Microsoft KB Archive/306453

= You Receive a Bugcheck in Usbhub.sys When You Remove or Add a USB Device =

Article ID: 306453

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q306453



SYMPTOMS
When plug in or unplug a USB device, you may receive a bugcheck in the Usbhub.sys file, and you may receive the following stop code if your computer is not configured to automatically reboot:

STOP 0x0000000A (00000024, 00000002, 00000001, 8041f65e)

NOTE: These parameters may vary based on the system configuration.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix for the Windows 2000 versions should have the following file attributes or later:   Date         Time   Version        Size    File name -  26-Sep-2001  14:19  5.0.2195.4413  40,112  Usbhub.sys The English version of this fix for Windows 98 Second Edition should have the following file attributes or later:   Date         Time   Version      Size    File name ---  11-Jun-2002  08:56  4.10.0.2227  36,848  Usbhub.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbBaseOS

Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kboswin2000fix kbhotfixserver KB306453

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