Microsoft KB Archive/886811

= DAV query of the information store for message properties returns 0x80004005 error. =

Article ID: 886811

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you use Distributed Authoring and Versioning (DAV) to query for message properties on the information store in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003, a 0x80004005 (ecCallFailed) error is returned if the urn:schemas:mailheader:to property is requested. Additionally, an error is returned if there are messages in the result set that have recipients where the value of PR_EMAIL_ADDRESS is an empty string (&quot;&quot;).



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server or Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

 * Microsoft Exchange 2000 Server

Microsoft Exchange 2000 Server Service Pack 3 and the KB 870540 hotfix rollup package
 * Microsoft Exchange Server 2003

Microsoft Exchange Server 2003 Service Pack 1

Restart requirement
The Microsoft Exchange information store service may automatically stop, and then the service may restart when you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Microsoft Exchange 2000 Server

 Date         Time       Version       Size        File name - 10-Jan-2005 04:24  6.0.6617.36     2,338,816  Mdbmsg.dll 10-Jan-2005 03:30  6.0.6617.36     4,452,352  Store.exe

Microsoft Exchange Server 2003

Date               Time        Version          Size         File name -   23-Nov-2004  00:46    6.5.7232.55     3,261,952  Mdbmsg.dll 23-Nov-2004 01:19    6.5.7232.55     5,143,552  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe kbhotfixserver kbexchange2000presp4fix kbfix kbbug kbexchange2003presp1fix KB886811

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