Microsoft KB Archive/810811

= Internet Explorer Icon Appears on Desktop Although &quot;Show Internet Explorer on the Desktop&quot; Option Is Turned Off =

Article ID: 810811

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
After you install Windows 2000 Service Pack 3 (SP3) and then log on as new user, the Internet Explorer icon appears on the desktop, but the Show Internet Explorer on the Desktop option is turned off.



CAUSE
The file Shmgrate.exe makes an entry in the registry that is not valid.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  05-Dec-2002  09:59  5.0.2195.6154      30,992  Shmgrate.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kbhotfixserver kbqfe kbqfe kbwin2000presp4fix kbfix kbbug KB810811

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