Microsoft KB Archive/184763

= OL97: ErrMsg: Unable to Initialize the DAO/Jet DB Engine =

Article ID: 184763

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q184763



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" and without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
When you use Microsoft Outlook on a Compaq Presario 1600, 1700 or 4800 series computer, or a Gateway 2000 computer equipped with a Telepath voice modem, you may receive the following error message:

Unable to initialize the DAO/Jet db engine.



CAUSE
The Compaq Address Book or Compaq Phone Center may be corrupted or missing, or the telephony software used by the Telepath modem may be incompatible.



RESOLUTION
Choose one of the following methods.

Remove the Compaq or Telephony Address Book
To remove the Compaq Address Book service from the profile, follow these steps:
 * 1) On the Tools menu, click Services.
 * 2) On the Services tab, click Compaq Address Book or Telephony Address Book, and click Remove.
 * 3) Click OK.

Obtain a Compaq SoftPaq
If you use a Compaq 4800 series computer, obtain and install the Compaq SoftPaq Number SP6266. This utility and information about its installation and use is available on the Compaq Web site at the following Web address:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=33889

If you use a Compaq 1600 series computer, obtain and install the Compaq SoftPaq Number SP4274 (SP4274.exe). This utility and information about its installation and use is available on the Compaq FTP site at the following address:

ftp://ftp.compaq.com/pub/softpaq/allfiles.html

NOTE: Microsoft does not provide any support for these utilities. Contact Compaq for questions or answers to any problems you may experience.



MORE INFORMATION
For Gateway technical support online, visit the following Web address:

http://support.gateway.com/support/default.asp

Compaq Address Book and Compaq Phone Center are manufactured by Compaq Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Gateway 2000 computers are manufactured by Gateway 2000, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: DA0 Outlook Express Win98 Windows 98

Keywords: kbprb KB184763

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