Microsoft KB Archive/931656

= FIX: You cannot use the Remote Desktop Connection feature or the Remote Desktop MMC to connect to a remote Windows Server 2003-based server =

Article ID: 931656

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Internet Explorer (Programming)

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SYMPTOMS
When you try to connect to a remote server that has Microsoft Windows Server 2003 or Microsoft Windows Server 2003, Itanium Edition installed, you experience one or more of the following issues:
 * You cannot use a domain account to connect to the remote server by using the Remote Desktop Connection feature (Mstsc.exe). When this issue occurs, the logon attempt stops responding when the user's profile is loaded.
 * You cannot use a domain account to connect to the remote server by using the Remote Desktop Microsoft Management Console (MMC) snap-in. When this issue occurs, the logon attempt stops responding when the user's profile is loaded. This issue occurs after the remote server is restarted.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Windows Server 2003, Itanium Architecture
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbtermserv kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB931656

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