Microsoft KB Archive/264647

= Cannot Install Applications, Error Message States That the Uninstall Shield Is in Use =

Article ID: 264647

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q264647



SYMPTOMS
When you attempt to install any application, the installation may stop and you may receive the following error message:

The Uninstall Shield is in use. Please stop the Uninstall Shield and try again.



CAUSE
This behavior can occur when the permissions on the Uninst.exe file and on the C:\Winnt directory are not set correctly.



RESOLUTION
To resolve this issue, set the permissions on both the C:\Winnt directory and the Uninst.exe file to:

Administrators\Full Control

System\Full Control

Keywords: kbprb KB264647

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