Microsoft KB Archive/892232

= The Generic Service resource stops responding when you create the Generic Service resource in a Windows 2000 cluster =

Article ID: 892232

Article Last Modified on 7/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
Consider the following scenario:
 * You create a Generic Service resource in a Windows 2000 cluster.
 * The Generic Service resource uses the Generic Service resource .dll file.
 * More than ten minutes are required for the Generic Service resource to come online.

When this scenario occurs, you may notice that the Generic Service resource stops responding.



CAUSE
This problem occurs because of a hard-coded time-out value that is in the Generic Service resource .dll file.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must have Microsoft Windows 2000 Service Pack 4 (SP4) installed.

For more information about how to install the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  19-Jun-2003  20:05  5.0.2195.6683      55,568  Clusapi.dll 19-Jun-2003 20:05  5.0.2195.6683      67,760  Clusnet.sys 28-Feb-2005 08:38  5.0.2195.7035     253,712  Clusres.dll 19-Jun-2003 20:05  5.0.2195.6683     682,768  Clussvc.exe 24-Mar-2004 02:17  5.0.2195.6824     134,928  Dnsapi.dll 24-Mar-2004 02:17  5.0.2195.6876      92,432  Dnsrslvr.dll 19-Jun-2003 20:05  5.0.2195.6660      95,504  Netman.dll 19-Jun-2003 20:05  5.0.2195.6604     477,456  Netshell.dll 19-Jun-2003 20:05  5.0.2195.6683      54,544  Resrcmon.exe 07-Feb-2005 05:35  5.0.2195.7026   6,301,696  Sp3res.dll 28-Feb-2005 09:11                     10,024  Kb892232.cat 25-Feb-2005 17:43  6.1.22.4          371,936  Updspapi.dll After you install this hotfix, increase the time-out value for the Generic Service resource .dll file by using one of the following methods.

Method 1: Use Cluster Administrator

 * 1) Start Cluster Administrator.
 * 2) On the resource for which you want to change the Pending Timeout setting, click Properties.
 * 3) In the Properties dialog box, click the Advanced tab, and then increase the value for the Pending Timeout setting.

Method 2: Modify the registry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Increase the time-out value in the following registry subkey:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: MSCS, Cluster Generic Resource

Keywords: kbbug kbfix kbpubtypekc kbhotfixserver kbqfe KB892232

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