Microsoft KB Archive/299659

= OFF2000: Error Message: MSOFFICE Caused an Invalid Page Fault in Shell32.dll =

Article ID: 299659

Article Last Modified on 1/31/2007

-

APPLIES TO


 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Windows Millennium Edition

-



This article was previously published under Q299659



Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972Computer viruses: description, prevention, and recovery



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you click a button on the Microsoft Office Shortcut Bar, you may receive an error message similar to the following:

MSOFFICE caused an invalid page fault in Shell32.dll.



CAUSE
This behavior can occur if your computer is running Microsoft Windows Millennium Edition (Me), and a version of any the following products that is incompatible with Windows Me is installed on your computer:
 * McAfee VirusScan
 * Symantec Corporation products including:
 * Norton AntiVirus
 * Norton CleanSweep
 * Norton CrashGuard
 * Norton Internet Security
 * Norton Personal Firewall
 * Norton SystemWorks
 * WinFax PRO



RESOLUTION
To resolve this issue, remove the incompatible program from your computer, or upgrade to a version that is compatible with Windows Me.

To determine whether the version of the Symantec product that you are running is compatible with Windows Me, browse to the following Symantec Web site and view the document &quot;Compatibility of current Symantec products with Microsoft Windows Me and Windows 2000&quot;:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/DOCID/2000011107215039

If you are running Norton AntiVirus Corporate Edition 7, browse to the following Symantec Web site and view the document &quot;Does Norton AntiVirus Corporate Edition 7.x support Windows Millennium Edition?&quot;:

http://service1.symantec.com/SUPPORT/ent-security.nsf/3d2a1f71c5a003348525680f006426be/36fdb09e473b52a988256a220026ac47?OpenDocument&Highlight=0,Windows,Millennium,Edition

To determine whether the version of McAfee VirusScan that you are running is compatible with Windows Me, browse to the following McAfee Web site and view the document &quot;Windows ME Compatibility&quot;:

http://www.mcafeehelp.com/displaydoc.asp?docid=341&CategoryId=207



MORE INFORMATION
For information about how to contact Symantec Corporation or McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OFF2000

Keywords: kberrmsg kbprb KB299659

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.