Microsoft KB Archive/107091

= PROFS: Duplicate Messages Delivered to PROFS Users =

Article ID: 107091

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway for IBM PROFS and OfficeVision 3.0

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This article was previously published under Q107091



SYMPTOMS
PROFS users sometimes find duplicates in their inboxes of mail messages that originate from a Microsoft Mail for PC Networks user and are transferred through Microsoft Mail Gateway to PROFS.



CAUSE
As part of its message processing, the PROFS Gateway creates temporary files that contain a copy of the original mail message and attachments. If the Gateway crashes while PROFS is processing a mail message, PROFS uses a temporary file to re-process the message when operations resume.

If the original message is properly delivered but the Gateway crashes or halts before the temporary files are deleted, PROFS still re-processes and re-delivers the message when operations resume, causing a duplicate.



WORKAROUND
This is a normal Gateway safeguard against lost mail. Delete the duplicate message.

Additional query words: 3.00 3.0

Keywords: KB107091

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