Microsoft KB Archive/303671

= OL2000: Service Release 1 (SR-1) Cannot Find Recipients Certificates =

Article ID: 303671

Article Last Modified on 9/23/2005

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q303671



SYMPTOMS
If you click the Keep Personal Address in option in a PAB (Personal Address Book) file in Outlook 2000 Service Release 1 (SR-1) and you have the search order set to search in the PAB first, Outlook 2000 SR-1 cannot find the recipient digital certificate and the following error message may occur when you send a digitally encrypted message:

Microsoft Outlook had problems encrypting the message because the following recipients had missing or invalid certificates, or conflicting or unsupported encryption capabilities.



CAUSE
This problem can occur because the search process erroneously stopped searching after it querried the PAB, instead of continuing the search in the Contacts folder.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date      Time    Version              Size    File name - 06/14/2000 13:11  1.0.3.27                 41KB  Bjablr32.dll 06/14/2000 13:12  3.2.0.27                 61KB  Bjlog32.dll 01/08/2001 17:37  1.0.3.28                 96KB  Bjsrch32.dll 06/19/2000 14:49  5.5.2652.65             700KB  Cdo.dll 06/19/2000 14:12  5.5.2652.65             790KB  Cdo.dll_0004 11/16/2000 04:25  9.0.                    121KB  Contab32.dll_0002 06/14/2000 13:14  1.0.3.27                180KB  Emablt32.dll 08/31/2000 15:43  5.5.3142.0              151KB  Emsabp32.dll_0005 07/06/2001 21:48  5.5.3160.0              581KB  Emsmdb32.dll_0005 06/01/2001 21:15  5.5.3159                129KB  Emsui32.dll_0005 06/02/2000 06:45  9.0.0.4201               85KB  Envelope.dll 07/13/2001 05:53  5.5.3161.0              529KB  Exsec32.dll_0005 04/05/2000 15:02  9.0.0.4005              189KB  Mimedir.dll 05/21/2001 14:20  5.5.3157.0              774KB  Msmapi32.dll_0001 05/21/2001 14:16  5.5.3157.0              609KB  Msmapi32.dll_0002 07/07/2000 23:07  5.5.3138.0              589KB  Mspst32.dll_0004 07/07/2000 23:03  5.5.3138.0              517KB  Mspst32.dll_0005 01/31/2000 21:26  9.0.0.3731              193KB  oladd.fae 05/23/2000 11:20                          148KB  Olexchng.aw 05/30/2000  14:53                           27KB  Olsec9.chm 05/22/2000 19:35                          167KB  Olxchng9.chm 02/08/2001 13:17  5.5.3153.0              444KB  Omi9.dll_0001 02/08/2001 13:21  5.5.3153.0              536KB  Omint.dll_0001 06/06/2001 13:05                          126KB  Out2ksec.mst 06/01/2001 21:15  8.30.3157.0             765KB  Outex.dll 05/23/2000 19:19                          542KB  Outlhlp.aw_0001 07/13/2001 05:36  9.0.0.5512            5,205KB  Outllib.dll 07/13/2001 05:37  9.0.0.55129.0.0.5512  1,637KB  Outllibr.dll 07/13/2001 05:48  9.0.5512.0              361KB  Pstprx32.dll_0002 06/21/2001 18:01  9.0.0.5421               73KB  Rm.dll 06/02/2000 07:30  9.0.0.4201               65KB  Sendto9.dll



WORKAROUND
To work around this problem, replace the Keep Personal Addresses in field with Contacts, and then reply to the problem message again.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
Keywords: kberrmsg kbqfe kboffice2000sp3fix kbprb kbhotfixserver KB303671

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.