Microsoft KB Archive/239627

= Error Message: Encarta Interactive World Atlas Is Unable to Continue Running... =

Article ID: 239627

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q239627



SYMPTOMS
When you attempt to add a favorite in Microsoft Encarta World Atlas 2000, a Multimedia Map may open, and then Media Viewer may open in front of the map.

If you click a hyperlink in the Media Viewer article or on the map behind Media Viewer, or click the close button to close Media Viewer, you receive an error message similar to the following:

Encarta Interactive World Atlas is unable to continue running. The problem may be the result of low system resources such as memory or disk space. Try closing other running applications or freeing up disk space before restarting Encarta Interactive World Atlas.

When you click OK, Encarta World Atlas 2000 quits unexpectedly.



CAUSE
This behavior can occur if the following conditions are true when you click OK in the Add A Favorite dialog box:


 * A Multimedia Map is open.


 * Media Viewer is open.



RESOLUTION
To work around this issue, restart Encarta World Atlas 2000. When you want to add a favorite, make sure that Media Viewer is closed.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta World Atlas 2000.

Additional query words: multi multi-media media mm ewa2k crash

Keywords: kbbug kberrmsg kbpending kbui KB239627

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