Microsoft KB Archive/907545

= You may receive an &quot;Access is denied&quot; error when you try to add printers to a Windows Server 2003 cluster =

Article ID: 907545

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you try to use the Add Printer Wizard to add new printers to a virtual server that is part of a Microsoft Windows Server 2003 cluster, you may receive the following error message:

Access is denied

Therefore, you cannot add printers to the Windows Server 2003 cluster.



CAUSE
This problem may occur if the printer drivers have the read-only (RO) bit set. For example, the problem occurs if the printer drivers are on a CD-ROM disc.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must be running Windows Server 2003 Service Pack 1 (SP1) to install this hotfix.

Note x64-based versions of Windows Server 2003 do not require Service Pack 1 to install this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
 Date        Time   Version            Size    File name --  10-Sep-2005  02:40  5.2.3790.407      312,320  Localspl.dll 10-Sep-2005 02:40  5.2.3790.407       81,920  Spoolss.dll 10-Sep-2005 02:48  5.2.3790.2527     348,160  Localspl.dll

Windows Server 2003, x64-based versions
 Date        Time   Version            Size    File name    Platform 10-Sep-2005 03:45  5.2.3790.2527     749,568  Localspl.dll     x64

Windows Server 2003, Itanium-based versions
 Date        Time   Version            Size    File name    Platform 10-Sep-2005 03:45  5.2.3790.407      860,672  Localspl.dll     IA-64 10-Sep-2005 03:45  5.2.3790.407      235,008  Spoolss.dll      IA-64 10-Sep-2005 03:45  5.2.3790.2527     968,192  Localspl.dll     IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbwinserv2003sp2fix kbqfe kbhotfixserver KB907545

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