Microsoft KB Archive/835998

= You receive an &quot;Unable to install printer&quot; error message when you use PrnAdmin.dll to programmatically install a third-party printer driver that has a print processor on a remote Windows 2000-based computer =

Article ID: 835998

Article Last Modified on 12/31/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use the PrinterAdmin tool (Prnadmin.dll) to programmatically install a third-party printer driver that has a print processor on a remote Microsoft Windows 2000-based computer, you may receive the following error message:

Unable to install Printer. The Print Processor does not exist.

You do not receive this error message if you use Prnadmin.dll to programmatically install the same printer driver on the local computer.



CAUSE
This problem occurs because the print processor is not copied to the remote computer during the install operation. The printer driver is installed successfully on the remote computer, but the print processor is not installed successfully.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 4 installed on your computer.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version            Size    File name --- 10-Jul-2004 05:36  5.0.2195.6958   1,631,760  Win32k.sys 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 19-Jun-2003 20:05  5.0.2195.6660     233,744  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6824      42,256  Basesrv.dll 19-Jun-2003 20:05  5.0.2195.6702     381,712  Printui.dll 11-Jul-2004 19:37  0.2.0.1           138,000  Faxui.dll 04-Jun-2004 23:13  5.0.2195.6935   5,887,488  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 11-Jul-2004 19:37  5.0.2195.6959      66,320  Ntprint.dll 11-Jul-2004 19:37  5.0.2195.6958     244,496  Winsrv.dll 11-Jul-2004 19:37  5.0.2195.6958     335,120  Msgina.dll 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 11-Jul-2004 19:37  5.0.2195.6960     256,784  Localspl.dll 11-Jul-2004 19:37  5.0.2195.6938      80,144  Spoolss.dll 19-Jun-2003 20:05  5.0.2195.6681      97,040  Win32spl.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 10-Jul-2004 05:36  5.0.2195.6958   1,631,760  Win32k.sys 11-Jul-2004 19:37  5.0.2195.6958     244,496  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

