Microsoft KB Archive/926937

= How to renew a Zune Pass subscription =

Article ID: 926937

Article Last Modified on 11/16/2007

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APPLIES TO


 * Zune Live
 * Zune software
 * Zune Digital Media Player

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SUMMARY
This article describes how to renew a Zune Pass subscription.



MORE INFORMATION
You can renew or modify your Zune Pass subscription through the Zune software or by visiting the Zune Web site.

If you subscribed to Zune Pass by using a credit card, your subscription will be automatically renewed for the same duration as the original subscription by using the credit card that is on file on your renewal date. However, you can also use the following methods to modify your Zune Pass subscription.

To access the Account Management options, use one of the following methods.

Method 1: Use the Zune software

 * 1) Start the Zune software.
 * 2) If you are not signed in, click Sign In in the upper-right corner of the screen, and then log on by using your Windows Live ID.
 * 3) Click Settings, and then click Account.
 * 4) Click My Account.

Note The Account Management screen opens. On this screen, you can view the status of your current Zune Pass.
 * 1) To renew your Zune Pass, click Zune Pass, and then follow the prompts on the screen.

Method 2: Visit the Zune Web site
 Visit the following Zune Web site:

http://www.zune.net

 If you are not signed in, click Sign In, and then sign in to your account. Hover the mouse cursor over the social link at the top of the page. On the dropdown menu, click My Account.

Note The Account Management screen opens. On this screen, you can view the status of your current Zune Pass. To renew your Zune Pass, click Zune Pass, and then follow the prompts on the screen. On the Update Your Zune Subscription page, you can select from the following options:  Redeem Code

Select this option if you are using a prepaid card to renew your subscription. Zune Pass - 1 month

Select this option if you want to change your current subscription level from a 3-month pass to a 1-month pass.</li> Zune Pass - 3 month

Select this option if you want to change your current subscription level from a 1-month pass to a 3 month pass.</li> Cancel Subscription – Select this option to cancel your Zune Pass subscription.

Note Your media usage rights for the content that you obtained through the Zune subscription will expire when your subscription ends.

</li></ul>

Important You can modify your subscription before your renewal date. If you are modifying your current Zune Pass subscription, your changes will not be reflected on your account until the term of your current subscription has expired.</li></ol>

If you subscribe to Zune Pass by using a pre-paid card, your subscription is for the term of the card that you purchased. For example, if you purchased a 1-month pre-paid card, your subscription is renewed for a 1-month term. As a pre-paid customer you do not have to use a credit card to set up a subscription. A pre-paid subscription cannot be automatically renewed because a payment instrument is not on file.

For more information about how to manage your account, visit the following Zune Web site:

http://www.zune.net/meetzune/accounts

For more information about how to manage credit cards that are associated with your Zune account, click the following article number to view the article in the Microsoft Knowledge Base:

936020 How to manage Zune Marketplace credit card payment options

Note You can use the following credit cards or debit cards to renew your Zune Pass subscription:
 * Credit cards:
 * Visa
 * Master Card
 * Discover
 * American Express
 * Debit cards:
 * Visa
 * Master Card

Note You must meet the following requirements to use a debit card for a Zune subscription: <ul> Your debit card must have either a Visa logo or MasterCard logo.</li> Your debit card cannot have restrictions on subscription-based or Internet purchases.

Note If you do not know if your debit card has restrictions on subscription-based or Internet purchases, contact the financial institution that issued the card for more information.

</li> You must have more than $1 available in your debit card account.</li></ul>

Changes that you make to a current subscription do not take effect until the term of the current subscription has expired.

Zune Pass subscriptions that are purchased by credit card or by debit card are set to automatically renew. If no action is taken to change your subscription or to cancel it before the renewal date, your subscription is automatically renewed for the same subscription duration and charged to the payment method that is on file.

Keywords: kbzunemarketing kbzunebilling kbinfo kbexpertisebeginner kbpubtypekc kbzuneamericasportal kbhowto KB926937

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