Microsoft KB Archive/275598

= XCON: Characters That Are Not Valid in References Field of News Article May Cause Information Store to Stop Responding =

Article ID: 275598

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

-



This article was previously published under Q275598





SYMPTOMS
If a newsfeed is running on your Exchange Server computer, the information store may stop unexpectedly because of an access violation.

If you enable Dr. Watson, you may see a call stack that is similar to the following call stack:

ChildEBP RetAddr Args to Child 13d1fb34 005dfccd 11f424c1 11f2e888 13d1fbb8 store!HashMsgId+0x10 13d1fb80 00588e7d 11f45100 11f0d008 13d1fbb8 store!EcFabricateConvProps+0x195 13d1fbd4 00441155 01123410 0067fc18 11f2e8d0 store!OMSG__EcFixConversationProps+0x12e 13d1fc14 00587693 01123410 061e0005 00000000 store!OMSG__EcDoPreSaveChangesWork+0x3f8 13d1fdc0 0052acfa 021e0000 11f42b00 00000001 store!OMSG__EcNNTPPost+0x37c 13d1fe60 006185e3 11f2e888 00000001 11f23968 store!EcSaveNntpArticle+0x728 13d1fef8 006179c2 11ef1720 0000021e 00000000 store!NNTPCON__CbReadArticle+0x58f 13d1ff14 6fcc59f6 11ef1720 00000222 11ef16c8 store!NNTPCON__CbCommand+0xb2 13d1ff44 6fcc5de9 00000222 11ef16b8 77f05104 netif!EVTLOG__~EVTLOG+0x2696 00000001 00000000 00000000 00000000 00000000 netif!EVTLOG__~EVTLOG+0x2a89



CAUSE
This problem can occur if the newsfeed receives news articles with characters that are not valid in the references field. The data contains a control sequence, which is not valid; the information store cannot process the data.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Additional query words: References NNTP Newsfeed store crash

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB275598

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.