Microsoft KB Archive/225837

= Network Printer Error Message "Unable to Connect" =

Article ID: 225837

Article Last Modified on 2/25/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q225837



SYMPTOMS
When you check your network printer status, you may see the following error message:

Unable to connect.

You may also notice that network printer connections do not automatically reconnect when you log on to your computer, even though they appear to be connected in Print Manager. If you send a print job from a program, the print job hangs, and then times out.



CAUSE
This issue can occur if you connect to any network print share (NT, OS/2, or Netware) that requires alternate access credentials, such as a different user name or password, and then you log off and log on to your computer again.



RESOLUTION
To resolve this issue, remove and reinstall the printer each time you log on to the network using the appropriate credentials.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000.

Keywords: kberrmsg kbnofix kbprb kbprint KB225837

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