Microsoft KB Archive/235662

= You receive "Internal Error 2344" and "Installer ended prematurely because of an error" error messages when you run Office 2000 Setup =

Article ID: 235662

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q235662



SYMPTOMS
When you run Setup, or you click Detect and Repair on the Help menu, you may receive the following error messages:

Internal Error 2344: Please contact product support for assistance.

-and-

Installer ended prematurely because of an error.



CAUSE
This problem may occur if the Imagehlp.dll file is missing from your computer. The file may be missing if one of the following is true:
 * You removed McAfee VirusScan 4.0.2 from your computer. The removal program for VirusScan can remove the Imagehlp.dll file.

-or-
 * You upgraded to a version of McAfee VirusScan that is later than 4.0.2. The upgrade program for VirusScan can remove the Imagehlp.dll file.



RESOLUTION
To correct this problem, use one of the following methods.

Method 1: Use Extract.exe
 Open Microsoft Windows Explorer. Copy the Extract.exe file from the System folder of your Microsoft Office CD1 to the Desktop folder on your computer. Do one of the following:  If you are using Microsoft Windows 95 or Microsoft Windows 98, click Start, click Run, type command, and then press ENTER.

-or- If you are using Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows XP, click Start, click Run, type cmd, and then press ENTER.  At the command prompt, type the appropriate command for your operating system, and then press ENTER.

In Windows 95 or Windows 98, type the following

extract :\ie5\en\setupw95.cab imagehlp.dll /L c:\ \system

where  is your CD-ROM drive or DVD-ROM drive, and   is the folder where Windows is installed.

In Windows NT 4.0, Windows 2000, or Windows XP, type the following

extract :\ie5\en\setupw95.cab imagehlp.dll /L c:\ \system32

where  is your CD-ROM drive or DVD-ROM drive, and   is the folder where Windows is installed.</li> After the file is extracted, close the MS-DOS Prompt window.</li></ol>

When you run Microsoft Office Setup, the problem should not occur.

Method 2: Use System File Checker (Windows 98 Only)
<ol> Click Start, point to Programs, and then point to Accessories.</li> Point to System Tools, and then click System Information.</li> On the Tools menu, click System File Checker.</li> In the Select an option and click Start option group, click Extract one file from installation disk.</li> In the Specify the system file you would like to restore box, type the following:

Imagehlp.dll

</li> Click Start.</li> In the Restore from box, type the following



where  is the letter of the drive where the Office CD1 is located.</li> In the Save file in box, type the following



where  is the letter of the drive where Windows is installed.</li> If you are prompted to create a backup folder for the file that is being replaced, click OK to accept the default path for the backup folder. If you are prompted to create the folder, click Yes.</li> After the file is extracted, you receive the following message:

The file has been successfully extracted.

Click OK, and then click Close.</li></ol>

When you run Microsoft Office Setup, the problem should not occur.

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