Microsoft KB Archive/245330

= XADM: Information Store Stops Responding When Starting an Automatic Forward Rule =

Article ID: 245330

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q245330





SYMPTOMS
Microsoft Exchange Server version 5.5 Service Pack 3 may stop responding and crash unexpectedly when adding HTML markup to auto-forwarded items.



CAUSE
There is an access violation in the information store because of heap corruption.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The following files are available for download from the Microsoft Download Center:

x86: Download Q248838engi.exe now

Alpha: Download Q248838enga.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

IMPORTANT: The Store.exe file for the fix is modified to provide additional application programming interface (API) support. When you apply the fix, it automatically upgrades the information store. After the upgrade, the server cannot be restored to any older version of the Store.exe file before build 2651.32

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB245330

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