Microsoft KB Archive/168734

= XADM: Error Synchronizing OST After Upgrading to Exchange =

Article ID: 168734

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q168734





SYMPTOMS
When you attempt to synchronize all folders from a Microsoft Exchange or Outlook Client with an OST file, you may encounter the following error message:

Synchronization with the offline folder file could not be

completed. Consult the synchronization log in the deleted

items folder for details.

Reviewing the synchronization log shows the following:   11:43:26 Synchronizing Organization Forms 11:43:27 Error synchronizing folder 11:43:27 [8004010F-501-0-521] 11:43:27 The client operation failed. 11:43:27 Microsoft Exchange Server Information Store This error occurs after you upgrade to Microsoft Exchange Server version 5.0. This error occurs if the upgraded computer contains the Organizational Forms Library and the Organizational Forms Library has the Default permission set to NONE.



WORKAROUND
To work around this problem:


 * Change the Default permission for the Organizational Forms Library to any other Role besides NONE and then change the Role back to NONE.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
For more information on other causes of this error, refer to the following Knowledge Base article:

162703 You receive an error message when you try to synchronize your offline folder file if the Organizational Forms Library on your Exchange computer has been re-created or cannot be located

Additional query words: outlook

Keywords: kbbug kbusage KB168734

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