Microsoft KB Archive/871016

= The Entourage 2004 for Mac Read Me.html =

Article ID: 871016

Article Last Modified on 7/2/2004

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APPLIES TO


 * Microsoft Entourage 2004 for Mac

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SUMMARY
This article contains the information from the Microsoft Entourage Read Me.html file.



INTRODUCTION
This article contains information from the Microsoft Entourage Read Me.html file. It contains information about system requirements, instructions about how to import data, and known issues.



MORE INFORMATION
Microsoft Entourage 2004 for Mac Read Me March 2004 © 2004 Microsoft Corporation. All rights reserved.

This document provides late-breaking information about Microsoft Entourage 2004 for Mac and is current as of the date above. After that date, you can find more current information and resources at the Microsoft website at http://www.microsoft.com/mac/.

CONTENTS 1 System requirements and installation 2 Importing data from other applications 2.1 Importing data from Microsoft Outlook Express 5 Macintosh Edition 2.2 Importing data from Apple Mail 2.3 Importing data from Qualcomm Eudora (4.0 or later) 2.4 Importing data from Netscape Communicator (4.6 through 4.8 only) 2.5 Importing data from Claris Emailer (2.0v3 only) 2.6 Importing data from Now Contact or Now Up-to-Date 2.7 Importing data from Microsoft Outlook 2.8 Importing data from Palm Desktop 2.9 Importing data from other applications 3 Maintaining your Entourage data 3.1 Locating your Entourage data 3.2 Launching the Database Utility 4 Synchronizing with handheld devices 5 Known issues 5.1 NLTM v1 authentication support 5.2 Exchange Servers 5.3 Shared projects 6 More help

1 System requirements and installation For information about system requirements and installing Entourage 2004, open the Installation Read Me file from the Microsoft Office 2004/Read Me folder on the Microsoft Office 2004 for Mac CD-ROM or on the Entourage CD-ROM.

2 Importing data from other applications When you install Office 2004 or start Entourage 2004 for the first time, you are prompted to enter your contact information, such as your name and address. Microsoft Office 2004 for Mac uses this information to simplify tasks, such as finding driving directions in Entourage or supplying a return address in the Letter Wizard of Microsoft Word. After entering your contact information, you can use the next step in the Setup Assistant to import data by selecting which software program you want to import your data from.

If you imported your data from Entourage X before starting Entourage 2004, you are not prompted to enter this information because it has already been provided.

After setup is complete, you can still import data from another program at any time by clicking Import on the File menu.

The following subsections list known issues with importing from some programs.

2.1 Importing data from Microsoft Outlook Express 5 Macintosh Edition If you selected default fonts for displaying, creating, or printing items in Outlook Express, you must restart Entourage to display these imported preferences.

AppleScripts using &quot;Outlook Express&quot; need to be modified to &quot;Microsoft Entourage&quot; in all &quot;tell application&quot; statements in the script. Rules and schedules imported from Outlook Express must be updated to use the updated scripts.

2.2 Importing data from Apple Mail Entourage does not import Mail rules that use Address Book or move messages to IMAP account folders.

Entourage does not import Exchange accounts from Mail. Because your Exchange mail is stored on an Exchange server, you must access those messages by setting up an Exchange account in Entourage.

2.3 Importing data from Qualcomm Eudora (4.0 or later) Entourage does not import the &quot;read&quot; status of messages, but sets the status of all messages to &quot;unread.&quot; You can quickly mark your messages as &quot;read&quot; by selecting their folders in the Folders list and clicking Mark All as Read on the Message menu.

Entourage does not maintain links between imported attachments and their messages. The attachments are stored on your hard disk.

2.4 Importing data from Netscape Communicator (4.6 through 4.8 only) Entourage does not support importing messages directly from newer versions of Netscape Communicator or Mozilla.

Be sure to select your Netscape Users folder rather than an individual profile's folder.

2.5 Importing data from Claris Emailer (2.0v3 only) To import data, Claris Emailer must be running.

If you have problems importing data from Claris Emailer, try assigning more memory to Emailer by using the Get Info dialog box in the Finder. For more information about assigning more memory to a program, see Mac OS Help. After you have assigned more memory to Emailer, start both Emailer and Entourage, and then begin the import process again.

Entourage does not import the following from Claris Emailer: account settings, priorities, rules, mail actions, and schedules.

Entourage does not maintain links between imported attachments and their messages. The attachments are stored on your hard disk.

2.6 Importing data from Now Contact or Now Up-to-Date To import data, Now Contact must be running. Entourage imports data from the data file that Now Contact is currently reading.

Entourage imports data only from versions of Now Contact that run on Mac OS X. Entourage does not import photos from your Now Contacts.

Unless you launch Now Contact and select the desired data file before beginning your import from Entourage, Entourage launches Now Contact and imports from the default data file.

Close any open contact windows in Now Contact before importing your data into Entourage. If you are using a trial version of Now Contact, be sure to close any registration or trial version dialog boxes before beginning your import.

2.7 Importing data from Microsoft Outlook With Entourage 2004, you can view mail messages, Calendar items, and contacts stored on your Exchange server. If you want to import items that are not stored on the Exchange server, use the following procedures.

Before you begin

If you haven't already, set up an Exchange server account so that you can access the Exchange server from Entourage. For more information, see Entourage Help. Make sure you know where the Outlook Personal Folders and Exchange server folders are located. In Outlook, look at the Folder list. (If you cannot see the Folder list, click Folder List on the View menu.) If you are still unsure, see Outlook Help or contact your Exchange account administrator. Check with your Exchange account administrator to be sure that there is enough storage room in your Exchange account to temporarily store your Personal Folders items during the move. To access the items in your Personal Folders from Entourage, you must move these items to the Exchange server. Then you will copy some items to your Macintosh and leave others on the Exchange server. After the copy is complete, you can delete copied items from the Exchange server. Procedures for each item are described in the next section.

First, move the contents of your Outlook Personal Folders to the Exchange server

In the Outlook folder list, open Personal Folders. (If you cannot see the Folder list, click Folder List on the View menu.) Move the items from your Personal Folders (stored on your computer) to the Exchange server folder (stored on the Exchange server) by using the following methods. -  Mail - Drag individual mail messages or entire mail folders to the Inbox folder. If you want, you can create a new subfolder under the Inbox folder to store these messages. -  Contacts - Drag individual contact items to the Contacts folder. If you want to move all of your contacts, click Select All on the Edit menu before dragging. -  Calendar - View your Calendar items in a list view, and then drag individual Calendar items to the Calendar folder. -  Notes/Tasks - Drag the entire Notes and Tasks folders into the Inbox folder. Your Outlook notes and tasks will appear as e-mail messages in Entourage. Do not drag the notes or tasks from your Personal Folders into the Notes or Tasks folder stored in the Exchange server folder. Notes and tasks stored on the Exchange server will not appear in    Entourage. The Personal Folders items are now stored on the Exchange server and can be    accessed by using Entourage.

Next, access the Exchange server items from your Macintosh computer

In the Entourage Folder list, click your Exchange Account folder to select it. (If you cannot see the folder list, click Folder List on the View menu.) Do the following: -  Mail - Your mail messages are now stored on the Exchange server, and you can access them from any Exchange client program (such as Outlook, Entourage, or Outlook Web Access). If    you want to store messages on your Macintosh computer, drag the message to the Inbox folder (which is in the On My Computer folder). Messages stored in the On My Computer folder exist only on your Macintosh computer and are not synchronized with the Exchange server. -  Contacts and Calendar items - All of your contacts and Calendar items are now stored on the Exchange server, and you can view them by using Entourage. If you want, you can prevent certain contacts and Calendar items from being synchronized with the Exchange server, so    that they appear only in Entourage on your Macintosh computer. For more information, see Entourage Help. -  Notes and tasks - Your notes and tasks are now stored on the Exchange server as e-mail messages. To convert them to Entourage notes and tasks, select the message containing your note or task, and then, on the Script menu, click Create Note from Message or Create Task from Message. The note or task is now stored in Entourage and will not be synchronized with the Exchange server. For tasks, you will need to reassign due dates and reminders. Verify that all items were correctly copied. Then, select all messages, tasks, and notes that do not need to be stored on the Exchange server and delete them.

2.8 Importing data from Palm Desktop Entourage 2004 no longer supports direct imports from Palm Desktop. To synchronize your data with Palm Desktop, do the following.

To install handheld device support for Entourage, use the Handheld Sync Installer inside the Microsoft Office 2004/Additional Tools folder. To copy all your data from Palm Desktop to your Palm device, synch your Palm device with Palm Desktop. To import all your data from your Palm into Entourage, synch your Palm device with Entourage. 2.9 Importing data from other applications You can directly import data only from the programs previously listed. However, you can import contacts and messages from other programs by first exporting the contacts or messages from the other program in a format that Entourage can import, and then importing them to Entourage. For more information about exporting data from a specific program, see the documentation for the program.

3 Maintaining your Entourage data 3.1 Locating your Entourage data Entourage stores data, such as preferences, rules, schedules, signatures, messages, contacts, and all other Entourage items, in a database on your computer. The first time you start Entourage, the Microsoft User Data/Office 2004 Identities folder is created in the Documents folder. This folder contains the Main Identity folder, which stores the data for the first identity. Each time you create a new identity, Entourage adds a folder for it to the Office 2004 Identities folder.

You can move your Microsoft User Data folder to a different location, including an AppleShare server. To do so, create an alias to the Microsoft User Data folder in the Documents folder on your computer. Do not store the data folder in the same folder as the Entourage program because it might accidentally be deleted if the program folder is deleted.

If you move an individual identity folder within the Office 2004 Identities folder to a location not on your startup disk, create an alias to the identity's folder in the Office 2004 Identities folder, and then either rebuild or compact the database with the Database Utility, Entourage will create a copy of your database titled Old Database. Move the Old Database folder to the individual identity folder, and then rename the Old Database folder to Database.

3.2 Launching the Database Utility

The Database Utility, a new tool in Office 2004, helps verify, compact, and repair your Entourage databases. You can launch the Database Utility in one of two ways:

Hold down the OPTION key when first launching Entourage. -or- Open the Office folder and double-click the Database Utility application. 4 Synchronizing with handheld devices To synchronize your handheld device with Entourage, you must first launch the Handheld Synch Installer in the Microsoft Office 2004/Additional Tools folder. For more information, read the Handheld Synch Read Me document.

5 Known issues 5.1 NTLM v1 authentication support Entourage no longer supports NTLM v1 authentication. Entourage does support NTLM v2.

5.2 Exchange Servers We recommend that you do not connect to the same mailbox with both Entourage 2004 and Entourage X Exchange Update (10.1.4). Entourage 2004 corrects numerous issues with Entourage X Exchange Update.

When you use Outlook 2003 in cache mode to rename a folder in your Exchange mailbox, subfolders might not continue to synch properly. This is a known issue with certain versions of Exchange server. Be sure that your Exchange server has the latest updates applied.

Sending messages to Distribution Lists might cause the Exchange server to modify the messages in the following ways.

Plain text messages might convert to HTML. HTML messages created in Word for Mac might have formatting changes. When you quit Entourage, select another folder, or go to your contacts or Calendar, the Public Folders cache is erased. The next time you start Entourage, you must download your Public Folders list by clicking Public Folders in the Folders list under your Exchange Account. To avoid downloading the entire Public Folder list each time you want to view a public folder, you can subscribe to public folders that you use regularly.

Before a delegate can access your e-mail, contacts, and calendar in Entourage, you must first use Microsoft Outlook to specify delegate settings and to give the delegate at least reviewer permission to the root level of the Exchange mailbox. For more information, see the Entourage Help topic, &quot;Set up delegate access in Outlook.&quot;

Invitations that you send directly to your delegate will not have standard Accept and Decline buttons. These invitations will be already reflected in the delegate's calendar. To reply to a meeting, the delegate can send a separate e-mail message.

If your Exchange server is configured with URLScan, read the Knowledge Base article about fine tuning on the Microsoft website at http://www.microsoft.com. The article contains the settings you need for Entourage to connect to your Exchange server.

If Exchange account folders are visible in Outlook but not in Entourage, make sure you have installed the latest update to Exchange. To access Exchange account folders within Entourage, use Outlook or Outlook Web Access (OWA) to rename the folder and then rename it again to its original name. The folder will then be visible within Entourage.

5.3 Shared projects Shared projects rely on the permissions of the folder where they are stored to prevent unauthorized access. Any individual with read access to the folder where your project is stored can view the contents of the project. This might expose confidential information to those who are not invited to join the project. To maintain the security of your project data, be sure that your project's folder permissions limit access to members of the project. Anyone can forward a project invitation to others, which notifies them of the project's location if the recipient is an Entourage 2004 user. You might not want them to join the project. Appropriately designating your project's file permissions helps prevent problems like this from occurring.

6 More help For additional technical assistance, you can get support information on the Web at http://support.microsoft.com. You can also contact Microsoft Product Support Services in the United States. In Canada, call (905) 568-2294 for standard support, and (800) 668-7975 for paid assisted support.

Keywords: kbinfo kbtshoot KB871016

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