Microsoft KB Archive/87354

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Intel SatisFAXtion File CASMGR.EXE May Cause Windows to Hang

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Q87354

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11

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SYMPTOMS
Intel Technical Support has confirmed that the Intel SatisFAXtion driver, CASMGR.EXE, may cause Windows 3.1 to hang when entering 386 enhanced mode if CASMGR is configured to use expanded memory.

CAUSE
The SatisFAXtion Setup program sets up CASMGR.EXE to start from the AUTOEXEC.BAT file. CASMGR uses expanded memory if it's available, and this may conflict with the page frame that Windows 386 enhanced mode establishes.

WORKAROUND
To disable CASMGR's use of expanded memory:


 * 1) From the FAX subdirectory, type setup.
 * 2) Choose the Advanced option.
 * 3) Choose Technical Options.
 * 4) In the CASMGR Usage section, choose the option to not use expanded memory.

Disabling this option should allow SatisFAXtion to work in Windows 386 enhanced mode.

For more information on this problem, contact Intel Technical Support at (503) 629-7000.

Intel Satisfaxtion is manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3.10 3.11 hang lockup not load expanded Satisfaction EMS 3rdparty

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Issue type :

Technology : kbWin3xSearch kbWin310 kbWin311