Microsoft KB Archive/884838

= You receive a &quot;Microsoft Internet Explorer has encountered a problem and needs to close.&quot; error message when two pop-up windows appear at the same time in Internet Explorer 6 Service Pack 1 =

Article ID: 884838

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1

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SYMPTOMS
When two pop-up windows appear at the same time in Microsoft Internet Explorer 6 Service Pack 1 (SP1), Internet Explorer 6 may unexpectedly quit, and you may receive the following error message:

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.



Update information
To resolve this problem, install security update 867282 (MS05-014). For additional information about security update 867282, visit the following Microsoft Web sites:

Consumer
http://www.microsoft.com/protect/computer/updates/bulletins/default.mspx

IT Professional
http://www.microsoft.com/technet/security/bulletin/ms05-014.mspx

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have one of the following installed to install this hotfix:
 * Microsoft Windows XP Service Pack 1 (SP1)
 * Microsoft Windows 2000 with Microsoft Internet Explorer 6 Service Pack 1 (SP1)

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size       File name 06-Dec-2004 18:24  6.0.2800.1483  2,697,728  Mshtml.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kberrmsg kbwinxppresp3fix kbfix kbbug KB884838

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