Microsoft KB Archive/918967

= FIX: Internet Explorer 6 may unexpectedly exit when you view a Web page that sets a scroll bar style attribute for an element =

Article ID: 918967

Article Last Modified on 5/11/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
Consider the following scenario. You create an HTML page. The HTML page sets one or more of the following scroll bar style attributes for an element:
 * scrollbar-3dlight-color
 * scrollbar-arrow-color
 * scrollbar-base-color
 * scrollbar-darkshadow-color
 * scrollbar-face-color
 * scrollbar-highlight-color
 * scrollbar-shadow-color
 * scrollbar-track-color

In this scenario, when you view the HTML page, Microsoft Internet Explorer 6 may unexpectedly exit (crash). Additionally, you may receive an error message that resembles the following:

Internet Explorer has encountered a problem and needs to close.

Note This problem only occurs on Windows XP Service Pack 2 (SP2)-based computers.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, remove the scroll bar style attributes from the HTML page.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

