Microsoft KB Archive/308018

= Visio2000: Error Message: KEYHH Has Caused an IPF in Module Kernel32.dll =

Article ID: 308018

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q308018



SYMPTOMS
When you attempt to run Autodiscovery and Layout, or when you try to use the Visio Help engine in one of the Microsoft Visio 2000 products listed at the beginning of this article, you may receive the following error message:

KEYHH has caused an IPF in module Kernel32.dll

You receive this error message as soon as the Network Diagramming Assistant is displayed.



CAUSE
This behavior can occur if Visio Help is not properly installed during the Visio installation process.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Remove and Reinstall Visio Help

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double click Add/Remove programs.
 * 3) In the list of installed programs, click Microsoft Visio 2000, and then click Change.
 * 4) In the Microsoft Visio Installation Manager, click Next.
 * 5) Click Add/Remove, and then click Next.
 * 6) Click the icon immediately to the left of Help for Visio 2000, and then click Remove.
 * 7) Click Next twice. Visio Help is then removed. Click Finish when the setup process is complete.
 * 8) Restart your computer, and then start Visio. Run Autodiscovery and Layout.
 * 9) Repeat steps 1 through 5.
 * 10) Click the icon immediately to the left of Help for Visio 2000, and then click Install Locally.
 * 11) Click Next twice. Visio Help is then installed. Click Finish when the setup process is complete.
 * 12) Restart your computer, and then start Visio.

Method 2: Reinstall Internet Explorer 5.5
For additional information about how to reinstall Internet Explorer, click the article number below to view the article in the Microsoft Knowledge Base:

258893 Information About How to Reinstall Internet Explorer

Additional query words: prb

Keywords: kberrmsg kbprb KB308018

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