Microsoft KB Archive/842368

= You cannot install the Live Meeting Add-in for Microsoft Outlook and Windows Messenger after you install the Live Meeting Add-in for Microsoft Outlook =

Article ID: 842368

Article Last Modified on 7/15/2004

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APPLIES TO


 * Microsoft Office Live Meeting Add-in for Microsoft Outlook and Windows Messenger
 * Microsoft Office Live Meeting 2005

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SYMPTOMS
If you run the Microsoft Office Live Meeting Add-in for Microsoft Outlook and Windows Messenger Setup program, and you only install the add-in for Outlook, if you try to install the Messenger add-in the Setup program starts in maintenance mode. Your only choice is to repair or to remove the Live Meeting add-in. You cannot install the Windows Messenger add-in.



WORKAROUND
To work around this problem, remove the Live Meeting add-in and then reinstall it. This time, select to install both the Outlook add-in and the Windows Messenger add-in. To do this, follow these steps:  Click Start, and then click Control Panel. Double-click Add or Remove Programs. In the Currently installed programs list, click to select the Microsoft Office Live Meeting Add-in Pack check box. Click Remove. Click Yes.

The Setup program removes the Live Meeting add-in. Close the Add or Remove Programs window. If you have to download the Microsoft Office Live Meeting Add-in Pack Setup program, visit the follow Web site to download the file:

http://main.placeware.com/support/plugins.cfm#lm_addin

</li> Run the Microsoft Office Live Meeting Add-in for Microsoft Outlook and Windows Messenger Setup program.</li> Click Next, accept the license agreement, and then click Next.</li> Click Install Both the Microsoft Outlook Add-in and the Windows Messenger Add-in.</li> Click Next two times.</li> If you have not logged on before by using Organizer Information, you must type your Organizer User ID, Organizer Password, and Live Meeting Web Address in the form that is provided.

Otherwise, the Setup program automatically logs on to your account.</li> Click OK, and then click Close.</li></ol>

Additional query words: LM

Keywords: kbprb KB842368

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