Microsoft KB Archive/244350

= Memory Leaks in "Drsd" Tag When Printing to Generic Text Printer =

Article ID: 244350

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Host Integration Server 2000 Standard Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT 4.0 Service Pack 6
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft SNA Server 2.0
 * Microsoft SNA Server 3.0 Service Pack 4
 * Microsoft SNA Server 4.0

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This article was previously published under Q244350



SYMPTOMS
Over a period of time, the Windows NT Spooler service stops responding (hangs) because of a lack of memory. Also, if you monitor Pool Paged Bytes with Performance Monitor, the counter shows an increasing amount of paged bytes until the Windows NT Spooler service stops responding.



CAUSE
This problem occurs because of a problem in the Windows NT Graphics Device Interface that causes a memory leak when printing to the Generic Text print driver. The problem is most frequently observed when printing with SNA Server, but the leak may also occur when printing with legacy programs that use the Escape API to send data directly to the Generic Text print driver.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time                 Size    File name     Platform -  10/25/99  05:12 PM             73,072  RASDD.DLL     i386 10/25/99 05:11 PM            129,456  RASDD.DLL     Alpha



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Additional query words: HIS 2000

Keywords: kbfix kbprint kbqfe kbprb kbhotfixserver KB244350

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