Microsoft KB Archive/290204

= XCON: 5.1.0 NDRs When You Send from Exchange 2000 to Exchange Server 5.5 Computers =

Article ID: 290204

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q290204





SYMPTOMS
You may receive the following non-delivery report (NDR) when you send an e-mail message from an Exchange 2000 Server computer and a Microsoft Exchange Server 5.5 computer. You may receive the following NDR immediately from your local Exchange 2000 server:

Exchange Server on 2/8/2001 9:51 AM

The e-mail address could not be found.

Perhaps the recipient moved to a different e-mail organization, or there

was a mistake in the address. Check the address and try again.

 #5.1.0

No warning or event ID messages are logged in the Application event log (unless logging is set higher than MAX). If you track the message, it shows that the message stops at the local CAT. If you verify this with an LDP dump of the user in Microsoft Windows 2000 Active Directory, and compare the dump to the Exchange Server 5.5 raw properties, everything looks good.

Check that all of the attributes are there and that the server has permissions to access them.

In the registry, if you increase the logging for all MSExchange Transport to 0x7, the following error messages are logged:

Event Type: Error

Event Source: MSExchangeTransport

Event Category: Categorizer

Event ID: 9004

Date: 2/16/2001

Time: 10:50:40 AM

User: N/A

Computer: SERVER

Description:

Categorizer encountered a hard error while processing a message. While

processing user 'smtp:user@server.com', the function

'CPhatCat::HrIsRecipientInSameRG' called 'MDAGetInfo' which returned error

code '0x80040920'. A DSN has been generated. (

K:\transmt\src\cat\sinks\phatcat\cptbif.cpp@3368 )

Data:

0000: 20 09 04 80

Event Type: Error

Event Source: MSExchangeTransport

Event Category: Categorizer

Event ID: 9004

Date: 2/16/2001

Time: 10:50:40 AM

User: N/A

Computer: SERVER

Description:

Categorizer encountered a hard error while processing a message. While

processing user 'smtp:user@server.com', the function

'CPhatCat::HrCheckOrgRecipientEncoding' called 'HrIsRecipientInSameRG'

which returned error code '0x80040920'. A DSN has been generated. (

K:\transmt\src\cat\sinks\phatcat\cptbif.cpp@453 )

Data:

0000: 20 09 04 80

Event Type: Error

Event Source: MSExchangeTransport

Event Category: Categorizer

Event ID: 9004

Date: 2/16/2001

Time: 10:50:40 AM

User: N/A

Computer: SERVER

Description:

Categorizer encountered a hard error while processing a message. While

processing user 'smtp:user@server.com', the function

'CPhatCat::HrCheckEncodingProperties' called 'HrCheckOrgRecipientEncoding'

which returned error code '0x80040920'. A DSN has been generated. (

K:\transmt\src\cat\sinks\phatcat\cptbif.cpp@370 )

Data:

0000: 20 09 04 80

Event Type: Error

Event Source: MSExchangeTransport

Event Category: Categorizer

Event ID: 9004

Date: 2/16/2001

Time: 10:50:40 AM

User: N/A

Computer: SERVER

Description:

Categorizer encountered a hard error while processing a message. While

processing user 'smtp:user@server.com', the function

'CPhatCat::HrTransferRecipToApprMessage' called 'HrCheckEncodingProperties'

which returned error code '0x80040920'. A DSN has been generated. (

K:\transmt\src\cat\sinks\phatcat\cptbif.cpp@228 )

Data:

0000: 20 09 04 80

Event Type: Error

Event Source: MSExchangeTransport

Event Category: Categorizer

Event ID: 9004

Date: 2/16/2001

Time: 10:50:40 AM

User: N/A

Computer: SERVER

Description:

Categorizer encountered a hard error while processing a message. While

processing user 'smtp:user@server.com', the function

'CPhatCat::HrExpandRecipientRestrictionCompletion' called

'HrTransferRecipToApprMessage' which returned error code '0x80040920'.

A DSN has been generated. (

K:\transmt\src\cat\sinks\phatcat\cptexpand.cpp@861 )

Data:

0000: 20 09 04 80

Event Type: Error

Event Source: MSExchangeTransport

Event Category: Categorizer

Event ID: 9004

Date: 2/16/2001

Time: 10:50:40 AM

User: N/A

Computer: SERVER

Description:

Categorizer encountered a hard error while processing a message. While

processing user 'smtp:user@server.com', the function 'ExpandRecipient'

called 'HrExpandRecipientRestrictionCompletion' which returned error code

'0x80040920'. A DSN has been generated. (

K:\transmt\src\cat\sinks\phatcat\cptexpand.cpp@199 )

Data:

0000: 20 09 04 80

Event Type: Information

Event Source: MSExchangeTransport

Event Category: Categorizer

Event ID: 9000

Date: 2/16/2001

Time: 10:50:40 AM

User: N/A

Computer: SERVER

Description:

The function 'CPhatCat::DoICatItemEvent' failed for reason '' when

processing the recipient 'user@server.com' of type 'smtp'. A DSN has been

generated.

Data:

0000: 20 09 04 80

The Lightweight Directory Access Protocol (LDAP) lookup, which is returning 0x80040920, is DSC_W_LDAP_NO_SUCH_OBJECT. DscRead failed, error = 0x80040920.

If you get a network trace, the trace shows the following:

Network Monitor trace Tue 02/20/01 10:48:11 server.txt

Frame Time Src MAC Addr Dst MAC Addr Protocol Description Src Other Addr Dst Other Addr Type Other Addr

785 3.453213 000000000000 000000000000 LDAP ProtocolOp: SearchRequest (3) Server GC IP

+ Frame: Base frame properties

+ ETHERNET: ETYPE = 0x0800 : Protocol = IP: DOD Internet Protocol

+ IP: ID = 0x4C65; Proto = TCP; Len: 1107

+ TCP: .AP..., len: 1067, seq: 246975423-246976490, ack:3478441616, win:16750, src:19548 dst: 389

LDAP: ProtocolOp: SearchRequest (3)

LDAP: MessageID

LDAP: ProtocolOp = SearchRequest

LDAP: Base Object = cn=Deleted Objects,CN=Configuration,DC=com

LDAP: Scope = Whole Subtree

LDAP: Deref Aliases = Never Deref Aliases

LDAP: Size Limit = No Limit

LDAP: Time Limit = No Limit

LDAP: Attrs Only = 0 (0x0)

+ LDAP: Filter Type = And

This trace is successful.



CAUSE
In Regtrace, you see the following:

pszDN: CN=Public Information Store (Server)\

DEL:41ac1b72-f2ca-4be5-8be7-31825ed2e67a,CN=Deleted

Objects,CN=Configuration,DC=com

This is why this problem occurs. When you see DEL:41ac1b72-f2ca-4be5-8be7-31825ed2e67 and the DEL: entry has a globally unique identifier (GUID) as an attribute of an object, this usually points to a server that no longer exists. In most cases, either an administrator had to remove some objects from Active Directory to finish the upgrade, and the Exchange Server 5.5 GUID reference was lost, or the administrator did not remove a server properly. The Exchange Server is trying to use attributes that are deleted, so the server returns DscRead failed, error = 0x80040920, which is DSC_W_LDAP_NO_SUCH_OBJECT.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack



WORKAROUND
To work around this problem:
 * 1) Run the Exchange Server 5.5 version of the Exchange Server Administrator program against the Exchange Server 5.5 computers in the site.
 * 2) Locate the server object, click the private information store, press ALT+ENTER, and then check the Public Folder Store. It must point to a valid (existent) server or you cannot send mail to that server.

NOTE: This problem has occurred on servers that are pointing to a valid public folder information store. If you switch the association from the current public folder store to another public information store, and then back to the original public information store, it should correct this problem.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Keywords: kbbug kbfix KB290204

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