Microsoft KB Archive/174962

= Multimedia: Uninstaller Error =

Article ID: 174962

Article Last Modified on 6/29/2004

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APPLIES TO


 * Microsoft Cinemania 97 Standard Edition
 * Microsoft Music Central 97 Standard Edition

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This article was previously published under Q174962



SYMPTOMS
When you try to remove the program listed at the top of this article using the Add/Remove Programs feature in the Windows Control Panel, you receive an error message similar to the following:

Uninstaller Error! An error occurred while trying to remove Microsoft Music Central 96. Uninstallation has been canceled.



CAUSE
This occurs if:

 The program compact disc is not in the drive. Insert the disc and try it again.

-or-

 The program is no longer installed correctly. In this case, manually uninstall the program using the steps below.



RESOLUTION
To manually uninstall the program, follow these steps:

 Click Start, point to Programs, and click MS-DOS Prompt. With the program disc in the CD-ROM drive, change to the CD-ROM drive.

For example, enter the following:

D:

 Enter one of the following commands, depending on which program you are removing:

CINMANIA /UNINSTALL

-or-

MUSCNTRL /UNINSTALL

</li> You should receive a message similar to the following:

Microsoft Cinemania 97 has been removed successfully.

</li></ol>

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MORE INFORMATION
This can happen if the CD-ROM drive letter has changed since the original installation of the program. For example, this can happen after you install a second hard drive. This could cause your CD-ROM drive designation to change from drive D to drive E. If this happens, uninstall will fail.

Additional query words: Encarta World Atlas kbimu multi multi-media media mm

Keywords: kbsetup kbprb kbmm kbfaq kbusage KB174962

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