Microsoft KB Archive/817700

= You Receive a &quot;STOP 0x0000001E&quot; Error Message When You Quit a Program =

Article ID: 817700

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you quit a program or close a service, you receive the following Stop error:

STOP: 0x0000001e (0xc0000005, 0xa012f5a3, 0x00000000, 0x00000014)

KMODE_EXCEPTION_NOT_HANDLED (0x1E)

PARAMETERS

1 - The exception code that was not handled

2 - The address that the exception occurred at

3 - Parameter 0 of the exception

4 - Parameter 1 of the exception



CAUSE
This problem may occur if Hewlett Packard User Mode print drivers are installed on your computer.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time  Version         Size    File name --  11-Jun-2003 19:27 5.0.2195.6738    42,256 Basesrv.dll 17-Jan-2003 16:06 5.0.2195.6656  236,304 Cmd.exe 11-Jun-2003 19:27 5.0.2195.6660  233,232 Gdi32.dll 11-Jun-2003 19:27 5.0.2195.6741  711,440 Kernel32.dll 11-Jun-2003 19:27 5.0.2195.6751  333,072 Msgina.dll 08-Apr-2003 05:54 5.0.2195.6701   90,232 Rdpwd.sys 11-Jun-2003 19:27 5.0.2195.6688  403,216 User32.dll 11-Jun-2003 19:27 5.0.2195.6745  385,808 Userenv.dll 02-Jun-2003 21:26 5.0.2195.6751 1,628,816 Win32k.sys 29-May-2003 23:25 5.0.2195.6750  181,520 Winlogon.exe 11-Jun-2003 19:27 5.0.2195.6752  243,984 Winsrv.dll 11-Jun-2003 19:27 5.0.2195.6741  711,440 Kernel32.dll 11-Jun-2003 19:27 5.0.2195.6751 1,628,816 Win32k.sys 11-Jun-2003 19:27 5.0.2195.6752  243,984 Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbqfe kbwin2000presp4fix kbfix kbbug KB817700

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