Microsoft KB Archive/941638

= Error message when you connect to PerformancePoint Planning Server: &quot;The attempt to connect to the server (http://Server_Name:46787/) failed. Verify that the URL is correct and that the server is available&quot; =

Article ID: 941638

Article Last Modified on 9/27/2007

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APPLIES TO


 * Microsoft Office PerformancePoint Server 2007, 32 Bit Edition
 * Microsoft Office PerformancePoint Server 2007, 64 Bit Edition

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SYMPTOMS
When you connect to Microsoft Office PerformancePoint Planning Server, you receive the following error message:

The attempt to connect to the server (http:// :46787/) failed. Verify that the URL is correct and that the server is available.

Note In the error message,  represents the name of the server that is running PerformancePoint Planning Server.

You receive this error message when you use one of the following tools to connect to PerformancePoint Planning Server:
 * The Planning Administration Console
 * The PerformancePoint Planning Business Modeler
 * The PerformancePoint Add-in for Excel



CAUSE
This issue occurs for various reasons. The application pools of PerformancePoint Planning Server run under specific accounts. Typically, this issue occurs when the password is incorrect for an account.



WORKAROUND
To work around this issue, follow these steps:  Determine whether you are a member of one or more of the following administrative roles:  Modeler Data Administrator User Administrator Global Administrator

To do this, follow these steps:  Log on to the computer as a user who is a member of the appropriate administrative roles.

If you want to add a user to an administrative role, you must also be a member of that administrative role. Additionally, a member of the Global Administrator role can add users to the User Administrator role. A member of the User Administrator role can assign users to the Data Administrator role, to the Modeler role, and to the User Administrator role.

For more information about administrative roles, see the &quot;About permissions for administrative roles&quot; topic in the PerformancePoint Planning Business Modeler Help file.</li> Start a Web browser.</li> In the Address box, type http:// :46788/, and then press ENTER to open the Planning Administration Console.</li> In the Planning Administration Console, click Connection.</li> On the Connection page, type http:// :46787/ in the Location box, and then click Connect.</li> Click Users, and then click Find.</li> Make sure that you are in the list of users. If you are not in the list, click Add, specify the user ID and the display name on the &quot;Add a User&quot; page, and then click Add.</li> If you want to be a member of the Global Administrator role, click Global Administrator Role, type the user name under User to add, and then click Add.

If you want to be a member of the User Administrator role, of the Data Administrator role, or of the Modeler role, click the corresponding hyperlink, specify the application or the model site that you want to administer, click Add/Remove Users, type the user name under User to add, and then click Add.</li></ol>

Note For more information about these roles, click the corresponding hyperlink in the Planning Administration Console, and then click Help.</li> Start a Web browser, type http:// :46787/metadatamanager.asmx in the Address box, and then click OK.

You may receive one of the following error messages:  Error message 1

Service Unavailable

</li> Error message 2

Internet Explorer cannot display the webpage

</li></ul>

If you receive the first error message, go to step 3. If you receive the second error message, go to step 7.</li> Make sure that the application pools for PerformancePoint Planning Server are running. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, click Run, type inetmgr, and then click OK.</li> In the Internet Information Services (IIS) Manager window, expand, and then click Application Pools.</li> Notice the state of the PPSPlanningWebServicesAppPool application pool and of the PPSPlanningAdminConsoleAppPool application pool.

If the state is Stopped, right-click PPSPlanningWebServicesAppPool or PPSPlanningAdminConsoleAppPool, and then click Start.

If these application pools are running, restart IIS. To restart IIS, click Start, click Run, type IISReset, and then click OK.</li></ol>

Note The network traffic of PerformancePoint Planning Server passes through these application pools.</li> <li>Start a Web browser, type http:// :46787/metadatamanager.asmx in the Address box, and then click OK.

If you receive the following error message, go to step 5.

Service Unavailable

</li> <li>Make sure that the passwords of the accounts under which the application pools run are correct. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Right-click PPSPlanningWebServicesAppPool, and then click Properties.</li> <li>In the PPSPlanningWebServicesAppPool Properties dialog box, click the Identity tab.</li> <li>In the Password box, type the correct password, and then click OK.</li> <li>In the Confirm Password dialog box, retype the password under Please re-enter the password to confirm, and then click OK.</li> <li>Right-click PPSPlanningWebServicesAppPool, and then click Stop.</li> <li>Right-click PPSPlanningWebServicesAppPool, and then click Start.</li> <li>Repeat steps 5a through 5f for the PPSPlanningAdminConsoleAppPool application pool.</li></ol> </li> <li>Start a Web browser, type http:// :46787/metadatamanager.asmx in the Address box, and then click OK. If the IP address or the port number is incorrect, you receive the following error message:

Internet Explorer cannot display the webpage

If you receive this error message, go to step 7.</li> <li>Make sure that the IP address and the port number that you use to connect to PerformancePoint Planning Server are correct. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Start, click Run, type inetmgr, and then click OK.</li> <li>In the Internet Information Services (IIS) Manager window, expand  , and then expand Web sites.</li> <li>Right-click PPSPlanningWebServices, and then click Properties.</li> <li>In the PPSPlanningWebServices Properties dialog box, note the value in the TCP port box and the value in the IP address box.</li> <li>If the value in the TCP port text box is not 46787, use the following string to connect to PerformancePoint Planning Server:

http:// : /

Note In this string,  represents the value in the TCP port box.

Additionally, if a specific IP address is specified in the IP address text box, use the following string to connect to PerformancePoint Planning Server:

http:// : /

Note In this string,  represents the value in the IP address text box.</li></ol> </li></ol>

After you perform steps 1 through 7, you still may be unable to connect to PerformancePoint Planning Server. However, if you could previously connect to PerformancePoint Planning Server, the issue may occur for one of the following reasons:
 * The Group Policy setting was changed.
 * The firewall setting was changed.
 * You installed a new program.
 * A conflict of computer names occurs in the Active Directory directory service.

Keywords: kbtshoot kbprb kbexpertiseadvanced KB941638

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