Microsoft KB Archive/902152

= You cannot view a recurring appointment that has exceptions in Microsoft Outlook Web Access, but you can view this appointment in Outlook in Exchange 2000 =

Article ID: 902152

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
You cannot view a recurring appointment that has exceptions in Microsoft Outlook Web Access. However, you can view this appointment in Microsoft Outlook. Additionally, a Microsoft Collaboration Data Object (CDO) event that has an event ID 8217 is logged in the Application log on the server that is running Microsoft Exchange 2000 Server.



CAUSE
This problem occurs if one of the exceptions is incorrectly stamped as an IPM.Note property. The exception should be stamped with the following property:

IPM.OLE.CLASS.{00061055-0000-0000-C000-000000000046}



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup before you install the hotfix. For more information about how to obtain both these updates, click the following article number to view the article in the Microsoft Knowledge Base:

310378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart the computer after you install the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Exchange 2000 Server does not expand the recurring appointment series if one of the exceptions in the series is corrupted. After you install this hotfix, Exchange 2000 Server will be able to fix the corrupted exception. Or, Exchange 2000 will be able to skip the corrupted exception and expand the rest of the recurring appointment series.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC

Keywords: kbqfe kbhotfixserver kbfix kbbug kbpubtypekc KB902152

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