Microsoft KB Archive/249645

= OL98: NDR Returned When You Send a Message with Attached Files in Postoffice Environment =

Article ID: 249645

Article Last Modified on 9/2/2005

-

APPLIES TO


 * Microsoft Outlook 98 Standard Edition

-



This article was previously published under Q249645



SYMPTOMS
When you use Outlook 98 Japanese Edition in a Microsoft Mail for PC Networks postoffice environment, if you send a message with an attached file that contains either more than eight characters in the file name or double-byte character set (DBCS) characters in the file name, you cannot send the message, and you receive a non-delivery report (NDR) message.



CAUSE
This problem can occur if the attachment positions and the stream do not match up perfectly when the message body byte count is read. This causes the code to incorrectly try to read beyond the end of the stream, which may cause an error to occur and produce an NDR message.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix should have the following file attributes or later:

Component: Messaging Application Programming Interface (MAPI)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe KB249645

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.