Microsoft KB Archive/196638

= OL97: Error Synchronizing Calendar to PalmPilot DateBook =

Article ID: 196638

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q196638



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
You are trying to synchronize a PalmPilot handheld to a desktop computer by using IntellSync software from Puma Technologies. When the Datebook on the PalmPilot tries to synchronize with the Microsoft Outlook 97 Calendar, you receive one of the following error messages:

The custom form could not be opened. Outlook will use an Outlook form instead. The object could not be found.

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One or more items in the folder you are trying to sync do not match. To resolve the conflicts, open the items and then try this operation again.

Additionally, you are not using a custom form in any Outlook folders.



CAUSE
There is a problem with an appointment in the Calendar that is in your default message store. Either the appointment is corrupted, or there is a time conflict with a recurring appointment.



RESOLUTION
Re-create the offending appointment or resolve the time conflict, and then attempt to complete the synchronization.



MORE INFORMATION
In the case of conflicting edits to a recurring appointment, you will see a crossed sword icon when the Calendar is viewed in a table view. If the appointment is opened, the user will receive a dialog box with the following text:

Conflicting edits have been made to the same message. The different versions of the message appear below. To resolve this conflict, do one of the following:


 * 1) Specify one of the messages as the master message and merge any information you need from the other messages into the master. Then choose the Keep This Item button to replace the conflict message with the master, discarding other versions.
 * 2) Preserve the different versions of the message by choosing the Keep All button. This will replace the conflict message with a new message for each of the versions listed here.

