Microsoft KB Archive/133361

Macintosh Automap Road Atlas: Troubleshooting Printer Problems

PSS ID Number: Q133361 Article last modified on 12-15-1995

2.01 2.04

MACINTOSH

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========================================================= 2.01 2.04 MACINTOSH kbprint kbenv kberrmsg kbtshoot kbprb

= SUMMARY =

Various problems may occur when you print Map and Table jobs from Road Atlas. The following article summarizes tips for printer troubleshooting.

= MORE INFORMATION =

To troubleshoot printer-related issues, try some of the following suggestions:

  Make sure a printer is installed, and that it is using the latest printer driver. To verify the driver version number, do the following:  On the File menu, click Page Setup. The version number is in the upper-right corner of the dialog box.   Print with Extensions Off. To print this way, press and hold down the SHIFT key while you restart the computer.   Make sure the local printer is connected to the printer port and not the modem line. To check if the printer is configured correctly, do the following:  On the Apple menu, click Chooser. The dialog box tells you where the printer is connected.   Check Print Preview before you print. If the preview doesn’t appear, Automap cannot print. NOTE: Not all printer drivers have a Print Preview option. </li>  Make sure the Printing in Background option is not running. To determine if Printing in Background is in use, do the following:   On the Apple menu, click Chooser. </li>  Click on the appropriate printer icon. </li>  The Printing in Background box should not be checked. </li></ol> </li>  Disable any other programs running in the background. To determine if other programs are running, do the following:   Click the Finder. </li>  The Finder should be the only application listed in the drop-down menu. </li>  Close any other programs. </li></ol> </li>  If possible, use another printer or printer driver. For example, you might try to install an earlier version of the printer driver. </li>  Make sure the hard disk space has enough available space. At least one megabyte of hard disk space is required for the printer file to spool to the hard disk. To determine available hard disk space, do the following:   Double-click your hard drive icon. </li>  In the upper-right corner of the dialog box, make sure at least 1 MB is available. </li></ol> </li>  If no printer or fax is installed, the following error message appears the first time Automap is started: Could not start application because a disk error occurred. </li> <li> A disk error also occurs if the printer icon is removed from the Automap folder. The icon must remain in the same folder as the Data file. To place an icon on the desktop without moving the printer icon, use the Make Alias option on the File menu. </li></ol>

KBCategory: kbprint kbenv kberrmsg kbtshoot kbprb KBSubcategory: macmm

Additional reference words: kbhowto 2.01 2.04 auto auto-map automap reference tshoot print printer printing

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========================================================= Keywords : macmm Version : 2.01 2.04 Platform : MACINTOSH ============================================================================= Copyright Microsoft Corporation 1995.