Microsoft KB Archive/943915

= Windows Live OneCare cannot access the backup device =

Article ID: 943915

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Windows Live OneCare

-



SYMPTOMS
When you try to use Windows Live OneCare Backup to back up your files, the backup operation stops responding and you receive a message that states that Windows Live OneCare cannot access the backup device.



CAUSE
This issue occurs when OneCare cannot access the computer that the backup device is connected to or if file sharing is suspended or disabled on the firewall.



RESOLUTION
To help resolve this issue, you can use one of the following methods:  Make sure that the computer that the backup device is connected to is turned on and that OneCare is running. Verify that the computer that the backup device is connected to is part of your OneCare circle. To do this, follow these steps:  Open OneCare. Click Your OneCare circle. Make sure that all the computers are part of your circle. If the computer that the backup device is connected to is not part of your OneCare circle, make that computer a hub PC. For more information, visit the following Web site to view the OneCare Help topic &quot;Manage your OneCare circle from a hub PC&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_MakeHub.htm

 If you cannot make the computer part of your OneCare circle, you must remove OneCare from that computer and then reinstall OneCare. For more information, visit the following Web site to view the OneCare Help topic &quot;Install, reinstall, or uninstall Windows Live OneCare&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_Installations.htm

</li></ol> </li> Verify that the computer that the backup device is connected to is connected to the network. On each computer in your circle, open your Web browser and try to visit several Web sites: <ul> If you can connect to the Internet, you have a working network connection.</li> If you cannot connect to the Internet, visit the following Web site to view the OneCare Help topic &quot;Can't connect to the Internet&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_TROU_problems_going_online.htm

</li> Verify that the network is configured as a Home or Work zone. To do this, follow these steps: <ol> On the computer that is experiencing the issue, open OneCare.</li> Under Quick links, click Change settings.</li> On the Firewall tab, click Configure firewall.</li> Make sure that your zone appears as Home or Work. If Public place appears, click Change location.

Note If the network is configured as a Public Place, file sharing is suspended. For more information, visit the following Web site to view the OneCare Help topic &quot;Configure the firewall&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_using_Firewall.htm.

</li></ol> </li></ul> </li></ul>

Keywords: kbprb kbexpertisebeginner KB943915

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.