Microsoft KB Archive/814788

= RIS Installation Stops if the Network Cable Uses Port B of a Dual-Port Network Adapter =

Article ID: 814788

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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SYMPTOMS
When you connect to a Remote Installation Server (RIS) from port B of a dual-port network adapter, Setup may appear to stop responding (hang) at the &quot;Setup is starting Windows 2000&quot; screen. However, switching the network cable to port A of the network adapter makes it possible for Setup to continue.



CAUSE
During the PXE boot, the network adapter is identified, and the Windows 2000 network adapter driver is copied over and prepared for initialization. After the kernel and the network adapter are initialized, the file copy process continues. Port B connectivity is lost during the network adapter initialization because of the PXE device map encoding information that is passed to the kernel does not match the PCI device map encoding information. Because of this, the default port (A) is initialized instead of port (B)



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date        Time   Version        Size       File name -  24-02-2003  15:42  5.0.2195.6670  1,692,352  Ntkrnlmp.exe 24-02-2003 15:42  5.0.2195.6670  1,670,080  Ntoskrnl.exe 04-02-2003 12:15  5.0.2195.6661     29,264  Mountmgr.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
There is only one known adapter that experiences this behavior, which is resolved by the update:

INTEL Pro/1000 MT Dual Port Server - (Intel 82546EB Bsed Dual Port Adapter)

PNP ID: PCI\VEN_8086&DEV_1010&SUBSYS_10118086

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

To correctly deploy the update, use the information from the Hotfix Installation and Deployment Guide:

http://www.microsoft.com/windows2000/downloads/servicepacks/sp3/HFDeploy.htm

Review the &quot;Installing Windows 2000 with the Service Pack and Hotfixes (Recommended)&quot; section.

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsetup kbprb kbpending kbwin2ksp4fix kbhotfixserver KB814788

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