Microsoft KB Archive/244398

= OL2000: Conflict Using Exchange Extension and Outlook View Control =

Article ID: 244398

Article Last Modified on 11/6/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q244398



SYMPTOMS
When you use the Outlook View control, Teams Folders or a Digital Dashboard, you may receive one of the following error messages:

Invalid Page Fault in Outllib.dll

-or-

Access violation in Outllib.dll.



CAUSE
There is a conflict with the Outlook View control and a custom Microsoft Exchange client extension.



RESOLUTION
This problem was corrected in Microsoft Office 2000 SR-1/SR-1a. To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)



WORKAROUND
To temporarily work around this problem, disable any custom Exchange client extensions.
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the Other tab, click Advanced Options.
 * 4) Click Add-in Manager, and then click to clear any custom Exchange client extensions.
 * 5) Click OK three times, and then restart Outlook.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The client extension function

IExchExtCallback::GetSelectionItem

will generate an access violation in Outllib.dll if the Entry-ID parameter (third parameter) is specified to be non-NULL. For this reason, if the Outlook View control is placed on any Folder Home Page, it is not possible to use a custom Exchange client extension which implements the above referenced function.

