Microsoft KB Archive/306629

= Setup Fails During Post Installation Phase =

Article ID: 306629

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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This article was previously published under Q306629



SYMPTOMS
Setup fails during the Post Installation phase and the following information is logged in Errortext.log:

[08/16/01,14:09:36] SharePoint Portal Server: [2] GetFirstStorageGroupObject, Error getting element from StorageGroups array. hr=0x8002000b. [08/16/01,14:09:37] SharePoint Portal Server: [2] CreateWebStore, Error getting first StorageGroup object. hr=0x8002000b.

[08/16/01,14:09:37] SharePoint Portal Server: [0] CPkmSetupComponent::InitializeWebStore, Unable to initialze Web Storage System! hr=0x4976942c

[08/16/01,14:17:17] SharePoint Portal Server: [2] GetFirstStorageGroupObject, Error getting element from StorageGroups array. hr=0x8002000b.

[08/16/01,14:17:17] SharePoint Portal Server: [2] CreateWebStore, Error getting first StorageGroup object. hr=0x8002000b.

[08/16/01,14:17:18] SharePoint Portal Server: [0] CPkmSetupComponent::InitializeWebStore, Unable to initialze Web Storage System! hr=0x4976942c

[08/16/01,14:25:32] SharePoint Portal Server: [2] GetFirstStorageGroupObject, Error getting element from StorageGroups array. hr=0x8002000b.

[08/16/01,14:25:32] SharePoint Portal Server: [2] CreateWebStore, Error getting first StorageGroup object. hr=0x8002000b.

[08/16/01,14:25:32] SharePoint Portal Server: [0] CPkmSetupComponent::InitializeWebStore, Unable to initialze Web Storage System! hr=0x4976941c

In addition, the Microsoft Exchange Information Store service is not started. When you try to start the Microsoft Exchange Information Store service, the following error is logged in the System log:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7024

Description:

The Microsoft Exchange Information Store service terminated with service-specific error 0.



RESOLUTION
Use the procedure that is described in the following Microsoft Knowledge Base article to completely remove SharePoint Portal Server:

295704 How to Manually Remove SharePoint Portal Server

NOTE: When you remove SharePoint Portal Server, make sure the Web Storage System folder is removed before you attempt to install the program again.

Additional query words: msexchangeis sps

Keywords: kbprb KB306629

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