Microsoft KB Archive/234715

= IEAK Installation Incomplete for Custom Desktop Users =

Article ID: 234715

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 2

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This article was previously published under Q234715



SYMPTOMS
When you restart your computer for the first time after you install Microsoft Internet ExplorerAdministration Kit 4.01 (IEAK), Internet Explorer does not complete the installation for custom desktop users unless you log on with Administrator permissions.



CAUSE
This issue occurs because user settings are set using the Ie4uinit.inf file. During this portion of the installation process, a temporary folder is created in the customized Desktop folder of the user. However, if this Desktop folder is Read-only (which is common in customized folders), the temporary folder cannot be created and the processing of this .inf file is aborted. If the .inf file is not processed, the registry is not properly updated.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 4.01 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in Internet Explorer 4.01.

Keywords: kbbug kbfix kbqfe kbenv kbsetup kbhotfixserver KB234715

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