Microsoft KB Archive/928361

= The Zune software appears to stop progress and response during installation =

Article ID: 928361

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune software

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SYMPTOMS
When you install the Zune software from a disc, the installer may display the Checking for updates message for a long time. It seems that nothing is being installed and that no progress is being made.



CAUSE
This issue occurs because the computer is connected to the Internet but it cannot communicate with the service that provides the updates for the Zune software.



THINGS TO TRY
 Cancel the scan process that checks for updates. Click Cancel.

Note This cancels the scan. It does not cancel the installation.



Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928361

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