Microsoft KB Archive/313436

= XADM: You Receive a &quot;The Operation Failed&quot; Error Message When You Create a New Contact; Fix Requires Exchange 2000 SP1 =

Article ID: 313436

Article Last Modified on 2/19/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q313436





SYMPTOMS
When you use the New Contact Wizard to create a new contact, if you type information in only the Initials, Full name, or Display name boxes on the first page of the wizard, when you click Next, you may receive the following error message from the Microsoft Active Directory Exchange Extension:

The operation failed. ID no: 80004005 Microsoft Active Directory - Exchange Extension



CAUSE
This problem can occur if the First name and Last name boxes are empty. When these boxes are empty, the address generator is passed blank fields and returns the error 80004005. The address generator expects fields that contain data so that it can search the directory to generate a unique alias.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Administrator

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.



MORE INFORMATION
After you apply this fix, the code tries to use the Initials box and the Full name box to generate an alias if those boxes contain data.

Additional query words: exch2kp2w

Keywords: kbbug kberrmsg kbfix KB313436

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.