Microsoft KB Archive/839027

= Programs may fail when they access data on a computer that is running Windows Server 2003 or Windows XP =

Article ID: 839027

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
Consider this scenario: You have a client computer that is running Microsoft Windows XP and a server that is running Microsoft Windows Server 2003. Programs that access data files on the client or on the server and that perform byte range locking operations may fail because of a connectivity problem. You may receive an error message that is similar to the following:

Error 64: The specified network name is no longer available.

The error message may vary with the program.

A Network Monitor trace shows the following traffic between the client and the server: Netmon Trace:

FRAME SOURCE  DEST         DESCRIPTION

23263 XPCLNT  SERVER  TCP  Control Bits: .A...., len:    0, seq:2368164228-2368164228, ack: 105099674 23264 XPCLNT  SERVER  SMB  C lock & X, FID = 0x4009, Unlocks = 1 (0x4043B403 for 0x00000001) 23265 SERVER  XPCLNT  SMB  R lock & X  IP 23266  XPCLNT  SERVER  TCP  Control Bits: .A...., len:    0, seq:2368164303-2368164303, ack: 105099717 23267 XPCLNT  SERVER  SMB  C lock & X, FID = 0x4009, Locks = 1 (0x4043B403 for 0x00000001 23268  SERVER  XPCLNT  SMB  R lock & X - NT error, System, Error, Code = (860) Unknown 23269  XPCLNT  SERVER  SMB  C session setup & X  23270  SERVER  XPCLNT  SMB  R session setup & X  23271  XPCLNT  SERVER  SMB  C make directory  23272  SERVER  XPCLNT  TCP  Control Bits: .A...., len:    0, seq: 105100041-105100041, ack:2368165900, 23273  XPCLNT  SERVER  SMB  C read & X, FID = 0x8, Read 0x200 at 0x00000E00



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name -  30-Mar-2004  02:12  5.1.2600.1500      92,160  Cscdll.dll 30-Mar-2004 02:02  5.1.2600.1500     420,608  Mrxsmb.sys 30-Mar-2004 02:01  5.1.2600.1500     166,016  Rdbss.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbhotfixserver kbqfe KB839027

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