Microsoft KB Archive/220730

= OFF2000: OSB Buttons Display Question Marks and Do Not Start Programs =

Article ID: 220730

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition

-



This article was previously published under Q220730



SYMPTOMS
When you start the Office Shortcut Bar (OSB), the buttons on your toolbar may display question marks. If you click one of the toolbar buttons, you may receive the following error:

The Managed Software Installer failed to install the program associated with this file. Please contact you system administrator.

When you click OK, you receive the following error:

Cannot run this program or open this file.

NOTE: You may have to refresh the buttons on the toolbar to see them displayed as question marks.



CAUSE
You may receive these errors if both of the following are true:
 * You had a beta version of Office 2000 installed previously. -and-


 * You used the OSB with the beta version of Office 2000.



WORKAROUND
To work around this problem, follow these steps:  Click Start, point to Programs, and click Windows Explorer. Locate the \Application Data\Microsoft\Office\Shortcut Bar\Office folder on your hard disk drive. Delete the following shortcuts:

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

New Office Document

Open Office Document

Screen Saver

 Locate the \Program Files\Microsoft Office\Office\Shortcut Bar\Office folder on your hard disk drive. Copy the shortcuts from this folder into the \Application Data\Microsoft\Office\Shortcut Bar\Office folder.

NOTE: The location of \Application Data\Microsoft\Office\Shortcut Bar\Office folder varys according to the version of Microsoft Windows you are using and if you have Profiles enabled. See the following table for details.

<pre class="fixed_text">Operating system                Location of the Application Data folder

Microsoft Windows NT 4.0                 \Winnt\Profiles\ Microsoft Windows 95/98 with Profiles    \Windows\Profiles\ Microsoft Windows 95/98 without Profiles \Windows

Additional query words: OFF2000

Keywords: kbbug kberrmsg kbpending KB220730

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.