Microsoft KB Archive/97085

= 3COM: Mail Moves Only in One Direction =

Article ID: 97085

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to 3Com 3+Mail 1.0

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This article was previously published under Q97085



SYMPTOMS
In the Microsoft Mail Gateway to 3Com 3+Mail version 1.0, mail moves from Microsoft Mail to 3Com 3+Mail, but does not move in the opposite direction.



CAUSE
One of the following can cause this error:
 * A message is stranded
 * A message is corrupted
 * A message has more than 99 recipients
 * A message is too large for the gateway to process



RESOLUTION
To address this problem, perform these two steps:  Purge the process directories to remove any stranded mail. For more information on this process, query in the Microsoft Knowledge Base on the following words:

3Com and stranded and process

 If the problem remains, delete the first message in the queue to go from 3Com 3+Mail to Microsoft Mail. To perform this step, log in as a 3Com 3+Mail Name/Mail administrator anywhere on the network, it is not necessary to log in at the gateway PC. Use the 3Com 3M.EXE command-line utility to send the 3M DEL1M command to the _GATEWAY user to delete only the oldest message. Delete one file at a time to purge the gateway, then restart it. Correct the problems in the deleted messages and resend them.

Additional query words: 1.00

Keywords: KB97085

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