Microsoft KB Archive/289975

= How to remove unwanted Autocomplete entries from the Outlook name cache in Outlook 2003 =

PSS ID Number: 289975

Article Last Modified on 10/14/2004

-

The information in this article applies to:


 * Microsoft Outlook 2002
 * Microsoft Office Outlook 2003

-



This article was previously published under Q289975



SYMPTOMS
In Microsoft Outlook when you type a recipient's name in the To box of a message,the AutoComplete feature's list of possible name resolutions contains names of contacts that you deleted.



WORKAROUND
To work around this behavior, begin by typing the name in the To box of a message and then, when the AutoComplete list appears, press the DOWN ARROW key to select the address of the deleted contact and press the DELETE key to remove the entry from cache.

How to Correct Single Auto-complete Entries
Single Auto-complete entries (Auto-complete entries that show only one item in the list) cannot be deleted. To correct the incorrect entry, add a second entry that uses the same first three letters as the original, and then delete the incorrect entry. Use the following steps to delete the bad entry:
 * 1) In a new e-mail message, in the To box, type the correct name (the first three letters must be the same as the old incorrect one).
 * 2) In the CC box, type the first three letters of the recipient to reveal the auto-correct name list with both entries now showing.
 * 3) Use the arrow keys to move the selection to the incorrect entry, and then press DELETE.

Additional query words: ol2002 ol2003

Keywords: kbtshoot kbenv kbpending kbprb KB289975

Technology: kbOutlook2002 kbOutlook2002Search kbOutlook2003 kbOutlook2003Search kbOutlookSearch kbZNotKeyword3

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.