Microsoft KB Archive/287800

= You are prompted three times for a personal folders password after you upgrade to Outlook 2002 =

Article ID: 287800

Article Last Modified on 12/10/2004

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q287800



SYMPTOMS
When you start Outlook for the first time after you install or upgrade, you are prompted three times for the password to your personal folders (.pst) file.



CAUSE
This problem occurs because of synchronization settings migration.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Before Outlook can migrate synchronization settings, it needs to make a function call to make sure that all Internet Mail Access Protocol (IMAP4) and Hotmail accounts have corresponding stores. That function does part of its check by opening every store in the profile. Each time it accesses the password-protected .pst file, it prompts you for a password. It happens twice because the function runs the check twice, once for IMAP4 and once for Hotmail. The third prompt is the normal one you get every time you start Outlook when you use this profile.

This problem occurs even if you did not configure any IMAP4 or Hotmail accounts in your e-mail profile.

Additional query words: prompt ol2002

Keywords: kbnofix kbupgrade kbprb kbpasswords kbstartprogram KB287800

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