Microsoft KB Archive/128436

= Setup and Boot Hangs on HP Vectra XU/XUC Computer =

Article ID: 128436

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Server 3.5

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This article was previously published under Q128436



SYMPTOMS
A Hewlett-Packard (HP) Vectra XU or XUC computer with onboard AMD 79c974 SCSI controller and an AMD PCNET Ethernet LAN network interface card (NIC) may stop responding (hang) when Windows NT Setup attempts to detect the network interface card (NIC) in your computer. If Setup completes successfully, Windows NT may hang during the boot process.



RESOLUTION
To correct this problem:

 During Windows NT Setup, install the driver for the AMD 79c974 SCSI controller. The driver is included on the computer in the \MASTERS\SCSI\DISK1 subdirectory on the system partition of the hard disk. You can either copy the contents of the subdirectory to a blank floppy disk or point to the specific location on the hard disk during Windows NT Setup. If you have already upgraded the computer BIOS to Version 508, you must download SCSI200.EXE from the HP Bulletin Board Service (BBS) at (208) 344-1691. Extract the driver files and install these drivers provided for the AMD SCSI controller. During Windows NT Setup, use the default video driver (VGA or compatible) for both the HP Vectra XU and XUC computers.

The HP Vectra XU computer includes an integrated S3 864 video adapter and the HP Vectra XUC computer includes a Matrox Ultima Plus PCI video adapter. Windows NT includes the S3 video driver for the integrated S3 864 video adapter. Change your video driver:

 After the installation of Windows NT, download NT35.EXE from the HP BBS for the Matrox Ultima Plus PCI video adapter. Extract the driver files to a blank floppy disk. Run Control Panel, choose Display, and choose Change Display Type. Install the Matrox video driver by specifying the location of the floppy disk.</li></ol> </li> Setup up the network, not during Windows NT Setup, but after the installation of Windows NT is complete:

<ol style="list-style-type: lower-alpha;"> Download C0201.EXE from the HP BBS.</li> Run Control Panel, choose Network, and choose Add Adapter.</li> Select "<Other> Requires disk from manufacturer" and choose Continue.</li> Specify the location of the AMD PCNET Ethernet LAN NIC driver and install it.</li></ol> </li></ol>

NOTE: If you experience additional problems, refer to your hardware documentation or contact HP Technical Support at (208) 323-2551.

Additional query words: prodnt

Keywords: KB128436

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