Microsoft KB Archive/297764

= Printer Property Options Are Not Retained If the Printer Name Is Longer Than 32 Characters =

Article ID: 297764

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q297764



SYMPTOMS
In the common Print dialog box, changes that you make on any tab other than the General tab are not retained after you close the dialog box.



CAUSE
This problem is caused by an insufficient buffer size in Comdlg32.dll.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date          Time      Version        Size       File name ---  5/14/2001    04:51p    5.0.3315.1000   225,552    Comdlg32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbPrint

Keywords: kbbug kbfix kbwin2000presp3fix kbprint kbqfe kbwin2000sp3fix kbhotfixserver KB297764

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