Microsoft KB Archive/178281

= OL97: Outlook Does Not Start After Hourglass Disappears =

Article ID: 178281

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q178281



SYMPTOMS
When you attempt to start Microsoft Outlook 97, an hourglass displays for several seconds. When the hourglass disappears, the Outlook window does not appear. If you press CTRL+ALT+DEL to display the Close Program list, Outlook appears in the list.



CAUSE
Norton CrashGuard may detect a problem and prevent Outlook from opening correctly.



RESOLUTION
Disable Norton CrashGuard, then start Outlook.



MORE INFORMATION
Norton CrashGuard is manufactured by Symantec Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

