Microsoft KB Archive/937118

= Error message when you try to reconnect to the Microsoft Dynamics CRM databases by using the Microsoft Dynamics CRM client for Outlook: &quot;An error occurred loading Microsoft CRM functionality&quot; =

Article ID: 937118

Article Last Modified on 6/26/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

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SYMPTOMS
In the version of the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook that you use together with Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, consider the following scenario:
 * The Microsoft Dynamics CRM client for Outlook is in online mode.
 * You connect to synchronize with the Microsoft Dynamics CRM databases.
 * The network connectivity between the Microsoft Dynamics CRM client for Outlook and the Microsoft Dynamics CRM databases is lost.

When you try to reconnect to the Microsoft Dynamics CRM databases, you are prompted for credentials three times. Additionally, you receive the following error message:

An error occurred loading Microsoft CRM functionality.

Try restarting Microsoft Outlook.

Contact your system administrator if errors persist.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software and the Microsoft Dynamics CRM client for Outlook.

Prerequisites
You must have update 925874 installed to apply this hotfix. For more information about update 925874, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB937118$\Spuninst folder.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbprb kbmbsmigrate kberrmsg kbhotfixserver kbqfe kbpubtypekc KB937118

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