Microsoft KB Archive/296384

= OL: Outlook Clients in Internet Only Mode Do Not Send IMAP &quot;LOGOUT&quot; Command to End Server Session =

Article ID: 296384

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q296384



SYMPTOMS
After a Microsoft Outlook client that is running in Internet Only mode (IMO) checks or sends e-mail, Outlook may not release the Internet Message Access Protocol (IMAP) connection with an IMAP server. This may degrade IMAP server performance because of the number of open connections. The IMAP server may need to be restarted to correct the problem.



CAUSE
This problem can occur if Outlook does not issue the LOGOUT command to close down the IMAP session, as specified in the Request for Comments (RFC) document.



Outlook 2002
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

Outlook 2000
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date          Time    Size       File name     Platform ---  19-Apr-2001   22:38   2,545 KB   Outlook.msp   Intel After the fix is installed, the following files will have the listed attributes or later:   Date          Time    Version      Size     File name      Platform ---  19-Apr-2001   16:24   9.0.5218.0   361 KB   Pstprx32.dll   Intel



Outlook 2002
Microsoft has confirmed that this is a problem in Microsoft Outlook 2002. This problem was first corrected in Microsoft Office XP Service Pack 1.

Outlook 2000
Microsoft has confirmed that this is a problem in Microsoft Outlook 2000. This problem was first corrected in Microsoft Office 2000 Service Pack 2 (SP-2).

Keywords: kbhotfixserver kbqfe kbbug kbfix kboffice2000presp3fix kboffice2000sp3fix kbofficexppresp1fix kbofficexpsp1fix KB296384

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