Microsoft KB Archive/237274

= WD97: Error Message: "This Document May Be Corrupt" After Switching Between Bullet and Number List Format =

Article ID: 237274

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q237274



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you open a document in Word 97, you may receive the following error message:

This document may be corrupt. To preserve the contents: Choose Select All from the Edit menu, then choose Copy from the Edit menu. Create a new document, then choose Paste from the Edit menu.



CAUSE
This error may be caused by a build-up of List Templates in a document. A List Template is a container for a customized numbering scheme. In the numbering gallery (on the Format menu, click Bullets and Numbering), each number gallery position displays a different List Template. As you use or change List Templates, the number gallery changes, based on the active List Templates.

The build-up can occur if you repeatedly switch between a bulleted list format and a numbered list format for the same list.

You can also see this message while editing Master Documents that contain numbered or bulleted lists.

NOTE: There are other known causes of a build-up in List Templates. Although this update does not prevent the problem from occurring, it removes this form of corruption and eliminates the error message.

To determine whether you are receiving the error message because of excessive List Templates, follow these steps:  After you receive the error message, point to Macro on the Tools menu, and click Visual Basic Editor. In the Visual Basic Editor, click Immediate Window on the View menu. Type the following command in the Immediate window and press ENTER:

?activedocument.listtemplates.count



This problem is known to occur when the number of List Templates approaches 2,000.



RESOLUTION
To correct this problem, you will need to obtain and install the fix listed in Step 1 and then modify the Windows Registry as described in Step 2:

NOTE: Before installing the fix and modifying the Windows Registry, exit all windows applications.

Step 1 - Obtain and Install the Latest Word 97 Fix
To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site:

http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx

IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.

For additional information about the fixes included in the latest update for Word 97, click the article number below to view the article in the Microsoft Knowledge Base:

265374 WD97: Post Service Release Fixes for Word 97

Step 2 - Modify the Windows Registry
IMPORTANT NOTE: This is a Windows Registry activated fix and you must modify the Windows Registry. To do this, follow these steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 On the Windows Start menu, click Run. In the Open box, type regedit and click OK.</li> Select the following key in the Windows registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Word\Options

</li> On the Edit menu, point to New, and click String Value. Then, add the following registry value:

Value Name: LTOverflowRecovery

Value: 1

</li> On the Registry menu, click Exit.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. The fix for this problem is included in the latest Microsoft Word 97 for Windows patch. Please see the "Resolution" section of this article for more information.

Additional query words: wd97 listtemplate errmsg error message corrupt 706

Keywords: kbhotfixserver kbqfe kbdownload kbbug kbfix kbqfe KB237274

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