Microsoft KB Archive/931270

= Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: &quot;Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience&quot; =

Article ID: 931270

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0
 * Microsoft Office Outlook 2003
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0:
 * You have installed the Microsoft Dynamics CRM client for Microsoft Office Outlook.
 * You install security update 925938, or you install hotfix package 921562.
 * You open and close e-mail messages, you send e-mail messages, or you delete e-mail messages.

In this scenario, Microsoft Office Outlook intermittently crashes, and you receive the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

Additionally, the following message is logged in the application event log: Event Type: Error Event Source: Microsoft Office 11 Event Category: None Event ID: 1000 Date: Time:  User: N/A Computer:  Description: Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, faulting module unknown, version 0.0.0.0,stamp 00000000, debug? 0, fault address 0xffffffff.



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935730 Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

