Microsoft KB Archive/318899

= XADM: Information Store Process Uses High CPU When BkExpandDontRun Is Enabled =

Article ID: 318899

Article Last Modified on 2/20/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q318899



SYMPTOMS
A thread in the information store (Store.exe) process may use a large amount of the CPU process when BkExpandDontRun is enabled in the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExCDO\Parameters



CAUSE
The logic in the code does not permit the thread to sleep. This causes the thread to loop.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Additional query words: kbExchange2000preSP3AprilRollupFix unresponsive 100% percent one hundred

Keywords: kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB318899

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.