Microsoft KB Archive/931402

= Visio stops responding, or you receive a 0x0000008 Stop error message when you cancel the print job for a large Visio drawing in Windows XP =

Article ID: 931402

Article Last Modified on 10/15/2007

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APPLIES TO

 Microsoft Windows XP Home Edition Microsoft Windows XP Professional, when used with:  Microsoft Office Visio Professional 2007

 Microsoft Office Visio Standard 2007

 Microsoft Office Visio Professional 2003

 Microsoft Office Visio Standard 2003</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
You use either Microsoft Office Visio 2007 or Microsoft Office Visio 2003 on a computer that is running Microsoft Windows XP. You start to print a large drawing in Visio. When you click Cancel in the Print dialog box to cancel the print job, you experience one or both the following symptoms:  Visio stops responding (hangs).</li> You receive a Stop error message that resembles the following:


 * Stop: 0x0000008e

KERNEL_MODE_EXCEPTION_NOT_HANDLED

</li></ul>

<div class="cause_section">

CAUSE
This problem occurs in situations in which Windows XP incorrectly processes the cancel operation.

<div class="resolution_section">

RESOLUTION
To resolve this problem, apply the hotfix that is documented in the following article in the Microsoft Knowledge Base:

887589 You receive a 0x0000008E Stop error message when you cancel a print job in Windows XP

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: vso2007 visio2007

Keywords: kbtshoot kbbug kbprint kbexpertiseinter KB931402

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