Microsoft KB Archive/298795

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XADM: Information Store Stops with Malformed Content-Type

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Q298795

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The information in this article applies to:


 * Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4

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SYMPTOMS
The Exchange Server Information Store service may stop unexpectedly or may generate a Dr. Watson access violation when the information store attempts to convert a Multipurpose Internet Mail Extensions (MIME) message with an invalid format.

CAUSE
This problem can occur if the Content-Type field of a MIME message that is being converted contains invalid characters.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information Store

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: crash

Keywords : kbExchange550preSP5fix

Issue type : kbbug

Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4