Microsoft KB Archive/96125

= 3COM: Conversion to Mail 3.0 Windows Client Fails =

Article ID: 96125

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to 3Com 3+Mail 3.0

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This article was previously published under Q96125



SYMPTOMS
An attempt to use the Conversion Utility from 3Com 3+Mail for Microsoft Mail for PC Networks version 3.0 with Microsoft Mail for Windows version 3.0 does not work properly. Messages are missing and folders are incomplete.



CAUSE
The Conversion Utility was written for version 2.1 of the Microsoft Mail database architecture. It does not place the folders into the Windows client Mail Message File (.MMF).



RESOLUTION
Use the MS-DOS client to determine if the folders have been converted. The Conversion Utility can convert the folders correctly but has not placed the folders into the Windows client .MMF file.

If this is the case, use the Windows-based CONVERT.EXE program, provided with Microsoft Mail version 3.0, to convert the MS-DOS client folders into Windows folders.

After you run CONVERT.EXE, if the folders do not appear in the Windows client, perform the following five steps to regenerate the folders in the MS-DOS client:
 * 1) Archive the folders
 * 2) Delete the folders
 * 3) Recreate the folders
 * 4) Restore the archive
 * 5) Use the CONVERT.EXE program to move the folders into the .MMF file

Additional query words: 1.00

Keywords: KB96125

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