Microsoft KB Archive/820127

= Disks are displayed with an incorrect status of &quot;Not Initialized&quot; in Disk Management when you use an MSA 1000 SAN storage system in Windows Server 2003 =

Article ID: 820127

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)

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SYMPTOMS
Assume a scenario where you use a Modular SAN Array (MSA) 1000 storage system on a two-node cluster and where one node of the cluster owns the hard disks. When you view the hard disks on the other node of the cluster in Disk Management, the hard disks may not display the expected status settings of Unknown and Unreadable. Instead, these hard disks may display a status of Not Initialized, and the volume may display a status of Unallocated. This symptom is also known to occur on the EMC CLARiiON CX400 and the CX600 storage systems.



CAUSE
This problem occurs in situations where the ERROR_BUSY error code is not translated correctly to the disk status description of Unreadable in Disk Management.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date          Time   Version      Size     File name -- 13-May-2003   11:40  5.2.3790.12  157,000  Vds.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about deploying server clusters in a storage area network (SAN) environment, click the following article number to view the article in the Microsoft Knowledge Base:

818668 White paper: Microsoft Windows clustering: storage area networks

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB820127

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