Microsoft KB Archive/928029

= Document library does not open successfully when you try to use Internet Explorer 7 to open a SharePoint Server 2007 or a Windows SharePoint Services 3.0 document library =

Article ID: 928029

Article Last Modified on 10/17/2007

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APPLIES TO


 * Microsoft Office SharePoint Server 2007
 * Microsoft Windows SharePoint Services 3.0

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SYMPTOMS
When you try to use Windows Internet Explorer 7 to open a Microsoft Office SharePoint Server 2007 or a Microsoft Windows SharePoint Services 3.0 document library, the document library does not open successfully. Additionally, you do not receive an error message. This issue occurs if the following conditions are true:
 * You are using a custom port.
 * The document library contains a URL that uses an Internationalized Domain Name (IDN), and the IDN contains non-ASCII characters.



CAUSE
This issue occurs because SharePoint Server 2007 and Windows SharePoint Services 3.0 cannot resolve a URL in which the domain name contains non-ASCII characters if you are using a custom port.



WORKAROUND
To work around this issue, use the default port (80) if a URL contains non-ASCII characters.



MORE INFORMATION
An IDN is a domain name that can use non-ASCII characters. IDNs enable users and companies to create domain names in their native language. The Internet Engineering Task Force (IETF) published the IDN standard in March 2004. For more information about IDNs, visit the following Web site to view the IETF Request for Comment (RFC) number 3490:

http://www.ietf.org/rfc/rfc3490.txt

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information about how to deploy and configure SharePoint Server 2007, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/3e3b8737-c6a3-4e2c-a35f-f0095d952b781033.mspx

For more information about how to deploy and configure Windows SharePoint Services 3.0, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver/WSS/en/library/700c3d60-f394-4ca9-a6d8-ab597fc3c31b1033.mspx

Additional query words: MOSS2007 MOSS 2007 SPS

Keywords: kbtshoot kbprb kbexpertiseinter KB928029

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