Microsoft KB Archive/935552

= FIX: Windows Media Player 11 may stop responding when you transfer media to a device that uses the Media Transfer Protocol and then you cancel the transfer process =

Article ID: 935552

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows Media Player 11

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SYMPTOMS
In Microsoft Windows Media Player 11, you transfer media to a portable device. For example, you transfer music files. When you cancel the transfer process, Windows Media Player 11 stops responding (hangs).

This problem occurs when the device uses the Media Transfer Protocol (MTP).



CAUSE
This problem occurs because a communication issue occurs. The MTP class driver and the portable device do not correctly communicate a cancellation to one another when you perform either of the following actions:
 * You cancel the media transfer in Windows Media Player.
 * You close Windows Media Player while the transfer is in progress.



Microsoft Windows XP on x86-based computers (all languages)
The following files are available for download from the Microsoft Download Center:

Download the WindowsMedia11-KB935552-x86-INTL.exe package now.

Windows XP on x64-based computers (all languages)
The following files are available for download from the Microsoft Download Center:

Download the WindowsMedia11-KB935552-x64-INTL.exe package now.

Windows Vista for x86-based computers (all languages)
The following files are available for download from the Microsoft Download Center:

Download the Windows6.0-KB935552-x86.msu package now.

Windows Vista for x64-based computers (all languages)
The following files are available for download from the Microsoft Download Center:

Download the Windows6.0-KB935552-x64.msu package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

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File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista for x64-based computers


STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: hang crash mtp plays for sure pfs

Keywords: kbfix atdownload KB935552

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