Microsoft KB Archive/244770

= XADM: Running StorStat Utility in Administrator Mode Generates Error Message: Cannot Parse a Result Message =

Article ID: 244770

Article Last Modified on 10/28/2006

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APPLIES TO

 Microsoft Exchange Server 5.5 Standard Edition Microsoft Exchange Client 5.5 Microsoft Exchange Client 5.0 Microsoft Exchange Client 4.0 Microsoft Exchange Client 5.0 Microsoft Outlook 97 Service Pack 1, when used with:  Microsoft Windows NT 4.0

 Microsoft Windows NT 4.0</li></ul>

 Microsoft Windows NT 4.0</li></ul> </li> Microsoft Outlook 97 Standard Edition, when used with:  Microsoft Windows NT 4.0</li></ul> </li> Microsoft Outlook 97 Service Pack 1, when used with:  Microsoft Windows NT 4.0</li></ul> </li> Microsoft Outlook 98 Standard Edition, when used with:  Microsoft Windows NT 4.0</li></ul> </li></ul>

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This article was previously published under Q244770

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SYMPTOMS
If you run the Microsoft BackOffice Resource Kit StorStat utility in Administrator Mode (the storstat -a command), the following error message may be displayed:

Cannot parse a result message. From: " ", Body:

"*(&IGY&F*(&*@#T@#&*DG,2.03,1,Microsoft Exchange Server,Mail..."

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CAUSE
This error message is displayed if the user whose mailbox name is listed in the error message sends a report to the StorStat utility mailbox, and that mailbox display name contains a comma.

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RESOLUTION
Log on to the StorStat utility mailbox from an Exchange Client or Outlook, open the message with the title < > that was sent from that user, remove the comma from the mailbox display name, save the change, and then run the storstat -a command again.

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MORE INFORMATION
The report that the user sent contains a comma-separated line of numbers. When the StorStat utility analyzes the report, the utility uses commas as delimiters. If a comma is in the mailbox display name, the StorStat utility considers the comma in the mailbox display name a delimiter, and the error message in the "Symptoms" section of this article is displayed.

For more information about how to use the StorStat utility, please refer to the Exchange Server Help files that are shipped with the BackOffice Resource Kit, Second Edition and the BackOffice 4.5 Resource Kit.

Keywords: kbprb KB244770

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