Microsoft KB Archive/867699

= Logical Disk Manager may stop responding or may report an error when you replace a dynamic disk in Windows Server 2003 while the computer is running =

Article ID: 867699

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Storage Server 2003
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you swap a dynamic disk on your Microsoft Windows Server 2003-based computer while the computer is running, Logical Disk Manager may stop responding (hang) or may report an error. In this scenario, the following events appear in Event Viewer:

Time:

User: N/A

Computer:

Description:

The Logical Disk Manager Administrative Service service terminated unexpectedly. It has done this 2 time(s).

For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: Virtual Disk Service

Event Category: None

Event ID: 10

Date:

Time:

User: N/A

Computer:

Description:

Unexpected provider failure. Restarting the service may fix the problem. Error code: 80042420@02000034

For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
After you remove the disk that you want to swap out, an access violation occurs in the Dmadmin service when Logical Disk Manager rescans the disk.

Note Logical Disk Manager performs this rescan to change the disk's state to Missing after you remove it.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces hotfix 837814.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions
  Date         Time   Version            Size    File name --  12-Jun-2004  00:02  5.2.3790.183      340,480  Dmconfig.dll

Windows Server 2003, 64-bit edition
  Date         Time   Version            Size    File name        Platform 11-Jun-2004 23:57  5.2.3790.183      946,176  Dmconfig.dll     IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hot-swap hotswap hotplug hot-plug hot pluggable

Keywords: kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB867699

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