Microsoft KB Archive/821405

= ENT2001: Error Message: The Preferences File Could Not Be Opened =

Article ID: 821405

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Entourage 2001 for Mac Special Edition

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SYMPTOMS
When you try to start Entourage 2001, you may receive the following error message:

The Preferences file could not be opened. The end of file has been reached.



CAUSE
This problem may occur if the Preference file for your Entourage Identity is damaged.



RESOLUTION
To resolve this problem, you must remove your current Identity Preference file and let Entourage create a new one. To do this, follow these steps:  Locate and open the folder that contains the files that make up the Identity that is experiencing problems.

The Identities folders are found in the following default path:



 In the Identity folder, locate the Preferences file. Click the Preferences file, and then move the file to the Trash on the Macintosh desktop. Restart Entourage.

In the New Account wizard, type the user information, messaging user name, password, and server address settings.

Additional query words: Apple Mac 9

Keywords: kberrmsg kbemail kbprb KB821405

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