Microsoft KB Archive/135815

= Microsoft Knowledge Base =

Cannot Connect to The Microsoft Network Using Calling Card
Last reviewed: September 11, 1997

Article ID: Q135815

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you are calling long distance with a calling card to connect to MSN, The Microsoft Network, you may receive the following error message:

No dial tone. Please make sure that your modem is connected properly and turned on.

CAUSE
The default setting to wait for the credit card tone is eight seconds. This setting may be insufficient for your calling card.

RESOLUTION
To change the Wait For Credit Card Tone setting, follow these steps:


 * 1) On the Sign-In screen, click Settings.
 * 2) Click Modem Settings.
 * 3) Click the Options tab.
 * 4) Select the appropriate number of seconds in the Wait For Credit Card Tone box (14 seconds should be sufficient).
 * 5) Click OK until you return to the Sign-In screen.