Microsoft KB Archive/307815

= OFF2000: Error Message When You Try to Install Service Pack 2: Cannot Find C:\Windows\Temp\ixp000.tmp\OQFE7082_client.msp =

Article ID: 307815

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q307815



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you try to install Microsoft Office 2000 Service Pack 2 (SP-2), your computer may appear to stop responding (hang) after restarting, and then you receive an error message similar to the following:

Cannot find C:\Windows\Temp\ixp000.tmp\OQFE7082_client.msp



CAUSE
This behavior can occur if the Microsoft Outlook update OQFE7082_client.msp does not reside at the expected location.



RESOLUTION
To resolve this issue, follow these steps.

WARNING: You must reinstall Office 2000 and all Office 2000 updates after you perform steps 1 through 3.
 * 1) Download and install the Windows Installer CleanUp Utility.

NOTE: For information about how to obtain the Windows Installer CleanUp utility, see the &quot;References&quot; section of this article.
 * 1) Click Start, point to Programs, and then click Windows Install CleanUp.
 * 2) Click to select the Office 2000 product, click Remove, and then click OK to confirm removal of the product.
 * 3) Reinstall the Office 2000 product.
 * 4) Install Office 2000 SP-2 and any updates that you previously installed.

NOTE: To install Office 2000 SP-2, your Office 2000 installation must be at the SR-1/SR-1a level.

For additional information about obtaining and installing the SR-1/SR-1a update, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install the Microsoft Office 2000 SR-1/SR-1a Update

