Microsoft KB Archive/238665

= Errors Occur After Creating or Modifying Application, Directory, or Site =

Article ID: 238665

Article Last Modified on 9/19/2006

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APPLIES TO


 * Microsoft Internet Information Server 4.0

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This article was previously published under Q238665



We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx



SYMPTOMS
When you create or modify an Internet Information Server (IIS) application, directory, virtual directory, or site, one or more of the following symptoms may occur:

Note: The symptoms listed below are not all-inclusive; the symptoms that occur may vary due to the differences on your system and configuration.  In the Event Viewer, one of the following events may occur (please note that the application path listed in the description will vary depending on the path to your application):

Source: w3svc

Event ID: 36

Description: The server failed to load the application "/lm/w3svc/1/root" The error was 8007053D.

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Source: Service Control Manager

Event ID: 7011

Description: "Timeout (120000 milliseconds) waiting for transaction response".

 IIS does not start. The Microsoft Management Console (MMC) stops responding when you attempt to open it or view the properties of an item in the scope pane. When you attempt to browse the Web site, one of the following error messages may occur:

HTTP Error 403 - Forbidden

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HTTP Error 500 - Internal Server Error

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Server Application Error.

The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detailed information. Please contact the server administrator for assistance.





CAUSE
The changes made to the application, directory, virtual directory, or site are interrupted while they are being written to the metabase, which corrupted the metabase.



RESOLUTION
Because the metabase has a hierarchical structure, you can attempt to remove, and then re-create only the section that contains the corruption to create valid information in the metabase. To restore IIS functionality, try the following:

Remove and Re-Create the Application, Directory, or Site
If the MMC is working properly, remove, and then re-create the application, directory, virtual directory, or site that was being created when the corruption originally occurred.

Restore from MMC Backup
If the MMC is working properly, and a backup of the metabase was created using the Backup action in the MMC, perform the following steps:
 * 1) In the MMC, open the Internet Information Server snap-in, right-click the computer name, and then click Backup/Restore Configuration.
 * 2) Select the most recent, valid backup, and then click Restore.
 * 3) Manually re-create any changes or settings to IIS that were made between the time of the backup and just before the corruption occurred.
 * 4) Re-create the application, directory, virtual directory, or site that inadvertently caused the corruption.

If the MMC Cannot be Used
If the MMC cannot be started, which therefore prevents you from attempting to remove and re-create the application, directory, virtual directory, or site, perform the following steps:  Manually restore the metabase from a backup file. For information on how to do this, see the following Microsoft Knowledge Base article:

234429 How to Manually Restore the Metabase When No Proper Backup Exists or MMC Won't Start

</li> Manually re-create any changes or settings to IIS that were made between the time of the backup and just before the corruption occurred.</li> Re-create the application, directory, virtual directory, or site that inadvertently caused the corruption.</li></ol>

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MORE INFORMATION
Note: You should back up the metabase regularly using the Restore action in the MMC.

For information on how to back up and restore the metabase by using the MMC, see the IIS Readme file(assuming that the product documentation is installed on the local computer).

Additional query words: vdir recreate corrupt errmsg err msg akz

Keywords: kbprb kbpending KB238665

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