Windows 98/4.10.1546/support.txt

Microsoft Windows 98 README for Product Support July 1997

(c) Copyright Microsoft Corporation, 1997

This document provides complementary or late-breaking information to supplement the Microsoft Windows 98 documentation.

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CONTENTS -

SUPPORT SERVICES Standard Support Other Microsoft Fee-Based Services

SUPPORT SERVICES

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If you have a question about Microsoft Windows 98, first look in the printed documentation or consult online Help. You can also find late-breaking updates and technical information in the online documents that came with Windows 98 (for more information about these, see Readme.txt). These files provide general information that became available after the books in the product package were published. If you cannot find the answer, use the services listed below or contact your computer system vendor. Your computer system vendor might also provide electronic information services with support information specific to your hardware.

Standard Support

Your Original Equipment Manufacturer (OEM) provides standard support for Microsoft Windows 98. Standard product support for this copy of Windows 98 is not provided by Microsoft Corporation or its subsidiaries. For product support, please refer to your computer manufacturer's support number provided in the documentation for your computer.

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

problem occurred.
 * The version number of the Microsoft product that you are using.
 * The type of hardware that you are using.
 * The exact wording of any messages that appeared on your screen.
 * A description of what happened and what you were doing when the
 * A description of how you tried to solve the problem.

Microsoft AnswerPoint Information Services

AnswerPoint Information Services provides you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low and no cost information services 24 hours a day, 365 days a year.

Internet services (World Wide Web and FTP sites)

Customers access the Microsoft Frequently Asked Questions, Software Library, and Knowledge Base more than 850,000 times each week at our Internet sites. Additional community services and technical information, such as customer-to- customer newsgroups, is also readily available. It’s easy to search through these technical sources to find what you need. If you’re an Internet user, you can access this no-charge information (connect charges may apply) at the following locations:


 * The World Wide Web site is located at http://www.microsoft.com
 * The FTP site is located at ftp.microsoft.com

The Microsoft Network (MSN) and other online services

You can access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, customer-to-customer Bulletin Board Services, and other technical information on MSN and other online services. To access Microsoft services on MSN, click Go To Other Location on the Edit menu, and then type MSSUPPORT.

Microsoft TechNet

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows- and Macintosh-based programs. As a TechNet user you receive:

operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information. Microsoft Software Library.
 * Twelve monthly compact discs containing the Microsoft Knowledge Base, Microsoft
 * Twelve monthly supplemental (drivers and patches) compact discs containing the
 * A 20% discount on Microsoft Press books.

For more information about Microsoft TechNet in the United States and Canada, call (800) 344-2121 ext. 3024 between 7:00 A.M. and 7:00 P.M. central time, Monday through Friday. Outside the U.S. and Canada, contact your Microsoft subsidiary, or call (303) 684-0914.

Microsoft Developer Network Library (MSDN)

CD-ROM-based MSDN is the comprehensive source of programming information and toolkits for those who write programs for the Microsoft Windows, Windows 98, and Windows NT operating systems, or who use Microsoft products for development purposes. Members with an MSDN annual subscription are kept up-to-date through regular deliveries of information, a newsletter, and other information sources. For more information or to subscribe, call (800) 759-5474.

Microsoft Download Service (MSDL)

The Microsoft Download Service contains sample programs, device drivers, patches, software updates, and programming aids. Direct modem access to MSDL is available by dialing (425) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips

This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call (800) 936-4200.

Other Microsoft Fee-Based Services --

AnswerPoint Priority

AnswerPoint Priority fee-based options provide you with 24 hours a day, 7 days a week access to Microsoft support engineers.

Priority Desktop

Priority Desktop provides technical product support for Microsoft home products, desktop programs (excluding Microsoft Access), and desktop systems products, including networking and connectivity issues. Assistance with desktop programs covers usability issues and non-programming issues including: product features, menu commands, formatting, setup, and aspects of the user interface. Choose from a variety of pay per incident and annual account options, which include toll-free priority telephone access to support engineers 24 hours a day, 7 days a week.

Other AnswerPoint fee-based options include:
 * Priority Office Developer
 * Priority Developer
 * Priority Comprehensive
 * AnswerPoint Consulting Line

For additional information or to purchase any of the AnswerPoint fee-based options, call Microsoft Support Sales at (800) 936-3500 from 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. Please note that technical assistance is not available through this number.