Microsoft KB Archive/318718

= &quot;Error 734: The PPP Link Control Protocol Was Terminated&quot; Error Message Occurs If You Try to Establish a Dial-Up Connection =

Article ID: 318718

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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This article was previously published under Q318718



SYMPTOMS
If you try to establish a Point-to-Point Protocol (PPP) dial-up connection, you may receive the following error message:

Error 734: The PPP link control protocol was terminated.

As a result, you cannot establish a dial-up connection.



CAUSE
This issue may occur if either of the following conditions are true:
 * Multi-link negotiation is turned on for the single-link connection.

-or-
 * The dial-up connection security configuration is incorrectly configured to use the Require secured password setting.



RESOLUTION
To resolve this issue:
 * 1) Click Start, point to Settings, and then click Network and Dial-up Connections.

NOTE: For Windows Server 2003, click Start, point to Control Panel, and then point to Network Connections.
 * 1) Right-click the appropriate dial-up networking connection, and then click Properties.
 * 2) Click the Networking tab, and then click Settings.
 * 3) Click to clear the Negotiate multi-link for single link connections check box (if it is selected).
 * 4) Click OK, and then click OK.
 * 5) Double-click the connection, and then click Dial.
 * 6) * If this procedure resolves the issue and you can establish a dial-up connection, you do not have to follow the remaining steps in this article.
 * 7) * If this does not resolve the issue and you cannot establish a dial-up connection, go to step 7 to continue to troubleshoot this issue.
 * 8) Right-click the connection, and then click Properties.
 * 9) Click the Security tab.
 * 10) Under Security options, click Allow unsecured password in the Validate my identity as follows box, and then click OK.
 * 11) Double-click the connection, and then click Dial to verify that you can establish a dial-up connection.



MORE INFORMATION
For additional information about how to troubleshoot a similar 'Error 734' error message, click the article number below to view the article in the Microsoft Knowledge Base:

282795 Windows 2000 RAS Error 734 with a Bianca/Brick-XS Multiple-Protocol Router

For additional information about how to use MSN Internet Services in Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

238510 Using MSN Internet Services in Windows 2000

Keywords: kbprb KB318718

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