Microsoft KB Archive/940791

= You may experience several problems after you install an automatic update for Word 2007 on a Windows Vista-based computer =

Article ID: 940791

Article Last Modified on 12/18/2007

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APPLIES TO


 * Microsoft Office Word 2007

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
You install an automatic update for Microsoft Office Word 2007 on a Windows Vista-based computer. Additionally, the computer must be restarted after the automatic update is installed. However, if Word 2007 is running when you restart the computer, you may experience the following symptoms:
 * The mouse does not work when you use Word 2007.
 * You cannot open a Word document from the Search window in Windows Vista.
 * You cannot open a Word document from Windows Desktop Search.
 * Word crashes when you try to start or to exit Word.
 * Word stops responding when you open the Open dialog box.
 * Word stops responding when you save a document.
 * Word stops responding when you close a document.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, delete the  registry subkey. To do this, follow these steps:  Exit all Office programs. Click Start, type regedit in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. Locate and then click the following registry subkey:

 On the Edit menu, click Delete, and then click Yes. Exit Registry Editor. Restart Word.</ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: WD2007

Keywords: kbexpertiseinter kbtshoot kbprb KB940791

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