Microsoft KB Archive/222293

= OL2000: HTML Mail Format Lost When Importing from IMO PST Folder to CW Mailbox Folder =

Article ID: 222293

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q222293



SYMPTOMS
If you import a personal folders file (PST), Microsoft Outlook changes any messages in HTML format to plain text format.



CAUSE
This problem occurs when you import a PST created by Microsoft Outlook Internet Only Mail (IMO) into an Outlook Corporate or Workgroup (CW) mailbox.



RESOLUTION
To preserve the format, import the personal folder file into an Outlook (CW) local PST file, instead of the mailbox.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you import an Outlook (IMO) PST file into an Outlook (CW) PST file, Outlook preserves the HTML message format; however, if you then drag the HTML message from the local PST to the mailbox, Outlook changes the format to plain text with stationery information as attachments.

Additional query words: OL2K

Keywords: kbbug kbpending KB222293

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