Microsoft KB Archive/67985

WinWord Err Msg: CANNOT START CONVERTER: 

PSS ID Number: Q67985 Article last modified on 11-02-1994

1.10

WINDOWS

Summary:

Word for Windows returns the error:

CANNOT START CONVERTER: 

when you try to import a file created with another application, if it cannot find the associated file converter.

More Information:

The following are causes for this error message:

  The error message may come after the error message “SYSTEM ERROR CANNOT FIND .” This is caused by having an incorrect path in the WIN.INI file for the conversion in the [Microsoft Word] section.  Check to see if the name and path are correct for the DLL. Check to see if the conversion DLL is on the hard drive.

Correcting the path will correct both errors.   This can be caused by a line in the WIN.INI file under the [EXTENSIONS] section referring to DLL. Any DLL reference in the [EXTENSIONS] section will cause this error. Removing the references to DLL in the [EXTENSIONS] section will solve the problem.   The error can also be caused by having low conventional memory. Some possible solutions are as follows:  Close some open documents.</li> Select draft view.</li> Select background pagination.</li> If these don’t work, try closing Word for Windows and then restart Word for Windows.</li></ol> </li></ol>

Reference(s):

“Microsoft Word for Windows User’s Reference” pages 410, 420

KBCategory: kbinterop KBSubCategory: Additional reference words: textconv 1.10 geninfo ============================================================================= Copyright Microsoft Corporation 1994.