Microsoft KB Archive/299160

= Visio2002: The Visio Window Is Blank After You Run the Detect and Repair Command =

Article ID: 299160

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition

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This article was previously published under Q299160



SYMPTOMS
When you run the Detect and Repair command to repair your Microsoft Visio installation, after the repair process is complete and Visio updates its directory cache, the Visio program window is blank. Microsoft Visio is displayed in the title bar, but no menu commands or toolbars are displayed in the program window and you cannot use Visio.



CAUSE
This behavior occurs when you click to select the Discard my customized settings and restore default settings check box in the Detect and Repair dialog box.



RESOLUTION
To work around this issue, press ALT+F4 or click X in the upper-right corner of the blank program window to quit Visio, and then restart Visio. When you restart Visio, the Visio program window is restored.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prb empty

Keywords: kbbug kbpending KB299160

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