Microsoft KB Archive/314751

= The Windows CE device may stop responding when you run multiple instances of Peghelp.exe =

Article ID: 314751

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Encarta Reference Suite 2001

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This article was previously published under Q314751



SYMPTOMS
If you run multiple instances of the Help program (Peghelp.exe) at the same time, the Microsoft Windows CE device may stop responding. The kernel debugger shows that a stack fault exception occurs during the operations.



Hotfix information
A supported software update is now available from Microsoft as Windows CE 3.0 Core OS QFE 314751. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:

837392 How to locate core operating system fixes for Microsoft Windows CE Platform Builder products

Prerequisites
This hotfix is supported only when all previously issued hotfixes for this product have been installed.

Restart requirement
After you install this update, you must perform a clean build of the whole platform. To clean the platform, click Clean on the Build menu. To build the platform, click Build Platform on the Build menu. You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this package has the file attributes (or later) that are listed in the following table.   Date         Time   Version            Size    File name 09-Jan-2002 21:57  3.0.2.109         280,920  020109_arm720_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         289,112  020109_ppc403_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         289,112  020109_ppc821_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         289,112  020109_r3000_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         289,112  020109_r4100_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         280,920  020109_r4111_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         289,112  020109_r4300_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         280,920  020109_sa1100_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         289,112  020109_sh3_wce30-q314751.exe 09-Jan-2002 21:57  3.0.2.109         285,016  020109_sh4_wce30-q314751.exe 09-Jan-2002 21:58  3.0.2.109         285,016  020109_thumb_wce30-q314751.exe 09-Jan-2002 21:58  3.0.2.109         280,920  020109_x86_wce30-q314751.exe The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --

Path: Public\Wceshellfe\Oak\Lib\Arm\ARM720\Ce\Debug 14-Dec-2001 21:09                     71,464  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Arm\ARM720\Ce\Retail 14-Dec-2001 21:06                     59,890  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Arm\SA1100\Ce\Debug 14-Dec-2001 21:14                     71,396  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Arm\SA1100\Ce\Retail 14-Dec-2001 21:11                     59,816  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Mips\R3000\Ce\Debug 14-Dec-2001 20:35                     85,466  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Mips\R3000\Ce\Retail 14-Dec-2001 20:33                     73,602  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Mips\R4100\Ce\Debug 14-Dec-2001 20:40                     85,502  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Mips\R4100\Ce\Retail 14-Dec-2001 20:38                     73,530  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Mips\R4111\Ce\Debug 14-Dec-2001 20:49                     69,168  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Mips\R4111\Ce\Retail 14-Dec-2001 20:45                     55,940  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Mips\R4300\Ce\Debug 14-Dec-2001 20:54                     85,466  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Mips\R4300\Ce\Retail 14-Dec-2001 20:52                     73,538  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Ppc\PPC403\Ce\Debug 14-Dec-2001 20:59                     80,598  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Ppc\PPC403\Ce\Retail 14-Dec-2001 20:56                     64,890  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Ppc\PPC821\Ce\Debug 14-Dec-2001 21:04                     80,598  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Ppc\PPC821\Ce\Retail 14-Dec-2001 21:01                     64,890  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Shx\SH3\Ce\Debug 14-Dec-2001 20:24                     74,668  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Shx\SH3\Ce\Retail 14-Dec-2001 20:22                     62,098  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Shx\SH4\Ce\Debug 14-Dec-2001 20:30                     74,620  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Shx\SH4\Ce\Retail 14-Dec-2001 20:28                     62,052  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Thumb\ARM720\Ce\Debug 14-Dec-2001 21:19                     71,848  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\Thumb\ARM720\Ce\Retail 14-Dec-2001 21:16                     60,838  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\X86\I486\CE\Debug 14-Dec-2001 20:19                     69,616  Peghelp.lib

Path: Public\Wceshellfe\Oak\Lib\X86\I486\CE\Retail 14-Dec-2001 20:16                     56,826  Peghelp.lib



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe KB314751

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