Microsoft KB Archive/915565

= Do not shut down your firewall to try to activate Groove while the firewall is inactive =

Article ID: 915565

Article Last Modified on 12/19/2006

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APPLIES TO


 * Microsoft Office Groove 2007
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition

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INTRODUCTION
If you have trouble activating Microsoft Office Groove 2007, Groove Virtual Office 3.x or Groove Workspace 2.x, do not shut down your firewall to try to activate Groove while the firewall is inactive.



MORE INFORMATION
Groove may function as a limited data-sharing program if you follow these steps when you have trouble activating Groove:
 * 1) You shut down the firewall.
 * 2) You start Groove 2007, Groove Virtual Office 3.x, or Groove Workspace 2.x, and then complete product activation.
 * 3) You reactivate the firewall.

However, Groove uses the connection to your Groove Management Server to activate. This server may be hosted by Microsoft or run by your organization. Many other Groove account functions rely on the same connection.

If you cannot start Groove while the firewall is active, the following Groove features may not work as expected:
 * You cannot search for contacts in the public or enterprise Groove directory.
 * You cannot publish your contact information to the public or enterprise Groove directory.

Note If you publish your information before you restart the firewall, the information will be purged after 15 days. This behavior occurs because your account appears inactive to the server that maintains the directory.
 * Groove cannnot backup your account automatically, even if your Groove domain is configued to do so.

Note You can still manually back up your account to a file.
 * You cannot use the Passphrase Rest feature.
 * There is no automatic detection of the available Groove component updates.
 * You cannot send e-mail invitations without using Microsoft Outlook.
 * The Groove Management Server cannot audit your computer as a managed Groove device.
 * In Groove Virtual Office 3.x and in earlier versions of Groove, you cannot import your account to another computer by using the multiple computers function to store the account on Groove.net.

Note You can still perform this task manually by using a saved account file.

Instead of trying to activate Groove while the firewall is inactive, resolve the connectivity problem by using the information in the following Microsoft Knowledge Base articles:

For more information about how to use Groove through a firewall, click the following article number to view the article in the Microsoft Knowledge Base:

907740 How to use Groove through a firewall

For more information about how to start Groove, click the following article number to view the article in the Microsoft Knowledge Base:

906895 You receive a &quot;Groove cannot reach activation server&quot; error message when you try to activate Groove

Additional query words: TCN-02091 Groove2007

Keywords: kbexpertiseinter kbtshoot KB915565

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