Microsoft KB Archive/269308

= PIP: Images Are Distorted When You Print TIFF Files =

Article ID: 269308

Article Last Modified on 8/15/2006

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APPLIES TO


 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition

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This article was previously published under Q269308



SYMPTOMS
When you use one of the programs listed at the beginning of this article to print a Tagged Image File Format (TIFF) file, images in the file may be distorted on the printout.



CAUSE
This behavior can occur if all of the following conditions are true:
 * You print the file to a Hewlett-Packard DeskJet 600C series printer.
 * The printer driver for your printer is outdated.
 * The TIFF file contains images that have been flipped, moved, or resized.



RESOLUTION
To resolve this issue, contact the printer manufacturer to inquire about how to obtain and install the latest printer driver for your printer.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To determine the version of the printer driver that is installed on your computer:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click your printer icon, and then click Properties.
 * 3) On the General tab or the Test tab, click Print Test Page.
 * 4) Note the version of the printer driver that is printed on the test page.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

