Microsoft KB Archive/67804

Word 5.5: Setup Hangs with Vega EGA BIOS Version 1.04

PSS ID Number: Q67804 Article last modified on 11-02-1994

5.50

MS-DOS

= SUMMARY =

The Microsoft Word version 5.5 Setup program may hang immediately at startup on computers with a Vega enhanced graphics adapter (EGA) video adapter card with video basic input/output system (BIOS) version 1.04 or earlier.

There are two types of Vega EGA video adapter cards. You can identify the card type and EGA read only memory (ROM) version by the number that appears on the ROM chip:

435-0002-XX = older EGA (called shortslot) cards 435-0005-XX = newer EGA (called deluxe) cards

The XX in the example above refers to the ROM version. For example, 435-0005-08 refers to a Vega EGA deluxe video card with ROM version 1.08. The current ROM version for both of the above cards is version 1.08. Version 1.08 was released in December 1990.

Vega EGA ROM versions 1.04 and earlier are not guaranteed to function properly with Microsoft Word. If you have a ROM version earlier than 1.04 and Microsoft Word 5.5, you should contact Headland Technology, Inc. at one of the following telephone numbers to receive a ROM upgrade:

 248-1850 (outside of California) 553-1850 (California residents)

Headland Technology provides this ROM at no charge if you provide proof of purchase and the card is not more than two years old. KBCategory: kbsetup kbhw KBSubcategory:

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================================================================ Copyright Microsoft Corporation 1994.