Microsoft KB Archive/944177

= Error message when you try to start Windows Live OneCare: &quot;OneCare security settings encountered an error and cannot start&quot; =

Article ID: 944177

Article Last Modified on 10/31/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to start Windows Live OneCare, you may receive the following error message:

OneCare security settings encountered an error and cannot start.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Restart the computer.
 * 2) Try to start Windows Live OneCare.

If you still receive the error message that is mentioned in the &quot;Symptoms&quot; section, follow these steps:  Register the Providers.dll file. To do this, follow these steps:

For Windows Vista  Click Start, type command prompt in the Start Search box, right-click Command Prompt in the Programs list, and then click Run as administrator.

If you are prompted for an administrator password or for a confirmation, type the password or click Continue. At the command prompt, type the following commands. Press ENTER after each command line:

net stop winss

regsvr32 &quot;%systemdrive%:\program files\microsoft windows onecare live\providers.dll&quot;

net start winss

exit



For Windows XP  Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following commands. Press ENTER after each command line:

net stop winss

regsvr32 &quot;%systemdrive%:\program files\microsoft windows onecare live\providers.dll&quot;

net start winss

exit

 </li> Uninstall the Winss.msi file. Then, reinstall the Winss.msi file. To do this, follow these steps:

For Windows Vista  Click Start, type command prompt in the Start Search box, right-click Command Prompt in the Programs list, and then click Run as administrator.

If you are prompted for an administrator password or for a confirmation, type the password or click Continue.</li> At the command prompt, type the following commands. Press ENTER after each command line:

net stop winss

exit

</li> Locate and double-click the following folder:



Note  is typically drive C.

</li> On the View menu, click Details.</li> Locate the Upgrade folder that has the most-recent modified date. Then, double-click the Upgrade folder.</li> Right-click the Winss.msi folder, and then click Uninstall.</li> After the uninstall process is complete, right-click the Winss.msi folder, and then click Install.</li> Close all folders that are open.</li> Click Start, type command prompt in the Start Search box, right-click Command Prompt in the Programs list, and then click Run as administrator.

If you are prompted for an administrator password or for a confirmation, type the password or click Continue.</li> At the command prompt, type the following commands. Press ENTER after each command:

net start winss

exit

</li></ol>

For Windows XP  Click Start, click Run, type cmd, and then click OK.</li> At the command prompt, type the following commands. Press ENTER after each command line:

net stop winss

exit

</li> Locate and double-click the following folder:



Note  is typically drive C.

</li> <li>On the View menu, click Details.</li> <li>Locate the Upgrade folder that has the most-recent modified date. Then, double-click the Upgrade folder.</li> <li>Right-click the Winss.msi folder, and then click Uninstall.</li> <li>After the uninstall process is complete, right-click the Winss.msi folder, and then click Install.</li> <li>Close all folders that are open.</li> <li>Click Start, click Run, type cmd, and then click OK.</li> <li>At the command prompt, type the following commands. Press ENTER after each command line:

net start winss

exit

</li></ol> </li></ol>

Keywords: kbtshoot kbexpertisebeginner KB944177

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