Microsoft KB Archive/189058

= WinCE: Infrared Connection Disconnects During Synchronization =

Article ID: 189058

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition
 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1

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This article was previously published under Q189058



SYMPTOMS
When you synchronize a Handheld PC (H/PC) with a desktop computer using an infrared connection, you may be disconnected.



RESOLUTION
To resolve this issue, follow these steps:

 Quit all programs on the H/PC before you connect to the desktop computer, and then test to see if the issue is resolved. If the issue continues to occur, proceed to the next step. Use an infrared connection that is not configured to use compression. To do this, follow these steps:

 On the H/PC, tap Start, tap Programs, tap Communication, and then tap Remote Networking. Double-tap Make New Connection. In the "Type a name for the connection" box, type a name for the connection, tap Direct Connection, and then tap Next. In the "Select the device that you want to use" box, tap Infrared Port. Tap TCP/IP Settings, and then tap the Use Software Compression and Use IP Header Compression check boxes to clear them.</li> Tap OK, and then tap Finish. Test to see if the issue is resolved. If the issue continues to occur, proceed to the next step.</li></ol> </li> On the desktop computer, reduce the speed of the communications (COM) port to 57600 bits per second or lower. To do this, follow these steps:

<ol style="list-style-type: lower-alpha;"> On the desktop computer, click Start, point to Settings, and then click Control Panel.</li> Double-click System.</li> On the Device Manager tab, click the PLUS SIGN (+) beside Ports (COM & LPT) to expand the branch.</li> Double-click the COM port that the infrared connection is configured to use.</li> On the Port Settings tab, click 57600 or lower in the Bits Per Second box.</li> Click OK until you return to Control Panel.</li> Close Control Panel, and then restart the computer. Test to see if the issue is resolved. If the issue continues to occur, repeat this step to further reduce the speed of the communications (COM) port.</li></ol> </li></ol>

Additional query words: hand held synch

Keywords: kbenv kbprb KB189058

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