Microsoft KB Archive/150279

Bob Err Msg: A Prior On-line Communication Was Interrupted

PSS ID Number: Q150279 Article last modified on 06-05-1996

1.00 1.00a

WINDOWS

=
========================================================= 1.00 1.00a WINDOWS Kbusage

= SYMPTOMS =

When you try to access online features in Bob, you may receive an error message similar to the following:

A prior call to Online services was interrupted and must be completed before other Online tasks can be done. Do you want to complete the communications now?

This message will continue until the prior communication is completed or the Bob Checkbook is reset.

Note:If you sent electronic payment instructions, please see the following article in the Microsoft Knowledge Base before proceeding:

Article ID: Q148300 Title : Money: Avoiding Duplicate Payments When Communications Fails

= RESOLUTION =

To remove these messages, do one of the following:


 * Complete the communications session by choosing the YES button.
 * If the call cannot be completed, or if you do not want to complete the session, do the following:

  Exit Bob   Rename or delete the .SND and .RCV files in the C:directory, where is the name of your file. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.   Restart the Bob Checkbook.   When you receive the error message, click YES.   Type your PIN number and click OK. 

= More Information =

If the above process does not clear the message, the final option is to delete the .CEK file in the Msbob folder and re-enter all your checkbook information.

WARNING: This option will delete all Checkbook information previously entered into the Bob Checkbook.

KBCategory: Kbusage KBSubcategory: B_Checkbook

= Additional reference words: w_bob =

Keywords : B_Checkbook Version : 1.00 1.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.