Microsoft KB Archive/276273

= Remote Administration Is Not Supported in Multiple Master Domains =

Article ID: 276273

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Host Integration Server 2000 Standard Edition
 * Microsoft SNA Server 4.0 Service Pack 3
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1
 * Microsoft SNA Server 4.0 Service Pack 2

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This article was previously published under Q276273



SYMPTOMS
When you run SNA Manager on a client computer, and try to add users from trusted domains in a multiple master-domain environment, you only see the users or groups of the domains that the SNA client's domain trusts rather than the users or groups of the domains that the SNA Server's domain trusts.



CAUSE
The User Browser dialog box is starting in the client computer context, instead of the context of the SNA subdomain that is to be administered.



RESOLUTION
To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft SNA Server version 4.0 (all Service Packs).

This problem was first corrected in SNA Server 4.0 Service Pack 4.



MORE INFORMATION
You may encounter this situation only when your SNA Server client computer is not a member of the same Microsoft Windows NT domain as the SNA Server's, and more than one account domain exists.

You may see this problem in the following situation:
 * The SNA client is a member of domain A.
 * The SNA Servers are members of domain B.

The following trust relationships might be established: domain A trusts domain C, domain B trusts domain C and domain D, while domain C and D are account domains.

The client of domain A logs on, by using a user account of domain C. When SNA Manager is started on the client computer, pointing to the SNA subdomain's Servers from domain B, and you try to add a user record, you only get a list of users/groups from domain A and C.

As a result, users or groups from domain B or D cannot be selected, even though the SNA Server's domain trusts domain D.

Additional query words: user sp1 sp2 sp3 snaole

Additional query words: HIS 2000

Keywords: kbbug kbfix kbqfe kbsna400presp4fix kbsna400sp4fix KB276273

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