Microsoft KB Archive/176375

= XFOR: Microsoft Exchange CCMC Shuts Down and Logs Events 82 and 83 =

Article ID: 176375

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q176375





SYMPTOMS
The Microsoft Exchange Server Connector for Lotus CC-Mail (CCMC) logs the following events in the Windows NT Event Viewer:

  Event ID 82 An exception has occurred. The information is as follows: Exception code c0000005. Exception flags: 0. Exception address 2e3d3d3d. Number of parameters: 2. Exception information 0 2e3d3d3d.

Event ID 83: The exception UNKNOWN was caught in function dwCCExport.

These errors repeat 25 times, until the following event is logged:

  Event ID 85: The maximum number the thread restarts has been reached and the Microsoft Exchange Connector for Lotus cc:Mail will be shutdown. Try restarting the Microsoft Exchange Connector for Lotus cc:Mail service.

Restarting the CCMC does not resolve the problem. Moving the contents of \EXCHSRVR\CCMCDATA\EXPORT to another directory allows the CCMC to restart.



CAUSE
The file created by Export contains an illegal section name that is not handled properly by the CCMC.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbqfe kbhotfixserver kbbug kbfix KB176375

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