Microsoft KB Archive/935979

= Error message when you try to create a Zune account: &quot;The e-mail address that you entered is associated with a Windows Live ID&quot; =

Article ID: 935979

Article Last Modified on 11/19/2007

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APPLIES TO


 * Zune Live
 * Zune software
 * Zune Digital Media Player

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SYMPTOMS
If you try to sign up for a Windows Live ID when you create a Zune account, you may receive the following error message:

The e-mail address that you entered is associated with a Windows Live ID.



CAUSE
This issue occurs because the e-mail address that you enter has already been used to create a Window Live ID.



THINGS TO TRY
 Recover and reset the password for your Windows Live ID. For more information about how to recover and reset the password for your Windows Live ID, click the following article number to view the article in the Microsoft Knowledge Base:

935255 How to change or reset the password for your Windows Live ID

 Complete the Zune account creation process by using the desired e-mail address for your Windows Live ID.  Visit the following Web site, and then click Sign in:

http://www.live.com/

 Use the Windows Live ID and password that you reset earlier to sign in to Windows Live.

Note If you have successfully signed in to the site, Sign out appears in the upper-right hand corner of the page.

 Click Sign out. Start the Zune software. Click Sign in.</li> Click Create a new account.</li> Follow the steps to complete the account creation wizard.</li></ol> </li></ol>

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MORE INFORMATION
If you cannot recover and reset the password for the desired Windows Live ID, try using a different e-mail address to create a Windows Live ID. Then, follow the Zune account creation process and use the new Windows Live ID.

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