Microsoft KB Archive/180988

= OL98: Cannot Print, Print Preview, or Delete Selected Group =

Article ID: 180988

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q180988





SYMPTOMS
When you try to print, print preview, or delete in Microsoft Outlook 98, you may receive the following message:

This action will apply to all items in the selected groups.

If you click OK, the message closes without printing, previewing, or deleting.



CAUSE
Outlook exhibits the above behavior under the following conditions:


 * You try to print, preview, or delete items in your Journal, and you selected a group heading instead of an individual item and the current view is By Category or By Contact.
 * You try to print, preview, or delete items in a mail folder, and you chose to group by categories, selected a group heading, and the current view is Message Timeline.

This behavior does not occur in Tasks, Contacts, Calendar, and Notes. You can successfully print or preview when using equivalent settings in your Tasks, Contacts, Calendar, and Notes folders.



RESOLUTION
To work around this problem use a different view when grouping and selecting items. For example, the following steps allow you to delete all entries for a Contact from the Journal.
 * 1) In the Journal, click the View menu, point to Current View and click Entry List.
 * 2) On the View menu, point to Current View and click "Customize Current View."
 * 3) On the View Summary dialog box, click Group By
 * 4) Drag the Contact heading to the Group By box. This will group your Entry List by Contacts.
 * 5) Right-click the appropriate Contact name heading and from the context- sensitive menu, click Delete. This deletes all Journal entries for that Contact.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

