Microsoft KB Archive/213249

= SMS: SMS Remote Control Service Is Not Installed After Upgrading from 1.2 on Windows NT 3.51 =

Article ID: 213249

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition
 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q213249



SYMPTOMS
When you upgrade a Microsoft Windows NT 3.51 SP5-based client computer from Systems Management Server (SMS) 1.2 to SMS 2.0, you may receive the following error message in the Windows NT Event log:

Error received on creation of WUSER32 service:

Not enough storage is available to process this command



CAUSE
The Microsoft Windows NT 3.51 Resource Kit describes this error message as a problem with low resources on the computer, and recommends the following methods as resolutions to fix the problem. After attempting one of the following methods, retry the command:


 * Reduce the number of running programs.
 * Remove unwanted files from the disk on which the paging file is located and restart the computer.
 * Check the paging file disk for an I/O error.
 * Install additional memory in the computer.



RESOLUTION
This problem was first corrected in Systems Management Server version 2.0 Service Pack 2.



WORKAROUND
If the methods listed earlier in this article do not correct the problem, use any of the following methods to manually install the Remote Control service:
 * 1) Send a package to the client that runs Remctrl.exe.
 * 2) On the client, click the Components tab in the Systems Management tool in Control Panel. Click Remote Control, and then click Repair Installation.
 * 3) Connect to one of the Client Access Points from the client and run the Remctrl.exe file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prodsms

Keywords: kbbug kbcap kbclient kbfix kbhelpdesk kbremoteprog kbupgrade KB213249

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