Microsoft KB Archive/284369

= OL2002: Cannot Open Newly Added LDAP Directory Address Book If SSL Is Enabled =

Article ID: 284369

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q284369



SYMPTOMS
When you add a Lightweight Directory Access Protocol (LDAP) directory address book to Outlook 2002, and then you enable Secure Sockets Layer (SSL), you cannot open the LDAP directory.



CAUSE
This behavior occurs because the LDAP port does not change to port 636 when you enable SSL. By default, LDAP communications with SSL enabled use port 636.



RESOLUTION
To resolve this behavior, manually change the LDAP port to port 636:


 * 1) Start Outlook, and on the Tools menu, click E-mail Accounts.
 * 2) Click View or change existing directories or address books, and then click Next.
 * 3) Click the LDAP directory, click Change, and then click More Settings.
 * 4) Click the Connection tab, and then, in the Port box under Connection Details, change the port number to 636.
 * 5) Click Apply, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Keywords: kbbug kbnofix KB284369

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