Microsoft KB Archive/253383

= XCLN: Outlook Printing Error Message: There Was an Error When Printing Started =

Article ID: 253383

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition, when used with:
 * Microsoft Windows 98 Standard Edition
 * Microsoft Outlook 98 Standard Edition, when used with:
 * Microsoft Windows 98 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q253383



SYMPTOMS
If you use Outlook to print from a network Hewlett-Packard (HP) Color LaserJet 5/5M printer that uses the postscript driver, the following error message may be displayed:

There was an error when printing started. To check the printer setup, double-click the printer's icon in Control Panel.



CAUSE
This problem can occur if Type 42 is the substituted font for all installed TrueType fonts in the Font Substitution table. The Font Substitution table is located in the printer properties.



RESOLUTION
To resolve this problem, reset the Font Substitution table:
 * 1) Remove the printer from the printer list.
 * 2) In Control Panel, double-click Fonts, and then re-add all of the existing fonts.
 * 3) Open the Printers folder and re-add the HP Color LaserJet 5/5M PS driver.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

248397 PostScript Printers Print "Insufficient Memory" Error Message

Additional query words: OL98 OL2000

Keywords: kbprb KB253383

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