Microsoft KB Archive/163828

Money: Unable to Start the Online Services Setup Wizard

PSS ID Number: Q163828 Article last modified on 08-19-1998

WINDOWS:4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 == Microsoft Money versions 4.0, 4.0a, 5.0 for Windows 95 == 

= SUMMARY =

In the versions of Microsoft Money listed at the beginning of this article, you cannot start the Online Services Setup Wizard when a prior online communication was not completed successfully.

The normal buttons you use to start the wizard are either unavailable, or are disabled. This could be caused by an unsuccessful Home Banking call or Online/Internet Quotes call. If a call is not completed successfully, Money enters a Crash Recovery state.

When in Crash Recovery, you can not start the Online Services Setup Wizard to change the access phone number (in Money 4.0), or to verify Setup information (in Money 99, 98, 5.0, or 4.0).

= MORE INFORMATION =

The preferred method to resolve Crash Recovery is to troubleshoot the communication problem and complete the call. For steps on troubleshooting communication problems, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q138455 TITLE : Money: Troubleshooting Windows 95 Communication Problems

If following the steps in this article does not resolve the problem, or if you need to change any of your setup information, you can rename the communication files to reset the Crash Recovery state. For more information about how to accomplish this task, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q128924 TITLE : Money: Err Msg: A Prior On-Line Communication Was Interrupted

IMPORTANT: If you were sending electronic payments when your communication failed, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q148300 TITLE : Money: Avoiding Duplicate Payments When Communication Fails

= Additional query words: w_money 97 6.0 7.0 monkey =

Keywords : kbdta kbonline Version : WINDOWS:4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1998.