Microsoft KB Archive/179930

= XCLN: Exchange Help Starts Outlook Help File =

Article ID: 179930

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0 for Macintosh
 * Microsoft Exchange Client 5.0 for Macintosh
 * Microsoft Outlook 8.0 Exchange Server Edition for Macintosh
 * Microsoft Outlook, Exchange Server Edition

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This article was previously published under Q179930



SYMPTOMS
When you use the Microsoft Exchange client, starting Help starts the Microsoft Outlook Help file rather than the Exchange Help file. This occurs on a system that has the Exchange client installed and then is upgraded to Outlook.



CAUSE
During the installation of the Outlook client, the Exchng.cnt file is overwritten with the information contained that specifies the Outlook Help file (Outlhlp.hlp) as the default. The Exchng.hlp file is not deleted.



WORKAROUND
To work around this problem, before you install the Outlook client, back up the Exchng.cnt file and then restore it to its original location if you want to use Exchange Help rather than Outlook Help.

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Copy the Exchng.cnt file from a workstation that has not been upgraded. Copy the Exchng.cnt file back to the \exchange directory.

Additional query words: CNT GID

Keywords: kbprb kbusage KB179930

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