Microsoft KB Archive/256870

= XCCC: Helpful Information About Troubleshooting Exchange 2000 Conference Server =

Article ID: 256870

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange 2000 Conferencing Server

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This article was previously published under Q256870



SUMMARY
This article includes a helpful list of information to gather and questions to ask when you are trying to troubleshoot the Microsoft Exchange 2000 Conferencing service.



MORE INFORMATION
  HARDWARE INFORMATION Number of CPUs/Speed: Memory: Hard disk size/free space:

WINDOWS NT CONFIGURATION Server Name: IP Address(es)of Server: Windows 2000 Fully Qualified Domain Name: Is this server a domain controller, global catalog (both), or member server?

DOMAIN INFORMATION Number of Windows 2000 Domains? Number of Windows 2000 Sites? Is there a global catalog in the "local" site? Conferencing Server site location?

EXCHANGE INFORMATION Number of Administrative Groups? Free/Busy Replication Between Exchange Servers in same Administrative Group? Is the Exchange Conferencing MasterMailbox on the same server as the "active" Conference Management Service? Are the conferencing resources on the same machine as the "active" Conference Management Service? Are there visibility restrictions on the T.120 MCU Server? Name of Conferencing host server? Client access URL? Data or Video client Security?

IIS WEBSITES AND VIRTUAL DIRECTORIES What authentication is enabled against the Default Website? What authentication is enabled against the Conferencing and ConferencingPrivate vRoot? IP Connectivity Restrictions (Website or vRoots)?

CLIENT INFORMATION Are the correct permissions set for each conference resource (Default=Author)? Is Direct-Booking enabled for each conferencing resource?

TROUBLESHOOTING INFORMATION Provide a detailed description of the problem: Provide the following: Conferencing Protocol Log x:\Exchsrvr\\conferencing.log Windows 2000 Application Log List any troubleshooting steps already taken: Customer Impact: Low Medium  High  (choose one)

Keywords: kbinfo KB256870

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