Microsoft KB Archive/245771

= WD2000: Opening Word 95 Document Causes Video Corruption/Hang =

Article ID: 245771

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q245771





SYMPTOMS
When you open a Word for Windows 95 document in Word 2000, different color lines and dots may appear within the text of the document, and your computer system may stop responding (hang).

This problem is known to occur with the following video adapter cards and driver versions:


 * VooDoo 3 3500TV-based Accelerator



RESOLUTION
To correct this problem, download and install the updated video driver for version 1.02.18 or later. An updated video driver can be obtained from 3dfx Interactive, Inc. from the following Web address:

http://www.3dfx.com/

For more information, please contact 3dfx:

3dfx Interactive, Inc.

4435 Fortran Drive

San Jose, CA 95134

Main Telephone: (888) FOR-3DFX

Technical Support: (800) 234-4334

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact 3dfx, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: screen drv

Keywords: kbprb KB245771

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