Microsoft KB Archive/230769

= XADM: Information Store Stops During RTF or HTML Conversion =

Article ID: 230769

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q230769





SYMPTOMS
The information store may stop unexpectedly while converting Hypertext Markup Language (HTML) to Rich Text Format (RTF) or vice versa.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Internet Mail Service



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: rtfhtml imail

Keywords: kbhotfixserver kbqfe kbbug kbfix KB230769

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