Microsoft KB Archive/905604

= FIX: SNA Manager may incorrectly display a status of Status Pending or Status Undetected for some Host Integration Server 2004 computers or Host Integration Server 2004 computers in a Host Integration Server subdomain =

Article ID: 905604

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition
 * Microsoft Host Integration Server 2004 Enterprise Edition
 * Microsoft Host Integration Server 2000 Standard Edition

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SYMPTOMS
Computers in a Microsoft Host Integration Server subdomain are running Host Integration Server 2004 or Host Integration Server 2000. The computers are active, and the computers provide resources to Host Integration Server clients and Host Integration Server applications.

However, SNA Manager may display one of the following status types for one or more of the computers:
 * Status Pending
 * Status Undetected



CAUSE
This problem occurs because the Host Integration Server management components do not recover from network outages between Host Integration Server computers in certain cases. When this behavior occurs, the SNA Manage Client process (Mngcli.exe) cannot receive status notifications. Therefore, SNA Manager displays an incorrect status for the Host Integration Server computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, stop and then restart the SNA MngAgent service on the Host Integration Server computer that is running SNA Manager. When you do this, SNA Manager displays the correct status for Host Integration Server computers. To restart the SNA MngAgent service, follow these steps:
 * 1) Click Start, click Run, type services.msc, and then click OK.
 * 2) Right-click SNA MngAgent, and then click Restart.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: HIS2000 HIS HIS2004

Keywords: kbfix kbqfe kbpubtypekc kbhotfixserver KB905604

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