Microsoft KB Archive/291846

= You receive an &quot;Internal Error 2318&quot; or an &quot;Error 1326&quot; error message when you try to install the Office 2000 SR-1 Update =

Article ID: 291846

Article Last Modified on 9/14/2004

-

APPLIES TO


 * Microsoft Office 2000 Service Pack 1

-



This article was previously published under Q291846



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you run the Microsoft Office 2000 SR-1 Update, you may receive one of the following error messages:

Internal Error 2318: Please contact product support for assistance.

-or-

Error 1326. Error getting file security: SQLSOLDB.HLP GetLastError: 2

If you create a verbose log file for the 2318 error, you find text similar to the following: MSI (c) (D9:85): Note: 1: 2318 2: c:\Program Files\Common Files\System\Ado\ADO210.CHM Internal Error 2318: Please contact product support for assistance. Action ended 22:03:05: InstallExecute. Return value 3. If you create a verbose log file for the 1326 error, you find text similar to the following: PatchApply(PatchName=sqlsoldb.hlp,TargetName=C:\WINDOWS\system32\ SQLSOLDB.HLP,PatchSize=1285,TargetSize=8292,PerTick=0,IsCompressed=1, FileAttributes=8192,PatchAttributes=0) PatchFiles: File: C:\WINDOWS\system32\SQLSOLDB.HLP, Directory: C:\WINDOWS\system32\, Size: MSI (s) (A4:8C): Note: 1: 1326 2: 2 3: SQLSOLDB.HLP Error 1326. Error getting file security: SQLSOLDB.HLP GetLastError: 2 MSI (s) (A4:8C): Product: Microsoft Office 2000 SR-1 Premium -- Error 1326. Error getting file security: SQLSOLDB.HLP GetLastError: 2

Action ended 9:15:16: InstallExecute. Return value 3.



CAUSE
These error messages can appear if certain Microsoft Data Access Components (MDAC) Help files are missing or are located in the wrong folder on your hard disk.



RESOLUTION
To resolve this problem, you must re-run the SR-1 Update with verbose logging turned on. To do this, follow these steps:  On the Start menu, click Run.  In the Open box, type the following command line:

 \Setup.exe /L2 /V

where  is the full path to Setup.exe for the SR-1 Update, according to the following table.   SR-1 Source --

You previously attempted the SR-1 Update from the Office Update download    C:\Windows\Temp\SR1patch\

SR-1 Update CD            :\Setup.exe This creates the Setup log file and a verbose Windows Installer log file in the \Temp\SR1Patch folder. Log file for          Log file name ---

Setup.exe             Office 2000 SR-1 Setup(####).txt Windows Installer     Office 2000 SR-1 Setup(####)_MsiExec.txt The #### characters in the log file names are numbers that begin with 0001. They increment by 1 if you run the update multiple times. So the log file with the highest number is the log file for the last time that you ran the update.

NOTE: If you do not see the text &quot;VERBOSE&quot; in the first line of text of the &quot;Office 2000 SR-1 Setup(####)_MsiExec.txt&quot; file, you did not create the verbose log file correctly, and you must repeat the preceding command line with the correct command-line switches.

 Open the Windows Installer log file by using WordPad, and search for Return value 3 .</li>  Back up a few lines in the log file to the line that contains the file that the update is having problems patching.

For the 2318 error, it is similar to the following: <pre class="fixed_text">MSI (c) (8B:87): Note: 1: 2318 2: C:\Program Files\Common Files\System\Ado\ADO210.CHM For the 1326 error, it is similar to the following: <pre class="fixed_text">PatchFiles: File: C:\WINDOWS\system32\SQLSOLDB.HLP, Directory: C:\WINDOWS\system32\,  Size: This line identifies the problematic file and its correct location on your hard disk. </li> If the file listed on this line of the log file is listed in the table in step 6, continue with the steps in this article. If the file is not listed in the table, please contact Microsoft Product Support Services.</li>  Copy the files listed in the following table from your Office 2000 CD into the specified folder location on your hard disk. <pre class="fixed_text">File name    Office 2000 CD1 location     Hard disk location --- Ado210.chm   Pfiles\Common\System\Ado     Program Files\Common Files\ System\ADO

Dao360.chm   Pfiles\Common\Msshared\Dao   Program Files\Common Files\ Microsoft Shared\DAO

Jetdef40.chm Pfiles\Msoffice\Office\1033  Program Files\Microsoft Office\ Office\1033

Jetsql40.chm Pfiles\Msoffice\Office\1033  Program Files\Microsoft Office\ Office\1033

Msjro.chm    Pfiles\Common\System\Ado     Program Files\Common Files\ System\ADO

Sqlsoldb.hlp \System                      See NOTE below. NOTE: If the problematic file is Sqlsoldb.hlp, identify the correct hard disk location for this file from the log file line in step 4. Then copy Sqlsoldb.hlp from the \System folder on the Office 2000 CD to the hard disk location listed in step 4. </li> Re-run the SR-1 Update with verbose logging enabled. If you encounter another 2318 or 1326 error message, reapply steps 3 through 6 for the latest problem file listed in the log file.</li></ol>

Additional query words: OFF2000 sr1

Keywords: kberrmsg kbtshoot kbsetup kbprb kbstartprogram KB291846

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.