Microsoft KB Archive/932626

= Various problems may occur after you disconnect a PCMCIA storage device when a Windows Vista-based computer is asleep =

Article ID: 932626

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Starter
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
Consider the following scenario. You connect a PCMCIA storage device to a Windows Vista-based computer. For example, the device may be a PCMCIA card reader. Next, you put the computer to sleep, disconnect the device from the computer, and then wake the computer from sleep. In this scenario, you may experience one of the following problems:  The PCMCIA storage device is still listed in Windows Explorer, even though the device was disconnected. When you reconnect the PCMCIA storage device, the device does not work. The computer stops responding (hangs). After the computer has been running for a while, you receive a Stop error message that resembles the following:

STOP 0x0000009F

DRIVER_POWER_STATE_FAILURE





Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
We do not recommend that you disconnect devices from the computer while the computer is asleep or on standby. Instead, disconnect devices when the computer is turned off or when the computer is in a fully operational state. For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Winx64 Windowsx64 64bit 64-bit storage IDE ATAPI device CF SD MS reader BugCheck Bug Check BSOD hang freeze NMI bluescreen blue screen noreschange noarneeded noadddependency

Keywords: kbbug kbfix kbqfe kbexpertisebeginner kbhotfixserver KB932626

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