Microsoft KB Archive/307931

= Terminal Server Hangs for 5-10 Seconds When a New User Logs On =

PSS ID Number: 307931

Article Last Modified on 10/11/2002

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The information in this article applies to:


 * Microsoft Windows 2000 Server SP1
 * Microsoft Windows 2000 Server SP2
 * Microsoft Windows 2000 Advanced Server SP1
 * Microsoft Windows 2000 Advanced Server SP2

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This article was previously published under Q307931



SYMPTOMS
Your Windows 2000 terminal server may appear to stop responding (hang) for 5-10 seconds when a user creates a new session by logging on by using a terminal server client. This shows up after a certain amount of users connect to this computer. Also, the users have to use the &quot;Printer Redirection&quot; feature, and this must also be enabled on the terminal server. If a user manually reconnects to a local printer manually, the user may see the same symptom.



CAUSE
The spooler adding the new printer causes the behavior, because this causes heavy registry access. All other programs that are also accessing the registry at this time (such as Windows Explorer and so on) appear to hang, and this makes it appear as if your computer has stopped responding.



WORKAROUND
The only workaround for this behavior is to disable or reduce usage of printer redirection.

If you cannot disable or reduce the use of printer redirection, make sure that you maximize the performance of your disk subsystem. You may be able to use a disk controller with a configurable write cache to alleviate these symptoms on some systems, especially systems that have redundant array of independent disks (RAID) controllers. Configure the controller to have at least 50 percent read cache and 50 percent write cache. This can significantly increase disk write performance and may reduce the severity of this behavior.



STATUS
This behavior is by design.



MORE INFORMATION
Although it appears as if your computer has stopped responding, it has not.

Keywords: kbprb kbui KB307931

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbWin2000AdvServSP1 kbWin2000AdvServSP2 kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbwin2000ServSP1 kbwin2000ServSP2 kbWinAdvServSearch

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