Microsoft KB Archive/930584

= The Zune device restarts when the battery is critically low and is in charging mode =

Article ID: 930584

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune Digital Media Player

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SYMPTOMS
Consider the following scenario:

The battery in the Zune device is very low and a full-screen battery icon with an exclamation mark appears on the device. You connect the Zune device to a power source and the device starts. The Home screen appears, and then the Zune device restarts.

This process may repeat several times.



CAUSE
This behavior occurs when the Zune device starts before the battery contains a sufficient charge to support the device.



THINGS TO TRY

 * 1) Leave the Zune device connected to a power source until the Home screen appears and remains on the Zune device. Do not disconnect the device until the Home screen appears. The appearance of the Home screen indicates that the battery has a strong charge.



MORE INFORMATION
To charge the battery as quickly as possible, connect the Zune device to a high power USB port or to the Zune AC Adapter or Zune Car Charger.