Microsoft KB Archive/942364

= When you use Windows Media Center to play live TV or a DVD on a Windows Vista-based computer, you cannot hear the audio after you wake the computer from sleep =

Article ID: 942364

Article Last Modified on 10/12/2007

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APPLIES TO


 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:
 * You watch live TV or a DVD in Windows Media Center on a Windows Vista Home Premium-based computer or on a Windows Vista Ultimate-based computer.
 * You pause the live TV program or the DVD.
 * You use the Start menu, a sleep button on the keyboard, or a Windows Media Center remote control to put the computer to sleep.
 * You wake the computer, and then you try to continue watching the live TV program or the DVD.

In this scenario, you can view the video part of the live TV program or of the DVD. However, you cannot hear the accompanying audio.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

931967 You cannot hear the audio in Live TV or on a DVD in Windows Media Center after you wake a computer that is running Windows Vista Home Premium or Windows Vista Ultimate

Keywords: kbqfe kbexpertisebeginner kbhotfixserver KB942364

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