Microsoft KB Archive/941376

= Games for Windows LIVE games may become unresponsive or freeze when you browse gaming menus =

Article ID: 941376

Article Last Modified on 8/13/2007

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APPLIES TO


 * Games for Windows - LIVE

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SYMPTOMS
When you browse gaming menus, Games for Windows LIVE games may become unresponsive or freeze. Additionally, you may experience this issue during game play.



CAUSE
This issue may occur when you run the game on a computer that uses an AMD Dual-Core processor. AMD Dual-Core processors can cause instability when programs bypass the Windows API and directly use the Read Time Stamp Counter (RDTSC) instructions.



Install the AMD Dual-Core Optimizer
To resolve this issue, install the AMD Dual-Core Optimizer update from AMD on the gaming computer. For information about how to obtain and install the AMD Dual-Core Optimizer update, visit the following AMD Web site:

http://www.amd.com/us-en/Processors/TechnicalResources/0,,30_182_871_13118,00.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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