Microsoft KB Archive/130038

= PC Win: Unable to Sign Out After File Send in Office App. =

Article ID: 130038

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.2
 * Microsoft Mail Client 3.2

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This article was previously published under Q130038



SYMPTOMS
You may not be able to sign out of a Mail session if
 * You use another MAPI application (such as Mail or Microsoft Schedule+ for Windows)
 * You have used any of the mail forwarding and routing features in one of the Microsoft Office applications (such as Excel 5.0).

While that application is still running, you may receive the following error message:

Another application has denied your request.



CAUSE
Once you perform a mail-related function in one of these Microsoft Office applications, it appears to retain a handle to the open mail session. By design, this handle is left open so that subsequent attempts to do a File Send or Mail Merge to email does not require a login every time.



RESOLUTION
Exit the mail enabled application in order to sign out of Mail.



MORE INFORMATION
Applications with this behavior:
 * Excel 5.0
 * PowerPoint 4.0
 * Word 6.0 (c)

Applications without this behavior:
 * Excel 4.0
 * PowerPoint 3.0
 * Word 2.0
 * Access 2.0

In these earlier versions, the application opens a mail session if one has not yet established and closes it after you choose Send. If a session is already opened, it uses the existing session but do not grab the handle.

Additional query words: 3.20 3.20a

Keywords: KB130038

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