Microsoft KB Archive/915947

= You cannot connect to a Windows Server 2003-based terminal server when the Remote Desktop Web Connection ActiveX control screen resolution is higher than 1600 by 1200 pixels on a client computer =

Article ID: 915947

Article Last Modified on 3/28/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

-



SYMPTOMS
Consider the following scenario:
 * You use the Remote Desktop Web Connection ActiveX control on a client computer to connect to a Microsoft Windows Server 2003-based server that has Terminal Server enabled.
 * You use a screen resolution that is higher than 1600 by 1200 pixels for the Remote Desktop Web Connection ActiveX control.

In this scenario, you cannot connect to the Windows Server 2003-based terminal server.

Note You can use a screen resolution that is higher than 1600 by 1200 pixels to connect to a Microsoft Windows 2000-based terminal server.



RESOLUTION
To resolve this problem, apply the following hotfix on the client computer.

Important You must first install the hotfix that is mentioned in Knowledge Base article 918679 on the terminal server before you install the hotfix on the client computer. For more information about the server-side fix, click the following article number to view the article in the Microsoft Knowledge Base:

918679 You cannot connect to a Windows Server 2003-based terminal server when the screen resolution for the Remote Desktop Web Connection ActiveX control is higher than 1600 by 1200 pixels

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
After you install the hotfix on the client computer, you may use screen resolutions that have up to 4096 by 2048 pixels with 32-bit color depth. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003sp2fix kbwinserv2003presp2fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB915947

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.