Microsoft KB Archive/158650

= OFF97: Error When Using Online Registration =

Article ID: 158650

Article Last Modified on 11/22/2000

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APPLIES TO


 * Microsoft Office 97 Standard Edition

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This article was previously published under Q158650



SYMPTOMS
When you click Online Registration in the Microsoft Office 97 Setup program, you may receive the following error message:

The Registration Wizard was unable to locate the SignUp application, which is used to transmit your registration information to Microsoft.

Please make sure that SignUp is properly installed on your computer, then try the Registration Wizard again.



CAUSE
This behavior occurs when the wizard cannot find the SignUp program, Signup.exe, in the "Program Files\The Microsoft Network" folder on your computer.



RESOLUTION
To resolve this behavior, verify that files for The Microsoft Network are properly installed on your computer. To do this, use the following steps:
 * 1) On the Start menu, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs and Click the Windows Setup tab.
 * 3) In the list of components, if the check box to the left of The Microsoft Network is not selected, select it, and click OK. If you are prompted to insert the Windows 95 disks or compact discs, do so.

If the check box to the left of The Microsoft Network is already selected, remove and then reinstall the files. To remove the files, clear the check box, and click OK. Insert the Windows 95 disks or compact discs as requested by the Setup program. To reinstall the files, repeat steps 1 - 3.

After you install (or reinstall) the files, the wizard can find the SignUp program in the "Program Files\The Microsoft Network" folder when you click Online Registration.



STATUS
This behavior is by design of Signup.exe and the Microsoft Office 97 Registration Wizard.



MORE INFORMATION
When you run the Microsoft Office 97 Setup program, if you click Online Registration, you can register your software online. To use this feature, you must install a modem and the files for The Microsoft Network on your computer. Note that an account with The Microsoft Network is not required.

If these files, specifically Signup.exe, are not present on your computer, you cannot use the Registration Wizard, and you will receive the error message.

Additional query words: OFF97

Keywords: kbfaq KB158650

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