Microsoft KB Archive/829225

= Error message when you create an organization chart in Visio using data from an Exchange Server folder: &quot;Unable to read names from your Microsoft Exchange Server directory&quot; =

Article ID: 829225

Article Last Modified on 6/19/2007

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APPLIES TO


 * Microsoft Office Visio Professional 2007
 * Microsoft Office Visio Standard 2007
 * Microsoft Office Visio Professional 2003
 * Microsoft Office Visio Standard 2003
 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003

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SYMPTOMS
You use the Organization Chart Wizard template in Microsoft Office Visio to create an organization chart from information that is stored in a Microsoft Exchange Server directory. When you click A Microsoft Exchange Server directory and then you click Next, you may receive the following error message:

Unable to read names from your Microsoft Exchange Server directory



CAUSE
This problem may occur if both of the following conditions are true:  The Use Cached Exchange Mode option in Microsoft Office Outlook is turned on. The Outlook Address Book cache (.oab file) is not created on your hard disk yet. The Outlook Address Book cache is created in the following folder on your hard disk:

Documents and Settings\ \Local Settings\Application Data\Microsoft\Outlook



By default, the Outlook Address Book is updated every 24 hours. This means that the Outlook Address Book cache is not created until 24 hours after you run Outlook for the first time. Therefore, this issue may occur when you install Outlook, and then you use the Organizational Chart Wizard template to create an organization chart from data that is stored in an Exchange Server directory before the Outlook Address Book cache is created.



WORKAROUND
To work around this problem, use one of the following methods, as appropriate for your situation.

Method 1: Turn off the Use Cached Exchange Mode option in Outlook
To turn off the Use Cached Exchange Mode option in Outlook, follow these steps:  Start Outlook (if it is not already started). On the Tools menu, follow these steps depending on your version of Outlook:  Microsoft Office Outlook 2007 <ol style="list-style-type: lower-alpha;"> Click Account Settings.</li> Click the Exchange Server e-mail account, and then click Change.</li></ol> </li> Microsoft Office Outlook 2003 <ol style="list-style-type: lower-alpha;"> Click E-Mail Accounts.</li> Click View or change existing e-mail accounts, and then click Next.</li> In the Outlook processes e-mail for these accounts in the following order list, click your Exchange Server e-mail account, and then click Change.</li></ol> </li></ul> </li> Under Microsoft Exchange Server, click to clear the Use Cached Exchange Mode check box, click Next, and then click Finish.</li> Quit and then restart Outlook.</li> Start Visio, and then use the Organizational Chart Wizard template to create an organization chart from data that is stored in your Exchange Server directory.</li></ol>

Method 2: Manually synchronize the Outlook Address Book cache
To manually synchronize the Outlook Address Book cache, follow these steps:
 * 1) Start Outlook (if it is not already started).
 * 2) On the Tools menu, point to Send/Receive, and then click Download Address Book.
 * 3) Click to select the Download changes since last Send/Receive check box if it is not already selected.
 * 4) Under Information to download, click Full Details.
 * 5) Under Address book, in the Choose address book box, click Global Address List, and then click OK.
 * 6) Start Visio, and then use the Organizational Chart Wizard template to create an organization chart from data that is stored in your Exchange Server directory.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about Visio, visit the following Microsoft Web site:

http://www.microsoft.com/office/visio

Additional query words: kbnoOfficeAlertID vso2003 vso2007 OL2003 OL2007

Keywords: kbemail kbexpertisebeginner kberrmsg kbnofix kbbug KB829225

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