Microsoft KB Archive/311896

= The Message Queuing Service Fails with an Access Violation =

Article ID: 311896

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Message Queuing 2.0

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This article was previously published under Q311896



SYMPTOMS
The Microsoft Message Queuing service shuts down and no errors are reported in Event Viewer.



CAUSE
This problem occurs because of incorrect reference counting. If you enable journaling and the quota is reached while a remote read is outstanding, this causes an incorrect action that may shut down the Message Queuing service. Occasionally, the Message Queuing service fails and an event that is similar to the following one is logged:

The application, exe\mqsvc.dbg, generated an application error The error occurred on 2/ 8/2001 @ 17:57:14.132 The exception generated was c0000005 at address 77f901c5 (isdigit)



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time    Version       Size    File name     Platform -  19-May-2001  15:15   5.0.0.735     71,120  Mqac.sys      x86 19-May-2001 15:23   5.0.0.721    214,288  Mqads.dll     x86 19-May-2001 15:23   5.0.0.720     41,744  Mqdssrv.dll   x86 19-May-2001 15:23   5.0.0.734    414,992  Mqqm.dll      x86 19-May-2001 15:23   5.0.0.733     91,920  Mqrt.dll      x86 15-Jan-2001 10:39   5.0.2195.3140  3,584  Spmsg.dll     x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: MSMQ

Keywords: kbfix kbprb kbqfe KB311896

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