Microsoft KB Archive/944173

= Error message 8059 when you try to activate Windows Live OneCare: &quot;The Product key entered is already in use. &quot; =

Article ID: 944173

Article Last Modified on 11/2/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
After you install Windows Live OneCare, you receive the following error message when you try to activate Windows Live OneCare by using the OneCare product key:

The Product key entered is already in use.

If you are installing OneCare on a 2nd or 3rd computer or you are reinstalling OneCare, you do not have to use your product key again. Instead, close this browser window, return to OneCare, and click Activate again. On the Sign in page, sign in with the Windows Live ID that you originally used to install OneCare.

If you get this message more than once, report it as a recurring problem.

Message 8059



CAUSE
This problem occurs when you try to enter a previously used product key for OneCare instead of signing in with the Windows Live ID that was used to install the first instance of OneCare.



RESOLUTION
To resolve this problem, you must use the Windows Live ID that you originally used to install OneCare when you activate the new instance of Windows Live OneCare.

To find the Windows Live ID that you used to install OneCare, follow these steps:
 * 1) Open OneCare.
 * 2) On the Help menu, click About Windows Live OneCare.
 * 3) The Windows Live ID that was used to active OneCare is displayed in the About Windows Live OneCare dialog box, next to Subscription ID. You can use this Windows Live ID to activate Windows Live OneCare on another computer.

Keywords: kbtshoot kbprb kbexpertisebeginner KB944173

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