Microsoft KB Archive/281425

= Backup and Restore Do Not Respond If Required Services Are Not Started =

Article ID: 281425

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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This article was previously published under Q281425



SYMPTOMS
When you back up a SharePoint Portal Server by using the Msdmback.vbs script, SharePoint Portal Server stops responding, and you may receive the following error message:

Error: An error occurred during backup. See the event log for more details.

ErrNo: 80070426

Desc: The service has not been started.

Source: MSSearch.Admin.1

The following event ID message may be logged in the Application event log:

Event ID: 3076

Type: Error

Source: Microsoft Search

Category: Gatherer

Description:

An error occurred during backup of the application. You may be unable to restore from the backup image.

Details: Service has not been started (0x80070426)

When you restore a SharePoint Portal Server backup image by using the Msdmback.vbs script, SharePoint Portal Server stops responding and you may receive the following error message:

Error: An error occurred during restore. See the event log for more details

ErrNo: 8000FFFF

Desc: Automation Error

Source: MSDMBack

The following event ID message may be logged in the Application event log:

Event ID: 3074

Type: Error

Source: Microsoft Search

Category: Gatherer

Description:

An error occurred during restore of the application. The application is possibly in a non-operational state.

Details: An unexpected error occurred (0x8000ffff)



CAUSE
This behavior can occur because not all of the required services are started.



RESOLUTION
To resolve this behavior, ensure that the following services are started, and then restart the backup or restore operation:
 * Microsoft Search (MSSearch)
 * SharePoint Portal Server (Msdmserv)
 * Microsoft Exchange Information Store (MSExchangeIS)
 * Internet Information Services Admin Service (IISAdmin)

Additional query words: SPS 3076 8000FFFF 3074 exch2kp2w

Keywords: kbprb KB281425

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