Microsoft KB Archive/168026

= Computer Hangs or Cannot Preview Video in NetMeeting =

Article ID: 168026

Article Last Modified on 10/13/2003

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APPLIES TO


 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 2.0 Standard Edition

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This article was previously published under Q168026



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you configure video camera properties or use the video functions in NetMeeting, you may experience any of the following symptoms:
 * Your computer may stop responding (hang). You may also see a "fatal exception 6" error message on a blue screen.
 * You may see a gray or black screen when you view the My Video window in Microsoft NetMeeting.



CAUSE
This behavior can occur if you are using a Hauppauge Wincast card in NetMeeting.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Use Registry Editor to verify that the key listed below has the values listed, and if needed, edit the values to match the values listed:   HKEY_LOCAL_MACHINE\Software\Microsoft\Conferencing\CaptureDevices\ MSVIDEO:Brooktree Bt848

dwImageSize     00 01 40 00 dwNumColors     0C 00 00 00 dwStreamingMode 01 00 00 00 Also, download and install the driver update version 1.5 and the "Updating the WinCast and WinTVpci Drivers" files from the Hauppauge Web site at:

http://www.hauppauge.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The registry keys mentioned in this article apply to any video capture card that uses the BrookTree 848 chip set. The 3Com Big Picture camera is a video camera that uses that chip set.

Keywords: kberrmsg kbhardware kbenv kbprb KB168026

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