Microsoft KB Archive/190386

= PPT97: Unexpected Font Substitution Caused by Some Printer Drivers =

Article ID: 190386

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft PowerPoint 97 Standard Edition

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This article was previously published under Q190386





SYMPTOMS
If you print a PowerPoint 97 for Windows presentation to a Hewlett-Packard (HP) DeskJet, Hewlett-Packard DeskJet Plus, Hewlett-Packard DeskJet 500, Okidata OL-830, or an Okidata OL-400, the text may be printed in a Symbol or Dingbats font. These fonts do not include the regular alphabet, so your output may appear as gibberish, or the chosen font (such as Times New Roman) may appear unusual, improperly spaced, or corrupted.



RESOLUTION
To resolve this problem, follow these steps:  Make sure the presentation's orientation and the orientation of the printer driver are the same:  On the Windows Start menu, point to Settings, and then click Printers. Right-click the DeskJet printer icon, and then click Properties on the menu that appears. Click the Paper tab. Change the orientation to Landscape. Click OK. </li> To reinitialize the HP DeskJet driver, switch your presentation to a different printer driver and then switch it back again. To do this, follow these steps:  On the File menu, click Print.</li> Choose a printer other than a DeskJet from the list of installed printers.</li> To register this change, you must click OK, but you may then cancel the print job by double-clicking the printer icon on the status bar at the bottom of the screen.

NOTE: You may need to exit and restart PowerPoint for your printer change to take effect.</li> On the File menu, click Print.</li> Select DeskJet from the list of installed printers.</li> Make whatever other print choices you want to use and click OK.</li></ol> </li></ol>

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MORE INFORMATION
These steps also work if you encounter the same problem with other printers. Here is a list of other printers that may exhibit this problem:

DEC Colorwriter 520 IC

Epson FX80

Epson LQ 850

Hewlett-Packard LaserJet IIp

Hewlett-Packard DeskJet 1600c

Lexmark ExecJet 4076c

Okidata OL-400e

Panasonic KXP-2450

Panasonic KXP 2123

Star NX 2400 24-pin printer

Xerox 250 Workcenter printer

For the Star NX 2400, the slide orientation in the slide setup and printer driver have to match to print properly.

This problem has also occurred with the following configuration:

PowerPoint 97 for Windows

Windows NT 3.51 workstation

DeskJet 550c driver, version 3.11 (printing to 660c)

Version 3.51 of Unidrv.dll

Version 4.00.950 of Unidrv.dll

Additional query words: 8.00 w_powerpt powerpnt wingdings dingbats garbled messed up unreadable foreign garbage characters

Keywords: kbfont kbprint kbprb KB190386

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