Microsoft KB Archive/931375

= When you try to shut down a computer that is running Windows Server 2003, Windows XP, or Windows 2000, the computer may stop responding =

Article ID: 931375

Article Last Modified on 6/12/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, a program is running, and you have not saved the changed data in the program. When you try to shut down the computer, you receive a message that prompts you to save changes in the program. If you leave the computer running for a long time while this message is present, the computer may stop responding.



CAUSE
This behavior occurs because the shutdown process stops if you do not save changed data before the shutdown process starts. This behavior prevents data from being lost.



WORKAROUND
To work around this behavior, save the changed data in every program. Then, exit all programs before you shut down the computer.

If a confirmation message appears, follow the instructions in the message.

If Windows stops responding, turn off the power to the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: winxp win2000 win2k3 win2k win2003

Keywords: kbprb kbtshoot kbexpertiseinter kbexpertisebeginner KB931375

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