Microsoft KB Archive/814169

= Lines with arrows print without the arrows in some Office XP programs =

Article ID: 814169

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office XP Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition

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SYMPTOMS
When you print a document that contains lines with arrows, the arrows may not print. This symptom may occur if the following conditions are true:
 * You change the line weight of the line with arrows to 0.25 pt.
 * You change the resolution of the printer to less than 600 dpi. For example, this symptom occurs if you change the resolution of the printer to 300 dpi.



Service pack information
This problem is corrected in Microsoft Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time       Size        File name -  03-Feb-2003   18:07:32   6,249,804   Shared.msp     (client patch) 03-Feb-2003  19:11:38   7,330,644   Sharedff.msp   (full-file patch) After the hotfix is installed, the global version of this fix will have the file attributes (or later file attributes) that are listed in the following table.   Date          Time       Version       Size        File name 31-Jan-2003  22:15:26   10.0.4929.0   9,935,432   Mso.dll This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbqfe kbbug kbfix kbofficexppresp3fix KB814169

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