Microsoft KB Archive/933708

= When you use Windows Media Player 11 to play a Windows Media Video (WMV) file in Windows Vista, a vertical line may appear in the middle of the playback window =

Article ID: 933708

Article Last Modified on 4/24/2007

-

APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Starter
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

-



SYMPTOMS
When you use Microsoft Windows Media Player 11 to play a Windows Media Video (WMV) file in Windows Vista, a vertical line may appear in the middle of the playback window. The line appears as a band or as a bar. The band or the bar is discolored with blue or with green. You may also see other artifacts or corruption in the playback window.



CAUSE
This problem may occur if the computer uses one of the following integrated video chipset solutions for video output:
 * Intel 865G
 * Intel 910G
 * Intel 915G

This problem occurs because of an issue with the Intel Windows XP Display Driver Model (XDDM) video drivers that are included with Windows Vista for the following integrated graphics chipsets:
 * Intel 82865G Graphics Controller (Microsoft Corporation - XDDM)
 * Intel 82915G/GV/910GL Express Chipset Family (Microsoft Corporation - XDDM)

Both of these drivers are dated August 1, 2006. Additionally, both driver versions are 6.14.10.4656.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: green, blue, line, corruption

Keywords: kbqfe kbnofix kbprb kbexpertisebeginner KB933708

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.