Microsoft KB Archive/330139

= Cannot Print After You Install Windows XP on Your Hewlett-Packard Pavilion 8380 Computer =

Article ID: 330139

Article Last Modified on 4/29/2003

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q330139



SYMPTOMS
After you install Windows XP on your Hewlett-Packard Pavilion 8380 computer, your printer may not print. In the Device Manager, the printer port LPT1 may display an exclamation mark, and may report the following error:

This device is disabled because the firmware for the device did not give it a required resource. (Code 29)



CAUSE
This issue may occur if improper BIOS communication with the LPT port occurs.



RESOLUTION
To resolve this issue, contact Hewlett-Packard to inquire about the availability of a BIOS update or fix for this issue. For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
Warning If you are not sure about how to safely change BIOS settings, view your hardware documentation or contact Hewlett-Packard before you change the BIOS.

To work around this issue, configure your LPT port to use EPP or PS/2 printing instead of ECP in the BIOS. Also, if the parallel port is configured as &quot;O/S controlled&quot; in the BIOS, change this option to &quot;enabled&quot;.

Keywords: kbprint kbprb KB330139

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