Microsoft KB Archive/896681

= You cannot install an update on an SMS 2.0 client computer because you are continuously prompted to restart the computer =

Article ID: 896681

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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SYMPTOMS
You run the Patch Installation Agent (PatchInstall.exe) to install an update on a Microsoft Systems Management Server (SMS) 2.0 client computer. However, you cannot install the update because you are continuously prompted to restart the computer.

Note The Patch Installation Agent is included with the SMS Software Update Services Feature Pack.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have SMS 2.0 Service Pack 5 (SP5) installed before you apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  18-Apr-2005  07:12  1.0.200.156     1,486,584  Featurepack1.0mr3-kb896681-x86-enu.exe After the hotfix is installed, the following file has the listed file attributes or later file attributes:   Date         Time   Version            Size    File name --  01-Apr-2005  08:30  1.0.200.156     1,523,712  Patchwiz_enu.exe

Installation instructions
To install this hotfix, follow these steps:
 * 1) Create a shared folder in a location that can be accessed by the SMS site servers.
 * 2) Copy the FeaturePack1.0MR3-KB896681-X86-ENU.exe hotfix file to the new shared folder.
 * 3) On each SMS primary and secondary site server in your environment, log on by using an account that has administrative credentials.
 * 4) Close the SMS Administrator Console if it is open.
 * 5) On each primary site server, connect to the shared folder that contains the hotfix, double-click the FeaturePack1.0MR3-KB896681-X86-ENU.exe hotfix file, and then follow the instructions in the wizard.

Note This hotfix removes tools and files that are related to the SMS 2.0 International Client Pack (ICP). If you want to install the hotfix file on an ICP SMS 2.0 site, you must re-install the SMS 2.0 ICP after you apply this hotfix.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: FP SUS PatchInstall

Keywords: kbhotfixserver kbqfe kbbug kbfix KB896681

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