Microsoft KB Archive/833841

= The Microsoft Exchange Information Store service unexpectedly stops responding =

Article ID: 833841

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The Microsoft Exchange Information Store service (Store.exe) unexpectedly stops responding.



RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Component: WEB CLIENT\OTHER

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version     Size      File name

13-Jan-2004 12:40  6.0.6557.0  3,919,872 Cdoex.dll 15-Dec-2003 17:01                 12,720 Ctrl_calendarview20.htc 15-Dec-2003 17:01                 91,631 Ctrl_calendarview20.js 13-Jan-2004  12:34  6.0.6557.0    856,064 Davex.dll 13-Jan-2004 12:34  6.0.6557.0     53,248 Davexpc.dll 13-Jan-2004 12:30  6.0.6557.0    131,072 Drviis.dll 13-Jan-2004 12:31  6.0.6557.0    577,536 Dsaccess.dll 12-Jan-2004 19:55  6.0.6557.0    184,320 Dscmsg.dll 12-Jan-2004 19:55  6.0.6557.0    962,560 Emsmdb32.dll 13-Jan-2004 12:34  6.0.6557.0  2,179,072 Ese.dll 13-Jan-2004 12:34  6.0.6557.0     40,960 Eseperf.dll 15-Dec-2003 17:06                  6,991 Eseperf.hxx 13-Jan-2004 12:34                391,634 Eseperf.ini 13-Jan-2004 12:40  6.0.6557.0  3,575,808 Excdo.dll 13-Jan-2004 12:30  6.0.6557.0     90,112 Eximap4.dll 13-Jan-2004 12:31  6.0.6557.0    262,144 Exmime.dll 12-Jan-2004 19:34  6.0.6557.0    176,128 Exnntp.dll 13-Jan-2004 12:34  6.0.6557.0    143,360 Exodbesh.dll 13-Jan-2004 12:34  6.0.6557.0     57,344 Exodbpc.dll 13-Jan-2004 12:34  6.0.6557.0    200,704 Exodbprx.dll 13-Jan-2004 12:34  6.0.6557.0  2,179,072 Exoledb.dll 13-Jan-2004 12:29  6.0.6557.0     81,920 Exosal.dll 13-Jan-2004 12:30  6.0.6557.0     32,768 Expop3.dll 13-Jan-2004 12:31  6.0.6557.0     32,768 Exproto.dll 13-Jan-2004 12:34  6.0.6557.0    307,200 Exprox.dll 12-Jan-2004 19:58  6.0.6557.0    143,360 Exschema.exe 13-Jan-2004 12:33  6.0.6557.0    331,776 Exsmtp.dll 12-Jan-2004 20:00  6.0.6557.0    675,840 Exwform.dll 12-Jan-2004 19:35  6.0.6557.0    180,224 Exwin32.dll 12-Jan-2004 19:58  6.0.6557.0     40,960 Febecfg.dll 13-Jan-2004 12:30  6.0.6557.0     32,768 Iisif.dll 13-Jan-2004 12:31  6.0.6557.0    135,168 Iisproto.dll 13-Jan-2004 12:31  6.0.6557.0     61,440 Imap4be.dll 12-Jan-2004 20:01  6.0.6557.0    319,488 Imap4evt.dll 12-Jan-2004 19:59  6.0.6557.0    126,976 Imap4fe.dll 13-Jan-2004 12:30  6.0.6557.0    126,976 Imap4svc.dll 13-Jan-2004 12:31  6.0.6557.0     40,960 Jcb.dll 12-Jan-2004 19:35  6.0.6557.0     49,152 Mdbevent.dll 12-Jan-2004 19:52  6.0.6557.0  2,289,664 Mdbmsg.dll 12-Jan-2004 19:36  6.0.6557.0     32,768 Mdbrole.dll 12-Jan-2004 19:55  6.0.6557.0    909,312 Mdbsz.dll 13-Jan-2004 12:31  6.0.6557.0     24,576 Mdbtask.dll 12-Jan-2004 19:34  6.0.6557.0    151,552 Nntpex.dll 13-Jan-2004 12:29  6.0.6557.0     94,208 Peexch50.dll 13-Jan-2004 12:29  6.0.6557.0    413,696 Phatcat.dll 13-Jan-2004 12:30  6.0.6557.0     36,864 Pop3be.dll 12-Jan-2004 20:01  6.0.6557.0    303,104 Pop3evt.dll 12-Jan-2004 20:00  6.0.6557.0     24,576 Pop3fe.dll 13-Jan-2004 12:29  6.0.6557.0     73,728 Pop3svc.dll 12-Jan-2004 20:01  6.0.6557.0    163,840 Protomsg.dll 13-Jan-2004 12:31  6.0.6557.0    532,480 Reapi.dll 13-Jan-2004 12:33  6.0.6557.0    311,296 Resvc.dll 13-Jan-2004 12:30  6.0.6557.0  4,669,440 Store.exe 12-Jan-2004 20:00  6.0.6557.0  3,735,552 Wmtemplates.dll

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Stack output
When this problem occurs, the Microsoft Customer Connection and Satisfaction Tools or the Windows Error Reporting service may log a call stack that is similar to the following:

ChildEBP RetAddr 4175de14 61a1c74b EXOLEDB!ScCommonRedirect+0x1a5 4175dea8 61a032c5 EXOLEDB!ScRemoveFromCalendar+0x42e 4175deec 6196b343 EXOLEDB!ScProcessWebMailMessageGet+0x31f 4175df50 61963484 EXOLEDB!CGetRequest::ScDoWebMailMessageGet+0x11a 4175df54 61963aea EXOLEDB!CGetRequest::ScDoWebMailGet+0x66 4175df78 619637ad EXOLEDB!CGetRequest::ScExecute+0x22a 4175effc 6195dfb8 EXOLEDB!ScCmdGet+0x23 4175f01c 6195dbc0 EXOLEDB!ScDispatchRequest+0x20b 4175fed0 6195da9a EXOLEDB!CDavServer::ProcessItem+0x94 4175fee8 62f22036 EXOLEDB!CDavServer::HrEpoxyReqHandler+0x74 4175ff14 62f21de2 EPOXY!CEpoxyQ::DispatchRequest+0xbd 4175ff5c 62f2225f EPOXY!CEpoxyQ::IOCPNotification+0x125 4175ff6c 61bd1247 EPOXY!CEpoxyQ::Invoke+0x13 4175ffb4 77e66523 MDBTASK!MdbTaskPoolThread+0x22 4175ffec 00000000 KERNEL32!BaseThreadStart+0x52

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB833841

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