Microsoft KB Archive/840391

= Internet Explorer 6 stops responding when it is started from a JScript hyperlink or from a JavaScript hyperlink in an Office document =

Article ID: 840391

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1, when used with:
 * the operating system: Microsoft Windows XP Professional SP1

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SYMPTOMS
You have Internet Explorer 6 Service Pack 1 installed on your computer. If you click a hyperlink in a Microsoft Office document, and the hyperlink uses JavaScript or JScript, an Internet Explorer window opens. However, Internet Explorer then stops responding, and the target of the hyperlink is not loaded.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name 14-Apr-2004 21:46  6.0.2800.1419  2,795,520  Mshtml.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB840391

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