Microsoft KB Archive/307346

= You receive an &quot;Error 1311 - Source file not found &quot; error message when you install Visio 2002 on a Windows NT 4.0-based computer =

Article ID: 307346

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Visio 2002 Professional Edition, when used with:
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q307346



SYMPTOMS
When you run Microsoft Visio 2002 Setup on a Microsoft Windows NT 4.0-based computer, you may receive the following error message, where  is the path of the name and location of a .cab file:

Error 1311 - Source file not found

When you click OK on the error message, Setup quits. Therefore, you cannot install Visio.



CAUSE
This behavior may occur if the Norton AntiVirus program is installed on your computer.



RESOLUTION
To resolve this behavior, visit the following Symantec Web site for Norton AntiVirus information and product updates:

http://www.symantec.com/techsupp/



MORE INFORMATION
For additional information about Norton AntiVirus, or to contact Symantec Corporation, visit the following Symantec Web site:

http://www.symantec.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb

Keywords: kberrmsg kbtshoot kbsetup kbprb KB307346

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