Microsoft KB Archive/816382

= Error Message in the Outllib.dll File When You Try to Customize a Toolbar =

Article ID: 816382

Article Last Modified on 12/30/2006

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition, when used with:
 * Microsoft Windows NT 4.0 Service Pack 6

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SYMPTOMS
When you try to customize a toolbar in Outlook 98, you may receive the following error message:

OUTLOOK caused an invalid page fault in module OUTLLIB.DLL at memory address



CAUSE
This problem may occur after you install the Outlook 98 E-mail Security Update.

For more information about the Outlook 98 E-mail Security Update, visit the following Microsoft Web page:

http://www.microsoft.com/downloads/details.aspx?FamilyID=48B0BC6A-B123-4F48-B27D-119078B4819F&displaylang=EN



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix should have the following file attributes or later:   Date         Time   Version         Size    File name ---  30-Mar-2003  22:08  4.71.812.0      71,728  Advpack.dll 30-Mar-2003 23:23                  49,152  Getpid.exe 30-Mar-2003 23:23  3.0.0.1029     255,488  Mssetup.dll 30-Mar-2003 23:23                  49,152  Setpid.exe 09-Apr-2003 19:25               3,056,422  Updat_1.cab 30-Mar-2003 22:18  4.71.704.0       2,272  W95inf16.dll 30-Mar-2003 22:18  4.71.16.0        4,608  W95inf32.dll After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size       File name ---  09-Apr-2003  19:23  8.5.11209.0   6,642,960  Outllib.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL98

Keywords: kbhotfixserver kbqfe kbdownload kbprb kberrmsg kbqfe kbpending kbbug KB816382

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