Microsoft KB Archive/203096

= OL2000: (IMO) "Please select a cover page..." Fax Error =

Article ID: 203096

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q203096



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you send a fax from Microsoft Outlook Internet Mail Only support, you may receive a Fax Undeliverable message. If you open this message, it displays the following error:

An error occurred while sending the Fax.

The error is : Please select a cover page or attach a file then re-send your fax.



CAUSE
You did not choose to send a cover page with the document.



RESOLUTION
Select the option to send a cover page with the message.

-or-

Send the message as an attachment.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



To Select the Option to Send a Cover Page

 * 1) On the Tools menu, click Options.
 * 2) On the Fax tab, click Template.
 * 3) On the Cover Page tab, click to select Send Cover Page, and then click OK twice.

To Send the Message as an Attachment

 * 1) On the File menu of the Message, click Print.
 * 2) In the Print dialog box, click to select "Symantec Fax Starter Edition" from the Printer Name list, and click OK.
 * 3) Outlook opens a new message with the first one as an attachment. Type the fax number in the To: line in the format "Fax@ " (without the quotation marks), and click Send.

Keywords: kberrmsg kbbug kbpending KB203096

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