Microsoft KB Archive/259023

= Error Message: Cannot Connect to the Registry for the Site Server List Builder Service... =

Article ID: 259023

Article Last Modified on 5/6/2000

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APPLIES TO


 * Microsoft Site Server 3.0 Standard Edition

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This article was previously published under Q259023



SYMPTOMS
When you start Direct Mailer, the following error message occurs when you try to log in:

Error: &quot;Cannot connect to the registry for the Site Server List Builder Service. The registry exists on the computer on which List Builder Service is running.&quot;

NOTE: This error message may also occur on multi-homed servers. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

216224 Using Direct Mailer with Multi-Homed Servers



CAUSE
Depending on the authentication method that you selected for the membership instance when you created the Direct Mailer instance, the account information settings or the user-supplied account information may be invalid.



RESOLUTION
If Windows NT authentication is selected for the membership instance, do the following:
 * 1) In the Site Server Microsoft management Console (MMC), select the membership instance that corresponds to the site.
 * 2) In the Direct Mail Instance Properties dialog box, click the General tab to view the username and password information. This needs to be set to a local machine account and password.
 * 3) Choose the Check Password option to verify the account credentials have been entered correctly.
 * 4) When you open Direct Mailer, make sure that the computer name specified in the opening dialog box is set to the local server name, and not \\domain\.

