Microsoft KB Archive/259416

= OL2000: (IMO) Your Password Is Not Retained in Windows 2000 or Windows XP =

PSS ID Number: 259416

Article Last Modified on 11/5/2003

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The information in this article applies to:


 * Microsoft Outlook 2000

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This article was previously published under Q259416



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see &quot;Internet Mail Only&quot;.

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you run Outlook using Microsoft Windows 2000 or Microsoft Windows XP and connect to your Internet Service Provider (ISP) to retrieve e-mail messages from a Post Office Protocol (POP) server, your password is not retained even though you have chosen to save your password.



CAUSE
The registry contains incorrect information for the Protected Storage System Provider registry subkey for your account.



RESOLUTION
To save your password you must back up your registry, remove the user account information, and then re-enter your password.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

See the appropriate steps for your operating system.

Windows 2000
 Click Start, click Run, type regedt32 in the Open box, and then click OK. Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

 On the Registry menu, click Save Key. In the File name box, type a unique name for the key. In the Save In box, click a location for the file, and then click Save. On the Registry menu, click Exit.</li></ol>

Windows XP
<ol> Click Start, click Run, type regedt32 in the Open box, and then click OK.</li> Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

</li> On the File menu, click Export.</li> In the File name box, type a unique name for the key.</li> In the Save In box, click a location for the file, and then click Save.</li> On the Registry menu, click Exit.</li></ol>

Windows 2000
<ol> Quit all programs.</li> Click Start, click Run, type regedt32 in the Open box, and then click OK.</li> Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

</li> On the Security menu, click Permissions.</li> Click the registry key for the user that is currently logged on and ensure that Read and Full Control are both set to Allow.</li> Click the Advanced button, ensure that user that is currently logged on is selected, that &quot;Full Control&quot; is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.</li> Click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box.</li> Click Apply, and then click Yes when you receive a prompt to continue.</li> Click OK, and then click OK again.</li> <li>Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:

S-1-5-21-124525095-708259637-1543119021-16701

NOTE: For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all of your identities, you must delete all of the user subkey folders under the Protected Storage System Provider key.</li> <li>On the Registry menu, click Exit, and then restart your computer.</li></ol>

Windows XP
<ol> <li>Quit all programs.</li> <li>Click Start, click Run, type regedt32 in the Open box, and then click OK.</li> <li>Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

</li> <li>On the Edit menu, click Permissions.</li> <li>Click the registry key for the user that is currently logged on and ensure that Read and Full Control are both set to Allow.</li> <li>Click the Advanced button, ensure that the user that is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.</li> <li>Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box.</li> <li>Click Apply, and then click Yes when you receive a prompt to continue.</li> <li>Click OK, and then click OK again.</li> <li>Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:

S-1-5-21-124525095-708259637-1543119021-16701

NOTE: For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all of your identities, you must delete all of the user subkeys folders under the Protected Storage System Provider key.</li> <li>On the Registry menu, click Exit, and then restart your computer.</li></ol>

How to Re-Enter Your Password
NOTE: These steps work for both Windows 2000 and Windows XP.
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Mail, and then click the Mail tab.
 * 3) In the Account column, click to select the ISP account, and then click Properties.
 * 4) Click Server, type your password in the Password box, and then click Remember password.
 * 5) Click OK, and then click Close.
 * 6) Close Control Panel, and then start Outlook.
 * 7) On the Tools menu, click Send to test whether your password is retained.

NOTE: If other Windows 2000 or Windows XP users are having password retention issues, re-enter the password, and then click to check the Remember Password check box for those profiles. Each user may need to log on for his password to be retained.

For additional information about passwords not being retained in Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

275465 OL2000: (CW) Your Password Is Not Retained in Windows 2000

Additional query words: ol2k

Keywords: kbprb KB259416

Technology: kbOutlook2000Search kbOutlookSearch kbZNotKeyword3

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