Microsoft KB Archive/329234

= The client spooler enters a loop when it manipulates several network printers at the same time =

Article ID: 329234

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q329234





SYMPTOMS
When a client opens several network printers that are all on a single server and then selects printer properties and preferences on all these printers at the same time, the spooler on the client side may not respond as expected. Additionally, the CPU-utilization of the print server may increase and remain high. In this scenario, a network capture shows that the client repeatedly queries the print server for printer properties.

A network capture displays the following remote procedure call (RPC) request from the client:

MSRPC: c/o RPC Request: call 0x3845 opnum 0x8 context 0x0 hint 0x734



CAUSE
This issue occurs when the client spooler enters a loop while it performs a RemoteGetPrinterData remote procedure call.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---    04-Oct-2002  17:29  5.1.2600.101       86,528  Win32spl.dll SP1 04-Oct-2002 17:17  5.1.2600.1130      90,112  Win32spl.dll SP2



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbbug kbfix kbwinxppresp2fix KB329234

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