Microsoft KB Archive/115272

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General Protection Fault at Module EHNWNNET.DRV

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Q115272

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
 * Microsoft Windows 3.1

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SYMPTOMS
The following error message can be generated on a PC that contains a 5250 emulation board for communication to an IBM AS/400:

MSWord caused a General Protection Fault in module EHNWNNET.DRV.

STATUS
IBM is aware of this error and has available a Program Temporary Fix (PTF SF14263) for the AS/400. IBM also offers two documents, II06590 and II05474, which can be downloaded through the IBM ECS network.

NOTE: PTFs are dated, and therefore the PTF number may change. If this is the case, you should get the updated PTF from IBM.

The IBM Technical Support number is (800) 772-2227. The IBM Customer Service number is (800) 426-2468.

WORKAROUND
Be sure that any memory being used by the 5250 is excluded both in the memory manager loaded in your CONFIG.SYS file (EMM386.EXE, 386MAX, and so forth) and with an EMMExclude statement in the [386ENH] section of your SYSTEM.INI file.

MORE INFORMATION
If DRWATSON.EXE was running at the time of the general protection (GP) fault, the entry in the DRWATSON.LOG will read:

WINWORD had an 'Exceed Segment Bounds (Read)' fault at EHNWNNET 3:02d6.

The IBM products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 6.00a GPF AS/400 6.00c winword word6

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