Microsoft KB Archive/291892

= You receive an &quot;Hlink.dll can't be loaded&quot; or a &quot;PowerPoint failed to load Hlink.dll&quot; or a &quot;PowerPoint couldn't create a hyperlink to&quot; or a &quot;Hyperlink reference not valid&quot; error message when you view a presentation in PowerPoint 2002 =

Article ID: 291892

Article Last Modified on 9/8/2004

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APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q291892



For a Microsoft PowerPoint 2000 version of this article, see 237470.



SYMPTOMS
When you view a Microsoft PowerPoint presentation, you may receive one of the following error messages:

Microsoft PowerPoint

&quot;hlink.dll&quot; can't be loaded.

Microsoft PowerPoint

PowerPoint failed to load &quot;hlink.dll&quot;.

PowerPoint couldn't create a hyperlink to

Additionally, When you insert a hyperlink into a Microsoft Word document, you may receive the following error message:

Error! Hyperlink reference not valid



CAUSE
The Hlink.dll file is missing, damaged, or the wrong version.



RESOLUTION
To resolve this problem, delete the Hlink.dll file on your hard disk (if it exists) and replace it. The Hlink.dll file is stored in a compressed CAB file, which you install with Microsoft Internet Explorer 5.0. To replace the Hlink.dll file, use either of the following methods.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1: Reinstall Internet Explorer 5
 Save any open files, and close all running programs. Click Start, point to Find, and then click Files or Folders. In the Named box, type hlink.dll. In the Look in box, make sure that drive C is selected. Click Find Now. If the Hlink.dll file is found, right-click it, and then click Rename on the shortcut menu. Rename the file from Hlink.dll to Hlink.old. Insert the Microsoft Office XP compact disc 1 into the CD-ROM or DVD-ROM drive. Click Start, click Run.</li> In the Open box, type the following:



NOTE:  is the drive letter of the CD-ROM or DVD-ROM drive.</li> Click OK.</li> Click Repair Internet Explorer, and then click OK. Windows reinstalls the Hlink.dll file to your system.</li></ol>

Method 2: Extract the Hlink.dll File
<ol> Save any open files, and close all running programs.</li> Click Start, point to Find, and then click Files or Folders.</li> In the Named box, type hlink.dll. In the Look in box, make sure that drive C is selected. Click Find Now.</li> If the Hlink.dll file is found, right-click it, and then click Rename. Rename the file from Hlink.dll to Hlink.old.</li> Insert the Microsoft Office XP compact disc 1 into the CD-ROM or DVD-ROM drive.</li> Click Start, click Run.</li> In the Open box, type the following if you are running Microsoft Windows 98:

extract :\IE5\En\IE_S1.cab IE_1.cab /L c:\ \desktop

If you are using Microsoft Windows NT 4.0 or Microsoft Windows 2000, type the following:

extract :\IE5\En\IENT_S1.cab IENT_1.cab /L c:\ \desktop

NOTE:  is the drive letter of the CD-ROM or DVD-ROM drive, and   is the folder that contains Windows.</li> Then, in the Open box, type the following to extract the Hlink.dll file, if you are running Windows 98:

extract c:\ \desktop\IE_1.cab hlink.dll /L c:\ \system

If you are using Windows NT 4.0 or Windows 2000, type the following:

extract c:\ \desktop\IENT_1.cab hlink.dll /L c:\ \system32

</li> Next, use the Microsoft Register Server (Regsvr32.exe) to register the Hlink.dll file manually on your 32-bit operating system. To use Regsvr32.exe, type the following

c:\ \system\Regsvr32 [/u] [/s]

where:

<ul> /u unregisters the .dll file</li> /s uses silent mode (displays no messages)</li>  is the name and path of the file you want to register.</li></ul>

For example, the following syntax registers the Microsoft Hlink.dll file, without displaying any messages, if you are running Windows 98:

c:\ \system\regsvr32 /s c:\ \system\hlink.dll

If you are using Windows NT or Windows 2000, the syntax is:

c:\ \system32\regsvr32 /s c:\ \system32\hlink.dll

</li></ol>

Additional query words: hlink hyperlink error ppt ppt10 ppt2002 2002 powerpnt 10.0 failed to load dll can t be loaded prb OfficeErrorMessages 10038

Keywords: kberrmsg kbtshoot kbnofix kbprb KB291892

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