Microsoft KB Archive/189685

= Encarta Stops Responding (Hangs) When You Click a Menu Item on an Article Screen =

Article ID: 189685

Article Last Modified on 7/18/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q189685



SYMPTOMS
When you click a menu item on any article screen in Microsoft Encarta, the program may stop responding (hang).



CAUSE
This behavior can occur if the versions of the Mfc40.dll and Msvcrt40.dll files installed on your computer do not match, or if either file is missing or damaged.



RESOLUTION
To resolve this issue, download and install the Windows Libraries Update. To do this:  Visit the following Microsoft Web site:

http://www.microsoft.com/downloads/Search.aspx?

 In the Search By area, click Keywords. In the Keywords box, type libraries update . In the Operating System box, click the appropriate operating system, and then click Find It. Click the link that is returned, and then follow the instructions on the screen to install the Microsoft Libraries Update.

The Microsoft Libraries Update resolves an issue that can cause some third-party software to behave unexpectedly after the installation of Microsoft Works Suite 99, Microsoft Encarta Encyclopedia 99 (US only), Microsoft Encarta Virtual Globe 99, Microsoft Graphics Studio Greetings 99, or other third-party software. Impacted programs include America Online (AOL) version 4.0 and HyperTerminal.

For additional information about the Microsoft Libraries Update, please see the following article in the Microsoft Knowledge Base:

197298 INFO: Microsoft Libraries Update: What, Where, Why

If the issue continues to occur, there may be a problem with sound playback in Encarta. For information about how to troubleshoot this issue, please see the following article in the Microsoft Knowledge Base:

177279 Encarta 98: How to Turn Off Sounds and Visual Effects

Additional query words: multi multi-media media mm options features home

Keywords: kbenv kbfaq kbprb kbsound kbui kburl KB189685

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