Microsoft KB Archive/229825

= OL98: Embedded Messages Blank If Dragged to New Message =

Article ID: 229825

Article Last Modified on 10/13/2005

-

APPLIES TO


 * Microsoft Outlook 98 Standard Edition

-



This article was previously published under Q229825



SYMPTOMS
You receive a message that contains an embedded message; when you double-click the embedded message to read it, it is blank.



CAUSE
When composing the message, the sender dragged an existing message into the new message. The sender then opened the attached message and saved the new message. The message is sent, but the attached message is blank.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File name   Size         Date       File version

Outllib     6,600,464    4/14/99    8.05.6408.0000



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To avoid this, on the Insert menu, click Item to insert another message.

Additional query words: OL2K 98

Keywords: kbbug kbfix kbqfe KB229825

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.