Microsoft KB Archive/238042

= Encarta Research Organizer: Program Is Listed Twice in Control Panel =

Article ID: 238042

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Reference Suite 2001

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This article was previously published under Q238042



SYMPTOMS
When you attempt to remove Microsoft Encarta Research Organizer, the program may be listed twice in the list of installed programs in the Add/Remove Programs tool in Control Panel.



CAUSE
This behavior can occur if both Microsoft Encarta Reference Suite 99 and Microsoft Encarta Reference Suite 2000 are installed on your computer.



RESOLUTION
To work around this issue, remove Encarta Reference Suite 99.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To prevent this issue from occurring, remove Encarta Reference Suite 99 before you install Encarta Reference Suite 2000.

Additional query words: multi multi-media media mm ers99 ers2k ero duplicate uninstall

Keywords: kbbug kbenv kbpending kbsetup KB238042

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