Microsoft KB Archive/298094

= Sound Card Does Not Work After Upgrade to Windows 98 =

Article ID: 298094

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q298094



SYMPTOMS
When you upgrade your Compaq Presario Model 4704 computer to Microsoft Windows 98, your sound card may not function as expected. Your computer may no longer play any sounds at all, and you may be unable to start some games that require a sound card to start.



CAUSE
This behavior can occur if your computer uses the ESS 1888 PNP sound card and came preinstalled with the OSR2 operating system. Windows 98 does not have the correct sound card divers for all ESS sound cards.



RESOLUTION
To resolve this issue, use one of the following methods to locate and install the Microsoft Windows 95 driver for your ESS sound card.

Method 1

 * Install the Compaq SoftPaq 7013 update for ESS 1869, 1887, or 1888 Audio-based cards.

Method 2

 * Install Windows 95 drivers from the floppy disk provided by the manufacturer.

NOTE: This floppy disk may be unavailable: Most Compaq computers use a Master Recovery Disk CD-ROM that is not able to update individual device drivers.

Method 3

 * Install Windows 95 drivers from the Web site of the sound card manufacturer.



MORE INFORMATION
To obtain and install the SoftPaq update, browse to the following Compaq Web site:

http://www.compaq.com

To obtain and install the ESS sound card driver, browse to the following ESS Technology Web site:

http://www.esstech.com/index.shtm

NOTE: This site also includes generic ESS sound card drivers for all ESS-based sound card products for Microsoft Windows 3.1, Microsoft Windows NT, and MS-DOS-based operating systems.

For information about how to contact Compaq, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbsound KB298094

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