Microsoft KB Archive/191553

= Urban Assault Stops Responding After Introductory Movie Is Played =

Article ID: 191553

Article Last Modified on 4/8/2003

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APPLIES TO


 * Microsoft Urban Assault

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This article was previously published under Q191553



SYMPTOMS
When you try to start Microsoft Urban Assault, the game may stop responding (hang) after the introductory movie is played.

You may also receive an error message similar to the following:

The instruction at 0423dl0x001 reference memory at 0x00000017 memory could not be read.



CAUSE
This issue may occur if you do not have a sound card or if the sound card installed in your computer is disabled. Urban Assault requires that a Windows-compatible sound card be installed in your computer.



RESOLUTION
To resolve this issue, verify that your sound card is installed and functioning correctly. To do this, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Device Manager tab.
 * 4) Double-click Sound, Video And Game Controllers to expand the branch.

If you do not see a Sound, Video And Game Controllers entry, or if no sound card is listed under this entry, verify that a sound card is installed in your computer. If a sound card is installed in the computer, contact the manufacturer of the computer or the sound card and request help reinstalling the sound card drivers.

If a sound card is listed under the Sound, Video And Game Controllers branch, but you see a red X next to the sound card, follow these steps:
 * 1) Click the sound card, and then click Properties.
 * 2) On the General tab, click to select the Original Configuration check box.

If you do not see an Original Configuration check box, click to clear the Disable In This Hardware Profile check box.

Note If you are using Microsoft Windows 98, click Enable Device.
 * 1) Click OK.
 * 2) Repeat steps 1-3 for all other sound cards listed with a red X.
 * 3) Click Close, and then close Control Panel.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Urban Assault, version 1.0.

Additional query words: 1.00 msgame ua requires sysreqs kbfaq

Keywords: kberrmsg kbenv kbprb kbsound kbfaq KB191553

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