Microsoft KB Archive/93538

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Shading Prints Incorrectly Using HP LaserJet 4 Printer Driver

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Q93538

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11
 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SYMPTOMS
When you print shaded paragraphs to a Hewlett-Packard (HP) LaserJet 4 printer using the HP LaserJet 4/4M printer driver (HPPCL5E.DRV) version 31.1.03, the paragraph shading may print incorrectly. The first page may print correctly, but the shading pattern on subsequent pages prints at the wrong percentage (for example, 10 percent shading prints as 30 percent shading). This problem has also occurs if you print shaded titles. The first page prints correctly, but subsequent pages are not shaded correctly.

WORKAROUND
To correctly print shading on the HP LaserJet 4, change the printer driver Graphics Mode setting in the Print Setup dialog box with the following steps:


 * 1) In Word for Windows, choose Print Setup from the File menu.
 * 2) Select the Hewlett-Packard 4/4M printer driver and choose the Setup button.
 * 3) Choose the Options button.
 * 4) Under Graphics Mode, select Raster instead of HP-GL/2.
 * 5) Choose the OK button three times.

STATUS
Microsoft is researching this problem and will post new information here as it becomes available.

Steps to Reproduce Problem

 * 1) In a Word for Windows document, type seven short lines of text.
 * 2) Position the insertion point on the second line.
 * 3) From the Format menu, choose Border. Choose the Shading button.
 * 4) Select 30% in the Pattern box and choose the OK button twice.
 * 5) Select lines 5 and 6. From the Format menu, choose Border. Choose the Shading button.
 * 6) Select 10% in the Pattern box and choose the OK button. In the Border Paragraphs dialog box, select the Box option under Preset and choose the OK button.
 * 7) From the Insert menu, choose Break. Select Page Break and choose the OK button.
 * 8) From the Edit menu, choose Select All. From the Edit menu, choose Copy. Position the insertion point at the end of the document.
 * 9) From the Edit menu, choose Copy. Press F4 to repeat this command. Your document should now contain four pages. (The last page is blank.)
 * 10) From the File menu, choose Print Setup. Select the HP LaserJet 4/4M printer driver and choose the OK button.
 * 11) Print the document. Notice that the first page prints correctly, but the shading on the other pages prints with 30 percent shading instead of 10 percent. It appears that the shading from the second line prints on the fifth line.

NOTE: If you print pages 1 through 4 or pages 3 through 5, the shading on the first page prints correctly, but the shading on the remaining pages prints incorrectly. By contrast, the shading on all pages prints correctly if you use the HP LaserJet Series III printer driver.

Additional query words: 2.00a 2.00a-CD 2.00b 2.00c 3.10 3.11 win31 w4wprint laserjet4 lj4 HP4 iv hpiv

Keywords :

Issue type :

Technology : kbWordSearch kbWin3xSearch kbZNotKeyword2 kbWord600 kbWord600a kbWord600c kbWord200 kbWord200a kbWord200b kbWord200c kbWin310 kbWin311