Microsoft KB Archive/829700

= Slow network performance when you open a file that is located in a shared folder on a remote network computer =

Article ID: 829700

Article Last Modified on 11/27/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you use Windows Explorer to connect to a shared folder on a remote computer on your network, and you double-click a file in that shared folder to open it, it may take a longer time than expected to open the file. For example, you may experience this issue when you open a Microsoft Office document over a slow connection, such as a 64-kilobits-per-second (kbps) Integrated Services Digital Network (ISDN) connection on a wide area network (WAN).



CAUSE
This issue occurs because Windows Explorer tries to obtain detailed information about the remote share and about the file that you are opening. This operation may take a long time over a slow connection.



Windows XP
To resolve this issue for Microsoft Windows XP, follow the directions in the &quot;Changing the registry&quot; section.

Windows 2000
To resolve this issue for Microsoft Windows 2000, first obtain and install the latest service pack for Windows 2000, and then follow the directions in the &quot;Changing the registry&quot; section. To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Changing the registry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Add the  DWORD value to the following registry key:

To do so:  Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key:

 On the Edit menu, point to New, and then click DWORD Value. Type SuppressionPolicy, and then press ENTER.</li> On the Edit menu, click Modify.</li> Click Hexadecimal, type 100000 in the Value data box, and then click OK.</li></ol> </li> Add the  DWORD value to the following registry key:

To do so: <ol style="list-style-type: lower-alpha;"> In Registry Editor, locate and then click the following registry key:

</li> On the Edit menu, point to New, and then click DWORD Value.</li> Type SuppressionPolicy, and then press ENTER.</li> On the Edit menu, click Modify.</li> Click Hexadecimal, type 100000 in the Value data box, and then click OK.</li></ol> </li> Add the  DWORD value to the following registry key:

To do so: <ol style="list-style-type: lower-alpha;"> In Registry Editor, locate and then click the following registry key:

</li> On the Edit menu, point to New, and then click DWORD Value.</li> Type SuppressionPolicy, and then press ENTER.</li> On the Edit menu, click Modify.</li> Click Hexadecimal, type 100000 in the Value data box, and then click OK.</li></ol> </li> Add the  DWORD value to the following registry key:

To do so: <ol style="list-style-type: lower-alpha;"> In Registry Editor, locate and then click the following registry key:

</li> <li>On the Edit menu, point to New, and then click DWORD Value.</li> <li>Type Flags, and then press ENTER.</li> <li>On the Edit menu, click Modify.</li> <li>Click Hexadecimal, type 00100c02 in the Value data box, and then click OK.</li> <li>Quit Registry Editor.</li></ol> </li></ol>

Adding a Group Policy
Besides the direct registry modifications that are described in the &quot;Changing the registry&quot; section, you can also resolve this issue by using a Group Policy. Administrators can control which shell extensions can run by using the  key and the EnforceShellExtensionSecurity policy. The SuppressionPolicy value is tied to the EnforceShellExtensionSecurity policy. You can add this policy to enable the modified shell behavior.

To do this, follow these steps:
 * 1) Click Start, click Run, type Gpedit.msc, and then click OK.
 * 2) Under User Configuration in the left pane, expand Administrative Templates, expand Windows Components, and then click Windows Explorer.
 * 3) In the right pane, double-click Allow only per user or approved shell extensions, click Enabled, and then click OK.

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