Microsoft KB Archive/182044

= Err Msg: Internet Explorer Can Not Load the Internet Site =

Article ID: 182044

Article Last Modified on 12/16/2003

-

APPLIES TO


 * Microsoft Internet Explorer 1.0
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 3.2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 2.01
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 2.01
 * Microsoft Internet Explorer 2.1
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.1
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 4.5 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 3.02

-



This article was previously published under Q182044



SYMPTOMS
When you try to view a secure Web site with Internet Explorer 3.x, you may receive the following error message:

The Internet site you are trying to view uses a security certificate that was signed by an unknown Authority. This page cannot be viewed.

If you click OK, you may receive the following error message:

Internet Explorer can not load the Internet Site. The operation completed successfully.

When you try to view a secure Web site with Internet Explorer version 4.0 or 4.01, you may receive the following message:

You are about to begin viewing pages over a secure connection. Do you want to continue?

If you click Yes, you may receive the following message:

This page requires a secure connection, which includes a server authentication. The Certificate Issuer for this site is untrusted or unknown. Do you wish to continue?

If you click Yes, the Web page loads normally.



CAUSE
This behavior can occur in Internet Explorer 3.x for either of the following reasons:


 * The security certificate on the Web site is not a root authority or a known authority.
 * The security certificate is not correctly installed on your computer.



RESOLUTION
To resolve this issue, upgrade to Internet Explorer 4.01. To install Internet Explorer 4.01, visit the following Microsoft Web site:

http://www.microsoft.com/ie/



MORE INFORMATION
There are two types of security certificate issuers: root authority, and non-root authority. A non-root authority security certificate issuer is trusted by, and issues certificates on behalf of, a root authority. A root authority security certificate issuer is a certificate issuer that verifies the safety of the content on a Web site. For a browser program to use a security certificate, the program must "know" the issuing authority. In Internet Explorer versions 3.x, 4.0, and 4.01, a group of authorities are "known" by default. New authorities may be added according to the issuing software.

Additional query words: 98 95

Keywords: kberrmsg kbenv kbprb KB182044

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.