Microsoft KB Archive/923118

= You may receive an error message when you try to start a counter log by using the Performance Logs and Alerts tool in Windows XP Service Pack 2 =

Article ID: 923118

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you try to start a counter log by using the Performance Logs and Alerts tool in Microsoft Windows XP Service Pack 2 (SP2), you may experience any of the following symptoms:  You may receive the following error message:

The  log or alert has not started. Refresh the log or alert list to view current status, or see the application event log for any errors.

Note  is the name of the log that you tried to start. The following warning message may be reported in the Windows Application log:

Event ID: 2029 The service was unable to add any counters to the LogName log or alert. The log or alert will not be started.

 Data is missing from the new counter log.

This problem occurs when you use a non-English version of Windows XP.



CAUSE
This problem may occur if the name of the log that you tried to start contains one or more wildcard characters. Wildcard characters in counter log names are not correctly parsed by non-English versions of Windows XP. When this occurs, counters are not added to the log.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Prerequisites
The following list contains prerequisites for the hotfix:
 * Microsoft Windows XP Service Pack 2

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbhotfixserver kbqfe kbpubtypekc KB923118

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