Microsoft KB Archive/304131

= XADM: Delegate Unable to Send a Message or Gain Access to Manager's Mailbox with Exchange 2000 Server Service Pack 1 =

Article ID: 304131

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 1

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This article was previously published under Q304131





SYMPTOMS
In Microsoft Outlook, when a delegate who is logged on to a manager's mailbox sends mail, the Exchange 2000 Server computer may not deliver the message. When the delegate is logged on to a manager's mailbox and attempts to gain access to the manager's Calendar, an out of memory error may occur.



CAUSE
This problem can occur if the manager's mailbox and the delegate mailbox are located in different information stores that are located on the same server. The Messaging Application Programming Interface (MAPI) provider that is installed with Outlook (tested with Microsoft Outlook 2002) might not be able to determine which information store to contact.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: IS

Keywords: kbbug kbexchange2000presp2fix kbfix kbqfe KB304131

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