Microsoft KB Archive/892545

= The body of a message does not appear when you use a MAPI client to open the message in an Exchange Server 2003 organization =

Article ID: 892545

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
In a Microsoft Exchange Server 2003 organization, if you use a MAPI client such as Microsoft Outlook to open a message, the body of the message does not appear. This behavior also occurs when you use a MAPI client to open a message that is attached to another message.

The body of the message may appear as expected when you use either Microsoft Outlook Express or Microsoft Outlook Web Access to open the message.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 1 before you install this hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you install this hotfix. However, the Microsoft Exchange Store service will be restarted when you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name --  09-Feb-2005  03:02  6.5.7232.79     3,261,952  Mdbmsg.dll 09-Feb-2005 03:37  6.5.7232.79     5,166,592  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCON XCCC

Keywords: kbqfe kbhotfixserver kbbug kbexchange2003presp2fix KB892545

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