Microsoft KB Archive/272170

= OL2000: The IMAP Client Side Rules Fail =

Article ID: 272170

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q272170





SYMPTOMS
If you have Microsoft Outlook Internet Mail Only (IMO) configured with an Internet Message Access Protocol 4 (IMAP4) e-mail account and have the rules set up with the following conditions:

When you receive a new mail message from an IMAP account move it to a specified folder, either an IMAP folder or a folder located on a Personal folders file (PST).

If you open your Inbox and check for new messages, the rules from the IMAP account stops responding, and you receive the following error message:

Rules in Error

Rule Error  cannot copy to the   folder.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date     Version      Size      File name     Platform - 8/8/2000  9.00.00.4402 5,324,850 Outllib.dll   ix86 8/8/2000 9.00.00.4402 1,675,315 Outllibr.dll  ix386



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB272170

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