Microsoft KB Archive/318860

= Visio2000: Horizontal Bands in Cross-Functional Flowchart Do Not Print Correctly =

Article ID: 318860

Article Last Modified on 8/15/2007

-

APPLIES TO


 * Microsoft Visio 2000 Service Release 1
 * Microsoft Visio 2000 Service Release 1
 * Microsoft Visio 2000 Service Release 1
 * Microsoft Visio 2000 Service Release 1

-



This article was previously published under Q318860



SYMPTOMS
If you try to print a Microsoft Visio cross-functional flowchart that contains horizontal bands with color shading, the bands may not print correctly. For example, the color shading in the bands is correct on the first page of the printout, but the shading on subsequent pages is missing.



CAUSE
This behavior can occur if both of the following conditions are true:  Visio 2000 Service Release 1 (SR-1) is applied to your Visio installation.

-and- You use one of the following printers:

NEC Superscript 660

Lexmark Z52



The printer driver that is installed for the printer may be incompatible with Visio 2000 SR-1.



RESOLUTION
To resolve this issue, use one of the following methods, as appropriate to your situation:  Revert to the non-SR-1 version of Visio 2000.

-or- Upgrade to Microsoft Visio 2002. For more information about Visio 2002, please see the following Microsoft Web site:

http://www.microsoft.com/office/visio



<div class="moreinformation_section">

MORE INFORMATION
For additional information about the Visio 2000 SR-1 update, click the article numbers below to view the articles in the Microsoft Knowledge Base:

263721 Visio2000: How to Obtain the Visio 2000 Service Release 1 (SR-1) Update

264400 Visio2000: What Is Fixed in the Service Release 1 (SR-1) Update for Visio 2000 (All Editions)

For more information about how to create cross-functional flowcharts in Visio 2002, please see the following Microsoft Web site:

http://office.microsoft.com/en-us/visio/HA010685271033.aspx

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb

Keywords: kbprb KB318860

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.