Microsoft KB Archive/188105

= Computer Hangs When You Quit ISA Version of DirectPC 1.6D =

Article ID: 188105

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q188105



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you quit the ISA version of DirectPC 1.6D, you computer may stop responding (hang).



CAUSE
This behavior can occur if you are using a Sound III 336SP modem. Windows 98 installs drivers for this modem provided by ZyXEL that are incompatible with DirectPC 1.6D.



RESOLUTION
To resolve this behavior, install the Sound III 336SP modem drivers from the disk included with your modem. To do so, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System, and then click the Device Manager tab.
 * 3) Double-click the Modems branch to expand it, and then click Sound III 336SP.
 * 4) Click Properties, click the Driver tab, and then click Update Driver.
 * 5) Click Next.
 * 6) Click "Display a list of all drivers in a specific location, so you can select the driver you want," and then click Next.
 * 7) Click Have Disk, specify the drive or folder containing the manufacturer's disk in the Copy Manufacturer's Files From box, and then click OK.

If you do not have the original driver disk included with your modem, contact the modem manufacturer to obtain the appropriate drivers.



STATUS
Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the hardware's manufacturer.



MORE INFORMATION
Once you are sure that functionality is restored, you may want to change the default file information in the System File Checker tool to prevent this resolution from being undone. For information about using the System File Checker tool, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 185836

TITLE : Description of the System File Checker Tool (Sfc.exe)

The Sound III 336SP drivers included with Windows 98 have a file date of 4-27-98.

Additional query words: HWMODTS

Keywords: kb3rdparty kbappcompatibility kbprb KB188105

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