Microsoft KB Archive/829884

= Stop Error: 0xc0000415 When You Run Windows XP =

Article ID: 829884

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
Microsoft Windows XP may shut down unexpectedly, and you may receive the following Stop error:

0xc0000415 0xe1035170 0x00000000 0x00000000 0x00000000



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version        Size     File name --  07-Oct-2003  01:30  5.1.2600.1254   69,120  Dxg.sys 06-Oct-2003 22:39  5.1.2600.1302   71,168  Videoprt.sys 06-Oct-2003 22:39  5.1.2600.1302   17,024  Watchdog.sys 07-Oct-2003 19:34  5.3.16.5       280,152  Windowsxp-kb829884-x86-enu-express.exe 07-Oct-2003 18:33  5.3.23.4        83,552  Windowsxp-kb829884-x86-enu-symbols.exe 07-Oct-2003 18:34  5.3.23.4       361,568  Windowsxp-kb829884-x86-enu.exe 07-Oct-2003 19:28                 139,776  Windowsxp-kb829884-x86-enu.psf

Windows XP 64-bit Edition
  Date         Time   Version        Size     File name ---  07-Oct-2003  01:19  5.1.2600.1254  253,184  Dxg.sys 06-Oct-2003 22:29  5.1.2600.1302  284,672  Videoprt.sys 06-Oct-2003 22:29  5.1.2600.1302   35,840  Watchdog.sys 07-Oct-2003 18:34  5.3.23.4        94,304  Windowsxp-kb829884-ia64-enu-symbols.exe 07-Oct-2003 18:34  5.3.23.4       688,224  Windowsxp-kb829884-ia64-enu.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB829884

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