Microsoft KB Archive/89687

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HP DeskJet 500C Output Smeared Using DESKJETC.DRV Version 3.0

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ID: Q89687

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11
 * Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a, 2.0a-CD, 2.0b
 * Microsoft Excel for Windows, versions 3.0, 4.0
 * Microsoft PowerPoint for Windows, versions 2.0, 3.0

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SYMPTOMS
If you print to a Hewlett-Packard (HP) DeskJet 500 printer using the HP DeskJet 500C (Color) printer driver version 3.0 (DESKJETC.DRV), the output is left justified and appears as a gray ink smear.

RESOLUTION
The HP DeskJet 500C printer driver version 3.0 (DESKJETC.DRV) is provided by Hewlett-Packard. To avoid this problem when printing from Microsoft Windows or a Windows-based application, install the HP DeskJet 500 printer driver version 4.0(DESKJETC.DRV)supplied by Hewlett Packard.

MORE INFORMATION
The products included here are manufactured by HP, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: w4wprint 2.00a 2.00a-CD winppt macppt 2.00b grey corrupt corrupted 3.00a 3.00b 3.10 3.11

Keywords :

Version : WINDOWS:1.0,1.1,1.1a,2.0,2.0a,2.0a-CD,2.0b,3.0,3.0a,3.1,3.11,4.0

Platform : WINDOWS

Issue type :

Technology :