Microsoft KB Archive/885924

= You receive the &quot;unable to display the folder&quot; error message when an Outlook 2003 user tries to open another user's folder =

Article ID: 885924

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

-

Additional query words: Content Maintenance Bug number: 27152

ExchangeLegacy Bug number: 252383

Content Maintenance Bug number: 27152



SYMPTOMS
When you try to open another user's folder by clicking the Open Other User's Folder option on the File menu in Microsoft Office Outlook 2003, you may receive the following error message:

unable to display the folder

Less frequently, you may also receive this error message when you try to open another user's folder by clicking a folder in the Outlook 2003 navigation pane.



CAUSE
This issue may occur when both of following conditions are true:
 * Outlook 2003 is in cached Exchange mode.
 * The folder that you are trying to access is homed in a mailbox store other than the store where your Exchange mailbox is located.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires one of the following:
 * Microsoft Exchange Server 2003 Service Pack 1 (SP1)
 * Microsoft Exchange 2000 Server Service Pack 3 (SP3)

Restart requirement

 * Exchange Server 2003: You will be prompted to stop and to restart the Microsoft Exchange Information Store service (Store.exe) when you install this hotfix.
 * Exchange 2000 Server: The Microsoft Exchange Server Information Store service may automatically stop and then start again when you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Microsoft Exchange Server 2003   Date         Time   Version            Size    File name --  13-Jan-2005  03:44  6.5.7232.68       295,936  Isinteg.exe 13-Jan-2005 03:57  6.5.7232.68     3,261,952  Mdbmsg.dll 08-Oct-2004 02:12                      3,304  Redir.asp 13-Jan-2005 04:31  6.5.7232.68     5,166,080  Store.exe Microsoft Exchange 2000 Server    Date         Time   Version            Size    File name --    18-Jan-2005  08:04  6.0.6617.37     2,338,816  Mdbmsg.dll 18-Jan-2005 09:00  6.0.6617.37     4,702,208  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbexchange2000presp4fix kbfix kbbug KB885924

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.