Microsoft KB Archive/286840

= Error message when you open a Word 2002 document or a Word 2007 document in Windows Explorer: &quot;The command you selected is not available&quot; or &quot;The command cannot be performed&quot; =

Article ID: 286840

Article Last Modified on 3/19/2007

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APPLIES TO


 * Microsoft Office Word 2007
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q286840



SYMPTOMS
When you double-click a Microsoft Word 2002 document or a Microsoft Office Word 2007 document in Microsoft Windows Explorer, you may receive one of the following error messages:  Word 2002

The command you selected is not available from this shortcut menu.

 Word 2007

The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

201306





CAUSE
This issue occurs when the Open dialog box appears in Word and when you are trying to open a Word document outside Word (for example, in Windows Explorer).



WORKAROUND
To work around this issue, close the Open dialog box in Word before you open the Word document in Windows Explorer.

Additional query words: prb WD2007 WD2002

Keywords: kbofficealertid kbprb KB286840

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