Microsoft KB Archive/102127

Using the Optional Envelope Tray on the Panasonic KX-P4420 PSS ID Number: Q102127 Article last modified on 07-14-1994

2.00 2.00a 2.00a-CD 2.00b 2.00c

WINDOWS

= SYMPTOMS =

When you use the Panasonic KX-P4420 printer driver to print envelopes from Word for Windows, you cannot access the optional envelope tray. This behavior occurs because the Panasonic KX-P4420 printer emulates the Hewlett-Packard (HP) LaserJet Series II printer, which does not support an optional envelope tray. Windows uses the HP LaserJet Series II printer driver (HPPCL.DRV) to support the Panasonic 4420 printer.

= WORKAROUND =

To print envelopes to the optional envelope tray on the Panasonic KX-P4420, use the HP LaserJet Series IID printer driver instead. The Series IID supports an envelope tray. You do not need to set a printer heuristic in the [Microsoft Word 2.0] section of your WIN.INI file.

= MORE INFORMATION =

Use the following instructions to print envelopes from the optional envelope tray on the Panasonic KX-P4420 printer:

  Install version 2.1 or later of the HP LaserJet Series IID printer driver (HPPCL.DRV). If you have a version of the driver earlier than 2.1, you can obtain an updated printer driver from the Windows Driver Library (WDL). For information about obtaining the WDL, query on the following words in the Microsoft Knowledge Base: wdl.txt and obtain and msdl and win31   In the Print Options dialog box, select the Printer’s Envelope Feeder Has Been Installed option and choose OK (to open the Print Options dialog box, choose Options from the Tools menu, then select the Print icon in the Category list).   Insert the envelope tray into the normal paper tray slot on the printer. The “Envelope #10” message appears on the printer display.   Press the Enter button on the printer to switch the printer online.   In Word, choose the Envelope button on the toolbar, and then choose the Print Envelope button. The printer pulls an envelope from the envelope tray and prints it correctly. 

NOTE: If you install the HP LaserJet Series IID printer driver and print using the normal paper tray, all paper source settings except Manual Feed pull from the normal paper tray. Manual feed print jobs pull from the manual feed tray.

= REFERENCES =

“Microsoft Word for Windows User’s Guide,” version 2.0, pages 118-121

Additional reference words: w4wprint 2.00 2.00a 2.00a-CD 2.00b 2.00c winword w4wprint 4420 pkx p4420 kxp4420 laserjet

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Copyright Microsoft Corporation 1994.