Microsoft KB Archive/162196

= Word Articles Available by Fax or E-Mail: Setup =

ID: Q162196

The information in this article applies to:


 * Microsoft Word

SUMMARY
This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION
The "Article Listing" section of this article includes a subset of Knowledge Base articles about Setup. Use the instructions in the "Ordering an Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

http://support.microsoft.com/support/default.asp

Ordering an Article by E-Mail
To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

TO: mshelp@microsoft.com SUBJECT: Q119591 For more information about how to order an article by e-mail, send an e- mail message to the following e-mail address:

mshelp@microsoft.com

Ordering an Article over the Phone and Having It Sent to a Fax Machine
To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

1. Dial the toll-free FastTips number:

(800) 936-4100 2. When prompted, select the appropriate number for the product you are

using (for example, for Microsoft Word, select 2). 3. When prompted, select the version of the product that you are using.

4. From the "FastTips Main Menu," select 1 to place a FastTips catalog

order. 5. At the "to order items from your catalog" prompt, select 1.

6. When prompted with the "at the tone, enter the item ID number followed

by the pound key" message, enter the Article ID number from the  following list and press # (use the numbers following "Q," but do not   include "Q").

NOTE: You can order up to five items at a time. 7. When prompted, select the fax option and enter your three-digit area

code and seven-digit fax number. 8. When you're finished ordering, hang up.

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.

ARTICLE LISTING
ARTICLE ID ARTICLE TITLE

Q79207   WinWord Setup Fails on Disk 2; DRIVPARM Solution Q108918  "Cannot Save or Create File" Error Message Q110937  "Cannot Save or Create File..." After Setup on Laptop Q111248  XL: Saving .STF File in Excel May Cause Setup Error Messages

Q112496  "The Global Template Is Already Open..." Error Starting Word Q112587  Setup Error Message "Cannot Change Properties of " Q113578  Setup Program on Drive Other Than Windows Drive Q117475  Different Options Selected in Office Than in Application Setup Q117546  Cannot Change from Workstation or Run From CD Setup Options

Q117636  Office: Can't Remove Office Application Using Office Setup Q117639  In Setup the Space Required On Drive Value Is Not Exact Q119008  Setup Not Completed Successfully; Error w/ Modified SETUP.STF Q119837  Setup Program Keeps Requesting Disk 2

Q122582  Setup Err Msg: "Bad Setup Version Field" Q123434  Multiple Entries in Lotus Notes Import/Export List Q130581  OFF: Setup Fails from a Shared Location Q132047  Word Cannot Find the Word Forms File MSWDS_EN.LEX Q132374  How to Display Help on Running Setup Program with Switches

Q132978  Setup Program Creates MSCREATE.DIR File in Every Folder Q132980  Setup Remove All Doesn't Remove Renamed Application Shortcut Q132981  Online Registration Button Doesn't Appear During Setup Q133161  Maintenance Mode Setup Does Not Remove Shared Programs Q135479  SETUP: Space Required Incorrect for Item in Maintenance Mode

Q135577  Error Accessing Shared Application After Running Setup Q135648  Troubleshooting Win95 Application Floppy Disk Problems Q135653  Office:  Default Custom Installation Same as Typical Q136091  Invalid Destination Folder Error Performing Admin Install Q136542  Office Setup Is Allowed to Continue When Low on Disk Space

Q137040  OFF: Can not access workgroup templates with CD-ROM Drive Q137103  Cannot Run Setup If Installation Source Is Unavailable Q137918  "Disk Is full..." or "ScanDisk Cannot Check the Drive..." Q138010  Office Only Runs on Intel-Based Computers Q138281  Office Setup Remove All Does Not Remove Registry Tree

Q139024  OFF: Extract Command Copies Cabinet File Structure Q139418  Office: Can't Run Quiet Mode Workstation Installation from CD Q139868   How to Install Missing Templates and Wizards Q139883  Office Setup Returns Incorrect Amount of Free Disk Space Q155945  Additional Word Templates Are Available in the ValuPack Folder

Q155962  Some Features Disabled After Setup Q155977  How to Install More Templates and Wizards Using Setup Q156444  OFF97: Service Pack Requirements for Windows NT Workstation Q156818  OFF97: Internet Explorer 2.0 Required in Windows NT 3.51 Q157991  Word 97: How To Install Missing Clipart and Clipart Extra

Q158009  Word 97: Some Graphic Filters Not Installed During Setup Q158069  OFF97: Products That Qualify for the Office Upgrade Q158098  OFF97: Setup May Remove Older Components Q158542  OFF97: Clip Gallery Takes a Long Time to Start Q158747  OFF97: Problems with "Provide Feedback with Sound" Option

Q159417  System Requirements for Microsoft Word 97 Q160049  OFF97: How to Obtain Microsoft Office 97 on Floppy Disks Q160530  OFF97: Networks Supported by Microsoft Office 97 Q161469  OFF97: Errors Appear Inserting OLE Objects or Binder Sections Q161723  OFF97: Cannot Find MSO97.DLL Starting Program

End of Article List Keywords         : word8 word97 kbtlc Version          : 97 Platform         : WINDOWS Last Reviewed: February 8, 1998