Microsoft KB Archive/243573

= Error Message: The File .tmp Could Not be Opened. =

Article ID: 243573

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft FrontPage 98 Standard Edition

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This article was previously published under Q243573



SYMPTOMS
When you attempt to open an image with an external image editor, the following error message may occur:

The file .tmp could not be opened. Please make sure the file extension is correct.



CAUSE
When you use an external image editor, the extension of the image is not passed to the editor. Some editors cannot properly edit images without the proper extension.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next FrontPage 98 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time    Version      Size    File name     Platform -  09/21/1999  06:12p           1,598,736 Fpeditor.exe  i386 09/21/1999 06:12p           1,509,136 Fpexplor.exe  i386



STATUS
Microsoft has confirmed that this is a problem in Front Page 98 for Windows.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB243573

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