Microsoft KB Archive/216151

= PRJ: Error Message Replying to Workgroup Message with Lotus Notes Client =

Article ID: 216151

Article Last Modified on 5/28/2007

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APPLIES TO


 * Microsoft Project 2000 Standard Edition
 * Microsoft Project 98 Standard Edition

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This article was previously published under Q216151



SYMPTOMS
When you reply to a Microsoft Project workgroup message in Lotus Notes client 4.5 or later, you may receive any of the following error messages:

An error occurred during initialization. The attachment contained in the message you are trying to open could not be retrieved successfully.

-or-

An error occurred while processing a request on an object.

-or-

An error occurred during initialization. An error occurred while saving the file. The data was not saved.



CAUSE
This problem may occur if the Lotus Notes client is not configured correctly to work with Windows messaging. For the Lotus Notes client to be properly configured, you must install the Windows messaging components on the system before you install the Lotus Notes client.

Lotus Notes makes additional changes to the system when it detects that Windows messaging components are installed on the system.

NOTE: You may also receive this message if the User Name setting on the General tab of the Options dialog box is blank. (On the Tools menu, click Options.) This setting needs to have the manager's e-mail address.



RESOLUTION
To resolve this problem, install the Lotus Notes client after installing Windows Messaging on the system, by following these steps:
 * 1) Remove the Lotus Notes client.
 * 2) Install the Windows Messaging components, if not already installed.
 * 3) Install the Lotus Notes client.

NOTE: This process requires you to remove and reinstall the Lotus Notes client. You need to have the documentation for Notes available before you begin.

Remove the Lotus Notes Client

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Add/Remove Programs icon. Click to select Lotus Notes in the list of programs, and then click Add/Remove.
 * 3) Click Remove All to remove Lotus Notes.

Install the Windows Messaging Components, If Not Already Installed
NOTE: The Windows messaging components are already installed on your computer if Control Panel contains an icon named Mail or Mail and Fax.

Use the appropriate method for your version of Windows.

Microsoft Windows 98

 * 1) Locate Wms.exe on the Windows 98 CD-ROM in the Tools\OldWin95\Message directory.
 * 2) Double-click the Wms.exe file.
 * 3) Follow the instructions provided by the Setup program.
 * 4) If prompted to restart your computer when Setup is completed, click OK to allow Setup to finalize settings.

Microsoft Windows NT 4.0

 * 1) Click Start, point to Settings and click Control Panel.
 * 2) In Control Panel, double-click the Add/Remove Programs icon.
 * 3) On the Windows Setup tab, click to select Windows Messaging, and then click Details.
 * 4) Click to select the Windows Messaging check box, and then click OK.

Microsoft Windows 2000
For additional information about how to configure Windows Messaging components in Microsoft Windows 2000, click the article number%2 below to view the article%2 in the Microsoft Knowledge Base:

254458 Windows 2000 Does Not Include Windows Messaging by Default

Microsoft Windows XP
For additional information about how to configure Windows Messaging components in Microsoft Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

314491 Windows Messaging Errors After You Upgrade to Windows XP

Install the Lotus Notes Client and Create a Mail Profile

 * 1) Install the Lotus Notes client.

NOTE: Refer to your Lotus Notes documentation.
 * 1) In Windows 95/98 or Windows NT 4.0, click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Mail or Mail and Fax icon.
 * 3) Click Show Profiles.
 * 4) Click Add, and select only Lotus Notes Mail for the new profile. Then, click Next.
 * 5) Name the new profile, and then click Next. Leave the default settings for Personal Address Book and Personal Folders, and then click Finish.
 * 6) In the list of profiles, click the new profile.
 * 7) Click Properties.
 * 8) In the list of services, click Personal Address Book, and then click Remove. Do the same for Personal Folders.
 * 9) On the Delivery tab, make sure that Lotus Notes Transport is selected.
 * 10) On the Addressing tab, click Add. Add the address book for the group that you belong to, and then click Add.
 * 11) In the Show this address list first list, select the address book you will use most often.
 * 12) Click OK.

You may need to select a profile to use the next time you use an e-mail function in Microsoft Project.



MORE INFORMATION
For more information about Wms.exe, see the Wms-fax.txt file, on the Windows 98 CD-ROM in the Tools\OldWin95\Message directory.

Lotus Notes is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kbbug kberrmsg kbpending KB216151

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