Microsoft KB Archive/314427

= OLEXP: &quot;Unable to Poll&quot; Message Appears in Outlook Express with Hotmail Account =

Article ID: 314427

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Outlook Express 6.0
 * Microsoft Outlook Express 6.0
 * Microsoft Outlook Express 6.0

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This article was previously published under Q314427



For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you perform a send and receive or set up a new Hotmail account in Outlook Express, you may receive the following error message:

Unable to poll for new messages on your HTTP server.

Account: 'Hotmail'

Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp'

Protocol: HTTPMail

Server Response: 'End tag 'D:response' does not match the start tag 'D:prop'.

Port: 0

Secure(SSL): No

Error Number: 0xC00CE56D



CAUSE
This behavior can occur because Internet Explorer manages cookies on a site-by-site basis.



RESOLUTION
To resolve this behavior, modify Internet Explorer's Privacy settings to include Hotmail.com in the list of domains that always allow cookies. Follow these steps:
 * 1) Click Start, point to Programs, and then click Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Privacy tab, and then click Edit.
 * 4) In the Address or Web site box, type www.hotmail.com, and then click Allow.
 * 5) Click OK.

Keywords: kbprb KB314427

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