Microsoft KB Archive/306048

= Stop 0xA error message occurs when you try to open a floppy disk drive or CD-ROM drive =

Article ID: 306048

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 6a

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This article was previously published under Q306048





SYMPTOMS
After you apply Windows NT 4.0 Service Pack 6a, you may receive a STOP 0x0000000A error message that is similar to the following example when you try to access your floppy disk drive, CD-ROM drive, or other removable storage device:

STOP 0x0000000A (0x0000000c, 0x00000002, 0x00000000, 0x801116cf)



CAUSE
This problem may occur with some anti-virus programs that run on your Windows NT 4.0-based computer.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Japanese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows NT 4.0 i386
  Date         Time   Version        Size       File name --  14-Dec-2001  01:37  4.0.1381.7094  1,015,696  Ntkrnlmp.exe 14-Dec-2001 01:37  4.0.1381.7094    994,672  Ntoskrnl.exe

Windows NT 4.0 Alpha
  Date         Time   Version        Size       File name --  14-Dec-2001  01:37  4.0.1381.7094  1,015,696  Ntkrnlmp.exe 14-Dec-2001 01:37  4.0.1381.7094    994,672  Ntoskrnl.exe Important: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kbbug kbfix kbqfe KB306048

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