Microsoft KB Archive/824076

= Stop Error When You Close a Publisher Publication That Contains Arabic Characters =

Article ID: 824076

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Office Publisher 2003
 * Microsoft Office Publisher 2003

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SYMPTOMS
When you open and then close a publication that contains Arabic characters (Arabic Typesetting font) in Microsoft Office Publisher, you may receive a Stop error message similar to the following Stop error message:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

Win32k.sys - address BF8FB6F5 base at BF800000 Data Stamp 3db6d462



CAUSE
This problem may occur on a Microsoft Windows XP computer after you use the Pack and Go feature in Publisher to compress and uncompress the publication.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version          Size       File name ---  08-Jul-2003  11:49  5.1.2.225          277,248  Atmfd.dll 08-Jul-2003 11:49  5.1.2.225           27,136  Atmlib.dll 08-Jul-2003 11:49  5.1.2600.1221       79,360  Fontsub.dll 08-Jul-2003 11:49  5.1.2600.1221      235,520  Gdi32.dll 08-Jul-2003 11:46  0.2.0.81           198,656  T2embed.dll 08-Jul-2003 11:49  5.1.2600.1221      529,408  User32.dll 08-Jul-2003 11:49  1.411.2600.1221    351,232  Usp10.dll 13-Jun-2003 18:46  5.1.2600.1234    1,676,928  Win32k.sys 08-Jul-2003 11:49  5.1.2600.1221      272,896  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Additional query words: blue screen bluescreen

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB824076

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