Microsoft KB Archive/310778

= OL2000: WinFax Starter Edition Does Not Send Complete Fax Message =

Article ID: 310778

Article Last Modified on 6/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q310778



SYMPTOMS
When you use Symantec WinFax Starter Edition to fax a message from Outlook, WinFax Starter Edition sends only a partial message.



CAUSE
This issue can occur if your modem is Fax Class 1-only. WinFax Starter Edition does not support Class 1-only modems.



RESOLUTION
To resolve this issue, either obtain a fax software package that supports Class 1-only modems, or obtain a new modem that is compatible with Classes 0, 1, and 2.



MORE INFORMATION
WinFax Starter Edition comes with Outlook, to allow you to use fax functions in Outlook. A message that is composed in Outlook can be sent, forwarded, or received by fax, and you can then treat the faxed message like any other message.

To determine the Fax Class of your modem, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Modems.
 * 3) Click Diagnostics, and then click the number of the port to which your modem is connected.
 * 4) Click More Info. The computer queries the modem and then returns a response.
 * 5) The last line of the query, ATI+FCLASS, displays numbers that tell which Fax Class the modem is capable of using. The possible numbers are 0, 1, and 2.

For additional information about Fax Classes, click the article number below to view the article in the Microsoft Knowledge Base:

107393 Fax Modem Class Required for Binary File Transfers

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: OL2K

Keywords: kbprb kb3rdparty KB310778

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