Microsoft KB Archive/813785

= Cannot Unpackage Site When Commerce Application Is Located in Root of IIS Site =

Article ID: 813785

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Service Pack 1

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CPR - Commerce Server 2002 - Fix in SP2



SYMPTOMS
When you run Microsoft Commerce Server Site Packager on a site that is located in the Microsoft Internet Information Services (IIS) root, the operation is unsuccessful, and the following error is recorded in the Pup.log file:

[16:15:06] Error finding IIS object for retail2002:Automation error

Note The name of the site in this example is Retail2002.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version   Size     File name 31-Jan-2003 17:57  4.5.0.0   970,816  Pup.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



Steps to Reproduce the Behavior

 * 1) Unpackage the Retail2002 site.
 * 2) Open the Commerce Server Manager Microsoft Management Console (MMC).
 * 3) Expand Internet Information Server, and then expand the server.
 * 4) Right-click Default Web Site, and then click Properties.
 * 5) Click the Home Directory tab, and then modify the local path to point directly to the directory that contains the Retail2002 application.
 * 6) Expand Commerce Server Manager, and then expand Commerce Sites.
 * 7) Expand Retail2002, and then expand Applications.
 * 8) Right-click SERVER/Retail2002, and then click Properties.
 * 9) On the General tab, clear the IIS application path box.
 * 10) Click the Web Servers tab, and then click Synchronize Web Server Properties.
 * 11) Restart IIS with the IISRESET command.
 * 12) Update the values in Csapp.ini to reflect the new location.
 * 13) Run Site Packager on the application.

Keywords: kbhotfixserver kbqfe kbfix kbbug KB813785

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