Microsoft KB Archive/147508

= XADM: Reversed Display Names May Not Be Resolved =

Article ID: 147508

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q147508



SYMPTOMS
When a first name such as 'Mary Anne' and a surname for a known recipient is typed on the TO: line in a Microsoft Exchange Client, the name is not resolved.



CAUSE
This problem occurs if the display name for the user is reversed as follows:

  User:         Mary Anne Smith Display Name: Smith, Mary Anne

When 'Mary Anne Smith' is typed on the TO: line, the display name is first referenced in order to resolve the address. In this case it will fail as the display name is 'Smith, Mary Anne'. The next phase will compare the typed name to the surname and given name of the recipient which is entered as first name 'Mary Anne' and last name 'Smith' in the order of last name first.

Due to the embedded space between 'Mary Anne', Exchange will simply see the name as 'Anne Smith' and the name resolution will fail.

This would not be the case if the name were 'Mary Smith' as Exchange would be able to see both the first and last names properly.



WORKAROUND
If your system is configured to use reversed display names, the recommended option would be to enter the first name as simply 'Mary' and use 'Anne Smith' as the last name on the user's mailbox properties in the Microsoft Exchange Administer program. This will result in the name being properly resolved when 'Mary Anne Smith' is typed on the TO: line in a Microsoft Exchange Client.

Keywords: kbprb kbusage KB147508

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