Microsoft KB Archive/295696

= XADM: Key Management Service Not Processing New Client Enrollment Requests =

Article ID: 295696

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q295696



SYMPTOMS
While you are enrolling new clients in advanced security, the client may not receive a reply from the Key Management server (KM server) verifying a successful enrollment.

The client forwards the signing public key to the System Attendant mailbox. The System Attendant then forwards this mail to the KM server for processing.

The client never receives a reply from the KM server verifying enrollment in advanced security.



CAUSE
The following registry key should match the directory name for the Exchange Server Organization.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Parameters\Enterprise NOTE: The above registry key is one path; it has been wrapped for readability.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Start Registry Editor. Go to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Parameters\Enterprise

 Right-click the Enterprise key and modify the value to match the directory name for your Exchange 5.5 Organization.

Keywords: kbprb KB295696

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