Microsoft KB Archive/111738

= Using Microsoft Mouse on Compaq Laptops/Docking Stations =

PSS ID Number: 111738

Article Last Modified on 10/29/2003

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The information in this article applies to:


 * Microsoft Mouse 2.0
 * Microsoft IntelliPoint software 1.0

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This article was previously published under Q111738



SYMPTOMS
When you try to use the serial/mouse port compatible Microsoft Mouse (also called the Round Mouse Port PS/2 and Serial Version, FCC ID #C3KACB1 or #C3KMCB1) with the serial-to-PS/2 mouse port adapter on the PS/2 mouse port of a Compaq laptop or docking station, the following error message is displayed:

Microsoft Mouse not found. Try another 9 or 25 pin serial port or check for interrupt conflicts. Type Mouse /F to check all ports.



CAUSE
This error is caused by a loss in signal strength through the serial-to- PS/2 mouse port adapter. Compaq has confirmed that this is a configuration problem with its laptop and docking station computers and is not limited to Microsoft mice.

For more information, contact Compaq Technical Support.



WORKAROUND
To use a Microsoft Mouse on the PS/2 mouse port of one these machines, you must use the Mouse Port Compatible Mouse rather than the Round Mouse Port PS/2 and Serial Version. Below are the FCC ID numbers of the Mouse Port Compatible Mouse.   C3KMMP1 C3KAMP1



MORE INFORMATION
The products included here are manufactured by Compaq, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: ps2 expansion combination intelli point

Keywords: kb3rdparty kbprb KB111738

Technology: kbIntelliPoint100 kbIntellipointSearch kbMouse200 kbMouseSearch kbMSHardwareSearch

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