Microsoft KB Archive/821281

= You Cannot Start the Getting Started Animations =

Article ID: 821281

Article Last Modified on 12/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
After you install Microsoft Windows Media Player 9.0 in Windows 2000 Professional, you cannot start the Getting Started animations.



CAUSE
This problem occurs because the Getting Started animations use recursive relative paths in Uniform Resource Locators (URLs). These paths permit relative path statements in HTML documents. Windows Media Player 9.0 has a new feature that blocks the use of such paths in URLs.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

A supported fix is available. For more information, see the &quot;Resolution&quot; section earlier in this article.

Additional query words: animation, getting started, qfe

Keywords: kbfix kbbug KB821281

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