Microsoft KB Archive/130786

= Kids: Hangs at Black Screen or Quits After Microsoft Logo =

Article ID: 130786

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows 3.1 Standard Edition
 * Scholastic's The Magic School Bus Explores Inside the Earth
 * Microsoft Explorapedia: The World of Nature 1.2
 * Microsoft Wine Guide 1.0
 * Microsoft Windows 3.11 Standard Edition
 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition
 * Scholastic's The Magic School Bus Explores the Human Body for Macintosh
 * Scholastic's The Magic School Bus Explores the Ocean
 * Scholastic's The Magic School Bus Explores the Solar System
 * Microsoft Explorapedia series: World of People for Windows 1.0

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This article was previously published under Q130786



SYMPTOMS
When you attempt to run any of the programs listed at the top of this article, the Microsoft Home logo appears, then the program quits with no error message or it stops responding (hangs) with a black screen.

The program may also quit after displaying the picture of the Magic School Bus logo.

In addition, a black rectangle may be displayed in the center of the screen when you start Setup. The black rectangle is the size of the initial Setup screen, but there is no picture of Liz or the Bus, nor any buttons.



CAUSE
This issue can occur for any of the following reasons:


 * The Timer driver is not installed or is installed incorrectly.
 * You are attempting to run the Magic School Bus Explores the Human Body over a network without using a mapped drive letter. In other words, you are using Universal Naming Convention (UNC) path naming to specify the location of your shared compact disc.
 * The display is set to more than 256 colors.
 * Norton Anti-Virus is running as a Terminate-and-Stay-Resident (TSR) program on your computer.



RESOLUTION
Use the following troubleshooting methods in the order in which they are listed. After each section, test to see if the issue is resolved.

NOTE: The following troubleshooting methods are separated by operating system. Use the appropriate methods for your version of Microsoft Windows.

 === Microsoft Windows 95/98

===

Change Your Display Settings:

To change your display settings, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) On the Settings tab, note the current settings.
 * 4) In the Color Palette or Colors box, click 256 Colors.
 * 5) Move the Desktop Area or Screen Area slider all the way to the left to reduce the display resolution to 640 x 480 pixels.
 * 6) Click OK. If you are prompted to restart the computer, do so.

Clean Boot Your Computer and Run Setup Again:

To clean boot your computer, follow these steps:

 Restart the computer at a command prompt. To do so, follow the steps in the appropriate section below:

Microsoft Windows 95

Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only from the Startup menu.

'Microsoft Windows 98'

Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Command Prompt Only from the Startup menu.

 Start Windows by typing "win" (without the quotation marks) and holding down the SHIFT key for the duration of Windows startup. This prevents any programs from loading automatically at startup. Press CTRL+ALT+DELETE to open the Close Program dialog box. Quit all programs except Explorer and Systray (which are parts of Windows). To quit a program, click the program, and then click End Task. Repeat steps 3-4 until you have quit all programs except Explorer and Systray. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.</li> Run Setup again.</li></ol>



Microsoft Windows 3.x
Install the Timer Driver:

To install the Timer driver, follow these steps:


 * 1) In Program Manager, go to the Main group, then Control Panel.
 * 2) Double-click the Drivers control panel icon.
 * 3) Verify that Timer is present in the Installed Drivers list.
 * 4) If it is not listed, click on the Add button. In the List of Drivers, select Timer and click OK.
 * 5) When you are prompted, insert the requested Microsoft Windows disk in the appropriate disk drive and click OK.
 * 6) When you are prompted, click Restart Now. After Windows has restarted, run the program.

Verify the System.ini File "Timer=" Entry:

If, after following these steps, the application still does not run, use the following additional steps to resolve the problem.


 * 1) In Program Manager, go to the File menu and choose Run.
 * 2) In the Command Line dialog box, type "sysedit" (without the quotation marks) and press ENTER. This opens the System Configuration Editor.
 * 3) Click the System.ini file to bring it to the front. Scroll through the System.ini file until you find the [drivers] section. Make sure that the entry "timer=timer.drv" (without the quotation marks) is entered in this section. If "timer=timer.drv" is not present, add this line to the [drivers] section.
 * 4) Exit the System Configuration Editor. Save the changes when you are prompted.
 * 5) Exit and restart Windows.
 * 6) Run the program.

For more information about editing .ini files, see your Windows printed documentation or online Help.

Disable Third-Party "System.drv" Settings:

See the following article to solve this problem:

143366 MSB Solar: ErrMsg: Solar System Needs More Memory to Run

Close All TSR Programs:

Remove any Windows terminate-and-stay-resident (TSR) programs that may be using Timer.drv. For example, Clock.exe.

<div class="moreinformation_section">

MORE INFORMATION
A damaged Timer.drv file might also produce similar problems.

For additional information on problems with Timer.drv, please see the following article(s) in the Microsoft Knowledge Base:

102043 Multimedia Err Msg: Multimedia Timers Are Being Used

Additional query words: kids mskids msb msbhb msbss frizz kbmm tad explore series world people nature hangs lockup locks hanging froze hanged locked winmsbhuman msbhuman winmsbsolar msbsolar msbocean msboceans oceans homekids homekid hang crash crashes freezes up freeze frozen msbearth kbimu

Keywords: kb3rdparty kbenv kbfaq kbprb KB130786

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