Microsoft KB Archive/272160

= Cannot Change Resolution When You Are Using a NeoMagic 128XV/ZV Video Driver in Windows 2000 =

Article ID: 272160

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q272160



SYMPTOMS
When you attempt to change resolution on a laptop computer that has the NeoMagic 128ZV/ZV+/XD video driver installed, you may receive an error message that indicates your display adapter has a problem. Also, when you try to start your Windows 2000-based computer with the NeoMagic 128ZV/ZV+/XD video adapter installed and enabled, your computer may stop responding (hang).



CAUSE
This issue can occur because of a compatibility problem with the MagicGraph NM2070 chip set and the MagicGraph 128ZV/ZV+/XD drivers that are included with Windows 2000.



RESOLUTION
To resolve this issue, contact the manufacturer of your video adapter to inquire about the availability of a Windows 2000-compatible driver that supports the MagicGraph NM2070 chip set.

NOTE: If your computer stops responding (hangs) when you start Windows 2000, disable the NeoMagic 128ZV/ZV+/XD video driver:
 * 1) Restart your computer, and press F8 when you see the Windows 2000 Startup menu.
 * 2) Choose Safe Mode, type your user name and password when you receive the prompt, and then click OK.
 * 3) Right-click My Computer, and then click Properties.
 * 4) Click the Hardware tab, and then click Device Manager.
 * 5) Double-click the Display adapters branch to expand it and view the NeoMagic 128ZV/ZV+/XD video adapter.
 * 6) Right-click the NeoMagic 128ZV/ZV+/XD video adapter, and then click Disable.
 * 7) Restart your computer.



MORE INFORMATION
This issue has been reported to occur with the following laptop computer that uses the MagicGraph NM2070 Chipset:
 * Dell Latitude XPi P100ST/P133ST

NOTE: You cannot resolve this issue by installing the M781s updated monitor drivers for Windows 2000.

Keywords: kberrmsg kbhardware kbenv kbsetup kbprb KB272160

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