Microsoft KB Archive/142569

= Mac Encarta Err Msg: Encarta Cannot Play the Animation =

Article ID: 142569

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 96 for Macintosh
 * Microsoft Encarta Encyclopedia 95 for Macintosh

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This article was previously published under Q142569



SYMPTOMS
When you attempt to view a Media Gallery animation or an animation within an article, you may receive the following message:

Encarta cannot play the animation. Close Encarta and start the Animation Launcher program to view the animation.



CAUSE
Insufficient memory is available to display the animation when Encarta is running.



RESOLUTION
To solve this problem, use one of the following methods:

Method 1
The following method describes how to run the Animation Launcher outside Encarta '95.

To run the animation launcher do the following:
 * 1) Quit Encarta '95.
 * 2) Open the Encarta '95 folder.
 * 3) Open the Animation Launcher program.
 * 4) Select an animation from the list.

Method 2
The following method describes how to check to see if other programs are running in the background and if so, close them:
 * 1) Go to the Programs menu, on the right end of the menu bar, and see if any programs are listed. If so, click the program name; this will bring the open program to the active window.
 * 2) Click Quit on the File Menu to close the program.

Method 3
The following method describes how to determine if Virtual Memory is turned off, and the steps needed to turn it on:
 * 1) On the Apple menu, click Control Panels and then click Memory.
 * 2) In the Virtual Memory section, click ON.
 * 3) To set the amount of disk space your Macintosh uses for RAM, and the total amount of RAM available to your computer, click the up or down arrows to the right of the box showing the amount of RAM available After restart.
 * 4) Close the Memory control panel.
 * 5) On the Special menu, click Restart.



MORE INFORMATION
For additional information on how to optimize system memory, refer to the Encarta & Memory ReadMe file located on the Encarta '95 CD-ROM.

Additional query words: 1995 multi media multimedia multi-media mmtitles kbmm

Keywords: KB142569

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