Microsoft KB Archive/252149

= OL2000: Error Message When Attempting to Start Mail Merge in Outlook =

Article ID: 252149

Article Last Modified on 3/18/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q252149



SYMPTOMS
When you try to start a mail merge in Outlook, you may receive the following error message:

The operation failed due to network or other communication problems. Check your connections and try again.

If you click New Letter to Contact on the Actions menu while using the Letter Wizard, you may receive the following error message:

Unable to start Letter Wizard.



CAUSE
These behaviors may occur if Norton Antivirus 2000 or Norton Antivirus 2002 is installed on your computer.



RESOLUTION
Contact your antivirus software vendor to obtain either an updated version of their product or assistance with reconfiguration of their product which will resolve this problem.

For more information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:

329820 How to use Office programs with the Norton AntiVirus Office plug-in

