Microsoft KB Archive/291507

= OL2002: The Attachment is Lost When You Try to Recover It with the 'Undo' Command =

Article ID: 291507

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q291507



This article discusses a Beta test product that is not yet announced or released publicly by Microsoft. Please feel free to familiarize yourself with this product, test it, and report problems to Microsoft.



SYMPTOMS
If you insert an attachment in a message, delete the attachment, and then click Undo on the Edit menu to try and recover the attachment, the attachment appears to be recovered even though it is not.



CAUSE
This problem occurs if the message is either sent or saved to the Drafts folder when the following conditions are true:
 * You created the message in either Hypertext Markup Language (HTML) or plain text format.
 * You do not have Microsoft Word as your e-mail editor.



WORKAROUND
To work around this problem, re-insert the attachment by clicking the Paperclip icon on the toolbar, locating the file that you want to insert, clicking to select the file, and then clicking the Insert button instead of clicking Undo on the Edit menu.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB291507

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