Microsoft KB Archive/281022

= Cannot find address entry after adding it to LDAP Address Book =

Article ID: 281022

Article Last Modified on 3/26/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q281022



SYMPTOMS
When you use the Lightweight Directory Access Protocol (LDAP) and add an name to the Address Book in Microsoft Outlook, the entry no longer appears in the Address Book after you restart Microsoft Outlook.



CAUSE
This behavior is by design. When you connect to an LDAP directory, the entire contents of the directory do not appear. This is to prevent long download times over dial-up connections. Instead, Outlook supports paged results.



WORKAROUND
To work around this behavior, use the Find feature in the Address Book to search for the name. To do this, follow these steps:
 * 1) In Outlook, click Address Book on the Tools menu.
 * 2) On the Tools menu of the Address Book, click Find.
 * 3) Type a name, and then click OK.

Additional query words: kbnoOfficeAlertID ol10 ol11 ol12 ol2002 ol2003 ol2007

Keywords: kbprb kbui KB281022

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