Microsoft KB Archive/930163

= In Windows Vista, you cannot access any resources on a remote VPN server after you switch a network connection from one network adapter to another network adapter and then dial a VPN connection =

Article ID: 930163

Article Last Modified on 8/24/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Ultimate
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition

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SYMPTOMS
Consider the following scenario. You switch a network connection from one network adapter to another network adapter. Then, you dial a virtual private network (VPN) connection to the remote VPN server. You can successfully establish the connection to the remote VPN server. However, you cannot access any resources on the remote VPN server.

Note This problem does not occur if you restart the computer before you dial a VPN connection.



CAUSE
This problem occurs because the route from the client computer to the remote VPN server is set up on a network adapter that has the lowest route metric. The route is set up whether the network adapter is in a connected state or in a disconnected state. If the network adapter that has the lowest route metric is in a disconnected state, the route is invalid. Therefore, you cannot access any resources on the remote VPN server.



RESOLUTION
To resolve this problem, install update 930163. To install this update, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

Update information
The following files are available for download from the Microsoft Download Center:

Windows Vista

Download the Update for Windows Vista (KB930163) package now.

Windows Vista, 64-bit versions

Download the Update for Windows Vista, 64-bit versions package now.

Release Date: January 30, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this update.

Update replacement information
This update does not replace any other updates.

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista

Windows Vista, 64-bit versions

Keywords: kbqfe atdownload kbexpertiseinter kbhotfixserver KB930163

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