Microsoft KB Archive/174308

= Frequently Asked Questions About Microsoft Press Support =

Article ID: 174308

Article Last Modified on 8/17/2007



This article was previously published under Q174308



SUMMARY
This article answers our most frequently asked questions about the policies and services of Microsoft Press Technical Support.


 * Where can I find information on book errors and corrections?
 * Who do I contact at Microsoft Press about questions or comments on book content?
 * How can I get a replacement for a damaged book?
 * How can I get a replacement for a damaged or missing CD-ROM?
 * Who do I contact at Microsoft Press about problems running a book's companion CD-ROM?
 * Who do I contact about Microsoft software product support?
 * Who do I contact at Microsoft Press about pre-sales or ordering information?
 * Where can I find pre-sales information on Microsoft software products?
 * Where can I find information on Microsoft certification programs?
 * Who do I contact with a book idea?



Where can I find information on book errors and corrections?
Microsoft Press provides correction information to the public through the online Microsoft Knowledge Base. To see if your question has already been answered, please check the Knowledge Base via the Microsoft Press Web site:

http://www.microsoft.com/mspress/support/

Who do I contact at Microsoft Press about questions or comments on book content?
Please search the Microsoft Knowledge Base prior to submitting your questions or comments. Microsoft Press provides support information, including a search facility for known errors or corrections, at the following Web site:

http://www.microsoft.com/mspress/support/

For content issues not covered by this Web site, readers can send comments and questions to the Microsoft Press Technical Support Team. Three email aliases are provided, each focused on specific product segments:

[mailto:TKINPUT@microsoft.com TKINPUT@microsoft.com] (Training Kits and Readiness Reviews)

[mailto:RKINPUT@microsoft.com RKINPUT@microsoft.com] (Resource Kits)

[mailto:MSPINPUT@microsoft.com MSPINPUT@microsoft.com] (all other MS Press books)

The email addresses for your book can typically be found on the Copyright page or in the Introduction.

For Academic Learning Series (ALS) titles, you should contact:

[mailto:TKINPUT@microsoft.com TKINPUT@microsoft.com]

For Microsoft Press Interactive titles, contact 800-936-3500 for support. These titles include:
 * Online Training Kits
 * Step-by-Step Interactive products
 * Starts Here products
 * Learn Now products
 * Microsoft eLearning Library (MELL) eBooks

NOTE: Microsoft Press does not have any connection with Microsoft Product documentation. For Microsoft product-specific assistance, please contact Microsoft Product Support Services Microsoft Product Support Services. If you need help picking the best Microsoft Press book for your needs, please call Microsoft Press Sales at 1-800-MS-PRESS.

How can I get a replacement for my damaged book?
If your Microsoft Press book has missing, illegible, or improperly sequenced pages, you can exchange it by following this procedure:  If you have NOT opened any CD-ROM or disk pack that came with the book, please exchange the book for a new copy at the point of purchase. If you HAVE opened the CD-ROM or disk pack, please call 1-800-MS-PRESS in the United States. Outside the United States, please contact your local Microsoft Press distributor. A listing of these distributors can be found at

http://www.microsoft.com/mspress/worldwide/



How can I get a replacement for my damaged disk or missing CD-ROM?
If your CD-ROM is clearly defective (cracked, badly warped, contains a deep scratch, etc.), or is missing, you can exchange it for a replacement CD-ROM in the United States by calling Microsoft Press at 1-800-MS-PRESS.

If you are outside of the United States, please contact your local Microsoft Press distributor. For a list of distributors, please connect to the Microsoft Press Web site at

http://www.microsoft.com/mspress/worldwide/

and look for the English Language Distributors list.

IMPORTANT: Replacing the CD-ROM or floppy disk will not solve any software related issues. Therefore, replacement should be considered only if the Setup program fails and if there are no other known problems posted on the Microsoft Press Support Web site at:

http://www.microsoft.com/mspress/support/

Unfortunately we currently cannot provide replacement disk contents via the Web due to legal considerations. However, individual file patches are posted on the Internet when appropriate. Please refer to the Microsoft Press Support Web site for further information.

Who do I contact at Microsoft Press about problems running a book's companion CD-ROM?
Please search the Microsoft Knowledge Base prior to submitting your questions or comments. Microsoft Press provides support information, including a search facility for known errors or corrections, at the following Web site:

http://www.microsoft.com/mspress/support/

For companion CD issues not covered by this Web site, readers can send comments and questions to the Microsoft Press Technical Support Team. Three email aliases are provided, each focused on specific product segments.

[mailto:TKINPUT@microsoft.com TKINPUT@microsoft.com] (Training Kits, Readiness Reviews and Academic Learning Series (ALS) books)

[mailto:RKINPUT@microsoft.com RKINPUT@microsoft.com] (Resource Kits)

[mailto:MSPINPUT@microsoft.com MSPINPUT@microsoft.com] (all other MS Press books)

The email addresses for your book can typically be found on the Copyright page or in the Introduction.

Who do I contact for a Microsoft software support?
If your question is about a Microsoft software product, rather than about the content of a Microsoft Press book, please search the Microsoft Knowledge Base at:

http://support.microsoft.com/directory/

In the United States, for Microsoft product support issues not covered by this Web site, please contact Microsoft Support Network Sales at 800-936-3500 for a list of Microsoft Product Support Services phone numbers and other support resources.

Outside the United States, for support information specific to your location, please refer to the worldwide Web site pull-down menu on the Microsoft Product Support Services Web site for the Web site specific to your country:

http://support.microsoft.com/directory/

Who do I contact at Microsoft Press about pre-sales or ordering information?
If you have pre-sales questions about Microsoft Press books, or if you want to order Microsoft Press books, contact Microsoft Press sales at 1-800-MS-PRESS. Microsoft Press Sales can provide information on the following topics:
 * What Microsoft Press book covers a particular Microsoft product or computer topic?
 * Does a Microsoft Press book have information about a particular topic?

Additional information can be found at the Microsoft Press Web site:

http://www.microsoft.com/mspress/

NOTE: Microsoft Press does not have any connection with Microsoft Product documentation. If you need help picking the best Microsoft Press book for your needs, please call Microsoft Press Sales at 1-800-MS-PRESS.

Where can I find pre-sales information for Microsoft software products?
Questions regarding Microsoft software features and ordering information can be found on the Microsoft Web site at:

http://www.microsoft.com

In the United States of America, you can also contact the Microsoft Sales Information Center at 800-426-9400. Outside the United States, please contact your local Microsoft distributor or subsidiary (refer to the Microsoft Web site for more information).

Where can I find information on Microsoft certification programs?
Microsoft offers a range of certifications focused on specific areas of expertise and job skills. Information on these certifications can be found at:

http://www.microsoft.com/learning

Who do I contact with a book idea?
If you're an aspiring author, check out our book guidelines book guidelines and learn how you can present your ideas. After you contact [mailto:4bkideas@microsoft.com 4bkideas@microsoft.com], we'll make sure you are matched up with the appropriate editor.

Additional query words: press ms_press

Keywords: kbfaq kbinfo kbpolicy KB174308

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