Microsoft KB Archive/331198

= SMS: Smsmon32.exe hangs after a user logs on, logs off, or shuts down the computer =

Article ID: 331198

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q331198



SYMPTOMS
After the post-Service Pack 4 (SP4) Hotfix Rollup Package (HRP) is installed, Smsmon32.exe may stop responding (hang) on a Systems Management Server (SMS) client. This problem may occur when a user logs on, logs off, or shuts down the client computer. When this problem occurs, Smsmon32.exe hangs while a dialog box with Wait, End Task, and Cancel buttons appears.



RESOLUTION
For SMS 2.0 Service Pack 5 (SP5) sites, this fix is included in Microsoft Knowledge Base article 815373. Click the following article number to view the article in the Microsoft Knowledge Base:

815373 SMS clients do not check for new programs at the correct interval

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version        Size       File name            Platform --- 01-May-2002 18:30  2.0.92.9         638,692  Apasetup.exe         Alpha 01-May-2002 17:55  2.0.1493.4163    295,184  Ccim32.dll           Alpha 01-May-2002 18:30  2.0.92.9       1,926,769  Ccmcore.exe          Alpha 01-May-2002 18:30  2.0.1493.4170  4,453,167  Clicore.exe          Alpha 01-May-2002 12:05  2.0.1493.4105    125,712  Clisvcl.exe          Alpha 01-May-2002 18:30  2.0.1493.4170     13,584  Cliver.exe           Alpha 01-May-2002 18:30                        67  Compver.ini 01-May-2002 18:30                        67  Compverbase.ini 01-May-2002 18:30                        67  Compversmsapm32.ini 01-May-2002 18:30                        67  Compverswdist.ini 01-May-2002 15:45  2.0.1493.4149     55,056  Cqmgr32.dll          Alpha 01-May-2002 18:30  2.0.1493.4170    105,232  Launch32.exe         Alpha 01-May-2002 16:30  2.0.1493.4146     75,536  Odpsys32.exe         Alpha 01-May-2002 16:30  2.0.1493.4146     83,216  Odpusr32.exe         Alpha 01-May-2002 18:30  2.0.1493.4170    331,536  Smsapm32.exe         Alpha 01-May-2002 18:30  2.0.1493.4170    175,888  Smsmon32.exe         Alpha 01-May-2002 18:30  2.0.92.9         694,839  Swdist32.exe         Alpha 01-May-2002 18:30  2.0.92.9         391,460  Apasetup.exe         x86 01-May-2002 17:55  2.0.1493.4163    182,096  Ccim32.dll           x86 01-May-2002 18:30  2.0.92.9       1,324,792  Ccmcore.exe          x86 01-May-2002 18:30  2.0.1493.4170  3,409,548  Clicore.exe          x86 01-May-2002 12:05  2.0.1493.4105     88,432  Clisvcl.exe          x86 01-May-2002 18:30  2.0.1493.4170      8,512  Cliver.exe           x86 01-May-2002 18:30                        67  Compver.ini 01-May-2002 18:30                        67  Compverbase.ini 01-May-2002 18:30                        67  Compversmsapm32.ini 01-May-2002 18:30                        67  Compverswdist.ini 01-May-2002 15:45  2.0.1493.4149     34,656  Cqmgr32.dll          x86 01-May-2002 18:30  2.0.1493.4170     73,584  Launch32.exe         x86 01-May-2002 16:30  2.0.1493.4146     54,128  Odpsys32.exe         x86 01-May-2002 16:30  2.0.1493.4146     60,784  Odpusr32.exe         x86 01-May-2002 18:30  2.0.1493.4170    252,784  Smsapm32.exe         x86 01-May-2002 18:30  2.0.1493.4170    118,208  Smsmon32.exe         x86 01-May-2002 18:30  2.0.92.9         640,802  Swdist32.exe         x86 Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



How to apply the hotfix
To apply the hotfix, use either of the following methods.

Using the hotfix installer
Note This method is for Intel-based computers only.
 * 1) Create a folder in a location that is accessible to your SMS site servers.
 * 2) Copy the update file (Q331198.exe) and the platform folders to the new folder. The folder structure must be such that the update file is located one folder &quot;above&quot; the platform folders.
 * 3) From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
 * 4) Quit the SMS Administrator console if it is running.
 * 5) Run Q331198.exe, and then follow the instructions in the wizard.

Using a manual installation

 * 1) Create a folder in a location that is accessible to your SMS site servers.
 * 2) Copy the platform folders that contain the hotfix files to the new folder.
 * 3) From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
 * 4) Quit the SMS Administrator console if it is running.
 * 5) Stop all SMS services.
 * 6) Replace the Ccim32.dll, Clisvcl.exe, Cqmgr32.dll, Launch32.exe, Odpsys32.exe, Odpusr32.exe, Smsmon32.exe, and Smsapm32.exe files in the  \Bin\  folder with the versions from the hotfix.
 * 7) Replace the Swdist32.exe file in the  \Inboxes\Clicomp.src\SWDist\  folder with the version from the hotfix.
 * 8) Replace the Apasetup.exe file in the  \Inboxes\Clicomp.src\Smsapm32\  folder with the version from the hotfix.
 * 9) Replace the Ccmcore.exe and Clicore.exe files in the  \Inboxes\Clicomp.src\Base\  folder with the versions from the hotfix.
 * 10) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file from the hotfix. Note that you must rename the Compverswdist.ini file to Compver.ini.
 * 11) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Note that you must rename the Compversmsapm32.ini file to Compver.ini.
 * 12) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Note that you must rename the Compverbase.ini file to Compver.ini.
 * 13) Restart the SMS services.

Keywords: kbhotfixserver kbqfe kbsms200presp5fix kbbug kbfix KB331198

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