Microsoft KB Archive/48912

Word Err Msg: “Cannot Access WORD.EXE” After Setup

PSS ID Number: Q48912 Article last modified on 11-02-1994

5.00

MS-DOS

= SUMMARY =

The following problems can occur in Microsoft Word for DOS version 5.0 if the WORD.EXE file is corrupt:


 * The message “Cannot access WORD.EXE” appears at the DOS prompt when trying to start Word.
 * The working copy of WORD.EXE on disk has changed in size to 0 (zero) or 2048 bytes.
 * The original Word program files on floppy disk are damaged.

If the DOS APPEND command has been used in the AUTOEXEC.BAT file or network login script, remove this statement before running Setup to reinstall Word.

Microsoft sends replacement disks to customers who are experiencing the above problem. Verify the customer’s name, address, phone number, disk size, and a brief explanation of the problem. You can submit a request to Sales Information Center for product replacement.

= MORE INFORMATION =

If the customer has unaltered distribution disks (for example, he or she used backup disks of the originals when using Setup, or the disks were write-protected), suggest booting from a clean DOS disk, or using the APPEND ; command (including the semicolon) at the DOS prompt before running Setup. Using the APPEND ; command sets the search path to NUL, which means that DOS only searches the working directory for data files. KBCategory: kbsetup kbnetwork KBSubcategory: ============================================================================= Copyright Microsoft Corporation 1994.