Microsoft KB Archive/120110

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Office Err Msg: Cannot Find TOOLHELP.DLL

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Q120110

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The information in this article applies to:


 * Microsoft Office for Windows, version 4.3

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SYMPTOMS
When you install Microsoft Office for Windows version 4.3, you may receive the following error message

Cannot find TOOLHELP.DLL

followed by:

Setup Parse Error in Initialize Path Object ID 4924: Custom Action Object: Bad DLL data value.

CAUSE
This error message may be caused by a corrupt or missing TOOLHELP.DLL file which should be located in the WINDOWS\SYSTEM directory.

RESOLUTION
To correct this problem, do the following:

 If the file TOOLHELP.DLL is not missing, rename or delete it.  Do the following to expand a new copy of the file from your original Windows disks to your WINDOWS\SYSTEM subdirectory of Windows:

CAUTION: Make sure you exit Windows before expanding the file.

At the MS-DOS prompt type "C:\\EXPAND \TOOLHELP.DL_ C:\WINDOWS\SYSTEM\TOOLHELP.DLL" where  is the directory where MS-DOS is installed on your computer, is the drive where you disk is located, and  is the directory where Windows is installed on you computer. 

The TOOLHELP.DLL file is located on the following disks:

  For Windows                                      Location of   Version                  Size of disks           TOOLHELP.DLL -

3.1                      3.5-inch                Disk 5 3.1                      5.25-inch               Disk 8 Workgroups version 3.11  3.5-inch                Disk 4 Workgroups version 3.11  5.25-inch               Disk 8 Additional query words: setup

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