Microsoft KB Archive/266362

= OL2000: No Shortcut Menu When You Right-Click an E-mail Message =

Article ID: 266362

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q266362





SYMPTOMS
In Outlook, if you right-click on any mail message in the Inbox, a drop-down menu does not open.

The right-click option works normally elsewhere (Folder List, Toolbars, or in the Windows environment).

In addition, you may not see any menu options on the Actions menu.



CAUSE
This behavior can result from a damaged Frmcache.dat file.



RESOLUTION
To resolve this issue:  Quit Outlook. View the following article to clear the Outlook Forms Cache file:

195754 OL2000: How to Clear the Outlook Forms Cache

 Start Outlook, and then right-click any e-mail message to verify that you see the shortcut menu.

Additional query words: alternate-click OL2K secondary

Keywords: kbprb KB266362

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