Microsoft KB Archive/323366

= A new browser window does not appear when you click active content in a Web page that was received as an HTML e-mail message in Outlook 2002 =

Article ID: 323366

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 2

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This article was previously published under Q323366





SYMPTOMS
When you click active content in a Web page that was received as an HTML e-mail message in Microsoft Outlook 2002, a new browser window does not appear and new content is not generated.



CAUSE
This problem occurs because the active content links are from a Web site that is redirected to another Web site.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time   Size       File name ---  17-Sep-2002 22:18  2,174,808  Outlook.msp 17-Sep-2002 23:42 5,045,088  Outlookff.msp After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date        Time   Version      Size       File name ---  16-Aug-2002 17:05  10.0.4413.0    346,696  Exsec32.dll 08-Aug-2002 23:22 10.0.4406.0    137,800  Impmail.dll 08-Aug-2002 23:22 10.0.4406.0    539,208  Outlcm.dll 12-Sep-2002 23:52 10.0.4510.0  6,310,472  Outllib.dll 12-Sep-2002 23:52 10.0.4510.0     92,744  Outlmime.dll 08-Aug-2002 23:22 10.0.4406.0    121,416  Outlph.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB323366

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