Microsoft KB Archive/836020

= FIX: BizTalk Server stops processing documents after a [DBNETLIB][ConnectionWrite(send).] error occurs =

Article ID: 836020

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2002 Standard Edition
 * Microsoft BizTalk Server 2002 Enterprise Edition

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SYMPTOMS
Microsoft BizTalk Server 2002 stops processing documents after an error that is similar to the following is written to the Application log (where  is the name of the computer that is running BizTalk Server and where   is the name of the stored procedure that was being called):

Event Type: Error

Event Source: BizTalk Server

Event Category: Document Processing

Event ID: 324

Date: 11/20/2004

Time: 12:04:03 AM

User: N/A

Computer:

Description: An error occurred in BizTalk Server.

Details:

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[0x80004005] The following stored procedure call failed: &quot; { call ( ?, ?, ?, ?, ?)}&quot;. :'[DBNETLIB][ConnectionWrite (send).]General network error. Check your network documentation.'

Note When this problem occurs, you can restart the computer that is running BizTalk Server to resume document processing.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Feb-2004  19:36  3.0.2514.0        688,200  Mscis.exe Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix KB836020

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