Microsoft KB Archive/238046

= Encarta Reference Suite 2000: Error Messages When You Restart Your Computer =

Article ID: 238046

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q238046



SYMPTOMS
When you install Microsoft Encarta Reference Suite 2000 or Microsoft Encarta World Atlas 2000 on your computer, you may receive one or more error messages similar to the following when you restart the computer:

Unable to call the function "DeleteIE3Cache" in Wininet.dll.

Error loading Thumbvw.dll.

Error loading Occache.dll.

Error loading Iepeers.dll.

Unable to call the function "Dllinstall" in Wininet.dll.

Error loading Iedks32.dll.



CAUSE
This behavior can occur if Norton Crashguard 3.0 is installed on your computer when you install Encarta Reference Suite 2000 or Encarta World Atlas 2000.



RESOLUTION
To work around this issue, click OK to dismiss any error messages you receive. You do not need to take any other action.



MORE INFORMATION
If you need to reinstall Encarta Reference Suite 2000 or Encarta World Atlas 2000, remove Norton Crashguard 3.0 before you reinstall the program to prevent this issue from occurring.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm errors reboot ers2k ewa2k

Keywords: kb3rdparty kberrmsg kbprb KB238046

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