Microsoft KB Archive/114264

= PC Tools Utilities Fail When 32-Bit Access Is Enabled =

Article ID: 114264

Article Last Modified on 10/23/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q114264



SYMPTOMS
When you use Windows for Workgroups 3.11 with 32-bit file access enabled, the Windows-based utilities in Central Point Software PC Tools for Windows (such as Undelete and Optimize) fail, and the following error is generated:

Exit Windows and run the MS-DOS version of this utility. Interrupt 26 (Direct sector write) blocked to preserve volume integrity.



CAUSE
This problem occurs when 32-bit file access is enabled and you run any application or utility that calls interrupt 26.



RESOLUTION
To work around this problem either:
 * Disable 32-bit file access.

-or-
 * Obtain the file FIX32B.EXE from the Central Point bulletin board service (BBS) or the Central Point library on CompuServe.

NOTE: FIX32B.EXE is not supported by Microsoft. Customers must call Central Point for assistance with this file.



MORE INFORMATION
FIX32B.EXE is a self-extracting file containing all the required files to allow PC Tools for Windows Diskfix, Optimizer, and File Manager Undelete utilities to run with Windows for Workgroups 3.11 32-bit file access. It includes "readme" files in English, German, and French.

IMPORTANT: Do not install this patch unless you have both PC Tools for Windows 2.0 and Windows for Workgroups 3.11.

The products included here are manufactured by Central Point Software, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3.11 CP PCT pctools PCTW 2 Vfathlp.386 vfat 1.0 2.0

Keywords: KB114264

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