Microsoft KB Archive/319310

= You cannot convert your Access 2000 database to Access 97 =

Article ID: 319310

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Access 2000 Standard Edition
 * Microsoft Access 97 Standard Edition

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This article was previously published under Q319310



Novice: Requires knowledge of the user interface on single-user computers.

This article applies only to a Microsoft Access database (.mdb).



SYMPTOMS
When you try to convert a Microsoft Access 2000 database to a Microsoft Access 97 database format, you may receive the following error message:

The Microsoft Jet database engine cannot open the file. It is already opened exclusively by another user or you need permission to view it.



CAUSE
This behavior may occur when McAfee VirusScan virus-protection software is installed on your computer.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1 - Turn Off or Remove your Antivirus Software
Contact your McAfee VirusScan documentation for more information about how to temporarily turn off VirusScan, or how to completely remove the program from your computer. For information about how to contact McAfee (Network Associates, Inc.), see the &quot;More Information&quot; section of this article.

Method 2 - Convert the Database in Windows Safe Mode
Restart your computer in Safe mode, convert your database, and then restart your computer in Normal mode.

To start a Microsoft Windows 98 or a Microsoft Windows Millennium Edition (Me)-based computer in Safe mode, restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then select Safe Mode on the Startup menu.

To start a Microsoft Windows 2000 or a Microsoft Windows XP-based computer in Safe mode, restart your computer, press F8 after your computer completes the POST, and then select Safe Mode on the Startup menu.



MORE INFORMATION
For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb

Keywords: kberrmsg kbprb KB319310

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