Microsoft KB Archive/253907

= Works 2000: Top Installation Issues =

Article ID: 253907

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 2000 Standard Edition
 * Microsoft Works Suite 2000

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This article was previously published under Q253907



SUMMARY
This article discusses some of the issues that may occur when you install Microsoft Works 2000 or Microsoft Works Suite 2000.



Top Installation Issues
 If you receive the following error message

Error 1324: The folder path folder name contains an invalid character.

your CD-ROM drive is using a real-mode (16-bit) driver.

To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install a protected-mode (32-bit) CD-ROM driver. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

242913 Works/HP: "Error 1324" During Installation

 If you receive the following error message

Setup could not retrieve the Microsoft Internet Explorer 5.0 results.

there may not be enough available space on your hard disk to install Works 2000 or Works Suite 2000 and Microsoft Internet Explorer 5.

To resolve this issue, increase the amount of available space on your hard disk. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

246716 Works 2000 Err Msg: Setup Could Not Retrieve the Microsoft Internet Explorer 5.0 Results

 If you receive the following error message

Not enough disk space on :

where  is the drive letter of the hard disk on which Microsoft Windows is installed, there may not be enough available space on your hard disk to install Works 2000 or Works Suite 2000 and Internet Explorer 5.

To resolve this issue, increase the amount of available space on the hard disk on which Windows is installed. If you receive the following error message

Ie5wzd caused an exception in module Msjava.dll.

the Msjava.dll file may be damaged or NetZip software may be installed on your computer.

To resolve this issue, rename all copies of the Msjava.dll file and then reinstall Internet Explorer 5. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

235335 OFF2000: Error Message During Setup: Ie5wzd Caused an Exception in Module Msjava.dll or Kernel32.dll

 If you receive the following error message

Internal error in Windows Installer.

there is a conflict with the Microsoft Windows Installer utility.

To resolve this issue, run the Windows Installer CleanUp Utility. This utility enables you to safely remove Windows Installer settings from your computer in the event of a problem. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

242323 Homepub and Works: "Internal Error..." Error Message When You Run Setup

 If you receive an error message similar to the following

Msiexec caused an invalid page fault in module Msiexec.exe.

your computer may be infected with the Win95.cih virus.

To resolve this issue, remove the virus by obtaining the latest version of an anti-virus program. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

217688 OFF2000: Invalid Page Fault in Msiexec.exe Caused by Win95.cih Virus

 If you receive one of the following error messages <ul> 

Error 1308:

Error 2263: Not a valid installer package

</li></ul>

you must remove and reinstall the Windows Installer utility. If the issue continues to occur, install each Works program individually. For additional information about this issue, click the article numbers below to view the articles in the Microsoft Knowledge Base:

245829 Works Suite 2000: How to Install Individual Programs Included in Works Suite 2000

247532 Works 2000 Err Msg: Installer Terminated Prematurely

</li></ul>

Additional query words: w_works works2000 works2k common setup problems tshoot

Keywords: kberrmsg kbinfo kbsetup KB253907

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