Microsoft KB Archive/148300

Money: Avoiding Duplicate Payments When Communication Fails

PSS ID Number: Q148300 Article last modified on 08-19-1998

WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 Microsoft Money versions 4.0 and 4.0a for Windows 95 == Microsoft Money versions 3.0, 3.0a == 

= SUMMARY =

If you receive a communication error during a call to Online Services, Microsoft Money prompts you to complete the call with a message that concludes with one of the following:

Do you want to complete the call now?

-or-

Do you want to complete the communication now?

If you are sending electronic payment instructions in the call, you should determine if Money has sent the instructions to Online Services before troubleshooting the cause of the communications error.

If the instructions have been sent, you should contact your online service provider (your bank or the online service company) to determine if they have received the instructions and have scheduled the payments. This step is required to make sure that you do not send duplicate electronic payment instructions to Online Services.

= MORE INFORMATION =

Determining If Transaction Was Sent
If you receive a communication error, or an online session fails during or after the sending stage, determine if Money has marked the payments as sent.

In the Account Register, select the Epay transaction in question. If Money considers the payment as sent, the fields in the transaction are inactive and cannot be edited. If you can still edit the fields in the transaction, you can safely allow Money to try to complete the call.

If you cannot edit the fields, you need to contact your online service provider to determine if they received the electronic payment instructions.

Provider Received the Instructions
If your provider received the instructions and scheduled the payments, follow these steps:


 * 1) Ask for the check numbers that they assigned to each payment.
 * 2) Ask the online service provider to delete any duplicate payments.
 * 3) Delete the communication files that Money created.
 * 4) Delete the Epay transactions from your Account Register.
 * 5) Manually enter the payments with the check numbers you obtained from Online Services.

For more information about how to accomplish this task, see the “Deleting Communication Files” section near the end of this article.

IMPORTANT:

Deleting the communication files and deleting the Epay transactions in the Account Register are both essential to prevent the instructions from being sent again.

Online Services Has Not Received the Instructions
If Online Services has not received the instructions, you can have Money try to complete the call.

Often, lowering the baud rate (choosing a lower modem speed) allows you to make a successful connection. For additional information about completing calls, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q141867 TITLE : Money 4.0 FastTips: Communications Questions & Answers

ARTICLE-ID: Q138455 TITLE : Troubleshooting Windows 95 Communication Problems

ARTICLE-ID: Q141837 TITLE : Money 3.0 FastTips: Communications Questions & Answers

ARTICLE-ID: Q121221 TITLE : Money: Modem Troubleshooting Guide for Windows 3.x

ARTICLE-ID: Q123287 TITLE : Money: Err Msg: “A Communications Error Occurred…”

Deleting Communication Files
When you initiate an Online session, Money creates two files

.npc and .npd

or

.ofd and .ofe

or

<File name>.vsa and <File name>.vsb

where <File name> is your Money data file name, usually My Money or Msmoney.

Money 3.0 creates the files:

<File name>.snd <File name>.rcv.

When a communication session fails, Money is in a communication recovery state and these files remain on your hard disk. To clear the communication recovery state so that you can continue, remove these files.

Use the Windows Explorer or File Manager to search for and delete these files. For more information about how to perform these tasks in Windows, see your Windows printed documentation or online Help.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q128924 TITLE : Money: Err Msg: A Prior On-Line Communication Was Interrupted

Deleting Epay Transactions
To delete a transaction from the account register, follow these steps:


 * 1) In the Account Register, select the transaction.
 * 2) On the Edit Menu, click Delete or Delete Transaction.
 * 3) If you are asked to verify that you want to delete the transaction, click Yes.
 * 4) Manually enter the transaction again. Include the check number assigned by Online Services.

NOTE: If you need to inquire about this payment in the future, you will need to send General Purpose mail to Online Services. For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q142768 TITLE : Money: How to Cancel Apays, Epays and Send Bank Letter

ARTICLE-ID: Q142804 TITLE : Money: Inquiring On a Payment Made by Online Bill Payment

ARTICLE-ID: Q142769 TITLE : Money 3.0: How to Cancel Apays, Epays and Send Bank Letter

Additional query words: 97 6.0 7.0 w_money overpay duplicates again repeatedly repeated overpaid communication error dolly ====================================================================== Keywords : kberrmsg kbdta kbonline Version : WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.