Microsoft KB Archive/828672

= Internet Explorer Quits Unexpectedly When You Use a Touch Screen or a Virtual Keyboard to Submit a Form =

Article ID: 828672

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1

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SYMPTOMS
When you try to use a touch screen or virtual keyboard to submit a form on a Web page in Microsoft Internet Explorer 6.0 Service Pack 1 (SP1), you may receive the following error message:

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the details of the error message, you receive an error signature that is similar to the following: AppName      AppVer         ModName     ModVer         Offset

Iexplore.exe 6.0.2800.1106  Mshtml.dll  6.0.2800.1141  00019b20 Note This problem does not occur if you use a desktop keyboard or a mouse to submit a form on a Web page.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version        Size       File name

06-Oct-2003 13:26 6.0.2800.1272 2,798,080 Mshtml.dll



STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Keywords: kbhotfixserver kbqfe kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB828672

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