Microsoft KB Archive/215505

= XFOR: Error 14 While Running Import in MS Mail =

Article ID: 215505

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q215505



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
you generate a Resync.glb file on Microsoft Exchange Server (XS) and use it to reset the sync numbers of the MsMail requestors, you may receive the following error message:

Fatal error 14: "Error processing Resync.glb"

This error is received when you run Import.exe to import the Resync.glb file.



CAUSE
When Exchange Server (XS) is acting as the Microsoft Mail Directory Synchronization Server (DXS), you may need to produce resync.glb file on XS according to the steps outlined in the Knowledge base article:

150976 XFOR: How to Create a Resync.glb File From an Exchange DSS

The problem occurs because DXA only pulls the highest IMPSEQ, SRVSEQ and REQSEQ numbers from the requesters you set in the registry when you follow the steps in article number Q150976.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Directory Synchronization



WORKAROUND
To fix this problem, add the registry value below and use the Dxa.exe file from build 2524 or later. This fix will then allow DXA to pull the global highest IMPSEQ, SRVSEQ, and REQSEQ number when generating the Resync.glb file. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Start Registry Editor (Regedt32.exe). Locate the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\Currentcontrolset\Services\Msexchangedx

 On the Edit menu, click Add Value, and then add the following registry value:

Value Name: GlobalMaxSeqInResync

Data Type: REG_DWORD

Value: Default is 0

 Quit Registry Editor.

If this value is present and set to 1 (TRUE), then at resync time, DXA will search for the highest IMPSEQ, SRVSEQ, and REQSEQ from amongst all the requestors that are registered on that DSS.

If this value is missing or set to 0 (FALSE), then DXA behaves as designed, that is, it only searches for the highest sequence numbers from the requestors that are asking for a resync.

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STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB215505

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