Microsoft KB Archive/937996

= In Windows Server 2003 SP2, the &quot;Remove&quot; button for the service pack is not available in the &quot;Add or Remove Programs&quot; item in Control Panel =

Article ID: 937996

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
After you install Microsoft Windows Server 2003 Service Pack 2 (SP2), the Remove button for the service pack is not available in the Add or Remove Programs item in Control Panel.



CAUSE
This problem occurs if the previous service pack was installed by using the SETUP /n command. For example, this problem may occur if Windows Server 2003 Service Pack 1 (SP1) was installed by using this command.

Note The /n switch installs the service pack without creating a backup folder. You must have this backup folder to remove the service pack by using the Add or Remove Programs item in Control Panel. We recommend that you always create a backup folder when you install a service pack.



WORKAROUND
To work around this problem, remove the service pack by running the Spuninst.exe utility. The Spuninst.exe utility is located in the following folder:

%SystemRoot%\$NTServicepackUninstall$



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbbug kbexpertiseinter KB937996

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