Microsoft KB Archive/237775

= Multiple Phone Numbers May Be Displayed When Starting a Connection in Dial-Up Networking =

Article ID: 237775

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 3.02
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q237775



SYMPTOMS
When you start a connection in Dial-Up Networking, more than one phone number may be displayed in the Phone Number box (for example, the number that is displayed is 555-0100555-0199 when it should be 555-0189).



CAUSE
This behavior occurs because the software of some Internet service providers (ISPs) adds phone numbers to the Long Distance and Local Access boxes (in the To Access an Outside Line section of the dialing properties of the connection).



RESOLUTION
To resolve this issue:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Modems.
 * 2) Click Dialing Properties.
 * 3) In the When dialing from here area, right-click the For local calls, dial box, click Select All, and then click Cut.

NOTE: If you want to save the file for future reference, open Notepad (or a similar program). On the Edit menu, click Paste, and then save the file.
 * 1) In the When dialing from here area, right-click the For Long Distance calls, dial box, click Select All, and then click Cut.

NOTE: If you want to save the file for future reference, open Notepad (or a similar program). On the Edit menu, click Paste, and then save the file.
 * 1) Type 9 (or another appropriate number if the modem does not connect through a residential phone line), click Apply, and then click OK.
 * 2) Quit the Modems tool, and then connect normally to your ISP.



MORE INFORMATION
The software of some ISPs is configured to add phone numbers in the dialing properties to make dialing the ISP easier.

Additional query words: modem multiple number duplicate dun dial-up network

Keywords: kbenv kbprb KB237775

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