Microsoft KB Archive/885266

= A registry entry remains on a Systems Management Server 2003 Advanced Client computer after you remove a software update that was built by using the Windows Installer version 3.0 SDK =

Article ID: 885266

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2003 Service Pack 1

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SYMPTOMS
After you install a software update that was built by using the Windows Installer version 3.0 SDK (MSI 3.0) on a Systems Management Server (SMS) 2003 Advanced Client computer, when you use Windows Installer 3.0 to remove the software update, the following registry subkey is not removed correctly and remains:

In this example,  represents the SMS 2003 client that is installed on the SMS 2003 Advanced Client and represents the software update that is installed on the SMS 2003 Advanced Client. The actual registry subkey may appear similar to the following:

If you try to enumerate the  subkey to determine the software updates that are installed on the SMS 2003 Advanced Client, you may receive incorrect update information. This problem may continue until the registry entry is removed.



Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Download information
The following file is available for download from the Microsoft Download Center:

Download the 885438 package now.

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time    Version           Size        File name --- 29-Nov-2004 22:25   2.50.3174.1105  726,248       Sms2003-sp1-kb885266-x86-enu.exe 20-Oct-2004 08:25                   665,088       Sms2003ac-sp1-kb885266-x86.msp

This hotfix needs to be applied to all your SMS 2003 Advanced Client computers.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Installation instructions
You must install this hotfix on all the SMS 2003 Advanced Client computers before you try to remove any SMS 2003 Advanced Client update that was created by using the Windows Installer version 3.0 SDK. To install this hotfix, follow these steps:
 * 1) Create a shared folder in a location that is available to your SMS site server computers.
 * 2) Copy the SMS2003-RTM-KB885266-X86-ENU.exe hotfix file to the new shared folder.
 * 3) On the SMS 2003 site server computer, log on by using an account that has administrative credentials, and then connect to the shared folder that contains the hotfix.
 * 4) On the SMS site server computer, double-click the Sms2003-rtm-kb840198-x86-enu.exe file. This starts the installation wizard.
 * 5) After the installation files are copied, click Yes, I want to create a package and program now, and then click Next.
 * 6) Click Next to accept the default package name and the default program name.
 * 7) Complete the installation wizard.
 * 8) In the SMS Administrator console, right-click Collections, click New, and then click Collection.
 * 9) In the Collection Properties dialog box, type Advanced Clients for 885266.
 * 10) Click the Membership Rules tab, and then click the computer button to open the Create Direct Membership Rule Wizard, and then click Next.
 * 11) On the Search for Resources page, click System Resource next to Resource class, click Client Type next to Attribute name:, type 1 in the Value: box, and then click Next.
 * 12) On the Collection Limiting page, click Browse, and in the Browse Collection dialog box, select All Systems, click OK, and then click Next.
 * 13) On the Select Resources page, click the check box next to the Advanced Client computers where you want to install the hotfix. Click Select All to select all the Advanced Client computers in the list, click Next, and then click Finish.
 * 14) In the SMS Administrator console, double-click Packages. Right-click KB885266 - Advanced Client Hotfix, point to All Tasks, and then click Distribute Software.
 * 15) On the Welcome to the Distribute Package Wizard dialog box, click Next.
 * 16) Click the distribution points that you want to use, and then click Next three times.
 * 17) On the Advertisement Target page, click Advertise this program to an existing collection, and then click Browse. Click Advanced Clients for 885266, and then click OK.
 * 18) Click Next two times. Click Advertise the program only to members of the specified collection, and then click Next.
 * 19) Complete the Software Distribution Wizard.

Note For additional information about available command-line switches for this package, see the following article:

http://support.microsoft.com/kb/262841

Additional query words: hotfix SMS 2003 Advanced Client Windows Installer

Keywords: kbqfe kbhotfixserver kbbug kbsmstopazfix KB885266

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