Microsoft KB Archive/928443

= The value in the &quot;Duration in Days&quot; field is incorrect when you open a service contract in the Contract dialog box in Microsoft Dynamics CRM 3.0 =

Article ID: 928443

Article Last Modified on 8/21/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you open a service contract in the Contract dialog box in Microsoft Dynamics CRM 3.0, the value in the Duration in Days field is incorrect.



CAUSE
This problem occurs because the start date or the end date is ignored when Microsoft Dynamics CRM calculates the value in the Duration in Days field.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Steps to reproduce the problem

 * 1) Log on to the Microsoft Dynamics CRM 3.0 Web client.
 * 2) Click Service, click Contracts, and then click New.
 * 3) In the Contract Template dialog box, click OK.
 * 4) In the Contracts: New dialog box, type 11/16/2006 in the Contract Start Date field, and then type 11/30/2006 in the Contract End Date field.
 * 5) Complete the other fields.
 * 6) Click Save and Close.
 * 7) In the Contracts dialog box, double-click the contract that you created. The value in the Duration in Days field is 14 instead of 15.

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