Microsoft KB Archive/255197

= Cannot Add a Printer Port, Access Violation in Spools.exe Occurs in Windows NT Server 4.0 =

Article ID: 255197

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q255197



SYMPTOMS
When you are attempting to add LPR ports or local ports on a computer running Microsoft Windows NT 4.0, an access violation may occur in Spools.exe. Also, when you click New Port, nothing happens.



CAUSE
This behavior can occur when the Allow Service to Interact with Desktop check box in the Spooler service is not selected.



RESOLUTION
To resolve this problem, select the Allow Service to Interact with Desktop check box in the Spooler service. Follow these steps:


 * 1) Open Control Panel, and then double-click Services.
 * 2) Click the Spooler service from the list, and then click Startup.
 * 3) In the Log On As group, click System Account, and then click to select the Allow Service to Interact with Desktop check box.

Keywords: kbprb KB255197

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