Microsoft KB Archive/943122

= An update for the Australian 2008 DST changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook =

Article ID: 943122

Article Last Modified on 12/20/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook

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SYMPTOMS
Starting March 30, 2008, daylight saving time (DST) will be extended for the Australian Eastern time zone and for the Australian Central time zone. After this date, you may experience the following problems in Microsoft Dynamics CRM 3.0:
 * When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the appointments and the tasks are scheduled one hour before or one hour behind the actual scheduled time.
 * Some activities and some resources in the service calendar in Microsoft Dynamics CRM 3.0 are scheduled one hour before or one hour behind the actual scheduled time.
 * When you schedule resources by using the service calendar, you experiences issues. For example, a resource that is listed in the calendar is scheduled one hour before or one hour behind the actual scheduled time.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 update rollup that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Client and Microsoft Dynamics CRM 3.0 Server.

Prerequisites
You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

For more information Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

We recommended that you install the Australian 2008 DST changes for Outlook before you install any version of the update for the Microsoft Dynamics CRM Outlook client. For information about the availability and the location of the updates for different versions of Outlook, visit the following Microsoft Web site:

http://technet.microsoft.com/en-au/bb887637.aspx

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running one of the programs listed in the &quot;Applies to&quot; section, use Add or Remove Programs in Control Panel.



MORE INFORMATION
The Australian Eastern time zone and the Australian Central time zone will extend daylight saving time and will standardize start and end dates starting with the end of daylight saving time in April 2008.

For more information, visit the following Australian government Web site:

http://www.australia.gov.au/Time

Eastern

 * New South Wales (NSW)
 * Australian Capital Territory (ACT)
 * Victoria (VIC)
 * Tasmania (TAS)

Central

 * South Australia (SA)

Windows time zones affected

 * (GMT+09:30) Adelaide - SA
 * (GMT+10:00) Canberra, Melbourne, Sydney - NSW, ACT, VIC
 * (GMT+10:00) Hobart - TAS

The following table lists the changes to the Windows time zones.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0 dst v3c

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB943122

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