Microsoft KB Archive/231362

= SMS: Using SmsrunStartupDelay Causes Windows 95/98 Clients to Stop Responding =

Article ID: 231362

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q231362



SYMPTOMS
A Microsoft Windows 95 or Microsoft Windows 98 client computer may stop responding. This problem may occur if:  The hotfixed Smsrun16.exe that is documented in the following article in the Microsoft Knowledge Base was applied:

191067 SMS: PGC Fails to Configure Apps When Roaming Profiles Are Used

 A value for the SmsrunStartupDelay was specified.

When this problem occurs, the computer running Windows 95/98 stops responding for the entire duration of the SmsrunStartupDelay value specified.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time         Size    File name      Platform --

5/3/99  9:33pm      100,572   Smsrun16.exe   x86 NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.



MORE INFORMATION
To install the hotfix, replace the Smsrun16.exe file in the \Site.srv\Maincfg.box\Client.src\ .bin directory with the hotfixed version.

Maintenance Manager will replicate the new Smsrun16.exe to the Logon.srv\ .bin directory on the Systems Management Server logon servers during its next work cycle. After that occurs, you can update the clients. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

166771 SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms smsrun win win95 win98 win9x 9x hang hangs hung freeze freezes frozen lock locks locked up

Keywords: kbqfe kbhotfixserver kbbug kbfix KB231362

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