Microsoft KB Archive/289994

= OL2002: Error Message Appears During Chapura PocketMirror Setup =

Article ID: 289994

Article Last Modified on 2/27/2002

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q289994



SYMPTOMS
During the installation of the Palm Mail conduit that is included with your Palm device, you are asked whether you want to configure your mail settings now. If you have no existing profiles and you click Yes, you receive an error message similar to the following:

Emailwiz caused an exception 6d007eH in module MSMAPI32.DLL at 0167:35424elb



CAUSE
This behavior occurs because the Palm software cannot create a new profile in Outlook 2002.



WORKAROUND
To work around this behavior, manually create a profile in Outlook:
 * 1) Start Outlook 2002, and then click the Tools menu.
 * 2) Click Email Accounts, click Add a new e-mail account, and then click Next.
 * 3) Click a type of account, and then click Next.
 * 4) In the E-mail Accounts dialog box, complete the User Information, Server Information, and Logon Information sections, and then click Next.
 * 5) Click Finish.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Chapura and 3Com Corp., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbhardware kbprb kb3rdparty kbpending KB289994

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