Microsoft KB Archive/942112

= Expression Media for Mac cannot render some EPS files when you save a slide show as a movie =

Article ID: 942112

Article Last Modified on 9/28/2007

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APPLIES TO


 * Microsoft Expression Media

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SYMPTOMS
Consider the following scenario. You enable the Symantec Norton AntiVirus Auto-Protect feature. In Microsoft Expression Media for Mac, you save an Expression Media Slide Show that contains several EPS files as a QuickTime Movie (MOV). In this scenario, when you save the QuickTime Movie, Expression Media cannot render some EPS files. Additionally, the slide show temp folder is not deleted from the folder where you saved the MOV files. When you view the slide show, only the name of the EPS files are displayed. The images do not appear.



CAUSE
This issue occurs if the Norton AntiVirus Auto-Protect feature scans the file when Expression Media tries to manage the file.



RESOLUTION
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

To resolve this issue, upgrade to the latest version of Norton AntiVirus. To upgrade to the latest version of Norton AntiVirus, visit the following Symantec Web site:

http://shop.symantecstore.com/store/symnahho/en_US/DisplayUpgradePage/ThemeID.106300/tracking_id.atlircr/pgm.5307100

Keywords: kbtshoot kbexpertisebeginner kbprb KB942112

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