Microsoft KB Archive/235576

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XGEN: Unable to Accept Meeting Requests Sent to Delegates

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Q235576

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The information in this article applies to:


 * Microsoft Exchange 2000 Server

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SYMPTOMS
A user who receives meeting requests by virtue of being a delegate for another user cannot accept the meeting requests.

On attempting to accept the meeting request, the delegated user may receive the following error message:

Can't open calendar folder for user UserA. The information store could not be opened.

CAUSE
The user assigned to be the delegate is on a different information store database than the user whose delegate he or she is. Even if the two users are on the same server, the action of accepting meeting requests will fail by virtue of their being on different databases.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange 2000 Server.

Steps to Reproduce the Behavior

 * 1) Create three users (UserA, UserB, UserC).
 * 2) Using Outlook, log on to UserA's account.
 * 3) On the Tools menu, click Options.
 * 4) On the Delegates tab, click Add.
 * 5) Select UserC, and then click OK.
 * 6) Give UserC Editor rights to the Calendar, Tasks, and Inbox, and then click OK.
 * 7) Log off UserA's account.
 * 8) Using Outlook, log on to UserB's account, and send a meeting request to UserA.
 * 9) Log off of UserB's account.
 * 10) Using Outlook, log on to UserC's account, and open the meeting request from UserB.
 * 11) Click Accept.

Additional query words:

Keywords :

Issue type : kbbug kbprb

Technology :