Microsoft KB Archive/278840

= MSN Companion boots to wrong page and stays there =

PSS ID Number: 278840

Article Last Modified on 6/13/2003

-

The information in this article applies to:


 * MSN Companion 1.0

-



This article was previously published under Q278840



SYMPTOMS
Each time the user boots their MSN Companion it goes to some page other than the Start page and the user cannot navigate off of that page.

No matter how many times the user reboots, they still boot up to that same page.



CAUSE
During nightly management or upgrade, the prestart URL for the device was set to a URL. However, when the device goes to that URL on boot, there is some code error that is preventing the prestart URL from getting reset so that the device will boot to the Start page the next time.



RESOLUTION
Please call MSN Technical Support to resolve this problem. The options to contact MSN support are located at http://support.microsoft.com/default.aspx?scid=sz;en-us;top

Additional query words: kbimu

Keywords: kbprb KB278840

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.