Microsoft KB Archive/299856

= OL2002: A Web-based Account Is Not Imported from Outlook Express 5 During Setup =

Article ID: 299856

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q299856



SYMPTOMS
During a first run of Outlook 2002, you receive a prompt to import from Microsoft Outlook Express 5. A functional Web-based e-mail account (for example, a Hotmail account) is the only account that is configured in Outlook Express 5. If you select the option to import, and complete the wizard again, the Web-based e-mail account is missing from Outlook 2002.



WORKAROUND
To work around this problem, reconfigure your Hypertext Transfer Protocol (HTTP) e-mail account manually.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to configure HTTP e-mail accounts, click the article number below to view the article in the Microsoft Knowledge Base:

Q287424 OL2002: How to Configure Outlook 2002 with Hotmail

Keywords: kbbug KB299856

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