Microsoft KB Archive/318119

= The custom layout in an e-mail message does not appear as expected in the Preview pane in Outlook 2002 =

PSS ID Number: 318119

Article Last Modified on 3/25/2004

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The information in this article applies to:


 * Microsoft Outlook 2002 Service Pack 2 (SP-2)
 * Microsoft Outlook 2002 Service Pack 1 (SP-1)

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This article was previously published under Q318119





IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
If you preview an e-mail message that has a custom layout in the Preview pane in Microsoft Outlook 2002, the custom layout does not appear as expected, and you receive the following error message:

This item contains active content that cannot be displayed in the preview pane. Open the item to read its contents.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time  Size       File name 07-Jun-2002 09:54 2,399,508 Outlook.msp

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date        Time   Version     Size        File name ---  19-Sep-2002 13:23  10.0.4517.0    105,032  Envelope.dll 16-Aug-2002 13:05 10.0.4413.0    346,696  Exsec32.dll 08-Aug-2002 19:22 10.0.4406.0    137,800  Impmail.dll 12-Sep-2002 19:52 10.0.4510.0    539,208  Outlcm.dll 04-Oct-2002 12:52 10.0.4601.0  6,314,568  Outllib.dll 12-Sep-2002 19:52 10.0.4510.0     92,744  Outlmime.dll 12-Sep-2002 19:52 10.0.4510.0     47,688  Outlook.exe 08-Aug-2002 19:22 10.0.4406.0    121,416  Outlph.dll

After you install this hotfix, follow the steps that are listed in the &quot;More Information&quot; section of this article to set the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Custom Forms\Preview registry key and to activate the hotfix.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
Follow these steps to activate this fix so that Outlook 2002 displays custom forms that use a predefined form type.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.  Click Start, click Run, and then type regedit in the Open box. Locate and then click the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Custom Forms\Preview

 On the Edit menu, click New String Value, and then add the following registry value

Value name: [IPM.NOTE.SAMPLE.v.1.2.3]

Data type: REG_SZ

Value data: &quot;IPM.NOTE&quot;

where the [IPM.NOTE.SAMPLE.v.1.2.3] value name is the custom form that does not appear as expected in the Preview pane. The IPM.NOTE value indicates that the form should appear as an IPM.NOTE type form. If you have multiple custom forms, repeat these steps so that all your custom forms use a predefined form type.</ol>

Keywords: kbbug kbfix kbQFE KB318119

Technology: kbOutlook2002 kbOutlook2002Search kbOutlook2002SP1 kbOutlookSearch kbZNotKeyword3

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