Microsoft KB Archive/871268

= You are prompted to install drivers for an upgraded device when you upgrade the firmware on a SCSI device in Windows Server 2003 =

Article ID: 871268

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you upgrade the firmware on a small computer system interface (SCSI) device and then restart Microsoft Windows Server 2003, the Add New Hardware Wizard unexpectedly starts. Then, the wizard prompts you for the location of drivers to install for the upgraded device.

Note Examples of a SCSI device include a hard disk, a redundant array of independent disks (RAID) controller, and a tape drive.



CAUSE
This issue occurs because the SCSI device is detected as a new device after the firmware upgrade.

The Microsoft Windows Plug and Play manager obtains the firmware revision number from a SCSI device. This revision number then becomes part of the device's Plug and Play ID string. When the upgraded device is enumerated, the new firmware revision number generates a new unique Plug and Play ID for the device. Therefore, the device is recognized as a new device instead of as the same device that has already been enumerated.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions
  Date         Time   Version            Size    File name ---  21-Jul-2004  16:01  5.2.3790.195      127,488  Scsiport.sys

Windows Server 2003 64-bit editions
  Date         Time   Version            Size    File name ---  21-Jul-2004  03:02  5.2.3790.195      292,352  Scsiport.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB871268

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