Microsoft KB Archive/116307

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GP Fault in Page Setup Dialog Box with Intel Faxability 2.0

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Q116307

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
 * Microsoft Windows for Workgroups version 3.11

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SYMPTOMS
If your default printer setting is Intel Faxability 2.0 for Windows (appears as Faxability on FAXMODEM in the Print Setup dialog box), you may get a general protection (GP) fault in module WINWORD.EXE when you choose Page Setup from the File menu in Word for Windows.

STATUS
We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND
To work on the document, select a different default printer. Switch to the Faxability driver when you are ready to send the fax.

The Intel Faxability 2.0 for Windows product included here is manufactured by Intel, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 6.00a GPF hang hung crash crashed locks 6.00c locked frozen freezes crashing quit quits stopped crashes bomb bombs word6 bombed thirdparty third 3rd party fax ability fax-ability win31 winword wfw

Keywords : kbprint

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