Microsoft KB Archive/279030

= XCON: Servers in Mixed Exchange 2000 and Exchange Server 5.5 Site Report Event IDs 9318 and 9322 with Windows NT Error 5 =

PSS ID Number: 279030

Article Last Modified on 10/31/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft Exchange 2000 Enterprise Server

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This article was previously published under Q279030





SYMPTOMS
An Exchange 2000 server in an existing Microsoft Exchange Server 5.5 organization may report a 9318 event in the Application event log, and may also report a 9322 event with a Microsoft Windows NT error code 5.

Error code 5 translates to:

Access Denied. A failure with the credentials provided at the time the MTA attempts to bind.

The messages that are logged are as follows:

Event 9318: Source: MSExchangeMTA Category: Interface Type: Warning

Decription: An interface error has occurred. An MtaBind over RPC has failed. Locality table (LTAB) index (x), Windows 2000/MTA error code: 5, Comms error 5, Bind error 0, Remote Server Name, Protocol String ncacn_ip_tcp:

Event 9322: Source: MSExchangeMTA Category: Interface Type: Warning

Decription: An interface error has occurred. An MtaBindBack over RPC has failed. Locality table (LTAB) index (x), Windows 2000/MTA error code: 5, Comms error 5, Bind error 0, Remote Server Name, Protocol String ncacn_ip_tcp:

Exchange Server 5.5 computers also log event ID 9318 and 9322 messages that are similar to the preceding messages, where  contains the name of the Exchange 2000 server.



CAUSE
This problem can occur if the Exchange Server 5.5 service account contains extended characters. The Exchange Server 5.5 message transfer agent (MTA) operates as the service account; however, Exchange 2000 services all run as LocalSystem and all have an override page, which is located in Exchange System Manager, in the Administrative group properties. This override page provides the logon credentials to deal with Exchange Server 5.5 computers in the site. The Exchange 2000 MTA does not properly handle extended characters in the override.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: MTA



WORKAROUND
To work around this problem, change the service account password in Exchange Server 5.5 and in Exchange 2000 Exchange System Manager to a password with no extended characters to enable the MTA to transfer mail again.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.



MORE INFORMATION
Extended characters are typed by holding down the ALT key and typing a three-digit code for the character on the numeric keypad.

Additional query words: ascii oem unicode exch2kp2w

Keywords: kbbug kbExchange2000preSP1fix kbfix kbQFE KB279030

Technology: kbExchange2000EntServ kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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