Microsoft KB Archive/185054

Zone Error Message: Zsetup Is Unable to Copy Over the File…

PSS ID Number: Q185054 Article last modified on 04-09-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == MSN Gaming Zone == 

= SYMPTOMS =

When you attempt to join a Cribbage game on the MSN Gaming Zone, you may receive the following error message:

Zsetup is unable to copy over the file C:/Program Files/Microsoft MSN Gaming Zone/Cribbage/Sounds.dll because it is busy. Exit the application that is using the file and select Retry. If you are unable to exit the application, select Cancel; this file will then be copied automatically after you reboot.

= CAUSE =

This behavior can occur if the Sounds.dll file is in use by another program.

= RESOLUTION =

To resolve this issue, quit all programs that are running in the background and then reinstall the Sounds.dll file. To do this, follow these steps:


 * 1) Disconnect from MSN Gaming Zone and quit Zone Friends. To quit Zone Friends, right-click the Zone Friends icon on the taskbar, and then click Close.
 * 2) Click Start, point to Find, and then click Files Or Folders.
 * 3) In the Named box, type “sounds.dll” (without the quotation marks), and then click Find Now.
 * 4) In the list of found files, right-click the Sounds.dll file, and then click Delete.
 * 5) Close the Find: Files Named Sounds.dll window.
 * 6) Press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 7) Quit all programs except Explorer and Systray (which are parts of Windows 95). To quit a program, click the program, and then click End Task.
 * 8) Repeat steps 6-7 until you have quit all programs except Explorer and Systray.
 * 9) Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
 * 10) Connect to MSN Gaming Zone, enter the Cribbage game lobby, and then click a game room link. The Zone installs a new copy of the Sounds.dll file automatically.

Additional query words: msngz igz msgame crib

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========================================================= Keywords : kbenv kberrmsg igz msgame kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.