Microsoft KB Archive/261160

= XADM: Error Messages Occur When You Back Up Exchange Server from a Remote Computer =

Article ID: 261160

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q261160



SYMPTOMS
When you back up an Exchange Server 5.5 computer from a remote computer, the status of the backup is &quot;completed immediately&quot;. However, the backup report lists the following error messages:

Error: The Microsoft Exchange ServerA\Directory Directory Service is not started on the selected computer.

Backup completed on  at.

Bytes: 0

Time: 1 second

Media name: &quot;Media created  at  &quot;

Error: The Microsoft Exchange ServerA\Information Store Information Store service is not started on the selected computer.

Backup completed on  at.

Bytes: 0

Time: 1 second

In addition, the following event ID message is logged in the Application event log:

Event Type: Error

Event Source: NTBackup

Event Category: None

Event ID: 8010

User: N/A

Computer: BackupSrv

Description:

Microsoft Exchange services returned 'Unable to perform the backup. Either you are not connected to the specified backup server or the service you are trying to backup is not running. ' from a call to 'BackupPrepare' additional data 'ServerA'



CAUSE
This behavior can occur if you did not click the Enable NetBIOS over TCP/IP option on the WINS tab in the Advanced TCP/IP settings dialog box.



RESOLUTION
To resolve this behavior, enable NetBIOS over TCP/IP:
 * 1) Click Start, and then point to Settings.
 * 2) Click Network and Dial-up Connections.
 * 3) Double-click the applicable Local Area Connection, and then click Properties.
 * 4) In the Components pane, click Internet Protocol (TCP/IP), and then click Properties.
 * 5) Click Advanced, click the WINS tab, and then click Enable NetBIOS over TCP/IP.
 * 6) Click OK to close all the dialog boxes.



STATUS
This behavior is by design.

Additional query words: 8010 backup exch2kp2w

Keywords: kberrmsg kbprb KB261160

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