Microsoft KB Archive/268446

= XADM: Random Access Violation in Store.exe (JetMove) =

Article ID: 268446

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q268446



SYMPTOMS
Exchange Server may randomly stop responding (crash) in Store.exe. This crash generates a Drwtsn32.log file entry that is similar to the following:

Application exception occurred:

App: exe\store.dbg (pid=301)

When: 6/26/2000 @ 1:0:52.767

Exception number: c0000005 (access violation)



WORKAROUND
To work around this issue, run the eseutil /g /{db} /V /X >dbchk.txt command. After Eseutil with the /g switch finishes, search for orphaned long values in the corresponding text files. If there are only orphaned long values, run the eseutil /d command.

NOTE: For additional information about how to verify that your Exchange Server databases exhibit orphaned or corrupted long values, click the article numbers below to view the articles in the Microsoft Knowledge Base:

185271 XADM: Orphaned LV Errors Running ESEUTIL Consistency Checker

181824 XADM: Exchange Database Engine Doesn't Detect Removed Page in B-tree Split Operation

195856 XADM: How to Detect and Remove Long Values in Exchange Server Database



MORE INFORMATION
The following is a stack dump from the Dr. Watson log:

State Dump for Thread Id 0x150

eax=00000000 ebx=02b2fb7c ecx=ffff8003 edx=02b2fc38 esi=15d5c6d7 edi=00000000 eip=6fe95506 esp=02b2fb3c ebp=00000000 iopl=0        nv up ei pl zr na po nc

cs=001b ss=0023  ds=0023  es=0023  fs=0038  gs=0000 efl=00000246

function: JetMove 6fe954eb 8bda            mov     ebx,edx 6fe954ed c744241401000000 mov  dword ptr [esp+0x14],0x1 ss:03b4e543=???????? 6fe954f5 8bd1            mov     edx,ecx 6fe954f7 8b33            mov     esi,[ebx] ds:02b2fb7c=15d5c6d7 6fe954f9 8b02            mov     eax,[edx] ds:02b2fc38=00000000 6fe954fb 8b4b04          mov     ecx,[ebx+0x4] ds:03b4e582=???????? 6fe954fe 3bf0            cmp     esi,eax 6fe95500 7412            jz      JetMove+0x16fc (6fe95514) 6fe95502 8bf8            mov     edi,eax 6fe95504 33ed            xor     ebp,ebp

FAULT ->6fe95506 f3a6            rep     cmpsb         ds:15d5c6d7=7f es:00000000=??

6fe95508 0f8578190400    jne     JetTerm+0x2a71 (6fed6e86) 6fe9550e 8bcd            mov     ecx,ebp 6fe95510 85c9            test    ecx,ecx 6fe95512 7553            jnz     JetMove+0x174f (6fe95567) 6fe95514 8b4b08          mov     ecx,[ebx+0x8] ds:03b4e582=???????? 6fe95517 8b7304          mov     esi,[ebx+0x4] ds:03b4e582=???????? 6fe9551a 8b6b0c          mov     ebp,[ebx+0xc] ds:03b4e582=???????? 6fe9551d 894c2410        mov     [esp+0x10],ecx ss:03b4e543=???????? 6fe95521 8b4a04          mov     ecx,[edx+0x4] ds:03b4e63e=???????? 6fe95524 03c6            add     eax,esi 6fe95526 2bce            sub     ecx,esi

Stack Back Trace -

FramePtr ReturnAd Param#1 Param#2  Param#3  Param#4  Function Name 00000000 00000000 00000000 00000000 00000000 00000000 ESE!JetMove

Additional query words: LV LVs

Keywords: kbprb KB268446

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