Microsoft KB Archive/216565

= New Dialing Rules for Spain and Italy Require TAPI Update for Windows 98 =

PSS ID Number: 216565

Article Last Modified on 5/8/2002

-

The information in this article applies to:


 * Microsoft Windows 98

-



This article was previously published under Q216565



SYMPTOMS
On a computer running Windows 98, you may not be able to correctly dial long-distance telephone numbers if your current dialing location is in Spain or Italy.



CAUSE
The long-distance and international dialing codes for Spain and Italy have changed.

A new numbering and dialing plan for Spain became effective as of April 3, 1998. The previous numbering and dialing plan was discontinued as of June 5, 1998.

A new numbering and dialing plan for Italy became effective as of June 19, 1998. The previous numbering and dialing plan was discontinued as of December 18, 1998.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service release that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

  Date     Time    Version    Size     File name    Platform 9/28/98 2:56pm  4.10.1999  113,664  Tapisrv.exe  Windows 98 NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Windows 98 Second Edition.



Spain
The following changes are included in the new dialing plan for Spain:


 * All numbers (local and long-distance) must be dialed as full 9-digit numbers.
 * The current national prefix of 9 is now incorporated into the national number. In the future, digits other than 9 will be used in the national number.

An additional change to the dialing rules for Spain, effective November 14, 1998, is not addressed by this update:
 * The international prefix 00 will replace the previous prefix of 07.

With this update installed, the TAPI dialing rules for calls originating in Spain are:

In the original retail and OEM versions of Windows 98, the TAPI dialing rules for calls originating in Spain are:

Italy
The following changes are included in the new dialing plan for Italy:


 * The complete national number beginning with the digit 0 is dialed for all national calls (both local and trunk national calls): (0 + NDC (national destination code)) + SN (subscriber number).
 * For incoming international calls to Italian subscribers, the dialing format will be changed from +39 NDC SN to +39 0NDC SN.

With this update installed, the TAPI dialing rules for calls originating in Italy are:

In the original retail and OEM versions of Windows 98, the TAPI dialing rules for calls originating in Italy are:

General
These dialing codes are hard-coded in the Windows Telephony Server module (Tapisrv.exe), and cannot be permanently overridden (for example, by changes in the Windows registry). Changes to the dialing codes stored in the registry will be replaced by Tapisrv.exe the next time Windows starts.

It is possible to override these hard-coded dialing rules by creating a custom calling card rule. For additional information, please see the following article in the Microsoft Knowledge Base:

167220 How to Create Custom Calling Card Rules