Microsoft KB Archive/811302

= XADM: InetInfo.exe Process Stops Responding or Causes an Access Violation in Phatq.dll =

Article ID: 811302

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
The Microsoft Internet Information Services (IIS) Inetinfo.exe process may either stop responding (hang) or cause an access violation in the Phatq.dll component of Exchange 2000 Server. The call stack information that is generated when this issue occurs may be similar to the following:

00 1083fe3c 60f7cd66 0521cef8 04f81680 0000000e phatq!CDomainMappingTable::HrGetNextHopLink+0x35 (FPO: [Non-Fpo]) (CONV: thiscall) [\\\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\domain.cpp @ 1863] 01 1083fec0 60f7d55f 00000167 04c0b53b 03da8730 phatq!CDomainMappingTable::HrRerouteLink+0xfb (FPO: [Non-Fpo]) (CONV: thiscall) [\\\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\domain.cpp @ 3067] 02 1083fed0 60f836ec 77e873a1 00000000 03dc294c phatq!CDomainMappingTable::HrCompleteRerouteDomains+0xf (FPO: [0,0,2]) (CONV: thiscall) [\\\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\domain.cpp @ 2871] 03 1083fee8 60f8ec3e 00000000 000001ae 77e873a1 phatq!CAQSvrInst::fResetRoutesNextHopCompletion+0xcf (FPO: [Non-Fpo]) (CONV: stdcall) [\\\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\aqinst.cpp @ 4013] 04 1083fefc 60f8f9aa 7f330184 03dc294c 77e873a1 phatq!CAsyncWorkQueue::fQueueCompletion+0x13 (FPO: [2,0,2]) (CONV: stdcall) [\\\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\asncwrkq.cpp @ 363] 05 1083ff1c 60f8f8c6 77e873a1 03dc2958 77e873b2 phatq!CAsyncQueue::HrProcessSingleQueueItem+0x3e (FPO: [Non-Fpo]) (CONV: thiscall) [\\\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\asyncq.inl @ 412] 06 1083ff34 60f627c8 04c0aa4f 77e873b2 0c523410 phatq!CAsyncQueue::StartThreadCompletionRoutine+0x4e (FPO: [EBP 0x77e873a1] [1,1,4]) (CONV: thiscall) [\\\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\asyncq.inl @ 477] 07 1083ff4c 686287ab 00000000 04c0a9d2 00000000 phatq!AsyncQueueAtqCompletion+0x41 (FPO: [EBP 0x1083ff80] [4,0,4]) (CONV: stdcall) [\\\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\asyncq.h @ 377] 08 1083ff80 68628aa8 00000000 04c0a9d2 0c523414 LSATQ!AtqpProcessContext+0x262 (FPO: [Non-Fpo]) 09 1083ffb4 77e887dd 00000000 0c5dfe7c 00000000 LSATQ!AtqPoolThread+0x1a8 (FPO: [EBP 0x1083ffec] [1,4,4]) 0a 1083ffec 00000000 68628900 00000000 00000000 KERNEL32!BaseThreadStart+0x52 (FPO: [Non-Fpo]) (CONV: stdcall) [D:\nt\private\wi

Additionally, event ID messages similar to the following messages are logged to the application event log: Type: Error

Source: MSExchangeTransport

Event ID: 929

Description:

Failed in reading Connector's DS Info Process Id: 2612 Process location: &quot;C:\Program Files\Exchsrvr\Bin\Emsmta.exe&quot; ConnectorDN:

Type: Warning

Source: MSExchangeIS

Event ID: 9514

Description:

Two objects in the Directory have the same proxy -  and.



CAUSE
This problem may occur in situations where the hotfix that is described in the following article in the Microsoft Knowledge Base is installed on the server, and where a NULL value is incorrectly dereferenced in Phatq.dll: For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328905 XCON: Inetinfo Causes an Access Violate Error When It Tries to Reroute a Deleted Queue



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information
Component: Transport Core

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version     Size      File name ---  20-Jan-2003  20:40  6.0.6403.0  499,712   Phatq.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB811302

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