Microsoft KB Archive/884552

= &quot;Device Status Page Error&quot; error message when your printer tries to display a status notification message =

Article ID: 884552

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When your printer tries to display a status notification message, you may receive the following error message:

Device Status Page Error

We are unable to generate the device status page for the selected printer. Please contact your system administrator for more information.

For example, if the printer is out of paper, is out of toner, is jammed, or is offline, you may receive this error message.



CAUSE
This problem may occur when Microsoft Windows Server 2003 cannot process status data that is related to a 2-byte hrPrinterDetectedErrorState object value.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit versions
  Date         Time   Version            Size    File name -  06-Oct-2004  17:38  5.2.3790.220       99,328  Oleprn.dll

Windows Server 2003 64-bit versions
  Date         Time   Version            Size    File name --  06-Oct-2004  18:38  5.2.3790.220      271,872  Oleprn.dll       IA-64 06-Oct-2004 18:38  5.2.3790.220       99,328  Woleprn.dll      x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



For more information about the hrPrinterDetectedErrorState object value, visit the following Network Working Group Web site:

http://www.faqs.org/rfcs/rfc2790.html

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB884552

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