Microsoft KB Archive/328968

= XADM: Error 0x451 When You Try to Mount Information Store After a Restore Operation =

Article ID: 328968

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 1

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This article was previously published under Q328968



SYMPTOMS
When you try to mount an Exchange 2000 Server information store database in the Exchange System Manager after a restore operation, you may receive the following error message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724

Exchange System Manager

Then, the following events are reported in the application event log:

Event Type: Error Event Source:  MSExchangeIS Public Store Event Category: (6) Event ID:  1197 Date:      9/9/2002 Time:      1:15:34 PM User:       N/A Computer:   Description: Database &quot;First Storage Group\Public Folder Store ()&quot; is too new to be upgraded. For more information, click http://search.support.microsoft.com/search/?adv=1. Event Type: Error Event Source:  MSExchangeIS Event Category: (6) Event ID:  9519 Date:      9/9/2002 Time:      1:15:34 PM User:       N/A Computer:   Description: Error 0x451 starting database &quot;First Storage Group\Public Folder Store ()&quot; on the Microsoft Exchange Information Store. %3. For more information, click http://search.support.microsoft.com/search/?adv=1. Event Type: Error Event Source:  MSExchangeIS Event Category: (6) Event ID:  9518 Date:      9/9/2002 Time:      1:15:35 PM User:       N/A Computer:   Description: Error 0x451 starting Storage Group /DC=COM/DC=PANTEC/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/cn= First Organization AG/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE GROUP/CN=SERVERS/CN=/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP on the Microsoft Exchange Information Store. %3. For more information, click http://search.support.microsoft.com/search/?adv=1 Event Type: Information Event Source:  ESE98 Event Category: (1) Event ID:  103 Date:      9/9/2002 Time:      1:15:35 PM User:       N/A Computer:   Description: Information Store (1728) 0The database engine stopped the instance (%4). For more information, click http://search.support.microsoft.com/search/?adv=1. Event Type: Information Event Source:  ESE98 Event Category: (1) Event ID:  101 Date:      9/9/2002 Time:      1:15:35 PM User:       N/A Computer:   Description: Information Store (1728) %3The database engine stopped. For more information, click http://search.support.microsoft.com/search/?adv=1.



CAUSE
This issue occurs if one or both of the following conditions are true:
 * After a system &quot;crash,&quot; you rebuild your system and restore the Exchange database without applying the correct service pack (Store.exe version).


 * You restore the Exchange database on the recovery server without applying the correct service pack (Store.exe version).

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RESOLUTION
To resolve this issue, use the following methods, as appropriate to your circumstances:
 * Try to upgrade the database to a new format. To do this, apply recent Exchange 2000 service packs or post-service pack information store hotfixes.


 * When you rebuild your system or restore to a recovery server, make sure that you have at least the same service-pack level or Store.exe version as that of your original Exchange Server system.

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MORE INFORMATION
This issue occurs when you try to restore a pre-Service Pack 2 (SP2) database.

For additional information about restore issues with SP2-and-later databases, click the article number below to view the article in the Microsoft Knowledge Base:

316794 XADM: Exchange 2000 SP2 Does Not Allow You to Restore Exchange 2000 or Exchange 2000 SP1

Keywords: kberrmsg kbprb KB328968

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