Microsoft KB Archive/126306

= Laser Tools PrintCache (PCACHE.EXE) Hangs MSD =

Article ID: 126306

Article Last Modified on 12/13/1999

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APPLIES TO


 * Microsoft MS-DOS 6.21 Standard Edition
 * Microsoft MS-DOS 6.22 Standard Edition
 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q126306



SUMMARY
According to Laser Tools Technical Support, the Laser Tools PrintCache program causes certain versions of Microsoft Diagnostics (MSD) to stop responding (hang) when you choose to view network information.



MORE INFORMATION
The following versions of MSD hang when you choose to view network information if PrintCache (PCACHE.EXE) is loaded as a terminate-and-stay- resident (TSR) program:
 * MSD version 2.10 (included with Microsoft Windows for Workgroups version 3.11)
 * MSD version 2.11 (included with MS-DOS versions 6.21 and 6.22)

This problem with PCACHE.EXE does not occur with earlier versions of MSD (2.00 and 2.01).

Workarounds
Use either of the following methods to work around this problem:
 * Start MSD with the /I switch to skip hardware detection. Do not choose to view network information.
 * Edit the AUTOEXEC.BAT file and remove or remark the PCACHE.EXE line.

PrintCache is manufactured by Laser Tools, a manufacturer independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 3.11 msd pcache 6.21 6.22

Keywords: KB126306

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