Microsoft KB Archive/232012

= Error Message When You Attempt to Install 128-Bit Upgrade =

Article ID: 232012

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.0

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This article was previously published under Q232012



SYMPTOMS
When you try to download the 128-bit upgrade to Internet Explorer 5 and Internet Tools from the Microsoft Windows Update Web site, you may receive the following error message:

The data that the plugin requested did not download successfully.

If you attempt to download the 128-bit upgrade again, you may receive the following error message:

The plugin was found but an error in the plugin has occurred.



CAUSE
This issue can occur if any of the following conditions exists:
 * Your local area network (LAN) settings are not configured correctly.
 * You have NetZip by Software Builders International installed on your computer.



RESOLUTION
To work around this issue, use the appropriate method:

Method 1
If you are on a LAN, check with your network administrator and verify that your configuration settings are correct. If your settings are correct, try to use a dial-up connection, if possible.

Method 2
If NetZip is installed and running on your computer, uninstall it. To do so, consult the documentation included with your NetZip software, or contact Software Builders International.

Keywords: kb3rdparty kberrmsg kbprb KB232012

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