Microsoft KB Archive/945418

= Xbox 360: How to promote an Xbox LIVE child account to adult account status =

Article ID: 945418

Article Last Modified on 12/7/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox
 * Microsoft Xbox Live

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SUMMARY
A new feature that is available on Xbox LIVE starting in December 2007 enables an Xbox LIVE child account to be promoted to adult account status. The profile/account owner of the child account will be eligible for promotion to adult status after the persons turns 18, or otherwise reaches legal adult age.

Note Adult age varies by country. For example, adult age is 19 in Japan and 20 in Korea. The birthday is based on the date that was provided during the initial account creation process for the child account.

When the account is promoted, any parental control restrictions that had previously existed for the child account are removed.

Only child profiles that are eligible for promotion because the user has reached adult age in the given country or region will have the Promote Child Account option available in the Account Management area of the Xbox Dashboard. After the child profile has been successfully promoted, this option does not appear on the Account Management menu.



Payment instrument accounts

 * 1) Sign in by using the child account that you want to promote.
 * 2) Select Account Management in the Xbox LIVE area of the Xbox dashboard.
 * 3) Select Promote Child Account on the Account Management menu.
 * 4) If you are prompted to sign out of a current game session, select yes.
 * 5) Select Continue on the Promote your current Xbox LIVE child account to an adult account screen.
 * 6) Select Continue on the To promote your account, replace the credit card on the account with a new card or payment method screen.
 * 7) Enter the name, credit card type, credit card number, expiration date, and verification code for the replacement credit card, and then select Next.
 * 8) Enter the billing address, city, state, and ZIP Code/Postal Code for the replacement credit card, and then select Next.
 * 9) Verify that all the contact information that was provided during the initial sign-up process is still accurate, and then select Done.
 * 10) Accept the Xbox LIVE Terms of Use and Privacy Statement.
 * 11) Opt in or opt out for Xbox marketing information.
 * 12) Opt in or opt out for partner marketing information.
 * 13) Wait while the account is modified. The screen displays the progress while your console communicates with the Xbox LIVE servers.
 * 14) Select Done on the Your Xbox LIVE account is now an adult account. You will be signed out of Xbox LIVE screen. Your new status takes effect the next time that you sign in to Xbox LIVE.

Non-payment instrument accounts (pre-paid accounts)

 * 1) Sign in by using the child account that you want to promote.
 * 2) Select Account Management in the Xbox LIVE area of the Xbox dashboard.
 * 3) Select Promote Child Account on the Account Management menu.
 * 4) If you are prompted to sign out of a current game session, select yes.
 * 5) Select Continue on the Promote your current Xbox LIVE child account to an adult account screen.
 * 6) Verify that all the contact information that was provided during the initial sign-up process is still accurate, and then select Done.
 * 7) Accept the Xbox LIVE Terms of Use and Privacy Statement.
 * 8) Opt in or opt out for Xbox marketing information.
 * 9) Opt in or opt out for partner marketing information.
 * 10) Wait while the account is modified. The screen displays the progress while your console communicates with the Xbox LIVE servers.
 * 11) Select Done on the Your Xbox LIVE account is now an adult account. You will now be signed out of Xbox LIVE screen. Your new status takes effect the next time that you sign in to Xbox LIVE.

Keywords: kbxbox360ext kbxboxlivefeatures kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbpubtypekc kbinfo KB945418

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