Microsoft KB Archive/258610

= PI Error Message: Another Version of Microsoft Picture It! Is Already Installed =

Article ID: 258610

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft Picture It! 1.0 Standard Edition
 * Microsoft Picture It! 2.0 Standard Edition
 * Microsoft Picture It! 99 Standard Edition
 * Microsoft Picture It! 2000 Standard Edition
 * Microsoft Picture It! Express 2000

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This article was previously published under Q258610



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to upgrade to a later version of Microsoft Picture It!, you may receive the following error message:

Another version of Microsoft Picture It! is already installed on this computer. Click OK to uninstall the existing Picture It! installation.

When you click OK, nothing happens.



CAUSE
This behavior can occur if the installation of the previous version of Picture It! is damaged. If this is true, Picture It! Setup is unable to uninstall the previous version of Picture It!.



RESOLUTION
To resolve this issue, uninstall the previous version of Picture It!.

To do this, use the following methods in the order in which they are presented:

Use Picture It! Setup to Uninstall Picture It!
To use Picture It! Setup to uninstall Picture It!:  Insert the CD-ROM for the previous version of Picture It! into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Picture It! from starting automatically. Click Start, and then click Run. In the Open box, type the following line, and then click OK



where  is the drive letter of your CD-ROM drive. Click Remove or Remove All to uninstall the previous version of Picture It!

NOTE: If Setup starts in Install mode, use the Typical installation option to install Picture It! Follow the instructions on the screen until Setup is finished, and then repeat steps 2 through 4 to uninstall the previous version of Picture It!. Install the later version of Picture It!.</ol>

If the issue continues to occur, proceed to the next method.

Manually Uninstall Picture It!
To manually uninstall Picture It!: WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

<ol> Double-click the My Computer icon on the desktop.</li> Double-click the hard disk on which Picture It! is installed.</li> Double-click the Program Files folder.</li> Double-click the Microsoft Picture It! folder.</li> Right-click the My Pictures folder, point to Send To, and then click My Documents.</li> Right-click the Slide Shows folder, point to Send To, and then click My Documents.</li> Click the Back button on the toolbar.</li> Right-click the Microsoft Picture It! folder, and then click Delete. When you are prompted to confirm the folder deletion, click Yes.</li> Start Registry Editor.</li> Delete the following registry keys (if they exist): <ul> HKEY_CURRENT_USER\Software\Microsoft\Picture It!</li> HKEY_CURRENT_USER\Software\Microsoft\Picture It! Express</li> HKEY_CURRENT_USER\Software\Microsoft\Plus!98\Setup\PIE</li> HKEY_LOCAL_MACHINE\Software\Microsoft\Picture It!</li> HKEY_LOCAL_MACHINE\Software\Microsoft\Picture It! Express</li> HKEY_LOCAL_MACHINE\Software\Microsoft\Plus!98\Setup\PIE</li></ul>

</li> <li>Quit Registry Editor.</li> <li>Close all open windows on the desktop.</li> <li>Install the later version of Picture It!.</li></ol>

Additional query words: 1.00 2.00 pictureit pi99 pi2k current release latest install update

Keywords: kberrmsg kbsetup kbprb KB258610

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