Microsoft KB Archive/169223

= XADM: Bad Message Causes Dr. Watson in Store.exe =

Article ID: 169223

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q169223





SYMPTOMS
When a bad message is trying to be delivered from the Imcdata\In queue to the information store, the following Dr. Watson error message occurs:

Application error has occurred and an application log is being generated. Store.exe exception: 0xc0000005, address:0x0064897c

The event log shows the following:   Event ID: 4097 Source: DrWatson Type: Information Category: None Description: The application, store.dbg, generated an application error. The error occurred on @. The exception generated was c0000005 at address

Event ID: 4117 Source: MSExchangeIMC Type: Error Category: Internal Processing Description: An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. As a result, the message in spool file failed to be  delivered. The message has been moved to the IMCDATA\IN\ARCHIVE directory.

Event ID: 4116 Source: MSExchangeIMC Type: Error Category: Internal Processing Description: An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. It is possible that the piece of mail being processed at the time will not be delivered. The message that was being processed has been moved to the "BAD" folder. Use the appropriate utilities found in  the SUPPORT directory of your Exchange CD to view and manipulate these messages.

Event ID: 4023 Source: MSExchangeIMC Type: Error Category: Initialization/Termination Description: Unable to start the Internet Mail Service because the work threads could not be initialized.

Event ID: 4037 Source: MSExchangeIMC Type: Error Category: Internal processing Description: An exception has occurred which was handled internally by  the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address:



CAUSE
This occurs when a bad message is trying to be delivered from the Imcdata\In queue to the information store.



WORKAROUND
To work around this problem, move the messages from the Imcdata\In queue. Delete the Queue.dat file from the Imcdata folder, and then restart the information store and the Internet Mail Service.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Exchange Server 5.5 Service Pack 3.



MORE INFORMATION
The individual message that is causing the problem can be located by performing the following steps:
 * 1) Stop the Internet Mail Service.
 * 2) Place the individual files that were removed from the Imcdata\In folder one at a time, or in small groups.
 * 3) Delete the Queue.dat file from the Imcdata folder.
 * 4) Restart the Internet Mail Service.

The information store will stop responding again if you have located the bad file.

Additionally, this method can be used to deliver the good messages that were removed from the Imcdata folder.

Most of the time, the message is in the Mtsin folder of the information store and not in the Imcdata folder. If you cannot clear the MTS-IN queue and the MTS-OUT queue cannot by using the GWClient utility, the Information Store Viewer (Mdbvu32) utility, or the Mfcmapi utility, update the Store.exe file to the latest version. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

330045 XADM: Information store may stop responding under low memory conditions

The Microsoft Information Store service converts Internet mail to MDBEF format. This conversion is typically the problem.

Keywords: kbbug kbpending KB169223

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