Microsoft KB Archive/326658

= BUG: Unconverted Office XP Documents May Cause Erratic Behavior =

Article ID: 326658

Article Last Modified on 4/2/2004

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APPLIES TO


 * Microsoft ActiveSync 3.7.1
 * Microsoft ActiveSync 3.6
 * Microsoft ActiveSync 3.5
 * Microsoft ActiveSync 3.1
 * Microsoft ActiveSync 3.0

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This article was previously published under Q326658



SYMPTOMS
When you try to open an unconverted Microsoft Office XP document (.doc) that is stored on a compact flash (CF) card or on a Pocket PC 2000 device, Microsoft Pocket Word may stop responding, or hang, or exhibit other erratic behavior.



RESOLUTION
To successfully open documents that you create in Microsoft Word for Windows, you can transfer the file by using ActiveSync and the associated conversion files.

Pocket Word provides a number of converters that allow you to use Word documents on Pocket PC devices. You must use these Pocket Word converters when you transfer the documents from the desktop to the Pocket PC device by using ActiveSync.

To confirm that ActiveSync is configured to use the file converters, follow these steps:
 * 1) Open ActiveSync on the desktop.
 * 2) On the Tools menu, click Options, and then click the Rules tab.
 * 3) Click Conversion Settings....
 * 4) On the General Tab, click Convert files when synchronized, copied or moved.
 * 5) On the Desktop to Device tab, click to select Microsoft Word Document from the list.

In the &quot;File conversion details&quot; section, verify that the computer is set to convert Microsoft Word Documents to Pocket Word Documents.
 * 1) If ActiveSync is not set to convert Microsoft Word Documents to Pocket Word, click Edit, click to select Pocket Word from the drop-down list, and then click OK.
 * 2) Continue to click OK until you return back to the ActiveSync dialog box.

NOTE: This behavior may not occur on Pocket PC 2002 devices.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.



Keywords: kbbug kbnofix kbdswce2003swept KB326658

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