Microsoft KB Archive/294253

= PIP 2001: Print Job Stops Responding (Hangs) and No Error Messages Appear =

Article ID: 294253

Article Last Modified on 12/28/2004

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition

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This article was previously published under Q294253



SYMPTOMS
When printing from any of the products listed at the beginning of this article, the print job stops responding (hangs) and no error messages appear.



CAUSE
This behavior may occur if you are using an Epson Stylus Color printer, and the printer drivers are out of date.



RESOLUTION
Update your printer drivers to the latest release. For updated Epson printer drivers, visit the Epson Web site:

http://www.epson.com



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB294253

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