Microsoft KB Archive/816942

= &quot;Unable to update public free/busy data&quot; error message when Outlook 2000 update your published free/busy information =

Article ID: 816942

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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SYMPTOMS
When Outlook tries to update your published free/busy information from your Outlook Calendar, you may receive the following error message:

Unable to update public free/busy data. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.

Note that the second and third sentences of this message may vary. This symptom may occur in some rare circumstances when you experience network issues.



RESOLUTION
The purpose of this fix is to make it possible for you to control the use of the &quot;Unable to Update Public Free/Busy Data&quot; dialog box when network issues cause this problem. This fix adds a Please do not show me this dialog again check box to the dialog box that you receive. If you click to select this check box, and then dismiss the dialog box, you will no longer see the free/busy messages if they are encountered by Outlook during background tasks. This setting does not affect free/busy errors that are encountered by Outlook at other times such as when you quit Outlook. If it must, Outlook updates free/busy information when it quits.

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Size       File name 01-Apr-2003 01:06  3,170,212  Outlookff.msp 01-Apr-2003 00:33  1,476,064  Outlookop.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name --  31-Oct-2002  16:15  9.0.0.7031     45,104  Recall.dll 28-Mar-2003 18:58  9.0.0.7527  5,337,138  Outllib.dll This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbenv kbprb kbhotfixserver KB816942

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