Microsoft KB Archive/821266

= You receive incomplete information when the &quot;Exchange 2000 - (SP1-Local System) Collect Public Folder Statistics&quot; script runs =

Article ID: 821266

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1, when used with:
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When the built-in &quot;Exchange 2000 - (SP1-Local System) Collect Public Folder Statistics&quot; script runs, the report only shows mailboxes from one virtual server, and the same mailboxes appear regardless of the virtual server. This symptom occurs if the following conditions are true:
 * You have upgraded Microsoft Operations Manager (MOM) 2000 with Microsoft Exchange 2000 Server Management Pack to MOM 2000 Service Pack1 (SP1).
 * The MOM 2000 Exchange 2000 agent is installed on both nodes of an Active/Active Exchange 2000 cluster that has more than one Exchange 2000 virtual server.

Additionally, you may receive an error message that is similar to the following:

Collection of public folder statistics failed using mailbox. Error: Failed to query public folder table for list of public folders and their properties [0x80040605(-2147219963)]



CAUSE
This problem occurs because the Messaging Application Programming Interface (MAPI) that is used to query the public folder table for a list of public folders is not cluster aware.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version  Size     File name 09-Jun-2003 08:40  1.0.0.0  863,792  Q821266.exe 23-May-2003 05:10            24,338  Readme.rtf 06-Jun-2003 11:10  1.0.4.1   69,707  Exchmbstat.exe 06-Jun-2003 11:14  1.0.4.1   65,611  Exchpfstat.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbfix kbbug kbopman2000sp1fix kbqfe KB821266

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