Microsoft KB Archive/269604

= No Sound from One Program When Running Voice Utility and DirectSound Program =

Article ID: 269604

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q269604



SYMPTOMS
If you use both a voice utility and a program that uses DirectSound at the same time, you may not hear sounds from more than one program at a time.



CAUSE
Some programs that use DirectSound can cause sounds from other programs not to be played. Such programs use DirectSound in Exclusive mode by using the DSSCL_EXCLUSIVE flag when they create a DirectSound object.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date     Time     Version  Size     File name --  7/31/00  12:14pm  4.7.725  399,120  Dsound.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbhotfixserver kbqfe kbprb kbqfe kbsound KB269604

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