Microsoft KB Archive/303609

= Visio2002: &quot;Visio Has Encountered a Problem&quot; Error Message When You Map Shapes for Different Devices in Your Network Diagram =

Article ID: 303609

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Visio 2002 Professional Edition
 * Microsoft Visio Network Center
 * Microsoft Visio Enterprise Network Tools

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This article was previously published under Q303609





SYMPTOMS
In Microsoft Visio, when you attempt to map shapes for several different devices in your network diagram, you may receive the following error message:

'''Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.'''

The information you were working on might be lost. Microsoft Visio can try to recover it for you.

Please tell Microsoft about this problem

We have created an error report that you can send to help us improve Microsoft Visio. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the following:

AppName: visio.exe AppVer: 10.0.525.4 ModName: mfc42.dll

ModVer: 6.0.8665.0 Offset: 000019c6



CAUSE
This behavior occurs if the version of the Data Access Objects 3.60 (DAO) file installed on your computer, dao360.dll, is earlier than 3.60.3714.5.



RESOLUTION
This problem has been fixed in the latest edition of the Jet Service Pack. Install the service pack to update the dao360.dll file on your computer to version 3.60.3714.5 or later.

For additional information about how to obtain the latest version of the Jet 4.0 database engine, click the following article number to view the article in the Microsoft Knowledge Base:

239114 How To: Obtain the Latest Service Pack for the Microsoft Jet 4.0 Database Engine



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Use the Map Shapes command when you want to change the shapes that represent device or network objects on your network diagram. The AutoDiscovery and Layout solution provides a default set of network device shapes, and you can customize them to use the specific shapes that you want. You can change the shape for an entire group of devices, or you can assign a shape to a single device.

For more information about mapping network shapes in your Visio network diagrams, type map device shapes in the Ask a question box or the Answer Wizard, and then press ENTER to view the topics.

Additional query words: prb netc provent vent

Keywords: kbbug kberrmsg kbpending KB303609

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