Microsoft KB Archive/314271

= SMS: Windows Explorer May Consume CPU Resources When the Remote Control Agent Stops =

Article ID: 314271

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q314271



SYMPTOMS
On a Systems Management Server (SMS) client computer that is running the SMS Remote Control agent (Wuser32.exe), Windows Explorer may suddenly begin to consume all of the available CPU resources when the Remote Control agent is stopped. This may result in poor responsiveness and performance. Windows Explorer may also exhibit other unusual behavior, such as activating the wrong window, or not responding when you right-click the desktop to adjust your settings. You must stop and then restart Explorer.exe to recover from this condition.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date        Time   Version        Size       File name           Platform -- 01-Mar-2001 17:40                        67  Compverremctrl.ini 01-Mar-2001 17:40  2.0.92.9       1,681,800  Remctrl.exe         Alpha 01-Mar-2001 17:40  2.0.1493.3220    389,904  Wuser32.exe         Alpha 01-Mar-2001 17:40  2.0.92.9       1,354,289  Remctrl.exe 01-Mar-2001 17:40  2.0.1493.3220    264,256  Wuser32.exe

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



WORKAROUND
This problem occurs only if Active Desktop is activated. To avoid this problem, deactivate Active Desktop.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.



To Use the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
 * 1) Copy the hotfix folder structure to a share on your network. Q314271.exe is an SMS Installer file that updates specific files on your site server.
 * 2) Log on to the site server or the computer that is running the SMS Administrator console by using an account with administrative permissions.
 * 3) Make sure that the SMS Administrator console is not running.
 * 4) Run Q314271.exe and follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.

Note that the default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfixed files to be propagated to the clients. To speed up this process, you can create a software distribution for the Setevnt.exe or Cliutils.exe Resource Kit tool, along with the appropriate parameters to start a CCIM work cycle. For information about the proper syntax to use with these tools, see the Resource Kit documentation.

Manual Installation on the Site Server

 * 1) Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
 * 2) On the site server, make sure that the SMS Administrator console is not running.
 * 3) Replace the Remctrl.exe file in the  \Inboxes\Clicomp.src\Remctrl\  folder with the version from the hotfix.
 * 4) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\Remctrl folder with the version from the hotfix. You must rename the Compverremctrl.ini file to Compver.ini.
 * 5) Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.

Additional query words: prodsms

Keywords: kbhotfixserver kbqfe kbhardware kbsms200presp5fix kbbug kbfix KB314271

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