Microsoft KB Archive/936780

= You may experience performance issues when you print documents from a 32-bit program in a 64-bit version of Windows Server 2003 =

Article ID: 936780

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
When you print documents from a 32-bit program in a 64-bit version of Microsoft Windows Server 2003, you may experience the following symptoms:
 * On the Performance tab in Task Manager, the Total value of the Commit Charge metric continues to increase.
 * The value of the Processes performance counter for the Objects performance object continues to increase.
 * Over time, you experience performance issues.

This problem may occur if the following conditions are true:
 * The Enable advanced printing features option is disabled in the properties of the printer.
 * You frequently open 32-bit programs, print documents in these programs, and then close the programs. You repeat this sequence of operations many times.



CAUSE
This problem may occur because the Win32 Graphics Device Interface (GDI) module does not de-reference EPROCESS objects. The referenced process objects cannot be completely deleted because the reference count is not zero. Therefore, the referenced process objects become orphaned. Over time, these orphaned objects may exhaust the system resources.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions


WORKAROUND
To work around this problem, enable the Enable advanced printing features option in the printer properties. To do this, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers and Faxes.
 * 2) Right-click the printer that you use to print, and then click Properties.
 * 3) On the Advanced tab, click to select the Enable advanced printing features check box, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB936780

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