Microsoft KB Archive/909677

= Microsoft CRM client for Outlook toolbar does not load if you open Outlook after you import a site map that you created in Microsoft Dynamics CRM =

Article ID: 909677

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
If you open Microsoft Office Outlook after you import a site map that you created, the toolbar for the Microsoft CRM client for Microsoft Office Outlook does not load in Microsoft Dynamics CRM 3.0. Additionally, events that resemble the following events are logged in the event log: Event Type: Error

Event Source: MSCRMAddin

Event Category: None

Event ID: 5907

Date: 10/14/2006

Time: 3:09:09 PM

User: N/A Computer: CRM

Description: Microsoft CRM custom folders could not be loaded into Microsoft Outlook. Restart Microsoft Outlook and try again. HR=0x80004005. Context=. Function=CAddin::HrInitializeUI. Line=145

Event Type: Error

Event Source: MSCRMAddin

Event Category: None

Event ID: 16930

Date: 10/14/2006

Time: 3:09:09 PM

User: N/A Computer: CRM

Description: Initialization of the Microsoft CRM UI failed. Try restarting Microsoft Outlook. HR=0x80004005. Context=. Function=CAddin::HrActivateAddin. Line=505.



CAUSE
This problem occurs because the site map has a blank URL tag. The site map URL section may resemble one of the following examples:    Note This section is missing the URL tag.    Note This section has a blank URL tag. 



RESOLUTION
To resolve this problem, you must add a valid URL tag to the site map. To do this, follow these steps:  Edit the site map by adding a valid URL value to the  tag that is missing the URL value. Import the updated site map to Microsoft Dynamics CRM 3.0. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Settings, click Customization, and then click Import Customizations.</li> Click Browse, and then open the site map .xml file.</li> Click Upload, and then click Import All Customizations.</li></ol> </li> Open Outlook to verify the fix. Outlook will open the Microsoft Dynamics CRM client for Outlook.</li></ol>

Additional query words: crm crm30 crm3.0

Keywords: kbtshoot kberrmsg kbmbsmigrate kbprb KB909677

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