Microsoft KB Archive/883507

= NetWare users cannot log on to a NetWare server from a Windows XP client =

Article ID: 883507

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional

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SYMPTOMS
When a Windows XP client who uses Client Services for NetWare (CSNW) logs off from a Novell NetWare server, their connection may remain active on the NetWare server. When the client tries to log on to the NetWare server again, the client may not be able to log on.



CAUSE
This problem occurs because the NetWare server has reached the limit of connection licenses or because they have reached the concurrent access limit on the NetWare server.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time     Version        Size        File name -  10-Aug-2004  18:58    5.1.2600.2505  144,384     Nwprovau.dll



WORKAROUND
To work around this problem, restart the Windows XP client computer. Doing this releases the license and the connection on the NetWare server.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbhotfixserver kbnetwork atdownload kbfix kbbug KB883507

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