Microsoft KB Archive/842710

= The Exchange Information Store service process may stop responding when you run the Information Store Integrity Checker program in Exchange 2000 Server or in Exchange Server 2003 =

Article ID: 842710

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you run the Information Store Integrity Checker program (Isinteg.exe) on a computer that is running Microsoft Exchange 2000 Server or Exchange Server 2003, the Microsoft Exchange Information Store service process may unexpectedly quity.

If the correct symbols are installed, you notice a call stack that is similar to the following when you examine the Drwtsn32.log file or the User.dmp file:

ChildEBP RetAddr 3ad8f844 00458be6 ntdll!RtlEnterCriticalSection+0xb 3ad8f854 0045c643 store!OFLIST::Poflc+0xe 3ad8f88c 006f8a8a store!OFLIST::EcFind+0x16 3ad8f9f0 006f9ca8 store!ROWTEST_MSGFOLDERS::EcGatherOFLInfoAndData+0xa3 3ad8fa5c 006f32b8 store!ROWTEST_MSGFOLDERS::EcExec+0x471 3ad8fa78 006f337d store!TBLITER::EcForEach+0x71 3ad8fab8 006f673e store!TBLITER::EcIterate+0x76 3ad8fdf8 006f6a80 store!ROWTEST_DELFLDR::EcTestMsgFld+0x123 3ad8fe14 006f32b8 store!ROWTEST_DELFLDR::EcExec+0x8d 3ad8fe30 006f337d store!TBLITER::EcForEach+0x71 3ad8fe70 006f359d store!TBLITER::EcIterate+0x76 3ad8feb8 006eaac7 store!EcExecTbl+0x30 3ad8fee8 006edbab store!FULLCHKMGR::EcTestTbl+0x6d 3ad8ff38 006f0e01 store!FULLCHKMGR::EcTestCross+0xbfb 3ad8ff44 006f07b2 store!FULLCHKMGR::EcExec+0x3f 3ad8ff78 006e83ae store!EcExecChkMgr+0x98 3ad8ffa8 005c8e2f store!FIsintegStart+0x2c 3ad8ffb4 77e8b2d8 store!DwOwnThreadTask+0x1d 3ad8ffc0 00000000 KERNEL32!BaseThreadStart+0x52



CAUSE
This problem occurs when the following conditions are true:
 * An item in the Information Store has item-level permissions configured.
 * A user deletes that item.

If these two conditions are true, an access violation error occurs in the Microsoft Exchange Information Store service process. This access violation error occurs when the item is parsed during the Deleted Folder test pass operation that Isinteg.exe runs.

The Deleted Folder test pass runs when one of the two following command-line options is specified in the isinteg command:
 * - alltests
 * - delfld



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires both the following:  Microsoft Exchange 2000 Server Service Pack 3 (SP3)

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

 August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup



Restart requirement
You do not have to restart your computer after you apply this hotfix.
 * Microsoft Exchange Information Store

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version          Size      File name 12-Sep-2004 05:02  6.0.6617.6      4,685,824   Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

Additional query words: XADM; store.exe.

Keywords: kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB842710

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