Microsoft KB Archive/940710

= Non-English characters in the subject of an e-mail message are replaced with question marks when the message is received in Outlook 2003 in an Exchange 2007 organization =

Article ID: 940710

Article Last Modified on 11/1/2007

-

APPLIES TO


 * Microsoft Exchange Server 2007 Enterprise Edition
 * Microsoft Exchange Server 2007 Standard Edition

-



SYMPTOMS
Consider the following scenario. In a Microsoft Exchange Server 2007 organization, you send an e-mail message that contains non-English characters in the subject to a Microsoft Office Outlook 2003 user. For example, the Subject box of the message contains German characters or Chinese characters. Additionally, the Outlook 2003 user has Out of Office replies enabled. In this scenario, the non-English characters in the subject of the Out of Office message that you receive are replaced with question marks (?).

For example, the subject of the original message reads as follows:

test  test

However, the subject of the Out of Office message that you receive reads as follows:

OOF:test ??? test



CAUSE
This problem occurs because the Outlook 2003 Out of Office messages template is not handled correctly in UTF-8. This causes the non-English charters to be replaced with question marks.



RESOLUTION
To resolve this problem, install Update Rollup 5 for Exchange 2007. For more information about Update Rollup 5 for Exchange 2007, click the following article number to view the article in the Microsoft Knowledge Base:

941421 Description of Update Rollup 5 for Exchange Server 2007



WORKAROUND
To work around this problem, use Microsoft Office Outlook 2007 to read e-mail messages.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: garbled

Keywords: kbfix kbhotfixrollup kbexpertiseinter KB940710

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.