Microsoft KB Archive/327612

= User Profile Unload Failure When You Start, Quit, or Log Off NetMeeting =

Article ID: 327612

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q327612



SYMPTOMS
When you start, quit, or log off Microsoft NetMeeting, you may experience a user profile unload failure. The DebugView utility from Sysinternals shows that the handles are leaked by Lsass.exe and Services.exe. You may receive an error message that indicates that your user profile cannot be unloaded. The following event may also appear in the event log:

Type : Error

Event Id : 1000

Description : Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.

Detail: Access is denied



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name -  10-Oct-2002  19:45  5.0.2195.6076     124,176  Adsldp.dll 10-Oct-2002 19:45  5.0.2195.5781     131,344  Adsldpc.dll 10-Oct-2002 19:45  5.0.2195.5781      62,736  Adsmsext.dll 10-Oct-2002 19:45  5.0.2195.6052     358,160  Advapi32.dll 10-Oct-2002 19:45  5.0.2195.5265      42,256  Basesrv.dll 10-Oct-2002 19:45  5.0.2195.6058      49,424  Browser.dll 10-Oct-2002 19:45  5.131.2195.6072   469,776  Crypt32.dll 10-Oct-2002 19:45  5.0.2195.6012     135,952  Dnsapi.dll 10-Oct-2002 19:45  5.0.2195.6076      96,016  Dnsrslvr.dll 10-Oct-2002 19:45  5.0.2195.5722      45,328  Eventlog.dll 10-Oct-2002 19:45  5.0.2195.5907     222,992  Gdi32.dll 10-Oct-2002 19:45  5.0.2195.6059     146,704  Kdcsvc.dll 05-Sep-2002 18:18  5.0.2195.6048     200,976  Kerberos.dll 10-Oct-2002 19:45  5.0.2195.6079     708,880  Kernel32.dll 21-Aug-2002 09:27  5.0.2195.6023      71,248  Ksecdd.sys 03-Oct-2002 13:08  5.0.2195.6078     507,664  Lsasrv.dll 03-Oct-2002 13:08  5.0.2195.6078      33,552  Lsass.exe 10-Oct-2002 19:45  5.0.2195.6081     332,560  Msgina.dll 27-Aug-2002 15:53  5.0.2195.6034     108,816  Msv1_0.dll 10-Oct-2002 19:45  5.0.2195.5979     307,472  Netapi32.dll 10-Oct-2002 19:45  5.0.2195.6075     360,720  Netlogon.dll 10-Oct-2002 19:45  5.0.2195.6076     918,800  Ntdsa.dll 10-Oct-2002 19:45  5.0.2195.6085     120,080  Psbase.dll 10-Oct-2002 16:45  5.0.2195.6094     134,928  Rsaenh.dll 10-Oct-2002 19:45  5.0.2195.6025     389,392  Samsrv.dll 10-Oct-2002 19:45  5.0.2195.5951     129,296  Scecli.dll 10-Oct-2002 19:45  5.0.2195.5951     302,864  Scesrv.dll 10-Oct-2002 19:45  5.0.2195.6063     380,176  User32.dll 10-Oct-2002 19:45  5.0.2195.6085     370,448  Userenv.dll 10-Oct-2002 19:45  5.0.2195.5859      48,912  W32time.dll 04-Jun-2002 14:32  5.0.2195.5859      57,104  W32tm.exe 25-Sep-2002 11:04  5.0.2195.6070   1,642,512  Win32k.sys 12-Sep-2002 12:50  5.0.2195.6056     179,472  Winlogon.exe 10-Oct-2002 19:45  5.0.2195.5935     243,472  Winsrv.dll 10-Oct-2002 19:45  5.0.2195.6052     126,224  Wldap32.dll 03-Oct-2002 13:08  5.0.2195.6078     507,664  Lsasrv.dll 10-Oct-2002 19:45  5.0.2195.6079     708,880  Kernel32.dll 10-Oct-2002 19:45  5.0.2195.6070   1,642,512  Win32k.sys 10-Oct-2002 19:45  5.0.2195.5935     243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kberrmsg kbbug kbfix kbwin2000presp4fix kbqfe kbsysadmin kbwin2ksp4fix kbhotfixserver KB327612

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