Microsoft KB Archive/165972

= Microsoft Knowledge Base =

Internet Explorer 3.02 Support.txt File
Last reviewed: July 10, 1997

Article ID: Q165972

The information in this article applies to:


 * Microsoft Internet Explorer version 3.02 for Windows 95
 * Microsoft Internet Explorer version 3.02 for Windows NT 4.0

SUMMARY
This article contains a copy of the information in the Support.txt file included with Microsoft Internet Explorer version 3.02 for Windows 95 and Windows NT 4.0. Setup copies this file to the folder in which you install Internet Explorer.

MORE INFORMATION
Microsoft Internet Explorer 3.02 README for Product Support March 1997 (c) Copyright Microsoft Corporation, 1997 This document provides complementary or late-breaking information to supplement the Microsoft Internet Explorer 3.02 and Internet Mail and News documentation.

How to Use This Document
To view Support.txt on screen in Notepad, maximize the Notepad window.

To print Support.txt, open it in Notepad or another word processor, and Use the Print command on the File menu.

CONTENTS

Microsoft Technnical Support Within the United States and Canada

Microsoft Technical Support Information Services Standard No-Charge Support Priority Support Text Telephone Microsoft Technical Support Worldwide

Microsoft Subsidiary Phone Number Listing Microsoft Technical Support Within the United States and Canada

In the event you have a technical question regarding Microsoft Internet Explorer 3.02 or Internet Mail and News, please refer to the support offerings below. Microsoft's support offerings range from no-cost and low- cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Please check the Technical Support section in online Help for detailed information.

Microsoft Technical Support services are subject to Microsoft's then- current prices, terms, and conditions, which are subject to change without notice.

Information Services Microsoft Technical Support Information Services provide you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low and no cost Information Services 24 hours a day, 365 days a year.

#|http://www.microsoft.com/support: Online support uses Microsoft's own cutting edge technology to help you access the most relevent information for your support questions. Diagnose and solve problems quickly and easily. Discuss issues and solutions with other Microsoft customers over the Internet. Or select technical articles, programming aids, or commonly asked questions from a variety of Microsoft's technical databases.


 * On the World Wide Web and MSN, go to #|http://www.microsoft.com/support/ * For FTP access, go to #|ftp://ftp.microsoft.com

Microsoft TechNet: CD-ROM-based Microsoft TechNet is the front-line resource for fast complete answers to technical questions on Microsoft desktop and systems products. For more information or to subscribe to Microsoft TechNet, call (800) 344-2121.

Microsoft Developer Network Library (MSDN): CD-ROM-based MSDN is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. For more information or to subscribe, call (800) 759-5474.

Microsoft Download Service (MSDL): Direct modem access to a variety of technical information is available on MSDL by dialing (425) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips: This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the following FastTips numbers:

Desktop applications:       (800) 936-4100 Development products:       (800) 936-4300 Desktop Systems products:   (800) 936-4200 Business Systems:           (800) 936-4400 Standard No-Charge Telephone Support

In the United States and Canada, Standard No-Charge support for Internet Explorer is available for 90 days after you make your first call to a Microsoft Support Engineer.

-In the United States, call (425) 635-7123 between 6:00 A.M and 6:00 P.M.

Pacific time. -In Canada, call (905) 568-4494 between 8:00 A.M and 8:00 P.M. Eastern

time. Both of these services are available Monday through Friday, excluding holidays.

Note: If your Microsoft product was pre-installed or distributed with your computer, or provided by an Internet service provider, the computer manufacturer or the Internet service provider is responsible for providing your product support. Microsoft's fee-based Priority Support and our Information Services are available regardless of how you obtained Internet Explorer.

Priority Support

Microsoft Technical Support offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, including holidays, in the U.S. In Canada, the hours are from 8:00 A.M to midnight, 7 days a week, excluding holidays.


 * In the United States, call (800) 936-5700 or (900) 555-2000; $35 (U.S.) per incident. * In Canada, call (800) 668-7975, at $45 (CDN) per incident. 800# charges will be billed to your VISA, MasterCard, or American Express card. 900# charges will appear on your telephone bill. (Not available in Canada.)

For more information about Priority support offerings, including annual contracts, call Microsoft Technical Support Sales and Information at (800) 936-3500.

Text Telephone Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (425) 635- 4948. In Canada, using a TT/TDD modem, dial (905) 568-9641.

Microsoft Technical Support Worldwide
The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. For additional subsidiary information, check the Product Support Services Worldwide section in online Help.

Area               Telephone Numbers Argentina          Microsoft de Argentina S.A.                    Technical Support: (54) (1) 314-0560

Australia          Microsoft Pty. Ltd.                   Technical Support: (61) (02) 870-2131

Austria            Microsoft Ges.m.b.H.                    Standard Support: Installation and Handling Windows: 0660-6510 General information about the Microsoft support in Central Europe: Fax: 0049/2622/167006

Belgium            Microsoft NV                    Technical Support: +32-2-513 32 74 (Dutch-speaking) +32-2-502 34 32 (English-speaking) +32-2-513 22 68 (French-speaking) Bolivia See Argentina

Brazil             Microsoft Informatica Ltda. Technical Support: (55) (11) 871-0090

Canada             Microsoft Canada Inc.                    Microsoft Support: Standard Technical Support Phone: 1 (905) 568-4494                           Priority Support Information: 1 (800) 668-7975                           Text Telephone (TT/TDD): 1 (905) 568-9641

Caribbean          Microsoft Caribbean, Inc.                    Technical Support: (214) 714-9100

Chile              Microsoft Chile S.A.                    Personal Operating Systems Phone: 56-2-330-6222

Colombia           Microsoft Colombia Technical Support: (571) 618 2255

Czech Republic     Microsoft s.r.o.                    Technical Support Phone: (+42) (2) 2451 0554 or 53 52 56 (Windows 95 only)

Denmark            Microsoft Denmark AS                    Technical Support:  (45) (44) 89 01 11

Dubai              Microsoft Middle East Phone: (971) 4 513 888

Ecuador            Corporation Microsoft del Ecuador S.A.                    Technical Support: (593) (2) 463-094 England See United Kingdom

Finland            Microsoft OY                    Product Support: (358) (90) 525 502 500 For Technical Support, please contact your local dealer.

France             Microsoft France Technical Support: (33) (1) 69-86-10-20 French Polynesia See France

Germany            Microsoft GmbH Standard Support: Installation and Handling Windows: 089-3176-1110 Windows 95: 089-3176-1115 General information about the Microsoft support in Central Europe: Fax: 02622/167006

Greece             Microsoft Phone: (30)(1) 6806-775

Hong Kong          Microsoft Hong Kong Ltd.                    Technical Support: (852) 2804-4222

Hungary            Microsoft Hungary Phone: (+36) (1) 267 4636 Iceland See Denmark

India              Microsoft India Phone: (01) (91) 646 0694, 646 0767, 646 0813

Indonesia          Indonesia - Jakarta Technical Support: Phone: (6221) 572-1060 Fax: (6221) 573-2077 Ireland See United Kingdom

Israel             Microsoft Israel Ltd.                    Phone: 972-3-613-0833

Italy              Microsoft SpA Technical Support: (39) (2) 7039-8351

Japan              Microsoft Company Ltd.                    Technical Support: (81)(424) 41-8700 Support Sales: 0120-37-0196

Korea              Microsoft CH                    Technical Support: (82)(2) 563-0054

Latin America      Microsoft Latin American Headquarters Technical Support: (214) 714-9100 Liechtenstein See Switzerland (German-speaking)

Luxembourg         Microsoft NV                    Technical Support: +32-2-513 32 74 (Dutch-speaking) +32+2-502 34 32 (English-speaking) +32+2-513 22 68 (French-speaking)

Malaysia           Microsoft (Malaysia) Sdn Bhd (60-3) 793-9595

Mexico             Microsoft Mexico, S.A. de C.V.                    Technical Support: Operating Systems: (52) (5) 325-0912

Netherlands        Microsoft BV                    Technical Support: 023-5677877 (Dutch-speaking) 023-5677853 (English-speaking)

New Zealand        Microsoft New Zealand Ltd.                    Technical Support: Phone: 64 (9) 357-5575 Northern Ireland See United Kingdom

Norway             Microsoft Norway AS                    Technical Support: (47) (22) 02 25 50 Papua New Guinea See Australia

Paraguay See Argentina

Peru See Latin America

Phillippines       Phone: (632) 811-0062 Technical Support: Phone: (632) 892-2295/2495

Poland             Microsoft Sp.z o.o.                    Technical Support: (+48) (2) 6216793, (+48) (71) 441357

Portugal           Microsoft, Lda. Technical Support: (351) 1 4409280, 81, 82, or 83

Republic of China  Microsoft Taiwan Corp.                    Technical Support: (886) (2) 508-9501 Republic of Ireland See United Kingdom

Russia             Microsoft A/O Fax: (+7) (502) 224 50 45 Scotland See United Kingdom

Singapore          Microsoft Singapore Pte Ltd.                    Technical Support: Phone: (65) 337-9946 Slovenia/Slovenija Microsoft d.o.o

Technical Support: +386 61 123 23 54, +386 64 331 020

Slovak Republic    Microsoft Slovakia s.r.o.                    Technical Support: (+42) (7) 312083

South Africa       Microsoft South Africa Technical Support (Toll Free): 0 802 11 11 04 (Toll): (2) 11 445 0100

Spain              Microsoft Iberica SRL Technical Support: (34) (1) 807-9960

Sweden             Microsoft AB                    Product Support: (46) (0) 8-752 09 29 Information about Technical Support: (46) (0) 8 752 09 29

Switzerland        Microsoft AG                    Phone: 01-839 61 11 Technical Support (French-speaking): 022-738 96 88                   General information about the Microsoft support in Central Europe: Fax: 0049-2622-167006

Thailand           Microsoft Thailand Ltd.                    Technical Support: Phone: (662) 632-0360, 61, 62, 63

Turkey             Microsoft Turkey (90) 212 2585998

United Kingdom     Microsoft Ltd. Product Support Services Telephone Support: Personal Operating Systems: (01734) 271000                   Advanced Systems Support: (01734) 270007

Microsoft Ltd.                   Phone: (01734) 271007

Uruguay            Technical Support: (598) (2) 77-4934

Venezuela          Corporation MS 90 de Venezuela S.A.                    Technical Support: (582) 265-4337 Wales See United Kingdom

Microsoft TechNet, Technical Information Network
Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows- and Macintosh-based applications. As a TechNet user you receive:


 * Twelve monthly compact discs containing the Microsoft Knowledge Base,

Microsoft operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information
 * Twelve monthly supplemental (drivers and patches) compact discs

containing the Microsoft Software Library
 * A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET) * WinCIM, a Windows-based application for accessing CompuServe * A 20 percent discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary, or call (510) 275-0826

Internet Service Providers Chosen from Connect to the Web Now!
If you connected to the Internet by using one of the Internet service providers (ISPs) available on Connect to the Web Now!, your Internet connection information was automatically entered into your computer. If you had trouble connecting, call the Internet service provider you chose.

MSN
You can contact MSN Member Support in any of three ways:

  Send e-mail to MSN Member Support from the following Web page: http://memberservices.msn.com/answers/support/support.htm  Dial 888-MSN-TIPS for FastTips on MSN issues. Call the customer or technical service phone number below that is nearest you.

CUSTOMER SERVICE

For questions about billing, password resets, and access numbers:

Australia 02 9934 9000 Canada (English - password reset) 800-471-1370 Canada (English - other) 813-557-0613 Canada (French) 813-557-0713 Canada TDD (English) 813-576-6901 France 01 43 62 3450 Germany 0180 525 7536 Ireland 0800 709 904 Japan 044 965 0196 Switzerland (French) 0800 55 47 19 Switzerland (German) 0800 55 47 18 United Kingdom 0345 000 111 United States (password reset) 800-471-1370 United States (other) 813-557-0613 United States TDD 813-576-6901

If the country you are calling from is not listed, you can call the following numbers for English-language assistance:

North and South America 813-557-0613 All Other Countries 44 181 247 9042

TECHNICAL SERVICE

For help with connection issues or error messages:

Australia 02 9934 9000 Canada (English) 425-635-7019 Canada (French) 425-635-7020 Canada TDD (English) 425-635-4948 France 01 69 86 4747 Germany 0180 525 7536 Ireland 0800 709 904 Japan 044 965 0196 Switzerland (French) 0800 55 47 19 Switzerland (German) 0800 55 47 18 United Kingdom 0345 000 111 United States 425-635-7019 United States TDD 425-635-4948

If the country you are calling from is not listed, you can call one of the following numbers for English-language assistance:

North and South America 425-635-7019 All Other Countries 44 181 247 9042