Microsoft KB Archive/813548

= You Cannot Obtain Remote Assistance by Using the Exchange Server Instant Messaging Client =

Article ID: 813548

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
When you try to use the Remote Assistance support tool to obtain help, you cannot establish a connection by using Instant Messaging.



CAUSE
This problem occurs because you have the Microsoft Exchange Server Instant Messaging client installed on your Windows Server 2003-based computer. The Remote Assistance feature is currently not supported by Exchange Instant Messaging on the Windows Server 2003 operating system.



RESOLUTION
To resolve this problem, obtain and install Microsoft Windows Messenger 4.7. To obtain this program, visit the following Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: messenger RA remote desktop

Keywords: kbpending kbbug kbprb KB813548

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