Microsoft KB Archive/824910

= STOP 0x0000001E Error on Your Windows 2000-Based Server When an NTVDM Process Runs =

Article ID: 824910

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
Your Microsoft Windows 2000 Server-based computer stops responding, and you receive the following Stop error message:

STOP: 0x0000001E (0xC0000005, 0x77F8DD1B, 0x000000BC, 0x0106C108)



CAUSE
This problem may occur when your Windows 2000-based server is running Microsoft Windows NT Virtual DOS Machine (NTVDM), a process that simulates a 16-bit Windows environment so that 16-bit programs can run as if they were being run on an MS-DOS-based computer.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name --- 13-Sep-2003 16:59  5.0.2195.6820      29,712  Mountmgr.sys 18-Sep-2003 00:10  5.0.2195.6822   1,697,792  Ntkrnlmp.exe 18-Sep-2003 00:10  5.0.2195.6822   1,697,024  Ntkrnlpa.exe 18-Sep-2003 00:10  5.0.2195.6822   1,717,824  Ntkrpamp.exe 18-Sep-2003 00:10  5.0.2195.6822   1,675,392  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB824910

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