Microsoft KB Archive/938928

= Error message when you start a Windows Vista-based computer that has more than one TV tuners: &quot;Windows Media Center Receiver Service stopped working and was closed&quot; =

Article ID: 938928

Article Last Modified on 9/11/2007

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APPLIES TO


 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition

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SYMPTOMS
When you start a Windows Vista-based computer that has more than one TV tuner, you receive the following error message:

Windows Media Center Receiver Service stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

Also, the Windows Media Center Receiver service (Ehrecvr.exe) may stop unexpectedly.



CAUSE
This problem occurs because of an error in the Qdvd.dll file.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
You do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

