Microsoft KB Archive/235467

= OFF2000: Product ID in Splash Screen May Be Different from Help - About Dialog Box =

Article ID: 235467

Article Last Modified on 11/25/2003

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q235467



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you view your Product ID number in the startup splash screen for the Office programs, it may be different from the number that appears in the dialog box when you click About  on the Help menu.



CAUSE
You may have two different Product ID numbers if you previously installed a Beta version of Office 2000.

NOTE: The Product ID in the splash screen is the number from your Beta version of Office.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To change the Product ID number in the splash screen so it correctly matches the Product ID in the About  dialog box, do the following:  On the Start menu, click Run. In the Open box, type Regedit and click OK. Locate and select the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\UserInfo

 On the Edit menu, click Rename. Type OldUserInfo and press ENTER.</li> On the Registry menu, click Exit.</li> Start one of the Office programs. The Product ID in the splash screen is now the same as the Product ID in the About <program name> dialog box.</li></ol>

Additional query words: OFF2000

Keywords: kbbug KB235467

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