Microsoft KB Archive/890739

= An X.400 queue schedule status that is configured to Always changes to Frozen in Exchange Server 2003 =

Article ID: 890739

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
Consider the following scenario:
 * You configure an X.400 connector between two Microsoft Exchange Server 2003 servers.
 * You set the status on an X.400 connector to Never. To do this in System Manager, right-click the X.400 connector, and then click Properties. Click the Schedule tab, and then click Never.
 * In the Queue Viewer, you see that the queue’s state changes from Active to Scheduled after a few minutes.
 * You set the status on an X.400 connector to Always.
 * In the Queue Viewer, you see that the queue’s state changes from Scheduled to Frozen after a few minutes. You expect the queue’s state to change from Scheduled to Active.

This problem occurs even though it is documented in the Exchange System Manager Help file (the Exadmin.chm file)that X.400 queues cannot be frozen.

For more information about how to use the Queue Viewer in Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

823489 How to use Queue Viewer to troubleshoot mail flow issues



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have Microsoft Exchange Server 2003 Service Pack 1 (SP1)installed on your computer.

Restart requirement
You do not have to restart your computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date        Time   Version            Size    File name --  21-Feb-2005  23:38  6.5.7232.85     3,591,680  Emsmta.exe



WORKAROUND
To work around this problem, restart the message transfer agent (MTA).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe kbhotfixserver kbfix kbbug kbexchange2003presp1fix KB890739

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