Microsoft KB Archive/291624

= Messages with multiple attachments sent to AOL users do not display correctly in Outlook =

Article ID: 291624

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q291624





SYMPTOMS
If you send messages with multiple file attachments to America Online (AOL) users, they do not receive the messages in a readable format.



CAUSE
This behavior occurs because AOL combines the text of the message and the attachments into a single MIME (.mim) file. There are no viewers for files of this type.



WORKAROUND
Use one of the following options to work around this behavior:
 * Send multiple messages that have only one attachment each to AOL users.
 * Combine the multiple attachments into one compressed file (see the &quot;References&quot; section).
 * Advise any AOL users who receive messages as MIME files to open them using WinZip, by Nico Mak Computing, Inc., in Classic mode. The message text and all of the attachments are displayed intact.

NOTE: If you run WinZip in Wizard mode, it does not open this type of file.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbpending kbprb KB291624

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