Microsoft KB Archive/822338

= &quot;STOP 0x50 Error in WIN32K.SYS&quot; error message when you try to start MKS Secure Shell Service in Microsoft Windows NT Server 4.0 SP6 =

Article ID: 822338

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 6

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SYMPTOMS
When you try to start MKS Secure Shell Service from MKS, Inc., you may receive the following error message:

STOP 0x0000050 in WIN32K.SYS



This problem is caused by pool corruption. Pool corruption occurs when the MKS Secure Shell does not successfully create a desktop or does not successfully create a Windows Station. For additional information about pool corruption, click the following article number to view the article in the Microsoft Knowledge Base:

188831 How to Use the Special Pool Feature to Isolate Pool Damage

Note Not all services require a Windows Station. MKS Secure Shell is a service that creates a Windows Station during startup.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time    Version         Size        File name --- 08-Jul-2003 11:40   4.0.1381.7177     169,744   Gdi32.dll 08-Jul-2003 11:40   4.0.1381.7221     326,928   User32.dll 21-Jul-2003 11:50   4.0.1381.7224   1,255,152   Win32k.sys 08-Jul-2003 11:40   4.0.1381.7202     175,888   Winsrv.dll Note Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows NT Server 4.0.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbfix kbbug KB822338

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