Microsoft KB Archive/222228

= OL2000: Printing on HP 6L Prints Blank Pages on Documents with More Than One Page =

Article ID: 222228

Article Last Modified on 5/20/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q222228



SYMPTOMS
When printing a multi-page mail message to an Hewlet Packard HP6L printer, only the first page prints properly. All subsequent pages print only the page number.



RESOLUTION
Change the printer resolution to 300 dpi, or change to a different printer driver, such as the driver for the HP5P or HP4L.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



To Change the Printer Resolution
To change the printer resolution, follow these steps:
 * 1) Click Start, point to Settings, and click Printers.
 * 2) Right-click the HP6L printer icon and then click Properties.
 * 3) On the Print Quality tab, click 300 dpi.
 * 4) Click OK, and on the File menu, click Close.

To Change the Printer Driver
To change printer drivers, follow these steps:
 * 1) Click Start, point to Settings, and click Printers.
 * 2) Right-click the HP6L printer icon and then click Properties.
 * 3) On the Details tab, click New Driver. If prompted with a warning, click Yes.
 * 4) In the Manufacturers list, select HP.
 * 5) In the Models list, select either HP LaserJet 5P, or HP LaserJet 4L, and click OK. If prompted, insert the Microsoft Windows 95 CD.
 * 6) Click OK.

NOTE: Do not use the HP5La driver that comes with the HP6L. They are the same driver and will cause the same problem.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OL2K

Keywords: kbbug KB222228

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