Microsoft KB Archive/329164

= XCON: Internet Mail Service Does Not Start After Installation =

Article ID: 329164

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q329164



SYMPTOMS
When you install the Internet Mail Service (IMS) on your Exchange 5.5 server, the Installation Wizard prompts you to supply a username and password to use for the IMS service. After you supply your 15-character password and complete the Installation Wizard, the IMS does not start and reports that a username or password that is not valid was provided.



CAUSE
This problem occurs because the IMS Installation Wizard permits you to type a 15-character password, but the IMS only permits 14-character passwords.



RESOLUTION
To resolve this problem, make sure that the account you are using for the IMS service has a password that is less than 15 characters.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about IMS password limitations, click the following article number to view the article in the Microsoft Knowledge Base:

244748 14 Character Password Limitation in IMS Logon Information

Keywords: kbprb kbbug KB329164

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.