Microsoft KB Archive/329365

= WD2000: Error Message When You Open a Word Document =

Article ID: 329365

Article Last Modified on 1/6/2006

-

APPLIES TO


 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q329365



SYMPTOMS
When you try to open a Word document, you may receive the following error message:

Winword caused a General Protection Fault in module USER.EXE



CAUSE
This issue may occur if either of the following conditions exist:
 * The Normal.dot template file is damaged.
 * The Word in Works Suite add-in program that is included with Microsoft Works Suite 2000 is installed on your computer, and the add-in program is damaged.



RESOLUTION
To resolve this issue:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) If Word 2000 is running, quit Word 2000.
 * 2) Click Start, and then click Search.
 * 3) Click All files and folders.
 * 4) In the All or part of the file name box, type Normal.dot, click the drive on which Windows is installed in the Look in box, and then click Search.
 * 5) In the search results pane, right-click the Normal.dot file, and then click Rename.
 * 6) Type Oldnormal.dot, and then press ENTER.
 * 7) Quit the Search tool.
 * 8) Start Word 2000, and then open a document. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
 * 9) Insert the Microsoft Works Suite Disk 1 CD-ROM into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key while you insert the CD-ROM to prevent it from starting automatically.
 * 10) Click Start, and then click Control Panel.
 * 11) Click Add or Remove Programs.
 * 12) In the left pane, click Change or Remove Programs.
 * 13) In the list of currently installed programs, click Word in Works Suite Add-in, and then click Change/Remove.
 * 14) Follow the instructions on the screen to remove the Word in Works Suite add-in program.
 * 15) Click Close, and then close Control Panel.



MORE INFORMATION
For additional information about the Word in Works Suite add-in, click the article number below to view the article in the Microsoft Knowledge Base:

241758 WD2000: Works 2000 Adds Functionality to Word 2000

Additional query words: prb

Keywords: kbenv kberrmsg kbprb KB329365

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.