Microsoft KB Archive/254461

{|
 * width="100%"|

Windows 2000 Professional Hangs After IntelliPoint Version 2.2 is Installed

 * }

Q254461

-

The information in this article applies to:


 * Microsoft Windows 2000 Professional

-

SYMPTOMS
After you install Microsoft IntelliPoint version 2.2 on a computer running Microsoft Windows 2000 Professional, and then try to restart the computer, the computer stops responding (hangs). If you press CTRL+ALT+DELETE, nothing happens.

CAUSE
The IntelliPoint version 2.2 software is not compatbile with Windows 2000.

RESOLUTION
To resolve this issue, download the IntelliPoint software version 3.1a for Windows from the following Microsoft Web site:

"http://www.microsoft.com/products/hardware/mouse/driver/drivers_pc31a.htm"

MORE INFORMATION
For more information on compatible hardware for Windows 2000, consult the Windows NT Hardware Compatibility List (HCL). This is a compilation of computers and computer hardware that have been extensively tested with Windows NT for stability and compatibility. Microsoft Product Support Services uses the HCL to determine whether or not a computer is supported for use with the Windows NT operating system. The latest HCL is available from the following Microsoft Web site:

"http://www.microsoft.com/hcl/default.asp" NOTE: To obtain the text file of the Windows 2000 HCL, click the following Microsoft FTP site:

"ftp://ftp.microsoft.com/services/whql/win2000hcl.txt"

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 2000 Professional.

Additional query words: hang lock freeze

Keywords : w2000basic w2000device KBW2KHOME

Issue type : kbprb

Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro