Microsoft KB Archive/264884

= SMS: Windows 2000 Client Video Cannot Be Accelerated During a Remote Control Session =

Article ID: 264884

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q264884



SYMPTOMS
The Video Acceleration feature for Microsoft Windows 2000-based clients is not supported in versions of Systems Management Server (SMS) 2.0 prior to Service Pack 3 (SP3). Therefore, remotely controlling a Windows 2000-based client may be two to six times slower than a similar Remote Control session on a Microsoft Windows NT 4.0-based clients.



CAUSE
The slow performance occurs because there is no video acceleration capability for Windows 2000-based clients in the SMS Remote Control video drivers, which are used to transfer the video during a Remote Control session.

The slow video performance during a Remote Control session is not an indication of poor performance of Windows 2000.



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3.

Additional query words: prodsms

Keywords: kbbug kbclient kbfix kbhelpdesk kbremoteprog kbsmsadmin kbsmsutil KB264884

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