Microsoft KB Archive/185770

= ActiveSync Hangs When Synchronizing Mobile Devices =

Article ID: 185770

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.01 Professional Edition
 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1

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This article was previously published under Q185770



SYMPTOMS
When you synchronize a Handheld PC (H/PC) or Palm-size PC (P/PC) with a desktop computer, ActiveSync may stop responding (hang).



CAUSE
This problem can occur if you synchronize Microsoft Pocket Outlook information that contains large ink notes.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) On the desktop computer, press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 2) Click Synchronization In Progress, and then click End Task.
 * 3) On the H/PC or P/PC, reduce the size of large ink notes or separate them into two or more smaller ink notes.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
For information about other issues with ink notes, please see the following article in the Microsoft Knowledge Base:

176434 Notes in Pocket Outlook Do Not Function Correctly

Additional query words: hand held synch

Keywords: kbbug kbpending KB185770

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