Microsoft KB Archive/297524

= Netlogon Service Does Not Start and Events 5737 and 7024 Occur After You Install Aventail Connect =

Article ID: 297524

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q297524



SYMPTOMS
After you install Aventail Connect version 3.01S on a computer that runs Windows 2000 Professional or Windows 2000 Server, the Netlogon service may not start, and Event Viewer may record the following error messages:

Event Type: Error

Event Source: NETLOGON

Event ID: 5737

Description:

The system returned the following unexpected error code:

The parameter is incorrect.

Event Type: Error

Event Source: Service Control Manager

Event ID: 7024

Description:

The Net Logon service terminated with service-specific error 5737.



RESOLUTION
To resolve this behavior, upgrade to a version of Aventail Connect that Windows 2000 supports. Contact Aventail for information about obtaining an upgrade.



WORKAROUND
To work around this behavior, remove the Aventail Connect 3.01S program from the computer.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Aventail, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kberrmsg kbprb KB297524

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