Microsoft KB Archive/307408

= Error Message: Lrun32 Caused an Exception 10H in Module Lrun32.exe =

Article ID: 307408

Article Last Modified on 1/31/2007

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APPLIES TO


 * MSPRESS Microsoft Office 2000 Step By Step Interactive ISBN 0-7356-0506-8

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This article was previously published under Q307408



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you start Microsoft Office 2000 Step By Step Interactive, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

When you click Details, you receive a message similar to the following:

LRUN32 caused an exception 10H in module LRUN32.EXE.



CAUSE
This behavior can occur if Macromedia Shockwave Player is outdated or damaged. Macromedia Flash Player, which is included in Macromedia Shockwave Player, is required for the tutorials in Office 2000 Step by Step Interactive to function correctly.



RESOLUTION
To resolve this issue, remove the Shockwave objects from the Downloaded Program Files folder on your computer's hard disk, remove Office 2000 Step by Step Interactive, install the latest version of Macromedia Shockwave Player, and then reinstall Office 2000 Step by Step Interactive. To do this, follow these steps:  Start Windows Explorer, and then browse to the Downloaded Program Files folder on your hard disk.

In Microsoft Windows 98, Windows 98 Second Edition (SE), or Microsoft Windows Millennium Edition (Me), the Downloaded Program Files folder is in the :\Windows folder.

In Microsoft Windows NT 4.0 and Microsoft Windows 2000, the Downloaded Program Files folder is located in the :\Winnt folder.

NOTE:  is the drive on which Windows is installed. In the Downloaded Program Files folder, locate the Shockwave Player control object or objects (for example, Shockwave Flash Object and Shockwave ActiveX Control). Right-click each object that is found, and then click Remove.

Click Yes when you are prompted to remove the file. Quit Windows Explorer. Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs.</li> Click Microsoft Office 2000 Step by Step Interactive, and then click Change/Remove (if you are running Microsoft Windows 98, Window 98 SE, Windows Me, or Windows NT 4.0), or click Add/Remove (if you are running Windows 2000).

Click OK when you are prompted to remove the program.</li> Start Microsoft Internet Explorer, and then connect to the following Macromedia Web site:

http://sdc.shockwave.com/shockwave/download/frameset.fhtml?

</li> Click Install Now to install the latest version of Macromedia Shockwave Player.</li> When the Shockwave Player installation is complete, quit Internet Explorer.</li> Insert your Office 2000 Step by Step Interactive CD-ROM into your computer's CD-ROM or DVD-ROM drive.</li> Run Setup to reinstall Office 2000 Step by Step Interactive.</li></ol>

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MORE INFORMATION
For additional information about Microsoft Office 2000 Step by Step Interactive, click the article number below to view the article in the Microsoft Knowledge Base:

235243 Microsoft Office 2000 Step By Step Interactive Comments and Corrections

Keywords: kberrmsg kbprb KB307408

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