Microsoft KB Archive/197075

= XFOR: Error during Exchange Notes Connector Setup =

Article ID: 197075

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q197075





SYMPTOMS
During installation of the Exchange Notes Connector, you may receive the following error message:

A read only file, \\ \address\notes\alpha\ntspxgen.dll, was

found while attempting to copy files to the destination location. To

overwrite the file, click the YES button, otherwise click the No button.

However, when you check with File Explorer, you find that Ntspxgen.dll is NOT flagged as read-only.

If you click Yes to overwrite the file, the following message appears:

Could not update the e-mail address generator \ALPHA-

WS1\address\NOTES\Alpha\ntspxgen.dll. The address generator is probably

in use by the Exchange Server System Attendant. Choose Yes to retry the

update or 'No' to exit setup.

If you click Yes at this point, the first error message noted here is displayed again. You can only exit this loop if you click No.



WORKAROUND
To work around this problem:


 * 1) In Control Panel, double-click Service to stop and restart the System Attendant service.
 * 2) Run the Exchange Notes Connector Setup again.



STATUS
Microsoft has confirmed this to be a problem in the Exchange Notes Connector component of Microsoft Exchange Server version 5.5.



MORE INFORMATION
This is a known issue, as the system attendant often locks up the address generators. The system attendant already has the .dll file loaded from an earlier installation to generate Notes proxies. LinkAge's answer was to document that if this error occurred, Exchange Server should be recycled, which is, effectively, stopping and restarting the system attendant.

This error is mostly seen when installing the Exchange Notes Connector over an existing connector, or when one-offs and templates have already been installed.

Keywords: kbbug kbfix KB197075

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