Microsoft KB Archive/819846

= PRB: &quot;Duplicate Record&quot; Error Message When You Try to Create an Ad That Has the Same Name as an Ad That Was Deleted =

Article ID: 819846

Article Last Modified on 6/19/2003

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APPLIES TO


 * Microsoft TV Basic 1.0

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SYMPTOMS
When you try to create an ad that has the same name as an ad that was deleted, you receive the following error message:

Duplicate record



CAUSE
Microsoft TV Foundation Server is dependent on the Microsoft Commerce Server Business Desk (BizDesk). This problem occurs because BizDesk does not completely remove records that are deleted in Campaign Manager. BizDesk archives deleted records so that you can restore a deleted campaign item (for example, an ad and its associated hierarchy). Therefore, you cannot create an ad that has the same name as an ad that has been deleted.



STATUS
This behavior is by design.



MORE INFORMATION
In BizDesk, you can use Campaign Manager to delete customers, campaigns, or campaign items when they are no longer required. When you delete a customer, BizDesk archives the customer record and all campaigns and campaign items that are associated with that customer record. You can use Campaign Manager to restore this information from the archive.

The Campaign Manager module is organized hierarchically by customer, campaign, and campaign items. When you delete customers, campaigns, or campaign items, the delete process occurs down the hierarchical tree. For example, if you delete a customer, the campaigns and the campaign items for that customer are also deleted.

When you restore campaign items, you must restore up the hierarchical tree. For example, if you want to restore a campaign item, you must also restore the campaign and the customer records that the campaign item is associated with.

