Microsoft KB Archive/890852

= An access violation may occur and Store.exe may stop responding in Windows 2000 Server with SP3 or SP4 when Exchange Server 2000 or Exchange Server 2003 is installed =

Article ID: 890852

Article Last Modified on 10/25/2007

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APPLIES TO

 Microsoft Windows 2000 Service Pack 3 Microsoft Windows 2000 Service Pack 4 Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Advanced Server, when used with:  Microsoft Exchange Server 2003 Standard Edition

 Microsoft Exchange Server 2003 Enterprise Edition

 Microsoft Exchange 2000 Server Standard Edition</li></ul>

 Microsoft Exchange 2000 Enterprise Server</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
You have Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server installed on a computer that is running Microsoft Windows 2000 Server with Service Pack 4 (SP4) or with Service Pack 3 (SP3). In this scenario, when the computer is under stress, the Microsoft Exchange Server Information Store service (Store.exe) may stop responding. An access violation may also occur.

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CAUSE
This problem may occur if safe string functions are not used to copy strings.

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version            Size    File name 17-Jun-2004 23:05  5.0.2195.6951      46,352  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 17-Jun-2004 23:05  5.0.2195.6945     231,184  Gdi32.dll 08-Dec-2004 17:53  5.0.2195.7006     712,464  Kernel32.dll 24-Mar-2004 02:17  5.0.2195.6898      37,136  Mf3216.dll 08-Dec-2004 17:53  5.0.2195.6824      54,544  Mpr.dll 17-Jun-2004 23:05  5.0.2195.6928     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 02-Dec-2004 14:27  5.0.2195.7004   6,272,512  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 10-Aug-2004 03:51  5.0.2195.6966   1,632,624  Win32k.sys 24-Aug-2004 22:59  5.0.2195.6970     182,544  Winlogon.exe 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll 08-Dec-2004 17:53  5.0.2195.7006     712,464  Kernel32.dll 10-Aug-2004 03:51  5.0.2195.6966   1,632,624  Win32k.sys 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about safe string functions, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms861501.aspx

For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: xadm heavy load Watson

Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB890852

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