Microsoft KB Archive/835438

= Wmiprvse.exe crashes in low-memory conditions in Windows Server 2003 =

Article ID: 835438

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
On a heavily loaded Microsoft Windows Server 2003-based computer, the Windows Management Instrumentation (WMI) Provider Host program (Wmiprvse.exe) may crash.



CAUSE
This problem may occur if the computer experiences a low-memory condition. When the computer experiences a low-memory condition, memory corruption may occur in the private heap of the Fastprox.dll file. These random heap corruptions in the Fastprox.dll file may cause the Wmiprvse.exe program to crash.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart your computer immediately after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003 32-bit editions   Date         Time   Version            Size    File name ---  30-Jan-2004  00:10  5.2.3790.125      453,632  Fastprox.dll Windows Server 2003 64-Bit Enterprise Edition   Date         Time   Version            Size    File name    Platform 30-Jan-2004 00:10  5.2.3790.125    1,581,056  Fastprox.dll     IA-64 30-Jan-2004 00:10  5.2.3790.125      453,632  Wfastprox.dll    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: quit stop freeze hang hung network error 53 memsnap lock up locks

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB835438

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