Microsoft KB Archive/293351

= FIX: Documents Processed by BizTalk Server Are Stuck in the Work Items Queue =

Article ID: 293351

Article Last Modified on 9/26/2005

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APPLIES TO


 * Microsoft BizTalk Server 2000 Standard Edition

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This article was previously published under Q293351



SYMPTOMS
When BizTalk Server attempts to process a document that requires a Custom Parser Component, the document may never move from the Work Items queue.



CAUSE
Custom Parser Components that are registered with BizTalk Server use the BizTalk Transport Dictionary to persist information about the data that is being processed. Between the stages of document processing, BizTalk Server checks the work being performed and attempts to persist the Transport Dictionary. When BizTalk Server attempts to persist the Transport Dictionary that is used by a Custom Parser Component, it fails and the item remains in the Work Items queue.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft BizTalk Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

299664 INFO: How to Obtain the Latest BizTalk Server 2000 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft BizTalk Server 2000 Service Pack 1.

Additional query words: hang

Keywords: kbbug kbfix kbbiztalk2000sp1fix kbqfe kbhotfixserver KB293351

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