Microsoft KB Archive/171936

= Microsoft Knowledge Base =

Configuring Microsoft Exchange for Use with MSN
Last reviewed: October 24, 1997

Article ID: Q171936

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS
When you are connected to MSN, The Microsoft Network, you may be unable to send or receive e-mail using Microsoft Exchange.

CAUSE
Microsoft Exchange may not be properly configured to work with MSN.

RESOLUTION
To properly configure Microsoft Exchange to work with MSN, follow these steps in Windows 95:

 Right-click the Inbox icon on your desktop, and then click Properties.  Make sure the following items are listed in the "The following information services are set up in this profile" box: - Personal Address Book - Personal Folders - The Microsoft Network Online Service  If any of these items is missing, click Add to add them to your Microsoft Exchange profile.

You may also see the Internet Mail information service listed in the "The following information services are set up in this profile" box. The Internet Mail information service is used by third-party Internet service providers and is not compatible with MSN. To remove the Internet Mail information service from your Microsoft Exchange profile, click Internet Mail, and then click Remove.