Microsoft KB Archive/945796

= You receive a message that states that the product key is invalid, or you receive an error message when you start Expression: &quot;The licensing didn't start properly. (80070005)&quot; =

Article ID: 945796

Article Last Modified on 12/10/2007

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APPLIES TO


 * Microsoft Expression Blend
 * Microsoft Expression Media
 * Microsoft Expression Studio
 * Microsoft Expression Design

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SYMPTOMS
When you first start Microsoft Expression, you may experience one of the following symptoms:  You use an administrator account to install Expression. Then, you enter the product key and then click Continue. In this scenario, Expression is activated successfully as expected.

However, if you log on to the computer by using a different administrator account and then start Expression, you are prompted to enter the product key. When you enter the product key, you receive a message that states that the product key is invalid.

You have already activated Expression successfully. Therefore, you do not expect to be prompted to enter the product key. When you enter the product key and then click Continue, you receive the following error message:

The licensing didn't start properly. (80070005)



You may experience this issue with one of the following Expression programs:
 * Microsoft Expression Blend
 * Microsoft Expression Media
 * Microsoft Expression Design

Note This issue is not known to occur with Microsoft Expression Web.



WORKAROUND
To work around this issue, use the following methods in the order in which they appear. If the issue is not resolved after you use a method, go to the next method.

Method 1: Start Expression as a different user
To do this, follow these steps:
 * 1) Log on to the computer by using the credentials of a different user, and then start Expression.
 * 2) Enter the product key when you are prompted to do this, and then click Continue.
 * 3) If you can activate Expression successfully, log off the computer, and then log on as the original user.
 * 4) Start Expression to verify that it starts correctly.

Method 2: Start Expression as an administrator
To do this, follow these steps:  Create a new user account, and then add the new user account to the local Administrators group.

For more information about how to create and to configure a user account in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

279783 How to create and configure user accounts in Windows XP

For more information about how to create and to configure a user account in Windows Vista, visit the following Microsoft Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/68a1c4fd-b3f6-4cb9-93a1-8a6023836e531033.mspx

 Log on to the computer by using the new user account that you created, and then start Expression. Enter the product key when you are prompted to do this, and then click Continue. If you can activate Expression successfully, log off the computer, and then log on as the original user.</li> Start Expression to verify that it starts correctly.</li> Remove the administrator user account that you created in step 1.

Note This step is optional. You do not have to remove the administrator account if you want to keep it.</li></ol>

Method 3: Configure Expression to run as an administrator
To do this, follow these steps, as appropriate for the operating system that you are running.

Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.

Windows Vista

 * 1) Click Start, point to All Programs, point to Microsoft Expression, right-click the Expression   shortcut, and then click Properties.
 * 2) On the Shortcut tab, click Advanced.
 * 3) In the Advanced Properties dialog box, click to select the Run as administrator check box.
 * 4) Click OK two times.

Windows XP
<ol> Click Start, point to All Programs, point to Microsoft Expression, right-click the Expression  shortcut, and then click Run as.</li> In the Run As dialog box, click The following user.</li> In the User name box, type the local administrator account in the following format:

\Administrator

</li> In the Password box, type the administrator password, and then click OK.</li></ol>

Keywords: kberrmsg kbexpertiseinter kbtshoot kbprb KB945796

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