Microsoft KB Archive/271761

= Error message: Setup is unable to find the Works services file =

Article ID: 271761

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Digital Image Suite 9
 * Microsoft Digital Image Suite 10
 * Microsoft Digital Image Pro 9
 * Microsoft Digital Image Pro 10
 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Money 2001 Standard Edition
 * Microsoft Money 2002 Standard Edition
 * Microsoft Money 2003 Standard Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Digital Image Pro 7.0
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Express 9.0
 * Microsoft Picture It! Express 10
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo Premium 9
 * Microsoft Picture It! Premium 10
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Digital Image Standard 2006
 * Microsoft Digital Image Starter Edition 2006
 * Microsoft Digital Image Suite 2006

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This article was previously published under Q271761



SYMPTOMS
When you try to remove one of the Microsoft programs that is listed in the &quot;Applies To&quot; section, you may receive the following error message:

Setup is unable to find the works services file.

If you click OK, you receive the following error message:

Canceling the Installation Wizard

The Installation Wizard was interrupted before Microsoft Picture It! could be completely installed.

To install Microsoft Picture It! at a later time, insert the disc into the disc drive. On the Windows taskbar, click the Start button, and then click Run. In the Open box, type the name of the disc drive you are using, followed by setup.exe (for example: G:\pip\setup.exe).

To exit the Installation Wizard, click Finish.



CAUSE
This behavior can occur if you removed one of the programs listed at the beginning of this article without using the Add/Remove Programs tool in Microsoft Windows.



RESOLUTION
To resolve this behavior, reinstall the Microsoft program that you are trying to remove, and then remove the program by using the Add/Remove Programs tool in Control Panel.

Additional query words: pip2001 greetings works services wizard remove pip 2003 pip2003

Keywords: kberrmsg kbsetup kbprb kbfaq KB271761

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