Microsoft KB Archive/186240

= ActiMates Err Msg: Invalid Page Fault in Module Rtlib32.dll =

Article ID: 186240

Article Last Modified on 8/16/2005

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APPLIES TO


 * Microsoft ActiMates Barney Goes to the Circus
 * Microsoft ActiMates Barney Under the Sea
 * Microsoft ActiMates PC Pack
 * Microsoft ActiMates Fun on the Farm with Barney

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This article was previously published under Q186240



SYMPTOMS
When you attempt to start one of the programs listed above, you may receive the following error message:

Barney caused an invalid page fault in module Rtlib32.dll.



CAUSE
This behavior can occur for any of the following reasons:


 * You attempted to start more than one instance of the program.
 * You attempted to start a second Barney software title while another Barney program was running.
 * The audio drivers on the computer are not properly installed or were not properly updated during the installation of the program.
 * The program is not properly installed.
 * The CD-ROM is dirty.
 * The CD-ROM drive is not functioning properly.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented. When you complete each method, test the Barney software title to check if the issue is resolved. If the issue continues to occur, proceed to the next method.

Start Only One Barney Program at a Time
Start only one instance of any Barney software title at a time. You may want to turn off the Auto Insert Notification option to prevent the program from starting automatically when you insert the CD-ROM into the CD-ROM drive. To turn off the Auto Insert Notification option, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Device Manager tab.
 * 4) Double-click CD-ROM to expand the branch, and then double-click the CD-ROM drive listed in the branch.
 * 5) On the Settings tab, click the Auto Insert Notification check box to clear it.
 * 6) Click OK until you return to Control Panel.
 * 7) Close Control Panel, and then restart the computer.

Quit Unnecessary Programs
Quit all unnecessary programs that are running on the computer. To do this, follow these steps:


 * 1) Press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 2) Quit all programs except Explorer and Systray (which are parts of Windows). To quit a program, click the program, and then click End Task.
 * 3) Repeat steps 1-2 until all unnecessary programs are no longer running.
 * 4) Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.

Clean the CD-ROM
Clean the Barney software title CD-ROM to remove fingerprints, smudges, and dust. To clean the CD-ROM, gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward; do not use a circular motion.

Optimize the CD-ROM Drive Performance
For more information about how to optimize the CD-ROM drive performance, please see the following article in the Microsoft Knowledge Base:

140583 How To Configure CD-ROM Caching For Windows 95

Remove and Reinstall the Program
If this issue continues to occur, remove and then reinstall the Barney software title. To do this, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click the Barney software title, and then click Remove.
 * 4) Follow the instructions on the screen to remove the program.
 * 5) Reinstall the Barney software title.

Additional query words: acti-mates illegal operation autorun adapter

Keywords: kberrmsg kbenv kbprb KB186240

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