Microsoft KB Archive/182458

= OL97: Smart Quotes May Not Display Correctly =

Article ID: 182458

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q182458



SYMPTOMS
Quotation marks do not display correctly. They appear as garbled text or as question marks.



CAUSE
You are using Microsoft Word 97 as your e-mail editor with Smart Quotes enabled. The receiving e-mail client does not support the Windows code page.



RESOLUTION
To display the quotation marks correctly, choose one of the following:


 * Disable the Smart Quotes feature within Word.
 * Do not use Word as your E-mail editor.

For more information on Word AutoFormat, please see the following article in the Microsoft Knowledge Base:

139564 WD97: How to Disable Word AutoFormat Features

To disable Word as your e-mail editor, follow these steps:


 * 1) On the Tools menu, click Options.
 * 2) On the General tab, click to clear "Use Microsoft Word as the e-mail editor."

Keywords: kbprb KB182458

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