Microsoft KB Archive/836760

= A &quot;Stop 0x7F&quot; error message occurs intermittently when you access a storage device in Windows 2000 =

Article ID: 836760

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
You may intermittently receive a &quot;Stop 0x7F&quot; error message while your computer is accessing a storage device. The first Stop parameter is 0x00000000. This parameter indicates a divide by zero error.



CAUSE
This problem is caused by a divide by zero error that occurs when a DIV instruction is executed, and the divisor is zero. Memory corruption, hardware problems, or software failures can cause this problem. In this case, if the BytesPerSector value of the disk geometry is not initialized correctly, a BytesPerSector value of zero may be passed when the PartitionTable information is requested. This scenario causes the divide by zero error.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Microsoft Windows 2000 Service Pack 3 or Service Pack 4

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  16-Jan-2004  00:18  5.0.2195.6891      35,632  Classpnp.sys 24-Feb-2004 05:10  5.0.2195.6901      30,864  Disk.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix is included in the list of recommended hotfixes to be proactively applied to Windows 2000 server clusters. Click the following article number to view the article that contains this list in the Microsoft Knowledge Base:

895090 Recommended hotfixes for Windows 2000 Service Pack 4-based server clusters

This hotfix should be evaluated and applied proactively to all server clusters that are prone to be negatively affected by the problem that is described in this article.

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kberrmsg kbbug kbfix kbqfe kbwin2000presp5fix KB836760

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