Microsoft KB Archive/915108

= After you delete a file or move a file to the Recycle Bin on a Windows XP-based computer, the file does not appear in the Recycle Bin =

Article ID: 915108

Article Last Modified on 3/24/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
After you delete a file or move a file to the Recycle Bin on a Windows XP-based computer, the file does not appear in the Recycle Bin as expected. However, the Disk Cleanup feature in Windows XP reports that the Recycle Bin is not empty.



CAUSE
This issue occurs when version 6 of the McAfee Shredder utility or an earlier version is installed on the computer. This utility performs some of the functions that the Recycle Bin typically performs.

Note The McAfee Shredder utility is included in various McAfee software bundles.



RESOLUTION
To resolve this issue, upgrade the McAfee Shredder utility to version 7 or a later version. For information about how to do this, contact McAfee.For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z



WORKAROUND
To work around this issue, empty the Recycle Bin after you use the McAfee Shredder utility.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbtshoot kbprb kbexpertiseinter KB915108

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