Microsoft KB Archive/940181

= Event ID 5102 is logged when you end a Remote Assistance session from a Systems Management Server 2003 Administrator console on a computer that has Internet Explorer 7 installed =

Article ID: 940181

Article Last Modified on 8/3/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
On a computer that has Windows Internet Explorer 7 installed, you use the Start Remote Assistance feature in the Microsoft Systems Management Server (SMS) 2003 Administrator Console. Then, you start a Remote Assistance session with an SMS 2003 Client computer. When you end the Remote Assistance session, the following error message is logged in the Application event log: Event ID 5102

Source: Remote Assistance

RA: A XML parsing error for (local user)  occurred when attempting to process a remote assistance ticket. For more information see Help and Support Center

This problem does not occur when the SMS 2003 Administrator console runs on a computer that has Internet Explorer 6 or an earlier version installed.



WORKAROUND
To work around this issue, you must manually edit the Smsunsolicitedrcui.htm file. By default, the Smsunsolicitedrcui.htm file is located on the computer where the SMS 2003 Administrator console is installed. The following is the path of the folder that contains the file:

\PCHealth\HelpCtr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Unsolicited

To manually edit the Smsunsolicitedrcui.htm file, follow these steps:  In Windows Explorer, locate the Smsunsolicitedrcui.htm file, and then right-click the file. Click Open With, and then click Notepad.  In Notepad, comment out the second reference to the following text, or remove the second reference to the following text:

window.navigate(&quot;smsunsolicitedrcui.htm&quot;)

In the following example, the second reference to window.navigate(&quot;smsunsolicitedrcui.htm&quot;) has been commented out: if( true == g_fAutomate ) { oSAFClassFactory.close; } else { window.navigate(&quot;smsunsolicitedrcui.htm&quot;); } //window.navigate(&quot;smsunsolicitedrcui.htm&quot;); } catch(error) { FatalError( L_ERRMSG6_Text, error ); } return; } Note You can comment out text by adding double slash marks (//) at the beginning of the text. 

