Microsoft KB Archive/307653

= You receive an &quot;Error creating process (msiexec.exe /i msicuu.msi)&quot; error message when you use the Windows Installer Cleanup utility =

Article ID: 307653

Article Last Modified on 1/31/2007

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This article was previously published under Q307653



SYMPTOMS
When you use the Windows Installer Cleanup utility, you may receive an error message similar to the following:

Error creating process (msiexec.exe /i msicuu.msi). Reason: The system cannot find the file specified.



CAUSE
This behavior occurs if the Windows Installer contains missing or mismatched files.



Microsoft Windows XP
This behavior does not occur on computers that are running Windows XP because Windows Installer version 2.0 or a later version is included in all versions of Windows XP.

Microsoft Windows 2000
To install Windows Installer version 2.0 on a computer that is running Windows 2000 and to resolve this behavior, install the latest service pack for Windows 2000. Windows Installer version 2.0 is included in Windows 2000 Service Pack 3 (SP3). No further steps are required for computers that are running Windows 2000. For additional information about how to download and install the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

To resolve this issue on all other operating systems, do the following, in the order presented.

Download Windows Installer version 2.0 Update
 Browse to one of the following Microsoft Web sites, depending on your operating system:

Microsoft Windows 95 or Windows 98

http://www.microsoft.com/downloads/details.aspx?familyid=CEBBACD8-C094-4255-B702-DE3BB768148F&displaylang=en

Microsoft Windows NT 4.0

http://www.microsoft.com/downloads/details.aspx?FamilyID=4b6140f9-2d36-4977-8fa1-6f8a0f5dca8f&DisplayLang=en

 Click the link below Download Now, click Save this program to disk, and then click OK. Save the InstMsi.exe file to the desktop.

Windows 95 and Windows 98
 Click Start, and then click Shut Down. Click Restart in MS-DOS mode, and then click OK.</li> At the command prompt, type the following (pressing ENTER after each line):

cd system

ren Msi.dll msi.old

ren Msihnd.dll msihnd.old

ren Msiexec.exe msiexec.old

exit

Windows should now restart.</li></ol>

Windows NT 4.0
 Click Start, and then click Run.</li> In the Open box, type Command, and then click OK.</li> At the command prompt, type the following (pressing ENTER after each line):

cd \winnt\system32

ren Msi.dll msi.old

ren Msihnd.dll msihnd.old

ren Msiexec.exe msiexec.old

exit

</li> Restart the computer.</li></ol>

Windows 95 and Windows 98

 * 1) Click Start, and then click Shut Down.
 * 2) Click Restart, and then click OK.
 * 3) On a Windows 95-based computer, press F5 as soon as you see the &quot;Starting Windows 95&quot; message.

-or-

On a Windows 98-based computer, press and hold down the SHIFT key as soon as the Power on Self Test (POST) has completed.
 * 1) When Windows finishes loading, click OK to close the message about Safe mode.

Windows NT 4.0
NOTE: The closest approximation of Safe mode in Windows NT 4.0 is attained by quitting all running programs and tasks.

Follow these steps to quit all programs running in the background:
 * 1) Press CTRL+ALT+DEL.
 * 2) Click a program that needs to be closed.
 * 3) Click End Task.
 * 4) Repeat steps 2 and 3 until all unnecessary tasks have closed.

Install Windows Installer Update and Windows Installer Cleanup Utility

 * 1) On the desktop, double-click InstMsi.exe.
 * 2) Follow the messages pertaining to the install process.
 * 3) On the desktop, double-click MSICUU2.exe to install the Windows Installer Cleanup utility.
 * 4) Follow the rest of the messages pertaining to the install process.

<div class="moreinformation_section">

MORE INFORMATION
For additional information abut the Windows Installer CleanUp Utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

Keywords: kbtshoot kberrmsg kbprb KB307653

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