Microsoft KB Archive/893104

= The Winlogon.exe system process quits without unloading the user profile when the screen saver starts on a Windows 2000 Terminal Server at the same time that you log off from a Terminal Services session =

Article ID: 893104

Article Last Modified on 7/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
Consider the following scenario. The screen saver starts on a Windows 2000 Terminal Server at the same time that you log off from a Terminal Services session. The Winlogon.exe system process then quits without unloading the user profile. Additionally, if you do not restart the computer for a while, the computer becomes unresponsive.



CAUSE
This problem occurs because the secure attention sequence (SAS) request for the screen saver is not ignored when the screen saver starts at the same time that you log off from a Terminal Services session. The Winlogon.exe system process does not then continue to log off, does not call the UnloadUserProfile function, and quits without unloading the user profile.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 17-Jun-2004 23:05  5.0.2195.6945     231,184  Gdi32.dll 17-Jun-2004 23:05  5.0.2195.6946     712,464  Kernel32.dll 24-Mar-2004 02:17  5.0.2195.6898      37,136  Mf3216.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 17-Jun-2004 23:05  5.0.2195.6928     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 07-Feb-2005 05:35  5.0.2195.7026   6,301,696  Sp3res.dll 29-Dec-2004 09:14  5.0.2195.7017     380,688  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 24-Dec-2004 17:23  5.0.2195.7013   1,633,616  Win32k.sys 15-Feb-2005 07:06  5.0.2195.7031     184,592  Winlogon.exe 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll 17-Jun-2004 23:05  5.0.2195.6946     712,464  Kernel32.dll 24-Dec-2004 17:23  5.0.2195.7013   1,633,616  Win32k.sys 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbpubtypekc kbhotfixserver kbqfe KB893104

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