Microsoft KB Archive/189104

= Problems with Network Printing While Using Dial-Up Networking =

Article ID: 189104

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q189104



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you try to print a Web page to a network printer while you are using Dial-Up Networking to connect to another computer, you may be unable to print successfully. Also, the printer status may be listed as User Intervention Required - Use Printer Offline.



CAUSE
This behavior can occur for either of the following reasons:


 * You can not print to a network printer that is on a different subnet than the subnet of your Dial-Up Networking connection.
 * Your printer is set to Offline mode.



RESOLUTION
To work around this issue, use the following steps:


 * 1) Navigate to the appropriate Web site, and then print the Web page or pages you want to your network printer.

NOTE: Click OK if you receive any printing error messages.
 * 1) Quit your Dial-Up Networking connection.
 * 2) Click Start, point to Settings, and then click Printers.
 * 3) Right-click the network printer, and then click Use Printer Offline to remove the check mark.
 * 4) Press F5 to refresh your printer's status, and then close the Printers folder.

Additional query words: HWPRNTS 98

Keywords: kbnetwork kbprb kbprint KB189104

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