Microsoft KB Archive/244999

= HMI Does Not Print Received Message with a Single Print Command =

Article ID: 244999

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Commercial Internet System 2.5

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This article was previously published under Q244999



SYMPTOMS
HTML Mail Interface (HMI) does not print received messages completely if the received message does not fit in a single screen of the text area. MCIS 2.5 HMI uses text areas instead of simple HTML mail to show received messages. If a user receives an e-mail message that does not fit in a single screen, and the text-area scroll bar is enabled, the user cannot use a single command to print a received message. Instead, the user must print what appears on the screen, scroll the text area forward, print again, and so on, until the end of the message is reached.



CAUSE
This problem involves a limitation that results in a failure to print the entire message the first time. A TextArea tag that is used specifies the height set to 20 lines.



WORKAROUND
To work around this problem, print the message by selecting 20-line sections of the message, and then performing print commands until the entire message is printed.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Site Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time                 Size    File name     Platform -  11/01/99  01:25p               260,880 Renobj.dll    x86 11/01/99 01:28p               397,584 Renobj.dll    Alpha



STATUS
Microsoft has confirmed that this is a problem in MCIS 2.5.



MORE INFORMATION
A fix has been made available that changes the height of the text area to fit the size of the data. A single print command results in printing of the entire message.

Keywords: kbbug kbfix kbqfe KB244999

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