Microsoft KB Archive/128130

Money Err Msg: Your Request to Pay GTE Was Not Processed

PSS ID Number: Q128130 Article last modified on 07-15-1997

3.00

WINDOWS

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========================================================= 3.00 WINDOWS kbusage

= SYMPTOMS =

GTE/NORTHWEST is an On-Line Payee. If your account number does not contain 19 digits, you may receive the following error from On-Line Services:

Your request to Pay or Cancel Payment of $xx.xx to GTE/NORTHWEST by xx/xx/xx was not processed. ERROR: Payee information is invalid. Please review the payee information in the Payee List and try again.

= RESOLUTION =

GTE/NORTHWEST requires a 19-digit account number. To find your account number, call GTE/NORTHWEST, or look at the lower-left corner of page one of your statement. Your account number starts with 01, 02, 03, or 55. To correct this error do the following:


 * 1) From the List menu, choose Payee List.
 * 2) Select GTE and enter your 19-digit account number in the box for account number.
 * 3) Select the transaction in your Account Book.
 * 4) From the Edit menu, choose UnVoid Transaction.
 * 5) Use Pay On-Line to send the transaction to On-Line Services again.

= MORE INFORMATION =

On-Line Payees are paid electronically by On-Line Services in one to two days. The payee information for On-Line Payees in the Payee List in Microsoft Money 3.0 is downloaded into the EPAYEES.LST file by On-Line Services. The account number you enter must contain the correct number of digits for the payment to be processed successfully.

KBCategory: kbusage KBSubcategory: kbonline

= Additional reference words: 3.00 3.00a Telephone =

Keywords : kbonline Version : 3.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.