Microsoft KB Archive/917797

= The &quot;Notes&quot; tab does not display the title of a note in Microsoft Dynamics CRM 3.0 =

Article ID: 917797

Article Last Modified on 8/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
After you create a note for a record in Microsoft Dynamics CRM 3.0 or in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, the Notes tab does not display the title of the note.

When this problem occurs, the Notes tab displays only the following information:
 * The content of the note
 * The attached document
 * The creator of the note
 * The date on which the note was created
 * The time at which the note was created



Microsoft Dynamics CRM 3.0
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM server


MORE INFORMATION
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards



Steps to reproduce the problem

 * 1) In Microsoft Dynamics CRM 3.0, open an account.
 * 2) In the Account dialog box, click the Notes tab.
 * 3) Click Click here to enter a new note.
 * 4) When an empty box appears, click the area outside the box.
 * 5) A new note appears. Double-click this note.
 * 6) In the Note dialog box, type a title in the Title box, and then click Save and Close.

The Notes tab does not display the title of the note. To view the title, you have to open the Note dialog box, and then double-click the note.

Keywords: kbprb kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB917797

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