Microsoft KB Archive/131808

= Microsoft Knowledge Base =

No Messages Appear in Active Chat Session
Last reviewed: July 14, 1997

Article ID: Q131808

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3

SYMPTOMS
When you are participating in a chat session, you may experience the following problems:


 * Messages stop appearing.
 * Any messages you send disappear.

CAUSE
There are two possible causes:


 * The chat server has stopped responding (hung). No error message is generated when this occurs.
 * The chat server has been taken offline for maintenance. You do not receive a notification.

RESOLUTION
Exit and re-enter the chat session. This starts the chat session on another server. If re-entering the chat session does not work, the chat servers are offline for maintenance.