Microsoft KB Archive/899705

= Error message when you try to sign up for ADP Payroll in Small Business Accounting 2006, in Accounting Professional, and in Accounting Express: &quot;An error has occurred on the bCentral server =

Article ID: 899705

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2008
 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2008
 * Microsoft Office Accounting Express 2007
 * Microsoft Office Small Business Accounting 2006
 * Microsoft Office Small Business Management Edition 2006

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SYMPTOMS
When you try to sign up for ADP Payroll in Microsoft Office Small Business Accounting 2006, in Microsoft Office Accounting Professional, and in Microsoft Office Accounting Express, you may receive the following error message:

An error has occurred on the bCentral server. Notice has been sent to the Web site manager. Please click Cancel to close this message and try again.



CAUSE
This problem may occur because you are not using valid Microsoft Passport Network credentials. Or, this problem may occur because a flag is set on your bCentral account.

Note Passport Network credentials include the e-mail address and the password that you use to sign in to the Passport Network.



RESOLUTION
To verify that you are using valid Passport Network credentials, visit the following Microsoft Web site:

http://www.passport.net

If you confirm that you are using valid Passport Network credentials, these credentials must be linked to your bCentral account. Visit the following Microsoft Web site to view any pending action items:

http://billing.microsoft.com

If you notice a flag on your bCentral billing account, click Customer Support to contact bCentral Customer Support for help.

A flag may be set on your bCentral account if a software subscription expired or if your credit card information expired. If your credit card information expired, bCentral Customer Support must obtain current credit card information from you before you can continue.

Additional query words: prb in SBA MOA

Keywords: kbprb kbmbsmigrate KB899705

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