Microsoft KB Archive/123796

PPT4: Cannot Exit While Dialog Boxes or Alerts Are Open

PSS ID Number: Q123796 Article last modified on 05-16-1998

windows:4.0,4.0a,4.0c

WINDOWS

================================================================ ==

The information in this article applies to:

 == PowerPoint for Windows, versions 4.0, 4.0a, 4.0c == 

= SYMPTOM =

When you attempt to exit PowerPoint 4.0 for Windows, you may receive one of the following error message:

Cannot exit while dialogs or alerts are open

-or-

This application cannot be completed because the other application is busy. Choose “Switch To” to activate the busy application and correct the problem.

= CAUSES =

This problem may be caused by either of the following:

  Your computer finds multiple copies of the Commdlg.dll file. -or-   You insert a Word 6.0 table in your document and the Normal.dot template in Word is corrupt. -or-   The Commdlg.dll you have is an incorrect version or may be corupted. 

= RESOLUTION =

To resolve this problem, use the appropriate method below:

Method 1: Delete Extra Copies of Commdlg.dll
If you suspect that your computer has multiple copies of Commdlg.dll, search your local hard drive (and any network drives you are connected to) for all instances of Commdlg.dll. Delete or rename all extra copies.

NOTE: The only copy that should exist on a local workstation should be found in the Windowsdirectory (where Windows is the location of your Windows program files–usually, C:). The only copy that should exist on a network server in a shared Windows installation should be found in the Windows directory.

After you delete any additional copies of Commdlg.dll (aside from the one in the correct location as noted above), the problem will no longer occur.

Method 2: If You Inserted a Word Table

 * 1) Close Word.
 * 2) Rename the Normal.dot to Normal.old and restart Word.
 * 3) Re-insert the Word table.

PowerPoint will close.

Additional query words: 4.00 4.00a 4.00c cc:mail ccmail gmkw macppt winppt exit save open dialog slide show dialogue box ====================================================================== Keywords : kbenv kberrmsg kbinterop Version : windows:4.0,4.0a,4.0c Platform : WINDOWS Hardware : x86 Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.