Microsoft KB Archive/262653

= Links LS Error Message: Unable to Retrieve Drive Information =

Article ID: 262653

Article Last Modified on 10/6/2003

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APPLIES TO


 * Access Software Links LS 1998 Edition
 * Microsoft Links LS 1999

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This article was previously published under Q262653



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to install Links LS 1998 Edition or Links LS 1999 Edition, you may receive the following error message:

Unable to retrieve drive information.



CAUSE
This behavior can occur if both of the following conditions are true:
 * Links LS was previously installed on the computer.
 * Links LS was not properly uninstalled from the computer.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, remove the Links LS 98 or Links LS 99 keys from the Microsoft Windows registry:  Start Registry Editor. Open the appropriate registry key for your version of Links LS:Links LS 98:

HKEY_CURRENT_USER\Software\Access\Links LS 98

Links LS 99:

HKEY_CURRENT_USER\Software\Access\Links LS 99

 On the Edit menu, click Delete. When you are prompted to confirm the key deletion, click Yes. Quit Registry Editor, and then restart the computer.

If the issue continues to occur:  Start Registry Editor.</li> Open the appropriate registry key for your version of Links LS:Links LS 98:

HKEY_CURRENT_MACHINE\Software\Access Software Inc\Links LS 98

Links LS 99:

HKEY_CURRENT_MACHINE\Software\Access Software Inc\Links LS 99

</li> On the Edit menu, click Delete. When you are prompted to confirm the key deletion, click Yes.</li> Quit Registry Editor, and then restart the computer.</li></ol>

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MORE INFORMATION
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: access golf linksls98 linksls99 setup regedit

Keywords: kbenv kberrmsg kbprb KB262653

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