Microsoft KB Archive/890744

= Access violation may occur in RtlDosApplyFileIsolationRedirection in Windows XP =

Article ID: 890744

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP for Itanium-based Systems Version 2003
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
If a program uses a side-by-side assembly that is described by a manifest file to load a specific version of a .dll or .ocx file, an access violation may occur in the RtlDosApplyFileIsolationRedirection function. Additionally, the following event may be recorded in the System event log: Event ID: 4097

Event type:

Description: The application, C:\, generated an application error The error occurred on  @   The exception generated was c0000005 at address 77f5e378 (ntdll!RtlDosApplyFileIsolationRedirection_Ustr).



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 32-bit versions
  Date         Time   Version        Size     File name -  12-Jan-2005  01:07  5.1.2600.1618  693,760  Ntdll.dll

Windows XP 64-bit versions
  Date         Time   Version         Size       File name   Platform ---  12-Jan-2005  01:07  5.1.2600.1618   1,508,864  Ntdll.dll   IA-64 12-Jan-2005 01:07  5.1.2600.1618     657,408  Wntdll.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about side-by-side assemblies, visit the following MSDN Web site:

http://msdn2.microsoft.com/en-us/library/aa374029.aspx

Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB890744

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