Microsoft KB Archive/939894

= Frequently asked questions about Outlook Connector beta =

Article ID: 939894

Article Last Modified on 7/17/2007

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APPLIES TO


 * Microsoft Office Outlook Connector
 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003

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Beta Information
This article discusses a beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this beta product. For information about how to obtain support for a beta release, see the documentation that is included with the beta product files, or check the Web location where you downloaded the release.



INTRODUCTION
When Microsoft Office Outlook Connector beta is installed, you can use Microsoft Office Outlook 2007 or Microsoft Office Outlook 2003 to access and to manage a Windows Live Hotmail account or a Microsoft Office Live Mail account.

For information about how to obtain Outlook Connector beta, visit the following Microsoft Download Center Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=7aad7e6a-931e-438a-950c-5e9ea66322d4

This article answers some frequently asked questions about Outlook Connector beta.



MORE INFORMATION
 Outlook Connector does not synchronize unless I click Send/Receive''' in Outlook 2003. Is that expected?'''

Yes. This behavior is expected. Outlook 2003 does not send and receive e-mail messages automatically like Outlook 2007 does. If you use Outlook 2003, click Send/Receive in order to force synchronization. Or, schedule an automatic send-and-receive operation. To schedule an automatic send-and-receive operation, point to Send/Receive on the Tools menu, point to Send/Receive Settings, and then click Define Send/Receive Groups. Why can I not connect?

In addition to an Internet connection and an installed copy of Outlook, Outlook Connector has one other requirement. Accounts must be updated to the new Windows Live Hotmail. To update your account, follow one of these procedures, and then try to connect by using Outlook Connector:  Visit the following Microsoft Web site, and then click Update your account now:

http://get.live.com/bgg

 Visit the following Microsoft Web site, sign in by using your Windows Live ID and password, and then click the green Join Windows Live Hotmail button in the upper-left corner:

http://www.hotmail.com



If you continue to have trouble connecting, restart Outlook. If this does not resolve the issue, contact Microsoft. To provide your feedback, visit the following Microsoft Web site:

http://support.microsoft.com/oas/default.aspx?Gprid=6998

Note If you receive a message that states that a premium subscription is required in order to use Outlook Connector, ignore the message. Repeat the appropriate bulleted procedure from question 2. A premium subscription is required only for calendar synchronization. For more information, see question 6. Why do more items go to my Outlook Junk folder than to my Windows Live Hotmail Junk folder or than to my Office Live Mail Junk folder?

Outlook Connector uses Outlook's junk e-mail filter in addition to the Hotmail junk filter. Therefore, more items may be marked as &quot;junk&quot; in Outlook than in Windows Live Hotmail or than in Office Live Mail.</li> Why do e-mail items that contain attachments not download when I use Outlook Connector?

There is a known issue with some proxy servers that prevents Outlook Connector from downloading e-mail items that contain attachments. This issue is most common in corporate environments in which proxy servers are used more frequently. Messages that contain attachments can still be downloaded and viewed from Windows Live Hotmail or from Office Live Mail if you experience this problem.</li> Why do flagged items in my Outlook Connector Inbox not appear on the To-Do bar when I also have another account in my profile?

The integration of the To-Do bar is only supported if the Outlook Connector account is the primary account.

When the Outlook Connector account is the primary account, new tasks that are created can be seen in the To-Do bar. However, flagged e-mail message items appear in the Inbox.</li> When I create an appointment in my Outlook Connector calendar, the Status''' toolbar displays a yellow icon, and then I receive an error message. Why does this occur?'''

Although Outlook Connector synchronizes Mail and Contacts at no charge, a premium subscription is required in order to synchronize your Calendar. You can still use the Outlook Connector calendar in Outlook. However, appointments and meetings will not synchronize to the Hotmail calendar.

For more information about premium subscription services, visit one of the following Microsoft Web sites:  MSN Premium:

http://join.msn.com/premium/overview

</li> Office Live Essentials/Premium:

http://office.microsoft.com/en-us/officelive/default.aspx

</li></ul> </li> '''I want to use a mixed-language configuration, such as the English version of Outlook together with the Japanese version of the Outlook Connector. Are mixed-language configurations supported?'''

No. Microsoft officially supports Outlook Connector when Outlook Connector is in the same language as the Windows operating system and as the Office programs that are installed on the computer.</li> Why are my messages not saved to the Hotmail Drafts folder?

If your Hotmail account is a secondary account in Outlook, a draft e-mail message will be saved to the Drafts folder of the primary account. The e-mail message will not be saved to the Drafts folder of the Hotmail account. Additionally, the draft will not synchronize to the Hotmail account.</li></ol>

Keywords: kbinfo kbtshoot kbemail kbfaq kbcalendar kbexpertisebeginner KB939894

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