Microsoft KB Archive/262870

= OL2000: Outlook Stops Responding After You Install Personal Folders File Backup Add-in =

Article ID: 262870

Article Last Modified on 10/6/2005

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q262870



SYMPTOMS
When you install the Microsoft Outlook personal folder file Backup tool from the Microsoft Web Site and start Outlook with the embedding option, you may receive an access violation or an error message may be logged in the Application event log, and you may receive the following error message:

The instruction at &quot;0x30a6645f&quot; referenced memory at &quot;0x00000000&quot;.

The Memory could not be &quot;read&quot;.

Click OK to terminate the application.

Click CANCEL to debug the application.

-Or-

If you use OLE automation to launch Outlook from another application [using CreateObject(Outlook.Application)].



CAUSE
When you create an instance of Outlook by OLE, add-in modules are loaded and released by the add-in manager. In this case, the Outbak.dll file (Outlook 2000 personal folder file Backup module) registers to the add-in manager, loads, and then releases by itself.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese-language version of this fix should have the following file attributes or later.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug kbfix kbqfe kboffice2000presr2fix kbhotfixserver KB262870

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.