Microsoft KB Archive/177946

Money: Problems Playing or Hearing the Product Tour

PSS ID Number: Q177946 Article last modified on 08-18-1998

WINDOWS:98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 == Microsoft Money 98 == 

= SUMMARY =

Microsoft Money requires the RLE Video Compression Codec and ActiveMovie to play the Product Tour and other files. This article describes how to ensure that the correct RLE Video Codec is installed and working, and how to remove and reinstall the version of ActiveMovie that ships with Money.

= MORE INFORMATION =

Verifying RLE Video Compression Is Working
To verify the RLE Video Compression Codec is working correctly, use the appropriate method for your version of Microsoft Windows.

Windows 98
  Open Money.   On the Help menu, click About Microsoft Money, and then click System Info.   In the Microsoft System Information dialog box, click the “+” sign next to Components, then click the “+” sign next to Multimedia.   Click Video Codecs to display the list of installed video codecs in the right pane. Scroll down if necessary and verify that information similar to the following is diplayed: Key: vidc.MRLE Description: RLE Group: icm Driver: msrle32.dll Version: 4.10.0.1998 Date: 5/11/98 20:01 Size: 28672 bytes 

NOTE: The verion number and date shown on your computer may be different from the example listed above. If different, the version should be higher and the date should be more recent.

Windows 95
<ol style="list-style-type: decimal;">  Open Money. </li>  On the Help menu, click About Microsoft Money, and then click System Info. </li>  In the Microsoft System Information dialog box, click the “+” sign next to Video, and then click RLE. </li>  On the toolbar, click the button with the green triangle (Start Test). </li>  Make sure your Money CD-ROM is in your CD-ROM drive, and then click to select your CD-ROM drive in the Look In list. </li>  Navigate to the following folder (assuming your CD-ROM drive is letter D): D: </li>  Open the 01intro.avi file by double-clicking it. </li>  The video clip should play with sound. To close this window while the video clip is playing, click the Close button (the “x”) on the window’s title bar. </li>  When prompted, click Yes or No depending on whether you saw and heard the video play. </li>  On the File menu, click Exit to close the Microsoft System Information dialog box. </li></ol>

If the video played with sound, the RLE Video Compression Codec is working correctly.

If not, check whether the RLE Video Compression is installed, and install it if necessary.

Installing RLE Video Compression If Necessary
<ol style="list-style-type: decimal;">  Click the Start button, point to Settings, and then click Control Panel. </li>  Double-click Multimedia, and then click the Advanced tab. </li>  Click the + sign next to Video Compression Codecs, and see if RLE is listed. </li>  If RLE is not listed, install it by following these steps: <ol style="list-style-type: lower-alpha;">  Click Start, point to Settings, and then click Control Panel. </li>  Double-click the Add New Hardware icon. This opens the Add New Hardware wizard. </li> <li> Click Next to start the wizard. </li> <li> Click No, and then click Next when asked: Do You Want Windows to Search For Your New Hardware? </li> <li> Under Hardware Types, click Sound, Video and Game Controllers and then click Next. </li> <li> Under Manufacturers, click Microsoft Video Codecs. Under Models, click RLE. </li> <li> Click Next, and then click Finish to install the RLE Video Compression Codec. </li></ol> </li></ol>

Removing and Reinstalling ActiveMovie
Use the appropriate method for your version of Microsoft Internet Explorer.

Steps for Internet Explorer 3.02a:

<ol style="list-style-type: decimal;"> <li> Make sure the Money 98 CD-ROM is in your CD-ROM drive, and that no other programs are running. </li> <li> Rename the following files found in the folder: Amovie.ocx Actmovie.exe Quartz.dll To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li> Click the Start button, point to Find, and then click Files Or Folders. </li> <li> In the Named box, type Amovie.ocx. </li> <li> Click Find Now. </li> <li> Using the right mouse button, right-click the Amovie.ocx icon, and then click Rename on the shortcut menu. </li> <li> Rename the file to Amovie.old. </li> <li> Repeat steps a-e for Actmovie.exe and Quartz.dll, changing each of the file’s extensions to .old. </li></ol> </li> <li> Click the Start button, point to Programs, and then click MS-DOS Prompt. </li> <li> In the MS-DOS Prompt window, type the following and then press ENTER: cd C: NOTE: If you did not install Windows to your C drive or if you Installed Windows to a directory other than Windows, then substitute the drive letter and path you used in place of C:. </li> <li> In the MS-DOS Prompt window, type the following command to extract amovie.exe, and then press ENTER: Extract D: Amovie.exe NOTE: If your CD-ROM drive uses a different drive letter, substitute it for D. </li> <li> Once the extraction is complete, close the MS-DOS Prompt by typing “exit” (without the quotation marks), and then press ENTER. </li> <li> The Amovie.exe icon should now be visible on the desktop. Double-click the Amovie.exe icon to run ActiveMovie Setup. </li></ol>

Steps for Internet Explorer 4.0:

<ol style="list-style-type: decimal;"> <li> Make sure the Money 98 CD-ROM is in your CD-ROM drive, and that no other programs are running. </li> <li> Rename the following files found in the folder: Amovie.ocx Actmovie.exe Quartz.dll To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li> Click the Start button, point to Find and then click Files Or Folders. </li> <li> In the Named box, type Amovie.ocx. </li> <li> Click Find Now. </li> <li> Using the right mouse button, right-click the Amovie.ocx icon, and then click Rename on the shortcut menu. </li> <li> Rename the file to Amovie.old. </li> <li> Repeat steps a-e for Actmovie.exe and Quartz.dll changing each of the file’s extensions to .old. </li></ol> </li> <li> Reinstall Internet Explorer 4.0 by double-clicking the Internet Setup icon you used to first install Internet Explorer 4.0. </li></ol>

= REFERENCES =

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q141801 TITLE : Troubleshooting Audio CODECS in Windows

ARTICLE-ID: Q142946 TITLE : Troubleshooting Video CODECS in Windows

Additional query words: w_money 6.0 7.0 hat tour html movie tour product active movie ====================================================================== Keywords : kbenv kbdta Version : WINDOWS:98,99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.