Microsoft KB Archive/326486

= The size of a large print job does not appear or appears as a negative value in the Japanese version of Windows 2000 =

Article ID: 326486

Article Last Modified on 2/17/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q326486





SYMPTOMS
In the Japanese version of Microsoft Windows 2000, when you print a document that is over 2 gigabytes (GB), the size of the print job may not appear in the print job properties, or the size of the print job may appear as a negative value.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 11-Sep-2002 17:54  5.0.2195.6023  381,712  Printui.dll 10-Sep-2002 15:50  5.0.2195.6053  123,392  Sp3res.dll 13-Jun-2001 05:05  5.0.2195.3727    3,856  Svcpack1.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to install multiple hotfixes while restarting your computer only one time, click the following article number to view the article in the Microsoft Knowledge Base:

296861 How to install multiple Windows updates or hotfixes with only one reboot

Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbwin2000presp4fix kbbug kbfix kbqfe KB326486

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