Microsoft KB Archive/888504

= FIX: A process operation on a cube may stop responding if the cube contains a ROLAP partition that is enabled for real-time updates in Analysis Services =

Article ID: 888504

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft SQL Server 2000 Analysis Services
 * Microsoft SQL Server 2000 Analysis Services

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SYMPTOMS
In Microsoft SQL Server 2000 Analysis Services, a process operation on a cube may stop responding (hang) if the cube contains a ROLAP partition that is enabled for real-time updates. Additionally, when you try to connect to the Analysis server that has the database that contains the real-time enabled cube, one of the following symptoms occurs depending on how your client application is designed:
 * The connection process times out.
 * Your client application may stop responding.



CAUSE
This problem occurs because of a thread deadlock condition. Analysis Services uses a special SQL Server trace to monitor updates to the source tables of a cube that contains a real-time enabled partition. Analysis Services may receive an update notification from SQL Server at the same time that an Analysis Services thread makes a commit request for a process operation on the cube that contains a real-time enabled partition. When this behavior occurs, the real-time notification handler thread may enter into a deadlock with the thread that is trying to commit the process operation.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SQL Server 2000 Analysis Services service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have SQL Server 2000 Analysis Services Service Pack 3 installed on your computer.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft SQL Server 2000 Analysis Services 32-bit version
  Date         Time   Version    Size       File name ---  06-Apr-2004  20:25                18,800  Msmd.h   05-Nov-2004  17:09  8.0.986.0    221,760  Msmdcb80.dll 05-Nov-2004 17:09  8.0.0.986  4,063,808  Msmddo80.dll 05-Nov-2004 17:09  8.0.986.0  1,036,864  Msmdgd80.dll 05-Nov-2004 17:09  8.0.986.0    172,608  Msmdpump.dll 05-Nov-2004 17:09  8.0.0.986  9,642,564  Msmdsgn80.dll 05-Nov-2004 17:08  8.0.986.0  1,847,876  Msmdsrv.exe 05-Nov-2004 17:09  8.0.986.0  1,397,312  Msmdvldm.exe 05-Nov-2004 17:09  8.0.986.0  2,085,456  Msolap80.dll 05-Nov-2004 03:24  8.0.986.0    446,524  Msmdsgn.rll 05-Nov-2004 03:05  8.0.986.0    213,068  Msolap80.rll

Microsoft SQL Server 2000 Analysis Services 64-bit version
  Date         Time   Version    Size       File name --  06-Apr-2004  20:25                18,800  Msmd.h   05-Nov-2004  18:50  8.0.986.0  5,533,184  Msmdcb80.dll 05-Nov-2004 18:50  8.0.986.0  5,842,432  Msmdgd80.dll 05-Nov-2004 18:50  8.0.986.0  5,171,712  Msmdpump.dll 05-Nov-2004 18:50  8.0.986.0  6,048,256  Msmdsrv.exe 05-Nov-2004 18:50  8.0.986.0  6,711,808  Msolap80.dll 05-Nov-2004 17:38  8.0.986.0    201,728  Msolap80.rll

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbhotfixserver KB888504

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