Microsoft KB Archive/220683

= OFF2000: Invalid Page Fault with Office Assistant Character That Has Fewer Than 256 Colors =

Article ID: 220683

Article Last Modified on 11/24/2003

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220683



SYMPTOMS
When you choose an Office Assistant in the Office Assistant Gallery, the following error message may appear:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, an error message similar to the following appears:

caused an invalid page fault in module Kernel32.dll at 015f:bff7a379



CAUSE
This problem occurs when you attempt to use a third-party Office Assistant character that contains fewer than 256 colors.

NOTE: All of the Office Assistant characters that are installed by Office 2000 use 256 colors.



WORKAROUND
To work around this problem, ensure that you are using an Office Assistant with at least 256 colors.

The following is the list of Office Assistant characters and the files associated with them. If you are experiencing the problem described above, remove any .acs files you may have on your computer that are not in the list. Character          Filename ---

Clippit           Clippit.acs The Dot           Dot.acs F1                F1.acs The Genius        Genius.acs Office Logo       Logo.acs Mother Nature     Mnature.acs Links             Offcat.acs Rocky             Rocky.acs



STATUS
Microsoft has confirmed that this is a problem in Microsoft Office 2000.



MORE INFORMATION
Additional query words: OFF2000

Keywords: kbbug kbpending KB220683

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