Microsoft KB Archive/241497

= BackOffice Server Intranet Publishing Kit Does Not Install Correctly =

Article ID: 241497

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft BackOffice Server 4.5

-



This article was previously published under Q241497



SYMPTOMS
When you try to install the Windows NT Option Pack during the installation of Microsoft BackOffice Server, the installation of Windows NT Option Pack may not work and one or more of the following error messages may be displayed:

ExAir Config Error(SetApplication - ExAir)

An error occurred setting ExAir Web Applications details while creating app. The error is 1AD Activex component can't create object.

ExAir Config Error (SetApplication - ExAir/Catalog)

An error occurred setting ExAir Web Applications details while creating app. The error is 80110028 automation error.

ExAir Config Error (SetApplication - ExAir/Benefits)

An error occurred setting ExAir Web Applications details while creating app. The error is 80110501 automation error.

ExAir Error

An error occurred while installing package 'ExAir'. The error is mteErrObjectErrors - see ErrorInfo collection

ExAir Error

An error occurred while installing package 'Benefit'. The error is mteErrObjectErrors - see ErrorInfo collection

ExAir Error

An error occurred while installing package 'Flight'. The error is mteErrObjectErrors - see ErrorInfo collection

ExAir Error

An error occurred while installing package 'TakeANumber'. The error is mteErrObjectErrors - see ErrorInfo collection

During the installation of Site Server, several error message dialog boxes may appear with no text and just an OK command button.

In addition to the Option Pack and Site Server problems, the Intranet Publishing Kit may also not install correctly.



CAUSE
This problem occurs because the Intranet Publishing Kit depends on Site Server, which in turn depends on the Windows NT Option Pack. Windows NT Option Pack does not install correctly if the account specified for the Microsoft Transaction Server is not in the Administrators group.



RESOLUTION
To resolve this problem:

To prevent the above-mentioned problems from occurring, make sure the account specified for the Microsoft Transaction Server is in the Administrators group.
 * 1) Uninstall Site Server by running Site Server Setup from the Start menu. When you are prompted for the Site Server files, insert BackOffice CD #5.
 * 2) Uninstall Windows NT Option Pack by running Setup.exe from the root folder on BackOffice CD #3.
 * 3) Add the account that Transaction Server will use to the Administrators group using User Manager for Domains.
 * 4) Run BackOffice Setup again and allow it to install Windows NT Option Pack, Site Server, and the Intranet Publishing Kit.



STATUS
Microsoft has confirmed that this is a problem in Microsoft BackOffice Server version 4.5.

Additional query words: bos ipk

Keywords: kbprb KB241497

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.