Microsoft KB Archive/896007

= FIX: The SNA LU 6.2 Resync TP service stops responding in Host Integration Server 2004 =

Article ID: 896007

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition

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SYMPTOMS
In Microsoft Host Integration Server 2004, some services stop responding. For example, the SNA LU 6.2 Resync TP service stops responding. Additionally, when you configure a remote environment in the Transaction Integrator Manager, you cannot enumerate the available logical units (LUs).



CAUSE
This problem occurs because of timing issues between the Host Integration Server 2004 Microsoft Windows Management Instrumentation (WMI) provider and the WMI service. A WMI call is received after the WMI provider notifies the WMI service that the WMI provider is exiting. However, this WMI call is received before the WMI provider is released from memory. This timing causes the WMI provider to create an instance of itself that causes a deadlock in the WMI service.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name ---  28-Jun-2005  00:39  6.0.1966.0  280,576  Wmisna.dll Note Because of file dependencies, the most recent hotfix that contains this file may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix changes the Host Integration Server 2004 WMI provider to eliminate the time between the following events:
 * The WMI provider notifies the WMI service that the WMI provider is exiting.
 * The WMI provider is released from memory.

Additional query words: COMTI HIS2004

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB896007

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