Microsoft KB Archive/935973

= You cannot read specific e-mail messages, and you receive an error message in Outlook Web Access for Exchange Server 2003 =

Article ID: 935973

Article Last Modified on 10/25/2007

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APPLIES TO

 Microsoft Exchange Server 2003 Service Pack 2, when used with:  Microsoft Exchange Server 2003 Standard Edition

 Microsoft Exchange Server 2003 Enterprise Edition 

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SYMPTOMS
In Microsoft Office Outlook Web Access for Microsoft Exchange Server 2003, you cannot read e-mail messages that have both Japanese and English characters in the subject line. When you try to open the messages, you receive the following error message:

Error: Access is Denied

Additionally, you cannot download the e-mail message bodies if you use a Pocket PC device to synchronize the e-mail message by using Exchange ActiveSync.

Note This problem does not occur in Microsoft Office Outlook.

If you are using Microsoft Entourage to connect to your mailbox on Exchange Server, you cannot download e-mail messages that have both Japanese and English characters in the subject line. In this case, you are continuously prompted for the password.



CAUSE
This problem occurs because of a problem in code page conversion for Japanese characters in Outlook Web Access. In e-mail messages that contain Japanese characters in the subject line, the subject line is processed into an invalid file name.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix:
 * Exchange Server 2003 Service Pack 2

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service, IIS Admin Services, and all dependent services will be restarted after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about the terminology that Microsoft uses to update software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: OWA

Keywords: kbqfe kbexpertiseinter kbhotfixserver KB935973

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