Microsoft KB Archive/326759

= PRB: Commerce Server 2002 Business Desk catalog refresh error message when port number has changed =

Article ID: 326759

Article Last Modified on 10/1/2004

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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This article was previously published under Q326759



SYMPTOMS
When you click Refresh in the Catalog Editor module of BizDesk, you may receive the following error message:

An error occurred while refreshing the catalog cache for: http:// /retail

Error number: 0X800C0005

No Description, No Source, No Help File, Help Context is 0



CAUSE
This problem might occur if the port number on the site has changed. The first time you view the site, an entry is added to the CatalogCache_Virtual_Directory table.

When you click Refresh in the Catalog Editor module, BizDesk reads the URL out of the CatalogCache_Virtual_Directory table, and then tries to refresh both of the URLs. If the port number has changed since the value was written to the table, the value in the table is wrong and you receive the error message.



RESOLUTION
Delete the row that contains the incorrect URL. To do this, follow these steps:
 * 1) Open SQL Enterprise Manager, and then locate the correct database for your commerce application.
 * 2) Expand this database, and then click Tables.
 * 3) Right-click the CatalogCache_Virtual_Directory table, and then click Open Table/Return all Rows.
 * 4) Determine which value is wrong.
 * 5) Click the gray area to the left of the row to select the whole incorrect row, and then press DELETE.
 * 6) Click YES to permanently delete this row.

Additional query words: plutonium

Keywords: kberrmsg kbfix kbnofix kbprb kbpending KB326759

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