Microsoft KB Archive/905858

= The server may stop responding when you try to move a mailbox from one server to another server in Exchange 2000 Server =

Article ID: 905858

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
In a Microsoft Exchange 2000 Server organization, when you try to move a mailbox from one server to another server, the server to which you moved the mailbox may stop responding. Or, both servers may stop responding. Additionally, the Exchange services that are involved in the operation may no longer be available. This behavior also occurs when you try to move a mailbox from one store to another store on the same server.

You must restart the Microsoft Exchange Information Store service on the server or on both servers to resume the Exchange services.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Microsoft Exchange 2000 Server post-Service Pack 3 update rollup before you install the hotfix. For more information about how to obtain these software updates, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug kbpubtypekc KB905858

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