Microsoft KB Archive/135852

Mac Works 4.0: Power PC Version Hangs (Quits) with Error Type 11

PSS ID Number: Q135852 Article last modified on 05-11-1999

MACINTOSH

================================================================ ==

The information in this article applies to:

 == Microsoft Works for the Power Macintosh, versions 4.0b and 4.0c == 

= SYMPTOMS =

The Works 4.0 Power Macintosh installation may hang (stop responding) on the following computers:

Power Macintosh 6100 Power Macintosh 7200 Power Macintosh 7500 Power Macintosh 7600 Power Macintosh 8500 Power Macintosh 9500 Power Computing PowerWave 604120

If the installation is successful, the program may hang with error type 11, error type 1, or bad f-line error.

= RESOLUTION =

This problem has been corrected with Microsoft Works 4.0c. You can obtain this update by contacting Microsoft at 425-635-7160.

= MORE INFORMATION =

This problem has been reported to occur on Macintosh models that are equipped with the Power PC 604 chip.

For more information, please see the following Knowledge Base articles:

Q126036 Mac Works 4.0b: System Error: Error Type 11 When Starting Works

Q150763 Mac Works 4.0: PPC Version Hangs (Quits) When Started “Error 11”

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: 4.00 mac m_works install quit powermac ppc powerpc pc power Macintosh version 4.0b 4.0 crash 4.0ppc

=
========================================================= Keywords : kb3rdparty kbsetup kbfaq Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.