Microsoft KB Archive/130009

= Mac Bookshelf 94: Only Prints in Upper-Left Corner =

Article ID: 130009

Article Last Modified on 12/11/1999

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APPLIES TO


 * Microsoft Bookshelf 94 for Macintosh

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This article was previously published under Q130009



SYMPTOMS
When you use one of the following drivers and print from Microsoft Bookshelf 1994, "The New Way to Look It Up," only part of the image prints in the upper-left corner of the page:
 * LaserWriter GX
 * Epson Stylus Color GX
 * Epson Stylus Color (non-GX)
 * StyleWriter 7.0 driver



CAUSE
This behavior is caused by the current version of the LaserWriter GX, Epson Stylus Color, and StyleWriter 7.0 drivers.



LaserWriter GX and Epson Stylus Printers
If you are using one of the following printer drivers, use the Apple non-GX LaserWriter driver instead:
 * LaserWriter GX
 * Epson Stylus Color GX
 * Epson Stylus Color (non-GX)

NOTE: An AppleTalk card must be installed in the Epson printer for the LaserWriter driver to recognize the printer.

To use a non-GX driver, disable QuickDraw GX as follows:
 * 1) Run the Apple QuickDraw GX Installer.
 * 2) Choose Custom install.
 * 3) Install the QuickDraw GX Helper.
 * 4) Restart the Macintosh.
 * 5) Run Bookshelf 1994.
 * 6) From the Apple menu, choose Turn Desktop Printing Off.

NOTE: Turning off desktop printing disables GX printing inside the current application only. It does not affect printing from other applications.
 * 1) Use the non-GX LaserWriter driver to print to the Epson.

After following these steps, you should be able to print successfully to the LaserWriter or Epson Color Stylist printer.

StyleWriter Printer
If you are using the StyleWriter 7.0 driver, use the StyleWriter 7.1 driver instead.

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: mac 1994multi media multimedia multi-media mmtitles kbmm

Keywords: KB130009

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