Microsoft KB Archive/244744

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The information in this article applies to:


 * Microsoft Outlook Web Access, version 5.5

on the following platforms: x86

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SYMPTOMS
After you install Service Pack 3 (SP3) for Microsoft Exchange Server 5.5 on an Outlook Web Access (OWA) server, the following problem may arise. If a Microsoft Office document is attached to an e-mail message and then sent to another user, the e-mail recipient cannot view the attachment by using OWA when Office 2000 is also installed on the client workstation. A couple of issues occur after this happens.


 * OWA prompts the user for credentials.
 * After credentials are supplied, OWA displays a blank Office document, or it displays the following error message:
 * OWA may also display the following error message:

This problem also affects Office 97 .csv files if you use Microsoft Internet Explorer 5.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: attachments, office

Keywords :

Version : WINDOWS:5.5

Platform : WINDOWS

Issue type : kbbug
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