Microsoft KB Archive/311032

= OLEXP: Downloaded and Installed Digital Certificate Does Not Appear in Outlook Express =

Article ID: 311032

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5

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This article was previously published under Q311032



For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
After you download and install a digital certificate, the certificate may not appear in the Account Properties dialog box in Outlook Express.

The certificate does appear in Outlook Express if you click Digital IDs on the Security tab under Options. The certificate also appears in the Certificate Manager dialog box in Internet Explorer.



CAUSE
This behavior can occur if the certificate is sent to an e-mail address that differs from the e-mail address in the account properties of Outlook Express. This can happen if:
 * The certificate is sent to an alias.
 * The certificate is sent to user@company.com, but the e-mail address in the account properties is user@mail.company.com.



RESOLUTION
To resolve this behavior, ask the organization that issued the certificate to send the certificate again, this time to the exact e-mail address that appears in the account properties of Outlook Express.



MORE INFORMATION
Sending encrypted mail over the Internet requires recipients' digital certificates. A potential recipient must first send you a digitally signed message with the recipient's digital certificate (digital ID), which you can then save to your Contacts folder. Likewise, to receive encrypted messages from others, you must first provide them with your digital certificate.

Keywords: kbnofix kbsecurity kbprb KB311032

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