Microsoft KB Archive/186098

= OL97: Message Body Prints Only First Page to HP LaserJet 5L =

Article ID: 186098

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q186098



SYMPTOMS
When you print a mail message using the Memo style to a Hewlett Packard (HP) LaserJet 5L printer using the HP LaserJet 5L driver, the message body may not print. Only the first page may print correctly and then each of the following pages print only the page number.

This problem may also occur using the HP LaserJet 6L printer with the HP LaserJet 6L driver.



RESOLUTION
There are three methods to resolve this issue:


 * Install the HP Host-Based Driver
 * Install the HP LaserJet 4L Printer Driver (networked or local)
 * Change the Print Resolution

Install the HP Host-Based Driver
Download the latest HP 5L or 6L printer driver from HP and install the Host-Based driver. Contact HP for help with the installation of this printer driver.

For Information about how to contact Hewlett Packard, query in the Microsoft Knowledge Base for the following article:

65416 Hardware and Software Third Party Vendor Contact List, A-K

Install the HP LaserJet 4L Printer Driver for a Network Printer

 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Double-click to start the Add Printer Wizard. Click Next.
 * 3) Click to select Network printer, and then click Next.
 * 4) Type the network path or name for your printer. Click Next.
 * 5) Type a name for the printer or accept the name as is, and then click Next.
 * 6) You can also click Yes to print a test page when the installation is done, otherwise, click No and then click Next.

Install the HP LaserJet 4L Printer Driver for a Local Printer

 * 1) Click Start, and point to Settings, and then click printers.
 * 2) Double-click to start the Add Printer Wizard. Click Next.
 * 3) Click to select Local printer, and then click Next.
 * 4) On the Manufacturers window on the left, click to select HP. Under the Printers window on the right click to select HP LaserJet 4L, and then click Next.
 * 5) In the Available Ports window, verify the connection and click Next.
 * 6) Type a name for your printer or accept the current name, and then click Next.
 * 7) Click to select whether you want to print a test page for the printer, and then click Finish.

Change the Print Resolution
Using the HP LaserJet (PCL) printer driver, follow these steps:
 * 1) Click the Windows Start button, point to Settings, and then click Printers.
 * 2) Right-click the HP LaserJet 5L icon, and then click Properties on the shortcut menu.
 * 3) Click the Print Quality tab.
 * 4) Click Primarily Text Printing. Click OK.

Print again from Outlook.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.

Additional query words: blank empty sheet Hewlett-Packard header footer

Keywords: kbprb KB186098

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