Microsoft KB Archive/924242

= Exchange 2003: IMF Update fails to install. Error Code: 0x8007FF07 =

Article ID: 924242

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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Source: Microsoft Support

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SYMPTOMS
When trying to install an update to the SP2 Intelligent Message Filter for Exchange the installer will fail and the following error will be displayed: Error Code: 0x8007FF07. Try to install the update again, or request help from one of the following resources. No errors are logged in the Application or System logs.



CAUSE
The Hkey_Local_Machine\Software\Exchange\ContentFilterVersion key is missing. This is usually caused by a bad SP2 installation.



RESOLUTION
Check the Hkey_Local_Machine\Software\Exchange\ContentFilterVersion to see if it exists. If it does not check the Exchange Server Setup Progress.log file to see if the SP2 installation failed. You may find an entry similar to the following:

Setup encountered a fatal error during Microsoft Exchange Messaging and Collaboration Services of Update component task. -- ID: 62237 -- CBaseComponent::ScSetup (f:\tisp2\admin\src\udog\setupbase\basecomp\basecomp.cxx:1401)

Rerun the Setup for Sp2 and check the Exchange Server Setup Progress.log to make sure there are no fatal errors. Adding this key and setting it to a value of 0 or 2 will cause the setup to hang, and setting it to 1 will fool the setup into thinking that the update is already installed.



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