Microsoft KB Archive/835575

= The System Attendant quits unexpectedly in Exchange Server 2003 =

Article ID: 835575

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
The Microsoft Exchange Server 2003 System Attendant (SA) may quit unexpectedly. When this problem occurs, you may see a call stack that is similar to the following: ChildEBP RetAddr Args to Child 117f43a8 77c7840c 000006ba 00000001 00000000 kernel32!RaiseException+0x51 117f43bc 77c783bc 000006ba 117f47b8 77ce5533 rpcrt4!RpcpRaiseException+0x1d 117f43c8 77ce5533 117f4414 00000153 122f2668 rpcrt4!NdrGetBuffer+0x44 117f479c 61d7513a 61d71638 61d717e4 117f47b8 rpcrt4!NdrClientCall2+0x156 117f47b0 61d72657 122f2668 61d7d5dc 00000002 dsproxy!ept_insert_ex+0x16 117f4818 61d72965 117f4888 61d713f0 00000000 dsproxy!SetLocalEp+0x182 117f48c8 61d75032 00485400 00485408 00000000 dsproxy!CreateNetConnections+0x292 117f4904 0040b8b5 122e4d98 00000000 00000004 dsproxy!StartDsProxy+0x228 117ff5b4 00413c3d 00000001 00000000 00000000 mad!CMadFrame::ScInitDSProxy+0x151 117ffbd8 0040e1a2 00000000 000c34a0 000c34a0 mad!CMadFrame::ScInitInstance+0x850 117fffa8 77db571b 00000001 000c34a8 00000000 mad!service_main+0x8b 117fffb8 77e4a990 000c34a0 00000000 00000000 advapi32!ScSvcctrlThreadA+0xe 117fffec 00000000 77db570d 000c34a0 00000000 kernel32!BaseThreadStart+0x34



Software update information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Exchange Server 2003 installed to apply this software update.

Restart requirement
You do not have to restart your computer after you apply this software update.

Software update replacement information
This software update does not replace any other software updates.

File information
The English version of this software update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name 21-Jan-2004 04:47  6.5.6980.63  56,320  Dsproxy.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about the naming schema for Exchange Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages

Additional query words: crash terminate

Keywords: kbhotfixserver kbqfe kbfix kbbug kbexchange2003presp1fix KB835575

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