Microsoft KB Archive/833307

= Word 2002 quits unexpectedly with an access violation when you switch to an open document in Word 2002 =

Article ID: 833307

Article Last Modified on 3/3/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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SYMPTOMS
When you click the Microsoft Word 2002 button on the Microsoft Windows task bar to switch to a document that is already open, Word 2002 may quit unexpectedly with an access violation.

Note Word 2002 may quit unexpectedly without the access violation.



CAUSE
This problem occurs when you use the Japanese version of Word 2002 with handwriting recognition support installed.



How to obtain the hotfix
This issue is fixed in the Word 2002 post-Service Pack 3 Hotfix Package May 5, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

830807 Word 2002 post-Service Pack 3 hotfix package: May 5, 2004



WORKAROUND
Use one of the following methods to work around this problem:  Press ALT+TAB to switch to an open Microsoft Word document. On the Windows menu in Word, click the open document that you want to switch to. Remove handwriting recognition support in Microsoft Office XP.

For additional information about how to remove handwriting recognition support in Office XP, click the following article number to view the article in the Microsoft Knowledge Base:

278927 WD2002: General Information on the Installation and Configuration of Speech and Handwriting Recognition



Keywords: kbbug kbqfe kbpending kbofficexppostsp3fix KB833307

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