Microsoft KB Archive/174086

= Microsoft Knowledge Base =

Computer Hangs When MSN Attempts to Verify Password
Last reviewed: September 19, 1997

Article ID: Q174086

The information in this article applies to:


 * The Microsoft Network, version 2.5

SYMPTOMS
When you connect to MSN, The Microsoft Network, your computer may stop responding (hang) when MSN attempts to verify your password.

CAUSE
The password list file (.pwl) may be damaged or missing.

RESOLUTION
Delete the password list file. To do so, use the following steps:


 * 1) Click Start, point to Find, and then click Files Or Folders.
 * 2) In the Named box, type " .pwl" (without quotation marks), where is your MSN Member ID.
 * 3) Click Find Now.
 * 4) In the list of found files, right-click the .pwl file, and then click Delete.
 * 5) Close the Find dialog box.
 * 6) Restart the computer.

The next time you connect to MSN, type your password in the Password box in the MSN Sign-In screen, and then click the Remember My Password check box to select it. This creates a new password list file to replace the file you deleted.