Microsoft KB Archive/926431

= Error message in Internet Explorer 7: &quot;Internet Explorer cannot display the webpage&quot; =

Article ID: 926431

Article Last Modified on 10/30/2007

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APPLIES TO


 * Windows Internet Explorer 7 for Windows XP
 * Windows Internet Explorer 7 in Windows Vista

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SYMPTOMS
When you use Windows Internet Explorer 7 to view a Web site, you receive an error message that resembles the following:

Internet Explorer cannot display the webpage



General troubleshooting steps
The following troubleshooting steps are for a general audience. This includes beginning users. If these steps do not resolve your problem, you may have to try the advanced troubleshooting steps later in this article.

Method 1: Run the Network Diagnostics tool in Internet Explorer 7

 * 1) Start Internet Explorer, and then try to access the Web page that causes network connectivity problems.
 * 2) On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:
 * 3) * It was unable to find a problem.
 * 4) * It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem.
 * 5) Follow the steps in the Network Diagnostics tool to fix any connection problems.

Method 2: Update the settings on the modem or on the router
Sometimes, this issue is caused by settings that are not updated. To update the settings, follow these steps:
 * 1) Disconnect the cable that connects the computer to the modem.
 * 2) Turn off the modem.

Note If the modem does not have a power switch, disconnect the power to the modem.
 * 1) Wait several minutes. Then, turn on the modem, connect the cable from the computer to the modem, and restart the computer.
 * 2) Test your connection again to determine whether you can connect to the Internet.

If these methods do not resolve your issue, you can try to resolve this issue by using the methods in the &quot;Advanced troubleshooting steps&quot; section. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, please visit the following Microsoft Web site:

http://support.microsoft.com/contactus/

Method 1: Run the Network Diagnostics tool in Internet Explorer 7

 * 1) When you receive the error message, click Diagnose Connection Problems.
 * 2) Follow the steps in the Network Diagnostics tool to fix any connection problems.

Note To view the log file that the Network Diagnostics tool creates, click View diagnostic log. This log file can help your Internet service provider (ISP) to resolve the issue.

Method 2: See whether you can view another Web page
To do this, start Internet Explorer, and then enter one of the following addresses in the Address bar at the top of the browser window:
 * http://www.microsoft.com
 * http://www.msn.com
 * http://support.microsoft.com

If you do not experience network connectivity problems when you type one of these addresses in the Address bar, we recommend that you contact the owner of the Web site where you see the problem. The site may be temporarily offline or the site may be experiencing other issues.

If you continue to experience network connectivity problems when you type one of these addresses in the Address bar, there may be a conflict with other software that is installed on the computer.

Method 3: Make sure that network cables are securely connected
Make sure that the cables that connect the computer to the Internet or to your home network are secured firmly. Additionally, make sure that the network devices that your computer uses are turned on and working correctly.

Method 4: Repair the network connection
The network connection may be broken, so next, try to repair the connection. To do this, follow these steps:

For Windows Vista

 * 1) Click Start vistastartbutton.jpg], click Run, type ncpa.cpl, and then click OK.
 * 2) Right-click the appropriate network connection, and then click Diagnose.
 * 3) Follow the instructions in the Windows Network Diagnostics dialog box to fix the problem.
 * 4) Test your connection.

For Windows XP, Windows 2003, and earlier versions of Windows

 * 1) Click Start, click Run, type ncpa.cpl, and then click OK.
 * 2) Right-click the appropriate network connection, and then click Repair.
 * 3) Test your connection.

Method 5: Use the Delete Browsing History feature in Internet Explorer 7
There may be something in your browsing history that is preventing Internet Explorer 7 from functioning correctly. Delete your browsing history to see whether that resolves the issue. To do this, follow these steps:
 * 1) Start Internet Explorer 7, and then click Delete Browsing History on the Tools menu.
 * 2) Next to Temporary Internet Files, click Delete files, and then click OK.
 * 3) Next to History, click Delete history, and then click OK.
 * 4) Next to Form data, click Delete forms, and then click OK.

Step 1: Run the Network Diagnostics tool
For Windows XP
 * 1) Click Start, and then click Help and Support.
 * 2) Click Use Tools to view your computer information and diagnose the problem.
 * 3) Click Network Diagnostics.
 * 4) Click Set Scanning Options, and then click to select every check box except the Verbose check box.
 * 5) Click Save Options, and then click Scan your system.

Note The scan operations may run for several minutes.

For Windows Server 2003
 * 1) Click Start, and then click Help and Support.
 * 2) Click Tools, and then click Help and Support Center Tools.
 * 3) Click Network Diagnostics.
 * 4) Click Set Scanning Options, and then click to select every check box except the Verbose check box.
 * 5) Click Save Options, and then click Scan your system.

Note The scan operations may run for several minutes.

For Windows Vista
 * 1) Click Start vistastartbutton.jpg], and then click Help and Support.
 * 2) Type Windows Network Diagnostics in the search text box, and then click Search Help.
 * 3) Click Identify and resolve home network problems, and then click Click to open Network Diagnostics.

Note The scan operations may run for several minutes.

Step 2: Use the information in the Network Diagnostics tool

 * 1) After the Network Diagnostics tool has scanned the system, click IP Address. Notice the IP address.
 * 2) If the IP address resembles 169., your ISP did not assign an IP address to your computer.

If the IP address starts with a number other than 169, a software conflict or a hardware conflict may be causing the issue.

Method 7: Use Device Manager to verify that the network adapter is working correctly
 Click Start, click Run, type devmgmt.msc, and then click OK. Double-click Network Adapters. If no exclamation mark icons appear and the latest drivers are installed, this method will not work for you. If this is the case, you might want to ask someone for help or contact support. For information about how to contact support, please visit the following Microsoft Web site:

http://support.microsoft.com/contactus/

 If an exclamation mark icon or a question mark icon appears next to the network adapter in Device Manager, double-click the device, and then notice the error message that appears. The following list describes three common error messages that appear and provides possible resolutions:  Code 10

This device cannot start. (Code 10)

 Click Update Driver to update the drivers for this device. Click the General Properties tab of the device, and then click Troubleshoot to start the Troubleshooting Wizard.</li></ol> </li> Code 28

The drivers for this device are not installed. (Code 28)

<ol style="list-style-type: lower-alpha;"> Install the drivers for this device.</li> Click Update Driver. This starts the Hardware Update Wizard.</li></ol> </li> Code 1

This device is not configured correctly. (Code 1)

<ol style="list-style-type: lower-alpha;"> Update the driver by clicking Update Driver. This starts the Hardware Update Wizard.</li> If updating the driver does not work, see your hardware documentation for more information.</li></ol> </li></ul>

If the network adapter does not work correctly or is incompatible with Windows XP, contact an independent hardware vendor and obtain updated drivers or a compatible network adapter.</li></ol>

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