Microsoft KB Archive/843612

= Your application receives the STATUS_IO_DEVICE_ERROR error flag when it calls an IOCTL function in Windows Server 2003 =

Article ID: 843612

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When your application sends an IOCTL_ATA_PASS_THROUGH input/output control (IOCTL) handler to process an input/output (I/O) function call by using the METHOD_BUFFERED method, you may experience the following symptoms:  Your application receives the following error flag:

STATUS_IO_DEVICE_ERROR

 Your application cannot send a DMA protocol command or a DMA QUEUED protocol command. If your application sends the ATAPI interface the FlushScatterGatherList method, and you have a non-DMA device, the data buffer is overwritten with zeros.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit versions
  Date         Time   Version       Size     File name 14-Jun-2004 20:53  5.2.3790.183   91,136  Atapi.sys

Windows Server 2003, 64-Bit Enterprise Edition
  Date         Time   Version       Size     File name 14-Jun-2004 19:52  5.2.3790.183  287,744  Atapi.sys 



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB843612

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