Microsoft KB Archive/829061

= You may receive the &quot;Word could not load the e-mail envelope&quot; error message when you try to send an e-mail message from Word =

Article ID: 829061

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2007

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SYMPTOMS
If you use one of the following methods to try to send an e-mail message from Microsoft Office Word 2007 or from Microsoft Office Word 2003
 * You click E-mail on the Standard toolbar.
 * You point to Send to on the File menu, and then click Mail Recipient.

you may receive the following error message:

Word could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.

Note If you repeat either one of the previously mentioned methods to send an e-mail message from Word, you can send the e-mail message from Word as expected.



CAUSE
This problem may occur if one of the following conditions is true:
 * You installed a Microsoft Office Outlook COM add-in that opens a message box in the OnConnection event of the add-in. This action causes the OnConnection event to run when Microsoft Office Outlook 2003 starts.
 * You implemented a Microsoft Outlook Visual Basic for Applications (VBA)code that displays a message box in the Application_StartUp event.



WORKAROUND
To work around this problem, use one of the following methods:
 * Start Outlook before you try to send an e-mail message from Word.
 * Do not use the Outlook COM add-in or the VBA code that is causing the message box to appear when Outlook starts.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: E-mail Envelope WD2003 OL2003 OL2007

Keywords: kbemail kberrmsg kbprb KB829061

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