Microsoft KB Archive/830039

= &quot;You did not accept the license agreement for this item&quot; error message when you download updates from the Microsoft Windows Update Web site =

PSS ID Number: 830039

Article Last Modified on 1/5/2004

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The information in this article applies to:

 Microsoft Windows Update, when used with:  Microsoft Internet Explorer 5.x

 Microsoft Internet Explorer 6.0

 Microsoft Internet Explorer 6.0 SP1 

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SYMPTOMS
When you download updates from the Microsoft Windows Update Web site, the End User License Agreement (EULA) does not appear, and you may receive the following error message after each update in the list:

You did not accept the license agreement for this item. If you do not wish to install this item, you can remove it.

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CAUSE
This behavior may occur if a third-party content filtering program, such as Guard-IE or GuardWall.com is installed on your computer. These types of programs may prevent a message or a dialog box, such as a dialog box that displays the EULA, from appearing.

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RESOLUTION
To resolve this behavior, remove the third-party content filtering program from your computer or contact the third-party software manufacturer.

If you have Guard-IE installed, you can also resolve this behavior if you disable the Prevent Opening of Message Boxes setting (right-click Guard-IE on the Microsoft Internet Explorer toolbar, click Properties, click the Ad Filters tab, and then click to clear the Prevent Opening of Message Boxes check box). For information about how to contact GuardWall.com, visit the following GuardWall.com Web site:

http://www.guardwall.com/index.asp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about how to troubleshoot Microsoft Windows Update issues, visit the following Microsoft Web site:

http://v4.windowsupdate.microsoft.com/troubleshoot

Keywords: kberrmsg kbprb KB830039

Technology: kbIE5xSearch kbIE600 kbIE600Search kbIE600SP1 kbIEsearch kbWinUpdate kbWinUpdateSearch

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