Microsoft KB Archive/917486

= The installation of Project Server 2003 rolls back and an error message is logged in the verbose installation log file: &quot;StartPrjServices: Failed to start service&quot; =

Article ID: 917486

Article Last Modified on 5/9/2006

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APPLIES TO


 * Microsoft Office Project Server 2003

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SUMMARY
''This article describes a scenario where the installation of Microsoft Office Project Server 2003 rolls back and a &quot;StartPrjServices: Failed to start service&quot; error message is logged in the verbose installation log file. This article discusses two possible causes of this issue. This article also discusses a method that you can try to work around this issue and two methods that you can try to resolve the issue.''



SYMPTOMS
When you run the Setup program to install Project Server 2003, the installation process unexpectedly rolls back. The following error message is logged in the verbose installation log file:

StartPrjServices: ...attempting to start PjSessionMgr

StartPrjServices: Failed to start service.

StartPrjServices: Error 0x80004005: ...failed to start PjSessionMgr

Action ended XX:XX:XX: InstallFinalize. Return value 3.



CAUSE
This issue may occur if one of the following conditions is true:
 * Insufficient permissions are configured for the folder where Project Server 2003 is installed. For example, this issue may occur if the Local Service account does not have permissions to the folder where Project Server 2003 is installed.
 * Security settings in the local computer policy prevent the Setup program from starting the services that are used by Project Server 2003.

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WORKAROUND
Warning Use this workaround only if the following are true:
 * You experience the exact error message that is mentioned in the &quot;Symptoms&quot; section.
 * You suspect that the security settings in the local computer policy are preventing the Setup program from starting the services that are used by Project Server 2003.

To work around this issue, enable the Prohibit rollback security setting on the computer, and then install Project Server 2003. Then, configure the services that are used by Project Server 2003 to use a Microsoft Windows domain user account that has sufficient credentials. To do this, follow these steps:  Enable the Prohibit rollback security setting. To do this, follow these steps:  Click Start, click Run, type gpedit.msc in the Open box, and then click OK. Under Local Computer Policy, expand Computer Configuration, expand Administrative Templates, expand Windows Components, and then click Windows Installer. Right-click Prohibit rollback, click Properties, and then click the Setting tab. Click Enabled, and then click OK.</ol> </li> Run the Setup program to install Project Server 2003. The installation of Project Server 2003 finishes. However, you will receive error messages.</li> Configure the services that are used by Project Server 2003 to use a Windows domain user account that has sufficient credentials. For example, configure the services to use the Windows domain user account that you specified in the Pscomplus.exe tool. The services that are used by Project Server 2003 include the following: <ul> Project Server Scheduled Process Service</li> Project Server Session Mgr Service</li> Project Server Tracing Service</li> Project Server Views Notification Service</li></ul>

To configure these services, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, point to Administrative Tools, and then click Services.</li> Right-click the service, click Properties, and then click the Logon tab.</li> Specify the user account that you want to service to log on as, and then click OK.</li> Right-click the service, and then click Start.</li></ol> </li></ol>

<div class="resolution_section">

RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Configure permissions for the folder where Project Server 2003 is installed
Make sure that sufficient permissions are configured for the folder where you want to install Project Server 2003. If the Local Service account does not have permissions to the folder where Project Server 2003 is installed, follow these steps: <ol> Add the Local Service account to the folder where you want to install Project Server 2003. For example, if you want to install Project Server 2003 to a subfolder of the Program Files folder, follow these steps: <ol style="list-style-type: lower-alpha;"> Start Windows Explorer, right-click the folder the Program Files folder, and then click Sharing and Security.</li> Click the Security tab.</li> Click Add, type local service in the Select Users or Group dialog box, and then click OK.</li> In the Permissions for LOCAL SERVICE area under Allow, click the following check boxes, and then click OK. <ul> Read & Execute</li> <li>List Folder Contents</li> <li>Read</li></ul> </li> <li>Make sure that the permissions are propagated to all subfolders in the Program Files folder.</li></ol> </li> <li>Change the identity of the default application pool in Microsoft Internet Information Services (IIS) 6.0 to use the Local Service account. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Start Internet Information Services (IIS) Manager.</li> <li>Expand  , and then expand Application Pools.</li> <li>Right-click DefaultAppPool, click Properties, and then click the Identity tab.</li> <li>Click Predefined if it is not already selected.</li> <li>Click Local Service, and then click OK.</li> <li>Make sure that the permissions are propagated to all subfolders in the Program Files folder.</li></ol> </li></ol>

Method 2: Verify that security settings in the local computer policy are configured correctly
Verify that the following security settings are configured correctly in the local computer policy:
 * Deny logon as a batch job
 * Deny logon as a service
 * Impersonate a client after authentication
 * Logon as a batch Job
 * Logon as a service

Note If another computer is available on which Project Server 2003 is successfully installed, compare these security settings with the security settings on that computer.

To verify security settings in the local computer policy, follow these steps:
 * 1) Click Start, click Run, type gpedit.msc in the Open box, and then click OK.
 * 2) Under Local Computer Policy, expand Computer Configuration, expand Windows Settings, expand Security Settings, expand Local Policies, and then click User Rights Assignment.
 * 3) Right-click the security setting, and then click Properties.
 * 4) Verify that the security setting is configured correctly, and then click OK. The following are examples of settings to verify:
 * 5) * Verify that the &quot;Deny logon as a batch job&quot; security setting and the &quot;Deny logon as a service&quot; security setting do not deny access to accounts that are required to install Project Server 2003 and to start Project Server 2003 services.
 * 6) * Verify that the appropriate accounts are added to the &quot;Impersonate a client after authentication&quot; security setting. These accounts include the following:
 * 7) ** Administrators group
 * 8) ** ASPNET account
 * 9) ** IIS_WPG group
 * 10) ** Service account
 * 11) * Verify that the appropriate accounts are added to the &quot;Logon as a batch job&quot; security setting and the &quot;Logon as a service&quot; security setting. These accounts may include the following:
 * 12) ** ASPNET account
 * 13) ** Network Service account
 * 14) ** Local Service account
 * 15) ** IUSER_ account
 * 16) ** IWAM_ account
 * 17) ** Windows domain user account that has sufficient credentials
 * 18) ** IIS_WPG group

<div class="moreinformation_section">

MORE INFORMATION
For more information about installation log files in Project Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

823587 How to view the installation log files and create verbose installation log files in Project 2003 and in Project Server 2003

For more information about how to install Project Server 2003, see the Microsoft Office Project Server 2003 Installation Guide. To obtain the Microsoft Office Project Server 2003 Installation Guide, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=ca99b5e3-0478-4ac3-a230-c4f2d82096c1&DisplayLang=en

Additional query words: prj srv rollback

Keywords: kbsetup kberrmsg kbexpertiseinter kbprb kbtshoot KB917486

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