Microsoft KB Archive/294479

= &quot;DirectCD 5; A Driver Is Installed That Causes Stability Problems with Your System&quot; Error Message May Be Displayed =

Article ID: 294479

Article Last Modified on 1/15/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q294479





SYMPTOMS
When you start your computer, you may receive the following error message:

DirectCD 5

A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows.

Also, you may receive the following error message:

DirectCD 5.0(141)

DirectCD cannot find any supported recordable drives.



CAUSE
This behavior can occur because Roxio DirectCD Creator versions 5.00, 5.01, 5.02, and 5.02a are not compatible with Windows XP.



RESOLUTION
To resolve this behavior, use either of the following two methods:

Method 1
Click to select the Don't display this message again check box, and then click Continue.

Method 2

 * 1) Click Start, and then in Control Panel, double-click Add/Remove Programs to locate the Easy CD Creator 5 Platinum program.
 * 2) Under Currently installed programs, click Change.
 * 3) Click Next.
 * 4) Click Modify.
 * 5) Click Next.
 * 6) Click Direct CD.
 * 7) Click This feature will not be available.
 * 8) Click Next.
 * 9) Click Install.
 * 10) Click Finish.
 * 11) Click Close.



MORE INFORMATION
For more information, refer to the following Roxio Web site:

http://www.roxio.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbnofix kbprb kb3rdparty KB294479

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