Microsoft KB Archive/925138

= The accounting function of Windows System Resource Manager (WSRM) returns incorrect values in Windows Server 2003 x64 versions =

Article ID: 925138

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
When you use the accounting function of Microsoft Windows System Resource Manager (WSRM) in Microsoft Windows Server 2003 x64 versions, some of the values that WSRM returns are incorrect. For example, you may see values that resemble the following in the WSRM console:

Note In this example, the values that WSRM returns are abnormally large.

Note This problem only occurs on the Windows Server 2003 x64 versions. However, the hotfix is available for all the platforms listed in the &quot;Applies to&quot; section. When this hotfix is installed for the other platforms, it will also change the behavior of WMI.



CAUSE
The accounting function of WSRM uses 64-bit integer values that Windows Management Instrumentation (WMI) returns. However, WMI returns 32-bit integer values. Therefore, the upper 32 bits of the 64-bit integer value are not initialized and contain random data. The random data makes the 64-bit integer values incorrect.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
After you apply this hotfix, WMI returns the values in kilobytes instead of bytes.

Prerequisites
To apply this hotfix, you must have Windows Server 2003 SP1 installed on the computer.

Restart requirement
You must restart the Windows Management Instrumentation service and the Windows System Resource Manager service after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003presp1fix kbhotfixserver kbwinserv2003sp2fix KB925138

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