Microsoft KB Archive/912968

= Error message when you try to install Microsoft Windows Live OneCare: 0033-80071011 or 0033-80070643 =

Article ID: 912968

Article Last Modified on 9/10/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to install Microsoft Windows Live OneCare on a Windows-based computer, you may receive one of the following error messages:
 * Install Error 0033-80070111
 * Install Error 0033-80070643

The installation stops when either error occurs.



CAUSE
This problem may occur if the Microsoft .NET Framework version 2.0 components that are part of Windows Live OneCare are not correctly installed or are not functioning.



RESOLUTION
To resolve this problem, remove and reinstall the .NET Framework 2.0 components from the computer, and then try to reinstall Windows Live OneCare. To do this, follow these steps:  Click Start, click Run, type appwiz.cpl, and then click OK. In Change or Remove Programs, click to clear the Show updates check box. Click Microsoft .NET Framework 2.0, and then click Change/Remove. When you are prompted to confirm, click Yes. Follow the instructions to remove the .NET Framework 2.0 components from the computer. Restart the computer.</li> To download and install the Microsoft .NET Framework 2.0 redistributable package, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5

</li> If you are prompted, restart the computer when the installation is finished.</li> Reinstall Windows Live OneCare.</li></ol>

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MORE INFORMATION
For more information about .NET Framework 1.1 installation issues, click the following article number to view the article in the Microsoft Knowledge Base:

824643 How to troubleshoot Microsoft .NET Framework 1.1 installation issues

Keywords: kbtshoot kbmsnpartnerportal kbexpertisebeginner kbmsnqwestportal KB912968

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