Microsoft KB Archive/814625

= Cannot Modify Service Level Agreement for New Alerts =

Article ID: 814625

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
The default setting for the Service Level Agreement for new alerts is 10 minutes. When you double-click Alert Resolution State to modify this setting, the Modify option is not available (appears dimmed). However, the Modify option is available for other alert resolution states.



WORKAROUND
To work around this issue, use a Microsoft SQL Server query to modify the Service Level Agreement directly. To do this, follow these steps:  Click Start, point to All Programs, and then click Microsoft SQL Server. Click SQL Query Analyzer, and then connect to the Microsoft Operations Manager (MOM) database. Run the following query:

update ResolutionState set ExpectedMaxTime='5' where State='New'

This sample query changes the Service Level Agreement setting to 5 minutes.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbnofix kbbug KB814625

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