Microsoft KB Archive/321855

= A long delay occurs when you search for files or for folders that are located on a remote NetWare server from a Windows XP-based computer =

Article ID: 321855

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q321855





SYMPTOMS
When you use Windows Explorer on a Microsoft Windows XP-based computer to search for files or for folders, you may experience a delay of approximately 20 to 30 seconds before the search operation starts. In this scenario, the files or the folders are located on a network-based server that is running Novell NetWare.



CAUSE
This problem may occur if Windows Explorer tries to open the registry on the remote server to determine whether the server supports indexing for quicker searches. The function that performs this operation takes a long time to time out.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information about how to obtain the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
Date        Time   Version       Size      File name - 03-Jul-2002 01:45  5.1.2600.48  1,338,368  Query.dll

Windows XP, 64-Bit Edition
Date        Time   Version         Size    File name --- 03-Jul-2002 01:46  5.1.2600.48  4,943,872  Query.dll  IA-64 03-Jul-2002 01:27  5.1.2600.48  1,338,368  Wquery.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was corrected in Windows XP Service Pack 1.



MORE INFORMATION
For additional information about how to resolve this issue in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

316874 A long delay occurs when you search for files or folders on a remote NetWare server

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows hotfix packages

For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbqfe kbbug kbfix kbshell kbsysadmin kbwinxpsp1fix KB321855

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