Microsoft KB Archive/218932

= 16-Bit Internet Explorer Cannot Open Office 97 Links =

Article ID: 218932

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Internet Explorer 4.01 128-Bit Edition

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This article was previously published under Q218932



SYMPTOMS
When you are running Internet Explorer 4.01 on Microsoft Windows NT 3.51 Service Pack 5 (SP5), you may not be able to open links to Microsoft Office 97 documents in Web pages. When you try to do so, you may receive the following error message:

Internet Explorer cannot open the Internet site.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next 16-bit Internet Explorer 4.01 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

  Date    Time    Version         Size             File name --  1/7/99  6:16pm  4.01.2513.0701  1,409,024 bytes  Sdv16.dll NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
16-bit Microsoft Internet Explorer 4.01 opens links to Microsoft Office 4.x documents without problems.

Keywords: kberrmsg kbqfe kbprb kbhotfixserver KB218932

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