Microsoft KB Archive/150045

= Mac Encarta 96 Hangs or Quits When Choosing a Word Processor =

Article ID: 150045

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 96 for Macintosh

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This article was previously published under Q150045



SYMPTOMS
When you are in the Preferences window and you press the Choose Word Processor button, the program stops responding (hangs) or quits.



CAUSE
The most likely cause of this is a third-party extension that changes the appearance of the windows on a Macintosh. One such extension that does this is called "~Aaron."



RESOLUTION
To choose your Word Processor and still retain the customizations provided by the extension, use the steps below. This example assumes the extension in question is ~Aaron.
 * 1) Restart your computer
 * 2) Open your System Folder and then the Extensions folder.
 * 3) Find the ~Aaron extension and drag it to your desktop.
 * 4) Restart the computer and start Encarta 1996.
 * 5) On the File menu, click Preferences.
 * 6) In the Preference window, click Choose Word Processor. Select the word processor you want to use.
 * 7) Close the window and quit Encarta 1996.
 * 8) Drag the ~Aaron extension back into the Extensions folder.
 * 9) Restart the computer.



MORE INFORMATION
The third-party products discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 1996 multi media multimedia multi-media mmtitles erin hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down

Keywords: KB150045

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