Microsoft KB Archive/327634

= The &quot;Lock on Smartcard Removal&quot; Policy Setting Does Not Work If There Is Unsaved Work on the Computer When You Log Off =

Article ID: 327634

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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This article was previously published under Q327634



SYMPTOMS
The Lock on smartcard removal policy setting does not work if there is unsaved work on the computer when you log off. When the workstation starts to lock, any programs that have unsaved work display dialog boxes that prompt you to save your work. These dialog boxes prevent the desktop from being locked. If you press Cancel or ignore the dialog box, you can continue to work if the smartcard is in the reader.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  29-Oct-2002  12:02  5.0.2195.5265      42,256  Basesrv.dll 29-Oct-2002 12:02  5.0.2195.5907     222,992  Gdi32.dll 29-Oct-2002 12:02  5.0.2195.6079     708,880  Kernel32.dll 29-Oct-2002 12:02  5.0.2195.6090     332,560  Msgina.dll 29-Oct-2002 12:02  5.0.2195.6097     379,664  User32.dll 29-Oct-2002 12:02  5.0.2195.6085     370,448  Userenv.dll 21-Oct-2002 09:26  5.0.2195.6097   1,643,248  Win32k.sys 29-Oct-2002 11:59  5.0.2195.6108     179,472  Winlogon.exe 29-Oct-2002 12:02  5.0.2195.6097     243,472  Winsrv.dll 29-Oct-2002 12:02  5.0.2195.6079     708,880  Kernel32.dll 29-Oct-2002 12:02  5.0.2195.6097   1,643,248  Win32k.sys 29-Oct-2002 12:02  5.0.2195.6097     243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbqfe kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB327634

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