Microsoft KB Archive/262530

= OFF: Office Program Opens Slowly With Norton Installed =

Article ID: 262530

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q262530



SYMPTOMS
When you open one of the Microsoft Office programs listed at the beginning of this article, the program may open slowly.



CAUSE
This behavior may occur if you have any of the following programs installed on your computer.


 * Norton AntiVirus 2000
 * Norton AntiVirus 2001
 * Norton AntiVirus 2002
 * Norton SystemWorks 2000
 * Norton SystemWorks 2001
 * Norton SystemWorks 2002



WORKAROUND
For additional information on the Norton AntiVirus Office Plug-in, click the article number below to view the article in the Microsoft Knowledge Base:

329820 OFF: Latest Information on Using Microsoft Office with the Norton AntiVirus Plug-In for Microsoft Office

For more information about your Norton AntiVirus or Norton SystemWorks software, see your product documentation.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

