Microsoft KB Archive/892208

= The Microsoft Exchange Information Store service unexpectedly quits when you synchronize information from a computer that is running Microsoft Exchange 2000 Server =

Article ID: 892208

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you synchronize information from a computer that is running Microsoft Exchange 2000 Server, the Microsoft Exchange Information Store service unexpectedly quits. Additionally, the following event is logged in the Application log: Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: date Time: time Type: Error User: N/A Computer: computername Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s).



CAUSE
This problem may occur when a folder is copied to a public folder, and the folder is replicated to another server that is running Microsoft Exchange 2000 Server. When this folder is replicated, only some of the rules that the folder contains are replicated to the other Exchange 2000 server. Because this folder is missing certain MAPI properties, the Microsoft Exchange Information Store service does not process the folder correctly. Therefore, when you try to programmatically obtain hierarchy changes from the mailbox, or from the public folder where this folder is stored, the Microsoft Exchange Information Store service quits unexpectedly.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Date        Time   Version            Size    File name -- 02-Jun-2005 21:47  6.0.6617.70     2,342,912  Mdbmsg.dll 02-Jun-2005 22:38  6.0.6617.70     4,710,400  Store.exe

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server post-Service Pack 3 Update Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

