Microsoft KB Archive/915617

= Error message when you try to start Groove: &quot;Error opening binary file store database&quot; =

Article ID: 915617

Article Last Modified on 9/26/2007

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
When you try to start Microsoft Office Groove 2007 or an earlier version of Groove, you may receive the following error message:

Error opening binary file store database.



CAUSE
This issue occurs when one or more of the following conditions are true:
 * The binary file store is locked because you are trying to run more than one instance of Groove through multiple terminal services sessions.
 * The binary file store is locked because the previous Groove shutdown was not completed.
 * You are logged on as a user who does not have permissions to write to the file or to the directory that contains the binary file store.



RESOLUTION
To resolve this issue, use one or more of the following methods, as appropriate for your situation:
 * If you are trying to run Groove through multiple terminal services sessions, exit Groove in one session before you try to start Groove in another session.
 * If the previous Groove shutdown was not completed, follow these steps:
 * Press CTRL+ALT+DELETE and then click Task Manager.
 * Click the Processes tab. If you find any instances of the Groove.exe process, select each one, and then click End Process.
 * Start Groove again.
 * If you do not have permissions to write to the file or to the directory, follow these steps:
 * Locate the directory that contains the Groovebinaryfilestore.xss file.
 * Right-click the directory, click Properties, and then click the Security tab.
 * In the top pane, select your user account. The lower pane will display your permissions in the directory. You must have Write permissions to this directory to use Groove from this user account.



MORE INFORMATION
The binary file store refers to the Groovebinaryfilestore.xss file. This file is located in the permanent subdirectory of the Groove system data directory. The default location of this directory depends on the version of Groove and on the version of Windows that you are using as in the following example:  Groove 2007 on a Windows Vista-based computer

C:\Users\ username \AppData\Local\Microsoft\Office\Groove\System

 Groove 2007 on a Windows XP-based computer

C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\OFFICE\Groove\System

 Groove Workspace or Groove Virtual Office on a Windows XP-based computer

C:\Documents and Settings\All Users\Application Data\Groove Networks\Groove\Permanent



Additional query words: TCN-00568

Keywords: kbtshoot kbprb kbexpertiseinter KB915617

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