Microsoft KB Archive/302947

= Train Simulator 2000: Fatal Error and Blue Screen When You Start Train Simulator =

Article ID: 302947

Article Last Modified on 8/13/2007

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APPLIES TO


 * Microsoft eMbedded Visual C++ 4.0

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This article was previously published under Q302947



SYMPTOMS
When you attempt to start Microsoft Train Simulator, you may receive an error message (blue screen) similar to the following:

emu10k1f(01) + 00021976 Error: OE: 0028: FF0BD3F6



CAUSE
This behavior can occur if your sound card is using drivers that are either outdated or incompatible with Train Simulator.



RESOLUTION
To resolve this issue, update your sound card with the latest drivers.

To update your sound drivers, contact the manufacturer of your sound card to inquire about how to obtain and install the latest version of the sound driver for your sound card. For information about how to contact sound card manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Configure Sound Card as Game-Compatible Device
To configure your sound card as a game-compatible device, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Multimedia.
 * 3) In the Multimedia Properties dialog box, click Game Compatible Device in the Preferred device list under Playback on the Audio tab.
 * 4) Click to select the Use only preferred devices check box, click Apply, and then click OK.
 * 5) Close Control Panel, and then restart the computer.

Method 2: Reduce Sound Card Acceleration

 * 1) Click Start, and then click Run.
 * 2) In the Open box, type Dxdiag, and then click OK.
 * 3) In the DirectX Diagnostic Tool dialog box, click the Sound tab.
 * 4) Under DirectX Features, drag the Hardware Sound Acceleration Level slider fully to the left (no acceleration).
 * 5) Click Exit.
 * 6) Restart the computer.



MORE INFORMATION
To determine the manufacturer and model of your sound card, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click System.
 * 3) Click the Device Manager tab.
 * 4) Click the plus sign (+) next to Sound, video and game controllers to expand the branch.
 * 5) Note the manufacturer and model of the sound card that is listed in the Sound, video and game controllers branch.
 * 6) Click Cancel, and then quit Control Panel.

Additional information about your sound card can be obtained by using the DirectX Diagnostic Tool.

To view your display adapter information by using the DirectX Diagnostic Tool, follow these steps.

NOTE: DirectX must be installed on your computer.
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type Dxdiag, and then click OK.
 * 3) In the DirectX Diagnostic Tool dialog box, click the Sound tab.
 * 4) Under Device, note the device information. Under Drivers, note the driver information.
 * 5) Click the DirectX Drivers tab.

Note the DirectX driver Version, and Date information.

To obtain additional information about Microsoft Train Simulator system requirements, browse to the following Microsoft Web site:

http://www.microsoft.com/products/info/default.aspx?View=22

To obtain the latest version of DirectX, browse to the following Microsoft Web site:

http://www.microsoft.com/athome/downloads/default.mspx

Additional query words: msgame

Keywords: kberrmsg kbprb KB302947

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