Microsoft KB Archive/165846

= WinNT Err: "The system cannot find the file specified" with Remote Access Service =

Article ID: 165846

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q165846



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to connect a Remote Access Service (RAS) client to a Windows NT RAS Server computer, the connection attempt fails and you may receive any of the following error messages:

Checking network protocol connections

TCP/IP cp reported error 2.

The system cannot find the file specified

or

Event ID 4106

The Dial-up connection 'SpryNet or whom ever using' could not be made.

The error reported was: [2]

The system could not find the file specified.



CAUSE
An incorrect registry entry refers to another registry entry that does not exist.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

On the RAS client, there are numbered entries for each installed network adapter under the following registry key:

NOTE: The above registry key is one path; it has been wrapped for readability.

Under normal circumstances, each entry will have a ServiceName value that refers to a registry key under the following key:


 * 1) Start Registry Editor (Regedt32.exe).
 * 2) Check each NetworkCards entry and confirm that there is a corresponding Services entry. If a NetworkCards entry refers to a service that does not have a corresponding Services key, delete the entire numbered key (Do not delete any other NetworkCards entries, and do not delete the entire NetworkCards key).
 * 3) Quit Registry Editor and retry the RAS connection.



MORE INFORMATION
For additional information about troubleshooting TCP/IP error 2 messages, refer to the following article in the Microsoft Knowledge Base:

169116 Troubleshooting TCP/IP CP Error 2 ERROR_FILE_NOT_FOUND

Keywords: kbprb KB165846

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