Microsoft KB Archive/180220

Money: Error Message: Unable to Initialize Online Services

PSS ID Number: Q180220 Article last modified on 08-20-1998

WINDOWS:98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 == Microsoft Money 98 == 

= SYMPTOMS =

When you click Update Internet Information, or click Options on the Tools menu and then click the Online Services tab, you may receive the following error message:

Money was not able to Properly initialize Online services, you’ll need to reinstall from the original product disks.

-or-

Money was not able to Properly initialize Online services. If you wish to use your online services you will need to reinstall Money from your original product disks.

= CAUSE =

This occurs when the following two dynamic-link library (DLL) files are incorrect versions:

Inetcfg.dll Inet16.dll

This may be a result of having used a beta version of Microsoft Internet Explorer (IE) 4.0, which was not completely uninstalled. This also may occur if you try to use an earlier version of Microsoft Money after installing a later version in a different folder on the same computer.

= RESOLUTION =

To resolve this issue, rename both the Inetcfg.dll and Inet16.dll files, and reinstall Microsoft Internet Explorer. To do this, follow these steps:

  Click the Start button, point to Find, and then click Files And Folders.   In the Named box, type the following: Inetcfg.dll.   In the Look In box, type the drive letter where Windows 95 is installed. For example, type the following: C: NOTE: If C is not the drive letter for your installation of Windows 95, replace C with your drive letter.   Click Find Now.   Right-click the Inetcfg.dll file when it is found. Then click Rename on the shortcut menu. </li>  Rename the file to the following, and press ENTER: Inetcfg.old </li>  Repeat steps 1-6 for the Inet16.dll file. </li>  Reinstall Microsoft Internet Explorer in the same fashion that you originally installed it. </li></ol>

= MORE INFORMATION =

For more information on installing Microsoft Internet Explorer, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q173436 TITLE : Money: How to Reinstall Internet Explorer to Work with Money

ARTICLE-ID: Q164530 TITLE : Internet Explorer 4.0 ie4.txt File

ARTICLE-ID: Q174311 TITLE : Internet Explorer Plus 4.0 Readme.txt File

= Additional query words: w_money 6.0 7.0 hat IE install online =

Keywords : kberrmsg kbdta mnyweb kbonline Version : WINDOWS:98,99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.