Microsoft KB Archive/276054

= SMS: Unable to Remote Control Computers at Remote Site =

Article ID: 276054

Article Last Modified on 2/25/2007

-

APPLIES TO


 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2.0 Standard Edition

-



This article was previously published under Q276054



SUMMARY
As a Microsoft Systems Management Server (SMS) administrator, when you attempt to initiate a remote control session on a client workstation that is located at a remote site on a different physical network, the session is not successful, and you receive the error message &quot;Remote Control Agent not found.&quot; Although the workstations client components include the Remote Control component, and it displays a status of installed, you may still be unable to initiate the remote control session.

If you first establish a remote control session with the remote site server, and then you attempt the remote control session to the client, this method will be successful. In addition, attempts to establish a remote control session by using a command line such as remote.exe 2 192.168.32.55 might not succeed. After you successfully establish a connection with the computer, subsequent connections to that computer are successful.



MORE INFORMATION
This issue may be the result of NetBIOS name resolution issues. When SMS attempts to initiate a remote control session, it first attempts to resolve the hostname to IP address. If name resolution is not possible, you receive the error message &quot;Remote Control Agent not found.&quot; NetBIOS name resolution problems can include any of the following possible causes:
 * There is corruption in the Windows Internet Naming Service (WINS) database that is preventing SMS Remote Control from correctly resolving the computer.
 * An improperly configured Lmhosts file exists.
 * There are workstations that are not configured to reference the WINS servers for the local and remote location.

In addition, if the local router is not configured with a static route to the remote subnet, the local SMS site server may not be able to determine a route to the remote client.

Additional query words: prodsms

Keywords: kbenv kbinfo KB276054

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.