Microsoft KB Archive/263519

= Access Violation Attempting to Use Uninitialized Printer from the Desktop =

PSS ID Number: 263519

Article Last Modified on 11/13/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional

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This article was previously published under Q263519



SYMPTOMS
AT&T provides software that simulates a Microsoft Windows NT-based domain on a UNIX-based computer. This software creates a printer by using the lpadmin command and shares it for Windows NT-based clients. The printer, however, is not initialized when it is created. The clients (that are running Microsoft Windows 95, Microsoft Windows 98, or Windows NT) can install the driver locally or on the server. When a user who is running Windows 2000 double-clicks the printer folder from the My Network Places icon, Explorer.exe stops responding (hangs) with an &quot;Access violation&quot; error message.



CAUSE
Windows 2000 checks for a fax device before creating a print queue. Checking for a printer device returns a null pointer for pDriverName if the driver is not loaded. Windows 2000 then compare a null string against the FaxDevice string, which causes Explorer.exe to hang.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date       Time     Version         Size     File name 5/18/2000 9:30 PM  5.00.2195.2196  380,688  Printui.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Keywords: kbbug kbfix kbWin2000PreSP2Fix KB263519

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch

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