Microsoft KB Archive/936688

= Games for Windows LIVE: Dedicated Server &quot;Failure to Initialize LIVE&quot; =

Article ID: 936688

Article Last Modified on 8/15/2007

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APPLIES TO

 Games for Windows - LIVE, when used with:  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you try to start a dedicated server from a program that is enabled for Games for Windows LIVE, you receive one of the following error messages:

Error message 1

System Cannot Find the Path Specified

Error message 2

Failed to Initialize LIVE

You experience this problem if you are running the Games for Windows LIVE program on a Microsoft Windows Server 2003-based computer.

<div class="cause_section">

CAUSE
This problem occurs if one of the following conditions is true:
 * A file in the %SystemRoot%\System32\Catroot2 folder is damaged.
 * The Cryptographic Services service is disabled.

<div class="whattotry_section">

THINGS TO TRY
To troubleshoot this issue, follow these steps:

Step 1: Rename the Catroot2 folder
Rename the Catroot2 folder, and then try to start the Dedicated Server program again. To rename the Catroot2 folder, follow these steps: <ol> Log on to the server by using an account that has administrator rights.</li> Click Start, click Run, type cmd, and then click OK.</li> At the command prompt, type the following command, and then press ENTER:

net stop cryptsvc

</li> At the command prompt, type the following command, and then press ENTER:

ren %windir%\system32\catroot2 catroot2_renamed

</li> At the command prompt, type the following command, and then press ENTER:

net start cryptsvc

</li></ol>

Important Do not rename the Catroot folder. Windows automatically re-creates the Catroot2 folder. However, if you rename the Catroot folder, Windows does not re-create the renamed Catroot folder.

Step 2: Set the Cryptographic Services service to start automatically
Configure the Cryptographic Services service to use the Automatic startup type. Then, reinstall the program that is enabled for Games for Windows LIVE. To set the Cryptographic Services service to automatically start, follow these steps:
 * 1) Click Start, click Run, type services.msc, and then click OK.
 * 2) In the Services Microsoft Management Console (MMC) snap-in, double-click Cryptographic Services.
 * 3) In the Startup type list, click Automatic.
 * 4) Click Start, and then click OK.

<div class="moreinformation_section">

MORE INFORMATION
For more information about how to resolve this issue, click the following article numbers to view the articles in the Microsoft Knowledge Base:

822798 You cannot install some updates or programs

555374 &quot;Error 0x80092026: The cryptographic operation failed due to a local security option setting.&quot;

Keywords: kbgamesforwindowslive kbxboxgames kbxbox360americasportal kbxbox360ext kbpubtypekc kbtshoot KB936688

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