Microsoft KB Archive/224096

= OFF2000: Error Message " cannot install the files it needs because the installer is busy." =

Article ID: 224096

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q224096





ERROR MESSAGE
You may receive the following error message:

 cannot install the files it needs because the installer is busy. Please try again later. Can't install, installer is busy

where  is the program that you are installing.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.



CAUSE
This error message occurs when a program is using the files necessary for the installation to complete.



Check the Task List
Check the Task List for any programs that are marked as "not responding." To check for these tasks in Microsoft Windows 95 or later, press CTRL+ALT+DEL. To check for these tasks in Microsoft Windows NT 4.0 press CTRL+ALT+DEL and click Task Manager. If any tasks are found to be "not responding," select the program in the list and click End Task. You may need to restart the computer before restarting the installation.

Additional query words: OFF2000

Keywords: kbprb KB224096

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