Microsoft KB Archive/918427

= iCal messages are delivered to the recipient but not to the journal mailbox in Exchange Server 2003 =

Article ID: 918427

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you enable envelope journaling in Microsoft Exchange Server 2003, you experience the following symptoms:
 * An iCal message that is sent by a Lotus Notes user is delivered to the recipient. However, the journal copy remains in the local delivery queue. Therefore, such messages are not archived in the journal mailbox.
 * The performance of the Exchange server deteriorates because the messages that remain in the local delivery queue continue to be retried.



CAUSE
This problem occurs if the iCal message cannot be converted in the content conversion process. Messages that fail content conversion remain stuck in the local delivery queue.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
When envelope journaling is enabled, Exchange Server uses MAPI to create the envelope. Because MAPI is used to copy the properties of the message, Exchange Server tries to convert the iCal message to the MAPI format. However, the conversion process fails when the message does not follow the iCal specifications. For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM XCON

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB918427

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