Microsoft KB Archive/813539

= PPT2002: PowerPoint Add-Ins Are Unloaded When You Close a Presentation =

Article ID: 813539

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition

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SYMPTOMS
When you close a PowerPoint presentation, PowerPoint add-in files (.ppa ) that are referenced by the presentation in a Microsoft Visual Basic for Applications (VBA) project may unload. The add-ins are no longer displayed in the list of available add-ins in the Add-Ins dialog box. Because of this, you cannot reference the add-ins to use the add-in functions.



CAUSE
This problem occurs because a PowerPoint add-in that is referenced by a presentation is unloaded when you close the presentation. The add-in is unloaded even when PowerPoint is still running.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Public Update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time    Size        File name 20-Jan-2003  14:26   2,187,388   Powerpnt.msp 20-Jan-2003  14:59   8,602,248   Powerpntff.msp After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table.   Date          Time    Size          Version     File name 17-Jan-2003  18:18   10.0.4914.0   5,978,696   Powerpnt.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2hr1

Keywords: kbqfe kbhotfixserver kbofficexppresp3fix kbfix kbbug KB813539

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