Microsoft KB Archive/237521

= Encarta World English Dictionary 2000: Unable to Start Reference Suite Program by Clicking a Suite Link =

Article ID: 237521

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta World English Dictionary 2001
 * Microsoft Encarta World English Dictionary 2001

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This article was previously published under Q237521



SYMPTOMS
When you click a suite link in Microsoft Encarta World English Dictionary 2000, you may experience either of the following symptoms:  If you click a suite link to Microsoft Encarta Encyclopedia 2000, you may be prompted to insert the Microsoft Encarta Reference Suite 2000 DVD-ROM.

 If you click a suite link to Microsoft Encarta World Atlas 2000, you may receive the following error message:

File Error: Encarta Interactive World Atlas is unable to continue running on your computer. Your network based installation is unavailable at this time.

NOTE: You receive this error message even if you do not run Encarta World English Dictionary 2000 or Encarta World Atlas 2000 from a network server.

When you click OK, you return to Encarta World English Dictionary 2000.



CAUSE
This behavior can occur if all of the following conditions are true:
 * You install Encarta Encyclopedia 2000, Encarta World Atlas 2000, and Encarta World English Dictionary 2000 from the Encarta Reference Suite 2000 DVD-ROM.


 * You install Encarta Dictionary HD to your hard disk (you install the entire contents of Encarta World English Dictionary 2000 to your hard disk).


 * The Encarta Reference Suite 2000 DVD-ROM is not inserted in your DVD-ROM drive.



RESOLUTION
To resolve this issue, insert the Encarta Reference Suite 2000 DVD-ROM into your DVD-ROM drive.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta World English Dictionary2000.

Additional query words: multi multi-media media mm ewed hyperlink

Keywords: kberrmsg kbbug kbinterop kbpending KB237521

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