Microsoft KB Archive/263413

= SMS: Remote Control Error with PCDDOS During Installation =

Article ID: 263413

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q263413



SYMPTOMS
When you try to install Remote Control on a Systems Management Server (SMS) 2.0 client on a Microsoft Windows 98/95-based computer, you may receive the following error message:

Cannot find the file \PCDDOS.EXE. Make sure that the file exists on your system and that the path and filename are correct.

While this message is displayed, the computer stops responding except for the ability to dismiss the dialog box. After you close the dialog box, the client installation continues normally. In some cases, a reboot may be required to finish this installation.



CAUSE
This problem can occur during the installation when the Remote Control component looks for PCDDOS in the %windir% folder instead of the %sms_local_dir% folder.



WORKAROUND
To work around this problem, change the environment variable for sms_local_dir to c:\windows.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbbug kberrmsg kbnofix kbsetup kbsms200presp3 KB263413

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