Microsoft KB Archive/99172

= 3COM: Gateway Does Not Work After Successful Install =

Article ID: 99172

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to 3Com 3+Mail 1.0

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This article was previously published under Q99172



SYMPTOMS
Version 1.0 of the Microsoft Mail Gateway to 3Com 3+Open may not install completely, even though no error messages are displayed during installation. It may look as if it installed fine, but the gateway does not work.



CAUSE
Several subprocesses in the installation process may cause this problem. See RESOLUTION below for things to check.



RESOLUTION
Here are some ways to check for a successful installation process, even when the gateway does not work due to other problems on the network.  The installation process on the gateway postoffice should create a new subdirectory in the Mail database named SMTP, which should contain the following files:

ADDR_MAP.CFG

LOCAL.CFG

 There should be a SMTP.NME file added to the .NME directory, and there should be a SMTP.GLB file added to the .GLB directory. Run the ADMIN.EXE utility and select the Gateway option. The access components for SMTP should be seen and usable because the 3Com Gateway uses the SMTP accessing components on the postoffice. Verify that the gateway executable files, COURGET.EXE and COURPUT.EXE, are in the directory listed in the GATEWAY.INI file under the FFAPIPath parameter. Verify that the files GATEWAY.EXE and GATEWAY.INI are in the same directory. Verify that the current directory of the drive listed in the GATEWAY.INI parameter MSMAILDRIVE is the database directory.

For example:

If you list M:\MAILDATA in the .INI, and you are in the M:\MAILEXE directory when you run GATEWAY.EXE, the database files will not be found because the gateway will only look in the current directory of the drive, it will not resolve the full path to locate the database files (.ATT, .MAI, .GLB, and so on).</li></ul>

For more information about troubleshooting the 3Com/MS Mail Gateway, query on the following words in the Microsoft Knowledge Base:

verifying and gateway.ini and parameters

Additional query words: 1.00

Keywords: KB99172

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