Microsoft KB Archive/132666

{|
 * width="100%"|

Logitech MouseWare 6.5 and Norton Desktop

 * }

Q132666

-

The information in this article applies to:


 * Microsoft Windows 95

-

SYMPTOMS
After you install MouseWare 6.5 on a computer running Norton Desktop in Windows 95, when you start the computer the following error message is displayed on a blue screen:

Invalid VXD dynamic link call from SYMEvent (01) + 0000121F to device VMD, Service 7. Your Windows configuration is invalid. Run Windows Setup program again to correct this problem.

CAUSE
This problem occurs because Norton Desktop for Windows is not compatible with MouseWare 6.5 when you are running Windows 95.

RESOLUTION
To resolve this problem, change to one of the Logitech mouse driver types listed in the Mouse tool in Control Panel. If you install any MouseWare version written for Windows 3.1, you need to change to one of the Windows 95 Logitech mouse types to reinstall the Windows 95 Logitech driver.

MORE INFORMATION
According to Logitech, MouseWare 6.5 and earlier is not designed to work with Windows 95. You may want to contact Logitech to obtain an upgraded version of MouseWare designed to work with Windows 95.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords : kbhw win95

Issue type :

Technology : kbWin95search kbWin95