Microsoft KB Archive/833248

= Software installations take longer than expected on a Windows XP Media Center Edition 2004-based computer =

Article ID: 833248

Article Last Modified on 2/6/2004

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2004

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SYMPTOMS
When you install software on your Microsoft Windows XP Media Center Edition 2004-based computer, the installation time may be longer than you expect. The installation is slow. It may take more than an hour.



CAUSE
This problem occurs when a component of the Media Center is loaded into memory. This component, EhRec.exe, causes delays for installation software that use the InstallShield installation package. This behavior occurs with InstallShield version 5.00.000 through version 5.53.



RESOLUTION
To resolve this problem, you must download the critical update for Microsoft Windows XP Media Center Edition 2004. This update is available on the Microsoft Windows Update Web site: http://windowsupdate.microsoft.com/ Release Date: December 10, 2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Additional query words: MCE MCE2004

Keywords: kbqfe kbprb KB833248

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