Microsoft KB Archive/311101

= &quot;Cannot Find Device File: En4060cv.vxd&quot; Error Message Occurs When You Start Windows =

Article ID: 311101

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q311101



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you start Windows, you may receive the following error message:

Cannot find a device file that may be needed to run Windows or a Windows application.

The Windows registry or SYSTEM.INI file refers to this device file, but the device file no longer exists.

If you deleted this file on purpose, try uninstalling the associated application using its uninstall program or setup program.

If you still want to use the application associated with this device file, try reinstalling that application to replace the missing file.

En4060cv.vxd



CAUSE
This issue can occur in the following situation:
 * You installed an Efficient Networks SpeedStream 4060 CIP/1483 external digital subscriber line (DSL) modem.

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 * The modem has been removed or the driver files for the modem are missing or corrupted.



RESOLUTION
To resolve this issue, reinstall the Efficient Networks SpeedStream 4060 CIP/1483 DSL modem.

WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Remove the SpeedStream 4060 DSL Modem from Device Manager

 * 1) Click Start, point to Settings, click Control Panel, and then double-click System.
 * 2) Click the Device Manager tab.
 * 3) Click to expand Network adapters, and then click Efficient Networks SpeedStream 4060 CIP/1483.
 * 4) Click Remove.
 * 5) When the &quot;Confirm Device Removal&quot; message is displayed, click OK.
 * 6) When you are prompted to restart the computer, click Yes.

Method 2: Edit the Windows Registry
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Remove the reference to the En4060cv.vxd file from the Windows registry. To do so:  Start Registry Editor (Regedit.exe). Locate and click the following registry subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlerSet\Services\VXD\EN4060CV

 On the Registry menu, click Export Registry File. In the File name box, type En4060cv, and then click Save. On the Edit menu, click Delete. When the &quot;Confirm Key Delete&quot; message is displayed, click Yes.</li> Quit Registry Editor.</li> Restart the computer.</li></ol>

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MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

188867 Troubleshooting Windows 98 Startup Problems

132008 Error Message: Cannot Find a Device File That May Be Needed to Run Windows

For more information about the SpeedStream 4060 DSL modem, refer to the following Efficient Networks Web site:

http://support.efficient.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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