Microsoft KB Archive/295763

= Windows NT 4.0 Client Setup May Be Unsuccessful During a Service Pack Installation with Small Business Server 2000 =

Article ID: 295763

Article Last Modified on 1/18/2006

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition

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This article was previously published under Q295763



SYMPTOMS
When you set up a Microsoft Windows NT 4.0-based client computer by using the Small Business Server 2000 Client Setup disk, you may receive the following error message:

Installation of Windows NT 4.0 Service Pack 6 failed. Installation of client applications cannot continue.

Also, in Event Viewer on the client, you may receive the following event in the System log:

Event ID - 4355

Source: NTServicePack

Type: Error

Description: Windows NT Service Pack 6 installation failed. Installation of the Standard Encryption version was attempted on a system with High Encryption.



CAUSE
This problem can occur if the client has a High Encryption version of a Service Pack already installed.



RESOLUTION
To resolve this problem, use either of the following two methods:

Method 1

 * 1) Obtain Service Pack 6 (High Encryption) by means of a download or from a CD-ROM.
 * 2) Install Service Pack 6 (High Encryption) on the Windows NT 4.0-based client.
 * 3) Rerun the client Setup.

Method 2

 * 1) Obtain Service Pack 6 (High Encryption) by means of a download or CD-ROM.
 * 2) Locate the following file:  :\ClntApps\ClientApps5\Osupdates\Nt4sp6\Sp6i386.exe.
 * 3) Save the High Encryption version of the Service Pack in the following folder:  :\ClntApps\ClientApps5\Osupdates\Nt4sp6\.
 * 4) Rename the High Encryption version of the Service Pack to Sp6i386.exe.
 * 5) Rerun the client Setup.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To obtain Windows NT 4.0 Service Pack 6a (High Encryption), refer to the following Microsoft Web site:

http://microsoft.com/ntserver/nts/downloads/recommended/SP6/128bitX86/default.asp

Keywords: kberrmsg kbsetup kbprb KB295763

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