Microsoft KB Archive/823596

= IIS Admin Service Quits Unexpectedly Without Generating an Error Message =

Article ID: 823596

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
On a Windows Server 2003-based computer, the IIS Admin Service (Inetinfo.exe) may quit unexpectedly without generating a Dr. Watson error message. Additionally, a crash dump file is not generated.



CAUSE
This problem occurs because of a flag in the Microsoft Internet Information Services (IIS) Inetinfo.exe process. This flag filters certain exceptions so that Just-in-Time ( JIT) debugging does not occur in a crash scenario.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart Requirement
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart the computer immediately after you install the hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003

Date        Time   Version            Size    File name --- 27-Jun-2003 05:40  6.0.3790.67        13,312  Inetinfo.exe 27-Jun-2003 05:40  6.0.3790.67         6,656  W3wp.exe

Windows Server 2003 64-bit

Date        Time   Version            Size    File name --- 26-Jun-2003 20:09  6.0.3790.67        29,696  Inetinfo.exe   IA64 26-Jun-2003 20:09  6.0.3790.67        12,800  W3wp.exe       IA64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB823596

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