Microsoft KB Archive/910623

= The unselected hardware profile is deleted if you select a hardware profile that does not match the docked or undocked state of the computer on a Windows XP-based portable computer =

Article ID: 910623

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
Consider the following scenario. You have a Microsoft Windows XP-based portable computer that uses two hardware profiles. One hardware profile is configured to load certain drivers when the portable computer is docked. Another hardware profile is configured to load different drivers when the portable computer is undocked. If you select a hardware profile that does not match the docked or undocked state of the computer, the unselected hardware profile is deleted.

For example, if you select the docked profile when the computer is undocked, the undocked profile is deleted. If you select the undocked profile when the computer is docked, the docked profile is deleted.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbexpertisebeginner kbhotfixserver KB910623

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