Microsoft KB Archive/319682

= XGEN: The Exchange 2000 Information Store Reports an Event ID 327 Warning Message and Virtual Memory May Be Fragmented =

Article ID: 319682

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q319682





SYMPTOMS
The Exchange 2000 information store may report an event ID 327 warning message that indicates that the virtual memory may be fragmented. When the server is in this state, the Simple Mail Transfer Protocol (SMTP) protocol cannot send and receive e-mail messages.

The Application event log may contain the following warning messages:

Event Type: Warning

Event Source: MSExchangeTransport

Event Category: Exchange Store Driver

Event ID: 327

Date: 1/17/2002

Time: 09:20:57

User: N/A

Computer: MS1

Description:

The following call : EcCopyTo to the store failed. Error code : -2147024882. MDB : 867d0828-32b8-409c-a733-6c4fd2c9ba4c. FID :. MID :. File : C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_36d5199001c19ec500019407.EML.

Event Type: Warning

Event Source: MSExchangeTransport

Event Category: Exchange Store Driver

Event ID: 327

Date: 1/15/2002

Time: 12:24:42

User: N/A

Computer: MS1

Description:

The following call : EcGetMime to the store failed. Error code : -2147467259. MDB : 867d0828-32b8-409c-a733-6c4fd2c9ba4c. FID : 1-35. MID : 1-1B981AA. File :

The following event ID 9582 error message may be logged in the Application event log because of prior errors, which cause virtual memory fragmentation:

Event Source: MSExchangeIS

Event Category: Performance

Event ID: 9582

Type: Error

Description: The virtual memory necessary to run your Exchange server is fragmented in such a way that normal operation may begin to fail. It is highly recommended that you restart all Exchange services to correct this issue.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: JET



WORKAROUND
To work around this problem, either restart the SMTP service or restart the server.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Additional query words: kbExchange2000preSP3AprilRollupFix exch2kp2w

Keywords: kbbug kberrmsg kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB319682

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