Microsoft KB Archive/192758

= Problems Printing Web Page to HP LaserJet II or III Printer =

Article ID: 192758

Article Last Modified on 10/7/2005

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APPLIES TO


 * Microsoft Internet Explorer 4.01 128-Bit Edition

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This article was previously published under Q192758



SYMPTOMS
When you run Internet Explorer 4.01 on Microsoft Windows for Workgroups 3.11 and you print Web pages to a Hewlett-Packard (HP) LaserJet II or LaserJet III printer, the complete page may not be printed.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  File name      Version Mshtml16.dll  4.01.2206



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The following printers may also be affected by this issue:
 * HP DeskJet 500, 600, 600C, 692C, 694C, 722C, and 890
 * HP DeskJet 3P
 * HP DeskJet 4
 * HP DeskJet 5, 5M
 * HP DeskJet 6L, 6P
 * HP LaserJet 4
 * Texas Instruments Microlaser Plus
 * Okidata Microline 320
 * Canon (various)
 * Epson (various)
 * Brother HL630

Keywords: kbprint kbqfe kbprb kbhotfixserver KB192758

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