Microsoft KB Archive/888319

= You experience connectivity issues when you run a program that accesses data on a computer that is running Windows Server 2003 or Windows XP =

Article ID: 888319

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you run a program that performs byte-range locking operations and that accesses data on a computer that is running Microsoft Windows Server 2003 or Microsoft Windows XP, you experience connectivity issues. This problem occurs when you map a network drive to a shared folder on the server and then run the program. For example, the connection unexpectedly ends, or you cannot connect to the server. You may receive an error message that is similar to the following:

Error 64: The specified network name is no longer available.

The error message may vary depending on the program.



CAUSE
This problem occurs when a blank Server Message Block (SMB) packet is sent to the server from a client after the client resubmits the SMB packet to the server.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
Date        Time   Version        Size    File name - 18-Nov-2004 20:22  5.2.3790.233  395,264  Mrxsmb.sys 18-Nov-2004 20:22  5.2.3790.233  158,208  Rdbss.sys

Windows Server 2003, 64-Bit Enterprise Edition
Date        Time   Version          Size    File name   Platform - 18-Nov-2004 20:22  5.2.3790.233  1,123,328  Mrxsmb.sys   IA-64 18-Nov-2004 20:22  5.2.3790.233    464,896  Rdbss.sys    IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how to resolve this issue in Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

839027 Programs may fail when they access data on a computer that is running Windows Server 2003 or Windows XP

For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: w2k3

Keywords: kbbug kbfix kbwinserv2003presp1fix kbhotfixserver kbqfe KB888319

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