Microsoft KB Archive/824692

= Client computer cannot see or access the telephony resources on a server that is running Windows Server 2003 =

Article ID: 824692

Article Last Modified on 11/4/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
On a Windows XP-based or Windows 2000-based client computer, when you try to connect to the telephony resources on a server that is running Windows Server 2003, you cannot see or access the telephony resources.



CAUSE
This problem occurs because, by default, Windows Telephony (TAPI) in Windows Server 2003 uses a security setting level that the client does not support. This prevents the client from accessing the telephony resources on the server.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3) installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version           Size     File name --  14-Aug-2003  17:56  5.0.2195.6804      67,856  Remotesp.tsp 14-Aug-2003 17:56  5.0.2195.6804     128,272  Tapi32.dll

Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version           Size     File name      Platform --  18-Jul-2003  13:01  5.1.2600.1250      72,192  Remotesp.tsp   X86 18-Jul-2003 13:01  5.1.2600.1250     167,424  Tapi32.dll     X86 18-Jul-2003 13:01  5.1.2600.1250     203,264  Remotesp.tsp   IA64 18-Jul-2003 13:01  5.1.2600.1250     541,696  Tapi32.dll     IA64 18-Jul-2003 12:35  5.1.2600.1250      72,192  Wremotesp.tsp  IA64 18-Jul-2003 12:34  5.1.2600.1250     167,424  Wtapi32.dll    IA64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbwin2000presp5fix kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB824692

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