Microsoft KB Archive/234069

= Computer Stops Responding After You Install Drivers =

Article ID: 234069

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q234069



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you install the video drivers included with the Diamond Fire GL 1000 Pro video adapter on a Microsoft Windows 98-based computer, your computer may stop responding (hang) or you may receive an error message similar to the following:

Invalid VxD dynamic link call from VPOWERD(06) + 00000BD9 to device VMCPD Service C.



CAUSE
This behavior occurs because the Diamond Fire GL 1000 Pro installation program updates the version of the Vmcpd.vxd file to version 1413 without checking the installed version of the file. This can happen with Voodoo 5 drivers, as well as others from other vendors.

NOTE: Removing the driver and installing another video driver does not resolve this issue.



RESOLUTION
To resolve this issue, use the DirectX Diagnostic Tool (Dxdiag.exe) to determine if the version of the Vmcpd.vxd file installed on your computer is version 1413.

For additional information about how to use the DirectX Diagnostic Tool, click the article number below to view the article in the Microsoft Knowledge Base:

190900 DirectX: Description of the DirectX Diagnostic Tool

If the version of the Vmcpd.vxd file is 1413, replace this file with the version shipped with Windows 98. To do this:  Click Start, point to Find, and then click Files or Folders. In the Named box, type vmpcd.vxd . In the Look In box, click My Computer, and then click Find Now. In the list of found files, right-click the Vmcpd.vxd file located in the Windows\System folder, and then click Rename. Type vmcpd.old, and then press ENTER. Close the Find: Files Named Vmpcd.vxd window.</li> Restart the computer.</li> Insert the Windows 98 CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent the Windows CD-ROM from starting automatically.</li> Click Start, and then click Run.</li> In the Open box, type the following line, and then click OK:

sfc.exe

</li> Click Extract one file from installation disk.</li> In the Specify the system file you would like to restore box, type vmcpd.vxd, andthen click Start.</li> In the Restore From box, type the following line, and then click OK:

 :\Win98

where  is the drive letter of your CD-ROM drive.</li> In the Save File In box, type the following line, and then click OK:

 :\Windows\System\Vmm32

where  is the drive letter of the hard disk on which Windows is installed.</li></ol>

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWDISHHS direct-x dx6 crash freeze lock win98x vmm32

Keywords: kb3rdparty kbdisplay kberrmsg kbprb KB234069

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