Microsoft KB Archive/237517

= Encarta Encyclopedia 2000 Err Msg: Enc2000 Caused a Stack Fault in Module Kernel32.dll =

Article ID: 237517

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237517



SYMPTOMS
If you restart your computer in MS-DOS mode while you are running Microsoft Encarta Encyclopedia 2000, you may receive the following error message:

The program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, you receive the following error message:

Enc2000 caused a stack fault in module Kernel32.dll.



RESOLUTION
To resolve this issue, restart the computer. If you continue to receive the error message, remove and reinstall Encarta Encyclopedia 2000:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) In the the list of installed programs, click Microsoft Encarta Encyclopedia 2000, and then click Add/Remove.
 * 4) When you are prompted to confirm the removal of Encarta Encyclopedia 2000, click Yes.
 * 5) Reinstall Encarta Encyclopedia.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.



MORE INFORMATION
This issue does not occur on Microsoft Windows NT-based computers.

Additional query words: multi multi-media media mm ee2k

Keywords: kbbug kbenv kberrmsg kbpending KB237517

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