Microsoft KB Archive/143219

= Error Trying to Acquire Scan Image with Imager =

Article ID: 143219

Article Last Modified on 6/28/2001

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APPLIES TO


 * Microsoft Imager for Windows 95 2.0

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This article was previously published under Q143219



SYMPTOMS
When you try to acquire an image with either Hewlett-Packard's DeskScan II version 2.3 or PictureScan, you receive the following error message:

An error has occurred, but cannot load error string.



CAUSE
Microsoft Imager's Twain implementation is not communicating correctly with DeskScan II or PictureScan to define the correct memory buffer size to acquire the image.



STATUS
Microsoft has confirmed this to be a problem in Imager version 2.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



WORKAROUND
Word 7.0a upgrade contains a new Imager dll updated to work with new Hewlett-Packard scanning software. An updated Imager Dynamic Link Library DLL) file to work with the new HP scanning software will ship with Office Pro 95a.



MORE INFORMATION
The Hewlett-Packard products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 2.00 acquire acquisition acquires acquired won't doesn't scanned scanning deskscan ii desk picturescan picture scan hp hewlett packard scanjet

Keywords: KB143219

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