Microsoft KB Archive/816868

= Error message: &quot;Internet Explorer cannot download a file&quot; =

Article ID: 816868

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Embedded

 Microsoft Windows 2000 Service Pack 2

 Microsoft Windows 2000 Service Pack 3</li></ul>

 Microsoft Windows NT 4.0 Service Pack 6a</li></ul>

 Microsoft Windows Millennium Edition</li></ul>

 Microsoft Windows 98 Second Edition</li></ul> </li> Microsoft Internet Explorer 5.01 Service Pack 4, when used with:  Microsoft Windows 2000 Standard Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you try to download a file with Internet Explorer from a Web server, you may receive the following error message:

&quot;Internet Explorer cannot download  from  .&quot;

<div class="cause_section">

CAUSE
This behavior occurs because the content disposition header for the file stream is greater than approximately 150 bytes and the Latin character set is equal to 150 characters. This behavior may occur if the content disposition header is formatted with a non-Latin character set, such as Japanese or Russian.

For example, a 17-character content disposition header in the Japanese character set is 153 bytes because the UTF-8 encoding scheme uses 9 bytes to represent a single Japanese character, but it uses only 1 byte in the Latin character set.

<div class="resolution_section">

Update information
The following files are available for download from the Microsoft Download Center:

Internet Explorer 5.01 Service Pack 3
Download the IE5.01sp3-KB871260-Windows2000sp3-x86-ENU.exe package now. Release Date: July 30, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Internet Explorer 5.01 Service Pack 4
Download the IE5.01sp4-KB871260-Windows2000sp4-x86-ENU.exe package now. Release Date: July 30, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Prerequisites
Because of file dependencies, this update requires Internet Explorer 5.01 SP3 on Windows 2000 SP3 or Internet Explorer 5.01 SP4 on Windows 2000 SP4.

Restart requirement
You must restart your computer after you apply this update.

Update replacement information
This update does not replace any other updates.

Internet Explorer 5.01 SP3 Update
<pre class="fixed_text">  Date         Time   Version            Size    File name --  21-Jul-2004  20:55  5.0.3532.2100     792,848  Browseui.dll 03-Mar-2003 17:24  6.0.2800.1172      33,792  Ieuninst.exe 09-Oct-2003 17:04  6.0.2800.1271      27,136  Ieupdate.exe 21-Jul-2004 21:02  5.0.3532.2100   2,287,888  Mshtml.dll 19-Aug-2003 18:00  5.0.3521.1800      48,912  Pngfilt.dll 21-Jul-2004 20:54  5.0.3532.2100   1,100,048  Shdocvw.dll 21-Jul-2004 20:52  5.0.3532.2100     279,312  Shlwapi.dll 05-Mar-2002 04:53  5.50.4915.500      84,240  Url.dll 21-Jul-2004 21:04  5.0.3532.2100     409,360  Urlmon.dll 21-Jul-2004 21:04  5.0.3532.2100     450,832  Wininet.dll

Internet Explorer 5.01 SP4 Update
<pre class="fixed_text">  Date         Time   Version            Size    File name --  21-Jul-2004  21:21  5.0.3819.2100     792,848  Browseui.dll 03-Mar-2003 17:24  6.0.2800.1172      33,792  Ieuninst.exe 09-Oct-2003 17:04  6.0.2800.1271      27,136  Ieupdate.exe 21-Jul-2004 21:24  5.0.3819.2100   2,287,888  Mshtml.dll 13-Jun-2003 02:15  5.0.3806.1200      48,912  Pngfilt.dll 21-Jul-2004 21:20  5.0.3819.2100   1,100,048  Shdocvw.dll 21-Jul-2004 21:20  5.0.3819.2100     279,312  Shlwapi.dll 05-Mar-2002 04:53  5.50.4915.500      84,240  Url.dll 21-Jul-2004 21:25  5.0.3819.2100     409,360  Urlmon.dll 21-Jul-2004 21:25  5.0.3819.2100     450,832  Wininet.dll

Important In addition to installing the above update, you must add a registry key. To do so, follow these steps:
 * 1) Start Registry Editor (Regedt32.exe).
 * 2) Select the following subkey in the registry:


 * 1) On the Edit menu, point to New, and then click Key.
 * 2) Name the new key as follows: FEATURE_ERROR_FILENAME_EXCEED_RANGE_KB816868
 * 3) Right-click on , point to New, and click DWORD Value.
 * 4) Type iexplore.exe, and then press ENTER.
 * 5) Double-click the iexplore.exe subkey, type 1 in the Value data text box, and then click OK.
 * 6) Exit Registry Editor.

Internet Explorer 6
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Internet Explorer 6 Service Pack 1.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes. The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version            Size    File name --  28-Apr-2003  12:15  6.0.2800.1193     586,240  Wininet.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Keywords: atdownload kbhotfixserver kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug kbprb KB816868

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