Microsoft KB Archive/814438

= Outlook 2002: Connects then Disconnects from Dialup Connection =

Article ID: 814438

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you start Microsoft Outlook 2002, Outlook 2002 automatically dials out by using your Internet connection, looks for e-mail, and then disconnects your modem, although you have Outlook 2002 configured to remain connected.



CAUSE
This behavior may occur if Outlook 2002 is installed on a computer that has either the Microsoft Windows 2000 operating system or the Microsoft Windows XP operating system installed. However, if you manually look at your e-mail account by clicking Send/Recieve, Outlook 2002 does not disconnect your modem after you look for e-mail.



MORE INFORMATION
When you first start Outlook 2002, the very first time you look for e-mail is considered a background process, an automatic check for e-mail, not a manual check for e-mail. Because of this, Outlook disconnects the modem after you finish looking for e-mail.

For additional information about how to configure Outlook 2002 to dial out on your Internet connection, click the following article number to view the article in the Microsoft Knowledge Base:

287677 OL2002: How to Configure Outlook to Automatically Dial Your ISP

Additional query words: Dialup

Keywords: kbprb kbemail KB814438

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