Microsoft KB Archive/135345

= Compaq NetFlex-L Fails To Start/Windows NT Hangs During Shutdown =

Article ID: 135345

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q135345





SYMPTOMS
After you install Windows NT on a Compaq computer using a NetFlex-L network interface card (NIC) driver (PCNTN3.SYS) supplied in the Compaq Support Software Diskette (SSD) version 1.15, the following error message appears when you start Windows NT:

At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

The following event is written to the system log:

Event: 7022

Source: Service Control Manager

Type: Error

Description: The Computer Browser service hung on starting.

In addition, Windows NT stops responding (hangs) during shutdown.



CAUSE
This problem occurs if you are using the IPX/SPX Compatible transport (NWLink) protocol and the computer is not connected to the network.



WORKAROUND
To work around this problem, make sure your computer is connected to a working network.



STATUS
Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt

Keywords: kbnetwork KB135345

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