Microsoft KB Archive/310596

= Error message when you try to start Streets & Trips or MapPoint: &quot;This program has encountered an error&quot; =

Article ID: 310596

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft AutoRoute 2006
 * Microsoft MapPoint 2006 Standard Edition
 * Microsoft MapPoint 2004 Standard Edition
 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft Windows NT 4.0
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Standard Edition
 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2006
 * Microsoft Streets & Trips 2005 Standard Edition
 * Microsoft Streets & Trips 2004 Standard Edition
 * Microsoft Streets & Trips 2003 Standard Edition
 * Microsoft Streets & Trips 2002 Standard Edition

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This article was previously published under Q310596



SYMPTOMS
When you try to start Microsoft Streets & Trips or Microsoft MapPoint, you may receive an error message that resembles the following:

This program has encountered an error and will close.

When you click the To see what data this error report contains click here link, one of the following error details is displayed:

Error Details

This application is unable to continue running due to an internal error. (6-40028--1073741819)

Error Signature

AppName: Streets.exe AppVer: 9.0.16.2001 ModName:

ModVersion: 0.2.0.0 Offset:0001bd57

Error Details

This application is unable to continue running due to an internal error. (6-40028--1073741819)

Error Signature

AppName: Mappoint.exe AppVer: 11.0.18.1900 ModName:

ModVersion: 8.0.1.0 Offset:000061C7

In these examples,  is one of the following module names:

HPOUIP07.DLL

HPZNTP05.DLL

HPZPM309.dll

MGXLUI_1.DLL

NTDLL.DLL

PRNUI301.DLL

RIC516U.DLL

RIC616U.DLL

When you try to use the Find feature in Streets & Trips or in MapPoint, you may receive an error message that resembles the following:

This program has encountered an error and will close.

When you click the To see what data this error report contains click here link, you receive the following error message details:

Error Details

This application is unable to continue running due to an internal error. (6-40028--1073741680)



CAUSE
This issue may occur if one of the following conditions is true:
 * You have a Canon Bubble Jet printer, a Canon MultiPass multifunction device printer, or a Canon c530-series printer installed.
 * You have a Hewlett Packard (HP) printer installed from the network, and that printer is not turned on or is not connected to the network.
 * You have a Minolta DiALTA pi3500-series or QMS Magicolor 3100-series printer installed.
 * You have the FaxTalk Communicator program installed, and the default printer is configured to use the Ricoh AP 1600, PCL5, or PCL6 printer driver.

This issue is caused by an incompatible printer driver (or drivers) or, for an HP printer that is installed from the network, by unsuccessful communication with the printer that is installed from the network. This issue has also been reported to occur with other fax programs.



RESOLUTION
To resolve this issue, use one or both of the following methods, as appropriate for your situation.

Method 1: Reconnect the printer that is installed from the network
If you have a networked HP printer installed, start the computer that shares the printer or reconnect the printer to the network. Or, configure a default printer other than the networked HP printer.

Note In some cases, you must remove the printer to resolve this issue.

Method 2: Update the printer or fax drivers
Update the printer or fax drivers to the latest versions. Contact the printer manufacturer or fax program manufacturer to obtain the latest device drivers.

For information about how to contact hardware manufacturers and program vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z



WORKAROUND
To work around this issue, remove the printer. To remove a printer, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.  Log on to the computer as Administrator . Open the Printers and Faxes item in Control Panel. To do this in Windows Vista, click Start, type Control printers in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

To open the Printers and Faxes item in Control Panel in Windows XP, click Start, click Run, type Control printers, and then click OK. Right-click the printer that you want to remove, and then click Delete. Click Yes to confirm the removal of the printer. Rename the Prnui301.dll file. To do this, follow these steps:  Locate the Prnui301.dll file. To do this in Windows Vista, click Start, click Search, and then type prnui301.dll in the Search box.

To locate the Prnui301.dll file in Microsoft Windows XP, follow these steps: <ol> Click Start, and then click Search.</li> In the Search Results dialog box, click All files and folders.</li> In the All or part of the file name box, type prnui301.dll, and then click Search.</li></ol> </li> In the list of files that are found, right-click Prnui301.dll, and then click Rename.</li> Type prnui301.old, and then press ENTER.</li></ol> </li> Restart the computer.</li></ol>

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MORE INFORMATION
For more information about FaxTalk Communicator, visit the following FaxTalk Web site:

http://www.faxtalk.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: ST2002 mappoint winxp win2k winnt

Keywords: kberrmsg kbprb KB310596

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