Microsoft KB Archive/841933

= &quot;STOP: 0x0000001E&quot; error message occurs in Windows 2000 Server =

Article ID: 841933

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
Microsoft Windows 2000 Server stops unexpectedly, and you receive an error message that is similar to the following:

STOP: 0x0000001E KMODE_EXCEPTION_NOT_HANDLED



CAUSE
This problem may occur when the Local Procedure Call (LPC) server process receives LPC requests from client computers. The NtReplyWaitReceivePort function calls the LpcpFreeToPortZone parameter to free the Local Procedure Call (LPC) message. If the LPC message has not been initialized, the NtReplyWaitReceivePort function mistakenly tries to free the ClientPort object.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  10-Feb-2004  19:47  5.0.2195.6897      30,160  Mountmgr.sys 15-May-2004 01:44  5.0.2195.6929   1,701,312  Ntkrnlmp.exe 15-May-2004 01:45  5.0.2195.6929   1,700,992  Ntkrnlpa.exe 15-May-2004 01:45  5.0.2195.6929   1,722,624  Ntkrpamp.exe 15-May-2004 01:44  5.0.2195.6929   1,678,144  Ntoskrnl.exe 17-May-2004 17:58                      8,534  Kb841933.cat



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB841933

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