Microsoft KB Archive/185032

Zone: You Are Not Prompted to Sign In to the Zone

PSS ID Number: Q185032 Article last modified on 03-22-1999

WINDOWS:4.0

WINDOWS

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The information in this article applies to:

 MSN Gaming Zone Microsoft Internet Explorer version 4.0 for Windows 95 Microsoft Internet Explorer version 4.0 for Windows NT 4.0 == Microsoft Windows 98 == 

= SYMPTOMS =

When you use version 4.0 or 4.01 of Microsoft Internet Explorer to connect to the MSN Gaming Zone, you may not be prompted to sign in to the Zone.

= CAUSE =

This behavior can occur if either of the following conditions is true:


 * Internet Explorer is configured to cache your passwords.
 * The Msvcrt.dll file is missing, damaged, or the version of the the Msvcrt.dll file is incorrect.

= RESOLUTION =

To resolve this issue, use the appropriate method.

Change the Internet Explorer Logon Settings:
To configure Internet Explorer to display the Zone Sign In dialog box, follow these steps to change your security settings in Internet Explorer:


 * 1) Start Internet Explorer.
 * 2) On the View menu, click Internet Options.
 * 3) Click the Security tab.
 * 4) In the Zone box, click Trusted Sites Zone.
 * 5) Click Add Sites.
 * 6) In the “Add this Web site to the zone” box, type &quot;http://*.zone.com&quot; (without the quotation marks), and then click Add.
 * 7) Click to clear the “Require server verification (https) for all sites in this zone” box, and then click OK.
 * 8) On the Security tab, click Custom (For Expert Users), and then click Settings.
 * 9) In the Security Settings dialog box, scroll down to User Authentication.
 * 10) Under Logon, click &quot;“Prompt for user name and password,” and then click OK.
 * 11) Click OK.

Reinstall the Msvcrt.dll File:
To install the correct version of the Msvcrt.dll file, reinstall any of the following programs:

  Microsoft Windows 95/98.   Any DirectX-based game.   Microsoft Internet Explorer 4.0. </li>  DirectX version 5.2 or greater. The latest version of DirectX is available as a free download from the following Microsoft Web site: http://www.microsoft.com/directx </li></ul>

= MORE INFORMATION =

MSN Gaming Zone requires a password when you sign in to the Zone. The Zone uses the sign in process to authenticate users, to allow users to connect to the Zone from different computers, and to allow multiple users to connect to the Zone from the same computer using their individual Member IDs.

If you configure Internet Explorer to cache your MSN Gaming Zone password, the Zone does not prompt you to sign in, and you cannot use a different Member ID to sign in to the Zone.

To use a different Member ID to sign in to the Zone, follow these steps:


 * 1) Disconnect from the Zone.
 * 2) Right-click the MSN Gaming Zone icon on the taskbar, and then click Close.
 * 3) Reconnect to the Zone.
 * 4) In the Sign In dialog box, type the Member ID and password you want to use.

Additional query words: msngz igz msgame log login refresh kbfaq

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========================================================= Keywords : kbenv kbui igz kbimu msgame kbfaq Version : WINDOWS:4.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.