Microsoft KB Archive/222460

= Burn It and Key Disk Programs Not Compatible with Windows 98 =

Article ID: 222460

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q222460



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
When you right-click a file or folder after upgrading to Windows 98, you may receive the following error message:

Explorer caused an invalid page fault in module Shell32.dll



CAUSE
This issue can occur if either of the following programs are installed on your computer:


 * Synchronys Softcorp Burn It
 * Synchronys Softcorp Key Disk

These programs are not totally compatible with Microsoft Windows 98.



RESOLUTION
To resolve this issue, contact Synchronys Softcorp to inquire about the availability of a fix for this issue.

To work around this issue, uninstall these programs.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 98 shell32 dll ipf install

Keywords: kb3rdparty kbenv kberrmsg kbfaq kbinvalidpagefault kbprb kbui KB222460

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