Microsoft KB Archive/841029

= You cannot reconnect to a disconnected Windows 2000 Terminal Services client session when the user password contains more than 14 characters =

Article ID: 841029

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use Microsoft Windows 2000 Terminal Services Manager to try to reconnect a disconnected Terminal Server client session, and you try to authenticate to access the disconnected session, you may receive the following Terminal Services Manager error message:

Can't connect to session (ID X)

(Error 1326 - Logon failure: unknown user name or bad password.)

You notice this problem only if the user who is disconnected from Terminal Server client session has a password that contains more than 14 characters.



CAUSE
This problem occurs because in Windows 2000 Terminal Services, the maximum password length in the Connect Password Required dialog box is limited to 14 characters.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  21-Apr-2004  00:42  5.0.2195.6925     257,296  Tsadmin.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB841029

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