Microsoft KB Archive/126944

Kids: Windows Won’t Restart After Setup

PSS ID Number: Q126944 Article last modified on 04-02-1996

1.00

WINDOWS

= SYMPTOMS =

After you install the programs listed at the top of this article on a machine running Windows 3.x, Setup prompts you to restart Windows. It attempts to restart Windows, then the computer returns to MS-DOS.

= RESOLUTION =

To resolve the problem, use the following steps:

  At the MS-DOS prompt, type “CD WINDOWS” (without quotation marks).   Type “WIN /S” (without quotation marks). This runs Windows in Standard mode.   In Program Manager, choose Run from the File menu.   In the Command Line box, type “sysedit” (without the quotation marks) and choose OK.   Look at the SYSTEM.INI file and scroll down to the [386Enh] section. In this section, look for two lines referencing the same file: DVA.386. It may look something like this: [386Enh] device=dva.386 device= device=. . . device=c:.386   Remove the line that has the entire path statement (in this example, device=c:.386) and save the changes to the SYSTEM.INI file. Exit the System Configuration Editor.   Restart Windows. Windows should run in Enhanced mode now. 

After following these steps, you should be able to successfully run the programs listed at the top of this article.

= STATUS =

Microsoft has confirmed this to be a problem in Explorapedia, World of Nature, version 1.0 and How The Leopard Got His Spots. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbenv kbmm kbbuglist KBSubcategory:

Additional reference words: mskids kids tad series explore xplora hang freeze crash dump to DOS cannot start leo rabbit ear ears pj rudyard kipling kipling’s danny glover homemm ============================================================================= Copyright Microsoft Corporation 1996.