Microsoft KB Archive/320715

= XCCC: Error Message &quot;500&quot; When You Try to Log On to Outlook Mobile Access 5.5 =

Article ID: 320715

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2002 Enterprise Edition
 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q320715



SYMPTOMS
When you try to log on to Outlook Mobile Access for Microsoft Exchange Server 5.5, you may receive the following error message: 

500 Server error

Outlook Mobile Access for Microsoft Exchange Server 5.5 is a component of Microsoft Mobile Information Server. You log on by typing http:///OMA55 on the device.

Additionally, the following events may be logged in the Application log:

Event Type: Error

Event Source: MMIS55DataProvider

Event Category: Devices

Event ID: 62

Date: 3/15/2002

Time: 1:17:30 PM

User: N/A

Computer: MOBILE

Description:

RPC call has been canceled due to timeout. Function CheckCredentials isn't returning within reasonable time.

Event Type: Error

Event Source: Exch55DataProvider

Event Category: General

Event ID: 4096

Date: 3/15/2002

Time: 1:17:30 PM

User: N/A

Computer: MOBILE

Description:

Event Source: HrDirectiveSwitch (CATCH)

An unexpected error occurred. GetLastError returned 0.

Event Type: Error

Event Source: MMIS55DataProvider

Event Category: Devices

Event ID: 67

Date: 3/15/2002

Time: 1:17:30 PM

User: N/A

Computer: MOBILE

Description:

The service is currently unavailable. Please try again later.



CAUSE
This problem may occur if the Microsoft Exchange 5.5 Information Store service was restarted.



RESOLUTION
Restart the Exchange 5.5 data provider service on the computer running Mobile Information Server.

Keywords: kbmobility kbprb KB320715

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