Microsoft KB Archive/933454

= Changes to a printer's device configuration are not applied until the computer restarts or the Print Spooler service restarts in Windows Vista =

Article ID: 933454

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Starter
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
In Windows Vista, when you restart a printer after you change its device configuration, the changes are not applied until the Print Spooler service restarts. For example, the changes are not applied until the computer restarts.

This problem occurs if the printer driver is based on Web Services on Devices (WSD). This problem occurs only if you make the changes while the printer is turned off.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


WORKAROUND
To work around this problem, restart the computer. Or, restart the Print Spooler service. To restart the Print Spooler service, use one of the following methods:

Method 1: Restart the service by using the Services console

 * 1) Click Startvistastartbutton.jpg], type services.msc in the Start Search box, and then click services.msc in the Programs list.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
 * 1) Right-click Print Spooler, and then click Stop.
 * 2) Right-click Print Spooler, and then click Start.

Method 2: Restart the service at a command prompt
 Click Start, click All Programs, and then click Accessories. Right-click Command Prompt, and then click Run as Administrator.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue. Type the following commands at the command prompt. Press ENTER after each command.

net stop spooler

net start spooler

exit





STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Web Services for Devices Printer GetPrinterElementsRequest Hello PrinterStatus

Keywords: kbfix kbqfe kbexpertisebeginner kbhotfixserver kbwinvistapostrtmfix KB933454

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