Microsoft KB Archive/232242

= SMS: Audit16 Stops Responding on Removable Media Drive =

Article ID: 232242

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q232242



SYMPTOMS
Audit16 stops responding when attempting to audit an Iomega Corp. Zip or Jaz drive when no media is in the drive. The following message is displayed

Unable to read drive x: Abort, Retry, Ignore

where x is the drive letter for the removable media drive. If you insert a disk and press the R key to retry, Audit will continue.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date     Time                Size    File name     Platform ---

5/3/99  9:35pm            135,248   Audit16.exe   x86 NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



WORKAROUND
To work around this problem, ensure that a disk is in the removable media drive before performing an Audit.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.



MORE INFORMATION
To install the hotfix, replace the Audit16.exe file in the \Primsite.srv\Audit\Package\X86.bin directory on the site server with the hotfixed version.

NOTE: You can do this automatically by using Hotfix.exe with the provided Hotfix.ini file.

Any previous Audit packages that have been distributed will need to be refreshed.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prodsms audit iomega jazz hang hangs hung crash crashed crashes

Keywords: kbbug kbfix kbqfe KB232242

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