Microsoft KB Archive/812956

= Windows Update scan for updates stops responding at 0% =

PSS ID Number: 812956

Article Last Modified on 4/12/2005

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The information in this article applies to:

 Microsoft Windows Update, when used with:  the operating system: Microsoft Windows XP

 the operating system: Microsoft Windows 2000

 the operating system: Microsoft Windows Millennium Edition

 the operating system: Microsoft Windows 98 Second Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you click Scan for updates at the Windows Update Web site, you receive the following message, but then Windows Update stops responding:

Windows Update is looking for available updates... 0% complete

Windows Update does not finish looking for updates.

<div class="cause_section">

CAUSE
This issue may occur if any one of the following conditions are true:
 * You have the NetSonic Internet accelerator installed.
 * The Internet Connections settings are incorrect.
 * There is something wrong with the Windows Script (Visual Basic Scripting engine).

<div class="workaround_section">

WORKAROUND
To work around this issue, use one of the following methods:

Method 1
Before you use Windows Update, temporarily close the NetSonic Internet accelerator: right-click the NetSonic icon on the Windows taskbar, and then click Close.

Method 2
Remove the NetSonic Internet accelerator:
 * 1) Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
 * 2) Select Netsonic in the list of programs, and then click Change/Remove.
 * 3) Follow the instructions that appear on the screen to remove the program.

For more information about the NetSonic Internet accelerator, visit the following NetSonic Web site:

http://www.web3000.com/

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 3
Turn off Automatically detect settings in Microsoft Internet Explorer:
 * 1) Start Internet Explorer, and then on the Tools menu, click Internet Options.
 * 2) Click the Connections tab, and then click LAN Settings.
 * 3) Click to clear the Automatically detect settings check box, and then click OK two times.

Method 4
Manually download and install the Windows Update controls: <ol> Create a folder on your desktop to temporarily store the controls.</li> Visit one of the following Microsoft Web sites to download the Windows Update controls file:  If you are using Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab

</li> If you are using Microsoft Windows 98 or Microsoft Windows Millennium Edition, visit the following Microsoft Web site:

http://v4.windowsupdate.microsoft.com/cab/x86/ansi/iuctl.cabp

</li></ul>

Save the Iuctl.cab file to the folder that you created on your desktop.</li> Right-click the Iuctl.cab file, and then click Extract to.</li> Point to the folder that you created on your desktop, and then click Extract.</li> Open the folder on your desktop, right-click the Iuctl.inf file, and then click Install.</li> Delete the folder that you created on your desktop.</li></ol>

Additional query words: hangs locks kbwinxp windows update site hang at 0% freeze at 0% stay at 0% hang on 0% freeze on 0% stay on 0%

Keywords: kbdownload kberrmsg kbwindowsupdate kbenv kbfix kbprb KB812956

Technology: kbOSWin2000 kbOSWin98SE kbOSWinME kbOSWinSearch kbOSWinXP kbOSWinXPSearch kbWinUpdate kbWinUpdateSearch

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