Microsoft KB Archive/839366

= You receive the &quot;some of the files that meet the search criteria may be missing from the list. IO error 82&quot; error message when you browse through the folders that are in the Open dialog box in Word 2000 =

Article ID: 839366

Article Last Modified on 4/28/2004

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APPLIES TO


 * Microsoft Word 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition

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SYMPTOMS
When you browse through the folders that are in the Open dialog box in Microsoft Word 2000, you may receive an error message that is similar to the following:

Some of the files that meet the search criteria maybe missing from the list. IO error 82

If you click OK in this error message and then try to open a file, you may receive an error message that is similar to the following:

The file is locked for editing by another user



CAUSE
This behavior occurs if the Temp folder is either full or corrupted.



RESOLUTION
To resolve this behavior, re-create the Temp folder. To do so, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.  Rename the Temp folder. To do so, follow these steps:  Restart Microsoft Windows in Safe Mode.

For additional information about this issue, click the following article numbers to view the articles in the Microsoft Knowledge Base:

315222 A description of the Safe Mode Boot options in Windows XP

202485 Description of Safe Boot Mode in Windows 2000

 Right-click Start, and then click Explore. In the left pane, expand My Computer, and then click Local Disk (C:). In the right pane, double-click WINDOWS. Right-click Temp, and then click Rename. Type Old Temp, and then press ENTER.</li></ol> </li> Create a new Temp folder. To do so, follow these steps: <ol style="list-style-type: lower-alpha;"> Right-click Start, and then click Explore.</li> In the left pane, expand My Computer, and then click Local Disk (C:).</li> In the right pane, double-click WINDOWS.</li> On the File menu, point to New, and then click Folder.</li> Type Temp, and then press ENTER.</li></ol> </li></ol>

Keywords: kbprb KB839366

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