Microsoft KB Archive/933398

= The Microsoft Exchange Information Store service does not start successfully on an Exchange 2003 server =

Article ID: 933398

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you try to start the Microsoft Exchange Information Store service on a server that is running Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service does not start successfully. Additionally, you do not receive an error message to indicate that there is a problem. In this situation, you may assume that the Microsoft Exchange Information Store service is taking a very long time to start.



CAUSE
This problem occurs because the replay operation may encounter a loop condition when the Microsoft Exchange Information Store service logs file replay in the Exchange Server database. The replay operation will never be finished. Additionally, you will not receive an error message to indicate that there is a problem.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Exchange Server 2003 Service Pack 2 (SP2) installed before you apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the following services are stopped and then restarted when you apply this hotfix:
 * Microsoft Exchange System Attendant
 * Exchange Installable File System (ExIFS)
 * IIS Admin service and all dependent services

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
After you apply the hotfix, an event that resembles the following is logged when log files are replayed: Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 301

Description: Information Store (2636) SG1: The database engine has begun replaying logfile G:\EXCHSRVR\MDBDATA\MDBDATA\E00.log. For more information, click http://www.microsoft.com/contentredirect.asp.

Note Event 301 indicates regular log file replay.

If a loop condition occurs, the loop condition will now be detected. Additionally, the Extensible Storage Engine (ESE) logs an event that resembles the following: Event Type: Information

Event Source: ESE

Event Category: General

Event ID: 901

Description: Information Store (2636) Internal trace: ver.cxx (8459)

For more information, click http://www.microsoft.com/contentredirect.asp.

Then, the Microsoft Exchange Information Store service is stopped. When this occurs, we recommend that you either restore another backup or repair the database because you cannot replay the log files. After the Microsoft Exchange Information Store service is stopped, the following events are logged: Event Type: Information

Event Source: MSExchangeIS

Event Category: General

Event ID: 9643

Description: Process termination function StoreTerminateProcess was called by a function in module C:\Program Files\Exchsrvr\bin\ESE.dll; some parameters and their values were . A significant section of the call stack is in the data section.

Event Type: Error

Event Source: Microsoft Exchange Server

Event Category: None

Event ID: 1000

Description: Faulting application store.exe, version 6.5.7638.2, stamp 434353c1, faulting module store.exe, version 6.5.7638.2, stamp 434353c1, debug? 0, fault address 0x001fc3ae.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbexchstore kbexpertiseinter kbhotfixserver kbqfe KB933398

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