Microsoft KB Archive/243073

= Administrators Are Not Exempt from Remote Storage Recall Limit =

Article ID: 243073

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q243073



SUMMARY
The default recall limit on a remote storage server (RSS) defaults to 60 successive recalls. The administrator, by default, is not exempt from this limit.



MORE INFORMATION
The recall limit, also known as the "runaway recall limit," is set to ensure that a user or service does not accidentally recall a large number of files within a specified interval. For example, if the recall limit is set to 20, a user can recall more than 20 files. However, if the user recalls 20 files each within 10 seconds of each successive recall, the recall limit count is incremented until the limit is reached. When the limit is reached, the file is not recalled and the following event ID is recorded in the Remote Storage and Application Event log:

Event ID: 3037

Source: Remote Storage

Text: Remote Storage failed to recall file \ \. User has hit the runaway recall limit.

The recall limit was put into place to restrict viruses or other programs that may be installed that do not operate on the migrated files properly. If the administrator needs be exempted from this restriction, follow these steps:
 * 1) Start the Remote Storage snap-in in Microsoft Management Console (MMC) by clicking Start, pointing to Programs, pointing to Administrative Tools, and then clicking Remote Storage.
 * 2) Right-click the Remote Storage (local) icon at the root of the snap-in, and then click Properties.
 * 3) Click the Recall Limit tab.
 * 4) Click to select the Exempt administrators from this limit check box.
 * 5) Click OK to close the dialog box. A reboot is not necessary.

Keywords: kbenv kbinfo KB243073

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