Microsoft KB Archive/221157

= Forgotten identity passwords are not recoverable =

Article ID: 221157

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.0

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This article was previously published under Q221157



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
If you forget the password for your identity in Outlook Express, the password is not recoverable.



CAUSE
This issue can occur because it is not possible for Microsoft Support Professionals to break the password protection in a Microsoft program.



STATUS
This behavior is by design.



MORE INFORMATION
Microsoft has added password protection to the programs that are listed at the beginning of this article so that you can prevent unauthorized users from gaining access to important information. For this reason, if you are unable to gain access to information because you do not know the correct password, Microsoft Support Professionals cannot assist you, under any circumstances, in breaking passwords that are applied to files and features in Microsoft programs.

Keywords: kbpolicy kbprb KB221157

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