Microsoft KB Archive/921205

= Some mailboxes are not cleaned when you use Mailbox Manager in Exchange Server 2003 =

Article ID: 921205

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you use Mailbox Manager in Microsoft Exchange Server 2003, some mailboxes are not cleaned. Additionally, when you view the Application log in Event Viewer, you view event ID 9304.



CAUSE
This problem occurs when the following conditions are true:
 * The user account is disabled.
 * The msExchMasterAccountSid attribute is missing from the user account.

This problem occurs even if you apply hotfix 916783. This hotfix causes the Microsoft Exchange Information Store service to operate as if the msExchMasterAccountSid attribute is set to the SELF SID value. For more information about hotfix 916783, click the following article number to view the article in the Microsoft Knowledge Base:

916783 A hotfix is available to change the way that Exchange Server 2003 Service Pack 2 handles a disabled Active Directory user account that is associated with an Exchange Server 2003 mailbox



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Exchange Server 2003 Service Pack 2 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: MBClean

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB921205

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