Microsoft KB Archive/298845

= Error Message When You Open .cda Files: Windows Media Player Does Not Support This File Type =

Article ID: 298845

Article Last Modified on 8/27/2002

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APPLIES TO


 * Microsoft Windows Media Player 7.1
 * Microsoft Windows Media Player 7.0

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This article was previously published under Q298845



SYMPTOMS
When you attempt to open a .cda file in Microsoft Windows Media Player 7 or 7.1, you may receive an error message similar to the following:

Windows Media Player does not support this file type.

-OR-

Windows Media Player 7 or 7.1 may lock or freeze when attempting to open a .cda file.



CAUSE
This problem can occur if the CD Audio device driver is missing or damaged.



RESOLUTION
To resolve this problem, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Do one of the following:
 * 3) * For Microsoft Windows Millennium Edition (Me), double-click Sounds and Multimedia.

-or-
 * 1) * For Microsoft Windows 98 or Microsoft Windows 98 Second Edition, double-click Multimedia.
 * 2) Click the Devices tab.
 * 3) Click the plus sign in front of Media Control Devices.
 * 4) Click CD Audio Device (Media Control), and then click Properties.
 * 5) Click Remove.

When you receive a message prompting you to confirm the removal, click Yes.
 * 1) After the CD Audio is removed, restart your computer.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add New Hardware.

The Add New Hardware Wizard starts.
 * 1) Click Next twice.
 * 2) Click No, I want to select the hardware from a list, and then click Next.
 * 3) Under Hardware types, click Sound, video and game controllers, and then click Next
 * 4) Under Manufacturers, click Microsoft MCI.
 * 5) Under Models, click CD Audio Device (Media Control), and then click Next.
 * 6) Click Finish.

Your computer copies files from the Windows source folder.
 * 1) When the process is complete, restart your computer.

Keywords: kberrmsg kbprb KB298845

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