Microsoft KB Archive/241982

= SMS: Substitute Command "Subst" Locks Out SMSCliToknAcct& and SMSCCMBootAcct& Accounts =

Article ID: 241982

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1

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This article was previously published under Q241982



SYMPTOMS
When you use the subst command to assign a drive letter to a third-tier directory on a Microsoft Windows NT computer (see "Example" in this section of the article), the local Systems Management Server accounts SMSCliToknAcct& and SMSCCMBootAcct& do not correctly attempt connection over the network, which can cause a lockout of the account.

Example
g=\\ \, subst h=g:\



CAUSE
During a Windows NT Remote client installation, the client uses the SMSCCMBootAcct& account. During software or hardware inventory, the client uses the SMSCliToknAcct& account. These accounts only exist for the local use of the clients. Because the domain controllers share an accounts database, the domain controllers also share these accounts. If either of these accounts is used on the network, the accounts will be recognized, but the passwords will be incorrect. This causes the lockout of the account in the domain.

Some organizations may use the subst command in logon scripts to have the equivalent of a Novell MapRoot command, such as:

net use g:\\ \

subst h: g:\

The lockouts do not occur if you do not use the subst command.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English Service Pack 3 (SP3) version of this fix should have the following file attributes or later:   Date         Time   Version        Size     File Name        Platform -  01-Mar-2001  16:50                      67  Compversinv.ini 01-Mar-2001 16:50  2.0.92.1       511,796  Insinv32.exe 01-Mar-2001 16:50  2.0.1493.3159  151,824  Sinv32.exe       Alpha 01-Mar-2001 16:50                      67  Compversinv.ini 01-Mar-2001 16:50  2.0.92.1       280,645  Insinv32.exe 01-Mar-2001 16:50  2.0.1493.3159  104,816  Sinv32.exe       X86



WORKAROUND
Do not use the subst command.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

NOTE: As of SMS 2.0 Service Pack 4 (SP4), the software inventory agent no longer causes incorrect account usage due to substituted drives. However, the remaining issues with client installation and hardware inventory may still occur.

Additional query words: prodsms subst

Keywords: kbhotfixserver kbqfe kbbug kbclient kbinventory kbnetwork kbnofix kbosnovell kbsecurity KB241982

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