Microsoft KB Archive/172626

= OL97: Look Up Thesaurus in WordMail Causes SHIFT Key to Stick =

Article ID: 172626

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q172626



SYMPTOMS
In Microsoft Outlook 97, when you press SHIFT+F7 to look up a word in the thesaurus, the SHIFT key may stick. That is, if you press a key that moves the insertion point, such as the END key or one of the arrow keys, the selection may change

This problem occurs when you use Microsoft Word as the e-mail editor to compose an Outlook e-mail message.



WORKAROUND
To work around this problem, use either of the following methods:

Method 1: Press the SHIFT key
Press the SHIFT key to release it.

NOTE: If you press ESC, Outlook attempts to close the e-mail message.

Method 2: Use the Menu to Look Up a Word
Do not press SHIFT+F7 to look up a word; instead, point to Language on the Tools menu, and then click Thesaurus.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

