Microsoft KB Archive/266422

= SMS: Remote Control May Not Work with Matrox G400 Video Adapters =

Article ID: 266422

Article Last Modified on 3/29/2007

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q266422



SYMPTOMS
When you use Remote Control on a Systems Management Server (SMS) 2.0 client computer that is running Microsoft Windows 95 or Microsoft Windows 98, you may receive a general protection (GP) fault in Wuser32. This behavior can occur on computers that contain a Matrox Millennium G400 video adapter.



WORKAROUND
There are four possible workarounds:
 * Use the Standard VGA driver on the client.
 * Disable Remote Control for the site that is experiencing the problem.
 * Prevent the SMS client from being installed on the computer that contains the G400 video adapter by using IP subnetting or scripting.
 * Contact Matrox support for a driver that does not exhibit this behavior.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms

Keywords: kbbug kbclient kbconfig kbhelpdesk kbnofix kbremoteprog kbsmsutil KB266422

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