Microsoft KB Archive/306245

= Computer Shuts Down and Restarts When You Attempt to Connect to the Internet or Your ISP =

PSS ID Number: 306245

Article Last Modified on 9/28/2004

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The information in this article applies to:


 * Microsoft Windows Millennium Edition

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This article was previously published under Q306245



SYMPTOMS
When you attempt to connect to the Internet, your computer may shut down and then restart. You may experience this behavior during the authentication process with your Internet service provider (ISP), or when you start Microsoft Internet Explorer after you are connected to your ISP. As a result, you may be unable to connect to the Internet.



CAUSE
This behavior can occur if both of the following conditions are true:
 * Norton Personal Firewall is installed on your computer.
 * You connect to the Internet by using a Dial-Up Networking modem connection.



RESOLUTION
To resolve this issue, disable Norton Personal Firewall. Please refer to the program documentation or browse to the following Symantec Corporation Web site for more information:

http://www.symantec.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbprb KB306245

Technology: kbWinME kbWinMEsearch

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