Microsoft KB Archive/291798

= Performance Loss When Termsrv.exe Uses Registry Keys =

PSS ID Number: 291798

Article Last Modified on 10/16/2002

-

The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP6

-



This article was previously published under Q291798



SYMPTOMS
When the Termsrv.exe process is running, a performance loss may occur. Note that this problem may be more noticeable when you start programs.



CAUSE
On a Windows NT Server 4.0, Terminal Server Edition-based computer, the Termsrv.exe process frequently uses certain registry keys, especially when you start programs. When the Termsrv.exe process uses these registry keys, a performance loss may occur.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT Server 4.0, Terminal Server Edition service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

To help manage use of the frequently-used registry keys and to try to help improve performance, the frequently-used registry keys are now cached.

The English version of this fix should have the following file attributes or later:

  Date        Time             Size     File name     Platform 11/27/2000 07:37p           408,848  Kernel32.dll  Intel 09/22/1999 10:13p           640,272  Kernel32.dll  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbenv kbQFE KB291798

Technology: kbNTTermServ400 kbNTTermServ400sp6 kbNTTermServSearch kbWinNT400search kbWinNTS400search kbWinNTsearch kbWinNTSsearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.