Microsoft KB Archive/168491

= Error Message: User Is Unable to Accept NetMeeting Calls =

Article ID: 168491

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft NetMeeting 2.11
 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 2.0 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition
 * Microsoft NetMeeting 2.11
 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 2.0 Standard Edition
 * Microsoft NetMeeting 1.0 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition

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This article was previously published under Q168491



SYMPTOMS
When you try to call someone, you may receive one of the following error messages:


 * User did not accept your call

-or-
 * User is unable to accept NetMeeting calls



CAUSE
These error messages may occur when any of the following conditions is true:


 * You are not presently connected to the Internet.
 * The person you are trying to call has not started Microsoft NetMeeting, or is not currently connected to the Internet.
 * The NetMeeting program has become damaged, or has been removed.



RESOLUTION
Verify that you are connected to the Internet and that the person you are trying to call is also connected to the Internet and running NetMeeting.

If the problem persists, try to connect with different users.

If you are unable to connect with anyone, you may have damaged files. Remove and reinstall NetMeeting.

To remove NetMeeting, follow these steps:


 * 1) Click the Start button, point to Settings, and then click Control Panel.
 * 2) Double-click the Add/Remove Programs icon.
 * 3) Click Microsoft NetMeeting on the Install/Uninstall tab, and then click Add/Remove.
 * 4) Click Yes.



MORE INFORMATION
For a conference to begin, the person you are calling must:


 * Be connected to the Internet.
 * Have NetMeeting running.
 * Be accepting calls.

Additional query words: 1.00 2.00

Keywords: kberrmsg KB168491

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