Microsoft KB Archive/819844

= PRB: WinZip Process Remains in Memory When the Antivirus Program Is Not Set to Exclude Compressed Files =

Article ID: 819844

Article Last Modified on 8/19/2003

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APPLIES TO


 * Microsoft TV Interactive Program Guide 1.5

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SYMPTOMS
Microsoft TV IPG uses the WinZip Computing, Inc. WinZip program to uncompress the listing files that Tribune Media Services (TMS) provides. Sometimes, the WinZip process (Winzip.exe) may remain in memory after the process has completed.



CAUSE
This problem might occur because the antivirus program is not configured correctly.



RESOLUTION
Add the following file name extensions to the exclusion list of your antivirus program:
 * FSF
 * TXT
 * Z
 * ZIP



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Winzip ZIp IPG hang memory

Keywords: kbprb KB819844

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