Microsoft KB Archive/307497

= Windows 2000 Terminal Services Server Enters Standby or Hibernation with APM Disabled =

PSS ID Number: 307497

Article Last Modified on 6/19/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Server

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This article was previously published under Q307497



SYMPTOMS
After you install Terminal Services on a Windows 2000 Server-based computer, your computer may still enter hibernation or standby even if you turn on Terminal Services.



CAUSE
This issue may occur if Advanced Power Management (APM) features such as standby or hibernate were turned on before you installed Terminal Services. When you install Terminal Services on a Windows 2000 Server-based computer, APM features such as standby and hibernate are typically turned off to make sure that Terminal Services clients can connect to the server.



RESOLUTION
To resolve this issue, remove Terminal Services, turn off the APM features, and then install Terminal Services again. To do so, follow these steps:  Remove Terminal Services. To do so, follow these steps:  Click Start, point to Settings , click Control Panel , and then double-click Add/Remove Programs . Click Add/Remove Windows Components, in the Components list, click to clear the Terminal Services check box, and then click Next . Follow the instructions on the screen to complete the removal of Windows 2000 Terminal Services.  Turn off the APM features. To do so, follow these steps:  Click Start, point to Settings , point to Control Panel , and then click Power Options .</li> Click the Power Schemes tab, and then under Power Schemes, click the down arrow, and then click Always On.</li> In the System Standby box, click the down arrow, and then click Never.</li> Click the Hibernate tab, and then click to clear the Enable hibernate support check box.</li></ol> </li> Reinstall Terminal Services. To do so, follow these steps:  Click Start, point to Settings , click Control Panel , and then double-click Add/Remove Programs .</li> Click Add/Remove Windows Components, in the Components list, select the Terminal Services check box, and then click Next .</li> Follow the instructions on the screen to complete the installation of Windows 2000 Terminal Services.</li></ol> </li></ol>

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