Microsoft KB Archive/247279

= How to rebuild a deleted organizational forms library in Exchange Server =

Article ID: 247279

Article Last Modified on 3/5/2007

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q247279



SYMPTOMS
When you use Microsoft Outlook to create an organizational forms library, when you click New, and then click Choose Form, the Organizational forms library option is unavailable.



CAUSE
This issue can occur if the Organization Forms system folder has been deleted and no replica of the folder exists. If you use the Forms Administrator in the Microsoft Exchange Server Administrator program to remove the Organization Forms system folder, all the individual organization forms are deleted at the same time.

This issue can also occur if you use the Forms Administrator to remove an Organizational Forms Library which has the same name and same language as the Organization Forms system folder.

Note "Organizational Forms" is the default name of this folder.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

175129 Wrong organization form library deleted in Forms Administrator



RESOLUTION
If you deleted the Organization Forms system folder, first re-create a blank Organization Forms system folder on the production server:
 * 1) Start the Microsoft Exchange Server Administrator program.
 * 2) Click Forms Administrator on the Tools menu, and then click New.

Then, recover the individual organizational forms. To do this, perform an online or offline restore of only the private and public information store to a recovery server. Do not restore the Exchange Server folder.

To successfully complete this procedure:  Confirm that the recovery server has a different NetBIOS name, and that it is running the same version of Exchange Server and the Exchange Server service packs and hotfixes, and the same version of Windows NT and Windows NT service packs and hotfixes. Confirm that the recovery server was installed with the same Exchange Server organization and site name, and that the Create a New Site option was selected. Do not join an existing site, and do not set up connectors to the existing organization or site. After you install Exchange Server, and the appropriate Exchange Server service packs and hotfixes on the recovery server (if necessary), stop the information store. Delete all the files in the Mdbdata folders on all logical drives. If you are performing an online restore, restore both the private and public information store. If you are performing an offline restore, you only need to restore the public information store. Do not restore the Exchange Server folder. Start the Exchange Server information store service.</li> Start the Microsoft Exchange Server Administrator program, and then click the server.</li> On the File menu, click Properties, and then click the Advanced tab.</li> In Exchange Server 4.0 and 5.0, click DS/IS Consistency, click All, and then click the Adjust button.

In Exchange Server 5.5, click Consistency Adjuster, click All, and then in the Synchronize with the directory box, reset the home server value for public folders homed in unknown sites. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

195519 How to recover when the Transaction log drive fails

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Then, use Microsoft Outlook to create a user account that has Owner permissions on the Organization Forms folder. You can use either of the following methods to set the permissions:

Method one

 * 1) Start the Microsoft Exchange Server Administrator program, click System Folders, and then click EFORMS REGISTRY.
 * 2) Click Organization Forms, click Properties on the File menu, and then click the General tab.
 * 3) Click Client permissions, and then set the appropriate permissions.

Method two

 * 1) Start the Microsoft Exchange Server Administrator program, and then click Forms Administrator on the Tools menu.
 * 2) Click the folder, click Organization Forms, and then click Permissions.

Finally, restore the organization forms:
 * 1) Log on to the recovery server using the Outlook client user account that you created in the preceding section.
 * 2) Use Outlook to create a Personal Folders service for the profile to create a .pst file.
 * 3) Save the organization forms from the recovery server to the .pst file.
 * 4) Restore the organization forms from the .pst file to the Organization Forms system folder on the production server.
 * 5) Configure public folder replication for the Organization Forms system folder in your organization.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

190994 How to save Organizational Forms to a PST file

If you have clients that use .ost files, change the default permissions for the Organization Forms system folder to Reviewer so that the client that has .ost files can synchronize all folders.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

162703 You receive an error message when you try to synchronize your offline folder file if the Organizational Forms Library on your Exchange computer has been re-created or cannot be located

Keywords: kbprb KB247279

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