Microsoft KB Archive/816047

= STOP 0x1E in Win32k.sys Error May Occur in Windows 2000 or Windows XP Professional =

Article ID: 816047

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you run Windows 2000 or Windows XP Professional, you may receive the following error message:

STOP 0x0000001E (c00000005, 000000000, 000000000, 000000000)

Note The last three sets of numbers in the error message may vary.



CAUSE
This problem occurs if the Win32k.sys Windows file conflicts with a device driver that is installed on your computer.



RESOLUTION

 * Windows 2000
 * Windows XP Professional

Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name ---  04-Mar-2003  23:10  5.0.2195.6678      42,768  Basesrv.dll 14-Feb-2003 16:49  5.0.2195.6660     222,992  Gdi32.dll 14-Feb-2003 16:49  5.0.2195.6656     710,928  Kernel32.dll 04-Mar-2003 23:10  5.0.2195.6669     333,072  Msgina.dll 31-Jan-2003 16:51  5.0.2195.6661      90,232  Rdpwd.sys 03-Mar-2003 15:22  5.0.2195.6672   3,969,536  Sp3res.dll 12-Feb-2003 19:43  5.3.16.3            6,656  Spmsg.dll 12-Feb-2003 19:46  5.3.16.3           87,552  Spuninst.exe 04-Mar-2003 23:10  5.0.2195.6666     379,664  User32.dll 04-Mar-2003 23:10  5.0.2195.6671     385,296  Userenv.dll 04-Mar-2003 23:08  5.0.2195.6680   1,620,208  Win32k.sys 03-Mar-2003 13:14  5.0.2195.6675     181,008  Winlogon.exe 14-Feb-2003 16:49  5.0.2195.6655     243,472  Winsrv.dll 04-Mar-2003 23:10  5.0.2195.6656     710,928  Kernel32.dll 04-Mar-2003 23:10  5.0.2195.6680   1,620,208  Win32k.sys 14-Feb-2003 16:49  5.0.2195.6655     243,472  Winsrv.dll

Windows XP Professional
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 64-Bit Edition
  Date         Time   Version        Size       File name 21-Aug-2003 22:08  5.1.2600.1264  5,675,776  Win32k.sys

Windows XP Professional
  Date         Time   Version            Size    File name --  11-Aug-2003  22:43  5.2.9354.0         26,112  _sfx_.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: Win32k!HmgDecrementShareReferenceCount+0x37 Win32k HmgDecrementShareReferenceCount

Keywords: kbhotfixserver kbqfe kbshell kbwin2ksp4fix kbqfe kbwin2000presp4fix kbfix kbbug KB816047

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