Microsoft KB Archive/944323

= Excel 2007, PowerPoint 2007, or Word 2007 may crash when you click an Office Online category, click the Installed Templates category, or search for templates =

Article ID: 944323

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Professional 2007

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SYMPTOMS
Microsoft Office Excel 2007, Microsoft Office PowerPoint 2007, or Microsoft Office Word 2007 may crash when you perform any of the following actions:
 * Click any Office Online category
 * Click the Installed Templates category
 * Search for templates



CAUSE
This issue occurs because the &quot;Disable customer-submitted templates downloads from Office Online&quot; policy setting is enabled. Therefore, the customer-submitted templates gallery is never created.



WORKAROUND
To work around this issue, disable the &quot;Disable customer-submitted templates downloads from Office Online&quot; policy setting. To do this, follow these steps:
 * 1) Click Start, click Run, type gpedit.msc, and then click OK.
 * 2) Expand User Configuration, expand Administrative Templates, expand Microsoft Office 2007 system, and then click Tools | Options | General | Web Options.
 * 3) Double-click the Disable customer-submitted templates downloads from Office Online policy setting, click Not Configured, and then click OK.
 * 4) Click Start, click Run, type gpupdate /force, and then click OK.

Additional query words: WD2007 XL2007 PPT2007

Keywords: kbtshoot kbprb kbexpertiseadvanced KB944323

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