Microsoft KB Archive/283728

= XADM: KMS Server Does Not Start with Event ID 5015 Error Message: Exchange Key Management Service Failed Logging on As a MAPI Client =

Article ID: 283728

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q283728



SYMPTOMS
The Microsoft Exchange Key Management Service (KMS) may not start and an event ID 5015 error may occur. The following messages may be logged in the Application event log:

Event Type: Information

Event Source: ESE98

Event Category: General

Event ID: 102

Description: MSExchangeKMS (2192) The database engine started a new instance (0).

Event Type: None

Event Source: MSExchangeKMS

Event Category: None

Event ID: 5130

Description: The MachineEnrollmentAgent cert for this KMS is successfully loaded.

Event Type: Error

Event Source: MSExchangeKMS

Event Category: None

Event ID: 5015

Description: Microsoft Exchange Key Management service failed logging on as a MAPI client.



CAUSE
This issue can occur if the mailbox store that the system attendant mailbox is located in is not mounted.



RESOLUTION
To resolve this issue, mount the mailbox store or create a mailbox store if one does not exist.

Keywords: kbprb KB283728

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