Microsoft KB Archive/945294

= You receive an &quot;An unknown error occurred&quot; error message when you try to sign in to the Zune Marketplace =

Article ID: 945294

Article Last Modified on 11/17/2007

-

APPLIES TO


 * Zune Live
 * Zune software

-



SYMPTOMS
You may receive an error message that resembles the following message when you try to sign in to Zune Marketplace:

An unknown error occurred.



CAUSE
This problem occurs if you have not accepted the updated Terms of Service agreement.



THINGS TO TRY
To resolve this problem, follow these steps:  Visit the follow Zune Web site:

http://www.zune.net

 Click sign in, and then sign in by using your Windows Live ID. Verify the information on the your account info page, and then click I Accept. A congratulations page appears. Start the Zune software. Click Sign In, and then sign in by using your Windows Live ID.



MORE INFORMATION
You must accept the updated &quot;Terms of Service&quot; agreement before you can sign in to Zune Marketplace.

Keywords: kbzunesoftware kbzunelive kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB945294

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.