Microsoft KB Archive/884026

= FIX: The BizTalk Messaging Service randomly stops responding and you receive error messages in the BizTalk Server Adapter for FTP =

Article ID: 884026

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2002 Standard Edition
 * Microsoft BizTalk Adapter for FTP

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SYMPTOMS
In Microsoft BizTalk Server 2002, the BizTalk Messaging Service randomly stops responding, and you receive error messages. The FTP Receive Functions may become disabled, and documents may not be able to be processed in the work queues.



CAUSE
This problem occurs because the heap is corrupted in the Microsoft BizTalk Server Adapter for FTP when you use the FTP Command Before Get option or the FTP Command After Get option.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  16-Sep-2004  18:24  1.0.989.0          60,416  Btsftpaic.dll Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



WORKAROUND
To work around this problem, do not use the FTP Command Before Get option or the FTP Command After Get option.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbbtsmessaging kbbtsadapters kbqfe kbfix kbbug KB884026

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