Microsoft KB Archive/176902

= OL97: Contact Exported to PAB Gives Error =

Article ID: 176902

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q176902



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
When you right-click an imported email address in the Personal Address Book and click Properties you may receive the following error message:

The properties dialog box could not be displayed. The action could not be completed.



CAUSE
The contacts were imported to the Personal Address Book with the Internet e-mail transport in the profile.



RESOLUTION
Create a profile that has just Personal folders and a Personal Address Book and then export the contact to your Personal Address Book.

Create a New Profile

 * 1) Click Start, point to Settings and click Control Panel.
 * 2) Click Mail and Fax, and then click Show Profiles.
 * 3) Click Add, and click to select "Manually configure information services." Click Next.
 * 4) Type a name in Profile Name, such as New Profile, and click Next, and click Add.
 * 5) Click to select Personal Folders then click OK. Locate your original Personal Folder click to select it, and then click Open and OK.
 * 6) In the Properties, click Add.
 * 7) Click to select Personal Address Book. Click OK. If the path to your original Personal Address Book is not correct, click Browse and locate it and open it. Click OK.
 * 8) Click OK, and Next, and then Finish.
 * 9) In "When Starting Microsoft Windows Messaging, use this profile" click to select the profile you just created. Click Close. Close the Control Panel.

Export Contact to Your Personal Address Book

 * 1) Double-click to open a Contact.
 * 2) Right-click the e-mail address, then click "Add to personal address book" on the shortcut menu.
 * 3) Click Save and Close.
 * 4) On the File menu, click "Exit and Log Off."
 * 5) Click the Start button, point to Settings and click Control Panel.
 * 6) Double-click Mail and Fax.
 * 7) Click Show Profiles.
 * 8) In the list "When starting Microsoft Windows Messaging, use this profile", click to select your original mail profile. Click Close.
 * 9) Close the Control Panel.



Steps to Reproduce Problem
These steps assume your mail profile includes:
 * Internet e-mail
 * Personal Folders
 * Personal Address Book

To reproduce the problem, follow these steps:
 * 1) In the Contacts folder on the Contact menu, click New Contact.
 * 2) Type the information for the contact. Click Save and Close.
 * 3) Open the contact.
 * 4) Right-click the e-mail address and click "Add to Personal Address Book" and close the contact.
 * 5) On the Tools menu, click Address Book.
 * 6) In "Show Names from the" click to select Personal Address Book.
 * 7) Right-click an entry and click Properties.

RESULT: The error message in the SYMPTOMS section occurs.

Additional query words: OL97 error problem fail

Keywords: kbprb KB176902

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