Microsoft KB Archive/814390

= File Transfer from Digital Camera Fails =

Article ID: 814390

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you try to transfer a large number of files or a single large file from a Picture Transfer Protocol (PTP) device, such as a Sony MemoryStick, you may receive one of the following error messages:

The computer cannot detect the camera or scanner. Please make sure the device is turned on and is properly connected to the computer.

The current picture cannot be copied. To copy this picture, click &quot;Try again.&quot; To stop copying, click &quot;Cancel.&quot;

If you do click Try again, the error message returns.



CAUSE
This issue occurs because the PTP driver supplied by Microsoft has the following limitations:
 * File transfers are limited to 2048 files at one time.
 * Files must be less than 210 megabytes (MB).



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size    File name  SP   -- 03-DEC-2003 13:06 5.1.2600.112 148,992 Ptpusd.dll  1 03-DEC-2003 12:01 5.1.2600.1179 151,040 Ptpusd.dll 2



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: winxp

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB814390

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