Microsoft KB Archive/835816

= You cannot add users to a private address book in Outlook when the forest functional level is set to Windows Server 2003 =

Article ID: 835816

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
Consider the following scenario:
 * You install Microsoft Exchange Server 2003 on a Microsoft Windows Server 2003-based computer.
 * The domain forest functional level is set to Windows Server 2003.

In this scenario, you cannot add users to the private address book (PAB) in Microsoft Outlook.

Note Forest functional levels let you enable features across all the domains in a forest. For more information about forest functional levels in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

322692 How to raise domain and forest functional levels in Windows Server 2003



CAUSE
This problem occurs because Exchange Server does not distinguish between the id and extid fields of the attribute cache when the current domain's forest functional level is set to Windows Server 2003. Therefore, the Active Directory directory service returns a MAPI mapping error.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
  Date         Time   Version            Size    File name --  31-Jan-2004  00:26  5.2.3790.121    1,055,232  Esent.dll 31-Jan-2004 00:26  5.2.3790.125    1,527,296  Ntdsa.dll

Windows Server 2003, Itanium-based versions
  Date         Time   Version            Size    File name --  30-Jan-2004  08:27  5.2.3790.121    2,605,056  Esent.dll        IA-64 30-Jan-2004 08:27  5.2.3790.125    4,037,632  Ntdsa.dll        IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbpubtypekc KB835816

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