Microsoft KB Archive/913706

= FIX: The attachment is stored as an unmanaged link when the file name contains a letter that has a grave accent in MCMS 2002 Service Pack 2 and in MCMS 2002 Service Pack 1a =

Article ID: 913706

Article Last Modified on 11/15/2007

-

APPLIES TO


 * Microsoft Content Management Server 2002 Service Pack 2
 * Microsoft Content Management Server 2002 Service Pack 1a

-



SYMPTOMS
Consider the following scenario. In Microsoft Content Management Server (MCMS) 2002 Service Pack 2 (SP2) and in Microsoft Content Management Server 2002 Service Pack 1a (SP1a), you upload a file as a local attachment. The file name contains a character that is not a standard ASCII character. For example, the file name contains a letter that has a grave accent. In this scenario, the attachment is stored as an unmanaged link. After the background processing runs and after the node cache and the disk cache are purged, the linked resources are removed from the database. After this process is completed, the link in the placeholder is listed as a broken link.



CAUSE
This problem occurs because HTML encoding causes the newly uploaded file not to be recognized when the Web page is saved.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Additional requirement
After you apply this hotfix, you must apply the hotfix package that is described in the following Microsoft Knowledge Base article:

923755 Description of the Content Management Server 2002 post-Service Pack 2 hotfix package: August 8, 2006

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbcontentmgtserv2002sp2fix kbhotfixserver KB913706

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.