Microsoft KB Archive/216028

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{| The information in this article applies to:
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 * Microsoft Systems Management Server version 1.2

SYMPTOMS
SMS_EXECUTIVE may cause a Dr. Watson error when SMS_DESPOOLER (Smsinst.dll from Systems Management Server 1.2 Service Pack 4) attempts to create a retry instruction.

RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp (http://support.microsoft.com/support/supportnet/default.asp) The English version of this fix should have the following file attributes or later: +--+

| Date   | Time    | Size    | File Name   | Platform | +--+ | 1/15/99 | 2:27 AM | 254,400 | Smsinst.dll | (X86)   | +--+ | 1/15/99 | 2:27 AM | 481,040 | Smsinst.dll | (Alpha) | +--+ NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For additional information about eligibility for no-charge technical support, please see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION
To install the hotfix, perform the following steps on the Systems Management Server site server:

 Stop the SMS Executive service. Close all Systems Management Server applications (including the SMS Administrator program, SMS Database Manager, and so on).  Replace the Smsinst.dll file in the \Site.srv\.bin directory with the hotfixed version. NOTE: You can perform this step automatically by running Hotfix.exe with the Hotfix.ini file that is provided.  Restart the SMS Executive service.
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Last reviewed: January 25, 1999

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