Microsoft KB Archive/902336

= You receive a &quot;The specified domain either does not exist or could not be contacted&quot; error message when you try to establish a new Terminal Services connection to a Windows Server 2003-based terminal server =

Article ID: 902336

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard x64 Edition

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to establish a new Terminal Services connection to a Windows Server 2003-based terminal server by using an account from a trusted interoperable Kerberos V5 realm, you may receive the following error message:

The specified domain either does not exist or could not be contacted.

Additionally, you cannot use the Terminal Server User Profile (TerminalServicesProfilePath) property, the Terminal Services Home Directory (TerminalServicesHomeDirectory) property, or other related Terminal Services properties that have been set on the user account.

Note Examples of trusted interoperable Kerberos V5 realms include the Massachusetts Institute of Technology (MIT) realm and the Heimdal realm.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must have Microsoft Windows 2003 Service Pack 1 (SP1) installed.

Restart requirement
You must restart your computer after you apply this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Windows Server 2003, x86-based versions with SP1


WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Warning You may want to remove a user's read permissions to the local Security Accounting Manger (SAM) database or to the Active Directory directory service to prevent the user from logging on to the terminal server. However, if you follow these steps, the user will be able to log on to the terminal server.

To work around this issue, change the Windows registry on the terminal server so that the following are true:
 * The Winlogon process ignores errors when it reads the Terminal Serves configuration data.
 * The Winlogon process reads the DefaultUserConfig data.

To do this, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate the following registry subkey:

 Click Edit, point to New, and then click DWORD Value. In the New Value #1 box, type IgnoreRegUserConfigErrors, and then press ENTER. Right-click IgnoreRegUserConfigErrors, and then click Modify. In the Value data box, type 1, click Decimal, and then click OK.</li> Quit Registry Editor.</li></ol>

Note If you follow these steps, users may be able to log on to the Windows Server 2003 Terminal Services computer. However, users will not be able to read the Terminal Services properties on the mapped Active Directory account. Therefore, users will not be able to access the profile path of the Terminal Server User Profile (TerminalServicesProfilePath) property, of the Terminal Services Home Directory (TerminalServicesHomeDirectory) property, or of other Terminal Services properties that are defined on that account. To resolve the problem, install the hotfix.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party technologies that this article discusses are developed by organizations that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these technologies.

Additional query words: Beta Product Location Hotfix Location

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003presp1fix kbhotfixserver kbwinserv2003sp2fix KB902336

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