Microsoft KB Archive/900246

= You cannot install programs that use the InstallShield program on a computer that is running Windows Server 2003 with Service Pack 1 =

Article ID: 900246

Article Last Modified on 11/6/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, 64-Bit Enterprise Edition

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul> </li></ul>

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SYMPTOMS
You run the Setup program to install WebSAM Storage ReplicationControl SQL Option Ver3.2 from NEC Corporation on a computer that is running Microsoft Windows Server 2003 with Service Pack 1 (SP1). However, the Setup program is not completed successfully. You cannot install WebSAM Storage ReplicationControl SQL Option Ver3.2 on the computer.

You do not experience this problem when you run the Setup program to install WebSAM Storage ReplicationControl SQL Option Ver3.2 on a computer that is running the original release version of Windows Server 2003.

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CAUSE
This problem occurs because of a program compatibility issue.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

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MORE INFORMATION
The hotfix that is described in this article includes a shim that fixes the program compatibility issue.

For more information about the terminology that Microsoft uses to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: win2k3 Installshield

Keywords: kbwinserv2003sp2fix kbwinserv2003presp2fix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB900246

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