Microsoft KB Archive/926432

= You cannot receive online support for the Wireless Notebook Presenter Mouse 8000 =

Article ID: 926432

Article Last Modified on 2/7/2007

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APPLIES TO


 * Microsoft Wireless Notebook Presenter Mouse 8000

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SYMPTOMS
When you visit the following Microsoft Web site to try to create a support case for a Microsoft Wireless Notebook Presenter Mouse 8000, you receive a notice that states that the product is an original equipment manufacturer (OEM) device:

http://support.microsoft.com/gp/assistsupport

Additionally, the notice states that you should contact your OEM for support. You receive this notice after you enter the product identification (PID) number.



CAUSE
This problem occurs because some of the first pointing devices that were made for the retail market had the incorrect OEM PID label. You cannot receive online support from Microsoft for these pointing devices.



WORKAROUND
If you have a problem with a Wireless Notebook Presenter Mouse 8000, telephone Microsoft for technical support:
 * In the United States, telephone (866) 833-7088.
 * In Canada, telephone (800) 876-8533.

Additional query words: mice pointer

Keywords: kbtshoot kbexpertisebeginner kbprb KB926432

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