Microsoft KB Archive/229910

= OLEXP: Problems Sending Messages to a Shared E-mail Address =

Article ID: 229910

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 5.0

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This article was previously published under Q229910



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you try to send an e-mail message to more than one recipient that share the same e-mail address, only the owner of the e-mail account may receive the e-mail message.



CAUSE
This behavior occurs because Outlook Express uses the actual e-mail address rather than the "friendly" name of the recipient to route e-mail messages. For example, if you send an e-mail message to two recipients listed in your address book, and the recipients have the same e-mail address, only the recipient that owns the e-mail account will receive the message.



RESOLUTION
To work around this behavior, each recipient should obtain a unique e-mail address.



STATUS
This behavior is by design.



MORE INFORMATION
Although it is possible to send a message to the same e-mail address using the friendly names listed in your address book, only the owner of the e-mail account receives the message.

Additional query words: 1.0 1.00 2.0 2.00 4.00 5.0 5.00

Keywords: kbui kbprb KB229910

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