Microsoft KB Archive/286018

= The Video Display Seems to Be Damaged When You Change the Video Resolution =

Article ID: 286018

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q286018



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
In Control Panel, when the Display tool is open and the 3D Pipes screen saver is selected, if you change the resolution with the Settings icon on the system tray, the video display seems to be damaged. The damage consists of black lines and dots that are displayed on the screen.



CAUSE
This behavior can occur if you use a video adaptor with 8 MB or less of random access memory (RAM).



WORKAROUND
To work around this behavior, you can perform any of the following methods:
 * Do not leave the Display window open after you have selected the 3D Pipes screen saver.
 * In the Display window, click the Settings tab, and then change the display resolution.
 * Right-click the desktop, and then click Refresh.
 * Open and close any program. This action can cause the screen to update itself.



MORE INFORMATION
If you change the resolution from the task bar, and the Display window is not open, this behavior does not occur.

This behavior has been reproduced using a Dell Inspiron 500 and Dell Inspiron 3800 computer, both of which use the ATI RAGE MOBILITY-M chipset. This type of behavior has also been reported on the ATI RAGE MOBILITY-C, Virge-MX(269) ATI MOBILITY-P, S3 Savage-IX, NVidia GeForce 2 Go, and Trident chipsets.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWDISTS

Keywords: kbdisplay kbprb KB286018

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