Microsoft KB Archive/197917

OFFUP-Err Msg: You Do Not Have Excel 97 SR-2 On This Computer…

PSS ID Number: Q197917 Article last modified on 05-28-1999

WINDOWS:1.0

WINDOWS

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= SYMPTOMS =

During installation of the Excel SR-2 CALL Function Patch, you may receive the following error message:

You do not have Excel 97 SR-2 on this computer. This patch only works with Excel 97 SR-2. For more information please go to:

http//www.microsoft.com/office or call Technical Support.

= RESOLUTION =


 * 1) You may get this error if you are using Excel 97 (with no Service Releases installed). If this is the case, update to Excel 97 SR-2 (which is included in Office 97 SR-2).
 * 2) You may get this error if you are using Excel 97 SR-1. If this is the case, update to Excel 97 SR-2 (which is included in Office 97 SR-2).

NOTE: The Excel 97 SR-2 (which is included in Office 97 SR-2) can be downloaded from the web site at:

http://officeupdate.microsoft.com/Articles/sr2fact.htm

= MORE INFORMATION =

= EXCEL SR-2 CALL FUNCTION PATCH: =

The patch is for Excel 97 only.

You may find out more about the patch at the web site:

http://officeupdate.microsoft.com

= SUBMITTING A WEB RESPONSE INCIDENT: =

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below.


 * 1) Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 * 2) Click Member Services.
 * 3) Click Office Update Technical Support.
 * 4) Click Office Update Support Form.
 * 5) * You may be prompted to establish a Registration ID, if you haven’t already done so, which you can use to obtain many Microsoft products or services.
 * 6) * To establish the ID, enter your e-mail address in the space provided and click Continue.
 * 7) * If you do not have an e-mail address, you can quickly get one by clicking: hotmail.com on the registration page.
 * 8) After you enter your e-mail address, click Continue.
 * 9) Type your Password.
 * 10) * If you can’t remember your password, click E-mail My Password and we will send it to you.
 * 11) Provide the following information in the space provided:
 * 12) * Your Computer
 * 13) ** Operating System
 * 14) ** Internet Browser
 * 15) ** Computer Make
 * 16) ** Computer Model
 * 17) ** CPU Speed
 * 18) ** Memory
 * 19) * The Problem
 * 20) ** Describe only one problem at a time. If you are having more than one problem, please submit them seperately.
 * 21) ** Issue Type
 * 22) ** Component Name
 * 23) ** URL Address
 * 24) ** Error Type
 * 25) ** Question Title
 * 26) ** Detailed Problem Description
 * 27) ** Check one of the following:
 * 28) *** I can duplicate this problem.
 * 29) *** I can connect to other Web sites such as http://www.microsoft.com
 * 30) *** It previously worked for me but is not working now.
 * 31) *** It has never worked.
 * 32) * Contact Information
 * 33) ** E-mail Address
 * 34) ** Phone Number
 * 35) ** Fax Number
 * 36) ** Time Zone
 * 37) When the request form has been completed:
 * 38) * Click Finish to submit your request.
 * 39) * You should receive a response within one business day.

Additional query words: offup

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========================================================= Keywords : kbofficeupdate Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.