Microsoft KB Archive/114402

MCI: First Contact Form for MCI Gateway

PSS ID Number: Q114402 Article last modified on 09-19-1995

2.10b

MS-DOS

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type–one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

x 4 0 0 f c c         m s f c c 3 c o m f c c          p r o f s f c c m c i f c c            s m t p f c c f f a p i f c c        s n a d s f c c f a x f c c            c o n n f c c

MICROSOFT MCI GATEWAY PROBLEM REPORT FORM Gateway version: ______________

Network: ______________ Version: ______________

MICROSOFT MAIL Postoffice version: ____________________

Network name: ____________________

Postoffice name: ____________________ What type of machine (286, 386, etc.) is MCI host running on? ___________

What type of modem? __________________

What script are you using? ______________________________

Are you using the XPC driver? YES/NO

What phone number is the MCI Gateway dialing? __________________

Has this worked before? YES/NO

If yes, when did it quit working? ___________________

Is problem seen on foreign mail system? YES/NO

Is problem seen on local (MS Mail) system? YES/NO

Is this local to one user, or is it global? __________________

Intermittent or consistently reproducible? ___________________

Can mail be sent from foreign mail system to MS Mail? YES/NO

Can mail be sent from MS Mail to foreign mail system? YES/NO

Describe the problem
Additional reference words: mcifcc KBCategory: kb3rdparty KBSubcategory: MailGWMCI ============================================================================= Copyright Microsoft Corporation 1995.