Microsoft KB Archive/130974

= WFW Err Msg: Unable to Contact IP Driver, Error Code 0 =

Article ID: 130974

Article Last Modified on 7/27/2001

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q130974



SYMPTOMS
After you install TCP/IP-32 3.11a, you may experience the following problems:

 When you use the PING utility, you receive the following error message:

Unable to contact IP driver, error code 0

 When you use the IPCONFIG utility, you receive the following error message:

Error: Failed to retrieve required information from TCP/IP





CAUSE
These errors can occur for either of the following reasons:


 * You are using the TCP/IP-32 3.11a and NetBEUI protocols together on an IPXODI support driver (Ethernet, Token Ring, or ArcNet).
 * The TCP/IP protocol is not configured correctly.



RESOLUTION
To work around this problem, remove the NetBEUI protocol, or configure the TCP/IP protocol correctly.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.11 tcpip

Keywords: kb3rdpartynetclient KB130974

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