Microsoft KB Archive/298025

= OFFXP: Office Program Shortcuts Are Missing =

PSS ID Number: 298025

Article Last Modified on 9/26/2004

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The information in this article applies to:

 Microsoft Office XP (Setup), when used with:  the operating system: Microsoft Windows 98

 the operating system: Microsoft Windows Millennium Edition 

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This article was previously published under Q298025



For a Microsoft Office 2000 version of this article, see 234017.



SYMPTOMS
If you click Programs on the Start menu, all of the Office program shortcuts are missing.

-and-

If you start one of the Office programs from the executables (such as Excel.exe) in the \Program Files\Microsoft Office\Office10 folder, you may receive the following error message:

has not been installed for the current user. Please run setup to install the application.

where  is an Office program, for example, Microsoft Excel.



CAUSE
These symptoms can occur if all of the following conditions are true:  Your computer is running either Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98. -and-

</li> You enabled Profiles with a per-user Start menu. (You selected the Include Start menu and Program groups in user settings option on the User Profiles tab of the Passwords Properties dialog box.) -and-

</li> Either of the following sets of conditions is true: <ol> You ran Office Setup with Profiles enabled.</li> You then disabled Profiles.</li></ol>

-or-

<ol> You had an existing profile.</li> You then disabled Profiles.</li> You ran Office Setup.</li> You then enabled Profiles again and logged on to an existing profile.</li></ol> </li></ul>

<div class="resolution_section">

RESOLUTION
To resolve this problem, run Setup for Office.

NOTE: If you have enabled Profiles again, you may have to run Setup for each existing profile. In this configuration, each user who has an existing profile on Windows Me or Windows 98 must run Setup for Office.

The only users who do not have to run Setup are those who do not have an existing profile on the computer. When these users log on for the first time, the default user profile is copied into the users' profile. This default user profile includes all of the registry information and shortcuts that are necessary to start Office programs.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

302846 OFFXP: Error Message: <Office Program> Has Not Been Installed for the Current User

Additional query words: prb OFFXP

Keywords: kberrmsg kbprb KB298025

Technology: kbOfficeSearch kbOfficeXPSearch kbOfficeXPSetup kbOSWin98 kbOSWinME kbOSWinSearch

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