Microsoft KB Archive/221223

= Err Msg: "VBScript Runtime Error 800a01ad" in Manage Server Console =

Article ID: 221223

Article Last Modified on 11/19/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q221223



SYMPTOMS
You may receive an error message when you attempt to start any of the following Manage Server console tasks in BackOffice Small Business Server (SBS):
 * Manage Electronic Mail
 * Manage E-Mail Distribution Lists
 * Manage Faxes
 * Manage Modem Pools

When you attempt to start any of these tasks in SBS 4.0 or 4.0a, the following error message may be displayed:

Microsoft VBScript runtime error '800a01ad'

ActiveX component can't create object: 'CreateObject'

/admin/email1.asp, line 13

NOTE: The last line of the error message may be different, depending on the task you are attempting to start.

When you attempt to start any of these tasks in SBS 4.5, the following error message may be displayed:

Microsoft VBScript runtime error '800a01ad'

ActiveX component can't create object: 'Samdet1.Servicedetection'

/admin/email.asp, line 72

NOTE: The last line of the error message may be different, depending on the task you are attempting to start.



CAUSE
This behavior occurs when the World Wide Web service is stopped and restarted.

Stopping and restarting the World Wide Web service commonly happens when you install Microsoft Internet Information Server (IIS) programs, such as Microsoft Proxy Server.



RESOLUTION
To restore the console's functionality on a server that has IIS 3.0 or IIS 4.0 installed, restart the server.

You can also perform the following steps on a server that has IIS 4.0 installed:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Services.
 * 2) Click IIS Administrative Service, and then click Stop.
 * 3) When a dialog box appears confirming that you want to stop other child services, click OK.
 * 4) After the services stop, start the IIS Administrative service.
 * 5) After the IIS Administrative service starts, click World Wide Web Publishing Service, and then click Start.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: smallbiz

Keywords: kbbug kbpending KB221223

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