Microsoft KB Archive/823372

= Your Word documents take a long time to open when they have attached templates =

Article ID: 823372

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Word 2002 Standard Edition, when used with:
 * Microsoft Windows XP Professional

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you open a Microsoft Word 2002 document on a computer with Microsoft Windows XP installed, the document may take longer then expected to open. For example, the document may take 5 to 10 minutes to open.

This symptom may occur if the document has a template attached or linked, and if one of the following conditions is true:
 * The attached template, its folder, or its share is missing.

-or-
 * The attached template has been moved.

-or-
 * The attached template has been renamed.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Part 1: Download and Install the Fix for Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note This fix will reduce the delay described in the “Symptoms” section of this article, but will not completely get rid of the delay.

Windows XP Version for x86 Environments (for 32-bit processors)

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version   Size       File name ---  17-Jul-2003  18:50  5.3.18.6    732,448  Windowsxp-kb823372-x86-enu-symbols.exe 17-Jul-2003 18:50  5.3.18.6  2,933,536  Windowsxp-kb823372-x86-enu.exe After the hotfix is installed, the English version of this fix has the file attributes (or later) that are listed in the following table:   Date         Time   Version        Size        File name       Platform ---  16-Jul-2003  22:02  6.0.2800.1248   8,242,176  Shell32.dll     X86 16-Jul-2003 21:59  5.1.2600.1248      62,976  Webclnt.dll     X86 08-Jul-2003 15:31  5.1.2600.1243     557,568  Xpsp2res.dll    X86 Windows XP Version for IA-64 Environments (for 64-bit Intel Processors)

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name --  17-Jul-2003  18:54  5.3.18.6      943,392  Windowsxp-kb823372-ia64-enu-symbols.exe 17-Jul-2003 18:54  5.3.18.6    7,108,896  Windowsxp-kb823372-ia64-enu.exe After the hotfix is installed, the English version of this fix has the file attributes (or later) that are listed in the following table:   Date         Time   Version        Size        File name        Platform 16-Jul-2003 22:38  6.0.2800.1248  14,375,424  Shell32.dll      IA-64 16-Jul-2003 22:38  5.1.2600.1248     210,944  Webclnt.dll      IA-64 08-Jul-2003 15:31  5.1.2600.1243     557,056  Xpsp2res.dll     IA-64 16-Jul-2003 22:02  6.0.2800.1248   8,242,176  Shell32.dll     x86 16-Jul-2003 21:59  5.1.2600.1248      62,976  Webclnt.dll     x86 08-Jul-2003 15:31  5.1.2600.1243     557,568  Xpsp2res.dll    x86

Note This update is available in the following languages:
 * Arabic (Saudi Arabia)
 * Chinese (PRC)
 * Chinese (Taiwan)
 * Czech
 * Danish
 * Dutch (Netherlands)
 * Finnish
 * French
 * German
 * Greek
 * Hebrew
 * Hungarian
 * Italian (Italy)
 * Japanese
 * Korean
 * Norwegian (Bokmal)
 * Polish
 * Portuguese (Brazil)
 * Portuguese (Portugal)
 * Russian
 * Spanish
 * Swedish
 * Turkish

Part 2: Activate The Fix
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Note If the HKEY_LOCAL_MACHINE\System\CCS\Services\WebClient\Parameters\ServerNotFoundCacheLifeTimeInSec registry key exists, then modify the existing value data in the Edit DWORD Value dialog box.

After you install this fix, follow these steps to set the ServerNotFoundCacheLifeTimeInSec registry key and activate the fix:
 * 1) Quit Word.
 * 2) Click Start, and then click Run.
 * 3) In the Open box, type regedit, and then click OK.
 * 4) Locate, and then click the following registry key: HKEY_LOCAL_MACHINE\System\CCS\Services\WebClient\Parameters
 * 5) With the key selected, point to New on the Edit menu, and then click DWORD.
 * 6) Type ServerNotFoundCacheLifeTimeInSec, and then press ENTER.
 * 7) Right-click ServerNotFoundCacheLifeTimeInSec, and then click Modify.
 * 8) In the Edit DWORD Value dialog box, click Decimal.
 * 9) In the Value data box, type 180, and then click OK.
 * 10) On the File menu, click Exit to quit Registry Editor.



WORKAROUND
For more information about how to work around this problem, click the following article number to view the article in the Microsoft Knowledge Base:

830561 Documents that have attached templates take a long time to open in Word 2002 and in Word 2003

This code will change the attached template to Normal, but there are a number of caveats.

Warning Any use by you of the code that is provided in this example is at your own risk. Microsoft provides this macro code &quot;as is&quot; without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. The following macro will loop through all the documents in a folder and change the old server name with the Normal.dot. If a document is password protected in anyway, the template will not be changed. The code will fail. Sub Test Dim strFilePath As String Dim strPath As String Dim intCounter As Integer Dim strFileName As String Dim OldServer As String Dim objDoc As Document Dim objTemplate As Template Dim dlgTemplate As Dialog Dim nServer As Integer 'hardcode the name of the old server. OldServer = &quot;enter the name of the Old Server&quot; nServer = Len(OldServer) strFilePath = InputBox(&quot;What is the folder location that you want to use?&quot;) If Right(strFilePath, 1) <> &quot;\&quot; Then strFilePath = strFilePath & &quot;\&quot; strFileName = Dir(strFilePath & &quot;*.doc&quot;) Do While strFileName <> &quot;&quot; Set objDoc = Documents.Open(strFilePath & strFileName) Set objTemplate = objDoc.AttachedTemplate Set dlgTemplate = Dialogs(wdDialogToolsTemplates) strPath = dlgTemplate.Template If LCase(Left(strPath, nServer)) = LCase(OldServer) Then objDoc.AttachedTemplate = NormalTemplate End If         strFileName = Dir objDoc.Save objDoc.Close Loop Set objDoc = Nothing Set objTemplate = Nothing Set dlgTemplate = Nothing End Sub



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

Additional query words: slow



Keywords: kbhotfixserver kbqfe kbshareptportalsvr2001sp3fix kbqfe kbbug kbfix kbofficexppresp3fix KB823372

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