Microsoft KB Archive/272193

= Picture It!: How to troubleshoot graphics issues =

Article ID: 272193

Article Last Modified on 2/2/2007

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APPLIES TO


 * Microsoft Digital Image Pro 9
 * Microsoft Digital Image Pro 10
 * Microsoft Digital Image Suite 9
 * Microsoft Digital Image Suite 10
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Picture It! Digital Image Pro 7.0
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Express 9.0
 * Microsoft Picture It! Express 10
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo Premium 9
 * Microsoft Picture It! Premium 10
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Digital Image Standard 2006
 * Microsoft Digital Image Starter Edition 2006
 * Microsoft Digital Image Suite 2006

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This article was previously published under Q272193



SUMMARY
This article contains information about how to troubleshoot graphics issues in the programs that are listed in the &quot;Applies To&quot; section.



Check the display settings
The display settings can affect performance and functionality.

The programs listed in the &quot;Applies To&quot; section require a minimum of 256 colors. If your video driver supports the use of higher color palette settings, you can configure your computer to use a High Color or True Color palette.

To adjust the color palette setting in Microsoft Windows, follow these steps:
 * 1) Open Display Properties. To do this in Windows Vista, click Startvistastartbutton.jpg], type Display Settings in the Start Search box, and then click Display Settings in the Programs list.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

To open Display Properties in Microsoft Windows XP and earlier versions, click Start, click Run, type desk.cpl, and then click OK.
 * 1) Click the Settings tab.
 * 2) In the Color Palette or Colors box, click 256 Colors.
 * 3) Click OK. If you are prompted to restart the computer, do so.
 * 4) Close Control Panel.

Another display setting that can influence performance is the screen resolution. Most video drivers work reliably with lower screen resolution settings. Test the program with your screen resolution set to 640 by 480 pixels.

To adjust the screen resolution, follow these steps:
 * 1) Open Display Properties. To do this in Windows Vista, click Startvistastartbutton.jpg], type Display Settings in the Start Search box, and then click Display Settings in the Programs list.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

To open Display Properties in Microsoft Windows XP and earlier versions, click Start, click Run, type desk.cpl, and then click OK.
 * 1) On the Settings tab, note the current screen resolution.
 * 2) Move the Desktop Area or Screen Area slider all the way to the left to reduce the display resolution to 640 by 480 pixels.
 * 3) Click OK. If you are prompted to restart the computer, click Yes.

Note If you are prompted to view the new setting before you apply it, click Yes.

If you are prompted to keep the new setting, click Yes, and then restart the computer.

Configure the computer to use small fonts
The templates that are included in the programs listed in the &quot;Applies To&quot; section are designed to be displayed by using the Small Fonts setting.

If you use the Large Fonts setting, text and graphics may not be displayed correctly. You can reformat the templates for better display when you use the Large Fonts setting.

Reduce the graphics hardware acceleration setting
To reduce the graphics hardware acceleration setting, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 95 or Microsoft Windows 98

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System, and then click the Performance tab.
 * 3) Click Graphics.
 * 4) Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
 * 5) Click OK, and then click Close.
 * 6) If you are prompted to restart the computer, click Yes.

Microsoft Windows 2000 and Windows XP

 * 1) Click Start, click Run, type desk.cpl, and then click OK.
 * 2) Click the Settings tab, and then click Advanced.
 * 3) Click the Troubleshooting tab, and then move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
 * 4) Click OK, and then click Close.
 * 5) If you are prompted to restart the computer, click Yes.

Windows Vista

 * 1) Click Startvistastartbutton.jpg], type Display Settings in the Start Search box, and then click Display Settings in the Programs list.
 * 2) Click the Settings tab, and then click Advanced.
 * 3) Click the Troubleshooting tab, and then move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
 * 4) Click OK, and then click Close.
 * 5) If you are prompted to restart the computer, click Yes.

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet
View the &quot;Troubleshooting monitor and video card problems&quot; topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/2582c444-448c-4fb5-ba0c-d753f88d64791033.mspx

The computer is not connected to the Internet
View the &quot;Troubleshooting monitor and video card problems&quot; topic in Windows Help and Support on the computer's hard disk by following these steps:
 * 1) Click Start, and then click Help and Support.
 * 2) In the Search Help box or in the Search online Help box, type Troubleshooting monitor and video card problems, and then click Search Help.
 * 3) In the list of topics, click Troubleshooting monitor and video card problems.
 * 4) Click the link that best describes the problem that you are experiencing.
 * 5) Follow the suggestions to troubleshoot the problem that you are experiencing.

For additional information about graphics issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:

156245 PI: FAQ: Supported graphic file formats

228759 PI: General information about using scanned images

127139 Troubleshooting video problems in Windows

To troubleshoot display problems in Windows Vista, follow the instructions in the &quot;Troubleshooting monitor and video card problems&quot; topic in Windows Vista Help and Support. To view the topic, follow these steps:
 * 1) Click Start vistastartbutton.jpg], and then click Help and Support.
 * 2) In the Search Help box, type Troubleshooting monitor and video card problems, and then click Search Help.
 * 3) Click the appropriate topic.

For more information about graphic file types in Picture It! Digital Image Pro 7.0 see the Help section titled &quot;File Types.&quot;

Additional query words: pip2001 characters format formatting layout graphics 32-bit borders pip pip2003 pi

Keywords: kbinfo kbenv kbgraphic KB272193

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