Microsoft KB Archive/816255

= The session stops responding when you try to access a remote file by using the SMB protocol on a Windows 2000-based computer =

Article ID: 816255

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
On a Microsoft Windows 2000-based computer, when you try to access a remote file by using the Server Message Block (SMB) protocol, the session may stop responding. For example, this problem may occur if you use a program that uses named pipes, where periodically, the program may stop responding, and you may receive the following error message:

Named pipe server is not available.



CAUSE
This problem occurs because of a deadlock issue in the SMB redirector.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  04-Jun-2003  18:20  5.0.2195.6738      42,256  Basesrv.dll 17-Jan-2003 17:06  5.0.2195.6656     236,304  Cmd.exe 04-Jun-2003 18:20  5.0.2195.6660     233,232  Gdi32.dll 04-Jun-2003 18:20  5.0.2195.6741     711,440  Kernel32.dll 04-Feb-2003 21:15  5.0.2195.6661      29,264  Mountmgr.sys 04-Jun-2003 18:18  5.0.2195.6752     407,792  Mrxsmb.sys 04-Jun-2003 18:20  5.0.2195.6751     333,072  Msgina.dll 04-Jun-2003 18:20  5.0.2195.6741     483,600  Ntdll.dll 04-Jun-2003 18:17  5.0.2195.6752   1,695,296  Ntkrnlmp.exe 04-Jun-2003 18:18  5.0.2195.6752   1,694,336  Ntkrnlpa.exe 04-Jun-2003 18:18  5.0.2195.6752   1,715,264  Ntkrpamp.exe 04-Jun-2003 18:17  5.0.2195.6752   1,672,832  Ntoskrnl.exe 04-Jun-2003 18:18  5.0.2195.6752     168,496  Rdbss.sys 08-Apr-2003 06:54  5.0.2195.6701      90,232  Rdpwd.sys 30-May-2003 00:22  5.0.2195.6748   4,576,256  Sp3res.dll 04-Jun-2003 18:20  5.0.2195.6688     403,216  User32.dll 04-Jun-2003 18:20  5.0.2195.6745     385,808  Userenv.dll 02-Jun-2003 22:26  5.0.2195.6751   1,628,816  Win32k.sys 30-May-2003 00:25  5.0.2195.6750     181,520  Winlogon.exe 04-Jun-2003 18:20  5.0.2195.6752     243,984  Winsrv.dll 04-Jun-2003 18:20  5.0.2195.6741     711,440  Kernel32.dll 04-Jun-2003 18:20  5.0.2195.6741     483,600  Ntdll.dll 04-Jun-2003 18:20  5.0.2195.6751   1,628,816  Win32k.sys 04-Jun-2003 18:20  5.0.2195.6752     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB816255

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