Microsoft KB Archive/131220

E-Mail Mail Run Fails When Bob is Installed to Root Directory

PSS ID Number: Q131220 Article last modified on 03-19-1997

1.00

WINDOWS

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========================================================= 1.00 WINDOWS kbusage kberrmsg kbprb

= SUMMARY =

You will not be able to complete a Mail Run if Bob is installed to the Root Folder of the hard drive.

= SYMPTOMS =

You are able to enter Bob Mailroom, but when you attempt a Mail Run, you get the following error message:

Sorry I’m having e-mail connecting problems…please close all other programs and try again.

= CAUSE =

This error may occur when Bob is installed to the root directory or folder of a hard drive. For example, D: instead of D:.

During Setup, Bob asks if you want to install Bob in C:. If you decide to install Bob in your D drive but fail to type, the program installs in the root directory.

When Bob is installed to the root directory of a hard drive, Bob E- mail will not operate correctly.

= RESOLUTION =

Remove Bob and reinstall to any valid subdirectory using the following steps.

CAUTION: Moving Bob to a different directory means Bob cannot find any previous custom changes or personal information files, such as your password, room changes, CheckBook and Letter Writer files.

For additional information about saving personal changes, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q131272 TITLE : Moving Bob to Another Directory or Drive

The following steps assume your hard drive is drive D.

  Run Bob Setup from the original disks. Do not use the Bob Setup icon. For detailed instructions setup, refer to the Bob Magazine Premiere Issue.   Click Remove All button to remove Bob.   Run Bob Setup again to reinstall. When prompted for the directory, type D:&quot; for the directory, instead of D:.   This step is optional but recommended to clean up duplicate directories (folders) on your hard drive. Using File Manager or Windows Explorer, delete the following directories from your hard drive. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help. D: D: D: D: D: D: D: D: D: D: D: D: D: 

KBCategory: kbusage kberrmsg kbprb KBSubcategory: b_shell b_mailroom

= Additional reference words: 1.00 w_bob e-mail electronic email =

Keywords : B_mailroom b_shell Version : 1.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.