Microsoft KB Archive/188356

= DSMN Synchronization Problem Causes Application Event 8020 =

Article ID: 188356

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q188356



SYMPTOMS
When DSMN attempts to synchronize with a NetWare server, the following error may appear in Event Viewer:

  Application Log Event ID: 8020 Description: The sync agent service failed to modify account on the NetWare server due to error 53.



CAUSE
This event is logged in Event Viewer when DSMN attempts to synchronize with the NetWare server if a user has changed his password by using Setpass on the NetWare server and not through Windows NT. Changes made in this manner are not propagated back from the NetWare server to DSMN and the account cannot now be synchronized by DSMN.



RESOLUTION
Always change passwords using Windows NT.

If password synchronization problems are caused by users rather than network (router) configuration issues, there are three corrective methods depending upon the number of user accounts affected:

Few Users

 * Change the password back to the original password on the NetWare server. Then, using DSMN Synchronization Manager, highlight the NetWare server being managed, select NetWare Server, select Synchronize Selected Server. After the synchronization is complete, change the password on Windows NT.
 * Remove the user account on the NetWare server. DSMN will then re-create the account as part of the normal synchronization process. Change the password on Windows NT.

Many Users

 * Remove the NetWare server from DSMN management, and then add it back as a managed server.



MORE INFORMATION
For additional information, please see the following Microsoft Knowledge Base articles:

ARTICLE-ID: 154761

TITLE : DSMN How to Recover from a Loss of the Account Synchronization

ARTICLE-ID: 154760

TITLE : How to Use the DSMN Utility to Verify Synchronized Passwords

ARTICLE-ID: 148678

TITLE : How To Synchronize A NetWare Server Using DSMN

Keywords: kbprb KB188356

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