Microsoft KB Archive/915488

= Error messages when you try to delete a product from a revised quote in Microsoft CRM 3.0: &quot;An error has occurred in the script on this page&quot; and &quot;The record that you are requesting is currently unavailable&quot; =

Article ID: 915488

Article Last Modified on 12/7/2006

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.





SYMPTOMS
When you try to delete a product from a revised quote in Microsoft Dynamics CRM 3.0, you receive the following script error message:

An error has occurred in the script on this page

Line 105

Char 1

Error: Object doesn't support this property or method

When you click OK, you receive the following error message:

The record that you are requesting is currently unavailable. Either the record was not found or you do not have sufficient security permissions to view it.

Error code: 0x80040217

When you click OK, the product is successfully deleted from the revised quote.

Additionally, if you have turned on platform tracing, the following error message is logged in the trace log file when the product is deleted from the revised quote: Error: Exception of type System.Web.HttpUnhandledException was thrown. Error Number: 0x80040217 Error Message: The specified object was not found. Error Details: The specified object was not found. Source File: Not available Line Number: Not available Request URL: http://localhost/_grid/cmds/dlg_deleteqoiproduct.aspx?iObjType=1085&sId={A633E279-E7B2-DA11-9861-0003FF843EB9}&sParentId={a233e279-e7b2-da11-9861-0003ff843eb9} Stack Trace Info: Exception of type System.Web.HttpUnhandledException was thrown. at System.Web.UI.Page.HandleError(Exception e) > at System.Web.UI.Page.ProcessRequestMain > at System.Web.UI.Page.ProcessRequest > at System.Web.UI.Page.ProcessRequest(HttpContext context) > at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute > at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at Microsoft.Crm.Util.RaiseXMLError(Exception e) > at Microsoft.Crm.Dialogs.DeleteQOIProductDialogPage.ConfigureForm > at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) > at System.Web.UI.Control.PreRenderRecursiveInternal > at System.Web.UI.Page.ProcessRequestMain Type: Platform



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbbug kbfix kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB915488

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