Microsoft KB Archive/282796

= XADM: Store.exe Causes Access Violation When an SMTP Message Is Received =

Article ID: 282796

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q282796





SYMPTOMS
The Exchange Server Internet Mail Service and Information Store service may stop responding, and an access violation may occur when a Simple Mail Transfer Protocol (SMTP) e-mail message that contains an invalid double-byte character set (DBCS) character is received.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The version of this fix should have the following file attributes or later:

Component: Information Store



STATUS
Microsoft has confirmed that this is a problem in Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB282796

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