Microsoft KB Archive/173430

= Off97: Error Inserting an Office Object Under Windows NT 4.0 =

Article ID: 173430

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Office 97 Professional Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Windows NT 4.0

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This article was previously published under Q173430



SYMPTOMS
In any of the programs listed at the beginning of this article, when you try to interact with a shared program by either creating an OLE object using Visual Basic for Applications or by inserting an object into your document, you may receive one or more of the following error messages.

Creating an object in Visual Basic
Run-time error '429':

ActiveX component can't create object

Inserting an Object
Microsoft Word 97:

The server application, source file, or item cannot be found. Make sure the application is properly installed, and that it has not been deleted, moved, or renamed.

Microsoft Excel 97:

Cannot start the source application for this object.

Microsoft PowerPoint 97:

The server application, source file, or item can't be found. You should reinstall the server application.



CAUSE
The problems described in this article may occur when the following conditions are true:
 * You are using Microsoft Windows NT version 4.0.

-and-


 * A folder named "Program" is in the root directory on the same hard disk on which you installed Office.

-or-


 * A folder named "Microsoft" is in the \Program Files folder.

NOTE: It does not matter whether the folder was created before or after you installed Office.



RESOLUTION
To resolve this problem, use either of the following methods.

Method 1: Run Setup /y /r
To run Setup with these switches, follow these steps:  Click Start on the taskbar, point to Programs and click Windows NT Explorer. In Windows Explorer, open the Program folder on your hard disk (for example, C:\Program). Right-click the folder and click Rename. Type a new name for the folder (for example, "programs"), and then press ENTER. Insert Disk 1 or the compact disc of the product in the appropriate floppy disk drive. On the Windows Start menu, click Run. In the Open box, type the following command:

 :\setup /y /r

where is the disk drive that contains the Setup program.

NOTE: The /r switch instructs Setup to reinstall the software. If you do not include the /r switch, you must click Reinstall.

</li> Click OK.</li></ol>

The steps in this method start the Setup program. It will appear that you are running Setup again. However, this method does not install any files or prompt you for any disks. This method reregisters all Office components (provided no problems exist in the Windows registry or the Setup.stf file).

Method 2: Run Setup and Click Reinstall
To use this method, follow these steps:
 * 1) Repeat steps 1 through 5 in the section for Method 1.
 * 2) On the Start menu, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs. In the list of installed programs, click Microsoft Office 97 (or the product in question), and then click Add/Remove. If you installed Microsoft Office (or the product in question) from a compact disc, you are prompted to insert the first compact disc.

If a dialog box appears and notifies you that programs are running, quit the programs, and then click OK.
 * 1) In the Microsoft Office 97 Setup dialog box, click Reinstall.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

<div class="moreinformation_section">

MORE INFORMATION
This problem occurs when you insert the following objects:
 * Equation Editor


 * Image Document


 * Microsoft Graph 97 Chart


 * Microsoft Photo editor 3.0 Photo


 * Microsoft Photo editor 3.0 Scan


 * MS Organization Chart 2.0


 * Microsoft Excel Chart *


 * Microsoft Excel Worksheet *


 * Microsoft PowerPoint Presentation *


 * Microsoft PowerPoint Slide *


 * Microsoft Word Document *


 * Microsoft Word Picture *


 * WordPad Document


 * When you insert this object in the program that is associated with it, the problem does not occur. For example, when you insert a Microsoft Word Picture into Microsoft Word, the problem does not occur.

Additional query words: OFF97 429 can t

Keywords: kbbug kbcode kberrmsg kbnofix kbsetup KB173430

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