Microsoft KB Archive/916406

= The operating system may stop, and you may receive an error message on a blue screen when you try to open certain views in Groove =

Article ID: 916406

Article Last Modified on 4/2/2007

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APPLIES TO


 * Groove Workspace 2.5 Standard Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
When you try to open certain Groove views, the operating system may stop, and you may receive an error message on a blue screen.



CAUSE
This issue occurs when there is a problem in the video driver.



RESOLUTION
To resolve this issue, update your video driver. To do this, visit the following Microsoft Web site:

http://v4.windowsupdate.microsoft.com/en/default.asp

If the issue is not resolved after you upgrade the video driver, search the Microsoft Knowledge Base for the exact error message that you receive.

Additional query words: TCN-01709 Groove2007

Keywords: kbexpertiseinter kbtshoot KB916406

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