Microsoft KB Archive/924233

= XFOR No mail flow between Lotus Notes and Exchange =

Article ID: 924233

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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Source: Microsoft Support

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SYMPTOMS
You have no mail flow between Lotus Notes and Exchange. In the queues in the Exchange System manager you see mail messages build up in the ReadyOut folder. You will also notice mail messages on the Lotus Notes server sitting in the exchange.box file. When you enable the browser logging for the Lotus Notes connector by creating the logs folder in the program files\exchsrvr\conndata folder. You then see the following in the text file when you restart the Lotus Notes connector in the logs file.

LME-NOTES(13c4) 2 00501:A NORMAL SHUTDOWN request has been received LME-NOTES-MEXIN(10a4) 2 00501:A NORMAL SHUTDOWN request has been received LME-NOTES-MEXIN(10a4) 3 00505:LME-NOTES-MEXIN is ending, last return code was {A shutdown request was made} LME-NOTES-MEXIN(10a4) 3 31011:Exchange Server Interface successfully terminated: Inbound LME-NOTES-MEXOUT(1540) 2 00501:A NORMAL SHUTDOWN request has been received LME-NOTES-MEXOUT(1540) 3 00505:LME-NOTES-MEXOUT is ending, last return code was {A shutdown request was made} LME-NOTES-MEXOUT(1540) 3 31101:Processed 1 messages since last restart (0) LME-NOTES-MEXOUT(1540) 3 31011:Exchange Server Interface successfully terminated: Outbound LME-NOTES-DXA(1700) 2 00501:A NORMAL SHUTDOWN request has been received LME-NOTES-DXA(1700) 3 00505:LME-NOTES-DXA is ending, last return code was {A shutdown request was made} LME-NOTES(13c4) 4 10153:Subtask LME-NOTES-MEXIN(D:\Program Files\Exchsrvr\bin\Lsmexin.exe) has ended with return code 11 LME-NOTES(13c4) 4 10153:Subtask LME-NOTES-MEXOUT(D:\Program Files\Exchsrvr\bin\Lsmexout.exe) has ended with return code 11

Eventually you may see the following

LME-NOTES-DXA(0fb4) 3 00504:LME-NOTES-DXA started LME-NOTES-NTSMEX(0400) 2 01211:Error {Timeout on resource lock}: Unable to lock the LME-NOTESOPEN shared memory object LME-NOTES-NTSMEX(0400) 2 41209:Failed to initialize Notes Helper Class LME-NOTES-NTSMEX(0400) 1 00510:Error {GRC:a}: The application failed to initialize. LME-NOTES-NTSMEX(0400) 3 00505:LME-NOTES-NTSMEX is ending, last return code was {GRC:a} LME-NOTES-NTSMEX(0400) 1 41220:Error: no Notes Session Open



CAUSE
This is because something has locked the LME-Notes processes for the Lotus Notes connector. This is typically caused by file level anti-virus installed on the Exchange server and does not have any exclusions set.



RESOLUTION
To resolve this issue set file level exclusions in the anti-virus software.



MORE INFORMATION
For more information about Exchange and anti-virus software check out the following articles

245822 Recommendations for troubleshooting an Exchange Server computer with http://support.microsoft.com/?id=245822

823166 Overview of Exchange Server 2003 and antivirus software http://support.microsoft.com/?id=823166

328841 Exchange and antivirus software http://support.microsoft.com/?id=328841



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Additional query words: Lotus, domino, r5, r6, return code 11, return code 12, return code 13

Keywords: kbprb kbtshoot kbrapidpub KB924233

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