Microsoft KB Archive/189943

= Performance Counters Become Corrupted After BackOffice 4.0 Setup =

Article ID: 189943

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft BackOffice Server 4.0
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q189943



SYMPTOMS
After you install Microsoft BackOffice on an existing Windows NT 4.0 Server, you may experience one or more of the following symptoms:


 * Performance Counter objects and/or their descriptions may disappear when viewed with Performance Monitor. This may occur after BackOffice is installed.

-or-
 * Error messages from Lodcrt.exe may occur while installing BackOffice.

NOTE: This is usually more evident on non-US versions of Windows NT Server.



CAUSE
These problems are caused by a corruption in the performance counter descriptions in the registry. The corruption is caused by one or more server applications in BackOffice. This is normally corrected during BackOffice setup. However, some non-US versions of BackOffice do not handle this correctly and the corruption is not repaired.



RESOLUTION
To resolve this problem, obtain the following unsupported fix from the following Internet site:

ftp://ftp.microsoft.com/bussys/winnt/winnt-unsup-ed/fixes/nt40/fixcounter/

After installing this fix, if an error message from Lodctr.exe occurs during the installation of BackOffice, reinstall BackOffice after installing this fix. If corruption is encountered after the installation of BackOffice, install this fix to correct it.



STATUS
Microsoft has confirmed this to be a problem in BackOffice version 4.0. An unsupported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

Additional query words: bos

Keywords: kbbug kbfix KB189943

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