Microsoft KB Archive/870907

= NetZero closes unexpectedly when you start it in Windows XP SP2 =

PSS ID Number: 870907

Article Last Modified on 7/12/2004

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The information in this article applies to:


 * Microsoft Windows XP Professional Service Pack 2 (SP2)
 * Microsoft Windows XP Home Edition Service Pack 2 (SP2)

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SYMPTOMS
When you try to start the NetZero program in Microsoft Windows XP Service Pack 2 (SP2), the program does not start, and you receive the following error message:

NetZero has encountered a problem and needs to close. We are sorry for the inconvenience.



RESOLUTION
To resolve this issue, contact NetZero for the availability of an update to the NetZero program.

For more information about NetZero products and support services, visit the following NetZero Web site:

http://www.netzero.net

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
For information about how to contact NetZero, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Additional query words: windowsxp windowsxpsp2 winxpsp2

Keywords: kberrmsg kbprb KB870907

Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPHomeSP2 kbWinXPPro kbWinXPProSearch kbWinXPProSP2 kbWinXPSearch

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