Microsoft KB Archive/288865

= Unexpected Characters Are Displayed When You Use Outlook Mobile Access =

Article ID: 288865

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q288865





SYMPTOMS
When you use Outlook Mobile Access (a component of Microsoft Mobile Information Server) to browse an Exchange Server mailbox, some messages may include characters that are not intended for the message.

For example, the following message is displayed in Microsoft Outlook:

Isn't it a beautiful day.

When you view this message from a mobile device using Outlook Mobile Access, the following message is displayed:

Isn?t it a beautiful day.



CAUSE
This issue can occur if the person who sent you the message uses Microsoft Word as the e-mail editor. When you use the rich features of Word to send e-mail messages, special characters are used occasionally to format the message. These characters may not be displayed as expected when you view the message using Outlook Mobile Access.



WORKAROUND
To work around this issue, use Microsoft Outlook to create messages so that unexpected characters are not displayed when you view the message using Outlook Mobile Access.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: oma mmis mis

Keywords: kbbug kbpending KB288865

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