Microsoft KB Archive/936824

= The Safely Remove Hardware feature and the Windows Explorer &quot;Eject&quot; command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer =

Article ID: 936824

Article Last Modified on 11/30/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Starter
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition

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SYMPTOMS
Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.

This problem may occur if you use one of the following methods to disconnect the iPod:
 * You use the Safely Remove Hardware feature in the notification area to disconnect the iPod. Then, you disconnect the USB cable.
 * You use the Eject command in Windows Explorer to disconnect the iPod. Then, you disconnect the USB cable.



RESOLUTION
To resolve this problem, install update 936824. To install this update, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

Update information
The following files are available for download from the Microsoft Download Center:

Download the Download the update for Windows Vista 32-bit version (KB936824) package now.

Download the update for Windows Vista 64-bit version (KB936824) package now.

Release Date: May 8, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this update.

Update replacement information
This update replaces update 933824.

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


WORKAROUND
If the data on the iPod is corrupted, select the iPod in the Apple iTunes user interface. Then, on the Summary tab, click Restore to restore the iPod to working condition.

Apple recommends that you always use iTunes to disconnect or to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu. Then, disconnect the USB cable.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about this problem, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=305042

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbfix kbqfe atdownload kbexpertisebeginner kbwinvistapostrtmfix KB936824

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