Microsoft KB Archive/943780

= You are prompted to upgrade Windows Live OneCare =

Article ID: 943780

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
You receive a message on a hub PC that states that you should upgrade Windows Live OneCare. The message also states that OneCare cannot determine the status of some computers in your OneCare circle because your hub PC is running a version of OneCare that differs from the version that the other computers in your circle are running.



RESOLUTION
To resolve this issue, follow these steps. After each numbered step, check to see whether the issue has been resolved:  Verify that each computer in your OneCare circle can connect to the Internet. To do this, visit a Web site from each computer:  If you cannot connect to the Internet, visit the following Web site to resolve the problem by viewing the support topic &quot;Can't connect to the Internet&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_TROU_problems_going_online.htm

 If you can connect to the Internet, go to step 2.  Stop and then restart the Winss service:  Follow the procedure for your operating system:  In Windows XP, click Start, click Run, type cmd, and then press ENTER.</li> In Windows Vista, click Start, and then type command prompt in the Start Search box. Under Programs, right-click Command Prompt, and then click Run as administrator.</li></ul> </li> Type the following commands. Press ENTER after each command:   net stop winss </li>  net start winss </li>  exit </li></ul> </li></ol> </li> Install the OneCare database update tool to reset the settings and permissions for OneCare: <ol style="list-style-type: lower-alpha;"> Visit the OneCare database update tool Web site:

http://g.live.com/0HE_TRACKSTAR_ENUS9/148023

</li> Click Download.</li> Click Run when you are prompted to start the Windows Installer package.</li> Click Run when you are prompted to start the database update tool.</li> Follow the instructions that appear on the screen.</li></ol> </li> If you still receive the error message, uninstall OneCare and then reinstall it: <ol style="list-style-type: lower-alpha;"> Follow the procedure for your operating system:  In Windows XP, click Start, click Run, type appwiz.cpl, and then press ENTER.</li> <li>In Windows Vista, click Start, click in the Start Search box, type appwiz.cpl , and then press ENTER.</li></ul> </li> <li>In the list of installed programs, uninstall Windows Live OneCare.</li> <li>Restart your computer.</li> <li>After you restart your computer, open the C:\Program Files folder, right-click the Microsoft Windows OneCare Live folder, and then click Delete.</li> <li>Reinstall OneCare. For more information, visit the following Web site to view the support topic &quot;Install, reinstall, or uninstall Windows Live OneCare&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_Installations.htm

</li></ol> </li></ol>

Notes <ul> <li>If the User Account Control dialog box appears and prompts you for permission to continue while you are performing an action in Windows Vista, click Continue.</li> <li>If you cannot uninstall OneCare or if you receive an error message when you try to uninstall it, visit the following Web site to view the support topic &quot;Can't uninstall Windows Live OneCare&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_TROU_CantUninstallOneCare.htm

</li></ul>

Keywords: kbtshoot kbprb KB943780

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