Microsoft KB Archive/918020

= FIX: The Host Print service (Snaprint.exe) may terminate unexpectedly in Host Integration Server 2004 =

Article ID: 918020

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Enterprise Edition
 * Microsoft Host Integration Server 2004 Standard Edition

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SYMPTOMS
The Host Print service (Snaprint.exe) may terminate unexpectedly in Microsoft Host Integration Server 2004. Additionally, the stack output data that appears in the dump file may resemble the following stack output if the following conditions are true:
 * Dr. Watson (Drwtsn32.exe) is the default debugger.
 * Dr. Watson is configured to create a dump file.

ChildEBP RetAddr Args to Child 0074a2a0 7c822124 77e6baa8 0000035c 00000000 ntdll!KiFastSystemCallRet 0074a2a4 77e6baa8 0000035c 00000000 0074a2e8 ntdll!NtWaitForSingleObject+0xc 0074a314 77e6ba12 0000035c 0001d4c0 00000000 kernel32!WaitForSingleObjectEx+0xac 0074a328 6951163f 0000035c 0001d4c0 0074c3d8 kernel32!WaitForSingleObject+0x12 0074a390 69506136 0074e3d8 0074c3d8 0000007e faultrep!MyCallNamedPipe+0x15b 0074e7ec 69508b5c 0074fbc0 0074f414 ffffffff faultrep!StartManifestReport+0x1d5 0074f638 77e99956 0074fbc0 ffffffff 0074fb70 faultrep!ReportFault+0x3d2 0074f894 0100bd69 0074fbc0 0100151c 00000000 kernel32!UnhandledExceptionFilter+0x414 0074fbcc 0100a0f1 7468614c 616c2069 35726573 snaprint!__report_gsfailure+0x58 0074fd80 63a0ca92 00e2d830 01010400 00960001 snaprint!LogEvent+0xc4 0074fda4 63a0d21e 00e2d830 01001fcc 00e2d830 ppd3270!StartPPDDevice+0x1d2 0074fdc0 01006eff 00000000 00000001 00e2d830 ppd3270!PPDManage+0x132 0074ff2c 01007283 0074ff5c 00000000 00f5c7e8 snaprint!AIMOpenPrinter+0x1a98 0074ff54 01008a10 00e2d830 00000000 01001e63 snaprint!AIMAutoInitialiseSessions+0x63 0074ff94 0100a345 00000000 000859b8 000859b8 snaprint!AIMRunScheduler+0x498 0074ffa4 77f79348 00000001 000859c4 00000000 snaprint!SIMMainEntryPoint+0x183 0074ffb8 77e66063 000859b8 00000000 00000000 advapi32!ScSvcctrlThreadA+0x21 0074ffec 00000000 77f79327 000859b8 00000000 kernel32!BaseThreadStart+0x34



CAUSE
This problem occurs because of an access violation in the LogEvent function.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB918020

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