Microsoft KB Archive/163885

= SBFM97: Quickbooks 4.0 Filter Fails Under Windows NT 4.0 =

Article ID: 163885

Article Last Modified on 8/5/2004

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APPLIES TO


 * Microsoft Excel 97 Standard Edition
 * Microsoft Windows NT 4.0

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This article was previously published under Q163885



SYMPTOMS
When you import data from Intuit Quickbooks for Windows, version 4.0, the Import dialog box displays the following status

Preprocessing

and the computer stops responding (hangs).



CAUSE
This problem occurs when the following conditions are true:


 * You are running Microsoft Excel 97 under Microsoft Windows NT 4.0. -and-


 * You attempt import data from Quickbooks 4.0.



WORKAROUND
If your computer stopped responding, quit both Microsoft Excel and Quickbooks. To do this, use the following steps:


 * 1) Press CTRL+ALT+DEL, and then click Task Manager
 * 2) In the Windows NT Task Manager dialog box, click the Application tab, click Microsoft Excel, and then click End Task.

This step closes Microsoft Excel.
 * 1) Click Quickbooks and click End Task.

This step closes Quickbooks.

To work around this problem, download the updated Quickbooks driver and the updated version of Msapp.dll.

The following file is available for download from the Microsoft Download Center:

Sbfm97qb.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem has been fixed in the updated versions of the Quickbooks driver and Msapp.dll.

Additional query words: XL97 hang lock freeze winnt nt4 sbfm97qb exe

Keywords: kbdownload kbprb KB163885

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