Microsoft KB Archive/287901

= The e-mail processing order is changed when you upgrade to Outlook 2002 or to Outlook 2007 =

Article ID: 287901

Article Last Modified on 5/30/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q287901



SYMPTOMS
Your e-mail processing order may not be retained when you upgrade from an earlier version of Microsoft Outlook to Microsoft Outlook 2002 or to Microsoft Office Outlook 2007.



WORKAROUND
To work around this problem, follow these steps, as appropriate for the version of Outlook that you are running.

Outlook 2002

 * 1) Click Start, click Settings, and then click Control Panel.
 * 2) Double-click the Mail icon.
 * 3) In the Mail Setup dialog box, click E-mail Accounts.
 * 4) Verify that the View or change existing e-mail accounts option is selected, and then click Next.
 * 5) Select the appropriate accounts, and then use the Move Up and Move Down buttons to alter the position of the accounts in the processing order as needed.
 * 6) Click Finish.

Outlook 2007

 * 1) Click Start, click Settings, and then click Control Panel.
 * 2) Double-click the Mail icon.
 * 3) In the Mail Setup dialog box, click E-mail Accounts.
 * 4) Select the appropriate accounts, and then use the blue arrow buttons to alter the position of the accounts in the processing order as needed.
 * 5) Click Close.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OL2002 OL2007

Keywords: kbbug kbnofix KB287901

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