Microsoft KB Archive/894791

= User profiles are not removed after you log off a terminal server that is running Windows Server 2003 =

Article ID: 894791

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
If you try to log off from a Microsoft Windows Server 2003-based terminal server, the logoff process is very slow and the profiles are not removed from the terminal server. Additionally, the following events occur if the Microsoft User Profile Hive Cleanup service is installed: Event Type: Information

Event Source: UPHClean

Event Category: None

Event ID: 1001

Date:

Time:

User: N/A

Computer:

Description:

The description for Event ID ( 1001 ) in Source ( UPHClean ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 1.5.0.18.

Event Type: Information

Event Source: UPHClean

Event Category: None

Event ID: 1101

Date:

Time:

User: S-1-5-21-1177238915-2111687655-1801674531-3702

Computer:

Description:

The description for Event ID ( 1101 ) in Source ( UPHClean ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: NCH\wardc22, S-1-5-21-1177238915-2111687655-1801674531-3702.

Event Type: Information

Event Source: UPHClean

Event Category: None

Event ID: 1201

Date:

Time:

User: S-1-5-21-1177238915-2111687655-1801674531-2437

Computer:

Description:

The description for Event ID ( 1201 ) in Source ( UPHClean ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:

NCH\dormar, S-1-5-21-1177238915-2111687655-1801674531-2437, wmiprvse.exe (7296)

HKCU (0x1c8)

0x77dfc200 ADVAPI32!CredFree+0xc40

0x77da7b63 ADVAPI32!RegCreateKeyW+0x1d

0x00b79809 !

0x01019245 wmiprvse!

0x010193db wmiprvse!

0x77c578e0 RPCRT4!NdrServerInitialize+0x560

0x77ce51d0 RPCRT4!NdrStubCall2+0x1d0

0x77ce5862 RPCRT4!CStdStubBuffer_Invoke+0x82

0x7557b2c0 FastProx!CUntypedArray::AppendRange+0xc42

0x77269a8a ole32!StgGetIFillLockBytesOnFile+0x10f44

0x77179c5c ole32!CoLockObjectExternal+0x152a



CAUSE
This problem occurs because the Windows Management Service process (Wmiprvse.exe) does not unload the user profiles correctly.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions

Date        Time   Version            Size    File name --  28-Feb-2005  08:38  5.2.3790.280       84,480  Stdprov.dll

Windows Server 2003, Itanium-based versions

Date        Time   Version            Size    File name --  27-Feb-2005  16:35  5.2.3790.280      287,232  Stdprov.dll      IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: uphclean

Keywords: kbbug kbfix kbwinserv2003presp1fix kbpubtypekc kbhotfixserver kbqfe KB894791

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