Microsoft KB Archive/196917

= Err Msg: The Wininet.dll File Is Linked to Missing Export Shlwapi.dll =

Article ID: 196917

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Windows 95
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q196917



SYMPTOMS
When you start Microsoft Encarta Encyclopedia, you may receive the following error message:

The Wininet.dll file is linked to missing export Shlwapi.dll.



CAUSE
This behavior can occur if Microsoft Internet Explorer is not installed correctly.



RESOLUTION
To resolve this issue, follow these steps:

NOTE: Before you follow these steps, verify that you are able to reinstall Internet Explorer, either from a CD-ROM or using an executable file that you downloaded from the Internet. Note that Internet Explorer is not provided with Encarta Encyclopedia Standard Edition.

IMPORTANT: Do not use this method on a computer running Microsoft Windows 98 or later.

 Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs. On the Install/Uninstall tab, click Microsoft Encarta 98 Encyclopedia or Encarta Encyclopedia 99, and then click Add/Remove. Follow the instructions on the screen to remove the program. If you are prompted to restart the computer, do so. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu. At the command prompt, type each of the following commands, and then press ENTER after you type each command.

NOTE: When you press ENTER after you type each of the following deltree commands, you should be prompted to confirm that you want to delete the folder. If this prompt is not displayed, you may have typed the deltree command incorrectly.

'''cd\windows

smartdrv

deltree tempor~1

deltree history

cd system

ren actxprxy.dll actxprxy.old

ren cachevu.dll cachevu.old

ren inetcfg.dll inetcfg.old

ren inetcpl.cpl inetcpl.old

ren mshtml.dll mshtml.old

ren shdocvw.dll shdocvw.old

ren shlwapi.dll shlwapi.old

ren url.dll url.old

ren urlmon.dll urlmon.old

ren wininet.dll wininet.old

ren wsock32n.dll wsock32n.old

'''

</li> Press CTRL+ALT+DELETE to restart the computer and start Microsoft Windows normally.

NOTE: To restore Web browser functionality, you must reinstall Internet Explorer or another Web browser.</li> Reinstall Encarta Encyclopedia.</li></ol>

Additional query words: multi multi-media media mm enc98 enc99 msie

Keywords: kberrmsg kbinterop kbprb KB196917

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