Microsoft KB Archive/255917

= WD2000: Word Stops Responding When You Save a Document with a Custom Toolbar =

Article ID: 255917

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q255917





SYMPTOMS
When you click Close on the File menu, and make Word prompt you to save your changes in a new document that was created from a template that has a custom toolbar, Word may stop responding.



CAUSE
This problem occurs when all of the following are true:
 * Your document was created from a template that contains a custom toolbar. For example, the custom toolbar may not contain any toolbar buttons, or it may contain the InsertSectionBreak button.

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 * The Allow background saves option is turned on.

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 * One or more additional documents are open.

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 * You are prompted to save your changes before you close the document.



WORKAROUND
To prevent this problem, follow these steps:  Turn off the Allow background saves option in Microsoft Word. To do this, follow these steps:  On the Tools menu, click Options. Click to select the Save tab. Click to clear the Allow background saves check box. Click OK to close the Options dialog box.</ol> </li> Close all other open documents when you use a template that contains a custom toolbar.</li> Click Save on the File menu to save the document before you close it.</li></ol>

NOTE: You can also prevent this problem by saving the file before you click the Close command (on the File menu).

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
For additional information about how to create a custom toolbar, click the article number below to view the article in the Microsoft Knowledge Base:

191178 WD2000: How to Create Custom Toolbars and Toolbar Buttons

Additional query words: hang

Keywords: kbbug kbnofix KB255917

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