Microsoft KB Archive/308397

= XADM: An Event ID 5007 Error Message Is Logged When Messages with a Special Code Page Subject Are Tracked; Fix Requires Exchange 2000 SP1 =

Article ID: 308397

Article Last Modified on 2/21/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q308397





SYMPTOMS
In an Exchange 2000 environment, messages with special code page subject lines may not be decoded during the message tracking decode operation; the following error message may be logged four times in the Application event log:

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 5007

Date: 8/22/2001

Time: 7:55:16 PM

User: N/A

Computer: test

Description:

An error occurred during the message tracking decode operation. Function:ScSaveGatewayTrackingDataEx. 0xc0070057 - The parameter is incorrect



CAUSE
This problem can occur because the message tracking decode operation does not work properly on certain specific code page e-mail subjects.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Message tracking

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Additional query words: exch2kp2w

Keywords: kbbug kberrmsg kbexchange2000presp2fix kbexchange2000sp2fix kbfix KB308397

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.