Microsoft KB Archive/931094

= Error message when you try to install the SoftGrid Virtual Application Server: &quot;General network error&quot; =

Article ID: 931094

Article Last Modified on 5/9/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to install the SoftGrid Virtual Application Server, you receive the following error message:

An error occurred while attempting to connect to the database:

([Microsoft][ODBC SQL Server Driver][DBNETLIB]General network error. Check your network documentation.)



CAUSE
This problem may occur if the database server is running Microsoft SQL Server 2005. By default, SQL Server 2005 disables the TCP/IP protocol for the server instance.



MORE INFORMATION
To determine whether the TCP/IP protocol is disabled, follow these steps:
 * 1) Click Start, point to All Programs, point to Microsoft SQL Server 2005, point to Configuration Tools, and then click SQL Server Configuration Manager.
 * 2) In the console tree, expand SQL Server 2005 Network Configuration, and then click Protocols for MSSQLSERVER.
 * 3) In the details pane, examine the Status column for the TCP/IP item.

Keywords: kbtshoot kbexpertiseinter KB931094

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