Microsoft KB Archive/894487

= A CD drive or a DVD drive may not be detected on a Windows 2000-based computer =

Article ID: 894487

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
A CD drive or a DVD drive may not be detected when one of the following conditions is true:
 * You turn on the drive while your computer is running.
 * You connect the drive while your computer and the drive are both running.
 * You connect the drive to your computer when a disc is in the drive.

The drive appears in Device Manager with a black exclamation point (!) on a yellow field.



WORKAROUND
To work around this problem, use one of the following methods:
 * Restart your computer.
 * Reconnect the drive while your computer is running.
 * Turn on the drive before you turn on your computer.
 * Make sure that there is no disc in the drive when you turn the drive on.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: CDRW CD-RW combo

Keywords: kbtshoot kbprb KB894487

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