Microsoft KB Archive/276559

= OLEXP: Outlook Express Attempts to Dial When Previewing a Previously Downloaded Message =

Article ID: 276559

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 2
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01
 * Microsoft Outlook Express 5.0

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This article was previously published under Q276559



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
While you try to preview a previously downloaded e-mail message with Outlook Express (either in the Preview pane or by opening the message), Outlook Express displays a Connection window to establish a connection to the Internet.



CAUSE
This behavior can be caused by an HTML e-mail message that has an advertisement or other external graphic in it that needs to be retrieved from an external Web server, and the computer does not have an active connection to the Internet.

When you view the source of the e-mail, you may see something similar to the following within the HTML coding of the message: img src=&quot;http://www.serverZZZ.com/somefile.gif&quot;



RESOLUTION
This behavior is by design when the graphic is not included with the e-mail message nor available locally to the computer on which you are viewing the message.



WORKAROUND
To prevent this behavior, choose to work offline in Outlook Express, or delete the message.

Keywords: kbprb KB276559

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