Microsoft KB Archive/231589

= Add New Hardware Wizard Lists No Tape Backup Devices =

Article ID: 231589

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q231589



SYMPTOMS
When you attempt to install a legacy (non-Plug and Play) tape backup device using the Add/Remove Hardware Wizard, no tape drives are listed. Instead, you see the following message:

Unable to find any drivers for this device



CAUSE
There are no non-Plug and Play tape drives listed in the %SystemRoot%\Inf\Tape.inf file, so no devices are listed.



RESOLUTION
To install the device, click Have Disk and select the .inf file on the driver disk provided by the tape drive's manufacturer.



STATUS
This behavior is by design.

Keywords: kbhardware kbprb KB231589

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