Microsoft KB Archive/946940

= Print Driver Upgrade Hangs During Installation =

Article ID: 946940

Article Last Modified on 12/29/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Ultimate

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Source: Microsoft Support



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Action


Result
You encoutner the following symptoms on the Windows Server 2003 computer or Windows Vista computer:

When you try to install printer, the add Printer Wizard Hangs.

The system hangs.

The printer spooler hangs.



Cause
The hpbmini.dll file or the hpcdmc32.dll file may cause the issue. These two files are from HP.



Resolution
Rename, replace or remove the file labeled “hpbmini.dll” and/or “hpcdmc32.dll” from the %windir%\system32\spool\drivers\w32x86\3 directory. Here %windir% is the folder where Windows is installed, normally c:\Windows.



More Information
HP has explained the issue in the following document:

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01235661/c01235661.pdf



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Keywords: kbnomt kbrapidpub KB946940

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