Microsoft KB Archive/242341

= XWEB: Access Violation in the Inetinfo.exe File After Repeatedly Saving Changes to Appointment =

Article ID: 242341

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook Web Access 5.5
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q242341





SYMPTOMS
If you use Outlook Web Access (OWA) to create a new appointment that contains double-byte character set (DBCS) characters in the Subject or Location field or in the appointment body, and then you repeatedly save changes to the appointment, an access violation may occur in the Inetinfo.exe file, and the following events may be logged in the application event log:

Event ID: 4097

Source: DrWatson

Description: The application, exe\inetinfo.dbg, generated an application error. The error occurred on  @. The exception generated was c0000005 at address 77f54ac3 (RtlAllocateHeap).

Event ID: 5

Source: Active Server Pages

Description: Error: file  unexpected error

Note that the second event may be logged multiple times.



CAUSE
Insufficient memory is allocated to perform the operation on the Exchange Server computer.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook Web Access version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Additional query words: av

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix KB242341

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