Microsoft KB Archive/314133

= Money: &quot;Please Verify That Your User Information and Password Are Correct&quot; Error Message When You Connect to Online Services =

Article ID: 314133

Article Last Modified on 6/29/2007

-

APPLIES TO


 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2002 Standard Edition
 * Microsoft Money 2001 Standard Edition

-



This article was previously published under Q314133



SYMPTOMS
When you connect to online services in Microsoft Money, you may receive the following error message:

Please verify that your user information and password are correct, then try your call again.

For example, you may receive this error message when you attempt to connect to a third-party bill payment provider such as CheckFree to submit an electronic bill payment.



CAUSE
This behavior can occur if you type hyphens (-) or spaces in your User ID when you type your User ID in Online Setup.



RESOLUTION
To resolve this behavior, type your User ID and password correctly in the appropriate boxes in Online Setup. Make sure that you do not type any hyphens or spaces when you type your User ID.



MORE INFORMATION
For additional information about how to set up online services, click the article number below to view the article in the Microsoft Knowledge Base:

175723 Money: How to Set Up Online Services

For more information about online services in Microsoft Money, click Help Topics on the Help menu, click the Contents button, and then click Online to view the list of topics.

Additional query words: Money2001 Money2002 Money2003 Money2004

Keywords: kberrmsg kbprb KB314133

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.