Microsoft KB Archive/267852

= Error message when you restart the computer after you install Streets and Trips: &quot;Unable to load vital strings&quot; =

Article ID: 267852

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2001 Standard Edition

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This article was previously published under Q267852



SYMPTOMS
After you install Microsoft Streets & Trips, you may receive the following error message when you restart the computer if the Streets & Trips Run CD is in the CD drive:

Unable to load vital strings. This application will now close.



CAUSE
This behavior can occur if the QBCD Autorun memory-resident program is loaded during the Microsoft Windows startup sequence.

This program is installed by QuickBooks and QuickBooks Pro.

If the Streets & Trips Run CD is inserted in the CD drive, QBCD Autorun tries to start Streets & Trips before the Windows startup sequence is complete.



RESOLUTION
To resolve this issue, remove the Streets & Trips Run CD from the CD drive before you start the computer or contact Intuit to obtain instructions about how to uninstall QBCD Autorun or how to prevent it from loading automatically during the Windows startup sequence.

For more information about QuickBooks, visit the following Intuit Web site:

http://www.quickbooks.com



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: st2001 setup quits stops tsr cannot load

Keywords: kb3rdparty kberrmsg kbprb KB267852

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