Microsoft KB Archive/873162

= You cannot use Legato NetWorker to back up a remote computer that is running Windows XP Service Pack 2 =

Article ID: 873162

Article Last Modified on 1/26/2005

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APPLIES TO


 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
When you try to use Legato NetWorker to back up a Microsoft Windows XP Service Pack 2 (SP2)-based computer from a remote computer, scheduled backups may not occur as expected.



CAUSE
This issue occurs if Windows Firewall is enabled on the Windows XP SP2-based computer.



RESOLUTION
To resolve this issue, configure an exception to Windows Firewall in Group Policy. To do this, follow these steps:  Click Start, click Run, type gpedit.msc, and then click OK. In the left pane, expand Computer Configuration under Local Computer Policy. Expand Administrative Templates, expand Network, expand Network Connections, and then expand Windows Firewall. In the left pane, click Domain Profile, and then double-click Windows Firewall: Define program exceptions in the right pane. Click Enabled, and then click Show. Click Add, and then type the following:



Note In this user input,  is the path of the NetWorker program. is a list of the network addresses that can communicate through the firewall; this includes * for all networks. indicates an enabled or disabled status. And  is the name of the exception. Click OK, and then click OK again.</li></ol>

For additional information about how to configure an exception to Windows Firewall, click the following article number to view the article in the Microsoft Knowledge Base:

842242 Some programs seem to stop working after you install Windows XP Service Pack 2

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MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: winxpsp2 xpsp2

Keywords: kbtshoot kbappcompatibility kbfirewall kbprb kb3rdparty KB873162

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