Microsoft KB Archive/942365

= On a Windows Vista-based computer, you cannot view the pop-up menu when you try to access a DVD-VR format DVD that was created by using a consumer electronics DVD recorder =

Article ID: 942365

Article Last Modified on 10/2/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Starter
 * Windows Vista Business 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
Consider the following scenario. On a Windows Vista-based computer, you right-click certain files that are saved on a disc. Then, you try to access a DVD-VR format DVD that was created by using a consumer electronics DVD recorder.

In this scenario, you cannot view the pop-up menu. Also, when you try to copy these files from the disc to the hard disk, you receive an error message that resembles the following error message:

An unexpected error is preventing the operation. Make a note of this error code, which might be useful if you get additional help to resolve this problem:

Error 0x80070570: The file or directory is corrupted and unreadable.

Therefore, you cannot read these files.



CAUSE
This problem occurs because one of the allocation descriptors is marked as allocated, but the allocation descriptor is not recorded.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix cannot resolve this problem for all DVDs. If this hotfix does not resolve the problem for the DVD that you are using, contact the hardware manufacturer for more information about how to resolve the problem.

For information about how to contact the hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

For more information about CD format and DVD format on Windows Vista-based computers, visit the following Microsoft Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/2af64e60-60aa-4d79-ab6c-3a5db5806cbe1033.mspx

For more information about disc formatting issues on Windows Vista-based computers, click the following article number to view the article in the Microsoft Knowledge Base:

930917 An optical disc appears to be blank after you format the disc by using the Live File System component on a Windows Vista-based computer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbqfe kbexpertiseinter kbhotfixserver KB942365

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