Microsoft KB Archive/309671

= XL2000: SR-1 Stops Responding When You Open a File After an Incomplete Save =

Article ID: 309671

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Excel 2000 Service Pack 1

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This article was previously published under Q309671



SYMPTOMS
When you try to save a workbook that contains charts, Microsoft Excel stops responding. After this problem occurs, Excel stops responding when you try to reopen the workbook.



CAUSE
When a file is not saved completely, some of the information that Excel needs to reopen the file is missing.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Version     Size       File name --  26-OCT-2001  03:42:32  9.0.0.5825  7,159,853  Excel.exe 03-MAR-2001 12:25:02  2.0.4807.0     86,016  Msstko32.dll



WORKAROUND
To work around this problem, open and save the file in Microsoft Excel 2002 if available. This process repairs the file so that you can then reopen it in Microsoft Excel 2000.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Additional query words: crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kboffice2000sp3fix kbbug kbfix KB309671

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