Microsoft KB Archive/232952

= Err Msg: The A/V Panel for This Device Is Not Configured Properly to Run DestiVu =

Article ID: 232952

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0

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This article was previously published under Q232952



SYMPTOMS
After you install Microsoft Windows 98 Second Edition, Microsoft Windows Millennium or Internet Explorer 5.5 on a Gateway Destination XTV computer, you may experience any of the following symptoms:  The DestiVu Web TV program may not function correctly. When you attempt to start DestiVu Web TV, you may receive the following error message:

The A/V panel for this device is not configured properly to run DestiVu.





CAUSE
Windows 98 Second Edition:

This issue can occur if the Atibt829.sys file is missing or damaged.

Windows Millennium and Internet Explorer:

The cause for this behavior is unknown.



RESOLUTION
This resolution is for DestiVu version 1.x only:

To resolve this issue, contact Gateway to inquire about obtaining an update that resolves this issue.

-Or-

Refer to the following website:

http://www.gateway.com/support/product/drivers/destina/other.shtm%3E

NOTE: There is no fix for the version 2.x software and per Gateway they are not planning to come out with one as the Destination computers are not in production anymore.



MORE INFORMATION
To start DestiVu Web TV use the Atibt829.sys file. When you install Windows 98 Second Edition, the Atibt829.sys file may be replaced with the Bt829.sys file.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb KB232952

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