Microsoft KB Archive/129239

= SMTP: Err Msg: Warning SMTP Output Retry Count Exceeded... =

Article ID: 129239

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to SMTP 3.0

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This article was previously published under Q129239



SYMPTOMS
The following error message sometimes appears in the SMTPGATE.LOG file:

Warning SMTP output retry count exceeded saving to m:\SMTP\outbad.api



CAUSE
Once an outgoing message is detected by the Microsoft Mail Gateway to SMTP, the gateway then tries to connect to the UNIX Smarthost to send the message. By default, the gateway will try 180 times before timing out. Once it has timed out, it will write the above error message into the SMTPGATE.LOG file. Then it will save the message in the M:\SMTP\OUTBAD.API file.



RESOLUTION
This error usually indicates that there is something wrong with either the network or the UNIX Smarthost. Use a Ping or Telnet command to ensure that the UNIX Smarthost is up and running. Also check that the SMTP Deamon is running on the UNIX Smarthost. If the error occurs frequently, check the network with a protocol analyzer.



MORE INFORMATION
You can use the -Q command-line option to change the default of 180 times that the gateway will try to connect to the UNIX Smarthost. For more information on the -Q option, see the following article in the Microsoft Knowledge Base:

99718 SMTP: Determining Total Time-Out Period with -Q and -W

Keywords: KB129239

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