Microsoft KB Archive/289314

= STS: Office Program Stops Responding When You Connect to SharePoint Team Web Site =

Article ID: 289314

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft SharePoint Team Services
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q289314



SYMPTOMS
When you attempt to use Secure Sockets Layer (SSL) to connect to a SharePoint team Web site, the Office program that you are using stops responding.

For example, in any Office XP program or Microsoft Internet Explorer, when you attempt to open a location similar to the following

https://sharepoint/myserver

the program may stop responding.



CAUSE
This may occur if the server that is running SharePoint Team Services does not have SSL enabled. The program stops responding, because the server is not expecting SSL, and the server waits for your program to send more information.



WORKAROUND
Try to connect without using SSL. For example, instead of using a location similar to the following

https://sharepoint/myserver

use a location similar to the following:

http://sharepoint/myserver

Additional query words: prb hang freeze lock locked SPTS

Keywords: kbnofix kbprb KB289314

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