Microsoft KB Archive/311198

= Personalized Content Objects Disappear When You Browse to a Site =

Article ID: 311198

Article Last Modified on 9/23/2005

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APPLIES TO


 * NCompass Resolution 4.0

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This article was previously published under Q311198



SYMPTOMS
If the server is stressed, the personalized content object (PCO) pipeline may cause access violations during cache refresh. In addition, the PCOs may disappear when you browse to a site. The following event log entry always accompanies this error:

Event ID ( 4104 ) in Source ( Commerce Server 2000 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Component Execution failed for component[0x0] hr: 0x80004005

ProgID: Commerce.CSFInitPipeline.1

Dictionary error: Value for key 'factory' in dictionary 'Advertising cache' missing (expected a variant of type 9).



CAUSE
This problem occurs when a pipeline component that runs in a different thread receives an object from the old cache that is equal to Nothing. When the pipeline component attempts a call on the Nothing object, an access violation occurs.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time     Version    Size     File name 25-Jun-2001 2:50:20 4.1.0.934  125 KB   PCOPipeline.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: Event ID 4104 0x80004005 under heavy load AV

Keywords: kbbug kbfix kbqfe kbhotfixserver KB311198

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