Microsoft KB Archive/228607

= OFF2000: Office Assistant Reminder Stops Computer with Hauppauge WinTV Full Screen =

Article ID: 228607

Article Last Modified on 11/25/2003

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q228607



SYMPTOMS
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion. When the Office Assistant appears with a message over a TV window from the Hauppauge WinTV Radio Card, your computer may stop responding.



CAUSE
The problem occurs when the following conditions are all true:
 * You have a Hauppauge WinTV Radio Card installed and configured to show FullScreen TV mode in its own fixed resolution.
 * The TV application is started.
 * The Office Assistant is displayed (not hidden) in Microsoft Office programs.
 * The Office Assistant appears for some reason (for example, to display an appointment reminder in Microsoft Outlook).



RESOLUTION
To resolve this problem, try one of the following:
 * Right-click on the Office Assistant and click Hide, so that the Office Assistant is not displayed with the reminder.
 * Change the Hauppauge WinTV Radio Card to Window TV mode instead of FullScreen TV mode.
 * Change the Hauppauge WinTV Radio Card to No Resolution Change instead of FullScreen TV mode.



MORE INFORMATION
The Hauppauge WinTV Radio card is a hardware/software package that allows for TV and FM reception as well as individual frame grabbing. For more information, please visit the following Web site.

http://www.hauppauge.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OFF2000 capture

Keywords: kbprb KB228607

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