Microsoft KB Archive/300309

= Unknown Error Code 2147749526 and &quot;Failed to Retrieve Alert Level from the Database&quot; Error Message =

Article ID: 300309

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

-



This article was previously published under Q300309



SYMPTOMS
If you leave the Microsoft Operations Manager (MOM) Administrator console running for an extended period of time (perhaps overnight), you may receive the following error message:

Failed to retrieve the alert level from the database.

The Database is not available. Either the specified database does not exist or the database service is not running.

0x80040e97: Unknown error code 2147749526



CAUSE
This behavior can occur if the MOM Administrator console is open while the OnePoint service on the Database Access Server (DAS) stops and then restarts.



WORKAROUND
To work around this behavior and reduce the frequency of your receiving this error message, avoid leaving the MOM Administrator console running overnight.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you can successfully close and then reopen the MOM Administrator console, you can safely ignore this error message.

Keywords: kbbug kberrmsg kbnofix KB300309

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.