Microsoft KB Archive/266159

= Visio2000: Internal Error 2724 When You Are Installing Microsoft Visio =

Article ID: 266159

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q266159



SYMPTOMS
When you are installing Microsoft Visio 2000, you may receive the following error message

Internal Error 2724

and the installation stops.



CAUSE
This behavior may be caused by any antivirus software or another program that was running in the background when you were trying to install Microsoft Visio.



RESOLUTION
To resolve this problem, disable virus scanning software and quit or disable other open programs or services before you try to install Microsoft Visio.

If installation problems persist, use one of the follow methods to install Microsoft Visio.

NOTE: When you insert the Microsoft Visio CD-ROM into your computer, Setup may begin automatically. If you see a splash screen directly after you insert the CD-ROM, click Exit.

Method 1: Copy the Install Folder to Your Hard Disk
To copy the Visio Install folder to your hard disk, follow these steps:
 * 1) In Windows Explorer, copy (or drag ) the Install folder from the Visio CD-ROM onto your desktop.
 * 2) Open the Install folder on your desktop, and then double-click Setup.exe.

Setup begins, and Microsoft Visio is installed on your computer.

Method 2: Run the Visio Installation Manager (VIM) Directly
To run the Visio Installation Manager (VIM) directly from the CD-ROM, follow these steps:  In Windows Explorer, browse to the \Install\Bin\Sp\VIM folder on the Visio CD-ROM. Double-click Setup.msi, and then click OK to start the installation.

NOTE: Setup.msi is a hidden file. For additional information about displaying hidden files, click the article numbers below to view the articles in the Microsoft Knowledge Base:

141276 How to View System and Hidden Files in Windows

230657 Protected Operating System Files Hidden in Windows 2000



Additional query words: prb

Keywords: kberrmsg kbprb KB266159

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