Microsoft KB Archive/283043

= Windows Me Hangs on Shutdown with Alcatel USB ADSL Modem =

Article ID: 283043

Article Last Modified on 1/29/2007

-

APPLIES TO


 * Microsoft Windows Millennium Edition

-



This article was previously published under Q283043



SYMPTOMS
When you shut down your computer that is running Windows Millennium Edition (Me), your computer may stop responding (hang). When you start your computer, you may receive the following error message:

An exception 0E has occurred at 0028:F000F841 in VxD ---

This was called from 0028:C001D188 in VxD ndis (01) +0005AA0



CAUSE
This behavior can occur if you are using an Alcatel Speed Touch USB ADSL modem in your computer, and you are using drivers that are designed for use with Microsoft Windows 98 or Microsoft Windows 98 Second Edition.



RESOLUTION
To resolve this issue, obtain and install the Windows Me driver for the Speed Touch modem that is available from the following Alcatel Web site:

http://www.speedtouchdsl.com/support.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kberrmsg kbprb KB283043

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.