Microsoft KB Archive/162411

= OFF97: Page Fault in MSO97 When Printing =

Article ID: 162411

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office 97 Service Pack 1
 * Microsoft Word 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Excel 97 Standard Edition

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This article was previously published under Q162411





SYMPTOMS
When you click Print on the File menu in any of the programs listed at the beginning of this article, you may receive one of the following error messages.

If You Are Using Microsoft Word SR-1
You receive the following error message:

Word cannot change printers. No printers installed.

If You Are Using a Version of the Program Earlier Than SR-1
You receive the following error message

Invalid Page Fault in MSO97.dll

and the program stops responding (hangs), and the Print dialog box never appears.

If You Are Using Powerpoint
You receive the following error message:

PowerPoint found an error it cannot correct.



CAUSE
This problem may be related to a conflict with the IBM Client Access/400 software that is used to connect Intel-based workstation computers to IBM AS/400 computers.

Also note that other programs that modify the printers list may cause this problem.



RESOLUTION
To resolve this problem, contact IBM to determine if you have the latest available patch. The latest service pack for Client Access is available at the following Web address:

http://www-1.ibm.com/servers/eserver/iseries/access/casp.htm

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

IBM has confirmed that this behavior is a problem with Client Access software and that there is a patch that corrects this behavior. The information below was extracted Sept 22, 1997, and may have changed.

  Windows 95   Latest          Date        Installed  Target date /NT Mod     Service Pack    PTF         File Date  for Next Level       PTF Number      Available              Service Pack

V3R1M2      SF41904         08/01/97    02/05/97   09/30/97 V3R1M1      SF42350         08/29/97    12/13/96   11/26/97 V3R1M0      SF40785         05/30/97    08/12/97   Not planed V3R1M0      SF40785         05/30/97    08/12/96   Not in plan

To temporarily work around this problem, remove or deactivate the IBM client Access/400 software.

For additional information about how to contact IBM, please see the following articles in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



STATUS
This problem occurs when you use the Microsoft products listed at the beginning of this article and IBM Client Access/400 software. The SR-1 versions of these products correct the hanging problem. To completely correct this problem, you must obtain the patch described in the "Resolution" section of this article.



MORE INFORMATION
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: SR1 release1 8.0 word8 word97 IPF AS400 Clientaccess winword switched

Keywords: kb3rdparty kbbug kberrmsg kbfaq kbfix KB162411

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