Microsoft KB Archive/64092

Works: Mouse Freezes Connecting with Communications Tool

PSS ID Number: Q64092 Article last modified on 10-16-1998

1.00 1.05 2.00 3.00

MS-DOS

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========================================================= 1.00 1.05 2.00 3.00 MS-DOS kbother serial

= SUMMARY =

When working in the Communications tool of Microsoft Works, the mouse may freeze when “Connect” is selected from the Connect menu.

This problem occurs because Works is trying to communicate with the communications port through a hardware interrupt and the mouse is using the same interrupt. When Works tries to talk to the COM port, the mouse is disabled.

If this problem occurs, exit Works and turn the computer off and back on to fully reset the system (perform a cold boot).

To prevent the problem, the mouse must be changed to a different interrupt. For a BUS mouse, the interrupt is usually selected by a jumper on the mouse interface card. For a SERIAL mouse, communications must be conducted through a different COM port. The Communications settings within Works must be set to a COM port that is not being used by the mouse.

KBCategory: kbother KBSubcategory: dworkskb

= Additional reference words: 1.00 1.05 2.00 3.00 =

Version : 1.00 1.05 2.00 3.00 Platform : MS-DOS ============================================================================= Copyright Microsoft Corporation 1998.