Microsoft KB Archive/114403

= MHS: First Contact Form for MHS Gateway =

Article ID: 114403

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Mail Gateway to Novell Message Handling System 3.0

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This article was previously published under Q114403



SUMMARY
Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are nine articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):    x 4 0 0 f c c          m s f c c    3 c o m f c c          p r o f s f c c    m c i f c c            s m t p f c c    f f a p i f c c        s n a d s f c c    f a x f c c



MORE INFORMATION
              MICROSOFT MHS GATEWAY PROBLEM REPORT FORM

Gateway version: ______________

Must be 3.0--2.1 is NOT supported. You can get a free upgrade from Inside Sales.

You can tell this by looking at the INPOST.EXE which should be 72793 bytes and the OUTPOST.EXE which is 70825 bytes. These files are in the MHS database in the MHS\MAIL\GATES\HOSTNAME\PUBLIC directory, where HOSTNAME is the MHS name of the gateway.

MICROSOFT MAIL          Postoffice version: ____________________

Network name: ____________________

Postoffice name: ____________________

Version of MHS: ________ Novell: ________  Action Tech: _________

Foreign mail system host type: _________________________

Has this worked before? YES/NO

If yes, what has been changed? ___________________________________

Is problem seen on foreign mail system? YES/NO

Is problem seen on local (MS Mail) system? YES/NO

Is this local to one user or is it global? __________________

Intermittent or consistently reproducible? ___________________

Can a loop message be sent? YES/NO

(A loop message is sent from MS Mail to MS Mail through MHS. If you  are Admin and your host is MS Mail, address it to MHS:ADMIN@MSMAIL.)

Can mail be sent from foreign mail system to MSMail? YES/NO

Can mail be sent from MS Mail to foreign mail system? YES/NO

List any error messages ---

(Check the MHSgate log file in the log directory.)

Describe the problem

Additional query words: mhsfcc

Keywords: kbinfo KB114403

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