Microsoft KB Archive/918448

= Message when you try to send an e-mail message to a recipient by using Exchange Server 2003 Outlook Web Access: &quot;Microsoft Outlook Web Access does not recognize &quot;&quot;&quot;@&quot; =

Article ID: 918448

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you try to send an e-mail message to a recipient by using Microsoft Exchange Server 2003 Outlook Web Access, you receive the following message:

Check Names -- Web Page Dialog

Microsoft Outlook Web Access does not recognize

&quot;&quot; @. &quot;@. &quot;

Do you want to:
 * Delete this recipient from the list
 * Change to

You experience this problem when you try to send an e-mail message to a recipient by using an e-mail address that contains a quoted string.

Note You do not experience this problem when the following conditions are true:
 * You use Microsoft Office Outlook 2003 to send the e-mail message.
 * You have an Outlook contact that is configured to use the particular SMTP address.



CAUSE
This problem occurs because the Outlook Web Access SMTP address parser does not support this kind of e-mail address. The affected SMTP parser is included in Exoledb.dll builds that are earlier than build 6.5.7651.29.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, you must have Microsoft Exchange Server 2003 Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
SMTP addresses that contain a quoted string are supported by Request for Comments (RFC) 2822 - Internet Message Format. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB918448

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