Microsoft KB Archive/212997

= OL2000: (IMO) Quitting Outlook During a Background E-mail Download Can Hang Outlook =

Article ID: 212997

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q212997



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
If you attempt to quit Outlook while a large background e-mail download is in progress, Outlook may stop responding (hang).



RESOLUTION
Wait for all messages to download and the message Delivery Complete to appear on the information bar before you attempt to exit Outlook.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.



MORE INFORMATION
If certain conditions occur, for example more than 32 messages on the e-mail server, and a large message towards the end of the download if you try to quit in the middle of a download, Outlook stops responding.

Additional query words: OL2K IMAP Fetch Switch Cached Messages Headers outlook shut down shutdown

Keywords: kbbug kbnofix KB212997

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