Microsoft KB Archive/304555

= You receive a GPF error when you start Office applications on HP Pavilion laptops =

Article ID: 304555

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Windows Millennium Edition

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This article was previously published under Q304555





SYMPTOMS
When you start Microsoft PowerPoint or Microsoft Publisher on one of the following Hewlett-Packard (HP) laptops
 * HP Pavilion n5470
 * HP Pavilion n5430
 * HP Pavilion xh485
 * HP Pavilion xh455

you receive a series of error messages that can include any of the following:  

Blue screen error: OE:016F:BFF8E64B

 

msgsrv32 caused a segment not present fault in module Krnl386.exe at 0002:00002f8f

 

powerpoint executed an invalid instruction in module Gdi.exe at 0003:00002935

 

mdm mdm caused a general protection fault in module User.exe at 0003:000055ref

 

PowerPoint executed an invalid instruction in module Krnl386.exe





CAUSE
These error messages occur under Microsoft Windows Millennium Edition (Me), because of a conflict between PowerPoint (or Publisher) and the Trident CyberBlade XP (69) graphics controller. This graphics controller is used on several Hewlett-Packard laptops.

To determine if your system uses this graphics controller, follow these steps:
 * 1) Right-click a blank area of your desktop, and then click Settings on the shortcut menu.
 * 2) On the Settings tab, click Advanced.
 * 3) Click the Adapter tab.
 * 4) Verify whether the adapter is Trident CyberBlade XP (69).

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RESOLUTION
To resolve this issue, obtain an updated video driver from Trident Cyberblade. To download the appropriate video driver for your notebook, visit one of the following Web sites:

http://www.video-drivers.com/companies/1072.htm?acd=3&rvd=5&thx=9&bng=7&o=4

http://www.video-drivers.com/companies/1072.htm

Temporary Workarounds
To temporarily work around this problem, use any of the following methods.

Method 1: Run Windows Me in VGA Mode
Use the System Configuration utility to set the display driver in Windows to use VGA resolution and color settings. To do this, follow these steps:
 * 1) Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Configuration.
 * 2) Click Advanced.
 * 3) Click to select VGA 640x480x16.
 * 4) Quit the System Configuation utility.
 * 5) Restart Windows.

Method 2: Use a Version of PowerPoint Earlier Than PowerPoint 2002
Because this behavior does not occur with earlier versions of PowerPoint, use Microsoft PowerPoint 2000 or earlier until a solution is available.

Method 3: Use a Different Computer
Because this problem only occurs with a few models of computers, use a different model of computer that does not use the Trident CyberBlade XP (69) graphics controller.

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MORE INFORMATION
For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb PPT crash crashes crashing crashed quit quitting quits fail fails failing failed break PUB2002 OFFXP PPT2002 powerpnt

Keywords: kbstartprogram kbtshoot kberrmsg kbprb KB304555

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