Microsoft KB Archive/910466

= You may receive a &quot;MEM_BAD_POINTER&quot; error message on a computer that is running Windows XP with Service Pack 2 =

Article ID: 910466

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition 

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SYMPTOMS
When you run a program that uses MicroQuill SmartHeap heap management software on a computer that is running Microsoft Windows XP with Service Pack 2, you may receive an error message that is similar to the following:

MEM_BAD_POINTER



CAUSE
This problem occurs if the Install files for East Asian languages check box is selected in the Regional and Language Options Control Panel item.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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WORKAROUND
To work around this problem, follow these steps:
 * 1) Click Start, click Run, type intl.cpl in the Open box, and then click OK.
 * 2) Click the Languages tab, click to clear the Install files for East Asian languages check box and the Install files for complex script and right-to-left languages check box, and then click OK two times.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kbpubtypekc KB910466

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