Microsoft KB Archive/927478

= Messages from some organizations may remain in the queue folder when you enable the Sender ID filter feature in Exchange 2003 =

Article ID: 927478

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you enable the Sender ID filter feature in Microsoft Exchange Server 2003, messages from some organizations may remain in the queue folder. If you check the current session of the SMTP virtual server on the Exchange server, you may see an abnormal number of open connections for certain domains.



CAUSE
This issue occurs if a domain in an organization has a corrupted Sender of Policy Framework (SPF) record on the DNS server. The Sender ID validation process queries the DNS server for SPF records. If an SPF record is corrupted, the Sender ID validation process stops responding until the SMTP session times out. While the Exchange server waits for the SMTP session to time-out, the Exchange server cannot perform the optional configuration item that is defined in Exchange System Manager.



RESOLUTION
To resolve this problem, apply this hotfix. After you apply this hotfix, the Exchange server no longer waits for the SMTP session to time-out when the Sender ID validation process encounters a corrupted SPF record. Instead, the Sender ID validation process exits immediately if it encounters a corrupted SPF record. Then, the Exchange server performs the optional configuration item that is defined in Exchange System Manager.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server. For more information about how to obtain the latest service packs for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
When you apply this hotfix, the IIS Admin service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To enable the Sender ID filter feature on a virtual server, follow these steps:
 * 1) Start Exchange System Manager.
 * 2) Right-click the SMTP virtual server for which you want to enable the feature, and then click Properties.
 * 3) On the General tab, click Advanced.
 * 4) In the Address list, click the IP address to which you want to apply the sender filter, and then click Edit.
 * 5) Click to select the Apply Sender ID Filter check box, and then click OK two times.

For more information about SPF records, visit the following Microsoft Web site:

http://www.microsoft.com/mscorp/safety/technologies/senderid/technology.mspx

Additional query words: CM65132 spf

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB927478

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