Microsoft KB Archive/231213

= SMS: Remote Tools Installation Disables Logitech Mouse Functionality =

Article ID: 231213

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q231213



SYMPTOMS
When the Systems Management Server 2.0 Remote Control agent is installed on a computer with a Logitech mouse (with the version 7.50 device drivers), the mouse is disabled. The following message then occurs on the client:

MouseWare detected a new V-series device on the COM0 port.

This behavior occurs only on Systems Management Server 2.0 clients. Systems Management Server 1.x clients are not affected.



WORKAROUND
Install the Logitech MouseWare version 8.4 driver after installing Remote Tools.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prodsms

Keywords: kb3rdparty kbbug kbprb KB231213

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