Microsoft KB Archive/260022

= XADM: Isscan Utility Stops Responding with ecBadVersion When Run Against Post-Exchange Server 5.5 Service Pack 3 Store.exe =

PSS ID Number: 260022

Article Last Modified on 10/21/2003

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The information in this article applies to:


 * Microsoft Exchange Server 5.5 SP3, when used with:
 * the hardware: Intel x86

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This article was previously published under Q260022





SYMPTOMS
If you run the Isscan.exe utility, which is used to aid in the removal of virus-affected messages and attachments from the information store, against a post-Exchange Server 5.5 Service Pack 3 version of the Store.exe file, the Isscan utility stops responding and the following error message is displayed:

ecBadVersion



CAUSE
This issue can occur because the internal version of the information store is changed with post-Exchange Server 5.5 Service Pack 3 hotfixes to the Store.exe file (starting with build 5.5.2561.23), and this renders earlier versions of the Isscan.exe utility incompatible.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3.



MORE INFORMATION
For additional information about the Isscan.exe utility, click the article number below to view the article in the Microsoft Knowledge Base:

224493 XADM: Using ISSCAN to Remove Messages or Attachments Affected by a Virus

Keywords: kbbug kbExchange550preSP4fix kbExchange550sp4Fix kbfix kbQFE KB260022

Technology: kbExchange550SP3 kbExchangeSearch kbHWx86 kbZNotKeyword2

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