Microsoft KB Archive/175642

= OL97: CWIMPORT.EXE Error Importing from cc:Mail =

Article ID: 175642

Article Last Modified on 12/13/2002

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APPLIES TO


 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1

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This article was previously published under Q175642



SYMPTOMS
If you import messages from a cc:Mail postoffice into Microsoft Outlook 97, you may receive the following error message:

WMS Idle: CWIMPORT.EXE - Application Error The instruction at "0x00404f4df" referenced memory at "0x00000004". The Memory could not be "read".

Click on Ok to terminate the application Click on CANCEL to debug the application [ok] [Cancel]



WORKAROUND
This problem occurs when you attempt to import messages that have a body which appears as. To work around this problem try moving these messages in cc:Mail to a folder that you will not import. Then, import the other messages.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

151261 OFF97: How to Obtain and Install MS Office 97 SR-2



MORE INFORMATION
For more information on setting up and troubleshooting Outlook with a cc:Mail postoffice, please see the following article in the Microsoft Knowledge Base:

163290 OL97: Troubleshooting cc:Mail Connectivity in Outlook

Additional query words: 97

Keywords: kbbug kbfix qfe KB175642

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