Microsoft KB Archive/327020

= Error Message Occurs When You Start Disk Management After Extending a Hardware Array =

Article ID: 327020

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q327020



SYMPTOMS
After you add new disks to a hardware RAID array to extend storage space that contains a dynamic disk, new storage space that you added to the array may not be available at the end of the dynamic disk. Or, the Disk Management tool may not start. When you try to start Disk Management, you may receive any of the following error messages:

Logical disk manager

The remote procedure call failed.

Windows - System Error

Unknown hard Error

The system process C:\Winnt\System32\Services.exe terminated unexpectedly. Error code 128.

STOP: 0x0000007A (0x, 0xc000000e, 0x , 0x )

KERNEL_DATA_INPAGE_ERROR

(Status 0xc000000e = STATUS_NO_SUCH_DEVICE)

STOP: 0xC000021A (0x, 0xc0000006, 0x0, 0x0)

STATUS_SYSTEM_PROCESS_TERMINATED

(Status 0xc0000006 = STATUS_IN_PAGE_ERROR)

If you try to run Diskpart.exe, you receive the following error message:

The disk management services could not complete the operation.

When this problem occurs, any of the following entries may be recorded in the System event log:

Event Type: Information

Event Source: dmio

Event Category: None

Event ID: 31

Description:

dmio: Harddisk0 write error at block  due to disk removal

Event Type: Warning

Event Source: LDM

Event Category: None

Event ID: 1000

Description:

Cannot grow LUN Harddisk0: Config copy write failed

Event Type: Warning

Event Source: LDM

Event Category: None

Event ID: 1000

Description:

Disk group CompernameDg0: Errors in some configuration copies:

Disk Harddisk0, copy 1: Block 0: Disk read failure

Event Type: Information

Event Source: dmio

Event Category: None

Event ID: 34

Description:

dmio: Harddisk0 is re-online by PnP



CAUSE
This problem is caused by a timing issue when Disk Management removes the old disk and enumerates and installs the newly sized disk.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version          Size     File name --  31-Jul-2002  09:43  2195.5989.297.3  369,104  Dmboot.sys 31-Jul-2002 10:27  2195.5989.297.3  316,176  Dmconfig.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: RPC 0x7a 0xc21a

Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB327020

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