Microsoft KB Archive/299413

= Greetings 2001: Fatal Error or General Protection Fault When You Click Any Button on the Blue Editing Bar =

Article ID: 299413

Article Last Modified on 1/10/2006

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition

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This article was previously published under Q299413



SYMPTOMS
In Microsoft Greetings 2001 or Microsoft PictureIt! Photo Premium, the program may stop responding (hang or crash) when you click any button on the blue editing bar.

You may also receive an error message similar to the following:

Fatal Exception 0E has occurred at



CAUSE
This behavior can be caused by an outdated video driver, or by a video driver that is incompatible with Greetings 2001 or PictureIt! Photo Premium.

NOTE: This behavior can also occur when you use a video driver that has not been written specifically for your display adapter.



RESOLUTION
To troubleshoot this issue, restart your computer in Safe mode, and then attempt to use the program in Safe mode. To do this, follow these steps.

Restart Your Computer in Safe Mode
To restart your computer in Safe mode, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 2000
 Shut down and then restart your computer. While your computer is starting, press F8 when the following prompt is displayed at the bottom of the screen:

For troubleshooting and advanced startup options for Windows 2000, press F8.

 Select Safe Mode, and then press ENTER.

Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)

 * 1) Restart your computer.
 * 2) When the computer completes the Power On Self-Test (POST), press and hold down the CTRL key until you see the Windows Startup menu.
 * 3) On the Windows Startup menu, select Safe Mode, and then press ENTER.
 * 4) When Windows starts in Safe mode, click OK.

Microsoft Windows 95

 * 1) Restart your computer.
 * 2) When you see the &quot;Starting Windows 95&quot; message, press the F8 key.
 * 3) On the Windows Startup menu, select Safe Mode, and then press ENTER.
 * 4) When Windows starts in Safe mode, click OK.

Microsoft Windows NT 4.0

 * 1) Restart your computer.
 * 2) On the NT Loader screen, select Windows NT Version 4.00 [VGA mode], and then press ENTER.

Your computer starts with minimal functionality (the display is at its lowest resolution and has few colors).

Start Greetings 2001 or PictureIt! Publisher, and then test the functionality of the program. If the program runs normally in Safe mode, you may need to update the display adapter driver.

If you are unable to obtain an updated driver for your display adapter, reduce the hardware-acceleration setting of the display adapter. To do this, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click System.
 * 3) In the System Properties dialog box, click the Performance tab.
 * 4) Under Advanced settings, click Graphics.
 * 5) In the Advanced Graphics Settings dialog box, drag the Hardware acceleration slider one position to the left of Full to select Most accelerator functions.
 * 6) Click OK, click Close, and then click Yes to restart the computer.
 * 7) Start Greetings 2001 or PictureIt! Publisher, and then test the functionality of the program.

NOTE: If the issue persists, repeat steps 1 through 6 and drag the Hardware acceleration slider further to the left each time.

If the preceding steps do not resolve this issue, you may need to obtain a different display adapter.



MORE INFORMATION
To obtain an updated video driver, contact the manufacturer of your display adapter.

For information about how to contact the manufacturer of your display adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kberrmsg kbprb KB299413

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