Microsoft KB Archive/322377

= Computer Is Unresponsive When Hibernating =

Article ID: 322377

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q322377



SYMPTOMS
When you try to put your computer into a suspended or hibernation state, you may experience one or more of the following symptoms:
 * The computer stops responding (hangs).
 * The &quot;Preparing to standby...&quot; message appears.
 * The mouse moves but when you click the mouse, you receive no results.
 * The computer cannot be restarted by using the CTRL+ALT+DEL keystroke.



CAUSE
This problem may occur if the following conditions exist:
 * Your computer is using the Microsoft Windows 2000 operating system.
 * You have installed the Windows 2000 Service Pack 2 (SP2) update.
 * You have installed the Windows 2000 Security Rollup Package 1 (SRP1).
 * The IrDA device is turned on.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix should have the following file attributes or later:

  Date         Time   Version        Size    File name --  03-JUN-2002  08:55  5.0.2195.5848  19,952  Irsir.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB322377

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