Microsoft KB Archive/934315

= Some address fields do not appear in the lookup views after you customize the Account entity in Microsoft Dynamics CRM 3.0 =

Article ID: 934315

Article Last Modified on 8/18/2007

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APPLIES TO


 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
You customize the Account entity in Microsoft Dynamics CRM 3.0. If you add address fields to a lookup view, the address fields do not appear when you use the lookup feature.

For example, this problem may occur with the following fields:
 * Address 1: Name
 * Address 1: Street 2
 * Address 1: Street 3



CAUSE
This problem occurs because the ISHIDDEN field is incorrectly set to 0 for some address fields. This behavior occurs when you add the address field to a lookup view to customize the Account entity.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 client for Outlook or Microsoft Dynamics CRM 3.0 Server.

Prerequisites
You must have the following article installed to apply this hotfix.

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 client for Outlook or Microsoft Dynamics CRM 3.0 Server, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 client for Outlook or Microsoft Dynamics CRM 3.0 Server.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB934315$\Spuninst folder.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB934315

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