Microsoft KB Archive/273785

= Quick Launch Toolbar Icons Are Missing or Unavailable =

Article ID: 273785

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q273785



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you view the Quick Launch toolbar, icons may be missing or unavailable, and you may be unable to click the Toolbars command when you right-click the taskbar.



CAUSE
This behavior can occur if the following registry value is set to 0x0000:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ClassicShell

This registry value is often set to 0x0000 when the Microsoft TweakUI Power Toy utility is used to disable Microsoft Internet Explorer.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, delete the following registry value, log off, and then log on to the computer:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ClassicShell

Additional query words: powertoy

Keywords: kbprb kbui KB273785

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