Microsoft KB Archive/218204

= OL2000: Automatic Dial-up Connection Hangs up on Completion of E-mail Check =

Article ID: 218204

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q218204





SYMPTOMS
Your automatic dial-up connection to an Internet Mail account always hangs up after completing the transaction. This is true even if you have not chosen the option to disconnect after sending, receiving, and updating.



CAUSE
Background dialing always hangs up when the activity is completed. This behavior is by design.



RESOLUTION
For a dial-up connection to remain persistent you must manually initiate it.

If you want Outlook to dial an Internet service provider (ISP) and stay connected, you must configure Outlook to use a local area network (LAN) connection, and to dial the ISP if the LAN is not available. This causes Outlook to treat the dial-up connection as a LAN connection, and prevents Outlook from disconnecting. To set Outlook for the LAN dialing properties:

How to Set Outlook to Dial If the LAN Is Not Available

 * 1) Start Outlook.
 * 2) On the Tools menu, click Accounts.
 * 3) Click your Internet e-mail account in the list, and then click Properties.
 * 4) Click the Connection tab, click Connect using my local area network (LAN), and then click Connect via modem if the LAN is not available.
 * 5) Click your ISP's connector from the list under Use the following Dial-Up Networking connection, click Apply, and then click OK.

How to Set Outlook to Stay Connected After Dialing

 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the Mail Delivery tab, click to clear the Hang up when finished sending, receiving, or updating check box.
 * 4) Click Apply, and then click OK.

NOTE: The only method that guarantees that you will stay connected to the Internet is to dial in manually before you open Outlook.



MORE INFORMATION
The option to remain connected after completing a dial-up session is designed for manually initiated connections only. If you have a dial-up connection set to automatically dial in the background every few minutes, it always disconnects after the activity is completed.

Additional query words: t OL2K

Keywords: kbbug kbpending KB218204

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