Microsoft KB Archive/228616

= OFF2000: Exit Setup Dialog Box Appears Unexpectedly When You Press the ENTER Key =

Article ID: 228616

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q228616



SYMPTOMS
During installation of Microsoft Office 2000, when you press the ENTER key and the Installing Microsoft Office 2000 dialog box is visible, the Exit Microsoft Office 2000 Setup confirmation box may appear.

The Exit Microsoft Office 2000 Setup confirmation box may appear even though the Cancel button is no longer present in the Installing Microsoft Office 2000 dialog box.

If you click Yes on the Exit Microsoft Office 2000 Setup confirmation box, Microsoft Internet Explorer may not work as expected until you restart the computer.



CAUSE
This behavior can occur because the default command for the Installing Microsoft Office 2000 dialog box is Cancel. Anytime the Installing Microsoft Office 2000 dialog box is on the screen, and you press ENTER, it is the equivalent of clicking the Cancel button. This is true even if the Cancel button has disappeared from the Installing Microsoft Office 2000 dialog box.



RESOLUTION
To resolve this problem, do not press the ENTER key when the Installing Microsoft Office 2000 dialog box is visible.



WORKAROUND
To work around this problem, click the No button when the Exit Microsoft Office 2000 Setup confirmation box appears. Setup will then continue as expected.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF2000

Keywords: kbbug kbpending KB228616

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