Microsoft KB Archive/254994

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Installed Tape Device Is Not Recognized by Removeable Storage Manager

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Q254994

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
After you install a tape device or other removable-media device in Windows 2000, the device may appear in Device Manager but not in Windows 2000 Backup. When this occurs, your only choice in Backup is to back up to a file. The removable-media device is not an option.

CAUSE
All removable-media devices are handled by Removable Storage Manager (RSM). Unless the tape device or other removable-media device is recognized by RSM, Windows 2000 programs (such as Backup and Remote Storage Server) cannot use the device.

RESOLUTION
For RSM to recognize a removable-media device, the device driver for that device must use the Windows 2000 driver extensions. Therefore, legacy device drivers designed for Microsoft Windows NT 4.0 and earlier versions may not function properly.

If the device is not on the Hardware Compatibility List (HCL) for Windows 2000, please contact the device's manufacturer for updated drivers that include the required Windows 2000 extensions to work properly with Removable Storage Manager.

Additional query words: ntbackup.exe

Keywords : kbhw kbtool KBW2KHOME

Issue type : kbprb

Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch kbWinDataServSearch