Microsoft KB Archive/217980

= XADM: Error Message "The Operation Failed" When Sending Mail =

Article ID: 217980

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q217980



SYMPTOMS
When you attempt to send mail from Microsoft Outlook 2000, you may receive the following warning message:

The operation failed.

Alternatively, if you send messages to the mailbox, you may receive a non-delivery report (NDR) with the following text:

Your message did not reach some or all of the intended recipients.

Subject:

Sent:

The following recipient(s) could not be reached:

Unable to deliver the message due to a recipient problem

MSEXCH:MSExchangeIS: :



CAUSE
This issue can occur if the mailbox display name of the account is greater than 244 characters.



RESOLUTION
To resolve this issue, start the Exchange Administrator program, open the mailbox's properties, and then edit the display name so that it is less than 244 characters.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Additional query words: smallbiz

Keywords: kbbug kbnofix KB217980

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