Microsoft KB Archive/944170

= Error message when you try to activate Windows Live OneCare: &quot;Unable to verify account status because of an issue with our registration system&quot; =

Article ID: 944170

Article Last Modified on 11/14/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to activate Windows Live OneCare, you receive the following error message:

Unable to verify account status because of an issue with our registration system.



CAUSE
This problem can occur for either of the following reasons:
 * You try to activate a beta version of Windows Live OneCare 1.5 by using a subscribed Windows Live ID. See Resolution 1.
 * You cannot connect to the registration Web site. If you cannot connect to the registration Web site, you cannot activate Windows Live OneCare. See Resolution 2.



Resolution 1
To resolve this problem, remove the beta version, and then install a retail version. To do this, follow these steps:
 * 1) Verify the URL of the activation site that is displayed after you click Activate.

Note If the word &quot;BETA&quot; appears in the URL, you are using a beta version of Windows Live OneCare.
 * 1) Open Control Panel, double-click Add or Remove Programs, and then uninstall Windows Live OneCare.
 * 2) Visit the Windows Live OneCare Web site, and then click Add Another PC.
 * 3) Follow the instructions to install a retail version of Windows Live OneCare.

Resolution 2
To resolve this problem, determine whether you have any connectivity issues. To do this, use one or more of the following methods.

Method 1: Remove any proxy server settings in Windows Internet Explorer
If you are in an enterprise environment that uses a proxy server, try to connect to the registration Web site outside this environment. In an external environment, you must remove any proxy server settings in Internet Explorer. To do this, follow the appropriate steps.

Windows Vista
 * 1) Click Start vistastartbutton.jpg], and then type Internet in the Start Search box.
 * 2) Under Programs, click Internet Options.
 * 3) Under Local Area Network (LAN) settings on the Connections tab, click LAN settings.
 * 4) Clear all the check boxes except for the Automatically detect settings check box, and then click OK.

Windows XP
 * 1) Open Control Panel, and then double-click Internet Options.
 * 2) Under Local Area Network (LAN) settings on the Connections tab, click LAN settings.
 * 3) Clear all the check boxes except for the Automatically detect settings check box, and then click OK.

Method 2: Remove blocking software
Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.

Verify that third-party security programs such as firewalls, antivirus, or Internet content filters are not installed. To remove any third-party security programs, follow these steps:
 * 1) Click Start, click Run, type appwiz.cpl, and then click OK.
 * 2) Under Currently installed programs, locate any third-party antivirus or firewall programs.
 * 3) Click the program, and then click Remove.
 * 4) Restart the computer.

Method 3: Restart the winss service

 * 1) Follow the appropriate step:
 * 2) * In Windows XP, click Start, click Run, type cmd, and then press ENTER.
 * 3) * In Windows Vista, click Start vistastartbutton.jpg], and then type command prompt in the Start Search box. In the results list, right-click Command Prompt, and then click Run as administrator.
 * 4) Type the following commands, and then press ENTER after each command:
 * 5) * net stop winss
 * 6) * net start winss
 * 7) * exit

Method 4: Troubleshoot other connectivity issues
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

943767 After you install Windows Live OneCare, you cannot connect to the Internet

Additional query words: portal

Keywords: kberrmsg kbtshoot kbactivation kbregistration kbexpertisebeginner KB944170

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