Microsoft KB Archive/873171

= You cannot roll back a device driver to a previously installed driver after you install Microsoft Windows XP Service Pack 2 =

Article ID: 873171

Article Last Modified on 8/26/2004

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
You cannot roll back a device driver to a previously installed driver by using Device Manager after you install Microsoft Windows XP Service Pack 2 (SP2).



CAUSE
This problem occurs because no back up file is created for the previously installed driver of a third-party device when you install Windows XP SP2.



WORKAROUND
To work around this problem, reinstall the drivers for all third-party devices that experience this problem. To do this, follow these steps:
 * 1) Click Start, click Run, type devmgmt.msc in the Open box, and then click OK.
 * 2) Double-click the type of device that you want to reinstall.
 * 3) Double-click the specific device that you want to reinstall.
 * 4) Click the Driver tab, and then click Update Driver to open the Hardware Update Wizard.
 * 5) Follow the Hardware Update Wizard instructions.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

