Microsoft KB Archive/943782

= &quot;Login unsuccessful&quot; error message together with error code 80048869 when you try to activate Windows Live OneCare =

Article ID: 943782

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
You receive one of the following error messages when you try to Activate Windows Live OneCare:

Login unsuccessful Error Code: 80048869

Signing in was unsuccessful because of an error. Please wait awhile and try again. If the problem persists, contact support. Error Code: 80048869



CAUSE
This issue may occur when one or more of the following conditions are true:
 * Internet Explorer is set to &quot;Work Offline.&quot;
 * The date or the time is set incorrectly in Windows.
 * System files are missing or damaged.
 * There is a problem with Windows Live ID data on your computer.



RESOLUTION
To resolve this issue, follow these steps. After each numbered step, test whether the issue is resolved.

 Make sure that the date and the time are set correctly in Windows:  In Windows XP, click Start, click Run, type timedate.cpl, and then click OK. In Windows Vista, click Start, type Time and Date in the Start Search box, and then click Time and Date Properties under Programs.

If the date or the time is incorrect, reset the date and the time, and then click OK. Verify that Internet Explorer is not in &quot;Work Offline&quot; mode. To do this, make sure that Work Offline is not selected on the File menu. Delete the Internet Explorer cache and the cookie files:  Start Internet Explorer, and then click Internet Options on the Tools menu.</li> Click Delete Browsing History.</li> In the Delete Browsing History dialog box, click Delete files under Temporary Internet Files.</li> Under Cookies, click Delete Cookies, and then click Close to close the Delete Browsing History dialog box.</li></ol> </li> Check the security settings in Internet Explorer: <ol style="list-style-type: lower-alpha;"> Start Internet Explorer.</li> Click Internet Options on the Tools menu.</li> On the Advanced tab, locate the Security section, and then verify the following settings:  The Check for server certificate revocation check box is not selected.</li> The Use SSL 2.0 check box is selected.</li> The Use SSL 3.0 check box is selected.</li></ul> </li> Click OK.</li></ol> </li> Reregister the DLL files. <ol style="list-style-type: lower-alpha;"> Follow the step for your operating system:  <li>In Windows XP, click Start, click Run, type cmd, and then click OK.</li> <li>In Windows Vista, click Start, type Command Prompt in the Start Search box, and then click Command Prompt under Programs.</li></ul> </li> <li>Type the following commands. Press ENTER after each command line: <ul> <li> regsvr32 softpub.dll </li> <li> regsvr32 wintrust.dll </li> <li> regsvr32 initpki.dll </li> <li> regsvr32 MSXML3.dll </li> <li> regsvr32 Dssenh.dll </li> <li> regsvr32 Gpkcsp.dll </li> <li> regsvr32 Slbcsp.dll </li> <li> regsvr32 Sccbase.dll </li> <li> regsvr32 Softpub.dll </li> <li> regsvr32 Wintrust.dll </li> <li> regsvr32 Initpki.dll </li> <li> regsvr32 Rsaenh.dll </li> <li> regsvr32 Mssip32.dll </li> <li> regsvr32 Cryptdlg.dll </li> <li> regsvr32 Msxml3.dll </li></ul> </li></ol> </li> <li>Reset Winsock to the default settings. <ol style="list-style-type: lower-alpha;"> <li>Follow the step for your operating system: <ul> <li>In Windows XP, click Start, click Run, type cmd, and then click OK.</li> <li>In Windows Vista, click Start, type Command Prompt in the Start Search box, and then click Command Prompt under Programs.</li></ul> </li> <li>Type the following command, and then press ENTER:

netsh winsock reset

</li> <li>Restart the computer.</li></ol> </li> <li>Create a new Windows computer user account. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Follow the step for your operating system: <ul> <li>In Windows XP, click Start, click Run, type nusrmgr.cpl, and then click OK.</li> <li>In Windows Vista, click Start, type User Accounts in the Start Search box, and then click User Accounts under Programs.</li></ul> </li> <li>Click Add, and then follow the steps in the wizard to create a new account. Make sure that the new account has administrator permissions.</li> <li>After the new account is created, log on to Windows by using the new account, and then try to activate OneCare.</li> <li>If activation is successful, log off the computer, and then log on by using the account that you typically use. Make sure that OneCare is activated and works correctly.</li></ol>

Note After the issue is resolved, you can delete the new user account that you created.</li> <li>Synchronize your Windows Live ID information on the Microsoft Billing and Account Management (BAM) Web site. <ol style="list-style-type: lower-alpha;"> <li>Access to the following Web site.

http://billing.microsoft.com

</li> <li>Sign in to BAM by using the Windows Live ID that was used to purchase OneCare.</li> <li>Under Billing account overview, click Go to personal information.</li> <li>Under Your payment methods, click View/Edit.</li> <li>Click Edit payment method Information. Do not change any information. Click Save.</li></ol> </li></ol>

Keywords: kbtshoot kbprb KB943782

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