Microsoft KB Archive/180310

= XCLN: Outlook Cannot View Replica of Nested Public Folder =

Article ID: 180310

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook, Exchange Server Edition
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q180310





SYMPTOMS
When you use the Outlook client to view a nested replica of a public folder, you may not be able to view the information even though you have proper permissions to the folder. The following error may occur:

Unable to expand the folder. The Set of folders could not be opened.

The contents of this public folder are currently unavailable. Either

the Microsoft Exchange Server computer servicing this public folder

is down or the public folder has not been replicated to this site.

See your Administrator.



WORKAROUND
To be able to view and use the public folders properly, you may use either of the following methods:

Install and use the Exchange client to view and post messages to the nested public folder(s). The Exchange Server client allows access to the nested replica of the public folder(s), assuming permissions are correct.

-or-

From the Exchange Administrator program, replicate the entire public folder hierarchy that contains the nested public folder(s) from the original Exchange site to your other Exchange site(s). This will allow Outlook clients in this Exchange site to access the nested public folder(s) replicas.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug kbpending KB180310

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