Microsoft KB Archive/269590

= Long Delay in Opening Computer Folder if Computer Is a NetWare Server =

Article ID: 269590

Article Last Modified on 2/24/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q269590



SYMPTOMS
When you try to open a computer folder on a NetWare-based (or compatible) network from a Windows 2000 computer that is running Microsoft's Client Service for Netware, you may experience a delay of 20-30 seconds.



CAUSE
This problem can occur when the Windows Explorer program tries to open the remote registry to determine if the computer supports a Task Scheduler to display the Scheduled Tasks folder. The API that performs this operation takes a long time to time out and not work.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date       Time     Version      Size      File name --  5/14/2001  07:27p  4.71.2195.1  218,896   Mstask.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbShell machine

Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kbnetwork kbshell kbwin2000presp3fix kbwin2000sp3fix KB269590

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