Microsoft KB Archive/910818

= You receive a message that states that the toolbar is unavailable when you try to run the Microsoft Office Shortcut Bar in Office XP and in Office 2000 =

Article ID: 910818

Article Last Modified on 12/19/2005

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to run the Microsoft Office Shortcut Bar from the Start menu in Microsoft Office 2000 or in Microsoft Office XP, you receive a message that states that the toolbar is unavailable. Additionally, this message prompts you to create a new toolbar or to point to a folder.

Note To run the Office Shortcut Bar from the Start menu, click Start, point to All Programs, point to Microsoft Office Tools, and then click Microsoft Office Shortcut Bar.



WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

To work around this issue, follow these steps:  Click Start, click Control Panel, and then click Add or Remove Programs. In the Currently installed programs list, click Microsoft Office XP, and then click Change. Click Add or Remove Features, and then click Next. Expand Office Tools. Click the icon that is next to Microsoft Office Shortcut Bar, and then click Not Available. Click Update. Click OK when you receive the following message:

Microsoft Office Setup has successfully updated your installation.

</li> Click Start, click Run, type regedit in the Open box, and then click OK.</li> Locate and then select one of the following registry keys, depending on your installation of Microsoft Office:

Office XP

 

Office 2000

 

</li> Right-click Shortcut Bar, and then click Delete.</li> Click Yes to the following message:

Are you sure you want to delete this key and all of its subkeys?

</li> On the File menu, click Exit to quit Registry Editor.</li> In Microsoft Windows Explorer, locate and then select the following folder:

 :\Documents and Settings\ \Application Data\Microsoft\Office\Shortcut Bar

Note The  placeholder is the hard disk drive on which Office is installed. The  placeholder is the user name that you use to log on to the computer.</li> Right-click the Shortcut Bar folder, and then click Delete.</li> Click Yes when you receive the following message:

Are you sure you want to remove the folder 'Shortcut Bar' and move all its contents to the Recycle Bin?

</li> If the Add or Remove Programs dialog box is not open, click Start, click Control Panel, and then click Add or Remove Programs.</li> In the Currently installed programs list, click Microsoft Office XP, and then click Change.</li> Click Add or Remove Features, and then click Next.</li> Expand Office Tools.</li> Click the icon that is next to Microsoft Office Shortcut Bar, click Run all from My Computer, and then click Update.</li> Click OK when you receive the following message:

Microsoft Office Setup has successfully updated your installation.

</li></ol>

Additional query words: office2002 office2k2 officexp off2002 off2k2 offxp office2000 office2k off2000 off2k

Keywords: kbtshoot kbtoolbar kbprb KB910818

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