Microsoft KB Archive/907318

= The Microsoft Exchange Information Store service stops responding in Exchange Server 2003 and a Dr. Watson access violation error is generated in the EcParseTransferSD function =

Article ID: 907318

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

-





SYMPTOMS
In Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service (Store.exe) stops responding. Additionally, a Dr. Watson access violation error is generated in the EcParseTransferSD function if the following conditions are true:
 * Dr. Watson is enabled.
 * Symbols are installed.



CAUSE
This problem occurs if the following conditions are true:
 * The PR_NT_SECURITY_DESCRIPTOR property is set to &quot;null.&quot;
 * The PR_NT_SECURITY_DESCRIPTOR property is passed to the EcParseTransferSD function.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you install the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XADM

Keywords: kbexchstore kbqfe kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB907318

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.