Microsoft KB Archive/275032

= IISLog Event Can't Create Directory Occurs at Startup =

Article ID: 275032

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Internet Information Server 4.0

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This article was previously published under Q275032



SYMPTOMS
An expected Internet Information Server (IIS) log in the %systemroot%\System32\Logfiles folder is not created.

The following log entry may appear in the Event Viewer:

Event ID: 2

Source: IISLog

&quot;Cannot Create Directory&quot;

Note: Garbage is listed in place of the name that was not initialized. It is possible in this scenario to have hundreds of these errors present in the event logs.



CAUSE
During system startup, IIS attempts to initialize the IIS logs. When the open is attempted it can happen that the metabase is locked exclusively for some time. As a result, the attempt to access the metabase fails and the IIS log cannot be initialized. If the metabase is available immediately, this problem does not occur.



WORKAROUND
To work around this problem, start IIS and all dependency services manually following system initialization.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time    Version      Size    File name     Platform -  12/15/2000  05:17p 4.2.754.1   62,960 iislog.dll    x86 12/15/2000 05:17p 4.2.754.1   29,520 iscomlog.dll  x86



STATUS
Microsoft has confirmed that this is a problem in Internet Information Server 4.0.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB275032

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