Microsoft KB Archive/924581

= Data is lost when you accept the default system mappings between Microsoft Dynamics CRM and Microsoft Dynamics GP in the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP =

Article ID: 924581

Article Last Modified on 9/22/2006

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APPLIES TO

 Microsoft Dynamics CRM 3.0 Microsoft Business Solutions CRM Integration for Great Plains, when used with:  Microsoft Dynamics CRM 3.0

 Microsoft Business Solutions CRM Sales for Outlook 

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SYMPTOMS
When you accept the default system mappings between Microsoft Dynamics CRM and Microsoft Dynamics GP in the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP, data is lost.

Specifically, this problem occurs after you integrate a sales order in Microsoft Dynamics CRM and in Microsoft Dynamics GP by using the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP. When you then populate some fields in the sales order in Microsoft Dynamics GP, these fields are not mapped to the corresponding fields in the sales order in Microsoft Dynamics CRM. When you update the integrated sales order in Microsoft Dynamics CRM, the fields that are related to the unmapped fields of the sales order in Microsoft Dynamics GP are empty.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server or the Microsoft Dynamics CRM laptop client for Outlook.

Prerequisites
You must have the Microsoft Dynamics CRM 3.0 server or the Microsoft Dynamics CRM laptop client for Outlook installed to apply this hotfix.

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB924581$\Spuninst folder.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates

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MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

After you apply this hotfix, the hotfix prevents you from updating integrated orders and order details in Microsoft Dynamics CRM. To update an order or the order details that have been integrated, you must update the record in Microsoft Dynamics GP.

You may have to install another hotfix to prevent potential data loss in Microsoft Dynamics GP when you use the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP. For more information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

923437 Potential data loss when you accept the default system mappings and you integrate data between Microsoft Dynamics CRM and Microsoft Dynamics GP by using the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB924581

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