Microsoft KB Archive/294975

= BUG: You receive a &quot;This installation package could not be opened&quot; error message when you run Office 2000 Setup =

Article ID: 294975

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q294975





For a Microsoft Office XP version of this article, see 294978.



SYMPTOMS
When you run Setup, you may receive the following error message:

This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify this is a valid Windows Installer package.



CAUSE
This problem can occur if the name of the network share from which you are running Setup is longer than 12 characters (13 characters or more). For example, you receive the error message if the path to Office Setup is as follows:

\\server\long_share_name\Off2000\CD1\Setup.exe

In the preceding path, the long_share_name is more than 12 characters.



RESOLUTION
To resolve this problem, rename the network share from which you are running Setup. For example, if the path to Office Setup is as follows

\\server\long_share_name\Off2000\CD1\Setup.exe

rename the network share to &quot;share_name&quot;. This makes the new path to Office Setup the following:

\\server\share_name\Off2000\CD1\Setup.exe

Because &quot;share_name&quot; is fewer than 12 characters, you will not receive the error message when you run Setup for Office.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF2000

Keywords: kbbug kberrmsg kbpending KB294975

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