Microsoft KB Archive/179586

Money 98: Duplicate Payees Created When Paying Online

PSS ID Number: Q179586 Article last modified on 08-20-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 98 == 

= SYMPTOMS =

After sending a successful electronic payment (Epay) to your online bill payment provider, this payee appears twice in the payees list. Every time you make a new payment, a new payee is added.

Also, if you attempt to cancel a scheduled payment, you receive the following error message:

Money has attempted to send an invalid request to Online Services. Please try your call again, or call Online Services Customer Support if this problem persists. You can find the number on the Contact Information tab in the Online Banking area.

= CAUSE =

If your file has more than one payee with the same name, Money cannot match the payee. As a result, Money creates a new payee. This can occur if you have two payees with the same name, but different account numbers or addresses.

Money creates the duplicate payee without all the information stored in the original payee, such as the account number. The missing account number causes the “invalid request” error message when you attempt to cancel it.

NOTE: You may not see more than one payee in your Payee List, and still have duplicate payees in your file. This can happen if you ever deleted a payee in the Payee List, and then created a new payee with the same name. Although deleted from the list, it is still an existing payee in your Money data file.

= RESOLUTION =

Create a new payee with a totally new name and use it for future payments to this payee.

To resolve the “invalid request” error message, edit the payee to include the account number. For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q174609 TITLE : Money 98 ErrMsg: Money Has Attempted to Send an Invalid Request

= STATUS =

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

= MORE INFORMATION =

To prevent this problem from occurring, use unique names to indicate two accounts with the same company. For example, if you have two bills to ABC Utilities, one for gas and one for electricity, each with different account numbers, create the following payees:

ABC Utilities {gas} ABC Utilities {electricity}

Or, if you have two separate charge cards with ABC Credit Card Company with different account numbers, create two payees, with unique identifiers, such as the last four digits of the account number:

ABC Credit {1234} ABC Credit {4321}

= Additional query words: w_money woody 6.0 =

Keywords : kbdta kbonline Version : WINDOWS:98 Platform : WINDOWS Issue type : kbbug Solution Type : kbfix ============================================================================= Copyright Microsoft Corporation 1998.