Microsoft KB Archive/164377

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Cannot Connect to Remote Access Server with Dial-Up Networking

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Q164377

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you use Dial-Up Networking in Windows 95 to dial into a remote network, you may receive the following error message:

Cannot negotiate a compatible set of networking protocols

CAUSE
This problem can occur when Rasapi32.dll is unable to unload the session management module (SMM) if it returns an error during the early phase of the authentication process.

RESOLUTION
This issue is resolved by the following updated files for Windows 95, and later versions of these files:

  RASAPI32.DLL  version 4.00.951  dated 11/9/95  147,456 bytes PPPMAC.VXD   version 4.00.951  dated 11/9/95  135,288 bytes

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

This issue is resolved in Microsoft Windows 98.

MORE INFORMATION
This problem seems to occur more often when you are attempting to connect to MSN, The Microsoft Network, but can also occur when you are connecting to other remote access servers.

For additional information about issues resolved by updates to these components, please see the following articles in the Microsoft Knowledge Base:

Q165402 Windows 95 Update to Encrypt Passwords in Memory

Q149396 Cannot Change Expired Windows NT Password with DUN

Q140460 Dial-Up Networking Does Not Obtain an IP Address

"Q154434 Err Msg: No Domain Server Was Available to Validate..."

For additional information about Windows 95 updates, please see the following article in the Microsoft Knowledge Base:

"Q161020 Implementing Windows 95 Updates" Additional query words: connectoid ppp chap

Keywords : kberrmsg kbnetwork dun win95

Issue type : kbprb

Technology : kbWin95search kbWin95