Microsoft KB Archive/139623

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System Hangs When You Quit Windows with Heavy Network Traffic

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Q139623

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11
 * Microsoft Windows for Workgroups versions 3.1, 3.11

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SYMPTOMS
When you are using a real-mode network client, such as the Novell VLM or NETX network client, or the Banyan Vines real-mode network client, the screen may turn black and leave the pointer flashing in the upper-left corner when you attempt to quit Windows. After several minutes, you may receive the following error message:

General failure reading device NETWORK

This problem occurs independent of the type of computer and network interface card you are using and independent of the real-mode network client you are using.

CAUSE
This is a known problem with Windows and Windows for Workgroups version 3.1 and later that occurs when network traffic is unusually heavy.

STATUS
Microsoft has confirmed this to be a problem in Windows versions 3.1 and 3.11 and Windows for Workgroups versions 3.1 and 3.11. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hang compaq drop

Keywords : win31

Issue type :

Technology : kbAudDeveloper kbWin3xSearch kbWFWSearch kbWin310 kbWin311 kbWFW310 kbWFW311