Microsoft KB Archive/237514

= Encarta Encyclopedia: Unable to Copy or Print Images =

Article ID: 237514

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Reference Suite 2001
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237514



SYMPTOMS
When you attempt to either copy or print an image from Microsoft Encarta Encyclopedia, you may experience the following symptoms:
 * The Copy and Print commands on the Options menu may be unavailable.


 * You may be unable to paste the copied image into another program.


 * Only the caption text and copyright information for the image may be pasted into another program.


 * The image may not appear on the printed output.


 * Only the caption text and copyright information for the image may appear in the printed output.



CAUSE
This behavior can occur if you attempt to copy or print any of the following images from Encarta Encyclopedia:
 * Charts and Tables
 * Illustrations that contain links to other graphics or text
 * Illustrations and images within Virtual Tours
 * Images within InterActivities
 * Interactive Images



RESOLUTION
To work around this issue:
 * 1) Open the image you want to copy or print.
 * 2) Press ALT+PRINT SCREEN.
 * 3) Click Start, point to Programs, point to Accesories, and then click Paint.
 * 4) On the Edit menu, click Paste.
 * 5) To print the image, click Print on the File menu, and then click OK.

NOTE: If your display settings are configured to use a 256 color palette, the image may not be displayed properly. To resolve this issue, configure your display settings to use a High Color (16 bit) color palette.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ee99 ee2k graphics missing

Keywords: kbbug kbpending kbprint kbui KB237514

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