Microsoft KB Archive/902069

= You may receive a &quot;Stop 0x0000000A&quot; error message when you shut down or restart a computer that is running Windows Server 2003 =

Article ID: 902069

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
When you shut down or restart a computer that is running Microsoft Windows Server 2003, you may receive the following Stop error message:


 * Stop 0x0000000A

IRQL_NOT_LESS_OR_EQUAL

In this error message:
 * represents the referenced memory location.
 * represents the IRQL.
 * represents a read operation or a write operation.

A read operation has a value of 0. A write operation has a value of 1.
 * represents the address from which the memory location was referenced.



CAUSE
This problem occurs if the Shutdown: Clear virtual memory pagefile local security policy setting is enabled.



WORKAROUND
To work around this problem, disable the Shutdown: Clear virtual memory pagefile local security policy setting. To do this, follow these steps:
 * 1) Click Start, click Run, type gpedit.msc, and then click OK.
 * 2) In the Group Policy Object Editor dialog box, expand Computer Configuration, expand Windows Settings, expand Security Settings, expand Local Policies, and then click Security Options.
 * 3) In the right pane, double-click Shutdown: Clear virtual memory pagefile.
 * 4) In the Shutdown: Clear virtual memory pagefile Properties dialog box that appears, click Disabled, and then click OK.
 * 5) Quit the Group Policy Object Editor.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbmgmtservices kbwinservperf kbwinservsetup kbnofix kbbug kbtshoot kbprb KB902069

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