Microsoft KB Archive/816904

= &quot;A General Network Error Occurred&quot; Error Message When You Send a Message to a Remote Access Client =

Article ID: 816904

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition

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SYMPTOMS
When you try to send a message to a remote access client, you receive the following error message:

The following error occurred during message transfer to the client at computer  :

A general network error occurred.



CAUSE
This issue occurs if both of the following conditions are true:
 * You send the message from a remote access server by using the Send Message option in the Routing and Remote Access Management utility (Rrasmgmt.msc).

-and-
 * The remote access client is connected to the remote access server through a virtual private network (VPN) connection.



WORKAROUND
To work around this issue, ignore the error message, and then resend the message to the remote access client. The error does not recur.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbpending kbbug KB816904

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