Microsoft KB Archive/888769

= Error message when you try to perform a time-consuming operation by using the FTP command in Windows 2000 Server: &quot;Connection timed out&quot; =

Article ID: 888769

Article Last Modified on 10/12/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you use the FTP utility (Ftp.exe) to perform an operation that may take a long time to process in Microsoft Windows 2000 Server, the operation times out. Additionally, you receive the following error message:

Connection timed out

You may experience this problem when you use this utility to perform the site copy operation.



CAUSE
This problem occurs because the Ftp.exe time-out setting is set to 60 seconds. This time setting is too short. However, you cannot modify this setting in Windows 2000 Server.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
In Microsoft Windows NT 4.0, the time-out setting of this utility is 270 seconds. Additionally, you can modify the setting through the registry.

Use this hotfix
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

After you apply this hotfix, the default value of the time-out setting does not change. However, you can modify the setting through the registry. To modify the time-out setting, follow these steps:  Click Start, click Run, type Regedit, and then click OK. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft

 Create a new registry key that is named FTP. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FTP

 Create a new registry entry of the  type that is named Timeout.</li> Set the value of the Timeout registry entry in the range of 60 seconds to 604,800 seconds. This equals one minute to one week.</li></ol>

Note If the value of the Timeout registry entry is not an exact multiple of 12 seconds, the time-out setting is rounded off to the lowest multiple of 12.

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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe kbwin2000presp5fix kbpubtypekc KB888769

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