Microsoft KB Archive/223485

= OL2000: (CW) Error Message "Could not save item." =

Article ID: 223485

Article Last Modified on 12/2/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q223485



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

ERROR MESSAGE
When saving items you may encounter one of the following error messages:

Could not save item.

-or-

Unable to save this item.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES
If you are attempting to save an item to a public folder, you may not have the required permissions.

If you are working with forms, you may have reached a field limitation.

The item you are attempting to save is damaged.

Problems Saving To Public Folders
The error occurs because you have selected a folder property specifying that selected custom forms and the standard forms should both be allowed in this folder.

Select the folder property that specifies any form is allowed in this folder. For additional information about setting the correct folder properties, please see the following article in the Microsoft Knowledge Base:

222172 OL2000: (CW) Cannot Save Standard Outlook Items To Public Folder

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Problems Saving Forms With Many Fields
When problems occur with very large forms, they usually occur when you publish the form, send an item, save an item to a folder, save the form as an Outlook template (.oft), or use the Advanced Find feature on items with many custom fields. Other scenarios may also encounter problems with very large forms or items.

There is no exact limit to the number of fields and controls you can use on a custom Outlook form, but Microsoft Product Support Services recommends that custom Outlook forms have less than 300 controls or user-defined fields, otherwise the form may not function correctly.

For additional information about form field limitations, please see the following article in the Microsoft Knowledge Base:

229096 OL2000: Forms Support Limited Number of Fields, Controls

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Damaged Item
If you attempt to save a damaged or corrupted item, you may receive one of the above error messages. To determine if the problem is item specific, try saving a same type item to the same location. If this also fails, you may have a permissions problem for the destination folder. If the second item saves, the first item may be damaged and you will need to recreate it before it can be saved.

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Additional query words: OFF2000

Keywords: kbdownload kbprb KB223485

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