Microsoft KB Archive/303820

= You cannot print an HTML-formatted e-mail message to a Hewlett-Packard (HP) JetDirect printer in Outlook 2002, Outlook 2000, or Outlook 98 =

Article ID: 303820

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition

-



This article was previously published under Q303820



SYMPTOMS
When you print an HTML format e-mail message in Outlook to a Hewlett-Packard (HP) JetDirect device J4169A (HP610n) that is using Line Printer Remote (LPR), the print job may stop responding (hang). Although outbind://document name may appear in Print Manager, the print job does not complete.



CAUSE
This issue can occur if the HP JetDirect device J4169A (HP610n) is using a firmware revision that is not able to print jobs with long names.



RESOLUTION
To resolve this issue, contact HP for information about how to obtain and install a firmware update to L21.11 or later that corrects this issue. For information about how to obtain a firmware update, please view the following HP Web site:

http://welcome.hp.com/country/us/en/support.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: exchange email laserjet ol98 ol2000 ol2002

Keywords: kbprint kbenv kbprb kbemail kbhtml KB303820

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.