Microsoft KB Archive/309564

= MechCommander 2: Video RAM Error When You Set the Hardware Configuration =

Article ID: 309564

Article Last Modified on 12/18/2006

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APPLIES TO


 * Microsoft MechCommander 2

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This article was previously published under Q309564



SYMPTOMS
When you attempt to run the &quot;Set Hardware Configuration for MechCommander 2&quot; tool, you may receive an error message similar to the following:

Your video card has 0 bytes of video RAM. MechCommander 2 requires a video card with at least 6291456 bytes of video RAM. Click OK to try and continue, or click Cancel to exit.



CAUSE
This issue can occur when any of the following conditions are true:
 * DirectDraw is disabled.
 * Direct3D is disabled.
 * DirectX files are corrupted or missing.
 * The video driver needs to be updated.



RESOLUTION
To resolve this issue, use one of the following methods.

Enable DirectDraw and Direct3D Acceleration

 * 1) Click Start, and then click Run.
 * 2) Type dxdiag, and then click OK.
 * 3) On the Display tab, verify that DirectDraw Acceleration and Direct3D Acceleration features are set to Enabled.
 * 4) Click Exit.
 * 5) Run the configuration tool.

If the error persists, continue with the next method.

Reinstall DirectX in Safe Mode
 See the following Microsoft Web site:

http://www.microsoft.com/windows/directx/default.mspx

 Click the link appropriate to your operating system, and then click the DirectX link underneath Download Now. Click Save this program to disk to copy the download to your computer for installation at a later time, note the name and location of the file, and then click OK. Restart Windows in Safe mode. To do this, use one of the following methods, as appropriate to your version of Windows.  Microsoft Windows 95

Restart the computer. When you see the &quot;Starting Windows 95&quot; message, press the F8 key. On the Startup menu, select Safe Mode, and then press ENTER. Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me)

Restart the computer. When the computer completes the Power On Self-Test (POST), press and hold down the CTRL key until you see the Startup menu. On the Startup menu, select Safe Mode, and then press ENTER.</li> Microsoft Windows 2000

Restart your computer, and when the Boot menu appears, press F8. When the Windows 2000 Advanced Options menu appears, select an option, and then press ENTER. When the Boot menu appears again with the words &quot;Safe Mode&quot; displayed in red at the bottom, select the installation that you want to start, and then press ENTER.

WARNING: Do not select a Microsoft Windows NT 4.0 installation.</li></ul> </li> Run the DirectX setup program from the location noted in step 3. Follow the steps to complete the installation of DirectX.</li> Restart the computer in normal mode.</li> Run the configuration tool. If the error persists, proceed to the next method.</li></ol>

Check Whether the Video Adapter Meets the Minimum System Requirements
For additional information about minimum requirements for MechCommander 2, click the article number below to view the article in the Microsoft Knowledge Base:

303893 MechCommander 2.0: System Requirements

To determine how much video RAM is installed on your video adapter:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type dxdiag, and then click OK.
 * 3) Click the Display tab.
 * 4) Under Device, note the amount of RAM displayed on the Approx. Total Memory line.
 * 5) Click Exit.

If you video adapter does not meet the minimum system requirements, you can upgrade your video adapter or return the game for a refund or exchange.

Please contact our Customer Service department at 1-800-426-9400 for more information.

Update Video Adapter Driver
If your video adapter meets or exceeds the minimum system requirements, you may need to update to the latest video driver for your video adapter.

To determine the version of your video driver:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type dxdiag, and then click OK.
 * 3) Click the Display tab.
 * 4) Under Drivers, note the values displayed on the Main Driver, and the Version lines.
 * 5) Click Exit.

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

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MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: msgame MechCommander 2 Mech Commander 0bytes zero 0 video ram nvidia geforce dxdiag direct directx direct3d 3d directdraw draw

Keywords: kbprb KB309564

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