Microsoft KB Archive/219385

Server Manager is Unable to Promote a BDC to a PDC

PSS ID Number: Q219385 Article last modified on 06-02-1999

winnt:4.0 SP4

winnt

================================================================ ==

The information in this article applies to:

 Microsoft Windows NT Workstation version 4.0 SP4 == Microsoft Windows NT Server version 4.0 SP4 == 

= SYMPTOMS =

After you install Microsoft Windows NT 4.0 Service Pack 4 on a backup domain controller (BDC), you may not be able to promote the computer to a primary domain controller (PDC) using the Server Manager tool and the following error message may be displayed:

The specified network password is not correct.

= CAUSE =

This problem occurs because the network password is not being sent as the correct parameter.

= RESOLUTION =

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual fix. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/

-or-


 * Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual fix, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

= STATUS =

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 5.

= REFERENCES =

For additional information about promoting domain controllers, please see the following article in the Microsoft Knowledge Base:

Q197488 Access Denied When Attempting to Promote a BDC to PDC

Additional query words:

=
========================================================= Keywords : kberrmsg kbnetwork ntdomain ntsp kbbug4.00 kbfix4.00 nt4sp5fix Version : winnt:4.0 SP4 Platform : winnt Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= Copyright Microsoft Corporation 1999.