Microsoft KB Archive/224486

= PPT2000: Error Message: Problem Starting NetShow Programs =

Article ID: 224486

Article Last Modified on 12/2/2005

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition

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This article was previously published under Q224486



ERROR MESSAGE
When you start an online broadcast in Microsoft PowerPoint, you may receive the following error:

Problem starting NetShow programs.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.



CAUSE
This error can be caused by missing or damaged files on the presenter computer, or by problems with the NetShow server.



THINGS TO TRY
Repair Office 2000 to ensure that all files are present and registered properly on the presenter computer.
 * 1) Close all programs that are open.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) In Control Panel, double-click the Add/Remove Programs icon.
 * 4) In the Add/Remove Programs Properties dialog box, click your Microsoft Office 2000 installation, and then click Add/Remove.
 * 5) In the Microsoft Office 2000 Maintenance Mode dialog box, click Repair Office.
 * 6) In the Reinstall/Repair Microsoft Office 2000 dialog box, click to select Repair errors in my Office installation, and then click Finish.
 * 7) When the Office Repair is finished, you may be prompted to restart Windows. If you are, click Yes and let Windows restart.

If you continue to experience the problem, please try a new online broadcast for testing purposes. Create a new online broadcast using only the Presenter Machine and one audience member. Do not use a NetShow server. If this test is successful, the issue is being caused by the NetShow server. In this case, consult your NetShow documentation.

If these steps do not resolve this issue, please see the general troubleshooting portion of the following article in the Microsoft Knowledge Base:

229951 PPT2000: Troubleshooting Online Broadcasting



MORE INFORMATION
For a general overview of online broadcasting, please see the following article in the Microsoft Knowledge Base:

229826 PPT2000: Overview of Online Broadcasting with NetShow.

Additional query words: OFF2000 ppt9 ppt2k pp9 pp2kk PowerPoint9 PowerPoint2k

Keywords: kberrmsg kbinfo kbdownload kbconf kbprb KB224486

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