Microsoft KB Archive/829808

= Stop error 0xd5 occurs in the Win32k.sys module =

Article ID: 829808

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
When you run the Display Compatibility Test (DCT), Microsoft Windows NetMeeting, and the Remote Desktop Sharing service at the same time on a Microsoft Windows 2000 Service Pack 4 (SP4)-based computer, stop error 0xd5 may occur in the Win32k.sys module.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) installed before you apply this hotfix.

Restart requirements
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  31-Oct-2003  18:06  5.00.2195.6824     42,256  Basesrv.dll 21-Sep-2003 00:45  5.00.2195.6824    236,304  Cmd.exe 31-Oct-2003 18:06  5.00.2195.6824    222,992  Gdi32.dll 31-Oct-2003 18:06  5.00.2195.6867    711,440  Kernel32.dll 31-Oct-2003 18:06  5.00.2195.6824     54,032  Mpr.dll 31-Oct-2003 18:06  5.00.2195.6860    334,096  Msgina.dll 31-Oct-2003 18:06  5.00.2195.6824     90,232  Rdpwd.sys 30-Sep-2003 20:56  5.00.2195.6826  5,298,176  Sp3res.dll 31-Oct-2003 18:06  5.00.2195.6869    380,176  User32.dll 31-Oct-2003 18:06  5.00.2195.6825    389,392  Userenv.dll 31-Oct-2003 03:02  5.00.2195.6869  1,628,816  Win32k.sys 21-Sep-2003 00:44  5.00.2195.6824    182,032  Winlogon.exe 31-Oct-2003 18:06  5.00.2195.6826    243,984  Winsrv.dll 31-Oct-2003 18:06  5.00.2195.6867    711,440  Kernel32.dll 31-Oct-2003 03:02  5.00.2195.6869  1,628,816  Win32k.sys 31-Oct-2003 18:06  5.00.2195.6826    243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbfix kbqfe kbwin2000presp5fix kboswin2000fix kbbug KB829808

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