Microsoft KB Archive/231296

= Cannot Download .pdf File with HTTP 1.1 Cache-Control = "no-cache" Directive =

Article ID: 231296

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 1

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This article was previously published under Q231296



SYMPTOMS
When you try to download a .pdf file from a Web site that uses the Hypertext Transfer Protocol (HTTP) "Cache-Control = 'no-cache'" directive, Internet Explorer may generate the following error message:

Microsoft Internet Explorer

Internet Explorer cannot download from the Internet site  from.

The download file is not available. This could be due to your Security or Language settings or because the server was unable to retrieve the requested file.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbqfe kbenv kbprb kbhotfixserver KB231296

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