Microsoft KB Archive/821287

= The computer does not automatically shut down when the Shutdown.exe command is invoked =

Article ID: 821287

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition

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SYMPTOMS
If a Microsoft Windows Server 2003-based server computer is configured to automatically shut down by running the Shutdown.exe command, the computer does not shut down as you expect. For example, if a scheduled task is set to run Shutdown.exe at a specific time, or if a script is configured to run Shutdown.exe when a particular event occurs, the computer is not shut down.



CAUSE
This problem occurs if an administrator logs on to the server and then locks the computer before Shutdown.exe is invoked. This problem does not occur if the computer is not locked when Shutdown.exe is invoked.

When the computer is locked, you can shut down the computer, if you run the Shutdown.exe command together with the -f option. However, if the computer is locked and if you run the Shutdown.exe command together with the -p and -f options, Shutdown.exe cannot shut down the computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix kbhotfixserver KB821287

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