Microsoft KB Archive/885293

= Your computer may indicate that your wireless network connection is unavailable after you resume your computer from hibernation in Windows XP =

Article ID: 885293

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
After you resume your Microsoft Windows XP-based computer from hibernation, your computer may indicate that your wireless network connection is unavailable. This problem does not occur every time that you resume your computer from hibernation.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name --  06-Nov-2004  00:02  5.1.2600.2550  12,928  Ndisuio.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



WORKAROUND
To work around this problem, use one of the following methods:  Restart your computer. Put your computer in hibernation, and then resume your computer from hibernation. Restart the Wireless Zero Configuration service. To do this, follow these steps:  Right-click My Computer, and then click Manage. Double-click Services and Applications, and then click Services.</li> In the right pane, click Wireless Zero Configuration.</li> On the Action menu, click Stop, and then click Start.</li></ol> </li></ul>

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MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: S4 Toshiba WZCSVC

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kbqfe kbhotfixserver KB885293

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