Microsoft KB Archive/906907

= You may receive an error message when you try to expand the public folder hierarchy in Exchange System Manager on a server that is running Exchange Server 2003 =

Article ID: 906907

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

-





SYMPTOMS
When you try to expand the public folder hierarchy in Exchange System Manager on a server that is running Microsoft Exchange Server 2003, you may receive the following error message:

An internal server error has occurred on the server.

The requested operation failed

ID no: c1030af2

Exchange System Manager

Additionally, the following events are logged in the Application log: Event Type: Error

Event Source: MSExchangeDSAccess

Event Category: General

Event ID: 2050

Description: Process  (PID= ). The shared memory heap could not be created.

Event Type: Information

Event Source: DAVEX

Event Category: None

Event ID: 101

Description: DAVEX to be shutdown. Version:



CAUSE
This issue occurs if the ExchangeApplicationPool application pool is deleted from the application pools in Internet Information Services (IIS).



RESOLUTION
To resolve this problem, re-create the ExchangeApplicationPool application pool. Then, assign the appropriate virtual directories to use the ExchangeApplicationPool application pool. To do this, follow these steps:  Click Start, click Run, type inetmgr, and then click OK. Expand  . Right-click Application Pools, point to New, and then click Application Pool. In the Application pool ID box, type ExchangeApplicationPool . In the Application pool settings box, click Use default settings for new application pool, and then click OK. Right-click ExchangeApplicationPool, and then click Properties.</li> Click the Identity tab, and then under Select a security account for this application pool, click Predefined.</li> In the Predefined list, click Local System, click OK, and then click Yes.</li> Expand Web Sites, expand Default Web Site, right-click Exadmin, and then click Properties.</li> Click the Virtual Directory tab. <ol style="list-style-type: lower-alpha;"> If Application name and Application pool are available (do not appear dimmed), click ExchangeApplicationPool under Application pool, and then click OK.</li> If Application name and Application pool are unavailable (appear dimmed), click Create, and then type in the Application name box.</li></ol> </li> In the Application pool list, click ExchangeApplicationPool, and then click OK.</li> Repeat steps 9 and 10 for the following virtual directories: <ul> Exchange</li> ExchWeb</li> ExchWeb\bin</li> Microsoft-Server-ActiveSync</li> Public</li></ul> </li> Close the Internet Information Services Manager console.</li></ol>

Additional query words: XADM

Keywords: kbexchesm kbprb KB906907

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.