Microsoft KB Archive/832823

= You receive an &quot;Access Violation (0xC0000005 exception)&quot; error in Internet Explorer 6.0 =

Article ID: 832823

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows Millennium Edition</li></ul>

 Microsoft Windows 2000 Server</li></ul>

 Microsoft Windows 98 Second Edition</li></ul>

 Microsoft Windows NT 4.0</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
Microsoft Internet Explorer 6.0 stops responding when you try to open an HTML document or a Web page. Additionally, you receive the following error message:

Access Violation (0xC0000005 exception)

<div class="cause_section">

CAUSE
This problem may occur when you use Internet Explorer 6.0 to open an HTML document or a Web page that contains SPAN tags. If a SPAN tag is not closed correctly by using the </SPAN> tag, an access violation may occur.

The <SPAN> tag is an inline element that renders text by using a style sheet. The tag is typically used to change the style of an element or of a block of text.

<SPAN> tags are also used to group inline elements in an HTML document. For example, the following HTML document may cause an access violation because the </SPAN> tag is missing. <style type=&quot;text/css&quot;> #three {         position: absolute; }       #one #two {         position: absolute; }

<div id=&quot;one&quot;> In 'one' <SPAN id=&quot;two&quot;> In 'two'

-> The </SPAN> tag is missing

<div id=&quot;three&quot;> In 'three'

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Internet Explorer 6.0 SP1 for Windows Server 2003 x86
<pre class="fixed_text">  Date         Time   Version            Size    File name --  27-Oct-2004  00:40  6.0.3790.227    2,925,056  Mshtml.dll

Internet Explorer 6.0 SP1 for Windows Server 2003 IA-64
<pre class="fixed_text">  Date         Time   Version            Size    File name ---  27-Oct-2004  01:43  6.0.3790.227    8,230,912  Mshtml.dll     IA-64 27-Oct-2004 01:40  6.0.3790.227    2,925,056  Wmshtml.dll    x86

Internet Explorer 6.0 SP1
<pre class="fixed_text">  Date         Time    Version            Size      File name --  17-Jun-2004  00:01   6.0.2800.1449    2,692,096   Mshtml.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbqfe kbie600sp2fix kbfix kbbug kbie600presp2fix kbprb KB832823

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