Microsoft KB Archive/139582

PRB: Toonz Does Not Recognize or Initialize the Scanner

PSS ID Number: Q139582 Article last modified on 03-28-1996

3.50

IRIX

= SYMPTOMS =

Toonz does not recognize the scanner. Toonz can’t find the scanner or it can’t initialize the scanner.

= CAUSE =

Here are five possibles causes:

  The scanner is not well connected; that is the SCSI cable or power cord is loose, or the power is not on. -or-   You did not turn the scanner on before you turned the computer on. -or-   You did not reboot the computer after you’ve set up everything. -or-   There is still some packaging left in or around the scanner that prevents it from working properly. -or-   You did not correctly perform the installation procedure (link and change mode). 

= RESOLUTION =

To resolve the problem, follow these steps:


 * 1) Verify all connections (SCSI and power cord), on/off switch, and so on.
 * 2) Shut down everything. Then turn on all your peripherals including the scanner before you turn on your computer.
 * 3) After setting everything up, reboot your computer.
 * 4) Verify that there is no packaging left inside or outside the scanner that would prevent it from working properly.
 * 5) See the installation procedure for the scanner, appendix “C”, page 1, from the User’s Guide.

= STATUS =

This behavior is by design.

= REFERENCES =

User’s Guide, Appendix C, page 1.

NOTE: Softimage Inc. is a wholly owned subsidiary of Microsoft Corporation.

Additional reference words: 3.50 KBCategory: kbhw kbprb kbtshoot KBSubcategory: ============================================================================= Copyright Microsoft Corporation 1996.