Microsoft KB Archive/156348

= Memory-Related Performance Counters Show Zero Values =

Article ID: 156348

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q156348



SYMPTOMS
When you add one of the following counters of the Server service to your Performance Monitor view on Windows NT Server 4.0, you will see that the counters are always zero, even though the Server service always allocates some memory:

  Pool Nonpaged Bytes Pool Nonpaged Failures Pool Nonpaged Peak Pool Paged Bytes Pool Paged Failures Pool Paged Peak

If you check the Performance Monitor with Windows NT Server 3.51, or Windows NT Workstation 3.51 or 4.0, you will always receive nonzero values.



CAUSE
The server does not track the amount of memory allocated when it is allowed to allocate an infinite amount of memory. This is always the case for Windows NT Server.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time   Version        Size     File name 11/19/2001 18:00  4.0.1381.7110  231,120  Srv.sys



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt

Keywords: kbhotfixserver kbqfe kbenv KB156348

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