Microsoft KB Archive/823533

= MSBBN: &quot;There Was A Problem Configuring Your Base Station...&quot; Error Message When You Run the Microsoft Broadband Networking Setup Program =

Article ID: 823533

Article Last Modified on 2/5/2007

-

APPLIES TO


 * Microsoft Broadband Networking 10/100 Ethernet Base Station
 * Microsoft Broadband Networking Wireless Base Station MN-700

-



SYMPTOMS
When you run the Microsoft Broadband Networking Setup program, you may receive an error message that is similar to the following:

There was a problem configuring your base station. Please do the following:

1. If your computer is running either a software firewall or other Internet Security software, disable it now.

2. Restore the factory default settings to your base station.

When you perform the steps that are described in the error message, the issue is not resolved.



CAUSE
This issue may occur when you have Microsoft Windows settings or a third-party program that is interfering with the Universal Plug and Play (UPnP) aspect of the base station configuration.



RESOLUTION
To resolve this issue, follow these steps:  Reset the base station to its factory default settings. To do this, follow these steps:  Locate the reset button on the back of your base station. Use a pen or a similar device to press the reset button. Hold the reset button for several seconds until the lights on the base station blink. While the original factory default settings are being restored, the power light on the base station blinks and then turns orange.

When the light is solid green, the settings have been restored.  Turn the power to your broadband modem and base station off and then on again.  Turn off or disconnect the power from your modem and base station.</li> Wait 60 seconds.</li> Turn your modem back on.</li> Wait 60 seconds.</li> Turn your base station back on.</li></ol> </li> Disable any third-party Internet security or firewall programs.

For information about how to disable your third-party Internet security or firewall program, see your product documentation or contact the manufacturer's technical support department.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact technical support for your 3rd-party product, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.</li> Remove any unnecessary adapters such as virtual adaptors, network bridges, or PPPoE adapters. To do this:  Click Start, click Control Panel, and then double-click Network Connections.</li> Compare the network adapters in Network Connections to network adapters that are listed in Device Manager, and remove any adapters that are not listed in both places.

To open Device Manager, right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.</li></ol> </li> Check Internet Connection Settings:  Click Start, click Control Panel, and then double-click Internet Options.</li> Click the Connections tab, click your connection, and then click Never dial a connection.</li> <li>Click LAN Settings, and then click to clear any of the check boxes that are checked.</li></ol> </li> <li>Rerun the Microsoft Broadband Network Setup program according to the instructions in the documentation. <ol style="list-style-type: lower-alpha;"> <li>If your Internet connection uses dynamic host client protocol (DHCP) (you do not have to supply a username or password) and you receive the following message during Setup, you can ignore this message and continue:

Windows did not detect and Internet connection, but could detect one before

</li> <li>If you cannot access the Internet after you run Setup again, repeat step 2.</li></ol> </li></ol>

Keywords: kbprb KB823533

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.