Microsoft KB Archive/260825

= OFF2000: Desktop May Not Be Displayed Correctly on Restart After Setup =

Article ID: 260825

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q260825



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you restart your computer after you install Microsoft Office 2000 successfully or apply the Microsoft Office 2000 SR-1 Update, your Microsoft Windows Desktop icons, Start button, and taskbar may not appear. Microsoft Windows may stop responding.



CAUSE
This problem can occur if your computer is infected with the Pretty Park virus.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To verify that the virus is on the computer, check the following registry key:

HKEY_LOCAL_MACHINE\Software\CLASSES\exefile\shell\open\command

If the Data string displays the following, the computer is infected with the Pretty Park virus:

FILES32.VXD &quot;%1&quot; %*



RESOLUTION
To resolve this issue, follow the steps listed on the following Web page:

http://vil.mcafee.com/dispVirus.asp?virus_k=10175

For additional information about computer viruses, click the article number below to view the article in the Microsoft Knowledge Base:

129972 Description of Computer Viruses



MORE INFORMATION
For additional information about the Pretty Park virus, click the article number below to view the article in the Microsoft Knowledge Base:

250931 You Are Unable to Start a Program with an .exe File Extension

Additional query words: OFF2000 DesktopIconsandStartButtonMissing missing buttons icons gone disappeared no start button desktop blank

Keywords: kbprb KB260825

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