Microsoft KB Archive/839891

= NTBackup.exe stops responding after you click &quot;Cancel&quot; during a restore or a backup operation in Windows Server 2003 =

Article ID: 839891

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
When you use the Microsoft Windows Backup Utility (NTBackup.exe) to back up data to a tape drive device, NTBackup.exe may stop responding.



CAUSE
This problem may occur if all the following conditions are true:
 * NTBackup.exe is performing a backup or a restore-write operation on an encrypted file on an NTFS file system volume.
 * You cancel a backup operation or a restore operation. For example, you click Cancel in the Progress dialog box during the backup operation or during the restore operation.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 64-bit editions
  Date         Time   Version            Size    File name        Platform 20-Apr-2004 05:45  5.2.3790.161    3,565,056  Ole32.dll        IA-64 20-Apr-2004 05:45  5.2.3790.163       73,216  Rpcproxy.dll     IA-64 20-Apr-2004 05:45  5.2.3790.163    2,150,400  Rpcrt4.dll       IA-64 20-Apr-2004 05:45  5.2.3790.161      686,080  Rpcss.dll        IA-64 20-Apr-2004 05:51  5.2.3790.161    1,188,352  Wole32.dll       x86 20-Apr-2004 05:51  5.2.3790.163       26,112  Wrpcproxy.dll    x86 20-Apr-2004 05:51  5.2.3790.163      544,256  Wrpcrt4.dll      x86

Windows Server 2003, 32-bit editions
  Date         Time   Version            Size    File name ---  20-Apr-2004  05:51  5.2.3790.161    1,188,352  Ole32.dll 20-Apr-2004 05:51  5.2.3790.163       26,112  Rpcproxy.dll 20-Apr-2004 05:51  5.2.3790.163      659,968  Rpcrt4.dll 20-Apr-2004 05:51  5.2.3790.161      293,888  Rpcss.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hang freeze

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB839891

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