Microsoft KB Archive/936593

= You cannot reconnect to the Games for Windows - LIVE service after you log off, or the gamer score that appears on Xbox Live differs from the gamer score that appears on the Games for Windows - LIVE service =

Article ID: 936593

Article Last Modified on 4/26/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System

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SYMPTOMS
You experience one of the following symptoms:
 * You cannot reconnect to the Games for Windows - LIVE service after you log off.
 * The gamer score that appears on Xbox Live differs from the gamer score that appears on the Games for Windows - LIVE service.



CAUSE
This behavior occurs if the synchronization of the Games for Windows - LIVE account was canceled or was stopped before the process was completed.



THINGS TO TRY
We are aware of this issue and we are working to provide a permanent solution.

Try the following troubleshooting methods in the order in which they appear.

Method 1
Play a Games for Windows - LIVE game that you have not played before. This can be a newly purchased game or a demo game. This process initializes the synchronization process with the LIVE service. That should resolve the issue.

Method 2
Play a Games for Windows - LIVE game, and earn an achievement.

Method 3
Follow these steps:  Start a Games for Windows - LIVE game. Delete the LIVE-enabled profile that is stored locally on the computer, and then re-create the profile. Connect to LIVE from any Games for Windows - LIVE game. Let the synchronization process finish.

Important The synchronization process can take up to six minutes. The length of time depends on how many games are associated with your gaming profile.





MORE INFORMATION
After you connect to Games for Windows LIVE, your profile is synchronized with the LIVE service. If you have played more than 20 games by using the profile, the synchronization process can take between two minutes and six minutes to finish. If this process is interrupted or canceled before it is completed, the local profile can become corrupted. This may prevent you from reconnecting to Games for Windows - LIVE by using that LIVE account.

Important The LIVE account profile is stored locally. Therefore, the corrupted account will have no affect on the LIVE profile that is stored on the LIVE servers. When you re-create a LIVE gaming profile on your computer and then reconnect to the LIVE service, the issue will be corrected.

The following items are synchronized under your LIVE profile:
 * LIVE Achievements
 * LIVE Game titles played
 * LIVE Game scores
 * LIVE Gamer Pictures
 * LIVE Friends List
 * LIVE Messages

Keywords: kbgamesforwindowslive kbxboxgames kbxbox360americasportal kbxbox360ext kbpubtypekc kbtshoot KB936593

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