Microsoft KB Archive/895900

= You cannot save a file from your Windows Server 2003-based, Windows XP-based, or Windows 2000-based computer to a shared folder on a file server =

Article ID: 895900

Article Last Modified on 11/3/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows XP Professional 64-Bit Edition (Itanium)
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
If you try to save a file to a shared folder on a Microsoft Windows 98-based, a Microsoft Windows 95-based, or an OS/2-based file server, you receive the following error message:

The folder  isn't accessible. The folder may be located in an unavailable location, protected with a password, or the filename contains a / or \



CAUSE
This problem occurs if the following conditions are true:  The shared folder is located on a file server that is using server message block (SMB) communications. For example, Windows 98, Windows 95, and OS/2 use SMB communications. The Microsoft Security Bulletin MS05-011 update is installed on your computer. This update is described in the following Microsoft Knowledge Base article:

885250 MS05-011: Vulnerability in server message block could allow remote code execution





Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
  Date         Time   Version            Size    File name --  19-May-2005  03:11  5.2.3790.333      395,776  Mrxsmb.sys 12-Oct-2004 00:29  5.2.3790.221      158,208  Rdbss.sys

Windows Server 2003, Enterprise Edition for Itanium-based versions
  Date         Time   Version            Size    File name --  18-May-2005  11:50  5.2.3790.333    1,125,376  Mrxsmb.sys 11-Oct-2004 09:30  5.2.3790.221      464,896  Rdbss.sys

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions
  Date         Time   Version          Size    File name    Service pack --  28-Oct-2004  01:29  5.1.2600.1599     92,160  Cscdll.dll   SP1 11-Mar-2005 08:34  5.1.2600.1642    429,952  Mrxsmb.sys   SP1 12-Oct-2004 16:22  5.1.2600.1599    170,112  Rdbss.sys    SP1 11-Mar-2005 01:35  5.1.2600.2628    451,584  Mrxsmb.sys   SP2

Windows XP, 64-bit versions
  Date         Time   Version         Size       File name     Platform -  28-Oct-2004  01:29  5.1.2600.1599     237,056  Cscdll.dll    IA-64 11-Mar-2005 07:54  5.1.2600.1642   1,292,800  Mrxsmb.sys 12-Oct-2004 05:07  5.1.2600.1599     496,000  Rdbss.sys 28-Oct-2004 01:29  5.1.2600.1599      92,160  Wcscdll.dll   x86 25-Feb-2005 03:50  6.1.22.4          639,712  Updspapi.dll  IA-64

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP or Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000 versions
  Date         Time   Version         Size       File name ---  04-Apr-2005  10:42  5.0.2195.7038     413,136  Mrxsmb.sys 03-Dec-2004 03:37  5.0.2195.7006     170,512  Rdbss.sys 07-Feb-2005 05:35  5.0.2195.7026   6,301,696  Sp3res.dll 25-Feb-2005 17:43  6.1.22.4          371,936  Updspapi.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix KB895900

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