Microsoft KB Archive/945321

= You receive an &quot;An unknown error occurred&quot; error message when you try to purchase content or download content from Zune Marketplace =

Article ID: 945321

Article Last Modified on 11/19/2007

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APPLIES TO


 * Zune Live
 * Zune software

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SYMPTOMS
You may receive an error message that resembles the following message when you try to purchase or to download music from Zune Marketplace:

An unknown error occurred



CAUSE
This problem can occur if the billing or contact information for the Zune account is incorrect or missing.



THINGS TO TRY
To resolve this problem, update the billing and contact information for the Zune account. To do this, use one of the following methods.

Method 1: Update the billing and contact information by using the Zune software

 * 1) Start the Zune software.
 * 2) If you are not signed in, click Sign In, and then sign in by using your Windows Live ID.
 * 3) Click Settings, and then click Account.
 * 4) Click My Account. The Account Management screen will open.
 * 5) Click Billing and Contact Info, and then follow the instructions to update your billing and contact information.

Method 2: Update the billing and contact information on Zune.net
 Visit the following Zune Web site:

http://www.zune.net

 If you are not signed in, click sign in, and then sign in by using your Windows Live ID. Point to Social, and then click My Account. Click Billing and Contact Info, and then follow the instructions to update your billing and contact information.



MORE INFORMATION
To purchase content or to download content from Zune Marketplace, you must use a Zune account that contains billing and contact information. You must also use a Zune account that contains billing and contact information to use a redemption code.

Keywords: kbzunesoftware kbzunelive kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB945321

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