Microsoft KB Archive/149459

= Microsoft Knowledge Base =

MS Exchange Tools Menu Does Not Work or Mouse Hangs
Last reviewed: August 20, 1997

Article ID: Q149459

The information in this article applies to:


 * The Microsoft Network version 1.2

SYMPTOMS
After you download and install the Microsoft Exchange Update, the Tools menu may not work, or the mouse may stop responding (hang).

RESOLUTION
To resolve this problem, follow these steps:

  Remove Microsoft Exchange and MSN, The Microsoft Network. To do so, follow these steps: a. In Control Panel, double-click Add/Remove Programs. b. Click the Windows Setup tab. c. Click the Microsoft Exchange and The Microsoft Network check boxes to clear them, and then click OK.  Restart your computer.  Use Windows Explorer or My Computer to open the Program Files\Microsoft Exchange folder. Move all the files, except the following files, to another folder: - Mapiwm.tpl - Scanpst.exe - Mlset32.exe - Mlshext.dll - Exchng32.log   Reinstall Microsoft Exchange and MSN. To do so, follow these steps: a. In Control Panel, double-click Add/Remove Programs. b. Click the Windows Setup tab. c. Click the Microsoft Exchange and The Microsoft Network check boxes to select them, and then click OK. NOTE: If you receive a message stating that the Mapi file being installed is older than the file currently installed on your computer, install the older version of the file.  Run the Microsoft Exchange Setup Wizard.