Microsoft KB Archive/128722

= Windows Hangs After Installing TCP/IP with WDCDRV.386 =

Article ID: 128722

Article Last Modified on 10/2/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q128722



SYMPTOMS
After you exit to MS-DOS, your computer stops responding (hangs) when you try to restart Windows for Workgroups version 3.11.



CAUSE
The system is configured with both the Microsoft protect-mode TCP/IP protocol and the Western Digital 32-bit disk access driver (WDCDRV.386). Version 2.5 of this driver does not work properly with the Microsoft protect-mode TCP/IP protocol.



RESOLUTION
Use any one of the following methods to correct the problem:

Disable 32-Bit Disk Access
To disable 32-bit disk access, follow these steps:


 * 1) Start Control Panel.
 * 2) Double-click the Enhanced icon.
 * 3) Click the Virtual Memory button.
 * 4) Click the Change button.
 * 5) Clear the Use 32-Bit Disk Access check box.

Modify the SYSTEM.INI File
Follow these steps to modify the SYSTEM.INI file:

 Use any text editor (such as Notepad) to open the SYSTEM.INI file.  Add the following lines to the end of the SYSTEM.INI file: [wdcdrv] DMAFlag=OFF BlockingFactor=0 ScatterGather=OFF  Save the file and then close it. Exit and then restart Windows.

Use an Updated Driver
Contact Western Digital for an updated 32-bit disk access driver.



MORE INFORMATION
Additional query words: 3.11

Keywords: KB128722

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