Microsoft KB Archive/254969

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Adobe Distiller Assistant Installation Requires Microsoft PostScript Printer Driver

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Q254969

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
While you are installing Adobe Acrobat version 3.01, Setup returns the following error message while preparing to install Adobe Acrobat Distiller Assistant:

A PostScript printer driver (Pscript.drv or Pscript.dll) must be installed to print to Distiller Assistant. See the Readme.win file for information on correctly configuring Distiller Assistant. Adobe Acrobat 3.0x Setup will continue when you click OK.

You then receive the following error message:

Adobe Acrobat 3.0x Setup was unable to automatically install Distiller Assistant v3.0x. After finishing the installation, please read the ReadMe file for instructions to correct this problem.

CAUSE
In Microsoft Windows NT version 4.0, this error message occurs if you have no PostScript printer driver installed or if you have installed only the Adobe PostScript printer driver (AdobePS) before installing Distiller Assistant. Distiller Assistant requires a PostScript printer driver, but Adobe Acrobat version 3.01 was shipped before the Adobe PostScript printer driver for Windows NT version 4.0 (AdobePS) was released. Therefore, Distiller Assistant is designed to check only for the Microsoft Windows NT PostScript printer driver (Pscript.dll).

Windows 2000 installs the new Pscript5.dll PostScript printer driver (not the Pscript.dll driver) when you install a PostScript printer. Therefore, Adobe Acrobat Setup issues the error messages listed above when you attempt to install Distiller Assistant, even though you have already installed a Microsoft PostScript printer driver.

RESOLUTION
Adobe Technical Support reports that this will be fixed in Adobe Acrobat version 4.0.

MORE INFORMATION
The Readme file for Adobe Acrobat version 3.01 and the following Adobe Technical Solutions Database article both mention the need to install a Microsoft Windows NT printer (not the Adobe version) to correct this problem, but the information provided in these documents is Windows NT 4.0-specific and does not apply to Windows 2000:

"http://www.adobe.com/supportservice/custsupport/SOLUTIONS/f8c2.htm" The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg kbsetup KBW2KHOME

Issue type : kbprb

Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch