Microsoft KB Archive/324845

= OFFXP: &quot;Error 1312. Cannot Create the Directory...&quot; Error Message When You Try to Install Office XP =

Article ID: 324845

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q324845



SYMPTOMS
When you try to install Office XP, you may receive an error message similar to the following, where  is the name of a folder:

Error 1312. Cannot create the directory. A file with this name already exists. Please rename or remove the file and click Retry, or click Cancel to exit.



RESOLUTION
To resolve this issue, rename the folder that is mentioned in the error message, and then click Retry to resume the installation process. To do this, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Double-click Folder Options.
 * 3) Click the View tab.
 * 4) Click to clear the Hide protected operating system files check box.

When the confirmation message appears, click Yes.
 * 1) Click Apply, and then click OK.
 * 2) Close Control Panel.
 * 3) Start Windows Explorer, and then locate the folder that is mentioned in the error message.
 * 4) Right-click this folder, and then click Rename.
 * 5) Type  .old, and then press ENTER, where   is the name of the folder that is mentioned in the error message.
 * 6) In the error message dialog box, click Retry to resume the installation process.

Additional query words: prb OFFXP

Keywords: kberrmsg kbprb KB324845

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