Microsoft KB Archive/263947

= XADM: Messages Stuck in Outbox with Antivirus Application Programming Interface in Use =

Article ID: 263947

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q263947





SYMPTOMS
When you send an e-mail message, the message may not be sent and may remain in the Outbox. This behavior only occurs when you use a third-party antivirus scanning program that uses the antivirus application programming interface (API) that is introduced in Exchange Server Service Pack 3.



CAUSE
Typically, a message is sent immediately after you send that message. This issue can occur because when the antivirus API is enabled, the process can take longer than expected and may cause the message to time out while it waits to be sent.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The following files are available for download from the Microsoft Download Center:

x86: Download Q248838engi.exe now

Alpha: Download Q248838enga.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Additional query words: mapi vapi

Keywords: kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB263947

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