Microsoft KB Archive/233013

Overseer: DVD Movie Playback Is Choppy and Colors Are Washed Out

PSS ID Number: Q233013 Article last modified on 06-01-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Tex Murphy: Overseer == 

= SYMPTOMS =

When a movie is played in the DVD-ROM version of Tex Murphy: Overseer, the playback may not be smooth, and the movie may appear washed out or grainy.

= CAUSE =

This behavior can occur if both of the following conditions are true:


 * A Matrox Millenium or Matrox Mystique video adapter is installed in your computer.
 * Your DVD-ROM player is not compatible with the video driver for your video adapter.

= RESOLUTION =

To resolve this issue, use the following methods in the order in which they are presented:

Clean Boot Your Computer
To clean boot your computer, use the appropriate steps for your version of Microsoft Windows.

Microsoft Windows 98:


 * 1) Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
 * 2) On the Tools menu, click System Configuration Utility.
 * 3) On the General tab, click Selective Startup, and then click to clear the following check boxes:
 * 4) * Process Config.sys File
 * 5) * Process Autoexec.bat File
 * 6) * Process Winstart.bat File (if available)
 * 7) * Process Win.ini File
 * 8) * Load Startup Group Items
 * 9) Click OK. When you are prompted to restart the computer, do so.

NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.

For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base:

Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Microsoft Windows 95:

  Restart the computer. When you see the “Starting Windows 95” message, press the F8 key, and then select Command Prompt Only from the Startup menu.   At the command prompt, type “win” (without the quotation marks), and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts.   Quit all running programs except Explorer and Systray. To do this, follow these steps:   Press CTRL+ALT+DELETE.   Click the program you want to quit, and then click End Task.   If you receive a message that the program is busy or not responding, click End Task again. </li></ol>

Repeat this step until you have quit all programs except Explorer and Systray. </li>  Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program. </li></ol>

For additional information about how to clean boot Windows 95, please see the following article in the Microsoft Knowledge Base:

Q177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

If the problem continues to occur, proceed to the next method.

Configure Your Display Properties
Configure your display settings to use a 640 x 480 screen resolution and a High Color (16 bit) color palette. To do this:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double click Display.
 * 3) Click the Settings tab.
 * 4) Move the Screen Area or Desktop Size slider all the way to the left (the 640 x 480 position).
 * 5) In the Color or Color Palette box, click High Color (16 Bit).
 * 6) Click OK. If you are prompted to restart the computer, click Yes.

If the issue continues to occur, proceed to the next method.

Download and Install the Latest Video Driver and BIOS Updates
Download and install the latest video driver and video BIOS updates for your video adapter from the following Matrox Web site:

http://www.matrox.com/mga/drivers/home.htm

= MORE INFORMATION =

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: access tmo video clip jerky jumpy

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========================================================= Keywords : kb3rdparty kbdisplay kbimu Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.