Microsoft KB Archive/867624

= How to install Exchange Server 2003 Service Pack 1 in a clustered Exchange environment =

Article ID: 867624

Article Last Modified on 11/11/2005

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Service Pack 2

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INTRODUCTION
This article describes how to install Service Pack 1 (SP1) for Microsoft Exchange Server 2003 on a server cluster.



MORE INFORMATION
When you try to upgrade a clustered Exchange 2003 computer to Exchange 2003 SP1, you may receive an error message that is similar to the following:

The version of Exchange on this computer does not match the version of Exchange on server ' '.

ID no: c1037b44

To install SP1 for Exchange 2003 on a server cluster, follow these steps.

Note To help clarify these steps, the example server cluster described here is a two-node server cluster, and the cluster nodes are named &quot;Cluster Node 1&quot; and &quot;Cluster Node 2.&quot; The following example also uses one Exchange virtual server that is named &quot;Exchange Virtual Server 1.&quot;  If you are running Microsoft Windows Server 2003, you must install the hotfix that is described in the following Microsoft Knowledge Base (KB) article:

831464 FIX: IIS 6.0 compression corruption causes access violations

Note You must restart your computer after you install this hotfix. Move &quot;Exchange Virtual Server 1&quot; to &quot;Cluster Node 1.&quot; Install Exchange 2003 SP1 on &quot;Cluster Node 2.&quot; For more information about how to obtain Exchange 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

 After you finish installing Exchange 2003 SP1, click Yes when you are prompted to restart the computer. After &quot;Cluster Node 2&quot; has restarted, log on, and then start the Cluster Administrator tool. To do this, click Start, point to Administrative Tools, and then click Cluster Administrator. Take all the &quot;Exchange Virtual Server 1&quot; resources offline except the following resources:  The IP Address resource</li> The Physical Disk resource or resources</li> The Network Name resource</li></ul>

Note To take a resource offline, right-click that resource, and then click Take Offline.</li> Move the Exchange virtual server to the cluster node where you installed Exchange 2003 SP1. In this example, move &quot;Exchange Virtual Server 1&quot; to &quot;Cluster Node 2.&quot; To do this, right-click the group, and then click Move Group.</li> On &quot;Cluster Node 2&quot;, start the Cluster Administrator tool.</li> Expand the cluster, expand Groups, right-click the group that contains &quot;Exchange Virtual Server 1,&quot; and then click Upgrade Exchange Virtual Server.</li> When &quot;Exchange Virtual Server 1&quot; is upgraded successfully, bring the Exchange resources online on &quot;Cluster Node 2.&quot;

Note After you bring the cluster resources online on the upgraded &quot;Cluster Node 2,&quot; you cannot move them to &quot;Cluster Node 1&quot; until you upgrade &quot;Cluster Node 1&quot; to Exchange 2003 SP1.</li> On &quot;Cluster Node 1,&quot; install Exchange 2003 SP1, and then click Yes when you are prompted to restart the computer.</li> Make sure that you can successfully failover &quot;Exchange Virtual Server 1&quot; from one cluster node to the other.</li> Verify the version of Exchange that is installed. To do this, follow these steps: <ul> Start Exchange System Manager.</li> Expand Servers, right-click the clustered Exchange server, and then click Properties.</li> Click the General tab. Information that is similar to the following appears:

Version 6.5 (Build 7226.6: Service Pack 1)

</li></ul> </li></ol>

The Upgrade Virtual Server option does not appear
The Upgrade Virtual Server option does not appear when you right-click the Exchange virtual server.

In this scenario, the Exchange virtual server resources may not come online, and an event that is similar to the following appears in the application log in Event Viewer: Event Source: MSExchangeCluster

Event Category: Services

Event ID: 1025

Date:

Time:

Type: Error

User: N/A

Computer:

Description: The Exchange virtual server needs to be upgraded before coming online. From the Cluster Administrator program, select 'Upgrade Exchange Virtual Server' from the resource context menu to upgrade this Virtual Server.

This issue may occur if you have evicted the cluster node from the server cluster and then re-added the cluster node to the server cluster. To resolve this issue, run the Exchange 2003 Setup program and select the Reinstall option to reinstall Exchange 2003 on that cluster node.

<div class="moreinformation_section">

You receive error &quot;ID no: c1037b44&quot; when you try to upgrade the Exchange virtual server
When you try to upgrade your Exchange virtual server, you receive the &quot;ID no: c1037b44&quot; error message. This issue occurs if either of the following conditions are true:
 * You try to upgrade the Exchange virtual server while the Exchange virtual server resource is hosted on a cluster node that has not been upgraded to Exchange 2003 SP1.
 * You try to upgrade the Exchange virtual server by using the Cluster Administrator tool from a cluster node computer that has not yet been upgraded to Exchange 2003 SP1.

To resolve this issue, make sure that all the following conditions are true:
 * The Exchange virtual server is hosted on a cluster node that is running Exchange 2003 SP1.
 * The Exchange System Attendant resource is offline.
 * Only the following resource types are online in the Exchange virtual server group:
 * IP Address
 * Network Name
 * Physical Disk
 * The Distributed Transaction Coordinator resource type is online.

Additional query words: MSCS

Keywords: kberrmsg kbclustering kbhowto kbinfo KB867624

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