Microsoft KB Archive/317455

= The PowerDVD Decoder May Cause an Error Message =

Article ID: 317455

Article Last Modified on 2/22/2002

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

-



This article was previously published under Q317455



SYMPTOMS
If you use the PowerDVD decoder, you may receive the following error message:

Wmplayer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is listed:

App name      App version   Module name   Module version - Wmplayer.exe  8.0.0.4477    Claud.ax      1.0.0.0



CAUSE
This error message may occur if you use a version of PowerDVD earlier than version 3.5. These versions are not compatible with Windows XP.



RESOLUTION
To resolve this issue, please contact CyberLink (the manufacturer of PowerDVD) to obtain an upgrade for PowerDVD. You can obtain the upgrade from the following CyberLink Web site:

http://www.gocyberlink.com/winxp_patch/winxp_patch_eng.asp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

You can also use the DVD Upgrade tool in Windows XP by using the dvdupgrd /upgrade command. For additional information about how to use this tool, click the article number below to view the article in the Microsoft Knowledge Base:

306331 Supported Software MPEG-2 DVD Decoders in Windows Media Player for Windows XP



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbprod2web KB317455

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.