Microsoft KB Archive/810399

= XCCC: User Cannot Be Enabled for Wireless Access to a Mailbox =

Article ID: 810399

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2002 Enterprise Edition

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SYMPTOMS
When you try to enable a user who has a -w account for wireless access to the user's mailbox, you cannot do so. This problem only occurs with existing accounts in the domain. New users and mailboxes do not experience this problem.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Mobile Information Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The P1 version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version      Size    File name -- 15-Nov-2002 01:46  1.5.837.10  143,360  Userprov.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug kbprb KB810399

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