Microsoft KB Archive/218081

= SBS Client: Remote Port Not Created When You Manually Install Modem Sharing =

Article ID: 218081

Article Last Modified on 11/19/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q218081



SYMPTOMS
When you manually install the Modem Sharing service, a remote port is not created on Windows NT clients.



CAUSE
When you install the Modem Sharing service automatically by using the client Setup disk, or by using the Small Business Server (SBS) console, unattended Setup runs and configures the port. When you install the Modem Sharing service manually, unattended Setup does not run and you must configure the port manually.



RESOLUTION
For the Modem Sharing service to function properly, you must manually add a remote port:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Ports.
 * 3) Click Add.
 * 4) The Select Provider dialog box appears.
 * 5) In the Select Type box, click Modem Sharing Port.
 * 6) Click OK.

You can also use the NETMODEM command to create a remote port. For example, use the following command

netmodem use com( \\ \

where  is the number of the COM port you want to use,   is the name of the server, and   is the name of the modem pool.

For additional information about the NETMODEM command, type the following line:

netmodem /?



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To manually install a Modem Sharing client:  Set up an SBS server and a client computer. Use the NET USE command to connect the client to the client's share on the server. For example, use the following command, where  is the name of the server, and   is the name of the share for the client:

net use * \\ \

 Click Start, point to Settings, and then click Control Panel. Double-click Network, click the Services tab, click Add, and then click Have Disk. Type :\ms\modemshr\winnt\i386, where   is the name of the shared drive, and then click OK.</li> Click OK.</li> Click Close.</li> Restart the computer.</li></ol>

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