Microsoft KB Archive/131703

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Read Errors with Texel (Plextor) Single-Speed CD-ROM Drive

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Q131703

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you are using a Texel (Plextor) single-speed CD-ROM drive, you may experience either of the following symptoms:


 * You receive read errors when you try to access a CD-ROM in the drive.
 * You are unable to play audio CDs.

These problems are known to occur with the following Texel CD-ROM drives:


 * DM-3021

CAUSE
The Texel CD-ROM drive has a firmware version prior to 1.10.

RESOLUTION
To resolve this problem, use either of the following methods:


 * Upgrade the firmware in the Texel CD-ROM drive to version 1.10 or higher. For more information about this upgrade, please contact the manufacturer of the drive.
 * If Windows 95 is loading protected-mode drivers for the SCSI controller that the Texel CD-ROM drive is connected to, disable the protected- mode drivers. To do so, follow these steps:


 * Use the right mouse button to click My Computer, then click Properties on the menu that appears.
 * Click the Device Manager tab.
 * Click the SCSI controller, then click Properties. Note that you may need to expand a branch of the hardware tree by double-clicking the branch, or by clicking the plus sign (+) to the left of the branch, before you can click the SCSI controller.
 * Click the Original Configuration (Current) check box to clear it, then click OK.

NOTE: For performance reasons, the first method (upgrading the drive's firmware version) is recommended.

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Technology : kbWin95search kbWin95