Microsoft KB Archive/896897

= The Microsoft Exchange System Attendant service may crash in Exchange 2003 Service Pack 1 after you modify a Lotus Notes address that is replicated by Microsoft Exchange Connector for Lotus Notes =

Article ID: 896897

Article Last Modified on 11/5/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
Consider the following scenario. You configure Microsoft Exchange Connector for Lotus Notes to synchronize directories between IBM Lotus Notes and Microsoft Exchange Server 2003 Service Pack 1. After you modify an IBM Lotus Notes unique identifier number (UID) address that is replicated by Microsoft Exchange Connector for Lotus Notes, the Microsoft Exchange System Attendant (Mad.exe) service may crash in Microsoft Exchange Server 2003 Service Pack 1.

You may also receive the following error message:

Microsoft Active Directory - Exchange Extension

The remote procedure call failed.

Facility: Win32

ID no: c00706be



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time   Version            Size    File name --  16-Apr-2005  00:57  6.5.7233.8         38,912  Ntspxgen.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Microsoft continues to update the tools that support interoperability among Lotus Domino R5 and Lotus Domino 6, Microsoft Exchange Server 2003, and Microsoft Windows Server 2003 Active Directory. The updated tools for Lotus Domino replace the following tools that are included with Exchange Server 2003 and with Microsoft Exchange Server 2003 Service Pack 2:
 * Exchange Connector for Lotus Notes
 * Calendar Connector for Lotus Notes
 * Migration Wizard for Lotus Notes

To obtain these tools and to obtain guidance and additional resources, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/interopmigration/bb403105.aspx

These updated tools provide additional functionality and address several issues that customers reported with earlier versions of the tools.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchesm KB896897

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