Microsoft KB Archive/328005

= OL2002: Error Message Occurs When You Print Calendar Information to a Xerox Document Center Printer =

Article ID: 328005

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 1 (SP-1)
 * Microsoft Outlook 2002 Service Pack 2

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This article was previously published under Q328005



SYMPTOMS
When you print Calendar information to a Xerox printer, Outlook may stop unexpectedly and you may receive the following error message:

There was an error when printing started. To check the printer setup, double-click the Printers icon in Windows Control Panel.



CAUSE
This problem occurs because Outlook has an extra handle open to a Device Context that it does not require. This extra handle blocks the Xerox printer driver from making calls that are required. The hotfix that is described in this article removes the extra handle.



Service pack information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel:   Date         Time      Size        File name --  18-Sep-2002  02:18     2,174,808   Outlook.msp 18-Sep-2002 03:42     5,045,088   Outlookff.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:   Date         Time   Version            Size    File name --  16-Aug-2002  21:05  10.0.4413.0       346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0       137,800  Impmail.dll 13-Sep-2002 03:52  10.0.4510.0       539,208  Outlcm.dll 13-Sep-2002 03:52  10.0.4510.0     6,310,472  Outllib.dll 13-Sep-2002 03:52  10.0.4510.0        92,744  Outlmime.dll 13-Sep-2002 03:52  10.0.4510.0        47,688  Outlook.exe 09-Aug-2002 03:22  10.0.4406.0       121,416  Outlph.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
This problem has only been observed when files are printed to a Xerox Document Center printer, versions 420 PS and 440 PS, that has the Accounting feature turned on. This problem might also occur with other Xerox printers.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbofficexppresp2fix KB328005

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