Microsoft KB Archive/114407

= SMTP: First Contact Form for SMTP Gateway =

Article ID: 114407

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to SMTP 3.0

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This article was previously published under Q114407



Please use the checklist in this article to collect information on your system before calling Microsoft Product Support Services. You will be able to work with a Microsoft service engineer much more efficiently if all the information that might be needed to trace and resolve your problem is in front of you. In addition, any troubleshooting information the article may include may also help you solve your problem. Please be as complete and as specific as possible when you fill this form out.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords:    x400fcc          msfcc 3cpmfcc         profsfcc mcifcc          smtpfcc ffapifcc        snadsfcc faxfcc          connfcc               MICROSOFT SMTP GATEWAY PROBLEM REPORT FORM

MICROSOFT MAIL       Post office version: _____________________

Network name: _____________________

Post office name: _____________________

Gateway version:  3.0 new       3.0 update        2.xx

TCP/IP version:  MS    FTP    LAN Workplace for MS-DOS    Pathways

Network operating system:   LAN Man    Novell    Pathworks    NFS

List any error messages

Is this a new installation? YES/NO Has it worked before? YES/NO

Is the problem common to one user? YES/NO

Is the problem common to one post office? YES/NO

Can you send? YES/NO     Receive? YES/NO

Is problem intermittent or consistently reproducible? ________________

If Novell, check database for hidden files, rights, etc. Get a log file (procedure below) as well as these CFG files in the SMTP directory: ADDR_MAP.CFG and LOCAL.CFG. Mail, fax, or email the new SMTPGATE.LOG file to Microsoft Product Support Services.

To get a log file

 * 1) Stop the SMTP Gateway.
 * 2) Type: ren \log\smtpgate.log \log\smtpold.log
 * 3) Add: "-Cd", "-Gacsy" and "-Lacsy" to the "smtpgate" startup command.
 * 4) Restart gateway to recreate the error.

Describe the problem
Additional query words: smtpfcc

Keywords: KB114407

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