Microsoft KB Archive/126849

Mac Works 4.0: Opening Word Processor Causes System to Hang

PSS ID Number: Q126849 Article last modified on 10-22-1998

4.0 4.0a 4.0b

MACINTOSH

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= SYMPTOMS =

When you are creating a new Word Processor document, or trying to open an existing Word Processor document in Microsoft Works 4.0, the computer may hang or freeze (stop responding) and have to be reset. You may also receive the following error:

Error Type 1

= CAUSE =

This problem can be caused by an incompatibility between Works 4.0 and the QuickDraw GX Helper, which is a component of the Macintosh System 7.5 software.

= RESOLUTION =


 * 1) Open the System Folder on your hard drive.
 * 2) Open the Extensions folder.
 * 3) Move the QuickDraw GX Helper extension onto the desktop.
 * 4) Select Restart from the Special Menu.

You should now be able to open or create a Works Word Processor document without the computer hanging.

= MORE INFORMATION =

If the computer continues to hang, it might be advisable to remove the QuickDraw files completely by using the Custom Remove option in the Install QuickDraw GX.

The third-party products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kb3rdparty KBSubcategory: mwkswp mwksprob macworkskb

Additional reference words: 4.00 4.00a 4.00b mac m_works frozen freezes crash crashed hangs hanged mwkswp ====================================================================== Keywords : kb3rdparty Version : 4.0 4.0a 4.0b Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.