Microsoft KB Archive/86532

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Canon LBP-8 II Printer Err Msg: 21 Complex Data

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Q86532

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11

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SYMPTOMS
When you print a full page of text in landscape mode from Microsoft Windows 3.1, the Canon LPB-8 II printer may display the following error message and stop printing:

21 Complex Data

WORKAROUND
Changing the Graphics setting to 150 x 150 may correct this problem. However, the document will print in a lower resolution. To change this setting, do the following:


 * 1) Run Control Panel.
 * 2) Choose the Printers icon.
 * 3) Select the Canon LPB-8 II printer, and choose the Setup button.
 * 4) Under Graphics, select 150 x 150.

STATUS
Microsoft has confirmed this to be a problem in the Canon LBP-8 II printer driver version 3.09. We are researching this problem and will post new information here as it becomes available.

MORE INFORMATION
Printing in landscape mode on the Canon LBP-8 II may result in the above message when the text being printed is more than half a page in length. A document in landscape mode that contains less than half a page of text should print normally.

Printing in portrait mode does not seem to be a problem. Disabling Print Manager, the Fast Printing Direct To Port option, or TrueType fonts seems to have no effect on this problem.

Additional query words: 3.10 win31 3.11

Keywords :

Issue type :

Technology : kbWin3xSearch kbWin310 kbWin311