Microsoft KB Archive/239631

= Encarta World Atlas: Web Page Is Not Opened When You Click Web Link =

Article ID: 239631

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000
 * Microsoft Encarta Interactive World Atlas 2001

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This article was previously published under Q239631



SYMPTOMS
When you click a Web link in Microsoft Encarta World Atlas 2000 or Microsoft Interactive World Atlas 2001, you may experience one or both of the following symptoms:  The Web site is not opened, and the Encarta World Atlas 2000 page that contains the Web link remains displayed on the screen.

 You receive one of the following error messages:  

Cannot find server.

There is no browser installed on your computer.

 



CAUSE
This behavior can occur if both of the following conditions are true:
 * You run Encarta World Atlas 2000 on a Microsoft Windows 95 or Microsoft NT 4.0-based computer.


 * The default browser on your computer is any version of Netscape Navigator.



RESOLUTION
To resolve this issue in Encart Interactive World Atlas 2001, click Options, click Settings, and then click to clear the Browse WebLinks inside Encarta Interactive World Atlas check box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ewa2k internet eiwa

Keywords: kb3rdparty kbbug kberrmsg kbfaq kbpending kburl KB239631

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