Microsoft KB Archive/218049

= Mailbox Is Not Recognized When You Start Outlook for the First Time on SBS Client =

Article ID: 218049

Article Last Modified on 11/19/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q218049



SYMPTOMS
When you start Microsoft Outlook for the first time on a BackOffice Small Business Server (SBS) client computer, you may receive the following error message with a list of possible mailbox names to choose from

Microsoft Outlook does not recognize:

where mailbox name is the user's logon name.



CAUSE
This behavior may occur when multiple users have similar logon names.



RESOLUTION
To resolve this problem:
 * 1) Click the correct name in the list of mailbox names that is displayed.
 * 2) Click OK.

The next time you log on to Outlook, you are not prompted to choose the correct mailbox name.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook.

Additional query words: smallbiz

Keywords: kbbug kbnofix KB218049

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