Microsoft KB Archive/263646

= XCON: Mail for Local Mailbox Remains in Queue Folder =

Article ID: 263646

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Commercial Internet System 2.0

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This article was previously published under Q263646



SYMPTOMS
Users in local domains may be unable to receive mail. Inbound mail that is destined for the users may remain in the Queue folder of the Simple Mail Transfer Protocol (SMTP) service.

The local retry (.ltr) file for the associated message may contain the following information:

@ .com

The system cannot find the path specified.



CAUSE
This issue can occur if the users' mailbox location is incorrectly specified.



RESOLUTION
To resolve this issue, make sure that the mailbox location is specified by using the / switch (for example, / ):
 * 1) Use Management Console to open the Membership Directory Manager.
 * 2) Click the ou=Members container.
 * 3) Double-click a user.
 * 4) Click mailbox-location.
 * 5) If the mailbox is listed with a backslash (\), change the backslash to a slash mark (/).

Additional query words: mcis

Keywords: kbfix kbprb KB263646

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