Microsoft KB Archive/814142

= Zoo Tycoon Quits Unexpectedly =

Article ID: 814142

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Zoo Tycoon
 * Microsoft Zoo Tycoon Complete Collection
 * Microsoft Zoo Tycoon: Dinosaur Digs 1.0
 * Microsoft Zoo Tycoon: Marine Mania

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SYMPTOMS
When you try to start Zoo Tycoon: Marine Mania, or after you run the product for few minutes, you may receive the following error message before the program quits:

Microsoft Zoo Tycoon has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following:

AppName: zoo.exe AppVer:12.4.0.9 ModName:zoo.exe ModVer:12.4.0.9 Offset:00003413



CAUSE
This issue may occur if there is an incompatibility between Microsoft Zoo Tycoon and third party add-ons, or if the game becomes corrupted.



RESOLUTION
To resolve this issue, follow these steps:  Clean boot your computer. For additional information about how to clean boot a Windows XP-based computer, click the following article number to view the article in the Microsoft Knowledge Base:

310353 How to Perform a Clean Boot in Windows XP

 Remove Zoo Tycoon. To do so, follow these steps:  Click Start, and then click Control Panel. Double-click Add or Remove Programs. Click Microsoft Zoo Tycoon, and then click Remove. Follow the on-screen instructions to completely remove the game.</ol> </li> Install the game. To do so, insert the Microsoft Zoo Tycoon CD in the CD drive or DVD drive. If your computer does not automatically install the product after you insert the CD, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, and then click Run.</li> Type :\Setup, where   is the letter of your CD-ROM drive, and then click OK. For example, if your CD-ROM drive letter is D, type D:\Setup .</li> Click Install, and then follow the on-screen instructions.</li></ol> </li></ol>

Additional query words: performance setup installation

Keywords: kbsetup kbconfig KB814142

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