Microsoft KB Archive/297885

= Visio2000: Microsoft Office XP Upgrade Causes Visio to Stop Responding When Started =

Article ID: 297885

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q297885



SYMPTOMS
If you upgrade Microsoft Office 2000 to Microsoft Office XP, and then start Microsoft Visio 2000, you receive the following message

Please wait while Visio updates its directory cache.

and Visio stops responding when the progress bar is at 80% (percent).

-or-

The Windows Installer displays the following message

Preparing to install ...

and Visio never completely starts, because the message box never closes.



CAUSE
This problem occurs when any of the following conditions is true.

Case 1

 * 1) You install Office 2000.
 * 2) You install the non SR-1 version of Visio 2000.
 * 3) You install Office XP and choose to have Office 2000 removed during the Office XP installation.

NOTE: When you click Upgrade Now during the Office XP installation, Office 2000 is automatically removed.

Case 2

 * 1) You install Office 2000.
 * 2) You install Visio 2000 Service Release 1 (SR-1) by using the unattended installation package, Vis2000.msi.

NOTE: Vis2000.msi is only available on Select CDs.
 * 1) You install Office XP and choose to have Office 2000 removed during the Office XP installation.

Case 3

 * 1) You install Office 2000.
 * 2) You install the non SR-1 version of Visio 2000.
 * 3) You install Office XP and choose to keep Office 2000 installed during the Office XP installation.
 * 4) You uninstall Office 2000 at any time after the Office XP installation is finished.



RESOLUTION
To resolve this problem, use the appropriate methods for your situation.

Method 1: Reinstall Microsoft Visual Basic for Applications
To resolve this issue, reinstall the Windows Installer package for Visual Basic for Applications (VBA6.msi). To do this, follow these steps:  Quit all programs that are running on your computer, including any antivirus programs. Open the following folder on your Microsoft Visio CD:

\Install\Bin\SP\VBA

 Right-click Vba6.msi, and then click Install on the shortcut menu. Click OK when the installation is finished.

Method 2: Preventative Measure for Corporate Deployment
If you are deploying Office XP across a large number of computers, you can &quot;chain&quot; the installation of the Vba6.msi Windows Installer package onto the Office XP installation. This prevents the behavior from occurring in the first place.

For additional information about how to chain the Vba6.msi package, click the article number below to view the article in the Microsoft Knowledge Base:

298089 OFFXP: Visio Does Not Start After You Install Office XP



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prb hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't respond waiting stall stalls stalled

Keywords: kbbug kbpending KB297885

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