Microsoft KB Archive/194366

= Encarta: How to Contact Encarta Annual Update Program =

Article ID: 194366

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q194366



SUMMARY
This article describes the methods by which an Encarta Annual Update Program (AUP) subscriber can contact the AUP.



MORE INFORMATION
Contact the Microsoft Encarta Annual Subscription team using one of the following methods:

Telephone
Telephone (888) 803-4570 to contact the AUP.

Fax
In the United States, fax your request to the following number:

716-447-7330

In Canada, fax your request to the following number:

905-374-3855

Mail
In the United States, mail your request to the following address:

Microsoft Encarta

Annual Update Program

PO Box 1094

Buffalo NY 14240-8720

In Canada, mail your request to the following address:

Microsoft Encarta Canada

Annual Update Program

PO Box 643

Fort Erie ON L2A 9Z9

Canada

The Encarta Annual Update Program was a special program that sent subscribers each year's new edition of select Microsoft Encarta reference products. Subsription was free, and customers were notified of special-price offers to for new products.

The AUP was discontinued in July 2001, but existing subscribers may still contact the AUP for questions about existing orders.

AUP has been replaced "Club Encarta" which is only available to users of 2002 Encarta products. To join Club Encarta, open your 2002 Encarta product and on the Help menu, click Join Club Encarta.

For information on the latest Encarta reference products, point your Web browser to:

http://encarta.msn.com/products

Additional query words: multi multi-media media mm new release subscription registration register

Keywords: kbinfo kbpolicy KB194366

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