Microsoft KB Archive/927751

= Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available =

Article ID: 927751

Article Last Modified on 12/12/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista



INTRODUCTION
This article describes the details about Update Rollup 2 for Microsoft Dynamics CRM 3.0. This article also describes the hotfixes and the updates that are included in Update Rollup 2 for Microsoft Dynamics CRM 3.0.



Build numbers and file names
The build number for Update Rollup 2 for Microsoft Dynamics CRM 3.0 is 3.0.5300.1561. This build number is the build number for the Microsoft Dynamics CRM client for Microsoft Office Outlook. This build number is also the build number for the Microsoft Dynamics CRM server. The file names for the update rollup packages are as follows:
 * CRM3.0-KB927751-Server- .exe
 * CRM3.0-KB927751-Client- .exe

Note The  placeholder represents the abbreviation for the language version that you download and install.

Update Rollup 1 for Microsoft Dynamics CRM 3.0
Update Rollup 2 contains all the fixes that are included in Update Rollup 1 for Microsoft Dynamics CRM 3.0. For more information about Update Rollup 1 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

Removal information
You cannot remove Update Rollup 2. Therefore, you must back up the following databases before you install Update Rollup 2:
 * _MSCRM
 * _Metabase

Prerequisite for installing hotfixes that are later than Update Rollup 2
Update Rollup 2 establishes a new code baseline. Therefore, you must have Update Rollup 2 installed before you install hotfixes that are available after Update Rollup 2.

The &quot;daylight saving time remediation&quot; tools
Update Rollup 2 contains the &quot;daylight saving time remediation&quot; tools that are described in Microsoft Knowledge Base articles 925874 and 932984. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

If you have not run the Microsoft Dynamics CRM 3.0 Update Time Zones wizard that is described in Microsoft Knowledge Base article 932984, we recommend that you run this wizard. Then, if the Microsoft Dynamics CRM entities contain date stamps or contain time stamps, these entities will be correctly adjusted for daylight saving time.

Update to the Microsoft Dynamics CRM Help files
We recommend that you install the latest update to the Microsoft Dynamics CRM Help files. For more information about the update to the Microsoft Dynamics CRM Help files, click the following article number to view the article in the Microsoft Knowledge Base:

921467 An update to the online Help files for Microsoft CRM 3.0 was released July 5, 2006

To obtain the latest update to the Help files, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=309129a8-9a6b-478a-87c8-fd7e7e1e6486

Chinese version and Japanese version
Update rollups are planned for the following versions of Microsoft Dynamics CRM 3.0:
 * Chinese Simplified
 * Japanese

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Update rollups are planned for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update
Update Rollup 2 is compatible with the Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update. However, Update Rollup 2 does not provide compatibility between the Microsoft Dynamics CRM 3.0 client for Outlook and the following programs:
 * Windows Vista
 * 2007 Microsoft Office suites

For information about the Microsoft Dynamics CRM 3.0 client for Outlook compatibility with Windows Vista and with 2007 Office programs, refer to the Microsoft Dynamics CRM client for Outlook Compatibility Update. The Update Rollup 2 client packages include fixes for the Microsoft Dynamics CRM client for Outlook Compatibility Update if the client is already installed.

To download the Microsoft Dynamics CRM client for Outlook Compatibility Update, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=740E1B3B-11C3-4AEF-B2E3-8309E0CF1BB0&displaylang=en

Key issues that are fixed in Update Rollup 2 for Microsoft Dynamics CRM 3.0
Update Rollup 2 contains fixes for the key issues that are described in the following Microsoft Knowledge Base articles:

918990 You experience timeouts or slow performance after you change a security role or after you import a customization file in Microsoft Dynamics CRM 3.0

920135 Error message when you try to import a customization into Microsoft Dynamics CRM 3.0: &quot;The selected customization file does not conform to the required customization file schema&quot;

920859 Error message when you send an e-mail message in Microsoft Dynamics CRM 3.0: &quot;You do not have enough privileges to access the Microsoft CRM Object or perform the requested operation&quot;

921065 Internet Information Services stops responding on a Microsoft Dynamics CRM 3.0 server

921235 You experience timeouts or slow performance when you reassign records from one user to another user in Microsoft Dynamics CRM 3.0

923281 The client stops responding when you try to go offline or to run the &quot;Synchronize Outlook with CRM&quot; function in Microsoft Dynamics CRM client for Outlook

925437 Error message when you send an e-mail message from the Microsoft Dynamics CRM 3.0 Web client: &quot;Insufficient Permissions&quot;

925505 Microsoft Outlook stops responding when you click a command button on the Microsoft Dynamics CRM toolbar

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

928272 Outlook exits unexpectedly when you click &quot;Go Offline&quot; in the Microsoft Dynamics CRM laptop client for Outlook

929488 Error message when you attach a .docx file to a record in Microsoft Dynamics CRM 3.0: &quot;File Upload Failure&quot;

931270 Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: &quot;Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience&quot;

932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

Comprehensive issues that are fixed in Update Rollup 2 for Microsoft Dynamics CRM 3.0
Update Rollup 2 contains fixes for the comprehensive issues that are described in the following Microsoft Knowledge Base articles:

894183 Error message when you implement a PreCreate callout event for an entity in Microsoft Dynamics CRM 3.0: &quot;Server was unable to read the request&quot;

913275 Neither the PreSetState callout event nor the PostSetState callout event is run when a user is disabled in Microsoft Dynamics CRM 3.0

915722 You experience slower performance than typical in Microsoft Dynamics CRM 3.0 when the MSCRM Stored Procedure Priming job is running

917348 You cannot configure a relationship in the &quot;Relationship: Account to Account&quot; dialog box in Microsoft Dynamics CRM 3.0

917797 The &quot;Notes&quot; tab does not display the title of a note in Microsoft Dynamics CRM 3.0

918745 An e-mail message is incorrectly associated with a marketing campaign in Microsoft Dynamics CRM 3.0 when you send an e-mail message in Outlook

918786 A Quick Campaign associates a telephone number with contacts that do not have a telephone number in Microsoft Dynamics CRM 3.0

918990 You experience timeouts or slow performance after you change a security role or after you import a customization file in Microsoft Dynamics CRM 3.0

919008 The records that are associated to a child account do not appear when you set the &quot;Include&quot; option to &quot;This Record Only,&quot; to &quot;Related Records,&quot; or to &quot;All Affiliated Records&quot; in Microsoft Dynamics CRM 3.0

919152 The OnChange event for a field in a form does not occur as expected when you use the Form Assistant to complete the field in Microsoft Dynamics CRM 3.0

919177 Error message when you try to open the Mapping tab in Microsoft Dynamics CRM 3.0: &quot;Query Builder Error. No Attribute&quot;

919354 You cannot create follow-up activities from an activity form in Microsoft Dynamics CRM 3.0 after you install hotfix 912153

919419 Duplicate queue items are created after you receive an e-mail message that was sent to a queue in Microsoft Dynamics CRM 3.0

920135 Error message when you try to import a customization into Microsoft Dynamics CRM 3.0: &quot;The selected customization file does not conform to the required customization file schema&quot;

920815 You cannot send an e-mail message from another user account when you use the &quot;Send Direct E-mail&quot; functionality in Microsoft Dynamics CRM 3.0

920859 Error message when you send an e-mail message in Microsoft Dynamics CRM 3.0: &quot;You do not have enough privileges to access the Microsoft CRM Object or perform the requested operation&quot;

920929 The owner of the quote, of the order, or of the invoice does not match the owner of the opportunity when you add a quote, an order, or an invoice to an opportunity in Microsoft Dynamics CRM 3.0

921065 Internet Information Services stops responding on a Microsoft Dynamics CRM 3.0 server

921235 You experience timeouts or slow performance when you reassign records from one user to another user in Microsoft Dynamics CRM 3.0

921261 The &quot;E-mail via Mail Merge&quot; functionality does not work as expected when you distribute a campaign activity in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

921290 The focus may remain in the lookup field when you use the Form Assistant to select a value for the lookup field in Microsoft Dynamics CRM 3.0

921621 You can create and send a Quick Campaign even though you log on to Microsoft Dynamics CRM 3.0 as a user who does not have privileges for the Campaign entity

921653 The Microsoft Dynamics CRM client for Outlook stops responding when you promote an e-mail message

922530 Error message when you try to create an opportunity from a contact in Microsoft Dynamics CRM 3.0: &quot;The record you are requesting is currently unavailable&quot;

922662 You cannot change or delete a customer relationship that is created by another user in Microsoft Dynamics CRM 3.0

922807 You cannot search for words that are contained in the KeyWords box in the Sales Literature entity when you use the Advanced Find feature in Microsoft Dynamics CRM 3.0

922840 Error message when you change the view of your calendar in Microsoft Dynamics CRM 3.0: &quot;Conflicts with another appointment on your calendar&quot;

922953 Property information is missing from the &quot; Properties&quot; dialog box when you try to view the properties of an entity in Microsoft Dynamics CRM 3.0

923057 A contact or a lead is not found when you use the Full Name field in the Advanced Search feature in Microsoft Dynamics CRM 3.0

923071 Error message when you go offline in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook: &quot;The data you have entered for one or more fields is too long. The record will be saved in CRM with truncated data&quot;

923074 The Activities list is not sorted in alphabetical order when you use the Regarding column to sort the list in the Web application of Microsoft Dynamics CRM 3.0

923168 Error message when you try to install the Data Migration Pack for Microsoft Dynamics CRM 3.0: &quot;Fail to install the required database tables&quot;

923258 The invariantname property is localized unexpectedly when you customize the statuscode attribute of an entity in Microsoft Dynamics CRM 3.0

923278 The Form Assistant does not show the data when you create a follow-up activity in Microsoft Dynamics CRM 3.0

923281 The client stops responding when you try to go offline or to run the &quot;Synchronize Outlook with CRM&quot; function in Microsoft Dynamics CRM client for Outlook

923387 Error message when you view a report in Microsoft Dynamics CRM 3.0: &quot;System.Web.Services.Protocols.SoapException: The feature: &quot;Report history snapshots&quot; is not supported in this edition of Reporting Services.&quot;

923613 Help is not available for the Reports folder in the Microsoft Dynamics CRM client for Outlook

923818 Changes to the Type of Behavior option in a relationship entity are not saved after you import customizations in Microsoft Dynamics CRM 3.0

923999 The exported customization file does not contain a relationship field even if you set the requirement level to &quot;Business Required&quot; or to &quot;Business Recommended&quot; for this relationship field in Microsoft Dynamics CRM 3.0

924105 You cannot view the related records that are associated with a child account and that are more than one level deep in Microsoft Dynamics CRM 3.0

924309 Changes for Queue and Product records are not reflected after you change those records offline in the Microsoft CRM laptop client for Outlook

924343 You may experience slow performance when you move the pointer over items on a menu in Microsoft Dynamics CRM 3.0

924369 Error message when you try to use a customized lookup view in Microsoft Dynamics CRM 3.0: &quot;An error has occurred. For more information, contact your system administrator. Error code: 0x80040248&quot;

924371 Error message when you run a report in Microsoft Dynamics CRM 3.0: &quot;An unexpected error occurred in Report Processing. (rsInternalError)&quot;

924383 You cannot scroll through a Web Part page in the Microsoft Dynamics CRM 3.0 client for Outlook

924425 The &quot;Available Times&quot; Web page is slowly populated when you click &quot;Find Available Times&quot; on the &quot;Schedule Service Activity&quot; Web page in Microsoft Dynamics CRM 3.0

924454 Error message when you run a solution that sets the state of a request or of a response for an entity in Microsoft Dynamics CRM 3.0: &quot;This method can only be called in the context of web service request&quot;

924803 Error message when you run the &quot;Synchronize Outlook with CRM&quot; function in the Microsoft Dynamics CRM desktop client for Outlook: &quot;The logged-on user does not have the appropriate security permissions to view these records or perform the specific action&quot;

924879 Deactivated custom entity records are unexpectedly visible in the associated view in Microsoft Dynamics CRM 3.0

924882 You experience several problems if the list of relationships is longer than one page when you try to view opportunity relationships in Microsoft Dynamics CRM 3.0

924896 Error message if you try to select a second row in the view editor in the Advanced Find feature or in the Customization feature in Microsoft Dynamics CRM 3.0: &quot;Permission denied&quot;

924997 A callout event does not run as expected when the callout event occurs because of a workflow rule in Microsoft Dynamics CRM 3.0

925163 The sharing rights of the subordinate record are missing after you merge two records that contain different sharing rights in Microsoft Dynamics CRM 3.0

925233 The value of the &quot;Searchable&quot; property is not imported when you import customizations that contain the &quot;Searchable&quot; property in Microsoft Dynamics CRM 3.0

925437 Error message when you send an e-mail message from the Microsoft Dynamics CRM 3.0 Web client: &quot;Insufficient Permissions&quot;

925473 You can view the data of all system users when you click &quot;Find Available Time&quot; in the &quot;Schedule Service Activity&quot; dialog box in Microsoft Dynamics CRM 3.0

925505 Microsoft Outlook stops responding when you click a command button on the Microsoft Dynamics CRM toolbar

925532 Error message when you track a Rich Text Format e-mail message in Microsoft Dynamics CRM client for Outlook: &quot;An error occurred promoting this item to Microsoft CRM&quot;

925536 Error message when you page through the results of a view that contains a column that has the ntext type: &quot;A SQL Server error occurred. For more information, contact your system administrator Error Code: 0x80044150&quot;

925540 Error message when you try to view the second page of e-mail activities in Microsoft Dynamics CRM 3.0: &quot;Invalid Argument&quot;

925541 You cannot select Quotes in the &quot;Record Type&quot; list even though you have read permissions for quotes in Microsoft Dynamics CRM 3.0

925780 The address book provider for the Microsoft Dynamics CRM client for Outlook may take several hours to synchronize if there are many records in entities in Microsoft Dynamics CRM 3.0

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

926009 You receive an error message when you add a member to a marketing list in the Microsoft Dynamics CRM client for Outlook

926162 The HTML code is displayed instead of certain special characters in the subject line of an e-mail message when you use the &quot;Send Direct E-mail&quot; functionality in Microsoft Dynamics CRM 3.0

926581 A workflow process that uses dynamic data fields for the date cannot retrieve the date in Microsoft Dynamics CRM 3.0

926811 Outlook stops responding when you assign one or more tasks to another user in the Microsoft Dynamics CRM laptop client for Outlook

927114 An action is not executed when you create a workflow rule that uses the &quot;Wait for timer&quot; option to perform the action in Microsoft Dynamics CRM 3.0

927205 A red question mark appears instead of the &quot;Customer&quot; icon for an account or for a contact in the Case: New dialog box in Microsoft Dynamics CRM 3.0

927206 A list of entries that contain Finnish or Norwegian characters is not sorted as expected in Microsoft Dynamics CRM 3.0

927207 E-mail attachments have incorrect content type declarations when you send an e-mail message to an external address in Microsoft Dynamics CRM

927667 The Import Customizations Web page does not close as expected when you try to import customizations in Microsoft Dynamics CRM 3.0 after you install Internet Explorer 7

927854 You experience slow performance when you try to load forms in Microsoft Dynamics CRM 3.0

927875 Error message when you try to merge records in Microsoft Dynamics CRM 3.0: &quot;An error has occurred&quot;

928272 Outlook exits unexpectedly when you click &quot;Go Offline&quot; in the Microsoft Dynamics CRM laptop client for Outlook

928463 An e-mail message is not sent to an account when you use the &quot;Send Direct E-mail&quot; command in Microsoft Dynamics CRM 3.0

928593 Error message when you reimport a customization into Microsoft Dynamics CRM 3.0: &quot;The selected customization file does not conform to the required customization file schema&quot;

928958 Error message when you merge accounts or contacts in Microsoft Dynamics CRM 3.0: &quot;A record with these values already exists. A duplicate record cannot be created&quot;

929082 Microsoft Dynamics CRM 3.0 update for Western Australia daylight saving time trial is available

929147 The contacts that you added on the Other Contacts tab for a quote or for an order are missing after you merge contacts in Microsoft Dynamics CRM 3.0

929148 A default value is not populated in a picklist field when you create a follow-up activity in Microsoft Dynamics CRM 3.0

929350 You cannot view CRM-tracked e-mail messages in Microsoft Dynamics CRM 3.0 after you install hotfix 917277

929421 The tax is not considered when Microsoft Dynamics CRM 3.0 calculates the extended amount for an opportunity product

929488 Error message when you attach a .docx file to a record in Microsoft Dynamics CRM 3.0: &quot;File Upload Failure&quot;

929634 After you upgrade Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0, you cannot rename or delete custom attributes that contain extended characters in their schema names

929692 Some users can still add new contacts to a record after you deactivate the record in Microsoft Dynamics CRM 3.0

929904 Error message when you try to send an e-mail message that contains attachments in Microsoft Dynamics CRM 3.0: &quot;The Server was unable to process the request&quot; or &quot;External component has thrown an exception&quot;

931270 Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: &quot;Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience&quot;

931996 Error message when you update an e-mail activity in Microsoft Dynamics CRM 3.0: &quot;SQL Server Timeout expired&quot;

932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

933064 Error message when you click a related entity in a custom entity form in the Turkish version of Microsoft Dynamics CRM 3.0: &quot;Bir hata olustu. Daha fazla bilgi icin system yöneticinize basvurun&quot;

934738 Error message when you edit a note after you install hotfix 917797 in Microsoft Dynamics CRM 3.0: &quot;Error on page&quot;

938238 You can read the activities of an account even if you do not have access to the account in Microsoft Dynamics CRM 3.0

Hotfixes and updates that you have to manually enable or manually configure
Update Rollup 2 contains hotfixes and updates that you have to manually enable or manually configure. These hotfixes and these updates are described in the following Microsoft Knowledge Base articles.

Hotfixes that are included in Update Rollup 1 that you have to manually enable or manually configure
Note If you have previously installed Update Rollup 1, and you have manually enabled these hotfixes and these updates, you do not have to manually enable them after you apply Update Rollup 2.

911022 You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel

911520 E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM

912061 Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0

912153 When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name

913645 The &quot;Parent Account&quot; and &quot;Parent Customer&quot; fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0

917098 You cannot rename a campaign entity or the entity attributes in Microsoft Dynamics CRM 3.0

917545 Error message when you try to view the service calendar in Microsoft Dynamics CRM 3.0: &quot;An unhandled exception was generated during the execution of the current web request&quot;

919534 Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook

Hotfixes that are included in Update Rollup 2 that you have to manually enable or manually configure
919419 Duplicate queue items are created after you receive an e-mail message that was sent to a queue in Microsoft Dynamics CRM 3.0

923818 Changes to the Type of Behavior option in a relationship entity are not saved after you import customizations in Microsoft Dynamics CRM 3.0

925473 You can view the data of all system users when you click &quot;Find Available Time&quot; in the &quot;Schedule Service Activity&quot; dialog box in Microsoft Dynamics CRM 3.0

925780 The address book provider for the Microsoft Dynamics CRM client for Outlook may take several hours to synchronize if there are many records in entities in Microsoft Dynamics CRM 3.0

917348 You cannot configure a relationship in the &quot;Relationship: Account to Account&quot; dialog box in Microsoft Dynamics CRM 3.0

929634 After you upgrade Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0, you cannot rename or delete custom attributes that contain extended characters in their schema names

921235 You experience timeouts or slow performance when you reassign records from one user to another user in Microsoft Dynamics CRM 3.0

921065 Internet Information Services stops responding on a Microsoft Dynamics CRM 3.0 server

Microsoft Dynamics CRM 3.0 server
The following file is available for download from the Microsoft Download Center:

Download the CRM3.0-KB927751-Server-ENU.exe package now.

Release Date: June 25, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook
The following file is available for download from the Microsoft Download Center:

Download the CRM3.0-KB927751-Client-ENU.exe package now.

Release Date: June 25, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this update rollup.

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this update rollup.

File information
The English version of this update rollup has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook


Third-party programs
If you have installed a third-party program that registers the Microsoft.Crm.MetadataService.dll file to the global assembly cache (GAC), you may experience a problem in Microsoft Dynamics CRM after you install this update rollup. You may experience this problem if you save an entity or an attribute, or if you update an entity or an attribute. For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

934690 Error message when you save or update an entity or an attribute in Microsoft Dynamics CRM 3.0: &quot;An error has occurred. For more information, contact your system administrator&quot;

Export and import of customizations
If customizations are exported from a Microsoft Dynamics CRM server that has an update rollup installed, you cannot import the customizations to a Microsoft Dynamics CRM server that does not have the same update rollup installed. If you try to import customizations in this manner, you receive the following error message:

The selected schema file does not conform with the requested format. There has been an error with the schema validation in line 37977, position 16.

Therefore, you must verify that both servers have the same update rollup installed when you transfer customizations between two servers.

Delete the temporary Internet files
You may have to delete the temporary Internet files after you apply the fixes. To do this, follow these steps:
 * 1) Start Windows Internet Explorer.
 * 2) On the Tools menu, click Internet Options, and then click Delete Files.

Error message 1
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

When you install Update Rollup 2 for Microsoft Dynamics CRM 3.0, you may receive the following error message:

Application has generated an exception that could not be handled. Process id 0x4f4 (1268), Thread Id=0xe7c (3708).

This problem is related to the daylight saving time update that is included together with Update Rollup 2. This problem occurs for one of the following reasons.

Cause 1
A registry key is missing. This registry key is required by the TimeZoneUpdatePatch.exe file. The TimeZoneUpdatePatch.exe file runs as a subprocess of the Update Rollup 2 installation. See Resolution 1 later in this section.

Cause 2
An unknown registry key is queried by the TimeZoneUpdatePatch.exe file. The TimeZoneUpdatePatch.exe file runs as a subprocess of the Update Rollup 2 installation. See Resolution 2 later in this section.

Note Time zones are stored in the registry in the following location:

Resolution 1
  Copy the time zone registry key values to a text file. To do this, type the following command in a Command Prompt window. REG QUERY &quot;HKLM\Software\Microsoft\Windows NT\CurrentVersion\Time Zones&quot; /s | findstr /I &quot;index software Dlt Std Display TZI&quot; >TimeZoneRegInfo.txt  Use the same command on another Microsoft Dynamics CRM Server on which Update Rollup 2 was successfully installed. Download the Windiff.exe file. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=49ae8576-9bb9-4126-9761-ba8011fabf38&displaylang=en

 To compare the TimeZoneRegInfo.txt files, run the Windiff utility. Compare the TimeZoneRegInfo.txt files to determine which time zones are missing an index entry for a specific time zone. Time zones that are missing an index entry have a value of DWORD. Next, open the registry, and then type the correct value. To open the registry, click Start, click Run, and then type regedit .</ol>

Resolution 2
<ol>  Copy the time zone registry key values to a text file. To do this, type the following command in a Command Prompt window. REG QUERY &quot;HKLM\Software\Microsoft\Windows NT\CurrentVersion\Time Zones&quot; /s | findstr /I &quot;index software Dlt Std Display TZI&quot; >TimeZoneRegInfo.txt </li> Use the same command on another Microsoft Dynamics CRM Server on which Update Rollup 2 was successfully installed.</li> Download the Windiff.exe file. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=49ae8576-9bb9-4126-9761-ba8011fabf38&displaylang=en

</li> To compare the TimeZoneRegInfo.txt files, run the Windiff utility.</li> In the TimeZoneRegInfo.txt file for the Microsoft Dynamics CRM server on which Update Rollup 2 was successfully installed, look for time zones that are unknown. For example, the following registry key prevents Update Rollup 2 from being installed successfully:

</li> Export the unknown time zone registry key to create a backup. To do this, select the registry key, click File, and then click Export. Save the registry key as an .reg file.</li> Start the setup of Update Rollup 2 again.</li> When Update Rollup 2 is successfully installed, enter the unknown time zone registry key in the registry. To do this, double-click the file that you created in step 6 earlier in this section.</li></ol>

Error message 2
When you install Update Rollup 2 on the Microsoft Dynamics CRM server, you may receive the following error message:

Setup failed to update the database. The installation of this update has stopped. Contact customer support services.

Or, the installation log file may contain the following error message:

(Error) DB update Initialization failed with code 64541. Function: CCompActionBase::ValidateDBUpdateInstall File: c:\bt\716\src\crmse\installer\mscrmcustom\ccompactionbase.cpp Line: 758

Cause
This problem occurs because the Data Migration Framework is installed.

Resolution
To resolve this problem, follow these steps:
 * 1) Click Start, click Control Panel, and then double-click Add or Remove Programs.
 * 2) In the Add or Remove Programs dialog box, click to select the Microsoft Dynamics CRM Data Migration Framework check box.
 * 3) Click Remove.

Error message 3
When you try to install Update Rollup 2, you receive the following error message:

Setup failed to update the database. The installation of this update has stopped. Contact Customer Support Services.

Additionally, the following information is logged in the KB927751_err.log file on the Microsoft Dynamics CRM server: (Diagnostic) Failed to execute CrmDbHfExecute for KB923057 (Error) CHfHarness Update failed with return value = 80040e31 Function: CCrmDbHf::Update File: c:\bt\234\src\crmse\installer\mscrmcustom\crmdbhf.cpp Line: 160 (Information) ConfirmInstallation failed.

Note This log file is in the %windir% folder. Usually, this folder is the C:\Windows folder.

Cause 1
This problem usually occurs because a large number of contacts are being updated by hotfix 923057. Hotfix 923057 is included in Update Rollup 2 for Microsoft Dynamics CRM 3.0.

Cause 2
This problem usually occurs if the following conditions are true:
 * The system was upgraded from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0.
 * Custom fields were created in Microsoft Dynamics CRM 3.0 for noncustom task activity fields of a certain type in Microsoft CRM 1.2.

The presence of these fields prevents hotfix 913954 from being installed. Hotfix 913954 is included in Update Rollup 2 for Microsoft Dynamics CRM 3.0.

Resolution 1
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, increase the DWORD value for the HotfixDBTimeout registry entry. This registry entry is located in the following registry subkey:

The value that you set for the DWORD value depends on the number of contacts in the Microsoft Dynamics CRM database. However, do not set the value higher than a decimal value of 65535 because Update Rollup 2 does not recognize decimal values above 65535. To change the DWORD value of the HotfixDBTimeout registry entry, follow these steps: <ol> On the Microsoft Dynamics CRM server, click Start, click Run, type regedit, and then click OK.</li> Click the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM

If the HotfixDBTimeout registry entry does not exist, go to step 3. If the HotfixDBTimeout registry entry already exists, go to step 5.</li> On the Edit menu, point to New, and then click DWORD Value.</li> Type HotfixDBTimeout, and then press ENTER.</li> Right-click HotfixDBTimeout, and then click Modify.</li> Click Decimal base, type 65000 in the Value data box, and then click OK.

Note Hotfix installations only recognize decimal values between 0 and 65535. The value indicates the seconds the program will wait for a response to a query before you receive the error message. You can leave this value after you successfully install Update Rollup 2.</li> On the File menu, click Exit to exit Registry Editor.</li></ol>

If you continue to receive the error message after you follow the steps to change the DWORD value of the HotfixDBTimeout registry entry, you may have to add or modify the DWORD value of the OLEDBTimeout registry entry. This registry entry is located in the following registry subkey:

To do this, follow these steps: <ol> On the Microsoft Dynamics CRM server, click Start, click Run, type regedit, and then click OK.</li> <li>Click the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM

If the OLEDBTimeout registry entry does not exist, go to step 3. If the OLEDBTimeout registry entry already exists, go to step 5.</li> <li>On the Edit menu, point to New, and then click DWORD Value.</li> <li>Type OLEDBTimeout, and then press ENTER.</li> <li>Right-click OLEDBTimeout, and then click Modify.</li> <li>Click Decimal base, type 65000 in the Value data box, and then click OK.

Note The value indicates the seconds the program will wait for a response to a query before you receive the error message. If the DWORD value of the OLEDBTimeout registry entry is not configured, the default timeout is 30 seconds.</li> <li>On the File menu, click Exit to exit Registry Editor.</li> <li>Install Update Rollup 2 for Microsoft Dynamics CRM again on the Microsoft Dynamics CRM server.</li> <li>Change the value of the OLEDBTimeout registry entry back to a value that is between 30 and 300.

Note After you successfully install Update Rollup 2, we recommend that you change the value of this registry entry back to a decimal value between 30 and 300. This helps prevent performance problems because larger values allow long-running Microsoft SQL Server queries from Microsoft Dynamics CRM to continue without timing out. Long-running SQL Server queries may cause SQL Server to block other queries from running.</li></ol>

Resolution 2
To resolve this problem, delete the attributes, if they do not hold any values. To do this, follow these steps:
 * 1) Back up the MSCRM and Metabase database.
 * 2) Start Microsoft Dynamics CRM, click Customizations, click Task, and then click Attributes.
 * 3) Delete the following attributes:
 * 4) * CFIDirectionCode
 * 5) * CFIScheduledDurationMinutes
 * 6) * CFIStatusCode
 * 7) * CFDScheduledEnd
 * 8) Click Save, and then click Publish to delete the attributes from the Task entity.
 * 9) Try to install Update Rollup 2 for Microsoft Dynamics CRM.

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