Microsoft KB Archive/185414

= XCLN: Err Msg: There was a problem opening MSTRE schedule locator =

Article ID: 185414

Article Last Modified on 10/2/2003

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APPLIES TO


 * Microsoft Schedule+ 97 Standard Edition
 * Microsoft Schedule+ 97 Standard Edition

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This article was previously published under Q185414





SYMPTOMS
When you try to open "Other's Appointment Book", the client returns one of the following two error messages:

The schedule file could not be opened. An unknown error occurred.

-OR-

There was a problem opening MSTRE schedule locator.



CAUSE
When operating the Schedule+ client from Windows NT, the user's Windows NT session already has a connection to the server in which the mailbox resides. The original session was initiated with a different Windows NT account than the one that Schedule+ is attempting to use.



WORKAROUND
To work around this problem, disconnect the previous Windows NT sessions from the Windows NT resource when opening the "Other's Appointment Book".



STATUS
Microsoft has confirmed this to be by design for Windows NT versions 3.51 and 4.0. A supported feature is now available for Microsoft Schedule+, but has not been fully regression-tested and should be applied only to systems having a specific need for it. Unless you are severely impacted by the lack of this feature, Microsoft recommends that you wait for the next Service Pack that contains this feature. Contact Microsoft Technical Support for more information.

Keywords: kbinfo kbqfe KB185414

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