Microsoft KB Archive/262939

= XADM: Internet Mail Service Does Not Start After Demoting and Re-Promoting Windows 2000 Server Domain Controller =

Article ID: 262939

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3, when used with:
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q262939



SYMPTOMS
After you demote a Windows 2000 Server-based Exchange Server computer from a domain controller and re-promote that computer to a domain controller, the Internet Mail Service may not start during the last step of the Internet Mail Service Wizard. The following error message may be displayed:

The service did not respond to the start or control request in a timely fashion.

Microsoft Windows NT

ID no: 0xc002041d

The following event may be logged in the Windows 2000 Event Viewer:

Event ID: 4018

Source: MSExchangeIMC

Category: Initialization/Termination

Unable to start the Internet Mail Connector service because MAPI could not be initialized.



CAUSE
This issue can occur if the group membership of the local users changes after the computer is re-promoted to a domain controller.



RESOLUTION
To resolve this issue:
 * 1) In the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in, click the Users container, and then double-click the service account user.
 * 2) Click the Member of tab.
 * 3) Make sure that the service account is a member of the Domain Administrators group.
 * 4) If the service account is member of the Domain Users group only, click Add, and then add the Domain Administrators group to the membership list.

Additional query words: IMS Win2k domain admins

Keywords: kbprb KB262939

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