Microsoft KB Archive/174673

Money: How to Troubleshoot Internet Quotes

PSS ID Number: Q174673 Article last modified on 12-24-1998

WINDOWS:5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 == MSN MoneyCentral == 

= SUMMARY =

Microsoft Money Online Internet Quotes service allows you to download Daily stock prices directly into Money to update the Investment Portfolio. This is a free service, but requires Internet access (not included with Money 5.0). Occasionally Internet Quotes may fail and result in varying error messages. This article discusses how to troubleshoot this problem.

= MORE INFORMATION =

Use the following to test for Money compatibility with the browser and Internet Service Provider.

To connect to the Microsoft World Wide Web Site on the Internet, follow these steps:


 * 1) Quit your browser.
 * 2) Click Start, and then click Run.
 * 3) Type http://www.microsoft.com and click OK.

To test access to MSN Investor, follow these steps:


 * 1) Quit your browser.
 * 2) Click Start, and then click Run.
 * 3) Type, http://investor.msn.com and click OK.

You must be able to access the Internet and start Investor from the Run command or Internet Quotes won’t function. If neither process launches the browser and connects, it may be due to an incorrect version of Wsock32.dll, or incorrect browser settings. Contact your Internet Service Provider to further resolve the issue.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

ARTICLE-ID: Q153967 TITLE :Internet Explorer Err Msg: Could Not Open….

For additional information about wsock32.dll versions and file sizes, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q162661 TITLE : Money 5.0: Security Error Message Trying to Connect

ARTICLE-ID: Q158974 TITLE : Money Err Msg: Unable to Register Schannel.dll

For additional information on how to set various browser settings, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q166748 TITLE : Money 5.0 Using Prodigy Internet as Internet Service Provider

ARTICLE-ID: Q167297 TITLE : Money 5.0: Using MCI Internet as Internet Service Provider

ARTICLE-ID: Q167189 TITLE : Money 5.0: Using AT&T WorldNet 1.2 as Internet Provider

ARTICLE-ID: Q166747 TITLE : Money 5.0: Using CompuServe 3.0.2 As Internet Provider

For more information on using and setting up Internet Quotes, refer to Money Help.

Additional query words: w_money 97 6.0 7.0 pizza ISP contecting troubleshoot tshoot t shoot tshooting ====================================================================== Keywords : kbdta kbonline Version : WINDOWS:5.0,98,99 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1998.