Microsoft KB Archive/212208

= WD2000: Cannot Rename Normal.dot If Word Is Your E-mail Editor =

Article ID: 212208

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q212208





SYMPTOMS
If you try to rename the Normal template (Normal.dot) when Word is selected as your e-mail editor, the following error message may appear:

Cannot rename Normal: Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.



CAUSE
When you compose a mail message, a session of Microsoft Word is opened in the background. When Word is active, it uses the Normal template and creates a temporary file for Normal.dot; therefore, you cannot rename the file.



WORKAROUND
To work around this problem, send your e-mail message and close Word before you rename the Normal template.

NOTE: You may also have to close Microsoft Outlook or Microsoft Exchange so that the Normal.dot temporary file is closed.

Keywords: kbprb KB212208

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