Microsoft KB Archive/223172

= Encarta: "How to Install Voice Control" Help Topic Appears When You Attempt to Enable the Voice Control Feature =

Article ID: 223172

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q223172



SYMPTOMS
When you click Voice Control on the Options menu in Encarta Encyclopedia to enable the Voice Control feature, the "How to Install Voice Control" Help topic may open in a new Help window, even if the Voice Control feature is already installed.



CAUSE
This behavior can occur if the Comctl32.dll file is outdated.



RESOLUTION
NOTE: DO NOT use either of the following methods if Microsoft Internet Explorer 5.0 is installed on your computer. If you do, you may not be able to restart your computer. Internet Explorer installs its own version of the Comct132.dll file during Setup. At this time, there is no resolution to this issue if Internet Explorer 5.0 is installed on your computer. To check the version of Internet Explorer that is installed on your computer, start Internet Explorer, and then click About Internet Explorer on the Help menu.

To resolve this issue, copy the Comctl32.dll file from the Installation and Resources CD-ROM to your hard disk. To do this, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98
 Insert the Microsoft Windows 98 installation CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent it from starting automatically. Click Start, and then click Run. In the Open box, type sfc, and then click OK. Click Extract one file from installation disk. In the Specify the system file you would like to restore box, type comctl32.dll, and then click Start. In the Restore from box, type the following line



where  is the drive letter of your CD-ROM drive.</li> In the Save file in box, type the following line, and then click OK



where  is the drive letter of the hard disk on which Windows 98 is installed.</li> Click OK, and then click OK again.</li> When you are prompted to restart the computer, click Yes.</li></ol>

Microsoft Windows 95
<ol> Insert the Encarta Installation and Resources CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent it from starting automatically.</li> Click Start, and then click Run.</li> In the Open box, type the following line, and then click OK



where  is the drive letter of the CD-ROM drive.</li> Right-click the Comctl32.dll file, and then click Copy.</li> Click Start, and then click Run.</li> In the Open box, type :\, and then click OK, where   is the drive letter of the hard disk on which Windows 95 is installed.</li> On the Edit menu, click Paste.</li> Close all open windows, and then restart the computer.</li> When you see the "Starting Windows 95" message, press F8.</li> On the Windows startup menu, select Command Prompt Only, and then press ENTER.</li> At the command prompt, type the following lines, pressing ENTER after you type each line:

cd \windows\system

ren comctl32.dll comctl32.old

move :\comctl32.dll  :\windows\system

where  is the drive letter of the hard disk on which Windows 95 is installed.</li> Press CTRL+ALT+DELETE to restart the computer.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
Microsoft Windows uses the Comctl32.dll file to provide common controls such as check boxes, radio buttons, or text boxes for Windows programs.

Additional query words: multi-media multimedia mmtitles ee99 ee2k speech recognition engine extras ie5

Keywords: kbenv kbprb kbsound kbui KB223172

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