Microsoft KB Archive/147849

= MSB: "Internal Error" or Computer Hangs When Starting =

Article ID: 147849

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition
 * Scholastic's The Magic School Bus Explores the Human Body for Macintosh
 * Scholastic's The Magic School Bus Explores the Ocean
 * Scholastic's The Magic School Bus Explores Inside the Earth
 * Scholastic's The Magic School Bus Explores in the Age of Dinosaurs
 * Scholastic's The Magic School Bus Explores the Rainforest
 * Scholastic's The Magic School Bus Explores the Solar System

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This article was previously published under Q147849



SYMPTOMS
When you run Magic School Bus title listed above on a computer using Windows 95/98, you may receive one or more of the following error messages:

Internal Error 300. Use Video for Windows version 1.1 or greater, not

-or-

Internal Error 416. Use Video for Windows 1.1 or greater, not

Additionally, the computer may stop responding (hang) before the opening screen is displayed.



CAUSE
This behavior can occur if Video for Windows is not installed correctly.



RESOLUTION
To resolve this problem, make sure the Motion Video Device (Media Control) setting is enabled.

If the problem persists, reinstall the Motion Video Device (Media Control) and Video codecs that are included with Windows.

Turning On Motion Video Device

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Multimedia.
 * 3) Click the Advanced or Devices tab.
 * 4) Double-click Media Control Devices.
 * 5) Click Motion Video Device (Media Control), and then click Properties.

NOTE: If the Windows 3.x Motion Video Device is installed, it is named MCI Driver For AVI.
 * 1) Make sure the Use This Media Control Device option is selected.
 * 2) Click OK. Restart Windows if you are prompted to do so.
 * 3) Start the Magic School Bus title.

If, after following these steps, the problem continues, reinstall the Motion Video Device and the Video codecs.

Reinstalling Motion Video Device

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add New Hardware.
 * 3) Click Next, click No, and then click Next.

NOTE: If you are using Windows 98, click Next, click Next, click No, and then click Next.
 * 1) In the Hardware Types box, click Sound, Video And Game Controllers, and then click Next.
 * 2) In the Manufacturers box, click Microsoft MCI. In the Models box, click Motion Video Device (Media Control). Click Next.
 * 3) Click Finish. Restart Windows if you are prompted.

For more information about MCI Devices, please see the following article in the Microsoft Knowledge Base:

142731 How to Install and Remove Codecs and MCI Devices in Windows 95

Reinstall Video Codecs
 Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs. Click the Windows Setup tab. In the Components list box, click Multimedia. Click Details. If the Video Compression option is selected, it may not be installed properly, and should be removed. To remove Video Compression, do the following:

<ol style="list-style-type: lower-alpha;"> Click the Video Compression check box to clear it, and then click OK.</li> Click OK again.</li> Repeat steps 1-5 to return to the Video Compression check box in Add/Remove Programs.</li></ol> </li> Click the Video Compression check box to select it.</li> Click OK, and then click OK again.</li> Follow the instructions on the screen.</li></ol>

For more information on Video codecs, please see the following article in the Microsoft Knowledge Base:

142946 Troubleshooting Video Codecs in Windows 95

<div class="moreinformation_section">

MORE INFORMATION
If, after following the above steps, you are still unable to run the Magic School Bus title, try the following procedure:

NOTE: The following steps involve creating, editing, renaming, and deleting files and folders. For more information about how to accomplish these tasks in Windows, see your Windows printed documentation or online Help.

<ol> Double-click My Computer.</li> On the View menu, click Options or Folder Options.</li> Click the View tab.</li> Make sure that the Show All Files option is selected, and the Hide MS-DOS File Extensions For File Types That Are Registered box is not selected.</li> Click OK.</li> In the Windows\System folder on your hard drive, rename the following files (if they exist):

indeov.drv

Ir21_r.dll

Ir32.dll

Mciavi.drv

Msvidc.drv

Msrle.drv

</li> Reinstall the Motion Video Device and the Video codecs. To do this, please follow the steps in the "RESOLUTION" section of this article.</li> Delete the appropriate Magic School Bus title's folder, and then reinstall the Magic School Bus program.</li></ol>

For additional troubleshooting information, please see the following articles in the Microsoft Knowledge Base:

142179 Troubleshooting .avi File Playback Problems in Windows 95

139806 Err Msg: MMSYSTEM266 The Device Could Not Be Loaded...

Additional query words: 1.00 msbsea ocean oceans frizz kbmm multimedia multi-media multi media error vfw video hand black errmsg hangs freezes earth kbfaq dinosaurs msbdinos winmsbdinos

Keywords: kbenv kberrmsg kbprb kbsetup kbtshoot KB147849

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