Microsoft KB Archive/913270

= You cannot return a routed file to the sender in Outlook =

Article ID: 913270

Article Last Modified on 1/26/2006

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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SYMPTOMS
You cannot return a routed Microsoft Office file to the sender in Microsoft Outlook. Additionally, you may experience the following symptoms:  The routed file loses its status tracking information. When you try to return the routed file, you receive the following error message:

General mail failure. Quit Microsoft, restart the mail system, and try again.



Note To route a file in an Office program, point to Send To on the File menu, and then click Routing Recipient.



CAUSE
This issue may occur if you use a mailbox that is not a Microsoft Exchange Server mailbox. For example, this problem may occur if you use a Post Office Protocol version 3 (POP3) mailbox.



WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Add your e-mail address to your display name
 Start Outlook. On the Tools menu, click E-mail Accounts. Click View or change existing e-mail accounts, and then click Next. Click the e-mail account that you want to change, and then click Change.</li> In the User Name box, type your name and e-mail address. Enclose your e-mail address in parentheses. For example, type the following:

John Smith (someone@example.com)

</li> Click Next, and then click Finish.</li></ol>

Method 2: Add an address book entry that matches the sender's display name
<ol> Start Outlook.</li> Determine the sender's display name. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Open the routed file in an Office program.</li> On the File menu, point to Send To, and then click Other Routing Recipient.</li> The sender's display name is in the Routing Slip dialog box. Note the display name, and then click Cancel.</li></ol> </li> In Outlook, create a new contact for the display name that you noted in step 2c. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the File menu, point to New, and then click Contact.</li> In the Full Name box, type the display name that you noted in step 2c.</li> In the E-mail box, type the sender's e-mail address.</li> Click Save and Close.</li></ol> </li></ol>

Additional query words: outlook2003 outlook2k3 ol2003 ol2k3 outlook2002 outlook2k2 outlookxp ol2002 ol2k2 olxp outlook2000 outlook2k ol2000 ol2k

Keywords: kberrmsg kbtshoot kbrouting kbprb kbemail KB913270

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