Microsoft KB Archive/330279

= Deleted routing groups are listed in the WinRoute tool; fix requires Exchange 2000 SP3 =

Article ID: 330279

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 3

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This article was previously published under Q330279





SYMPTOMS
If you use the WinRoute tool to view the link state table, some routing groups and objects may be listed under the following heading:

[Routing groups not found in DS]



CAUSE
This problem may occur if you do not have the correct permissions on the directory service. For example, this problem may occur if you use an account that is not an administrator account and that does not have at least read only permissions on the Exchange branch of Active Directory.

This problem also occurs because of replication latency and timing problems that are related to moving servers from one routing group to another, and then deleting the source routing group.



Cumulative rollup information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A hotfix is available that prevents a certain latency and timing problem. At minimum, apply this hotfix to all routing group masters.

Note that this hotfix does not remove any items under the [Routing groups not found in DS] heading. A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information
Component: Transport

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date          Time    Version      Size      File name --  03-OCT-2002   17:28   6.0.6338.0   516,672   Reapi.dll 03-OCT-2002  17:31   6.0.6338.0   307,712   Resvc.dll



WORKAROUND
To work around this problem, shut down all Exchange services simultaneously across the organization to remove the routes.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about a version of this fix that requires Exchange 2000 Server Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

326199 Deleted routing groups are listed in the WinRoute tool; fix requires Exchange 2000 S

Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix kbqfe KB330279

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