Microsoft KB Archive/276495

= SMS: Remote Control Disabled When Client Is Upgraded During a Move from One Site to Another =

Article ID: 276495

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q276495



SYMPTOMS
When you are upgrading a client from Systems Management Server (SMS) Service Pack 1 (SP1) to Service Pack 2 (SP2) while moving it from one site to another, the Remote Control Agent service does not work.



CAUSE
This problem occurs if you do not restart the client computer before assignment to the new site.



WORKAROUND
To prevent this situation, restart the computer before you perform the installation to the new, upgraded site.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.



Example

 * 1) Install two domain controllers as part of the same domain (Server A, and Server B), and then install a member server to the same domain (Server C).
 * 2) Install SMS 2.0 SP1 on Server A. Enable Remote Tools, and then enable logon points. After the settings take effect, run smsman to install an SP1 client to the member server.
 * 3) After you complete the installation, drop the site boundaries on Server A. After the settings take effect, force a Client Configuration Installation Manager (CCIM) cycle on Server C so that the client is no longer assigned, and so that it uninstalls (except for the core components).
 * 4) Install SMS 2.0 SP2 to Server B. Enable Remote Tools, and then enable logon points. After the settings take effect, run smsman to install an SP2 client to the member server.

When you check Remote Control, the gold key does not function.

Additional query words: prodsms

Keywords: kbbug kbenv kbhelpdesk kbnofix kbsms200presp2 kbsms200presp3 KB276495

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