Microsoft KB Archive/227606

= "Option Is Not Available in This Country" Error Message When Starting Internet Explorer =

Article ID: 227606

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q227606



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you double-click the Internet Explorer icon on your desktop, you may receive the following error message:

This option is not available in this country, could not locate service



CAUSE
This behavior can occur if the setting in the Internet Explorer Default Icon Class ID (CLSID) registry key is incorrect.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, use Registry Editor to modify the Default Icon value data for the following keys:

HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage\Command\Default

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage\Command

The Default Icon value data is the full path to Internet Explorer. For example, if you installed Internet Explorer in the C:\Program Files\Internet Explorer folder, the Default Icon value data would be:

C:\Progra~1\INTERN~1\Iexplore.exe

Keywords: kbenv kberrmsg kbprb KB227606

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