Microsoft KB Archive/946077

= Error message when you try to access content in Zune Marketplace: &quot;To preview or play explicit content, sign in to Zune Marketplace” =

Article ID: 946077

Article Last Modified on 12/6/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune Live

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SYMPTOMS
When you try to access certain content in Zune Marketplace, you may receive the following error message:

To preview or play explicit content, sign in to Zune Marketplace



CAUSE
This issue may occur for one of the following reasons:
 * You are not signed in to Zune Marketplace.
 * You do not have an account that has permission to access explicit content.

Child accounts cannot access content that is marked as explicit unless it is allowed by the Parent account in Family Settings.



THINGS TO TRY

 * 1) Make sure that you are signed in to Zune Marketplace in the Zune software. To sign in to Zune Marketplace, start the Zune software, click Sign In, and then sign in by using your Windows Live ID.
 * 2) Use an account that has explicit content permissions.

Note In some cases, Child accounts that have been granted explicit content permissions by a Parent account may still receive the error message that is mentioned in the &quot;Symptoms&quot; section. This is a known issue.

Keywords: kbzunelive kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB946077

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