Microsoft KB Archive/128508

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WD6: Internet Assistant, General Protection Fault in MACX.DRV

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Q128508

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The information in this article applies to:


 * Microsoft Internet Assistant for Word, version 1.0
 * Microsoft Word for Windows, versions 6.0a, 6.0c

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SYMPTOMS
The error message "general protection (GP) fault in Module MACX.DRV at 0003:005A" may appear when you do any of the following:


 * starting or using Internet Assistant
 * importing a GIF image into a normal Word document
 * selecting Find File from the File menu
 * clicking the Show/Hide button on the standard toolbar

CAUSE
You are using an ATI Mach 64 video driver with one of the following settings:

  640 x 480 - 32K 640 x 480 - 65K 640 x 480 - 16.7M 800 x 600 - 32K 800 x 600 - 65K 800 x 600 - 16.7M

WORKAROUND
Change your ATI Mach 64 video driver to one of the following video resolutions:

  640 x 480 - 256 800 x 600 - 256 1024 x 768 - 256 1024 x 768 - 32K 1024 x 768 - 65K 1280 x 1024 - 256 1600 x 1200 - 256 Additional query words: winword iaword 64 gpf gp fault ia html word6

Keywords : kbwdinternet

Issue type :

Technology :