Microsoft KB Archive/897037

= Money 2005 stops responding or quits when you open the Money 2005 home page =

Article ID: 897037

Article Last Modified on 5/3/2005

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APPLIES TO


 * Microsoft Money 2005 Deluxe Edition
 * Microsoft Money 2005 Premium Edition
 * Microsoft Money 2005 Small Business Edition
 * Microsoft Money 2005 Standard Edition

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SYMPTOMS
When you start Microsoft Money 2005, the Money 2005 home page opens. Then, Money 2005 stops responding or quits. You do not receive an error message.



CAUSE
This issue may occur if you include the Investment Performance report on your Money 2005 home page, but you do not have the latest updates for Money 2005 installed on your computer.



RESOLUTION
To resolve this issue, make sure that you have the latest updates for Money 2005 installed on your computer. To do this, follow these steps:  Open the Microsoft Money Sample file. To do this, follow these steps:  Quit Money 2005. Click Start, click Search, and then click All Files and Folders. In the All or part of the file name box, type Sample.mny . On the Look in menu, select the drive where Money 2005 is installed. By default, Money 2005 is installed in drive C. Click Search.</li> Locate and then double-click the Sample.mny file to start Money.</li></ol> </li> When you are prompted to download the Money 2005 updates, click Yes. If you are not prompted to download the Money 2005 updates, follow these steps: <ol style="list-style-type: lower-alpha;"> Make sure that you are connected to the Internet.</li> On the Tools menu, click Internet Updates, and then click Update Now.</li> Follow the instructions that appear on the screen to update Money 2005.</li></ol> </li> After the updates are installed, restart Money 2005, and then confirm that you have the latest updates for Money 2005. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Help menu, click About Microsoft Money.</li> Verify that the Money 2005 version number is 14.0.x.1105 or a later version number, where &quot;x&quot; identifies the specific Money 2005 product. For example, 120 is Microsoft Money Deluxe and 150 is the Microsoft Money Small Business.</li></ol> </li> After you confirm that the latest updates are installed for Money 2005, open your Money data file. To do this, click the name of your Money file on the File menu.</li></ol>

If the issue still occurs, remove the Investment Performance Chart from your Money 2005 home page. To do this, follow these steps: <ol> Open the Money Sample file.</li> On the Tools menu, click Settings.</li> Click Program Settings.</li> In the Display area, click Account List in the Start Money with this page open list.</li> On the File menu, click the name of your Money 2005 file, and then verify that your Money 2005 file now opens correctly.</li> If you can open your Money 2005 file correctly, customize the Money 2005 home page settings. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Tools menu, click Settings.</li> <li>Click Home page display options.</li> <li>In the Change Layout box, click Investment Performance, and then click Remove.</li> <li>Click Done.</li></ol> </li></ol>

Keywords: kbtshoot kbprb KB897037

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