Microsoft KB Archive/149553

= Greeting and Disconnect Problems Using Microsoft Phone =

PSS ID Number: 149553

Article Last Modified on 11/8/2001

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The information in this article applies to:


 * Microsoft Phone 1.0

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This article was previously published under Q149553



SYMPTOMS
When you are using the Microsoft Phone software, you may experience one or more of the following symptoms:


 * Incoming calls are answered, but no greetings are heard.
 * Hangups at the remote end are not detected.
 * Hanging up by clicking Hang Up does not work.



CAUSE
These symptoms can occur if the wrong modem driver is installed.



RESOLUTION
Install the correct modem driver. To do so, follow these steps:


 * 1) In Control Panel, double-click Modems.
 * 2) Click the current modem, and then click Remove.
 * 3) Click Add, and then let Windows 95 detect the modem.

If Windows 95 detects the modem but installs the same driver, remove the driver and add the modem manually.

Additional query words: 1.00

Keywords: KB149553

Technology: _IKkbbogus kbMSHardwareSearch kbPhone

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