Microsoft KB Archive/188882

= Error Message: The Backup Exec Agent Is Unable to Run Because... =

Article ID: 188882

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q188882



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.



SYMPTOMS
After you uninstall the Seagate Backup Exec program and the network protocol it used, you receive a general-protection (GP) fault in BKUPAGNT, or you may receive the following error message when you restart your computer:

Backup Exec Agent:

Communication transport failure:

The Backup Exec Agent is unable to run because a required network component (DLL) was not found. Please check your network configuration.



CAUSE
This issue can occur because the Seagate Backup Exec program does not remove all of its registry entries when you uninstall it.



RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Use Registry Editor to delete the BackupExecAgent (BkupAgnt.exe) value from the following registry key:



MORE INFORMATION
The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98

Keywords: kb3rdparty kbenv kbnetwork kbprb KB188882

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