Microsoft KB Archive/270775

= Encarta 2001: Screen Flashes When You Play Video Clip =

Article ID: 270775

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Africana Third Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Reference Suite 2001

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This article was previously published under Q270775



SYMPTOMS
When you play a video clip in any of the programs listed at the beginning of this article, the screen may flash while the video clip is playing.



CAUSE
This behavior can occur if a video adapter that is based on the Mpact video chip set is installed in your computer.



RESOLUTION
To work around this issue, reduce the graphics hardware acceleration:  Click Start, point to Settings, and then click Control Panel. Double-click System. On the Performance tab, click Graphics. Move the Hardware acceleration slider until it is one notch to the right of None (the Basic acceleration setting). Click OK, and then click Close. When you are prompted to restart your computer, do so.

If you are unable to restart your computer successfully:

<ol style="list-style-type: lower-alpha;"> Press and hold down the CTRL key when you see the Starting Windows 98 message (in Microsoft Windows 98) or press F8 when you see the Starting Windows 95 message (in Microsoft Windows 95) on the screen.</li> Select Safe Mode from the Startup menu.</li> Repeat steps 1 through 6 to restore your original graphics hardware acceleration setting.</li></ol> </li></ol>

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm movie blink black screen blank

Keywords: kbdisplay kbenv kbgraphic kbprb KB270775

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