Microsoft KB Archive/139137

= Microsoft Knowledge Base =

Invalid or Missing Cache or History Folder
Last reviewed: July 16, 1997

Article ID: Q139137

1.05 1.2 1.3 WINDOWS kbenv kberrmsg

The information in this article applies to:


 * The Microsoft Network versions 1.05, 1.2, 1.3

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat).

SYMPTOMS
When you connect to the Internet, you may receive the following error message:

Unable to create folder. Some features may not work properly.

CAUSE
This problem can occur if the registry value for Internet Explorer's Cache_Directory or History_Directory is missing or invalid.

RESOLUTION
NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To correct the problem described in this article, follow these steps:

Check the Cache_Directory value under the following registry key:

HKEY_Local_Machine\SOFTWARE\Microsoft\Internet Explorer\Main The default value is:

C:\Program Files\Plus!\Microsoft Internet\cache If the value contains a path, the folder that the path points to is missing. Create this folder.

If the path is missing, enter a valid path for the registry value.

Repeat steps 1-2 for the History_Directory value. The default value is:

C:\Program Files\Plus!\Microsoft Internet\history