Microsoft KB Archive/916334

= You must have administrative credentials to install Groove on a computer that is running Windows Vista, Windows XP, Windows 2000, or Windows NT =

Article ID: 916334

Article Last Modified on 8/14/2007

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APPLIES TO


 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Microsoft Office Groove 2007

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INTRODUCTION
To install or to upgrade Groove, you must log on to the computer as a user who has administrative credentials if one of the following conditions is true:
 * You want to install or to upgrade Microsoft Office Groove 2007 on a computer that is running one of the following operating systems:
 * Microsoft Windows Server 2003
 * Microsoft Windows XP
 * You want to install or to upgrade an earlier version of Groove on a computer that is running one of the following operating systems:
 * Windows XP
 * Microsoft Windows 2000
 * Microsoft Windows NT

If you are using a computer that is running Windows Vista, Windows Vista prompts you for administrative credentials.



MORE INFORMATION
Immediately after you install Groove as a user who has administrative credentials, log on to Windows again as the same user. Do this to complete some service registrations and other actions. After Groove is successfully installed, you do not have to log on as an administrator to run Groove. You can use Groove as a standard user as long as the Windows account has read/write permissions to the Groove data directories and program directory.

The default locations of these directories vary depending on the operating system and the version of Groove that you are using, as follows:  Groove 1.3 on a computer that is running any operating system:

C:\Program Files\Groove\data

 Groove Workspace 2.x or Groove Virtual Office 3.x on a computer that is running Windows NT:

C:\Program Files\Groove Networks\Groove

C:\WINNT\Profiles\ \Application Data\Groove Networks\Groove

 Groove Workspace 2.x or Groove Virtual Office 3.x on a computer that is running Windows 2000:

C:\Program Files\Groove Networks\Groove

C:\Documents and Settings\ \Application Data\Groove Networks\Groove

 Groove Workspace 2.x or Groove Virtual Office 3.x on a computer that is running Windows XP:

C:\Program Files\Groove Networks\Groove

C:\Documents and Settings\ \Application Data\Groove Networks\Groove

C:\Documents and Settings\All Users\Application Data\Groove Networks\Groove

 Groove 2007 on a computer that is running Windows Vista:

C:\Users\ \AppData\Local\Application Data\Microsoft\Office\Groove\User\Accounts

 Groove 2007 on a computer that is running Windows XP:

C:\Documents and Settings\  \Local Settings\Application Data\Microsoft\Office\groove

 Groove 2007 on a computer that is running Windows Server 2003:

C:\Documents and Settings\ \Local Settings\Application Data\Microsoft\Office\Groove

</li></ul>

If the Windows account does not have read/write permission to these directories, contact the system administrator.

Error messages
The following error messages indicate that you have insufficient permissions to install Groove: <ul> Error message 1

Error: Setup Failed to Launch installation engine: Class Not Registered

</li> Error message 2

Error extracting support files: Access denied

</li></ul>

The following error messages indicate that you have insufficient permissions to run Groove: <ul> Error message 3

Groove Error

</li> Error message 4

Cannot open database c:\Program Files\Groove Networks\Groove\Data\Schema.xss (80070005) HRESULT 0x80004005

</li> Error message 5

Access is denied

</li></ul>

Note You cannot continue to install or run Groove when you receive any of these error messages. You must have someone who has Administrative credentials install Groove or restart Groove for you.

Additional query words: TCN-00367 Groove2007

Keywords: kbtshoot kbexpertiseinter KB916334

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