Microsoft KB Archive/303186

= XADM: The Information Store Service May Fail to Start and an Error Message May Be Displayed =

Article ID: 303186

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q303186



SYMPTOMS
On Microsoft Exchange 2000 Server, the Information Store service may fail to start, and you may receive the following error message:

Windows could not start the Microsoft Exchange Information Store on local computer. For more information, review the System event log. If this is a non-Microsoft service, contact vendor, and refer to service-specific error code 0.

The event log may log the following events:

System log:

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Event Type: Error

Event Source: Service Control Manager

Event ID: 7024

Computer: Server1

Description: The Microsoft Exchange Information Store service terminated with service-specific error 0.

Application Log

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Event Type: Error

Event Source: MSExchangeDSAccess

Event ID: 2069

Computer: Server1

Description: Process Store.exe (PID=3216). Dsaccess could not find any global catalog servers in the enterprise. Promote one or more of your domain controllers to a global catalog to allow dsaccess to function properly.

For more information, click http://search.support.microsoft.com/search/?adv=1.

Event Type: Error

Event Source: MSExchangeIS

Event ID: 1121

Computer: Server1

Description: Error 0xfaf connecting to the Microsoft Active Directory.

For more information, click http://search.support.microsoft.com/search/?adv=1.

Event Type: Error

Event Source: MSExchangeIS

Event ID: 5000

Computer: Server1

Description: Unable to initialize the Microsoft Exchange Information Store service. Error 0xfaf.

For more information, click http://search.support.microsoft.com/search/?adv=1.



CAUSE
This behavior can occur because you do not have a global catalog in the forest or the connection to the global catalog is lost.



RESOLUTION
To resolve this behavior, verify that there is at least one global catalog in the forest, and then verify the connection to the global catalog. If you do not have a global catalog in the forest:
 * 1) In the Active Directory Sites and Services tool (Dssite.msc), expand the Default First Site Name.
 * 2) Expand the servers, and then expand the domain controller that you want to configure as a global catalog server.
 * 3) Right-click NTDS Settings, and then click Properties.
 * 4) Click to select the Global Catalog check box.
 * 5) Restart the server.

NOTE: The first domain controller that is installed for a forest is automatically selected to be a global catalog server.

Additional query words: exch2kp2w ad gc dc dssite msc exch2kp2w

Keywords: kberrmsg kbprb KB303186

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