Microsoft KB Archive/331985

= ENTX: Hotmail Error 1503: The Server Is Temporarily Unable to Fulfill the Request =

Article ID: 331985

Article Last Modified on 1/9/2006

-

APPLIES TO


 * Microsoft Entourage X for Mac
 * Microsoft Office X for Mac Standard Edition

-



This article was previously published under Q331985



SYMPTOMS
When you try to use Microsoft Entourage X to access your MSN Hotmail, you receive the following error message, where  is your Hotmail e-mail address:

Could not receive mail from the account &quot;Hotmail.com: &quot;

Explanation

HTTP error. The server is temporarily unable to fulfill the request.

Error: 1503



CAUSE
On July 16, 2001 the MSN Simple Mail Transfer Protocol (SMTP) servers were upgraded to protect against unsolicited commercial e-mail messages, frequently referred to as &quot;spam.&quot; To continue to use your MSN account to send e-mail messages, you must also upgrade Entourage X.



RESOLUTION
To resolve this issue, download and install Microsoft Office v. X for Mac Service Release 1 (SR-1). This service release contains the changes that you must have to upgrade Entourage X so that it will work properly with your Hotmail account.

NOTE: You must install this service release to send e-mail messages.

For additional information about how to obtain the Office X for Mac Service Release 1, click the following article number to view the article in the Microsoft Knowledge Base:

323601 MACOFFX: How to Obtain and Install Office v. X for Mac Service Release 1 (SR-1)

Additional query words: MacOFFX Mac OFFX

Keywords: kbprb KB331985

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.