Microsoft KB Archive/328773

= Task Scheduler Jobs Do Not Work and Generate Error Code 0x8004130f Intermittently =

Article ID: 328773

Article Last Modified on 2/20/2007

-

APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

-



This article was previously published under Q328773



SYMPTOMS
If you are running many Task Scheduler jobs each day by using a user account on a multiprocessor computer, and if some of the jobs run multiple times a day, the jobs may intermittently lose their credentials and not run. When this occurs, you find entries that are similar to these in the Schedlgu.txt file in the Windows folder:

&quot; &quot;   ** ERROR **

The attempt to retrieve account information for the specified task failed; therefore, the task did not run. Either an error occurred, or no account information existed for the task. The specific error is:

0x8004130f: No account information could be found in the Task Scheduler security database for the task indicated.

If you open the properties for the affected jobs, you see that the account that you are logged on with is specified as the account that the job runs under, no matter which account was specified before.



CAUSE
In a rare combination of circumstances, the credential database that Task Scheduler uses may become corrupted. The credentials are removed when the corruption is detected. The user interface shows the current user name in the job properties when you open a job after it loses its credentials.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version         Size     File name ---  15-Jan-2003  19:13  4.71.2195.6654  123,664  Mstask.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbsysadmin kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB328773

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.