Microsoft KB Archive/189330

{| The information in this article applies to:
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 * Microsoft Windows NT Server version 4.0
 * Microsoft Windows NT Server, Enterprise Edition version 4.0 - Microsoft Cluster Server

SYMPTOMS
The system stops responding (hangs) during heavy file I/O, such as multiple file copy sessions. The only option is to restart the computer.

MORE INFORMATION
Examination of the System process threads reveals the following cache manager related call stack:

ChildEBP RetAddr Args to Child f4047c04 801181ec 00000001 ntkrnlmp!KiSwapThread+0x1b1 f4047c28 80101ebd f4047c78 ntkrnlmp!KeWaitForSingleObject+0x1b8 f4047c8c 80219a55 80ce9f48 ntkrnlmp!CcCanIWrite+0x175 f4047d30 8016f2b8 80ce9f48 Ntfs!NtfsCopyWriteA+0x50 f4047de0 8013fa99 00000090 ntkrnlmp!NtWriteFile+0x3d2 f4047de0 e12ef000 00000090 ntkrnlmp!KiSystemService+0xc9 00000000 00000000 00000000 +0xe12ef000 Also, examination of the system locks will reveal this same thread.

STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

Keywords         : kbbug4.00 kbfix4.00 Version          : WinNT:4.0 Platform         : winnt Issue type       : kbbug Solution Type    : kbfix
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Last reviewed: July 20, 1998

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