Microsoft KB Archive/831800

= Color documents and pages print in grayscale from a Canon color printer =

Article ID: 831800

Article Last Modified on 3/18/2004

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

-





SYMPTOMS
When you print from the Canon S450 or the S800 color printers, color documents may print in grayscale.



WORKAROUND
To work around this behavior, turn off the spooling feature. This workaround is only available for printers that are attached directly to your computer. This workaround will not work for wireless printers. To turn off the spooling feature, follow these steps:
 * 1) Click Start, and then click Printers and Faxes.
 * 2) Right-click the printer, and then click Properties.
 * 3) Click the Advanced tab.
 * 4) Clear the Enable printing features check box.
 * 5) Click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbnofix kbprint KB831800

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.