Microsoft KB Archive/873452

= The Microsoft Exchange Information Store service does not start, and event IDs 1180 and 5000 are logged on your Exchange Server 2003 Service Pack 1 computer =

Article ID: 873452

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
The Microsoft Exchange Information Store service may not start on your Microsoft Exchange Server 2003 computer that has Exchange Server 2003 Service Pack 1 installed. Additionally, events that are similar to the following may be logged in the application event log: Event Type: Error

Event Source: MSExchangeIS

Event Category: Content Engine

Event ID: 1180

Description:

Error 0x80010119 initializing the Microsoft Exchange Server Internet Conversion Library.

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 5000

Description: Unable to initialize the Microsoft Exchange Information Store service. Error.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have Exchange Server 2003 Service Pack 1 (SP1) installed.

Restart requirement
You do not have to restart your computer to install this hotfix. However, the following Exchange services are automatically restarted when you install this hotfix:
 * Microsoft Exchange Information Store service
 * Microsoft Exchange Event service

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size        File name --  10-Aug-2004  08:01  6.5.7232.25     3,230,720   Mdbmsg.dll 10-Aug-2004 08:35  6.5.7232.25     5,130,752   Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
You may have previously installed hotfix 836027 to correct this same problem before you installed Exchange Server 2003 SP1. Because the 836027 hotfix was not included in the Exchange Server 2003 SP1 release, you must install this post-SP1 hotfix on your Exchange Server 2003 SP1 computers.

For additional information about hotfix 836027, click the following article number to view the article in the Microsoft Knowledge Base:

836027 The Exchange Server 2003 Information Store service does not start, and event IDs 1180 and 5000 are logged

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB873452

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