Microsoft KB Archive/911384

= Error message when you open the Microsoft Dynamics CRM client for Microsoft Office Outlook: &quot;An error occurred loading Microsoft CRM functionality, try restarting Outlook&quot; =

Article ID: 911384

Article Last Modified on 12/31/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 4.0

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Symptom 1
When you open the Microsoft Dynamics CRM client for Microsoft Office Outlook, you receive the following error message:

An error occurred loading Microsoft CRM functionality, try restarting Outlook.

In the event log, error messages that resemble the following are logged.

Error message 1

The description for Event ID ( 2 ) in Source ( Microsoft CRM ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: MSCRM Platform Error Report: --

Error: Exception from HRESULT: 0x80040220.

Error Message: Exception from HRESULT: 0x80040220.

Error Details: Details on this error have not been provided by the platform.

Source File: Not available

Line Number: Not available

Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain at System.Web.UI.Page.ProcessRequest at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously).

Error message 2

The description for Event ID ( 16930 ) in Source ( MSCRMAddin ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 80004005,, CAddin::HrActivateAddin, 472.

Error message 3

The description for Event ID ( 5944 ) in Source ( MSCRMAddin ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 80004005,, CAddin::HrInitializeUI, 137.

Symptom 2
When you use Windows Vista with the Microsoft Dynamics CRM 4.0 client for Outlook and when you enable platform tracing, you receive an error message that resembles the following:

Client Configuration: [Error] COM registry keys appear to be corrupted. Rerun the CRM Configuration Wizard or contact your Microsoft Dynamics CRM administrator. ---> System.TypeLoadException: Retrieving the COM class factory for component with CLSID {1385B9FE-D8DA-4A39-B990-5C870F8CAAD3} failed due to the following error: 80131522. at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck) at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache) at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache) at System.Activator.CreateInstance(Type type, Boolean nonPublic) at Microsoft.Crm.Outlook.Diagnostics.ComponentObjectModelDiagnosticCheck.Execute(BackgroundWorker backgroundWorker)

--- End of inner exception stack trace ---

at Microsoft.Crm.Outlook.Diagnostics.ComponentObjectModelDiagnosticCheck.Execute(BackgroundWorker backgroundWorker) at Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheck.DeepExecute(BackgroundWorker backgroundWorker)



Cause 1
This problem occurs because the role that is assigned to the user account does not have Read access to the Saved View entity in Microsoft Dynamics CRM. See Resolution 1.

Cause 2
This problem occurs because the NetBIOS over TCP/IP (NetBT) layer returns an incorrect code. This code does not trigger a DFS failover in the DFS client engine. See Resolution 2.



Resolution 1
To correctly start the Microsoft Dynamics CRM client for Outlook, the role that is assigned to the user account must have Read access to the Saved View entity. To change the user's access, follow these steps:
 * 1) Open Microsoft Dynamics CRM.
 * 2) Click Settings, click Settings, click Business Unit Settings, click Users, and then double-click the user to open the user.
 * 3) Click Roles, double-click the role to open the role, click the Core Records tab, and then click to select Read access for the Saved View entity.

Resolution 2
For information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

933860 DFS failover does not occur when a client computer that is running Windows Vista tries to connect to a DFS root server that is unavailable, and you receive an error message: &quot;System error 1214 has occurred&quot;

Additional query words: crm crm30 crm3.0

Keywords: kbmbscrm40no kbtshoot kberrmsg kbmbsmigrate kbprb KB911384

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