Microsoft KB Archive/288977

= The Computer May Stop Responding During the Shutdown Process When You Use the Sysprep Tool =

Article ID: 288977

Article Last Modified on 9/28/2007

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

-



This article was previously published under Q288977



SYMPTOMS
When you use the Microsoft System Preparation (Sysprep) tool to create a disk image, the computer may stop responding during the shutdown process.



RESOLUTION
To resolve this behavior, you must install Sysprep version 1.1. This version supports the use of an additional switch, /forceshutdown.

To download Sysprep 1.1, refer to either of the following Microsoft Web sites:

http://www.microsoft.com/windows2000/downloads/

http://www.microsoft.com/downloads/details.aspx?familyid=0C4BFB06-2824-4D2B-ABC1-0E2223133AFB

When you have installed Sysprep 1.1, locate the Sysprep.exe file, and then use the sysprep.exe /forceshutdown command.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

259144 Computer May Hang After Using Sysprep on ACPI-Enabled Computer

The /forceshutdown switch is only available with Sysprep 1.1.

Additional query words: /forceshutdown

Keywords: kbprb kbsyspreptool KB288977

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.