Microsoft KB Archive/822988

= Microsoft Step by Step Interactive Version 4 - Windows Media Player 9 Streaming Problem With .ASF Files =

Article ID: 822988

Article Last Modified on 6/13/2003

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APPLIES TO


 * MSPRESS Microsoft Step by Step Interactive Version 4

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SYMPTOMS
V4- Network installation with Windows Media Player 9 installed on client’s machine does not work as expected for audio based courses. If a client tries to hit an audio course over an http server and they have Media Player 9 installed on there machine, the simulation will hang after the flash intro plays for any topic. The problem appears when trying to receive an .asf (advanced streaming file) file.

V4 – Single Station installation with Windows Media Player 9 installed works as expected.

V4 - Single Station/Network text version works as expected.

- If the server machine has Media Player 9, this does not affect the client’s machine unless the client’s machine has Media Player 9. - If a client has Media Player 9, but only loads the text based course, the course functions as expected.



RESOLUTION

 * Use Text version instead of Audio version
 * Use Single Station install instead of Network client
 * Uninstall WMP 9

This applies to all SBSI V4 titles shipped.

Additional query words: Microsoft Step by Step Interactive Version 4, Windows Media Player 9, streaming, asf, audio

Keywords: kbbug KB822988

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