Microsoft KB Archive/318834

= SMS package source versions may be reported incorrectly =

Article ID: 318834

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003 Service Pack 2
 * Microsoft Systems Management Server 2003 Service Pack 1
 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3
 * Microsoft Systems Management Server 2.0 Service Pack 4

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This article was previously published under Q318834



SYMPTOMS
The source version of a Systems Management Server (SMS) Package that appears in the SMS Administrator console at a child site may be different from the source version that appears in the parent site's SMS Administrator console view of the same child site.

In the SMS Administrator console on the child site you see the source version by clicking System Status, Package Status,  , and then  .

In the SMS Administrator console on the parent site you see the source version by clicking System Status, Package Status,  , and then  .

After the package source has been successfully updated, the two versions are the same. If they are not the same and if there are no backlogs in the status message files that are being received and processed on the parent site, the site hierarchy may be experiencing the problem that is corrected by the hotfix that is described in this article.



CAUSE
SMS status messages that are created at the child site to report the source version may be processed out of sequence when they are received at the parent site. Additionally, the current reported source version is not checked before the status message is processed. Therefore, the source version is regressed if the reported source version is earlier than the existing source version.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to obtain the latest Systems Management Server 2.0 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Systems Management Server 2.0, post SP3
  Date         Time   Version        Size     File name     Platform --  01-Mar-2001  17:20  2.0.1493.3240  810,768  Baseutil.dll  Alpha 01-Mar-2001 17:25  2.0.1493.3241  360,720  Distmgr.dll   Alpha 01-Mar-2001 17:20  2.0.1493.3240  526,272  Baseutil.dll  Intel 01-Mar-2001 17:25  2.0.1493.3241  231,312  Distmgr.dll   Intel

Systems Management Server 2003, SP2
If you are using an SMS 2003 SP2-based computer, install hotfix 915198. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

915198 You may receive inaccurate reports when you run SMS hardware inventory reports on the parent site server

Systems Management Server 2003, SP1
  Date         Time   Version         Size     File name 25-Oct-2004 04:50  2.50.3174.1159  421,888  Distmgr.dll Note Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

Hotfix installation instructions
Apply this fix on all of the sites in the SMS hierarchy. To install the fix, use one of the following methods.

Method 1: Use the hotfix installer

Note You can use this method only on I386-based computers.
 * 1) Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha subfolders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q318834.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
 * 2) Log on to your site server by using an account with administrator permissions.
 * 3) On the site server, quit the SMS Administrator console.
 * 4) Run the Q318834.exe file and follow the instructions in the wizard. The Systems Management Server services are stopped and restarted as part of the installation process.

Method 2: Manually install the hotfix
 * 1) Copy the update program file (Q318834.exe) and platform folders to a new folder. The program file must be located one folder &quot;above&quot; the platform folders.
 * 2) Quit the SMS Administrator console and stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it also.
 * 3) Replace the Baseutil.dll file in the SMS\Bin\  folder with the version located in the hotfix   folder
 * 4) Replace the Distmgr.dll file in the SMS\Bin\  folder with the version located in the hotfix   folder
 * 5) Restart the SMS site services.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

Keywords: kbqfe kbhotfixserver kbsms200presp5fix kbsoftwaredist kbbug kbfix kbsms200presp4fix KB318834

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