Microsoft KB Archive/274132

= OL2000: Outlook Cannot Open an Item Marked Private After You Move It to a Personal Folder =

Article ID: 274132

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q274132



SYMPTOMS
If you are trying to open a message that is marked &quot;private&quot; and that has been moved to a personal folder file (.pst) either by a rule or manually, you receive the following error message:

Can't open this item.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  File name ---  OQFE8100_Client.msp OQFE8107_Admin.msp



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: olmrp private pst

Keywords: kbbug kbfix kbqfe kboffice2000presr2fix kbhotfixserver KB274132

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