Microsoft KB Archive/171786

= Err Msg: Call to Undefined Dynalink =

Article ID: 171786

Article Last Modified on 9/10/1999

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APPLIES TO


 * Microsoft Internet Explorer Administration Kit 3.2

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This article was previously published under Q171786



SYMPTOMS
After you install Internet Explorer for Windows 3.x, Window for Workgroups 3.x, or Windows NT 3.51, you see the following error message when you start a Microsoft Office application:

Call to Undefined Dynalink.



CAUSE
This message will occur if the Microsoft Office toolbar or any other applications are open that use the OLE shared DLLs are loaded while you are installing Internet Explorer. Internet Explorer is trying to overwrite shared OLE DLLs and when it is unable to overwrite the DLLs it corrupts them. The files affected by this problem are:

compobj.dll

ole2.dll

ole2.reg

ole2conv.dll

ole2disp.dll

ole2nls.dll

ole2prox.dll

stdole.tlb

storage.dll

typelib.dll



RESOLUTION
To resolve this problem, replace the affected OLE files. To do this, use one of the methods in this section.

NOTE: The following methods do not correct every problem that causes the error messages to appear; however, they do correct common causes of the error messages.

Method 1: Reinstall the Program
The easiest way to replace the files listed in this article is to rename them, and then reinstall the program. To do this, use the following steps:
 * 1) Quit all open programs and close any toolbars.
 * 2) Rename the files that are listed above in the Cause section of this article.
 * 3) Run the Setup program in maintenance mode for the program that you want to reinstall and click Reinstall when the dialog box appears. Note that this step requires that you have your installation disks or compact disc.

Method 2: Close All Applications

 * Before running Internet Explorer Setup, close all applications. To see what application are in memory use CTRL+ESC to bring up the task list or ALT+TAB to toggle between the open applications.

Method 3: Install the Microsoft PowerPoint Viewer
NOTE: Use this method only if you have Microsoft Office 4.2 or 4.3.

A quick way to reinstall the OLE files is to install the PowerPoint Viewer program that comes with Microsoft Office 4.2 or 4.3. When you run Setup, the PowerPoint Viewer also copies the files that are listed in the "Cause" section. To install the PowerPoint Viewer, use the following steps:
 * 1) Quit all open programs and close any toolbars.
 * 2) Rename the files that are listed above in the Cause section of this article.
 * 3) If you are using a version of Microsoft Office that is on disks, insert the PowerPoint Viewer disk (usually the last disk) into the appropriate floppy disk drive and double-click Vsetup.exe to run it. If you are using a version of Microsoft Office 4.2 that is on a compact disc, run the Vsetup.exe file in the Setup.adm\Disk25 folder. If you are using Microsoft Office Professional, version 4.3, run the Vsetup.exe file in the Setup.adm\Disk31 folder.

NOTE: The PowerPoint Viewer is not available if there is a network installation of Microsoft Office. To use this method with a copy of Microsoft Office that you installed from a network, you must have Access to the PowerPoint Viewer disk or a Microsoft Office compact disc.

Method 4: Obtain Updated OLE Files
For information about obtaining updated OLE files, please see the Following article in the Microsoft Knowledge Base:

123087 OLE Version 2.03

Method 5: Decompress or Extract the OLE Files
This method involves manually decompressing or extracting the required OLE files from the original installation media. Use the extract utility (Extract.exe) or the decompression utility (Decomp.exe) that is included with the program to decompress the correct files to the Windows\System folder. For the versions of Office that come on disks, these utilities are normally located on disk 1. For the version of Office that comes on compact disc, the utilities are located in the Setup.Adm\Disk1 folder.

NOTE: The files for some versions of Office that come on compact disc are not compressed. A compressed file uses an underscore character as the last character in the file name extension. For example, a compressed version of the Compobj.dll file is Compobj.dl_. If the file does not contain an underscore character, it is not compressed. If the files are not compressed, you can copy them directly from the compact disc to the Windows\System folder.

The following tables list the locations of the OLE files based on which version of each program you use. Below the tables are instructions for extracting the files to the local hard disk.

Filename Date Size Disk (3.5-inch) Disk (5.25-inch)
Microsoft Excel 5.0:

Ole2conv.dll 12-14-93 57,328 7 9

Ole2disp.dll 12-14-93 90,144 7 9

Ole2nls.dll 12-14-93 99,200 7 9

Compobj.dll 12-14-93 102,400 7 9

Storage.dll 12-14-93 157,184 7 9

Microsoft Excel 5.0c:

Ole2conv.dll 09-01-94 57,328 1 2

Ole2disp.dll 09-01-94 98,336 1 2

Ole2nls.dll 09-01-94 147,568 1 1

Compobj.dll 09-01-94 102,400 1 2

Storage.dll 09-01-94 157,184 2 2

Microsoft Project 4.0:

Ole2conv.dll 03-24-94 57,328 2 3

Ole2disp.dll 03-24-94 90,144 2 3

Ole2nls.dll 03-24-94 99,200 2 3

Compobj.dll 03-24-94 102,400 2 2

Storage.dll 03-24-94 157,184 3 4

Microsoft Word 6.0:

Ole2conv.dll 04-14-93 57,328 1 1

Ole2disp.dll 10-14-93 90,112 1 1

Ole2nls.dll 10-14-93 99,184 1 1

Compobj.dll 10-19-93 101,888 1 1

Storage.dll 10-22-93 157,184 1 1

Microsoft Word 6.0a:

Ole2conv.dll 12-13-93 57,328 1 1

Ole2disp.dll 12-13-93 90,144 1 1

Ole2nls.dll 12-13-93 99,200 1 1

Compobj.dll 12-13-93 102,400 1 1

Storage.dll 12-13-93 157,184 1 1

Microsoft Word 6.0c:

Ole2conv.dll 08-09-94 57,328 1 3

Ole2disp.dll 08-09-94 90,144 1 3

Ole2nls.dll 08-09-94 99,200 1 3

Compobj.dll 08-09-94 102,400 1 2

Storage.dll 08-09-94 157,184 1 4

Microsoft PowerPoint 4.0:

Ole2conv.dll 02-01-94 57,328 12 14

Ole2disp.dll 02-01-94 90,144 12 14

Ole2nls.dll 02-01-94 99,200 12 14

Compobj.dll 02-01-94 102,400 12 14

Storage.dll 02-01-94 157,184 12 14

Microsoft PowerPoint 4.0a:

Ole2conv.dll 03-02-94 57,328 11 13

Ole2disp.dll 03-02-94 90,144 11 13

Ole2nls.dll 03-02-94 99,200 11 13

Compobj.dll 03-02-94 102,400 11 13

Storage.dll 03-02-94 157,184 11 13

Microsoft PowerPoint 4.0c:

Ole2conv.dll 06-03-94 57,328 11 13

Ole2disp.dll 06-03-94 90,144 11 13

Ole2nls.dll 06-03-94 99,200 11 13

Compobj.dll 06-03-94 102,400 11 13

Storage.dll 06-03-94 157,184 11 13

Microsoft Office 4.2:

Ole2conv.dll 01-31-94 57,328 25 30

Ole2disp.dll 01-31-94 90,144 25 30

Ole2nls.dll 01-31-94 99,200 25 30

Compobj.dll 01-31-94 102,400 25 30

Storage.dll 01-31-94 157,184 25 30

Microsoft Office 4.3:

Ole2conv.dll 03-30-94 57,328 31

Ole2disp.dll 03-30-94 98,336 31

Ole2nls.dll 03-30-94 147,440 31

Compobj.dll 03-30-94 102,400 31

Storage.dll 03-30-94 157,184 31

Microsoft Office 4.2c (Non-DMF Disks):

Ole2conv.dll 07-08-94 57,328 26 26

Ole2disp.dll 07-08-94 90,144 26 26

Ole2nls.dll 07-08-94 147,568 26 26

Compobj.dll 07-08-94 102,400 26 26

Storage.dll 07-08-94 157,184 26 26

Microsoft Office 4.2c (DMF Disks):

Ole2conv.dll 07-08-94 57,328 19

Ole2disp.dll 07-08-94 90,144 19

Ole2nls.dll 07-08-94 147,568 19

Compobj.dll 07-08-94 102,400 19

Storage.dll 07-08-94 157,184 19

Microsoft Office 4.3c (Non-DMF Disks):

Ole2conv.dll 10-05-94 57,328 32 32

Ole2disp.dll 10-05-94 98,336 32 32

Ole2nls.dll 10-05-94 147,568 32 32

Compobj.dll 10-05-94 102,400 32 32

Storage.dll 10-05-94 157,184 32 32

Microsoft Office 4.3c (DMF Disks):

Ole2conv.dll 10-05-94 57,328 23

Ole2disp.dll 10-05-94 98,336 23

Ole2nls.dll 10-05-94 147,568 23

Compobj.dll 10-05-94 102,400 23

Storage.dll 10-05-94 157,184 23

Microsoft Visual FoxPro 3.0   Filename     Date    Size    Version Ole2conv.dll 6-21-95 57,328 2.1.0.1 Ole2disp.dll 6-21-95 163,408 2.3.3019.1 Ole2nls.dll 6-21-95 124,512 2.3.3019.1 Compobj.dll 6-21-95 109,056 2.3.125.142 Storage.dll 6-21-95 157,696 2.3.125.140 To use the Extract.exe decompression utility (for Microsoft Excel 5.0c, Microsoft Word 6.0c, Microsoft PowerPoint 4.0c, Microsoft Office 4.2c, and Microsoft Office 4.3c), use the following steps:  Quit all open programs and close any toolbars. Rename the files that are listed above in the Cause section of this article. Copy Extract.exe to the root directory of the local hard disk, or to a folder that is located on the PATH statement of your Autoexec.bat file. At the MS-DOS command prompt, type the following

extract /y :\ /l \system

where is the floppy disk drive that contains the Setup disk, is the .cab file that contains the OLE file you want to extract, is your Microsoft Windows directory (usually C:\Windows), and is the name of the file you want to extract.

For example, to extract Compobj.dll from the Microsoft Excel 5.0c disk (3.5-inch), type the following:

extract /y a:\excel7.cab /l c:\windows\system compobj.dll

NOTE: Use the /y switch to overwrite the existing compressed file without being prompted.

To use the Decomp.exe decompression utility (for Microsoft Excel 5.0, Microsoft Project 4.0, Microsoft Office 4.2, and Microsoft Office 4.3), use the following steps:  Quit all open programs and close any toolbars.</li> Rename the files that are listed above in the Cause section of this article.</li> Copy Decomp.exe to the root directory of the local hard disk, or to a folder that is located on the PATH statement of your Autoexec.bat file.</li> Insert the Setup disk that contains the OLE files. At the MS-DOS command prompt, type the following

decomp :\ \system\

where is the floppy disk drive that contains the Setup disk, is the name of the compressed file, is your Microsoft Windows directory (usually C:\Windows), and is the name of the file after you decompress it.

For example, to extract Compobj.dll from the Microsoft Excel 5.0c 3.5- inch disk, type the following:

decomp a:\compobj.dl_ c:\windows\system\compobj.dll

</li></ol>

Keywords: kbsetup kbprb KB171786

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