Microsoft KB Archive/821273

= XL2002: Workbook Does Not Print When You Use Excel on a Tablet PC =

Article ID: 821273

Article Last Modified on 1/4/2007

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition, when used with:
 * Microsoft Office XP Pack for Tablet PC

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SYMPTOMS
When you use Microsoft Excel on your Tablet PC and you print an Excel workbook, some text in the workbook may not print.

Note When you use the Print Preview feature to view the Excel workbook, all the text in the Excel workbook appears correctly.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time      Size        File name -  30-May-2003  14:52:52   4,877,456  Excelop.msp (Client Update) 30-May-2003 16:02:58  16,558,272  Excelff.msp (Full File Update) After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time      Version      Size       File name 30-May-2003 02:33:18  10.0.5328.0  9,177,672  Excel.exe This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
For more information about the Microsoft Office XP Pack for Tablet PC (Tablet Pack), visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=33790048-269B-4838-AB9E-74B64626A494&displaylang=en

Keywords: kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB821273

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