Microsoft KB Archive/327851

= OFF2000: Error Message: Windows File Protection. Windows Files Must Be Installed for Your Installation to Proceed. =

PSS ID Number: 327851

Article Last Modified on 9/3/2002

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The information in this article applies to:


 * Microsoft Office 2000 (Setup), when used with:
 * the operating system: Microsoft Windows XP

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This article was previously published under Q327851



SYMPTOMS
When you try to install Office 2000 Professional on a computer that is running Windows XP, you may receive an error message similar to the following:

Windows File Protection. Windows Files must be installed for your installation to proceed. Insert your Windows XP Professional CDROM now.



CAUSE
This behavior may occur if Windows System files are missing or corrupted.



RESOLUTION
To resolve this behavior, run the sfc /scannow command, and then install Office 2000. To do this, follow these steps.

NOTE: The sfc /scannow command makes the System File Checker tool verify all of the protected file versions and add all of the missing protected files to the Dllcache folder.


 * 1) Click Start, and then click Run.
 * 2) In the Open box, type sfc /scannow, and then click OK.
 * 3) After the scanning process has completed, insert your Office 2000 CD-ROM into the CD-ROM or DVD-ROM drive. Hold down the SHIFT key to prevent Setup from starting automatically.
 * 4) Click Start, and then click Control Panel.
 * 5) Click Add or Remove Programs.
 * 6) In the left pane, click Add New Programs.
 * 7) In the right pane, click CD or Floppy.
 * 8) Follow the on-screen instructions to complete the installation.

Additional query words: OFF2000

Keywords: kbprb KB327851

Technology: _IKkbZNotKeyword4 kbOffice2000Search kbOffice2000SetupSearch kbOfficeSearch kbOSWinSearch kbOSWinXP kbOSWinXPSearch kbZNotKeyword5 kbZNotKeyword6

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