Microsoft KB Archive/831395

= Cannot Save Stencils That Are Located on the Microsoft Visio Network Center Web Site in Visio 2002 =

Article ID: 831395

Article Last Modified on 10/16/2007

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APPLIES TO


 * Microsoft Visio 2002 Professional Edition
 * Microsoft Visio Enterprise Network Tools

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SYMPTOMS
When you try to save stencils that are located on the Microsoft Visio Network Center Web site in Microsoft Visio 2002, you may experience all the following symptoms:
 * You may receive the Microsoft Visio progress dialog box, but the progress indicator does not advance.
 * Stencil files are not downloaded (saved) to your computer.
 * You do not receive an error message.



CAUSE
This behavior may occur if your computer is located behind a proxy server.



RESOLUTION
To resolve this behavior, exclude the Microsoft Visio Network Center Web site in your proxy settings. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.  Quit Visio 2002 and any Internet programs that you may have running, such as Microsoft Internet Explorer. Click Start, and then click Control Panel. Click Network and Internet Connections. Click Internet Options. On the Connections tab, select your Internet connection, and then click Settings. In the Proxy Server area of your connection dialog box, click Advanced.</li> In the Exceptions area of the Proxy Settings dialog box, type the following address for the Microsoft Visio Network Center Web site in the Do not use proxy server for addresses beginning with box:

http://www.microsoft.com/office/visio/networkcenter

</li> Click OK to close the Proxy Settings dialog box.</li> Click OK to close your Internet connection dialog box.</li> Click OK to close the Internet Properties dialog box.</li></ol>

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MORE INFORMATION
The only way to query for Microsoft Visio Network Equipment shapes and to download them to your computer is to use the Visio Find Shape feature. Find Shape is seamlessly integrated with your Visio program window and makes it easy to drag shapes from the query results window right into your drawing.

To use the Visio Find Shape feature and have access to the network equipment shape library on the Microsoft Visio Network Center Web site, you must apply a software update. To apply the software update, you must have the following two programs installed:
 * Microsoft Visio Professional 2002 (English language version)
 * Microsoft Visio Enterprise Network Tools (English language version)

Keywords: kbprb KB831395

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