Microsoft KB Archive/275617

= SMS: Software Distribution to Stops Because Inbox Manager Cannot Remove the Inboxlck.tok File =

Article ID: 275617

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3

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This article was previously published under Q275617



SYMPTOMS
Before the release of Systems Management Server (SMS) Service Pack 2 (SP2), Inbox Manager periodically could not replicate files to the Client Access Points (CAPs) because the files were in use by client computers. Because of the added functionality in SMS SP2, Inbox Manager can create a lock file on the CAP to prevent client access when Inbox Manager updates the Inboxes on the CAP. The lock file is created for each Inbox that Inbox Manager replicates to the CAP; however, there is a situation where Inbox Manager may not remove the Inboxlck.tok file from the Inbox. When this occurs, the processing of offers by clients may be prevented. Advertised Program Manager (APM) in SP2 checks for the Inboxlck.tok file in the Offerinf.box file on the CAP. If the Inboxlck.tok file is present on the CAP, offer processing is prevented.

The presence of the Inboxlck.tok file may also prevent clients from upgrading the Software Distribution component to a newer version, from a QFE or Service Pack applied to the Site server. When this happens, the status of the Software Distribution component on the clients would remain at &quot;Install pending.&quot;



CAUSE
This problem occurs because Inbox Manager attempts to delete the Inboxlck.tok file after the Inbox is updated. This deletion may not work if the Inboxlck.tok is opened by a client. The clients attempt to open the Inboxlck.tok file to verify that it exists.

WORKAROUND
If the symptoms are observed during software distribution on a site running SMS 2.0 SP2 or SMS 2.0 SP3, please apply the fix discussed in the &quot;Resolution&quot; section of this article. If however the symptoms are observed after a QFE application or Service Pack upgrade, please use the following workaround to clear the lock file:
 * 1) Stop the SMS_INBOX_MANAGER component on the Site Server using the SMS Service Manager.
 * 2) Using Computer Management or Server Manager, close all Open File connections on \CAP_xxx\clicomp.box\SWDist. Repeat this step for all affected CAPs.
 * 3) Start the SMS_INBOX_MANAGER component on the Site Server, and verify that it removes the lock file.



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4.



MORE INFORMATION
When you view the Odpsys32.log file, the client retries the Offerinf.box every 5,000 milliseconds until the retry count interval is reached after the lock file is found. If APM reaches the retry count interval before the Inboxlck.tok file is removed, APM stops and reports that the CAP offer Inbox is not accessible; therefore, no offers are processed.

The following examples are samples of Odpsys32.log file entries:

TEST : Attempting to make an accessible remote path. ODP\WNet User Groups 9/15/2000 8:55:02 AM 260 (0x104)

TEST : The accessible remote path is '\\OSHER\CAP_DAN\'. ODP\WNet User Groups 9/15/2000 8:55:04 AM 260 (0x104)

TEST : The remote path is part of site 'CH2' ODP\WNet User Groups 9/15/2000 8:55:04 AM 260 (0x104)

TEST : Attempting to make an accessible remote path. ODP\WNet User Groups 9/15/2000 8:55:04 AM 260 (0x104)

TEST : The accessible remote path is '\\OSHER\CAP_DAN\OfferInf.box\'. ODP\WNet User Groups 9/15/2000 8:55:10 AM 260 (0x104)

TEST : The remote path has been set to '\\OSHER\CAP_DAN\OfferInf.box\'. ODP\WNet User Groups 9/15/2000 8:55:10 AM 260 (0x104)

TEST : The remote path is '\\OSHER\CAP_DAN\OfferInf.box\'. ODP\WNet User Groups 9/15/2000 8:55:10 AM 260 (0x104)

TEST : CAP Offer Inbox is accessible: \\OSHER\CAP_DAN\OfferInf.box\ ODP\WNet User Groups 9/15/2000 8:55:10 AM 260 (0x104)

TEST : Found Lock File '\\OSHER\CAP_DAN\OfferInf.box\Inboxlck.tok'.Continuing retry attempts at every 5000 ms ODP\WNet User Groups

TEST : Found Lock File '\\OSHER\CAP_DAN\OfferInf.box\Inboxlck.tok'.Continuing retry attempts at every 5000 ms ODP\WNet User Groups

TEST : Found Lock File '\\OSHER\CAP_DAN\OfferInf.box\Inboxlck.tok'.Continuing retry attempts at every 5000 ms ODP\WNet User Groups

TEST : Found Lock File '\\OSHER\CAP_DAN\OfferInf.box\Inboxlck.tok'.Continuing retry attempts at every 5000 ms ODP\WNet User Groups

TEST : Found Lock File '\\OSHER\CAP_DAN\OfferInf.box\Inboxlck.tok'.Continuing retry attempts at every 5000 ms ODP\WNet User Groups

TEST : Found Lock File '\\OSHER\CAP_DAN\OfferInf.box\Inboxlck.tok'.Continuing retry attempts at every 5000 ms ODP\WNet User Groups

TEST : CAP offer Inbox is not accessible or is locked. ODP\WNet User Groups 9/15/2000 8:57:54 AM 260 (0x104)

TEST : Shutdown has not been signaled. ODP\WNet User Groups 9/15/2000 8:57:54 AM 260 (0x104)

TEST : No accessible CAP offer Inbox found. ODP\WNet User Groups 9/15/2000 8:57:54 AM 260 (0x104)

TEST : No CAP offer Inbox is accessible. ODP\WNet User Groups 9/15/2000 8:57:54 AM 260 (0x104)

With the hotfix installed, Inbox Manager attempts to delete the Inboxlck.tok ten times before proceeding. The Offer Data Providers (ODPs) that are running on the client have also been changed. After you install the hotfix, the ODPs scan for the presence of the Inboxlck.tok file, instead of opening the file to verify that it exists.

Additional query words: prodsms inboxlck.tok

Keywords: kbqfe kbhotfixserver kbbug kbenv kbfix kbsms200presp4fix KB275617

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