Microsoft KB Archive/919864

= Error message when you try to synchronize a Windows Mobile 5.0-based device in Exchange Server 2003: &quot;0x85010004&quot; =

Article ID: 919864

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

-



SYMPTOMS
Consider the following scenario:
 * You install Microsoft Exchange Server 2003 Service Pack 2 (SP2) on a computer that is running Microsoft Windows 2000 Service Pack 4 (SP4).
 * In Exchange System Manager, you enable the Enforce password on device option. This option is in the Device Security Settings dialog box under Mobile Device Properties.

You try to synchronize a device that is running Microsoft Windows Mobile 5.0 software for Pocket PCs and that has the Messaging and Security Feature Pack for Windows Mobile 5.0 installed. When you do this, you receive the following error message:

0x85010004

Additionally, the device cannot be synchronized.

You may also receive the following error messages on the Windows Mobile-based device:

Your Account does not have permissions to sync with your current settings. Contact your Microsoft Exchange administrator.

Error code: HTTP_403

The device security settings will not be enforced on Windows Mobile-based devices. The mobile device just synchronizes bypassing the device security settings that are set in the global settings of the Exchange server.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Exchange Server 2003 SP2 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you must restart the following services:
 * World Wide Publishing Service
 * Simple Mail Transport Protocol (SMTP)
 * Microsoft Exchange Routing Engine
 * IIS Admin Service

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB919864

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.