Microsoft KB Archive/937667

= An update is available for the New Zealand 2007 daylight saving time changes in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook =

Article ID: 937667

Article Last Modified on 10/2/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
After daylight saving time (DST) in New Zealand goes into effect on September 30, 2007, you experience the following problems in Microsoft Dynamics CRM 3.0:
 * When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the appointments and the tasks may be scheduled one hour ahead of the actual event time or one hour behind the actual event time.
 * Some activities and some resources in the service calendar in Microsoft Dynamics CRM may be scheduled one hour ahead of the actual event time or one hour behind the actual event time.



CAUSE
These problems may occur because the start dates and the end dates for DST will change in 2007. The dates will change according to the following table.



RESOLUTION
Important This update is a cumulative update that includes all the previous daylight saving time changes and all the previous time zone changes. This includes the hotfixes that are described in the following Microsoft knowledge Base articles:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

929082 Microsoft Dynamics CRM 3.0 update for Western Australia daylight saving time trial is available

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0
The following file attributes are for Microsoft Dynamics CRM 3.0.

The Chinese version and the Japanese version of Microsoft Dynamics CRM 3.0
The following file attributes are for the Chinese version and the Japanese version of Microsoft Dynamics CRM 3.0.

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
The following file attributes are for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client or the Microsoft Dynamics CRM 3.0 server.

Prerequisites
For more information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement
If you are prompted, restart the computer after you install this hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 and Microsoft Dynamics CRM client for Microsoft Office Outlook, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Microsoft Office Outlook.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB937667$\Spuninst folder.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbdatetime kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver kbcrmv3c KB937667

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