Microsoft KB Archive/167623

= WD97: "Check Drive" Error When File Name Has Extended Characters =

Article ID: 167623

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q167623



SYMPTOMS
If you save a file with a file name that contains extended characters, you may receive the following error message:

Check the drive to make sure the door is closed and it contains the correct disk or CD.

This problem occurs when all of the following conditions are true:

 You are saving the file to another Windows 95 computer over a network. (The problem does not occur if you are saving to an NT server.)

-and-

 You are using a non-English language version of Word and you are using the U.S. code page.

-and-

 The name you are giving the file contains extended characters.



CAUSE
The extended characters you are typing in the file name is not supported by the U.S. code page.



WORKAROUND
To resolve this problem, use one of the following workarounds:

 Save the file to the local hard disk drive and then copy it to the server.

-or-

 Give the file a name that does not contain extended characters.

-or-

</li> Change the code page to match the country settings your are using.</li></ul>

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STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

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MORE INFORMATION
The most common extended characters that cause this problem are listed in the following table. <pre class="fixed_text">  Character         Keystroke to get the character

"a" accent grave         ALT+0224 "a" accent acute         ALT+0225 "o" accent grave         ALT+0242 Dieresis "i"             ALT+0239 Tilde "n"                ALT+0241 Derisis "y"              ALT+0255 Microsoft Word cannot open files with extended characters in the file name across a network on systems running Windows 95 or 98. \**

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