Microsoft KB Archive/184545

= XADM: Error Using From: Field When Replying to Public Folder =

Article ID: 184545

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q184545



SYMPTOMS
When you reply to a message in a public folder using the From: field and enter the address of the public folder, the following error message may appear:

"The item could not be sent. You do not have the permission to send the

message on behalf of the specified user."



CAUSE
This occurs if the public folder is hidden from the global address list and you type the address manually.



WORKAROUND
To work around this problem, you can do one of the following:

 Unhide the folder from the global address list. Add the public folder to the personal address book. Enter the Distinguished Name (DN) of the public folder.

The Distinguished Name is an address that is unique in the entire organization. The following is an example of a DN:

/o=EXCHNG_ORG/ou=EXCHNG_SITE/cn=Container1/cn=Container2/cn=Alias



To unhide a public folder from the global address list, follow these steps:


 * 1) Select the public folder. On the File menu, select Properties.
 * 2) Select the Advanced tab.
 * 3) Clear the "Hide from address book" check box.
 * 4) Click OK.

This process may take a short while to replicate around. At that point, you can select the public folder address from the global address list or type the address manually.

If you want to keep the public folder hidden, you can add it to the personal address book (PAB) using the following steps:


 * 1) In the client, select the public folder.
 * 2) On the File menu, select Properties.
 * 3) Depending on the rights on the folder, select either the Administration tab or the Summary tab.
 * 4) Click the "Personal Address Book" button.
 * 5) Add the folder to the From: line using the PAB.

Keywords: kbprb KB184545

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