Microsoft KB Archive/895393

= The file name of an attachment is unrecognizable after you send an e-mail message by using Microsoft CRM Sales for Outlook =

Article ID: 895393

Article Last Modified on 7/25/2006

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APPLIES TO


 * Microsoft CRM 1.2

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SYMPTOMS
After you send an e-mail message with an attachment by using the Microsoft Business Solutions CRM 1.2 Sales for Outlook (the Outlook client), you experience the following symptom.

When the message recipient views the e-mail message, the file name of the message attachment is unrecognizable, and the recipient cannot read the name of the attached file.



CAUSE
This problem occurs if the file name of the e-mail message attachment contains Greek characters or Cyrillic characters.



RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsemail kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB895393

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