Microsoft KB Archive/181430

= OL98: (IMO) Password Error Connecting to Internet Mail Provider =

Article ID: 181430

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q181430



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
You may receive the following error message when dialing your Internet Mail Service:

The computer you are dialing in to cannot establish a dial-up networking connection. Check your password and then try again.



CAUSE
The User Name and/or Password are incomplete or incorrect in either the Internet Mail account or in the Dial-Up Networking connectoid.

NOTE: In some instances, you may receive this error when your Internet Mail servers are unavailable.



RESOLUTION
Make sure the User Name and Password are either both correct or both empty in the Incoming Mail Server box of the Account properties. If the User Name and Password are empty, also make sure the User Name and Password are both correct in the Connect To dialog box of the Dial-Up Networking connectoid.

NOTE: The Incoming Mail Server in the Internet Mail account takes precedence over the information in the Dial-Up Networking connectoid. However, if the Account Name and Password are blank, this information is taken from the Dial-Up Networking connectoid.



Verify the Internet Mail Service "Incoming Mail Server" Information

 * 1) In Outlook, click Accounts on the Tools menu.
 * 2) Click to select your mail account and then click Properties.
 * 3) In the dialog box, click the Connection tab.
 * 4) Click to select the "Connect using my phone line" check box.
 * 5) Make sure the proper Dial-Up Networking connectoid is selected in the, "Dial using the following connection."
 * 6) On the General tab, ensure that the Account Name and Password fields are either both correct or both empty.
 * 7) Click OK to close all dialog boxes.

If the Account Name and Password above are empty, this information must be stored in the Dial-up Networking connectoid.

Verify the Dial-Up Networking "Connect To" Information

 * 1) Double-click the My Computer icon on your desktop.
 * 2) Double-click the Dial-Up Networking icon.
 * 3) Double-click the dial-up connectoid used to connect to your Internet provider.
 * 4) On the Connect To dialog box, make sure that the User Name and Password fields are both correct.

