Microsoft KB Archive/913084

= The sales stage values are blank when you print the &quot;Competitor Win Loss Detail&quot; report in Microsoft Dynamics CRM 3.0 =

Article ID: 913084

Article Last Modified on 9/13/2006

-

APPLIES TO


 * Microsoft Dynamics CRM 3.0

-



The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.





SYMPTOMS
You create a Sales Process workflow rule for an Opportunity entity in Microsoft Dynamics CRM 3.0. You change the Opportunity sales stage to different levels and then print the Competitor Win Loss Detail report. When you print the report, the sales stage values are blank.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites.

Removal information
To remove the hotfix, follow the steps in the &quot;Installation information&quot; section to reinstall the original report.

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Server

Installation information
This hotfix contains a self-extracting package file. After you extract the contents of the package file, follow these steps to install the Competitor Win Loss Detail report on the Microsoft Dynamics CRM Web client:
 * 1) Copy the extracted Competitor Win Loss Details.rdl report file to the C:\ folder on the Microsoft Dynamics CRM Web client.
 * 2) Click Workplace, and then click Reports.
 * 3) In the Category list, click Hidden Reports.
 * 4) In the Entity list, click Competitors. The Competitor Win Loss Details report is now available.
 * 5) Click More Actions, and then click Edit Report.
 * 6) In the Report: Competitor Win Loss Details window, set Report Type to File, and then click Browse.
 * 7) Locate the report that you copied in step 1, and then click Save and Close.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbprint kbmbsworkflow kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB913084

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.