Microsoft KB Archive/836679

= Microsoft Operations Manager 2000 agent service cannot monitor active Internet Information Server sites =

Article ID: 836679

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
Microsoft Operations Manager 2000 (MOM) agent service cannot monitor all active Microsoft Internet Information Server (IIS) sites.



CAUSE
This problem may occur if the MOM 2000-based computer uses the IIS Web Server Log - Application Log Provider to process rules. When a rule uses the IIS Web Server Log - Application Log Provider, the rule forces the MOM agent service to read data from the IIS metabase when the MOM agent service starts. In some cases, the IIS metabase may return data that the IIS Web Server Log - Application Log Provider cannot interpret. Therefore, the IIS Web Server Log - Application Log Provider stops reading the metabase and monitors only the IIS sites that it found before it read the data that it could not interpret.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version            Size    File name --  17-Feb-2004  23:11  1.0.0.0         1,181,888  Q836679.exe 17-Feb-2004 20:56                     26,188  Readme.rtf 12-Feb-2004 17:28  4.0.1300.15       393,281  Eemapplogprovider.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

