Microsoft KB Archive/315250

= Your attempt to generate an offline address list does not work and Event 9126 occurs in Exchange 2000 Server and Exchange Server 2003 =

Article ID: 315250

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 2000 Service Pack 3
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

-



This article was previously published under Q315250



Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
In Exchange 2000 Server and Exchange Server 2003, when you try to generate an offline address list that is based on the Global Address List or on any other existing address list, the list may not be generated. The following information is recorded in the Application log:

Event ID: 9108

Event Type: Information

Event Source: MSExchangeSA

Event Category: (13)

Description: Offline Address List is being generated for \Global Address List.

Event ID: 9126

Event Type: Error

Event Source: MSExchangeSA

Event Category: (13)

Description: OALGen encountered error [0x80004005] while calculating this OAL. This OAL will not be available for client download. (\Global Address List)

Event ID: 9175

Event Type: Error

Event Source: MSExchangeSA

Event Category: MAPI Session

Description: The MAPI call 'OpenMsgStore' failed with the following error: The information store could not be opened. The logon to the Microsoft Exchange Server computer failed. MAPI 1.0 ID no: 80040111-0286-00000000

When the generation of offline address lists fail, you may receive the following error message in Exchange System Manager:

MAPI or an unspecified service provider. ID no: 00000000-0000-00000000 ID no: c1050000 Exchange System Manager



CAUSE
This behavior can occur if the relevant registry key contains an invalid  value that is specified with the name of a particular domain controller/global catalog server. The relevant registry key is:

You can use this registry entry on a client computer to load-balance or to specify which domain controller/global catalog server the Outlook client connects to. However, if this value is incorrect on an Exchange 2000 Server SP2 computer, generation of an offline address list generation does not succeed.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this behavior, delete the  value from the Exchange Provider key. Make sure that you remove the entire value from the key, not just the value data. Follow these steps:  Start Registry Editor (Regedt32.exe). Locate the  value under the following key in the registry:

 Click DS Server, click Edit, and then click Delete. Click Yes to confirm the deletion. Quit Registry Editor.

Additional query words: GAL XADM

Keywords: kbenv kbprb KB315250

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.