Microsoft KB Archive/323243

= INFO: Microsoft Services for Embedded Partners =

PSS ID Number: 323243

Article Last Modified on 11/15/2002

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The information in this article applies to:


 * Microsoft Windows XP Embedded

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This article was previously published under Q323243



SUMMARY
Microsoft Services for Embedded Partners is a premier support offering program that targets and focuses on the specialized needs of partners who are using embedded products.

Embedded partners receive the support of a team, led by an Application Development Consultant (ADC), to address the following:
 * To design, develop, and test embedded platforms and applications.
 * To provide extended Quick Fix Engineering support (QFEs) for up to seven years.
 * To provide exclusive access to the Windows Embedded development teams.



MORE INFORMATION
The primary benefits of the new offering for embedded partners are:  Embedded Focus

MSfEP is focused solely on support for Windows Embedded products: Microsoft Windows CE; Windows NT Embedded; and Windows XP Embedded. Support Services

Embedded partners receive support services, from a team led by an Application Development Consultant, that include:  Escalation management: the ADC can help escalate partner concerns for prompt resolution. Consulting: the ADC-led team can conduct detailed reviews of the partner's embedded technology architecture, system, and application design and code. Product and Prototype development: help influence the development of both prototypes and finished products.   Extended Quick Fix Engineering (QFE) period

During the first 4 years after an OS version is released, customers can request QFEs at no cost. After this standard QFE period, partners can enter an Extended QFE period, and (for a fee) request QFEs for up to 7 years after an OS version is released. The extended QFE schedule for the existing Windows Embedded products is as follows:

<pre class="fixed_text">Product                Mainstream        Extended Name                   Support           Support Retired          Retired -- Windows CE 2.11        30-Sep-2002       30-Sep-2005 Windows CE 2.12        30-Jun-2003       30-Jun-2006 Windows CE 3.0         30-Jun-2004       30-Jun-2007 Windows CE .NET 4.0    31-Mar-2006       31-Mar-2009 Windows CE .NET 4.1    30-Sep-2007       30-Sep-2009 Windows NT4 Embedded   30-Jun-2003       30-Jun-2006 Windows XP Embedded    31-Dec-2006       31-Dec-2008 </li></ul>

For more information about Microsoft Premier Support services offerings, including offering datasheets, visit the following Microsoft Web site:

Microsoft Premier Support

http://support.microsoft.com/default.aspx?scid=fh;EN-US;entpremier

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