Microsoft KB Archive/924293

= An activity is not created when you click &quot;New Activity&quot; in the List Web Part for Microsoft Dynamics CRM =

Article ID: 924293

Article Last Modified on 10/11/2006

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
You install the List Web Part for Microsoft Dynamics CRM 3.0 for Microsoft Windows SharePoint Services. When you try to create an activity by clicking New Activity in the List Web Part, the activity is not created. Additionally, you receive the following error message in the Web browser:

An error has occurred in the script on this page.

Line: 34

Char: 1

Code: 0

URL: http://blotter.crmv3.local/Activities/dlg_create.aspx



CAUSE
This problem occurs if the following conditions are true:
 * You use a fully qualified domain name (FQDN) to access the SharePoint Web site on which the List Web Part is configured.
 * You configured the List Web Part to use an FQDN as the Microsoft Dynamics CRM URL.
 * You configured the List Web Part to display activities in Microsoft Dynamics CRM.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the List Web Part.

Prerequisites
There are no prerequisites to apply this hotfix.

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running the List Web Part, use Add or Remove Programs in Control Panel. System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running the List Web Part.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB924293$\Spuninst folder.



MORE INFORMATION
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB924293

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