Microsoft KB Archive/842304

= Printer performance is slow on a large print server in Windows Server 2003 =

Article ID: 842304

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition

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SYMPTOMS
Printer performance is slow on a large print server. This problem occurs especially when you use a Cluster service that has many printers installed. When you troubleshoot this problem, the following behavior occurs:
 * Print jobs take an increasingly long time to print.
 * The properties of a printer open slowly.
 * If you fail over the cluster group to another node, printer performance is repeatedly slow.



CAUSE
This problem occurs if there is a contention on a critical section object in the spooler process.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix. However, if you want to restart the computer later instead of immediately, click to select the Do not restart now check box before you click Finish when you install the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, x86-based versions
  Date         Time   Version           Size      File name      Platform ---  14-Apr-2005  18:34  5.2.3790.309      312,320   Localspl.dll   x86 14-Apr-2005 18:34  5.2.3790.309       81,920   Spoolss.dll    x86

Microsoft Windows Server 2003, x86-based versions with Service Pack 1
  Date         Time   Version           Size      File name      Platform ---  14-Apr-2005  18:40  5.2.3790.2421     347,136   Localspl.dll   x86

Microsoft Windows Server 2003, Itanium-based versions
  Date         Time   Version           Size      File name      Platform ---  14-Apr-2005  14:50  5.2.3790.309      860,160   Localspl.dll   IA-64 14-Apr-2005 14:50  5.2.3790.309      234,496   Spoolss.dll    IA-64

Microsoft Windows Server 2003, Itanium-based versions with Service Pack 1
  Date         Time   Version           Size      File name      Platform ---  14-Apr-2005  14:50  5.2.3790.2421     966,144   Localspl.dll   IA-64

Microsoft Windows Server 2003, x64-based versions
  Date         Time   Version           Size      File name      Platform ---  14-Apr-2005  14:50  5.2.3790.2421     747,520   Localspl.dll   x64



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

Additional query words: Winx64 Windows x64 64bit 64-bit

Keywords: kbfix kbperformance kbprint kbqfe kbprinters kbhotfixserver kbwinserv2003sp2fix KB842304

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