Microsoft KB Archive/898807

= Outlook Express 6.0 crashes when you click the certificate icon in the preview pane header =

Article ID: 898807

Article Last Modified on 5/2/2005

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APPLIES TO


 * Microsoft Outlook Express 6.0
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
Consider the following scenario. You receive a digitally signed e-mail message in Microsoft Outlook Express 6.0. When you click the certificate icon in the preview pane header to display the certificate details, Outlook Express 6.0 crashes. Additionally, you receive the following error message:

Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience.

An event that is similar to the following is logged in the Application log: Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 4/25/2005

Time: 8:39:17 AM

User: N/A

Computer: Outlook_Client

Description: Faulting application msimn.exe, version 6.0.2900.2180, faulting module msoe.dll, version 6.0.2900.2180, fault address 0x00080ef1.



CAUSE
This problem occurs if there is no message selected when you click the certificate icon in the preview pane header.



WORKAROUND
To work around this problem, click to select the digitally signed message before you click the certificate icon in the preview pane header.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook Express 6.0 running on a Microsoft Windows XP Service Pack 2-based computer.

Additional query words: hang stop responding

Keywords: kbtshoot KB898807

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