Microsoft KB Archive/126763

= Works: GP Fault Printing Charts with DeskJet 5.0 Driver =

Article ID: 126763

Article Last Modified on 9/24/2003

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APPLIES TO


 * Microsoft Works 2.0 Standard Edition
 * Microsoft Works 2.0a

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This article was previously published under Q126763



SYMPTOMS
You may receive the following Application Error when printing a pie chart from Works 2.0x for Windows to a Hewlett-Packard (HP) DeskJet 500C, 540, 550C, or 560C printer when using version 5.0 of the DeskJet driver

MSWorks caused a General Protection Fault in module DESKJETC.DRV at 

where  is the memory address. Additionally, the following system error message may be displayed:

EMM386 has detected error 06



RESOLUTION
Changing the Printout option in Printer Setup from Color Photo or Automatic to Color Graphics should resolve these problems.

To change the Printout option on the printer, do the following:
 * 1) From the File menu, choose Printer Setup.
 * 2) Select the appropriate DeskJet printer.
 * 3) Choose the Setup button.
 * 4) In the Printout section, select Color Graphics and choose OK.

NOTE: Changing the display driver to VGA does not correct the problem.



MORE INFORMATION
For more information about problems printing from Works for Windows version 2.x or 3.x using version 4.x or 5.0 of the HP DeskJet driver, query on the following:

126336 Problems Printing to HP Deskjet Driver version 4.x or 5.x

Additional query words: w_works gpf dj print homemm gp fault 520 540 DeskJet 500 Series emm exception #6 (06)

Keywords: kberrmsg kbprint kbprb KB126763

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