Microsoft KB Archive/167132

= XADM: Access Violation in Store.exe After Upgrading to SP4 =

Article ID: 167132

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q167132





SYMPTOMS
After you upgrade to Microsoft Exchange Server Service Pack 4 or Microsoft Exchange Server version 5.0, the information store may raise a general protection fault (GPF), resulting in a Drwtsn32.log similar to the one below:   Application exception occurred: App: Store.DBG (pid=333) When: 4/8/1997 @ 15:27:56.295 Exception number: c0000005 (access violation)



CAUSE
An invalid address for a recipient is sent in a message to the information store. While processing the message, the information store mishandles the address and causes the access violation.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 4.0 and 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

This problem was corrected in the latest Microsoft Exchange Server 5.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



MORE INFORMATION
State Dump for Thread Id 0x107   EAX=00000000  EBX=00000000  ECX=00000000  EDX=00ef8cec  ESI=fffffffc EDI=021340e7 EIP=0200d01b ESP=01c3f51c  EBP=01c3f5c8  EFL=00000246 CS=001b DS=0023  ES=0023  SS=0023  FS=003b  GS=0000

Function: CbStrlenWithoutNullW: 0x0200d015 33c0             xor          eax,eax 0x0200d017 8b4c2404         mov          ecx,dword ptr [esp+04] FAULT-->0x0200d01b 663901           cmp          word ptr [ecx],ax 0x0200d01e 740c             je           0200d02c 0x0200d020 83c002           add          eax,02 0x0200d023 83c102           add          ecx,02 0x0200d026 66833900         cmp          word ptr [ecx],00 0x0200d02a 75f4             jne          0200d020 0x0200d02c c20400           retn         0004

*> Stack Back Trace <* FramePtr ReturnAd Param#1 Param#2  Param#3  Function Name 01c3f518 02033240 00000000 00000000 00b98ad8 STORE!CbStrlenWithoutNullW+0x6 01c3f5c8 02111c79 00f00a4c 00b98ad8 01c3f968 STORE!EcEntryIdFromORName+0xa0c 01c3f970 021116ba 00f05b2c 00000000 00000001 STORE!EcDeliverNDR+0x21a 01c3fb44 0211cee5 00ef1cbc 00eef58c 00ee8edc STORE!EcDeliverReport+0x1334 01c3fd6c 0211c905 00ef1cbc 00ee8edc 00b988cc STORE!EcTferInMessage+0x37a 01c3ff90 0204ef4c 00000000 00330012 00dbfbe4 STORE!FStartTransferIn+0x5f5 01c3ffb8 77f04f4a 00000000 00dbfbe4 c0000034 STORE!EcProcessTask+0x129 01c3ffec 00000000 00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x69

or

  *> Stack Back Trace <* FramePtr ReturnAd Param#1 Param#2  Param#3  Function Name 0113f9c8 02033240 00000000 00000000 00f142dc STORE!CbStrlenWithoutNullW+0x6 0113fa78 0203528e 00f00b04 00b9a2f8 0113fad0 STORE!EcEntryIdFromORName+0xa0c 0113fad8 02035cb1 00b9a2a4 00f142dc 00000000 STORE!EcSetOriginatorProps+0x7a 0113fc88 0204c832 00b988cc 00b94768 00f0a2ec STORE!EcDeliverMessage+0x813 0113ff90 0204ef4c 00f08b54 00030001 00dbfbe4 STORE!FStartReceive+0x6a1 0113ffb8 77f04f32 00000000 00dbfbe4 c0000034 STORE!EcProcessTask+0x129 0113ffec 00000000 0204ee23 00000000 00000000 KERNEL32!BaseThreadStart+0x51

Additional query words: Crash Corrupt Address sp1 IMC

Keywords: kbbug kbfix kbusage KB167132

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