Microsoft KB Archive/125450

= Error Running RASPHONE.EXE and RASADMIN.EXE in Windows NT =

Article ID: 125450

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Workstation 3.1
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Advanced Server 3.1

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This article was previously published under Q125450



SYMPTOMS
When you run RASPHONE.EXE (Remote Access Phone Book) and start the Remote Access Service in RASADMIN.EXE (Remote Access Administrator's utility), the following error messages may appear (in the respective versions of Windows NT):

Windows NT version 3.1
RASPHONE.EXE:

The dynamic link library RASAPI32.DLL could not be found in the specified path 

RASADMIN.EXE:

Error starting Remote Access Server Service on Check the Event log on for details.

Error 2185: The Service name is invalid.

Windows NT version 3.5
RASPHONE.EXE:

An application error log is being generated

RASPHONE.EXE

Exception: access violation (0xc0000005), Address: 0x00000000

The error message for RASADMIN.EXE is the same as for Windows NT version 3.1.



CAUSE
This problem occurs if Remote Access Service (RAS) is not installed. When you install Windows NT, RASPHONE.EXE and RASADMIN.EXE are installed and placed in the %systemroot%\SYSTEM32 subdirectory. The program items are not present, but you can run these programs from File Manager.



RESOLUTION
To correct this problem, install the Remote Access Service. To install this service, do the following:


 * 1) In the Control Panel window, choose the Network icon.
 * 2) In the Network Settings dialog box, choose the Add Software button.
 * 3) In the Add Network Software dialog box, select Remote Access Service, and then choose the Continue button.
 * 4) Specify the location of the source files.
 * 5) After the Remote Access Service is installed, restart Windows NT.

Additional query words: RASPHONE EXE RASADMIN RASAPI32 DLL

Keywords: KB125450

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