Microsoft KB Archive/320463

= Games: &quot;Exception C0000006H&quot; Error Message When You Try to Install a Game =

Article ID: 320463

Article Last Modified on 11/16/2007

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APPLIES TO


 * Microsoft Casino
 * Microsoft Flight Simulator 2002 Standard Edition
 * Microsoft Flight Simulator 2002 Professional Edition
 * Microsoft Midtown Madness 2
 * Microsoft Zoo Tycoon

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This article was previously published under Q320463



SYMPTOMS
When you try to install any of the products that are listed at the beginning of this article, you may receive an error message similar to the following:

EBUXXXX caused an exception C0000006H in module kernel32.dll at 0167:bff81960

NOTE: You may also receive a variation of this error message when you try to install other games. The error message always includes the &quot;C0000006H&quot; identifier.



CAUSE
This behavior may occur if the CD-ROM is dirty or damaged, or if a problem prevents the CD-ROM drive or DVD-ROM drive from reading the disc.



RESOLUTION
To troubleshoot disc-read errors, use the following methods in the order in which they are presented.

Examine the disc
Examine the disc for visible deformation or substantial scratches. If the disc is damaged, see the section &quot;How to Obtain a Replacement Disc&quot; later in this article.

Clean the disc
Use a disc cleaning kit to clean the disc, or gently wipe the silver side of the disc with a soft, lint-free cotton cloth. Do not use paper cloth, which can scratch the plastic and leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion.

If the issue continues to occur, clean the disc with a damp cloth or a commercial CD-ROM cleaning solution. Dry the disc thoroughly before you insert it into the drive.

More troubleshooting information
If the issue continues to occur, use one of the following articles to continue troubleshooting the issue:

218617 How to troubleshoot common problems that occur when a Windows 98-based or Windows Millennium Edition-based computer cannot read a CD or a DVD

126380 Troubleshooting CD-ROM problems in Windows 2000 and Windows NT

314096 Advanced troubleshooting for issues that occur when you are installing a new CD or DVD drive on Windows XP

How to obtain a replacement disc
If you bought the program in the last 30 days, you may be able to return it to the store where you bought it to obtain a replacement under the Microsoft 30-Day Money Back Guarantee. Check the packaging for information about the 30-Day Money Back Guarantee.

Alternatively, to obtain a replacement disc, call the Microsoft Order Desk at (800) 360-7561 and request a replacement for your damaged disc. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, visit the following Microsoft World Wide Offices Web page:

http://www.microsoft.com/worldwide/

Additional query words: msgame EBU installation IPF performance

Keywords: kberrmsg kbprb kbconfig KB320463

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