Microsoft KB Archive/944999

= When you use Windows Media Player to burn a CD or a DVD in Windows Vista, the burner drive may not be visible =

Article ID: 944999

Article Last Modified on 12/10/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Starter
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition

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SYMPTOMS
When you use Windows Media Player to burn a CD or a DVD in Windows Vista, the CD or DVD burner drive may not be visible in Windows Media Player.



CAUSE
This issue may occur if one of the following conditions is true:
 * You have installed a version of the Intel Application Accelerator software that is earlier than version 6.2.
 * You have installed the Intel Matrix Storage software on a Windows Vista-based computer that has an Intel 82801EB I/O Controller Hub 5 (ICH5)-based chipset.

The port driver that is installed by the Intel Application Accelerator software and the Intel Matrix Storage software return incorrect sense data codes. This behavior prevents Windows Media Player from accessing the burner drive. Therefore, the burner drive is not visible in Windows Media Player. The minimum requirement for you to install the Intel Matrix Storage software in Windows Vista is to have an Intel 82801FR I/O controller hub (ICH6R)-based chipset.



WORKAROUND
To work around this issue, contact Intel to verify that updated versions of the Intel Application Accelerator software and of the Intel Matrix Storage software are available. If these packages are available, download and install them. For information about how to contact Intel, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

For more information, visit the following Intel Web site:

http://www.intel.com/support/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbtshoot kbprb kbexpertiseinter KB944999

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