Microsoft KB Archive/112304

= PC Win: MOVEUSER.EXE Err Msg: Export User Failed =

Article ID: 112304

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.2

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This article was previously published under Q112304



SYMPTOMS
When you use the MOVEUSER.EXE program to export a user to an .MMU file (using the Export option under the File menu), the following error may occur:

Export user Failed

When you use the MOVEUSER.EXE program to copy a user from one postoffice to another postoffice, the following error message may occur

Moving user  Failed

where  is the full name of the user being moved.



CAUSE
This problem can occur if the .MAI files corresponding to the messages in the user's .MBG file are missing.

The MOVEUSER.EXE program tries to read and save all the user's mail. It does this by reading the user's .KEY file to determine which message headers present in the user's .MBG file are not deleted. Each header in the .MBG file contains the name of the .MAI file containing the message. While going through the .MBG file, if MOVEUSER.EXE detects that the .MAI file for a header is missing, the above error messages are generated.

The problem of a missing .MAI file also manifests itself with the following error message when the corresponding mail message is read from the MS-DOS workstation:

Notice 16

Error reading mail

(Possibly previously deleted)



RESOLUTION
This problem can be resolved in one of the following three ways:
 * Delete the message(s) from the Microsoft Mail MS-DOS client.
 * Restore the missing .MAI file(s) from a backup copy.
 * Clear all the pointers to any lost MAIs.

To determine the .MAI file for the message in question
 Use the USRDMP.EXE or LISTUSER.EXE utility to get the user's 8-digit ID. These utilities are available to Mail administrators as part of the "Database Maintenance Utilities" document.

To obtain these utilities, please see the following article in the Microsoft Knowledge Base:

99419 PC DB: Database Maintenance Utilities (Complete)

 The user's .MBG file is <8-digit ID>.MBG and is present in the MBG subdirectory of the Microsoft Mail postoffice. From the user's .MBG file, you can determine the corresponding .MAI file for the message in question.

To clear all the pointers to any lost MAIs:

 * 1) Login to the user's account with the Windows client and spool all his or her mail into his or her .MMF.
 * 2) Reset the .KEY and .MBG.

This will clear all the pointers to any lost MAIs and will allow you to move the user to the new postoffice.



MORE INFORMATION
Additional query words: 3.00 3.00b 3.20 DBUTILS PSS

Keywords: KB112304

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