Microsoft KB Archive/239955

= Works: Computer Hangs When You Use the Send Command =

Article ID: 239955

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Works 2000 Standard Edition
 * Microsoft Works 6.0
 * Microsoft Works Suite 2001

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This article was previously published under Q239955



SYMPTOMS
When you use the Send command in any of the Microsoft Works programs, you may experience either of the following symptoms:  Your computer may stop responding (hang). You may receive an error message similar to the following:

Problem sending the document. Check your network connections, or check to make sure you have free space on your hard disk.





CAUSE
This behavior can occur if the e-mail program installed on your computer is not configured to be your default e-mail client.



RESOLUTION
To resolve this issue, configure the e-mail program installed on your computer to be your default e-mail client.

Microsoft Outlook Express
To configure Outlook Express to be your default e-mail client:
 * 1) Start Outlook Express.
 * 2) On the Tools menu, click Options.
 * 3) Under Default Messaging Programs on the General tab, click Make Default next to This application is NOT the default Mail handler.
 * 4) Click OK.

Third Party E-mail Programs
If you use a third party e-mail program, such as Eudora, make sure that it is configured to be your default e-mail client, and that the MAPI setting is enabled.

For information about how to do this, contact the manufacturer of your e-mail program.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: w_works works2k email hangs freeze crash

Keywords: kbbug kberrmsg kbpending kbui KB239955

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