Microsoft KB Archive/935901

= The screen may be black or the menu screen may be unresponsive in Windows Media Center in Windows Vista =

Article ID: 935901

Article Last Modified on 9/12/2007

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APPLIES TO


 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition

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SYMPTOMS
You use a computer that is running Windows Vista Ultimate or Windows Vista Home Premium. When you use Windows Media Center to watch a DVD or to watch TV in full-screen mode, the computer goes to sleep. However, when the computer wakes up, the screen may be black. Or, the Media Center menu screen may be unresponsive.

Note You may still hear audio by using the arrows on the keyboard to move around the Media Center menu.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


WORKAROUND
To work around this problem, press CTRL+ALT+DEL, and then click Cancel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbprb kbpubtypekc kbexpertisebeginner kbhotfixserver KB935901

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