Microsoft KB Archive/191024

Money 99: Does Not Store Modem Selection with Multiple Modems

PSS ID Number: Q191024 Article last modified on 04-07-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

If you have multiple modems installed in your computer, or you use Direct Cable Connections to connect to another device such as a Microsoft Windows CE device, Microsoft Money 99 may attempt to use the wrong modem or device when you connect to your financial institution’s direct financial services provider. You must manually select the correct modem each time.

Depending upon the type of modem or device listed in Microsoft Windows, Money may display various errors or symptoms. Please see the “More Information” section later in this article for a list of the potential error messages you may receive.

= CAUSE =

This behavior occurs because Money does not store your modem selection. It defaults to the first modem listed in Windows.

= RESOLUTION =

To resolve this issue, you can manually select the correct modem in the Modem list in the Call Your Financial Institution dialog box before you Connect to your financial institution in Money.

If your financial institution uses CheckFree as a Direct Financial Services provider, or you use CheckFree stand-alone bill payment services, you can update the Xsisc.dll file to resolve this issue. This update allows Money to save the modem selection so that you do not need to manually select the modem every time you place a call. To update the Xsisc.dll file, click the following link to the Mdm_sel.exe file. The following file is available for download from the Microsoft Software Library:

http://support.microsoft.com/download/support/mslfiles/Mdm_sel.exe (http://support.microsoft.com/download/support/mslfiles/http://support.microsoft.com/download/support/mslfiles/Mdm_sel.exe)

Release Date: Mar-18-1999

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

Q119591 How to Obtain Microsoft Support Files from Online Services

= STATUS =

Microsoft has confirmed this to be a problem in Microsoft Money 99.

= MORE INFORMATION =

Potential Error Messages
If you configure Money to use the wrong modem when you dial, you may receive any of the following error messages:

Direct Cable Connections
If the first device displayed in the list of modems is a Serial or Parallel cable connection, you may receive the following error message:

An unexpected error has occurred. Please try your call again, and if this repeats, call Online Services Customer Support.

The next time you attempt to connect, you may receive the following error message:

There has been an error cleaning up a prior Online Service call. Please try this call again.

When you click OK, you may receive the following error message:

A prior call to Online Service was interrupted and must be completed before other tasks can be done. Do you want to complete the call now?

Unconnected Modem, Cable or ISDN Modem
If the first device displayed is a cable or ISDN modem, or if you have installed another modem that is not connected to a phone line, you may receive the following error message:

Please check your modem connection. Also check the Modem settings in your Windows Control Panel, or call Online Service Customer Support. You can find the phone number in the Contact Information Place in the Online area.

External Modem Not Turned On
If the first device displayed in the list of modems is an external modem and it is not turned on, you may receive the following error message:

Money could not complete the call due to trouble communicating with the modem port. Please try again.

Additional query words: w_money 7.0 palm pilot toy

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========================================================= Keywords : kbfile kbonline kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.