Microsoft KB Archive/173922

= Microsoft Knowledge Base =

Err Msg: Authentication Failed While Connecting to the Mail...
Last reviewed: October 6, 1997

Article ID: Q173922

The information in this article applies to:


 * The Microsoft Network version 2.5

SYMPTOMS
When you use Microsoft Internet Mail and News to view your e-mail through MSN, The Microsoft Network, you may receive the following error message:

Authentication failed while connecting to the mail server. Please check your Internet Mail configuration to verify your mail server account name and password are correct.

CAUSE
This behavior can occur if Internet Mail is not configured correctly.

RESOLUTION
To resolve this behavior, configure Internet Mail correctly. To do so, follow these steps:


 * 1) Double-click the Mail icon on the desktop.
 * 2) On the Mail menu, click Options.
 * 3) On the Server tab, click Logon Using Secure Password Authentication, and then click OK.