Microsoft KB Archive/837814

= Logical Disk Manager stops responding or reports an error when you hot-swap a dynamic disk in Windows Server 2003 =

Article ID: 837814

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

-





SYMPTOMS
When you hot-swap a dynamic disk, Logical Disk Manager occasionally stops responding or reports an error. You may receive the following event messages in System Event Viewer: Event Log Description:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Date:

Time:

User: N/A

Computer:

Description:

The Logical Disk Manager Administrative Service service terminated unexpectedly. It has done this 2 time(s).

For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: Virtual Disk Service

Event Category: None

Event ID: 10

Date:

Time:

User: N/A

Computer:

Description:

Unexpected provider failure. Restarting the service may fix the problem. Error code: 80042420@02000034

For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
This problem occurs because, after you remove the disk, an access violation occurs in the Dmadmin service when the Logical Disk Manager rescans to change the disk’s state to missing.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size     File name          Platform --  01-Mar-2004  22:45  5.2.3790.134  946,176  Dmconfig.dll       IA-64 01-Mar-2004 18:25                    271  Branches.inf 01-Mar-2004 22:57                  9,766  Kb837814.cat 01-Mar-2004 22:51                    354  Updatebr.inf 01-Mar-2004 22:51                  6,285  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kberrmsg kbbug kbfix kbqfe kbwinserv2003presp1fix KB837814

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.