Microsoft KB Archive/896602

= SMS-related registry keys and registry values may appear in incorrect locations in the registry in SMS 2003 =

Article ID: 896602

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003 Service Pack 1
 * Microsoft Systems Management Server 2003

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When the Microsoft Systems Management Server (SMS) Executive service is restarted in Microsoft SMS 2003, some SMS-related registry keys and registry values may appear in incorrect locations in the registry.

For example, after the Backup SMS Site Server task has finished or after the SMS site server has been restarted, the  subkey appear in the following incorrect locations in the registry:

When you experience this problem, registry keys and registry values typically appear incorrectly under the following registry keys:

Additionally, error messages that are similar to the following may be logged in the applicable logs in the SMS Executive service components:  

Warning: found invalid inbox key:

 

Software Warning: found invalid inbox rule key:

 

Software Warning: found invalid inbox def key: Software



Note Registry keys and registry values that appear in incorrect locations in the registry may not affect the operation of the SMS site server. However, in some scenarios, this problem may cause the SMS Executive service or the components used by the SMS Executive service to stop responding.

In addition to the errors noted, the SMS Inbox Manager component may stop replicating data from :\SMS\Inboxes to the Client Access Point (CAP) servers. This may occur for all or some of the inboxes that exist on the CAP. No specific errors appear in the Inboxmgr.log file, the inbox is just not referenced. For example, Offermgr.box Pkginfo.box will not be be replicated to the CAP servers.



CAUSE
This problem occurs because SMS creates a new registry key or new registry value in an incorrect registry location instead of opening an existing registry key or registry value. This problem only occurs when multiple threads read from the registry at the same time by a multithreaded application such as the SMS Executive service.



Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install SMS 2003 Service Pack 1 (SP1) to apply this hotfix. This hotfix applies only to the SMS site server role.

Restart requirement
You do not have to restart the computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size  File name -  25-Oct-2004  12:45  2.50.3174.1146  643,072  Baseutil.dll 26-May-2005 23:14  2.50.3174.1146  535,272  Sms2003-sp1-kb896602-x86-enu.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.



MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

The hotfix mentioned in this article does not delete any existing registry keys or registry values that appear in incorrect locations. This hotfix only prevents new registry keys and registry values from being created in incorrect locations in the registry.

Before you install this hotfix, manually remove any existing registry keys or registry values that appear in incorrect locations. To do this, follow these steps:
 * 1) Click Start, click Run, type regedit, and then click OK to open Registry Editor.
 * 2) Locate and right-click the incorrect registry keys or registry values, and then click Delete.

Warning Carefully evaluate each registry key and its values before you delete the key.
 * 1) Quit Registry Editor.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbfix kbexpertiseinter kbsms2003spfix kbsms200sp2fix KB896602

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