Microsoft KB Archive/309757

= &quot;Cannot contact WMI service&quot; error message when you try to use Exchange System Manager =

Article ID: 309757

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q309757



SYMPTOMS
When you try use Exchange System Manager to view monitoring information, you may not be able to view the information, and you may receive the following error message:

Cannot contact WMI service



CAUSE
This problem can occur when your account has the Exchange View-Only Administrator role.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



WORKAROUND
To work around this issue, add the account with the View-Only Administrators role to the local Administrators Group. To do so, follow these steps:
 * 1) Right-click My Computer, and then click Manage.
 * 2) Expand Local Users and Groups, and then click Groups.
 * 3) In the right-pane, double-click Administrators, and then click Add.
 * 4) In the Look in drop-down list, click your domain name.
 * 5) Click the account that you want to add to the local Administrators group, and then click Add. Note that you can select multiple accounts when you press CTRL key.
 * 6) Click OK two times.

WARNING: This workaround allows the View-Only Administrator to become an Exchange Full Administrator. Consider whether this conflicts with your network security rules.

Additional query words: XADM

Keywords: kbbug kbpending KB309757

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