Microsoft KB Archive/266196

= Backup Exec 8.0 May Cause &quot;Stop 0x0000000A&quot; or Sporadic Reboots =

Article ID: 266196

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q266196



SYMPTOMS
Veritas Backup Exec 8.0 may cause a &quot;Stop 0x0000000A&quot; error message or sporadic reboots. The stop code may resemble the following example:

STOP 0x0000000a (0x00000000 0x000000ff 0x00000001 0x8040063d)



CAUSE
This behavior is caused by the Otman5.sys driver. The Otman5.sys driver passes a corrupted list entry. For additional information about the Otman5.sys driver, please contact Veritas.



RESOLUTION
Contact Veritas to inquire about an update that resolves this issue. You can check the Veritas Web site at:

http://www.veritas.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
To work around this behavior remove the open file option. For information about the removal of this option, please consult the Backup Exec documentation.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: stop 0xA bounce, 0000000a 00000000 000000ff 00000001 8040063d

Keywords: kb3rdparty kberrmsg kbprb KB266196

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