Microsoft KB Archive/247955

= SMS: Wuser32.exe Does Not Shut Down Upon Client Shutdown =

Article ID: 247955

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1

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This article was previously published under Q247955



SYMPTOMS
When you shut down a Microsoft Windows NT-based client, a dialog box may be presented by Wuser32.exe that prevents the client from shutting down until you respond to the dialog box by clicking Wait, End Task, or Cancel.



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

You can also resolve this problem by contacting Microsoft Product Support Services to obtain the fix.

The English version of this fix should have the following file attributes or later:   Date        Time   Version         Size     File name    Platform -  03/03/2000  19:16  2.00.1380.1132  272,416  Wuser32.exe  Intel 03/03/2000 19:25  2.00.1380.1132  567,280  Ldwmnt.dll   Intel 04/02/2000 20:22                       67  Compver.ini 03/03/2000 19:16  2.00.1380.1132  394,000  Wuser32.exe  Alpha 03/03/2000 19:25  2.00.1380.1132  850,704  Ldwmnt.dll   Alpha



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 SP1"/> This problem was first corrected in Systems Management Server 2.0 Service Pack 2..



MORE INFORMATION
To install the hotfix, use the appropriate method on the Systems Management Server site server.

Method 1: Using the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
 * 1) Copy the hotfix folder structure to a share on your network. Q247955.exe is an SMS Installer file that updates specific files on your site server.
 * 2) Log on to your site server using an account with administrative privileges.
 * 3) On the site server, quit the Systems Management Server Administrator console.
 * 4) Run Q247955.exe and follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch.

Method 2: Manual Installation

 * 1) Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
 * 2) On the site server, quit the Systems Management Server Administrator console.
 * 3) Replace the Remctrl.exe file in the  \Inboxes\Clicomp.src\Remctrl\I386 folder with the version obtained from the hotfix.
 * 4) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\Remctrl folder with the version obtained from the hotfix.
 * 5) Replace Ldwmnt.dll file in the  \Bin\I386 folder with the version obtained from the hotfix.
 * 6) Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.

NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfixed files to be propagated to the clients. To speed up this process, you can create a software distribution for the Setevnt.exe or Cliutils.exe Resource Kit tool, along with the appropriate parameter(s) to start a CCIM work cycle. For information about the proper syntax to use with these tools, see the Resource Kit documentation.

Additional query words: prodsms

Keywords: kbhotfixserver kbqfe kbbug kbfix kbhelpdesk kbqfe KB247955

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