Microsoft KB Archive/886972

= The setup process for hotfixes or security patches stops responding when the MS DTC service is disabled =

Article ID: 886972

Article Last Modified on 8/8/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
When the Microsoft Distributed Transaction Coordinator (MS DTC) service is disabled, the setup process for any one of the following updates stops responding on a Microsoft Windows Server 2003-based computer:
 * 823230
 * 913580
 * 911280

The Software Update Installation Wizard appears to stop responding as it is displaying the Finishing installation dialog box. The Details box shows the following message:

Performing cleanup

For more information about these hotfixes, click the following article numbers to view the articles in the Microsoft Knowledge Base:

823230 Issues that are resolved in the pre-Service Pack 1 release of Ntfrs.exe

913580 MS06-018: Vulnerability in Microsoft Distributed Transaction Coordinator could allow denial of service

911280 MS06-025: Vulnerability in Routing and Remote Access could allow remote code execution



RESOLUTION
To resolve this problem, install the latest COM+ 1.5 Rollup Package for Windows Server 2003, or upgrade to Windows Server 2003 Service Pack 1 (SP1).

Rollup package information
For more information about COM+ 1.5 Rollup Package 6 for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

897667 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 6

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: MSDTC, hang, 823230

Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix kbpubtypekc KB886972

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