Microsoft KB Archive/293002

= Error message when attempting to move a message to the Hotmail root =

Article ID: 293002

Article Last Modified on 5/26/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q293002



SYMPTOMS
You add a Hotmail account to your folder list in Microsoft Outlook. Then, you try to move an item to the Hotmail root folder. When you do this, you receive one of the following error messages, depending on the version of Outlook that you are running.

Microsoft Outlook 2002
&quot;Unknown Error&quot;

&quot;Unable to move item&quot;

Microsoft Office Outlook 2007
Cannot move the items. The destination folder cannot contain messages/forms.



CAUSE
This problem occurs because messages are stored in folders under the root.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: kbnoOfficeAlertID

Keywords: kbbug kbpending kbui KB293002

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