Microsoft KB Archive/278514

= Downloading graphics on MSN Companion takes too long =

PSS ID Number: 278514

Article Last Modified on 5/13/2003

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q278514



SYMPTOMS
While loading a graphic, the unit appears to &quot;hang&quot; with only 25% of the update complete. Unplugging the unit does not clear the action and the you are unable to cancel the update.



CAUSE
The MSN Companion unit may require more time when asked to load a graphic. Downloading the update for a complex graphic can seem an overly lengthy process.



RESOLUTION
Give the unit more time to complete the download updating process.

Remember that the speed of your dial-up connection can be impacted by Internet traffic congestion. This means that your connection will be slower at a time of day when many more people are online, or if signals are having to be routed around an Internet problem somewhere (such as a broken backbone cable or hub).

If after giving the unit more time it seems that there may be a problem with your unit, please contact MSN Companion Technical Support at (800) 386-5550.

Additional query words: kbimu

Keywords: kbinfo KB278514

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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