Microsoft KB Archive/121545

= Compaq Prosignia Hangs on GUI Portion of Setup =

Article ID: 121545

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Server 3.5

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This article was previously published under Q121545



3.50

WINDOWS

kbhw kb3rdparty



SYMPTOMS
When you install Windows NT version 3.5 on a COMPAQ Prosignia DX/2 66, the system stops responding (hangs) at the graphical user interface portion of Setup. A dialog box requesting the product number is displayed as well as a mouse pointer, which is not functional.



CAUSE
This problem occurs if the mouse support is disabled in the system BIOS.



WORKAROUND
To work around this problem:


 * 1) Run the system's OEM EISA Setup utility supplied with the computer.
 * 2) Go to the Auxiliary Devices section.
 * 3) Select Pointing Devices.
 * 4) Ensure that Interrupts are enabled (interrupt 12).

The Compaq product discussed here is manufactured by Compaq Computer Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt

Keywords: KB121545

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