Microsoft KB Archive/281678

= CD-ROM Is Not Available During Windows 2000 Setup =

Article ID: 281678

Article Last Modified on 3/1/2007

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

-



This article was previously published under Q281678



SYMPTOMS
During Windows 2000 Setup, your CD-ROM may become unavailable. This may occur after Text mode Setup is complete and Graphic User Interface (GUI) mode Setup starts. This symptom typically occurs if the CD-ROM is connected to the second IDE controller that is integrated with your computer mainboard.



CAUSE
This issue may occur if your computer BIOS is out-of-date.



RESOLUTION
To resolve this issue, update your mainboard BIOS to the latest revision. For information about how to contact your mainboard manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

This issue is known to occur with the ASUS A7V mainboard. To resolve this issue if you are using the ASUS A7V mainboard, update your BIOS to revision 1004A or later. To obtain revision 1004A or later, visit the following ASUS FTP site:

ftp://ftp.asus.com.tw/pub/asus/mb/socka/kt133/a7v/a7v1011.zip

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbui kbsetup kbhardware kbprb KB281678

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.