Microsoft KB Archive/183926

= OL98: (IMO) Formatting Lost Using WinFax Starter Edition =

Article ID: 183926

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q183926



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you send a fax that contains formatting such as bold, italic, or colored fonts, the recipient does not see this. The whole fax is displayed and printed as Courier, in a single font size.



CAUSE
The Winfax Starter Edition does not send Rich Text Format (RTF), but sends the fax as plain text instead.



RESOLUTION
If your fax recipients require RTF, choose on of the following methods.

Method 1
Create and send your fax document in Microsoft Word 97.
 * 1) Create the document in Word.
 * 2) On the File menu, point to Send To, and click Fax Recipient to start the Fax Wizard
 * 3) Click Next, select the document you created, select whether or not you want a cover sheet, and click Next.
 * 4) Select "A different fax program which is installed on this system," select Symantec WinFax Starter Edition in the Fax Program list, and click Next.
 * 5) Select the fax recipient(s) from the Address Book and click Next.
 * 6) If indicated by your earlier choice, select the desired cover page, and click Next.
 * 7) If necessary, type the Sender information, click Next, and then click Finish.

NOTE: Your Word document is sent as an attachment to the fax.

Method 2
Upgrade to Symantec Winfax Pro. Contact Symantec for more information or connect to their Web site at:

http://www.symantec.com/winfax/starter

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.



MORE INFORMATION
This section contains more information on mail format types and what graphic types are supported.

 Graphics always appear on a page by themselves, never inline with text. Graphics will only work if they are sent as an attachment that is associated with a program with a Print action.  Pasting a graphic into a HTML item:   Starting with       Inserting graphic by      Yields this result

HTML               Pasting from clipboard    Graphic appears on a                                                 separate page of                                                 received fax. This works because in this format we send the file as                                                embedded HTML. If you send a mail message like this to a machine running Outlook 97 you will see the attachment.

HTML               Attachment                As long as the attachment type is                                                associated with a program that has the Print action, this will work. The attachment will appear on                                                a separate page.

RTF                Pasting from the          This will fail with all clipboard, Insert Object the errors stated earlier.

RTF                Attachment                Works as long as the attachment has the Print action. The graphic is                                                separate from the rest of the text.

Plain text         Pasting from clipboard    Not available. Paste is                                                unavailable with a                                                 graphic in the clipboard.

Plain text         Attachment                Works as long as the attachment has the Print action. 

