Microsoft KB Archive/189257

= Kernel32.dll error checking mail with IBM dialer =

Article ID: 189257

Article Last Modified on 3/8/2007

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q189257





Note These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
In Microsoft Outlook 98, you try to connect to the mail server at the IBM Global Network by using the dialer program that was provided when you initially subscribed to the service. After the connection is made, you immediately receive the following error message:

OUTLOOK caused an Invalid Page Fault in module KERNEL32.DLL at 015f:bff9d709



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1
The IBM dialer creates a Windows Dial-up Networking connection during the configuration. This connection is used by the dialer when you click Connect. You can use this connection to connect to the IBM Global Network prior to starting Outlook and before checking for mail. If you choose to connect to the IBM Global Network using this method, you will remain connected to the Internet after you exit Outlook.

To use the Dial-up connection created by the IBM dialer, follow these steps:
 * 1) Double-click My Computer, and then click Open.
 * 2) Double-click the Dial-up Networking folder, and then double-click the connection that is named IBM Global Network.
 * 3) Make sure that the account information and the password are typed correctly, and then click Connect.
 * 4) Start Outlook.
 * 5) On the Tools menu, point to Send And Receive, and then click IBM Global Network.

Method 2
You can configure a new, separate dial-up network connection for the IBM Global Network by using the Dial-up Networking Wizard.

To use an alternate dial-up connection rather than the one that is created by the IBM dialer, follow these steps:
 * 1) On the Tools menu, click Accounts. Click the account that you have defined for the IBM Global Network, and then click Properties.
 * 2) Click the Connection tab, and then click to select the newly created dial-up connection under Modem.
 * 3) Click OK, and then click Close.

For more information about how to configure a dial-up network connection, click the following article number to view the article in the Microsoft Knowledge Base:

138789 How to connect to the Internet in Windows 95 and Windows 98

For more information about how to connect to the Internet by using Outlook, click the following article number to view the article in the Microsoft Knowledge Base:

179950 How to set up Internet mail accounts



MORE INFORMATION
The creation of a dial-up connection to the IBM Global Network requires that Domain Name Service (DNS) server addresses be configured. For more information about these addresses, contact IBM Global Network Customer support at 800-821-4612. Alternatively, visit the following Web site:

http://www.attbusiness.net/index.cfm?fuseaction=terms.home&term_id=7688



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: 98 OL98

Keywords: kbprb KB189257

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