Microsoft KB Archive/312026

= Licensing Events 1000 and 26 on Windows 2000-Based Terminal Server That Runs Citrix MetaFrame XP =

Article ID: 312026

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q312026



SYMPTOMS
When you try to load a program on a Windows 2000-based Terminal Server that is running Citrix MetaFrame XP, the following error messages may be displayed:

Event Type: Warning

Event Source: TermService Event

Event ID: 1000

User: N/A

Computer: computername

Description: Unable to acquire a license for user username, domain domainname.

Event Type: Information

Event Source: Application Popup Event

Event ID: 26

User: N/A

Computer: computername

Description: Application popup: Citrix ICA Logon Message: The system has reached its licensed logon limit. Please try again later.

This server is one of a group of four Windows 2000-based Terminal Servers. The other three servers are running Citrix MetaFrame 1.8. All of the servers are running programs for Microsoft Windows 98- and Microsoft Windows NT 4.0-based clients. The three servers that run Citrix MetaFrame 1.8 are functioning normally.



CAUSE
This behavior can be caused by a problem with the Citrix MetaFrame XP licensing software. After Citrix MetaFrame XP licenses are upgraded from Citrix MetaFrame 1.8, the Citrix licensing program sees the licenses as migration licenses. The behavior is not caused by Terminal Server licensing.



RESOLUTION
To resolve this behavior, uninstall the Citrix MetaFrame XP licenses, install the original Citrix MetaFrame 1.8 licenses, and then reinstall the Citrix XP connection licenses. Also, you may be able to resolve this behavior by installing Feature Release 1 License. For more information, contact Citrix technical support at 1-800-424-8749.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kb3rdparty kberrmsg kbprb KB312026

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