Microsoft KB Archive/196110

= MSPS: E-Mail Message Playback from Remote Location Is Choppy =

Article ID: 196110

Article Last Modified on 10/13/1999

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APPLIES TO


 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q196110



SYMPTOMS
When you attempt to listen to e-mail messages from a remote location using Microsoft Call Manager, message playback may be choppy or you may hear an excessive amount of static on the line.



CAUSE
This behavior can occur if Microsoft Outlook Express is in use at the same time you attempt to listen to e-mail messages from a remote location.



RESOLUTION
To prevent this issue from occurring, make sure Outlook Express is not in use at the same time you attempt to listen to e-mail messages from a remote location.



MORE INFORMATION
Call Manager uses Outlook Express to store e-mail messages.

If Outlook Express is used to compose or read e-mail at the same time you attempt to listen to e-mail messages from a remote location, audio quality of message playback deteriorates markedly.

Additional query words: mcps telephone msvoice oe

Keywords: kbprb kbsound KB196110

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