Microsoft KB Archive/196969

= SBS: Proxy Will Not Start If Clients Folder Is Deleted =

Article ID: 196969

Article Last Modified on 10/3/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0

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This article was previously published under Q196969



SYMPTOMS
If the %SystemDrive%\SmallBusiness\Clients folder is deleted or moved and the Small Business Server (SBS) computer is restarted, Proxy will fail to start and the following error will be displayed:

Initialization of the dynamic link library C:\WINNT.SBS\system32\MSPHLPR.dll failed. The process is terminating abnormally.

Also, IIS services will not start as they depend on the Proxy service to be running.



CAUSE
The Msplat.txt file, which has local address table (LAT) information in it, is currently saved in the %SystemDrive%\SmallBusiness\Clients\MS\Proxy folder. Deleting this directory structure deletes this file, which Proxy depends on during startup.



RESOLUTION
To work around this problem, re-create the missing directory structure (%SystemDrive%\SmallBusiness\Clients\MS\Proxy) and copy the Msplat.txt file from a client workstation on the %SystemDrive%\Mspclnt folder into the servers re-created folder.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
If the LAT is updated or customized, it is advisable to save a copy of this file to a safe location so that it may be restored quickly in the event that this file is ever damaged or lost.

Additional query words: smallbiz

Keywords: kbbug kbpending KB196969

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