Microsoft KB Archive/189832

= Dial-Up Networking Generates Dr Watson When Called Via Shortcut (DisableSavePassword Active) =

Article ID: 189832

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q189832



SYMPTOMS
If the following registry key

is set to 1, and a phonebook entry from Dial-Up Networking is called by using a shortcut on the desktop, the RASPHONE application will stop with an access violation. The same situation could also happen if Rasphone.exe is started with command line parameters or if Microsoft Outlook is configured to use remote mail.

For additional information on DisableSavePassword, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 172430

TITLE : Disabling Save Password Option in Dial-Up Networking



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734 how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp



WORKAROUND
You can work around this problem by not using shortcuts for phonebook entries or by disabling DisableSavePassword in the registry.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00

Keywords: kbhotfixserver kbqfe kbbug kbfix KB189832

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