Microsoft KB Archive/254967

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America Online 4.0 Cannot Establish Modem Connection in Windows 2000

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Q254967

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The information in this article applies to:


 * Microsoft Windows 2000 Professional

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SYMPTOMS
After you upgrade from Microsoft Windows 95 or Microsoft Windows 98 to Windows 2000, America Online (AOL) 4.0 cannot establish a modem connection. When you attempt to connect to AOL using a modem, you experience an endless string of redials because of unsuccessful connections. You receive an "Unable to initialize modem" message, AOL dials and begins a carrier signal, and then hangs up. The status bar displays "Unable to make a connection."

Connections over TCP/IP work correctly.

CAUSE
This behavior occurs because AOL installs its own network adapter, which is a .vxd file. This does not work with Windows 2000.

RESOLUTION
To correct this issue, contact America Online to obtain the AOL dialing software that is compatible with Windows 2000.

For additional informationon Windows 2000 and America Online software, click the article number below to view the article in the Microsoft Knowledge Base:

"Q254370 ISP Client Software Compatibility with Windows 2000"

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbfaqw98w2k

Keywords : kb3rdparty appscomp KBW2KHOME

Issue type : kbprb

Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro