Microsoft KB Archive/182245

= WD97: Word Hangs When Creating New Template from Custom Template =

Article ID: 182245

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q182245





SYMPTOMS
When you try to create a new template based on a custom template (click New on the File menu, select your custom template, click Template under Create New, and then click OK), Microsoft Word may stop responding, or you may receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details, you receive the following error message:

WINWORD caused an invalid page fault in module WINWORD.EXE at 014f:300b68e0



CAUSE
This problem occurs when you add a custom menu to a default toolbar in a custom template, and then try to create a new template based on that template.



WORKAROUND
Instead of adding your custom menu to a default toolbar in your template, add your custom menu to a custom toolbar.

For additional information, please see the following articles in the Microsoft Knowledge Base:

163547 WD97: How to Create Custom Toolbars and Toolbar Buttons

169870 WD: Customizing and Sharing Toolbars In Microsoft Word



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: hang hangs hanging hung crash crashes crashing crashed lock up locks locking locked lockup freeze freezes freezing froze frozen quit quitting quits stop stopping stopped fail fails failing failed auto break won't respond waiting IPF WINWORD EXE

Keywords: kbbug kberrmsg kbpending kbtemplate KB182245

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