Microsoft KB Archive/244536

= WD97: Word Stops Responding When Sending MS Mail on Windows NT =

Article ID: 244536

Article Last Modified on 1/25/2007

-

APPLIES TO


 * Microsoft Word 97 Standard Edition, when used with:
 * Microsoft Windows NT 4.0

-



This article was previously published under Q244536



SYMPTOMS
When you send an e-mail message from Microsoft Word 97 using Microsoft Mail on Windows NT 4.0 by pointing to Send To on the File menu and clicking Mail Recipient, Word 97 appears to stop responding (hang).



CAUSE
When Microsoft Word starts Microsoft Mail to send an e-mail message, Word initiates a background thread.



WORKAROUND
To prevent Microsoft Word from using a background thread with Microsoft Mail, edit your Win.ini file. To do this, follow these steps:  On the Windows Start menu, click Run. Type win.ini and click OK. In the [Mail] section, comment out the line MAPIX=1 by placing a semicolon at the start of the line. Add the following line below the line you commented in step 3:

MAPIDLL32=mapi32.dll

NOTE: The [Mail] section of your Win.ini file should look similar to the following:

[Mail]

MAPI=1


 * MAPIX=1

MAPIDLL32=mapi32.dll

 On the File menu, click Save. On the File menu, click Close to close the Win.ini file.</li></ol>

Keywords: kbprb KB244536

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.