Microsoft KB Archive/139395

= Compressed Audio Fails or Errors Occur After Windows Restart =

Article ID: 139395

Article Last Modified on 7/23/2007

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APPLIES TO


 * Microsoft Multimedia Pack 1.0
 * Microsoft Windows 3.0 Standard Edition
 * Microsoft Windows 3.1 Standard Edition
 * Microsoft Windows 3.11 Standard Edition

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This article was previously published under Q139395



SYMPTOMS
The first time sound is used in your multimedia program the sound plays as expected. However, when you exit and then restart Windows you experience sound problems. This also occurs when you reinstall the program.

In a program supporting sound, audio may not work, or you may receive one of the error messages when you attempt to play sound:

No wave device exists that can play files in the current format.

-or-

Undetectable problem in the specified device driver.

-or-

Multimedia device failed.

-or-

Integer divide by zero.



CAUSE
Duplicate Audio Compression Manager (MSACM) files or System.ini files exist on the computer.



RESOLUTION
NOTE: The following steps involve searching for, deleting, and renaming files and folders. For more information about how to accomplish these tasks in Windows, see your Windows printed documentation or online help.

To remove the duplicate files, do the following:


 * 1) Search your hard drive for the following files:

- Msacm.drv

- Msacm.dll

- Msadpcm.acm

Only one copy of these files should reside on your computer. Rename or delete any copies not found in the Windows\System folder.
 * 1) Search your hard drive for the following file:

- System.ini

Only one copy of these files should reside on your computer. Rename or delete any copies not found in the Windows folder.

Additional query words: errors errmmsg quiet halts multi media multimedia multi-media mmtitles kbmm m.s.a.c.m. sound sounds 1.0 2.0 1991 1992 1993 1994 1995 95 96 '96

Keywords: KB139395

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