Microsoft KB Archive/302469

= OFFXP: &quot;I/O Error&quot; or Subfolders Are Displayed as Question Marks or Squares =

PSS ID Number: 302469

Article Last Modified on 11/24/2003

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The information in this article applies to:


 * Microsoft Access 2002
 * Microsoft Excel 2002
 * Microsoft PowerPoint 2002
 * Microsoft Word 2002

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This article was previously published under Q302469



For a Microsoft Office 2000 version of this article, see 236872.

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you click Open, Save, or Save As on the File menu in any of the Microsoft Office XP programs listed at the beginning of this article, you may experience one of the following symptoms:  When the current folder has subfolders, all subfolders except the last may be displayed as question marks or squares. -or-

 If you double-click any of the subfolders that appear as question marks or squares, or if you try to open a presentation, you may receive one of the following error messages

An unexpected error occurred - I/O Error 0

-or-

An unexpected error occurred - I/O Error 6

-or-

found an error it cannot correct.

where  is the name of one of the programs listed at the beginning of this article.

NOTE: You can open a file correctly if you select it from the Most Recently Used (MRU) list on the File menu, or if you double-click the file in Windows Explorer.

Also, when you attempt to start Microsoft PowerPoint, you receive the following error message:

PowerPoint found an error it cannot correct.



CAUSE
The Microsoft Office XP settings stored in the Windows registry are damaged (corrupted).



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To correct this problem, use one of the following methods as appropriate for your situation.

Method 1: Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0 Key
To remove the damaged Office XP registry settings and to register Office XP again, follow these steps.

NOTE: The following steps remove all user-specific settings for all of the Office programs. You must reconfigure all user-specific settings manually.  Click Start and then click Run. In the Open box, type Regedit, and then click OK. Expand the HKEY_CURRENT_USER subtree until you see the following folder:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0

</li> On the Edit menu, click Delete.</li> On the Registry menu, click Exit.

NOTE: When you quit the Registry Editor, the changes are saved automatically.</li> Shut down Windows and then restart it.</li> Start the Office XP programs to update the registry settings.</li></ol>

Method 2: Reset the Open Dialog Box Settings
To reset the Open dialog box, follow these steps: <ol> Click Start and then click Run.</li> In the Open box, type Regedit, and then click OK.</li> Expand the HKEY_CURRENT_USER subtree until you see the following folder:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Common\Open Find

</li> On the Edit menu, click Delete.</li> On the Registry menu, click Exit.

NOTE: When you quit the Registry Editor, the changes are saved automatically.</li> Shut down Windows and then restart it.</li> Start the Office XP programs to update the registry settings.</li></ol>

Method 3: Delete the HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0 Key
To remove the damaged Office XP registry settings and to register Office XP again, follow these steps.

NOTE: The following steps remove all user-specific settings for all of the Office programs. You must reconfigure all user-specific settings manually. <ol> Click Start and then click Run.</li> In the Open box, type Regedit, and then click OK.</li> Expand the HKEY_CURRENT_USER subtree until you see the following folder:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0

</li> On the Edit menu, click Delete.</li> <li>On the Registry menu, click Exit.

NOTE: When you quit the Registry Editor, the changes are saved automatically.</li> <li>Shut down Windows and then restart it.</li> <li>Start the Office XP programs to update the registry settings.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: powerpnt ppt powerpt pptxp ppxp input output sys six can't finds find encountered io box, boxes, squares, question marks, garbage scramble scrambled OFFxp wdxp xlxp xl02 ofxp

Keywords: kbbug kberrmsg kbpending kbusage KB302469

Technology: kbAccess2002 kbAccess2002Search kbAccessSearch kbExcel2002 kbExcel2002Search kbExcelSearch kbExcelWinSearch kbPowerPt2002 kbPowerPt2002Search kbPowerPtSearch kbWord2002 kbWord2002Search kbWordSearch

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