Microsoft KB Archive/867765

= Files in the Single Instance Storage (SIS) Common Store folder are no longer valid after you restore a Remote Installation Services (RIS) volume from backup in Windows Server 2003 and in Windows 2000 =

Article ID: 867765

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
You back up a Remote Installation Services (RIS) volume in Microsoft Windows 2000 or in Microsoft Windows Server 2003. The RIS volume that you back up contains the Single Instance Storage (SIS) Common Store folder. When you use Windows Backup or a third-party backup program to restore the RIS volume from backup, some files in the SIS Common Store folder are no longer valid. For example, the size of some files is changed to 0 bytes. Links to the files are broken.

Additionally, when you try to install a RIS image from a Pre-Boot eXecution Environment (PXE)-enabled client, you receive error messages. The following is an example of one of the error messages that you may receive:

TFTP.

TFTP. Failed. e not found



CAUSE
This problem occurs if SIS stores incorrect pointers during the restore operation.



RESOLUTION
Install this hotfix on the destination computer before you restore the RIS volume to that destination computer. You do not have to install this hotfix on the source computer before you back up the RIS volume on that source computer.

Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit edition
 Date         Time   Version       Size    File name - 31-Jul-2004  01:05  5.2.3790.196  78,336  Grovel.exe 02-Aug-2004 17:02  5.2.3790.196  16,384  Sisbkup.dll 31-Jul-2004 01:05  5.2.3790.196  66,048  Sis.sys

Windows Server 2003, 64-bit edition
 Date         Time   Version       Size     File name     Platform - 31-Jul-2004  01:07  5.2.3790.196  220,672  Grovel.exe    IA-64 31-Jul-2004 01:07  5.2.3790.196  210,944  Sis.sys 02-Aug-2004 16:52  5.2.3790.196   46,080  Sisbkup.dll   IA-64 02-Aug-2004 17:02  5.2.3790.196   16,384  Wsisbkup.dll  x86

Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date         Time   Version        Size    File name -- 23-Jul-2004  19:28  5.0.2195.6960  15,632  Sisbkup.dll 21-Jul-2004 23:51  5.0.2195.6960  89,360  Grovel.exe 21-Jul-2004 23:50  5.0.2195.6960  65,072  Sis.sys



WORKAROUND
To work around this problem, rename the Sisbkupd.dll file before you start the backup operation to back up the RIS volume. For example, rename the Sisbkupd.dll file to Sisbkupd.dll_old.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies To&quot; section.



MORE INFORMATION
For additional information about how to restore a RIS volume that is managed by SIS, click the following article number to view the article in the Microsoft Knowledge Base:

263027 How to restore a volume that is managed by Single Instance Storage

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows hotfix packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: fix w2k w2k3 Ntbackup

Keywords: kbqfe kbhotfixserver kbwinserv2003presp1fix kbwin2000presp5fix kbfix kbbug KB867765

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