Microsoft KB Archive/224884

= OL2000: Can't Change Outlook Modes with Windows CE Services Running =

Article ID: 224884

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q224884



SYMPTOMS
You are using Microsoft Windows CE synchronization services to synchronize information between Outlook and a Handheld PC. When you attempt to change e-mail modes using the Reconfigure Mail Support feature, Outlook appears to complete the process, but when you check, the mode has not changed.



RESOLUTION
Turn off Windows CE services by undocking the Handheld PC and then run Reconfigure Mail Support.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Warning: An attempt to switch e-mail modes while the handheld device is docked and in communication with Outlook may result in an unstable condition which may cause damage to Outlook.

