Microsoft KB Archive/227309

= Cannot Quit Norton Anti-Virus Deluxe 4.0 Rescue Disk Tool =

Article ID: 227309

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q227309



SYMPTOMS
When you upgrade your Microsoft Windows 98-based computer to Windows 2000, you must first uninstall Norton Anti-virus Deluxe 4.0 to perform a successful installation. If you ignore warnings related to Norton Anti-virus and continue Windows 2000 Setup, the Rescue Disk tool is running and cannot be quit because the OK button is missing and the Close button is unavailable.



CAUSE
This issue can occur because Norton Anti-virus Deluxe 4.0 is not totally compatible with Windows 2000 Setup.



RESOLUTION
To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue.

To work around this issue, uninstall Norton Anti-virus Deluxe 4.0 before upgrading to Windows 2000.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbprb kbsetup kbui KB227309

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