Microsoft KB Archive/812602

= ENC: Content Missing in Right-Side Pane of Encarta Researcher =

Article ID: 812602

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Encarta Researcher

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SYMPTOMS
When you select an item in the Project (left-side) pane that you added to Encarta Researcher, the contents of the selection may not appear in the right-side pane, and you may receive one of the following error messages:

Problems with this Web page might prevent it from being displayed properly or functioning properly. In the future, you can display this message by double-clicking the warning icon displayed in the status bar.

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A Runtime Error has occurred. Do you wish to debug?



CAUSE
This problem may occur after you install the Microsoft Internet Explorer Cumulative Patch.

For additional information about the Microsoft Internet Explorer Cumulative Patch, click the following article number to view the article in the Microsoft Knowledge Base:

328970 MS02-066: November, 2002, Cumulative Patch for Internet Explorer WGID:133



RESOLUTION
To correct this problem, download the Researcherupdate.exe file. Extract the updated Msero.dll from the downloaded Researcherupdate.exe file, and then install the Msero.dll file.

The following file is available for download from the Microsoft Download Center:

Download the Reseacherupdate.exe package now.

Release Date: January 15, 2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

To install the updated Msero.dll file:
 * 1) Quit Encarta and Encarta Researcher.
 * 2) Click Start, and then click Search.
 * 3) Under What do you want to search for, click All files and folders.
 * 4) In the All or part of the file name box, type Msero.dll, click Local Hard Drives in the Look in box, and then click Search.
 * 5) Right-click the Msero.dll file, and then click Rename.
 * 6) Type a new file name, and then press ENTER. For example, type Msero.old.

Note By default, the Msero.dll file is located in the &quot;C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher&quot; folder.
 * 1) Copy the Msero.dll file that you downloaded to the same folder as the renamed file in step 6.

To determine if the updated Msero.dll file has been installed, right-click the Msero.dll file, and then click Properties. On the Version tab, the new file version is listed as 12.0.1853.1217.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbdownload kbenv kberrmsg kbprb KB812602

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