Microsoft KB Archive/929548

= Thumbnail pictures not shown in the Online Print Ordering Wizard on a Windows XP-based computer =

Article ID: 929548

Article Last Modified on 10/27/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Windows Internet Explorer 7

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SYMPTOMS
When you use the Online Print Ordering Wizard in the My Pictures folder of a Microsoft Windows XP-based computer, the thumbnail pictures are not displayed. The thumbnail pictures are either replaced with a red &quot;X&quot; or the word &quot;photo.&quot;



CAUSE
This problem occurs after you install Windows Internet Explorer 7. Internet Explorer 7 has a feature that helps prevent external Web sites from accessing local files on the computer. The thumbnail pictures are on your computer. Because of this feature, the pictures cannot be displayed.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver KB929548

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