Microsoft KB Archive/276995

= Cannot View the Windows Me Help and Support Page =

Article ID: 276995

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q276995



SYMPTOMS
When you try to use Windows Me Help, you may receive a partial Web page or a blank Web page with a busy indicator (hourglass), and the Help and Support Web page may not appear.



CAUSE
This issue can occur if the Msxml.dll file is missing or damaged.



RESOLUTION
To resolve this issue, extract a new copy of the the Msxml.dll file. For additional information about how to extract a new copy of the the Msxml.dll file, click the article number below to view the article in the Microsoft Knowledge Base:

265371 How to Extract and Replace a Protected File in Windows Me

Keywords: kbprb kbui KB276995

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