Microsoft KB Archive/223857

= SBCM: Sending HTML Message to Contact Appears to Hang Outlook =

Article ID: 223857

Article Last Modified on 5/20/2003

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APPLIES TO


 * Microsoft Small Business Customer Manager, when used with:
 * Microsoft Office 2000 Small Business Tools
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q223857



SYMPTOMS
If you have Activity Tracking turned on, and attempt to send an HTML message to a Small Business Customer Manager (SBCM) Contact, using Word as your e-mail editor, the cursor changes to an hourglass and Outlook stops responding.



CAUSE
The SBCM Activity Tracker login dialog box is waiting for input and is hidden behind the Word as e-mail editor message window.



WORKAROUND
If you are using Microsoft Windows 95/98, you can press the ALT+TAB keys and switch to the login prompt to complete the operation.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix kbsbt KB223857

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