Microsoft KB Archive/154783

= Msg Sent from MSMail Windows NT Client Undeliverable =

Article ID: 154783

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q154783





SYMPTOMS
When you send a message from the Microsoft Mail for Windows NT Client to an address such as the following:

  / /

you may receive a non-delivery message similar to the following:

  From: POSTMASTER To: Subject: Mail failure Date: Thursday, May 23, 1996 3:22PM

FROM: TO:                     DATE: 23-05-96 TIME: 15:22

SUBJECT:

[003] Message hop count exceeded. Message followed the following route:

NETCAD/HBPO01 NETCAD/BUPO01 NETGRI1/RH02 NETGRI1/IH01 NETSIS/WO01 NETSIS/EUO01 NETSIS/HUB02 NETUFE/HUB01 NETUFE/HUB03 NETUDI/UDIPO1



CAUSE
The non-delivery report is generated when the number of hops reaches 10, regardless of the hop count setting as configured in the Administrator program. The Windows NT client does not pick up the administrator-set hop count from the postoffice. The client inserts a hop count of ten in all messages.



WORKAROUND
Reduce the number of mail hops (routings through postoffices) to ensure that mail reaches the destination postoffice in fewer than 10 hops. This is the preferred solution in cases where it is feasible.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodnt 3.51

Keywords: KB154783

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