Microsoft KB Archive/129616

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Error Message: Cannot Find CANON.DRV

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Q129616

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11
 * Microsoft Windows for Workgroups versions 3.1, 3.11

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SYMPTOMS
You may experience any of the following problems when you are using a Canon BJ-200ex, BJC-600e, or BJC-4000 printer:

  When you click the Printer button in a Windows-based application's Print dialog box, you receive the following error message:

Cannot find CANON.DRV

 After you choose the Specific Printer button in the Print dialog box, the Orientation, Paper Size, Paper Resource, and Options buttons are unavailable. A Windows-based application causes a general protection (GP) fault when it cannot find the printer driver file.

CAUSE
The Setup program provided with the Canon printers listed above puts an incorrect entry in the [devices] section of the WIN.INI file.

RESOLUTION
To correct this problem, follow these steps:


 * 1) In Control Panel, double-click the Printers icon.
 * 2) Close the Printers dialog box.

Performing this action once corrects the problem.

MORE INFORMATION
Opening and closing the Printers dialog box from Control Panel causes Windows to correctly rewrite the [devices] section of the WIN.INI file by sorting the [PrinterPorts] section of the file.

The Setup program that is included with the printers listed in this article add an incorrect line to the [devices] section of the WIN.INI file. For example, Setup might add the following line:

"Canon BJC-600e=Canon BJC-600e,LPT1" In this case, the correct line is:

"Canon BJC-600e=bjc600e,LPT1" This problem does not occur if you install the printer through Control Panel. Canon is aware of this problem and has updated the Setup program to correct this error.

Additional query words: 3.00 3.00a 3.10 3.11 bj200ex bjc600e bjc4000 gpf

Keywords : win31

Issue type :

Technology : kbAudDeveloper kbWin3xSearch kbWFWSearch kbWin300 kbWin300a kbWin310 kbWin311 kbWFW310 kbWFW311