Microsoft KB Archive/96848

= Microsoft Knowledge Base =

FastTips: MS-DOS 6.0 General Installation Questions & Answers
Last reviewed: May 1, 1997

Article ID: Q96848

6.00 MS-DOS kbfile kbdisplay kbappnote

The information in this article applies to:


 * Microsoft MS-DOS operating system version 6.0

This article contains the complete text of the &quot;General Installation Questions & Answers&quot; Application Note (PD0744) for MS-DOS 6.0.

You can obtain this Application Note from the following sources:

You can obtain this Application Note from the following sources:


 * Microsoft's World Wide Web Site on the Internet
 * The Internet (Microsoft anonymous ftp server)
 * Microsoft Download Service (MSDL)
 * Microsoft FastTips Technical Library
 * Microsoft Product Support Services

For complete information, see the &quot;To Obtain This Application Note&quot; section at the end of this article.

THE TEXT OF PD0744
Microsoft(R) Product Support Services Application Note (Text File) PD0744: GENERAL INSTALLATION QUESTIONS & ANSWERS Revision Date: 4/94 No Disk Included The following information applies to Microsoft MS-DOS(R), version 6.0 Upgrade.

| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    | Q. When I run the Setup program for the MS-DOS 6 Upgrade, my
 * ACCOMPANY THIS DOCUMENT (collectively referred to as an Application |
 * Note) IS PROVIDED &quot;AS IS&quot; WITHOUT WARRANTY OF ANY KIND, EITHER     |
 * EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED     |
 * WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR      |
 * PURPOSE. The user assumes the entire risk as to the accuracy and   |
 * the use of this Application Note. This Application Note may be     |
 * copied and distributed subject to the following conditions: 1) All |
 * text must be copied without modification and all pages must be     |
 * included; 2) If software is included, all files on the disk(s)     |
 * must be copied without modification (the MS-DOS utility diskcopy   |
 * is appropriate for this purpose); 3) All components of this        |
 * Application Note must be distributed together; and  4) This        |
 * Application Note may not be distributed for profit.                |
 * Copyright (C) 1993-1994 Microsoft Corporation. All Rights Reserved. |
 * Microsoft and MS-DOS are registered trademarks of Microsoft        |
 * Corporation.                                                       |
 * Corporation.                                                       |

video display is unreadable; either the instruction lines are truncated or the screen text is unreadable. How can I correct this problem? A. If you are currently running a version of MS-DOS earlier than 6.0 and your monitor is not displaying the setup screens properly, use the following steps: 1. If you have not already done so, quit Setup by pressing the F3 function key twice. 2. Insert Setup Disk 1 in drive A or drive B. At the MS-DOS command prompt, type the following command and then press ENTER :\setup /i where is the letter of the drive containing Setup Disk 1. The /I switch disables automatic hardware detection. Since display problems can be caused by incorrect hardware settings, make sure you enter the correct display type when Setup prompts you for it. If your monitor still displays the setup screens incorrectly, you may need to manually install MS-DOS 6.0. For instructions on how to do this, refer to pages 196-197 in the &quot;Microsoft MS-DOS 6 User's Guide.&quot;

Q. Setup repeatedly prompts me to insert the same disk or

indicates that my Uninstall disk is not the correct disk. How should I troubleshoot this problem? A. Your computer may contain memory-resident or disk-caching programs that prevent Setup from correctly reading the floppy disk. Remove or remark out any memory-resident programs that are started from the AUTOEXEC.BAT or CONFIG.SYS file, restart the computer, and then run Setup again. If the problem persists, you may be able to successfully install MS-DOS by      using the following steps: 1. Create a temporary directory on your hard disk. 2. Use the COPY command to copy all files from the MS-DOS 6 Upgrade disks to the temporary directory. 3. Run the Setup program for the MS-DOS 6 Upgrade from the temporary directory.

Q. I think that one of my MS-DOS 6 Upgrade disks is defective.

What should I do? A. To determine if an original MS-DOS 6 Upgrade disk is defective, use the following steps: 1. Copy the contents of the suspected defective disk to NUL. For example, type &quot;copy /b a:\*.* nul&quot; (without the quotation marks) at the MS-DOS command prompt and then press ENTER. This command forces MS-DOS to read all the files on the disk and copy them to the NUL device. 2. If you receive an error message, such as &quot;Data error reading&quot; or &quot;General failure reading,&quot; during the copy process, the disk is probably defective. To order a replacement disk, call Microsoft Sales Information Center at (800) 426-9400. If you do not receive an error during the copy process, the disk is probably not defective. If you continue to encounter problems while installing the MS-DOS 6 Upgrade, refer to the &quot;Diagnosing and Solving Problems&quot; chapter in the &quot;Microsoft MS-DOS 6 User's Guide.&quot; This chapter addresses a number of issues that can cause problems during Setup.

TO OBTAIN THIS APPLICATION NOTE

 * Application Notes are available by modem from the Microsoft Download Service (MSDL), which you can reach by calling (425) 936-6735. This service is available 24 hours a day, 7 days a week. The highest download speed available is 14,400 bits per second (bps). For more information about using the MSDL, call (800) 936-4200 and follow the prompts. To obtain PD0744, download PD0744.TXT.
 * On the Internet, Application Notes are located on the Microsoft anonymous ftp server, which you can reach by typing &quot;ftp ftp.microsoft.com&quot; (without the quotation marks) at the &quot;>&quot; command prompt.
 * You can have this Application Note mailed or faxed to you from the automated Microsoft FastTips Technical Library, which you can call 24 hours a day, 7 days a week at (800) 936-4200. NOTE: The FastTips Technical Library is available only to customers within the U.S. and Canada.
 * If you are unable to access the source(s) listed above, you can have this Application Note mailed or faxed to you by calling Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time at (425) 646-5104. If you are outside the United States, contact the Microsoft subsidiary for your area.