Microsoft KB Archive/195513

= Windows CE Services Version 2.2 Readme.txt File (2 of 2) =

Article ID: 195513

Article Last Modified on 4/21/2001

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APPLIES TO


 * Microsoft Windows CE Services 2.2

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This article was previously published under Q195513



SUMMARY
This article contains a copy of the information in the Readme.txt file included on the Windows CE version 2.2 CD-ROM (part 2 of 2).



MORE INFORMATION
 - Deleting messages from your Inbox on your desktop computer or device while you are synchronizing can sometimes cause messages to become "stuck" in your Deleted Items folder. If your synchronization status reports one or more items out of date despite repeated efforts to synchronize, follow these steps to correct the problem:

1.  On the device, move the items from the Deleted Items folder to the Inbox folder. 2.  On the device, create a new folder. 3.  On the device, move the items that you undeleted in Step 1 from the Inbox folder to the new folder. 4.  Synchronize the device with the desktop PC. ________________________________________________________________ 3.5 NOTE TAKER

- Removing a storage card with a note open can cause data loss. Do not remove a storage card when a note stored on this card is currently open.

- The Note Taker application main window list view does not refresh automatically when adding and/or removing notes using the Mobile Devices folder on the desktop. To refresh your file list, switch to a different application on the Palm-size PC and back to Note Taker.

- To distinguish between a template saved on a storage card and one saved in storage (main) memory, look for an asterisk at the end of the template's name. Any template with an asterisk at the end of the name is saved on a storage card. ________________________________________________________________ 3.6 VOICE RECORDER

- The Desktop Mobile Voice CODEC does not convert to PCM format if the voice recording is less than two seconds in duration. For example, if you have a voice recording that you wish to send to someone who does not have the Mobile Voice CODEC installed on their desktop machine, make sure that the recording is more than 2 seconds in duration before converting it to PCM.

- The Voice Recorder application main window list view does not refresh automatically when adding and/or removing notes using the Mobile Devices folder on the desktop. To refresh your file list, switch to a different application on the Palm-size PC and back to Voice Recorder.

- Running processor-intensive applications may interfere with recording. This includes functionality such as a modem, such that on most devices, you will not be able to record while using the modem. ________________________________________________________________ 4.0   MICROSOFT WINDOWS CE SERVICES VERSION 2.2 CONTENTS

4.1  SYSTEMS REQUIREMENTS FOR WINDOWS CE SERVICES 2.2 4.2  WINDOWS CE SERVICES 2.2 FEATURES 4.3   INSTALLING WINDOWS CE SERVICES 4.4  WINDOWS CE SERVICES SETUP ERRORS 4.5  OPTIONAL COMPONENTS 4.6  BACKUP/RESTORE 4.7  SYNCHRONIZATION 4.8  INTERNET EXPLORER 4.0 ISSUES 4.9  INTERNATIONAL COMPATIBILITY ISSUES 4.10  CONNECTION 4.11  WINDOWS NT ISSUES AND TROUBLESHOOTING 4.12  CREATING DISKS 4.13  DISK INSTALLATION 4.14  REMOVING OR REINSTALLING SCHEDULE+ OR MICROSOFT EXCHANGE UPDATE ________________________________________________________________ 4.1 SYSTEM REQUIREMENTS FOR WINDOWS CE SERVICES 2.2

World Wide English and Western European Versions for H/PC Devices

Minimum Desktop Computer Requirements: - Microsoft Windows NT Workstation 4.0 Service Pack 3 or Windows 95/98 - Desktop computer with a Pentium processor for Windows NT - Desktop computer with a 486/66 DX or higher processor (Pentium P90 recommended) for Windows 95/98 - 16 MB of memory for Windows 95/98 (more memory will give improved performance) or Windows NT Workstation 4.0 (32 MB recommended for Windows NT) - Hard disk drive with 10 to 50 MB of available hard disk space (actual requirements will vary based on selection of features and user's current system configuration) - Available 9- or 25-pin communications port (adapter required for 25- pin communication port) - One CD-ROM drive - VGA or higher resolution graphics card (Super VGA 256-color recommended) - Keyboard - Microsoft Mouse or compatible pointing device

Options for either Windows NT Workstation 4.0 or Windows 95/98: - Audio card/speakers for sound - Microsoft Office 97 or Microsoft Office 95 - Serial or built-in infrared adapter for synchronization (infrared available only in Windows 95/98) - Modem for remote synchronization - Ethernet LAN connection for remote synchronization

World Wide English and Western European Versions for Palm-size PC Devices

Minimum Desktop Computer Requirements: - Microsoft Windows NT Workstation 4.0 Service Pack 3 or Windows 95/98 - Desktop computer with a Pentium processor for Windows NT - Desktop computer with a 486/66DX or higher processor (Pentium P90 recommended) for Windows 95/98 - 16 MB of memory for Windows 95/98 (more memory will give improved performance) or Windows NT Workstation 4.0 (32 MB recommended for Windows NT) - Hard disk drive with 10 to 50 MB of available hard disk space (actual requirements will vary based on selection of features and user's current system configuration) - Available 9- or 25-pin communications port (adapter required for 25- pin communication port) - One CD-ROM drive - VGA or higher resolution graphics card (Super VGA 256-color recommended) - Keyboard - Microsoft Mouse or compatible pointing device

Options for either Windows NT Workstation 4.0 or Windows 95/98: - Audio card/speakers for sound - Microsoft Office 97 or Microsoft Office 95 - Serial or built-in infrared adapter for synchronization (infrared available only in Windows 95/98) - Modem for remote synchronization - Ethernet LAN connection for remote synchronization

Requirements for Mobile Channels Support - Microsoft Internet Explorer 4.0 (included on CD), which requires 40 MB - 70 MB of hard disk space and a minimum 486/66 processor - Service Pack 3 (or higher) required for Windows NT systems (included on CD)

Japanese Version for H/PC Devices

Minimum Desktop Computer Requirements: - Japanese version of Microsoft Windows NT Workstation 4.0 Service Pack 3 or Windows 95/98 - Desktop computer with a Pentium processor for Windows NT - Desktop computer with a 486/66DX or higher processor (Pentium P90 recommended) for Windows 95/98 - 16 MB of memory for Windows 95/98 (more memory will give improved performance) or Windows NT Workstation 4.0 (32 MB recommended for Windows NT) - Hard disk drive with 10 to 50 MB of available hard disk space (actual requirements will vary based on selection of features and user's current system configuration) - Available 9- or 25-pin communications port (adapter required for 25- pin communication port) - One CD-ROM drive - VGA or higher resolution graphics card (Super VGA 256-color recommended) - Keyboard - Microsoft Mouse or compatible pointing device

Options for either Windows NT Workstation 4.0 or Windows 95/98: - Audio card/speakers for sound - Microsoft Office 97 or Microsoft Office 95 - Serial or built-in infrared adapter for synchronization (infrared available only in Windows 95/98) - Modem for remote synchronization - Ethernet LAN connection for remote synchronization _______________________________________________________________ 4.2 WINDOWS CE SERVICES 2.2 FEATURES

- Filtering of e-mail attachments to restrict the size of files that synchronize with your Windows CE-based device - Compatible with: - Microsoft Windows 95/98 - Microsoft Windows NT Workstation 4.0 Service Pack 3 and Microsoft Windows NT Workstation 5.0 Beta 2 - Microsoft Schedule+ 7.0a, Microsoft Outlook 97/98 - Microsoft Internet Explorer 5.0 Beta 1 - Simplified installation for Microsoft Windows NT Workstation 4.0 Service Pack 3 - Selection of synchronization services during partnership setup between your Windows-based PC and Windows CE-based Handheld PC or Palm-size PC - Support for Pocket Outlook data on PC Cards or compact flash cards - Display control of ActiveSync progress information and errors during synchronization. - Synchronization of embedded bitmap images in the Notes field of Outlook's Calendar, Contacts, and Tasks modules with their counterparts in Pocket Outlook - Faster synchronization with Microsoft Outlook 98, and other improvements - Conformance of synchronization service default settings to the capabilities of your Windows CE-based device - Help files for Windows CE 2.0- and Windows CE 2.11-based devices - Enhanced synchronization troubleshooter and error messages - Synchronization for Pocket Access databases _______________________________________________________________ 4.3 INSTALLING WINDOWS CE SERVICES

To begin installation, insert the CD-ROM into your CD-ROM drive. The Setup program will automatically be run from the CD-ROM. If it does not start automatically, click Start, click Run, and type d:\Setup, where d: is the drive letter of your CD-ROM drive.

After starting Setup, the Microsoft Windows CE Services Setup window is displayed if you already have Schedule+ 7.0a or Outlook installed on your desktop computer. Click Next to proceed with Setup. If you do not have Schedule+ 7.0a or Outlook installed on your system, the Microsoft Windows CE Services CD-ROM main Setup window is displayed.

On Windows 95 systems, the main Setup window will provide you with four buttons on the right side of the screen, labeled:

1.  Install Microsoft Exchange Update for Windows 95 2.  Install Microsoft Schedule+ 7.0a 3.  Install Microsoft Windows CE Services 4.  Optional Components

On Windows NT and Windows 98 systems, the main Setup window will provide you with three buttons on the right side of the screen, labeled:

1.  Install Microsoft Schedule+ 7.0a 2.  Install Microsoft Windows CE Services 3.  Optional Components

Click each of these buttons in this order unless you do not need to install a component. If your desktop computer does not need a component, the message "Already installed or not required" is displayed below that component. Follow the instructions to complete the installation of each component.

NOTE: During setup, you may be asked to restart your desktop computer. After your computer finishes restarting, reinsert the CD-ROM and continue with the remaining Setup components. _______________________________________________________________ 4.4 WINDOWS CE SERVICES SETUP ERRORS

- If you encounter any errors during Windows CE Services Setup, Windows CE Services Help can assist you in finding the solution to the problem. To use Windows CE Services Help, open the Mobile Devices folder by double- clicking the My Computer icon on your desktop and then double-clicking the Mobile Devices icon. From the Mobile Devices window, click Communications Troubleshooter on the Help menu. You can also access Help by clicking Start, Programs, Windows CE Services, and then Help. The Communications Troubleshooter Help topic provides assistance for most commonly encountered setup and connection problems. The General Tips section at the bottom of this topic provides additional assistance for less frequent problems.

- If you cannot start Windows CE Services, reinstall Windows CE Services by following the steps in the "Installing Windows CE Services" section of this file.

- When replacing Mapi32 during Windows CE Services setup, you may be warned that the currently installed Mapi32.dll will be replaced with an earlier version. If you see this message, keep the newer version of Mapi32.dll.

If you do not have the newer version of Mapi32.dll, you may have difficulty using Schedule+ for group scheduling. If you are having problems with group scheduling and if you did not keep the newer version of Mapi32.dll during setup, you need to reinstall the Microsoft Exchange Update. Instructions for doing so can be found in the "Removing or Reinstalling Schedule+ or Microsoft Exchange Update" section of this file.

NOTE: Reinstalling the Microsoft Exchange Update may lead to the "Reg32.cfg" problem described in the "Synchronization" section. If it does, reinstall Schedule+ 7.0a after reinstalling the Microsoft Exchange Update to fix the problem. _______________________________________________________________ 4.5 OPTIONAL COMPONENTS

- The Optional Components directory on your installation CD contains several additional components that may be of interest to you. For example, the Windows 95 Dial-Up Networking Upgrade can be installed if you need to support direct modem connections to your desktop computer from your mobile device. The Windows 95 Infrared Support directory contains software to support infrared connectivity on your desktop computer. Consult the Readme or Release Note information in each Optional Component directory for details on the features and issues of each component.

- Microsoft Windows 95 Infrared Support Software If you install Windows CE Services via a network connection to a shared CD-ROM drive and then install the Windows 95 Infrared Support software contained in Optional Components, Setup will alert you that the file Infrared.inf could not be opened. The workaround is to copy the Microsoft Windows 95 Infrared Support Software directory to your hard drive and install it from there. NOTE: Infrared support for Windows NT is not available.

- Microsoft Windows 95 Dial-Up Networking Upgrade 1.2 You may need to install the Dial-Up Networking Upgrade 1.2 if you are a Windows 95 user and want to establish an outbound dial-up networking connection (such as a connection to your Internet service provider or corporate network) while device connections are enabled on your computer, or if you want to use a modem connected to your desktop computer for remote device connections. Read the Readme file in the directory for more information on the features and issues of this upgrade.

You should read the Dial-Up Networking 1.2 Release Notes.doc and About PPTP and Dial-Up Networking 1.2.doc files in the \Windows directory after installing the dial-up networking software. Certain software may need to be reinstalled after upgrading dial-up networking, and these documents describe the issues in greater detail.

If you install the Dial-Up Networking 1.2 Upgrade and lose network connectivity, perform the following steps to correct the problem:

1.  In Network Control Panel, double-click TCP/IP -> Dial-Up Adapter. 2.  Click the Bindings tab. 3.  Select Client for Microsoft Networks. 4.  Click OK to all dialog boxes.

- Microsoft Internet Explorer 4.0 (Palm-size PC only) The Mobile Channels feature on your Palm-size PC requires Internet Explorer 4.0 or later with Active Desktop to perform Channel synchronization with your desktop system. If you do not already have Internet Explorer 4.0 installed on your system, you should install it by running Ie4setup.exe from the Optional Components directory on your Windows CE Services CD before enabling Mobile Channel Synchronization. See the "Internet Explorer 4.0 Issues" section for additional issues related to this component.

- Microsoft Windows NT Service Pack 3 Service Pack 3 must be installed on Windows NT systems in some cases after installation of Windows CE Services and also before installing Microsoft Internet Explorer 4.0 or later. The 40-bit encryption version of this component is provided in the Optional Components directory of the Windows CE Services CD. Install this component by running Update.exe located in the \I386 directory within the Microsoft Windows NT Service Pack 3 folder in Optional Components. See the "Internet Explorer 4.0 Issues" and "Windows NT Issues" sections for further information on this component. _______________________________________________________________ 4.6 BACKUP/RESTORE

- When restoring data that has been backed up using a Windows CE version 1.0 device to a Windows CE version 2.11 device, the device's memory allocation may be set to a lower value. Immediately after the restore process has completed, check the device's memory allocation:

1.  Tap Start > Settings > Control Panel. 2.  Double-tap System. 3.  Move the slider to allocate your Storage/Program memory to the desired setting.

- When restoring a backup file, ensure the device's Regional Setting is the same as when the backup was performed or restore will fail. This setting is accessed in the Regional Settings in Settings >Control Panel. If the restore setting is different from the backup setting, change it to the backup setting and then restore. _______________________________________________________________ 4.7 SYNCHRONIZATION

- If an error message states that Schedule+ cannot open the file Req32.cfg, it is likely that you installed the Microsoft Exchange Update after you installed Schedule+ 7.0a. To fix this problem, reinstall Schedule+ 7.0a as described in this file.

- When synchronizing appointments with Outlook, you may experience duplicate appointments when in "continuous" synchronization mode and also receiving mail via IMAP. In this situation, if you receive a meeting request and immediately open it and accept on the device, you may have duplicate meetings, one that has been accepted and one that is tentative. To avoid this problem you can: a) Turn off continuous synchronization or IMAP so that they are not running concurrently or b) Change the default settings in Outlook so that tentative appointments are not automatically created in the calendar when a meeting request is received. To change this setting in Outlook: - In Outlook, click Tools, then Options. - Click Email Options, then: Advanced E-mail Options. - Clear Process requests and responses on arrival.

- See the "International Compatibility Issues" section if you are using file synchronization between a device and Windows CE Services that are not the same language or if you are having problems synchronizing Japanese or Russian filenames on Windows NT systems.

- If you see sync initialization error 8007000e when trying to enable channel synchronization, you do not have Internet Explorer 4.0 installed on your desktop computer. See the "Optional Components" section for details on installing Internet Explorer 4.0.

- If you synchronize your device with Microsoft Outlook, and both Microsoft Outlook and your device are set to a location in the Southern Hemisphere, appointments may be displayed at incorrect times. This problem will not occur if you are using Microsoft Outlook version 8.03 or later. Early versions of the Handheld PC may require a device update to correct this problem. Check with your device manufacturer for availability of an update This issue was fixed in the Handheld PC Service Pack 1, available from your device manufacturer.

- Outlook 97 does not support the synchronization of the Euro currency symbol. To synchronize using this symbol, you must upgrade from Outlook 97 to Outlook 98.

- There is currently no converter available to convert Microsoft Pocket Powerpoint (.ppv) files to Microsoft Powerpoint (.ppt) files when synchronizing files from your mobile device to your desktop. If you synchronize Microsoft Powerpoint files using ActiveSync, you should back up the original files before adding them to the Synchronized Files folder

- You cannot synchronize Access MDB files or CDB files by placing them in the Synchronized Files folder. The files will not be converted or synchronized. To setup a synchronization partnership between MDB and CDB files, you must place the file in a folder other than the Synchronized Files folder.

- Access MDB files or Pocket Access CDB files that are attached to a message will not get converted when synchronizing your Inbox with your desktop. Other file types do get converted to the appropriate format for the target location.

- MSN Mail Configuration with Outlook: If you are an existing MSN user upgrading to MSN 2.5 or later, you will see an Import Wizard, designed to import your Outlook mail, calendar, contact and task data to Outlook Express. Do not complete this wizard; it will convert this data to a format that cannot be synchronized with Windows CE Services 2.2. Instead, exit the Import Wizard and manually configure your MSN account to use Outlook.

Information on configuring Outlook 97 for MSN e-mail can be found at http://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol97.htm. Information on configuring Outlook 98 for MSN e-mail can be found at http://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol98.htm.

- When installing a mobile channel to your desktop computer, do not change the name of the channel or synchronization may continue without stopping. _______________________________________________________________ 4.8 INTERNET EXPLORER 4.0 ISSUES

- If you are having difficulty copying folders or browsing the Mobile Devices folder using Internet Explorer 4.0, you should open the Mobile Devices folder using the shortcut on your desktop. If the problem persists, you may need to upgrade to a newer version of Internet Explorer when it becomes available.

- If your Mobile Devices folder does not properly display current device status, you may need to select Refresh on the View menu.

- If you install Internet Explorer 4.0 after you installed Windows CE Services, you will find that the communications port you were using is reported to be "not available." Restarting the computer will solve this problem.

- If you are using Windows NT, you will need to install Windows CE Services, any previously installed Service Pack, and Internet Explorer 4.0, in that order. _______________________________________________________________ 4.9 INTERNATIONAL COMPATIBILITY ISSUES

- Some Optional Components may not support operation on non-U.S. English versions of Windows.

- Items saved to a storage card will not be visible on devices in other

languages. For example, if you save a voice recording on a storage card in a French device, it will not be visible when the storage card is inserted into a German device. To get to the file(s), connect the device to a desktop computer using Windows CE Services, and look in the My Documents folder in the proper language (e.g., "Eigene Dateien" in German).

World Wide English (WWE) CD version - The WWE version of Microsoft Windows CE Services, Microsoft Schedule+ 7.0a, and Microsoft Windows 95 Dial-Up Networking Upgrade 1.2 software can operate on Western European versions of Microsoft Windows, but not on Japanese versions of Windows.

- WWE and Western European Windows CE-based mobile devices can be connected to the WWE version of Windows CE Services, but not Japanese version mobile devices.

- The English version of the Microsoft Exchange Update can cause serious problems if installed on non-U.S. English versions of Windows. Installing this update on any installation of Windows 95 other than the U.S. English version is not recommended or supported.

- File synchronization cannot be automatically set up when you drag a file from your desktop computer to a device of a different language from Windows CE Services. To set up synchronization for a file on the desktop computer, drag the file to the Synchronized Files folder in the My Documents directory on the device. If the Synchronize File dialog box appears, make sure that No, just copy these files is selected, Do not display this message in the future is selected, and click OK.

Russian Character Support - The WWE version of Windows CE services can be operated on Russian versions of Windows 95/98 and Windows NT 4.0. However, if your desktop computer is using the US version of Windows NT 4.0, do not use Russian characters to name folders and files on Windows CE devices if you synchronize files to your desktop, as the contents of the folders and the files themselves will not be synchronized properly. If your desktop computer is running Russian Windows NT 4.0, you should have no problem synchronizing folders and files named using Russian characters. - Users should not use Russian characters in the subject line of e-mail messages; these messages do not synchronize properly.

Western European CD versions - Western European versions of Microsoft Windows CE Services can operate on WWE versions of Windows, but not on Japanese versions of Windows.

- WWE and Western European Windows CE-based mobile devices can be connected to Western European versions of Windows CE Services, but Japanese version mobile devices cannot be connected.

- During Windows CE Services setup, the Network Control Panel may not be automatically dismissed. When you click OK to dismiss it, you will be asked if you want to restart your computer. Clicking Yes may end Setup prematurely.

- File synchronization cannot be automatically set up when you drag a file from your desktop computer to a device of a different language from Windows CE Services. To set up synchronization for a file on the desktop computer, drag the file to the Synchronized Files folder in the My Documents directory on the device. If the Synchronize File dialog box appears, make sure that No, just copy these files is selected, Do not display this message in the future is selected, and click OK.

- If you are synchronizing with the Italian, Spanish, or Portuguese (Brazil) versions of Schedule+, you will not be able to use the Windows CE Services provided Advanced option to specify a specific .scd file to synchronize with. ActiveSync will synchronize with the Schedule+ file specified by the profile in use at the time the partnership is created. If you want to specify a specific Schedule+ file, you must install the English version of Schedule+ or change the Schedule+ file specified by your Schedule+ profile.

Japanese CD version - The Japanese version of Windows CE Services can operate only on a Japanese version of Windows.

- Only Japanese versions of Windows CE-based mobile devices can connect to the Japanese version of Windows CE Services.

- The following components are not provided on the Japanese version of the Desktop Software for Windows CE CD-ROM: Microsoft Schedule+, Microsoft Exchange Update, and Microsoft Windows 95 Dial-Up Networking Upgrade version 1.2.

- File synchronization may not work properly on Windows NT systems for Japanese filenames containing certain double-byte characters. This problem can be corrected by installing Windows NT Service Pack 3 onto your desktop computer system.

- If you are unable to successfully connect your device to the COM1 serial port on a Japanese version Windows 95 system running on slower PC versions, try using the COM2 port.

It is strongly recommended that you use only the following characters when entering a Device Name for your mobile device: the letters A-Z, the numbers 0-9, and the hyphen [-]. If you enter other characters, such as Kanji, wide English characters, etc., you will not be able to use ActiveSync on your device to make remote connections via an Ethernet Card. _______________________________________________________________ 4.10 CONNECTION

- Windows 95 Dial-up Networking (DUN) limits the number of inbound/outbound connections you can have concurrently on your system. Unless you have installed the DUN 1.2 Upgrade, you are limited to one connection, so you will not be able to make an outbound modem connection if you have a mobile device connected and vice-versa. With the DUN 1.2 Upgrade available on the Windows CE Services CD, you can have two inbound/outbound connections, thus you can have a device connected and a concurrent outbound modem connection. Outbound Virtual Private Network (PPTP) connections require two outbound dial-up connections, however, so you will not be able concurrently connect a device and have a VPN connection. Windows CE Services allocates an inbound dial-up serial port when serial connections are enabled. You can quickly disable/enable serial connections from the File menu in the Mobile Devices folder to free this port allocation for other uses.

- If you have Internet auto-dial capability turned on while connecting a handheld device to your desktop, it may cause the desktop to attempt a dial-up connection via your modem when you connect your mobile device. If this happens, open Internet in Control Panel, select the Connection tab and disable the Auto Connect feature as follow. If you are using Internet Explorer version 3.x, clear the check box next to Connect to the Internet as needed. If you are using Internet Explorer 4.x, select Connect to the Internet using a local area network.

- Users wanting to establish an outbound dial-up networking connection, such as a connection to your Internet service provider or corporate network, while device connections are enabled on your computer, or wanting to use a modem connected to your desktop computer for remote device connections may need to do the following: - Windows 95: You may need to install the Dial-Up Networking Upgrade 1.2. See the "Optional Components" section for details. - Windows 98: You will need to add a second dial-up adapter. From the Configuration tab of Network in Control Panel, click Add. Double-click Adapter in the Select Network Component list. In the Manufacturers list of the Select Network Adapters dialog box, select Microsoft, select Dial- Up Adapter in the Network Adapters list, and click OK. Repeat the steps above and add the Microsoft virtual private network Adapter as well. To add inbound modem capability, select Communications in the Windows System tab of Add/Remove Programs in Control Panel. Click Details. Select Dial-Up Server in the list, and click OK twice. _______________________________________________________________ 4.11 WINDOWS NT ISSUES AND TROUBLESHOOTING

- You must be running Windows NT version 4.0 with Networking installed. You cannot use this software with a beta release of Windows NT 4.0 or Windows NT 3.51 or earlier. Also, this version of Windows CE Services supports Windows NT version 5.0, Betas 1 and 2. (See below for more information.)

- Windows CE Services 2.2 does not support installation on Windows NT 4.0 Server if RRAS (Routing and Remote Access Service) is installed.

- Dial-out modem connections not working after installation of Window CE Services

If you had multiple modems set up on the same serial port on your PC for outbound dialing prior to installing Windows CE Services, you will need to restore the modem setup after installing Windows CE Services using the following steps. Note, the serial port that you use for your outbound modem connections must be different from the serial port you use to connect your mobile device.

1.  Open Network in Control Panel, click the Services tab, and double- click the Remote Access Service entry in the list box. Select the COM port in the list box that you want to have multiple modems attached to. One modem should already be attached to this COM port.

2.  Click Add. In the Add RAS Device dialog box, select the next modem that you want attached to this COM port from the list of RAS Capable Devices. Click OK. Click Continue in the Remote Access Setup dialog box to complete the setup of your modem to this port. Repeat this as necessary for all unattached modems.

3.  Click OK on the Network Control Panel dialog.

4.  Restart your system.

- If you are using Point-to-Point Tunneling Protocol (PPTP) and are having difficulty connecting to your desktop computer either shortly after another device has disconnected or after you have connected using another connection method (such as switching from serial cable connect to Ethernet LAN connect), you may need to reset your desktop computer.

If you continue to have problems, perform the following steps:

1.  On the Start menu, click Run. 2.   Type regedit, then click OK. 3.   Select the HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services registry key. 4.   Select New and then DWORD Value on the Edit menu. Type RasHardDisconnect to rename the New Value entry. 5.   Select the RasHardDisconnect registry value, then click Modify on the Edit menu. 6.   Enter 1 in the Value data box, and click OK. 7.   Exit the Registry Editor.

- If you have difficulty connecting with Windows NT 4.0, Service Pack 3, and you have the Winsock Proxy client enabled, you may have to disable the Winsock Proxy Client to connect your device to your desktop computer.

To do this, perform the following steps:

1.   On the Start menu, click Settings, then Control Panel. 2.   Double-click the icon for WSP Client. 3.   Clear Enable Winsock Proxy Client and click OK. 4.   Exit Control Panel. 5.   Disconnect and reconnect your device.

- If you have installed any of the Windows NT Service Packs and any Windows components were installed during setup, you will need to reinstall the Service Pack. You may not be able to connect your device until you reinstall the Service Pack. See the "Optional Components" section for further information on the Service Pack 3 provided on the Windows CE Services CD.

- See the "International Issues" section if you are having problems synchronizing Japanese filenames on Windows NT systems.

- Connection Problems on Compaq 5xxx-Series LTE Laptops

On these computers, you may encounter a conflict between the IR port and the COM1 serial port that disables communications with your mobile device. If you encounter problems connecting on one of these laptops, try the following steps:

1.  During the boot process, your laptop will display "F10 to enter Computer Setup." Press F10. 2.   Go to Ports/Serial-Infrared Ports. 3.   Switch the Infrared IRQ to 3. 4.   Switch the Infrared address from 3e8 to 2e8. 5.   Exit, saving any changes, and restart.

- Networking Is Not Installed on Your Windows NT Computer

If your Windows NT computer does not have networking components installed, Windows CE Services cannot communicate with your mobile device. To install these required components:

1.  Click Start, Settings, and then Control Panel. 2.  Double-click Network. 3.  In the Network Configuration dialog box, click Yes. 4.  In the Network Setup Wizard:

A.  Verify that Wired to the network is selected. B.  Verify that Remote access to the network is not selected. C.  Click Next.

5.  Click the Select from list button. 6.  In the Select Network Adapter dialog box:

A.  Find MS Loopback Adapter in the Network Adapter list. B.  Click OK.

7.  In the Network Adapters list, verify that MS Loopback Adapter is selected, and click Next. 8.  In the Network Protocols list, verify that only TCP/IP Protocol is selected (everything else is not selected), and click Next. 9.  Click Next again when you see the Network Services list. 10.  Click Next to install the selected components. 11.  In the Windows NT Setup dialog box, enter the directory where your NT source files are located (e.g., D:\i386), and click Continue. 12.  In MS Loopback Adapter Card Setup, accept the default Frame Type by clicking Continue. 13.  In the TCP/IP Setup dialog box, click No when asked to use DHCP. 14.  In the Microsoft TCP/IP Properties dialog box:

A  In the IP Address tab, verify that MS Loopback Adapter is selected in the Adapter list. B.  Click the Specify an IP address option. C.  In the IP Address entry, type 1.1.1.1. D.  In the Subnet Mask entry, enter 0.255.255.255. E.  Leave the Default Gateway entry blank. F.  Click OK.

15.  Click Next to pass the bindings dialog box. 16.  Click Next when Windows NT Networking is ready to start the Network. 17.  Click Next to accept all the defaults when asked for the Computer Name. 18.  Click Finish to complete the Networking Wizard. 19.   In Network Settings Change, click Yes to restart your computer.

After logging in to the Windows NT computer with a user account with Administrator privileges, run Windows CE Services Setup to completion.

- Setup Could Not Be Completed If you were unable to successfully complete Setup on your Windows NT system, you may need to manually install Windows CE Services communications components using the following procedure.

On Windows NT 4.0 Systems

To install the required communications services on Windows NT 4.0:

1.  In the Mobile Devices window, click Windows CE Services Help Topics on the Help menu. 2.  Click the Find tab. 3.  Under section 1, type troubleshooting. 4.  Under section 3, double-click Technical Troubleshooter.

On Windows NT 5.0 Beta 1 Systems

The following steps have been verified on Windows NT 5.0 Beta 1, build 1671. If you have a build other than this and setup does not complete successfully after you perform the following steps, you will need to install the 1671 build of Windows NT that has been verified. (See below for information on Windows NT5 Beta 2.)

Add the dial-up adapters:

5.  On the Start menu, click Settings, and then click Control Panel. 6.  Double-click Modems. (You may need to click Add if the wizard doesn't appear.) 7.   Select Don't detect my modem, I will select from a list. 8.  Click Next. 9.   In the Manufacturers list, select Standard modem types. 10.   In the Models list, select Dial-Up Networking Serial Cable between 2 PCs. 11.   Click Next. 12.   Click Selected ports. 13.   Select the COM port you will use to connect to your device. 14.   Click Next. 15.   Click Finish. 16.   Click Close to close the Modem Control Panel.

Add and configure the Dial-Up Server:

17.  Double-click Network. 18.  Select the Services tab. 19.  Click Add. 20.  Choose Dial-Up Server. 21.  Click OK. 22.  Select the Dial-Up Server. 23.  Click Properties. 24.  Clear Require data encryption. 25.  Select the TCP/IP tab. 26.  Click This computer only. 27.  Click Use static address pool. 28.  In the Address box, type 192.168.55.98. 29.  Make sure Allow remote clients to request a predetermined IP address is cleared.

30.  Click OK to close the Dial-Up Server properties. 31.  Click the Bindings tab. 32.  Under Show Bindings for, click All services. 33.  Double-click Dial-Up Server to display the items bound to it. The Dial-Up adapters may be disabled as indicated by the red circle-slash symbol. 34.  Select the Dial-Up adapter you will be using, and click Enable. The red circle-slash should be replaced by a picture of a PC adapter to indicate that the selected adapter is enabled. If the red circle-slash remains, you will need to disable the currently enabled adapter and try again. 35.  Click OK to close Network in Control Panel. 36.  Don't restart at this time.

Set the Windows NT RAS port entry in the registry:

37.  On the Start menu, click Run. 38.  Type regedit, then click OK. 39.  Select the HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services registry key. 40.  In the selected registry key, locate the NT RAS Port registry value. 41.  If this value does not exist, create it by clicking New and then String Value on the Edit menu. Type NT RAS Port to rename the New Value entry. 42.  Select the NT RAS Port registry value, and then click Modify on the Edit menu. 43.  Enter the communications port that you will be connecting your device to in the Value data box (COM1 for example), and then click OK. 44.  Exit the Registry Editor. 45.  Restart the computer to allow changes to take effect. 46.  Connect using an account with dial-in permission.

On Windows NT 5.0 Beta 2 Systems

Windows CE Services 2.2 operates and installs under Windows NT 5.0 Beta2. However there are several known issues:

1.  If you previously used Windows NT 4.0 to connect to your Windows CE device, you may need to upgrade your local user account from the Windows NT 4.0 format once you have upgraded to Windows NT 5.0 Beta 2. To do this:

- Bring up an MS-DOS window by clicking Start, then Programs, then Command Prompt. - From the command prompt, type routemon user upgrade.

2.  On Windows NT 5.0 Workstation, you cannot use your Domain Authentication account when authenticating on the device. Instead, use the local account created during Windows CE Services setup, or your local account.

3.  Windows NT 5.0 Beta 2 does not support connecting Windows CE devices via infrared.

IF YOU ARE STILL HAVING PROBLEMS:

Consult the Communications Troubleshooter in Windows CE Services Help by selecting Communications Troubleshooter on the Mobile Devices window Help menu. This Help file directs you through a number of diagnostic steps to identify and correct any problems.

Consult the Microsoft Windows CE home page for additional information and troubleshooting tips (http://www.microsoft.com/windowsce/). _______________________________________________________________ 4.12 CREATING DISKS

If you do not have a CD-ROM drive on the PC where you want to install Windows CE Services, then locate another computer with a CD-ROM drive and a 3.5" 1.44 MB drive. Use the following steps to create disks for installation:

1.  Obtain enough blank, formatted 3.5" 1.44 MB disks to hold the components you want to install. 2.   On the CD-ROM, open the Floppy directory.  The Floppy directory contains several component folders, each containing one or more Disk folders.  You will create one disk for each disk folder.  Label each disk with the name of the component and the disk number.  For example, you will label three disks with "Windows CE Services Disk 1" to Disk 3. 3.   On the CD-ROM, open the first component directory.  For example, open Windows CE Services. 4.   Copy all of the files in each of the Disk directories (for example, Disk1, Disk2, Disk3) to the corresponding disks you made in step 2.

NOTE: Do not copy the Disk1, Disk2, and Disk3 folders to the disks; copy the files inside these folders to the disks.

5.  Repeat steps 3 and 4 for each component directory.

IMPORTANT: DO NOT PROCEED WITH INSTALLATION OF ANY OF THESE COMPONENTS UNTIL YOU HAVE READ THE NEXT SECTION.

You have now copied all of the files necessary to complete the installation of Windows CE Services and all other supporting components. Proceed to the next section of this file to install Windows CE Services from disks. _______________________________________________________________ 4.13 DISK INSTALLATION

You must perform required updates and install Microsoft Windows CE Services before you can transfer files and synchronize data between your desktop computer and mobile device. Follow these steps to complete the installation process. During installation, you will be asked to restart your computer. Before you begin, save your work and quit all programs.

IMPORTANT: Do not start installation until you have read the entire installation instructions. Follow the procedures in the order shown here. Installing programs out of order may cause problems.

Windows 95

1.  If you have H/PC Explorer 1.x, remove it. 2.  Update the Microsoft Exchange client, if required. 3.  If you do not have Microsoft Outlook installed, install Microsoft Schedule+ 7.0a. 4.  Install Windows CE Services (known as H/PC Explorer in version 1.x). 5.  Install Microsoft Windows 95 Dial-Up Networking 1.2 Upgrade. This step is optional. If you installed Windows 95 from a CD-ROM, you will need the Windows 95 CD-ROM to complete this upgrade.

Windows NT

1.  If you have H/PC Explorer 1.x, remove it. 2.  If you do not have Microsoft Outlook installed, install Microsoft Schedule+ 7.0a. 3.  Install Windows CE Services (known as H/PC Explorer in version 1.x). 4.  After you install Windows CE Services, you may see a message stating that you may not be able to connect until you reinstall the Windows NT Service Pack. Before you reinstall the service pack, try connecting your device to your desktop computer. If you cannot connect, install the service pack.

Remove H/PC Explorer 1.x

If you are upgrading from version 1.x, you need to remove H/PC Explorer before you install Windows CE Services 2.2.

1.  Click the Start menu, point to Settings, and then click Control Panel. 2.  Double-click Add/Remove Programs. 3.  Select H/PC Explorer 1.x from the list, and then click Add/Remove. 4.  Follow the directions on your screen.

Update Microsoft Exchange

If you are using the version of Microsoft Exchange that came with Windows 95, update Exchange (the following procedure describes how to determine this).

IMPORTANT: Do not install the update unless you already have Exchange installed. Also, do not install the update if you have already upgraded to a newer version of Exchange.

To determine your version of Microsoft Exchange

1.  On your desktop computer, start Exchange. 2.  On the Help menu, click About Microsoft Exchange. In the dialog box, check the version on the first line.

- If the version is 4.0.410.59, you must install the update. Go to the next procedure. - If the version is greater than 4.0.410.59, do not install the update. Go to "Installing Microsoft Schedule+ 7.0a."

To install the Microsoft Exchange Update

_________________________________________________________________________ ________

WARNING: The U.S. English version of the Microsoft Exchange Update may cause serious problems if installed on non-U.S. English versions of Windows 95. Installation on any version of Windows 95 except for the U.S. English version is not supported.

_________________________________________________________________________ __________

1.  Insert the disk labeled "Microsoft Exchange Update Disk 1" into drive A. 2.  On the Start menu, click Run. 3.  Type a:\setup, and then click OK.

Installing Microsoft Schedule+ 7.0a

Install Microsoft Schedule+ 7.0a if you have:

- No version of Schedule+ or Microsoft Outlook on your desktop computer. - Schedule+ 1.0 or 7.0 installed (the following procedure describes how to determine this).

To determine your version of Microsoft Schedule+

1.  On your desktop computer, start Schedule+. 2.  Look at the opening screen. If the version in the lower-right corner of this screen is 7.0a or later, do not install Schedule+ 7.0a. Instead, go directly to "Installing Microsoft Windows CE Services."

To install Microsoft Schedule+ 7.0a

1.  Insert the disk labeled "Microsoft Schedule+ Disk 1" into drive A. 2.   On the Start menu, click Run. 3.  Type a:\setup, and then click OK.

Installing Microsoft Windows CE Services

To install Microsoft Windows CE Services

1.  Insert the disk labeled "Microsoft Windows CE Services Disk 1" into drive A. 2.  On the Start menu, click Run. 3.  Type a:\setup, and then click OK.

Dial-Up Networking Upgrade on Microsoft Windows 95 You will need to upgrade to version 1.2 of Dial-Up Networking if you have Windows 95 and want to establish an outbound dial-up network connection (such as a connection to your Internet service provider or corporate network) while your device is connected to your computer. If you have a TCP/IP stack on your computer, this upgrade will replace it. If you have programs that rely on a third-party stack, you may need to reinstall these programs. For more information, see the Readme file on Disk 1 of this component.

To install Microsoft Windows 95 Dial-Up Networking 1.2 Upgrade

1.  Insert the disk labeled "Microsoft Windows 95 Dial-up Networking Upgrade Disk 1" into drive A. 2.   On the Start menu, click Run. 3.  Type a:\msdun12, and then click OK. 4.  If you see a dialog box that asks if you want to keep a newer file, keep the newer file. 5.  You will be asked to restart your computer twice during this installation. 6.  After you restart your computer, you will see a DHCP error message. Click No if you do not want to see DHCP error messages in the future. 7.  For additional information on the features and known problems with this upgrade, be sure to read the following sources:

- The Optional Components section. - The Readme file in the Microsoft Windows 95 Dial-Up Networking Upgrade version 1.2 folder in Optional Components. - The files Dial-Up Networking 1.2 Release Notes.doc and About PPTP and Dial-Up Networking 1.2.doc located in your Windows folder by this upgrade. _______________________________________________________________ 4.14 REMOVING OR REINSTALLING SCHEDULE+ OR MICROSOFT EXCHANGE UPDATE

If you need to remove or reinstall either Schedule+ 7.0a or the Microsoft Exchange Update from your computer, you need to use the Setup programs on the CD-ROM that came with your H/PC. Attempting to do this by using Add/Remove Programs in Control Panel will not work correctly.

To remove or reinstall the Microsoft Exchange Update:

- Insert the Windows CE Services CD-ROM into your CD-ROM drive. - Click the Start menu, and then click Run. - Type d:\exupdusa\exupdusa.exe, where d: is the drive letter for your CD-ROM, and press ENTER. - When the installation program runs, follow the instructions provided. You will be given a number of options during the setup, including Remove All, which will remove Microsoft Exchange, and Reinstall, which will reinstall the Microsoft Exchange Update.

To remove or reinstall Schedule+ 7.0a:

- Insert the Windows CE Services CD-ROM into your CD-ROM drive. - Click the Start menu, and then click Run. - Type d:\splus70a\disk1\setup.exe, where d: is the drive letter for your CD-ROM, and press ENTER.

- When the installation program runs, follow the instructions provided. You will be given a number of options during the setup, including Remove All, which will remove Microsoft Schedule+ 7.0a, and Reinstall, which will reinstall Microsoft Schedule+ 7.0a.

NOTE: If you installed the program from disks, you will need to run Setup from the disks to remove or reinstall the program.

Keywords: kbinfo kbreadme KB195513

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