Microsoft KB Archive/222397

= OL2000: (IMO) Symantec Fax Stops Working After Upgrading to Windows 2000 =

Article ID: 222397

Article Last Modified on 9/22/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q222397



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
After upgrading to Microsoft Windows 2000 from either Microsoft Windows 95/98 or Microsoft Windows NT 4.0, the Symantec Fax Starter Edition no longer works. When you send a fax you receive no error; however, the fax is not sent.



CAUSE
Outlook detected the operating system upgrade, but failed to run the Symantec WinFax Starter Edition Configuration Wizard again.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, you can force the Symantec WinFax Starter Editon Configuration Wizard to run by starting the Olfsetup.exe program on your Microsoft Office 2000 installation CD. The Engish (US) version of this file is located in the Pfiles\Msoffice\Office\1033 folder on the Office 2000 CD.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.



MORE INFORMATION
After the operating system upgrade and prior to running the Symantec WinFax Starter Editon Configuration Wizard, the port setting for the modem is blank. Running the configuration wizard will set port control to Telephony Applications Programming Interface (TAPI), and the Symantec Fax Starter Edition will work correctly.

