Microsoft KB Archive/326915

= OAER: Outlook Stops Responding and You Receive an Error That References the Pgpexch.dll File =

Article ID: 326915

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q326915



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE
This article describes a problem in which Microsoft Outlook unexpectedly quits (crashes) with the following error signature: App Name    App Version   Module Name    Module Version    Offset - Outlook.exe  Pgpexch.dll            00005b20 where  is a number greater than or equal to 8.5.5104.0, and where   is a number greater than or equal to 5.1.2600.0. Additionally, other offsets are possible.



SYMPTOMS
When you use one of the Outlook products listed at the beginning of this article, you may receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.



CAUSE
This problem may occur if PGP Corporate Desktop is installed on your computer.

PGP is supported by Network Associates Inc., the maker of McAfee.



WORKAROUND
Contact Network Associates Inc. to obtain assistance with removing the PGP software from your computer, or to inquire about updates for the PGP software that may resolve this issue.



MORE INFORMATION
For more information about PGP software, visit the following PGP Web site:

http://www.pgp.com

For information about how to contact Network Associates, Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbnofix kbgrpmose kbdta kbprod2web KB326915

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