Microsoft KB Archive/217968

= Internet Mail Service May Not Start with Internet Connection Wizard =

Article ID: 217968

Article Last Modified on 10/3/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a

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This article was previously published under Q217968



SYMPTOMS
When you use the Internet Connection Wizard (ICW) in BackOffice Small Business Server (SBS), the appropriate registry keys for Internet Mail Service may not be installed and the service may not start.



CAUSE
This behavior occurs when the Internet Connection Wizard is run by a user other than Administrator. The Administrator account is designated as the Microsoft Exchange Service account, which has special rights that a typical administrative account does not receive.



RESOLUTION
To resolve this problem:
 * 1) Log out of the console.
 * 2) Log on as Administrator.
 * 3) Run Internet Connection Wizard.



STATUS
Microsoft has confirmed that this is a problem in BackOffice Small Business Server 4.0 and 4.0a.

Additional query words: smallbiz

Keywords: kbbug kbnofix KB217968

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