Microsoft KB Archive/230719

= XADM: Rules in Error and Error Unknown =

Article ID: 230719

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q230719



SYMPTOMS
If you set up a rule in Microsoft Outlook by using the Rules Wizard or the Inbox Assistant to forward incoming mail to another user, the following error message may be displayed:

RULES IN ERROR

Rule: " "

Error: Unknown Error



CAUSE
This problem can occur if the Exchange Server 5.5 post Service Pack 1 (SP1) fix has been applied to the Exchange Server computer. The post-SP1 fix does not handle forwarding rules in the client.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



STATUS
This problem was first corrected in Exchange Server 5.5 Service Pack 2.



MORE INFORMATION
The error message is only displayed the first time that the rule starts. After that, if you start Outlook as the user for whom the rule was created, the error message is not displayed, but the rule does not work.

If you set diagnostic logging to maximum for rules on the private information store, the following events are logged in the following sequence:

Event ID: 1037

Source: MSExchangeIS Private

Type: Information

Category: Rules

Description: Triggering the rule (RuleName) with sequence number 2.

The distinguished name of the owning mailbox is Admin Exchange 'ServerName'

Event ID: 1045

Source: MSExchangeIS Private

Type: Information

Category: Rules

Description: Attempting to perform action 0 in rule ID 1-B9C. The type of action is Forward.

Event ID: 1040

Source: MSExchangeIS Private

Type: Error

Category: Rules

Description: The rule (RuleName) with sequence number 2 is being disabled due to errors encountered while applying the rule. The distinguished name of the owning mailbox is Admin Exchange 'ServerName'

Keywords: kbprb KB230719

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