Microsoft KB Archive/162426

= Office Assistant Actor Files Not Removed During Remove All =

Article ID: 162426

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Access 97 Standard Edition
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q162426



SYMPTOMS
Office Assistant Actor (.act) files may remain on your computer after you perform a Remove All through the Setup program.



WORKAROUND
To work around this problem, remove or delete any remaining .act files from the following location after performing a Remove All:





STATUS
Microsoft has confirmed this to be a problem in the products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
The Office Assistant Actor files listed in the following table may remain in the Actors folder after you perform a Remove All.   Office Assistant Actor File             File Size -

Clippit.act              458KB Dot.act                  432KB Genius.act             1,855KB Hoverbot.act             445KB Logo.act                 349KB Mnature.act            1,873KB Powerpup.act             469KB Scribble.act             369KB Will.act                 391KB When you change Office Assistant characters, the .act file for that particular character replaces the existing .acp (preview) file for that character in the Actors folder.

For additional information, please see the following article in the Microsoft Knowledge Base:

155143 OFF97: One Assistant Character Installed With Complete Setup

Additional query words: 8.00 97 off97 xl97 word8 word97

Keywords: kbprb kbsetup KB162426

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