Microsoft KB Archive/299397

= &quot;Process Mobiinfo.exe; All the Remote Directory Service Servers in Use Are Not Responding&quot; Error Message May Be Displayed =

Article ID: 299397

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q299397



SYMPTOMS
When you attempt to use Outlook Mobile Access to browse your Microsoft Exchange 2000 Server mailbox, you may receive the following error on the computer that is running Mobile Information 2001 Server:

Process Mobiinfo.exe(PID=xxxx). All the remote Directory Service servers in use are not responding.

Also, you may receive an error 500 message in Outlook Mobile Access.



CAUSE
This behavior can occur because there are no service records for the domain controller.



WORKAROUND
To work around this behavior, confirm that the service records are created for the domain controller in Domain Name System (DNS):
 * 1) Click Start, point to Programs, click Administrative Tools, and then click DNS.
 * 2) Expand the DNS server object to display the Forward Lookup Zones node.
 * 3) Expand the Forward Lookup Zones node to display the zone that contains your domain.
 * 4) Expand the node with your domain name, and verify that the following four folders exist:
 * 5) * _msdcs
 * 6) * _sites
 * 7) * _tcp
 * 8) * _udp

Additional query words: mis oma exch2kp2w

Keywords: kberrmsg kbprb KB299397

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