Microsoft KB Archive/215115

= SMS: Windows-Based 16-Bit Client Stops Responding When Using Remote Tools =

Article ID: 215115

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q215115



SYMPTOMS
When you use a 16-bit client computer that is running Microsoft Windows, and you start the Remote Tools feature on the client from the Systems Management Server (SMS) Administrator console, the computer stops responding, or "hangs."



CAUSE
This issue can occur if the program information file (PIF) memory requirements are set to a value that is higher than the client's available conventional memory. If you start the program that is using the faulty PIF and start Remote Tools on the client from the SMS Administrator console, the client stops responding; you must restart the computer.



WORKAROUND
To work around this issue, ensure that the Memory Requirements section of the PIF file is not set to a value that is greater than the physical RAM on the computer.

Additional query words: prodsms

Keywords: kbhelpdesk kbprb KB215115

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