Microsoft KB Archive/85705

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Compuserve's CIM May Not Run on Packard Bell with SVGA Display

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Q85705

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The information in this article applies to:


 * Microsoft Windows 3.1

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SYMPTOMS
Computers such as the Packard Bell Legend and Force Computer Systems, which are configured with an OAK super VGA card, may stop when running CompuServe Information Manager (CIM) software with Microsoft Windows 3.1.

CAUSE
This problem is due to the software-switching feature of the Packard Bell SVGA board. When starting an MS-DOS application, the driver causes the display to automatically switch back to standard VGA mode.

RESOLUTION
To correct this problem, install the VGA display driver included with Windows 3.1.

MORE INFORMATION
This problem occurs with the Packard Bell driver WIN3_800.DRV version 7.02. The file WIN3_800.DRV is located on the Packard Bell VGA Utilities disk included with the system. This driver supports 800 x 600 resolution on the OAK super VGA card (OTI 037 Chip set). For more information on the WIN3_800.DRV video driver, contact Oak Technologies. For assistance with Packard Bell products, contact Packard Bell.

The products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3.1 3.10 hang crash freeze

Keywords : win31

Issue type :

Technology : kbWin3xSearch kbWin310