Microsoft KB Archive/291638

= OL2002: Error Message: &quot;Outlook Caused an Invalid Page Fault in Module Msvcrt.dll&quot; When You Create an Appointment =

Article ID: 291638

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q291638







SYMPTOMS
When you try to create a new appointment, you may receive the following error message:

Outlook caused an Invalid Page Fault in module Msvcrt.dll



CAUSE
This behavior occurs because the RegistryCleaner program, a component of Fix-It Utilities 2000 and the SystemSuite 2000, published by OnTrack Corporation, removed time zone information from your Microsoft Windows registry.



RESOLUTION
To resolve this behavior, run the Undo function in RegistryCleaner.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

This behavior occurs when you run the RegistryCleaner (Fix-It) program and choose to remove the unused time zones. You can click the drop-down box and view what time zones are going to be removed. Note that your time zone is listed for deletion even though it is in use.

The following registry key is what remains:

HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Time Zones

This following is the value of the remaining registry key:

(Default) &quot;Pacific Standard Time&quot;

Additionally, if you click Control Panel, click Date and Time, and then click the Time Zone tab, you may receive the following error message:

An error occurred while Windows was working with the Control Panel file \system\timedate.cpl

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

OnTrack has posted a solution at the following OnTrack Web site:

http://www.ontrack.com

Use the following steps when you connect to the OnTrack Web site:
 * 1) Under Get help with, click the drop-down arrow, click FAQs, and then click Go.
 * 2) Click to select the Fix-It Utilities check box, and then click SystemSuite.
 * 3) Next to Keywords, type outlook.
 * 4) Click Search.

Keywords: kberrmsg kbprb KB291638

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