Microsoft KB Archive/262374

= XADM: 2140 and 1002 with Error -1811 Error Starting Exchange Services =

Article ID: 262374

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q262374



SYMPTOMS
When you start the Exchange Server directory service, you may receive the following error message:

Error 2140. Internal Windows NT error.

The following Event ID is logged in the Microsoft Windows NT Event Viewer application event log:

Event ID: 1002

Source: MSExchangeDS

Type: Error

Category: Internal Processing

Description:

The Microsoft Exchange Server database, EDB, could not be initialized and returned error -1811. Unrecoverable error. The directory cannot continue.



CAUSE
Most virus protection programs have settings to remove, rename or quarantine infected files as a part of their cleanup process. This issue can occur if the virus protection program renames the directory.

The -1811 error corresponds to JET_errFileNotFound.



RESOLUTION
To resolve this issue:
 * 1) Check your virus protection program to determine its settings.
 * 2) Rename the files to the original file names if they were renamed by the virus protection program.
 * 3) Restore the files to their original location if they were deleted or sent to a quarantine folder. They may be in the Recycle Bin.
 * 4) If the files were completely deleted from the system, then you must restore the files from a backup.



MORE INFORMATION
Microsoft recommends that file-level virus protection programs exclude the Exchange Server database and log files. Scan these files by using an Exchange Server-aware virus protection product.

Additional query words: 0xFFFFF8ED 4294965485 JET_errFileNotFound

Keywords: kbprb KB262374

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