Microsoft KB Archive/917119

= An E-mail Properties dialog box in which the E-mail type box is set to SMTP is displayed when you double-click a resolved user name for a user in the GAL in Outlook 2003 =

Article ID: 917119

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
Consider the following scenario. You double-click a resolved user name in Microsoft Office Outlook 2003. The resolved user name is for a user in the global address list (GAL) of the Microsoft Exchange Server organization. In this scenario, the E-mail Properties dialog box is displayed. And, the E-mail type box in this dialog box is set to SMTP.

Note You may expect the user name to be resolved as the user's display name. Additionally, when you double-click the resolved user name, you may expect the  Properties dialog box to be displayed. This dialog box includes all the GAL properties for the user.



CAUSE
This behavior may occur if the following conditions are true:
 * Outlook 2003 is running in Cached Exchange Mode.
 * The offline address book has been fully downloaded.
 * You type an e-mail address such as &quot; @ .com&quot;. Then, you resolve the e-mail address.



WORKAROUND
To work around this behavior, type only the alias of the user, and then resolve the alias.



MORE INFORMATION
The E-mail Properties dialog box contains boxes for only the following e-mail properties:
 * Display name
 * E-mail address
 * E-mail type
 * Internet format

The  Properties dialog box contains boxes for all the GAL properties. Boxes for these properties are located on the following tabs:
 * General
 * Organization
 * Phone/Notes
 * Member Of
 * E-mail Addresses

Additional query words: outlook2003 outlook2k3 outlook11 ol2003 ol2k3 ol11

Keywords: kbcontacts kbemail kbtshoot kbexpertisebeginner kbprb KB917119

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