Microsoft KB Archive/274473

= Windows Installer starts unexpectedly in an Office 2000 program on Windows NT 4.0, Terminal Server Edition, or on Windows 2000 Server with Terminal Services enabled =

Article ID: 274473

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Project 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Windows 2000 Standard Edition
 * Microsoft Windows NT 4.0
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition

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This article was previously published under Q274473



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you click a Help topic in one of the Microsoft Office 2000 programs, you receive a Windows Installer dialog box with the following text:

Preparing to install...

You then receive the following text in the dialog box:

Please wait while Windows configures Microsoft Office.

where  is the edition of Microsoft Office that is installed. This installation may take up to five minutes, and the installation source must be available.

Additionally, when you double-click a Microsoft Office file in Windows Explorer, the Office program starts. However, the file does not appear. Additionally, Windows Installer starts every time that the file is prompted to open.



CAUSE
This behavior occurs when all the following conditions are true:  Your computer is running Microsoft Office from Microsoft Windows NT Server version 4.0, Terminal Server Edition, or Microsoft Windows 2000 with Terminal Services enabled. You are logged on as a user who did not install Microsoft Office. Either the UserData system registry value or the OSAShortcut system registry value is damaged or missing at the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common





RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

For Existing Users
Follow these steps for each user who is experiencing the behavior:  Click Start, and then click Run. In the Open box, type Regedit and then click OK.</li> Locate and select the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common

</li> On the Edit menu, point to New and then click DWORD Value.</li> With New Value #1 selected (highlighted), type UserData and then press ENTER.</li> Double-click UserData, type 1 in the Data Value box, and then click OK.</li> On the Edit menu, point to New and then click DWORD Value.</li> With New Value #2 selected, type OSAShortcut and then press ENTER.</li> Double-click OSAShortcut, type 1 in the Data Value box, and then click OK.</li> On the Registry menu, click Exit.</li></ol>

For Future Users
To prevent this behavior for future users when they log on, follow these steps: <ol> Log on as an administrator of the computer.</li> Click Start, and then click Run.</li> In the Open box, type Regedit and then click OK.</li> Locate and select the following key in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\9.0\Common

</li> On the Edit menu, point to New and then click DWORD Value.</li> With New Value #1 selected, type UserData and then press ENTER.</li> Double-click UserData, type 1 in the Data Value box, and then click OK.</li> <li>On the Edit menu, point to New, and then click DWORD Value.</li> <li>With New Value #2 selected, type OSAShortcut and then press ENTER.</li> <li>Double-click OSAShortcut, type 1 in the Data Value box, and then click OK.</li> <li>On the Registry menu, click Exit.</li></ol>

Additional query words: OFF2000

Keywords: kbsetup kbtshoot kbprb kbpubtypekc KB274473

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