Microsoft KB Archive/942496

= Error message when you start the Business Contact Manager for the first time in Office Outlook 2007: &quot;Database creation was unsuccessful&quot; =

Article ID: 942496

Article Last Modified on 11/26/2007

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APPLIES TO

 Microsoft Office Outlook 2007 with Business Contact Manager, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional 

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SYMPTOMS
When you start the Business Contact Manager for Microsoft Office Outlook 2007 for the first time, you may receive an error message that resembles the following:

Database creation was unsuccessful

This problem occurs when Office Outlook 2007 with Business Contact Manager is installed on a Windows XP-based computer.



CAUSE
This problem may occur if the SQL Server (MSSMLBIZ) service is not running. The SQL Server service is required by Business Contact Manager. This problem occurs because the Windows Welcome screen may prevent the SQL Server service from starting when you first restart the computer after you install Office Outlook 2007 with Business Contact Manager.



WORKAROUND
To work around this problem, restart the computer, or manually start the SQL Server (MSSMLBIZ) service. To do this, follow these steps:
 * 1) Exit Outlook.
 * 2) Click Start, right-click My Computer, and then click Manage.
 * 3) Click Services and Applications.
 * 4) Double-click Services.
 * 5) In the services pane, click SQL Server (MSSMLBIZ).
 * 6) Click Restart the service.
 * 7) Exit Computer Management, and then start Outlook.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about how to troubleshoot the installation of Business Contact Manager for Outlook 2007, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/help/HP011128601033.aspx

Keywords: kbtshoot kbbug kbnofix kbexpertiseinter KB942496

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