Microsoft KB Archive/223426

= XL2000: "Cannot Print File" Error =

Article ID: 223426

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition

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This article was previously published under Q223426



SYMPTOMS
When attempting to print a file, you receive the "Cannot print file" error message.



CAUSE
Microsoft Excel is having difficulty communicating with the printer. You may receive this message if any of the following conditions is true:


 * The regional settings for your computer are corrupted.
 * If you are using a network printer, the printer driver may require the printer port to be captured.
 * The printer has an invalid network name.
 * The printer driver is corrupted.



WORKAROUND
Try each of the following methods until you find one that fixes the problem.

Method 1: Reset the Regional Settings in Control Panel

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Regional Settings icon.
 * 3) Click the Regional Settings tab. In the drop-down list, choose a different setting (there are several country settings that use English), and then click OK.
 * 4) If you are prompted to restart your computer, click Yes.
 * 5) After Windows restarts, return to the Regional Settings Properties dialog box in Control Panel, and reselect your original regional setting.
 * 6) Click OK, and restart your computer again.

Method 2: Capture a Port for Your Network Printer
Before beginning this procedure, check with your network administrator to make sure you have the correct path for the network printer.


 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the icon for your printer, and click Properties.
 * 3) Click the Details tab. Click Capture Printer Port.
 * 4) In the Device box, click a port that's not used by another printer.
 * 5) In the Path box, type the network path to the printer, and then click OK to close the Capture Printer Port dialog box.
 * 6) In the Print to the following port box, click the port you chose in step 3, and then click OK.

Reinstall the Printer Driver

 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click your default printer, and click Delete. If you are asked if you want to remove extra files left on the system, click Yes.
 * 3) Double-click the Add Printer icon, and follow the instructions to reinstall your printer driver.

When you reinstall your printer driver, the Microsoft Windows operating system corrects many system files and registry keys.

NOTES:


 * If your printer model isn't listed in the Manufacturers and Printers lists, check the Hardware Compatibility List (HCL) for an updated driver. If your printer isn't on the HCL, contact the printer manufacturer for drivers and instructions.
 * If you are on a network, you may need to install the correct printer driver from a network drive. Contact your network administrator for instructions.

Additional query words: OFF2000 id XL2000

Keywords: kbfix kbprb KB223426

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