Microsoft KB Archive/264070

= The Visio Installation Manager stops responding on step 1 during the setup of Visio 2000 =

Article ID: 264070

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Technical Edition

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This article was previously published under Q264070



SYMPTOMS
When you are installing Visio 2000, the Visio Installation Manager may stop responding on step 1.



CAUSE
This behavior may occur when you install Visio 2000 over an existing Visio product. After the computer restarts, the Visio Installation Manager (VIM) starts, but then stops on step 1.



RESOLUTION
To resolve this problem, obtain Microsoft Visio 2000 Service Release 1 (SR-1).

To obtain SR-1, click the article number below to view the article in the Microsoft Knowledge Base:

263721 Overview of the Visio 2000 Service Release 1 (SR-1) Update

To temporarily work around this problem, install Visio 2000 in a folder that does not have the earlier version of Visio installed.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Visio 2000 SR-1.

Additional query words: SR1

Keywords: kbsetup kbtshoot KB264070

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