Microsoft KB Archive/277817

= OL98: Integrated File Management (IFM) Cause Views to Corrupt =

Article ID: 277817

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q277817



SYMPTOMS
When you use Outlook Integrated File Management (IFM), the views may corrupt and Outlook may stop responding.



CAUSE
This problem occurs when the Views.dat file reaches a size between 175 and 220 kilobytes (KB).



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook 98 service release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

Component:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The following are the symptoms of the view corruption:
 * Details is not set as the default view for folders.
 * The views that you set for folders have been changed to other views.
 * Outlook stops responding.

Additional query words: OL2K hang

Keywords: kbbug kbfix kbqfe kbhotfixserver KB277817

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