Microsoft KB Archive/883938

= Redirection history is not included with the original recipient name on ORAR rerouting in Exchange Server 2003 =

Article ID: 883938

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
Consider this scenario:
 * Server A, Server B, and Server C are located in three different Exchange organizations.
 * Each organization is Defense Message System (DMS)-enabled.
 * Server A is connected to Server B by an X.400 connector.
 * Server B is connected to Server C by an X.400 connector.
 * An e-mail message is sent from an Exchange Server 2003 mailbox that is located on Server A to an invalid Exchange Server 2003 recipient that is located on Server B.
 * The message is forwarded to a valid alternative recipient that is located on Server C.

In this scenario, Exchange Server 2003 does not include the redirection history with the original recipient name on originator requested alternative recipient (ORAR) rerouting that uses the Extension 25 property.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires that you install Microsoft Exchange Server 2003 Service Pack 1.

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and the IIS Admin service are automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information
This hotfix replaces the following software update: 871223.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  18-Aug-2004  02:26  6.5.7232.27        46,080  E2kdsn.dll 18-Aug-2004 03:06  6.5.7232.27       456,704  Phatcat.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
Additionally, you may experience the following symptoms:
 * The address length padding is miscalculated when Exchange Server 2003 validates the PR_REDIRECTION_HISTORY property.
 * A non-delivery report (NDR) is received by the message originator on Server A.

To resolve all these issues, you must install this hotfix (883938) and the following two hotfixes:

883940 Address length padding may be miscalculated when Exchange Server 2003 validates the PR_REDIRECTION_HISTORY property

883949 Message originator may receive an NDR when a message is forwarded to a valid alternative recipient in Exchange Server 2003

For an overview of all three hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:

889463 Description of updates for problems with forwarded messages in DMS-enabled Exchange Server 2003 organizations

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: xadm

Keywords: kbqfe kbhotfixserver kbtransport kbexchange2003presp2fix kbfix kbbug KB883938

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