Microsoft KB Archive/818508

= Unicode characters that are in the subject line of a message are lost =

Article ID: 818508

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Unicode characters that are in a public folder-based message subject line may disappear, or may be replaced with the question mark character (?).



CAUSE
This problem may occur when the following conditions are true:
 * The message contains Unicode characters in its subject line.
 * The message is posted to a public folder.
 * The message has been replicated to another server that is located in a different routing group.
 * A user views the replicated copy of the message.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server post-Service Pack 3 rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Microsoft Exchange 2000 Server Service Pack 3 must be installed on your computer before you install this hotfix. For more information about how to obtain the latest Exchange 2000 Server service pack, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

Restart Requirement
After you install this hotfix, stop and then restart the Information Store service. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Component: Information Store   Date         Time   Version         Size       File name 24-Apr-2003 00:33  6.0.6458.0      3,915,776  Cdoex.dll 24-Apr-2003 00:18  6.0.6458.0        827,392  Davex.dll 23-Apr-2003 21:08  6.0.6458.0        577,536  Dsaccess.dll 24-Apr-2003 00:28  6.0.6458.0        184,320  Dscmsg.dll 24-Apr-2003 00:33  6.0.6458.0      3,575,808  Excdo.dll 23-Apr-2003 21:08  6.0.6458.0        258,048  Exmime.dll 24-Apr-2003 00:18  6.0.6458.0      2,138,112  Exoledb.dll 23-Apr-2003 21:06  6.0.6458.0         81,920  Exosal.dll 24-Apr-2003 00:19  6.0.6458.0        307,200  Exprox.dll 23-Apr-2003 20:17  6.0.6458.0         49,152  Mdbevent.dll 24-Apr-2003 00:41  6.0.6458.0      2,285,568  Mdbmsg.dll 23-Apr-2003 20:17  6.0.6458.0         32,768  Mdbrole.dll 23-Apr-2003 21:08  6.0.6458.0         24,576  Mdbtask.dll 01-Aug-2002 06:37  6.0.6300.1         84,480  Spuninst.exe 23-Apr-2003 21:07  6.0.6458.0      4,648,960  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: xadm kbExchange2000preSP4septbarFix japanese korean chinese asian

Keywords: kbhotfixserver kbqfe kbqfe kbexchange2000presp4fix kbbug KB818508

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