Microsoft KB Archive/838415

= You cannot view an e-mail attachment by using Outlook Web Access in Exchange Server 2003 =

Article ID: 838415

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

-





SYMPTOMS
When you try to view a message attachment by using Microsoft Outlook Web Access (OWA), you cannot view the attachment. The attachment icon appears in the e-mail list, but you cannot view the attachment in OWA.

If you open the same message by using Microsoft Outlook or by using Microsoft Outlook Express, you can view the message attachment successfully.



CAUSE
This problem occurs if both the following conditions are true:
 * The e-mail message was sent from an Apple Macintosh computer.
 * The message attachment is encoded in the AppleDouble format.

OWA does not support AppleDouble-encoded message attachments.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the 838415 Setup program automatically stops and then restarts the following services:
 * MSExchangeIS
 * W3SVC
 * SMTPSVC
 * RESvc
 * POP3Svc
 * NntpSvc
 * IMAP4Svc
 * HTTPFilter
 * Iisadmin

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 20-Apr-2004 16:31  6.5.6980.83     1,068,544  Davex.dll 20-Apr-2004 16:39  6.5.6980.83     3,619,328  Excdo.dll 20-Apr-2004 16:31  6.5.6980.83     2,539,008  Exoledb.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XCCC

Keywords: kbqfe kbhotfixserver kbenv kbfix kbbug kbexchange2003presp1fix KB838415

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.