Microsoft KB Archive/131830

Network Component Listed as Installed Does Not Function

PSS ID Number: Q131830 Article last modified on 08-22-1995

95

WINDOWS

= SYMPTOMS =

If, after installing Windows 95 from a network server, you try to install a new network component while you do not have access to the network and are forced to cancel the installation, the network component may appear to be installed correctly after you restart your computer. However, the component is not functional, and you may receive error messages when Windows 95 starts, as Windows 95 tries to load drivers that are not present.

= CAUSE =

When you install a new network component, the registry is updated before new files are copied. Therefore, if you cancel the process for any reason, the registry entries for that network component remain in the registry, even though the files that are associated with that component are not installed. This causes the component to appear to be installed when you view Network properties even though it cannot actually be used, and may cause other problems depending on which network component you attempted to install.

= RESOLUTION =

To correct this problem, use either of the following methods:


 * If the Windows 95 files are available in another location (such as on a Windows 95 CD-ROM or on Windows 95 disks), install the network component from that location.
 * If the Windows 95 files are not available in another location, remove the network component until you can access the network files correctly. To remove a network component, follow these steps:
 * Click the Start button, point to Settings, then click Control Panel.
 * Double-click the Network icon.
 * Click the component you want to remove, then click Remove.

NOTE: If you cannot start Windows 95 because of this problem, start Windows 95 in Safe mode and then use one of the above resolutions. To start Windows 95 in Safe mode, restart your computer, and then when you see the “Starting Windows 95” message, press the F5 key.

= STATUS =

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbenv kbnetwork kbtool kbprb KBSubcategory: wpp95 win95 msnets Additional reference words: 95

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Copyright Microsoft Corporation 1995.