Microsoft KB Archive/190724

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Err Msg: SPOOL32 Caused a Divide Error in Module GDI.EXE...

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Q190724

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you attempt to print or start a program, you may receive one of the following error messages:

 

SPOOL32 caused a divide error in module GDI.EXE at 0023:00000393.

 

 caused a divide error in module GDI.EXE at 0023:00000393.

 

Rundll32 caused a divide error in module GDI.exe at 0023:00000393.



CAUSE
These error messages can occur if either of the following conditions exists:


 * Your computer's processor (CPU) is failing or overheating.
 * Your computer's clock speed is set higher than the manufacturer's recommended speed.

RESOLUTION
To resolve this behavior, use either of the following methods:


 * Replace your computer's CPU. For information about how to do so, refer to the documentation included with your computer or see a certified hardware technician.
 * Disable the internal and external CPU cache. For information about how to do so, refer to the documentation included with your computer.
 * Reduce your computer's clock speed to the manufacturer's recommended speed. For information about how to do so, refer to the documentation included with your computer.

Keywords : kberrmsg kbhw kbprint win95

Issue type : kbprb

Technology : kbWin95search kbWin95