Microsoft KB Archive/839037

= You receive a &quot;STOP 0x0000001a&quot; error message on a Windows 2000-based multiprocessor computer =

Article ID: 839037

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
Your Microsoft Windows 2000-based multiprocessor computer may quit unexpectedly, and then you receive an error message that is similar to the following:

STOP: 0x0000001a MEMORY_MANAGEMENT



CAUSE
This problem occurs because an internal table can be modified by two threads at the same time on a multiprocessor computer. In this scenario, the internal table is corrupted.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 4.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  10-Feb-2004  19:47  5.0.2195.6897      30,160  Mountmgr.sys 07-Apr-2004 09:54  5.0.2195.6922   1,701,120  Ntkrnlmp.exe 07-Apr-2004 09:55  5.0.2195.6922   1,722,368  Ntkrpamp.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Page Table Entry PTE crash hang freeze

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB839037

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