Microsoft KB Archive/123710

= PRB: GP Fault Running Setup on DEC Alpha =

Article ID: 123710

Article Last Modified on 6/4/2001

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APPLIES TO


 * Microsoft Setup Program for Windows 1.1
 * Microsoft Access 2.0 Standard Edition
 * Microsoft Windows NT Advanced Server 3.1

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This article was previously published under Q123710



SYMPTOMS
When you try to install any upgrade version of Microsoft Access version 2.0 on a DEC Alpha computer running Microsoft Windows NT version 3.1, you may receive the following general protection (GP) fault error message:

ACMSETUP caused a general protection fault in module KRNL286.EXE



CAUSE
This error is caused by the compliance checking program (CCP) used in the Setup program in upgrade versions of Microsoft Access 2.0.



RESOLUTION
Obtain and install a retail (non-upgrade) version of Microsoft Access version 2.0. The retail version of Microsoft Access 2.0 does not call the CCP.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Access version 2.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 1.10 gpf

Keywords: kbsetup kbprb KB123710

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