Microsoft KB Archive/266649

= OFF2000: Cannot Print from File Menu =

Article ID: 266649

Article Last Modified on 7/16/2007

-

APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition

-



This article was previously published under Q266649



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you click Print on the File menu in any of the Microsoft Office programs listed at the beginning of this article, you may receive a blank Print dialog box, and your document may not be printed.

NOTE: You can print your document by using the Print button on the Standard toolbar in the programs listed at the beginning of this article.



CAUSE
This problem may be related to a conflict with the IBM Client Access/400 software that is used to connect Intel-based workstation computers to IBM AS/400 computers.

NOTE: Other programs that modify the printers list also may cause this problem.



RESOLUTION
To resolve this problem, contact IBM to determine whether you have the latest available update. The latest service pack for Client Access is available at the following IBM Web site:

http://www-03.ibm.com/servers/eserver/iseries/access/



WORKAROUND
To temporarily work around this problem, remove or turn off the IBM Client Access/400 software.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

