Microsoft KB Archive/832487

= Network Monitor stops capturing packets during heavy network traffic =

Article ID: 832487

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
Network Monitor may stop capturing packets when it monitors a Microsoft Windows Server 2003-based computer during a period of heavy network traffic. In this scenario, the # Frames value remains constant in the Captured Statistics pane of Network Monitor.



CAUSE
This problem occurs because of a problem in the Network Monitor driver code.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  26-Nov-2003  00:14  5.2.3790.106       41,472  Nmnt.sys 25-Oct-2003 00:22                        271  Branches.inf 26-Nov-2003 02:01                      9,628  Kb832487.cat 26-Nov-2003 01:37                        354  Updatebr.inf 26-Nov-2003 01:38                      5,658  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

By default, Network Monitor is not installed in Windows Server 2003. To install Network Monitor, follow these steps:
 * 1) Start the Windows Components Wizard.
 * 2) Click Management and Monitoring Tools, and then click Details.
 * 3) Click Management and Monitoring Tools, click to select the Network Monitor Tools check box, and then click OK.
 * 4) Click Next. If you are prompted for additional files, insert your Windows Server 2003 CD-ROM, or type the path for the network location of these files.

Additional query words: netmon

Keywords: kbqfe kbhotfixserver kbwinserv2003presp1fix kbfix kbbug KB832487

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