Microsoft KB Archive/312336

= E-mail messages are not automatically sent or received at startup in Outlook =

Article ID: 312336

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q312336



SYMPTOMS
When you start Microsoft Outlook, Outlook does not automatically perform a send and receive operation to download messages from the server.



CAUSE
This behavior can occur because of a damaged Send/Receive group within Outlook.



RESOLUTION
To resolve this behavior, create a new Send/Receive group in Outlook:
 * 1) On the Tools menu, point to Send/Receive Settings, and then click Define Send/Receive Groups
 * 2) Under Group Name, click the group, and then click Copy.
 * 3) Under Send/Receive Group Name, type the new group name, and then click OK.
 * 4) Under Group Name, click the old group name.
 * 5) Under both When Outlook is Online and When Outlook is Offline, click to clear the check box for Include this group in Send/Receive (F9).
 * 6) Click Close.
 * 7) Quit Outlook, and then restart Outlook.

Additional query words: ol2002 ol2003 ol2007

Keywords: kbreceivemail kbcorrupt kbconfig kbprb KB312336

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