Microsoft KB Archive/199173

= Setup Unable to Complete ACME Setup =

Article ID: 199173

Article Last Modified on 10/2/2003

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APPLIES TO


 * Microsoft Internet Explorer Administration Kit 4.0
 * Microsoft Internet Explorer Administration Kit 4.01
 * Microsoft Internet Explorer Administration Kit 4.01a

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This article was previously published under Q199173



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you install a build of Internet Explorer, the package fails during the ACME setup phase. No error messages occur and the Active Setup Log.txt and Internet Explorer Setup Log.txt do not show any errors. Setup fails in the middle of the install.



CAUSE
Intel Landesk (an antivirus program) version 5.02 running in real-time scan mode causes this problem.



WORKAROUND
To work around this problem, you can temporarily disable the real-time scanning while installing Internet Explorer.

To do this, do the following:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


 * 1) Start Registry Editor (Regedt32.exe).
 * 2) Locate the value under the following key in the registry:

NOTE: The above registry key is one path; it has been wrapped for readability.
 * 1) Change the value to 0 to disable and wait 30 seconds for this to take effect.
 * 2) Quit Registry Editor.
 * 3) Run the Internet Explorer 4.0 install program.
 * 4) Set the registry value back to 1.

Additional query words: ie;ieak

Keywords: kbprb kbpending KB199173

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