Microsoft KB Archive/929790

= On a Windows Vista-based computer, DVD movies that are contained in a Niveus Disc Changer are not displayed in Windows Media Center after you click &quot;DVD library&quot; =

Article ID: 929790

Article Last Modified on 9/11/2007

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APPLIES TO


 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:
 * You connect a Niveus Disc Changer to a Windows Vista-based computer.
 * On this computer, you start Windows Media Center. Then, you click DVD library to display the DVDs that are saved on the computer's hard disk and that are contained in the Niveus Disc Changer.

In this scenario, the DVDs in the Niveus Disc Changer are not displayed as expected.

Notes
 * A Niveus Disc Changer is a DVD drive that can contain multiple DVDs.
 * This problem does not occur in Windows XP Media Center Edition.



CAUSE
This issue occurs because the device ID of the Niveus Disc Changer is not included in Windows Media Center in Windows Vista.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the Niveus Disc Changer, visit the following NiveusMedia Web site:

http://www.niveusmedia.com/products/icevault.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

