Microsoft KB Archive/134563

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MS-DOS Prompt Does Not Shut Down with Third-Party TSRs

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Q134563

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
If a third-party keyboard enhancement Terminate and Stay Resident (TSR) program is installed on the computer, you may be unable to shut down MS-DOS prompts. Any of the following actions (and possibly others) may not shut down the MS-DOS prompt:


 * Shutting down the computer
 * Closing all programs and logging off
 * Clicking the X button in the corner of the MS-DOS prompt window
 * Clicking the End Task button in the CTRL+ALT+DELETE dialog box

The title of the window says that the window is closing, but the window does not close.

CAUSE
The TSR does not implement the clean shut-down functionality, new in Windows 95. As a result, Windows 95 waits forever for the TSR to shut down.

RESOLUTION
For a long-term resolution, contact the vendor to see if an updated version of the program is available.

To work around this behavior, click the MS-DOS prompt that is not shutting down, and then at the MS-DOS prompt, type exit to cause it to quit properly.

To avoid having to do shut down the MS-DOS prompt in this manner repeatedly, use one of the following two methods:

NOTE: By following these steps, any unsaved information in the MS-DOS prompt will be lost.


 * 1) Click the Start button, point to Settings, and then click Taskbar on the menu that appears.
 * 2) In the Taskbar Properties dialog box, click the Start Menu Programs tab, and then click the Advanced button.
 * 3) In the Exploring - Start Menu dialog box, click the Programs folder.
 * 4) Under Contents of Programs, using the right mouse button, click the MS-DOS Prompt icon, and then click Properties on the menu that appears.
 * 5) In the MS-DOS Prompt Properties dialog box, click the Misc tab, and under Termination, make sure the "Warn if still active" box is not checked.

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Remove the TSR from the Autoexec.bat file.

MORE INFORMATION
Keyboard enhancement TSRs that do not support the Windows 95 clean shut- down functionality as of this writing include the following:

  CED PCED ANARKEY The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: MS-DOS box

Keywords : win95 appscomp

Issue type :

Technology : kbWin95search kbWin95