Microsoft KB Archive/235228

= XWEB: OWA Stops Responding after Applying Exchange Server 5.5 SP2 =

Article ID: 235228

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2

-



This article was previously published under Q235228





SYMPTOMS
After you apply Service Pack 2 for Microsoft Exchange Server 5.5, Outlook Web Access (OWA) may stop responding and produce the following Drwtsn32.log:

Application exception occurred:

App: exe\inetinfo.dbg (pid=256)

When: 5/5/1999 @ 11:26:32.523

Exception number: c0000005 (access violation)



CAUSE
If the symbols are installed correctly on the computer, the callstack will look similar to the following:

FramePtr RetAddr   Param1   Param2   Param3   Function Name 05aaf868 6277d48f  20b02f28 62782266 20b02f28 EMSMDB32!DeinitEMSUI+0xf 05aaf870 62782266  20b02f28 07e018e8 20b1c9c0 EMSMDB32!PerInstDeinit+0x3f 05aaf884 6fada321  20b02f28 62791aed 20b02f28 EMSMDB32!PRVDROBJ::Release+0x46 05aaf88c 62791aed  20b02f28 00000000 07e018e8 MAPI32!UlRelease+0x11 05aaf8a0 627922c0  07e018e8 07eb4f80 07e57038 EMSMDB32!RMSP_Destroy+0x4d 05aaf8b4 6fada321  07e018e8 6fa974df 07e018e8 EMSMDB32!RMSP_Release+0x40 05aaf8bc 6fa974df  07e018e8 07e018e8 08051480 MAPI32!UlRelease+0x11 05aaf948 6fada321  07e57038 62794866 07e57038 MAPI32!CommonSupportRelease+0x3cf 05aaf950 62794866  07e57038 08051480 08051480 MAPI32!UlRelease+0x11 05aaf968 627946d7  07e57038 20a9f010 05544330 EMSMDB32!ROBJ_Destroy+0xe6 05aaf97c 6f07a1af  08051480 05544330 6f0896e8 EMSMDB32!ROBJ_Release+0xc7 05aaf988 6f0896e8  05544330 6f06c57b 00000001 CDO!CPropArray::~CPropArray+0xf 05aaf99c 6f06c256  00000000 05544330 00000000 CDO!CInfoStore::CInfoStore+0x28 05aaf9b8 6f06c663  20a9f010 20a9f010 6f06c69b CDO!CDispatchObj::Release+0x26 05aaf9cc 6f06c609  02124dd0 20a9f010 6f085f8c CDO!CDispatchObj::M_InvalidateChildren+0x43 05aaf9d8 6f085f8c  00000000 20a9f010 00000000 CDO!CDispatchObj::M_InvalidateObj+0x49 05aafa10 6f083076  6f06ca20 015a26c0 00000000 CDO!CSession::M_ScLogoff+0xdc 05aafa14 6f06ca20  015a26c0 00000000 00000000 CDO!CSession::V_HrInvoke+0xb6 05aafa24 6b60d1e1  20a9f010 00000076 6b641458 CDO!CDispatchObj::Invoke+0x60({...}) 08051480 07fd0710  00000000 4a040003 00000000 0x6b60d1e1 627adc80 627945b0  62794610 6278b3a0 6278b3f0 0x07fd0710

NOTE: The fix needs to be applied on the computer running OWA.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: MDB



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 SP2. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: inetinfo, emsmdb32, crash

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB235228

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.