Microsoft KB Archive/814563

= OL2002: Runtime Error When You Add a Shortcut to Your Windows NT 4.0-Based Computer =

Article ID: 814563

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 2

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SYMPTOMS
When you try to programmatically add a file location as a shortcut to an Outlook 2002 shortcut bar, you may receive the following error message:

Run time Error: -2147024882 (8007000e)

Out of memory or system resources. Close some windows or programs and try again.

This symptom occurs if you run Outlook 2002 on a Microsoft Windows NT 4.0-based computer.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later:   Date         Time   Size       File name 15-Feb-2003 03:00  2,393,096  Outlook.msp 15-Feb-2003 04:27  5,207,568  Outlookff.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.      Date         Time   Version         Size       File name ---  19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll 09-Jan-2003 22:31  10.0.4907.0       346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0       137,800  Impmail.dll 24-Jan-2003 01:04  10.0.4921.0       543,304  Outlcm.dll 14-Feb-2003 20:30  10.0.5011.0     6,314,568  Outllib.dll 11-Oct-2002 22:14  10.0.4608.0        92,744  Outlmime.dll 14-Feb-2003 20:30  10.0.5011.0        47,688  Outlook.exe 08-Nov-2002 21:47  10.0.4705.0       121,416  Outlph.dll 25-Nov-2002 18:50  10.0.4721.0        47,688  Recall.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB814563

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