Microsoft KB Archive/944020

= The file transfer from the attached devices to the system internal hard disk cannot be completed on a Windows Vista-based computer =

Article ID: 944020

Article Last Modified on 11/6/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Ultimate
 * Windows Vista Starter
 * Windows Vista Business 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
Consider the following scenario:
 * You attach an external &quot;Institute of Electrical and Electronics Engineers&quot; (IEEE) 1394 Serial Bus Protocol 2 (SBP2) hard disk and an external IEEE 1394 SBP2 optical drive to a Windows Vista-based computer.
 * You copy files from the attached optical drive to the system internal hard disk.
 * At the same time, you copy files from the attached hard disk to the system internal hard disk.

In this scenario, the file transfer from the attached devices to the system internal hard disk cannot be completed. The file transfer dialog box does not disappear until the system restarts. Additionally, the attached hard disk cannot be accessed, and the attached optical device loses its drive letter.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbexpertisebeginner kbhotfixserver KB944020

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