Microsoft KB Archive/934581

= You see a black screen or a still video image after a video works briefly in Communicator 2005 =

Article ID: 934581

Article Last Modified on 5/4/2007

-

APPLIES TO


 * Microsoft Office Communicator 2005

-



SYMPTOMS
When you start a video conversation between a Microsoft Office Communicator 2005 client and a Microsoft Office Communicator 2007 client, the connection is established as expected. However, in Communicator 2005, you see either a black screen or a still video image after the video works briefly.

Note The video stream from the Communicator 2005 client to the Communicator 2007 client works as expected.



CAUSE
The issue occurs because Communicator 2005 cannot handle the new video stream format that is used in Communicator 2007.



How to obtain the hotfix
This issue is fixed in the Communicator 2005 Hotfix Package May 4, 2007. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

934571 Description of the Communicator 2005 hotfix package: May 4, 2007



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbbug kbfix kbpubtypekc KB934581

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.