Microsoft KB Archive/318746

= XADM: Error Message: Error 123: The Filename, Directory Name, or Volume Label Syntax Is Incorrect =

Article ID: 318746

Article Last Modified on 12/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q318746



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you (as an administrator) try to start a service in the Services tool in Control Panel, you may receive the following error message:

Could not start the Microsoft Exchange Information Store service on Local Computer.

Error 123: The filename, directory name, or volume label syntax is incorrect.

The following error message may be logged in the System log:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000

Computer: SERVER

Description:

The Microsoft Exchange Information Store service failed to start due to the following error:

The filename, directory name, or volume label syntax is incorrect.

NOTE: These error messages come from the Services Control Manager and can occur for any service, not just the Exchange Server services.



WORKAROUND
To work around this issue, in the registry, make sure that the ImagePath value for the service that returned the error message does not contain any extra characters or spaces. To do so, you have to use Registry Editor.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To make sure that the ImagePath value for the service that returned the error message does not contain any extra characters or spaces:  Start Registry Editor (Regedt32.exe). Locate the ImagePath string value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS

NOTE: This step applies to any service under the Services key in the registry. Open the ImagePath value on the right, and then make sure that it does not contain any extra colons, spaces, or characters.

The following is an example of correct string value for the Exchange Information Store service:

C:\Exchsrvr\Bin\Store.exe

 Quit Registry Editor.



MORE INFORMATION
You can use tools such as Regmon to track the service, program, or process that is adding the extra characters or spaces to the ImagePath value for that service. For additional information about Regmon, visit the following Sysinternals Web site:

http://www.microsoft.com/technet/sysinternals/default.mspx

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb KB318746

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