Microsoft KB Archive/223525

= OL2000: No Inbox Icon on Outlook Bar After Adding Account =

Article ID: 223525

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q223525



SYMPTOMS
After setting up an e-mail account in Outlook, you may not see the Inbox icon on your Outlook Bar.



CAUSE
This problem can occur if you originally configured Outlook as a Personal Information Manager (PIM) by choosing the No E-mail option, and later added your account information by clicking Accounts on the Tools menu, and then configuring a new account.



RESOLUTION
Turn on the Folder List by clicking Folder List on the View menu. Right-click Inbox and click Add to Outlook Bar, or drag the Inbox folder to your Outlook Bar.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you install Outlook on a new computer and during the first run choose the No E-mail option, Outlook does not add the Inbox to the Outlook Bar, even though the Folder List contains an Inbox. With this configuration, on the Help menu, the About Microsoft Outlook box displays "No E-mail" as the installation type.

If you add an Internet mail account, by clicking Accounts on the Tools menu, the About Microsoft Outlook box displays "Internet Mail Only" as the installation type. Although the mail account is able to send and receive e-mail, no Inbox icon appears on the Outlook Bar.

If you use the "Reconfigure Mail Support" option to switch from "No E-mail" to "Internet Only," the About Microsoft Outlook box still shows "No E-mail" unless you also add an e-mail account. To add an e-mail account, click Accounts on the Tools menu.

