Microsoft KB Archive/316390

= OL2000: Outlook Quits When You Access a Lotus cc:Mail Address Book from the Outlook Object Model =

Article ID: 316390

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q316390



SYMPTOMS
If you have a program that loads and accesses an address in a Lotus cc:Mail address book while using the Outlook object module, Outlook 2000 may quit unexpectedly.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size    File name ---  20-Feb-2002  22:33  1.20.0.49   69,632  Ccmab32.dll 28-Feb-2002 01:25                 113  Readme.txt After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version     Size    File name ---  20-Feb-2002  22:33  1.20.0.49   69,632  Ccmab32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: ccmail outlook crash xcln

Keywords: kbbug kbfix kbqfe KB316390

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