Microsoft KB Archive/316878

= HTML Mail Interface Subfolder Operations Fail After You Apply the Updates from Q287151 or Q306035 =

Article ID: 316878

Article Last Modified on 9/27/2005

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APPLIES TO


 * Microsoft Commercial Internet System 2.5

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This article was previously published under Q316878



SYMPTOMS
If you apply the fixes from either or both of the following Microsoft Knowledge Base articles to Microsoft Commercial Internet System version 2.5 HTML Mail Interface, you can create subfolders within your mailbox:

287151 HMI Address Book Lost Without Warning if Quota Is Exceeded

306035 HMTL Mail Interface Service (HMI) Fails and Causes IIS to Access Violate

However, if you create a subfolder below an existing folder, such as a second level folder, the following error message is generated:

Line: 62

Char: 1

Error: 'TRUE' is undefined

Code: 0

URL: http:// / /email/navmail.asp

After you create the subfolder, the folder's frame remains blank until you delete the folder.

The normal commands for the folder, such as Move and Copy, continue to function but the folder's frame remains blank.



CAUSE
This problem is caused by a typographical error that is introduced in the Renobj.dll file that is supplied in the fixes in articles Q287151 and Q306035.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time   Version       Size     File name     Platform -  31-Jan-02   23:44  8.0.402.0     528,896  Renobj.dll    x86



WORKAROUND
Currently, the only workaround is to limit the usage of folders to one level deep. You can still use subfolders beyond one level, but the folder's frame will remain blank.



STATUS
Microsoft has confirmed that this is a problem in Commercial Internet System 2.5.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB316878

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