Microsoft KB Archive/925528

= Stop errors occur on a Windows-based computer that has 2GB or more of RAM and is using an NVIDIA nForce USB controller =

Article ID: 925528

Article Last Modified on 10/15/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Starter
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Enterprise
 * Windows Vista Business 64-bit Edition
 * Windows Vista Business
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
You may receive a Stop error message that resembles one of the following after you resume a computer from sleep or from hibernation:

Error message 1:

STOP 127 PAGE_NOT_ZERO_NVIDIA_USB

This error occurs on a computer that uses 2 gigabytes (GB) or more of RAM and an nVidia nForce EHCI controller.

Error message 2:

STOP 0x1000007E usbhub.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

This error occurs because of a race condition in the Usbhub.sys driver. This condition occurs if a USB device driver tries to enter a selective suspend state when a previously canceled selective suspend request has not yet been fully processed.



Windows Vista update information
To resolve this problem in Windows Vista, install update 925528. To install this update, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista (KB925528)
Download the KB925528 package now.

Update for Windows Vista, 64-bit versions (KB925528)
Download the KB925528 package now.

Release Date: January 30, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this update.

Update replacement information
This update replaces update 929734. This update is replaced by the updated version that is included in KB 941600.

For more information about Cumulative update rollup for USB core components, click the following article number to view the article in the Microsoft Knowledge Base:

941600 Cumulative update rollup for USB core components in Windows Vista

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, your computer must be running one of the following operating systems:
 * A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1) or Service Pack 2 (SP2)
 * An Itanium-based version of Windows Server 2003 with SP1 or SP2
 * An x64-based version of Windows

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbfix kbqfe kbprb atdownload kbexpertisebeginner KB925528

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