Microsoft KB Archive/168962

= Number of Copies Option Is Unavailable When Printing =

Article ID: 168962

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows 95

-



This article was previously published under Q168962



SYMPTOMS
When you try to print multiple copies of a document, the option to specify the number of copies in the Print dialog box may be unavailable.



CAUSE
The printer does not have the ability to hold all the information for a complete page in memory.



RESOLUTION
Use a program that handles printing multiple pages internally (such as Microsoft Word), or use a printer that can hold an entire page in its internal memory.



MORE INFORMATION
Dot-matrix and inkjet printers print one line at a time. When information is sent to these printers, it is printed immediately. The printer memory is then overwritten with the next line of data. Dot-matrix and inkjet printers cannot print multiple copies of a page because the information for the page does not remain in memory.

Laser printers print an entire page at one time, so all of the information for the page is held in the printer's memory. Laser printers can print multiple copies because the print job is still in the printer's memory.

Additional query words: win95 win95x grayed greyed out

Keywords: kbprint KB168962

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.