Microsoft KB Archive/168458

= XCLN: Formatting on Incoming Internet E-mail Is Wrong =

Article ID: 168458

Article Last Modified on 8/28/2007

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0

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This article was previously published under Q168458



SYMPTOMS
The formatting, word wrapping, or horizontal spacing in Internet e-mail messages received by Microsoft Exchange Client may be incorrect; they appear different from the way they were composed.



CAUSE
The original e-mail message may have come from a system such as a mainframe e-mail system that uses a fixed format system font for composing messages. When the message is received at the Exchange client, the formatting and horizontal spacing of the characters appear differently because of font mapping.



RESOLUTION
To resolve this problem, do one of the following:


 * In Microsoft Exchange Server 5.0, change the default font for incoming Internet e-mail to a fixed format by checking the Use Fixed-Width Font option in the Internet Mail tab of the Internet Mail Service properties.

NOTE: The Use Fixed-Width Font setting does not apply to RTF and HTML messages.

-OR-
 * Install the Exchange Server Preview Pane Extension (tripane extension), available in the Exchange Server Resource Kit. The Preview Pane Extension supports a fixed font setting.

Keywords: kbusage KB168458

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