Microsoft KB Archive/294119

= Visio2002: Menu Commands and Toolbars Are Unavailable and Appear Dimmed When You Start Microsoft Visio =

Article ID: 294119

Article Last Modified on 7/27/2006

-

APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition

-



This article was previously published under Q294119





SYMPTOMS
When you start Microsoft Visio 2002, the menu commands and toolbars are unavailable and appear dimmed. You are cannot perform basic functions; for example, you cannot create a new drawing or edit an existing drawing.



CAUSE
This behavior can occur if you perform the following steps in the following order:
 * 1) You install Microsoft Visio 2000.
 * 2) You install Microsoft Visio 2002, and then keep the Visio 2000 installation.
 * 3) You remove Microsoft Visio 2000.



RESOLUTION
To resolve this issue, repair the Visio 2002 installation. To do this, follow the appropriate method.

Method 1
If you are running Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Millennium Edition, or Microsoft Windows NT, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs.
 * 2) In the Add/Remove Programs dialog box, click Microsoft Visio 2002, and then click Add/Remove.
 * 3) Click Repair - Restore to original installation state, and then click Next.NOTE: If the repair procedure does not restore Visio to the original installation state, you may need to remove and then reinstall Visio 2002.

Method 2
If you are running Microsoft Windows 2000, the Repair command may automatically start to restore the Visio installation. If it does not, follow these steps:
 * 1) On the Start menu, point to Settings, and then click Control Panel. Double-click Add/Remove Programs.
 * 2) In the Add/Remove Programs dialog box, click Microsoft Visio 2002, and then click Change.
 * 3) Click Repair - Restore to original installation state, and then click Repair.NOTE: If the repair procedure does not restore Visio to the original installation state, you may need to remove and then reinstall Visio 2002.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prb

Keywords: kbbug kbfix KB294119

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.