Microsoft KB Archive/132566

= OFF: Floppy Drive Accessed Running Help; Help Doesn't Start =

Article ID: 132566

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Excel 97 Standard Edition
 * Microsoft Excel 95 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Word 95 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft PowerPoint 95 Standard Edition
 * Microsoft Project 98 Standard Edition
 * Microsoft Project 4.1 Standard Edition

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This article was previously published under Q132566





SYMPTOMS
When you click Help Topics on the Help menu (where is the application that you are running) or press F1 to start Help, the light for the floppy disk drive on your computer may turn on; that is, your computer may attempt to read from the floppy disk drive, and the Help application does not start.



CAUSE
This behavior occurs if the current directory for the application that you are running is set to one of your floppy disk drives, and the floppy disk drive does not contain a floppy disk.

For example, if the current directory in Microsoft Excel is the A drive, and there is no disk in the A drive, when you click Microsoft Excel Help Topics on the Help menu, your computer attempts to read from drive A, and Microsoft Excel Help does not start.

This behavior does not occur if the floppy disk drive contains a floppy disk, or if the current directory for the application is set to a folder on the hard disk.



WORKAROUND
To work around this behavior, use either of the following methods.

Method 1
Use the Open dialog box (File menu) to change the current directory in the application to a directory on the hard disk.

Method 2
Insert a floppy disk in the floppy disk drive that is set as the current directory in the application.

You can now start Help for the application.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 97

Keywords: KB132566

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