Microsoft KB Archive/818793

= Visio Quits Unexpectedly and Event ID 1013 Is Logged When You Connect a Team Frame Shape to a Superior Shape in Your Organization Chart =

Article ID: 818793

Article Last Modified on 2/5/2007

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APPLIES TO


 * Microsoft Visio 2002 Professional SR-1
 * Microsoft Visio 2002 Standard SR-1

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SYMPTOMS
In your Visio organization chart, when you try to connect a Team frame shape to a shape that represents its hierarchical superior, by dragging the control handle of the superior shape to a connection point on the Team frame shape, you experience the following symptoms:  Visio quits unexpectedly. An event that is similar to the following is logged in the Application event log:

Event ID: 1013

Source: MsiInstaller

Category: None

Type: Error

Description:

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======================================== Exception code: C0000005 ACCESS_VIOLATION Module: :\PROGRAM FILES\MICROSOFT OFFICE\VISIO10\DLL\Organization Chart.dll Function: 0x622c310c ===================================================== Registers:

EAX:00000001 EBX:00000000 ECX:00000000 EDX:1107005B ESI:00000000 EDI:00000000 CS:EIP:001B:622C310C SS:ESP:0023:0012F70C EBP:0012F7A0 DS:0023 ES:0023 FS:0038 GS:0000 Flags:00010202

Call stack:

Address Frame 622C310C 0012F7A0 0 -- 0x62306D18 0x1D85AA6C 0x0012F7DC 0x600161C8 1D85AFC4 62308664 0 -- 0x62271230 0x62271250 0x62271270 0x62271280 62271220 62281080 0 -- 0x082444F6 0x56097401 0x079863E8 0x04C48300

 When you view the list of processes that are currently running on your computer in Task Manager (press CTRL+ALT+DELETE, click Task Manager, and then click the Processes tab), Visio.exe appears in the list.



CAUSE
This problem occurs in situations when ReleaseObject is incorrectly called after the shape is removed from memory. As a result, Visio incorrectly processes the connection to the Team frame shape from a shape that represents its hierarchical superior.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Visio 2002 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time       Size     File name -- 06-Jun-2003 05:29    296,960   Visio2002-kb818793-enu.msp

After the hotfix is installed, the following files will have the listed attributes or later:

Date     Time   Version       Size     File name --- 14-May-2003 06:40  10.0.4114.4   790,528  Organization chart.dll

Note Because of file dependencies, this update requires Visio 2002 SR-1.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to create an organization chart in Visio, click the following article numbers to view the articles in the Microsoft Knowledge Base:

301576 Visio2002: How to Create Flexible Organization Charts in Visio 2002

318330 Visio: How to Create an Organization Chart in Visio by Dragging Shapes from the Stencil (318330)

Additional query words: OfficeQFE 8341

Keywords: kbqfe kbhotfixserver kbfix kbbug KB818793

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