Microsoft KB Archive/934206

= You cannot use the software inventory method to collect files from a mobile device after you install Microsoft Systems Management Server 2003 Service Pack 3 =

Article ID: 934206

Article Last Modified on 4/27/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
You install Microsoft Systems Management Server (SMS) 2003 Service Pack 3 (SP3) on an SMS 2003 Management Point computer that also has the SMS 2003 Device Management Feature Pack installed. You try to use the software inventory method to collect file information from a mobile device. However, when you click Collected Files in Resource Explorer for a mobile device client, file information is not displayed.



CAUSE
This problem occurs because SMS 2003 SP3 contains a security feature that prevents the SMS Management Point from collecting files from the mobile device.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Device Management Feature Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Systems Management Server 2003 Service Pack 3 (SP3) installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: DMP

Keywords: kbhotfixserver kbfix kbqfe kbexpertiseinter kbsms2003spfix KB934206

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