Microsoft KB Archive/176109

= Microsoft Knowledge Base =

Fatal Exception Error When You Press the CAPS LOCK Key
Last reviewed: November 3, 1997

Article ID: Q176109

The information in this article applies to:


 * The Microsoft Network, version 2.5

SYMPTOMS
When you press the CAPS LOCK key while you are connected to MSN, The Microsoft Network, you may receive the following error message on a blue screen:

A Fatal Exception OD has occurred at F000:000000FC. The current application will be terminated. If you receive this error message, the computer stops responding (hangs), and you must restart the computer.

CAUSE
This problem may occur if you have one of the following computers:


 * Gateway 2000 Pentium 90
 * Packard Bell D135
 * Packard Bell F170
 * Packard Bell Platinum Pro 750

RESOLUTION
To resolve this problem, use the following steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Device Manager tab, double-click the Sound, Video And Game Controllers branch to expand it.
 * 4) Click Audio Device, and then click Properties.
 * 5) Click the Settings tab.
 * 6) Click the Wave Table Enabled check box to clear it.
 * 7) Click the Fast DMA check box to clear it.
 * 8) Click OK until you return to Control Panel.
 * 9) Close Control Panel, and then restart the computer.

MORE INFORMATION
If these steps do not resolve the problem, contact your computer manufacturer for further assistance.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.