Microsoft KB Archive/229215

= Error Message: Critical Files Are Missing or Corrupted... =

Article ID: 229215

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q229215



SYMPTOMS
When you use Microsoft WebTV for Windows and you scan for channels, you may receive the following error message:

Critical files are missing or corrupted. Please re-install WebTV for Windows.



CAUSE
This problem can occur if all of the following conditions exist:
 * Your screen resolution is set to 640 X 480 pixels the first time you scan for channels.
 * You alter your screen resolution, and then upgrade to Windows 98 Second Edition.
 * After the upgrade, you scan for channels again.



RESOLUTION
To resolve this problem, after you upgrade your computer, change your screen resolution to 640 X 480 pixels and then change it to the resolution you want before you scan for channels:
 * 1) Click Start, point to Programs, point to Accessories, point to Entertainment, click WebTV, press F6, and then click Minimize.
 * 2) Click Start, point to Settings, click Control Panel, and then double-click Display.
 * 3) Click the Settings tab, move the Screen Area slider to 640 X 480 pixels.
 * 4) Click OK, click OK, and then click Yes.
 * 5) Double-click Display, click the Settings tab, move the Screen Area slider to the resolution you want.
 * 6) Click OK, click OK, and then click Yes.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbprb kbui KB229215

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