Microsoft KB Archive/161438

= XL97: Crash When Chart Gallery File Is Password Protected =

Article ID: 161438

Article Last Modified on 10/22/2000

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APPLIES TO


 * Microsoft Excel 97 Standard Edition

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This article was previously published under Q161438



SYMPTOMS
When you click Chart Type on the Chart menu, and then click the Custom Types tab, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, a message similar to the following appears:

EXCEL caused an invalid page fault in module EXCEL.EXE at 0137:300af7a2.



CAUSE
This problem occurs when either of the following conditions is true:


 * The Xl8galry.xls file is password protected. -or-


 * The Xlusrgal.xls file is password protected.



RESOLUTION
To resolve this problem, follow these steps to remove the password protection from the Xl8galry.xls or the Xlusrgal.xls file:
 * 1) Open the appropriate file (Xl8galry.xls or Xlusrgal.xls).

By default, the files are stored in the Program Files\Microsoft Office\Office folder.

NOTE: The Xl8galry.xls and Xlusrgal.xls files are chart "autoformat" files. These files store custom chart formats.
 * 1) On the File menu, click Save As, and then click Options.
 * 2) In the Password To Open box, click the password.
 * 3) Press DELETE, and then Click OK.
 * 4) Click Save, and then click Yes when you are prompted to overwrite the existing copy of the file.

If you do not know the password, you must delete the chart autoformat file that is password protected.

If you delete the Xlusrgal.xls file, you lose any custom chart formats that you created.

If you delete the Xl8galry.xls file, you can recreate the file only by using the following steps:


 * 1) Start the Microsoft Office Setup program.

Because you already installed Microsoft Office, the Setup program runs in maintenance mode.
 * 1) In the first dialog box that appears, click Reinstall.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
Xl8galry.xls stores custom chart formats that come with Microsoft Excel 97. Xlusrgal.xls stores any custom chart formats that you create. Microsoft Excel does not create Xlusrgal.xls until you create a custom chart format.

For additional information about working with custom chart types in Microsoft Excel, please see the following article in the Microsoft Knowledge Base:

161348 XL97: Working With Default and User Defined Chart Formats

