Microsoft KB Archive/831830

= The Systems Management Server 2.0 Hardware Inventory Agent service does not start after you run PatchInstall.exe by using the /q switch and the /z parameter =

Article ID: 831830

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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SYMPTOMS
You run the Patch Installation Agent (PatchInstall.exe) that is included with the Microsoft Systems Management Server (SMS) Software Update Services Feature Pack (SUS), and you use the /q switch together with the /z parameter. If you do this, the SMS Hardware Inventory Agent service may not start when you restart the computer.



RESOLUTION
To resolve this problem, you must apply the hotfix that are mentioned in the following Microsoft Knowledge Base article:

835520 Software Update Services Feature Pack scan tools incorrectly detect the client language in Systems Management Server 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



How to apply the hotfix
To apply the hotfix, run the Setup program for the appropriate update, where  represents your 3-digit language code:
 * Security Update Inventory Tools - SecurityPatch_ .exe
 * Distribute Software Updates Wizard - PatchWiz_ .exe
 * Microsoft Office Inventory Tool for Updates - OfficePatch_ .exe

To upgrade to a more recent version of Systems Management Server, you must remove the existing installation. In this case, the Setup program detects existing installations and then prompts you to remove them.

If you apply SecurityPatch_ .exe, do not remove existing SUS packages, SUS advertisements, or SUS collections. Do not create a new SUS collection and a new SUS advertisement. Make sure that you use the same name for the SUS package as in the earlier installation.

To update existing SUS package to include the new Scanhlpr.dll file, follow these steps:
 * 1) Click Start, point Programs, point to Systems Management Server, and then click SMS Administrator Console.
 * 2) In the SMS Administrator console, click Packages.
 * 3) On the Action menu, click All Tasks, and then click Update Distribution Points.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbsms200fix kbfix kbbug KB831830

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