Microsoft KB Archive/305856

= Incorrect Video Display on Sony VAIO PictureBook Model C1VJ After Upgrade to Windows XP =

Q305856

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The information in this article applies to:


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
After you upgrade to Windows XP on a Sony VAIO PictureBook portable computer, model C1VJ, the desktop display may appear to be cropped. Some dialog boxes may not be displayed, or a dialog box may be displayed as being partially off the edge of the screen.

CAUSE
This behavior can occur because the Sony VAIO PictureBook model C1VJ supports a maximum of 480 lines of vertical resolution. Windows XP supports a minimum of 600 lines of vertical resolution for all video adapters.

RESOLUTION
To resolve this behavior, contact Sony Corporation to ask about availability of updated drivers.

WORKAROUND
To work around this behavior, set the desktop area to 640 x 480 pixels:


 * 1) Right-click the Desktop, click Properties, and then click the Settings tab.
 * 2) Click Advanced, and the click the Monitor tab.
 * 3) Click to clear the Hide modes that this monitor cannot display check box.
 * 4) Click the Adapter tab, and then click List All Modes.
 * 5) Scroll to desired resolution and color depth, click OK, and then click Apply. Click OK, and then click OK again.

Note that your monitor and video adapter determine whether you can change your screen resolution. After you change the desktop area, click Test to determine whether the monitor supports the selected resolution.

STATUS
This behavior is by design.

MORE INFORMATION
The Sony VAIO PictureBook model C1VJ uses the ATI RAGE MOBILITY graphics chipset.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For information about how to contact Sony Corporation, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words:

Keywords : kb3rdparty kbdisplay kbgraphic kbhw

Issue type : kbprb

Technology : kbWinXPHome kbWinXPPro kbWinXPProSearch kbWinXPHomeSearch kbWinXPSearch

Last Reviewed: January 22, 2002

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