Microsoft KB Archive/925781

= The Microsoft Exchange Information Store resource unexpectedly fails over when you install Antigen 9.0 on a node in a server cluster =

Article ID: 925781

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Antigen for Exchange
 * Microsoft Antigen for SMTP Gateways

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SYMPTOMS
You install Microsoft Antigen 9.0 for Exchange or Microsoft Antigen 9.0 for SMTP Gateways on a node in a server cluster. When you do this, the Microsoft Exchange Information Store resource unexpectedly fails over.



CAUSE
This problem occurs if the Scanjobs.adb file contains more than 16 scan jobs. When this occurs, the Scanjobs.adb file is full. The Scanjobs.adb file can become full if either of the following conditions is true:
 * A virtual server fails over to a different cluster node, and all the scan jobs for that virtual server are created in the Scanjobs.adb file.
 * You use and then delete recovery storage groups in Microsoft Exchange Server 2003. In this scenario, additional scan jobs are created in the Scanjobs.adb file.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
When you apply this hotfix, services are automatically stopped and then restarted. If services cannot be stopped, or if certain files are open, you must manually restart the computer to finish applying the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Antigen 9.0 for SMTP Gateways


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
You must configure template settings for scan jobs. This hotfix clears the scan jobs in the Scanjobs.adb file that are not associated with that particular virtual server. Scan jobs are re-created during the next failover.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: dump hang win2k3 windows server 2003 exchange2k3 active/passive

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB925781

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