Microsoft KB Archive/154352

= Money 5.0 Err Msg: Problem with Online Services Setup =

Article ID: 154352

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Money 97 Standard Edition

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This article was previously published under Q154352



SYMPTOMS
When using the Online Services Setup wizard, you may get the following Error message after entering your bank's routing number:

Microsoft Money

There is a problem with your Online Services setup. Please reinstall Money from your original disks.

However, in this case reinstalling Money does not correct the problem.



CAUSE
This error can be caused by one of two reasons:
 * After you remove a modem from the Windows 95 Control Panel. The Dial-Up Networking connection for Money Online is still configured to use the modem that has been removed.
 * There is a problem with the following Windows file, Rnaph.dll.



RESOLUTION
If the problem is a result of removing a modem, do the following to reconfigure Money's Dial-Up connection:  Exit Money. Double-click My Computer. Double-click Dial-Up Networking. Use the right mouse button to click Money Online, then click Properties. You will see the following error message:

Dial-Up Networking

Dial-Up Networking cannot find the specified modem.

Install the modem or select a new modem before you dial.

 Click OK. In the Connect Using list, click the modem you are now using.

NOTE: If the only modem listed is the one that has been removed, you must add a new modem using the Windows 95 Control Panel. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.</li> Click OK.</li></ol>

Money Online Services Setup will now be able to continue.

If the problem is a result of a bad Rnaph.dll file, follow the steps below to replace the file: <ol> Click the Start button, point to Find, and click Files and Folders.</li> Enter the following in the Named area, and then click Find Now:

rnaph.dll

</li> Right-click the file icon, then click Properties. The size should be 9,728 bytes.</li></ol>


 * 1) Click Cancel.
 * 2) The correct file size is 9,728 bytes. If it is any other size, continue to step 6.
 * 3) Rename Rnaph.dll to another name, such as Rnaph.old.
 * 4) Reinstall Money by running Money Setup and clicking Reinstall. This will replace Rnaph.dll with a fresh copy.

Note: Rnaph.dll is used by Dial-Up Networking. This component of Windows 95 is used by Money to obtain configuration information for setting up Home Banking.

Additional query words: w_money dun 97 disk Ham

Keywords: kberrmsg kbonline KB154352

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