Microsoft KB Archive/267807

= OL2000: Error Message: &quot;Can't Create the Item&quot; When You Click a Mailto Link =

Article ID: 267807

Article Last Modified on 11/5/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q267807



SYMPTOMS
After you change your default e-mail program from Microsoft Outlook Express 5 to Outlook 2000, you may receive the following error message when you click a &quot;mailto&quot; link:

Can't create the item.



CAUSE
There may be a problem with your forms cache file, the Frmcache.dat file.



RESOLUTION
To resolve this problem, delete the forms cache file:  Quit Outlook. Click Start, point to Programs, and then click Windows Explorer. In Windows Explorer, locate the following folder on you hard disk:

Windows\Local Settings\Application Data\Microsoft\Forms

If your computer is configured with user profiles, the location of this folder may be slightly different; it may be in a folder similar to the following folder:

Windows\Profiles\username\LocalSettings\Application Data\Microsoft\Forms

 In the Forms folder, click the Frmcache.dat file, and then press DELETE. Close Windows Explorer.

When you start Outlook, a new Frmcache.dat file is automatically created.

<div class="references_section">