Microsoft KB Archive/841537

= You may receive an access violation error when you print certain HTML-based attachments in Internet Explorer 6 with Service Pack 1 =

Article ID: 841537

Article Last Modified on 9/15/2006

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APPLIES TO

 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Tablet PC Edition

 Microsoft Windows XP Professional</li></ul>

 Microsoft Windows 2000 Service Pack 4</li></ul>

 Microsoft Windows Millennium Edition</li></ul> </li></ul>

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<div class="notice_section">

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

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SYMPTOMS
You may receive an access violation error when you print certain HTML-based attachments in Microsoft Internet Explorer 6 with Service Pack 1.

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RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, install the Internet Explorer update rollup that is described in the following Microsoft Knowledge Base article:

871260 An update rollup is available for Internet Explorer versions 5.x and 6.0

After you install the update rollup, follow these steps to enable the hotfix: <ol> Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TABLE_LAYOUT_CACHE_FIX_KB841537

Note If the  and   registry keys do not exist, create these keys.

To create the  key, follow these steps: <ol style="list-style-type: lower-alpha;"> Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main

</li> Right-click Main, click New, and then click Key.</li> Type FeatureControl for the name of the new key, and then press ENTER.</li></ol>

To create the  key, follow these steps: <ol style="list-style-type: lower-alpha;"> Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl

</li> Right-click FeatureControl, click New, and then click Key.</li> Type FEATURE_TABLE_LAYOUT_CACHE_FIX_KB841537 for the name of the new key, and then press ENTER.</li></ol> </li> In the left pane, right-click Iexplore.exe, and then click Modify.

Note If the Iexplore.exe entry does not exist, follow these steps to create the entry: <ol style="list-style-type: lower-alpha;"> Right-click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TABLE_LAYOUT_CACHE_FIX_KB841537

</li> Click New, click DWORD Value, type Iexplore.exe for the name of the new registry entry, and then press ENTER.</li></ol> </li> In the Edit DWORD Value dialog box, click to select the Hexadecimal option.</li> In the Value data box, type 00000001, and then click OK.</li> <li>Quit Registry Editor.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb KB841537

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