Microsoft KB Archive/916568

= Error message when you use the Web client or the Deployment Manager in Microsoft Dynamics CRM, or when you install Microsoft Dynamics CRM: &quot;80048015&quot; =

Article ID: 916568

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



Problem 1
When you use the Web client or the Deployment Manager to add new users in Microsoft Dynamics CRM 3.0, you receive the following error message:

Application Error (80048015) SOAP Server Application Faulted.

Problem 2
When you install Microsoft Dynamics CRM 3.0, you receive the following error message:

Exception from HRESULT: 0x80048015



CAUSE
This problem occurs because Microsoft Dynamics CRM 3.0 does not support fully qualified domain names (FQDN). FQDNs contain a period (.). If you use a domain name that is an FQDN, the period causes the error message that is mentioned in the &quot;Symptoms&quot; section.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, follow these steps:  Click Start, click Run, type Regedit, and then click OK. Locate the following registry subkey:

 Right-click MSCRM, point to New, and then click DWORD Value to create a &quot;New Value #1&quot; value. Right-click New Value #1, and then click Rename. Rename the value VerifyDomainName . Double-click VerifyDomainName.</li> In the Value data box, enter 0 .</li> Click OK.</li> On the File menu, click Exit.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbmbsadministration kberrmsg kbmbsmigrate kbprb KB916568

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