Microsoft KB Archive/821413

= A file path that has multi-byte Japanese characters causes a driver or a program not to work =

Article ID: 821413

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When a program or a driver uses a file path that contains multi-byte Japanese characters, the program or driver may not work as expected.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  11-May-2003  23:26  5.3.16.6          24,576  Xpsp1hfm.exe 16-May-2003 19:14  5.1.2600.115   1,848,320  Ntkrnlmp.exe 16-May-2003 19:14  5.1.2600.115   1,901,952  Ntkrnlpa.exe 16-May-2003 19:14  5.1.2600.115   1,874,944  Ntkrpamp.exe 16-May-2003 19:14  5.1.2600.115   1,879,808  Ntoskrnl.exe 21-May-2003 01:00  5.1.2600.1224  1,896,448  Ntkrnlmp.exe 21-May-2003 01:00  5.1.2600.1224  1,952,128  Ntkrnlpa.exe 21-May-2003 01:00  5.1.2600.1224  1,924,096  Ntkrpamp.exe 21-May-2003 01:00  5.1.2600.1224  1,928,832  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB821413

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