Microsoft KB Archive/142951

= WD: Application Error Adjusting Ruler Margin When Frame Selected =

Article ID: 142951

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a
 * Microsoft Word 6.0 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 6.01 for Macintosh

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This article was previously published under Q142951



SYMPTOMS
When you adjust the margin on the ruler while you have a frame selected, you may receive one of the following types of error messages:

Word for Windows 95, versions 7.0, 7.0a
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click the Details button, you receive the following message:

Winword caused an invalid page fault in module Winword.exe at 0137:501bb037.

Word for Windows, Versions 6.0, 6.0a, 6.0c
Winword caused a General Protection Fault in module Winword.exe at 00e3:0d21

Word for Windows NT, version 6.0
An application error has occurred and an application error log is being generated.

Ntword.exe

Exception: access violation (0xc0000005), Address: 0x0040201b

Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a
Sorry, a system error occurred,

"Microsoft Word"

error type 11



RESOLUTION
To resolve this problem, upgrade to the latest version of Microsoft Word.

To work around this problem, make sure the frame is not selected before you adjust the margin on the ruler.



STATUS
Microsoft has confirmed this to be a problem in the products listed at the beginning of this article. This problem was corrected in Microsoft Word 97 for Windows and Microsoft Word 98 Macintosh Edition.

Additional query words: gpf gp fault general protection invalid page access violation application error crash crashes crashed type 11 hang hung frozen freeze shut down shuts unexpectedly unexpected quit margin release adjusting adjusted changed reset margins left right framed frame selection selected

Keywords: kberrmsg kbbug kbfix kbframe kbtable kbui KB142951

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