Microsoft KB Archive/297541

= PRB: Windows Media Player 7 or 7.1 Installation with a Power User Account Fails Without a Warning =

Article ID: 297541

Article Last Modified on 10/31/2003

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APPLIES TO


 * Microsoft Windows Media Player 7.0
 * Microsoft Windows Media Player 7.1

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This article was previously published under Q297541



SYMPTOMS
When a member of the Power Users group tries to upgrade from Windows Media Player 6.4 to Windows Media Player 7 or 7.1, the installation process completes without any error. At the end of the installation, the computer restarts. However, Windows Media Player 7 (or 7.1) does not install. The Windows Media Player shortcut still points to version 6.4. If you double-click any .asf file, the file opens in Windows Media Player 6.4 instead of 7 (or 7.1).

NOTE: After you install the Windows Media Player update as a Power User, the system does not update all drivers appropriately. However, the installation seems to finish without any obvious errors. In some test scenarios, this may render the CD-ROM drive unusable also.



RESOLUTION
To resolve this problem, use an account with Administrator privileges to install Windows Media Player 7 or 7.1.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: WMP installation

Keywords: kbprb kbpending KB297541

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