Microsoft KB Archive/816982

= Installation of KB 329390 Hotfix May Leave a Temporary Folder =

Article ID: 816982

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
After you install the hotfix that is documented in the following article in the Microsoft Knowledge Base article

329390 MS02-072: Unchecked Buffer in Windows Shell Might Permit System Compromise

on a computer with a high-speed hyper-threaded processor or multiple high-speed processors, a temporary folder may remain in the root folder of one of the computer's hard disks:



CAUSE
This problem occurs because the Windows Service Pack Setup installer (Update.exe) component that is included in the original installation package for the hotfix that is documented in Knowledge Base article

329390 MS02-072: Unchecked Buffer in Windows Shell Might Permit System Compromise

may not delete the temporary folders that it creates on computers with high-speed hyper-threaded processors or multiple processors.

For additional information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:

817084 Installation of Hotfix Leaves a Temporary Folder on Hyper-Threaded or Multiprocessor Computers

The fix that is documented in this article repackages the hotfix with updated installer component files.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The repackaged hotfix that corrects the issue that is documented in Knowledge Base article

817084 Installation of Hotfix Leaves a Temporary Folder on Hyper-Threaded or

contains the updated components that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version   Size     File name - 15-Feb-2003 01:20  5.3.16.3  411,136  Update.exe

The global version of this fix has the file attributes (or later) that are listed in the following table.

Date        Time   Version        Size     File name    SP level -- 21-Mar-2003 00:10  6.0.2600.105   126,464  Shmedia.dll  pre-SP1 21-Mar-2003 00:11  6.0.2800.1157  125,440  Shmedia.dll  pre-SP2



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

