Microsoft KB Archive/290187

= OFFXPDEV: The Object Browser and the Find Symbol Results Windows Can Cause Microsoft Windows NT to Display a Blue Screen =

Article ID: 290187

Article Last Modified on 2/12/2007

-

APPLIES TO


 * Microsoft Office XP Developer Edition, when used with:
 * Microsoft Windows NT 4.0 Service Pack 6

-



This article was previously published under Q290187





SYMPTOMS
When you are viewing the Object Browser or the Find Symbol Results windows in the Microsoft Development Environment, you may receive a blue screen, and then the system quits.



CAUSE
This behavior occurs when the following conditions are true:
 * Your operating system is Microsoft Windows NT 4.0 Server or Workstation with Service Pack 6.
 * The Colors display setting is set to True Color.
 * You have the following video driver configuration:
 * ATI 3D Rage Pro AGP 2X


 * Manufacturer: ATI Technologies Inc.


 * Driver version: 5.2.040, 4.0.0


 * Driver files: atirage.sys,atirage.dll



RESOLUTION
To resolve this problem, do one of the following:
 * Set the Colors display setting to something other than True Color.

-or-
 * Download the latest driver from ATI Technology Inc.

For information about how to contact ATI Technology Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



Steps to Reproduce the Behavior

 * 1) On a computer that meets the conditions that are described in the &quot;Cause&quot; section of this article, open the Microsoft Development Environment.
 * 2) On the View menu, point to Other Windows, and then click Object Browser. Note that you receive a blue screen, and then quits.

Additional query words: pra crash

Keywords: kbbug kbnofix KB290187

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.