Microsoft KB Archive/926993

= Message on your Zune device: &quot;Screen 5 Contact support&quot; =

Article ID: 926993

Article Last Modified on 11/19/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 80GB Digital Media Player

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SYMPTOMS
You receive the following message on your Zune device:

5

Contact support



CAUSE
This issue occurs when your Zune device cannot recover from an error.



THINGS TO TRY
There are two easy things to try that might help with your problem before you contact Zune Support:  Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Back button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base:

927001 How to restore the Zune device software



If restoring the device was unsuccessful, contact Zune Support. For more information about how to contact Zune Support, click the following article number to view the article in the Microsoft Knowledge Base:

927599 How to contact Zune Customer Support

Keywords: kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB926993

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