Microsoft KB Archive/909068

= A meeting request acceptance message from a Lotus Notes user generates an NDR, and the acceptance message is stuck in the local delivery queue in Exchange Server 2003 =

Article ID: 909068

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 2
 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
Consider the following scenario. A Microsoft Outlook user forwards a meeting request to a Lotus Notes user. When the Lotus Notes user accepts the meeting request, an e-mail message is sent to the originator of the meeting request. However, the acceptance message never reaches the recipient. The Lotus Notes user receives a non-delivery report (NDR) message. Additionally, the acceptance message of the Lotus Notes user is stuck in the local delivery queue of the Microsoft Exchange Server 2003 server that hosts the mailbox of the recipient. The following event is logged in the Application log: Event ID: 327

Event Type: Warning

Event Source: MSExchangeTransport

Event Category: Exchange Store Driver

Date:

Time:

User: Not applicable

Computer:

Description: The following call : EcSetFileHandleProp to the store failed. Error code : -2147417836. MDB : b8ef8c9e-2fe0-4ecc-be8d-e8d00030fe10. FID :. MID :. File : Q:\Exchsrvr\Mailroot\vsi 1



CAUSE
The message is not delivered if the Lotus Notes user's meeting request acceptance message contains an empty Attendee:mailto field.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Hotfix installation information
The message will be delivered correctly if the Attendee:mailto field in the message is populated by the sending program. However, after you apply the hotfix, non-delivered messages are deleted from the local delivery queue, as expected.

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XCON XCCC

Keywords: kbhotfixserver kbexchange2003sp1fix kbqfe kbfix kbbug kbpubtypekc KB909068

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