Microsoft KB Archive/184390

= OL98: (IMO) Blank Page Printed Instead of Received Fax =

Article ID: 184390

Article Last Modified on 9/7/2001

-

APPLIES TO


 * Microsoft Outlook 98 Standard Edition

-



This article was previously published under Q184390



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF ANY OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
In Microsoft Outlook 98, when you try to print a fax that you received using Symantec WinFax Starter Edition to certain printers in the Hewlett- Packard (HP) DeskJet and Office Jet line, or the Canon Bubble Jet family, a blank page results.

This problem has been reported to occur with the following HP printers:  HP 660C              HP 692c           HP 693C

HP 670C              HP 694C           HP 1000C

HP 682               HP 870cse         HP OfficeJet Pro 1150C/Cse

HP 820C              HP 850C           HP855c and 855cx1 This problem has been reported to occur with the following Canon printer:  BJC-70               BJC-240c



Method 1
You may be able to successfully print received faxes on HP printers using the HP 550C driver provided with Microsoft Windows 95 or on Canon printers by installing older drivers from your Windows 95 CD.

For more information about installing printers, search the Windows 95 Help Index for "printer drivers, installing."

Method 2
Upgrade to the most recent driver version for the listed HP printers. To obtain an updated driver, consult the Hewlett Packard Customer Care Home Page at the following Web site:

http://www.hp.com/cposupport/eschome.html

This Web site changes often. Customers can navigate their Web browsers to the correct download area using the main HP home page:

http://www.hp.com

Upgrade to the most recent driver version for the Canon printer. To obtain an updated driver, consult the Canon Computer System's Web site at the following Web address:

http://www.ccsi.canon.com/products.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

