Microsoft KB Archive/154302

Money: Please Check the Phone Number and Try Again

PSS ID Number: Q154302 Article last modified on 02-01-1999

WINDOWS:

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 98 == Microsoft Money version 5.0 for Windows 95 == 

= SYMPTOMS =

In the Home Banking place, if you click the Connect button, you may receive the following error message:

Microsoft Money Online Services is busy or the number dialed is not correct. Please check the number in Online Services Setup, and/or try the call again later.

= CAUSE =

This issue can occur for any of the following reasons:


 * The home banking phone number is busy. Wait and connect later.
 * The online banking provider’s number has changed and is no longer correct.

Note: Money 98 and 5.0 have no provision to manually change the phone number used for online banking connections.

= RESOLUTION =

Check the number in the Call Online Services dialog box in money 5.0 and Call Your Financial Institution in Money 98. You can access this dialog box by clicking the Connect button on the Connect tab in the Home Banking area. This number should be:

Money 98

 * For all Integrion banks, (800) 711-9974 or (800) 294-6725
 * For all CheckFree Services banks, (800) 328-2427

Money 5.0

 * For all Integrion banks, (800) 618-6710 or (800) 711-9974
 * For all CheckFree Services banks, (800) 328-2427

If these numbers are correct, wait and try your call again at a different time of the day. If your call still fails, contact your bank for the latest status of home banking availability.

If the phone number that Money is using is incorrect, remove and then reinstall Money to reset the correct number.

For information on how to remove Money, refer to the instructions included with your Money disks or compact disc.

Additional query words: w_money phone numbers 97 6.0 buzz

=
========================================================= Keywords : kbdta kbonline kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1999.