Microsoft KB Archive/899801

= You receive a &quot;WMS idle: lsmexout.exe - application error&quot; or &quot;WMS idle: lsmexin.exe - application error&quot; error message, and the Exchange Server 2003 Connector for Lotus Notes service unexpectedly quits =

Article ID: 899801

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
In a Microsoft Exchange Server 2003 organization in which you use the Connector for Lotus Notes service to synchronize information from Lotus Notes users, you may repeatedly experience both of the following symptoms:  The Connector for Lotus Notes service unexpectedly quits (crashes). You receive one of the following error messages on the computer that is running the Connector for Lotus Notes service.

Error message 1

WMS Idle: lsmexout.exe - Application Error

The instruction at &quot;0x780104ac&quot; referenced memory at &quot;0x010d1000&quot;. The memory could not be &quot;read&quot;.

Error message 2

WMS Idle: lsmexin.exe - Application Error

The instruction at &quot;0x780104ac&quot; referenced memory at &quot;0x010d1000&quot;. The memory could not be &quot;read&quot;.





CAUSE
This problem occurs because of a code defect in the Exchange Server 2003 Linkage Message Exchange (Lsmexif.dll) library.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You do not have to restart the computer after you install this hotfix. However, both of the following services are automatically restarted when you install this hotfix:
 * Connector for Lotus Notes
 * Calendar Connector

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  13-Jun-2005  20:50  6.5.7233.26       332,288  Lscps.dll 13-Jun-2005 20:40  6.5.7233.26       231,936  Lsmexif.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XCON

Keywords: kbqfe kbhotfixserver kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB899801

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