Microsoft KB Archive/149963

Bob: Problems Starting Bob Programs

PSS ID Number: Q149963 Article last modified on 04-20-1996

1.00 1.00a

WINDOWS

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========================================================= 1.00 1.00a WINDOWS

= SYMPTOMS =

All the Bob programs except Calendar may return error messages when you try to start them.

Household Manager, Financial Guide, and Bob E-Mail do not start when you double-click them. The pointer briefly changes to an hourglass and then back to the arrow.

When you try to start GeoSafari you see this message:

GeoSafari for Bob! Object variable not set.

When you try to start Bob Address Book you see this message:

The Address Book experienced an error (Error #91) during startup. please check your installation and try again. Bob Error # 0

When you try to start Bob Letter Writer you see this message:

Bob Letter Writer I’m terribly sorry, but something has gone wrong, and I need to shut down the Letter Writer. You should probably close all apps, exit Windows, and then restart your computer. Usually, restarting your computer helps a lot.

= CAUSE =

Bob Setup did not complete succesfully; the cause is unknown.

= RESOLUTION =

Reinstalling Bob will not resolve this problem unless Bob is removed first. Two Bob files need to be re-registered.

To re-register Bob, do the following:

Windows 95
  Exit Bob.   Click the Start button, point to Find, click Files or Folders.   Type the following the the Named box and then click Find Now: u*.reg   Double-click Utopia.reg and Utopiawa.reg. You will see a message indicating successful registration. 

Windows 3.1
  Exit Bob.   Open File Manager, usually located in the Main group in Program Manager.   On the File menu, click Search </li>  Type the following in the Search For box, and then click OK: u*.reg </li>  Double-click Utopia.reg and Utopiawa.reg. You will see a message indicating successful registration. </li></ol>

= MORE INFORMATION =

If you receive a message in Windows 3.1 saying the Registration Database is corrupt, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q80393 TITLE : How to Rebuild the Default Windows Reg.dat File

KBCategory: Kbusage KBSubcategory: B_Shell

Additional reference words: w_bob errmsg err msg gp fault gpf general protection fault ====================================================================== Keywords : b_shell Version : 1.00 1.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.