Microsoft KB Archive/279449

= MSN Companion Compaq IA-2 device has black screen =

PSS ID Number: 279449

Article Last Modified on 11/3/2003

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The information in this article applies to:


 * MSN Companion 1.0
 * MSN Companion 2.0

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This article was previously published under Q279449



SYMPTOMS
Compaq IA-2 devices only.


 * The unit displays a completely blank screen despite the fact that it is powered up and unplugging the device and rebooting does not fix the problem.
 * This problem happens 100% of the time.
 * Despite the blank screen, you can still hear the various connection sounds that the device makes.
 * The power indicator light is on. (The indicator lights are on the top center of the device in a group of three. The power indicator light is the one on the left.)



CAUSE
There is a problem with the hardware.



RESOLUTION
If you receive support requests from customers who wish to return MSN Companion Internet devices, direct them to contact Compaq. Do not refer these customers back to Radio Shack.

