Microsoft KB Archive/316688

= A Program May Quit Unexpectedly When You Use Non-Microsoft Codecs on Windows XP-Based Computers =

Article ID: 316688

Article Last Modified on 2/4/2002

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q316688



SYMPTOMS
A program may quit unexpectedly when you use source content that has not been encoded by using certain non-Microsoft codecs (for example, DivX).



RESOLUTION
To resolve this behavior, contact the codec supplier to obtain a later version of the codec that you used to encode the source file. If the problem continues to occur when you use the latest version of the codec, consider encoding the source content again by using a different codec.

Additional query words: moviemaker movie maker producer wmt wmp

Keywords: kbenv kbprb KB316688

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