Microsoft KB Archive/329422

= A Windows 2000 Server-based computer may stop responding when you are running Exchange 2000 Server =

Article ID: 329422

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q329422





SYMPTOMS
When you are running Microsoft Exchange 2000 Server on a Microsoft Windows 2000 Server-based computer, the computer may stop responding and error messages that are similar to the following are logged in the application event log: Event Type: Error

Event Source: ESE

Event Category: (14)

Event ID: 623

User: N/A

Computer: Computer_Name

Description: Information Store (2032) be2d93b0-4278-40dc-8b7b-2fd374297c31: The version store for this instance (0) has reached its maximum size of 202Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

SessionId: 0x34257CA0

Session-context: 0x00000000

Session-context ThreadId: 0x00000E0C

For more information, click http://search.support.microsoft.com/search/?adv=1.



WORKAROUND
To work around this problem, restart the Information Store service (Store.exe).



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  19-Dec-2003  18:57  5.0.2195.6886      30,224  Mountmgr.sys 30-Jan-2004 22:18  5.0.2195.6896   1,699,776  Ntkrnlmp.exe 30-Jan-2004 22:18  5.0.2195.6896   1,699,200  Ntkrnlpa.exe 30-Jan-2004 22:18  5.0.2195.6896   1,720,000  Ntkrpamp.exe 30-Jan-2004 22:18  5.0.2195.6896   1,677,312  Ntoskrnl.exe 04-Feb-2004 22:04                      8,534  Kb329422.cat



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

