Microsoft KB Archive/941448

= Error message when you apply a workflow rule to an entity in Microsoft Dynamics CRM 3.0: &quot;SQL Server timeout expired. For more information, contact your system administrator&quot; =

Article ID: 941448

Article Last Modified on 9/13/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
When you apply a workflow rule to an entity in Microsoft Dynamics CRM 3.0, you receive the following error message:

SQL Server timeout expired. For more information, contact your system administrator.

Specifically, this problem occurs if the following conditions are true:
 * You create a workflow rule that updates a field for one of the following entities:
 * A quote
 * An order
 * An invoice
 * You apply the workflow rule to the entity without assigning the entity.

This problem also occurs if the following conditions are true:
 * You create a workflow rule that updates a field for one of the following entities:
 * A quote
 * An order
 * An invoice
 * You apply the workflow rule to the entity when you assign the entity.
 * You open the entity records.

When this problem occurs, other Microsoft Dynamics CRM 3.0 users cannot access or open records for the entity to which the workflow rule is applied.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software.

Prerequisites
You must have the Microsoft Dynamics CRM 3.0 server software installed to apply this hotfix.

Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB941448$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kberrmsg kbmbsworkflow kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB941448

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