Microsoft KB Archive/258029

= Cannot Change Outlook Profile If ActiveSync Is Active =

Article ID: 258029

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft ActiveSync 3.6
 * Microsoft ActiveSync 3.1
 * Microsoft ActiveSync 3.0

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This article was previously published under Q258029



SYMPTOMS
Outlook does not prompt you to select a profile at startup if ActiveSync is running and you have a Windows CE-based device connected to your PC. This occurs even if Outlook is configured with the Prompt for a profile to be used option.



CAUSE
ActiveSync records and uses the current Outlook profile when you establish a partnership with your Windows CE-based device. This "locks" the current profile with the Windows CE-based device for synchronization purposes. You cannot switch profiles until you disconnect your Windows CE-based device.



RESOLUTION
Disconnect your Windows CE-based device. This allows Outlook to save profile information so that you an select another profile.



STATUS
This behavior is by design. It prevents you from switching to a different profile when ActiveSync is running to ensure that data is synchronized correctly.

Keywords: kbprb KB258029

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