Microsoft KB Archive/246683

= STOP 0xA on Compaq Computers When Upgrading to Windows NT 4.0 Service Pack 6 =

Article ID: 246683

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 6
 * Microsoft Windows NT 4.0 Service Pack 6
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q246683



SYMPTOMS
After you upgrade your computer to Windows NT 4.0 Service Pack 6 (SP6), you may receive a "STOP 0xA" error message on a blue screen on Compaq computers running the Compaq Network Teaming and Configuration driver (Cpqntac.sys) for Compaq Ethernet, Fast Ethernet, or Gigabit Network Interface Controllers (NICs) Version 1.00.01.0016 (or earlier).

Note This error message occurs only if you have implemented Compaq Network Teaming.

Note After you upgrade certain Compaq computers, you will receive a " STOP: 0xA" error message every time you restart the computer.



CAUSE
This behavior occurs because the version of the Cpqntac.sys driver is not compatible with the Windows NT system components that are updated in SP6.



RESOLUTION
To resolve this issue, use the recovery process outlined on the following Compaq Web site:

http://www.compaq.com/support/techpubs/customer_advisories/EM991108_CW01_0.html

To work around this issue, use the appropriate method:  Apply the SoftPaq before upgrading to SP6. To download the SoftPaq, refer to the following Compaq FTP location:

[|ftp://ftp.compaq.com/pub/softpaq/sp11501-12000\sp11718.exe]

 Update the computer to Compaq SSD 2.15a or later. Disable Compaq Network Teaming teaming on the server before you apply SP6.

Note If you re-enable Compaq Network Teaming after you upgrade to SP6, you still receive an error message on a blue screen if you do not update the drivers.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: STOP: 0xA

Keywords: kberrmsg kbprb kb3rdparty KB246683

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