Microsoft KB Archive/815484

= Windows 2000 Stops Responding When You Press a Key to Bring Your Computer out of the Hibernate State =

Article ID: 815484

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

-



SYMPTOMS
When you press a key on your Universal Serial Bus (USB) keyboard to bring your computer out of the hibernate state, the computer stops responding (hangs).



CAUSE
This problem may occur after you install the fix that is described in the following Microsoft Knowledge Base article:

810090 Universal Serial Bus Devices Are Not Detected Intermittently When You Start or Resume the Computer



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size     File name -  15-Jan-2003  11:45  5.00.2195.6655   24,752  Hidclass.sys 15-Jan-2003 11:46  5.00.2195.6655   19,696  Usbehci.sys 15-Jan-2003 11:46  5.00.2195.6655   49,776  Usbhub20.sys 10-Mar-2003 07:47  5.00.2195.6681  138,288  Usbport.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: hibernation resume awaken

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kboswin2000fix kbwin2ksp4fix kbhotfixserver KB815484

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.