Microsoft KB Archive/254280

= Installation of HP 2000c Printer Causes Event ID 64021 for Windows File Protection =

Article ID: 254280

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q254280



SYMPTOMS
After you use the Add Printer Wizard to install the Hewlett-Packard (HP) 2000c or 900c printer, the following event is logged in the System log:

Event Type: Information

Event Source: Windows File Protection

Event Category: None

Event ID: 64021

Date: 02/17/2000

Time: 12:12:09 PM

User: N/A

Computer: servername

Description:

The system file c:\winnt\system32\spool\drivers\color\srgb color space profile.icm could not be copied into the DLL cache. The specific error code is 0x00000002 [The system cannot find the file specified.].

This file is necessary to maintain system stability.



CAUSE
The error message is logged because Windows File Protection is attempting to copy and protect the .icm file, but it cannot find the new target .icm file to copy.



RESOLUTION
You can ignore this error message. The .icm file is already on the protected list for Windows File Protection, and the .icm file on which the printer driver is returning an error message is the same version as the one that is present on the computer. There is no update for the .icm file provided with this driver.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The .icm files are used for Image Color Management (ICM). For more information about ICM in Windows 2000, click Start, click Help, click the Index tab, type image color management, and then view the appropriate topic.

Additional query words: WFP SFP

Keywords: kberrmsg kbprb kbprint kbwfp KB254280

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