Microsoft KB Archive/269623

= Print Dialog Box Does Not Contain All Printers When Using Roaming Profiles =

PSS ID Number: 269623

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q269623



SYMPTOMS
When you print a document, the Print dialog box may not list some or all of the network printers that are installed on the computer. This problem occurs only on Windows NT Workstation-based computers that have a shared local printer.



CAUSE
When you are using roaming profiles, a locally attached printer is mapped on the computer as a network printer. However, the spooler does not increase the size of a buffer when it enumerates printers after you add the local printer. This causes the list in the Print dialog box not to contain all of the installed printers.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Size    File name     Platform --  07/26/2000  09:17p  80,144  Win32spl.dll  Intel



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This problem occurs when one workstation has a local printer installed and shared. If a user logs on to another workstation, connects to the printer on the first workstation, and then logs off, the profile is saved with the printer connection to the first workstation. The problem occurs if the same user then logs onto the first workstation and the roaming profile contains that connection to the workstation's shared printer.

Keywords: kbbug kbQFE KB269623

Technology: kbWinNT400search kbWinNTsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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