Microsoft KB Archive/114942

= PC Win: Err Msg: Undeliverable Mail =

Article ID: 114942

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.0b
 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q114942



SYMPTOMS
With version 3.0b or 3.2 of Microsoft Mail for Windows, if there are more than 66 network names defined, the following error may occur when you send mail:

Undeliverable Mail

This problem applies to gateway users, as well as external postoffice users.



CAUSE
The NETWORK.GLB file is used to define any external postoffices or gateways the postoffice can address mail to. Network names are defined by the Mail Administrator program and a new record is added to this file every time a new network name is defined. Gateway names are defined and added to this file when the gateway is installed.

If the NETWORK.GLB file contains more than 66 network names, any mail sent to the remaining subsequent network names will cause Mail to return an "Undeliverable Mail" error message.



STATUS
Microsoft has confirmed this to be a problem in versions 3.0b and 3.2 of Microsoft Mail for Windows. This problem was corrected in version 3.2a (which includes MSSFS.DLL version 3.2.0.4074).

For information on obtaining this update, query on the following word in the Microsoft Knowledge Base:

mailupd

There is also a newer version of MSSFS.DLL, which is available from the Microsoft Download Center.

You can find MSSFS.EXE, a self-extracting file, on the following services:


 * Microsoft's World Wide Web Site on the Internet

On the www.microsoft.com home page, click the Support icon.

Click Knowledge Base, and select the product.

Enter kbfile MSSFS.EXE, and click GO!

Open the article, and click the button to download the file.
 * Internet (anonymous FTP)

ftp ftp.microsoft.com

Change to the Softlib/Mslfiles folder.

Get MSSFS.EXE
 * The Microsoft Network

On the Edit menu, click Go To, and then click Other Location.

Type mssupport.

Double-click the MS Software Library icon.

Find the appropriate product area.

Locate and Download MSSFS.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.00b 3.20 admin sixty six 66th 67th seven sixth seventh

Keywords: KB114942

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