Microsoft KB Archive/175013

MSN Gaming Zone Err Msg: Failed to Start ZoneClient

PSS ID Number: Q175013 Article last modified on 04-19-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == MSN Gaming Zone == 

= SYMPTOMS =

When you attempt to sign in to the MSN Gaming Zone, you may receive the following error message:

Failed to start ZoneClient.

= CAUSE =

This behavior can occur if any of the following conditions are true:


 * Files in your Temporary Internet Files folder point to outdated MSN Gaming Zone pages.
 * The ZoneClient file is damaged.
 * The Heartbeat ActiveX control is damaged.

= RESOLUTION =

To resolve this issue, use the following methods in the order in which they are presented.

Ensure That You Are Using the Latest MSN Gaming Zone Web Pages
To ensure that you are using the latest MSN Gaming Zone Web pages, empty the Temporary Internet Files folder on your computer.

For information about how to empty the Temporary Internet Files folder on your computer, please see the following article in the Microsoft Knowledge Base:

Q223800 Zone Err Msg: Pages Are Unavailable or Images Are Missing

Remove the ZoneClient File
Remove the ZoneClient file from your system to allow the MSN Gaming Zone to automatically install and register a new copy. To do this, follow these steps:

  Click Start, point to Find, and then click Files Or Folders.   In the Named box, type “zone.exe” (without the quotation marks).   In the Look In box, click My Computer, and then click Find Now.   In the list of found files, right-click the Zone.exe file, and then click Delete. By default, the Zone.exe file is located in the following folder: C:FilesInternet Gaming Zone   To install the ZoneClient file automatically, connect to the MSN Gaming Zone. 

Remove the Heartbeat ActiveX Control from Your Computer
For information about how to remove the Heartbeat ActiveX Control from your computer, please see the following article in the Microsoft Knowledge Base:

Q225041 MSN Gaming Zone: How to Remove the Heartbeat ActiveX Control

NOTE: The next time you connect to the Zone, a new copy of the Heartbeat ActiveX Control is installed on your computer.

Additional query words: msgame active-x igz msngz

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========================================================= Keywords : kbenv kberrmsg kbimu msgame kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.