Microsoft KB Archive/311011

= ISA Server Control May Not Start to Log Errors in the Event Log =

Article ID: 311011

Article Last Modified on 10/29/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2000 Standard Edition

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This article was previously published under Q311011



SYMPTOMS
Microsoft Internet Security and Acceleration (ISA) Server 2000 may not start to log the following events in the Event log:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7023

Computer: computername

Description:

The Microsoft Firewall service terminated with the following error: The server is not operational.

Event Type: Error

Event Source: Microsoft ISA Server Control

Event ID: 11009

Computer: computername

Description:

Microsoft ISA Server Control failed to start......



CAUSE
This problem can occur because of a race condition between the ISA Server Control service and the RPC service that can cause the ISA Server Control service to use obsolete RPC mappings.



RESOLUTION
To resolve this problem, obtain latest service pack for ISA Server 2000. For additional information about the latest service pack, click the article number below to view the article in the Microsoft Knowledge Base:

313139 How to Obtain the Latest Internet Security and Acceleration Server 2000 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in ISA Server 2000 SP1.

Additional query words: isactrl rpcss

Keywords: kbproductlink kbbug kbenv kberrmsg KB311011

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