Microsoft KB Archive/160637

= PRJ: Hang When Print or Preview - Error in Dibeng.dll =

Article ID: 160637

Article Last Modified on 11/25/2003

-

APPLIES TO


 * Microsoft Project 4.0 Standard Edition
 * Microsoft Project 4.1 Standard Edition
 * Microsoft Project 4.1a
 * Microsoft Windows 95

-



This article was previously published under Q160637





SYMPTOMS
When you print or preview a file, Microsoft Project stops responding (hangs) and you receive the following error message:

Winproj caused a general protection fault in module DIBENG.DLL

at 0007:000014ec.

NOTE: The error message may also indicate the address at 0007:000011db.



CAUSE
This error occurs when all the following conditions are true:


 * The display adapter type is based on the Chips & Technologies chip set. -and-


 * The display properties color palette is set to High Color (16 bit). -and-


 * You are using a color printer driver such as the Hewlett-Packard 660c version 7.0 - 6xx.



RESOLUTION
Change the display properties color palette to a setting other than High Color such as 256 color, or True Color (24 bit), using these steps:


 * 1) On the Windows Start menu, point to Settings, and then click Control Panel.
 * 2) Double-click the Display icon.
 * 3) Click the Settings tab.
 * 4) In the Color Palette list, select a setting other than High Color.

Additional query words: 4.10a

Keywords: kbprint KB160637

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.