Microsoft KB Archive/187538

= Dr. Solomon's WinGuard Anti-Virus Is Disabled After Upgrade =

Article ID: 187538

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q187538



SYMPTOMS
After you upgrade Microsoft Windows 95 to Windows 98, Dr. Solomon's WinGuard Anti-Virus is no longer started automatically when you start Windows 98.



CAUSE
This behavior occurs because a virtual device driver (.vxd) included with versions of WinGuard Anti-Virus earlier than version 7.81 can cause your computer to perform slowly and stop responding (hang) when you attempt to gain access to your floppy disk drive. For this reason, Windows 98 Setup disables WinGuard Anti-Virus.



RESOLUTION
To work around this behavior so that WinGuard Anti-Virus is started automatically when you start Windows 98, use either of the following methods:

Method 1
Obtain WinGuard Anti-Virus version 7.81 or later from Dr. Solomon's Software Ltd.

Method 2
If you are using WinGuard Anti-Virus version 7.81 or later, manually start it. You have an option to re-enable WinGuard Anti-Virus, which results in it being run every time you start Windows 98.

NOTE: If you are using a version of WinGuard Anti-Virus earlier than version 7.81, Microsoft recommends that you obtain a later version of WinGuard Anti-Virus instead of re-enabling it.



MORE INFORMATION
Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kb3rdparty kbappcompatibility kbprb kbsetup KB187538

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