Microsoft KB Archive/42879

Word: Color Lost with Orchid Designer VGA

PSS ID Number: Q42879 Article last modified on 11-02-1994

5.00

MS-DOS

= SUMMARY =

In the following situation, the screen display will change from color to black and white on computers with an Orchid Designer VGA adapter card and using Microsoft Word version 4.0.


 * 1) Start Word and set the background color to something other than black and white.
 * 2) Switch to a graphics mode (ALT+F9 or ESC Options Display Mode).
 * 3) Switch back to text mode (ALT+F9).

When Word is switched back to text mode (ALT+F9) the screen will appear in black and white (no color). If Word is exited, the DOS level screen will also appear in black and white. The computer must be rebooted in order to regain color abilities.

This problem has been reported with ROM bios versions 9.2 and 9.4, but may also occur with bios version 9.0, 9.1, 9.3, 1.0, 1.1.

Orchid Designer VGA cards with newer ROMs display their version numbers on the screen when the computer is turned on. Orchid Designer VGA cards with older ROMs list the version number on the ROM chip on the card itself.

It has been reported that ROM upgrade version 9.5y has corrected the problem. To obtain a ROM upgrade for the Orchid Designer VGA card, call Orchid Technologies at 1-800-767-2443.

KBCategory: kbother kbhw KBSubcategory: Additional reference words: video 4.00 ============================================================================= Copyright Microsoft Corporation 1994.