Microsoft KB Archive/152810

Money Xfer: Funds Transferred in the Wrong Direction

PSS ID Number: Q152810 Article last modified on 09-12-1997

4.0 4.0a

WINDOWS

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========================================================= 4.0 4.0a WINDOWS kbonline kbusage kbprb

= SYMPTOMS =

After you submit an electronic transfer between two online enabled accounts, the funds may be transferred in the wrong direction. For example, you may send an instruction to transfer money from savings to checking and the money is actually transferred from checking to savings.

= RESOLUTION =

This can happen if the Xfer instruction is edited in the online services outbox and the call to the bank is made immediately.

To prevent this problem, use one of the following resolutions:

  Never edit the transaction from within the online services list of instructions to send. If changes need to be made, click Go To and then click Account Register. Make the changes to the original transaction. -or-   After editing the transaction in the online services list of instructions, exit the Online Services area (click Go To and then click Contents or Account Register). Return to the Online Services area and make the call, sending the Xfer instructions. 

= MORE INFORMATION =

Microsoft has confirmed this to be a problem in Money versions 4.0 and 4.0a. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

If you have not edited your transaction and it went in the wrong direction, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q149778 TITLE : Online: Transfers Between Accounts in Wrong Direction

KBCategory: kbonline kbusage kbprb KBSubcategory:

Additional reference words: w_money checking savings credit card incorrect Snake

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========================================================= Version : 4.0 4.0a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.