Microsoft KB Archive/164809

= OL97: Outlook Address Book Missing New Contact From Same Company =

Article ID: 164809

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q164809



SYMPTOMS
In Microsoft Outlook 97, when you create a "New Contact from Same Company" from a contact that contains a fax number, your Outlook Address Book may not include the new contact fax information.



MORE INFORMATION
In Outlook 97 when you choose to create a "New Contact from Same Company," or "Save and New in Company" for an existing contact, one of the following situations result:
 * The new contact inherits the old contact's fax number, but the new contact's e-mail address field is blank. If you do not enter a new e-mail address and you save the new contact with a new name, the contact is not present in the Outlook Address Book.
 * The new contact inherits the old contact's fax number, but the new contact's e-mail address field is blank. If you enter a new e-mail address and save this new contact, there is no new entry in the Outlook Address Book for this new contact's fax number, but there is an entry for the new contact's e-mail address.

Normally the Outlook Address Book includes entries for a contact with either a fax number or an e-mail address or both. When you create a "New Contact from Same Company," the new contact inherits the fax number as expected, but the Outlook Address Book does not list the new contact's fax number.

