Microsoft KB Archive/227669

= Enable Pointer Shadow Option May Not Work with Multimon =

Article ID: 227669

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q227669



SYMPTOMS
When you configure your computer to use the Enable pointer shadow option, the option may not be applied. If you view the mouse properties, the Enable pointer shadow check box is cleared, even if you previously selected it. The check box is also cleared even if the video card is running in a mode where the shadow option is expected to function correctly.

NOTE: Typically, if the video card is unable to display the pointer shadow, the option is not available.



CAUSE
This problem occurs when you run Multimon. If you configure one of your monitors for 256 colors, the Enable pointer shadow option is disabled, regardless of the monitor on which the pointer is currently located.



RESOLUTION
To resolve this issue, change the color depth so that both monitors are set to display 24-bit colors or higher.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 2000.



MORE INFORMATION
You can configure the Enable pointer shadow option using the following steps:
 * 1) Click Start, point to Settings, click Control Panel, double-click Mouse.
 * 2) On the Pointers tab, click to select the Enable pointer shadow check box.

Keywords: kbbug kbenablelearn kbenablesight kbenv kbpending kbui KB227669

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