Microsoft KB Archive/300356

= ENT2001: You Receive an Unexpected Logon Prompt When You Open an Attachment from Share =

Article ID: 300356

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Entourage 2001 for Mac Special Edition

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This article was previously published under Q300356



SYMPTOMS
When you attempt to open an attachment that you received in an Entourage 2001 message, you may receive a prompt for a user name and password.



CAUSE
This behavior can occur because the attachment was added to the message from a shared network volume that is now unavailable.



RESOLUTION
To resolve this behavior, use one of the following two methods to successfully open the attachment:
 * Click Cancel twice at the logon prompt to open the attachment.

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 * If the network volume is available on your network, enter your logon credentials to open the attachment.



MORE INFORMATION
If the attachment was inserted from a network volume location that is available on the network, you do not receive the logon prompt.

Additional query words: apple macintosh appletalk mount mounted unmount unmounted sfm

Keywords: kbprb KB300356

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