Microsoft KB Archive/916783

= A hotfix is available to change the way that Exchange Server 2003 SP2 handles a disabled Active Directory user account that is associated with an Exchange Server 2003 mailbox =

Article ID: 916783

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 2

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INTRODUCTION
This article describes a hotfix that you can use to change the way that Microsoft Exchange Server 2003 Service Pack 2 (SP2) handles a disabled Active Directory user account that is associated with a Microsoft Exchange Server 2003 mailbox.



MORE INFORMATION
If a disabled user account that is associated with an Exchange Server 2003 SP2 mailbox does not have the Associated External Account user right and the msExchMasterAccountSid property, Exchange Server 2003 cannot perform the following actions:
 * Enable a different user to log on to the mailbox
 * Enable the mailbox to receive messages
 * Include the mailbox in a public folder access control list
 * Include the mailbox in a mailbox folder access control list
 * Move the mailbox
 * Successfully run the mailbox cleanup agent

Additionally, an event ID 9548 message is logged in the Application log when Exchange Server 2003 tries to perform any one of these actions. This issue occurs because the Microsoft Exchange Information Store service contains logic that assumes that every disabled user account that is associated with an Exchange Server 2003 SP2 mailbox has the Associated External Account user right and the msExchMasterAccountSid property.

A hotfix is available to change the logic in the Microsoft Exchange Information Store service. This hotfix causes the Microsoft Exchange Information Store service to operate as if the msExchMasterAccountSid property is set to the SELF SID value. Therefore, the Microsoft Exchange Information Store service uses the objectSid property of the disabled user account. After you apply this hotfix, Exchange Server 2003 can perform the actions in the list that is mentioned earlier in this document even if the disabled user account does not have the msExchMasterAccountSid property.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

907434 The &quot;Send As&quot; right is removed from a user object after you configure the &quot;Send As&quot; right in the Active Directory Users and Computers snap-in in Exchange Server

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbinfo KB916783

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