Microsoft KB Archive/296416

= OL2000: Error Message Appears When You Open a Word Template That Is in an Outlook Store =

Article ID: 296416

Article Last Modified on 6/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q296416



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you open a Word template that is stored in an Outlook store, for example in a personal folder file, a public folder, or an Exchange mailbox, you may receive the following error message:

Cannot create file:. Right-click the folder you want to create the file in, and then click Properties in the shortcut menu to check permissions



CAUSE
This behavior can occur if the path under the OutlookSecureTempFolder registry value points to a folder that does not exist or if the path is too long.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, edit the registry key value OutlookSecureTempFolder to point to the correct folder and, if necessary, to have a shorter path.

To edit the OutlookSecureTempFolder value to point to the correct folder:  Start Registry Editor (Regedt32.exe). Locate the OutlookSecureTempFolder value under the following key in the registry:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\9.0\Outlook\Security\

 On the Edit menu, click String, type the correct path to the folder where the Word template is stored, and then click OK. Quit Registry Editor.

If correcting the path does not correct the behavior, move the Word template to a Temp folder that has a shorter path name:  Start Registry Editor (Regedt32.exe).</li> Locate the OutlookSecureTempFolder value under the following key in the registry:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\9.0\Outlook\Security\

</li> On the Edit menu, click String, type the path name for a Temp folder that has a shorter path, and then click OK.</li> Quit Registry Editor.</li></ol>

Additional query words: OL2K

Keywords: kbenv kbprb KB296416

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