Microsoft KB Archive/244625

= OLEXP: You Are Unable to Log On to Your Hotmail Account If Your Password Is Less Than Eight Characters =

Article ID: 244625

Article Last Modified on 10/2/2002

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APPLIES TO


 * Microsoft Outlook Express 5.0 Macintosh Edition

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This article was previously published under Q244625



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you attempt to log on to your Hotmail account, you may receive the following error message:

Your password must be between 8 and 12 characters.



CAUSE
This behavior can occur if your password is less than eight characters in length.



RESOLUTION
Create a new password that is between eight and twelve characters in length. Your password may contain numbers (0-9), uppercase letters (A-Z), and lowercase letters (a-z). Your password cannot contain spaces.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you created a Hotmail account when the password required a minimum of six characters, you can still use the shorter password when you sign in on the Hotmail Web site.

To change your Hotmail password:  Log on to your Hotmail account at the Hotmail Web site:

http://www.hotmail.com

 Click Options, and then click Password. In the Old Password box, type your old password. In the New Password box, type your new password. In the Re-enter New Password box, type your new password, and then click OK.</li></ol>

Keywords: kbbug kbnofix KB244625

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