Microsoft KB Archive/840397

= Error message when you click Options on the Tools menu or when you start an audio recording in OneNote 2007 or in OneNote 2003 =

Article ID: 840397

Article Last Modified on 11/10/2006

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APPLIES TO


 * Microsoft Office OneNote 2007
 * Microsoft Office OneNote 2003

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SYMPTOMS
You may experience one of the following symptoms in Microsoft Office OneNote 2007 or in Microsoft Office OneNote 2003:   When you click Options on the Tools menu, OneNote may quit unexpectedly. When this happens, you receive the following error message:

Microsoft Office OneNote has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the details of the error message, you receive an error signature that is similar to the following: AppName     AppVer       ModName      ModVer   Offset

Onenote.exe 11.0.4920.5  Lameacm.acm  0.0.9.0  0000116e  When you start an audio recording, you may receive the following error message:

An audio encoder file that is not included with Microsoft Office OneNote caused a significant error to occur. To record or play back audio notes, remove the file from your computer. For information about which file to remove and how to remove it, visit the OneNote 2003 Support Center.





CAUSE
This problem may be caused by a third-party ripping and encoding program that includes the LAME encoding engine.



RESOLUTION
To resolve this problem, use one of the following methods:
 * Contact your third-party ripping and encoding program vendor for an update to the program.
 * Move, rename, or delete the Lameacm.acm file from the Windows/System32 folder.



MORE INFORMATION
For more information about the LAME encoding engine, visit the following LAME Web site:

http://lame.sourceforge.net

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OneNote2007 OneNote2003 ON2003 mp3 encoder

Keywords: kberrmsg kbprb KB840397

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