Microsoft KB Archive/930245

= The Zune software stops responding when you import images in Windows Vista =

Article ID: 930245

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune software

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SYMPTOMS
When you start the Zune software, the Zune software tries to add images to the Zune library from monitored folders. However, the program may stop responding when doing this. When you restart the program, it stops responding again at the same point.



CAUSE
The Zune software may experience an issue when you try to add images to the Zune library that have blank values in their Title and Comments fields and you are using Windows Vista.

If these images are kept in a monitored folder, the Zune software will continue to try to add them, and then stop every time that the software starts.



THINGS TO TRY
Both the Title and Comments fields for the images must be changed to non-blank values.

To insert text into these fields, follow these steps:
 * 1) Select all the relevant picture files in the folder.
 * 2) Right-click, and then click Properties.
 * 3) On the Details tab, select the Title field, and then enter a value.
 * 4) Select the Comments field, and then enter a value.
 * 5) Click OK.

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB930245

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