Microsoft KB Archive/183288

= Encarta DVD Reference Suite: Problems with Creative Labs DVD Kit =

Article ID: 183288

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 98
 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta Virtual Globe 98

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This article was previously published under Q183288



SYMPTOMS
When you run Encarta 98 DVD-ROM Reference Suite on a computer with the Creative Labs Encore DVD/MPEG2 kit installed, you may experience the following symptoms:

 When you attempt to start Encarta Virtual Globe 98, you may receive the following error message:

Please Insert the Virtual Globe CD into the drive and click OK.

 When you use Encarta 98 Encyclopedia to view Virtual Tours, the hot spots in the Virtual Tours window are visible and functional, but the 360-degree views may be completely black.



RESOLUTION
To resolve this issue, follow these steps:

 Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK. At the command prompt, type the following line, and then press ENTER:

cd :\ \system\iosubsys

where is the hard disk on which Windows is installed, and is the folder in which Windows is installed. At the command prompt, type the following line, and then press ENTER:

ren dxr2udf.vxd dxr2udf.imu

 At the command prompt, type exit, and then press ENTER.</li></ol>

Additional query words: multi media multi-media mm dxr2 panorama evg

Keywords: kberrmsg kbfaq kbhardware kbprb KB183288

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