Microsoft KB Archive/180351

= XWEB: Error Message: Unable to Delete Message =

Article ID: 180351

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Active Server Components 5.0
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Outlook Web Access 5.5

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This article was previously published under Q180351





SYMPTOMS
When you use the Microsoft Exchange Active Server Components to access the Exchange Server computer via a Web browser, the sample scripts allow you to mark a message to be deleted by selecting the box next to the message.

After you select the button to delete the marked messages, you may receive the following error message in a pop-up box in version 5.0:

Unable to Delete Message

Or, in Exchange Server version 5.5, you may see this error message:

Unable to Delete this Special Folder

Or, in Exchange Server version 5.5 with SP1, you may see this error message:

Unable to Delete Item



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 5.0 and 5.5. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
When you read a message via the Web, you can choose to delete the message while the message window is open. After you click Delete, the message window will close, but the message list will not refresh.

If you mark the same message for deletion that you previously selected to delete while the message window was open, you will get this error.

To verify that this is the case, select the Refresh button to reload the folder contents. If the message is gone, you have previously deleted it.

Keywords: kbbug kbnofix kbusage KB180351

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