Microsoft KB Archive/194420

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{| The information in this article applies to:
 * width="100%"|
 * Microsoft Word 98 Macintosh Edition
 * Apple Macintosh System Software 8.5

SYMPTOMS
Some of the menus in Microsoft Word 98 Macintosh Edition do not match the settings in the Appearance control panel. When you use a menu, it is white and has a two-dimensional appearance. The following menus exhibit this behavior:

Format Tools This problem may also occur with the Font menu. For more information about this behavior with the Font menu, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q194406 TITLE : WD98: Font Menu does not Match Appearance Control Panel Settings

CAUSE
This problem will occur when you assign custom keyboard shortcuts to menu items (that is, it will occur if you assign a nonstandard shortcut key to a menu item).

NOTE: A standard shortcut key is defined as a shortcut that consists of the COMMAND key and a letter. For example, the shortcut key for the Find command on the Edit menu is COMMAND+F.

RESOLUTION
To correct this problem, obtain the Office 98 Update for Mac OS 8.5. For more information about the Office 98 Update for Mac OS 8.5, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: TITLE : OFF98: How to Obtain and Install Office 98 Update for Mac OS 8.5

STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 98 Macintosh Edition. This problem has been corrected in the Office 98 Update for Mac OS 8.5.
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Last reviewed: October 16, 1998

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