Microsoft KB Archive/271585

= HMI ASP Error Because of Cpshost Access Violation =

Article ID: 271585

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Commercial Internet System 2.5

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This article was previously published under Q271585



SYMPTOMS
The Microsoft Commercial Internet System (MCIS) 2.5 HTML Mail Interface (HMI) may not work and may generate Active Server Pages (ASP) error messages. Microsoft Internet Explorer clients that are running HMI WebMail may generate the following error message:

error 'ASP 0115'

Unexpected error

/email/Messages.asp

A trappable error occurred in an external object. The script cannot continue running.

The MCIS 2.5 HMI server may log the following error messages in the Application event log:

Asp 5 error; Unexpected error

Intermittent access violations may occur and may impact performance over time.



CAUSE
This problem can occur if an access violation occurs in CPSHost, which is the posting acceptor during mail file attachment. This access violation is logged in DrWtsn32 logs and Exception Monitor Debug logs.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Site Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time                Size    File name     Platform --  08/03/2000  10:10a 7.0.1313.0   89,520  Cpshost.dll   x86



STATUS
Microsoft has confirmed that this is a problem in Microsoft Site Server 3.0.



MORE INFORMATION
This fix adds a check so that if this problem occurs, the null reference is identified, handled, and an error is logged.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB271585

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