Microsoft KB Archive/288974

= Registration Intitiates Before Each MSN Companion Session =

PSS ID Number: 288974

Article Last Modified on 11/3/2003

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The information in this article applies to:


 * MSN Companion 1.0
 * MSN Companion 2.0

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This article was previously published under Q288974



SYMPTOMS
Before every MSN companion session, you have to log on via the 1-800 registration number before you can log on and browse the Internet. Common user comments are as follows:


 * Why do I have to go through signup each time I start the device?
 * Why do I keep getting &quot;Welcome&quot; messages?



CAUSE
One of the files on the device has become corrupt.



RESOLUTION
Conduct a &quot;FAILSAFE&quot; procedure.

See KB article Q274256 MSN Companion Troubleshooting Tool FAILSAFE.



MORE INFORMATION
Additional query words: kbimu

Keywords: kbprb KB288974

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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