Microsoft KB Archive/217469

= OFF2000: "Please Insert the Disk" Prompt When CD Is Inserted During Installation =

Article ID: 217469

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q217469



SYMPTOMS
When you install Microsoft Office 2000, the following message appears:

Please insert the disk: Microsoft Office 2000.

where  is the edition of Office 2000 being installed.

When you click OK, the dialog box keeps reappearing, and you have to click Cancel.



CAUSE
This problem occurs when your Temp folder setting points to a removable drive. To verify whether these variables exist or whether they are pointing to invalid directories, follow these steps:  On the Start menu, point to Programs, and then click MS-DOS Prompt. At the command prompt, type SET and press ENTER. All of the environment variables are displayed. You should see something similar to the following:

TMP= \TEMP

TEMP= \TEMP

where  is a drive letter and path. To close the command prompt, type Exit and then press ENTER.



WORKAROUND
To work around this problem, follow these steps to change your Temp folder setting to point to a fixed drive:  Click Start, and then click Run. In the Open box, type sysedit and then click OK. This starts the System Configuration Editor.</li> On the Window menu, click Autoexec.bat.</li> Add the following lines to the end of your Autoexec.bat file:

Set Temp= :\ \Temp

Set Tmp= :\ \Temp

where  is a valid drive letter of one of your fixed drives, and   is a valid path to a folder named "Temp" on your computer.

For example, you can add the following line:

Set Temp=C:\Windows\temp

</li> On the File menu, click Save.</li> Click Exit on the File menu.</li> Restart your computer, and then run Office 2000 Setup.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

<div class="moreinformation_section">

MORE INFORMATION
For additional information about being prompted when the Office 2000 CD is inserted, click the article number below to view the article in the Microsoft Knowledge Base:

240324 OFF2000: Setup Prompts for CD When CD Is in the Drive

Additional query words: OFF2000 jazz zip jaz Microsoft Office 2000 SR-1 sr1

Keywords: kbbug kbpending KB217469

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.