Microsoft KB Archive/186885

= Norton Disk Doctor Utility Does Not Run After Improper Shutdown =

Article ID: 186885

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q186885



SYMPTOMS
After you upgrade Microsoft Windows 95 to Windows 98 or reinstall Windows 95 or Windows 98, the Norton Disk Doctor utility included with Symantec Norton Utilities 2.0s or 3.0x does not automatically run after an improper shutdown of Windows 95/98. ScanDisk for MS-DOS is run instead.

The following error message may also occur:

Error 35 Unexpected Interupt 0008 in C:\windows\command\scandisk.alt



CAUSE
This behavior occurs because Norton Utilities updates the Win.com file to run the Norton Disk Doctor (Ndd.exe) utility when Windows 95/98 is shut down improperly. When you upgrade Windows 95 to Windows 98 or reinstall Windows 95 or Windows 98, the Win.com file is replaced, and ScanDisk is used as the default disk diagnostic utility.



RESOLUTION
To resolve this behavior, use either of the following methods:

Method 1
Install Norton Utilities again.

Method 2
At a command prompt from within Windows 95/98, type the following commands, pressing ENTER after each command:

'''cd\windows\command

copy ndd.exe scandisk.alt'''

This creates a copy of the Norton Disk Doctor utility named Scandisk.alt. When Windows 95/98 is shut down improperly, the Scandisk.alt file (which is now the Norton Disk Doctor utility) is automatically run.



STATUS
This is a known issue with Symantec Norton Utilities versions 2.0s and 3.0x. For additional information about this issue, please contact Symantec Technical Support.



MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kb3rdparty kbenv kbprb KB186885

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