Microsoft KB Archive/265213

= PRB: Windows 98 Second Edition Out of Box Experience May Hang and Require Restarting the Computer =

PSS ID Number: 265213

Article Last Modified on 6/27/2000

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The information in this article applies to:


 * Microsoft Windows 98

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This article was previously published under Q265213



SYMPTOMS
The first time a user starts Microsoft Windows 98 Second Edition, and then goes through the Out of Box Experience (OOBE), the Next or Back button might be missing. This problem only occurs if the user skips the Online System Registration.

The Online System Registration is not available if the computer does not have a modem installed.



CAUSE
This problem occurs due to intermittent failures in the OOBE, prior to the full display of text or graphics on the page. During OOBE, there is no way to refresh or reload any page.



RESOLUTION
Power down the computer and let the system reboot. When the system reboots into the OOBE, the system restore takes the user back to the screen where the OOBE failure occurred. The user can then continue entering the necessary information. All the buttons in the OOBE are now visible and the customer is able to complete the OOBE and open the Windows Desktop without problems.

Additional query words: oobe

Keywords: kbprb KB265213

Technology: kbWin98 kbWin98search

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