Microsoft KB Archive/173858

= Microsoft Knowledge Base =

Err Msg: To Complete the Install You Need to Re-boot...
Last reviewed: October 6, 1997

Article ID: Q173858

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you start MSN, The Microsoft Network, you may receive the following error message:

To complete the install you need to re-boot your computer.

CAUSE
This behavior can occur if there is a program running that does not allow the MSN installation to finish.

RESOLUTION
To resolve this behavior, use the following steps:

  Click Start, click Shut Down, click Restart The Computer, and then click Yes. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu. NOTE: If the Windows 95 graphical user interface (GUI) loads, edit the Autoexec.bat file and remove or disable the "win" line. Start Windows 95 with a minimal set of Windows drivers by typing the following line: win /d:m NOTE: If networking components are required to start Windows 95, type the following line instead of the line above: win /d:n  Rename the Mcm.dll and Confapi.dll files. To rename these files, follow these steps:

a. Click Start, point to Find, and then click Files Or Folders.

b. In the Named box, type "mcm.dll" (without quotation marks), and then

click Find Now. c. In the list of found files, right-click the Mcm.dll file, and then

click Rename. d. Type "mcm.old" (without quotation marks), and then press ENTER.

e. Repeat steps A-D to rename the Confapi.dll file to Confapi.old.

f. Close the Find dialog box.


 * 1) Reinstall MSN, and then test to determine if the behavior is resolved. If the behavior is resolved, skip the remaining steps. If the behavior is not resolved, continue to the next step.
 * 2) Copy the correct MSN files to the appropriate folders. To do so, follow these steps:

a. Click Start, point to Programs, and then click Windows Explorer.

b. Click the C:\Program Files\The Microsoft Network\Temp\Mosbin folder,

and then click Select All on the Edit menu. c. On the Edit menu, click Copy.

d. Click the C:\Program Files\The Microsoft Network folder, and then click

Paste on the Edit menu. If you are prompted to overwrite any existing files, click Yes. e. Repeat steps B-D to copy the files in the C:\Program Files\The

Microsoft Network\Temp\Winhelp folder to the C:\Windows\Help folder. f. Repeat steps B-D to copy the files in the C:\Program Files\The

Microsoft Network\Temp\Winsys folder to the C:\Windows\System folder. g. Close Windows Explorer.