Microsoft KB Archive/155473

PPT4: Volume Offline Error During Macintosh PowerPoint Setup

PSS ID Number: Q155473 Article last modified on 05-16-1998

macintosh:4.0

MACINTOSH

================================================================ ==

The information in this article applies to:

 == Microsoft PowerPoint for Macintosh, version 4.0 == 

= SYMPTOMS =

When attempting to run Microsoft PowerPoint 4.0 setup for the Macintosh you may see this message:

While attempting the install, Setup was unable to access the indicated source file or destination file:

Source file: :Microsoft System Information Destination file: Macintosh HD:Microsoft:Microsoft System Information

Macintosh HD is the name of your hard drive and Microsoft is the folder to which Setup is attempting to install the source file. The source file or destination file path may be different in your error message.

= CAUSE =

The above error message may appear for any of the following reasons:


 * The source file already exists on the hard drive and is damaged
 * The source file is damaged (This implies a damaged floppy)
 * The destination folder is damaged

= RESOLUTION =

Method 1: Delete the Source File, if it Exists on Your hArd Drive

 * 1) Follow the path listed in the error message to the destination location.
 * 2) If a file resides there with the same name as the source file, drag that file to the Trash.
 * 3) Rerun the Setup program.

Method 2: Obtain a New Set of Floppy Disks
NOTE: In the interim it may be possible to do a custom installation and choose not to install the source file listed in your error message.

= MORE INFORMATION =

The following section contains additional troubleshooting steps.

Copy a File to the Destination Folder
If you are unable to copy a file to the destination folder, this indicates that the destination folder is damaged. Remove the folder and attempt to install again.

NOTE: If you cannot delete the destination folder, this usually suggests a System Software or hardware problem. Please contact Apple (800 SOS-APPL) or the manufacturer of your computer.

Run Disk First Aid
Run the Disk First Aid utility to scan the drive to which you are installing PowerPoint. The following steps apply to version 7.2 of Disk First Aid. The process may vary slightly depending on which version of Disk First Aid you are using.

  Boot your Macintosh using the Disk Tools disk or the Apple Macintosh CD-ROM. The Disk Tools disk and your Apple Macintosh CD-ROM are bootable. Bootable means there is a System Folder, located on the disk, that your Macintosh can use when first starting the computer. If you run Disk First Aid without booting from the Disk Tools disk or your Apple Macintosh CD-ROM, Disk First Aid does not allow you to repair any problems. Use the following steps to boot from your CD-ROM device:   Insert your Apple Macintosh CD-ROM.   Click Restart from the Special menu.   Hold down the following key combination: OPTION + COMMAND + SHIFT + DELETE The above key combination tells your computer to ignore SCSI ID 0 and look for a startup device at the next SCSI location. Normally, your CD-ROM device is found next at SCSI ID 3. NOTE: On some systems, holding the C key down boots your computer from the CD-ROM.   Release the keys when the Happy Macintosh icon appears. If you continue to hold the keys down, your hard drive will not mount and you will need to restart. </ol>

Use the following steps to boot from your Disk Tools Disk: <ol style="list-style-type: lower-alpha;">  Click Restart from the Special menu. </li>  Insert the Disk Tools disk into the floppy drive. If the disk is ejected prior to booting, push the disk back into the drive. </li></ol> </li>  Make sure you have booted from the Floppy or CD-ROM. Drag the CD-ROM or floppy disc icon to the trash. If the Disc ejects, the floppy or CD-ROM was not your active system software. Repeat the process until your active system is the System Folder located on the floppy or CD- ROM disk. </li>  Start Disk First Aid. Disk First Aid is found in the Utilities folder within your Apple Macintosh CD. If booting from Disk Tools, Disk First Aid is normally found on the root level of the disk. </li>  Click the volume you would like to repair. Multiple volumes can be selected by holding down the SHIFT key. </li>  Click the Repair button. Make sure that file sharing is turned off. If file sharing is enabled you may not be able to repair the volume. </li>  When Disk First Aid is finished, click Quit from the File menu. </li></ol>

Turn Extensions Off
<ol style="list-style-type: decimal;">  Boot the machine with extensions disabled. To do this, restart the computer while holding down the SHIFT key. You should see the following message: Welcome to Macintosh. Extensions Off. Repeat step 1 until you see the Extensions Off message. NOTE: If installing from a network, you must enable your network extensions and control panels. </li>  Attempt the installation again. </li></ol>

= REFERENCES =

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

ARTICLE-ID: Q124236 TITLE : OFF: Setup Error “<Volume offline>:Excel English Lexicon”

Apple is a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding their products’ performance or reliability.

= Additional query words: 4.00 off-line msg =

Keywords : kbenv kberrmsg kbsetup kbdta Version : macintosh:4.0 Platform : MACINTOSH Hardware : MAC Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.