Microsoft KB Archive/170405

= WD97: Changes to Compatibility Options Not Saved in Normal.dot =

Article ID: 170405

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q170405



SYMPTOMS
If you modify the compatibility options in Microsoft Word 97 and then click Default to save the changes to the Normal.dot template, those changes are not applied to new documents based on the Normal.dot template.



RESOLUTION
To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, follow these steps:

 On the File menu, click Open. In the Files Of Type list, click Document Templates. Navigate to the User Template directory or to the directory where the Normal.dot file is located. The default location is:

C:\Program Files\Microsoft Office\Templates

 Click the Normal.dot icon, and then click Open. On the Tools menu, click Options. On the Compatibility tab, make the necessary changes under Options and then click OK. Save and close the Normal.dot template.</li></ol>

The changes will be applied to new documents created with the Normal.dot template.

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STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1

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MORE INFORMATION
The compatibility options allow you to customize the way Word converts certain types of formatting from other word processors.

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