Microsoft KB Archive/112323

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WordArt: "Font Is Not Available" Error Inserting WordArt Object

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Q112323

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The information in this article applies to:


 * Microsoft WordArt, versions 2.0, 2.0a, 2.51
 * Microsoft Word for Windows, versions 6.0, 6.0a
 * Microsoft Publisher for Windows, version 2.0
 * Microsoft Works for Windows, versions 3.0, 4.0
 * Microsoft Office for Windows, versions 4.0, 4.2
 * Microsoft Windows 3.1

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SYMPTOMS
When you create or open a Microsoft WordArt object for editing, the following error message may be displayed

The font is not available.

The font originally used to create this effect is not available. WordArt will use the closest available font.

where font name is any TrueType font such as Arial.

This error message occurs each time you open the WordArt object, even after WordArt has already formatted the object with the substitute font.

CAUSE
When WordArt cannot find the TrueType font used to create the WordArt object, the above message appears. After you choose OK to dismiss the error, WordArt selects an available font to use instead. Arial is the default font in WordArt; therefore, this problem usually occurs on computers that do not have the Arial TrueType font installed. WordArt selects a TrueType font with similar font metrics to the requested font, such as Times New Roman.

The next time you open the WordArt object for editing, Word displays the error message again, even though the font substitution is already done.

WORKAROUND
Method 1: To avoid the error message each time you open the WordArt object for editing, manually format it for a different TrueType font.

Method 2: To use the requested TrueType font, you must install it using the Fonts option in Windows Control Panel.

If you cannot install the requested font, you can either accept the substitute font each time you open the object or reformat the object with another TrueType font.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.