Microsoft KB Archive/187399

= General Protection Fault When You Quit PaperPort Version 5.0 =

Article ID: 187399

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q187399



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
When you quit the Visioneer PaperPort version 5.0 program, you may receive a general protection (GP) fault error message in Explorer.exe.



CAUSE
This issue can occur because PaperPort version 5.0 installs versions of the Twain.dll and Twain_32.dll files that are older than the Windows 98 versions of these files.



RESOLUTION
To resolve this issue, restore the original versions of these files. To do so, use the System File Checker tool in Windows 98 to replace the Twain.dll and Twain_32.dll files. For information about using System File Checker, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 185836

TITLE : Description of the System File Checker Tool (Sfc.exe)



MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: kebugcheckex explorer twain exe 32 dll sfc

Keywords: kb3rdparty kbenv kbgpf kbprb KB187399

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