Microsoft KB Archive/201788

= PC DB: Cannot Send Microsoft Mail in Inbox of Outlook or Exchange Client =

Article ID: 201788

Article Last Modified on 2/22/2007

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APPLIES TO

 Microsoft Exchange Client 5.5 Microsoft Exchange Client 5.0 Microsoft Outlook 97 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition

 Microsoft Windows 95  Microsoft Outlook 98 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul> </li> Microsoft Outlook 2000 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul> </li></ul>

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This article was previously published under Q201788

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SYMPTOMS
When you attempt to send e-mail by using Microsoft Mail, you may receive the following error message:

Transport not available.

Simple Mail Transfer Protocol (SMTP) and other types of e-mail work correctly.

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CAUSE
This problem can occur if the Network/PO option no longer exists (to find this option, click Services on the Tools menu, click Microsoft Mail, click Properties, click Delivery, and then click Address types). This information is obtained from the Master.glb file when the file loads.

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RESOLUTION
To resolve this problem, restore the Master.glb file from a backup.

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WORKAROUND
To work around this problem, install the postoffice to a temporary location, and then copy the Master.glb file from the postoffice.

Additional query words: OL97, OL98, OL2000

Keywords: kbfix kbprb KB201788

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