Microsoft KB Archive/331070

= Authentication Does Not Succeed When the User Name Contains a Space =

Article ID: 331070

Article Last Modified on 6/14/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2000 Standard Edition

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This article was previously published under Q331070







SYMPTOMS
When Internet Security and Acceleration (ISA) Server 2000 with Feature Pack 1 passes logon information to a server that is running RSA ACE/Server by RSA Security, and the user name contains a space, authentication does not succeed, and an error message similar to the following will appear:

100: Access denied. The RSA ACE/Server rejected the passcode you supplied. Please try again.



CAUSE
When the Web Filter for authentication for RSA SecurID in ISA Server Feature Pack 1 passes a user name that contains a space to a server that is running RSA ACE/Server, the space character is replaced by a plus sign. For example, the server receives the user name &quot;George Frank&quot; as &quot;George+Frank.&quot; This causes the server to deny authentication.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size    File name ---  05-May-2003  01:09  3.0.1200.267  81,680  Sdisa.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. 

MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbbug kbfix KB331070

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