Microsoft KB Archive/240322

= Reference Suite 2000 Err Msg: Kallisti Caused an Invalid Page Fault in Module Kallisti.exe =

Article ID: 240322

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Interactive World Atlas 2000
 * Microsoft Encarta World English Dictionary 2001
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q240322



SYMPTOMS
When you attempt to install one of the programs listed at the beginning of this article, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive one of the following error messages:

Kallisti caused an invalid page fault in module Kallisti.exe.

Kallisti caused an invalid page fault in module.



CAUSE
This behavior can occur if you are running one or more memory-resident programs that interfere with the installation.



RESOLUTION
To resolve this issue:

  Clean boot your computer. To clean boot your computer, use the appropriate steps for your version of Microsoft Windows.

Microsoft Windows 98
 Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. On the Tools menu, click System Configuration Utility. On the General tab, click Selective Startup, and then click to clear the following check boxes:

 Process Config.sys File Process Autoexec.bat File</li> Process Winstart.bat File (if available)</li> Process Win.ini File</li> Load Startup Group Items</li></ul> </li> Click OK. When you are prompted to restart the computer, do so.</li></ol>

NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.

For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Microsoft Windows 95
<ol style="list-style-type: lower-alpha;"> Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.</li> At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts.</li> Quit all running programs except Explorer and Systray. To do this, follow these steps:

<ol> Press CTRL+ALT+DELETE.</li> Click the program you want to quit, and then click End Task.</li> If you receive a message that the program is busy or not responding, click End Task again.</li></ol>

Repeat this step until you have quit all programs except Explorer and Systray.</li> Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.</li></ol>

For additional information about how to clean boot Windows 95, please see the following article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

</li> Delete the files in the Temp folder on your computer. To do this:

<ol style="list-style-type: lower-alpha;"> Click Start, and then click Run.</li> In the Open box, type temp, and then click OK.</li> On the Edit menu, click Select All.</li> Press the DELETE key.</li></ol> </li> <li>Reinstall the program.</li></ol>

If the issue continues to occur, clean the compact disc to remove fingerprints, smudges, and dust, any of which can cause read problems on compact discs. Gently wipe the silver side of the disc with a soft, lint-free cotton cloth. Do not use paper cloth, which may scratch the plastic or leave streaks.

NOTE: Wipe the compact disc using a linear motion from the center of the disc outward. Do not use a circular motion.

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MORE INFORMATION
If you are still unable to install the program, you may need to obtain an update file that corrects problems you may experience when you install the U.S. version of any of the programs that are listed at the beginning of this article.

For additional information about how to obtain this update file, click the article number below to view the article in the Microsoft Knowledge Base:

244726 Encarta 2000: Unable to Install Program

Additional query words: multi multi-media media mm kalisti crow

Keywords: kbenv kberrmsg kbimu kbprb kbsetup KB240322

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