Microsoft KB Archive/915691

= FIX: The system stops responding during high disk activity on a computer that is running Windows Server 2003 =

Article ID: 915691

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003 SP1

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, the system stops responding during high disk activity.



CAUSE
This problem occurs because a deadlock occurs in the Ntfs.sys file that is the driver for the NTFS File System.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions

Windows Server 2003 with SP1, x86-based versions

Windows Server 2003 with SP1, x64-based versions

Windows Server 2003, Itanium-based versions

Windows Server 2003 with SP1, Itanium-based versions



WORKAROUND
To work around this problem, disable disk auditing on the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: CM bug52910, ntfs

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB915691

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