Microsoft KB Archive/944255

= FIX: Microsoft ActiveSync 4.5 may stop responding when you click Add in the &quot;Get Device Certificates&quot; dialog box =

Article ID: 944255

Article Last Modified on 11/13/2007

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APPLIES TO


 * Microsoft ActiveSync 4.5

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SYMPTOMS
When you click Add in the Get Device Certificates dialog box, Microsoft ActiveSync 4.5 may stop responding. This problem occurs when one of the following conditions is true:
 * The certification authority (CA) servers do not define any certificate templates.
 * The certificate templates have a single entry.
 * Authorization is required on the CA servers, and an authorization attempt generates an HTTP 401 error.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, use one of the following techniques:
 * Define a certificate template on the CA servers.
 * Add more than one entry in the certificate templates on the CA servers.
 * Make sure that authentication works correctly.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about ActiveSync 4.5, visit the following Microsoft Web site:

http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbpubtypekc kbhotfixserver KB944255

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