Microsoft KB Archive/257238

= Outlook Express 5.01 not upgraded on Windows 2000 =

Article ID: 257238

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook Express 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 1

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This article was previously published under Q257238



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you upgrade Microsoft Windows 2000 to Microsoft Internet Explorer 5.5 or Internet Explorer 5.5 Service Pack 1 (SP1), Outlook Express is not upgraded to version 5.5 or Outlook Express 5.5 SP1.



RESOLUTION
To resolve this issue, install Windows 2000 SP1, Internet Explorer 5.01 SP1, or Internet Explorer 5.01 Service Pack 2 (SP2), and then install Internet Explorer 5.5 or Internet Explorer 5.5 SP1.



MORE INFORMATION
To upgrade Internet Explorer and Outlook Express, follow these steps:  Remove Internet Explorer 5.5 or Internet Explorer 5.5 SP1. Install Windows 2000 Service Pack 1, Internet Explorer 5.01 SP1 or Internet Explorer 5.01 SP2.

For additional information about how to obtain Windows 2000 SP1 or Internet Explorer 5.01 SP2, click the following article numbers to view the articles in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

267954 How to obtain the latest Internet Explorer 5.01 service pack

 Install Internet Explorer 5.5 or Internet Explorer 5.5 SP1 again.

Keywords: kbprb kbsetup KB257238

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