Microsoft KB Archive/293124

= XADM: Information Store Service (Store.exe) Unexpectedly Stops Responding (Crashes) =

Article ID: 293124

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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This article was previously published under Q293124





SYMPTOMS
The Information Store service (Store.exe) may unexpectedly stop responding (hang). When you view the Dr. Watson log (Drwtsn32.log), you see an entry that is similar to the following:

Application exception occurred:

App: \store.exe (pid=2416) When: Date @ Time Exception number: c0000005 (access violation)



CAUSE
This problem may occur when Simple Mail Transfer Protocol (SMTP) incorrectly handles the way that items are removed from the send queue and moved to the Sent Items folder. This problem may occur when Simple Mail Transfer Protocol (SMTP) incorrectly handles the way that items are moved to the Sent Items folder after the items are sent.



Cumulative Rollup Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information Store service

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version       Size       File name 12-Mar-2001 21:57  6.0.4418.76   4,976,912  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbexchange2000presp4fix kbbug kbfix kbqfe KB293124

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