Microsoft KB Archive/304382

= Internet Explorer Cannot Print If You Cancel the Print Dialog Box Several Times =

Article ID: 304382

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2

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This article was previously published under Q304382



SYMPTOMS
If you start to print a page and then cancel the Print dialog box several times, the browser window may appear as gray or white (in Microsoft Windows 98 and Microsoft Windows Millennium Edition), or an access violation may occur (in Microsoft Windows NT 4.0 and Microsoft Windows 2000).



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size     File name ---  08-Apr-2001  01:35  5.50.4720.300  237,840  Iepeers.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem has been corrected in Internet Explorer 6.

Keywords: kbbug kbfix kbqfe kbie550presp3fix KB304382

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