Microsoft KB Archive/289951

= OL2002: Error Message When You Click 'Test Connection' =

Article ID: 289951

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition, when used with:
 * Microsoft Windows Millennium Edition

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This article was previously published under Q289951



SYMPTOMS
When you click Test Connection, you may receive the following error message:

Rundll32 has caused an error in MSO.dll. Rundll32 will now close.

Both the New Account Wizard and Outlook 2002 close when you click OK.



CAUSE
This problem can occur when Outlook 2002 is running on a Microsoft Windows Millennium Edition (Me)-based computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For more information about about how to configure e-mail accounts, click Microsoft Outlook Help on the Help menu, type How to configure mail accounts in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

For information about how to have Outlook automatically dial your Internet service provider (ISP), please see the following article in the Microsoft Knowledge Base:

287677 OL2002: Configuring Outlook to Automatically Dial Your ISP

Additional query words: crash bomb fail

Keywords: kbbug kberrmsg kbpending KB289951

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