Microsoft KB Archive/288422

= Cannot Enter Outlook 2000 CD Key Number During Small Business Server 2000 Setup =

Article ID: 288422

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition

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This article was previously published under Q288422



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you run Small Business Server (SBS) Setup, you may be prompted for a Microsoft Outlook 2000 CD Key number; however, the text box for the CD Key number and the Next button may be unavailable. You can only click Cancel.



CAUSE
This issue can occur if Setup was cancelled and Setup did not add the Outlook CD Key number to the Microsoft BackOffice registry key.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue:  Start Registry Editor (Regedt32.exe). Locate and click the following key in the registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\BackOffice

 On the Edit menu, click Add Value, and then add the following registry value:

Value name: OutlookPID

Data type: REG_SZ

Value data: This value is the Outlook CD Key number from the SBS 2000 CD set.

NOTE: Use the following format for the CD Key number:

- -XXXXX- -

 Quit Registry Editor. Start SBS Setup again.</ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: pid smallbiz grey gray greyed grayed cdkey missing

Keywords: kbenv kbprb kbsetup KB288422

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