Microsoft KB Archive/822561

= FIX: Multi-language documents are not indexed correctly =

Article ID: 822561

Article Last Modified on 11/4/2007

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APPLIES TO


 * Microsoft Index Server 2.0

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SYMPTOMS
When you search for an indexed Microsoft Office document that contains multiple languages, the document may not be returned by the search. These languages may include Japanese, Chinese, Korean, Thai, and some Western European languages.



CAUSE
This problem occurs because the filter that is used for Microsoft Office documents (Offfilt.dll) does not correctly identify the languages. Therefore, the indexing service chooses the incorrect word breaker for the text, and this choice causes the query not to retrieve the documents that you expect.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3) installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Prerequisites
To apply this hotfix, you must have Windows XP or Windows XP Service Pack 1 (SP1) installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbwinxpsp2fix kbwinxppresp2fix kbwin2000presp5fix kbhotfixserver kbqfe kbfix KB822561

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