Microsoft KB Archive/324533

= OL2002: New Journal Entry for Contact Creates Two Links to Contact =

Article ID: 324533

Article Last Modified on 10/11/2005

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q324533





SYMPTOMS
When you create a new Journal entry while you are viewing the contents of a contact, if the Contact has a title such as &quot; Mr.&quot; in the Full Name box, the Contact may be listed two times in the Contact linking field for the new Journal entry.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date           Time       Size        File name ---  17-Sept-2002   04:06:28   2,121,536   Outlook.msp 17-Sept-2002  04:46:14   4,065,280   Outlook_Admin.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time       Version       Size        File name 16-Aug-2002   15:05:16   10.0.4413.0     346,696   Exsec32.dll 08-Aug-2002   21:22:20   10.0.4406.0     137,800   Impmail.dll 08-Aug-2002   21:22:24   10.0.4406.0     539,208   Outlcm.dll 12-Sept-2002  21:52:38   10.0.4510.0   6,310,472   Outllib.dll 12-Sept-2002  21:52:40   10.0.4510.0      92,744   Outlmime.dll 08-Aug-2002   21:22:30   10.0.4406.0     121,416   Outlph.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
This problem only occurs when you create a new journal entry by using the menu item Actions | New Journal Entry for Contact. This problem does not occur if you right-click Contact in the Contacts folder, and then click New Journal Entry for Contact from the Context menu which was one of the workarounds that was originally provided. The original problem resulted in two contact links, one with the title and one without the title.

For more information about the contact, including the title, see &quot;References.&quot;

