Microsoft KB Archive/259877

= &quot;Stop 0x1E&quot; on Terminal Server During Session Shutdown =

PSS ID Number: 259877

Article Last Modified on 10/27/2003

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP4
 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP5
 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP6

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This article was previously published under Q259877



SYMPTOMS
When a Terminal Server client shuts down its session, Terminal Server may stop responding (hang) with a &quot;Stop 0x1E&quot; error message on a blue screen. Typical stop codes for Terminal Server with Service Pack 5 installed include:

0x0000001e (0xc0000005, 0xa3079ce3, 0x00000000, 0x00000074)



CAUSE
This problem occurs because all WindowStations for the session being terminated have already been closed, but Terminal Server expects at least one WindowStation to still be active.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time   Size       File name   Platform --  04/04/2000  20:12  1,275,152  Win32k.sys  Intel 14/04/2000 23:07  2,087,120  Win32k.sys  Alpha NOTE: This fix should only be installed after you apply Terminal Server Edition Service Pack 6. For more information on this service pack, please see the following Microsoft web site:

http://www.microsoft.com/ntserver/terminalserver/downloads/recommended/tsesp6/



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The problem occurs because of a null pointer reference through the grpwinstaList variable.

The stack trace in the crash dump looks something like this:

bb3e7df0 a3053c5d 7ffdabf8 00000001 a4055b30 win32k!_UserTestForWinStaAccess+0xda

bb3e7e84 a30a63ce 000000f4 bb3e7eb4 bb3e7ecc win32k!xxxResolveDesktop+0x1df

bb3e7eec 80147829 000000f4 0081feb0 00000000 win32k!NtUserResolveDesktop+0x13f

bb3e7eec 5ffc3f63 000000f4 0081feb0 00000000 ntkrnlmp!KiSystemService+0xc9

Additional query words: tse win32k

Keywords: kbbug kbfix kbQFE KB259877

Technology: kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServ400sp6 kbNTTermServSearch kbWinNT400search kbWinNTS400search kbWinNTsearch kbWinNTSsearch

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