Microsoft KB Archive/278407

= Event ID 4097 message occurs if you run the Move Mailbox wizard =

Article ID: 278407

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q278407



SYMPTOMS
If you use the Move Mailbox wizard in Exchange Server, the following event ID message may be logged in the application event log in Microsoft Event Viewer:

Event ID: 4097

Source: Dr. Watson

Description

The application, exe\store.dbg, generated an application error. The error occurred on 10/24/2000 @ 9:41:42.854. The exception generated was c0000005 at address 780015cc (wcslen).



CAUSE
This issue may occur if there is a remote procedure call (RPC) problem on the Exchange Server computer.



RESOLUTION
To resolve this issue, make sure that Microsoft Windows NT 4.0 Service Pack 6a (SP6a) is installed on the server.



MORE INFORMATION
If this issue continues to occur after you apply Windows NT SP6a, contact Microsoft Product Support Services (PSS). For information about how to contact PSS, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Before you contact PSS, make sure that you have the following information available to send to the support professional:
 * The Drwtsn32.log from the %SystemRoot% folder
 * A Winmsd report
 * A Pstat.exe report

For more information about the issues that are resolved in SP6a, click the following article numbers to view the articles in the Microsoft Knowledge Base:

241211 List of bugs fixed in Windows NT 4.0 Service Pack 6/6a (Part 1)

244690 List of bugs fixed in Windows NT 4.0 Service Pack 6/6a (Part 2)

For more information how to obtain the latest Windows NT 4.0 servicepack, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to obtain the latest Windows NT 4.0 service pack

Additional query words: store.exe user.dmp

Keywords: kbprb KB278407

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