Microsoft KB Archive/828804

= Stop Error Code 0x1E Occurs If Your Server Has Terminal Server Enabled =

Article ID: 828804

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to use a Microsoft Windows 2000-based server that has Terminal Server enabled, the server may stop unexpectedly, and you may receive a Stop error code 0x1E on a blue screen. The parameters of the Stop error code are: {0xc0000005, 0x804ef7fd, 0x1, 0xa0dc7005}.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Note Because of file dependencies, the most recent hotfix or feature that contains the files may also contain additional files.

Date        Time   Version        Size       File name -- 22-Sep-2003 07:10  5.0.2195.6824     42,256  Basesrv.dll 20-Sep-2003 09:45  5.0.2195.6824    236,304  Cmd.exe 22-Sep-2003 07:10  5.0.2195.6824    222,992  Gdi32.dll 22-Sep-2003 07:10  5.0.2195.6824    711,440  Kernel32.dll 20-Sep-2003 09:36  5.0.2195.6824     29,712  Mountmgr.sys 22-Sep-2003 07:10  5.0.2195.6824    333,584  Msgina.dll 22-Sep-2003 05:10  5.0.2195.6824  1,698,432  Ntkrnlmp.exe 22-Sep-2003 05:10  5.0.2195.6824  1,697,792  Ntkrnlpa.exe 22-Sep-2003 05:10  5.0.2195.6824  1,718,464  Ntkrpamp.exe 22-Sep-2003 05:10  5.0.2195.6824  1,676,096  Ntoskrnl.exe 22-Sep-2003 07:10  5.0.2195.6824     90,232  Rdpwd.sys 20-Sep-2003 03:58  5.0.2195.6813  5,280,768  Sp3res.dll 19-Sep-2003 07:51  5.3.23.4           6,656  Spmsg.dll 20-Sep-2003 06:09  5.3.23.4         140,800  Spuninst.exe 22-Sep-2003 07:10  5.0.2195.6824    380,176  User32.dll 22-Sep-2003 07:10  5.0.2195.6824    385,808  Userenv.dll 22-Sep-2003 05:07  5.0.2195.6824  1,628,752  Win32k.sys 20-Sep-2003 09:44  5.0.2195.6824    182,032  Winlogon.exe 22-Sep-2003 07:10  5.0.2195.6824    243,984  Winsrv.dll 20-Sep-2003 06:09  5.3.23.4          22,016  Spcustom.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Additional query words: ts 0x1E blue screen

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB828804

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