Microsoft KB Archive/177298

= Changes in E-mail Messages Are Not Synchronized =

Article ID: 177298

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Pocket Outlook 2.0
 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.01 Professional Edition

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This article was previously published under Q177298



SYMPTOMS
When you edit an e-mail message using Microsoft Pocket Outlook, and you then synchronize your Handheld PC (H/PC) or Palm-size PC (P/PC) with your desktop computer, the e-mail message is not updated on the desktop computer.



CAUSE
This issue occurs because Windows CE Services checks for and synchronizes changes made only to the following e-mail message attributes:


 * Read
 * Unread
 * Delete

NOTE: You can synchronize an e-mail message edited on your desktop computer with your H/PC.



RESOLUTION
To work around this issue, follow these steps:

 On the desktop computer, use Microsoft Outlook 97 to edit unsent mail. Copy the edited e-mail message from the Inbox to another folder on the H/PC or P/PC. To do so, follow these steps:

 On the H/PC double-tap Inbox or on the P/PC -tap Start, and then tap Inbox. Tap the e-mail message in Pocket Outlook. Tap File, and then tap Copy To. Tap a folder other than the Inbox folder, and then tap OK.</li></ol> </li> Synchronize the H/PC or P/PC with the desktop computer.</li></ol>

Additional query words: hand held 1.00

Keywords: KB177298

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