Microsoft KB Archive/831128

= &quot;STOP 0x00000027 in mrxsmb.sys&quot; error message when you try to copy files to a network-attached storage device =

Article ID: 831128

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
When you try to perform a large file copy procedure that copies files to a network-attached storage device, you may receive the following error message:

STOP 0x00000027 (baad00a0, b053a380, b0539fd8, b18d4a81) in mrxsmb.sys

Note The parameters of the stop code in this error message may differ.



Microsoft Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

32-bit version
  Date         Time   Version       Size     File name ---  11-Nov-2003  21:36  5.2.3790.101  394,752  Mrxsmb.sys 11-Nov-2003 21:36  5.2.3790.101  157,696  Rdbss.sys

64-bit version
  Date         Time   Version       Size       File name ---  11-Nov-2003  12:37  5.2.3790.101  1,122,304  Mrxsmb.sys 11-Nov-2003 12:36  5.2.3790.101    463,360  Rdbss.sys

Microsoft Windows Server 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version         Size   File name - 15-Mar-2004 12:11  5.0.2195.6896 408,720  Mrxsmb.sys 15-Mar-2004 12:11  5.0.2195.6896 169,904  Rdbss.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: NAS Bugcheck 0x27 EMC Celerra BugCheck 27 RDR_FILE_SYSTEM (27) compounded SMB responses blue screen

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB831128

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