Microsoft KB Archive/104571

Publisher Err Msg: Setup Could Not Be Completed

= Publisher Err Msg: Setup Could Not Be Completed =

Q104571
--- The information in this article applies to:

- Microsoft Publisher version 2.0 ---

SYMPTOMS

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When installing Publisher, you may receive the following error message after all the files have been copied to your hard drive:

Setup could not be completed.

This problem may occur because one of the following conditions exists:

- The file CTL3D.DLL is in your Windows directory, and is locked or  read-only.

-or-

- There is more than one copy and/or more than one version of  CTL3D.DLL on your computer.

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

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You are most likely to have more than one copy and/or version of CTL3D.DLL on your system if you have previously installed one of the following:

- Microsoft Access for Windows - Microsoft SoundBits for Windows - Microsoft FORTRAN, 32-bit version - Microsoft Mouse, version 9.0

To search for duplicates of CTL3D.DLL, follow these steps:

1. Open File Manager.

2. From the File menu, choose Search.

3. In the Search For field, type the following:

CTL3D.DLL

4. In the Start From field, type the following:

C:\

5. Make sure the Search All Subdirectories check box is selected, and choose OK.

There should be only one copy of CTL3D.DLL, and it should be in your Windows SYSTEM subdirectory. If other copies of this file exist, delete them, then restart Windows and try installing Publisher again.

MORE INFORMATION

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Having duplicate (or read-only) CTL3D.DLL files on your system may also cause problems with WordArt. If you use the Stretch or Add New Symbol options, WordArt may stop responding (hang), forcing you to restart your computer.

Additional query words: 2.00 mspub pub20 win31 install fail failed setup hang freeze