Microsoft KB Archive/319871

= Windows Media Player Causes an Error Message in Windows =

Article ID: 319871

Article Last Modified on 6/5/2007

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q319871



SYMPTOMS
If your computer has a version of Microsoft Windows Media Player that is earlier than version 7.1, you may receive the following error message:

Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App name      App version  Module name  Module version   Offset -  Iexplore.exe  6.0.2600.0   Wmpui.dll      0004cd3e



RESOLUTION
To resolve this issue, upgrade to the latest version of Windows Media Player. For information about how to do so, please visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx



MORE INFORMATION
For more information about Windows Media Player, please visit the following Windows Media Player home page:

http:// www.windowsmedia.com/

Keywords: kbenv kberrmsg kbprb kbprod2web KB319871

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