Microsoft KB Archive/285808

= Your Windows 2000-based computer stops responding when you try to resume it from hibernation =

Article ID: 285808

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q285808





SYMPTOMS
When you try to resume your Microsoft Windows 2000-based computer from hibernation, your computer may stop responding (hang).



CAUSE
This problem may occur if your video adapter loads the Agpcpq.sys driver. The value of the Agpcpq.sys driver's Graphics Address Remapping Table (GART) Base Address Register is not correctly restored when your computer resumes from hibernation. When your computer tries to run a Microsoft DirectX or a Microsoft Direct3D program, the computer stops responding.



Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 1 (SP1) or later.

Restart requirement
You must restart your computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size    File name -  18-Feb-2002  23:31  5.0.2195.4949  24,176  Agpcpq.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: ServerSet chip set

Keywords: kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbqfe kbwin2000presp3fix kbwin2000sp3fix KB285808

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