Microsoft KB Archive/269177

= SMS: Calls to GetKeyboardType May Not Work =

Article ID: 269177

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q269177



SYMPTOMS
Programs that call the GetKeyboardType function on Microsoft Windows 2000-based computers may not return the correct keyboard information, even if a standard keyboard is in use. This issue may cause a variety of symptoms to occur. The symptoms depend on how the program is designed to deal with a return value of '0' from GetKeyboardType.

This behavior occurs when Systems Management Server (SMS) Remote Control is installed on the Windows 2000-based computer, or on a Windows NT 4.0 workstation.



Windows 2000
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack

Windows NT 4.0
There is no supported fix at this time.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4.



MORE INFORMATION
Valid keyboard types that GetKeyboardType can return are 1 through 7. 0 is not a valid keyboard type. For more information about the GetKeyboardType function, see the following Microsoft Developer Network (MSDN) Web site:

http://msdn.microsoft.com/library/psdk/sysmgmt/sysinfo_3qsl.htm

Sample Symptoms
When this issue occurs, symptoms similar to the following sample symptoms may occur.

IBM Personal Communicator
You may receive the following error message:

PCSKBD110 - Enhanced 101 or 102 key US and Non US keyboards is not supported.

Oracle Client Software
You may receive the following error message:

Event ID 26

Application error: F45RUN caused a General Protection Fault in module UT23WIN.DLL at 0001:09D0.

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kbfix kbsms200presp3fix kbsms200presp4fix KB269177

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