Microsoft KB Archive/279456

= MSN Companion e-mail indicator light does not turn on =

PSS ID Number: 279456

Article Last Modified on 11/12/2001

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q279456



SYMPTOMS
When new e-mail arrives, the e-mail indicator light does not turn on.



CAUSE
There are two ways that the MSN Companion notifies you of new e-mail: the pop-up notification at the bottom of the screen, and the e-mail light.

Neither of these will trigger if you are currently looking at your e-mail screen. In order for these to come on, you must be looking at the Start page, other MSN Companion pages, or other Web pages.



RESOLUTION
 Make certain that new e-mail arrived when you are not looking at the e-mail page. Confirm that this is not a software problem:  Compose a quick e-mail to yourself. Right after you send the e-mail, go right to the Start page before it arrives. Wait on the Start page until the e-mail arrives. When the e-mail arrives, a notification message will pop up near the bottom of the screen. If this notification pop-up appears, then you know that the software notifications are working, and this is not a software problem.</li></ol> </li> If the notification pop-up appeared but the e-mail light under the screen never lit up, then it's a hardware failure. Contact the manufacturer or the retail store for a replacement.</li></ol>

Additional query words: kbimu

Keywords: kbprb KB279456

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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