Microsoft KB Archive/63357

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Debugging NetWare Printing Problems in Windows

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Q63357

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a, 3.1

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SUMMARY
To debug printing problems from Microsoft Windows on a Novell NetWare network, use the checklist provided in this article.

MORE INFORMATION
 Do you have a valid SET TEMP statement?

Windows cannot print correctly unless the DOS TEMP variable is set to a valid directory to which you have Create, Write, and Delete access privileges. Are you using a proper Windows printer configuration?

Verify that the correct Windows printer driver is installed and that the appropriate port is selected for output. Do you have the correct NetWare shell version?

Windows 3.0 and 3.0a require IPX.COM and NETx.COM version 3.02a or later.

Windows 3.1 requires IPX.COM version 3.1 and NETX.COM version 3.26.

You can obtain the latest versions of these files from NetWare dealers, the Novell LANswer Technical Support group, or from the Novell area on CompuServe. Is the Windows NetWare driver installed?

Run the Windows SETUP utility icon from Program Manager and check that &quot;Novell NetWare&quot; is shown as the installed network driver. Windows is not able to print correctly on a Novell network if no network driver or an incorrect network driver is installed. Is the workstation printing utility installed?

Windows does not work properly with NetWare printing utilities that allow one workstation to print to a printer connected to another workstation. For proper Windows operation, the network printer must be connected to a server.  Are you using the proper NetWare print configuration?

Windows requires proper NetWare print console configuration for successful printing on Novell networks. This configuration can be carried out in one of two ways. The best way is for the system administrator to verify that the server Print Console configuration is set correctly by using the supervisor PRINTCON utility.

In PRINTCON, perform an Edit Print Job Configuration and make sure the following options are set. Options not listed are not relevant to proper Windows printing.      PRINTCON Option          Setting

Suppress Form Feed      Yes File Contents           Byte Stream Print Banner            No      Auto Endcap              No      Enable Timeout           No  Windows always places a formfeed at the end of its print jobs. Suppress Form Feed should be set to Yes so NetWare does not add an additional formfeed, thus wasting a sheet of paper. Because Windows is printing bitmap graphics in almost all cases, File Contents must be set to Byte Stream to avoid NetWare's automatic expansion of tab characters. Byte values resembling tab characters occur randomly within bitmap graphic output; if these are expanded to spaces, the output will be garbled. Auto Endcap and Enable Timeout should be set to No to avoid NetWare timing out the print job while it is in progress. The Print Banner should be disabled to avoid garbled printing.

For example, if these options are set to Yes and a Windows application takes too long to spool a portion of a print job in progress, NetWare could time-out the print job in the middle. If you experience fragmented or garbled print jobs, make sure these options are set correctly. If you cannot set these options globally by using the PRINTCON utility, you may specify them on your CAPTURE command line. A sample command line is as follows: "CAPTURE NB NA TI=0 NFF NT" In this example, the NB is used to specify that no banner page be printed, the NA (No Automatic endcap) option is the same as setting Auto Endcap to No in PRINTCON. TI=0 (TImeout) is the same as setting Enable Timeout to No. NFF (No Form Feed) is the same as Suppress Form Feed set to Yes in PRINTCON. NT (No Tab expansion) is similar to setting File Contents to Byte Stream.

If you want to make these changes for individual users rather than for the system as a whole, the proper CAPTURE format may be placed in your login script by using SYSCON. 

The Novell products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3.00 3.00a 3.0 3.0a 3.10 3.11 kbnetwork tshoot

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Technology : kbWin3xSearch kbWin300 kbWin300a kbWin310