Microsoft KB Archive/197286

= Third-Party Services May Fail to Start After Upgrade to Windows NT SP4 =

Article ID: 197286

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q197286



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information on how to do this, view the "Restoring the Registry" online Help topic in Regedit.exe or the "Restoring a Registry Key" online Help topic in Regedt32.exe.



SYMPTOMS
After installing Windows NT 4.0 Service Pack 4, some third-party services may fail to start.



CAUSE
This problem occurs because Windows NT 4.0 Service Pack 4 changes the Services startup order.



RESOLUTION
To correct this problem, contact the third-party software vendor for help in determining which Windows NT services need to be started before the specific third-party service must be started. After these services have been identified, proceed with the following registry modifications.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

 Run Registry Editor (Regedt32.exe).  From the HKEY_LOCAL_MACHINE hive, go to the following key:

     \SYSTEM\CurrentControlSet\Services\  From the Edit menu, select Add Value.  Add the following:

     Value Name: DependOnService Data Type: REG_MULTI_SZ Data:      <svc_name>

NOTE: <svc_name> Indicates the NT service that is needed to have already been started for this service to start. </li> Click OK and quit Registry Editor.</li> Shut down and restart Windows NT.</li></ol>

Keywords: kbprb KB197286

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