Microsoft KB Archive/138926

= Print Jobs Not Clearing for Compaq Pagemarq Printers =

Article ID: 138926

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q138926



SYMPTOMS
When you print to a Windows NT 3.51 server connected to a Compaq Pagemarq 15 or Pagemarq 20 network laser printer, print jobs are not deleted from the print queue.



RESOLUTION
Check the firmware revision of your printer. Your Pagemarq printer should have a firmware revision of 1.13 or later. To obtain the latest firmware contact Compaq Technical Support at (800) 652-6672.

The products included here are manufactured by Compaq Computer Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt PageMark

Keywords: kb3rdparty kbprint KB138926

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