Microsoft KB Archive/195799

= OL98: ErrMsg: Please Install Outlook 98 Expression Services =

Article ID: 195799

Article Last Modified on 8/30/2007

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q195799





SYMPTOMS
During installation of TrueSync Plus software for the Franklin REX personal digital assistant (PDA), you receive the following message:

Setup has detected that your installation of Outlook 98 may be missing a component required by TrueSync Plus. Please install Outlook 98 Expression Services. Outlook 97 users who have upgraded to Outlook 98 may not require this component.



CAUSE
This message occurs when you choose an installation option that does not include the Expression Services.



RESOLUTION
Expression Services are installed during the Full installation. They are not installed during Minimal and Standard installations.

To add the Expression Service component, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Add/Remove Programs icon.
 * 3) On the Install/Uninstall tab, click to select Microsoft Outlook 98, and then click Add/Remove.
 * 4) In the Outlook 98 Active Setup dialog box, click Add New Components.
 * 5) Depending upon the source of your initial installation, click Install From Web or Install From CD.

NOTE: If you use the CD-ROM for your installation, make sure Microsoft Internet Explorer is not in offline mode. Work Offline is on the File menu. If it is selected (checked), click Work Offline to deselect it.
 * 1) Click Yes, to allow Active Setup to determine the Outlook components installed on your computer.

You will see a list of components available for download. If Active Setup detects a particular component, the Status column on the right displays "Already Installed." If a particular component is not detected, the Status column displays "Not Installed."
 * 1) To see more information about a component, click the arrow next to the item.
 * 2) To add a component, click to select the check box to its left. Expression Service is found under Import/Export Components.
 * 3) When you have finished selecting the components to add, click Next.
 * 4) Click to select a download site, and then click Install Now.
 * 5) When the download is completed, quit all programs and restart your computer.



MORE INFORMATION
TrueSync Plus is manufactured by Starfish Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REX is manufactured by Franklin Electronic Publishers, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 Rolodex Personal Companion REX-CE REX-3-DS pro

Keywords: kb3rdparty kberrmsg kbprb KB195799

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