Microsoft KB Archive/217189

= Cannot Change TAPI Dialing Rules in Windows 98 =

PSS ID Number: 217189

Article Last Modified on 5/8/2002

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The information in this article applies to:


 * Microsoft Windows 98

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This article was previously published under Q217189



SYMPTOMS
Microsoft Windows 98 includes Windows Telephony and the Telephony API (TAPI) version 2.1. One of the features of Windows Telephony is the ability to automatically use the correct outside line access codes, long distance and international prefixes, and other dialing rules based on your location and the destination of a telephone call. You specify most of this information in Dialing properties using the Telephony tool in Control Panel and in most programs that place telephone calls. Windows Telephony includes dialing rules for local, long distance, and international calls for over 240 different countries around the world; these rules are stored in the registry.

From time to time, countries change their dialing rules. If the dialing rules for a country or region change, Windows 98 does not dial it correctly.



CAUSE
The Windows 98 Telephony components do not allow the telephony dialing rules to be updated by settings in a configuration file (.ini file) or in the registry.

If these values in the registry are changed, the Windows 98 Telephony Server component (Tapisrv.exe) overwrites the changed registry values with the original default values.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time     Version     Size      File name 3/15/99  3:02pm   4.10.2000   116,736   Tapisrv.exe



STATUS
Microsoft has confirmed that this is a problem in Windows 98. This problem is resolved in Microsoft Windows 98 Second Edition.



Local, Long Distance, and International Dialing
For local dialing, you can click to clear the "Use country code and area code" check box to make Windows dial the number you enter in the Phone Number box exactly as you enter it. Dialing properties (such as call waiting and outside line access numbers) are not applied.

This check box appears in the Dialing properties for Dial-Up Networking or HyperTerminal connections, or are normally accessible through dialing programs that use the Windows Telephony API (TAPI).

For example, in Dial-Up Networking, right-click the connection that you want to modify, and then click Properties to modify the Dialing properties. The "Use country code and area code" check box appears on the General tab.

When you use this method you must enter every digit that is to be dialed in the Phone Number box. The digits are not automatically adapted as you change locations, but you have complete control over the number that is dialed.

You can use this method with HyperTerminal, Dial-Up Networking, and MSN, The Microsoft Network.

For additional information about this method, please see the following article in the Microsoft Knowledge Base:

129049 How to Perform 10-Digit Dialing in Windows 95 and Windows NT

Long-Distance or International Dialing Only
For long-distance or international dialing, you can work around this behavior by creating a custom calling card rule that uses the correct dialing rules for the country whose rules are incorrect. For information about creating a custom calling card rule, please see the following article in the Microsoft Knowledge Base:

224076 How to Create Custom Calling Card Rules in Windows 98

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbprb KB217189

Technology: kbWin98 kbWin98search

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