Microsoft KB Archive/310317

= SMS: Access Violation in the SMS_LICENSE_SERVER Service (Remodbc.exe) =

Article ID: 310317

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 3

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This article was previously published under Q310317



SYMPTOMS
The SMS_LICENSE_SERVER service (Remodbc.exe) may cause an access violation error and create a User.dmp or Drwtsn32.log file, or both. The Drwtsn32.log file refers the SMSCacheGetSzValue function.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time   Version         Size     File name    Platform -  1-Mar-2001  20:50  2.00.1493.3198  619,280  Remodbc.exe  Alpha 1-Mar-2001 20:50  2.00.1493.3198  365,600  Remodbc.exe  i386 NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.



Using the Hotfix Installer
NOTE: This method is only for Intel-based computers.
 * 1) Copy the hotfix folder structure to a share on your network. Q310317.exe is a Microsoft Windows Installer file that updates specific files on your site server.
 * 2) Log on to your site server by using an account with administrative permissions.
 * 3) On the site server, quit the Systems Management Server (SMS) Administrator console.
 * 4) Run Q310317.exe and follow the instructions in the wizard.

Manually Installing the Hotfix
To install the hotfix, follow these steps on the SMS site server:
 * 1) Copy the contents of the hotfix (including the subfolders) to a local folder on the site servers and software-metering-role computers that you want to update.
 * 2) Stop the SMS Site Component Manager and SMS Executive services on the SMS site servers on which you are installing the hotfix files.
 * 3) Stop the SMS_LICENSE_SERVER service on all software-metering-role computers.
 * 4) Copy the Remodbc.exe file from the hotfix installation   folder to the SMS\Bin\ .bin folder on the SMS site servers.
 * 5) Copy the Remodbc.exe file from the hotfix installation   folder to the   folder on software-metering-role computers (where   is the drive and installation folder that was selected during the installation of Software Metering Server).
 * 6) Restart the SMS Site Component Manager and SMS_LICENSE_SERVER services. The SMS Executive service is automatically restarted by Site Component Manager.

Additional query words: prodsms SMSCacheGetLValue

Keywords: kbhotfixserver kbqfe kbsms200presp5fix kbhardware kbbug kbfix KB310317

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