Microsoft KB Archive/941812

= The Server for Network File System service may stop responding on a Windows Server 2003 R2-based computer =

Article ID: 941812

Article Last Modified on 9/18/2007

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APPLIES TO


 * Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Datacenter x64 Edition
 * Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Enterprise x64 Edition
 * Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003 R2 Standard x64 Edition

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SYMPTOMS
A Windows Server 2003 R2-based computer that is running the Server for Network File System (NFS) service may stop responding. When this problem occurs, NFS client computers cannot access the NFS shared files that are on the NFS server.



CAUSE
This problem occurs if NFS server causes a deadlock.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Services for NFS and Windows Server 2003 R2 installed on the server. Or, you must have Microsoft Services for NFS and Windows Server 2003 R2 Service Pack 2 (SP2) installed on the server.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions


WORKAROUND
To work around this problem, restart the NFS server.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseadvanced kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB941812

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