Microsoft KB Archive/203695

= Encarta 99: Home Screen Introductory Audio Is Broken Up or Choppy =

Article ID: 203695

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q203695



SYMPTOMS
When you start Microsoft Encarta Encyclopedia 99, the introductory audio played when the Home screen is displayed may be broken up or choppy.



CAUSE
This behavior can occur if a CD-ROM changer is installed in your computer and both Encarta Encyclopedia 99 compact discs are inserted in the CD-ROM changer at the same time.



RESOLUTION
To resolve this issue, use either of the following methods.


 * Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM changer at any one time. When you are prompted to insert the other Encarta Encyclopedia CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is currently in the CD-ROM changer before you insert the other disc.


 * Disable the display of the Home screen when you start Encarta Encyclopedia 99. To do this, follow these steps:


 * Start Encarta Encyclopedia 99.
 * Click Options, and then click Settings.
 * Click to clear the "Display Home screen when I start Encarta Encyclopedia" check box.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 99.

Additional query words: multi multi-media media mm ee99 switch introduction sound

Keywords: kbbug kbhardware kbpending kbsound kbui KB203695

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