Microsoft KB Archive/885867

= Cluster services may stop when you use the &quot;cluster&quot; command to change the Cluster service account password on a Windows Server 2003-based server cluster node =

Article ID: 885867

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
On a Microsoft Windows Server 2003-based server cluster node, when you try to change the Cluster service account password across multiple cluster nodes by using the cluster command, the Cluster services that are running on the cluster nodes may stop.



CAUSE
This problem is caused by a race condition. A race condition occurs if the cluster node cannot change the old password to the new password in the local cache of the cluster node. As a result, when the domain controller for that cluster node tries to authenticate a process by using the new password, the new password is not found. Therefore, the cluster node cannot authenticate the process.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
  Date         Time   Version       Size     File name -  02-Nov-2004  23:30  5.2.3790.229  130,048  Msv1_0.dll

Windows Server 2003, 64-bit versions
  Date         Time   Version       Size     File name    Platform -  02-Nov-2004  09:55  5.2.3790.229  342,016  Msv1_0.dll   IA-64 02-Nov-2004 10:00  5.2.3790.229  130,048  Wmsv1_0.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: MSCS

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB885867

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