Microsoft KB Archive/213010

= OL2000: Contact Created In Address Book Does not Keep Plain Text Setting in Contacts Folder =

Article ID: 213010

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q213010



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
You create a Contact using the Address Book and do not select "Send E-mail using plain text." When you view the same Contact in the Contacts folder, "Send E-Mail using plain text only" is selected. However, when you create a new e-mail message to this Contact, if your default mail format is either Rich Text or HTML format, the default format is used instead of Plain Text.



RESOLUTION
This problem was fixed in the Internet Explorer, Windows Address Book (WAB), version 05.10.12.1100. For information on downloading Internet Explorer see the following address:

http://www.microsoft.com/windows/ie/



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When creating a contact, the "Send E-Mail using plain text only" setting is Off by default in the Address Book, but is On by default in the contact in the Contacts module. When you send e-mail to the contact, the setting in the Address Book is the setting that is used rather than the setting in the Contacts module. If the contact is created in the Contacts module, the setting is then propagated to the entry in the Address Book.

If you create a contact in the Address Book or import a contact from Microsoft Outlook Express 5.0, and open it using the Outlook Contact Inspector, "Send E-Mail using plain text only" is selected. If you clear "Send E-Mail using plain text only" in Outlook, save the item, and later click to select it again in Outlook, the contact still retains the non-plain text format when sending a message.

To send a message in Plain Text, you must reset the option to "Send E-Mail using plain text only" in the Address Book, or in Outlook Express and send the message from there.

Additional query words: OL2K message mail

Keywords: kbbug kbpending KB213010

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