Microsoft KB Archive/130067

= PC Ext: Err Msg: Unable to Access :XTN\xxxxxxxx.XTN... =

Article ID: 130067

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q130067



SYMPTOMS
EXTERNAL.EXE reports the following when it tries to deliver a mail message:

Unable to access :XTN\xxxxxxxx.XTN. Check the access rights.

With the verbose (-v) parameter enabled, this line is added after the error:

Statistics update failed.

in the SESSION.LOG and on the screen. However, Mail is still delivered to the destination postoffice.



CAUSE
This error can occur if the xxxxxxxx.XTN file has a read-only attribute assigned, or if the network does not allow write access. After delivering mail, External attempts to update the month-to-date (MTD) and year-to-date (YTD) totals in the .XTN file on the postoffice. If this fails due to network rights, the above errors occur.



RESOLUTION
Remove the read-only attribute and make it RW. If it is network related, give the xxxxxxxx.XTN file RW access.

You may also get the error if this XTN file is locked open by another process. If the postoffice is on a Windows NT Server, in File Manager, select the .XTN file in question. Press ALT+ENTER, and select Open By and close the file. If the postoffice in on Novell NetWare, then use Monitor or Rconsole to release the lock.

Additional query words: 3.2x MTA

Keywords: KB130067

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