Microsoft KB Archive/942672

= When you open a Microsoft Dynamics CRM report from a form or from a grid view, the report is blank =

Article ID: 942672

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0, when used with:
 * Microsoft Dynamics CRM 3.0

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Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
You open a Microsoft Dynamics CRM report from a form or from a grid view.



Result
The report is blank.



Cause
The underlying query does not include the GUIDS for the selected entity instances because the Searchable property for the primarykey field is set to No. The error was observed on the contact entity where the Searchable property for the contactid field was set to No.



Resolution
Set the Searchable property for the primarykey field to Yes by following these steps:
 * 1) Click Start, click Customization, and then click Customize Entities.
 * 2) Double-click the entity that you are trying to print the report for. For example, double-click Contact.
 * 3) Click Attributes, then and double-click the appropriate primarykey field. For example, double-click contactid.
 * 4) Set Searchable to Yes.
 * 5) Click Save and Close.
 * 6) Click Actions, and then click Publish.



MoreInformation
The Searchable property was added in Hotfix Rollup 1.



DISCLAIMER
MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED &quot;AS IS&quot; WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Keywords: kbtshoot kbmbsmigrate kbmbsreports kbnomt kbrapidpub KB942672

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