Microsoft KB Archive/810022

= Bugcheck with Stop Message &quot;STOP 0x000000CE&quot; and Svr.sys in Crashdump When Computer Shuts Down =

Article ID: 810022

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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SYMPTOMS
When a Windows 2000-based computer shuts down, it may generate a bugcheck with the following Stop message:

STOP 0x000000CE

The crashdump file may show Srv.sys as the source of the problem.



CAUSE
The Srv.sys driver can leave work items in the queue even after it unloads itself from memory. When the kernel tries to process the work items, the driver is not available, so Windows generates a bugcheck.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name 18-Dec-2002 10:10  5.0.2195.6154  250,640  Localspl.dll 18-Dec-2002 10:10  5.0.2195.6023  381,712  Printui.dll 18-Dec-2002 10:10  5.0.2195.6047   79,632  Spoolss.dll 18-Dec-2002 10:08  5.0.2195.6160  237,712  Srv.sys 18-Dec-2002 10:10  5.0.2195.6110   74,000  Srvsvc.dll 18-Dec-2002 10:10  5.0.2195.6044   84,752  Win32spl.dll 18-Dec-2002 10:10  5.0.2195.6032  114,448  Winspool.drv 18-Dec-2002 10:10  5.0.2195.6112   55,056  Wlnotify.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kboswin2000fix kbwin2ksp4fix kbhotfixserver KB810022

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