Microsoft KB Archive/302877

= OFF2000: Error Message: This Program Must Be Installed to Run =

Article ID: 302877

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q302877



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to install any version of Microsoft Office 2000, you may receive an error message similar to the following:

This program must be installed to run.



CAUSE
This behavior can occur if you have installed and then removed Microsoft Works but the registry keys from Microsoft Works are still installed on your computer.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, follow these steps:  Click Start, and then click Run. In the Open box, type regedit, and then click OK. Browse to each of the following keys:

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products

HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products

 Right-click each subkey that begins with the digits &quot;904,&quot; and then click Delete on the shortcut menu.

When the confirmation message appears, click Yes. Quit Registry Editor.</ol>

Additional query words: OFF2000

Keywords: kberrmsg kbprb KB302877

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