Microsoft KB Archive/812444

= BellSouth DSL Connection Is Lost After You Upgrade to Windows XP =

Article ID: 812444

Article Last Modified on 12/9/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you upgrade to Windows XP, your BellSouth DSL connection may be dropped. You may also receive the following error message:

Error e0041 fail on create device ntspppoe49.



CAUSE
This issue may occur if you have BellSouth DSL with a FastAccess Modem, and the DSL is improperly configured to work with Windows XP.



RESOLUTION
To resolve this issue, download the BellSouth configuration materials. To do so, visit the following BellSouth Web site:

http://www.fastaccess.drivers.bellsouth.net/documents/Instr_XP_NativeClient.doc

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Keywords: kberrmsg kbprb KB812444

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