Microsoft KB Archive/237866

= XADM: Event ID 5004 Generating Offline Address Book =

Article ID: 237866

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q237866



SYMPTOMS
When you attempt to generate an offline Address Book (OAB), the following error message may be displayed:

An error occurred while generating the offline Address Book. To view details, see the application event log in the Windows NT Event Viewer on the offline Address Book Server. Microsoft Exchange Administrator ID no. c1031662

In addition, the following event appears in the event log:

Event ID: 5004

Description: Generation of the offline Address Book is complete.

Result: An error occurred.



CAUSE
The default permissions of Full Control for the Everyone group has changed on the Winnt folder and all subfolders.



RESOLUTION
Change the permissions of the Everyone group to Full Control on the Winnt folder and all subfolders. Regenerate the offline Address Book.

Keywords: kbprb KB237866

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