Microsoft KB Archive/210330

= WD2000: Envelope Prints Upside Down on HP DeskJet 694C Printer =

Article ID: 210330

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q210330



SYMPTOMS
When you print to an envelope, the envelope may print upside down (rotated 180 degrees).



CAUSE
The clockwise rotation option is turned on by default in Word when you use the Hewlett Packard DeskJet 694C printer.

This problem occurs with any of the following Hewlett Packard DeskJet 694C printer drivers:
 * Hewlett Packard DeskJet 670/690 version 9.03

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 * HP DeskJet 694C version 3.36



WORKAROUND
Turn the clockwise rotation option off using the following steps in Microsoft Word:
 * 1) On the Tools menu, click Envelopes and Labels.
 * 2) On the Envelopes tab, click Options.
 * 3) On the Printing Options tab, click to clear the Clockwise rotation check box.
 * 4) Click OK to close the Envelope Options dialog box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbnofix KB210330

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