Microsoft KB Archive/287602

= XADM: Additional Strings Created for 5.0.0 NDR =

Article ID: 287602

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q287602





SYMPTOMS
If an Exchange 2000 user attempts to send e-mail internally or to the Internet, the message may be returned with the following generic non-delivery report (NDR):

From: System Administrator

To: User

Subject: Undeliverable:

Your message did not reach some or all of the intended recipients.

The following recipient(s) could not be reached:

@ .com on 6/26/2001 12:00 PM

The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.





CAUSE
This problem occurs because the Exchange 2000 routing engine maps several specific error conditions to the same 5.0.0 NDR error code. This makes it difficult to properly diagnose the root cause of the NDR.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: InformationStore

NOTE: The Exchange 2000 routing engine (Phatq.dll) has also been updated to map new error codes to the NDR codes that are described in the &quot;More Information&quot; section of this article. For additional information regarding this Phatq.dll fix, click the article number below to view the article in the Microsoft Knowledge Base:

284945 XCON: Additional Error Codes Added for Generic 5.0.0 NDR



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.



MORE INFORMATION
This fix adds the following error codes to map to common error conditions that might occur during message transfer and routing.

These additional error codes improve an Exchange administrator's ability to troubleshoot and diagnose the root cause of mail delivery problems in the Exchange 2000 environment.

For additional information about other NDR error codes, click the article number below to view the article in the Microsoft Knowledge Base:

284204 XCON: Delivery Status Notifications in Exchange 2000 Server

Keywords: kbbug kbexchange2000presp1fix kbfix kbqfe KB287602

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