Microsoft KB Archive/928006

= You receive a &quot;STOP: 0x0000007f&quot; error message or the computer automatically restarts in Windows Server 2003 =

Article ID: 928006

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, you may experience any of the following symptoms:  The computer automatically restarts.  After you log on, you receive the following error message:

Microsoft Windows

The system has recovered from a serious error.

A log of this error has been created.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

When you click click here, you see error signature information that resembles the following: BCCode : 0x0000007F BCP1 : 00000008 BCP2 : 00000000 BCP3 : 00000000 BCP4 : 00000000 OSVer : 5_2_3718 SP : 0_0 Product : 272_3  You receive the following Stop error message:

A problem has been detected and Windows has been shut down to prevent damage to the computer...

Technical information:


 * STOP: 0x0000007F (0x00000008, 0x00000000, 0x00000000, 0x00000000)

Unexpected_Kernel_Mode_Trap

Note The symptoms of a Stop error vary according to the computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 How to configure system failure and recovery options in Windows

The parameters that are included in the parentheses of the Stop error also vary according to the computer's configuration. When you view the System log in Event Viewer, you may see an event ID 1003 entry that resembles the following:

Date:

Source: System

Error Time:

Category: (102)

Type: Error

Event ID: 1003

User: N/A

Computer:

Description: Error code 0000007F, parameter1 00000008, parameter2 00000000, parameter3 00000000, parameter4 00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c



These symptoms appear at seemingly random intervals.



CAUSE
This problem occurs because some glyph-encoding functions in the remote desktop protocol display driver (RDPDD) use too much stack space.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 64-bit Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: rdpdd glyph crash 0x7f 0x0000007f 7f kernel bluescreen bugcheck bug check

Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB928006

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