Microsoft KB Archive/840013

= You cannot back up the information store in Exchange 2000 Server and event ID error messages are logged =

Article ID: 840013

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
When you try to perform an online backup of the information store in Microsoft Exchange 2000 Server, the backup operation is not completed successfully. A series of event ID messages that are similar to the following are logged to the application event log:

Type: Information

Source: NTBackup

Category: None

Event ID: 8000

Description:

Begin Backup of ' \Microsoft Information Store\ '

Verify: Off

Mode: Replace

Type: Normal

Type: Information

Eource: ESE Event

Category: Logging/Recovery

Event ID: 210

Description:

Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: A full backup is starting.

Type: Information

Source: ESE

Category: Logging/Recovery

Event ID: 220

Description:

Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Beginning the backup of the file E:\Program Files\Exchsrvr\MDBDATA\priv1.edb (size 31 Mb).

Type: Information

Source: ESE Event

Category: Logging/Recovery

Event ID: 221

Description:

Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Ending the backup of the file E:\Program Files\Exchsrvr\MDBDATA\priv1.edb.

Type: Information

Source: ESE

Category: Logging/Recovery

Event ID: 220

Description:

Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Beginning the backup of the file E:\Program Files\Exchsrvr\MDBDATA\priv1.stm (size 66 Mb).

Type: Error

Source: ESE

Category: Logging/Recovery

Event ID: 478

Description:

Information Store (2048) The streaming page read from the file &quot; :\Program Files\Exchsrvr\MDBDATA\priv1.stm&quot; at offset 32964608 (0x0000000001f70000) for 4027 (0x00000fbb) bytes failed verification due to a page checksum mismatch. The expected checksum was 3299511502 (0xc4aa8cce) and the actual checksum was 4108962005 (0xf4e9c8d5). The read operation will fail with error -613 (0xfffffd9b). If this condition persists then please restore the database from a previous backup.

Type: Error

Source: ESE

Category: Logging/Recovery

Event ID: 217

Description:

Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Error (-613) during backup of a database (file E:\Program Files\Exchsrvr\MDBDATA\priv1.stm). The database will be unable to restore.

Type: Information

Source: ESE

Category: Logging/Recovery

Event ID: 222

Description:

Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Ending the backup of the file E:\Program Files\Exchsrvr\MDBDATA\priv1.stm. Not all data in the file has been read (read 32964608 bytes out of 69214208 bytes).

Type: Error

Source: NTBackup

Category: None

Event ID: 8012

Description:

The 'Microsoft Information Store' returned 'Error returned from an ESE function call (d). ' from a call to 'HrESEBackupRead' additional data '-'



CAUSE
This issue may occur if both the following conditions are true:
 * A third-party e-mail disclaimer program such as eXclaimer for Exchange from Direct Communications Software Limited is installed on the server or a third-party program, such as Sybari Antigen for Exchange 7.0, that includes an e-mail disclaimer component is installed on the server.
 * The e-mail disclaimer program is preventing the backup operation from completing successfully.



RESOLUTION
To resolve this issue, remove the third-party program from the server or turn off the e-mail disclaimer component of the program. For more information about how to do this, see the documentation that is included with the program or contact the vendor.



MORE INFORMATION
For information about how to contact your software vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbprb KB840013

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