Microsoft KB Archive/282228

= Terminal Server Random &quot;Stop 0x0000001E&quot; Error Message with an Invalid Palette Reset =

Article ID: 282228

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition

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This article was previously published under Q282228



SYMPTOMS
A Windows NT Server 4.0-based computer that is a Terminal Server may stop responding (crash) and display the following error message on a blue screen in Win32k.sys:     STOP 0x0000001E (0xc0000005, 0xa30818d4, 0x00000000, 0x00000004)



CAUSE
This problem can occur if the Windows NT Server 4.0-based computer that is a Terminal Server is trying to flush the palette while destroying the thread info. The pointer to the window is partially destroyed and returns a NULL value when referenced.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows NT Server 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time         Size         File name     Platform 3/27/2001  12:20 P.M.     170,256    Gdi32.dll     Intel 7/11/2000   2:10 P.M.      47,456    User.exe      Intel 7/11/2000   5:44 P.M.     331,536    User32.dll    Intel 4/12/2001  10:35 A.M.   1,279,824    Win32k.sys    Intel 3/1/2001    6:19 P.M.     195,856    Winsrv.dll    Intel



STATUS
Microsoft has confirmed that this is a problem in Windows NT Server 4.0, Terminal Server Edition.



MORE INFORMATION
0: kd> .bugcheck Bugcheck code 0000001E Arguments c0000005 a30818d4 00000000 00000004

1: kd> !trap bd223d64 eax=00000000 ebx=e119a934 ecx=00000000 edx=00000000 esi=a5190618 edi=e119a948 eip=a30818d4 esp=bd223dd8 ebp=bd223df8 iopl=3   nv up ei ng nz na po nc vip=0    vif=0 cs=0008 ss=0010  ds=0023  es=0023  fs=0030  gs=0000    efl=00013286 ErrCode = 00000000 a30818d4 8b4104          mov     eax,[ecx+0x4]

1: kd> !kv ChildEBP RetAddr Args to Child bd223df8 a3054a96 a5190618 bd223e28 80b08aa0 win32k!xxxFlushPalette+0x32 bd223e14 a30539ad 80b08aa0 00000001 a3053892 win32k!xxxDestroyThreadInfo+0x128 bd223e28 a30538fb e119a8a8 00000001 e119a8a8 win32k!UserThreadCallout+0xad bd223e3c 801a4ec7 e119a8a8 00000001 80b08aa0 win32k!W32pThreadCallout+0x29 bd223ec4 801a48c1 00000000 bd223f04 00000000 ntkrnlmp!PspExitThread+0x253 bd223ed8 801a4b94 80b08aa0 00000000 7ffd56e4 ntkrnlmp!PspTerminateThreadByPointer+0x21 bd223ef4 80148589 00000000 00000000 00000000 ntkrnlmp!NtTerminateThread+0x112 bd223ef4 77f68587 00000000 00000000 00000000 ntkrnlmp!KiSystemService+0xc9 7ffd56f0 ffffffff 01230000 00000000 00000000 ntdll!NtTerminateThread+0xb

Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbfix kbqfe KB282228

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