Microsoft KB Archive/309300

= Error Message: Error Locating Object Handler =

Article ID: 309300

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0

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This article was previously published under Q309300



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to open a file in Microsoft Internet Explorer, or to download a file by using Internet Explorer, you may receive the following error message:

Error Locating Object Handler

There is no viewer available for the type of object you are trying to to open.



CAUSE
This issue can occur in the following situation:
 * The program file that you attempt to open or to download requires a plug-in or a Microsoft ActiveX control to run.

-and-
 * The plug-in has been uninstalled or has become corrupted and there are still entries from the plug-in in the Windows registry.



RESOLUTION
To resolve this issue, follow these steps.

Step 1: Remove the Registry Entries
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Quit all running programs. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Expand the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension

 On the Registry menu, click Export Registry File. In the File name box, type Extension, and then click Save.</li> Right-click Extension and then on the shortcut menu that appears, click Delete.</li> On the Confirm Key Delete message that appears, click Yes.</li> Expand the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\MIME

</li> On the Registry menu, click Export Registry File.</li> In the File name box, type MIME, and then click Save.</li> Right-click MIME, and then click Delete on the shortcut menu that appears.</li> On the Confirm Key Delete message that appears, click Yes.</li> On the Registry menu, click Exit.</li></ol>

Step 2: Remove Internet Explorer Plug-in Files
Remove the files from the Microsoft Internet Explorer Plug-ins folder. To do this, follow these steps.

NOTE: The files are stored in the following folder by default:

C:\Programs Files\Internet Explorer\Plugins.

<ol> Start Windows Explorer, and then navigate to the following location, where  is the drive on which Windows is installed:



</li> On the Edit menu, click Select All.</li> On the File menu, click Delete, and then click Yes to confirm the removal of the files.</li> Quit Windows Explorer, and then restart the computer.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
When you open a file that requires a plug-in and no viewer or ActiveX control is available for the listed plug-in, you are directed to the following Microsoft Web site:

http://activex.microsoft.com/

Keywords: kberrmsg kbprb KB309300

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