Microsoft KB Archive/238925

= Encarta 2000: How to Troubleshoot Sound and Video Driver Issues =

Article ID: 238925

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Reference Suite 2001
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q238925



SUMMARY
If you are unable to start Microsoft Encarta Encyclopedia 2000, or if you experience problems when you attempt to use the enhanced sound or display features in Encarta 2000, you may need to obtain updated drivers for your sound card or video adapter.



MORE INFORMATION
Both the Encarta Encyclopedia 2000 and the Encarta Reference Suite 2000 Installation and Resources CD-ROM contain a set of registry keys you can use to determine whether any problems that occur when you use Encarta are related to outdated sound card or video adapter drivers.

These registry keys disable the startup sounds, the user interface sounds, and the enhanced display options in Encarta Encyclopedia 2000.

To use these registry keys to troubleshoot problems in Encarta 2000:


 * 1) Insert the Encarta Encyclopedia 2000 or the Encarta Reference Suite Installation and Resources CD-ROM into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent Encarta Encyclopedia or Encarta Reference Suite Setup from starting automatically.
 * 2) Double-click the My Computer icon on the desktop.
 * 3) Right-click the CD-ROM drive icon, and then click Explore.
 * 4) Double-click the Support folder.
 * 5) Double-click the Regfiles folder.
 * 6) Double-click the Ee folder.
 * 7) Double-click the Eesndoff.reg file, and then click OK.
 * 8) Start Encarta Encyclopedia 2000.
 * 9) If the problems no longer occur, contact the manufacturer of your sound card to inquire about obtaining an updated sound driver for the sound card.

If the problems continue to occur, continue to the next step.
 * 1) Quit Encarta Encyclopedia 2000.
 * 2) In Windows Explorer, double-click the Eesndon.reg file, and then click OK.
 * 3) In Windows Explorer, double-click the Eevwoff.reg file, and then click OK.
 * 4) Start Encarta Encyclopedia 2000.
 * 5) If the problems no longer occur, contact the manufacturer of your video adapter to inquire about obtaining an updated video driver for the video adapter.

If the problems continue to occur, continue to the next step.
 * 1) Quit Encarta Encyclopedia 2000.
 * 2) In Windows Explorer, double-click the Eesndoff.reg file, and then click OK.
 * 3) Start Encarta Encyclopedia 2000.
 * 4) If the problems no longer occur, contact both the manufacturer of your sound card and the manufacturer of your video adapter to inquire about obtaining updated drivers for your sound card and your video adapter.

If the problems continue to occur, they are most likely unrelated to your sound card or display adapter drivers.

To restore the startup sounds, the user interface sounds, and the enhanced display options in Encarta Encyclopedia 2000:


 * 1) Double-click the My Computer icon on the desktop.
 * 2) Right-click the CD-ROM drive icon, and then click Explore.
 * 3) Double-click the Support folder.
 * 4) Double-click the Regfiles folder.
 * 5) Double-click the Ee folder.
 * 6) Double-click the Eesndon.reg file, and then click OK.
 * 7) Double-click the Eevwon.reg file, and then click OK.

Additional query words: multi multi-media media mm troubleshoot tshoot

Keywords: kbdisplay kbenv kbhowto kbsound KB238925

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