Microsoft KB Archive/823815

= Truncated setup log file is created during the installation of Office =

Article ID: 823815

Article Last Modified on 1/30/2007

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APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Office Excel 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Word 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Access 2003
 * Microsoft Office Basic 2007
 * Microsoft Office Enterprise 2007
 * Microsoft Office Home and Student 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Professional Plus 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007
 * Microsoft Office Access 2007
 * Microsoft Office Excel 2007
 * Microsoft Office InfoPath 2007
 * Microsoft Office OneNote 2007
 * Microsoft Office Outlook 2007
 * Microsoft Office PowerPoint 2007
 * Microsoft Office Project Professional 2007
 * Microsoft Office Project Standard 2007
 * Microsoft Office Publisher 2007
 * Microsoft Office SharePoint Designer 2007
 * Microsoft Office Visio Professional 2007
 * Microsoft Office Visio Standard 2007
 * Microsoft Office Word 2007

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SYMPTOMS
When you create a Microsoft Office Setup log file to troubleshoot Office Setup problems, instead of a verbose log file being generated, a truncated log file is created for the installation session.



CAUSE
This problem occurs when an antivirus program is running at the same time that you try to create a verbose log file. The antivirus program may prevent the Office Setup program from writing to the log file.



WORKAROUND
To work around this problem, you must turn off the antivirus program before you install Office and create a Setup log file of the installation. For more information about how to turn off your antivirus software, see the antivirus documentation.



MORE INFORMATION
For more information about how to create Setup log files, including verbose log files, for Microsoft Office installations, click the following article number to view the article in the Microsoft Knowledge Base:

826511 How to use an Office 2003 Setup log file to troubleshoot Setup problems

Additional query words: Off2003 Off2k3 Off2k+3 logging empty blank brief ACC2007 XL2007 Groove2007 IP2007 OL2007 PPT2007 PRJ2007 PUB2007 SPD2007 VSO2007 WD2007 PSVR2007 MOSS2007 WSSv3 OFF2007 OneNote2007

Keywords: kbwindowsinstaller kbsetup kbprb KB823815

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