Microsoft KB Archive/242060

= Stop 0x0000000A Error Message in Tcpip.sys File on a Blue Screen Caused by Ipr_Buffer Size =

Article ID: 242060

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q242060



SYMPTOMS
When the Transport Control Protocol/Internet Protocol (TCP/IP) stack calls the CopyRcvToBuffer function upon receiving a packet, you may receive a Stop 0x0000000A error message in the Tcpip.sys file on a blue screen.



CAUSE
This problem can occur on a Multiprocessor File Transfer Protocol (FTP) server because of an error adjusting the size of the Ipr_Buffer chain.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time                 Size    File name     Platform -  09/20/99  3:26pm               150,864 Tcpip.sys     i386

09/20/99 3:25pm               274,128 Tcpip.sys     Alpha



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Additional query words: crash dump hang 0xA multi processor mp

Keywords: kbhotfixserver kbqfe kbenv kberrmsg kbfix kbnetwork kbprb KB242060

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