Microsoft KB Archive/909669

= The Inetinfo.exe process stops responding unexpectedly on the Exchange Server 2003 server =

Article ID: 909669

Article Last Modified on 10/30/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

-





SYMPTOMS
The Inetinfo.exe process stops responding unexpectedly on the server that is running Microsoft Exchange Server 2003. This problem disrupts messaging services in the Microsoft Exchange organization. This problem occurs when envelope journaling is enabled in Exchange Server 2003.



CAUSE
This problem occurs because a malformed message causes memory corruption. This causes the SMTP service to become unstable, and affects the Inetinfo.exe process.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack (SP1), before you install the hotfix.

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbexchange2003sp1fix kbqfe kbfix kbbug kbpubtypekc KB909669

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.