Microsoft KB Archive/277019

= OL2000: You Cannot Compose a New Message or Open a Received Message =

Article ID: 277019

Article Last Modified on 1/29/2007

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Windows 98 Standard Edition

-



This article was previously published under Q277019



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you click the File Menu, click New, and then click Mail Message, Outlook does not respond. When you try to open a received message, Outlook does not respond and the message does not open.



CAUSE
This behavior occurs because the registry keys that contain the configuration information for the Outlook e-mail editor are damaged.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, use the following steps in this section to delete the Outlook registry keys, and then reinstall Microsoft Office.

How to Delete the Outlook Registry Keys
 Click Start, and then click Run. In the Open box, type regedit.exe, and then click OK. Locate and click the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook

 Right-click the Outlook key, click Delete, and then click Yes. Under the Office key, use the same method to delete the remaining Outlook key. Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook

</li> Right-click the Outlook key, click Delete, and then click Yes.</li> Under the Office key, use the same method to delete the remaining Outlook key.</li> On the Registry menu, click Exit.</li></ol>

How to Re-install Microsoft Office

 * 1) On Start menu, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click Microsoft Office 2000, and then click Add/Remove.
 * 4) When you receive the prompt, click Repair Office, click Reinstall Office, and then click Finish.

<div class="moreinformation_section">

MORE INFORMATION
If you reconfigure Outlook to use Microsoft Word as your e-mail editor, you can compose a new message.

Additional query words: OL2K hangs freeze

Keywords: kbprb KB277019

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.