Microsoft KB Archive/268397

= PPT2001: &quot;The Linked Multimedia File Is Unavailable&quot; Message Occurs When You Open Movie File =

Article ID: 268397

Article Last Modified on 1/27/2007

-

APPLIES TO


 * Microsoft PowerPoint 2001 for Mac

-



This article was previously published under Q268397



SYMPTOMS
When you open a presentation created with Microsoft PowerPoint 97 or 2000 for Windows, if it contains a movie file and you try to play that movie, you may receive the following alert message

The linked multimedia file  is unavailable. Do you wish to locate it yourself?

where  is the name of the movie.

If you click Yes, you are then able to find the movie file, and it plays as expected within the presentation.



CAUSE
This behavior can occur if PowerPoint is unable to locate the movie file. The issue is caused by differences between the Microsoft Windows operating system and the Macintosh operating system.

For example, when you insert a movie file into a Macintosh PowerPoint presentation, the location of the movie file is represented by a path that is similar to the following:

HARD DRIVE:Movies:QuickTime:Movie_File

The following is the path to the movie file in a Microsoft PowerPoint for Windows presentation:

C:\Movies\Quicktime\Movie_File.MOV



RESOLUTION
To resolve this problem, download and install the Microsoft Office 2001 Service Release 1 file. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/office2001/update_905.xml&secid=10&ssid=25&flgnosysreq=True

To temporarily work around this problem, make sure that you place a copy of the movie file into the same folder that contains your PowerPoint presentation. When you open the presentation and double-click the movie icon, PowerPoint 2001 finds and plays the movie file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2001 for Mac Service Release 1.

