Microsoft KB Archive/323030

= IIS Fails After the Site Server Authentication Service Unloads =

PSS ID Number: 323030

Article Last Modified on 10/31/2003

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The information in this article applies to:


 * Microsoft Site Server 3.0

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This article was previously published under Q323030



SYMPTOMS
In Microsoft Site Server 3.0, the Site Server Authentication Service unloads and does not log any error messages in the event log.



CAUSE
When a user connects to the Web site, the user's profile is cached by the Site Server Authentication Service. If user logs on repeatedly in a short time, the user profile cache may become invalid. Subsequent logons may cause the Site Server Authentication Service to fail. Because the Site Server Authentication Service runs in the Microsoft Internet Information Services (IIS) process, IIS also fails. Users cannot access the site until IIS restarts.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  28-Jun-2002  20:47  7.0.1323.0        105,216  Msapssps.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Microsoft has confirmed that this is a problem in Site Server 3.0.

Keywords: kbbug kbfix KB323030

Technology: kbAudDeveloper kbSiteServ300 kbSiteServSearch

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