Microsoft KB Archive/937399

= FIX: The Host Integration Server 2004 SNA Server service may fail unexpectedly and an access violation may occur in the S1puc62 function =

Article ID: 937399

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition
 * Microsoft Host Integration Server 2004 Enterprise Edition

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SYMPTOMS
The Microsoft Host Integration Server 2004 SNA Server service (Snaservr.exe) may fail unexpectedly. Additionally, an access violation may occur in the S1puc62 function. This causes all users to lose their SNA Client sessions. This problem may occur on computers that are running Host Integration Server 2004 and that are configured to support LU 6.2 sessions. When this problem occurs, an error message that resembles the following may be logged: Event ID: 624

Source: SNA Server

Description: Creating dump file \snadump.log for Snaserver.exe



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbfix kbqfe kbpubtypekc kbhotfixserver KB937399

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