Microsoft KB Archive/824120

= Changes to Your E-Mail Alias Are Not Recognized When You Use Cached Exchange Mode in Outlook 2003 =

PSS ID Number: 824120

Article Last Modified on 8/22/2003

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The information in this article applies to:


 * Microsoft Office Outlook 2003

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SYMPTOMS
If you add a new e-mail alias or make a change to your e-mail alias while you are in Cached Exchange Mode in Outlook 2003, your new e-mail alias is not resolved to a valid e-mail address when you use it in Outlook 2003.



CAUSE
This behavior occurs because changes to Active Directory directory service can take up to two days before the Outlook Address Book is updated on your local computer when you use Outlook 2003 in Cached Exchange Mode.



WORKAROUND
To work around this behavior, turn off the Use Cached Exchange Mode option. To do this, follow these steps:  In Outlook 2003, click E-mail Accounts on the Tools menu. Click View or change existing e-mail accounts, and then click Next. Click your Microsoft Exchange Server, and then click Change. Click to clear the Use Cached Exchange Mode check box, and then click Next. Click OKwhen you receive the following prompt:

The operation you selected will not complete until you choose Exit from the file menu, and then restart Microsoft Office Outlook.

 Click Finish. Quit and restart Outlook 2003.</li></ol>

Note To turn on the Cached Exchange Mode option, repeat the previous steps, but click to select the Use Cached Exchange Mode check box in step 4.

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MORE INFORMATION
The Cached Exchange Mode feature can give you a better experience when you use an Exchange Server e-mail account. A copy of your mailbox is stored on your computer. This copy provides quick access to your data, and it is frequently updated with the mail server.

If you work offline, whether by choice or because of a connection problem, your data is still available to you instantly wherever you are. If a connection from your computer to the computer that is running Exchange Server is not available, Outlook switches to Trying to connect or Disconnected. If the connection is restored, Outlook automatically switches back to Connected or Connected (Headers). Any changes that you made while a connection to the Exchange Server was not available are synchronized automatically when a connection is available. You can continue to work while changes are synchronized.

For more information about Cached Exchange Mode, click Microsoft Outlook Help on the Help menu, type cached exchange mode in the Search for box in the Assistance pane, and then click Start searching to view the topic.

Additional query words: OL2003

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Keywords: kbpending kbprb KB824120

Technology: kbOutlook2003 kbOutlook2003Search kbOutlookSearch

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