Microsoft KB Archive/282511

= Interactive Support Does Not Save Password =

Article ID: 282511

Article Last Modified on 10/18/2001

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q282511





SYMPTOMS
When you use Help and Support Services to send a remote assistance invitation, the Password and Remember Password options may be unavailable.



CAUSE
This issue can occur if you do not select the Set Password check box when you create the account.



RESOLUTION
To resolve this issue, make sure that you click to select the Set Password check box when you create an account.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To send a remote assistance invitation:
 * 1) Click Start, and then click Help and Support.
 * 2) Click Support.
 * 3) Under Support Options, click Microsoft Remote Assistance.
 * 4) Click Send an invitation, and then click Continue.
 * 5) Under How do you want to send this invitation, click As an e-mail message, and then click Continue.
 * 6) Fill out the e-mail invitation.
 * 7) Make sure that the Set Password check box is selected, and then click Send Invitation.

Additional query words: checked

Keywords: kbenv kbprb KB282511

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