Microsoft KB Archive/938929

= Windows Media Center stops responding when you resume a Windows Vista-based computer from hibernation =

Article ID: 938929

Article Last Modified on 10/30/2007

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APPLIES TO


 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:
 * You use a computer that is running Windows Vista Ultimate or Windows Vista Home Premium.
 * The system is configured to use a digital cable tuner.
 * You watch Live TV in Windows Media Center.
 * You put the computer into hibernation or into sleep, and then you resume the computer.

In this scenario, Windows Media Center may stop responding (hang). Or, Windows Media Center cannot find the OpenCable Unidirectional Cable Receiver (OCUR) tuner. In some scenarios, you can watch TV again if you press the Live TV button several times. In other scenarios, you must restart the computer to watch TV.



RESOLUTION
To resolve this problem, you must install an updated firmware package for the digital tuner device that is version 1.16H or a later version. Then, you must install this update.

To install the updated firmware package, contact your computer manufacturer or visit the following Microsoft Web site:

http://www.windowsupdate.com

On the Windows Update Web page, click Custom, and then click Hardware, Optional.

The following files are available for download from the Microsoft Download Center:

Windows Vista, 32-bit versions
Download the Update for Windows Media Center for Windows Vista package now.

Windows Vista, 64-bit versions
Download the Update for Windows Media Center for Windows Vista for x64-based Systems package now.

Release Date: October 23, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this update.

Hotfix replacement information
This update does not replace a previously released update.

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbexpertisebeginner kbhotfixserver kbwinvistapostrtmfix KB938929

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