Microsoft KB Archive/174292

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The information in this article applies to:


 * Microsoft Outlook 97

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SUMMARY
This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION
The "Article Listing" section of this article includes a subset of Knowledge Base articles about Usage, Interoperability, Printing. Use the instructions in the "Ordering an Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

"http://support.microsoft.com/support/default.asp"

Ordering an Article by E-Mail
To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

TO: mshelp@microsoft.com SUBJECT: Q119591 For more information about how to order an article by e-mail, send an e- mail message to "mshelp@microsoft.com" (without the quotation marks), with the word "index" in the subject line of the message, as in the following example:

TO: mshelp@microsoft.com SUBJECT: index

Ordering an Article over the Phone and Having It Sent to a Fax Machine
To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:


 * 1) Dial the toll-free FastTips number: (800) 936-4100
 * 2) When prompted, select the appropriate number for the product you are using (for example, for Microsoft Word, select 2).
 * 3) When prompted, select the version of the product that you are using.
 * 4) From the "FastTips Main Menu," select 1 to place a FastTips catalog order.
 * 5) At the "to order items from your catalog" prompt, select 1.
 * 6) When prompted with the "at the tone, enter the item ID number followed by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q").
 * 7) When prompted, select the fax option and enter your three-digit area code and seven-digit fax number.
 * 8) When you're finished ordering, hang up.

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.

ARTICLE LISTING
ARTICLE ID ARTICLE TITLE

Q174192  OL97: View Persistence for Public Folders may be Lost Q174123  OL97: ErrMsg: Can't open this item. An OLE registration error... Q174006  OL97: Garbled Umlauts in Subject Line Using CC:Mail Service Q173869  OL97: ErrMsg: Could Not Locate Outlook.txt Q173868  OL97: Encrypted Message Copies without Password Prompt Q173671  OL97: Bookman Old Style Font Does Not Bold in AutoSignature Q173665  OL97: Receiving Voice Mail in the Outlook Inbox Q173575  OL97: Creating and Viewing Archive Items From a Custom Location Q173488  OL97: Automatically Record Journal Entries Unavailable Q173462  OL97: Forwarded Message Behaves Differently with Rules Wizard Q173461  OL97: Show This Folder as an E-mail Address Book Is Unavailable Q173205  OL97: Cannot Sort by Company in Tasks Folder Q173204  OL97: Outlook Prints Extra Blank Page on Windows NT 3.51 Q173130  OL97: Receipt of Two Out of Office Replies Instead of One Q173129  OL97: Cannot Rename an E-mail Attachment without Opening It Q173128   OL97: Word Document Custom Date Field Off by One Day in Outlook Q173114  OL97: How to Determine the Model of theTimex Data Link Watch Q173101  OL97: Unable to Copy and Paste from the 3-Pane Extension Window Q173081  OL97  ErrMsg: Failed to Load Resource DLL ODBCINT.DLL Q173015  OL97: How to Create an Appointment that Links to a Contact Q173010  OL97: Birthday or Anniversary Spans Two Days Instead of One Q172963  OL97: How to Share Outlook Folders Using the Briefcase Q172917  OL97: Appointments Import Incorrectly with Foreign Settings Q172842  OL97: Outlook Third Party Add-on Information Q172795  OL97: How to Control the Sort Order of Your Contacts Q172754  OL97: Focus Problem With Contact Form New Journal Entry Button Q172675  OL97: Doesn't Contain in Find May Give Unexpected Results Q172538  OL97: Removing Meeting Appointments from Attendees' Calendars Q172536  OL97: Sychronize Option Not Listed on the Tools Menu Q172535  OL97: Newly Exported .PST File Locked By Another Process Q172532  OL97: Dialing 10-digit Local Calls Q172075  OL97: Task Owner Field is "Me" Instead of User Name Q172072  OL97: Troubleshooting Synchronization Problems Q172001  OL97: Text After First Comma Lost Exporting to Text File Q171743  OL97: System Hangs When Exporting to Timex Datalink Watch Q171669  OL97: Options Available for Deleting Items Q171650  OL97: Additional +1 Added to Phone Number of Contact Q171639  OL97: Improving Public Folder Access Performance Q171630  OL97: Files Installed by the Internet Mail Enhancement Patch Q171467  OL97: Cannot Archive Sent Messages If Moved to Another Folder Q171462  OL97: Find Items Fails When User Field Matches Built-in Field Q171460  OL97: Current Owner Status of a Task May Not Get Updated Q171441  OL97: Notes Field Incomplete in Printed Contact Q171436  OL97: E-mail Contains Text Instead of Attachment Q171371  OL97: Using the Inbox Repair Tool to Recover PST Information Q171324  OL97: Unable to Paste Text from Outlook 3-Pane Extension Q171293  OL97: Different Pagination Between Viewed and Printed Messages Q171231  OL97: How to Move Your Personal Folders File to a Network Server Q171043  OL97: Microsoft Fax Does Not Process Dialing Properties Q171011  OL97: Messages Marked Private Not Visible in Secondary Mailboxes Q170992  OL97: How to Save an Outlook Calendar in HTML Format Q170956  OL97: How to Change the Font Size on the Calendar TaskPad Q170920  OL97: Error Message Caused by Internet Idioms Add-In Q170916  OL97: AutoArchive Permanently Deletes Old Deleted Items Q170797  OL97: Manual Journal Entry Does not Default to Current Time Q170788  OL97: Conflicting Edits Warning After Synchronizing Folders Q170786  OL97: Translator Error Exporting to a File Q170742  OL97: Errors in Russian Section of the Holiday File Q170679  OL97: Must Close All Outlook Windows to Log On as Different User Q170656  OL97: ErrMsg Exporting Data to Timex DataLink Watch Q170655  OL97: Stack Fault ErrMsg in Kernel32.dll Using AutoDialer Q170654  OL97: View Filter Fields Are Limited to 255 Characters Q170632  OL97: Offline Folder Synchronization Error Q170603  OL97: Go to Today and/or Group By Button Unavailable on Toolbar Q170599  OL97  ErrMsg: Opening PDF File Attachment in Outlook Q170578  OL97: Details of Private Appointments Can Be Viewed by Others Q170544  OL97: Results of Dragging a File Into an Outlook Folder Q170538  OL97: How to Mail Merge from Outlook Contacts to Word 97 Q170524  OL97: How to Stop Outlook from Dialing ISP When Starting Up Q170453   OL97: Contact Dragged to Inbox Does not Appear in To Field Q170401  OL97: Some Fonts Appear as Question Marks Using WordMail Q170385  OL97: Contents of the Imepread.txt Readme File Q170384  OL97: Configuring IMEP to Automatically Dial Your ISP Q170300  OL97: Behavior of Appointment Reminder Check Box Q170258  OL97: How to Remove the Internet Mail Enhancement Patch Q170138  OL97: E-Mail Priority not Recognized by Outlook Q169944  OL97: Appointments Imported From Schedule+ May be Off One Hour Q169943  OL97: Exchange Server Performance Improvements in Outlook 8.01. Q169872  OL97: How to Create a Resource Account in Outlook Q169871  OL97: Private Items are Viewable by Non-Outlook Delegates Q169824  OL97: Contact's Journal Entries Lost When Importing or Copying Q169820  OL97: Delegate Permissions Become Incorrectly Set to Custom Q169818  OL97: Phone Call Not Logged on Contacts Journal Page Q169817  OL97: Imported Phone Numbers Have .000 Appended Q169662  OL97: Daily Notes from Schedule+ 1.0 Do Not Import to Outlook Q169644  OL97: Changes to Recurring Meeting Sends Duplicate Updates Q169566  OL97: Custom Template Does not Appear in Word Letter Wizard Q169564  OL97: Cannot Omit or Change Name When Printing in Memo Style Q169503  OL97: Running Clean Mailbox Agent Can Result in Lost Mail Q169495  OL97: Delay When Automatically Recording Journal Entries Q169287  OL97: Import Wizard Procedure Incomplete Q169285  OL97: Importing a PDL from a PAB May Cause Duplicate Contacts Q169242  OL97: Viewing Other's Schedule+ Calendar Uses Outlook Calendar Q169241  OL97: Error in Page Setup Using Acrobat PDFWriter Q169112  OL97: How to Set Outlook's Calendar to 24-Hour Time Q169060  OL97  ErrMsg: Error Occurred While Checking Spelling. Q169054  OL97: Outlook Hangs Printing Detailed Address Card View Q168952  OL97: Task Priority Not Retained in Timex Data Link Wizard Q168951  OL97: Anniversary or Birthday Not Held in Timex Data Link Wizard Q168832  OL97: Spelling Checker Does Not Check Words in the Subject Line Q168807  OL97: Error Message Using Outlook's AutoDialer Q168783  OL97: No Option to Import/Export dBase, Access, Excel or FoxPro Q168767  OL97: Garbled Characters in Imported CC:Mail Bulletin Board Q168727  OL97: Cannot Create a Conditional Rule with the Rules Wizard Q168687  OL97: Schedule+ 1.0 Users May Not See Outlook Free/Busy Times Q168666  OL97  Err Msg: Unable to Open Default Mail Folders Q168665  OL97: All Day Events Not Exported to Timex Data Link Watch Q168644  OL97: How to Back Up Outlook's Data Q168642  OL97: Unable to Print a Shared Schedule+ Calendar from Outlook Q168625  OL97: Items Deleted From a Shared Mailbox Go to Wrong Folder Q168623  OL97 ErrMsg: Operation Failed Saving Message with Attachment Q168622  OL97: Date Prints in Empty User Defined Date/Time Field Q168621  OL97: Calendar Disappears in Second Window Q168619  OL97 ErrMsg: Condition is not Valid Using Timex Wizard Q168588  OL97: Fax Uses Incorrect Country Code With Windows NT Q168587   OL97: ALT+I in Find Items Causes Outlook to Stop Responding Q168586  OL97: Lunar New Year Is a Chinese, not a Japanese, Holiday Q168346  OL97: Text On a Weekly Calendar May Print Incorrectly Q168343  OL97: Changing the Time Zone Without Changing Appointment Times Q168324  OL97: Text Limited in Icon View of a Note Q168240  OL97: Postal Codes Import Incorrectly from Excel Workbook Q168147  OL97: How to Make a Global Change to a Group of Contacts Q168099  OL97: Views Differ Between Task Folder and TaskPad Q168066  OL97: Recurring Appointments Display Only Series in Card View Q168065  OL97: Appointment Day Does Not Display Bold on Calendar Q168024  OL97: How to Create a Linked Object From a Word Document Q168020  OL97: Information About Synchronizing Outlook with PalmPilot Q167993  OL97: Notes Are Maximized When Opening or Creating New Notes Q167986  OL97: When the Check for New Messages Setting Takes Effect Q167984  OL97: OK Button Appears Dimmed When Mapping Custom Fields Q167982  OL97: Recording Journal Entries for Files from Other Programs Q167976  OL97: Outlook Always Starts With Outlook Bar and Folder List Off Q167975  OL97: Office Programs Stop Responding While Outlook Is Busy Q167974  OL97: How to Remove Microsoft Sample Forms From Your Computer Q167940  OL97: Only First Call Connects with Gateway Voice Modem Q167835  OL97: Letters Not Listed When Viewing Journal Entries by Contact Q167772  OL97: Team Manager Tasks Disappear When Default Delivery Moved Q167770  OL97: Field Differences Between Outlook and Word Mail Merge Q167755  OL97: Truncated Data From Imported dBase File Q167754  OL97: Cannot Set or Change the Default File Save As Location Q167676  OL97: Multiple Personal Address Book Imports Cause Duplicates Q167615  OL97: Private Appointment Allows Delegate to Double-book Time Q167425  OL97: Error Importing Schedule+ 1.0 (.cal) Files to Outlook Q167337  OL97: How to Import and Export Text Data with Outlook Q167316  OL97: How to Import Act 2.x Files into Outlook Q167286  OL97: Source of the User Name for the Header/Footer Q167257  OL97: Problems Sending Fax With Personal Fax for Windows NT Q167256   OL97: Incorrect Page Size for Day-Timer Junior Pocket Forms Q167142  OL97: Internet Mail Reply Does not Add Angle Bracket Q167088  OL97: No Warning for Missing DNS Information Q167080  OL97: Outlook Support for vCards Q166993  OL97 Outlook Calendar Template for Word 97 Available on MSL Q166976  OL97: Help for IMEP Disappears After Installing Other Add-ins Q166975  OL97: Problems Copying Profiles when Using IMEP Q166974  OL97: Error When Installing IMEP With Running Programs Q166948  OL97: How to Record a Fax in the Journal Q166947  OL97: Duplicate Meeting Request Sent When Adding New Attendees Q166935  OL97: Buttons Missing From Outlook Toolbars Q166899  OL97: Direct Booking of a Resource Without a Delegate Account Q166898  OL97: Windows 95 Service Pack 1 and Password Issues Q166855  OL97 ErrMsg: Importing Schedule+ SC2 File Q166852  OL97: Outlook Continues to Run After Exit with AutoJournal Q166851  OL97: How To Automatically Add New Contacts to the Journal Q166850  OL97: Outlook Starts Slowly with AutoJournal Feature Q166780  OL97: Why Outlook Displays a Security Warning Opening an Item Q166779  OL97: Inconsistent Sorting In "Group By Conversation Topic" View Q166741  OL97: Duplicate Meetings in Calendar Q166739  OL97 Doc Err: Add Internet Address to the Personal Address Book Q166669  OL97: Unable to Open or Delete a Recurring Appointment Q166645  OL97: Printed Shared Calendar Uses Wrong Name in Header/Footer Q166488  OL97: How to Turn on the Horizontal Scroll Bar in Table Views Q166446  OL97: Outlook Voting and Vote Processing Q166419  OL97: Unable To Print Using Daily Style of Shared Calendar Q166405  OL97: Missing Date Completed Data on Task Export Q166380  OL97: Error Converting Outlook Contacts to Schedule+ Q166376  OL97: Tracking the Delivery and Reading of E-mail Messages Q166307  OL97: How to Convert Outlook Appointments to Schedule+ 7.0 Q166264  OL97: Internet Idioms Error When Starting Outlook Q166263  OL97: Zoom Percentage Too Small Q166253  OL97: TaskPad Field Missing from Calendar View Q166124  OL97: Cannot Show More Than 12 All Day Events in Day View Q166023  OL97: Outlook 8.02 Security Improvements Q166011  OL97: Appointment Form Opens With "All day event" Selected Q165981  OL97: Adding an Outlook Folder to the Office Shortcut Bar Q165885  OL97: ErrMsg Opening "Welcome to Microsoft Outlook!" Q165873  OL97: Sam Translator Error Importing Schedule+ File Q165859  OL97: Cannot Select Which Personal Address Book to Import Q165607  OL97: How to Make a Shortcut to a File in an Appointment Q165498  OL97: Error During Conversion of Lotus Organizer Files Q165423  OL97 Err Msg: Printing Contacts Using a Brother MFC Printer Q165422  OL97: Can't Click to Display Next Off-Screen Appointment Q165411  OL97: Some Manual Journal Entries Are Not Logged to Contacts Q165375  OL97: Exporting Outlook Contacts to Internet Mail and News Q165207  OL97: Problems With Netscape Internet Mail Transport Q165116  OL97: Mail Attachment Security Add-in Available on Web Q165115  OL97: Outlook Problems Handling Macintosh File Attachments Q164994  OL97: Converting Windows Cardfile Files to Outlook Q164974  OL97: Minimized Message Cannot Be Closed with Right-click Q164809  OL97: Outlook Address Book Missing New Contact From Same Company Q164744  OL97: E-Mail Opened in Netscape Navigator May Not Line Wrap Q164670  OL97 ErrMsg: Opening Office Resource Kit File Forms2.pst Q164626  OL97: Letter to Contact Wizard Does Not Insert Company Q164625  OL97: How to Migrate Custom Categories to Other Users Q164533  OL97 ErrMsg: OLE Automation Error With Timex Data Link Q164532  OL97: How to Create a Distribution List of Contacts Q164531  OL97: How to Use the Windows Address Book (WAB) with Outlook Q164520  OL97: Lotus Organizer Conversion Issues Q164477  OL97: Address Displays Incorrectly on Imported Contacts Q164408  OL97: Imported Fax Numbers May not Work in Outlook Q164407  OL97: Managing a PST for Two Different Computers Q164401  OL97: Fields Missing Inserting a Contact into Word Q164313  OL97: Cannot Print Secondary Tab of Outlook Forms Q164311  Cannot Cancel Exchange or Outlook Start when Server is Offline Q164271  OL97: Converting Schedule+ Files to Outlook 97 Q164107  OL97: Converting SideKick Files to Outlook 97 Q164106  OL97: How to Change the Date Format of Calendar Headings Q164046  OL97: Converting ECCO Files to Outlook Q163743  OL97: Information About Outlook Version 8.01 Q163671  OL97: Deleted Folder Becomes Subfolder to Deleted Items Q163668  OL97: Monthly Calendar Printing Limitations Q163666  OL97: Problem Exporting Multi-line Contact Street Addresses Q163664  OL97 Err Msg: Accepting Schedule Plus Meeting Request Q163663  OL97: Overlapped Characters When Printing Contacts Q163609  OL97: How to Manage Outlook Windows Q163528  OL97: How to Control Printing Monthly Calendar Thumbnails Q163527  OL97: Cannot Print, Print Preview, or Delete Selected Group Q163380  OL97: How to Set Fax to Dial Local Numbers As Long-Distance Q163178  OL97: How to Change the Name of Contacts in the Address Book Q163177  OL97: Weekday Is Wrong for Dates More than 30 Years Ago Q163144  OL97: No Schedule+ Icon on Outlook Toolbar Q163091  OL97: Blank Program Buttons on Taskbar After Starting Outlook Q163090  OL97: Error in OUTLPRNT When Defining Print Style or Printing Q163089  OL97: Sent Mail Disappears with Focal Point Extensions Loaded Q162993  OL97: Error Message: "You cannot group items by this field" Q162990  OL97: Troubleshooting Schedule Plus Import Problems Q162757  OL97: How to Display Word Custom Properties in an Outlook View Q162734  OL97: Cannot Access Offline Folders When Working Offline Q162688  OL97: How to Import Act! Version 3.0 Contacts into Outlook Q162494  OL97: Published Form Does Not Appear Under the Compose Menu Q162362  OL97: Migrating from Internet Mail to Outlook Q162346  OL97: Using Exchng32.exe to Troubleshoot Outlook Problems Q162248  OL97: Troubleshooting Outlook Bar Problems Q162246  OL97: Location Settings Determine Phone Number Format Q162223  OL97: Err Msg: "MAPI Spooler Has Shut Down Unexpectedly" Q162215  OL97: Saving Contact Attached to E-mail Message Fails Q162206  OL97: Working with Personal Folders Q162149  OL97: Internet Tab Missing from Message Properties Dialog Box Q162083  OL97: Error in Outlook 97 Using Spelling Checker Q162046  OL97: Remote Mail, Offline Folders, and Working Offline Q162026  OL97: Cannot Replicate the Outlook Bar Q161975  OL97: Unable to Group by Subject Q161857  OL97: Could Not Find a Contact with This E-mail Address Error Q161851  OL97: No Check Names Feature for Additional Contact Folder Q161808  OL97: Message Modification Date Determines Archive Date Q161743  OL97: How to Disable Offline Folders Q161740  OL97: Displaying Excel Custom Properties in an Outlook View Q161737  OL97: Outlook Offline Folder Icons Are Not Briefcases Q161725  OL97: What Are Offline Folders and How Do You Use Them? Q161656  OL97: Unexpected Logon Screen When Starting Outlook Q161632  OL97: Contact Not Listed in the Journal Contact List Q161624  OL97: How to Find Messages Sent or Carbon Copied to a Person Q161617  OL97: No "Deliver New Mail Now" Button on Standard Toolbar Q161611  OL97: How to Change Display of Weekends in Month Calendar Q161587  OL97: How to Customize Outlook Calendar Holidays Q161581  OL97: Appointments Are Set in Calendar in Personal Folders Q161556  OL97: Importing from Microsoft Excel Requires Named Range Q161478  OL97: Free/Busy Time Is Not Immediately Updated Q161389  OL97: How to Add and Delete Holidays in the Calendar Q161369  OL97: Timex Wizard May Not Communicate With Watch Q161365  OL97: Can't Create New Message from Office Shortcut Bar Q161349  OL97: Contact Information Does Not Appear in Address Book Q161327  OL97: How to Copy or Move Outlook Folders Q161312  OL97: Cannot Browse File System Folders in Outlook on NT 3.51 Q161302  OL97: Attachment Does Not Copy Using Drag-and-Drop Feature Q161297  OL97: How to Change Drop-Down Menu Display Behavior Q161295  OL97: Cannot Import or Export User-defined Contact Fields Q161291  OL97: Calendar Time Font Size Does Not Change Q161285  OL97: Cannot Drag Multiple Appointments to the Calendar Q161279  OL97: How to Display Multiple Days in the Calendar Q161277  OL97: How to Copy Folder Design Properties Q161212  OL97: Error Message: "Unable to load NXPEXT32.DLL" Q161098  OL97: How to Remove Page Border From Table Print Style Q161095  OL97: TaskPad Missing in Day/Week/Month View of Calendar Q161060  OL97: Task Information Bar Does Not Show Overdue Status Q161059  OL97: Status Bar Progress Indicator Appears to Stop Responding Q161057  OL97: Map Custom Fields Button Not Available (Dimmed) Q161037  OL97: How to Link Outlook Appointments, Contacts, and Tasks Q161033  OL97: Calendar or Task Reminders Do Not Appear Q161032  OL97: Blank Item in Deleted Items Folder While Journaling Q161004  OL97: "Empty 'Deleted Items' Folder" Works Only on Primary Store Q160989  OL97: Timex Watch Will Not Accept Extended Characters Q160958  OL97: Cannot Drag Mail Message Folder Shortcuts to Outlook Bar Q160863  OL97: How to Send a Contact to a Fax Address Q160852  OL97: ENTER Key Does Not Open Journal Entry from Within Contact Q160728  OL97: Exchange Preview Pane Extension Not Available in Outlook Q160521  OL97: Categories Unavailable in Mail Merge to Word Q160302  OL97: How to Open Someone Else's Calendar or Other Folder Q160299  OL97: Text Does Not Wrap in Monthly Calendar View Q160290  OL97: No Option for Printing All Appointment Text Q160250  OL97: Printout of Item Contains Header but no Body Text Q159857  OL97: New Field Button Is Unavailable in Field Dialog Boxes Q159708  OL97: How to Include Shortcut to Public Folder in Mail Message Q159694  OL97: Adding a Shortcut Icon to Access Another User's Calendar Q158254  OL97: Reminder Displays from Different User Profile Q158084  OL97: Converters Included with Outlook Q157875  OL97: Cannot Customize Calendar Week Numbers for Fiscal Year Q155897  OL97: Using Schedule+ as the Primary Calendar in Outlook 97 Q154296  OL97: Cannot Add Shortcut for a Single File to Outlook Bar Additional query words: index

Keywords         : kblist Version          : WINDOWS:97 Platform         : WINDOWS Issue type       : kbinfo Last Reviewed: July 2, 1999