Microsoft KB Archive/903154

= An access violation occurs and a program closes when you move the pointer over a file name in the Open, Save, or &quot;Save As&quot; dialog box on a Windows Server 2003-based computer =

Article ID: 903154

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems  Microsoft Windows Server 2003, Standard x64 Edition</li> Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

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SYMPTOMS
On a Microsoft Windows Server 2003-based computer that has Adobe Reader 7.0 installed, you move the pointer over a file name in the Open dialog box, in the Save dialog box, or in the Save As dialog box. After you do this, the program abruptly closes.

Note For more information about how to reproduce this problem, see the &quot;More Information&quot; section.

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CAUSE
This problem occurs because Windows tries to reference the pointer of the shell column provider without loading the shell column provider file (Pdfshell.dll).

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x64-based versions
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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Steps to reproduce this problem

 * 1) In Notepad, click File, and then click Open, Save, or Save As.
 * 2) Click Desktop.
 * 3) Move the pointer over a file name. When the ToolTip appears, click Cancel to close the dialog box.
 * 4) Click File, and then click Open, Save, or Save As.
 * 5) Move the pointer over the same file name that you moved the mouse pointer over in step 4.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

909486 A program closes when you move the mouse pointer over the program file in the Open, Save, or Save As dialog box on a Windows XP Service Pack 2-based computer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: AV Win2003 ToolTips

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB903154

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