Microsoft KB Archive/224106

= OFF2000: Error Message "Cannot start an Internet session." =

Article ID: 224106

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition

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This article was previously published under Q224106





ERROR MESSAGE
When you reference hyperlinks in Visual Basic for Applications, the following error may occur:

Cannot start an Internet session.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.



CAUSE
This error message may occur when you are using one of the following Visual Basic for Applications methods: Doc.FollowHyperlink

Hyperlink.Follow

Document.Reload

-and-

There is a problem connecting to the Internet.



THINGS TO TRY

 * Try connecting to the Internet directly, outside of Visual Basic for Applications or any of the Office programs.
 * If you are connecting to an Internet Service Provider (ISP), verify that the Dial-up Networking settings are correct. Contact your ISP for the correct configuration information.
 * If you are connecting to the Internet through a network using a proxy server, verify that your proxy server settings are correct.

For additional information about configuring Internet Explorer to use a proxy server, please see the following article in the Microsoft Knowledge Base:

135982 How to Configure Internet Explorer to Use a Proxy Server

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Additional query words: OFF2000

Keywords: kbdownload kberrmsg kbprb KB224106

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