Microsoft KB Archive/231667

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you are upgrading from Microsoft Windows NT 4.0 to Windows 2000 Beta 3, you may receive the following error message:

STOP: 0x000000ce (0xF6782558, 0x00000000, 0xF6782558, 0x00000000)

DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION


 * Address F6782558 base at F6782558, DateStamp 00000000 - Sermouse.sys


 * Address F6782558 base at F6782558, DateStamp 00000000 - Sermouse.sys

Note that the first address in the pairs (F678) may vary.

CAUSE
This behavior can occur if there is a serial mouse connected to the computer during the upgrade process.

RESOLUTION
To resolve this issue:


 * 1) Boot without the mouse attached.
 * 2) Press CTRL+ESC to open the Start menu.
 * 3) Press UP ARROW until Settings is selected.
 * 4) Press RIGHT ARROW to select Control Panel, and then press ENTER.
 * 5) Use the arrow keys to select the System icon, and then press ENTER.
 * 6) Press RIGHT ARROW until the Hardware tab is selected.
 * 7) Press ALT+D to start Device Manager.
 * 8) Press ALT+V to open the View menu, press DOWN ARROW until Show hidden devices is selected, and then press ENTER.
 * 9) Press the TAB key, and then press DOWN ARROW to select Mice and other pointing devices.
 * 10) Press RIGHT ARROW to expand the group.
 * 11) Press DOWN ARROW to select the mouse (it may be listed as an unknown device.
 * 12) Press ENTER to open the device's properties.
 * 13) Press TAB three times, and then press RIGHT ARROW to select the Driver tab.
 * 14) Press ALT+P to start the Upgrade Device Driver wizard.
 * 15) Press ENTER, and then press ENTER.
 * 16) Press SPACEBAR to clear the Floppy disk drive check box, and then press ENTER. Windows should locate a serial mouse driver for you.
 * 17) When you are done, shut down the computer and connect your mouse.
 * 18) Start the computer and the mouse should work.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kberrmsg kbhw kbsetup ntstop

Version : WINDOWS:2000

Platform : WINDOWS

Issue type : kbprb