Microsoft KB Archive/211857

= WD2000: Some Colors Are Missing When You Print to an HP Color LaserJet =

Article ID: 211857

Article Last Modified on 9/28/2001

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APPLIES TO


 * Microsoft Word 2000 Standard Edition, when used with:
 * Microsoft Windows 95

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This article was previously published under Q211857







SYMPTOMS
When you print documents to some Hewlett-Packard (HP) Color LaserJet printers, some of the colors may be missing from device-independent bitmaps (DIBs).



WORKAROUND
To work around this problem, change the dithering setting for the printer driver to Fine or Coarse instead of None.

NOTE: The method for changing the dithering setting may vary with the specific printer driver you are using.

In Microsoft Windows 95, to change the dithering setting, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the HP Color LaserJet printer icon, and then click Properties.
 * 3) Click the Graphics tab.
 * 4) Under Dithering, click Coarse or Fine, and then click OK.

When you attempt to print the device-independent bitmap, the printer driver re-evaluates the graphic and prints the graphic correctly.



STATUS
Microsoft has confirmed this to be a problem when using the Microsoft products listed at the beginning of this article with the Hewlett Packard Color LaserJet printer driver version 3.78, and the Universal Printer Driver version 4.0, when the following printer settings are used:
 * Dithering = None
 * Resolution = 300 dpi
 * Print True Type as graphics option is selected

Additional query words: laser jet clr

Keywords: kbbug kbnofix kbprint kbgraphic KB211857

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