Microsoft KB Archive/158217

= WD: HP Deskjet 660/680/690 Drivers Cause Resource Loss =

Article ID: 158217

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a
 * Microsoft Windows 95

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This article was previously published under Q158217



SYMPTOMS
A loss of system resources occurs when using the HP Deskjet 660/680/690 printer drivers with Word.



WORKAROUND
Use version 8.0 of the Hewlett Packard Deskjet 660/680/690 printer drivers.

Hewlett-Packard's Driver Distribution Center provides HP drivers for several popular software packages. You can order drivers by calling 303-339-7009, Monday through Saturday, 24 hours a day. Fax: 303-330-7655.

Hewlett Packard also has an Internet site available for downloading printer drivers at: http://www.hp.com

HP Deskjet 660/680/690 printers are manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
When the Hewlett Packard Deskjet 660/680/690 printer drivers version 9.01 is installed and used with the product versions listed above, a loss of system resources occurs. The loss of resources is obvious if you start and quit Word for Windows repeatedly in the same session of Microsoft Windows 95.

The loss of system resources does not occur with version 8.0 of the Hewlett Packard Deskjet 660/680/690 printer drivers.

Additional query words: 7.0 97 8.0 word7 word95 word8 word97 hp dj dj660 dj680 dj690

Keywords: KB158217

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