Microsoft KB Archive/276033

= Canon Canoscan FB 620U USB Scanner Is Displayed As an Unknown Device =

Article ID: 276033

Article Last Modified on 1/15/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q276033



SYMPTOMS
When you plug the Canon Canoscan 620U scanner in to a Universal Serial Bus (USB) port for the first time, the Add New Hardware wizard starts, but it installs the scanner as an unknown device.



CAUSE
This issue can occur because the manufacturer has not supplied Microsoft with the drivers for this device.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug KB276033

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