Microsoft KB Archive/179745

= OL98: Command "New Mail Message Using" Is not Available =

Article ID: 179745

Article Last Modified on 8/11/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q179745



SYMPTOMS
When you click Actions, the "New Mail Message Using" command is not available.



CAUSE
The mail message format is not set to HTML (HyperText Markup Language).



RESOLUTION
Set the mail message format to HTML.



MORE INFORMATION
The default mail message format is dependent upon the type of installation you chose. If you installed the Corporate/Workgroup version, the default mail message format is Microsoft Exchange Rich Text. If you installed the Internet Only version, the default message format for outgoing mail messages is Plain Text. Use the following steps to change the Message format to HTML:
 * 1) On the Tools menu, click Options.
 * 2) Click the Mail Format tab.
 * 3) Under Message format, click to select HTML.
 * 4) Click Apply, and then click OK.

Additional query words: missing, gray grayed out wrong

Keywords: kbprb KB179745

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