Microsoft KB Archive/933568

= The &quot;Windows Error Reporting&quot; dialog box appears when you try to install the 2007 Office system or any 2007 Office system components =

Article ID: 933568

Article Last Modified on 3/14/2007

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APPLIES TO


 * Microsoft Office Enterprise 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Professional Plus 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007

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SYMPTOMS
When you try to install the 2007 Microsoft Office system or any 2007 Office system components, the installation dialog box disappears, and then the Windows Error Reporting dialog box appears.

This issue occurs immediately after you click Install Now or Upgrade.

Additionally, the 2007 Office system setup log contains the following error message:

Error: ORegistryKey.GetSubKeyNames failure: Cannot get all sub key names for registry &quot;HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall&quot; HResult: 0x80070103

Note To locate the setup log file, click Start, click Run, type %temp%, and then click OK. This file is in the SetupExe.log format.



CAUSE
This issue may occur because Altiris Software Virtualization Solution 2.0 is installed and is activated.



WORKAROUND
To work around this issue, deactivate all layers before you install the 2007 Office system or any 2007 Office system components.

For more information about this issue, visit the following Altiris Web site:

http://kb.altiris.com/article.asp?article=32661&p=3

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Keywords: kbtshoot kbexpertisebeginner kbsetup kbprb KB933568

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