Microsoft KB Archive/231942

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Cannot Undock Notebook Computer with LS-120 Removable Drive in the Docking Station

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Q231942

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The information in this article applies to:


 * Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5

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SYMPTOMS
You cannot undock a notebook computer when an LS-120 IDE Floptical drive is installed in the docking station.

CAUSE
The Input Output Supervisor (IOS) query remove request does not succeed on the suspend operation when the system is attempting to undock because the device is of type DCB_TYPE_floppy.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time    Version      Size    File name 04/12/99 09:18p  4.00.1114    68,962  Ios.vxd NOTE: You must install the AMD-K6-2 update before installing this hotfix.

To work around this problem, shut down the computer before you undock the notebook computer.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
For additional information about the AMD-K6-2 Update, please see the following article in the Microsoft Knowledge Base:

"Q192841 Difficulties Using AMD K6-2 or Athlon Central Processing Unit" Additional query words:

Keywords : kbhw osr2 win95

Issue type : kbprb

Technology : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210