Microsoft KB Archive/931580

= Error message when you try to start or to load an application in SoftGrid Client: &quot;An unexpected error occurred. Error code: xxxxxx-xxxxxx07-000D3002&quot; =

Article ID: 931580

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to start or to load an application in Microsoft SoftGrid Client, the operation is unsuccessful. Additionally, you receive one of the following error messages:

The SoftGrid Client could not launch.

An unexpected error occurred. Please report the following error code to your System Administrator.

Error code: 07-000D3002

The SoftGrid Client could not load.

An unexpected error occurred. Please report the following error code to your System Administrator.

Error code: 07-000D3002



CAUSE
This issue may occur if the following conditions are true:
 * The HREF attribute of the CODEBASE element of the .osd file does not contain a valid RTSP or RTSPS value.
 * You load the application from the command line by using the Sfttray.exe file.
 * The &quot;file://&quot; element that follows &quot;/sftfile&quot; contains some uppercase letters or is missing.



RESOLUTION
To resolve this issue, modify the .osd file by using a text editor such as Notepad to correct the RTSP or RTSPS value.

Examples of the RTSP and RTSPS values are as follows:

HREF=&quot;rtsp://%SFT_SOFTGRIDSERVER%:554/Softricity/sft_ea70.v1.sft&quot;

HREF=&quot;rtsps://%SFT_SOFTGRIDSERVER%:332/Softricity/sft_ea70.v1.sft&quot;



MORE INFORMATION
For more information about command-line options, click the following article number to view the article in the Microsoft Knowledge Base:

930965 How to import an .sft file from the command line in SoftGrid Client

Keywords: kbtshoot kbexpertiseinter KB931580

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