Microsoft KB Archive/166994

= XWEB: Spaces in Alias Name Cause "Failed to get Inbox" =

PSS ID Number: 166994

Article Last Modified on 4/22/1999

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The information in this article applies to:


 * Microsoft Exchange Active Server Components 5.0

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This article was previously published under Q166994



SYMPTOMS
When you attempt to use a browser to access a Microsoft Exchange Server mailbox (that is, using the Microsoft Exchange Server Web Connector), one of the following error messages is displayed:

Microsoft Internet Explorer

Failed to get inbox.

-or-

Netscape Navigator

Failed to get inbox.



CAUSE
The Microsoft Exchange Server mailbox alias name has a comma or spaces in it.



RESOLUTION
Your server administrator can use the Microsoft Exchange Server Administrator program to remove any spaces from any mailbox name that contains spaces.

NOTE: An underscore can be used in the alias name without problem.

NOTE: This same error can also be an example of an ambiguous name resolution problem. This occurs when the alias names are similar to other alias names due to the last name being the same. If you perform a check name on an Exchange or Outlook Client and it pulls up a list, this is what is happening.

Additional query words: Kluane web connector IE explorer browser netscape

Keywords: kbusage KB166994

Technology: kbExchangeActiveServComp500 kbExchangeSearch kbZNotKeyword2 kbZNotKeyword6

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