Microsoft KB Archive/944507

= Error code when you try to update TrueType fonts on a Windows XP Service Pack 2 -based computer: &quot;1224:ERROR_USER_MAPPED_FILE&quot; =

Article ID: 944507

Article Last Modified on 11/30/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista



SYMPTOMS
On a Windows XP Service Pack 2 (SP2)-based computer that has update 927489 installed, you cannot update TrueType fonts by using some applications. Additionally, you may receive an error message together with the following error code:

1224:ERROR_USER_MAPPED_FILE



CAUSE
When you try to update the font file by calling the RemoveFontResource API and the AddFontResource API, the font is not removed correctly. This is because update 927489 does not update all the necessary registry information. Therefore, the font management table obtains an incorrect reference counter. This counter is added to the table when the system font files load. The system font files load right after the Winlogon process starts.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

 * To apply this hotfix, you must have East Asian Languages support files installed on the computer.
 * To apply this hotfix, you must have Windows XP SP2 installed on the computer.

Restart requirement
You have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The hotfix does not update any files.



WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this problem, change the value of the PreloadFontFile string value from msgothic to msgoth. To do this, follow these steps:  Click Start, click Run, type regedit, and then press ENTER. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

 Right-click PreloadFontFile, and then click Modify. In the Value data box, type msgoth, and then click OK. Exit Registry Editor, and then restart the computer.</ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
Update 927489 adds two new system default font files, Msgoth04.ttc and Msmin04.ttc. This update also changes the related registry information. Then, this update changes the main user interface (UI) font file name from Msgothic.ttc to Msgoth04.ttc.

In Windows XP, the system default font file in the PreloadFontFile string value is set to Msgothic.ttc. After update 927489 replaces the Msgothic.ttc font file, it should change the font settings in the registry. However, update 927489 does not update the settings in the registry.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbexpertisebeginner kbexpertiseadvanced kbpubtypekc kbqfe kbhotfixserver KB944507

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