Microsoft KB Archive/150907

= Microsoft Knowledge Base =

Err Msg: An Error Occurred During the Connection
Last reviewed: August 12, 1997

Article ID: Q150907

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS
If you sign in to MSN, The Microsoft Network, using Remote Mail to update headers, disconnect from MSN, mark the headers for retrieval, and then use Remote Mail to connect to a different MSN account, you may receive the following error message:

An error occurred during the connection. Action Canceled.

CAUSE
This issue may occur when you click Cancel to interrupt the download of Remote Mail to your Inbox.

RESOLUTION
Either sign back in to the first account to download mail before you connect to the second account, or do not mark the headers from the first account for retrieval before you sign in to the second account.

Close Microsoft Exchange and press the CTRL+ALT+DELETE key combination to make sure no Microsoft Exchange processes are running. If any Microsoft Exchange processes are running, click the process and then click End Task. Repeat until no Microsoft Exchange processes are running. You must now restart Microsoft Exchange to use Remote Mail.