Microsoft KB Archive/226850

= SMS: Software Metering Server Installation Is Unsuccessful and Generates Error 997 =

Article ID: 226850

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q226850



SYMPTOMS
After enabling a site system as a software metering server under the following hierarchy   Systems Management Server Site Database (site code - site name) Site Hierarchy site code - site name Site Settings Site Systems the Software Metering Server installation stops responding and generates the following status messages:

Message ID: 9399

Component:SMS_LICENSE_SERVER_MANAGER

Description:

The software metering server manager failed to install the service

"INSTALL_ODBC" on "SERVER1".

Message ID: 9405

Component:SMS_LICENSE_SERVER_MANAGER

Description:

The software metering server manager could not start the ODBC installation

service on "SERVER1".

Further investigation of the licsvcfg.log reveals the following:   Attempting to install the service INSTALL_ODBC. (Binary=c:\swmtr\odbc\i386\InOdbcSv.Exe,   DisplayName=(null),Account=SWMAccount) Starting the service INSTALL_ODBC on SHINER-BOCK Error while starting the service INSTALL_ODBC. NT Service Exception: 997 The service INSTALL_ODBC could not be started. System message: OverlappedI/O operation is in progress.



CAUSE
This behavior occurs because of an incorrect password set on the Service account when you create the Software Metering server.



WORKAROUND
To work around this issue, ensure that the correct Service account password is used.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prodsms

Keywords: kbbug kbsmsmeter KB226850

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