Microsoft KB Archive/938698

= The Microsoft Exchange Information Store service uses almost 100 percent of CPU resources on an Exchange 2007 server, and Outlook clients display the &quot;Outlook retrieving data&quot; dialog box =

Article ID: 938698

Article Last Modified on 8/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Enterprise Edition
 * Microsoft Exchange Server 2007 Standard Edition

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SYMPTOMS
On a server that is running Microsoft Exchange Server 2007, the Microsoft Exchange Information Store service uses almost 100 percent of CPU resources. When this occurs, Microsoft Office Outlook clients cannot connect to the Exchange 2007 server. Then, the Outlook clients display the Outlook retrieving data dialog box.



CAUSE
This problem occurs because long-running transactions cause the Microsoft Exchange Information Store service to use almost 100 percent of CPU resources. In this case, the large message generates the running transactions that cause this problem.



RESOLUTION
To resolve this problem, install Update Rollup 4 for Exchange 2007. For more information about Update Rollup 4 for Exchange 2007, click the following article number to view the article in the Microsoft Knowledge Base:

940006 Description of Update Rollup 4 for Exchange 2007



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
When this problem occurs, the following call stack is generated: 0:065> kbnL 00 00000000`5421cccc : 00000000`32985200 00000000`60770200 00000000`00000000 00000000`32985200 : ese!ErrBFIPrepareFlushPage+0x110 01 00000000`5421f375 : 00000000`0ea8fa40 00000000`11af0900 00000000`00000000 00000000`11af0900 : ese!ErrBFIFlushPage+0xec 02 00000000`5421f9eb : 00006077`02000000 00000000`0ea8fa30 00000000`fffffeff 00000000`0ea8fa40 : ese!ErrBFIOB0MaintEntry+0x1a5 03 00000000`5422038a : 00000000`00000003 00000000`00000010 00000000`00000000 00000000`00000000 : ese!ErrBFIOB0MaintScan+0x53b 04 00000000`54220dd2 : 00000000`ffffffff 00000000`019f5200 00000000`00000708 00000000`11af0900 : ese!ErrBFIMaintCheckpointDepthIFlushPagesByIFMP+0x71a 05 00000000`5422110b : 00000000`0ea8fbb8 00000000`00841b65 00000000`019eeb48 00000000`54390ac0 : ese!BFIMaintCheckpointDepthIFlushPages+0x242 06 00000000`54390b35 : 00000000`00000000 00000000`ffffffff 00000000`54390ac0 00000000`019eeb00 : ese!BFIMaintCheckpointDepthITask+0x5b 07 00000000`77eeaf13 : 00000000`11ab4490 00000000`00000000 00000000`00000000 00000000`00000000 : ese!COSTimerQueueEntry::Completion_+0x75 08 00000000`77eec727 : 00000000`359fe260 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlpWaitOrTimerCallout+0x18c 09 00000000`77eea78a : 00000000`0ea8fdb0 00000000`00000000 00000000`00000000 00000000`77eec6e0 : ntdll!RtlpAsyncTimerCallbackCompletion+0x46 0a 00000000`77eea99f : 00000000`359fafbf 00000000`77eec1e5 00000000`00000000 00000000`00000000 : ntdll!RtlpWorkerCallout+0x183 0b 00000000`77eeac75 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlpExecuteWorkerRequest+0x63 0c 00000000`77d6b6da : 00000000`77d6b6a0 00000000`00000000 00000000`00000000 00000000`77ef0600 : ntdll!RtlpWorkerThread+0x71 0d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadStart+0x3a
 * 1) RetAddr : Args to Child : Call Site

Additional query words: store jet

Keywords: kbqfe kbexpertiseinter KB938698

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