Microsoft KB Archive/122399

= Enabling Help Desk Options for MS-DOS Clients =

Article ID: 122399

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Systems Management Server 1.0 Standard Edition
 * Microsoft Systems Management Server 1.1 Standard Edition
 * Microsoft Systems Management Server 1.2 Standard Edition

-



This article was previously published under Q122399



SUMMARY
Help Desk Options for MS-DOS clients are disabled by default. This article discusses proper methods to enable Help Desk Options for an MS-DOS Remote client.



MORE INFORMATION
Help Desk Options can be enabled by an MS-DOS client using the -v option of USERTSR and USERIPX, or by modifying the SMS.INI on the client. Help Desk Options enabled using the -v option of USERTSR and USERIPX (USERIPX is used only with Novell IPX clients) are not saved, so the next reboot results in selected options being disabled again. Help Desk Options enabled by modifying the SMS.INI are permanent.

Method 1: Using -v Option of USERTSR and USERIPX
To enable options using the -v command of USERTSR or USERIPX:

 Make sure USERTSR or USERIPX has already been loaded in the CLIENT.BAT file because the -v options are not available until USERTSR or USERIPX has already been loaded. Run USERTSR or USERIPX with a -v option for every Help Desk Option you would like to enable. Available options are:

VIEW - Allows Remote Control of the client

FILEXFER - Allows File Transfer to/from the client

EXECUTE - Allows Remote Execution of commands on the client

REBOOT - Allows Remote Reboot of the client

Example:

USERTSR -vVIEW -vREBOOT -vEXECUTE

NOTE: To disable a Help Desk Option, enter a -v option preceded by NO. For example:

USERTSR -vNOVIEW -vNOREBOOT -vNOEXECUTE



Method 2: Modifying SMS.INI File
To enable options in the SMS.INI:

 Change the properties of the SMS.INI file from read-only, hidden, and system using the following MS-DOS command:

attrib c:\sms.ini -r -h -s

  Open the SMS.INI file in Notepad and change the entries in the Sight section from "No" to "Yes" (without the quotation marks): [Sight] Allow Takeover=  Allow Reboot=  Allow File Transfer=  Allow Remote Execute= <No | Yes> </li> Save the changes and set the properties of the SMS.INI to read-only, hidden, and system using the following MS-DOS command:

attrib c:\sms.ini +r +h +s

</li></ol>

Additional query words: sms prodsms

Keywords: kbconfig kbnetwork KB122399

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.