Microsoft KB Archive/820838

= OL2000: E-mail Messages That You Created While Offline Are Sent to the Wrong Recipient =

Article ID: 820838

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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SYMPTOMS
When you use Outlook 2000 to compose and send an e-mail message, the e-mail message may be sent to the wrong recipient if the following conditions are true:
 * You composed the e-mail message while you were working offline.

-and-
 * The offline address book (OAB) was updated before you sent the new e-mail message

For example, you create a new e-mail message, address it, and then save it in the Drafts folder so that you can finish it later. Several hours go by, you receive and download a new OAB, and then you send the e-mail message that you drafted earlier while you are working online. In this example, the recipient that you selected from the old OAB may be replaced with a new recipient from the new OAB. Because a new recipient is used, the e-mail message is sent to the wrong recipient.



CAUSE
This problem occurs when you download a new OAB between the time that you address the new e-mail message and the time that you send the new e-mail message.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 09-May-2003 23:21    245,248  Olkintlop.msp  (Client Update) 09-May-2003 23:23  1,446,400  Olkintlff.msp  (Full File Update) After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version      Size       File name ---  30-Oct-2002  18:40  5.5.2656.94  720,144  Cdo.dll  (Win 9x) 30-Oct-2002 18:39  5.5.2656.94  813,328  Cdo.dll (Win NT) 09-May-2003 20:10  5.5.3189.0   154,112  Emsabp32.dll 26-Sep-2002 01:21  5.5.3182.0   131,344  Emsui32.dll 17-Jan-2003 23:36  5.5.3187.0   540,944  Exsec32.dll 03-Jan-2003 22:15  9.0.0.7303    53,298  Olkfstub.dll 23-Jul-2002 20:47  8.30.3173.0  782,608  Outex.dll 23-Jul-2002 20:41  9.0.6718.0   368,691  Pstprx32.dll This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB820838

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