Microsoft KB Archive/833316

= The computer unexpectedly restarts when you start Streets and Trips =

Article ID: 833316

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2002 Standard Edition
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you start Microsoft Streets & Trips 2002 or Microsoft Streets and Trips 2008, the computer may unexpectedly restart.



CAUSE
This issue may occur if there is a conflict with the current video driver.



RESOLUTION
To resolve this issue, contact your video card manufacturer for the latest video driver.

For information about how to contact your video card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
To work around this issue with your current video driver, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) On the Settings tab, click Advanced.
 * 4) On the Troubleshooting tab, move the Hardware accelerator tab to None.
 * 5) Click OK, and then click OK.



MORE INFORMATION
To identify the name and the manufacturer of your video hardware, follow these steps:
 * 1) Click Start, click Run, type dxdiag, in the Open box, and then click OK.
 * 2) Click the Display tab.
 * 3) Under Device, look for Name and Manufacturer.
 * 4) Click Exit.

Additional query words: crash blue screen reboot

Keywords: kbprb KB833316

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