Microsoft KB Archive/842646

= You receive a &quot;Shared library&quot; error message when you start Office for Mac programs =

Article ID: 842646

Article Last Modified on 2/16/2006

-

APPLIES TO


 * Microsoft Office 2004 for Mac Standard Edition
 * Microsoft Office 2001 for Mac
 * Microsoft Office X for Mac Standard Edition

-



SYMPTOMS
When you try to start a Microsoft Office for Mac program, the program does not start, and you may receive the following error message:

Shared library error (Carbonlib) May also occur with Internet Explorer 5.2 for Mac



CAUSE
This problem may occur if the CarbonLib file in Mac OS X is damaged or is corrupted.



RESOLUTION
The damaged file belongs to the Mac Operating System. To resolve this problem, follow these steps:  Repair disk permissions. Use the Disk Utility to repair and then verify disk permissions. Restart the system, and then check to see whether all programs start. Perform an &quot;Archive and Installation&quot; of Mac OS X. Click the following link to find the details of this procedure:

http://docs.info.apple.com/article.html?artnum=107120



Note Apple Technical Support has requested that you take these steps before you telephone for support. Apple Technical Support can be contacted at 1-800-767-2775.



MORE INFORMATION
For more information about how to use Disk Utility and fsck to resolve startup issues or perform disk maintenance, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=106214

For more information about the Archive and Install feature, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=107120

For more information about how to troubleshoot a software issue, visit the following Apple Website:

http://docs.info.apple.com/article.html?artnum=25398

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: kbMacOffice2004yes

Keywords: kberrmsg kbprb KB842646

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.