Microsoft KB Archive/236216

= Homepub 2K Err Msg: Homepub.exe Caused a General Protection Fault in Module Hpfdjc07.drv =

Article ID: 236216

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Home Publishing 2000 Express Edition
 * Microsoft Home Publishing 2000 Standard Edition

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This article was previously published under Q236216



SYMPTOMS
When you attempt to print an envelope using Home Publishing 2000, you may receive the following error message:

Homepub.exe caused a General Protection Fault in module Hpfdjc07.drv.



CAUSE
This behavior can occur if a Hewlett-Packard DeskJet 660C printer is connected to your computer.



RESOLUTION
To resolve this issue, install the Hewlett Packard DeskJet 660C printer driver from your Microsoft Windows 95 or Microsoft Windows 98 installation CD-ROM. To do this:


 * 1) Insert your Windows 95 or Windows 98 CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Setup from starting automatically.
 * 2) Click Start, point to Settings, and then click Printers.
 * 3) Double-click Add Printer.
 * 4) Click Local Printer or Network Printer, and then click Next.
 * 5) Under Manufacturers, click HP.
 * 6) Under Printers, click HP DeskJet 660 (Color), and then click Next.
 * 7) Follow the instructions on the screen to complete the installation process.

Additional query words: Homepub2k hp2k HP2000 hang crash gpf ipf

Keywords: kberrmsg kbprint kbenv kbprb kbfaq KB236216

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