Microsoft KB Archive/827498

= Disconnected Mapped Drive to a Shared Folder on a NetWare Server Is Not Displayed in Windows Explorer or My Computer =

Article ID: 827498

Article Last Modified on 8/29/2007

-

APPLIES TO


 * Microsoft Windows XP Professional

-





SYMPTOMS
In Windows XP Professional, if you map a drive to a shared folder on a server that is running Novell NetWare and then disconnect from the mapped network drive, the mapped network drive may be missing from Windows Explorer and from My Computer. The icon that represents the disconnected mapped network drive is not displayed as expected with a red X. As a result, you cannot click the icon in Windows Explorer or in My Computer to reconnect to the NetWare network drive.



CAUSE
This problem may occur if the both of the following conditions are true:
 * You map a drive to a shared folder on NetWare server, and you configure the mapped drive to use the Reconnect at logon option.
 * You use Novell NetWare Client version 4.83 to log on to your NetWare Novell Directory Services (NDS) environment, and you click to clear the Clear current connections check box on the NDS tab.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date         Time     Version        Size        File name

21-Aug-2003 17:01   6.0.2800.1263  8,347,648   Shell32.dll Note Because of file dependencies, this update requires Windows XP Professional Service Pack 1 (SP1).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB827498

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.