Microsoft KB Archive/187763

= PUB98: Error: "Cannot Read the File biz1logo.jsp" =

Article ID: 187763

Article Last Modified on 8/9/1999

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APPLIES TO


 * Microsoft Publisher 98 Standard Edition

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This article was previously published under Q187763



SYMPTOMS
When you create a new publication using a Publisher wizard, or when you save a publication from within Microsoft Publisher, you may encounter one of the following errors:

There is not enough memory to save your personal information. To make more memory available, close other programs; then try again.

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Cannot read from the file named biz1logo.jsp.

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Publisher cannot complete the operation.



CAUSE
If the logo file for one of the personal identities becomes damaged, Microsoft Publisher will be unable to read or write to the file you try to save the publication or use a Publisher wizard. The logo files listed in the "More Information" section of this article can become damaged and unusable if Publisher hangs (stops responding) when you save a publication.



RESOLUTION
To resolve this problem, you will need to rename or delete the logo file that has become damaged or unusable.

You can identify a damaged logo file by the size of the JSP file. A valid and usable logo file is minimally 7 kilobytes (KB). A damaged or unusable logo file is generally 4 KB.

The logo files for Microsoft Publisher are located in the following locations.

Windows 95
For Windows 95, the location of the logo files are stored, by default, in the C:\My Documents folder.

Windows NT 4.0
For Windows NT 4.0 the location of the logo files are stored, by default, in the C:\Winnt\Profiles\ \Personal directory (where is the username you used when logging into Windows NT).

Once you have renamed or deleted the biz1logo.jsp file or the logo file that has become damaged, you will be able to successfully use Microsoft Publisher.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
The biz1logo.jsp file contains the logo information for the Primary Business identity that is available within Microsoft Publisher (where an identity is a set of related personal information which includes your personal name, job title, address, organization name, phone/fax/e-mail, tag line, logo, and optionally your preferred color scheme).

Microsoft Publisher provides the use of four separate identities for each profile that exists on the system. These four identities each have a corresponding JSP file that contains the logo for that identity. The logo files associated with each identity are as follows:

Primary Business - biz1logo.jsp

Secondary Business - biz2logo.jsp

Other Organization - Orglogo.jsp

Home/Family - Perslogo.jsp

Additional query words: crash stop responding crashing lock up freeze biz1logo jsp .jsp logo file cannot save write unable orglogo.jsp mspub pub5 pub98 publisher pub perslogo.jsp biz2logo.jsp not enough memory personal information identity read error

Keywords: kbprb KB187763

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