Microsoft KB Archive/942691

= The Exchange 2003 Setup program deletes all empty folders and empty subfolders in the Exchange 2003 installation folder when you remove an Exchange 2003 component =

Article ID: 942691

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you use the Microsoft Exchange Server 2003 Setup program to remove an Exchange 2003 component, the removal process deletes all empty folders and empty subfolders in the Exchange 2003 installation folder.

This behavior may cause unexpected results. For example, mail delivery may fail.

Note By default, the Exchange 2003 installation folder resides in the following location:

%ProgramFiles%\exchsrvr



WORKAROUND
To work around this behavior, re-create the folders that were deleted by the Exchange Server 2003 Setup program.

Examine the Exchange Setup Progress.log file to determine which folders were deleted. The Exchange Setup Progress.log file contains information that resembles the following: [19:54:05] Entering CFileManager::ScDeleteEmptyDirectories [19:54:05] Entering CFileManager::ScDeleteEmptyDirectories [19:54:05] Entering CFileManager::ScDeleteEmptyDirectories [19:54:05] Removing empty directory &quot;D:\Program Files\Exchsrvr\Mailroot\vsi 1\BadMail&quot; [19:54:05] Leaving CFileManager::ScDeleteEmptyDirectories [19:54:05] Entering CFileManager::ScDeleteEmptyDirectories [19:54:05] Removing empty directory &quot;D:\Program Files\Exchsrvr\Mailroot\vsi 1\PickUp&quot; [19:54:05] Leaving CFileManager::ScDeleteEmptyDirectories [19:54:05] Entering CFileManager::ScDeleteEmptyDirectories [19:54:05] Removing empty directory &quot;D:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue&quot; [19:54:05] Leaving CFileManager::ScDeleteEmptyDirectories [19:54:05] Removing empty directory &quot;D:\Program Files\Exchsrvr\Mailroot\vsi 1&quot; [19:54:05] Leaving CFileManager::ScDeleteEmptyDirectories [19:54:05] Removing empty directory &quot;D:\Program Files\Exchsrvr\Mailroot&quot; [19:54:05] Leaving CFileManager::ScDeleteEmptyDirectories [19:54:05] Entering CFileManager::ScDeleteEmptyDirectories [19:54:05] Removing empty directory &quot;D:\Program Files\Exchsrvr\MDBDATA&quot;



STATUS
This behavior is by design.

Keywords: kbexpertiseinter kbtshoot kbprb KB942691

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