Microsoft KB Archive/134644

Road Atlas 4.0: GP Fault When Printing with Orchid Video Card

PSS ID Number: Q134644 Article last modified on 10-03-1995

4.00

WINDOWS

= SYMPTOMS =

If you print to an Hewlett-Packard (HP) or an Epson color printer from Automap on a computer using an Orchid video card, you may receive a random general protection (GP) fault.

= CAUSE =

The GP fault is caused by the Orchid video driver and the Orchid video card ROM BIOS hardware chip. The Orchid video card ROM BIOS can not be upgraded with software; it requires an updated replacement ROM chip from the manufacturer.

= RESOLUTION =

To correct this problem, use one of the following two methods:

Method 1
Upgrade the Orchid Video ROM BIOS chip to version 3.0 or later and install the Orchid video display driver version 7.2 or later.

-or-

Method 2
Replace the Orchid video driver with the standard VGA or Super VGA driver

Windows 3.x
To install the VGA or Super VGA driver in Microsoft Windows 3.x, do the following:

  Double-click the Windows Setup icon located in the Main program group.   On the Options menu, click Change System Settings.   Click VGA or SVGA. Choose OK. If the installation program cannot find the necessary files to install the VGA display driver, a message similar to the following appears: Please insert the Microsoft Windows Disk, or a disk that contains the file… If the files on this disk can be found at a different location, for example, on another drive, type a new path to the file below. The message may vary depending upon the version of Microsoft Windows installed. Follow the instructions displayed to install the standard VGA or SVGA video driver. If the new video driver is currently installed on the system, a Change System Settings dialog box appears with the message.   Click Current. NOTE: If you choose New, you are prompted to insert the Windows disks as noted in the message above.   Restart Windows when you are prompted. 

Installing With Windows 95
To install the VGA or SVGA video driver in Microsoft Windows 95, do the following:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the System icon. Click the Device Manager tab, then double- click Display Adapters.
 * 3) Select the display adapter you currently have installed, then click the Remove button.
 * 4) Restart Windows when you are prompted.
 * 5) After Windows 95 restarts, run the Add New Hardware Wizard in Control Panel and let Windows 95 detect the display adapter.

= MORE INFORMATION =

The problem is a known issue with the following video cards:


 * Orchid Fahrenheit VA/ISA
 * Orchid VA/VLB
 * Orchid 1280 Plus/ISA
 * Orchid 1280 Plus/VLB

The updated video driver is available on the Orchid BBS.

For more information about obtaining updated Orchid products, contact Orchid Technical Service.

= REFERENCES =

Orchid Technical Service (510)-683-0300 Orchid BBS Service (510) 683-0555 (9600 baud BBS) (510) 683-0327 (2400 baud BBS)

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kb3rdparty kbgraphic kbui kbprint kbbuglist kbprb KBSubcategory:

Additional reference words: 4.00 auto auto-map automap reference gpf g-p general protect

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================================================================ Copyright Microsoft Corporation 1995.