Microsoft KB Archive/301910

= You cannot print an unopened HTML formatted message in Outlook 2002 =

Article ID: 301910

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office Outlook 2003

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This article was previously published under Q301910



SYMPTOMS
If you select a Hypertext Markup Language (HTML) formatted message in your Inbox and print the message before you open it, the printer dialog box appears, but the message may not print or you may receive the following message:

Please open this HTML message to print it

Note When you print multiple messages, including HTML messages, you do not see this message.



CAUSE
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.



WORKAROUND
To work around this behavior, open the message and print it. To do this:
 * 1) Double-click the message.
 * 2) On the File menu, click Print, and then click OK.



MORE INFORMATION
An HTML formatted message may print successfully before you open it on the first attempt and not print on subsequent attempts, or the message may not print on the first attempt and print on subsequent attempts.

Keywords: kbprint kberrmsg kbprb KB301910

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