Microsoft KB Archive/165199

= SNA Server Services Stay in Stopping State =

Article ID: 165199

Article Last Modified on 10/22/2003

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APPLIES TO


 * Microsoft SNA Server 3.0 Service Pack 4

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This article was previously published under Q165199





SYMPTOMS
After stopping the SNA Server service, the status will show "Stopping," but will never change to an "Inactive" state.

NOTE: This problem has been seen when stopping the TN5250 Service, however other services may be affected as well.



CAUSE
This can happen when the SNA Server service terminates before sending the last status change message to the SNA Server Manage Agent service. The Manage Agent sets the status of extension services to inactive, if the service process terminates correctly.



RESOLUTION
Changes were made to the SNA Server Manage Agent to correct this problem. To resolve this problem, obtain the hotfix mentioned below.



STATUS
Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: mngagent

Keywords: kbbug kbfix kbnetwork KB165199

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