Microsoft KB Archive/935022

= When you try to log on to a Windows XP-based computer that has Remote Recover installed, the Administrators account is not available at the Welcome screen =

Article ID: 935022

Article Last Modified on 7/24/2007

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APPLIES TO


 * Winternals Administrator's Pak 4.2
 * Winternals Administrator's Pak 5.0

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to log on to a Microsoft Windows XP-based computer that has Remote Recover installed, the default Administrators account is not available at the Welcome screen. Therefore, you cannot log on to the Windows XP-based computer.

Note Remote Recover is a component of Winternals Administrator's Pak.



CAUSE
After you install Windows XP on a computer, Windows XP requires that you enter at least one name of a user who will access the computer. When you create this name, the default Administrators account is no longer available.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Press CTRL+ALT+DEL two times at the Welcome screen to retrieve the standard Windows logon dialog box.
 * 2) Use the Administrators account to log on.
 * 3) Click Start, click Log Off, and then click Log off in the Log Off Windows dialog box.
 * 4) Log on by using the available Users account.



How to make the Administrators account visible on the Welcome screen
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To make the Administrators account visible on the Welcome screen, follow these steps:  Click Start, click Run, type regedit, and then press ENTER. Locate the following registry key:

 On the Edit menu, point to New, and then click DWORD Value. Type Administrator . Right-click the Administrator registry entry, and then click Modify. In the Value data box, type 1 .</li> Exit Registry Editor.</li> Restart the computer.</li></ol>

Additional query words: Winternals 30123 XP account Remote Recover

Keywords: kbtshoot kbexpertiseinter KB935022

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