Microsoft KB Archive/311980

= A &quot;Stop 0x7b&quot; Error Occurs When You Restart After You Install Windows 2000 Advanced Server SP 2 =

PSS ID Number: 311980

Article Last Modified on 10/10/2002

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server SP2

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This article was previously published under Q311980



SYMPTOMS
After you install Windows 2000 Advanced Server Service Pack 2 (SP2) on a computer that has an integrated device electronics (IDE) drive, you may receive a Stop 0x7b error when you restart the computer.

The Atapi.sys service is started, and the Atapi.sys file appears to exist on the computer.



RESOLUTION
To resolve this error, start the Recovery Console, rename the existing Atapi.sys file, and then expand a new copy of the Atapi.sys file from the original Windows 2000 installation CD-ROM. Follow these steps:  Start the computer from the Windows 2000 installation CD-ROM, and then log on as a system administrator. At the &quot;Welcome&quot; screen, select the Repair option, and then select the Recovery Console option. In the Recovery Console, locate and then rename the existing Atapi.sys file to Atapi.old. In the Recovery Console, use the expand command to expand a new copy of the Atapi.sys file. Insert the Windows 2000 installation CD-ROM in the CD-ROM or DVD-ROM drive, type the following command, and then press ENTER:

expand  /f:atapi.sys

In this command,   is the path and file name of the cabinet (.cab) file that you want to expand, and   is the path and name of the folder in which you want to store the expanded file.

 Restart the computer.



MORE INFORMATION
You can install the Recovery Console on your hard disk after Windows 2000 is installed. For additional information about how to install the Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:

216417 How to Install the Windows Recovery Console

For additional information about using the Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:

229716 Description of the Windows 2000 Recovery Console

Keywords: kbenv kberrmsg kbprb KB311980

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbWin2000AdvServSP2 kbwin2000Search kbWinAdvServSearch

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