Microsoft KB Archive/915524

= Error message when you install Groove on a Windows 2000-based computer and then restart computer: &quot;Access is Denied&quot; =

Article ID: 915524

Article Last Modified on 4/7/2006

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition

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SYMPTOMS
When you install Groove Virtual Office or Groove Workspace on a Microsoft Windows 2000-based computer and then restart the computer, you receive the following error message:

Access is Denied



CAUSE
This issue occurs if you install Groove and then restart the computer but do not log on to Windows as an administrator to complete the installation.



RESOLUTION
To resolve this issue, log on a Windows administrator to enable components to be registered after the computer is restarted. After the components are registered, the installation process is finished. Then, you may switch to a non-administrator Windows logon.

Additional query words: TCN-01549

Keywords: kbtshoot kbexpertiseinter KB915524

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