Microsoft KB Archive/268370

= Windows NT Server &quot;0x00000023&quot; Error with Norton AntiVirus =

Article ID: 268370

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q268370



SYMPTOMS
After you install Norton AntiVirus on Windows NT 4.0, you may receive a &quot;Stop 0xA&quot; error message on a blue screen. The error message may be similar to:

STOP: 0x00000023 (0x00110335, 0x00000001, 0x00000000, 0x00000000)

FAT_FILE_SYSTEM



CAUSE
The Norton Symevent.sys driver requests an input/output (I/O) request packet (IRP) to set file information in the FAT partition. In that (I/O) request, the file object is invalid, causing Fastfat to stop Windows NT.



RESOLUTION
To resolve this issue, contact Symantec to obtain the latest update for the Symevent.sys driver.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: trap dump

Keywords: kb3rdparty kberrmsg kbprb KB268370

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