Microsoft KB Archive/940202

= A Windows Server 2003-based computer may stop responding during shutdown after you install the Scalable Networking Pack =

Article ID: 940202

Article Last Modified on 12/27/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
After you install the Scalable Networking Pack (SNP), a Windows Server 2003-based computer may stop responding during shutdown or during hibernation. When this problem occurs, the computer does not respond to the ping command.



CAUSE
This problem occurs because of a deadlock situation. The deadlock situation is caused by the &quot;TCP Chimney Offload&quot; feature. This feature is part of the Scalable Networking Pack.



WORKAROUND
To work around this problem, disable the TCP Chimney Offload feature. To do this, run the Netsh int ip set chimney DISABLED command at a command prompt.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The Scalable Networking Pack is a part of Windows Server 2003 Service Pack 2. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

912222 The Microsoft Windows Server 2003 Scalable Networking Pack release

936594 You may experience network-related problems after you install Windows Server 2003 SP2 or the Scalable Networking Pack on a Windows Small Business Server 2003-based computer

Keywords: kbexpertiseadvanced kbtshoot kbprb KB940202

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