Microsoft KB Archive/187472

= OL97: Sample Applications Forms on Exchange Server CD Cause Outlook to Hang =

Article ID: 187472

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q187472



SYMPTOMS
If you use the 16-bit Exchange Forms Designer Sample Applications forms located on the Microsoft Outlook 8.03 compact disc, or the Microsoft Exchange Server version 4.0 or 5.0 discs, or any other 16-bit form, and you attempt to close one of the forms or delete an open item created from one of these forms, Microsoft Outlook 97 hangs. You must be running Outlook on Microsoft Windows NT for this to occur.



CAUSE
When the form is closed or the item is deleted, it waits for Outlook to release its handles to the form's resources. Outlook never releases the handles so the form appears to hang.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:   Component: Outllib.dll

File Name    Version ---  Outllib.dll   8.4 Fix for 8.03



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97 on the Microsoft Windows NT platform.

Additional query words: 97 freeze frozen locks hung

Keywords: kbhotfixserver kbqfe kbfix kbinfo kbqfe KB187472

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