Microsoft KB Archive/810018

= You cannot synchronize offline changes with a workflow-enabled public folder in Exchange 2000 Server =

Article ID: 810018

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
If you try to synchronize changes that you have made while you are offline to a workflow-enabled public folder that has been marked for offline use, any changes that you apply while you are offline may not synchronize successfully. When you click the Errors tab in the Outlook Send/Receive Progress dialog box, you may receive the following error message:

Task 'Microsoft Exchange Server' reported error (0x00040820) :

'Errors in background synchronization. In most cases, further information is available in a synchronization log in the Deleted Items folder.'

When you open the synchronization log message in the Deleted Items folder of your Outlook client, information that is similar to the following may be displayed:

10:56:11 Error synchronizing message 'new Modified'

10:56:11 [80070005-508-80070005-322]

10:56:11 You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.

10:56:11 Microsoft Exchange Server Information Store

10:56:11 For more information on this failure, click the URL below:

10:56:11 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-322



CAUSE
This problem occurs when you try to perform offline synchronization with a program that sets property-level access control entries (ACEs) on an item, and occurs because of the way that the Incremental Change Synchronization code in Exchange 2000 Server works. When an item is synchronized, Incremental Change Synchronization deletes all the item properties, and then sets all of them again. This process is unsuccessful when a program sets explicit Deny ACE permissions on certain item properties because Incremental Change Synchronization does not have sufficient permissions to delete them before replacing them with those of the offline copy. If access is denied to Incremental Change Synchronization during this procedure, it quits the whole operation instead of just replacing the properties that it has access to.



Cumulative rollup information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

813840 March 2003 Exchange 2000 Server Post-Service Pack 3 (S813840) Rollup

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information
The Global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name ---  25-Nov-2002  23:01  6.0.6372.0   3,915,776  Cdoex.dll 25-Nov-2002 23:01  6.0.6372.0   3,567,616  Excdo.dll 25-Nov-2002 22:40  6.0.6372.0     258,048  Exmime.dll 25-Nov-2002 22:46  6.0.6372.0   1,691,648  Exoledb.dll 25-Nov-2002 21:36  6.0.6372.0   2,256,896  Mdbmsg.dll 25-Nov-2002 21:21  6.0.6372.0      32,768  Mdbrole.dll 25-Nov-2002 22:39  6.0.6372.0   4,587,520  Store.exe



WORKAROUND
To work around this problem, do not use workflow folders offline. Alternatively, you can either grant the user permissions in the workflow process or add the user to the Exchange Domain Servers security group. Either action grants the process that runs Incremental Change Synchronization sufficient rights to delete the workflow properties and complete synchronization from the offline item.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4marchbarFix XADM

Keywords: kbhotfixserver kbqfe kbprb kbqfe kbfix kbexchange2000presp4fix kbbug KB810018

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