Microsoft KB Archive/810064

= Short Battery Life on Your Pentium III-M Tualatin Processor Computer =

Article ID: 810064

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
The battery in your computer with a Pentium III-M Tualatin processor may lose its charge sooner than you expect. This symptom occurs on computers that have a Pentium III-M Tualatin processor that uses the legacy IST interface.



CAUSE
This problem may occur if the P3.sys driver is not initialized correctly. When this occurs, the B1 step of the SpeedStep-capable processor is not enabled, so your battery charge may drain faster than usual.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size    File name 25-NOV-2002 13:59  5.1.2600.1145  37,632  P3.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about the Pentium III Tualatin Processor, click the following article number to view the article in the Microsoft Knowledge Base:

314748 A Pentium III Tualatin Processor and 440MX Chipset Combination with a Legacy Interface Is Not Initialized

Keywords: kbhotfixserver kbqfe atdownload kbwinxpsp2fix kbenv kbprb kbqfe kbwinxppresp2fix kbfix kbbug KB810064

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