Microsoft KB Archive/812935

= &quot;Internet Explorer Cannot Download&quot; Error Message When You Use an HTTPS URL to Open an Office Document or PDF File =

Article ID: 812935

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1

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SYMPTOMS
When you try to open a Microsoft Office document or a PDF file by typing an HTTPS Uniform Resource Locator (URL) for the document on the Address bar in Internet Explorer 6 Service Pack 1 (SP1), the document may not open, and you may receive the following error message:

Internet Explorer cannot download document.pdf from server



CAUSE
This issue may occur if any one or more of the following conditions are true:
 * The Do not save encrypted pages to disk check box is selected in Internet Explorer 6.0 SP1.
 * The server sends the &quot;Cache-Control: No Store&quot; header.
 * The server sends the &quot;Cache-Control: No Cache&quot; header.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date        Time   Version            Size    File name --  11-Mar-2003  08:42  6.0.2800.1174     585,728  Wininet.dll



WORKAROUND
To work around this problem, make sure that Do Not Save Encrypted Files check box is not checked and that the server does not send the &quot;Cache-Control: No Store&quot; or the &quot;Cache-Control: No Cache&quot; header.

You may also be able to work around this problem by using an HREF to load the document.

Note This method does not work if the server uses the &quot;Cache-Control: No Cache&quot; header.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kberrmsg kbqfe kbfix kbinetdev kbbrowse kbhtml kbhttp kbie600presp2fix KB812935

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