Microsoft KB Archive/Z75616

= OL98: Custom Forms Not Started Outside Outlook Folders =

Article ID: 75616

Article Last Modified on 10/16/2002

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q75616



SYMPTOMS
When you double-click a Microsoft Outlook 98 message, located outside an Outlook Folder, Outlook will launch the standard E-mail form even if the message was sent with a custom form.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft OutLook version that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:   File name     File date   File size   File version --  outllib.dll   10/14/98    6,610,704   8.5



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
This issue applies to messages that may have been dragged to the desktop, saved as a message (.msg) file, embedded in another document, or moved outside of an Outlook folder in any manner.

Additional query words: 98

Keywords: kbbug kbfix kbqfe KB75616

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