Microsoft KB Archive/160260

Automap: Unable to Start Internet Browser

PSS ID Number: Q160260 Article last modified on 04-02-1999

WINDOWS:5.0

WINDOWS

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= SYMPTOMS =

When you select a web link in Microsoft Automap Trip Planner or in Microsoft Automap Streets Plus, your web browser does not start, or you may receive the following error message:

Your browser could not be launched. Close any open application and try again. If nothing else is open, re-install your browser and try again.

= CAUSE =

This error message is generated if your Internet browser does not support automatic URL switching. Netscape Navigator 2.0 does not register itself in Windows 95 to allow automatic URL switching. The Internet browser must be properly registered to allow you to access the Internet websites from Automap Streets Plus or Automap Trip Planner.

= RESOLUTION =

Install Microsoft Internet Explorer 3.0 to your computer. Installing Microsoft Explorer 3.0 installs the settings and files needed to enable automatic URL switching. The latest version of the Microsoft Internet Explorer is available for free download from the Microsoft Internet web site at:

http://www.microsoft.com/ie

After you install the Microsoft Internet Explorer, Windows 95 can automatically start your default browser. The first time you run Internet Explorer, it will ask if you wish to set Microsoft Internet Explorer as your default Internet web browser. If you wish to continue to use Netscape Navigator as your default web browser, click “NO.”

= MORE INFORMATION =

Microsoft Internet Explorer Setup installs the universal Internet settings for Windows 95. By changing the properties of the Internet icon on your desktop, you can configure Dial-up settings, proxy connections and other options for basic Internet access using your present Internet Service Provider.

Additional query words: 5.0 auto auto-map automap reference kbmm multimedia multi-media multi media map kbimu

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========================================================= Keywords : kbfaq Version : WINDOWS:5.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1999.