Microsoft KB Archive/326398

= An Outlook Web Access search for a renamed contact is unsuccessful =

Article ID: 326398

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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This article was previously published under Q326398





SYMPTOMS
When you change the first name or the last name of an existing contact by using the version of Microsoft Outlook Web Access (OWA) that is included in Exchange 2000 Server, the changes appear as you expect.

However, if you use the new first name or new last name to search for that contact in OWA, no results are returned. When you search for the contact by using the previous name, OWA successfully locates the contact.



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: OWA

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 28-Jun-2002 23:23                     28,487  Frm_composecontact20.js

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2 (SP2).



WORKAROUND
To work around this problem, use Microsoft Outlook to change the contact's first name or last name, or use Outlook to search for the renamed contact.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: XCCC

Keywords: kbhotfixserver kbqfe kbexchange2000presp4fix kbbug kbfix kbqfe KB326398

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