Microsoft KB Archive/265252

= Error Message: Photodrw Has Caused an Error in Kernel32.dll =

Article ID: 265252

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft PhotoDraw 2000 Standard Edition
 * Microsoft PhotoDraw 2000.2 Standard Edition

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This article was previously published under Q265252



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you use a Canon CanoScan 600 scanner with Canon's ScanCraft CS version 3.2 software suite, you may receive the following error message:

Photodrw has caused an error in KERNEL32.DLL. Photodrw will now close.



CAUSE
The Canon TWAIN drivers version 3.2 and earlier are not compatible with the TWAIN 1.7 standard from the TWAIN Working Group used by Microsoft Windows Millennium. The scanner still works with its own software but does not work with any TWAIN applications.



RESOLUTION
To resolve this issue, contact the manufacturer for the latest device drivers.

The latest Canon CanoScan 600 device drivers (version 4.0 or higher) are available from Canon's Web site at the following Web site address:

http://128.11.41.160/goto.shtml?/techsupport/downloads/index.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
You can obtain information about the TWAIN Working Group and the 1.7 TWAIN standard at the following Web site address:

http://www.twain.org.

Additional query words: HWIMAEM WIA kernel32 dll

Keywords: kberrmsg kbkern32dll kbprb KB265252

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