Microsoft KB Archive/122975

Publisher Displays Printing Dialog but Does Not Print

= Publisher Displays Printing Dialog but Does Not Print =

Q122975
-- The information in this article applies to:

- Microsoft Publisher for Windows, versions 2.0, 2.0a --

SYMPTOMS

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When you try to print from Publisher, the Printing dialog box may flash on and off the screen without moving past 0 (zero) percent. You will receive no output or error messages.

CAUSE

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Publisher creates temporary files when you print. These files are stored in your TEMP directory pointed to by the SET TEMP line in your AUTOEXEC.BAT. If this directory is full, Publisher cannot create a file to start the print job. It cancels the print job and returns to your document.

RESOLUTION

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If this problem occurs, do the following:

1. Save changes to your publication (if necessary).

2. Quit Publisher, then quit Windows.

3. Restart Windows, then start Publisher.

4. Try printing your publication again.

If the preceding steps do not correct the problem, perform the following additional steps:

1. Open your AUTOEXEC.BAT file in a text editor such as Notepad.

2. Locate the line similar to the following:

SET TEMP=C:\WINDOWS\TEMP

3. Note which directory the SET TEMP line references. Close AUTOEXEC.BAT.

NOTE: Typing "set" (without the quotation marks) at the MS-DOS command prompt displays a listing of environment variable settings recognized by  MS-DOS. The TEMP= entry should match the SET TEMP= line located in the AUTOEXEC.BAT file. If the SET command shows TEMP= as being different from the line entered in the AUTOEXEC.BAT file, then there is another SET TEMP= command being executed after the AUTOEXEC.BAT file has completed processing. Network login scripts and batch files are two examples of files that can contain a different environment variable setting.

4. Quit Windows.

5. Change to the directory referenced in your SET TEMP line.

6. Type the following and press ENTER:

del *.tmp

This command removes all the old temporary files from your hard drive. Do not delete them from File Manager in Windows.

7. Restart Windows and try to print your publication again.

KBCategory: kbprint kberrmsg KBSubcategory:

Additional query words: 2.00 mspub pub20 2.00a