Microsoft KB Archive/270063

= Hang During Boot Using Arcnet Network Adapter and TCP/IP in Windows 98 Second Edition =

PSS ID Number: 270063

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q270063



SYMPTOMS
When you use Transmission Control Protocol/Internet Protocol (TCP/IP) with an Arcnet network adapter on a computer that is running Windows 98 Second Edition, your computer may stop responding (hang) with a &quot;Page fault&quot; error message during startup. Removing or disabling the driver for the Arcnet adapter prevents the hang.



CAUSE
This behavior is caused by a problem in the Network Driver Interface Specification (NDIS) functions that deal with TCP/IP over Arcnet.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Version    Size     File name -  22-Aug-2000  09:56  4.10.2225  166,053  Ndis.vxd



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbHardware kbnetwork kbprb kbQFE KB270063

Technology: kbWin98SE kbWin98SEsearch

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