Microsoft KB Archive/924216

= XCSI/PRE/E2K3/Unable to synchronize with Exchange server using Active Sync =

Article ID: 924216

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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Source: Microsoft Support

RAPID PUBLISHING

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SYMPTOMS
While trying to sync with the Exchange server we receives following error message on the Mobile device:

Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator. Support Code: 0x85010004



RESOLUTION
We will receive this error message if we have a Firewall and not allowed a Rule on the Firewall for Microsoft-Server-ActiveSync

If customer has a ISA firewall inform the customer to add rule to allow Microsoft-Server-ActiveSync and that will resolve the issue

We receive this error, if the customer has a firewall and rule is not created on the Firewall for Microsoft-Server-ActiveSync

Create a rule on the Firewall which will allow Microsoft-Server-ActiveSync traffic to pass through it and that will resolve the issue



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Keywords: kbprb kbtshoot kbrapidpub KB924216

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