Microsoft KB Archive/941385

= A mailbox store in a recovery storage group cannot be dismounted, and the Microsoft Exchange Information Store service cannot be shut down on an Exchange 2003 server =

Article ID: 941385

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you try to use the Microsoft Exchange Server 2003 Recover Mailbox Data feature to restore an Exchange 2003 mailbox from a recovery storage group, you experience the following symptoms:
 * The mailbox cannot be restored.
 * The mailbox store cannot be dismounted in the recovery storage group.
 * The Microsoft Exchange Information Store service cannot be shut down.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the following services are automatically restarted when you apply this hotfix:
 * The Microsoft Exchange Information Store service
 * The Internet Information Services (IIS) Admin Service
 * The World Wide Web Publishing Service
 * The Simple Mail Transfer Protocol (SMTP) service
 * The Microsoft Exchange Routing Engine service
 * The Microsoft Exchange POP3 service
 * The Network News Transfer Protocol (NNTP) service
 * The HTTP SSL service
 * The Microsoft Search service

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexchstore kbexpertiseinter kbqfe kbhotfixserver KB941385

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