Microsoft KB Archive/220854

= Err Msg: The Add Printer Wizard Was Unable to Find Any Installed Ports for Your Printer =

Article ID: 220854

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q220854



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you try to install a printer in Windows 98 using the Add New Printer Wizard, you may receive the following error message:

The Add Printer Wizard was unable to find any installed ports for your printer.

If you view Device Manager, ports may be listed under the Ports (COM&LPT) branch.



CAUSE
This error message can occur if there is an older version of Winspool.drv file in a folder other than the Windows\System folder.

The Winspool.drv file installed by Windows 98 has the following attributes:

Size: 23,040 bytes

Version: 4.10.1998

Date: 5-11-98



RESOLUTION
To resolve this behavior, rename the Winspool.drv file in any folders other than the one in the Windows\System folder that is installed by Windows 98. For information about renaming files in Windows 98, click Start, click Help, click the Index tab, type renaming, and then double-click the Renaming Files topic.



MORE INFORMATION
This error message usually occurs if you install Microsoft Win32s version 1.0, 1.1, 1.15, 1.12, or 1.25a on a computer running Microsoft Windows 3.11 or Microsoft Windows for Workgroups, and then upgrade to Windows 98.

Additional query words: HWPRNEM HWPORTS

Keywords: kberrmsg kbprb kbprint KB220854

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