Microsoft KB Archive/246519

= XFOR: Database Error When Logging On to Instant Messaging Server =

Article ID: 246519

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q246519



SYMPTOMS
When you use the Instant Messaging client to log on to an Instant Messaging server, you may receive the following error message:

Logon to Microsoft Exchange Instant Messaging fails because the password is incorrect or the logon does not exist. If you have forgotten your password, click Help in the main window, and then click Frequently Asked Questions.

In conjunction with this error message, one or more of the following entries may be recorded in the application Event Log on the Instant Messaging server:

Source: MSExchangeIM

Event ID: 28677

Type: Error

Category: Database Component

Description: The JetBlue Database returned error 4294966264 unexpectedly.

Source: MSExchangeIM

Event ID: 28675

Type: Error

Category: Database Component

Description: The database component could not be initialized.

Error: 800103eb



CAUSE
These events indicate that the Msimnode.edb database file has been set to read-only.



RESOLUTION
To resolve this problem:
 * 1) Remove the read-only attribute from the Msimnode.edb database file.
 * 2) Stop and restart the W3SVC service.

Additional query words: IM exch2kp2w

Keywords: kberrmsg kbprb KB246519

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