Microsoft KB Archive/944127

= Message when you view the wireless information on a Zune device: &quot;To turn on wireless sync, see Device Settings in the Zune software on your PC&quot; =

Article ID: 944127

Article Last Modified on 11/16/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 80GB Digital Media Player

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SYMPTOMS
When you view the wireless information or select sync now on your Zune device, you receive the following message:

To turn on wireless sync, see Device Settings in the Zune software on your computers.

Wireless sync is a feature that lets the Zune device connect and sync with your Zune software over your home wireless network instead of using high speed USB with the Zune sync cable.



CAUSE
This issue occurs when the wireless sync feature is not enabled on the Zune device.

Additionally, this issue may occur if you enable the wireless sync feature, and then connect the Zune device to another computer by using the Zune sync cable. In this case, if you select Link your Zune with this computer in the This Zune is linked to another computer window, your previously entered wireless sync settings will be erased and must be reconfigured. Your Zune can only be linked to one computer at a time.



THINGS TO TRY
To enable the wireless sync feature, use the Zune software that is installed on your Windows-based computer.

Note The wireless sync feature is not available for devices linked to the Zune software as a guest.

To enable the wireless sync feature, follow these steps:  Start the Zune software on the Windows-based computer. Connect the Zune device to the computer by using the Zune sync cable. Click Settings, and then click device. Click Wireless Sync, and then click Set Up Wireless Sync. Select a network from the list that is automatically found or click Show Advanced Settings to manually configure the device. To manually configure the wireless settings, follow these steps:  Enter the name of your wireless network (SSID). Select a supported Network Type for your wireless network. </li></ol> </li> Click Save Settings.</li> Enter a network key or pass phrase if you are prompted, and then click OK.</li> Click Finish.</li> Disconnect the Zune sync cable.</li></ol>

Note If you want help determining what type of wireless network you have or what the network key or pass phrase is, contact the manufacturer of your wireless network equipment.

For more information about the advanced settings, visit the following Zune Web site:

http://www.zune.net/wireless

Configure MAC filtering
If the network uses MAC filtering, locate the MAC address of the Zune device. To do this, follow these steps:
 * 1) On the home screen, select settings, and then press the center of the Zune pad.
 * 2) Select wireless, and then press the center of the Zune pad.
 * 3) Select information, and then press the center of the Zune pad. The MAC address will appear.
 * 4) Press and hold the back button to return to the home screen.

If you want help configuring MAC filtering on your wireless network, please contact the manufacturer of your wireless network equipment.

Keywords: kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB944127

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