Microsoft KB Archive/117624

Mixed Paper Source Pulling from Wrong Bin on LaserJet 4

PSS ID Number: Q117624 Article last modified on 11-02-1994

5.50 6.00

MS-DOS

= SYMPTOMS =

If you print to a Hewlett-Packard (HP) LaserJet 4 with the Lower Optional 500-sheet cassette, from Word for MS-DOS when Mixed is selected as the paper source, the printer may pull all pages from bin 1 instead of pulling only page 1 from bin 1 and all other pages from bin 2.

= CAUSE =

This happen if the LaserJet 4 has the Multi-Purpose tray (MP Tray) set to “First” instead of “Cass”.

= RESOLUTION =

Change the MP Tray setting to Cass on the printer when you are using the Mixed paper feed setting in Word.

= MORE INFORMATION =

The following table lists the Word Paper Source settings and which bin the printer pulls paper from when you set the MP setting to Cass on a LaserJet 4 with the Lower Optional 500 sheet cassette:

Paper source Bin ———— ———-

Continuous Lower Optional 500 Sheet Cassette Bin 1 Paper Cassette (250 sheet) Bin 2 Lower Optional 500 Sheet Cassette Mixed First page from Paper Cassette remaining pages from Lower Cassette Manual Multi-purpose tray

Note: When you use Mixed as your paper source and you have paper loaded in the multi-purpose tray, page 1 will be pulled from the Paper Cassette and the remaining pages will be pulled from the MP tray until it is empty.

KBCategory: kbprint KBSubcategory: Additional reference words: 5.50 6.00 wrong incorrect ============================================================================= Copyright Microsoft Corporation 1994.