Microsoft KB Archive/927622

= The computer stops responding when you try to put a Windows Server 2003 R2-based computer into the S4 system power state for hibernation =

Article ID: 927622

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Standard x64 Edition
 * Microsoft Windows Server 2003 R2 Enterprise x64 Edition
 * Microsoft Windows Server 2003 R2 Datacenter x64 Edition

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SYMPTOMS
Consider the following scenario: You are running a Microsoft Windows Server 2003 R2-based computer. The computer uses a Gigabit Ethernet network adapter. The Microsoft Windows Server 2003 Scalable Networking Pack is installed on the computer. Additionally, the Windows Server 2003 Scalable Networking Pack may have been installed by a tool such as Microsoft Software Update Services (SUS), Microsoft Windows Server Update Services (WSUS), or Microsoft Systems Management Server (SMS).

In this scenario, the computer stops responding when you try to put the computer into the S4 system power state for hibernation.

Note This problem occurs only when you are running a system stress test against the Gigabit Ethernet network adapter. This problem is unlikely to occur outside testing conditions.



CAUSE
The problem occurs because of a race condition that is possible in the Network Driver Interface Specification (NDIS) driver (Ndis.sys).



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix, the computer must be running Windows Server 2003 R2.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 R2, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.



MORE INFORMATION
To determine whether the Windows Server 2003 Scalable Networking Pack is installed on the computer, follow these steps:
 * 1) In Control Panel, click Add\Remove Programs.
 * 2) Click to select the Show Updates check box.
 * 3) Scroll through the list to see whether the KB912222 update is installed.

For more information about the Windows Server 2003 Scalable Networking Pack, click the following article number to view the article in the Microsoft Knowledge Base:

912222 The Microsoft Windows Server 2003 Scalable Networking Pack release

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbwinserv2003sp2fix kbwinserv2003presp2fix kbbug kbhotfixserver kbqfe kbprb kbexpertiseinter KB927622

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