Microsoft KB Archive/821471

= Deadlock on Wldap32.dll Causes InetInfo.exe to Stop Responding =

Article ID: 821471

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Advanced Server

-





SYMPTOMS
Your Windows 2000-based computer may experience some of or all the following symptoms:
 * Port 25 connections are refused.
 * Server performance is sluggish.
 * Microsoft Exchange Server does not deliver mail.
 * Performance Monitor stops responding (hangs).



CAUSE
This issue may occur if the InetInfo.exe program stops responding while it tries to link with a deadlocked Wldap32.dll client library.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  19-Jun-2003  20:24  5.0.2195.6748     124,688  Adsldp.dll 19-Jun-2003 20:24  5.0.2195.6748     132,368  Adsldpc.dll 19-Jun-2003 20:24  5.0.2195.6748      63,760  Adsmsext.dll 19-Jun-2003 20:24  5.0.2195.6743     381,200  Advapi32.dll 06-Jun-2003 19:53  5.0.2195.6753      69,392  Browser.dll 19-Jun-2003 20:24  5.0.2195.6680     134,928  Dnsapi.dll 19-Jun-2003 20:24  5.0.2195.6663      92,432  Dnsrslvr.dll 19-Jun-2003 20:24  5.0.2195.6753      47,376  Eventlog.dll 19-Jun-2003 20:24  5.0.2195.6747     148,240  Kdcsvc.dll 18-Jun-2003 17:43  5.0.2195.6758     205,072  Kerberos.dll 26-Mar-2003 21:37  5.0.2195.6695      71,888  Ksecdd.sys 28-May-2003 20:39  5.0.2195.6749     509,712  Lsasrv.dll 28-May-2003 20:39  5.0.2195.6749      33,552  Lsass.exe 05-Apr-2003 00:12  5.0.2195.6680     117,520  Msv1_0.dll 19-Jun-2003 20:24  5.0.2195.6601     311,568  Netapi32.dll 19-Jun-2003 20:24  5.0.2195.6695     371,984  Netlogon.dll 19-Jun-2003 20:24  5.0.2195.6697   1,040,144  Ntdsa.dll 19-Jun-2003 20:24  5.0.2195.6742     392,464  Samsrv.dll 19-Jun-2003 20:24  5.0.2195.6737     131,344  Scecli.dll 19-Jun-2003 20:24  5.0.2195.6737     306,448  Scesrv.dll 17-Jun-2003 17:54  5.0.2195.6756   4,576,768  Sp3res.dll 19-Jun-2003 20:24  5.0.2195.6601      51,472  W32time.dll 16-Aug-2002 13:32  5.0.2195.6601      57,104  W32tm.exe 19-Jun-2003 20:24  5.0.2195.6741     126,224  Wldap32.dll



WORKAROUND
To work around this issue, restart InetInfo.exe.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: freeze crash

Keywords: kbhotfixserver kbqfe kbqfe kbbug KB821471

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.