Microsoft KB Archive/927957

= Error message when you install ProClarity Web Professional 6.0 from the download component on the Analytics Server Web site: &quot;The InstallShield Engine (iKernel.exe) could not be installed&quot; =

Article ID: 927957

Article Last Modified on 2/7/2007

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APPLIES TO


 * ProClarity Analytic Server

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SYMPTOMS
When you install ProClarity Web Professional 6.0 from the download component on the ProClarity Analytics Server (PAS) Web site, you receive the following error message:

The InstallShield Engine (iKernel.exe) could not be installed. IKernel.exe could not be copied to 'C:\Program Files\Common Files\InstallShield\Engine\6\Intel 32'. Make sure that you have the appropriate priveleges to copy files to this folder. (0x5)

Note In this error message, the word &quot;priveleges&quot; is a misspelling for the word &quot;privileges.&quot;



CAUSE
This issue occurs because you do not have the local administrative permissions that are required to install ProClarity Web Professional 6.0.



RESOLUTION
To resolve this issue, use a local administrator account to install ProClarity Web Professional 6.0.

Keywords: kbtshoot kbprb KB927957

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