Microsoft KB Archive/884053

= Advanced Clients on a VPN connection cannot locate the management point in Systems Management Server 2003 =

Article ID: 884053

Article Last Modified on 6/27/2007

-

APPLIES TO


 * Microsoft Systems Management Server 2003

-





SYMPTOMS
Microsoft Systems Management Server (SMS) 2003 Advanced Clients on a virtual private network (VPN) connection cannot locate the management point.



CAUSE
This problem occurs when the following conditions are true:
 * The SMS Advanced Clients connect over a VPN connection.
 * When you installed the SMS primary site, you chose the option for the Setup program not to extend the Active Directory directory service schema.

The Advanced Client tries to find the management point on the client's LAN connection instead of on the client's VPN connection.



Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  19-Oct-2004  00:21  2.50.2726.153   5,353,704  Sms2003-rtm-kb884053-x86-enu.exe 25-Dec-2003 11:25  2.50.2726.153     151,552  Lsutilities.dll 25-Dec-2003 11:25                  6,462,464  Mp.msi 25-Dec-2003 11:25                    521,728  Sms2003ac-kb884053-x86.msp

Installation instructions
This hotfix updates the Client Configuration Manager Framework component to version 2.50.2726.0153. This hotfix contains an Advanced Client update and a management point framework update. You must update all management points with the new framework. As part of the installation, this hotfix performs a site reset to automatically update all the management points in the SMS hierarchy. If you delay the SMS site reset, you must manually perform a site reset, or remove and then add the management points. You must reset each site where you apply this hotfix. To apply the hotfix silently, use the /s switch on the command line.

You must apply this hotfix at primary and secondary sites. Because of new architecture in SMS 2003, you must create a new package and a new program to advertise this hotfix to the Advanced Client computers. As part of the Setup program, this hotfix can create the package and advertisement automatically. We recommend that you let the Setup program create the package and the advertisement for you.

To install this hotfix, follow these steps:  Download the hotfix file, and then run the self-extracting executable file to create the Sms2003-rtm-kb884053-x86-enu.exe file. Copy Sms2003-rtm-kb884053-x86-enu.exe to a folder on your SMS primary or secondary site server computer. Click Start, point to All Programs, point to Systems Management Server, and then click SMS Administrator Console. Expand Site Database. Right-click Collections, point to New, and then click Collection. In the Name box, type Advanced Clients for 884053 .</li> On the Membership Rules tab, click the yellow database button to open Query Rule Properties.</li> In the Name box, type Advanced Clients for 884053 .</li> Click Edit Query Statement.</li> On the General tab, click Show Query Language.</li>  Paste or type the following query in the Query statement box: <pre class="fixed_text">select * from  SMS_R_System inner join SMS_G_System_SMS_ADVANCED_CLIENT_STATE on SMS_G_System_SMS_ADVANCED_CLIENT_STATE.ResourceID = SMS_R_System.ResourceId where SMS_R_System.ClientType = 1 and SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Name = &quot;CcmFramework&quot; and (SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Version < &quot;2.50.2726.0153&quot; or SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Version in ( &quot;2.50.2726.4&quot;, &quot;2.50.2726.5&quot;, &quot;2.50.2726.18&quot;, &quot;2.50.2726.1&quot;, &quot;2.50.2726.16&quot; )) To use this query, you must have at least one Advanced Client computer in your inventory to create the database classes. </li> Click OK three times. This query identifies Advanced Client computers that do not have this hotfix installed. Additionally, this query identifies management points that also have the Advanced Client installed.</li> Run Sms2003-rtm-kb884053-x86-enu.exe on the SMS site server computer.</li> After the files are copied, click Yes, I want to create a package and program now, and then click Next.</li> Click Next to accept the default package and default program name.</li> Click Yes to perform a site reset.</li> In the SMS Administrator Console, expand Packages.</li> Right-click the KB884053 - Advanced Client Hotfix package, point to All Tasks, click Distribute Software, and then click Next.</li> Click to select the check box for your distribution points, and then click Next.</li> Click Next to advertise the program.</li> Click Next to select the program for the advertisement.</li> <li>Click Advertise this program to an existing collection, and then click Browse.</li> <li>Click the Advanced Clients for 884053 collection, and then click OK.</li> <li>Click Next two times.</li> <li>Click Advertise the program only to members of the specified collection, and then click Next.</li> <li>Complete the Software Distribution Wizard.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information about the standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: contact find

Keywords: kbqfe kbhotfixserver kbsmsmp kbsmsinstall kbsmsclients kbsms2003bug kbclient kbnetwork kbperformance kbsetup kbfix KB884053

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.