Microsoft KB Archive/875506

= The PIN dialog box may not be displayed when you use a smart card to log on to a Windows Server 2003 Terminal Services session =

Article ID: 875506

Article Last Modified on 11/4/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you use a smart card to log on to a Microsoft Windows Server 2003 Terminal Services session, the smart card personal identification number (PIN) dialog box may not be displayed. This problem occurs if the following Group Policy settings are configured on the destination computer:
 * Interactive logon: Message text for users attempting to log on
 * Interactive logon: Message title for users attempting to log on



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Standard Edition
  Date         Time   Version            Size  File name ---  16-Aug-2004  23:56  5.2.3790.199  1,192,448  Msgina.dll 05-Aug-2004 18:26  5.2.3790.197     59,392  Ws03res.dll 19-Jul-2004 06:32                      271  Branches.inf 16-Aug-2004 23:58                      375  Updatebr.inf 17-Aug-2004 00:00                    5,901  Update_rtmqfe.inf

Windows Server 2003, Enterprise Edition
  Date         Time   Version            Size  File name     Platform ---  16-Aug-2004  11:19  5.2.3790.199  1,419,264  Msgina.dll       IA-64 05-Aug-2004 05:57  5.2.3790.197     58,880  Ws03res.dll      IA-64 16-Aug-2004 11:26  5.2.3790.199  1,192,448  Wmsgina.dll        x86 05-Aug-2004 05:56  5.2.3790.197     59,392  Wws03res.dll       x86 18-Jul-2004 08:52                      271  Branches.inf 16-Aug-2004 11:30                      375  Updatebr.inf 16-Aug-2004 11:31                    6,391  Update_rtmqfe.inf

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP service pack 1 installed to apply this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, remove your smart card and then reinsert it into the smart card reader.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

