Microsoft KB Archive/928272

= Outlook exits unexpectedly when you click &quot;Go Offline&quot; in the Microsoft Dynamics CRM laptop client for Outlook =

Article ID: 928272

Article Last Modified on 9/14/2007

-

APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

-



The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
When you click Go Offline on the Microsoft Dynamics CRM toolbar in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook, Microsoft Office Outlook exits unexpectedly. Additionally, you receive the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that resembles the following error signature:

Additionally, the following error message is logged in the Application log:

Source: &quot;Microsoft Office 11&quot;

Type: Error

Category: None

Event ID: 1000

Description: &quot;Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53, faulting module mshtml.dll, version 7.0.5730.11, stamp 45516526, debug? 0, fault address 0x0009ed44.&quot;

Note This problem occurs on computers on which Windows Internet Explorer 7 is installed.



CAUSE
This problem occurs if you click one of the Microsoft Dynamics CRM folders in the Microsoft Dynamics CRM laptop client for Outlook before you click Go Offline. For example, you click the Account folder before you click Go Offline.

This problem does not occur if you click one of the Microsoft Exchange Server folders.



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0 crash

Keywords: kberrmsg kbqfe kbpubtypekc kbmbsmigrate kbexpertisebeginner kbhotfixserver kbmbsemail KB928272

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.