Microsoft KB Archive/326388

= XADM: 5004 Error Message Is Logged When You Open MAPI Programs =

Article ID: 326388

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q326388





SYMPTOMS
When you run Exchange 2000, the following error message may be logged:

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 5004

Description:

Generation of the offline Address Book is complete. Result: The MAPI call failed. MAPI or an unspecified service provider. ID no: 80004005-0000-00000000

You may also receive other MAPI related errors. After this event occurs, you cannot run the Admin program on the server, although you can run the Admin program remotely. You also cannot run ExMerge on the server, and offline Address Book generation fails. Antivirus software that uses MAPI may also be affected.



CAUSE
This problem occurs because the MAPI Global Heap has been used up.



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Directory

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time    Version     Size    File name -  08-Aug-2002  19:48   6.0.6310.0  28,672  Dramapi.dll NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4marchbarFix

Keywords: kbhotfixserver kbqfe kbexchange2000presp4fix kbbug kbexchange2000sp3fix kbfix kbqfe KB326388

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