Microsoft KB Archive/935342

= An attachment is not displayed when you open an e-mail message in Outlook Web Access =

Article ID: 935342

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you use Microsoft Office Outlook Web Access to open an e-mail message that contains an attachment, the attachment is not displayed.

Note When you use Microsoft Office Outlook 2007 or Microsoft Office Outlook 2003 to open the e-mail message, the attachment is displayed.



CAUSE
This problem occurs if the e-mail message does not contain a Content-Disposition header.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed before you apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, follow these steps:
 * 1) Open the e-mail message in Outlook 2003 or in Outlook 2007.
 * 2) Forward the e-mail message to your e-mail account.
 * 3) Open the e-mail message in Outlook Web Access.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The following is an example of an e-mail message header that correctly displays an attachment:

Content-Type: image/tiff; name=&quot;FILE_1.TIF&quot;

Content-Transfer-Encoding: base64

Content-Disposition: attachment;filename=&quot;FILE_1.tif&quot;

The following is an example of an e-mail message header that does not display an attachment:

Content-Type: image/tiff; name=&quot;TIF333_1.TIF&quot;

Content-Transfer-Encoding: base64

For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: owa fax tif tiff mrs gateway content-disposition

Keywords: kbexpertiseadvanced kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB935342

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