Microsoft KB Archive/939098

= You cannot access the Live Meeting support page because you do not have a support account password =

Article ID: 939098

Article Last Modified on 8/27/2007

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APPLIES TO


 * Microsoft Office Live Meeting

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SYMPTOMS
You contact Microsoft Office Live Meeting technical support. You receive an e-mail response that contains instructions to use the online Microsoft Office Live Meeting 2005 support page.

However, you do not have a support account password with which to log on to the Live Meeting support page for the first time. Therefore, you cannot access the Live Meeting support page.

Notes
 * You may have a Live Meeting account that you use to log on to the company conference center. However, you cannot use this account to log on to the Live Meeting support site.
 * This article describes how to use your logon account on the Live Meeting 2005 support site to access any trouble tickets that you submitted to Live Meeting support. This article does not refer to your Live Meeting organizer account or to your administrator logon account.



RESOLUTION
To resolve this issue, log on to the Live Meeting customer support logon page, and then use one of the following procedures:
 * Log on to your existing support account
 * Submit a request to have your support account password sent to you by e-mail
 * Request a new support account

To log on to the Live Meeting customer support logon page, visit the following Microsoft Web site:

http://livemeeting.custhelp.com/cgi-bin/placeware.cfg/php/enduser/acct_login.php?

How to log on to your existing support account
The first time that you request assistance from Live Meeting support, a support account is created for you so that you can check the status of your incidents online.

To log on to Live Meeting customer support by using your existing account as a returning user, follow these steps:
 * On the Live Meeting support logon page, type your e-mail address in the Enter E-Mail Address box under Returning Users.

Note Type the e-mail address that you used to open an incident with Live Meeting support.
 * In the Support Account Password box, type the support account password, and then click Login.

How to submit a request to have your password sent to you by e-mail
To request that your support account password be sent in an e-mail message, follow these steps:
 * 1) In the Enter E-Mail Address box under If you have forgotten your Support Account Password, type your e-mail address.
 * 2) Click Email Me My Password.

How to request a new support account
If you do not have a support account, click Create a New Support Account.



MORE INFORMATION
After you log on to the Live Meeting support site, you can update your account profile and change your password. To do this, follow these steps:
 * 1) On the My Support page, click Account Profile, update the account profile, and then click Save Changes.
 * 2) Click Change Password, change your password, and then click Submit.

You may have a Live Meeting organizer account and a Live Meeting support account. However, these two accounts are not related. They do not share a User ID or a password.

For more information about how to reset your Live Meeting user password, click the following article number to view the article in the Microsoft Knowledge Base:

938846 How to request a new meeting organizer password in Live Meeting

Additional query words: login technical support account password incident ticket 179

Keywords: kbexpertisebeginner kbtshoot KB939098

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