Microsoft KB Archive/291820

= HomePub/PIP: Red X in Place of Image, Text Missing on Opening Screen\Menus =

Article ID: 291820

Article Last Modified on 12/28/2004

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Home Publishing 2000 Standard Edition
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition

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This article was previously published under Q291820



SYMPTOMS
When working in one of the programs listed at the beginning of this article, you may experience either of the following symptoms:

 A red X appears in place of an image.

-or-

 Text is missing on the opening tabbed screens.

-or-

 Text is missing in the tool bar menus.



CAUSE
This behavior may occur if any of the following is true:


 * The system Temp directory may be full.

-or-


 * The system Temporary Internet directory may be full.

-or-


 * Your Internet security is set to High.



RESOLUTION
To resolve this issue, perform the following procedures.

Use Disk Cleanup
If you have Windows 98, Windows ME, or Windows 2000, use Disk Cleanup to empty the Temp and Temporary Internet directories. To do this, follow these steps:

 Click Start, point to Programs, point to Accessories, point to System Tools, and then click Disk Cleanup. Select the drive that you want to clean up and then click OK.</li> In the Files to delete section, click to select the check boxes for the following items:

Temporary Internet Files

Temporary Files

Clear any check boxes of items you don't want to clean up.</li> Click OK.</li> Click Yes to complete the operation.</li></ol>

If the above steps do not help, try the next method.

Change Internet Security to Medium
For each security zone in Internet Explorer 4.x, you can choose the High, Medium, Low, or Custom security level setting. In Internet Explorer 5, you can choose the High, Medium, Medium-low, Low, or Custom Level security setting.

To change the default security level for a zone, customize security options within a zone, or assign a Web site to a specific zone, follow these steps.
 * 1) In Internet Explorer 4.x, click Internet Options on the View menu. In Internet Explorer 5, click Internet Options on the Tools menu.
 * 2) On the Security tab, click the zone for which you want to change security levels in the Zone box.
 * 3) Click the security level you want to use for the zone, and then click OK.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

174360 How to Use Security Zones in Internet Explorer

Additional query words: red x pip

Keywords: kbprb KB291820

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