Microsoft KB Archive/931671

= Error message when you put a Windows Vista-based computer to sleep while a PPP connection is active: &quot;STOP 0x0000009F&quot; =

Article ID: 931671

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Starter
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
You are using Point-toPoint Protocol (PPP) to connect to a network or to the Internet from a Windows Vista-based computer. If you put the computer to sleep while the PPP connection is active, the screen goes black. After approximately 10 minutes, your computer may restart, or you may receive a Stop error message that resembles the following:

STOP 0x0000009F

DRIVER_POWER_STATE_FAILURE

Alternatively, you are using PPP to connect to a network or to the Internet from a Windows Vista-based computer. When you are connected, if you try to install a firewall product or a VPN client software, the installation will fail. When your computer tries to sleep the screen goes black. After approximately 10 minutes, your computer may restart or you may receive a Stop error message that resembles the following:

STOP 0x0000009F

DRIVER_POWER_STATE_FAILURE

When this problem occurs, you may be using a traditional modem, an ADSL modem, or a cellular telephone to connect to a network or to the Internet.



CAUSE
This problem may occur if you have installed or you are trying to install a Network Device Interface Specification (NDIS) Intermediate driver when you are using the PPP connection. NDIS Intermediate drivers are usually found in Firewall products and VPN client products.



Update information
The following files are available for download from the Microsoft Download Center:

Download the Update for Windows Vista (KB931671) package now.

Download the Update for Windows Vista 64-bit versions (KB931671) package now.

Release Date: March 27, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: Winx64 Windowsx64 64bit 64-bit STOP BugCheck Bug Check BSOD blue screen

Keywords: kberrmsg kbbug kbfix kbqfe atdownload kbexpertiseinter kbhotfixserver KB931671

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