Microsoft KB Archive/237993

= XFOR: Users Cannot Reply to SMTP Messages in a PST After Migration =

Article ID: 237993

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q237993





SYMPTOMS
When you migrate users from Lotus Notes directly into personal folder files (PSTs), users are unable to reply to messages from SMTP addresses. The messages in the PST can be opened correctly, but the recipients on the message To line are not resolved and no address is associated with the display name. However, when you migrate users directly to an Exchange Server mailbox, the messages appear correctly to the user, and they can be replied to correctly.



CAUSE
The Migration wizard does not set the PR_SENDER_ENTRYID. This is by design, as the intent is to have the client resolve the address to the latest one in the global address list after the migration is finished. This issue only appears when you migrate users directly to PSTs. Migrating the message to the Exchange Server information store creates the PR_SENDER_ENTRYID of a one-off address type. The Emsmdb32.dll does this, as it is the responsibility of the transport to create this property before submitting the message. The Migration wizard now sets the PR_SENDER_ENTRYID for the sender when migrating messages directly to PSTs.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Keywords: kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB237993

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