Microsoft KB Archive/266102

= &quot;Setup Has Failed&quot; Installing Windows Media Player 7 or 7.1 =

Article ID: 266102

Article Last Modified on 10/26/2007

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APPLIES TO


 * Microsoft Windows Media Player 7.0
 * Microsoft Windows Media Player 7.1

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This article was previously published under Q266102



SYMPTOMS
When you try to install Windows Media Player 7 or 7.1, you may receive the following error message:

Setup has failed - the computer must be restarted now.



CAUSE
This behavior can occur if Zip Magic is installed.



RESOLUTION
Either uninstall Zip Magic or right-click the Zip Magic icon and then click to clear the Show Zip Folders check box. Then, install Windows Media Player again.



MORE INFORMATION
When the download of Windows Media Player 7 or 7.1 Setup does not succeed, it creates a file called Wmsetup.log. Because Zip Magic takes control of files with .zip extensions, you see the following error message in this log:

WMC_CopyFile: Could not find file.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: wmp

Keywords: kbproductlink kb3rdparty kberrmsg kbprb kbsetup KB266102

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