Microsoft KB Archive/819495

= Internet Explorer 6 Intermittently Stops Responding in a Terminal Services Session =

Article ID: 819495

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1, when used with:
 * Microsoft Windows NT Server 4.0, Terminal Server Edition

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SYMPTOMS
When you run Microsoft Internet Explorer 6.0 Service Pack 1 (SP1) in a Terminal Services session on a Microsoft Windows NT 4.0-based terminal server, Internet Explorer may stop responding (hang).



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name -  09-Jun-2003  22:16  6.0.2800.1208  1,340,416  Shdocvw.dll Note Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 Terminal Server Edition.

Keywords: kbhotfixserver kbqfe kbfix kbbug KB819495

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