Microsoft KB Archive/941975

= An application stops responding when you use a tablet pen to mark items or to drag items on a Windows XP Tablet PC Edition-based computer =

Article ID: 941975

Article Last Modified on 10/26/2007

-

APPLIES TO


 * Microsoft Windows XP Tablet PC Edition

-



SYMPTOMS
When you use a tablet pen to mark items or to drag items in an application on a Windows XP Tablet PC Edition-based computer, the application stops responding. You experience this problem when the Windows XP Tablet PC Edition-based computer has the Advanced Text service enabled.

When this issue occurs, you have to restart the application. When you perform the same actions again, the application stops responding again.



CAUSE
This issue occurs because of an error in the Tiptsf.dll file.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, 32-bit version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: tiptsf freeze drag drop advances text services hang

Keywords: kbexpertiseadvanced kbpubtypekc kbqfe kbhotfixserver KB941975

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.