Microsoft KB Archive/259218

= Works 2000: Program Hangs When You Attempt to Use Online Help =

Article ID: 259218

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 2000 Standard Edition
 * Microsoft Works Suite 2000
 * Microsoft Money 2000 Standard Edition
 * Microsoft Money 2000 Business & Personal Edition
 * Microsoft Money 2000 Deluxe Edition
 * Microsoft Money 2001 Standard Edition
 * Microsoft Money 2001 Deluxe and Business Edition

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This article was previously published under Q259218



SYMPTOMS
When you try to use the online Help feature in any of the Microsoft programs listed at the beginning of this article, the program may stop responding (hang).



CAUSE
This issue may occur if the Microsoft HTML Help files are damaged or missing.



RESOLUTION
To resolve this issue:  Download and install the latest version of Microsoft HTML Help. For additional information and instructions about how to do so, visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=14188

 Click Save this program to disk, and then click OK. Under Save In, click Desktop, and then click Save. Click Close. After the download is finished, disconnect from the Internet, and then double-click the HTMLHELP.EXE file. Follow the instructions on the screen to install the HTML Help Workshop 1.3 Update.</li></ol>

Additional query words: w_works w_money works2k money2k hang freeze lock

Keywords: kbprb KB259218

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