Microsoft KB Archive/893615

= Non-delivery report messages from Quarterdeck Mail are not delivered to the mailbox of the sender on an Exchange Server 2003 server =

Article ID: 893615

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
Non-delivery report (NDR) messages from Quarterdeck Mail (Qmail) are not delivered to the mailbox of the sender on a Microsoft Exchange Server 2003 server. These NDR messages are put in the local delivery queue on the Exchange server. Additionally, a Warning event that is similar to the following is logged in the Application log: Source: MSExchangeTransport

Category: Exchange Store Driver

Type: Warning

Event ID: 327

Description: The following call : EcSetFileHandleProp to the store failed.

Error code :. MDB :. FID :. MID :. File : \ \Queue\



CAUSE
This problem occurs when the NDR messages contain Japanese Industry Standards (JIS) characters or other double-byte character set (DBCS) characters.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Exchange Server 2003 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  21-Jun-2005  03:00  6.5.7233.28     3,261,952  Mdbmsg.dll 04-Jun-2005 01:56                      3,304  Redir.asp 21-Jun-2005 03:33  6.5.7233.28     5,176,832  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XCCC

Keywords: kbqfe kbhotfixserver kbexchcoexistmigration kbfix kbbug kbpubtypekc KB893615

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