Microsoft KB Archive/818059

= XCON: You Cannot Send an E-Mail That Has More Than 800 Attachments Through the Microsoft Exchange Connector for Novell GroupWise =

Article ID: 818059

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you try to send an e-mail message that has 800 to 1,024 attachments through the Microsoft Exchange Connector for Novell GroupWise, the Connector for Novell GroupWise may stop responding. The e-mail message may not be processed, and other e-mail messages may back up behind this e-mail message in the queue.

Additionally, the following events are logged in the application event log: Event Type: Warning

Event Source: MSExchangeGWISE

Event Category: GroupWise to Exchange Conversion

Event ID: 31200

Computer:

Description: Exchange Server has returned the condition: 80040305

Event Type: Warning

Event Source: MSExchangeGWISE

Event Category: GroupWise to Exchange Conversion

Event ID: 31201

Computer:

Description: Microsoft Package ID: Interface Specific

Event Type: Warning

Event Source: MSExchangeGWISE

Event Category: GroupWise to Exchange Conversion

Event ID: 31202

Computer:

Description: Extended MAPI information: Error: ?5??????????????????????????????????.on, Component: No additional information available, Version: 0, Low Level Error: 4db, Context: 522

Event Type: Warning

Event Source: MSExchangeGWISE

Event Category: GroupWise to Exchange Conversion

Event ID: 31075

Computer:

Description: Cannot access message attachment, connection may be down

Event Type: Warning

Event Source: MSExchangeGWISE

Event Category: GroupWise to Exchange Conversion

Event ID: 54202

Computer:

Description: Error {Mail system failure}: GroupWise to Exchange Attachment XFM failed

Event Type: Warning

Event Source: MSExchangeGWISE

Event Category: GroupWise to Exchange Conversion

Event ID: 514

Computer:

Description: A RESTART request has been received



WORKAROUND
To work around this problem, divide the attachments into smaller groups, and then send each group of attachments in a separate message. Sending multiple messages with smaller numbers of attachments per message also decreases the time that it takes to process and to send the attachments.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbpending kbbug KB818059

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