Microsoft KB Archive/944301

= The System Attendant Service May Fail to Start on Exchange Server 2007 With NWLink Protocol Installed =

Article ID: 944301

Article Last Modified on 10/26/2007

-

APPLIES TO


 * Microsoft Exchange Server 2007 Enterprise Edition
 * Microsoft Exchange Server 2007 Standard Edition

-



Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
When you try to install Microsoft Exchange Server 2007 Mailbox role, the setup fails because the Exchange System Attendant service cannot start.



Result
The following error events may be found from Application event log:

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 1005

Description:

Unexpected error An unknown error has occurred. ID no: ffffffec Microsoft Exchange System Attendant occurred.

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 2060

Description:

The DSProxy failed to start, error '%1'.

The Exchange System Attendant service may also fail to start on a server with Exchange Server 2007 already installed.



Cause
This problem occurs because the NWLink protocol is enabled on your network interface card (NIC), which is an unsupported scenario.



Resolution
To resolve this problem, perform the following steps to disable the NWLink protocol on your NIC:

1. Click Start, and click Control Panel to open it. Double-click Network Connections in Control Panel.

2. Right-click on your network interface card (NIC) and click Properties.

3. In the Properties dialog box, on the General tab, uncheck the checkboxes beginning with NWLink in the “This connection uses the following items:” list.

4. Click OK to close the Properties dialog box.

After NWLink protocol is disabled from your NIC, reboot the server and run Exchange Server 2007 setup again.



MoreInformation


DISCLAIMER
MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED &quot;AS IS&quot; WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Keywords: kbnomt kbrapidpub KB944301

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.