Microsoft KB Archive/86389

= PC Win: Err Msg: The Folder Conversion Program... =

Article ID: 86389

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.2

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This article was previously published under Q86389



SYMPTOMS
In version 3.0, 3.0b, or 3.2 of Microsoft Mail for Windows, the following error message is displayed when the folder conversion program (CONVERT.EXE) does not have sufficient memory to run:

The folder conversion program cannot access your message file.

Make sure that you can sign into Microsoft Mail and try again.



RESOLUTION
Close one or more Windows applications and try again.



STATUS
Microsoft has confirmed this to be a problem in versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.00 3.00b 3.20 err msg errmsg alert

Keywords: KB86389

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