Microsoft KB Archive/928222

= FIX: Error message when you try to use the SC tool to stop the service for the BizTalk host instance in BizTalk Server 2006: &quot;The service did not respond to the start or control request in a timely fashion&quot; =

Article ID: 928222

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2006 Standard Edition
 * Microsoft BizTalk Server 2006 Enterprise Edition
 * Microsoft BizTalk Server 2006 Developer Edition

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SYMPTOMS
When you try to use the SC tool (Sc.exe) to shut down the service for the BizTalk host instance in Microsoft BizTalk Server 2006, you may receive an error message that resembles the following:

ControlService FAILED 1053:

The service did not respond to the start or control request in a timely fashion.

After you receive this error message, the service for the BizTalk host instance is stopped. However, the SC tool may need two minutes or more to shut down the service.

This problem occurs when a Microsoft Message Queuing receive location is enabled in BizTalk Server 2006.

Additionally, an error message that resembles the following may be logged in the System log:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7011

Description:

Timeout (30000 milliseconds) waiting for a transaction response from the BTSSvc$BizTalkServerApplication service.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft BizTalk Server 2006 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



This problem can occur if the Message Queuing adapter is not initialized correctly or if the SC tool cannot find the Message Queuing service that is running on the computer that is running BizTalk Server 2006.

