Microsoft KB Archive/181429

= OLEXP: AOL News and E-mail Servers Are Not Compatible with Outlook Express =

PSS ID Number: 181429

Article Last Modified on 10/25/2002

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The information in this article applies to:


 * Microsoft Outlook Express 5.5 for Windows NT 4.0
 * Microsoft Outlook Express 5.01 for Windows NT 4.0
 * Microsoft Outlook Express 5.0 for Windows NT 4.0
 * Microsoft Outlook Express 4.01 for Windows NT 4.0
 * Microsoft Outlook Express 4.0 for Windows NT 4.0
 * Microsoft Outlook Express 5.5 for Windows 95
 * Microsoft Outlook Express 5.01 for Windows 95
 * Microsoft Outlook Express 5.0 for Windows 95
 * Microsoft Outlook Express 4.01 for Windows 95
 * Microsoft Outlook Express 4.0 for Windows 95
 * Microsoft Outlook Express 6.0 for Windows NT 4.0
 * Microsoft Outlook Express Version 6 for Windows 2000
 * Microsoft Outlook Express Version 6 for Windows 98
 * Microsoft Outlook Express Version 6 for Windows Millenium Edition

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This article was previously published under Q181429



SYMPTOMS
When you try to use Outlook Express to access America Online's e-mail server, you may receive the following error message:

The host could not be found. Please verify that you have entered the server name correctly. Account:, Server: , protocol: POP3, Port: 110, Secured (SSL): No, Socket Error: 11001, Error Number:0x800CCC0D

When you try to use Outlook Express to access America Online's news server, you may receive the following error message:

The host could not be found. Please verify that you have entered the server name correctly.



CAUSE
This behavior occurs because America Online uses proprietary e-mail and news servers that is not compatible with Outlook Express. This behavior may also occur if the following are true:


 * 1) Outlook client is behind a Microsoft Proxy server.
 * 2) The Outlook client does not have the Winsock Proxy client installed.

Additional query words: 4.00

Keywords: kb3rdparty kbprb KB181429

Technology: _IKkbbogus kbOutlookExpress400NT400 kbOutlookExpress400Win95 kbOutlookExpress401NT400 kbOutlookExpress401Win95 kbOutlookExpress500NT400 kbOutlookExpress500Win95 kbOutlookExpress501NT400 kbOutlookExpress501Win95 kbOutlookExpress550NT400 kbOutlookExpress550Win95 kbOutlookExpress600NT400 kbOutlookExpress600Win2000 kbOutlookExpress600Win98 kbOutlookExpress600WinME kbOutlookExpress95Search kbOutlookExpressNT400Search kbOutlookExpressSearch kbOutlookExpressWin2000Search kbOutlookExpressWinMESearch

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