Microsoft KB Archive/268389

= OFF2001: Online Registration Is Unsuccessful; Behavior Differs Among Office Programs =

Article ID: 268389

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Excel 2001 for Mac
 * Microsoft Entourage 2001 for Mac Special Edition
 * Microsoft Word 2001 for Mac
 * Microsoft PowerPoint 2001 for Mac

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This article was previously published under Q268389



SYMPTOMS
In Microsoft Office 2001 for Mac, if you attempt to register an Office product by clicking Online Registration on the Help menu, each Office program displays different behavior as follows, and you cannot successfully perform online registration.

Microsoft Excel 2001 for Mac
The Online Registration command is available, but if you click the command, nothing happens.

Microsoft Entourage 2001 for Mac
The Online Registration command is available, but if you click the command, nothing happens.

Microsoft Word 2001 for Mac
The Online Registration command is unavailable (dimmed).

Microsoft PowerPoint 2001 for Mac
The Online Registration command is missing.



CAUSE
This problem occurs if you do not have a Web browser installed and connected to the Internet on your computer.



RESOLUTION
To resolve this problem, install a Web browser on your computer. Microsoft Internet Explorer is available both on the Microsoft Office 2001 for Mac CD-ROM, and on the Internet. To install Internet Explorer 5, drag the Internet Explorer 5 folder from the Microsoft Office 2001 CD-ROM onto the hard disk.

You can download and install the latest version of Microsoft Internet Explorer from the following Microsoft Web site:

http://www.microsoft.com/mac/download/en



STATUS
Microsoft has confirmed that this is a problem in Microsoft Office 2001 for Mac.

Additional query words: off2001kb OFF2001 mac

Keywords: kbbug kbfix KB268389

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