Microsoft KB Archive/891200

= The state of the Microsoft Operations Manager 2005 agent does not change after you resolve all alerts =

Article ID: 891200

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
In the Microsoft Operations Manager (MOM) 2005 Operator console, the state of a MOM 2005 agent does not change after you resolve all alerts for a computer whose state is Error or Warning.

Note As expected, the state of the MOM 2005 Management Server is changed to Success after you resolve all alerts for the computer.



CAUSE
This problem occurs because the alerts are incorrectly triggered for the MOM 2005 Management Server instead of the MOM 2005 agent.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  27-Mar-2005  23:12  6.0.2900.2180     117,992  Mom2005-rtm-kb891200-x86-enu.exe After the hotfix is applied, the following files will have the listed attributes or later:   Date         Time        Size     File name --  04-Mar-2005  20:07       137,728  Momrunscript.exe 04-Mar-2005 19:43       35,694   Q891200.sql 14-Mar-2005 19:13       44,032   Readme.doc

Installation instructions
To install this hotfix, follow these steps:
 * 1) Copy the Mom2005-rtm-kb891200-x86-enu.exe file to a local folder or to a shared folder on a network. If you use a shared folder, make sure that you can access the folder from the computers that require this hotfix.
 * 2) Use administrative credentials to log on to a Management Server that requires this hotfix.
 * 3) Run the Mom2005-rtm-kb891200-x86-enu.exe file. You can run the file at a command prompt. Or, you can use Windows Explorer to run the file.
 * 4) Repeat steps 2 through 3 on each computer that requires this hotfix.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix makes a change to one of the Microsoft SQL Server procedures in the MOM 2005 database. The Alert Suppression tab of a rule property dialog box contains the Computer check box and the Domain check box. If you do not select these check boxes after you apply this hotfix, only the first MOM 2005 agent that meets the criteria for that rule will trigger the alerts. Subsequent MOM 2005 agents that also meet the rule criteria will not trigger alerts. The state of these MOM 2005 agents will not be changed. If you want to change the state of multiple MOM 2005 agents after you apply this hotfix, click to select the Computer check box and the Domain check box.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: event

Keywords: kbqfe kbhotfixserver kbbug kbfix kbexpertiseinter kbmompre2005sp1fix kbopman2005spfix KB891200

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