Microsoft KB Archive/321407

= Dungeon Siege: &quot;Has Encountered an Error and Needs to Close&quot; Error Message When You Switch from Another Window =

Article ID: 321407

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Dungeon Siege
 * Microsoft Dungeon Siege: Legends of Aranna

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This article was previously published under Q321407



SYMPTOMS
When you start Microsoft Dungeon Siege or try to switch from one window back to Dungeon Siege, you may receive an error message similar to the following:

Dungeon Siege has encountered an error and needs to close. We are sorry for the inconvenience.

When you click click here, you receive details about the error message similar to the following:

Error Signature

AppName: dungeonsiege.exe AppVer: 0.2.3.801 ModName: dungeonsiege.exe

ModVer: 0.2.3.801 Offset: 00272a2f



CAUSE
On Microsoft Windows 2000 and Microsoft Windows XP, this behavior may occur if your video adapter does not successfully switch to and from full-screen Direct 3D mode.

Direct 3D is a hardware accelerator that is required to play Dungeon Siege. When you switch to another window from Dungeon Siege, your video adapter temporarily turns Direct 3D off, and then turns it on again when you switch back to Dungeon Siege. The error message appears if your video adapter cannot turn Direct 3D back on.

On Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me), this behavior may occur if your video adapter driver is incompatible with Dungeon Siege.



RESOLUTION
To resolve this issue, do one of the following:
 * 1) When you are running Windows 2000 or Windows XP, do not open the Windows Security dialog box, and turn your password-protected screen saver off while Dungeon Siege is open.
 * 2) When you are running Windows 98 or Windows Me, download the latest driver for your video adapter. Contact your video adapter manufacturer for information about updated drivers.

