Microsoft KB Archive/926872

= You receive garbled characters when you use a Japanese version of an Outlook client to view the properties of a recipient in an offline address list =

Article ID: 926872

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

-



SYMPTOMS
Consider the following scenario. You add a Microsoft Exchange Server 2007 server to a Microsoft Exchange Server 2003 organization. The OABGen server is running Exchange 2003. Then, you use a Japanese version of an Outlook client to view the properties of a recipient in an offline address list. In this scenario, you receive garbled characters in the dialog box of the Outlook client.



CAUSE
This problem occurs because Exchange 2007 introduces new languages. The OABGen server cannot use these new languages in Exchange 2003 because of the code page mapping that the server uses. Therefore, some offline address book (OAB) templates are generated in the wrong code page.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server.

For more information about how to obtain the latest service packs for Exchange Server, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange System Attendant service and all dependent services are automatically stopped and restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: CM64484

Keywords: kbexchstore kbexchtransport kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB926872

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.