Microsoft KB Archive/173780

= Microsoft Knowledge Base =

Error Message: A Fatal Exception Error 06 Has Occurred
Last reviewed: October 6, 1997

Article ID: Q173780

The information in this article applies to:


 * The Microsoft Network versions 2.0, 2.5

SYMPTOMS
When you connect to MSN, The Microsoft Network, you may receive the following error message:

A fatal exception error 06 has occurred.

CAUSE
This behavior can occur if you are using an Everex StepNote laptop computer with a NeoMagic MagicGraph video adapter.

RESOLUTION
To resolve this behavior, use any of the following methods:

Method 1
Contact your computer manufacturer to determine if there is a newer video driver available. This error message may occur with version 4.03.00.2526 of the NeoMagic MagicGraph128ZV video driver.

Method 2
To work around this behavior, configure your computer to not use graphics accelerator functions. To do so, follow these steps:


 * 1) Right-click My Computer on the desktop, and then click Properties.
 * 2) On the Performance tab, click Graphics.
 * 3) Move the Hardware Acceleration slider to None.
 * 4) Click OK, and then click Close.
 * 5) Click Yes to restart your computer.