Microsoft KB Archive/199009

= Encarta Virtual Globe 99: Video Playback Is Choppy or Quits Before Video Clip Is Finished Playing =

Article ID: 199009

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Virtual Globe 99
 * Microsoft Encarta Reference Suite 99

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This article was previously published under Q199009



SYMPTOMS
When you play a video clip in Microsoft Encarta Virtual Globe 99 on a Microsoft Windows 95-based computer, the video playback may be broken up or choppy, or may quit before the video clip is finished playing.



CAUSE
This behavior can occur if an ATI Rage Pro video card is installed in your computer.



RESOLUTION
To resolve this issue, download and install the latest video driver for the ATI Rage Pro video card from the following ATI Web site:

http://ati.amd.com/

If the issue continues to occur, download and install the latest Intel Indeo video codec from the following Intel Web site:

http://www.intel.com/ial/indeo/video/driver.htm



MORE INFORMATION
For information about problems playing video clips in Microsoft Encarta Encyclopedia, please see the following article in the Microsoft Knowledge Base:

197041 Encarta Encyclopedia 99: Video Clips Are Not Played Smoothly

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Additional query words: 1.00 multi multi-media media mm world atlas evg movie stops

Keywords: kb3rdparty kbdisplay kbfix kbprb KB199009

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