Microsoft KB Archive/891069

= The computer may stop responding when you use a USB audio device on a Windows 2000 SP3-based computer or on a Windows 2000 SP4-based computer =

Article ID: 891069

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
When you use a universal serial bus (USB) audio device on a Microsoft Windows 2000 Service Pack 3 (SP3)-based computer or on a Microsoft Windows 2000 Service Pack 4 (SP4)-based computer, the computer may stop responding. A memory-dump analysis may contain debug information that is similar to the following:

FOLLOWUP_IP:usbaudio!PCMCompleteCallback+1a bf92e2ba 8b510c mov edx,[ecx+0xc] SYMBOL_NAME: usbaudio!PCMCompleteCallback+1a MODULE_NAME: usbaudio IMAGE_NAME: usbaudio.sys DEBUG_FLR_IMAGE_TIMESTAMP: 3803cad4 STACK_COMMAND: .cxr ffffffffbe8a25c0 ; kb FAILURE_BUCKET_ID: 0x1E_usbaudio!PCMCompleteCallback+1a BUCKET_ID: 0x1E_usbaudio!PCMCompleteCallback+1a Followup: WADD



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows 2000 SP3 or Windows 2000 SP4 installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version            Size    File name -- 10-Jan-2005 11:37  5.0.2195.7019      69,328  Usbaudio.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hang

Keywords: kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB891069

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