Microsoft KB Archive/838971

= An access violation occurs in Lsass.exe when you run Diskeeper Administrator in Windows Server 2003 =

Article ID: 838971

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you run the Diskeeper Administrator Edition software from Executive Software on your Microsoft Windows Server 2003-based computer, an access violation may occur in the Lsass.exe process.



CAUSE
This problem may occur if your computer is configured to audit logon events.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version            Size    File name ---  03-May-2004  21:47  5.2.3790.161       64,000  Eventlog.dll 03-May-2004 21:47  5.2.3790.169      801,280  Lsasrv.dll

Windows Server 2003, 64-Bit Edition
  Date         Time   Version            Size    File name -  11-May-2004  20:16  5.2.3790.170      167,936  Eventlog.dll     IA-64 11-May-2004 20:16  5.2.3790.170    2,038,784  Lsasrv.dll       IA-64



WORKAROUND
To work around this problem, do not audit logon events. To configure this security setting, open the appropriate policy, and then expand the following nodes of the console tree:

Computer Configuration\Windows Settings\Security Settings\Local Policies\Audit Policy

For specific instructions about how to configure auditing policy settings, see Windows Server 2003 Help.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbhotfixserver kberrmsg kbbug kbfix kbwinserv2003presp1fix KB838971

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