Microsoft KB Archive/244271

= XCLN: OL98 Error Message: Unable To Display Folder When Accessing Calendar with Delegate Permission =

Article ID: 244271

Article Last Modified on 10/12/2005

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q244271





SYMPTOMS
When you try to open another user's Calendar folder with delegate permission by clicking Open on the File menu, and then clicking Other User's Folder, the following error message may be displayed:

Unable to display the folder. Outlook could not start because a location to send and receive mail could not be found. To add a location, such as a personal folder file, double-click the Mail icon in Windows Control Panel.

You may also encounter this problem if you include another user's mailbox in your profile.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Outlook

These updates are also included in the "Outlook 98 Archive Patch" found on

http://office.microsoft.com



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about this fix, click the article numbers below to view the articles in the Microsoft Knowledge Base:

193591 OL98: (CW) ErrMsg: Unable to Create the Folder

Additional query words: 8.5

Keywords: kbdownload kbbug kbfix kbqfe kbhotfixserver KB244271

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