Microsoft KB Archive/892047

= Your computer locks when you unplug a USB smart card reader in Windows 2000 with Service Pack 4 =

Article ID: 892047

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you unplug a universal serial bus (USB) smart card reader from a computer that is running Microsoft Windows 2000 with Service Pack 4 (SP4), the computer locks. This problem occurs even when there is no smart card in the smart card reader.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version             Size  File name 18-Jan-2005 07:41  5.0.2195.7021    336,656  Msgina.dll 06-Jan-2005 04:29  5.0.2195.7017  6,278,656  Sp3res.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB892047

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