Microsoft KB Archive/925752

= If you exit a program when the program is playing an audio file in Windows Server 2003, the program stops responding =

Article ID: 925752

Article Last Modified on 10/11/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

-



SYMPTOMS
If you exit a program when the program is playing an audio file in Microsoft Windows Server 2003, the program stops responding (hangs).



CAUSE
This problem occurs because of a race condition that is triggered by the Msacm32.dll file.

Note A race condition occurs when the system tries to perform two or more operations at the same time. In this situation, the operations must be performed in the correct sequence to be completed successfully.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must install Windows Server 2003 Service Pack 1 (SP1) before you install the hotfix.

Note x64-based versions of Windows Server 2003 do not require Windows Server 2003 SP1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Microsoft Windows Server 2003, x-64-based versions

Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

Microsoft Windows Server 2003, 32-bit versions



WORKAROUND
To work around this problem, disable all audio functionality in the affected program. For more information about how to do this, see the program's Help files, or contact the program's manufacturer.For information about how to contact a vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Keywords: kbbug kbfix kbqfe kbsound kbpubtypekc kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB925752

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.