Microsoft KB Archive/237588

= XFOR: cc:Mail Connector Dirsync Issues with Multiple Exchange Export Containers =

Article ID: 237588

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2

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This article was previously published under Q237588





SYMPTOMS
The Microsoft Exchange Connector for Lotus cc:Mail cycles through several iterations of directory updates to the cc:Mail post office for similar users from different Exchange Server sites. For example, the following are three Exchange Server users with different capitalization's in their names:

Smith, Jimmy at Site 1

SMITH, Jimmy at Site 2

Smith, jimmy at Site 3



CAUSE
Internally, the name comparison is case-sensitive in some places.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.



MORE INFORMATION
Lotus cc:Mail is case-insensitive and allows only one user to be created in its directory even if they belong to a different post office. The Exchange Connector for cc:Mail does not adhere to this behavior completely and thus incorrectly sends an update to the cc:Mail post office every directory synchronization cycle.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB237588

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