Microsoft KB Archive/831198

= Software packages do not install on Systems Management Server 2003 clients =

Article ID: 831198

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Microsoft Systems Management Server (SMS) 2003 may not be able to install software on a client when the package is run by a user who does not have sufficent rights or a computer that does not have sufficient rights. When this problem occurs, SMS cannot update the Windows Installer source list. Additionally, following may be logged in the SrcUpdateMgr.log file: Retrying DoUpdateSourceListAll task Product {000C1109-0000-0000-C000-000000012346} is installed for user domain\account Adding 2 local DPs and 0 remote DPs for product {000C1109-0000-0000-C000-000000012346} MsiSourceListClearAll failed for product {000C1109-0000-0000-C000-000000012346}, user domain\account, error 80070005 Failed source list update for product {000C1109-0000-0000-C000-000000012346}, error 80070005 DoUpdateSourceListAll task failed, error code 80070005 Source list update task failed, will be retried after 3600 seconds



CAUSE
This problem may occur if you apply the Always install with elevated privileges Microsoft Windows Installer Group Policy setting for a user who does not have sufficient rights or for a computer that does not have sufficient rights.



RESOLUTION
Important Advertisement status for this hotfix may be reported incorrectly if you have distributed additional Advanced Client hotfixes. For more information, view the following article in the Microsoft Knowledge Base:

840864 Incorrect status is returned after you distribute an update for the Advanced Client in Systems Management Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size     File name --- 09-Dec-2003 21:26  2.50.2726.101     927,976  Sms2003-rtm-kb831198-x86-enu.exe After the fix is installed, the following files will have the listed attributes or later: Date        Time   Version           Size     File name - 09-Dec-2003 16:46                     11,595  Filemap.ini 09-Dec-2003 16:46  2.0.6.3           354,152  Smsupdate.exe 09-Dec-2003 16:46  2000.80.194.0     274,489  Ntwdblib.dll 09-Dec-2003 16:46  2.0.1493.5011     855,312  Preinst.exe 09-Dec-2003 16:46                    264,704  Sms2003ac-kb831198-x86.msp 09-Dec-2003 16:46  2.50.2726.101     170,496  Srcupdatemgr.dll



MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

When the Always install with elevated privileges Windows Installer Group Policy setting is applied, users who do not have sufficient user rights do cannot update the Windows Installer source list to install the software package. To determine if the policy is applied, follow these steps:
 * 1) Log on to the client computer as a member of the Administrators group.
 * 2) Click Start, click Run, type regedit and then click OK.
 * 3) Locate the   key.
 * 4) The policy is turned on if the AlwaysInstallEnabled entry is set to 1. To turn off AlwaysInstallEnabled, change the value to 0.

Note The default value is 0 (off).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: enable disable security system AlwaysInstallElevated

Keywords: kbqfe kbhotfixserver kbsoftwaredist kbpackage kbsmstopazfix kbsecurity kbfix kbbug KB831198

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