Microsoft KB Archive/229210

= MAPI Problems After Installing Office 97 SR2 =

Article ID: 229210

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q229210



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
After you install Microsoft Office 97 Service Release 2 (SR2) in Windows 98 Second Edition, unexpected behavior may occur with Messaging programs or Office 97 itself.

For example, when you use Microsoft Binder in Office 97 and you attempt to use the "Send to/Mail Recipient" feature with a Microsoft Excel spreadsheet, you may receive the following error message:

Binder caused an invalid page fault in module Kernel32.dll

This is just one example of the behavior that can occur.



CAUSE
When you install Office 97 SR2 in Windows 98 Second Edition, the Mapi32.dll file is overwritten with an older version. The version of Mapi32.dll included with Windows 98 Second Edition is:

1.0.2536.0 January 14,1999 Extended MAPI 1.0 for Windows NT

The version installed by Office 97 SR2 is:

5.5.1960.0 June 01,1998 Extended MAPI 1.0 for Windows 95

The newer version of the file is correctly copied to the Windows\System folder. However, this version is in fact an older version based upon file dates and functionality.

The result is that any Messaging programs may stop functioning or produce unexpected behavior.



RESOLUTION
To resolve these issues, use System File Checker to restore the Windows 98 Second Edition version of the Mapi32.dll file. For information about how to restore a file with System File Checker, please see the following article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

Additional query words: kernel32 dll

Keywords: kbenv kberrmsg kbinvalidpagefault kbkern32dll kbprb KB229210

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