Microsoft KB Archive/260189

= Error when you open a vCard that is attached to a signature in Outlook 2000 =

Article ID: 260189

Article Last Modified on 3/7/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q260189



SYMPTOMS
When you attempt to open a vCard that is attached to a signature, you may receive the following error message:

Can't open file: (path). The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.



CAUSE
This problem occurs if the Wab32.dll (version 5.0.2919.6600) file is on your computer.



RESOLUTION
To resolve this issue, apply the &quot;OE Fix for vCard&quot; from the Microsoft Office 2000 Service Release 1 (SR-1) Update CD-ROM. The following resolution is only available from the CD-ROM.

If you use Microsoft Windows 2000

 * 1) Start the Office 2000 SR-1/SR-1a Update CD-ROM.
 * 2) Locate the Support folder.
 * 3) Double-click the Oa4514.exe file, and then continue to follow the instructions in the wizard to complete the installation.

If you use Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT 4.0

 * 1) Start the Office 2000 SR-1/SR-1a Update CD-ROM.
 * 2) Double-click the Support folder.
 * 3) Double-click the Non2000 folder.
 * 4) Double-click the Q248120.exe file, and then continue to follow the instructions in the wizard to complete the installation.

How to obtain the Office 2000 SR-1/SR-1a Update on CD-ROM
You can obtain the Microsoft Office 2000 SR-1/SR-1a on a CD-ROM. This CD-ROM contains the complete SR-1/SR-1a Update, as well as a version of the SR-1/SR-1a Update that is designed to update administrative installations of Office 2000. For more information about how to obtain the Office 2000 SR-1/SR-1a Update, click the following article number to view the article in the Microsoft Knowledge Base:

257983 How to obtain the Office 2000 SR-1/SR-1a Update and how to apply the update to administrative installations

A CD-ROM set that contains the complete version of Microsoft Office 2000 SR-1/SR-1a can be ordered for a minimal cost plus shipping and handling. To order this CD-ROM set, telephone the Microsoft Order Desk at (800) 360-7561. You will be required to provide proof of ownership of a Microsoft Office 2000 retail package to order the CD-ROM set.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The following file is an update to the following version number after you apply the OE Fix for vCard:

File Version

Wab32.dll 5.00.3013.3100

This release of the Wab32.dll file (version 5.00.3013.3100) addresses an issue that prevents Outlook 2000 users from exporting or saving contact information to a VCF file. A previous release of the Wab32.dll file (version 5.0.2919.6600) does not allow the export or save to work.

Additional query words: OL2K

Keywords: kbbug kbfix KB260189

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