Microsoft KB Archive/313455

= Word 2002 stops responding when you use the Italian grammar checker =

Article ID: 313455

Article Last Modified on 1/28/2005

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q313455



SYMPTOMS
When you use the Italian grammar checker (Msgrit32.dll) to proof a document, Microsoft Word stops responding, and you may receive the following error message:

Winword caused an invalid page fault in module KERNEL32.DLL



CAUSE
This problem may occur if the document contains a phrase in which an article and a noun are separated by a number and do not agree grammatically, such as &quot;Le 60000 documento.&quot; (The correct phrase is &quot;I 60000 documenti.&quot;)



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:   Date          Time   Version   Size       File name ---  18-JAN-2002   23:30  0.0.0.00  159,744    Msgrit32.msp 19-JAN-2002  01:45  0.0.0.00  993,280    Msgrit32_Admin.MSP 14-FEB-2002  21:00  0.0.0.00   48,280    Lpk.msp 14-FEB-2002  21:02  0.0.0.00  892,416    Lpk_Admin.msp NOTE: The two versions of this fix are for Full Italian Office XP (Msgrit32.msp) and English Office XP plus Language Pack (LPK.msp)

To apply Lpk.msp, all of the following products and patches must be installed:


 * English Microsoft Office XP
 * English Microsoft Office XP SP-1 Patch
 * Microsoft Office XP MultiLanguage User Interface (MUI) Pack for Italian
 * Microsoft Office XP SP-1 MUI Pack for Italian

After the hotfix is installed, the following files will have the listed attributes or later:   Date          Time   Version   Size       File name --  06-DEC-2001   09:38  3.0.0.29  1,601,620  Msgrit32.dll



WORKAROUND
Turn off the grammar checking option for gender and number agreement. To do this, follow these steps:
 * 1) On the Tools menu, click Options.
 * 2) On the Spelling and Grammar tab, click Settings.
 * 3) Click to clear the Grammatica - Genere-Numero check box. Click OK twice.

Clearing the check box avoids the problem; however, the grammar checker will no longer indicate any gender and number agreement errors.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: crash crashes crashing crashed quit quitting quits fail fails failing failed break FIX

Keywords: kberrmsg kbprb kbofficexpsp2fix kbstoprespond KB313455

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