Microsoft KB Archive/113716

= Installing DeskJet Plus Printer Does Not Allow Font Cartridges =

Article ID: 113716

Article Last Modified on 10/31/2006

-

APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.1

-



This article was previously published under Q113716



SYMPTOMS
The Hewlett-Packard (HP) DeskJet Plus printer driver version 2.15 supplied with U.S. Service Pack 2 for Windows NT does not provide support for font cartridges. The maximum font cartridges option is displayed as zero.



CAUSE
This problem occurs because regression in the driver disables support for font cartridges.



WORKAROUND
To work around this problem, use the HP DeskJet Plus printer driver version 2.14 that was supplied with the original build of Microsoft Windows NT.



STATUS
Microsoft has confirmed this to be a problem in U.S. Service Pack 2 for Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt CFE

Keywords: kbprint KB113716

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.