Microsoft KB Archive/941265

= The HeOABUpdate tool does not update the offline address book when you upgrade a user to a MAPI-enabled customer plan in Microsoft Solution for Hosted Messaging and Collaboration (HMC) version 3.5 =

Article ID: 941265

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft Solution for Hosted Messaging and Collaboration 3.5

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SYMPTOMS
When you upgrade the first user in a hosted organization to a MAPI-enabled customer plan, Microsoft Solution for Hosted Messaging and Collaboration (HMC) version 3.5 builds a global address list (GAL), an address list, and an offline address list for the organization. However, the next time that the scheduled HeOABUpdate job runs, the HeOABUpdate tool cannot build the offline address book (OAB) for the organization. Therefore, users cannot download their Microsoft Office Outlook OABs.



CAUSE
When you upgrade the user, the ChangeUserMailboxPlan procedure from the Hosted Exchange namespace is run. This procedure does not update the DateLastProvisioningEvent column in the Customers table in the HeCustomerDB database. Therefore, when the HeOABUpdate tool calls the GetModifiedOrganizations procedure, the HeOABUpdate tool does not know that the organization requires a new OAB.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Solution for Hosted Messaging and Collaboration (HMC) version 3.5 installed to apply this hotfix.

Note This hotfix replaces the stored procedure spChangeCustomerServicePlan2 in the HeCustomerDb database. Therefore, you may want to save a copy of the existing stored procedure before you apply the hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you must stop the Microsoft Provisioning Server (MPS) services to make sure that no more requests can be performed on the server that is running MPS. To do this, follow these steps:
 * 1) Click Start, click All Programs, click Administrative Tools, and then click Component Services.
 * 2) Expand Component Services, expand Computers, expand My Computer, expand COM+ Applications, right-click Provisioning Engine, click Disable, and then click Shut down.
 * 3) Run the .msi file in the hotfix package.
 * 4) In Component Services, right-click Provisioning Engine, click Enable, and then click Start to restart the MPS engine.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertiseinter kbqfe KB941265

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