Microsoft KB Archive/89539

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WinWord: PacificPage Cartridge Problems with HP IID and IIID

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Q89539

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SUMMARY
When you use the PacificPage Cartridge version 3.0 with a Hewlett-Packard (HP) LaserJet Series IID and IIID, you may experience the following problems when you print envelopes or when you print from the manual feed tray.

Bin Selection
The PacificPage cartridge does not support bin selection on the HP IID. If you try to print a multiple-section document where different pages are set to pull from the upper and lower bins, the PacificPage cartridge causes the printer to print from the upper tray every time.

The PacificPages PostScript cartridge for the HP LaserJet Series II using the HP IID PostScript printer driver for Windows 3.1 also does not does not correctly support bin selection.

Printing Envelopes
If you try to print envelopes using the envelope feeder and you select the Envelope Feeder option (from the Tools menu, choose Options, and then select the Print category in Word 2.0 or Tools/Envelopes and Labels/Options/Printing Options/Feed From Envelope in Word 6.0), the envelope is printed from the upper tray and does not recognize the envelope feeder. The PacificPage cartridge does not allow the envelope feeder to be recognized at the time of the print job.

Note: Using the Apple LaserWriter NT or II NTX does not correct either of the above problems.

MORE INFORMATION
According to Pacific Data Products Technical Support, a new revision of the PacificPage PE cartridge that offers greatly enhanced paper-handling features is in development. For more information about the new cartridge, contact Pacific Data Products at the following telephone numbers:

Sales Information: (619) 587-4690

Technical Support: (619) 597-3301 The PacificPage cartridge is manufactured by Pacific Data Products, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 2.0 6.0 word6 winword winword2 PSCRIPT.DRV

Keywords : kbprint kbenvelope

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