Microsoft KB Archive/928374

= You have to start the Zune child-account creation process again from the beginning when you cancel the parental approval process =

Article ID: 928374

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune Live
 * Zune software

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SYMPTOMS
You try to create a Zune child account. When you cancel the parental approval process, you have to start the child-account creation process again from the beginning.



CAUSE
This issue occurs when you cancel the parental approval process before the process is complete.



THINGS TO TRY
Complete the Zune child-account creation process after you have canceled the parental approval process before that process is complete. To do this, follow these steps:
 * 1) Start the child-account creation process again.
 * 2) Select a new Zune tag. A previously used tag cannot be used.
 * 3) Complete the whole child-account creation process. This process includes the parental approval process.

Keywords: kbtshoot kbexpertisebeginner kbpubtypekc kbzuneamericasportal KB928374

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