Microsoft KB Archive/168618

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WD97: Saving As Word 6.0/95 Format Saves Incorrect File Size

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Q168618

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The information in this article applies to:


 * Microsoft Word 97 for Windows

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SYMPTOMS
When you attempt to open a document that was saved in the Word 6.0/95 file format from Word 97, you may receive the following error message:

Word cannot open the document.

CAUSE
When you save a document as Word 6.0/95 to a directory or drive with insufficient free space, a file will be created whose size equals the available free space.

For example, if the file size is 100 KB and the free space is 50 KB, a file will be created with a size of 50 KB. Likewise, if the free space is 0 KB, a file will be created with a size of 0 KB.

You may receive the error message described earlier if you later attempt to reopen the document.

RESOLUTION
To prevent this error message, do one of the following.

Install Office 97 Service Release 2
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

"Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2"

Obtain the Office Converter Pack
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

"Q212265 WD: Additional Text Converters and Image Filters Available in Microsoft Office Converter Pack"

STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in the updated Word 6.0/95 Export Converter.

MORE INFORMATION
The updated Word 6.0/95 Export Converter generates the error message:

Write error on output file

under the conditions described in the "Cause" section of this article.

Additional query words: word8 word97 8.0 convert conversion 6.x word6 word7

Keywords : kberrmsg kbother

Issue type : kbbug

Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2