Microsoft KB Archive/323742

= You receive the &quot;No such interface supported&quot; error message or the &quot;Class is unregistered&quot; error message when you capture a screen image or record narration in Producer for PowerPoint 2002 =

Article ID: 323742

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Producer for PowerPoint 2002

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This article was previously published under Q323742



SYMPTOMS
When you try to capture a screen image or record narration in Microsoft Producer, you receive one of the following error messages:

Microsoft Producer

Producer cannot complete the operation.

No such interface supported.

Error code 0x80004002

Class is unregistered



RESOLUTION
To resolve this problem, install DirectX 8.1 or later.

For more information about DirectX and how to obtain it, visit the following Microsoft Web site:

http://www.microsoft.com/directx

Additional query words: prb prod

Keywords: kbtshoot kberrmsg kbprb KB323742

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