Microsoft KB Archive/178721

= Exchange Client Cannot Resolve Hidden Recipient =

Article ID: 178721

Article Last Modified on 10/28/2006

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APPLIES TO

 Microsoft Exchange Client 5.0 Microsoft Exchange Client 5.5 Microsoft Exchange Client 4.0 Microsoft Exchange Client 5.0 Microsoft Outlook, Exchange Server Edition Microsoft Outlook 97 Service Pack 1, when used with:  Microsoft Windows 98 Standard Edition

 Microsoft Windows 95</li></ul>

 Microsoft Windows NT 4.0</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul>

 Microsoft Windows NT 4.0</li></ul> </li> Microsoft Outlook 97 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul>

 <li>Microsoft Windows NT 4.0</li></ul> </li> <li>Microsoft Outlook 98 Standard Edition</li> <li>Microsoft Outlook 2000 Standard Edition</li> <li>Microsoft Outlook 2002 Standard Edition</li></ul>

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This article was previously published under Q178721

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SYMPTOMS
When you attempt to open a new profile, you may receive a Check Name dialog box with the following error message:

The name could not be resolved. The name could not be matched to a name

in the address list.

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CAUSE
The mailbox alias or name attempting to be resolved has been hidden from the Exchange Server Address Book.

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WORKAROUND
Open the Exchange Administrator program and temporarily unhide the recipient from the Address Book by following these steps:


 * 1) From the View menu, select Hidden Recipients.
 * 2) Double click the Recipients container and highlight the mailbox desired.
 * 3) Double click to view the properties of the mailbox.
 * 4) Select the Advanced tab and uncheck the "Hide from Address Book" option.
 * 5) The name can be resolved at this point. Once this is completed, you can hide the name from the Address Book again if needed.

Keywords: kbprb KB178721

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