Microsoft KB Archive/834911

= The volume label is blank after you mount a volume in Windows Server 2003 =

Article ID: 834911

Article Last Modified on 6/27/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)

-



SYMPTOMS
After you assign a drive letter or mount point to a new volume or storage area network (SAN)-attached logical unit number (LUN) in Microsoft Windows Server 2003, Enterprise Edition or in Windows Server 2003, Datacenter Edition, you experience the following symptoms:
 * If you view the volume by using Windows Explorer, the volume label is blank. Additionally, if you right-click the volume, and then click Properties, the file system appears as RAW.
 * If you use the Disk Management tool to view the volume, the file system type and volume name are missing. If you right-click the volume and then click Properties, the file system appears as RAW.
 * If you rescan the volume, nothing happens.
 * If use the disk partition tool (Diskpart.exe) to view the volume, the volume information appears correctly.

After you restart Windows, the problem does not occur.



CAUSE
This problem occurs because the Automount feature is turned off by default in Windows Server 2003, Enterprise Edition and in Windows Server 2003, Datacenter Edition. This problem is a graphical user interface (GUI) problem only and does not affect the functionality of the hard disk drives in Windows.

Note We recommend that you do not turn on the Automount feature in Windows Server 2003, Enterprise Edition or in Windows Server 2003, Datacenter Edition.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 32-bit versions
  Date         Time   Version            Size    File name --  26-Apr-2004  21:21  6.0.3790.166      124,416  Shsvcs.dll 21-Apr-2004 16:35                        271  Branches.inf 26-Apr-2004 21:27                      9,766  Kb834911.cat 26-Apr-2004 21:22                        354  Updatebr.inf 26-Apr-2004 21:22                      5,644  Update_rtmqfe.inf

Windows Server 2003, 64-bit Itanium-based versions
   Date        Time   Version            Size    File name --  26-Apr-2004  21:15  6.0.3790.166      329,216  Shsvcs.dll       IA-64 26-Apr-2004 21:21  6.0.3790.166      124,416  Wshsvcs.dll      x86 21-Apr-2004 16:35                        271  Branches.inf 26-Apr-2004 21:27                     10,119  Kb834911.cat 26-Apr-2004 21:23                        354  Updatebr.inf 26-Apr-2004 21:23                      5,909  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



WORKAROUND
To work around this problem, restart Windows.



MORE INFORMATION
To turn on Automount to enable the automatic mounting of new volumes, type the following command at a command prompt, and then press ENTER:

mountvol /E

Additional query words: diskpart VDS NTFS Label auto mount

Keywords: kbhotfixserver kbqfe kbpending kbbug KB834911

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.