Microsoft KB Archive/300353

= E-mail Not Sent from MOM if Outlook Is Not the Default Mail Client =

Article ID: 300353

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q300353



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
If Microsoft Outlook is not the default mail client on the Database Access Server/Consolidator-Agent Manager (DCAM), e-mail messages may not be sent and you do not receive any event information or error message that explains why the e-mail messages are not sent.



CAUSE
This behavior may occur if Microsoft Exchange Server is the message transport in Microsoft Operations Manager (MOM), but Microsoft Outlook is not the default mail client for DCAM servers that use e-mail to respond to alerts.



WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this behavior, specify Outlook as the mail client if you are prompted to do so when Outlook starts. If you are not prompted to do so when Outlook starts, you can set Outlook as the default mail client by editing the registry. To do so:  Start Registry Editor, and locate the following registry key:

 Change the value for (Default) to Microsoft Outlook, and then quit Registry Editor.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The information in this article does not apply if Simple Mail Transport Protocol (SMTP) is the e-mail server transport.

Keywords: kbbug kbenv kbinterop kbpending KB300353

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