Microsoft KB Archive/924257

= Error code 0XC0070002 with SMTP sub component when installing Exchange 2003 service pack =

Article ID: 924257

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 2
 * Microsoft Exchange Server 2003 Service Pack 1

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Source: Microsoft Support

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SYMPTOMS
Exchange 2003 service pack installation fails with the Error code 0XC0070002 with SMTP sub component.

It also logs MSEXchangesetup 1002 in the application log



CAUSE
The following registry key is missing


 * 1) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\REORG\Performance
 * 2) Either Exchmem.dll is missing or there is a version mismatch of the same in the below locations
 * 3) * in :\program files\exchsrvr\bin
 * 4) * in :\program files\microsoft integration \microsoft



RESOLUTION
Check for the following registry key if it is not present export it from any other exchange server / node or even you can send it from your test box where this key is present and inport into the exchange server where you have the issue or create one with the following sub components.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\REORG\Performance] &quot;Library&quot;=&quot;C:\\Program Files\\Exchsrvr\\bin\\exprfdll.dll&quot; &quot;Open&quot;=&quot;REORGOpen&quot; &quot;Close&quot;=&quot;REORGClose&quot; &quot;Collect&quot;=&quot;REORGCollect&quot; &quot;PerfIniFile&quot;=&quot;reorgctrs.ini&quot; &quot;WbemAdapFileSignature&quot;=hex:03,d9,8c,79,4e,d6,29,c9,52,62,25,4e,19,12,a7,df &quot;WbemAdapFileTime&quot;=hex:d6,d4,53,48,ce,34,c5,01 &quot;WbemAdapFileSize&quot;=dword:00002600 &quot;WbemAdapStatus&quot;=dword:00000000 &quot;Last Counter&quot;=dword:000043c0 &quot;Last Help&quot;=dword:000043c1 &quot;First Counter&quot;=dword:000043b2 &quot;First Help&quot;=dword:000043b3

Also make sure that you have same version of exchmem.dll present in the both the locations on the affected server

Exchmem.dll location

(in :\program files\exchsrvr\bin directory)

(in :\program files\microsoft integration \microsoft )

Restart the Exchange server and now you can apply the exchange 2003 servicepack



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