Microsoft KB Archive/828537

= Media Center Cannot Automatically Dial Your MSN 8 Dial-Up Account Access Number =

Article ID: 828537

Article Last Modified on 12/11/2003

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Media Center Edition 2004
 * MSN.com

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SYMPTOMS
When you configure Microsoft Windows XP Media Center to automatically dial your MSN dial-up account access number, Windows XP Media Center cannot dial your MSN dial-up account access number.



WORKAROUND
To work around this problem, follow these steps:
 * 1) Click Start, click Control Panel, and then click Network and Internet Connections.
 * 2) Click Create a connection to the network at your office.
 * 3) In the Location Information dialog box, type the appropriate information, click OK, and then click OK to close the Phone and Modem Options dialog box and start the New Connection Wizard.
 * 4) In the New Connection Wizard, click Dial-up connection, and then click Next.
 * 5) Type a name for the network where you want to connect, and then click Next.

Important Do not use the word &quot;MSN&quot; anywhere in this name.
 * 1) Type the phone number for your MSN dial-up access connection, including the area code and the &quot;1&quot; prefix, if you require them to connect.
 * 2) On the Connection Availability screen, click Anyone's Use, and then click Next.
 * 3) Specify whether you want a shortcut to the connection on your desktop.
 * 4) Click Finish.
 * 5) In the User Name box, type your MSN user name in the following format: MSN/
 * 6) In the Password box, type your MSN password.
 * 7) Click to select the Save this user name and password for the following users check box.
 * 8) Click Anyone who uses this computer.
 * 9) Click Cancel.
 * 10) Start Media Center.
 * 11) Click Settings, click General, and then click Set Up Internet Connection.
 * 12) Click Connect to the Internet and download.
 * 13) Click Dial-up or Broadband with username and password.
 * 14) Click the new connection that you created and test it.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Additional query words: MCE MCE2004

Keywords: kbbug kbfix KB828537

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