Microsoft KB Archive/195480

= Close Combat Error Message: Inform DirectDraw That the Previous BLT... =

Article ID: 195480

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Close Combat: A Bridge Too Far
 * Microsoft Close Combat III: The Russian Front

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This article was previously published under Q195480



SYMPTOMS
When you play Microsoft Close Combat: A Bridge Too Far, you may receive the following error message:

Inform DirectDraw that the previous BLT which is transferring information to or from this surface is incomplete.



CAUSE
This behavior can occur if either of the following conditions are true:


 * The settings for your display adapter are incorrect.
 * The video driver for your display adapter is outdated.



RESOLUTION
To resolve this issue, use the following methods.

Change Display Settings
To resolve this issue, change the screen resolution and color palette settings to the settings used by Close Combat: A Bridge Too Far. To do this, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Colors or Color Palette box, click High Color (16-bit).
 * 5) Move the Screen Area or Desktop Area slider until 800 by 600 pixels is displayed under the slider.
 * 6) Click OK. If you are prompted to restart the computer, do so.
 * 7) Close Control Panel.

If the issue continues to occur, proceed to the next method.

Disable DirectDraw
To work around this issue, disable DirectDraw in the DirectX Diagnostic Tool window:  Click Start, and then click Run. In the Open box, type dxdiag, and then click OK. On the Display tab, under DirectX Features (next to DirectDraw Acceleration), click Disable. When you receive the following warning, click OK:

This will disable hardware acceleration of DirectDraw for ALL display devices on your system. It will also make any Direct3D acceleration unavailable.

 Click Exit.

Obtain an Updated Video Driver
Contact your hardware manufacturer to inquire about obtaining the latest DirectX-compatible video driver for your display adapter.

For additional information about how to contact your hardware manufacturer, click the article number below to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If the issue continues to occur, proceed to the next method.

Reduce the Graphics Hardware Acceleration
To reduce the graphics hardware acceleration, follow these steps:  Click Start, point to Settings, and then click Control Panel.</li> Double-click System.</li> Click the Performance tab, and then click Graphics.</li> Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).</li> Click OK, and then click Close.</li> When you are prompted to restart the computer, click Yes.

NOTE: If you encounter any problems after reducing the hardware acceleration setting, follow these steps to restore the original setting:

  Restart Windows in Safe mode. To do so, follow the steps in the appropriate section below:

Windows 95
Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

Windows 98
Restart your computer, press and hold down the CTRL key after the computer completes the Power On Self Test (POST), and then select Safe Mode from the Startup menu. </li> When Windows starts in Safe mode, click OK.</li> Repeat steps 1-6, but in step 4 move the Hardware Acceleration slider back to its original setting.</li></ol> </li></ol>

<div class="status_section">

STATUS
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: 2.00 msgame abtf abridgetoofar cc2 ccii

Keywords: kberrmsg kbenv kbprb kb3rdparty kbdisplay KB195480

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