Microsoft KB Archive/185534

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MSN Shortcut in Online Services Folder on Desktop Does Not Work

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Q185534

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The information in this article applies to:


 * The Microsoft Network version 2.52
 * the operating system: Microsoft Windows 98

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SYMPTOMS
When you double-click the MSN, The Microsoft Network, shortcut icon in the Online Services folder on the desktop, you may experience one of the following symptoms:

 Nothing may happen.  You may receive the following message:

The item 'Msndc.exe' that this shortcut refers to has been changed or moved. The nearest match, based on size, date, and type, is: 'C:\Program Files\Onmsn\Msnuinst.exe'. Do you want this shortcut to point to this item?



CAUSE
This behavior can occur if you removed MSN using the Add/Remove Programs tool in Control Panel.

RESOLUTION
To resolve this issue, reinstall MSN. To do this, follow these steps:


 * 1) Click Start, point to Find, and then click Files Or Folders.
 * 2) In the Named box, type "msninst.exe" (without quotation marks), and then click Find Now.
 * 3) In the list of found files, double-click the Msninst.exe file.
 * 4) Follow the instructions on the screen to reinstall MSN.

If the Msninst.exe file is not found, follow these steps:


 * 1) Insert the Windows 98 CD-ROM into the CD-ROM drive, and then close the Windows 98 screen if it opens on the desktop.
 * 2) Click Start, point to Find, and then click Files Or Folders.
 * 3) In the Named box, type "msnstart.exe" (without quotation marks).
 * 4) In the Look In box, click the CD-ROM drive containing the Windows 98 CD-ROM, and then click Find Now.
 * 5) In the list of found files, double-click the Msnstart.exe file.
 * 6) Follow the instructions on the screen to reinstall MSN.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 98.

Additional query words: msnet msnetwork microsoft-net m.s.n. win98

Keywords : kbenv kbmsn

Issue type : kbprb

Technology : kbOSWin98 kbOSWinSearch kbMSNSearch kbMSN252