Microsoft KB Archive/85887

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&quot;Call to Undefined Dynalink&quot; Error with Old Printer Drivers

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Q85887

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SUMMARY
If the Microsoft Windows operating system version 3.1 accesses a Windows version 3.0 printer driver, the following error message may be displayed:

Application Error - Call To Undefined Dynalink

You must remove any Windows 3.0 printer drivers and install the appropriate Windows version 3.1 printer driver(s) to correct this problem.

MORE INFORMATION
For instructions on removing an installed printer drivers and installing a new printer driver, refer to pages 201-206 and page 214 of the &quot;Microsoft Windows User's Guide&quot; for Windows 3.1.

Note: You must remove duplicate printer driver entries from the Installed Printers list. If you do not, you will be unable to install a new Windows 3.1 printer driver from the Windows disks.

Note: Be sure to search all drives and directories for outdated printer drivers. This is especially important if you are running Word on a network, where printer drivers may be stored in multiple directories.

For information on other causes of the &quot;Call to Undefined Dynalink&quot; error message, query on the following words in the Microsoft Knowledge Base:

"call and undefined and dynalink and shell.dll"