Microsoft KB Archive/329305

= Image in signature is not displayed correctly in Outlook 2002 messages =

Article ID: 329305

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q329305



SYMPTOMS
When an Outlook 2002 user who has a default signature that includes an image file in .jpeg, .gif, or .bmp format replies to or forwards an e-mail message, the message recipient sees a placeholder image instead of the signature image. This problem is seen only in Outlook 2002 when the Message Format setting is set to HTML. If the user manually inserts the image into the e-mail message, the image is displayed correctly.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date       Time  Size       File name 05-Oct-2002 01:45 2,263,528 Outlook.msp 05-Oct-2002 02:26 4,150,272 Outlook_admin.msp After the hotfix is installed, the following files have the following attributes or later:

Date        Time   Version      Size       File name 19-Sep-2002 21:23  10.0.4517.0  105,032    Envelope.dll 16-Aug-2002 21:05  10.0.4413.0  346,696    Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0  137,800    Impmail.dll 13-Sep-2002 03:52  10.0.4510.0  539,208    Outlcm.dll 04-Oct-2002 20:52  10.0.4601.0  6,314,568  Outllib.dll 13-Sep-2002 03:52  10.0.4510.0  92,744     Outlmime.dll 13-Sep-2002 03:52  10.0.4510.0  47,688     Outlook.exe 09-Aug-2002 03:22  10.0.4406.0  121,416    Outlph.dll Important Under certain circumstances, Microsoft Windows Installer 2.0 is required before you apply the Microsoft Office XP Service Pack 2 (SP2) client-side hotfix. Use the following information to determine if you have to install Windows Installer 2.0:  If you have deployed Office XP, visit the following Microsoft Web sites for more information:  For information about using an administrative installation point, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/one/depb01.htm

 For information about assigning or publishing Office with IntelliMirror, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/one/depb09.htm



You may have a problem applying a hotfix that is released after Office XP SP2 if all the following conditions are true:  The organization is using Windows Installer 1.1. The organization installed Office XP SP1 by using a client patch. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm

</li> The organization installed Office XP SP2 by using a client patch. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm

</li></ul> </li> If you installed Office XP by using a CD image, you may have a problem applying a hotfix that is released after Office XP SP2 if all the following conditions are true:  The organization is using Windows Installer 1.1</li> The organization installed Office XP SP1 by using a client patch.</li> The organization installed Office XP SP2 by using a client patch.</li></ul> </li></ul>

Note If you have updated your administrative installation point of Office XP with the administrative version of Office XP SP1 or Office XP SP2, you will not experience this problem. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/adminup.htm

To install Windows Installer 2.0 on all computers that must have the hotfix, visit the Microsoft Download Center:  For Microsoft Windows 95, Windows 98, and Windows Millennium Edition, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en

</li> For Microsoft Windows NT and Windows 2000, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F

</li></ul>

Note If you are running Windows XP or Windows 2000 SP3, you will not experience this problem.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Additional query words: XCLN OL20 OL2K OL2002 red x placeholder autosig signature blank image HTML kb2HR1

Keywords: kbhotfixserver kbqfe kbdisplay kbofficexppresp3fix kbbug kbfix KB329305

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