Microsoft KB Archive/896269

= You cannot rotate and save an image file in Windows Picture and Fax Viewer on a computer that is running Windows XP or Windows Server 2003 =

Article ID: 896269

Article Last Modified on 10/11/2007

-

APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition  Microsoft Windows XP Service Pack 1, when used with:  Microsoft Windows XP Professional 64-Bit Edition (Itanium)

 Microsoft Windows XP Professional</li></ul>

 Microsoft Windows XP Home Edition</li></ul> </li> Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Enterprise Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul> </li></ul>

-

<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
If you try to rotate an image file in Windows Picture and Fax Viewer, you receive the following error message:

Because this image is read-only, the rotated version cannot be saved using the same file name. To save it, click Copy To and give it a new file name.

This symptom occurs if you access an image file that is stored on a shared location. Additionally, you experience the following symptoms:
 * You cannot save the image file by using a new file name.
 * The file is removed from the shared location. This symptom occurs if you try to save the image file by using the same name after you use the Uniform Naming Convention (UNC) path of the shared location to access the image file.

You experience these symptoms if the following conditions are true:
 * 1) The image file is stored in a shared folder on a remote computer that is running Microsoft Windows XP Service Pack 1 (SP1), Windows XP Service Pack 2 (SP2), or Microsoft Windows Server 2003 Service Pack 1 (SP1). This remote computer is joined to a domain.
 * 2) You have set the change permission for the Everyone group on the shared location.
 * 3) You use a domain user account without administrative rights to access the share from another Windows XP-based client computer or Windows Server 2003-based client computer.

<div class="cause_section">

CAUSE
This behavior occurs because Windows Picture and Fax Viewer uses the ReplaceFile Application Programming Interface (API). Windows Picture and Fax Viewer uses the ReplaceFilewithout API without using the REPLACEFILE_IGNORE_MERGE_ERRORS flag.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
This hotfix requires Windows Server 2003 Service Pack 1 (SP1).

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions

Windows Server 2003, x64-based versions

Windows Server 2003, Itanium-based versions

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix requires Windows XP Service Pack 1 (SP1) or Service Pack 2 (SP2).

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP Service Pack 1, x86-based versions

Windows XP Service Pack 2, x86-based versions

Windows XP, Itanium-based versions

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information about how to integrate software updates into your Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base:

828930 How to integrate software updates into your Windows installation source files

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the ReplaceFile API, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/aa365512.aspx

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinxppresp3fix kbhotfixserver kbwinserv2003sp2fix KB896269

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.