Microsoft KB Archive/133353

= Microsoft Knowledge Base =

Frequently Asked Questions About Mail on The Microsoft Network
Last reviewed: October 7, 1997

Article ID: Q133353

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SUMMARY
This article lists frequently asked question about e-mail on The Microsoft Network.

MORE INFORMATION
Q. How does someone on the Internet address e-mail to me at my account

on The Microsoft Network? A. Your address is: @msn.com

where  is your member ID. For example, if your member ID was johndoe, your address would be:

johndoe@msn.com

NOTE: The address is not case sensitive. Q. How do I address Internet e-mail?

A. You have three options: - Enter an Internet address name listed in your personal address book in the To, Cc, or Bcc boxes.

- Type the Internet address directly in the To, Cc, or Bcc boxes using the format:

alias@service.com

This address is processed as an SMTP (Simple Mail Transport         Protocol) address, which The Microsoft Network supports for Internet mail. However, if you are running more than one service, the message can be sent by any service in your mail profile that supports SMTP addresses.

- Enter an Internet address in either the To, Cc, or Bc boxes in         either of the following formats:

[INTERNET: alias@service.com]

[MSNINET: alias@service.com]

The Microsoft Network supports the INTERNET format, but if you are running more than one service, the message can be sent by         any service in your mail profile that supports INTERNET address types.

The MSNINET format is guaranteed to be sent over The Microsoft Network because this type is unique to The Microsoft Network. Q. If I have a problem sending e-mail from The Microsoft Network to

other addresses, where can I get help? A. Send e-mail to "Postmaster" on The Microsoft Network. Please describe the problem you are having, including the address to which you are sending mail. Q. Can I send attachments with outbound e-mail messages?

A. Yes. When you send mail from The Microsoft Network over the Internet, attachments included in the message are converted automatically to a UUENCODED format for transmission. When you receive mail from the Internet with UUENCODED attachments, the attachments are automatically converted to a standard Microsoft Network attachment. Q. Is there a limit on the size of The Microsoft Network e-mail

messages (including attachments)? A. E-mail messages cannot be larger than 2 MB (including attachments). If a message is larger, it is sent back to your Inbox with an      explanation. Note that this measurement is based on the compressed size of the message as it is handled by The Microsoft Network. It is therefore possible to send a message with a large size as reported by      Microsoft Exchange's Outbox folder, because the message is not yet compressed. The parts compressed are the attachments, objects, and messages inserted using the Message command on the Insert menu. The text body is not compressed. Internet messages received by The Microsoft Network are also limited to 2 MB. (Internet mail is not compressed because      attachments are text encoded using UUENCODE.) If a message received from the Internet exceeds 2 MB, The Microsoft Network sends the appropriate error code to the sending service. It is that service's      responsibility to inform the sender that the message was not sent. Q. Is there a quick way to add a person who sent me e-mail to my

personal address book? A. Use the right mouse button to click the name in the From field, and then click Add To Personal Address Book on the menu that appears. Q. How can different members of my family get different addresses for

e-mail? A. All members of your family will need separate accounts to send and receive mail in their own names. To keep the incoming mail separate (with more than one user on a computer), you need to set up a      separate mail profile for each user. Q. If I have more than one Microsoft Exchange profile, can I make

Microsoft Exchange prompt me for the profile I want to use? A. Yes. Follow these steps: 1. Open Microsoft Exchange. 2. On the Tools menu, click Options. 3. On the General tab, click the "Prompt for a profile to be used" option. 4. Click OK.

Q. Can I read mail from one computer but later retrieve that mail from

another computer? A. Yes. You need to disable the "Download mail when e-mail starts up      from MSN" option and then use Remote Mail to download copies of       your messages. In Remote Mail, you have the option to download a      copy of your messages instead of retrieving them. If you copy your messages instead of retrieving them, your e-mail stays on the server for a limited period of time. To disable retrieving your mail when you start e-mail, follow these steps: 1. Open Microsoft Exchange. 2. On the Tools menu, click Services. 3. In the box that lists the information services set up in this profile, click The Microsoft Network Online Service. 4. Click Properties. 5. On the Transport tab, click the "Download mail when e-mail starts up from MSN" check box to clear it. 6. Click OK. 10. Q. How can I add my signature to an e-mail message? A. This feature is not currently available in the Windows 95 version of Microsoft Exchange. This feature is available in the retail version of Microsoft Exchange. If you are using Microsoft Exchange, follow these steps: 1. On the Tools menu, click Auto Signature. If you are using Microsoft Outlook, follow these steps: 1. Compose a new mail message and create a signature in the body. 2. Highlight the signature. 3. On the Tools menu, click Auto Signature. 11. Q. What is the capacity of my mailbox on the MSN mail servers? A. 10 megabytes (regardless of the capacity of the mailbox, messages are deleted when they are more than 30 days old).