Microsoft KB Archive/813790

= All client Terminal Services sessions stop responding when you use a Windows 2000-based terminal server =

Article ID: 813790

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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SYMPTOMS
Occasionally, all Terminal Services client sessions stop responding. In the console of the Microsoft Windows 2000-based terminal server, you can successfully open local programs. However, you cannot access any network resources.



CAUSE
This problem may occur if the discovery cache on the terminal server is not updated correctly when the license server discovery thread runs.



RESOLUTION
To resolve this problem, you must install Windows 2000 Service Pack 4 or the hotfix on both your Windows 2000-based terminal servers and your Windows 2000-based Terminal Services license servers.

Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 27-Jan-2003 23:36  5.0.2195.6654  125,712  Icaapi.dll 07-Oct-2002 23:29  5.0.2195.6609   93,456  Licmgr.exe 15-Jan-2003 16:59  5.0.2195.6654  329,488  Lserver.exe 27-Jan-2003 23:36  5.0.2195.6659   26,384  Mstlsapi.dll 27-Jan-2003 23:40  5.0.2195.6614  100,248  Rdpwsx.dll 15-Jan-2003 00:06  5.0.2195.6654  142,608  Termsrv.exe 27-Jan-2003 23:36  5.0.2195.6658   23,312  Tls236.dll 27-Jan-2003 23:36  5.0.2195.6623   37,648  Winsta.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173The Datacenter Program and Windows 2000 Datacenter Server product

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hang

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbhotfixserver KB813790

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