Microsoft KB Archive/895173

= You may not be able to use the Backup utility to perform a backup operation when you use 8mm AIT 1 tape media in the German version of Windows Server 2003 or of Windows XP =

Article ID: 895173

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP for Itanium-based Systems Version 2003

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SYMPTOMS
When the following conditions are true, you may not be able to use the Backup utility to perform a backup operation:
 * You use the German version of Microsoft Windows Server 2003 or the German version of Microsoft Windows XP.
 * You use 8mm Advanced Intelligent Tape 1 (AIT 1) tape media in an AIT tape drive to back up your data.



CAUSE
This problem occurs because information about the 8mm AIT 1 tape media is not included in the Ntmsdba.dll file that is included with the German version of Windows Server 2003 and with the German version of Windows XP.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions   Date         Time   Version          Size  File name ---  24-Mar-2005  00:10  5.2.3791.294  177,152  Ntmsdba.dll 24-Mar-2005 00:10  5.2.3791.294  445,440  Ntmssvc.dll 25-Feb-2005 03:51  6.1.22.4      371,936  Updspapi.dll 23-Mar-2005 00:57  5.2.3791.294   59,392  Ws03res.dll Windows Server 2003, Itanium-based versions   Date         Time   Version            Size  File name  Platform 24-Mar-2005 00:10  5.2.3791.294    452,096  Ntmsdba.dll   IA-64 24-Mar-2005 00:10  5.2.3791.294  1,273,856  Ntmssvc.dll   IA-64 25-Feb-2005 03:52  6.1.22.4        639,712  Updspapi.dll  IA-64 23-Mar-2005 00:50  5.2.3791.294     58,880  Ws03res.dll   IA-64 23-Mar-2005 00:57  5.2.3791.294     59,392  Wws03res.dll    x86

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Windows XP Service Pack 1 or Windows XP Service Pack 2 to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions   Date         Time   Version           Size  File name 11-May-2005 17:46  5.1.2600.1684  166,912  Ntmsdba.dll 11-May-2005 17:46  5.1.2400.1684  392,704  Ntmssvc.dll 11-May-2005 00:13  5.1.2600.1684  594,432  Xpsp2res.dll 11-May-2005 00:15  5.1.2600.1684    7,168  Xpsp3res.dll 11-May-2005 17:41  5.1.2600.2674  179,200  Ntmsdba.dll 11-May-2005 17:41  5.1.2400.2674  435,200  Ntmssvc.dll 10-May-2005 23:44  5.1.2600.2674   17,920  Xpsp3res.dll Windows XP Professional, Itanium-based versions   Date         Time   Version             Size  File name      Platform -  11-May-2005  17:46  5.1.2600.1684    459,264  Ntmsdba.dll    IA-64 11-May-2005 17:46  5.1.2400.1684  1,404,928  Ntmssvc.dll    IA-64 11-May-2005 00:27  5.1.2600.1684    593,920  Xpsp2res.dll   IA-64 11-May-2005 00:28  5.1.2600.1684      6,656  Xpsp3res.dll   IA-64 11-May-2005 00:13  5.1.2600.1684    594,432  Wxpsp2res.dll    x86 11-May-2005 00:15  5.1.2600.1684      7,168  Wxpsp3res.dll    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 1.



MORE INFORMATION
After you apply the hotfix, delete the Removable Storage database. Then, restart the Removable Storage service. To do this, follow these steps:
 * 1) At a command prompt, type net stop ntmssvc.
 * 2) To back up the Removable Storage database, copy the files in the %systemroot%\System32\Ntmsdata folder to a secure temporary folder.
 * 3) Delete the %systemroot%\System32\Ntmsdata folder.
 * 4) Start the RSM service by typing Net start ntmssvc at a command prompt.

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinserv2003sp1fix kbbug kbfix KB895173

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