Microsoft KB Archive/112863

= Letter Forms Pull Only from Upper Tray on Postscript Printers =

Article ID: 112863

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.1
 * Microsoft Windows NT Advanced Server 3.1

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This article was previously published under Q112863



SYMPTOMS
On certain printers (NEC SilentWriter 97, IBM 4039 PS, and HP LaserJet 4 Si Postscript) if you assign "Letter" form to the upper tray and "Letter 8.5 x 11" form to the lower tray and try to print to the lower tray, the printer pulls paper from the upper instead.



WORKAROUND

 * 1) Go into Printer, Forms...
 * 2) Click on the form that is already there called "Letter".
 * 3) Type in a new name for the form such as "LowLetter" and press the ADD button.
 * 4) Then create a new queue for the printer and go into it's SETUP button.
 * 5) Click on the "Lower Tray" option for Paper Tray and click the CHANGE button.
 * 6) Select the new form created called "LowLetter" and click OK.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.1 and Windows NT Advanced Server version 3.1. This problem is corrected in Windows NT version 3.5.

Additional query words: prodnt post script

Keywords: kbprint KB112863

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