Microsoft KB Archive/194579

= SideWinder: Game Controller Stops Responding When Audio Starts =

Article ID: 194579

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft SideWinder 3D Pro
 * Microsoft SideWinder Force Feedback Pro
 * Microsoft SideWinder Game Pad 2.0
 * Microsoft SideWinder Precision Pro 2.0
 * Microsoft SideWinder Freestyle Pro
 * Microsoft SideWinder Game Controller software 4.0
 * Microsoft SideWinder Force Feedback Wheel

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This article was previously published under Q194579



SYMPTOMS
When you play a game with high-qulity sound, your SideWinder Game Controller may stop responding when sound playback begins.



CAUSE
This behavior can occur if your computer is unable to process game controller input at the same time it plays high-quality sounds.

The following table lists processor speed and sound card combinations that can cause this behavior with different SideWinder game controllers:   SideWinder Game Controller      Processor     Sound Card -

SideWinder game pad            Pentium 90    Aztech Audio or slower    Telephony 2000

SideWinder game pad            Pentium 120   Ensoniq Vivo or slower

SideWinder Precision Pro       Pentium 90    Creative Labs Sound or slower    Blaster Pro

SideWinder Force Feedback Pro  Pentium 90    Aztech Audio or slower    Telephony 2000

SideWinder Force Feedback Pro  Pentium 90    Orchid NuSound or slower   Plug and Play

SideWinder Force Feedback Pro  Pentium 90    STB SoundRage 32 or slower

SideWinder Force Feedback Pro  Pentium 120   Opti 931 or slower

SideWinder Force Feedback Pro  Pentium 166   Ensoniq Soundscape or slower    Elite

SideWinder Force Feedback Pro  Pentium 166   Ensoniq Vivo or slower



RESOLUTION
To work around or resolve this issue, using one of the following methods.

Change Sound to Mono
Change the sound setting in your game to "mono" instead of stereo.

For information about how to change the sound settings in your game, see the game documentation.

Reduce Sound Quality
Reduce the sound output quality from 44 kilohertz (kHz) to 22 kHz, or from 22 kHz to 11 kHz.

For information about how to change the sound settings in your game, see the game documentation.

Change Sound from 16-Bit to 8-Bit
If you have a 16-bit sound card, configure the sound card to play 8-bit sound instead of 16-bit sound.

For information about how to change this setting, see your hardware documentation or contact your hardware manufacturer.

Install Updated Audio Drivers
Contact your sound card or computer manufacturer to inquire about obtaining the latest version of the drivers for your sound card.

For information about how to contact your hardware manufacturer, query in the Microsoft Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: connected hangs locks up freeze inactive response

Keywords: kb3rdparty kbenv kbhardware kbprb KB194579

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