Microsoft KB Archive/255263

= SMS: Windows Client Stops Responding When You Use "SMS Restarts Computer" =

Article ID: 255263

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q255263





Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.



SYMPTOMS
When you create a package for distribution and you set the SMS Restarts Computer option, Systems Management Server (SMS) 2.0 clients that are running Microsoft Windows 95 or Microsoft Windows 98 may stop responding (hang) during the shutdown process, if the Auto Protection feature of Norton AntiVirus version 5.0 is enabled.



WORKAROUND
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To work around this problem, disable the Auto Protection feature of Norton AntiVirus. For information about how to disable this feature, consult the AntiVirus documentation or the program's manufacturer.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prodsms

Keywords: kbbug kbclient kbcollections kbconfig kbinterop kbnofix kbpackage kbsmsadmin kbsoftwaredist KB255263

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