Microsoft KB Archive/913478

= You no longer receive Print status notification messages when you print to a network printer after you install Windows XP Service Pack 2 =

Article ID: 913478

Article Last Modified on 8/29/2007

-

APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition 

-





SYMPTOMS
After you install Microsoft Windows XP Service Pack 2 (SP2), you no longer receive Print status notification messages when you print to a network printer. This problem occurs even though all the following conditions are true:
 * The File and Printer Sharing option is selected on the Exceptions tab of the Windows Firewall dialog box.
 * The appropriate ports are opened for the subnet for the File and Printer Sharing option.
 * The client computer and the print server are both on the same local subnet.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information about a similar problem, click the following article number to view the article in the Microsoft Knowledge Base:

873147 Print notification messages do not appear when you print to a network printer

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbexpertisebeginner kbhotfixserver KB913478

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.