Microsoft KB Archive/822384

= Some Windows 2000 Hotfixes May Cause a Conflict with Service Pack 4 for Windows 2000 =

Article ID: 822384

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
Note This issue does not affect any Windows 2000 hotfixes that are available from the Microsoft Download Center or the Windows Update Web site, including Windows 2000 Security Updates. This issue affects only a small number of post-Service Pack 4 (SP4) hotfixes that were available only from Microsoft Product Support Services. These hotfixes are listed in the &quot;More Information&quot; section of this article.

If this issue affects your system, the Windows 2000 SP4 installer will pause during setup and alert you to the fixes that are in conflict. If you do not receive this message, you can ignore this issue. If you choose to continue setup without taking action, you can still finish the SP4 installation, and then apply the updated fix afterward.

If you try to install a post-SP4 version of any of the Windows 2000 hotfixes that are listed in the &quot;More Information&quot; section of this article on a computer where SP4 for Windows 2000 is installed, you experience both of the following symptoms:  During the Inspecting your current configuration portion of a hotfix installation, you may receive the following message:

Setup cannot install this hotfix because one or more of its files are out of date. Please download and install the latest version of fix Q

 The hotfix installation does not continue. You are prevented from installing the post-SP4 hotfix on the computer that is running Windows 2000 SP4.

If you install SP4 for Windows 2000 on a computer that has these post-SP4 hotfixes installed, you experience both of the following symptoms:  During the Inspecting your current configuration portion of SP4 for Windows 2000 Setup, you may receive the following message:

This service pack contains files that are missing some of the fixes which were previously installed on this computer. To prevent possible problems, these files will not be installed by the service pack.

To have the fixes that are contained in both the service pack and in the previously installed hotfixes, you must obtain and install the updated versions of the following hotfixes before or after you install the following the service pack installation. These hotfixes are also listed in the \svcpack.log file.

Note The ungrammatical text &quot;the following hotfixes before or after you install the following the service pack&quot; appears in the actual message you see on the screen. When you complete the service pack installation, you experience one of the following behaviors:  You may lose some of the functionality of SP4 for Windows 2000.

-or- You may lose the functionality of the post-SP4 hotfix.</li></ul> </li></ul>

<div class="cause_section">

CAUSE
This issue occurs because of the testing process that is performed before the release of a service pack.

Before SP4 for Windows 2000 was released, extensive testing was performed to make sure that all the included fixes and updates worked correctly. During the time before SP4 was released, during testing, new customer-requested updates were not incorporated into SP4. Instead, Microsoft scheduled the new customer-requested updates into a future service pack for Windows 2000. To provide solutions to customer requests as quickly as possible, these updates were created as post-SP4 versions of hotfixes, and then released to the customers who needed them. These post-SP4 hotfixes are not included in SP4, but may be included in later service packs for Windows 2000.

Additionally, during testing of Windows 2000 SP4 before it was released, some new problems were discovered and were incorporated in SP4. These updates and fixes will also be included in later service packs. However, it was not possible to include these updates or fixes in the post-SP4 hotfixes because they had already been distributed to the customers who requested them.

<div class="resolution_section">

RESOLUTION
To resolve this issue, obtain and install the updated versions of the hotfixes that are listed in the &quot;More Information&quot; section of this article.

With the release of Windows 2000 SP4, the post-SP4 hotfixes have now been re-created to include all necessary improvements and updates. These updated hotfixes are available to customers to upgrade post-SP4 hotfix versions so that they do not lose functionality and have no conflicts when they install SP4 for Windows 2000 or when they install updates on a computer that is running Windows 2000 SP4. These updated hotfix versions are referenced with the same Knowledge Base article numbers that the post-SP4 versions use.

Note You can install the updated versions of these hotfixes either before or after you install Windows 2000 SP4.

<div class="moreinformation_section">

MORE INFORMATION
The following post-SP4 hotfixes are known to cause the behavior that is described in the &quot;Symptoms&quot; section of this article:

Note When you install SP4, a message appears that lists the post-SP4 hotfixes that must be updated. However, the hotfix articles that are listed in this section supercede the information that is displayed in Windows 2000 SP4. Because of this, when you install SP4, some of the hotfixes that are listed in this article may not appear in the list of post-SP4 hotfixes that is displayed during the service pack installation.

324446 Terminal Server and Connected Terminal Services Clients Pause When a Terminal Services Client Logs On or Logs Off

811525 Configure Slow Link Speed Group Policy Does Not Force Offline Files to Offline Mode When a Slow Link Is Detected

812419 An Event Handle Leak Occurs with the System.EventLog Class

813130 A Computer May Lose Network Connectivity Under High Stress

814120 FIX: PrintUI.dll Does Not Install Correct OEM Print Processor from Command Line Script on Windows 2000

815767 &quot;Import Media Present&quot; Dialog Box Appears in Windows Backup (Ntbackup.exe) After You Select the Option to &quot;Always Move New Import Media to the Backup Media Pool&quot;

816542 The Windows XP Low Fragmentation Heap Algorithm Feature Is Available for Windows 2000

816560 You Cannot Save Printing Preferences

816627 TCP/IP Port Printing May Be Slow on Windows 2000

816813 Cannot Programmatically Shut Down Windows When You Log Off the Computer

816989 The Modem Does Not Dial the Connection When You Have Multiple Modems Installed

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817354 Stop Error 0x1E Occurs on a Heavily Loaded Server

817416 Cannot View Certain Counters When Running Perfmon

817700 You Receive a &quot;STOP 0x0000001E&quot; Error Message When You Quit a Program

818173 The InitializeSecurityContext Function Returns a SEC_E_NO_CREDENTIALS Error Code

818396 File Operation Takes 35 Seconds or Longer on a Down-Level Server Running an SMB Service

818528 Problems When More Than One User Accesses the Same File Through Terminal Services

818704 Programs That Require Continuous Connection to Target Servers Do Not Function As Expected After Upgrade to Windows 2000

818826 Removable Storage Device Does Not Work After It Is Removed and Reinserted

819019 IIS Admin Service Repeatedly Stops on an Exchange 2000 Server

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819636 Computer with Multiple SCSI Controllers and /3GB Boot.ini Option Stops Responding with SYSTEM_PTE_MISUSE (0xDA) Stop Error

819653 You Receive an Error Message When You Try to Demote or to Promote a Domain Controller

819876 Custom Filters that Add Headers May Generate &quot;Out-of-Memory&quot; or &quot;Not Enough Storage&quot; Errors

820325 Computer account expiration may cause authentication problems in Windows 2000

820326 Authentications In Error Counter and FileReplicaConn Object Values Are Very High In System Monitor

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820550 Spooler Service Quits When You Submit a Print Job and Event ID 7031 Appears in the System Log

820765 Computer Intermittently Stops Responding With a Stop 0x000000C2 Error

820841 A &quot;Stop 0x00000010&quot; Error Occurs in Scsiport.sys in Windows 2000

821102 Group Policies Are Not Applied When a User Appends a Period to Their UPN Credentials During Logon

821290 Clicking the Network Icon Does Not Open the Local Area Connection Status Window After You Bring Your Computer out of Standby

821471 Deadlock on Wldap32.dll Hangs InetInfo.exe

822563 Computer Restarts Unexpectedly or You Receive a &quot;STOP: 0x0000001E&quot; Error Message on a Blue Screen

Keywords: kbprb KB822384

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