Microsoft KB Archive/832957

= PRB: The Windows Rights Management Services (RMS) root certification server does not function correctly after you upgrade RMS =

Article ID: 832957

Article Last Modified on 12/12/2003

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APPLIES TO


 * Microsoft Windows Rights Management Services (RMS) for Windows Server 2003

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SYMPTOMS
After you upgrade Windows Rights Management Services (RMS) by restoring your previous configuration database and your previous logging database from a backup of your previous installation, you may notice that the RMS root certification server does not function correctly. Additionally, you may notice that your computer logs the following error entry in the event log:

General Error



CAUSE
You notice this problem because the RMS root certification server cannot locate the system messages that are stored in the sysmessages database table.



RESOLUTION
To resolve this problem, use one of the following methods:
 * Method 1: When you upgrade RMS, upgrade your configuration database instead of restoring this database from a backup. After you upgrade RMS, restore the logging database from your backup.
 * Method 2: When you upgrade RMS, restore the whole database structure of your database server, not just the configuration database and the logging database.



MORE INFORMATION
Make sure that you include the sysmessages database table in your backup and restore procedure.

Keywords: kberrmsg kbserver kbupgrade kbdatabase kbtable kbprb kbbackup kbcertservices KB832957

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