Microsoft KB Archive/236937

{|
 * width="100%"|

OFF2000: Error Message Starting Office Program or Program Quits in Windows NT

 * }

ID: Q236937

-

The information in this article applies to:


 * Microsoft Office 2000, on platform(s):
 * The Microsoft Windows NT operating system
 * Microsoft Word 2000
 * Microsoft PowerPoint 2000
 * Microsoft Outlook 2000
 * Microsoft FrontPage 2000 2000
 * Microsoft Excel 2000
 * Microsoft Access 2000

-

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS
In Microsoft Windows NT, when you try to run one of the Microsoft Office programs, the program may start and immediately quit, or you may receive one of the following error messages before the program quits:

Required registry information is missing and this application cannot run. Please rerun setup to correct this problem.

"-or-"

Cannot start Microsoft Outlook. Outlook cannot be configured because Administrator privileges are required for you to install some types of software on this computer. Before you can use Outlook, you must either log on to your computer as an Administrator and finish configuring Outlook, or ask your System Administrator to configure Outlook e-mail support for you.

"-or-"

Error 1402. Could not open key:

SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM Formats\MicrosoftllS. Verify that you have sufficient access to that key, or contact your support personnel.

CAUSE
The Windows NT Office security permissions are incorrectly set.

RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

To correct this problem, follow these steps:

Quit all Windows applications.

On the Start menu, click Run.

In the Open box, type regedt32 and click OK.

In the Registry Editor, select the following registry subkey (folder):

"HKEY_LOCAL_MACHINE\Software\Microsoft\Office" On the Security menu, click Permissions.

In the Registry Key Permissions dialog box, follow these steps:

 Click to select the Replace Permission on Existing Subkeys check box. Under Name, click Everyone. In the Type of Access list, click Full Control. Click OK.

Click Yes when you receive the following message:

Do you want to replace the permission on all existing subkeys within Office?

On the Registry menu, click Exit.

MORE INFORMATION
For additional information about how to troubleshoot error messages that appear when you run any Microsoft Office program, please click the article number below to view the article in the Microsoft Knowledge Base:

"Q200116 OFF2000: Troubleshooting Office Programs Under Windows NT 4.0" Additional query words: OFF2000

Keywords : kbdta wd2000

Version : WINDOWS:2000

Platform :

Issue type : kbprb

Technology : kbOSWinNT kbWordSearch kbAccessSearch kbOSWinSearch