Microsoft KB Archive/297492

= SMTP and POP3 Mail Is Not Delivered--Error 429 =

PSS ID Number: 297492

Article Last Modified on 6/30/2003

-

The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

-



This article was previously published under Q297492



SYMPTOMS
Microsoft Outlook Express users across a wide area network (WAN) may occasionally fail to connect to the Exchange 2000 server or receive new mail, and may receive one or more of the following error messages:

Event ID 40301 Server Error 0x800cc6c

-and-

Error 452 Out of memory

At the same time, the server that is running Exchange 2000 and Exchange Server 2003 logs the following in the Application even log:

Event ID 429

SMTPSVC error listing event ID 429.

Description: &quot;Virtual Server Invalid MailQueue Directory: The specified mail queue directory is not valid.

Cannot start the SMTP Service.&quot;



CAUSE
The Exchange routing engine cannot save new messages to the Badmail, Pickup, and Queue folders that are located under the VSI 1 folder.



RESOLUTION

 * 1) Use Windows Explorer to check the VSI 1 folder.
 * 2) Right-click the VSI 1 folder, and then click Properties.
 * 3) Click the Security tab, and then confirm that the Everyone group exists in the Name box.
 * 4) Click the Everyone group, and then confirm that it has Full Control permissions enabled.
 * 5) Repeat steps 2, 3, and 4 for the three subfolders, Badmail, Queues, and Pickup, located under Exchsrvr\Mailroot\Vsi 1.
 * 6) If you find that the Everyone group is not listed in the Access Control List (ACL), add it, and assign it Full Control access permissions.
 * 7) Stop, and then restart the Simple Mail Transport Protocol (SMTP) service and the Microsoft Exchange Routing Engine service.



MORE INFORMATION
In one case, the Everyone group was removed from the ACL of the VSI 1 folder and had to be added again. In this case, Norton Anti-Virus was running on the same server.

Additional query words: XCON

Keywords: kbprb KB297492

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.