Microsoft KB Archive/293025

= Outlook 2002 archive file data is lost when you use Windows Explorer to open a .pst file =

Article ID: 293025

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q293025





For a Microsoft Outlook 2003 version of this article, see 813605.



SYMPTOMS
When you try to use Windows Explorer to open a .pst (personal store) file that contains archived information on a computer running Windows 2000, you receive the following error message:

An error occurred in the folder shortcuts file (.fav). Outlook will re-create the default folder shortcuts.

When you click OK, you receive a second error message:

Outlook could not save the updated folder shortcuts information. Check to make sure there is sufficient disk space and that the file path.pst is not marked read-only. Another attempt to save will be made after next change or when you exit.

When you click OK, the file shrinks markedly, and the archived information is lost.



CAUSE
This problem occurs because opening a .pst file in this manner edits the file, making it unusable by Outlook.



WORKAROUND
To work around this problem, use the Data File Management command in Outlook's File menu to open a .pst file for viewing.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OfficeErrorMessages 10062

Keywords: kbbug kberrmsg kbnofix KB293025

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