Microsoft KB Archive/177369

= WD97: Return Address Does Not Print or Show on Envelopes Tab =

Article ID: 177369

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q177369





SYMPTOMS
The following may occur when you have added an envelope to your document:
 * When you print, the Return Address may not print on the envelope.

-or-
 * When you click Envelopes and Labels on the Tools menu, the Return Address may not show on the Envelopes tab.



CAUSE
The insertion point is in the document text area. When the insertion point is in the document (and not in the attached envelope), the return address will not print or show on the Envelopes tab.

NOTE: To view the Envelopes tab, click Envelopes and Labels on the Tools menu.



WORKAROUND
Use the appropriate method to work around your particular situation.

Method 1: Place the Insertion Point in the Envelope
Before you print or view the Envelope tab, move the insertion point into the envelope that is attached to your document.

Method 2: Use the EnvelopeExtra1 AutoText for the Return Address
You can use an AutoText entry (EnvelopeExtra1) to add additional information to an envelope. The AutoText entry can be helpful for automatically including a company logo or other object or text in the return address on an envelope.

NOTE: The EnvelopeAddress1 AutoText will not show on the Envelopes tab, but when you add the envelope to a document, the Return Address (EnvelopeAddress1) will be added to the envelope and will print.

For additional information, please see the following article in the Microsoft Knowledge Base:

109969 WD97: Automatic Envelope Return Address/Graphic Using AutoText



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about problems with the Return Address and Delivery Address when the envelope is added to a document, please see the following article in the Microsoft Knowledge Base:

177371 WD97: Picture/Object Does Not Show on Envelopes/Labels Tab

Keywords: kbbug kbenvelope kbpending KB177369

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