Microsoft KB Archive/324047

= KaZaA Media Desktop May Cause an Error Message in Windows XP =

Article ID: 324047

Article Last Modified on 12/25/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q324047



SYMPTOMS
While you are running KaZaA Media Desktop by Sharman Networks, you may receive an error message that is similar to the following message:

KaZaA has encountered a problem and needs to close. We apologize for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:

App name   App version   Module name   Module version   Offset - kazaa.exe  1.6.1.0       kazaa.exe     1.6.1.0          00037f52



CAUSE
This issue occurs because KaZaA Media Desktop version 1.6 by Sharman Networks is not completely compatible with Windows XP.



RESOLUTION
Microsoft recommends that you use the latest version of KaZaA Media Desktop. Contact Sharman Networks to report this issue and to receive additional support.



MORE INFORMATION
For information about how to contact Sharman Networks, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: kmd

Keywords: kbprb kbprod2web KB324047

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