Microsoft KB Archive/113119

= PC Ext: External 3.2 Decrements Retry Count =

Article ID: 113119

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Mail for PC Networks 3.2

-



This article was previously published under Q113119



SYMPTOMS
In the External Mail program included with version 3.2 of Microsoft Mail for PC Networks, any of the following modem return codes decrement the mail retry counter:

3 - NO CARRIER

4 - ERROR

6 - NO DIALTONE

7 - BUSY

8 - NO ANSWER

A new return code, 9 - DIAL_REJECT, has been implemented that does not decrement the reject counter when it is returned by the modem script. If this code is returned, the External Mail program will continue trying to send the message until the useful life of the message has been exceeded.



CAUSE
In versions of Mail earlier than 3.2, a return code of 3, 4, 6, or 7 decrements the retry counter, while 8 does not.



RESOLUTION
Modify the modem script to use return code 9, and therefore not decrement the counter. For example, if one of the External Mail programs in the Mail system is often busy, make the following change to ensure that mail is not rejected unnecessarily. (The following example is taken from the HAYES24.MDM script; this modification is similar in all scripts.)

Change the following else if (response = "7^M")

{            display ">>> BUSY <<<" $ret = 7            ; busy } to: else if {response = "7^M"}

{            display ">>> BUSY <<<" $ret = 9 }

Additional query words: 3.20

Keywords: KB113119

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.