Microsoft KB Archive/124969

= Kids: ErrMsg: Error Messages When Accessing CD-ROM Drive =

Article ID: 124969

Article Last Modified on 8/15/2005

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APPLIES TO


 * Microsoft 3D Movie Maker
 * Microsoft Nickelodeon 3D Movie Maker
 * Microsoft How the Leopard Got His Spots
 * Scholastic's The Magic School Bus Explores Inside the Earth
 * Microsoft Explorapedia: The World of Nature 1.2
 * Microsoft Creative Writer 1.1 Standard Edition
 * Microsoft Creative Writer 1.1a
 * Microsoft Creative Writer 2.0 Standard Edition
 * Microsoft Fine Artist 1.1 Standard Edition
 * Microsoft Fine Artist 1.1 Standard Edition
 * Microsoft Explorapedia series: World of People for Windows 1.0
 * Scholastic's The Magic School Bus Explores in the Age of Dinosaurs
 * Scholastic's The Magic School Bus Explores the Human Body for Macintosh
 * Scholastic's The Magic School Bus Explores the Ocean
 * Scholastic's The Magic School Bus Explores the Rainforest
 * Scholastic's The Magic School Bus Explores the Solar System

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This article was previously published under Q124969



SUMMARY
Several system level errors may occur with the Microsoft Kids compact disc products. Some of the error messages are listed below:

Program Error: Terminating Application

NOTE: This error may occur in MSB Dinosaurs when you access the Clues Book or in MSB Earth when you click on the bus.

Error accessing d:\ drive.

Internal error XXX...

Block verification error.

File copy operation failed...

Out of memory

In most cases, these error messages may be attributed to a dirty compact disc. Clean the disc with a soft cloth, and try again.

In other cases, the location or version of MSCDEX (Microsoft CD-ROM Extension) used might be the problem. A bad block error indicates a problem with transfer from a block device, such as a CD ROM.



MORE INFORMATION
To troubleshoot this problem, use the troubleshooting steps below. After you complete a step, retry the Kids' program. If the problem remains, move on to the next step.


 * 1) Clean the data side of the disc with a soft cloth.
 * 2) Check the location of the MSCDEX you are using. Check for multiple copies of MSCDEX on the hard drive. Make sure that these don't exist in a directory that is in the Path statement. (Rename these MSCDEX files.)
 * 3) Verify that you are using the correct copy of MSCDEX. Many CD-ROM manufacturers ship CD-ROM drives with modified copies of MSCDEX particular to a drive.

In other cases, switch to the MS-DOS version of MSCDEX. MS-DOS 3.1 is the first version of DOS that shipped with MSCDEX.

NOTE: MSCDEX version 2.22 shipped with DOS 6.0 and later. MSCDEX version 2.95 ships with Windows 95.
 * 1) Reinstall the CD-ROM device driver from the original disks. It may be damaged.

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Keywords: kberrmsg kbhowto kbinfo kbhardware kbfaq KB124969

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