Microsoft KB Archive/229507

= You receive an "A required .DLL file, MSO9.dll, was not found" error message when you start Windows =

Article ID: 229507

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition

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This article was previously published under Q229507



SYMPTOMS
When you start your computer, you may receive the following error message:

A required .DLL file, MSO9.dll, was not found.



CAUSE
You may receive this error if all of the following are true:
 * An Office 97 program was installed.

-and-


 * An Office 2000 product was installed after the Office 97 program.

-and-


 * The Office 2000 program was uninstalled.

The shortcut for FindFast is left behind in the StartUp folder after uninstalling the Office 2000 program.



RESOLUTION
To resolve this problem, remove the Find Fast shortcut from the StartUp folder. To do this, follow these steps:
 * 1) On the Windows Start menu, point to Settings, and then click Taskbar & Start Menu.
 * 2) Click the Start Menu Programs tab.
 * 3) Click Remove.
 * 4) Double-click the StartUp folder.
 * 5) Click the FindFast shortcut, and then click Remove.
 * 6) Click Close, click OK, and then restart your computer.

Additional query words: OFF2000

Keywords: kbtshoot kbstartprogram kberrmsg kbprb KB229507

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