Microsoft KB Archive/327032

= OAER: Outlook Stops Responding and You Receive Error Report About V3drex.dll =

Article ID: 327032

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Outlook 2002 Service Pack 1 (SP-1)

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This article was previously published under Q327032



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid this problem again in the future.

ERROR SIGNATURE
This article describes a problem that can have the following error signatures: App Name     App Version      Module Name      Module Version      Offset -- Outlook.exe   x.x.x.x         V3drex.dll        version          000015c0 where
 * is a version number that is later than 10.0.2627.1.
 * is either 6.0.0.14 or 6.0.0.17.

Additionally, other offsets are possible.



SYMPTOMS
When you use Microsoft Outlook 2002, you may receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the error signature that is listed at the beginning of this article.



CAUSE
This problem may occur if you are using an old version of V3Pro 2002 Deluxe antivirus software. V3Pro 2002 Deluxe is made by Ahnlab, Inc. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



RESOLUTION
To resolve this problem, download and install the update for your V3Pro software from the following Ahnlab Web site:

http://home2.ahnlab.com/english/news/newsview.jsp?kind=2&num=95

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Keywords: kbbug KB327032

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