Microsoft KB Archive/894865

= The Information Store service stops responding when an IMAP4 user uses a list command to list the public folders in Exchange Server 2003 =

Article ID: 894865

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
The Microsoft Exchange Information Store service stops responding when an Internet Message Access Protocol version 4rev1 (IMAP4) user sends a list command to list the public folders in Microsoft Exchange Server 2003. This problem occurs when the following conditions are true:
 * The IMAP4 user does not have a private mailbox on the Exchange server.
 * The Exchange server does not let IMAP4 users list the public folders.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this software update requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  18-Mar-2005  07:40  6.5.7232.94        82,944  Eximap4.dll 18-Mar-2005 07:40  6.5.7232.94        22,016  Expop3.dll 18-Mar-2005 07:41  6.5.7232.94        26,112  Exproto.dll 18-Mar-2005 07:03  6.5.7232.94        27,648  Febecfg.dll 18-Mar-2005 07:40  6.5.7232.94        23,040  Iisif.dll 18-Mar-2005 07:42  6.5.7232.94       133,632  Iisproto.dll 18-Mar-2005 07:42  6.5.7232.94        56,832  Imap4be.dll 18-Mar-2005 07:04  6.5.7232.94       122,880  Imap4fe.dll 17-Mar-2005 15:40  6.5.7232.94       119,296  Imap4svc.dll 18-Mar-2005 07:40  6.5.7232.94        27,136  Pop3be.dll 18-Mar-2005 07:04  6.5.7232.94        12,288  Pop3fe.dll 18-Mar-2005 07:37  6.5.7232.94        69,120  Pop3svc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the list command, click the following article number to view the article in the Microsoft Knowledge Base:

189325 IMAP4 client/server commands

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC

Keywords: kbqfe kbhotfixserver kbexchpopimapnntp kbfix kbbug kbpubtypekc KB894865

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