Microsoft KB Archive/824468

= Internet Explorer Unexpectedly Quits When You Exit an HTML Web Page That Contains VML Elements =

Article ID: 824468

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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SYMPTOMS
When you use Microsoft Internet Explorer 6 to view an HTML Web page that contains Vector Markup Language (VML) elements, Internet Explorer may unexpectedly quit (crash) when you exit the page. You may also receive an error message that is similar to the following error message when you exit the page:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.



CAUSE
This behavior occurs because the Vgx.dll file may cause the class factories for the VML elements to release too early. As a result, an access violation occurs. Typically, the access violation occurs in Mshtml when Mshtml calls the ClearInterfaceFn function.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name ---  29-Aug-2003  00:36  6.0.2800.1255  2,284,544  Vgx.dll



STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Keywords: kbhotfixserver kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB824468

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