Microsoft KB Archive/823747

= Windows 2000 Terminal Server stops responding and a black screen appears =

Article ID: 823747

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to log on to your Microsoft Windows 2000 Terminal Server, the server may stop responding. You do not receive an error message, and your screen appears black.



CAUSE
This problem may occur if the Windows redirector (the program that intercepts requests for resources in a computer) stops responding because a transport cannot be deleted (torn down). Transports handle message delivery and routing. The transport cannot be deleted because a Microsoft Exchange request for a copy operation is pending.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Windows 2000 Service Pack 3 (SP3) or later before installing this hotfix. To obtain the latest service pack for Windows 2000, visit the following Microsoft Web site:

http://www.microsoft.com/windows2000/downloads/servicepacks/

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name --  28-Jul-2003  16:37  5.0.2195.6794  407,792  Mrxsmb.sys 28-Jul-2003 16:37  5.0.2195.6794  169,520  Rdbss.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB823747

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