Microsoft KB Archive/123613

= FAX: Faxes Print on Every Other Page with Size A4 Paper =

Article ID: 123613

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to Fax 3.0
 * Microsoft Mail Gateway to Fax 3.0a
 * Microsoft Mail Gateway to Fax 3.2

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This article was previously published under Q123613



SYMPTOMS
An extra sheet of paper is ejected between each page printed when DISPLAY.EXE is configured to automatically spool faxes to a printer using European paper size (A4).



CAUSE
The PPB driver that is used to read the printer configuration from the DISPLAY.EXE does not correctly read an A4 paper size. Therefore, if the actual size of the A4 paper is 247 cm by 246 cm, the extra pages will be printed.



WORKAROUND
Because the PPB driver is not used by FAXVIEW.EXE, it is possible to turn off the automatic spool and let users print their faxes from their own desktop using FAXVIEW.EXE. This will allow the faxes to print on a single page.

Additional query words: 3.00 3.00a 3.20

Keywords: KB123613

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