Microsoft KB Archive/327426

= PRB: Server Appliance Kit MDM Job Status Indicates &quot;In progress&quot; After the MDM Controller Has Shut Down =

PSS ID Number: 327426

Article Last Modified on 9/18/2002

-

The information in this article applies to:


 * Microsoft Server Appliance Kit (SAK), version 2.01

-



This article was previously published under Q327426



SYMPTOMS
If you use the Server Appliance Kit (SAK) Web UI to send jobs to a Multiple Device Management (MDM) controller, the job status may continue to indicate &quot;In Progress&quot; although the MDM controller shutdown process has completed.



CAUSE
This problem may occur only if multiple administrative jobs that include a Shutdown Job are simultaneously sent to the MDM controller. After the MDM controller has shut down, all pending jobs remain unprocessed.



RESOLUTION
To prevent this behavior, Microsoft recommends that administrators of SAK follow these steps:
 * Avoid simultaneous administrative actions on the MDM controller from multiple locations.
 * If you must send multiple jobs to the MDM controller, make sure that you send the Shutdown Job last.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

