Microsoft KB Archive/883544

= Help and Support Center may stop responding in Windows XP or in Windows Server 2003 =

Article ID: 883544

Article Last Modified on 11/22/2004

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
When you open Windows Help and Support Center, and then you click Find information about the hardware installed on this computer, Windows Help and Support Center may stop responding.



WORKAROUND
To work around this problem, use one or more of the following alternative methods to find information about the hardware that is installed on your computer:
 * Click Start, click Run, type msinfo32.exe, and then click OK.
 * Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Information.
 * In Help and Support Center, click What's new in Windows XP, click Tools, click Advanced System Information, and then click View Detailed System Information (Msinfo32.exe).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If Help and Support Center stops responding, you can use Task Manager to quit the program. To do this, follow these steps:
 * 1) Press CTRL+SHIFT+ESC to start Task Manager.
 * 2) Click the Applications tab, and then click Help and Support Center in the Task list.
 * 3) Click End Task to quit the program.

Keywords: kbtshoot KB883544

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