Microsoft KB Archive/810897

= STOP 0x7B Error After Removing Roxio Easy CD Creator 5 Platinum =

PSS ID Number: 810897

Article Last Modified on 11/5/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Professional

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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you restart the computer after you remove Roxio Easy CD Creator 5 Platinum edition, you may receive a STOP error message (on a blue screen) that is similar to the following:


 * STOP: 0x0000007B

INACCESSIBLE_BOOT_DEVICE

Note This behavior may also occur when you reinstall Roxio Easy CD Creator 5 Platinum edition.



CAUSE
This issue may occur if the PrtSeqRd.sys UpperFilter driver registry entry that was added by Easy CD Creator 5 Platinum Setup is not removed when you remove Easy CD Creator 5 Platinum.

When you remove the program, the PrtSeqRd.sys driver file is removed, but the UpperFilters entry may remain in the registry, which generates the STOP error when you start Windows.



RESOLUTION
To resolve this issue, use the following methods in the order that they appear. Try the next method only if the preceding method does not resolve this issue.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Method 1: Use a Backup Registry System Hive to Edit the Registry
 Use the Windows 2000 CD-ROM to start the computer. If you need a third-party hard disk controller, press S to specify an additional device, and then insert the floppy disk that contains the correct driver for the hard disk controller. Press R to repair a Windows 2000 installation. Press C to use the recovery console. Log on to the Windows installation that you want and type the Administrator password. Change to the \System32\Config\ directory. To do this, type the following command at the  prompt (where   is the drive and   is the directory where Windows 2000 is installed), and then press ENTER:

chdir system32\config

</li> Type ren system system.old, and then press ENTER.</li> Type copy \ \repair\system, and then press ENTER. The following information appears:

<pre class="fixed_text">1 file(s) copied.

</li> Type exit, and then press ENTER to quit the recovery console and restart Windows.

If Windows does not start successfully, go to the &quot;Method 2: Disable the Easy CD Creator Services&quot; section of this article.</li> Log on to Windows as Administrator .</li> Click Start, click Run, type regedt32 in the Open box, and then click OK.</li> Click the  , and then click Load Hive on the Registry menu.</li> Go to the  \ \System32\Config folder, click System.old, and then click Open.</li> In the Key Name box, type test, and then click OK.

The original System hive is loaded under the current   hive as  .</li> Go to the following registry subkey:

 

</li> In the right pane of Registry Editor, click LowerFilters, and then click Delete on the Edit menu. Click Yes to confirm the deletion.</li> In the right pane of Registry Editor, click UpperFilters, and then click Delete on the Edit menu. Click Yes to confirm the deletion.</li> Go to the following registry subkey:

 

</li> In the right pane of Registry Editor, double-click UpperFilters.</li> In the Data box, delete the PrtSeqRd.sys entry, and then click OK. If you are prompted to allow Registry Editor to remove the empty string, click OK.</li> Go to the following registry subkey:

 

</li> Disable the services that correspond to the following registry subkeys, if they are present, by changing the Start value to 4 :

'''

'''

To do this, click a subkey (for example, click  ), double-click Start in the right pane of Registry Editor, type 4 in the Data box, and then click OK.</li> <li>Repeat steps 15 through 22 for all other   entries (such as  ) under the   registry subkey.</li> <li>Unload the System.old registry hive: <ol style="list-style-type: lower-alpha;"> <li>Click test, and then click Unload Hive on the Registry menu.</li> <li>Click Yes to confirm the unloading of the test key and all its subkeys.</li></ol> </li> <li>Quit Registry Editor, and then reload the original registry System hive: <ol style="list-style-type: lower-alpha;"> <li>Shut down Windows, and then use the Windows 2000 CD-ROM to start the computer.</li> <li>If you need a third-party hard disk controller, press S to specify an additional device, and then insert the floppy disk that contains the correct driver for the hard disk controller.</li> <li>Press R to repair a Windows 2000 installation.</li> <li>Press C to use the recovery console.</li> <li>Log on to the Windows installation that you want, and then type the Administrator password.</li> <li>Change to the \System32\Config\ directory. To do this, type the following command at the  prompt, and then press ENTER:

chdir system32\config

</li> <li>Type ren system system.xxx, and then press ENTER.</li> <li>Type ren system.old system, and then press ENTER.</li> <li>Type exit, and then press ENTER to quit the recovery console and restart Windows as usual.</li></ol> </li></ol>

Method 2: Disable the Easy CD Creator Services
<ol> <li>Use the Windows 2000 CD-ROM to start the computer.</li> <li>If you need a third-party hard disk controller, press S to specify an additional device, and then insert the floppy disk that contains the correct driver for the hard disk controller.</li> <li>Press R to repair a Windows 2000 installation.</li> <li>Press C to use the recovery console.</li> <li>Log on to the Windows installation that you want, and then type the Administrator password.</li> <li>Change to the \System32\Config\ directory. To do this, type the following command at the  prompt, and then press ENTER:

chdir system32\config

</li> <li>Type ren system system.xxx, and then press ENTER.</li> <li>Type ren system.old system, and then press ENTER.</li> <li>Change to the \System32\Drivers directory. To do this, type the following command at the \System32\Config prompt, and then press ENTER:

chdir \ \System32\Drivers

</li> <li>Type ren prtseqrd.sys prtseqrd.old, and then press ENTER.</li> <li>Type copy diskperf.sys prtseqrd.sys, and then press ENTER.</li> <li>Disable the following Roxio services, if present:

'''Cdr4_2K

Cdralw2k

cdudf

dvd_2K

mmc_2K

PrtSeqRd

pwd_2K

UdfReadr'''

To do this, type disable, and then press ENTER, where   is the name of one of the services that is listed in this step. For example, type disable cdr4_2k, and then press ENTER.</li> <li>If the following files are present in the \ \System32\Drivers directory, change their file extensions to .old :

'''Cdr4_2K.sys

Cdralw2k.sys

Cdudf.sys'''

To do so: <ol style="list-style-type: lower-alpha;"> <li>Type dir cdr4_2k.sys, and then press ENTER. If the file name appears, type ren cdr4_2K.sys cdr4_2K.old, and then press ENTER.</li> <li>Type dir cdralw2k.sys, and then press ENTER. If the file name appears, type ren cdralw2k.sys cdralw2k.old, and then press ENTER.</li> <li>Type dir cdudf.sys, and then press ENTER. If the file name appears, type ren cdudf.sys cdudf.old, and then press ENTER.</li></ol> </li> <li>Type exit, and then press ENTER to quit the recovery console and restart the computer. Use the Windows 2000 CD-ROM to start the computer, press ENTER to set up Windows, and then press R to repair the current Windows installation.</li></ol>

Method 3: Edit the System Hive from a Parallel Windows Installation
<ol> <li>Perform a parallel installation of Windows. For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

266465 HOW TO: Perform a Parallel Installation of Windows 2000

</li> <li>Start Registry Editor on the new installation of Windows. Go to the   key.</li> <li>On the Registry menu, click Load Hive.</li> <li>Go to the %SystemRoot%\System32\Config\ folder of the original Windows installation, click the System file, and then click Open.</li> <li>In the Load Hive box, type test, and then click OK. The original Windows installation System hive is loaded as a subkey of the current   registry key, as  .</li> <li>Follow steps 15 through 23 of the &quot;Method 1: Use a Backup Registry System Hive to Edit the Registry&quot; section of this article to edit the   registry subkey.</li> <li>Unload the   registry subkey. To do so: <ol style="list-style-type: lower-alpha;"> <li>Click  , and then click Unload Hive on the Registry menu.</li> <li>Click Yes to confirm the unloading of the test key and all its subkeys.</li></ol> </li> <li>Quit Registry Editor, and then restart the computer to the original Windows installation.</li> <li>If you cannot start the computer to the original Windows installation, use the Windows 2000 CD-ROM to start the computer, press ENTER to set up Windows, and then press R to repair the current Windows installation.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about how to use the recovery console, click the following article numbers to view the articles in the Microsoft Knowledge Base:

318752 HOW TO: Install and Use the Recovery Console in Windows 2000

229716 Description of the Windows 2000 Recovery Console

313670 HOW TO: Replace a Driver by Using Recovery Console in Windows 2000

For additional information about how to perform an in-place upgrade of Windows, click the following article numbers to view the articles in the Microsoft Knowledge Base:

290790 Error Messages Are Displayed When You Perform an In-Place Upgrade

306952 What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB810897

Technology: kbwin2000Pro kbwin2000ProSearch kbwin2000Search

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