Microsoft KB Archive/254874

= WD2000: Word Stops Responding When You Click Hyperlink in Outlook RTF Message =

Article ID: 254874

Article Last Modified on 5/22/2003

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APPLIES TO


 * Microsoft Word 2000 Standard Edition, when used with:
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q254874



SYMPTOMS
When you use Microsoft Word to edit e-mail messages in Microsoft Outlook, if you click a hyperlink in an Outlook Rich Text mail message, Word may stop responding (hang).

NOTE: This problem does not occur in Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT 4.0.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.



MORE INFORMATION
For additional information about how to use Word to edityour e-mail messages in Microsoft Outlook, click the article number below to view the article in the Microsoft Knowledge Base:

211966 WD2000: How to Use Microsoft Word to Edit E-mail Messages

Keywords: kbbug kbfix KB254874

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