Microsoft KB Archive/911085

= Error message when you try to synchronize a Windows Mobile device with a personal computer: &quot;Unable to connect&quot; =

Article ID: 911085

Article Last Modified on 1/19/2006

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APPLIES TO


 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Windows Mobile 2003 software for Smartphone
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Windows Mobile 2003 Second Edition software for Smartphone
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Windows Mobile 2003 software for Smartphone
 * Windows Mobile 5.0 for Pocket PC
 * Windows Mobile 5.0 for Pocket PC Phone Edition
 * Windows Mobile 5.0 for Smartphones
 * Microsoft Pocket PC 2002 Software Standard Edition

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SYMPTOMS
When you try to synchronize a Microsoft Windows Mobile device with a personal computer, you may receive an error message that is similar to the following:

Unable to Connect...



CAUSE
The problem occurs because one of the following conditions is true:
 * You enable the Use mobile schedule to sync with this PC option. To do this, tap Start, tap ActiveSync, tap Tools, and then tap Options. On the PC tab, click Use mobile schedule to sync with this PC. This option tells Microsoft ActiveSync to try to connect to the personal computer. However, ActiveSync is unsuccessful.

Note This option has been removed from ActiveSync 4.0 and from later versions of ActiveSync.
 * You turn on the flight mode on the device, or you turn off the radio.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Windows Mobile, visit the following Microsoft Web site:

http://www.microsoft.com/windowsmobile/default.mspx

Additional query words: ActiveSync

Keywords: kberrmsg kbtshoot kbprb KB911085

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