Microsoft KB Archive/309810

= MS Reader: Error Message When You Highlight Text or Move Mouse Over Text =

Article ID: 309810

Article Last Modified on 9/16/2003

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APPLIES TO


 * Microsoft Reader 2.0 for the Pocket PC, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft Reader 2.5 for Tablet PC

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This article was previously published under Q309810



SYMPTOMS
When you select text to highlight it or you move your mouse over text in Microsoft Reader, the program may stop responding (hang) or you may receive an error message similar to the following:

An application error has occurred and an application error log is being generated.

msreader.exe

Exception: Access violation (Oxc0000005), Address: 0x77f6754b



CAUSE
This behavior can occur if your computer's sound card drivers are outdated.



RESOLUTION
To resolve this issue, update your sound card drivers.

For information about how to contact sound card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kberrmsg kbprb KB309810

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