Microsoft KB Archive/185984

= WD97: Outlook Message Icons Remain Unopened with Routed Document =

Article ID: 185984

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q185984





SYMPTOMS
When you route a document (on the File menu, point to Send To and click Routing Recipient) the icon for the mail message does not change from an unread message to a read message, after the recipient opens the message in Microsoft Outlook. Nor does it change even if the recipient edits the attached document.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
For more information about routing documents, click Contents And Index on the Help menu, click the Index tab in Word Help, type the following text

routing documents

and then double-click the selected text to go to the "Route a document" topic. If you are unable to find the information you need, ask the Office Assistant.

Additional query words: mail email e-mail routed routing picture envelope

Keywords: kbbug kbinterop kbpending KB185984

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