Microsoft KB Archive/813509

= &quot;Setup cannot find file &quot; error message during Windows 2000 text-mode setup =

Article ID: 813509

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

-





SYMPTOMS
During text-mode part of the Microsoft Windows 2000 Setup program, you receive an error message that is similar to the following:

Setup cannot find file

You receive this error message if the following conditions are true:
 * You restart from the Windows 2000 Service Pack 3 (SP3) CD.
 * You install an out-box SCSI/IDE redundant array of independent disks (RAID) adapter with the SCSI/IDE hard disk attached.
 * You use the Winnt.sif answer file to perform an unattended installation.
 * You specify OemPreinstall=Yes in the Winnt.sif answer file.



Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 Service Pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size    File name --  15-Nov-2001  09:57               5,149   Empty.cat 19-Feb-2003 03:36  5.0.2195.6   382,128 Setupdd.sys 19-Feb-2003 03:41               229,792 Setupldr.bin 12-Feb-2003 10:13  5.3.16.3     6,656   Spmsg.dll 12-Feb-2003 10:16  5.3.16.3     87,552  Spuninst.exe 01-Apr-2002 12:16               4,092   Eula.txt 19-Feb-2003 06:05               7,699   Q813509.cat 12-Feb-2003 10:16  5.3.16.3     18,944  Spcustom.dll 12-Feb-2003 10:13  5.3.16.3     411,136 Update.exe 19-Feb-2003 05:53               36,581  Update.inf 19-Feb-2003 05:53               143     Update.ver



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server product

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbhotfixserver KB813509

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.