Microsoft KB Archive/290114

= &quot;Stop 0x000000CE&quot; in Vga.dll When You Try to Change Display Settings =

Article ID: 290114

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q290114



SYMPTOMS
When you click the Settings tab in the Display Properties dialog box, the following Stop error may occur:

STOP: 0x000000CE (0xbfc19492, 0x00000000, 0xbfc19492, 0x00000000) DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION

This Driver May be at Fault: VGA.DLL

Note that the first and third parameters may vary.



CAUSE
This issue can occur if Symantec PCAnywhere version 9.0 or 10.0 is installed. This issue occurs because of a compatibility issue with the PCAnywhere display dynamic-link library (DLL).



RESOLUTION
To resolve this issue, use any of the following methods:
 * Uninstall PCAnywhere, and then change the display settings.
 * Uninstalling and reinstall PCAnywhere, and then change the display settings.
 * Start PCAnywhere, click Tools, click Application Options, and then click Host Operation. Change Host video mode to Compatible.

For additional information about this issue, please contact Symantec (http://www.symantec.com).

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
For information about the PCAnywhere video hook, visit the following Symantec Web page:

http://service2.symantec.com/SUPPORT/pca.nsf/e1aefd06d28fcec6852569e5004cef32/97a559dcc69a5099882568b3006639ea?OpenDocument

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kbdisplay kbprb KB290114

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