Microsoft KB Archive/262924

= Windows Millennium Edition Display.txt File Contents =

Article ID: 262924

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q262924



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SUMMARY
This article contains a copy of the information in the Display.txt file included with Windows Millennium Edition (Me). The Display.txt file provides complementary or late-breaking information about video adapter and driver issues to supplement the Microsoft Windows Millennium Edition documentation.

Setup copies the Display.txt file to the Windows folder. It may be helpful to review this information before installing Windows Me.



MORE INFORMATION
 Microsoft Windows Millennium Edition README for Displays June 2000

(c) Copyright Microsoft Corporation, 2000

This document provides complementary or late-breaking information to supplement the Microsoft(R) Windows(R) Millennium Edition (Windows Me) documentation.

HOW TO USE THIS DOCUMENT

To view Display.txt on-screen in Notepad, maximize the Notepad window.

To print Display.txt, open it in Notepad or another word processor, and then on the File menu, click Print.

CONTENTS

WINDOWS UPDATE

WINDOWS 95 UPGRADES

WINDOWS 95 DRIVERS CONVERTED TO VGA

ADAPTER TYPE

MONITOR TYPE

REFRESH RATES

DISPLAY PROBLEMS

DYNAMIC COLOR CHANGE

ANIMATED CURSORS

IRQ CONFLICTS WITH PCI DISPLAY ADAPTERS

MULTIPLE DISPLAY SUPPORT

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== WINDOWS UPDATE

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==

Microsoft regularly makes updated drivers available on the Internet through Windows Update. Windows Me also includes additional drivers in the Drivers directory on the Windows Me CD. To obtain additional or updated drivers, carry out the following steps:

If you have an Internet connection:

1. Click Start, and then click Windows Update.

2. Follow the instructions on your screen.

If you do not have an Internet connection:

1. Click Start, and then click Help.

2. In Windows Help, click the Index tab.

3. Type &quot;Download Library&quot;, and then press Display.

4. Follow the instructions on your screen.

Microsoft updates the Windows Driver Library on the Internet regularly with the newest drivers from third-party manufacturers. Microsoft tests these drivers for compatibility and then makes them available for download. Windows Update makes these drivers available automatically by detecting the hardware on your system and offering you only those drivers that are compatible with your system.

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====== WINDOWS 95 UPGRADES

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======

Windows Me upgrades all Microsoft-provided drivers from Windows 95 and DirectX releases. Windows Me also upgrades certain third- party Windows 95 drivers that might experience problems running in Windows Me.

If your display card or system included display-specific utilities (for example, extra Display properties in Control Panel, refresh rate utilities, or color matching utilities), an upgrade to the provided Windows Me driver may cause the utilities not to work correctly. If Windows Me upgrades your display driver and your display-specific utilities are not working correctly, this is because the existing third-party Windows 95 driver is not compatible with Windows Me.

Third-party display drivers and utilities are often very interdependent, so that if you remove one piece, you will break the other. The display drivers included with Windows Me are intended to be generic drivers that provide stable support for standard Windows APIs and features. Because each driver must support a number of different configurations, it is impossible to support every utility with one driver. Some features that formerly were included in third-party utilities have been integrated into Windows. If you still want the extra features offered by your display adapter vendor, contact your vendor to obtain an updated driver and software.

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====================== WINDOWS 95 DRIVERS CONVERTED TO VGA

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======================

Windows Me is compatible with Windows 95 display drivers. However, because the internal structure and behavior of the operating system have changed since Windows 95, some problems in existing Windows 95 drivers might become apparent only in Windows Me. If the Windows Me CD contains a driver for your device, Windows Me automatically upgrades known bad drivers (see the &quot;Windows 95 Upgrades&quot; section earlier in this document). If the Windows Me CD does not contain a driver for your device, Windows Me converts the driver to VGA to allow the system to start. In this case, you need to obtain an updated driver, either by following the procedure in the Windows Update or Windows Driver Library section earlier in this document or by contacting your display hardware manufacturer.

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ADAPTER TYPE

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Windows Me Setup configures your adapter type based on the controller it uses--for example, S3, Cirrus Logic, or ATI. However, you may find a more exact match for your adapter make and model by using the Update Device Driver wizard.

In most cases, selecting a more precise adapter type does not change the driver or its behavior in any way. It only changes the name displayed in the Display Properties dialog box. If your computer is working with the display driver Windows Me automatically installed, there's no need to make a change.

To choose a more specific adapter:

1. Open System Properties in Control Panel, and then click the Device Manager tab.

2. Select the device you want to change adapters for, and then click Properties.

3. Click the Driver tab, click Update Driver, and then click Next.

4. Click &quot;Specify the location of the driver (Advanced),&quot; and then click Next.

5. Click &quot;Display a list of all of the drivers in a specific location,&quot; and then click Next.

6. In the Models list, select your adapter, and then click Next.

7. Follow the instructions on your screen.

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MONITOR TYPE

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If Windows Me does not contain a driver for your monitor type, select one of the standard monitor types instead. This selection will not adversely affect the performance or quality of the Windows Me display output.

Before you can change to a higher resolution on certain video cards, you will have to specify the exact monitor type. This is by the design of the newer drivers. To find out whether Windows Me has a driver for your monitor, carry out the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Open Display Properties. If you do not see the Display icon, click &quot;view all Control Panel options.&quot;

3. Click the Settings tab, and then click Advanced.

4. Click the Monitor tab, and then click Change.

A list of monitor drivers included in Windows Me is displayed. If Windows Me does not have a driver for your monitor, contact the manufacturer of the monitor.

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REFRESH RATES

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To adjust the refresh rate in Windows Me, carry out the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Open Display Properties. If you do not see the Display icon, click &quot;view all Control Panel options.&quot;

3. Click the Settings tab, and then click Advanced.

4. Click the Adapter tab, and then select a refresh rate from the list.

You must select a monitor in order to set refresh rates. If Monitor is set to [unknown monitor], no custom refresh rates are available.

Refresh rates are affected by the capabilities of both the display adapter and the monitor. Windows Me makes available all the refresh rates within the combined capabilities of the display adapter and the monitor.

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=== DISPLAY PROBLEMS

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===

If your display is visible but imaging incorrectly:

1. Right-click the desktop, and then click Properties.

2. Click the Settings tab, and then click Advanced.

3. Click the Performance tab.

4. Move the Hardware Acceleration slider one notch to the left.

If the problem isn't corrected, repeat the above procedure and move the slider further to the left.

NOTE: Moving the Hardware Acceleration slider to the left disables some of the graphics acceleration functions of your display adapter. If your display-related problems are due to incompatibilities in the display driver, this fixes them by using less of the acceleration features in the driver.

If your display is blank or unreadable when Windows Me starts:

1. Restart your computer.

2. Press and hold down CTRL until the Microsoft Windows Millennium Startup Menu appears.

3. Select Safe Mode. Windows starts in VGA mode.

4. Right-click the desktop, and then click Properties.

5. Click Settings, and then click OK. Windows notifies you that it will restart in VGA mode.

6. Click Yes, and then restart your computer.

When your computer restarts, it will be running in VGA (640x480, 16-color) mode. You can now reset your display settings by right- clicking the desktop, clicking Properties, and then clicking Settings. If the resolution you want to select is not available, choose another resolution (anything but 640x480, 16-color), and let Windows restart. The full set of resolutions and color depths will be available after you restart your computer.

NOTE: Your display can be blank for a number of reasons, including incorrectly set refresh rates, an incompatible display driver, an invalid mode, etc. Because the display is not visible in these cases, it is impossible to correct these problems without restarting in Safe Mode. In Safe Mode, Windows does not load your original display driver, so none of the display settings are available for you to change. Instead, Windows automatically resets your display settings to the defaults (640x480, 16-color, single monitor, default refresh rate). Then, you can restart in normal Windows mode and make corrections to your display settings.

After restarting your computer in Safe Mode, change the resolution to VGA. Not all display modes may appear in the Display Properties Settings dialog box. This is because when Windows Me is running in VGA mode, the accelerated display driver is not loaded, so Windows Me cannot query it for available modes. Once you switch to another mode, Windows prompts you to restart so it can load the accelerated display driver. After the second restart, Windows Me adds the full mode list supported by your display hardware to the Display Properties Settings dialog box.

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======= DYNAMIC COLOR CHANGE

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=======

Although most programs allow you to dynamically change color depth, some programs may not display colors or other elements correctly after a color change. To avoid this problem, change color depth before you start the program. If you change color depth while a program is running, you might need to restart the program to ensure that the changed setting works correctly.

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=== ANIMATED CURSORS

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===

If Windows Me is not using 32-bit disk access, cursors are not animated. To determine whether you are using 32-bit disk access, carry out the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Open System Properties. If you don't see the System icon, click &quot;view all Control Panel options.&quot;

3. In the System Properties dialog box, click the Performance tab.

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========================== IRQ CONFLICTS WITH PCI DISPLAY ADAPTERS

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==========================

If your PCI display adapter is configured by your BIOS to use IRQ 15 and a functioning secondary PCI IDE disk controller is also configured to use IRQ 15 (by default), Windows Me assigns IRQ 15 to the IDE disk controller. This assignment forces your display adapter to use VGA mode.

To load the accelerated Windows Me driver for your display adapter, eliminate the resource conflict. Choose one of the following methods:

- If your BIOS allows, and the secondary PCI IDE controller is  not being used, disable the secondary PCI IDE controller in   the BIOS, and if it remains in Device Manager, disable it   there as well.

- If your BIOS allows, disable the IRQ of the display adapter.

- If your BIOS allows, manually reconfigure the display adapter to use a different IRQ setting.

- Obtain a BIOS upgrade from your hardware vendor.

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=========== MULTIPLE DISPLAY SUPPORT

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===========

With support for multiple monitors, you can use one computer to control two to nine monitors through a common desktop. The multiple-monitors feature increases the size of your screen, so you can see multiple programs or windows simultaneously.

Required Hardware for Multiple Monitors --- You can use any combination of the following supported PCI-based cards with multiple monitors. Only cards based on the following chipsets work as secondary cards with drivers from the Windows Me CD.

NOTE: You also need to use the specified driver.

- The following drivers are supported by Microsoft and are included on the Windows Me CD:

Card               Driver

&quot;RAGE XL AGP 2X&quot;       ati_drae.drv &quot;RAGE XL PCI&quot; &quot;RAGE LT PRO AGP 2X&quot; &quot;RAGE LT PRO PCI&quot; &quot;RAGE MOBILITY AGP&quot; &quot;RAGE MOBILITY PCI&quot; &quot;RAGE PRO TURBO AGP 2X&quot; &quot;RAGE PRO TURBO AGP&quot; &quot;RAGE PRO TURBO PCI&quot; &quot;All-In-Wonder PRO AGP NTSC&quot; &quot;All-In-Wonder PRO AGP PAL/SECAM&quot; &quot;All-In-Wonder PRO PCI NTSC&quot; &quot;All-In-Wonder PRO PCI NTSC&quot; &quot;All-In-Wonder PRO PCI PAL/SECAM&quot;

&quot;R128 GL SD AGP&quot;       Ati_draa.drv &quot;R128 VR SD AGP&quot; &quot;R128 GL SD PCI&quot; &quot;R128 GL SG TV AGP&quot; &quot;R128 GL SD TV AGP&quot; &quot;R128 VR SD TV AGP&quot; &quot;R128 GL SG TV AGP 2X&quot; &quot;R128 GL SD TV AGP 2X&quot; &quot;R128 GL AGP&quot; &quot;R128 GL PCI&quot; &quot;R128 GL SG AGP&quot; &quot;R128 GL RE PCI&quot; &quot;R128 GL RF AGP&quot; &quot;R128 VR RK PCI&quot; &quot;R128 VR RL AGP&quot; &quot;R128 VR SE PCI&quot; &quot;R128 VR SF AGP 2X&quot; &quot;R128 VR SG AGP 4X&quot; &quot;R128 GL SK PCI&quot; &quot;R128 GL SL AGP 2X&quot; &quot;R128 GL SM AGP 4X&quot; &quot;R128 (AIW) &quot; &quot;R128P (AIW) &quot; &quot;R128P&quot; &quot;R128 GL PCI&quot; &quot;R128 GL AGP&quot; &quot;R128 VR PCI&quot; &quot;R128 VR AGP&quot; &quot;R128 4X PCI&quot; &quot;R128 4X AGP 2X&quot; &quot;R128 4X AGP 4X&quot; &quot;R128 4X&quot; &quot;R128P AGP 2X&quot; &quot;R128P AGP 4X&quot; &quot;R128P PCI TMDS&quot; &quot;R128P PCI&quot; &quot;R128P AGP 2X&quot; &quot;R128P AGP 4X&quot; &quot;R128P PCI TMDS&quot; &quot;R128P AGP 2X TMDS&quot; &quot;R128P AGP 4X TMDS&quot; &quot;R128P PCI&quot; &quot;R128P AGP 2X&quot; &quot;R128P AGP 4X&quot; &quot;R128P PCI TMDS&quot; &quot;R128P AGP 2X TMDS&quot; &quot;R128P AGP 4X TMDS&quot;

NOTE: The ATI 128 &quot;All-In-Wonder&quot; (AIW) support is only for display and does not support the actual AIW components (i.e. TVTuner, etc.) However, the ATI Rage does

&quot;Number Nine Imagine 128&quot;      i128.drv &quot;Number Nine Imagine 128(Series 2)&quot;

&quot;Millennium PCI&quot;           mgapdx64.drv and mgaxdd.drv &quot;Mystique PCI&quot;

&quot;3Dfx Voodoo&quot; ; 3Dfx VooDoo    mm3dfx.drv &quot;Canopus Pure 3D (3Dfx)&quot; &quot;Diamond Monster 3D (3Dfx)&quot; &quot;Orchid Righteous 3D (3Dfx)&quot;

&quot;Trident 9320 PCI&quot;         trid_pci.drv &quot;Trident 9440 PCI&quot; &quot;Trident 9685/9680/9682/9385/9382/9385-1 PCI&quot; &quot;Trident 9685/9680/9682/9385/9382/9385-1 PCI&quot;

&quot;Tseng Labs ET6000/ET6100 PCI&quot;     et6000.drv

&quot;Intel(r) 82810 Graphics Controller 4.12.01.2604&quot;      i81xdw9x.drv &quot;Intel(r) 82810-DC100 Graphics Controller 4.12.01.2604&quot; &quot;Intel(r) 82810E Graphics Controller 4.12.01.2604&quot; &quot;Intel(r) 82815 Graphics Controller 4.12.01.2604&quot;

&quot;Super VGA&quot;            supervga.drv &quot;Standard Graphics Adapter (VGA)&quot;  vga.drv &quot;Standard PCI Graphics Adapter (VGA)&quot; &quot;Standard PCI Graphics Adapter&quot;

&quot;ATI Rage/Rage II PCI (ati_m64)&quot;       ati_m64.drv &quot;ATI Rage II+ PCI (ati_m64)&quot; &quot;ATI 3D Xpression+ (ati_m64)&quot; &quot;ATI 3D Xpression+ PC2TV (ati_m64)&quot; &quot;ATI 3D Pro Turbo (ati_m64)&quot; &quot;ATI 3D Pro Turbo PC2TV (ati_m64)&quot; &quot;ATI 3D Charger (ati_m64)&quot; &quot;All-In-Wonder (ati_m64)&quot;

&quot;Chips & Technologies 65548 PCI&quot;   chips.drv &quot;Chips & Technologies 65550 PCI&quot; &quot;Chips & Technologies 65554 PCI&quot; &quot;Chips & Technologies 65555 PCI&quot;

&quot;Cirrus Logic 5446 PCI&quot;        cirrusmm.drv

&quot;NeoMagic MagicGraph128XD&quot;     Nmgc.drv &quot;NeoMagic MagicMedia256AV&quot;     NMGC5.drv &quot;NeoMagic MagicMedia256ZX&quot;     NMGC6.drv

&quot;Canopus Total3D 128V (Nvidia Riva 128)&quot; nv3disp.drv &quot;Diamond Viper V330 (Nvidia Riva 128)&quot; &quot;NEC Motherboard Video (Nvidia Riva 128)&quot; &quot;NVidia Riva 128&quot; &quot;STB Velocity 128 3D AGP (Nvidia Riva 128)&quot; &quot;STB Velocity 128 3D PCI (Nvidia Riva 128)&quot; &quot;STB Velocity 128 3D AGP (Nvidia Riva 128)&quot; &quot;NVIDIA RIVA 128/128ZX&quot;

&quot;NVIDIA RIVA TNT&quot;          nvdisp.drv &quot;NVIDIA RIVA TNT2&quot; &quot;NVIDIA RIVA TNT2 Pro&quot; &quot;NVIDIA RIVA TNT2 Ultra&quot; &quot;NVIDIA Vanta&quot; &quot;NVIDIA RIVA TNT2 Model 64&quot; &quot;NVIDIA Aladdin TNT2&quot; &quot;NVIDIA GeForce 256&quot; &quot;NVIDIA GeForce DDR&quot; &quot;NVIDIA Quadro&quot;

&quot;S3 Trio32/64 PCI (732/764)&quot;           s3.drv

&quot;Diamond Stealth 3D 2000 (S3 ViRGE 325)&quot;   s3v.drv &quot;Diamond Stealth 3D 3000 (S3 ViRGE-VX 988)&quot; &quot;Diamond Stealth 3D 2000 Pro (S3 ViRGE-DX 375)&quot; &quot;Number Nine 9FX Reality 332 (S3 ViRGE 325)&quot; &quot;Number Nine 9FX Reality 772 (S3 ViRGE-VX 988)&quot; &quot;miroMedia 3D (S3 ViRGE 325)&quot; &quot;Orchid Farenheit Video 3D (S3)&quot; &quot;S3 ViRGE PCI (325)&quot; &quot;S3 ViRGE-VX PCI (988)&quot; &quot;S3 ViRGE-DX/GX PCI (375/385)&quot; &quot;STB Powergraph 3D (S3 ViRGE 325)&quot; &quot;STB Velocity 3D (S3 ViRGE-VX 988)&quot; &quot;STB Nitro 3D (S3 ViRGE-DX/GX 375/385)&quot; &quot;S3 ViRGE-VX PCI (988)&quot;

&quot;S3 ViRGE-M5 PCI&quot;              s3_3.drv &quot;S3 ViRGE-MX (260)&quot;

&quot;Genoa Phantom 64 (S3 765)&quot;        s3mm.drv &quot;Hercules Terminator 64 (S3 765)&quot; &quot;Number Nine 9FX Vision 330 (S3 765)&quot; &quot;Number Nine 9FX Motion 331 (S3 765)&quot; &quot;S3 Trio64UV+ (767)&quot; &quot;S3 Trio64V2-DX/GX (775/785)&quot; &quot;S3 Aurora64V+&quot; &quot;STB Powergraph 64 (S3 765)&quot; &quot;S3 Trio64V+ PCI (765)&quot;

Only certain updates work. These are 40, 42, 43, 44, 52, 53, & 54.

NOTE: If the card is at one of these updates, then Windows Me will recognize the card as a Trio 64V+, provided the Microsoft driver is used. If the card is not at one of these updates, then it is recognized as a Trio 32/64. Some OEM drivers don't care which update is present; be sure to note carefully which Microsoft driver Windows Me selects when you use this card.

- The following drivers are available directly from the vendor and work in multiple-monitor systems. These drivers are not supported by Microsoft.

Permedia 2         GLINT.DRV TI TVP4020, 8 meg PCI (Reference board) TI TVP4020 8 meg AGP (Reference board) Diamond Fire GL Pro 1000 PCI Diamond Fire GL Pro 1000 AGP STB (Symmetric) Glyder MAX-2 PCI

To download this driver used with these cards, visit the Web site at http://www.3dlabs.com.

In addition, newer cards and drivers that were not available when Windows Me was developed may also support multiple monitors. Consult the vendor documentation or contact the vendor to determine whether your card and drivers support multiple monitors.

Setting Up Multiple Monitors

1. Determine which card you want to use as your primary card. First make sure that the card works with multiple monitors.

You can choose which video card you want to use as the primary display in the BIOS if you have an AGP and a PCI card. You can only do this if your BIOS supports it. In the supported BIOS, you can select the Primary Display adapter. It will have an AGP and PCI selection.

2. Insert the card into your motherboard, and then add your second card. The system BIOS will decide which card is the primary card. One way to verify which card is your primary card is to   check which card displays the Windows Millennium Edition Startup logo when you turn on the computer. The card that displays the Startup logo is the primary card, and the card that appears to   be inactive is the secondary card. If this is not what you want, reverse the order of the cards in the PCI slots.

3. Repeat this procedure for each additional card. Unfortunately, with current system BIOS's, there is no way to determine which adapter will be the second, third, or fourth card until the card is actually used.

4. Start Windows Me. Windows Me automatically detects the new cards. When you are prompted, restart your computer.

5. During Startup, Windows Me initializes the new secondary adapter and displays a message indicating the card is   correctly initialized.

6. If the primary card displays in 640x480 and 16 colors, right- click the desktop, click Settings, click the Colors down arrow, and then select the 256 Colors setting or a higher setting. Click OK, and then restart your computer.

7. After you log on, right-click desktop, click Properties, and then click Settings. In the Display area, Windows lists each video adapter in your system. Find the adapter you want to use, and click it.

8. Select the &quot;Extend my window desktop onto this monitor&quot; check box, and then click Apply.

Troubleshooting Multiple-Monitor Setup -- If the &quot;Extend my Windows desktop onto this monitor&quot; option is not available:

1. Make sure that the monitor is set to display in 256 colors or   higher.

2. Verify that your secondary card is compatible with multiple monitors.

3. Make sure you are not using a Windows 3.1 driver for the primary card.

4. Check to see whether you are using an ISA, VLB, or MCA card. Multiple monitors require PCI or AGP cards for all display adapters.

5. Check to see whether any third-party display options are installed in Control Panel. Right-click the desktop, and then click Properties. Look for any tabs that are related to the video cards in your system. Next, click Settings, and then click Advanced. You should see only the General, Adapter, Monitor, Performance, Color Management, and possibly the ATI Display tabs. You can usually remove any display option extensions that you find by using the Add/Remove Programs feature in Control Panel.

Common Problems --- If your computer will not start when you have two video cards installed or if the second comes up with a &quot;code 12&quot; in Device Manager, move all the video cards needed to the slots that are closest to the motherboard when on a riser card. Some systems support display adapter cards only in the first one or two slots closest to the motherboard.

If you experience one of the following problems, disable your on-board Rage II. This device cannot be used as one of your multiple-monitor display adapters.

- Your on-board ATI Rage II displays vertical green bands when you install the secondary card.

- Your computer stops responding during Startup, and the Automatic Skip Driver (ASD) reports that your system stopped responding while initializing a video ROM.

- Your IBM Aptiva stops responding during Startup after detecting the secondary, loading the drivers, and restarting.

- Nothing happens when you select the &quot;Extend my Windows desktop onto this monitor&quot; check box.

If a yellow exclamation point appears beside one of your video cards in Device Manager and if it indicates the region of memory that the video card uses is in use, try one of the following:

- On some laptop computers, you can specify where the region of  memory used by the video card is located in the system BIOS. Set this to C000-CFFF or to the largest range possible that begins with C000.

- Remove EMM386.exe.

- Type the following under the [386enh] section of the System.ini file:

Emmexclude C000-CFFF

If your computer stops responding after installing the secondary card when you add an STB Workstation two-adapter card, then the video cards in this computer are configured incorrectly by the system BIOS. As a result, it destabilizes the entire system. Your particular computer probably cannot use video cards that are behind PCI-PCI bridges.

If your card is listed in the supported card section, but Device Manager indicates that your card does not work with Multiple Display Support, then make sure that you are using the right driver, as listed at the beginning of this document.

If Device Manager indicates that &quot;My primary video card cannot be disabled,&quot; your card is not supported in this configuration for multiple monitors.

If you experience one of the following problems, then your display driver is not compatible with multiple monitors. Contact your vendor for an updated driver.

- If your screen goes black during Startup or your computer stops responding, and the Windows bootlog option indicates that the problem occurred in GDI.

- A message appears on your screen indicating that a fatal exception has occurred in GDI.

Additional query words: HWDISTS

Keywords: kbinfo kbreadme KB262924

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