Microsoft KB Archive/908474

= You receive a &quot;The operation cannot be completed because of dialog or data base engine failures&quot; error message when you try to perform a mail merge by using an Outlook 2003 contact folder in Publisher 2003 =

Article ID: 908474

Article Last Modified on 2/15/2007

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APPLIES TO


 * Microsoft Office Publisher 2003

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SYMPTOMS
When you try to perform a mail merge in Microsoft Office Publisher 2003 by using a Microsoft Office Outlook 2003 contact folder, you receive the following error message:

The operation cannot be completed because of dialog or data base engine failures. Please try again later.



RESOLUTION
To resolve this issue, use the following methods depending on your situation.

Method 1: Update Microsoft Windows
Update Windows to the latest service pack. To do this, use Microsoft Windows Update. If a service pack that is not installed on the computer is available, the service pack will be offered.

To update Windows, follow these steps:
 * 1) Start Microsoft Internet Explorer.
 * 2) On the Tools menu, click Windows Update.
 * 3) If a Windows service pack is offered, install the service pack.

Method 2: Update Microsoft Data Access Components
Update the version of Microsoft Data Access Components (MDAC) to the latest version.

To determine the version of MDAC that is installed on the computer, use the Microsoft Component Checker.

For more information about the Microsoft Component Checker, click the following article number to view the article in the Microsoft Knowledge Base:

301202 How to check for MDAC version

After you have determined the version of MDAC that is installed on the computer, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/data/aa937730.aspx

If a version of MDAC that is later than the version that is installed on the computer is available, install the latest version of MDAC.



MORE INFORMATION
For more information about how to create a mail merge, click Microsoft Office Publisher Help on the Help menu, type create a mail merge in the Search for box in the Assistance pane, and then click Start searching to view the topic.

To troubleshoot mail merge problems in Publisher 2003, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/assistance/HP030662451033.aspx

Additional query words: publisher2003 publisher2k3 pub2003 pub2k3

Keywords: kbmerge kberrmsg kbtshoot kbprb KB908474

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