Microsoft KB Archive/836928

= You receive error message 0x8007007e when you try to install updates from the Windows Update Web site =

PSS ID Number: 836928

Article Last Modified on 4/12/2005

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The information in this article applies to:

 Microsoft Windows Update, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows 2000 Advanced Server

 Microsoft Windows 2000 Professional</li></ul>

 Microsoft Windows 2000 Server</li></ul>

 Microsoft Windows Millennium Edition</li></ul>

 Microsoft Windows 98 Second Edition</li></ul>

 Microsoft Windows NT 4.0</li></ul>

 Microsoft Windows NT Advanced Server 4.0</li></ul>

 Microsoft Windows NT Server 4.0</li></ul>

 Microsoft Windows 95</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you try to use Microsoft Internet Explorer to update Windows from the Microsoft Windows Update Web site (http://windowsupdate.microsoft.com), you may receive the following error message:

Error 0x8007007e

<div class="cause_section">

CAUSE
This problem may occur if Active Setup is not working correctly. You receive the error message because several files are not registered correctly.

<div class="resolution_section">

RESOLUTION
To resolve this problem, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Click Start, click Run, type regsvr32 Inseng.dll in the Open box, and then click OK. When you receive the RegSvr32 confirmation that the DllRegisterServer function succeeded, click OK.
 * 2) Click Start, click Run, type regsvr32 Oleaut32.dll in the Open box, and then click OK. When you receive the RegSvr32 confirmation that the DllRegisterServer function succeeded, click OK.
 * 3) Click Start, click Run, type regsvr32 Ole32.dll in the Open box, and then click OK. When you receive the RegSvr32 confirmation that the DllRegisterServer function succeeded, click OK.
 * 4) Click Start, click Run, type regsvr32 Urlmon.dll in the Open box, and then click OK. When you receive the RegSvr32 confirmation that the DllRegisterServer function succeeded, click OK.
 * 5) Click Start, click Run, type regsvr32 Mssip32.dll in the Open box, and then click OK. When you receive the RegSvr32 confirmation that the DllRegisterServer function succeeded, click OK.
 * 6) Start Internet Explorer, and then update Windows from the Windows Update Web site (http://windowsupdate.microsoft.com).

If you still experience the problem, remove the Windows Update Setup Files folder. To do so, follow these steps: <ol> Locate the following folder:



</li> Right-click the Windows Update Setup Files folder, click Delete, and then click Yes.</li> <li>Install the latest version of Internet Explorer. To do so, visit the following Microsoft Web site.

http://www.microsoft.com/windows/ie/default.mspx

</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbprb kberrmsg KB836928

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWin95search kbWin98SE kbWin98SEsearch kbWinAdvServSearch kbWinME kbWinMEsearch kbWinNT400search kbWinNTAdvSerSearch kbWinNTAdvServ400 kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch kbWinUpdate kbWinUpdateSearch kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch kbZNotKeyword3

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