Microsoft KB Archive/813538

= PPT2000: You Cannot Save Your Presentation and Toolbar Icons Are Missing =

Article ID: 813538

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition

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SYMPTOMS
When you use the English version of PowerPoint with Hungarian language support and the Hungarian keyboard layout, you may experience one or more of the following symptoms:
 * You may not be able to save or close your presentation. Each time you try to save your presentation, a Ppt .tmp file is created and is saved to your hard disk.
 * Toolbar icons may be missing from the program window.
 * You may not be able to quit PowerPoint.
 * Graphs and charts in your presentation may be damaged and may not display as you expect.

Note Hungarian language support is installed from Disk 6 of the Microsoft Office 2000 MultiLanguage Pack.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size     File name --  24-Jan-2003  18:59   71,680  Msphu32.msp 24-Jan-2003 19:29  139,776  Msphu32_admin.msp After the hotfix is installed, the global version of this fix will have the following file attributes (or later) :   Date         Time   Version   Size     File name ---  16-Jan-2003  13:51  5.6.1.4   118,784  Msphu32.dll 16-Jan-2003 13:51  5.6.1.4   118,784  Msphu32.dll_hun- The Microsoft Office 2000 Proofing Tools Kit version of this fix should have the following file attributes or later:   Date        Time   Size       File name ---   15-Apr-2003 03:02  6,306,816  Ptk.msp 15-Apr-2003 03:12 6,309,888  Ptkff.msp After the hotfix is installed, the Office 2000 Proofing Tools Kit version of this fix will have the following file attributes (or later):   Date         Time   Version    Size        File name --   15-Sep-2000  22:05  n/a        3,993,607   Msgr2en.lex 19-Oct-2001 16:51  7.0.0.9    1,155,072   Msgr2pb.dll 05-Dec-2002 12:10  3.0.0.35   1,564,672   Msgrit32.dll 25-Apr-2002 16:52  1.0.1.9      856,064   Msgrsw32.dll 13-Nov-2001 19:35  n/a        2,728,382   Msgr_sw.lex 28-Feb-2003 18:08  1.7.0.82     364,603   Mspfr32.dll 16-Jan-2003 13:51  5.6.1.4      118,784   Msphu32.dll 25-Mar-2003 01:07  n/a          363,359   Mssp3en.lex 19-Mar-2003 22:26  n/a          562,355   Mssp3ena.lex 17-Oct-2000 18:05  1.0.0.32     323,584   Mssp3it.dll 12-Aug-2002 14:02  7.0.0.28     487,482   Mssp3pb.dll 15-Feb-2001 15:52  n/a        1,336,400   Mssp3pb.lex 29-Jan-2003 20:38  7.0.0.16     311,296   Msthit32.dll Important Information Before You Install the Hotfix  The Client and Administrative version of this fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed.

For additional information about Office 2000 SP-3, click the following article number to view the article in the Microsoft Knowledge Base:

325671 OFF2000: Overview of the Office 2000 Service Pack 3

 The Client and Administrative versions of this fix require Microsoft Windows Installer 2.0 or later.

For additional information about Windows Installer requirements, click the following article number to view the article in the Microsoft Knowledge Base:

330537 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0





STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kb3HR1

Keywords: kbbug kbfix kboffice2000presp4fix kbqfe kbenv kboffice2000sp3fix kboffice2000presp3fix kbhotfixserver KB813538

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