Microsoft KB Archive/285868

= XADM: Error Message &quot;The Operation Failed&quot; When You Create a New Exchange Contact =

Article ID: 285868

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q285868





SYMPTOMS
When you use the New Contact Wizard to create a new contact, if you only enter information in the Initials, Full name, or Display name boxes on the first page of the wizard, when you click Next, you may receive the following error message from the Microsoft Active Directory Exchange Extension:

The operation failed. ID no: 8000405 Microsoft Active Directory - Exchange Extension



CAUSE
This issue can occur because the First name and the Last name boxes are empty.



WORKAROUND
To work around this issue, enter a first name and a last name for the contact on the first page of the wizard before you continue, or if you have already passed the first page, click Back to return to the first page of the wizard.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.



MORE INFORMATION
You must enter a first name and a last name when you create a contact so that an alias can be generated for the contact.

Additional query words: access violation exch2kp2w

Keywords: kbbug kberrmsg kbpending KB285868

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