Microsoft KB Archive/923765

= The Microsoft Firewall service stops responding to client computer requests and Event IDs 7034, 14057, and 1000 are logged after you publish an Outlook Web Access server in ISA Server 2004 =

Article ID: 923765

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2004 Standard Edition
 * Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition

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SYMPTOMS
After you publish a Microsoft Exchange Outlook Web Access (OWA) server by using Microsoft Internet Security and Acceleration (ISA) Server 2004, you may experience the following symptoms:  The Microsoft Firewall service stops responding to client computer requests.  The following events are logged in the Application log.

Event ID: 7034 Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Date:

Time:

User: Not applicable

Computer:

Description: The Microsoft Firewall service terminated unexpectedly. It has done this 1 time(s). Event ID: 14057 Event Type: Error

Event Source: Microsoft Firewall

Event Category: None

Event ID: 14057

Date:

Time:

User: Not applicable

Computer:

Description: The Firewall service stopped because an application filter module C:\Program Files\Microsoft ISA Server\w3filter.dll generated an exception code C0000005 in address 6471CD51 when function CompleteAsyncIO was called. To resolve this error, remove recently installed application filters and restart the service. Event ID: 1000 Event Type: Error

Event Source: Microsoft ISA Server 2004

Event Category: None

Event ID: 1000

Date:

Time:

User: Not applicable

Computer:

Description: Faulting application wspsrv.exe, version 4.0.2165.594, stamp 43cd50a5, faulting module w3filter.dll, version 4.0.2165.594, stamp 43cd5092, debug? 0, fault address 0x0002cd51. 



CAUSE
This problem occurs because of a code problem in the ISA Server 2004 forms-based authentication filter (Cookieauthfilter.dll). This code problem may cause the Microsoft Firewall service to crash.



RESOLUTION
To resolve this problem, apply the hotfix that is described in the following Microsoft Knowledge Base article:

923767 Description of the ISA Server 2004 hotfix package: August 15, 2006



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885957 How to install ISA Server hotfixes and updates

Keywords: kbtshoot kbbug kbfix kbfirewall kbeventlog kbprb KB923765

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