Microsoft KB Archive/170265

= WD97: Error Opening Korean Document with Numbering in U.S. Word =

Article ID: 170265

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q170265



SYMPTOMS
In Word 97 (the U.S. version), when you open a document created in the Korean version of Word 97, and you then save the document in Rich Text Format (RTF) or HTML format, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click Details, you receive the following message:

WINWORD caused an invalid page fault in module WINWORD.EXE.



CAUSE
This error message occurs when you create a document in the Korean version of Word 97 that contains heading levels with no numbering, numbering with symbol characters, or numbering with other double-byte characters.



RESOLUTION
To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).



STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1

