Microsoft KB Archive/888090

= Routing and Remote Access stops responding in Windows Server 2003 =

Article ID: 888090

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2004 Standard Edition
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
Assume the following scenario: You try to establish a virtual private network (VPN) connection with a remote site on a Microsoft Windows Server 2003-based computer that is running Routing and Remote Access. In this scenario, Routing and Remote Access becomes unresponsive, and you cannot quit the service. You must restart your computer to restart Routing and Remote Access. Additionally, you may experience either of the following symptoms:  If you try to reconnect the VPN connection, the VPN connection remains in the connecting state. If you try to restart the Routing and Remote Access service, you may receive the following error message:

Error 1053: The service did not respond to the start or control request in a timely fashion.





Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-Bit Editions
  Date         Time   Version            Size    File name 18-Oct-2004 07:21  5.2.3790.223      335,360  Tcpip.sys

Windows Server 2003, 64-Bit Editions
  Date         Time   Version            Size    File name 17-Oct-2004 23:21  5.2.3790.223      973,824  Tcpip.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: ISA2004 ISA Server 2004 DOD PPTP/L2TP ISDN link Dial on demand static routes Rasman hanging Internet Connection reboot

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB888090

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