Microsoft KB Archive/302109

= Cannot Save File from HTTPS Site =

PSS ID Number: 302109

Article Last Modified on 10/1/2002

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The information in this article applies to:


 * Microsoft Internet Explorer 4.0 for Windows NT 4.0
 * Microsoft Internet Explorer 5.0 for Windows 2000

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This article was previously published under Q302109



SYMPTOMS
When you attempt to save a file from a Web site with Microsoft Internet Explorer, you may receive an error message similar to one of the following:

Internet Explorer cannot download the file from . IE was not able to open this internet site. The requested site is either unavailable or can not be found Please try again later.

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Internet Explorer cannot download from . The file cannot be written to the cache.



CAUSE
This behavior can occur when all the follow conditions are true:
 * The Web page is part of a secured site.

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 * The file you are attempting to download is encrypted.

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 * The Internet Explorer setting Do not save encrypted pages to disk is selected.



RESOLUTION
To work around this issue, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the View menu, click Internet Options.
 * 3) On the Advanced tab, clear the Do not save encrypted pages to disk check box.
 * 4) Browse to the page where you received the error.
 * 5) Right-click the file link, click Save Target As, select a destination, and then click Save.



MORE INFORMATION
Selecting the Do not save encrypted pages to disk check box prevents Internet Explorer from saving any content from secure Web pages to the Temporary Internet Files cache.

Keywords: kberrmsg kbprb KB302109

Technology: kbIE2000Search kbIE400WinNT400 kbIE500Search kbIE500Win2000 kbIENT400Search kbIEsearch

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