Microsoft KB Archive/185843

Err Msg: Money Is Unable to Make a Dial-Up Connection…

PSS ID Number: Q185843 Article last modified on 06-29-1999

WINDOWS:7.0

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

If you are investigating offerings for your financial institution in the Online Setup place in the Online Financial Services area, you may receive the following error message:

Money is unable to make a dial-up connection to this server. A newer version of Dial-up Networking is required.

This occurs if you are making a direct modem connection, rather than an Internet connection, or you are making a modem connection directly to a Dial-Up Networking server at your financial institution.

= CAUSE =

This behavior can occur for any of the following reasons:


 * Password caching may be disabled on your computer.

NOTE: Disabling password caching is something that may be done in a corporate network situation and usually does not apply to a home user unless you have manually edited the registry.


 * Your Windows password list file .pwl (where username is the name you use to log on to Windows) may be damaged.

This can occur in Windows 95 if you have not installed Dial-Up Networking version 1.2 and the Windows 95 Winsock upgrade.

NOTE: Windows NT 4.0 SR1 and Windows 98 ship with Dial-Up Networking version 1.2. For instructions on how to install Dial-Up Networking on these operating systems, refer to Windows online Help.

= RESOLUTION =

If you suspect that password caching may have been disabled on your computer, please see the following article in the Microsoft Knowledge Base:

Q148925 Dial-Up Networking Password Is Not Saved

If you suspect that your password list file may be damaged, rename the .pwl file. See the “More Information” section later in this article for detailed instructions on how to accomplish this.

Money 99 ships with Dial-Up Networking version 1.2 and the Windows 95 Winsock upgrade on the Money 99 CD-ROM. To install the Dial-Up Networking upgrade, run Wsockupd.exe and then run Msdun12.exe.

For more detailed instructions, see the “More Information” section later in this article.

= MORE INFORMATION =

Follow the steps listed below to resolve this issue. If you are running Microsoft Windows 98 or Microsoft Windows NT, problems with your Windows password list file is the most likely cause of this error.

If you are running Windows 95, the most likely cause is an older version of Dial-Up Networking.

To rename your Windows password list file, follow these steps:

  Click Start, point to Find, and then click Files Or Folders.   In the Named box, type “ .pwl” (without quotation marks), and then click Find Now.   In the list of found files, rename the .pwl file. To do this, follow these steps:   Right-click the .pwl file., and then click Rename.   Type the new file name, and then press ENTER.  </li>  Close the Find: Files Named .pwl window, and then restart the computer. </li></ol>

NOTE: If you rename your password list file, Windows does not remember your passwords. You must manually re-enter all of your passwords.

For more information about problems involving damaged password list files, please see the following article in the Microsoft Knowledge Base:

Q135197 Damaged Password List File Does Not Save Passwords

To install the Dial-Up Networking upgrade, follow these steps:

NOTE: The version of Dial-Up Networking included on the Money 99 CD-ROM is not intended for computers running Microsoft Windows 98.

WARNING: Some programs modify or replace Winsock or the TCP/IP stack.

In such cases, the installation of a new Winsock and the installation of the Dial-Up Networking 1.2 upgrade could cause these programs to stop working. If programs of this sort are installed on your computer, you may want to discontinue this upgrade.

If you choose to perform the upgrade and certain programs stop working, you must reload these programs.

For more information about the Windows 95 Winsock upgrade, please refer to the following Microsoft Web site:

http://www.microsoft.com/windows/downloads/contents/updates/w95winsockupgrade/default.asp

For more information about the Dial-Up Networking upgrade, please refer to the following Microsoft Web site:

http://www.microsoft.com/windows/downloads/contents/updates/w95dialupnetw/default.asp

NOTE: You need the Windows 95 CD-ROM to complete the installation.

In addition, because you are prompted to restart your computer, you should save your work and quit all running programs before you begin the installation.


 * 1) Insert the Money 99 CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the Money 99 CD-ROM to prevent Money 99 from starting automatically.
 * 2) Double-click the My Computer icon on the desktop.
 * 3) Right-click the Money 99 (CD-ROM drive) icon, and then click Explore.
 * 4) Double-click the Money99 folder.
 * 5) Double-click the MTS folder.
 * 6) Double-click the Wsockupd.exe file.
 * 7) When you are prompted to continue updating the Windows 95 Socket API, click Yes to complete the installation.
 * 8) Double-click the Msdun12.exe file.
 * 9) Follow the instructions on the screen to complete the installation of the Dial-Up Networking upgrade.

NOTE: During this process, you are prompted to restart your computer twice and you may be prompted to insert your original Windows 95 CD-ROM or disks. If you are prompted to insert your Windows 95 CD-ROM or disks, replace the Money 99 CD-ROM in the CD-ROM drive, and then continue the installation.

If you are notified of a file version conflict and are prompted to keep the newer file, click Yes.

If, after you install Dial-Up Networking 1.2, you receive the following error message when you attempt to make a connection:

The Microsoft Dial-Up Adapter is not installed or is not responding properly. In the Network section of the Control Panel, remove the driver and add it again.

please see the following article in the Microsoft Knowledge Base:

Q180143 Err Msg: The Microsoft Dial-Up Adapter Is Not Installed

Additional query words: w_money 7.0 toy dun bds fi branding server

=
========================================================= Keywords : kberrmsg kbonline kbimu Version : WINDOWS:7.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.