Microsoft KB Archive/261284

= WD97: Word Stops Responding When Printing or Returns Error in Hpbla2.dll =

Article ID: 261284

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q261284







SYMPTOMS
When you use Microsoft Word to print, you may receive an error message similar to the following, and Microsoft Word may stop responding (hang):

caused a general protection fault in module HPBLA2.DLL at 0004:00000a9e.

where  is the name of the program in which the error is occurring. could be either WINWORD or OUTLOOK.



CAUSE
This problem has been reported when using the HP LaserJet 6L printer with the Hpbla.drv printer driver.



RESOLUTION
To correct this problem, change the graphics mode of the printer driver to HP-GL/2. To change the graphics mode of the printer driver, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the icon for the HP LaserJet 6L (PCL) printer, and, on the shortcut menu, click Properties.
 * 3) On the Print Quality tab, click to select Manual Settings, and then click Settings.
 * 4) In the Graphics Mode group, click to select HP-GL/2.
 * 5) Click OK to close the Settings dialog box.
 * 6) Click OK to close the Properties dialog box.

Additional query words: hangs

Keywords: kbbug kbnofix KB261284

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