Microsoft KB Archive/827686

= Servers That Run Windows 2000 Server or BackOffice Server 2000 May Stop Responding =

Article ID: 827686

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft BackOffice Server 2000

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SYMPTOMS
A server that is running Microsoft Windows 2000 Server or Microsoft BackOffice Server 2000 may stop responding and must be restarted.



CAUSE
This problem occurs because the Wanarp.sys system driver and the Tcpip.sys system driver try to acquire resources at the same time.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 4 installed on your computer.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version          Size   File name 05-Nov-2001 15:27                   5,149  Empty.cat 19-Sep-2003 14:51  5.3.23.4         6,656  Spmsg.dll 20-Sep-2003 13:09  5.3.23.4       140,800  Spuninst.exe 02-Oct-2003 11:16  5.0.2195.6861   32,528  Wanarp.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Product Updates, Tools, and Add-ons

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB827686

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