Microsoft KB Archive/231550

= MapPoint 2000 Err Msg: Microsoft MapPoint 2000 GB Was Previously Installed on this System... =

Article ID: 231550

Article Last Modified on 9/14/2001

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APPLIES TO


 * Microsoft MapPoint 2000 Standard Edition

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This article was previously published under Q231550



SYMPTOMS
When you attempt to install Microsoft MapPoint 2000 United States (US), you may receive the following error message:

Microsoft MapPoint 2000 GB was previously installed on this system. You cannot install Microsoft MapPoint 2000 without first removing Microsoft MapPoint 2000 GB.



CAUSE
This behavior can occur if you manually remove Microsoft MapPoint 2000 Great Britain (GB) before you attempt to install MapPoint 2000 US.



RESOLUTION
To resolve this issue:
 * 1) Reinstall MapPoint 2000 GB.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) Click Microsoft MapPoint 2000 GB, and then click Add/Remove.
 * 5) Follow the instructions on the screen to remove MapPoint 2000 GB. If you are prompted to restart your computer, do so.
 * 6) Click Start, point to Find, and then click Files or Folders.
 * 7) In the Named box, type Newmap.ptt.
 * 8) In the Look in box, click My Computer, and then click Find Now.
 * 9) In the list of found files, right-click the Newmap.ptt file, and then click Delete.
 * 10) When you are prompted to confirm the file deletion, click Yes.
 * 11) Install MapPoint 2000 US.



STATUS
Microsoft has confirmed that this is a problem in Microsoft MapPoint 2000.



MORE INFORMATION
When you manually remove MapPoint 2000 GB, registry entries that only recognize MapPoint 2000 GB are not removed from the registry.

Additional query words: mp2000 uninstall united kingdom uk europe

Keywords: kberrmsg kbbug kbenv kbsetup kbpending KB231550

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