Microsoft KB Archive/897167

= Internet Explorer 6 or a custom printing program stops responding if you print HTML documents on a Windows 2000-based computer =

Article ID: 897167

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows 2000 Server

 Microsoft Windows 2000 Professional Edition

 Microsoft Windows 2000 Advanced Server 

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SYMPTOMS
If you print multiple HTML documents, Microsoft Internet Explorer or a custom program stops responding. This symptom occurs if the following conditions are true:
 * You are trying to print from either Internet Explorer 6 Service Pack 1 (SP1) or from a custom program that uses Internet Explorer 6 functionality.
 * You are using a Microsoft Windows 2000-based computer.

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CAUSE
This problem is caused by a registry key handle leak that is opened by Ddrawex.dll. This leak occurs if the HTML document contains text that was formatted by the following Cascading Style Sheet formatting commands:
 * fliph
 * flipv

Every time that you print an HTML document, a new registry key handle is opened by Ddrawex.dll to draw the text that was flipped vertically, horizontally or both for printing. After the print job finishes, Ddrawex.dll does not release the registry key handle. The handle remains in memory as long as Internet Explorer or your custom program is running. If you quit either program, memory is freed and all the registry key handles are cleared from memory.

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version            Size    File name --  11-Apr-2005  22:22  5.0.2195.7039      24,336  Ddrawex.dll

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbhtml kbprint kbbug kbfix kbwin2000presp5fix KB897167

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