Microsoft KB Archive/187897

= WD: Printing Envelopes from Word on the HP Deskjet 500C =

Article ID: 187897

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a

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This article was previously published under Q187897





SUMMARY
This article describes how to print letter-size and other size envelopes from Word for Windows on the Hewlett-Packard (HP) DeskJet 500 and 500C printer. There is a troubleshooting section at the end of the article.

The information in this article assumes you have version 3.1 or later of the HP DeskJet printer driver (Deskjetc.drv).

For information about obtaining updated HP printer drivers, contact HP. For information about how to contact HP, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



Printing Standard Letter-Size Envelopes (COM 10)
Size 10 (COM 10) envelopes print correctly from Word on the HP DeskJet 500C using the default settings in the printer driver and in the Tools Envelopes and Labels dialog box. Use the following instructions to print Size 10 envelopes on the DeskJet 500C:
 * 1) On the Tools menu, click Envelopes And Labels.
 * 2) If necessary, type the Delivery Address and Return Address information.
 * 3) Click Options.
 * 4) Select the Printing Options tab.
 * 5) If it is available, click the Reset button. (If the button is unavailable, you are already using the default printer driver settings.)
 * 6) Select the Envelope Options tab.
 * 7) From the Envelope Size list, select Size 10, and then click OK.
 * 8) Insert the envelope into the manual feed slot as shown in the diagram on the manual feed tray on your printer. Insert the envelope until it presses against the feed rollers. Do not preload the envelope using the Load button on the printer.
 * 9) In the Envelopes and Labels dialog box, click Print. The printer pulls the envelope from the manual feed tray and prints correctly.

Printing Custom Envelope Sizes
Custom envelope sizes are not supported by the DeskJet 500 and 500C printers or drivers, so they do not print correctly. The HP DeskJet 500 and 500C only support COM 10 size envelopes.

NOTE: You cannot work around this limitation by formatting a 8.5-by-11 inch document with large margins and printing on an envelope. This does not work because the printer detects when you feed non-letter-size paper. If you use this method, the printer ejects the blank envelope or it prints a portion of the address on the envelope and the remainder on a page pulled from the letter tray.

Troubleshooting Tips
If the text on the envelope is printed incorrectly, use the following steps to troubleshoot the problem:
 * 1) You may be running a video driver that conflicts with the DeskJet. Switch to the standard VGA video driver supplied with Windows to resolve this problem.
 * 2) Third-party font packages sometimes cause unexpected printing results. To rule out this cause, disable the font package and print the envelope again.
 * 3) To ensure that no Word macros are running that might modify your printer or font settings, quit Word and restart it with the /A switch. (This switch runs Word with no add-in programs.)

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hpdj hpdj500c dj500c dj500 hewlett packard tshoot troubleshoot

Keywords: kbhowto kbenvelope kb3rdparty KB187897

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