Microsoft KB Archive/124760

{|
 * width="100%"|

Office Setup Hangs After Type of Installation Is Selected

 * }

Q124760

-

The information in this article applies to:


 * Microsoft Office for Windows, versions 4.2, 4.3
 * Microsoft PowerPoint for Windows, version 4.0
 * Microsoft Word for Windows, version 6.0
 * Microsoft Excel for Windows, version 5.0

-

SUMMARY
Microsoft Office Setup may stop responding (hang) after you choose the type of installation, that is, Typical, Complete/Custom, or Laptop/Minimum.

CAUSE
This problem may occur if any of the following conditions are true:


 * You are using a third-party shell or menu program to start Windows.
 * You are using a third-party shell in Windows.
 * You have less than 512 bytes environment space.

WORKAROUND
Method 1:

"If you start windows from a third-party shell, you may need remark out the command that starts the menu program from your AUTOEXEC.BAT file by typing REM at the beginning of that line." Method 2:

If you are using a third-party shell, edit the SYSTEM.INI file and change the Shell= line to read the following:

"Shell=progman.exe" To increase environment space, add or edit the following line in the CONFIG.SYS file to read the following

"Shell=c:\ \command.com c:\ /p /e:512" where is the directory where MS-DOS is installed, and "/e:512" may be increased to "/e:1024." Additional query words: lock

Keywords :

Issue type :

Technology :