Microsoft KB Archive/821364

= XADM: CDO Application Fails With &quot;E_FAIL (80004005)&quot; Error Message When It Accesses Items in a Public Folder =

Article ID: 821364

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you create a Collaboration Data Objects (CDO) application to read information from a field collection on a Microsoft Exchange Server 5.5 public folder, the CDO application works as you expect. However, when this CDO application logs on to an Exchange 2000 computer and tries to access items in an Exchange Server public folder that is replicated to the Exchange 2000 computer, the attempt to access the items in the public folder may be unsuccessful. If the operation is unsuccessful, the CDO application generates the following error message:

E_FAIL (80004005)

Note This problem only occurs only when the CDO application tries to read the property data from the Exchange 2000 public folder store.



CAUSE
This problem occurs because the Exchange 2000 information store incorrectly calculates a string size during a character code page conversion.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Information store

The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date         Time   Version            Size    File name --- 11-Jun-2003  20:33  6.0.6475.0      3,915,776  Cdoex.dll 11-Jun-2003 20:28  6.0.6475.0        827,392  Davex.dll 11-Jun-2003 20:25  6.0.6475.0        577,536  Dsaccess.dll 11-Jun-2003 19:35  6.0.6475.0        184,320  Dscmsg.dll 11-Jun-2003 20:34  6.0.6475.0      3,575,808  Excdo.dll 11-Jun-2003 20:25  6.0.6475.0        258,048  Exmime.dll 11-Jun-2003 20:28  6.0.6475.0      2,138,112  Exoledb.dll 11-Jun-2003 20:23  6.0.6475.0         81,920  Exosal.dll 11-Jun-2003 20:28  6.0.6475.0        307,200  Exprox.dll 11-Jun-2003 19:28  6.0.6475.0         49,152  Mdbevent.dll 11-Jun-2003 19:47  6.0.6475.0      2,285,568  Mdbmsg.dll 11-Jun-2003 19:30  6.0.6475.0         32,768  Mdbrole.dll 11-Jun-2003 20:26  6.0.6475.0         24,576  Mdbtask.dll 11-Jun-2003 20:24  6.0.6475.0      4,648,960  Store.exe Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB821364

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