Microsoft KB Archive/192610

= Research Organizer Err Msg: Setup Could Not Open the DLL... =

Article ID: 192610

Article Last Modified on 8/12/1999

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APPLIES TO


 * Microsoft Encarta 98 Research Organizer 1.0

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This article was previously published under Q192610



SYMPTOMS
When you attempt to install Encarta 98 Research Organizer, if you save the Rosetup.exe installation file to the hard disk, and then double-click the saved file, you may receive the following error message:

Setup could not open the DLL C:\WINDOWS\DESKTOP\ENCINST.DLL. Close all open windows and applications and run Setup again.



CAUSE
This behavior can occur because the Encarta 98 Research Organizer installation program is designed to be run directly from the Encarta 98 Research Organizer CD-ROM.



RESOLUTION
To resolve this issue, install Encarta 98 Research Organizer directly from the Encarta 98 Research Organizer CD-ROM. To do this, follow these steps:

 Insert the Encarta 98 Research Organizer CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the Encarta 98 Research Organizer Web page from loading automatically. Click Start, and then click Run.  In the Open box, type the following line, and then click OK      :\ro\rosetup.exe where is the letter of the CD-ROM drive that contains the Encarta 98 Research Organizer CD-ROM.  Follow the instructions on the screen to install Encarta 98 Research Organizer.



MORE INFORMATION
When you insert the Encarta 98 Research Organizer CD-ROM into the CD-ROM drive, your default Web browser loads the Encarta 98 Research Organizer Web page on the CD-ROM.

If Microsoft Internet Explorer is your default Web browser, when you click the "Click here to install Encarta 98 Research Organizer" Web link, you are prompted to run the program from its current location or save the program to disk. To install Encarta 98 Research Organizer, click "Run this program from its current location," and then click OK.

If Netscape Navigator is your default Web browser, however, when you click the "Click here to install Encarta 98 Research Organizer" Web link, you are prompted to select the folder in which to store the file and cannot run the file from the Encarta 98 Research Organizer CD-ROM.

Additional query words: multi multi-media media mm ro

Keywords: kberrmsg kbsetup kbprb KB192610

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