Microsoft KB Archive/823423

= OFFXP: Documents Containing Shockwave Flash objects quit unexpectedly when opening and closing them programmatically =

Article ID: 823423

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Office XP Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition

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SYMPTOMS
When you programmatically open and close Microsoft Office documents that contain Shockwave Flash objects, the Microsoft Office program may quit unexpectedly (crash).

When you programmatically open and close Microsoft PowerPoint presentations that contain Shockwave Flash objects, PowerPoint may quit and you may sometimes receive the following error message:

PowerPoint found an error it cannot correct and will shut down.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

How to Obtain the Hotfix
This issue is fixed in the Office XP Post-Service Pack 2 Hotfix Package July 1, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

822341 Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 1, 2003



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Keywords: kberrmsg kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB823423

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