Microsoft KB Archive/164509

= XCLN: Microsoft Mail Address Book Not Displayed =

Article ID: 164509

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0

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This article was previously published under Q164509





SYMPTOMS
Microsoft Exchange Client with an MSMail Service installed may not display the complete list of Microsoft Mail networks and postoffices when you view the address book. This happens when the Microsoft Mail Network.glb file is corrupted or a specific .xtn file is corrupted with duplicate entries for the same network or postoffice definition.

When you scroll through the address book, the list does not display any further than the duplicate network or postoffice definition. When viewing with the Microsoft Mail 3.5 client, all networks and postoffices are available.

The corruption is due to a duplicate Network or postoffice definition in Network.glb or a specific .xtn file.



RESOLUTION
Because the entry is duplicate, the .xtn file will still be divisible by 698 bytes. If an .xtn or Network.glb file is corrupted, perform the following step:
 * Send the access (Access.*) files, the .xtn files, and the Network.glb file to Microsoft Technical Support (MTS).

A support professional can verify information in the XTN files, or Network.glb, correct the record, and return your file to you.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 4.0 and 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug kbusage KB164509

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