Microsoft KB Archive/178722

= XCLN: Exchange Client Hangs with Norton Anti-Virus AutoProtect Mode Enabled =

Article ID: 178722

Article Last Modified on 10/28/2006

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APPLIES TO

 Microsoft Exchange Client 5.5 Microsoft Exchange Client 5.0 Microsoft Outlook 97 Service Pack 1, when used with:  Microsoft Windows 95

 Microsoft Windows 98 Standard Edition

 Microsoft Windows 95</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li> Microsoft Outlook 97 Standard Edition, when used with:  Microsoft Windows 95</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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This article was previously published under Q178722

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SYMPTOMS
If you are using the Norton Antivirus program for Windows 95 and have the AutoProtect mode enabled, the Exchange client hangs when you try to log on.

Although the system acts as if it is trying to connect to the Exchange Server computer by displaying the Exchange client log-on logo, the system will hang indefinitely at this point.

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WORKAROUND
Disabling the AutoProtect option of the Norton Antivirus program will allow you to connect to the Exchange Server computer.

Keywords: kbprb KB178722

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