Microsoft KB Archive/939235

= An Internet Explorer window that contains a blank Web page appears when you print a record from the Microsoft Dynamics CRM client for Outlook =

Article ID: 939235

Article Last Modified on 8/21/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you print a record from the Microsoft Dynamics CRM client for Microsoft Office Outlook, a Windows Internet Explorer window that contains a blank Web page appears. This problem occurs on a computer that is running Microsoft Windows Server 2003 Terminal Server.



CAUSE
This problem occurs because the Explorer.exe file does not run when you log on to the computer that is running Windows Server 2003 Terminal Server.



RESOLUTION
To resolve this problem, obtain hotfix 906473. Install the hotfix by running the following command at the command prompt:

WindowsServer2003-KB906473-x86-ENU.exe /b:sp1qfe

Then, enable the hotfix. For more information about hotfix 906473, click the following article number to view the article in the Microsoft Knowledge Base:

906473 A new window always opens when you click a link that has a specified target in a WebBrowser control-based application



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbmbsadministration kbexpertisebeginner kbtshoot kbmbsmigrate kbbug kbexpertiseinter KB939235

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