Microsoft KB Archive/887173

= Windows XP stops responding after your Windows XP-based computer resumes from hibernation and then you safely remove a USB floppy disk drive =

Article ID: 887173

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
After your Microsoft Windows XP-based computer resumes from hibernation, and then you use the Safely Remove Hardware function to remove a USB floppy disk drive, the computer stops responding (hangs).



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions
 Date        Time   Version            Size    File name --  29-Dec-2004  00:42  5.1.2600.1616      23,552  Usbstor.sys 28-Dec-2004 23:58  5.1.2600.2586      26,368  Usbstor.sys

Windows XP, 64-bit version
 Date        Time   Version            Size    File name --  29-Dec-2004  00:42  5.1.2600.1616      87,424  Usbstor.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix KB887173

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