Microsoft KB Archive/323652

= SMS: Clients Are Not Installed for Non-English SMS 2.0 SP4 Servers =

Article ID: 323652

Article Last Modified on 3/22/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 4

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This article was previously published under Q323652



SYMPTOMS
If you downloaded the German, Japanese, French, Korean, Chinese Traditional, or Chinese Simplified version of Systems Management Server (SMS) 2.0 Service Pack 4 (SP4) before May 30, 2002, 8:00 P.M. Pacific time, you may have two files (Clicore.exe and Ccmcore.exe) with improper date stamps.

Notes:
 * English and International Client Pack versions are not affected by this problem. This problem affects only non-English SMS 2.0 SP4 Server installations.
 * This problem occurs when you install clients by using Windows Networking Logon Client Installation, not by using Windows NT Remote Client installation.
 * This problem does not occur if you upgrade from SMS 2.0 Service Pack 2 (SP2) directly to SMS 2.0 SP4. It occurs only if you upgrade from SMS 2.0 Service Pack 3 (SP3) to SMS 2.0 SP4.
 * Existing SMS clients are upgraded successfully. The problem affects only new client installations.

Because of an incorrect data stamp on client Setup files, new Systems Management Server (SMS) client installations may not succeed. This problem occurs with the German, Japanese, French, Korean, Chinese Traditional, and Chinese Simplified server versions of SMS 2.0 Service Pack 4 (SP4). When this problem occurs, base and optional components may not be installed.

The following entries are recorded in the \MS\SMS\Logs\Clisvcl.log file:

Client Configuration Installation Manager - (LAUNCH_CONTINUOUS_START)

Client Configuration Installation Manager - Attempting to launch application

Verifying application [C:\WINNT\MS\SMS\CORE\BIN\ccim32.dll]


 * 1) $#$#$#$#$ ERROR: The Client Service is not authorized to run this application! (5)


 * Client Configuration Installation Manager - Error launching (#0x5)

!!!WARNING: Problem starting App (5). Doing App Verify.

Still waiting for previous verify to finish.

Finished list processing, return code = 0x5



CAUSE
If you downloaded the German, Japanese, French, Korean, Chinese Traditional, or Chinese Simplified version of SMS 2.0 SP4 before May 30, 2002, 8:00 P.M. Pacific time, you may have two files (Clicore.exe and Ccmcore.exe) with improper date stamps.

To confirm that you are affected by this problem, view the Modified date stamp on your site server for the Clicore.exe and Ccmcore.exe files in the following folders:

SMS\Inboxes\Clicomp.src\Base\I386

-and-

SMS\Inboxes\Clicomp.src\Base\Alpha

If these files have a date stamp of 01/18/2001 (instead of 1/18/2002), and if you are using Windows Networking Logon Client Installation, your SMS 2.0 SP3 logon points will not be updated properly with the SP4 version of these files. This will affect new client installations that use Windows Networking Logon Installation (Smsman.exe and Smsls.bat).



RESOLUTION
The correction for this problem was updated on May 30, 2002. To download the updated SP4 version, visit the following Microsoft Web site:

http://www.microsoft.com/smserver/downloads/20/servicepacks/sms20sp4/default.asp

NOTE: If you already upgraded your SMS sites with the original International version of SMS 2.0 SP4, see the &quot;Correcting Sites&quot; section in this article. Microsoft recommends that you download the updated SP4 installation image (from the Web site that is listed earlier in this article) before you upgrade additional SMS sites to SMS 2.0 SP4.

Correcting Sites
If you already installed the original International SMS 2.0 SP4 release, there are two methods that you can use to correct your sites.

Method 1
Reapply SMS 2.0 SP4 after you download the updated International version of the SP4 installation source.

Method 2
Obtain and apply a hotfix that installs versions of the Clicore.exe and Ccmcore.exe files with the corrected data stamps.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Chinese Simplified version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version        Size       File name    Platform 18-Jan-2002 13:09   2.0.92.9       1,925,798  CcmCore.exe  Alpha 18-Jan-2002 13:09   2.0.1493.4009  4,796,876  CliCore.exe  Alpha 18-Jan-2002 13:09   2.0.92.9       1,324,181  CcmCore.exe  I386 18-Jan-2002 13:09   2.0.1493.4009  3,652,517  CliCore.exe  I386 The Chinese Simplified version of this fix is available for download from the Microsoft Download Center as Q323652_CHS.exe:

Download Q323652_CHS.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The Chinese Traditional version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version        Size       File name   Platform ---  18-Jan-2002  13:09   2.0.92.9       1,925,818  CcmCore.exe  Alpha 18-Jan-2002 13:09   2.0.1493.4009  4,793,909  CliCore.exe  Alpha 18-Jan-2002 13:09   2.0.92.9       1,324,197  CcmCore.exe  I386 18-Jan-2002 13:09   2.0.1493.4009  3,649,552  CliCore.exe  I386 The Chinese Traditional version of this fix is available for download from the Microsoft Download Center as Q323652_CHT.exe:

Download Q323652_CHT.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

The German version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version        Size       File name    Platform 18-Jan-2002 13:09   2.0.92.9       1,925,493  CcmCore.exe  Alpha 18-Jan-2002 13:09   2.0.1493.4009  4,803,866  CliCore.exe  Alpha 18-Jan-2002 13:09   2.0.92.9       1,324,386  CcmCore.exe  I386 18-Jan-2002 13:09   2.0.1493.4009  3,661,408  CliCore.exe  I386 The German version of this fix is available for download from the Microsoft Download Center as Q323652_DEU.exe:

Download Q323652_DEU.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

The French version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version        Size       File name    Platform 18-Jan-2002 13:09   2.0.92.9       1,925,593  CcmCore.exe  Alpha 18-Jan-2002 13:09   2.0.1493.4009  4,446,285  CliCore.exe  Alpha 18-Jan-2002 13:09   2.0.92.9       1,324,482  CcmCore.exe  I386 18-Jan-2002 13:09   2.0.1493.4009  3,400,791  CliCore.exe  I386 The French version of this fix is available for download from the Microsoft Download Center as Q323652_FRN.exe:

Download Q323652_FRN.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

The Japanese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version        Size       File name    Platform 18-Jan-2002 13:09   2.0.92.9       1,925,752  CcmCore.exe  Alpha 18-Jan-2002 13:09   2.0.1493.4009  4,803,606  CliCore.exe  Alpha 18-Jan-2002 13:09   2.0.92.9       1,324,134  CcmCore.exe  I386 18-Jan-2002 13:09   2.0.1493.4009  3,660,333  CliCore.exe  I386 The Japanese version of this fix is available for download from the Microsoft Download Center as Q323652_JPN.exe:

Download Q323652_JPN.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

The Korean version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time     Version        Size       File name    Platform -  18-Jan-2002  13:09    2.0.92.9       1,925,802  CcmCore.exe  Alpha 18-Jan-2002 13:09    2.0.1493.4009  4,799,332  CliCore.exe  Alpha 18-Jan-2002 13:09    2.0.92.9       1,324,189  CcmCore.exe  I386 18-Jan-2002 13:09    2.0.1493.4009  3,654,925  CliCore.exe  I386 The Korean version of this fix is available for download from the Microsoft Download Center as Q323652_KOR.exe:

Download Q323652_KOR.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

NOTE: For unsuccessful client installations on Microsoft Windows XP-based computers, you must remove and then reinstall the client after you apply the updated service pack. For additional information about how to remove an SMS client, click the article number below to view the article in the Microsoft Knowledge Base:

199078 SMS: How to Remove a Systems Management Server 2.0 Client



STATUS
Microsoft has confirmed that this is a problem in the original International releases of SMS 2.0 SP4. This problem was first corrected on May 30, 2002, with new International versions of SMS 2.0 SP4.



How to Install the Hotfix
To install the hotfix, use one of the following methods on all SMS primary and secondary site servers on which you installed the original International version of SP4.

How to Use the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.

To use the hotfix installer:
 * 1) Create a folder in a location that is accessible to your SMS site servers.
 * 2) Log on to your site server by using an account with administrator permissions.
 * 3) Copy the Q323652.exe hotfix file and platform folders to the new folder. The Q323652.exe hotfix file must be one folder &quot;above&quot; the platform folders.
 * 4) From each of the primary and secondary SMS site servers in your environment, run Q323652.exe. Complete any necessary manual installation steps.

How to Manually Install the Hotfix
To manually install the hotfix:
 * 1) Copy the hotfix folder structure to a local folder on your site server or to a share on your network.
 * 2) Quit the SMS Administrator console and stop all SMS services.
 * 3) Replace the Ccmcore.exe file in the  \Inboxes\Clicomp.src\Base\  folder with the version of the file from the hotfix.
 * 4) Replace the Clicore.exe file in the  \Inboxes\Clicomp.src\Base\  folder with the version of the file from the hotfix.
 * 5) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\Base folder with the version of the file from the hotfix. Note that you must rename Compverbase.ini to Compver.ini.

NOTE: After you apply the hotfix either manually or by using the hotfix installer, start Windows Explorer and then open the \Inboxes\Clicomp.src\Base\  folder. Right-click the Ccmcore.exe file, and then click Properties to verify that the file's modified date is 18-Jan-2002. Repeat this process to make sure that the Clicore.exe file has a modified date of 18-Jan-2002.

Additional query words: prodsms

Keywords: kbdownload kbbug kbfix kbqfe KB323652

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