Microsoft KB Archive/139794

Word Hangs Converting MacWordPerfect or MacWrite II

PSS ID Number: Q139794 Article last modified on 08-05-1997

5.00 5.00a 5.10 5.10a 6.00 6.0.1

MACINTOSH

================================================================ ==

The information in this article applies to:


 * Microsoft Word for Macintosh, versions 5.0, 5.0a, 5.1, 5.1a, 6.0, 6.0.1, 6.0.1a ————————————————————————-

= SYMPTOMS =

When you try to open or save a MacWrite II for Macintosh or WordPerfect 2.x or 3.x for Macintosh document in Microsoft Word for Macintosh 5.x or 6.x, you receive one or more of the following error messages:

Errors: Type 1, Type 3, or Type 11

There was an error saving the file.

Sorry, a system error occurred. “Microsoft Word” Unimplemented Trap.

Word may hang (stop responding)

If you receive one of the above error messages, Word may close or the system stop responding.

NOTE: You may also receive these error messages if you convert WordPerfect 5.x for Windows files on Word for Macintosh 5.x. This problem does not occur on Word for Macintosh 6.x.

= CAUSE =

This problem will occur if you are running Word on a PCI-Bus-based Macintosh. The following Apple Machines contain a PCI bus: Performa 6360 and 54xx and 64xx series Power Macintosh: 4400, 5400, 5500, 6400, 6500, 7200, 7300, 7500, 7600, 8200, 8500, 8600, 9500, and 9600.

This problem does not seem to occur on NuBus-based Power Macintosh computers.

= WORKAROUND =

To work around this problem, use either of the following methods:

  Save the file using a compatible interim format that both Word and WordPerfect or MacWrite can read, such as RTF or Text Only -or-   Save the file in Word on a NuBus based PowerMac (i.e. 6100, 7100, 8100). 

= STATUS =

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= MORE INFORMATION =

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: word6 6.00 6.0.1 mac macword macword5 convert converted converts conversion translate translated translates translation transfer transferred transfers transferring open opening saving as save as crash hung hang hanging hangs type error type I type 1 type1 type 3 type 11 unimplemented trap powermacintosh PCI unknown restart shutdown crashed crashing wp macwp mw wordperfect pci classicword ====================================================================== Keywords : kbinterop textconv Version : 5.00 5.00a 5.10 5.10a 6.00 6.0.1 Platform : MACINTOSH ============================================================================= Copyright Microsoft Corporation 1997.