Microsoft KB Archive/166047

{|
 * width="100%"|

Fatal Exception Error Running Add New Hardware Wizard

 * }

Q166047

-

The information in this article applies to:


 * Microsoft Windows 95

-

SYMPTOMS
After you install the Hewlett-Packard (HP) OfficeJet Series 300 printer driver and Device Manager software, any attempt to detect new hardware using the Add New Hardware Wizard may cause a fatal exception error 06, 0E, 0C, or 0D.

CAUSE
The HP OfficeJet Series 300 Device Manager contends with Windows 95 for control of Plug and Play.

RESOLUTION
Start the Close Program dialog box by pressing CTRL+ALT+DELETE. Click HPOJDMAN in the list of tasks, and then click End Task.

STATUS
Contact Hewlett-Packard Technical Support for more information.

MORE INFORMATION
The problem occurs only when the HP OfficeJet Series 300 Device Manager (Hpodjman.exe) is running. The HP installation process sets up a shortcut in the Startup folder that runs "Hpojdman.exe /AUTOPROMPT." This causes Hpojdman.exe to run in the background.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.

Keywords : kb3rdparty kbhw win95

Issue type :

Technology : kbWin95search kbWin95