Microsoft KB Archive/150763

Mac Works 4.0: PPC Version Hangs (Quits) When Started “Error 11”

PSS ID Number: Q150763 Article last modified on 10-22-1998

4.0b

MACINTOSH

================================================================ ==

The information in this article applies to:

 Microsoft Works for the Power Macintosh versions 4.0, 4.0b, 4.0c Microsoft Works for the Macintosh, version 4.0b & Bookshelf ’94 == Microsoft Works & Bookshelf ’95 for the Macintosh == 

= SYMPTOMS =

When you start Works 4.0 for the Power Macintosh, the program may quit or freeze a few seconds after the Works Startup screen appears.

= RESOLUTION =

Works 4.0 for the Power Macintosh needs Virtual Memory turned on to function correctly.

To turn on Virtual Memory do the following:

  On the Apple Menu, point to Control Panels and click Memory.   In the Memory Control Panel, select On, in the Virtual Memory section. NOTE: The amount given to Virtual Memory does not matter, as long as it is turned on. If the computer has sufficient RAM, the Virtual Memory setting may be as small as possible.   Close the Memory Control Panel and restart the computer. 

= MORE INFORMATION =

Turning Virtual Memory on is the preferred way of running your Power Macintosh computer. Turning Virtual Memory off dramatically increases the amount of memory required and in some cases can cause a conflict between two components. One such conflict is between OpenTransport 1.1 and Works 4.0 for the Power Macintosh.

Open Transport 1.1 can be installed separately or as a part of System 7.5.3.

If RAM Doubler from Connectix is installed and activated, you do not need to turn on the virtual memory setting.

Additional query words: mac m_works 4.0b 7.53 7.5.3 OT VM PPC ====================================================================== Keywords : kb3rdparty kbenv Version : 4.0b Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.