Microsoft KB Archive/176475

= OL97: Editing Contact Phone Number Causes IPF in Mso97.dll =

Article ID: 176475

Article Last Modified on 10/27/2000

-

APPLIES TO


 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition

-



This article was previously published under Q176475



SYMPTOMS
When you modify a phone number field in a Contact or you save a Contact in Microsoft Outlook 97 version 8.02 or 8.03 on a Compaq Presario computer, an Invalid Page Fault in Mso97.dll may occur.



CAUSE
There is a problem in the Telephone Application Programming Interface provider (TAPI) that is pre-installed on the computer.



RESOLUTION
To remove the telephony service, follow these steps.
 * 1) Quit Outlook if it is currently open.
 * 2) Click the Start button, point to Settings, and then click Control Panel.
 * 3) Double-click Telephony.
 * 4) On the Telephony tab, click to select "Compaq Telephony Service Provider," click Remove, and then click OK.
 * 5) Close Control Panel, then restart your computer.



MORE INFORMATION
Presario computers are manufactured by Compaq Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kbbug kbpending KB176475

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.