Microsoft KB Archive/928793

= FIX: SoapExceptionMsg messages are repeated and accumulate in the Spool table in the BizTalkMsgBoxDb database in BizTalk Server 2006 and in BizTalk Server 2004 =

Article ID: 928793

Article Last Modified on 11/21/2007

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APPLIES TO


 * Microsoft BizTalk Server 2006 Standard Edition
 * Microsoft BizTalk Server 2006 Developer Edition
 * Microsoft BizTalk Server 2006 Enterprise Edition
 * Microsoft BizTalk Server 2004 Standard Edition
 * Microsoft BizTalk Server 2004 Developer Edition
 * Microsoft BizTalk Server 2004 Enterprise Edition
 * Microsoft BizTalk Server 2004 Partner Edition

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SYMPTOMS
On a computer that is running Microsoft BizTalk Server 2006 or Microsoft BizTalk Server 2004, you may experience the following symptoms:
 * You notice many SoapExceptionMsg message routing failure reports in the Health and Activity Tracking message view.
 * The size of the Spool table in the BizTalkMsgBoxDb database increases very quickly.
 * SoapExceptionMsg messages are repeated and accumulate in the Spool table.



CAUSE
This problem occurs when the SoapExceptionMsg message is published to the message box without routing properties. When this behavior occurs, the SoapExceptionMsg message cannot find the subscribers. Therefore, the message box immediately redelivers the SoapExceptionMsg message to the orchestration instance. In this case, the SoapExceptionMsg message goes down the same logic path repeatedly. This behavior leads to a lock situation.



BizTalk Server 2006
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next BizTalk Server 2006 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have BizTalk Server 2006 installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

BizTalk Server 2006, x86 version

BizTalk Server 2006, x64 version

BizTalk Server 2004
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next BizTalk Server 2004 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Warning You cannot roll back this hotfix from the BizTalk Server environment. Therefore, make sure that you fully test this hotfix in a test environment before you apply this hotfix to a production environment. Do not try to use Add or Remove Programs to remove this hotfix because this does not roll back the database changes, and leaves the BizTalk Server environment in an inconsistent state.



Prerequisites
You must have BizTalk Server 2004 Service Pack 1 installed to apply this hotfix.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



MORE INFORMATION
After you install this hotfix, the SoapExceptionMsg message is suspended instead of being published to the message box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertiseinter kbhotfixserver kbqfe KB928793

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