Microsoft KB Archive/239001

= OLEXP: Problems with HP PrecisionScan Software and Windows Messaging =

Article ID: 239001

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0

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This article was previously published under Q239001



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
After you install Windows Messaging and Microsoft Fax in Windows 98, the Scan to Mail command in the Hewlett-Packard (HP) PrecisionScan software starts Windows Messaging instead of Outlook Express as you expect.



CAUSE
This behavior occurs because the HP PrecisionScan software makes a MAPI call to start the target mail program, and Windows Messaging makes itself the default MAPI client.



RESOLUTION
To resolve this issue, use one of the following methods.

Outlook Express 4.x

 * 1) On the Tools menu, click Options.
 * 2) On the General tab, click to select the Make Outlook Express my default email program" check box.
 * 3) On the General tab, click to select the Make Outlook Express my default Simple MAPI client check box.
 * 4) Click OK, and then click OK when you are prompted to restart your computer.

Outlook Express 5

 * 1) On the Tools menu, click Options.
 * 2) On the General tab, click Make Default next to This application is the default Mail handler.
 * 3) Click Apply, and then click OK.



MORE INFORMATION
For additional information about setting Outlook Express as the default MAPI client, please click the article number below to view the article in the Microsoft Knowledge Base:

178077 Set Outlook Express as Your Default Simple MAPI Client

NOTE: When Outlook Express is set as the default Simple MAPI client, the Scan to Mail command in the HP PrecisionScan software does work, but Microsoft Fax does not work. To make Fax work again, you must set Outlook Express not to be your default Simple MAPI client.

Keywords: kbenv kbprb kb3rdparty KB239001

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