Microsoft KB Archive/937187

= Error message when you try to install a new hardware device in Windows Vista: &quot;Windows encountered a problem installing the driver software for your device&quot; =

Article ID: 937187

Article Last Modified on 9/14/2007

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APPLIES TO


 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Starter
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Ultimate

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SYMPTOMS
When you try to install a new hardware device in Windows Vista, you may receive an error message that resembles the following:

Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it.

Because of this problem, you cannot install the drivers for the new hardware device.



CAUSE
This problem may occur if the Infcache.1 file is corrupted. When this problem occurs or when the Infcache.1 file is deleted, Windows Vista does not re-create the Infcache.1 file.



RESOLUTION
To resolve this problem, install this hotfix, and then try to install the hardware device again.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbfix kbqfe kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB937187

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