Microsoft KB Archive/322182

= XCCC: You Cannot Open Remote Assistance Invitations Saved to Disk from Outlook Web Access =

Article ID: 322182

Article Last Modified on 2/28/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition, when used with:
 * Microsoft Windows XP Professional

-



This article was previously published under Q322182





SYMPTOMS
The following issue may occur if you receive a Windows XP Remote Assistance invitation through e-mail. The request includes an attachment. If you use Outlook Web Access (OWA) is used to save that attachment, you may receive the following error messages when you try to open the file:

There is a problem with the invitation and it cannot be opened. To use Remote Assistance, the sender of this invitation will have to send you a new invitation.

Windows cannot open this file.



CAUSE
The Remote Assistance invitation contains Unicode XML code, which provides information about the request. As a security measure, OWA automatically disables attachments that contain this type of code, so that they cannot be opened in Microsoft Internet Explorer. This renders the saved attachment unusable.



RESOLUTION
Open the Remote Assistance request by using an e-mail client other than Outlook Web Access, such as Outlook.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.



MORE INFORMATION
For additional information about how to configure Remote Assistance, click the article number below to view the article in the Microsoft Knowledge Base:

306496 HOW TO: Configure or Disable Solicited Remote Assistance

Additional query words: exch2kp2w

Keywords: kbbug kberrmsg kbnofix KB322182

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.