Microsoft KB Archive/194108

= Research Organizer 99: Program Hangs When You Paste Text =

Article ID: 194108

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Virtual Globe 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q194108



SYMPTOMS
The second time you paste text from a word processing program into a notecard in Microsoft Encarta 99 Research Organizer, you may receive the following message:

Each notecard should contain information from only one source, and this card already contains pasted information. Do you want to create a new card?

If you click OK, Encarta 99 Research Organizer stops responding (hangs).

When you quit the word processing program from which you copied the text, you receive an error message similar to the following:


 * Winword caused an invalid page fault in module Mfcan32.dll.
 * Wordpad caused an invalid page fault in module Mfcan32.dll.

NOTE: These symptoms do not occur the first time you paste text into a notecard in Encarta 99 Research Organizer.



CAUSE
This behavior can occur if outdated OLE drivers are installed on your computer.



RESOLUTION
To resolve this issue, install the updated OLE drivers included with Encarta Encyclopedia 99, Encarta Reference Suite 99, or Encarta Virtual Globe 99. To do this, follow these steps:

 Insert the CD-ROM you used to install the program into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the program from starting automatically. Click Start, and then click Run.  In the Open box, type the following line, and then click OK      :\Support where is the letter of the CD-ROM drive.  Double-click Dcom95.exe.



MORE INFORMATION
This problem does not occur on Microsoft Windows 98-based computers.

Additional query words: multi multi-media media mm ro world atlas evg

Keywords: kbenv kberrmsg kbinterop kbprb KB194108

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