Microsoft KB Archive/895145

= Your Windows Server 2003-based computer may stop responding when you try to shut it down and user-mode services are putting it under heavy I/O stress =

Article ID: 895145

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you try to shut down a computer that is running Microsoft Windows Server 2003, and user-mode services are putting the computer under heavy input/output (I/O) stress, the computer may stop responding.



CAUSE
In Windows Server 2003, the shutdown process assumes that user-mode activity is stopped. This problem occurs because, in rare circumstances, user-mode services still perform file I/O during the shutdown process.



RESOLUTION
To resolve this problem, stop services that perform heavy file I/O before you shut down the computer.

Additional query words: operation

Keywords: kbstoprespond kbprb KB895145

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