Microsoft KB Archive/269461

= Visio2000: Troubleshooting Installation Problems =

Article ID: 269461

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q269461



SUMMARY
A Web-based troubleshooter to help you resolve problems you may encounter when you install Microsoft Visio 2000 is now available. To use the troubleshooter, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/assistance/CH010620071033.aspx



MORE INFORMATION
The troubleshooter covers the following topics:  The Visio Installation Manager stops responding, or Visio stops responding while updating the directory cache. You receive the following error message:

The procedure entry point GBL could not be located in the dynamic link library Vislib32.dll.

 You receive error messages about .dll files during installation or when you start Visio 2000 for the first time. You installed Visio 2000 on your Microsoft Windows NT Server 4.0 Terminal Server computer, and now client computers cannot connect to the server. You upgraded to the Enterprise Edition of Visio, and now you cannot use the new features or you receive error messages. You receive the following error message:

The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered.

 You receive one of the following error messages:

Msiexec. This program has performed an illegal operation and will be shut down. If this problem persists, contact the program vendor.

Cannot find the MSIexe.exe or one of its components.

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Additional query words: Vislib32 dll exe

Keywords: KB269461

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