Microsoft KB Archive/268553

= Visual Studio installation problems occur if Crystal Reports 8 is installed =

Article ID: 268553

Article Last Modified on 4/12/2007

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APPLIES TO

 Microsoft Visual Studio 6.0 Enterprise Edition Microsoft Visual SourceSafe 6.0 Standard Edition Microsoft Visual FoxPro 6.0 Professional Edition Microsoft Visual FoxPro 7.0 Professional Edition Microsoft Visual C++ 6.0 Service Pack 5 Microsoft Visual Basic 6.0 Professional Edition Microsoft Visual J++ 6.0 Standard Edition Microsoft Visual InterDev 6.0 Standard Edition</li> Microsoft Office Developer's Kit (ODK), when used with: <ul> Microsoft Windows 2000 Standard Edition</li></ul>

<ul> Microsoft Windows NT 4.0</li></ul>

<ul> Microsoft Windows XP Professional</li></ul> </li> Microsoft Office XP Developer Edition</li> Microsoft Visual Studio .NET 2002 Academic Edition</li> Microsoft Visual Studio .NET 2002 Enterprise Architect</li> Microsoft Visual Studio .NET 2002 Enterprise Developer</li> Microsoft Visual Studio .NET 2002 Professional Edition</li> Microsoft Visual Studio .NET 2003 Academic Edition</li> Microsoft Visual Studio .NET 2003 Enterprise Architect</li> Microsoft Visual Studio .NET 2003 Enterprise Developer</li> Microsoft Visual Studio .NET 2003 Professional Edition</li> Microsoft Visual Studio 2005 Professional Edition</li> Microsoft Visual Studio 2005 Standard Edition</li></ul>

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This article was previously published under Q268553

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SYMPTOMS
When you install Microsoft Visual Studio products on a computer that has Crystal Reports version 8 from Business Objects installed, you receive one of the following error messages:

Message 1

setup error 168

Message 2

setup error failed to register d:\program files\common files\designer\ msaddndr.dll

Message 3

setup was not completed successfully, please reinstall

Message 4

Cannot register msxml3.dll

Message 5

was unable to register itself in the system registry

Note This series of errors has been found to occur during both the product installation and the application of the product service packs.

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CAUSE
The third-party program, Crystal Reports, has removed registry permissions from the affected keys.

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RESOLUTION
You can use the following procedure to resolve this problem: <ol> Start Regedt32.</li> <li>Browse to each of the following keys:

</li> <li>Select each key. From the Security menu, click Permissions.</li> <li>Make sure that the local computer's Administrators group has full control. Also select Allow inheritable permissions from parent to propagate to this object or, on Microsoft Windows NT, Replace permission on existing subkeys.</li> <li>Click Apply.</li> <li>Click Run.</li></ol>

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MORE INFORMATION
For more information on this problem, see the following article on the Business Objects Web site:

http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=c2006825&sliceId=&dialogID=360384&stateId=1%200%20356275

Steps to reproduce the behavior
Install Crystal Reports version 8.0.0.371 or earlier on a computer that is running Microsoft Windows NT 4.0 or Windows 2000. Next, install Microsoft Visual Studio.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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