Microsoft KB Archive/153122

= TrueImage Errors When Printing from a Macintosh =

Article ID: 153122

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q153122



SYMPTOMS
When you print from a Macintosh to a non-PostScript print queue on a Windows NT Server, you may receive the following error message:

ID 4014

source- macprint

type- error

Category- TrueImage print

The TrueImage interpreter was unable to query the font list correctly to begin processing job.



CAUSE
The PostScript interpreter in Windows NT 3.51 expects the PostScript format of the Macintosh to follow the LaserWriter Plus standard. This is usually not a problem because that is the printer (ppd) that defaults under Macintosh Services. However, if you have changed that default, you will get the ID 4014 error as described above.



RESOLUTION
Change the driver back to the default, that is, LaserWriter Plus. This should not adversely affect the print quality.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.x. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: KB153122

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