Microsoft KB Archive/330306

= Removable Storage May Not Refresh the Tape =

Article ID: 330306

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q330306



SYMPTOMS
When you are using a stand-alone tape drive to perform scheduled backups, the tape name in the &quot;Compaq DDS4 20/40 GB DAT Drive&quot; library may not be changed after you change the tape in Removable Storage. When the problem occurs, the scheduled backup job does not succeed, and the following error message is recorded in the Backup log file:

The operation was not performed because the specified media cannot be found.

This problem may occur if the scheduled backup job contains the following commands:

start /wait rsm.exe refresh /lf&quot;Compaq DDS4 20/40 GB DAT Drive&quot;

C:\WINNT\system32\Ntbackup.exe backup &quot;@C:\Documents and Settings\ubsfcr\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\THURSDAY.bks&quot; /n &quot;THURSDAY&quot; /d &quot;THURSDAY&quot; /v:no /r:no /rs:no /hc:on /m normal /j &quot;THURSDAY&quot; /l:s /g &quot;d57ec63d-ecb4-4300-a246-6e7df9ba9b9b&quot;



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size    File name -  22-Nov-2002  03:48  5.0.2074.0     44,816  Rsm.exe 20-Nov-2002 13:36  5.0.2195.6128 145,920  Sp3res.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
This hotfix adds the following parameter to Rsm.exe:

rsm inventory /lf /AFULL

Use this parameter instead of the refresh parameter to avoid the problem.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: NTBackup

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kboswin2000fix kbwin2ksp4fix kbhotfixserver KB330306

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