Microsoft KB Archive/887603

= The Backup SMS Site Server task does not run when it is scheduled to run in Systems Management Server 2003 =

Article ID: 887603

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2003 Service Pack 1

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SYMPTOMS
Assume the following scenario: You configure the Backup SMS Site Server task to back up your site server every day. However, you notice that the backup task does not run every day. For example, the backup task runs only every other day.

In this scenario, a negative numeric value is logged as the wait time in the SMS\Logs\Hman.log file. For example, entries that are similar to the following are logged in the Hman.log file on the site server: ~Wait for site control changes for maximum -5 seconds...



CAUSE
This problem may occur on site servers where CPU utilization is high. The backup task is delayed because the negative wait-time value causes the Hierarchy Manager component to sleep until midnight.



Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
The following SMS services are automatically restarted when you install this hotfix:
 * SMS_SITE_COMPONENT_MANAGER
 * SMS_EXECUTIVE
 * SMS_SQL_MONITOR

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Pre-Service Pack 1
  Date         Time   Version            Size  File name --  25-Dec-2003  06:40  2.50.2726.156   233,472  Hman.dll 25-Dec-2003 04:30  2.50.2726.154    40,960  Smsse.dll

Post-Service Pack 1
  Date         Time   Version            Size  File name --  20-Oct-2004  10:10  2.50.3174.1127  237,568  Hman.dll 25-Dec-2003 13:30  2.50.2726.154    40,960  Smsse.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.



MORE INFORMATION
For more information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbsmsrecovery kbsmsbackuprecovery kbsms2003spfix kbsms2003bug kbsyssettings kbperformance kbfix KB887603

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