Microsoft KB Archive/157867

= Writer 2: Cannot Open Artwork with Real-Mode CD-ROM Drivers =

Article ID: 157867

Article Last Modified on 6/12/2001

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APPLIES TO


 * Microsoft Creative Writer 2.0 Standard Edition

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This article was previously published under Q157867



SYMPTOMS
In Creative Writer 2, when you try to create a new document from one of the templates, insert music, or change a theme, you may receive the following error message:

Could not open a piece of artwork...



CAUSE
This error message may occur if your computer is using real mode drivers to access the CD-ROM drive. When you choose to insert an object, Creative Writer attempts to load it from the compact disc using a long file name. If the CD-ROM driver does not support long file names, the file may not be found.



RESOLUTION
To resolve this issue, obtain the most recent version of protected mode drivers for your CD-ROM drive from your hardware manufacturer.

If you have difficulty accessing your CD-ROM drive from a Command prompt, please see the following article in the Microsoft Knowledge Base:

135174 Cannot Access CD-ROM Drive from MS-DOS Mode or Command Prompt

Additional query words: 2.00 mskids max writer cw2 cw2.0 2 CD-ROM CD ROM NT4 compact disc disk

Keywords: kberrmsg kbinfo kbfaq KB157867

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