Microsoft KB Archive/822389

= Cannot Access Resources That Are Located on Another Computer on Your Wireless Network =

Article ID: 822389

Article Last Modified on 6/28/2003

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APPLIES TO


 * Microsoft Broadband Network Utility
 * Microsoft Broadband Networking 10/100 Ethernet 5-Port Switch MN-150
 * Microsoft Broadband Networking 10/100 Ethernet Notebook Adapter
 * Microsoft Broadband Networking 10/100 Ethernet PCI Adapter
 * Microsoft Broadband Networking 10/100 Ethernet USB Adapter
 * Microsoft Broadband Networking 10/100 Ethernet Base Station
 * Microsoft Broadband Networking Wireless Base Station MN-700
 * Microsoft Broadband Networking Wireless Desktop Kit MN-840
 * Microsoft Broadband Networking Wireless Notebook Adapter MN-720
 * Microsoft Broadband Networking Wireless Notebook Kit MN-820
 * Microsoft Broadband Networking Wireless USB 2.0 Adapter MN-710

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SYMPTOMS
When you try to access resources that are located on another computer on your wireless network, those resources are unavailable or not found.

For example, when you try to access a shared folder that is located on another computer on your wireless network, you may receive an error message that is similar to the following:

Windows cannot find ' '. Check the spelling and try again, or try searching for the item by clicking the Start button, and then clicking Search.



CAUSE
This issue may occur when you have Zone Labs Zone Alarm installed on your computer.



RESOLUTION
To resolve this issue, add the network computers to the Zone Alarm Firewall trusted zone. For information about how to do this, see the Zone Alarm user documentation, or contact Zone Labs.

For information about how to contact Zone Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
To work around this issue, disable Zone Alarms. For information about how to do this, see the Zone Alarm user documentation, or contact Zone Labs.

For information about how to contact Zone Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kb3rdparty KB822389

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