Microsoft KB Archive/266462

= Adding an SBS Modem Sharing Port on Windows 2000 Professional =

Article ID: 266462

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q266462



SYMPTOMS
The Modem Sharing client for Windows 2000 includes a Help file that outlines the procedure to add a new Modem Sharing port on Windows 2000. If you follow the steps to &quot;Add a shared port&quot; outlined in step 1 of the Help file, you receive the following error message:

Cannot find or run the file or program &quot;ports.cpl&quot;



CAUSE
This behavior occurs because Windows 2000 Professional does not include a Control Panel tool for communication ports (Ports.cpl). The steps outlined in the Help file are only for Microsoft Windows NT 4.0.



RESOLUTION
To correctly add a Small Business Server (SBS) Modem Sharing port to a Windows 2000 Professional-based computer, use the Netmodem tool (Netmodem.exe) that is included with the Windows 2000 Modem Sharing client.

To add a new modem sharing port, use the following steps:  Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following command

netmodem use * \\ \

where  is the SBS server, and   is the modem pool configured on the SBS server. After you run the command, use the Hardware Wizard in Windows 2000 to install a modem on the new port:  Click Start, point to Settings, click Control Panel, and then double-click Phone and Modem Options. On the Modem tab, click Add. Allow the wizard to detect your modem and install the drivers.</li></ol> </li></ol>

NOTE: You may have to manually add the drivers if the wizard does not detect the modem.

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MORE INFORMATION
For additional information about the Netmodem tool, click the article number below to view the article in the Microsoft Knowledge Base:

224504 Modem Sharing Installs the Netmodem Tool

Additional query words: smallbiz

Keywords: kbprb KB266462

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