Microsoft KB Archive/297302

= &quot;STOP 0x00000050&quot; Error Message After You Install pcAnywhere 8.0 =

Article ID: 297302

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q297302



SYMPTOMS
After you install Symantec pcAnywhere 8.0 and the computer restarts, you may receive the following error message:

Stop 0X00000050 (0XE2C3F0E8, 0X00000000, 0X00000000, 0X00000002)

PAGE_FAULT_IN_NONPAGED_AREA

The computer may continuously restart, display the same error message, and then restart again.



CAUSE
This behavior can occur because pcAnywhere 8.0 files are incompatible with the currently installed Windows NT 4.0 ATI video driver.



RESOLUTION
To resolve this behavior, contact Symantec to obtain an updated version of pcAnywhere that is compatible with Windows NT 4.0. Visit the Symantec Web site at:

http://www.symantec.com/



WORKAROUND
To work around this behavior, remove pcAnywhere 8.0:
 * 1) When the computer restarts, select [VGA mode].
 * 2) Use the Add/Remove Programs tool in Control Panel to remove pcAnywhere 8.0.
 * 3) Restart the computer in Standard mode.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kbenv kberrmsg kbprb KB297302

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