Microsoft KB Archive/147040

= PC Win: Large Recipient List Stops Download of New Mail =

Article ID: 147040

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.2
 * Microsoft Mail Client 3.5

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This article was previously published under Q147040



SYMPTOMS
When you receive a message with a very large recipient list, you will not be able to download new mail, and the broken network icon will appear in the lower right corner of the Mail client.

After you try to download the message several times, you will get the following error message:

Mail cannot send or receive messages because of problems downloading a message.



CAUSE
The size of the To: list has exceeded the limit of the client. The message cannot be moved to the mail message file (.MMF) because of the size of the To: list.



WORKAROUND
To restore the client to normal operation, sign into your Mail account with the Microsoft Mail for PC Networks, MS-DOS workstation and delete the message.

Another workaround, with the assistance of Microsoft Product Support, is to delete the .MAI file associated with the message from the shared file system database.



STATUS
Microsoft has confirmed this to be a problem in version 3.5 of the Microsoft Mail for Windows. A fix for this problem is in development, but has not been regression-tested and may be destabilizing in production environments.

Contact Microsoft Product Support Services for more information on the availability of this fix.

Additional query words: rQFE552 crash disconnected spoole pump outbox inbox

Keywords: KB147040

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