Microsoft KB Archive/254323

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Problems Printing to Printer on an AS/400 NetServer

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Q254323

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The information in this article applies to:


 * Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5

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SYMPTOMS
When you attempt to print from Windows 95 OEM Service Release 2 (OSR2), 2.1 (OSR2.1), or 2.5 (OSR2.5), you may receive the following message:

Before you can use the printer '\servername\printername' it must be setup on your computer. Do you want Windows to setup the printer and continue this operation?

Clicking Yes starts the Add Printer Wizard. The printer icon appears with a red X and the following message is displayed:

\\servername\printername

This network printer is currently offline. You can install the printer now, but you will not be able to print to it until it comes back online.

CAUSE
This behavior can occur if the printer is connected to an AS/400 NetServer.

RESOLUTION
The following versions of the Spoolss.dll file work in this environment:


 * 4.00.950 8/24/96 (the original version included with OSR2.x)
 * 4.00.951 10/23/96 (the hotfix version referred to in Q159873)

To resolve this issue, install the hotfix described in either of the following Microsoft Knowledge Base articles:

"Q159873 Err Msg: SPOOL32 Caused a Stack Fault in Module SPOOLSS.DLL..." "Q167775 Spool32.exe Error When Printing on a Network" Additional query words:

Keywords : kberrmsg kbprint osr2 win95

Issue type : kbprb

Technology : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210