Microsoft KB Archive/141674

= PC WSPlus: Err Msg: Cannot Access Your Server =

Article ID: 141674

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Schedule+ 1.0 Standard Edition
 * Microsoft Schedule+ 1.0a

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This article was previously published under Q141674



1.00 1.00a WINDOWS kbenv kberrmsg



SYMPTOMS
When you try to start Microsoft Schedule+, you may see the following error:

Cannot access your server. Do you want to work offline?

NOTE: You can continue to use Schedule+, and a local calendar file (.CAL) file will be created if one does not exist. However, you will not be able to access your server calendar file, and the Open Other's Appt. Books... option will not be available.



CAUSE
This often happens with a new user account, and the SCHEDULE.KEY file is locked open on the server by another process. If the file is locked open, the new users cannot write their hexid number to the file.

NOTE: The SCHEDULE.KEY file contains pointers to each user's hexid .CAL file.



RESOLUTION
To check for and release a file lock, do the following based on the Network Operating System (NOS):

Microsoft Windows NT:


 * 1) Open File Manager.
 * 2) From the File menu, choose Properties. Then select Open by... This will tell you what user or process has the file locked open.
 * 3) Stop the process or have the user log off to eliminate the lock on the file.

Novell NetWare:


 * 1) Run the Monitor NLM at the server or RCONSOLE at a remote workstation.
 * 2) Select File Open/Lock Activity from the Available Options.
 * 3) Remove the lock from the file.



MORE INFORMATION
The above error may also be caused by networking issues. For additional information, please see the following articles in the Microsoft Knowledge Base:

122851 Restoring the SCHEDULE.KEY File

140194 Tuning a Schedule+ 1.0 Installation

102967 Server Service Entries, PART 1

Additional query words: 3.x locked open file schedule plus

Keywords: KB141674

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