Microsoft KB Archive/939330

= Error message when you try to play content from the Zune collection: &quot;Can't perform this operation because Zune can't verify usage rights&quot; =

Article ID: 939330

Article Last Modified on 11/14/2007

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APPLIES TO


 * Zune software
 * Zune Live

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SYMPTOMS
When you try to play content from the Zune collection, you see a yellow exclamation point icon next to the song. If you click the yellow exclamation point icon, you receive the following error message:

Can't perform this operation because Zune can't verify usage rights.



CAUSE
This problem occurs because you downloaded the content that you are trying to play from the Zune collection by using a Zune Pass subscription that is no longer active. If your Zune Pass subscription not active, the content is no longer available.



THINGS TO TRY
To validate that the content was downloaded by using a subscription and was not purchased, follow these steps:
 * 1) Select the music that you want to validate from the Zune collection.
 * 2) Right-click the music, and select Properties.
 * 3) Under the DRM section, check whether the music has burn rights. If so, the content was downloaded by using a Zune Pass.

Assume that you confirm that the content was downloaded by using a subscription and that it was not purchased. If you want to continue enjoying the content, you may either buy the content using Microsoft Points or resubscribe to the Zune Pass subscription.

If you no longer want the content reflected in the Zune collection, you may remove the content from the Zune collection.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

928244 How to manage your Zune collection

Keywords: kbzunelive kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB939330

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