Microsoft KB Archive/911198

= Xbox 360: You cannot see or play previously downloaded premium content when you are not signed in to Xbox Live =

Article ID: 911198

Article Last Modified on 9/26/2007

-

APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox 360 Hard Drive (20 GB)
 * Microsoft Xbox 360 Memory Unit (64MB)
 * Microsoft Xbox

-



SYMPTOMS
You cannot see or play previously downloaded premium content, such as Xbox Live Arcade games, content from Video Marketplace, game maps, game levels, or game objects, when you are not signed in to Xbox Live.



CAUSE
Typically, this behavior occurs if you try to use premium content that is stored on a storage device, such as an Xbox 360 Hard Drive or an Xbox 360 Memory Unit, and you use that storage device on a different console than the console that you used when you downloaded the content. This behavior also affects premium content that was transferred from an Xbox 360 Core console or from an Xbox 360 Pro console to an Xbox 360 Elite console by using the Xbox 360 Elite Data Migration Kit. This behavior is by design.

Additionally, this behavior will occur if a console has been repaired or exchanged and the console ID has changed.

Note When you help a customer who cannot access content after a console repair or exchange, refer to the following Knowledge Base article:

930017 Xbox 360: How to respond to customers who can no longer access previously downloaded premium content after a repair or an exchange



THINGS TO TRY
To use this downloaded premium content on a different console than the console that the content was downloaded to, follow these steps:
 * 1) Connect the storage device that contains the content to the Xbox 360 console.
 * 2) Verify that the console is connected to a high-speed Internet connection.
 * 3) Use your gamertag to sign in to Xbox Live.
 * 4) Access the content.

Keywords: kbxbox360ext kbxboxperipherals kbxboxlivefeatures kbxboxliveconnectivity kbxboxconsole kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbpubtypekc kbtshoot KB911198

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.