Microsoft KB Archive/319817

= Inst32.exe Causes an Error Message in Windows XP =

Article ID: 319817

Article Last Modified on 8/21/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q319817



SYMPTOMS
When you try to install PrintMaster version 4.0, you may receive the following error message:

Inst32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:   App name    App version  Module name  Module version  Offset --  Inst32.exe  0.0.0.0      Ntdll.dll    5.1.2600.0      0000215c



CAUSE
This problem may occur if PrintMaster version 4.0 faults while it is trying to overwrite a system file.



RESOLUTION
To resolve this problem, please visit the following Microsoft Windows Update Web site, and then install all of the critical updates:

http://windowsupdate.microsoft.com



WORKAROUND
To work around this problem:
 * 1) Click Start, click Run, type cmd.exe in the Open box, and then press ENTER.
 * 2) Type cd /d %windir%\system32, and then press ENTER.
 * 3) Type attrib -r mfcans32.dll, and then press ENTER.
 * 4) Type exit, and then press ENTER.
 * 5) Restart the PrintMaster 4.0 installation.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB319817

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