Microsoft KB Archive/289935

= OL2002: Read Receipts Are Blank When You Open Them =

Article ID: 289935

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q289935



SYMPTOMS
When you open a read receipt, the body is blank or empty. However, you can see the body text in the Preview pane.



CAUSE
This problem occurs because you applied a digital signature to your original message and you have the Preview pane turned on.



WORKAROUND
To work around this problem, turn off the Preview pane. To turn off the Preview pane, click Preview Pane on the View menu. This menu item is a toggle key and will either turn on the Preview pane or turn it off depending upon its current state.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: missing gone

Keywords: kbbug kbpending KB289935

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