Microsoft KB Archive/885724

= Many false heartbeat alerts are generated by Microsoft Operations Manager 2005 servers =

Article ID: 885724

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
Many heartbeat alerts appear in the Microsoft Operations Manager (MOM) 2005 Operator console. The heartbeat alerts indicate that a particular computer is offline or unreachable. MOM administrators may also receive notification e-mail messages or pages when the alerts occur.



CAUSE
This problem can occur when the following conditions are true:
 * The MOM database is on a separate computer from the MOM server.
 * The time setting on the MOM server computer is not synchronized with the time setting on the MOM database computer.
 * The time setting difference is equal to the Interval to scan for agent heartbeats option on the Heartbeat Checking tab in Management Servers properties.



RESOLUTION
To resolve this problem, you must synchronize the time setting on the MOM server with the domain time server. To do this, follow these steps:
 * 1) Click Start, click Run, type cmd, and then click OK.
 * 2) At the command prompt, type Net Time /set, and then press Enter.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbopmanalerts kbopman2005bug kbbug kbtshoot kbserver kbperformance kbnofix KB885724

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