Microsoft KB Archive/240813

= OL2000: Errors When Sending E-mail from an Office Program =

Article ID: 240813

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q240813



SYMPTOMS
When you attempt to send e-mail from a Microsoft Office program, Microsoft Internet Explorer, or any program that supports the Simple Messaging Applications Program Interface (MAPI) transport, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, the following additional information displays:

Outlook caused an invalid page fault in module Mso9.dll at.



CAUSE
You installed the Outlook Personal Folders Backup Utility, and Outlook was not running at the time you attempted to send the message.



RESOLUTION

 * Start Outlook before attempting to send an e-mail message from another program.

-or-
 * Uninstall the Microsoft Outlook Personal Folders Backup utility.

Follow these steps to uninstall the utility:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the Other tab, click Advanced Options.
 * 4) Click COM Add-Ins.
 * 5) Click to clear Outlook Backup Addin.
 * 6) Click OK three times to close the Options.
 * 7) Click Exit on the File menu.



MORE INFORMATION
The error message sequence in the "Symptoms" section will be followed by one of the following depending on the selection made on the Send To menu:  If you chose Send To Mail Recipient, the message will read:

could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.

 If you chose Send to Mail Recipient (as Attachment), the message will read:

couldn't send mail because of MAPI failure: "Unspecified error".



