Microsoft KB Archive/820672

= You receive an error message when you try to send or receive messages in Outlook 2000 =

Article ID: 820672

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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SYMPTOMS
When you try to send or receive messages in Outlook 2000, you may receive one of the following error messages:

The connection to the server has failed. Account: ' ', Server: ' ', Protocol:, Port: 25 (or 110), Secure (SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

or

Unable to connect to the server, Account: ' ', Server: ' ', Protocol:, Port: 25 (or 110), Secure (SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E



RESOLUTION
To troubleshoot this issue, follow these steps:
 * 1) When you receive of the error messages that the &quot;Symptoms&quot; section of this article describes, make a note of the name of the server referenced in the error message.
 * 2) Click Start, click Run, and then type TELNET , where   is the name of your mail server.
 * 3) Click OK. If you cannot connect to the server by using Telnet, there is a network connection problem to your mail server or to your Internet service provider (ISP). Contact your network administrator or ISP to help resolve the connection problem.
 * 4) If Telnet is successful, click Start, point to All Programs, and then click Outlook Express.
 * 5) Try to log on to Outlook Express with your Outlook 2000 mail account. If you cannot log on by using your Outlook 2000 account, the problem may be caused by a Winsock or MAPI issue. See contact information later in this article to contact Microsoft Product Support to help resolve the issue. If you can log on using your Outlook 2000 e-mail account, continue to Step 6.
 * 6) Quit Outlook Express, and then start Outlook 2000.
 * 7) To remove the existing account, click E-mail Accounts on the Tools menu.
 * 8) Click View or change existing e-mail accounts, and then click Next.
 * 9) Click to select the e-mail account, and then click Remove.
 * 10) Click Finish to close the E-mail Accounts window.
 * 11) On the File menu, click Import and Export..
 * 12) Click to select the Import Internet Mail Account Settings check box, and then click Next.

Outlook finds and imports your account from Outlook Express.
 * 1) Quit Outlook 2000, and then restart Outlook 2000.

Try to log on with your account. If you can log on and send and receive messages, this issue was caused by a corrupted account. If you still receive the error messages after you finish these steps, contact Microsoft Product Support to resolve the issue.

For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Keywords: kbreceivemail kbemail kbaccounts kbnetwork kbprb KB820672

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