Microsoft KB Archive/243316

= RAS with Multiple-Port Digi Adapter Does Not Answer Incoming Calls =

Article ID: 243316

Article Last Modified on 9/27/2007

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q243316



SYMPTOMS
A Windows NT server running Remote Access Services (RAS) with a Digi AccelPort 8r 920 multiple-port adapter does not answer incoming calls after the first call per line.



CAUSE
The Digi AccelPort 8r 920 multiple-port adapter connects to an RJ45 input/output (I/O) serial box. This connection requires a 10-pin RJ45 connector-to-DB25 cable that is supplied by Digi. If you are using an 8-pin RJ45 connector-to-DB25 cable, pin 1 (Ring Indicator, or RI) and pin 10 (Data Carrier Detect, or DCD) are not connected. RAS uses RI for answering incoming calls.



RESOLUTION
Use the 8-port Octopus cable with DB25 connectors in this configuration.



MORE INFORMATION
For more information about the cabling specifics recommended by Digi International, please visit the following Digi Web site:

http://www.digi.com/support/index.jsp

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Additional query words: multiport card digiboard

Keywords: kbhardware kbnetwork kbprb KB243316

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