Microsoft KB Archive/195326

Err Msg: All the Necessary Add-On Pack Files Can’t Be Found

PSS ID Number: Q195326 Article last modified on 11-05-1998

WINDOWS:99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Graphics Studio Greetings 99 == Microsoft Graphics Studio Home Publishing 99 == 

= SYMPTOMS =

When you attempt to merge an add-on pack you downloaded from the Greetings 99 or Home Publishing 99 Web site, you may receive the following error message:

All the necessary add-on pack files can’t be found. Try quitting Microsoft Home Publishing, double-clicking the add-on pack, and then restarting.

If the problem continues, check the Web site for more information.

= CAUSE =

This behavior can occur if the there was a problem downloading the add-on pack.

= RESOLUTION =

To resolve this issue, delete the expanded add-on pack files, and then extract the files again. To do this, follow these steps:


 * 1) Click Start, point to Programs, and then click Windows Explorer.
 * 2) In the All Folders pane, double-click the Program Files folder.
 * 3) Double-click the Microsoft Home Publishing folder.
 * 4) Double-click the Merge2 folder.
 * 5) On the Edit menu, click Select All.
 * 6) Press the DELETE key. If you are prompted to confirm the deletion, click Yes To All.
 * 7) Locate the original add-on pack you downloaded from the Greetings 99 or Home Publishing 99 Web site, and then double-click the add-on pack to extract the files.
 * 8) Start Greetings 99 or Home Publishing 99, and then attempt to merge the add-on pack.

If you continue to receive the error message, download the add-on pack again from the following Microsoft Web site:

http://home-greetings.com/default.asp

NOTE: If you purchased the add-on pack, you can download the pack again free of charge.

= MORE INFORMATION =

Issues related to searching, browsing, or purchasing the add-on pack, as well as billing and refunds are all handled through the e-mail-based, self-help support system that is available on the Greetings 99 and Home Publishing 99 Web sites. The support for this part of the add-on pack integration process is handled by MSN Customer Service.

NOTE: You can also contact MSN Customer Service by dialing (800) 386-5550.

= Additional query words: gr99 greet99 hp99 addon aop =

Keywords : kberrmsg kbsetup kbdta Version : WINDOWS:99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.