Microsoft KB Archive/324332

= XADM: &quot;Extension 'SMTP' Could Not Be Loaded&quot; Error Message Occurs When You View the Internet Mail Service Properties =

Article ID: 324332

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q324332



SYMPTOMS
If you try to view the Internet Mail Service properties in the Microsoft Exchange Server Administrator program, you may receive the following error message:

Extension 'SMTP' could not be loaded. A problem occurred with the extension .DLL file, possibly due to memory shortage. Close some applications or windows, and try again.

Microsoft Exchange Administrator.

ID no: c10312c6

If you click Ignore in this error message, and then click the Diagnostics Logging tab, you may receive the following error message:

The network path was not found

Microsoft Windows NT

ID no: 0xc0020035

If you try to reapply Service Pack 4 (SP4) for Exchange Server 5.5, you may receive the following error message:

Processing file :\Sp4\Eng\Server\Setup\I386\Shared.ins at or near line 7

File not found

NT ID: 0xC0020035



CAUSE
This behavior may occur if the Remote Registry service in Windows 2000 is not running.



RESOLUTION
To resolve the behavior, start the Windows 2000 Remote Registry service.



STATUS
This behavior is by design.



MORE INFORMATION
Exchange Server 5.5 must have remote access to the registry even if the installation of Exchange Server is local to the server.

For additional information about Exchange Server 5.5 and the Windows 2000 Remote Registry service, click the article number below to view the article in the Microsoft Knowledge Base:

247407 XADM: Error Message Installing Exchange Server on a Computer Running Windows 2000 Server

Additional query words: connector

Keywords: kberrmsg kbprb KB324332

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