Microsoft KB Archive/913190

= Works 8.0: Error message when you try to open the Calendar: &quot;Microsoft Works 8.0 has encountered an error and needs to close&quot; =

Article ID: 913190

Article Last Modified on 2/8/2007

-

APPLIES TO


 * Microsoft Works 8.0

-



Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to open the Calendar in Microsoft Works 8.0, you may receive the following error message:

Microsoft works 8.0 has encountered an error and needs to close.

Application name Application version Module name Module version Offset

wkscal.exe 8.4.623.0   wkcalac.dll 8.4.623.0   00066736



CAUSE
This issue may occur if any one of the following conditions is true:
 * The Mswkscal.wcd file has been corrupted.
 * The Calendar file has reached a very large size. For example, 4 megabytes (MB).



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Show hidden files, folders, and extensions. To do this, follow these steps:  On the desktop, double-click My Computer. On the Tools menu, click Folder Options. On the View tab, select Show all files under Hidden Files, click to clear the Hide extensions for known file types check box, and then click OK.  Back up the original Mswkscal.wcd file. To do this, follow these steps:  Open the following folder in Microsoft Windows Explorer:

C:\Documents and Settings\All Users\Application Data\Microsoft\Works\

</li> Right-click the Mswkscal.wcd file, and then click Copy.</li> Right-click the desktop, and then click Paste.</li></ol> </li> Remove all versions of Microsoft Works. To do this, follow these steps:  Click Start, click Run, type appwiz.cpl, and then click OK.</li> Select any version of Works from the list of installed programs, and then click to remove it. Follow the instructions that appear on the screen to remove Works, and then repeat this step for each version of Works that you have installed on the computer.</li></ol> </li> Copy the Works Clean-up Utility from the installation discs. To do this, follow these steps:  Insert the program installation disc for Works 8.0 (disc 1 of Works Suite) in to the CD drive or DVD drive. Press and hold down the SHIFT key when you insert the disc to prevent the Setup program from starting automatically.</li> Locate and then open the MSWorks\PSS folder on the installation disc.</li> Right-click the Wks8xp.EXE file, and then click Copy.</li> Right-click the desktop, and then click Paste.</li> Remove the installation disc from the CD drive or the DVD drive.</li></ol> </li> <li>Run the Windows Cleanup Utility. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Download the Windows Installer Cleanup Utility Setup program. To do this, visit the following Microsoft Web site:

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

</li> <li>Save the file to the desktop.</li> <li>Double-click the file that you downloaded in step 5a to install the Windows Installer Cleanup Utility.</li> <li>Click Start, click All Programs, and then click Windows Install Clean Up.

Note If Windows Install Clean Up is not listed, the Msicuu2.exe program was probably not installed correctly. Double-click Msicuu2.exe to run the Setup program again.</li></ol>

You may find more than one Works item listed in the Windows Installer Clean Up program. Remove all Works items.</li> <li>On the desktop, double-click the Wks8xp.EXE file to run the Works Clean-up Utility.</li> <li>Manually remove all the following folders: <ul> <li>C:\Program File\Microsoft Works</li> <li>C:\Program File\Microsoft Works Suite 2005</li> <li>C:\Documents and Settings\All Users\Application Data\Microsoft\Works</li></ul>

To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Start, click Run, type regedit, and then click OK.</li> <li>Back up the registry.</li> <li>Locate and then delete the following subkeys: <ul> <li>HKEY_CURRENT_USER\Software\Microsoft\Works</li> <li>HKEY_CURRENT_USER\Software\Microsoft\Works Suite</li> <li>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Works</li> <li>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Works Suite</li></ul> </li></ol> </li> <li>Perform a clean boot procedure on the computer, and then reinstall Works 8.0. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Start, click Run, type msconfig, and then click OK.</li> <li>On the Startup tab, click Disable All.</li> <li>On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.</li> <li>Click Apply, and then click OK.</li> <li>Restart the computer.</li> <li>Reinstall Works 8.0.</li> <li>Return the computer to Normal Mode. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Start, click Run, type msconfig, and then click OK.</li> <li>Click the General tab, click Normal Startup, and then click OK to restart the computer.</li></ol> </li></ol> </li> <li>Start Works 8.0, and then open the Calendar.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

888949 You receive the &quot;Microsoft Works has encountered a problem and needs to close&quot; error message when you try to start the Works Task Launcher

<div class="references_section">

Keywords: kberrmsg kbprb KB913190

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.