Microsoft KB Archive/239787

= Problems with VCOMM After Standby =

Article ID: 239787

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q239787



SYMPTOMS
You may have problems getting the modem port to open when you are running diagnostics on the modem half of a WinModem adapter. This behavior may occur after the computer enters Standby mode, you wake the computer, and you then run the diagnostics again.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name Platform --- 6/25/99 12:51:29pm 4.10.2017 33,107 Vcomm.vxd Windows 98



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: power management w98standby

Keywords: kbhotfixserver kbqfe kbhardware kbprb kbqfe KB239787

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