Microsoft KB Archive/289800

= Computer Hangs After You Install Windows Me on a Computer with Creative Labs Sound Blaster Device =

Article ID: 289800

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q289800



SYMPTOMS
When you restart the computer after installing Microsoft Windows Millennium Edition (Me), you may find that the computer stops responding (hangs). This occurs on a computer equipped with a Creative Labs Sound Blaster Live! device.



CAUSE
This behavior can occur because of the Creative Labs Sound Blaster Live! drivers, which are legacy (emulation) drivers.



RESOLUTION
To work around this behavior, disable the Creative Labs device.



MORE INFORMATION
Legacy drivers (also known as emulation drivers) are drivers used in a real-mode MS-DOS-based environment, which is nonexistent in Windows Me. Disabling this driver will not affect the performance of the system in Windows Me or the sound in a virtual MS-DOS mode.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: Hang lock up hung restart no boot Windows Millennium Winmil setup hardware detection, legacy dos emulator, stops responding, not shut down

Keywords: kbprb KB289800

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