Microsoft KB Archive/218335

= OL2000: Embedded Graphics May Appear as Attachments on Some Mail Clients =

Article ID: 218335

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q218335



SYMPTOMS
When you send a message
 * using Microsoft Word and Microsoft Office Mail
 * containing an embedded graphic
 * to a Microsoft Exchange Server configured with the Internet Mail Service
 * for delivery to a recipient using either Eudora Pro 4.0 or Netscape Messenger 4.x

the graphic is not viewable. A placeholder superimposed with a red "X" may appear in the received message, or the graphic may appear without the original association.



CAUSE
The message sent from the Exchange Server Internet Mail Service is converted to an encoding type of "multi-part/mixed," causing Eudora to treat the graphic as a standard attachment. In addition, the Internet Mail Service uses Transport Neutral Encapsulation Format (TNEF) as message encoding, a method that neither Eudora nor Netscape can decode.



RESOLUTION
Send graphics files to Eudora or Netscape recipients as attachments.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This behavior does not occur if messages are sent as attachments within the Microsoft Exchange Server environment, or with Outlook connected to the Internet sending to other mail clients with standard POP3 connectivity.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OFF2000 OL2K IMS

Keywords: kbbug kbnofix KB218335

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