Microsoft KB Archive/271127

= IntelliType Err Msg: IntelliType Pro Setup found another keyboard program on the computer =

Article ID: 271127

Article Last Modified on 3/23/2006

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APPLIES TO


 * Microsoft Comfort Curve Keyboard 2000
 * Microsoft IntelliType Pro 1.2
 * Microsoft Internet Keyboard
 * Microsoft Internet Keyboard Pro
 * Microsoft Natural Keyboard Pro

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This article was previously published under Q271127



SYMPTOMS
When you install the Microsoft IntelliType Pro software, you may receive the following error message:

IntelliType Pro Setup found another keyboard program on your computer, which may prevent your keyboard from working correctly. We recommend that you uninstall the program before continuing with the IntelliType Pro Setup. If you choose not to uninstall the program, then your keyboard may not work correctly.

When you dismiss this error message, the Setup program quits.



CAUSE
This behavior can occur if third-party multimedia keyboard software is installed on the computer.

Note This software is typically installed when a multimedia keyboard is provided with an OEM computer.



RESOLUTION
To resolve this issue, uninstall the third-party multimedia keyboard software that is installed on the computer, and then reinstall the IntelliType Pro software.



MORE INFORMATION
For more information third-party multimedia keyboard software, click the following article number to view the article in the Microsoft Knowledge Base:

232427 Hot keys do not function as expected

Additional query words: 1.00 1.10 1.20 intelli type mnkpro media select commander rapid easy access

Keywords: kberrmsg kbhardware kbprb KB271127

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