Microsoft KB Archive/814776

= You may lose recoverable messages if you restart or shut down the receiver =

Article ID: 814776

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Message Queuing 2.0

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SYMPTOMS
You may lose recoverable messages if you restart or shut down the receiver.



CAUSE
This issue occurs if Microsoft Message Queuing, also known as MSMQ, 2.0 sends a storage acknowledgement without verifying that it successfully stored the message.



RESOLUTION
Shut down or restart the system by using the menu options in Windows to make sure that recoverable messages work correctly. Recoverable messages may not work if there is a power outage or if the power cord is unplugged. Use transactional messages in those cases.

Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  19-Feb-2003  17:24  5.0.0.766         281,360  Mq1repl.dll 04-Feb-2003 15:51  5.0.0.766          14,096  Mq1sync.exe 19-Feb-2003 17:21  5.0.0.769          75,408  Mqac.sys 19-Feb-2003 17:24  5.0.0.760         217,360  Mqads.dll 30-Oct-2002 16:43  5.0.0.761          25,360  Mqbkup.exe 19-Feb-2003 17:24  5.0.0.750          76,560  Mqdscli.dll 19-Feb-2003 17:24  5.0.0.735          41,744  Mqdssrv.dll 21-Oct-2002 20:31  5.0.0.759          98,064  Mqmig.exe 19-Feb-2003 17:24  5.0.0.759         265,488  Mqmigrat.dll 19-Feb-2003 17:24  5.0.0.740         222,480  Mqoa.dll 19-Feb-2003 17:24  5.0.0.762           8,464  Mqperf.dll 19-Feb-2003 17:24  5.0.0.769         427,280  Mqqm.dll 19-Feb-2003 17:24  5.0.0.765         102,672  Mqrt.dll 19-Feb-2003 17:24  5.0.0.759          70,928  Mqsec.dll 19-Feb-2003 17:24  5.0.0.769         400,656  Mqsnap.dll 19-Feb-2003 17:24  5.0.0.762          23,824  Mqupgrd.dll 19-Feb-2003 17:24  5.0.0.767         110,352  Mqutil.dll 19-Feb-2003 17:24  5.0.0.748          64,784  Msmq.cpl



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB814776

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