Microsoft KB Archive/199015

= Encarta Virtual Globe 99 Err Msg: Error Reading CD-ROM =

Article ID: 199015

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Bookshelf 99 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Virtual Globe 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q199015



SYMPTOMS
If you attempt to switch to Microsoft Bookshelf 99 or Microsoft Encarta Encyclopedia 99 when you are running a Virtual Flight in Microsoft Encarta Virtual Globe 99, you may experience one of the following symptoms:

 You may receive the following error message on a blue screen:

Error Reading CD-ROM in Drive :

where  is the drive letter of your CD-ROM drive.

 You may be alternately prompted to insert the "Installation and Resources" disc and the "Encarta Virtual Globe 99" disc into your CD-ROM drive.



CAUSE
This behavior can occur if you do not quit the Virtual Flight before you attempt to switch to Bookshelf 99 or Encarta Encyclopedia 99.



RESOLUTION
To resolve this issue, click Flights Home Page to return to the Virtual Flights home page before you attempt to switch to Bookshelf 99 or Encarta Encyclopedia 99.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Virtual Globe 99,version 1.0.

Additional query words: 1.00 multi multi-media media mm world atlas evg

Keywords: kbbug kberrmsg kbpending KB199015

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