Microsoft KB Archive/921332

= Your contact can hear but you cannot hear your contact when you use LifeCam together with Windows Live Messenger to make a video call =

Article ID: 921332

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft LifeCam NX-6000
 * Microsoft LifeCam NX-3000
 * Microsoft LifeCam VX-7000
 * Microsoft LifeCam VX-6000
 * Microsoft LifeCam VX-3000
 * Microsoft LifeCam VX-1000

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SYMPTOMS
When you use a Microsoft LifeCam together with Windows Live Messenger to make a video call, your contact can hear you. However, you cannot hear your contact.



CAUSE
This behavior occurs when one of the following conditions is true:
 * Your contact's microphone is not working correctly
 * Your speakers are not working correctly.



Verify that your contact's microphone is working correctly
To do this, have your contact follow these steps:
 * 1) In Windows Live Messenger, if you cannot see the menu, click Show Menu.
 * 2) On the Tools menu, click Audio and Video Setup.
 * 3) Click Next two times. On the Microphone page, verify that the correct microphone is selected on the Select the microphone you would like to use drop-down list.
 * 4) Click Next, and then click Finish.

Verify that your speakers are working correctly
To do this, follow these steps:
 * 1) In Windows Live Messenger, if you cannot see the menu, click Show Menu.
 * 2) On the Tools menu, click Audio and Video Setup.
 * 3) Click Next. On the Speakers page, verify that the correct sound system is selected on the Select the speakers or headset you would like to use drop-down list.
 * 4) Click Play Sound, and then verify that you hear the sounds correctly.
 * 5) Click Stop Sound.
 * 6) Click Next two times, and then click Finish.

Additional query words: silent



Keywords: kbtshoot kbprb kbexpertisebeginner KB921332

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