Microsoft KB Archive/888402

= Hard disk volume monitoring may stop in Windows XP =

Article ID: 888402

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you use existing software or custom applications to monitor hard disk volumes on your computer, the monitoring may stop, and the following System log event entry may be created:

Event-ID: 1

Source: SR

Symbolicname: EVMSG_DISABLED VOLUME

Description: &quot;The systemrestore filter encountered the unexpected error 0xc000000d while processing the file file_name on the Volume volume_name. It has stopped monitoring the volume.&quot;

Note In some cases, the hexidecimal code displayed may be 0c000007f.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version           Size  File name --  17-Nov-2004  23:25  5.1.2600.2567  239,104  Srrstr.dll 17-Nov-2004 23:25  5.1.2600.2567  171,008  Srsvc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB888402

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