Microsoft KB Archive/946198

= The print queue status is displayed as &quot;Offline&quot; on a Windows Server 2003-based print server if SNMP is enabled and if the printer devices do not respond to SNMP commands =

Article ID: 946198

Article Last Modified on 1/2/2008

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APPLIES TO

 Microsoft Windows Server 2003 Service Pack 1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul>

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems</li></ul> </li> Microsoft Windows Server 2003 Service Pack 2, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Web Edition</li></ul>

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

 <li>Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

<ul> <li>Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul>

<ul> <li>Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul>

<ul> <li>Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems</li></ul> </li> <li>Microsoft Windows Server 2003, Standard x64 Edition</li> <li>Microsoft Windows Server 2003, Enterprise x64 Edition</li> <li>Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul>

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<div class="notice_section">

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista

<div class="symptoms_section">

SYMPTOMS
Consider the following scenario:
 * Windows Server 2003 Service Pack 2 (SP2) or hotfix 923218 is installed on a Windows Server 2003-based print server.
 * Simple Network Management Protocol (SNMP) is enabled on a printer port.
 * Printer devices that use the SNMP-enabled port do not respond to SNMP commands.

In this scenario, the related print queue status is displayed as &quot;Offline&quot; even though the printer devices are ready and are working correctly. Therefore, clients cannot use this print queue.

Note This problem does not occur on a print server that is running the original version of Windows Server 2003.

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 SP2 installed.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista

After you apply this hotfix, follow these steps to enable the hotfix: <ol> <li>Click Start, click Run, type regedit, and then click OK.</li> <li>Locate the following registry subkey, and then click it:

</li> <li>On the Edit menu, point to New, and then click DWORD Value.</li> <li>Type SNMPLegacy, and then press ENTER.</li> <li>Right-click SNMPLegacy, and then click Modify.</li> <li>In the Value data box, type 1, and then click OK.

Note This hotfix does not work if the SNMPLegacy registry entry is set to 0. If this registry entry is set to 1, the print queue status is displayed as &quot;Ready&quot; instead of as &quot;Offline&quot; when a printer device does not respond to SNMP commands.</li> <li>Exit Registry Editor.</li> <li>To make this registry change effective, restart the Print Spooler service.</li></ol>

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions
<div class="workaround_section">

WORKAROUND
To work around this problem, disable SNMP on the printer port. To do this, follow these steps:
 * 1) Click Start, and then click Printers and Faxes.
 * 2) Right-click the printer, and then click Properties.
 * 3) Click the Ports tab.
 * 4) Click Configure Port.
 * 5) Click to clear the SNMP Status Enabled check box, click OK, and then click Close.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information about hotfix 923218, click the following article number to view the article in the Microsoft Knowledge Base:

923218 An offline printer appears as ready on a print server that is running Windows Server 2003

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe KB946198

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