Microsoft KB Archive/821672

= Description of error messages about licenses and logon when you try to access Crystal Reports =

PSS ID Number: 821672

Article Last Modified on 7/14/2004

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The information in this article applies to:


 * Microsoft CRM 1.2 Reports
 * Microsoft CRM 1.0 Reports

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SYMPTOMS
When you try to access a report in Microsoft Business Solutions Customer Relationship Management (CRM), you may receive the following error message:

Unable to Access Crystal; check to see if you have enough licenses. Unable to log into Crystal; check to see if you have enough licenses. Unable to communicate with crystallogon.csp



CAUSE
This problem occurs because the IWAM_ password has been changed.

The password may have been changed manually or by the installation of another application on the same computer. This change also results in a password change for Crystal Reports without sending you any warning that a password reset may affect other programs.



RESOLUTION
To resolve this problem, reset the password according to the instructions in the following Microsoft Knowledge Base article:

297989 PRB: Configured Identity Is Incorrect for IWAM Account

After you reset the password, restart Microsoft Internet Information Services (IIS), and then start Microsoft CRM. You can expect to successfully view reports.

Note Changing your password may affect other programs.

Keywords: kbMBSMigrate kbprb KB821672

Technology: kbAudEndUser kbCRM100Reports kbCRM120Reports kbCRMSearch

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