Microsoft KB Archive/139701

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{| The information in this article applies to:
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 * Microsoft Word for the Macintosh, version 4.0

SYMPTOMS
You receive a Type 3 error when you attempt to start Word 4.0 on the following PCI-based Power Macintosh computers:

5200  6200   7200   7500   8500   9500   Performa Power PC

CAUSE
This problem occurs because of an incompatibility between Word 4.0 and the PCI-based Power Macintosh computers that use the System 7.5.2 operating system software.

WORKAROUND
Upgrade to Word 5.1a or Word 6.0.1 for the Macintosh.

To obtain pre-sales information about new or updated Microsoft products, call the Microsoft Sales Information Center at (800) 426-9400. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

http://www.microsoft.com/worldwide/default.htm

MORE INFORMATION
Although this problem is similar to that experienced when you start Word 4.0 on a 68040-based Macintosh, turning on the More Compatible (Caches Disabled) option in the Cache Switch Control Panel does not allow you to run Word 4.0 on the machines listed in the "Symptoms" section above. The cache on these machines cannot be controlled in the same manner. In addition, you will not be able to run Word 4.0 if you disable the Modern Memory Manager or your extensions.
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Last reviewed: November 17, 1997

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