Microsoft KB Archive/158019

= SMS: Quick Windows Viewer Unavailable on Remote Control French Windows NT Client =

Article ID: 158019

Article Last Modified on 6/14/2005

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition
 * Microsoft Systems Management Server 1.2 Service Pack 1

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This article was previously published under Q158019



SUMMARY
The Quick Windows Viewer remains unavailable when you try to remotely control a computer running Windows NT 4.0 (Build 1381, U.S. or French version) that is both configured with the French Regional Settings and located in a domain other than the one containing the computer running Systems Management Server 1.2 (U.S. or French version).



CAUSE
This problem occurs when all of the following conditions are true:


 * Either the Windows NT 4.0 client or the computer running Systems Management Server on Windows NT 4.0 are configured with the French regional settings.
 * These two computers are located in different domains, without a trust relationship.
 * These two computers attempt to use the same user account with a different password.



WORKAROUND
To work around this problem, do any of the following:


 * Use the same user account and password.
 * Use the trust relationship (for example, DOMAIN2 trusts DOMAIN1) and include the DOMAIN1\MFST user account to the local administrator's group of DOMAIN2.
 * Use the English regional settings.

Additional query words: SP1

Keywords: kbbug kbenv kbnetwork kbremoteprog kbtshoot kbusage KB158019

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