Microsoft KB Archive/303039

= Links 2001: Error Message: EXCEPTION: Access Violation; D3Dim700! (+0xE386) =

Article ID: 303039

Article Last Modified on 8/13/2007

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APPLIES TO


 * Microsoft Links 2001 Standard Edition

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This article was previously published under Q303039



SYMPTOMS
When you attempt to start Microsoft Links 2001, after the Links 2001 title screen appears, you may receive an error message similar to the following:

EXCEPTION: Access violation in D3Dim700! (+0xE386)

If you click More Details, information similar to the following is displayed:

EXCEPTION: Access violation in D3Dim700! (+0xE386)

Address: 0x56675386

Location: D3Dim700! (+0xE386)

When you click Exit, you receive the following message:

Links has detected that you may be having trouble running with 3D acceleration. Would you like to switch to Software Rendering?

When you click Yes or No, the error message reappears, and you are unable to start Links 2001.



CAUSE
This behavior can occur if either of the following conditions is true:
 * Your DirectX 7a installation is corrupted.

-or-
 * Your display adapter is using incompatible or outdated drivers.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Reinstall DirectX
Obtain and install the latest version of DirectX. To do this, browse to the following Microsoft Web site:

http://www.microsoft.com/athome/downloads/default.mspx

Method 2: Obtain Updated Display Drivers
Contact the manufacturer of your computer's display adapter for possible driver updates.

For information about how to contact your display adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To update your display adapter drivers, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click System.
 * 3) In the System Properties dialog box, click View devices by type on the Device Manager tab.
 * 4) Expand Display adapters, and then double-click your display driver.
 * 5) In the   Properties dialog box, click Update Driver on the Driver tab.
 * 6) Follow the steps in the Update Device Driver Wizard to install the latest drivers for your display adapter.



MORE INFORMATION
Additional information about your display adapter settings can be obtained by using the DirectX Diagnostic Tool.

To view your display adapter information by using the DirectX Diagnostic Tool, follow these steps:

NOTE: DirectX must be installed on your computer.
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type Dxdiag, and then click OK.
 * 3) In the DirectX Diagnostic Tool dialog box, click the Display tab.
 * 4) Under Device, note the device information. Under Drivers, note the driver information.
 * 5) Click the DirectX Drivers tab.

Note the DirectX driver Version and Date information.

Additional query words: msgame

Keywords: kberrmsg kbprb KB303039

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