Microsoft KB Archive/890633

= You receive an &quot;Internal Server Error&quot; error message when you try to save an appointment to a calendar that is in a public folder in Outlook Web Access =

Article ID: 890633

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you try to save an appointment to a calendar that is in a public folder in Outlook Web Access (OWA), you receive an &quot;Internal Server Error&quot; error message. You receive this error message even though your appointment is saved.

This problem occurs if the following conditions are true:
 * You do not have read permission to the calendar where you are trying to save the appointment.
 * You are using the rich version of OWA in a Microsoft Exchange Server 2003 environment.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) to apply this hotfix.

For more information about the latest service packs for Microsoft Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

836933 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Internet Information Services (IIS) Admin Service and all dependent services will be restarted. Additionally, the Microsoft Exchange Information Store service is restored.

Note The hotfix installer may detect that the IIS application pool process, specifically the W3wp.exe process, is using files that the installer has to update. If this behavior occurs, you can click the Continue option because the W3wp.exe process will stop when the IIS Admin Service stops.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time  Version           Size      File name 18-Jan-2005 02:41                        186  Blank.htm 05-Aug-2004 01:59                        884  Ctrl_calendar.css 18-Jan-2005 02:42                      8,454  Ctrl_calendar.htc 18-Jan-2005 02:41                     32,093  Ctrl_calendar.js   18-Jan-2005  02:42                      4,408  Ctrl_calendarview.css 18-Jan-2005 02:42                     12,910  Ctrl_calendarview.htc 18-Jan-2005 02:41                     76,663  Ctrl_calendarview.js   05-Aug-2004  01:59                        489  Ctrl_calendarviewprn.css 02-Jun-2004 23:57                     12,985  Ctrl_calviewdaily.xsl 14-Dec-2004 20:57                     12,374  Ctrl_calviewmonthly.xsl 02-Jun-2004 23:57                      8,425  Ctrl_calviewweekly.xsl 18-Jan-2005 02:42                        986  Ctrl_ctxtmenu.htc 18-Jan-2005 02:41                      4,920  Ctrl_ctxtmenu.js   18-Jan-2005  02:42                      3,565  Ctrl_datepicker.htc 05-Aug-2004 01:58                     35,382  Ctrl_datepicker.js   18-Jan-2005  02:42                      6,575  Ctrl_formatbar.htc 18-Jan-2005 02:41                     19,094  Ctrl_formatbar.js   18-Jan-2005  02:42                      1,658  Ctrl_freebusy.css 18-Jan-2005 02:42                      1,349  Ctrl_freebusy.htc 18-Jan-2005 02:41                     35,039  Ctrl_freebusy.js   18-Jan-2005  02:42                      3,068  Ctrl_message.htc 18-Jan-2005 02:41                     16,027  Ctrl_message.js   18-Jan-2005  02:42                      6,636  Ctrl_mimeformatbar.htc 05-Aug-2004 01:58                     11,742  Ctrl_mimeformatbar.js   18-Jan-2005  02:42                      1,352  Ctrl_notify.htc 05-Aug-2004 01:58                        473  Ctrl_notify.js   05-Aug-2004  01:58                      5,694  Ctrl_poll.js   18-Jan-2005  02:42                      1,351  Ctrl_reminder.htc 18-Jan-2005 02:41                      8,482  Ctrl_reminder.js   18-Jan-2005  02:42                        864  Ctrl_tabpages.htc 05-Aug-2004 01:58                      1,408  Ctrl_tabpages.js   18-Jan-2005  02:42                      2,736  Ctrl_tree.htc 18-Jan-2005 02:41                     26,880  Ctrl_tree.js   18-Jan-2005  02:42                      2,470  Ctrl_tree_pf.htc 18-Jan-2005 02:41                     26,286  Ctrl_tree_pf.js   02-Jun-2004  23:58                      1,909  Ctrl_tree_pf.xsl 18-Jan-2005 02:42                      3,115  Ctrl_view.htc 18-Jan-2005 02:41                     73,451  Ctrl_view.js   14-Dec-2004  20:57                     42,533  Ctrl_view.xsl 18-Jan-2005 20:00  6.5.7232.70     1,086,464  Davex.dll 18-Jan-2005 02:41                      6,183  Dlg_anr.js   23-Aug-2004  18:59                      6,915  Dlg_editname.js   18-Jan-2005  02:41                     22,901  Dlg_editrule.js   18-Jan-2005  02:41                      4,184  Dlg_editsignature.js   18-Jan-2005  02:41                     19,095  Dlg_gal.js   23-Aug-2004  18:59                      6,035  Dlg_gallookup.js   18-Jan-2005  02:41                      7,137  Dlg_junk.js   18-Jan-2005  02:41                      4,942  Dlg_movecopy.js   18-Jan-2005  02:41                      2,963  Dlg_newfolder.js   18-Jan-2005  02:41                     18,270  Dlg_options.js   05-Aug-2004  01:59                     19,887  Dlg_recurrence.js   18-Jan-2005  02:41                     27,575  Dlg_reminder.js   18-Jan-2005  02:41                      9,487  Dlg_rules.js   18-Jan-2005  02:41                     15,404  Dlg_spell.js   18-Jan-2005  02:41                     22,594  Dlg_taskrecurrence.js   05-Aug-2004  01:59                      9,893  Dl_appointment.js   05-Aug-2004  01:59                      7,835  Dl_composeapptrecurr.js   18-Jan-2005  02:41                      4,380  Dl_composecommon.js   05-Aug-2004  01:59                     14,895  Dl_composetaskrecurr.js   18-Jan-2005  02:41                      6,165  Dl_contact.js   05-Aug-2004  01:59                      3,687  Dl_folderview.js   18-Jan-2005  02:41                      3,788  Dl_junk.js   18-Jan-2005  02:41                      7,357  Dl_misc.js   18-Jan-2005  02:41                      5,441  Dl_options.js   05-Aug-2004  01:59                     13,263  Dl_task.js        18-Jan-2005  20:00  6.5.7232.70     2,567,168  Exoledb.dll 05-Aug-2004 01:59                      4,141  Frm_attach.js   18-Jan-2005  02:41                     28,843  Frm_composeappt.js   18-Jan-2005  02:41                     14,381  Frm_composecdl.js   18-Jan-2005  02:41                     27,724  Frm_composecontact.js   18-Jan-2005  02:41                     14,464  Frm_composenote.js   18-Jan-2005  02:41                     10,429  Frm_composepost.js   18-Jan-2005  02:41                     31,404  Frm_composetask.js   17-Jan-2005  13:11                      6,319  Frm_forwardmeeting.js   05-Aug-2004  01:59                        493  Frm_logoff.js   18-Jan-2005  02:41                     25,359  Frm_mimecommon.js   18-Jan-2005  02:41                     49,641  Frm_mimenote.js   18-Jan-2005  02:41                      4,314  Frm_mimepreviewpane.js   18-Jan-2005  02:41                      2,418  Frm_previewpane.js   18-Jan-2005  02:41                     11,328  Frm_readappt.js   18-Jan-2005  02:41                      6,099  Frm_readnote.js   18-Jan-2005  02:41                      4,984  Frm_readpost.js   18-Jan-2005  02:41                      3,448  Frm_readreports.js   18-Jan-2005  02:41                      5,068  Frm_readtask.js   18-Jan-2005  02:42                      1,932  Owaprint.css 18-Jan-2005 02:42                     10,499  Owastyle.css 18-Jan-2005 02:42                      1,702  Owastyledl.css 18-Jan-2005 20:42  5.3.18.6          316,664  Setupmcl.exe 18-Jan-2005 02:42                      1,060  Sps.css 05-Aug-2004 01:59                        216  Style-chs30.css 17-Jan-2005 13:12                        203  Style-cht30.css 05-Aug-2004 01:59                        222  Style-jpn30.css 05-Aug-2004 01:59                        200  Style-kor30.css 05-Aug-2004 01:59                        204  Style-large30.css 05-Aug-2004 01:59                        204  Style30.css 02-Jun-2004 23:58                      6,941  Tf_galfind.xsl 02-Jun-2004 23:58                     11,610  Tf_messages.xsl 02-Jun-2004 23:58                     10,677  Tf_twoline.xsl 18-Jan-2005 02:41                      1,501  Util_addrval.js   05-Aug-2004  01:59                      4,293  Util_buttons.js   18-Jan-2005  02:41                      3,438  Util_calendar.js   18-Jan-2005  02:42                        877  Util_calmessaging.htc 18-Jan-2005 02:41                      8,747  Util_calmessaging.js   18-Jan-2005  02:41                     16,992  Util_forms.js   18-Jan-2005  02:41                      9,061  Util_mimemsg.js   18-Jan-2005  02:41                     17,273  Util_owa.js   18-Jan-2005  02:41                     14,167  Util_recipients.js   18-Jan-2005  02:41                     27,763  Util_view.js   19-Oct-2004  03:40                        598  View-webpage.gif 18-Jan-2005 02:41                      8,134  Vw_calendar.js   05-Aug-2004  01:59                      1,062  Vw_calendarpart.css 18-Jan-2005 02:41                        636  Vw_calendarpart.js   18-Jan-2005  02:41                      1,938  Vw_contact.js   18-Jan-2005  02:41                      2,659  Vw_dumpster.js   18-Jan-2005  02:41                      9,646  Vw_message.js   05-Aug-2004  01:59                      1,612  Vw_messagepart.js   18-Jan-2005  02:41                     34,462  Vw_navbar.js   18-Jan-2005  02:41                      8,926  Vw_search.js   18-Jan-2005  02:42                      5,333  Vw_task.js   18-Jan-2005  02:42                      3,483  Vw_taskpart.js   18-Jan-2005  02:40  6.5.7232.70     5,181,440  Wmtemplates.dll



WORKAROUND
You will not receive this error message if you use the reach version of Outlook Web Access.

For more information about the two versions of Outlook Web Access, click the following article numbers to view the articles in the Microsoft Knowledge Base:

310594 How to hard code the reach client for Internet Explorer 5.0 and later

327675 How to increase Outlook Web Access performance



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the new naming schema for Exchange Server software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB890633

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