Microsoft KB Archive/281049

= OL2002: Manual Send/Receive and Scheduled Send/Receive Dialing Is Inconsistent When You Are Working Offline =

Article ID: 281049

Article Last Modified on 4/17/2002

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q281049



SYMPTOMS
When you are logged on to Outlook 2002 by using a Hotmail, Internet Message Access Protocol (IMAP4), or Post Office Protocol (POP3) e-mail profile that is configured to dial through a modem when the network connection is not available, and you are working offline with Send/Receive set to synchronize every two minutes, if you then press the F9 key, the modem may dial even though you do have a working network connection.

If your computer is not connected to the network and you choose to work offline, when it is time for the scheduled Send/Receive synchronization, Outlook may try to use a network connection rather than trying to dial through the modem.



CAUSE
This behavior can occur because Outlook is not designed to detect how you are connected to a network. Rather, the Work Offline setting determines that dialing a modem is necessary.



RESOLUTION
To resolve this behavior, configure your dial-up accounts so that your modem automatically dials during a scheduled Send/Receive operation:


 * 1) Start Outlook, and on the Tools menu, click Options.
 * 2) On the Mail Setup tab, in the Dial-up box, click to select the Automatically dial during a background Send/Receive check box, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Manual Send/Receive operations and scheduled Send/Receive operations for dial-up accounts function differently from each other. Manual synchronizations dial through a modem as a result of a user action, such as pressing F9. Scheduled background Send/Receive synchronizations do not dial through a modem automatically, unless that option is configured in Outlook.

Keywords: kbbug KB281049

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