Microsoft KB Archive/835272

= Error message when you try to install a new printer driver or when you try to upgrade the printer driver on a computer that is running Microsoft Windows 2000: &quot;Unable to install , Windows 2000, Intel Driver.&quot; =

Article ID: 835272

Article Last Modified on 9/29/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
On a computer that is running Microsoft Windows 2000, an operable printer and printer driver are installed. When you try to install a new printer driver or when you try to upgrade the printer driver, you may receive an error message that resembles the following:

Unable to install, Windows 2000, Intel Driver. Operation could not be completed.



CAUSE
This problem occurs if the initial printer driver has a file that has the same file date as a file in the new printer driver. Also, this problem occurs if the initial printer driver has a file that has a newer file date than a file in the new printer driver. In these scenarios, the operating system already loaded the printer driver.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwin2000presp5fix kbhotfixserver KB835272

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