Microsoft KB Archive/195219

= No Modem Sounds After Upgrading to Windows 98 =

Article ID: 195219

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q195219



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you upgrade to Windows 98, you may not hear any sounds (such as dialing or handshaking) from your Sound III 336SP or Sound 4 modem or your LT WinModem when you try to establish a modem connection.



CAUSE
This behavior can occur if the modem is muted during Windows 98 Setup.



RESOLUTION
To resolve this behavior, turn on the volume for your modem using the Volume Control tool:


 * 1) Click Start, point to Programs, point to Accessories, point to Entertainment, and then click Volume Control.
 * 2) On the Options menu, click Properties.
 * 3) In the Show The Following Volume Controls box, click the Modem check box to select it. For an LT WinModem, click the Phone Line check box to select it.
 * 4) Click OK.
 * 5) Under Modem, click the Mute check box to clear it.
 * 6) On the Options menu, click Exit.

Additional query words: HWMODTS

Keywords: kbhardware kbprb kbsound KB195219

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