Microsoft KB Archive/97695

= Complete Communicator Software May Need to Be on Host Drive =

Article ID: 97695

Article Last Modified on 11/23/1999

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APPLIES TO


 * Microsoft MS-DOS 6.0 Standard Edition
 * Microsoft MS-DOS 6.2 Standard Edition
 * Microsoft MS-DOS 6.22 Standard Edition

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This article was previously published under Q97695



SYMPTOMS
This information applies to both Microsoft DoubleSpace and Microsoft DriveSpace. For MS-DOS 6.22, use DRVSPACE in place of DBLSPACE for commands and filenames.

If you have a compressed drive and you are using Complete Communicator software that uses voice files, you may notice that the voice playback quality has diminished.



CAUSE
According to Complete PC Technical Support, Complete Communicator software that uses voice files may need to be stored on an uncompressed drive. If you store voice files on a volume that has been compressed (with DoubleSpace or Stacker for example), the playback quality may diminish as the drive fills up or becomes fragmented.

This problem occurs with any disk-compression software because the voice files are already compressed and cannot be properly decompressed when they are retrieved from a compressed drive.



WORKAROUND
Run Microsoft Degragmenter (Defrag) to defragment the drive. If this does not correct the problem, you need to move your Complete Communicator software installation to an uncompressed or host drive.

NOTE: You cannot move the data files to the host drive without moving the entire directory structure. The Complete Communicator software program requires that the program files be in the same directory as the voice files.

If you have already installed DoubleSpace and you need to move your Complete Communicator software to the host drive, do the following:


 * 1) Change to the MS-DOS command prompt for the directory that contains the Complete Communicator software.
 * 2) Use the DIR command to determine the total size of the directory (including subdirectories). For example, type dir /s at the MS-DOS command prompt and then press ENTER.

Write down the size of the Complete Communicator software directory.
 * 1) Run DoubleSpace (DBLSPACE.EXE).
 * 2) From the Drive menu, choose Change Size.
 * 3) Increase the New Free Space setting to the value you determined in step 2, and then choose the OK button.
 * 4) From the Drive menu, choose Exit.
 * 5) Type dblspace /list at the MS-DOS command prompt, and then press ENTER to determine the host drive for the compressed drive that contains the Complete Communicator software.
 * 6) Use the XCOPY command to copy the Complete Communicator directory (COMPPC) to the host drive. For example, if H is your host drive, type xcopy c:\comppc\*.* h:\comppc\*.* /s at the MS-DOS command prompt and then press ENTER.
 * 7) Confirm that all your files were copied to the host drive.
 * 8) Using MS-DOS Editor, edit the CONFIG.SYS file and change the path for any device drivers for Complete Communicator to point to the host drive.
 * 9) Using MS-DOS Editor, edit the AUTOEXEC.BAT file and change the path for any programs called from the Complete Communicator directory on the host drive. You should also change the PATH statement to include the Complete Communicator software directory on the host drive.
 * 10) Restart your computer and run the Complete Communicator software.
 * 11) If everything is working correctly, you can delete the Complete Communicator software directory from the compressed drive. For example, type deltree /y c:\comppc at the MS-DOS command prompt and then press ENTER.

Additional query words: 6.00 dblspace double space sound 3rdparty 6.20

Keywords: KB97695

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