Microsoft KB Archive/235669

= XADM: Exchange Server 5.5 Setup Does Not Work on Windows 2000 Server =

Article ID: 235669

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q235669





SYMPTOMS
When you attempt to install Exchange Server 5.5 on a Windows 2000 Server computer, an error may occur in Mapi32.dll with a call stack similar to the following:

CDB: integer divide by zero CDB: !!! second chance !!! eax=ffffffff ebx=00000000 ecx=6fb4ebb8 edx=00000000 esi=00000058 edi=00000000 eip=6fae79f4 esp=0068f560 ebp=00750040 iopl=0        nv up ei pl zr na po nc cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000246 MAPI32!_CPPValidateParameters+0x6154: 6fae79f4 f7351cbfb46f                              ds:0023:6fb4bf1c=00000000 div    dword ptr [MAPI32+0xbbf1c (6fb4bf1c)] 0:001> kb ChildEBP RetAddr Args to Child 00750040 000000c8 000000c4 000000c0 fc1e01cd MAPI32!_CPPValidateParameters+0x615
 * WARNING: Using export symbols for mapi32.dll



CAUSE
The Exchange Server service account does not have the required permissions.



RESOLUTION
To resolve this problem, add the Exchange Server service account to the local Power Users group or local Administrators group on a member server. On a domain controller, add the account to the built-in Administrators group.



WORKAROUND
To prevent this problem from occurring, verify that the service account has Administrator permissions before you attempt to install Exchange Server 5.5 on a Windows 2000 Server computer.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.



MORE INFORMATION
The minimum rights necessary for the Exchange Server service account on a member server are Power Users rights. However, if installation problems occur when you use the local Power Users group, add the Exchange Server service account to the local Administrators group. Also, if the local Power Users group is not available because of the type of installation that was performed, use the local Administrators group.

Keywords: kbbug kbnofix KB235669

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