Microsoft KB Archive/838359

= How to use Microsoft Internet Security and Acceleration Server 2004 log files to troubleshoot Web connectivity issues =

Article ID: 838359

Article Last Modified on 7/16/2004

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2004 Standard Edition

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INTRODUCTION
This article describes how to use the log query feature of Microsoft Internet Security and Acceleration (ISA) Server 2004 to investigate and to fix Web connectivity issues. In ISA Server 2004, you can define filter criteria to query log files to display specific data that may help troubleshoot common Web connectivity issues.

The &quot;More Information&quot; section describes how to edit and to run queries in ISA Server 2004.



MORE INFORMATION
This section describes how to edit log filters and to use the log query feature to troubleshoot Web connectivity issues.

To edit and run ISA Server 2004 log queries, follow these steps:


 * 1) Click Start, point to All Programs, point to Microsoft ISA Server, and then click ISA Server Management.
 * 2) In the Microsoft Internet Security and Acceleration Server 2004 console, expand , and then click Monitoring.
 * 3) In the center pane, click the Logging tab, right-click Log Record Type, and then click Edit Filter.

Note By default, ISA Server 2004 includes the following two filter queries. However, you can customize the criteria of both queries to create additional filter queries.
 * 1) * Log Record Type
 * 2) * Log Time
 * 3) In the Edit Filter dialog box, click the Log Record Type entry, and then click the criteria that you want to filter by in each drop-down list.
 * 4) Click the Log Time entry, and then click the criteria that you want to filter by in each drop-down list.
 * 5) Click Update, and then click Start Query.

In the center pane you will see Fetching Results appear while the query runs. After the query has started, results are displayed in the center pane. The results contain information about the most common network features and about the results from the filter criteria that you have set. You can use this information to troubleshoot Web connectivity problems that may occur.

For more information about Microsoft Internet Security and Acceleration Server 2004, visit the following Microsoft Web site:

http://www.microsoft.com/isaserver

Additional query words: kbISAS2004Ent

Keywords: kbhowto kbinfo KB838359

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