Microsoft KB Archive/236417

= OL97: Error in Riched20.dll When Starting Outlook =

Article ID: 236417

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q236417



SYMPTOMS
When you start Outlook, you receive the following error message:

Outlook caused an Invalid Page Fault in module Riched20.dll



CAUSE
The first message in your Inbox contains content that cannot be displayed in the Preview Pane.



RESOLUTION
Start Outlook with the Preview Pane deactivated and then move the message to a different location.



MORE INFORMATION
To deactivate the Preview Pane, follow these steps:
 * 1) On the Windows Start menu, click Run. In the Open box, type "Outlook:Contacts" (without the quotes). This starts Outlook in a folder other than the Inbox.
 * 2) On the Tools menu, click Options, and then click the General tab.
 * 3) Click Add-in Manager, and then click to clear the Preview Pane check box. Click OK, and OK again. On the File, menu, click Exit and Log Off.
 * 4) Restart Outlook, and then locate the first message in your Inbox. Move the message to another folder location, or delete the message.
 * 5) Repeat the steps you followed in steps two and three, clicking to select the Rules Wizard check box. Click OK, and click OK again.
 * 6) On the File menu, click Exit and Log off. When you restart Outlook, the error should not occur.

Keywords: kbprb KB236417

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