Microsoft KB Archive/155032

= Works 3.0: Errors or Computer Hangs When You Send a Fax =

Article ID: 155032

Article Last Modified on 9/24/2003

-

APPLIES TO


 * Microsoft Works 3.0 Standard Edition
 * Microsoft Works 3.0a
 * Microsoft Works 3.0b

-



This article was previously published under Q155032



SYMPTOMS
When you attempt to send a fax using Works version 3.0, you may experience one of the following behaviors:


 * Works stops responding (hangs) and requires a restart.
 * A stack fault error occurs.
 * A general protection (GP) fault error occurs.



CAUSE
Many newer products install a version of Ctl3dv2.dll that is incompatible with some fax software such as Delrina WinFax Pro 4.0. Many fax programs require version 2.05 of Ctl3dv2.dll, file date, 4/19/94, decompressed file size, 21,648 bytes.



RESOLUTION
Remove Ctl3dv2.dll from your Windows\System folder and replace it with a copy from the Works 3.0x disks, using one of the following methods.

Replacing Ctl3dv2.dll from Your Works 3.0 Disks
Method 1:

Rename the Ctl3dv2.dll file in the c:\Windows\System folder and run the Works Maintenance Mode Setup. For information about renaming files in Windows, see your Windows printed documentation or online Help.

Method 2:

 Change to the directory containing Decomp.exe.

NOTE: In a complete installation, Decomp.exe is installed into the \Msworks\Setup folder. Insert Disk 3 if you are using Works 3.0, or Disk 4 if you are using Works version 3.0a or 3.0b, and type the following at an MS-DOS command prompt and press ENTER

decomp -f :\ctl3dv2.dl_ c:\windows\system\ctl3dv2.dll

where is the drive letter where the Works disk is located, and c:\windows is your Windows folder.



MORE INFORMATION
After you replace Ctl3dv2.dll with version 2.05, you should be able to successfully send a fax from Works.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these product's performance or reliability.

Additional query words: w_works faxed crash hangs print faxing facsimile win locks locked up frozen freeze prt wp wkssetup

Keywords: kbprb KB155032

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.