Microsoft KB Archive/327350

= Windows 2000 Server Hangs While Mapping a Desktop and Creating a Process =

Article ID: 327350

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q327350



SYMPTOMS
A Windows 2000-based server may stop responding (hang) if a process creates a new process and creates or closes a desktop at the same time.



CAUSE
There is a timing problem in the Win32k.sys driver.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  08-Aug-2002  15:24  5.0.2195.5265     42,256  Basesrv.dll 08-Aug-2002 15:24  5.0.2195.5907    222,992  Gdi32.dll 08-Aug-2002 15:24  5.0.2195.4928    708,880  Kernel32.dll 08-Aug-2002 15:24  5.0.2195.4733    332,560  Msgina.dll 08-Aug-2002 15:24  5.0.2195.6000    379,664  User32.dll 08-Aug-2002 15:24  5.0.2195.5968    369,936  Userenv.dll 08-Aug-2002 15:23  5.0.2195.6003  1,642,416  Win32k.sys 03-May-2002 11:31  5.0.2195.5731    178,960  Winlogon.exe 08-Aug-2002 15:24  5.0.2195.5935    243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
This problem has occured when Novell's client and Citrix Metaframe are running on the same server. This problem also occurs with Telnetd.exe. Other software may also trigger this problem.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbshell kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB327350

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