Microsoft KB Archive/828133

= &quot;The Memory Could Not Be Read&quot; Error Message When You Open an E-Mail Message =

Article ID: 828133

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Tablet PC Edition</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul>

 Microsoft Windows 2000 Datacenter Server</li></ul>

 Microsoft Windows 2000 Professional Edition</li></ul>

 Microsoft Windows 2000 Server</li></ul>

 Microsoft Windows NT Server 4.0 Standard Edition</li></ul>

 Microsoft Windows NT Server 4.0, Terminal Server Edition</li></ul>

 Microsoft Windows NT Workstation 4.0 Developer Edition</li></ul>

 Microsoft Windows Millennium Edition</li></ul>

<ul> <li>Microsoft Windows 98 Second Edition</li></ul>

<ul> <li>Microsoft Windows 98 Standard Edition</li></ul> </li> <li>Microsoft Office Outlook 2003</li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you try to open an e-mail message, close the e-mail message, open another e-mail message, and then open the first e-mail message again, you may receive an error message that is similar to the following:

SysFader: Msimn.exe - Application Error: The instruction at &quot;0x77ec83c4&quot; referenced memory at &quot;0x00400067&quot;. The memory could not be &quot;read&quot;.

Msimn.exe has generated errors and will be closed by Windows. You will need to restart the program.

Note You may have to repeat this process several times before you receive the error message.

<div class="cause_section">

CAUSE
This behavior may occur if you receive an e-mail message that does not contain a From field but does contain a Sender field.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">Date       Time      Version        Size       File name - 09-02-2003 10:09:46  6.0.2800.1256  1,175,040  Msoe.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Keywords: kbbug kbfix kbie600presp2fix kbqfe kbie600sp2fix kbhotfixserver KB828133

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