Microsoft KB Archive/235716

Microsoft Windows Second Edition Hangs at Shut Down

PSS ID Number: Q235716 Article last modified on 06-25-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Microsoft Windows 98 Second Edition == 

= SYMPTOMS =

After you install Windows 98 Second Edition, your computer may stop responding (hang) when you select “Shut down” or it may restart. Also, you may see a blinking cursor when you choose “Restart in MS-DOS mode.”

= CAUSE =

This issue can occur if your Basic Input/Output System (BIOS) is out of date. Windows 98 Second Edition includes updates for Advanced Configuration and Power Interface (ACPI), OnNow, and Advanced Power Management (APM) and may require the latest BIOS upgrade.

= RESOLUTION =

To resolve this issue, contact the manufacturer of your computer or BIOS to inquire about the availability of a BIOS update for your computer.

Additional query words:

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========================================================= Keywords : kbui winapm win98se Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.