Microsoft KB Archive/329079

= SMS: A User32.dll Initialization Error May Occur When a Screen Saver Starts =

Article ID: 329079

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3
 * Microsoft Systems Management Server 2.0 Service Pack 4
 * Microsoft Systems Management Server 2.0 Service Pack 5

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This article was previously published under Q329079



SYMPTOMS
If your Systems Management Server (SMS) client computer that is running the Remote Tools Client agent (this is the Remote Control component) also has a screen saver configured, you may receive an error message that is similar to the following error message:

- DLL initialization failure.

Initialization of the dynamic link library C:\Windows\System32\User32.dll failed. The process is terminating abnormally.

This problem occurs on Microsoft Windows NT 4.0, Microsoft Windows 2000, and Microsoft Windows XP, but is most likely to occur on Windows NT 4.0-based computers. The problem typically occurs when the screen saver tries to start, and occurs only for users without administrator permissions on the computer.



CAUSE
This problem occurs because Wuser32.exe may not correctly clean up desktop handles.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size       File name           Platform --  01-May-2002  22:25                        65  Compverremctrl.ini  x86 01-May-2002 22:25  2.0.92.9       1,371,494  Remctrl.exe         x86 01-May-2002 22:25  2.0.1493.4204    265,792  Wuser32.exe         x86 The English version of this fix for SMS 2.0 Service Pack 5 (SP5) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size       File name           Platform --  25-Feb-2003  17:20                        67  Compverremctrl.ini  x86 25-Feb-2003 17:20  2.0.92.10      1,351,404  Remctrl.exe         x86 25-Feb-2003 17:20  2.0.1493.5137    265,792  Wuser32.exe         x86 Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

Using the Hotfix Installer
Note This method is only for Intel-based computers.
 * 1) Create a folder in a location that is accessible to your SMS site servers.
 * 2) Copy the update file (Sms2.0-kb329079-sp -x86-enu.exe, where   is the service pack version) and platform folders to the new folder. You must arrange the folder structure so that the update file is located one folder &quot;above&quot; the platform folders.
 * 3) From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
 * 4) Quit the SMS Administrator console if it is running.
 * 5) Run Sms2.0-kb329079-sp -x86-enu.exe, and then follow the instructions in the wizard.

Performing a Manual Installation

 * 1) Create a folder in a location that is accessible to your SMS site servers.
 * 2) Copy the platform folders that contain the hotfix files to the new folder.
 * 3) From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
 * 4) Quit the SMS Administrator console if it is running.
 * 5) Stop all SMS services.
 * 6) Replace the Remctrl.exe file in the  \Inboxes\Clicomp.src\Remctrl\  folder with the version from the hotfix.
 * 7) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\Remctrl folder with the CompverRemctrl.ini file from the hotfix. You must rename the CompverRemctrl.ini file to Compver.ini.
 * 8) Restart the SMS services.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbqfe kbhotfixserver kbsms200presp6fix kbfix kbbug KB329079

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