Microsoft KB Archive/117787

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Incomplete or Incorrect Output from Printer Shared over Novell

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Q117787

6.00 6.00a WINDOWS kbnetwork

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a
 * Microsoft Windows versions 3.1, 3.11
 * Microsoft Windows for Workgroups versions 3.1, 3.11

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SYMPTOMS
When you print from Word for Windows to a shared printer over a Novell network, the printout may contain "garbage" characters, any graphics in your document may print incompletely, or the document may fail to print. It may also drop characters.

You may be able to print successfully from other Windows-based applications such as Windows Write and Windows Paintbrush.

CAUSE
This problem may occur when your printer is connected to a network server using Novell NetWare if any of the following Novell printing options are set:

Form Feed

Enable Tabs

Enable Timeout

Enable Banner

WORKAROUND
Method 1: Use the Novell NetWare Printcon utility or Windows Control Panel (choose the Printers icon) to clear the Novell printing options listed above.

Method 2: (You must have supervisory rights or be a PrintServer Operator.) On the Novell Server, start PConsole, choose Print Server Information, choose the print server name, choose Print Server Configuration, choose Printer Configuration, choose the printer model, and increase the "Buffer Size in K" setting from 3K to 10K.

MORE INFORMATION
For more information on troubleshooting printing problems with Novell NetWare, query on the following words in the Microsoft Knowledge Base:

"NetWare and debugging and windows and printing" The Novell products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.