Microsoft KB Archive/325084

= &quot;Error 1612. The installation source for this product is not available&quot; error message when you install or remove Office XP Service Pack 1 =

Article ID: 325084

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office XP Service Pack 1
 * Microsoft Access 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition

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This article was previously published under Q325084



SYMPTOMS
When you try to install or remove Microsoft Office XP SP-1, you may receive an error message that is similar to the following:

Error 1612. The installation source for this product is not available. Verify that the source exists and that you can access it.



CAUSE
This issue may occur if you have one or more stand-alone versions of a Microsoft Office XP program, such as Microsoft FrontPage 2002, Microsoft Publisher 2002, or Microsoft Access 2002 installed on your computer.



RESOLUTION
To resolve this issue, use the Microsoft Windows Installer CleanUp Utility to remove the stand-alone programs. To do this, follow these steps.

Part 1: Install the Windows Installer CleanUp Utility
For additional information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

Part 2: Remove the Stand-Alone Programs

 * 1) Click Start, point to Programs, and then click Windows Install CleanUp.
 * 2) On the list of installed programs, click each Microsoft Office program, and then click Remove.
 * 3) Follow the instructions that appear on the screen to complete the removal process.
 * 4) When the removal process is completed, click Exit.

Note You can reinstall the stand-alone programs after you successfully install Office XP SP-1.

Additional query words: prb OFFXP windows install cleanup component

Keywords: kberrmsg kbtshoot kbprb ocsso KB325084

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