Microsoft KB Archive/836883

= Error code 0x80040301 appears when you try to move a mailbox in Exchange 2000 Server or in Exchange Server 2003 =

Article ID: 836883

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you try to move a mailbox to another mailbox store in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003, the mailbox move operation is unsuccessful. When you view the log file information that is available after you complete the Exchange Task Wizard, you notice the following error code:

Error 0x80040301

Additionally, all the following events appear in the application log in Event Viewer: Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 1008

Date:

Time:

User: N/A

Computer:

Description: Unable to move mailbox ' '.

Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider.

ID no: 80040301-0000-00000000

For more information, click .

Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 9172

Date:

Time:

User: N/A

Computer:

Description: Failed to copy messages to the destination mailbox store.

Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider.

ID no: 80040301-0000-00000000

For more information, click .

Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: Move Mailbox

Event ID: 8505

Date:

Time:

User: N/A

Computer:

Description: Unable to move mailbox.

A problem occurred while getting the properties for a folder.

Folder name: Inbox; Error code: 0x80040301. Run ISINTEG to check for any problem in the database &quot;First Storage Group\Mailbox Store &quot;.

For more information, click .



CAUSE
This problem may occur if both the following conditions are true:
 * You used the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to migrate data from Microsoft Exchange Server 5.5 mailboxes in a different Exchange organization.
 * During the Exmerge.exe process, you selected the option to extract associated folder messages from the source information store and to import those messages to the target information store. For example, in the Source Server dialog box, you clicked Options, and then you clicked to select the Associated folder messages check box on the Data tab.

Note Associated folder messages are used to store folder rules and views.

In this scenario, when you try to move a mailbox that has been migrated by using Exmerge.exe, the move operation is not successful if the mailbox contains a message copy rule or a message move rule that is corrupted.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Prerequisites
Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version             Size   File name --  27-Feb-2004  03:46  6.0.6571.0      3,919,872  Cdoex.dll 27-Feb-2004 03:37  6.0.6571.0        856,064  Davex.dll 27-Feb-2004 03:37  6.0.6571.0         53,248  Davexpc.dll 27-Feb-2004 03:32  6.0.6571.0        131,072  Drviis.dll 27-Feb-2004 03:33  6.0.6571.0        577,536  Dsaccess.dll 27-Feb-2004 02:45  6.0.6571.0        184,320  Dscmsg.dll 27-Feb-2004 02:45  6.0.6571.0        962,560  Emsmdb32.dll 27-Feb-2004 03:36  6.0.6571.0      2,179,072  Ese.dll 27-Feb-2004 03:36  6.0.6571.0         40,960  Eseperf.dll 27-Feb-2004 03:46  6.0.6571.0      3,579,904  Excdo.dll 27-Feb-2004 03:32  6.0.6571.0         94,208  Eximap4.dll 27-Feb-2004 03:33  6.0.6571.0        262,144  Exmime.dll 27-Feb-2004 02:18  6.0.6571.0        176,128  Exnntp.dll 27-Feb-2004 03:37  6.0.6571.0        143,360  Exodbesh.dll 27-Feb-2004 03:37  6.0.6571.0         57,344  Exodbpc.dll 27-Feb-2004 03:37  6.0.6571.0        200,704  Exodbprx.dll 27-Feb-2004 03:37  6.0.6571.0      2,179,072  Exoledb.dll 27-Feb-2004 03:30  6.0.6571.0         81,920  Exosal.dll 27-Feb-2004 03:33  6.0.6571.0         32,768  Expop3.dll 27-Feb-2004 03:33  6.0.6571.0         32,768  Exproto.dll 27-Feb-2004 03:37  6.0.6571.0        307,200  Exprox.dll 27-Feb-2004 02:45  6.0.6571.0        143,360  Exschema.exe 27-Feb-2004 03:38  6.0.6571.0        331,776  Exsmtp.dll 27-Feb-2004 02:47  6.0.6571.0        675,840  Exwform.dll 27-Feb-2004 02:20  6.0.6571.0        180,224  Exwin32.dll 27-Feb-2004 02:46  6.0.6571.0         40,960  Febecfg.dll 27-Feb-2004 03:32  6.0.6571.0         32,768  Iisif.dll 27-Feb-2004 03:34  6.0.6571.0        135,168  Iisproto.dll 27-Feb-2004 03:34  6.0.6571.0         61,440  Imap4be.dll 27-Feb-2004 02:50  6.0.6571.0        319,488  Imap4evt.dll 27-Feb-2004 02:48  6.0.6571.0        126,976  Imap4fe.dll 27-Feb-2004 03:32  6.0.6571.0        126,976  Imap4svc.dll 27-Feb-2004 03:33  6.0.6571.0         40,960  Jcb.dll 27-Feb-2004 02:19  6.0.6571.0         49,152  Mdbevent.dll 27-Feb-2004 02:40  6.0.6571.0      2,293,760  Mdbmsg.dll 27-Feb-2004 02:21  6.0.6571.0         32,768  Mdbrole.dll 27-Feb-2004 02:45  6.0.6571.0        909,312  Mdbsz.dll 27-Feb-2004 03:34  6.0.6571.0         24,576  Mdbtask.dll 27-Feb-2004 02:18  6.0.6571.0        151,552  Nntpex.dll 27-Feb-2004 03:29  6.0.6571.0         94,208  Peexch50.dll 27-Feb-2004 03:30  6.0.6571.0        413,696  Phatcat.dll 27-Feb-2004 03:32  6.0.6571.0         36,864  Pop3be.dll 27-Feb-2004 02:50  6.0.6571.0        303,104  Pop3evt.dll 27-Feb-2004 02:49  6.0.6571.0         24,576  Pop3fe.dll 27-Feb-2004 03:30  6.0.6571.0         73,728  Pop3svc.dll 27-Feb-2004 02:50  6.0.6571.0        163,840  Protomsg.dll 27-Feb-2004 03:34  6.0.6571.0        532,480  Reapi.dll 27-Feb-2004 03:32  6.0.6571.0      4,673,536  Store.exe 27-Feb-2004 02:47  6.0.6571.0      3,735,552  Wmtemplates.dll

Hotfix installation information
After you install this hotfix, the following new registry value is introduced to control whether Exchange Server ignores a failure to move a move rule or a copy rule:

Entry name: Ignore Bad Copy/Move Rule

Entry type: REG_DWORD

Entry data: 0 or 1

If this registry entry is set to a value other than 0 (zero), Exchange ignores a failure to move a move rule or a copy rule. When you enable this registry entry, the following new event is generated when Exchange ignores a failure to move a move rule or a copy rule: Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: Move Mailbox

Event ID: 8534

Date:

Time:

User: N/A

Computer:

Description: A problem occurred while getting the properties for Copy/Move rule for. Error code: -2147221233. Try to clear the rules or run ISINTEG to check for any problem in the database &quot;First Storage Group\Mailbox Store (BUG241341)&quot;.

For more information, click http://search.support.microsoft.com/search/?adv=1.



WORKAROUND
To work around this problem, try to remove the copy rules or move rules from the mailbox before you move that mailbox. Additionally, run the Isinteg utility against the mailbox store to determine if any problems exist in the database.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug KB836883

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