Microsoft KB Archive/283098

= XADM: Exchange 2000 Store Does Not Start with Event IDs 9538 and 5000 =

Article ID: 283098

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q283098



SYMPTOMS
The Exchange 2000 information store does not start and the following event IDs are generated:

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9538

Description:

Error 0x80070057 calling StrInitialize in REAPI.DLL.

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 5000

Description:Unable to initialize the Microsoft Exchange Information Store service. Error 0x80070057.



CAUSE
These errors occur if any of the following values are missing on the Server object's Network Address attribute in Active Directory.

NOTE: These are the default Server object values.

ncacn_vns_spp:

netbios:

ncacn_np:

ncacn_spx:

ncacn_ip_tcp:

ncalrpc:



RESOLUTION
Because other attributes may be missing, it is recommended that you reinstall the server. To do this, insert the Exchange 2000 Server CD, run the Setup program, and click Reinstall. This rewrites all the needed attributes in Active Directory.

NOTE: You do not need to uninstall the server before you reinstall it.

Additional query words: 0x80070057

Keywords: kbprb KB283098

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