Microsoft KB Archive/293068

= OL2002: Transitioning from Offline to Online After Sending Does Not Put Item in Online Sent Items Folder =

Article ID: 293068

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q293068



SYMPTOMS
When using Microsoft Outlook 2002, if you compose a message offline and then you go online and allow Outlook to automatically synchronize and send your message, your message does not appear in your Sent Items folder.



CAUSE
This issue can occur because the message is sent from the Offline Folder file (OST) and the message does not show up in the online store until you manually synchronize your offline Sent Items folder with your online Sent Items folder.



WORKAROUND
To work around this problem, manually synchronize your offline Sent Items folder with your online Sent Items folder. To do so, click the Sent Items folder, and then press SHIFT+F9 to synchronize the folders.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about remote mail, click the article number below to view the article in the Microsoft Knowledge Base:

286038 OL2002: What Are Offline Folders and How Do You Use Them

Keywords: kbbug kbpending kbui KB293068

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