Microsoft KB Archive/306889

= Computer Hangs After You Remove the Second Battery =

PSS ID Number: 306889

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q306889



SYMPTOMS
When you eject the second battery from a device bay, your Advanced Power Management-enabled computer may stop responding (hang). If you reinsert the battery, your computer may return to normal operation.



CAUSE
This problem can occur if the Apmbatt.sys component is not properly tracking the state of the battery you ejected.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date         Time   Version    Size   File name -  27-Sep-2001  13:24  4.10.2224  4,416  Apmbatt.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If your computer shows symptoms similar to those documented in the following Microsoft Knowledge Base article, note that the update that is described in this article is the Windows 98 Second Edition version of the same update:

243048 Windows 98 May Stop Responding When Resuming from Suspend

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: hwapm

Keywords: kbbug kbenv kbQFE KB306889

Technology: kbWin98SE kbWin98SEsearch

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