Microsoft KB Archive/197320

= OL2000: (CW) Unable to Send to Multiple Recipients =

Article ID: 197320

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197320



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
When you address a message to multiple recipients, the mail is only delivered to a small group of recipients. You receive Non-Delivery Reports (NDRs) on the remaining recipients.

This problem occurs when you are using Microsoft Outlook in a Novell Netware environment sending e-mail through a direct connection to the Internet.



CAUSE
This behavior has been observed in scenarios where Novell intraNetware Client 32 is installed on the workstations.



RESOLUTION
To test this issue in your environment, remove the Novell intraNetware Client 32 and load the Microsoft Client for Netware. After the client software is reconfigured, start Outlook and test for mail functionality with multiple recipients.



Removing the Novell 32-bit Client
To remove the Novell 32-bit client, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Network icon.
 * 3) Under "The following network components are installed," click Novell intraNetware Client 32 and then click Remove.

Adding the Microsoft Client for Netware
To add the Microsoft Client for Netware, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Network icon.
 * 3) On the Configuration tab, click Add. In the Select Network Component Type dialog box, click Client and then click Add.
 * 4) In the Select Network Component dialog box, click Microsoft in the Manufacturers list and then click "Client for Netware Networks."

In each case, Windows updates the driver information database. You may be prompted to insert your Windows 95, Windows 98 or Windows NT compact disc. Updates to network drivers require that you restart the workstation.

