Microsoft KB Archive/103487

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Changing the Keyboard Layout May Cause an Application Error

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Q103487

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The information in this article applies to:


 * Microsoft Windows NT Server version 3.1
 * Microsoft Windows NT Workstation version 3.1
 * Microsoft Windows NT Advanced Server, version 3.1

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SYMPTOMS
When you install a Keyboard Layout Dynamic Link Library (DLL) using the Control Panel, International, Keyboard Layout option, and you specify the wrong location (based on hardware platform, such as x86 versus MIPS) for the driver to install from, an application error may occur instead of a warning message indicating an incorrect driver. If the wrong driver is already on the system, the application error occurs as soon as you choose the new Keyboard type.

RESOLUTION
To install the correct driver, you must first remove the MIPS layout DLL from the %SYSTEMROOT%\SYSTEM32 subdirectory. To determine which file to remove, refer to the [Files-Layout] and [OptionsTextEng] section of the LAYOUT.INF file in the %SYSTEMROOT%\SYSTEM32 subdirectory.

Steps to Reproduce Problem
 From Control Panel, select the International option. Change the Keyboard Layout to Swiss French. When you are prompted for the location of the new driver, type the directory name for the MIPS tree on the Windows NT CD-ROM.  The files will copy and then you will receive the following error message:

SETUP.EXE

Exception:, Address:

where is an 8 digit hex number.

If the MIPS layout DLL has already been installed, you will receive the following error message instead:

CONTROL.exe

Exception:, Address:

where is an 8 digit hex number. 

Additional query words: prodnt

Keywords : kbsetup

Issue type :

Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW310 kbWinNTSsearch kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS310xsearch kbWinNT310xSearch kbWinNTW310Search