Microsoft KB Archive/321238

= Windows Media Player Does Not Play CF WMV Video If Opened in File Explorer on Pocket PC 2002 =

Article ID: 321238

Article Last Modified on 5/22/2002

-

APPLIES TO


 * Microsoft Windows Media Player for Pocket PC

-



This article was previously published under Q321238



SYMPTOMS
If you start playing a .wmv file by using File Explorer after you play a .wma file in Windows Media Player, video is not played. Instead, only the audio portion is played. If you play the same .wmv file from a playlist in Windows Media Player, both the audio and the video are played.



RESOLUTION
To resolve this issue, you must either perform a &quot;soft&quot; reset of the device or end the Windows Media task in memory.

To perform a &quot;soft&quot; reset of the Pocket PC, see the manufacturer's instructions.

To end the Windows Media task in memory:
 * 1) Tap Start, and then tap Settings.
 * 2) On the System tab, tap Memory.
 * 3) On the Running Programs tab, tap Windows Media, and then tap Stop.
 * 4) Close the Settings window.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This issue does not occur if you select a .wmv file from the playlist in Windows Media Player. It occurs only if you first play a .wma file, and then play a video (.wmv) file by selecting it through File Explorer.

Keywords: kbprb KB321238

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.