Microsoft KB Archive/916625

= Error messages when you post a new message to a newsgroup public folder in Exchange Server 2003 =

Article ID: 916625

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

-





SYMPTOMS
You post a new message to a newsgroup public folder in a Microsoft Exchange Server 2003 organization. When you do this, you receive error messages in the Microsoft Office Outlook 2003 synchronization log that resemble the following error messages:

10:46:57 Error synchronizing folder

10:46:57 [8004010F-501-8004010F-560]

10:46:57The client operation failed.

10:46:57 Microsoft Exchange Server Information Store

Note To view the Outlook synchronization log, click Go on the toolbar, and then click Folder List. In the Folder List pane, click the Sync Issues folder.

This problem occurs when the following conditions are true:
 * Outlook is configured to use Cached Exchange mode.
 * Outlook is configured to download public folder favorites. This option is configured when you click More Settings in the Exchange Server Settings dialog box, click the Advanced tab, and then click to select Download Public Folder Favorites under Cached Exchange Mode Settings.
 * The newsgroup public folder is included in the Favorite Folders area in the Mail pane.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all its dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The newsgroup public folder is actually synchronized successfully. However, this folder is the last folder to be synchronized successfully. Other folders that appear in the Favorite Folders pane after the newsgroup public folder are not synchronized. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC OL

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB916625

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.