Microsoft KB Archive/915858

= You receive Warning event IDs 56, 118, or 129 after you install Windows Server 2003 SP1 on a computer that is using the Microsoft Storport storage driver =

Article ID: 915858

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition

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SYMPTOMS
You install Microsoft Windows Server 2003 Service Pack 1 (SP1) on a computer that is using the Microsoft Storport storage driver for a host bus adapter (HBA). After you do this, the following Warning event may be logged in the System log:

Event Type: Warning

Event Source: mp

Event Category: None

Event ID: 56

Date:

Time:

User: N/A

Computer:

Description:

The description for Event ID ( 56 ) in Source ( mp ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:

Data:

0000: 00100000 005e0001 00000000 80040038

0010: 0000000a c0000017 00000000 00000000

0020: 00000000 00000000 00000000 00000000

0030: 00000000 0000006e

You may also receive similar Warning events that correspond to event IDs 118 or 129. The messages for these events are not useful, because there is no supplied way to decipher the data.



CAUSE
This problem is caused by the following errors that occur during the installation of Windows Server 2003 SP1:  The Windows Server 2003 SP1 Storport driver (Storport.sys) does not correctly register itself as a System event producer with the System log. Windows Server 2003 SP1 does not install the latest version of the IoLogMsg.dll file. This problem occurs because the IoLogMsg.dll file is not listed in the Spfiles.txt file. Because of this error, the following new Storport error log IDs are not resolved:

REQUEST TIMEOUT => IO_WARNING_RESET

HIERARCHICAL RESET => IO_WARNING_BUS_RESET





Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, your computer must be running one of the following operating systems:
 * A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1) or Service Pack 2 (SP2)
 * An Itanium-based version of Windows Server 2003 with SP1 or SP2
 * An x64-based version of Windows

Restart requirement
You must restart your computer after you apply this hotfix. You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbqfe kbexpertiseadvanced kbhotfixserver KB915858

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