Microsoft KB Archive/177202

= Installing Windows NT Service Packs with Compaq's SSD and Insight Manager =

Article ID: 177202

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q177202



SUMMARY
Conflicts may exist with certain files between Microsoft Windows NT service packs, Compaq's Insight Manager and Compaq's Support Software Diskettes (SSD). This article discusses the recommended method for installing these updates.



MORE INFORMATION
NOTE: Before you use the following steps, you should read the Compaq Customer Advisory at the following Compaq Web site:

http://www.compaq.com/support/techpubs/customer_advisories/EM981202_CW02_6.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

You should also refer to the following article in the Microsoft Knowledge Base:

244984 Event ID 7026 after Installing Compaq SSD Version 2.1x

Use the following installation order when working with a computer that is using Insight Manager:
 * 1) Install all required services before installing Insight Manager or a Windows NT service pack.
 * 2) Before restarting the computer, apply the latest Windows NT Service Pack. (To run a service pack and prevent the computer from rebooting automatically, run Update.exe and use the -z switch (for example, update.exe -z .)
 * 3) Before restarting the computer, apply the appropriate SSD from Compaq.
 * 4) Restart the computer.
 * 5) Install Insight Manager from Compaq.

In cases where new services need to be added that were not installed initially, repeat steps 2-5 to ensure the server has the latest files. See the service pack Readme file for more information about specific issues that relate to installing Windows NT service packs.

The Compaq Insight Manager is manufactured by Compaq, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this products' performance or reliability.

Additional query words: snmp

Keywords: kb3rdparty kbinfo KB177202

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