Microsoft KB Archive/320667

= Error Message on a Blue Screen During a Screen Refresh that Uses GDI Halftoning in Windows 2000 =

Article ID: 320667

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q320667



SYMPTOMS
You may receive a BugCheck 1E, {c0000005, a00b328c, 0, 1f5dfd8} error message on a blue screen during a screen refresh that uses GDI Halftoning.



CAUSE
This problem may occur if the rectangle that is being passed to EngStretchBlt is larger than the actual buffer that is allocated for the rectangle.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time            Size       File name ---  13-May-2002  19:17              42,256  Basesrv.dll 15-Nov-2001 16:27               5,149  Empty.cat 13-May-2002 19:17             222,480  Gdi32.dll 16-May-2002 12:34               1,804  Hotfix.txt 13-May-2002 19:17             708,880  Kernel32.dll 19-Apr-2002 17:45               3,584  Spmsg.dll 19-Apr-2002 17:46              44,032  Spuninst.exe 12-Jun-2001 10:05               3,856  Svcpack1.dll 31-May-2002 13:14                 Symbols 31-May-2002 13:14                 Uniproc 31-May-2002 13:14                 Update 25-Jun-2001 19:17              47,808  User.exe 13-May-2002 19:17             402,192  User32.dll 13-May-2002 19:17             369,936  Userenv.dll 13-May-2002 19:15           1,642,224  Win32k.sys 03-May-2002 11:31             178,960  Winlogon.exe 13-May-2002 19:17             243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kbhotfixserver kbqfe kbbug kbdisplay kbenv kbfix kbqfe kbwin2000presp4fix KB320667

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