Microsoft KB Archive/302694

= The Office Shortcut Bar stops responding when you click a button on the Office Shortcut Bar =

Article ID: 302694

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition

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This article was previously published under Q302694





SYMPTOMS
When you click a button on the Office Shortcut Bar, the Office Shortcut Bar (OSB) stops responding (hangs). When you press CTRL+ALT+DELETE, you see &quot;Microsoft Office Shortcut Bar (Not responding)&quot;, and you must click End Task to close the Office Shortcut Bar.



CAUSE
The button on the Office Shortcut Bar is linked to an MS-DOS program, and your computer's operating system is Microsoft Windows 98.



WORKAROUND
To work around this problem, use either of the following methods.

Method 1
In the Office Shortcut Bar, right-click the button to the MS-DOS shortcut, and then select Open.

Method 2: Use a Toolbar
Use a toolbar on the Windows taskbar instead of using the Office Shortcut Bar. For information about how to create a new toolbar on the Windows taskbar, please refer to the Help topic &quot;Creating a new toolbar&quot; in Windows 98 Help.

For additional information about adding shortcuts to the Quick Launch toolbar, click the article number below to view the article in the Microsoft Knowledge Base:

171206 How to Customize the Quick Launch Toolbar



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: hang freeze OSB command prompt OFFXP not responding

Keywords: kbstoprespond kbbug KB302694

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