Microsoft KB Archive/277534

= Error Message: CFileException 2 Encountered While Attempting to Open %SystemRoot%:\SmallBusiness\... =

Article ID: 277534

Article Last Modified on 7/26/2002

-

APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

-



This article was previously published under Q277534



SYMPTOMS
When you run the Setup Computer Wizard, you may receive one of the following error messages:

&quot;CFileException 2 encountered while attempting to open %SystemRoot%:\SmallBusiness\Template\arcnt386.inf&quot;

&quot;CFileException 2 encountered while attempting to open C:\SmallBusiness\Template\arc95.inf&quot;

If you then click OK, Setup finishes. However, when you run the client disk on the client computer, the batch (.bat) file generates similar error messages, and although it runs, the client programs do not install.

NOTE: The file that is referred to in the error message that you receive depends on the operating system that was specified for the client computer:
 * Arcnt.inf - Microsoft Windows NT Workstation
 * Arc95.inf - Microsoft Windows 95 or Microsoft Windows 98



CAUSE
This issue can occur because some versions of the Computer Associates ARCServeIT program enter information into the Scw.ini and Clioc.inf files to provide the option to install &quot;ARCServeIT Client Agent for Windows&quot; during the client Setup process. However, note that ARCServeIT Client Agent for Windows should be installed locally at each client workstation, not from the server. The changes that are made to these two files cause the Setup Computer Wizard to search for the Arcnt386.inf and Arc95.inf files, but these files do not exist.



RESOLUTION
To work around this issue:  Using a standard text editor (such as Notepad), edit the Scw.ini file that is located in the %SystemRoot%\SmallBusiness folder. Locate the SCW_NumberOfApps= line, and then subtract 2 from the number at the end of this line. For example, if the line has a 9 at the end of it (SCW_NumberOfApps=9), change the 9 to a 7 (SCW_NumberOfApps=7). Delete the following lines:

SCW_AppName7=ARCSERVE_NTAGENT_386

SCW_AppDisplayString7=ARCserveIT Client Agent for Windows NT

SCW_AppSelectedByDefault7=NO

SCW_AppRequiresUnattendedTextFile7=YES

SCW_AppTemplatePath7=

SCW_AppTemplateSourceName7=

SCW_AppTemplateDestName7=

SCW_AppSetupInfPath7=Template

SCW_AppSetupInfSourceName7=arcnt386.inf

SCW_AppSetupInfDestName7=arcnt386.inf

SCW_AppArchitectureList7=i386

SCW_AppName8=ARCSERVE_W95AGENT_386

SCW_AppDisplayString8=ARCserveIT Client Agent for Windows 95

SCW_AppSelectedByDefault8=NO

SCW_AppRequiresUnattendedTextFile8=YES

SCW_AppTemplatePath8=

SCW_AppTemplateSourceName8=

SCW_AppTemplateDestName8=

SCW_AppSetupInfPath8=Template

SCW_AppSetupInfSourceName8=arc95386.inf

SCW_AppSetupInfDestName8=arc95386.inf

SCW_AppArchitectureList8=win95

 Save the file, and then quit Notepad. Using a standard text editor (such as Notepad), edit the Clioc.inf file that is located in the %SystemRoot%\SmallBusiness\Template folder. Delete the following lines:

arc95386=&quot;&quot;,&quot;&quot;,arc95386.inf

arcnt386=&quot;&quot;,&quot;&quot;,arcnt386.inf

[arc95386]

&quot;HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ARCserveIT Client Agent for Windows 5&quot;,&quot;DisplayName&quot;

[arcnt386]

&quot;HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ARCserveIT Client Agent for Windows NT&quot;,&quot;DisplayName&quot;

</li> Save the file, and then quit Notepad.</li></ol>

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: smallbiz

Keywords: kberrmsg kbenv kbprb kb3rdparty KB277534

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.