Microsoft KB Archive/832992

= The mailbox size and the message count are not collected by the Mailbox Statistics report in MOM 2000 =

Article ID: 832992

Article Last Modified on 12/28/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
When you run the Report Collection - Mailbox Statistics event processing rule in Microsoft Operations Manager (MOM) 2000, the mailbox size and the message count may not be collected.

Note The Report Collection - Mailbox Statistics event processing rule is available with the Microsoft Exchange 2000 Server management pack for MOM 2000. This event processing rule can be found in the MOM Administrator Console at the following location:

Rules\Processing Rule Groups\Microsoft Exchange 2000 Server\Server Utilization Logging: Reporting and Views\Report Collection\Event Processing Rules



CAUSE
This problem may occur if the name of the account that is used to collect the statistics, as it is displayed in the Active Directory directory service, does not match the MAPI display name for this account.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have MOM 2000 Service Pack 1 installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  07-Jan-2004  22:02 1.0.4.2             69,705  Exchmbstat.exe 06-Feb-2004 23:36 1.0.0.0            988,864  Q832992.exe You must apply this hotfix to each computer that meets the following conditions:
 * The computer hosts a MOM Consolidator-Agent Manager (CAM).
 * The computer hosts a manually installed MOM agent.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To obtain management packs for MOM 2000, including the Exchange 2000 Server management pack, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/mom/mom2005/catalog.aspx

Keywords: kbreport kbinterop kbmisctools kbqfe kbfix kbbug KB832992

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