Microsoft KB Archive/193327

= Cannot See User Information on the Internet Locator Server =

Article ID: 193327

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition
 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition

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This article was previously published under Q193327



SYMPTOMS
You may be unable to see user information on the Internet Locator server (ILS).



CAUSE
This behavior can occur if any of the following conditions exists:


 * The "Do not list my name in the directory. People can call me if they know my e-mail name" check box is selected.
 * You are looking on the wrong ILS for user information.
 * You are looking in the wrong user category for user information.
 * The ILS directory is not refreshed with your user information.
 * The ILS is busy and is unable to process your logon request.



RESOLUTION
To work around this behavior, use the appropriate method:

The "Do not list my name in the directory. People can call me if they know my e-mail name" Check Box Is Selected
Clear the "Do not list my name in the directory. People can call me if they know my e-mail name" check box. To do so, follow these steps:


 * 1) On the Tools menu, click Options.
 * 2) On the Calling tab, click the "Do not list my name in the directory. People can call me if they know my e-mail name" check box to clear it, and then click OK.

You Are Looking on the Wrong ILS
ILS directory servers are independent of one another and do not share user information. Verify that you are logged on to the correct ILS.

You Are Looking in the Wrong User Category
NetMeeting uses filters to categorize users in the directory. Only users of a particular filter are listed in the directory window. If you are not sure what filter is currently being used, click All in the Category box. This lists everyone who is currently logged on to the ILS.

The ILS Directory Is Not Refreshed With Your User Information
It may be possible that the ILS has not refreshed the user list. Press the F5 key to refresh the directory listing on your computer.

NOTE: Every 10-15 minutes, the ILS removes users who have logged off or disconnected from the server.

The ILS Is Busy and Is Unable to Process Your Logon Request
If the ILS is busy, it may have accepted your logon request but may not have updated the server list. Log off of the ILS and then try to log on again at a later time.

Keywords: kbenv kbprb KB193327

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