Microsoft KB Archive/166703

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WD97: Known Video Driver Conflicts in Word 97

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Q166703

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The information in this article applies to:


 * Microsoft Word 97 for Windows

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SUMMARY
This article contains information about known video driver issues with Word 97. It also includes contact information for video driver vendors.

MORE INFORMATION
The following issues include references to other Knowledge Base articles pertaining to the known issue. For more information, please see the related articles in the Microsoft Knowledge Base.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Imported WordPerfect Graphic Display Problems
For additional information, please see the following article in the Microsoft Knowledge Base:

Q159282 OFF97: Shipped Graphics Filters and Their Limitations

ATI

URL: http://www.atitech.ca/drivers

E-mail: support@atitech.ca

Phone: (905) 882-2626 Customer Support (Voice)

(905) 882-0546 Customer Support (Fax)

(905) 764-9404 ATI DOWNLOAD BBS (8N1)

Word 97 Hangs
When you use a Trident 9660/968X Linear Accelerated for PCI v. 1.0a video driver, Microsoft Word 97 will suddenly freeze when working in a document. The resolution to this is to change the video driver to VGA or to obtain an updated video driver from Trident.

Trident Information:

URL: http://www.tridentmicro.com/trident/html/drivers.htm

E-mail: techsupport@tridmicr.com

Phone: (415) 691-9211

(415) 691-9260 Sales (Fax)

(415) 691-9265 Corporate (Fax)

For additional information, please see the following article in the Microsoft Knowledge Base:

Q163884 OFF97: Programs Hang Using Cirrus Logic GD546x Video

Cirrus Logic

URL: http://www.cirrus.com/support

E-mail: dcom-support@corp.cirrus.com

Phone: (510) 623-8300

Symbols Appear as Black Squares
For additional information, please see the following article in the Microsoft Knowledge Base:

Q163306 WD97: Squares Not Symbols in Insert Symbol Dialog Box

Cirrus Logic

URL: http://www.cirrus.com/support

E-mail: dcom-support@corp.cirrus.com

Phone: (510) 623-8300

Diamond

URL: http://www.diamondmm.com/product-support/driver-index

E-mail: PnP Window 3.1x: pnplegacy@supra.com

PnP Windows 95: pnpwin95@supra.com

Phone: (408) 325-7100 General Support

(408) 325-7120 Fire GL Support

(408) 325-7171 Technical Support(Fax)

Trident

URL: http://www.tridentmicro.com/trident/html/drivers.htm

E-mail: techsupport@tridmicr.com

Phone: (415) 691-9211

(415) 691-9260 Sales (Fax)

(415) 691-9265 Corporate (Fax)

Video Corruption
For additional information, please see the following article in the Microsoft Knowledge Base:

Q162545 Starting Word 97 Causes Corrupted Video on Tseng Labs ET6000

Hercules

URL: http://www.hercules.com/support/drivers

E-mail: support@hercules.com

Phone: (800) 323-0601

(510) 623-6050

STB

URL: http://www.stb.com/ftp-files

E-mail: support@stb.com

Phone: (972) 669-0989 Technical Support (Voice)

(972) 669-1326 Technical Support (Fax)

(972) 437-9615 Technical Support (BBS - 5 Lines)

Tseng Labs

URL: http://www.tseng.com/softlst

E-mail: prodsupp@tseng.com

Phone: Unavailable

Not Enough Memory
For additional information, please see the following article in the Microsoft Knowledge Base:

Q163305 Not Enough Memory with Effect Preview in Photo Editor

Matrox URL: http://www.matrox.com/videoweb/techsupp

E-mail: graphics.techsupport@matrox.com

Phone: (514) 685-0270

(514) 969-6363 (Fax)

Display Problems with Rotated Images
Radius

URL: http://www.radius.com/support/contact.html

E-mail: Support@radius.com

Phone: (408) 541-5008

(800) 375-9256

(408) 541-5008 (Fax)

Word 97 Screen Refresh Issue--Garbled Text in Online View
This issue is not driver specific.

For additional information, please see the following article in the Microsoft Knowledge Base:

"Q164273 Problems Scrolling After Changing Zoom in Online View" Additional query words:

Keywords : kbdisplay kbtshoot word97

Issue type :

Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2