Microsoft KB Archive/175698

= XCLN: Exchange Client Top Support Issues and KB Articles =

PSS ID Number: 175698

Article Last Modified on 11/20/2002

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The information in this article applies to:


 * Microsoft Exchange Active Server Components 5.0
 * Microsoft Exchange Macintosh client 4.0
 * Microsoft Exchange Macintosh client 5.0
 * Microsoft Exchange MS-DOS client 4.0
 * Microsoft Exchange MS-DOS client 5.0
 * Microsoft Exchange Windows 3.x client 4.0
 * Microsoft Exchange Windows 3.x client 5.0
 * Microsoft Exchange Windows 95/98 client 4.0
 * Microsoft Exchange Windows 95/98 client 5.0
 * Microsoft Exchange Windows NT client 4.0
 * Microsoft Exchange Windows NT client 5.0
 * Microsoft Outlook for Macintosh, Exchange Server Edition 8.0
 * Microsoft Outlook, Exchange Server Edition 8.0
 * Microsoft Outlook 97 8.0
 * Microsoft Outlook 97 8.01
 * Microsoft Outlook 97 8.02
 * Microsoft Outlook 97 8.03
 * Microsoft Outlook 98

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This article was previously published under Q175698



SUMMARY
Listed below are the top issues for the Microsoft Exchange Client Support Team and troubleshooting information relevant to resolving the issues as of May 1999.



Outlook Web Access (OWA) client keeps prompting with the Logon.asp when I try to open messages in the OWA client.
216998 XWEB: OWA Logon Screen Displays Again When Opening a Mail Message

My Outlook/Exchange Client cannot connect to the Exchange Server computer.
155048 XCLN: Troubleshooting Startup of Windows Client Using TCP/IP

162544 Troubleshooting Remote Function of Exchange and Schedule+

174701 XCLN: Troubleshooting RPC Problems for Exchange Clients

Getting synchronization errors 80070005-508-0-324 or 80070005-508-0-322 when trying to synchronize an OST file.
221238 XADM: OST Sync Fails with 80070005-508-00-324

OWA "ASP0115" errors in the browser.
NOTE: For this problem, it is best to install Exchange Server 5.5 Service Pack 2 (SP2). All of the hotfixes listed in the following articles are included in SP2.

184841 XWEB: OWA Add-in Component for IIS May Cause Heap Corruption

196670 XWEB: OWA Causes an Access Violation in MAPI

193557 BUG: Outlook Web Access Stops on Corrupt Calendar Data

193260 XADM: OWA Stops when Replying to Message with Inline Image

193675 XWEB: Bad Error Handling in CfolderRender::put_DataSource Causes OWA to Crash

OWA troubleshooter on the Microsoft Web site:

http://support.microsoft.com/support/exchange/content/whitepapers/owa_tshoot.asp

Opening items or folders in OWA keeps giving me "Unable to Render View."
184304 XWEB: Outlook Web Access Error Message: Unable to Render View

178154 XWEB: Err Msg: Unable to Render This view424Object Required

OWA troubleshooter on the Microsoft Web site:

http://support.microsoft.com/support/exchange/content/whitepapers/owa_tshoot.asp

How can I prevent the Internet Explorer icons from showing up on the desktop with my ODK package?
189729 OL98: ODK: How to Remove the Outlook Express Icon Using ODK

ftp://ftp.microsoft.com/softlib/mslfiles/ol98qfe2.exe

ODK documentation:

http://www.microsoft.com/technet/archive/default.asp?url=/technet/archive/office/office97/proddocs/deploy/welcome.asp

Remote Procedure Call (RPC) connectivity to Exchange Server issues: starting the Outlook/Exchange Client is slow or does not connect successfully.
162544 Troubleshooting Remote Function of Exchange and Schedule+

174701 XCLN: Troubleshooting RPC Problems for Exchange Clients

163576 XGEN: Changing the RPC Binding Order

155048 XCLN: Troubleshooting Startup of Windows Client Using TCP/IP

167260 XCLN: How to Use RPCPing to Test RPC Communication

152344 XCLN: Winsock Application Starts When Exchange Client Starts

149596 XCLN: Configuring Mac Client for TCP/IP

166665 XCLN: Troubleshooting AppleTalk Connection

Calendaring issues: resource accounts not booking meetings; calendars not displaying/updating any Free/Busy information for a user; and problems importing calendar data.
180424 OL98: (CW) Direct Booking of Resource Without a Delegate Account

180179 OL98: New Calendar Has Bold Days with No Appointments

182112 OL98: Additional Command-Line Switches

180441 OL98: Error Importing Schedule+ 1.0 (.cal) Files to Outlook

181405 OL98: Converting Schedule+ Files

162990 OL97: Troubleshooting Schedule+ Import Problems

Remote connectivity issues: connecting to the Exchange Server over a firewall; using PPTP; or getting errors when trying to use Outlook/Exchange Client over RAS.
155831 XADM: Setting TCP/IP Ports for Exchange and Outlook Client Connections Through a Firewall

148732 XADM: Setting TCP/IP Port Numbers for Internet Firewalls

189595 PPTP Performance and Security Upgrade for WinNT 4.0 Release Notes

189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes

180979 OL97: Using Outlook with a PPTP Connection

163330 XCLN: Using Open Transport 1.1.2 and MacPPP for the Mac Client

Using OWA through Proxy Server.
207655 XWEB: Setting Up Web Publishing and OWA Access Through a Proxy

198509 XWEB: 'Unable to get your inbox' Using OWA via Proxy Server

187650 Error: 'Server Returned Invalid or Unrecognized Response'

Additional query words: query Kb hot topics hits faq exclnfaqold 8.5

Keywords: kbinfo KB175698

Technology: kbExchange400 kbExchange400DOS kbExchange400Mac kbExchange400NT kbExchange400Win95 kbExchange500 kbExchange500DOS kbExchange500Mac kbExchange500NT kbExchange500Win95 kbExchangeActiveServComp500 kbExchangeClientSearch kbExchangeSearch kbHWMAC kbOSMAC kbOutlook800Mac kbOutlook801 kbOutlook802 kbOutlook803 kbOutlook97 kbOutlook97Search kbOutlook98Search kbOutlookMacSearch kbOutlookSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbZNotKeyword6

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