Microsoft KB Archive/304503

= OL2000: Invalid Page Fault Error Message When You Synchronize Palm Pilot IV: MSO9.DLL Error =

Article ID: 304503

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q304503



SYMPTOMS
When you attempt to synchronize your Palm Pilot IV, you may receive the following Invalid Page Fault (IPF) error message:

MSO9.DLL Error



CAUSE
This behavior can occur if you are using the Microsoft Outlook Personal Folders Backup tool.



WORKAROUND
To work around this issue, uninstall the Microsoft Outlook Personal Folders Backup tool. To do this, follow these steps:
 * 1) Quit Outlook.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) In the list of programs on the Install/Uninstall tab, find and select Microsoft Outlook Personal Folders Backup. Click Add/Remove.
 * 5) Click Yes to confirm that you want to uninstall this software.

Additional query words: OL2K

Keywords: kberrmsg kbprb KB304503

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