Microsoft KB Archive/248603

= SideWinder: Computer Hangs When You Start Game Device Profiler =

Article ID: 248603

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft SideWinder Game Controller software 4.0
 * Microsoft SideWinder Game Controller software 4.0
 * Microsoft SideWinder 3D Pro
 * Microsoft SideWinder Dual Strike
 * Microsoft SideWinder Force Feedback Pro
 * Microsoft SideWinder Force Feedback Wheel
 * Microsoft SideWinder Freestyle Pro
 * Microsoft SideWinder Game Pad 2.0
 * Microsoft SideWinder Game Pad Pro
 * Microsoft SideWinder Precision Pro
 * Microsoft SideWinder Precision Racing Wheel
 * Microsoft SideWinder Force Feedback 2
 * Microsoft SideWinder Precision 2 1.0
 * Microsoft SideWinder Strategic Commander

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This article was previously published under Q248603



SYMPTOMS
When you start the Microsoft SideWinder Game Device Profiler or attempt to create a new game profile, your computer may stop responding (hang).



CAUSE
This behavior can occur if the video driver installed on your computer is damaged, missing, or outdated.



Method 1: Reduce Hardware Acceleration
To troubleshoot this issue, turn down graphics hardware acceleration:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) . Double-click System.
 * 3) Click the Performance tab, and then click Graphics.
 * 4) Move the slider until it is one notch to the right of None (the Basic setting).
 * 5) Click OK, and then click Close.
 * 6) Click Yes to restart your computer.

If the issue continues to occur, go to the next method.

Method 2: Update Video Card Adapter Drivers
Contact your video hardware manufacturer to obtain and install the latest version of the driver for your video adapter. For information about how to contact the manufacturer of your video adapter, see the "More Information" section of this article. You can also visit the following Microsoft Web site to see whether applicable driver updates are available:http://windowsupdate.microsoft.com

To identify the name and manufacturer of your video adapter:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type dxdiag, and then click OK.
 * 3) Click the Display tab. Under Device, look for the name and manufacturer.
 * 4) Click Exit.



MORE INFORMATION
For information about how to contact the manufacturer of your video adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: 3.00 side winder sw profile lock freeze crash

Keywords: kbhardware kbprb kb3rdparty kbdisplay KB248603

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