Microsoft KB Archive/308699

= HP Pavilion computers that use AMD K6-2 processors do not maintain processor performance state after standby =

Article ID: 308699

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q308699





SYMPTOMS
After you resume a Microsoft Windows XP-based computer from standby, the computer stays at the highest processor performance state, even though a lower performance state has been implemented by Windows XP before standby. This behavior occurs on all Hewlett-Packard (HP) Pavilion computers that include the AMD K6-2 processor.



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name --  28-Sep-2001  06:03  5.1.2600.14  32,256  Amdk6.sys 28-Sep-2001 10:38                1,492  K6qfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was corrected in Windows XP Service Pack 1.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbsetup kbwinxpsp1fix KB308699

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