Microsoft KB Archive/885720

= Alerts are not forwarded after you install a product connector from the MOM 2000 Resource Kit in Microsoft Operations Manager 2005 =

Article ID: 885720

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
In Microsoft Operations Manager 2005, after you install a product connector from the (MOM) 2000 Resource Kit, alerts are not forwarded to the third-party product. For example, alerts may not be forwarded after you install any one of the following product connectors:
 * MOM-to-Tivoli TEC
 * MOM-to-HP OVO
 * MOM-to-HP NNM

When this problem occurs, events that are similar to the following appear in the Application event log: Event Type: Error

Event Source: MOM to HP OVO Product Connector

Event Category: None

Event ID: 1102

Description:

Unable to register with MOM server: System.Net.WebException: The request failed with HTTP status 503: Service Unavailable. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Dirigo.ProductConnector.DirigoPCF.MCFConnectorService.ConnectorService.Setup(ForwardeeInfo forwardeeInfo, Byte resolutionState) at Dirigo.ProductConnector.DirigoPCF.PCBase.Initialize

For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: MOM to HP OVO Product Connector

Event Category: None

Event ID: 1103

Description:

Failed connecting to all defined MOM servers. Exiting.

For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: MOM to HP OVO Product Connector

Event Category: None

Event ID: 1209

Description:

MOM to HP OVO Product Connector: MOM initialization failure: Unable to connect to MOM servers:

An attempt to restart the product connector will be initiated in 5 minutes.

For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: MOM to HP OVO Product Connector

Event Category: None

Event ID: 1304

Description:

GetEMEvents: encountered an error: System.Net.WebException: The underlying connection was closed: Unable to connect to the remote server. at System.Net.HttpWebRequest.CheckFinalStatus at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult) at System.Net.HttpWebRequest.GetRequestStream at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Dirigo.ProductConnector.MOMtoOVOProductConnector.DirigoEMService.DirigoEMEventService.onRequest(ovMessage ov) at Dirigo.ProductConnector.MOMtoOVOProductConnector.HPOVOInterface.GetEMevents

For more information, see Help and Support Center at http://support.microsoft.com.

Note The event source varies according to the product connector that you install.



CAUSE
This problem occurs because the product connector uses the following URL to connect to the MOM server:

http:// / /ConnectorService.asmx

By default, in MOM 2000 with Service Pack 1 (SP1), product connectors in the MOM Connector Framework (MCF) Connector Feature Pack use this URL.



RESOLUTION
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, follow these steps to modify the registry on the computer where the product connector is installed:
 * 1) Click Start, click Run, type regedit, and then click OK.
 * 2) Expand the   subkey, and then click ProductConnector.
 * 3) Double-click the MOMservers entry.
 * 4) Change the value of this entry to http:// :1271/Connectorservice.asmx, where   is the computer name of your MOM 2005 server.
 * 5) Stop and then restart the connector service.



MORE INFORMATION
The following product connectors are available for Microsoft Operations Manager:
 * Tivoli TEC 1.1
 * HP Openview 1.0
 * HP Network Node Manager 1.0

These product connectors use the MOM Connector Framework (MCF). Because MCF is backward-compatible, product connectors that use MCF also work in MOM 2005.

For more information about MOM product connectors that you can download, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/results.aspx?productID=9CD2C70F-F1DE-4C4D-8ECB-1432951CE0C6&freetext=connector&DisplayLang=en

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For information about how to contact P1, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Keywords: kbopmanrules kbopmanreporting kbopmaninterop kbopmanalerts kbtshoot kbservice kbinterop kbserver kberrmsg kbevent kbmisctools KB885720

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