Microsoft KB Archive/244636

= Intermittent Delays or Missing Domain Option in Logon Dialog Box with IBM Client Access =

Article ID: 244636

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q244636



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When IBM Client Access software is used for logon validation on a computer that is running Windows NT Workstation, the logon dialog box may take a long time to appear, and the Domain list may not appear at all.



CAUSE
This behavior can occur because the Protected Storage service must start before the Client Access services start. The behavior is intermittent because the timing of services' starting on a Windows NT Workstation-based computer is affected by several circumstances.



RESOLUTION
To resolve this behavior, contact IBM to obtain a fix.



WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this behavior, run Registry Editor (Regedt32.exe) and add a value to Services keys:  Start Registry Editor (Regedt32.exe). Locate and click the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbnetnt

NOTE: The above registry key is one path; it has been wrapped for readability.

 On the Edit menu, click Add Value, and then add the following registry value:

Value name: DependOnService

Data type: REG_MULTI_SZ

Value data: ProtectedStorage

 Add the same value to the following keys also:

'''HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbrdr

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cwbrxd'''

 Quit Registry Editor.</li></ol>

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MORE INFORMATION
This behavior can occur on a network when IBM Client Access 3.2 or 4.4 is installed on Windows NT Workstation-based computers to validate their logon identification to IBM AS400 mainframe computers that may be running System Management Server 2.0.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: 3.2 mod

Keywords: kbenv kbnetwork kbprb kb3rdparty KB244636

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