Microsoft KB Archive/297977

= Active Directory Users and Computers MMC Snap-in Incorrectly Shows That User Account Is Locked =

Article ID: 297977

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q297977



SYMPTOMS
When a user whose account is in the Windows 2000 Active Directory tries to log on with an incorrect password too many times, this user's account may be locked out because of a security policy. This account may be unlocked after the lock duration expires. However, the Active Directory Users and Computers snap-in may report that this user's account is locked even after the account is unlocked and the user can successfully log on with the correct password.



CAUSE
This problem can be caused if the snap-in user interface code does not correctly refresh the account lockout information.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date          Time     Version         Size     File name ---  5/11/2001     11:16a  5.0.2195.3600  297,232  Dsprop.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbDirServices

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kbui kbdirservices kbhotfixserver KB297977

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