Microsoft KB Archive/944905

= The Zune software does not recognize a blank CD or stops responding when you burn a CD on a Windows XP-based computer =

Article ID: 944905

Article Last Modified on 11/19/2007

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APPLIES TO

 Zune Digital Media Player, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Professional 64-Bit Edition (Itanium)  Zune software</li></ul>

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SYMPTOMS
When you try to burn a CD by using the Zune software on a Windows XP-based computer, the Zune software does not recognize the blank, writable CD when you insert the CD in the computer. Or, the Zune software stops responding when you burn a CD or after you burn a CD.

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CAUSE
This problem occurs when the optical burning engine in Windows XP is out of date.

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THINGS TO TRY
Download and then install Image Mastering API v2.0 (IMAPIv2.0). This is the optical burning engine for Windows products. To do this, follow the steps that are described in the following Microsoft Knowledge Base article:

932716 Description of the Image Mastering API v2.0 (IMAPIv2.0) update package that is dated June 26, 2007

Note You must restart your computer after you apply this software update.

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