Microsoft KB Archive/274543

= MSN Companion E-mail: Hotmail appears to be temporarily unavailable =

PSS ID Number: 274543

Article Last Modified on 10/30/2003

-

The information in this article applies to:


 * MSN Companion 1.0
 * MSN Companion 2.0

-



This article was previously published under Q274543



SYMPTOMS
E-mail functionality in MSN Companion does not work. This issue may occur at any point in the MSN Companion interface when you use e-mail, including the Setup sequence or &quot;out of box experience&quot; (OOBE).



CAUSE
This problem is caused by one of two events:


 * The Hotmail e-mail servers are down.
 * The Hotmail distributed authoring and versioning (DAV) service that allows MSN Companion to access the mailbox is down.



RESOLUTION
To determine whether Hotmail outage is affecting your ability to access e-mail in MSN Companion, attempt to access Hotmail using Outlook Express.

To determine whether Hotmail outage is affecting your ability to access e-mail in MSN Companion


 * 1) Identify an existing Hotmail account you can use to test this issue, preferably a test account.
 * 2) In Outlook Express, click Tools, and then click Accounts.
 * 3) Click Add, click Mail, enter the Hotmail e-mail address in the test box, and then click Next.
 * 4) Click Next again, and then enter the password for the Hotmail account in the text box.
 * 5) Click Next, and then click Finish.

Now you can see your Hotmail mailbox in Outlook Express.
 * 1) Click Tools, click Account, and set this account as the default mail account, so that all new mail you send will get sent from this specific Hotmail account.
 * 2) Go to the Inbox for the Hotmail account you specified.

If there is an error, Hotmail may be temporarily down.
 * 1) Send an e-mail message to yourself.

If the message does not get sent and an error appears, Hotmail is temporarily down.
 * 1) If Hotmail is down, try again in a few minutes or hours.



STATUS
Microsoft has confirmed that this is a problem in MSN Companion Version#1.0.



MORE INFORMATION
Additional query words: kbimu

Keywords: kbinfo kbprb KB274543

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.