Microsoft KB Archive/177953

= WD: Word Fails to Start After Installing Internet Explorer =

Article ID: 177953

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.0 for Macintosh
 * Microsoft Internet Explorer 3.0 for Macintosh
 * Microsoft Word 6.0 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 98 for Macintosh

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This article was previously published under Q177953



SYMPTOMS
When you try to start Word, you may receive one of the following error messages:

The application "Microsoft Word" could not be opened because "Microsoft Component Library--DfReleaseSharedMalloc" could not be found.

-or-

The application "Microsoft Word" could not be opened because "Microsoft Component Library--CoSharedMemFree" could not be found.

These error messages may appear after you install Microsoft Internet Explorer.



WORKAROUND
Use the workaround appropriate for your version of Word and Internet Explorer (IE).

Word 98 and 6.x and Internet Explorer versions 3.0 and 3.0a
Turn the "MS IE ActiveX Lib (PPC)" extension off by following these steps:

 On the Apple menu, point to Control Panels, and then click Extensions Manager. Under Extensions, click to clear the "MS IE ActiveX Lib (PPC)" check box.

Click Restart.

NOTE: Disabling the "MS IE ActiveX Lib (PPC)" extension may disable some functionality when you connect to the Internet.

Word 98 and Internet Explorer 3.01a
After you install Internet Explorer 3.01a, reinstall Word 98 Macintosh Edition.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: ie ie3 ie30 ie30a ie301a

Keywords: kbprb kbpending KB177953

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