Microsoft KB Archive/937364

= After you install certain software updates, some services do not start in Windows 2000 SP4 =

Article ID: 937364

Article Last Modified on 5/30/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
After you install certain software updates on a computer that is running Microsoft Windows 2000 Service Pack 4 (SP4), the following services do not start:
 * COM+ Event System
 * Removable Storage
 * System Event Notification
 * Background Intelligent Transfer Service
 * Automatic Updates

Additionally, DCOM errors are logged in the System event log.



CAUSE
This problem occurs if the following conditions are true:
 * You have not installed Update Rollup 1 for Windows 2000 SP4.
 * You install software updates that are later than Update Rollup 1 for Windows 2000 SP4.



RESOLUTION
To resolve this problem, you must install the following software updates in the given order:
 * 1) Windows Installer 3.1 or a later version
 * 2) Bits Intelligent Transfer Service 2.0 and WinHTTP 5.1
 * 3) Microsoft Data Access Components (MDAC) 2.8 Service Pack 1
 * 4) Update Rollup 1 for Windows 2000 SP4

Note Update Rollup 1 for Windows 2000 SP4 must be installed manually. Update Rollup for Windows 2000 SP4 cannot be installed by using Group Policy or by using Software Update Services.
 * 1) Software updates later than Update Rollup 1 for Windows 2000 SP4

Note For more information about these software updates and about how to download them, see the &quot;References&quot; section.

