Microsoft KB Archive/867667

= The Beremote.exe process uses up to 100 percent of CPU resources =

Article ID: 867667

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you run Veritas Backup Exec software on a Microsoft Windows Server 2003 network computer, you may experience the following behaviors:
 * The computer responds slowly or stops responding.
 * The Beremote.exe process uses up to 100 percent of CPU resources.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
Date        Time   Version            Size    File name -- 22-Jun-2004 16:19  5.2.3790.161    1,188,352  Ole32.dll 22-Jun-2004 16:19  5.2.3790.184       26,112  Rpcproxy.dll 22-Jun-2004 16:19  5.2.3790.184      659,968  Rpcrt4.dll 22-Jun-2004 16:19  5.2.3790.161      293,888  Rpcss.dll

Windows Server 2003, 64-Bit Enterprise Edition
Date        Time   Version            Size    File name      Platform

22-Jun-2004 16:15  5.2.3790.161    3,565,056  Ole32.dll        IA-64 22-Jun-2004 16:15  5.2.3790.184       73,216  Rpcproxy.dll     IA-64 22-Jun-2004 16:15  5.2.3790.184    2,150,912  Rpcrt4.dll       IA-64 22-Jun-2004 16:15  5.2.3790.161      686,080  Rpcss.dll        IA-64 22-Jun-2004 16:19  5.2.3790.161    1,188,352  Wole32.dll       x86 22-Jun-2004 16:19  5.2.3790.184       26,112  Wrpcproxy.dll    x86 22-Jun-2004 16:19  5.2.3790.184      544,256  Wrpcrt4.dll      x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbhotfixserver kbwinserv2003presp1fix kbfix kbbug KB867667

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