Microsoft KB Archive/836875

= The &quot;Connect using a modem, ISDN adapter, or other physical device&quot; option is not available when you try to create a Routing and Remote Access connection in Windows Server 2003 =

Article ID: 836875

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)

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SYMPTOMS
When you try to create a Routing and Remote Access connection by using the Connection Type: Select the type of demand dial interface you want to create dialog box, the Connect using a modem, ISDN adapter, or other physical device option is not available. Therefore, you cannot select the kind of connection that you want.



CAUSE
This problem occurs when no modems or Integrated Services Digital Network (ISDN) devices are installed. Therefore, the only available device is considered part of the Other physical device category. For example, a wide area network (WAN) device such as the FarSite Communications Ltd. FarSync WAN adapter is considered part of the Other physical device category.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size     File name 15-Feb-2004 12:11  5.2.3790.127  659,456  Rasdlg.dll 19-Jan-2004 09:54                    271  Branches.inf 15-Feb-2004 12:16                  9,766  Kb836875.cat 15-Feb-2004 12:12                    354  Updatebr.inf 15-Feb-2004 12:13                  6,328  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: cxn

Keywords: kbhotfixserver kbqfe kbwinserv2003presp1fix kbbug kbfix kbqfe kbprb KB836875

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