Microsoft KB Archive/893249

= Device Manager malfunctions after you install Windows XP Service Pack 2 =

Article ID: 893249

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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Notice
The hotfix that this article describes has been replaced by hotfix 914450. For more information about hotfix 914450, click the following article number to view the article in the Microsoft Knowledge Base:

914450 No devices are displayed in Device Manager after you install security update 905749 on a Windows XP Service Pack 2-based computer

If your problem is that your Apple iPod does not appear in Device Manager but other devices do appear, this article does not address your problem. Instead, please visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=61711



SYMPTOMS
After you install Windows XP Service Pack 2 (SP2) on a Windows XP-based computer, the Device Manager window is blank or some devices no longer appear. If some devices do appear and you remove one device, all devices are removed from Device Manager.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix has been replaced by hotfix 914450. For more information about hotfix 914450, click the following article number to view the article in the Microsoft Knowledge Base:

914450 No devices are displayed in Device Manager after you install security update 905749 on a Windows XP Service Pack 2-based computer

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbresolve kbwinxppresp3fix kbwinxpsp2fix kbfix kbbug kbpubtypekc kbhotfixserver kbqfe KB893249

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