Microsoft KB Archive/193933

= Code 10 Displayed for APM Support Device After Restarting Computer =

Article ID: 193933

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q193933



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
An exclamation point in a yellow circle may be displayed next to the Advanced Power Management Support device in Device Manager, with the following status:

  This device is not present, not working properly, or does not have all the drivers installed. See your hardware documentation (Code 10.)



CAUSE
This behavior can occur if the Fast Shutdown option is enabled and you restart Windows while you are holding down the SHIFT key.



RESOLUTION
To work around this behavior, use either of the following methods:

Method 1
Do not hold down the SHIFT key while you are restarting your computer.

Method 2
Disable the Fast Shutdown option. To do so, follow these steps:


 * 1) Click Start, point to Programs, point to Accessories, point to System tools, and then click System Information.
 * 2) On the Tools menu, click System Configuration Utility.
 * 3) On the General tab, click Advanced.
 * 4) Click the Disable Fast Shutdown check box to select it.
 * 5) Click OK, and then click OK.
 * 6) When you are prompted to restart your computer, click Yes.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 98.



MORE INFORMATION
On some computers, you can hold down the SHIFT key while you restart Windows to cause Windows to restart without restarting your computer. Although this may work, this functionality is not supported in Windows 95 or Windows 98.

For information about other issues that can occur if you restart your computer while holding down the SHIFT key, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 186925

TITLE : Restarting Computer While Holding Down SHIFT Key Hangs Windows

Keywords: kbpowerman kbprb KB193933

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