Microsoft KB Archive/814191

= Exchange 2000 Conferencing Server clients cannot access the list of conferences, and Conferencing Server stops responding =

Article ID: 814191

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Conferencing Server
 * Microsoft Exchange 2000 Conferencing Server Service Pack 2
 * Microsoft Exchange 2000 Conferencing Server Service Pack 3
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Microsoft Exchange 2000 Conferencing Server clients cannot access the list of conferences as expected. Additionally, the Conferencing Manager service (Xconfmgr.exe) stops responding (hangs).



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hoffix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  31-Jul-2003  19:03  6.0.6493.0        163,840  Emsabp32.dll Note Because of file dependencies, the most recent fix that contains these files may also contain additional files. For additional information about how to obtain the latest Exchange 2000 Server service pack, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 Server service pack



WORKAROUND
To work around this issue, use one of the following methods:
 * Restart the Conferencing Server computer.
 * Stop and then restart the Xconfmgr.exe process.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: XCCC freeze

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB814191

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