Microsoft KB Archive/98964

= Mac RSC: Common Problems and Solutions with Remote Server =

Article ID: 98964

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.1

-



This article was previously published under Q98964



SUMMARY
When you use Remote Server Connection (RSC) and version 3.1 of Microsoft Mail for AppleTalk Networks, the following errors may occur.

NOTE: Possible workarounds are listed following each error.

&quot;Time Out Value Exceeded&quot; Error in Session Log
Possible cause: AppleTalk Remote Access (ARA) on the answering server has been configured to allow access to the entire network.

Workaround: Open the Remote Access Setup Control Panel and change the setting to Allow Access To This Macintosh Only.

&quot;Can't Find Site &quot; Error in Session Log
The following is an example of the Session Log when this error occurs:

Connected to zone ZONE A

Scanning for site A

Transferring data to site A

Can't find site A

Performing full zone scan

...

Possible cause: The ARA connection document has been named after the server you are calling. However, the document should correspond to the mail site.

Workaround: Rename the connection document in System Folder:Preferences:MS Mail Remote Sites.

When the entry &quot;Transferring data to site A&quot; appears in the log, it means that the Remote Server Connection has told the local server to begin transferring mail to the other site. If the local server cannot find the bridge server on the other site, it returns the &quot;Can't find site A&quot; error message to the Remote Server Connection.

Additional possible cause: The AppleTalk network is poorly terminated.

Workaround: Check both sides of the LocalTalk network for correct termination.

Mail Servers Connect But No Mail or Data Is Transferred,

Although the Status Window Reflects Data was Transferred
Possible cause: You are using Microsoft Mail Server version 3.1.

There are some problems with the original Mail 3.1 release where remote servers connect but do not exchange any data.

Workaround: This problem is corrected in the version 3.1a release of the Microsoft Mail Server. To obtain the latest version of the mail server, contact Microsoft Sales at (800) 227-4679.

Mail Server Dials Continuously
Possible cause: Urgent mail has been sent and you are using Microsoft Mail Server version 3.1.

There are some problems with the original Mail 3.1 release where remote servers attempt to process urgent mail and dial continuously. The servers connect, but the message is not transmitted due to the problem explained above. Mail therefore continues to attempt to send the message.

Workaround: This problem is corrected in the version 3.1a release of the Microsoft Mail Server. To obtain the latest version of the mail server, contact Microsoft Sales at (800) 227-4679.

There Are No Connection Documents Listed in the

Configuration Dialog Box of the Remote Server Connection (RSC)
Possible cause: The RSC program has not been quit from since the ARA document was saved to the MS Mail Remote sites folder.

Workaround: Quit the RSC program, and then restart it.



MORE INFORMATION
For more information about using the Remote Server Connection with AppleTalk Remote Access, please refer to the Application Note MM0741, &quot;Configuring the Remote Server Connection.&quot; You can obtain this Application Note by contacting Microsoft Product Support Services.

Additional query words: 3.10 appnote

Keywords: KB98964

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.