Microsoft KB Archive/297139

= You Cannot Connect to Simple Mail Transfer Protocol Message Transfer Agent =

Article ID: 297139

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2002 Enterprise Edition
 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q297139





SYMPTOMS
When Mobile Information Server attempts to send a Simple Mail Transfer Protocol (SMTP) message by using Outlook Mobile Access from an Exchange Server 5.5 computer by using Collaboration Data Objects (CDO), the following event ID message is logged in the Application event log:

Event Type: Error

Event Source: SMTPCONN

Event Category: None

Event ID: 548

Date: 4/26/2001

Time: 5:53:11 AM

User: N/A

Computer: MISSERVER

Description:

Mobile Information Server SMTP Connector Service could not connect to SMTP Message Transfer Agent. Check that the SMTP service is correctly configured and is running.



CAUSE
This problem can occur due to CDO problems on the Exchange Server 5.5 computer.

This problem can also occur due to a hardware problem on the Mobile Information Server computer, for example, Mobile Information Server is unable to write to disk, or there is a network failure.



RESOLUTION
To resolve this problem, check the following settings on your server to ensure CDO functionality:  Ensure that Outlook Web Access (OWA) functions Name resolution Remote procedure call (RPC) Connectivity

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 Permissions

For additional information about troubleshooting, click the article numbers below to view the articles in the Microsoft Knowledge Base:

200525 Using NSlookup.exe

180099 Troubleshooting LMHOSTS Name Resolution Issues

175892 XWEB: Permissions Required for Outlook Web Access

167260 XCLN: How to Use RPCPing to Test RPC Communication

154690 How to troubleshoot Event ID 9, Event ID 11, and Event ID 15 error messages

125329 XWEB: Deployment and Troubleshooting Outlook Web Access (OWA)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: mmis mis

Keywords: kbbug KB297139

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