Microsoft KB Archive/899567

= The video display pauses or stops when you start Application Sharing or Remote Assistance during a video conversation in Communicator 2005 =

Article ID: 899567

Article Last Modified on 10/17/2007

-

APPLIES TO


 * Microsoft Office Communicator 2005

-



SYMPTOMS
When you start Application Sharing or Microsoft Windows XP Service Pack 1 (SP1) Remote Assistance during a video conversation in Microsoft Office Communicator 2005, the video display pauses or stops. When you stop Application Sharing or Remote Assistance, the video display resumes.



CAUSE
This issue occurs if you have Microsoft DirectX 8.0 or an earlier version installed on the computer.



RESOLUTION
To resolve this issue, install Microsoft DirectX 9.0 on the computer. To download the latest version of Microsoft DirectX, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/directx/aa937788.aspx

Additional query words: MOC MOC2005 halts quits live meeting hang

Keywords: kbtshoot kbprb KB899567

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.