Microsoft KB Archive/158380

= Application Stops Responding after Logging Off =

Article ID: 158380

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Office 95 Standard Edition
 * Microsoft Office 95a
 * Microsoft Office 95b
 * Microsoft Exchange Client 4.0
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q158380





SYMPTOMS
When you log off or attempt to shut down and restart a computer running Windows NT 4.0 with multiple Microsoft Exchange messages open, you may receive one of the following errors:

Application Error in Winword.exe. "This Windows application cannot respond to the End Task request. It may be busy, waiting for a response from you, or it may have stopped executing..."

-or-

Winword.exe - Application Error. "The instruction at "0x30037757" referenced memory at "0x00000000". The memory could not be read."



RESOLUTION
To work around this problem, perform one of the following:


 * Before shutting down the computer running Windows NT, close all open Exchange message windows to close the hidden Microsoft Word session.

-or-


 * Use the following steps to disable WordMail:


 * In Exchange, from the Compose menu, click WordMail Options.
 * Click to clear the 'Enable Word as Email Editor' option.
 * Click Close.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0.

Additional query words: Shut Down Reboot Rebooting word95 word7 App Err dr watson e-mail crash logs off logged

Keywords: kbbug kbpending KB158380

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