Microsoft KB Archive/315004

= OL2000: Error Message: Outlook Has Encountered a Problem and Needs to Close. We Are Sorry for the Inconvenience =

Article ID: 315004

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q315004



SYMPTOMS
When you try to start Outlook, you may receive the following error message:

Outlook has encountered a problem and needs to close. We are sorry for the Inconvenience.



CAUSE
This behavior can be due to a software conflict caused by McAfee Personal Firewall (Guard Dog) or McAfee Internet Security 4.0.



RESOLUTION
To resolve this behavior, either remove the Personal Firewall (Guard Dog) software or contact McAfee technical support for information about how to configure the Personal Firewall.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact McAfee.com Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: OL2K

Keywords: kberrmsg kbprb kb3rdparty KB315004

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