Microsoft KB Archive/938291

= Event ID 14380 is logged in the Communications Server log when you run the Conferencing Validation Wizard in Communications Server 2007 Access Edge Server =

Article ID: 938291

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Communications Server 2007 Enterprise Edition
 * Microsoft Office Communications Server 2007 Standard Edition

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SYMPTOMS
When you run the Conferencing Validation Wizard to test a remote user on a computer that is running Microsoft Office Communications Server 2007 Access Edge Server, the following event is logged in the Communications Server log: Event Type: Warning

Event Source: OCS Protocol Stack

Event Category: (1001)

Event ID: 14380

Date:

Time:

User: N/A

Computer: SIP

Description:

Some requests were rejected as they exhausted the Max-Forwards limit.

In the past 0 minutes, the protocol stack rejected 1 requests that were looping and exhausted the Max-Forwards limit.

The last such request had the From uri (sip:server.domain.com) and the To uri (sip:server.domain.com).

Cause:

This usually indicates an incorrect server configuration or a bad routing rule.

Resolution:

None needed unless the number of reported errors is large (> 100). Check whether all server routing rules are properly configured.



CAUSE
The Conferencing Validation Wizard starts with a maximum hop value of 1. This value continues to increase until the Conferencing Validation Wizard receives a response that is not a 483 response.

Note A 483 response is the error code for &quot;too many hops.&quot;



MORE INFORMATION
You can safely ignore this event.

Keywords: kbexpertiseinter kbtshoot kbprb KB938291

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