Microsoft KB Archive/317919

= Event ID 2009 May Be Logged on Windows NT 4.0-Based Print Servers =

Article ID: 317919

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 6a

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This article was previously published under Q317919



SYMPTOMS
If you are using a Windows NT 4.0-based print server with Microsoft Windows 2000-based client computers, you may see the following event logged in the System Event Log on the print server: Event Type: Error Event Source: Srv Event Category: None Event ID: 2009 User: N/A Description: The server could not expand a table because the table reached the maximum size. Data: 0000: 00040000 00540001 00000000 c00007d9 0010: 00000000 c000009a 00000000 00000000 0020: 00000000 00000000 000003e9 The print server may also stop responding (hang).



CAUSE
This issue can occur if the Windows 2000-based client has a Hewlett-Packard DeskJet 900-series printer installed and is connected to a shared printer on the print server. An issue with the DeskJet 900-series printer drivers causes the client to open thousands of opened named pipes to the server which overwhelms the Windows NT 4.0-based server and causes the server to hang and log event ID 2009s.

Note that this issue may also occur with Hewlett Packard OfficeJet G and Hewlett Packard OfficeJet K series printers.



RESOLUTION
To resolve this issue, obtain the latest drivers for the DeskJet 900-series printer. Hewlett-Packard has also released upgraded files for the OfficeJet printers to resolve this issue:

http://www.hp.com/cgi-bin/cposupport/printerfriendly.cgi?in=all_in_one/software/HpGK_NetTrafficFix.exe

To resolve this issue, you can also upgrade the print server to Microsoft Windows 2000 Server. Windows 2000 has a much higher threshold for open named pipes than Windows NT 4.0 because Windows NT 4.0 has a limitation of 2,048 concurrent open files. Windows 2000 has a limit of 16,384 concurrent open files.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

165815 How to Troubleshoot Event ID 2009 Errors

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Additional query words: HP

Keywords: kbenv kberrmsg kbprb kbprint KB317919

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