Microsoft KB Archive/178389

= PI 2.0: Error Messages Appear When You Run Setup =

Article ID: 178389

Article Last Modified on 6/1/2003

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APPLIES TO


 * Microsoft Picture It! 2.0 Standard Edition

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This article was previously published under Q178389



SYMPTOMS
When you run Picture It! Setup, you may receive the following error messages:

PITASKS.DLL was unable to register itself in the system registry.

Microsoft Picture It! 2.0 Setup was not completed successfully.

If the Wsock32.dll file is missing you may receive the following error message first:

Error Starting Program

A required .DLL file WSOCK32.DLL was not found.

If you click OK, setup continues and you receive the PITASKS.DLL error message at the end.

If you are running setup in Safe mode, after you copy the necessary files to your hard disk, you may receive the following error message first, followed by the Pitasks.dll error message:

Error starting program: The WSOCK32.DLL file cannot start.

Check the file to determine the problem.



CAUSE
This issue may occur if the Wsock32.dll file in your \Windows\System folder, is an incorrect version, is missing, or is damaged.

Note There are other causes for this issue. For more information, query on the following words in the Microsoft Knowledge Base:

Pitasks.dll



RESOLUTION
To resolve this issue, move the Wsock32.dll file to the \Windows\System folder if it is in another folder, or replace the file.

To replace the file, extract a copy from the Microsoft Windows 95 CD or floppy disks.

Replacing the File

 * 1) Rename any copies of the file in the \\Windows\System folder.

For more information about how to do this in Windows, see your Windows printed documentation or online Help.
 * 1) Extract the files from your original discs.

Follow the steps for either CDs or floppy disks.

CDs
 Insert your Windows 95 CD in the CD-ROM drive. Click Start, point to Programs, and then click MS-DOS Prompt. Type the following command:

extract /L :\windows\system  :\win95\win95_11.cab wsock32.dll

where  is the drive where Windows is installed, \Windows is the folder where Windows is installed, and   is your CD-ROM drive (make the appropriate changes if your system is different.)

Note Wsock32.dll may be in win95_12.cab; in this case, type:

extract /L c:\windows\system d:\win95\win95_12.cab wsock32.dll

 Type exit, and then press ENTER to return to Windows. Restart the computer.

3.5-inch Disks
 Insert your Windows disk in the drive.</li> Click Start, point to Programs, and then click MS-DOS Prompt.</li> Use the command that corresponds to the type of disks you have:

If you have DMF disks, type:

extract /L :\windows\system a:\win95_12.cab wsock32.dll

where  is the drive where Windows is installed and \Windows is the folder where Windows is installed.

If you have non-DMF disks, type:

extract /L :\windows\system a:\win95_19.cab wsock32.dl l

where  is the drive where Windows is installed and \Windows is the folder where Windows is installed.</li> Type exit, and then press ENTER to return to Windows.</li> Restart the computer.</li> Run Picture It! Setup again.</li></ol>

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MORE INFORMATION
If you still receive the error messages, reinstall Windows 95. However, this should be used as a last resort. Reinstalling Windows resets many of your custom setting to the Windows default.

For more information about how to reinstall Windows, see your Windows printed documentation or online Help.

Additional query words: install setup registry hang hung

Keywords: kberrmsg kbsetup KB178389

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