Microsoft KB Archive/259182

= XCLN: Error Message Opening Address Book &quot;An Internal Support Function Returned an Error&quot; =

Article ID: 259182

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q259182



SYMPTOMS
After you set up an Outlook Address Book that uses a contacts public folder as a source, if a user opens the Address Book and selects a contacts address book from the list of Outlook Address Books, the following error message is displayed:

An internal support function returned an error.



CAUSE
This issue can occur if the user does not have Read permissions for the contacts folder.



RESOLUTION
To resolve this issue, grant the user Read permissions for the contacts folder.



MORE INFORMATION
Although public folders are visible by default, not all users have Read rights for all folders. Outlook allows you to set up a contacts folder as an address book if it is visible, but when a user who does not have Read rights to the folder tries to gain access to the folder, the error message in the &quot;Symptoms&quot; section of this article is displayed.

Additional query words: OL97 OL98 OL2000

Keywords: kbprb KB259182

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