Microsoft KB Archive/832571

= Error message when you try to log on by using a Netware-enabled account: &quot;The system could not log you into the network&quot; =

Article ID: 832571

Article Last Modified on 7/24/2007

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APPLIES TO

 Microsoft Windows Services for NetWare 5.0, when used with:  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
You receive the following error message when you try to log on by using a Netware-enabled account:

The system could not log you into the Network.

For example, when you try to log on to a Microsoft Windows Server 2003-based computer that is running Microsoft Windows Services for Netware 5.02 by using a Netware-enabled account, you receive an error message that is similar to the following:

The system could not log you into the Network. Make sure your name and connection information are correct, then type your password again.

<div class="cause_section">

CAUSE
This problem may occur if the Netware-enabled account that you are using has a blank password. This problem occurs even if Windows Server 2003 is configured to accept blank passwords because the Local Users and Groups snap-in does not set blank Netware passwords.

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  27-Nov-2003  01:57  5.2.3790.106      463,872  Samsrv.dll

Windows Server 2003, Enterprise Edition for Itanium-based Systems
<pre class="fixed_text">  Date         Time   Version            Size    File name --  27-Nov-2003  01:57  5.2.3790.106    1,034,752  Samsrv.dll

<div class="workaround_section">

WORKAROUND
To work around this problem, log on to the Windows Server 2003-based computer by using a password, and then use the net user command to log on to Netware by using a blank password.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB832571

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