Microsoft KB Archive/937455

= You may receive various Stop error messages on a computer that is running Windows Server 2003 =

Article ID: 937455

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, you may receive one of the following Stop error messages:  

Stop 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10, 0xf70c1299)

 

Stop 0x0000000a

 

Stop 0x000000c2 (0x00000007, 0x0000121a, 0x00000000, 0xe01d7790)



Note The four parameters in each error message vary.

When this problem occurs, information that describes the error is saved in the System log. The information resembles the following: Event Type: Warning

Event Source: USER32

Event Category: None

Event ID: 1076

User:

Computer:

Description:

The reason supplied by user  for the last unexpected shutdown of this computer is:

System Failure: Stop error

Reason Code: 0x805000f

Bug ID:

Bugcheck String: 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10, 0xf70c1299)

Comment: 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10, 0xf70c1299)



CAUSE
This problem occurs because the NTFS driver incorrectly locks the resource when the NTFS driver tries to access the resource.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 1, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: blue screen crash 0x24 0x0A 0xC2 ntfs

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB937455

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