Microsoft KB Archive/908062

= E-mail messages from a user whose mailbox was migrated from Exchange Server 5.5 to Exchange Server 2003 are not delivered to local recipients =

Article ID: 908062

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
After you migrate mailboxes from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003, you may intermittently experience all the following symptoms:  When a user whose mailbox was migrated from Exchange Server 5.5 to Exchange Server 2003 sends e-mail messages to recipients whose mailboxes are hosted on the same server that is running Exchange Server 2003, the messages are not delivered. Instead, these messages remain in the Exchange Server 2003 local delivery queue. Eventually, these messages time out, and the sender receives a non-delivery report (NDR) message. If you view the message in the local delivery queue by using Exchange System Manager, you notice that the message has a status of Retry.  If the user tries to resend the nondelivered message from the e-mail client program, the following event appears in the Application log on the Exchange Server 2003 server: Event Type: Warning

Event Source: MSExchangeTransport

Event Category: Exchange Store Driver

Event ID: 327

Date:

Time:

User:  N/A

Computer:

Description: The following call : EcGetMime to the store failed. Error code : -2147467259. MDB : 682ac3ae-b365-4cd8-b26a-bb4c241fb640. FID : 1-39. MID : 1-16BD1. File :. 



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed before you apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service is automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB908062

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