Microsoft KB Archive/921985

= An access violation occurs in the Msxml3.dll process when you try to exit Internet Explorer 6 on a Windows 2000-based computer =

Article ID: 921985

Article Last Modified on 2/9/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows 2000 Advanced Server

 Microsoft Windows 2000 Datacenter Server

 Microsoft Windows 2000 Professional Edition

 Microsoft Windows 2000 Server</li></ul> </li></ul>

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SYMPTOMS
When you try to exit Microsoft Internet Explorer 6 on a Microsoft Windows 2000-based computer, Internet Explorer stops responding. Additionally, an access violation occurs in the Msxml3.dll process, and you receive an &quot;Access Violation (0xC0000005 exception)&quot; error message.

This problem occurs even though you have installed the hotfix that is described in the following Microsoft Knowledge Base article:

835183 An access violation occurs in Msxml3.dll when you try to quit Internet Explorer 6

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CAUSE
This problem occurs after you view a Web site that includes XML elements in its HTML code.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbbug kberrmsg kbexpertisebeginner KB921985

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