Microsoft KB Archive/843173

= In Microsoft CRM 1.2, the “To” field is not resolving with existing Contacts, and E-mail Activities are not associating to the originating Case =

Article ID: 843173

Article Last Modified on 6/2/2006

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APPLIES TO


 * Microsoft CRM 1.2

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SYMPTOMS
In Microsoft® Business Solutions 1.2, E-mail Activities are not resolving the To field when sent by CRM usersto existing Contacts.In addition, E-mail Activities are not being associated to the originating Case when replying to an existing E-mail Activity if a carriage return/line feed (new line) is inserted in the globally unique indentifier (GUID) in the Microsoft CRM E-mail Activity.



RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Keywords: kbmbsemail kbmbsmigrate kbprb kbqfe kbhotfixserver KB843173

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