Microsoft KB Archive/813603

= Error message when you try to open another user's folder even if you have owner permission in Outlook 2003 or in Outlook 2007: &quot;Unable to display the folder&quot; =

Article ID: 813603

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003

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For a Microsoft Outlook 2002 version of this article, see 280945.



SYMPTOMS
If you have the required permissions for another user's mailbox, and if you try to access that mailbox in MIcrosoft Office Outlook 2003 or in Microsoft Office Outlook 2007, you may receive an error message that resembles the following error message:

Unable to display the folder, cannot open the mailbox for this user because the user does not have a server mailbox.

Note This problem does not occur when you use Outlook 2007 on a server that is running Microsoft Exchange Server 2007.



CAUSE
This problem may occur when the two user accounts do not reside in the same Microsoft Exchange Server organization.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OfficeErrorMessages 10064 ol2003

Keywords: kbprb kbnofix kberrmsg KB813603

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