Microsoft KB Archive/112569

WordArt 2.0 Stops and Doesn't Respond to Mouse Commands

= WordArt 2.0 Stops and Doesn't Respond to Mouse Commands =

Q112569
--- The information in this article applies to:

- Microsoft Publisher version 2.0 ---

SYMPTOMS

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When using Microsoft Publisher 2.0 and WordArt 2.0, Publisher may stop and not respond to mouse commands. The only alternative is to press the ESC key twice to return to the Microsoft Publisher main screen.

CAUSE

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This problem is caused by the presence of an earlier version of CTL3D.DLL in the Windows SYSTEM subdirectory. CTL3D.DLL should be dated no earlier than 6/28/93.

NOTE: Some programs use CTL3D.DLL. As a result, running such a program before running Publisher's Setup program places CTL3D.DLL in memory and Publisher won't be able to update it.

RESOLUTION

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To correct this problem, exit and restart Windows. Before running any other programs, re-install Publisher.

STATUS

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Microsoft has confirmed this to be a problem in Publisher version 2.0. This problem was corrected in Publisher version 2.0a. The newer version of CTL3D.DLL has been included with other Microsoft products, which include WordArt. Newer versions of WordArt use the CTL3DV2.DLL as a replacement.

To obtain Publisher verssion 2.0a, call the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call the Microsoft International Sales Information Center at (425) 936-8661.

Additional query words: 2.0 mspub w_wordart freeze lock pub20 up locked hangs freezes locks custsales