Microsoft KB Archive/328884

= XCCC: Messages Are Stuck in the Outbox in Outlook 2002 SP2 Because the Spooler Encounters Entries That Do Not Have Corresponding Messages in the Outbox =

Article ID: 328884

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q328884





SYMPTOMS
If you use Microsoft Outlook 2002 Service Pack 2 (SP2) on an Exchange 2000 server to send messages, those messages may remain in your Outbox. This problem may occur if the In folders other than the Inbox, save replies with original message check box is selected.

To select the In folders other than the Inbox, save replies with original message check box, click Options on the Tools menu, and then click E-mail Options on the Preferences tab. Click Advanced E-mail Options, and then click to select the In folders other than the Inbox, save replies with original message check box.



CAUSE
This problem occurs because of a problem in the Exchange 2000 information store. This problem was exposed by a change in Outlook 2002 Service Pack (SP1).



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
To resolve this problem, obtain the post-Exchange 2000 Server Service Pack 3 Messaging Database (MDB) patch. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4mdbFix kbExchange2000preSP4marchbarFix

Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix kbqfe KB328884

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