Microsoft KB Archive/833747

= Event ID 4311 appears in the system log when you reinstall a network adapter in Windows XP =

Article ID: 833747

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems

-





SYMPTOMS
When you remove a network adapter, and then Microsoft Windows detects and reinstalls the adapter, the following event appears in the system log in Event Viewer:

Event Source: NetBT

Event Category: None

Event ID: 4311

Date:

Time:

Type: Error

User: N/A

Computer:

Description: Initialization failed because the driver device could not be created.

In this scenario, the NetBIOS transport driver works correctly, and you do not experience any network connectivity problems.



CAUSE
Windows incorrectly logs this event because a non-zero value is incorrectly returned when Windows detects and references the newly introduced network adapter.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Microsoft Windows XP Service Pack 1 (SP1) installed to apply this hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement
You must restart your computer to apply the changes after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit editions
  Date         Time   Version            Size    File name --  09-Dec-2003  21:51  5.1.2600.1325     149,248  Netbt.sys

Windows XP, 64-Bit Edition
  Date         Time   Version            Size    File name --  09-Dec-2003  13:54  5.1.2600.1325     553,728  Netbt.sys



WORKAROUND
To work around this problem, ignore this particular event when you reinstall the network adapter.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbeventlog kbqfe kbwin2000presp5fix kbwinxppresp2fix kbfix kbbug KB833747

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.