Microsoft KB Archive/330358

= Error message when you install Bluetooth keyboard software: &quot;Keyboard Error or No Keyboard Present&quot; =

Article ID: 330358

Article Last Modified on 3/6/2007

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APPLIES TO


 * Microsoft Optical Desktop Elite for Bluetooth
 * Microsoft Wireless Entertainment Desktop 7000
 * Microsoft Wireless Optical Desktop for Bluetooth

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This article was previously published under Q330358



SYMPTOMS
You install one of the products that are listed in the &quot;Applies to&quot; section and then try to restart the computer. When you do this, you may receive an error message that resembles the following error message:

Keyboard Error or No Keyboard Present

Press F1 to continue, DEL to enter setup

Additionally, the computer does not restart as expected.



CAUSE
This issue occurs because the system BIOS of some computers does not recognize the Bluetooth keyboard. Therefore, it does not detect any keyboard. This condition is recognized as an error, and therefore the boot sequence stops unexpectedly.



RESOLUTION
To resolve this issue, disable the Halt on error function in the BIOS. To determine how to access the BIOS and disable this function, see the manual that was supplied with your computer, or contact the computer manufacturer.

If you disable the Halt on error function in the BIOS, you still receive the error message. However, the computer continues to start. After Microsoft Windows has started, the Bluetooth devices work as expected.

If you cannot disable the Halt on error function, you can attach a PS/2 keyboard to the computer to avoid receiving this error message.

For information about how to contact your computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kberrmsg kbprb KB330358

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