Microsoft KB Archive/917191

= Some Groove contacts appear offline when they are online =

Article ID: 917191

Article Last Modified on 3/12/2007

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APPLIES TO


 * Microsoft Office Groove 2007
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition

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SYMPTOMS
In Microsoft Office Groove 2007 or in an earlier version of Groove, some contacts appear offline when they are online.



CAUSE
This issue may occur if you have invalid identity information for a contact. The contact information may be out of date for various reasons. Some of these reasons include the following reasons:
 * The user may have uninstalled and then reinstalled Groove.
 * The user may have created a new identity that uses the same name as a previous identity. However, you have contact information for the old identity.



RESOLUTION
To resolve this issue, delete the identity from the contacts list. Then, ask the user to send you a message in Groove. When you receive the message, follow these steps:
 * 1) Open the message.
 * 2) Click From next to the contact name to display the Contact dialog box.
 * 3) Click Add to My Contacts.

Open your contacts list. You should see the contact come online within five minutes.

Note If one of your contacts appears offline when you know that the contact is online, use this method to update the contact information for that account. Do not update the contact information by searching a Groove directory for the contact. The directory may have the same outdated information.

Additional query words: TCN-01054 Groove2007

Keywords: kbprb kbexpertiseinter kbtshoot KB917191

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