Microsoft KB Archive/889525

= An e-mail message stays in the Outbox and the Exchange Server 2003 transaction log files grow when an Entourage user tries to send a message that exceeds the size limit in Global Settings =

Article ID: 889525

Article Last Modified on 11/26/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Entourage 2004 for Mac

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SYMPTOMS
When a Microsoft Entourage user tries to send an e-mail message that exceeds the size limit that is configured in Microsoft Exchange Server 2003 Global Settings, the following symptoms may occur:  The e-mail message stays in the sender's Outbox. The transaction log files on the computer that is running Microsoft Exchange Server 2003 quickly grow until you delete the message from the user's Outbox. The user receives the following misleading error message when he or she tries to send the e-mail message the first time:

An unknown error (-18493) has occurred. Your mailbox has exceeded the size limit. Account name: &quot;Username&quot;



Note The size limit is configured in the Message Delivery Properties box in Exchange Server 2003 Global Settings.



CAUSE
This problem may occur when the value that is configured for the sent message size for the user mailbox is larger than the value that is configured for the sent message size in Global Settings.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
Note If your organization includes front-end servers and back-end servers, install this hotfix on the front-end servers first.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Exchange Server 2003 Service Pack 1

Restart requirement
The following services automatically stop and then restart when you install this hotfix:
 * Microsoft Exchange Information Store
 * World Wide Web Publishing Service
 * Simple Mail Transport Protocol
 * Microsoft Exchange Routing Engine
 * IIS Admin Service

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time   Version            Size    File name --  03-Feb-2005  09:50                        186  Blank.htm 05-Aug-2004 01:59                        884  Ctrl_calendar.css 03-Feb-2005 09:51                      8,454  Ctrl_calendar.htc 03-Feb-2005 09:50                     32,093  Ctrl_calendar.js   03-Feb-2005  09:51                      4,408  Ctrl_calendarview.css 03-Feb-2005 09:51                     12,910  Ctrl_calendarview.htc 03-Feb-2005 09:50                     76,663  Ctrl_calendarview.js   05-Aug-2004  01:59                        489  Ctrl_calendarviewprn.css 02-Jun-2004 23:57                     12,985  Ctrl_calviewdaily.xsl 14-Dec-2004 20:57                     12,374  Ctrl_calviewmonthly.xsl 02-Jun-2004 23:57                      8,425  Ctrl_calviewweekly.xsl 03-Feb-2005 09:51                        986  Ctrl_ctxtmenu.htc 03-Feb-2005 09:50                      4,920  Ctrl_ctxtmenu.js   03-Feb-2005  09:51                      3,565  Ctrl_datepicker.htc 05-Aug-2004 01:58                     35,382  Ctrl_datepicker.js   03-Feb-2005  09:51                      6,575  Ctrl_formatbar.htc 03-Feb-2005 09:50                     19,094  Ctrl_formatbar.js   03-Feb-2005  09:51                      1,658  Ctrl_freebusy.css 03-Feb-2005 09:51                      1,349  Ctrl_freebusy.htc 03-Feb-2005 09:50                     35,039  Ctrl_freebusy.js   03-Feb-2005  09:51                      3,068  Ctrl_message.htc 03-Feb-2005 09:50                     16,027  Ctrl_message.js   03-Feb-2005  09:51                      6,636  Ctrl_mimeformatbar.htc 05-Aug-2004 01:58                     11,742  Ctrl_mimeformatbar.js   03-Feb-2005  09:51                      1,352  Ctrl_notify.htc 05-Aug-2004 01:58                        473  Ctrl_notify.js   05-Aug-2004  01:58                      5,694  Ctrl_poll.js   03-Feb-2005  09:51                      1,351  Ctrl_reminder.htc 03-Feb-2005 09:50                      8,482  Ctrl_reminder.js   03-Feb-2005  09:51                        864  Ctrl_tabpages.htc 05-Aug-2004 01:58                      1,408  Ctrl_tabpages.js   03-Feb-2005  09:51                      2,736  Ctrl_tree.htc 03-Feb-2005 09:50                     26,880  Ctrl_tree.js   03-Feb-2005  09:51                      2,470  Ctrl_tree_pf.htc 03-Feb-2005 09:50                     26,286  Ctrl_tree_pf.js   02-Jun-2004  23:58                      1,909  Ctrl_tree_pf.xsl 03-Feb-2005 09:51                      3,115  Ctrl_view.htc 03-Feb-2005 09:51                     73,451  Ctrl_view.js   14-Dec-2004  20:57                     42,533  Ctrl_view.xsl 03-Feb-2005 10:40  6.5.7232.77     1,086,464  Davex.dll 03-Feb-2005 09:51                      6,183  Dlg_anr.js   23-Aug-2004  18:59                      6,915  Dlg_editname.js   03-Feb-2005  09:51                     22,901  Dlg_editrule.js   03-Feb-2005  09:51                      4,184  Dlg_editsignature.js   03-Feb-2005  09:51                     19,095  Dlg_gal.js   23-Aug-2004  18:59                      6,035  Dlg_gallookup.js   03-Feb-2005  09:51                      7,137  Dlg_junk.js   03-Feb-2005  09:51                      4,942  Dlg_movecopy.js   03-Feb-2005  09:51                      2,963  Dlg_newfolder.js   03-Feb-2005  09:51                     18,270  Dlg_options.js   05-Aug-2004  01:59                     19,887  Dlg_recurrence.js   03-Feb-2005  09:51                     27,575  Dlg_reminder.js   03-Feb-2005  09:51                      9,487  Dlg_rules.js   03-Feb-2005  09:51                     15,404  Dlg_spell.js   03-Feb-2005  09:51                     22,594  Dlg_taskrecurrence.js   05-Aug-2004  01:59                      9,893  Dl_appointment.js   05-Aug-2004  01:59                      7,835  Dl_composeapptrecurr.js   03-Feb-2005  09:51                      4,380  Dl_composecommon.js   05-Aug-2004  01:59                     14,895  Dl_composetaskrecurr.js   03-Feb-2005  09:51                      6,165  Dl_contact.js   05-Aug-2004  01:59                      3,687  Dl_folderview.js   03-Feb-2005  09:51                      3,788  Dl_junk.js   03-Feb-2005  09:51                      7,357  Dl_misc.js   03-Feb-2005  09:51                      5,441  Dl_options.js   05-Aug-2004  01:59                     13,263  Dl_task.js       03-Feb-2005  10:40  6.5.7232.77     2,567,680  Exoledb.dll 05-Aug-2004 01:59                      4,141  Frm_attach.js   03-Feb-2005  09:51                     28,843  Frm_composeappt.js   03-Feb-2005  09:51                     14,381  Frm_composecdl.js   03-Feb-2005  09:51                     27,724  Frm_composecontact.js   03-Feb-2005  09:51                     14,464  Frm_composenote.js   03-Feb-2005  09:51                     10,429  Frm_composepost.js   03-Feb-2005  09:51                     31,404  Frm_composetask.js   03-Feb-2005  09:51                      6,319  Frm_forwardmeeting.js   05-Aug-2004  01:59                        493  Frm_logoff.js   03-Feb-2005  09:51                     25,359  Frm_mimecommon.js   03-Feb-2005  09:51                     49,641  Frm_mimenote.js   03-Feb-2005  09:51                      4,314  Frm_mimepreviewpane.js   03-Feb-2005  09:51                      2,418  Frm_previewpane.js   03-Feb-2005  09:51                     11,328  Frm_readappt.js   03-Feb-2005  09:51                      6,099  Frm_readnote.js   03-Feb-2005  09:51                      4,984  Frm_readpost.js   03-Feb-2005  09:51                      3,448  Frm_readreports.js   03-Feb-2005  09:51                      5,068  Frm_readtask.js   03-Feb-2005  09:37  6.5.7232.77       295,936  Isinteg.exe 03-Feb-2005 09:49  6.5.7232.77     3,261,952  Mdbmsg.dll 03-Feb-2005 09:51                      1,932  Owaprint.css 03-Feb-2005 09:51                     10,499  Owastyle.css 03-Feb-2005 09:51                      1,702  Owastyledl.css 08-Oct-2004 02:12                      3,304  Redir.asp 03-Feb-2005 20:05  5.3.18.6          316,672  Setupmcl.exe 03-Feb-2005 09:51                      1,060  Sps.css 03-Feb-2005 10:24  6.5.7232.77     5,171,200  Store.exe 05-Aug-2004 01:59                        216  Style-chs30.css 03-Feb-2005 09:51                        203  Style-cht30.css 05-Aug-2004 01:59                        222  Style-jpn30.css 05-Aug-2004 01:59                        200  Style-kor30.css 05-Aug-2004 01:59                        204  Style-large30.css 05-Aug-2004 01:59                        204  Style30.css 02-Jun-2004 23:58                      6,941  Tf_galfind.xsl 02-Jun-2004 23:58                     11,610  Tf_messages.xsl 02-Jun-2004 23:58                     10,677  Tf_twoline.xsl 03-Feb-2005 09:51                      1,501  Util_addrval.js   05-Aug-2004  01:59                      4,293  Util_buttons.js   03-Feb-2005  09:51                      3,438  Util_calendar.js   03-Feb-2005  09:51                        877  Util_calmessaging.htc 03-Feb-2005 09:51                      8,747  Util_calmessaging.js   03-Feb-2005  09:51                     16,992  Util_forms.js   03-Feb-2005  09:51                      9,061  Util_mimemsg.js   03-Feb-2005  09:51                     17,273  Util_owa.js   03-Feb-2005  09:51                     14,167  Util_recipients.js   03-Feb-2005  09:51                     27,763  Util_view.js   19-Oct-2004  17:10                        598  View-webpage.gif 03-Feb-2005 09:51                      8,134  Vw_calendar.js   05-Aug-2004  01:59                      1,062  Vw_calendarpart.css 03-Feb-2005 09:51                        636  Vw_calendarpart.js   03-Feb-2005  09:51                      1,938  Vw_contact.js   03-Feb-2005  09:51                      2,659  Vw_dumpster.js   03-Feb-2005  09:51                      9,646  Vw_message.js   05-Aug-2004  01:59                      1,612  Vw_messagepart.js   03-Feb-2005  09:51                     34,462  Vw_navbar.js   03-Feb-2005  09:51                      8,926  Vw_search.js   03-Feb-2005  09:51                      5,333  Vw_task.js   03-Feb-2005  09:51                      3,483  Vw_taskpart.js   03-Feb-2005  09:49  6.5.7232.77     5,181,440  Wmtemplates.dll



WORKAROUND
To work around this problem, turn off the Send Receive All option in Entourage. To do this:
 * 1) On the Tools menu in Entourage. click Schedules.
 * 2) In the Schedules dialog box, click to clear the Send and Receive All check box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB889525

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