Microsoft KB Archive/273615

= Mail clients that are not UTF-8 aware cannot view messages sent from Exchange 2000 =

Article ID: 273615

Article Last Modified on 2/20/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q273615



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When users use Microsoft Internet Explorer 5 or later to gain access to Microsoft Outlook Web Access (OWA) and send a message, recipients who have mail clients that are not Unicode Translation Format-8 (UTF-8) aware cannot view the message.



WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this problem, turn the feature to use regional characters on. To do this, follow these steps:  Click Start, click Run, type Services.msc, and then click OK. Stop the MSExchangeIS service. Stop the W3SVC service. Click Start, and then click Run. In the Open box, type regedit . Locate the following key in the registry:

'''HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB

\OWA\UseRegionalCharset'''

</li> On the Edit menu, click Modify.</li> In the Value Data box, type 1, and then click Exit.</li> On the Registry menu, click Exit.</li> Restart the MSExchangeIS service.</li> Restart the W3SVC service.</li></ol>

Note If the registry key does not exist on the server, you can create it. To create the registry key, follow these steps: <ol> Click Start, click Run, type regedit, and then click OK.</li> Locate and then click the following key in the registry:

 

</li> Click Edit, click Add Value, and then type the following information in the Value box and in the REG_DWORD Data box:

Value: UseRegionalCharset

REG_DWORD Data: 1 </li> Click OK, and then quit Registry Editor.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: XCCC

Keywords: kbbug kbexchange2000presp1fix kbfix kbgraphxlinkcritical kbqfe KB273615

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.