Microsoft KB Archive/271584

= XCLN: Cannot Download Outlook Address Book After Creating a Profile with Newprof and Profgen =

Article ID: 271584

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q271584



SYMPTOMS
When you are using an Outlook client, and you create a profile with the Newprof tool and the Profgen tool, you may not be able to download the Outlook Address Book.



CAUSE
This behavior can occur if the path for the OfflineAddressBookPath statement does not exist on the drive where the Outlook Address Book files are stored.

The following section in the .prf file indicates an invalid path for the OfflineAddressBookPath= statement. When this file is used, the profile is generated but you are not able to download the Offline Address Book and no error message is displayed.

Settings for the Microsoft Exchange Server computer

[Service2]

OfflineAddressBookPath=&quot; \Profiles\ \Local Settings\Application Data\Microsoft\Outlook&quot;



RESOLUTION
To resolve this issue, ensure the path that is specified in the OfflineAddressBookPath= statement resides on the hard disk before you use Profgen and Newprof to create the profile.



MORE INFORMATION
The Newprof tool does not create folders for items that do not already exist. This includes folders that are named using the  variable.

Keywords: kbprb KB271584

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