Microsoft KB Archive/235428

= XCLN: Error Message: "This Feature Requires Internet Explorer 4.01 or Greater" When Internet Explorer 5 Is Installed =

Article ID: 235428

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q235428



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to open Outlook after an installation of Microsoft Office 2000 and Microsoft Internet Explorer 5, you may receive the following error message:

This feature requires Microsoft Internet Explorer 4.01 or greater. You can install IE5 from the Internet Explorer folder on the Microsoft Office 2000 CD or download it from the Internet Explorer site on the Microsoft Web.

Then the following error message is displayed:

Cannot start Microsoft Outlook.



CAUSE
This error message occurs if a damaged or incomplete registry entry is detected during or after installation.



RESOLUTION
To resolve this issue:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Click Start, click Run, type regedit, and then click OK. Click to select the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer

 On the Registry menu, click Export Registry File.

The following data names should have the following values or higher-level values:

Build - "52314.1003"

MkEnabled - "Yes"

Version - "5.00.2314.1003"

If the values are not set at these levels or higher, change the values accordingly. If you do this, Outlook starts normally. Close Registry Editor. Start Outlook.</ol>

<div class="moreinformation_section">

MORE INFORMATION
If you reinstall Outlook, run a repair installation of Outlook, or reinstall Internet Explorer, it does not resolve this issue.

Additional query words: OL2000

Keywords: kbpending kbprb KB235428

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.