Microsoft KB Archive/824339

= Improved reporting of Event ID 61 event messages to identify a print queue or a print device =

Article ID: 824339

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you receive a print Event ID 61 event message, you may not be able to determine which print queue, print device, or specific error occurred to troubleshoot the problem. For example, you may receive an Event ID 61 event message that is similar to the following event message in the system log in Event Viewer: Event Type: Error

Event Source: Print Event Category: None

Event ID: 61

Date:

Time:

User:

Computer: PRINTSERVER

Description: The document Spreadsheet.xls owned by USER25 failed to print. Win32 error code returned by the print processor: 3003 (0xbbb).ERROR_SPL_NO_STARTDOC



CAUSE
This problem occurs because the error that the underlying component reported was overwritten. Therefore, only the last error was reported. For example, the following Win32 error codes may have been reported:
 * ERROR_SPL_NO_STARTDOC (3003)

This error code means that a StartDocPrinter call was not issued. You receive this error code when the print spooler cannot send data to the port. The print job is marked as &quot;error printing.&quot; In this scenario, the print spooler repeatedly tries to send the data until the user cancels the job. The error that the port monitor component returns is overwritten when the user cancels the print job.
 * ERROR_SUCCESS (0)

This error code means that the operation completed successfully. You receive this error code when an underlying component such as graphics device interface (GDI) returns a failure but does not set the last error.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must be running Microsoft Windows 2000 Service Pack 3 (SP3) or later to install this hotfix.

For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000
  Date         Time   Version            Size    File name --  17-Feb-2004  02:39  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 17-Feb-2004 02:39  0.2.0.1           138,000  Faxui.dll 17-Feb-2004 02:39  5.0.2195.6897     222,992  Gdi32.dll 17-Feb-2004 02:39  5.0.2195.6897     711,952  Kernel32.dll 17-Feb-2004 02:39  5.0.2195.6895     252,688  Localspl.dll 17-Feb-2004 02:39  5.0.2195.6824      54,032  Mpr.dll 17-Feb-2004 02:39  5.0.2195.6895     334,608  Msgina.dll 17-Feb-2004 02:39  5.0.2195.6892      90,264  Rdpwd.sys 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll 17-Feb-2004 02:39  5.0.2195.6876      80,144  Spoolss.dll 17-Feb-2004 02:39  5.0.2195.6891     380,688  User32.dll 17-Feb-2004 02:39  5.0.2195.6891     391,952  Userenv.dll 12-Feb-2004 00:53  5.0.2195.6897   1,630,256  Win32k.sys 17-Feb-2004 02:39  5.0.2195.6824      87,312  Win32spl.dll 11-Nov-2003 00:29  5.0.2195.6873     182,032  Winlogon.exe 17-Feb-2004 02:39  5.0.2195.6884     243,984  Winsrv.dll 17-Feb-2004 02:39  5.0.2195.6897     711,952  Kernel32.dll 12-Feb-2004 00:53  5.0.2195.6897   1,630,256  Win32k.sys 17-Feb-2004 02:39  5.0.2195.6884     243,984  Winsrv.dll

Windows XP
  Date         Time   Version        Size     File name 20-Feb-2004 07:01  5.1.2600.1346  257,536  Gdi32.dll 20-Feb-2004 07:01  5.1.2600.1346  297,984  Localspl.dll 20-Feb-2004 07:01  5.1.2600.1331   36,864  Mf3216.dll 09-Jan-2004 10:46  5.4.1.0          6,656  Spmsg.dll 12-Feb-2004 11:43  5.1.2600.1344  586,752  Xpsp2res.dll 09-Jan-2004 17:11  5.4.1.0        140,800  Spuninst.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
After you install this hotfix, you receive the following Event ID 6161 event message: Event Type: Error

Event Source: Print

Event Category: None

Event ID: 6161

Date:

Time:

User:

Computer: PRINTSERVER

Description: The document PCL5c Metafile Document owned by  failed to print on printer. Data type: NT EMF 1.008. Size of the spool file in bytes: 0. Number of bytes printed: 0. Total number of pages in the document: 0. Number of pages printed: 0. Client machine:. Win32 error code returned by the print processor: 259.

The event message more precisely specifies the actual problem after you install the hotfix. The event message may report one of the following errors:
 * ERROR_NOT_CONNECTED (2250)

This error code means that this network connection does not exist. You may receive this error code when the spooler cannot contact the network printer device. You must troubleshoot the connectivity.
 * ERROR_NOT_ENOUGH_MEMORY (8)

This error code means that the computer was not able to allocate memory. Frequently, you can resolve this problem by increasing the page file size.
 * ERROR_NO_MORE_ITEMS (259)

This error code means that no more data is available. You may receive this error code if a program or a printer driver component sends an incomplete spool file to the print spooler on the print server. Therefore, the file does not print. Frequently, you can resolve this problem by installing the driver from the operating system CD.
 * ERROR_INVALID_PARAMETER (87)

This error code means that the parameter is not valid. This error is difficult to diagnose unless you reproduce the problem. Frequently, you can resolve this problem by installing the driver from the operating system CD.
 * ERROR_SUCCESS (0)

This error code means that the operation completed successfully. You may receive this error code if an underlying component such as GDI returns a failure but does not set the last error. This error is difficult to diagnose unless you reproduce the problem. Frequently, you can resolve this problem by installing the driver from the operating system CD.

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbeventlog kbprint kbbug kbfix kbqfe kbwin2000presp5fix KB824339

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