Microsoft KB Archive/148840

= Err Msg: Encarta Cannot Find the Files Needed to Start =

Article ID: 148840

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 96 Standard Edition
 * Microsoft Encarta Encyclopedia 97 Deluxe Edition
 * Microsoft Encarta Encyclopedia 97 Standard Edition
 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q148840



SYMPTOMS
When you start Encarta, you may receive the following error message:

Encarta cannot find the files needed to start.

Reinstalling Encarta does not resolve the issue.



CAUSE
Your computer is not properly reading the Encarta compact disc.



RESOLUTION
To resolve this issue, try the following troubleshooting procedures:


 * Inspect and clean the compact disc.
 * Test your CD-ROM drive file access.
 * Change your CD-ROM drive caching settings.

NOTE: After completing each procedure, try starting Encarta. If the error still occurs, continue with the remaining troubleshooting procedures.

Inspecting and Cleaning the Compact Disc
To verify that the compact disc is clean and free of scratches, inspect the silver side of the disc. To clean the disc, wipe it with a soft cloth in a straight line, starting from the center of the disc and working your way out to the edge. Light or fine scratches should not create problems reading the compact disc.

Test Your CD-ROM Drive File Access Capability
If there is no apparent physical damage, and the error message still occurs after you clean the compact disc, the CD-ROM disc caching may be improperly configured for your computer, or your CD-ROM drive may be unable to properly read high-density 680 MB compact discs.

Some CD-ROM discs are low density (540 MB maximum) and some are high density (680 MB maximum).

For information about how to perform a file access test for a particular Microsoft multimedia compact disc, please query on the following keywords in the Microsoft Knowledge Base:

cdr101

where is the name of the multimedia program you are using.

For additional information, please see the following article in the Microsoft Knowledge Base:

148351 Multimedia: Some CD-ROM Drives Can't Properly Read Disc

If your drive is not designed to reliably read 680 MB compact discs, you must purchase a new MPC-compatible CD-ROM drive.

If your drive specification supports 680 MB compact disc and the file access test fails, you should contact your hardware vendor for further troubleshooting and product information.

Changing CD-ROM Drive Caching Settings
If you are using SmartDrive, disable CD-ROM caching.

If you are using Microsoft Windows 95/98, set the caching to "No Read-Ahead."

For detailed information about how to perform these steps for both Windows 95/98 and MS-DOS, see the following article in the Microsoft Knowledge Base:

140583 How to Configure CD-ROM Caching for Windows 95

Additional query words: multi multi-media media mm compaq gateway ibm acer

Keywords: kbenv kberrmsg kbfaq kbhardware kbprb KB148840

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