Microsoft KB Archive/938673

= The Microsoft Exchange Information Store service stops unexpectedly, and event ID 7011 is logged in Exchange Server 2003 =

Article ID: 938673

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
You are running Microsoft Exchange Server 2003 in a heavy-load environment that uses Outlook Web Access. In this environment, the Microsoft Exchange Information Store service stops unexpectedly. Additionally, the following event is logged in the System log: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7011

Description: Timeout (30000 milliseconds) waiting for a transaction response from the MSExchangeIS service.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the following services are stopped and then restarted automatically when you apply this hotfix:
 * The Microsoft Exchange Information Store service
 * The Internet Information Services (IIS) Admin Service and all dependent services

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Stack output
This problem generates stack output that resembles the following stack output. 01 25d3d7f4 0dfdbef9 1fe40e78 25d3d80c 0dfda72f EXOLEDB!CRefCountedObject::Release+0x73 02 25d3d800 0dfda72f 1fe40e78 25d3d818 0dfdd082 EXOLEDB!auto_ref_ptr::deinit+0x19 03 25d3d80c 0dfdd082 1fe40e6c 25d3d824 0dfdcfdf EXOLEDB! auto_ref_ptr::~auto_ref_ptr+0xf 04 25d3d818 0dfdcfdf 1fe40e6c 25d3d834 0dfdccc1 EXOLEDB!CCache::Entry::~Entry+0x12 05 25d3d824 0dfdccc1 00000000 2aefced0 25d3d864 EXOLEDB!CCache::Entry::`scalar deleting destructor'+0xf 06 25d3d834 0dfdba52 1fe40e6c 2aefce90 00000000 EXOLEDB! CCache::DeleteEntry+0x11 07 25d3d864 0dfda50c 25d3d888 2aefcd98 2aefce8c EXOLEDB! CCache::Remove+0x162 08 25d3d878 0dfd14c1 25d3d888 2dd19360 0000001c EXOLEDB! CNotifCache::RemoveSidBuf+0x2c / 09 25d3d890 0dfd91bf 2dd19360 25d3d8c8 0dfdbfc8 EXOLEDB!CSidBuf::~CSidBuf+0x51 0a 25d3d89c 0dfdbfc8 00000001 00000000 00000000 EXOLEDB!CSidBuf::`scalar deleting destructor'+0xf 0b 25d3d8c8 0dfdbef9 2db76fb0 25d3d8e0 0dfda72f EXOLEDB!CRefCountedObject::Release+0xc8 0c 25d3d8d4 0dfda72f 2db76fb0 25d3d8ec 0dfcc853 EXOLEDB!auto_ref_ptr::deinit+0x19 0d 25d3d8e0 0dfcc853 2db76f70 25d3d8f8 0dfd979f EXOLEDB!auto_ref_ptr::~auto_ref_ptr+0xf 0e 25d3d8ec 0dfd979f 2db76f70 25d3d914 0dee6298 EXOLEDB!CSub::~CSub+0x63 0f 25d3d8f8 0dee6298 00000001 25d3d910 2db76f70 EXOLEDB!CSub::`scalar deleting destructor'+0xf 10 25d3d914 0dfdda79 25d3d948 25d3d92c 0dfdda1f EXOLEDB!CRefCountedObject::Release+0x38 11 25d3d920 0dfdda1f 25d3d948 25d3d94c 0dfd2164 EXOLEDB!auto_ref_ptr::deinit+0x19 12 25d3d92c 0dfd2164 00000000 2aefcd98 00000000 EXOLEDB!auto_ref_ptr::~auto_ref_ptr+0xf 13 25d3d94c 0dfd3490 1c2904f0 1c2904e8 00000001 EXOLEDB!CNotifCache::ScUnsubscribe+0xe4 14 25d3ec18 0dffd9d0 25d3ecd8 0000000b 0000000f EXOLEDB!ScCmdUnsubscribe+0x4e0 15 25d3ec8c 0dfc0d6a 25d3ecd8 00000000 00000000 EXOLEDB! ScDispatchRequest+0x510 16 25d3fea8 0dfc0aea 1c290410 2b30b870 00000000 EXOLEDB!CDavServer::ProcessItem+0x14a 17 25d3fee0 62f396f9 0e632f6c 00000409 0e632f4d EXOLEDB!CDavServer::HrEpoxyReqHandler+0x29a 18 25d3ff0c 62f3be29 00000001 77e6b473 00000000 Epoxy!CEpoxyQ::DispatchRequest+0x86 19 25d3ff5c 62f39897 00000000 0e632f68 00000000 Epoxy! CEpoxyQ::IOCPNotification+0x102 20 25d3ff70 62a4140d 00000000 00000000 00000000 Epoxy!CEpoxyQ::Invoke+0x14 21 25d3ffb8 77e6608b 0476af48 00000000 00000000 mdbtask!MdbTaskPoolThread+0x1b4 22 25d3ffec 00000000 62a41412 0476af48 00000000 kernel32!BaseThreadStart+0x34

Keywords: kbexpertiseinter kbhotfixserver kbqfe KB938673

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