Microsoft KB Archive/170675

Expedia: How to Obtain Product Support

PSS ID Number: Q170675 Article last modified on 04-16-1998

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The information in this article applies to:

 == Microsoft Expedia, Internet version 2.0 == 

= SUMMARY =

Microsoft Expedia is a free, comprehensive, online travel service. Travelers can use Expedia to book air, car, and hotel reservations online and to browse a variety of multimedia travel guides. The Expedia Web site address is http://expedia.msn.com.

Help or product support for Expedia is available when you are online in Expedia. On the Expedia home page, click “Need Help?”.

= MORE INFORMATION =

The following information provides troubleshooting steps for some common Expedia problems. Use the corresponding section for support help with:


 * Passwords and Account Questions
 * Purchasing, Itinerary, Reservation, or Travel-related Questions
 * Comments and Suggestions
 * Technical Support

Passwords and Account Questions
For help with passwords and account info – including forgotten passwords - - support is obtained via e-mail. To access the e-mail password and account form, do the following:

  Go to the Expedia page: http://expedia.msn.com   Click Need Help?   Click Product Support and Feedback.   Click Do You Have A Question About Your Password, Member ID, Or Account?. 

NOTE: You can request two types of replies:


 * an automated Password/ID Reminder
 * a personal reply for other questions. For this option, you need to click I Have Another Question.

Purchasing, Itinerary, Reservation, or Travel-related Questions
For help with purchasing, itinerary, reservation, or travel-related questions, use the following steps to submit your questions with the Expedia online help form.

To access the form, do the following:

  Go to the Expedia page: http://expedia.msn.com </li>  Click Need Help?. </li>  Click Product Support and Feedback. </li>  Click &quot;Do You Have A Travel Problem Or A Question About A Particular Itinerary?. </li>  Submit your question using the form. </li></ol>

Comments and Suggestions
If you have comments or suggestions that do not require a response from Expedia, follow these steps to access the online feedback form:

<ol style="list-style-type: decimal;">  Go the Expedia page: http://expedia.msn.com </li>  Click Need help?. </li>  Click Product Support And Feedback. </li>  Click Do You Have A Comment Or Suggestion For Expedia?. </li></ol>

Technical Support
If you have other technical questions that do not relate to passwords, accounts, purchasing, itinerary, or travel-related related issues, follow these steps to access the online technical support form:

<ol style="list-style-type: decimal;">  Go to the Expedia page: http://expedia.msn.com </li>  Click Need Help?. </li>  Click Product Support And Feedback. </li>  Click Are you Having Technical Trouble Using Expedia?. </li>  Fill out the form with your technical question. </li></ol>

= Additional query words: 2.0 kbonline expeedia =

Keywords : kbhowto kbpolicy kbusage Issue type : kbref ============================================================================= Copyright Microsoft Corporation 1998.