Microsoft KB Archive/811607

= Information store crashes when you start the MTA service =

Article ID: 811607

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The Exchange 2000 information store crashes when you try to start the message transfer agent ( MTA) service. The information store runs as expected until it crashes because it tries to process a message that contains elements in the MTSID field of the message that are not known.



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version      Size       File name --- 17-Dec-2002 22:39  6.0.6386.0   3,915,776  Cdoex.dll 17-Dec-2002 22:39  6.0.6386.0   3,567,616  Excdo.dll 17-Dec-2002 22:27  6.0.6386.0     258,048  Exmime.dll 17-Dec-2002 22:30  6.0.6386.0   1,691,648  Exoledb.dll 17-Dec-2002 20:39  6.0.6386.0   2,260,992  Mdbmsg.dll 17-Dec-2002 20:12  6.0.6386.0      32,768  Mdbrole.dll 17-Dec-2002 22:26  6.0.6386.0   4,587,520  Store.exe Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4marchbarFix XADM

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB811607

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