Microsoft KB Archive/242314

= Windows 95/98 Dial-Up Client Denied Access to RAS/RRAS Because of Cached Passwords =

Article ID: 242314

Article Last Modified on 3/2/2007

-

APPLIES TO


 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

-



This article was previously published under Q242314



SYMPTOMS
When a computer running Windows 95 or Windows 98 on a Windows NT network is already logged on and has been authenticated by a local domain controller and then attempts to use Dial-Up Networking to connect to an Internet service provider (ISP) that also uses Windows NT Remote Access Services (RAS) servers with domain authentication, the Windows 95/98 client may be denied access.



CAUSE
This behavior occurs because the Windows 95/98-based computer has one set of cached credentials to pass to the ISP for authentication.



RESOLUTION
To resolve this issue, follow these steps on the Windows 95/98 client:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Network.
 * 2) Make sure that "Client for Microsoft Networks" is installed and that the Log on to Windows NT domain check box is selected along with the name of the local domain that the client normally logs on to in the client's properties.
 * 3) In the Primary Network Logon box, click Windows Logon.
 * 4) Click OK.
 * 5) Use Windows Explorer or My Computer to delete any .pwl files in the Windows folder.
 * 6) Restart the computer. Log on with the credentials used for the ISP account.
 * 7) After the local windows logon, the client prompts for the domain credentials for domain logon on the local network. Log on to the domain.

When you use this method, the client has two sets of cached credentials to send to the ISP's RAS server, allowing the client to connect to the ISP successfully.

Keywords: kbdialup kbenv kbprb KB242314

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.