Microsoft KB Archive/288967

= XFOR: DocLinks That Point to Lotus Notes Domino R5 UNIX Hosts May Not Be Converted to Rich Text Format =

Article ID: 288967

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q288967





SYMPTOMS
Lotus Notes users can send messages that contain document links (DocLinks), which are pointers to source documents that can be located on any Domino server, to other mail users. When messages that contain DocLinks traverse across the Microsoft Exchange Connector for Lotus Notes to an Exchange Server environment, the connector converts the source documents to Rich Text Format (RTF) documents by default.

If a Notes user sends a message that contains a DocLink to an Exchange Server user, and the DocLink points to a document that is homed on a Domino server that is running on a UNIX operating system (such as AIX, Solaris, or Linux), the DocLink may not be converted to RTF successfully. DocLinks that Notes users send to other Notes users in same Domino environment are interpreted without problems.

When the Exchange Server client receives the message from Notes, an RTF file that contains the following text is attached to the message:

Notes Link Description:

Database_Name

Notes Server:

CN=Name_of_UNIX_Domino_Server/O=Notes_Domain_Name

Notes Document Link was not accessible at processing time. Contact sender or message source to obtain document link information.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Exchange Notes Connector



WORKAROUND
To work around this problem, create a database replica on a Domino server that is running on Microsoft Windows NT. If the Exchange Notes Connector cannot access the source document on the UNIX Domino server, the Exchange Notes Connector then searches other Windows NT-based Domino servers for replica databases that contain the same source documents.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: doclink lotus notes domino r5 5.05

Keywords: kbbug kbexchange550presp5fix kbfix kbqfe KB288967

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