Microsoft KB Archive/125382

= Print Manager Displays Error Status with HP LaserJet 4+ =

Article ID: 125382

Article Last Modified on 10/14/2003

-

APPLIES TO


 * Microsoft Windows for Workgroups 3.1
 * Microsoft Windows for Workgroups 3.11

-



This article was previously published under Q125382



SYMPTOMS
When you print over a Windows for Workgroups (WFW) peer-to-peer network to a computer acting as a print server, only the first page of the spooled print job is printed successfully. Print Manager displays an error status after the first page, and all the remaining pages are stalled. Immediately after the Print Manager error, the mouse pointer flickers erratically.

There is no problem printing from the computer acting as the print server.



CAUSE
When you install the Hewlett-Packard (HP) LaserJet 4 Plus printer driver version 31.v1.50 by running the HP-supplied installation program (HSETUP.EXE), the following files are replaced, edited, or added:

 In the Windows directory:

AUDIT.LOG

CONTROL.INI

DINSTALL.EXE

DINSTALL.ICO

DINSTALL.INF

DINSTALL.RC

DOSAPP.INI

HP4PLUS.HLP

HPLASERJ.GRP

HPLJPS.INI

HPPDF4PL.DLL

HPSW.EXE

MSACM.INI

NDISLOG.TXT

PRINTMAN.EXE

PRINTMAN.HLP

PROGMAN.INI

WIN.INI

 In the Windows\SYSTEM subdirectory:

COMMCTRL.DLL

FINSTALL.DLL

FINSTALL.HLP

HPLJ4QP.DLL

HPLJCOMM.DLL

HPLJVPD.386

HPPCL5E.DRV

HPPCL5E.HLP

HPPCL5E0.HLP

HPPCL5E1.DLL

HPPCL5E2.DLL

HPPCL5E3.DLL

HPPCL5E4.DLL

HPPJLMON.DLL

PADDPAP.WAV

PCOMMERR.WAV

PCOVER.WAV

PERROR.WAV

PFEED.WAV

PJAM.WAV

READMEHP.WRI

SPEAKER.DRV

THREED.VBX





Workaround 1
Install the HP LaserJet III printer driver on all the computers that exhibit this behavior and set the HP LaserJet III printer as the default printer.

Workaround 2
 Expand the following files from your original Windows for Workgroups disks to the Windows directory:

PRINTMAN.EXE

PRINTMAN.HLP

  Expand the following file from your original Windows for Workgroups disks to the Windows\SYSTEM subdirectory:

COMMCTRL.DLL

The Windows for Workgroups 3.11 COMMCTRL.DLL and PRINTMAN.EXE file sizes and dates are listed in the following table:      Filename       Size     Date      3.5"     5.25" -     COMMCTRL.DLL   48,112   11/1/93   Disk 2   Disk 2 PRINTMAN.EXE  71,824   11/1/93   Disk 3   Disk 5  Remove the following entry from the LOAD= line of the WIN.INI file:

HPSW.EXE

</li> Remove the following section and any entries in it from the WIN.INI file:

[HPQSPOOLER]

</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
The HP installation program replaces the PRINTMAN.EXE and COMMCTRL.DLL files. The COMMCTRL.DLL file contains internal custom control user interface functions, and is used by File Manager.

Additional query words: printman 3.10 3.11

Keywords: KB125382

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.