Microsoft KB Archive/929734

= You may experience problems after you resume a Windows Vista-based computer from sleep or from hibernation =

Article ID: 929734

Article Last Modified on 11/29/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Starter
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista



SUMMARY
This article contains methods that you can try to resolve to fix several problems that may occur after you resume a Windows Vista-based computer from sleep or from hibernation. This article also provides links to other articles that may help you diagnose similar problems.

This article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.



Symptoms of the problem
You may experience one or more of the following problems after you resume a Windows Vista-based computer from sleep or from hibernation:  A device stops responding or no longer works correctly. There may be a yellow exclamation mark next to the device in Device Manager. Or, the device may not appear in Device Manager. The device may be a fingerprint reader, a Windows Media Center remote control, an optical drive, a FeliCa reader, or some other device. After you resume the computer, you use the Safely Remove Hardware option to remove a device on a portable Windows Vista-based computer. However, in this situation, you cannot reconnect the device. After this problem occurs, the computer may stop responding when you try to shut it down or to perform a restart. When you connect a USB device, you receive a &quot;Stop 0x7e&quot; error message that resembles the following:

STOP 0x1000007E

usbhub.sys

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

 You receive a Stop error message that resembles the following:

STOP 127

PAGE_NOT_ZERO_NVIDIA_USB

This error occurs on a Windows Vista-based computer that uses 2 gigabytes (GB) or more of RAM and an NVIDIA nForce EHCI controller.



Method 1: Install the hotfix
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Method 2: Update ZoneAlarm
ZoneAlarm 7.0 and earlier versions of ZoneAlarm are incompatible with the Vista operating system. Only ZoneAlarm Internet Security Suite 7.1, ZoneAlarm Antivirus 7.1, and ZoneAlarm 7.1 currently work on the Windows Vista operating system. For more information about ZoneAlarm products, visit the following Web site:

http://www.zonealarm.com

Steps to work around this problem
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this problem, add the following registry value. However, adding this registry value may increase the wake up time from hibernation or sleep mode. To add the registry value, follow these steps:  Click Start, click Run, type regedit, and then press ENTER.</li> Locate the following registry subkey:

</li> Right-click HidUsb, point to New, and then click DWord Value to create the following entry:

FastResumeDisable

</li> Double-click FastResumeDisable, type 1, and then click OK.</li> Exit Registry Editor, and then restart the computer.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: stop bugcheck bsod blue screen optical drive cd-rom dvd rom drive remote control felicity card

Keywords: kbhotfixserver kbhotfixes kbresolve kbqfe kberrmsg kbexpertisebeginner KB929734

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