Microsoft KB Archive/254137

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Cannot Install SimCity 3000 Building Architect Tools and 1.1 Patch in Windows 2000

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Q254137

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The information in this article applies to:


 * Microsoft Windows 2000 Professional

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SYMPTOMS
When you download and then run the SimCity 3000 Building Architect Tools and the version 1.1 patch compressed self-extracting file, you receive the following error message after Setup starts:

You either don't have DirectX installed, or you have an unrecognizable version. You will need to install DirectX 6.0 in order to use the SimCity 3000 Building Architect.

Whether you click Yes or No, Setup seems to continue normally, and shortcuts are placed on the Start menu. When you click one of the shortcuts, you receive a "missing shortcut" error message. If you check the hard disk, you may notice that no files were copied to the SimCity program folder.

CAUSE
This behavior occurs because Windows 2000 includes DirectX version 7, and the SimCity 3000 Building Architect Setup does not recognize it as a valid DirectX version.

RESOLUTION
To work around this behavior, use any unzipping tool (such as WinZip) to extract the files from the compressed file manually. Then, run the extracted Setup.exe file. For additional information about this issue, please contact SimCity. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

MORE INFORMATION
For additional information, visit the SimCity Web site:

"http://www.simcity.com" The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words:

Keywords : kb3rdparty kberrmsg KBW2KHOME

Issue type : kbprb

Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro