Microsoft KB Archive/883667

= Windows XP Setup program may stop responding during video driver installation =

Article ID: 883667

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When an OEM performs a factory installation of an OEM version of Microsoft Windows XP, or when you use a Sysprep image to install Windows XP, the Setup program may stop responding during the video driver installation process.



CAUSE
This problem occurs because of a problem with the Video.inf file. If a driver is signed, but the driver does not include an .inf file that describes child devices, such as monitors, the installation may stop responding.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name    Service pack level 12-Aug-2004 17:57  5.1.2600.1582     237,568  Newdev.dll   SP1QFE 12-Aug-2004 17:50  5.1.2600.2505     247,808  Newdev.dll   SP2QFE



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



WORKAROUND
You may be able to work around this problem by restarting the computer.

Additional query words: INSTALLFLAG_NONINTERACTIVE DoDriverWizard New Hardware Wizard

Keywords: kbfix kbbug kbqfe kbhotfixserver KB883667

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