Microsoft KB Archive/277020

= Encarta: How to Order Headset Replacement Parts =

Article ID: 277020

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Encarta Language Learning French 1.0 Standard Edition
 * Microsoft Encarta Language Learning French 1.0 Deluxe Edition
 * Microsoft Encarta Language Learning Spanish 1.0 Standard Edition
 * Microsoft Encarta Language Learning Spanish 1.0 Deluxe Edition

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This article was previously published under Q277020



SUMMARY
The programs listed at the beginning of this article include a headset that is manufactured by Andrea Electronics.

If you have an issue with the headset, please contact Andrea Electronics at the following phone number to obtain a replacement headset or additional parts:

(800) 707-5779



MORE INFORMATION
Common issues include a broken earpiece or a broken microphone.

In addition, your sound card may not provide the required voltage for the headset to work.

Microsoft does not stock replacement parts for the headset.

The model number of the microphone is NC-110.

The model number of the power adapter that you need if your sound card does not provide the microphone with 1.25 volts is the ALPS-100.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm ellf ells headphone mike

Keywords: kb3rdparty kbhardware kbinfo KB277020

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