Microsoft KB Archive/290941

= WD2002: IPF Error Message When You Use Cut Command to Delete Text =

Article ID: 290941

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q290941



For a Microsoft Word 2000 version of this article, see 224611.



SYMPTOMS
When you use the Cut command (on the Edit menu, click Cut) to delete the text from a Word document, you may receive one of the following error messages:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in MSO9.DLL at address.

NOTE: The actual memory address may vary.

-or-

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in WINWORD.EXE at address.

NOTE: The actual memory address may vary.



CAUSE
This problem has been reported to occur in Microsoft Word when you use either of the following third-party programs:


 * Exceed 6.0.1
 * Ecco Professional 3.01



WORKAROUND
To prevent these problems from occurring in Word, do one of the following:
 * Use the Copy command to copy the selected text (do not use the Cut command). After you copy the text, delete the text from its original location.

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 * For a possible workaround for this problem, contact the vendor appropriate for your situation:

Exceed 6.0.1

For more information about this problem and a possible resolution, please contact Hummingbird Communications for an update to Exceed 6.0.1.

Hummingbird Communications LTD

1 Sparks Avenue

North York, Ontario

Canada M2H 2W1

Telephone: (416) 496-2200

World Wide Technical Support

Telephone: (613) 548-4355 (8AM - 7PM EST)

Fax: (613) 548-7616

Web site: http://www.hummingbird.com/

E-mail: hbi-support@kingston.hummingbird.com

Ecco Professional 3.01

For more information about this problem and a possible resolution, please contact NetManage for an update of Ecco Professional 3.01 to version 3.03.

10725 North DeAnza Blvd.

Cupertino, California 95014

Telephone: (408) 973-7171

Fax: (408) 257-6405

Support Web site: http://supportweb.netmanage.com

Technical Support Telephone: (978) 685-3600

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: IPF mso9 ms09 prb

Keywords: kbnofix kbprb KB290941

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