Microsoft KB Archive/293650

= How to change the Cancel Request dialog box behavior in Outlook 2002 =

Article ID: 293650

Article Last Modified on 7/28/2006

-

APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

-



This article was previously published under Q293650



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SUMMARY
In Outlook 2002, a feature is added notifies users that the connection to the Microsoft Exchange computer is taking longer than expected because of network congestion or server availability. This connection can include connections to the user's mailbox, a free and busy server, or any other server that Outlook may need to communicate with to fulfill a request for information. When such a delay occurs, the following Cancel Request dialog box is displayed:

Outlook is retrieving data from the Microsoft Exchange Server. You can cancel the request or minimize this message to the Windows taskbar until Outlook closes the message automatically.



MORE INFORMATION
You may want to disable this feature or increase the time-out value if you experience frequent network congestion or other related issues. To suppress the Cancel Request dialog box or change the time-out value, either manually edit the registry or use a policy to configure the setting.

Suppressing the &quot;Cancel Request&quot; Dialog Box
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To edit the registry to manually suppress the Cancel Request dialog box:  Start Registry Editor (Regedt32.exe). Locate and click on the appropriate registry key listed below based on the method that was used to install Microsoft Outlook.

If the Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\CancelRPC

If the Custom Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\CancelRPC

 On the Edit menu, click Add Value, and then add the following registry value:

Value name: Disable

Data type: DWORD

Value data: 1

 Quit Registry Editor.

Changing the &quot;Cancel Request&quot; Dialog Box Time-Out Value
You can also manually specify the amount of time that Outlook waits for a connection to the server before the Cancel Request dialog box is displayed. This policy setting overrides the Exchange service Seconds until server connection timeout setting, although it does not disable this setting in the user interface (UI). To edit the registry to modify the policy setting:  Start Registry Editor (Regedt32.exe).</li> Locate and click on the appropriate registry key listed below based on the method that was used to install Microsoft Outlook.

If the Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\CancelRPC

If the Custom Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\CancelRPC

</li> On the Edit menu, click Add Value, and then add the following registry value (in this example, the value is set to 50 seconds):

Value name: TimeToShowCancelDialog

Data type: DWORD

Value data: 50000 (the amount of time in milliseconds)

NOTE: Type the connection delay that you want to allow as a decimal number representing milliseconds.</li> Quit Registry Editor.</li></ol>

Using Policies to Set the Registry Values
You can also set the values that are described in the &quot;Manually Editing the Registry&quot; section by using group policies; you can use either the System Policy Editor from the Microsoft Office Resource Kit (ORK) or the Group Policy Editor for Microsoft Windows 2000 and Microsoft Windows XP.

For additional information about using the Microsoft Office 2002 Resource Kit System Policy Editor, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/two/admb00.htm

For additional information about using group policies in a Windows 2000 environment, click the following article number to view the article in the Microsoft Knowledge Base:

307882 How to use the Group Policy Editor to manage local computer policy in Windows XP

For additional information about using group policies in a Windows XP environment, see the following Microsoft Web site:

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sag_sptopnode.mspx

Keywords: kbregistry kbnetwork kbinfo KB293650

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.