Microsoft KB Archive/189177

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The information in this article applies to:


 * Microsoft Outlook 98

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SUMMARY
This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION
The "Article Listing" section of this article includes a subset of Knowledge Base articles about Outlook Configuration, Environment and Setup. Use the instructions in the "Ordering an Articles by E-mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

"http://support.microsoft.com/support/default.asp"

ORDERING ARTICLES BY E-MAIL OR BY FAX
Ordering an Article by E-mail

To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

TO: mshelp@microsoft.com

SUBJECT: Q119591 For more information about how to order an article by e-mail, send an e- mail message to the following e-mail address:

"mshelp@microsoft.com" Ordering an Article over the Phone and Having It Sent to a Fax Machine

To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:


 * 1) Dial the toll-free FastTips number: (800) 936-4100
 * 2) When prompted, select the appropriate number for the product you are using (for example, for Microsoft Word, select 2).
 * 3) When prompted, select the version of the product that you are using.
 * 4) From the "FastTips Main Menu," select 1 to place a FastTips catalog order.
 * 5) At the "to order items from your catalog" prompt, select 1.
 * 6) When prompted with the "at the tone, enter the item ID number followed by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q"). NOTE: You can order up to five items at a time.
 * 7) When prompted, select the fax option and enter your three-digit area code and seven-digit fax number.
 * 8) When you're finished ordering, hang up.

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.

ARTICLE LISTING
ARTICLE ID ARTICLE TITLE Q188551 OL98: (CW) Can't Reply to a Message from an Outlook 98 User

Q188515 OL98: How to Maintain a Private Message Store in Outlook

Q188509 OL98: (CW) Error Message Attempting to Display Address List

Q188506 OL98: (IMO) Addresses Missing After Upgrade

Q188397 OL98: Net Folders Subscriptions Updates Not Processed

Q188089 OL98: (CW) Addresses in Eudora Nicknames Import Incorrectly

Q187972 OL98: (IMO) Word Mail Messages Sent as Plain Text

Q187808 OL98: Configuring Outlook 98 Profile Settings in the ODW

Q187784 OL98: (CW) Set Up Outlook for Multiple or Roaming Users

Q187782 OL98: How to Use Telnet to Test an Internet Mail Connection

Q187678 OL98: Invalid Response Error Received When Retrieving Mail

Q187557 OL98: Problem with CompuServe Mail Messages with Attachments

Q187237 OL98: (CW) Cannot Sort By Last Name in Personal Address Book

Q187213 OL98: (CW) Error Starting Outlook Using MS Mail Service

Q186781 OL98: (CW) Making the Postoffice Address Book Available Offline

Q186677 OL98: (IMO) Distribution Lists Lost During Upgrade to Outlook

Q185820 OL98: (IMO) Using an IMAP Server with Outlook

Q185809 OL98: Error Opening Corel Address Book After Installing Outlook

Q185780 OL98: (IMO) How to Prevent Outlook from Dialing ISP at Start Up

Q185779 OL98: (CW) Exchange Server Limits Cause Task Requests to Fail

Q185777 OL98: (CW) How to Prevent Outlook from Dialing When Starting Up

Q185775 OL98: AOL E-mail Service is Not Available for Microsoft Outlook

Q185742 OL98: Attachment Icon Does Not Show in the Preview Pane

Q185610 OL98: (CW) ErrMsg: Unknown Recipient

Q185313 OL98: (IMO) E-mail Does Not Leave the Outbox

Q185307 OL98: (CW) Email Does Not Leave the Outbox

Q185268 OL98: (IMO) Configuring CompuServe with Internet E-mail

Q185267 OL98: (CW) Configuring CompuServe with Internet E-mail

Q185149 OL98: Full Name Field Ignored in Imported File

Q185070 OL98: (IMO) Connection Error Using MindSpring Internet Mail

Q185068 OL98: (CW) Connection Error Using MindSpring Internet Mail

Q184846 OL98: Configuring Outlook as Default E-mail Client for MSN 2.5

Q184217 OL98: (CW) Lotus cc:Mail 7.x, 8.x Hangs If Outlook 98 Installed

Q184212 OL98: (CW) How to Install and Use the LDAP Service

Q184069 OL98: (IMO) Configuring Outlook to Receive Mail from IMAP Server

Q183927 OL98: (CW) How to Revert to Inbox Assistant from Rules Wizard

Q183879 OL98: (CW) Messages Deleted Offline Appear in Server Folder

Q183762 OL98: (IMO) Microsoft Fax Replaced with WinFax Starter Edition

Q183668 OL98: (CW) HTML Formatting Not Retained on Exchange 5.5

Q183613 OL98: (CW) How to Add Public Folders to Your Address Book

Q183301 OL98: (CW) Err Msg Copying or Moving Remote Mail Message Header

Q182881 OL98: (CW) Outlook Address Book Service Is Not Available

Q182740 OL98: Undocking Laptop Does not Switch to Offline Mode

Q182642 OL98: (CW) How to Open Someone Else's Calendar or Other Folder

Q182530 OL98: Remote Mail Error Message "Remote Mail cannot start..."

Q182454 OL98: (CW) Error Adding Lotus cc:Mail to Profile on Windows NT

Q182159 OL98: (CW) User Profiles and Information Services

Q182151 OL98: Troubleshooting Outlook Configuration Problems

Q182062 OL98: Working with Personal Folders

Q181989 OL98: (CW) Error Using Duplicate Internet Mail Account Names

Q181988 OL98: (CW) How to Create a Resource Account

Q181858 OL98: (CW) Error Accessing E-mail Address after MSN 2.5 Upgrade

Q181619 OL98: Outlook Starts Slowly with Dial-Up Adapter DNS Enabled

Q181605 OL98: (CW) Reminder Displays from Different User Profile

Q181532 OL98: (IMO) Attributes of the Personal Folder in Outlook 98

Q181432 OL98: (CW) Outlook Unsupported Mail Transport Services

Q181430 OL98: (IMO) Password Error Connecting to Internet Mail Provider

Q181424 OL98: (CW) Password Error Connecting to Internet Mail Provider

Q181356 OL98: (CW) MAPI was Unable to Load the Information Service

Q181269 OL98: Connection Error Using GTE Internet Mail

Q181222 OL98: (CW) How to Type a Fax Number on the To Line of a Mail Msg

Q181210 OL98: Outlook Express Unintentionally Intercepts Mail

Q181149 OL98: Changing from Local Delivery to Server and Offline

Q181143 OL98: (CW) How to Create a New Personal Folders File for Outlook

Q181142 OL98: (CW) How to Create a New User Profile for Outlook

Q181070 OL98: Contact Fax Numbers May Fail with +1 Prefix

Q181003 OL98: (CW) Password Dialog Box is Always Unpopulated at Startup

Q180895 OL98: Dr. Watson Error Corrected by Creating a New Profile

Q180834 OL98: (IMO) Connect Error Using SPRYNET

Q180831 OL98: (CW) Connect Error Using SPRYNET Internet Mail

Q180809 OL98: (CW) Search Subfolders Not Available for Public Folders

Q180804 OL98: Maximum Length of an Internet Mail Account Name

Q180660 OL98: (CW) How to Manage Multiple Exchange Mailbox Accounts

Q180568 OL98: Connection Error Using NETCOM Internet Mail

Q180488 OL98: (IMO) User Not Prompted for Password on a Personal Folder

Q180481 OL98: Information on Messages with a Message.txt Attachment

Q180480 OL98: (CW) Free/busy Time Not Available for Some Attendees

Q180447 OL98: (CW) User Not Prompted for Password On a Personal Folder

Q180429 OL98: Outlook Starts When Checking for Mail on Your ISP

Q180428 OL98: ErrMsg " .pst could not be accessed"

Q180386 OL98: (CW) Problems Copying Profiles Internet Mail

Q180346 OL98: (CW) Non-delivery Message with Scheduled Fax and Wizard

Q180320 OL98: (CW) Voting and Meeting Buttons Missing

Q180317 OL98: (CW) No Prompt to Select a Profile When Starting Outlook

Q180314 OL98: (CW) Outlook Does Not Work with Lotus Notes Mail

Q180259 OL98: Popular Internet Service Provider (ISP) Server Names

Q180196 OL98: Allow Upgrades to Large Tables Extends Limit of PST

Q180179 OL98: New Calendar Has Bold Days with No Appointments

Q180128 OL98: Internal Authentication Error when Checking for New Mail

Q180090 OL98: ErrMsg: Outlook Could Not Start

Q180072 OL98: Received Date and Time for E-mail Messages Is Incorrect

Q179994 OL98: (IMO) ISP Session Broken When Sending Mail with Attachment

Q179957 OL98: (IMO) Using Microsoft Sample Forms on Your Computer

Q179955 OL98: (CW) Removing the "(E-mail)" From E-mail Display Names

Q179950 OL98: (IMO) How to Set Up Internet Mail Accounts

Q179768 OL98: (CW) Last Used Folder Moves to the Top of the Folder List

Q179765 OL98: (CW) Cannot Copy and Paste Items Between Outlook Profiles

Q179764 OL98: (CW) How to Use Cc:Mail Mobile with Outlook

Q179749 OL98: Connection Error Using AT&T Internet Mail with Outlook

Q179743 OL98: (IMO) Creating a New Personal Folder For an IMO Account

Q179649 OL98: (IMO) Show Folder as E-mail Address Book Is Dimmed

Q179647 OL98: (CW) Show This Folder as an E-mail Address Book Is Dimmed

Q179509 OL98: How to Use Net Folders

Q179504 OL98: (IMO) Creating a New Account with Internet Only Support

Q179500 OL98: (IMO) Can't Specify Multiple Delivery Times in one Profile

Q179499 OL98: Reply Characters (Ticks) Not Available With Task

Q179498 OL98: (CW) Can't Specify Multiple Delivery Times in One Profile

Q179440 OL98: (IMO) Connection Error Using MCI Internet Mail

Q179438 OL98: (CW) Connection Error Using MCI Internet Mail

Q177817 OL98: File List for Full Install of Internet Only Part 3

Q177815 OL98: File List for Full Install of Internet Only Part 1