Microsoft KB Archive/118663

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Setup Causes GPF in USER.EXE When Updating System

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Q118663

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The information in this article applies to:


 * Microsoft Setup Program for Windows, versions 1.0, 1.1
 * Microsoft Excel for Windows, version 5.0
 * Microsoft Office for Windows, versions 4.0, 4.2, 4.3
 * Microsoft PowerPoint for Windows, version 4.0
 * Microsoft Word for Windows, version 6.0a
 * Microsoft Bob 1.0
 * Microsoft Bookshelf for Windows
 * Microsoft Encarta
 * Microsoft Visual FoxPro for Windows
 * Microsoft Explorapedia series: World of Nature for Windows 95, versions 1.0, 1.2

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SYMPTOMS
When running setup, you may receive the following general protection (GP) fault:

ACMSETUP caused a general protection fault in module USER.EXE

at 000B:0097

This message may also occur during a PowerPoint Viewer installation (VSETUP.EXE)

CAUSE
This problem can occur if there is a line in the [386enh] section of SYSTEM.INI that reads

"device=" with nothing after it. It will also happen if the line starts with device, followed by a space, followed by other words.

RESOLUTION
If you delete the device= line or comment it out by putting a semicolon at the beginning of the line, Setup should run successfully.

The device= line sometimes prevents Setup from putting the "device=vshare.386" line in the SYSTEM.INI. Removing the device= line resolves this behavior.

Additional query words: power point powerpnt

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