Microsoft KB Archive/118383

UNCONF: Can’t Exit PowerPoint When Dialogs, Alerts Are Open PSS ID Number: Q118383 Article last modified on 10-28-1994 PSS database name: POWERPT

4.00, 4.00a WINDOWS

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= SYMPTOMS =

The error “Sorry, you cannot exit PowerPoint while dialogs or alerts are open, or during a slide show” may occur after launching PowerPoint and opening an existing file, or creating a new file and saving it.

= RESOLUTION =


 * 1) More than one COMMDLG.DLL may exist. Search for all instances of COMMDLG.DLL and rename all such files that are not in the directory. Exit Windows. When PowerPoint is launched, the problem should not occur. This seems to work consistently on standalone systems.
 * 2) There have been instances where the error seemed to be caused by running PowerPoint on a network: When logging off the network, launching PowerPoint and opening/saving a file, there was no error on exiting. In this case, the Lantastic 4.0 drivers had been loading high in config.sys. The Load High was removed and PowerPoint was able to exit properly when run with the network operating. Installing CCMail loads COMMDLG.DLL into the directory. PowerPoint locates and uses this file, but encounters problems because the file is in an unexpected directory.
 * 3) Reinstalling PowerPoint also resolves the problem. In one instance, changing the shell from Norton Desktop to Program Manager and reinstalling PowerPoint resolved the issue.

KBCategory: kbbuglist kberrmsg KBSubcategory: Additional reference words: 4.00, 4.00a power point powerpt

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================================================================ Copyright Microsoft Corporation 1994.