Microsoft KB Archive/330197

= The Information Store service stops unexpectedly when a message with a null Internet message ID is delivered locally =

Article ID: 330197

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 4
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q330197





SYMPTOMS
The Information Store service in Microsoft Exchange Server 5.5 stops unexpectedly when a message with a null Internet message ID is delivered locally.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: Information store

  Date         Time    Version       Size        File name --  09-Oct-2002  03:40   5.5.2656.84   2,627,344   Store.exe Note Because of file dependencies, this hotfix requires Exchange Server 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



Author: PENGWU

Writer:

Tech Reviewer:

Editor: v-kathyd

Keywords: kbhotfixserver kbqfe kbqfe kbbug kbfix KB330197

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