Microsoft KB Archive/813788

= Word Quits Because of a Damaged Word Settings (10) File =

Article ID: 813788

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Word X for Mac

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SYMPTOMS
If you use Word X for Mac after you upgrade MacOS X to version 10.2, Word may unexpectedly quit. This symptom typically occurs when you save a document.



CAUSE
This issue may occur if the Word Settings (10) file is damaged. This file may be damaged because of the method that MacOS X 10.2 uses to report fonts to programs such as Word.



RESOLUTION
To resolve this issue:  Download and install the MacOS 10.2.3 update from Apple. If you are running MacOS 10.2 or 10.2.1, obtain the 10.2.3 update. To do so, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=120164

If you are running MacOS 10.2.2, obtain the 10.2.3 update. To do so, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=107263

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Move the Word Settings (10) file:  Double-click Macintosh HD. Click Home. Double-click the Library folder. Double-click the Preferences folder.</li> Double-click the Microsoft folder.</li> Drag the Word Settings (10) file to the desktop.</li></ol>

If you have more than one account on your computer, repeat these steps for each account.</li> Obtain and install the Microsoft Office v.X for Mac 10.1.2 update. To do so, visit the following Apple Web site:

http://www.microsoft.com/mac/downloads.aspx

</li> Start Word X so Word can create a new Word Settings (10) file for you.</li></ol>

Keywords: kbprb KB813788

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