Microsoft KB Archive/234778

= Moving USB Mouse Causes Print Job to Terminate =

PSS ID Number: 234778

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98

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This article was previously published under Q234778



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/support/windows/topics/hardware/hwddresctr.asp

NOTE: The fix described in this article has been combined with another one. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

237944 USB Audio Problems with Openhci.sys



SYMPTOMS
When a Universal Serial Bus (USB) printer and a USB mouse are connected to a computer without a hub, print jobs in progress may terminate prematurely if the mouse is moved. The printer may stop printing in the middle of the job, and advance the page.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time       Version    Size    File name ---  5/12/1999 11:42:43am 4.10.2019  22,816  Openhci.sys



STATUS
This problem was corrected in Microsoft Windows 98 Second Edition.



MORE INFORMATION
Any Combination of low-speed and high-speed USB devices may cause this same behavior. This fix applies only to computers using the OHCI controller.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: HWUSB HWMOUSE

Keywords: kbprb kbprint kbQFE KB234778

Technology: kbWin98 kbWin98search

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