Microsoft KB Archive/151165

= Error Message: The Computer Is Not Receiving a Response... =

Article ID: 151165

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q151165



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you run Dial-Up Networking, you may receive the following error message:

The computer is not receiving a response from the modem. Check that the modem is plugged in, and if necessary, turn the modem off, and then turn it back on.

When you run HyperTerminal or MSN, The Microsoft Network, you may be disconnected immediately after you click Connect.



CAUSE
This behavior can occur if you have an invalid command in the Extra Settings box in the Advanced Connection Settings dialog box, or if your modem is trying to connect too quickly.



RESOLUTION
To resolve this issue, use the following steps:


 * 1) In Control Panel, double-click Modems.
 * 2) On the General tab, click your modem, and then click Properties.
 * 3) On the Connection tab, click Advanced
 * 4) Verify or remove the setting in the Extra Settings box.
 * 5) Click OK or Close until you return to Control Panel.
 * 6) Test to determine if the issue is resolved. If the issue is not resolved, in Control Panel, double-click Modems.
 * 7) On the General tab, click your modem, and then click Properties.
 * 8) On the Connection tab, click Advanced.
 * 9) Add a "&F" setting to the Extra Settings box, and then Click OK or Close until you return to the desktop.

Additional query words: HWMODEM hypertrm

Keywords: kbenv kberrmsg kbhardware kbprb KB151165

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