Microsoft KB Archive/245032

= OFF97: Troubleshooting Windows 95 Application Floppy Disk Problems =

Article ID: 245032

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Access 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q245032





SUMMARY
The "More Information" section of this article discusses how to troubleshoot floppy disk problems that you encounter during the Setup program for the Windows 95 applications listed at the beginning of this article.



MORE INFORMATION
This article discusses how to identify and work around the following problems:
 * Floppy Disk Drive Problems
 * Damaged Setup Disks
 * Virus Problems
 * Trouble Reading DMF Disks

When you encounter a problem during the Setup program for your application, the problem may be characterized by any one of the following symptoms.

Floppy Disk Drive Problem Symptom
Setup requests Disk 2 after Disk 2 is inserted.

-or-

You receive the following error message:

Error reading drive : error message

-or-

When you restart Microsoft Windows 95 in safe mode and run the Office Setup program, a blue screen appears with the following message:

Error reading disk in drive a: Please insert disk   in drive a:

Damaged Setup Disks Symptom
You receive a "Not enough memory" or "Insufficient memory" error message.

Virus Symptom
You receive the following error message:

"Cannot find "

where is the name of a file that should be located on the Setup disk.

Trouble Reading DMF Disk Symptom
You receive the following error message:

Could not read from file

To troubleshoot the type of error message you are receiving, see the appropriate section below.

Floppy Disk Drive Problem
METHOD 1

If Setup is having trouble reading Disk 2 (Setup keeps requesting Disk 2), you may need to add the MS-DOS DRIVPARM command to your Config.sys file. To do this, place the DRIVPARM command in the Config.sys file with the following syntax:   For a 1.44-MB A: drive      For a 1.44-MB B: drive --  DRIVPARM=/d:0 /f:7          DRIVPARM=/d:1 /f:7 For additional information, please see the following article in the Microsoft Knowledge Base:

119837 Setup Program Keeps Requesting Disk 2

METHOD 2

If you are having problems with a floppy disk drive (such as receiving the error message "Error reading drive :"), insert another (non-Microsoft Setup) disk in the floppy disk drive. If you receive an error message attempting to read this disk, there may be a hardware problem with your floppy disk drive.

If you do not receive an error message reading the test floppy disk, there may be a problem with the Setup disk. For more information, see the "Damaged Setup Disks" section later in this article.

For additional information, please see the following article in the Microsoft Knowledge Base:

131690 Troubleshooting Floppy Disk Drive Problems in Windows

If neither of these methods corrects the problem, there may be a hardware problem with your floppy disk drive. Use diagnostic software with your floppy disk drive and have a qualified hardware technician examine it.

METHOD 3

If you restart Microsoft Windows 95 in safe mode and run the Office Setup program, and a blue screen appears with the following message:

Error reading disk in drive a:

Please insert disk   in drive a:

you may have a damaged Setup disk. To determine whether your disk is damaged, see the "Damaged Setup Disks" section later in this article.

Damaged Setup Disks
To determine whether you have a damaged Setup disk, use the following steps:  Use a disk utility (such as ScanDisk) to test the disk for damage.

NOTE: Do not use a non-Windows 95 aware disk utility on DMF disks. Non-Windows 95 aware disk utilities can damage DMF disks. The Windows 95 ScanDisk tool recognizes and does not damage DMF disks.

Before you run a disk utility, please see the following article in the Microsoft Knowledge Base:

120442 Using Hard Disk Utilities with Windows 95

 Type the following command at an MS-DOS command prompt:

copy \*.* nul

where is the floppy disk drive you are having problems with.

For example, if you are having problems with drive A, insert a disk you are having problems with in drive A and type the following command:

copy a:\*.* nul

This command copies the files on the disk to a null device. If there is a problem copying the files, error messages appear on the screen, and there may be a problem with the information on your disk.</li></ol>

If the file name on your disk contains extended characters or unreadable characters, you should check the disk and your computer for a virus (see the "Virus" section later in this article). The name of the file that is located on Disk 2 and following (Disk 1 contains additional files) should be similar to the following:

Msoff2.cab

If you have determined from either of the above steps that you have a damaged Setup disk, you need to order a new set of disks. To obtain replacement disks, call the Microsoft Order Desk at (800) 360-7561 and request a replacement set of disks. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

http://www.microsoft.com/worldwide/default.aspx

Virus Problems
If you suspect that a virus is present on your computer, scan the hard disk and floppy disks with a virus detector. If a virus is found on your computer, remove the virus before you run Setup again. If a virus is found on your Setup disk, you need to obtain a new set of disks. Microsoft has rigorous quality control measures to ensure that viruses are not on disks that we ship. The Setup disks for the applications listed in the "Applies to" section earlier in this article are distributed virus-free in sealed clear plastic envelopes that display a message about the Microsoft software license agreement. If disks are purchased in any other type of package, they should not be used.

The following viruses are known to cause problems when Setup is run from DMF disks: <pre class="fixed_text">  antiEXE NOINT Junkie A-Dign B1  V-Sign RIPPER For additional information, please see the following articles in the Microsoft Knowledge Base:

105212 Office: Setup Problems May Indicate that System Has Virus

49500 List of Antivirus Software Vendors

If you have determined that you have a Setup disk that has been damaged by a virus, you can order a new set of disks. To obtain replacement disks, call the Microsoft Order Desk at (800) 360-7561 and request a replacement set of disks.

If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site:

http://www.microsoft.com/worldwide/default.aspx

Trouble Reading DMF Disk
If you are having problems only with DMF disks (Setup Disk 1 works fine, but you have trouble with Setup Disk 2) and you have followed the appropriate steps in the "Floppy Disk Drive Problem," "Damaged Setup Disks," and "Virus" sections earlier in this article, you may be having trouble readingDMF disks on your computer. For additional information, please see the following article in the Microsoft Knowledge Base:

124970 OFF: Troubleshooting DMF Issues

Additional query words: 2.00 3.00 97 word6 powerpt Insufficient Memory corrupt COFE off97 xl97

Keywords: kbinfo kbsetup KB245032

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