Microsoft KB Archive/945213

= Error message when the System Center Online Asset inventory is not being processed: &quot;HRESULT 0x80092004&quot; =

Article ID: 945213

Article Last Modified on 12/13/2007

-

APPLIES TO


 * Microsoft Asset Inventory Services

-



SYMPTOMS
If the System Center Online Asset inventory is not being processed for one or more clients, error messages that resemble the following are logged in the %windir%\SCOnlineClient.log file:

2007-09-19 18:47:22:884-480 1668 290 Config manager initialized 2007-09-19 18:47:23:084-480 1668 290 GetSpecifiedStringValue(UploadRetryTaskName) failed hr=0x80070002, returning default SCOnline-Upload-Retry-{8DEE6FA9-3997-4BE9-BCEF-F73954245ABF} 2007-09-19 18:47:23:284-480 1668 290 Warning CScheduler::DeleteTask: Could not delete 'SCOnline-Upload-Retry-{8DEE6FA9-3997-4BE9-BCEF-F73954245ABF}' hr=0x80070002 2007-09-19 18:47:23:468-480 1668 290 CAgentToken(0xa75520)::GetClientCertificate: starting 2007-09-19 18:47:23:693-480 1668 290 Config manager initialized 2007-09-19 18:47:23:896-480 1668 290 CAgentToken(0xa75520)::Initialize: m_Initialized=1. hr=0x0 2007-09-19 18:47:24:068-480 1668 290 Error d:\sd\sco_fb\enduser\scl\client\agent\auth\agentauthimp.cpp:278 - CAgentToken::GetClientCertificate - Condition *certificate != NULL, HRESULT 0x80092004 2007-09-19 18:47:24:268-480 1668 290 Error CAgentToken(0xa75520)::GetClientCertificate: certificateString= hr=0x80092004 2007-09-19 18:47:24:468-480 1668 290 Error d:\sd\sco_fb\enduser\scl\client\agent\auth\agentauthimp.cpp:1610 - GetAuthToken - HRESULT 0x80092004



CAUSE
This problem occurs when the agent or the account certificate does not exist or is not valid. This problem occurs for one of the following reasons:
 * An account was deactivated or deleted.
 * An agent was deactivated or discontinued.
 * An .msi file was corrupted during installation.



RESOLUTION
To resolve this problem, use one of the following methods:
 * Uninstall and then reinstall the .msi file. Make sure that the .msi file is installed from a valid account.
 * Manually check the certificate store to make sure that the certificate is put in the correct location.

To do this, follow these steps:
 * Click Start, click Run, type mmc, and then click OK.
 * On the File menu, click Add/Remove Snap-in.
 * In the Add/Remove Snap-in dialog box, click Add.
 * Click Certificates, and then click Add.
 * In the Certificates snap-in dialog box, click Computer account, and then click Next.
 * In the Select Computer dialog box, click Local computer: (the computer this console is running on), and then click Finish.
 * Click Close, and then click OK.
 * In the Certificates snap-in, expand Certificates (Local computer), expand Personal, expand Certificates, and then look for a certificate from SC_Online_Issuing.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kberrmsg kbtshoot kbexpertiseinter kbprb KB945213

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.