Microsoft KB Archive/315258

= FIX: You receive SMTP errors when you send messages in Outlook 2002 =

Article ID: 315258

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q315258



SYMPTOMS
When you send messages in Outlook 2002, you may receive Simple Mail Transfer Protocol (SMTP) errors in the following order:
 * You receive two 5.7.1 non-delivery reports (NDRs).
 * You receive a 0x800ccc13 error message.



CAUSE
This problem may occur if you try to send a message from a Post Office Protocol version 3 (POP3) account when you have the Microsoft Exchange Service Account and a POP3 service in the same profile.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time      Size       File name 14-Jan-2002  16:07:22  2,587,592  Outlook.msp 14-Jan-2002  16:46:48  3,914,752  Outlook_Admin.msp After the fix is installed, the following files will have the listed attributes or later:   File name        Version          File Size Exsec32.dll     10.0.3708.0      350,536 OutlCM.dll      10.0.3708.0      534,856 Outllib.dll     10.0.3708.0      6,306,120 Outlmime.dll    10.0.3618.0      92,488 Recall.dll      10.0.3527.0      47,432

Administrative Information
If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.

How to Update Administrative Installations
To update an administrative installation use a command line similar to the following

msiexec /a \  /p   SHORTFILENAMES=1

where  is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),

where  is the MSI database package for the Office XP product (for example, ProPlus.msi), and

where  is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).

How to Update Network Clients
After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following

msiexec /i \  REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus

where  is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and

where  is the MSI database package for the Office XP product (for example, ProPlus.msi).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: smtp error two 2 service services mapi profile sending mail xclnok

Keywords: kberrmsg kbbug kbfix kbofficexppresp2fix kbqfe kbemail kbofficexpsp2fix kbhotfixserver KB315258

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