Microsoft KB Archive/870905

= McAfee Internet Security version 4.0 quits unexpectedly during installation in Windows XP Service Pack 2 =

Article ID: 870905

Article Last Modified on 7/8/2005

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
When you try to install McAfee Internet Security version 4.0 in Microsoft Windows XP Service Pack 2 (SP2), you may receive the following error message:

WebScanx.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

Note If you restart your computer, the same error appears while Windows is starting.



RESOLUTION
To resolve this issue, contact McAfee for information about updates to McAfee Internet Security version 4.0. For more information about McAfee products and support services, visit the following McAfee Web site:

http://us.mcafee.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Additional query words: windowsxp windowsxpsp2 winxp winxpsp2 mis mis4 xpsp2

Keywords: kberrmsg kbtshoot kbappcompatibility kbvirus kbprb kb3rdparty KB870905

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