Microsoft KB Archive/296847

= A Windows 2000-Based Computer or Server Is Unable to Print on a Windows NT 4.0-Based Domain =

Article ID: 296847

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q296847





SYMPTOMS
On either a Windows 2000 Professional-based computer or a Windows 2000 Server-based server that is a member of a Windows NT 4.0-based domain, when you attempt to print, you may receive the following error message:

An error occurred during this operation.

You cannot print. Yet, if you log on to either Windows NT 4.0 Workstation or Windows NT 4.0 Server, you can print.



CAUSE
This problem can occur because the Windows NT 4.0 domain policy is set to &quot;Remove Folders from Settings&quot; on the Start menu.



RESOLUTION
To resolve this problem, remove the &quot;Remove Folders from Settings&quot; policy setting and you can print.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

267938 Web Folders Unavailable When You Use the 'Disable Programs on Settings Menu' Policy



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: ntconfig pol print policy

Keywords: kbbug kbprint KB296847

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