Microsoft KB Archive/942597

= When you do a Knowledge Base article search in Microsoft CRM after you restart the Microsoft SQL Server 2005 server it takes a long time to return the results =

Article ID: 942597

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM Customer Service, when used with:
 * Microsoft Dynamics CRM 3.0

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Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
You restart the Microsoft SQL Server 2005 server for Microsoft Dynamics CRM, and then you do a search for a Knowledge Base article in CRM.



Result
It takes a long time to return the results. If the SQL Timeout value has not been extended, a SQL Timeout error appears.



Cause
The &quot;DocumentIndex&quot; table has the full-text index for the CRM Knowledge Base articles. The full-text index query causes a known issue on SQL Server 2005.



Resolution
Resolution 1

Add the OLEDBTimeout and the ExtendedTimeout registry subkeys to increase the time-out values by completing Method 1 in Knowledge Base article 918609 at the following link: http://support.microsoft.com/default.aspx?scid=kb;EN-US;918609

Resolution 2

Turn off signature verification by completing the workaround listed in Knowledge Base article 915850 at the following link: http://support.microsoft.com/default.aspx?scid=kb;EN-US;915850



DISCLAIMER
MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED &quot;AS IS&quot; WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Keywords: kberrmsg kbprb kbmbsmigrate kbnomt kbrapidpub KB942597

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