Microsoft KB Archive/245185

= Stop 0xA Message Occurs Using pcANYWHERE 8.0 with Windows NT 4.0 =

Article ID: 245185

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q245185



SYMPTOMS
When you use a computer running the Symantec pcANYWHERE 8.0 program and either Microsoft Windows NT Server 4.0 or Windows NT Workstation 4.0, you may receive a Stop 0xA error message and the computer may stop responding (hang).



CAUSE
This behavior can occur when pcANYWHERE 8.0 and the Windows NT kernel both make a request to lock nonexistent memory.



RESOLUTION
To resolve this issue, install pcANYWHERE version 8.01 or later. To obtain the latest version of pcANYWHERE, visit the Symantec Web site at:

http://www.symantec.com/pcanywhere/

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 0x0000000A IRQL_NOT_LESS_OR_EQUAL

Keywords: kbprb KB245185

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