Microsoft KB Archive/94164

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Incorrect Output with HP LaserJet 4 and Windows Accessories

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Q94164

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11
 * Microsoft Windows for Workgroups version 3.11

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SYMPTOMS
Printing from the Microsoft Windows Accessories applications (Notepad, Calendar, Cardfile) to a Hewlett-Packard (HP) LaserJet 4 printer using the HP LaserJet 4/4M printer driver (HPPCL5E.DRV) version 31.1.03 may cause incorrect output, such as inconsistent margins.

A general protection (GP) fault may also occur when printing from these accessories.

CAUSE
Notepad, Cardfile, and Calendar do not support a resolution setting of 600 dpi. Therefore, the LaserJet 4 printer may fail to print correctly if the resolution is set to 600 dpi.

WORKAROUND

 * Select 300 dpi printer as the resolution in the Printer Setup.
 * Use the HP LaserJet III printer driver. (This is the least-desired method because of the absence of the resolution enhancement option built into the newer HP LJ4 driver.)
 * Change the left and right margin each to 1 inch.

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: gpf 3.10 3.11 win31 laserjet4 lj4 HP4 series hpiv hp iv hppcl5 4 WinLaser

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Issue type :

Technology : kbAudDeveloper kbWin3xSearch kbWFWSearch kbWin310 kbWin311 kbWFW311