Microsoft KB Archive/305991

= OL2000: Error Message: Errors Occurred While Archiving =

Article ID: 305991

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q305991



SYMPTOMS
When you archive messages in Outlook 2000, you may receive the following error message:

Errors occurred while archiving. Look for a detailed report in your Deleted Items folder.

The report in your Deleted Items folder displays the following error message for each folder that was used in the archive process:

Error while archiving folder in store . The source and destination folders for this operation cannot be the same.



CAUSE
This behavior occurs because the personal folders (.pst) file that is used to archive the messages is open in the current Outlook profile. By design in Outlook 2000, the .pst file that is used to archive messages cannot be open while the archive process is in progress.



RESOLUTION
To resolve this behavior, close the .pst file that is used for to archive messages and try the to archive the messages again. To do this:
 * 1) On the View menu, click Folder List.
 * 2) Right-click the .pst file that is used to archive messages at the upper level, and then click Close . This closes the .pst file and removes it from the Outlook profile.

NOTE: The display name of the folder may be &quot;Archive Folders&quot; (without quotation marks), &quot;Personal Folders&quot; (without quoation marks), or another name that you have given the file.
 * 1) Try the archive process again.



MORE INFORMATION
This behavior does not occur in Microsoft Outlook 2002.

Additional query words: OL2K

Keywords: kbprb KB305991

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