Microsoft KB Archive/327342

= XADM: Information Store Stops Responding and You Receive &quot;No Disc in the Drive&quot; Error Message =

PSS ID Number: 327342

Article Last Modified on 9/6/2002

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The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft Exchange 2000 Enterprise Server

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This article was previously published under Q327342



SYMPTOMS
Users may not be able to connect to your Exchange Server system, and the information store may stop responding (although the service does not quit). Additionally, you may receive an error message similar to the following:

store.exe - no disc. There is no disc in the drive, please insert the disc into drive A.



CAUSE
This issue may occur if Trend Micro's ScanMail version of ESE.dll (Extensible Storage Engine) is installed on your computer. The original version of this file is generally replaced during the installation of ScanMail for Exchange 2000 Server. The affected DLL file contains faulty code, which truncates a Domain Defined Attribute (DDA) string, and then interprets it as a call to drive A.



RESOLUTION
To resolve this issue, either remove ScanMail for Microsoft Exchange 2000 or contact Trend Micro, Inc. for an updated version of ESE.dll.

For information about how to contact Trend Micro, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



WORKAROUND
To work around this issue, click Abort when you receive the message described in the &quot;Symptoms&quot; section of this article. Note that this will only temporarily restore the functionality of the information store, and you must either remove ScanMail or update the affected files to permanently fix this issue.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: A: drive crash IS

Keywords: kberrmsg kbprb KB327342

Technology: kbExchange2000EntServ kbExchange2000Search kbExchange2000Serv kbExchangeSearch

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