Microsoft KB Archive/840998

= Changes to your roaming profile are lost when you log on to a Windows XP-based computer =

Article ID: 840998

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you log on to a Microsoft Windows XP-based computer, your roaming profile does not appear as expected. Certain changes that you have made to your roaming profile are lost. You may notice this problem after you log on to a computer that you have not used in a while.



CAUSE
This problem may occur if the System Restore feature is enabled on the Windows XP-based computer. When the computer creates a system restore point, the timestamp of the Ntuser.dat file for each user who is not currently logged on is updated. Therefore, the Ntuser.dat file on the local computer may have a more recent timestamp than the profile that is stored on the server.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix requires Windows XP Service Pack 1.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  24-Apr-2004  03:00  5.1.2600.1518     159,232  Srsvc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about Microsoft software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about the System Restore feature, click Start, click Help and Support, type system restore in the Search box, and then click Start searching.

Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbenv kbwinxppresp2fix kbfix kbbug KB840998

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