Microsoft KB Archive/899019

= The Inetinfo.exe process may use 100 percent of the CPU resources on a Windows 2000 Server computer that is running Exchange 2000 Server =

Article ID: 899019

Article Last Modified on 7/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
You may find that the Inetinfo.exe process may use 100 percent of the CPU resources on a Windows 2000 Server computer that is running Microsoft Exchange 2000 Server.



CAUSE
This problem occurs when the Lightweight Directory Access Protocol (LDAP) query of the global catalog (GC) returns large data sets. The query process tries to handle the large return of data sets and uses all the CPU resources.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, you must install Windows 2000 Service Pack 4 on your computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: inetinfo exchange

Keywords: kbbug kbfix kbpubtypekc kbhotfixserver kbqfe KB899019

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