Microsoft KB Archive/280564

= OFFXP: Setup.exe Stops Responding When Network Connection Is Interrupted =

Article ID: 280564

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q280564



SYMPTOMS
When you install Microsoft Office XP from a network, the Setup program may stop responding (crash) and you may have to completely reinstall Office.

Before Setup stops responding, the following (or similar) error message may appear:

Error 1316: A Network error occurred while attempting to read from the file: \\path\filename

When you click Retry, the error message may appear again or Setup may stop responding.



CAUSE
This problem can occur when you are installing Office from a network, and the network connection is interrupted. If you are installing Office on a computer running Microsoft Windows 98, Setup will run for a short time from memory and then stop responding if the network connection stays interrupted for more than a few minutes. If you are installing Office on a Microsoft Windows NT 4.0 or Windows 2000 computer, Setup will not stop responding, and will continue to run from cache memory. If you are installing Office on a computer running Windows Millennium Edition (Me), the computer may stop responding and you may have to restart the computer.



WORKAROUND
To work around this behavior, check your network connections for good connectivity, contact your system administrator or network provider to ensure that the network is functioning correctly, reconnect to the network and restart the Office Setup program.

Additional query words: prb WD2002

Keywords: kbprb KB280564

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