Microsoft KB Archive/78968

= FastTips: Using a Mouse with Windows 3.0 Questions & Answers =

ID: Q78968

SUMMARY
This article contains the complete text of the &quot;Using a Mouse with Windows 3.0&quot; fax script.

This fax script is available to customers who call the Microsoft FastTips Service for Operating Systems at (800) 936-4200.

MORE INFORMATION
Microsoft Windows, Version 3.0 Automated Product Support Service Fax-Script Questions and Answers: Using a Mouse with Windows 3.0 -

1. Q. I am using a Microsoft Mouse. I see a pointer when Windows starts up but I can't make the pointer move. What is wrong?

A. If there is a pointer, Windows thinks it has found a mouse. There are two situations that can cause Windows to incorrectly detect a mouse so that you get an on-screen pointer but can't     move it:

a. Windows Setup may have detected an unused mouse port. If your computer has a built-in mouse port that is not being used, contact your dealer or manufacture for instructions on how to        disable this port.

b. Windows may be mistakenly identifying other hardware in your computer as a mouse (for example, a card for a scanner,        modem, or network). If you are using a serial mouse on COM 1 and a modem on COM 2, just switching this setup may resolve the problem. There is another solution if you are using the Microsoft Mouse driver version 8.0 or later. You can place an        entry in the MOUSE.INI file that will tell the new mouse software exactly where your mouse is located:

1) Start Windows Notepad and open the MOUSE.INI file in the           MOUSE directory.

2) Find the line that begins &quot;MouseType=&quot; and edit it to           read:

MouseType=SerialPort1

3) Save your edited MOUSE.INI file and reboot your computer.

If you want to upgrade to the newest version of the software for your Microsoft Mouse, call Microsoft Customer Service at        (800) 426-9400.

2. Q. I am using a mouse that is not a Microsoft Mouse, and I'm having trouble with it. What should I do?

A. Contact the manufacturer of your mouse to confirm that you are using the correct version of its mouse software for Windows 3.0, and that the mouse is installed correctly. Please do this first. The best source of support for using your mouse with Windows is     the mouse manufacturer. If that doesn't resolve your problem, call Microsoft Product Support. KBCategory: kbother kbfasttip KBSubcategory: win30 Additional reference words: 3.00 3.00a ivrfax QWW30

Last Reviewed: November 23, 1994