Microsoft KB Archive/328533

= An access violation occurs after the answering machine program receives voice messages on a Windows XP-based computer =

Article ID: 328533

Article Last Modified on 5/21/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q328533





SYMPTOMS
You connect a voice modem to a Microsoft Windows XP-based computer to act as an answering machine. However, after the answering machine program receives voice messages, an access violation error may occur.



CAUSE
This problem occurs when the answering machine program cannot correctly close the last incoming call.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size   File name      Platform -  17-Dec-2002  13:32  5.3.5.0           24,576  Xpsp1hfm.exe   I386 02-Jan-2003 17:58  6.4.2600.1152    184,832  Qcap.dll       I386 23-Oct-2002 08:37  5.3.5.0           59,904  Xpsp1hfm.exe   IA-64 02-Jan-2003 17:50  6.4.2600.1152    580,608  Qcap.dll       IA-64 02-Jan-2003 17:04  6.4.2600.1152    184,832  Wqcap.dll      IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Additional query words: calls voice-mail DirectShow Unimodem wave driver AV

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbbug kbfix kbwinxppresp2fix KB328533

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