Microsoft KB Archive/944938

= A required component cannot be installed when you try to install the Zune software =

Article ID: 944938

Article Last Modified on 11/13/2007

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APPLIES TO


 * Zune software
 * Zune Digital Media Player

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SYMPTOMS
When you try to install the Zune software, you receive one of the following error messages:

Error message 1

The media for installation package couldn't be found. It might be incomplete or corrupt.

Error message 2

Setup must stop because the required package failed to install.

Error message 3

The media for installation package couldn't be found. It might be incomplete or corrupt.

Error message 4

Can't contact Microsoft Update. Please try again later.

Error message 5

Can't download the required components from Microsoft Update. Please try again later.

Error message 6

Can't install the required components from Microsoft Update. Please try again later.

You receive one of these error message for one of the following products:
 * The Microsoft .NET Framework 2.0
 * Microsoft Windows Media Format 11 runtime
 * Microsoft Error Reporting 2.0
 * XMLLite

Additionally, the installation cannot continue.



CAUSE
This issue may occur when software updates that are required by the Zune software are not available when you try to install the Zune software. The following required updates are available from the Microsoft Update Web site:
 * The .NET Framework 2.0
 * Microsoft Error Reporting
 * XMLLite
 * Windows Format SDK



THINGS TO TRY
To obtain all required updates in one package, follow these steps:  Click the following link to download the update package:

http://go.microsoft.com/fwlink/?LinkID=104738

 In the dialog box that appears, click Run to start the installation process. When you are prompted, type the name of the folder where the files will be extracted. When the files are copied to the folder, open the folder, and then double-click Startzune.exe to install the Zune software.

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