Microsoft KB Archive/255514

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Installing Canon MultiPASS C5500 Driver May Result in Error Message

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Q255514

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The information in this article applies to:


 * Microsoft Windows 2000 Professional

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SYMPTOMS
When you install the Canon version 2.30 driver for the Canon MultiPASS C5500 fax/printer, you may receive the following error message:

Driver's ConfigDSN, ConfigDriver, or ConfigTranslator failed Sampke Access Data Source.

After you acknowledge the error message and finish the installation, the fax/printer appears in the Printers folder and prints correctly.

CAUSE
This error message occurs because the driver installation loads a version of Open Database Connectivity (ODBC) that is different from the version that is installed with Windows 2000. When the Canon software makes a call to ODBC, the Windows 2000 version is referenced.

RESOLUTION
For information about possible workarounds or a resolution, please contact Canon.

MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg KBW2KHOME

Issue type : kbprb

Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro