Microsoft KB Archive/143067

= Mac Multimedia: Movies Freeze or Quit with QuickTime 1.6.x =

Article ID: 143067

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Ancient Lands for the Macintosh
 * Microsoft Bookshelf 96-97 for Macintosh
 * Microsoft Encarta Encylopedia 1994 Edition
 * Microsoft Encarta Encyclopedia 95 for Macintosh
 * Microsoft Encarta Encyclopedia 97 for Macintosh
 * Microsoft Cinemania 97 for Macintosh
 * Microsoft Music Central 97 for Macintosh
 * Microsoft Dangerous Creatures 1.0 for Macintosh
 * Microsoft Wine Guide 1.0 for Macintosh
 * Microsoft Wine Guide 1.0a for Macintosh
 * Microsoft Wine Guide 2.0 for Macintosh

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This article was previously published under Q143067



SYMPTOMS
When you attempt to play a video clip in Dinosaurs, Encarta 95, or Cinemania 95, the computer either stops responding (hangs), or you receive the following error message:

The application "unknown" has unexpectedly quit, because and error of type 1 occurred.

In Cinemania 96 and Music Central, you receive the following error message:

 requires QuickTime 2.0 or later. To install QuickTime, please run the  Installer.

In Dangerous Creatures, Wine Guide, or Ancient Lands, you receive the following error message:

 requires QuickTime 2.0 or later, which is not present on this Macintosh. Run the installer on the  CD to add QuickTime to your system. If you choose to continue, movies may not work."

In Bookshelf 1996-97:

Currently, no videos or animations will play. QuickTime or QuickTime PowerPlug may not be installed properly. Please run the installer from your Bookshelf 1996-97 Compact Disc.

(With or without QuickTime PowerPlug)

In Cinemania 97:

 requires QuickTime 2.0 or later. To install QuickTime, please run the  Installer. (With or without QuickTime PowerPlug)

In Encarta 97:

Encarta requires QuickTime 2.0 or Later (including QuickTime Musical Instruments and PowerPlug) Please reinstall from Encarta 97 Disc 1. An unknown error has occurred while initializing Encarta Encyclopedia. Please restart your Macintosh and try again. If you still have a problem, reinstall from Encarta 97 Disc 1.

(With or without QuickTime PowerPlug and QuickTime Musical Instruments)

In Music Central 97:

 requires QuickTime 2.0 or later. To install QuickTime, please run the  Installer. (With or without QuickTime PowerPlug)

In Wine Guide 2.0:

Microsoft Wine Guide requires QuickTime (TM) 2.0 or later, which is not installed on this Macintosh. Run the installer on the Microsoft Wine Guide CD to add QuickTime to you system. If you continue to run Microsoft Wine Guide without QuickTime (TM) 2.0 or later, movies may not work.

where is the name of the program you are trying to run.



CAUSE
These problems may occur if the QuickTime (version 1.6.x) extension is in the extensions folder.

Microsoft Dinosaurs, Encarta 95 and Cinemania 95 only display the error message if both QuickTime (version 1.6.x) and QuickTime PowerPlug (version 2.x) are in the extensions folder.



RESOLUTION
For Ancient Lands, Music Central 1996, Dangerous Creatures, and Wine Guide for the Macintosh, use Method 1 to resolve the problem. To resolve the problem for Encarta 95, Cinemania 95, or Dinosaurs use either of the following methods.

Method 1
Replace QuickTime (version 1.6.x) with QuickTime (version 2.0).

Method 2
Remove QuickTime PowerPlug (version 2.0) and replace the program with QuickTime PowerPlug (version 1.0).



MORE INFORMATION
To install a different version of QuickTime or PowerPlug, use the system software installation disks or compact disc included with your computer.

For more information about removing and installing extensions, see your computer system software documentation.

Additional query words: multi media multimedia multi-media mmtitles kbmm hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down

Keywords: KB143067

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