Microsoft KB Archive/175796

= HP LaserJet 5Si MX May Repeatedly Print the First Page =

Article ID: 175796

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q175796



SYMPTOMS
When you print to a Hewlett-Packard (HP) LaserJet 5Si MX printer, the printer may repeatedly print the first page.



CAUSE
This behavior can occur when you install Windows NT 4.0 Service Pack 3 on a computer with the HP LaserJet 5Si MX printer driver installed. Service Pack 3 overwrites the Hp5simui.dll and Hp5sim.dll printer driver files.



RESOLUTION
To resolve the issue, uninstall the printer driver, rename the Hp5simui.dll and Hp5sim.dll files, and then download and install the Nt4hp2.exe file. To do so, follow these steps:

Uninstall the Driver

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Printers.
 * 3) Click the HP LaserJet 5Si MX printer, and then click Delete on the File menu.
 * 4) Click Yes.
 * 5) On the File menu, click Close.

Rename and Reinstall the Printer Driver
 Rename the Hp5simui.dll and Hp5sim.dll files located in the following folder, where is the drive on which the Windows NT folder is located, and is the name of the folder in which Windows NT is installed:



For example:

c:\winnt\system32\spool\drivers\w32x86\2

For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming files" topic.

NOTE: If the printer is administered by a Windows NT server, the files on the server should also be replaced. The following file is available for download from the Microsoft Download Center:

Download Nt4hp2.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. For information about obtaining updated printer drivers for Windows NT, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID : 161361

TITLE : How to Obtain Updated Printer Drivers for Windows NT



MORE INFORMATION
For information about other issues with the HP LaserJet 5Si printer, see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID : 174592

TITLE : Err Msg: This Printer Cannot Be Installed Now...

ARTICLE-ID : 148169

TITLE : HP LaserJet 5Si Printer Property Changes Affect All Programs

Keywords: kbdownload kbgraphxlinkcritical kbprint KB175796

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