Microsoft KB Archive/259051

= Compass Client Shuts Down Unexpectedly =

Article ID: 259051

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Metadirectory Services 2.1

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This article was previously published under Q259051



SYMPTOMS
The Microsoft Metadirectory Services (MMS) Compass client may stop responding (hang) or shut down unexpectedly. This may occur frequently. This may also occur when you attempt to gain access to a specific object in the directory.



CAUSE
The Compass client caches files locally to improve the speed of directory access. If the cached files become corrupted, the Compass client may hang or shut down unexpectedly.



RESOLUTION
Clear the entire contents of the cache folder. The default cache location is the Program Files\Zoomit\Compass\Cache folder or the Program Files\Microsoft Metadirectory Services\Compass\Cache folder.

To clear the cache, use Windows Explorer to delete the entire contents (files and folders) of the Program Files\Zoomit\Compass\Cache folder or the Program Files\Microsoft Metadirectory Services\Compass\Cache folder. The cache contents are re-created automatically when you next start Compass.

Additional query words: VIA Zoomit

Keywords: kbenv kbprb KB259051

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