Microsoft KB Archive/240771

= OL2000: (CW) Error Messages When Accessing a Schedule+ Resource Account =

Article ID: 240771

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q240771



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When scheduling a meeting with a Microsoft Schedule+ Resource account, you may receive one of the following messages.

If you attempt to open the Resource account to directly book the meeting:

Unable to open the schedule file for a Schedule+ user. The program for the attachment may not have been installed properly or may have been moved or deleted. Reinstall the program in which the attachment was created.

-or-

Unable to directly book this meeting with a resource because an attempt to log on to Schedule+ failed. Would you like to send a meeting request instead?

If you attempt to invite the Resource account through an e-mail meeting request:

You marked "" as a resource. You cannot schedule a meeting with "" because you do not have the appropriate permissions for that account. Either enter the name as required or optional attendee or talk to your administrator about giving you permissions to the schedule "".



CAUSE
The Schedule+ support files are not installed. This can occur even if you upgrade an Outlook 98 installation that had the Schedule+ support files installed.



RESOLUTION
Use one of the following techniques to install the Schedule+ support files:
 * Run Microsoft Office 2000 or Outlook 2000 Setup, with the ADDLOCAL command-line switch for Schedule+.
 * Run Office 2000 or Outlook 2000 Setup and select Run all from My Computer for Outlook.



To Run Setup with the ADDLOCAL Command-line Switch
This adds only the Schedule+ support files to an existing installation.  Click Start, and click Run.  In the Open window, type:

:\\Setup.exe ADDLOCAL="OutlookSchedulePlus" (This is case sensitive, and must be typed with the quotation marks.  Click OK.</ol>

To Run Setup and Select "Run all from My Computer" for Outlook
This adds the Schedule+ support files to an existing installation, plus the following other features:


 * Mail.oft Template
 * Non-English Editing Support
 * Outlook Messaging
 * Publish Calendar to Web
 * Symantec Fax Starter Edition (can be removed in step 6)

To add the Schedule+ support files:
 * 1) Quit Outlook.
 * 2) Click Start, point to Settings, and click Control Panel.
 * 3) Click Add/Remove Programs.
 * 4) Click to select Microsoft Office 2000, and click Add/Remove.
 * 5) In the Maintenance Mode dialog box, click Add or Remove Features.
 * 6) Click the icon to the left of Microsoft Outlook for Windows, and then click to select Run all from My Computer.
 * 7) Click the plus sign (+) to the left of Microsoft Outlook for Windows, and then select the installation option for each Outlook feature that you do not want to run from your computer.
 * 8) Click Update Now.

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