Microsoft KB Archive/290384

= &quot;ISA Server Cannot Load the Property Page&quot; Error Message with Error Code 0x80004002 =

Article ID: 290384

Article Last Modified on 5/21/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2000 Standard Edition

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This article was previously published under Q290384



SYMPTOMS
When you click an Internet Security and Acceleration (ISA) Server program's filter properties, you may receive the following error message:

ISA Error

ISA Server cannot load the property page

If you click Details, you see the following information:

Error: 0x80004002

The operation failed.



CAUSE
This behavior can occur if your Distributed COM (DCOM) settings have been changed incorrectly.



RESOLUTION
Make sure that the currently logged-on account has Allow Access set for the Default Access Permissions setting on the Default Security tab in the DCOM access permissions settings by using the Distributed COM Configuration Properties (Dcomcnfg.exe) tool. By default, there are no entries in the Default Access Permissions settings. This setting is the equivalent of the Allow Access setting for all users.

The error message is generated if an entry has been added to this list, either by a user or by another program's Setup routine, and the currently logged on user who is trying to gain access to the ISA Server filter's properties is not listed (either directly or as a member of a group that includes the user).

To view or change these permissions, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type dcomcnfg.exe, and press ENTER.
 * 3) Click the Default Security tab.
 * 4) Click Edit Default under Default Access Permissions to view or change the current permission settings.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Dcomcnfg.exe and DCOM permissions, click the following article number to view the article in the Microsoft Knowledge Base:

274696 Incorrect Settings in the Dcomcnfg.exe Tool

Additional query words: smallbiz SBS BOS

Keywords: kbenv kberrmsg kbprb KB290384

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