Microsoft KB Archive/327291

= FIX: You receive a &quot;The server is not available&quot; error message when you try to synchronize your mailbox after you move it to a different Exchange Server =

Article ID: 327291

Article Last Modified on 3/27/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q327291



SYMPTOMS
If you move your mailbox from Microsoft Exchange Server 5.5 to Microsoft Exchange 2000 Server while Microsoft Outlook is running in offline mode, you receive the following error message the next time that you try to synchronize:

Task 'Microsoft Exchange Server' reported error (0x8004011d): 'The server is not available. Contact your administrator is this condition persists.



CAUSE
This problem occurs because Outlook has saved some information about the Exchange server name that it connects to during the synchronization process.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time   Size       File name ---  24-Jan-2003 17:54  1,865,728  Olkintlff.msp After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date        Time   Version     Size        File name ---  09-Jan-2003 16:31  10.0.4907.0    113,224  Emablt32.dll 14-Nov-2002 13:34 10.0.4712.0    192,512  Emsabp32.dll 25-Nov-2002 12:49 10.0.4721.0    129,608  Emsui32.dll 23-Jan-2003 19:04 10.0.4921.0    854,600  Msmapi32.dll 12-Sep-2002 21:52 10.0.4510.0    531,016  Mspst32.dll 25-Nov-2002 12:50 10.0.4721.0     55,880  Olkfstub.dll 08-Aug-2002 21:21 10.0.4406.0    735,816  Outex.dll 06-Sep-2002 16:18 10.0.4503.0  1,972,808  Outllibr.dll 08-Nov-2002 15:46 10.0.4705.0    338,504  Pstprx32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
After you apply this hotfix, Outlook connects to the Microsoft Exchange server during offline synchronization and determines that the Exchange server has changed. This permits Outlook to refresh its saved information.

Keywords: kbhotfixserver kbqfe kbwebserver kberrmsg kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix KB327291

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