Microsoft KB Archive/946701

= The Zune software stops responding or crashes when you sync content between the Zune software and a Zune device =

Article ID: 946701

Article Last Modified on 12/22/2007

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APPLIES TO


 * Zune software
 * Zune Digital Media Player

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SYMPTOMS
When you sync content between the Zune software and a Zune device, the memory for the Zune software increases for each file that you sync. The memory increase may cause the Zune software to stop responding (hang) or to crash. This problem occurs when you transfer audio files, video files, or picture files.



CAUSE
This problem occurs because a memory leak occurs in a component that is used to transfer media files to the portable device.



THINGS TO TRY
To resolve this problem, obtain the latest Zune hotfix from the Microsoft Download Center. To do this, follow these steps:  Click the following link, and then download the hotfix package:

http://support.microsoft.com/kb/944882?sd=zune

 Install the hotfix package.

Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB946701

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