Microsoft KB Archive/260281

= Picture It!: TWAIN error message with CanoScan scanner =

Article ID: 260281

Article Last Modified on 7/2/2007

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APPLIES TO


 * Microsoft Digital Image Pro 10
 * Microsoft Digital Image Pro 9
 * Microsoft Digital Image Suite 9
 * Microsoft Digital Image Suite 10
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft PhotoDraw 2000 Standard Edition
 * Microsoft PhotoDraw 2000.2 Standard Edition
 * Microsoft Picture It! Digital Image Pro 7.0
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Express 2000
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! 1.0 Standard Edition
 * Microsoft Picture It! 2.0 Standard Edition
 * Microsoft Picture It! 99 Standard Edition
 * Microsoft Picture It! 2000 Standard Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Express 9.0
 * Microsoft Picture It! Express 10
 * Microsoft Picture It! Photo Premium 9
 * Microsoft Picture It! Premium 10
 * Microsoft Digital Image Standard 2006
 * Microsoft Digital Image Starter Edition 2006
 * Microsoft Digital Image Suite 2006

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This article was previously published under Q260281



SYMPTOMS
When you try to scan a document with a Canon CanoScan scanner, you may receive either of the following error messages:

TWAIN internal error. The device encountered an internal error.

Cannot open communication port. Another application may be using port.

Scanner drive will be closed. Selected TWAIN driver could not be enabled.



CAUSE
This behavior may occur if the driver for the CanoScan scanner is outdated.



RESOLUTION
To resolve this behavior, download and install the CanoCraft CS-P version 3.7.0 driver for the CanoScan FB 630P scanner. To do this, visit the following Canon Web site:

http://www.canon.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
The CanoScan line of scanners includes the following models:

Canon CanoScan 300, 310, 320

Canon CanoScan 600, 610, 620, 630

Canon CanoScan 1200

Canon CanoScan 2700, 2710

Additional query words: pi2k pictureit phd2k photo draw pip2001 cannon cano scan pip pi pip2003

Keywords: kberrmsg kbprb kbscan KB260281

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