Microsoft KB Archive/810090

= Universal serial bus devices may not always be detected when you start or resume the computer in Windows 2000 or in Windows XP =

Article ID: 810090

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows XP Media Center Edition 2002

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For a Microsoft Windows Server 2003 version of this article, see 890426.



SYMPTOMS
You may experience one or more of the following symptoms on your Microsoft Windows XP Service Pack 1 (SP1)-based computer or your Microsoft Windows 2000 Service Pack 3 (SP3)-based computer:
 * Universal serial bus (USB) devices are not detected when you restart the computer.
 * USB devices are not detected after you resume the computer from hibernation or standby.
 * The computer uses 100 percent of CPU resources when you move the USB mouse.
 * The computer stops responding (hangs) when you resume the computer from standby when a USB mouse is connected.
 * The computer takes a long time to start or resume when a USB device is connected.
 * A yellow exclamation point with &quot;Code 28&quot; or &quot;Code 31&quot; appears on a USB device in Device Manager.
 * USB 2.0 Hi-Speed devices are detected as Full-Speed (USB 1.1) devices when your computer resumes from hibernation, even though they are plugged in to a USB 2.0-capable port.



RESOLUTION

 * Windows XP SP1
 * Windows 2000 SP3

Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version             Size   File name ---

17-Dec-2002 18:47  5.1.2600.1152      19,328  Usbehci.sys 17-Jan-2003 17:30  5.1.2600.1158     136,832  Usbport.sys

Service Pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 Service Pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version             Size   File name ---

15-Jan-2003 11:46  5.00.2195.6655     19,696  Usbehci.sys 15-Jan-2003 11:46  5.00.2195.6655     49,776  Usbhub20.sys 20-Jan-2003 10:30  5.00.2195.6657    138,256  Usbport.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter program and Windows 2000 Datacenter Server product

Additional query words: print printer memory key mouse keyboard floppy

Keywords: kbhotfixserver kbqfe kbperformance kbqfe kbwinxpsp2fix kboswin2000fix kbwin2ksp4fix kbwin2000presp4fix kbwinxppresp2fix kbfix kbbug KB810090

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