Microsoft KB Archive/136895

= PC Gen: First Contact Form for MS Mail Connection Gateway =

Article ID: 136895

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Mail Connection 1.0b
 * Microsoft Mail for AppleTalk Networks 3.2

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This article was previously published under Q136895



Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):    x 4 0 0 f c c          m s f c c    3 c o m f c c          p r o f s f c c    m c i f c c            s m t p f c c    f f a p i f c c        s n a d s f c c    f a x f c c            c o n n f c c

                CONNECTION GATEWAY PROBLEM REPORT FORM

REMEMBER: All LAN configuration questions must be answered. Check with the LAN administrator, if necessary.

Connection Gateway version:  1.0b   3.2

GW server file version:  1.0b    3.2   3.2.4   3.2.5   3.2.6   3.2.7 3.2.8  3.2.9

Connection Name Utility (CNU) version:  1.0b   3.2   3.3   3.4   3.5

Proxy Net:

Proxy PO:

APPLETALK MAIL    Server version:   2.x    3.0    3.0a   3.0b   3.1   3.1a 3.1c  3.1d   3.1d+

Server name: ___________________________________

Site name: ___________________________________

Macintosh model: ___________________________________

RAM installed: ___________________________________

Mac OS version:  System 6.0x   System 7.x

Memory allotted to Mail Server: ___________________________________

Size of Microsoft Mail data file: ___________________________________

Gateways installed: ___________________________________

Topology:  LocalTalk   EtherTalk   TokenTalk

PC MAIL      Postoffice version: ___________________________________

Gateway PO name (Net/PO): ___________________________________

Dir-Sync server name (Net/PO): ___________________________________

Information on machine running MacGate: _____________________________

_____________________________________________________________________

NOS: _____________________________

Other Questions ---

Can the problem be reproduced?

Has this ever worked?

What has changed, if known?

List All Error Messages Reported

Detailed Description of the Problem ---

List The Troubleshooting Steps Already Taken

NOTE: Attach logs if available.

Additional query words: 1.x 3.2x (first contact) connfcc fcc

Keywords: KB136895

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