Microsoft KB Archive/896894

= Some Outlook Web Access users do not receive the password expiry warning message after you apply hotfix 816507 =

Article ID: 896894

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
After you apply hotfix 816507, some users do not receive the expected password expiry warning message when they use Microsoft Outlook Web Access in a Microsoft Exchange 2000 Server organization.

This issue occurs when a user uses a double-byte character set (DBCS) language for the display name. For example, this issue occurs if the user uses Japanese kanji characters for the display name.

Note This issue occurs only when certain DBCS characters are used.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) before you apply the hotfix.

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Before you apply hotfix 816507, no users who use DBCS characters for the display name receive the password expiry message. After you apply hotfix 816507, only those users who have certain DBCS characters in the display name experience this issue. Hotfix 896894 resolves the issue that is related to those DBCS characters.

Keywords: kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug kbpubtypekc KB896894

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