Microsoft KB Archive/184679

Money 98 Err Msg: Money Has Attempted to Send an Invalid Request

PSS ID Number: Q184679 Article last modified on 06-29-1999

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 98 == 

= SYMPTOMS =

When you attempt to send instructions to Online Banking, after clicking the Connect button on the Connect tab, you receive the following error message:

Money has attempted to send an invalid request to Online Services. Please try your call again, or call Online Services Customer Support if this problem persists. You can find the number on the Contact Information tab in the Online Banking area.

= CAUSE =

There are several known causes for this error message:


 * Your system date is earlier than January 1, 1993.
 * You try to cancel a scheduled instance of an Automatic Payment (Apay) when the Apay model has been deleted from the Bills Calendar.
 * You are sending an electronic payment that is missing an account number in the Payee Details, or the account number is longer than 22 characters.
 * CheckFree is your service provider and your Financial Institution ID (FID) number is missing from the Online Setup information. NOTE: If your Online Service Provider is other than CheckFree, this would not apply to you.
 * You are requesting payment inquiry on a payment over two months old.
 * You are sending a letter with extended characters in the subject line or in the body of the letter. NOTE: If your Online Service Provider is other than Visa, this would not apply to you.
 * You are sending a letter that has exceeded the text limit of 255 characters including spaces. NOTE: If your Online Service Provider is other than Visa, this would not apply to you.
 * Your Regional Settings may be set incorrectly.
 * This may occur on some computers with Cyrix processors that do not return an expected response to a request for the current date.

= RESOLUTION =

The resolution for this error message depends upon the cause. For step by step instructions for each of the methods below, see the “More Information” section later in this article.


 * Make sure that the system date is correct.
 * Verify that any payments being sent have account numbers in the Payee Details and that the account number is not longer than 22 characters in length.
 * If you need to cancel an Apay instance that no longer has an associated Apay Model in the Bills Calendar, call your financial institution or service provider to cancel the payment. Then, delete the transaction from the account register.
 * Verify that your Financial Institution ID (FID) number is correct.
 * Delete the payment inquiry request.
 * Delete the mail message with the extended characters. Then re-create the mail message making sure not to use extended characters.
 * Delete the mail massage that has exceeded the text limitation. Then re-create the mail message making it shorter or turning it into a two-part message.
 * Verify that your Regional Settings are set correctly.
 * If you are using a Cyrix C5x86 80, 100 or 120 MHz (megahertz) processor, Microsoft has confirmed that Money 98 will not work properly. However, you can use Money 97.

= MORE INFORMATION =

Verify the System Date is Correct
To make sure your system date is later than January 1, 1993, follow these steps:


 * 1) Place your mouse pointer over the date in the right corner of your Windows taskbar.
 * 2) If the date is incorrect, double-click the time. This opens the Date/Time Properties dialog box.
 * 3) Adjust the Date and click OK.

Verify Payee Account Numbers
To verify that all electronic payees have account numbers and that they are between 1 and 22 characters in length, follow these steps:

  On the Connect tab, right-click the payment and then click Go To Payee:. If there is no information in the Account Number field or if the account number is not longer than 22 characters, follow the remaining steps. Otherwise, return to the Home Banking area and verify the payee information for all other payees that you pay electronically. NOTE: If your Online Bill Payment Service Provider is VISA Interactive, Money sends an update of payee information with every call. You may experience this error if your payee information has changed, even if you are not sending any payments. You should review all electronic payees. You can quickly review all account number fields for all of your payees by following these steps:   On the Tools menu, click Payees List.   Change the View to Payees and Account Numbers.   Scan through your Payee List. If you see a payee with an account number longer than 22 characters, double-click it and continue.    Click the Change Details and Payment Options button. </li>  Select the financial institution that you are connecting to, and then click OK. </li>  Enter the account number in the Account Number field, making sure it is not longer than 22 characters, and then click OK. </li>  Click Back to return to the Home Banking area. </li>  Right-click on the payment you just modified and click Go To Account:. </li>  Clear the Epay from the Number field and click Enter. </li>  Re-enter Epay in the Number field. This re-creates the Epay transaction with the new payee information. </li></ol>

NOTE: Details about your payees are kept separately at each institution. There is also one set of details, called Payee Details, that are kept for your records alone. It is important that you do not edit the Payee Details account number field to include an account number that is longer than 22 characters.

NOTE: This error message can also occur if your file has more than one payee with the same name, but different account numbers or addresses. For more information about this problem, please see the following article in the Microsoft Knowledge Base:

Q179586 Money 98: Duplicate Payees Created When Online

Cancel Apay Instance
For more information about how to cancel a scheduled Apay instance when the Apay model has been deleted from the Bills Calendar, please see the following article in the Microsoft Knowledge Base:

Q142768 Money: How to Cancel Apays, Epays and Send Bank Letter

Financial Institution ID
To verify whether your Online Setup information contains the required Financial Institution ID (FID) number or is missing the FID, follow these steps:


 * 1) On the Getting Started tab, click number 5, Change Online Services.
 * 2) Click to select “Change Online Services Access Information” and click Next.
 * 3) Click the Next button twice, and verify that the Financial Institution number is entered. If the number is missing you need to reconnect to the Branding Directory Service by using Investigate Offerings again.

Regional Settings
To verify your Regional Settings, follow these steps:

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.


 * 1) Click the Start button, point to Settings, and click Control Panel.
 * 2) Double-click the Regional Settings icon.
 * 3) Click the Regional Settings tab; then select the correct country from the drop-down list.
 * 4) Click Apply, and then click OK.
 * 5) Close Control Panel.

Cyrix Processors
If your computer has one of the Cyrix processors that do not work properly with Money 98, you cannot use the Online Banking features with CheckFree, VISA Interactive, Online Financial Connectivity or Internet Quotes. You can however use the Internet Updates feature of Money 98, and download brokerage statement downloads via Open Financial Connectivity.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: w_money 6.0 woody online

=
========================================================= Keywords : kbdta kbonline Version : WINDOWS:98 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.