Microsoft KB Archive/903930

= After you publish a certificate in Active Directory on a Windows XP-based computer, certificate renewal may leave the Active Directory certificate store empty =

Article ID: 903930

Article Last Modified on 11/2/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
You are trying to use the autoenrollment feature to manage the life cycle of a user's certification authority certificate on a Microsoft Windows XP-based computer. After you publish the certificate in Active Directory directory service, certificate renewal may leave the Active Directory certificate store empty.



CAUSE
This problem occurs when the autoenrollment feature removes the old certificate from Active Directory without publishing a new certificate. This problem occurs when you renew the certificate under some specific circumstances.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) installed before you install this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP with Service Pack 2


WORKAROUND
To work around this problem, retrieve the certificate from the certification authority (CA), and then publish the certificate in Active Directory.

For more information about how to retrieve a certificate from a Microsoft Windows Server 2003 CA, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver/en/library/448dc9ee-eec5-4229-a6e5-64653bc4e1531033.mspx

For more information about how to retrieve a certificate from a Microsoft Windows 2000 CA, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver/en/library/71284504-7cf5-4a8e-bc76-b138e64de7d81033.mspx

For more information about how to publish a certificate in Active Directory on a Windows Server 2003-based computer, visit the following Microsoft Web sites:

http://technet2.microsoft.com/WindowsServer/en/library/c25f57b0-5459-4c17-bb3f-2f657bd23f781033.mspx?mfr=true

http://technet2.microsoft.com/windowsserver/en/library/051bbb3a-a5f4-46ef-827d-4b68ee0610b61033.mspx

For more information about how to publish a certificate in Active Directory on a Windows 2000-based computer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windows2000/en/advanced/help/sag_CSprocsPol_PubAD.htm



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about certificate autoenrollment in Windows XP, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb456981.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: autoenrollment publishing certificate

Keywords: kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbpubtypekc kbhotfixserver kbqfe KB903930

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