Microsoft KB Archive/823837

= Internet Explorer Stops Responding When You Open an FTP Site =

Article ID: 823837

Article Last Modified on 8/29/2007

-

APPLIES TO


 * Microsoft Internet Explorer 6.0, when used with:
 * Microsoft Windows XP Embedded
 * Microsoft Internet Explorer 6.0 Service Pack 1, when used with:
 * Microsoft Windows XP Embedded

-



SYMPTOMS
If the following conditions are true, Microsoft Internet Explorer may stop responding when you open an FTP site that is four or five folders deep:
 * You are using Internet Explorer 6 Service Pack 1 (SP1) on a computer that is running Microsoft Windows XP SP1.

-and-
 * The Enable folder view for FTP sites check box in the advanced Internet options is selected.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The Windows XP version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name ---    18-Jul-2003  21:34  6.0.2800.1250  230,400  Msieftp.dll



STATUS
Microsoft has confirmed that this is a problem in Windows XP Service Pack 1.



To turn on folder view for FTP sites, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) On the Advanced tab, click to select the Enable folder view for FTP sites check box.

Keywords: kbhotfixserver kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB823837

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.