Microsoft KB Archive/329966

= OL2002: IMAP Synchronization Marks Messages As Unread After They Are Read in Offline Mode =

Article ID: 329966

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q329966



SYMPTOMS
If an Outlook 2002 user downloads new e-mail messages by using Internet Message Access Protocol (IMAP), and then the user reads the e-mail messages offline, the e-mail messages are still marked as unread after the user logs back on and synchronizes with the server.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date       Time  Size      File name 18-Oct-2002 16:32 179,200  Olkintl.msp 18-Oct-2002 16:34 1,811,456 Olkintl_admin.msp After the hotfix is installed, the following files will have the listed attributes or later: Date       Time  Version      Size       File name 13-Sep-2002 03:51 10.0.4510.0 113        Emablt32.dll 19-Sep-2002 21:22 10.0.4517.0 199,240    Emsabp32.dll 19-Sep-2002 21:22 10.0.4517.0 129,608    Emsui32.dll 23-Aug-2002 22:58 10.0.4420.0 854,600    Msmapi32.dll 13-Sep-2002 03:52 10.0.4510.0 531,016    Mspst32.dll 09-Aug-2002 03:21 10.0.4406.0 735,816    Outex.dll 06-Sep-2002 22:18 10.0.4503.0 1,972,808  Outllibr.dll 17-Oct-2002 21:59 10.0.4615.0 338,504    Pstprx32.dll Important Under certain circumstances, Microsoft Windows Installer 2.0 is required before you apply the Microsoft Office XP Service Pack 2 (SP2) client-side hotfix. Use the following information to determine if you have to install Windows Installer 2.0:  If you have deployed Office XP, visit the following Microsoft Web sites for more information:  For information about using an administrative installation point, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/one/depb01.htm

 For information about assigning or publishing Office with IntelliMirror, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/one/depb09.htm



You may have a problem applying a hotfix that is released after Office XP SP2 if all the following conditions are true:  The organization is using Windows Installer 1.1. The organization installed Office XP SP1 by using a client patch. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm

</li> The organization installed Office XP SP2 by using a client patch. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm

</li></ul> </li> If you installed Office XP by using a CD image, you may have a problem applying a hotfix that is released after Office XP SP2 if all the following conditions are true:  The organization is using Windows Installer 1.1</li> The organization installed Office XP SP1 by using a client patch.</li> The organization installed Office XP SP2 by using a client patch.</li></ul> </li></ul>

Note If you have updated your administrative installation point of Office XP with the administrative version of Office XP SP1 or Office XP SP2, you will not experience this problem. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/adminup.htm

To install Windows Installer 2.0 on all computers that must have the hotfix, visit the Microsoft Download Center:  For Microsoft Windows 95, Windows 98, and Windows Millennium Edition, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en

</li> For Microsoft Windows NT and Windows 2000, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F

</li></ul>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

<div class="moreinformation_section">

MORE INFORMATION
This hotfix only applies when a user has configured Outlook 2002 with an e-mail account on a mail server by using IMAP.

For additional information about how to configure an e-mail account in Outlook 2002 to use IMAP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

286197 OL2002: How to Configure Outlook to Receive Messages from an IMAP Server

287574 OL2002: How to Use an IMAP Account with Outlook 2002

Additional query words: XCLN OL2002 IMAP read unread work offline synchronization online connect server send receive message

Keywords: kbhotfixserver kbqfe kbbug kbfix KB329966

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