Microsoft KB Archive/193698

OFFUP-Using AOL To Download Components From Office Update Web

PSS ID Number: Q193698 Article last modified on 05-28-1999

WINDOWS:1.0

WINDOWS

=
=========================================================

= SYMPTOMS =

This article discusses downloading components from the Office Update Web site if you are using America OnLine (AOL) as your Internet Service Provider (ISP).

NOTE:

AOL customers who download SR-1 and/or SR-2 are experiencing the following:

  The customer downloads the update and receives a message indicating the download was complete.   They next attempt to install the .exe file and receive the following error message: Required Source Cannot Be Located   After they receive this message, they go to the Acceptance of Agreement and click OK and get this error message: A required resource appears to be corrupted 

= WORKAROUND =


 * 1) Make the connection to their ISP, and minimize the AOL browser.
 * 2) Open Internet Explorer to go to the Office Update site.
 * 3) Download SR-1 or SR-2 (with Anti-Virus disabled).
 * 4) Begin the installation process (with Anti-Virus disabled).
 * 5) Installation is complete.

The following steps may assist you in successfully downloading components:


 * 1) Establish an Internet connection by letting AOL dial and connect to the internet.
 * 2) Minimize AOL.

NOTE: Do not exit AOL, you must leave AOL running to provide the Internet connection.

  Launch the stand alone version of Internet Explorer.   In the Address Bar, type “http://officeupdate.microsoft.com” (without the quotation marks) and press ENTER.   Attempt to download the component again. 

= MORE INFORMATION =

= HOW TO ORDER OFFICE 97 SERVICE RELEASE 2 (SR-2): =

You may order it directly from:

http://officeupdate.microsoft.com/Articles/sr2directdrive.htm.

= SUBMITTING A WEB RESPONSE INCIDENT: =

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below.


 * 1) Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 * 2) Click Member Services.
 * 3) Click Office Update Technical Support.
 * 4) Click Office Update Support Form.
 * 5) * You may be prompted to establish a Registration ID, if you haven’t already done so, which you can use to obtain many Microsoft products or services.
 * 6) * To establish the ID, enter your e-mail address in the space provided and click Continue.
 * 7) * If you do not have an e-mail address, you can quickly get one by clicking: hotmail.com on the registration page.
 * 8) After you enter your e-mail address, click Continue.
 * 9) Type your Password.
 * 10) * If you can’t remember your password, click E-mail My Password and we will send it to you.
 * 11) Provide the following information in the space provided:
 * 12) * Your Computer
 * 13) ** Operating System
 * 14) ** Internet Browser
 * 15) ** Computer Make
 * 16) ** Computer Model
 * 17) ** CPU Speed
 * 18) ** Memory
 * 19) * The Problem
 * 20) ** Describe only one problem at a time. If you are having more than one problem, please submit them seperately.
 * 21) ** Issue Type
 * 22) ** Component Name
 * 23) ** URL Address
 * 24) ** Error Type
 * 25) ** Question Title
 * 26) ** Detailed Problem Description
 * 27) ** Check one of the following:
 * 28) *** I can duplicate this problem.
 * 29) *** I can connect to other Web sites such as http://www.microsoft.com
 * 30) *** It previously worked for me but is not working now.
 * 31) *** It has never worked.
 * 32) * Contact Information
 * 33) ** E-mail Address
 * 34) ** Phone Number
 * 35) ** Fax Number
 * 36) ** Time Zone
 * 37) When the request form has been completed:
 * 38) * Click Finish to submit your request.
 * 39) * You should receive a response within one business day.

Additional query words: offup

=
========================================================= Keywords : kbofficeupdate Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.