Microsoft KB Archive/231210

= SMS: Systems Management Installation Wizard (Smsman.exe) Is Unable to Start the Removal Process =

Article ID: 231210

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q231210



SYMPTOMS
When you use the Microsoft Systems Management Server (SMS) 2.0 Installation Wizard (Smsman.exe) to remove SMS components from a Microsoft Windows NT or Windows 2000 client, you receive the following error message:

Systems Management was unable to start the removal process.

After you click OK to close the error message, you receive the following message:

No changes have been made to your system. If you need assistance, contact your SMS administrator.



CAUSE
This behavior can occur if the original SMS client component installation was not successfully completed. The removal process requires one of the components (Clicore.exe) to be successfully installed.



WORKAROUND
The SMS client components can be forcibly removed by using the 20CliCln.bat utility that is included with the SMS 2.0 Service Pack 2 Support Tools package. Updated support tools are available from the following Microsoft Web site:

http://www.microsoft.com/smsmgmt

To install SMS 2.0 supportability files and run the Client Cleaner utility, follow these steps:
 * 1) Run Support\Support.exe from the SMS 2.0 installation compact disc or Web site download on the site server or a network server.
 * 2) Share the SMS 2.0 Supportability Files folder for read-only access.
 * 3) Connect to the SMS 2.0 Supportability Files share from the Windows NT or Windows 2000 client.
 * 4) Start Reskit\Bin\I386\Cleancli\20clicln.bat.

NOTE: You must have Administrator rights on the client computer when using this tool. Otherwise, some SMS 2.0 files and registry settings will not be removed.

The Client Cleaner utility can also be copied to run locally on the client computer. The following files must be copied to the new location for the utility to operate successfully:
 * 20CliCln.bat
 * Hammer.exe
 * Kill.exe
 * SetEvnt.exe

Client Cleaner Syntax:

20clicln.bat [/SCRUB]

/SCRUB

This causes the Smscfg.ini file to be deleted from the directory indicated by %SMS_LOCAL_DIR%; it represents a more thorough cleanup because the Smscfg.ini file may contain the previous SMS identifier used by the client.

Additional query words: prodsms

Keywords: kbbug kbclient kbnofix kbprb kbserver kbsmsutil KB231210

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