Microsoft KB Archive/943765

= You cannot print to a shared printer after you install Windows Live OneCare =

Article ID: 943765

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
After you use Windows Live OneCare to help secure a wireless network, you may be unable to print to a shared printer. Additionally, you may receive an error message that resembles the following:

Remote Printer not installed



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Use the host computer
Note The computer where the printer is installed is also known as the host computer.

On the host computer, follow these steps:  Verify that the network meets the Windows Live OneCare printer sharing system requirements. For more information about the Windows Live OneCare printer sharing system requirements, visit the following MSDN Web site:

http://channel9.msdn.com/wiki/default.aspx/OneCare.PrinterSharingSystemRequirements

 Verify that the printer is shared. To do this, follow these steps:  On a Windows XP-based computer, click Start, click Run, type control printers, and then click OK.

On a Windows Vista-based computer, click Start, type control printers in the Start Search box, and then click control printers in the Programs list. Right-click the printer. A Windows Live OneCare icon appears in front of one of the following menu items:  Stop Sharing

If this command appears, the printer is configured correctly for sharing. Start Sharing

If this command appears, click Start Sharing to share the printer. More Information

If this command appears, click More information to determine why the printer is not being shared as expected.</li></ul> </li></ol> </li> Verify that printer sharing is enabled in the Windows Live OneCare firewall. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Start Windows Live OneCare.</li> If the firewall status is On, go to the next step. If the firewall status is On - Public, Windows Live OneCare is blocking printer sharing because a network to which you are connected is classified as public. To fix this issue, follow these steps: <ol> Start Windows Live OneCare, and then click Change Settings.</li> On the Firewall tab, click Configure Firewall.</li> Click Change Location. If you are connected to more than one network, reclassify every network that you are currently connected to as &quot;Home or Work&quot;.

Note Windows Live OneCare printer sharing only works if every network to which you are connected is classified as &quot;Home or Work&quot;.</li></ol> </li></ol> </li> Verify that File and Printer Sharing is enabled. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Start Windows Live OneCare, and then click Change Settings.</li> On the Firewall tab, click Configure Firewall.</li> Verify that File & Printer Sharing is selected.</li></ol> </li> Verify that file sharing is working on the host computer. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> If the host computer is a Windows XP-based computer, click Start, click Run, type cmd, and then click OK.

If the host computer is a Windows Vista-based computer, click Start, type cmd in the Start Search box, and then click cmd in the Programs list.</li> Type hostname, and then press ENTER.

Note the computer name that appears.</li> Type start, and then press ENTER.</li> In the Address bar, type, where   is name of the computer that appears in step 4b.</li> Verify that the shared printer appears in the window. Double-click the printer to determine whether there are any printing jobs in the printing queue.</li></ol> </li></ol>

Method 2: Use the client computer
Note The remote computer where you are trying to print from is also known as the client computer.

On the client computer, follow these steps: <ol> <li>Verify that printer sharing is enabled in the Windows Live OneCare firewall. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>On the host computer, start Windows Live OneCare.</li> <li>If the firewall status is On, go to the next step. If the firewall status is On - Public, Windows Live OneCare is blocking printer sharing because a network to which you are connected is classified as public. To fix this issue, follow these steps: <ol> <li>Start Windows Live OneCare, and then click Change Settings.</li> <li>On the Firewall tab, click Configure Firewall.</li> <li>Click Change Location. If you are connected to more than one network, reclassify every network that you are currently connected to as &quot;Home or Work&quot;.

Note Windows Live OneCare printer sharing only works if every network to which you are connected is classified as &quot;Home or Work&quot;.</li></ol> </li></ol> </li> <li>Verify that File and Printer Sharing is enabled. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Start Windows Live OneCare, and then click Change Settings.</li> <li>On the Firewall tab, click Configure Firewall.</li> <li>Verify that File & Printer Sharing is selected.</li></ol> </li> <li>Use the Refresh Printer List and View Status feature in Windows Live OneCare to collect additional troubleshooting information. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Start Windows Live OneCare, and then click Change Settings.</li> <li>On the Printer Sharing tab, click Refresh Printer List and View Status.</li> <li>Review the report and use the appropriate troubleshooting method: <ul> <li>If the host computer is not listed in the report, verify that the host computer and the client computer are part of the same Windows Live OneCare Circle.

Note To be part of a Windows Live OneCare Circle, both computers must be connected to the Internet and linked to the same Windows Live ID.</li> <li>If the host computer is listed as unavailable, verify that the host computer is turned on. Additionally, verify that the host computer and the client computer are connected to the same router.</li> <li>Verify that Windows Live OneCare communication is working between the computers. To do this, follow these steps.

Note To follow these steps, you must have Windows Internet Explorer 7 installed. <ol> <li>Verify that one of the computers is a Windows Live OneCare Hub computer.</li> <li>On the computer that is not a Windows Live OneCare Hub computer, turn off the phishing filter. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Start Windows Internet Explorer 7.</li> <li>Click Tools, point to Phishing Filter, and then click Turn Off Automatic Website Checking.

Notice that Windows Live OneCare is now yellow on the computer that is not a Windows Live OneCare Hub computer. Additionally, an action item appears in Circle view on the Windows Live OneCare Hub computer.</li></ol> </li> <li>On the Windows Live OneCare Hub computer, turn on the phishing filter. To do this, start Windows Live OneCare, and then click Turn on in the Turn on Phishing Filter for all users section.</li></ol>

The phishing filter should be turned enabled on the computer that is not a Windows Live OneCare Hub computer. Additionally, the action item should no longer appear on the computer that is a Windows Live OneCare computer.</li></ul> </li></ol> </li> <li>Verify that file sharing is working on the client computer. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>If the client computer is a Windows XP-based computer, click Start, click Run, type cmd, and then click OK.

If the client computer is a Windows Vista-based computer, click Start, type cmd in the Start Search box, and then click cmd in the Programs list.</li> <li>Type start, and then press ENTER.</li> <li>In the Address bar, type \\, where  is the computer name that appeared in step 4b in the &quot;Method 1: On the host computer&quot; section.</li> <li>Verify that the shared printer appears in the window. Double-click the printer to determine whether there are any printing jobs in the printing queue.</li></ol> </li> <li>If the printer appears in the window, but you still cannot print to the printer, manually install the shared printer. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>On a Windows XP-based computer, click Start, click Run, type control printers, and then click OK.

On a Windows Vista-based computer, click Start, type control printers in the Start Search box, and then click control printers in the Programs list.</li> <li>Double-click Add Printer, and then follow the steps to complete the Add Printer Wizard.</li></ol> </li></ol>

<div class="moreinformation_section">

MORE INFORMATION
If you continue to experience the problem that is described in the &quot;Symptoms&quot; section, create a support log. Then, review the support log for additional troubleshooting information.

To create a support log, run the Windows Live OneCare Support Tool. To start the Windows Live OneCare Support Tool, double-click the OneCareSupport.exe file that is stored in the \Program Files\Microsoft Windows OneCare Live folder.

Keywords: kbprb kbtshoot kbexpertisebeginner KB943765

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