Microsoft KB Archive/299611

= OFF2000: Errors 1918, 1919, or 1909 When You Reinstall Office =

PSS ID Number: 299611

Article Last Modified on 10/7/2003

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The information in this article applies to:


 * Microsoft Office 2000 (Setup)

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This article was previously published under Q299611



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you use the Hewlett-Packard recovery software to perform a system recovery, and then attempt to reinstall Microsoft Office 2000, you may receive one or more error messages similar to the following:

Error 1918. Error installing ODBC driver: Microsoft dBase Driver (*.dbf), ODBC Error 13: Could not load the setup or translator library. Verify that the file Microsoft dBase Driver (*.dbf) exists and that you can access it.

Error 1918. Error installing ODBC driver: Microsoft Excel Driver (*.xls), ODBC error 13: Could not load the setup or translator library. Verify that the file Microsoft Excel Driver (*.xls) exists and that you can access it.

Error 1918. Error installing ODBC driver: Microsoft Paradox Driver (*.db), ODBC Error 13: Could not load the setup or translator library. Verify that the file Microsoft Paradox Driver (*.db) exists and that you can access it.

Error 1918. Error installing ODBC drver: Microsoft Text Driver (*.txt, *.csv), ODBC Error 13: Could not load the setup or translator library. Verify the file Microsoft Text Driver (*.txt, *.csv) exists and that you can access it.

ISAM msrd2x32.dll has no DllRegisterServer procedure!

Error 1919. Error configuring ODBC data source: MS Access Database, ODBC error 11: Driver's ConfigDSN, ConfigDriver, or ConfigTranslator failed. Verify that the file MS Access Database exists and that you can access it.

Error 1919. Error configuring ODBC data source: dBASE Files, ODBC error 13: Could not load the setup or translator library. Verify that the file dBASE Files exists and that you can access it.

Error 1919. Error configuring ODBC data source: Excel Files, ODBC error 13: Could not load the setup or translator library. Verify that the file Excel Files exists and that you can access it.

Error 1909. Error installing ODBC driver: MS Database, ODBC Error 13: Could not load the MS Database. Verify that the file MS Database exists and that you can access it.



CAUSE
This behavior can occur if there is a damaged or missing Open Database Connectivity (ODBC) dynamic-link library (DLL) file.



RESOLUTION
To resolve this issue, use the following methods in the order in which the steps are presented:

Method 1: Repair Damaged or Absent Open Database Connectivity (ODBC) Dynamic-link Library (DLL) File
 Download and install Microsoft Data Access Components (MDAC) 2.6.

Note To download the most recent version of MDAC, browse to the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/downloads/list/dataaccess.asp

 Restart your computer in a clean boot state. To use a clean boot option in Microsoft Windows 98, follow these steps:  Click Start, click Run, and then type MSCONFIG in the Open box. Click OK. In the System Configuration Utility (MSConfig) window, click the Selective Startup button. Click to clear all the check boxes for the options under Selective Startup. Click OK to close the MSConfig window. Click Yes when you are asked to restart your computer to enable the changes.</li></ol>

To use a safe boot option in Microsoft Windows 2000, follow these steps: <ol style="list-style-type: lower-alpha;"> Restart your computer, and when the Boot menu appears, press F8.</li> When the Windows Advanced Options menu appears, select an option, and then press ENTER.</li> When the Boot menu appears again, with the words &quot;Safe Mode&quot; displayed in red at the bottom, select the installation that you want to start, and then press ENTER.</li></ol>

To use a clean boot option in Microsoft Windows Millennium Edition (Me), follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start and then click Run.</li> In the Open box, type msconfig and then click OK.</li> On the General tab of the System Configuration Utility dialog box, click Selective startup. Clear the following check boxes under Selective startup: <ul> Load static VxDs</li> Load environment variables</li> Process System.ini file</li> Process Win.ini file</li> Load startup group items</li></ul>

Note One or more of these check boxes may not be available, depending on the files that are present on your computer.</li> Click the Startup folder tab so that it is in front, and then click to select *StateMgr.</li> Click OK.</li> Click Yes when you are prompted to restart your computer.</li></ol>

In Microsoft Windows 95 and Microsoft Windows NT, follow these steps: <ol style="list-style-type: lower-alpha;"> Hold the CTRL+ALT+DELETE keys until the Close Program dialog box or Task Manager dialog box appears.</li> <li>Select all items, and then click End Task. Do this until all that remains is the Explorer.</li></ol> </li> <li>Insert your Office 2000 CD-ROM into the CD-ROM drive or DVD-ROM drive.</li> <li>Click Start, point to Settings, and then click Control Panel.</li> <li>Double-click Add/Remove Programs.</li> <li>Double-click the Office 2000 entry listed in the Add/Remove Programs Properties dialog box.</li> <li>Click Repair Office.</li> <li>Click Repair errors in my Office installation, and then click Finish.</li></ol>

Note If the computer was upgraded from Microsoft Windows 98 to Microsoft Windows Millennium Edition, you also may have to replace the Mswstr10.dll file. For additional information about this topic and steps to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

295000 PRB: &quot;Could not load the setup or translator library&quot; JET ODBC Error on Windows Millennium Edition

Method 2: Replace Absent Registry Subkeys
Replace the absent registry subkeys that may cause this error. For additional information and the steps to replace absent registry subkeys, click the following article number to view the article in the Microsoft Knowledge Base:

324520 OFFXP: 'Error 1919. Error Configuring ODBC Data Source' Error Message When You Try to Install Office XP or an Office XP Program

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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