Microsoft KB Archive/304742

= Event ID: 6008 After Remote Shutdown with an Active Screensaver =

Article ID: 304742

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT Server 4.0 Enterprise Edition
 * Microsoft Windows NT 4.0 Service Pack 6a

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This article was previously published under Q304742



SYMPTOMS
After you shut down your computer remotely (by using the Shutdown.exe tool or a similar tool) while a password-protected screensaver is active, you may receive the following Event 6008 entry in the Event log:

The previous system shutdown at time on date was unexpected.



CAUSE
This problem can occur if Winlogon does not log off the user, and because of this, the screensaver continues. After this occurs, a proper shutdown is not initiated.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date         Time   Size     File name     Platform ---  01-Nov-2001  08:59  343,824  Rpcrt4.dll    I386 02-Nov-2001 06:27  192,784  Winlogon.exe  I386 16-Oct-2001 10:19  602,896  Rpcrt4.dll    Alpha 02-Nov-2001 06:22  275,728  Winlogon.exe  Alpha Note Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a and 299444: Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP). If you remove this hotfix with only SP6a installed, Winlogon.exe and Rpcrt4.dll will be mismatched, and you will receive a STOP 0xc000021a error message after a restart.



WORKAROUND
To work around this problem, disable the password-protected screensaver.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kbbug kbfix kbqfe kbenv kbhotfixserver KB304742

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