Microsoft KB Archive/238473

= OL2000: (IMO) Error Message: "PCL XL Error" Printed When Printing a Fax =

Article ID: 238473

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q238473



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
After viewing a fax using the Quick View program, when you try to print to a HP 4000 laser printer, a single page may print containing the following error message:

PCL XL error

Subsystem: IMAGE

Error: MissingData

Operator: Endimage

Position: 76

The contents of the fax do not print.



WORKAROUND
If the Windows Printing Troubleshooter is unsuccessful in fixing this problem, add a printer and install a HP LaserJet 4 printer driver on the same port as your HP 4000 printer. When printing faxes, use the HP LaserJet 4 printer driver instead of the HP 4000. Other older laser jet printer drivers may also work.

Additional query words: OL2K HP 4000 PCL XL error

Keywords: kbprb KB238473

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