Microsoft KB Archive/276563

= A synchronization error occurs when you use ActiveSync and Outlook 2000 =

Article ID: 276563

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft ActiveSync 3.0
 * Microsoft ActiveSync 3.1
 * Microsoft ActiveSync 3.6
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q276563



SYMPTOMS
When you synchronize your handheld device by using ActiveSync with Outlook 2000 on your desktop computer, you may receive the following error message:

Microsoft Outlook Synchronization - Synchronization could not start because this desktop computer could not access necessary information.

Restart this desktop computer and synchronize again. If this persists reopen Outlook, click on help then run detect and repair.

Synchronization cannot start because you cannot log on to the network, and access information, restart your desktop and synch again. If problems persist, contact your network administrator.



CAUSE
This behavior can occur because Outlook is configured for either Internet mail or No E-mail support. To determine how Outlook is configured, click About Microsoft Outlook on the Help menu. The second line in the About Microsoft Outlook dialog box displays the configuration.



RESOLUTION
To resolve this behavior, switch Outlook 2000 to the Corporate or Workgroup (CW) mode. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

195507 OL2000: Switching from One Installation Type to Another



MORE INFORMATION
This article only pertains to Windows Mobile and Microsoft Pocket Outlook that use ActiveSync.

Additional query words: OL2K

Keywords: kbprb KB276563

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