Microsoft KB Archive/130890

Money Preview Hangs or Causes Error Message with Low Memory

PSS ID Number: Q130890 Article last modified on 07-14-1997

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WINDOWS

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= SYMPTOMS =

If you try running the Microsoft Money preview with low memory, your system may stop responding (hang) and you may receive one or more of the following error messages:

Previews cannot be run at this time. You may be low on memory, or be missing one or more Preview files. Restarting Windows or running Microsoft Money Setup again may correct the problem.

-or-

The Transaction Coach or Previews cannot be run at this time. Your computer may be low on memory or missing one or more of the required files. Close other applications or run Microsoft Money Setup again.

-or-

The Transaction Cue Cards or Previews cannot be run at this time. Your computer may be low on memory or missing one or more of the required files. Close other applications or run Microsoft Money Setup again.

-or-

Play caused a stack fault in module USER.EXE.

-or-

Microsoft CBT Out of Memory.

-or-

MSMONEY caused a General Protection Fault in module USER.EXE.

-or-

MSMONEY caused a general protection fault in USER.EXE.

In addition to the above listed messages, if you are running Money under Windows 95 you may receive one of the following messages:

Money Preview Out of Memory.

-or-

Error - Not enough memory is available.

-or-

Explorer caused a general protection fault in module USER.EXE.

-or-

A fatal exception OE has occurred.

= CAUSE =

The error messages above may be generated if you have other applications running when you try to start the Money preview, or if the Money preview files are damaged.

= RESOLUTION =

Try the following suggestions to troubleshoot your preview problems:

  Close all other applications, then try the preview again. -or-   If the first suggestion does not fix the problem, restart Windows. Make sure no other applications are running, and try to start the Money preview again. -or-   If you still cannot run the preview, reinstall Money from your setup disks to replace any damaged Money program files. NOTE: Reinstalling Money does not replace or damage your Money data file. Only the Money program and preview files are affected. 

KBCategory: kbusage kberrmsg kbprb KBSubcategory:

Additional reference words: w_money windows basics previews what’s in money 2.00 2.0a 3.00 3.0a ====================================================================== Keywords : kberrmsg kbprb kbusage Version : 1.00 2.00 2.00a 3.00 3.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.