Microsoft KB Archive/319133

= You receive a &quot;service did not respond to the start&quot; error message and SMTP virtual server does not start =

Article ID: 319133

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 4

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This article was previously published under Q319133



Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
If you use the Microsoft Internet Information Server Management Console, you may notice that the Simple Mail Transfer Protocol (SMTP) virtual server has not started. If you try to start the Internet Information Services (IIS) Manager, also called the Internet Services Manager (ISM), you receive the following error message after a delay:

The service did not respond to the start or control request in a timely fashion.

Additionally, in the ISM status column for the SMTP virtual server, you may receive the following status message:

The requested control is not valid for this service.

Note On a Microsoft Windows Server 2003-based computer that has IIS 6.0 installed, you may also receive the following error message:

The service has returned a service specific error code.



CAUSE
The registry entries that are used by the SMTP virtual server may be missing or corrupted.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, replace the missing or corrupted registry entries. To do this, follow these steps.  Click Start, and then click Run. In the Open box, type regedit, and then click OK.  In Registry Editor, locate the following subkey in the registry:

Make sure that the following values appear:   Name            Type          Data ncacn_http     REG_SZ        rpcrt4.dll ncacn_ip_tcp   REG_SZ        rpcrt4.dll ncacn_nb_tcp   REG_SZ        rpcrt4.dll ncacn_np       REG_SZ        rpcrt4.dll ncadg_ip_udp   REG_SZ        rpcrt4.dll  If any of the values that are listed in the table are missing from your registry, you must add them. To add a value, follow these steps:  On the Edit menu, click New, and then click String Value.</li> Type the name, and then press ENTER two times.</li> In the Edit String dialog box, type rpcrt4.dll, and then click OK.</li> Repeat steps a through c for each missing value.</li></ol> </li> On the Registry menu, click Exit to quit Registry Editor.</li> Restart your computer.</li></ol>

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MORE INFORMATION
We strongly recommend that all users upgrade to IIS 6.0 installed on a Windows Server 2003-based computer. IIS 6.0 significantly helps increase Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx

Keywords: kberrmsg kbprb KB319133

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