Microsoft KB Archive/183006

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OL98: Import/Export Error: Translators are not installed

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Q183006

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The information in this article applies to:


 * Microsoft Outlook 98

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SYMPTOMS
When attempting to import or export files with Microsoft Outlook 98, you may receive the following error message:

The translators are not installed. To add them, go to the Windows Control Panel, choose "Add/Remove Programs", then select Outlook 98.

CAUSE
The necessary translator files or database converters are not available because Outlook did not install them during setup.

RESOLUTION
Install the appropriate Personal Information Manager (PIM) program translators or address book translators from the Outlook Add New Components page.

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Download the appropriate Microsoft Open DataBase Connectivity (ODBC) drivers from the Microsoft Download Center.

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On the Help menu, point to Microsoft on the Web and click Free Stuff. On the Outlook Enhancements page, click Microsoft Data Access Pack, read the installation instructions, and then click Download Now.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Install the Converter Files
To install the converter files for these products,


 * ACT!, vers. 2.0, 3.0
 * ECCO 2.0, 3.0, 4.0
 * Personal Address Book
 * Schedule+, vers. 1.0, 7.0
 * Sidekick, vers. 95, 2.0
 * Lotus Organizer, vers. 1.0, 1.1, 2.1, 97

follow these steps:


 * 1) Quit Outlook.
 * 2) Click the Start button, point to Settings and click Control Panel. Double-click Add/Remove Programs.
 * 3) Click to select Microsoft Outlook 98 from the list, and then click Add/Remove.
 * 4) Click Add New Components.
 * 5) Click to select the appropriate installation source.
 * 6) Click Yes to allow Setup to determine what components are installed on your computer.
 * 7) Under Import/Export components, click to select the appropriate converters, click Next, and then click Install Now.
 * 8) If asked to restart Windows, click Yes.

Install the ODBC Drivers
To install ODBC drivers for these products:


 * dBase
 * Microsoft Access
 * Microsoft Excel
 * Microsoft FoxPro

copy the self-extracting file, Dataacc.exe, from the ValuPack on your Outlook 98 CD or download Ge1263.exe. For additional information about how to download the Ge1263.exe file, click the article number below to view the article in the Microsoft Knowledge Base:

"Q140255 Microsoft ODBC Drivers Ver. 3.0 for 32-Bit Programs" After you copy or download the self-extracting file to your computer, double-click it to install the ODBC drivers.

Additional query words: 98

Keywords : kberrmsg

Issue type : kbbug

Technology :