Microsoft KB Archive/197265

= OL2000: (CW) MAPI Was Unable to Load the Information Service =

Article ID: 197265

Article Last Modified on 9/24/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197265



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook you will see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
When you try to start Microsoft Outlook and you use the Microsoft Outlook Support for Lotus cc:Mail, you may receive either of the following error messages:

An unexpected error has occurred. MAPI was unable to load the information service CCDB8.DLL. Be sure the service is correctly installed and configured.

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Unable to locate your default mail folders. Outlook could not start because a location to send and receive mail could not be found. To add a location, such as a personal folder, double-click the Mail icon in Windows Control Panel.



CAUSE
You do not have Personal Folders in your profile.



RESOLUTION
To resolve this behavior, add Personal Folders to your profile. To do so:
 * 1) Click Start, point to Settings, and click Control Panel.
 * 2) Double-click the Mail (or Mail And Fax) icon, and then on the Services tab click Show Profiles.
 * 3) Click to select the profile you to which you want to add a new Personal Folders file, and then click Properties.
 * 4) On the Services tab, click Add.
 * 5) In the Available Information Services list, click Personal Folders, and then click OK.
 * 6) Type a name for your new Personal Folders file with a .pst extension, and then click Open.
 * 7) In the Personal Folders dialog box, change the name for this Personal Folders file if you want to do so, click OK, and then click OK again.



MORE INFORMATION
For additional information about Profiles and Personal Folders, click the article numbers below to view the articles in the Microsoft Knowledge Base:

195478 OL2000: (CW) User Profiles and Information Services

195782 OL2000: Working with Personal Folders

195717 OL2000: (CW) How to Create a New Personal Folders File For Outlook

Additional query words: error err msg

Keywords: kbprb KB197265

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