Microsoft KB Archive/884868

= 0x7E Stop error occurs after you disconnect your USB 2.0 flash storage device =

Article ID: 884868

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
A 0x7E Stop error occurs on your Microsoft Windows XP-based portable computer. This error may occur after you close a program that has an open handle to a file on a universal serial bus (USB) 2.0 flash storage device.

For example, a 0x7E Stop error may occur if you do the following:
 * 1) You connect a USB 2.0 flash storage device to your portable computer by using a USB port on your docking station.
 * 2) You use a program, such as Microsoft WordPad, to save a file to the USB 2.0 flash storage device.
 * 3) You change the file but do not save it.
 * 4) You disconnect the USB 2.0 flash storage device.
 * 5) You disconnect the portable computer from the docking station.
 * 6) You close the program.

You are not prompted to save the file, and a 0x7E Stop error occurs.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Windows XP Service Pack 2 (SP2) installed on your computer to apply this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  16-Sep-2004  20:06  5.1.2600.2515      57,856  Usbhub.sys



WORKAROUND
To work around this problem, save the file before you disconnect the USB 2.0 storage device.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: memory stick USB key

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbfix kberrmsg kbpending kbbug kbqfe kbhotfixserver KB884868

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