Microsoft KB Archive/166782

= OFF97: Error Inserting Wang Image Control into Document =

Article ID: 166782

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Excel 97 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Access 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Office Binder 97
 * Microsoft Windows NT 4.0

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This article was previously published under Q166782



SYMPTOMS
In any of the programs listed at the beginning of this article, when you use the Control Toolbox to insert a control (an .ocx file), you may receive an error message similar to the following:

An application error has occurred and an application error log is being generated.



Exception: access violation (0xc0000005), Address: 0x02b70141

where  is one of the following:

  EXCEL.exe WINWORD.exe MSACCESS.exe POWERPNT.exe

Note that the address may vary.



CAUSE
This problem will occur when all of the following conditions are true:  You are inserting one of the following controls:

Wang Image Admin Control

Wang Image Annotation Control

Wang Image Edit Control

Wang Image Scan Control

Wang Image Thumbnail Control

-and-

 You are inserting the control into a location other than a user form (For example, a worksheet, a document, or a presentation). -and-

 You are running Windows NT, version 4.0, on the computer. -and-

 You have not installed Service Pack 2 for Windows NT 4.0.

NOTE: This problem does not occur if you are running Microsoft Windows 95 or Windows NT 4.0 with Service Pack 2.

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RESOLUTION
To eliminate this problem, install Service Pack 2 for Windows NT 4.0 on your computer. To download Service Pack 2, use your Web browser to go to the following address:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/ussp2/

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STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

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MORE INFORMATION
For more information about other problems corrected by Service Pack 2, please see the following article in the Microsoft Knowledge Base:

159723 OFF97: Problems Fixed by Service Pack 2 for Windows NT 4.0

Additional query words: XL97 WORD97 ACC97 PPT97

Keywords: kbbug kberrmsg kbgraphic kbinterop kbprb kbprb KB166782

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