Microsoft KB Archive/889315

= Unexpected results after you remove a 1394 PC Card while your Windows XP Service Pack 2-based computer is on standby or in hibernation =

Article ID: 889315

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you restart your Microsoft Windows XP Service Pack 2 (SP2)-based portable computer from standby or from hibernation, you may experience one or more of the following symptoms:
 * 1394 PC Cards (PCMCIA) do not work correctly.
 * When you add a 1394 PC Card, it is not detected.
 * When you try to uninstall a 1394 PC Card device by using Device Manager, the computer or Device Manager may stop responding.
 * When you try to shut down the computer, the computer stops responding.



CAUSE
This problem may occur if you removed a 1394 PC Card from your portable Windows XP SP2-based computer while the computer was on standby or in hibernation.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  08-Dec-2004  18:14  5.1.2600.2578      61,824  Nic1394.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kberrmsg kbqfe kbhotfixserver KB889315

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