Microsoft KB Archive/176747

= OL97: ErrMsg: Word Is Either Busy or Cannot Be Found =

Article ID: 176747

Article Last Modified on 8/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q176747



SYMPTOMS
When attempting to use Microsoft Word 97 (WordMail) to open an e-mail message in Microsoft Outlook 97, you may get the following error message:

This form requires Word as your e-mail editor, but Word is either busy or cannot be found. The form will be opened in the Outlook editor instead.



CAUSE
There is a folder named "Program" (without the quotation marks) on the root of your hard drive (c:\Program). There may also be a file named "Program."



RESOLUTION
Rename or remove the folder and/or file named Program. After doing so you may get the following warning message:

This change may impact one or more registered programs. Do you want to continue?

Click Yes to continue the operation.

If problems persist, do a maintenance installation of Microsoft Office 97 with the /y switch, to re-register the programs.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.



MORE INFORMATION
This situation may cause other OLE problems in Microsoft Office 97 programs, such as inserting graphs, ClipArt, spreadsheets, etc. Re- registering Office should fix the problem. See the articles reference below for more information.

To Re-register the Office Programs

 * 1) Close any running Office programs.
 * 2) Insert the Office 97 compact disc in the drive.
 * 3) Click the Start button and Click Run.
 * 4) Type :\Setup.exe /y and click OK.
 * 5) When the Microsoft Office 97 Setup starts, click Reinstall.

