Microsoft KB Archive/262456

= Event 9175: The MAPI Call 'OpenMsgStore' Failed with the Following Error =

Article ID: 262456

Article Last Modified on 12/3/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

-



This article was previously published under Q262456





SYMPTOMS
The following event may be logged in the Application event log on a computer that is running Exchange 2000 Server or Exchange Server 2003:

Event Type: Error

Event Source: MSExchangeSA

Event Category: MAPI Session

Event ID: 9175

Date: 5/8/2000

Time: 8:21:36 PM

User: N/A

Computer:

Description:

The MAPI call 'OpenMsgStore' failed with the following error:

The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. The MAPI provider failed.

Microsoft Exchange Server Information Store

ID no: 8004011d-0526-00000000

For more information, click http://search.support.microsoft.com/search/?adv=1.



CAUSE
This issue can occur if the information store is not running. When the information store is stopped and the System Attendant is still running, the System Attendant keeps the MAPI session active. This issue can also occur if a mailbox store failed to mount.



RESOLUTION
To resolve this issue, verify that the information store is running. If the store is not running, attempt to start it. If the information store is running, and the event is still logged, verify that the mailbox stores are mounted. If they are not mounted, attempt to mount them.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003.

Additional query words: MAD exch2kp2w reviewdocid XADM

Keywords: kberrmsg kbbug kbnofix KB262456

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.