Microsoft KB Archive/835318

= Print server becomes sluggish or has too many named pipe connections from Windows XP-based computers =

Article ID: 835318

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
You may experience one or more of the following symptoms when you try to print from your Microsoft Windows XP-based computer:
 * The print server receives too many print requests in a short period of time.
 * Your local computer becomes sluggish and unresponsive after it prints several documents.
 * The Spoolsv.exe program uses many system resources.
 * Windows XP opens too many named pipe connections to the print server. Individual Windows XP-based computers may have several hundred connections.



CAUSE
These problems may occur when the Windows XP Win32spl.dll CacheOpenPrinter function makes calls to the RemoteOpenPrinter function asynchronously. These asynchronous calls cause the CacheOpenPrinter function to make several calls to the RemoteOpenPrinter function for a single print job before the RemoteOpenPrinter function acknowledges that a connection is made. Every call generates a new connection to the print server.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version            Size    File name --  26-Jan-2004  02:32  5.1.2600.1335      92,672  Win32spl.dll 26-Jan-2004 02:32  5.1.2600.1335     131,072  Winspool.drv

Windows XP 64-Bit Edition
  Date         Time   Version            Size    File name       Platform ---  26-Jan-2004  02:26  5.1.2600.1335     285,184  Win32spl.dll     IA-64 26-Jan-2004 02:26  5.1.2600.1335     433,664  Winspool.drv     IA-64 26-Jan-2004 02:32  5.1.2600.1335      92,672  Wwin32spl.dll    x86 26-Jan-2004 02:32  5.1.2600.1335     131,072  Wwinspool.drv    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB835318

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