Microsoft KB Archive/943775

= &quot;Insufficient hard disk space&quot; error when you try to back up Windows Live OneCare =

Article ID: 943775

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you use the Windows Live OneCare Backup program, you receive the following error message:

Insufficient hard disk space



RESOLUTION
To resolve this issue, use one or more of the following methods:  Move files and folders from your storage device:

Windows XP-based computers  Click Start, click Run, type explorer.exe, and then press ENTER. Right-click the file or the folder that you want to move to another storage location, and then click Cut. Browse to an appropriate storage location on another storage device. Click Paste on the Edit menu.

Windows Vista-based computers  Click Start, type explorer.exe in the Start Search box, and then press ENTER.</li> Right-click the file or the folder that you want to move to another storage location, and then click Cut.</li> Browse to an appropriate storage location on another storage device.</li> Click Paste on the Edit menu.</li></ol>

Note To move multiple files or folders at the same time, hold down the CTRL key, and then select each item. Right-click any of the selected items, and then click Cut. Then, paste as described in the previous steps.</li>  Delete files from your storage device:

Windows XP-based computers  Click Start, click Run, type explorer.exe, and then press ENTER.</li> Browse to the file or to the folder that you want to delete from the backup storage device, right-click the file or the folder, and then click Delete.</li></ol>

Windows Vista-based computers
 Click Start, type explorer.exe in the Start Search box, and then press ENTER.</li> Browse to the file or to the folder that you want to delete from the backup storage device, right-click the file or the folder, and then click Delete.</li></ol>

Note To delete multiple files or folders at the same time, hold down the CTRL key, and then select each item. Right-click any of the selected items, and then click Delete. </li> Back up fewer files. To do this, follow these steps:  Open OneCare.</li> Under Quick links, click Change settings.</li> On the Backup tab, click Configure backup.</li> Click Change settings. If you do not see the Change settings option, continue to the next step.</li> <li>To back up fewer files for a centralized backup plan, click Backup plan for all PCs in the left column. To back up fewer files for a single computer backup plan, click the name of the appropriate computer in the left column.</li> <li>Next to What, click Change this. <ul> <li>To exclude file categories from the backup, clear the appropriate check boxes. For information about the types of files that are included in each backup category, click the category that you want to learn more about.</li> <li>To exclude specific files or folders from the backup, follow these steps: <ol> <li>Click Exclude certain folders or files.</li> <li>To exclude all the contents of a folder, find the folder that you want to exclude in the navigation pane, and then clear the check box next to that folder. To exclude specific files in a folder, click the appropriate folder in the navigation pane. In the right pane, clear the check box next to the file that you want to exclude.</li> <li>Click OK.</li></ol> </li></ul> </li> <li>Click Next.</li> <li>Review the plan, and then click Save.</li></ol> </li> <li>Remove one or more computers from the centralized backup plan: <ol style="list-style-type: lower-alpha;"> <li>Open OneCare.</li> <li>Under Quick links, click Change settings.</li> <li>On the Backup tab, click Configure backup.</li> <li>Click Change settings. If you do not see the Change settings option, continue to the next step.</li> <li>In the left column, click the name of the computer that you want to remove from the centralized backup plan.</li> <li>Next to Where, click Local backup device, and then click Next.</li> <li>Review the plan, and then click Save.</li></ol> </li> <li> Delete old backup sets that you longer need:

Windows XP-based computers
<ol style="list-style-type: lower-alpha;"> <li>Click Start, click Run, type explorer.exe, and then press ENTER.</li> <li>Browse to the file or to the folder that you want to delete, right-click the file or the folder, and then click Delete. If you receive a message that states that you do not have the correct permissions to delete the folder, see the following help topic in the Windows Live OneCare Help:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_UserPermissions.htm

</li></ol>

Windows Vista-based computers
<ol style="list-style-type: lower-alpha;"> <li>Click Start, type explorer.exe in the Start Search box, and then press ENTER.</li> <li>Browse to the file or to the folder that you want to delete, right-click the file or the folder, and then click Delete. If you receive a message that states that you do not have the correct permissions to delete the folder, see the following help topic in Windows Live OneCare Help:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_UserPermissions.htm

</li></ol> </li> <li>Use a different storage device that has the necessary free space.</li></ul>

Important Do not delete any system files, as these files that are critical for the operating system on the computer to function correctly, or any files that you think you might need again in the future.

Keywords: kbtshoot kbprb kbexpertisebeginner KB943775

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