Microsoft KB Archive/828757

= FIX: &quot;SERVER_ERROR&quot; error message when you query the Search service in SharePoint Portal Server 2003 =

Article ID: 828757

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

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SYMPTOMS
When you query the Microsoft Office SharePoint Portal Server 2003 Search service for specific content, you may receive unexpected search results. For example, you may find that no items are returned in the search results or that the SharePoint Portal Server Search service generates an error message that is similar to the following:

SERVER_ERROR



CAUSE
This problem may occur if the content that is returned by SharePoint Portal Server 2003, such as the description of a document, contains one or more XML characters that are not recognized in the XML schema.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Microsoft SharePoint Portal Server 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version        Size       File name -- 12-Nov-2003 01:11  11.0.5704.10   4,602,432  Microsoft.SharePoint.Portal.dll 12-Nov-2003 00:46  11.0.5704.10      13,312  Putildm.dll 12-Nov-2003 00:46  11.0.5704.10       8,192  Spsutil.dll

Note This update requires SharePoint Portal Server 2003.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in SharePoint Portal Server 2003 Service Pack 1.



MORE INFORMATION
For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/office/sharepoint/prodinfo/default.mspx

Additional query words: sps

Keywords: kbbug kbfix kbqfe kbquery kbshareptportalsvr2003presp1fix kbshareptportalsvr2003sp1fix kbhotfixserver KB828757

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