Microsoft KB Archive/181579

= XCON: Private Messages Not Always Delivered =

Article ID: 181579

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q181579





SYMPTOMS
The original recipient of a private message may not receive the message as expected when the "deliver to both recipient and alternate recipient" option is enabled. (This option is selected on the Delivery Options tab of the recipient's mailbox in the Microsoft Exchange Administrator program.)

The alternate recipient logically does not receive the private message. (See the Microsoft Knowledge Base article, 178161 "Unable to Send Private Message to Exchange Recipient" for more information.)

The sender receives the following non-delivery report (NDR):

  From: System Administrator Subject: Undeliverable: test message

Your message did not reach some or all of the intended recipients.

Subject: test message Sent: 12/1/97 12:00 PM

The following recipient(s) could not be reached:

John Doe on 12/1/97 12:00 PM

Unable to deliver the message because the originator prohibited redirection to an alternate recipient or the message was encrypted MSEXCH:MSExchangeMTA::



STATUS
Microsoft has confirmed this to be a problem in Exchange Server versions 5.0.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



MORE INFORMATION
With the new behavior the original recipient effectively receives the private message and the sender still receives a NDR because the alternate recipient is not deserved.

Keywords: kbqfe kbhotfixserver kbbug kbfix KB181579

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.