Microsoft KB Archive/834423

= You cannot use RUNDLL32 to install printer drivers on a remote computer =

Article ID: 834423

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use the rundll32 printui.dll,PrintUIEntry /c command to install printers to a remote computer, you may receive the following error message:

The printer driver you selected is either not compatible with your current version of Windows, or it may not be available. Select a compatible driver from the list, or contact your administrator for help.

This problem occurs even if the correct printer drivers are available on the remote computer.



CAUSE
This problem occurs after you install the Microsoft Terminal Server hotfix that is described in Microsoft Knowledge Base article 324446 to your Microsoft Windows 2000-based server. This hotfix requires that you install a printer driver on both the local computer and the remote computer.

For additional information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

324446 Terminal Server and connected Terminal Services clients pause when a Terminal Services client logs on or logs off



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  14-Jan-2004  22:44  5.0.2195.6824      66,320  Ntprint.dll 14-Jan-2004 22:44  5.0.2195.6868     381,712  Printui.dll 09-Jan-2004 01:41  5.0.2195.6888   5,854,720  Sp3res.dll



WORKAROUND
To work around this problem, you must install the printer drivers on the local computer before you try to install the printer drivers on a remote computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: W2k

Keywords: kbhotfixserver kbqfe kbprint kbbug kbfix kbqfe kbwin2000presp5fix KB834423

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