Microsoft KB Archive/945602

= Users who use Outlook 2003 cannot publish their free/busy data in Exchange Server 2007 =

Article ID: 945602

Article Last Modified on 12/7/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Standard Edition
 * Microsoft Exchange Server 2007 Enterprise Edition

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SYMPTOMS
Consider the following scenario:
 * In a Microsoft Exchange Server organization, users were migrated from Microsoft Exchange 2000 Server or from Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007.
 * You have decommissioned all Exchange 2000 Server or Exchange Server 2003 installations in the organization.

In this scenario, the migrated users who use Microsoft Office Outlook 2003 cannot publish their free/busy data. Only hash marks appear in the free/busy data for these users. Additionally, the following event is logged in the Application log: Event ID : 8207

Category : General

Source : MSExchangeFBPublish

Type : Error

Message : Error updating public folder with free/busy information on virtual machine. The error number is 0x80004005

When you run the Outlook /cleanfreebusy command, you receive the following error message:

unable to clean your freebusy information

Note Users who were created by using Exchange 2007 do not have these symptoms.



CAUSE
This problem occurs because the following components were not replicated to the computer that is running Exchange 2007 before the Exchange Server 2003 or Exchange 2000 Server computers were decommissioned:
 * The &quot;Schedule+ Free/Busy&quot; system folder on the servers that were running Exchange Server 2003
 * The Exchange 2000 Server Administrative Group



RESOLUTION
To resolve this problem, follow these steps:  In the Exchange Management Shell, run the following command:

get-publicfolder -Identity &quot;\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY&quot; -Recurse |fl

  Verify that the replica object for SCHEDULE+ FREE BUSY exists in the legacy administrative groups. In the following example, the legacy administrative group (EX:/o=ORG NAME/ou=Legacy Administrative Group) has no replica object for SCHEDULE+ FREE BUSY. Therefore, users who were migrated from the legacy administrative groups cannot see SCHEDULE+ FREE BUSY data when they view details for the free/busy data folder. For example, free/busy data may appear as follows. Name : EX:/o=ORG NAME/ou=Legacy Administrative Group ParentPath : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY Replicas : {}  In the Exchange Management Shell, run the following command:

set-publicfolder -Identity &quot;\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/o=ORG NAME/ou=Legacy Administrative Group&quot; -replicas &quot;Server\Second Storage Group\Public Folder Database&quot;

Note This command syntax assumes that the Exchange Server 2007 public folder database is in the default location under the second storage group.  Verify that the legacy administrative group now has a replica object. In the following example, the free/busy data shows a replica object. get-publicfolder -Identity &quot;\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY&quot; -Recurse |fl Name : EX:/o=ORG NAME/ou=Legacy Administrative Group ParentPath : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY Replicas : {Public Folder Database} 

The free/busy data no longer shows hash marks for users who were migrated from legacy administrative groups to Exchange Server 2007.

Note All users whose free/busy data is not populated must accept or decline a meeting request to populate the free/busy data.



MORE INFORMATION
You should not delete any Exchange Server 2003 legacy administrative groups that contain mailboxes at any point of time. The legacyExchangeDN attribute for each user still references the old administrative groups. As long as clients are using versions of Outlook before Outlook 2007, the legacyExchangeDN attributes are used to find the free/busy data. If the administrative group no longer exists, we can no longer guarantee that the free/busy data folder will exist for users who have the matching legacyExchangeDN attribute. These users might have difficulties finding or publishing free/busy information. Additionally, legacyExchangeDN attributes are used when Exchange Server 2007 uses the Outlook client to delegate access to folders.

Keywords: kbtshoot kbprb kbexpertiseinter KB945602

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