Microsoft KB Archive/829047

= Outlook clients experience slow performance, and multiple event ID 12002 errors are logged in the application log =

Article ID: 829047

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Microsoft Outlook clients may experience slow performance, and multiple event ID 12002 errors are logged in the application log. The event errors are similar to the following event error: Event Type: Error

Event Source: MSExchangeIS

Event Category: Content Engine

Event ID: 12002

Date:

Time:

User: N/A

Computer:

Description:

Error 8000FFFF-80000000 occurred while processing message <> from ' '.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 22-Oct-2003 07:21  6.0.6524.0      3,915,776  Cdoex.dll 22-Oct-2003 07:16  6.0.6524.0        851,968  Davex.dll 22-Oct-2003 07:16  6.0.6524.0         53,248  Davexpc.dll 22-Oct-2003 07:12  6.0.6524.0        131,072  Drviis.dll 22-Oct-2003 07:12  6.0.6524.0        577,536  Dsaccess.dll 22-Oct-2003 06:22  6.0.6524.0        184,320  Dscmsg.dll 22-Oct-2003 06:22  6.0.6524.0        962,560  Emsmdb32.dll 22-Oct-2003 07:15  6.0.6524.0      2,179,072  Ese.dll 22-Oct-2003 07:15  6.0.6524.0         40,960  Eseperf.dll 09-Sep-2003 02:18                      6,991  Eseperf.hxx 22-Oct-2003 07:15                    391,634  Eseperf.ini 22-Oct-2003 07:21  6.0.6524.0      3,575,808  Excdo.dll 22-Oct-2003 07:12  6.0.6524.0        262,144  Exmime.dll 22-Oct-2003 07:16  6.0.6524.0        143,360  Exodbesh.dll 22-Oct-2003 07:16  6.0.6524.0         57,344  Exodbpc.dll 22-Oct-2003 07:16  6.0.6524.0        200,704  Exodbprx.dll 22-Oct-2003 07:16  6.0.6524.0      2,179,072  Exoledb.dll 22-Oct-2003 07:10  6.0.6524.0         81,920  Exosal.dll 22-Oct-2003 07:16  6.0.6524.0        307,200  Exprox.dll 22-Oct-2003 06:25  6.0.6524.0        143,360  Exschema.exe 22-Oct-2003 07:15  6.0.6524.0        315,392  Exsmtp.dll 22-Oct-2003 06:27  6.0.6524.0        675,840  Exwform.dll 22-Oct-2003 07:13  6.0.6524.0         40,960  Jcb.dll 22-Oct-2003 06:02  6.0.6524.0         49,152  Mdbevent.dll 22-Oct-2003 06:19  6.0.6524.0      2,285,568  Mdbmsg.dll 22-Oct-2003 06:04  6.0.6524.0         32,768  Mdbrole.dll 22-Oct-2003 07:13  6.0.6524.0         24,576  Mdbtask.dll 22-Oct-2003 07:09  6.0.6524.0         94,208  Peexch50.dll 22-Oct-2003 07:10  6.0.6524.0        397,312  Phatcat.dll 22-Oct-2003 07:13  6.0.6524.0        532,480  Reapi.dll 22-Oct-2003 07:15  6.0.6524.0        311,296  Resvc.dll 22-Oct-2003 07:11  6.0.6524.0      4,657,152  Store.exe 22-Oct-2003 06:27  6.0.6524.0      3,735,552  Wmtemplates.dll

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 server service pack



MORE INFORMATION
If Exchange 2000 Server is running in a clustered configuration, you must stop the Cluster Service before you install the hotfix. If you do not stop the Cluster Service, you receive the following error message:

Setup has detected that Cluster Service is running on this computer. You must manually shut down the dependent resources using the Cluster Administrator and stop the Cluster Service before continuing. You must manually restart them when finished.

To install the hotfix on a clustered Exchange Server computer, follow these steps.

Note These steps assume that you have two nodes in your Exchange Cluster and that they are named  and. is the active node.
 * 1) Click Start, point to Programs, point to Administrative Tools, and then click Cluster Administrator.
 * 2) Pause  . To do this, right-click Node B in the left pane of Cluster Administrator, and then click Stop Cluster Service.
 * 3) Install the hotfix on , and then restart the computer.
 * 4) When   is finished restart, restart the Cluster Service. To do this, right-click   in the left pane of Cluster Administrator, and then click Start Cluster Service.
 * 5) To install the hotfix on , you must initiate a failover. To do this, right-click   in Cluster Administrator, and then click Initiate Failure.
 * 6) Repeat steps 2 through 4 for.
 * 7) Quit Cluster Administrator.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbfix kbqfe kbexchange2000presp4fix kbbug KB829047

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