Microsoft KB Archive/817581

= Universal Serial Bus Mouse Does Not Work =

Article ID: 817581

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you plug a Universal Serial Bus (USB) mouse in to your computer, the mouse does not work.



CAUSE
This problem occurs if a USB 1.1 device is plugged in to one of the USB ports and then you plug the USB mouse in to another USB port. This problem does not occur if the mouse is plugged in to the computer first or if both devices are plugged in to the computer before it is started.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name ---  11-Apr-2003  09:24  5.1.2600.1205   19,456  Usbehci.sys 21-Mar-2003 20:04  5.1.2600.1190  137,344  Usbport.sys 11-Apr-2003 09:24  5.1.2600.1205   64,768  Usbehci.sys IA64 21-Apr-2003 20:04  5.1.2600.1190  481,792  Usbport.sys IA64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB817581

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