Microsoft KB Archive/316760

= XADM: Public Folder Hierarchy and Contents Do Not Replicate from Exchange Server 5.5 to Exchange 2000 or Exchange 2003 =

PSS ID Number: 316760

Article Last Modified on 12/13/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft Exchange Server 5.5
 * Microsoft Exchange Server 2003 Standard Edition

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This article was previously published under Q316760



SYMPTOMS
After you join a Microsoft Exchange 2000 Server computer or a Microsoft Exchange Server 2003 computer to an Exchange Server 5.5 site in a mixed-mode environment, the Exchange 2000 computer does not have the public folder hierarchy. If you try to replicate a public folder from another Exchange Server 5.5 computer to the Exchange 2000 or Exchange 2003 computer, the folder and its contents do not replicate. However, if you replicate a public folder from the Exchange 2000 or Exchange 2003 computer to any of the Exchange Server 5.5 computers, the operation is successful.



CAUSE
This issue may occur if the Exchange 2000 or Exchange 2003 Public Folder Store object does not have the appropriate mail attributes. As a result, the object cannot receive any replication messages. The proxy address for the Public Folder Store object must be present for replication to occur.

Use the ADSIEdit tool to view the Public Folder Store object in Active Directory to verify that the mail attributes are missing.

WARNING: If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Exchange 2000 Server, or both. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.

 Start ADSIEdit, and then browse to the following object, where  is the name of the Exchange 2000 or Exchange 2003 computer and   is the name of your Exchange Server organization:

CN=Public Folder Store ,CN=First Storage Group,CN=InformationStore,CN= ,CN=Servers,CN=Diagon,CN=Administrative Groups,CN= ,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=gryffindor,DC=com

 Right-click CN=Public Folder Store , and then click Properties. Click ProxyAddresses in the Select a property to view box.

The ProxyAddresses value is displayed as not set if the mail attributes are missing.



RESOLUTION
To resolve this issue, confirm that the Recipient Update Service is functioning properly and that it is stamping mail attributes on Active Directory objects. The Recipient Update Service for the enterprise configuration is responsible for stamping the Public Information Store object.



MORE INFORMATION
The issue may occur if you are using either a third-party e-mail address generator or an e-mail address generator that is not valid. When the system attendant starts, it attempts to load an address generation dynamic-link library (DLL) file for each address type that the Recipient Update Service is responsible for stamping. If the system attendant cannot load the DLL file for an address type, the Recipient Update Service does not stamp any e-mail addresses.

To confirm that you are experiencing this issue, restart the Microsoft System Attendant service, and then see if any of the following event ID messages have been logged in the application log:

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 2035

Description:

The e-mail address description object in the Microsoft Exchange

directory for the &quot;TYPE&quot; address type on 'i386' machines is missing.

-or-

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 2037

Description:

The file version of 'Address\TYPE\I386\3RDPARTY.dll' installed on the local server is not current. Unable to locate a correct version on any server in the site.

-or-

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 2027

Description:

Unable to generate the e-mail address. Unable to load address module 'C:\Exchsrvr\Address\TYPE\I386\3RDPARTY.dll' for address type 'TYPE'. Error 0xc007007e.

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

286356 Recipient Update Service Does Not Stamp Proxy Addresses

To verify that the Exchange 2000 or Exchange 2003 public folder store is not receiving any public folder replication messages from the Exchange Server 5.5 computer, turn on Diagnostics Logging on the Exchange Server 5.5 computer for the MSExchangeIS service, set the logging level for the Public Non-Delivery Reports (NDR) category to Maximum, and then look for either of the following event ID messages in the application log:

Event ID: 3039

Message ID: 1-1ABB95

NDR recipients: 1 of 1

/O=GEMS/OU=SITE1/CN=CONFIGURATION/cn=SERVERS/cn=SERVER02/cn=MICROSOFT PUBLIC MDB

The recipient name is not recognized (0, 0)

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Event ID: 3040

An outgoing replication message resulted in a non-delivery report.

Type: 0x20

Message ID: 1-1ABB93

Folder: (1-1AB01D) IPM_SUBTREE\GEMS Test Replication 5

NDR recipients: 1 of 1

/O=GEMS/OU=SITE1/CN=CONFIGURATION/cn=SERVERS/cn=SERVER02/cn=MICROSOFT PUBLIC MDB

The recipient name is not recognized (0, 0)

Additional query words: MSExchangeIS eventID 3093

Keywords: kbprb KB316760

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchange550 kbExchangeSearch kbExchangeServ2003Search kbExchangeServ2003St kbZNotKeyword2

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