Microsoft KB Archive/318251

= You receive an error message when you try to use the Find feature or when you try to import data in Autoroute, in MapPoint, or in Streets & Trips =

Article ID: 318251

Article Last Modified on 10/26/2007

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APPLIES TO


 * Microsoft AutoRoute 2007
 * Microsoft AutoRoute 2007 with GPS Locator
 * Microsoft AutoRoute 2006
 * Microsoft MapPoint 2006 Standard Edition
 * Microsoft MapPoint 2004 Standard Edition
 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2007
 * Microsoft Streets & Trips 2007 with GPS Locator
 * Microsoft Streets & Trips 2006
 * Microsoft Streets & Trips 2005 Standard Edition
 * Microsoft Streets & Trips 2004 Standard Edition
 * Microsoft Streets & Trips 2003 Standard Edition
 * Microsoft Streets & Trips 2002 Standard Edition
 * Microsoft Streets & Trips 2001 Standard Edition

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This article was previously published under Q318251



SYMPTOMS
When you try to use the Find feature, the Route Planner feature, or the Data-Import feature in the products listed in the &quot;Applies to&quot; section, you receive an error message that resembles one of the following:

&quot;Streets and Trips has encountered a problem and needs to close.&quot; Application unable to continue running due to an internal error (6-40028--1073741819)

When you view the details of the error message, you receive an error signature that resembles the following:   AppName       AppVer       ModName       ModVer       Offset --  Streets.exe  9.0.16.2001  Streets.exe  6.0.8397.0  000212fa

Microsoft MapPoint has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the details of the error message, you receive an error signature that resembles the following:   AppName       AppVer       ModName       ModVer       Offset --  Mappoint.exe  9.0.16.2001  Mappoint.exe  9.0.16.2001  000212fa

Microsoft Streets & Trips has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the details of the error message, you receive an error signature that resembles the following:   AppName      AppVer       ModName      ModVer       Offset Streets.exe 9.0.16.2001  Streets.exe  9.0.16.2001  000212fa

This application is unable to continue running. The problem may be the result of low system resources such as memory or disk space. Try closing down other applications, increasing the amount of file space on the disk drive that contains Windows, or adding more memory.

When you try to add pushpins to a map, you may receive an error message that resembles the following:

Streets & Trips 2002 has encountered a problem and needs to close.

Application unable to continue running due to an internal error (6-40028-529697949).



CAUSE
This problem may occur if one or more of the following conditions are true:
 * Microsoft Data Access Components (MDAC) on your computer is damaged.
 * There is a damaged map file in the program.
 * You have a damaged installation.
 * The computer has trouble reading the software CD-ROM.



Method 1: Download and install the most recent version of MDAC
To update the MDAC components on your computer, follow these steps.

Note MDAC 2.7 and earlier versions will not install on Microsoft Windows XP. For more information about how to install MDAC on Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

304432 INFO: MDAC 2.7 Redistributable Installer does not install on Windows XP

 Visit the following Microsoft Web site:

http://www.microsoft.com/downloads

 In the Search box, type MDAC 2.8 . For Microsoft Windows XP, select MDAC 2.8. For Microsoft Windows 2000, Microsoft Windows Millennium Edition, and Microsoft Windows 98, select Microsoft Data Access Components (MDAC) 2.8 SP1. Validate your copy of Microsoft Windows, and then click Download. In the File Download dialog box, click Open, and then follow the instructions that appear on the screen to complete the update of your MDAC components.</li></ol>

If this does not resolve this issue, go to Method 2.

Method 2: Reinstall MDAC components
On Windows XP, if updating MDAC fails, reinstall the most recent version of the MDAC components from the Windows .cab files. To do this, follow these steps.

Note If you have the Windows XP CD, do not finish step 1.
 * 1) Search for the Adcjavas.inc file, and then note the path. The Adcjavas.inc file is typically in the i386 folder.
 * 2) Locate the C:\Windows\Inf folder.
 * 3) Right-click the Mdac.inf file, and then click Install.
 * 4) When you are prompted to insert the Windows XP CD, insert it. If you do not have the Windows XP CD, change the path to match the path for Adcjavas.inc (in the i386 folder) that you noted in step 1, and then click OK.
 * 5) If you are prompted to overwrite any files, click Yes.
 * 6) If you are prompted to restore system files from the Windows XP CD, click Cancel. Or, you may want to do a Repair installation of Windows XP. You must reinstall any Windows Updates or Service Packs after you do this.

Method 3: Troubleshoot the CD
Clean the program CD. To do this, use a CD cleaning kit or gently wipe the silver side of the CD with a soft, lint-free cotton cloth from the center of the CD outward.

Note Do not use paper products. They can scratch the plastic and leave streaks. Also, do not use a circular motion when you wipe the CD. If the issue continues to occur, clean the CD with a damp cloth or a commercial CD cleaning solution. Dry the CD thoroughly before you insert it in the CD or DVD drive. For more information about how to troubleshoot CD-ROM issues, click the following article number to view the article in the Microsoft Knowledge Base:

218617 How to troubleshoot CD-ROM or DVD-ROM read issues

If this does not resolve the issue, go to Method 4.

Method 4: Use an administrative installation
To create an administrative installation location, follow these steps: <ol> Hold down the SHIFT key to prevent installation from automatically starting, and then insert the Microsoft MapPoint or the Microsoft Streets & Trips CD in your computer's CD or DVD drive.</li> Type the following command at a command prompt, and then press ENTER to start the Administrative Installation Wizard:

msiexec /a :\msmap\data.msi

In this example,  is the letter of your CD or DVD drive.</li> Click Next.</li> Locate a network location for the administrative installation location--for example, select \\ \ \MapPoint.</li> Follow the Administrative Installation Wizard instructions that appear on the screen. After you create the administrative installation location, you can install Microsoft MapPoint or Microsoft Streets and Trips. To do this, double-click Setup.exe on the administrative installation location.</li></ol>

Keywords: kberrmsg kbprb KB318251

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