Microsoft KB Archive/902389

= A scheduled backup does not run after you reschedule the backup by using NTBackup.exe in Windows Server 2003 =

Article ID: 902389

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition

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SYMPTOMS
After you reschedule an existing backup by using the NTBackup.exe tool in Microsoft Window Server 2003, the backup does not run.

Note You do not experience this symptom if you use Scheduled Tasks to reschedule the backup. For more information, see the Workaround section.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
  Date         Time   Version             Size  File name --  16-Jun-2005  05:44  5.2.3790.349   1,172,480  Ntbackup.exe 16-Jun-2005 07:43  5.2.3790.2466  1,228,800  Ntbackup.exe

Windows Server 2003, 64-bit Itanium-based versions
  Date         Time   Version             Size  File name     Platform 16-Jun-2005 16:10  5.2.3790.349   3,343,872  Ntbackup.exe  IA-64 16-Jun-2005 16:09  5.2.3790.2466  3,592,704  Ntbackup.exe  IA-64

Windows Server 2003, 64-bit x64-based versions
  Date         Time   Version             Size  File name     Platform 16-Jun-2005 16:10  5.2.3790.2466  1,964,032  Ntbackup.exe  x64



WORKAROUND
To work around this problem, use Scheduled Tasks to reschedule a scheduled backup job.

To use Scheduled Tasks to reschedule a backup job, follow these steps:
 * 1) Click Start, click Run, type Control schedtasks, and then click OK.
 * 2) Double-click the scheduled backup job.
 * 3) Click the Schedule tab, and then specify the new time for the backup job.
 * 4) Click OK, type the credentials for the logged-on administrator account, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB902389

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