Microsoft KB Archive/826492

= You may receive a &quot;Could not load backappl.exe Backup Failed!&quot; error message when you run the Personal Folders Backup tool in Outlook 2003 =

Article ID: 826492

Article Last Modified on 12/15/2006

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
When you upgrade to Microsoft Office Outlook 2003 from Microsoft Outlook 2000 Service Release 1 (SR-1), and then run the Personal Folders Backup tool, you may receive the following error message:

Could not load backappl.exe Backup Failed!



CAUSE
This problem occurs because you cannot use the Personal Folders Backup tool that is included with Outlook 2000 SR-1 in Outlook 2003.



RESOLUTION
To resolve this problem, upgrade to the Outlook 2003 version of the Personal Folders Backup tool. To upgrade to the new version of the Personal Folders Backup tool, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/outlook/HA010875321033.aspx

Keywords: kbupgrade kberrmsg kbprb KB826492

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