Microsoft KB Archive/939313

= Error message when you try to open a help window from a SharePoint Server 2007 site or from a Windows SharePoint Services 3.0 site: &quot;Cannot display help&quot; =

Article ID: 939313

Article Last Modified on 7/11/2007

-

APPLIES TO


 * Microsoft Office SharePoint Server 2007
 * Microsoft Windows SharePoint Services 3.0

-



SYMPTOMS
Consider the following scenario. An administrator installs several server language packs in addition to Microsoft Office SharePoint Server 2007. Then, the administrator creates a site in a language other than the base server language. You connect to the newly created site. Then, you try to open the help window for that language. In this scenario, when you click Help, you receive the following error message:

Cannot display help. Technical details: HC not found.



CAUSE
This issue occurs because SharePoint Server 2007 has not completed the installation of the help collections. The job may be queued by the SharePoint Job Timer.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Start SharePoint 3.0 Central Administration.
 * 2) Click View All Site Content, click HelpFold under Document Libraries, and then click Lock.
 * 3) If this folder displays active locks, wait for the job to be executed. If you have waited a long time, run the &quot;SharePoint Products and Technologies Configuration Wizard&quot; to restart the help collection installation.

Make sure that you wait for a sufficient time for crawling to occur. Additionally, wait for the help content to be installed correctly.

If the previous procedure does not resolve the issue, directly install the help collections. To do this, follow these steps:  Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following command, and then press ENTER:

cd %COMMONPROGRAMFILES%\Microsoft Shared\web server extensions\12\BIN

 At the command prompt, type the following command, and then press ENTER:

Hcinstal.exe /act InstallAllHCs



Note By default, you do not have to specify a particular language or a particular help collection. All pending License Package Authoring Tool (LPK) installations are finished at the same time. In the command, InstallAllHCs refers to all help collections and to all languages.

To install a particular language or a particular help collection, you can use one or more of the following parameters:
 * The /act parameter indicates the action that is being performed.
 * The /loc parameter indicates the locale ID (LCID) of the language.
 * The /mns parameter indicates the manifest name of the help collection.

For example, to install only the Spanish OSS help collection, use the following command:

&quot;Hcinstal.exe /act InstallOneHC /loc 3082 /mns MS.OSS&quot;

After you run the command, you are presented with a return code that informs you of the result of the operation:
 * Return code 4 means that the operation was successful.
 * Return code 32 means that no action was taken.
 * Return code 256 means that the operation failed.

Additional query words: moss2007 moss wssv3 wss

Keywords: kberrmsg kbtshoot kbprb kbexpertiseinter KB939313

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.