Microsoft KB Archive/126657

= Mac Wkst: Err Msg: Unable to Retrieve Details for That Item =

Article ID: 126657

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.1

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This article was previously published under Q126657



SYMPTOMS
When you use version 3.1 of Microsoft Mail for AppleTalk Networks and address users in the address list provided by Alisa Systems AlisaMail and attempt to get details on these users, you will get the following error message:

Unable to retrieve details for that item



MORE INFORMATION
AlisaMail provides connectivity for MSMAIL and VMS mail systems. Alisa appears on the network as another Mail server. It is not a gateway. The purpose of the AlisaMail program is to propagate addresses from other mail programs on various platforms (usually a VMS or UNIX system) using a Directory Synchronization type program. Because of the various platforms that they interact with, AlisaMail does not provide details to the mail programs that they are providing addresses to (for example, MS Mail).

For more information, contact Alisa Systems at (800) 992-5472.

The Alisa Systems product discussed above is manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3.10

Keywords: KB126657

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