Microsoft KB Archive/832671

= Description of Microsoft Office XP Service Pack 3 =

Article ID: 832671

Article Last Modified on 1/9/2007

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APPLIES TO


 * Microsoft Office Web Components
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition

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SUMMARY
''Microsoft has released an update to Microsoft Office XP. This update provides security enhancements in addition to stability and performance improvements. Some of the fixes that are included with Microsoft Office XP Service Pack 3 (SP3) have been previously released as separate updates. This service pack combines them in one update. Office XP SP3 can be installed on any level of Microsoft Office XP and does not require any earlier service packs to be installed.''



ARTICLE CONTENTS

 * INTRODUCTION
 * MORE INFORMATION
 * How to download and install the update
 * Known issues when you install Office XP SP3
 * Microsoft Office XP Service Pack 3 (SP3) for Multilingual User Interface Pack
 * How to determine whether the update is installed
 * Windows Installer update requirements
 * List of issues that are fixed by the update



INTRODUCTION
This article describes how to download and install Microsoft Office XP Service Pack 3 (SP3). Additionally, this article describes what issues are fixed by Office XP SP3.

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How to download and install the update
Important Before you install this update, make sure that the following requirement has been met:
 * Microsoft Windows Installer 2.0

Before you install this update, you must install Windows Installer 2.0 or later. For additional information about this requirement, see the &quot;Windows Installer Update Requirements&quot; section of this article.

Client update
If you installed Office XP from a CD-ROM, you have the following two options:
 * Use the Microsoft Office Product Updates Web site to automatically install all the latest updates that include all available service packs and public updates.
 * Install only Office XP SP3 by following the steps that are described later in this article.

Note Microsoft recommends that you install the client update by using the Office Product Updates Web site. The Office Product Updates Web site detects your particular installation of Microsoft Office and prompts you to install exactly what you must have to make sure that your Office installation is completely up-to-date.

Office Product Updates Web site
To have the Office Product Updates Web site detect the required updates that you must install on your computer, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/downloads/maincatalog.aspx

After detection is complete, you receive a list of recommended updates for your approval. Click Start Installation to complete the process.

Install only Office XP SP3
Follow these steps to download and install the client update:  Visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=85AF7BFD-6F69-4289-8BD1-EB966BCDFB5E

 Select your language, and then click Go. Download one of the two .exe files by using the links at the bottom of the page, and then save the file to your hard disk drive.  OfficeXpSp3-kb832671-client-enu.exe: You should download this file if you have access to your installation source. This may be the original product CD-ROM, local installation source, or network installation source. You will need access to the installation source during patch installation if you have previously updated your product. OfficeXpSp3-kb832671-fullfile-enu.exe: Download this file if you do not have access to your installation source or if you have experienced problems installing the OfficeXpSp3-kb832671-client-enu.exe file. </li> In Microsoft Windows Explorer, double-click the .exe file that you saved to your hard drive.</li> Click Open to start the download and the installation of Office XP SP3.</li> If you are prompted to install the update, click Yes.</li> Click Yes to accept the License Agreement.</li> Insert your Microsoft Office XP CD-ROM if you are prompted to do so, and then click OK.</li> When you receive a message that indicates the installation was successful, click OK.</li></ol>

Note After you install the update, you cannot remove it. To revert to an installation before the update was installed, you must remove Office XP, and then install it again from the original CD-ROM.

Administrative update
If you installed your Office XP product from a server location, the server administrator must update the server location with the administrative update and deploy that update to your computer.

If you are the server administrator, follow these steps to download the administrative update: <ol> In Windows Explorer, create a new folder on drive C, and then name the folder kb832671.</li> The following file is available for download from the Microsoft Download Center:

Download the Office XP Service Pack 3 package now.

Release Date: March 9, 2004

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Note To obtain a localized version of the Office XP SP3, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/updates/xp/oxpsp3a.htm

</li> Click Save to save the OfficeXpSp3-kb832671-fullfile-enu.exe file to the kb832671 folder.</li> Click Start, and then click Run.</li> In the Open box, type cmd, and then click OK</li> At the command prompt, type the following lines, and then press ENTER after each line:

cd\kb832671

OfficeXpSp3-kb832671-fullfile-enu.exe /c /t:c:\kb832671 </li> Click Yes to accept the License Agreement.</li> If you are familiar with the procedure for updating your administrative installation, click Start, and then click Run. Type the following command in the Open box

msiexec /a \ /p C:\kb832671\  SHORTFILENAMES=TRUE

where  is the path of your administrative installation point for Office XP (for example, C:\OfficeXP),   is the .msi database package for Office XP (for example, ProPlus.msi), and   is the name of the administrative update.

Note You can append /qb+ to the command line so that the Office XP Administrative Installation dialog box and the End User License Agreement dialog box do not appear.</li> On the client workstation that you want to update to Office XP SP3, click Start, and then click Run. Type the following command in the Open box

msiexec /i \ REINSTALL=  REINSTALLMODE=vomu

where  is the path of your administrative installation point for Office XP (for example, C:\OfficeXP),   is the MSI database package for Office XP (for example, ProPlus.msi), and   is the list of feature names (case sensitive) that have to be reinstalled for the update. To install all features, you can use REINSTALL=ALL.</li></ol>

For more information about how to update your administrative installation and deploy to client workstations, click the following article number to view the article in the Microsoft Knowledge Base:

301348 How to install a public update to administrative installations of Office XP

This article contains standard instructions for installing an administrative public update. You can also see the following article in the Microsoft Office Resource Kit:

http://www.microsoft.com/office/ork/updates/xp/oxpsp3a.htm

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You receive an error message when you try to install Microsoft Office XP Service Pack 3 (SP3) from the Office Update Web site
When you try to install Microsoft Office XP SP3 from the Office Update Web site, you may receive the following error message:

Installation unsuccessful

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

839191 &quot;Installation unsuccessful&quot; error message when you try to install Office XP Service Pack 3 from the Office Update Web site

==== You receive an error message when you install Office XP SP3 on a computer that has Microsoft Office XP Service Pack 1 (SP1) or Microsoft Office XP Service Pack 2 (SP2) installed and patched from an administration installation point (AIP) ====

If the Office XP SP3 client update is installed on a computer that has Office XP SP1 or Office XP SP2 already installed and patched from an AIP, you receive an error message.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

837826 &quot;The expected version of the product was not found on your system&quot; error message when you install Office XP Service Pack 3

Microsoft Access 2002 indexes change when upsized to SQL after you install Office XP SP3
After you upgrade to Office XP SP3, descending indexes in Access 2002 that have been upsized to SQL Server are still upsized as ascending indexes if the Access Wizard files do not upgrade correctly.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

328019 Descending indexes in Access 2002 become ascending indexes when upsizing to SQL even after you install Office XP SP-2 or Office XP SP-3

You receive an error message when you install Office XP SP3 on Windows Server 2003 with FrontPage 2002 Server Extensions
During the installation of the client or of the full-file Office XP SP3 update, you may receive an error message if IIS and FrontPage Server Extensions (FPSE) are installed on Windows 2003 Server.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

837827 You receive a &quot;Setup cannot update the file&quot; error message when you install Office XP Service Pack 3

Wide Area Information Service (WAIS) is removed from the Web Server
When you install Office XP SP3 WAIS is removed from the Web Server. All search features need to use Index Server.

For more information about implementing Index Server search on FrontPage and SharePoint Web sites, visit the following Microsoft Web site.

http://www.microsoft.com/technet/prodtechnol/sppt/sharepnt/proddocs/admindoc/owsi06.mspx?mfr=true

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Microsoft Office XP Service Pack 3 (SP3) for Multilingual User Interface Pack
For complete Microsoft Office XP functionality, install the Microsoft Office XP Service Pack 3 (SP3) for Multilingual User Interface Pack if you use the Multilingual User Interface Pack (MUI). To install the Microsoft Office XP Service Pack 3 (SP3) for Multilingual User Interface Pack, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=3C0A106C-FFF1-4768-B3AB-483E46E73F7B&displaylang=en

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How to determine whether the update is installed
The update contains updated versions of the following files: <pre class="fixed_text">  File name      Version --  Excel.exe      10.0.6501.0 Frontpg.exe   10.0.6308.0 Msaccess.exe  10.0.6501.0 Mspub.exe     10.0.6308.0 Outlook.exe   10.0.6626.0 Powerpnt.exe  10.0.6501.0 Winword.exe   10.0.6612.0 To determine the version of your Microsoft Office program that is installed on your computer, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Click Start, and then click Search.
 * 2) In the Search Results pane, click All files and folders under Search Companion.
 * 3) In the All or part of the file name box, type the file name of the program executable that is listed above (for example, type Excel.exe ), and then click Search.
 * 4) In the list of files, right-click the program executable file that was found, and then click Properties.
 * 5) On the Version tab, determine the version of your Office program that is installed on your computer.

For more information about how to determine the version of Office XP on your computer, click the following article number to view the article in the Microsoft Knowledge Base:

291331 How to check the version of Office XP

Additionally, the following files are also installed when you install Office XP SP3: <pre class="fixed_text">  Accwiz.dll       Msaexp30.dll Acwizrc.dll     Msain.dll Acwzlib.mde     Mscal.ocx Acwzmain.mde    Mscdm.dll Acwztool.mde    Mscomctl.ocx Admin.dll       Msconv97.dll Analys32.xll    Msdmeng.dll Animate.js      Msdmine.dll Author.dll      Msdmine.rll Bidi32.dll      Msimport.exe Bjablr32.dll    Msmapi32.dll Blnmgr.dll      Msmdcb80.dll Blnmgrps.dll    Msmdgd80.dll Cdo.dll         Msmdun80.dll Cdo.dll         Mso.dll Cdrimp32.flt    Msoeuro.dll Cfgwiz.exe      Msohelp.exe Cgmimp32.flt    Msointl.dll Contab32.dll    Msolap80.dll Default.htm     Msolap80.rll Delete.htx      Msolui80.dll Dlgsetp.dll     Msonsext.dll Dumpster.dll    Msorun.dll Emablt32.dll    Msppt.olb Emsabp32.dll    Mspst32.dll Emsmdb32.dll    Mspub.exe Emsui32.dll     Msqry32.exe Envelope.dll    Mstordb.exe Epsimp32.flt    Mstore.exe Eurotool.xla    Mstores.dll Exchcsp.dll     Mswrd832.cnv Exsec32.dll     Ocp.dll Fdate.dll       Ocpintl.dll Fm20.dll        Olappt.fae Fm20enu.dll     Olapuir.rll Fname.dll       Olkfstub.dll Fp5amsft.dll    Outex.dll Fp5areg.dll     Outlcm.dll Fp5autl.dll     Outlcmr.dll Fp5avnb.dll     Outlctl.dll Fp5awec.dll     Outllib.dll Fp5awel.dll     Outllibr.dll Fpcutl.dll      Outlmime.dll Fpdb.dll        Outlph.dll Fpdbrgn1.inc    Outlrpc.dll Fpeditax.dll    Outlvbs.dll Fpedsat.dll     Owc10.dll Fperson.dll     Owci10.dll Fpexpsat.dll    Owsadm.exe Fpext.msg       Owsclt.dll Fpimpsat.dll    Owssupp.dll Fplace.dll      Pcdimp32.flt Fpmmc.dll       Pictim32.flt Fputlsat.dll    Png32.flt Fstock.dll      Ppintl.dll Gifimp32.flt    Pres0.htm Graph.exe       Proflwiz.exe Grintl32.dll    Prtf9.dll Html32.cnv      Pstprx32.dll Impmail.dll     Ptxt9.dll Intldate.dll    Pub6intl.dll Jpegim32.flt    Pubconv.dll Lfbmp12n.dll    Recall.dll Lfcmp12n.dll    Recovr32.cnv Lfeps12n.dll    Riched20.dll Lffax12n.dll    Rm.dll Lfgif12n.dll    Rtfhtml.dll Lfmsp12n.dll    Secrec.cfg Lfpcd12n.dll    Setlang.exe Lfpcx12n.dll    Setup.exe Lfpng12n.dll    Shtml.dll Lfras12n.dll    Snapview.exe Lftga12n.dll    Snapview.ocx Lftif12n.dll    Soa.dll Lfwmf12n.dll    Ucs20.dll Ltdis12n.dll    Unbind.exe Ltfil12n.dll    Update.htx Ltimg12n.dll    Vbe6.dll Ltkrn12n.dll    Vtidb.exe Lttwn12n.dll    Wavtoasf.exe Mcdlc.exe       Wpft532.cnv Mcps.dll        Wpft632.cnv Mofl.dll        Wpgimp32.flt Morph9.dll      Wwintl.dll Msacc.olb       Xlintl32.dll Note If Office XP SP3 is already installed on your computer, you will receive the following error message when you try to install Office XP SP3:

This update has already been applied or is included in an update that has already been applied.

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Windows Installer update requirements
To install the update that is described in this article requires Windows Installer 2.0 or later. Both Microsoft Windows XP and Microsoft Windows 2000 Service Pack 3 (SP3) include Windows Installer 2.0 or later. To install the latest version of the Windows Installer, visit one of the following Microsoft Web sites.

Windows Installer for Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition (Me):

http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en

Windows Installer for Microsoft Windows NT 4.0 and Windows 2000 (pre-SP3):

http://www.microsoft.com/downloads/details.aspx?FamilyID=4b6140f9-2d36-4977-8fa1-6f8a0f5dca8f&DisplayLang=en

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List of issues that are fixed by the update
The Office XP Service Pack 3 (SP3) includes the earlier released updates for office XP:

329750 Overview of Excel 2002 SP-2 update: October 16, 2002

814169 Lines with arrows print without the arrows in some Office XP programs

813682 Description of the Office XP Italian Proofing Tools Update: March 5, 2003

307843 Description of the Office XP Service Pack 1 (SP-1)

325671 Description of the Office XP Service Pack 2 (SP2)

331866 Description of the Outlook 2002 update: December 4, 2002

812262 Overview of the Outlook 2002 update: January 22, 2003

329748 Description of the Word 2002 Service Pack 2 update: October 16, 2002

828040 Description of the Outlook 2002 Security Patch: March 9, 2004

Office XP SP3 can be installed successfully, even if one or more of the publicly available updates listed earlier in this article is already installed on your computer.

Office XP SP3 also includes stability improvements that were developed as a result of the Microsoft Error Reports submitted by Office XP users. For more information, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

The Office XP SP3 fixes the issues that are described in the following Microsoft Knowledge Base articles:

Microsoft Access
836030 Issues that are fixed in Access 2002 by Office XP Service Pack 3

Microsoft Excel
836031 Issues that are fixed in Excel 2002 by Office XP Service Pack 3

Microsoft FrontPage
836032 Issues that are fixed in FrontPage 2002 by Office XP Service Pack 3

Microsoft Outlook
836033 Issues that are fixed in Outlook 2002 by Office XP Service Pack 3

Microsoft Office
814169 Lines with arrows print without the arrows in some Office XP programs

821469 OL2002: Cannot open URL in a received e-mail message

822768 OFFXP: Custom MouseIcon property for FM20 control can leak GDI handles

823423 OFFXP: Documents containing Shockwave Flash objects quit unexpectedly when opening and closing them programmatically

823975 Office XP post-Service Pack 2 hotfix package: August 10, 2003

827144 Office XP post-Service Pack 2 hotfix package: August 29, 2003

827672 How to redirect Clip Organizer file paths in Clip Organizer 2002

829341 Clip Organizer 2002 post-Service Pack 2 hotfix package: October 24, 2003

827973 Office XP post-Service Pack 2 hotfix package: September 12, 2003

827985 Office XP post-Service Pack 2 hotfix package: October 3, 2003

830006 Office XP Spanish post-Service Pack 2 hotfix package: November 3, 2003

Microsoft PowerPoint
822848 PPT2002: Cannot change order for slides in a custom show

823971 PowerPoint post-Service Pack 2 hotfix package: August 10, 2003

827974 PowerPoint 2002 post-Service Pack 2 hotfix package: September 12, 2003

300252 PPT2002: Cannot print password-protected presentations you open as read-only

328112 ODMA Properties dialog box is not displayed in PowerPoint 2002

329915 Slides with ActiveX controls cause PowerPoint to remain in memory

330201 The time marker for PowerPoint 2002 slides does not appear when you view an online broadcast of a PowerPoint 2002 presentation

331113 PPT2002: Chart color changes unexpectedly after you apply a design template

332046 Fonts on animated charts appear faint after you regroup the fonts

813207 PPT2002: You are prompted to resave your presentation when you resume your computer

813539 PPT2002: PowerPoint add-ins are unloaded when you close a presentation

817002 PPT2002: Slide transition in embedded presentation is slow

818663 PPT2002: Alignment and indentations in text change when you paste Text box

821163 PPT2002: Tables appear distorted or Tables appear vertically stretched when you print embedded Word objects

821272 OFFXP: Preventing Office XP from creating new Org charts in Office XP format

Microsoft Publisher
325499 PUB2002: Publisher stops responding when you use the default Novell printer

Microsoft Word
836036 Issues that are fixed in Word 2002 by Office XP Service Pack 3

Office XP SP3 fixes the following issues that were previously not documented in the Microsoft Knowledge Base.

You cannot open a PowerPoint presentation after you convert English text to a different language
If you create and save a PowerPoint presentation in the English language, translate the text to another language, such as Chinese (Simplified), and then save and close the PowerPoint presentation, you receive an error message that PowerPoint cannot read the file, and the file does not open.

You can change text that is formatted with print or preview-only embedded fonts
When you open a PowerPoint presentation that contains print or preview-only embedded fonts, you can make changes to the text that uses these fonts.

You receive an error message when you programmatically save a presentation in a document management program (ODMA)
When you try to programmatically save a PowerPoint presentation in ODMA program, you may receive an error message that is similar to the following:

-2147467259: Presentation (unknown member) : The path or file name for ::ODMA\ODMASAMP\ .ppt is invalid. Please check that the path and file name are correct.

You are prompted two times to save your presentation when you use the PresentationClose event to programmatically save a presentation
When you use the PresentationClose event to programmatically save a presentation, you may be prompted two times to save the presentation if you click the Close button (the X in the upper-right corner of the program window) to quit PowerPoint while a presentation is still open.

File name extensions are missing when you send your PowerPoint presentation as an e-mail attachment
When you send your PowerPoint presentation as an attachment in an e-mail message, the .ppt extension may be missing from the file name extension of your attached presentation.

Note This problem occurs if you open the presentation from an Open Document Management API (ODMA) program. In this scenario, PowerPoint does not add .ppt to the file name of the attachment when it retrieves the file name from the ODMA interface.

F12 does not open the Save As dialog box when a PowerPoint presentation is opened in a Web browser
If you open a PowerPoint presentation in your Web browser, the Save As dialog box does not open when you press F12.

Note This problem may occur if you open a PowerPoint presentation in your Web browser either by clicking a hyperlink or by directly opening the presentation. PowerPoint cannot register the F12 shortcut command when you open a PowerPoint presentation in Microsoft Internet Explorer.

The calendar week does not start on Sunday in the French (Canada) version of Microsoft Publisher 2002
When you create a calendar in the French (Canada) version of Publisher 2002, the calendar week does not start on Sunday.

Publisher stops responding when you start or task switch to another program
On Microsoft Windows XP, if you start or you task switch to another program while a progress bar is displayed in Publisher 2002 (for example, a progress bar appears when you open a file), Publisher 2002 may appear to stop responding (hang).

The Chinese (Simplified) text formatting is lost when you open a Microsoft Word document
When you open a Word document that contains Chinese (Simplified) text, the font and the font formatting may be lost from the Chinese (Simplified) text.

The Page setup program does not retain the paper source
When you select the paper source (on the Printer and Paper tab) for your printer in Page Setup (on the File menu) of Publisher 2002, the paper source may revert to an earlier selection.

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Keywords: atdownload kbinfo kbupdate KB832671

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