Microsoft KB Archive/182370

= DMM: Err Msg: "Msexch35.dll Was Unable to Register" During Setup =

Article ID: 182370

Article Last Modified on 8/21/2007

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APPLIES TO


 * Microsoft Direct Mail Manager for Windows
 * Microsoft Word 97 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q182370



SYMPTOMS
Near the end of Direct Mail Manager Setup, while your system is being updated, you may receive the following error message:

Msexch35.dll was unable to register itself in the system registry.

When you click OK, Setup tells you that:

Microsoft Direct Mail Manager Setup was not completed successfully.

Later, if you use Direct Mail Manager to try to submit a mailing service request, you will receive the following error message:

Error (30000) - Error in Loading Mapi.dll

This error occurred when attempting to connect to you mail server. Direct Mail Manager requires a MAPI compliant e-mail system for transfer of your mailing data to the mailing service.

When you click OK, the following message will appear:

If you are not using a MAPI compliant e-mail system, you can manually e- mail your contact information (name, phone number, e-mail address), document and data file to. Refer to help for more information.



CAUSE
This Setup error occurs when you have a version of Mapi.dll in your Windows\System directory that is incompatible with Direct Mail Manager. This can happen when you install a program that replaces the Mapi.dll that was installed by Microsoft Outlook (from the Microsoft Office 97 Small Business Edition CD-ROM).



WORKAROUND
To correct the Direct Mail Manager Setup problem, follow these steps.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Step 1: Rename Mapi.dll

 * 1) On the Start menu, point to Find and then click Files or Folders.
 * 2) On the Name & Location tab, type Mapi.dll in the Named box.
 * 3) Change the Look In box to drive C: and ensure Include subfolders check box is selected.
 * 4) Click Find Now.
 * 5) With the file selected, click Rename on the File menu.
 * 6) Retype the file name to Mapi.old, and then press ENTER.

For example: Mapi.dll should now be renamed to Mapi.old

NOTE: If multiple Mapi.dll files are found, repeat 5-6 to rename each file.
 * 1) On the File menu, click Close.

Step 2: Reinstall Outlook

 * 1) Insert your Microsoft Office 97 Small Business Edition CD-ROM disc into your CD-ROM drive.
 * 2) On the Start menu, point to Settings and then click Control Panel.
 * 3) Double-click the Add/Remove Programs icon.
 * 4) On the Install/Uninstall Tab, select Microsoft Outlook 97 and then click Add/Remove.
 * 5) In Microsoft Outlook 97 Setup, click Reinstall.
 * 6) When Setup states "Microsoft Outlook 97 Setup was completed successfully," click OK.

Step 3: Reinstall Direct Mail Manager

 * 1) Insert your Microsoft Office 97 Small Business Edition CD-ROM disc into your CD-ROM drive.
 * 2) Double-click the My Computer icon on your Windows desktop.
 * 3) Double-click your CD-ROM drive.
 * 4) Double-click the Value Pack folder
 * 5) Double-click the DMM folder.
 * 6) Double-click the Setup.exe file.
 * 7) Click the Reinstall button.
 * 8) When Direct Mail Manager setup has completed successfully, click OK.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
Additional query words: dmm

Keywords: kbbug kbfix KB182370

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