Microsoft KB Archive/115268

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Word Basic Error 504 Using PackRat 5.0 Print Merge Command

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Q115268

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
 * Microsoft Word for Windows, version 7.0

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SYMPTOMS
When doing a mail merge using Word 6.0 or 6.0a and PackRat 5.0, you may receive the following error:

WordBasic Error 504

Window does not exist

This error does not occur when doing a print merge in Word 2.x for Windows.

CAUSE
When doing a merge using PackRat 5.0, PackRat first examines the mail merge main document and removes any attachments using a macro called PRMERGE. When it doesn't find any attachments, it generates the above error and does not consider the current active document a mail merge main document.

STATUS
Polaris is aware of the problem with the PRMERGE macro and and has a workaround for the problem. For more information, please contact Polaris by calling(619)735-2300.

WORKAROUNDS
Method 1:

"Create an empty datafile and attach it to the document so it is a mail merge main document." Method 2:

"Use ODBC to merge with PackRat 5.0. The PackRat files are based on dBASE. Make sure Confirm Conversions is checked when selecting the data source. In the Confirm Data Source dialog box, select 'dBase files via ODBC' then choose OK."

The Polaris products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 6.00a pack rat PackRat print merge mail word7 word6 6.00c word95 winword odbc macro

Keywords : kbprint kbmerge

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