Microsoft KB Archive/216592

= Cannot View Security-Enhanced Web Sites Using America Online =

Article ID: 216592

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q216592



SYMPTOMS
When you try to view a security-enhanced Web site using Internet Explorer while you are connected to America Online, you may receive the following error message:

Cannot open Internet site https://. A connection to the server could not be established.

where  is the Web address you are trying to view. Note that this issue may occur in other Internet browser programs.



CAUSE
This behavior can occur if you are using an America Online screen name that has parental controls enabled. You cannot view security-enhanced Web sites if you are using an America Online screen name that has parental controls enabled.



RESOLUTION
To resolve this issue, disable parental controls for the appropriate screen name or configure the parental controls to use the Adult or 18+ setting. For information about how to do this, contact America Online.



WORKAROUND
To work around this issue, use a screen name that does not have parental controls enabled.



MORE INFORMATION
For information about setting up screen names and privileges, please contact America Online.

Additional query words: aol

Keywords: kberrmsg kbprb KB216592

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