Microsoft KB Archive/885295

= AOL file downloads may abruptly stop or AOL broadband connections may be dropped after you install Windows XP Service Pack 2 =

Article ID: 885295

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
When you try to download a file by using America Online (AOL) software, the download process may abruptly stop with any type of network or Internet connection.

Additionally, your computer may abruptly drop your connection to AOL if you are connected over a broadband connection, such as a digital subscriber line (DSL).



CAUSE
This problem may occur after you install Microsoft Windows XP Service Pack 2 (SP2).



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time    Version        Size     File name -  01-Sep-2004  23:34   5.1.2600.2508  330,752  Ipnathlp.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: windowsxpsp2 winxpsp2 dsl

Keywords: kbbug kbfix kbqfe kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver KB885295

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