Microsoft KB Archive/894889

= Blank billing and shipping addresses are created for the customer in Microsoft Great Plains if you do not specify the addresses when you submit an order in Microsoft CRM =

Article ID: 894889

Article Last Modified on 9/8/2006

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APPLIES TO


 * Microsoft Business Solutions CRM Integration for Great Plains, when used with:
 * Microsoft CRM 1.2
 * Microsoft CRM 1.2

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SYMPTOMS
Consider the following scenario. You submit an order in Microsoft Business Solutions CRM. You do not specify a billing address or a shipping address for the customer. When Microsoft Business Solutions CRM Integration for Great Plains integrates the order, blank billing and shipping addresses are created for the customer in Microsoft Business Solutions - Great Plains. The blank addresses are also then created for the integrated account or for the contact in Microsoft CRM.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft Business Solutions CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Install this hotfix on the server that is running Microsoft Business Solutions CRM Integration for Great Plains. To install the hotfix, follow these steps:  Stop the Microsoft CRM Integration for Great Plains services:  Click Start, point to Administrative Tools, and then click Services. Right-click BizTalk Messaging Service, and then click Stop. In the Stop Other Services dialog box, click Yes.  Download the 894889 hotfix package to the server that is running Microsoft CRM Integration for Great Plains. Log into the server as an administrator.</li> Double-click the file that you downloaded in step 2, and then extract this file to a location on the server.</li> Double-click the Great Plains Business Objects.msi package to run the hotfix installation.</li> After the installation is complete, restart the Microsoft CRM Integration for Great Plains services:  Click Start, point to Administrative Tools, and then click Services.</li> Right-click BizTalk Messaging Service, and then click Start.</li> Right-click CRM Integration Messaging Service, and then click Start.</li></ol> </li></ol>

Application information
When you install this hotfix, the Microsoft Great Plains Business Objects COM+ components are replaced.

Prerequisites
To install this update, you must have Microsoft CRM Integration for Great Plains installed.

Removal information
To remove the updated Microsoft Great Plains Business Objects that are installed with this hotfix, you must remove Microsoft Great Plains Business Objects by using Add or Remove Programs. To reinstall the original Microsoft Great Plains Business Objects that are used with the Microsoft CRM Integration for Great Plains, use the Microsoft CRM Integration for Great Plains installation CD.

Restart requirement
If you are prompted, restart the computer after you install this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version      Size    File name --  17-Mar-2005  18:04  7.0.0.1     118,784  Gpaddress.dll 26-Jan-2005 19:07  7.0.1.19    172,032  Gpbdxcustomermappingdal.dll 26-Jan-2005 19:07  7.0.1.19    163,840  Gpbdxsalesorderstatusdal.dll 26-Jan-2005 19:07  7.0.1.19    311,397  Gpcatalogdal.dll 17-Mar-2005 18:04  7.0.0.1     258,048  Gpcustomer.dll 26-Jan-2005 19:07  7.0.1.19     94,208  Gpdbctxt.dll 26-Jan-2005 19:08  7.0.1.19    159,744  Gpdcsetupdal.dll 26-Jan-2005 19:06  7.0.1.19    184,320  Gpexceptions.dll 17-Mar-2005 18:04  7.0.0.1      81,920  Gpglaccount.dll 26-Jan-2005 19:08  7.0.1.19    274,432  Gpglaccountdal.dll 17-Mar-2005 18:04  7.0.0.1     180,224  Gpgltransaction.dll 26-Jan-2005 19:09  7.0.1.19    503,808  Gpgltrxdal.dll 17-Mar-2005 18:04  7.0.0.1     299,008  Gpivitem.dll 26-Jan-2005 19:10  7.0.1.19    978,944  Gpivitemdal.dll 26-Jan-2005 19:11  7.0.1.19    409,600  Gpivpricingdal.dll 26-Jan-2005 19:11  1.0.0.1     204,903  Gpmbnsetupdal.dll 17-Mar-2005 18:04  7.0.0.1      90,112  Gpmulticurrency.dll 26-Jan-2005 19:12  7.0.1.19    643,072  Gpmulticurrencydal.dll 26-Jan-2005 19:13  7.0.1.19    843,875  Gppoptrxdal.dll 17-Mar-2005 18:04  7.0.0.0      53,248  Gprecordnote.dll 26-Jan-2005 19:13  7.0.1.19    512,000  Gprmcustomerdal.dll 26-Jan-2005 19:14  7.0.1.19    282,624  Gprmsalespersondal.dll 26-Jan-2005 19:14  7.0.1.19    225,280  Gprmsetupdal.dll 17-Mar-2005 18:04  7.0.0.1     856,064  Gpsalesorder.dll 17-Mar-2005 18:05  7.0.0.0     450,560  Gpsophistory.dll 26-Jan-2005 19:15  7.0.1.19  1,019,904  Gpsophistorydal.dll 26-Jan-2005 19:15  7.0.1.19    258,048  Gpsoppaydal.dll 26-Jan-2005 19:18  7.0.1.19  1,736,704  Gpsoptrxdal.dll 26-Jan-2005 19:19  7.0.1.19    331,776  Gpsyaddressdal.dll 26-Jan-2005 19:19  7.0.1.19    319,488  Gpsybatchdal.dll 26-Jan-2005 19:19  7.0.1.19    163,840  Gpsycommentdal.dll 26-Jan-2005 19:20  7.0.1.19    221,184  Gpsycompanydal.dll 26-Jan-2005 19:20  7.0.1.19    196,608  Gpsycreditcarddal.dll 26-Jan-2005 19:20  7.0.1.19    159,744  Gpsyinternetdal.dll 26-Jan-2005 19:20  7.0.1.19    176,128  Gpsynotesdal.dll 26-Jan-2005 19:20  7.0.1.19    229,376  Gpsyperioddal.dll 26-Jan-2005 19:21  7.0.1.19    241,664  Gpsypostdal.dll 26-Jan-2005 19:15  7.0.1.19    290,816  Gpsytaxdal.dll 17-Mar-2005 18:04  7.0.1.19    139,264  Gptaxeng.dll

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MORE INFORMATION
This hotfix applies to Microsoft Great Plains 7.5 and to Microsoft Great Plains 8.0.

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STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbprb kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB894889

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