Microsoft KB Archive/282829

= XCCC: How to Create a URL to Log On to OWA 5.5 =

PSS ID Number: 282829

Article Last Modified on 10/1/2003

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The information in this article applies to:


 * Microsoft Outlook Web Access 5.5 SP 1
 * Microsoft Outlook Web Access 5.5 SP 2
 * Microsoft Outlook Web Access 5.5 SP 3

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This article was previously published under Q282829



SYMPTOMS
You may not be able to log on to Microsoft Outlook Web Access (OWA) version 5.5 because of ambiguous names in the Global Address List. You may receive one of the following error messages:

Failed to get Inbox

-or-

OWA was unable to get to your Inbox



WORKAROUND
To work around this issue, you may have to use the user's first and last name, display name, or SMTP address to log on. For additional information about OWA 5.5 and ambiguous nameresolution, click the article number below to view the article in the Microsoft Knowledge Base:

189654 XWEB: &quot;Failed To Get Inbox&quot; Error May Occur If Name Is Ambiguous

You can also use another method to work around this issue and log on to OWA 5.5. You can use this method if the methods that are described in the Microsoft Knowledge Base article Q189654 are not acceptable, or if you want to bypass the Logon.asp page.

After you indicate your mailbox name and provide credentials, Cdo.dll and Cdohtml.dll create dynamic URLs for the browser client to access Exchange information. These URLs are created only while a browser session is open with OWA and are cleared after you close the browser session.

You can create a browser shortcut that contains the URL to a specific user's mailbox to effectively bypass the Logon.asp page and go directly to the user's Inbox.

For the URL to function correctly, make sure that the name that you use to log on to OWA works correctly. If you are using this method because of ambiguous name resolution issues, this is very important.

To create a browser shortcut that contains the URL to a specific user's mailbox to bypass the Logon.asp page and go directly to the user's Inbox:  Log on to OWA using the alias name, the first and last name, the display name, or the SMTP address. After you find a logon name that works, continue to the next step. Otherwise, repeat the process until you find a name that works. After you log on to OWA and you are viewing the Inbox:  In Microsoft Internet Explorer, click Send on the File menu, and then click Shortcut to Desktop. -or-

 Create a URL shortcut to the current page with your browser.  Open the properties of the URL shortcut, click the Web Document tab, and then change the URL to (where server_name is the name of the Microsoft Internet Information Services IIS or OWA server in your environment, and name is the name in step 1):

http://server_name/exchange/LogonFrm.asp?isnewwindow=0&mailbox=name

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These steps create a shortcut that starts the browser and immediately prompts you for the credentials of the account that you specified in the URL. You can distribute this URL to the affected users. They can put the URL anywhere that they may need OWA.

Additional query words: ANR

Keywords: kberrmsg kbprb KB282829

Technology: kbOutlookSearch kbOWA550 kbOWA550SP1 kbOWA550SP2 kbOWA550SP3

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