Microsoft KB Archive/946961

= You experience some issues when you use Entourage 2008 for Mac after you use the Time Machine backup tool =

Article ID: 946961

Article Last Modified on 1/3/2008

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APPLIES TO


 * Microsoft Entourage 2008 for Mac

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SYMPTOMS
You use the Time Machine backup tool to restore your Macintosh computer to an earlier version. After you do this, you may experience some issues when you use Microsoft Entourage 2008 for Mac.



CAUSE
This issue occurs when you restore a damaged Entourage 2008 user database from the Time Machine backup hard disk drive.



WORKAROUND
To work around this issue, restore all the files in the Microsoft User Data folder from an earlier backup of the folder. To do this, follow these steps:
 * 1) On the menu bar, click Spotlight, and then type Office 2008 Identities . Spotlight searches for the Office 2008 Identities folder.
 * 2) After you locate the folder, click Time Machine on the Dock. This procedure passes the Spotlight search to Time Machine.
 * 3) In the Time Machine &quot;time travel&quot; window, browse the backup files. To do this, use the large arrows on the right side of the search window or the timeline on the right edge of the Time Machine window.
 * 4) Locate and then select the most recent backup version of the Office 2008 Identities folder.
 * 5) Click Restore.



MORE INFORMATION
The Apple OSX Leopard operating system includes the Time Machine backup tool. Time Machine automatically makes hourly, daily, and weekly incremental backups of the Macintosh computer's hard drives. These backups are in whole file increments. This means that every time that a file changes, the whole file is backed up to the Time Machine hard disk.

The Entourage 2008 user database can change every time that you use Entourage 2008. This means that Time Machine backs up the whole database to the Time Machine hard disk each hour that you use Entourage 2008. If Time Machine starts an automatic backup while Entourage 2008 is modifying the user database, the backup process may damage the backup copy of the user database.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: ent2008 ent2k8

Keywords: kbtshoot kbbackup kbexpertisebeginner kbprb KB946961

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