Microsoft KB Archive/896718

= The amount of used disk space that is displayed by a Storage Manager directory quota is less than the actual amount of disk space that is used =

Article ID: 896718

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Windows Storage Server 2003
 * Microsoft Server Appliance Kit 2.01
 * Microsoft Server Appliance Kit 3.0
 * Microsoft Storage Manager 1.01 for Server Appliances
 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
When you use the Web-based user interface to view the amount of disk space that is used by a Storage Manager directory quota, the Disk Space Used value that is displayed is less than the actual amount of disk space that is used.

For example, the amount of disk space that a Storage Manager directory quota indicates is being used is less than the amount of disk space that Windows Explorer indicates is being used.



CAUSE
This problem occurs because Storage Manager incorrectly excludes certain files from the directory quota total. In particular, Storage Manager excludes the following files from the directory quota total:
 * Microsoft Office backup files
 * Files that end with a .wbk file name extension
 * Files that end with a .xlb file name extension



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Storage Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version            Size    File name -- 28-Apr-2005 16:21  5.3.2190.0         46,208  Filescreenfilter.sys 28-Apr-2005 16:21  5.3.2190.0         26,624  Nmsvfsf.sys 28-Apr-2005 16:21  5.3.2190.0         87,680  Qafilter.sys

Hotfix installation information
After you install this hotfix, you must remove and then re-create any directory quota that displayed an incorrect Disk Space Used value.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix is a software update from Veritas. This hotfix also addresses the following problems:  File blocking exclusion does not function. The use of compressed files decreases operating system performance. When you start the computer, you may receive the following Stop error message after the initial boot sequence finishes:


 * STOP 0x0A

IRQL_NOT_LESS_OR_EQUAL



For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: WSS

Keywords: kbqfe kbhotfixserver kbbug kbpubtypekc kbfix KB896718

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