Microsoft KB Archive/217673

= OFF2000: Setup Error "Installation was not completed successfully" in Quiet Mode =

Article ID: 217673

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q217673



SYMPTOMS
When you attempt to run Microsoft Office Setup normally after previously running it in quiet mode, you may receive the following error message:

Microsoft Office 2000 installation was not completed successfully.

Click "Continue" to resume installation, or click "Cancel" to exit setup.

If you click Cancel, Setup quits.

If you click Continue, Setup continues.



CAUSE
This behavior can occur if all of the following conditions are true:
 * You run Office Setup from an administrative install point.

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 * You run Setup in quiet mode using the /q switch.

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 * You quit Setup after it has started by using the Close Program dialog box (in Microsoft Windows 95 or Microsoft Windows 98), or Task Manager (in Microsoft Windows NT).

-and-
 * You run Office Setup normally (not in quiet mode).



WORKAROUND
To work around this issue, click Continue and Setup installs Office successfully.



MORE INFORMATION
If you cancel Setup using the Close Program dialog box (in Windows 95/98), or the Task Manager (in Windows NT), the Windows Installer leaves temporary files in the operating system's Temp folder and writes information to the Windows registry. When you run the Setup program again, it checks for a previous installation and displays the error message mentioned in the "Symptoms" section if it finds an unsuccessful installation.

Additional query words: OFF2000

Keywords: kberrmsg kbpending kbprb kbsetup KB217673

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