Microsoft KB Archive/265025

= Access Violation in Ntbackup.exe =

PSS ID Number: 265025

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Server, Enterprise Edition 4.0
 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q265025



SYMPTOMS
You may receive an &quot;Access violation&quot; error message in Ntbackup.exe just as Backup is about to start backing up files.



CAUSE
This problem can occur if the tape is not yet ready (for example, when it is still being rewound) when Backup tries to check the tape for a password. This problem is most likely to occur if you try to start a new backup immediately after a previous backup session finishes.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Size       File name     Platform -  06/08/2000  06:26p    711,440  Ntbackup.exe  Intel 06/08/2000 06:22p  1,145,104  Ntbackup.exe  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbQFE KB265025

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSEnt400 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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