Microsoft KB Archive/211727

= WD2000: Mail Merge Main Document Restored to Normal Word Document =

Article ID: 211727

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q211727





SYMPTOMS
When you open a mail merge main document, the file is no longer a mail merge main document.



CAUSE
This problem occurs when the following conditions are true:
 * Your mail merge main document is attached to a Microsoft Access data source.

NOTE: This problem occurs whether you attach your data source by using DDE or ODBC.

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 * You save your mail merge main document in Rich Text Format (*.rtf). Note that some converters, such as the "Microsoft Word 97-2000 and 6.0/95" converter, save the file in RTF format.



WORKAROUND
Reset your document as a mail merge main document. To do this, open the main document, and then follow these steps:
 * 1) On the Tools menu, click Mail Merge.
 * 2) Under Main Document, click Create. Select the type of main document that you want.
 * 3) Click Active Window.
 * 4) Under Data Source, click Get Data. Select the data source that you want and click OK.

NOTE: You may want to save your mail merge main document by using the Word Document (*.doc) file type in the Save As dialog box to prevent this problem from recurring.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix kbmerge KB211727

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