Microsoft KB Archive/841382

= Your Windows 2000-based computer stops responding, you cannot log on to Windows, or your CPU usage for the System process approaches 100 percent =

Article ID: 841382

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
After you install the security update that is described in Microsoft Security Bulletin MS04-011 on a Microsoft Windows 2000-based computer, you may experience any one of the following symptoms:
 * Your computer appears to stop responding at startup.
 * You cannot log on to Windows.
 * Your CPU usage for the System process approaches 100 percent.

Note This problem does not occur when you install the security update that is described in Microsoft Security Bulletin MS04-011 on a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003.

To view Microsoft Security Bulletin MS04-011, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/bulletin/ms04-011.mspx



CAUSE
The security update that is described in Microsoft Security Bulletin MS04-011 contains an issue that causes Microsoft Windows 2000 to try repeatedly to load drivers that do not load successfully. Microsoft has confirmed that this problem occurs if any one of the following drivers is installed:
 * Ipsecw2k.sys
 * Imcide.sys
 * Dlttape.sys

For example, Microsoft has confirmed that this problem occurs if you have the Nortel Networks VPN client installed and if the IPSec Policy Agent is set to Manual or Automatic for the startup type.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 3.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time    Version            Size   File name -- 24-Mar-2004 02:17   5.0.2195.6824     42,256  Basesrv.dll 21-Sep-2003 00:45   5.0.2195.6824    236,304  Cmd.exe 24-Mar-2004 02:17   5.0.2195.6898    242,448  Gdi32.dll 24-Mar-2004 00:46                        502  Hfsecper.inf 17-Mar-2004 21:50                        502  Hfsecupd.inf 24-Mar-2004 02:17   5.0.2195.6897    742,160  Kernel32.dll 10-Feb-2004 19:47   5.0.2195.6897     30,160  Mountmgr.sys 24-Mar-2004 02:17   5.0.2195.6824     54,544  Mpr.dll 24-Mar-2004 02:17   5.0.2195.6895    335,120  Msgina.dll 24-Mar-2004 02:17   5.0.2195.6899    497,936  Ntdll.dll 30-Apr-2004 02:35   5.0.2195.6927  1,701,312  Ntkrnlmp.exe 30-Apr-2004 02:35   5.0.2195.6927  1,700,992  Ntkrnlpa.exe 30-Apr-2004 02:35   5.0.2195.6927  1,722,624  Ntkrpamp.exe 30-Apr-2004 02:35   5.0.2195.6927  1,678,144  Ntoskrnl.exe 24-Mar-2004 02:17   5.0.2195.6892     90,264  Rdpwd.sys 05-Feb-2004 20:18   5.0.2195.6896  5,869,056  Sp3res.dll 24-Mar-2004 02:17   5.0.2195.6897    403,216  User32.dll 05-Aug-2003 22:14   5.0.2195.6794    385,808  Userenv.dll 11-Mar-2004 02:37   5.0.2195.6897  1,720,368  Win32k.sys 11-Mar-2004 02:37   5.0.2195.6898    181,520  Winlogon.exe 25-Sep-2003 18:08   5.0.2195.6826    243,984  Winsrv.dll 24-Mar-2004 02:17   5.0.2195.6897    742,160  Kernel32.dll 24-Mar-2004 02:17   5.0.2195.6899    497,936  Ntdll.dll 11-Mar-2004 02:37   5.0.2195.6897  1,720,368  Win32k.sys 25-Sep-2003 18:08   5.0.2195.6826    243,984  Winsrv.dll 03-May-2004 21:50                     14,478  Kb841382.cat



WORKAROUND
To work around this problem if you use the Nortel Networks VPN client, disable the IPSec Policy Agent service from Safe Mode or from the Recovery Console.

Note This problem may occur if other drivers or services do not load successfully. This workaround is specific to the Nortel Networks VPN client drivers.

To disable the IPSec Policy Agent service from Safe Mode

 * 1) Restart your computer.
 * 2) When you receive the &quot;Please select the operating system to start&quot; message, press F8.
 * 3) Select safemode, press ENTER, and then press ENTER at the operating system selection page.
 * 4) Click Start, click Run, type compmgmt.msc /s, and then click OK.
 * 5) In the Computer Management console, expand Services and Applications, click Services, and then double-click IPSec Policy Agent.
 * 6) Click Services, and then, on the General tab, click Disabled as the Startup type.
 * 7) Click OK, and then restart your computer.

To disable the IPSec Policy Agent service from Recovery Console

 * 1) Either insert the Windows 2000 startup disk in the floppy disk drive, or insert the Windows 2000 CD-ROM in the CD-ROM drive or the DVD-ROM drive, and then restart the computer.
 * 2) Click to select any options that are required to start the computer from the CD-ROM drive or the DVD-ROM drive if you are prompted to do so.
 * 3) At the Setup screen, press R to repair the installation, and then press C to start Recovery Console.
 * 4) If you have a dual-boot or a multiple-boot computer, select the installation that you want to access from the Recovery Console.
 * 5) Type the administrator password.

If the administrator password is blank, press ENTER.
 * 1) At the command prompt, type disable policyagent to disable the IPSec Policy Agent service.
 * 2) To exit the Recovery Console, type exit at the command prompt, and then press ENTER.
 * 3) Restart your computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Microsoft is researching this problem and will post more information in this article when the information becomes available.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB841382

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