Microsoft KB Archive/890346

= The User Information tab is displayed instead of the Fax Preferences tab in the Fax Printing Preferences dialog box in Windows 2000 Service Pack 4 =

Article ID: 890346

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
Assume the following scenario: You upgrade a Microsoft Windows 2000-based computer to Windows 2000 Service Pack 4 (SP4). Then, in Control Panel, you double-click Printers, you right-click Fax, and then you click Printing Preferences. The Fax Printing Preferences dialog box appears.

However, the Fax Options tab is not displayed as expected in the Fax Printing Preferences dialog box. Instead, the User Information tab is displayed.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 4.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name 24-Nov-2004 07:15  0.2.0.2           138,000  Faxui.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe KB890346

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