Microsoft KB Archive/898067

= The user who is listed as the owner of an e-mail activity record is different from the user who created the e-mail in Microsoft CRM 1.2 and in Microsoft CRM 1.0 =

Article ID: 898067

Article Last Modified on 12/8/2005

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APPLIES TO


 * Microsoft CRM 1.2
 * Microsoft Business Solutions CRM 1.0

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SYMPTOMS
Consider the following scenario. You create a new e-mail message in Microsoft Business Solutions CRM. In the new e-mail message, you specify the name of a recipient in the To box and you specify the name of a Microsoft CRM user in the Cc box. You send the e-mail message, and then you view the e-mail activity record on the History tab. You notice that you are not listed as the owner even though you created the e-mail message. The user who is listed in the Owner box is the Microsoft CRM user whom you specified in the Cc box of the e-mail message.



CAUSE
When Microsoft CRM saves an e-mail activity record, the owner is changed to the user who is listed in the Cc box of the e-mail message. By design, Microsoft CRM works this way.



MORE INFORMATION
For more information about Microsoft CRM, visit the following Microsoft Web site:

http://www.microsoft.com/dynamics/crm/default.mspx

Additional query words: carbon copy

Keywords: kbtshoot kbprb kbmbsmigrate kbmbsemail KB898067

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