Microsoft KB Archive/820851

= You Cannot Create a New Public Folder or Move Items to a Public Folder That Is Stored on an Exchange 2000 Server By Using OWA =

Article ID: 820851

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) to access a public folder that is stored on an Microsoft Exchange 2000 Server computer, you may find that you cannot create a new public folder or move or copy items to a public folder. For example, you may experience one or both of the following symptoms:
 * When you connect to the public folder directly by using the Uniform Resource Locator (URL) of the public folder (for example, http:// /Public/ ), and then you perform either of the following actions to create a new folder, the Create New Folder dialog box is not displayed correctly:
 * Click the public folder, and then click New.

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 * Right-click the public folder, and then click New Folder.
 * When you right-click the public folder, and then click Move/Copy, the Move/Copy Item dialog box is not displayed correctly.



CAUSE
This problem may occur if all the following conditions are true:
 * Your Exchange environment contains both Exchange 2000 Server and Exchange Server 2003 back-end servers.
 * Your mailbox is stored on an Exchange Server 2003 back-end server.
 * You use OWA to access a public folder that is stored on an Exchange 2000 back-end server.
 * The root folder of the Exchange 2000 public folder that you access is located on the Exchange 2003 back-end server.



WORKAROUND
To work around this problem, use one or both of the following methods as appropriate to your situation:
 * To create a new folder, connect to the root folder of the public folder (for example, http:// /Public), and then click the public folder where you want to create the new folder.
 * To move or copy a public folder or items in a public folder, drag the item to the folder that you want to move or copy the item to.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: XCCC

Keywords: kbpending kbbug KB820851

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