Microsoft KB Archive/237944

= USB Audio Problems with Openhci.sys =

PSS ID Number: 237944

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98

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This article was previously published under Q237944



SYMPTOMS
An audio CD that is playing through your Universal Serial Bus (USB) speakers may stop when you open a command prompt window. The music may also randomly stop playing, the speaker icon on the task bar may disappear, or the progress counter in the CD Player tool may never change from 00:00.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform --- 07/01/99 6:34:12pm 4.10.2020 23,040 Openhci.sys Windows 98



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: ms-dos cdplayer cdplayer.exe

Keywords: kbprb kbQFE KB237944

Technology: kbWin98 kbWin98search

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