Microsoft KB Archive/318479

= SMS: Error Message: Cannot Start SMS_Key_Creation_Service, Error Code = 997 =

Article ID: 318479

Article Last Modified on 5/21/2007

-

APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3

-



This article was previously published under Q318479



SYMPTOMS
Systems Management Server (SMS) version 2.0 Site Server Setup may not work, and the following error entry may be logged in the Smssetup.log file:

Cannot start SMS_Key_Creation_Service, error code = 997



CAUSE
This issue may occur if the SMS Service account does not have administrator access. By default, SMS Setup requires that the Service account have administrator access, and stops the installation if you are using a non-domain administrator account.



RESOLUTION
To resolve this issue, give administrator access to the SMS Service account.



MORE INFORMATION
The SMS Service account is the account that is used by the SMS_Site_Component_Manager and SMS_Executive services.

The default name for the SMS Service account is SMSService. By default, the account is a member of the Domain Administrators global group, and has the &quot;Logon as a Service&quot; advanced user right.

For additional information about related topics, click the article numbers below to view the articles in the Microsoft Knowledge Base:

243602 SMS: How to Change the SMS Service Account Password

294786 SMS: How to Use a Non-Domain Administrator Service Account

For more information about SMS security, please view the &quot;SMS Security Essentials&quot; white paper at the following Microsoft Web site:

http://www.microsoft.com/technet/sms/20/secessentials.mspx

Additional query words: prodsms

Keywords: kberrmsg kbprb kbsetup KB318479

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.