Microsoft KB Archive/293402

= Cannot Open a Web Page in Internet Explorer and &quot;Page Cannot Be Displayed&quot; Error Is Displayed =

Article ID: 293402

Article Last Modified on 1/31/2007

-

APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0

-



This article was previously published under Q293402



SYMPTOMS
When you attempt to open a Web page by using Internet Explorer, you may receive the following message:

The page cannot be displayed

The page you are looking for is currently unavailable. The Web

site might be experiencing technical difficulties, or you may need

to adjust your browser settings.



CAUSE
This problem may occur because of the existence of a corrupt or damaged Internet Explorer index file.



RESOLUTION
To resolve this problem, delete the Index.dat file in Internet Explorer:  In Internet Explorer, on the Tools menu, click Internet Options. On the General tab, under Temporary Internet files, click Delete Files. On the Delete Files dialog box message that is displayed, click OK. Under History, click Clear History. On the Delete all items in your History folder? dialog box, click OK. Quit Internet Explorer.</li> Log on to the computer by using the account of a user who does not experience the problem, and then open a command prompt.</li> Change the directory to the following path:



</li> Type del index.dat, and then press ENTER.</li> Exit the command prompt and then restart the computer.</li></ol>

The Index.dat file is re-created the next time that you log on to the computer.

<div class="moreinformation_section">

MORE INFORMATION
When this problem occurs, you should be able to confirm a connection to the Internet using by TCP/IP command-line utilities, such as ping and tracert.

You may be able to open the Web page when logged on to the computer as another user.

Additional query words: kbiepcbd index dat

Keywords: kberrmsg kbprb KB293402

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.