Microsoft KB Archive/282495

= Encarta World Atlas 2000: Moving Dynamic Sensor Hangs Your Computer =

Article ID: 282495

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q282495



SYMPTOMS
When you move the Dynamic Sensor quickly in Microsoft Encarta World Atlas 2000, your computer may stop responding (hang).



CAUSE
This behavior can occur if the video driver for your video adapter is outdated.



RESOLUTION
To resolve this issue, download and install the latest video driver for your video adapter from your video adapter manufacturer.

For information about how to contact your manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If you already installed the latest video driver for your video adapter, you may be able to work around this issue by using the following methods.

Reduce Graphics Hardware Acceleration
To reduce the graphics hardware acceleration:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Performance tab, click Graphics.
 * 4) Move the Hardware Acceleration slider to None.
 * 5) Click OK, and then click Close.
 * 6) Click Yes to restart the system.

Reduce Screen Resolution and Colors
To reduce the screen resolution and colors:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) On the Settings tab, move the Screen Area slider to 640 by 480 pixels.
 * 4) Under Colors, click 256 Colors.
 * 5) Click OK, and then restart the computer.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: ewa freeze lock crash

Keywords: kbenv kbprb KB282495

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