Microsoft KB Archive/134726

= WD: Unable to Save WordMail Note to Novell 4.02 Server =

Article ID: 134726

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 95 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q134726



SYMPTOMS
When you try to save a WordMail message to a Novell 4.02 server, you may receive the following error message:

Microsoft Word Err=1391 - Word cannot complete the save due to a file permission error. (path and filename)

However, Microsoft Word will save the document with a filename that has been truncated to the MS-DOS 8.3 filename standard. This will happen no matter what file format you choose to save the WordMail message.



CAUSE
You may receive this error message when Microsoft Word is unable to determine if the file system on the server to which you are saving the file supports long filenames. You may also receive this message when you use the Save As command on the File menu or the FileSaveAs Wordbasic command.



STATUS
Microsoft has confirmed this to be a problem in Word for Windows 95 version 7.0 and Word 97. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



WORKAROUND
To work around this problem, save the file with an 8.3 filename.



MORE INFORMATION
The Novell 4.02 server is manufactured by Novell, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: word95 7.0 word7 winword word97

Keywords: kbinterop kbualink97 KB134726

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