Microsoft KB Archive/192600

= Home Essentials 98 Continually Prompts for Encarta 98 CD-ROM =

Article ID: 192600

Article Last Modified on 6/27/2007

-

APPLIES TO


 * Microsoft Encarta Encyclopedia 98 Standard Edition

-



This article was previously published under Q192600



SYMPTOMS
When you attempt to gain access to Encarta 98 Encyclopedia content on a Microsoft Home Essentials 98 CD-ROM, you may receive one of the following messages:

Insert Compact Disc

Insert Encarta 98 Encyclopedia Disc 1

Insert Compact Disc

Insert Encarta 98 Encyclopedia Disc 2

When you insert the Home Essentials 98 Disc 1 or Disc 2 CD-ROM into the CD-ROM drive, you receive the same message.



CAUSE
This behavior can occur because the content for Encarta 98 Encyclopedia is located on the Home Essentials 98 Disc 3 and Disc 4 CD-ROMs.



RESOLUTION
To resolve this issue, insert the Home Essentials 98 Disc 3 CD-ROM when you are prompted to insert the Encarta 98 Encyclopedia Disc 1 CD-ROM, and insert the Home Essentials 98 Disc 4 CD-ROM when you are prompted to insert the Encarta 98 Encyclopedia Disc 2 CD-ROM.



MORE INFORMATION
The Microsoft Home Essentials 98 Disc 3 CD-ROM is also labeled Microsoft Encarta 98 (CD 1), and the Microsoft Home Essentials 98 Disc 4 CD-ROM is also labeled Microsoft Encarta 98 (CD 2).

Additional query words: he98 multi multi-media media mm disk

Keywords: kberrmsg kbprb KB192600

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.