Microsoft KB Archive/895117

= You are prompted two times for your logon credentials when you try to use the mstsc command together with the console switch in Remote Desktop for Administration =

Article ID: 895117

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
Consider the following scenario: In Remote Desktop for Administration, you try to use the mstsc command together with the console switch to connect to a console session on a Microsoft Windows Server 2003-based computer. In this scenario, you are prompted two times for your logon credentials.



CAUSE
This problem occurs because of a synchronization error in the Winlogon service. The Winlogon service handles synchronization between the temporary session and the console session in Windows Server 2003. If the temporary session and the console session are not synchronized, the Winlogon service may not log on correctly. When this problem occurs, you are prompted again for your logon credentials.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix file information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size     File name ---  08-Mar-2005  17:25  5.2.3790.284  380,928  Licdll.dll 08-Mar-2005 17:16  5.2.3790.284  540,672  Winlogon.exe



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This bug was corrected in Microsoft Windows Server 2003 Service Pack 1 (SP1).



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe software updates

Additional query words: GinaStub GinaHook win2k3 2003

Keywords: kbhotfixserver kbqfe kbfix KB895117

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