Microsoft KB Archive/896986

= Description of the Microsoft Office Outlook 2003 post-Service Pack 1 hotfix package: April 28, 2005 =

Article ID: 896986

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Outlook 2003

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SUMMARY
''Microsoft has released the Outlook 2003 post-Service Pack 1 hotfix package for Microsoft Office Outlook 2003. This article describes the following information about the hotfix package:''


 * The issue that the hotfix package fixes
 * Prerequisites for installing the hotfix package
 * Information about whether you must restart the computer after you install the hotfix package
 * Information about whether the hotfix package is replaced by any other hotfix package
 * Information about whether you must make any registry changes to use one or more of the hotfixes in the package
 * Files that the hotfix package contains



Article contents
 INTRODUCTION  === The issue that the hotfix package fixes ===   MORE INFORMATION  === Hotfix information ===

 ==== Prerequisites ====  ==== Restart information ==== </li> ==== Hotfix replacement information ==== </li> ==== Registry information ==== </li> ==== Hotfix file information ==== </li></ul> </li></ul> </li> REFERENCES</li></ul>

<div class="summary_section">

INTRODUCTION
This article describes the Microsoft Office Outlook 2003 issue that is fixed in the Outlook 2003 post-Service Pack 1 hotfix package that is dated April 28, 2005.

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The issue that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
 * When you run a program in the background to add contacts in Outlook 2003, the mouse pointer moves slowly. Or, the mouse pointer may be unresponsive. Additionally, the mouse pointer changes to an hourglass icon and then changes back to a pointer.

This issue occurs when you use the Microsoft Business Solutions Customer Relationship Management (CRM) version 2.0 API to create a program. You run this program in the background to add a contact that has a telephone number. The contact is added in the background by using the Outlook Object Model.

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<div class="moreinformation_section">

Service pack information
This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

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Prerequisites
The following list contains prerequisites for the hotfix package:  The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

For more information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

842532 Description of Office 2003 Service Pack 1

</li> The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is running Office 2003 without Office 2003 SP1 installed. However, we have tested this hotfix more extensively on a computer that is running Office 2003 with Office 2003 SP1 installed than we have on a computer that is running Office 2003 without Office 2003 SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.</li></ul>

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Restart information
You do not have to restart the computer after you apply this hotfix.

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Hotfix replacement information
This hotfix is not replaced by any later hotfix.

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Registry information
You do not have to create or modify any registry keys to use any hotfixes that this package contains.

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Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information <pre class="fixed_text">  Date         Time   Version         Size       File name --  28-Apr-2005  20:32  11.0.6505.0     5,801,208  Office2003-kb896986-glb.exe

Microsoft Windows Installer .msp file information <pre class="fixed_text">  Date         Time   Size       File name 28-Apr-2005 11:04  9,402,880  Outlookff.msp (full-file/administrative) 28-Apr-2005 05:30  4,208,640  Outlookop.msp (optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. <pre class="fixed_text">  Date         Time   Version         Size       File name --  18-Feb-2005  00:59  11.0.6423.0        88,264  Addrpars.dll 11-Sep-2004 02:17  11.0.6404.0        77,000  Dlgsetp.dll 18-Mar-2005 18:41  11.0.6500.0       132,296  Envelope.dll 01-Mar-2005 21:27  11.0.6424.0       247,808  Exchcsp.dll 29-Jan-2005 00:08  11.0.6420.0       346,312  Exsec32.dll 27-Aug-2004 00:48  11.0.6402.0       122,056  Impmail.dll 18-Feb-2005 02:16  11.0.6423.0       158,912  Oladd.fae 18-Feb-2005 02:16  11.0.6423.0       152,264  Olappt.fae 27-Aug-2004 00:57  11.0.6402.0       117,952  Oljrnl.fae 27-Aug-2004 00:57  11.0.6402.0       113,344  Olmail.fae 27-Aug-2004 00:57  11.0.6402.0       104,640  Olnote.fae 18-Feb-2005 02:16  11.0.6423.0       147,144  Oltask.fae 22-Apr-2005 05:33  11.0.6505.0     7,585,480  Outllib.dll 24-Feb-2005 21:32  11.0.6424.0        89,288  Outlmime.dll 22-Apr-2005 05:33  11.0.6505.0       196,296  Outlook.exe 18-Mar-2005 18:41  11.0.6500.0       141,000  Outlph.dll 26-Mar-2005 05:06  11.0.6501.0        64,200  Outlrpc.dll 27-Aug-2004 00:47  11.0.6402.0        44,744  Outlvbs.dll 17-Mar-2005 21:32  11.0.6550.0        74,944  Rm.dll 22-Jan-2005 03:20  11.0.6419.0       111,808  Sc2.sam 22-Jan-2005 03:20  11.0.6419.0       143,048  Schplus.sam 11-Oct-2004 19:29  11.0.6408.0       100,552  Transmgr.dll

Additional notes:  For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.</li> For more information about the differences between the two .msp files, see the &quot;Strategies for Updating Office 2003 Installations&quot; topic. To see this topic, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/updates/patch_o2k3.htm

</li></ul>

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<div class="references_section">