Microsoft KB Archive/216348

= Error Message: Cannot Start Serial Communication Services =

Article ID: 216348

Article Last Modified on 9/30/2003

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APPLIES TO


 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE Services 2.2

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This article was previously published under Q216348



SYMPTOMS
When you log on to a Microsoft Windows NT 4.0-based computer, you may receive the following error message:

Cannot Start Serial Communication Services. The Remote Access Service is failing to start for an unknown reason.

Close all Applications, disconnect the mobile device serial cable and restart the desktop. If the error continues to occur see Communication troubleshooters in Windows CE Help.



CAUSE
During Setup, Windows CE Services sets the permissions so that everyone can start and stop the RAS Server service.

When an administrator changes the network settings so that the bindings are recalculated, the default permissions are applied so that only administrators and power users can start and stop the RAS Server service.



RESOLUTION
To resolve this issue, reset the RAS permissions so that everyone can start the RAS Server service.

One way to do this is to reinstall Windows CE Services. During Setup, the permissions are reset as necessary.

Keywords: kberrmsg kbenv kbprb KB216348

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