Microsoft KB Archive/195118

= SBS: Fax Fails If Sharing Phone Line with Other Devices =

Article ID: 195118

Article Last Modified on 11/19/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q195118



SYMPTOMS
Faxes may fail to be delivered or received, and modems connected to the Microsoft BackOffice Small Business Server (SBS) may become unstable.



CAUSE
If other devices are on the same phone line as an SBS server, the phone line integrity may be jeopardized. Any of the following devices can cause line disruption:
 * Fax machines
 * Answering machines
 * Credit card swipers
 * Voice telephones



RESOLUTION
To resolve this problem, remove any additional devices from the phone line that the SBS server is using.



MORE INFORMATION
If additional devices are kept on the same phone line as the SBS server, it may occasionally become necessary to restart the server to restore an unstable modem to a functioning state.

Additional query words: Smallbiz

Keywords: kbprb KB195118

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