Microsoft KB Archive/893605

= You receive an &quot;IDS_INSTALLFAILED&quot; error message and an access violation occurs if you configure an Outlook Express account profile on your Windows XP-based, Windows 2000-based or Windows Server 2003-based computer =

Article ID: 893605

Article Last Modified on 11/3/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional 64-Bit Edition (Itanium)
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003 Service Pack 1
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
If you try to create a Microsoft Outlook Express account profile for a broadband connection by using an Internet Signup (.ins) file, you may experience the following symptoms:  You cannot create the Outlook Express account profile. You receive an access violation error message, and the access violation occurs in the Isign32.exe process. You receive an error message that is similar to the following error message:

IDS_INSTALLFAILED





CAUSE
This problem may occur if the following conditions are true:
 * The Multilingual User Interface (MUI) installed on your computer.
 * The MUI language is set to Portuguese.
 * The MUI tries to translate n error message that is larger than the default buffer allocation of 256 bytes.

In this scenario, the error message causes a buffer overflow, which causes the account profile creation process to fail.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows Server 2003 installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 (no SP), 32-bit versions
  Date         Time   Version            Size    File name --  19-Apr-2005  20:30  6.0.3790.312       77,824  Isign32.dll

Windows Server 2003 SP1, 32-bit versions
  Date         Time   Version            Size    File name --  19-Apr-2005  21:02  6.0.3790.2424      81,920  Isign32.dll

Windows Server 2003, 64-bit (ia64)
  Date         Time   Version            Size    File name --  19-Apr-2005  23:52  6.0.3790.312      161,792  Isign32.dll      IA64 19-Apr-2005 23:52  6.0.3790.312       77,824  Wisign32.dll     X86 19-Apr-2005 23:52  6.0.3790.2424     176,640  Isign32.dll      IA64 19-Apr-2005 23:52  6.0.3790.2424      81,920  Wisign32.dll     X86 19-Apr-2005 23:52  6.1.22.4          639,712  Updspapi.dll     IA64

Windows Server 2003, 64-bit (x64)
  Date         Time   Version            Size    File name --  19-Apr-2005  23:52  6.0.3790.2424      98,816  Isign32.dll 19-Apr-2005 23:52  6.0.3790.2424      81,920  Wisign32.dll 19-Apr-2005 23:52  6.1.22.4          462,560  Updspapi.dll

Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP SP1, 32-bit versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  04-Mar-2005  21:01  6.0.2800.1636      77,824  Isign32.dll

Windows XP SP2, 32-bit versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --        04-Mar-2005  21:00  6.0.2900.2624      81,920  Isign32.dll

Windows XP SP1, 64-bit versions
<pre class="fixed_text">  Date         Time   Version           Size     File name     Platform ---  24-Feb-2005  14:20  6.1.22.4          639,712  Updspapi.dll  IA-64 04-Mar-2005 07:31  6.0.2800.1636     166,400  Isign32.dll   IA-64 04-Mar-2005 07:31  6.0.2800.1636      77,824  Wisign32.dll  x86

Windows 2000
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000
<pre class="fixed_text">  Date         Time   Version            Size    File name --  19-Apr-2005  07:12  5.0.3900.7039      72,464  Isign32.dll 25-Feb-2005 17:43  6.1.22.4          371,936  Updspapi.dll

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WORKAROUND
To work around this problem, set the MUI language to English, and then use the .ins file. After the account profile is created, change the MUI language according to your preference.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbwinxppresp2fix kbwin2000presp5fix kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver kbwinserv2003sp2fix KB893605

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