Microsoft KB Archive/110178

= Cannot Dial Automatically from Works 2.0 with WFWG 3.11 =

Article ID: 110178

Article Last Modified on 10/28/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q110178



SYMPTOMS
When you run Microsoft Works version 2.0 for Windows under Microsoft Windows for Workgroups version 3.11, the automatic dialing feature does not work correctly. The modem dials the number correctly, the phone begins to ring, Works instructs you to pick up the phone and choose Yes; however, when you do this, Works does not turn off the modem and transfer the call to the phone. As a result, you hear the person you're calling over the modem speaker, not the phone speaker.

This problem does not occur with Works version 3.0 for Windows, nor does it occur with the MS-DOS-based versions of Works.



CAUSE
This problem is caused by a conflict between Works 2.0 and the Windows for Workgroups 3.11 communication driver (COMM.DRV).



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.11 dial this number tools menu autodial

Keywords: KB110178

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