Microsoft KB Archive/819166

= Problems After You Installed the 325551 Hotfix Package =

Article ID: 819166

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
If you installed the Windows 2000 hotfix package from the following Microsoft Knowledge Base article (note that the update has now been removed from this article)

325551 The User Policy Cannot Be Refreshed After a Cached Logon

you may experience one or both of the following issues:  When you perform a cached logon operation on a Windows 2000-based member server or on a Windows 2000-based workstation, user policies are not applied. When you log on to the network and run the following commands to update (refresh) the user policies, the first command runs successfully but the second command does not update the user policy for your computer: 

secedit /refreshpolicy machine_policy /enforce

secedit /refreshpolicy user_policy /enforce

After you run the commands, the following errors are recorded in the Userenv.log file:

USERENV(254.248) 18:45:44:613 LibMain: Process Name: C:\WINNT\system32\secedit.exe

USERENV(254.248) 18:45:44:613 RefreshPolicy: Entering with 0

USERENV(254.248) 18:45:44:613 RefreshPolicy: Failed to open event with 2

USERENV(254.248) 18:45:44:613 RefreshPolicy: Leaving



These issues may also occur with remote access users and with virtual private networking (VPN) users. Specifically, these issues may occur if both of the following conditions are true:
 * The user connects by using a remote access connection or a VPN connection that does not require the user to press CTRL+ALT+DELETE and to use the Log On to Windows dialog box.
 * The user uses the Log on using dial-up connection option to connect.



Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix replaces the hotfix that was formerly included in the following Microsoft Knowledge Base article:

325551 The User Policy Cannot Be Refreshed After a Cached Logon

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version          Size     File name ---   17-Jan-2003  16:06  5.0.2195.6656    236,304  Cmd.exe 11-Jun-2003 19:32  5.0.2195.6660    233,232  Gdi32.dll 11-Jun-2003 19:32  5.0.2195.6741    711,440  Kernel32.dll 11-Jun-2003 19:32  5.0.2195.6751    333,072  Msgina.dll 08-Apr-2003 05:54  5.0.2195.6701     90,232  Rdpwd.sys 11-Jun-2003 19:32  5.0.2195.6688    403,216  User32.dll 11-Jun-2003 19:32  5.0.2195.6745    385,808  Userenv.dll 02-Jun-2003 21:26  5.0.2195.6751  1,628,816  Win32k.sys 29-May-2003 23:25  5.0.2195.6750    181,520  Winlogon.exe 11-Jun-2003 19:32  5.0.2195.6752    243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB819166

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