Microsoft KB Archive/828942

= Windows 2000 Server-Based Server Appears to Stop Responding =

Article ID: 828942

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
A Microsoft Windows 2000 Server-based server that runs Microsoft Systems Management Server (SMS) 2.0 may appear to stop responding or &quot;hang&quot; intermittently. Simple TCP/IP functions from the server may work (for example, you can use the PING utility to retrieve the NetBIOS name), but you may not be able to access shares or network services on the server.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) or Service Pack 4 (SP4) installed before you install this hotfix.

Restart Requirement
You must restart your computer after you install this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date         Time   Version        Size       File name -- 13-Sep-2003  16:59  5.0.2195.6820     29,712  Mountmgr.sys 16-Sep-2003 00:19  5.0.2195.6821  1,697,600  Ntkrnlmp.exe 16-Sep-2003 00:19  5.0.2195.6821  1,696,832  Ntkrnlpa.exe 16-Sep-2003 00:19  5.0.2195.6821  1,717,696  Ntkrpamp.exe 16-Sep-2003 00:19  5.0.2195.6821  1,675,200  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Additional query words: win2k win2000 sms

Keywords: kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB828942

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