Microsoft KB Archive/175965

= XFOR: MSMI Crashes Logging Event for NDR and Generates Event ID 2380 =

Article ID: 175965

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q175965





SYMPTOMS
The Microsoft Exchange Server Microsoft Mail interchange (MSMI) stops and may log the following events in the Windows NT Event Viewer Application log:   MSExchangeMSMI Event ID 2380: Source: MSMI Category: SessionError Description: A memory access violation occurs that prevents further processing of a messsage

MSExchangeMSMI Event ID 10003: Source: MSMI Category: SessionError Description: Fatal Assert: File sfsems.cpp line 837. Mailer thread failed.



CAUSE
The MSMI is attempting to log an event for an NDR of a message with invalid sender and recipients.



WORKAROUND
Resetting the INQUEUE3 Key and Mbg file on the shadow post office will allow the MSMI to restart, but will result in the loss of any messages in the queue.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server, versions 4.0 and 5.0.

For Microsoft Exchange Server, version 4.0, we are currently researching this problem and will post more information here in the Microsoft Knowledge Base as it becomes available. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: backup restore

Keywords: kbbug kbfix kbqfe KB175965

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