Microsoft KB Archive/935490

= Description of Update Rollup 2 for Exchange 2007 =

Article ID: 935490

Article Last Modified on 8/2/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Standard Edition
 * Microsoft Exchange Server 2007 Enterprise Edition

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SUMMARY
Microsoft has released Update Rollup 2 for Microsoft Exchange Server 2007. This article describes the following information about the update rollup:
 * The issues that the update rollup fixes
 * How to obtain the update rollup
 * The prerequisites for installing the update rollup
 * The known issues in the update rollup



Issues that the update rollup fixes
Update Rollup 2 for Exchange 2007 includes the fixes for the issues that are described in Microsoft security bulletin MS07-026. The security bulletin contains all the relevant information about the security update. To view the complete security bulletin, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/bulletin/ms07-026.mspx



Update rollup information
Update Rollup 2 for Exchange 2007 has been replaced by a later update rollup. You must download and install the latest update rollup.

Note Update rollups for Exchange 2007 are not detected on clustered Exchange 2007 systems by Microsoft Update.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

937052 How to obtain the latest update rollup for Exchange 2007

For more information about the Exchange Server 2007 servicing model, click the following article number to view the article in the Microsoft Knowledge Base:

937194 The product service strategy for Exchange Server 2007

Prerequisites
The following list contains prerequisites for Update Rollup 2 for Exchange 2007:
 * Install Exchange 2007 on the computer before you apply this update rollup.
 * Remove all interim updates for Exchange 2007 before you apply this update rollup.
 * Review the issues in the &quot;Known issues&quot; section before you apply this update rollup.

Restart requirement
The required services are automatically stopped and then restarted when you apply this update rollup. However, if the required services cannot be stopped for any reason, or if required files are being used, this update may require a restart.

Removal information
To remove Update Rollup 2 for Exchange 2007, use Add or Remove Programs in Control Panel. Then, remove update 935490.

Important information for Outlook Web Access users about Outlook Web Access customization
When you apply an update rollup package, the update process modifies the Outlook Web Access directory names. Therefore, after you apply an update rollup package, you must re-create Outlook Web Access customization details. These details may include company logos and custom forms.

We recommend that you make a backup copy of any customized Outlook Web Access files before you apply the update rollup. For more information about Outlook Web Access customization details, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/aa996373.aspx

For more information about how to create Outlook Web Access themes, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb201700.aspx

If you are a CAS Proxy Deployment Guidance customer, and if you have deployed CAS-CAS proxying, apply the update rollup to the Internet-facing Client Access servers before you apply the update rollup to the non-Internet-facing Client Access servers. For other Exchange Server 2007 configurations, the order in which you apply the update rollup to the servers is not important.

For more information about CAS-CAS proxying, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb310763.aspx



Issue 1
If you use Microsoft Update to apply Update Rollup 2 for Exchange 2007, or if you apply the update rollup in silent mode, certain services in Exchange 2007 remain disabled after the installer finishes. This issue occurs only if a file that must be updated by the update rollup cannot be replaced.

Symptoms
Certain services in Exchange 2007 remain disabled, and events that resemble the following are logged in the Application log:

Event ID: 11306 Type: Error

Source: MsiInstaller

Category: None

Event ID: 11306

Description:

Product: Microsoft Exchange Server -- Error 1306. Another application has exclusive access to the file '  '. Please shut down all other applications, then click Retry.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data: 0000: 7b 32 34 42 32 43 31 36 {24B2C16 0008: 34 2d 44 45 36 36 2d 34 4-DE66-4 0010: 34 46 45 2d 42 34 36 38 4FE-B468 0018: 2d 41 34 36 44 39 44 35 -A46D9D5 0020: 45 36 42 33 31 7d E6B31}

Event ID: 1023 Type: Error

Source: MsiInstaller

Category: None

Event ID: 1023

Description:

Product: Microsoft Exchange Server - Update 'Update Rollup 2 for Exchange Server 2007 (KB935490) 8.0.711.2' could not be installed. Error code 1603. Additional information is available in the log file  :\  .log.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data: 0000: 7b 32 34 42 32 43 31 36 {24B2C16 0008: 34 2d 44 45 36 36 2d 34 4-DE66-4 0010: 34 46 45 2d 42 34 36 38 4FE-B468 0018: 2d 41 34 36 44 39 44 35 -A46D9D5 0020: 45 36 42 33 31 7d 20 7b E6B31} { 0028: 44 43 46 35 41 46 45 32 DCF5AFE2 0030: 2d 45 38 30 41 2d 34 32 -E80A-42 0038: 46 42 2d 41 36 30 44 2d FB-A60D- 0040: 41 33 42 37 35 45 38 45 A3B75E8E 0048: 43 33 39 34 7d 20 31 36 C394} 16 0050: 30 33 03

Event ID: 11729 Type: Information

Source: MsiInstaller

Category: None

Event ID: 11729

Description:

Product: Microsoft Exchange Server -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data: 0000: 7b 32 34 42 32 43 31 36 {24B2C16 0008: 34 2d 44 45 36 36 2d 34 4-DE66-4 0010: 34 46 45 2d 42 34 36 38 4FE-B468 0018: 2d 41 34 36 44 39 44 35 -A46D9D5 0020: 45 36 42 33 31 7d E6B31}

Additionally, you receive an error message that resembles the following if you use Microsoft Update to apply the update:

Error Code: 0x80070643

Cause
This issue occurs if a silent installation of the update rollup encounters a &quot;File in use&quot; scenario. In this scenario, a file that is updated by the update rollup is being used.

Workaround
To work around this issue, view the Application log events that are mentioned in the &quot;Symptoms&quot; section to determine which file is being used. Then, make sure that the file is not being used when you install the update rollup.

Additionally, recover the original state of the Exchange Server services. To do this, use one of the following methods:
 * If this is the first time that you experience this issue, open Exchange Management Shell, and then run the ServiceControl.ps1 AfterPatch command from the following location: \Program Files\Microsoft\Exchange Server\Bin.
 * If this is not the first time that you have experienced this issue, use the Services Microsoft Management Console (MMC) snap-in to manually configure the Startup type setting of the services and to start the services. Perform this procedure before you try to reinstall the update rollup.

Symptoms
When you install Update Rollup 2 for Exchange 2007, you experience the following symptoms:  After the installation of Update Rollup 2 for Exchange 2007 is complete, users cannot log on to Outlook Web Access. In this scenario, the users are redirected to a blank Web page that has a URL that resembles the following:

https:// /owa/auth/logon.aspx?url=https:// /owa&reason=0

  The following event is logged in the Application log: Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 1024

Description: Product: Microsoft Exchange Server - Update 'Update Rollup 2 for Exchange Server 2007 (KB935490) 8.0.711.2' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.  The Setup Wizard for Update Rollup 2 for Exchange 2007 displays the following message during the installation of Update Rollup 2 for Exchange 2007:

Setup Wizard for Update Rollup 2 for Exchange Server 2007 (KB 935490) ended prematurely because of an error. Your system has not been modified. To install this program at a later time, please run the installation again.





Cause
This issue occurs if the %SYSTEMDRIVE%\ExchangeSetupLogs folder has been deleted, renamed, or moved after the installation of Exchange 2007.

Note The %SYSTEMDRIVE% variable represents the root directory of the drive on which the operating system is installed. For example, %SYSTEMDRIVE% might represent drive C.

Resolution
To resolve this issue, follow these steps:
 * 1) If the ExchangeSetupLogs folder was renamed or moved, restore it to the root folder of the drive on which the operating system is installed.

Note The ExchangeSetupLogs folder may have been removed, and you may be unable to restore it. In this situation, create an empty folder that is named ExchangeSetupLogs in the root folder of the drive on which the operating system is installed.
 * 1) Reinstall Update Rollup 2 for Exchange 2007.

