Microsoft KB Archive/293038

= A copy of a forwarded e-mail message stays in the Outbox folder in Outlook 2002 =

Article ID: 293038

Article Last Modified on 10/6/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q293038



SYMPTOMS
When you forward an e-mail message, the message may not be sent. The message may remain in your Outbox folder.



CAUSE
This problem may occur if:
 * You forward a message from a personal folder (.pst) file. -and-


 * You have the In folders other than the Inbox, save replies with original message check box selected.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack



WORKAROUND
To work around this problem, use either of the following methods.

Method 1: Clear the &quot;In folders other than the Inbox, save replies with original message&quot; Check Box
To clear the In folders other than the Inbox, save replies with original message check box:
 * 1) On the Tools menu, click Options.
 * 2) On the Preferences tab, click E-mail Options.
 * 3) In the E-mail Options dialog box, click Advanced E-mail Options.
 * 4) Click to clear the In folders other than the Inbox, save replies with original message check box.

Method 2: Force a Send and Receive Action
If you must have the In folders other than the Inbox, save replies with original message check box selected, clear the Outbox by forcing a send and receive action. Set Outlook to synchronize send and receive messages with the server every five minutes:
 * 1) Start Outlook.
 * 2) On the Tools menu, point to Send/Receive Settings.
 * 3) Click Define Send/Receive Groups.
 * 4) Click to select the Schedule an automatic send/receive every 5 minutes check box, and then click Close.
 * 5) Force a send and receive action:
 * 6) * On the Tools menu, point to Send/Receive, and then click Send and Receive All. -or-


 * 1) * Press the F9 key on your keyboard.

NOTE: If you force a send and receive action, you do not prevent this problem from occurring. You only clear the message from the Outbox.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Keywords: kbhotfixserver kbqfe kbemail kbprb KB293038

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