Microsoft KB Archive/867717

= Recordable CD or DVD that contains data appears blank in Windows XP =

Article ID: 867717

Article Last Modified on 12/28/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you insert a recordable CD or DVD that contains data in your CD or DVD recorder (burner) drive, you receive a message that is similar to the following:

Windows can perform the same action each time you insert a disk or connect a device with this kind of file:

Blank CD

What do you want Windows to do?

Open writable CD folder

Take no action

This message appears even though the CD or the DVD contains data and is not blank.



CAUSE
This problem may occur when you use certain third-party Image Mastering API (IMAPI) CD-burning software to record data to a recordable CD or DVD. The problem occurs because the IMAPI CD-burning software changes the sub-header bits on the disc to a format that Microsoft Windows XP cannot read correctly.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For more information about IMAPI and the formats that IMAPI supports, visit the following MSDN Web site:

http://msdn2.microsoft.com/en-us/library/aa364806.aspx

Additional query words: burn copy write-able cd-writer cd-r cd-rw burner burning DVD-R DVD-R cdr cdrw

Keywords: atdownload kbwinxpsp2fix kbpending kbbug KB867717

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