Microsoft KB Archive/288803

= OFF2001: Computer Stops at Startup with Microsoft Office Manager Installed on OS 9.1 =

Article ID: 288803

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office 2001 for Mac

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This article was previously published under Q288803



SYMPTOMS
If you try to upgrade your computer from Macintosh OS 9.0 or earlier to OS 9.1, and the Microsoft Office Manager from Office 2001 for Mac is installed, your computer may stop responding (hang) when the Office Manager menu becomes visible at startup. Your only option is to restart the computer.



CAUSE
This problem can occur if the following conditions exist:

 You upgraded from Mac OS 9.0 or earlier to OS 9.1 with the Microsoft Office Manager installed.

-or- You have one of the following programs installed:

 POPChar Pro/Lite version 1.3.1 Snapz Pro Adobe Type Reunion OneClick Logitech Mouseware 3.5.1 or 3.5.1a</li></ul>

-and-</li> You downloaded the Microsoft Office Manager for Office 2001 from the Microsoft MacTopia Web site between September 6, 2000, and March 26, 2001.</li></ul>

<div class="resolution_section">

RESOLUTION
To resolve this problem, you must upgrade from Microsoft Office Manager 9.0 to Microsoft Office Manager 9.0.1. Use one of the following methods to do this: <ul> Remove Microsoft Office Manager for Office 2001 from your Control Panels folder, and then reinstall it from the following location:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/office2001/MOM.xml&secid=10&ssid=1&flgnosysreq=False

</li> Download and install Microsoft Office 2001 Service Release 1 from the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/office2001/update_905.xml&secid=10&ssid=25&flgnosysreq=True

</li></ul>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
For additional information about how to install the Microsoft Office Manager, click the article number below to view the article in the Microsoft Knowledge Base:

271983 Microsoft Office Manager (MOM) Not Available on the Office 2001 CD-ROM

For additional information about Microsoft Office 2001 Service Release 1, click the article number below to view the article in the Microsoft Knowledge Base:

294949 Readme for Microsoft Office 2001 for Mac SR-1

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OFF2001 mac OFF2001KB MOM Office Manager Macintosh Boot Hang Extension Bug Conflict Os 9.1 Freeze SR-1 SR 1

Keywords: kbbug kbfix KB288803

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