Microsoft KB Archive/198393

= XFOR: MS Mail Connector May Stop with Error 2380 =

Article ID: 198393

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q198393





SYMPTOMS
The Microsoft Mail Connector may stop in irregular intervals with an error message similar to the following:

Event ID: 2380

Source: MSExchangeMSMI

Description: A memory access violation has occurred that prevents further processing of a message. The access violation that occurred is an attempt to read from 0x480df78. Please refer to the immediately following event(s) logged by MS Mail Connector Interchange for more information on the message that could not be processed. (Exception address: 0x4496c2.)

This message may be followed by an Event 10003:   Event ID: 10003 Source: MSExchangeMSMI Description: Fatal Error: File SFSEMS.CPP, line 878 Mailer Thread failed. In addition, when trying to restart the service, the following error message may be displayed:

Internal Windows NT Error 2140



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later: Component: Microsoft Mail Connector

File Name  Version --  Mt.exe      5.5.2524.0 Mtmsg.dll  5.5.2524.0



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB198393

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