Microsoft KB Archive/814508

= WD2000: Error Message with Repeated Picture Ungrouping and Undoing the Ungrouping =

Article ID: 814508

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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SYMPTOMS
When you repeatedly ungroup a picture, and then undo each of the ungroupings, you may receive the following error message:

In Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following information:

WINWORD caused an invalid page fault in Mso.dll at 000e22f6.

Note The actual memory address may vary.

In Microsoft Windows NT 4.0
An application error has occurred and an application error log is being generated.

MSO9.DLL

Exception: access violation (000e22f6, address:000e22f6)

In Microsoft Windows 2000
Winword.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.

To view the error log in Microsoft Windows 2000, follow these steps:  Click Start, point to Search, and then click For Files or Folders. In the Search for files or folders named box, type Drwtsn32.log . Click Search Now. Right-click the file, and then click Openon the shortcut menu.

By default, the Drwtsn32.log file is located in the following folder:

C:\Documents and Settings\All Users\Documents\DrWatson



In Microsoft Windows XP
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

When you click the click here link, you may receive an Error Signature similar to the following:   Application   Version      Module     ModVer       OffSet ---  Winword.exe   9.0.0.6405   Mso9.dll   9.0.0.6509   000e22f6



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Size       File name 01-Mar-2003 05:31  2,544,040  Winwordop.msp 01-Mar-2003 05:59  4,526,276  Winwordff.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name --  27-Feb-2003  21:05  9.0.0.7427  8,462,387  Winword.exe This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbenv kbprb kbofficexppresp3fix kbhotfixserver KB814508

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