Microsoft KB Archive/837321

= You cannot connect to a Windows 2000 Terminal server if your Windows Server 2003 Terminal Services license is expired =

Article ID: 837321

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
You may not be able to connect to a Microsoft Windows 2000 Terminal server if your Microsoft Windows Server 2003 Terminal Services license has expired. You may also receive an error message on the Windows 2000 Terminal Server similar to the following:

EventID: 1011

Source: TermService

Description: The terminal server client T2KPRO1 has been disconnected because its temporary license has expired.

In some situations, you may be able to log on to the Windows 2000 Terminal server with an expired Windows 2003 Terminal Services license.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name ---  22-Mar-2004  22:03  5.0.2195.6862  331,024  Lserver.exe 22-Mar-2004 22:10  5.0.2195.6862   23,312  Tls236.dll



WORKAROUND
To work around this problem, use either of the following methods.

Method 1: Leave the license server running
Leave the Windows Server 2003 Terminal Services license server running with network connectivity to the Windows 2000 Terminal server.

Method 2: Delete the Store and the ClientHWID subkeys from the registry
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Delete both of the following registry keys from your Windows Server 2003-based computer:

To do this, follow these steps:  Click Start, click Run, type regedit in the Open box, and then click OK. In Registry Editor, locate and expand the following registry subkey:

 Right-click Store, and then click Delete. Under MSLicensing (still in the left pane of Registry Editor), click HardwareID. In the right pane of Registry Editor, right-click ClientHWID, and then click Delete.</ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwinserv2003presp1fix kbbug kbfix kbqfe KB837321

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