Microsoft KB Archive/886476

= You receive an error message when you try to listen to an Audible book in Reader =

Article ID: 886476

Article Last Modified on 10/28/2004

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APPLIES TO


 * Microsoft Reader 2.1
 * Microsoft Reader 2.0 for the Pocket PC

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SYMPTOMS
When you try to listen to an Audible book in Microsoft Reader, you may receive an error message that is similar to the following:

The Audible book you are trying to listen to was activated for another user.



CAUSE
This issue may occur if you did not install the Audible Manager software.



RESOLUTION
To resolve this issue, follow these steps.

Step 1: Remove the Audible Manager software from your computer and Microsoft Pocket PC-based device
To do this, follow these steps:
 * 1) Click Start, click Run, type Appwiz.cpl, and the click OK.
 * 2) Under Currently installed programs, click AudibleManager, click Change/Remove, click Yes, and then follow the prompts to finish removing the Audible Manager software from your computer.
 * 3) On your Pocket PC-based device, tap Start, tap Settings, and then tap Remove Programs on the System tab.
 * 4) Tap Audible, Inc. AudiblePlayer, and then tap Remove.

Step 2: Delete Audible book files from your computer
To delete Audible book files from your computer, follow these steps:
 * 1) Click Start, click Run, type Cmd.exe, and then click OK.
 * 2) At the command prompt, type cd\, and then press ENTER.
 * 3) At the command prompt, type del *.aa /s, and then press ENTER.

Note This command will delete all the files on your computer that have the *.aa extension. Do not perform step 3 if other files on your computer have the *.aa extension.
 * 1) Type Exit, and then press ENTER.

Step 3: Download and install the Audible software
For more information about how to download and install the latest Audible Manager software, visit the following Audible, Inc. Web site:

http://www.audible.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Step 4: Download your Audible books
For more information about how to use the Audible &quot;My Library&quot; feature to download your Audible books, visit the following Audible, Inc. Web site:

http://www.audible.com

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbtshoot kbprb KB886476

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