Microsoft KB Archive/945078

= A time-out may occur in Exchange Server 2007 when the SA resource is trying to come online =

Article ID: 945078

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Standard Edition
 * Microsoft Exchange Server 2007 Enterprise Edition

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SYMPTOMS
In Microsoft Exchange Server 2007, you may experience a time-out problem when you use the System Attendant (SA) resource on a Single Copy Cluster (SCC) or on a Continuous Copy Cluster (CCR). The time-out occurs when the SA resource is trying to come online. This problem may occur during Setup, after a restart, after a failover, or after you move a group by using the move-clusteredMailboxServer cmdlet.

Additionally, the following events may be logged in the System log: Event Type: Error

Event Source: ClusSvc

Event Category: (3)

Event ID: 1069

Description: Cluster resource 'Exchange System Attendant Instance (E12VIRTMBX1)' in Resource Group 'E12VIRTMBX1' failed.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Description: The Microsoft Exchange System Attendant service terminated unexpectedly. It has done this 10 time(s).

Event Type: Information

Event Source: Service Control Manager

Event Category: None

Event ID: 7035

Description: The Microsoft Exchange System Attendant service was successfully sent a start control.

Event Type: Information

Event Source: Service Control Manager

Event Category: None Event ID: 7036

Description: The Microsoft Exchange System Attendant service entered the running state.

Event Type: Error

Event Source: ClusSvc

Event Category: (3)

Event ID: 1069

Description: Cluster resource 'Exchange System Attendant Instance (E12VIRTMBX1)' in Resource Group 'E12VIRTMBX1' failed.

Event Type: Information

Event Source: ClusSvc

Event Category: (3)

Event ID: 1205

Description: The Cluster Service failed to bring the Resource Group &quot;E12VIRTMBX1&quot; completely online or offline.

The following events may be logged in the Application log: Event Type: Error

Event Source: MSExchange Cluster

Event Category: (6)

Event ID: 1019

Description: Clustered Mailbox Server: ? Physical Server: Failed to bring the resource Exchange System Attendant Instance (CMS Name) online due to a timeout.

Event Type: Error

Event Source: MSExchange Cluster

Event Category: (6)

Event ID: 1003

Description: Clustered Mailbox Server: ? Physical Server: Failed to bring the resource Exchange System Attendant Instance (CMS Name) online.

Event Type: Warning

Event Source: MSExchange Cluster

Event Category: (6)

Event ID: 1030

Description: Clustered Mailbox Server: E12VIRTMBX1 Physical Server: UDGIA181 Exchange System Attendant Instance (CMS Name): Terminate process called for MSExchangeSA (ProcessId 4704).

Event Type: Error

Event Source: MSExchange Cluster

Event Category: (6)

Event ID: 1011

Description: Exchange System Attendant Instance (CMS Name): The RPC call to the service to bring the cluster resource online failed.

Event Type: Error

Event Source: MSExchange Cluster

Event Category: (6)

Event ID: 1003

Description: Clustered Mailbox Server: Physical Server: Failed to bring the resource Exchange System Attendant Instance (CMS Name) online.

Event Type: Warning

Event Source: MSExchange Cluster

Event Category: (6)

Event ID: 1030

Description: Clustered Mailbox Server: Physical Server: Exchange System Attendant Instance (CMS Name): Terminate process called for MSExchangeSA (ProcessId 4704).



CAUSE
Although the System Attendant service starts, the service times out while it waits for the SA resource.



RESOLUTION
To resolve this problem, use a different time-out value.

The SA resource fails because it is not completing initialization before the 40-second time-out. The cluster pending time-out value for the SA resource is 180 seconds. However, the Exres.dll file uses an internal time-out value of 40 seconds. The Exres.dll file is not honoring the default setting of 180 seconds for the SA resource. However, if you set any other time-out value for the SA resource, the setting is observed. You can set the time-out value by using Cluster Administrator (CluAdmin.exe) or by using a command prompt.

To use Cluster Administrator to set a time-out value
Open the properties of the SA resource, click the Advanced tab, and then change the pending time-out value to 150 seconds.

To use the command prompt to set a time-out value
Opan a command prompt, type the following command, and then press ENTER:

cluster res “Exchange System Attendant Instance (CMS Name)” /prop PendingTimeout=150000



MORE INFORMATION
If an Exchange 2007 cluster is experiencing the problems that are described in this article, there may be underlying Active Directory directory service issues.

Keywords: kbtshoot kbprb kbexpertiseinter KB945078

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