Microsoft KB Archive/197868

= XCLN: Exchange Client Setup Hangs: "Setup is Updating Your System" =

Article ID: 197868

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.0

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This article was previously published under Q197868



SYMPTOMS
When you install the Microsoft Exchange Client for Windows NT from the Exchange Server 5.0 CD, the Microsoft Exchange Setup program may stop responding (hang) in the last step. A dialog box will be displayed on the screen with the following message:

Setup is updating your system.

The Busy icon will stay on the screen, and there will be no disk activity. If you click Ctrl-Alt-Del, and go to Windows NT Task Manager, the status for Microsoft Exchange Setup is "Not Responding." If you attempt to reinstall the Exchange Client, you get the same results.



CAUSE
Setup actually completed but stopped responding in the process of creating the Startup menu icon for the Exchange Client.



WORKAROUND
To work around this problem, create a new short cut to the Exchange Client by following these steps:


 * 1) In Windows NT Explorer, search for the file Exchng32.exe.
 * 2) If the file exists on your hard drive, then Setup was completed but stopped before creating the icon in the Startup menu.
 * 3) Right-click on Start and select Open. Select a group of your choice, and right-click inside this group.
 * 4) Select New, then Shortcut. Within the Create Short Cut dialog box, browse to the file you found in step # 1, and give it a name such as "Exchange Client."

Keywords: kbprb KB197868

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