Microsoft KB Archive/81343

= Mac Fax: Err Msg: Unable to Connect to Modem =

Article ID: 81343

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.0
 * Microsoft Mail for AppleTalk Networks 3.0a
 * Microsoft Mail for AppleTalk Networks 3.0b
 * Microsoft Mail for Appletalk Networks 3.1
 * Microsoft Mail for AppleTalk Networks 3.1a
 * Microsoft Mail for AppleTalk Networks 3.1c

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This article was previously published under Q81343



SYMPTOMS
When you use Microsoft Mail for AppleTalk Networks and the Microsoft Mail Gateway to Fax, the following error message may be displayed:

Unable to connect to modem. Sending and Receiving turned off. Error -2005.



CAUSE
This is a standard time-out error that is returned when the fax/modem does not respond to commands from the FaxINIT. This message can be caused by one of the following problems:


 * The fax modem is not turned on or is not connected correctly.
 * An incorrect FaxINIT is being used for the fax/modem.
 * There is a serial port contention. Some other software is attempting to use the same serial port as the fax gateway. The fax gateway is configured to only use the modem port.
 * Running on an AppleShare file server sometimes causes this problem if there is heavy server activity. Intense network activity can cause enough of a delay in the FaxINIT-fax/modem communications to cause an error.
 * There may be various INIT conflicts. Try changing the load order of the INITs or removing unnecessary INITs.
 * Running fax gateway on a Mac IIfx without the IIfx Serial Switch. This is a Control Panel device from Apple, which must be set to Compatible.

Additional query words: 3.00 3.00a 3.00b 3.10 3.10a 3.10c faxgate

Keywords: KB81343

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