Microsoft KB Archive/317120

= OL2002: Error Message When You Add an E-mail Recipient from a Message to Your Contacts =

Article ID: 317120

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q317120



SYMPTOMS
If you try to add an e-mail recipient from a message to your Contacts, you may receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.



CAUSE
This problem can occur if the e-mail recipient that you are trying to add is in the same Microsoft Exchange site as your mailbox and if you have the autoReplyMessage option turned on (enabled).



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack



WORKAROUND
Follow these steps to work around this problem:
 * 1) In the From field of the message, double-click the name that you want to add to your Contacts.
 * 2) On the General tab, click Personal Address Book.
 * 3) Click Save and Close.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: pab recipients ol2002 contacts crash xclnok

Keywords: kberrmsg kbbug kbfix kbofficexppresp2fix kbqfe kbofficexpsp2fix kbhotfixserver KB317120

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