Microsoft KB Archive/943664

= Error message when you run the &quot;iscsicli ping&quot; command by using the 64-bit Iscsicli.exe tool on a computer that is running an x64-based version of Windows Server 2003: &quot;Not enough storage is available to process this command.&quot; =

Article ID: 943664

Article Last Modified on 11/7/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
Consider the following scenario:  You install Microsoft iSCSI Software Initiator version 2.04 on a computer that is running an x64-based version of Windows Server 2003.  You run the following command by using the 64-bit Iscsicli.exe utility on the computer. iscsicli ping 

In this scenario, you receive the following error message:

Not enough storage is available to process this command.

Additionally, If you check the memory usage of the Iscsicli.exe utility, you may find that the Iscsicli.exe utility consumes 2 gigabytes (GB) of virtual memory.

Note The problem does not occur if you use a 32-bit Iscsicli.exe utility.



CAUSE
This problem is caused by the 64-bit Iscsidsc.dll module and by the Iscsicli.exe utility. When the command iscsicli ping is handled, the 64-bit Iscsidsc.dll module and the Iscsicli.exe utility do not manage memory allocation well. Therefore, the Iscsicli.exe utility incorrectly allocates 2 GB of virtual memory on the computer.



Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you must have technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbprb kbexpertiseinter kbtshoot KB943664

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