Microsoft KB Archive/259276

= PC Win: Personal Name Field in nNw PAB Entry Cannot Be Modified =

Article ID: 259276

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.5

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This article was previously published under Q259276



SYMPTOMS
After you copy an address from the global address list (GAL) to the personal address book (PAB) with the Microsoft Mail for Windows client, the Personal Name field for the PAB entry cannot be modified.

When you attempt to obtain mailbox details using the Microsoft Mail client for MS-DOS (Mail.exe) from the GAL, you may receive the following error message:

Notice 3

Template file corrupted.

Contact Administrator.

Press Enter to continue

Also, if you try to get mailbox details with the MS Mail Administrator program (Admin.exe), you may receive the following error message:

Notice 90

Template file is corrupted.

Contact administrator.

Press Enter to continue



CAUSE
The template file is corrupted.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1
Restore the Admin.inf file from backup prior to when the issue started occurring.

Method 2
Re-create the template data manually. To do this, follow these steps:
 * 1) At a command prompt, change to the Inf subfolder of the Mail database.
 * 2) Rename the existing Admin.inf file.
 * 3) Using the MS Mail Administrator program, re-enter the template information by modifying each of the local addresses. To modify the users' mailboxes, select Local-Admin, and then click Modify.

Method 3
Use the Template utility to create a new Admin.inf file. the Template utility (Template.exe) that is located in the Mailexe folder. To do this, follow these steps:  At a command prompt, change to the Inf subfolder of the Mail database. Type the following command:

type nul > admin.txt

This command creates a zero-byte file, Admin.txt, in the Inf subfolder. Go to the root of the MS Mail database. Change to the drive and subfolder that contain the MS Mail executable files. This is usually the Mailexe subfolder.  Type the following (this example assumes that the Maildata subfolder is in the root of drive M):

template m:\tpl\admin.tpl m:\inf\admin.inf m:\inf\admin.txt -dm

NOTE: This step creates an Admin.txt file. note that you should check the Admin.txt file for signs of corrupt data. Corrupted data may be indicated by control characters or other illegible characters in the template records. If corrupted records exist in the Admin.txt file, you should remove those records from the file before proceeding with the remaining steps of this procedure.

All the records contained in the Admin.txt file should be legible in text format. For example: admin Administrator Name:~ Phone #:~ Fax #:~ Address:~ Department:~ Manager:~

The end of the record marker is a pair of tildes in a separate line. Also note that the tilde at the end of the line is a data field placeholder. This tilde can also be replaced with the actual data that is entered for the user data.  Change to the Inf subfolder.</li> At the command prompt, rename the Admin.inf file to Admin.old. Type the following command:

ren admin.inf *.old

</li> Go to the root of the MS Mail database.</li> Change to the drive and subfolder that contain the MS Mail executable files. This is usually the Mailexe subfolder.</li> Type the following (this example assumes that the Maildata subfolder is in the root of drive M):

template m:\tpl\admin.tpl m:\inf\admin.txt m:\inf\admin.inf -dm

These steps create a new Admin.inf file that matches the current Admin.tpl file.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For more information about MS Mail templates, see Chapter 8 of the Microsoft Mail Administrator's Guide.

Additional query words: winmail windows and pm 16 bit

Keywords: kbprb KB259276

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