Microsoft KB Archive/935896

= When the Health Service (HealthService.exe) runs timed scripts in System Center Operations Manager 2007, high memory usage may occur =

Article ID: 935896

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft System Center Operations Manager 2007

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SYMPTOMS
When the Health Service (HealthService.exe) runs timed scripts in Microsoft System Center Operations Manager 2007, high memory usage may occur. This problem occurs when you use a System Center Operations Manager 2007 Management Pack that was converted from a Microsoft Operations Manager 2005 Management Pack. The Health Service restarts because the monitored threshold of this service is breached.

Note You can see the leak by checking the following performance counters:
 * Private Bytes
 * Virtual Bytes

To check these performance counters, examine the Process object in Performance Monitor.



CAUSE
This problem occurs because the MOMModules.dll module does not correctly manage allocated memory.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Hotfix installation instructions
This hotfix must be installed on each computer that meets any of the following criteria:
 * The computer is a System Center Operations Manager agent.
 * The computer is a System Center management server.
 * The computer is a System Center gateway server.

You must manually update each management server and gateway server in your management groups. However, you can use the System Center Operations Manager 2007 Administrator Console to install the hotfix on agent computers. You can see a list of agents that can be automatically updated in the &quot;Operations Manager Console\Administration\Device Management\Pending Management&quot; folder.

How to manually install this hotfix

 * 1) Copy the SystemCenterOpsMgr07-RTM-KB935896-X86-AMD64-ENU.msi file to a local folder or to a shared network folder.
 * 2) Run the SystemCenterOpsMgr07-RTM-KB935896-X86-AMD64-ENU.msi file on each applicable computer. You can run the SystemCenterOpsMgr07-RTM-KB935896-X86-AMD64-ENU.msi file from Windows Explorer or at a command prompt.

Note System Manager Operations Manager 2007 will restart the services after the hotfix is installed.

How to use the Administrator Console to install the hotfix on agent computers

 * 1) Make sure that the manual installation property is enabled for the &quot;Operations Console Pending Management&quot; folder.
 * 2) In the agent-managed computers folder, right-click the agent, and then click Update Agent Settings. The agent will be updated shortly.

For agents that are installed after the hotfix is applied on the servers, you can manually update the agent, or you can use the Administrator Console to update the agent.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007, x64-based version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc kbexpertiseinter KB935896

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