Microsoft KB Archive/812793

= Cannot Map a Network Drive Under Different User Credentials =

Article ID: 812793

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
If you use the Map Network Drive Wizard to connect to a network share by using different user credentials and you use the browse functionality to locate the network share, you may receive the following error message:

The network folder specified is currently mapped using a different user name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share.

You receive this error message even though you are not aware of making a different connection.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Note To install this fix, you must be running Windows XP Service Pack 1 (SP1). Windows XP Tablet PC Edition and Windows XP Media Center Edition already include SP1.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP SP1 Date        Time   Version        Size       File name -  24-Jan-2003  14:06  6.0.2800.1161  8,240,128  Shell32.dll

Windows XP 64-Bit Edition SP1 Date        Time   Version         Size       File name     Platform -  24-Jan-2003  19:06  6.0.2800.1161  14,366,720  Shell32.dll   IA64 24-Jan-2003 15:28  6.0.2800.1161   8,240,128  Wshell32.dll  X86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB812793

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