Microsoft KB Archive/60431

Works: Printing Problems with HP PaintJet Printer

PSS ID Number: Q60431 Article last modified on 03-24-1997

2.00

MACINTOSH

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========================================================= 2.00 MACINTOSH kbbuglist kbfixlist

Summary:

When you print a document from Works version 2.0 to a Hewlett-Packard (HP) PaintJet printer, the following problems may occur:


 * A Word Processor document will not print at all, or if you choose Print Window from the File menu, the ruler information will not print.
 * The Spreadsheet module will print only the red gridlines.
 * Printing from the Spreadsheet module may cause the computer to hang.
 * Database reports are missing characters.

More Information:

When Works prints a document successfully, the driver displays status notes similar to the LaserWriter driver. When the above problems occur, the Word Processor module immediately returns to the program after you choose Print or Print Window from the File menu. The Spreadsheet goes through the series of status messages, but only the gridlines will print.

When printing from the Spreadsheet module, Works may produce the following message:

Error printing file, Error Number -48

The -48 error message indicates a duplicate file error. This error message occurs because when the file is printed and spooled to disk, it is saved as “Print File” in the System Folder. Trying to print a spreadsheet after a failed attempt creates a file that is already there, which causes the -48 error and hangs the machine. Choosing Print Window from the File menu in the Spreadsheet module will produce similar results.

Microsoft has confirmed this to be a problem in Works version 2.0. This problem was corrected in Works version 3.0.

KBCategory: kbbuglist kbfixlist KBSubcategory: macworkskb

= Additional reference words: 2.00 3.00 -48 =

Keywords : macworkskb kbbuglist kbfixlist Version : 2.00 Platform : MACINTOSH ============================================================================= Copyright Microsoft Corporation 1997.