Microsoft KB Archive/325939

= XADM: The Internet Mail Service Stops and Event ID 12800, 4182, and 4102 Error Messages Are Logged =

Article ID: 325939

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 4
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

-



This article was previously published under Q325939





SYMPTOMS
If the Internet Mail Service receives a malformed inbound Internet message, the Internet Mail Service may log event ID 12800, 4182, 4102, and 1001 error messages in the Application event log, and then stop responding. The error messages are logged in the Application event log in the following sequence:

EventID : 12800

Source : MSExchangeIS

Type : Error

Category : Content Engine

Description:

Message processing failed because there is not enough available memory (8007000E-F2000200).

EventID : 4182

Source : MSExchangeIMC

Type : Error

Category : Internal Processing

Description:

An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. As a result, the message in spool file MM0XK5MC will be retried when the server is restarted.

EventID : 4102

Source : MSExchangeIMC

Type : Error

Category : Internal Processing

Description:

A serious error has occurred while trying to send mail into the Exchange Information Store. The Internet Mail Service is being shut down.

EventID : 1001

Source : MSExchangeIMC

Type : Information

Category : Initialization/Termination

Description:

The Microsoft Exchange Internet Mail Service shut down successfully



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.



MORE INFORMATION
After you apply this fix, the message that causes the Internet Mail Service to stop responding is moved to the archive folder.

Additional query words: exch2kp2w

Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbfix kbqfe KB325939

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.