Microsoft KB Archive/810266

= &quot;Documents In This Folder Are Not Available&quot; Error Message When You Open a Web Folder: &quot; =

Article ID: 810266

Article Last Modified on 11/24/2006

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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CPR - SPS 2001 - Hotfix in SP2





SYMPTOMS
When you try to locate a Web folder that is stored in a Microsoft SharePoint Portal Server 2001 workspace, you may receive the following error message:

Documents in this folder are not available. The folder may have been moved or deleted, or network problems may be preventing a connection to the server.



CAUSE
This problem may occur if you have Microsoft Office XP installed, and the Web folder name contains extended characters. Extended characters are any of the 128 additional characters in the extended ASCII (8-bit) character set. These characters include characters in several non-English languages, such as accent marks, and special symbols that are used for creating pictures.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The German version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  06-Nov-2002  09:53  10.145.4629.40  1,187,840  Msdaipp.dll Note Because of file dependencies, this update requires SharePoint Portal Server 2001 Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: sps

Keywords: kbshareptportalsvr2001presp2fix kbfix kbbug KB810266

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