Microsoft KB Archive/245120

= "STOP 0x0000003F" When NAI Antivirus Software Is Installed =

PSS ID Number: 245120

Article Last Modified on 8/27/2002

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q245120



SYMPTOMS
When you use Networks Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT, you may receive the following STOP error message:

STOP: 0x0000003F (0x00000000,0x00000000,0x00000000,0x00000000)NO_MORE_SYSTEMS_PTES



CAUSE
This behavior can occur if you install Networks Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT version 4.0.2, 4.0.3, or 4.0.3a in Windows NT Server version 4.0 or Windows NT Workstation version 4.0 with Service Pack 3 installed.



RESOLUTION
To resolve this issue, install the latest service pack for Windows NT Server 4.0 or Windows NT Workstation 4.0.

For information about obtaining the latest service pack, please see the following article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



MORE INFORMATION
You can determine the version of Network Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT that you have installed by verifying the dates of the following filter drivers. If the dates of the drivers appear to be the same as indicated here, you have installed Network Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT version 4.0.2, 4.0.3, or 4.0.3a:

NaiFsRec.sys Wed Dec 09 15:54:25 1998

NaiFiltr.sys Wed Dec 09 15:54:24 1998

For more information about Network Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT, please visit the following Web site for Network Associates, Inc.:

http://www.nai.com/

NOTE: On December 1, 1997, McAfee Associates merged with Network General Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form Network Associates, Inc. The combined company subsequently acquired Dr Solomon's Software, Trusted Information Systems, Magic Solutions, and CyberMedia, Inc.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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Keywords: kbprb KB245120

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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