Microsoft KB Archive/166596

= XADM: Starting Information Store Generates Dr. Watson Error =

Article ID: 166596

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q166596





SYMPTOMS
When you attempt to start the Microsoft Exchange Information Store (IS), the system may generate a Dr. Watson error and the following event is reported in the Windows NT Event Viewer Application log:   EventID: 4097 Source:DrWatson Type:Information Category:None Description: The application, store.DBG, generated an application error. The error occurred on @. The exception generated was 000000ba at  address 77f4effc.



MORE INFORMATION
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem was corrected in the latest Microsoft Exchange 5.0 Server U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbqfe kbhotfixserver kbbug kbfix kbusage KB166596

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