Microsoft KB Archive/933900

= The &quot;Service Activity&quot; option is available after you remove the &quot;Service&quot; permission for a security role in the Microsoft Dynamics CRM 3.0 =

Article ID: 933900

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0:
 * You remove the following permissions for a security role:
 * The Service permission
 * The Facilities/Equipment permission
 * The Site permission
 * You assign this security role to a user.
 * You use this user account to log on to Microsoft Dynamics CRM.

In this scenario, you cannot create a service activity because the Service Activity option is not available. This behavior is expected.

However, if you open an entity form to add a related activity, the Service Activity option is available. This option should not be available because the security role that is assigned to the user account does not have the permission for this option.

For example, if you open the Opportunity form to add an activity, the Service Activity option is available.

This problem also occurs if the user has a security role that does not have the Append To permission for the Campaign object. When you add an activity on an entity form, the Campaign Response activity option appears as a valid activity that can be created.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 server or the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook.

Prerequisites
 You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook



Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server


MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbqfe kbmbsmigrate kbpubtypekc KB933900

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