Microsoft KB Archive/302637

= Clipboard Redirection Does Not Work After You Install and Uninstall the Remote Desktop Client =

Article ID: 302637

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q302637



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Clipboard redirection may no longer work on the client computer when you are using the Windows 2000 Terminal Services client. When you try to paste information from the clipboard, you may receive the following error message:

Cannot copy file: Cannot read from the source file or disk



CAUSE
This problem can occur when a client has installed the Windows 2000 Terminal Services client, upgraded to the Windows XP Remote Desktop client, and then reinstalled the Windows 2000 Terminal Services client.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem after you reinstall the Windows 2000 Terminal Services client, you must manually re-create the HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\RDPDR registry key.  Use Registry Editor (Regedit.exe) to view the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\RDPDR

 Right-click the AddIns key, point to New, and then click Key. Name the value RDPDR, and then quit Registry Editor.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB302637

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