Microsoft KB Archive/169903

= SNA Server 3.0 Print Sessions Remain Pending on Windows NT =

Article ID: 169903

Article Last Modified on 3/16/2005

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APPLIES TO


 * Microsoft SNA Server 3.0 Service Pack 4
 * Microsoft SNA Server 4.0
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q169903





SYMPTOMS
When you run SNA Server 3.0 on Windows NT Server 4.0, an SNA Server Print Service session fails to start and remains in a pending status.

From Sprtint.atf:   Calling EnumFontFamilies for Courier New Leave, hFont=00000000 Leave, fGood=0 ERROR FontSwitch, rc=0x0 Leave, return_pointer=0x0, rc=1 SNAP-3270  S3PPPCTL  FAILED TO START JOB Enter, id=0x16BFF0 Enter, id=0x16BFF0 Leave, pPrt=0016BFF0 Terminate job 16C004 on printer 16BFF0



CAUSE
The EnumFontFamilies call occasionally returns no fonts when it should return some, causing the print session to fail to start. This problem occurs when SNA Server Print Service uses EnumFontFamilies instead of EnumFontFamiliesEx on a Windows NT Server 4.0 computer.



STATUS
Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



MORE INFORMATION
With the fix applied, the new version of enumfontfamilies, called EnumFontFamiliesEx, is used.

Keywords: kbbug kbfix kbnetwork KB169903

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