Microsoft KB Archive/168517

= OFF97: Registry Keys Remain After RFS Upgrade from Office 7.0 =

Article ID: 168517

Article Last Modified on 6/11/2002

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APPLIES TO


 * Microsoft Office 97 Standard Edition

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This article was previously published under Q168517



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you run Microsoft Office 97 Setup, and then click Yes to remove an earlier version of Microsoft Office, Setup fails to remove all of the Microsoft Windows registry keys from the earlier version of Office.



CAUSE
This problem occurs when the following conditions are true:
 * You perform a "Run from Network Server" installation to upgrade Microsoft Office 7.0.

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 * Shared tools (Msapps folder) are on the network server not on the local hard disk.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

The following is a list of all the Microsoft Office 7.0 registry keys that remain after you upgrade a Microsoft Office 7.0 "Run from Network Server" installation to a Microsoft Office 97 Custom installation (with all options selected.)

Office Registry Keys Left After Upgrade
HKEY_LOCAL_MACHINE:   SOFTWARE\Microsoft\New User Settings\Excel\7.0 SOFTWARE\Microsoft\New User Settings\Word\7.0 SOFTWARE\Microsoft\ReferenceTitles\Bookshelf SOFTWARE\Microsoft\Schedule+ SOFTWARE\Microsoft\Shared Tools\AutoCorrect\Clients SOFTWARE\Microsoft\Shared Tools\DAO\Clients SOFTWARE\Microsoft\Shared Tools\Graphics Filters\Import\HPGL SOFTWARE\Microsoft\Shared Tools\HPGL SOFTWARE\Microsoft\Shared Tools\mfc40\Clients SOFTWARE\Microsoft\Shared Tools\MSN Support\Clients SOFTWARE\Microsoft\Shared Tools\msvcrt40\Clients SOFTWARE\Microsoft\Shared Tools\MSWinWrite SOFTWARE\Microsoft\Shared Tools\MSWordDOS SOFTWARE\Microsoft\Shared Tools\olepro32\Clients SOFTWARE\Microsoft\Shared Tools\RFTDCA SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWinWrite30 SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWordDOS SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWordDOS6 SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\RFTDCA SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\WordStar4 SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\WordStar7 SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWinWrite SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWordDOS SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWordDOS6 SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\RFTDCA SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\WordStar SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\WordStarWin SOFTWARE\Microsoft\Shared Tools\VBA 94 Help SOFTWARE\Microsoft\Shared Tools\Wordstar SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs SOFTWARE\Microsoft\Windows\Help\Artgalry.hlp SOFTWARE\Microsoft\Windows\Help\Dao.aw  SOFTWARE\Microsoft\Windows\Help\Dao.cnt SOFTWARE\Microsoft\Windows\Help\SCHDPLUS.HLP SOFTWARE\Microsoft\Windows\Help\Vbaen.aw  SOFTWARE\Microsoft\Windows\Help\Vbaen.cnt SOFTWARE\Microsoft\Windows\Help\Vbaen.hlp SOFTWARE\Microsoft\Windows\Help\vbaen2.aw  SOFTWARE\Microsoft\Windows\Help\VBAEN2.CNT SOFTWARE\Microsoft\Windows\Help\VBAEN2.HLP

HKEY_USERS:   .Default\Software\Microsoft\Excel\7.0 .Default\Software\Microsoft\Office\PowerPoint\7.0 .Default\Software\Microsoft\Schedule+\Custom Menus .Default\Software\Microsoft\Word\7.0

