Microsoft KB Archive/208685

= MSPS: Prompted to Insert the CD-ROM During Setup =

Article ID: 208685

Article Last Modified on 7/25/2001

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APPLIES TO


 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q208685



SYMPTOMS
When you attempt to install Microsoft Call Manager, you may be prompted to insert the program CD-ROM into the CD-ROM drive, even if the Microsoft Call Manager software CD-ROM is already in the CD-ROM drive.



CAUSE
This behavior can occur if your CD-ROM drive cannot read the Call Manager CD-ROM.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented. After you complete each method, attempt to install Call Manager again.

Inspect the CD-ROM
Inspect the CD-ROM for visible deformation or scratches. If the disc is damaged, contact Microsoft Sales at 800-360-7561 to obtain a replacement CD-ROM. You can also order it online at the following Microsoft Web site:

http://parts.microsoft.com

NOTE: If the CD-ROM was provided with your computer, you need to contact your computer manufacturer to obtain a replacement CD-ROM.

For information about how to contact your computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Clean the CD-ROM
Clean the CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward. Do not use a circular motion.

If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive.

Clean the CD-ROM Drive
If cleaning the CD-ROM does not resolve the issue, clean the CD-ROM drive using a CD-ROM drive cleaning disc. CD-ROM drive cleaning discs are available in most computer stores.

Additional query words: 1.00 mcps cm telephone cordless

Keywords: kbhardware kbprb KB208685

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