Microsoft KB Archive/234162

= SMS: Remote Control May Not Work If User Name Contains a Space and the "Prompt for Permission" Dialog Box Is Used =

Article ID: 234162

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q234162



SYMPTOMS
When you attempt to remotely control a Microsoft Windows 95 or Microsoft Windows 98 client, the Remote Control session may time out without prompting the user for permission if there is a space in the administrator's user name and the Display a message to ask for permission option is enabled.

In most cases, the Asking for User's Permission dialog box is displayed, immediately followed by a "The user did not grant permission before the timeout period elapsed" message. The user at the client computer typically is not prompted to grant permission to the administrator.



WORKAROUND
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Remove the space from the user name for the administrator account in use. For example, change "Help Desk" to "HelpDesk" or use any other name that does not contain a space.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kbfix kbhelpdesk kbsms200sp2fix KB234162

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