Microsoft KB Archive/273994

= WD2002: Problem Scaling Legal Landscape to Letter Landscape on HP LaserJet 5si =

Article ID: 273994

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q273994



For a Microsoft Word 2000 version of this article, see 220531.



SYMPTOMS
When you print a landscape legal-size document that is scaled to letter size using the Hewlett Packard (HP) LaserJet 5si driver version 3.55, the document may not be printed in the correct orientation, and part of the text may not be printed at all.



RESOLUTION
To resolve this issue, contact Hewlett-Packard at the following Web site for an updated printer driver for the HP LaserJet 5si printer:

http://www.hp.com

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



WORKAROUND
To work around this issue, use the HP LaserJet 4si printer driver version 3.8 that ships with Microsoft Windows 98. This driver allows you to print legal-size documents that are scaled to letter size correctly on the HP LaserJet 5si.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: WD2002

Keywords: kbbug kbnofix KB273994

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