Microsoft KB Archive/914225

= You cannot download Windows Genuine Advantage updates on a Windows XP-based computer that you purchased from an Original Equipment Manufacturer =

Article ID: 914225

Article Last Modified on 1/9/2007

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APPLIES TO


 * Microsoft Windows Genuine Advantage
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows XP Starter Edition

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SYMPTOMS
You cannot download Windows Genuine Advantage (WGA) updates on a Microsoft Windows XP-based computer that you purchased from an Original Equipment Manufacturer (OEM).



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Click Start, and then click My Documents.
 * 2) On the Help menu, click Is this copy of Windows legal?
 * 3) Follow the instructions on the Web page to validate your copy of Windows.
 * 4) After you have successfully validated your copy of Windows, you can download WGA updates.

Keywords: kbtshoot KB914225

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