Microsoft KB Archive/823820

= Windows Incorrectly Recognizes a Certance Travan 40 Tape Drive as a MiniQIC Backup Device =

Article ID: 823820

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
When you install a Certance Travan 40 tape drive in a computer that is running Windows Server 2003, the Removable Storage component in Windows incorrectly recognizes the device as a MiniQIC backup device. As a result, if you try to use the Windows Backup Utility together with the default Windows drivers for this device, you must select the MiniQIC backup device instead of Travan when you select a backup destination.



CAUSE
This problem occurs because the MediumType code for the Travan 40 device does not appear in the Travan device list in Windows Server 2003. Therefore, Windows uses the default tape device, MiniQIC.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
Date        Time   Version        Size     File name - 07-Jul-2003 21:42  5.2.3790.68    8,192    Qic157.sys



Windows Server 2003 64-Bit
Date        Time   Version        Size     File name - 07-Jul-2003 18:42  5.2.3790.68    20,480   Qic157.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Seagate TR ATAPI IDE

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB823820

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