Microsoft KB Archive/273609

= Error Message Occurs When Creating a Smart Card Certificate Request =

Article ID: 273609

Article Last Modified on 2/27/2007

-

APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

-



This article was previously published under Q273609



SYMPTOMS
When you request a smart card certificate using the Gemplus GemSAFE Card Certificate Service Provider (CSP), you may receive the following error message:

An error occurred while creating the certificate request. Please verify that your CSP supports any settings you have made and that your input is valid.

Suggested Cause:

The CSP you chose was unable to process the request. Try a different CSP.

Error: 0x80090020 - NTE_FAIL



CAUSE
This behavior can occur if your smart card has not been initialized or your Personal Identification Number (PIN) is less than eight characters long.



RESOLUTION
To resolve this issue, use either of the following methods:


 * Use the GemSAFE Card Details Tool to initialize your smart card. You may also use the HP Smart Card Security Manager.

-or-
 * Change your PIN so that it is more than eight characters long.



STATUS
The Gemplus GemSAFE CSP requires that smart cards be initialized before a smart card certificate can be assigned to it.

Keywords: kberrmsg kbenv kbprb KB273609

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.