Microsoft KB Archive/940556

= Error message when you perform an action that opens a custom form in another user's mailbox in Outlook 2007: &quot;The form you selected cannot be displayed&quot; =

Article ID: 940556

Article Last Modified on 9/11/2007

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APPLIES TO


 * Microsoft Office Outlook 2007

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SYMPTOMS
You add another user's mailbox to your profile in Microsoft Office Outlook 2007. When you perform an action that opens a custom form in the other user's mailbox, the custom form does not open. Additionally, you receive the following error message:

The form you selected cannot be displayed. The object could not be found.



RESOLUTION
To resolve this problem, apply hotfix 939596. After you apply the hotfix, you must clear the forms cache before you perform the action that opens the custom form in the other user's mailbox.

How to obtain the hotfix
This issue is fixed in the Outlook 2007 Hotfix Package that is dated June 29, 2007. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

939596 Description of the Outlook 2007 hotfix package: June 29, 2007

How to clear the forms cache
To clear the forms cache, follow these steps:
 * 1) On the Tools menu, click Options, and then click the Other tab.
 * 2) Click Advanced Options.
 * 3) In the Advanced Options box, click Custom Forms.
 * 4) In the Custom Forms box, click Manage Forms.
 * 5) In the Forms Manager box, click Clear Cache.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how Outlook 2007 uses the forms cache, click the following article number to view the article in the Microsoft Knowledge Base:

919596 How Outlook 2007 uses the forms cache and how to troubleshoot forms cache problems

Additional query words: outlook2007 outlook2k7 outlook12 ol2007 ol2k7 ol12

Keywords: kberrmsg kbbug kbfix kbqfe kbforms kbemail kbpubtypekc kbexpertiseinter kbhotfixserver kboffice2007postrtmfix KB940556

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