Microsoft KB Archive/69300

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QEMM386: Exiting Windows 3.0 and Starting Word Reboots System

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Q69300

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a

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SYMPTOMS
Quarterdeck's QEMM386 memory manager version 5.11 or earlier causes any program that uses expanded memory to reboot the system after you exit Microsoft Windows version 3.0. For example, if you start Microsoft Word for MS-DOS, version 5.0 or 5.5, immediately after you exit Windows, the system will reboot.

CAUSE
Quarterdeck Systems has confirmed this to be a problem with versions 5.11 and earlier of the QEMM386 driver.

WORKAROUND
You can avoid the problem by doing the following:


 * 1) Start Word with the /x switch to disable Word's use of expanded memory.
 * 2) Use the extended memory manager HIMEM.SYS included with Windows 3.0 (instead of QEMM386.SYS).

MORE INFORMATION
Quarterdeck corrected the problem in the QEMM386 memory manager version 5.12. A complementary upgrade to version 5.12 can be obtained from Quarterdeck's technical support.

NOTE: The information in this article was obtained from Quarterdeck technical support and has not been confirmed or tested by Microsoft.

The product included here is manufactured by a vendor independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 3.00 3.0 3.0a 3.00a win30 3rdparty

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Technology : kbWin3xSearch kbWin300 kbWin300a