Microsoft KB Archive/930646

= Internet Explorer exits unexpectedly when you try to use ProClarity Web Professional 6.2 to retrieve an image file that is already published =

Article ID: 930646

Article Last Modified on 1/17/2007

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APPLIES TO


 * ProClarity Web Professional 6.2

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SYMPTOMS
Consider the following scenario. You try to use ProClarity Web Professional 6.2 to retrieve an image that is already published in ProClarity Analytics Server. The image type is configured to open in Windows Internet Explorer. In this scenario, Internet Explorer exits unexpectedly.

However, you can open the published image file from the Contents pane in ProClarity Analytics Server.



CAUSE
This problem occurs because the image type that you try to retrieve in Web Professional is configured to open in Windows Explorer.



RESOLUTION
To resolve this problem, change the default program that you use to open the image type. To do this, follow these steps:
 * 1) Locate a file that is the same file type as the problematic image.
 * 2) Right-click the file, and then click Properties.
 * 3) In the General tab, click Change.
 * 4) Select a program that differs from Internet Explorer. For example, select Microsoft Paint to open the file.
 * 5) Click OK to close the Open With dialog box.
 * 6) Click OK to close the Properties dialog box.

Additional query words: IE

Keywords: kbexpertiseinter kbtshoot kbprb KB930646

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