Microsoft KB Archive/833613

= You receive a &quot;Your changes could not be saved&quot; error message when you try to save changes to a network-shared Excel file on a Windows 2000-based computer =

Article ID: 833613

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Excel 2000 Standard Edition

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SYMPTOMS
When you use Microsoft Excel 2000 on a Microsoft Windows 2000-based computer to edit an Excel file that resides on a network share, and then you try to save your changes to the Excel file on the network share, you may receive an error message that is similar to the following:

Your changes could not be saved to, but were saved to. Close the existing document, then open the temporary document and save it under a new name



CAUSE
This problem may occur if the network share where you want to save the file is a Services For Macintosh volume. In this scenario, the original file is not removed quickly enough from the network share folder when Excel tries to replace the original file with your changed file. Therefore, you cannot save the replacement file by using the original file name. When you try to do so, the server side returns the error message that is described in the &quot;Symptoms&quot; section.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 3 or later.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  22-Dec-2003  20:16  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 22-Dec-2003 20:16  5.0.2195.6882     222,992  Gdi32.dll 22-Dec-2003 20:16  5.0.2195.6886     711,440  Kernel32.dll 22-Dec-2003 20:16  5.0.2195.6824      54,032  Mpr.dll 22-Dec-2003 20:16  5.0.2195.6883     334,096  Msgina.dll 22-Dec-2003 20:16  5.0.2195.6882      90,232  Rdpwd.sys 06-Nov-2003 22:29  5.0.2195.6870   5,847,552  Sp3res.dll 22-Dec-2003 20:16  5.0.2195.6882     380,176  User32.dll 22-Dec-2003 20:16  5.0.2195.6886     391,440  Userenv.dll 19-Dec-2003 00:13  5.0.2195.6886   1,630,192  Win32k.sys 11-Nov-2003 00:29  5.0.2195.6873     182,032  Winlogon.exe 22-Dec-2003 20:16  5.0.2195.6884     243,984  Winsrv.dll 19-Dec-2003 00:13  5.0.2195.6886   1,630,192  Win32k.sys 22-Dec-2003 20:16  5.0.2195.6884     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: SFM STATUS_DELETE_PENDING

Keywords: kbhotfixserver kbqfe kberrmsg kbbug kbfix kbqfe kbwin2000presp5fix KB833613

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