Microsoft KB Archive/137114

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Can't Access Compact Disc If Wrong Speed Set in Windows 95

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Q137114

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The information in this article applies to:


 * Microsoft Windows 95
 * Microsoft Publisher for Windows 95, version 3.0 on CD-ROM
 * Microsoft Publisher for Windows, versions 2.0 on CD-ROM, 2.0a on CD-ROM
 * Microsoft PowerPoint for Windows 95, version 7.0
 * Microsoft Office for Windows 95, version 7.0
 * Microsoft Office for Windows, versions 4.2-CD, 4.3-CD

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SYMPTOMS
If you install Publisher or Office from compact disc under Windows 95, you may receive one of several error messages similar to:

D:\ is not accessible.

The device is not ready.

You can also receive these error messages accessing clip art on compact disc or playing Media Clips from compact disc.

CAUSE
These problems can occur if Windows 95 Setup did not correctly identify which CD-ROM drive you have. If Windows 95 can't identify your CD-ROM drive, it will optimize the access pattern for a quadruple-speed drive. If you do not have a quadruple-speed drive, you can get a variety of errors trying to install or run programs from a compact disc.

RESOLUTION
 Using the right mouse button, click the My Computer icon and then click Properties. Click the Performance tab and click File System. Click the CD-ROM tab.  Choose the entry from the Optimize Access Pattern For list that most closely matches your CD-ROM drive. The available choices are: No read-ahead

Single-speed drives

Double-speed drives

Triple-speed drives

Quad-speed or higher  Click OK. Restart Windows 95.

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.00 2.00 powerpoint w_powerpt powerpt powerpnt w_office msoffice office mspub w_mspub hang lock freeze setup access retry cancel install installation 95

Keywords : kbenv kbhw kbtshoot

Issue type : kbprb

Technology : kbOfficeSearch kbPowerPtSearch kbWin95search kbPublisherSearch kbPowerPt700 kbZNotKeyword2 kbOffice95Search kbOffice95 kbZNotKeyword3 kbPowerPt700Search kbOffice430 kbOffice420 kbPublisher200 kbPublisher300 kbPublisher200a kbWin95