Microsoft KB Archive/919176

= Description of the SharePoint Portal Server 2003 post-Service Pack 1 hotfix package: June 9, 2006 =

Article ID: 919176

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

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SUMMARY
This article describes the Microsoft Office SharePoint Portal Server 2003 issue that is fixed in the SharePoint Portal Server 2003 post-Service Pack 1 hotfix package that is dated June 9, 2006.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart the computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



Issue that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
 * SharePoint Portal Server 2003 intermittently stops responding

SharePoint Portal Server 2003 intermittently stops responding. When this problem occurs, you do not receive an error message. You must run the iisreset command on the server to restore the functionality of SharePoint Portal Server 2003.

This problem occurs in situations in which a deadlock condition occurs in the CComClassFactorySingleton::CreateInstance method of the Microsoft Active Template Library (ATL).



Service pack information
This problem was first corrected in SharePoint Portal Server 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix package:This hotfix is a SharePoint Portal Server 2003 Service Pack 1 hotfix. To install the hotfix, you must have SharePoint Portal Server 2003 Service Pack 1 installed. For more information about SharePoint Portal Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

841883 Description of SharePoint Portal Server 2003 Service Pack 1

Restart information
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You do not have to create a registry key or modify a registry key to use one of the hotfixes that this package contains.

File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Microsoft Windows Installer .msp file information

After the hotfix package is installed, the global version of this hotfix package has the file attributes, or a later version of the file attributes, that are listed in the following table:

Additional notes


 * For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.

For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: sps sp1 sps2003

Keywords: kbfix kbqfe kbhotfixrollup kbexpertiseinter kbhotfixserver kbshareptportalsvr2003sp3fix kbshareptportalsvr2003presp3fix KB919176

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