Microsoft KB Archive/286366

= SMS: Remote Connection Produces White Screen When Trying to Control a Client With the Intel 815 Graphics Chip Set =

Article ID: 286366

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition
 * Microsoft Systems Management Server 1.2 Service Pack 1
 * Microsoft Systems Management Server 1.2 Service Pack 2
 * Microsoft Systems Management Server 1.2 Service Pack 3
 * Microsoft Systems Management Server 1.2 Service Pack 4

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This article was previously published under Q286366



SYMPTOMS
When you attempt to connect remotely to another computer that is using the Intel 815 graphics chip set by using TCP/IP as the remote control protocol, the computer that is running the Systems Management Server Administrative console may stop responding and you see a white screen when you attempt the connection.



CAUSE
This problem may occur on computers that are running the Intel 815 graphics chip set.



WORKAROUND
To work around this problem, use NetBIOS instead of TCP/IP as the remote control communications protocol.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

Additional query words: prodsms

Keywords: kbbug kbclient kbconfig kbhelpdesk kbinterop kbnofix kbremoteprog kbserver kbsmsadmin kbsmsutil KB286366

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