Microsoft KB Archive/255500

= You may receive a "Microsoft Office 2000 SR-1 Update did not complete successfully" error message when you click "Update Windows" in Office 2000 Service Release 1 (SR-1) Update =

Article ID: 255500

Article Last Modified on 9/14/2004

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APPLIES TO


 * Microsoft Office 2000 Service Pack 1

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This article was previously published under Q255500



SYMPTOMS
When you click Update Windows from the Microsoft Office 2000 Service Release 1 (SR-1) Update, you may receive the following error message:

Microsoft Office 2000 SR-1 Update did not complete successfully. For assistance, contact Microsoft Technical Support.



CAUSE
This error message appears if all of the following are true:  You are attempting to update to Microsoft Internet Explorer 5.01 by clicking Update Windows on Microsoft Windows NT 4.0 Terminal Server Edition. -and-

 You are running the update from a network share. -and-

 You are using the Universal Naming Convention (UNC) in the path, for example:

\\ServerName\ShareName\Setup.exe





RESOLUTION
To resolve this issue, map a drive to a letter and run the Windows Update from the drive letter. To do this, follow these steps:
 * 1) Right-click the Start button, and then select Explore to open Windows Explorer.
 * 2) Click Tools, and then click Map Network Drive.
 * 3) Select the drive letter that you want to map to from the Drive drop-down list.
 * 4) In the Path dialog box, type the path to your network installation point for the Office 2000 SR-1 Update.
 * 5) Click OK, and then access the Office 2000 SR-1 Update files by checking your mapped drive.



MORE INFORMATION
For additional information about how to obtain and install the Office 2000 SR-1/SR-1a Update, click the following article number to view the article in the Microsoft Knowledge Base:

262580 OFF2000: How to Apply the Office 2000 SR-1/SR-1a Update to Windows NT4.0 Terminal Server

Additional query words: OFF2000

Keywords: kberrmsg kbtshoot kbprb kbupdate KB255500

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