Microsoft KB Archive/230027

Overseer: Computer Hangs When You Talk to Eve Clements

PSS ID Number: Q230027 Article last modified on 06-07-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Tex Murphy: Overseer == 

= SYMPTOMS =

When you are playing Tex Murphy: Overseer, you may receive an error message on a blue screen and your computer may stop responding (hang) when you talk to Eve Clements.

In addition, the game may stop responding while you examine objects in Lindsky’s bedroom.

= CAUSE =

This behavior can occur if both of the following conditions are true:


 * A Creative Labs PC-DVD Encore DVD-ROM drive is installed in your computer.
 * The device driver for the Creative Labs PC-DVD Encore DVD-ROM drive is outdated.

= RESOLUTION =

To resolve this issue, download and run the Dvdewup.exe file from the following Creative Labs Web site:

http://support.soundblaster.com/files/newfiles.asp

= MORE INFORMATION =

The Dvdewup.exe file installs an updated device driver for the Creative Labs PC-DVD Encore DVD-ROM drive.

For more information about this issue, please see the following article in the Microsoft Knowledge Base:

Q230629 Overseer: Game Stops Responding When You Examine Objects in Lindsky’s Bedroom

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: access tmos downloads updates

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========================================================= Keywords : kb3rdparty kbfile kbhw kbimu kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.