Microsoft KB Archive/179800

Money 98: Money Stops Responding When Generating Monthly Reports

PSS ID Number: Q179800 Article last modified on 08-18-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 98 == 

= SYMPTOMS =

When attempting to generate one of the Monthly Reports, Money responds in one of the following ways:

  You get a General Protection Fault. -or-   You get an Invalid Page Fault. -or-   Money stops responding during the “Reviewing your accounts for potential problems” stage in the Monthly Report Progress dialog box. 

= CAUSE =

General Protection Faults or Invalid Page Faults
If you are getting general protection faults or invalid page faults, there may be other programs running in the background in Windows that conflict with Money. These conflicting programs include error detection programs such as First Aid.

Money Stops Responding
If Money appears to stop responding, a large confirmation number may be slowing down the report generation. After you send the online transactions, the bank sends Money a confirmation number. The confirmation number is entered into the Number field of the transaction sent. The confirmation number is often ten digits long.

This confirmation number in the Number field of the transaction is interpreted by the reports as a check number. The Monthly Report parses through each number to see if there are gaps between check numbers. If your check numbers are normally in the thousands range and there is a confirmation number with ten digits, Money counts from the number in the thousands to the number in the trillions. This makes Money appear to stop responding.

= RESOLUTION =

General Protection Faults or Invalid Page Faults
If you are getting invalid page faults and general protection faults, determine which program running in the background is causing the error and turn it off before using Money.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q174917 TITLE : Money 98: GPF or IPF Errors When Starting Money

Money Stops Responding
If Money is not responding, examine the downloaded transactions. If the transactions have large confirmation numbers in the Number field, follow these steps:

  In the Account Register of Money, double-click the transaction with the large confirmation code. This places you into edit mode.   Select the Confirmation number. </li>  On the Edit menu, click Cut to remove the number. </li>  If this transaction has an associated check number, type it in now. NOTE: If you want to keep the confirmation number, place the insertion point in the Memo field, and click Paste on the Edit menu. </li>  When all the edits have been made, click the Enter button to save the transaction. </li></ol>

= STATUS =

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

= MORE INFORMATION =

First Add is manufactured by CyberMedia, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product’s performance or reliability.

Additional query words: w_money 6.0 woody reports GPF IPF hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won’t respond waiting crash crashes crashing crashed quit quitting quits fail fails failing failed break ====================================================================== Keywords : kb3rdparty kberrmsg kbdta Version : WINDOWS:98 Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1998.