Microsoft KB Archive/111879

RAS ErrMsg: Error 692: Hardware Failure in Port or Attached…

PSS ID Number: Q111879 Article last modified on 03-08-1994

3.11 WINDOWS

= SYMPTOMS =

When you try to dial using Remote Access Services (RAS), you may receive the following error message: Error 692: Hardware failure in port or attached device. In this situation, other communication software may work correctly. The problem exists only when you try to dial through RAS.

= CAUSE =

This error message occurs if RAS cannot correctly communicate with the modem.

= RESOLUTION =

How you correct this problem depends on the reason RAS cannot communicate with the modem. - Make certain the proper modem has been selected for RAS with the following steps: 1. Choose the RAS icon in the Network group. 2. Choose Setup from the menu list. 3. Select Configure. 4. Check the device selected and the port to which it is assigned. - If the modem is turned off or malfunctioning, try resetting the modem. - The serial cable is incorrect. If you suspect this is the case, refer to the “Cabling Requirements” section in Help for more information on requirements for correct cabling. - If the serial cable is loose, remove the cable and then reattach it. - The handshaking options for the modem need to be adjusted. - The modem may be unsupported, or the chosen emulation may be incorrect.

= Additional reference words: wfwg 311 error wfw 692 =

Copyright Microsoft Corporation 1994.