Microsoft KB Archive/884069

= Problems with the network, hard disk drive, or storage drivers cause an unexpected program crash in Windows XP =

Article ID: 884069

Article Last Modified on 9/13/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows XP Media Center Edition 2002

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SYMPTOMS
You start or run a network-capable program in Microsoft Windows XP. The program crashes when it tries to read valid data from a remote storage medium or when it tries to write valid data to a remote storage medium. You receive the following error message:

has caused an error and must be closed.

We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem. We have created an error report that you can send to help us improve. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.



CAUSE
This problem occurs when Windows XP cannot access a file because of one of the following problems:
 * There is a problem with the network connection.
 * There is a problem with the hard disk drive that the file is stored on.
 * There is a problem with the storage drivers that are installed on the computer.
 * The hard disk drive is missing.

When the problem occurs, Windows XP closes the program.



WORKAROUND
To work around this problem, follow these steps:  Identify the file that cannot be opened. To identify the file, follow these steps:  Click Start, click Run, type eventvwr, and then click OK. In Event Viewer, in the left pane, click Application. In the right pane, click the Source column heading. This sorts the list by Source. All the Application Error sources appear near the top of the list. Find an event that has a source of Application Error and an Event ID of 1005. Double-click this event. The file that cannot be opened will be listed in the Description box.</li> Make a note of the file name, and then close the Event Properties dialog box.</li></ol> </li> Locate this file, and then try to open the file again.</li> If you still cannot open the file, and the file is present on the network, the network administrator may want to determine whether there is a problem with the network.</li> If you still cannot open the file, and the file is present on a removable media such as a floppy disk or a CD-ROM, make sure that the removable media is fully inserted in the drive.</li> If you still cannot open the file, verify and repair the hard disk file system with the Chkdsk utility program. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, click Run, type cmd, and then click OK.</li> At the command prompt, type chkdsk /f, and then press ENTER.</li></ol> </li> If you still cannot open the file, determine whether other files on the same hard disk drive can be opened. If not, the hard disk drive may be damaged. If the hard disk drive is the problem, contact your administrator or the computer hardware vendor for help.</li></ol>

Note You may have to restore the file in question from a backup copy. For more information about restoring files in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

309340 How to use Backup to restore files and folders on your computer in Windows XP

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
When you receive an error message that a fatal event has occurred in a program, the Error Reporting dialog box appears. This dialog box has a button that you can click to send the information about the fatal event to Microsoft. Microsoft gathers information about these events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

Error signature
Additional query words: Winxp DrWatson Watson Doctor dr

Keywords: kbnetwork kbdrwatson kberrmsg kbtshoot KB884069

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