Microsoft KB Archive/240186

= MSB Ocean: "Error 2 Cannot Run" Error Message or Black Screen When You Run Setup =

Article ID: 240186

Article Last Modified on 2/12/2005

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APPLIES TO


 * Scholastic's The Magic School Bus Explores the Ocean

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This article was previously published under Q240186



Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.



SYMPTOMS
When you try to install Scholastic's Magic School Bus series: Explores the Ocean, you may experience one of the following symptoms:  The screen turns black. You receive an error message that is similar to the following:

Error 2 Cannot Run





CAUSE
This behavior can occur if Norton AntiVirus is installed on your computer.



RESOLUTION
Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To resolve this issue, remove Norton AntiVirus, and then install Magic School Bus series: Explores the Ocean. To do this, follow these steps:  Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs. On the Install/Uninstall tab, click Norton AntiVirus, and then click Add/Remove.</li> Follow the instructions on the screen to remove Norton AntiVirus.</li> Delete the Norton AntiVirus folder on your hard disk. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, point to Find, and then click Files or Folders.</li> In the Named box, type Norton AntiVirus .</li> In the Look in box, click My Computer.</li> Click to select the Include subfolders, and then click Find Now.</li> In the list of found folders, right-click the Norton AntiVirus folder, and then click Delete.</li></ol> </li> Restart the computer.</li> Install Magic School Bus series: Explores the Ocean.</li> Reinstall Norton AntiVirus.</li></ol>

Additional query words: 1.00 msbocean installaltion blank anti-virus

Keywords: kberrmsg kbsetup kbprb kb3rdparty KB240186

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