Microsoft KB Archive/302481

= FIX: SAK QFE - Persistent Storage Manager Disallows Access to Snapshots =

Article ID: 302481

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Server Appliance Kit 2.0

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This article was previously published under Q302481



SYMPTOMS
After the Reliability Framework is installed and the system rebooted, Persistent Storage Manager (PSM) will no longer allow access to snapshots.



CAUSE
The watchdog timer overwrites the registry key:

HKYEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\BootExecute

PSM writes the value psmready into this key, and when this value is overwritten, PSM no longer works correctly.



RESOLUTION
A hotfix has been created to fix this problem. Contact your technical account manager (TAM), OEM representative, or Microsoft Product Support Services (http://support.microsoft.com/directory/) to obtain this hotfix.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: SAK QFE VMWatchdog psmready psm

Keywords: kbqfe kbhotfixserver kbbug kbfix KB302481

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