Microsoft KB Archive/307082

= No Sound on Panasonic Toughbook CF-45 with Yamaha DS1 Audio Device After Windows XP Installation =

Article ID: 307082

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q307082



SYMPTOMS
After you install Windows XP on a Panasonic Toughbook CF-45 portable computer that has a Yamaha DS1 audio device installed, you may not hear any sound.

Device Manager may display a black exclamation point (!) next to the audio device. The audio device properties may indicate a status of Code 10, and you may see the following information (or a similar statement):

This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)



CAUSE
This behavior can occur because the driver for the Yamaha DS1 audio device is not compatible with Windows XP.



RESOLUTION
To resolve this behavior, contact Yamaha to ask about availability of an updated driver that addresses this issue.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Yamaha Electronics Corp., USA, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kbnofix kbprb kbsetup kbsound KB307082

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