Microsoft KB Archive/310903

= An ActiveSync Restoration from a Backup Does Not Restore the POP3/IMAP4 Tables =

Article ID: 310903

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft Windows CE Palm-size PC 2.01 software
 * Microsoft ActiveSync 3.6
 * Microsoft ActiveSync 3.5

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This article was previously published under Q310903



SYMPTOMS
The ActiveSync Backup tool cannot restore Internet Message Access Protocol (IMAP) or Post Office Protocol 3 (POP3) mailboxes in Pocket Inbox on a Pocket PC.



CAUSE
IMAP and POP3 Inboxes are uniquely identified when they are created. When you restore IMAP and POP3 Inboxes from a backup, the unique identifier on the database is likely to change, causing the restored mail not to be associated with the service from which it was received.



RESOLUTION
To work around this issue, delete your POP3/IMAP service, and then download your e-mail messages again. Your original mail is not lost; it is moved to the ActiveSync folder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbprb KB310903

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