Microsoft KB Archive/190229

= OL98: Outlook Hangs When You Enter a Phone Number Into a Contact =

Article ID: 190229

Article Last Modified on 10/26/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q190229



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
You are using Microsoft Outlook 98 with Microsoft Windows 98. When you attempt to enter the telephone number for a Contact, Outlook appears to stop responding (hang).



CAUSE
You are using the 3Com ISDN 128k accelerator software update for Windows 98 in conjunction with a US Robotics Sportster ISDN 128k terminal adapter.

The presence of the 3Com ISDN 128k Accelerator software causes a conflict in Outlook.



RESOLUTION
To successfully enter phone numbers in Outlook Contacts it is necessary to remove the 3Com accelerator software and use the driver supplied with Windows 98.

NOTE: The Windows 98 device driver for the Sportster ISDN Adapter only supports a single ISDN channel connection during a session. This driver does not support the Multilink PPP feature as the 3Com software does.

To remove the ISDN Accelerator software update, follow these steps:
 * 1) Click the Start button, point to Settings and then click Control Panel. Double-click the Add/Remove Programs icon.
 * 2) On the Install/Uninstall tab click 3Com ISDN Accelerator and then click Add/Remove.
 * 3) You will be prompted to insert the Windows 98 compact disc so that the Windows drivers for this device can be loaded.

