Microsoft KB Archive/837298

= Removable Storage may stop unexpectedly on a Windows 2000-based server =

Article ID: 837298

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use Removable Storage to manage your removable storage devices, Removable Storage may stop unexpectedly. This problem occurs on a Microsoft Windows 2000-based server.



CAUSE
This problem may occur if Removable Storage causes an access violation in Svchost.exe. Svchost.exe is a generic host process name for services that are run from DLLs.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must have Windows 2000 Service Pack 3 installed on your computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name --  20-Apr-2004  23:37  5.0.2195.6921      53,520  Ntmsapi.dll 20-Apr-2004 23:37  5.0.2195.6921     170,256  Ntmsdba.dll 20-Apr-2004 23:37  5.0.2195.6921      39,184  Ntmsevt.dll 20-Apr-2004 23:37  5.0.2195.6921     438,032  Ntmsmgr.dll 20-Apr-2004 23:37  5.0.2195.6921     401,680  Ntmssvc.dll 19-Apr-2004 23:14  5.0.2074.6921      47,376  Rsm.exe 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named and about other terms for software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows hotfix packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

