Microsoft KB Archive/296128

= The Computer May Stop Responding When Loading MSHBIOS =

Article ID: 296128

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows Millennium Edition

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This article was previously published under Q296128



SYMPTOMS
Some computers may stop responding (hang) when loading MSHBIOS, a component of the Far East version of Windows that enables users to enter double-byte character set (DBCS) characters in an MS-DOS prompt window.



CAUSE
Some newer video basic input/output systems (BIOS) may require more stack space than MSHBIOS provides. Video interrupts may then cause Windows to hang.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Korean version of this fix should have the following file attributes or later:

  Date         Time     Size    File name    Operating system 20-Apr-2001 09:38am  58,480  Mshbios.com  Windows 98 Windows 98 Second Edition



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This problem has been observed on a limited number of computer models, all of which are available with the update that this article describes pre-installed.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbbug kbenv kbfix kbqfe KB296128

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