Microsoft KB Archive/815265

= &quot;STOP 0x00000051&quot; or &quot;STOP 0x0000001E&quot; error message when you start Configuration Manager in Windows 2000 Server or in Windows XP =

Article ID: 815265

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you start Configuration Manager on a Microsoft Windows 2000 Server-based computer or on a Microsoft Windows XP-based computer, you may receive either of the following error messages on a blue screen:

STOP 0x00000051 (0x0000000c, 0xc0000005, 0x????????, 0x????????)

STOP 0x0000001E,{0xc0000005, 0x8046c40e, 0x00000000, 0x????????}

Note Each &quot;?&quot; character represents a variable value.



CAUSE
This problem may occur when Configuration Manager does not correctly verify hive data. When this problem occurs, an incorrect list value may be returned if the list count is zero (0).



Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

The English version of this update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  30-Mar-2003  14:03  5.0.2195.6688      42,256  Basesrv.dll 14-Feb-2003 17:49  5.0.2195.6660     222,992  Gdi32.dll 30-Mar-2003 14:03  5.0.2195.6688     710,928  Kernel32.dll 30-Mar-2003 14:03  5.0.2195.6669     333,072  Msgina.dll 30-Mar-2003 14:03  5.0.2195.6685     476,944  Ntdll.dll 28-Mar-2003 17:50  5.0.2195.6680   3,988,992  Sp3res.dll 30-Mar-2003 14:03  5.0.2195.6688     380,176  User32.dll 30-Mar-2003 14:03  5.0.2195.6685     385,296  Userenv.dll 14-Feb-2003 17:49  5.0.2195.6655     243,472  Winsrv.dll 28-Mar-2003 16:19  5.0.2195.6696   1,693,952  Ntkrnlpa.exe 28-Mar-2003 16:19  5.0.2195.6696   1,714,944  Ntkrpamp.exe 28-Mar-2003 16:19  5.0.2195.6696   1,672,448  Ntoskrnl.exe 28-Mar-2003 16:19  5.0.2195.6696   1,694,912  Ntkrnlmp.exe 11-Mar-2003 12:15  5.0.2195.6682     181,008  Winlogon.exe 04-Feb-2003 17:15  5.0.2195.6661      29,264  Mountmgr.sys 21-Mar-2003 18:43  5.0.2195.6692      90,232  Rdpwd.sys 28-Mar-2003 16:17  5.0.2195.6696   1,628,688  Win32k.sys 21-Mar-2003 18:43  5.0.2195.6692      90,200  Rdpwd.sys 30-Mar-2003 14:03  5.0.2195.6688     710,928  Kernel32.dll 30-Mar-2003 14:03  5.0.2195.6685     476,944  Ntdll.dll 14-Feb-2003 17:49  5.0.2195.6655     243,472  Winsrv.dll 30-Mar-2003 14:03  5.0.2195.6696   1,628,688  Win32k.sys

Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version            Size    File name --  06-Jun-2003  20:21  5.1.2600.1232   1,896,448  Ntkrnlmp.exe 06-Jun-2003 20:21  5.1.2600.1232   1,952,256  Ntkrnlpa.exe 06-Jun-2003 20:21  5.1.2600.1232   1,924,096  Ntkrpamp.exe 06-Jun-2003 20:21  5.1.2600.1232   1,928,960  Ntoskrnl.exe

Windows XP, 64-bit
  Date         Time   Version            Size    File name --  06-Jun-2003  20:21  5.1.2600.1232   5,827,840  Ntkrnlmp.exe     IA-64 06-Jun-2003 20:21  5.1.2600.1232   5,738,368  Ntoskrnl.exe     IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

282501 How to troubleshoot a &quot;STOP 0x00000051 REGISTRY ERROR&quot; error message

Keywords: kbhotfixserver kbqfe kberrmsg kbprb KB815265

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