Microsoft KB Archive/272096

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The Services.exe Program Uses 100 Percent of the CPU When You Start the Web Service

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Q272096

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The information in this article applies to:


 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
The Services.exe program may use 100 percent of the CPU after you restart Web services.

CAUSE
This problem can occur if you stop the Microsoft Internet Information Server (IIS) Administration service, and then restart Web services with the Netware services installed. When you restart the Web services, you may be trying to register the Netware service as the SAP. If somebody is already advertising the SAP service, remove that service, and then replace it with your service. When you attempt to remove the service by making another call and setting the loop variable to FALSE so that you can iterate again to determine the status of this removal, the loop variable is never reset back to TRUE.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date        Time    Version       Size     File name ---  09/13/2000  9:54p  4.0.1381.7086  163,600  Nwprovau.dll

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

"Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes" Additional query words:

Keywords : kbtool kbWin2000PreSP2Fix

Issue type : kbbug

Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch