Microsoft KB Archive/309325

= Problems When You Create an Audio CD with Your Hewlett-Packard CD-Writer Drive =

Article ID: 309325

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Media Player 8.01
 * Microsoft Windows Media Player 8.01

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This article was previously published under Q309325



SYMPTOMS
When you use Windows Media Player to try to make (burn) an audio CD in your Hewlett-Packard (HP) CD-Writer drive, the burning process may unexpectedly stop and not complete. When this occurs, you may receive a status message that indicates that an error has occurred, and the CD may be damaged and unplayable. This symptom may occur more often on rewritable CDs as opposed to write-once CDs.



CAUSE
This problem can occur if your HP CD-Writer drive needs updated firmware and drivers.



RESOLUTION
To resolve this problem, view the following HP Web site for information about how to obtain Windows XP compatible firmware and drivers:

http://www.hp.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to troubleshoot audio CD creation in Windows Media Player for Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

306319 How to Troubleshoot Audio CD Creation in Windows Media Player for Windows XP

Additional query words: wmp

Keywords: kbprb KB309325

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