Microsoft KB Archive/311727

= An Assigned Program Is Not Installed in Terminal Services Remote Administration Mode =

Article ID: 311727

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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This article was previously published under Q311727



SYMPTOMS
Programs that are assigned to users who log on to Terminal Services-based servers that run in Remote Administration mode may not be installed. This issue occurs with assigned Microsoft Installer (MSI) programs that invoke custom options by using a script. The following information may also be logged in the Application log on the server:

Event Type: Error

Event Source: Userenv

Event Category: None

Event ID: 1085

Date: 10/12/2001

Time: 3:51:24 PM

User: NT AUTHORITY\SYSTEM

Computer:

Description:

The Group Policy client-side extension Software Installation failed to execute. Please look for any errors reported earlier by that extension. For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 11719

Date: 10/12/2001

Time: 11:02:41 AM

User: N/A

Computer:

Description:

Product: Test Package -- Error 1719.The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance. For more information, see Help and Support Center at http://support.microsoft.com.

If you log on to the server locally (at the console), the program deployment works correctly.



WORKAROUND
As a workaround, users can install programs manually by using the Add or Remove Programs tool in Control Panel. Or, users who want to use the console behavior can log on to the console by using the /console switch when they start the Terminal Services server console (by using Mstsc.exe).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbenv kbprb KB311727

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