Microsoft KB Archive/915638

= You may receive an error message when you try to log on to Groove from a computer that is not a managed Groove device =

Article ID: 915638

Article Last Modified on 4/6/2007

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APPLIES TO


 * Groove Workspace 2.5 Standard Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
When you try to log on to Groove Virtual Office from a computer that is not a managed Groove device, you may receive the following error message: Some of your identities that are part of the management domain have been disabled, and the account will now log off.



CAUSE
This issue occurs when one of the following conditions is true:
 * The domain administrator revoked your managed identity in the Groove domain.
 * A domain policy in the Groove domain restricts the use of managed identities to computers that are managed Groove devices.



RESOLUTION
To resolve this issue, contact your Groove domain administrator and confirm that your identity has not been revoked. If your identity has not been revoked, the administrator may have enabled the identity policy that restricts the use of domain identities to Groove devices that are managed by the domain.

Your Groove administrator can resolve this problem for you by using one of the following methods:
 * The administrator disables this option on the management server.
 * The administrator sends you the registry key to manage your device. You may have to re-configure your Groove account or to re-enter your activation key after you add the registry key.

For more information about this error and about what to do if you are the administrator, click the following article number to view the article in the Microsoft Knowledge Base:

917194 Error message when you try to open your account in Groove: &quot;The supplied identity is not allowed on your machine&quot;

Additional query words: TCN-01259 Groove2007

Keywords: kbexpertiseinter kbtshoot KB915638

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