Microsoft KB Archive/819839

= PRB: Users May Experience Long Delays When They Visit Web Sites =

Article ID: 819839

Article Last Modified on 6/12/2003

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APPLIES TO


 * Microsoft TV Advanced 2.0 Service Pack 1

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SYMPTOMS
Users may experience slow response times when they try to gain access to Web sites.



CAUSE
This problem might occur because heavy Internet traffic slows server response time. The servers can only handle a limited number of requests at one time. The requests that the servers cannot handle are put in a queue to be processed later. The response time increases as the size of the queue increases. When the response time increases beyond the timeout period of the client, a timeout message appears.



WORKAROUND
To work around this problem, upgrade your server hardware to process more requests in less time. This solution will improve response time. However, response time will continue to be slower for Web sites that experience heavy traffic.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: response time, internet, Medusa

Keywords: kbprb KB819839

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