Microsoft KB Archive/187247

= Cannot Print Multiple Copies Using Hewlett-Packard DeskJet 400 =

Article ID: 187247

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q187247



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you attempt to print multiple copies of a document to a Hewlett- Packard DeskJet 400 printer, the Number Of Copies box may be unavailable in the Print dialog box. The Collate check box may also be unavailable.



RESOLUTION
To work around this problem, use either of the following methods:

Method 1
Print one copy of the document at a time.

Method 2
Change the driver used by your Hewlett-Packard DeskJet 400 printer. To do so, follow these steps:

NOTE: Following these steps may change some capabilities of your Hewlett- Packard DeskJet 400 printer.


 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click your Hewlett-Packard DeskJet 400 printer, and then click Properties.
 * 3) On the Details tab, click New Driver, and then click Yes when you are prompted to continue.
 * 4) In the Manufactures box, click HP, and then click a different Hewlett-Packard DeskJet driver (such as HP DeskJet 500) in the Models box.
 * 5) Click OK, and then click OK again.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 98.

Additional query words: HWPRNTS gray grey grayed greyed out

Keywords: kberrmsg kbprb kbprint KB187247

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