Microsoft KB Archive/831571

= Windows XP or Windows 2000 prompts you to change your password even after you have already changed your password =

Article ID: 831571

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you are prompted to change your password on a Microsoft Windows XP-based client computer or on a Microsoft Windows 2000-based client computer that resides on a network, and then you do so, you may be prompted to change your password again every 24 hours.

Note This 24-hour period starts at the moment when you are first prompted to change your password, not at the moment when you actually change it.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-Bit Editions   Date         Time   Version            Size    File name ---  04-Feb-2004  01:57  5.1.2600.1339     971,776  Msgina.dll 29-Jan-2004 00:57  5.1.2600.1337     586,752  Xpsp2res.dll Windows XP, 64-Bit Editions   Date         Time   Version            Size    File name --  03-Feb-2004  23:52  5.1.2600.1339   1,272,320  Msgina.dll       IA-64 04-Feb-2004 00:57  5.1.2600.1339     971,776  Wmsgina.dll      x86 28-Jan-2004 23:57  5.1.2600.1337     586,752  Wxpsp2res.dll    x86 28-Jan-2004 23:57  5.1.2600.1337     586,240  Xpsp2res.dll     IA-64

Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 3 or later.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  03-May-2004  19:48  5.0.2195.6922     334,608  Msgina.dll 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll



WORKAROUND
To work around this issue, log off and then log back on to your computer every time that you are incorrectly prompted to change your password.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: expiration prompt

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwin2000presp5fix kbwinxppresp2fix kbbug kbfix kbqfe KB831571

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