Microsoft KB Archive/165886

= 33.6 Modem Detected as 28.8 =

Article ID: 165886

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q165886



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
High speed modems (faster than 28.8 Kbps) may be detected as 28.8 modems.



CAUSE
Windows may not contain any hardware information about newer, faster modems.



RESOLUTION
Consult the manufacturer's documentation regarding the Windows installation instructions. A disk may be provided by the manufacturer with your 33.6 or higher speed modem; this disk should contain the needed .inf file for a successful installation.

If no disk is provided, contact your hardware manufacturer for installation instructions.

Keywords: kbenv kbhardware kbprb KB165886

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