Microsoft KB Archive/834008

= You cannot send a document as an e-mail message from an Office 2003 program =

Article ID: 834008

Article Last Modified on 12/18/2006

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APPLIES TO


 * Microsoft Office Access 2003
 * Microsoft Office Excel 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Project Professional 2003
 * Microsoft Office Project Standard 2003
 * Microsoft Office Visio Professional 2003
 * Microsoft Office Visio Standard 2003
 * Microsoft Office Word 2003

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to send a Microsoft Office 2003 document as an e-mail message for review or as an attachment in an e-mail message in one of the Office 2003 programs that are listed in the &quot;Applies to&quot; section of this article, the menu command to send the document as an e-mail message or as an attachment is either missing or is not available.



CAUSE
This behavior may occur when you use a third-party mail client as your e-mail editor.



WORKAROUND
Use one of the following methods to work around this behavior.

Method 1: Change the default mail client to Microsoft Outlook
To do this, follow these steps:
 * 1) Start Microsoft Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Programs tab.
 * 4) In the E-mail box, select Microsoft Outlook.
 * 5) Click OK.

Method 2: Verify the registry settings
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.  Close all your open programs in Microsoft Windows. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem registry key. You should have the following registry values listed in the  key:  If any one of the registry values are missing in the  key of the registry, follow these steps to add the values: <ol style="list-style-type: lower-alpha;"> With the  key selected, point to New on the Edit menu, and then click String Value.</li> Type the name of the value that is missing from your registry as it is listed in the table that is in step 5, and then press ENTER.</li> With the value from step 6b selected, click Modify on the Edit menu.</li> In the Value data box of the Edit String dialog box, type the value for the missing string value.</li> Repeat steps 6a to 6d for each value that is missing from the table that is in step 5.</li></ol> </li> On the File menu, click Exit.</li></ol>

Most Office 2003 programs display the e-mail options automatically if the required registry keys are present. If your Office 2003 program does not display the e-mail options after you complete these steps, you must add the e-mail options to your Office 2003 program. To do this, following these steps:
 * 1) On the Tools menu, click Customize.
 * 2) On the Commands tab, click File in the Categories list.
 * 3) In the Commands list, click the command that you want (such as Mail Recipient), and then drag the command to the File menu.
 * 4) Click Close to close the Customize dialog box.

<div class="moreinformation_section">

MORE INFORMATION
Earlier versions of Microsoft Office use both the registry and the Win.ini file for MAPI information. Office 2003 only uses the registry for MAPI information.

For more information, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms526486.aspx

Additional query words: gray grayed grey greyed missing lotus notes

Keywords: kbpending kbprb KB834008

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