Microsoft KB Archive/318921

= Kazaa.exe Causes an Error Message in Windows XP =

Article ID: 318921

Article Last Modified on 6/19/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318921



SYMPTOMS
When you try to use the Sharman Networks &quot;KaZaA&quot; version 1.5 or earlier program, you may receive the following error message:

Crash caused by KAZAA.EXE!0x00072dc3 (KaZaA 1.3) -> Crash caused by KAZAA.EXE!0x00072dc3 (KaZaA 1.3) Kazaa.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App name         App version  Module name  Module version  Offset ---  Kazaa.exe  1.0.0.1       Kazaa.exe     1.0.0.1          00072dc3



CAUSE
This issue may occur when KaZaA causes a fault and shuts down.



RESOLUTION
To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:

http://windowsupdate.microsoft.com



MORE INFORMATION
For information about how to contact Sharman Networks, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB318921

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