Microsoft KB Archive/821412

= You Cannot Delete a File, or You Cannot Save Changes to a File and the File Is Deleted =

Article ID: 821412

Article Last Modified on 5/17/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you try to delete a file that is shared on a server, you receive a message that confirms that the file has been deleted. However, the file has not been deleted and it remains on the server.

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When you open a new Microsoft Word document, make changes to the document, save the document in a shared folder on a server, reopen the document, make changes to the document, and then try to save your changes, you receive the following error message:

Word cannot complete the save due to a file permission error.

The document is then deleted from the shared server folder.



CAUSE
This problem may occur if you have installed the hotfix that is described in the following Microsoft Knowledge Base article:

323582 Net3101 Error on OS/2 Server Because of SessionSetup SMB

This problem may also occur if you have installed the MS 03-005 security patch.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size    File name ---  30-Jan-2003  21:41  5.1.2600.1164  400,896  Mrxsmb.sys (Q813586)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbwinxpsp2fix kberrmsg kbqfe kbwinxppresp2fix kbfix kbbug KB821412

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