Microsoft KB Archive/184138

= ActiveSync Does Not Start Even Though H/PC is Connected =

Article ID: 184138

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

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This article was previously published under Q184138



SYMPTOMS
When you attempt to synchronize a Handheld PC (H/PC) with a desktop computer, ActiveSync may not start even though both computers appear to be connected.



CAUSE
This problem can occur if the connection times out before the desktop computer can find Outlook Services or the Mobile Devices folder.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) On the desktop computer, double-click Inbox.
 * 2) On the taskbar, right-click the Windows CE Services icon, and then click ActiveSync Status.
 * 3) On the Tools menu, click Synchronize Now.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows CE Services, versions 2.0, 2.1.

Keywords: kbenv kbprb KB184138

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