Microsoft KB Archive/890550

= Folders are still visible when you access a mailbox after you configure segmentation for your users to exclude certain folders in Exchange 2003 =

Article ID: 890550

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
After you configure segmentation for your users to exclude certain folders, these folders are still visible when you access the mailbox. This problem occurs when the following conditions are true:
 * You exclude folders such as the Contacts folder and the Tasks folder.
 * You use an Internet Message Access Protocol (IMAP) e-mail client such as Microsoft Outlook Express to access the mailbox.

This problem occurs in Microsoft Exchange Server 2003.



CAUSE
Segmentation is implemented for Microsoft Outlook Web Access. However, it is not implemented for IMAP e-mail clients.



RESOLUTION
To resolve this problem, you must install a hotfix. After you install the hotfix, you must configure the value of the imap4svc/1 metabase key so that you can exclude folders in an IMAP e-mail client. For the hotfix and the configuration to work, the user must first access the mailbox by using Outlook Web Access.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix requires Microsoft Exchange Server 2003 Service Pack 1.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version      Size      File name -- 03-Dec-2004 23:51  6.5.7232.56  82,432    Eximap4.dll 03-Dec-2004 23:51  6.5.7232.56  21,504    Expop3.dll 03-Dec-2004 23:51  6.5.7232.56  23,040    Exproto.dll 03-Dec-2004 23:51  6.5.7232.56  27,648    Febecfg.dll 03-Dec-2004 23:51  6.5.7232.56  19,968    Iisif.dll 03-Dec-2004 23:51  6.5.7232.56  131,072   Iisproto.dll 03-Dec-2004 23:51  6.5.7232.56  56,320    Imap4be.dll 03-Dec-2004 23:51  6.5.7232.56  122,368   Imap4fe.dll 03-Dec-2004 23:51  6.5.7232.56  119,808   Imap4svc.dll 03-Dec-2004 23:51  6.5.7232.56  107,520   Imapadm.dll 03-Dec-2004 23:51  6.5.7232.56  7,168     Imapapi.dll 03-Dec-2004 23:52  6.5.7232.56  23,552    Letadata.dll 03-Dec-2004 23:51  6.5.7232.56  107,520   Pop3adm.dll 03-Dec-2004 23:51  6.5.7232.56  7,168     Pop3api.dll 03-Dec-2004 23:52  6.5.7232.56  26,112    Pop3be.dll 03-Dec-2004 23:52  6.5.7232.56  12,288    Pop3fe.dll 03-Dec-2004 23:51  6.5.7232.56  68,096    Pop3svc.dll

Configure the metabase key
To set the value for the imap4svc/1 metabase key and to initialize segmentation, follow these steps:  Install the Mdutil.exe utility on your computer.  Insert the Microsoft Windows 2000 CD into your CD drive. At the command prompt, type the following:

expand -r :\i386\mdutil.ex_ c:\winnt

  Enable hidden folders so that the excluded folders do not appear in the IMAP e-mail client. To do this, type the following at the command prompt:

mdutil set -dtype DWORD -path imap4svc/1 -prop 49886 -value 0

 Instruct your user to use Outlook Web Access to access the mailbox after you configure the metabase key.</li></ol>

Note To disable hidden folders so that the excluded folders do appear in the IMAP e-mail client, type the following at the command prompt:

mdutil set -dtype DWORD -path imap4svc/1 -prop 49886 -value 1

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For additional information about how to use segmentation in Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

833340 How to modify the appearance and the functionality of Outlook Web Access by using the segmentation feature in Exchange 2003

For additional information about hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe kbhotfixserver kbexchange2000presp2fix kbfix kbbug KB890550

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