Microsoft KB Archive/287580

= At Fax Service Startup, Error Message Indicates Service Could Not Log On to Your MAPI Profile =

Article ID: 287580

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0

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This article was previously published under Q287580



SYMPTOMS
When you start the Fax Service on a Microsoft BackOffice Small Business Server (SBS), you may receive the following error message:

The Windows NT Fax Service could not logon to your MAPI profile (MSExchangeFB) and will not be able to deliver faxes to this profile.



CAUSE
This behavior can occur when the Fax Service is not configured to start by using the Administrator account for the domain.



RESOLUTION
To resolve this behavior, under Services in Control Panel, verify that the Fax Service is set to start through the Administrator account for the domain, and not through the System account. You can also resolve this behavior by removing and reinstalling the Fax Service.

Additional query words: smallbiz

Keywords: kbprb KB287580

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