Microsoft KB Archive/941077

= Error message when you perform a copy-and-paste operation or a drag-and-drop operation on a Windows XP SP2-based computer: &quot;ApplicationName has encountered a problem and needs to close&quot; =

Article ID: 941077

Article Last Modified on 9/11/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition 

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SYMPTOMS
On a Windows XP Service Pack 2 (SP2)-based computer, you run an application that uses the Microsoft Rich Edit 2.0 component. When you perform a copy-and-paste operation or a drag-and-drop operation in the rich edit control of the application, the application may stop unexpectedly. Additionally, you may receive the following error message:

has encountered a problem and needs to close. We are sorry for the inconvenience.

This problem occurs if the application uses the PFM_BORDER parameter and the wBorderSpace parameter in the PARAFORMAT2 structure.



CAUSE
This problem occurs because the Rich Text Format (RTF) writer and the RTF reader do not check borders in Windows XP SP2. Therefore, when you perform a copy-and-paste operation or a drag-and-drop operation in the rich edit control, an access violation occurs. This access violation causes the application to stop unexpectedly.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply the hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about rich edit controls, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms651298.aspx

For more information about Rich Edit 4.1, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms651760.aspx#_win32_Rich_Edit_Version_4.1

For more information about the PARAFORMAT2 structure, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms651894.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: riched20 access violation copy paste XP SP2 border PFM_BORDER wBorderSpace

Keywords: kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB941077

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