Microsoft KB Archive/128627

= PC Ext: Err Msg: [004] Message Circular Route Detected =

Article ID: 128627

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q128627



SYMPTOMS
The Mail External program (EXTERNAL.EXE) may record the following error in the SYSTEM.LOG:

[004] Message circular route detected...



CAUSE
This happens under three conditions:
 * 1) When the postoffice where Mail is processed has a Network or Postoffice name that is nine characters in length.
 * 2) The Network name and Postoffice name match the first nine characters of the Network name and Postoffice name, respectively, in the hop trace.
 * 3) At least one / character has been processed in the hop trace.



STATUS
Microsoft has confirmed this to be a problem in version 3.2.16 of the Mail External program. This problem was corrected in version 3.2.17 of EXTERNAL.EXE. If you do not have version 3.2.17 (or later), you can download EXTUPD.EXE, a self-extracting file, on the following services:
 * Microsoft's World Wide Web Site on the Internet

On the www.microsoft.com home page, click the Support icon.

Click Knowledge Base, and select the product.

Enter kbfile EXTUPD.EXE, and click GO!

Open the article, and click the button to download the file.
 * Internet (anonymous FTP)

ftp ftp.microsoft.com

Change to the Softlib/Mslfiles folder.

Get EXTUPD.EXE
 * The Microsoft Network

On the Edit menu, click Go To, and then click Other Location. Type mssupport.

Double-click the MS Software Library icon.

Find the appropriate product area. Locate and Download EXTUPD.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20 circular routing

Keywords: KB128627

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