Microsoft KB Archive/898122

= Outlook Express 6.0 stops responding or unexpectedly quits, and you may receive a &quot;Microsoft Outlook Express has encountered a problem and needs to close&quot; error message =

Article ID: 898122

Article Last Modified on 8/4/2005

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APPLIES TO

 Microsoft Outlook Express 6.0 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition 

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SYMPTOMS
When you start Microsoft Outlook Express 6.0, or when you try to use Outlook Express 6.0 to send and receive your e-mail messages, Outlook Express 6.0 stops responding or unexpectedly quits. If Outlook Express 6.0 unexpectedly quits, you may receive the following error message:

Microsoft Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature: <pre class="fixed_text">  Application name  Application version  Module name  Module version  Offset Msimn.exe        6.0.2800.1106        hungapp      0.0.0.0         00000000

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CAUSE
This problem may occur when you experience heavy mail usage in Outlook Express 6.0.

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RESOLUTION
This problem is fixed in the Update for Windows XP (KB900930).

For more information about how to obtain the Update for Windows XP (KB900930), click the following article number to view the article in the Microsoft Knowledge Base:

900930 An update that addresses Outlook Express 6.0 issues is available for Windows XP

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: outlookexpress6 outlookexpress6.0 olxp6 olxp6.0 windowsxpsp2 winxpsp2 xpsp2 WM_TREEVIEW_UPDATE_LABELS WM_QUIT

Keywords: kberrmsg kbbug kbqfe kbprb kbemail KB898122

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