Microsoft KB Archive/895486

= Cross-subnet network resources are unavailable for up to 10 minutes after you restart a Microsoft Windows XP SP2-based client computer =

Article ID: 895486

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
After you restart a Microsoft Windows XP Service Pack 2 (SP2)- based client computer, cross-subnet network resources are unavailable for up to 10 minutes.

This behavior occurs if the following conditions are true:
 * The Windows Firewall is enabled on the Windows XP SP2-based client computer.
 * The Internet Control Message Protocol (ICMP) router discovery protocol is used by the Windows XP SP2-based client computer to receive default gateway information.



CAUSE
This problem occurs because the ICMP router discovery protocol packets are blocked by the Windows Firewall boot-time policy.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Windows XP SP2 to apply this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfirewall kbhotfixserver kbqfe kbpubtypekc KB895486

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