Microsoft KB Archive/253299

= XADM: Windows 2000 Backup Does Not Dismount Databases During the Restore Process =

Article ID: 253299

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q253299





SYMPTOMS
When you use Microsoft Windows 2000 Backup to run a restoration procedure for a mounted Exchange 2000 Server database, you receive the following message:

You are about to restore Microsoft Exchange components. The Microsoft Exchange services on the destination server will be stopped.

The restoration process then continues to completion, but the Status reads:

Completed with skipped files.

The following events are written to the Application event log:

Event Type: Information

Event Source: NTBackup

Event Category: None

Event ID: 8002

Description:

Begin Restore to 'ServerName\Microsoft Information Store\StorageGroupName'

Verify: Off

Event Type: Error

Event Source: NTBackup

Event Category: None

Event ID: 8012

Description:

The 'Microsoft Information Store' returned 'Database is in use. ' from a call to 'HrESERestoreAddDatabase' additional data 'DatabaseName'

Event Type: Information

Event Source: NTBackup

Event Category: None

Event ID: 8003

Description:

End Restore to 'ServerName\Microsoft Information Store\StorageGroupName'

Verify: Off

However, the backup process did not stop any services or dismount the database as it indicated, and the database was not restored.



CAUSE
When you are restoring databases to an Exchange 2000 server, the backup program should not shut down any Exchange services. If the Exchange information store is shut down during a restore procedure, all Exchange information store databases on the server are dismounted and not just the one that you are restoring.

This behavior differs from earlier versions of Exchange Server. In earlier versions, the corresponding service must be shut down before you restore any databases. You can do this manually, or the backup software can do it.



RESOLUTION
Dismount the databases that you want to restore by using Exchange System Manager before you begin the restore procedure.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The warning message that indicates that Exchange services will be shut down is incorrect and should not appear.

Additional query words: IS ntbackup exch2kp2w

Keywords: kbprb KB253299

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