Microsoft KB Archive/198083

= You cannot save an attachment with a long file name in Outlook =

Article ID: 198083

Article Last Modified on 4/13/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q198083



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
When saving an attachment file in Microsoft Outlook, you may get the following error message:

Can't create file:  Right-click the folder you want to create the file in, and then click Properties on the Shortcut menu to check your permissions for the folder.



CAUSE
The attachment file has a long file name and the volume, or hard disk on which you have your Temp folder, does not support long file names. Even if the attachment does not appear to have a long file name, this problem can occur if you have previously opened a file with the same name.



RESOLUTION
Move your Temp folder to a volume that supports long file names.



MORE INFORMATION
During the save process, Outlook creates a temporary file of the attachment in your Temp folder. This file will have a name at least as long as the attachment name so the Temp folder must support long file names.

Additional query words: OL2K OL2007

Keywords: kbprb KB198083

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