Microsoft KB Archive/272104

= PIP: Cannot Scan Images Using a Microtek ScanMaker X6 Scanner =

Article ID: 272104

Article Last Modified on 12/28/2004

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition

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This article was previously published under Q272104



SYMPTOMS
When you use a Microtek ScanMaker X6 scanner that is connected to an enhanced parallel port on the computer with one of the programs that are listed at the beginning of this article, the scanner software may not function properly.

The Scan command in the program may be unavailable or the scanner may not function properly.



CAUSE
This behavior can occur if the computer is running the Microsoft Windows Millennium Edition operating system.

The TWAIN software drivers that are used by the Microtek ScanMaker X6 scanner are not fully compatible with Windows Millennium Edition.



RESOLUTION
To resolve this issue, contact the scanner manufacturer to inquire about how to obtain and install updated drivers for this scanner that are fully compatible with Windows Millennium Edition.

For information about how to contact Microtek, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: pip2001 scanned scanning unable grayed greyed out option dimmed winme

Keywords: kbenv kbprb kb3rdparty KB272104

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