Microsoft KB Archive/154056

= OL98: Offline Address Book Written to the Wrong Location =

Article ID: 154056

Article Last Modified on 9/22/2005

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APPLIES TO

 Microsoft Outlook 98 Standard Edition, when used with:  Microsoft Windows NT 4.0

 Microsoft Windows 98 Standard Edition

 Microsoft Windows 95 

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This article was previously published under Q154056

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SYMPTOMS
The Offline Address Book (OAB) may appear empty, or display old information.

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CAUSE
When synchronizing the OAB, Outlook copies the OAB files to the local workstation for later use. When the client needs them to display the Address Book contents, it assumes the OAB files are in a different location from where they were copied. For example, the OAB may be downloaded to the C:\TEMP directory, but is expected to be in the C:\WINNT directory. The result is either an empty OAB, or the display of old information.

An intermediate version of some of the Outlook support files (see below) caused this problem. The way Outlook stores temporary files was changed, and the location for the OAB files was incorrectly changed also. Note this problem does not appear in the released product.

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RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Outlook 98 update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later: <pre class="fixed_text">  Component: OUTLOOK

File Name    Version --  EMSUI32.DLL   5.5.2513 EMSABP32.DLL 5.5.2502 EMSMDB32.DLL 5.5.2440 MSPST32.DLL  5.5.2415

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STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB154056

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