Microsoft KB Archive/933889

= The Zune device does not start, and a low-battery icon appears on the screen when you press the Play/pause button =

Article ID: 933889

Article Last Modified on 5/31/2007

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APPLIES TO


 * Zune Digital Media Player

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SYMPTOMS
When you press the Play/pause button on the Zune device, the device does not start, and a “low-battery” icon together with an exclamation mark appears on the Zune screen. After several seconds, the icon disappears.



Note The graphic that appears here is smaller than the icon that appears on the Zune device.



CAUSE
This behavior occurs when the battery in the Zune device must be charged.



THINGS TO TRY
 Connect the Zune device to a power source to charge the device. For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

927348 How to charge the battery in your Zune device

 If a “charging battery” icon does not appear on the Zune device after you connect the device to a power source, let the battery drain completely, and then again try to charge the device. To do this, follow these steps:  Make sure that the device is not connected to a power source, and then press the Play/pause button. The “low battery” icon should appear. After the icon disappears, press the Play/pause button again. Repeat this step several times until the “low battery” icon no longer appears. Wait several minutes, and then press the Play/pause button again to make sure that the battery is drained. Connect the device to a power source again to fully charge the device. Because the battery is drained, the device may not start and the home screen may not appear until several minutes of charging time has passed. 



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

938069 The battery does not seem to charge or charges very slowly when you try to charge a Zune device

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB933889

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