Microsoft KB Archive/279217

= MSN Companion unit shows &quot;MSN&quot; splash screen and never boots =

PSS ID Number: 279217

Article Last Modified on 11/12/2001

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q279217



SYMPTOMS
When you turn on the MSN Companion unit, it only shows the white &quot;MSN&quot; splash screen and hangs there permanently.



CAUSE
There is some low-level problem with the device or the Operating System.



RESOLUTION
This is a serious problem. Contact MSN Companion Technical Support at (888) 386-6497.

With the assistance of Technical Support failsafe the device. Failsafe will use the phone line for approximately 1 hour. For instuction to failsafe the unit see     Q 274256 - MSN Companion Troubleshooting Tool FAILSAFE

If failsafe doesn't fix the problem, then there is a problem with the hardware and the device needs to be replaced. Contact the manufacturer for a replacement.

Additional query words: kbimu

Keywords: kbprb KB279217

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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