Microsoft KB Archive/188085

= Hewlett-Packard DeskJet 660C Printer Cannot Print in Duplex =

Article ID: 188085

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q188085



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
You cannot print in duplex to Hewlett-Packard DeskJet 660C printer in Windows 98, even though the printer normally supports this functionality.

If you attempt to use the Hewlett-Packard DeskJet 660C printer driver included with Microsoft Windows 95, you receive the following error message:

Printer Driver Problem

Data needed by the printer driver cannot be found or has been corrupted.

Restart Windows and try printing again.



CAUSE
This behavior occurs because the Hewlett-Packard DeskJet 660C printer driver included with Windows 98 does not support duplex printing, and the version of the driver included with Windows 95 (version 9.02) is incompatible with Windows 98.



RESOLUTION
To resolve this behavior, contact Hewlett-Packard to inquire about the availability of an updated driver.

Keywords: kbprb kbprint KB188085

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