Microsoft KB Archive/289931

= OL2002: Rules Based on the &quot;Through the Specified Account&quot; Option Do Not Work After Upgrade =

Article ID: 289931

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q289931



SYMPTOMS
After you upgrade to Outlook 2002 from Outlook 2000 Internet Mail Only (IMO) with multiple Post Office Protocol (POP) accounts, rules that are based on the through the specified account option may not work.



WORKAROUND
To work around this problem, use the Outlook 2002 Rules Wizard to re-create the rules:
 * 1) On the Tools menu, click Rules Wizard.
 * 2) Click New.
 * 3) Click Start from a blank rule.
 * 4) Click Next.
 * 5) Under Which condition do you want, click to select the through the specified account check box, and then click the underlined value to enter the specified POP account.
 * 6) Click Next.
 * 7) Under What do you want to do with the message, click Move it to the specified folder, and then click the underlined value to enter the specified folder.
 * 8) Click Next.
 * 9) Click Next.
 * 10) Click Finish.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

291633 OL2002: How to Troubleshoot the Outlook Rules Wizard

291608 OL2002: How to Use the Rules Wizard in Outlook

Additional query words: broken

Keywords: kbbug kbpending KB289931

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