Microsoft KB Archive/911595

= The My Documents folder is empty after Group Policy is configured to redirect the folder to a new shared location in Windows Server 2003 or in Windows Small Business Server 2003 =

Article ID: 911595

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
Consider the following scenario. In a networked environment, Group Policy is configured to redirect the My Documents folder to a shared location. You save files in the My Documents folder. Then, an administrator changes the policy setting to redirect the My Documents folder to a different shared location. You then log on to a new computer. In this scenario, when you open the My Documents folder, the folder is empty. You do not see the files that you have saved in the My Documents folder.



CAUSE
This issue occurs because the new computer has no local cache that records the path of the old shared location. Therefore, the documents in the old shared location are not moved.



WORKAROUND
To work around this issue, manually copy the documents from the old shared location to the new shared location.



MORE INFORMATION
This issue can also occur if you reinstall a computer before the changed policy takes effect.

Keywords: kbwinservperf kbmgmtservices kbtshoot KB911595

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