Microsoft KB Archive/291919

= OL98: (CW) Outlook Is Slow to Retrieve New Messages on Mail Postoffice =

Article ID: 291919

Article Last Modified on 5/1/2001

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q291919



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see &quot;Corporate or Workgroup&quot;.



SYMPTOMS
If you know that someone in your office has sent you a message through Microsoft Mail or Workgroup Postoffice, you may not receive the message for hours.



CAUSE
This behavior occurs because the NetBIOS notification is not enabled.



RESOLUTION
To resolve this behavior, enable the Immediate Notification option on the Microsoft Mail service. To do this:
 * 1) On the Tools menu, click Services.
 * 2) Click Microsoft Mail Service, and then click Properties.
 * 3) Click the Delivery tab.
 * 4) Click to select the Immediate Notification check box.

NOTE: All Postoffice users



MORE INFORMATION
This setting uses NetBIOS from the message sender to immediately notify the recipient that a new message has been delivered to their mailbag. Once this notification is received, Outlook responds and polls the recipient's mailbag for the new message. When found, this message is moved into the personal folders (.pst) file where you can see it.

