Microsoft KB Archive/229414

= OFF2000: Motionless Office Assistant Is Not Displayed in the Assistant Gallery =

Article ID: 229414

Article Last Modified on 6/28/2004

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q229414



SYMPTOMS
When you browse the Office Assistants on the Gallery tab of the Office Assistant dialog box, the Motionless Office Assistant is not displayed.



CAUSE
The Motionless Office Assistant (Stillogo.acs) is not displayed in the Office Assistant gallery if both of the following conditions are true:  You manually copied Stillogo.acs from the Microsoft Office 2000 Resource Kit (ORK). -and-

 You copied the file into any folder other than:

\Windows\Application Data\Microsoft\Office\Actors.

Using Microsoft Windows NT 4.0, the folder is

\Winnt\Profiles\ \Application Data\Microsoft\Office\Actors.

where  is the person whose profile is being used.



RESOLUTION
To see the Motionless Office Assistant on the Gallery tab of the Office Assistant dialog box, follow these steps:  Quit all Office programs.  Move Stillogo.acs into one of the following folders, depending on the version of Windows you are using:

Microsoft Windows 95 and Microsoft Windows 98
\Windows\Application Data\Microsoft\Office\Actors

Microsoft Windows NT 4.0
\Winnt\Profiles\ \Application Data\Microsoft\Office\Actors

Microsoft Windows 2000 and Microsoft Windows XP
\Documents and Settings\ \Application Data\Microsoft\Office\Actors



If you want the Motionless Office Assistant to be available for any user who has not yet logged on to a computer running Windows NT 4.0 (the user does not yet have a profile), follow these steps:  Create the following folder structure under the Default User profile:

\Winnt\Profiles\Default User\Application Data\Microsoft\Office\Actors.

</li> Copy Stillogo.acs from the ORK into the Actors folder that you created in the previous step. This folder structure will be copied to a new user's profile the first time the user logs on.</li></ol>

If you want the Motionless Office Assistant to be available for any user who has not yet logged on to a computer running Windows 2000 or Windows XP (the user does not yet have a profile), follow these steps:  Create the following folder structure under the Default User profile:

\Documents and Settings\Default User\Application Data\Microsoft\Office\Actors.

</li> Copy Stillogo.acs into the folder.</li></ol>

This folder structure will be copied to a new user's profile the first time that the user logs on.

<div class="moreinformation_section">

MORE INFORMATION
The Stillogo.acs file is located in the \PFiles\MSOffice\Office folder on the Microsoft Office 2000 Resource Kit CD-ROM.

Additional query words: OFF2000

Keywords: kbprb KB229414

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