Microsoft KB Archive/252971

= Exchange Server and Some BackOffice Components May Not Be Installed When You Install BackOffice Server 4.5 on Windows 2000 Server =

Article ID: 252971

Article Last Modified on 10/30/2003

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft BackOffice Server 4.5

-



This article was previously published under Q252971



SYMPTOMS
When you install BackOffice Server 4.5 on Windows 2000 Server using the steps outlined in the "Installing Microsoft BackOffice Server 4.5 on Windows 2000" white paper, Microsoft Exchange Server, BackOffice Suite Components, and the Intranet Collaboration Kit may not be successfully installed.

When you install Exchange Server, the following error messages may be displayed:


 * Microsoft Exchange Server Setup

The service did not respond to the start or control request in a timely fashion.

Microsoft Windows NT

ID no: 0xc002041d
 * Microsoft Exchange Server Setup

Microsoft Exchange Server Setup was

interrupted before your new software was fully

installed.

You can run Microsoft Exchange Server Setup in its

entirety at a later time to complete the installation.

After the unsuccessful Exchange Server installation, the following error message is displayed:

Web publishing service not started

The Web Publishing Service has not yet started. This service is required for Intranet Kit and Web Administrator. This service can require long startup times on some platforms. Select 'OK' to repeat the attempt to start this service.

NOTE: If you click OK, the error messaged is repeatedly displayed. You must click Cancel to bypass this error message.

When you click Cancel, the following error message is displayed:

Web publishing service not started

The Web Publishing Service has not yet started. This service is required for Intranet Kit and Web Administrator. These components cannot be installed at this time. Run BackOffice 4.5 setup again to install these components.

All other BackOffice Server components are installed, but the following error message is displayed after the installation is finished:

Your BackOffice Server Installation

The following applications did not install correctly.

Exchange Server

BackOffice Suite Components

Intranet Collaboration Kit



RESOLUTION
To work around this problem, use the following steps:
 * 1) After you receive the error messages and the installation is finished, restart the server.
 * 2) Click Start, point to Programs, click Microsoft BackOffice, and then click Microsoft BackOffice 4.5 Setup.
 * 3) Choose Add BackOffice Server components, and then proceed with a custom installation.
 * 4) The components that were not installed in the previous installation attempt are automatically selected. Proceed with the installation, and the components are successfully installed.



STATUS
Microsoft has confirmed this to be a problem when running BackOffice Server 4.5 on Windows 2000 Server.

Additional query words: fail fails

Keywords: kberrmsg kbsetup kbprb KB252971

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.