Microsoft KB Archive/258093

= Computer Does Not Restart During First Phase of RIS Installation =

Article ID: 258093

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q258093



SYMPTOMS
While you are performing a Remote Installation service (RIS) installation of Windows 2000 Professional on a computer that has an Intel Pro 100+ Management adapter, the computer pauses at the end of the first phase of Setup and displays the following message:

Restarting computer

The computer does not restart, but the installation proceeds if you restart the computer manually.



CAUSE
This problem can occur if the Intel Pro 100+ Management adapter has an older Pre-Boot Execution Environment (PXE) ROM.



RESOLUTION
Contact Intel for a updated (PXE) ROM for the Intel Pro 100+ Management adapter. There is an update for the Intel Pro 100+ Management adapter available at the following Intel Web site:

http://support.intel.com/support/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
This issue has been reported on some models of Compaq computers that use the Intel Pro 100+ Management adapter, but may occur on other computers that use the same network adapter.

Keywords: kbprb kbremoteprog KB258093

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