Microsoft KB Archive/272695

= IntelliType Mac: Keyboard Preferences for Multiple User Accounts Are Lost After You Restart the Computer =

Article ID: 272695

Article Last Modified on 9/23/2003

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APPLIES TO


 * Microsoft IntelliType 1.0 for Macintosh
 * Microsoft IntelliType 1.1 for Macintosh

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This article was previously published under Q272695



SYMPTOMS
When you restart a Macintosh computer that is configured to use multiple user accounts, the customized IntelliType preferences for the Owner account are preserved, but the customized IntelliType preferences for all other user accounts may be lost.

In addition, when you log on to the computer after you restart it and then press a customized Internet Hot Key on the keyboard, you may receive the following error message:

Microsoft Keyboard: Can't open the requested item.



RESOLUTION
There is no resolution to this issue at this time.

To prevent this issue from occurring, do not shut down or restart the computer.

If you lose your personalized IntelliType preferences, open the Microsoft Keyboard control panel, and then select the IntelliType preferences that you want to use.



STATUS
Microsoft has confirmed that this is a problem in Microsoft IntelliType software for Macintosh, versions 1.0, 1.1.



MORE INFORMATION
When several users on the same computer use the IntelliType software to customize their keyboard preferences, their customized keyboard preferences are preserved until the computer is shut down or restarted.

As long as the computer is not shut down or restarted, the customized keyboard preferences are loaded automatically when a user logs on to the computer.

Additional query words: 1.00 1.10 mnk intelli type key board natural internet pro mac

Keywords: kbbug kbhardware kb3rdparty kbpending KB272695

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