Microsoft KB Archive/933551

= The Helix Server service stops when you try to restart Helix Server on a Windows Server 2003 Service Pack 2-based computer =

Article ID: 933551

Article Last Modified on 3/15/2007

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APPLIES TO

 Microsoft Windows Server 2003 Service Pack 2, when used with:  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard Edition (32-bit x86) 

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SYMPTOMS
You use the Helix Server Administrator Console to try to restart RealNetworks Helix Server version 11.1.1 or version 11.1.2 on a Microsoft Windows Server 2003 Service Pack 2 (SP2)-based computer. After you do this, the Helix Server service stops. Additionally, an error message that resembles the following is logged in the System log:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Date:

Time:

User: N/A

Computer:

Description:

The Helix Server service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



RESOLUTION
To resolve this issue, contact RealNetworks. For information about how to contact RealNetworks, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
To work around this issue, use the Services Microsoft Management Console (MMC) snap-in to manually restart the Helix Server service.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbexpertiseinter kbtshoot KB933551

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