Microsoft KB Archive/105754

Viewer Err Msg: The Printer Is Not Responding. Check the… PSS ID Number: Q105754 Article last modified on 10-28-1993 PSS database name: MMTitles

WINDOWS

= SYMPTOMS =

The first time you choose Print Topic from the File menu in a Viewer 1.0-based application, the print job will fail. The following error message appears:

The printer is not responding. Check the printer settings.

Microsoft has confirmed this to be a problem in Viewer version 1.0a.358. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= RESOLUTION =

When you choose Print Topic again, the topic prints correctly. All subsequent print jobs should also print correctly during the current instance of Viewer 1.0.

NOTE: This error occurs each time you launch Viewer 1.0-based application.

= MORE INFORMATION =

If the error continues to occur, it may be caused by insufficient memory or conflicting terminate-and-stay-resident (TSR) applications with either the printer driver or the printing process.

To eliminate this problem, restart your system without any TSRs, unnecessary utilities, or drivers, and try to print again.

NOTE: Viewer 2.0 applications may also display these symptoms if you are running conflicting TSRs or are low on memory.

Additional reference words: 1.00 multimedia multi media multi-media winmm

Copyright Microsoft Corporation 1993.