Microsoft KB Archive/923828

= FIX: Windows Media Player may not play a .wmv file on a Windows CE 5.0-based device =

Article ID: 923828

Article Last Modified on 9/26/2006

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APPLIES TO


 * Microsoft Windows CE 5.0

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SYMPTOMS
On a Microsoft Windows CE 5.0-based device, you try to play a Microsoft Windows Media Video (.wmv) file by using Microsoft Windows Media Player. When you do this, Windows Media Player may not play the .wmv file. Additionally, you may experience one or more of the following symptoms:
 * The Windows Media Player playback window remains black.
 * The playback of the .wmv file remains stuck on the first frame.



CAUSE
This problem may occur when the .wmv file is encoded by using a high bit rate. For example, this problem may occur if you encode the .wmv file by using the Telestream Flip4Mac WMV export component.



Software update information
A supported software update is now available from Microsoft as Windows CE 5.0 Platform Builder Monthly Update (August 2006). You can confirm this by scrolling to the &quot;File information&quot; section of this article. The package file name contains the product version, date, Knowledge Base article number, and processor type. The package file name format is:

Product version-yymmdd-kbnnnnnn-processor type

For example: Wincepb50-060503-kb917590-armv4i.msi is the ARMV4i Windows CE 5.0 Platform Builder fix that is documented in KB article 917590 and that is contained in the May 2006 monthly update. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:

837392 How to locate core operating system fixes for Microsoft Windows CE Platform Builder products

Prerequisites
This update is supported only if all previously issued updates for this product are also installed.

Restart requirement
After you install this update, you must perform a clean build of the whole platform. To clean the platform, click Clean on the Build menu. To build the platform, click Build Platform on the Build menu. You do not have to restart the computer after you apply this update.

Update replacement information
This update does not replace any other updates.

File information
The English version of this package has the file attributes (or later file attributes) that are listed in the following table.

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbpubtypekc kbqfe kbfix kbbug KB923828

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