Microsoft KB Archive/262461

= Terminal Server Client Truncates Server Name to 32 Characters =

PSS ID Number: 262461

Article Last Modified on 6/29/2004

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition

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This article was previously published under Q262461



SYMPTOMS
If you use the Terminal Server client (Mstsc.exe) to connect to a Terminal Server by using a server name that is longer than 32 characters (for example, by using a fully qualified domain name, or FQDN) you cannot connect to that server. Instead, you receive the follow error message:

The server could not be found. Check that you have specified the correct server name or IP address, and then try connecting again.

If you take a Network Monitor capture of the network traffic resulting from the connection attempt, the fact that the name is truncated to 32 bytes is clearly visible.



CAUSE
The server name is truncated to 32 bytes incorrectly because a buffer is too small.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0, Terminal Server Edition, service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time   Size     File name  Platform -  25/05/00  22:29  195,344  Mstsc.exe  Intel 25/05/00 22:11  342,800  Mstsc.exe  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbQFE KB262461

Technology: kbNTTermServ400 kbNTTermServSearch kbWinNT400search kbWinNTS400search kbWinNTsearch kbWinNTSsearch

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