Microsoft KB Archive/823022

= Event ID 490 is logged, and you receive the following error message when you try to mount the mailbox store or the public store in Exchange Server: &quot;ID No: c1041724&quot; =

Article ID: 823022

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Enterprise Edition
 * Microsoft Exchange Server 2007 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
You may receive an error message when you try to mount the mailbox store or the public store on a computer that is running one of the following products:
 * Microsoft Exchange Server 2007
 * Microsoft Exchange Server 2003
 * Microsoft Exchange 2000 Server

The error message that you receive resembles the following error message:

ID no: c1041724

Exchange System Manager

You may also receive the following error message when you click Logons or Mailboxes under Mailbox Store in Exchange System Manager:

ID no: 00000476-0000-00000000

ID no: c1050476

Exchange System Manager

Additionally, the following event ID messages may be logged to the Application event log: Event Type: Error

Event Source: ESE

Event Category: General

Event ID: 490

Date:

Time:

User: N/A

Computer:

Description: Information Store (1608) First Storage Group: An attempt to open the file &quot; :\Program Files\Exchsrvr\MDBDATA\priv1.edb&quot; for read / write access failed with system error 5 (0x00000005): &quot;Access is denied. &quot;. The open file operation will fail with error -1032 (0xfffffbf8).

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9518

Date: 2/20/2001

Time: 1:54:22 PM

User: N/A

Computer:

Description: Error 0xfffffbf8 starting Storage Group /DC=COM/DC=AIRSLIDE/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/CN=AIRSLIDE/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE GROUP/CN=SERVERS/CN=BREEZE/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP on the Microsoft Exchange Information Store.

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Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9519

Date:

Time:

User: N/A

Computer:

Description: Error 0xfffffbf8 starting database &quot;First Storage Group\Mailbox Store (EX1)&quot; on the Microsoft Exchange Information Store.

Event Type: Error

Event Source: ESE

Event Category: General

Event ID: 489

Computer:

Description: Information Store (5120) First Storage Group: An attempt to open the file &quot;E:\EXCHSRVR\MDBDATA\priv1.edb&quot; for read only access failed with system error 5 (0x00000005): &quot;Access is denied.&quot; The open file operation will fail with error -1032 (0xfffffbf8).



CAUSE
This issue may occur if you do not have the appropriate permissions assigned to the folder or drive that contains the Exchange databases.



Exchange 2007
To resolve this issue, grant the default permissions to the folder that contains the Exchange databases and to the drive on which this folder resides. To grant the default permissions to the folder that contains the Exchange databases, follow these steps:  Start Windows Explorer, and then move to the folder that contains the Exchange databases. Right-click the folder, and then click Properties. Click the Security tab, and then grant the following default permissions. 

To grant the default permissions to the drive that contains the Exchange database folder, follow these steps:  Start Windows Explorer. Right-click the Local Disk object that contains the Mdbdata folder, and then click Properties. Click the Security tab, and then grant the following default permissions, depending on the operating system.

For Windows 2000 Server

For Windows Server 2003 </li></ol>

Exchange 2003 and Exchange 2000
To resolve this issue, grant the default permissions to the Mdbdata folder and to the root of the drive that contains the Mdbdata folder. To grant the default permissions to the Mdbdata folder, follow these steps:  Start Windows Explorer, and then expand the Exchsrvr folder.</li> Right-click the Mdbdata folder, and then click Properties.</li> Click the Security tab, and then grant the following default permissions: </li></ol>

To grant the default permissions to the drive that contains the Mdbdata folder, follow these steps:  Start Windows Explorer.</li> Right-click the Local Disk object that contains the Mdbdata folder, and then click Properties.</li> Click the Security tab, and then grant the following default permissions, depending on the operating system.

For Windows 2000 Server

For Windows Server 2003 </li></ol>

To mount the affected mailbox or public store, start Exchange System Manager, right-click the mailbox or the public store, and then click Mount Store.

Keywords: kberrmsg kbprb KB823022

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