Microsoft KB Archive/944638

= You may receive an &quot;Undeliverable&quot; e-mail message when you use the Live Meeting 2005 Add-in for Outlook to schedule a Live Meeting 2005 session =

Article ID: 944638

Article Last Modified on 11/21/2007

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APPLIES TO


 * Microsoft Office Live Meeting 2005

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SYMPTOMS
You use the Microsoft Office Live Meeting 2005 Add-in for Microsoft Outlook to schedule a Microsoft Office Live Meeting 2005 session. When you do this, the Live Meeting 2005 session seems to be scheduled correctly. However, after some time, you may receive an &quot;Undeliverable&quot; e-mail message in the Outlook inbox. A message that resembles the following message is contained in the e-mail:

Your message did not reach some or all of the intended recipients.

Subject:

Sent:

The following recipient(s) could not be reached:

on

The Live Meeting Service returned an error unknown to the client.



CAUSE
This issue may occur if one of the following conditions is true:
 * Cause 1: The Subject box is blank when you send the e-mail meeting invitation.
 * Cause 2: The Live Meeting 2005 Add-in for Outlook is unable to use an Outlook personal distribution list to send the e-mail meeting invitation.



Resolution for cause 1
To resolve this issue, type the subject in the Subject field when you send the e-mail meeting invitation. To do this, follow these steps:
 * 1) Start Outlook.
 * 2) Click Calendar, and then locate the meeting for which you cannot send the e-mail meeting request.
 * 3) Double-click the meeting to open the meeting.
 * 4) Type the subject for the meeting in the Subject box.
 * 5) Click Send to synchronize with the Live Meeting 2005 server and to send the e-mail meeting invitation.

Note If you do not type any text in the Subject box when you send the e-mail meeting invitation, you will receive the following dialog box prompt:

You have not entered text for the Subject box. Is this OK?

If you receive this dialog box prompt, click No, type the subject for the meeting in the Subject box, and then click Send to send the meeting invitation.

If you click Yes in the dialog box prompt, the meeting invitation will be sent, and it seems as if the meeting is scheduled. However, Live Meeting 2005 requires that a subject for the meeting is entered in the Subject box. When the meeting invitation is queued for the Live Meeting 2005 server, the meeting invitation will be rejected if the Subject box is blank. You will then receive the &quot;Undeliverable&quot; e-mail message.



Workaround for cause 2
To work around this issue, expand the Outlook personal distribution list. Then, send the e-mail meeting invitation. To do this, follow these steps:
 * 1) Start Outlook.
 * 2) Click Calendar, and then locate the meeting for which you cannot send the e-mail meeting request.
 * 3) Double-click the meeting to open the meeting.
 * 4) In the To box, expand the   to expand the personal distribution list. You can then see all the contacts that are listed in the personal distribution list.
 * 5) Click Send Update.

Additional query words: lm7, lm2005, 938, outbox, bounce, unknown, error, Live Meeting, undeliverable, NDR, email, e-mail

Keywords: kbexpertisebeginner kbtshoot KB944638

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