Microsoft KB Archive/311203

= Error Message While Installing a New Program: Ikernel Caused an Invalid Page Fault in Module Unknown =

Article ID: 311203

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q311203



SYMPTOMS
When you try to install a program, you may receive an error message similar to one of the following:

Ikernel caused an Invalid Page Fault in module unknown.

Setup failed to launch installation engine, no such interface supported.

Error extracting support files: Class not registered.



CAUSE
This issue may occur when there are damaged files in the C:\Program Files\Common Files\Install Shield folder.

The Install Shield folder is similar to C:\WINDOWS\TEMP folder. After you install the program, the contents of this folder are no longer needed or used.



RESOLUTION
To resolve this issue, delete the Install Shield folder.
 * 1) Start Windows Explorer.
 * 2) Browse to C:\Program Files\Common Files\Install Shield.
 * 3) Right-click the folder, and then click Delete on the shortcut menu.

When the confirmation message appears, click Yes.
 * 1) Restart your computer.

Additional query words: wmehemnov w98hemnov installshield

Keywords: kberrmsg kbprb KB311203

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