Microsoft KB Archive/80469

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{| The information in this article applies to:
 * width="100%"|
 * Microsoft Word for the Macintosh, versions 5.0 5.1
 * Macintosh system software versions 6.0.7, 7.0 and later

SYMPTOMS
If you are running Word with Norton Directory Assistance version 2.0 or earlier and System 6.0.7, or 7.0, choosing the Save or Save As command from the File menu may cause your computer to hang (stop responding).

CAUSE
Word versions 5.0 and 5.1 take advantage of the System 7.0 advanced dialog box features that allow pull-down menus in the dialog box. Directory Assistance versions 2.0 and earlier incorrectly try to modify these dialog boxes. As a result, the system hangs.

STATUS
This problem does not occur in Word for the Macintosh version 6.0.

MORE INFORMATION
Symantec Corporation has confirmed this as a problem in versions earlier than 2.0 of Directory Assistance. For more information, call the Norton Group at Symantec Corporation:

Symantec Corporation 10201 Torre Avenue Cupertino, CA 95014-2132 (310) 449-4900
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Last reviewed: July 30, 1997

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