Microsoft KB Archive/834920

= FIX: You may receive a blank page when you try to compare two pages in a WBC in Edit mode =

Article ID: 834920

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Content Management Server 2002

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SYMPTOMS
If you try to view two postings to compare the revision history in a Web Browser Client (WBC) in Edit mode, you may receive a blank Web page.



CAUSE
This problem occurs because the compare revision process called the PageRevisionCommon.js file, but the file no longer exists. If the user has a custom 404 error message in the Web.config file, it causes the PageRevisionCommon.js file to be returned as an HTML page. Because of this, you may receive a blank Web page in Microsoft Internet Explorer.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time     Size  File name --  30-Jan-2004  02:06   7,789  Pagerevisioncompareinfo.aspx 30-Jan-2004 02:06  15,210  Pagerevisioncompareresult.aspx 30-Jan-2004 02:06  16,048  Pagerevisionhistory.aspx



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbbug kbfix kbcontentmgtserv2002sp2fix kbcontentmgtserv2002presp2fix KB834920

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