Microsoft KB Archive/194456

Errors in E-mail Projects Using Internet Explorer 5 Beta 2

PSS ID Number: Q194456 Article last modified on 02-16-1999

WINDOWS:99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Graphics Studio Greetings 99 == Microsoft Graphics Studio Home Publishing 99 == 

= SYMPTOMS =

After you install Microsoft Internet Explorer 5 Beta 2, you may experience any of the following symptoms when you attempt to create an e-mail project:


 * You may receive “general protection fault” or “invalid page fault” error messages.
 * You may be unable to edit objects.
 * You may receive error messages when you attempt to create an e-mail project.
 * You may receive error messages when you attempt to open or save an e-mail project.

NOTE: These symptoms do not occur when you create paper projects.

= CAUSE =

This behavior can occur because e-mail projects in Greetings 99 and Home Publishing 99 rely heavily on functionality provided by Microsoft Internet Explorer 4.0.

Internet Explorer 5 Beta 2 includes many newer components and files that do not work properly with Greetings 99 or Home Publishing 99.

= RESOLUTION =

To resolve this issue, uninstall Internet Explorer 5 Beta 2.

For additional information about how to uninstall Internet Explorer 5, please see the following article in the Microsoft Knowledge Base:

Q193934 How to Uninstall Internet Explorer 5 Beta

= MORE INFORMATION =

The following information is included in the Readme.txt file provided with Internet Explorer 5 Beta 2:

E-mail Projects in Greetings 99 and Home Publishing 99 ——————————————————

If you install Internet Explorer 5 Beta 2 with Greetings 99 or Home Publishing 99, we recommend against working in the “e-mail projects” portion of these products.

The functionality that is affected when you run the e-mail projects portion of these products includes selecting and formatting objects, saving and loading projects, and previewing messages.

To resolve this issue, uninstall Internet Explorer 5 Beta 2 to restore the full functionality of the Greetings and Home Publishing products.

Additional query words: gr99 greet99 hp99 crash hang freeze gpf ipf kbimu

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========================================================= Keywords : kbenv kberrmsg kbinterop kbimu Version : WINDOWS:99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.