Microsoft KB Archive/911185

= The Lsass.exe process crashes when you use Kerberos authentication to log on to a MIT realm on a Windows Server 2003 SP1-based domain controller =

Article ID: 911185

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003, Datacenter x64 Edition Microsoft Windows Server 2003, Enterprise x64 Edition Microsoft Windows Server 2003, Standard x64 Edition Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you use Kerberos authentication on a Microsoft Windows Server 2003-based domain controller and try to log on to a Massachusetts Institute of Technology (MIT) Kerberos realm, the Lsass.exe process on the domain controller crashes and the computer restarts. Also, the following events are logged in the system event log: Event ID: 1074

Event Source: USER32

User: NT AUTHORITY\SYSTEM

Computer:

Description: The process winlogon.exe has initiated the restart of computer ComputerName on behalf of user for the following reason: No title for this reason could be found.

Reason Code: 0x50006

Shutdown Type: restart

Comment: The system process 'C:\WINDOWS\system32\lsass.exe' terminated unexpectedly with status code -1073740972. The system will now shut down and restart.

Event ID: 26

Application popup: System Shutdown - The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost.

This shutdown was initiated by NT AUTHORITY\SYSTEM. Shutdown will begin in 57 seconds.

Shutdown message: The system process 'C:\WINDOWS\system32\lsass.exe' terminated unexpectedly with status code -1073740972.

The system will now shut down and restart.

Additionally, the following error message is logged in the application event log:

Event ID: 1015 Event Source: Winlogon Event Type: Error Description: A critical system process, C:\WINNT\system32\lsass.exe, failed with status code c0000354. The machine must now be restarted. For more information, see Help and Support Center at http://support.microsoft.com.

<div class="cause_section">

CAUSE
This problem occurs because the Windows Server 2003-based domain controller uses Domain Naming System (DNS) lookup to automatically find a trusted MIT realm Key Distribution Center (KDC). The Lsass.exe process that is running on a domain controller experiences a crash when the domain controller uses DNS lookup to automatically find a trusted MIT realm KDC.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x64-based versions
<div class="workaround_section">

WORKAROUND
To work around this problem, use the Ksetup.exe utility to manually add the MIT realm KDCs to the domain controller. To do this, follow these steps.

Note The Ksetup.exe utility is located in the \Support\Tools folder on the Windows Server 2003 CD-ROM. <ol> Click Start, click Run, type cmd.exe, and then click OK.</li> At the command prompt, type a command that resembles the following, and then press ENTER:

ksetup /addkdc

Note In this command,  represents the MIT realm name and   represents the KDC host name. If you want to add more than one KDC, repeat step 2.</li> Click Start, click Run, type cmd.exe, and then click OK.</li> At the command prompt, type a command that resembles the following, and then press ENTER:

ksetup /addkpasswd

Note In this command,  represents the MIT realm name and   represents the KDC master name.</li> At the command prompt, type exit, and then press ENTER to close the Command Prompt window.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

<div class="moreinformation_section">

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003sp1fix kbhotfixserver kbwinserv2003sp2fix KB911185

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