Microsoft KB Archive/185488

= HP Printers May Print Multiple Copies of Jobs or Separator Pages =

Article ID: 185488

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q185488



SYMPTOMS
After you install Service Pack 3 on a computer running Windows NT 4.0, Hewlett-Packard (HP) printers may function erratically. They may start printing multiple copies of jobs, multiple or duplicate separator pages, or print separator pages even though none are selected.



CAUSE
SP3 overwrites the Hprasddui.dll and Hprasdd.dll files installed with HP drivers.



RESOLUTION
Reinstall the latest version of the Hewlett Packard printer driver to ensure that the Hprasddui.dll and Hprasdd.dll files are replaced.

Keywords: kbprb KB185488

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