Microsoft KB Archive/237508

= Encarta Encyclopedia 2000: Problems When You Turn On Closed Captions =

Article ID: 237508

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237508



SYMPTOMS
When you turn on Closed Captions in Microsoft Encarta Encyclopedia 2000 and then attempt to play a sound or video clip, or start an InterActivity, you may experience one or more of the following symptoms:
 * The play button below the sound or video clip window is unavailable.


 * You cannot drag the sound or video progress bar.


 * If the sound is a spoken word recording, only the first sentence or sentence fragment of what is spoken is visible.


 * If you attempt to start an InterActivity, the InterActivity does not start.



CAUSE
This behavior can occur if a sound card is not installed in your computer.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.



MORE INFORMATION
To determine if a sound card is installed in your computer:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System, and then click the Device Manager tab.
 * 3) Click the PLUS SIGN (+) next to Sound, video, and game controllers to expand the branch.

The manufacturer and model of the sound card installed in your computer are displayed in the expanded branch.

NOTE: If a Sound, video, and game controllers branch is not listed in Device Manager, a sound card is not installed in your computer.

Additional query words: multi multi-media media mm ee2k cc

Keywords: kbbug kbenable kbenablehear kbpending kbui KB237508

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