Microsoft KB Archive/98714

= Mac ARA: Apple Modem and Shiva Dial-In May Produce Give Ups =

Article ID: 98714

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.0
 * Microsoft Mail for Appletalk Networks 3.1

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This article was previously published under Q98714



SYMPTOMS
When you use the built-in Apple 2400 modem and Shiva Dial-In to access version 3.0 or 3.1 of Microsoft Mail for AppleTalk Networks, the following error message may appear:

Looking for Microsoft Mail Server: Give Up



CAUSE
Shiva Dial-In version 3.6.6 does not ship with an Apple-brand initialization string for the modem. Users should add or change one of the existing strings.



RESOLUTION
To change the name of an existing string, do the following:  Launch the Shiva Modems utility and open the Mac Portable string. Change the name if you want. Next, change the dial string by placing the insertion point just past the &quot;Z&quot; in &quot;ATZ&quot;, pressing the DELETE key, then typing an ampersand (&) and an &quot;F&quot;. (IMPORTANT: Do not simply highlight the string and replace it; place the insertion point in the string and backspace out any unwanted information.) The string should be the following:

AT&FS37=6&C1&D3&K4&Q0





MORE INFORMATION
Shiva is locking out all possible settings on the 2400 modem with a &quot;vanilla&quot; v.22bis connection, no v.42bis or MNP. This string should be successful with almost any Hayes-compatible 2400 v.42bis/MNP data/fax modem.

For additional information, call Shiva Microsystems Corporation at (617) 252-6400.

Additional query words: 3.00 3.10 err msg errmsg alert

Keywords: KB98714

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