Microsoft KB Archive/209519

= MSPS Err Msg: Microsoft Call Manager Cannot Access the Voice Menu System =

Article ID: 209519

Article Last Modified on 7/14/1999

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APPLIES TO


 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q209519



SYMPTOMS
When you attempt to use Microsoft Call Manager, you may receive either of the following error messages:

 

Microsoft Call Manager cannot access the Voice Menu system. Voice commands will be turned off in Microsoft Call Manager. To turn voice commands back on, Click Phone Settings on the Options menu, then select "Use voice commands for speed dialing."

Microsoft Call Manager cannot communicate with the Microsoft Voice. Close and restart Microsoft Call Manager. If the problem persists, restart your computer.

Unknown Win32 error code: 80040803





CAUSE
This behavior can occur if a speed dial entry consists of one or more spaces without any characters.



RESOLUTION
To resolve this issue, replace the speed dial entry with an entry that includes characters, and then quit and restart Microsoft Call Manager. To do this:


 * 1) Click Start, point to Programs, and then click Microsoft Call Manager.
 * 2) On the Phone tab, click Speed Dial, and then point to the Category that contains the entry you want to replace.
 * 3) Type a speed dial entry that includes characters.
 * 4) Click OK.
 * 5) Click Options, and then click Exit Microsoft Call Manager.
 * 6) When you are prompted if you are sure you want to quit Microsoft Call Manager, click Yes.
 * 7) Restart Call Manager.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Cordless Phone System version 1.0.

Additional query words: 1.00 mcps cm telephone vcmd

Keywords: kberrmsg kbbug kbui kbpending KB209519

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