Microsoft KB Archive/172472

= Microsoft Knowledge Base =

Computer Hangs When You Disconnect from MSN
Last reviewed: August 7, 1997

Article ID: Q172472

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS
When you disconnect from MSN, The Microsoft Network, the computer may stop responding (hang).

CAUSE
This behavior can occur if an older version of the Vnbt.386 file is located in the Windows folder.

RESOLUTION
To resolve this issue, use one of the following methods:

Method 1
NOTE: Use this method only if you are using a stand-alone computer.


 * 1) Click Start, point to Find, and then click Files Or Folders.
 * 2) In the Named box, type "vnbt.386" (without quotation marks), and then click Find Now.
 * 3) Right-click the Vnbt.386 file in the list of found files, and then click Delete.
 * 4) Restart the computer.

Method 2
NOTE: Use this method if your computer is on a network.

Obtain an updated version of the Vnbt.386 file. For information about updating the Vnbt.386 file, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q120052 TITLE : NBT Query Can Hang Computer or Drop Back to MS-DOS

Resolve conflicts between older TCP/IP files with a .386 extension and the Windows 95 version of TCP/IP. For information about resolving conflicts between Windows for Workgroups and Windows 95 TCP/IP files, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q140903 TITLE : WFW TCP/IP Files May Result in Problems with Windows 95 TCP/IP