Microsoft KB Archive/321960

= Camedia Master Causes an Error Message in Windows XP =

Article ID: 321960

Article Last Modified on 5/20/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q321960



SYMPTOMS
When you try to edit images by using the Olympus Camedia Master program, you may receive the following error message:

Camedia Master has encountered a problem and must be shut down. We apologize for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App Name            App Version  Module Name   Module Version  Offset ---  olympuscamedia.exe  0.0.0.0      comctl32.dll  5.82.2600.0     00016c8b



CAUSE
This issue may occur because Camedia Master version 2.51 and earlier are not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, use the appropriate method:
 * If you are running Camedia Master version 2.51, obtain and install a patch from Olympus that resolves this issue.
 * If you are running a version of Camedia Master that is earlier than version 2.5, upgrade to Camedia Master version 2.5 or later, and then obtain and install a patch from Olympus that resolves this issue.

MORE INFORMATION
For information about how to contact Olympus, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB321960

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