Microsoft KB Archive/319677

= Grokster Causes an Error Message in Windows XP =

Article ID: 319677

Article Last Modified on 6/19/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q319677



SYMPTOMS
When you are using the Grokster version 1.0 or earlier program, you may receive the following error message:

Grokster.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App name      App version  Module name   Module version  Offset -  Grokster.exe  1.0.0.1      Grokster.exe  1.0.0.1         0006d1d6



CAUSE
This issue may occur because Grokster is not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:

http://windowsupdate.microsoft.com



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB319677

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