Microsoft KB Archive/311200

= Error Message When You Try to Change to DualHead Mode with Your Matrox G400 Video Adapter =

Article ID: 311200

Article Last Modified on 3/18/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q311200



SYMPTOMS
When you try to change your Matrox G400 Dual head video adapter to DualHead mode (Clone or Multi-display), you may receive the following error message:

Rundll32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:   App Name      App Version  Module Name   Module Version  Offset -  Rundll32.exe  5.1.2600.0   Comctl32.dll  6.0.2600.0      000335a6



RESOLUTION
To resolve this issue, obtain and install an updated Windows XP driver for your video adapter from the following Microsoft Web site:

http://windowsupdate.microsoft.com

Keywords: kberrmsg kbenv kbprb kbdisplay kbprod2web KB311200

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