Microsoft KB Archive/121130

= PC Win: MMFClean GP Fault in Large POL w/ Gateway Addresses =

Article ID: 121130

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q121130



3.20 WINDOWS kbtool kbbug3.20 kbfile



SYMPTOMS
The MMFCLEAN utility may cause a general protection fault (GP fault) in the Microsoft Windows operating system when you access a postoffice, if a large number of gateway addresses have been added to the postoffice address list.



CAUSE
Postoffice address lists that include a large number of gateway addresses may create a problem for MMFCLEAN during the initialization process.



RESOLUTION
To work around this problem, perform the following steps:


 * 1) Create two subdirectories, GLB and NME, on a local hard disk drive.
 * 2) Place the three access files (ACCESS.GLB, ACCESS2.GLB, and ACCESS3.GLB) from the postoffice into the local GLB subdirectory, and place a zero- byte ADMIN.NME file in the local NME subdirectory.
 * 3) Run ACCTONME.EXE from the root of the local hard disk drive. A new ADMIN.NME file will be created.
 * 4) Ensure that no one is accessing the postoffice with the Mail Administrator, Import, or Moveuser program.
 * 5) Make a backup copy of the ADMINSHD.NME file.
 * 6) Copy the newly created ADMIN.NME file to the ADMINSHD.NME file located on the active postoffice.
 * 7) Run MMFCLEAN and then restore the ADMINSHD.NME file from backup.



STATUS
Microsoft has confirmed this to be a problem in version 3.2 of MMFCLEAN. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
For more information about the ACCTONME.EXE utility and how to obtain it, please see the following article in the Microsoft Knowledge Base:

  ARTICLE-ID: Q99419 TITLE    : PC DB: Database Maintenance Utilities (Complete)

MMFCLEAN is available as MMFUTIL.EXE. You can find MMFUTIL.EXE, a self- extracting file, on the following services:


 * Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile MMFUTIL.EXE, and click GO! Open the article, and click the button to download the file.
 * Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get MMFUTIL.EXE
 * The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type "mssupport" (without the quotation marks). Double-click the MS Software Library icon. Find the appropriate product area. Locate and Download MMFUTIL.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

  ARTICLE-ID: Q119591   TITLE     : How to Obtain Microsoft Support Files from Online

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Keywords: KB121130

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