Microsoft KB Archive/303885

= Visio2000: Error Message: Visio32 Caused an Invalid Page Fault in EFGNPCLM.DRV =

Article ID: 303885

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q303885



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you attempt to open, save, or print a drawing in Microsoft Visio 2000, you may receive an error message similar to the following:

Visio32 caused an Invalid Page Fault in EFGNPCLM.DRV at 0011:00

NOTE: The actual memory address varies.



CAUSE
This behavior can occur if you configure a Minolta printer as the default printer.



RESOLUTION
To work around this issue, configure another printer as the default printer. If you do not have another printer, create a &quot;dummy&quot; printer as the default printer. To do this, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, point to Settings, and then click Printers.
 * 2) In the Printers dialog box, double-click Add Printer.
 * 3) Follow the steps in the Add Printer Wizard to add a printer that uses a non-Minolta printer driver. Configure this printer as the default printer.

When you print in Visio 2000, select the Minolta printer in the Name list in the Print dialog box, and then click OK.

NOTE: After following these steps, you will no longer be able to print to the Minolta printer by clicking the Print Page button (the printer icon) on the standard toolbar.



MORE INFORMATION
To obtain additional information and driver support for your Minolta printer, browse to the following Minolta Web site, and then click Support & Drivers.

http://www.minolta-qms.com/usa.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Minolta, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb

Keywords: kberrmsg kbprb KB303885

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