Microsoft KB Archive/943010

= HealthVault Connection Center does not delete data from a health device when you click to select the &quot;Erase imported data from device after importing&quot; check box =

Article ID: 943010

Article Last Modified on 10/3/2007

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APPLIES TO


 * Microsoft HealthVault Connection Center

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SYMPTOMS
After you import data from a health device, Microsoft HealthVault Connection Center does not delete the imported data from the health device. You experience this behavior even if you click to select the Erase imported data from device after importing check box when you perform the import operation.



CAUSE
This behavior may occur if the device contains data from an earlier session. The Erase imported data from device after importing feature deletes only the data that was imported in the current session.

Sometimes, the erasure may appear to fail. This behavior occurs because some devices only support erasing all the data from the device. If the following conditions are both true, Microsoft HealthVault Connection Center does not delete any data from the device after the import operation is complete:
 * The device contains data from a previous session.
 * The device does not support the deletion of individual data entries.



WORKAROUND
To work around this behavior, manually delete the data from the health device. For more information about how to delete the data, see the documentation for the particular health device.

Note In the scenario that is described in the &quot;Cause&quot; section, HealthVault Connection Center cannot remove the data from the health device.

Keywords: kbexpertisebeginner kbtshoot kbprb KB943010

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