Microsoft KB Archive/888817

= The Configure E-Mail and Internet Connection Wizard may not run successfully, or you may receive a &quot;0xc0000409&quot; error message in Windows Small Business Server 2003 =

Article ID: 888817

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition

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SYMPTOMS
When you run the Configure E-Mail and Internet Connection Wizard (sometimes known as CEICW) and then configure Internet Protocol (IP) restrictions on a virtual directory in Microsoft Windows Small Business Server 2003, one or more of the following symptoms may occur:  The wizard does not run successfully, although you receive no error message. The wizard stops responding (hangs). You receive the following error message:

0xc0000409: An exception has occurred.



Additionally, in this scenario, the following event is logged in the Application log: Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Date: 8/20/2004

Computer:

Description: Faulting application icw.exe, version 5.2.2651.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://support.microsoft.com.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 69 63 77 ure icw

0018: 2e 65 78 65 20 35 2e 32 .exe 5.2

0020: 2e 32 36 35 31 2e 30 20 .2651.0

0028: 69 6e 20 75 6e 6b 6e 6f in unkno

0030: 77 6e 20 30 2e 30 2e 30 wn 0.0.0

0038: 2e 30 20 61 74 20 6f 66 .0 at of

0040: 66 73 65 74 20 30 30 30 fset 000

0048: 30 30 30 30 30 00000

Finally, the following entry appears as the last entry in the Icwlog.txt file:

Call to Fixing the inheritance for root dir returned ok.

Note By default, the Icwlog.txt file is written to the following folder:

C:\Program Files\Microsoft Windows Small Business Server\Support



CAUSE
This problem occurs if the following conditions are true:
 * You create a virtual directory.
 * The virtual directory alias contains a comma.



RESOLUTION
To resolve this problem, follow these steps:  Delete and then re-create the virtual directory, but do not include a comma in the new virtual directory alias. To do this, follow these steps:  Click Start, and then click Server Management.</li> Expand Advanced Management, expand Internet Information Services, expand your computer node, expand Web Sites, and then click Default Web Site.</li> In the right pane, right-click the virtual directory alias that contains a comma, and then click Delete.</li> When you are prompted to delete the item, click Yes.</li> In the left pane, right-click Default Web Site, point to New, and then click Virtual Directory.</li> In the Virtual Directory Creation Wizard, click Next, and then type the new virtual directory alias.

Important Do not include a comma in the new virtual directory alias.</li> Click Next.</li> Type the path of the Web site directory, and then click Next.</li> Set the access permissions for the virtual directory, click Next, and then click Finish.</li></ol> </li> Reset Microsoft Internet Information Services (IIS). To do this, click Start, click Run, type iisreset in the Open box, and then click OK.</li> Restart the Configure E-Mail and Internet Connection Wizard. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, and then click Server Management.</li> Expand Standard Management, click Internet and E-mail, and then click Connect to the Internet in the right pane.</li></ol>

For additional information about how to configure Internet access in Windows Small Business Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

825763 How to configure Internet access in Windows Small Business Server 2003

</li></ol>

Keywords: kbtshoot kbprb KB888817

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