Microsoft KB Archive/142378

= Microsoft Knowledge Base =

Access Number Problem If Cancel Selected During Signup
Last reviewed: August 11, 1997

Article ID: Q142378

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS
After you sign up for MSN, The Microsoft Network, you may receive an error message stating that the phone numbers are not valid when you try to connect.

CAUSE
If only one access number is available in your area and you click Cancel during sign-up, the backup access number box remains blank. If the backup number is blank, you receive an error message stating that the phone numbers are not valid when you try to connect.

RESOLUTION
Select a backup access number. To do so, follow these steps:


 * 1) Right-click the MSN icon on the desktop, and then click Connection Settings.
 * 2) Click Access Numbers.
 * 3) Click the Change button next to the Backup box, and then click an appropriate backup access number for your area.
 * 4) Click OK until you return to Windows.