Microsoft KB Archive/317445

= Monitor.exe 2.0.0.1 May Cause an Error Message in Windows XP =

Article ID: 317445

Article Last Modified on 8/21/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q317445



SYMPTOMS
If you install certain Internet signup programs, Windows may become unusable. For example, nothing may happen when you click the Start button, or icons on the desktop may disappear. You may also receive the following error message:

Monitor.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is listed:

App Name    App Version  Module Name   Module Version  Offset

Monitor.exe 2.0.0.1      Kernel32.dll  5.1.2600.0      00016341



CAUSE
EncompassMonitor, a component that is included with the Internet signup program, is not compatible with Windows XP.



RESOLUTION
To resolve this issue, download the Windows XP Application Compatibility Update from the Microsoft Windows Update Web site at:

http://windowsupdate.microsoft.com



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbprod2web KB317445

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