Microsoft KB Archive/322372

= OL2002: The Public Folder Is Deleted When You Delete a Shortcut to a Public Folder from Your Favorites Folder =

Article ID: 322372

Article Last Modified on 7/28/2006

-

APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

-



This article was previously published under Q322372



SYMPTOMS
When you delete a shortcut to a public folder from your Favorites folder in Outlook 2000, the public folder may also be deleted.



CAUSE
When you initially add a shortcut to a public folder in your Favorites in Outlook 2002, Outlook 2002 registers the shortcut for the original folder to the Favorites folder. When you add the same public folder to your Favorites again, Outlook 2002 may register the path to the original folder, which Outlook 2002 creates as a cache object. As a result, Outlook 2002 deletes the original public folder itself and the shortcut.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This problem occurs under very specific circumstances, as illustrated in the following table.

Case 1    Case 2    Case 3    Case 4    Case 5    Case 6    Case 7 -- Start     Start     Start     Start     Start     Start     Start Outlook   Outlook   Outlook   Outlook   Outlook   Outlook   Outlook 2002      2002      2002      2002      2002      2002      2002 -- Add a      Add a     Add a     Add a     Add a     Add a     Add a shortcut   shortcut  shortcut  shortcut  shortcut  shortcut  shortcut to public to public to public to public to public to public to public folder A  folder A  folder A  folder A  folder A  folder A  folder A as         as        as        as        as        as        as  Favorite   Favorite  Favorite  Favorite  Favorite  Favorite  Favorite folder    folder    folder    folder    folder    folder    folder name A1. name A1. name A1. name A1. name A1. name A1. name A1. -- -         -         -         -         -         -         Quit and then restart Outlook 2002. -- Delete   Delete     Delete    Delete    Delete    Delete    Delete the      the        the       the       the       the       the shortcut shortcut   shortcut  shortcut  shortcut  shortcut  shortcut A1. A1. A1. A1. A1. A1. A1. -- -        Add a      -         Add a     -         -         - shortcut            shortcut to public           to public folder B            folder B          as                   as          Favorite             Favorite folder              folder name B1. name B1. -- -        Delete the -         -         -         -         - shortcut B1. -- -        -          -         -         Quit and then restart Outlook 2002. -- Add a    Add a     Add a     Add a      Add a     Add a     Add a shortcut  shortcut  shortcut  shortcut   shortcut  shortcut  shortcut to public to public to public to public to public to public to public folder A folder A  folder A  folder A   folder A  folder A  folder A as        as        as        as         as        as        as Favorite  Favorite  Favorite  Favorite   Favorite  Favorite  Favorite folder   folder    folder    folder     folder    folder    folder name A2. name A2. name A2. name A2. name A2. name A2. name A2. -- -        -         Add a     -          -         -         - shortcut to public folder B                   as                    Favorite folder name B1. -- -        -         Delete    -          -         -         - the shortcut B1. -- -        -         -         -          -         Quit and  - then restart Outlook 2000. -- Delete  Delete    Delete    Delete      Delete    Delete    Delete the     the       the       the         the       the       the shortcut shortcut shortcut  shortcut    shortcut  shortcut  shortcut A2. A2. A2. A2. A2. A2. A2. -- Result: Resutlt:  Result:   Result:     Result:   Result:   Result: Both the Only the Only the  Only the    Only the  Only the  Both the shortcut shortcut shortcut  shortcut    shortcut  shortcut  shortcut and     is        is        is          is        is        and Folder A deleted. deleted. deleted. deleted. deleted. Folder A are                                                         are deleted. deleted.

Additional query words: pf delete

Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbhotfixserver KB322372

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.