Microsoft KB Archive/309484

= Unable to Install SBS 4.5 Copy of Exchange Server 5.5 on a Computer That Runs SBS 2000 and Windows 2000 SP2 =

Article ID: 309484

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition

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This article was previously published under Q309484



SYMPTOMS
When you need to perform disaster recovery of the Microsoft Exchange Server 5.5 databases, you may receive the following error message while you are trying to install a copy of Exchange Server 5.5 from BackOffice Small Business Server 4.5:

While attempting to start the Microsoft Exchange Information Store service, the following error was encountered:

The service did not respond to the start or control request in a timely fashion. Microsoft Windows NT

ID no: 0xc002041d

The computer where you are trying to install Exchange 5.5 runs Windows 2000 Service Pack 2 (or later) and Small Business Server (SBS) 2000.



CAUSE
This behavior can occur because the application compatibility file that is installed by SBS 2000 (_Sbsw2ku.dll) is not compatible with Windows 2000 Service Pack 2 (SP2).



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version        Size       File name --  14-Oct-2001  15:18                 1,664,490  Sysmain.sdb 14-Oct-2001 15:20  5.0.2195.4504      6,928  _Sbsw2ku.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
If you have Service Pack 1 installed rather than Service Pack 2, please refer to the following article in the Microsoft Knowledge Base:

294881 SBS 4.5 Exchange 5.5 Setup on SBS 2000 Does Not Succeed with Error '0xc002041d'

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

For additional information about Event 201, click the article number below to view the article in the Microsoft Knowledge Base:

298160 Event 201 from Microsoft Exchange in SBS 2000

Additional query words: kbAppCompatability kbAppCompatibility service specific error 2147500037

Keywords: kbhotfixserver kbqfe kbappcompatibility kbbug kbfix kbwin2000presp3fix kbwin2000sp3fix KB309484

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