Microsoft KB Archive/298407

= OL2000: Outlook Stops Responding if You Send a Message to Three or More Personal Distribution Lists from Your Contacts Folder =

Article ID: 298407

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q298407



SYMPTOMS
When you send a message to three or more personal distribution lists (PDL) from your Contacts folder that are not in your Outlook 2000 Address Book, it may cause access violation and you may receive the following error message:

Outlook.exe - Application Error

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&quot;The instruction at &quot;0xXXXXXXXX&quot; referenced memory at &quot;0xXXXXXXXX&quot;

The memory could not be &quot;Read&quot;



CAUSE
This problem can occur because Outlook 2000 cannot obtain the folder properties when a Contacts folder does not appear in an Outlook Address Book.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese-language version of this fix should have the following file attributes or later:

  Date      Time  Version    File name         Platform -  2001/6/1  -     -         Outlook_admin.msp Admin Patch 2001/6/1 -     -         Outlook.msp       Client Patch After you install the hotfix, the following files will have the listed attributes or later:   Date       Time    Version      File name 10/6/2000 -       1.0.3.27     Bjablr32.dll 4/28/2000 -       3.2.0.26     Bjlog32.dll 10/6/2000 -       1.0.3.27     Bjsrch32.dll 6/20/2000 -       5.5.2652.65  Cdo.dll 11/16/2000 -      9.0.0.4715   Contab32.dll 6/15/2000 -       1.0.3.27     Emablt32.dll 9/6/2000  -       5.5.3142.0   Emsabp32.dll 9/29/2000 -       5.5.3144.0   Emsmdb32.dll 9/6/2000  -       5.5.3141.0   Emsui32.dll 6/2/2000  -       9.0.0.4201   Envelope.dll 11/22/2000 -      5.5.3147.0   Exsec32.dll 4/6/2000  -       9.0.0.4005   Mimedir.dll 10/6/2000 -       5.5.3157.0   Msmapi32.dll 8/4/2000  -       5.5.3138.0   Mspst32.dll 2/1/2000  -       9.0.0.3731   Oladd.fae 6/1/2000  -       -            Olexchng.aw    6/12/2000  -       -            Olsec9.chm 6/1/2000  -       -            Olxchng9.chm 6/3/2000  -       5.5.3134.0   Omi9.dll 6/3/2000  -       5.5.3134.0   Omint.dll 1/22/2000 -       -            Out2ksec.mst 1/30/2001 -       8.30.3151.0  Outex.dll 6/2/2000  -       -            Outlhlp.aw     5/22/2001  -       9.0.0.5318   Outllib.dll 5/19/2001 -       9.0.0.5318   Outllibr.dll 9/29/2000 -       9.0.4525.0   Pstprx32.dll 7/8/2000  -       9.0.0.4307   Rm.dll 6/2/2000  -       9.0.0.4201   Sendto9.dll



WORKAROUND
To work around this problem, display the Contacts folder in your Outlook 2000 Address Book. To do this:
 * 1) Right-click the Contacts folder, and then click Properties.
 * 2) Click the Outlook Address Book tab.
 * 3) Click to select the Show the Contacts folder in Address Book check box, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kboffice2000presp3fix KB298407

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