Microsoft KB Archive/182608

= You receive error messages or notice unexpected symptoms in Money =

Article ID: 182608

Article Last Modified on 8/14/2007

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APPLIES TO


 * Microsoft Money Essentials
 * Microsoft Money Plus Deluxe
 * Microsoft Money Plus Home & Business
 * Microsoft Money Plus Premium
 * Microsoft Money 2007 Deluxe
 * Microsoft Money 2007 Home & Business
 * Microsoft Money 2007 Premium
 * Microsoft Money 2006 Deluxe
 * Microsoft Money 2006 Premium
 * Microsoft Money 2006 Small Business
 * Microsoft Money 2006 Standard
 * Microsoft Money 2005 Deluxe Edition
 * Microsoft Money 2005 Premium Edition
 * Microsoft Money 2005 Small Business Edition
 * Microsoft Money 2005 Standard Edition
 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2004 Premium Edition
 * Microsoft Money 2004 Small Business Edition
 * Microsoft Money 2004 Standard Edition
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2003 Deluxe and Business Edition
 * Microsoft Money 2003 Standard Edition
 * Microsoft Money 2002 Deluxe Edition
 * Microsoft Money 2002 Deluxe and Business Edition
 * Microsoft Money 2002 Standard Edition
 * Microsoft Money 2001 Standard Edition
 * Microsoft Money 2000 Standard Edition
 * Microsoft Money 99 Standard Edition

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This article was previously published under Q182608



Note Microsoft .NET Passport is now Windows Live ID. However, older versions of Microsoft Money may still refer to Windows Live ID as one of the following:
 * Passport
 * .NET Passport
 * The Passport Network



SUMMARY
This article is intended for a beginning to intermediate computer user.

You may find it easier to follow the steps if you print this article first.



Symptoms of the problem
When you use Microsoft Money to manage your finances, you may start receiving error messages or notice unexpected symptoms. If you receive any one of the following error messages, you may have some damage in your Money data file:

This transaction cannot be entered

Money is not properly installed. Please try setup again.

Money could not write to your money file. The operation cannot be performed or another application finished this task before you.

Money cannot locate filename or cannot open it, possibly because it is a read-only file, you do not have permission to change it, or your disk drive is write-protected. If you have chosen the correct file and it cannot be accessed, you will need to click OK and then Restore your most recent backup file.

Additionally, when you try to view saved reports, you may receive an error message that resembles the following:

Due to changes in your Money file, the saved version of "report name" is no longer valid. Money has attempted to reset this report, but you should reset it manually to avoid unreliable information.

When you try to print checks, you may receive the following error message:

There Are No Accounts with Checks to Be Printed

If you experience any one of the following symptoms, you may have some damage in your Money data file:  You receive the following error message:

MSMONEY caused an Invalid Page Fault in module < >.

 Money cannot load some or all the Financial Planner data. Note the error number of this message, and then contact Microsoft Customer Support Services for more information.

HRESULT=0x80004005

 When you try to download a statement from your OFX financial institution, Money states that you have XX number of transactions to read but you do not see them in your Account register. You are being prompted to type a Money password to open the file even though you have not assigned a password. When you enter an Apay, your Apay instance is off by a month or more. You cannot convert your budget from Essential Budget to Advanced budget.</li> An account balance in the Account List does not match the account balance in the register.</li></ul>

Note These are not all the error messages or symptoms that are associated with a damaged data file. If you are experiencing a strange behavior or if you receive an error message when you use your Money data file, the file may be damaged and the Repair utilities may resolve the problem. If you receive an error message or experience a behavior that is not listed, visit the "More Information" section to see other error messages and symptoms that are associated with a damaged data file.

<div class="resolution_section">

Step 1: Test the issue in a new data file

 * 1) Start Money, click File, and then click New.
 * 2) Try to duplicate the problem.
 * 3) To return to the original file, start Money, click File, and then move to the bottom of the File menu.
 * 4) If you are prompted to back up, select Don’t backup or click Postpone.

If you receive an error message when you try to open the data file, continue to step 2. Otherwise go to Method 2.

Step 2: Reinstall Money
For more information about how to remove and reinstall Money, click the following article number to view the article in the Microsoft Knowledge Base:

895866 How to remove and reinstall Microsoft Money

Step 1: Repair file in Microsoft Money 2004 and later versions that you can access

 * 1) Open the Money data file that you want to repair.
 * 2) On the File menu, point to Repair Money File, and then click Quick File Repair.
 * 3) Money performs the repair on the file.
 * 4) If you have a Windows Live ID password or another password that is associated with the data file, you will be prompted for it now.
 * 5) Test to see whether you experience the same symptoms that are listed in the "Symptoms of the problem" section.

If you still receive an error message, the odd behavior still occurs, or, if you want to repair a data file other than the file that you are currently in, continue to step 2. Otherwise go to Method 3.

Step 2: Repair files in Microsoft Money 2003 and earlier versions, files that you cannot access, or other Money files
Follow these steps to repair Microsoft Money 2003, Microsoft Money 2002, Microsoft Money 2000, and Microsoft Money 99 data files. You can also follow these steps to manually repair data files in Money 2004 or a later version.
 * 1) Type, msmoney.exe –s followed by the full path of the correct file. This includes the file name. For example, type msmoney.exe –s “C:\Users\JohnDoe\Documents\My Money.mny.
 * 2) Press ENTER.
 * 3) If you have a Windows Live ID password or another password that is associated with the data file, you will be prompted for it now.
 * 4) Test to see whether you experience the same symptoms that are listed in the "Symptoms of the problem" section.

Method 3: Use the Microsoft Money Standard File Repair utility
For more information about how to repair Money data files by using the Standard File Repair utility, click the following article number to view the article in the Microsoft Knowledge Base:

902466 How to use the Microsoft Money Standard File Repair utility

Method 4: Remove the bill data
Note Microsoft Money 2007 and Microsoft Money Plus provide a utility that lets you remove all the bill data from Money. Make sure that you note your bill information before you complete these steps. If you do not have bills entered into your register in Money, you may want to enter an instance into your register before you delete your bills so that you have a quick reference when you re-create your bills.
 * 1) Open the Money data file that you want to repair.
 * 2) On the File menu, point to Repair Money File, and then click Remove all Bills Data.
 * 3) Read the information carefully.
 * 4) Click OK.

Method 5: Verify that the Temp Folder is Valid, and then Empty the Temp Folder
<ol> Restart the computer in MS-DOS Mode.</li> At the command prompt, type the following lines, and then press ENTER after you type each line: <ul>  cd \ </li>  set </li></ul>

Note the paths on the TEMP= and TMP= lines. The values should match.</li> At the command prompt, type the following line, and then press ENTER:

cd

In this example,  is the path that you noted on the TEMP= and TMP= lines in step 2. If you receive an "Invalid directory" error message, create a new Temp folder. To do this, type the following lines, and then press ENTER after you type each line: <ul>  md </li>  cd </li></ul>

In this example,  is the path that you noted on the TEMP= and TMP= lines in step 2.</li> At the command prompt, type del *.tmp, and then press ENTER.</li> Shut down the computer, wait five seconds, and then start the computer as usual.</li> Start Money to see whether the issue is resolved.</li></ol>

<div class="moreinformation_section">

Similar problems and solutions
There are several other symptoms that are not listed in the "Symptoms" section that you could experience that may be resolved by using the file repair utilities.

242340 You receive the "Money is not able to load Financial Planner data" error message when you try to open Planning Center, Car Center, or House in Money

312814 You cannot view your cash flow report in Microsoft Money

823214 Money 2002: "Not enough memory available" error message when you archive a file

329840 You cannot synchronize data between Microsoft Money and MSN Money

829143 How to troubleshoot problems downloading statements from your financial institution's Web site into Money

891338 Error messages that you receive when you try to open Money by using your Windows Live ID credentials

838713 The account balance does not match the balance in the register in Money

Additional query words: money2007 money2006 Money2004 Money99 Money2000 Money2001 Money2002 Money2003 Money2005 file management search salvage corrupted damaged damage damaging repairing windows live passport .netpassport .net

Keywords: kbinfo kbtshoot kbui kbfaq kbexpertiseinter kbnomt kbceip KB182608

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