Microsoft KB Archive/260812

= XCLN: Windows 98 May Stop Responding After You Record A Multimedia Message =

Article ID: 260812

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q260812





SYMPTOMS
When you use a video camera that uses the ISA interface with Microsoft Windows 98 to record a multimedia message by using Outlook Web Access, and you do not click Preview first, the CPU usage may increase to 100% after the video is finished recording and the system may appear to stop responding.



CAUSE
This problem can occur due to a conflict between Windows 98, video cameras that use the ISA interface to the computer, and the Multimedia Control used by the Web Client.



WORKAROUND
To work around this problem, click Play on multimedia control. The recorded video plays back and the CPU is restored to the usual levels. To prevent this problem you can use a Peripheral Component Interconnect (PCI), Serial, Parallel or Universal Serial Bus (USB) video camera.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: hangs

Keywords: kbbug kbnofix KB260812

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