Microsoft KB Archive/247624

= Browser hot keys do not function with AOL 4.0 Web browser =

Article ID: 247624

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft Comfort Curve Keyboard 2000
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft IntelliType Pro 2.2
 * Microsoft IntelliType 1.1
 * Microsoft IntelliType Pro 5.1
 * Microsoft Internet Keyboard
 * Microsoft Internet Keyboard Pro
 * Microsoft MultiMedia Keyboard
 * Microsoft Natural Ergonomic Keyboard 4000
 * Microsoft Natural Keyboard Pro
 * Microsoft Natural MultiMedia Keyboard
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop 3.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Natural Ergonomic Desktop 7000

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This article was previously published under Q247624



SYMPTOMS
When you press the browser hot keys on one of the Microsoft keyboards listed in the "Applies To" section, the hot keys do not function.

Note The IntelliType software is installed correctly.



CAUSE
This issue occurs when one of the following conditions are true:
 * The America Online (AOL) version 4.0 Web browser is running.
 * The computer is not connected to the Internet.
 * The default Web Browser is not compatible with the IntelliType Software.



RESOLUTION
To resolve this issue, make sure that the computer is connected to the Internet when you open the AOL Web browser. Note that Microsoft IntelliType software versions 2.2 do not support the AOL version 4.0 Web browser. Update the AOL Web Browser to the latest version. Some Microsoft products that are listed in the "Applies to" section require AOL version 7.0 or a later version. To locate supported software version information, visit the following Microsoft Web site:

http://www.microsoft.com/hardware/mouseandkeyboard/support/default.mspx



STATUS
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 1.10 mnk intelli type hotkeys MNK Pro

Keywords: kbhardware kbprb kb3rdparty KB247624

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