Microsoft KB Archive/282882

= Error message when you click &quot;Voice Test&quot; in Windows XP: &quot;Windows cannot execute DPVSetup.exe, use Add/Remove Programs control panel to install&quot; =

Article ID: 282882

Article Last Modified on 12/17/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q282882





SYMPTOMS
In the Sound and Audio Devices item in Control Panel, when you click Voice Test on the Voice tab, you may receive one of the following error messages:

Windows cannot execute DPVSetup.exe, use Add/Remove Programs control panel to install.

DirectPlay Voice has encountered an error.

Note The second error message is followed by an error code.



CAUSE
This problem occurs when you change the Audio Hardware Acceleration setting to None. This removes the hardware-accelerated device from the list of possible devices. However, DSound continues to try to map to the device.



RESOLUTION
This article is intended for beginner to intermediate users. If you are not comfortable with this level of troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/

This problem generally occurs only the first time that you run the test. If this problem continues to occur after the first time, follow these steps:
 * 1) In Control Panel, double-click Sounds and Audio Devices.
 * 2) On the Voice tab, under Voice Playback, click Advanced.
 * 3) On the Performance tab, move the Hardware Acceleration slider to at least one position to the right side.



MORE INFORMATION
When the hardware acceleration is set to None, this problem can occur if you change the sound card configuration in Control Panel.

For more information about how to troubleshoot this issue in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

555574 Windows cannot execute DPVSetup.exe error message

261657 Error messages when you set audio recording hardware acceleration to None in the Sound Hardware Test Wizard

Keywords: kbresolve kberrmsg kbenv kbprb kbsound KB282882

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