Microsoft KB Archive/830311

= Remote Desktop logon takes a long time after you apply a beta release of Windows Server 2003 Service Pack 1 =

Article ID: 830311

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
You may experience one or both of the following symptoms after you apply a beta release of Microsoft Windows Server 2003 Service Pack 1 (SP1) to your Windows Server 2003-based computer. When you try to connect to your Windows Server 2003-based computer by using a Remote Desktop client:
 * You may experience a long delay when you log on to the remote server.
 * Two instances of the Remote Desktop button may appear on the client computer’s taskbar.



CAUSE
This problem occurs because a clipboard redirection problem occurs during your Remote Desktop session.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement Information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name  Platform -  15-Oct-2003  08:25  5.2.3790.1074    438,272  Rdpdr.sys  x86chk 15-Oct-2003 08:25  5.2.3790.1074    193,024  Rdpdr.sys  x86fre

15-Oct-2003 08:58  5.2.3790.1074  1,166,336  Rdpdr.sys  ia64chk 15-Oct-2003 08:56  5.2.3790.1074    604,160  Rdpdr.sys  ia64fre 15-Oct-2003 08:25  5.2.3790.1074    610,304  Rdpdr.sys  amd64chk 15-Oct-2003 08:25  5.2.3790.1074    299,008  Rdpdr.sys  amd64fre



STATUS
This feature was first included in Windows Server 2003 Service Pack 1. Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB830311

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