Microsoft KB Archive/90729

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Error Message Printing Envelopes to Citizen GSX-145 Printer

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Q90729

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c
 * Microsoft Windows versions 3.0, 3.1

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SUMMARY
If you use the Create Envelope command in Word for Windows to print an envelope to a Citizen GSX-145 printer, the printer feeds the envelope two or three inches, then a Windows Printer Error message occurs and the envelope does not print. This happens when you use the Citizen GSX-145 printer driver (CIT24US.DRV, version 1.0) supplied with Windows version 3.1.

This problem does not occur in Windows version 3.0.

To successfully print envelopes on a Citizen GSX-145 printer from Word for Windows, select the Citizen GSX-140 printer model instead.

MORE INFORMATION
The Windows Printer Error message (&quot;Cannot write to LPT1:&quot;) occurs when the printer displays a &quot;paper out&quot; error.

For more information on printing envelopes to the Citizen GSX-140 printer, query on the following words in the Microsoft Knowledge Base:

"citizen and gsx and 140 and envelopes and winword" Additional query words: 2.0 word6 6.0 winword2 winword

Keywords : kbprint kbenvelope

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