Microsoft KB Archive/922833

= When you create new users in Microsoft Windows Small Business Server 2003, the users do not receive &quot;welcome&quot; e-mail messages =

Article ID: 922833

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
When you create new users in Microsoft Windows Small Business Server 2003, the users do not receive &quot;welcome&quot; e-mail messages. The mailbox is created, and new messages arrive as expected. However, the automatically generated welcome e-mail messages are not delivered.



CAUSE
This problem occurs if you have set the following configuration options:
 * 1) You enabled the Sender Filtering option in Microsoft Exchange.
 * 2) You enabled the Filter messages that use blank sender option in the properties of Message Delivery in Exchange System Manager.
 * 3) You enabled the Sender Filtering feature on the Simple Mail Transfer Protocol (SMTP) virtual server in Exchange Server 2003.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The SMTP log shows that the welcome e-mail messages are being delivered. Although the e-mail messages are accepted by the SMTP server, the messages are dropped by Exchange. The e-mail messages are dropped before they reach the Exchange categorizer. These messages are not recorded in message tracking.

The Microsoft Internet Information Services (IIS) log of the failed transaction for a new user (Test2) resembles the following. 127.0.0.1, bobcatrtm, 2/24/2006, 10:34:12, SMTPSVC1, BOBCAT-RTM, 127.0.0.1, 0, 14, 32, 250, 0, HELO, -, bobcatrtm, 127.0.0.1, bobcatrtm, 2/24/2006, 10:34:12, SMTPSVC1, BOBCAT-RTM, 127.0.0.1, 0, 27, 39, 250, 0, MAIL, -, FROM: , 127.0.0.1, bobcatrtm, 2/24/2006, 10:34:12, SMTPSVC1, BOBCAT-RTM, 127.0.0.1, 0, 25, 27, 250, 0, RCPT, -, TO: , 127.0.0.1, bobcatrtm, 2/24/2006, 10:34:12, SMTPSVC1, BOBCAT-RTM, 127.0.0.1, 297, 28730, 71, 240, 297, QUIT, -, bobcatrtm, 127.0.0.1, bobcatrtm, 2/24/2006, 10:34:12, SMTPSVC1, BOBCAT-RTM, 127.0.0.1, 0, 14, 32, 250, 0, HELO, -, bobcatrtm, 127.0.0.1, bobcatrtm, 2/24/2006, 10:34:12, SMTPSVC1, BOBCAT-RTM, 127.0.0.1, 0, 27, 39, 250, 0, MAIL, -, FROM: , 127.0.0.1, bobcatrtm, 2/24/2006, 10:34:12, SMTPSVC1, BOBCAT-RTM, 127.0.0.1, 0, 25, 27, 250, 0, RCPT, -, TO: , 127.0.0.1, bobcatrtm, 2/24/2006, 10:34:12, SMTPSVC1, BOBCAT-RTM, 127.0.0.1, 234, 4323, 71, 240, 234, QUIT, -, bobcatrtm,

Keywords: kbtshoot kbprb KB922833

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