Microsoft KB Archive/128939

{|
 * width="100%"|

WD6: Internet Assistant, GPF in IFFGIF.DLL Downloading URL File

 * }

Q128939

-

The information in this article applies to:


 * Microsoft Internet Assistant for Word, version 1.0
 * Microsoft Word for Windows, versions 6.0a, 6.0c
 * Microsoft PowerPoint for Windows, versions 4.0, 4.0a, 4.0c

-

SYMPTOMS
You may receive the following general protection (GP) fault while browsing with Internet Assistant or viewing graphics with PowerPoint:

Winword caused a General Protection Fault in module IFFGIF.DLL at 0004:0683.

CAUSE
Some GIFs, created with older versions of graphic packages, contain information that is not converted by the filters shipped with Internet Assistant.

Internet Assistant's GIF filter, IFFGIF.DLL, replaces any other versions of that file already on the system. PowerPoint uses a different version of this file, and you may get the same error message viewing GIF images after Internet Assistant is installed.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Internet Assistant for Word, version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION
If you received a GP fault, you should quit Windows, restart Windows, and then restart Word or PowerPoint.

To avoid the GP fault when opening a URL containing an older GIF, don't load the URL with pictures. To do this, before opening the URL, choose Load Images [on] from the View menu. The menu command will toggle to Load Images [off]. When the URL document loads, it will not download the pictures.

MORE INFORMATION
Microsoft has identified the following sites as containing bad GIF images:

"http://sunsite.unc.edu/cisco/cisco-home.html" "http://www.novell.com, then hyperlink to one of the documents" "http://www.ziff.com/~pcmag/" Additional query words: iaword winword Imager picture ia word6 gp fault gpf

Keywords : kbwdinternet

Issue type :

Technology :