Microsoft KB Archive/197171

= OL2000: (CW) Password Error Connecting to Internet Mail Provider =

Article ID: 197171

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197171



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
When dialing your Internet Mail Service, you may receive the following error message:

The computer you are dialing in to cannot establish a dial-up networking connection. Check your password and then try again.



CAUSE
The User Name and/or Password are incomplete or incorrect in either the Internet Mail service profile or in the Dial-Up Networking connectoid.

-or-

The server you are trying to connect to may be offline.



RESOLUTION
Make sure the Account Name and Password are both correct in the Incoming Mail Server box of the Account properties. Also make sure the User Name and Password are both correct in the Connect To dialog box of the Dial-Up Networking connectoid.



Verify the Internet E-Mail Service "Incoming Mail Server" Information

 * 1) On the Tools menu, click Services.
 * 2) Click Internet E-Mail Service and then click Properties.
 * 3) Click the Connection tab.
 * 4) Make sure the "Connect using my phone line" option is selected.
 * 5) Make sure the proper Dial-Up Networking connectoid is selected in the "Use the following Dial-Up Networking connection" list.
 * 6) On the Servers tab, make sure that the Account Name and Password fields are correct.
 * 7) Click OK to close all dialog boxes.

Verify the Dial-Up Networking "Connect To" Information

 * 1) Double-click the My Computer icon on your desktop.
 * 2) In My Computer, double-click the Dial-Up Networking icon.
 * 3) Double-click the dial-up connectoid used to connect to your Internet service provider.
 * 4) In the Connect To dialog box, make sure that the User Name and Password fields are both correct.

