Microsoft KB Archive/213259

= SMS: Running Crystal Reports Adversely Affects Site Server Performance =

Article ID: 213259

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q213259



SYMPTOMS
Running several Crystal Reports at one time may affect performance on your site server. Monitoring your system with Performance Monitor may show that the Crystal Reports agent is using an large amount of CPU time. Also, while the reports are being generated, large files in the systems Temp folder may be created.



CAUSE
The site may be set up to allow multiple Crystal Reports to be generated at one time, but it does not have the correct configuration settings to enable this task.



WORKAROUND
To work around this behavior, follow these steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Start Registry Editor (Regedt32.exe). Locate the MaximumLoad value under the following key in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Seagate Software\Crystal Info\Sentinel\MaximumLoad

 Reduce this value to reduce the number of simultaneous reports that can be generated at one time.

Do not set the MaximumLoad value to anything below 1. If your site server is capable, increasing this value allows for a greater number of simultaneous reports. This option represents the total number of processes that can run concurrently on an Info Server computer. The setting by default is 1. The setting should be at least 1.

CAUTION: If this number is set too high, the system cannot multi-process the object efficiently. If this number is set below 1 (for example, 0, -1, -2, and so forth), no job is ever processed at the Info Server. Click OK to save your change, and then quit Registry Editor.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prodsms

Keywords: kbbug kbnofix KB213259

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