Microsoft KB Archive/935163

= The Recovery Manager Client Boot Wizard may exit unexpectedly when you try to save the .iso image files in Recovery Manager =

Article ID: 935163

Article Last Modified on 7/18/2007

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APPLIES TO


 * Winternals Recovery Manager 2.0

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to save the .iso image files for a computer on which Winternals Recovery Manager is installed, the Recovery Manager Client Boot Wizard may exit unexpectedly.



CAUSE
This issue occurs because the support for 8.3 name creation is disabled. The Recovery Manager Client Boot Wizard requires this support.



RESOLUTION
To resolve this issue, enable the support for 8.3 name creation. To do this, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE \SYSTEM\CurrentControlSet\Control\FileSystem

 Right-click NtfsDisable8dot3NameCreation, click Modify, type 0, and then click OK. Exit Registry Editor, and then restart the computer.

Additional query words: Winternals KB#: 30278 boot cd wizard exits

Keywords: kbtshoot kbexpertiseinter KB935163

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