Microsoft KB Archive/910322

= The Windows Explorer process in a Windows Server 2003 terminal server session may experience an access violation when you log on to the session =

Article ID: 910322

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
When you log on to a Microsoft Windows Server 2003 terminal server session, the Windows Explorer process in the terminal server session may experience an access violation.



CAUSE
This problem occurs when the Force classic Start Menu Group Policy setting is enabled on the terminal server. The problem occurs because message notifications are incorrectly registered in the Browseui.dll file.

Note By default, the Force classic Start Menu policy setting is not configured in Group Policy. This problem does not occur when the Force classic Start Menu policy setting is not configured or is disabled.



RESOLUTION
To resolve this problem, apply the following hotfix to the terminal server.

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003sp1fix kbwinserv2003presp1fix kbhotfixserver kbwinserv2003sp2fix KB910322

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