Microsoft KB Archive/279451

= MSN Companion sends but cannot receive e-mail =

PSS ID Number: 279451

Article Last Modified on 11/12/2001

-

The information in this article applies to:


 * MSN Companion 1.0

-



This article was previously published under Q279451



SYMPTOMS
The MSN Companion can send e-mail fine, but has never been able to receive the e-mail that people send.



CAUSE
There are two steps to setting up an MSN Companion e-mail account:
 * 1) Create a mailbox on the Hotmail servers.
 * 2) Set correct routing on the MSN servers so that e-mail sent to your address at @msn.com gets routed into the Hotmail mailbox.

In this case, the Hotmail account was created, which is why you can send e-mail just fine. However, the e-mail routing was never set up properly. So, the e-mail that was sent to your @msn.com address never gets routed to the mailbox that the MSN Companion uses.



RESOLUTION

 * 1) Reset the device with the &quot;MURMUR&quot; code to re-run Setup. See Q279037 - MSN Companion Troubleshooting Tool MURMUR
 * 2) When asked for the member id and password, type in your existing member id and most recent password.
 * 3) Run through the rest of Setup.
 * 4) If Setup shows an e-mail error on the You're Done! page, then you will need to wait a few minutes and try again from step 1. If Setup succeeds with no errors, then your routing has been set up correctly.

Note: if the process doesn't work the first time, there's a chance that the MSN servers are down. This is always a possibility with every e-mail issue.

Additional query words: kbimu e-mail

Keywords: kbprb KB279451

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.