Microsoft KB Archive/298925

= Windows 2000 Shuts Down When You Try to Restart Your Computer =

Article ID: 298925

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q298925



SYMPTOMS
When you try to restart your computer, your computer may not restart; instead, your computer may shut down.



CAUSE
If you use the Power Options tool in Control Panel to configure your computer power button for shutdown and an attempt to shutdown your computer is denied by application, your computer does no restart when you click Restart on the Start menu.

Windows 2000 does not reset the Power Policy action after an application denial to a power management request occurs, and because of this, the following restart request is treated as a shut down request.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time     Version         Size        File name -

5/24/2001  01:32p   5.0.2195.3641   1,685,632   Ntkrnlmp.exe 5/24/2001  01:32p   5.0.2195.3641   1,685,312   Ntkrnlpa.exe 5/24/2001  01:33p   5.0.2195.3641   1,705,920   Ntkrpamp.exe 5/24/2001  01:31p   5.0.2195.3641   1,663,424   Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbenv kbhotfixserver KB298925

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