Microsoft KB Archive/260348

= PRB: Tracking Tab Is Missing with Customer Post Form =

Article ID: 260348

Article Last Modified on 3/4/2004

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q260348



SYMPTOMS
A Routing Wizard sample is included with Microsoft Exchange Server 5.5 SP1. This wizard can be used to create routing logic for items posted to a public folder. Reviewer approval or rejection information is displayed in a tracking tab of the posted message (after the reviewer actions).

If a custom form is used to create the original posted message, a tracking tab will not be available. The final approval or rejection information will be appended to the body of the item.



CAUSE
The routing agent created by the Routing Wizard modifies the original message posted to the public folder. The MessageClass is changed to IPM.Note, which enables Outlook to display the tracking tab. A post that is based on a custom form will not be modified by the Routing Wizard agent.



RESOLUTION
There are two workarounds:
 * Use the default post message form built into Outlook to create the items for routing.
 * Modify the routing map for your needs.



STATUS
This behavior is by design.

The Routing Wizard provides useful routing logic. It also provides an idea about what can be done with Microsoft Exchange Server Routing Objects. However, the Routing Wizard is meant as a sample, not as the definitive mechanism to effect routing logic. Information on how to modify the routing agent is outside the scope of this article. The Microsoft Developer Network (MSDN) is the best source of information on that topic.



MORE INFORMATION
This information applies to a public folder with a routing agent installed by the Routing Wizard.

The Routing Wizard sample agent processes items posted to the folder where it is installed. One or more copies of the item are sent to the reviewers (recipients identified in the routing map). The original message itself is changed from a post to a message; this is accomplished by changing the MessageClass property from IPM.Post to IPM.Note. The IPM.Note class uses the standard message form, which has the tracking tab. Post forms do not have the tracking tab.

You can observe this transformation by posting a message to your routing public folder. When the routing agent runs (it may take a few minutes), you will see that the posted message icon disappears and a new mail item is created.

The tracking tab is actually enabled when the first reviewer either approves or rejects the item. If the original posted message was created with a custom form, its MessageClass will not be IPM.Post (for instance, it may be IPM.Post.MyCustomForm). The routing agent will not change the post to a note; this will preserve the custom format of the Post. All other aspects of the routing process still occur, and the final results are added to the body of the post.

The Routing Wizard sample application illustrates the type of routing tools that can be built easily with Microsoft Exchange Routing. With the Routing Wizard, you can define and install simple sequential or parallel routing and approval logic into Microsoft Exchange Server folders.

