Microsoft KB Archive/141704

= How to Back Up Exchange Mail Server =

Article ID: 141704

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q141704



SYMPTOMS
When you back up an Exchange Mail Server with Arcada NTBackup or any backup software without running two required services on the server, one of the following two error messages appears:

The specified computer is not a Microsoft Exchange Server or its services are not started

or,

The specified computer cannot be found.



CAUSE
This problem occurs if the user fails to run BOTH Directory Service AND Information Service on the server to back up. These two services are required for Exchange Server backup.



RESOLUTION
Activate Directory Service and Information Service by performing the following procedure:


 * 1) Go to the Start Service dialog box.
 * 2) In the Backup Window, choose Operations then choose Microsoft Exchange.
 * 3) In the Server box, type the server name.
 * 4) Select Start Service to enable the Service box.
 * 5) Choose Directory and then Information Store.

Additional query words: services

Keywords: KB141704

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