Microsoft KB Archive/887823

= Your portable computer stops responding when you try to put it on standby in Windows XP =

Article ID: 887823

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
When you try to put your portable computer on standby during a power outage or during a brownout that causes fluctuating power, the Microsoft Windows XP operating system stops responding and does not go on standby.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows XP Service Pack 1 (SP1)
  Date         Time   Version              Size  File name --  22-Oct-2004  07:29  5.1.2600.1605   1,900,032  Ntkrnlmp.exe 22-Oct-2004 07:29  5.1.2600.1605   1,955,840  Ntkrnlpa.exe 22-Oct-2004 07:29  5.1.2600.1605   1,928,704  Ntkrpamp.exe 22-Oct-2004 08:33  5.1.2600.1605   2,088,448  Ntoskrnl.exe

Microsoft Windows XP Service Pack 2 (SP2)
  Date         Time   Version              Size  File name --  22-Oct-2004  08:26  5.1.2600.2536   2,135,552  Ntkrnlmp.exe 21-Oct-2004 14:53  5.1.2600.2536   2,056,832  Ntkrnlpa.exe 22-Oct-2004 06:53  5.1.2600.2536   2,015,232  Ntkrpamp.exe 22-Oct-2004 08:20  5.1.2600.2536   2,179,456  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver KB887823

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