Microsoft KB Archive/310740

= A &quot;STOP: 0x1000008E In Emupia2k.sys&quot; Error Message Appears After You Upgrade from Windows 2000 =

Article ID: 310740

Article Last Modified on 7/8/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional Edition

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This article was previously published under Q310740



SYMPTOMS
On a computer that has a Creative Technology Audigy sound card installed, you may receive the following error message on a blue screen after you upgrade the computer from Microsoft Windows 2000 to Windows XP:

STOP: 0x1000008E (c0000005, f80ef98c, f02f3b94, 00000000)In EMUPIA2K.SYS

&quot;KERNEL_MODE_EXCEPTION_NOT_HANDLED_M&quot;

Arguments:

Arg1: c0000005, The exception code that was not handled

Arg2: f80ef98c, The address that the exception occurred at

Arg3: f02f3b94, Trap Frame

Arg4: 00000000

The four parameters in the parentheses may vary, depending on the configuration of your computer.



CAUSE
This behavior occurs because the Windows 2000 device driver for the Audigy sound card is not compatible with Windows XP, and Windows XP does not include an updated device driver for the Audigy sound card.



RESOLUTION
To resolve this behavior, contact Creative Technology, Ltd. (Creative Labs) to obtain an updated audio device driver. Visit the following Creative Americas Web site:

http://www.americas.creative.com



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Creative Technology, Ltd. (Creative Labs), click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kberrmsg kbenv kbsetup kbprb kb3rdparty kbsound KB310740

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