Microsoft KB Archive/836168

= The clip does not play when you try to play a video clip in Encarta =

Article ID: 836168

Article Last Modified on 6/29/2006

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APPLIES TO


 * Microsoft Encarta Standard 2007
 * Microsoft Encarta 2006
 * Microsoft Encarta Encyclopedia Deluxe 2005
 * Microsoft Encarta Encyclopedia 2004 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2003 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2002 Deluxe Edition
 * Microsoft Encarta Encyclopedia Standard 2005
 * Microsoft Encarta Encyclopedia 2004 Standard Edition
 * Microsoft Encarta Encyclopedia 2003 Standard Edition
 * Microsoft Encarta Encyclopedia 2002 Standard Edition
 * Microsoft Encarta Encyclopedia Standard 2006
 * Microsoft Encarta Premium 2007
 * Microsoft Encarta Premium 2006
 * Microsoft Encarta Reference Library 2003
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Reference Library Premium 2005
 * Microsoft Encarta Reference Library 2004
 * Microsoft Encarta Reference Library Premium 2005
 * Microsoft Encarta Reference Library 2004
 * Microsoft Encarta Reference Library 2003
 * Microsoft Encarta Reference Library 2002
 * Microsoft Student with Encarta Premium 2007
 * Microsoft Student 2006

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SYMPTOMS
When you try to play a video clip in any one of the Microsoft Encarta programs listed in the &quot;Applies To&quot; section, the clip does not play. The first frame of video appears, but then goes black. The sound for the video continues to play.



CAUSE
This issue may occur with an incompatible, a beta, or a corrupted installation of Microsoft Windows Media Player.



RESOLUTION
To resolve this issue, use the following methods in the order that they appear.

Method 1: Remove Encarta and Windows Media Player
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Click Start, and then click Control Panel.
 * 2) Click Add or Remove Programs.
 * 3) Select your Encarta program in the list, and then click Remove.
 * 4) Follow the prompts to remove the program.
 * 5) When Encarta has been removed, select Windows Media Player, and then click Remove.
 * 6) Follow the prompts to remove the program.
 * 7) Restart the computer.

For more information about how to remove Microsoft Windows Media Player 9 Beta, click the following article number to view the article in the Microsoft Knowledge Base:

811254 How to remove Windows Media Player 9 Beta

Method 2: Install the latest version of Windows Media Player
To obtain the latest version of Windows Media Player, visit the following Microsoft Web site:

http://www.microsoft.com/windowsmedia

Method 3: Install Encarta
To install Encarta, follow the instructions that are included with your version of Encarta.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

190990 How to determine the version of Windows Media Player

811166 Windows Media Player does not play Windows Media Video 9 content correctly

Keywords: kbprb kbexpertisebeginner KB836168

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