Microsoft KB Archive/263069

= XADM: Dr. Watson in Exchange Server Information Store =

Article ID: 263069

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q263069





SYMPTOMS
The Exchange Server information store (Store.exe) may stop working, and the following information may be found in the Dr. Watson log file, Drwtsn32.log:

EXCHMEM!ExchHeapFree+0x15

LIBXDS!memmgr__free+0xf

LIBXDS!OMP_idesc_struct__deallocate+0xad

LIBXDS!OMP_iobject_struct__deallocate+0x28

LIBXDS!OMP_idesc_struct__get_sub+0x8d

LIBXDS!OMP_idesc_struct__get+0x89

LIBXDS!OMP_iobject_struct__get+0x16e

LIBXDS!OMP_idesc_struct__get_sub+0x7c

LIBXDS!OMP_idesc_struct__get+0x89

LIBXDS!OMP_iobject_struct__get+0x16e

LIBXDS!spub__spub+0x71

LIBXDS!pri__get+0xba

LIBXDS!_OMP_get+0x1b7



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



WORKAROUND
A short term workaround is to restart the Information Store service.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Keywords: kbbug kbexchange550sp4fix kbfix kbqfe KB263069

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