Microsoft KB Archive/936161

= The MOM service may crash in discovery in MOM 2005 =

Article ID: 936161

Article Last Modified on 8/27/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
In Microsoft Operations Manager (MOM) 2005, the MOM service (Momservice.exe) may crash in discovery. Therefore, the functionality that this service provides is lost.

When this problem occurs, the following event is logged in the System log: Source: Service Control Manager

Date:

Event ID: 7031

Level: Error

User: N/A

Computer:

Description:

The MOM service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000



CAUSE
This problem occurs because the MOM service incorrectly restarts when a discovery object returns a null value.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have MOM 2005 Service Pack 1 installed. Additionally, the computer must host a MOM 2005 management server.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kberrmsg kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB936161

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