Microsoft KB Archive/328178

= You cannot open an e-mail message that uses a custom form in Outlook 2002 =

Article ID: 328178

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q328178





SYMPTOMS
When you try to open an e-mail message that uses a custom form in Microsoft Outlook 2002, the message may not open.



CAUSE
This problem may occur when the custom form is mapped in the registry, but the form has not been cached (synchronized) to your offline folder (.ost).



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 19-Sep-2002 19:36    170,496  Olkintl.msp 19-Sep-2002 19:37  1,723,392  Olkintl_admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version      Size       File name 13-Sep-2002 04:51  10.0.4510.0    113,224  Emablt32.dll 06-Sep-2002 23:18  10.0.4503.0    129,608  Emsui32.dll 23-Aug-2002 23:58  10.0.4420.0    854,600  Msmapi32.dll 13-Sep-2002 04:52  10.0.4510.0    531,016  Mspst32.dll 09-Aug-2002 04:21  10.0.4406.0    735,816  Outex.dll 06-Sep-2002 23:18  10.0.4503.0  1,972,808  Outllibr.dll 09-Aug-2002 04:21  10.0.4406.0    338,504  Pstprx32.dll This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB328178

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