Microsoft KB Archive/930618

= You cannot access files on a memory card in a networked printer's built-in memory card reader, and you receive an error message in Windows Vista or in Windows XP SP2: &quot;\\\memory_card refers to a location that is unavailable&quot; =

Article ID: 930618

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Starter
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Live Photo Gallery
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
In Windows Vista or in Windows XP Service Pack 2 (SP2), when you try to access the files on a memory card in a networked printer's built-in memory card reader, you may receive an error message that resembles the following:

\\ \memory_card refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location.

You cannot print the files that are stored on the memory card.

When this problem occurs, you may be able to use Windows Photo Gallery or Windows Live Photo Gallery to open the files on the memory card. However, you cannot save a file to the memory card by using a different name.

The memory card reader may support any of the following memory cards in addition to other memory cards:
 * CompactFlash Type I
 * CompactFlash Type II
 * IBM Microdrive
 * Memory Stick
 * Secure Digital MultiMediaCard (MMC)
 * xD Picture Card



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista, 32-bit (x86-based) versions

Windows Vista, 64-bit versions



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Winx64 Windowsx64 64bit 64-bit CIFS Unicode SMB card thumb drive sd CF Card Compact Flash MultiMedia Card SD Card SmartMedia USB memory key xD-Picture Card

Keywords: kberrmsg kbbug kbfix kbqfe kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix kbwinliveportal KB930618

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