Microsoft KB Archive/936200

= The software inventory process may stop responding when the Delete Aged System Center Reporting task is enabled on a site server that is running SMS 2003 with SP2 =

Article ID: 936200

Article Last Modified on 7/26/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
When the Delete Aged System Center Reporting Data task is enabled on a site server that is running Microsoft Systems Management Server (SMS) 2003 with Service Pack 2 (SP2), the software inventory process may eventually stop responding. When this problem occurs, an error that resembles the following is logged to the Smsdbmon.log file on the site server:

Microsoft SQL Server reported SQL message 8115, severity16: [22003][8115][Microsoft][ODBC SQL Server Driver][SQL Server]Arithmetic overflow error converting IDENTITY to data type int. : DWTr_SoftwareInventory_Del



CAUSE
This problem occurs when the ID column table in SMS site database has reached the maximum value, and the DWTr_SoftwareInventory_Del stored procedure tries to increment the value. Because the value can no longer increment, data is not available for deletion. Therefore, the size of the SMS site database increases.

The maximum value is 2,147,483,647. After you apply this hotfix, the DWTr_SoftwareInventory_Del stored procedure resets the ID column when its value reaches 2,000,000,000.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have SMS 2003 SP2 installed.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix installation information
Apply this hotfix to all SMS 2003 primary site servers.

After you apply this hotfix, run the Update.sql script to complete the hotfix installation process. If you do not run the Update.sql script, the DWTr_SoftwareInventory_Del stored procedure will not be updated.

The Update.sql script is located in the \SMS\Logs\KB936200 folder on the SMS 2003 site server to which you applied the hotfix.

For more information about how to run the Update.sql script, see the Sqlscript.txt file. The Sqlscript.txt file is located in the same folder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbhotfixserver kbexpertiseinter kbsms2003spfix KB936200

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