Microsoft KB Archive/119831

= Works: Errors When Cutting and Pasting Information =

Article ID: 119831

Article Last Modified on 9/2/1999

-

APPLIES TO


 * Microsoft Works 3.0 Standard Edition

-



This article was previously published under Q119831



3.00 WINDOWS kbother kberrmsg



SYMPTOMS
Using the Cut and Paste, or Copy and Paste feature may cause an "Out of Memory" error message, loss of information, or a general protection (GP) fault in Works for Windows.



CAUSE
Works creates .TMP files in the same directory the document resides in when you choose Cut and Paste, or Copy and Paste, from the Edit menu. This problem seems to occur if your machine has only 4 MB of RAM, or if there are several applications open on the desktop.

NOTE: In Works 3.0b, the error message may also tell you to save the file. If you choose Save from the File menu, a .TMP file is created in the same directory in which the document resides. If you choose Save As from the File menu, no .TMP files are saved on your system.



WORKAROUND
If you restart Windows, the .TMP files will still be present on the system. Because .TMP files can cause memory and printing problems, you should delete all .TMP files as follows:

 Exit Windows. At your root drive MS-DOS prompt, type the following and press ENTER:

dir *.tmp /s /p

For example, if your hard drive is drive C, type the above command at the C:\ prompt. Note the location of the .TMP files. Switch to each directory, and use the following command and press ENTER to delete any .TMP files:

del *.tmp





Steps to Reproduce Problem
NOTE: The following steps elicit this behavior most frequently on a 4 MB machine.


 * 1) Open a document in Works 3.0.
 * 2) Use the Cut and Paste commands to paste text. You may have to repeat this process several times.
 * 3) Save the document.
 * 4) Exit Works.
 * 5) In File Manager, switch to the directory that contains the Works document.

EXPECTED RESULT: No .TMP files are created.

ACTUAL RESULT: Works has created a .TMP file in the same directory as the document.

Additional query words: temp temporary err errs errors messages mem low undo can't cannot enough no tmp

Keywords: KB119831

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.