Microsoft KB Archive/87468

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{| The information in this article applies to:
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 * Microsoft Word for the Macintosh, versions 4.0, 5.0, 5.1

SYMPTOMS
In versions 4.0 and 5.0 of Microsoft Word for the Macintosh, problems may occur when printing to the Personal LaserWriter NTR. When sending a print job to the NTR, it may act as if it is printing, but it never completes the job.

CAUSE
This may be caused by using TrueType fonts (such as New York, Chicago, Geneva, and Monaco) in a document with Fractional Widths (in Page Setup) and Background Printing (in Chooser under the Apple menu) turned on.

WORKAROUND
Turning off Fractional Widths or changing the font to a PostScript font resolves the problem. Also, if using the TrueType font is necessary, turning off Background Printing and resetting the printer (by turning it off, then on again) may allow the job to print.

MORE INFORMATION
PostScript Level II printers can have problems printing TrueType fonts because of the way they manage memory. Unlike Apple's IIf and IIg printers, the NTR does not generate a PostScript error message when it has run out of memory.

The following is a list of the PostScript fonts resident in the NTR printer:

AvantGarde-Book                Helvetica-Narrow-BoldOblique AvantGarde-BookOblique         Helvetica-Narrow-Oblique AvantGarde-Demi                Helvetica-Oblique AvantGarde-DemiOblique         NewCenturySchlbk-Bold Bookman-Demi                   NewCenturySchlbk-BoldItalic Bookman-DemiItalic             NewCenturySchlbk-Italic Bookman-Light                  NewCenturySchlbk-Roman Bookman-LightItalic            Palatino-Bold Courier                        Palatino-BoldItalic Courier-Bold                   Palatino-Italic Courier-BoldOblique            Palatino-Roman Courier-Oblique                Symbol Emulatorfont                   Times-Bold Helvetica                      Times-BoldItalic Helvetica-Bold                 Times-Italic Helvetica-BoldOblique          Times-Roman Helvetica-Narrow               ZapfChancery-MediumItalic Helvetica-Narrow-Bold          ZapfDingbats

Apple's Personal LaserWriter NTR is a RISC-based (Reduced Instruction Set Computing) PostScript Level II printer. Despite it being a &quot;Personal&quot; printer, it is networkable via AppleTalk/LocalTalk.
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Last reviewed: July 30, 1997

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