Microsoft KB Archive/191826

= OL97: "By Conversation Topic" View Loses Indents After Sorting =

Article ID: 191826

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q191826





SYMPTOMS
When you sort a Microsoft Outlook 97 mail folder viewed By Conversation Topic, using any of the default fields, the indentation of messages is lost.



CAUSE
Messages within a conversation topic are indented if the message is a reply or forward, and if sorted by conversation index. When you sort by any other criteria, the indentation is lost.



RESOLUTION
To regain your indented message display, follow these steps:
 * 1) On the View menu, point to Current View and click Customize Current View.
 * 2) In the View Summary, click Sort.
 * 3) Select Conversation Index in the Sort Items By list, click OK and OK.

