Microsoft KB Archive/939421

= Best practices and known issues when you install Windows Server 2003 Service Pack 2 on a Windows Small Business Server 2003-based computer =

Article ID: 939421

Article Last Modified on 12/3/2007

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APPLIES TO

 Microsoft Windows Server 2003 Service Pack 2, when used with:  Microsoft Windows Small Business Server 2003 Standard Edition

 Microsoft Windows Small Business Server 2003 Premium Edition

 Microsoft Windows Small Business Server 2003 R2 Premium Edition

 Microsoft Windows Small Business Server 2003 R2 Standard Edition</li></ul> </li></ul>

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<div class="summary_section">

INTRODUCTION
This article contains links to documents that discuss the installation of Microsoft Windows Server 2003 Service Pack 2 (SP2) on a computer that is running Microsoft Windows Small Business Server 2003. You can use this document as a list of best practices and of known issues to help you successfully install Windows Server 2003 SP2.

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To obtain Windows Server 2003 SP2
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

914962 List of updates in Windows Server 2003 Service Pack 2

Best practices
The following list describes some best practices to use when you install Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003:  Perform a full backup of the computer before you install Windows Server 2003 SP2.</li> Review the &quot;Release Notes for Microsoft Windows Server 2003 Service Pack 2&quot; document. To review these release notes, visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=62452

</li> Install Microsoft Exchange Server 2003 Service Pack 2 (SP2) on the computer that is running Windows Small Business Server 2003. For more information about how to obtain Exchange Server 2003 SP2, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=535bef85-3096-45f8-aa43-60f1f58b3c40

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

</li> Install Windows Small Business Server 2003 Service Pack 1 (SP1). For more information about how to obtain Windows Small Business Server 2003 SP1, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=b6f8a4c0-b707-4161-adeb-44f1b756119f

Note Windows Server 2003 SP2 is independent of Windows Small Business Server 2003 SP1 and of Windows Server 2003 SP1. Even if Windows Server 2003 SP2 has been applied to the server, Windows Small Business Server 2003 SP1 can still be installed on the server, and you do not have to uninstall Windows Server 2003 SP2. However, the Windows Small Business Server 2003 SP1 prerequisites must be installed on the computer that is running Windows Small Business Server before you apply Windows Small Business Server 2003 SP1. For more information about the Windows Small Business Server 2003 SP1 prerequisites, visit the following Microsoft Web site:

http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0b3fc3/ToDownLoadFilesandReadInstructions.htm

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Known issues
The following sections describe known issues that you may experience when you install Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003.

Installation issues
 The Windows Server 2003 SP2 installation may be unsuccessful if many updates are installed. For more information about this problem, see the following Web log (blog):

http://blogs.technet.com/sbs/archive/2007/06/22/sp2-may-fail-to-install-if-a-large-number-of-updates-are-installed.aspx

</li> 

925931 You may be unable to apply more updates at a certain point on a Windows Server 2003-based computer

</li> For more information, click the following article number to view the article in the Microsoft Knowledge Base:

940276 You may be unable to apply more updates at a certain point on a Windows Small Business Server 2003-based computer

</li></ul>

Networking issues
 

936594 You may experience network-related problems after you install Windows Server 2003 SP2 or the Scalable Networking Pack on a Windows Small Business Server 2003-based computer that has an advanced network adapter

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User environment issues
 

937231 &quot;Help and Support&quot; feature is missing after you install Microsoft Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003

</li> Some print queues have a status of &quot;Offline&quot; after you install Windows Server 2003 SP2. This problem occurs if the following conditions are true:  The print queue uses the Standard TCP/IP Port port type.</li> <li>In the properties dialog box of the port, the SNMP Status Enabled check box is selected.</li> <li>The printer does not support SNMP.</li></ul>

In this situation, the particular print queue tries to communicate by using SNMP. This behavior occurs even if the printer does not support SNMP. Therefore, Windows determines that the print queue is offline.

To resolve this problem, follow these steps: <ol> <li>Click Start, and then click Printers and Faxes.</li> <li>Right-click the affected print queue, and then click Properties.</li> <li>Click the Ports tab, click Standard TCP/IP Port in the list of ports, and then click Configure Port.</li> <li>Click to clear the SNMP Status Enabled check box, click OK, and then click Close.</li></ol> </li></ul>

Upgrade issues
<ul> <li>

932600 In some scenarios, you must remove Windows Server 2003 SP2 before you upgrade to the full retail version of Windows Small Business Server 2003 or before you migrate to Windows Server 2003

</li> <li>

897342 Known issues that may occur if you install Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 on Windows Small Business Server 2003

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