Microsoft KB Archive/900333

= A MOM agent generates event 25257 on a server that is running a Korean language version of Windows or the MOM service stops processing data in MOM 2005 =

Article ID: 900333

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
You may experience either of the following symptoms on a computer that is running Microsoft Operations Manager (MOM) 2005:   The Microsoft Operations Manager service stops processing data. Additionally, MOM 2005 Management Server or the MOM 2005 agent may generate the following events: Event ID: 21421

Description: The response has been running more than 300 seconds and exceeded the time allowed to run. Event ID: 21423

Description: The host process for script responses will be restarted to recover from responses that might have been engaged in an infinite loop or hanging. Event ID: 21268

Description: Agent incoming data queue submission has been blocked. Event ID: 21269

Description: The agent incoming queue now has sufficient space or is available to process new data (not relevant to outgoing queue). This problem occurs under heavy load conditions or when the network connection is unavailable.   A MOM 2005 agent generates event 25257 when the agent tries to parse an Internet Information Services (IIS) log that contains characters from one or more of the following languages:  Greek Japanese Korean Simplified Chinese Traditional Chinese</li></ul>

When this problem occurs, an event that is similar to the following may appear in the MOM Operator console: Event Type: Warning

Event Source: Microsoft Operations Manager

Event Category: MOM Agent

Event ID: 25257

Description: The Application Log Provider has encountered an unrecoverable error.

Source: Internet Information web server log

Description: IIS Application Log - Web Server This problem occurs when the following conditions are true: <ul> The MOM 2005 agent is installed on a server that is running a Korean language version of Windows.</li> The server is running a Korean language version of IIS.</li> The IIS management pack is installed.</li></ul> </li></ul>

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Operations Manager 2005 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix. The MOM service will restart after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version             Size  File name 13-Jul-2005 04:33  6.0.2900.2180  3,218,680  Mom2005-rtm-kb900333-x86-ia64-enu.exe After this hotfix is installed, the following files will have the listed attributes or later file attributes: <pre class="fixed_text">  Date         Time   Version             Size  File name 07-Jul-2005 18:22                    51,944  Eemengine.tlb 07-Jul-2005 18:22  5.0.2749.27      899,824  Momactions.dll 07-Jul-2005 18:22  5.0.2749.27    1,531,120  Momdbconnector.dll 07-Jul-2005 18:22  5.0.2749.27    1,630,960  Momengine.dll 07-Jul-2005 18:22  5.0.2749.27      362,736  Momforwardingconnector.dll 07-Jul-2005 18:22  5.0.2749.27       61,168  Momhost.exe 13-Aug-2004 11:55  5.0.2749.0       179,712  Mommsgs.dll

Installation instructions
Apply this hotfix to every computer that meets one of the following conditions:
 * The computer hosts a Microsoft Operations Manager 2005 Management Server.
 * The computer hosts a Microsoft Operations Manager 2005 agent that was manually installed.

To apply this hotfix, follow these steps: <ol> Manually apply this hotfix to every MOM 2005 server in your MOM management groups. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Copy the MOM2005-RTM-KB900333-X86-IA64-ENU.exe file to a local folder or to a network shared folder. If you use a network shared folder, make sure that you can access the folder from the computers that require this hotfix.</li> Log on as an administrator to a computer that requires this hotfix.</li> Run the MOM2005-RTM-KB900333-X86-IA64-ENU.exe file on the computer that requires the hotfix. You can run the file at a command prompt. Or, you can run the file by using Windows Explorer.</li> Repeat steps b and c on each computer that requires this hotfix.</li></ol> </li> Apply this hotfix to the MOM 2005 agent component. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Use the MOM 2005 Administrator console to apply this hotfix to MOM 2005 agents whose control level is set to Full. The MOM 2005 agents that can be automatically patched are listed in the following folder:

Microsoft Operations Manager \Administration\Computers\Pending Actions

</li> Manually apply this hotfix to every MOM 2005 agent whose control level is set to None. These agents are listed in the following folder:

Microsoft Operations Manager \Administration\Computers\Agent-managed Computers

</li> Apply the hotfix to MOM agent computers whose control level was set to Full after the hotfix was applied to the MOM server. You can manually apply the hotfix, or you can set the MOM server to apply the hotfix. To set the MOM server to apply the hotfix, follow these steps: <ol> In the MOM Administrator console, expand Administration, expand Computers, and then click Pending Actions.</li> Right-click the computer, and then click Approve Manual Agent Installation Now.</li> Click the Agent-managed Computers folder.</li> In the right pane, right-click the MOM 2005 agent, and then click Update Agent Settings.</li></ol> </li></ol> </li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbfix kbqfe kbexpertiseinter kbmompre2005sp1fix kbopman2005spfix KB900333

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