Microsoft KB Archive/306064

= OLEXP: Starting Outlook Express Generates a &quot;Dr. Watson&quot; Error Message About an Access Violation =

Article ID: 306064

Article Last Modified on 10/2/2002

-

APPLIES TO


 * Microsoft Outlook Express 5.01 Service Pack 2

-



This article was previously published under Q306064



For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you try to start Outlook Express, you may receive the following &quot;Dr. Watson&quot; error message:

Msimn.exe Exception: access violation (0xc0000005), Address 0x35c6211f



CAUSE
This behavior can occur if the Windows address book (.wab) file is damaged.



RESOLUTION
NOTE: The following resolution does not apply to a Windows address book that is shared with Outlook 98.

To resolve this error message, rename the address book, and then import data into a newly created address book:
 * 1) Quit any programs that are running.
 * 2) Click Start, point to Search, and then click For Files or Folders.
 * 3) In the Search for files or folders named box, type *.wab, and then click Search Now.
 * 4) Right-click the .wab file that is found, and then click Rename.
 * 5) Type old.wab, and then press ENTER.
 * 6) Click Start, and then click Run.
 * 7) Type WAB.exe, and then click OK.
 * 8) On the File menu, point to Import, and then click Address Book (WAB).
 * 9) Browse to the drive and folder where the renamed address book is stored, click the address book, and then click Open.

Keywords: kberrmsg kbprb KB306064

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.