Microsoft KB Archive/311141

= Ntbackup quits while backing up the system state on a domain controller =

Article ID: 311141

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server

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This article was previously published under Q311141





SYMPTOMS
When you are running Ntbackup.exe to back up the system state on a domain controller, Ntbackup may quit silently. (Ntbackup quits without displaying any error messages.) This problem can occur when you back up to a tape or to a file. Additionally, you may receive the following event message in the system event log: Event Type: Error

Event Source: VSS

Event Category: None

Event ID: 5013

Date:

Time:

User: N/A

Computer:

Description: Volume Shadow Copy Service error: Shadow Copy writer EventLogs called routine BackupEventLogW which failed with status 0x800705aa (converted to 0x800423f4).



CAUSE
This problem can occur when you back up the system state on a domain controller that has more than 12 IP addresses on one network adapter.



Microsoft Windows 2000 Server
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time    Version         Size    File name 31-Oct-01  16:51   5.0.2195.4573   28 KB   Ntdsbsrv.dll 31-Oct-01  16:51   5.0.2195.4573   28 KB   Ntdsbcli.dll

Microsoft Windows Server 2003
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version            Size    File name --  02-Jul-2004  01:33  5.2.3790.186       27,136  Ntdsbcli.dll 26-May-2004 00:53                        271  Branches.inf 02-Jul-2004 02:11                      9,766  Kb311141.cat 02-Jul-2004 01:35                        354  Updatebr.inf 02-Jul-2004 01:35                      5,654  Update_rtmqfe.inf

Windows Server 2003, 64-Bit Edition
  Date         Time   Version            Size    File name --  02-Jul-2004  01:30  5.2.3790.186       73,728  Ntdsbcli.dll     IA-64 02-Jul-2004 01:33  5.2.3790.186       27,136  Wntdsbcli.dll    x86 21-Apr-2004 16:35                        271  Branches.inf 02-Jul-2004 02:11                     10,119  Kb311141.cat 02-Jul-2004 01:36                        354  Updatebr.inf 02-Jul-2004 01:36                      5,929  Update_rtmqfe.inf



WORKAROUND
To work around this problem, remove IP addresses until a single network adapter has no more than 12 IP addresses.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server product

For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 How to install multiple Windows updates or hotfixes with only one reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the following article number to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 hotfixes

Additional query words: kbBaseOS systemstate exits disappears

Keywords: kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwin2000presp3fix kbwin2000sp3fix KB311141

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