Microsoft KB Archive/146119

= Macintosh Bookshelf '95 ErrMsg: Please Insert the Microsoft... =

Article ID: 146119

Article Last Modified on 12/15/1999

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APPLIES TO


 * Microsoft Bookshelf 95 for Macintosh

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This article was previously published under Q146119



SYMPTOMS
When you start Bookshelf, you receive the following error message:

Please insert the Microsoft Bookshelf '95 disc in the CD-ROM drive



CAUSE
Some of the Bookshelf compact discs contain the wrong volume name. These discs are named "Bookshelf 95 for Mac X," rather than "Bookshelf '95."

Because the compact disc is not correctly named, the program does not recognize that the disc is in the drive.



STATUS
Microsoft has confirmed this to be a problem with the 1995 edition of Bookshelf for the Macintosh. The problem has been resolved and systems are currently being shipped with the correctly named compact disc.



RESOLUTION
When the disc is in the CD-ROM drive, the disc icon is displayed on the desktop. This icon should be named "Bookshelf '95." If another name appears with the icon, you need to order a new compact disc.



MORE INFORMATION
Many hardware resellers bundle various software application programs on new computer systems. Bookshelf for the Macintosh, 1995 edition, may be one of these bundled products.

Additional query words: 1995 multi media multimedia multi-media mmtitles kbmm

Keywords: KB146119

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