Microsoft KB Archive/941724

= Services of Communication Server 2007 edge servers cannot start on a server that is running Access Edge Server =

Article ID: 941724

Article Last Modified on 9/18/2007

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APPLIES TO


 * Microsoft Office Communications Server 2007 Standard Edition
 * Microsoft Office Communications Server 2007 Enterprise Edition

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SYMPTOMS
On a server that is running Microsoft Office Communications Server 2007 Access Edge Server, the RTCSRV service cannot start.

Note If A/V Conferencing Edge Server is also running on the server, the following services cannot start:
 * RTCMEDIARELAY
 * RTCMRAUTH

Note If Web Conferencing Edge Server is also running on the server, the RTCDATAPROXY service cannot start.

When this problem occurs, the following events are logged in the System log.

Event 1
Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7009

Date:

Time:

User: N/A

Computer:

Description:

Timeout (30000 milliseconds) waiting for the Office Communications Server Access Edge service to connect. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event 2
Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000

Date:

Time:

User: N/A

Computer:

Description:

The Office Communications Server Access Edge service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

If you run the Validation Wizard on the server, the following error message is logged in the Validation Wizard log.

Note Based on the edge servers that run on the server, the following error message varies. For example, if Web Conferencing Edge Server does not run on the server, information about Web Conferencing Edge Server is not in the following error message.

Starting Service Service Name: RTCSRV

Descriptive Name: Office Communications Server Access Edge

Service Status: Error

Failure

[0xC3EC79E6] Service failed to start as requested.

Starting Service Service Name: RTCDATAPROXY

Descriptive Name: Office Communications Server Web Conferencing Edge

Service Status: Error

Failure

[0xC3EC79E6] Service failed to start as requested.

Starting Service Service Name: RTCMEDIARELAY

Descriptive Name: Office Communications Server Audio/Video Edge

Service Status: Error

Failure

[0xC3EC79E6] Service failed to start as requested.

Starting Service Service Name: RTCMRAUTH

Descriptive Name: Office Communications Server Audio/Video Authentication

Service Status: Error

Failure

[0xC3EC79E6] Service failed to start as requested.



CAUSE
This problem occurs because the Authenticated Users group is not a member of the Users group.



RESOLUTION
To resolve this problem, add the Authenticated Users group to the local Users group.

To do this, follow these steps:
 * 1) Click Start, click Run, type lusrmgr.msc, and then click OK.
 * 2) In the Local Users and Groups window, click Groups, and then double-click Users.
 * 3) In the Users Properties dialog box, click Add.
 * 4) In the Select Users dialog box, click Locations, click to select the local computer name in the list, and then click OK.
 * 5) In the Select Users dialog box, type Authenticated Users under Enter the object names to select.
 * 6) Click Check Names, and then click OK.
 * 7) In the Users Properties dialog box, click OK.
 * 8) Close the Local Users and Groups window.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
By default, the Authenticated Users group is a member of the local Users group. Edge server services require that the Authenticated Users group is a member of the local Users group.

Keywords: kbexpertiseadvanced kbtshoot kbprb KB941724

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