Microsoft KB Archive/155786

= PUB: Invalid Page Fault in Icm32.dll When Starting Publisher =

Article ID: 155786

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Publisher 97 Standard Edition, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q155786



SYMPTOMS
When you start Publisher you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, please contact the application vendor.

If you click Details, you see the following message:

Mspub.exe caused and invalid page fault in Icm32.dll at

This problem can occur if you installed a printer driver for a Hewlett-Packard (HP) color DeskJet.



RESOLUTION
To resolve this problem, do the following:  Click the Start Button, click Settings, then click Printers. Click the icon for your color DeskJet printer. Press the Delete key on your keyboard. Click Yes if you see this message:

Some files were used only for this printer and are no longer needed. Would you like to delete these files now?

 Search for all the files in your C:\Windows\System folder that begin with the letters "hp". Delete these files. Start Publisher to verify that it works correctly now. Reinstall your HP DeskJet driver.</ol>

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STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: w_mspub mspub pub95 pub3 500c 550c 540c 560c 600c 660c 820c 850c 855c GPF fail crash

Keywords: kberrmsg kbprb kbusage KB155786

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