Microsoft KB Archive/891020

= The images in a Web archive (.mht) file no longer appear when you view the .mht file in an operating system other than Windows Server 2003 =

Article ID: 891020

Article Last Modified on 11/2/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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For a Microsoft Windows XP Service Pack 2 version of this article, see 891019.



For a Microsoft Windows XP Service Pack 1 version of this article, see 895394.



SYMPTOMS
The images in a Web archive (.mht) file no longer appear when you view the .mht file in an operating system other than the Microsoft Windows Server 2003 operating system where the .mht file is stored. Instead of the images, you may see an image placeholder, such as a blank box.

This problem occurs when the following conditions are true:
 * You created the .mht file by using Microsoft Collaboration Data Objects for Windows 2000 (CDOSYS) with the CreateMHTMLBody method.
 * The file paths of the images in the .mht file contain a space or the &quot;%20&quot; blank space code.



CAUSE
This problem occurs because the CreateMHTMLBody method does not correctly handle spaces in the file paths of the images. The CreateMHTMLBody method replaces spaces with the &quot;%20&quot; blank space code.



RESOLUTION
Note This resolution fixes only newly created Web archive files. This resolution does not fix any previously created Web archive files.

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest Windows Server 2003 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit x86-based versions
  Date         Time   Version          Size  File name -  09-Mar-2005  04:50  6.5.6748.0  2,041,856  Cdosys.dll

Windows Server 2003, 64-bit Itanium-based versions
  Date         Time   Version          Size  File name    Platform 08-Mar-2005 12:49  6.5.6748.0  3,437,056  Cdosys.dll   IA-64 08-Mar-2005 12:50  6.5.6748.0  2,041,856  Wcdosys.dll  x86



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 1.



MORE INFORMATION
For more information about the CreateMHTMLBody method, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms527024.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003sp1fix kbbug kbfix atdownload kbwinserv2003presp1fix kbpubtypekc kbhotfixserver kbqfe KB891020

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