Microsoft KB Archive/314272

= OLMAC: Mac OS Stops Responding When You Open Messages =

Article ID: 314272

Article Last Modified on 10/13/2005

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APPLIES TO


 * Microsoft Outlook 2001 for Mac

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This article was previously published under Q314272



SYMPTOMS
When you open messages in Outlook 2001 for Mac, the Apple Macintosh Operating System (Mac OS) may stop responding (hang).

You cannot use a &quot;Force Quit&quot; by using the Command key+OPTION+ESC to resolve this problem. The only way out of this problem is to restart your computer.



CAUSE
This problem can occur if Outlook 2001 for Mac is running on Mac OS version 9.0.4 when you open a message that has the Voting buttons enabled.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date              Time        Size     File name --  13 January 2002   08:00:15   828416    Qfe5238.sit.bin There is not any service packs scheduled for this product.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: stop crash bomb stuck lock

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kbhotfixserver KB314272

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