Microsoft KB Archive/259432

= WD2000: Fonts - Part 2: General Information and Troubleshooting =

PSS ID Number: 259432

Article Last Modified on 12/10/2002

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The information in this article applies to:


 * Microsoft Word 2000

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This article was previously published under Q259432



SUMMARY
This is part 2 of a three-part article that discusses general information and troubleshooting steps to use when you work with fonts in Microsoft Word 2000.

For additional information about the other parts of this article, click the article numbers below to view the articles in the Microsoft Knowledge Base:

259319 WD2000: Fonts - Part 1: General Information and Troubleshooting

259583 WD2000: Fonts - Part 3: General Information and Troubleshooting

NOTE: As an alternative, you can use the Microsoft Word 2000 Font Troubleshooter on the Web, at the following Microsoft Web site:

http://support.microsoft.com/support/word/font/

Topics Covered in Part 2:

Troubleshooting Font Problems (Continued)

The problem causes Word to stop responding or to display an error message.

The problem occurs when you print the document.

The problem occurs when you open or save the document.



The problem causes Word to stop responding or to display an error message.
Error messages may be similar to any of the following:  When you open, print, or repaginate a document, or you scroll through a document by using the Microsoft IntelliMouse wheel, the following error message appears:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in GDI.EXE at 0005:00000136.

NOTE: The actual memory address may vary.

This problem was resolved in Microsoft Windows 98 Second Edition. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

220460 WD2000: IPF Opening, Printing, or Repaginating Large Document

 '''When you save a document with embedded TrueType fonts, Word may crash. An error message similar to one of the following may appear''':

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in WINWORD.EXE at 0137:304860b2.

NOTE: The actual memory address may vary.

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An application error has occurred and an application error log is being generated.

Winword.exe

Exception: access violation (0xc0000005, address:0x304881c0)

To resolve this problem, obtain Microsoft Office 2000 Service Release 1 (SR-1). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

252447 WD2000: Word Crashes When Embedding TrueType &quot;Characters in Use&quot;

Back to Troubleshooting Font Problems

The problem occurs when you print the document.
 When you print your document, it does not appear the same way as it does on the screen.

If you use TrueType fonts, Word uses the same font to display text on the screen and to print. (The screen fonts provide a very close approximation of printed characters.) TrueType font names are preceded by TT in the Font box on the Formatting toolbar. TrueType fonts are automatically installed when you set up Windows.

If you use non-TrueType fonts, try to use a screen font that matches your printer font. (Screen fonts are used only for on-screen display. The printer uses different fonts to print your document.) If a matching font is not available, or if your printer driver does not provide screen font information, Windows chooses the screen font that most closely resembles the printer font.

For more information about how to match your document on screen with the printed document, click Microsoft Word Help on the Help menu, type match document on screen in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

 Some characters in your Word document are printed as ASCII characters.

In some international versions of Windows, you may encounter the following problems when you print to a PostScript printer:

 High-byte glyphs (non-ANSI glyphs) are printed as ASCII characters instead of the appropriate international characters. Some TrueType fonts (such as Arial, Times New Roman, and Courier) are printed as U.S. ASCII characters instead of Hebrew or Arabic.</li></ul>

To resolve this problem, configure your printer to always use TrueType fonts. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

135228 International Fonts Printed as ASCII on PostScript Printers

</li> '''After you upgrade Microsoft Windows, your dot-matrix printer may seem to print slowly. In addition, the printer may no longer print during each pass of the print head. The printer may print only as the print head passes in one direction, not as the print head passes in both directions.'''

Most dot-matrix printers can be configured for three different print resolutions and three different print qualities. For example, a typical dot-matrix printer may offer 360, 180, and 90 dots per inch (dpi), and letter quality, near letter quality (NLQ), and draft mode. Depending on the printer that you are using, certain combinations of print resolution and print quality may cause the printer to print only as the print head passes in one direction. This typically occurs at higher resolutions or at higher print qualities, as the printer attempts to generate higher quality output by gaining more control over placement of the print head.

To resolve this problem, you may want to use printer fonts in your documents instead of TrueType fonts, or to configure your printer to use a lower print resolution or print quality, or a lower-quality printer font. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

148348 Dot-Matrix Printer Prints Slowly After Upgrade to Windows

</li> When you print from a program that uses colored fonts or non-bitmap graphics to a color printer, the printed color may not match the color displayed on the screen.

The Windows 95 printing subsystem can use Image Color Matching to match colors from the screen to printer output for bitmap graphics. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

149708 Printed Text May Be the Wrong Color

</li> When you print a document to a file, data may be sent as text instead of in formatted graphical format.

To work around this problem, use vector graphics instead of raster graphics. For additional information about how to set vector graphics, click the article number below to view the article in the Microsoft Knowledge Base:

154735 TrueType Fonts Printed to File as Text with HP 4 or 4M Driver

</li> When you print italic text, the italic letters overwrite the preceding space.

This problem occurs because Windows NT substitutes the TrueType font for a PostScript font that resides on the printer to help speed printing. When placing the characters, the drivers use the metrics from the substituted PostScript font instead of the TrueType font.

To resolve this problem, either change the TrueType font to Download As Soft Font, or change the Font Substitution option to Slow but More Accurate. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

161917 Printing Italics to a LexMark Printer Produces Incorrect Output

</li> When you print a document that contains a read-only embedded font that is not listed as an installed font in the Fonts folder, Windows NT may substitute a different font.

To work around this behavior, use RAW format to print jobs by using embedded read-only fonts. For additional information about how to change to RAW format, click the article number below to view the article in the Microsoft Knowledge Base:

165982 Embedded Fonts Printed Only in RAW Mode

</li> Underlining may be shifted to the left when you print from Microsoft Word by using a Printer Control Language (PCL) driver.

Windows NT 4.0 Graphical Device Interface (GDI) was designed to use device fonts to determine scaling and positioning of printed output. The results of calculating the width of the underlined text can be truncated with certain point sizes. This causes visible differences in the printed document where the underlining may be shifted to the left of the actual text by several pixels.

To resolve this problem on a document-by-document basis in Microsoft Word, use the Print Text As Graphics option. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

179813 Underlining Shifted to the Left When Printing from Applications

</li> When you print the same document several times from a computer that is running Windows NT 4.0 to a Windows NT 4.0 print server, some of the documents may be printed in an incorrect font or in bold text.

To work around this problem, either install the appropriate font on your print server, or turn off EMF spooling. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

184491 Some Print Jobs Print in Bold Text or Incorrect Font

</li> When you print a document that contains the euro symbol, the euro symbol may not be printed.

To resolve this problem, either format the euro symbol by applying a common TrueType font that contains the euro symbol (such as the Arial, Courier New, or Times New Roman font), or configure your printer driver to use TrueType fonts. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

195041 The Euro Symbol Is Not Printed

</li> When you perform a mail merge, the merged information may be printed in a different font.

To work around this problem, use the CHARFORMAT switch in your merge field, change the Normal style to the font that you want to use, or merge to a new document and make the necessary formatting changes. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

212349 WD2000: Merged Text Prints in Different Font in Mail Merge

</li> When you try to print a document that contains Unicode characters that were entered by using the Arial Unicode MS font, the text is not printed.

When you print to a network print server, the print job is rendered on the server with the server's resources. If the print server does not have the font installed, the problem occurs. To work around this problem, turn on Print TrueType as Graphics, or install the Arial Unicode MS font to your print server. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

220354 WD2000: &quot;Arial Unicode MS&quot; Unicode Characters Are Not Printed

</li> When you print a calendar from the Calendar Wizard, the text for the month and year may not be printed.

This problem may occur when you print by using a Hewlett-Packard LaserJet 6P printer driver. To resolve this problem, download and install version 1.30 or later of the Hewlett-Packard LaserJet 6P (PCL) printer driver from Hewlett-Packard. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

224769 WD2000: Calendar May Be Printed Without Month/Year Text on HP LaserJet 6P

</li> When you insert a Word document object that contains bullets into a Microsoft Excel worksheet, a Microsoft Word document, or a Microsoft PowerPoint slide, the bullets may not be vertically centered with the line of text.

Some fonts have different display and print metrics. To work around this problem, either regenerate the display image of the object, or change to a different printer driver. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

244867 WD2000: Bullets Not Vertically Centered Displaying/Printing Word

Back to Troubleshooting Font Problems</li></ul>

The problem occurs when you open or save the document.
 When you convert a file that contains characters that are formatted in certain fonts, such as Webdings, to Text Only or MS-DOS Text, the characters change to question marks.

To resolve this problem and to retain all features and formatting in your file, save your file as a Word document.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

209596 WD2000: Characters Change to Question Marks Saving File as Text

</li> When you save a document with characters that are formatted in either the MS LineDraw font or the Wingdings font, the characters may be changed to line or underscore characters, and the font is not retained in the document.

To retain formatting similar to the MS LineDraw font when you convert to other formats, use the Courier New font or another fixed-width, monospace font.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

212169 WD2000: MS LineDraw and Wingdings Fonts Lost When Document Saved

</li> <li>When you convert a document in Microsoft Word, the document is not opened in the font that you want.

You can specify the font that you want Microsoft Word to use when it converts a document. To do this, follow these steps:

<ol> <li>Open the document in which you want to substitute fonts.</li> <li>On the Tools menu, click Options, and then click the Compatibility tab.</li> <li>Click Font Substitution.</li> <li>In the Missing document font box, click the font that you want to replace.</li> <li>In the Substituted font box, click the font that you want to use instead of the missing font.

Word does not replace the name of the missing font. Instead, Word substitutes a font that is available on your system in order to change the way the font is displayed on the screen and the way it is printed. If the substituted font is listed as &quot;Default,&quot; read the message near the bottom of the dialog box to see which font will be substituted.</li> <li>Repeat steps 4 and 5 for each font that you want to change.</li></ol>

For more information about how to specify a font when you convert a file, click Microsoft Word Help on the Help menu, type specify fonts in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

</li> <li>'''When you send your Word document to another computer and the document is opened, it does not appear the way it did on your system, and it is not printed the same as it was on your system. The font seems to be changed to some thing else.'''

This problem can occur if the font that you used in your document is not installed on the other computer. To resolve this problem, either install the font on the other computer, or embed the font into your Word document. To embed the font into your Word document, follow these steps:

<ol> <li>On the Tools menu, click Options, and then click the Save tab.</li> <li>Select the Embed TrueType fonts check box.</li> <li>On the File menu, click Save.</li></ol>

For more information about how to embed fonts in a Word document, click Microsoft Word Help on the Help menu, type embed fonts in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

Back to Troubleshooting Font Problems</li></ul>

Back to Top

To continue troubleshooting font problems in Microsoft Word, please see part 3 of this article.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

259583 WD2000: Fonts - Part 3: General Information and Troubleshooting

Additional query words: tshoot

Keywords: kbdta kbinfo wd2000 KB259432

Technology: kbWord2000 kbWord2000Search kbWordSearch kbZNotKeyword2

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