Microsoft KB Archive/316590

= Problems Running HP OfficeJet Pro 1150C Software with Windows XP =

Article ID: 316590

Article Last Modified on 10/24/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q316590



SYMPTOMS
When you try to use your Hewlett-Packard (HP) OfficeJet Pro 1150C printer and scanner, you may receive the following error message:

Procdb.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

  App Name    App Version  Module Name  Module Version  Offset --  Procdb.exe  1.0.29.0     Ntdll.dll    5.1.2600.0      0002f5fa



CAUSE
This issue can occur if you are using an out-of-date or incompatible driver for your HP OfficeJet.



RESOLUTION
To resolve this issue, uninstall the HP driver, and then reinstall the OfficeJet by using the Windows XP driver.



MORE INFORMATION
For more information about this issue, please view the following HP Web site:

http://h10010.www1.hp.com/wwpc/us/en/sm/WF10a/18972-238444-410635-12019-410635-24382.html?jumpid=reg_R1002_USEN

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Keywords: kbenv kberrmsg kbprb kbprint kbprod2web KB316590

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