Microsoft KB Archive/924051

= Disc recording software stops responding when you try to burn a disc on a Windows XP-based computer =

Article ID: 924051

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you try to burn a disc on a Microsoft Windows XP-based computer, the burn fails. Additionally, you may experience symptoms that resemble either of the following:
 * When you try to burn a DVD disc, the progress bar reaches the end. However, the recording track still shows track 0. The burn does not progress beyond this point.
 * When you try to burn a music CD, the progress bar for the current track stops responding when the progress bar partially finishes. The burn does not progress beyond this point.

You do not receive an error message. The disc recording software stops responding.

This problem may occur if the following conditions are true:  The disc burner drive uses a Serial Advanced Technology Attachment (SATA) controller and the transfer mode is set to Direct Memory Access (DMA). The computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset.

Note To determine whether your computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset, follow these steps:  Click Start, click Run, type devmgmt.msc, and then click OK. Double-click SCSI and RAID controllers. Right-click the listed controller, and then click Properties.

Note If more than one controller is listed, you may have to repeat these steps for each controller. Click the Details tab. Select Hardware IDs in the list. Note the hardware ID that is listed for the device, and then use the following table to determine whether the computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset. </li></ol> </li></ul>

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: optical disc disk recorder burn copy write imapi cd-writer cd-r cd-rw burner burning CDR CDR CD-R CD-R/W CD-ROM CDRW CD-RW DVD DVD+R DVD+RW DVD-Audio DVD-R DVD-RAM DVD-ROM DVD-RW DVD-Video

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbfix kbhotfixserver kbqfe kbexpertisebeginner KB924051

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