Microsoft KB Archive/152786

= Microsoft Knowledge Base =

FastTips: MSN Mail/Exchange Questions & Answers
Last reviewed: September 18, 1997

Article ID: Q152786

The information in this article applies to:


 * The Microsoft Network versions 1.00, 1.05, 1.20, 1.30

SUMMARY
This article contains the complete text of the "MSN Mail/Exchange Questions & Answers" fax script.

This fax script is available to customers who call the Microsoft Network Member Support Line at (888) 676-8477.

MORE INFORMATION
1. Q. Why does Internet Mail open instead of Exchange when I try to     open e-mail?

A. If you're having problems using mail, your system may be set to     use a mail service that isn't compatible with MSN, such as Internet Mail. You can reset your system to use an MSN compatible mail service (Windows Messaging/Exchange) as your default mail service. To select Windows Messaging/Exchange as your mail service, follow these steps:

1. Open the Internet Explorer browser. 2. On the View menu, click Options. 3. Select the Programs tab. 4. In the Mail dialog box, select Windows Messaging. 5. Click OK.

2. Q. What is my e-mail server?

A. Currently, we do not have STMP (POP3 mail) on MSN. You can only retrieve mail using Microsoft Exchange.

3. Q. Why doesn't MSN have a PPP client for e-mail?

A. Our plans are to transition to POP3/SMTP client later this year; this is one of our top priorities.

4. Q. How do I receive mail?

A. To receive a message via MSN, follow these steps:

1. While connected to MSN, double-click the Inbox icon on the desktop. 2. On the Tools menu, click Deliver Now or Deliver Now Using. 3. If you clicked Deliver Now Using, click The Microsoft Network.

Any new mail that you have received appears in the Inbox. You may also go to the Communicate page in MSN and retrieve mail from there.

5. Q. Can I use a mail program other than Microsoft Exchange to receive MSN mail?

A. Currently, you can retrieve mail only by using Microsoft Exchange or Microsoft Outlook. We expect to have an e-mail system based on     SMTP/POP3 protocols (which are very common on the Internet) in 1997.

6. Q. When I click the Inbox I'm asked for post office, mailbox, and password. What are these?

A. To use e-mail, you must have a mail profile. The error message you get when you try to open e-mail indicates that you do not have a profile yet.

7. Q. What is a profile?

A. A profile contains configuration information, such as the location of incoming messages and the information services that are available to you. An information service controls how your messaging programs address, send, receive, and store messages and files. Another type of information service is a personal information store, which is     similar to a database where you can organize and save folders, messages, and files.

A profile for The Microsoft Network must contain your personal address book, personal information store, and The Microsoft Network online service.

8. Q. How do I set up a profile?

A. To set up a mail profile for MSN, follow these steps:

1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Mail And Fax. 3. Click Show Profiles. 4. Click the Add button to add a mail profile. 5. Click The Microsoft Network Online Service as your information service, and then click Next. 6. Type a name to use for the profile, and then click Next. 7. Follow the instructions on the screen, until you click Finish. 8. Make sure the new profile is shown in the "When Starting        Microsoft Exchange, use this profile:" box. 9. Click Close.

9. Q. Can I use Microsoft Exchange to automatically sign on to MSN, download mail, and sign off?

A. You can use Microsoft Exchange to automatically sign on to MSN, download mail, and sign off. To do so, use the following steps:

1. Double-click the Inbox icon on the desktop to start Microsoft Exchange. 2. On the Tools menu, click Deliver Now or Deliver Now Using. 3. If you clicked Deliver Now Using, click The Microsoft Network. 4. When the MSN Sign In screen appears, click Connect.

After your new e-mail messages are downloaded, you are automatically signed off from MSN.

10. Q. What is my e-mail address?

A. Your MSN e-mail address is your Member ID. When you give your e-      mail address to people not using MSN, it will be your MemberID@msn.com.

For example, if your name is John Smith and you sign-up for MSN, you could pick a Member ID like JSMITH. If you do, here is your complete e-mail address: JSMITH@msn.com (it is not case sensitive).