Microsoft KB Archive/934859

= Microsoft Dynamics CRM stops responding when you customize Microsoft Dynamics CRM to add a new 1-to-Many relationship between two entities =

Article ID: 934859

Article Last Modified on 6/21/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
When you customize Microsoft Dynamics CRM 3.0 to add a new 1-to-Many relationship between two entities, Microsoft Dynamics CRM stops responding. Additionally, the CPU usage of the server that is running Microsoft SQL Server reaches 100 percent.

This problem occurs if you use the Referential, Restrict Delete relationship behavior type for one of the relationships.

For example, consider the following scenario:
 * You create two custom entities. The entities are named Entity A and Entity B.
 * You create a 1-to-Many relationship between Entity A and Entity B. This 1-to-Many relationship uses the Referential, Restrict Delete relationship behavior type.
 * Then, you create another 1-to-Many relationship between Entity B and Entity A.

In this scenario, the SQL Server Profiler monitor is repeating SQL statements. This problem indicates that Microsoft Dynamics CRM is in an infinite loop.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Prerequisites
To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB934859$\Spuninst folder.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM Server and the Microsoft Dynamics CRM client.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB934859

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