Microsoft KB Archive/899712

= The latest version of the document does not appear in Internet Explorer when you open a Word document, an Excel workbook, or a PowerPoint presentation in a document library in Windows SharePoint Services =

Article ID: 899712

Article Last Modified on 5/17/2007

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APPLIES TO

 Microsoft Office SharePoint Portal Server 2003 Microsoft Windows SharePoint Services 3.0 Microsoft Windows SharePoint Services, when used with:  Microsoft Office Excel 2007

 Microsoft Office Excel 2003

 Microsoft Excel 2002 Standard Edition</li></ul>

 Microsoft Office PowerPoint 2007</li></ul>

 Microsoft Office PowerPoint 2003</li></ul>

 Microsoft PowerPoint 2002 Standard Edition</li></ul>

 Microsoft Office Word 2007</li></ul>

 Microsoft Office Word 2003</li></ul>

 Microsoft Word 2002 Standard Edition</li></ul> </li></ul>

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SYMPTOMS
Consider the following scenario. The document versioning feature is enabled for a document library in a Microsoft Windows SharePoint Services Web site. You connect to the document library, and then you do one or more of the following:
 * You open a Microsoft Word document in the document library.
 * You open a Microsoft Excel workbook in the document library.
 * You open a Microsoft PowerPoint presentation in the document library.

However, the latest version of the document does not appear in Microsoft Internet Explorer. Instead, an earlier version of the document appears in Internet Explorer. To view the latest version of a document, you may have to exit and then restart Internet Explorer.

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CAUSE
This issue occurs if you use a Microsoft Office program such as Word, Excel, or PowerPoint. When you use Word, Excel, or PowerPoint to work with documents in a document library that has the document versioning feature enabled, the Office program uses the cache settings in Internet Explorer. Therefore, Internet Explorer may display the cached version of the document instead of the latest version of the document in the document library.

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RESOLUTION
To resolve this issue, configure the cache settings in Internet Explorer to use the Every visit to the page option. By default, the cache settings in Internet Explorer are set to use the Automatically setting. When you configure the Every visit to the page option, Internet Explorer checks for the latest versions of a stored Web page every time that you visit the Web page.

The Every visit to the page setting works as follows. When you visit a Web page that you previously viewed, Internet Explorer checks to see whether the Web page has changed since the last time that you viewed it. If the Web page has changed, Internet Explorer displays the newer version of the Web page and stores the newer version of the Web page in the Temporary Internet Files folder.

To configure Internet Explorer to use the Every visit to the page setting, follow these steps:
 * 1) Start Internet Explorer.
 * 2) Click Internet Options on the Tools menu, and then click the General tab.
 * 3) Under Temporary Internet files, click Settings.
 * 4) Click Every visit to the page under Check for newer versions of stored pages, and then click OK two times.
 * 5) Quit, and then restart Internet Explorer.

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MORE INFORMATION
For more information about cache settings in Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:

263070 How Internet Explorer cache settings affect Web browsing

For more information about the document versioning feature in Windows SharePoint Services, see the &quot;Managing Versions and Checking Documents In and Out&quot; topic in the &quot;Administration&quot; chapter of the &quot;Microsoft Windows SharePoint Services Administrator's Guide.&quot; To obtain this guide, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=a637eff6-8224-4b19-a6a4-3e33fa13d230&displaylang=en

Additional query words: wss office xp WSSv3 WD2003 WD2007 PPT2003 PPT2007 XL2003 XL2007

Keywords: kbconfig kbtshoot KB899712

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