Microsoft KB Archive/128145

= Cannot Remote Control Windows IPX/NetBIOS Client =

Article ID: 128145

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.0 Standard Edition
 * Microsoft Systems Management Server 1.1 Standard Edition
 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q128145





SYMPTOMS
When you try to initiate a remote control session with the client, a Quick Window appears and it looks like it is trying to connect. It closes itself. No error message appears.



CAUSE
This only occurs if Windows for Workgroups is configured to use both the NetWare shell and the NWLINK protocol stack. In that case, NWLINK grabs the IPX packets, but does not pass them on to WUSER.



RESOLUTION
Network Setup installs NWLINK by default, so you must manually remove it to make WUSER work.

NOTE: Loading support for "Netware Shell Versions 4.0 and Above" and the Microsoft Network with either NetBEUI or TCP/IP32 works correctly.



STATUS
Microsoft has confirmed this is a problem in Microsoft Systems Management Server versions 1.0, 1.1 and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: SMS prodsms remote control

Keywords: kbarttypeinf kbnetwork KB128145

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