Microsoft KB Archive/886664

= Custom forms may not be updated when users connect to a spooler resource on a cluster node that is running Windows 2000 Server =

Article ID: 886664

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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For a Microsoft Windows Server 2003 version of this article, see 886679.



SYMPTOMS
After you connect to a spooler resource on a cluster node that is running Microsoft Windows 2000 Server, custom forms that specify printing characteristics are not automatically updated. Printing characteristics such as paper size and printer area are affected by this problem. When you connect to the spooler resource by using an administrator account, you do not experience this problem.



CAUSE
This problem occurs if the spooler resource is moved or if the spooler resource fails over to another cluster node.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Server Service Pack 4 must be installed before you install this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 24-Mar-2004 02:17  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 27-Sep-2004 08:24  0.2.0.1           138,000  Faxui.dll 19-Jun-2003 20:05  5.0.2195.6660     233,744  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 27-Sep-2004 08:24  5.0.2195.6978     257,296  Localspl.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 27-Sep-2004 08:24  5.0.2195.6974     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 13-Sep-2004 19:27  5.0.2195.6974   5,898,752  Sp3res.dll 27-Sep-2004 08:24  5.0.2195.6938      80,144  Spoolss.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 22-Sep-2004 11:53  5.0.2195.6975   1,632,656  Win32k.sys 19-Jun-2003 20:05  5.0.2195.6681      97,040  Win32spl.dll 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 27-Sep-2004 08:24  5.0.2195.6972     244,496  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 22-Sep-2004 11:53  5.0.2195.6975   1,632,656  Win32k.sys 27-Sep-2004 08:24  5.0.2195.6972     244,496  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbclustering kbwin2000presp5fix kbbug kbfix kbhotfixserver kbqfe KB886664

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