Microsoft KB Archive/927716

= You receive an error message when you use Microsoft Zune Points to try to purchase content from the Zune Marketplace =

Article ID: 927716

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune Live
 * Zune software

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SYMPTOMS
When you use Microsoft Points to try to purchase content from the Zune Marketplace, you receive one of the following error messages:

Error message 1

An order cannot contain more than 100 items. To purchase these items please separate the items in your order so that the order contains less than 100 items.

Error message 2

Max Spending Limit Reached



CAUSE
You receive this error message if the purchase that you are trying to make breaks one of the following Zune Marketplace limits:
 * The maximum Points that you can spend per purchase cannot exceed U.S. $100.00.
 * The maximum Points that you can spend per day cannot exceed 20,000 Microsoft Points.



THINGS TO TRY
 If you receive error message 1, try the following solutions:  Reduce the number of items that you are trying to purchase. Then try to make your purchase again. If solution &quot;a&quot; does not resolve the problem, you may have reached your maximum daily purchase limit. Try to make the purchase the next day.  If you receive error message 2, you have reached your maximum daily limit for purchases. Try to make the purchase the next day.



Microsoft Points offers that apply to the Zune Marketplace
You can purchase the following Microsoft Points packages online by using a credit card:

You can purchase the following Microsoft Points packages as a prepaid card from a retailer:

Keywords: kbzunebilling kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB927716

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