Microsoft KB Archive/179944

OL98: ErrMsg Outlook Caused A GP Fault In Module Rasgdi.exe

PSS ID Number: Q179944 Article last modified on 09-02-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Outlook 98 == 

= SYMPTOMS =

When printing Contacts in Address Card view in Microsoft Outlook 98 using a Okidata OkiPage 4W printer, you may receive the following error message:

OUTLOOK caused a general protection fault in module RASGDI.EXE at 000d:0000135b

-or-

OUTLOOK caused a general protection fault in module VHSDGDI.DRV at 000d:0000135b

= CAUSE =

This behavior may occur with the Okidata OkiPage 4W printer driver, version 3.10 dated, 03/25/97.

= RESOLUTION =

Upgrade to version 4.0 of the Okidata Okipage printer driver. You can download this driver (4we3195.exe) from the Okidata Web site at:

http://www.okidata.com/drivers/win95txt.html

NOTE: Remove the current driver prior to installing the updated version.

Okidata Okipage 4W is manufactured by Okidata, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product’s performance or reliability.

=
========================================================= Keywords : kbprint Version : WINDOWS:98 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.