Microsoft KB Archive/929226

= Error message when you try to remove Active Directory Application Mode (ADAM) SP1 in Windows Server 2003 to restore ADAM to its original version: &quot;Active Directory Application Mode cannot be removed&quot; =

Article ID: 929226

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
You have installed Active Directory Application Mode (ADAM) Service Pack 1 (SP1) on a computer that is running Microsoft Windows Server 2003. When you try to uninstall ADAM SP1 by using Add or Remove Programs, you receive the following error message:

Active Directory Application Mode cannot be removed because there are existing instances of Active Directory Application Mode installed on this computer. To remove Active Directory Application Mode, first remove all instances of Active Directory Application Mode from this computer.

Therefore, you cannot uninstall the service pack to restore ADAM SP1 to the original version of ADAM (The original version is ADAM 1.0).



CAUSE
The ADAM SP1 uninstallation program requires that you remove all ADAM instances before you uninstall ADAM SP1 and does not account for the following scenario:
 * You upgrade the original version of ADAM to ADAM SP1.
 * You try to remove the service pack to restore the original version of ADAM.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have ADAM SP1 installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions


WORKAROUND
To work around this problem, follow these steps:
 * 1) Back up all ADAM instances.
 * 2) Remove all ADAM instances. This step removes all ADAM data and all ADAM services.
 * 3) Uninstall ADAM SP1.
 * 4) Install the original version of ADAM.
 * 5) Restore data from the backup that you created in step 1.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about ADAM, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/adam/default.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB929226

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