Microsoft KB Archive/172793

= Microsoft Knowledge Base =

Cannot Establish Connection to MSN First Time
Last reviewed: October 7, 1997

Article ID: Q172793

The information in this article applies to:


 * The Microsoft Network version 2.5

SYMPTOMS
The first time you attempt to connect to MSN, The Microsoft Network, you may be unable to establish a connection.

CAUSE
You may not have selected any MSN access numbers.

RESOLUTION
To resolve this issue, select the appropriate MSN access numbers for your area. To do so, use the following steps:


 * 1) Right-click the MSN icon on the desktop, and then click Connection Settings.
 * 2) On the Dialing tab, click Phone Book next to the Phone Number box.
 * 3) Click the appropriate access number for your area, and then click OK.
 * 4) On the Dialing tab, click Phone Book next to the Backup Number box.
 * 5) Click the appropriate backup access number for your area, click OK, and then click OK.