Microsoft KB Archive/305911

= IBM Computer Hangs After Restart When You Try to Boot from CD-20X Portable CD-ROM Drive =

Article ID: 305911

Article Last Modified on 10/18/2001

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q305911



SYMPTOMS
When you try to start an IBM computer by using a boot disc that is inserted in a CD/20X portable CD-ROM drive and you perform a text mode setup procedure, the computer stops responding (hangs) after you restart the computer. This behavior happens on IBM TP240, 240X, and 240Z computers.



CAUSE
This behavior occurs because the IBM driver for the portable CD-ROM drive does not work with Windows XP.



RESOLUTION
To resolve this behavior, contact IBM Technical Support for a possible resolution to this problem.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbsetup kbprb kb3rdparty kbpending KB305911

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