Microsoft KB Archive/65176

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Mouse Problems on Packard Bell Legend and Victory Computers

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Q65176

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11
 * Microsoft Windows for Workgroups versions 3.1, 3.11

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SYMPTOMS
You have a Packard Bell Legend or Victory series computer, and your mouse stops responding (hangs) when you run Microsoft Windows version 3.0 in standard or 386 enhanced mode.

CAUSE
This problem occurs due to an upper memory conflict. The Microsoft mouse driver loads itself into the upper memory area (UMA) automatically and conflicts with a Packard Bell device loaded in the same area.

WORKAROUND
To work around this problem:


 * Add x=c600-c7ff to the EMM386.EXE command in your CONFIG.SYS file.

-or-
 * Add /E to the MOUSE.EXE command in your AUTOEXEC.BAT file to force the mouse driver to load in conventional memory instead of the UMA.

MORE INFORMATION
The Packard Bell Legend and Victory series computers offer both a PS/2 mouse port and a serial port. When a Microsoft Mouse is connected to the PS/2 mouse port, it reacts more quickly than if it were connected to the standard serial port. According to Packard Bell, this is part of the system design.

For more information, query on the following words:

"PS/2 Mouse Port and Western Digital Motherboards" The products included here are manufactured by Packard Bell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3.00 3.0 3.0a 3.00a 3rdparty keyboard controller

Keywords :

Issue type :

Technology : kbAudDeveloper kbWin3xSearch kbWFWSearch kbWin300 kbWin300a kbWin310 kbWin311 kbWFW310 kbWFW311