Microsoft KB Archive/195154

= WordPerfect Suite Error After Installing Program =

Article ID: 195154

Article Last Modified on 7/18/2007

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APPLIES TO


 * Microsoft Graphics Studio Greetings 99 Standard Edition
 * Microsoft Graphics Studio Home Publishing 99

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This article was previously published under Q195154



SYMPTOMS
After you install Greetings 99 or Home Publishing 99, you may receive one of the following error messages when you start a program in Corel WordPerfect Suite 8:

Corel WordPerfect 8

 * Wpwin8 caused a stack fault in module Kernel32.dll.
 * Wpwin8 caused an invalid page fault in module Mfc42.dll.

Corel Quattro Pro 8

 * Qpw caused a stack fault in module Kernel32.dll.
 * Qpw caused an invalid page fault in module Mfc42.dll.

Corel Presentations 8

 * Prwin8 caused a stack fault in module User32.dll.
 * Prwin8 caused an invalid page fault in module Mfc42.dll.

CorelCENTRAL

 * Ccwin8 caused a stack fault in module Idapi32.dll.
 * Ccwin8 caused an invalid page fault in module Mfc42.dll.



CAUSE
This behavior can occur because the Greetings 99 and Home Publishing 99 installation programs install an updated version of the Mfc42.dll file that is incompatible with WordPerfect Suite 8.



RESOLUTION
To resolve this issue, download and install the Windows Libraries Update. To do this:  Visit the following Microsoft Web site:

http://www.microsoft.com/downloads/Search.aspx?

 In the Search By area, click Keywords. In the Keywords box, type libraries update . In the Operating System box, click the appropriate operating system, and then click Find It. Click the link that is returned, and then follow the instructions on the screen to install the Microsoft Libraries Update.

The Microsoft Libraries Update resolves an issue that can cause some third-party software to behave unexpectedly after the installation of Microsoft Works Suite 99, Microsoft Encarta Encyclopedia 99 (US only), Microsoft Encarta Virtual Globe 99, Microsoft Graphics Studio Greetings 99, or other third-party software. Impacted programs include America Online (AOL) version 4.0 and HyperTerminal.

For additional information about the Microsoft Libraries Update, please see the following article in the Microsoft Knowledge Base:

197298 INFO: Microsoft Libraries Update: What, Where, Why

If the issue continues to occur, follow these steps:

 Copy the existing version of the Mfc42.dll file to the Home Publishing folder. To do this, follow these steps:  Click Start, point to Find, and then click Files Or Folders.</li> In the Named box, type mfc42.dll .</li> In the Look In box, click My Computer, and then click Find Now.</li> In the list of found files, click the Mfc42.dll file, and then on the Edit menu, click Copy.</li> Click Start, point to Programs, and then click Windows Explorer. Open the folder in which Greetings 99 or Home Publishing 99 is installed. By default, Greetings 99 and Home Publishing 99 are installed in the following folder



where  is the letter of the hard disk on which Microsoft Windows is installed.</li> On the Edit menu, click Paste.</li></ol> </li> Copy the version of Mfc42.dll included with WordPerfect Suite 8 to the desktop. To do this, follow these steps:  Insert the WordPerfect Suite 8 CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key to prevent the WordPerfect Suite 8 Setup program from starting automatically.</li> Click Start, point to Find, and then click Files Or Folders.</li> In the Named box, type mfc42.dll .</li> In the Look In box, click the CD-ROM drive that contains the WordPerfect Suite 8 CD-ROM, and then click Find Now.</li> In the list of found files, right-click the Mfc42.dll file, and then click Copy.</li> <li>Right-click an empty area on the desktop, and then click Paste.</li></ol> </li> <li>Restart the computer in MS-DOS mode, and then copy the WordPerfect Suite 8 Mfc42.dll file from the desktop to the Windows\System folder. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Start, and then click Shut Down.</li> <li>Click Restart In MS-DOS Mode, and then click Yes.</li> <li>At the command prompt, type the following lines, pressing ENTER after each line:

cd system

ren mfc42.dll mfc42.old

copy c:\windows\desktop\mfc42.dll

exit

</li></ol> </li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information, please see the following article in the Microsoft Knowledge Base:

191471 Err Msg: Waol Caused an Invalid Page Fault in Module Msvcrt.dll

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: gr99 greet99 hp99 gpf ipf

Keywords: kb3rdparty kbenv kberrmsg kbprb kbsetup kburl KB195154

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