Microsoft KB Archive/296748

= Service Pack 2 Does Not Install on New Domain Client That Has German as Its Locale Setting =

Article ID: 296748

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q296748



SYMPTOMS
When Service Pack 2 is an assigned package from a server that runs Windows 2000 Server Service Pack 1, if a client that is joining the domain has the German locale set as its default, the package is not successfully installed. The following error message appears in the client's application log:

Event ID: 1000

Error 1931. The Windows Installer service cannot update the system file C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\40\bin\FP4AUTL.DLL because the file is protected by Windows. You may need to update your operating system for this program to work correctly. Package version: 4.0.2.4701, OS Protected version: 4.0.2.3216



CAUSE
This behavior occurs because the installer is comparing the language of the package (for example, English) with the locale setting of the client (in this case, German), not with the client's language.



RESOLUTION
To resolve this behavior, install Service Pack 2 or later on the server.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q260910 How to Obtain the Latest Windows 2000 Service Pack

Additional query words: update.msi

Keywords: kbbug kbfix KB296748

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