Microsoft KB Archive/813880

= Mailbox and folder sizes are not updated after a single-instance stored message is modified =

Article ID: 813880

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SUMMARY
The mailbox size in Exchange System Manager may be less than the total size of all the messages in the mailboxes. Because of this, mailbox quotas may not be strictly applied because the Quota Manager uses the size that is reported by ESM, and the Outlook user may have exceeded that mailbox size.



CAUSE
This problem may occur if you modify a message that shares an instance with other Exchange 2000 Server single-instance stored messages. Changes to the message that increase its size may not be reflected in other instances of that message, causing the message database and the folder where the MDB is stored to show incorrect storage values.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component:

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version     Size       File name --  10-Feb-2003  19:12  6.0.6416.0  3,915,776  Cdoex.dll 10-Feb-2003 19:05  6.0.6416.0    827,392  Davex.dll 10-Feb-2003 19:12  6.0.6416.0  3,567,616  Excdo.dll 10-Feb-2003 19:00  6.0.6416.0    258,048  Exmime.dll 10-Feb-2003 19:05  6.0.6416.0  2,129,920  Exoledb.dll 10-Feb-2003 18:57  6.0.6416.0     81,920  Exosal.dll 10-Feb-2003 19:05  6.0.6416.0    303,104  Exprox.dll 10-Feb-2003 18:34  6.0.6416.0  2,273,280  Mdbmsg.dll 10-Feb-2003 18:04  6.0.6416.0     32,768  Mdbrole.dll 10-Feb-2003 18:59  6.0.6416.0  4,620,288  Store.exe NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



WORKAROUND
To work around this problem, run the Isinteg utility to recalculate the mailbox and folder sizes. You must perform this action periodically because the message sizes and reported database size change again when single-instance stored messages are modified.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Before you apply the hotfix that this article describes, the output from the Isinteg.exe tool may look similar to the following output:

Calc(150938) <> Prop(46871), Fixed it. Fix: Folder 13424 (Fid=003E-00000000741E) &quot;Inbox&quot;: Folder property PR_MESSAGE_SIZE(0E080014): Calc(52784000) <> Prop(52515128), Fixed it. Fix: Folder 13424 (Fid=003E-00000000741E) &quot;Inbox&quot;: Folder property PR_NORMAL_MESSAGE_SIZE(66B30014): Calc(52782111) <> Prop(52513239), Fixed it.

Additional query words: kbExchange2000preSP4septbarFix ESM XADM

Keywords: kbhotfixserver kbqfe kbenv kbprb kbqfe kbfix kbexchange2000presp4fix kbbug KB813880

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