Microsoft KB Archive/892684

= You receive a message in the Alerts pane of the MOM Operator Console when you try to use MOM 2005 agentless monitoring to monitor a Windows NT 4.0-based computer =

Article ID: 892684

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
When you try to use Microsoft Operations Manager (MOM) 2005 agentless monitoring to monitor a Windows NT 4.0-based computer, you receive the following message in the Alerts pane of the MOM Operator Console:

A management pack script was unable to complete successfully.



CAUSE
This issue occurs because MOM agent service discovery script requires that Windows Management Instrumentation version 1.5 or a later version must be installed on the Windows NT 4.0-based computer.

The MOM agent service discovery script uses methods in the StdRegProv class to query information in the registry about the Windows NT 4.0-based computer. This information is sent to the MOM Management server and is entered into the MOM database. The monitored computer is then added to the appropriate computer groups. It is added to these groups based on the information that is contained in the StdRegProv class.

By default, the StdRegProv class does not exist in the version of Windows Management Instrumentation (WMI) that is included in the Windows NT 4.0 operating system.



RESOLUTION
To resolve this issue, you must download and install the latest version of WMI. To download the latest version of WMI, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=c174cfb1-ef67-471d-9277-4c2b1014a31e&DisaplyLang=en

If this resolution does not correct the issue, or if you experience a similar issue, make sure that WMI was installed correctly. To do this, use Wbemtest tool to verify that the StdRegProv class exists in WMI:
 * 1) Use an account that has administrative permissions to log on to the Windows NT 4.0-based computer.
 * 2) Click Start, click Run, type wbemtest, and then click OK.
 * 3) In the Windows Management Instrumentation Tester dialog box, click Connect.
 * 4) In the Connect dialog box, type root\default in the box under Server\Namespace, and then click Login.
 * 5) In the Windows Management Instrumentation Tester dialog box, click Open Class.
 * 6) In the Get Class Name dialog box, type stdregprov, and then click OK.

The Object Editor for StdRegProv dialog box appears. It contains the properties of the StdRegProv class.

If the Object Editor for StdRegProv dialog box does not appear, you must reinstall the latest version of WMI and restart the Windows NT 4.0-based computer.

Keywords: kbdownload kbtshoot kbprb KB892684

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