Microsoft KB Archive/810364

= A rule in Outlook may cause Outlook 2002 to stop responding =

Article ID: 810364

Article Last Modified on 7/28/2006

-

APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

-



SYMPTOMS
A rule in Microsoft Outlook may cause Microsoft Outlook 2002 to stop responding (hang) after you start Outlook 2002 and then open the Rules Wizard.

Note Outlook 2002 stops responding temporarily, and eventually continues running after several minutes.



CAUSE
This problem occurs because a rule points to a Microsoft Exchange Server that no longer exists. This rule may have been part of a migration from another system.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name ---  19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll 11-Oct-2002 22:14  10.0.4608.0       346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0       137,800  Impmail.dll 15-Nov-2002 01:14  10.0.4712.0       539,208  Outlcm.dll 15-Nov-2002 01:14  10.0.4712.0     6,314,568  Outllib.dll 11-Oct-2002 22:14  10.0.4608.0        92,744  Outlmime.dll 13-Sep-2002 03:52  10.0.4510.0        47,688  Outlook.exe 08-Nov-2002 21:47  10.0.4705.0       121,416  Outlph.dll After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date         Time   Version         Size       File name ---  19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll 11-Oct-2002 22:14  10.0.4608.0       346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0       137,800  Impmail.dll 15-Nov-2002 01:14  10.0.4712.0       539,208  Outlcm.dll 15-Nov-2002 01:14  10.0.4712.0     6,314,568  Outllib.dll 11-Oct-2002 22:14  10.0.4608.0        92,744  Outlmime.dll 13-Sep-2002 03:52  10.0.4510.0        47,688  Outlook.exe 08-Nov-2002 21:47  10.0.4705.0       121,416  Outlph.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB810364

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.