Microsoft KB Archive/179594

= WD6X: Refresh Problems When Scrolling in PowerBook 2400 and 3400 =

Article ID: 179594

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Word 6.0 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 6.01 for Macintosh

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This article was previously published under Q179594



SYMPTOMS
When you scroll through a Microsoft Word document, you may see one or more of the following effects:


 * The ruler redraws itself and you see multiple "rulers" on the screen. -or-


 * The status bar redraws itself and you see multiple "status bars" on the screen.

Or, the screen may fluctuate under the following conditions:


 * You have the PowerBook toolbar displayed. -and-


 * The document is partially underneath the PowerBook toolbar.



CAUSE
These problems occur in Normal view when you use the Macintosh Operating System Version, 8.0 with a PowerBook 3400. Apple has confirmed this to be a problem with a QuickDraw acceleration module specific to the PowerBook 3400.



WORKAROUND
To work around these problems, use the appropriate method for your situation.

Turn Off the Control Strip
To turn off the Control Strip, you must turn off the Control Strip Control Panel and the Control Strip Extension in the Extensions Manager Control Panel. Then restart the computer.

Ruler and Status Bar
To scroll through your Word document without screen refresh problems, use page layout view by clicking Page Layout on the View menu.

PowerBook Toolbar
To prevent screen fluctuations, either turn off the toolbar or resize Word so it does not appear under the PowerBook toolbar.



MORE INFORMATION
The PowerBook is manufactured by Apple, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Apple has reported that this also occurred in a PowerBook 2400, but was fixed for the PowerBook G3 in System 8.1

Reports indicate that Apple has fixed this problem in System 8.1. Please contact Apple for additional information.

For more information about how to contact Apple, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: glitch display scroll mac video control strip repeat repeats

Keywords: kbprb kb3rdparty kbdisplay KB179594

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