Microsoft KB Archive/823059

= Cannot Populate List of Process Templates =

Article ID: 823059

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Accelerator for RosettaNet 2.0 Enterprise Edition

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SYMPTOMS
When you try to open the BizTalk Accelerator for RosettaNet 2.0 Administration console, you may receive the following error message:

Unable to populate the list of process templates

When you click OK, the Administration console opens, but the Process Templates node is empty. If you click the Relations node, you may receive the following error message:

Unable to populate the list of relations.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The P1 version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version    Size     File name -  18-Jun-2003  18:15  3.0.554.0  104,448  Paobjectmodel.dll 18-Jun-2003 18:15  3.0.554.0  107,520  Rnadmin.dll 18-Jun-2003 18:15  3.0.554.0  509,952  Pipwizard.exe Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.



WORKAROUND
This behavior occurs because the user account that is being used to open the Administration console is not a local administrator on the server. To work around this issue, make the user a member of the local Administrators group.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbfix kbbug KB823059

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