Microsoft KB Archive/904736

= You cannot create a new provider immediately after you have created a provider in the MOM 2000 Administrator Console =

Article ID: 904736

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
You cannot create a new provider, for example, a Windows NT Performance Counter provider, in the Microsoft Operations Manager (MOM) 2000 Administrator Console. Additionally, you receive the following error message if you try to quit the MOM 2000 Administrator Console:

An internal error has occurred. The result code returned was 0x80004005. Please provide this number to technical support.

After you click Details, you receive an error message that is similar to the following error message:

The instruction at &quot;0x675affb6&quot; referenced memory at &quot;0x00000004&quot;. The memory could not be &quot;read&quot;.

Click on OK to terminate the program

This symptom occurs if the following conditions are true:
 * You try to create a new provider immediately after you have created a provider in the MOM 2000 Administrator Console.
 * Microsoft Commerce Server 2000 and the MOM 2000 Administrator Console are both installed on the same computer.



WORKAROUND
To work around this problem, do not install Microsoft Commerce Server 2000 and MOM 2000 Administrator Console on the same computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Admin MOM2000 break multiple

Keywords: kbtshoot kberrmsg kbprb KB904736

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