Microsoft KB Archive/134282

= Microsoft Knowledge Base =

Cannot Connect to Internet and MSN with Static IP Address
Last reviewed: July 16, 1997

Article ID: Q134282

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you try to connect to Internet and The Microsoft Network, you may receive the following error message:

Cannot locate the MSN data center.

CAUSE
If you have a static IP address or gateway associated with your dial-up adapter, you cannot connect to Internet and The Microsoft Network. (Note that you can use a static IP address and gateway for TCP/IP bound to a LAN adapter because these settings are adapter-specific.)

To check the IP address and gateway, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Network.
 * 3) Click either TCP/IP (if you do not have a network card) or TCP/IP Dial-Up Adapter (if you have a network card).
 * 4) Click Properties.
 * 5) Click the IP Address tab.
 * 6) Click Obtain An IP Address Automatically.
 * 7) Click the Gateway tab.
 * 8) Make sure no gateways are listed.

RESOLUTION
On the IP Address tab, click Obtain An IP Address Automatically. On the Gateway tab, make sure no gateways are listed.

NOTE: If you are using RNA to connect to another dial-up access provider, this resolution will invalidate the setup for that provider. To fix the settings for the other provider, follow these steps:


 * 1) Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
 * 2) Use the right mouse button to click the icon for the other Internet service provider.
 * 3) Click Properties.
 * 4) Click Server Type.
 * 5) Click TCP/IP Settings.
 * 6) Enter the fixed IP address and DNS server address required by the other provider.
 * 7) Click OK until you return to Windows.

This procedure ensures that the setup for each access provider does not interfere with any other.