Microsoft KB Archive/155568

= Telcom Fax 3.0 Fax/Print Service Prevents Adding New Printer =

Article ID: 155568

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q155568





SYMPTOMS
When you attempt to add a new printer, you may receive the following error message:

Unable to complete operation.

In addition, all installed printers do not print.



CAUSE
The Windows NT printing subsystem has completely changed for version 4.0. Print products designed for Windows NT 3.5x do not work or cause unpredictable failures.



RESOLUTION
Remove Telcom Fax 3.0 from the computer.

Contact the manufacturer of the product for an updated version for Windows NT 4.0 or Windows 2000.



MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt winnt

Keywords: kb3rdparty kbprint KB155568

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