Microsoft KB Archive/279225

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WMI Win32_QuickFixEngineering Queries Cause Winmgmt Process to Hang

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Q279225

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The information in this article applies to:


 * Windows Management Instrumentation, version 1.5, used with:
 * the operating system: Microsoft Windows 2000

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SYMPTOMS
The Windows Management Instrumentation (WMI) process (Winmgmt.exe) may stop responding (hang) when queries are run against the Win32_QuickFixEngineering class. When this situation occurs, memory usage and CPU usage for the Winmgmt.exe process rise dramatically. You can return WMI to a typical state by stopping and restarting the process.

To stop and restart WMI, type the following lines at a command prompt:

'''net stop winmgmt

net start winmgmt'''

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time      Version       Size       File name     Platform -  01/17/2001  16:36:08  1.50.1085.47  1,077,328  Cimwin32.dll  Intel

Using the Hotfix Installer
NOTE: You can use this method only for Intel-based computers with Windows 2000 installed.


 * 1) Copy the hotfix program file (Q279225.exe) to a local folder on your computer or to a share on your network.
 * 2) Run the Q279225.exe file and follow the directions.
 * 3) Restart your computer.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

"Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product" For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

"Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot" For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

"Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes" Additional query words:

Keywords : kbWin2000PreSP3Fix

Issue type : kbbug

Technology : kbWMISearch kbAudDeveloper