Microsoft KB Archive/920606

= An unsuccessful installation of Office Communications Server 2007 is not removed on a Windows Server 2003-based computer =

Article ID: 920606

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
You try to install Microsoft Office Communications Server 2007 on a Microsoft Windows Server 2003-based computer. For some reason, the installation cannot finish. When this behavior occurs, the installation should roll back the changes. However, in some cases, the rollback operation may stop responding. In these cases, the unsuccessful installation is not removed.



CAUSE
This problem occurs because of a deadlock in Windows Management Instrumentation (WMI).



RESOLUTION
The hotfix that is described in this article prevents the deadlock in WMI. Therefore, the problem that is described in the &quot;Symptoms&quot; section does not occur.

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix, the computer must be running one of the following operating systems:
 * A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1)
 * An Itanium-based version of Windows Server 2003 with SP1
 * An x64-based version of Windows Server 2003

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit Management Services

Keywords: kbfix kbqfe kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB920606

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