Microsoft KB Archive/295368

= Windows Service Packs May Use Shared Folder Drive For Temp Files =

Article ID: 295368

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Host Integration Server 2000 Standard Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 3.0 Service Pack 2
 * Microsoft SNA Server 3.0 Service Pack 3
 * Microsoft SNA Server 3.0 Service Pack 4
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1
 * Microsoft SNA Server 4.0 Service Pack 2
 * Microsoft SNA Server 4.0 Service Pack 3
 * Microsoft SNA Server 4.0 Service Pack 4
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q295368



SYMPTOMS
A Windows NT 4.0 or Windows 2000 service pack installation may appear to stop responding (hang) when the service pack is installed on an SNA Server or Host Integration Server 2000 system that is configured with an AS/400 Shared Folders drive. This only occurs if the AS/400 Shared Folder is configured as a permanent drive in SNA Manager.



CAUSE
The service pack installation copies its temporary files to the last drive that is recognized by Windows Explorer. If the AS/400 Shared Folder is marked as a permanent drive and is the last drive in Windows Explorer, the service pack may try to copy its temporary files to the AS/400 Shared Folder.



WORKAROUND
Stop the Shared Folders Gateway service (Sfgw.exe) prior to installing a Windows NT 4.0 or Windows 2000 service pack. This prevents the service pack installation from using the AS/400 Shared Folders drive, because it will not be available when the Shared Folders Gateway service is stopped.

Additional query words: HIS 2000

Keywords: kbprb KB295368

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