Microsoft KB Archive/194423

= XCLN: RPC Configuration Service Needed for Client to Connect =

Article ID: 194423

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q194423



SYMPTOMS
When you attempt to connect to a computer running Microsoft Exchange Server using the Microsoft Exchange or Outlook Client for Windows NT, the following error message is displayed:

Your Microsoft Exchange Server is unavailable.

If you retry connecting to the server using the network, or work offline and connect using Dial-Up Networking, the following error message is displayed:

Network problems are preventing connection to the Microsoft Exchange

Server computer. Contact your system administrator if this condition

persists.

Also, trying to resolve a mailbox name with the server by clicking the Check Names button in the properties sheet for the Exchange Server service displays the following error message:

The name could not be resolved. Network problems are preventing

connection to the Microsoft Exchange Server computer. Contact your

system administrator if this condition persists.



CAUSE
The Remote Procedure Call (RPC) Configuration service has not been installed or RPC services have been disabled.



WORKAROUND
To work around this problem, install the RPC Configuration Service in Windows NT 4.0 by performing the following steps:

 Click the Start menu, point to Settings, click Control Panel, and then double-click Network. Click the Services tab, click Add, and then click RPC Configuration Service. Click OK, and then type the path for the Windows NT source files. For example, if you are using the Windows NT CD in drive D, type the following line:

d:\i386

 Restart the computer when prompted.

-OR-

If the service has been disabled, perform the following steps:


 * 1) Click the Start menu, point to Settings, click Control Panel, and then double-click Services.
 * 2) Select the Remote Procedure Call (RPC) Service, and then click Start to start the service.

Additional query words: 8.5

Keywords: kbprb KB194423

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