Microsoft KB Archive/313354

= You Cannot Create Reports from Remote Administration =

Article ID: 313354

Article Last Modified on 10/29/2007

-

APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2000 Standard Edition

-



This article was previously published under Q313354



SYMPTOMS
In Internet Security and Acceleration (ISA) Server 2000, you may experience either of the following two problems:

Problem 1
The following event is logged if you configure a report by using a remote administration Microsoft Management Console (MMC):

Event Type: Error

Event Source: Microsoft ISA report generator

Event Category: None

Event ID: 12020

Date:

Time:

User: N/A

Computer:

Description:

The action to copy the period summary from array member  failed.The error code in the Data area of the event properties indicates the cause of the failure. The error description is: The system cannot find the file specified.

Data:

0000: 02 00 07 80 ...?

Problem 2
You cannot successfully set the Report Job properties for the location of report jobs and summaries from a remote computer.

Example
In the following scenario  You connect to computer2 from computer1 to remotely manage ISA.

NOTE: ISA is installed on both computer1 and computer2. You make the following changes in ISA Management to set the location of report jobs and summary files:  In ISA Management, click Servers and Arrays, click  where   is the name of the server, and then click Monitoring Configuration. Right-click Report Jobs, and then click Properties. On the General tab, under Report Location, click Other folder, and then type c:\rep . On the Summaries tab, under Location of saved summaries, click Other folder, and then type c:\sum . </li></ol>

you notice the following results that cause the reports to be created locally but not on the remote computer that you are administering:
 * 1) The Rep folder and the Sum folder are created on computer1 but they are not created on computer2.
 * 2) On computer2, you notice that the location of the Rep folder has not changed; however, the location of the Sum folder is set correctly.

<div class="resolution_section">

RESOLUTION
To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

313139 How to Obtain the Latest Internet Security and Acceleration Server 2000 Service Pack

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Internet Security and Acceleration Server 2000 Service Pack 1.

<div class="moreinformation_section">

MORE INFORMATION
With ISA Server, you can perform remote administration of ISA servers. If you use the Custom option in ISA Setup, you can install just the ISA Management snap-in on a Windows 2000-based workstation or server that you can use to remotely control the ISA array.

Keywords: kbproductlink kberrmsg kbfix kbprb KB313354

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.