Microsoft KB Archive/941446

= Error message appears in the Application Event Log for Microsoft Dynamics CRM: &quot;An error occurred in the Microsoft CRM Address Book. Restart Microsoft Outlook and try again” =

Article ID: 941446

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM Add-in for Microsoft Office 2003 Programs, when used with:
 * Microsoft Dynamics CRM 3.0

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Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
The following errors are shown in the event logs of a CRM 3.0 Laptop or Desktop client.

&quot;An error occurred in the Microsoft CRM Address Book. Restart Microsoft Outlook and try again.” HR=0x00cee61. Context=

XML document parsing error

ErrorCode 0xc00xee61

FilePos 0

Line

LinePos 2

bstrReason Illegal qualified name character

bstrUrl

file:///C:/Documents%20and%20Settings/user/Application%20Data/Microsoft/MSCRM/ABP/Online/contacts.xml

. Function=%3. Line=%4.



Result
The Address Book may not work as expected.



Cause
The Contacts.xml file in the ABP directory contains invalid entries.



Resolution
Rebuild the Address Book provider files.
 * 1) Click Start, click Run, type %appdata%/Microsoft/MSCRM/ABP/Online/, and then click OK.
 * 2) Delete the XML files in this directory.
 * 3) Restart Microsoft Office Outlook.

Within 20 minutes Outlook should populate the folder again.



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Keywords: kbmbsmigrate kbnomt kbrapidpub KB941446

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