Microsoft KB Archive/276564

= SMS client service stops responding (hangs) during startup =

Article ID: 276564

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q276564



SYMPTOMS
When a Systems Management Server (SMS) Client Services domain controller (DC) account &quot;SMS&_ &quot; is deleted, the SMS client service may stop responding (hang) during startup.



CAUSE
This problem occurs because the Client Configuration Manager (CCM) account cleanup cycle runs every 30 days and deletes any SMS Client Services DC account when the domain controller cannot be contacted. This issue can occur frequently when multiple SMS-based site servers are sharing logon points from one master domain and when each server initiates an account cleanup cycle for which it sets the 30 day interval on its own.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to obtain the latest Systems Management Server 2.0 service pack



WORKAROUND
To work around this issue, remove and then reinstall the SMS-based client on the domain controllers. This procedure temporarily resolves the issue until the next cleanup cycle runs.

To prevent the cleanup cycle from running, change the registry on the SMS-based site server to set the date of the next account cleanup cycle to five years in the future:

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Start Registry Editor (Regedit.exe). Locate and click the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_CLIENT_CONFIG_MANAGER\Next Account Cleanup

 Change the value from 16\4\2000 to 16\4\2005. This example shows a date of April 16, 2000.

Note This workaround also applies to SMS 2003 Service Pack 1 (SP1).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.



MORE INFORMATION
This problem occurs mostly in multi-site shared domains when one of the domain controllers is offline. It can also occur if network problems are preventing access to one of the domain controllers.

This can also occur in a single site domain with no logon points.

Additional query words: prodsms

Keywords: kbsms200presp5fix kbdiscovery kbbug kbclient kbconfig kbnetwork kbnofix kbsecurity kbserver KB276564

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