Microsoft KB Archive/165971

= XADM: Error Message When Applying Service Pack on Alpha Computer =

Article ID: 165971

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition

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This article was previously published under Q165971



SYMPTOMS
This problem occurs when you attempt to apply a Microsoft Exchange Server 4.0 Service Pack to a Digital Alpha server running the Digital Alpha version of Windows NT Server. When you run the Update.exe program, the following error message may appear:

Could not open file named c:\Exchsrvr\bin\Address.dll.

When you click OK the following error message appears:

Could not open the file named c:\Exchsrvr\Xxx.xxx"

where Xxx.xxx is the name of a file to be copied from the Service Pack Setup directory to the Exchsrvr directory. This happens with every file that is supposed to be copied from the Service Pack Setup directory to the Exchsrvr directory.



CAUSE
This error message can occur if the Digital Equipment FX!32 Intel emulation Service is running on the Exchange Server computer that the Exchange Server Service Pack is being installed on.



WORKAROUND
To work around this problem:


 * Stop the FX!32 Service before you attempt to apply any Exchange Server Service Packs. After the Exchange Service Pack has been applied the FX!32 service can be restarted.

If stopping the service doesn't keep the error from recurring, remove the FX!32 service from the system and restart the server. Then, install the service packs and reinstall the FX!32 service.



MORE INFORMATION
The Digital Alpha server is manufactured by Digital Equipment Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: SP2 SP1

Keywords: kbsetup kbtshoot KB165971

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