Microsoft KB Archive/255764

= OL97: Unable to Log On to Server Using Secure Password Authentication =

Article ID: 255764

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q255764





SYMPTOMS
When you try to connect to The Microsoft Network (MSN), you may receive the following error message:

Unable to logon to server using secure password authentication Components. Account: 'MSN Mail', Server: pop3.email.msn.com', Protocol: POP3, Server Response: '.', Port: 110, Secure (SSL): No, Error Number: 0x800CCC18

You may also receive the following error message when you attempt to connect to an MSN Premier Web page:

Access denied.

You can also reinstall Outlook from the Microsoft Download Center Web site:

http://www.microsoft.com/downloads/search.asp?



CAUSE
The security provider .dll files may be damaged.



RESOLUTION
To resolve this problem:
 * Find and delete the security provider .dll files.
 * Reinstall Internet Explorer.

How to Locate and Delete Security Provider .dll Files

 * 1) Click Start, point to Find, and then click Files or Folders.
 * 2) In the Named box, type msapsspc.dll, msnsspc.dll, and then click Find Now.
 * 3) In the list of found files, right-click each file, and then click Delete. Delete all instances of each file found.

How to Reinstall Internet Explorer

 * 1) Insert the Internet Explorer CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the Internet Explorer CD-ROM to prevent the CD-ROM Autorun from starting.
 * 2) Double-click the My Computer icon.
 * 3) Right-click the CD-ROM drive icon, and then click Explore.
 * 4) Double-click the IExx folder, where xx is the version of Internet Explorer.
 * 5) Double-click the IexSetup.exe file, and then follow the instructions on the screen to install Internet Explorer.
 * 6) When you receive the message that says the most recent versions of some or all items are already installed, click Reinstall All Components, and then click OK.
 * 7) When you are prompted to restart your computer, click Restart.

You can also reinstall Internet Explorer from the Microsoft Download Center Web site:

http://www.microsoft.com/ie

Additional query words: Ol97

Keywords: kbprb KB255764

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