Microsoft KB Archive/912820

= The Recipient Update Service applies an unexpected recipient policy in Exchange Server 2003 =

Article ID: 912820

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
The Recipient Update Service applies an unexpected recipient policy in Microsoft Exchange Server 2003.



CAUSE
This problem may occur when the following conditions are true:
 * The Recipient Update Service finds a duplicate recipient policy for applicable policies
 * The Recipient Update Service does not apply the recipient policy with the highest priority



Exchange Server 2003 Service Pack 2
If you are running Exchange Server 2003 Service Pack 2 (SP2), install the hotfix that is described in the following Microsoft Knowledge Base article (KB919227):

919227 The Exchange Server 2003 Recipient Update Service may apply an unexpected duplicate recipient policy in Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Exchange Server 2003 Service Pack 1 installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Hotfix 258657 for Microsoft Exchange Server 2003


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: pPolicy

Keywords: kbexpertiseadvanced kbqfe kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB912820

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