Microsoft KB Archive/812337

= HP Pavilion Runs Slow After HP Keyboard Update Software Is Installed =

Article ID: 812337

Article Last Modified on 1/27/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional Edition

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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Your Hewlett-Packard (HP) Pavilion computer may run very slowly and may stop responding after you install the HP software update for the Universal Serial Bus (USB) multimedia keyboard on a Windows XP-based computer. You may also notice that your computer's CPU is running at 100%, with the Kbd.exe file taking up over 90% of the resources.



CAUSE
This issue may occur after you install the HP Windows XP update for USB multimedia keyboards.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. Remove the Kbd.exe file, and then delete the associated registry key by following these steps in the order that they are provided:  Click Start, and then click Search. Follow the directions that appear on your screen to search for the following Kbd.exe file:

C:\hp\kbd\kbd.exe

 Right-click the Kbd.exe file, and then click Delete. Close the Search window. Click Start, and then click Run. To start Registry Editor, type regedit .</li> Locate the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

</li> In the right screen, locate the file that has the following data value: C:\hp\kbd\kbd.exe.</li> Right-click the name, and then click Delete.</li> Restart the computer.</li></ol>

For additional help with this issue, contact the programs manufacturer. To do so, visit the following Hewlett-Packard Web site:

www.hp.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Keywords: kbprb kb3rdparty KB812337

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