Microsoft KB Archive/824117

= Outlook 2007 and Outlook 2003 may stop responding when an e-mail address is verified =

Article ID: 824117

Article Last Modified on 11/15/2006

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2007 with Business Contact Manager
 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2003 with Business Contact Manager

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SYMPTOMS
When you address an e-mail message while outside your firewall, Microsoft Office Outlook 2007 and Microsoft Office Outlook 2003 take longer than expected to search for the e-mail address in your Address Book and in the Global Address List. Additionally, Outlook 2007 or Outlook 2003 may stop responding (hang) when it checks e-mail addresses.



CAUSE
This problem occurs when you configure a profile to connect to a Microsoft Exchange Server 2003 e-mail server by using a remote procedure call (RPC) over Hypertext Transfer Protocol (HTTP), and if you have a Internet Directory Service (LDAP) added to this profile.



WORKAROUND
To work around this problem, reduce the search time-out value for LDAP searches. To do this, follow these steps:
 * 1) On the Tools menu, click E-mail Accounts.
 * 2) Click View or change existing directories or address books.
 * 3) Click Next.
 * 4) Click the LDAP account to be configured, and then click Change.
 * 5) Click More Settings.
 * 6) Click the Search tab.
 * 7) Type the value 10 in the Search timeout in seconds box.
 * 8) Click OK, and then click Next.
 * 9) Click Finish.
 * 10) Restart Outlook for the changes to take effect.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OL2007 OL11 OL2003

Keywords: kbstoprespond kbnofix kbbug kbemail kbnetwork KB824117

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