Microsoft KB Archive/914719

= When you uninstall Groove Workspace or Groove Virtual Office from the computer, the uninstall process may stop responding =

Article ID: 914719

Article Last Modified on 4/11/2006

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition

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SYMPTOMS
When you uninstall Groove Workspace or Groove Virtual Office from the computer, the uninstall process may stop responding.



CAUSE
This issue may occur if a dialog box that requires a response is open. For example, this issue may occur if Microsoft Outlook is not configured to remember your password. In this case, when the Groove uninstall process removes the Groove button from Outlook, Outlook prompts you for your password. The uninstall process cannot continue until you enter your password. However, the Outlook dialog box that prompts you for your password may be hidden behind the Groove Setup window.



RESOLUTION
To resolve this issue, minimize the Setup window, and then respond to the open dialog box.

Additional query words: TCN-01046

Keywords: kbtshoot kbprb kbexpertiseinter KB914719

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