Microsoft KB Archive/237506

= Encarta 2000: Previous Version of Research Organizer Starts =

Article ID: 237506

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237506



SYMPTOMS
If you attempt to open a Sample Project included with Microsoft Encarta Research Organizer 2000 from Windows Explorer, you may experience one or more of the following symptoms:  A previous version of Encarta Research Organizer may start and open the Sample Project.

 You may receive the following error message:

You need a new version of Research Organizer to open this file.





CAUSE
This behavior can occur if the following conditions are true:
 * You install Encarta Research Organizer 2000 without removing a previous version of Encarta Research Organizer.


 * The most recent instance of Encarta Research Organizer you started is the previous version of Encarta Research Organizer that is still installed on your computer.


 * You attempt to open the Sample Project from Windows Explorer.



RESOLUTION
To resolve this issue:
 * 1) Start Encarta Research Organizer 2000.
 * 2) Under Get Started, click View Sample Projects.
 * 3) Click a sample project, and then click Open.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.



MORE INFORMATION
To prevent this issue from occurring, remove any previous versions of Encarta Research Organizer installed on your computer after you install Encarta Encyclopedia 2000.

Additional query words: multi multi-media media mm ero2k ee2k

Keywords: kbbug kberrmsg kbpending KB237506

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