Microsoft KB Archive/297527

= Computer Hangs During Registration After You Redial =

Article ID: 297527

Article Last Modified on 8/8/2006

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q297527



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you re-connect (after you are disconnected during the registration process) to try to complete the product registration, you may receive a &quot;Downloading Online Content&quot; message, and your computer may stop responding (hang). When this occurs, you may be able to recover if you press F1 and then click Re-start Internet Signup.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time                  Size     File name -  5/01/01   8:21:07pm              14,795  Dialmgr.js           5/01/01   8:21:07pm              23,278  Migrate.js           5/01/01   8:21:07pm             125,833  Msobshel.htm



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Additional query words: OOBE Hang Redial HWMODCON WMEHEMJUN

Keywords: kbhotfixserver kbqfe kbenv kbprb kbqfe KB297527

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