Microsoft KB Archive/823658

= &quot;The operating system image you selected does not contain the necessary drivers for your network adapter&quot; error message during the text-mode part of Setup when you deploy an operating system image by using RIS =

Article ID: 823658

Article Last Modified on 11/5/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you deploy a Microsoft Windows Server 2003 image, a Microsoft Windows XP image, or a Microsoft Windows 2000 image from a Windows Server 2003-based Remote Installation Services (RIS) server or from a Windows 2000-based RIS server, the installation may fail during the text-mode part of Setup. You receive the following error message:

The operating system image you selected does not contain the necessary drivers for your network adapter. Try selecting a different operating system image. If the problem persists, contact your administrator. Setup cannot continue. Press any key to exit.



CAUSE
This problem may occur in situations when RIS does not recognize the syntax of the [Manufacturer] section of the .inf file for the network adapter driver. Therefore, Setup cannot locate the network driver.



Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows 2000 hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about RIS in Windows Server 2003, see the Windows Server 2003 Deployment Kit. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=aaf0a7a4-71c1-4ee9-b974-66214651a23b&displaylang=en

For more information about RIS in Windows 2000, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/windows2000serv/howto/remoteos.mspx

For additional information about how to install, configure, and troubleshoot RIS in Windows 2000, see the &quot;Technical Guide to Remote Installation Services&quot; white paper. To obtain this white paper, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/Bb742501.aspx

Keywords: kbhotfixserver kbqfe kbwin2000presp5fix kbbug kbfix kbqfe kbwinserv2003presp1fix KB823658

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