Microsoft KB Archive/236071

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Err Msg: The Connection to the Server Has Been Lost (C00D0005)

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Q236071

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The information in this article applies to:


 * Microsoft Windows NT Server NetShow Services version 3.0

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SYMPTOMS
The connection between the two Broadcast Publishing Points (BPP) moves from "Streaming" to "Open" (as reported in the Publishing Point Clients administration page on the first BPP). Data from the live stream ceases to be sent between the servers. Connecting clients, such as the Microsoft Windows Media Player, are therefore unable to stream at all, and eventually time out with the following error message:

The connection to the server has been lost (C00D0005).

If you close the open connection between servers, the new clients can once again connect to the second BPP and stream data.

CAUSE
The connection between the BPP is not properly closed when a sustained signal loss occurs.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time    Version      Size    File name     Platform -  06/22/99  02:37p               309,088 NSUM.exe      i386

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows NT Server NetShow Services version 3.0.

Additional query words:

Keywords :

Issue type : kbbug

Technology :