Microsoft KB Archive/287831

= OL2002: Offline Address Book May Return a Network Problems Error if the Network Connection Is Terminated =

Article ID: 287831

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q287831



SYMPTOMS
When you compose a new message, you may receive the following error message if you click To to address the message:

Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists. You can choose File->Work Offline to work locally until the server becomes available.

The error message is incorrect because the Work Offline option is not available on the File menu in Outlook.



CAUSE
This problem occurs because the connectivity to the Microsoft Exchange Server has been lost since you opened Outlook.



WORKAROUND
To work around this problem, quit and then restart Outlook. If you receive the prompt for connection state, click Work Offline.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
286038 OL2002: What Are Offline Folders and How Do You Use Them

296798 OL2002: Addresses Do Not Resolve Against the OAB

287789 OL2002: The Work Offline Option Disappears After You Enable It

Keywords: kbbug kberrmsg kbnofix KB287831

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