Microsoft KB Archive/254970

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Err Msg: Add/Remove Programs Another Installation Is Already in Progress

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Q254970

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server
 * Microsoft Office 2000 Premium
 * Microsoft Office 2000 Professional
 * Microsoft Windows 98
 * Microsoft Windows Millennium Edition

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SYMPTOMS
When you try to use the Add/Remove Programs tool for Office 2000 on a computer running Windows 2000, you may receive the following error message:

Add/Remove Programs

Another Installation is already in progress. Complete that installation before proceeding with this install.

CAUSE
This issue can occur if you install Office 2000 on a computer running Windows 95/98, and then upgrade to use Windows 2000.

RESOLUTION
To resolve this issue, follow these steps:


 * 1) Close Add/Remove Programs and Control Panel.
 * 2) Restart Windows 2000.
 * 3) Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
 * 4) Click Microsoft Office 2000, and then click Change or Remove.

NOTE: You may need to manually delete the Office 2000 icons from the Startup group and the Programs menu.

STATUS
Microsoft has confirmed this to be a problem in Windows 2000.

Additional query words:

Keywords : kbenv kberrmsg kbsetup kbtool KBW2KHOME

Issue type : kbprb

Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinMEsearch kbOfficeSearch kbWin98search kbOffice2000Search kbOffice2000 kbWinAdvServSearch kbWin98 kbWinME