Microsoft KB Archive/941298

= Error message when you try to access a WebDav shared file from a Windows Vista-based computer: &quot;System error 1397 has occurred. Mutual Authentication failed&quot; =

Article ID: 941298

Article Last Modified on 9/11/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:  On a Windows Vista-based computer, you map a drive to a Web Distributed Authoring and Versioning (WebDav) shared file that is located on an Internet Information Services (IIS) 6.0 server. To map the drive, you use the following command:

NET USE : HTTPS:// / 

Note The  placeholder represents the letter of the drive that you want to map to the shared resource. The  placeholder represents the server on which the shared file is located. The  placeholder represents the shared file to which you want to map the drive. You select a certificate when you are prompted, and you click OK to confirm.

In this scenario, you receive an error message that resembles the following:

System error 1397 has occurred. Mutual Authentication failed. The server's password is out of date at the domain controller.

This problem may also occur when you use the HTTPS protocol to try to access a WebDav shared file on a Java-based WebDav Server.

Notes
 * This problem occurs if mutual authentication is enabled on the server that is running IIS 6.0 server.
 * If you use the HTTP protocol instead of the HTTPS protocol to access the WebDav shared file, this problem does not occur.
 * After the dialog box appears, if you do not click OK to confirm the selection of the certificate within 10 seconds, this problem does not occur.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If you use the Open dialog box in a 2007 Microsoft Office program to access a file by using the HTTPS://SERVERNAME/SHARENAME URL, a dialog box appears. After you select a certificate, and you then immediately confirm the selection, the file will be displayed successfully. You will have read-only permission on the file.

If you use the Open dialog box in a Microsoft Office 2003 program to access a file by using the HTTPS://SERVERNAME/SHARENAME URL, the dialog box that appears differs from the dialog box in a 2007 Office program. After you select a certificate, and you then immediately confirm the selection, the file will be displayed successfully. You have read and write permissions on the file.

If you use the same URL in Windows Internet Explorer to access a file, the dialog box will not be displayed. However, you can access the file successfully.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The SRV_CALL structure is in the server call context. This structure provides the abstraction for a remote server. For more information about the SRV_CALL structure, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms794005.aspx

WebDAV is the set of extensions for the HTTP protocol. WebDAV enables you to edit and to manage files on remote Web servers. Microsoft Office SharePoint Portal Server is an example of a WebDAV location.

For more information about WebDAV, visit the following Microsoft Web sites:

http://msdn2.microsoft.com/en-us/library/aa486282.aspx

http://msdn2.microsoft.com/en-us/library/aa142917.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

324274 How to configure IIS Web site authentication in Windows Server 2003

Additional query words: ERROR_MUTUAL_AUTH_FAILED, error 1397

Keywords: kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB941298

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