Microsoft KB Archive/922154

= Error message when you try to run the Groove Audio Tuning Wizard: &quot;The Audio Tuner cannot access your speaker volume control&quot; =

Article ID: 922154

Article Last Modified on 12/3/2007

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APPLIES TO


 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
The Hold-to-Talk button is disabled in Groove Chat. If you try to run the Groove Audio Tuning Wizard, you receive the following error message:

The Audio Tuner cannot access your speaker volume control. Verify that your sound card is properly installed and configured.



CAUSE
The problem occurs if one of the following conditions is true:
 * You are using Groove in Windows XP or an earlier version of Windows and the TrueSpeech feature is not working correctly on the computer.
 * You are running a workspace created with Groove Virtual Office 3.1 or an earlier version of Groove in Windows Vista. Windows Vista does not support TrueSpeech.

Groove Virtual Office 3.1 and earlier versions of Groove require the TrueSpeech audio codec for audio support. Microsoft Office Groove 2007 uses TrueSpeech in Windows XP and the Microsoft GSM 6.10 codec in Windows Vista. If the appropriate codec is not available, Groove cannot use audio. Since the first audio operation that Groove tries to do is to read settings, the error refers to the volume control.



In Windows Vista
To use Groove audio features in Windows Vista, upgrade to Microsoft Office Groove 2007, and then migrate your workspace data to a Groove 2007 workspace. The codec dependency is built in to the workspace template. Therefore, if you have a workspace that you created by using an earlier version of Groove, this problem can still occur in that workspace even after you upgrade to Groove 2007.

For more information about migrating workspace data, click the following article number to view the article in the Microsoft Knowledge Base:

915573 How to migrate data from an older Groove workspace to a new workspace

In Windows XP or an earlier version of Windows
To determine whether TrueSpeech is working correctly on a computer that is running Microsoft Windows XP or an earlier version of Microsoft Windows, follow these steps:
 * 1) Click Start, click Run, type sndrec32, and then click OK.
 * 2) Create a test recording of your voice.
 * 3) On the File menu, click Properties, and then click Convert Now. Select the option to convert your recording to the DSP Group TrueSpeech format. Leave the Attributes set to their default values.
 * 4) Try to play the file.

If you do not have the option to convert the file to the TrueSpeech format, or if you cannot play the file, TrueSpeech either has to be enabled or restored.
 * To restore DSP Group TrueSpeech on a computer that is running Microsoft Windows XP, follow these steps:
 * In Control Panel, double-click Sounds and Audio Devices, click the Hardware tab, click Audio Codecs, and then click Properties.
 * In the Audio Codecs Properties window, click the Properties tab, click DSP Group TrueSpeech(TM) Audio CODEC, and then click Properties.
 * If DSP TrueSpeech is disabled, enable it. To do this, click Use this audio codec, and then click OK. Restart the computer. Then, follow the steps at the start of the &quot;Resolution&quot; section to determine whether TrueSpeech is working correctly. If DSP TrueSpeech is already enabled, click Remove, restart the computer, and then go to step 7.
 * In Control Panel, double-click Add Hardware.
 * The wizard will not find any new hardware. When you are prompted, click Yes, I have already connected the hardware, and then click Next.
 * Click Add a new hardware device in the list of installed hardware, and then click Next.
 * Click Install the hardware that I manually select from a list (Advanced), and then click Next.
 * Click Sound, Video and Game Controllers, and then click Next.
 * Click Standard System Devices and Audio Codecs, click Next, and then follow any additional instructions. If TrueSpeech is not found, use the Have Disk option, and then point to the Windows System32 directory.
 * Restart the computer. Then, follow the steps at the start of the &quot;Resolution&quot; section to determine whether TrueSpeech is working correctly.
 * To restore DSP Group TrueSpeech on a computer that is running Microsoft Windows 2000, follow these steps:
 * In Control Panel, double-click Sounds and Multimedia, click the Hardware tab, click Audio Codecs, and then click Properties.
 * If DSP TrueSpeech is an option, go to step 6. If DSP TrueSpeech is not an option, go to step 3 to add the default Windows codecs.
 * In Control Panel, double-click Add/Remove Programs, and then click the Windows Setup tab.
 * Click Sounds and Multimedia, and then click Details.
 * Click Audio Compression and Video Compression, and then click OK two times.
 * Click DSP TrueSpeech, and then click Properties.
 * If DSP TrueSpeech is disabled, enable it, and then restart the computer. Then, follow the steps at the start of the &quot;Resolution&quot; section to determine whether TrueSpeech is working correctly.
 * If DSP TrueSpeech is enabled, click Remove, restart the computer, and then go to step 7.
 * In Control Panel, double-click Add New Hardware, and then click Add/Troubleshoot a Device.
 * Click Add a New Device, and then click Next.
 * Click Select New Device From a List, and then click Next.
 * Click Sound, Video and Game Controllers, and then click Next.
 * Click Standard System Devices and Audio Codecs. Click Next, and then follow any additional instructions. If TrueSpeech is not found, use the Have Disk option, and then point to the Windows System32 directory.
 * Restart the computer. Then, follow the steps at the start of the &quot;Resolution&quot; section to determine whether TrueSpeech is working correctly.
 * To restore DSP Group TrueSpeech on a computer that is running Microsoft Windows 98, follow these steps:
 * In Control Panel, double-click Multimedia, click the Devices tab, and then click Audio Compression.
 * If DSP TrueSpeech is an option, go to step 6. If DSP TrueSpeech is not an option, go to step 3.
 * In Control Panel, double-click Add or Remove Programs, and then click the Windows Setup tab.
 * Click Multimedia, and then click Details.
 * Click Audio Compression and Video Compression, and then click OK two times.
 * Click DSP TrueSpeech, and then click Properties.
 * If DSP TrueSpeech is disabled, enable it, and then restart the computer. Then, follow the steps at the start of the &quot;Resolution&quot; section to determine whether TrueSpeech is working correctly.
 * If DSP TrueSpeech is enabled, click Remove, restart the computer, and then go to step 7.
 * In Control Panel, double-click Add New Hardware, and then click Select From a List.
 * Click Sound, Video and Game Controllers in the list, and then click DSP and TrueSpeech. If this option is not available, use the Have Disk option, and then point to the Windows system32 directory.
 * Restart the computer. Then, follow the steps at the start of the &quot;Resolution&quot; section to determine whether TrueSpeech is working correctly.

Additional query words: TCN-00333 Groove2007

Keywords: kbtshoot kbprb kbexpertiseinter KB922154

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