Microsoft KB Archive/241512

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TPU: "CopyFile Failed" Error Message When Running Setup

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ID: Q241512

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The information in this article applies to:


 * Microsoft Team Productivity Update for BackOffice Server 4.5

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SYMPTOMS
When you click the Install Team Productivity Update icon on the Setup screen, the following error message may be displayed:

Error

CopyFile failed !

Make sure that TPUSetup.exe is not running already.

CAUSE
This behavior can occur because of any of the following reasons:


 * Team Productivity Update (TPU) Setup is currently running.
 * The user that is currently logged on does not have permissions on the Temp folder.
 * The Tpusetup.exe file in the Temp folder is set to read only.

RESOLUTION
To resolve this issue, use the appropriate method:


 * Make sure another version of TPU Setup is not currently running.
 * Verify that the user that is currently logged on has permissions to the Temp folder and the Tpusetup.exe file located in that folder.
 * Verify that the Tpusetup.exe file in the Temp folder is not set to read only.

Additional query words:

Keywords : kbenv

Version : :

Platform :

Issue type : kbprb

Technology :