Microsoft KB Archive/829477

= Known sound issues in Halo: Combat Evolved =

Article ID: 829477

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Halo: Combat Evolved for PC

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SYMPTOMS
Microsoft Halo: Combat Evolved uses a self-contained set of codices to play back both video and sound. Halo does not install any codices nor does it use any codices from the Microsoft Windows system directories. A codec (compression/decompression) is a tool that allows the correct playback of sound and video. This article only addresses sound codices.

Note The plural of codec is codices.

If you are experiencing an issue that is not listed in this article, you may have to remove and reinstall the game to obtain fresh versions of the Halo codices.

When you play Halo, you may experience one or more of the following symptoms with sounds in the game:
 * Sounds may not be played.
 * Sounds may be played quietly.
 * Sounds may be distorted.



CAUSE
This behavior may occur if one or more of the following conditions are true:
 * The sound driver for your sound card is outdated.
 * Your sound card does not support the required hardware features that you must have to play sounds in the game.
 * The game is not correctly configured to play sounds.



RESOLUTION
To resolve the behaviors that are listed in the &quot;Symptoms&quot; section of this article, use one or more of the following methods in the order that they appear.

Method 1: Check the speaker connections and volume
Make sure that you connect your speakers correctly to your computer and that you turn up the volume on the speakers and in Windows.

Method 2: Configure the sound settings in the game
To configure the sound settings in the game, see the &quot;More information&quot; section of this article. Typically, when you lower a setting or when you turn off a setting, it may increase performance of the game but may reduce the quality of sound.

Method 3: Update the sound driver for your sound card
To update your sound driver, contact the manufacturer of your sound card.

For information about how to contact the manufacturer of your sound card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
The steps in this article have been written for Microsoft Windows XP unless otherwise noted.

General audio issues
Make sure that your speaker mode is set to match the type of speaker output on your computer. Your speaker mode may not match the type of speaker output on your computer if you switch back and forth between listening to headphones and listening to 4.1/5.1 speakers.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

If your speaker mode is not correct, 3D sounds may be heard incorrectly or not at all. To set your speaker mode, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Click Sounds, Speech and Audio Devices, and then click Sounds and Audio Devices.
 * 3) In the Speaker Settings pane, click Advanced.
 * 4) In the Speaker Setup drop-down menu, click the speaker setup that matches your current speaker setup.
 * 5) Click OK, and then click OK again.

Check with your sound board manufacturer for the latest Microsoft DirectX-compatible drivers.

If you use Microsoft Windows 98 Second Edition or Microsoft Windows Millennium Edition (Me), make sure that you have all the most recent Microsoft Windows Updates. If you do not have the most recent Windows Updates, you may experience problems with sound during game play. For more information about Windows Updates, visit the following Microsoft Web site:

http://v4.windowsupdate.microsoft.com/en/default.asp

Aureal Vortex cards
When you try to use this sound card with Halo, the audio may not function correctly, or the audio may not function at all. To resolve this issue, turn off Hardware Acceleration. To do this, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Click Sounds, Speech and Audio Devices, and then click Sounds and Audio Devices.
 * 3) Click the Audio tab.
 * 4) In the Sound playback pane, click Advanced.
 * 5) Click the Performance tab, and then drag the Hardware Acceleration slider bar to None.
 * 6) Click Apply, and then exit each of the dialog boxes in Control Panel.

Hercules Game Theater XP sound card in Windows 98 Second Edition
When you try to use this sound card with a Windows 98 Second Edition-based computer, you may experience stuttering and sound distortion.

To work around this issue, turn on direct memory access (DMA) in your integrated device electronics (IDE) controller in Windows 98 Second Edition and Windows Millennium Edition (Me). When you turn on DMA on your computer, you improve the game performance and stability. To turn on DMA, follow these steps:
 * 1) Quit all programs that are running on your computer.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click System, and then click the Device Manager tab.
 * 4) Expand Disk Drives.
 * 5) Click IDE/Disk (hard disk), and then click Properties.
 * 6) Click the Settings tab, and then click to select the DMA check box.
 * 7) Click OK, and then click OK again.
 * 8) Restart your computer.

Note When you turn on DMA, you increase the access speed to the CD-ROM drive and to the hard disk. Some drivers do not support DMA access. If the DMA check box remains selected after you restart your computer, DMA access is supported.

Hercules Game Theater XP sound card in Microsoft Windows XP Professional
When you try to use this sound card on a Windows XP Professional-based computer the audio may not function correctly. For example, grenade sound effects may play too low. To resolve this issue, download and install the most recent DirectX-compatible drivers for your sound card.

Realtek ALC650 sound card in Microsoft Windows XP Home Edition
When you try to use this sound card on a Windows XP Home-based computer, Halo may not function correctly. Typically, this issue occurs when you have Environmental Audio Extensions (EAX) sound turned on in the game.

Montego II Quadzilla sound card in Windows 2000
When you try to use this sound card on a Windows 2000-based computer, the audio may not function correctly during game play. To resolve this issue, download and install the most recent drivers for this sound card. For more information about installing drivers for this sound card, visit the following Turtle Beach Web site:

http://turtlebeach.com

AC97 VIA-8235
While you are playing, the game may quit and go back to the desktop. To resolve this issue, download the latest sound drivers. If the issue continues to occur, upgrade your sound card.



MORE INFORMATION
You can adjust a range of sound options in Halo. The following table describes these features and the potential results of adjusting them.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: sound audio

Keywords: kbsound kbdownload kbprb KB829477

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