Microsoft KB Archive/944402

= The password of the wrong user account is reset when you use the Active Directory Users and Computers MMC snap-in to reset a password on a Windows Server 2003-based member server =

Article ID: 944402

Article Last Modified on 11/13/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
Consider the following scenario:  You have a  domain in a Windows Server 2003 forest. You have specified  as an alternative user principal name (UPN) suffix. You create the following user accounts:  On a Windows Server 2003-based member server, you reset the password of the  account in the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in.

In this scenario, you receive a message that states that the user password has been reset successfully. However, the password of the  account is reset instead of the password of the   account.

Note This problem does not occur if you reset the password on a domain controller.



RESOLUTION
To resolve this problem, apply the following hotfix on all domain controllers.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix:
 * Windows Server 2003 Service Pack 2 or Windows Server 2003 Service Pack 1

For more information about how to obtain the latest Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions


WORKAROUND
To work around this problem, use one of the following methods:
 * Enable LDAP over SSL in the current domain.
 * Reset user passwords only on domain controllers.
 * Make sure that the SAM account name of an account differs from the UPN prefix of any other account.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
You can specify alternative UPN suffixes for the forest. To do this, follow these steps:
 * 1) Click Start, click Run, type domain.msc, and then click OK.
 * 2) In the console tree, right-click Active Directory Domains and Trusts, and then click Properties.
 * 3) In the Alternative UPN suffixes box, type the desired alternative UPN suffix, and then click Add.
 * 4) Click OK.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: password reset on wrong user account

Keywords: kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB944402

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