Microsoft KB Archive/313683

= XL2002: Can See Other Users' Printers in Terminal Server Session =

Article ID: 313683

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition

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This article was previously published under Q313683



SYMPTOMS
When you use Microsoft Excel over a server that is running Terminal Services, you can see other users' local printers in your printer list. If you try to print to another user's printer, you receive an error message, and cannot gain access to the printer.



CAUSE
Excel reads printer information from a part of the registry that lists all printers from all user sessions that currently exist on the server.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time    Version      Size       File name -  18-DEC-2001   02:19                5,227,992  Excel.msp 18-DEC-2001  02:40                5,101,568  Excel_Admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date          Time    Version      Size       File name ---  12-DEC-2001   07:13   10.0.3604.0  9,169,224  Excel.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: xl2002 terminalserver printers

Keywords: kbhotfixserver kbqfe kbbug kbfix kbofficexppresp1fix kbqfe KB313683

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