Microsoft KB Archive/309216

= The error 0x800CCC92 or error 0x800CCCD2 occurs when you try to retrieve a message from a POP3 server =

Article ID: 309216

Article Last Modified on 4/17/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q309216



SYMPTOMS
Note Although this article discusses an error message that may occur on a local computer, the problem actually occurs in Microsoft Exchange 2000 Server. To resolve this issue and prevent error messages on the local computer, an update must be applied to the Exchange server that the Microsoft Outlook application is configured to use or to communicate with.

When you try to use Microsoft Outlook Express to retrieve a message from a Post Office Protocol (POP3) e-mail server, you may receive the following error message:

There was a problem logging onto your mail server. Your Password was rejected.

Account: 'storedriver3'

Server: 'storedriver3'

Protocol: POP3

Server Response: '-ERR Unrecognized internal error: 0x800cce21'

Port: 110

Secure(SSL): No

Server Error: 0x800CCC90

Error Number: 0x800CCC92

If you try to retrieve the same e-mail message by using Internet Messaging Access Protocol (IMAP), you may receive the following error message:

Header download for the 'Inbox' folder did not complete. Could not download new messages from the IMAP server.

Account: 'storedriver3 (2)'

Server: 'storedriver3'

Protocol: IMAP

Server Response: 'Unrecognized internal error: 0x800cce21'

Port: 143

Secure(SSL): No

Error Number: 0x800CCCD2

The following text may appear in the Event log:

Source: POP3SVC

Category: Content Engine

Event ID: 1023

Error 0x800cce21 occurred while rendering message 0001-000000003b4d for download for user aissd3u000000@STOREDRIVERDOM.StoreDriverOrg.com.



RESOLUTION
This problem was first fixed in Exchange 2000 Server Service Pack 2. To resolve this issue, install the latest available service pack for Exchange 2000 Server.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was corrected in Exchange 2000 Server SP2.

Contact the Exchange administrator to verify that he or she has applied Exchange 2000 Server SP2 or a later service pack to resolve this problem.

Keywords: kbqfe kbfix kbbug kberrmsg kbexchange2000sp2fix kbnetwork kbpending kbprb KB309216

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.