Microsoft KB Archive/827326

= &quot;Sorry, Your System Is Not Working Properly&quot; Error Message When You Try to Use the Internet Explorer Search Feature =

Article ID: 827326

Article Last Modified on 9/27/2004

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APPLIES TO

 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows 2000 Standard Edition

 Microsoft Windows NT 4.0 Service Pack 6

 Microsoft Windows Millennium Edition</li></ul>

 Microsoft Windows 98 Second Edition</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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SOX030401700071

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

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SYMPTOMS
When you click Search on the Internet Explorer toolbar, you may not be able to access the Search Companion pane, and you may receive the following error message:

Sorry, your system is not working properly

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CAUSE
This issue may occur if there is a corrupted registry key on your computer.

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RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, delete the registry key that is causing the issue, and then restart your computer. To do this, follow these steps: <ol> Start Registry Editor. To do this, click Start, click Run, type regedit, and then click OK.</li> Locate the following registry key:

</li> Right-click User Agent, and then click Delete.</li> In the Confirm Key Delete dialog box, click Yes.</li> Restart your computer, and then try to use the Search feature again.</li></ol>

Keywords: KB827326

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