Microsoft KB Archive/870679

= Your Windows Server 2003-based multiprocessor computer with an AMD chipset may occasionally stop responding =

Article ID: 870679

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
Your Microsoft Windows Server 2003-based multiprocessor computer with an AMD chipset may occasionally stop responding (hang).



CAUSE
This problem may occur if your multiprocessor computer has an AMD-8131 HyperTransport PCI-X Tunnel Data chipset installed.

Specifically, this problem occurs when multiple nonmaskable interrupts (NMIs) occur at the same time. An NMI is an interrupt that cannot be overruled by another service request. A hardware interrupt is defined as nonmaskable if it bypasses and takes priority over interrupt requests that are generated by software, by the keyboard, or by other installed devices.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  05-Aug-2004  00:37  5.2.3790.197      103,936  Hal.dll 05-Aug-2004 00:37  5.2.3790.197      109,056  Halaacpi.dll 05-Aug-2004 00:37  5.2.3790.197       78,336  Halacpi.dll 05-Aug-2004 00:37  5.2.3790.197      116,736  Halapic.dll 05-Aug-2004 00:37  5.2.3790.197      111,104  Halmacpi.dll 05-Aug-2004 00:37  5.2.3790.197      117,760  Halmps.dll 05-Aug-2004 01:15  5.2.3790.197    2,407,424  Ntkrnlmp.exe 05-Aug-2004 00:37  5.2.3790.197    2,064,896  Ntkrnlpa.exe 05-Aug-2004 00:37  5.2.3790.197    2,109,440  Ntkrpamp.exe 05-Aug-2004 01:20  5.2.3790.197    2,207,744  Ntoskrnl.exe To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 1.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwinserv2003presp1fix kbhotfixserver kbqfe KB870679

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