Microsoft KB Archive/832615

= You receive an access violation error message when you try to open or to view the properties of a Visio file on a Windows 2000-based computer =

Article ID: 832615

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to open a Microsoft Office Visio file or try to view the properties of a Visio file on a computer that is running Microsoft Windows 2000, Windows Explorer may quit unexpectedly, and you may receive the following error message:

Access Violation in Explorer.exe



CAUSE
This problem may occur if the OLE32!PropertyLengthNoEH user-defined property set is not correctly aligned in Visio.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name --  03-Dec-2003  18:35  5.0.2195.6877  944,912  Ole32.dll 03-Dec-2003 18:35  5.0.2195.6876  435,472  Rpcrt4.dll 03-Dec-2003 18:35  5.0.2195.6864  192,272  Rpcss.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB832615

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