Microsoft KB Archive/121917

= CONN: Stuck Handshake File When Postoffice on NTAS 3.1 =

Article ID: 121917

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for AppleTalk Networks 3.2

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This article was previously published under Q121917



SYMPTOMS
When the Mail Connection Gateway version 3.2 MACGATE directory is on an Microsoft Windows NT Advanced Server (NTAS) version 3.1 volume that is shared to the Macintosh via Services For Macintosh (SFM), the "handshake" file used by the Connection Gateway to verify that the opposite side of the gateway is still operating can become "stuck" in the pctomac subdirectory. As a result, it is not deleted by the Microsoft Mail for AppleTalk Networks mail server running the Macintosh component of the gateway. Mail will continue to flow from AppleTalk Mail to Mail for PC Networks, but will not move from Mail for PC Networks to AppleTalk Mail.



CAUSE
The directory view presented to the Macintosh by SFM does not match the directory view seen by MS-DOS or by Windows NT. The handshake file in the pctomac directory is not visible to the Macintosh; thus, the Macintosh cannot delete it. This causes the PC component to believe the Macintosh has stopped running, so it will not put mail into the pctomac directory. It will continue to process the mactopc directory; thus, the Macintosh component will continue to move messages to the pctomac directory.



RESOLUTION
Upgrade the NTAS version 3.1 server to NTAS version 3.5. This version of NTAS and the corresponding SFM do not display this behavior.

Additional query words: 3.20

Keywords: KB121917

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