Microsoft KB Archive/290543

= Dr. Watson Errors When You Use CPSHOST to Upload Files =

PSS ID Number: 290543

Article Last Modified on 10/6/2005

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The information in this article applies to:


 * Microsoft Site Server 3.0
 * Microsoft Site Server 3.0 Commerce Edition
 * Microsoft Commercial Internet System 2.5

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This article was previously published under Q290543



SYMPTOMS
Under high system load with many concurrent users, you may receive a Dr. Watson error from Inetinfo.exe, and the service stops.

If you have symbols installed on the computer, your Dr.Watson error log contains the following information:

*> Stack Back Trace <* FramePtr ReturnAd Param#1 Param#2  Param#3  Function Name 00fd754c 5d995a60 5d9923df 5d9a1b18 00000000 cpshost!CFormInfo__GetLine+0xa1 00fd9f84 03adfc98 00000000 0bfbcfb0 00010000 cpshost!CFormInfo__ProcessFormBuffer+0x117



CAUSE
During a file upload, CPSHOST.dll may fail while it processes the received data.



WORKAROUND
There is no immediate workaround other than to restart the service after the service has failed.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Site Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time    Version           Size    File name     Platform 12/03/2001 23:40   7.0.1317.0         89,520 Cpshost.dll   x86 12/03/2001 23:40   7.0.1317.0        151,824 Cpshost.dll   Alpha



STATUS
Microsoft has confirmed that this is a problem in Site Server 3.0.

Keywords: kbHotfixServer kbQFE kbbug kbfix kbQFE KB290543

Technology: kbAudDeveloper kbMCIS250 kbMCISSearch kbSiteServ300 kbSiteServ300Search kbSiteServSearch

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