Microsoft KB Archive/315152

= You receive an error message when you apply Office XP Service Pack 1 =

Article ID: 315152

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q315152



Important This article describes an error that occurs in a home environment where Microsoft Office XP was installed from a CD-ROM. This article does not apply to you if you are in a corporate environment where you installed Office from a network server or a CD-ROM that was provided by your system administrator.

For additional information about this error if you installed Office XP to your workstation from an administrative installation, click the following article number to view the article in the Microsoft Knowledge Base:

315063 OFFXP: Error 1328 When You Apply Office XP Service Pack 1 to a Workstation



SYMPTOMS
When you apply Microsoft Office XP Service Pack 1 (SP-1), you may receive an error message similar to one of the following:

Error 1328. Error applying patch to file C:\Program Files\Microsoft Office\Office10\Msaccess.exe. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.

Note The Office program that appears in the error message may be different from Msaccess.exe.

-or-

The expected version of the product was not found on your system.



CAUSE
This error message may occur if both of the following conditions are true:
 * You originally installed an unreleased version of Office XP.

-and-
 * You downloaded and installed the Office XP SP-1 update.

To determine whether your version of Office XP is an unreleased version, follow these steps to view the ProductVersion property of the Setup.ini file:  Using Windows Explorer, locate your CD-ROM drive. Insert your Office XP CD-ROM, and then locate the following folder on the CD:

\Files\Setup

 Right-click the Setup.ini file, and then click Open to view the contents in Notepad.  Look for the section named &quot;[Product]&quot; and the line that begins with &quot;ProductVersion&quot;.

In order for the SP-1 update to be installed, the version number that appears after &quot;ProductVersion&quot; must exactly match the version number in the following list. Check the version number that corresponds to your language version of Office.

Note that this is merely a way for you to verify that the ProductVersion installed is accurate. Modifying this line in the Setup.ini file does not allow the installation to continue. Language    Version       Product

Arabic      10.0.2701.01  Excel 2002, FrontPage 2002, Office XP                           Professional, Office XP Professional with FrontPage, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002

Chinese     10.0.2701.04  Access 2002, Excel 2002, FrontPage 2002, Office (Simplified)             XP Professional, Office XP Professional with FrontPage, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002

Chinese     10.0.2701.04  Excel 2002, FrontPage 2002, Office XP (Traditional)              Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002

Croatian    10.0.2627.19  Office XP Professional, Office XP Small Business Edition

Czech       10.0.2627.11  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Publisher 2002, Word 2002

Danish      10.0.2627.12  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, Publisher 2002, Word 2002

Dutch       10.0.2627.11  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002

English     10.0.2627.0*  Office XP Standard Student and Teacher Edition 10.0.2627.0, the actual installed version is 10.0.2627.01. The log file reports the following: &quot;Property(C): ProductVersion = 10.0.2627.0&quot;. This version is incorrect. The log file is Office XP Setup(####)_Task(0001).txt, where is the edition of Office XP that you are installing, and #### are the numbers that begin with 0001 and are incremented each time you install or reinstall Office XP, for example, Office XP Professional Setup(0001)_Task(0001).txt.
 * Although the Windows Installer Setup log file reports version

English     10.0.2627.01  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002

Finnish     10.0.2627.12  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002

Finnish     10.0.2627.13  Office XP Standard Student and Teacher Edition

French      10.0.2627.3   Outlook 2002 (Enterprise Edition)

French      10.0.2627.5   Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002 (Retail and                          OEM), PowerPoint 2002, Publisher 2002, Word 2002

German      10.0.2701.01  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002

Greek       10.0.2627.19  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, Publisher 2002, Word 2002

Hebrew      10.0.2701.10  Excel 2002, FrontPage 2002, Office XP                            Professional, Office XP Professional with FrontPage, Office XP Standard, Office XP                           Standard Student and Teacher Edition, Outlook 2000, Publisher 2002, Word 2002

Hungarian   10.0.2627.14  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Publisher 2002, Word 2002

Italian     10.0.2627.3   Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002

Japanese    10.0.2701.04  Access 2002, Excel 2002, FrontPage 2002, Office Personal Retail/PIPC, Office XP Professional, Office XP Professional with FrontPage, Office XP Standard, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002

Korean      10.0.2701.04  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002 (Enterprise Edition)

Korean      10.0.2701.05  Word 2002 (Retail and OEM)

Norwegian   10.0.2627.6   Access 2002, FrontPage 2002, Outlook 2002, Publisher 2002, Word 2002

Norwegian   10.0.2627.8   Excel 2002, Office XP Professional, Office XP                            Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP                           Standard Student and Teacher Edition

Polish      10.0.2627.14  Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Publisher 2002, Word 2002

Portuguese  10.0.2627.7   Access 2002, Excel 2002, FrontPage 2002, Office (Brazil)                 XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002

Portuguese  10.0.2627.18  FrontPage 2002, Office XP Professional, Office (Portugal)               XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP                           Standard Student and Teacher Edition, Outlook 2002, Publisher 2002, Word 2002

Romanian    10.0.2627.19  Office XP Professional, Office XP Small Business Edition

Russian     10.0.2627.14  Excel 2002, FrontPage 2002, Office XP Small Business Edition, Office XP Standard, Publisher 2002, Word 2002

Russian     10.0.2627.15  Access 2002, Office XP Professional, Office XP                            Professional with FrontPage

Slovak      10.0.2627.16  Office XP Professional, Office XP Standard, Word 2002

Slovenian   10.0.2627.19  Office XP Professional, Office XP Small Business Edition

Spanish     10.0.2627.3   Excel 2002

Spanish     10.0.2627.4   Access 2002, FrontPage 2002, Office XP                            Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002

Swedish     10.0.2627.5   Access 2002, Excel 2002, FrontPage 2002, Publisher 2002, Word 2002

Swedish     10.0.2627.7   Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002

Thai        10.0.2701.14  FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP                           Standard

Turkish     10.0.2627.15  Excel 2002, FrontPage 2002, Office XP                            Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, Publisher 2002, Word 2002 

For additional information about versions of Office XP, click the following article number to view the article in the Microsoft Knowledge Base:

305095 History of Office XP updates



RESOLUTION
To resolve this problem and install SP-1, you must purchase a retail edition of Microsoft Office XP (which displays an Office hologram). Only a retail version of Office XP can be updated. Beta or unreleased versions cannot be updated to SP-1.

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MORE INFORMATION
Office client updates use a binary method to update a file. This means that specific parts of a file are updated, instead of the whole file being replaced. As a result, an Office program file that is not a retail version cannot be updated by using the SP-1 client update, because the unreleased file is not the one that a client update is designed to find. This causes the update to fail.

Additional query words: prb OFFXP sp1 rtm pre-release

Keywords: kbsetup kbtshoot kbpubtypekc kbprb KB315152

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