Microsoft KB Archive/187557

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The information in this article applies to:


 * Microsoft Outlook 98

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SYMPTOMS
Microsoft Outlook may stop responding when you attempt to process a message containing an attachment, from a CompuServe account.

CAUSE
CompuServe received a message containing an attachment on your CompuServe.com account and auto-forwarded it to your CSI (POP3) account. Outlook cannot process auto-forwarded items containing attachments.

RESOLUTION
Press CTRL+ALT+DELETE and manually end the Outlook task. Restart Outlook and have the sender address the message directly to your CSI (POP3) account.

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Read the message and its attachment with Microsoft Outlook Express.

MORE INFORMATION
CompuServe may forward messages sent to your old CompuServe.com account to your new CSI (POP3) account. If these messages contain attachments, the auto-forwarding process does not translate them in a way that Outlook can read them. When you attempt to process these messages, by opening, forwarding, replying, displaying them in the preview pane, or taking other actions, Outlook will stop responding and you must restart it