Microsoft KB Archive/173951

= OFF97: Error Adding/Removing Files After Patching Office 97 =

Article ID: 173951

Article Last Modified on 11/24/2000

-

APPLIES TO


 * Microsoft Office 97 Service Pack 1

-



This article was previously published under Q173951



SYMPTOMS
When you run the Microsoft Office 97 Setup program in maintenance mode, click Add/Remove to add or remove components, and then select one or more components to add or remove, you may receive the following error message:

Setup Message

Setup could not open the file: ''.

If you click Retry, you receive the same error message again. If you click Ignore, you receive the same error message, but a different file name appears in the message. If you click Abort, you receive the following error message:

Setup is not yet complete.

If you quit now, the product will not be installed properly. Quit Setup?

If you quit Microsoft Office 97 Setup and start the Setup program again, it does not run in maintenance mode. Instead, the program runs as if you are installing Microsoft Office 97 for the first time.



CAUSE
This problem may occur when the following conditions are true:
 * You install Microsoft Office 97 from floppy disks or from folders that contain the images of floppy disks.

-and-


 * You download and install the Microsoft Office 97 SR-1 Patch.

-and-


 * You run the Microsoft Office 97 Setup program and attempt to add or remove components by clicking Add/Remove.

The problem occurs because the Microsoft Office 97 Setup program fails to determine the original location of files used by Microsoft Office 97.

NOTE: This problem does not occur if you uninstall Microsoft Office 97 by running Setup and clicking Remove All.



WORKAROUND
To work around this problem, use either of the following methods.

Method 1: This Problem Has Occurred
To work around this problem, run the Microsoft Office 97 Setup program from floppy disks, from a Microsoft Office 97 CD, or from a network server that contains an administrative installation of Microsoft Office 97. After Setup is finished, it may be necessary to reinstall the Microsoft Office 97 SR-1 Patch.

Method 2: This Problem Has Not Yet Occurred
To add or remove components after you install Microsoft Office 97 from floppy disks and run the SR-1 Patch, enable a feature by editing the Acme.lst file used by Microsoft Office 97 Setup. To do this, follow these steps:   Use Windows Explorer to open the following folder on your hard disk:

     Program Files\Microsoft Office\Office\Setup  Right-click the Acme.lst file. On the shortcut menu, click Open With. In the list of programs, click NOTEPAD. Clear the "Always use this program" check box, and then click OK.  Scroll down through the Acme.lst file until you see a line that is similar to the following:

      C:\PROGRA~1\MICROS~2\OFFICE\SETUP\OFF97PRO.INF=Off97Pro.inf

NOTE: This line appears twice. You must perform steps 4 and 5 for each line.   Insert a semicolon at the beginning of the line so that the line is similar to the following:

     ;C:\PROGRA~1\MICROS~2\OFFICE\SETUP\OFF97PRO.INF=Off97Pro.inf </li>  Add the following new line:

<pre class="fixed_text">     Off97Pro.inf=Off97Pro.inf </li> On the File menu, click Save. Then, click Close on the File menu.</li></ol>

After you perform these steps, you do not receive any error messages when you run the Setup program and add or remove components.

NOTE: After you perform these steps, Microsoft Office 97 is not completely removed from your computer when you run Setup and click Remove All.

To completely remove Microsoft Office 97 from your computer, perform the following steps: <ol>  Use Windows Explorer to open the following folder on your hard disk:

<pre class="fixed_text">     C:\Program Files\Microsoft Office\Office\Setup </li> Right-click the Acme.lst file. On the shortcut menu, click Open With. In the list of programs, click NOTEPAD. Clear the "Always use this program" check box, and then click OK.</li>  Scroll down through the Acme.lst file until you see a line that is similar to the following:

<pre class="fixed_text">     ;C:\PROGRA~1\MICROS~2\OFFICE\SETUP\OFF97PRO.INF=Off97Pro.inf

NOTE: This line appears twice. You must perform steps 4 and 5 for each line. </li>  Remove the semicolon from the beginning of the line so that the line is similar to the following:

<pre class="fixed_text">     C:\PROGRA~1\MICROS~2\OFFICE\SETUP\OFF97PRO.INF=Off97Pro.inf </li>  Delete the following line:

<pre class="fixed_text">     Off97Pro.inf=Off97Pro.inf </li> On the File menu, click Save. Then, click Close on the File menu.</li></ol>

You can run Setup and click Remove All to remove all of Microsoft Office 97 from your computer.

<div class="status_section">

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: OFF97 sr1

Keywords: kbbug kbsetup KB173951

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.