Microsoft KB Archive/243300

= SMS: Error Message: Remote Tools Security Rights to Run Remote Tools on this Client Have Been Denied =

Article ID: 243300

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q243300



SYMPTOMS
When you have appropriate Systems Management Server (SMS) security rights and try to remotely control an SMS client, you may be unable to do so, and you may receive the following error message:

Remote Tools

Security rights to run remote tools on this client have been denied.

Note that this problem may also occur when you run the Remote.exe command from a command prompt. Also, you may receive the following error message (or one that is similar to it) in the Smsprov.log file:





E:\OPALSP1\sdk_provider\nt\smsprov\SspStatusMessage.cpp(420) : User "DOMAIN\user" is unknown to SMS security and does not have permissions to log status messages.







CAUSE
This problem can occur when SQL is configured to use a case-sensitive sort order and the logged-on user name that the MMC retrieves from the workstation does not match the case of the user name in the Systems Management Server Administrator Console under Site Database\Security Rights.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms

Keywords: kbbug kberrmsg kbsmsprovider KB243300

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