Microsoft KB Archive/304556

= &quot;Stop 1E&quot; Error in Win32k.sys When You Log Off =

Article ID: 304556

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q304556



SYMPTOMS
When you log off your Windows 2000-based computer, a &quot;Stop 1E&quot; error may occur in Win32k.sys.



CAUSE
This error occurs when a a null spwnd is passed to xxxFlushPalette.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size       File name ---  21-Aug-2001  07:33  5.0.2195.3914    222,480  Gdi32.dll 21-Aug-2001 07:33  5.0.2195.4182    707,856  Kernel32.dll 26-Jun-2001 04:17  3.10.0.103        47,808  User.exe 21-Aug-2001 07:33  5.0.2195.3914    379,664  User32.dll 21-Aug-2001 07:33  5.0.2195.3873    367,888  Userenv.dll 21-Aug-2001 07:31  5.0.2195.4184  1,642,160  Win32k.sys 18-Jul-2001 02:38  5.0.2195.3873    178,960  Winlogon.exe 21-Aug-2001 07:33  5.0.2195.4121    243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

Additional query words: kbShell

Keywords: kbhotfixserver kbqfe kbbug kbfix kbshell kbwin2000presp3fix kbwin2000sp3fix KB304556

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