Microsoft KB Archive/944493

= Error message when you try to sign in to the eBay Web site to download orders and fees in Accounting Professional or in Accounting Express: &quot;Communication protocol is not secure&quot; =

Article ID: 944493

Article Last Modified on 11/27/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007
 * Microsoft Office Accounting Professional 2008
 * Microsoft Office Accounting Express 2008

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SYMPTOMS
In Microsoft Office Accounting Professional or in Microsoft Office Accounting Express, you receive the following error message when you try to sign in to the eBay Web site to download orders and fees:

Communication protocol is not secure.



CAUSE
This problem occurs if incorrect Windows Live ID logon credentials are stored in the Internet Explorer browser cache on the computer.



RESOLUTION
To resolve this problem, follow these steps:  Clear the Internet Explorer browser cache. To do this, follow these steps:  For Windows XP:  Click Start, click Control Panel, click Network and Internet Connections, and then click Internet Options. Under History, click Clear History. Click Yes. Click OK.</ol> </li> For Windows Vista: <ol style="list-style-type: lower-alpha;"> Click Start, click Control Panel, and then click Internet Options.</li> Under Browsing History, click Delete.</li> Click Delete all.</li> Click Close.</li> Click OK.</li></ol> </li></ul> </li> Restore settings in Accounting Professional or in Accounting Express. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Start Accounting Professional or Accounting Express .</li> On the Company menu, click Preferences, and then click General.</li> Click Restore Settings.</li> Click OK.</li> Click OK.</li> Try to sign in to the eBay Web site to download orders and fees. You are prompted to enter Windows Live ID logon credentials.</li></ol>

Note When you clear the Internet Explorer browser cache in step 1, some special information that is cached is not removed. You must restore settings to remove the special information.</li></ol>

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: MOA

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate kbexpertiseinter kbexpertisebeginner KB944493

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