Microsoft KB Archive/90890

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Error Message Is Displayed When Inserting Draw Object in Write

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ID: Q90890

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11
 * Microsoft Windows for Workgroups versions 3.1, 3.11

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SYMPTOMS
Messages similar to the following are displayed when you try to paste a Microsoft Draw object into a Microsoft Windows Write document:

ED: An error has occurred in your application. If you choose to ignore, you should save your work in a new file. If you choose to close, your application will terminate.

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Application Error ED caused a general protection fault in Module HPPCL5A.DRV at 0006:OE88

The first message gives you the option to Close or Ignore; however, the Ignore option may not work correctly, and the message may repeatedly display on the screen.

When you choose Close, a general protection (GP) fault error occurs.

CAUSE
These problem occur with many different printer drivers, including some Hewlett-Packard (HP) LaserJet II and III drivers, and IBM4019 and IBM4039 drivers.

WORKAROUND
To work around this problem, select a different printer in the Printer Setup dialog box of Microsoft Write.

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.10 31.3.89 HPPCL5A.DRV 2.0 HPPCL5MS.DRV laser-jet

Keywords :

Version : WINDOWS:3.1,3.11

Platform : WINDOWS

Issue type :

Technology :