Microsoft KB Archive/842567

= You receive a &quot;Setup cannot find a valid qualifying product.&quot; error message when you try to upgrade an earlier version of Visio to Visio 2003 =

PSS ID Number: 842567

Article Last Modified on 9/3/2004

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The information in this article applies to:


 * Microsoft Office Visio Professional 2003
 * Microsoft Office Visio Standard 2003

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For a Microsoft Visio 2002 version of this article, see 302352.



SYMPTOMS
When you run the Setup program to upgrade an earlier version of Microsoft Visio to Microsoft Office Visio 2003, you receive the following error message:

Setup cannot find a valid qualifying product. To upgrade you must have a valid previous version of Visio 2000 SR1 or later installed on this computer.

Additionally, you cannot select a drive letter in the Product Compliance Check dialog box.



CAUSE
This issue occurs if you run the Setup program to install an upgrade version of Visio 2003, and one of the following conditions is true:
 * The earlier version of Visio that qualifies for an upgrade to Visio 2003 is located on a mapped network drive or in a folder that is different from the default installation folder.
 * An earlier version of Visio that qualifies for an upgrade to Visio 2003 is not installed on your computer.



RESOLUTION
To resolve this issue, use one of the following methods, depending on your situation:  Install an earlier version of Visio that qualifies for an upgrade to Visio 2003 on your local hard disk.

For additional information about the products that qualify for the Visio 2003 upgrade, click the following article number to view the article in the Microsoft Knowledge Base:

832288 Products that qualify for the Microsoft Office 2003 Upgrade

 If you do not have an earlier version of Visio that qualifies for an upgrade to Visio 2003, return the Visio 2003 upgrade version that you have, and then purchase a full retail version of Visio 2003. If an earlier version of Visio that qualifies for an upgrade to Visio 2003 is installed on your computer, and you receive the error message that is mentioned in the &quot;Symptoms&quot; section, contact Microsoft Product Support Services. For more information about how to contact Microsoft Product Support Services, visit the following Microsoft Web site:

http://support.microsoft.com/selectassist





MORE INFORMATION
For additional information about how to troubleshoot a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

837300 You receive a &quot;The product key you entered requires a version of Microsoft Visio 2000 or 2002 to upgrade.&quot; message when you try to upgrade an earlier version of Visio to Visio 2003

For more information about Visio 2003, visit the following Microsoft Web site:

http://www.microsoft.com/office/visio

Keywords: kberrmsg kbtshoot kbprb KB842567

Technology: kbVisio2003Pro kbVisio2003Search kbVisio2003St kbVisioSearch

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