Microsoft KB Archive/934280

= Error message when you try to install a hotfix or an update on a client computer that is running Microsoft Dynamics CRM 3.0: &quot;You do not have permission to update Windows XP&quot; =

Article ID: 934280

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you try to install a hotfix or an update on a client computer that is running Microsoft Dynamics CRM 3.0, the hotfix or update is not installed. Additionally, you receive the following error message:

You do not have permission to update Windows XP. Please contact a system administrator.



CAUSE
This issue may occur if one of the following conditions is true:
 * You are not logged on to the client computer as a user who has local administrator permissions.
 * The domain Group Policy applied to the client computer is too restrictive for the domain user to install a hotfix or an update.



RESOLUTION
To resolve this issue, follow these steps:  Verify that the user who is trying to install the hotfix or the update has local Administrator permissions. To do this, follow these steps:  Click Start, click Run, type compmgmt.msc in the Open box, and then click OK. Expand System Tools. Expand Local Users and Groups. Click Groups. Right-click Administrators, and then click Properties. Verify that the user is a member of the Administrators group, and then click OK.

Note If the user is not a member of the Administrators group, log off the Microsoft Dynamics CRM user, and then log on as a user who is a member of the Administrators group. After you are logged on as a user who has Administrator permissions, add the Microsoft Dynamics CRM user to the local Administrators group.</li></ol> </li> Verify that the domain Group Policy is not too restrictive to install a hotfix or an update. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, point to All Programs, point to Administrative Tools, and then click Active Directory Users and Computers.</li> Right-click the domain, and then click Properties.</li> Click the Group Policy tab.</li> Click Default Domain Policy, and then click Edit.</li> Expand Computer Configuration.</li> Expand Windows Settings.</li> Expand Security Settings.</li> Expand Local Policies.</li> Double-click User Rights Assignment.</li> Locate the following policies, and then add the Administrators group to each policy: <ul> Backup Files and Directories</li> Restore Files and Directories</li> Manage auditing and security log</li> Take ownership of files or other objects</li> <li>Debug programs</li></ul> </li> <li>Close the Group Policy dialog box and the Active Directory Users and Computers dialog box.</li></ol> </li> <li>Click Start, click Run, type cmd in the Open box, and then click OK.</li> <li>At the command prompt, type the following commands, and then press ENTER after each command:

gpupdate /force

exit

</li> <li>Click Yes if you receive a message to restart the computer.</li></ol>

Additional query words: crm3 crm30 crm3.0

Keywords: kbtshoot kberrmsg kbpubtypekc kbmbsadministration kbmbsmigrate kbprb KB934280

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