Microsoft KB Archive/321031

= pcAnywhere Graphical Identification and Authorization Filter, Awgina.dll, Turns Off the Windows 2000 Automatic Restart Option =

Article ID: 321031

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q321031



SYMPTOMS
When you turn on the Windows 2000 Startup and Recovery option, located in the System tool of Control Panel, the option automatically turns off each time you restart Windows.



CAUSE
This behavior is caused by the Symantec pcAnywhere GINA (Graphical Identification and Authorization) filter, Awgina.dll.



RESOLUTION
To resolve this issue, you can either remove pcAnywhere from your computer, or turn off the pcAnywhere GINA filter. To do so, use one of the following methods.

Method 1: Remove pcAnywhere
NOTE: If you want to continue to use pcAnywhere, follow the steps in &quot;Method 2&quot; of this article.


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, click Add/Remove Programs.
 * 3) In the list of installed programs, click pcAnywhere, and then click Add/Remove.

When the confirmation message appears, click Yes.
 * 1) Follow the instructions to complete the removal process.

Method 2: Turn Off the pcAnywhere GINA Filter
NOTE: If you turn off the GINA filter, the following restrictions occur:
 * The CTRL+ALT+DEL function of the remote computer is turned off. To make a connection to the remote computer, you have to leave the user logged on to Windows at the host computer.
 * You cannot access the Windows Task Manager on the host computer from the remote computer, so you cannot unlock a locked Windows host.
 * The Optimize Desktop feature that makes any wallpaper or screen savers unavailable at the host, does not function.
 * Symmetric and Public-Key Encryption options are not available.
 * The host cannot use Windows NT User Manager to set up a caller list. Only the standard pcAnywhere connections are available.

To turn off the pcAnywhere GINA Filter, follow these steps:  Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

 In the right pane, right-click GinaDLL, and then click Delete.

When the confirmation message appears, click Yes. Close the registry editor, and then restart your computer.

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB321031

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