Microsoft KB Archive/264267

= Visio2000: An Error May Occur When You Use the Shape Explorer to Add a Shape =

Article ID: 264267

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q264267



SYMPTOMS
In Visio 2000, when you use the Shape Explorer to add a shape, you may receive the following error message:

An action cannot be completed because a component is not responding.



RESOLUTION
To resolve this problem, obtain Microsoft Visio 2000 Service Release 1 (SR-1).

To obtain SR-1, click the article number below to view the article in the Microsoft Knowledge Base:

263721 Visio: How to Obtain Microsoft Visio 2000 Service Release 1 (SR-1)

To temporarily work around this problem, do not use the Shape Explorer to add shapes directly to the drawing. Instead, do the following:
 * 1) In the Shape Explorer, right-click the shape that you want to add.
 * 2) Click Open Containing Stencil.
 * 3) Drag the shape from the stencil.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Visio 2000 SR-1.



Steps to Reproduce the Behavior

 * 1) On the Tools menu, point to Macros, and then click Shape Explorer.
 * 2) Type Triangle, and then click Find Now.

The Shape Explorer presents a list of available shapes.
 * 1) Select the triangle in the Marketing Diagrams stencil.
 * 2) Right-click the triangle, and then click Add to Drawing Page.

An error sound occurs, but no error appears.
 * 1) Click the Shape Explorer window to bring the error message forward.

Note that you receive the error message mentioned in the &quot;Symptoms&quot; section of this article.

Additional query words: prb SR1

Keywords: KB264267

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