Microsoft KB Archive/241387

= Error Message: "STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED" with Accessible Event Watcher =

Article ID: 241387

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5

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This article was previously published under Q241387



SYMPTOMS
When you use Microsoft Accessible Event Watcher on a computer with Windows NT 4.0 Service Pack 4 or Service Pack 5 installed and you click Test (located on the Settings tab of the Display tool in Control Panel), you may receive a STOP error message on a blue screen that is similar to the following example:

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

This behavior occurs whether or not you change the screen resolution or color settings on the Settings tab before you click Test.



CAUSE
This behavior occurs because an event that the Desk.cpl thread in Winable.c sends is picked up by another thread.



Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.



MORE INFORMATION
When you finish the installation of the Microsoft Active Accessibility Software Development Kit (SDK) software, you can choose to install Microsoft Active Accessibility Redistribution Kit (RDK).

The RDK enables Microsoft Active Accessibility to work with computers running Microsoft Windows 95, Microsoft Windows 98, or Windows NT 4.0 Service Pack 4 or later. You must install the RDK on these operating systems because none of these operating systems include the system files that implement Microsoft Active Accessibility.

After you install the SDK and RDK, you can use Accessible Event Watcher by clicking Start, pointing to Programs, and then clicking Microsoft Active Accessibility SDK.

Additional query words: sp4 sp5

Keywords: kbbug kbfix kbinterop kbqfe kbhotfixserver KB241387

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