Microsoft KB Archive/931186

= FIX: The Commerce Server cache cannot refresh successfully when you invoke the SiteCacheRefresh method to refresh the cache in Commerce Server 2007 =

Article ID: 931186

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2007 Developer Edition
 * Microsoft Commerce Server 2007 Enterprise Edition
 * Microsoft Commerce Server 2007 Standard Edition

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you invoke the SiteCacheRefresh method to refresh one of the Commerce Server caches in Microsoft Commerce Server 2007, the cache cannot refresh successfully. This problem occurs when the Internet Information Services (IIS) Web site that hosts the Commerce Server is configured to use host headers.



CAUSE
When you invoke the SiteCacheRefresh method, Commerce Server 2007 builds a URL. The URL is based on a value in the MSCS_Admin database. This problem occurs because the value is the computer name. Therefore, if you configure the IIS Web site to use host headers, the IIS Web site cannot respond to the URL request that is based on the computer name.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart IIS after you apply this hotfix. To restart IIS, run the following command at a command prompt.

iisreset /restart

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

 

 Right-click the CacheRefreshMode subkey, point to New, and then click DWORD Value. Type BuildCacheRefreshURLWithHostName, and then press ENTER. On the Edit menu, click Modify. In the Value data box, type 1, and then click OK.</li> Exit Registry Editor.</li></ol>

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
After you apply this hotfix, Commerce Server 2007 builds the URL according to the nonsecure host name setting. You can configure this setting in Commerce Server Manager.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseadvanced kbfix kbhotfixserver kbqfe kbpubtypekc KB931186

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