Microsoft KB Archive/279448

= MSN Companion address book is blank and old entries are missing =

PSS ID Number: 279448

Article Last Modified on 11/12/2001

-

The information in this article applies to:


 * MSN Companion 1.0

-



This article was previously published under Q279448



SYMPTOMS
When you go to the Address Book, all previous entries are missing and when you try to re-type some of the missing addresses, you get an error saying the address already exists.



CAUSE
This is a temporary condition caused by how addresses on the MSN Companion device are cached (stored).



RESOLUTION
Unplug the power cord from the MSN Companion device and then plug it back in. After the device starts up again, the problem should be resolved.

Note that the problem typically resolves itself overnight, but pulling the plug and plugging it back in is a lot quicker.

Additional query words: kbimu

Keywords: kbinfo kbprb KB279448

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.