Microsoft KB Archive/189591

= Computer Does Not Resume To Recognize USB Device From Standby =

PSS ID Number: 189591

Article Last Modified on 5/8/2002

-

The information in this article applies to:


 * Microsoft Windows 98

-



This article was previously published under Q189591



SYMPTOMS
If you connect a Universal Serial Bus (USB) device to a Windows 98-based computer while the computer is in Standby mode, the computer does not resume from Standby mode to process the USB device connection and immediately recognize the new USB device. The computer remains in Standby mode, and may not recognize the USB device once resumed.

If you disconnect then reconnect the USB device after the computer has resumed, the USB device will be correctly recognized.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date     Time     Version     Size     File name     Platform ---  7/6/98   8:18pm   4.10.2018   21,904   Openhci.sys   Windows 98 7/6/98  8:18pm   4.10.2018   17,568   Usbd.sys      Windows 98 7/6/98  8:18pm   4.10.2018   27,136   Usbhub.sys    Windows 98



STATUS
This problem was corrected in Windows 98 Second Edition.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: w98standby

Keywords: kbenv kbHardware kbprb KB189591

Technology: kbWin98 kbWin98search

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.