Microsoft KB Archive/929182

= FIX: You may experience issues when you use Windows Media Encoder 9 Series on a computer that is running Windows Vista =

Article ID: 929182

Article Last Modified on 2/20/2007

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APPLIES TO


 * Windows Media Encoder 9 Series
 * Microsoft Windows Media Encoder 9 Series SDK

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SYMPTOMS
When you use Microsoft Windows Media Encoder (WME) 9 Series on a computer that is running Windows Vista, you may experience the following issues.

Issue 1
When you run the Windows Media Encoder command-line script WMCmd.vbs, the script host Cscript.exe may crash.

Issue 2
The icons that appear on the encoder toolbar and in the encoder dialog boxes are displayed by using a low bit depth. Therefore, the icons appear to have a low resolution.

Issue 3
When you configure the encoding profile or start an encoding session, the encoder may crash.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
To apply this hotfix on a computer that is running Windows Vista, you must have elevated user rights. We recommend that you right-click the hotfix package executable file and then click Run as administrator. Alternatively, you can run the executable file through a console window that has elevated user rights.

Download information
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia9-KB929182-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



MORE INFORMATION
The 64-bit version of Windows Media Encoder has been updated so that you can install the encoder on the 64-bit version of Windows Vista. This updated version of the encoder includes the fixes that are described in this article. To obtain the updated version of the encoder, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx

Additional query words: wmenc.exe wscript.exe

Keywords: kbfix KB929182

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