Microsoft KB Archive/164356

= Mac Encarta 97: Computer Does Not Wake Up From Sleep Mode =

Article ID: 164356

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 97 for Macintosh

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This article was previously published under Q164356



SYMPTOMS
If try to use the Sleep feature on a computer running Mac OS when Encarta is the active application, you may not be able to wake the computer back up without restarting it.



WORKAROUND
To work around this problems, switch to the finder before you try to use to Sleep mode.



STATUS
Microsoft has confirmed this to be a problem in Encarta 97 Encyclopedia. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
Not all computers that run the Mac OS support Sleep mode. If you do not have the option, Sleep, under the Special menu, your computer probably does not support the Sleep mode.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm snooze black screen off macmm

Keywords: KB164356

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