Microsoft KB Archive/302489

= MechWarrior: Error 0036: Old File Not Found =

Article ID: 302489

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft MechWarrior 4: Inner Sphere Mech Pak
 * Microsoft MechWarrior 4: Vengeance

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This article was previously published under Q302489



SYMPTOMS
When you try to install an update (patch) to Microsoft MechWarrior 4, the installation program may unexpectedly quit with one of the following error messages:

Error 0036: Old file not found

Error code descriptions can be found in the &quot;PR1 readme.rtf&quot;

0036

Unable to complete patch.

A file with that name exists, but the update is not completed.



CAUSE
This issue may occur if the original file has become corrupted or infected with a virus.



RESOLUTION
To resolve this issue, use the following methods in the order that they appear.

Note The following steps are lengthy, so you may wish to print them before you begin.

Replace Files from MechWarrior Vengeance Disk 1
Note To see the name of the corrupted file in the MechWarrior 4 Vengeance Patching Utility dialog box, drag the error message off the screen.  Click Start, point to Run, and then type:



where  is the letter of the hard disk on which MechWarrior Vengeance is installed. Right-click the Props.mw4 file, and then click Delete. Close all the windows. Insert MechWarrior Vengeance disk 1 into the CD-ROM drive.

Press and hold the SHIFT key as you insert the CD-ROM to prevent the program from starting automatically. Click Start, point to Run, and then type:



 Click OK.</li> Right-click the Props.mw4 file, and then click Copy.</li> Close all the windows.</li> Click Start, and then click Run.</li> In the Open box, type the following line, and then click OK:



</li> On the Edit menu, click Paste, and then run the MechWarrior update again.</li> If the problem continues to occur, repeat steps 1-11, but replace the Core.mw4 and Textures.mw4 files.</li></ol>

If the issue continues to occur, proceed to the next step.

Note The following steps are lengthy, so you may want to print them out before you start.

Remove MechWarrior Vengeance, Black Knight and Mech Paks
To remove MechWarrior Vengeance, Black Knight and Mech Paks, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click MechWarrior Vengeance, and then click Add/Remove or Change/Remove.
 * 4) Click Uninstall.
 * 5) Click to check the Remove saved games files check box.
 * 6) Follow the instructions on the screen to remove the game.
 * 7) Repeat steps 1-4 to remove Black Knight and Mech Paks if you have these products installed.

Delete the MechWarrior Vengeance Folder
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. To delete the MechWarrior Vengeance folder, follow these steps: <ol> Click Start, and then click Find or Search.

If you are using Microsoft Windows 98, click Files or Folders; and if you are using Microsoft Windows XP, click All files and folders.</li> In the Named box or the All or part of the file name box, type:

MechWarrior

</li> In the Look in box, click My Computer.</li> Make sure that the Include subfolders check box is selected.</li> Click Find Now.</li> Right-click the MechWarrior Vengeance folder, click Delete, and then click Yes.</li> Close all the windows.</li></ol>

Clean Start the Computer
To perform a clean start of the computer, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows Millennium Edition (Me)
For additional information about how to perform a clean start, click the following article number to view the article in the Microsoft Knowledge Base:

267288 How to Perform a Clean Boot in Windows Millennium Edition

Microsoft Windows 98

 * 1) Click Start, and then click Run.
 * 2) In the Open box, type msconfig, and then click OK.
 * 3) On the General tab, click Selective Startup, and then click to clear the following check boxes:
 * 4) * Process Config.sys File
 * 5) * Process Autoexec.bat File
 * 6) * Process Winstart.bat File (if available)
 * 7) * Process Win.ini File
 * 8) * Load Startup Group Items
 * 9) Click OK. When you are prompted to restart the computer, do so.

For additional information about how to perform a clean start in Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Note To restore your original Startup options, click Normal Startup on the General tab in System Configuration Utility.

Microsoft Windows 95

 * 1) Restart the computer. When you see the Starting Windows 95 message, press the F8 key, and then select Command Prompt Only from the Startup menu.
 * 2) At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete.
 * 3) Disable any anti-virus or disk tool programs installed on the computer.

For information about how to disable these programs, see the printed or online documentation for the program.
 * 1) Quit all running programs except Windows Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task. If you receive a message that the program is busy or not responding, click End Task again. Repeat this step until all programs except Windows Explorer and Systray have been stopped.

For additional information about how to clean start Windows 95, click the following article number to view the article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

Note To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

Empty TEMP Folder in Windows
<ol> Double-click My Computer.</li> Open the TEMP folder found in the following path:



Note: Windows 2000 and XP users TEMP folder located at:



</li> On the Edit menu, click Select All.</li> <li>Click File, click Delete, and then click Yes.</li></ol>

Scan Your Hard Disk for Viruses
For additional information about third-party virus detection programs, click the following article number to view the article in the Microsoft Knowledge Base:

49500 List of Antivirus Software Vendors

Reinstall MechWarrior 4
Install MechWarrior 4 by using the directions that are included with MechWarrior 4.

Additional query words: msgame installation setup

Keywords: kbsetup kbprb KB302489

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