Microsoft KB Archive/830355

= You Cannot Use Outlook 2003 over the Internet by Using Your User Principal Name (UPN) =

Article ID: 830355

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Office Outlook 2003

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SYMPTOMS
After you log on to a network over the Internet and then start Microsoft Office Outlook 2003, if you click Send/Receive or if Outlook 2003 automatically checks for new e-mail messages, you are prompted to reenter your Microsoft Exchange server name and your user account name.

If you try to verify your account name, you receive the following error message:

The name could not be resolved. Operation failed.

After you close the error message, Outlook 2003 still tries to process the Send/Receive request and then abruptly quits, and you receive the error code 0x8004011c.

This problem occurs if the following conditions are true:
 * You use virtual private network (VPN) or remote procedure call/Hypertext Transfer Protocol (RPC/HTTP) to log on.
 * You use your user principal name (UPN) (in the form of @ .com).



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version        Size       File name --  22-Oct-2003  02:36  5.1.2600.1309  1,175,552  Ole32.dll 22-Oct-2003 02:37  5.1.2600.1311    534,528  Rpcrt4.dll 22-Oct-2003 02:36  5.1.2600.1309    263,168  Rpcss.dll

Windows XP 64-bit Edition
  Date         Time   Version        Size       File name    Platform 22-Oct-2003 03:04  5.1.2600.1309  4,312,576  Ole32.dll    IA-64 22-Oct-2003 03:04  5.1.2600.1311  2,312,192  Rpcrt4.dll   IA-64 22-Oct-2003 03:04  5.1.2600.1309    751,104  Rpcss.dll    IA-64 22-Oct-2003 02:36  5.1.2600.1309  1,175,552  Wole32.dll   x86 22-Oct-2003 02:02  5.1.2600.1311    508,416  Wrpcrt4.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbbug kbfix kblogin kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB830355

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