Microsoft KB Archive/835746

= A delay may occur before the logon text changes to &quot;Insert card or press Ctrl-Alt-Delete to begin&quot; when you use a smart card reader with a Windows XP-based computer =

Article ID: 835746

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
When you use a smart card reader with a computer that is running Microsoft Windows XP, a delay may occur before the logon text changes from &quot;Press Ctrl-Alt-Delete to begin&quot; to &quot;Insert card or press Ctrl-Alt-Delete to begin.&quot;



CAUSE
This problem may occur because the Smart Card service (SCardSvr.exe) does not start until many other services have started. These other services may include a wireless network service or an antivirus service.



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions
  Date         Time   Version           Size  File name 17-Feb-2004 00:42  5.1.2600.1345   93,184  Scardsvr.exe

Windows XP, 64-bit versions
  Date         Time   Version           Size  File name   Platform 17-Feb-2004 00:41  5.1.2600.1345  316,928  Scardsvr.exe   IA-64 17-Feb-2004 00:42  5.1.2600.1345   93,184  Wscardsvr.exe    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows XP Service Pack 2.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: order screen

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB835746

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