Microsoft KB Archive/304381

= SMS: SMS Executive Service Hangs During Startup =

Article ID: 304381

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 3

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This article was previously published under Q304381



SYMPTOMS
The Systems Management Server (SMS) 2.0 SMS Executive service threads may stop processing, and file backlogs may occur in SMS site server inboxes (such as SMS\Inboxes\Despoolr.box\Receive). When this occurs, the following error message entry may be added to the Despool.log file:

Waiting for an available despooling thread



CAUSE
This problem can occur when a deadlock occurs between two threads during the startup of SMS_EXECUTIVE.



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4.

Additional query words: prodsms smsexec freeze hang locked no stopped logging

Keywords: kbhotfixserver kbqfe kbbug kbfix kbserver kbsms200presp3fix kbsms200presp4fix KB304381

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