Microsoft KB Archive/926523

= The &quot;Presend Callout&quot; event and the &quot;Preupdate Callout&quot; event do not work as expected when the PreCalloutReturnValue value is Stop in Microsoft Dynamics CRM 3.0 =

Article ID: 926523

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
When the PreCalloutReturnValue value is Stop in Microsoft Dynamics CRM 3.0, you experience the following symptoms.

Symptom 1
You use the Microsoft Dynamics CRM 3.0 Software Development Kit (SDK) to create a Presend Callout event for an instance of an e-mail entity. When you run the Presend Callout event, the e-mail message is sent. However, you do not expect the e-mail message to be sent if the PreCalloutReturnValue value is Stop.

Symptom 2
You use the Microsoft Dynamics CRM 3.0 SDK to create a Preupdate Callout event for an instance of an e-mail entity. When you run the Preupdate Callout event, the e-mail message is updated. However, you do not expect the e-mail message to be updated if the PreCalloutReturnValue value is Stop.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Microsoft Office Outlook

Microsoft Dynamics CRM client for Outlook Compatibility Update

Microsoft Dynamics CRM Server

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server or the Microsoft Dynamics CRM client for Outlook.

Prerequisites
You must install Update Rollup 2 for Microsoft Dynamics CRM 3.0 to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB926523$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsemail kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB926523

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