Microsoft KB Archive/909339

= Xbox 360: You experience audio issues when you use an Xbox 360 Component HD AV Cable =

Article ID: 909339

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox 360 Component HD AV Cable
 * Microsoft Xbox

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SYMPTOMS
When you use the Xbox 360 Component HD AV Cable to connect the Xbox 360 console to the TV, you may experience sound issues such as no sound or sound that is distorted.



CAUSE
This issue may occur if the following conditions are true:
 * The component cable is not connected correctly.
 * The component cable is faulty or damaged.
 * The audio settings in the Xbox Dashboard are incorrect.



THINGS TO TRY
 Determine whether the symptom occurs with only one or two discs, or if the symptom occurs with more than two discs.  If this behavior occurs with only one or two discs, search the Microsoft Knowledge Base for known issues for the particular discs. If no known issues exist, return the discs to the retailer.  Determine whether you are trying to use digital or analog audio sound. Make sure that you are using the correct connectors for digital or analog sound. For more information about how to configure your audio settings, click the following article number to view the article in the Microsoft Knowledge Base:

906660 Xbox 360: How to configure Xbox 360 audio settings

 Verify that you are using a Microsoft-licensed or a Microsoft-compatible AV cable. If this is not the case, contact the manufacturer for help connecting the AV cable, or obtain a Microsoft-licensed or a Microsoft-compatible AV cable. Confirm that you connected the console correctly.  Verify that the speakers are on, and that the volume is turned up.</li> Verify that the cables are firmly connected, and that the cables are correctly connected.

Note There are two red connectors on this cable, one has a red band and the other is solid red. The solid red cable is the right audio connector. The solid white cable is the left audio connector.</li> If you have access to another TV, test by connecting the console to a different TV.</li></ul> </li> If you can only hear mono sound or you hear sound out of only some speakers, make sure that the Audio settings are correct in the Xbox Dashboard. To configure the audio settings, follow these steps: <ol style="list-style-type: lower-alpha;"> Move to the System section of the Xbox Dashboard.</li> Select Console Settings, and then select Audio to change your audio output settings.</li> Select Digital Stereo, select Dolby Digital 5.1 or select Dolby Digital with WMA Pro.</li></ol>

If this does not resolve the issue, contact the stereo hardware manufacturer for more help.</li> If steps 1 through 5 do not resolve the issue, the cable may be faulty and may have to be replaced.</li> If the replacement cable does not resolve the issue, Microsoft may have to service the console.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
You may have to verify the input selection and make sure that the cables are connected correctly. Make sure that the TV or VCR is set to the correct input channels. Common names that are used for Input Selection include the following:
 * Input Select
 * Aux
 * Video
 * Input
 * Line
 * Line In
 * Source
 * In
 * Ext

Typically, you can find the Input Select menu by using one of the following methods:
 * Look for a hidden panel on the front of the TV or VCR.
 * Look for a button on the original remote control.
 * Use the on-screen menu option.

The Xbox 360 Component HD AV Cable has six connectors. Two of the connectors are solid in color:
 * The solid red connector is for right analog audio.
 * The solid white connector is for left analog audio.

These connectors also have a small speaker diagram on them to identify them from the other four video cables. Make sure that you have the correct cables connected that are required for your audio needs.

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