Microsoft KB Archive/324977

= OL2000: You Cannot Change Your Password When the You Log On to a Non-Exchange Domain in Outlook 2000 =

Article ID: 324977

Article Last Modified on 10/21/2005

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q324977





SYMPTOMS
You receive a prompt that requests your logon credentials when you start Outlook 2000 if the following conditions are true:
 * You are logged on to a domain that is different from the one that homes the Microsoft Exchange server that you are using.

-and-
 * You selected None for your Microsoft Outlook profile authentication.

If you click Change Password when you receive the prompt, the Change Password dialog box appears, and the Exchange Server box is populated with the Fully Qualified Domain Name (FQDN) of the Global Catalog server (GC) for the non-Exchange domain.

If you click OK to change your password, you receive the following error message:

Your Windows NT password could not be changed. Please check the information and try again.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that you determine are at risk of attack. Evaluate the computer's physical accessibility, network and Internet connectivity, and other factors to determine the degree of risk to the computer. See the associated Microsoft Security Bulletin to help determine the degree of risk. This hotfix may receive additional testing. If the computer is sufficiently at risk, we recommend that you apply this hotfix now.

To resolve this problem immediately, download the hotfix by following the instructions later in this article or contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date       Time   Size       File name ---  08-Nov-2002 15:52    235,520  Olkintl.msp 08-Nov-2002 16:03 1,428,480  Olkintl_admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date        Time  Version      Size    File name 02-Nov-2002 01:16 5.5.3184.0  154,112 Emsabp32.dll 25-Sep-2002 19:21 5.5.3182.0  131,344 Emsui32.dll 09-Oct-2002 17:31 5.5.3183.0  540,944 Exsec32.dll 23-Jul-2002 14:47 8.30.3173.0 782,608 Outex.dll 23-Jul-2002 14:41 9.0.6718.0  368,691 Pstprx32.dll 30-Oct-2002 12:40 5.5.2656.94 720,144 Cdo.dll (Win9x) 30-Oct-2002 12:39 5.5.2656.94 813,328 Cdo.dll (WinNT)

After you install this fix, you should see the Netbios name of the computer that is running Exchange instead of the FQDN of the Global Catalog server.

Note You must have Microsoft Office 2000 Service Pack 3 (SP-3) installed to apply this hotfix.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K KB3HR1

Keywords: kberrmsg kbbug kbfix kboffice2000presp4fix kbqfe kbhotfixserver KB324977

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.