Microsoft KB Archive/938853

= You see an empty invitation page when you use the Live Meeting 2005 Add-in for Outlook to schedule a meeting in Live Meeting 2005 =

Article ID: 938853

Article Last Modified on 6/25/2007

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APPLIES TO


 * Microsoft Office Live Meeting

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SYMPTOMS
When you use the Microsoft Office Live Meeting 2005 Add-in for Outlook to schedule a meeting in Microsoft Office Live Meeting 2005, you see an empty invitation page.



RESOLUTION
To resolve this issue, use one or more of the following methods in the order in which they are presented.

Method 1: Use Word to edit e-mail messages
To use Microsoft Office Word to edit e-mail messages, follow these steps:
 * 1) Start Microsoft Office Outlook.
 * 2) On the Tools menu, click Options.
 * 3) In the Options dialog box, click the Mail Format tab.
 * 4) Under Message Format, click to select the Use Microsoft Office Word   to edit email messages check box.
 * 5) Click OK to close the Options dialog box.
 * 6) Restart Outlook.
 * 7) Determine whether the issue was resolved.

If the issue was not resolved, go to Method 2.

Method 2: Verify that you have all critical updated and product updates installed for Outlook
To determine whether any critical updates or product updates are available, follow these steps:
 * 1) Start Outlook.
 * 2) On the Help menu, click Check for Updates.
 * 3) Download all the required critical updates and product updates, and then install the updates.
 * 4) Exit Outlook, and then close all Web browser windows.
 * 5) Start Outlook.
 * 6) Determine whether the issue was resolved.

If the issue was not resolved, go to Method 3.

Method 3: Run the &quot;Detect and Repair&quot; feature in Outlook
To run the &quot;Detect and Repair&quot; feature, follow these steps:
 * 1) Start Outlook
 * 2) On the Help menu, click Detect and Repair.
 * 3) After the Detect and Repair feature is finished, exit Outlook, and then close all Web browser windows.
 * 4) Start Outlook.
 * 5) Determine whether the issue is resolved.

If the issue was not resolved, go to Method 4.

Method 4: Create a new e-mail profile in Outlook
For more information about how to create a new Outlook profile in Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:

829918 How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

287072 How to create a new e-mail profile for Outlook 2002

Additional query words: 457 outlook blank email invite plugin 6320 add

Keywords: kbtshoot kbexpertisebeginner KB938853

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