Microsoft KB Archive/270904

= Video Driver Problems May Cause Windows Media Encoder to Stop Responding =

Article ID: 270904

Article Last Modified on 9/27/2004

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APPLIES TO

 Microsoft Windows Media Encoder 7.0, when used with:  Microsoft Windows Millennium Edition

 Microsoft Windows 98 Standard Edition  Microsoft Windows Media Encoder 7.1, when used with:  Microsoft Windows Millennium Edition

 Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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This article was previously published under Q270904

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SYMPTOMS
When you use the Viewcast Osprey cards with the versions of Windows listed above, you may encounter one or more of the following problems:


 * When encoding, the Windows Media Encoder displays an error message stating that it cannot keep up with the encoding process and then terminates the session.
 * When you select a lower BitRate profile, you may lose all video, or the Encoder may stop responding and you must restart the computer.
 * When the same devices are used in two different encoding sessions and you start the original encoding session, you may lose all video, or the Encoder may stop responding and you must restart the computer.
 * When you attempt to load a Windows Media Encoder (.wme) file and receive an error message, and then you go through the New Session Wizard, you may receive an illegal instruction error message and the computer may stop responding.

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CAUSE
Compatibility problems exist with the Osprey drivers and the operating systems listed at the beginning of this article.

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RESOLUTION
To resolve this problem, upgrade to either the Microsoft Windows NT 4.0 or Microsoft Windows 2000 operating system.

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STATUS
Microsoft has confirmed that this is a problem in Windows Media Encoder version 7.0.

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: netshow WMS Encoder Osprey

Keywords: kbbug kbpending KB270904

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