Microsoft KB Archive/878497

= The Microsoft Exchange Information Store service (Store.exe) crashes when an Outlook Web Access client adds an attachment to an e-mail message =

Article ID: 878497

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you add an attachment to an e-mail message that you create in Microsoft Office Outlook Web Access for Exchange Server 2003, the message may become dimmed in appearance. Additionally, the Microsoft Exchange Information Store service (Store.exe) stops on the Exchange Server 2003 computer.



CAUSE
This issue may occur when Norman antivirus software is running on the Exchange Server 2003 computer.



RESOLUTION
To resolve this issue, obtain and install an update for your Norman antivirus software from Norman Data Defense Systems, Inc. For information about how to obtain and install this update, visit the following Web site:

http://www.norman.com/Support/15683



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Keywords: kbtshoot kbdownload kbprb KB878497

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