Microsoft KB Archive/329587

= WD2002: The printer ignores the custom n-up setting in Word =

Article ID: 329587

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q329587





SYMPTOMS
When you print a Word document with a page printer that has the PostScript n-up processing feature (that is, the ability to print  pages per sheet) after you specify a number, the printer does not print with the n-up setting that you specify in Word. Instead, the printer uses the default setting in the printer's properties.

For example, if you use a PostScript printer, such as the Hewlett-Packard (HP) LaserJet 5000 Series PS, that uses the PostScript driver that is included with Microsoft Windows XP (that is, Pscript5.dll version 0.3.1282.1), and you set the Pages Per Sheet option to 2, Word ignores the custom setting and prints each page on a separate sheet, which is the default setting for this printer.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time     Size       File name     Description --  12-Nov-2002 00:17:35 6,632,040  Winwordff.msp Full File Patch 11-Nov-2002 23:29:32 5,654,112 Winword.msp   Client Patch After the hotfix is installed, the following files will have the listed attributes or later:   Date       Time     Version      Size        File name 9-Nov-2002 06:47:36 10.0.4705.0 10,598,984  Winword.exe Note This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: inbox driver paper kb2HR1

Keywords: kbbug kbfix kbprint kbqfe kbofficexppresp3fix kbhotfixserver KB329587

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