Microsoft KB Archive/946532

= When you start a Windows Vista-based computer, the system may stop responding (hang) at a black screen =

Article ID: 946532

Article Last Modified on 12/20/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition

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SYMPTOMS
When you start a Windows Vista-based computer, the system may stop responding (hang) at a black screen.

Additionally, you may experience the following symptoms when you try to recover from this problem:
 * If you restart the computer, press F8 before the Windows Vista progress indicator appears, and then click the Safe Mode option, the same problem occurs.
 * If you start Windows Recovery Environment (WinRE) to restore the Windows Vista-based computer, WinRE stops responding.
 * If you try to use Windows Vista installation media to repair the system, the system stops responding.



CAUSE
This problem may occur because of file system corruption within the $Txf directory. This corruption causes a deadlock condition between the Transactional NTFS (TxF) process and the Autocheck process.



WORKAROUND
To work around this problem, reinstall Windows Vista.

For more information about how to reinstall Windows Vista, click the following article number to view the article in the Microsoft Knowledge Base:

918884 How to install Windows Vista



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Microsoft is researching this problem and will post more information in this article when the information becomes available.



MORE INFORMATION
Windows Vista introduces the TxF technology. TxF enables file operations on an NTFS file system volume to be performed in transactions. For more information about TxF, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/aa365456.aspx

Keywords: kbtshoot kbexpertiseinter kbprb KB946532

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