Microsoft KB Archive/186022

= IntelliPoint: Toshiba Satellite Hangs When Installing Software =

Article ID: 186022

Article Last Modified on 7/25/2001

-

APPLIES TO


 * Microsoft IntelliPoint 2.2

-



This article was previously published under Q186022



SYMPTOMS
When you finish installing the IntelliPoint software version 2.2, the computer may stop responding (hang).



CAUSE
This behavior can occur if you are using a Toshiba Satellite 305 or 315 laptop computer. The video driver installed on the Toshiba Satellite 305 and 315 laptop computers does not work with the IntelliPoint software.



RESOLUTION
To resolve this issue, contact Toshiba to obtain an updated version of the video driver that works with the IntelliPoint software.

For information about how to contact Toshiba to obtain the updated video driver, please see the following article in the Microsoft Knowledge Base:

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To work around this issue, install the standard VGA video driver. For information about how to install the standard VGA video driver, please see the following article in the Microsoft Knowledge Base:

127139 Troubleshooting Video Problems in Windows



MORE INFORMATION
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: intelli point display adapter card crash

Keywords: kbhardware kbprb kb3rdparty kbdisplay KB186022

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.