Microsoft KB Archive/810186

= &quot;This Device Cannot Find Enough Free Resources&quot; Error Message After You Install Gemplus PCMCIA 400 Smart Card Reader =

Article ID: 810186

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Tablet PC Edition

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SYMPTOMS
After you connect a Gemplus PCMCIA 400 smart card reader to a Windows XP-based Toshiba portable computer, Windows XP may be unable to initialize the device. Device Manager may list the device with a yellow exclamation mark. You receive the following error message when you view the device properties in Device Manager:

This device cannot find enough free resources that it can use. If you want to use this device, you will need to disable one of the other devices on this system. (Code 12)

This issue may occur with any of the following Toshiba portable computers:
 * Portege 2000
 * Portege 4000
 * Portege 3500 Tablet PC



CAUSE
During installation of the Gemplus drivers, Windows XP uses information contained in the Smartcrd.inf and Gempcc.inf files (provided with the Gemplus reader) to install and initialize the smart card reader. These configuration files contain information such as hardware interrupts and memory input/output (I/O) ranges that the device can use. The conflict occurs because the Smartcrd.inf and Gempcc.inf files list resources that are already in use by hardware components of the Toshiba products listed in the &quot;Symptoms&quot; section.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbfix kberrmsg KB810186

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