Microsoft KB Archive/89317

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Word: Paper Will Not Feed from HP DeskJet Printer

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Q89317

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SUMMARY
When you use the Hewlett-Packard (HP) DeskJet HPDSKJET.DRV printer driver (which is supplied with Microsoft Windows operating system version 3.1) to print from Microsoft Word for Windows, paper will not feed from the DeskJet paper bin if the printer driver settings differ from the following:

Paper Size: Letter 8.5 x 11

Paper Source: Auto Sheet Feeder This situation occurs regardless of the bin option settings you select in Word for Windows (when you choose Page Setup from the Format menu).

Microsoft has confirmed this to be a problem in versions 2.0, 2.0a, 2.0a-CD, 2.0b, 6.0 of Word for Windows. We are researching this problem and will post new information here as it becomes available.

MORE INFORMATION
If the printer driver settings differ from those listed above, the rollers on the printer will spin, but the printer will not pick up paper from the tray. The rollers eventually stop spinning and the printer stops, but the ready light is turned off. You may receive a the following Windows error message:

Printer not ready

Word for Windows is designed to override the printer driver settings, so printing should be directed by the settings in the Page Setup dialog box.

Steps to Reproduce Problem

 * 1) In Word for Windows, choose Print Setup from the File menu. Select the HP DeskJet printer driver and choose the Setup button.
 * 2) In the Paper Size box, select Envelope #10 4 1/8 x 9 1/2. In the Paper Source box, select Envelope Manual Feed.
 * 3) Choose the OK button twice.
 * 4) From the Format menu, choose Page Setup.
 * 5) Under Size and Orientation, select Letter 8 1/2 x 11 in the Paper Size box.
 * 6) Under Paper Source, select Auto Sheet Feed or Default Tray in the First Page and Other Pages boxes. Choose the OK button.
 * 7) Print the document.

Additional query words: 3.10 3.0 2.0 2.0a-cd 6.0 word6 winword winword2 win3x errmsg err msg

Keywords : kbprint kbenvelope

Issue type :

Technology :