Microsoft KB Archive/255060

= OLEXP: Unable to Connect to Hotmail Server in Outlook Express =

Article ID: 255060

Article Last Modified on 2/28/2007

-

APPLIES TO


 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 2
 * Microsoft Internet Explorer 5.0
 * Microsoft Windows 2000 Standard Edition

-



This article was previously published under Q255060



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you use Microsoft Outlook Express to connect to the Hotmail server, you may not be able to connect and you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click the Details button, the following error message may be displayed:

MSIMN caused an invalid page fault in module Msoe.dll at address

Then Outlook Express closes out.

Removing and re-creating the Hotmail account in Outlook Express took care of this error message.



CAUSE
This behavior can be due to changed properties on the Hotmail account. However, an intermittent problem usually turns out to be a connectivity or Hotmail server issue.



RESOLUTION
To resolve this behavior, delete the Hotmail account and then recreate it in Outlook Express.



MORE INFORMATION
More advanced troubleshooting involves performing one of the the following tasks:

 Enabling Hypertext Transfer Protocol (HTTP) logging

OR

 Identifying the point where Outlook Express fails to retrieve mail from the Hotmail server.

Additional query words: w2kie

Keywords: kbprb KB255060

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.