Microsoft KB Archive/240426

= SMS: Cannot Obtain Performance Data for SMS Counters =

Article ID: 240426

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q240426



SYMPTOMS
On a Systems Management Server (SMS) version 2.0 site server or component server, you may not be able to gather data from the SMS-related performance counters in the Windows NT Performance Monitor tool, or with third-party performance-monitoring software.

In Performance Monitor, the symptoms of this problem can include the complete absence of SMS performance counters or slow performance when adding.

In third-party programs, the symptoms can include an error message when initializing Smsperf.dll or the inability to gather some or all performance data from the SMS site or component server.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

NOTE: This fix disables all performance monitoring of Systems Management Server.

The English-language version of this software update should have the following file attributes or later:  Date      Time              Size    File name    Platform - 10/25/99  04:21:28pm        59,159  Smsperf.dll  Alpha 11/03/99 12:31:06am       153,360  Delperf.exe  Alpha 08/26/99 04:21:10pm        40,752  Smsperf.dll  I386 11/03/99 12:31:00am        92,080  Delperf.exe  I386 NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Note that this hotfix will disable all the SMS counters.

To Apply This Hotfix on Intel-Based Site Servers

 * 1) Copy all files to a folder on the site server.
 * 2) Run Q240426.exe.
 * 3) Follow the directions in the Q240426.txt file to run Delperf.exe.

To Apply This Hotfix on Alpha-Based Site Servers

 * 1) Stop all SMS services.
 * 2) Replace the  :SMS\Bin\I386\Smsperf.dll file with the hotfix version, where   is the drive on which SMS is installed.
 * 3) Restart the server.
 * 4) Follow the directions in the Q240426.txt file.

Additional query words: prodsms perfmon

Keywords: kbqfe kbhotfixserver kbbug kbfix kbsms200fix KB240426

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