Microsoft KB Archive/114398

= FAX: First Contact Form for FAX Gateway =

Article ID: 114398

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to Fax 2.1
 * Microsoft Mail Gateway to Fax 3.0
 * Microsoft Mail Gateway to Fax 3.0a

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This article was previously published under Q114398



SUMMARY
Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):    x 4 0 0 f c c          m s f c c    3 c o m f c c          p r o f s f c c    m c i f c c            s m t p f c c    f f a p i f c c        s n a d s f c c    f a x f c c            c o n n f c c

              MICROSOFT FAX GATEWAY PROBLEM REPORT

FAX Gateway version: 2.1b  3.0  3.0a

MICROSOFT MAIL     Postoffice version: ____________________

Network name: ____________________

Postoffice name: ____________________

Network operating system and version: ____________________

Is the problem with the Fax Gateway or the Microsoft Fax printer driver? Gateway  Driver

Fax board/model: __________________

Is the Fax board software installed on the LAN or local hard drive? LAN  LOCAL

Does the problem occur when the board software is used? YES/NO

Can the problem be reproduced? YES/NO

Has the Gateway ever worked before? YES/NO

Do you receive an error message? YES/NO. Message: ____________________

Describe the Problem

Additional query words: faxfcc

Keywords: KB114398

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