Microsoft KB Archive/938204

= A computer that is running Windows XP or Windows Server 2003 stops responding when the system tries to trigger a restart after an automatic update =

Article ID: 938204

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition  Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition</li></ul> </li> Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Enterprise Edition</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul> </li> Microsoft Windows Server 2003 Service Pack 2, when used with: <ul> <li>Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

<ul> <li>Microsoft Windows Server 2003, Enterprise Edition</li></ul>

<ul> <li>Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

<ul> <li>Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

<ul> <li>Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

<ul> <li>Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
Consider the following scenario:
 * You have a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003.
 * The computer is a member of a domain.
 * You enable the Interactive logon: Do Not require CTRL+ALT+DEL policy on the computer.
 * An automatic update is performed on the system.
 * A screen saver is running during the automatic update.

When the system tries to trigger a restart after the automatic update, the computer stops responding (hangs). Additionally, to restart the computer, you must exit the screen saver program. To do this, you must either move the mouse or press a key on the keyboard.

This behavior may occur when you use one of the following versions of Windows XP or of Windows Server 2003:
 * French version of Windows XP Service Pack 1 (SP1)
 * French version of Windows XP Service Pack 2 (SP2)
 * English version of Windows XP SP1
 * English version of Windows XP SP2
 * English version of Windows Server 2003 SP1
 * English version of Windows Server 2003 SP2

<div class="workaround_section">

WORKAROUND
To work around this behavior, disable the Interactive logon: Do Not require CTRL+ALT+DEL policy. To do this, follow these steps:
 * 1) Click Start, click Run, type Gpedit.msc, and then click OK.
 * 2) In the Navigation pane, expand Computer Configuration, expand Windows Settings, expand Security Settings, expand Local Policies, and then click Security Options.
 * 3) In the details pane, double-click Interactive logon: Do Not require CTRL+ALT+DEL in the Policy list.
 * 4) Click Disabled, click Apply, and then click OK.
 * 5) On the File menu, click Exit.

Keywords: kbtshoot kbprb kbexpertiseinter KB938204

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