Microsoft KB Archive/246781

= General Protection Fault in Explorer After Two Drag Operations =

Article ID: 246781

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.01 Service Pack 2

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This article was previously published under Q246781



SYMPTOMS
You may receive an "Access violation" error message in Explorer.exe if drag-and-drop operations are disabled and you try to move two items in quick succession (for example, you drag two items on the Start menu).



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: gpf gp fault

Keywords: kberrmsg kbqfe kbprb KB246781

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