Microsoft KB Archive/187900

= WD98: Converted Word 5.x Document May Not Print =

Article ID: 187900

Article Last Modified on 6/17/2005

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APPLIES TO


 * Microsoft Word 98 for Macintosh

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This article was previously published under Q187900





SYMPTOMS
In Word 98 Macintosh Edition, if you open a document that was created or edited in Word 5.1 for the Macintosh, when you attempt to print the document, the printout may be a blank document, or the document may not be printed at all.

Additionally, the Start At page number is lost and needs to be re-entered.



CAUSE
This problem is caused by an invalid page number value that, when converted to Word, causes the document not to print.



WORKAROUND
Use either of the following methods to reset the document's starting page number.

Method 1: Use a Macro to Reset the Page Number
Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

If multiple documents are affected, you may want to use the following macro to reset the starting page number automatically. Sub MAIN WordBasic.FormatPageNumber End Sub

To automatically run this macro each time you open a file, create an AutoOpen macro that includes this code. Word runs AutoOpen macros each time you open a file.

Method 2: Manually Reset the Page Number
To manually reset the page number, follow these steps:
 * 1) Open a document, and place the insertion point where you want page numbers.
 * 2) On the Insert menu, click Page Numbers.
 * 3) Click Format.
 * 4) Under Page Numbering, click Continue from previous section, or click Start at, and adjust the value to be inserted. Click OK.

When you click OK, the page numbers are inserted.
 * 1) Click Close.

When you click Close, the formatting is updated.

After you use either method 1 or method 2, you should be able to print the document. However, if you are still unable to print the document correctly, you may be able to fix the document with one of the following methods.

Method 3: Save the File in Rich Text Format (RTF)
To do this, follow these steps:
 * 1) On the File menu, click Save As.
 * 2) In the Save file as type list, click Rich Text Format, and click Save.
 * 3) Close the document and reopen it.

Method 4: Clean-Copy the Document
Select everything except the last paragraph mark by pressing COMMAND+END, and then press COMMAND+SHIFT+HOME. Copy everything except the last paragraph mark to a new document.

Word for the Macintosh associates a wide variety of formatting with the last paragraph mark, especially section and style formatting. If you copy everything except the last paragraph mark to a new document, the corrupted page number may be left in the original document. In the new document, reapply the section or style formatting if necessary.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you are still having problems printing the document after using the methods in this article, please click the article number below to view the article in the Microsoft Knowledge Base:

176050 WD98: Troubleshooting Corrupt Documents in Word 98 for Macintosh

After converting the document and re-entering the page numbers, you can achieve a variety of effects using page numbers and section breaks. For additional information about how to do this, please click the article number below to view the article in the Microsoft Knowledge Base:

180917 WD98: General Information About Section Breaks

Additional query words: blank hang nothing nil null missing empty

Keywords: kbbug kbprint kbconversion kbpending KB187900

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