Microsoft KB Archive/932727

= Error message when you try to start Money 2007: &quot;Microsoft Money has encountered a problem and needs to close&quot; =

Article ID: 932727

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Money 2007 Deluxe
 * Microsoft Money 2007 Home & Business
 * Microsoft Money 2007 Premium

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SYMPTOMS
When you try to start Microsoft Money 2007, you receive the following error message, and then Money 2007 closes:

Microsoft Money has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that resembles the following: ModName: Ntdll.dll



CAUSE
This issue occurs when the Logitech SetPoint software for a Logitech wireless mouse is installed on the computer.



RESOLUTION
To resolve this issue, contact Logitech to inquire about the availability of a compatible version of the SetPoint software.



Uninstall the SetPoint software
To work around this issue, uninstall the SetPoint software. To do this, follow these steps:
 * 1) Click Start, click Run, type Appwiz.cpl, and then click OK.
 * 2) Click Logitech SetPoint, click Change/Remove, and then click Yes.
 * 3) Restart the computer.

Use a different mouse
To work around this issue, connect a different mouse to the computer.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kberrmsg kbtshoot kbprb KB932727

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