Microsoft KB Archive/235375

= OL2000: Small Business Customer Manager May Replace Custom Forms =

Article ID: 235375

Article Last Modified on 10/8/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q235375



SYMPTOMS
After you install the Small Business Contact Manager (SBCM), your custom contact form is replaced by the SBCM custom contact form.



CAUSE
Your contact items were based on one-off forms, so even though they used a custom form, the message class of the contacts was IPM.Contact. SBCM changes all contacts with a message class of IPM.Contact to use the SBCM custom form.

For additional information about one-off forms, please see the following article in the Microsoft Knowledge Base:

207896 OL2000: Working with Form Definitions and One-Off Forms



RESOLUTION
For additional information on how to switch the contacts so that they will use your custom form again, please see the following article in the Microsoft Knowledge Base:

201087 OL2000: How to Update Existing Items to Use a New Custom Form

NOTE: If you programmatically change the message class of an item containing a one-off form and then open the item, it will once again use the published form. There is no way to have it use the one-off form definition that was embedded within the item itself.



MORE INFORMATION
The Small Business Contact Manager is available with the Microsoft Office Small Business Edition (SBE) and integrates with other Office programs, including Microsoft Access, Microsoft Excel and Microsoft Word.

SBCM only affects contacts that have a message class of IPM.Contact. Contacts based on one-off contact forms, as well as contacts using the standard contact form have a message class of IPM.Contact. The message class is changed to IPM.Contact.SBE and the contacts use the SBCM custom form.

