Microsoft KB Archive/821369

= The &quot;How to Use the SMS APM Client Logs to Troubleshoot Software Installation Issues&quot; White Paper Is Available =

Article ID: 821369

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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SUMMARY
You can use Systems Management Server (SMS) to install software on client computers. However, it may be difficult to troubleshoot software installation by using SMS. This white paper describes how to troubleshoot installation issues on client computers by using the SMS client log files.

This white paper focuses mostly on the Available Program Manager (APM) and the Offer (or advertisement) Data Providers (ODP) components. These components are mechanisms for running command-line programs on a client. These components log so much information that it may be difficult for you to understand what occurs on the client. This white paper describes each process that the client performs, and what the process logs. Additionally, this white paper shows some simple errors that may occur.



MORE INFORMATION
The following file is available for download from the Microsoft Download Center:

Download the SMSAPMClientLog.exe package now.

Release Date: May 16, 2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

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Additional query words: whitepaper

Keywords: atdownload kbdownload kbwhitepaper kbinfo KB821369

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