Microsoft KB Archive/820678

= Encarta: Error Message When You Open an Article =

Article ID: 820678

Article Last Modified on 5/31/2003

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2003 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2002 Deluxe Edition
 * Microsoft Encarta Reference Library 2003
 * Microsoft Encarta Reference Library 2003
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Reference Library 2002

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SYMPTOMS
When you try to open an article in Encarta, you receive an error message that says Encarta has encountered a problem and must close.



CAUSE
This problem may occur if the Encarta Text-to-Speech engine is removed manually, and then a different text-to-speech engine is installed. This problem may also occur if a newer text-to-speech engine is installed, causing the Encarta Text-to-Speech engine to be removed automatically.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Double-click Add or Remove Programs, and then click Change or Remove Programs.
 * 3) Locate the text-to-speech engine, click it, and then click Change/Remove.
 * 4) Follow the instructions on the screen to remove the text-to-speech engine.
 * 5) Reinstall Encarta.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbbug KB820678

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