Microsoft KB Archive/132161

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IA: Can't Access URL After CompuServe Internet Connection

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Q132161

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The information in this article applies to:


 * Microsoft Internet Assistant for Word, versions 1.0, 1.0z
 * Microsoft Word for Windows, versions 6.0a, 6.0c

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SYMPTOMS
You are unable to access a URL from Internet Assistant, even though you can access the Internet from CompuServe's Internet Forum.

CAUSE
You are using one of CompuServe's proprietary interfaces--CompuServe FTP, Usenet, or Telnet--to access the Internet. (These interfaces are available in the Internet Forum on CompuServe.) These services require the software interface provided by CompuServe and are not compatible with the Internet Assistant for Word for Windows.

RESOLUTION
Install CompuServe Internet Dialer. This will set up a PPP (point-to-point) dial-up connection that allows you to access the Internet through a local CompuServe phone number. To set up CompuServe Internet Dialer on your system, do the following:


 * 1) Log onto CompuServe using an existing account.
 * 2) At the CompuServe prompt, type GO INTERNET to go to the Internet forum.

NOTE: The Internet forum is an extended service, so connect charges may apply.
 * 1) Select the Direct Internet Access (PPP) option and follow the instructions for downloading and installing the PPP service.
 * 2) Run the CompuServe Internet Dialer program to establish a PPP connection. You can now use Internet Assistant as a browser.

NOTE: CompuServe provides a browser called Spry Mosaic with its Internet Dialer program. Spry Mosaic is an Internet browser program without editing capability. It is similar to Netscape.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: winword word6 wincim iaword

Keywords : kbwdinternet

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