Microsoft KB Archive/891565

= The Microsoft Systems Management Server Scheduler component cannot schedule a master send request =

Article ID: 891565

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 5
 * Microsoft Systems Management Server 2003

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SYMPTOMS
The Microsoft Systems Management Server (SMS) Scheduler component cannot schedule a master send request. This symptom occurs in large SMS hierarchies that have many primary and secondary sites. Additionally, the following error message entry is reported in the SMS\Logs\Sched.log file on the SMS Site Server computer:

~ Cannot open file \\SMSServer\SMS_xxx\inboxes\schedule.box\tosend\0000000n.Ixx. Cause is 2 $$ ~The CRoutingInst::MakeInstructionFile function failed with SMS error 2. $$ ~An error occurred when creating the routing instruction. $$

This error message entry occurs every time that the SMS Scheduler tries to schedule the send request. Therefore, the list of slave requests for the master request may increase.



CAUSE
This problem occurs because the instruction file for the master send request is deleted. When the instruction file is deleted, the SMS Scheduler converts the accompanying slave send request to a master send request. However, the new master send request cannot be correctly scheduled because the instruction file does not exist.



SMS 2003 service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

SMS 2.0 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Systems Management Server 2.0 Service Pack (SP) 5 is required to install this hotfix.

Restart requirement
You do not have to restart the computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other software updates. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name --  29-Apr-2005  21:01  2.0.1493.5202   1,110,248  Sms2.0-sp5-kb891565-x86-enu.exe 25-Feb-2003 17:30  2.0.1493.5202   1,634,208  Basesvr.dll

Hotfix installation instructions
This hotfix updates the SMS Scheduler component. This hotfix must be applied to all SMS site servers in the SMS hierarchy.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbfix kbbug kbpubtypekc KB891565

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