Microsoft KB Archive/298417

= OFF2000: Office Program Stops Responding in the Open Dialog Box =

Article ID: 298417

Article Last Modified on 9/26/2005

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q298417



SYMPTOMS
When you display the Open dialog box in any of the programs listed at the beginning of this article (on the File menu, click Open), and then you try to access a directory on either your local computer or a network server, the Office program stops responding (hangs).



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date        Time      Version     Size       File name        Platform --  06/26/2001  8:55:20p              4,031,132  MSO9_Admin.msp   x86 06/26/2001 6:16:50p              1,931,792  MSO9.msp         x86 06/26/2001 6:54:18p                  3,170  Readme.txt       x86

After the hotfix is installed, the following files will have the listed attributes or later:   Date        Time       Version     Size       File name       Platform --  06/25/2001  06:37:46p  9.0.0.5421  5,595,185  Mso9.dll        x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Additional query words: wd2000 xl2000 ppt2000 fp2000 hang fileopen OL2000 Acc2000

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kboffice97presr3fix kbhotfixserver KB298417

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