Microsoft KB Archive/306678

= OL2000: Outlook Stops Responding (Crash) When You Change a Folder After You Reset the Toolbar =

Article ID: 306678

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q306678



SYMPTOMS
If you use an Outlook COM Add-in to customize a standard toolbar and you switch between folders, Outlook 2000 may stop responding (crash).



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date       Time    Version     Size      File name --- 04-09-2001  11:12 none    2 647 552  Outlook.msp 04-09-2001 11:18 none    7 718 400  Outlook_Admin.msp 06-07-2001  9:11 none        2 882  Readme.txt After you install the hotfix, the following files will have the listed attributes or later:   Date           Time  Version       Size       File name      Platform --  31/01/2000   19:26   9.0.0.3731     196,661   Oladd.fae 05/04/2000  13:02   9.0.0.4005     192,561   Mimedir.dll 22/05/2000  17:35   None            70,617   Olxchng9.chm 23/05/2000  09:20   None           150,690   Olexchng.aw      23/05/2000   17:19   None           554,068   Outlhlp.aw      30/05/2000   12:53   None            26,643   Olsec9.chm 02/06/2000  04:45   9.0.0.4201      86,067   Envelope.dll 02/06/2000  05:30   9.0.0.4201      65,586   Sendto9.dll 14/06/2000  11:11   1.0.3.27        41,472   Bjablr32.dll 14/06/2000  11:12   3.2.0.27        61,952   Bjlog32.dll 14/06/2000  11:14   1.0.3.27       183,808   Emablt32.dll 19/06/2000  12:12   5.5.2652.65    808,720   Cdo.dll            WinNt 19/06/2000  12:49   5.5.2652.65    716,560   Cdo.dll            Win9x 07/07/2000  21:03   5.5.3138.0     528,656   Mspst32.dll        Win9x 07/07/2000  21:07   5.5.3138.0     602,384   Mspst32.dll        WinNt 31/08/2000  13:43   5.5.3142.0     154,112   Emsabp32.dll 08/01/2001  15:37   1.0.3.28        98,304   Bjsrch32.dll 08/02/2001  11:17   5.5.3153.0     454,144   Omi9.dll           Win9x 08/02/2001  11:21   5.5.3153.0     548,352   Omi9.dll           WinNT 21/05/2001  12:16   5.5.3157.0     623,104   Msmapi32.dll       Win9x 21/05/2001  12:20   5.5.3157.0     792,576   Msmapi32.dll       Winnt 01/06/2001  19:15   5.5.3159.0     131,344   Emsui32.dll 01/06/2001  19:15   8.30.3157.0    782,608   Outex.dll 06/06/2001  11:05   None           129,024   Out2ksec.mst 21/06/2001  16:01   9.0.0.5421      73,772   Rm.dll 13/07/2001  03:48   9.0.5512.0     368,691   Pstprx32.dll 27/07/2001  16:22   5.5.3163.0     540,944   Exsec32.dll 02/08/2001  18:46   5.5.3164.0     594,192   Emsmdb32.dll 31/08/2001  16:01   9.0.0.5630     127,027   Contab32.dll 31/08/2001  16:47   9.0.0.5630   5,328,946   Outllib.dll 31/08/2001  18:02   9.0.0.5630   1,675,315   Outllibr.dll



WORKAROUND
To work around this problem, use a custom toolbar instead of a standard toolbar with the Outlook COM Add-in.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB306678

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