Microsoft KB Archive/301482

= Connection Error: e12 =

PSS ID Number: 301482

Article Last Modified on 10/8/2002

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The information in this article applies to:


 * MSN Companion 2.0

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This article was previously published under Q301482



SYMPTOMS
You attempt unsuccessfully to log on to the Internet using the MSN Companion. During the attempted connection, the Helper advises you to &quot;try again later&quot; or &quot;contact technical support&quot;. If you select &quot;contact technical support&quot;, a page appears that advises you of error &quot;e12&quot;.



RESOLUTION
To resolve the issue


 * Unplug the unit and plug it back in. This should resolve the problem.

If this does not resolve the issue, contact Technical Support.

Additional query words: kbimu; MSN Companion

Keywords: kbprb KB301482

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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