Microsoft KB Archive/885440

= Internet Information Services Web sites that are hosted on the cluster do not start automatically when an Exchange Server 2003 virtual server fails over to a cluster node =

Article ID: 885440

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
A Microsoft Exchange Server 2003 virtual server fails over to a cluster node. The cluster node and the World Wide Web Publishing service are then restarted. However, Microsoft Internet Information Services (IIS) Web sites that are hosted on the cluster do not automatically start.



CAUSE
The Exchange Server 2003 cluster resource component configures the ServerAutoStart metabase subkey to a value of 0 for all Web sites that are running in a cluster when a virtual server failover occurs. A value of 0 for the ServerAutoStart metabase subkey configures a Web site not to start automatically when the cluster node is restarted.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix requires Exchange Server 2003 Service Pack 1 (SP1).

Restart requirement
You do not have to restart your computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time   Version            Size    File name --    24-Jan-2005  23:04  6.5.7232.72       133,632  Exres.dll



WORKAROUND
To work around this problem, manually start the Web site after the computer restarts. To do this, follow these steps:
 * 1) Click Start, point to Administrative tools, and then click Internet Information Service (IIS) Manager.
 * 2) Right-click the Web site that you want, and then click Start.
 * 3) Repeat step 2 for each additional Web site that you want to start.
 * 4) When you have started all the Web sites that you want, quit Internet Information Service (IIS) Manager.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB885440

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