Microsoft KB Archive/124843

Money: Err Msg: The PIN You Entered Was Invalid. Please Try …

PSS ID Number: Q124843 Article last modified on 08-18-1998

WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 Microsoft Money versions 4.0, 4.0a for Windows 95 == Microsoft Money versions 3.0 3.0a == 

= SYMPTOMS =

When you try to connect to Online Services, you may receive the following error message:

  The password or PIN you entered was wrong. Please try again. -or-   The PIN you entered was invalid. Please try again. 

= CAUSE =

If you are sure that your modem is working correctly and you have connected to your bank, this error message indicates one of the following:

  You were issued the wrong Personal identification Number (PIN) -or- </li>  You are typing the PIN incorrectly. This error could also occur if the database in which your PIN is stored is incorrect or corrupt. </li></ul>

= RESOLUTION =

To resolve this problem, contact your bank first to make sure everything is set up correctly. If necessary, request that they reset or give you a new PIN. Then, if necessary, call your service provider and request a new PIN.

= MORE INFORMATION =

You may use a false PIN up to five consecutive times before you need to call Online Services to reactivate your account.

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q121221 TITLE : Money: Modem Troubleshooting Guide for Windows 3.x

ARTICLE-ID: Q118894 TITLE : Support Phone Numbers for Money Online Services

= Additional query words: w_money tshoot id password On-Line 97 6.0 rex =

Keywords : kbdta kbonline Version : WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1998.