Microsoft KB Archive/183612

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Unable to Install Backup Agents

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Q183612

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you attempt to add the ARCserve backup agent by Cheyenne Software or Backup Exec backup agent by Arcadia Software, the backup agents may be missing from the list of network services that you can install.

CAUSE
This behavior can occur if you have installed Windows 95 from floppy disks. The backup agents are not included with the floppy disk version of Windows 95.

RESOLUTION
To resolve this issue, use either of the following methods:


 * Contact the manufacturers of the backup software to inquire about the availability of backup agents for Windows 95.
 * Obtain and install the Windows 95 Upgrade CD-ROM. To obtain the Windows 95 Upgrade CD-ROM for a minimal charge, contact the Microsoft Order Desk at (800) 360-7561.

Additional query words: online help

Keywords : kbnetwork kbfasttip win95

Issue type : kbprb

Technology : kbWin95search kbWin95