Microsoft KB Archive/239064

= XADM: Unable to Communicate with the Microsoft Exchange Server Mailbox Manager Service =

Article ID: 239064

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q239064





SYMPTOMS
When you configure the Microsoft Exchange Mailbox Manager to perform cleanup on a remote server in the site, and click Clean Now, you may see the following error message:

Unable to communicate with the Microsoft Exchange Server Mailbox Manager service. Cannot determine success of cleanup request.



CAUSE
The Clean Now command cannot start the Microsoft Exchange Mailbox Manager service on a remote computer unless the computer is in the same Windows NT domain.



WORKAROUND
Start the Microsoft Exchange Mailbox Manager on the remote computer before issuing the Clean Now command.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3.

Keywords: kbbug kbnofix KB239064

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