Microsoft KB Archive/812993

= The MTA quits unexpectedly on your Exchange Server 5.5 computer =

Article ID: 812993

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
You may experience the following symptoms on your Microsoft Exchange Server 5.5 computer:  The message transfer agent (MTA) quits unexpectedly. You receive the following Dr. Watson error message:

An application error has occurred and an application error log is being generated.

emsmta.exe

Exception: access violation (0xc0000005), Address: 0x 005699c1

  The following event messages may be logged in the Application log: Event ID 4097

Source: Dr. Watson

Description:

The application, exe\emsmta.dbg, generated an application error. The error occurred on  @. The exception generated was c00000005 at address 005699c1 (oeprbind) Event ID 2219

Source: MSExchangeMTA

Category: Field Engineering

Description:

The MTA is running recovery on the internal message database because the MTA was not shut down cleanly. This operation may take some time. Status updates will be written to the Windows NT Event Log. [DB Server MAIN BASE %1 %2] (14)

Event ID 2206

Source: MSExchangeMTA

Category: Field Engineering

Description:

The MTA database recovery operation is now checking queue:, the file name of this queue is:. [DB Server MAIN BASE %1 %2] (14)

Event ID 2207:

Source: MSExchangeMTA

Category: Field Engineering

Description:

The MTA database recovery operation has completed successfully. Recovery details can be found in the file:. [DB Server MAIN BASE %1 %2] (14) 

When you try to restart the MTA, it starts successfully.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

Note You must have a Visual Studio license agreement to obtain this hotfix.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 5.5 Service Pack 4.

Restart requirement
Installing or removing this hotfix may cause reboots because the Microsoft Systems Management Server (SMS) installer will not be changed to take any fixes. Depending on your configuration, you may have to restart the computer after you install this hotfix. The Microsoft Exchange System Attendant service and all the dependent services are automatically restarted when you install the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 01-Aug-2001 16:02                     41,325  Dbserver.sch 16-Sep-2002 14:49                     88,248  Dsadap.xv2 16-Sep-2002 14:49                     33,049  Edi.xv2 15-Jan-2003 19:33  5.5.2657.15     1,941,776  Emsmta.exe 15-Jan-2003 19:20  5.5.2657.15        69,904  Ems_rid.dll 13-Jun-2001 16:05                    133,435  Infoplog.cfg 15-Jan-2003 19:21  5.5.2657.15        19,728  Maxapia.dll 15-Jan-2003 19:21  5.5.2657.15        12,048  Maxapiv1.dll 15-Jan-2003 19:34  5.5.2657.15       167,184  Mtacheck.exe 15-Jan-2003 19:21  5.5.2657.15       743,696  Mtamsg.dll 15-Jan-2003 19:21  5.5.2657.15        16,144  Mtaperf.dll 15-Jan-2003 19:21  5.5.2657.15        16,656  Mtxapia.dll 15-Jan-2003 19:21  5.5.2657.15        11,536  Mtxapiv1.dll 13-Jun-2001 16:06                     50,789  P2.xv2 17-Sep-2001 17:45                     14,002  P42.tpl 16-Sep-2002 14:49                     41,222  P772.tpl 16-Sep-2002 14:49                      9,028  P772.xv2 29-Aug-2001 17:16                     23,350  Rdi.xv2 17-Jan-2003 17:56                    319,488  Uninst.exe 15-Jan-2003 19:20  5.5.2657.15       322,320  X400om.dll 15-Jan-2003 19:20  5.5.2657.15        40,208  X400omv1.dll 16-Sep-2002 14:49                     31,276  X500dap.tpl



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: XADM crashes

Keywords: kbhotfixserver kbexchange550presp5fix kbbug kbfix kbqfe KB812993

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