Microsoft KB Archive/922811

= FIX: Error message when you try to create a business user by using the automatic allocation feature in Hosted Messaging and Collaboration 3.5 with Feature Pack 1: &quot;There were no ranked resources found in the candidate set&quot; =

Article ID: 922811

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Solution for Windows-based Hosting 3.5

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SYMPTOMS
Consider the following scenario. In Microsoft Solution for Hosted Messaging and Collaboration 3.5 with Feature Pack 1, you try to create a business user by using the automatic allocation feature. To do this, you use the CreateBusinessUser procedure together with a mailStore node that resembles the following.  In this scenario, the request may fail. Additionally, you may receive the following error message:

Description: &quot;There were no ranked resources found in the candidate set 0xc2201c23&quot;



CAUSE
This problem may occur when the associated stores for the organization have insufficient space to store the mailbox allocation for the new user.



Hotfix information
Important Only apply this hotfix to a computer that is running Hosted Messaging and Collaboration 3.5 with Feature Pack 1.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, make sure that all stores have at least as much free space as the mailbox plan. Or make sure that the stores have no free space remaining.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB922811

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