Microsoft KB Archive/319687

= Error message when you try to save a map in Streets & Trips or in MapPoint: &quot;Failed to save document&quot; =

Article ID: 319687

Article Last Modified on 10/30/2007

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APPLIES TO

 Microsoft AutoRoute 2006 Microsoft MapPoint 2006 Standard Edition Microsoft MapPoint 2004 Standard Edition Microsoft Streets & Trips 2008 Microsoft Streets & Trips 2008 with Connected Services Microsoft Streets & Trips 2008 with GPS Locator Microsoft Streets & Trips 2005 Standard Edition Microsoft Streets & Trips 2004 Standard Edition</li> Microsoft Streets & Trips 2003 Standard Edition</li> Microsoft Streets & Trips 2002 Standard Edition, when used with: <ul> Microsoft Windows Millennium Edition</li></ul>

<ul> Microsoft Windows 98 Second Edition</li></ul>

<ul> Microsoft Windows 98 Standard Edition</li></ul> </li> Microsoft Streets & Trips 2001 Standard Edition</li></ul>

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This article was previously published under Q319687

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SYMPTOMS
When you try to save a map in Microsoft Streets & Trips or in Microsoft MapPoint, you receive an error message that resembles the following:

Failed to save document.

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CAUSE
This issue may occur if you try to save a map in a folder whose name contains an invalid character.

The error may also occur if the map file has become corrupted.

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RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Save the map to a different folder

 * 1) Locate the map that you want to save.
 * 2) On the File menu, click Save As.
 * 3) Locate a folder that is different from the folder where you originally tried to save the map, and then click Save.

Method 2: Rename the folder that contains the invalid character

 * 1) Start Microsoft Windows Explorer.
 * 2) Locate the folder where you want to save the map.
 * 3) Right-click the folder, and then click Rename.
 * 4) Type a new name that contains only letters, and then press ENTER.

If you receive a confirmation message, click Yes.
 * 1) Save the map in this renamed folder.

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MORE INFORMATION
This may also occur in previously saved documents if the document is corrupted. The resolution in the case of a corrupted file is to recreate the map.

Additional query words: Mappoint failed to save

Keywords: kberrmsg kbprb KB319687

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