Microsoft KB Archive/917221

= A Windows Journal Viewer installation may start when you try to use Groove Chat =

Article ID: 917221

Article Last Modified on 1/23/2007

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APPLIES TO


 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
When you try to use Groove Chat in Microsoft Office Groove 2007 or in Groove Virtual Office, a Microsoft Windows Journal Viewer installation may start.



CAUSE
This issue occurs because some Microsoft Windows updates do a shallow installation of the Ink mode framework. The updates do this by registering the Ink mode Component Object Model (COM) classes so that the classes start the Windows Journal Viewer installer. Therefore, the next time that you open Chat or open another application that calls these classes, the Windows Journal Viewer installation starts.



MORE INFORMATION
Windows Journal Viewer is a Windows accessory that is used by Groove Chat to support Ink mode. If the Windows Journal Viewer installation fails, the files may have been corrupted by system changes since the COM classes were registered. To resolve this issue, reinstall Windows Journal Viewer manually, and select repair when you are prompted.

If Ink mode is unavailable, and the Windows Journal Viewer does not start, you may not have the accessory available. To download Windows Journal Viewer, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=fad44098-8b73-4e06-96d4-d1eb70eacb44&DisplayLang=en

Additional query words: TCN-01706

Keywords: kbprb kbexpertiseinter kbtshoot KB917221

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