Microsoft KB Archive/930267

= Xbox 360: You experience reception interference that results in poor range or you are frequently disconnected when you use the Xbox 360 Wireless Headset =

Article ID: 930267

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft Xbox 360 Wireless Headset
 * Microsoft Xbox

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SYMPTOMS
When you use the Xbox 360 Wireless Headset, you experience reception interference that results in poor range. Or you are frequently disconnected.



CAUSE
This issue may occur in the following conditions:
 * Environmental interference that is caused by other wireless devices such as cordless telephones, wireless network devices, and microwave ovens.
 * Metallic objects such as faceplates, stickers.
 * Placement or location of your Xbox 360 Console.



THINGS TO TRY
 To turn on the wireless headset, press the power button. To connect the wireless headset to your console, press the connect button on the console. Then, press and hold the connect button on the wireless headset.

Note You must press the connect buttons within 20 seconds of one another. The first time that you use the wireless headset, you must connect your Xbox 360 console to Xbox Live to obtain the latest Dashboard update. For information about Xbox Live, visit the following Web site:

http://www.xbox.com/live

 Move the wireless headset closer to the console. Make sure that the battery has a strong charge. Keep the console and the wireless headset at least three feet away from large metal objects such as file cabinets or refrigerators. Remove decorations from the console and the wireless headset, and then try to connect again. Metallic decorations, stickers, or faceplates on the console or on the wireless headset can interfere with wireless headset performance.</li> Make sure that the front of the console is positioned in the direction of the wireless headset and away from nearby walls.</li> If you have four wireless controllers connected to the console, you must disconnect one of the wireless controllers before you can connect a wireless headset. To disconnect a wireless controller, press and then hold the Xbox Guide button for three seconds. Then, turn off the wireless controller. To disconnect a wired controller, unplug the cable from the console.</li> Turn off or unplug the other devices, and then try to connect again. 2.4-gigahertz (GHz) cordless telephones, wireless LANs, wireless video transmitters, microwave ovens, some mobile phones or cell phones, and Bluetooth headsets can interfere with the operation of the wireless headset.</li></ol>

If this does not resolve the issue, your Xbox 360 Wireless Headset may have to be replaced. Contact Xbox Customer Support for help.

More information
For more information and support options for your Xbox 360 Wireless Headset, visit the following Microsoft Web site:

http://www.xbox.com/support

Do not take your Xbox 360 console or its accessories to your retailer for repair or service unless instructed to do this by an Xbox Customer Support representative.

Do not try to repair the wireless headset
Do not try to disassemble, service, or modify the Xbox 360 console, power supply, or any accessories. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. For safety reasons, such actions will void your warranty.

Additional query words: xb360 xbTS xbWireless xbAccessory xbAudio headset communicator disconnect range

Keywords: kbxbox360americasportal kbxbox360pacrimportal kbxbox360ext kbxbox360europeportal kbxboxperipherals kbpubtypekc kbtshoot KB930267

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