Microsoft KB Archive/313359

= Unable to Insert a .gif File into an Outlook Message =

Article ID: 313359

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5 Service Pack 2

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This article was previously published under Q313359



SYMPTOMS
When you are using the Microsoft Outlook e-mail editor to create a new HyperText Markup Language (HTML) e-mail message, you may be unable to insert a .gif file into the message.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date       Time      Version        Size       File name -  08-Jan-02  15:55:02  5.50.4913.800  2,752,272  Mshtml.dll



STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 5.5.

Additional query words: error 195

Keywords: kbbug kbfix kbqfe kbenv kbie550presp3fix kbhotfixserver KB313359

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