Microsoft KB Archive/907892

= A computer that uses an Intel EM64T processor may stop responding during startup =

Article ID: 907892

Article Last Modified on 10/11/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition

-



SYMPTOMS
A computer that uses an Intel EM64T processor may stop responding during startup. This problem affects only computers that are running an x64-based version of Microsoft Windows Server 2003. The problem may be intermittent, and is most likely to occur if one or more of the following conditions are true:
 * The system uses multiple processors.
 * The system is under stress.
 * The system uses more than 8 GB (gigabytes) of RAM.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must be running an x64-based version of Windows Server 2003.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

  Date         Time   Version        Size       File name --  22-Sep-2005  02:21  5.2.3790.2533  4,418,048  Ntkrnlmp.exe 22-Sep-2005 02:21  5.2.3790.2533  4,445,696  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbqfe kbhotfixserver kbwinserv2003presp2fix KB907892

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.