Microsoft KB Archive/262203

= Roaming User Profile May Be Corrupted by Copy Hive Problem =

PSS ID Number: 262203

Article Last Modified on 10/3/2003

-

The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP4
 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP5
 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP6

-



This article was previously published under Q262203



SYMPTOMS
If the copying of the Ntuser.dat file from the profile server to the local computer during logon is not successful, the user can still log on. This can result in lost settings in the profile.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Size    File name     Platform --  05/10/2000  01:18p  77,584  Userenv.dll   Intel

After you install this hotfix, a user cannot log on if the Ntuser.dat file is not successfully copied from the profile server to the local computer during logon. If this occurs, the following error message is displayed:

The operating system was unable to load your profile. Please contact your Network Administrator.

This message is displayed even if the dialog box time-out policy is set to zero.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbQFE KB262203

Technology: kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServ400sp6 kbNTTermServSearch kbWinNT400search kbWinNTS400search kbWinNTsearch kbWinNTSsearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.