Microsoft KB Archive/303867

= Error Message During Restart After You Remove Audio Device from Traditional Chinese Windows Me =

Article ID: 303867

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q303867



SYMPTOMS
When you restart your computer after you remove an audio device from Configuration Manager, you may receive the following error message on a blue screen:

Windows

An error has occurred. To continue:

Press Enter to return to Windows, or

Press CTRL+ALT+DEL to restart your computer. If you do this, you will lose any unsaved information in all open applications.

Error: 0E : 016F : BFF8E927

Press any key to continue

After you receive this error message, your computer might not start successfully until you first turn it off, and then completely remove power. If you press a key to continue and your computer has a network adapter and is connected to an active network, you may receive the following Mprexe error message. If you press a key to continue and your computer does not have a network adapter, you may receive the following Statemgr error message.

Mprexe

MPREXE caused a general protection fault in module KRNL386.EXE at 0001:0000755f.

[Continue]

Statemgr

STATEMGR caused a general protection fault in module KRNL386.EXE at 0001:0000755f.

[Continue]

Nothing may occur if you click Continue; instead, you may need to press ENTER. After you do so, the operating system may become unstable, and the screen may become blank. If you press CTRL+ALT+DEL, you may receive the original error message on a blue screen. If you then restart your computer in Safe mode, you may receive the same error messages, except &quot;Explorer&quot; and &quot;Kernel32&quot; appear in the error messages instead of &quot;Mprexe&quot; and &quot;Statemgr&quot;. Your computer may stop responding (hang) if you receive the Kernel32 error message.

This problem has been observed in the Traditional Chinese-language version of Microsoft Windows Millennium Edition (Me). Other Double-Byte Character Set (DBCS) localizations (such as Simplified Chinese, Korean, and Japanese) do not exhibit this problem. Also, this problem may not occur unless you are using the Chinese keyboard layout.



CAUSE
When your computer restarts, service routines within the System tool in Control Panel check for unconfigured multimedia devices. During this operation, the input focus is set to a hidden dialog box. When this process finishes, an error occurs during the IME object cleanup that keeps the operating system kernel from deleting a thread reference to the now-destroyed dialog box.

The problem occurs when the next program (or service) attempts to create a window. When the System kernel attempts to change the foreground window, it refers to the terminated thread, which results in the error message on a blue screen.

This usually occurs when the appropriate network component (MPREXE) attempts to raise the logon dialog box. If there is no need for a logon, the error message on a blue screen occurs when the System File Protection Statemgr feature checks for damaged or replaced files. If System File Protection is disabled, the first error message on a blue screen refers to Explorer.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Traditional Chinese-language version of this fix should have the following file attributes or later:

  Date        Time   Version   Size     File name --  08/08/2001  18:49  5.0.0.38  405,504  Tintlgnt.ime



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Additional query words: reboot sfp >

Keywords: kbbug kbenv kberrmsg kbfix kbgpf kbqfe KB303867

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