Microsoft KB Archive/188803

= Err Msg: MSGSRV32.EXE Caused a General Protection Fault in... =

Article ID: 188803

Article Last Modified on 3/27/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q188803



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

NOTE: To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue. If you are searching for troubleshooting information that is not mentioned in this article, search the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:

242450 How to Query the Microsoft Knowledge Base Using Keywords



SYMPTOMS
When you shut down or restart your Windows 98-based or Windows 95-based computer, you may receive one of the following error messages, and your computer may stop responding (hang):

MSGSRV32.EXE caused a general protection fault in module CM8330SB.DRV

EXPLORER caused a general protection fault in module CM8330SB.DRV

MSGSRV32.EXE: An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.

Iexplore caused an general protection fault in module cm8330.drv



CAUSE
This issue can occur if your computer uses a sound card or a modem that is based on the C-Media CMI8330 sound chip. This sound chip is used as the basis for several sound cards, and is also used with some modems.



RESOLUTION
To resolve this issue, contact the manufacturer of your sound card or modem to inquire about the availability of an updated driver for your sound card or modem.

NOTE: If you are unable to contact the manufacturer of your sound card, you can try to use the C-Media Windows 98 sound card driver version 4.10.00.0152 or later. This driver is available on the following C-Media Web site:

http://www.cmedia.com.tw

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue if you are unable to obtain an updated driver for your sound card:
 * 1) Restart your computer in Safe mode. In Windows 98, restart your computer, press and hold down the CTRL key until you see the Windows 98 Startup menu, and then choose Safe Mode.

In Windows 95, restart your computer, press the F8 key when you see the "Starting Windows 95" message, and then choose Safe Mode.
 * 1) Click Start, point to Settings, click Control Panel, and then double-click System.
 * 2) Click the Device Manager tab.
 * 3) Double-click the Sound, Video And Game Controllers branch to expand it.
 * 4) Click your sound card, and then click Properties.
 * 5) On the Drivers tab, click Driver File Details. Check to see that you are using the Cm8330sb.drv driver.
 * 6) On the General tab, click to select the Disable In This Hardware Profile check box.
 * 7) Click OK, and then click Close.
 * 8) Restart your computer normally.



MORE INFORMATION
If you receive a similar general protection (GP) fault error message with a SoundPro device that uses a PC Chips motherboard, update your sound card drivers to version 2.3 or later. The PC Chips Driver Updates Web site is located at the following PC Chips Web site:

http://www.pcchips.com/driver.html

Updated SoundPro drivers for Matsonic motherboards are available at the following Matsonic Web site:

http://www.matsonic.com/

Updated SoundPro drivers for PC Wave motherboards are available at the following PC Wave Web site:

http://pcwave.techshopping.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

C-Media Electronics, Inc., does not manufacture sound cards, but manufactures the CMI8330 sound chip upon which certain sound cards are based. You should contact the manufacturer of your sound card for information about driver updates.

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

Additional query words: HWSNDEM HWMODEM cmedia CMXXXX exit gpf cm8330sb drv msgsrv32 w98shutdown

Keywords: kberrmsg kbfaq kbgpf kbhardware kbprb KB188803

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