Microsoft KB Archive/885443

= You receive a &quot;Stop 0x00000082&quot; error after you install Windows XP Service Pack 2 or after you install security update 890859 in Windows 2000 =

Article ID: 885443

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition  Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Professional Edition Microsoft Windows 2000 Server</li></ul>

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<div class="notice_section">

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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SYMPTOMS
After you install Microsoft Windows XP Service Pack 2 (SP2), your computer may unexpectedly stop, and you may receive the following error:

stop:0x00000082 (0xF85316FC, 0xf852951c, 0x000000000,0x00000000)

mup.sys - address f85316FC base at F85230000, datestamp 40f09d2e

mup.sys - address f852951C base at F85230000, datestamp 40f09d2e

Additionally, this symptom may occur after you install security update 890859 (MS05-018)in Windows 2000.

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Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version             Size  File name --  02-Dec-2004  04:05  5.1.2600.2573    108,032  Mup.sys 02-Dec-2004 04:03  5.1.2600.2573  2,135,552  Ntkrnlmp.exe 01-Dec-2004 06:11  5.1.2600.2573  2,056,832  Ntkrnlpa.exe 01-Dec-2004 06:11  5.1.2600.2573  2,015,232  Ntkrpamp.exe 02-Dec-2004 04:07  5.1.2600.2573  2,179,456  Ntoskrnl.exe

Windows 2000
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000 Service Pack 3 and Windows 2000 Service Pack 4
<pre class="fixed_text">  Date         Time   Version            Size    File name --  10-Feb-2004  19:47  5.0.2195.6897      30,160  Mountmgr.sys 08-Mar-2005 19:54  5.0.2195.7035      90,544  Mup.sys 26-Apr-2005 07:20  5.0.2195.7044   1,714,176  Ntkrnlmp.exe 26-Apr-2005 07:20  5.0.2195.7044   1,713,280  Ntkrnlpa.exe 26-Apr-2005 07:20  5.0.2195.7044   1,735,488  Ntkrpamp.exe 26-Apr-2005 07:20  5.0.2195.7044   1,690,496  Ntoskrnl.exe

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB885443

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