Microsoft KB Archive/242034

= Error Message on a Blue Screen When Printing to Lexmark Optra with Far East Versions of Windows NT 4.0 Service Pack 5 =

Article ID: 242034

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT 4.0 Service Pack 5

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This article was previously published under Q242034



NOTE: The information in this article applies to the Far East version%3 of Windows NT 4.0 Service Pack 5.



SYMPTOMS
When you print a test page on a Lexmark Optra S 2450 with Far East versions of Windows NT 4.0 Service Pack 5 (SP5), you may receive a "PAGE_FAULT_IN_NONPAGED_AREA" error message on a blue screen.



CAUSE
This behavior occurs when text is formatted. Unidrv calls a function that does not adjust to the current code page. This creates unpredictable results on computers running Far East versions of Windows NT 4.0 SP5.



Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

Additional query words: fe

Keywords: kbbug kbfix KB242034

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