Microsoft KB Archive/913887

= Description of the Outlook 2003 post-Service Pack 2 hotfix package: February 2, 2006 =

Article ID: 913887

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Outlook 2003

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SUMMARY
Microsoft has released the Outlook 2003 post-Service Pack 2 hotfix package for Microsoft Office Outlook 2003.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart the computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



INTRODUCTION
This article describes the Outlook 2003 issues that are fixed in the hotfix package that is dated February 2, 2006.

Issues that the hotfix package fixes
This hotfix package fixes the following issue.  

913886 Error message when you try to link to a personal folder (.pst) file from a Microsoft Windows SharePoint Services site to Outlook 2003: &quot;You cannot connect to a Windows SharePoint Services site with an Outlook 97-2002 Personal Folders file (.pst)&quot;



This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:  When you attach an item to an HTML-formatted e-mail message in Outlook 2003, Outlook 2003 unexpectedly closes. Additionally, you receive the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature:  You create a shortcut group in Outlook 2003. The shortcut group name contains an apostrophe (') character or a forward-slash (/) character. When you restart Outlook 2003, all the shortcut groups are missing. Additionally, the shortcuts in the missing shortcut groups are missing.

 Consider the following scenario. You upgrade from Microsoft Outlook 2000 to Outlook 2003. You have a favorites group in Outlook 2000 that contains a forward-slash character or an apostrophe character. In this scenario, most of the shortcuts may appear in Outlook 2003 the first time that you start Outlook. However, if you start Outlook 2003 again, all the shortcuts are missing. This behavior occurs in in any shortcut group.





Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix package:  The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 2 hotfix. To install the hotfix, you must have Office 2003 Service Pack 2 installed. For more information about Office 2003 SP2, click the following article number to view the article in the Microsoft Knowledge Base:

887616 Description of Office 2003 Service Pack 2

</li> The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Service Pack 2 installed or Microsoft Office 2003 with Service Pack 1 installed. However, we have tested this hotfix more extensively on Office 2003 with Service Pack 2 than we have on Microsoft Office 2003 with Service Pack 1. If you install this hotfix on a computer that is running Microsoft Office 2003 with Service Pack 1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.</li></ul>

Restart information
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You must create a registry key or modify a registry key to use one of the hotfixes that this package contains. For more information about the registry key, click the following article number to view the article in the Microsoft Knowledge Base:

913886 Error message when you try to link to a personal folder (.pst) file from a Microsoft Windows SharePoint Services site to Outlook 2003: &quot;You cannot connect to a Windows SharePoint Services site with an Outlook 97-2002 Personal Folders file (.pst)&quot;

Hotfix file information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in coordinated universal time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information

Microsoft Windows Installer .msp file information

After the hotfix package is installed, the global version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.

Additional notes:  For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.</li> For more information about the differences between the two .msp files, see the &quot;Strategies for Updating Office 2003 Installations&quot; topic. To see this topic, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx

</li></ul>

For more information about the terminology that Microsoft uses when Microsoft corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons

Additional query words: outlook2003 outlook2k3 ol2003 ol2k3 singlequote single-quote quotation marks quotemark

Keywords: kberrmsg kbbug kbfix kbqfe kbhotfixrollup kbattachments kbexpertiseinter kbhotfixserver kboffice2003presp3fix KB913887

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