Microsoft KB Archive/917388

= The Fingerprint Reader does not register fingerprints =

Article ID: 917388

Article Last Modified on 5/5/2006

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APPLIES TO


 * Microsoft Fingerprint Reader
 * Microsoft Optical Desktop with Fingerprint Reader

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SYMPTOMS
When you try to register your fingerprint with the Microsoft Fingerprint Reader, the Fingerprint Reader does not register the fingerprint.



CAUSE
This behavior occurs when the Fingerprint Reader is connected to a USB hub.



WORKAROUND
To work around this behavior, connect the Fingerprint Reader to the USB port on the computer.



MORE INFORMATION
For more information about other causes of failure to register fingerprints, click the following article numbers to view the articles in the Microsoft Knowledge Base:

894036 How to clean and maintain your Microsoft Fingerprint Reader device

909129 The Fingerprint Registration Wizard does not run after you install the Fingerprint Reader and the DigitalPersona Password Manager software and then restart the computer

Additional query words: FingerPrint Reader Finger Print FP keyboard Optical Desktop



Keywords: kbprb KB917388

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