Microsoft KB Archive/171702

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MSN Prompts for SMTP and POP3 Mail Servers

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Q171702

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The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0

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SYMPTOMS
When you attempt to read an e-mail message in MSN, The Microsoft Network, or send an e-mail message from MSN, Microsoft Internet Mail may open and you may be prompted to enter the names of your SMTP and POP3 mail servers.

You may also receive the following error message:

The mail server name cannot be found. Please check your Internet Mail configuration, network connection and TCP/IP configuration and retry. If this persists, contact your LAN administrator or Internet provider.

CAUSE
Microsoft Internet Explorer may be configured to use Internet Mail to send and receive e-mail messages. Internet Mail and Outlook Express are not compatible with MSN 2.0 or earlier.

RESOLUTION
Configure Internet Explorer to use Windows Messaging or Microsoft Outlook to send and receive e-mail messages. To do so, use the following steps:


 * 1) Right-click the Internet icon on the desktop, and then click Properties.
 * 2) Click the Programs tab.
 * 3) In the Mail box, click Windows Messaging or Microsoft Outlook.
 * 4) Click OK.

MORE INFORMATION
Internet Mail and News requires an SMTP/POP3 mail server. MSN 2.0 does not currently offer SMTP/POP3 mail services.

If you want to use Internet News and Mail or Outlook Express with MSN, you need to upgrade to MSN version 2.5. For more information about this issue and about installing the latest version of MSN, please see the following articles in the Microsoft Knowledge Base:

"Q174810 Can I Use Outlook Express Without Upgrading to MSN 2.5?" "Q173439 How to Configure Internet Mail for The Microsoft Network 2.5" "Q174200 How to Install The Microsoft Network Version 2.5" "Q159037 MSN Installation and Setup Questions & Answers" "Q159870 Questions and Answers About Setting Up the New MSN" Additional query words: outexw95

Keywords : kbenv

Issue type :

Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN120