Microsoft KB Archive/936970

= Error message when you work in a Terminal Services session and save a document in a 2007 Office program to a redirected drive: &quot;There has been a network or file permission error&quot; =

Article ID: 936970

Article Last Modified on 10/11/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Ultimate
 * Windows Vista Ultimate 64-bit Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
You are working in a Terminal Services session that is initialized by Remote Desktop Connection 6.0. When you try to save a document in a 2007 Microsoft Office program to a redirected drive, you receive the following error message:

There has been a network or file permission error. The network connection may be lost.

(\\ \ \ )

Therefore, you cannot save the 2007 Office document to the redirected drive.

By default, the Remote Desktop Connection 6.0 component is included in Windows Vista. The Remote Desktop Connection 6.0 component can also be installed manually in Windows XP or in Windows Server 2003.

Notes
 * In the error message, \  is the path and the name of the document that you are trying to save.
 * The redirected drive is a drive on the local computer that is redirected in the Terminal Services session. The redirected drive helps to make it easy to transfer files between the local host and the remote computer.



CAUSE
This problem occurs because of the file saving logic conflicts between the 2007 Microsoft Office program and the Remote Desktop Connection 6.0 component.

When you try to save a document in a 2007 Microsoft Office program, the program saves the document file to the disk by using a temporary name, and then it renames the temporary file. However, when you try to close the file, the Remote Desktop Connection 6.0 component cannot immediately close the file as expected. Therefore, the 2007 Microsoft Office program cannot rename the temporary file, and it cannot save the document.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
you must install RDP 6.0 on computers that are running the following operating systems:
 * Windows XP with Service Pack 2 (SP2)
 * Windows Server 2003 with Service Pack 1 (SP1) or a later version

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 SP2, x64-based versions


WORKAROUND
To work around this problem, save the file to the disk on the terminal server. Then, move the file to the redirected drive.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about an issue in Remote Desktop Connection 6.0 that is resolved by this hot fix, click the following article number to view the article in the Microsoft Knowledge Base:

938080 Some later keystrokes are interpreted as part of the previous keyboard shortcut in the Terminal Services session of a Remote Desktop window on a Windows Vista-based computer

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB936970

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