Microsoft KB Archive/155569

= MS Mail 3.5 Mail Service Manager Setup Does Not Work =

Article ID: 155569

Article Last Modified on 10/13/2003

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Mail Multitasking Message Transfer Agent 3.2a

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This article was previously published under Q155569





SYMPTOMS
During the setup of the Mail Service Manager from Microsoft Mail 3.5 Server, you may receive the following error message:

Setup has encountered a problem.

Please report file = 'COMMON/INFO1.C',Line='253' to Microsoft Product

Support Services.



CAUSE
This error is caused by the Setup program for Mail Service Manager not correctly checking the versions of files present on the computer.



RESOLUTION
Copy the Setnt351.cmd and Imagecfg.exe files to the same folder as the Setup program for Mail Service Manager. These files can be located on the Windows NT 4.0 CD-ROM in the Support\Debug\i386 folder (or other machine type folder). Run the following command line from the command prompt:

setnt351.cmd setup.exe

For additional information, see the following Microsoft Knowledge Base article:

156521 PC NTMMTA: Err Msg: Setup Has Encountered a Problem

Additional query words: prodnt winnt MMTA

Keywords: KB155569

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