Microsoft KB Archive/194297

= SMS: Windows NT Inventory File Collector Causes Access Violation =

Article ID: 194297

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q194297



SYMPTOMS
When the Windows NT Inventory File Collector (Pollinv.exe) attempts to connect to the remote registry of a server that is having remote procedure call (RPC) related problems, an access violation (AV) will occur in Pollinv.exe.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:   Date      Time         Size      File name   Platform -  10/5/98   10:43am      154,704   Pollinv.exe (Intel) 10/5/98  10:42am      528,656   Pollinv.exe (Alpha)



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 and the Backoffice Resource Kit Part 2.



MORE INFORMATION
To install the hotfix, perform the following steps on each Systems Management Server logon server running the Windows NT Inventory File Collector service:


 * 1) Stop the SMS_NT_INVENTORY_FILE_COLLECTOR service.
 * 2) Replace the current Pollinv.exe file with the hotfixed version.
 * 3) Restart the SMS_NT_INVENTORY_FILE_COLLECTOR service.

Additional query words: prodsms pollinv crash

Keywords: kbhotfixserver kbqfe kbbug kbfix KB194297

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