Microsoft KB Archive/286328

= Offline Address Book Is Missing and Cannot Be Generated in Microsoft Exchange =

Article ID: 286328

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q286328



SYMPTOMS
When you click Download Address Book on the Synchronization menu in Microsoft Outlook, no address books are listed. Additionally, when you start the Exchange System Manager, the offline Address Book is not generated.

The following message is reported in the Windows NT Event Viewer application log:

Event ID: 9127

Event Type: Error

Event Source: MSExchangeSA

Event Category: OAL Generator

Description:

OALGen encountered error [0x80004005] while calculating the OALs.



CAUSE
This issue can occur if you did not enter a public folder store for the offline Address Book that it can replicate its contents to. By default, the offline Address Book replicates its contents to the public folder store of the server on which it is installed. If the public folder store is removed from the offline Address Book's replication configuration, then the symptoms that are described in the preceding section occur.



RESOLUTION
To resolve this issue:
 * 1) Start the Exchange System Manager, click Administrative Groups, and then click Folders.
 * 2) Right-click Public Folders, and then click View System Folders.
 * 3) Click to expand the offline Address Book object.
 * 4) Click Properties, click the Replication tab, and then verify that a public folder store is entered in the Replicate content to these public stores box.
 * 5) If a public folder store is not listed, click Add, and then enter the appropriate public store for the offline Address Book.
 * 6) Click Apply, and then click OK.
 * 7) Click to expand o=org/cn=addrlists/cn=oabs/cn=Default Offline Address List.
 * 8) Right-click offline Address Book Version 2, and click Properties.
 * 9) Click the Replication tab and verify that a public folder store is entered in the Replicate content to these public stores box.
 * 10) If a public folder store is not listed, click Add, and then enter the appropriate public store for the offline Address Book.
 * 11) Click Apply, and then click OK.

Additional query words: oal oab xcln ol missing 9117 9121 9131 9132 9133 PF exch2kp2w XADM

Keywords: kberrmsg kbprb KB286328

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