Microsoft KB Archive/272539

= Encarta 2001: Program Does Not Respond When You Click Web Links =

Article ID: 272539

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Reference Suite 2001

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This article was previously published under Q272539



SYMPTOMS
When you click a Web link on the Microsoft Encarta 2001 Encyclopedia Home Page, the program may not respond, and your computer may not attempt to connect to the Internet.



CAUSE
This behavior can occur if Encarta 2001 Encyclopedia is not configured to ask you for confirmation before you connect to the Internet.



RESOLUTION
To resolve this issue, configure Encarta 2001 Encyclopedia to ask you for confirmation before you connect to the Internet:
 * 1) Start Encarta Encyclopedia.
 * 2) On the Options menu, click Settings.
 * 3) Click to select the Ask me for confirmation before connecting to the Internet check box, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ee2001 ers2001 hang access

Keywords: kbenv kbnetwork kbprb KB272539

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