Microsoft KB Archive/821843

= The Setup program cannot change the service account to a master domain account in Systems Management Server 2.0 =

Article ID: 821843

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 5

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SYMPTOMS
When you use the Microsoft Systems Management Server (SMS) 2.0 Setup program to change the SMS service account from a resource domain account to a master domain account, the SMS Site Component Manager component may not be able to change the account.

The Sitecomp.log and Srvacct.log may have entries that are similar to the following:

Sitecomp.log: Polling all servers... Polling component server WINDOWSNTBDC...  Reinstalling component SMS_EXECUTIVE...  Deinstalled the performance counters. Deinstalled as service SMS_EXECUTIVE. Starting bootstrap operations... Installed service SMS_SERVER_BOOTSTRAP_WINDOWSNTBDC. WINDOWSNTBDC was detected as a BDC. Starting to wait for PDC/BDC sync... Srvacct.log: <05-26-2003 11:27:54> Max wait for PDC/BDC sync set to 30 minutes (default value) <05-26-2003 11:27:54> Pre-sync: Error from NetUserGetInfo, level 20 (2221) <05-26-2003 11:27:54> Waiting for PDC/BDC Sync (2221) <05-26-2003 11:29:54> Pre-sync: Error from NetUserGetInfo, level 20 (2221) <05-26-2003 11:29:54> Waiting for PDC/BDC Sync (2221)



CAUSE
This problem may occur if the SMS 2.0 Service Pack 5 (SP5) site server is installed on a backup domain controller (BDC).



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have SMS 2.0 SP5 installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement Information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version  Size     File name 10-Jun-2003 23:50  2.0.4.1  252,719  Sms2.0-kb21843-sp5-x86-enu.exe After the fix is installed, the following files will have the listed attributes or later:   Date         Time   Version        Size     File name --  23-Feb-2003  10:05  2.0.1493.5011  855,312  Preinst.exe 25-Feb-2003 16:00  2.0.1493.5133  397,680  Sitecomp.exe 10-Jun-2003 23:24                 126,758  Sitecomp.map



WORKAROUND
To work around this problem, install your SMS 2.0 site server on a domain member server and not on a domain controller.



MORE INFORMATION
For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbsms200presp6fix kbsecurity kbsetup kbfix kbbug KB821843

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