Microsoft KB Archive/834873

= Internet Explorer stops responding when you use the window.open method to open a new window on a Windows XP Service Pack 2-based computer =

Article ID: 834873

Article Last Modified on 6/11/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
On a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you use the window.open method to open a new window that contains an HTML editor in Internet Explorer. For example, you use the Dhtmled.ocx HTML editor to open a new window. When you close the new window, Internet Explorer stops responding.



CAUSE
This problem occurs because the Active Input Method Manager (IMM) service does not stop correctly.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxppresp3fix kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB834873

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