Microsoft KB Archive/296136

= XADM: Event ID 3036 and 3024 Messages Occur When You Populate Mailbox Store =

Article ID: 296136

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q296136



SYMPTOMS
When you run a full population or an incremental population of a mailbox store or public folder store index, the population may fail. The following event messages may be logged in the Application event log:

Event Type: Warning

Event Source: Microsoft Search

Event Category: Gatherer

Event ID: 3036

Date: 4/3/2001

Time: 9:21:53 PM

User: N/A

Computer:

Description: The crawl seed &quot;\\.\BackOfficeStorage\ .com\Public Folders\&quot; in project &quot; pubE6100CC7&quot; cannot be accessed. Error: 80041784 - Langauge database/cache file could not be found.

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Event Type: Warning

Event Source: Microsoft Search

Event Category: Gatherer

Event ID: 3024

Date: 4/3/2001

Time: 9:21:53 PM

User: N/A

Computer:

Description: The crawl for project &quot; pubE6100CC7&quot; could not be started, because no crawl seeds could be accessed. Fix the errors and try the crawl again.

You may also receive the same event messages in the Application event log for the mailbox store.

The gatherer log files located in \Exchsrvr\ \GatherLogs\ may log the following entries:

4/3/2001 9:21:08 PM Add The gatherer has started

4/3/2001 9:21:08 PM Add The initialization has completed

4/3/2001 9:21:52 PM Add Started Full crawl

4/3/2001 9:21:54 PM \\.\BackOfficeStorage\ .com\Public Folders\ Add Error fetching URL, (80041784 - Language database/cache file could not be found. )

4/3/2001 9:21:56 PM Add Completed Full crawl

You may receive the same Gather log for the mailbox store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

270058 XADM: Using the Gthrlog.vbs Utility to View Gather Logs



CAUSE
This behavior can occur if the Microsoft Search service (MSSearch) searches System32 for the language files Wbdbase. and Wbcache. , and these files are absent.

There are two possible causes for absent language files:  One or more of the default language files Wbdbase. and Wbcache. are absent.

-or-

 MSSearch searches for sub language files instead of the default language files. For example, MSSearch searches for Wbdbase.dea and Wbcache.dea (German Austria), instead of Wbdbase.deu and Wbcache.deu (German Germany) respectively.

You can monitor the language files that MSSearch searches by monitoring MSSearch file access by using utilities such as File Monitor (Filemon.exe), that are located at the following Sysinternals Web site:

http://www.microsoft.com/technet/sysinternals/default.mspx

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



WORKAROUND
To work around this behavior, use one of the following methods:  If one or more of the default language files Wbdbase. and Wbcache. is absent, copy the files from the Exchange 2000 computer installation source to the System32 folder. For example, copy the German Germany default language files Wbdbase.deu and Wbcache.deu from the Exchange 2000 computer installation source to the System32 folder.

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 If the MSSearch searches for sub language files of a default language instead of the default language files shipped with Exchange 2000 computer copy the default languages files Wbdbase. and Wbcache. into a temporary folder that is renamed to Wbdbase. and Wbcache. respectively, and then copy the file back to the System32 folder. For example, copy the German Germany default language files Wbdbase.deu and Wbcache.deu to a temporary folder, rename files to Wbdbase.dea and Wbcache.dea, and then copy the files back to the System32 folder.

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STATUS
The exact circumstances in which MSSearch searches for sub language files of the default language instead of the default language files that ship with Exchange 2000 computer are being investigated by Microsoft.

Keywords: kbprb KB296136

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