Microsoft KB Archive/179669

= OL98: (CW) ISP Session Broken When Sending Mail with Attachments =

Article ID: 179669

Article Last Modified on 8/10/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q179669



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
When sending e-mail with an attachment, you may be disconnected from your Internet service provider (ISP).



CAUSE
Your message and attachment may exceed the allowable message size on the ISP server.



RESOLUTION
Contact your ISP to see if another server is available which will handle your message and attachment.



MORE INFORMATION
Some ISP companies provide two Simple Mail Transfer Protocol (SMTP) addresses, one for most messages and a secondary one for handling larger attachments. Many ISPs will automatically switch between these servers based on need. If your ISP does not switch automatically or will not allow you to connect to the secondary server on a default basis, you may need to set up a second profile to address the secondary server for sending larger messages.

