Microsoft KB Archive/166052

= Menus in Word Viewer Do Not Respond on First Click =

Article ID: 166052

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office Word Viewer 2003
 * Microsoft Word 97 Viewer
 * Microsoft Office Word 2003
 * Microsoft Word 2002 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q166052



SYMPTOMS
In Microsoft Word Viewer 97-2000, menus may not respond on the first click.



CAUSE
This problem occurs if Word Viewer is busy processing another command--for example, a command that changes a view setting.



RESOLUTION
This problem is fixed in the Microsoft Office Word Viewer 2003.

For additional information on how to obtain the latest version of the Microsoft Word Viewer, click the following article number to view the article in the Microsoft Knowledge Base:

891090How to obtain the latest Microsoft Word Viewer



WORKAROUND
The menu responds if you click it a second time.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Microsoft Office Word Viewer 2003.



MORE INFORMATION
You can use the Microsoft Word 97-2000 Viewer to view documents that were created in Microsoft Word 97, in Microsoft Word 2000, in Microsoft Word 2002, and in Microsoft Office Word 2003.

