Microsoft KB Archive/915420

= Description of the Outlook 2003 post-Service Pack 2 hotfix package: April 10, 2006 =

Article ID: 915420

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Outlook 2003

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SUMMARY
Microsoft has released the Outlook 2003 post-Service Pack 2 hotfix package for Microsoft Office Outlook 2003.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart your computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



INTRODUCTION
This article describes the Microsoft Office Outlook 2003 issues that are fixed in the hotfix package that is dated April 10, 2006.

Issues that the hotfix package fixes
This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:  When you send an e-mail message that contains an attachment, the body text of the attachment may be lost. Or, the attachment may be lost. This problem may occur when all the following conditions are true:  Outlook 2003 is configured to use an SMTP or a POP3 e-mail account. The InternetMailTextEncoding registry setting is configured for BASE 64 encoding. The code page of the e-mail message attachment is ISO-2022-JP.

For more information about the InternetMailTextEncoding registry setting, click the following article number to view the article in the Microsoft Knowledge Base:

278134 How Outlook applies encoding to plain text e-mail messages in Outlook 2003 and Outlook 2002

 You configure Outlook 2003 to use Microsoft Word to edit e-mail messages. However, when you click Reply or Reply All in an e-mail message, the reply e-mail message is not opened in Word. This problem may occur if the original e-mail message was created by using a custom form in which the Always use Microsoft Word as the e-mail editor option is disabled

 When you try to open a digitally signed and encrypted e-mail message that contains an attachment, the e-mail message does not open. Additionally, Outlook 2003 closes unexpectedly. And, you receive the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that resembles the following error signature:

This problem may occur after you install the security update that is described in the following article in the Microsoft Knowledge Base:

892843 Description of the security update for Outlook 2003: January 10, 2006

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Service pack information
This problem was first corrected in Office 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You can install this version of the hotfix on a computer that is running Office 2003 with Service Pack 2 installed or Office 2003 with Service Pack 1 installed. However, we have tested this hotfix more extensively on Office 2003 with Service Pack 2 than we have on Office 2003 with Service Pack 1. If you install this hotfix on a computer that is running Office 2003 with Service Pack 1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You do not have to create any registry keys or modify any registry keys to use any hotfixes that this package contains.

Hotfix file information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Microsoft Windows Installer .msp file information

After the hotfix package is installed, the global version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.

Additional notes:  For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.</li> For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Additional query words: outlook2003 outlook2k3 outlook11 ol2003 ol2k3 ol11

Keywords: kbfix kbqfe kbemail kbhotfixrollup kbattachments kbexpertiseinter kbhotfixserver kboffice2003presp3fix kboffice2003sp3fix KB915420

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