Microsoft KB Archive/311362

= &quot;Msgsrv32 Has Performed an Illegal Operation&quot; Error Message Occurs When You Upgrade to Windows 98 =

Article ID: 311362

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q311362



SYMPTOMS
When you upgrade from Windows 95 to Windows 98, when you restart your computer for the last time during the installation procedure, you may receive the following error message (or a similar error message):

Msgsrv32 has performed an illegal operation. You can choose to ignore it and continue working, or press cancel.

If you click Ignore, the installation seems to finish successfully, but the same error message may be displayed again when you try to shut down your computer.



CAUSE
This issue can occur if a Sound Blaster 16-compatible sound card is installed and either its drivers are out of date or it is a sound card that is no longer supported.



RESOLUTION
To resolve this issue, use either of the following methods:
 * Obtain and install an updated driver from Creative Labs or from the sound board manufacturer.

-or-
 * Replace the sound card with a model that is known to be compatible with Windows 98.

To work around this issue, disable the sound card to stop the error messages. However, when you do so, the computer's sound is also disabled. To temporarily disable your sound card:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Device Manager tab, and then click to expand Sound, Video, and Game Controllers.
 * 4) Click your sound card, and then click Properties.
 * 5) Click the General tab, and then click to clear the Original Configuration (Current) check box under Device Usage.

If this check box is not displayed, click to select the Disable in this hardware profile check box.
 * 1) Click OK, click Close, and then restart the computer.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb kbsetup KB311362

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