Microsoft KB Archive/821676

= You receive a &quot;Microsoft CRM Crystal Reports logon error&quot; error message when you list reports in Microsoft CRM =

PSS ID Number: 821676

Article Last Modified on 7/14/2004

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The information in this article applies to:


 * Microsoft CRM 1.2 Reports
 * Microsoft CRM 1.0 Reports

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SYMPTOMS
When you try to pull a list of available reports in Microsoft Business Solutions CRM, you may receive the following error message:

Microsoft CRM Crystal Reports Logon Error. Please Verify That You Have Enough Crystal Licenses



CAUSE
This problem may occur if:
 * You did not specify the host name of the Web Component Server (WCS).

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 * The WCS host name or the port number is incorrect.



RESOLUTION

 * 1) On the computer that is running Microsoft CRM Server, click Start, point to Programs, point to Crystal Enterprise, and then click Crystal Configuration Manager.
 * 2) On the toolbar in the Configuration Manager, click the Configure Web Connector button.
 * 3) In the Web Connector Configuration window, click Add in the Web Component Servers section.
 * 4) In the WCS Host Name box, type  .com or your Fully Qualified Domain Name (FQDN).
 * 5) Do not change the default port setting. Click OK.
 * 6) Restart the Crystal APS service. The reporting system works both internally and externally at crm.crmserver.com or your FQDN.



MORE INFORMATION
Microsoft does not recommend that you expose your Microsoft CRM Web application on the Internet because of security issues. Microsoft CRM version 1.0 reports do not work with Secure Sockets Layer (SSL). Reports do not work over an SSL connection because of a required HTTP port 80 request in Microsoft CRM 1.0. You can set up the Microsoft CRM program to work with SSL, but reports do not function. SSL is supported with Microsoft CRM 1.2. The user installing Microsoft CRM version 1.2 does not have to use the default Web site or port 80 during installation. For more information about how to set up SSL and Microsoft Internet Security and Acceleration (ISA) Server, see the Microsoft Customer Relationship Management Implementation Guide.

