Microsoft KB Archive/942603

= Windows background music does not play as expected when the OOBE Wizard is running after you use the Sysprep utility to distribute an image of Windows XP SP2 =

Article ID: 942603

Article Last Modified on 10/9/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
Consider the following scenario:
 * You use the Sysprep utility to distribute an image of Windows XP Service Pack 2 (SP2) that includes Windows Media Player 11.
 * You run the Out Of Box Experience (OOBE) Wizard.

In this scenario, the Windows background music (Title.wma) does not play as expected when the OOBE Wizard is running.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To run this hotfix, you must have Windows XP SP2 installed.

322389 How to obtain the latest Windows XP service pack

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

888239 The Welcome music and video do not play during the Out-Of-Box Experience Wizard after you use a Sysprep image to distribute Windows XP Service Pack 2

Keywords: kbexpertisebeginner kbqfe kbhotfixserver KB942603

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