Microsoft KB Archive/942914

= Picture Manager may stop responding when you open the &quot;Printer Properties&quot; dialog box in Picture Manager in a 64-bit version of Windows Vista =

Article ID: 942914

Article Last Modified on 11/26/2007

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APPLIES TO

 Microsoft Office Standard Edition 2003, when used with:  Windows Vista Ultimate 64-bit edition

 Windows Vista Enterprise 64-bit edition

 Windows Vista Business 64-bit edition

 Windows Vista Home Premium 64-bit edition</li></ul>

 Windows Vista Home Basic 64-bit edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
You are running a 64-bit version of Windows Vista. You open the Printer Properties dialog box from the Print dialog box in Microsoft Office Picture Manager 2003 or in Microsoft Office Picture Manager 2007. When you close the Print Settings and Print Pictures dialog boxes, Picture Manager may stop responding.

For example, this problem can occur in the following scenario:
 * 1) On a computer that is running a 64-bit version of Windows Vista, click Startvistastartbutton.jpg], click Pictures, and then double-click Sample Pictures.
 * 2) Right-click the Autumn Leaves sample picture, point to Open With, and then click Microsoft Office Picture Manager.
 * 3) On the File menu, click Print.
 * 4) Click Options, click Printer Properties, and then click Cancel two times.

In this scenario, Picture Manager may stop responding (hang).

<div class="workaround_section">

WORKAROUND
To work around this problem, use either of the following methods:
 * Change the printer properties. To do this, click Startvistastartbutton.jpg], type Printers in the Start Search box, and then click Printers in the Programs list. Right-click the printer, and then click Printing Preferences.
 * Use Windows Photo Gallery instead of Picture Manager.

To close Picture Manager when this problem occurs, follow these steps:
 * 1) Press CTRL+ALT+DEL.
 * 2) Click Start Task Manager.
 * 3) Click the Applications tab.
 * 4) Click Picture Manager.
 * 5) Click End Process, and then click Yes or End process.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
To verify which version of Windows Vista that you are running, click Start, right-click Computer, and then click Properties. The System type field indicates whether a 32-bit version or a 64-bit version of Windows is installed on the computer.

Keywords: kbtshoot kbbug kbnofix kbexpertisebeginner KB942914

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