Microsoft KB Archive/190440

= XADM: Service Specific Error 4294966746 Starting Store =

Article ID: 190440

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q190440



SYMPTOMS
When you start the Microsoft Exchange Server information store, the service may stop with a service-specific error 4294966746.

The application event log has the following entries:

Event ID: 108

Source: ESE97

Type: Information

Category: Logging/Recovery

Description:

MSExchangeIS ((232) ) The database engine is initiating recovery steps.

Event ID: 132

Source: ESE97

Type: Warning

Category: Logging/Recovery

Description:

MSExchangeIS ((357) ) Unable to read header of database E:\exchsrvr\MDBDATA\PRIV.EDB. Error -1811. Database may have been moved. Recovery will continue with the database in the new location.

Event ID: 132

Source: ESE97

Type: Warning

Category: Logging/Recovery

Description:

MSExchangeIS ((232) ) Unable to read header of database E:\exchsrvr\MDBDATA\PUB.EDB. Error -1811. Database may have been moved. Recovery will continue with the database in the new location.



CAUSE
The database files are not in the location specified in the transaction log files. The transaction log files have the location of the corresponding database files hard-coded in them. If the database files are not found in this location, the above error message is generated.



WORKAROUND
To recover from this error, follow the steps below:


 * 1) On each drive, under the EXCHSRVR\MDBDATA directory, create a directory called BACKUP.
 * 2) On each drive, move all files from the EXCHSRVR\MDBDATA directory to the BACKUP directory.

The MDBDATA directories should now be empty.
 * 1) Start the information store.
 * 2) Using the Exchange Administrator program, move the location of the information store database files to the location specified in the above event log entries. Record the location of the log files and the Private and Public database files.

NOTE: You can also use the Performance Optimizer to move the files, but this method takes longer.
 * 1) Stop the information store service.
 * 2) Move out the files in the MDBDATA directories on each drive.
 * 3) Move the backed-up files (in the MDBDATA\BACKUP directories) to the directories noted in Step 4.
 * 4) Start the information store service.
 * 5) If the service returns an error 1011, run ISINTEG -patch.

Keywords: kbprb KB190440

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