Microsoft KB Archive/906927

= Xbox 360: How to troubleshoot Passport Network error messages =

Article ID: 906927

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox 360 Hard Drive (20 GB)
 * Microsoft Xbox 360 Memory Unit (64MB)
 * Microsoft Xbox

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SYMPTOMS
This article describes how to troubleshoot Passport Network error messages that you may receive when you enter your Passport Network credentials.

Note Passport Network credentials refer to the e-mail address and the password that you use to sign in to the Passport Network.



CAUSE
Passport Network error messages can be caused by many conditions. See the &quot;What To Try&quot; section for more information.



THINGS TO TRY
 Use the following troubleshooting table.

Note The following table contains error messages that you may receive when you use your Passport Network credentials. The third column contains steps to try to resolve these errors.





MORE INFORMATION
Besides the error messages listed earlier in this article, you may also receive other error messages. Many issues that you may experience are related to sign-in issues. For more information about sign-in issues, click the following article number to view the article in the Microsoft Knowledge Base:

906930 Xbox 360: You cannot recover, migrate, or manage your Xbox Live account: The password that you entered is incorrect

Note The following table does not include troubleshooting steps because the errors are self-explanatory. For more information, visit https://accountservices.passport.net/ppnetworkhome.srf.

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