Microsoft KB Archive/309137

= XCCC: High Importance Message Is Not Routed as a High Priority Message When Sent by Using OWA =

Article ID: 309137

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q309137





SYMPTOMS
If you use Microsoft Outlook Web Access (OWA) to send a message with high importance, the message may be routed as a standard priority message, but the message may be received as a high-importance message (displayed with a red exclamation point).



CAUSE
Each message contains both the PR_PRIORITY and PR_IMPORTANCE properties. This problem can occur if the PR_IMPORTANCE property is set correctly, but the PR_PRIORITY property is left blank.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.



MORE INFORMATION
The PR_PRIORITY property is used for routing purposes and the PR_IMPORTANCE property is used to determine whether the red exclamation point is displayed.

Keywords: kbbug kbexchange2000sp2fix kbfix KB309137

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