Microsoft KB Archive/322964

= XADM: An Exchange Server 5.5 Reinstallation Stops Responding On a Computer That Is Running Windows 2000 Server SP2 with OWA =

Article ID: 322964

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition, when used with:
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q322964



SYMPTOMS
On a computer that is running Microsoft Windows 2000 Server Service Pack 2 (SP2) with Microsoft Outlook Web Access (OWA), if you run Exchange Server 5.5 Setup, and then click the Reinstall option, Setup stops responding during the Making sure system is ready for installation portion of Setup. This may also occur when you try to upgrade from Exchange Server 5.5 Standard Edition to Exchange Server 5.5 Enterprise Edition by running a reinstall. If you view the Exchange Server Setup.log, the last line contains the following information:

++++ Microsoft Exchange Setup initialized ++++ ++++ Starting interpreter on file E:\SERVER\SETUP\I386\stop.scr ++++ Interpreting line 



CAUSE
This issue occurs because the process that backs up the Webdata folder, Xcopy.exe, is running in the background. This process requires input from the user to verify a file overwrite. However, this process is silent. Therefore, the user does not have an opportunityto verify this information. The process waits for verification indefinitely.



WORKAROUND
To work around this issue, stop the Xcopy.exe process:
 * 1) Press CTRL+ALT+DEL, and then click Task Manager.
 * 2) Click the Processes tab.
 * 3) Locate the xcopy.exe process, and then click it.
 * 4) Click End Task.

After you stop the Xcopy.exe process, Setup continues. However, if you stop the Xcopy.exe process, the Webdata folder is not backed up. Therefore, if you use custom OWA Active Server Pages (ASP) pages, Microsoft recommends that you back up the Webdata folder manually before you continue with the reinstallation.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

290287 XCCC: How to Completely Remove and Re-Install OWA

Additional query words: hang

Keywords: kbprb KB322964

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