Microsoft KB Archive/267262

= Dilbert: Game Stops Responding During Project Passoff =

Article ID: 267262

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft DreamWorks Interactive Dilbert's Desktop Games

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This article was previously published under Q267262



SYMPTOMS
When you play Project Passoff in DreamWorks Interactive, Dilbert's Desktop Games, the game may stop responding (hang) when a character begins to speak.

In some cases, however, the character's lips may continue to move.



CAUSE
This behavior can occur if both of the following conditions are true:
 * A Creative Labs SoundBlaster Live! sound card is installed in your computer.
 * Creative Labs Live!Ware software version 3.0 or earlier is installed on your computer.



RESOLUTION
To resolve this issue, reduce audio hardware acceleration in Microsoft Windows.

To do this, use the appropriate method for your operating system.

Microsoft Windows 98

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Multimedia.
 * 3) On the Audio tab, click Advanced Properties under Playback.
 * 4) On the Performance tab, move the Hardware acceleration slider all the way to the left.
 * 5) Click OK, and then click OK again
 * 6) Close Control panel.

Microsoft Windows 95
NOTE: These steps require DirectX 7.0 or later to be installed on the computer. For information about how to download and install the latest version of Microsoft DirectX, please see the &quot;More Information&quot; section of this article.
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type dxdiag, and then click OK.
 * 3) Click the Sound tab.
 * 4) Under DirectX Features, move the Hardware Sound Acceleration Level slider all the way to the left.
 * 5) Click Exit.



MORE INFORMATION
To download and install the latest version of Microsoft DirectX:  Visit the following Microsoft Web site:

http://www.microsoft.com/windows/directx/default.mspx

 Click the DirectX 7.0a Full Installation Web link. Under Download Now, click the DX7Aeng.exe - 6,341 Kb Web link. In the File Download dialog box, click Save this program to disk, and then click OK. In the Save in box, click Desktop, and then click Save. On the desktop, double-click the DX7Aeng.exe file, and then follow the instructions on the screen to install DirectX 7.0a.</li></ol>

For additional information about how to install the latest version of DirectX, click the article number below to view the article in the Microsoft Knowledge Base:

179113 How to Download and Install DirectX

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 msgame dream works dwi silent silence hangs freeze lock

Keywords: kb3rdparty kbprb kbsound KB267262

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