Microsoft KB Archive/147463

= XFOR: Troubleshooting Exchange Dirsync with PC Mail =

Article ID: 147463

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition

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This article was previously published under Q147463



SUMMARY
Directory synchronization (dirsync) allows Microsoft Exchange Server to exchange directories with Microsoft Mail for PC and AppleTalk networks and other systems that support the Microsoft Mail Directory Synchronization protocol. The process relies on the MS Mail Connector interchange, MS Mail (PC) MTA, and MS Mail (AppleTalk) MTA, if used, to be functioning. Problems with directory synchronization can be in planning, messaging between the systems, or configuration problems in Microsoft Exchange Server, MS Mail (PC), or MS Mail (AppleTalk).

Duplicate display names appear for custom recipients and new Microsoft Exchange mailboxes.

Reasons                          Actions

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= Migration of new accounts has    Either hide the Microsoft created duplicate names. Both    Exchange mailboxes from the addresses are valid. address list or do not include Microsoft Mail addresses in                                 directory synchronization.

Migration of new accounts has    If migration is successful and created duplicate names. Only    all postoffice users were moved, Microsoft Exchange addresses are use the MS Mail (PC) valid. Administrator program to remove the postoffice from directory synchronization. If not all the mailboxes were moved, remove the mailboxes that did move from directory synchronization or the postoffice.

You haven't received updates from MS Mail (PC).

Reasons                          Actions

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= There is no message connectivity Send a message to the directory to the directory synchronization synchronization postoffice from server. a user on Microsoft Exchange and reply when it is delivered. If                                 delivery fails, treat this as a                                  routing or connection problem.

Dispatch is not running on the   Check the dispatch logs on the postoffices. postoffices for reported successes and failures.

The configuration is incorrect. Check if the MS Mail (PC) directory synchronization server and requestor information is                                 correct, including postoffice names, passwords, and types of                                 addresses. Microsoft Exchange Server should show up as the MS                                 Mail Connector postoffice.

Updates for MS Mail (PC) are no longer being received.

Reasons                          Actions

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= Mail is not getting through. Check the queues on the connection and on the postoffices between the directory synchronization server and the requestors.

Dispatch is not running on the   Look at the dispatch logs on the postoffices. postoffices for reported success and failures.

Configuration has been changed. Check configuration with both Administrator programs for changes. Verify that network and postoffice names are accurate and that the requestor password is correct. Verify that mail and replies to mail arrive as                                 expected between Microsoft Exchange Server and the postoffice.

Additional query words: tshoot faq

Keywords: kbusage KB147463

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