Microsoft KB Archive/249051

= PPT2000: PowerPoint Fails with RnR Add-ins =

Q249051

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The information in this article applies to:


 * Microsoft PowerPoint 2000

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SYMPTOMS
When you install the RnR PPTools add-ins for PowerPoint, you may experience the following symptoms:


 * Halfway through the installation process, you receive the following error message:
 * When you close PowerPoint, it stops responding.
 * When you start PowerPoint again, you receive the following error message:
 * When you close PowerPoint, it stops responding.

CAUSE
PowerPoint does not properly unload locked add-ins while quitting.

RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

"Q245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)"

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: PPT2K PPT2000 PPT POWERPNT 2000 PPT9 9.0 crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords : kberrmsg kbdta kbAddIn kberror

Issue type : kbbug

Technology : kbPowerPtSearch kbPowerPt2000 kbZNotKeyword2 kbPowerPt2000Search

Last Reviewed: July 31, 2001

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