Microsoft KB Archive/184471

= OL98: "Reply Using a Specific Template" Rule Sends Only Once =

PSS ID Number: 184471

Article Last Modified on 6/23/1999

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The information in this article applies to:


 * Microsoft Outlook 98

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This article was previously published under Q184471





SYMPTOMS
When you define a Rules Wizard rule to "reply using a specific template" the rule fires only once for any given sender.



CAUSE
This behavior is by design. The Rules Wizard rule to "reply using a specific template" is designed to send the reply only once to each sender, during a session. This prevents Outlook from sending repetitive replies to a sender from whom you receive multiple messages. This behavior is the same as that of the "Out of Office Assistant."



RESOLUTION
During a session, Outlook remembers the list of users to whom it has responded. Restarting Outlook deletes this list, resetting the rule to fire again for each sender.



Defining an Automatic Reply Template

 * 1) Open a new Outlook message.
 * 2) Type whatever information you would like to appear in your reply message.
 * 3) On the File menu, click Save As.
 * 4) In the Save As dialog box, click to select "Outlook Template (*.oft)" in the Save As Type list.
 * 5) Type a name for your reply template in the File Name box and click Save.

To Define a Rule to Send an Automatic Reply

 * 1) On the Tools menu, click Rules Wizard.
 * 2) In the Rules Wizard dialog box, click New.
 * 3) Under "Which type of rule do you want to create?" click "Check messages when they arrive" and click Next.
 * 4) Under "Which condition(s) do you want to check?" click to select the Sent Directly To Me check box, or any other criteria you want, and click Next.
 * 5) Under "What do you want to do to the message?" click to select the "reply using a specific template" check box.
 * 6) Under Rule Description, click the underlined phrase, "a specific template."
 * 7) In the Select A Reply Template dialog box, click to select the template you saved in step 5 of the previous set of instructions, and then click Open.
 * 8) Complete the Rule Wizard instructions and then click Finish and OK.

Additional query words: how to create autoreply

Keywords: kbhowto kbprb KB184471

Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3

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