Microsoft KB Archive/306997

= XCCC: The RVP Protocol Is Not Displayed Even Though Instant Messaging Is Installed =

Article ID: 306997

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q306997



SYMPTOMS
When you view protocols, the RVP protocol may be missing, even though Instant Messaging is installed properly. In Exchange System Manager, if you expand Global Settings, you may also receive the following error message:

The Instant Messaging global settings could not be found. Instant Messaging may not be installed properly.



CAUSE
This issue may occur if the Instant Messaging Global container is missing in ADSI Edit in the following location:



Configuration  Services Microsoft Exchange Global Settings

Either there is a permissions issue or the Instant Messaging container is missing.



RESOLUTION
To resolve this issue, repopulate this key by running Setup with the /forestprep switch.



MORE INFORMATION
You cannot re-create this container by removing and reinstalling Instant Messaging.

Additional query words: IM adsiedit exch2kp2w

Keywords: kberrmsg kbprb KB306997

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