Microsoft KB Archive/944787

= How to troubleshoot audio and video issues that you may experience when you use the Zune Dock v2 =

Article ID: 944787

Article Last Modified on 11/17/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune Dock
 * Zune 4GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 80GB Digital Media Player

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SYMPTOMS
When your Zune device is connected to the Zune Dock v2, you may not hear any audio output or see any video output from the Zune device.



CAUSE
This issue may occur if one of the following conditions is true:
 * The dock is not charged.
 * The device is not set up correctly.
 * The device to which you are connecting is not set up correctly.



THINGS TO TRY
 If you cannot see any video output from the Zune device, follow these steps:  Make sure that you are using a supported device. Only Zune 30GB and Zune 80GB have the TV out feature. Confirm that you are using the correct TV system. To do this, follow these steps:  From the home screen, select settings, and then press the center of the Zune pad. Select display, and then press the center of the Zune pad. Select TV system, and then press the center of the Zune pad to change it to NTSC or to PAL. If your TV is manufactured for North America, set this to NTSC. Only Zune 30GB supports PAL.</ol> </li> Enable TV out on the device. To do this, follow these steps: <ol> Select tv out: off, and then press the center of the Zune pad to change it to on.</li> Press the center of the Zune pad to confirm this action.</li></ol> </li></ol> </li> Connect the device to a power source. Connect the Zune Dock to a USB port on a computer or the Zune AC Adapter.</li> Make sure that the Zune A/V Output Cable is fully inserted into the mini-jack port on the Zune Dock.</li> Make sure that the Video Selector switch is in the correct position based on the type of video cables that you are using. If you are using a composite cable, such as the Zune A/V Output Cable, the switch must be in the default composite video position. If you are using optional component video cables, sold separately, the switch must be in the component video position.</li> If you use component cables, you also have to use a Zune 80GB device. Only the Zune 80GB device supports component video. If you try to use a Zune 30GB device, a black and white screen will appear.</li> If you have removed the cover from the back of the dock and you cannot reattach it, make sure that the Video Selector switch is in the composite video position.</li> Make sure that the TV or the receiver that the Zune is connected to is turned on and that the Zune A/V Output Cable is connected correctly.

Some TVs or receivers may have multiple input jacks, such as Video 1 and Video 2. Make sure that the plugs on the Zune A/V Output Cable are connected to the correct input jacks and that the TV or Receiver is configured to use that input source.

For more information about which input jack to use or how to configure your TV or audio receiver, see the documentation that was included with your device or contact the manufacturer.</li> If the Zune device does not fit into the dock, fits loosely, is not detected by the computer, or does not charge when docked, make sure that you are using the adapter plate that is labeled for your Zune device model. Labels are printed on the underside of each adapter plate. To check your Zune model, view the back of the device. If the capacity is not listed, you have the Zune 30GB device.

Important Make sure that the correct Zune adapter plate is in place before you connect your Zune. Connecting a device without an adapter plate, or with the wrong adapter plate could damage the dock and your device.</li></ol>

Keywords: kbzunehardware kbzuneaccessories kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB944787

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