Microsoft KB Archive/888280

= You receive an error message when you click Media Center topics in the Windows XP Media Center Edition 2005 Windows Help and Support Center =

Article ID: 888280

Article Last Modified on 11/16/2004

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2005

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SYMPTOMS
If you select a topic after you search for &quot;Media Center&quot; or &quot;Parental Controls&quot; in Microsoft Windows XP Media Center Edition 2005 Windows Help and Support Center, you receive the following error message:

Cannot display the page

The page you are trying to view cannot be displayed.

This may be because:

If you are trying to view this content over the network, there may be network congestion or a problem with your connection.

There might be an error in the page's address.

The page might not be available.

Please check your network connection or try another page.

This problem occurs when you select one or more of the following 15 topics after you search for &quot;Media Center&quot;:
 * Get help in Media Center
 * Start Media Center
 * Use the Media Center Start menu
 * Customize the Media Center Start menu
 * Remove items from the Media Center Start menu
 * Show the Media Center menu bar
 * Use Media Center and other programs at the same time
 * Close Media Center
 * Volume settings in Media Center
 * Make Media Center the default CD player or DVD player
 * Change Internet Explorer settings for use with Online Spotlight or other Media Center programs
 * Remote commands for Media Center
 * Transport controls in Media Center
 * AV controls and power controls in Media Center
 * I do not want Media Center to download Guide information automatically

This problem also occurs when you select one or more of the following 4 topics after you search for &quot;Parental Controls&quot;:


 * Changing Channels causes a prompt for parental control password
 * Reset Parental controls
 * I cannot remember my 4-digit code for parental controls
 * About Parental controls for My TV



CAUSE
This problem occurs because of a bug in the Rmtview.chm Help file.



WORKAROUND
To work around this problem, use one or more of the following methods:  Use the Help topics that are available in Media Center. To obtain help in Media Center, press the START button on the remote, click Settings, and then click Help. Open the Rmtview.chm Help file manually. To do this, click Start, click Run, type c:\windows\help\rmtview.chm in the Open box, and then click OK. View the Media Center booklet. A booklet may be included with your hardware that covers basic setup tasks and introductory information about Media Center. Contact technical support. If you have technical questions, you can contact your computer manufacturer. Visit the following Microsoft Web site to obtain information about Media Center:

http://www.microsoft.com/windowsxp/mediacenter/default.mspx

 Visit the Media Center newsgroups. Post your questions and get answers from Microsoft professionals and expert users. For more information about Microsoft Windows XP Newsgroups, visit either of the following Microsoft Web sites:

http://www.microsoft.com/windowsxp/expertzone/newsgroups.mspx

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windows.mediacenter

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: suggested

Keywords: kberrmsg kbtshoot KB888280

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