Microsoft KB Archive/269984

= Works 6: Portfolio Stops Responding When You Send .rtf File to Blank Document =

Article ID: 269984

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 6.0
 * Microsoft Works Suite 2001

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This article was previously published under Q269984



SYMPTOMS
When you select a group of files in Microsoft Works Portfolio and then you send the group of files to a blank document in Microsoft Word or Works Word Processor, Portfolio unexpectedly quits and the new document does not open.

When the files are sent to a blank document individually, Portfolio does not quit unexpectedly.



CAUSE
This behavior can occur if one of the files in the group you are attempting to send to a blank document is a corrupted Rich Text Format file (.rtf file).



RESOLUTION
To resolve this behavior, delete the corrupted .rtf file from Works Portfolio.

To delete a file from Works Portfolio, follow these steps:
 * 1) Click the Portfolio icon on your desktop (or start Portfolio in Gallery view from the Works Task Launcher).
 * 2) Click Gallery view.
 * 3) Right-click the corrupted .rtf file.
 * 4) On the shortcut menu, click Delete.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB269984

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