Microsoft KB Archive/177249

= ADIC Tape Drive Detected and Installed as Quantum 7000 =

Article ID: 177249

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q177249



SYMPTOMS
When you attempt to install the external ADIC DS9700D tape drive, Windows NT may detect the unit as a Quantum DLT 7000 tape device and load the corresponding driver (Dlttape.sys) contained on the Windows NT installation compact disc. After you restart the computer, the following error message may occur:

DLT tape device could not be found.

NOTE: Control Panel, tape devices will show the DLT tape drive as installed.



CAUSE
The Dlttape.sys driver supplied with Windows NT 4.0 does not support the ADIC DS9700D tape drive.



RESOLUTION
Go to the following location to download Jan97nt.exe, which contains an updated Dlttape.sys driver for the ADIC DS9700D tape device:

http://www.legato.com/cgi-bin/devsup.pl?NT/4.3b

The Jan97nt.exe file expands to five files. An explanation of these files is in the Readme.4.3b file located on the same page. Replace the Dlttape.sys file in the %systemroot%\system32\drivers folder with the one you just downloaded and extracted.

Tape drives with updated firmware may require the latest DLT7000.sys driver from Quantum. If you have a Compaq computer, obtain SP4429 from Compaq.

NOTE: Because Web sites are regularly updated, the site address may change without notice. If this occurs, please contact the manufacturer directly.

Additional query words: hang tapes working backup restore

Keywords: kbprb kbsetup KB177249

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