Microsoft KB Archive/933423

= Behavior settings for a relationship are ignored in Microsoft Dynamics CRM 3.0 =

Article ID: 933423

Article Last Modified on 6/29/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0:
 * On a relationship form, you configure a Parental type relationship between a primary entity and a related entity.
 * You set the following behavior values for the relationship:
 * Configurable Cascading
 * Cascade Active
 * An action is performed against the primary entity.

When the action in this scenario occurs, the settings that you specified are ignored.

Note This problem can be caused by any of the following actions:
 * assign
 * reparent
 * share
 * unshare

This problem occurs if the related entity is one of the following related entity types:
 * Contract
 * Quote
 * Appointment

For example, you specify the following settings:
 * In the Relationship: Account to Appointment form, you select Configurable Cascading in the Type of Behavior list.
 * In the Relationship Behavior section of the form, you select Cascade Active in the Assign list.

In this scenario, any active appointments for which the account is the regarding object are not assigned to the new user.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 or Microsoft Dynamics CRM client for Microsoft Office Outlook.

Prerequisites
 You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook



Restart requirement
If you are prompted, restart the computer after you install this hotfix.

Removal information
To remove this hotfix, use the Add or Remove Programs item in Control Panel.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Microsoft Office Outlook

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatiblity Release

Microsoft Dynamics CRM 3.0 server



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbprb kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB933423

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