Microsoft KB Archive/908863

= You do not receive any results when you use the Outlook Search feature with Exchange 2000 Server =

Article ID: 908863

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you use the Search feature in Microsoft Outlook to search a mailbox that is located on a server that is running Microsoft Exchange 2000 Server, you do not receive any results. Additionally, the Search window stops responding. These symptoms no longer occur if you perform either of the following tasks:
 * You dismount the store and then mount it.
 * You restart the Microsoft Exchange Information Store service.

However, the symptoms occur again after some time.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) before you install the hotfix.

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart the computer after you install the hotfix. However, the Microsoft Exchange Information Store Service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this version has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XADM OL

Keywords: kbqfe kbfix kbbug kbpubtypekc KB908863

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