Microsoft KB Archive/862520

= Description of support parameters when you run Microsoft Dynamics CRM in a virtual environment =

Article ID: 862520

Article Last Modified on 9/5/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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INTRODUCTION
This article describes the support parameters that exist when you run Microsoft Dynamics CRM in a virtual environment.



MORE INFORMATION
Virtual environments are intended for testing, for development, or for demonstration. Microsoft Dynamics CRM production systems that are run in a virtual environment are not supported.

When you deploy a system in a virtual environment, make sure that you have sufficient hard disk space to avoid performance problems. Each computer that you deploy in a virtual environment should meet or exceed the random access memory (RAM) requirements and the hard disk space requirements. Use the requirements for systems that are deployed in a non-virtual environment.

You can receive product support for Microsoft Dynamics CRM when it is running in a virtual environment if the following conditions are true:
 * Microsoft Dynamics CRM is installed on a computer that is running a supported operating system.
 * The computer is running Microsoft Virtual PC or Microsoft Virtual Server.

If you experience a problem in Microsoft Dynamics CRM when it is running in a virtual environment, the problem can be escalated to the Microsoft Dynamics CRM product group for investigation. However, this is true only if the following conditions are true:
 * The problem cannot be resolved through the commercially reasonable support of Microsoft Customer Support Services.

Note Commercially reasonable support is all reasonable support that is provided by Microsoft Customer Support Services. This support does not include Microsoft Dynamics CRM code fixes.
 * The problem can be reproduced in Microsoft Dynamics CRM when the software is installed on a computer that is running a supported operating system. However, the computer is not running Microsoft Virtual PC or Microsoft Virtual Server.

Keywords: kbexpertiseinter kbexpertisebeginner kbinfo kbmbsmigrate KB862520

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