Microsoft KB Archive/307590

= &quot;Microsoft Visual C++ Runtime Library Runtime Error&quot; error message when you dismiss a reminder in Outlook 2000 =

Article ID: 307590

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition, when used with:
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q307590



SYMPTOMS
When you try to dismiss a reminder in Microsoft Outlook, you receive the following error message:

Microsoft Visual C++ Runtime Library

Runtime error!

Program: c:/.../Outlook.exe

R6025

Pure virtual function call



WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Use a Command-Line Switch
Start Outlook with one of the following command lines:

&quot;C:\Program Files\Microsoft Office\Office\Outlook.exe&quot; /cleanreminders

-or-

&quot;C:\Program Files\Microsoft Office\Office\Outlook.exe&quot; /cleanviews

-or-

&quot;C:\Program Files\Microsoft Office\Office\Outlook.exe&quot; /cleanfreebusy

NOTE: Enclose the full path in quotation marks as shown to preserve long file names. If Outlook is installed in a different location, change the command line accordingly. The command-line switches have the following purposes:   Command-Line Switch  Purpose --- ---

/CleanFreeBusy      Cleans and regenerates free/busy information

/CleanReminders     Cleans and regenerates reminders

/CleanViews         Restores default views

To start Outlook with a command line, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type one of the command lines shown earlier in this article, and then click OK.

Method 2: Remove and Reinstall Microsoft Office 2000 Small Business
If Microsoft Office 2000 Small Business is installed in the same folder as a previous installation of Microsoft Office 2000 Professional, you have to remove Office Small Business and any other instances of Office, and then reinstall Office Small Business. To do this, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click Microsoft Office, Small Business, and then click Add/Remove.
 * 4) In the Office Maintenance Mode Wizard, click Remove Office, and then follow the on-screen instructions.
 * 5) Run the Office 2000 CD 1 File and Registry Eraser Utility (Eraser2000.exe). This utility removes any remaining Office program files and registry entries.
 * 6) Make sure that reminders in Outlook can be dismissed without errors.
 * 7) Reinstall Office Small Business.

