Microsoft KB Archive/184678

Money 99 Err Msg: Money Could Not Complete the Call…

PSS ID Number: Q184678 Article last modified on 03-03-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

When you attempt to connect to Money Online Services, you may receive one of the following error messages:


 * Money could not complete the call because Online Services did not respond in the allotted time. Please try your call again.
 * The call timed out because the server did not respond in a reasonable amount of time. Please try your call again later.

= CAUSE =

This behavior can occur for either of the following reasons:


 * The online services provider for your financial institution is experiencing higher than normal call volume.
 * Your modem is configured incorrectly.

= RESOLUTION =

To resolve this issue, use the following methods.

If you have not changed your computer settings since the last time you connected successfully to your financial institution, the online services provider for your financial institution is probably experiencing higher than normal call volume. Try connecting again at a different time.

If the issue continues to occur, contact your financial institution for information about any current problems with the server.

If you use the CheckFree Services bill payment service or a CheckFree Services partner financial institution, you can configure your modem to dial a different phone number for a 28,800 bits-per-second (bps) or faster modem connection. For additional information about how to do this, please see the following article in the Microsoft Knowledge Base:

Q219735 Money: How to Change to High Speed CheckFree Dialup Number

If the issue only occurs when you use an Internet connection to connect to your financial institution, contact your Internet service provider (ISP) for information about how to troubleshoot your Internet connection.

If you use a direct dial-up connection to connect to your financial institution, and the issue is not caused by a server problem, verify that your modem is configured correctly. To do this, follow these steps:

Decrease the Modem Speed

 * 1) In the left pane on the Online Financial Services screen for your financial institution, click Connect, and then click Connect, Get Statements, or Send Payments.
 * 2) Click Modem Properties.
 * 3) On the General tab, note the values in the Port and Maximum Speed boxes.
 * 4) In the Maximum Speed box, click 9600, and then click to select the Only Connect At This Speed check box, if it is available.
 * 5) Click OK.

Connect to your financial institution. If the issue continues to occur, repeat steps 1 through 5 to reduce the modem speed to 2400 bps, and then proceed to the next method to disable error control.

Disable Error Control

 * 1) In the left pane on the Online Financial Services screen for your financial institution, click Connect, and then click Connect, Get Statements, or Send Payments.
 * 2) Click Modem Properties.
 * 3) On the Connection tab, click Advanced.
 * 4) Click to clear the Use Error Control check box.
 * 5) Click OK, and then click OK again.

Connect to your financial institution. If the issue continues to occur, proceed to the next method.

Disable Flow Control

 * 1) In the left pane on the Online Financial Services screen for your financial institution, click Connect, and then click Connect, Get Statements, or Send Payments.
 * 2) Click Modem Properties.
 * 3) On the Connection tab, click Advanced.
 * 4) Click to clear the Use Flow Control check box.
 * 5) Click OK, and then click OK again.

Connect to your financial institution. If the issue continues to occur, proceed to the next method.

Decrease the Port FIFO Buffer Settings
To decrease the port FIFO buffer settings on a Microsoft Windows 95/98-based computer, follow these steps:

  In the left pane on the Online Financial Services screen for your financial institution, click Connect, and then click Connect, Get Statements, or Send Payments.   Click Modem Properties.   On the Connection tab, click Port Settings.   Note the current settings.   Drag the Receive Buffer and Transmit Buffer sliders all the way to the left (the Low(1) setting). NOTE: When you finish troubleshooting the issue, if this method does not resolve the issue, repeat these steps to drag the Receive Buffer and Transmit Buffer sliders back to the settings you noted in step 4, or click Defaults.   Click OK, and then click OK again. </li></ol>

Connect to your financial institution. If the issue continues to occur, proceed to the next method.

To disable the FIFO buffer settings on a Microsoft Windows NT 4.0-based computer, follow these steps:

<ol style="list-style-type: decimal;">  Click Start, point to Settings, and then click Control Panel. </li>  Double-click Ports. </li>  In the Ports box, click the COM port you noted in step 3 of the “Decrease the Modem Speed” method, and then click Settings. </li>  Click Advanced, and then click to clear the FIFO Enabled check box. NOTE: When you finish troubleshooting the issue, if this method does not resolve the issue, repeat these steps to select the FIFO Enabled check box. </li>  Click OK, and then click OK again. </li></ol>

Connect to your financial institution. If the issue continues to occur, proceed to the next method.

Install the Standard Modem Driver
To install a standard modem driver on Windows 95/98-based computer, follow these steps:

<ol style="list-style-type: decimal;">  Click Start, point to Settings, and then click Control Panel. </li>  Double-click Modems. </li>  In the “The following modems are set up on this computer” box, click your modem, and then click Properties. </li>  On the General tab, if you see “Communications Port (COM<x>)” in the Port box, where <x> is a number, you can install a standard modem driver. To do this, click Cancel, and then proceed to the next step. If you see “COM<x>” in the Port box, where <x> is a number, you have a software-configured modem port and you cannot install a standard modem driver. Click Cancel, and then contact your modem manufacturer to inquire about how to configure your modem to use a standard COM port. </li>  Click Add. </li>  Click to select the “Don’t detect my modem; I will select it from a list” check box, and then click Next. </li>  In the Manufacturers box, click (Standard Modems). </li>  In the Models box, click Standard 9600 bps Modem. </li>  Click Next. </li>  In the “Select the port to use with this modem” box, click the communications port you noted in step 4, and then click Next. </li>  Click Finish, and then click Close. </li> <li> Close Control Panel. </li></ol>

To install a standard modem driver on a Windows NT 4.0-based computer, follow these steps:

<ol style="list-style-type: decimal;"> <li> Click Start, point to Settings, and then click Control Panel. </li> <li> Double-click Modems. </li> <li> Click Add. </li> <li> Click to select the “Don’t detect my modem; I will select it from a list” check box, and then click Next. </li> <li> In the Manufacturers box, click (Standard Modems). </li> <li> In the Models box, click Standard 9600 bps Modem. </li> <li> Click Next. </li> <li> If you see the COM port you noted in step 3 of the “Decrease the Modem Speed” method, click Selected Ports, and then click the COM port. If you do not see the COM port you noted in step 3 of the “Decrease the Modem Speed” method, click All Ports. </li> <li> Click Next. </li> <li> Click Finish, and then click Close. </li> <li> Close Control Panel. </li></ol>

To configure Money to use the standard modem driver, follow these steps:


 * 1) In the left pane on the Online Financial Services screen for your financial institution, click Connect, and then click Connect, Get Statements, or Send Payments.
 * 2) In the Modem box, click Standard 9600 bps Modem.
 * 3) Connect to your financial institution.

Additional query words: w_money 7.0 alotted toy

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========================================================= Keywords : kberrmsg kbdta kbonline kbimu Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.