Microsoft KB Archive/816869

= Access Violation Occurs When You Start the Cluster Service =

Article ID: 816869

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you start the Cluster service on a cluster node, an access violation error may occur in a Remote Procedure Call (RPC) string-handling routine.



CAUSE
This problem may occur in situations when the RPC call is processed incorrectly.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 Date         Time    Version        Size     File name --- 16-Apr-2003  13:09   5.0.2195.6683   55,568  Clusapi.dll 12-Mar-2003 10:02   5.0.2195.6683   67,760  Clusnet.sys 10-Apr-2003 16:40   5.0.2195.6735  683,280  Clussvc.exe 16-Apr-2003 13:09   5.0.2195.6660   95,504  Netman.dll 16-Apr-2003 13:09   5.0.2195.6604  477,456  Netshell.dll 12-Mar-2003 10:02   5.0.2195.6683   54,544  Resrcmon.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbqfe kbwin2000presp4fix kbfix kbbug KB816869

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