Microsoft KB Archive/237267

= Encarta 2000: Cannot Start Program After You Upgrade to Windows 2000 =

Article ID: 237267

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

-



This article was previously published under Q237267



SYMPTOMS
When you upgrade to Microsoft Windows 2000, you may be unable to start any of the following programs:
 * Microsoft Encarta Encyclopedia 2000
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Research Organizer



RESOLUTION
To work around this issue, remove and then reinstall the programs listed in the "Symptoms" section of this article. To do this:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) In the list of installed programs, click one of the programs listed in the "Symptoms" section of this article.
 * 4) Click Add/Remove.
 * 5) Follow the instructions on the screen to remove the program.
 * 6) Repeat steps 3-5 for each program listed in the "Symptoms" section of this article.
 * 7) Close Control Panel.
 * 8) Insert the Installation and Resources CD-ROM for the program you want to reinstall, and then follow the instructions on the screen to reinstall the program.
 * 9) Repeat step 8 for each program you want to reinstall.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ee2k ers2k ro2k launch updates win2k

Keywords: kbbug kbenv kbpending KB237267

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.