Microsoft KB Archive/822542

= “Access is denied” message may occur when you click the Dial-in tab in Active Directory Users and Computers in Windows Server 2003 =

Article ID: 822542

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you click the Dial-in tab in User Properties in the Active Directory Users and Computers snap-in, the Dial-in page may not appear. Additionally, you may receive the following error message:

Could not load the Dial-in profile for this user because: Access is denied.



CAUSE
This problem occurs with user accounts, such as accounts in the Account Operators group, that have less than full administrative permissions on a Microsoft Windows Server 2003-based computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
  Date         Time   Version            Size    File name --  30-Oct-2003  01:10  5.2.3790.99       257,536  Iassdo.dll

Windows Server 2003, 64-bit Edition
  Date         Time   Version            Size    File name --  30-Oct-2003  00:09  5.2.3790.99       641,024  Iassdo.dll       IA-64 30-Oct-2003 00:10  5.2.3790.99       257,536  Wiassdo.dll      x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB822542

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