Microsoft KB Archive/827145

= Description of the Outlook 2002 Connector hotfix package: September 18, 2003 =

Article ID: 827145

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office Outlook Connector

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ARTICLE CONTENTS

 * SUMMARY
 * Issues That Are Fixed in the Hotfix Package
 * MORE INFORMATION
 * Hotfix Information
 * Prerequisites
 * Restart Information
 * Hotfix Replacement Information
 * Registry Information
 * Hotfix File Information
 * REFERENCES



SUMMARY
This article describes the Microsoft Outlook 2002 Connector issue that is fixed in the Outlook 2002 Connector hotfix package that is dated September 18, 2003.

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Issues That Are Fixed in the Hotfix Package
The following issue has been fixed in this hotfix package but was not previously documented in a Microsoft Knowledge Base article.   When you install IBM Lotus Notes, Microsoft Outlook 2002, and the Microsoft Outlook 2002 Connector, when you start Outlook, you receive the following error message and Outlook does not start:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the details of the error message, you receive an error signature that is similar to the following:   AppName      AppVer       ModName     ModVer      Offset --  Outlook.exe  10.0.4024.0  Msoc32.dll  1.0.2411.0  0005268c 

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Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites
 The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0

 The full-file version of this hotfix is also the administrative version of this hotfix.

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Restart Information
You do not have to restart your computer after you apply this hotfix.

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Hotfix Replacement Information
This hotfix is replaced by a later hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

829345 Description of the Outlook 2002 Connector hotfix package: October 14, 2003

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Registry Information
You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.

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Hotfix File Information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size     File name --  18-Sep-2003  15:40  467,968  Otonff.msp (Full-File/Administrative) 18-Sep-2003 15:36  145,408  Otonop.msp (Optimized) After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table. <pre class="fixed_text">  Date         Time   Version     Size       File name -  12-Sep-2003  04:08  1.0.3311.0  1,066,496  Msoc32.dll Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

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