Microsoft KB Archive/316291

= XGEN: Information About Dr. Watson .NET in Exchange 2000 =

PSS ID Number: 316291

Article Last Modified on 1/17/2002

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The information in this article applies to:


 * Microsoft Exchange 2000 Server SP2

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This article was previously published under Q316291



SUMMARY
This article provides information about the support for Dr. Watson .NET that is included with Exchange 2000 Server Service Pack 2 (SP2) and later, and information about how to enable Dr. Watson .NET error reporting.



Dr. Watson .NET Information
In Exchange 2000 Server SP2 and later, Dr. Watson .NET is supported by several Exchange 2000 components. With Dr. Watson .NET support, fatal service errors can be reported automatically. Microsoft can use this feature to proactively gather information about service crashes to improve Microsoft products. After you enable Dr. Watson .NET support on the server, if a service exception or crash occurs, the crash dump information is sent by means of a secure connection (HTTPS) to Microsoft.

After the crash dump information is successfully transferred to Microsoft, an event ID 1001 message is logged in the local Application event log of your server to inform you of the bucket ID of the bucket in which this data is logged at Microsoft. The Exchange 2000 SP2 areas that support Dr. Watson .NET are:
 * The Exchange 2000 information store
 * The Exchange 2000 system attendant
 * Exchange System Manager
 * Exchange 2000 directory service extensions for the Active Directory Users and Computers snap-in
 * Exchange 2000 System Management
 * Collaboration Data Objects (CDO) for Exchange 2000 System Management

Crash dump information is sent silently, with the exception of crash dump information that is sent for any crashes that occur in Exchange System Manager or directory service extensions for the Active Directory Users and Computers snap-in. Crashes in the Exchange System Manager and Active Directory Users and Computers snap-in consoles generate a user interface notification that prompts the user to send the error report.

The report contains the following information:
 * The condition of Exchange 2000 when the problem occurred.
 * The operating system version and computer hardware information.
 * Your digital Product ID, which can be used to identify your license.
 * Your Exchange 2000 server's IP address.

Enabling Dr. Watson .NET Error Reporting
Error reporting is disabled by default when Exchange 2000 SP2 is installed. To enable this feature:
 * 1) Start Exchange System Manager.
 * 2) Right-click the server object for the server on which you want to enable error reporting, and then click Properties.
 * 3) On the General tab, click to select the Automatically send fatal service information to Microsoft check box.
 * 4) Click OK.

After you perform these steps, automatic error reporting is enabled for the server. To enable this feature on other servers, follow the preceding steps for each server.

Microsoft does not intentionally collect your files, name, address, e-mail address, or any other form of personal information. However, the report might contain customer-specific information from files that were open when the error occurred. Although this information might potentially be used to determine your identity, Microsoft does not use this information.

For additional information about the Microsoft error reporting data collection policy, see the following Microsoft Web site:

http://watson.microsoft.com/dw/1033/dcp.asp

Additional query words: ESM

Keywords: kbhowto KB316291

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSP2 kbExchangeSearch

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