Microsoft KB Archive/839160

= You can select deactivated entities in the Regarding field of an Appointment activity in Microsoft CRM =

Article ID: 839160

Article Last Modified on 9/8/2006

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APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft CRM 1.2
 * Microsoft CRM 1.2

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SYMPTOMS
When you are online or offline in a Microsoft Business Solutions CRM 1.2 Sales for Outlook-based client, you can select deactivated entities in the Regarding field of an Appointment activity. This problem occurs if the Appointment activity was created by opening the Microsoft CRM Appointment form on the Microsoft CRM toolbar.

This problem does not occur if you create the Appointment activity in the Microsoft CRM 1.2 Sales for Outlook-based client by using the Microsoft CRM Sales for Outlook Activity folder or by using the Microsoft CRM Web client.



CAUSE
This problem occurs because the query that is used to retrieve the available Regarding records does not filter for deactivated entities.



RESOLUTION
Microsoft Business Solutions CRM has a fix for these problems that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

892949 Update rollup 1 is available for Microsoft CRM Sales for Outlook 1.2



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbmbsmigrate kbhotfixserver KB839160

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