Microsoft KB Archive/108864

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GP Fault in OLE2.DLL when Starting Word

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Q108864

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The information in this article applies to:


 * Microsoft Office for Windows, version 4.0
 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
 * Microsoft Excel for Windows, version 5.0
 * Microsoft Works for Windows, version 3.0
 * Microsoft PowerPoint for Windows, version 4.0

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SYMPTOMS
If you are running under a beta (prerelease) version of Microsoft Windows version 3.1, the following error message may occur when you start Word for Windows:

MSWORD caused a GP Fault error in OLE2.DLL.

CAUSE
Word 6.0 is designed to run properly on the retail release of Windows 3.1; Microsoft cannot guarantee the functionality of Word running under a beta build of Windows.

RESOLUTION
To determine whether you are running a beta version of Windows 3.1, switch to Windows Program Manager and choose About Program Manager from the Help menu. "Version 3.1" should display in the dialog box. If there is a period and any numbers following "3.1," you are running a beta version of Windows. Microsoft has received reports of this problem from customers running the following beta versions:

3.1.068

3.1.070

3.1.071

3.1.0xx To resolve the problem, obtain the retail version of Windows 3.1. To obtain new or updated Microsoft products, call Microsoft End User Sales at (800) 426-9400. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

"http://www.microsoft.com/worldwide/default.htm" Additional query words: 6.0 win31 gpf general protection excel word6 winword powerpt w_office custserve

Keywords : kbole

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