Microsoft KB Archive/944611

= Error message when you try to connect Live Meeting 2005 services or Live Meeting 2007 services: “A connection to the Live Meeting Service could not be established Please check the Live Meeting or Portal URL and try again” =

Article ID: 944611

Article Last Modified on 12/5/2007

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APPLIES TO


 * Microsoft Office Live Meeting 2007
 * Microsoft Office Live Meeting 2005

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SYMPTOMS
When you try to connect Microsoft Office Live Meeting 2005 services or Microsoft Office Live Meeting 2007 services, you may receive the following error message:

A connection to the Live Meeting Service could not be established. Please check the Live Meeting or Portal URL and try again

This problem occurs if you try to connect Live Meeting through a network firewall or through a proxy server.



CAUSE
The Live Meeting Add-in does not support user authentication from a proxy service, from a firewall service, or from the Live Meeting service. This problem occurs when these services do not use Windows-based authentication protocols.



RESOLUTION
To resolve this problem, use one of the following methods.

Method 1
Configure logon information in the Live Meeting add-in pack. To configure do this, follow these steps:  Click Start, click All Programs, click Microsoft Office Live Meeting, and then click User Preferences. In the User Preferences dialog box, click Live Meeting Add-in Setup, and then click I use a user login ID and password to access Live Meeting. Make sure that the Live Meeting URL of your conference center resembles the following URL:

https://www.livemeeting.com/cc/

Note You must use &quot;https&quot; in the URL. Under User Login, type the Live Meeting User ID in the User ID box, and then type the password in the Password box. Click Test Connection to verify that the add-in can connect to your conference center.

If the URL, the user ID, and the password are correct, you receive the following message:

Your Live Meeting login information was successfully verified



Method 2
If your Internet connection uses a proxy or firewall that requires Basic or Digest authentication, take one of the following actions, depending on which is appropriate to your situation:
 * Connect to the Live Meeting service from a network that is outside the firewall or proxy server.
 * Change the firewall or proxy server configuration so that it does not require user authentication to the Live Meeting service.
 * Use a firewall or proxy server that supports Windows-based authentication.

Additional query words: 1475 lm2005 kbacqcompany

Keywords: kberrmsg kbtshoot kbprb kbexpertisebeginner KB944611

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