Microsoft KB Archive/123844

= OFF: Options Unavailable in Maintenance Mode Install =

Article ID: 123844

Article Last Modified on 8/16/2005

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APPLIES TO


 * Microsoft Office 4.2 Standard Edition
 * Microsoft Office 4.3 Standard Edition
 * Microsoft Office 95 Standard Edition
 * Microsoft Excel 5.0c
 * Microsoft PowerPoint 4.0a
 * Microsoft PowerPoint 4.0c
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c

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This article was previously published under Q123844



SYMPTOMS
When you run the Setup program in maintenance mode for any of the applications listed above, and you attempt to remove one of the application's components, if the check box for the item that you want to remove is cleared (it does not contain an "x") you will be unable to remove the item.



CAUSE
This behavior occurs if you have installed the component using an earlier version of the application's Setup program. For example, if you perform a complete installation of Microsoft Office version 4.0, and you later run the Microsoft Office version 4.2 Setup program, but you choose NOT to install Microsoft Excel, you cannot run the Microsoft Office version 4.2 Setup program in maintenance mode to remove Microsoft Excel.

If the item that you want to remove was not installed using the version of the application's Setup program that you are running, you cannot remove the item because it is not present in the application's SETUP.STF file.



WORKAROUND
To work around this behavior, run the Setup program in maintenance mode, select (check) the item that you eventually want to remove, and install it. You can then run the Setup program in maintenance mode, and clear the check box for the item to remove the item.

Additional query words: 1.00 1.10 4.00a 4.00c 5.00c 6.00a 6.00c unavailable cleared empty

Keywords: kbsetup KB123844

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