Microsoft KB Archive/299965

= OFF2000: &quot;'\\Server' Could Not Be Found&quot; Error Message When You Click Hyperlink =

Article ID: 299965

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition

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This article was previously published under Q299965



SYMPTOMS
When you click a hyperlink to a Microsoft Excel workbook, you may receive the following error message

'\\ ' could not be found. Check the spelling of the file name, and verify that the file location is correct.

If you are trying to open the file from your list of most recently used files on the File menu, make sure that the file has not been renamed, moved, or deleted.

where  is the name of the computer that you are trying to access.



CAUSE
This error can occur when you click a hyperlink to a Microsoft Excel workbook, and either of the following is true:
 * You have not installed the Active Desktop with Microsoft Internet Explorer.

-or-
 * You have a Windows system policy to hide the Network Neighborhood.



A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date       Time  Size      File name --

14-Mar-2003 10:33 1,975,468 Mso9op.msp (client) 14-Mar-2003 11:32 4,308,572 Mso9ff.msp (full file) After the hotfix is installed, the global version of this fix will have the file attributes (or later): Date       Time Version     Size     File name -- 14-Mar-2003 04:28 9.0.0.7511 5,599,281 Mso9.dll This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



WORKAROUND
To work around this issue, use either of the following methods to install the Universal Naming Convention (UNC) networking components.

Method 1: Install Active Desktop
You must install the Active Desktop, which is included in the Desktop Update for Internet Explorer. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

165695 How to Add or Remove Windows Desktop Update

Method 2: Unhide the Network Neighborhood Icon
Modify the system policy to display the Network Neighborhood icon. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

266419 How to Disable Network Browsing But Keep UNC Functionality



MORE INFORMATION
Universal naming convention (UNC) networking components are required when you open hyperlinks that use UNC connections. For example, a hyperlink in a Microsoft Word document that links to an Excel workbook by using the format \\Computer2\Accounts\Book1.xls does not work if UNC networking components are not installed.

To verify whether UNC networking components are installed, browse directly to the same network location from the Windows Start menu. To do this, follow these steps:
 * 1) Click Start and then click Run. In the Open box, type \\Computer2\Accounts.
 * 2) Click OK.

If the following error message appears

The folder '\\Computer2\Accounts' does not exist.

the UNC networking components are not installed. Follow the steps in the &quot;Resolution&quot; section to install these components.

Additional query words: OFF2000 excel xl2000

Keywords: kberrmsg kbqfe kbprb kbhotfixserver KB299965

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