Microsoft KB Archive/839083

= Your Windows 2000-based client computer stops responding when you try to print a document that is stored on a network server =

Article ID: 839083

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use your Microsoft Windows 2000-based client computer to print a document that is stored on a network server, your computer may stop responding (hang).



CAUSE
This issue occurs if the MicroStation program (Ustation.exe) from Bentley Systems is installed on your computer.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name -  25-Mar-2004  01:33  5.0.2195.6897     408,752  Mrxsmb.sys 25-Mar-2004 01:33  5.0.2195.6897     169,904  Rdbss.sys



WORKAROUND
To work around this problem, use Windows Explorer to move the file that you are trying to print to a different network server or to your client computer. To do this, follow these steps:
 * 1) Start Windows Explorer. To do this, right-click Start, and then click Explore.
 * 2) Locate and right-click the file that you want to print, and then click Copy.
 * 3) Locate and right-click the destination folder that you want, and then click Paste.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB839083

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