Microsoft KB Archive/929358

= How to remove and then reinstall the Zune software =

Article ID: 929358

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune software

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SUMMARY
This article describes how to remove and then reinstall the Zune software on a Microsoft Windows XP-based computer by using the clean start procedure.

Note When you use the clean start procedure to start a computer, Windows starts only basic devices and services when the computer starts.



MORE INFORMATION
To perform a clean installation of the Zune software, follow these steps.

Step 1: Remove the Zune software
To remove the Zune software, follow these steps:  If the Zune device is connected to the computer, disconnect the device. Click Start, click Run, type appwiz.cpl, and then click OK. In the Add or Remove Programs window, click Zune, and then click Remove. Click Yes to remove the Zune software. If the following software also appears in the Add or Remove Programs window, remove that software by following the procedure in steps 3 and 4:  Microsoft User-Mode Driver Framework Feature Pack 1.0 Windows Driver Package – Microsoft WPD</li> Windows Media Format 11 SDK</li> Windows Portable Devices</li></ul>

Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove the software. Both the Microsoft User-Mode Driver Framework Feature Pack 1.0 and the Windows Driver Package – Microsoft WPD will be reinstalled by the Zune Setup program. If you must have the Windows Media Format 11 SDK installed, reinstall it from the MSDN Windows Media Developer Center Web site after you install the Zune software.</li> Open drive C on the computer, and then open the Program Files folder.

Note If it is required, click Show the contents of this folder.

</li> Locate the folder that is named &quot;Zune,&quot; right-click the folder, and then click Delete.</li></ol>

Step 2: Perform a clean startup procedure
To perform a clean startup procedure, follow these steps:
 * 1) Click Start, click Run, type msconfig, and then click OK.
 * 2) On the General tab, click Selective Startup.
 * 3) Under Selective Startup, click to clear the following check boxes:
 * 4) * Process SYSTEM.INI File
 * 5) * Process WIN.INI File
 * 6) * Load Startup Items
 * 7) On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
 * 8) Click OK, and then click Restart.

Step 3: Empty the Windows temporary folder
To empty the Windows temporary folder, follow these steps: <ol> Click Start, click Run, type %temp%, and then click OK.</li> Click Edit, and then click Select All.</li> Click File, and then click Delete. You receive the following message:

Are you sure you want to send these items to the Recycle Bin?

</li> Click Yes.</li></ol>

Step 4: Reinstall the Zune software
To reinstall the Zune software, take one of the following actions.

Note To follow these steps, you must be logged on to your computer by using an account that has Administrator rights.

<ul> Insert the Zune software installation disc into the CD drive, and then follow the instructions that appear on the screen to install the software.</li> Download and then install the current version of the Zune software. To do this, visit the following Zune Web site:

http://www.zune.net/meetzune/software.htm

</li></ul>

During the installation, the software will prompt you to reconnect your Zune device.

Step 5: Return to the typical startup procedure
After the installation of the Zune software is complete, reconfigure the computer so that it uses the typical startup procedure. To do this, follow these steps:
 * 1) Click Start, click Run, type msconfig, and then click OK.
 * 2) On the General tab, click Normal Startup, and then click OK.
 * 3) Restart the computer.

Keywords: kbzunesoftware kbzunehardware kbexpertisebeginner kbpubtypekc kbzuneamericasportal kbhowto KB929358

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