Microsoft KB Archive/278990

= Discrepancy between Commerce Server 2000 and Commerce Server 2002 Customer Sales and Customer Spend Summary reports =

Article ID: 278990

Article Last Modified on 11/17/2004

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition
 * Microsoft Commerce Server 2000 Standard Edition

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This article was previously published under Q278990



SUMMARY
When users view the Microsoft Commerce Server 2000 and Commerce Server 2002 Customer Sales and Customer Spend Summary reports, they may notice that the sales figures do not match.



MORE INFORMATION
Users may believe that the &quot;Grand Total&quot; in the Customer Sales report should equal the sum of the &quot;Sales&quot; in the Customer Spend Summary report.

However, this discrepancy exists because the Customer Sales report includes not only the subtotal of products that were ordered, but also taxes and shipping costs that were applied to the order. The Customer Spend Summary report includes only product revenue (that is, the quantity of products that were sold multiplied by the unit price) and does not include any taxes or shipping costs that were applied to a customer's order.

Additional query words: cs2k com2k comm2k

Keywords: kbinfo KB278990

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