Microsoft KB Archive/828682

= JPEG images appear distorted in Internet Explorer 6 =

Article ID: 828682

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1, when used with:
 * Microsoft Windows XP Professional

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SYMPTOMS
When you use Microsoft Internet Explorer 6 Service Pack 1 (SP1) to view an oversized image file that has a .jpeg file name extension, the image may appear distorted or unrecognizable.



CAUSE
This problem may occur after you apply the cumulative patch MS03-015 for Internet Explorer 6 SP1. The Automatic Image Resizing feature of Internet Explorer does not work as expected.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name 15-Sep-2003 15:34  6.2800.1261  2,796,544  Mshtml.dll



WORKAROUND
To work around this problem, turn off the Automatic Image Resizing feature of Internet Explorer 6. To do so, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Advanced tab.
 * 4) In the Multimedia area, click to clear the Enable Automatic Image Resizing check box.
 * 5) Click OK.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Keywords: kbhotfixserver kbqfe kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB828682

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