Microsoft KB Archive/260311

= XADM: Mailbox Manager Stops Responding When You Click the Policies Tab =

Article ID: 260311

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q260311



SYMPTOMS
When you attempt to access the Policies tab in Mailbox Manager, the information is not displayed and you do not receive an error message or any response from the Exchange Administrator program.



CAUSE
When you create a recipient container object in an invalid location in the Exchange hierarchy, the .dll file for mailbox manager is unable to display any valid recipient containers on the Policies tab. Because the Exchange Administrator program has more strict rules than the Exchange Server directory, the object cannot be created by the Exchange Administrator program. You can, however, create the object by using a client such as a writeable Lightweight Directory Access Protocol (LDAP) client or third-party Directory Application Programming Interface (DAPI) utility.



RESOLUTION
To get a response back from the Mailbox Manager program, you must remove the invalid object. It may be possible to remove this object with the Exchange Administrator program, but it may be necessary to use the utility that created the object.

Keywords: kbprb KB260311

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