Microsoft KB Archive/126764

= Works: GP Fault When You Print or Preview with Toshiba P351 =

Article ID: 126764

Article Last Modified on 8/24/2006

-

APPLIES TO


 * Microsoft Works 3.0 Standard Edition
 * Microsoft Works 3.0a
 * Microsoft Works 3.0b
 * Microsoft Works 4.5 Standard Edition
 * Microsoft Works 4.5a
 * Microsoft Works 4.0 Standard Edition
 * Microsoft Works 4.0a

-



This article was previously published under Q126764



SYMPTOMS
When you attempt to print or print preview using the Windows 3.x Toshiba P351 printer driver (version 3.0) in Works or Windows Write, you receive the following error message:

Works:

MSWorks caused a General Protection Fault in Module TOSHIBA.DRV

Write:

Write caused a General Protection Fault in Module COMMDLG.DLL

NOTE: This problem also occurs if you use the Windows 3.0 driver under Windows 95.



RESOLUTION
If you are using Windows 95, install the Toshiba P351 printer driver that comes with Windows 95.

If you are using Windows 3.0, use one of the emulation drivers listed below.

The Toshiba P1351 and P351 drivers emulate the following printers:


 * P351/P351c/P341/P341e/P321


 * P1352/P1340


 * P1350


 * Qume Sprint 11 (Daisy wheel printer emulation)


 * Qume Sprint 5 (Daisy wheel printer emulation)


 * IBM Proprinter


 * Another printer whose emulation card you have installed in the printer. (Toshiba has stopped manufacturing printers and the supply of emulation cards is limited.)

NOTE: From the user's guide for the Toshiba P351sx, Section 4/3:   If you use an emulation other than the Toshiba printer's native mode (QUME), you'll be able to print images and text, but they'll look as  if they were printed on the emulated printer (within the limitations   of the emulated printer). The text and images may not be as clear as  if they were printed with the native Toshiba sequences.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 3.00 3.00a 3.00b 4.00 4.00a 4.50 4.50a w_works w_print GP gpf hangs hanging hanged crashed crash crashes freeze frozen locked locked- up lock hang bombed bomb down

Keywords: kbprb KB126764

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.