Microsoft KB Archive/296974

= STOP 0xA Error Message Appears When You Use an ACPI Device Driver =

Article ID: 296974

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q296974



SYMPTOMS
When you install a device driver for a device that is supposed to be Advanced Configuration and Power Interface (ACPI) compliant, you may receive a STOP error message after a period of time.

For example, if you install a thermal monitor driver for your motherboard but the thermal monitor system device is not fully ACPI-compliant, you may receive a STOP 0x0000000A error message.



CAUSE
This problem can occur because the ACPI embedded controller driver (Acpiec.sys) can call the device driver multiple times. These calls can generate a STOP error message if the device itself is not fully ACPI-compliant.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

Keywords: kbbug kbfix KB296974

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