Microsoft KB Archive/287851

= Error message: The operation failed due to a registry or installation problem =

Article ID: 287851

Article Last Modified on 9/28/2004

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APPLIES TO

 Microsoft Outlook 2002 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition

 Microsoft Windows 98 Second Edition

 Microsoft Windows Millennium Edition 

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This article was previously published under Q287851

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SYMPTOMS
When you press the F9 key to synchronize your offline folders, you may receive the following error message:

The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.

You are able to send and receive messages as normal.

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CAUSE
This problem can occur because you clicked Cancel when you received the prompt to enter your network password for Microsoft Networking after you started Microsoft Windows.

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RESOLUTION
To resolve this problem, quit all programs, and then restart Windows. Do not click Cancel when you receive the prompt to enter your network password for Microsoft Networking.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OL2K cert login OL2002

Keywords: kberrmsg kbbug kbpending KB287851

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