Microsoft KB Archive/129971

= "SU" Error Message List for Windows 95, Windows 98, and Windows Me Setup =

Article ID: 129971

Article Last Modified on 8/6/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q129971



SUMMARY
This article contains a list of the error messages that you may receive when you run the Setup procedure in Windows 95, Windows 98, Windows 98 Second Edition, or Windows Millennium Edition (Me). This article also describes how to resolve some of the error message behaviors.



MORE INFORMATION
The following sections describe error messages that you may receive when you run the Setup procedure and how to resolve some of the behaviors.

SU0010
Warning SU0010

Setup has detected a Boot Manager partition on your computer. If you set up Windows, you will not be able to use Boot Manager. For more information, quit Setup, and read SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:

271240 Windows Millennium Edition Setup.txt File Contents

232018 Windows 98 Second Edition Setup.txt File

179756 Windows 98 Setup.txt File

305710 Windows 95 Setup.txt File

SU0011
Warning SU0011

Setup has detected a password-protected partition on your hard disk. To set up Windows 95 (or Windows 98), you first need to remove the password protection. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:

271240 Windows Millennium Edition Setup.txt File Contents

232018 Windows 98 Second Edition Setup.txt File

179756 Windows 98 Setup.txt File

305710 Windows 95 Setup.txt File

SU0012
Warning SU0012

Setup detected an OS/2 or Windows NT file system partition on your hard disk. Files on this partition will not be available when you use Windows 95 (or Windows 98). For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:

271240 Windows Millennium Edition Setup.txt File Contents

232018 Windows 98 Second Edition Setup.txt File

179756 Windows 98 Setup.txt File

305710 Windows 95 Setup.txt File

SU0013
Error SU0013

Setup could not create files on your startup drive and cannot set up Windows. If you have HPFS or Windows NT file system, you must create an MS-DOS boot partition. If you have LANtastic server or SuperStor compression, disable it before running Setup. See SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

You may receive this error message if you install Windows 95 over Windows 95 OSR2 and you are using the FAT32 file system on your hard disk. You may also receive this error message if you are running EZ Drive and you have the Floppy Boot Protection option enabled in EZ Drive. To resolve this behavior, disable the Floppy Boot Protection option in EZ Drive. For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

267782 Norton AntiVirus 7.0 Corporate Edition Prevents Upgrade

200119 Err Msg: Setup Cannot Create Files on Your Startup Drive and Cannot Set Up Windows 98

188166 Error Message "SU0013" Running Setup on Toshiba Tecra Computer

To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:

271240 Windows Millennium Edition Setup.txt File Contents

232018 Windows 98 Second Edition Setup.txt File

179756 Windows 98 Setup.txt File

305710 Windows 95 Setup.txt File

SU0014
Warning SU0014

Setup has found a hardware device on your computer that is not responding. To try this device again, click Continue.

If you cannot resolve this behavior, quit Setup and any other programs that are running, shut down your computer, and then start your computer again. After your computer starts, run Setup again and choose Safe Recovery when you are prompted.

For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:

136747 SU0014 Error When Detection Reaches 100 Percent Complete

120388 Windows 95 Setup Err Msg: Warning SU-0014...

SU0015
Warning SU0015

Setup detected a Windows NT file system partition on your hard disk. Files on this partition will not be available when you use Windows 95 (or Windows 98).

SU0016
Warning SU0016

Setup has detected OS/2 files on your computer. If you set up Windows 95 (or Windows 98), you may not be able to use OS/2. For more information, quit Setup and read SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:

271240 Windows Millennium Edition Setup.txt File Contents

232018 Windows 98 Second Edition Setup.txt File

179756 Windows 98 Setup.txt File

305710 Windows 95 Setup.txt File

SU0018
Error SU0018

Setup could not create files on your startup drive and cannot set up Windows.

There may be too many files in the root directory of your startup drive, or your startup drive letter may have been remapped by network or compression software. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:

271240 Windows Millennium Edition Setup.txt File Contents

232018 Windows 98 Second Edition Setup.txt File

179756 Windows 98 Setup.txt File

305710 Windows 95 Setup.txt File

SU0019
Warning SU0019

Setup has found commands in your AUTOEXEC.BAT or CONFIG.SYS files that are not compatible with Windows.

Setup creates backup copies of your existing Autoexec.bat and Config.sys files and creates new files, if necessary.

SU0129
Error SU0129

Setup was unable to determine your computer's hardware configuration. Setup cannot continue and will now close.

To resolve this behavior, shut down your computer, run Setup again, and then choose the Safe Recovery option. For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:

186738 Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message

SU0130
Warning SU0130

Please make sure that your User name, Beta ID, and Password are correct.

SU0133
Warning SU0133

Setup was unable to determine your system configuration by using full detection. Would you like to try again using minimal detection?

Note: If this doesn't work, run Setup again and choose Safe Recovery when prompted.

For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:

186738 Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message

258560 Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message

262793 Cannot Cancel Saving System Files When Installing Windows Millennium Edition

262381 How to Troubleshoot Computer Hangs During Hardware Detection

SU0135
Warning SU0135

Setup was unable to properly identify all your hardware. To confirm your hardware settings, click Change Computer Settings.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

262381 How to Troubleshoot Computer Hangs During Hardware Detection

SU0136
Warning SU0136

Setup was unable to initialize Windows Help. Help may not be available during Windows Setup.

SU0139
Warning SU0139

The directory you specified contains a version of Windows with a different character set. Setup cannot upgrade this version. Please choose a different directory.

SU0141
Warning SU0141

Setup could not copy files needed for your startup disk. You can still continue with Setup without creating the startup disk. Click OK to continue.

SU0142
Warning SU0142

Setup did not find enough free directory entries in the root of the following drives. Please delete some files or directories to make enough room. Setup needs at least more free entries on drive.

SU0147
Warning SU0147

Setup did not find enough free directory entries in the root of your startup drive. Please delete some files or directories to make enough room, and then run Setup again. Setup needs at least X more free entries on this drive. Where "X" is a replaceable parameter.

SU0151
Warning SU0151

Setup could not verify that your computer has the minimum amount of memory (RAM) required to run Windows 95 (or Windows 98). Do you want to continue with Setup?

SU0152
Warning SU0152

Your computer has X bytes of memory (RAM). Windows 95 (or Windows 98) requires a minimum of X bytes. You must install more memory before setting up Windows 95 (or Windows 98).

SU0153
Warning SU0153

Drive X, the host drive for the compressed X drive, must have at least X bytes free to set up Windows. Free some disk space, and then run Setup again.

SU0156
Warning SU0156

Setup has found Pen Extensions 1.0 installed on your computer. If you proceed with Setup, these will be removed. To continue with Setup, click OK. To quit Setup, click Cancel.

SU0159
Warning SU0159

The directory X you specified contains a Windows NT installation. Setup cannot install Windows in this directory. Please choose a different directory.

For additional information about dual boot with Windows NT, click the article numbers below to view the articles in the Microsoft Knowledge Base:

153762 How to Set Up Dual Boot After You Install Windows NT

221061 Cannot Dual Boot Windows 2000 on a Shared Partition

289283 Description of Supported Windows Dual-Boot Configurations

243896 How to Dual Boot Windows 98 and Windows NT 4.0 with FAT16 or NTFS Volumes

293401 How to Enable Dual Boot After You Install Windows Me on a Windows 2000-based Computer

155034 Dual-Booting Between Windows NT Workstation 4.0 and Windows 95

SU0160
Warning SU0160

The directory X which is needed to install Windows into already contains a Windows installation. Please choose a different installation directory.

SU0161
Warning SU0161

The directory X which is needed to install Windows into already contains a Windows installation. Setup will choose a directory for you, which you can change later.

SU0162
Warning SU0162

The directory X contains a Windows NT installation. Setup cannot install into this directory. Setup will choose a directory for you, which you can change later.

For additional information about dual boot with Windows NT, click the article numbers below to view the articles in the Microsoft Knowledge Base:

153762 How to Set Up Dual Boot After You Install Windows NT

221061 Cannot Dual Boot Windows 2000 on a Shared Partition

289283 Description of Supported Windows Dual-Boot Configurations

243896 How to Dual Boot Windows 98 and Windows NT 4.0 with FAT16 or NTFS Volumes

293401 How to Enable Dual Boot After You Install Windows Me on a Windows 2000-based Computer

155034 Dual-Booting Between Windows NT Workstation 4.0 and Windows 95

SU0163
Warning SU0163

The directory X you specified contains an MS-DOS installation. Please choose a different directory.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

289283 Description of Supported Windows Dual-Boot Configurations

SU0164
Warning SU0164

Setup cannot upgrade the version of Windows in %1, because you are running Windows from a different directory. Please choose a different directory.

SU0165
Warning SU0165

The specified path contains an invalid character (for example, \344, \374, \366, \350, \343, \346). Please specify a valid path.

SU0167
Warning SU0167

The specified directory contains a directory named 'desktop' that you must move or rename before Setup can continue. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

187580 "SUWIN Warning SU0167" Message During Windows 98 Setup

224836 "SUWIN General Protection Fault" Error Messages During Windows 95 or Windows 98 Setup

SU0168
Warning SU0168

Your computer already has an operating system installed, which cannot be upgraded by this version of Setup. Please obtain the Windows 95 (or Windows 98) Upgrade.

For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

225252 Err Msg: Your Computer Already Has an Operating System

SU0325
Warning SU0325

Windows Millennium setup cannot continue.

This issue can be caused by a corrupted .cab file that has been copied to the hard disk. This corruption can be caused by a virus or by failing hardware, but is most likely to be caused by a scratched, dirty, or damaged CD-ROM.

For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

270593 Error SU0325 When Windows Me Setup Is 10 Percent Complete

SU0335
Error SU0335

Setup could not determine your hardware settings. There may be a missing or damaged Setup file or there may not be enough memory to continue. Free some memory and then run Setup again.

SU0343
Warning SU0343

Setup could not create X. Make sure you specified a valid drive letter and directory name. Also make sure the directory name does not conflict with existing files on your drive.

SU0344
Warning SU0344

The Windows directory X you have specified does not currently exist. Please verify that the path is correct.

SU0346
Warning SU0346

Setup cannot upgrade Windows. The directory X does not contain a valid Windows installation. Please specify another directory.

SU0347
Warning SU0347

Setup cannot upgrade Windows in. You must have version 3.0 of Windows or later in order to upgrade. Specify another directory in the New Directory box.

SU0349
Error SU0349

A mismatched SETUPX.DLL is loaded. Setup cannot continue. Quit all Windows and MS-DOS-based programs, and then try again. Or quit Windows and then run Setup from MS-DOS.

For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

299961 Error Message: Mismatched Setupx.dll Is Loaded - Setup Cannot Continue

SU0350
Error SU0350

Setup was unable to display the Nondisclosure Agreement. Setup will now close.

Problem
This issue can occur because of issues with the License.txt file or because the computer is running low on memory. For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

311009 Error Message: Error SU0350 Setup Was Unable to Display the Nondisclosure Agreement

SU0358
Error SU0358

Setup detected one or more MS-DOS-based programs running on your computer. Close your MS-DOS programs, and then click OK to continue. Or, click Cancel to quit Setup.

For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

185354 Err Msg: Setup Detected One or More MS-DOS-Based Programs...

131663 Setup Error Message: Error SU0358

SU0360
Warning SU0360

Setup could not create X. Type a drive letter and directory name to specify where you want to set up Windows 95 (or Windows 98). An example of a valid entry is C:\WINDOWS.

SU0361
Warning SU0361

A Windows registry file was found. If Windows 95 (or Windows 98) is installed in another directory, continuing with Setup will disable it. Do you want to continue?

SU0362
Warning SU0362

It is not recommended that Setup continue without the proper amount of disk space free. If you continue, Setup may run out of disk space and not complete successfully.

SU0365
Warning SU0365

This option may remove drivers that are needed for your computer to start, including commands that might start a network.

SU0366
Warning SU0366

This option disables some of the commands in your AUTOEXEC.BAT and CONFIG.SYS files to ensure that Windows 95 (or Windows 98) installs correctly and uses the fastest drivers.

SU0369
Warning SU0369

Setup will now remove all optional components. In a later screen you will be able to select which components to install. Continue?

SU0370
Warning SU0360

Windows cannot be installed onto a network drive in this mode. Type a local drive letter and directory name to specify where you want to set up Windows 95 (or Windows 98). An example of a valid entry is C:\\WINDOWS.

SU0403
Error SU0403

Didn't find file X to convert to new registry format.

SU0404
Error SU0404

Setup is already running.

SU0406
Error SU0406

Windows 95 (or Windows 98) requires at least a 386 processor to run.

SU0409
Error SU0409

Cannot find the X file.

SU0409
Warning SU0409

Windows Setup was unable to update your system files. This may be caused by virus detection that is built in to your computer, or by virus detection software running on your computer. To disable built in virus detection, you will need to run the configuration program that came with your computer, or contact your computer's manufacturer. To disable virus- detection software running on your computer, you may need to remove the lines that start the program from your AUTOEXEC.BAT or CONFIG.SYS files. After you have disabled the virus detection, restart your computer, and then run Setup again.

SU0409
You may receive this error message if the WildFile Inc. GoBack program is installed on your computer. It is recommended that you disable the program before you proceed with Setup.

SU0410
Error SU0410

Cannot open X. This file may be missing or damaged, or there may not be enough memory to continue. Free some memory and then try again. Setup will now close.

For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

189143 PRB: Error During Preinstallation of Third-Party Driver

SU0433
Error SU0433

Setup could not load the required INF files. Setup will now close.

SU0434
Error SU0434

Error loading INF files X.

SU0507
Error SU0507

The following problem occurred while Setup was analyzing your computer: Setup cannot continue and will now close.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

132186 Cannot Install/Upgrade Windows 95 from GUI on IBM Aptiva 710

SU0515
Error SU0515

Setup was unable to configure your network components. To continue without network support, click Yes. To quit Setup, click No.

SU0516
Warning SU0516

Setup ran into problems while trying to set up the following device on your computer: X

Setup will attempt to install this device later. If problems persist, run Setup again and choose Safe Recovery when prompted. Click OK to continue.

SU0700
Warning SU0700

You cannot upgrade Windows in AT mode setup. Specify another directory in the New Directory box.

SU0701
Warning SU0701

You cannot do upgrade Setup over English mode Windows. Specify another directory in the New Directory box, or quit Setup and turn it into Japanese mode, then run Setup again.

SU5019
Setup Error SU5019. Control Data Corrupt.

SU5038
Error in command line.

You may receive this error message if there is a Setup command line error. For example, if there are invalid arguments passed to Setup.exe.

SU8072
Error SU8072

Setup could not find UI resources.

SU8073
Error SU8073

Character Windows could not start.

SU8074
Error SU8074

Setup encountered an error with a window class or window creation.

SU8075
Error SU8075

The display failed to switch to graphics mode.

SU8077
Error SU8077

Setup encountered an invalid HINSTvalue.

SU8078
Error SU8078

The UI was initialized twice.

SU8079
Error SU8079

An unknown error occurred.

SU8080
Error SU8080

Exit by user request.

SU8128
Warning SU8128

The directory X cannot be created because a file already exists with that name. Click OK to rename the file X to Y. Click Cancel to quit Setup.

SU8129
Warning SU8129

The drive X is compressed using a beta version of DoubleSpace. Please update this drive to the released version, or uncompress it before installing Windows.

SU8130
Warning SU8130

The drive X is a partially converted DriveSpace drive. Please finish converting this drive before installing Windows.

SU995038
Invalid command option specified. Please check the command line and try again, or type setup /? for help on the Setup command options. (ox13ae)

Change Directory
You cannot select another directory when running Windows 95. If you need to install Windows to a different directory, you must run Setup from MS-DOS.

Crosslinked Files
There is a crosslinked file on drive X. Please run SCANDISK.EXE from Setup disk 1 or the Windows CD-ROM to fix the problem. Setup cannot continue.

Directory Already Exists
The directory X already exists. If you continue, files in this directory may be overwritten. Do you want to continue with the specified directory?

Machine Directory
You need to specify a machine directory to continue.

Problem with Drive
There seems to be a problem with drive X. Please run ScanDisk or CHKDSK to fix the problem. Setup cannot continue.

UPI
A Product Identification Number is required to set up Windows 95 (or Windows 98).

Virtual Machine
%s cannot run from an MS-DOS Prompt within Windows. Run %s from Windows.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: suwin

Keywords: kberrmsg kbfaq kbinfo kbsetup KB129971

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