Microsoft KB Archive/941962

= You experience problems when you try to print a document in a 32-bit program on a computer that is running a 64-bit version of Windows Vista =

Article ID: 941962

Article Last Modified on 10/2/2007

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APPLIES TO


 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition

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SYMPTOMS
Consider the following scenario:
 * You install a 64-bit version of Windows Vista.
 * You install printer drivers.
 * In a 32-bit program, you open the Print dialog box.

In this scenario, you experience one of the following symptoms:  If you click Properties two times, two Properties dialog boxes appear. Then, the 32-bit program stops responding. Also, the printer drivers and the Splwow64.exe process stop responding. Moreover, you experience high CPU usage. If you open a Print dialog box in Internet Explorer, click Preferences, close the Preferences dialog box by clicking a button, and then click Preferences again, Internet Explorer stops responding. If you click the Advanced tab in a Microsoft Office program, the program may stop responding. When you try to close the program that has stopped responding, you receive an error message that resembles the following:

You cannot close  because a dialog box is open. Click OK, switch to  and then close the dialog.





CAUSE
These problems occur because of an issue with the Splwow64.exe process.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbexpertiseinter kbhotfixserver KB941962

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