Microsoft KB Archive/142769

Money 3.0: How to Cancel Apays, Epays and Send Bank Letter

PSS ID Number: Q142769 Article last modified on 10-19-1997

3.00 3.00a

WINDOWS

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========================================================= 3.00 3.00a WINDOWS kbusage kbhowto

= SUMMARY =

This article provides the steps necessary to accomplish the following tasks in Money version 3.0:


 * Permanently cancel an automatic payment (Apay) in Future Transactions.
 * Cancel scheduled automatic payment (Apay) instruction in the Account Book if the Apay instruction has already been received from Online Services.
 * Cancel an electronic payment (Epay) instruction in the Account Book if the Epay instruction has already been sent to Online Services.
 * Send a letter or inquiry to Online Services.

NOTE: If you want to change an existing automatic payment or electronic payment, you will need to cancel the original instructions and create new instructions.

= MORE INFORMATION =

To cancel all future occurrences of an Automatic Payment (Apay)
  In Money, on the Window menu, click Future Transactions.   Click to select the transaction you want to cancel.   On the Edit menu, click Void Transaction. You then receive the following message: Do you want to permanently cancel the Automatic Payment? If you choose Yes, Money will cancel it during your next connection. If this payment is already scheduled in the Account Book you can prevent it from being paid by voiding it there.   In response to this message, click Yes. 

Money displays VOID in the amount field and a lightning bolt appears in the number field. This indicates that there is a pending instruction to cancel all future occurrences of the Apay.

To void any scheduled Apays in the Account Book
NOTE: You can cancel any scheduled payment up until four business days before it is scheduled to be paid.

  In Money, on the Window menu, click either Account Book or Account Forms.   In the Account Book or Account Forms window, select the scheduled payment transaction you want to cancel. NOTE: The transaction will have a check number preceded by the letter A in the Number field.   On the Edit menu, click Void Transaction. You receive the following message: Do you want to cancel this scheduled Automatic Payment? If you choose Yes, Money will cancel this one payment during your next connection. To permanently cancel this Automatic Payment, you must void it in the Future Transactions window. </li>  In response to this message, click Yes. </li></ol>

Money displays VOID in the amount field and a lightning bolt appears in the number field. This indicates that there is a pending instruction to cancel this scheduled occurrence of the Apay.

  To send cancellation instructions to Online Services, do the following:   On the On-Line menu, click Pay On-Line. </li>  Click the Call button and send the cancel instructions. </li></ol>

This permanently cancels the Automatic Payment(Apay). </li></ol>

To cancel an Epay instruction
Canceling an Epay instruction is a 2 step process; first, you need to void the Epay transaction in the Account Book, and then you need to send the cancellation instructions to Online Services. You can cancel an Epay up until four business days before it is scheduled to be paid.

To void the Epay in the Account Book, use the following steps:

  On the Window menu, click either Account Book or Account Forms. </li>  In the Account Book or the Account Forms window, select the scheduled payment transaction you want to cancel. NOTE: The transaction will have a check number preceded by the letter E in the Number field. </li>  On the Edit menu, click Void Transaction. </li>  You receive the following message: This transaction is scheduled to be paid by On-Line Services. Do you want to create an instruction for On-Line Services to cancel it? </li>  In response to this message, click Yes. </li></ol>

Money displays VOID in the amount field and a lightning bolt appears in the number field. This indicates that there is a pending instruction to cancel this scheduled occurrence of the Apay.

To send the cancellation instructions to Online Services, do the following:

  On the On-Line menu, click Pay On-Line. </li>  Click the Call button and send the cancel instructions. This permanently cancels the Electronic Payment (Epay). </li></ol>

To send a letter or inquiry to Online Services
If you have questions about a payment, you should send an e-mail letter to your bank or Online Services. To do so, follow these steps:


 * 1) On the On-Line menu, click Pay On-Line.
 * 2) Click the Inquiry button.
 * 3) Click the General Purpose Letter option at the top of the dialog window. Type in the desired text for subject and body of the letter.
 * 4) Click the OK button.
 * 5) Click the Call button to send the letter to On-Line Services.

KBCategory: kbusage kbhowto KBSubcategory: kbonline

= Additional reference words: w_money 3.00 3.00a =

Keywords : kbonline Version : 3.00 3.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.