Microsoft KB Archive/285049

= 'Error 797' Message Appears When You Try to Make a Remote Connection Through Dial-up =

Article ID: 285049

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q285049



SYMPTOMS
When you try to dial a remote connection on a computer running Windows 2000 Professional, you may receive the following error message:

Error 797 the modem could not be found.



CAUSE
This behavior can occur because the original drivers for the dial-up adapters are not supported under Windows 2000.



RESOLUTION
To resolve this behavior, update the drivers.



MORE INFORMATION

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System, click Hardware, and then click Device Manager.
 * 3) Expand Network Adapters, right-click RAS Async Adapter, and then click Properties.
 * 4) Click Update Driver.

Windows will report that the correct driver is already installed and will prompt you to either reinstall the driver or exit.
 * 1) Click Reinstall.
 * 2) Run the Dial-up Networking Wizard again.

Keywords: kbprb KB285049

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