Microsoft KB Archive/843286

= FIX: You may receive a &quot;Page cannot be displayed&quot; error message when you click a hyperlink to view a Microsoft Office document in Internet Explorer 6.0 Service Pack 1 =

Article ID: 843286

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you use a direct connection to a security-enhanced Web site, you may receive the following error message in Microsoft Internet Explorer 6.0 Service Pack 1:

Page cannot be displayed

This problem may occur when you click a hyperlink in a Microsoft Office document that opens a security-enhanced Web page.



RESOLUTION
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Service packs that include this hotfix
This hotfix is not included in any service packs.

Prerequisites
You must have Microsoft Internet Explorer 6.0 Service Pack 1 (SP1) installed to apply this hotfix.

Restart information
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  12-Aug-2004  22:12  6.0.2800.1464   2,693,632  Mshtml.dll 12-Aug-2004 22:13  6.0.2800.1464     448,000  Urlmon.dll

Registry Information
You must modify the registry to use this hotfix. After you apply this hotfix, follow these steps:
 * 1) Click Start, click Run, type regedit, and then click OK.
 * 2) Locate the following registry key:


 * 1) Right-click the registry key that you located in step 2, click New, and then click Key.
 * 2) Type FeatureControl for the name of the new subkey, and then press ENTER.
 * 3) Right-click FeatureControl, click New, and then click Key.
 * 4) Type FEATURE_AUTO_REFRESH_ON_NON_CACHABLE_OFFICE_LINKS_KB843286 for the name of the new subkey, and then press ENTER.
 * 5) Right-click the subkey that you created in step 6, click New, and then click DWORD Value.
 * 6) Type Iexplore.exe, and then press ENTER.
 * 7) Right-click Iexplore.exe, and then click Modify.
 * 8) In the Value box, type 00000001, and then click OK.
 * 9) On the File menu, click Exit to quit Registry Editor.



WORKAROUND
To work around this problem, use one of the following procedures:
 * After you receive the &quot;Page cannot be displayed&quot; error message, click Refresh in Internet Explorer to view the Office document.
 * In Internet Explorer, turn off Show friendly HTTP error messages. To do this, follow these steps:
 * Start Internet Explorer.
 * On the Tools menu, click Internet Options.
 * In the Internet Options dialog box, click the Advanced tab.
 * On the Advanced tab, click to clear the Show friendly HTTP error messages check box, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbtshoot kbfix kbbug kbprb kbqfe kbhotfixserver KB843286

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