Microsoft KB Archive/254356

= MapPoint 2000: Program Stops Responding When Splash Screen Is Displayed =

Article ID: 254356

Article Last Modified on 9/14/2001

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APPLIES TO


 * Microsoft MapPoint 2000 Standard Edition

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This article was previously published under Q254356



SYMPTOMS
When you start Microsoft MapPoint 2000, the program may stop responding when the splash screen is displayed.



CAUSE
The behavior can occur if you are running CyberMedia's Guard Dog software.



RESOLUTION
To resolve this issue, quit Guard Dog before you attempt to start MapPoint 2000:


 * 1) Press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 2) In the list of running programs, click Guard Dog, and then click End Task.
 * 3) When you are prompted to quit Guard Dog, click Yes.

NOTE: Guard Dog starts again the next time you restart Microsoft Windows.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: mp2000 hangs crash freeze lock

Keywords: kbprb kb3rdparty KB254356

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