Microsoft KB Archive/199194

= OL97: The File  Could Not Be Accessed. =

Article ID: 199194

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q199194



SYMPTOMS
When attempting to save or revise a contact, you may receive the following error message:

The file  could not be accessed. Access Denied.



CAUSE
You may have a damaged user profile.



RESOLUTION
Create a new profile for Outlook.



MORE INFORMATION
To create a new user profile, follow these steps:
 * 1) On the File menu, click Exit and Log Off.
 * 2) Click Start, point to Settings, and click Control Panel.
 * 3) In Control Panel, double-click the Mail (or Mail and Fax) icon.
 * 4) On the Services tab, click Show Profiles.
 * 5) Click Add to start the Inbox Setup Wizard.
 * 6) Click to select the desired information services, and then click Next.
 * 7) In Profile Name, type a name for the new profile.
 * 8) Continue with the Inbox Setup Wizard to set up each of the selected services.
 * 9) You will now see the new profile listed. Change the When starting Microsoft Windows Messaging use this setting to the new profile that you just created.
 * 10) Restart Outlook to use the new profile.

