Microsoft KB Archive/906277

= Error message when you run hardware inventory on SMS clients that are running Windows XP: &quot;Unknown error encountered processing an instance of class win32_cdromdrive&quot; =

Article ID: 906277

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition  Microsoft Windows XP Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition</li></ul> </li></ul>

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SYMPTOMS
You run hardware inventory on Microsoft Systems Management Server (SMS) clients that are running Microsoft Windows XP with Service Pack 2 (SP2) or Windows XP with Service Pack 1 (SP1). After you do this, an error message that is similar to the following may be logged in the hardware inventory agent client log file (Hinv32.log):

Unknown error encountered processing an instance of class win32_cdromdrive; 80041004 Collection ;(80041004) execute; queryfailed.

Notes
 * The Hinv32.log file is located in the %windir%\Ms\Sms\Logs folder.
 * You experience the symptoms only on client SMS computers that have a CD drive installed.

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CAUSE
This problem may occur if the Restrict CD-ROM access to locally logged on users only security policy is enabled on the client computers.

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RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbtshoot kbfix kbbug kbpubtypekc KB906277

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