Microsoft KB Archive/198122

= Web Server Stops Responding (OS Error #-1073741571)(Error #80002) =

Article ID: 198122

Article Last Modified on 8/9/2004

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APPLIES TO


 * Microsoft FrontPage 98 Standard Edition

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This article was previously published under Q198122



SYMPTOMS
The IIS 4.0 Web server stops serving pages. The following errors are seen in the Event Viewer application log as FrontPage 3.0 errors. These errors are seen in pairs as follows:

  Microsoft FrontPage Server Extensions: (OS Error #-1073741571 Message: exception occurred at 0x7800106c)

NOTE: The memory location above will be different with every occurrence of the error.

  Microsoft FrontPage Server Extensions: Error #80002 Message: Unrecognized Windows exception (0xc00000fd)

The Web browser will show the following error:

  Internet Explorer cannot open the Internet site http:// / /_vti_bin/shtml.dll/_disc .htm/nav?next.

The path above is one path, it has been wrapped for readability, where is your domain name, is the name of the discussion Web, and can be any number.



CAUSE
This is caused by a corrupt discussion Web. Specifically :\ \_disc \_vti_cnf\tocproto.htm, where is the drive where your Web content is kept, is the path to the discussion Web, and can be any number.



RESOLUTION
This problem has been fixed in the FrontPage 2000 Server Extensions. It is available for download from http://office.microsoft.com/assistance/default.aspx

To resolve this problem, upgrade the Web server to the FrontPage 2000 Server Extensions.



WORKAROUND
Use the following method to work around the problem. If you have more than one discussion Web, check all of them for this problem.

 Click Start, point to Run, type Notepad, and then click OK. In Notepad, click File and then click Open. Click the dropdown list next to Files of type: and choose All files. Browse to the following:



where is the drive where your Web content is kept, is the path to the discussion Web, and can be any number.</li> Click OK.</li>  There will be a line that looks similar to the following: vti_discussionlinks:VW|00000001 00000002 00000003 00000004 NOTE: There may be more or less entries after vti_discussionlinks:VW| depending on how many posts have been made to the web. </li>  Modify the line by adding tocproto after vti_discussionlinks:VW|. The line should now look like the following: vti_discussionlinks:VW|tocproto 00000001 00000002 00000003 00000004 </li> On the File menu, click Save.</li></ol>

If the Web server continues to stop responding, look for other discussion Webs and repeat this process for each one.

Keywords: kbdownload kbbug kbpending KB198122

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