Microsoft KB Archive/153473

= Microsoft Knowledge Base =

Extra Modem Settings for Connection Problems
Last reviewed: October 7, 1997

Article ID: Q153473

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS
You may be unable to connect, or have difficulty remaining connected to, MSN, The Microsoft Network.

CAUSE
Some modems may require extra settings or specific configurations to connect to MSN.

RESOLUTION
The following table lists extra settings and configurations that may prevent connection problems for specific modems.

To add an extra setting or to change the Use Error Control or Compress Data options, follow these steps:

 Click Start, point to Settings, and then click Control Panel. Double-click Modems. Click the modem you are using, and then click Properties. On the Connection tab, click Advanced. In the Extra Settings box, type the appropriate extra setting. Enable or disable the Use Error Control and Compress Data options as appropriate.  Click OK or Close until you return to Control Panel. Modem model             Extra settings     Configuration 

ArchTek 28.8            none               Install as Accura 28.8 V.34-VFC Compress Data off AT&T Keep in Touch

28.8 PCMCIA          none               Use Error Control off

Boca Research M1441W    &K3\N3%C0          Use Error Control off

Cardinal 28.8 pnp       none               Remove "Wait for dial tone                                            before dialing" on the Connection tab of Modem Properties

Cirrus Logic 14.4       \N3\Q3%C0          Use Error Control off Install as 14.4 data/fax

Creative Labs 28.8      AT&F1&K3&D0        Use Error Control off CommWave 28.8 Dat Fax

with AT&T chipset    %C0\N3

Delrina 14.4 PCMCIA     &Q6&K3 Diamond Multimedia

TeleCommander 2500   AT&F               Use Error Control on                                            Compress Data off

TeleCommander 3500   AT&F               Use Error Control on                                            Compress Data off Maximum Speed setting 38400 DigiCom Connection 144+

(Digicom SoftModem  Drivers installed)    &K3%C0             Use Error Control off

Digicom 14.4 SoftModem  \N0&K4

DigiCom 14.4            &Q6&K3 GateWay 28.8

Telepath V6.0        AT&F1&K3 Telepath 57600       AT&F1&K3

GVC F1114 VR6           none               Set up as Standard 14.4

IBM Aptiva Mwave 28.8   -sse1              Use Error Control off IBM ThinkPad Mwave

28.8 PCMCIA          AT&F&SE1Q0V1X1

IBM Internal 701 14.4   E1Q0V1X4&K3

Infotel 14.4            AT&F               Set up as Standard 14.4 Remove FIFO buffers

Infotel 28.8            AT&F1              Use Error Control off Logicode

Quick-Tel 2814 HV    %C0\N3S10=200

Megahertz 14.4          AT&F Motorola

Lifestyle 28.8 PNP   AT&F1              Use Error Control on                                            Compress data off

Lifestyle & Power 28.8 external     none               Set up as Standard 28.8

Montana 33.6 PCMCIA  AT&F

NEC 28.8 Data Fax       AT&F1              Use Error Control on                                            Compress data off

OSITECH 28.8 PCMCIA     none               Use Error Control off Packard Bell

28.8 Data Fax        AT&F1              Use Error Control on                                            Compress data off

PCTEL/HSP 33.6 Deluxe   AT&F&C1&D2&K3&W1   Lower modem to 57600 Use Error Control Off Server Type -- Error Control Off Software compress off

Phoebe 28.8             \Q3\N3\J0%C0 Practical Peripherals

14.4 FXMT external   &K3

28.8 FXMT,SA & HCII  AT&F1              Set up as a Standard 28.8

PC 28.8 T2-EZ        AT&F1

28.8 LCD/PC Ext      none               Use Error Control off Set Flow Control to None.

PM288HC              AT&F1              Use Error Control off Prometheus

14.4 data fax        &Q6&K3

14.4 SoftModem       \N0&K4

Rockwell 14.4 V1.403    AT&F or &Q6&K3     Set up as 14.4 data fax Use Error Control off

Rockwell 14.4 V1.510    AT&F or &Q6&K3     Set up as 14.4 data fax Use Error Control off

Rockwell 14.4 V1.620    AT&F or \N0&K3     Set up as 14.4 data fax Use Error Control off NOTE: Rockwell settings may work for any modem that uses the Rockwell chip set, including Boca, Zoltrix, and Zoom 14.4 modems.

Supra 28.8i PnP         AT&D0               Use Error Control off Compress Data off maximum speed set to 57600 U.S. Robotics

Sportster 14.4       none                Use Error Control off

Sportster 28.8 Vi    AT&F1&K3&N13&D0     Use Error Control off Set up as USR Sportster 28.8 internal

Sportster 28.8       AT&F1&K3&N13

Sportster WinModem 28.8 Fax rs       AT&F1               If the UART is an 8250, remove FIFO buffers

PCMCIA 14.4          AT&F                Use Error Control off

PCMCIA 28.8          S56=144 S27=48      Use Error Control off

Zoltrix 14.4            &K3+H3S95=1         Use Error Control off

Zoltrix 28.8            &K3                 Set up as 28.8 internal

Zoom ComStar 28.8       none                Set up as Hayes Optima 288 V.34+Fax+Voice