Microsoft KB Archive/180347

= OL97: MAPI Service Error in GWMSPI.DLL Starting Outlook =

Article ID: 180347

Article Last Modified on 1/22/2007

-

APPLIES TO


 * Microsoft Outlook 97 Standard Edition

-



This article was previously published under Q180347



SYMPTOMS
When you start Microsoft Outlook 97, the following error message appears:

Unable to open your default mail folders. MAPI was unable to load the information service GWMSPI.DLL

If you click OK, Outlook fails to start.



CAUSE
You have installed client support for Novell GroupWise and Outlook 97 on the same computer and messaging services for both products were installed in the same profile.



RESOLUTION
Create two separate Windows Messaging profiles, one for Outlook and one for GroupWise.



MORE INFORMATION
The error message described in the Symptoms section occurs without respect to the installation order.

GroupWise is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

