Microsoft KB Archive/325011

= Support WebCast: Basic &quot;Blue Screen&quot; Error Troubleshooting =

Article ID: 325011

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 2000 Standard Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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This article was previously published under Q325011





Session Summary
In this session, we will cover the basics of &quot;blue screen&quot; errors, what they mean, and some common methods to troubleshoot the problems. We will provide some background information about blue screen errors, and we will talk about how to interpret the information, as well as how to recover from these errors.

This is a Level 200 session that was recorded July 20, 2001 and presented by Doug Allen. Doug joined Microsoft in July 2000 as a Support Professional with the Premier Setup team with Product Support Services. He has been involved in Windows NT for more than three years and is currently focused on the unattended installation and file system aspects of Windows 2000.

Viewing the Presentation
To view, please click on the link: [javascript:fnViewMMC('http://support.microsoft.com/servicedesks/webcasts/seminar/shared/asp/view.asp?url=/servicedesks/webcasts/en/wc072001/manifest.xml'); View this Support Webcast] (Length: 1 hour 39 minutes)



This Windows Streaming Media archive requires an Internet connection of 28.8 Kbps or faster, and is best viewed with a minimum screen resolution of 800 X 600.

Additional Resources
Download presentation wc072001. This is a 428-KB Microsoft PowerPoint (.ppt) file.

If you do not have PowerPoint and you want a copy of the slides, use the PowerPoint Viewer (2,752 KB).

Read the transcript from this Support WebCast

[mailto:?subject=Support%20WebCast:%20Basic%20%22Blue%20Screen%22%20Error%20Troubleshooting&body=Take%20a%20look%20at%20this%20Microsoft%20Support%20WebCast%20about%20Basic%20%22Blue%20Screen%22%20Error%20Troubleshooting%20(July%2020,%202001).%20More%20information%20about%20this%20WebCast%20is%20available%20at%20http://support.microsoft.com/WebCasts. Tell a friend about this Support WebCast]

Supplemental reading:
 * Q129845 Blue Screen Preparation Before Contacting Microsoft
 * Windows 2000 Safe-Mode Boot and Recovery Console Whitepaper

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Keywords: kbdownload kbinfo KB325011

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