Microsoft KB Archive/141748

= Mac Encarta: Older Version of QuickTime Fails to Start =

Article ID: 141748

Article Last Modified on 7/23/2007

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APPLIES TO


 * Microsoft Encarta Encylopedia 1994 Edition
 * Microsoft Encarta Encyclopedia 96 for Macintosh
 * Microsoft Encarta Encyclopedia 97 for Macintosh

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This article was previously published under Q141748



SYMPTOMS
When you attempt to start Encarta 1994 for the Macintosh, you receive the following error message:

Your system does not have QuickTime 1.6.2 installed. Please run the installer again to fix this problem.

When you attempt to start Encarta 1997 with a version of QuickTime before 2.0, you receive the following error message:

Encarta requires QuickTime 2.0 or later (including QuickTime Musical Instruments and PowerPlug). Please reinstall from Encarta 97 Disc 1.

followed by:

An unknown error has occurred while initializing Encarta Encyclopedia. Please restart your Macintosh and try again. If you still have problems, reinstall from Encarta 97 Disc 1.

When you attempt to start Encarta 1996, you receive the following error message:

Missing or older QuickTime extension. Please reinstall Encarta 96 Encyclopedia.

followed by:

An unknown error has occurred while initializing Encarta Encyclopedia. Please restart your Macintosh and try again. If you still have problems, reinstall from Encarta 97 Disc 1.



CAUSE
A version of QuickTime prior to 1.6.2 is installed and currently loaded in the Extensions folder or QuickTime is not installed at all. Encarta 1994 requires QuickTime 1.6.2 or later.



RESOLUTION
Install QuickTime version 1.6.2 or later.

To install QuickTime version 1.6.2, use one of the following methods:

Method 1
Run the Encarta 1994 installation program again.

To run the Encarta Installer program, do the following:
 * 1) Open the Encarta 1994, compact disc.
 * 2) Double-click the Install Encarta icon.
 * 3) At the Encarta 1994 Edition title screen click OK.
 * 4) At the main installation screen, click Customize.
 * 5) When you are prompted, select QuickTime 1.6.2 and then click Install.
 * 6) Click Continue. This automatically quits all other open programs.
 * 7) After the installation completes, click Restart.

Method 2
Copy QuickTime 1.6.2 from the Encarta 1994 CD-ROM and replace the existing version of QuickTime in your Extensions folder.

To manually install the QuickTime 1.6.2 system extension do the following:
 * 1) On your Macintosh, open the System Folder.
 * 2) Open the Extensions Folder.
 * 3) Select the QuickTime icon.
 * 4) On the File menu, click Get Info. Check if the version of QuickTime is lower than 1.6.2.
 * 5) Close the Get Info window.
 * 6) Drag the QuickTime system extension into the Trash.
 * 7) Open the Encarta 1994 compact disc.
 * 8) Open the Installer Files folder.
 * 9) Open the System Files folder.
 * 10) Drag the QuickTime system extension from the compact disc into the Extensions folder.
 * 11) On the Special menu, click Restart.



MORE INFORMATION
Encarta 1994 installs QuickTime version 1.6.2. Other applications may replace this with an older version. The replacement of Quicktime is the most common cause of the error message.

Additional query words: 1994 multi media multimedia multi-media mmtitles kbmm splash opening

Keywords: KB141748

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