Microsoft KB Archive/842879

= Symptoms that you may experience with Calendar, Contacts, and e-mail after you connect to a Microsoft Exchange Server account from Entourage 2004 for Mac =

Article ID: 842879

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Entourage 2004 for Mac
 * Microsoft Entourage X for Mac
 * Microsoft Exchange Update for Entourage X (Office v. X 10.1.4 Update)

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SYMPTOMS
In Microsoft Entourage 2004 for Mac, after you connect to a Microsoft Exchange Server account, you may experience symptoms that are similar to the following:
 * Calendar events and appointments may not be available.
 * Calendar events may be missing attachments.
 * Calendar events may not be updated.
 * The Contacts folder for the Exchange account may not synchronize correctly.

In this scenario, when you try to access items that are in an e-mail folder, you may experience symptoms. For example, messages may not open, or attachments may be missing.



CAUSE
This problem occurs if the following conditions are true:
 * You are using Entourage 2004 to connect to an Exchange account.
 * On a second computer, Microsoft Entourage X for Mac and Microsoft Exchange Update for Entourage X are installed.
 * The second computer is connected to the same Exchange account.



WORKAROUND
To work around this problem, quit Entourage X on the second computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: entx ent2004 ereagex erage2004 macintosh ent2k4 erage2k4

Keywords: kbtshoot kbprb kbemail KB842879

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