Microsoft KB Archive/189887

“Research Organizer Was Not Found…” When Installing Update

PSS ID Number: Q189887 Article last modified on 07-25-1998

WINDOWS:1.0

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Encarta 98 Research Organizer, version 1.0 == Microsoft Encarta 98 Encyclopedia for Windows == 

= SYMPTOMS =

When you install Encarta 98 Encyclopedia Deluxe Edition Research Organizer Software Update, you may receive the following error message:

Encarta 98 Research Organizer was not found on your computer. The Encarta 98 Research Organizer upgrade cannot continue.

= CAUSE =

This behavior can occur if either of the following conditions is true:


 * Encarta 98 Research Organizer is not properly installed.
 * The language version of Encarta 98 Encyclopedia Deluxe Edition Research Organizer Software Update does not match the language version of your copy of Encarta 98 Research Organizer.

= RESOLUTION =

To resolve this issue, follow these steps:

  Determine your language version of Encarta 98 Research Organizer. For information about how to do this, please see the following article in the Microsoft Knowledge Base: Article-ID: Q182447 Title : Encarta 98 Research Organizer: How to Determine Language Version   Install the appropriate language version of Encarta 98 Encyclopedia Deluxe Edition Research Organizer Software Update. To install the US English version, download and run the Roreva.exe file from the following Web site: http://encarta.msn.com/ee98/ro.asp To install the World English version, download and run the Rozreva.exe file from the following Web site: http://encarta.eng.msn.com/ee98/ro.asp If the issue continues to occur, proceed to the next step.   Click Start, point to Settings, and then click Control Panel.   Double-click Add/Remove Programs.   On the Install/Uninstall tab, click Microsoft Encarta 98 Research Organizer, and then click Add/Remove. If Microsoft Encarta 98 Research Organizer is not present, proceed to step 7. </li>  Follow the instructions on the screen to finish removing Research Organizer. </li>  Insert the Encarta 98 Research Organizer CD-ROM into the CD-ROM drive. If the Research Organizer installation program does not start automatically, follow these steps: <ol style="list-style-type: lower-alpha;">  Click Start, and then click Run. </li>  In the Open box, type the following line, and then click OK :.exe where is the letter of the CD-ROM drive. </li></ol> </li>  Follow the instructions on the screen to install Encarta 98 Research Organizer. </li>  Install the appropriate language version of Encarta 98 Encyclopedia Deluxe Edition Research Organizer Software Update. </li></ol>

= MORE INFORMATION =

The Encarta 98 Encyclopedia Setup program does not install Encarta 98 Research Organizer. You must install Encarta 98 Research Organizer from the Research Organizer CD-ROM.

If Research Organizer is properly installed and the language versions of Research Organizer and Research Organizer Software Update match, you receive the following message when you install Encarta 98 Encyclopedia Deluxe Edition Research Organizer Software Update:

This program installs the new version of Encarta 98 Research Organizer. Click OK to update to the new version of Research Organizer.

When installation is complete, you receive the following message:

Encarta 98 Research Organizer has successfully been upgraded.

When you install Encarta 98 Encyclopedia Deluxe Edition Research Organizer Software Update, the Org98.exe file has the following properties:

US English
File name: Org98.exe File size: 965 KB (988,672 bytes) Modified: Thursday, September 25, 1997 6:11:58 PM File Version: 1.0.47.1

World English
File name: Org98.exe File size: 965 KB (988,672 bytes) Modified: Thursday, September 25, 1997 6:37:46 PM File Version: 1.0.47.1

= Additional query words: 1.00 multi multi-media media mmtitles ro =

Keywords : kbenv kberrmsg kbsetup kbimu Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.