Microsoft KB Archive/887271

= Top client/server support issues in Microsoft Exchange =

Article ID: 887271

Article Last Modified on 11/30/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

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INTRODUCTION
This article lists the issues that Microsoft Product Support Services has identified as the top client/server support issues in Microsoft Exchange. This article contains links to relevant content. This article specifically addresses issues for the Professional and Premier customer segments for the following product areas:
 * Microsoft Outlook. This includes topics that are related to Microsoft Exchange connectivity.
 * Microsoft Outlook Web Access.
 * Exchange Mobility. This includes topics that are related to remote procedure call (RPC) over HTTP.



1.1 Setup and deployment issues
828377 Supported installation methods for deploying Office 2003

829898 Support WebCast: Deploying Microsoft Office 2003 in an enterprise computing environment

&quot;Overview of an Outlook deployment&quot; in the Office 2003 Editions resource kit:

http://office.microsoft.com/en-us/ork2003/HA011402511033.aspx

1.2 Remote procedure call (RPC) troubleshooting
839862 How to troubleshoot the RPC Cancel Request dialog box in Outlook 2003 or in Outlook 2002

325930 How to troubleshoot connectivity issues that are caused by RPC client protocol registry entries

830914 You receive an &quot;RPC is not configured properly&quot; error message when you are using an Exchange Server e-mail account and you start Outlook 2003

1.3 Cached Exchange Mode and offline Address Book issues
870926 Description of Outlook 2003 with Cached Exchange Mode in an Exchange Server 2003 environment

871132 Exchange clients may download the whole offline Address Book when they try to download incremental offline Address Book changes in Outlook 2003

821299 Synchronization takes longer than expected in Cached Exchange Mode in Outlook 2003

826252 A folder that you created when Outlook is configured to use Exchange Cached Mode appears in Outlook, but you cannot view messages in that folder

823580 How to configure how the Offline Address Book is downloaded when you use Outlook 2003 in Cached Exchange Mode

831124 How to force Outlook 2003 to resolve proxy addresses and custom properties in Cached Mode

1.4 Security issues
817878 Attachments remain in the Outlook Secure Temporary File folder when you exit Outlook 2003

287887 Outlook 2003 and Outlook 2002 do not restrict access to attachments with an .eml file extension

290499 Administrator information about e-mail security features

&quot;Customizing security settings by using the Outlook Security Template&quot; in the Office 2003 Editions resource kit:

http://office.microsoft.com/en-us/assistance/HA011402931033.aspx

&quot;Configuring Outlook security features to help prevent viruses&quot; in the Office 2003 Editions resource kit:

http://office.microsoft.com/en-us/assistance/HA011402911033.aspx

1.5 Rules issues
826964 Rules that you created in Outlook 2002 are not visible in Outlook 2003, but the rules are visible in OWA

826265 Rules may become corrupted when you access them from multiple versions of Outlook

1.6 Calendar and meeting request issues
890436 How to troubleshoot missing and duplicate appointments

286166 Outlook Calendar and Task reminders do not appear as expected in Outlook 2002 and Outlook 2003

872839 Issues that are fixed in Outlook 2003 by Office 2003 Service Pack 1

829217 Considerations when you use the Delegate Access feature in Microsoft Outlook

&quot;Outlook meeting requests: Essential do’s and don’ts&quot; from the Microsoft Office Online Web site:

http://office.microsoft.com/en-us/assistance/HA011276781033.aspx

1.7 Delegate Access issues
829217 Considerations when you use the Delegate Access feature in Microsoft Outlook

826968 You may receive an error message when a delegate tries to view a message in your Inbox in Outlook 2003 or Outlook 2002

309185 Meetings that are placed in an owner's calendar by a Delegate do not display free/busy information for additional meeting attendees in Outlook

&quot;Allow a delegate to see private appointments&quot; from the Microsoft Office Online Web site:

http://office.microsoft.com/en-us/assistance/HP052516431033.aspx

&quot;Delegate Access&quot; from the Microsoft Office Online Web site:

http://office.microsoft.com/en-us/assistance/CH063566511033.aspx

1.8 Mail item issues
291613 How to send e-mail messages that remain in your Outbox in Outlook 2003 and Outlook 2002

1.9 Local policies and Group Policy issues
826170 Administrators can use Office policy templates with the Group Policy settings of Windows

&quot;Policy template files&quot; in the Office 2003 Editions resource kit:

http://office.microsoft.com/en-us/assistance/HA011513601033.aspx

2.1 How to set up a front-end/back-end configuration
837852 Windows Clustering is not supported on front-end servers in Exchange Server 2003

822443 Front-end server considerations in Exchange Server 2003

&quot;Hardening Exchange 2003 servers&quot;

http://technet.microsoft.com/en-us/library/faecb78b-8453-4192-966e-06b05d49103f.aspx

&quot;Introduction to Exchange Server 2003 and Exchange 2000 front-end and back-end topology guide&quot;

http://technet.microsoft.com/en-us/library/9713985e-8847-4104-be02-6d00af9243e1.aspx

&quot;Microsoft Exchange 2000 Server front-end and back-end topology&quot;

http://www.microsoft.com/technet/prodtechnol/exchange/2000/maintain/e2kfront.mspx

2.2 The authentication method causes OWA logon problems
282805 Basic authentication box is displayed when you log on to OWA

267906 How to set up OWA for UPN logon names

183545 NTLM authentication fails between two computers with OWA

327843 Troubleshooting Outlook Web Access logon failures in Exchange 2000 and in Exchange 2003

2.3 OWA problems that are caused by the IIS Lockdown Tool and the URLScan tool
309508 IIS Lockdown and URLscan configurations in an Exchange environment

325965 The URLScan tool may cause problems in Outlook Web Access

2.4 SMTP address of a user does not match the recipient policy, and OWA logon failures
269498 Cannot log on to an Exchange 2000 mailbox with Outlook Web Access

293386 HTTP 401 or 404 error messages when you access OWA implicitly or explicitly

812220 Using explicit logons with Outlook Web Access

2.5 Host header configuration, and incorrect configuration of the Internet Information Services default Web site
312422 &quot;HTTP 404&quot; error appears when you try to log on to OWA through a front-end server in a cluster

287726 How to configure host header and authentication information in Exchange 2000 Outlook Web Access on a Windows 2000 cluster server

248033 Common reasons IIS Server returns &quot;HTTP 404 - File not found&quot; error

319878 How to make Outlook Web Access the default Web site

328242 You receive an error message when you try to change passwords if OWA is not installed in the default Web site

2.6 A firewall causes problems in Outlook Web Access
267910 Outlook Web Access error message &quot;Internal Server Error&quot; with certain firewalls

328663 Outlook Web Access does not show contents of inbox or other folders

280132 Exchange 2000 Windows 2000 connectivity through firewalls

Exchange Server 2003 and Exchange 2000 Server front-end and back-end topology guide, &quot;Chapter 6: Configuring firewalls&quot;

http://www.microsoft.com/technet/prodtechnol/exchange/guides/E2k3FrontBack/059cd3ae-836f-4a74-89c0-823d8df7a98f.mspx

2.7 NTFS file system permissions cause logon problems in Outlook Web Access
327843 Troubleshooting Outlook Web Access logon failures in Exchange 2000 and in Exchange 2003

2.8 A default port has been changed, and public folders cannot be accessed in Outlook Web Access
278339 TCP/UDP ports used by Exchange 2000 Server

313905 Public folders are not accessible in OWA if you change the default port; fix requires Exchange 2000 Service Pack 1

313932 Public folders are not accessible in OWA if you change the default port; fix requires Exchange 2000 Service Pack 2

325920 Error message when you view public folders in Exchange System Manager

3. Exchange Mobility
888812 TechNet Support WebCast: An overview of RPC over HTTP in Microsoft Exchange Server 2003 and Microsoft Office Outlook 2003

For more information about the top issues that are related to Exchange Mobility, visit the following Microsoft TechNet Web site:

http://www.microsoft.com/technet/prodtechnol/exchange/2003/top10kb.mspx

Additional query words: OWA

Keywords: kbtshoot KB887271

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