Microsoft KB Archive/321590

= HID Audio Control Keys Do Not Work After Resuming from Hibernation in Windows XP =

Article ID: 321590

Article Last Modified on 5/17/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q321590



SYMPTOMS
After your computer resumes from hibernation, the Human Interface Device (HID) audio control keys on an attached Universal Serial Bus (USB) keyboard may not work. This problem does not occur if you move the mouse or press other keys on the keyboard after the computer resumes from hibernation before you press the audio control key (such as a volume control key).



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name 10-May-2002 13:31  5.1.2600.44  19,456  Hidserv.dll



WORKAROUND
To work around this problem, move the mouse or press other keyboard keys before you press audio control keys.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Additional query words: hibernating suspend standby

Keywords: kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwinxpsp1fix KB321590

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