Microsoft KB Archive/944843

= How to troubleshoot Xbox 360 Big Button Controller issues =

Article ID: 944843

Article Last Modified on 11/9/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SUMMARY
This article describes how to troubleshoot issues that you may experience when you use the Xbox 360 Big Button Controller.



MORE INFORMATION
Important The Xbox 360 Big Button Controller is exclusively for use with the Xbox 360 video game and entertainment system.

The Xbox 360 Big Button Controller is designed for use only with the Xbox 360 Big Button Infrared Receiver.

Troubleshooting
If you encounter problems, try one or more of the following solutions.

Controller does not work
The controller automatically connects and communicates with your console when you press a button.

If you have a problem, verify the following things:
 * The console is turned on.
 * The infrared receiver cable is plugged into one of the three USB ports on the Xbox 360 Console.
 * Fresh (fully charged) AA batteries are correctly inserted into the controller.

If those steps did not resolve the issue, try the following steps:
 * Point the controller directly at the infrared cable receiver.
 * Verify that the infrared receiver is not blocked or covered.
 * Make sure that you are using the controller within 25 feet of the infrared receiver.
 * Close drapes and blinds when you use the Big Button Controller and the infrared receiver during daylight hours to minimize stray light.

Important Do not try to take apart, service, or modify the Xbox 360 console, the power supply, or its accessories in any way. Doing these things could present the risk of serious injury or death from electric shock or fire, and it will void your warranty.

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