Microsoft KB Archive/838564

= Stop 0x8E error occurs intermittently =

PSS ID Number: 838564

Article Last Modified on 10/15/2004

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The information in this article applies to:


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition

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SYMPTOMS
You may receive the following error message intermittently:

Stop 0x8E



CAUSE
This issue may occur when an NTFS file system driver tries to set the TopLevelIrp for the current thread.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003 32-bit Edition   Date         Time   Version            Size    File name --  22-Apr-2004  19:29  5.2.3790.166      618,496  Ntfs.sys

Windows Server 2003 64-bit versions   Date         Time   Version            Size    File name --  22-Apr-2004  10:19  5.2.3790.166    1,692,160  Ntfs.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbBug kbfix kbQFE kbWinServ2003preSP1fix KB838564

Technology: kbWinServ2003Ent kbWinServ2003Ent64bit kbWinServ2003Ent64bitSearch kbWinServ2003EntSearch kbWinServ2003Search kbWinServ2003St kbWinServ2003Web

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