Microsoft KB Archive/825799

= XADM: Cannot Recover Deleted Calendar Items Folder =

Article ID: 825799

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
When you click Recover Deleted Items on the Tools menu in Microsoft Outlook to recover a deleted Calendar folder, you may receive the following error message:

Outlook was unable to recover some or all of the items in this folder. Make sure you have the required permissions to recover items in this folder, and try again. If the problem persists, contact your administrator.



CAUSE
This problem occurs when you try to recover a deleted Calendar folder by using the Recover Deleted Items option on the Tools menu. The problem does not occur when you try to recover other items such as a Mail folder or a Task items folder.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 15-Oct-2003 14:31  6.0.6521.0      3,915,776  Cdoex.dll 15-Oct-2003 14:25  6.0.6521.0        851,968  Davex.dll 15-Oct-2003 14:25  6.0.6521.0         53,248  Davexpc.dll 15-Oct-2003 14:22  6.0.6521.0        131,072  Drviis.dll 15-Oct-2003 14:22  6.0.6521.0        577,536  Dsaccess.dll 15-Oct-2003 13:33  6.0.6521.0        184,320  Dscmsg.dll 15-Oct-2003 13:33  6.0.6521.0        962,560  Emsmdb32.dll 15-Oct-2003 14:25  6.0.6521.0      2,179,072  Ese.dll 15-Oct-2003 14:25  6.0.6521.0         40,960  Eseperf.dll 15-Oct-2003 14:31  6.0.6521.0      3,575,808  Excdo.dll 15-Oct-2003 14:22  6.0.6521.0        262,144  Exmime.dll 15-Oct-2003 14:25  6.0.6521.0        143,360  Exodbesh.dll 15-Oct-2003 14:25  6.0.6521.0         57,344  Exodbpc.dll 15-Oct-2003 14:25  6.0.6521.0        200,704  Exodbprx.dll 15-Oct-2003 14:25  6.0.6521.0      2,179,072  Exoledb.dll 15-Oct-2003 14:20  6.0.6521.0         81,920  Exosal.dll 15-Oct-2003 14:25  6.0.6521.0        307,200  Exprox.dll 15-Oct-2003 13:36  6.0.6521.0        143,360  Exschema.exe 15-Oct-2003 14:25  6.0.6521.0        315,392  Exsmtp.dll 15-Oct-2003 13:38  6.0.6521.0        675,840  Exwform.dll 15-Oct-2003 14:23  6.0.6521.0         40,960  Jcb.dll 15-Oct-2003 13:13  6.0.6521.0         49,152  Mdbevent.dll 15-Oct-2003 13:30  6.0.6521.0      2,285,568  Mdbmsg.dll 15-Oct-2003 13:15  6.0.6521.0         32,768  Mdbrole.dll 15-Oct-2003 14:23  6.0.6521.0         24,576  Mdbtask.dll 15-Oct-2003 14:19  6.0.6521.0         94,208  Peexch50.dll 15-Oct-2003 14:20  6.0.6521.0        397,312  Phatcat.dll 15-Oct-2003 14:23  6.0.6521.0        532,480  Reapi.dll 15-Oct-2003 14:25  6.0.6521.0        311,296  Resvc.dll 15-Oct-2003 14:21  6.0.6521.0      4,657,152  Store.exe 15-Oct-2003 13:38  6.0.6521.0      3,735,552  Wmtemplates.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB825799

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