Microsoft KB Archive/911425

= The Windows Mobile-based Smartphone may not use the GPRS connection when the Modem Link utility is running in Windows Mobile 5.0 software for Smartphones =

Article ID: 911425

Article Last Modified on 1/9/2006

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APPLIES TO


 * Windows Mobile 5.0 for Smartphones

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SYMPTOMS
Consider the following scenario:
 * In Microsoft Windows Mobile 5.0 software for Smartphones, you try to use a newly configured General Packet Radio Service (GPRS) connection.
 * The Modem Link utility is running.

In this scenario, the Windows Mobile-based Smartphone may not use the GPRS connection.



WORKAROUND
To work around this behavior, exit the Modem Link utility. Then, restart the Modem Link utility.



Steps to reproduce the behavior

 * 1) Make sure that no GPRS connections are configured on the Windows Mobile-based Smartphone.
 * 2) On the Windows Mobile-based Smartphone, click Start, click More, click Accessories, and then click Modem Link.
 * 3) In the Modem Link window, use the appropriate settings for transport.
 * 4) Click Menu, click Activate, click Done, and then click Home.
 * 5) Click Start, and then click Settings.
 * 6) Click Data Connections, click Menu, and then click Edit Connections.
 * 7) Click GPRS Connections, click Menu, and then click Add.
 * 8) In the Add GPRS window, configure a valid GPRS connection, click Done to save the new GPRS connection, and then click Home.

Note When you try to use the Modem Link utility by dialing *99# from a laptop, the Windows Mobile-based Smartphone does not use the GPRS connection until you exit the Modem Link utility and then restart the Modem Link utility.

Keywords: kbtshoot kbprb KB911425

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