Microsoft KB Archive/217312

= OLEXP: E-Mail Messages Are Lost after Power Supply Is Interrupted =

Article ID: 217312

Article Last Modified on 6/28/2004

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APPLIES TO


 * Microsoft Outlook Express 5.0

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This article was previously published under Q217312



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
If the power supply to your computer is interrupted immediately after you import e-mail messages using Outlook Express, your imported e-mail messages may not be saved.



CAUSE
This behavior can occur if the power supply to your computer is interrupted before you restart your computer after Outlook Express has finished importing e-mail messages.



RESOLUTION
To resolve this issue, re-import the e-mail messages into Outlook Express. For information about importing e-mail messages into Outlook Express, please see the following articles in the Microsoft Knowledge Base:

176267 How to Import MMF or PST Files into Outlook Express

176523 How to Import Internet Mail Messages into Outlook Express

Keywords: kbui kbprb KB217312

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