Microsoft KB Archive/873281

= When you install Money, Games for Windows, Streets and Trips, MapPoint, Digital Image, or Encarta you receive an error message that includes error 1305, 1308, or 2263, or you receive another Windows Installer error message =

Article ID: 873281

Article Last Modified on 12/10/2007

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APPLIES TO


 * Microsoft Flight Simulator X Deluxe
 * Microsoft Flight Simulator X Standard
 * Microsoft Age of Empires III
 * Microsoft Age of Empires III : The WarChiefs
 * Microsoft Digital Image Standard 2006
 * Microsoft Digital Image Starter Edition 2006
 * Microsoft Digital Image Suite 10
 * Microsoft Digital Image Suite 2006
 * Microsoft Encarta Standard 2007
 * Fable: The Lost Chapters PC
 * Microsoft MapPoint 2006 Standard Edition
 * Microsoft Money 2006 Deluxe
 * Microsoft Money 2006 Premium
 * Microsoft Money 2006 Small Business
 * Microsoft Money 2006 Standard
 * Microsoft Money 2005 Deluxe Edition
 * Microsoft Money 2005 Premium Edition
 * Microsoft Money 2005 Small Business Edition
 * Microsoft Money 2005 Standard Edition
 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2004 Premium Edition
 * Microsoft Money 2004 Small Business Edition
 * Microsoft Money 2004 Standard Edition
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2003 Deluxe and Business Edition
 * Microsoft Money 2003 Standard Edition
 * Microsoft Money 2002 Standard Edition
 * Microsoft Money 2001 Standard Edition
 * Microsoft Rise of Nations: Rise of Legends
 * Microsoft Streets & Trips 2007
 * Microsoft Streets & Trips 2007 with GPS Locator
 * Microsoft Streets & Trips 2006
 * Microsoft Streets & Trips 2006 Essentials
 * Microsoft Streets & Trips 2006 with GPS Locator
 * Microsoft Student 2007
 * Microsoft Zoo Tycoon 2: African Adventure
 * Microsoft Zoo Tycoon 2: Dino Danger
 * Microsoft Zoo Tycoon 2: Marine Mania

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SYMPTOMS
When you try to install one of the programs that is listed in the &quot;Applies to&quot; section, you may receive one or more of the following error messages:

Internal error in Windows installer.

Error 1305: Error reading from file:.

Error 1308: Source file not found:.

Error 2263: Not a valid installer package



CAUSE
This problem may occur if the Microsoft Windows Installer Service is damaged.



RESOLUTION
To resolve this problem, repair or upgrade the Windows Installer Service.

Windows Vista
To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet
View the &quot;Troubleshoot installing or uninstalling programs&quot; topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/95d4ed9a-1d7d-4b62-84e0-649fc98069f51033.mspx

The computer is not connected to the Internet
View the &quot;Troubleshoot installing or uninstalling programs&quot; topic in Windows Help and Support on the computer's hard disk by following these steps:
 * 1) Click Start, and then click Help and Support.
 * 2) In the Search Help box or in the Search online Help box, type Troubleshoot installing or uninstalling programs, and then click Search Help.
 * 3) In the list of topics, click Troubleshoot installing or uninstalling programs.
 * 4) Click the link that best describes the problem that you are experiencing.
 * 5) Follow the suggestions to troubleshoot the problem that you are experiencing.

Microsoft Windows XP
To upgrade the Windows Installer Service for Windows XP, visit the following Microsoft Web site:

Download the 893803 (v2) package now

http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

893803 Windows Installer 3.1 v2 (3.1.4000.2435) is available

Microsoft Windows 2000 and Microsoft Windows NT 4.0
To upgrade the Windows Installer Service for Windows 2000 and for Windows NT 4.0, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=4b6140f9-2d36-4977-8fa1-6f8a0f5dca8f&DisplayLang=en&NewList=1

Microsoft Windows Millennium Edition, Microsoft Windows 98 Second Edition, and Microsoft Windows 98
To upgrade the Windows Installer Service for Windows Millennium Edition, for Windows 98 Second Edition, and for Windows 98, visit the following Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en



MORE INFORMATION
For more information about how to re-register or reinstall Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:

315346 Error message when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: &quot;The Windows Installer service could not be accessed&quot;

For more information about how to troubleshoot Windows Installer issues in Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

315353 &quot;The Windows Installer Service Could Not Be Accessed&quot; error message when you install a program in Windows XP

For more information about how to troubleshoot Watson error messages, click the following article numbers to view the articles in the Microsoft Knowledge Base:

910816 Error message when you try to install a Microsoft game: &quot;Error -1607: Unable to install InstallShield Scripting Runtime&quot;

886549 You receive an &quot;Error 1606&quot; error message when you try to install or remove a Microsoft program

For more information about how to start Windows Installer in Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base:

895141 How to start Windows Installer in Safe Mode in Windows Server 2003

Additional query words: installation problems setup

Keywords: kberrmsg kbtshoot kbsetup kbprb KB873281

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