Microsoft KB Archive/313366

= Money: Error message when you try to turn off Passport =

Article ID: 313366

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2003 Standard Edition
 * Microsoft Money 2002 Standard Edition

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This article was previously published under Q313366



SYMPTOMS
When you try to turn off the use of your Passport Network account in Microsoft Money, you may receive the following error message:

Passport has experienced an error. Please try again in a few moments.



CAUSE
This issue occurs when one of the following conditions is true:
 * You initially choose to work offline when you start Money.
 * Your connection to the Internet is not functioning properly.

NOTE: You must be logged on to your Passport Network account to turn off your Passport Network account.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Quit Money.
 * 2) Connect to the Internet.
 * 3) Start Money, and then sign in to your Passport Network account.
 * 4) Turn off the use of your Passport Network account.

To Turn Off Passport Network in Money 2003:
 * 1) On the File menu, click Password Manager, and then click Change.
 * 2) Click Disable Money's Passport Network features, and then click Next.
 * 3) Select Disable this Passport Network account for use in Money, and then click Finish.



MORE INFORMATION
Important Money recommends that for security, you help protect your file with a password. Microsoft Passport Network is an easy method to do so. If you remove the current Passport Network account, you cannot use such online features as MSN Money synchronization, MSN Bill Pay, Background Banking, or MoneySide.

Additional query words: disable

Keywords: kberrmsg kbprb KB313366

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