Microsoft KB Archive/325499

= PUB2002: Publisher Stops Responding When You Use the Default Novell Printer =

Article ID: 325499

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Publisher 2002 Standard Edition

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This article was previously published under Q325499





SYMPTOMS
If you open an existing publication or try to create a new publication in Microsoft Publisher 2002, you may receive the following error message:

Publisher has encountered an error and will be shutdown.

Note To view the details of the error message, click the link in the following text that appears in the error dialog box:

To see what data this error report contains, click here.

The following is the error signature that you receive after you click the link:   App Name   App Version   Module Name  Module Version  Offset --  Mspub.exe  10.0.3402.0   Mspub.exe    10.0.3402.0     0019650C



CAUSE
This problem occurs because the default printer that you are currently using is a Novell Printer that has more than 72 characters in the name.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Size       File name ---  30-Aug-2002   13:09  1,587,712  Mspub_admin.msp 30-Aug-2002  12:47    641,536  Mspub.msp 30-Aug-2002  14:29      3,106  Readme.txt After the hotfix is installed, the following files will have the listed attributes or later:   Date           Time  Version         Size       File name --  23-Aug-2002   17:59  10.0.4420.0     3,439,176  Mspub.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB325499

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