Microsoft KB Archive/923397

= FIX: A Host Integration Server 2004 APPC print session stops responding and logs Event 4098 in the Application log =

Article ID: 923397

Article Last Modified on 12/4/2007

-

APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition
 * Microsoft Host Integration Server 2004 Enterprise Edition

-





SYMPTOMS
An APPC print session in Microsoft Host Integration Server 2004 eventually stops responding. In addition, an error message that resembles the following is logged repeatedly in the Application log:

Event Type: Error

Event Source: PPV5250

Event ID: 4098

Description:

A virtual print call to the Win32 procedure CreateDC failed.

The return code was a 0.

The APPC print session may print regularly for several days before this problem occurs. The time that elapses before the print session stops responding varies depending on the number of print jobs that the APPC print session processes.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB923397

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.