Microsoft KB Archive/193086

= Bookshelf 98 Err Msg: An Error Occurred While Attempting... =

Article ID: 193086

Article Last Modified on 8/13/1999

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APPLIES TO


 * Microsoft Bookshelf 98 Standard Edition

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This article was previously published under Q193086



SYMPTOMS
When you attempt to play an animation in Bookshelf 98, you may receive the following error message:

An error occurred while attempting to load the movie.

If you click OK, you receive the following error message

Bsmmplyr.exe: Couldn't open :\Bookshelf98\Books\Mm\

where is the letter of the CD-ROM drive that contains the Bookshelf 98 CD-ROM, and is the name of the animation file that you attempted to play.



CAUSE
This behavior can occur if you copy the contents of the Bookshelf 98 CD-ROM to a folder with a long file name on the hard disk and then install and run Bookshelf from that folder.



RESOLUTION
To resolve this issue, use one of the following methods.

Run Bookshelf 98 from the CD-ROM Drive
To run Bookshelf 98 from the CD-ROM drive, follow these steps:

 Remove Bookshelf. To do this, follow these steps:

 Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs. Click Microsoft Bookshelf 1998 (Remove Only), and then click Add/Remove. Follow the instructions on the screen to remove Bookshelf 98. Close Control Panel.</li></ol> </li> Delete the folder in which you copied the contents of the Bookshelf 98 CD-ROM.

For information about how to delete folders, click Start, click Help, click the Index tab, type "deleting, folders", and then click Display.

NOTE: If you are using Microsoft Windows 98, click Start, click Help, click the Index tab, type "deleting files, folders", and then click Display.</li> Insert the Bookshelf 98 CD-ROM into the CD-ROM drive.</li> Follow the instructions on the screen to install and run Bookshelf 98.</li></ol>

Rename the Folder Containing the Contents of the Bookshelf 98 CD-ROM
To rename the folder containing the contents of the Bookshelf 98 CD-ROM, follow these steps:

<ol> Remove Bookshelf. To do this, follow these steps:

<ol style="list-style-type: lower-alpha;"> Click Start, point to Settings, and then click Control Panel.</li> Double-click Add/Remove Programs.</li> Click Microsoft Bookshelf 1998 (Remove Only), and then click Add/Remove.</li> Follow the instructions on the screen to remove Bookshelf 98.</li> Close Control Panel.</li></ol> </li> Verify that the folder containing the contents of the Bookshelf 98 CD-ROM is located inside the root folder of the hard disk. If this folder is located inside another folder, move the folder containing the contents of the Bookshelf 98 CD-ROM to the root folder of the hard disk.

For information about how to move folders, click Start, click Help, click the Index tab, type "moving, files", and then click Display.

NOTE: If you are using Microsoft Windows 98, click Start, click Help, click the Index tab, type "moving files, folders", and then click Display.</li> Right-click the folder that containing the contents of the Bookshelf 98 CD-ROM, and then click Rename.</li> Type "Book98cd", and then press ENTER.</li> Install Bookshelf 98 from the renamed folder. To do this, follow these steps:

<ol style="list-style-type: lower-alpha;"> Click Start, and then click Run.</li>  In the Open box, type the following line, and then click OK <pre class="fixed_text">        :\Book98cd\setup.exe where is the letter of the hard disk on which the Book98cd folder is located. </li> Follow the instructions on the screen to install Bookshelf 98.</li></ol> </li></ol>

<div class="moreinformation_section">

MORE INFORMATION
Bookshelf uses the Bsmmplyr.exe file to play animations. The Bsmmplyr.exe file is a 16-bit program that does not work with long file names.

Additional query words: multi multi-media media mm

Keywords: kberrmsg kbsetup kbprb KB193086

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