Microsoft KB Archive/194362

= Encarta 99: No Sound in Home Screen, Animations, Interactivities =

Article ID: 194362

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q194362



SYMPTOMS
When you run Encarta Encyclopedia 99, you may not hear any sounds on the Encarta Home Screen, or when you play animations or interactivities.



CAUSE
This behavior can occur if you install a program that uses Macromedia Shockwave Director 6.0 after you install Encarta 99.



RESOLUTION
To resolve this issue, use one of the following methods.

Reinstall Macromedia Director 6.0.1 from the Installation CD-ROM
To reinstall Macromedia Director 6.0.1 from the installation CD-ROM, follow these steps:

 Insert the Encarta Encyclopedia Deluxe 99 or Encarta Reference Suite 99 Installation and Resources CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Encarta 99 from starting automatically. Click Start, and then click Run. In the Open box, type the following line, and then click OK:

 :\support\shkwave\Sw61inst.exe

where is the drive letter of the CD-ROM drive.

Remove and Reinstall Encarta Encyclopedia 99
To remove and reinstall Encarta Encyclopedia 99, follow these steps:

 Insert the Encarta Encyclopedia Deluxe 99 or Encarta Reference Suite 99 Installation and Resources CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Encarta 99 from starting automatically. Click Start, point to Settings, and then click Control Panel.</li> Double-click Add/Remove Programs.</li> Click Encarta Encyclopedia Deluxe 99, and then click Add/Remove.</li> Follow the instructions on the screen to remove Encarta Encyclopedia 99.</li> Click Start, and then click Run.</li> In the Open box, type the following line, and then click OK:

 :\setup.exe

where is the drive letter of the CD-ROM drive.</li> Follow the instructions on the screen to reinstall Encarta Encyclopedia 99.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
Encarta 99 Setup installs Macromedia Shockwave Director 6.0.1, and Encarta 98 Setup installs Macromedia Shockwave Director 6.0. If you install Encarta 98 after you install Encarta 99, the Macromedia Shockwave Director 6.0 installation program in Encarta 98 Setup overwrites some of the Macromedia Shockwave Director 6.0.1 files installed by Encarta 99 Setup.

Additional query words: multi multi-media media mm

Keywords: kb3rdparty kbfaq kbprb kbsetup kbsound KB194362

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