Microsoft KB Archive/892346

= You cannot drag or copy files to the CD drive on a computer that is running Windows Server 2003 with Service Pack 1, Windows XP with Service Pack 1, or Windows XP with Service Pack 2 =

Article ID: 892346

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul> </li> Microsoft Windows Server 2003, Standard x64 Edition</li> Microsoft Windows Server 2003, Enterprise x64 Edition</li> Microsoft Windows Server 2003, Datacenter x64 Edition</li> Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional 64-Bit Edition (Itanium)</li></ul>

 Microsoft Windows XP Professional</li></ul>

 Microsoft Windows XP Home Edition</li></ul> </li> Microsoft Windows XP Service Pack 1, when used with:  Microsoft Windows XP Professional</li></ul>

 <li>Microsoft Windows XP Home Edition</li></ul> </li> <li>Microsoft Windows XP Professional 64-Bit Edition (Itanium)</li></ul>

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<div class="notice_section">

<div class="notice_section">

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

<div class="symptoms_section">

SYMPTOMS
You are using a computer that is running Microsoft Windows Server 2003 with Service Pack 1(SP1), Microsoft Windows XP with Service Pack 1 (SP1), or Windows XP with Service Pack 2 (SP2). When you set the NoViewOnDrive policy for the system drive, you experience the following symptoms:
 * You cannot drag files to the CD drive by using the drag-and-drop feature.
 * You cannot copy files to the CD drive by using the copy-and-paste feature.

<div class="cause_section">

CAUSE
This problem occurs because the files that are scheduled to be written to the CD are cached in the user profile on the system drive.

<div class="resolution_section">

Windows Server 2003 service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must be running Windows Server 2003 SP1 to install this hotfix.

Note x64-based versions of Windows Server 2003 include Windows Server 2003 SP1.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium-based versions
<pre class="fixed_text">  Date         Time   Version        Size        File name      Platform -  21-Apr-2005  06:17  6.0.3790.314   12,963,840  Shell32.dll    IA-64 21-Apr-2005 06:17  6.0.3790.314    8,172,032  Wshell32.dll   x86 21-Apr-2005 06:17  6.0.3790.2426  13,243,904  Shell32.dll    IA-64 21-Apr-2005 06:17  6.0.3790.2426   8,379,392  Wshell32.dll   x86 21-Apr-2005 06:17  6.1.22.4          639,712  Updspapi.dll   IA-64

Windows Server 2003, x64-based versions
<pre class="fixed_text">  Date         Time   Version        Size        File name 21-Apr-2005 06:17  6.0.3790.2426  10,492,928  Shell32.dll 21-Apr-2005 06:17  6.0.3790.2426   8,379,392  Wshell32.dll 21-Apr-2005 06:17  6.1.22.4          462,560  Updspapi.dll

Windows Server 2003, 32-bit versions
<pre class="fixed_text">  Date         Time   Version         Size       File name 21-Apr-2005 18:16  6.0.3790.314    8,172,032  Shell32.dll 21-Apr-2005 18:22  6.0.3790.2426   8,379,392  Shell32.dll 05-Mar-2005 01:30  6.1.22.4          371,936  Updspapi.dll

<div class="resolution_section">

Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have Windows XP SP1 or Windows XP SP2 installed on your computer.

Note Windows XP Professional 64-Bit Edition (Itanium) includes Windows XP SP2.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, Itanium-based versions
<pre class="fixed_text">  Date         Time   Version           Size     File name        Platform ---  20-Aug-2004  09:22  6.0.2800.1579     130,560  Fldrclnr.dll     IA-64 07-Apr-2005 05:54  6.0.2800.1659  14,396,928  Shell32.dll      IA-64 20-Aug-2004 09:22  5.1.2600.1579   2,034,176  Sxs.dll          IA-64 04-Apr-2005 12:58  5.1.2600.1659     593,920  Xpsp2res.dll     IA-64 07-Apr-2005 05:54  6.0.2800.1659   2,649,088  Comctl32.dll     IA-64 07-Apr-2005 06:01                      1,813  Controls.man 07-Apr-2005 06:01                        623  Comctl.man 07-Apr-2005 05:55  6.0.2800.1659     925,184  Comctl32.dll     x86 07-Apr-2005 06:01                      1,814  Controls.man 07-Apr-2005 06:01                        625  Comctl.man 20-Aug-2004 09:31  6.0.2800.1579      82,432  Wfldrclnr.dll    x86 07-Apr-2005 05:56  6.0.2800.1659   8,348,672  Wshell32.dll     x86 20-Aug-2004 09:31  5.1.2600.1579     700,928  Wsxs.dll         x86 04-Apr-2005 12:39  5.1.2600.1659     594,432  Wxpsp2res.dll    x86 24-Feb-2005 15:20  6.1.22.4          639,712  Updspapi.dll     IA-64

Windows XP, 32-bit versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  20-Aug-2004  22:01  6.0.2800.1579      82,432  Fldrclnr.dll 07-Apr-2005 18:26  6.0.2800.1659   8,348,672  Shell32.dll 20-Aug-2004 22:01  5.1.2600.1579     700,928  Sxs.dll 05-Apr-2005 01:09  5.1.2600.1659     594,432  Xpsp2res.dll 07-Apr-2005 05:56  6.0.2800.1659     925,184  Comctl32.dll 07-Apr-2005 18:30                      1,812  Controls.man 07-Apr-2005 18:25                        621  Comctl.man 07-Apr-2005 18:07  6.0.2900.2649   8,452,096  Shell32.dll 25-Feb-2005 03:53  6.1.22.4          371,936  Updspapi.dll

<div class="workaround_section">

WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this problem, manually change the location that you use to burn CDs. To do this, follow these steps: <ol> <li>Click Start, click Run, type regedit, and then click OK.</li> <li>In the left pane, locate and then click the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

</li> <li>In the right pane, right-click CD Burning, and then click Modify.</li> <li>In the Value data box, type the new location that you want to use to burn CDs, and then click OK.

Note Do not lock down the drive that you specify as the new location.</li> <li>Quit Registry Editor.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver kbwinserv2003sp2fix KB892346

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