Microsoft KB Archive/319595

= Creative SoundBlaster Audigy Audio may cause an error message =

Article ID: 319595

Article Last Modified on 4/16/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q319595



SYMPTOMS
After you install a Creative Audigy sound card and software, you may receive any of the following error messages:

Ctplay2.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

Eacontrol.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

SoundBlaster card needs to be installed.

If you view the data that the error report contains, the following error signature information is listed:

App name     App version   Module name    Module version   Offset

Ctplay2.exe  3.0.22.0      Ctdproxy.dll   5.12.1.129       00008bd9 -or-

App name       App version   Module name    Module version   Offset -- Eacontrol.exe                Ctdproxy.dll   5.12.1.129       00008bd9



CAUSE
Creative SoundBlaster Audigy Audio might not be the default Sound Playback device.



WORKAROUND
To work around this problem, set Creative SoundBlaster Audigy Audio to be the default Sound Playback device. 

Guided Help to set Creative SoundBlaster Audigy Audio to be the default Sound Playback device
Guided Help is available to set Creative SoundBlaster Audigy Audio to be the default Sound Playback device. Guided Help can guide you through the steps or Guided Help can automatically perform the steps for you.

The actions that this Guided Help performs can be undone after Guided Help is finished. To undo this Guided Help, run Guided Help again. On the Welcome page, click Undo this Guided Help, and then follow the instructions.

For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:

915092 Description of Guided Help for Microsoft Knowledge Base articles

Requirements to install and to use this Guided Help

 * You must be logged on to Windows by using a computer administrator account to install Guided Help.
 * You must be running a United States English version of Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.
 * You must have the Creative Audigy software file (Ctdproxy.dll version 5.12.1.129) on your computer.

You must first download Guided Help. To start, click the following link. Download Guided Help



Manual steps to set Creative SoundBlaster Audigy Audio to be the default Sound Playback device
To manually set Creative SoundBlaster Audigy Audio to be the default Sound Playback device, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Click Sounds, Speech, and Audio Devices.
 * 3) Click Sounds and Audio Devices.
 * 4) Click the Audio tab.
 * 5) In the Default device box under Sound playback, click SB Audigy Audio.
 * 6) Click OK.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbacw kbhowto kbacwsurvey kbprb kbprod2web KB319595

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