Microsoft KB Archive/180010

= XADM: Setup Error: An unexpected error has occurred. ID no: c106fbf8 =

Article ID: 180010

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q180010





SYMPTOMS
When you attempt to upgrade a computer running Exchange Server version 5.5, the following error message may appear:

An unexpected error has occurred. ID no: c106fbf8

The Event viewer shows the following information:   Event ID 50: MSExchangeIS [(147)] The database engine could not access the file called c:\exchsrvr\mdbdata\priv.edb

Event ID 50: MSExchangeIS [(147)] The database engine could not access the file called c:\exchsrvr\mdbdata\pub.edb

Event ID 11: MSExchangeIS [(147)] The database engine stopped.

Event ID 10: MSExchangeIS [(147)] The database engine started.

Event ID 2000: Verify that the Microsoft Exchange MTA has started. Consecutive ma-open calls are failing with error 3051. The above events may be repeated several times as the database attempts to stop and restart. After you click OK to continue, the following error message appears:

Error: Your upgrade did not complete successfully. Please restart your Microsoft Exchange Services and your system will behave as it did before the upgrade was attempted.

Please contact Microsoft Product Support Services for more information.

Microsoft Exchange Server Setup

ID no: c1032c08

Microsoft Exchange Server Setup was interrupted before your new software was fully installed. You can run Microsoft Exchange Server Setup in its entirety at a later time to complete the installation.

Click OK to quit Setup. If you attempt to restart Setup again, the following error messages will appear:

Microsoft Exchange Server Setup

While attempting to stop the Microsoft Exchange System Attendant service, the following error was encountered:

The service cannot accept control messages at this time.

Microsoft Windows NT

ID no 0xc0020425

Checking the Event viewer shows:   Event ID 2000: Verify that the Microsoft Exchange MTA has started. Consecutive ma-open calls are failing with error 3051. This event 2000 may be repeated several times in the event log. At this point, the only choice is to click OK to quit Setup again.



CAUSE
During the initial process when Setup is making sure the system is ready for installation, Setup is trying to shut down the following services:
 * Message Transfer Agent (MTA)
 * Internet Mail Service
 * Event service
 * MDB
 * Directory service
 * System Attendant

Setup successfully shuts down the MTA and Internet Mail Service but fails to shut down the Event service.



WORKAROUND
To work around this problem:
 * 1) Restart the server to stabilize the Exchange Server services.
 * 2) Manually stop the event server service.
 * 3) Restart Exchange Server 5.5 Setup.



MORE INFORMATION
Microsoft has confirmed that this is a problem in Microsoft Exchange Serverversion 5.5.

Keywords: kbbug kbpending kbsetup KB180010

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