Microsoft KB Archive/867856

= The Setup program may stop responding after Setup restarts your Windows 2000-based computer =

Article ID: 867856

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you install the slipstream version of Microsoft Windows 2000 with Service Pack 4 (SP4), you may experience one of the following symptoms, depending on whether you perform an attended installation or an unattended installation:
 * If you perform an attended installation, the Setup program stops responding (hangs) after Setup restarts the computer during the installation process.
 * If you perform an unattended installation, the installation is successfully completed. However, all installation options are unavailable, and no mouse pointer is displayed.



CAUSE
This issue occurs if the following conditions are true:
 * An application programming interface (API) in Windows 2000 SP4 queries for a REG_MULTI_SZ registry value that is NULL.
 * There is a NULL value under the  registry key.

Note This issue occurs specifically with the Japanese-language version of Windows 2000. However, it may also occur with any language version of a slipstream version of Windows 2000 SP4.



RESOLUTION
To resolve this issue, obtain the following hotfix. Integrate the files that are contained in this hotfix with the installation source files that you are using to install Windows 2000. Then, install Windows 2000 again. For additional information about how to integrate software updates into your Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base:

828930 How to integrate software updates into your Windows installation source files

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 4.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  10-Feb-2004  19:47  5.0.2195.6897      30,160  Mountmgr.sys 24-Jan-2005 05:58  5.0.2195.7023   1,713,024  Ntkrnlmp.exe 24-Jan-2005 05:58  5.0.2195.7023   1,712,192  Ntkrnlpa.exe 24-Jan-2005 05:58  5.0.2195.7023   1,734,464  Ntkrpamp.exe 24-Jan-2005 05:57  5.0.2195.7023   1,689,216  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: dimmed greyed grayed

Keywords: kbwin2000presp5fix kbfix kbbug kbhotfixserver kbqfe KB867856

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