Microsoft KB Archive/109447

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Last reviewed: May 1, 1997

Article ID: Q109447 3.11 WINDOWS kbnetwork kbdisplay kbfile kbappnote kbsetup The information in this article applies to:


 * Microsoft Windows for Workgroups version 3.11

Microsoft has an Application Note, "WG0971: NDIS2SUP.386 Corrects Problems Restarting Windows for Workgroups on Token Ring Machines."

If you have problems quitting and then restarting Windows for Workgroups version 3.11 on systems using the NDIS version 2 IBM token ring driver, IBMTOK.DOS, this Application Note may help. The WG0971 disk included with this Application Note contains a new NDIS 2.0/3 support layer file, NDIS2SUP.386, to correct these problems.

You can obtain this Application Note from the following sources:


 * Microsoft's World Wide Web Site on the Internet
 * The Internet (Microsoft anonymous ftp server)
 * Microsoft Download Service (MSDL)
 * Microsoft FastTips Technical Library
 * Microsoft Product Support Services

For complete information, see the "To Obtain This Application Note" section at the end of this article.

THE TEXT OF WG0971
Microsoft(R) Product Support Services Application Note (Text File) WG0971: NDIS2SUP.386 CORRECTS PROBLEMS RESTARTING WINDOWS FOR WORKGROUPS ON TOKEN RING MACHINES Revision Date: 12/93 1 Disk Included The following information applies to Microsoft Windows(TM) for Workgroups, version 3.11.
 * INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY   |
 * ACCOMPANY THIS DOCUMENT (collectively referred to as an Application|
 * Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER    |
 * EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED    |
 * WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR     |
 * PURPOSE. The user assumes the entire risk as to the accuracy and  |
 * the use of this Application Note. This Application Note may be    |
 * copied and distributed subject to the following conditions: 1) All|
 * text must be copied without modification and all pages must be    |
 * included; 2) If software is included, all files on the disk(s)    |
 * must be copied without modification (the MS-DOS(R) utility        |
 * diskcopy is appropriate for this purpose); 3) All components of   |
 * this Application Note must be distributed together; and  4) This  |
 * Application Note may not be distributed for profit.               |
 * Copyright (C) 1993 Microsoft Corporation. All Rights Reserved.    |
 * Microsoft and MS-DOS are registered trademarks and Windows is a   |
 * trademark of Microsoft Corporation.                               |
 * IBM is a registered trademark of International Business Machines  |
 * Corporation.                                                      |
 * Corporation.                                                      |

Introduction
You may have problems quitting Windows for Workgroups version 3.11 on systems using the NDIS version 2 IBM(R) token ring driver (IBMTOK.DOS). If you run, quit, and then restart Windows for Workgroups (without restarting the computer), the computer usually stops responding (hangs). With this driver, you may also notice that your video display is reset after you quit Windows for Workgroups. For example, if your video display is set to 50-line mode before you run Windows for Workgroups, it may be reset to 25-line mode after you quit.

The WG0971 disk included with this Application Note contains a new NDIS 2.0/3 support layer file (NDIS2SUP.386) to correct these problems.

To install the new NDIS2SUP.386 file
 Insert the enclosed WG0971 disk in the appropriate floppy disk drive.  To copy the file to the Windows SYSTEM directory, type the following at the MS-DOS command prompt and then press ENTER copy :\ndis2sup.386 where is the floppy disk drive containing the WG0971 disk and is the drive and directory of your Windows SYSTEM directory. For example, if the WG0971 disk is in drive A and your Windows directory is C:\WINDOWS, type the following at the MS-DOS command prompt and then press ENTER: copy a:\ndis2sup.386 c:\windows\system 

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows for Workgroups version 3.11. We are researching this problem and will post new

TO OBTAIN THIS APPLICATION NOTE
You can find WG0971.EXE (size: 25619 bytes) , a self-extracting file, on the following services:   Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile #|WG0971.EXE (size: 25619 bytes), and click GO! Open the article, and click the button to download the file.   Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get WG0971.EXE (size: 25619 bytes)   Microsoft Download Service (MSDL) Dial (425) 936-6735 to connect to MSDL Download WG0971.EXE (size: 25619 bytes) 

For additional information about downloading, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q119591 TITLE    : How to Obtain Microsoft Support Files from Online Services You can have this Application Note mailed to you from the automated Microsoft FastTips Technical Library, which you can call 24 hours a day, 7 days a week at (800) 936-4200. NOTE: The FastTips Technical Library is available only to customers within the U.S. and Canada. If you are unable to access the source(s) listed above, you can have this Application Note mailed to you by calling Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time at (425) 637-7098. If you are outside the United States, contact the Microsoft subsidiary for your area.
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