Microsoft KB Archive/307622

= Picture It!: Invalid page fault in module unknown =

Article ID: 307622

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Digital Image Pro 10
 * Microsoft Digital Image Pro 9
 * Microsoft Digital Image Suite 9
 * Microsoft Digital Image Suite 10
 * Microsoft Home Publishing 2000 Standard Edition
 * Microsoft Picture It! Digital Image Pro 7.0
 * Microsoft Picture It! Express 9.0
 * Microsoft Picture It! Express 10
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Photo Premium 9
 * Microsoft Picture It! Premium 10
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Digital Image Standard 2006
 * Microsoft Digital Image Starter Edition 2006
 * Microsoft Digital Image Suite 2006

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This article was previously published under Q307622



SYMPTOMS
When you start one of the programs listed in the &quot;Applies To&quot; section, you may receive the following error message:

PIP has caused an Invalid Page Fault in module

Microsoft Digital Image  has encountered an error and needs to close.

When you print from in any of the programs listed in the &quot;Applies To&quot; section, you may receive the following error message:

caused an invalid page fault in module

When you work on a project in any of the programs listed in the &quot;Applies To&quot; section, you may receive you may receive the following error message:

has caused an Invalid Page Fault in module



CAUSE
This issue may occur if the video driver for your video adapter is outdated or is corrupted.



RESOLUTION
To troubleshoot this issue, use one of the following methods.

Method 1: Install the latest video driver
You may be able to resolve this issue by downloading and installing the latest video driver available for your video adapter. Contact your video card manufacturer or computer manufacturer to inquire about how to obtain and install the latest driver for your video adapter.

For information about how to contact your video card manufacturer or computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Start the affected program to see whether the issue is resolved. If you receive the error message again, go to method 2.

Method 2: Reduce the graphics hardware acceleration
To reduce graphics hardware acceleration, follow the steps appropriate for the operating system that you are using.

Microsoft Windows 98, Microsoft Windows 98 Second Edition, and Microsoft Windows Millennium Edition

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then click Graphics.
 * 4) Move the Hardware Acceleration slider to None.
 * 5) Click OK two times.
 * 6) When you are prompted to restart the computer, click Yes.
 * 7) Test to see whether the issue is resolved. If the issue is resolved, you may be able to adjust the hardware acceleration to a level that provides some acceleration, but does not cause the error message.

Microsoft Windows 2000

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab, click Advanced, and then click the Troubleshooting tab.
 * 4) Move the Hardware Acceleration slider to None.
 * 5) Click OK two times.
 * 6) When you are prompted to restart the computer, click Yes.
 * 7) Test to see whether the issue is resolved. If the issue is resolved, you may be able to adjust the hardware acceleration to a level that provides some acceleration, but does not cause the error message.

Microsoft Windows XP

 * 1) Click Start, click Run, type desk.cpl, and then click OK.
 * 2) On the Settings tab, click Advanced.
 * 3) Click the Troubleshoot tab.
 * 4) Move the Hardware acceleration slider to the None setting at the left, and then click OK two times.
 * 5) Test to see whether the issue is resolved. If the issue is resolved, you may be able to adjust the hardware acceleration to a level that provides some acceleration. However, it does not cause the error message.

Windows Vista

 * 1) Click Startvistastartbutton.jpg], type desk.cpl in the Start Search box, and then click desk.cpl in the Programs list.
 * 2) Click Advanced Settings.
 * 3) On the Troubleshoot tab, click Change settings.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
 * 1) In the Display Adapter Troubleshooter dialog box, drag the Hardware acceleration slider to the None setting at the left, and then click OK three times.
 * 2) Test to see whether the issue is resolved. If the issue is resolved, you may be able to adjust the hardware acceleration to a level that provides some acceleration. However, it does not cause the error message.



MORE INFORMATION
For more information about how to troubleshoot graphics issues in Picture It! Publishing, click the following article number to view the article in the Microsoft Knowledge Base:

272193 Picture It!: How to troubleshoot graphics issues

Keywords: kberrmsg kbprb KB307622

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