Microsoft KB Archive/822820

= Windows Server 2003-Based Computer Becomes Unresponsive During Periods of High Server Use =

Article ID: 822820

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
Your Microsoft Windows Server 2003-based computer becomes unresponsive during periods of high server use. This problem may be especially prevalent when you run Microsoft Exchange Server 2003 on a Windows Server 2003-based computer.



CAUSE
This problem may occur if auditing is enabled. During times of high server use, the load that auditing creates when the auditing process makes remote procedure calls (RPCs) to the event log may affect system performance and may cause the server to become unresponsive.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003 x86

Windows Server 2003 IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This hotfix allows the server to log audit events in batches. This capability minimizes the affect that auditing has on Windows Server 2003 performance because the total number of RPCs to the event log is greatly reduced.

For additional information about how to audit Active Directory directory service objects in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

814595 HOW TO: Audit Active Directory Objects in Windows Server 2003

Additional query words: XADM

Keywords: kbhotfixserver kbbug kbfix kbqfe kbwinserv2003presp1fix KB822820

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