Microsoft KB Archive/319885

= XCON: Messages Sent in the Exchange 2000 Server Organization Are Not Delivered =

PSS ID Number: 319885

Article Last Modified on 6/17/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server

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This article was previously published under Q319885



SYMPTOMS
When you try to send messages to addresses in your Microsoft Exchange 2000 Server organization by using Simple Mail Transfer Protocol (SMTP), you may experience one of the following behaviors:
 * The messages leave the Outbox of the e-mail client but are not delivered to the destination address.
 * The messages remain in the Outbox of the e-mail client.

If you view the tracking history of the sent message, you may notice information similar to the following:

Tracked Message History on server ServerName

- Report generated internally

- SMTP Store Driver: Message Submitted from Store

- SMTP Store Driver: Submitted Message to MTA

- Unroutable report discarded

NOTE: This behavior also occurs when you try to send a message to your own e-mail address.



CAUSE
This problem may occur if the association of Exchange 2000 Server to the SMTP service is damaged.



RESOLUTION
To resolve this issue, follow these steps.

Step 1: Troubleshoot
Determine whether all of the Exchange command verbs for the SMTP service are present. To do this, follow these steps:  Establish a Telnet session with the Exchange 2000 server on port 25. To do this, click Start, click Run, type telnet localhost 25 in the Open box, and then click OK. Type ehlo, and then press ENTER.

The following list should be displayed:

250- Hello [IP address]

250-TURN

250-ATRN

250-SIZE

250-ETRN

250-PIPELINING

250-DSN

250-ENHANCEDSTATUSCODES

250-8bitmime

250-BINARYMIME

250-CHUNKING

250-VRFY

250-X-EXPS GSSAPI NTLM LOGIN

250-X-EXPS=LOGIN

250-AUTH GSSAPI NTLM LOGIN

250-AUTH=LOGIN

250-X-LINK2STATE

250-XEXCH50

250 OK

However, if the following command verbs for the Exchange 2000 Server SMTP service are not present, the association of Exchange 2000 Server to the SMTP service is damaged:

250-X-EXPS GSSAPI NTLM LOGIN

250-X-EXPS=LOGIN

250-AUTH GSSAPI NTLM LOGIN

250-AUTH=LOGIN

250-X-LINK2STATE

250-XEXCH50

 Type quit, and then press ENTER to quit the Telnet session.

Step 2: Reinstall Exchange 2000 Server
If you some of the Exchange 2000 Server association SMTP command verbs are missing, reinstall Exchange 2000 Server.
 * 1) In Control Panel, click Add/Remove Programs.
 * 2) Click Reinstall in the Action list on the Component Selection page.
 * 3) Follow the on-screen instructions to reinstall Exchange 2000 Server.
 * 4) Update Exchange 2000 Server with the same Service Pack as that of the original Exchange 2000 Server installation.

For Exchange 2000 SP2 or later you can use the SMTP Reinstall Tool (Smtpreinstall.exe) to restore the missing Exchange 2000 ESMTP verbs and the Exchange 2000 versions of the files. Smtpreinstall.exe can be found in the \Support\UTILS\I386 folder on the Exchange 2000 SP2 or later CD. Run Smtpreinstall.exe in the previous Step 2: Reinstall Exchange 2000 Server. To run Smtpreinstall.exe:
 * 1) Copy Smtpreinstall.exe to the \Exchsrvr\Bin folder.
 * 2) Run Smtpreinstall.exe from that folder.
 * 3) Restart the computer when you receive the prompt.



MORE INFORMATION
To obtain Service Pack 2 for Microsoft Exchange 2000 Server, please visit the following Microsoft Web site:

http://www.microsoft.com/exchange/downloads/2000/sp2/default.asp

Keywords: kbprb KB319885

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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