Microsoft KB Archive/937431

= Description of the Communicator Web Access update package: May 25, 2007 =

Article ID: 937431

Article Last Modified on 9/11/2007

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APPLIES TO


 * Microsoft Office Communicator Web Access

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SUMMARY
This article describes the Microsoft Office Communicator Web Access issues that are fixed in the Communicator Web Access update package that is dated May 25, 2007.

This article describes the following items about the update package:


 * The issues that the update package fixes.
 * The prerequisites for installing the update package.
 * Whether you must restart the computer after you install the update package.
 * Whether the update package is replaced by any other update package.
 * Whether you must make any registry changes.
 * The files that the update package contains.



Issues that the update package fixes
This update fixes the following issues:  

937414 Error message when you try to log on to a Communicator Web Access server: &quot;You are not authorized to view this page&quot;

 

936833 You cannot establish a connection to a Communicator Web Access server



This update also fixes the following issues:  

917011 Certain features of a custom program that uses Communicator Web Access may not function correctly

 

914920 You receive a corrupted logon Web page when you try to log on to Communicator Web Access





Update information
The following file is available for download from the Microsoft Download Center:

Download the Communicator Web Access update package now. Release Date: May 25, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Note You must install this update only on computers on which Communicator Web Access is installed.

Prerequisites
You must have Microsoft Windows Server 2003 Service Pack 1 (SP1) installed before you install this update. For more information about how to obtain the latest service pack for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart information
You must stop the Communicator Web Access site before you install this update. Then, you must restart the Web site as soon as the update is installed. If you do not stop the Communicator Web Access site first, you must restart the computer.

To stop and then restart the Communicator Web Access site, follow these steps:
 * 1) Click Start, point to All Programs, point to Administrative Tools, and then click Communicator Web Access Manager.
 * 2) Right-click Microsoft Office Communicator Web Access Manager, and then click Connect.
 * 3) In the Computer Name box, type the server name, the IP address, or the FQDN (fully qualified domain name) of the Communicator Web Access server, and then click OK.

After your logon has been authenticated and authorized, the Communicator Web Access Manager snap-in appears.
 * 1) In the navigation pane, expand Physical Server to see the virtual server directory.
 * 2) Right-click the virtual server, and then click Stop.
 * 3) Close the Communicator Web Access Manager snap-in.
 * 4) Wait for 40 seconds to make sure that the W3Wp.exe process that is associated with the Web site is unloaded.
 * 5) Install this update.
 * 6) Click Start, point to All Programs, point to Administrative Tools, and then click Communicator Web Access Manager.
 * 7) Right-click Microsoft Office Communicator Web Access Manager, and then click Connect.
 * 8) In the Computer Name box, type the server name, the IP address, or the FQDN of the Communicator Web Access server, and then click OK.

After your logon has been authenticated and authorized, the Communicator Web Access Manager snap-in appears.
 * 1) In the navigation pane, expand Physical Server.
 * 2) Right-click the virtual server, and then click Start.
 * 3) Close the Communicator Web Access Manager snap-in.

Update replacement information
This update replaces the following update package:

915066 Description of the update for Communicator Web Access: March 31, 2006

Registry information
To use one of the updates in this package, you do not have to make any changes to the registry.

Update file information
This update may not contain all the files that you must have to fully update a product to the latest build. This update contains only the files that you must have to correct the issues that are listed in this article.

The global version of this update uses a Microsoft Windows Installer package to install the update. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Update removal information
To remove this update package, follow these steps.

Note You must stop the Communicator Web Access site before you uninstall this update package. If you do not stop the site first, you must restart the computer.
 * 1) Click Start, point to All Programs, point to Administrative Tools, and then click Communicator Web Access Manager.
 * 2) Right-click Microsoft Office Communicator Web Access Manager, and then click Connect.
 * 3) In the Computer Name box, type the server name, the IP address, or the FQDN of the Communicator Web Access server, and then click OK.

After your logon has been authenticated and authorized, the Communicator Web Access Manager snap-in appears.
 * 1) In the navigation pane, expand Physical Server.
 * 2) Right-click the virtual server, and then click Stop.
 * 3) Close the Communicator Web Access Manager snap-in.
 * 4) Wait for 40 seconds to make sure that the W3Wp.exe process that is associated with the Web site is unloaded.
 * 5) Click Start, point to Control Panel, click Add or Remove Programs, and then remove this update.
 * 6) Click Start, point to All Programs, point to Administrative Tools, and then click Communicator Web Access Manager.
 * 7) Right-click Microsoft Office Communicator Web Access Manager, and then click Connect.
 * 8) In the Computer Name box, type the server name, the IP address, or the FQDN of the Communicator Web Access server, and then click OK.

After your logon has been authenticated and authorized, the Communicator Web Access Manager snap-in appears.
 * 1) In the navigation pane, expand Physical Server.
 * 2) Right-click the virtual server, and then click Start.
 * 3) Close the Communicator Web Access Manager snap-in.

Note If you remove all updates from Communicator Web Access, the Management Console snap-in will no longer run. For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

917246 The Management Console snap-in no longer runs after you remove all Communicator Web Access updates

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: CWA authentication Access Proxy

Keywords: kbhotfixrollup kbfix kbqfe kbhotfixserver KB937431

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