Microsoft KB Archive/325200

= Custom Outlook Profile May Be Ignored If Multiple Office XP Products Are Installed =

Article ID: 325200

Article Last Modified on 10/11/2005

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q325200





SYMPTOMS
A custom Microsoft Outlook MAPI profile may not be applied when all the following conditions are true:
 * Multiple Microsoft Office XP products are installed.
 * The product that installed Microsoft Outlook 2002 was installed with a Custom Installation Wizard (CIW) transform that applies a custom MAPI profile.
 * Another Office XP product ran before the one that installed Outlook 2002.

Example scenario:

Assume that Microsoft Publisher 2002 and Microsoft Office XP Standard were installed on the same computer and that the Office XP installation included a CIW transform that contained a custom Outlook MAPI profile.

If Publisher ran before any member program of the Microsoft Office XP Standard suite, Outlook 2002 would fail to use the custom MAPI profile.

However if any member program of the Office XP Standard suite ran first, Outlook 2002 would use the custom MAPI profile.



CAUSE
When an Office XP product runs for the first time, certain user data is written that is common to all Office XP products. Outlook 2002 will only load CIW content such as the custom MAPI profile if this common user data is not present. Otherwise the Outlook Startup Wizard runs and prompts the user to provide the information that is necessary to configure a MAPI profile.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP Public Update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time   Size        File name ---  10-SEP-2002   0:31    136,192  Olkintl.msp 10-SEP-2002  0:32  1,405,440  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp 28-AUG-2002 15:28  3,963,392  Outlook_admin.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:   Date         Time   Version          Size       File name

6-SEP-2002 21:18  10.00.4503.0000    129,608   Emsui32.dll 23-AUG-2002 21:58  10.00.4420.0000    854,600  Msmapi32.dll 9-AUG-2002  2:21  10.00.4406.0000    735,816     Outex.dll 6-SEP-2002 21:18  10.00.4503.0000  1,972,808  Outllibr.dll 9-AUG-2002  2:21  10.00.4406.0000    338,504  Pstprx32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Chinese (PRC) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size        File name ---  9-SEP-2002  22:22     49,152  Olkintl.msp 9-SEP-2002 22:23    421,376  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:   Date         Time   Size        File name ---  23-AUG-2002  21:59  10.00.4420.0000    834,120  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Chinese (Taiwan) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size        File name ---  9-SEP-2002  22:45     54,784  Olkintl.msp 9-SEP-2002 22:46    420,864  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:   Date         Time   Size        File name ---  23-AUG-2002  21:58  10.00.4420.0000    834,120  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The German version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size        File name ---  9-SEP-2002  22:48     69,632  Olkintl.msp 9-SEP-2002 22:49    475,136  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:   Date         Time   Size        File name ---  9-AUG-2002   2:21  10.00.4406.0000    113,224  Emablt32.dll 23-AUG-2002 21:58  10.00.4420.0000    842,312  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Spanish version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size        File name ---   9-SEP-2002  22:59     88,576  Olkintl.msp 9-SEP-2002 23:00    439,296  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:   Date         Time   Size        File name ---  6-SEP-2002  15:55  10.00.4420.0000    858,688  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The French version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size        File name ---  9-SEP-2002  23:02     87,552  Olkintl.msp 9-SEP-2002 23:03    439,296  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name ---    6-SEP-2002  15:55  10.00.4420.0000    862,784  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Italian (Italy) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name ---  9-SEP-2002  23:06     88,064  Olkintl.msp 9-SEP-2002 23:07    438,784  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name --- 6-SEP-2002  15:55  10.00.4420.0000    858,688  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name ---  9-SEP-2002  22:52     56,320  Olkintl.msp 9-SEP-2002 22:53    428,544  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name --- 23-AUG-2002  21:58  10.00.4420.0000    834,120  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Korean version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name ---  9-SEP-2002  22:55     54,272  Olkintl.msp 9-SEP-2002 22:56    420,864  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name --- 23-AUG-2002  21:58  10.00.4420.0000    834,120  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Dutch version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name --- 9-SEP-2002  23:10     88,576  Olkintl.msp 9-SEP-2002 23:11    439,808  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name --- 6-SEP-2002  15:55  10.00.4420.0000    858,688  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Thai version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name --- 9-SEP-2002  23:38     62,464  Olkintl.msp 9-SEP-2002 23:38    433,152  Olkintl_admin.msp 18-SEP-2002  1:18  2,174,808  Outlook.msp 18-SEP-2002  2:42  5,045,088  Outlookff.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name --- 23-AUG-2002  21:58  10.00.4420.0000    854,600  Msmapi32.dll 16-AUG-2002 20:05  10.00.4413.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 13-SEP-2002  2:52  10.00.4510.0000  6,310,472   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Portuguese (Brazil) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name ---  23-OCT-2002  21:50     89,088  Olkintl.msp 23-OCT-2002 21:51    439,808  Olkintl_admin.msp 22-OCT-2002 21:53  2,268,236  Outlook.msp 22-OCT-2002 22:37  4,138,496  Outlook_admin.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name --- 23-OCT-2002  19:43  10.00.4420.0000    858,688  Msmapi32.dll 19-SEP-2002 20:23  10.00.4517.0000    105,032  Envelope.dll 11-OCT-2002 21:14  10.00.4608.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 17-OCT-2002 20:59  10.00.4615.0000  6,314,568   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Swedish version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name ---  23-OCT-2002  21:53     89,600  Olkintl.msp 23-OCT-2002 21:54    439,808  Olkintl_admin.msp 22-OCT-2002 21:53  2,268,236  Outlook.msp 22-OCT-2002 22:37  4,138,496  Outlook_admin.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name --- 23-OCT-2002  19:43  10.00.4420.0000    854,592  Msmapi32.dll 19-SEP-2002 20:23  10.00.4517.0000    105,032  Envelope.dll 11-OCT-2002 21:14  10.00.4608.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 17-OCT-2002 20:59  10.00.4615.0000  6,314,568   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll The Portuguese (Portugal) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name ---    23-OCT-2002  21:56     82,432  Olkintl.msp 23-OCT-2002 21:57    439,296  Olkintl_admin.msp 22-OCT-2002 21:53  2,268,236  Outlook.msp 22-OCT-2002 22:37  4,138,496  Outlook_admin.msp After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Size        File name --- 23-OCT-2002  19:43  10.00.4420.0000    858,688  Msmapi32.dll 19-SEP-2002 20:23  10.00.4517.0000    105,032  Envelope.dll 11-OCT-2002 21:14  10.00.4608.0000    346,696   Exsec32.dll 9-AUG-2002  2:22  10.00.4406.0000    137,800   Impmail.dll 13-SEP-2002  2:52  10.00.4510.0000    539,208    Outlcm.dll 17-OCT-2002 20:59  10.00.4615.0000  6,314,568   Outllib.dll 13-SEP-2002  2:52  10.00.4510.0000     92,744  Outlmime.dll 13-SEP-2002  2:52  10.00.4510.0000     47,688   Outlook.exe 9-AUG-2002  2:22  10.00.4406.0000    121,416    Outlph.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

<div class="moreinformation_section">

MORE INFORMATION
For the hotfix to have an affect, a registry key must be written. Without the registry key, this hotfix has no effect.

If it does not yet exist, create the following registry key:

Add a DWORD value that is named OutlookUserData with a data value of 1.

Additional query words: OFFXP

Keywords: kbbug kbfix kbqfe kbhotfixserver KB325200

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