Microsoft KB Archive/311431

= You receive &quot;The file that you specified could not be opened&quot; error message when you create a package with a Word document =

Article ID: 311431

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Developer Edition

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This article was previously published under Q311431



SYMPTOMS
When you use the Office XP Developer Packaging Wizard to package a Microsoft Word document, you may receive the following error message:

The file that you specified could not be opened. Possible reasons for this include:
 * Word is not installed on your computer.
 * The version of Word installed on your computer is incompatible with this file.
 * The file you specified is not a valid Word file.



CAUSE
You have Norton AntiVirus 2002 installed on the computer.



RESOLUTION
To resolve the problem, contact your antivirus software vendor to obtain either an updated version of their product or to obtain assistance with reconfiguring their product.. For more information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:

329820 How to use Office programs with the Norton AntiVirus Office plug-in

