Microsoft KB Archive/841862

= FIX: Event ID 8196 and event ID 44545 are logged, and the export is unsuccessful when you try to export a static report in Commerce Server 2002 Business Desk =

Article ID: 841862

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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SYMPTOMS
You try to export a static report in Microsoft Commerce Server 2002 Business Desk (BizDesk). When you do this, the export is unsuccessful, and the Status column in List Manager displays Failed. Additionally, the following events are logged in the Application log:

Event 1 Event Type: Error

Event Source: Commerce Server 2002

Event Category: None

Event ID: 8196

Date:

Time:

User: N/A

Computer:

Description: Commerce List Manager Error: 0x8C40001A: The report rendering object failed during Analysis report export to ListManager. See the Application event log message logged by that object describing the problem.

Event 2 Event Type: Error

Event Source: Commerce Server 2002

Event Category: None

Event ID: 44545

Date:

Time:

User: N/A

Computer:

Description: Report renderer : Report renderer failed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Installation instructions
After you download and extract the hotfix to a folder, you must copy the Inc_select.vbs file from the hotfix to the following folder:

\analysis\include

Note  is a placeholder for the location of your BizDesk folder.

Steps to reproduce the problem

 * 1) Start Business Desk.
 * 2) Click Analysis, click Reports, click Customer Sales, and then click Export.
 * 3) Click Yes to confirm that you want to export the static report.
 * 4) In the Report Parameters dialog box, click OK.
 * 5) In the Export Report as a List dialog box, type TestReport in the List name box, and then click OK.
 * 6) Click Campaigns, and then click List Manager.
 * 7) In List Manager, the Status column for the TestReport report displays Failed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbcommserv2002presp4fix kbprb kbbug kbfix KB841862

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