Microsoft KB Archive/843056

= The Windows 2000-based computer shuts down if you remove a smart card immediately after you log off the Windows 2000-based computer =

Article ID: 843056

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 3

-





SYMPTOMS
Consider the following scenario:
 * You are using either of the following computers:
 * A Microsoft Windows 2000 Service Pack 3 (SP3)-based computer that has the MS02-071update installed.
 * A Microsoft Windows 2000 Service Pack 4 (SP4)-based computer.
 * A smart card reader is connected to the Windows 2000-based computer.
 * A smart card is connected to the smart card reader.
 * You have configured the smart card removal policy on the Windows 2000-based computer.
 * You use the smart card to perform an interactive log on to the Windows 2000-based computer.
 * You log off the Windows 2000-based computer.
 * You remove the smart card immediately after you log off the Windows 2000-based computer.

After you remove the smart card, the Windows 2000-based computer shuts down. Additionally, you receive the following message:

You can turn off the computer now



CAUSE
This problem occurs because of a race condition that occurs between the smart card removal action and the log off process.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4).

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version            Size    File name -- 24-Mar-2004 02:17  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 19-Jun-2003 20:05  5.0.2195.6660     233,744  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 29-Jul-2004 21:46  5.0.2195.6958     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 04-Jun-2004 23:13  5.0.2195.6935   5,887,488  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 14-Jul-2004 01:52  5.0.2195.6960   1,631,696  Win32k.sys 29-Jul-2004 21:24  5.0.2195.6961     183,568  Winlogon.exe 25-Sep-2003 18:08  5.0.2195.6826     243,984  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 14-Jul-2004 01:52  5.0.2195.6960   1,631,696  Win32k.sys 25-Sep-2003 18:08  5.0.2195.6826     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about smart card removal related issues in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

883529 Removing a smart card immediately after you log off a Windows XP-based computer may cause the computer to stop responding

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwin2000presp5fix kbhotfixserver KB843056

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.