Microsoft KB Archive/156324

= Device Failure Message with Microchannel Network Adapter =

Article ID: 156324

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q156324



SYMPTOMS
When you start Windows NT on a computer with a microchannel (MCA) network adapter, you may receive the following error message:

At least one service or driver failed during system startup.

Use Event Viewer to examine the event log for details.

When you look at the event log, you see the following entry:

  Event ID: 7000 Source: Service Control Manager Description: A device connected to the system is not functioning.

After you log on to the computer, you may have no network access through one or more of the microchannel network adapters.



CAUSE
The MCA Setup program and the adapter's Oemsetup.inf file identify the slots on an MCA bus differently than the Windows NT hardware abstraction layer (HAL). The Windows NT HAL identifies the slots beginning with 0 (for example, physical slot 1 is SlotID 0), but the MCA setup program and the Oemsetup.inf file start with 1.



RESOLUTION
This problem has been fixed in the file NDIS.SYS contained in Windows NT 4.0 Service Pack 2.0 and later service packs.

If after applying Service Pack-2 you still have the failure please refer to Knowledge base article:

ARTICLE-ID: 167632

TITLE : MCA Network adapter fails after applying NT V4.0 SP2



STATUS
Microsoft has confirmed this to be a problem in Windows NT Version 4.0. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 4.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



MORE INFORMATION
Non-MCA buses are not affected by this problem. The following MCA network adapters are known to be affected:
 * 3Com 3C527 Etherlink MC/32
 * IBM Streamer adapters
 * Cabletron F30xx FDDI
 * NCR Starlan TR, NCR Wavelan
 * SysKonnect FDDI

Additional query words: prodnt micro-channel netcard hotfix Dual Lan Token Ring STREAM.SYS lanstreamer

Keywords: kbhardware kbnetwork KB156324

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