Microsoft KB Archive/121672

Works 3.0: Problems Printing Envelopes to the HP DeskJet 500

PSS ID Number: Q121672 Article last modified on 12-22-1998

3.00x

WINDOWS

=
========================================================= 3.00x WINDOWS kbfile kbprint kberrmsg

= SYMPTOMS =

When you attempt to print or preview an envelope from Works 3.0 for Windows to a Hewlett-Packard (HP) DeskJet 500 using version 2.14 of the DeskJet 500 driver, you may receive the following error:

The page size and orientation settings for your printer do not match the page size settings in your document…

Choosing Continue generally allows the envelope to be printed and/or previewed without a problem.

= RESOLUTION =

To resolve this issue, install a later version of the printer driver. To do this, use one of the following methods.

Latest Drivers from Hewlett-Packard
Contact Hewlett-Packard using one of the following phone numbers or addresses to inquire about how to obtain and install the latest version of the DeskJet 500 series printer drivers:

Phone: (303) 339-7009 BBS: (208) 344-1691 Compuserve: HP forum: Peripherals library Internet: http://www.hp.com

For more information about obtaining printer drivers from Hewlett-Packard, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q120530 TITLE : How to Obtain Printer Drivers from Hewlett-Packard

MSL Driver
Download and install version 2.10 of the HP Deskjet 500 driver (Hpdjet.exe) from the Microsoft Software Library. Although this is an earlier release of the driver, it also corrects this problem.

Windows 95 Driver
If you are running Works for Windows on a Windows 95/98-based computer, install the HP Deskjet 500 driver that ships with Windows 95/98.

= MORE INFORMATION =

The above DeskJet drivers correct the problem with the following envelope sizes:


 * 10 (4 1/8&quot; x 9 1/2&quot;)
 * 6 3/4 (3 5/8&quot; x 6 1/2&quot;)
 * Monarch (3 7/8&quot; x 7 1/2&quot;)
 * Size 9 (3 7/8&quot; x 8 7/8&quot;) (fixed by the version 5.0 driver only)

The error message may still occur with these envelope sizes:


 * Size 11 (4 1/2&quot; x 10 3/8&quot;)
 * Size 12 (4 3/4&quot; x 11&quot;)
 * The international envelope sizes

Both Windows 3.11 and Windows for Workgroups 3.11 ship with version 2.14 of the Hewlett-Packard DeskJet 500 printer driver.

= TO OBTAIN THIS FILE =

The following file is available for download from the Microsoft Software Library:

~ HPDJET.EXE

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q119591 TITLE : How to Obtain Microsoft Support Files from Online Services

KBCategory: kbfile kbprint kberrmsg KBSubcategory: wworkskb

= Additional reference words: w_works wfw dj desk jet err msg =

Version : 3.00x Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1998.