Microsoft KB Archive/289549

= XCON: Inbound Mail Is Returned As Undeliverable =

Article ID: 289549

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q289549



SYMPTOMS
Inbound messages to an Exchange 2000 Server domain may not be delivered. The sender may also receive one of the following non-delivery reports (NDRs):  

Your message did not reach some or all of the intended recipients.

Subject: Test Message

Sent: 11/01/2000 8:14 AM

The following recipient(s) could not be reached:

user1@domain.com on 11/01/2000 8:14 AM

The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.



Subject: Another test message

Sent: 11/01/2000 8:14 AM

The following recipient(s) could not be reached:

&quot;user1@domain.com&quot;@domain.com on 11/01/2000 8:14 AM

The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.





In addition, you may experience the following symptoms:  The following event appears in the Application Event Log on your Exchange Server:

Event ID: 4004

Source: MSExchangeTransport

Type: Warning

Description:

Categorization failed. The error message is 'The specified domain either does not exist or could not be contacted.

 When you use the message tracking feature in Exchange, you may notice that the message appears to stop after it is submitted to the Categorizer.



CAUSE
This issue can occur if you configure the Internet Message Formats setting to a setting that is different from the default setting.



RESOLUTION
To resolve this issue, change the Internet Message Formats setting back to the default setting:
 * 1) Start Exchange System Manager, click Global Settings, and then click Internet Message Formats.
 * 2) In the right pane, right-click Default, click Properties, and then click the General tab.
 * 3) In the Simple Mail Transfer Protocol (SMTP) domain section, type an asterisk (*), click Apply, and then click OK.

After you complete this procedure, view the Internet Message Formats object in the right pane in Exchange System Manager. The following text is displayed, where  is the date and time that the default Internet Message Formats object was last changed:

Name: Default

Domain: *

Modified:

Additional query words: bounce returned 5.0.0 exch2kp2w

Keywords: kbprb KB289549

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