Microsoft KB Archive/886127

= Client inventory information is not updated after you upgrade to Systems Management Server 2003 with Service Pack 1 =

PSS ID Number: 886127

Article Last Modified on 12/16/2004

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The information in this article applies to:


 * Microsoft Systems Management Server 2003 SP1

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SYMPTOMS
After you upgrade your Microsoft Systems Management Server (SMS) site to SMS 2003 with Service Pack 1 (SP1), you notice that client inventory information is not updated. You may receive the following error message:

SMS Site Component Manager detected that the SMS_SERVER_BOOTSTRAP_ service was installed on site system &quot;\\ &quot;, but SMS Site Component Manager could not deinstall the service. The operating system reported error 1072: The specified service has been marked for deletion.

Some SMS components may log the following entry many times: Waiting for the inbox manager to create the inboxes, retry in 10 seconds. These SMS components may include the SMS Inventory Data Loader and the SMS Software Inventory Processor. Inbox folders may not be created for an hour or more after you upgrade to SMS 2003 with SP1. Until the inbox folders are created, management points may stop forwarding data to other inbox folders that already exist on the SMS site server. For example, status messages and client configuration requests (CCRs) are not copied to the SMS site server, even though the \Ccr.box and the \Statmgr.box folders already exist.



CAUSE
This problem occurs when the Microsoft Windows Service Control Manager component locks a service. For example, this component may lock the SMS bootstrap service. This problem may occur if the Services console is open when you upgrade to SMS 2003 with SP1. Typically, SMS can create the inbox folders when the operating system finishes the services installation tasks. However, in some circumstances, you may have to restart the computer to complete the installation or the deletion of services.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

287516 Service startup type is disabled



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
When a management point tries to send information to the SMS site server, the management point checks to make sure that the destination inbox folders are available. If the management point cannot access any one of the inbox folders, all subsequent inboxes are skipped. Because some inboxes are not yet created on the SMS site server, the status message inbox is skipped. SMS recovers after the inboxes are created on the site server.

Keywords: kbSMSMP kbSMSInventory kbSMSInstall kbSMS2003bug kbtshoot kbService kbServer kbInboxMgr kberrmsg kbsetup kbUpgrade kbPerformance kbInventory KB886127

Technology: kbSMS2003 kbSMS2003Search kbSMS2003SP1 kbSMSSearch

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