Microsoft KB Archive/184850

= Err Msg: Cannot Find the File 'C:\WINDOWS\TEMP\STPCLNUP.EXE' =

Article ID: 184850

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft IntelliPoint 2.2
 * Microsoft SideWinder Game Device software
 * Microsoft SideWinder Game Controller software 4.0

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This article was previously published under Q184850



SYMPTOMS
After you install the IntelliPoint or SideWinder software, when you restart the computer you may receive the following error message

Cannot find the file ' :\WINDOWS\TEMP\STPCLNUP.EXE' (or one of its components). Make sure the path and filename are correct and that all required libraries are available.

where is the letter of the hard disk on which Microsoft Windows is installed.



CAUSE
This behavior can occur if the Stpclnup.exe file is missing or damaged.

NOTE: The Stpclnup.exe file removes the temporary files that are created when you run the Setup program.



RESOLUTION
To resolve this issue, delete the Ixp00.tmp folder. To do this, follow these steps:


 * 1) Click Start, point to Find, and then click Files Or Folders.
 * 2) In the Named box, type "ixp00.tmp", and then click Find Now.
 * 3) Right-click the Ixp00.tmp folder, and then click Delete. If the Ixp00.tmp folder is not found, restart the computer.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.



MORE INFORMATION
The Ixp00.tmp folder is created when you install the IntelliPoint and SideWinder software. This folder contains the temporary files that the Setup program creates.

Additional query words: joystick mouse gamepad gaming

Keywords: kberrmsg kbprb kbsetup KB184850

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