Microsoft KB Archive/138869

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"Cannot Print" When Printer on Windows NT or Windows 95 Server

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Q138869

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

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SYMPTOMS
When you try to print from Word version 6.0, there appear to be two printers instead of one, and you receive the following error message:

Windows cannot print due to a problem with the current printer setup.

CAUSE
This problem occurs when the printer is on a Windows 95 server or a Windows NT 3.51 server, and there is a space in the server's name.

For example, if you have a Hewlett-Packard (HP) LaserJet IIISi printer shared as "\\Receptionist Printer\HP" (without the quotation marks), two names will appear on the list of available printers:

HP LaserJet IIISi on \\Receptionist

HP LaserJet IIISi on Printer\HP

WORKAROUND
Remove the space from the server name, or upgrade to Word for Windows 95, version 7.0.

Additional query words: winword word6 6.0

Keywords : kbprint

Issue type :

Technology :