Microsoft KB Archive/241212

= Japanese Word Viewer: Cannot Open a File with a Name That Includes 0x5c in DBCS =

Article ID: 241212

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Word 97 Viewer
 * Microsoft Office Word 2003
 * Microsoft Word 2002 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q241212



SYMPTOMS
When a file name includes 0x??5c in DBCS after space, the Word Viewer cannot open the file, and you receive the following error message:

"The file name or path are not correct."

Do the next operation:


 * Confirm that pass name is input correctly.


 * Clicked [file] - [open] and please search file.

(' File pass' \a ?\.doc')

Note This problem occurs only in the Japanese Word Viewer.



CAUSE
The Word Viewer mishandles 0x5c in DBCS as '\'.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Date      Time     Size       File name     Platform 8/27/99   7:40 AM  3,733,348  WordView.exe  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.



MORE INFORMATION
You can use the Microsoft Word 97-2000 Viewer to view documents that were created in Microsoft Word 97, in Microsoft Word 2000, in Microsoft Word 2002, and in Microsoft Office Word 2003.

Additional query words: WV WD97 WD2000 WD2002 WD2003

Keywords: kbbug kbfix kbqfe KB241212

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