Microsoft KB Archive/838086

= You cannot recover or permanently delete soft-deleted items from Outlook Web Access (OWA) =

Article ID: 838086

Article Last Modified on 12/31/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
You cannot recover the soft-deleted items from Microsoft Outlook Web Access (OWA) and OWA fails without an error message.

Additionally, when you try to permanently delete the soft-deleted items, the operation fails and you receive the following error message:

Some items could not be deleted. They were either moved or already deleted, or access was denied.



CAUSE
This problem is caused by antivirus software such as Computer Associates eTrust Antivirus or NOD32 for MS Exchange Server 2.0.

For more information about products that you can use to help safeguard your data and servers from harm that may be caused by computer virus infection, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/partners/default.mspx



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

    Date         Time   Version    Size        File name 12-Jun-2004 04:29  6.0.6603.0      602,112  Abv_dg.dll 12-Jun-2004 04:29  6.0.6603.0      757,760  Adc.exe 12-Jun-2004 04:54  6.0.6603.0    4,370,432  Adcadmin.dll 12-Jun-2004 04:25  6.0.6603.0      593,920  Addxa.dll 12-Jun-2004 04:44  6.0.6603.0       49,152  Archivesink.dll 12-Jun-2004 04:58  6.0.6603.0      221,184  Calconmsg.dll 12-Jun-2004 04:14  6.0.6603.0      585,728  Ccmc.exe 12-Jun-2004 04:56  6.0.6603.0       69,632  Ccmproxy.dll 12-Jun-2004 04:20  6.0.6603.0      716,800  Cdo.dll 11-Jun-2004 14:35  6.0.6603.0    3,919,872  Cdoex.dll 12-Jun-2004 04:56  6.0.6603.0    2,109,440  Cdoexm.dll 12-Jun-2004 04:11  6.0.6603.0      561,152  Cdohtml.dll 10-Jun-2004 18:37                   12,720  Ctrl_calendarview20.htc 10-Jun-2004 18:37                   91,631  Ctrl_calendarview20.js   10-Jun-2004  18:37                    8,882  Ctrl_reminder20.htc 10-Jun-2004 18:37                   71,102  Ctrl_view20.js   12-Jun-2004  04:56  6.0.6603.0      794,624  Dapi.dll 12-Jun-2004 05:27  6.0.6603.0      856,064  Davex.dll 12-Jun-2004 05:27  6.0.6603.0       53,248  Davexpc.dll 12-Jun-2004 04:22  6.0.6603.0       28,672  Dramapi.dll 12-Jun-2004 05:22  6.0.6603.0      131,072  Drviis.dll 12-Jun-2004 04:33  6.0.6603.0      151,552  Ds2mb.dll 12-Jun-2004 04:56  6.0.6603.0      114,688  Ds2mbmsg.dll 12-Jun-2004 05:23  6.0.6603.0      577,536  Dsaccess.dll 12-Jun-2004 04:35  6.0.6603.0      184,320  Dscmsg.dll 12-Jun-2004 04:26  6.0.6603.0       69,632  Dsproxy.dll 12-Jun-2004 04:30  6.0.6603.0       65,536  Dxanotes.dll 12-Jun-2004 02:45                    2,670  Edkguid.h   12-Jun-2004  03:04                   18,980  Edkguid.lib 12-Jun-2004 02:45                  105,318  Edkmdb.h   12-Jun-2004  04:12  6.0.6603.0       49,152  Embx.dll 12-Jun-2004 04:29  6.0.6603.0      167,936  Emsabp32.dll 12-Jun-2004 04:37  6.0.6603.0      962,560  Emsmdb32.dll 12-Jun-2004 04:23  6.0.6603.0    1,798,144  Emsmta.exe 12-Jun-2004 05:24  6.0.6603.0      733,184  Epoxy.dll 12-Jun-2004 04:12  6.0.6603.0       16,384  Escprint.dll 12-Jun-2004 05:25  6.0.6603.0    2,179,072  Ese.dll 12-Jun-2004 05:25  6.0.6603.0      266,240  Eseback2.dll 12-Jun-2004 05:25  6.0.6603.0      217,088  Esebcli2.dll 12-Jun-2004 05:25  6.0.6603.0       40,960  Eseperf.dll 10-Jun-2004 18:42                    6,991  Eseperf.hxx 12-Jun-2004 05:25                  391,634  Eseperf.ini 11-Jun-2004 13:55  6.0.6603.0    8,470,528  Exadmin.dll 02-Aug-2004 00:28  6.0.6603.1    3,596,288  Excdo.dll 12-Jun-2004 05:23  6.0.6603.0      167,936  Exchmem.dll 12-Jun-2004 04:55  6.0.6603.0    3,850,240  Excluadm.dll 12-Jun-2004 04:39  6.0.6603.0    3,354,624  Exconmsg.dll 12-Jun-2004 02:45  6.0.6603.0      210,688  Exifs.sys 12-Jun-2004 02:45  6.0.6603.0        8,192  Exifsmsg.dll 12-Jun-2004 05:22  6.0.6603.0       94,208  Eximap4.dll 12-Jun-2004 04:56  6.0.6603.0    1,867,776  Exmgmt.exe 12-Jun-2004 05:23  6.0.6603.0      262,144  Exmime.dll 12-Jun-2004 04:11  6.0.6603.0      176,128  Exnntp.dll 12-Jun-2004 05:27  6.0.6603.0      143,360  Exodbesh.dll 12-Jun-2004 05:27  6.0.6603.0       57,344  Exodbpc.dll 12-Jun-2004 05:27  6.0.6603.0      200,704  Exodbprx.dll 12-Jun-2004 05:27  6.0.6603.0    2,179,072  Exoledb.dll 12-Jun-2004 05:20  6.0.6603.0       81,920  Exosal.dll 12-Jun-2004 04:24  6.0.6603.0       28,672  Expkm.dll 12-Jun-2004 05:22  6.0.6603.0       32,768  Expop3.dll 12-Jun-2004 05:23  6.0.6603.0       32,768  Exproto.dll 12-Jun-2004 05:27  6.0.6603.0      307,200  Exprox.dll 12-Jun-2004 05:20  6.0.6603.0      122,880  Exps.dll 12-Jun-2004 04:17  6.0.6603.0      139,264  Exres.dll 12-Jun-2004 04:36  6.0.6603.0      143,360  Exschema.exe 12-Jun-2004 05:27  6.0.6603.0      331,776  Exsmtp.dll 12-Jun-2004 04:37  6.0.6603.0      720,896  Exsp.dll 12-Jun-2004 04:38  6.0.6603.0      675,840  Exwform.dll 12-Jun-2004 04:12  6.0.6603.0      180,224  Exwin32.dll 12-Jun-2004 04:56  6.0.6603.0    1,347,584  Exwmi.dll 12-Jun-2004 04:37  6.0.6603.0       40,960  Febecfg.dll 10-Jun-2004 18:37                    5,596  Frm_attach20.js   10-Jun-2004  18:37                   32,766  Frm_composeappt20.js   10-Jun-2004  18:37                   28,461  Frm_composecontact20.js   10-Jun-2004  18:37                    8,985  Frm_readnote20.js   12-Jun-2004  04:33  6.0.6603.0       40,960  Gw2mex.exe 12-Jun-2004 04:32  6.0.6603.0       77,824  Gwart.dll 12-Jun-2004 04:32  6.0.6603.0      110,592  Gwhc.dll 12-Jun-2004 04:43  6.0.6603.0       24,576  Gwisecalmsg.dll 12-Jun-2004 05:22  6.0.6603.0       32,768  Iisif.dll 12-Jun-2004 05:23  6.0.6603.0      135,168  Iisproto.dll 12-Jun-2004 05:23  6.0.6603.0       61,440  Imap4be.dll 12-Jun-2004 04:41  6.0.6603.0      319,488  Imap4evt.dll 12-Jun-2004 04:38  6.0.6603.0      126,976  Imap4fe.dll 12-Jun-2004 05:22  6.0.6603.0      126,976  Imap4svc.dll 12-Jun-2004 04:37  6.0.6603.0      114,688  Imapadm.dll 12-Jun-2004 04:37  6.0.6603.0       20,480  Imapapi.dll 12-Jun-2004 04:56  6.0.6603.0      479,232  Imapmgr.dll 12-Jun-2004 04:56  6.0.6603.0       73,728  Inproxy.dll 12-Jun-2004 05:23  6.0.6603.0       40,960  Jcb.dll 12-Jun-2004 04:22  6.0.6603.0       36,864  Kmsbackup.dll 12-Jun-2004 04:22  6.0.6603.0      204,800  Kmserver.exe 12-Jun-2004 04:39  6.0.6603.0       36,864  Letadata.dll 12-Jun-2004 04:35  6.0.6603.0      868,352  Lsadmin.exe 12-Jun-2004 04:27  6.0.6603.0      163,840  Lscms.dll 12-Jun-2004 04:41  6.0.6603.0      344,064  Lscps.dll 12-Jun-2004 04:27  6.0.6603.0       73,728  Lslde.dll 12-Jun-2004 04:27  6.0.6603.0       28,672  Lsldew.dll 12-Jun-2004 04:27  6.0.6603.0      139,264  Lsmexhc.dll 12-Jun-2004 04:27  6.0.6603.0      237,568  Lsmexif.dll 12-Jun-2004 04:31  6.0.6603.0       20,480  Lsmexin.exe 11-Jun-2004 13:31  6.0.6603.0       40,960  Lsmexnts.exe 12-Jun-2004 04:31  6.0.6603.0       20,480  Lsmexout.exe 12-Jun-2004 04:27  6.0.6603.0      118,784  Lsmmdodb.dll 12-Jun-2004 04:27  6.0.6603.0      200,704  Lsntshc.dll 12-Jun-2004 04:32  6.0.6603.0       49,152  Lsntsmex.exe 12-Jun-2004 04:32  6.0.6603.0       49,152  Lsxfm.dll 12-Jun-2004 04:56  6.0.6603.0    2,973,696  Mad.exe 12-Jun-2004 05:35  6.0.6603.0      524,288  Madfb.dll 12-Jun-2004 04:56  6.0.6603.0      811,008  Madmsg.dll 12-Jun-2004 04:55  6.0.6603.0    4,698,112  Maildsmx.dll 12-Jun-2004 04:17  6.0.6603.0      745,472  Mapi32.dll 12-Jun-2004 04:43  6.0.6603.0       24,576  Mapical.dll 12-Jun-2004 04:12  6.0.6603.0       49,152  Mdbevent.dll 12-Jun-2004 04:31  6.0.6603.0    2,293,760  Mdbmsg.dll 12-Jun-2004 04:14  6.0.6603.0       32,768  Mdbrole.dll 12-Jun-2004 04:37  6.0.6603.0      917,504  Mdbsz.dll 12-Jun-2004 05:23  6.0.6603.0       24,576  Mdbtask.dll 12-Jun-2004 04:32  6.0.6603.0       32,768  Mex2gw.exe 12-Jun-2004 04:13  6.0.6603.0    2,551,808  Mlmig32.dll 12-Jun-2004 04:11  6.0.6603.0       69,632  Mlmignts.dll 12-Jun-2004 04:19  6.0.6603.0      245,760  Mmfmig32.dll 12-Jun-2004 04:29  6.0.6603.0      856,064  Msallog.dll 12-Jun-2004 04:35  6.0.6603.0       81,920  Msgtrack.dll 12-Jun-2004 04:39  6.0.6603.0    3,092,480  Mtamsg.dll 12-Jun-2004 04:39  6.0.6603.0       32,768  Mtaperf.dll 10-Jun-2004 18:58                    5,621  Mtaperf.h   12-Jun-2004  04:39                   96,078  Mtaperf.ini 12-Jun-2004 04:34  6.0.6603.0       73,728  Mtaroute.dll 12-Jun-2004 04:11  6.0.6603.0      151,552  Nntpex.dll 12-Jun-2004 04:56  6.0.6603.0    1,105,920  Nntpmgr.dll 12-Jun-2004 04:26  6.0.6603.0       53,248  Ntspxgen.dll 12-Jun-2004 04:22  6.0.6603.0       57,344  Oabgen.dll 10-Jun-2004 18:50  11.0.5704.14    125,136  Offfilt.dll 12-Jun-2004 04:56  6.0.6603.0       77,824  Pcproxy.dll 12-Jun-2004 05:19  6.0.6603.0       94,208  Peexch50.dll 12-Jun-2004 05:20  6.0.6603.0      413,696  Phatcat.dll 12-Jun-2004 05:27  6.0.6603.0      507,904  Phatq.dll 12-Jun-2004 05:27  6.0.6603.0      229,376  Phatqadm.dll 12-Jun-2004 04:37  6.0.6603.0      114,688  Pop3adm.dll 12-Jun-2004 04:37  6.0.6603.0       20,480  Pop3api.dll 12-Jun-2004 05:22  6.0.6603.0       36,864  Pop3be.dll 12-Jun-2004 04:41  6.0.6603.0      303,104  Pop3evt.dll 12-Jun-2004 04:39  6.0.6603.0       24,576  Pop3fe.dll 12-Jun-2004 04:56  6.0.6603.0      892,928  Pop3mgr.dll 12-Jun-2004 05:20  6.0.6603.0       73,728  Pop3svc.dll 12-Jun-2004 04:41  6.0.6603.0      163,840  Protomsg.dll 12-Jun-2004 05:23  6.0.6603.0      532,480  Reapi.dll 12-Jun-2004 05:27  6.0.6603.0      311,296  Resvc.dll 12-Jun-2004 04:56  6.0.6603.0      708,608  Smtpmgr.dll 12-Jun-2004 04:22  6.0.6603.0       86,016  Srscheck.dll 12-Jun-2004 04:25  6.0.6603.0      401,408  Srsmain.exe 12-Jun-2004 04:29  6.0.6603.0    1,069,056  Srsmsg.dll 12-Jun-2004 05:22  6.0.6603.0    4,673,536  Store.exe 12-Jun-2004 04:10  6.0.6603.0       65,536  Tokenm.dll 12-Jun-2004 05:27  6.0.6603.0      421,888  Tranmsg.dll 12-Jun-2004 04:35  6.0.6603.0       73,728  Turflist.dll 10-Jun-2004 18:38                   22,121  Util_owa20.js   10-Jun-2004  18:38                   12,696  Util_view20.js   12-Jun-2004  04:38  6.0.6603.0    3,735,552  Wmtemplates.dll 12-Jun-2004 04:11  6.0.6603.0       40,960  X400omv1.dll 12-Jun-2004 04:56  6.0.6603.0       94,208  X400prox.dll Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XMON purge

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbexchowa kbqfe kbfix kbbug KB838086

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