Microsoft KB Archive/911474

= Error message when you try to go offline in the Microsoft Dynamics CRM client for Outlook: &quot;The Microsoft CRM client for Outlook was unable to go offline&quot; =

Article ID: 911474

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you try to go offline in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, you may receive the following error message:

The Microsoft CRM client for Outlook was unable to go offline. Please try to go offline again.



CAUSE
This problem occurs when Microsoft Visual Studio 2005 and Microsoft SQL Server 2005 Developer Edition are installed on the computer that is running the Microsoft Dynamics CRM client for Outlook. When these products are installed, the Microsoft .NET Framework 2.0 is installed. The Microsoft Dynamics CRM client for Outlook is incompatible with the .NET Framework 2.0.



RESOLUTION
To resolve this problem, configure Microsoft Office Outlook to use the .NET Framework 1.1. To do this, follow these steps:  Log on to the Microsoft Dynamics CRM client for Outlook. Click Start, point to Programs, point to Administrative Tools, and then click Microsoft .NET Framework 1.1 Configuration. In the .NET Configuration 1.1 dialog box, click Applications, and then click Add an Application to Configure. In the Configure an Application dialog box, click Other. In the Add an Application dialog box, locate and then double-click the Outlook.exe file.

Note By default, the Outlook.exe file is in the following directory:

C:\Program Files\Microsoft Office\Office11

 Restart Microsoft Outlook.</ol>

Keywords: kberrmsg kbtshoot kbmbsmigrate kbprb KB911474

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