Microsoft KB Archive/905773

= You receive an &quot;HTTP Error 500&quot; error message when you try to log on to Outlook Web Access from a Windows Server 2003-based computer =

Article ID: 905773

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

-





SYMPTOMS
Consider the following scenario. You use a Microsoft Windows Server 2003-based computer to log on to a Microsoft Outlook Web Access (OWA) server. When you first contact the OWA server, OWA provides a Web-based user interface for authentication purposes. When you try to log on to this Web page, you enter an invalid user name or password. In response, you receive an &quot;HTTP Error 500&quot; error message. In this scenario, the following error message is standard:

The Web page requires the user to enter a valid password and user name.



CAUSE
This issue occurs because the Microsoft Internet Information Services (IIS) server does not handle the error code correctly.



Service pack information
To resolve this problem, obtain and install Windows Server 2003 Service Pack 1 (SP1). For more information about how to obtain Windows Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirements
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, x32-based versions

Date        Time   Version            Size    File name --  16-Aug-2005  02:13  6.0.3790.389        9,728  W3comlog.dll 16-Aug-2005 02:13  6.0.3790.389      342,528  W3core.dll Windows Server 2003, x64-based Enterprise Edition

Date        Time   Version            Size    File name --  15-Aug-2005  11:04  6.0.3790.389       21,504  W3comlog.dll     IA-64 15-Aug-2005 11:04  6.0.3790.389      951,296  W3core.dll       IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwinserv2003presp1fix kbpubtypekc kbhotfixserver kbqfe KB905773

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.