Microsoft KB Archive/152937

= XADM: Multipart MIME Message with TNEF Causes Store Failure =

Article ID: 152937

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q152937



SYMPTOMS
Receiving a multipart MIME message from a foreign SMTP system can cause the Microsoft Exchange Server information store to fail with an access violation. The Windows NT Event Viewer Application log may show the following information:

Event ID: 4097

Source: DrWatson

Description:

The application, store.dbg, generated an application error The error occurred on 8/27/1997 @ 13:42:45.955 The exception generated was c0000005 at address 004727e0 (CmnBptMessage::cleanTNEF)

Specific information about the failure is contained in the "More Information" section of this article.



CAUSE
A MIME Content-Type: application/ms-tnef bodypart was returned from a foreign SMTP mail system in a manner that caused the information store to fail during inbound processing.



WORKAROUND
One way to work around this issue is to prevent the sending of the MIME Content-Type application/ms-tnef bodyparts (Rich-Text Information) to Internet e-mail domains that do not have systems that handle it. This would prevent the foreign system from returning ms-tnef bodyparts to a Microsoft Exchange environment on forwarded mail.

This can be accomplished by using Microsoft Exchange Administrator program and configuring the Microsoft Exchange Server Internet Mail Service by performing the following steps:
 * 1) Open the Internet Mail property page.
 * 2) Under Specify Message Content by E-Mail Domain:, click the E-Mail Domain button.
 * 3) Click Add and the Add E-Mail Domain dialog box appears.
 * 4) In the E-Mail Domain edit window, add the Internet E-Mail Domain you do not want send Rich-Text Format to. For example, foreign.system.com.
 * 5) In the Send Attachments Using pane, click Interoperability.
 * 6) In the Send Microsoft Exchange Rich Text Formatting list, select Never.
 * 7) Click OK until all the open dialog boxes are closed. This accepts your changes.

For additional information about the purpose of the Content-Type: application/ms-tnef message body, please refer to the following article in the Microsoft Knowledge Base:

136204 XCLN: Sending Messages In Rich-Text Format



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



MORE INFORMATION
Looking in the Drwtsn32.log file may reveal failure information as follows:

Application exception occurred: App: store.dbg (pid=370) When: 8/27/1997 @ 13:42:45.955 Exception number: c0000005 (access violation)

State Dump for Thread Id 0x1b6

eax=000000b0 ebx=036b500c ecx=036be934 edx=ffffffff esi=036be934 edi=011ff9cc eip=004727e0 esp=06edb73c ebp=011ffafc iopl=0 nv up ei pl nz na po nc cs=001b ss=0023  ds=0023  es=0023  fs=0038  gs=0000     efl=00000206

function: CmnBptMessage::cleanTNEF 004727d0 56              push    esi 004727d1 8b81c4000000    mov     eax,[ecx+0xc4] ds:036be9f8=011e0000 004727d7 8bf1            mov     esi,ecx 004727d9 85c0            test    eax,eax 004727db 7410            jz      CmnBptMessage::cleanTNEF+0x1d (004727ed) 004727dd 50              push    eax 004727de 8b00            mov     eax,[eax] ds:000000b0=???????? FAULT ->004727e0 ff5008          call    dword ptr [eax+0x8] ds:00f2eab6=???????? 004727e3 c786c400000000000000 ds:036be9f8=011e0000 mov    dword ptr [esi+0xc4],0x0 004727ed 8b86c8000000    mov     eax,[esi+0xc8] ds:036be9fc=00405298 004727f3 85c0            test    eax,eax 004727f5 7410            jz      CmnBptMessage::cleanTNEF+0x37 (00472807) 004727f7 50              push    eax 004727f8 8b00            mov     eax,[eax] ds:000000b0=???????? 004727fa ff5008          call    dword ptr [eax+0x8] ds:00f2eab6=???????? 004727fd c786c800000000000000 ds:036be9fc=00405298 mov    dword ptr [esi+0xc8],0x0 00472807 8b86cc000000    mov     eax,[esi+0xcc] ds:036bea00=011ace8c 0047280d 85c0            test    eax,eax 0047280f 7410            jz      CmnBptMessage::cleanTNEF+0x51 (00472821)


 * > Stack Back Trace <*

FramePtr ReturnAd Param#1 Param#2  Param#3  Param#4  Function Name 06edb740 004e66c6 00000000 00405e08 036b500c 00001feb store!CmnBptMessage::cleanTNEF 06edb75c 004d6d27 036b500c 011ff9cc 036bbd7e 0000028e store!CmcvtrBptEnd::hrExtract 06edb78c 004e4be1 06edb828 00001feb 06edb7ac 00000000 store!CINETextr::hrExtract 06edb7cc 004e4a1c 036b1c6c 06edb828 00001feb 06edb824 store!CConvertStream::Write 06edb7f4 005679c1 06edb828 00001feb 06edb824 00000001 store!CSTREAM::HrWrite 06edf824 004e4a92 00005feb 00000000 011ee4bc 00000000 store!CSTREAM::EcRewriteAfterRewindError 06edf83c 00471604 03705844 00005feb 06edf89c 00000000 store!CSTREAM::HrWrite 06edf874 00471515 00005feb 03705844 06edf89c 00000000 store!EcWriteStreamOp 06edf89c 0040f3eb 00000000 00000031 00000000 06edf948 store!EcWriteStream 06edf90c 0040ec1e 06edf928 00006400 06edf92c 06edfb38 store!EcRpc 06edf928 77e11841 0016a708 037056e4 001802d0 00006400 store!EcDoRpc 06edf948 77e52265 0040ebe0 06edfb3c 00000004 06edfb50 rpcrt4!I_RpcFreeBuffer 06edf964 77e52236 0040ebe0 06edfb3c 00000004 ffffffff rpcrt4!NdrStubCall 06edfc28 77e51f9e 00000000 00000000 06edfe08 06edfc40 rpcrt4!NdrStubCall 06edfc7c 77e11122 00410230 06edfe08 06edfdc4 00000000 rpcrt4!NdrServerCall 06edfcd0 77e112fb 06edfe08 00000000 06edfdc4 00153418 rpcrt4! 06edfcf0 77e119cf 06edfe08 00000000 06edfdc4 06edfe68 rpcrt4!I_RpcGetBuffer 06edfdc8 77e12b98 00143a08 06edfe68 06edfe08 06edfe3c rpcrt4!I_RpcFreeBuffer 06edfe40 77e15fff 00143a08 06edfe68 00000000 001693e8 rpcrt4!NdrPointerFree 06edff90 77e162f0 77e163e5 00152268 06edffec 00000000 rpcrt4!NdrOleAllocate 00003a98 00000000 00000000 00000000 00000000 00000000 rpcrt4!NdrOleAllocate

Additional query words: crash access violation failure store msexchangeis

Keywords: kbbug kbfix kbqfe KB152937

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