Microsoft KB Archive/842584

= &quot;STOP 0x0000001E&quot; error in the Win32k.sys device driver on a Windows 2000-based print server =

Article ID: 842584

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
Your Microsoft Windows 2000-based server may quit unexpectedly. Additionally, you may receive an error message that is similar to the following:

STOP: 0x0000001E

KMODE_EXCEPTION_NOT_HANDLED

Address  base at , Date Stamp   - win32k.sys

These symptoms typically occur on a computer that you use as a print server or in another role that also demands a heavy load of font operations.



CAUSE
This problem may occur if a race condition develops when the Win32k.sys device driver deletes an in-memory font structure.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 3 or later.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 19-Jun-2003 20:05  5.0.2195.6660     233,744  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 02-Jun-2004 16:09  5.0.2195.6930     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 02-Jun-2004 01:13  5.0.2195.6936   1,631,216  Win32k.sys 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 25-Sep-2003 18:08  5.0.2195.6826     243,984  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Uniproc\Kernel32.dll 02-Jun-2004 01:13  5.0.2195.6936   1,631,216  Uniproc\Win32k.sys 25-Sep-2003 18:08  5.0.2195.6826     243,984  Uniproc\Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB842584

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