Microsoft KB Archive/892559

= Sounds do not play after you resume Windows from hibernation on a computer that is running Windows XP Service Pack 2 =

Article ID: 892559

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
On a computer that is running Microsoft Windows XP Service Pack 2 (SP2), sounds do not play after you resume Windows from hibernation.

If you restart the computer, Windows plays sounds as you expect.



CAUSE
This problem occurs because a race condition exists in the Portcls.sys driver. This driver is a Windows Audio Class driver. A race scenario may occur when the following conditions are true:
 * The Portcls.sys driver receives an IRP_MJ_DEVICE_CONTROL request after Windows resumes from hibernation.
 * The Portcls.sys driver has not yet returned to the PowerDeviceD0 (D0) power state.

Note A device that is Advanced Configuration and Power Interface (ACPI) compliant has four power states. The D0 state represents the working power state. The D1 through D3 power states represent the sleeping power states.

In this scenario, the Portcls.sys driver may mark the control I/O request packet (IRP) as STATUS_PENDING. However, it never completes the IRP. The upper-level components in the Audio stack that wait for this IRP to be completed block all additional audio requests. Therefore, audio files do not play after you resume Windows from hibernation.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  22-Mar-2005  03:43  5.1.2600.2637     145,920  Portcls.sys 25-Feb-2005 03:53  6.1.22.4          371,936  Updspapi.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver KB892559

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