Microsoft KB Archive/131137

ErrMsg When Starting Bob: Home Failure

PSS ID Number: Q131137 Article last modified on 03-02-1996

1.00

WINDOWS

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========================================================= 1.00 WINDOWS kbinterop kbenv kbui kberrmsg kbprb

= SYMPTOMS =

When you try to attempt to start Bob from Program Manager you may receive one of the following error messages:

Home Failure, “The Utopia system Services were unable to initialize. Possible causes: Low memory, Utopia directory not on path, no Utopia.mdb file, Utopia.mdb in use by another application, Utopia.mdb read only. Aborting home launch now.”

-or-

The Home can’t start! Apparently the Bob system services can’t be initialized. Possible causes are that you are low on memory; that the Bob directory is not on your PATH; or that UTOPIA.MDB file is missing, read-only or in use by another program.

= RESOLUTION =

Delete all the temporary files in your temporary directory. Once that is done, Bob will run correctly.

To delete your temporary files, do the following:

WINDOWS 3.1
  Exit Windows.   At the MS-DOS C: prompt, type the following and press ENTER, set where C is the letter of your hard drive.   Look for a line that begins with TEMP= If you do not have a line that begins with TEMP=, you do not have a valid temporary directory. The directory might not exist or is incorrectly configured. For more information about temporary files, consult your MS-DOS printed documentation or online help. For example, if the line you find looks like the following, TEMP=C: C:is the directory for temporary files.   At the MS-DOS command prompt, switch to the temporary directory. For example, type the following and press ENTER: cd windows\temp   Then, at the MS-DOS command prompt, type the following and press ENTER: del *.tmp   Start Windows. Bob should start normally. 

Windows 95
  Click the Start button, point to Programs, and then click MS-DOS Prompt. </li>  At the MS-DOS C: prompt, type the following and press ENTER, set where C is the letter of your hard drive. </li>  Look for a line that begins with TEMP= If you do not have a line that begins with TEMP=, you do not have a valid temporary directory. The directory might not exist or is incorrectly configured. For more information about temporary files, see your Windows or MS-DOS printed documentation or online help. For example, if the line you find looks like the following, TEMP=C: C:is the directory for temporary files. </li>  At the MS-DOS command prompt, switch to the temporary directory. For example, type the following and press ENTER: cd windows\temp </li>  Then, at the MS-DOS command prompt, type the following and press ENTER: del *.tmp </li>  Type the following and return to Windows: exit Bob should start normally. </li></ol>

KBCategory: kbinterop kbenv kbui kberrmsg kbprb KBSubcategory: B_Shell

= Additional reference words: w_bob 1.00 errors crash =

Keywords : b_shell Version : 1.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.