Microsoft KB Archive/175846

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NetShow Theater Server Bug Report Form

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Q175846

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The information in this article applies to:


 * Microsoft NetShow Theater Server version 3.0

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SUMMARY
The following is the NetShow Theater Server bug report form. This form should be completed by customers or support engineers when escalating issues to the NetShow Theater Server Support Team.

MORE INFORMATION
Microsoft NetShow Theater, Problem Report Template

Please see the instructions below.

General Information Name:

Company:

Area Code and Phone:

Internet Addresses, WWW and E-mail:

Country (if outside the U.S.):

Please describe your Title Server software: Title Server Version/Build:

To find your Title Server Version/Build, open Windows Explorer, locate the file runtiger.exe, right-click runtiger.exe, click Properties, click the Version tab, and then click the Product Version and record the version ID.

Windows NT Server Version/Build/SP:

To find your Windows NT Server Version/Build/SP, click Start, click Programs, click Command Prompt, type winver at the command prompt, and then press Enter.

Please describe your Title Server hardware: Computer (brand and model):

Bus Architecture (check all that apply)

< >ISA < >EISA < >MCA < >VESA < >PCI

< >PCMCIA (PC CARD) < >Other (please describe):

System BIOS (manufacturer and version/date):

CPU(s) (type and manufacturer):

< >200MHz < >Other (please describe):

Memory (RAM):

< > 64 < >128 < >Other (please describe):

Disk Drives:

Disk Controller (manufacturer, model, and version):

Partitions:

Drive Letter: File System: < > NTFS Size:

Drive Letter: File System: < > NTFS Size:

Network card model, type, IRQ, and address:

< >Fast Ethernet < >ATM

Network protocol(s)

< >IP < >Other (please describe):

Other adapters (scanner/modem/PC CARD):

Please describe your Content Server software: Complete the following sections for each of your content servers.

Content Server Version/Build:

To find your Content Server Version/Build, open Windows Explorer, locate the file runcub.exe, right-click runcub.exe, click Properties, click the Version tab, and then click the Product Version and record the version ID.

Windows NT Server Version/Build/SP:

To find your Windows NT Server Version/Build/SP, click Start, click Programs, click Command Prompt, type winver at the command prompt, and then press Enter.

Number of Content Servers:

Total Number of Content Disks Drives:

Fault Tolerance (Mirror Factor):

Disk Capacity:

Used Space:

Free Space:

Maximum System Bandwidth:

Server Version:

To obtain these values, start the NetShow Theater Server Administrator, connect to your server, click Monitor Server, click the server name in the right panel to highlight your server, and then click Properties.

Please describe your Content Server hardware: Complete the following sections for each of your content servers.

Computer (brand and model):

Bus Architecture (check all that apply)

< >ISA < >EISA < >MCA < >VESA < >PCI

< >PCMCIA (PC CARD) < >Other (please describe):

System BIOS (manufacturer and version/date):

CPU(s) (type and manufacturer):

< >200MHz < >Other (please describe):

Memory (RAM):

< > 64 < >128 < >Other (please describe):

Disk Drives for Operating System:

Disk Controller (manufacturer, model, and version):

Partitions:

Drive Letter: File System: < > NTFS Size:

Drive Letter: File System: < > NTFS Size:

Disk Drives for Video Content:

SCSI Ultra Wide Controller (model/version/SCSI ID):

< >SCSI Disk (model, cluster size, SCSI ID):

Partitions:

Drive Letter: File System: < > Raw Size:

Drive Letter: File System: < > Raw Size:

Drive Letter: File System: < > Raw Size:

Drive Letter: File System: < > Raw Size:

Network card model, type, IRQ, and address:

< >Fast Ethernet < >ATM

Network protocol(s)

< >IP < >Other (please describe):

Other adapters (scanner/modem/PC CARD):

Please describe your Client PC(s) software: Microsoft Windows Media Player Version/Build:

To find your Microsoft Windows Media Player Version/Build, start the Media Player, click Help, click About Media Player, and record the version information.

Microsoft Windows NT Server Version/Build/SP:

To find your Windows NT Server Version/Build/SP, click Start, click Programs, click Command Prompt, type winver at the command prompt, and then press Enter.

Microsoft Windows 95 Version/Build/Fixes:

To find your Windows 95 Version/Build/Fixes, click Start, click Run, and then run Winver.exe, Qfecheck.exe, and Sysedit.exe.

Please describe your Client PC(s) hardware Computer (brand and model):

Bus Architecture (check all that apply)

< >ISA < >EISA < >MCA < >VESA < >PCI

< >PCMCIA (PC CARD) < >Other (please describe):

System BIOS (manufacturer and version/date):

CPU(s) (type and manufacturer):

< >200MHz < >Other (please describe):

Memory (RAM):

< >32 < >48 < >64 < >128 < >Other (please describe):

Sound Card (model/address/IRQ):

For each hard drive, list the following information:

Disk Controller (manufacturer, model, and version):

Partitions

Drive Letter: File System: < > Fat < > NTFS Size:

Drive Letter: File System: < > Fat < > NTFS Size:

Network card model, type, IRQ, and address:

< >Ethernet < >Fast Ethernet < >ATM < >Other (please describe):

Network protocol(s):

< >IP < >Other (please describe):

Video adapter (manufacturer, model, and version):

< > ISA < > EISA < > PCI < > VESA < > MCA

Video memory:

< > 4Mb < > 8Mb < >Other (please describe):

Video driver (name, date, and size):

Video resolution:< >640x480< >800x640

< >1024x768< >1280x1024

< > Other (please describe):

Color depth:< >16 colors< >256 colors

< >64K< >16.7 million

< >True color< >Other (please describe):

Optional MPEG Decode adapter (manufacturer, model and version):

< > ISA < > EISA < > PCI < > VESA < > MCA

Please describe your Physical Network(s): Define the physical network linking the title server and the content servers:

Media Type: < >ATM < >Fast Ethernet < >Ethernet

Cable Type: < >Cat5 Twisted Pair < >FDDI (please describe):

ATM/Ethernet Switch (manufacturer, model, and version):

Netmod/Other Devices (manufacturer, model, and version):

Define the physical network linking the content servers and the client PCs:

Media Type: < >ATM < >Fast Ethernet < >Ethernet

Cable Type: < >Cat5 Twisted Pair < >FDDI (please describe):

ATM/Ethernet Switch (manufacturer, model, and version):

Netmod/Other Devices (manufacturer, model, and version):

Problem Title: Please provide a one-line summary of the problem you are encountering.

Problem Description: Please provide a detailed description of the problem, circumstances, and any action you took.

Problem Occurs: < >Always < >Sometimes < >Didn't happen again < >Didn't try it again

STEP BY STEP INSTRUCTIONS: Please provide step-by-step instructions that we can use to reproduce your problem. Please be explicit and complete. If we cannot reproduce the problem, then we may not be able to resolve it in the next release.

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To expedite a solution to your issue, please be prepared to provide Microsoft Product Support Services with the information on this form, as well as a full Winmsd.exe report for each of your Theater Server systems.

Additional query words:

Keywords :

Issue type : kbinfo

Technology :