Microsoft KB Archive/909154

= Xbox 360: You cannot play music or video from a portable device on the Xbox 360 console =

Article ID: 909154

Article Last Modified on 11/8/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
When you connect an MP3 player or a portable media device to the Xbox 360 console, you may be unable to access the device, or you may be unable to access the files on the device. A red circle with a line through the circle may appear next to the device or next to the files on the device.



CAUSE
Typically, this behavior occurs if you have not downloaded the latest updates from Xbox Live. This behavior also occurs when the files are not compatible with the Xbox 360 video game and entertainment system.



THINGS TO TRY
First, make sure that you are connected to Xbox Live. Download any updates that you are prompted to install. Support for certain devices, such as the Zune portable music and video player are installed by these updates.

Additionally, make sure that your device is connected to the USB port on the front of the Xbox 360. Make sure that all videos and music that you are trying to play work correctly when you play them from the device itself.

Notes  You can connect a portable music player to an Xbox 360 console to listen to music as you play Xbox 360 games. However, the Xbox 360 console does not support all music formats or all portable music players. You cannot play copyright-protected music from certain services, such as Apple iTunes. To play unprotected advanced audio coding (AAC) music from an Apple iPod, use your Xbox Live Silver or Gold Membership to download a free update from the Xbox Live Marketplace. Every console that requires this update must connect to Xbox Live. When you are using a friend's Xbox 360 console, Xbox Live Marketplace will allow you to again download the AAC codec. But if you have already downloaded the codec to your own console, the codec will not work on your friend's console. This is because the codec is only valid the first time that it is downloaded by a specific gamer profile. You may receive the following error message if you try to download the codec more than one time by using a specific profile:

Can’t download – Optional Ipod Support

Status Code 8007005

 The iPod cannot stream video to the Xbox 360 because of a proprietary video format. However, you can play some music files from an iPod.

To listen to unprotected AAC files from an iPod music player, follow these steps:
 * 1) In the Marketplace section of the Xbox Dashboard, select Games.
 * 2) Select All Games
 * 3) Select Alphabetical List of Games.
 * 4) Select Optional Media Update.
 * 5) Select Confirm Download.
 * 6) After your download is complete, select Done to return to the Xbox Dashboard.

You can now listen to unprotected AAC audio files by themselves or in playlists with MP3 and WMA audio files from the following devices:
 * 1) * An iPod
 * 2) * A portable audio player
 * 3) * The Xbox 360 Hard Drive
 * 4) * A USB flash-memory device

For more information about how to listen to unprotected AAC files from an iPod music player, visit the following Web site:

http://www.xbox.com/en-US/support/systemuse/xbox360/digitalmedia/ipod.htm

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