Microsoft KB Archive/945203

= Error message when you try to view the financial history of a Business Contact Manager account that is integrated with Accounting Professional 2007 or with Accounting Express 2007: &quot;Unable to complete the last action&quot; =

Article ID: 945203

Article Last Modified on 12/5/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007

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SYMPTOMS
When you try to view the financial history of a Business Contact Manager account that is integrated with Microsoft Office Accounting Professional 2007 or with Microsoft Office Accounting Express 2007, you receive the following error message:

Unable to complete the last action.



CAUSE
This problem occurs when inactive customer accounts exist in Accounting Professional 2007 or in Accounting Express 2007. These customer accounts were copied from accounts in Business Contact Manager.



RESOLUTION
To resolve the problem, follow these steps:
 * 1) Start Accounting Professional 2007 or Accounting Express 2007.
 * 2) On the Customers menu, click Customer lists, and then click Customers.
 * 3) Click the Current View arrow, and then click All.
 * 4) Locate the customer account whose financial history you want to view, right-click the customer name, and then click Open Selected Items.
 * 5) Verify that the Active check box is selected next to Status. If the check box is not selected, click to select the Active check box.
 * 6) Click Save and Close.
 * 7) Repeat step 3 through step 5 to activate other customer accounts whose financial histories you want to view.

Additional query words: MOA

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate kbexpertiseinter kbexpertisebeginner KB945203

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