Microsoft KB Archive/892537

= When you copy a public folder from Microsoft Outlook by using an Outlook client computer, the copy of the public folder may contain a reference to the original folder's Active Directory entry =

Article ID: 892537

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
Consider the following scenario.

You delete a copy of a public folder in Microsoft Outlook. However, you notice that the copy of the folder's Active Directory directory services entry still appears. You look for the Active Directory entry for the original folder, but you notice it has been deleted. When you send a message to the original public folder to check the folder's status, you receive a non-delivery report (NDR) message. Then, you try to use Exchange System Manager to view the properties of the original public folder, but you receive the following error message:

The mail proxy for this folder cannot be found. This may be due to replication delays. The mail enabled pages will not be shown. ID no: c1038a21



CAUSE
This problem occurs when you copy a public folder from Microsoft Outlook by using an Outlook client computer. The copy of the public folder may contain a reference to the original folder's Active Directory entry.

Note This behavior may cause some serious issues.



RESOLUTION
After you install this hotfix, Exchange Server will not allow Outlook client computers to set the reference to a public folder's Active Directory entry.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Mar-2005  21:35  6.5.7232.89     3,257,856  Mdbmsg.dll 02-Mar-2005 22:10  6.5.7232.89     5,165,056  Store.exe 08-Oct-2004 02:12                      3,304  Redir.asp Note Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the error message that is included in the &quot;Symptoms&quot; section, click the following article number to view the article in the Microsoft Knowledge Base:

328740 You may receive a c1038a21 error message when you try to use Exchange System Manager to look at the properties of a public folder

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbfix kbbug KB892537

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