Microsoft KB Archive/236253

= PIP/Homepub: Error Message: Microsoft Outlook Express Is Missing or Broken =

Article ID: 236253

Article Last Modified on 1/26/2006

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APPLIES TO


 * Microsoft Greetings 2000 Standard Edition
 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Home Publishing 2000 Standard Edition
 * Microsoft Home Publishing 2000 Express Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Picture It! Express 2002

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This article was previously published under Q236253



SYMPTOMS
When you start one of the programs listed at the beginning of this article, you may receive one of the following error messages:

Microsoft Outlook Express 5 is missing or broken.

-or-

Microsoft Outlook Express 5.5 is missing or broken.



CAUSE
This behavior can occur if Outlook Express is missing or damaged.



RESOLUTION
To resolve this issue, use one of the methods listed below.

Download and Install the Latest Version of Internet Explorer
Download and install the latest version of Internet Explorer. For information about obtaining and installing Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.mspx

Install Internet Explorer 5 from CD-ROM or Add/Remove Programs
To install Internet Explorer 5 from CD-ROM or from Add/Remove Programs, use the appropriate method for your version of Windows.

Microsoft Windows 98 Second Edition

 * 1) Quit all running programs.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) Click the Windows Setup tab.
 * 5) In the Components box, click to select the Outlook Express check box.
 * 6) Click Apply.
 * 7) When Setup is finished, click OK.
 * 8) Close Control Panel.

Microsoft Windows 98
 Quit all running programs. Insert the installation CD-ROM for your Greetings, Home Publishing, or Picture It! product into the CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM so Setup does not start automatically. Click Start, and then click Run. In the Open box, type the line below that is appropriate for your product:



where  is the drive letter of the CD-ROM drive that contains the Greetings, Home Publishing, or Picture It! CD-ROM. Click OK. Follow the instructions on the screen to reinstall Internet Explorer 5 and Outlook Express 5.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: greet2k gr2k greet2000 gr2000 homepub2k hp2k hp2000 installation outex

Keywords: kberrmsg kbbug kbsetup kbfaq kbpending KB236253

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