Microsoft KB Archive/174706

= OL97: International Characters Stripped in E-mail Messages =

Article ID: 174706

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q174706





SYMPTOMS
International characters sent in a Microsoft Outlook 97 e-mail message may be stripped of their umlauts and accents when received by the addressee.



CAUSE
The message was sent over the Internet using the US-ASCII character set.



RESOLUTION
Change the characters set to, ISO 8859-1.



MORE INFORMATION
Steps for changing the character set vary, depending on whether or not you are using The Internet Mail Enhancement Patch (IMEP).

If You Are Using the IMEP

 * 1) On the Tools menu, click Options.
 * 2) On the Internet E-mail tab, click to select, ISO 8859-1, from the Character Set list and click OK.
 * 3) Restart Outlook.

If You Are Not Using the IMEP

 * 1) On the Tools menu, click Services.
 * 2) Click to select Internet Mail and then click Properties.
 * 3) On the General tab click, Message Format.
 * 4) Click Character Set, click to select ISO 8859-1 from the list and then click OK, to exit all dialog boxes.
 * 5) Restart Outlook.

Additional query words: symbol

Keywords: kbhowto KB174706

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