Microsoft KB Archive/811160

= Active Directory Users And Computers Stops Working If a User Belongs to Groups Whose Name Contains a Leading Slash Mark =

Article ID: 811160

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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SYMPTOMS
When you click the Member Of tab in a user's properties, Active Directory Users and Computers may stop working if the user belongs to groups whose name begins with a leading slash mark (&quot;/&quot;). When this problem occurs, Active Directory Users and Computers typically quits without any warnings or error messages.

Depending on the number of groups with leading slash mark characters of which the user is a member, Active Directory Users and Computers may stop working when it is populating the Member of box, when you are closing the user's properties, or during later use. Typically, the more groups with leading slash mark characters, the sooner the problem occurs.

When Active Directory Users and Computers stop working, the only affected data is uncommitted changes on the current property that you are viewing. If this problem occurs, Microsoft recommends that you start Active Directory Users and Computers again and verify the last object property that you tried to modify.



CAUSE
A name-parsing routine causes process heap corruption when the routine encounters a group whose name begins with a slash mark.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name --  06-Jan-2003  12:24  5.0.2195.6161  297,232  Dsprop.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB811160

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