Microsoft KB Archive/261744

= Error Message &quot;Trap 13&quot; When You Use Kensington USB VideoCam Software =

Article ID: 261744

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q261744



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
When you use the Kensington VideoCam Universal Serial Bus (USB) camera to capture video, the frame sampling rate may be poor (about two or three frames per second). You may also receive error messages.

When an error message is displayed, or when you check Faultlog.txt, if you press ALT+D, the following details are displayed:

Trap 13 (0DH) - General Protection Fault 0000

eax=00000000 ebx=00000001 ecx=760c7a18 edx=0406fe28 esi=00000000



RESOLUTION
To resolve this issue, download the latest software and firmware updates from the manufacturer of the device.

For information about how to contact Kensington, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

The Kensington software and driver version is 1.00r6. The Kensington VideoCam uses Microsoft Video for Windows (VFW) drivers, not Windows Driver Model (WDM) drivers.

Additional query words: faultlog

Keywords: kb3rdparty kbgpf kbhardware kbprb KB261744

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