Microsoft KB Archive/212347

= Error message: There has been a network or file permission error. The network connection may be lost.  =

Article ID: 212347

Article Last Modified on 9/28/2006

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q212347







ERROR MESSAGE
When you are working over a network and you save a document in Word, you may receive either of the following error messages:

There has been a network or file permission error. The network connection may be lost.

Filename.doc

-or-

Word cannot complete the save due to a file permission error.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

For more information about the following similar error message

Word cannot complete the save due to a file permission error.

click the following article numbers to view the articles in the Microsoft Knowledge Base:

249859 Document may be deleted when you close file after error message "Word Cannot Complete the Save..."

251474 Error message "Word Cannot Complete the Save" when you save document opened in Internet Explorer

278456 Windows 98-based computer cannot save file in Windows 2000 shared folder



Turn Off File Caching
In the Properties of the Novell Netware Client, choose Advanced settings. Turn off File Caching for all workstations.

For additional information about this issue, browse to the following document on the Novell Web site:

http://support.novell.com/cgi-bin/search/searchtid.cgi?/10054917.htm

Method 1: Edit the File Locally
Move the document to your local hard disk for editing. Then, move it back to the server after you finish.

Method 2: Work on a Copy of the File
Save a copy of the file with a different file name, and work on the copy, either on your hard disk or on the server.

NOTE: As an example of the situation that can cause this error message, if the document is open on a Macintosh computer and you open it on a second computer running Windows or Windows NT, the error occurs when either user tries to save the document.

This problem results from a difference in the way that Macintosh OLE and Windows OLE open files. As a result, you cannot save a file on two different operating platforms at the same time.

The Always Create Backup Copy option is turned on, with a server or operating system that does not support long file names.
Turn off the Always Create Backup Copy option by doing the following:
 * 1) On the Tools menu, click Options.
 * 2) Click the Save tab.
 * 3) Click to clear the Always Create Backup Copy option.

NOTE: This option copies the previous version of the document as a backup copy with the name "Backup of filename". As a result, Word cannot create a backup copy on server or operating systems that only support 8.3 file names (file names with eight characters and a three-letter extension).

Method 1: Edit the File Locally
Move the document to your local hard disk for editing. Then, move it back to the server after you finish.

Method 2: Check the Directory and File Names
Do not use spaces in the directory or document names.

Method 3: Do Not Use MAPROOT-drive Connections
Map your drive connections to the volume-level only.

An antivirus program that is running on the network has the ability to scan for macro viruses in documents in shared network folders.
Turn off the antivirus protection on the network server, and then try to save the document.

To turn off the antivirus protection on your Windows network server, follow these steps:

In Microsoft Windows NT 4.0 Server
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Services.
 * 3) Select your antivirus program.
 * 4) Click Stop.

In Microsoft Windows 2000 Server
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Administrative Tools.
 * 3) Double-click Services.
 * 4) Select your antivirus program.
 * 5) On the Action menu, click Stop.

In Microsoft Windows XP Server
 * 1) Click Start and then click Control Panel.
 * 2) Click Performance and Maintenance.
 * 3) Click Administrative Tools.
 * 4) Double-click Services, and then select your antivirus program.
 * 5) On the Action menu, click Stop.

NOTE: Contact your antivirus protection software company for additional details or updates to their programs.

As an example of a situation in which this error message may occur, if you have
 * A shared folder on a network server

-and-
 * An antivirus program is running on the network server that is set to monitor the shared folder,

when you try to save a document (across the network) to the shared folder, the antivirus checker may cause the error to occur.

On a Novell network, the AutoRecover files path is either blank or set to a network drive.
Set the AutoRecover files path to your local hard disk. To change the AutoRecover path, use the following steps:
 * 1) On the Tools menu, click Options.
 * 2) On the File Locations tab, select AutoRecover files and then click Modify.
 * 3) Change the Modify Location dialog box to a folder on your local hard disk, and then click OK.
 * 4) Click OK to close the Options dialog box.

InoculateIT v.4x is installed on the file server.
As a temporary workaround, follow these steps:
 * 1) Right-click the InoculateIT icon on the system tray, and then click Options.
 * 2) Under the Advanced Protection options, clear the Virus-Wall Incoming Mode check box, and then select Quarantine.

For additional information, contact Computer Associates for more details or updates to their programs at the following Web site:

http://www.ca.com/virusinfo/

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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Keywords: kbdownload kbfaq kbnetwork kbprb KB212347

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