Microsoft KB Archive/236830

= Error Message: Cannot start an Internet browser =

Article ID: 236830

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft Comfort Curve Keyboard 2000
 * Microsoft Digital Media Pro Keyboard
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft IntelliType Pro 5.1
 * Microsoft IntelliType Pro 5.0
 * Microsoft IntelliType Pro 2.2
 * Microsoft Internet Keyboard
 * Microsoft Internet Keyboard Pro
 * Microsoft MultiMedia Keyboard
 * Microsoft Natural Ergonomic Keyboard 4000
 * Microsoft Natural Keyboard Pro
 * Microsoft Natural MultiMedia Keyboard
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop 2.0
 * Microsoft Wireless Optical Desktop 3.0
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop Elite
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Wireless Optical Desktop 3000

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This article was previously published under Q236830



SYMPTOMS
When you press the Web/Home Internet Hot Key on the Microsoft Keyboard, you may receive an error message that is similar to the following:

IntelliType Pro Error

Cannot start an Internet browser. A supported Internet browser is not installed. Please see the Online User's Guide to install a supported browser.



CAUSE
You recieve this error message if one of the following conditions is true:
 * A supported Internet browser is not installed on the computer.
 * The supported Internet browser installed on the computer is not set to be the default browser.



RESOLUTION
To resolve this issue, use one or both of the following methods.

Install a supported Internet browser
For more information about supported Internet browsers, click the following article number to view the article in the Microsoft Knowledge Base:

236827 MNK Pro: Summary of supported Internet browsers

You can locate the latest information about supported programs at the following Microsoft Web site:

http://www.microsoft.com/hardware/mouseandkeyboard/support/default.mspx

Set the supported browser to be the default browser
Set the supported browser to be the default browser. To do this, follow these steps:
 * 1) Start the supported Internet browser.
 * 2) When you are prompted to set the browser to be the default browser, click Yes.

Note If you choose not to perform this check in the future and then click No, you are no longer prompted to set the browser to be the default browser.

Additional query words: 1.00 mnkpro web

Keywords: kberrmsg kbhardware kbprb KB236830

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