Microsoft KB Archive/918798

= You cannot use the online features in Student or in Encarta =

Article ID: 918798

Article Last Modified on 6/29/2006

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APPLIES TO


 * Microsoft Encarta Standard 2007
 * Microsoft Encarta Premium 2007
 * Microsoft Encarta Premium 2006
 * Microsoft Student with Encarta Premium 2007
 * Microsoft Student 2006

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SYMPTOMS
When you try to use the online features in one of the products that are listed in the &quot;Applies To&quot; section, you may receive one of the following error messages:  Error message 1

Server Error in '/' Application

 Error message 2

MathPlayer not installed.

 Error message 3

Your browser is set to reject cookies.

 Error message 4

 the application cannot be found.

 Error message 5

Sorry the registration that you have provided is invalid.





CAUSE
This behavior may occur if one or more of the following conditions are true:
 * Microsoft Internet Explorer is not the default browser.
 * The Internet Explorer Web settings are incorrect.
 * A firewall or Internet Explorer is configured to reject cookies.
 * The MathPlayer plug-in is not installed.



RESOLUTION
To resolve this behavior, use one or more of the following methods as appropriate for your situation.

Method 1: Configure Internet Explorer as the default browser

 * 1) Click Start, point to All Programs, and then click Internet Explorer.
 * 2) * If you receive a message that prompts if you want Internet Explorer to be your default browser, click Yes.
 * 3) * If you do not receive the message, go to step 2.
 * 4) Click Start, and then click Set Program Access and Defaults.

Note The Set Program Access and Defaults option is available only in Microsoft Windows XP with Service Pack 1 (SP1) and in Windows XP with Service Pack 2 (SP2).
 * 1) In Add or Remove Programs, click Custom, and then click the arrow to the right of Custom.
 * 2) Under Choose a default Web browser, click Internet Explorer, and then click OK.

Method 2: Reset the Internet Explorer Web settings

 * 1) In Internet Explorer, click Internet Options on the Tools menu.
 * 2) On the Programs tab, click Reset Web Settings, and then click OK.

Method 3: Configure Internet Explorer to allow cookies

 * 1) In Internet Explorer, click Internet Options on the Tools menu.
 * 2) On the Privacy tab, click Sites.
 * 3) Type *.microsoft.com in the Address of Web site box, and then click Allow.
 * 4) Type *.msn.com in the Address of Web site box, and then click Allow.
 * 5) Type *.passport.com in the Address of Web site box, and then click Allow.
 * 6) Click OK, and then click Advanced.
 * 7) If the Override automatic cookie handling check box is selected, click to clear the check box.
 * 8) Click OK two times.

Method 4: Install the MathPlayer plug-in
The MathPlayer plug-in is required to access Math Help Online. Microsoft Internet Explorer 6 and later versions of Internet Explorer use MathPlayer to display Web pages that have MathML language information. <ol> Obtain the latest version of MathPlayer. To do this, visit the following Design Science Web site:

http://www.dessci.com/en/products/mathplayer/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.</li> Download and install the latest version of MathPlayer.</li></ol>

Additional query words: Online Math Foreign Language Teleport College Prep Help Browser Player Firewall Cookies

Keywords: kberrmsg kbprb kbexpertisebeginner KB918798

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