Microsoft KB Archive/931151

= Error message when you try to start the SoftGrid Client &quot;Error code: xxxxxx-xxxxxx2C-800700C1&quot; =

Article ID: 931151

Article Last Modified on 4/19/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:

The SoftGrid Client could not launch {application_name}.

is not a valid Win32 application.

Error code: xxxxxx-xxxxxx2C-800700C1

When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):

No information is available at this time.

Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.



CAUSE
This problem can occur if the following conditions are true:
 * The executable file that is specified in the FILENAME attribute of the CODEBASE element of the .OSD file is not an .exe file, a .bat file, or a .cmd file. Use workaround 1.


 * The executable file that is specified in the HREF element of the .OSD file is not an .exe file, a .bat file, or a .cmd file. Use workaround 2.



WORKAROUND
To work around this problem, use the appropriate method.

Workaround 1
Modify the .OSD file by using a text editor to correct the executable file name in the FILENAME attribute.

Workaround 2
Modify the .OSD file by using a text editor to correct the executable file name in the in the HREF element.

Keywords: kbexpertiseinter kbtshoot KB931151

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