Microsoft KB Archive/328611

= Text-Mode Setup Displays Partitions That Do Not Exist =

Article ID: 328611

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q328611





SYMPTOMS
When you try to install Windows 2000 Service Pack 3 (SP3), and you use the Windows 2000 SP3 CD-ROM to start the computer, Setup displays partitions that do not exist on the hard disk. When Setup displays the partitions, the options that are available appear at the bottom of the screen in the status bar for the selected partition. However, the Delete option does not appear on the selected partition, and you cannot delete the partitions that are listed.



CAUSE
This problem may occur if you are using a brand new hard disk or if you are using a hard disk that has a corrupted partition table. The problem occurs because Windows 2000 SP3 Setup does not read the partition table information correctly on some hard disks.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time           Size       File name 24-Sep-2002 11:12         229,792    Setupldr.bin



WORKAROUND
To work around this problem, use any of the following methods to repartition the drive:  Repartition the drive by using the Windows 2000 Setup boot floppy disks. Start Windows 2000 Setup by using a different version of the Windows 2000 CD-ROM (for example, use a version other than the Windows 2000 SP3 CD-ROM), and then repartition the drive when Setup displays the partitions. When Setup displays the partitions, select each partition, and then select the Delete option. Start the computer by using a Windows startup disk, and then use the Fdisk tool to repartition the drive. For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

255867 How to Use the Fdisk Tool and the Format Tool to Partition or Repartition a Hard Disk

 Use a disk editor program (such as Norton Diskedit) to remove the boot flag from the partition table. For more information about how to perform this procedure, see the documentation that came with your disk editor program.</ul>

After you have repartitioned the hard disk, restart the computer by using the Windows 2000 SP3 CD-ROM and then continue with Windows 2000 SP3 Setup.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB328611

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