Microsoft KB Archive/935728

= You experience problems after you apply hotfix 931978 or security update 931832 (MS07-026) to an Exchange 2003 SP1 server =

Article ID: 935728

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
After you apply hotfix 931978 or security update 931832 (MS07-026) to a server that is running Microsoft Exchange Server 2003 Service Pack 1 (SP1), you experience one or more of the following symptoms   Some messages remain in the local delivery queue on the Exchange 2003 server. Additionally, the following event is logged in the Application log: Event Type: Warning

Event Source: MSExchangeTransport

Event Category: Exchange Store Driver

Event ID: 327

Description: The following call : EcLocallyDeliverMsg to the store failed. Error code : -2147024809 (Message-ID ). MDB :. FID :  Some messages in the Inbox or in other folders cannot be opened. If you move a mailbox, the From lines of some messages in that mailbox are lost.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, Exchange 2003 SP1 must be installed on the server before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
There are no prerequisites for installing this hotfix. However, the following services are automatically restarted when you apply the hotfix:
 * The Microsoft Exchange Information Store service
 * The Microsoft Search service
 * The IIS Admin Service and all dependent services

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
You may experience the same problem when you apply hotfix 930241 to a server that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2). To resolve this problem, apply hotfix 934450 to the Exchange 2003 SP2 server. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

934450 You experience problems after you apply hotfix 930241 to a server that is running Exchange Server 2003

930241 The Exchange 2003 database does not mount, and event IDs 9518 and 9519 are logged in the Application log

931978 Update for daylight saving time changes in 2007 for Exchange 2003 Service Pack 1

931832 MS07-026: Vulnerabilities in Microsoft Exchange could allow remote code execution

Keywords: kbexchstore kbexpertiseinter kbhotfixserver kbqfe KB935728

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