Microsoft KB Archive/924167

= Alerts are groomed regardless of whether they have been resolved when you connect MOM 2005 to a third-party management platform =

Article ID: 924167

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

-





SYMPTOMS
When you use the Microsoft Operations Manager (MOM) Connector Framework (MCF) to connect MOM 2005 to a third-party management platform, alerts are groomed regardless of whether they have been resolved.



CAUSE
This problem occurs when a connector incorrectly changes the TimeResolved field of one or more alerts from NULL to the current time. When a grooming job runs, it checks the value of the TimeResolved field. If the TimeResolved field is not NULL, the job considers the alert to be ready for grooming.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

After you apply this hotfix, the following file will have the file attributes or later that are listed in the following table:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbexpertiseinter kbhotfixserver kbqfe kbopman2005spfix KB924167

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.