Microsoft KB Archive/902166

= You may receive a &quot;Your video card or drivers are not compatible with Media Center&quot; error message when you start Media Center in Windows XP Media Center Edition 2005 =

Article ID: 902166

Article Last Modified on 6/15/2005

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2005

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SYMPTOMS
On a Microsoft Windows XP Media Center Edition 2005-based computer, you open a Command Prompt window and then press ALT+ENTER to switch the window to full-screen mode. When you use the remote to start Media Center, you may receive the following error message:

Your video card or drivers are not compatible with Media Center.

Note MS-DOS-based programs use the ALT+ENTER keyboard shortcut to switch between full-screen mode and windowed mode.



CAUSE
This issue occurs because the Command Prompt window uses the system VGA graphics driver. This driver is not compatible with Media Center.



RESOLUTION
To resolve this issue, close the Command Prompt window, or press ALT+ENTER to switch out of full-screen mode. Then, start Media Center.



Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

Keywords: kberrmsg kbtshoot KB902166

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