Microsoft KB Archive/945211

= You cannot install the client software for the System Center Online Asset Inventory Service =

Article ID: 945211

Article Last Modified on 12/13/2007

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APPLIES TO


 * Microsoft Asset Inventory Services

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SYMPTOMS
You cannot install the client software for the Microsoft System Center Online Asset Inventory Service because the task scheduler is not running.

Additionally, error messages that resemble the following are logged in the %windir%\SCOnlineClient.log file:

2007-10-18 15:17:31:283-480 1374 f5c >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2007-10-18 15:17:31:283-480 1374 f5c >>START>> - Initialize Agent custom action - Entering custom action: CAInitializeAgent 2007-10-18 15:17:31:283-480 1374 f5c >> 2007-10-18 15:17:31:627-480 1374 f5c Config manager initialized 2007-10-18 15:17:31:705-480 1374 f5c >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2007-10-18 15:17:31:705-480 1374 f5c >>START>> - Set certificate registry data - Setting certificate value in the registry 2007-10-18 15:17:31:705-480 1374 f5c >> 2007-10-18 15:17:31:705-480 1374 f5c Cert value size: 0x14 2007-10-18 15:17:31:705-480 1374 f5c Cert value address: 0xdeff8 2007-10-18 15:17:31:705-480 1374 f5c << 2007-10-18 15:17:31:705-480 1374 f5c Success << END << - Set certificate registry data - finished with status 0x0 2007-10-18 15:17:31:705-480 1374 f5c <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< 2007-10-18 15:17:31:815-480 1374 f5c Success Custom Action: CAInitializeAgent: InstallAuthCredential succeeded 2007-10-18 15:17:32:299-480 1374 f5c Config manager initialized 2007-10-18 15:17:32:299-480 1374 f5c >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2007-10-18 15:17:32:299-480 1374 f5c >>START>> - Adding scheduled task - SCOnline-Heartbeat-{88214F7F-C787-4246-8057-FF74EB808500} 2007-10-18 15:17:32:299-480 1374 f5c >> 2007-10-18 15:17:32:346-480 1374 f5c << 2007-10-18 15:17:32:346-480 1374 f5c Error << END << - Adding scheduled task - finished with status 0x80041315 2007-10-18 15:17:32:346-480 1374 f5c <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< 2007-10-18 15:17:32:346-480 1374 f5c Error Custom Action: CAInitializeAgent: ScheduleHeartbeat failed hr=0x80041315 2007-10-18 15:17:32:346-480 1374 f5c >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2007-10-18 15:17:32:346-480 1374 f5c >>START>> - UnInitialize Agent custom action - Entering custom action: CAUnInitializeAgent 2007-10-18 15:17:32:346-480 1374 f5c >> 2007-10-18 15:17:32:346-480 1374 f5c Custom Action CAUnInitializeAgent: Attempting to Uninstall Certs 2007-10-18 15:17:32:346-480 1374 f5c Config manager initialized 2007-10-18 15:17:32:393-480 1374 f5c >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2007-10-18 15:17:32:393-480 1374 f5c >>START>> - Set certificate registry data - Setting certificate value in the registry 2007-10-18 15:17:32:393-480 1374 f5c >> 2007-10-18 15:17:32:393-480 1374 f5c Cert value size: 0x0 2007-10-18 15:17:32:393-480 1374 f5c Cert value address: 0x0 2007-10-18 15:17:32:393-480 1374 f5c << 2007-10-18 15:17:32:393-480 1374 f5c Success << END << - Set certificate registry data - finished with status 0x0 2007-10-18 15:17:32:393-480 1374 f5c <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< 2007-10-18 15:17:32:393-480 1374 f5c Custom Action: CAUnInitializeAgent UninstallAuthCredential successful 2007-10-18 15:17:32:393-480 1374 f5c Custom Action: CAUnInitializeAgent:Attempting to PurgeAllTasks 2007-10-18 15:17:32:393-480 1374 f5c >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2007-10-18 15:17:32:393-480 1374 f5c >>START>> - Remove All Tasks - Starting to Remove All Tasks 2007-10-18 15:17:32:393-480 1374 f5c >> 2007-10-18 15:17:32:393-480 1374 f5c Config manager initialized 2007-10-18 15:17:32:393-480 1374 f5c << 2007-10-18 15:17:32:393-480 1374 f5c Error << END << - Remove All Tasks - finished with status 0x80070002 2007-10-18 15:17:32:393-480 1374 f5c <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< 2007-10-18 15:17:32:393-480 1374 f5c Custom Action: CAUnInitializeAgent PurgeAllTasks failed with HRESULT : 0x0 2007-10-18 15:17:32:393-480 1374 f5c << 2007-10-18 15:17:32:393-480 1374 f5c Success << END << - UnInitialize Agent custom action - finished with status 0x0 2007-10-18 15:17:32:393-480 1374 f5c <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< 2007-10-18 15:17:32:393-480 1374 f5c Error Custom Action: CAInitializeAgent: CAUnInitializeAgent hr=0x0 2007-10-18 15:17:32:393-480 1374 f5c << 2007-10-18 15:17:32:393-480 1374 f5c Error << END << - Initialize Agent custom action - finished with status 0x80041315



CAUSE
This problem occurs when the Asset Inventory Service tasks are added to the Task Scheduler during the installation.



RESOLUTION
To resolve this problem, verify that the Task Scheduler is running and that it is set to start automatically. Then, reinstall the client software.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertiseinter kbtshoot kberrmsg kbprb KB945211

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