Microsoft KB Archive/310887

= Cannot Send Third-Party Mail by Using Earthlink Dial-up Networking and Outlook Express =

Article ID: 310887

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0

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This article was previously published under Q310887



SYMPTOMS
When you use an Earthlink dial-up networking connection to send mail through another Internet service provider (ISP) or e-mail account, you may receive the following error message:

Error 0x800ccc0e. Cannot connect to Server.



RESOLUTION
To resolve this behavior, replace the Simple Mail Transfer Protocol (SMTP) server for the other ISP or e-mail account with the Earthlink SMTP server (mail.earthlink.net). To do this, follow these steps:
 * 1) Start Outlook Express.
 * 2) On the Tools menu, click Accounts.
 * 3) Click the Mail tab.
 * 4) Select the other ISP or e-mail account.
 * 5) Click Properties.
 * 6) Click the Servers tab.
 * 7) Change the server information for Outgoing mail (SMTP) to mail.earthlink.net.
 * 8) Click Apply, and then click OK.
 * 9) Click Close in the Internet Accounts dialog box.

Keywords: kb3rdparty kbenv kberrmsg kbnetwork kbprb KB310887

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