Microsoft KB Archive/325309

= USB Devices stop working after you insert a USB 2.0 PCMCIA adapter into a Toshiba computer =

Article ID: 325309

Article Last Modified on 5/18/2007

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

-



This article was previously published under Q325309



SYMPTOMS
After you insert a USB 2.0 PCMCIA adapter into one of the following Toshiba computers, the built-in USB devices may stop working:
 * PORTEGE 2000
 * DynaBook SS 2000 DS80P/2
 * DynaBook SS S4/275PNHW
 * DynaBook SS 2000 DS75P/2

Note The problem was also reported on HP Pavilion DV1000 notebooks.



RESOLUTION
To resolve this problem, apply Service Pack 1 for Windows XP or the hotfix that is associated with Q315754.

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the following file attributes or later:

  Date         Time   Version           Size     File name --  01-Apr-2002  15:37  5.1.2600.41        51,584  Usbhub.sys 13-Jun-2002 16:10                     18,931  Usbport.inf 01-Apr-2002 15:36  5.1.2600.41       134,016  Usbport.sys 01-Apr-2002 18:39  5.1.2600.41        19,200  Usbuhci.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbenv kbfix kbqfe KB325309

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.