Microsoft KB Archive/288254

= OL97: Error Message Appears When You Try to Resolve Name in E-mail =

Article ID: 288254

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q288254



SYMPTOMS
When you attempt to use the AutoComplete feature to resolve a name in an e-mail address on a computer that runs Windows 95 with a new installation of Outlook 97, you may receive an error message similar to the following:

The name could not be resolved. The Microsoft Exchange Address Book was unable to log on to the Microsoft Exchange Server computer. Contact your system administrator if the problem persists.



RESOLUTION
To resolve this behavior, remove the networking components of Windows 95, and then reinstall Windows 95, choosing to replace the existing files.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

149712 How to Install Windows 95: Helpful Tips and Suggestions

Keywords: kbprb KB288254

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