Microsoft KB Archive/823830

= Your Windows XP computer stops responding after you log on =

Article ID: 823830

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
A computer that is running Microsoft Windows XP may stop responding when the &quot;Applying local settings&quot; message appears after you log on. When this problem occurs, you may experience any one of the following symptoms:  An error that references Svchost.exe may be logged in the Dr. Watson log file.  You may receive the following event message in the event viewer when you use the net use command: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000

Description: The messenger service failed to start due to the following error: The pipe state is invalid.  You cannot use the net use command to map a network drive after you start the computer. However, you can access remote shares through a UNC path.



CAUSE
This problem occurs when the Srvsvc.dll file generates an access violation error. This error stops the Svchost.exe process that loads services such as Workstation and Server. As a result, Winlogon.exe and other processes stop responding.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size    File name -  08-Jul-2003  00:39  5.1.2600.1243  77,824  Srvsvc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB823830

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