Microsoft KB Archive/932243

= The updates that you apply to a Multilingual User Interface (MUI) Language Pack are lost when you restart a computer that is running Windows Vista =

Article ID: 932243

Article Last Modified on 9/11/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
On a computer that is running Windows Vista, you apply updates to a Multilingual User Interface (MUI) Language Pack, to MUI files, and to the MUI cache in the memory. However, when you restart the computer, the updates that you applied to the MUI Language Pack are lost.

For example, you apply the update in Microsoft Knowledge Base (KB) article 930585 to the MUI Language Pack on a computer that is running the Romanian-language version of Windows Vista. Then, the problem that is described in KB article 930585 is resolved by the update. However, after you restart the computer, this problem occurs again.

Note After you restart the computer, the MUI files that are stored on the disk remain updated.



CAUSE
This issue occurs because Windows Vista does not write the MUI cache in the memory to the MUI cache that is stored on the disk before you restart the computer.

After your restart the computer, Windows Vista rebuilds the MUI cache in the memory according to the MUI cache that is stored on the disk. Therefore, the updated MUI cache in the memory does not contain the content from the MUI Language Pack that you applied.



RESOLUTION
A hotfix is available to resolve this problem. The hotfix uses the MUI files that are stored on the disk to force Windows Vista to rebuild the MUI cache in the memory and to rebuild the MUI cache that is stored on the disk.

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbexpertisebeginner kbhotfixserver KB932243

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