Microsoft KB Archive/190653

= WD2000: Outlook Fax Fails If Word Not Started Once Before =

Article ID: 190653

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q190653





SYMPTOMS
When sending a fax from Microsoft Outlook 97, when you click "Start Using Word Now," you may receive one of the following messages:

Microsoft Word Err=1078

This file could not be found.

(C:\windows\spool\fax\message.rtf)

-or-

Microsoft Visual Basic

This file could not be found.

(C:\windows\spool\fax\message.rtf)

End or Debug

This occurs if all of these conditions are true:
 * The fax contains text formatted in a non-black color.


 * Your Outlook Profile includes the Microsoft Fax service.


 * Microsoft Word 2000 has not been opened since it was installed.



RESOLUTION
Quit Outlook and start Word to clear its first-run condition status; then, restart Outlook and resend your fax.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: error facsimile

Keywords: kbbug kbinterop KB190653

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