Microsoft KB Archive/298040

= OFFXP: Error Message: Machine Debug Manager: The Service Could Not Be Uninstalled =

Article ID: 298040

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Windows 2000 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q298040



For a Microsoft Office 2000 version of this article, see 254836.



SYMPTOMS
When you run Microsoft Office XP Setup, you may receive the following error message:

Machine Debug Manager

The service could not be uninstalled.

If you click OK to this error message, Setup completes successfully.



CAUSE
This error message appears if the following are true:
 * You are installing Office XP on a computer that is running Windows 2000.
 * You are logged on as a power user.
 * You are performing a custom installation that includes the Web Scripting feature.

In this situation, Office Setup cannot register the Mdm.exe file. The custom action that registers the Mdm.exe file cannot be elevated for security reasons. This is because on Windows 2000, Mdm.exe requires Administrator or Local System account privileges to register itself.



WORKAROUND
To work around this issue, do one of the following:  Install Office XP while you are logged on as a member of the Administrators group.-or-

 Use the /j switch to install Office XP (as an Administrator). For example, you can use a command line similar to the following

\Setup /jm

where  is the full path to an administrative installation of Office.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
You can also receive this error message if you perform a default installation of Office XP (while logged on as a power user), and then you try to add the Web Scripting feature via Maintenance Mode Setup or through a demand installation (this feature is set to Installed on First Use by default).

Additional query words: OFFXP

Keywords: kbbug kbnofix KB298040

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