Microsoft KB Archive/101612

= PUB: TSRs May Cause Setup Problems for Publisher =

Article ID: 101612

Article Last Modified on 8/16/2005

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APPLIES TO


 * Microsoft Publisher 3.0 Standard Edition
 * Microsoft Publisher 2.0 Standard Edition
 * Microsoft Publisher 2.0a

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This article was previously published under Q101612



NOTE: This information is in the "Installation Tips" section of the README.HLP file included with Publisher 2.0.



SYMPTOMS
TSR (terminate-and-stay-resident) utilities can conflict with the installation and/or usage of Publisher 2.0, 2.0a, 3.0 and 97. For example, you may have trouble installing Publisher if your computer is using virus protection software.



WORKAROUND
To successfully install Publisher, you may need to remove the virus protection software from memory by doing the following:
 * 1) Exit Windows and restart your computer.
 * 2) Disable your virus-protection software. (See your virus-protection software manual for instructions.)
 * 3) Restart your computer again.
 * 4) Restart Windows and run the Publisher Setup program again.
 * 5) After Setup has completed, turn on your virus-protection software again. (See your virus-protection software manual for instructions.)

