Microsoft KB Archive/322317

= XADM: You Cannot Mount the Information Store After It Reaches the 16-Gigabyte Size Limit =

PSS ID Number: 322317

Article Last Modified on 7/9/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server

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This article was previously published under Q322317



SYMPTOMS
When the Exchange 2000 Server information store reaches the 16-gigabyte (GB) size limit, it no longer mounts. You may not be able to mount the information store until you upgrade to Microsoft Exchange 2000 Enterprise Server. Additionally, the following event ID error messages may be logged in the Applicationlog of Windows Event viewer:Event Type: Error Event

Source: MSExchangeIS

Event Category: General

Event ID: 1112

Description: The database &quot;Mailbox Store (ServerName)&quot; has reached the maximum allowed size. Attempting to unmount the database.Event Type: Warning

Event Source: ESE

Event Category: Space Management

Event ID: 445

Description: Information Store (3160) The database D:\Program Files\Exchsrvr\MDBDATA\priv1.edb has reached its maximum size of 16383 MB. If the database cannot be restarted, an offline defragmentation may be performed to reduce its size.

Note Although the description for event ID 445 states that the Priv1.edb file has reached a size of 16,383 megabytes (MB), this may not be true. Event ID 445 is triggered if the combined size of both the Priv1.edb and the Priv1.stm files reaches 16,383 MB, so the Priv1.edb file by itself may actually be smaller than this size.



RESOLUTION
To work around this issue, install an evaluation version of Exchange 2000 Enterprise Server. This permits you to continue running Exchange Server while you obtain a copy of Exchange 2000 Enterprise Server. To install an evaluation version of Exchange 2000 Enterprise Server, follow these steps:  Perform a backup of the Mdbdata folder. By default, this folder is stored in the following location:

C:\Program Files\Exchsrvr

 Obtain the evaluation version of Exchange 2000 Enterprise Server. To download trial versions of Exchange 2000, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/evaluation/trial/default.asp

 Start Exchange 2000 Enterprise Server Setup. If you downloaded and extracted the Exchange 2000 Enterprise Server files, double-click Setup.exe in the  :\ \Setup\i386 folder (where  is the drive on which you stored the extracted files, and where   is the folder in which you extracted the files). Click Next, click I agree on the End-User License Agreement page, and then click Next. On the Product Identification page, click Next. On the Component Selection page, click Reinstall in the Action column for each Exchange 2000 component, and then click Next. On the Component Summary page, verify that Reinstall appears next to each component, and then click Next.</li> Follow any additional instructions to complete the installation of Exchange 2000 Enterprise Server.</li> Install the latest Exchange 2000 Server service pack. To obtain Exchange 2000 Server Service Pack 1 (SP1), visit the following Microsoft Web site:

http://www.microsoft.com/exchange/downloads/2000/SP1.asp

To obtain Exchange 2000 Server Service Pack 2 (SP2), visit the following Microsoft Web site:

http://www.microsoft.com/exchange/downloads/2000/sp2/default.asp

</li> Restart all Exchange 2000 services, and then verify that the information store is mounted.</li></ol>

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MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

276206 XGEN: FAQ for Exchange 2000 Evaluation Editions

278523 XADM: Exchange 2000 Setup Fails and Security Vulnerability

Additional query words: gig

Keywords: kbprb KB322317

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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