Microsoft KB Archive/316795

= Volume Settings May Not Persist After Restart =

Article ID: 316795

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q316795



SYMPTOMS
If you adjust volume settings and then restart your computer, some of the volume settings for the various mixer controls may revert to the default settings. This may occur after you restart the computer several times.



CAUSE
This problem is caused by a sound device that is returning inaccurate data during initialization, because it was not yet ready when it was queried for that data. When this occurs, Windows sets some of the mixer channels to their default volume settings.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date          Time    Version       Size      File name 12-Feb-2002  16:14   4.90.0.3003   100,624   Wdmaud.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows Millennium Edition (Me) hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Additional query words: hwsndno hwsndts

Keywords: kbhotfixserver kbqfe kbenv kbfix kbprb kbqfe kbsound kbui KB316795

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