Microsoft KB Archive/96509

= Installing OS/2 on EISA Gateway 486 with Ultrastore 24F =

Article ID: 96509

Article Last Modified on 10/31/2006



This article was previously published under Q96509



SYMPTOMS
After getting the right bid file from Ultrastore and putting it on the OS/2 Install Disk, a Gateway 486/33 machine hangs after the initial OS/2 operating system banner.



CAUSE
The EISA configuration program for the Gateway computer incorrectly detects the amount of memory that is in the system.



RESOLUTION
To correct the problem, specify the amount of memory in the system in EISA Config, then reboot.



MORE INFORMATION
The Ultrastore 24F is an unsupported SCSI controller for Microsoft OS/2 1.30.1. However, Ultrastore has a .BID file for it on their bulletin board. The bulletin board phone number is (510) 623-9091.

You must obtain the ULTRA24.BID file from the Ultrastore BBS. You must rename this file to BOOTBID.BID and place it on the OS/2 Install A disk. After doing this, you can boot with this disk and proceed with the rest of the OS/2 installation.

You will need to use the EISA configuration utility from Gateway to configure the Ultrastore controller since it is an EISA device. At this time, manually insert the correct amount of memory to avoid the &quot;hanging&quot; problem.

This is an unsupported configuration, and thus should be used with caution.

Additional query words: 2.10

Keywords: KB96509

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