Microsoft KB Archive/325924

= XWEB: 'Internal Server Error' Error Message When You Try to Use Outlook Web Access =

Article ID: 325924

Article Last Modified on 2/27/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q325924



SYMPTOMS
When you try to log on to Microsoft Outlook Web Access (OWA), you may receive either of the following error messages:

Internal Server Error

Automation server can't create object



CAUSE
This issue may occur when the Microsoft XML parser (Msxml.dll) is not registered on the Exchange 2000 Server-based computer.



RESOLUTION
To resolve this issue:
 * 1) Quit all running programs.
 * 2) Click Start, click Run, type cmd in the Open box, and then press ENTER.
 * 3) At the command prompt, type tlist -m msxml.dll, and then press ENTER.

NOTE: Tlist.exe displays a list of active processes. You can install it together with a number of other Windows 2000 support tools by running Setup.exe from the Support\Tools folder on your Windows 2000 CD-ROM. You can also extract it directly from the Support\Tools\Support.cab file.
 * 1) Examine the list of running processes. If the Msxml.dll module is listed under any of the running processes, use Task Manager to close the process.
 * 2) To register Msxml.dll, type regsvr32 msxml.dll at the command prompt, and then press ENTER.
 * 3) Type exit, and then press ENTER to close the command prompt.

Keywords: kberrmsg kbprb KB325924

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.