Microsoft KB Archive/938121

= Error message when you try to use the Remote Assistance feature on a computer that is running Windows XP or Windows Server 2003: “You do not have access to logon to this session” =

Article ID: 938121

Article Last Modified on 6/25/2007

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

-



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
On a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003, you try to use the Remote Assistance feature to offer remote assistance to a user on another computer. However, when you try to send an invitation to another computer, you may receive the following error message:

You do not have access to logon to this session



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, follow these steps:  Delete the fInHelpMode registry entry. To do this, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

HKEY_Local_Machine\System\CurrentControlSet\Control\Terminal Server

 Right-click fInHelpMode, and then click Delete.  Restart the computer. Resend an invitation to the computer to start a Remote Assistance session.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
After you remove the fInHelpMode registry entry, you can still use Terminal Services to connect to another computer. Additionally, you can still use the Microsoft Remote Desktop Protocol (RDP) together with the Remote Assistance feature to remotely manage another computer.

Keywords: kbexpertiseinter kbtshoot kbprb KB938121

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.