Microsoft KB Archive/943777

= How to purchase, renew, or cancel a OneCare online photo backup subscription =

Article ID: 943777

Article Last Modified on 10/27/2007

-

APPLIES TO


 * Windows Live OneCare

-



SUMMARY
To use the OneCare online photo backup feature, you must purchase a subscription that is separate from your Windows Live OneCare subscription. With your OneCare online photo backup subscription, you receive 10 gigabytes (GB) of online storage space to use to back up your photos. Your subscription applies to any computer in your OneCare circle.

Important To access your OneCare online photo backup, you must have a current OneCare subscription. If your OneCare subscription expires before your OneCare online photo backup subscription, make sure that you renew your OneCare subscription before your OneCare online photo backup subscription expires.



Purchase a OneCare online photo backup subscription

 * 1) Open OneCare.
 * 2) Under Quick links, click Change settings.
 * 3) On the Backup tab, click Learn more and Subscribe, and then follow the instructions that appear on the screen.

Note You also have the option to subscribe during the backup configuration process.

Renew your OneCare online photo backup subscription
 Visit the following Microsoft Billing and Account Management Web site:

http://billing.microsoft.com

 If you are prompted to sign in, sign in by using your Windows Live ID. Under Your Services, click OneCare online backup, and then click Renew this service. Follow the instructions that appear on the screen.

Notes
 * We send you an e-mail message to remind you of your subscription renewal 30 days before your subscription expires.
 * If you purchased your subscription by using a credit card, and you have your credit card on file with Microsoft Billing and Account Management, we renew your subscription automatically on the renewal date.
 * If you purchased your online backup subscription on a different day than your OneCare subscription, you have different renewal dates for each subscription.

Cancel your OneCare online photo backup subscription
 Visit the following Cancel your OneCare online photo backup subscription Web site:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2

 At the bottom of the page, click Get more help.</li> Click Get support.</li> Follow the instructions that appear on the screen to contact OneCare Support and submit your request to cancel your subscription.</li></ol>

Notes
 * Online photos will be removed from the online storage as soon as the subscription to online photo backup has been canceled.
 * After your subscription to OneCare online photo backup ends, you can access your online photo backup for an additional 30 days as long as you maintain a current OneCare subscription.
 * To update your billing account information, visit Microsoft Billing and Account Management, and then sign in to your account by using your Windows Live ID.

Keywords: kbhowto kbinfo KB943777

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.