Microsoft KB Archive/173978

= Novell Gateway Service Does Not Close with Internet Explorer =

Article ID: 173978

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.0 128-Bit Edition

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This article was previously published under Q173978



SYMPTOMS
The Novell Internet Protocol (IP) Gateway service does not close when you quit the Internet Explorer browser. The Gateway service icon remains visible on the taskbar, and the Gateway Service Status window reports at least one open request for a datagram (a packet or unit of information) socket.



CAUSE
This behavior occurs because you are using the Windows Desktop Update component. Windows Desktop Update and the Internet Explorer browser are contained in the same program. When you quit the Internet Explorer browser, Windows Desktop Update continues to run, and does not release the Winsock provider (the provider of windows socket services).



RESOLUTION
If you want the Novell IP Gateway service to close every time you quit the Internet Explorer browser, you must disable Windows Desktop Update. To disable Windows Desktop Update, follow these steps:
 * 1) Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.
 * 2) On the Install/Uninstall tab, click Microsoft Internet Explorer 4.0.
 * 3) Click Add/Remove, and then click "Remove the Windows Desktop Update component, but keep the Internet Explorer 4.0 Web browser".
 * 4) Click OK, and then click OK.



MORE INFORMATION
Functionality of the Novell IP Gateway is not affected by this issue. When you start Internet Explorer again, it uses the existing open Gateway service.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 4.00

Keywords: kbenv kbnetwork KB173978

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