Microsoft KB Archive/116112

Error Printing Custom Envelope Size on IBM LaserPrinter 4019

PSS ID Number: Q116112 Article last modified on 02-27-1998

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Publisher versions 1.0, 1.1, 2.0 Microsoft Windows operating system version 3.1 == Microsoft Works for Windows, versions 2.0, 3.0 == 

= SYMPTOMS =

When you print custom envelope paper sizes to the Lexmark IBM LaserPrinter 4019, the text is misaligned or prints off the envelope. This problem occurs with both the optional envelope feeder and with manual feed. A “paper jam” or “paper is too short/long” error message may also occur.

= CAUSE =

The IBM LaserPrinter 4019 does not accept unknown paper sizes. It automatically chooses the closest paper size based on the dimensions it is given. Therefore, when you print a custom paper size, the printer picks the closest known paper size and assumes that it is printing on that size.

= WORKAROUND =

NOTE: Microsoft tested this workaround using the IBM 4019 PPDS printer driver, IBM4019.DRV version 4.11.

  Set the paper size to the next largest available envelope size in the driver. NOTE: Don’t select letter size if you are using the envelope feeder.   Set the top and right margins in the document to accommodate the smaller envelope.   After printing, a “paper too short” error may still occur. On the printer, simultaneously press the green button and the reset button to clear the error. 

Example: 3.5-Inch by 6.5-Inch Envelope
To print a 3.5-inch by 6.5-inch envelope, set the paper size to COM 10, set the top margin to 1 inch, and set the right margin to 2.5 inches.

= Additional query words: win31 C5 DL Monarch 5E 10E =

Keywords : kbprint kbprint Platform : WINDOWS Hardware : x86 ============================================================================= Copyright Microsoft Corporation 1998.