Microsoft KB Archive/835437

= You may receive an &quot;Access violation c0000005&quot; error message and event ID 7031 and 7011 messages on an Exchange 2000 computer =

Article ID: 835437

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When a Microsoft Exchange 2000 Server computer processes a message, you may receive the following access violation error message:

Access violation: code c0000005

Additionally, the following event ID messages may be logged in the application event log: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date: 1/14/2004

Time: 2:03:36 PM

User: N/A

Computer:

Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7011

Date: 1/14/2004

Time: 2:02:37 PM

User: N/A

Computer:

Description: Timeout (30000 milliseconds) waiting for a transaction response from the MSExchangeIS service.



RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Component: Store

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  24-Feb-2004  20:49  6.0.6568.0      3,919,872  Cdoex.dll 17-Feb-2004 01:08                     12,720  Ctrl_calendarview20.htc 17-Feb-2004 01:08                     91,631  Ctrl_calendarview20.js   24-Feb-2004  20:40  6.0.6568.0        856,064  Davex.dll 24-Feb-2004 20:40  6.0.6568.0         53,248  Davexpc.dll 24-Feb-2004 20:35  6.0.6568.0        131,072  Drviis.dll 24-Feb-2004 20:36  6.0.6568.0        577,536  Dsaccess.dll 24-Feb-2004 19:46  6.0.6568.0        184,320  Dscmsg.dll 24-Feb-2004 19:48  6.0.6568.0        962,560  Emsmdb32.dll 24-Feb-2004 20:39  6.0.6568.0      2,179,072  Ese.dll 24-Feb-2004 20:39  6.0.6568.0         40,960  Eseperf.dll 17-Feb-2004 01:13                      6,991  Eseperf.hxx 24-Feb-2004 20:39                    391,634  Eseperf.ini 24-Feb-2004 20:49  6.0.6568.0      3,579,904  Excdo.dll 24-Feb-2004 20:35  6.0.6568.0         94,208  Eximap4.dll 24-Feb-2004 20:36  6.0.6568.0        262,144  Exmime.dll 24-Feb-2004 19:21  6.0.6568.0        176,128  Exnntp.dll 24-Feb-2004 20:40  6.0.6568.0        143,360  Exodbesh.dll 24-Feb-2004 20:40  6.0.6568.0         57,344  Exodbpc.dll 24-Feb-2004 20:40  6.0.6568.0        200,704  Exodbprx.dll 24-Feb-2004 20:40  6.0.6568.0      2,179,072  Exoledb.dll 24-Feb-2004 20:33  6.0.6568.0         81,920  Exosal.dll 24-Feb-2004 20:36  6.0.6568.0         32,768  Expop3.dll 24-Feb-2004 20:36  6.0.6568.0         32,768  Exproto.dll 24-Feb-2004 20:40  6.0.6568.0        307,200  Exprox.dll 24-Feb-2004 19:48  6.0.6568.0        143,360  Exschema.exe 24-Feb-2004 20:41  6.0.6568.0        331,776  Exsmtp.dll 24-Feb-2004 19:50  6.0.6568.0        675,840  Exwform.dll 24-Feb-2004 19:23  6.0.6568.0        180,224  Exwin32.dll 24-Feb-2004 19:49  6.0.6568.0         40,960  Febecfg.dll 24-Feb-2004 20:35  6.0.6568.0         32,768  Iisif.dll 24-Feb-2004 20:37  6.0.6568.0        135,168  Iisproto.dll 24-Feb-2004 20:37  6.0.6568.0         61,440  Imap4be.dll 24-Feb-2004 19:52  6.0.6568.0        319,488  Imap4evt.dll 24-Feb-2004 19:50  6.0.6568.0        126,976  Imap4fe.dll 24-Feb-2004 20:35  6.0.6568.0        126,976  Imap4svc.dll 24-Feb-2004 20:37  6.0.6568.0         40,960  Jcb.dll 24-Feb-2004 19:22  6.0.6568.0         49,152  Mdbevent.dll 24-Feb-2004 19:42  6.0.6568.0      2,289,664  Mdbmsg.dll 24-Feb-2004 19:24  6.0.6568.0         32,768  Mdbrole.dll 24-Feb-2004 19:48  6.0.6568.0        909,312  Mdbsz.dll 24-Feb-2004 20:37  6.0.6568.0         24,576  Mdbtask.dll 24-Feb-2004 19:21  6.0.6568.0        151,552  Nntpex.dll 24-Feb-2004 20:32  6.0.6568.0         94,208  Peexch50.dll 24-Feb-2004 20:33  6.0.6568.0        413,696  Phatcat.dll 24-Feb-2004 20:35  6.0.6568.0         36,864  Pop3be.dll 24-Feb-2004 19:52  6.0.6568.0        303,104  Pop3evt.dll 24-Feb-2004 19:51  6.0.6568.0         24,576  Pop3fe.dll 24-Feb-2004 20:33  6.0.6568.0         73,728  Pop3svc.dll 24-Feb-2004 19:52  6.0.6568.0        163,840  Protomsg.dll 24-Feb-2004 20:37  6.0.6568.0        532,480  Reapi.dll 24-Feb-2004 20:35  6.0.6568.0      4,673,536  Store.exe 24-Feb-2004 19:50  6.0.6568.0      3,735,552  Wmtemplates.dll NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kberrmsg kbqfe kbfix kbexchange2000presp4fix kbbug KB835437

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