Microsoft KB Archive/175467

= Bookshelf: Can't Install on Workstation from Network Drive =

Article ID: 175467

Article Last Modified on 11/13/2003

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APPLIES TO


 * Microsoft Bookshelf 98 Standard Edition
 * Microsoft Bookshelf 99 Standard Edition
 * Microsoft Bookshelf 2000 Standard Edition

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This article was previously published under Q175467



SYMPTOMS
When you attempt to install Microsoft Bookshelf on a workstation from a network drive, you may receive the following error message:

The file :\Office\Msreftl.dll could not be opened.



CAUSE
The server may be running network operating system software that does not support long filenames.



RESOLUTION
Upgrade your network operating system software to a version that supports long filenames.



MORE INFORMATION
This error occurs because the file Msreftl.dll is normally installed to the path Program Files\Common Files\Microsoft Shared\Reference Titles. Because this path contains long filenames, the file cannot be installed.

For more information on using Bookshelf on networks and servers, please see the Bookshelf Network Administrator's Guide.

Additional query words: multi multi-media media mm diskless

Keywords: kbnetwork kbsetup kbprb KB175467

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