Microsoft KB Archive/314259

= XADM: A MAPI Client Stops Responding When You Try to Delete Multiple Messages =

Article ID: 314259

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q314259



SYMPTOMS
When you use a Messaging Application Programming Interface (MAPI) profile in a MAPI client (such as Microsoft Outlook) to try to delete multiple mail items, the client may stop responding (hang).



CAUSE
This issue can occur if Performance Optimizer (Perfwiz.exe) was not run after an Exchange Server service pack was installed.



RESOLUTION
To resolve this issue, run Performance Optimizer (Perfwiz.exe) to reconfigure the Exchange Server computer.



WORKAROUND
To work around this issue, stop and restart the MAPI client; after you do so, you can work with the client as usual. However, if you try to delete multiple messages again or try to empty the trash can, the client hangs again.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

271824 XADM: Rerunning Performance Optimizer Is Recommended After Applying Service Pack

Keywords: kbprb KB314259

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