Microsoft KB Archive/323532

= SMS: Client Exception Errors Occur When No User Is Logged On =

Article ID: 323532

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3
 * Microsoft Systems Management Server 2.0 Service Pack 4

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This article was previously published under Q323532



SYMPTOMS
When you view the logs from a workstation that is running the Systems Management Server (SMS) 2.0 client on Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows 98 Second Edition, you may see exceptions such as the following exceptions in the Ccim32.log file:

GetUserName returned FALSE (ERROR_NOT_LOGGED_ON)

IsUserLoggedOn - waiting a minute...

GetUserName returned FALSE (ERROR_NOT_LOGGED_ON)

IsUserLoggedOn - waiting a minute...

EXCEPTION EXCEPTION EXCEPTION

CLIEXCEPT(Logged to all threads) An exception was raised in the application 'Client Component Installation Manager', thread 0xfffe17d3 (Main Thread)~

CLIEXCEPT A fatal exception occurred in THIS THREAD. Information follows:~

Note that this error is typically not seen by the user.



CAUSE
This issue may occur for multiple reasons. One cause is having Autoexec.bat or Config.sys files that are cluttered. A cluttered file may contain multiple SHELL statements, multiple similar SET statements, conflicting drivers, or improperly formatted statements such as PATH statements that beginning with a semicolons.



WORKAROUND
To work around this issue, make sure that the Autoexec.bat and Config.sys files are free of redundant or improperly formatted information.

Additional query words: prodsms

Keywords: kbprb KB323532

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