Microsoft KB Archive/913369

= FIX: The WMI Service may run out of virtual memory and stop functioning when you run status queries against Host Integration Server 2000 or Host Integration Server 2004 WMI namespaces =

Article ID: 913369

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition
 * Microsoft Host Integration Server 2000 Standard Edition
 * Microsoft Host Integration Server 2000 Service Pack 1
 * Microsoft Host Integration Server 2000 Standard Edition

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SYMPTOMS
When you use Windows Management Instrumentation (WMI) to run status queries against Microsoft Host Integration Server 2000 or Microsoft Host Integration Server 2004 WMI namespaces, the WMI service may run out of virtual memory and stop functioning. This problem occurs if one of the following conditions is true:
 * You run several thousand status queries against a few logical units (LUs).
 * You run a few status queries against several thousand LUs.



CAUSE
This problem occurs because the Wmisnastatus.dll library does not correctly release memory under certain conditions. These conditions exist when queries are run against the MsSnaStatus_Lu3270 or MsSnaStatus_Connection namespaces.



Host Integration Server 2000
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Host Integration Server 2000
No hotfix is currently available.

Host Integration Server 2000 Service Pack 1 (SP1)
No hotfix is currently available.

Host Integration Server 2000 Service Pack 2 (SP2)
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.

Host Integration Server 2004
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2004 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB913369

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