Microsoft KB Archive/48901

= Mac Wkst: Err Msg: &quot;Unknown Name&quot; or &quot;Incorrect Password&quot; =

Article ID: 48901

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Mail for AppleTalk Networks 2.0
 * Microsoft Mail for AppleTalk Networks 2.0a
 * Microsoft Mail for AppleTalk Networks 2.0b
 * Microsoft Mail for Appletalk Networks 3.0

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This article was previously published under Q48901



SUMMARY
In Microsoft Mail, the error message &quot;Unknown name&quot; or &quot;Incorrect Password&quot; is displayed during the automatic sign-in if one of the following is true:


 * The Network Manager or the user changed the name or password. In this case, the automatic sign-in routines still have the old name or password recorded. For Mail to enter the new name or password, the user must update the name/password information in the Mail Sign-In Preferences window.
 * The user switched servers during the previous session. To connect to the correct server, cancel the auto sign-in and reselect the server you are trying to connect to.



MORE INFORMATION
If a user uses the automatic sign-in feature of Mail, choosing a different server during the same session overwrites the server name and network zone recorded in the auto sign-in routines.

For example, a user has two accounts on two different servers: on SERVER-A, the account name is &quot;Joe Doe&quot;; on SERVER-B, the account name is &quot;Mr Doe&quot;.

The user automatically signs in on SERVER-A (as Joe Doe). He checks his mailbox and then decides to sign in on SERVER-B (as Mr Doe). If he restarts the Macintosh now, the Mail auto sign-in procedure will display the error message &quot;Unknown name.&quot; The name used in the auto sign-in is still &quot;Joe Doe&quot;; however, the server is now SERVER-B, which is the last server the user was connected to.

Additional query words: 2.00 2.00a 2.00b 3.00

Keywords: KB48901

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