Microsoft KB Archive/188991

= 5250 Print Session May Be Hung in Stuck State, Show Spooling =

Article ID: 188991

Article Last Modified on 5/30/2007

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APPLIES TO


 * Microsoft SNA Server 3.0 Service Pack 4
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 3.0 Service Pack 2
 * Microsoft SNA Server 3.0 Service Pack 3
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1

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This article was previously published under Q188991



SYMPTOMS
A 5250 print session may be hung in a stuck state, showing "spooling" for its status in SNA Manager.



CAUSE
The Ppd5250.dll file is not handling properly all errors related to printing. These errors are related to either a failure to communicate to the remote printer, or StartDoc/StartPage errors.



SNA Server 3.0
To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack

SNA Server 4.0
This problem was corrected in the latest Microsoft SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K



STATUS
Microsoft has confirmed that this is a problem in SNA Serverversions 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0, and 4.0 SP1. This problem was first corrected in SNA Server 3.0 Service Pack 4.

Additional query words: snaprint

Keywords: kbbug kbfix KB188991

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