Microsoft KB Archive/110893

Word Freezes When TOC or Index Entry Contains Link

PSS ID Number: Q110893 Article last modified on 03-07-1997

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========================================================= 5.00 5.10 MACINTOSH kbole

= SYMPTOMS =

Inserting a table of contents or index entry causes Word to stop responding (or freeze) with the following error message:

The application “Microsoft Word” has unexpectedly quit, because an error of type 3 occurred.

= CAUSE =

The problem occurs when you create a table of contents or index entry that consists of a source link and at least one character of text following the source link. For example, consider the following text:

[Source Link] Test

If you select the linked text, “[Source Link]” in this example, and any number of characters following the linked text, choosing TOC Entry or Index Entry from the Insert menu will cause Word to freeze. The problem occurs whether the link is an OLE source link or a publisher.

= STATUS =

Microsoft has confirmed this to be a problem in Word for the Macintosh versions 5.0, 5.1. This problem was corrected in Word for the Macintosh version 6.0.

= WORKAROUNDS =

To compile a table of contents or index containing a source link, do one of the following:

Method 1 - Insert and select an additional space in front of the source link before creating the table of contents or index entry.

Method 2 - Select only the source link before creating the table of contents or index entry.

Method 3 - When compiling a table of contents, use Heading styles rather than using the table of contents entry feature. To compile a table of contents based on Heading styles, choose Collect Outlines in the Table of Contents dialog box.

= MORE INFORMATION =

Word does not freeze when you create a table of contents or index entry that contains a destination link or subscription rather than an OLE source link or publisher.

KBCategory: kbole KBSubCategory: Additional reference words: 5.00 5.10 crash bomb hang freeze macword5 toc restart contain macword ====================================================================== ============================================================================= Copyright Microsoft Corporation 1997.