Microsoft KB Archive/162447

= Multiple Print Jobs When Printing Single Document =

Article ID: 162447

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Enterprise Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows 95

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This article was previously published under Q162447



SYMPTOMS
When you print a document from a Windows 95 workstation to a printer shared on a Windows NT-based computer, multiple print jobs may appear in the printer's queue for the document. When this occurs, one print job displays a valid file size and all others display a size of zero bytes. If separator pages are specified for the printer, each print job has a separator page. Each separator page has a job number and description of "Remote Downlevel Document."



CAUSE
This behavior can occur if anti-virus software is running on your Windows 95 workstation.



RESOLUTION
To resolve this problem, one of the following methods:


 * Configure the anti-virus software not to scan your document files by specifying not to scan file types with extensions such as .doc and .txt.
 * Disable or remove the anti-virus software on the Windows 95 workstation.
 * Contact the anti-virus software manufacturer for updates to the program.



MORE INFORMATION
For information about how to configure your anti-virus software, consult the program's documentation or manufacturer.

Additional query words: duplicate win95 Event 10 ID remote downlevel document banner five

Keywords: kbprb kbprint KB162447

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