Microsoft KB Archive/839368

= &quot;Word has encountered a problem and needs to close&quot; error message when you try to insert an address in Word 2002 =

Article ID: 839368

Article Last Modified on 7/27/2006

-

APPLIES TO


 * Microsoft Word 2002 Standard Edition

-





SYMPTOMS
When you try to insert an address from the Envelopes and Labels option on the Tools menu in Microsoft Word 2002, you may receive an error message that is similar to the following:

word has encountered a problem and needs to close.

signature: appname winword.exe

mod name - schdmapi.dll



CAUSE
This behavior may occur if the Microsoft Outlook profile that you are using is corrupted.



RESOLUTION
To resolve this behavior, create a new profile in Outlook.

For additional information about how to create a new e-mail profile for Outlook, click the following article number to view the article in the Microsoft Knowledge Base:

287072 OL2002: How to create a new e-mail profile for Outlook

Keywords: kbprb KB839368

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.