Microsoft KB Archive/824677

= You may receive a &quot;Cannot find this item, it may be deleted&quot; error message when you use Microsoft Outlook Web Access to move or to copy an e-mail message in Exchange 2000 Server or in Exchange Server 2003 =

Article ID: 824677

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
The subject line of an e-mail message in the Inbox contains a number and a tilde (~). For example, the Subject box includes the following text: 1~1. You use Microsoft Outlook Web Access 2003 or Microsoft Outlook Web Access 2000 to move or to copy this message from the Inbox to a new folder. If the name of the folder includes Double-Byte Character Set (DBCS) characters, you may receive the following error message:

Cannot find this item, it may be deleted

Subsequently, the copy or move operation fails.

If you set the language setting for the computer to English-United States, this problem does not occur.



Update rollup information
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.     Date         Time   Version            Size    File name --  15-Oct-2003  07:31  6.0.6521.0      3,915,776  Cdoex.dll 15-Oct-2003 07:25  6.0.6521.0        851,968  Davex.dll 15-Oct-2003 07:25  6.0.6521.0         53,248  Davexpc.dll 15-Oct-2003 07:22  6.0.6521.0        131,072  Drviis.dll 15-Oct-2003 07:22  6.0.6521.0        577,536  Dsaccess.dll 15-Oct-2003 06:33  6.0.6521.0        184,320  Dscmsg.dll 15-Oct-2003 06:33  6.0.6521.0        962,560  Emsmdb32.dll 15-Oct-2003 07:25  6.0.6521.0      2,179,072  Ese.dll 15-Oct-2003 07:25  6.0.6521.0         40,960  Eseperf.dll 08-Sep-2003 10:18                      6,991  Eseperf.hxx 15-Oct-2003 07:25                    391,634  Eseperf.ini 15-Oct-2003 07:31  6.0.6521.0      3,575,808  Excdo.dll 15-Oct-2003 07:22  6.0.6521.0        262,144  Exmime.dll 15-Oct-2003 07:25  6.0.6521.0        143,360  Exodbesh.dll 15-Oct-2003 07:25  6.0.6521.0         57,344  Exodbpc.dll 15-Oct-2003 07:25  6.0.6521.0        200,704  Exodbprx.dll 15-Oct-2003 07:25  6.0.6521.0      2,179,072  Exoledb.dll 15-Oct-2003 07:20  6.0.6521.0         81,920  Exosal.dll 15-Oct-2003 07:25  6.0.6521.0        307,200  Exprox.dll 15-Oct-2003 06:36  6.0.6521.0        143,360  Exschema.exe 15-Oct-2003 07:25  6.0.6521.0        315,392  Exsmtp.dll 15-Oct-2003 06:38  6.0.6521.0        675,840  Exwform.dll 15-Oct-2003 07:23  6.0.6521.0         40,960  Jcb.dll 15-Oct-2003 06:13  6.0.6521.0         49,152  Mdbevent.dll 15-Oct-2003 06:30  6.0.6521.0      2,285,568  Mdbmsg.dll 15-Oct-2003 06:15  6.0.6521.0         32,768  Mdbrole.dll 15-Oct-2003 07:23  6.0.6521.0         24,576  Mdbtask.dll 15-Oct-2003 07:19  6.0.6521.0         94,208  Peexch50.dll 15-Oct-2003 07:20  6.0.6521.0        397,312  Phatcat.dll 15-Oct-2003 07:23  6.0.6521.0        532,480  Reapi.dll 15-Oct-2003 07:25  6.0.6521.0        311,296  Resvc.dll 15-Oct-2003 07:21  6.0.6521.0      4,657,152  Store.exe 15-Oct-2003 06:38  6.0.6521.0      3,735,552  Wmtemplates.dll Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date         Time   Version            Size    File name --  22-Aug-2003  08:07  6.5.6980.20     1,064,960  Davex.dll 22-Aug-2003 08:11  6.5.6980.20     3,618,816  Excdo.dll 22-Aug-2003 08:07  6.5.6980.20     2,536,960  Exoledb.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XCCC

Keywords: kbhotfixserver kbqfe kbexchowa kbqfe kbfix kbbug kbpubtypekc KB824677

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