Microsoft KB Archive/911711

= FIX: ActiveSync does not display the password dialog box, and a device that is running Windows CE 5.0 does not connect to the desktop =

Article ID: 911711

Article Last Modified on 7/26/2006

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APPLIES TO


 * Microsoft Windows CE 5.0

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SYMPTOMS
Consider the following scenario:
 * You have a device that is running Microsoft Windows CE 5.0 and that requires a password.
 * You try to connect the device to a desktop by using Microsoft ActiveSync.

In this scenario, the ActiveSync icon turns green. However, ActiveSync does not display the password dialog box, and the device does not connect to the desktop.



CAUSE
This problem occurs when you previously disconnected the device from the desktop when ActiveSync was displaying the password dialog box. The device-side ActiveSync client still waits to receive the password for the previous connection attempt and does not send the appropriate initialization for the new session.



Software update information
A supported software update is now available from Microsoft as Windows CE 5.0 Core OS QFE 911711. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:

837392 How to locate core operating system fixes for Microsoft Windows CE Platform Builder products

Prerequisites
This software update is supported only if all previous software updates are also installed.

Restart requirement
After you install this software update, you must perform a clean build of the whole platform. To clean the platform, click Clean on the Build menu. To build the platform, click Build Platform on the Build menu. You do not have to restart the computer after you apply this software update.

Software update replacement information
This software update does not replace any other software updates.

File information
The English version of this package has the file attributes (or later file attributes) that are listed in the following table.

The English version of this software update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc KB911711

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