Microsoft KB Archive/165777

= OL97: Office Programs not Available in Journal =

Article ID: 165777

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Office 97 Professional Edition

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This article was previously published under Q165777





SYMPTOMS
On a multi-user computer, one or more users may not be able to use the Office programs with the Outlook 97 Journal. When the user clicks Options on the Tools menu, the Office programs do not appear in the "Also record files from" box on the Journal tab.



CAUSE
The user's Windows logon profile does not contain the Office programs' registry information required for Outlook's Journal feature.



RESOLUTION
To correct this problem, log on as the user who is having the problem and run Office Setup using the /y switch. This will register the Office programs for the user in question. To run Setup and register the Office programs for the user in question, follow these steps:  On the Windows Task Bar, click Start and then Run. In the Open box, type:

"D:\setup.exe /y"

where "D:\" is the drive containing your Office Setup CD-ROM. Click Reinstall as the type of Setup.

NOTE: If you use Microsoft Windows NT, you must have Administrator Permissions to run Setup.



MORE INFORMATION
In the above situation, after re-installing with the /y switch, all of the Office programs installed on the computer will become available in the "Also record files from" box on the Journal tab.

