Microsoft KB Archive/228509

= XCLN: Meeting Item Cannot Be Opened on Outlook 8.04 Client =

Article ID: 228509

Article Last Modified on 1/9/2007

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APPLIES TO


 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q228509





SYMPTOMS
When an Outlook user modifies an occurrence of a recurring meeting request by adding another attendee, the new attendee, if using Outlook 97 (8.04), cannot open the meeting request.

When the new attendee attempts to open the update meeting request, the following message appears:

Microsoft Outlook

Unable to open meeting item " ".

Expected Results:

The Outlook 97 version 8.04 user expects the meeting to open and to be allowed to accept or reject it.

Only newly-added attendees are unable to open the meeting update notification. If you use Outlook 97 version 8.03, you can open the updated meeting message. Newly-added attendees cannot open the updated meeting message if they are using either the Service Release 2 (SR2) update to Outlook 97 (or Office 97) or the Year 2000 update. Original attendees do not experience any problem with the meeting update, regardless of client version. The problem is in the creation of the recurring meeting in the Calendar.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook 97 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Outllib

The fix is also available in the following languages:

French

German

Italian

Japanese



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you use Outlook 97 version 8.03, you can open the updated meeting message. Newly-added attendees cannot open the updated meeting message if they are using either the Operating System Release 2 (OSR2) update to Outlook or the Year 2000 update. Original attendees do not experience any problem with the meeting update, regardless of client version. The problem is in the creation of the recurring meeting in the Calendar.

Additional query words: 8.04 OL97

Keywords: kbbug kbfix kbqfe kbhotfixserver KB228509

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