Microsoft KB Archive/111254

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Gateway Telepath Modem Doesn't Work Correctly Under RAS

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Q111254

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The information in this article applies to:


 * Microsoft Windows NT Server version 3.1
 * Microsoft Windows NT Workstation version 3.1
 * Microsoft Windows NT Advanced Server, version 3.1

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SYMPTOMS
If your Gateway Telepath modem is one of the new OEM (original equipment manufacturer) versions of a U.S. Robotics Sportster 14400 and is configured as a Telepath under Remote Access Service (RAS), it may not answer or call correctly.

CAUSE
This problem occurs because Gateway changed suppliers of their modems and are selling U.S. Robotics OEM modems.

RESOLUTION
To avoid this problem, set up the modem for a U.S. Robotics Sportster 14400 if the Telepath settings don't work.

To determine if the modem is an original Telepath modem, see if there is a daughter board attached. If there is, it is an original Telepath modem.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt

Keywords : kbhw

Issue type :

Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW310 kbWinNTSsearch kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS310xsearch kbWinNT310xSearch kbWinNTW310Search