Microsoft KB Archive/821608

= PSVR2002: User Does Not Receive E-Mail Notification When New Task Is Assigned to User =

Article ID: 821608

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Project Server 2002

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SYMPTOMS
When a new issue is assigned in Microsoft Project Web Access to a user, Microsoft Windows SharePoint Services version 1.0 does not send an e-mail notification to the user the task is assigned to.



CAUSE
This problem occurs when the resource name in Microsoft Project Server does not match the resource name in Active Directory.



Service Pack Information
This problem is corrected in Project Server 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867830 How to obtain the latest Microsoft Project Server 2002 service pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Project 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time    Version     Size     File name     Platform 21-May-2003 18:35                  4,020,736  Prjsvr10.msp 24-Mar-2003 21:24  10.0.2003.324     320,000  Atlconv.dll 24-Mar-2003 21:45                        611  Build.inc 05-Sep-2002 19:19                      6,133  Clntutil.asp 24-Mar-2003 19:58                      1,550  Comlib.asp 05-Sep-2002 19:19                     13,525  Dlmain.asp 24-Mar-2003 19:58                      9,110  Grid.asp 05-Sep-2002 19:19                      6,946  Issshell.asp 05-Sep-2002 19:19                     16,837  Linkissu.asp 24-Mar-2003 19:58                     13,927  Locstr.asp 24-Mar-2003 19:58                     22,744  Modtool.asp 19-Feb-2003 00:08  10.2003.0.218     126,976  Mspnav.dll 05-Sep-2002 19:19                      3,975  New4task.asp 11-Mar-2003 02:05  10.2003.0.310     630,784  Pds.dll 09-Oct-2002 19:31  10.0.2002.1009    909,824  Pj10od10.dll 25-Mar-2003 00:56                    912,779  Pjclient.cab 28-Jan-2003 05:08  10.0.2003.127     188,928  Pjnpe.dll 01-Oct-2002 01:00  10.0.2002.930     167,936  Pjobjprv.dll 24-Mar-2003 21:24  10.0.2003.324   4,108,800  Pjoledb.dll 03-Dec-2002 01:06                     30,535  Portview.asp 06-Aug-2002 18:16                      3,584  Prjsvre.mst 03-Apr-2003 02:12  10.2003.0.402     307,200  Projolap.dll 03-Apr-2003 02:15  10.2003.0.402      57,344  Psvracub.dll 21-May-2003 04:13                     96,171  Qylibstd.sql 21-May-2003 04:13                     63,834  Svrdbdl.asp 02-Apr-2003 21:32                     20,991  Tsktrans.asp 21-May-2003 04:13                  1,069,367  Websps.sql



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Project Server 2002 Service Pack 1.

Keywords: kbqfe kbprojectserver2002sp1fix kbhotfixserver KB821608

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