Microsoft KB Archive/912591

= The offline address book regeneration operation fails, and event ID 9328 may be logged in Exchange Server 2003 =

Article ID: 912591

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When Microsoft Exchange Server 2003 tries to regenerate an offline address book, the operation fails. Additionally, the following event ID may be logged in the System event log on the server that is running Exchange Server 2003: Event Type: Error

Event Source: MSExchangeSA

Event Category: OAL Generator

Event ID: 9328

Date:

Time:

User: N/A

Computer:

Description: OALGen encountered file error 80070008 (internal ID 50002c3) while generating the offline address list for address list '\Global Address List'. Make sure there is enough disk space available. - Default Offline Address List



CAUSE
This problem may occur when an Exchange Server organization contains at least 1.5 million mail-enabled objects in the Active Directory directory service.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, you must have Microsoft Exchange Server 2003 Service Pack 2 (SP2) installed.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB912591

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