Microsoft KB Archive/813879

= PRB: &quot;2711.ACLogChild&quot; Error Message When You Install Application Center 2000 Hotfix 813058 =

Article ID: 813879

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Application Center 2000 Standard Edition
 * Microsoft Application Center 2000 Standard Edition

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SYMPTOMS
When you install the Application Center 2000 hotfix 813058, you may receive an error message similar to the following:

2711.ACLogChild

The application event log may also contain an error message similar to the following:

Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 10005

Date:

Time:

User: N/A

Computer:

Description:

Product: Microsoft Application Center 2000 -- Internal Error 2711.ACLOGChild. The program experienced an internal error. If this condition persists, restart the application or contact your support personnel.



CAUSE
The Microsoft SQL Server Desktop Engine (also known as MSDE 2000) Service Pack 1 is not installed correctly for the MSDE 2000 instance that Application Center 2000 is using. This MSDE update was included in the Application Center 2000 Service Pack 1.

Note Application Center Server 2000 uses a specialized version of MSDE 2000.



RESOLUTION
To resolve this problem, reinstall the Application Center 2000 Service Pack 1.

For additional information about how to obtain Application Center SP1, click the following article number to view the article in the Microsoft Knowledge Base:

309384 INFO: How to Obtain the Latest Application Center 2000 Service Pack



MORE INFORMATION
A Microsoft Windows Installer log from the hotfix 813058 installation will contain the following Information:  Action start 17:05:02: CostFinalize. DEBUG: Error 2711: The specified Feature name ('ACLOGChild') not found in Feature Table. Internal Error 2711. ACLOGChild The program experienced an internal error. If this condition persists, restart the application or contact your support personnel. Action ended 17:05:04: CostFinalize. Return value 3.

