Microsoft KB Archive/173783

= WD97: Web Browser Cannot Open a Mailed or Routed HTML File =

Article ID: 173783

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q173783



SYMPTOMS
When you double-click a Hypertext Markup Language (HTML) document icon that was sent to you in Microsoft Word 97 using the "Send To Mail Recipient" or "Send To Routing Recipient" command, you may receive the following error message:

Internet Explorer cannot open file: 

Internet Explorer cannot open file: 



CAUSE
When you send an HTML document in Word with the "Send To Mail Recipient" or "Send To Routing Recipient" command, the full HTML format is not preserved; therefore, Microsoft Internet Explorer does not recognize the file format.



WORKAROUND
To work around this problem, save and close the HTML file and send it to the recipient as an e-mail attachment. To do this, follow these steps:
 * 1) In Word, click Save As on the File menu.
 * 2) In the Save As Type list, click to select HTML Document. Type a name in the File Name box, and then click Save.
 * 3) On the File menu, click Close to close the document.
 * 4) In your e-mail program, create a new message, insert the HTML file from step 2 as an attachment, and then send the message to the recipient.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.



MORE INFORMATION
For additional information about Web page authoring, please see the following article in the Microsoft Knowledge Base:

159948 WD97: General Information About Web Page Authoring

Additional query words: 8.0 8.00

Keywords: kbbug kberrmsg KB173783

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