Microsoft KB Archive/831114

= Your USB keyboard or USB mouse does not work when you resume your Windows XP-based computer from standby =

Article ID: 831114

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you resume your Microsoft Windows XP-based computer from standby, your universal serial bus (USB) keyboard or your USB mouse may not work if you resume operations by using any one of the special function keys on the keyboard (such as Volume Control). When you view Device Manager, the icon that represents your USB keyboard or your USB mouse may have a yellow-highlighted exclamation point in the lower-right corner. In this scenario, you must restart your computer to regain USB keyboard or USB mouse functionality.



CAUSE
This problem may occur if the USB controller in your computer resets the attached USB devices when the computer resumes from standby.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name Platform -  24-Oct-2003  21:13  5.1.2600.1313     121,088  Hidclass.sys  IA-64   Date         Time   Version            Size    File name   Platform -  11-Aug-2003  22:43  5.2.9354.0         26,112  _sfx_.dll x86 27-Oct-2003 21:51                    186,287  _sfx_0000._p 27-Oct-2003 21:51                     26,899  _sfx_0001._p 27-Oct-2003 21:51                      1,695  _sfx_0002._p 27-Oct-2003 21:52                      1,319  _sfx_0003._p 27-Oct-2003 21:51                      4,587  _sfx_0004._p 27-Oct-2003 21:51                        883  _sfx_0005._p 27-Oct-2003 21:51                      8,871  _sfx_0006._p 27-Oct-2003 21:51                     18,979  _sfx_0007._p 27-Oct-2003 21:52                        618  _sfx_manifest_



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB831114

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