Microsoft KB Archive/231378

= SMS: Pcmwin32 Exits When It Is Unable to Initialize =

Article ID: 231378

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q231378



SYMPTOMS
If PCMWIN32 attempts to initialize while PCMSVC32 is busy processing a job, PCMWIN32 is unable to obtain the semaphore and exits. The following is logged in the Pcmwin.log file:

Package Command Manager ==> Initializing .....

Package Command Manager ==> PCM Service busy dialog is enabled (default).

Package Command Manager ==> Timed out waiting for the PCM service semaphore.

Package Command Manager ==> Failed to get control of the semaphore from PCMSVC.

Package Command Manager ==> Exiting .........



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time           Size     File name     Platform

5/4/99  4:49pm        469,936   Pcmwin32.exe   (x86) 5/4/99  4:49pm      1,175,312   Pcmwin32.exe   (Alpha) NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



WORKAROUND
To work around this problem, manually restart PCMWIN32 after PCMSVC32 completes the processing of a job.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.



MORE INFORMATION
To install the hotfix, replace the Pcmwin32.exe file in the \Site.srv\Maincfg.box\Client.src\ .bin directory with the hotfixed version.

NOTE: You can do this automatically by running Hotfix.exe with the Hotfix.ini file provided.

Maintenance Manager will replicate the updated file to the Systems Management Server logon servers on its next work cycle.

To update the clients running PCMWIN32, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

166771 SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms pcm exit

Keywords: kbqfe kbhotfixserver kbbug kbfix kbpcm KB231378

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