Microsoft KB Archive/330833

= The &quot;Eject PC&quot; Command May Not Work Intermittently =

Article ID: 330833

Article Last Modified on 2/20/2007

-

APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

-



This article was previously published under Q330833



SYMPTOMS
When you click Eject PC on the Start menu on a laptop computer, you may receive the following error message:

You cannot eject your computer because one of the devices in the docking station,' ECP Printer Port (LPT1)', cannot be stopped because a program is still assessing it.

This problem does not occur if the ECP port is disabled.



CAUSE
In some cases, handles to removable devices are closed asynchronously (the Eject PC command removes devices in the docking station). Because Plug and Play determines whether the handles are closed immediately after requesting closure, you receive the error message.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size       File name --  20-Nov-2002  00:13  5.0.2195.6133  1,689,088  Ntkrnlmp.exe 20-Nov-2002 00:13  5.0.2195.6133  1,688,768  Ntkrnlpa.exe 20-Nov-2002 00:13  5.0.2195.6133  1,709,376  Ntkrpamp.exe 20-Nov-2002 00:13  5.0.2195.6133  1,666,816  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kboswin2000fix kbwin2ksp4fix kbhotfixserver KB330833

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.