Microsoft KB Archive/230651

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Setup Cannot Locate CD-ROM Drive

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server

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SYMPTOMS
When GUI-mode Setup prompts you for the location of the installation media, Setup may be unable to locate the CD-ROM drive after you insert the Windows 2000 CD-ROM.

CAUSE
This behavior can occur if you start Setup by booting from the CD-ROM drive, and then remove the Windows 2000 CD-ROM after the Text-mode portion of Setup is finished. The GUI-mode portion of Setup requires additional files from the CD-ROM to continue. If the Windows 2000 CD-ROM is not in the CD-ROM drive upon the reboot into GUI-mode Setup, Setup may be unable to locate the CD-ROM drive.

RESOLUTION
To work around this problem, insert the Windows 2000 installation CD-ROM and reboot the computer. Setup should begin where it left off.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbsetup

Version : WINDOWS:2000

Platform : WINDOWS

Issue type : kbprb

Technology :