Microsoft KB Archive/916834

= You cannot send a map by using e-mail in MapPoint or in Streets & Trips =

Article ID: 916834

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft MapPoint 2004 Standard Edition
 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2006
 * Microsoft Streets & Trips 2006 Essentials
 * Microsoft Streets & Trips 2006 with GPS Locator
 * Microsoft Streets & Trips 2005 Standard Edition
 * Microsoft Streets & Trips 2004 Standard Edition
 * Microsoft Streets & Trips 2003 Standard Edition

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SYMPTOMS
When you try to send a map in Microsoft MapPoint or in Microsoft Streets & Trips by using e-mail, you experience one of the following symptoms:  You receive one of the following error messages:

Unable to create a new mail message due to an unexpected problem.

Unable to create a new mail message due to an unexpected error.

 Microsoft Outlook opens to a blank page and does not insert the map as a picture or as an attachment.

Note This behavior occurs when you try to send a map by selecting one of the following options:
 * Send map via e-mail as a picture
 * Mail Recipient (as Picture)
 * Mail Recipient (as Attachment)



CAUSE
This behavior occurs because of a conflict with the way that Outlook is configured.



RESOLUTION
To resolve this behavior, follow these steps:
 * 1) In Outlook, in the Tools menu, click Options.
 * 2) Click the Mail Format tab.
 * 3) Select one of the following options, and then try to send the map by using e-mail. If one of these options fails, try the next option.

Note All these options have resolved the issue in different cases.
 * 1) * In the Message Format section, set the option to HTML.
 * 2) * In the Message Format section, set the option to Microsoft Outlook Rich Text.
 * 3) * Click to clear the Use Microsoft Word to edit e-mail messages check box.
 * 4) * If the Use Microsoft Word to edit e-mail messages check box is already cleared, click to select the Use Microsoft Word to edit e-mail messages check box.
 * 5) Click OK to save the change.
 * 6) Close all the windows that are open. This includes Outlook. Then, try to send a map by using e-mail.

Additional query words: GEO S&T S & T Streets & Trips Streets and Trips MapPoint Map Point send map attachment picture e-mail email



Keywords: kberrmsg kbprb KB916834

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