Microsoft KB Archive/917482

= Error message when you click Save on the Global Configuration page of the Sybari Enterprise Manager Web application: &quot;Failed to update scheduler for job StatisticsJob, Access is denied&quot; =

Article ID: 917482

Article Last Modified on 10/25/2007

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APPLIES TO

 Sybari Enterprise Manager 1.1, when used with:  Microsoft Exchange Server 2003 Enterprise Edition

 Microsoft Exchange Server 2003 Standard Edition 

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SYMPTOMS
When you click Save after you modify settings on the Global Configuration page of the Sybari Enterprise Manager Web application, you receive the following error message:

Failed to update scheduler for job StatisticsJob, Access is denied.

You experience this problem if the following conditions are true:
 * Sybari Enterprise Manager build 1.1.64 is installed and configured.
 * You install Microsoft Antigen Enterprise Manager build 9.0.0995.0. Then, you let this program automatically remove Sybari Enterprise Manager.
 * You remove Microsoft Antigen Enterprise Manager. Then, you reinstall Sybari Enterprise Manager build 1.1.64.



CAUSE
This problem occurs because of a corrupted GUID in the DCOM Configuration permissions for the Sybari Enterprise Manager Scheduler service.



RESOLUTION
To resolve this problem, follow these steps: <ol> Start the Component Services Microsoft Management Console (MMC) snap-in. To do this, click Start, click Run, type %windir%\system32\com\comexp.msc, and then click OK.</li> In the left pane, expand Component Services, expand Computers, expand My Computer, and then click DCOM Config.</li> In the right pane, right-click SchedulerService, and then click Properties.</li> Click the Security tab.</li> In the Launch and Activation Permissions area of the Security tab, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Edit.</li> In the Group or user names list, click the corrupted GUID, and then click Remove.

Note The corrupted GUID appears as a series of malformed user IDs. This GUID has a red question mark superimposed over it.</li> Click OK to close the Launch Permission dialog box.</li></ol> </li> In the Access Permissions area of the Security tab, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Edit.</li> In the Group or user names list, click the corrupted GUID, and then click Remove.</li> Click OK to close the Access Permission dialog box.</li></ol> </li> In the Configuration Permissions area of the Security tab, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Edit.</li> In the Group or user names list, click the corrupted GUID, and then click Remove.

Note If a corrupted GUID does not appear in the Group or user names list, skip this step.</li> Click OK to close the Change Configuration Permission dialog box.</li></ol> </li> <li>Click OK to close the SchedulerService Properties dialog box.</li> <li>In the left pane, right-click My Computer, and then click Refresh all components.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Sybari, Antigen, SEM, AEM, MSAEM

Keywords: kbtshoot kbbug kbnofix kbprb KB917482

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