Microsoft KB Archive/815995

= OFFXP: Cannot Open Office Documents from SPS Share =

Article ID: 815995

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Professional Edition

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SYMPTOMS
When you try to open a Microsoft Word 2002 document from a SharePoint Portal Server 2001 (SPS) category, you may receive the following error message:

This file could not be found.

Try one or more of the following:
 * Check the spelling of the name of the document.
 * Try a different file name.

(\\ \ \ )

This error message only occurs with Word 2002. Microsoft Excel 2002 and Microsoft PowerPoint 2002 do not have errors associated with this problem, however their documents also do not open.



CAUSE
This problem may occur if the file name of the document contains a blank space in the name, and the document was added to the SharePoint portal by using the SPS Category Assistant.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: Date        Time     Size       File name - 08-Apr-2003 02:18    6,220,052  Msonsextff.msp 08-Apr-2003 00:28    2,972,712  Msonsextop.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date        Time   Version            Size    File name -  26-Mar-2003  02:38  10.145.6011.8   1,327,104  Msonsext.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

Keywords: kbqfe kbhotfixserver kbshareptportalsvr2001sp3fix kberrmsg kbbug kbfix kbofficexppresp3fix KB815995

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