Microsoft KB Archive/253638

= XADM: Installation of Mailbox Manager Does Not Work with Error Message: Unable to Install Mailbox Agent, (80004005) =

PSS ID Number: 253638

Article Last Modified on 11/7/2003

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The information in this article applies to:


 * Microsoft Exchange Server 5.5 SP3

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This article was previously published under Q253638



SYMPTOMS
If you install Microsoft Exchange Server Mailbox Manager, you may receive the following error message:

Unable to Install Mailbox Agent,(80004005)

The following event ID may be logged in the application event log:

Event ID:2037

Source: MSExchangeSA

Category: General

Type: Error

Description: The File Version of "\address\GWISE\i386\gwxpxgen.dll" on the local server is not current. Unable to Locate a correct version on any server in the site.



CAUSE
The proxy address generator may not properly generate a GroupWise address for the mailbox agent.



WORKAROUND
To work around this problem, use the following steps to install Mailbox Manager:
 * 1) Start the Exchange Server Administrator program.
 * 2) Click to expand the Site object, click Configuration, click Site Addressing, and then click Properties.
 * 3) Click the Site Addressing tab.
 * 4) Click to clear the GroupWise e-mail address check box, and then click Apply.
 * 5) IMPORTANT STEP: When you are prompted to "Remove this address from all existing recipients," click No.
 * 6) Run Setup for Mailbox Manager.
 * 7) Click to expand the Site object, click Configuration, click Site Addressing, and then click Properties.
 * 8) Click to select the GroupWise e-mail address check box, and then click Apply.
 * 9) IMPORTANT STEP: When you are prompted to "Add this address to all existing recipients," click No.

Additional query words: MBClean Mailbox Agent Addins

Keywords: kbprb KB253638

Technology: kbExchange550SP3 kbExchangeSearch kbZNotKeyword2

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