Microsoft KB Archive/842787

= Not all digital video content is captured from a USB-connected video camcorder in Windows XP =

Article ID: 842787

Article Last Modified on 5/17/2007

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APPLIES TO


 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you use your Microsoft Windows XP-based computer to capture digital video (DV) content from a video camcorder that is connected by using a universal serial bus (USB) connector, not all the content is captured. Some frames of DV content may be dropped.



CAUSE
This problem occurs because the USB video component, Usbvideo.sys, does not schedule sufficient memory for the USB bus.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
This hotfix is available only to certain vendors.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit editions
  Date         Time   Version            Size    File name --  03-Jun-2004  21:22  5.1.2600.1515       5,632  Hccoin.dll 11-Apr-2004 03:22  5.1.2600.1515      30,464  Usbccgp.sys 11-Apr-2004 03:21  5.1.2600.1515      25,216  Usbehci.sys 11-Apr-2004 03:21  5.1.2600.1515      53,120  Usbhub.sys 11-Apr-2004 03:21  5.1.2600.1515      16,000  Usbohci.sys 14-May-2004 19:40  5.1.2600.1532     139,136  Usbport.sys 11-Apr-2004 03:21  5.1.2600.1515      19,328  Usbuhci.sys 30-May-2004 04:48  5.1.2600.1538      76,032  Usbvideo.sys 03-Jun-2004 21:22  5.1.2600.1515      47,104  Vidcap.ax   26-May-2004  02:59                     11,985  Usbvideo.inf

Windows XP, 64-bit editions
  Date         Time   Version            Size    File name        Platform 03-Jun-2004 21:27  5.1.2600.1515      12,800  Hccoin.dll       IA-64 11-Apr-2004 02:40  5.1.2600.1515     128,896  Usbccgp.sys 11-Apr-2004 02:40  5.1.2600.1515      86,656  Usbehci.sys 11-Apr-2004 02:40  5.1.2600.1515     207,104  Usbhub.sys 11-Apr-2004 02:40  5.1.2600.1515      53,888  Usbohci.sys 14-May-2004 19:40  5.1.2600.1532     489,600  Usbport.sys 11-Apr-2004 02:40  5.1.2600.1515      68,992  Usbuhci.sys 30-May-2004 04:48  5.1.2600.1538     278,912  Usbvideo.sys 03-Jun-2004 21:27  5.1.2600.1515     136,192  Vidcap.ax   19-May-2004  19:57                     11,985  Usbvideo.inf 03-Jun-2004 21:22  5.1.2600.1515       5,632  Whccoin.dll      x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: download recorder camera incomplete missing media

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB842787

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