Microsoft KB Archive/26629

Cannot Personalize Master or Copy of Master

PSS ID Number: Q26629 Article last modified on 03-07-1997

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= SUMMARY =

If the Microsoft Word master disk cannot be personalized, or if the program does not offer a prompt to input name and organization, there are three possible situations that can cause the problem:


 * 1) The master disk may be locked for writing.
 * 2) The Word program file is locked.
 * 3) The Word program was personalized without any name.

= MORE INFORMATION =

To unlock a disk, do the following:


 * 1) Quit Word and choose Eject from the File menu in the Finder.
 * 2) Check to see if the sliding tab on the upper right of the disk is open. If you can see through the hole, the disk is locked.
 * 3) To unlock the disk, slide the cover over the hole.

To see if the Word program is locked, do the following:


 * 1) Quit Word and select the Word program icon by clicking on it once in the Finder.
 * 2) From the File menu, choose Get Info.
 * 3) If there is an “X” in the box labeled Locked, then the Word program is locked. Click that box to unlock the Word program.

If the program has been personalized, there is no way to repersonalize the disk. You must call Microsoft Sales Information Center at (800) 426-9400 or Microsoft International Customer Service at (206) 936-8661 to order a new master disk.

KBCategory: kbusage KBSubCategory: Additional reference words: macword macword5 ====================================================================== ============================================================================= Copyright Microsoft Corporation 1997.