Microsoft KB Archive/831900

= Error Message When You Run Excel 2003 on a Computer That Has a Beta Version of the Multilingual User Interface Pack (MUI) Installed =

Article ID: 831900

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Office Excel 2003

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SYMPTOMS
When you run Microsoft Office Excel 2003 on a computer that has a beta version of the Multilingual User Interface Pack (MUI) for Microsoft Office 2003 installed, Office 2003 may quit unexpectedly and you may receive the following error message:

Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to one of the following:   AppName    AppVer       ModName    ModVer       Offset Excel.exe 11.0.5612.0  Excel.exe  11.0.5612.0  00013481   AppName    AppVer       ModName    ModVer       Offset Excel.exe 11.0.5612.0  Excel.exe  11.0.5612.0  00016ebf



CAUSE
This problem is caused by using the Beta 2 or Beta 2 Technical Refresh version of the Multilingual User Interface Pack (MUI) for Office 2003 with the original released version of Office 2003.



RESOLUTION
To resolve this problem on a computer that has the original released version of Office 2003 installed, remove the Beta 2 or Beta 2 Technical Refresh version of the Multilingual User Interface Pack (MUI) for Office 2003, and then install the original released version of the Multilingual User Interface Pack (MUI).

If you are a Volume License customer, you can download the original released version of Multilingual User Interface Pack (MUI) pack for Office 2003. To do so, visit the following Microsoft Web site.

http://licensing.microsoft.com

Keywords: kberrmsg kbprb KB831900

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