Microsoft KB Archive/136893

= First Contact Form for MS Mail PO2PO =

Article ID: 136893

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.5

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This article was previously published under Q136893



SUMMARY
Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are three articles of this type. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

   s r v f c c    p o 2 p o f c c    a t f c c



MORE INFORMATION
                       PO2PO PROBLEM REPORT FORM

Customer name: _____________________________________________

Customer number: _____________________________________________

Off site contact number: _____________________________________________

NOS and version: _____________________________________________

Mail PO and version: _____________________________________________

Summary of Problem --

External version: _____________________________________________

INI File and/or Command-line Options

Dispatch version: _____________________________________________

INI File and/or Command-line Options

MTA type(Windows NT, OS/2, MS-DOS): __________________________________

NT MMTA as service (Yes/No): __________________________________

MTA version: __________________________________

Protocols on MTA PC: __________________________________

Protocols on PO Server: __________________________________

PO'S connected via:  ASYNC   Direct   Dynamic,X.25

Async modem type/script: __________________________________

Async w/Digiboard:  YES   NO

Digiboard Type:  Intelligent   NonIntelligent

Works without Digiboard:  YES   NO

Has this ever worked? YES  NO

What has changed, if known?

List Versions of Relevant. Exe Files (Import, Rebuild, Etc.) --

List All Error Numbers, Codes, and Messages Reported -

List Troubleshooting Steps Already Taken

NOTE: Attach any available logs.

List Other Processes Running Within the Server PO (virus scan, backup utilities, etc.) ---

Comments

Additional query words: 3.x (first contact) po2pofcc fcc (stand-alone not with PO2POFCC)

Keywords: kbinfo KB136893

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