Microsoft KB Archive/223463

= OL2000: Error Message "The action could not be completed." =

Article ID: 223463

Article Last Modified on 12/2/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q223463



ERROR MESSAGE
When you attempt to perform an action or operation in Outlook, you receive the following error message:

The action could not be completed.

In some cases, the error is accompanied by other text, which may or may not be descriptive of the exact cause of the error.

NOTE: Microsoft Office 2000 has built-in functionality that enables you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES
You attempted to add a duplicate service in a profile.

You are attempting to connect to a cc:Mail post office using an improperly configured workstation.

You are attempting to create a link to a file after opening the Contact form by using a Microsoft Word address book command.

Duplicate Services in Profile
With two exceptions, Messaging Information Application Interface (MAPI) services can only be added to a profile once. The Internet Mail service and the Personal Folder service can be added multiple times.

For additional information about configuring profiles for use with Outlook, click the article number below to view the article in the Microsoft Knowledge Base:

195478 OL2000: (CW) User Profiles and Information Services

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Improperly Configured cc:Mail Profile
The referenced error occurs when you attempt to configure an Outlook profile to send and receive mail using a cc:Mail post office without the required Lotus Vendor Independent Messaging (VIM) support files. These files are not supplied by Microsoft. Certain files are available as a download from the Lotus Web site, while others are available from the cc:Mail post office server installation.

NOTE: Lotus recommends that the latest VIM distribution be used.

For additional information about using Outlook in a cc:Mail environment, click the article numbers below to view the articles in the Microsoft Knowledge Base:

216125 OL2000: (CW) Error Messages Starting Outlook with New cc:Mail Profile

195594 OL2000: (CW) Troubleshooting cc:Mail Connectivity in Outlook

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Linking a File to a Contact from Word
When you use the Address Book icon in the Word Envelopes and Labels dialog box to display a Contact form and then try to link a file to that contact, you receive a series of fatal errors which terminates with the error described above.

For additional information about the issue involving the errors mentioned above, click the article number below to view the article in the Microsoft Knowledge Base:

223607 OL2000: (CW) Fatal Error Attempting to Link File to Contact from Word

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ERROR MESSAGE


CAUSE
Additional query words: OFF2000

Keywords: kbdownload kbdta kbprb KB223463

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