Microsoft KB Archive/208701

= MSPS: Message Playback Stops or Is Interrupted =

Article ID: 208701

Article Last Modified on 7/25/2001

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APPLIES TO


 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q208701



SYMPTOMS
When you use Microsoft Call Manager to replay a message immediately after you receive the message, the message playback may unexpectedly stop or be interrupted.

In addition, the message is no longer selected in the message viewer, and both the play button and the slider for the message are unavailable.



CAUSE
This behavior can occur if both of the following conditions are true:
 * Message compression is enabled in Call Manager.
 * You replay the message while Call Manager is compressing the message.



RESOLUTION
To resolve this issue, use one of the following methods.

Wait Until the Message Is Compressed
After you receive a new message, wait a few minutes before you replay the new message to allow the message to be compressed.

Disable Message Compression in Call Manager
To disable message compression in Call Manager:
 * 1) Start Call Manager.
 * 2) Click Options, and then click Phone Settings.
 * 3) Click the Messages tab.
 * 4) Click to clear the Conserve disk space when storing messages check box.
 * 5) Quit Call Manager.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: 1.00 mcps cm telephone dimmed grayed greyed out play back

Keywords: kbbug kbhardware kbui kbsound kbpending KB208701

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