Microsoft KB Archive/40544

Word: Color Display Problems in Graphics Mode with a VGA

PSS ID Number: Q40544 Article last modified on 11-02-1994

4.00 5.00 5.50 6.00

MS-DOS

= SUMMARY =

Video display problems, which are described below, occur when you use the following combination:


 * 1) Word in graphics mode
 * 2) A computer having a VGA card
 * 3) The Microsoft Mouse, PS/2 Mouse, or compatible

The display problem description can be one, or a combination, of the following:


 * 1) The command line and screen are a washed-out blue color.
 * 2) Word comes up in purple. The text is not visible under the cursor highlight, and moving the cursor leaves black blocks on the screen.
 * 3) The display colors are only dark blue and black. When you choose Window Options “background color:” and press F1, the list contains a repeating sequence of the two (sometimes three) colors of blue and black.
 * 4) The mouse pointer leaves little pieces of itself all over the screen. When it contacts a window border, it scatters chunks of the border into the screen. (To correct this problem, redraw using CTRL+SHIFT+.)
 * 5) The graphics screen is elongated such that one inch of both the top and bottom of the page is extended beyond view on the monitor.

= MORE INFORMATION =

To correct this problem, make sure that the installed mouse driver has a file date of 5-17-88 or later. A MOUSE.SYS file is supplied on the Printers 2 disk of Word; if it is dated earlier than 5-17-88, you need to obtain a current version. Make sure that if MOUSE.SYS is being loaded into memory through the CONFIG.SYS file, MOUSE.COM is not also being loaded into memory with AUTOEXEC.BAT, a batch file, or at the DOS prompt prior to entering Word.

The IBM PC Mouse can use the Microsoft Mouse drivers without any problem. If your mouse does not use the Microsoft Mouse driver, contact the manufacturer of the mouse for an update, if one is available.

Word version 5.00 fully supports the VGA standard established by IBM. The above mentioned display problems do not occur when using Word 5.00 on a fully IBM-compatible computer, VGA card, monitor, and Microsoft Mouse driver versions 6.25.21 or later.

Word 5.50 also fully supports the IBM VGA standard. The above mentioned display problems do not occur when using Word 5.50 on a fully IBM-compatible computer, VGA card, monitor, and Microsoft Mouse driver versions 7.05 or later.

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================================================================ Copyright Microsoft Corporation 1994.