Microsoft KB Archive/939110

= How to install and to use the Microsoft Product Support Reporting Tool for Live Meeting =

Article ID: 939110

Article Last Modified on 7/11/2007

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APPLIES TO


 * Microsoft Office Live Meeting

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INTRODUCTION
This article describes how to install and to use the Microsoft Product Support Reporting Tool for Microsoft Office Live Meeting.

This tool is a compressed software package that contains scripts and other utilities that you can use to capture important system information, diagnostic information, and configuration information about your computer.



MORE INFORMATION
You can use the Microsoft Product Support Reporting Tool for Live Meeting (MPSRPT_LiveMeeting_X86.exe) to collect detailed information about the current configuration of a computer. The information that you collect helps Microsoft support professionals diagnose problems.

The Microsoft Product Support Reporting Tool for Live Meeting is a self-installing tool. It works on the following operating systems:
 * Microsoft Windows Server 2003
 * Microsoft Windows XP
 * Microsoft Windows 2000
 * Microsoft Windows NT 4.0

Note By default, the tool is installed in the %SystemRoot% folder. However, Windows Vista does not let you install the tool in the %SystemRoot% folder. If you want to use the tool on a computer that is running Windows Vista, you must install it in an alternative location. To do this, run the MPSRPT_LiveMeeting_X86.exe file at a command prompt by using the command-line options.

For more information about how to install the tool in an alternative location, see the MPSRPT_LiveMeeting_Readme.txt file that is provided with the tool.

After you install the MPSRPT_LiveMeeting_X86.exe tool, you can run the MPSRpt.cmd file at a command prompt from the MPSReports\LiveMeeting\Bin folder to collect reports. The tool does not change any registry entries, and it does not modify the Windows operating system.

To install and to use the Microsoft Product Support Reporting Tool for Live Meeting, follow these steps:  Download MPSRPT_LiveMeeting_X86.exe from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

Download the MPSRPT_LiveMeeting_X86.exe package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. Double-click the MPSRPT_LiveMeeting_X86.exe file, and then click Yes to accept the Microsoft Software License Terms.

Note Be patient while the tool collects information. The tool may appear to stop responding for five to fifteen minutes.

The tool creates a .cab file that has the following name:

_MPSReports_ _ .cab

This file is located in the following folder:

%SystemRoot%\MPSReports\LiveMeeting\Cab

The .cab file contains the reports that are generated by the Microsoft Product Support Reporting Tool.

If the .cab file is not created, copy all the files in the %SystemRoot%\MPSReports\LiveMeeting folder to a compressed (zipped) file.

Note The %SystemRoot% folder is the folder where you installed the operating system. Typically, this folder is the C:\Winnt folder or the C:\Windows folder. Send the .cab file or the compressed (zipped) file directly to the Microsoft support professional by using the method that the Microsoft support professional specifies.

For more information about the Microsoft Product Support Reporting Tool, visit the following Microsoft Web site:

http://livemeeting.custhelp.com/cgi-bin/placeware.cfg/php/enduser/fattach_get.php?p_sid=A8zPb6Fi&p_accessibility=0&p_redirect=&p_tbl=9&p_id=683&p_created=1165625947&p_olh=0

Additional query words: 683 support troubleshoot diagnos report mps

Keywords: kbhowto atdownload kbexpertisebeginner KB939110

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