Microsoft KB Archive/820600

= WMI Numeric Event Provider Reports Incorrect Values in Microsoft Operations Manager 2000 =

Article ID: 820600

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
When you use the Microsoft Operations Manager (MOM) 2000 WMI numeric events provider to return WMI instance values through MOM to sample or threshold, the values may be returned incorrectly to MOM 2000. This problem occurs if the property of the WMI class that is being accessed is of type CIM_UINT64 and if the value exceeds 10 decimal digits.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name --  19-May-2003  15:42  4.0.1300.6  238,841  Eemwminumericprovider.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



To Install the Hotfix
Install this hotfix on all Database Access Server, Consolidator, and Agent Manager (DCAM) computers, and on any computer that hosts a manually installed agent. Applying the hotfix on a DCAM computer initiates an agent update cycle. If agent installation approval is configured, you must approve all pending agent installations in the Pending Installation node after the next agent manager computer scan. To install the hotfix:
 * 1) Copy the hotfix program file (Q820600.exe) to a local folder on your computer, or to a shared network location.
 * 2) Run Q820600.exe on each DCAM computer, and on any manually installed agent computer. Follow the instructions in the installation wizard

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbfix kbqfe kbbug KB820600

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