Microsoft KB Archive/916581

= Error message when you try to register Fingerprint Reader on a computer that is running Windows XP SP2: &quot;NVIDIA OpenGL Driver Mismatch&quot; =

Article ID: 916581

Article Last Modified on 10/26/2007

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APPLIES TO


 * Microsoft Optical Desktop with Fingerprint Reader, when used with:
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
When you try to register Microsoft Fingerprint Reader on a computer that is running Microsoft Windows XP Service Pack 2 (SP2), the operation fails. You receive the following error message:

NVIDIA OpenGL Driver Mismatch



RESOLUTION
To resolve this problem, download and install the latest driver for the NVIDIA video card. For more information, visit the following NVIDIA Web site:

http://www.nvidia.com/Download/index.aspx?lang=en-us

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Notes
 * If any Digital Persona software is installed, uninstall the Digital Persona software before you install the latest driver for the NVIDIA video card. Then reinstall the Digital Persona software after you install the driver.
 * Make sure that you download the video card driver for Windows XP.

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

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Additional query words: graphics adapter adaptor

Keywords: kbtshoot kbprb KB916581

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