Microsoft KB Archive/241116

= OL2000: (CW) ErrMsg: Unable to Initialize the DAO/Jet DB Engine =

Article ID: 241116

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q241116



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you use Outlook on a Compaq Presario 1600 or 4800 series computer, or a Gateway 2000 computer equipped with a Telepath voice modem, you may receive one of the following error messages:

Unable to initialize the DAO/Jet db engine

Invalid Argument

DAOTableDef or QueryDef not Open



CAUSE
The Compaq Address Book or Compaq Phone Center may be corrupted or missing, or the telephony software used by the Telepath modem may be incompatible.



RESOLUTION
Choose one of the following methods to correct this problem.

Remove the Compaq or Telephony Address Book
To remove the service from the profile:
 * 1) On the Tools menu, click Services.
 * 2) On the Services tab, click Compaq Address Book or Telephony Address Book, and click Remove.
 * 3) Click OK.

Obtain a Compaq SoftPaq
If you use a Compaq 4800 series computer, obtain and install the Compaq SoftPaq Number SP6266. This utility and information about its installation and use is available on the Compaq Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=33889

If you use a Compaq 1600 series computer, obtain and install the Compaq SoftPaq Number SP4274 (SP4274.exe). This utility and information about its installation and use is available on the Compaq FTP site at the following address:

ftp://ftp.compaq.com/pub/softpaq/allfiles.html

NOTE: Microsoft does not provide any support for these utilities. Contact Compaq for questions or answers to any problems you may experience.



MORE INFORMATION
In the United States, call 800-652-6672 for Compaq technical support during the warranty period. Information about other Compaq support options can be found at the following Web address:

http://h18007.www1.hp.com/support/files/6001.html

For Gateway technical support online, visit the following Web address:

http://support.gateway.com/support/default.asp

Compaq Address Book and Compaq Phone Center are manufactured by Compaq Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Gateway 2000 computers are manufactured by Gateway 2000, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OL2K DA0

Keywords: kbprb KB241116

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