Microsoft KB Archive/330173

= Cannot Hotsync Your Palm m500-Series Handheld Device =

Article ID: 330173

Article Last Modified on 5/22/2003

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q330173



SYMPTOMS
When you try to Hotsync your Palm m500-series handheld device, the Hotsync may only partially complete, or it may not work at all.



CAUSE
This issue may occur if a static electricity discharge occurs when you put your Palm m500-series handheld device into the cradle.



RESOLUTION
To resolve this issue, contact Palm to inquire about the availability of a fix for this issue. For information about how to contact Palm, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kb3rdparty KB330173

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