Microsoft KB Archive/233469

= Business Planner: Stops Responding When You Click Help Topic =

Article ID: 233469

Article Last Modified on 1/26/2006

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APPLIES TO


 * Microsoft Business Planner

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This article was previously published under Q233469



SYMPTOMS
When you click any of the following Help topics in Microsoft Business Planner, you may receive an error message, and Business Planner may stop responding.
 * About the Content in Business Planner
 * About Categories, Topics, and Articles
 * About Wizards
 * About the Resource Center



CAUSE
This behavior can occur if your default Web browser is Microsoft Internet Explorer version 3.02 or earlier.



RESOLUTION
To resolve this issue, install Internet Explorer 4.0 or later from the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.mspx

When you are prompted to set Internet Explorer as your default browser, click Yes.



MORE INFORMATION
You may receive either of the following error messages, depending on the operating system installed on your computer.

Microsoft Windows 95
Msohelp caused an invalid page fault in module Kernel32.dll.

Microsoft Windows NT 4.0
Msohelp.exe - Application Error

The instruction at 0x77f6467a referenced memory at 0x0042005c. The memory could not be written.

Additional query words: msbp ie3 hang freeze lock

Keywords: kberrmsg kbinterop kbprb KB233469

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