Microsoft KB Archive/160961

Money: CompuServe WinCIM Causes Hang or File Not Closed

PSS ID Number: Q160961 Article last modified on 08-18-1998

WINDOWS:5.0,98

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 98 == Microsoft Money version 5.0 == 

= SYMPTOMS =

When you make a call to an Open Financial Connectivity (OFC) financial institution or service provider, using Money 98 or Money 97, in Windows 95, your system stops responding (hangs) and you must restart your computer.

= CAUSE =

This occurs if CompuServe program WinCIM version 3.0.1 is installed on your system. A file installed by WinCIM, Rpawinet.dll, causes this. All versions of Rpawinet.dll prior to 2.7 cause this problem. CompuServe has the 2.7 version available which should fix this problem.

You may experience these symptoms even if you do not use CompuServe explicitly as your Internet Service Provider. For example, you may be using a proxy for Internet connectivity.

= RESOLUTION =

On the World Wide Web, download the CompuServe Virtual Key from the following location:

http://www/compuserve.com/rpa/index.htm An alternative resolution is to rename the file and then get the latest version of WinCIM - 3.02.

NOTE: Renaming this file may cause some areas of CompuServe to not function properly. You may need to remove the .old extension from this file when using other features of CompuServe.

To rename the Rpawinet.dll file, follow these steps:

  Close Money.   Ensure you can view all files and their complete names by doing the following:   Double-click My Computer.   On the View menu, click Options.   On the View tab, click Show All Files and make sure that the “Hide MS-DOS File Extensions For File Types That Are Registered” check box is cleared. </li>  Click OK to these changes and close My Computer. </li></ol> </li>  Click the Start button point to Find, and then click Files or Folders. </li>  Type the following in the Named text box and click Find Now: rpawinet.dll By default, the file is installed in the Windowsfolder. In Windows NT 4.0, the file is installed in the Winnt folder. </li>  Right-click on the file, and then click Rename on the shortcut menu. </li>  Rename the file to “Rpawinet.dll.old”, (without the quotation marks). </li>  Restart Money. </li></ol>

= MORE INFORMATION =

Other problems seen in Money that are caused by an old version or Rpawinet.dll are:

Cannot access MoneyZone from Money.

-and-

Invalid Page Fault in module when trying to do Internet Quotes.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: 5.00 w_money 3.0.1 CIS C.I.S. buzz CheckFree American Express AMEX receiving 6.0 97 hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won’t respond waiting crash crashes crashing crashed quit quitting quits fail fails failing failed break ====================================================================== Keywords : kb3rdparty kbdta kbonline Version : WINDOWS:5.0,98 Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1998.