Microsoft KB Archive/318352

= Waol.exe Causes an Error Message in Windows XP =

Article ID: 318352

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318352



SYMPTOMS
When you are running America Online (AOL) version 6.0, you may receive the following error message:

Waol.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:   App name  App version  Module name  Module version  Offset ---  Waol.exe  6.0.0.0      various      various         various



RESOLUTION
To resolve this issue, please contact AOL to obtain a version of AOL that is designed to work with Windows XP. Go to keyword &quot;6.0&quot; if you want to obtain the latest version of AOL 6.0, and go to keyword &quot;Upgrade&quot; to obtain the latest version of AOL which (as of March 2002) is version 7.0 or later.



MORE INFORMATION
If you are unable to use your existing AOL account and you want to upgrade your version of AOL as described in the &quot;Resolution&quot; section of this article and you have another way to connect to the Internet, you can get the latest version of AOL from the following AOL Web site:

http://www.aol.com/aol_downloads.adp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB318352

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