Microsoft KB Archive/279193

= You cannot perform a mail merge with a document to an e-mail by using Mail Merge Wizard in Word =

Article ID: 279193

Article Last Modified on 12/12/2006

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APPLIES TO


 * Microsoft Office Word 2003
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q279193



SYMPTOMS
When you try to perform a mail merge with a document to an e-mail, the Mail Merge Wizard appears to work, but no e-mail messages are created.



CAUSE
This behavior can occur if you use Outlook Express as your default e-mail client, and you select the HTML mail format in the Merge to E-Mail dialog box.

For more information about using Microsoft Outlook 2002 contacts in a Word mail merge, click the following article number to view the article in the Microsoft Knowledge Base:

294697 How to perform a mail merge with an Outlook Contacts list in Word 2002 and in later versions of Word



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Start Word, and then create the document that you want.
 * 2) On the Tools menu, point to Letters and Mailings, and then click Mail Merge Wizard.
 * 3) In the Mail Merge pane, click E-mail messages, and then click Next: Starting document.
 * 4) Because you already created the document in step 1, click Use the current document, and then click Next: Select recipients.
 * 5) Select the recipients that you want to merge with the document, and then click Next: Write your e-mail message.
 * 6) Click Next: Preview your e-mail message.
 * 7) Edit the recipient list if you want to, and then click Next: Complete the merge.
 * 8) Click Electronic Mail. On the Merge to E-mail dialog box, in the Mail format box, select Plain text, and then click OK.

Additional query words: prb WD2002 mail merge mailmerge kbmerge email outlook express olex wd word 2002 WD2003

Keywords: kbexpertisebeginner kbmerge kbprb KB279193

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