Microsoft KB Archive/827305

= The position of a new toolbar may not be retained in new e-mail messages in Outlook 2003 =

Article ID: 827305

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
In Outlook 2003 when Microsoft Office Word 2003 is your e-mail editor, and you try to create a custom toolbar, and then put the custom toolbar to the left of the e-mail toolbar, the custom toolbar may not retain its location setting in new e-mail messages. When you open a new e-mail message, the toolbar may appear on the line above the e-mail toolbar, instead of to the left of the e-mail toolbar.

Note This issue does not occur if the custom toolbar is placed to the left of any other toolbar.



RESOLUTION
To resolve this issue, follow these steps.

Part 1: Create a New Custom Toolbar

 * 1) In Outlook, click New to open Word as the e-mail editor.
 * 2) Click a blank space in the body of the e-mail message window.
 * 3) On the Tools menu, click Customize.
 * 4) In the Customize dialog box, click to select the E-mail check box on the Toolbars tab.
 * 5) Click New, and then click OK.

This step creates an empty custom toolbar.
 * 1) Press CTRL, and then drag each of the buttons from the e-mail toolbar to the new custom toolbar.
 * 2) Click Close in the Customize dialog box when you are finished adding buttons to your new customized toolbar.
 * 3) Close the blank e-mail and do not save changes that may have been made to the text of the e-mail message.

Part 2: Set the New Toolbar As the New E-Mail Toolbar

 * 1) Create a new e-mail message.
 * 2) Click a blank space in the body of the e-mail message window.
 * 3) On the Tools menu, click Customize.
 * 4) In the Customize dialog box, click to clear the E-mail check box, and then click to select the Custom toolbar that you created in Step 5 of Part 1.
 * 5) Move the custom toolbar that you created to the position that you want.
 * 6) Click Close in the Customize dialog box when you are finished moving the custom toolbar to the position that you want.
 * 7) Close the blank e-mail and do not save changes that may have been made to the text of the e-mail message.
 * 8) Open a new e-mail message, the new E-mail toolbar stays in the position that you selected in Step 5 of Part 2.

Additional query words: Outlook 2003

Keywords: kbtoolbar kbprb KB827305

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