Microsoft KB Archive/841960

= Performance counter logs show a very high initial value in Windows Server 2003 =

Article ID: 841960

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you view a performance counter log that is in comma-delimited or tab-delimited format on a Microsoft Windows 2003-based server, the initial value is very high. For example, the initial value may be 99.99.



CAUSE
This problem occurs because only one raw sample is available when the performance counter starts, and the counter requires two raw samples to calculate the correct value. The Performance Data Helper feature incorrectly uses the one raw sample to process the counter value.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version       Size    File name ---  06-May-2004  20:27  5.2.3790.170  282,112  Pdh.dll 21-Apr-2004 16:35                    271  Branches.inf 06-May-2004 20:28                    354  Updatebr.inf 06-May-2004 20:29                  5,629  Update_rtmqfe.inf

Windows Server 2003, 64-Bit Enterprise Edition
  Date         Time   Version       Size     File name       Platform ---  06-May-2004  20:23  5.2.3790.170  747,520  Pdh.dll            IA-64 06-May-2004 20:27  5.2.3790.170  282,112  Wpdh.dll             x86 21-Apr-2004 16:35                    271  Branches.inf 06-May-2004 20:29                    354  Updatebr.inf 06-May-2004 20:29                  5,879  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB841960

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