Microsoft KB Archive/212914

= OL2000: (IMO) ErrMsg: "OLFSETUP caused a General Protection Fault in module GDI.EXE" Installing Modem =

Article ID: 212914

Article Last Modified on 9/29/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q212914



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
While running the Outlook Symantec Fax Starter Edition Setup to configure your modem, you may receive the following error message:

OLFSETUP caused a general protection fault in module GDI.EXE at 0003:000020b4.



CAUSE
This problem has been reported when using the Matrox MGA Millennium PowerDesk with the following configuration:

Accelerator:              2064W Memory:                   4MB RAMDAC speed:             220MHz VGA BIOS version:         2.3 Display Driver Version:   4.03.00.3410 VDD Version:              4.03.00.3410 MGA PowerDesk Version:    3.41.012 DirectDraw Driver Version: 4.03.00.3410



RESOLUTION
You may be able to overcome this problem by setting your display to standard VGA and turning off video acceleration during the Outlook fax setup. Upgrading to the latest Matrox drivers should also resolve this problem.

To restart Windows using standard VGA, follow these steps:
 * 1) Quit all programs, click Start, and then click Shutdown.
 * 2) Click Shutdown, and then click OK.
 * 3) Restart the computer, press F8 when you see the starting Windows message, and then choose Safe Mode. This will start your computer using standard VGA.

To turn off video acceleration, follow these steps:
 * 1) On the Windows Desktop, right-click My Computer and then click Properties.
 * 2) On the Performance tab, click Graphics.
 * 3) Drag the Hardware Acceleration slider to None.
 * 4) Click OK and OK to accept the changes and exit.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OL2K GPF

Keywords: kbbug kbnofix KB212914

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.