Microsoft KB Archive/141098

= Microsoft Knowledge Base =

Office 4.2.1b for the Macintosh Maintenance Release Q&A
Last reviewed: September 20, 1996

Article ID: Q141098

The information in this article applies to:


 * Microsoft Office for the Macintosh, version 4.20, 4.2.1, 4.2.1a

SUMMARY
The following information describes the maintenance release of Microsoft Office 4.2.1b.

Macintosh Office 4.2.1b Maintenance Release Q&A
1. Q. What is in the Microsoft Office maintenance release?

A. The release includes several fixes that are available separately and online. The Office 4.2.1b release includes:

- The patch that updates version 4.2.1 or 4.2.1a of the Microsoft Office Manager (MOM) to version 4.2.1b. The patch corrects a         problem you may encounter when you use MOM on a Macintosh running System 7.5.2.

- Version 1.0.1 of the Office4.2x Update for Power Mac extension. The update fixes a problem when you use version 1.0 of the extension and Global Village TelePort or PowerPort fax software.

- Microsoft Word 6.0.1a. This version incorporates version 1.0.1 of the Office4.2x Update for Power Mac extension. Please note that version 6.0.1a is a silent release. This information is for Microsoft or Partner use only.

- Compliance checking that recognizes Claris Works as a qualifying upgrade product for Office.

- An updated Readme file.

2. Q. If customers already have Office 4.2.1 or 4.2.1a, should they get Office 4.2.1b?

A. To obtain the update, customers should have a Power Macintosh or have System 7.5.2 and should be experiencing any of the following:

- Problems using MOM

-or-

- System Type 11 error messages when starting a Power Macintosh program or when using QuickDraw GX

-or-

- An inability to upgrade to Office 4.2.1 or 4.2.1a even though Claris Works is installed on the computer

3. Q. When will I be able to order Office 4.2.1b in Workbench OE (order      entery) System?

A. Office 4.2.1b is in OE now. To find it, click Parts, select Office as the Business Unit, and click Office for the Mac in the Product list. If a customer requests 4.2.1b, you can order the disk set, however, the disks will not ship until early January 1996.

4. Q. When will Microsoft ship Office 4.2.1b?

A. Although Office 4.2.1b is available in OE, Microsoft expects to      fulfill Office 4.2.1b disk orders in early January 1996. Set your customer's expectation to receive the disks by the end of February 1996.

5. Q. What should I do if my customer needs Office 4.2.1b now?

A. Send the customer the MOM patch and the Office4.2x Update for Power Mac extension, version 1.0.1. You may want to respond to your customer by stating something like the following:

"Microsoft has released to manufacturing a maintenance release to      Mac Office version 4.2.1b. Unfortunately the product will not be       available to send to our customers until January of 1996. However,       we can send you the updated components today to effectively update       your system to Office 4.21b without having to do a complete       reinstallation of Office."

MORE INFORMATION
For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q20783 TITLE    : MC1265: Patch to Correct Problem with MOM in Mac System 7.5.2

ARTICLE-ID: Q138429 TITLE    : Competitive Upgrade Does Not Recognize Claris Works

ARTICLE-ID: Q130776 TITLE    : MC1164: Extension to Prevent Hanging Power Macintosh Programs

ARTICLE-ID: Q134909 TITLE    : OFF: Problems Using Version 1.0 of Power Mac Office Extension