Microsoft KB Archive/125646

= Computer with Intel Neptune PCI Chip Hangs on Warm Reboot =

Article ID: 125646

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Server 3.5

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This article was previously published under Q125646



SYMPTOMS
Your single processor computer using the Intel Neptune 82434 PCI Cache Memory Controller (PCMC) stops responding (hangs) when you perform a warm reboot running Windows NT version 3.5.



CAUSE
The BIOS incorrectly registers two CPUs.



RESOLUTION
The Hardware Abstraction Layer (HAL) file, HALMPS.DLL, has been updated to resolve this problem.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.5. This problem was corrected in the latest U.S. Service Pack for Windows NT version 3.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodnt hal hang boot

Keywords: KB125646

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