Microsoft KB Archive/818533

= OL2000: &quot;Invalid Page Fault in Fm20.dll&quot; Error Message When You Send a Message By Using a Custom Form =

Article ID: 818533

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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SYMPTOMS
When you send a message by using a custom form that contains a combo box, Outlook 2000 quits with an error message that is similar to the following:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on a Microsoft Windows Millennium Edition (Me)-based computer, press ALT+D), you receive the following information:

Microsoft Outlook caused an invalid page fault in Fm20.dll at address.

Note The actual memory address may vary.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time     Size        File name 18-Apr-2003 23:30    1,469,860   Fm20op.msp  (Client Update) 19-Apr-2003 00:30    1,846,692   Fm20ff.msp  (Full File Update) After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version       Size       File name --  17-Apr-2003  04:00  2.1.11216.1   1,129,232  Fm20.dll This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFFQFE 8223 kb3HR1

Keywords: kberrmsg kbbug kbfix kbqfe kbhotfixserver KB818533

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