Microsoft KB Archive/263186

= OL2000: Error Message: Microsoft WordMail Could Not Be Started =

Article ID: 263186

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 2000 Service Pack 1

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This article was previously published under Q263186



SYMPTOMS
If your computer is configured to use Microsoft Word 2000 as your e-mail editor for Outlook, if you have never started Word 2000, and if you create a new message or open an existing message in Outlook, you may see the following error message:

Microsoft WordMail could not be started. Try one of the following:
 * Close any open dialog boxes in Word.
 * Make sure Word is correctly installed.
 * Close other programs and try again.

A dialog box may be open in another program preventing Outlook from performing this operation. Switch to the program and close any open dialog boxes.

You receive the error message after you install Norton AntiVirus 2000.



CAUSE
The Norton AntiVirus (NAV) plug-in for Microsoft Office 2000 is preventing Outlook 2000 from properly accessing Word 2000.



RESOLUTION
Contact your antivirus software vendor to obtain either an updated version of their product or assistance with reconfiguration of their product which will resolve this problem.

For more information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:

329820 How to use Office programs with the Norton AntiVirus Office plug-in



MORE INFORMATION
More information about this issue is available in the Symantec Knowledge Base Document ID #1999100112431406: &quot;Wordmail can't start&quot; After Installing Norton AntiVirus 2000.

You can view this document at the following Symantec Web site:

http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/9c67cafa8d84b22b882567fd006c0cbd?OpenDocument

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Additional query words: OL2K

Keywords: kbprb KB263186

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