Microsoft KB Archive/814134

= OL2002: QueryIdentity Property May Return MAPI_W_NO_SERVICE Message =

Article ID: 814134

Article Last Modified on 10/11/2005

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you use Extended MAPI to retrieve user properties in a profile with an SMTP account as the default, the IMAPISession::QueryIdentity function may return MAPI_W_NO_SERVICE. This symptom occurs if the default mail account is not backed by an Extended MAPI provider.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date          Time       Size        File name --  07-Feb-2003   19:20:16     214,528   Olkintl.msp 07-Feb-2003  19:23:46   2,130,944   Olkintlff.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time       Version       Size        File name 09-Feb-2003   16:31:20   10.0.4907.0     113,224   Emablt32.dll 14-Nov-2002   13:34:08   10.0.4712.0     192,512   Emsabp32.dll 31-Jan-2003   22:15:34   10.0.4929.0     539,208   Emsmdb32.dll 25-Nov-2002   12:49:58   10.0.4721.0     129,608   Emsui32.dll 07-Feb-2003   02:21:18   10.0.5004.0     854,600   Msmapi32.dll 12-Sept-2002  21:52:04   10.0.4510.0     531,016   Mspst32.dll 25-Nov-2002   12:50:16   10.0.4721.0      55,880   Olkfstub.dll 08-Aug-2002   21:21:22   10.0.4406.0     735,816   Outex.dll 06-Sept-2002  16:18:32   10.0.4503.0   1,972,808   Outllibr.dll 08-Nov-2002   15:46:56   10.0.4705.0     338,504   Pstprx32.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



MORE INFORMATION
After you apply the fix, User Properties will be displayed.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB814134

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