Microsoft KB Archive/836435

= Windows may not respond when you try to load a registry hive =

Article ID: 836435

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you try to load a registry hive or try to log on to your computer, the computer may appear to stop responding.



CAUSE
This problem occurs because a security descriptor in the registry is corrupted. If you are the only user who cannot load a hive on the computer or log on to the computer, your user profile may be corrupted.



RESOLUTION
To prevent this problem, apply the following hotfix. Even after you apply the hotfix, the registry hive may not load because it is corrupted. To fully resolve the problem, you may have to delete the corrupted registry hive.

Important Make sure that you back up your system before you remove a registry hive.

Microsoft Windows Server 2003
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003  Date        Time   Version            Size    File name --  21-Jul-2004  16:17  5.2.3790.196    2,407,424  Ntkrnlmp.exe 21-Jul-2004 15:50  5.2.3790.196    2,064,896  Ntkrnlpa.exe 21-Jul-2004 15:50  5.2.3790.196    2,108,928  Ntkrpamp.exe 21-Jul-2004 16:05  5.2.3790.196    2,207,744  Ntoskrnl.exe

Microsoft Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Windows XP Service Pack 1 (SP1) is required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP SP2  Date        Time   Version            Size    File name --  10-Sep-2004  17:25  5.1.2600.2514   2,134,528  Ntkrnlmp.exe 10-Sep-2004 17:07  5.1.2600.2514   2,056,704  Ntkrnlpa.exe 10-Sep-2004 17:07  5.1.2600.2514   2,015,232  Ntkrpamp.exe 10-Sep-2004 17:19  5.1.2600.2514   2,178,944  Ntoskrnl.exe Windows XP SP1  Date        Time   Version            Size    File name --  19-Jul-2004  05:02  5.1.2600.1578   1,899,008  Ntkrnlmp.exe 19-Jul-2004 05:02  5.1.2600.1578   1,954,944  Ntkrnlpa.exe 19-Jul-2004 05:02  5.1.2600.1578   1,926,656  Ntkrpamp.exe 20-Jul-2004 01:40  5.1.2600.1578   2,051,712  Ntoskrnl.exe



WORKAROUND
To work around this problem, disable the registry repair and recovery feature as documented in Microsoft Knowledge Base article 815011.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

815011 Cannot disable the registry repair and recovery feature in Windows XP Service Pack 1



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hangs locks up locked up stops responding

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB836435

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