Microsoft KB Archive/264108

= XFOR: Event ID 5017 When Starting the GWROUTER on Exchange 2000 with GSNW =

Article ID: 264108

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q264108



SYMPTOMS
When you start the Microsoft Exchange 2000 Router for Novell GroupWise (GWROUTER) service and the Gateway Services for NetWare (GSNW) is configured to connect to the Novell NetWare server, you may receive the following error messages:

Event ID: 5017

Source: MSExchangeGWRtr

Error occurred when logging on NetWare server.

The system error code is 5

Access is denied.

Event ID: 5017

Source: MSExchangeGWRtr

Error occurred when logging on NetWare server.

The system error code is 1219

The credentials supplied conflict with an existing set of credentials.

Event ID: 5017

Source: MSExchangeGWRtr

Error occurred when logging on NetWare server.

The system error code is 86

The specified network password is not correct.



CAUSE
This problem is caused by incorrect Novell Directory Service (NDS) access to the API Gateway path on the NetWare server. When the GWROUTER service starts, by default, it tries to make a connection directly with the NetWare server instead of using NDS. If you do not specifically configure the NTGATEWAY Group on Novell and configure the Gateway option on GSNW to make an NDS connection to the NetWare server, the GWROUTER service does not authenticate.



RESOLUTION
Properly configure the NTGATEWAY group on the NetWare server and the Gateway option in GSNW, so the GWROUTER service successfully authenticates using NDS.



MORE INFORMATION
For additional information about configuring the Connector for Novell GroupWise using GSNW, click the article number below to view the article in the Microsoft Knowledge Base:

264049 XFOR: How to Set Up and Configure the GroupWise Connector on Exchange 2000 Using GSNW

Additional query words: exch2kp2w

Keywords: kbprb KB264108

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