Microsoft KB Archive/823311

= FIX: Title Track and Artist Page Does Not Appear =

Article ID: 823311

Article Last Modified on 10/19/2005

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APPLIES TO


 * Microsoft TV Interactive Program Guide 1.0
 * Microsoft TV Interactive Program Guide 1.5

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SYMPTOMS
When you try to modify the channel map for the Music channels by using Program Guide Editor, EPG Importer may fail. The error message may state that a field is overflowing.

The Title Track and Artist (TTA) page for DMX (Digital Music Express) channels does not appear in the client.



CAUSE
The IPG client supports call letters that are only 8 characters long for a channel. However, TMS (the external EPG provider) specifies channels that may have call letters up to 10 characters long. The actual data from TMS is maintained at full length in the EPG database. If the call letters for a channel are more than 8 characters long, EPG Exporter truncates each call letter to 8 characters.

When you use Program Guide Editor to modify the Music channels, the overrides DTS package modifies the Overrides table so that each call letter has only 8 characters. To do this, the overrides DTS package creates a temporary (temp) table that specifies 8 characters for the width of the call letter field. This behavior causes a field overflow condition.



WORKAROUND
Change the overrides DTS packages that MSTV EPG Exporter Service uses. Increase the field width in the temp table from 8 to 10. When you do this, all 10 characters for a TMS call letter are used to process the call letter into the EPG database. In this case, the TMS call letters are maintained &quot;as-is&quot; in the EPG production tables and in the Overrides tables. However, Exporter will continue to truncate the call letters to 8 characters.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
You can use Program Guide Editor to manage program listing information. You can create, edit, and delete channels, split channels, programs, lineups, and schedules. You can also manage Pay Per View programs, schedules, and prices.

Additional query words: TTA Page

Keywords: kbbug kbfix KB823311

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