Microsoft KB Archive/828509

= &quot;Excel could not start the e-mail program&quot; error message when you use the Send To command in Excel 2002 =

Article ID: 828509

Article Last Modified on 1/11/2006

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition
 * Microsoft Office Outlook 2003

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SYMPTOMS
When you use the Send To command in Microsoft Excel 2002, you may receive the following error message or an error message that is similar to the following:

Excel could not start the e-mail program.

Check your network connection. Make sure Office is installed correctly, you e-mail program is set up correctly, and you can connect to your e-mail server.



CAUSE
This behavior occurs if all the following conditions are true:
 * Microsoft Office Outlook 2003 is your mail client.
 * You try to send the workbook as the body of the message to the recipient.



WORKAROUND
To work around this behavior, use any one of the following methods:
 * Send the workbook as an attachment from Excel 2002.
 * Save the workbook in Excel 2002, and then add the workbook file as an attachment to a message from Outlook 2003.
 * Open the workbook in Microsoft Office Excel 2003, and then send it to the recipient as the body of the message.

Keywords: kberrmsg kbprb KB828509

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