Microsoft KB Archive/301476

= Broadband Advanced Setup =

PSS ID Number: 301476

Article Last Modified on 10/8/2002

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The information in this article applies to:


 * MSN Companion 2.0

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This article was previously published under Q301476



SYMPTOMS
You have an MSN Companion device that has been upgraded to Version 2.0, and your attempts to connect via Broadband are unsuccessful.



RESOLUTION
To resolve the issue

 Make sure that the USB to Ethernet Adaptor that you are using is one that is supported. See

301477 Broadband-Supported USB-Ethernet Adaptors

. Check the settings in the Connection Status box. Note that if &quot;network adaptor connected&quot; is set to &quot;No&quot; then all of the items will be populated with &quot;No&quot;.

To resolve this issue, check your network adaptor and make sure that it is connected properly to the USB Ports on the device. If &quot;DHCP or Static IP detected&quot; is set to &quot;No&quot;, click the &quot;my broadband connection requires more specific settings&quot; link. The &quot;broadband settings&quot; page opens.

Note:

 If clicking the &quot;Obtain an IP Address automatically (recommended)&quot; link fails to populate the boxes, contact your ISP directly for more information. If you are using a home network, you should be able to determine what needs to be provided in order to get the device to function properly. Note: MSN Technical Support does not provide assistance in configuring home networks for customers. </ol>

Additional query words: kbimu; MSN Companion

Keywords: kbprb KB301476

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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