Microsoft KB Archive/898081

= Items are not returned in the search results and a &quot;The address could not be found, 0x80042616 Error in the Site Data Web Service&quot; error message is logged in the gatherer log in SharePoint Portal Server 2003 =

Article ID: 898081

Article Last Modified on 4/30/2007

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APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

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SYMPTOMS
In Microsoft Office SharePoint Server 2003, you add a new item such as a listing or a list item to the portal site. After you do this, the content index is not updated as expected. Users cannot search the portal site for the new item. You experience one of the following symptoms:

Symptom 1
When users search the portal site for the new item, the new item is not returned in the search results. Additionally, users may find that other items that they search for are not returned in the search results as expected.

Symptom 2
Crawls of the content index are not completed successfully. The following error message is logged in the gatherer log:

Modify

The address could not be found, (0x80042616 - Error in the Site Data Web Service.)

Symptom 3
Search does not work for certain areas or for certain sites. Additionally, errors that are similar to the following appear in the gather logs:

11/2/2004 7:32:01 AM Modify sts2://PortalURL/Area or site name/webid=021/ The address could not be found, (0x80042616 - Error in the Site Data Web Service.)

An error occurred while parsing EntityName. Line 1, position 543. ?FPRIVATE &quot;TYPE=PICT;ALT=hr&quot;



CAUSE
Symptoms 1 and 2 occur if the following conditions are true:
 * The new item contains certain special characters that prevent SharePoint Portal Server 2003 from successfully crawling and from successfully updating the content index.
 * When you created the item, you entered the special characters in the box that contains the Rich Text formatting toolbar.

For example, this problem occurs if the following conditions are true, in the order that they are presented:
 * 1) You create a new Microsoft Office PowerPoint 2003 presentation. In one of the slides in the presentation, you type some text, you press SHIFT+ENTER to insert a vertical tab, and you then type more text.
 * 2) You create a new list item in SharePoint Portal Server 2003, and then you copy the text from the slide to the box that contains the Rich Text formatting toolbar.
 * 3) You update the content index.

Symptom 3 occurs because a group that has been added to the site contains a special character. SharePoint does not handle special characters well.



WORKAROUND
To work around this problem, remove the special characters from the new item. For example, remove the vertical tab from the list item. Or, make sure that any groups that are added to the permissions of a site do not have special characters in them. Then, perform a full update.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how to work with content indexes in SharePoint Portal Server 2003, see the &quot;Managing Content Indexes&quot; topic in the &quot;Managing Search Settings for the Portal&quot; section of the &quot;Administration&quot; chapter of the Microsoft Office SharePoint Portal Server 2003 Administrator's Guide. The Microsoft Office SharePoint Portal Server 2003 Administrator's Guide (Administrator's Help.chm) is located in the Docs folder in the root folder of the SharePoint Portal Server 2003 CD.

Additional query words: sps

Keywords: kbnofix kbbug kberrmsg kbtshoot KB898081

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