Microsoft KB Archive/839132

= &quot;There are no Office Assistant character files present&quot; error message when you start an Office XP program =

Article ID: 839132

Article Last Modified on 5/15/2006

-

APPLIES TO


 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition

-



SYMPTOMS
When you start a Microsoft Office XP program for the second (or subsequent) time, you may receive the following error message:

There are no Office Assistant character files present on the system. Please run Setup in maintenance mode and install at least one character.



CAUSE
This problem may occur when all the following conditions are true:
 * You have both Microsoft Office XP programs and Microsoft Office 2003 programs installed on the same computer.
 * You start an Office 2003 program first.
 * The Office Assistant is active in the Office 2003 program.
 * You start, and then quit an Office XP program.
 * You start an Office XP program a second (or subsequent) time.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

