Microsoft KB Archive/188137

= Tutor: Computer Hangs When Playing Game in Preschool Workshop =

Article ID: 188137

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft My Personal Tutor: Preschool & Kindergarten 1.0

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This article was previously published under Q188137



SYMPTOMS
When you are playing one of the games in My Personal Tutor: Preschool Workshop, your computer may stop responding (hang).



CAUSE
This behavior can occur if your display adapter is not compatible with My Personal Tutor: Preschool Workshop.

This issue has been reported with the following display adapter:


 * Number 9 GXE 64 Pro, S3 Vision 964, 2 MB VRAM



RESOLUTION
To resolve this issue, reduce the graphics hardware acceleration. To do so, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then click Graphics.
 * 4) Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
 * 5) Click OK, and then click Close.
 * 6) When you are prompted to restart the computer, click Yes.



MORE INFORMATION
You may be able to resolve this issue by obtaining an updated driver for your display adapter. Contact your hardware manufacturer to inquire if an updated driver is available for your display adapter.

Additional query words: 1.00 mskids mpt abchouse mathop

Keywords: kbdisplay kbenv kbfaq kbprb KB188137

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