Microsoft KB Archive/197664

= Empty Browser Window Opens When You View Multimedia Catalog =

Article ID: 197664

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q197664



SYMPTOMS
When you attempt to view the Microsoft Multimedia Catalog included with Encarta Encyclopedia, your Web browser may start, but the browser window may be empty.



CAUSE
This behavior can occur if you are using an older version of Microsoft Internet Explorer.



RESOLUTION
To resolve this issue, obtain and install Internet Explorer version 3.02 or later.

The latest version of Internet Explorer is available as a free download from the following Microsoft Web site:

http://www.microsoft.com/windows/ie/downloads/default.mspx

Additional query words: multi multi-media media mm enc99 mmcat

Keywords: kbprb KB197664

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