Microsoft KB Archive/838609

= Agents wait five minutes before reconnecting to the consolidator on Microsoft Operations Manager 2000 Service Pack 1 =

Article ID: 838609

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SUMMARY
After you set the retry values on the Communication Failure Handling tab of the Agents properties dialog box, the settings are ignored. Agents always wait for five minutes before trying to reconnect to the consolidator. Alerts may be delayed by five minutes, and event ID 21249 may appear in the application log.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Operations Manager 2000 SP1 installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name 01-Apr-2004 22:49  4.0.1300.16  4,930,281  Eemwf.dll 01-Apr-2004 22:12  4.0.1300.16  2,054,812  Mcscmn04.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbopman2000sp1fix kbevent kbsyssettings kbperformance kbfix kbbug KB838609

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