Microsoft KB Archive/840309

= Browsing the My Documents folder on a network share with Windows Explorer from a Windows XP-based computer takes longer than expected =

Article ID: 840309

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you open your My Documents folder in Windows Explorer, Windows Explorer may take longer than expected to display the contents of the My Documents folder.



CAUSE
This problem may occur when the My Documents folder is on a network share and you are using a Microsoft Windows XP-based computer.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Update rollup information
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

July 30, 2004: To resolve this problem, install update rollup 871260.

For additional information about update rollup 871260, click the following article number to view the article in the Microsoft Knowledge Base:

871260 An update rollup is available for Internet Explorer versions 5.x and 6.0

Important If you install hotfix 840309, you may experience problems after you install security update 867801. To avoid this problem, install update rollup 871260 instead of security update 867801. For additional information about this issue, see the Known Issues section.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version        Size       File name --  08-Apr-2004  20:12  6.0.2800.1514  8,349,184  Shell32.dll 08-Apr-2004 20:12  6.0.2800.1514    406,528  Shlwapi.dll 08-Apr-2004 20:12  5.1.2600.1363    676,864  Sxs.dll 10-Mar-2004 17:59  5.1.2600.1363    593,408  Xpsp2res.dll 08-Apr-2004 20:12  6.0.2800.1514    921,600  Comctl32.dll 08-Apr-2004 20:12                     1,812  Controls.man 08-Apr-2004 20:12                       621  Comctl.man

Windows XP 64-Bit Edition
  Date         Time   Version            Size    File name      Platform --  08-Apr-2004  20:05  6.0.2800.1514  14,377,984  Shell32.dll    IA-64 08-Apr-2004 20:05  6.0.2800.1514   1,112,576  Shlwapi.dll    IA-64 08-Apr-2004 20:05  5.1.2600.1363   2,018,816  Sxs.dll        IA-64 08-Apr-2004 20:12  6.0.2800.1514   8,349,184  Wshell32.dll   x86 08-Apr-2004 20:12  6.0.2800.1514     406,528  Wshlwapi.dll   x86 08-Apr-2004 20:12  5.1.2600.1363     676,864  Wsxs.dll       x86 10-Mar-2004 17:59  5.1.2600.1363     593,408  Wxpsp2res.dll  x86 10-Mar-2004 17:59  5.1.2600.1363     592,896  Xpsp2res.dll   IA-64 08-Apr-2004 18:47  6.0.2800.1514   2,639,360  Comctl32.dll   IA-64 08-Apr-2004 20:05                      1,813  Controls.man 08-Apr-2004 20:05                        623  Comctl.man After you install update rollup 871260 or hotfix 840309, you must add a new entry for the following registry subkey:

Entry Name: UseDesktopIniCache

Type: DWORD

Value: 1

Follow these steps, and then quit Registry Editor:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following key in the registry:

 

 On the Edit menu, point to New, and then click DWORD Value. Type UseDesktopIniCache, and then press ENTER. On the Edit menu, click Modify.</li> Type 1, and then click OK.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

<div class="moreinformation_section">

Known Issues
If hotfix 840309 is installed, you may experience unrecoverable errors in Windows Explorer (Explorer.exe) after you install security update 867801.

For additional information about security update 867801, click the following article number to view the article in the Microsoft Knowledge Base:

867801 MS04-025: Cumulative Security Update for Internet Explorer

If you have not yet installed security update 867801, use one of the following methods to prevent this problem: <ul> Install update rollup 871260 instead of security update 867801.

For additional information about update rollup 871260, click the following article number to view the article in the Microsoft Knowledge Base:

871260 An update rollup is available for Internet Explorer versions 5.x and 6.0

</li> Remove hotfix 840309 before you install security update 867801.</li> Set the UseDesktopIniCache DWORD value to 0. To do this, follow these steps: <ol> Click Start, click Run, type regedit, and then click OK.</li> Locate and then click the following registry subkey:

'HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\policies\Explorer'

</li> Right-click the UseDesktopIniCache DWORD value, and then click Modify.</li> In the Value data box, type 0, and then click OK.</li> On the File menu, click Exit, and then restart your computer.</li></ol> </li></ul>

To work around this problem if you have already installed security update 867801, set the UseDesktopIniCache DWORD value to 0, and then restart your computer. To do this, follow these steps: <ol> Press CTRL+ALT+DEL, and then click Task Manager.</li> On the File menu, click New Task (Run...).</li> In the Open box, type regedit, and then click OK.</li> Locate and then click the following registry subkey:

'HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\policies\Explorer'

</li> Right-click the UseDesktopIniCache DWORD value, and then click Modify.</li> In the Value data box, type 0, and then click OK.</li> On the File menu, click Exit, and then restart your computer.</li></ol>

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB840309

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