Microsoft KB Archive/256654

= Cannot Send Fax to Local E-mail Inbox Using Outlook 2000 and Windows 2000 Fax Service =

Article ID: 256654

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q256654



SYMPTOMS
When you are configuring the properties of your modem in the Fax Service Management console by clicking Devices, right-clicking your device, clicking Properties, and the clicking the Received Faxes tab, the Send to local e-mail inbox check box is unavailable.

Without this functionality, incoming faxes are sent to the default location (C:\Documents and Settings\All Users\Documents\My Faxes\Received Faxes).



CAUSE
This behavior can occur if the Fax service is not configured to log on to an account with administrative privileges.



RESOLUTION
Place the user's Domain account in the local Administrators group. Configure the Fax service to use that user's domain account for "log on as" rights.

NOTE: Placing the user's Domain account in the Domain Admins group, and then placing the Domain Admins group into the Local Administrator's group does not work. The user's Domain account must be placed directly into the Local Administrators group.

Keywords: kbenv kbfax kbprb KB256654

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