Microsoft KB Archive/330305

= Terminal Server Stops Responding and Error 0x0000000A Appears on a Blue Screen =

Article ID: 330305

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 4
 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 5
 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 6

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This article was previously published under Q330305



SYMPTOMS
If all the following conditions exist, a server that is running Terminal Server may intermittently stop responding and display error code 0x0000000A on a blue screen:
 * The server is under heavy load.
 * Users frequently log on and log off.
 * One or more large printer driver is loaded in Kernel mode.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version         Size       File name --  06-Apr-2002  01:38  4.0.1381.33535    170,256  Gdi32.dll 12-Nov-2002 00:02  4.0.1381.33544  1,004,032  Ntkrnlmp.exe 12-Nov-2002 00:02  4.0.1381.33544    983,040  Ntoskrnl.exe 12-Nov-2002 00:09  4.0.1381.33544    332,048  User32.dll 10-Oct-2002 00:24  4.0.1381.33543  1,280,176  Win32k.sys 12-Nov-2002 00:09  4.0.1381.33544    196,368  Winsrv.dll Note Because of file dependencies, this hotfix requires Windows NT Server 4.0, Terminal Server Edition, Service Pack 6.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB330305

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