Microsoft KB Archive/165185

= Address book stops with modeless address book applications =

Article ID: 165185

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 4.0

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This article was previously published under Q165185



SYMPTOMS
When a modeless address book is opened by other MAPI applications, and the Microsoft Exchange Client tries to open and close the address book, it stops responding. Because the DBCS version of Microsoft Exchange Server uses a modeless address book, DBCS Microsoft Exchange Client stops responding with modeless address book MAPI applications.



CAUSE
This problem happens when RichEdit controls are used instead of normal edit controls for the edit control in the modeless Address Book. This used to be the case in the Asian version only. The failure happens because WMSUI is released before the address book dialog box is closed. When the RichEdit control on the dialog box is going to be removed, it fails because the control no longer exists.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft Exchange clients, version 4.0, listed at the beginning of this article. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: XCLN

Keywords: kbbug kbfix kbusage KB165185

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