Microsoft KB Archive/308583

= HIS End-User Client Install Fails with Internet Explorer 6.0 =

Article ID: 308583

Article Last Modified on 2/22/2007

-

APPLIES TO

 Microsoft Host Integration Server 2000 Standard Edition, when used with:  Microsoft Windows NT 4.0

 Microsoft Windows Millennium Edition

 Microsoft Windows 98 Standard Edition 

-

<div class="notice_section">

This article was previously published under Q308583

<div class="symptoms_section">

SYMPTOMS
When installing the Host Integration Server (HIS) 2000 End-User Client on a Windows NT 4.0, Windows Millennium Edition (Me), Windows 98, you may receive the following dialog box error

Setup cannot continue, as Internet Explorer 5.0 is not installed.

followed by:

Installation ended prematurely because of an error.

The following event is posted in the application log of the Event Viewer:

Event 1000 - Source: MsiInstaller

Product Microsoft Host Integration Server 2000 End-User Client -- Setup cannot continue, as Internet Explorer 5.0 is not installed.

This problem is not seen on Windows 2000 systems.

<div class="cause_section">

CAUSE
During installation, the End-User Client checks the Internet Explorer registry key for version information. In this case, it only checks for version 5.0; any other version information causes setup to fail.

<div class="resolution_section">

RESOLUTION
To resolve this problem, obtain the latest service pack for Host Integration Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328152 How to Obtain the Latest Host Integration Server 2000 Service Pack

<div class="workaround_section">

WORKAROUND
<ol> Start Registry Editor (Regedt32.exe).</li> Locate the Version value under the following key in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer

</li> On the Edit menu, click String, replace the first numeric value with the value 5, and then click OK.

For example, if the version says 6.0.2600.0000, change it to 5.0.2600.0000.</li> Quit Registry Editor.</li></ol>

NOTE: After installing the End-User Client, this registry value should be changed back to its original value.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Host Integration Server 2000. This problem was first corrected in Host Integration Server 2000 Service Pack 1.

Additional query words: HIS 2000

Keywords: kbbug kbfix kbhostintegserv2000presp1fix kbhostintegserv2000sp1fix KB308583

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.