Microsoft KB Archive/829748

= You cannot add an Exchange e-mail account to a profile that already contains a Business Contact Manager in Outlook 2003 =

Article ID: 829748

Article Last Modified on 2/5/2007

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APPLIES TO


 * Microsoft Office Outlook 2003 with Business Contact Manager

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SUMMARY
In the version of Microsoft Business Contact Manager that is used in Microsoft Office Outlook 2003 with Business Contact Manager, you cannot add a Microsoft Exchange e-mail account to a profile that already contains a Business Contact Manager.

If you try to add an Exchange e-mail account to an e-mail profile that has Business Contact Manager or to add Business Contact Manager to an Exchange e-mail profile, you receive the following error message:

The Business Contact Manager database has been removed from this profile, because this version of Business Contact Manager does not support Microsoft Exchange Server e-mail accounts. Please use a profile that does not contain an Exchange Server e-mail account. If you don’t have such a profile, you can create a new one. To manage your profiles, click Start, click Control Panel, double-click User Accounts (Category view only), and then double-click Mail.



WORKAROUND
To work around this behavior, create two separate profiles for Outlook with Business Contact Manager 2003. One profile will contain an Exchange e-mail account, and the another profile will connect to Business Contact Manager. Use the following methods to create the two separate profiles in Outlook with Business Contact Manager 2003:

Method 1: How to Create a Profile That Connects to Business Contact Manager

 * 1) Click Start, click Control Panel, double-click User Accounts(Category View only), and then double-click Mail.
 * 2) Click Show profiles, click Add, type a name for the profile, and then click OK.
 * 3) Click View or change existing e-mail accounts, and then click Next.
 * 4) Click New Outlook Data File, click Business Contact Manager Database in the Types of storage list, and then click OK.

The Associate Database Wizard begins and prompts you to create a new database or to use an existing database. Follow the instructions on the Associate Database Wizard.
 * 1) After the Associate Database Wizard is completed, you return to the E-mail accounts dialog box. Click Finish to complete setting up the profile to use with Business Contact Manager.

Method 2: How to Create a Profile That Contains an Exchange Server E-Mail Account

 * 1) Click Start, click Control Panel, double-click User Accounts(Category View only), and then double-click Mail.
 * 2) Click Show profiles, click Add, type a name for the profile, and then click OK.
 * 3) Click Add a new e-mail account, and then click Next.
 * 4) Click Microsoft Exchange Server, and then click Next.
 * 5) Type the name of your Exchange Server computer and the name of your mailbox, and then click Next.
 * 6) Click Finish.



MORE INFORMATION
Business Contact Manager is designed for the small business segment that primarily uses Internet service providers (ISP) that are based on Post Office Protocol (POP) and HTTP based e-mail accounts.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

831747 Overview of the Business Contact Manager for Outlook 2003 Update: Windows Small Business Server 2003

Additional query words: Ol2003 bcm

Keywords: kbprofiles kbemail kbpending kbprb KB829748

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