Microsoft KB Archive/839054

= You receive several &quot;Cidaemon.exe - application error&quot; error messages after you install Windows 2000 SP4 =

Article ID: 839054

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 4

-





SYMPTOMS
After you install Microsoft Windows 2000 Service Pack 4 (SP4) on a computer where the Indexing Service program is installed and configured, the content indexing functionality may stop unexpectedly. When this problem occurs, you may receive one or more error messages that are similar to the following error message:

cidaemon.exe - Application Error

The instruction at &quot;0x77fcc97c&quot; referenced memory at &quot;0xfffffff8&quot;. The memory could not be &quot;read&quot;.

Click on OK to terminate the program

The following event message may be logged in the application log in Event Viewer: Event Source: DrWatson

Event Category: None

Event ID: 4097

Date:

Time:

Type: Information

User: N/A

Computer:

Description: The application, cidaemon.exe, generated an application error The error occurred on  @   The exception generated was c0000005 at address 77FCB032 (_eFSQRT)



CAUSE
This problem occurs because the content indexing functionality tries to index certain Microsoft Office HTML files. An application error occurs in Cidaemon.exe if the HTML files contain certain MSO-style XML tags.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) or later installed to apply this hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size    File name --  23-Mar-2004  18:59  7.0.1400.0  89,600  Nlhtml.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: AV, access violation, popup

Keywords: kbqfe kbhotfixserver kbeventlog kberrmsg kbbug kbfix kbwin2000presp5fix KB839054

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.