Microsoft KB Archive/816857

= &quot;This Page Could Not Be found&quot; Error Message When You Start Encarta on a Version of Windows XP Using Non-Latin-Based Font Sets =

Article ID: 816857

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Encarta Reference Library 2003

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SYMPTOMS
When you try to start Encarta Reference Library 2003, the home page may not appear, and you may receive the following error message:

This page could not be found.



CAUSE
This issue occurs if a U.S. version of Encarta Reference Library is installed on a non-U.S. version of Microsoft Windows. Encarta does not recognize the non-ASCII characters, such as Korean, Chinese, Japanese, Greek, Arabic, and other non-Latin-based character fonts, in the user name. The user name is typically part of the path for the Temp folder that Encarta uses.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Create a New Temp folder for Encarta

 * 1) Click Start, and then click Run.
 * 2) In the Run dialog box, type %TEMP%, and then click OK to open the C:\Document and Settings\ \Temp folder.
 * 3) In the  \Temp folder, delete the EncartaTempDir folder, if it exists.
 * 4) Click Start, and then click Run.
 * 5) In the Run dialog box, type cmd, and the click OK.
 * 6) At the command prompt, type cd %TEMP%, and then press ENTER.
 * 7) Type echo . > EncartaTempDir, and then press ENTER.
 * 8) Type attrib +r EncartaTempDir, and then press ENTER.
 * 9) Type cd &quot;C:\Documents and Settings\Username\Local Settings\Temporary Internet Files&quot;, and then press ENTER.
 * 10) Type echo . > EncartaTempDir, and then press ENTER.
 * 11) Type attrib +r EncartaTempDir, and then press ENTER.
 * 12) Type exit, and then press ENTER.

These steps must be performed for each affected user account. Each account must have write permission for the Windows\EncartaTempDir folder.

Method 2: Change the Location of the TEMP Folder to a Folder That Has No Chinese/Korean Characters in its Path

 * 1) Click Start, right-click My Computer, and then click Properties.
 * 2) Click the Advanced tab, and then click Environment Variables.
 * 3) In the Environment Variables dialog box, clickTemp under User variables for  , and then click Edit.
 * 4) In the Edit User Variable dialog box, type [drive]: [ ] in the Variable value box, where   is any path that does not contain non-English characters. Click OK three times.

Keywords: kberrmsg kbprb KB816857

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