Microsoft KB Archive/931167

= Error message when you run a report from the SoftGrid Management Console: &quot;The request failed with HTTP status 401&quot; or &quot;The request failed with HTTP status 404&quot; =

Article ID: 931167

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you run a report from the SoftGrid Management Console, you receive one of the following error messages:

The request failed with HTTP status 401: Unauthorized

The request failed with HTTP status 404: Not Found.



MORE INFORMATION
This problem may occur if one of the following conditions is true:  The ASP.NET worker-process account does not have at least read permissions to the .asmx files that reside in the following location:

%ProgramFiles%\Softricity\SoftGrid Reporting Service

To assign read permissions to the ASP.NET worker-process account, follow these steps on the SoftGrid Management Web Service server:  Locate the following directory:

%ProgramFiles%\Softricity\SoftGrid Reporting Service

 Right-click each .asmx file, and then click Properties. Click the Security tab. Add read permissions to the appropriate ASP.NET worker-process account. (See the ASP.NET worker-process account table later in the &quot;More Information&quot; section.) 


 * The SoftGridReporting virtual directory does not exist.

For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

931810 How to create virtual directories in SoftGrid Management Web Service

ASP.NET worker-process account
For more information about the ASP.NET worker-process account permissions and about IIS 6.0, click the following article number to view the article in the Microsoft Knowledge Base:

812614 Default permissions and user rights for IIS 6.0

Keywords: kbexpertiseinter kbtshoot KB931167

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