Microsoft KB Archive/331483

= OL2002: You Cannot Use the Quick Key Search in a Large Shared Inbox Folder =

Article ID: 331483

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q331483



SYMPTOMS
If you view the Inbox, and then click any letter on the keyboard while you are using Outlook 2002, Outlook 2002 is supposed to quickly sort to items that start with the previously clicked letter. This function is known as a quick key search and should work for any column that is selected in the current view. You may notice that this functionality does not work as expected when you view the contents of a large shared Inbox that belongs to another user if the shared mailbox is on a different Microsoft Exchange.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.      Date         Time    Size       File name -  11-Nov-2002  23:24   2,287,332  Outlook.msp 12-Nov-2002 00:59   5,154,032  Outlookff.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version            Size    File name --  19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll 11-Oct-2002 22:14  10.0.4608.0       346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0       137,800  Impmail.dll 08-Nov-2002 21:47  10.0.4705.0       539,208  Outlcm.dll 08-Nov-2002 21:47  10.0.4705.0     6,314,568  Outllib.dll 11-Oct-2002 22:14  10.0.4608.0        92,744  Outlmime.dll 13-Sep-2002 03:52  10.0.4510.0        47,688  Outlook.exe 08-Nov-2002 21:47  10.0.4705.0       121,416  Outlph.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Additional query words: OL2K, search, quick key, automatic, kb2HR1

Keywords: kbqfe kbhotfixserver kbofficexppresp3fix kbfix kbbug KB331483

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