Microsoft KB Archive/908881

= Xbox 360: The test Xbox LIVE connection fails at Xbox LIVE =

Article ID: 908881

Article Last Modified on 10/29/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
You cannot connect to Xbox Live. During the network test performed from the Network Status screen, you receive the following Xbox Live status error message:

Technical configuration error. Please contact Xbox Customer Support.



THINGS TO TRY
Before you follow these steps, make sure that you power cycle all the devices on the network.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

944294 Xbox 360: How to power cycle home networking devices

 This test verifies that your console can contact Xbox Live. If your console does not pass this test, try the IP Confirmed, DNS Verified, MTU and ICMP tests. A failure on any one of these tests will prevent you from signing in to Xbox Live. If your console passes these tests and you still cannot sign in to Xbox Live, verify that your account information is accurate and up to date. If you have tried these steps and your console still does not pass this test, call Xbox Customer Support or visit the following Xbox Web site:

http://www.xbox.com/en-US/support/connecttolive/



Keywords: kbxboxext kbxboxliveconnectivity kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbpubtypekc kbtshoot KB908881

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