Microsoft KB Archive/167384

= SBFM97: Quickbooks 3.1 Filter Fails Under Windows NT =

Article ID: 167384

Article Last Modified on 6/4/2001

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APPLIES TO


 * Microsoft Excel 97 Standard Edition
 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT 4.0

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This article was previously published under Q167384



SYMPTOMS
When you import data from Intuit Quickbooks for Windows, version 3.1, the Import dialog box displays the following status

Preprocessing

and the computer stops responding (hangs).



CAUSE
This problem occurs when the following conditions are true:
 * You are running Microsoft Excel 97 under Microsoft Windows NT. -and-


 * You attempt import data from Quickbooks 3.1.

For additional information about this problem, please see the following article in the Microsoft Knowledge Base:

163885 SBFM97: Quickbooks 4.0 Filter Fails Under Windows NT 4.0



WORKAROUND
If your computer stops responding, quit both Microsoft Excel and Quickbooks. To do this, use the following steps:
 * 1) Press CTRL+ALT+DEL, and then click Task Manager.
 * 2) In the Windows NT Task Manager dialog box, click the Application tab, click Microsoft Excel, and then click End Task.

This step closes Microsoft Excel.
 * 1) Click Quickbooks and click End Task.

This step closes Quickbooks.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: XL97 winnt

Keywords: kbprb KB167384

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