Microsoft KB Archive/159332

= OFF97: Web Help does not Start Browser =

Article ID: 159332

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Access 97 Standard Edition

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This article was previously published under Q159332





SYMPTOMS
When you click Microsoft on the Web on the Help menu and then click one of the Web Help topics, such as the Microsoft Office Home Page, the default Windows browser program does not start and no error message displays.



CAUSE
Some web browsers do not register themselves with the Microsoft Windows registry. A web browser must be registered with Windows because a Uniform Resource Locator (URL) HyperText Transfer Protocol (HTTP) is used when you run the Microsoft on the Web help command.



RESOLUTION
If the web browser that is installed does not register itself, contact the manufacturer of the web browser for information or an updated version, if available. Modification of the Microsoft Windows registry is not recommended or supported by Microsoft technical support.



STATUS
This is by design of the Web Help used within Microsoft Office 97.



MORE INFORMATION
The following list of Web browsers do not register themselves in the Microsoft Windows registry.

Oracle Power Browser

WinCim

GNN browser

AOL versions 2.5 and 3.0

