Microsoft KB Archive/920343

= The total amount of an invoice is incorrect in Microsoft Dynamics CRM 3.0 when you post the invoice in Microsoft Dynamics GP =

Article ID: 920343

Article Last Modified on 3/27/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM Connector for Microsoft Dynamics GP, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario:
 * You create an order in Microsoft Dynamics CRM 3.0, and then you submit the order to Microsoft Dynamics GP. Or, you create an order in Microsoft Dynamics GP.
 * You transfer the order to an invoice in Microsoft Dynamics GP.
 * Then, you post the invoice.
 * After you post the invoice, the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP creates an invoice in Microsoft Dynamics CRM 3.0.

In this scenario, the total amount of the invoice is incorrect in Microsoft Dynamics CRM. When this problem occurs, the total amount of the invoice is a null value.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.

Prerequisites
You must have the rerelease version of the Microsoft Dynamics CRM Connector to install this hotfix. This hotfix does not work with the original version of the Microsoft Dynamics CRM Connector. For more information about the rerelease version of the Microsoft Dynamics CRM Connector, see the &quot;References&quot; section later in this article.

Restart requirement
If you are prompted, restart the computer after you install this hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB920343$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
This hotfix corrects the problem for new invoices. However, it does not update the total amount on the invoices that you posted before you installed this hotfix. There is no method to update the total amount on invoices that you posted before you installed the hotfix. If the total amount of the invoice in Microsoft Dynamics CRM 3.0 is a null value, you have to use one of the following methods to receive the correct total amount.

Method 1
Calculate the total amount by using every line item amount in Microsoft Dynamics CRM 3.0.

Method 2
Check the total amount in Microsoft Dynamics GP.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

