Microsoft KB Archive/256147

= Bookshelf 2000 Err Msg: Current Shockwave Cannot Handle New Format =

Article ID: 256147

Article Last Modified on 8/5/2004

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APPLIES TO


 * Microsoft Bookshelf 2000 Standard Edition

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This article was previously published under Q256147



SYMPTOMS
When you start Microsoft Bookshelf 2000, you may receive the following error message:

This page contains a new Shockwave format movie that the current Shockwave control cannot handle. Would you like to download the newer version of the control?

If you click No, Bookshelf 2000 starts, but the home screen is not displayed.

If you click Yes, you are connected to a Macromedia Web site from which you can download and install the latest version of Macromedia Shockwave Director. When you click the Install button, you receive the preceding error message again.

If you click No, Bookshelf 2000 starts, but the home screen is not displayed.

If you click Yes, another instance of your Web browser starts, and you are again connected to the same Macromedia Web site as before to obtain the latest version of Macromedia Shockwave Director. You can continue this sequence loop indefinitely.

NOTE: To exit the loop, quit your Web browser.



CAUSE
This behavior can occur if Macromedia Shockwave Director version 7.0.3 or later is installed on the computer when you install Bookshelf 2000.

Bookshelf 2000 Setup installs Macromedia Shockwave Director version 7.0.2. If you install Macromedia Shockwave Director version 7.0.2 on top of Macromedia Shockwave version 7.0.3, the functionality of Macromedia Shockwave Director within Bookshelf 2000 is broken.



RESOLUTION
To resolve this issue, download and run the Bsfix00.exe file.

The following file is available for download from the Microsoft Download Center:

Bsfix00.exe

Release Date: Mar-10-2000

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The Bsfix00.exe file removes registry entries from Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows 2000. When you are prompted to restart your computer after you finish running the program, do so.

When your computer has restarted, use the appropriate method for your version of Microsoft Windows to reinstall the correct version of Macromedia Shockwave Director.

Windows 95/98
 Start Bookshelf 2000. You should receive the following error message:

One or more Shockwave files are missing. Would you like to go to Macromedia's Web site to repair your Shockwave Player?

 Click Yes.

NOTE: If you click No, Bookshelf starts, but you do not receive the Bookshelf home screen. When you are connected to the Macromedia Web site, fill out the registration form, and then follow the instructions on the screen to install the correct version of Macromedia Shockwave Director. If you are not prompted to restart your computer, click Make sure your installation was successful. When you are prompted to restart your computer, click Yes.</li> Start Bookshself 2000.</li></ol>

NOTE: This preceding method removes the current version of Macromedia Shockwave Director and installs the appropriate version (version 7.0.2) for BookShelf 2000. If you reinstall the latest update of Macromedia Shockwave Director (version 7.0.3), BookShelf 2000 becomes broken and cannot function properly. If this is the case, repeat the steps in the preceding method.

Windows 2000
<ol> Start Bookshelf 2000.</li> You should receive the following error message:

One or more Shockwave files are missing. Would you like to go to Macromedia's Web site to repair your Shockwave Player?

</li> Click Yes.

NOTE: If you click No, Bookshelf starts, but you do not receive the Bookshelf home screen.</li> When you are connected to the Macromedia Web site, fill out the registration form, and then follow the instructions on the screen to install the correct version of Macromedia Shockwave Director.</li> A second instance of yor Web browser may start and run a Macromedia Shockwave animation movie.

If this occurs, and the animation movie runs properly, proceed to the next step.

If the second instance of the Web browser starts but no animation movie is displayed, quit this second instance of the Web browser. This behavior can occur if the connection to the Macromedia Web site is too slow. In this case, click Make sure your installation was successful. You should receive a screen that displays a different animation movie.</li> Quit your Web browser.</li> Start Bookshelf 2000.</li></ol>

NOTE: Macromedia Shockwave Director version 7.0.3 should be installed on your Windows 2000-based computer.

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MORE INFORMATION
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm bs2k dictionary

Keywords: KB256147

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