Microsoft KB Archive/244479

= Windows 2000 Professional Hangs After IntelliPoint Version 2.2 is Installed =

Article ID: 244479

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q244479



SYMPTOMS
After you install Microsoft IntelliPoint version 2.2 on a computer running Microsoft Windows 2000 Professional, and then try to restart the computer, the computer stops responding (hangs). If you press CTRL+ALT+DELETE, nothing happens.



CAUSE
The IntelliPoint version 2.2 software is not compatbile with Windows 2000.



RESOLUTION
To resolve this issue, download the IntelliPoint software version 3.1a for your version of Windows from the following Microsoft Web site:

http://www.microsoft.com/hardware/mouseandkeyboard/DownloadResult.aspx?prod=m_bom01&os=me&lang=en&driverVersion=



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000 Professional.



MORE INFORMATION
For more information on compatible hardware for Windows 2000, consult the Windows NT Hardware Compatibility List (HCL). This is a compilation of computers and computer hardware that have been extensively tested with Windows NT for stability and compatibility. Microsoft Product Support Services uses the HCL to determine whether or not a computer is supported for use with the Windows NT operating system. The latest HCL is available from the following Microsoft Web site:

http://www.microsoft.com/whdc/hcl/default.mspx

Additional query words: hang lock freeze

Keywords: kbbug kbconversion kbdynamic kbpending KB244479

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