Microsoft KB Archive/266709

= OL2000: Unable to Use Your Personal Folder File if it Exceeds the 2 GB Size Limit =

PSS ID Number: 266709

Article Last Modified on 10/5/2001

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The information in this article applies to:


 * Microsoft Outlook 2000

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This article was previously published under Q266709



SYMPTOMS
In Outlook, a personal folder (.pst) file that exceeds the 2 gigabyte (GB) size limit is unusable. If you try to open it, you receive the following error message:

Errors have been detected in the file. Quit all mail-enabled applications, and then use the Inbox Repair Tool.



CAUSE
Personal folder files have a 2 GB size limit, but Outlook does not prevent a user from exceeding the 2 GB size limit. Therefore, when your personal folder file exceeds the 2 GB size limit, your personal folder file becomes unusable.



RESOLUTION
Contact Microsoft technical support to request the PST/OST crop utility (pst2gb.exe) to crop the file down to size so the Inbox Repair Tool can repair the file.

Many third-party data recovery services claim that they can recover these files. Contact a third-party data recovery service for more information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about the limitations of .pst files, click the article numbers below to view the articles in the Microsoft Knowledge Base:

296088 Oversized PST and OST Crop Tool

208480 OL2000: (CW) Purpose and Capacity of Outlook Storage Facilities

Additional query words: ol2K pst

Keywords: kbbug kbprb KB266709

Technology: kbOutlook2000Search kbOutlookSearch kbZNotKeyword3

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