Microsoft KB Archive/193862

= XIMS: Messages Sit in Inbound Awaiting Delivery Queue =

Article ID: 193862

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q193862



SYMPTOMS
In the Queues property page of the Microsoft Exchange Server Internet Mail Service, the "Inbound Messages Awaiting Delivery Queue" shows messages to be delivered in the queue. However, when you click the Message Details button, a dialog box appears saying that the message has been deleted or delivered.



CAUSE
The message pointer has not been removed from the Queue.dat file. This file tracks the messages being processed by the Internet Mail Service and the message's current status.



WORKAROUND
To work around this problem, perform the following steps:


 * 1) Verify that the message(s) are not actually in the :\Exchsrvr\Imcdata\In folder. If the messages are in this folder, this would indicate another problem. Regardless, proceed to step 2. The following procedure will not affect any messages in the \In folder.
 * 2) Stop the Internet Mail Service.
 * 3) Delete the Queue.dat file in the :\Exchsrvr\Imcdata folder.
 * 4) Restart the Internet Mail Service.
 * 5) The "Inbound Messages Awaiting Delivery Queue" should now be correct.



MORE INFORMATION
It is conceivable that this could also occur with the "Outbound Messages Awaiting Delivery Queue." This could be an option for that scenario as well.

Additional query words: Message stuck mail sitting sit appear appears in- bound out-bound

Keywords: kbprb KB193862

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