Microsoft KB Archive/283173

= ACC97: Error Message: &quot;Microsoft Access Can't Open the Mail Session. Check Your Mail Application to Make Sure That It's Working Properly.&quot; =

Article ID: 283173

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Access 97 Standard Edition, when used with:
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q283173



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

Moderate: Requires basic macro, coding, and interoperability skills.



SYMPTOMS
When you use the Send command on the File menu, the SendObject method, or the SendObject action, you may receive the following error message:

Microsoft Access can't open the mail session. Check your mail application to make sure that it's working properly.



CAUSE
You may receive this error message when you install Microsoft Access 97 after you install Microsoft Office 2000 and then try to use Access to send an object through your e-mail program.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, delete the following registry key. To do so, follow these steps:  Start Registry Editor (Regedit.exe). Delete the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Common\MapiDLL





Steps to Reproduce the Behavior

 * 1) On a Windows 98-based computer, install Office 2000.
 * 2) Install Access 97.
 * 3) In Access 97, open the sample database Northwind.mdb.
 * 4) In the Database window, click the Employees table, and then click Send on the File menu.

Note that you receive the error message that is mentioned in &quot;Symptoms&quot; section of this article.

