Microsoft KB Archive/843170

= You receive a &quot;The page cannot be found&quot; error message when you perform a knowledge base search by using the Microsoft CRM Knowledge Base Manager =

Article ID: 843170

Article Last Modified on 9/7/2006

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APPLIES TO


 * Microsoft Business Solutions CRM Customer Service, when used with:
 * Microsoft CRM 1.2
 * Microsoft CRM 1.2

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SYMPTOMS
When you perform a knowledge base search by using the Microsoft Business Solutions CRM 1.2 Knowledge Base Manager, you receive the following HTTP 404 error message:

The page cannot be found.



CAUSE
In the Home_managekb.aspx page in Microsoft CRM 1.2, an incorrect setting in line 51 causes this problem. Line 51 incorrectly sets the crmGrid.document.location setting to the following variable that is undefined:

_sGridQueueUrl



WORKAROUND
To work around this problem, follow these steps:
 * 1) In the Microsoft CRM Web client, click GoTo, point to Service, and then click KB Manager.
 * 2) Click Draft on the Article Queues tab.
 * 3) Click the Search tab.
 * 4) Type the words that you want to search for in the Search For box, and then click Search.
 * 5) Click the Article Queues tab, and then click Published.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem is scheduled to be fixed in Microsoft Business Solutions CRM 2.0.



Steps to reproduce the problem

 * 1) In the Microsoft CRM Web client, click GoTo, point to Service, and then click KB Manager.
 * 2) Click the Search tab.
 * 3) Type the words that you want to search for in the Search For box, and then click Search.
 * 4) Click the Article Queues tab, and then click Published.

Keywords: kbbug kbmbsmigrate KB843170

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