Microsoft KB Archive/244748

= 14 Character Password Limitation in IMS Logon Information =

Article ID: 244748

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft BackOffice Server 4.5
 * Microsoft BackOffice Small Business Server 4.5

-



This article was previously published under Q244748



SYMPTOMS
When you enter the logon information in Internet Mail Service (IMS), you are unable to enter more than 14 characters in the Password box.



CAUSE
This issue occurs because the maximum password length that is allowed in the Password box is 14 characters. Some Internet service providers (ISPs) may assign a computer-generated password larger than 14 characters.



RESOLUTION
To resolve this issue, contact your ISP to shorten your password to use 14 characters or less.



MORE INFORMATION
Some Internet service providers may not be able to provide a shorter password. Without the complete password, the Microsoft Exchange Server cannot log on to the ISP.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: smallbiz

Keywords: kbnetwork kbprb KB244748

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.