Microsoft KB Archive/128507

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"Call to Undefined Dynalink" After Internet Assistant Setup

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Q128507

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The information in this article applies to:


 * Microsoft Internet Assistant for Word, version 1.0
 * Microsoft Word for Windows, versions 6.0a, 6.0c
 * Microsoft Excel for Windows, version 5.0
 * Microsoft PowerPoint for Windows, version 4.0

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SYMPTOMS
After you install Internet Assistant, you may receive the following error message when you start any Office program:

Call to undefined dynalink

CAUSE
There are two possible causes of this error:

Cause 1
Microsoft Office Manager was active during installation.

If this is the case, you also will receive a message during setup that COMPOBJ.DLL and STORAGE.DLL were in use and could not be written. As a result, two of the .DLL files, COMPOBJ.DLL and STORAGE.DLL, are not updated during setup. Because these two files will have earlier dates than the other OLE version 2.0 files, other products that use the same files are affected and will give error messages.

Cause 2
Another program may have installed its own versions of the OLE 2.0 files.

These files may be incompatible with Internet Assistant or Office applications. The OLE version 2.0 files are

OLE2CONV.DLL

OLE2DISP.DLL

OLE2NLS.DLL

COMPOBJ.DLL

STORAGE.DLL and are located in the Windows\System folder.

Method 1
If Microsoft Office Manager was active during installation, turn off Microsoft Office Manager and reinstall Internet Assistant for Word.

Method 2
If Another program may have installed its own versions of the OLE 2.0 files, use the following steps:

 Exit from all OLE 2.0 applications (such as any of the products listed at the beginning of this article). Rename the following files from the Windows\System folder (give the files the name " .XLL"): Use the appropriate Setup icon (Maintenance Mode), to reinstall any of the products named at the beginning of this article. This will recopy the appropriate files to the Windows\System subdirectory.

MORE INFORMATION
Programs that may install other versions of the .DLL files described in Cause 2 include:

Announcements 4.0 by Parsons Technology

Claris Works version 3.0

CorelDraw

InternetWorks Lite by BookLink Technologies

Maplinks 3.0h

Micro Cook Book v5.0 by PinPoint Publishing

Netscape

Slip.Net Internet Launcher

Global Network Navigator BookLink Technologies also distributes full versions of InternetWorks. Some beta versions of InternetWorks may write over the OLE 2.0 files.

Additional query words: 1.0 2.0 5.0 6.0 iaword light winword ia html word6

Keywords : kbole kbsetup kbwdinternet

Issue type :

Technology :