Microsoft KB Archive/280865

= OL2002: Cannot Add Another Exchange 2000 Server Mailbox in Outlook Profile =

PSS ID Number: 280865

Article Last Modified on 4/17/2002

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The information in this article applies to:


 * Microsoft Outlook 2002, when used with:
 * Microsoft Exchange 2000 Server

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This article was previously published under Q280865



SYMPTOMS
When you log on to Outlook 2002 by using a profile that includes an additional Exchange 2000 Server mailbox, and you then attempt to open that mailbox, the following error message may appear:

Unable to expand the folder. The set of folders could not be opened.



CAUSE
This behavior can occur if you do not have mailbox owner rights for the additional mailbox. Unlike Exchange 5.5 Server, where more than one mailbox can map to the same Microsoft Windows NT account, Exchange 2000 Server requires each user account to have a unique mailbox, and requires mailbox owner rights for access to a mailbox.



RESOLUTION
To resolve this behavior, grant mailbox owner rights for the user who is setting up the profile for the additional mailbox:


 * 1) In Control Panel, double-click Mail, and then click Show Profiles.
 * 2) Click Add. In the New Profile dialog box, type User2, and then click OK. (&quot;User2&quot; is any mailbox that you want to add.)
 * 3) In the E-mail Accounts dialog box, under E-mail, click Add a new e-mail account, and then click Next.
 * 4) Under Server Type, click Microsoft Exchange Server, and then click Next.
 * 5) Under Exchange Server Settings, in the Microsoft Exchange Server box, type the name of the Exchange Server computer.
 * 6) In the User Name box, type your mailbox name, and then click Check name.
 * 7) Click More Settings, and on the Advanced tab, under Mailboxes, click Add. Click the User2 mailbox, and then click OK.
 * 8) Click Next, click Finish, and then close the Mail dialog box.
 * 9) Use the new User2 account to log on to Windows.
 * 10) Right-click Mailbox -- User2, and then click Properties for Mailbox User2.
 * 11) On the Permissions tab, add yourself, and then, under Permissions, change the permission level to Owner. Click OK.


 * 1) Log off Windows, log on again as yourself, start Outlook, and then click Mailbox--User2.

Keywords: kbprb KB280865

Technology: kbExchange2000Search kbExchange2000Serv kbExchangeSearch kbOutlook2002 kbOutlook2002Search kbOutlookSearch kbZNotKeyword3

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