Microsoft KB Archive/830458

= &quot;0x0000001E&quot; Stop Error Occurs When You Run a Program in a Terminal Services Client from a Windows NT 4.0 Terminal Server =

Article ID: 830458

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 6
 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 6
 * Microsoft Windows NT 4.0 Service Pack 6

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SYMPTOMS
When you run a program in a Terminal Services client from a Microsoft Windows NT 4.0 Terminal server, the client may stop responding, and you may receive the following Stop error message:

STOP: 0x0000001E ( 0xC00000005, 0xA0036FC2, 0x00000000, 0x00000004)

K_MODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys

When you examine the call stack, you see an access violation in the win32k!HMMarkObjectDestroy parameter of the function HMAllocObject.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must have Windows NT 4.0 Service Pack 6a installed on your computer.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version           Size     File name -  19-Aug-2003  06:58  4.0.1381.33552    170,256  Gdi32.dll 19-Aug-2003 06:58  4.0.1381.33552    332,048  User32.dll 10-Oct-2003 08:54  4.0.1381.33553  1,280,752  Win32k.sys 19-Aug-2003 06:58  4.0.1381.33552    196,368  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB830458

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