Microsoft KB Archive/132558

= PC Win: GAL and External Address Lists Are Missing =

Article ID: 132558

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.2

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This article was previously published under Q132558



SYMPTOMS
The Global Address List (GAL) and External Mail program postoffice definitions may be missing when you search the address book of Microsoft Mail for Windows. If this occurs, the only entry visible is the Personal Address Book (PAB).

NOTE: The Windows client can receive messages and can send mail to addresses in the PAB. The Microsoft Mail for PC Networks, MS-DOS workstation is able to view all addresses and does not experience problems.



CAUSE
The addressing files are locked and unavailable to the Windows client. The files are commonly the NETWORK.GLB or any numbered XTN file located in the XTN sub-directory.



RESOLUTION
The lock should be released and the address lists will become available once the clients Exit and Sign Out and sign back into the Windows client.



MORE INFORMATION
The GAL will not be available to the address book if the GAL.NME file is locked. This will not affect the External postoffice definitions. The Admin, Import, and External programs update these files and are commonly the process that can be causing the file to be unavailable.

If the network operating system is unable to locate a lock on any of these files, attempt to make a copy of the file local, and edit the files with an editor, such as Write, that will lock the file. If the file is locked by another process, it will fail to open.

Additional query words: 3.20

Keywords: KB132558

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