Microsoft KB Archive/178856

= XL98: Clicking Office Assistant Button Does Not Start Assistant =

Article ID: 178856

Article Last Modified on 9/11/2002

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APPLIES TO


 * Microsoft Excel 98 for Macintosh

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This article was previously published under Q178856



SYMPTOMS
When you click the Office Assistant button while using a wizard in Microsoft Excel, you experience one of the following behaviors:  The Office Assistant does not appear, and no help is offered for the feature that you are using. -or-

 You receive the following error message:

Cannot start the Office Assistant because QuickTime is not installed or is not currently enabled. Please install or enable QuickTime and then restart your Macintosh if you want to use the Office Assistant.





CAUSE
This problem may occur if either of the following extensions have been disabled or are not installed on your computer:

QuickTime

QuickTime PowerPlug



STATUS
This is by design of Microsoft Excel 98 Macintosh Edition.



MORE INFORMATION
This problem may occur when using the following wizards:

Chart Wizard

Conditional Sum Wizard

File Conversion Wizard

Internet Assistant Wizard

Lookup Wizard

PivotTable Wizard

