Microsoft KB Archive/285194

= Error Message Appears When You Try to Install 16-bit Program on Computer Upgraded to Windows 2000 =

Article ID: 285194

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q285194



SYMPTOMS
When you try to install a 16-bit program on a computer that has been upgraded to Microsoft Windows 2000 Professional from another operating system, the following error message may appear:

Application popup: 16 bit Windows Subsystem : An application has attempted to directly access the hard disk, which cannot be supported. This may cause the application to function incorrectly. Choose 'Close' to terminate the application.



CAUSE
This behavior can occur because the Command.com, Autoexec.nt, and Config.nt files that were upgraded to Windows 2000 had invalid entries.



RESOLUTION
To resolve this behavior, expand the Command.com, Autoexec.nt, and Config.nt files from the Windows 2000 Installation CD-ROM.



MORE INFORMATION

 * 1) On the Start Menu, click Run, and then type the following:

cmd
 * 1) Click OK.
 * 2) Type the CD-ROM drive letter with a colon, for example D:, and then press ENTER.
 * 3) Type the following and then press ENTER:

cd i386
 * 1) In Windows Explorer, rename the Command.com, Autoexec.nt, and Config.nt files to Command.old, Autoexec.old, and Config.old.
 * 2) Return to the Run dialog box, and then type the following and press ENTER:

expand D:\i386\command.co_ C:\Winnt\system32\command.com

Note: Make sure the CD-ROM drive letter and the hard disk drive letter are correct for your system.
 * 1) Type the following, and then press ENTER:

expand D:\i386\autoexec.nt_ C:\Winnt\system32\autoexec.nt
 * 1) Type the following, and then press ENTER:

expand D:\i386\config.nt_ C:\Winnt\system32\config.nt
 * 1) Restart the computer, and then try again to run the program.

Keywords: kbprb KB285194

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