Microsoft KB Archive/910073

= FIX: The send host may stop processing messages when you use the BizTalk Adapter 2.0 for mySAP Business Suite to send IDOC documents to an SAP system =

Article ID: 910073

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Adapter 2.0 for mySAP Business Suite

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SYMPTOMS
When you use the Microsoft BizTalk Adapter 2.0 for mySAP Business Suite to send IDOC documents to an SAP system, the send host may stop processing messages. Additionally, you receive an &quot;Out of memory&quot; error message.

This problem occurs when you try to send many IDOC documents to the SAP system.



CAUSE
This problem occurs because of a memory leak in the BizTalk Adapter for mySAP Business Suite. To track the memory usage, you can use the Performance Monitor tool to monitor the Private Bytes counter for the BizTalk Server process (Btsntsvc.exe) instance.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have the Microsoft BizTalk Adapter 2.0 for mySAP Business Suite installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbtsadapters kbbug kbfix kbpubtypekc kbhotfixserver kbqfe KB910073

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