Microsoft KB Archive/304741

= Winlogon Does Not Quit with Password-Protected Screen Savers =

Article ID: 304741

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q304741



SYMPTOMS
If you configure your Terminal Services sessions so that idle sessions are ended (or reset) after a certain amount of time, and you use password-protected screen savers, a session does not end if the screen saver is active. Therefore, the user is not correctly logged off. This issue can cause the following problems:
 * Distributed File System (DFS) drives cannot be mapped again.
 * Roaming profiles are not unloaded or written back.



CAUSE
When the password-protected screensaver is active, Winlogon.exe reenters the screen saver after receiving the external reset event and does not run the logoff routine. Therefore, the session is &quot;hard&quot; reset after three minutes.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size       File name --  23-Aug-2001  11:32  5.0.2195.3914    222,480  Gdi32.dll 23-Aug-2001 11:32  5.0.2195.4195    707,856  Kernel32.dll 25-Jun-2001 19:17  3.10.0.103        47,808  User.exe 23-Aug-2001 11:32  5.0.2195.3914    379,664  User32.dll 23-Aug-2001 11:32  5.0.2195.3873    367,888  Userenv.dll 20-Aug-2001 22:31  5.0.2195.4184  1,642,160  Win32k.sys 23-Aug-2001 11:30  5.0.2195.4229    178,960  Winlogon.exe 23-Aug-2001 11:32  5.0.2195.4121    243,472  Winsrv.dll



WORKAROUND
To work around this problem, disable password-protected screen savers, or configure your Terminal Services sessions not to reset idle connections.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
If you experience this problem, the hotfix that is described in the following Microsoft Knowledge Base article may also be helpful:

299386 Logoff Process May Not Be Completed Because Time-Out Is Too Slow

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information on how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words:

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbsecurity kbhotfixserver KB304741

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