Microsoft KB Archive/324612

= Plug and Play Devices Are Not Detected After You Restart Your Windows 2000-Based Computer =

Article ID: 324612

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q324612



SYMPTOMS
After you add service names that are longer than 40 characters and restart your computer, Plug and Play devices may not be detected. Note that to add service names that are longer than 40 characters, you may use utilities such as the Sc.exe utility from the Microsoft Windows NT Resource Kit.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version         Size       File name ---  19-Jun-2002  15:25  5.0.2195.5265      42,256  Basesrv.dll 19-Jun-2002 15:25  5.0.2195.4928     708,880  Kernel32.dll 19-Jun-2002 15:17  5.0.2195.5897   1,688,640  Ntkrnlmp.exe 19-Jun-2002 15:18  5.0.2195.5897   1,688,320  Ntkrnlpa.exe 19-Jun-2002 15:18  5.0.2195.5897   1,708,928  Ntkrpamp.exe 19-Jun-2002 15:18  5.0.2195.5897   1,666,368  Ntoskrnl.exe



WORKAROUND
To work around this problem, use service names that are 40 characters or less.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbenv kbfix kbwin2000presp3fix kbwin2000presp4fix kbwin2000sp3fix KB324612

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