Microsoft KB Archive/212372

= WD2000: Word Stops Responding or Returns an Error Message When You Print to Fax =

Article ID: 212372

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q212372





SYMPTOMS
When you print to a fax machine, you may receive a General Protection fault or an invalid page fault, Microsoft Word may stop responding (hang), or you may receive an error message similar to the following:

File Not Found



CAUSE
This behavior can occur if you are using a fax driver and you have background printing turned on. When background printing is turned on, the fax driver cannot display informational dialog boxes correctly; therefore, Word is unable to print your document.



WORKAROUND
To work around this issue, turn off background printing. To do so, follow these steps:
 * 1) On the Tools menu, click Options.
 * 2) Click the Print tab.
 * 3) Click to clear the Background printing check box.

NOTE: Background printing allows you to print documents in the background, which allows you to continue working in Word while you print a document. When you turn off background printing, you may need to wait until the fax machine has finished printing before you can continue to use Word.



RESOLUTION
To resolve this issue, check with your fax manufacturer for an updated fax driver that corrects this issue. For information about how to contact your fax manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The following fax drivers may not work when the Background printing check box is selected:
 * Cheyenne Fax
 * Compaq Fax v1.0
 * Complete Communicator Fax
 * Delrina WinFax LITE 3.0
 * QuickLink Message Center
 * RapidFax
 * WinFax 3.0

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: hang hung crash crashed locks locked winword frozen freezes crashing quit quits stopped print err bitware cheyenne FAXWORKS Global Village ole32.dll

Keywords: kbprint kbprb kbfaq KB212372

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