Microsoft KB Archive/894870

= FIX: The Performance MMC snap-in stops responding when you try to add performance monitor counters to monitor a remote computer that is running Host Integration Server 2004 =

Article ID: 894870

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition

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SYMPTOMS
The Performance Microsoft Management Console (MMC) snap-in stops responding when you try to add performance monitor counters to monitor a remote computer. This problem occurs if the remote computer is running Microsoft Host Integration Server 2004.

When this problem occurs, the Performance task appears as Not Responding in Task Manager.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size    File name -  10-Mar-2005  21:43  6.0.1944.0  24,576  Comtiperf.dll 10-Mar-2005 21:42  6.0.1944.0  19,968  Hipperf.dll 10-Mar-2005 21:42  6.0.1944.0  95,744  Tagen.dll Note Because of file dependencies, the most recent hotfix that contains these files may contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Steps to reproduce the problem

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Administrative Tools, and then click Performance.
 * 3) In the left pane of the Performance window, click System Monitor.
 * 4) On the toolbar in the right pane, click Add to add the performance monitor counters.
 * 5) Click Select counters from computer.
 * 6) Type the name of the remote server that you want to monitor. For example, type \\HIS2004.
 * 7) Click the drop-down arrow under Performance object.

Notice that the Performance MMC snap-in stops responding.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: HIS2004 HIS hang

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB894870

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