Microsoft KB Archive/179794

= PRJ98: Project Stops Responding After Startup Splash Screen =

Article ID: 179794

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Project 98 Standard Edition
 * Microsoft Windows NT 4.0

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This article was previously published under Q179794



SYMPTOMS
When you start Microsoft Project 98 on a computer running Microsoft Windows NT Workstation, you may receive the following error message after the startup splash screen (Microsoft Project 98 logo) appears:

The instruction at "0x30159f19" referenced memory at " ". The memory could not be read.



CAUSE
This problem occurs when Express Meter version 3.5b or earlier is installed on your computer.

NOTE: If Express Meter is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

178693 PRJ98: Project Stops Responding After Splash Screen Appears



RESOLUTION
To resolve this problem, contact WRQ, the makers of Express Meter, and obtain version 3.6 of Express Meter or later.

Until you can obtain an updated version of Express Meter, you can manually remove Express Meter from your Windows NT workstation. For more information, please see the following World Wide Web site:

http://support.wrq.com/techdocs/1111.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
Express Meter is a network metering software package.

To tell whether Express Meter is running, run the Microsoft System Information program (Msinfo32.exe) and look at the System DLLs. If you find Em.dll or EM32, it's likely that Express Meter is running.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes auto lockup freeze break won't respond waiting near memory stops responding hangs lock up fail

Keywords: kb3rdparty kbprb KB179794

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