Microsoft KB Archive/196390

= SNA Server Refuses New User Connection after Server Restarted =

Article ID: 196390

Article Last Modified on 2/23/2004

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APPLIES TO


 * Microsoft SNA Server 4.0 Service Pack 1
 * Microsoft SNA Server 4.0

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This article was previously published under Q196390





SYMPTOMS
When SNA Server is configured for "per server" licensing mode, SNA Server may incorrectly detect that it has reached its client license limit, and log the following event:

Event ID: 597

Source: SNA Server

Description: User limit of exceeded: client connection rejected

When this occurs, the client application may receive one of the following error messages:

A 3270 emulator will be unable to open a session through the SNA Server.

An APPC or CPIC application will receive a TP_STARTED, [MC_]ALLOCATE or CMALLC failure when attempting to allocate a conversation.

This problem does not occur when SNA Server is configured for "per seat" licensing mode.



CAUSE
SNA Server was failing to clear the client count when the SNA Server service is stopped and restarted.



RESOLUTION
Microsoft has confirmed this to be a problem in SNA Server versions 4.0 and 4.0 Service Pack 1. This problem was corrected in the latest SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



STATUS
Microsoft has confirmed this to be a problem in the Microsoft SNA Server 4.0 and 4.0 Service Pack 1.

Keywords: kbbug kbfix KB196390

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