Microsoft KB Archive/103916

= Mouse Pointer Freezes After Suspend Mode on IBM Thinkpad =

Article ID: 103916

Article Last Modified on 11/24/2003

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APPLIES TO


 * Microsoft Mouse Driver 9.1 Standard Edition
 * Microsoft Windows 3.1 Standard Edition
 * Microsoft Windows 3.11 Standard Edition
 * Microsoft Windows for Workgroups 3.2

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This article was previously published under Q103916



SYMPTOMS
The mouse pointer may stop responding (freeze) after an IBM Thinkpad or PS/NOTE computer ends its suspend mode.



RESOLUTION
According to IBM Technical Support, the following steps should correct this problem:


 * 1) Set up Windows or Windows for Workgroups from the original installation disks. In the System Information section of Setup, make sure that the following settings are selected:

- System is set to "MS-DOS System with APM."

- Display is set to "VGA (Version 3.0)."

- Mouse is set to "Microsoft or IBM PS/2."
 * 1) In the CONFIG.SYS file, check the EMM386.EXE line and ensure that E800-EFFF is not being included. If an external monitor is being used, ensure that B000-B7FF is not being included.
 * 2) Reboot the machine and restart Windows or Windows for Workgroups. Put the system into suspend mode by closing the lid. Let the system beep once. Open the lid to bring the computer out of suspend mode.

The mouse should work once the system beeps again.



MORE INFORMATION
The suspend mode on the IBM Thinkpad is a feature that activates when the computer is not in use. It extends the life of the computer's battery by shutting off the power to the system without closing down the current application.

For more information, call IBM Technical Support.

The IBM Thinkpad is manufactured by IBM, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 9.00 350C 700C 720C idle think pad

Keywords: KB103916

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