Microsoft KB Archive/164635

= SNA 3.0 Mngagent.exe Traps on NT4.0-J =

Article ID: 164635

Article Last Modified on 3/1/2004

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APPLIES TO


 * Microsoft Windows NT, Japanese Edition 4.0

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This article was previously published under Q164635





SYMPTOMS
Mngagent.exe traps during system shutdown. The trap messages are as follows:

The instruction at 0x60984891 referenced memory at 0x014D1A00. The memory could not be read.

This trap can be reproduced by using the following steps:
 * 1) Stop the MngAgent service using Control Panel Services.
 * 2) Type mngagent at an MS-DOS command prompt.
 * 3) Press CTRL+C.

This error does not occur on the U.S. version of Microsoft Windows NT 4.0.



CAUSE
During Process Detach cleanup, if this is the last process using shared manage objects, MngAgent traps. However, the final cleanup is not necessary because Windows NT should free all resources on its own.



RESOLUTION
An update to SNA Server 3.0 is available to correct this problem. The updated module is:

\system\mngbase.dll



STATUS
Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsna snaprog sna30

Keywords: kbbug kbfix KB164635

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