Microsoft KB Archive/231957

= Error Messages Using Phone Dialer or Automatic Phone Dialer =

Article ID: 231957

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q231957



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you attempt to use Microsoft Phone Dialer or the Automatic Phone Dialer in Microsoft Outlook, you may receive one of the following error messages:

Windows Telephony was unable to complete an operation requested by Phone Dialer. Quit and restart Phone Dialer.

Unable to Complete an operation requested by the automatic phone dialer. Please make sure your modem, phone, and phone lines are properly configured.



CAUSE
This behavior can occur if any of the following conditions exist:
 * Your modem drivers are configured incorrectly.
 * Your modem drivers are damaged.
 * The wrong modem driver is installed.



RESOLUTION
To resolve this behavior, contact your modem manufacturer to obtain the correct configuration information or updated software for your modem, or reinstall the original modem driver software.

Additional query words: HWMODEM

Keywords: kbenv kberrmsg kbprb kbui KB231957

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