Microsoft KB Archive/943617

= The attachment is missing when you use Outlook to view an e-mail message in Exchange Server 2003 =

Article ID: 943617

Article Last Modified on 11/12/2007

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APPLIES TO


 * Sybari Antigen 8.0 for Microsoft Exchange

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SYMPTOMS
When you use Microsoft Outlook to view an e-mail message that has an attachment on a computer that is running Microsoft Exchange Server 2003, the text of the message appears. However, the attachment is missing.

This issue occurs if the following conditions are true:
 * Sybari Antigen 8.0 for Microsoft Exchange is installed.
 * The message format is user-to-user encoding (uuencode).



CAUSE
This issue occurs because Antigen adds a carriage return/line feed (CR/LF) character combination before the BEGIN statement.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Start the Sybari Client program (SybariClient.exe).
 * 2) In Shuttle Navigator, click Settings, and then click General Options.
 * 3) In the General Options work panel, click to clear the Bare CR or LF in Mime Headers check box.
 * 4) Click Save.

Keywords: kbsecurity kbtshoot kbprb KB943617

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