Microsoft KB Archive/318254

= IntelliMouse: Error Message: Mouse Error on Boot Cmtool32.dll Linked to Missing Export in Mslng32.dll =

Article ID: 318254

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft IntelliPoint 4.11
 * Microsoft IntelliMouse 3.0
 * Microsoft SideWinder Mouse

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This article was previously published under Q318254



SYMPTOMS
When you try to start your computer, you receive an error message similar to the following:

Mouse error on boot cmtool32.dll linked to missing export in mslng32.dll

If you use the mouse to click the Forward button or the Back button, the computer does not respond.



CAUSE
This behavior may occur if your Microsoft IntelliPoint software is damaged.



RESOLUTION
To resolve this issue, use one of the following methods to reinstall the IntelliPoint software.

Method 1: Install the Latest Version of the IntelliPoint Software
 Visit the following Microsoft Web site:

Microsoft Mouse home page

 Click Download. Follow the on-screen instructions to download and install the latest version of the IntelliPoint software.

Method 2: Reinstall the IntelliPoint Software from the IntelliPoint Setup Disk
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

 Click Start, and then click Control Panel. Double-click Add or Remove Programs.</li> Click Microsoft IntelliPoint, and then click Remove.</li> Follow the on-screen instructions to remove the IntelliPoint software. If you are prompted to restart the computer, do so.</li> Insert the IntelliPoint Setup disk into the disk drive, or insert the CD-ROM into the CD-ROM drive or DVD-ROM drive.</li> If IntelliPoint Setup does not start automatically, follow these steps:  Click Start, and then click Run.</li> In the Open box, type the following line, and then click OK:



where  is the letter of the drive that contains the Setup disk or CD-ROM.</li></ol> </li> Follow the on-screen instructions to install the IntelliPoint software.</li></ol>

Keywords: kbprb KB318254

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