Microsoft KB Archive/922714

= One or more programs appear to be uninstalled when you start Windows XP Professional =

Article ID: 922714

Article Last Modified on 9/21/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional, when used with:
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
When you start Microsoft Windows XP Professional, one or more programs appear to be uninstalled. However, when you restart your computer, the program or programs appear to be reinstalled. This problem occurs when Group Policy assigns the programs that are uninstalled and then reinstalled.

This problem does not occur consistently.



CAUSE
This problem occurs if the following conditions are true:  Offline Files are configured for a Distributed File System (DFS) path that resembles the following:

\

 The Offline Files feature determines that a shared folder that has a path that starts with  is unavailable.

If this behavior occurs, all the shares on the computer that start with  go offline. This behavior also occurs in the \SYSVOL folder.

If the SYSVOL folder is unavailable when you start the computer, Group Policy is not applied to the computer. If Group Policy is not applied to the computer, programs that Group Policy assigns are removed. This behavior occurs if the programs are configured to be removed when the policy that assigns them is not applied.

If the SYSVOL folder is available when you restart the computer, the programs that had been removed are then reinstalled.



RESOLUTION
To resolve this problem, use one of the following methods:

Method 1

Configure all server message block (SMB) shares in the domain to have paths that resemble the following example:

\

Method 2

Disable the Offline Files feature for all DFS paths that resemble the following path:

\



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This problem is intermittent. You can reduce the incidence of this problem by taking the following measures:
 * Make sure that all the drivers for network adapters are up to date on the network.
 * Make sure that the Network Location Awareness (NLA) service is started.

For more information about how to configure Offline Files, click the following article number to view the article in the Microsoft Knowledge Base:

312171 How to configure Offline Files to synchronize when a particular network connection becomes active

This problem is solved in Microsoft Windows Vista.

Keywords: kbsmb kbgrppolicyprob kbtshoot kbprb KB922714

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