Microsoft KB Archive/235864

= OL2000: (IMO) Save Password Setting Not Saved When Connecting to POP Server =

PSS ID Number: 235864

Article Last Modified on 5/20/2003

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The information in this article applies to:


 * Microsoft Outlook 2000
 * Microsoft Windows Millennium Edition

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This article was previously published under Q235864



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you connect to your Internet Service Provider to retrieve e-mail from a Post Office Protocol (POP) server, your password is not retained even though you have chosen to save the password.



CAUSE
The registry contains incorrect information for the Protected Storage System Provider registry subkey for the user account.



RESOLUTION
Remove the user account information from the Protected Storage System Provider subkey and re-enter your password options.



MORE INFORMATION
The steps to resolve the behavior described in the Symptoms section vary slightly depending on the operating system you are using.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, follow the appropriate steps for your operating system.

Microsoft Windows 95 and Microsoft Windows 98
If your password is not being retained, follow these steps:  Quit all running programs. Click Start, click Run, in the Open box type regedit, and then click OK. Navigate to the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider

 Click the plus sign (+) next to Protected Storage System Provider, right-click the user subkey, and then click Delete.

If user profiles are enabled on the computer, individual user subkey folders may be found at:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider\ 

If all users are experiencing the same difficulty, delete the subkey folders for all users. The subkey regenerates the next time the user logs on. On the Registry menu, click Exit, and then restart the computer.</li> Click Start, point to Settings, and then click Control Panel.</li> Double-click the Mail or Mail and Fax icon.</li> Click Internet E-mail in the services list, and then click Properties.</li> On the Server tab, enter the password, click to select Remember Password, click Apply, and then click OK.</li> Start Outlook on the Tools menu, and then click Send and Receive to test if your password is retained.</li></ol>

NOTE: If user profiles are enabled on the computer and you deleted the Protected Storage System Provider subkey for other users, re-enter the password and select the Remember Password for those profiles. Each user may need to log on to reapply their password settings.

Microsoft Windows NT 4.0
If your password is not being retained, follow these steps: <ol> Quit all running programs.</li> Click Start, click Run, type regedt32 in the Open box, and then click OK.</li> On the Window menu, click HKEY_CURRENT_USER on Local Machine, and then navigate to the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

</li> Click Protected Storage System Provider, click Permissions on the Security menu, and then, depending upon which operating system you are using, follow the appropriate step below: <ul> In Windows NT 4.0:

In Registry Key Permissions, click to select Replace Permission on Existing Subkeys.</li> In Windows 2000:

In the Permissions for the Protected System Storage Provider dialog box, click Advanced; on the Permissions tab, click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box; click Apply, and then click Yes on the Security warning dialog box.</li></ul> </li> In the Name list, ensure that the user currently logged on has Full Control access. Click OK. The following message appears:

Do you want to replace the permission on all existing subkeys within Protected Storage System Provider?

</li> Click Yes.</li> Click to select the user subkey folder, and then press DELETE. If other Windows NT users have the same password retention behavior, delete the subkey folder for those users also.</li> On the Registry menu, click Exit, and then restart the computer.</li> Click Start, click Settings, and then click Control Panel.</li> <li>Double-click the Mail or Mail and Fax icon.</li> <li>Click to select Internet E-mail in the Services list, and then click Properties.</li> <li>On the Server tab, enter the password and click to select Remember Password, click Apply, and then click OK.</li> <li>Start Outlook and on the Tools menu, and then click Send and Receive, to test if your password is retained.</li></ol>

NOTE: If other Windows NT users are having password retention behaviors, re-enter the password and select the Remember Password for those profiles. Each user may need to log on to reapply their password settings.

For additional information about your password not retained in Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

259416 (IMO) Your Password Is Not Retained in Windows 2000

Additional query words: OL2K

Keywords: kbprb KB235864

Technology: kbOutlook2000Search kbOutlookSearch kbWinME kbWinMEsearch kbZNotKeyword3

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