Microsoft KB Archive/914721

= You cannot open a Word document from the Groove Document Review tool if you are using Office 97 =

Article ID: 914721

Article Last Modified on 4/10/2006

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APPLIES TO


 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition

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SYMPTOMS
Consider the following scenario. You are using Microsoft Office 97. Then, you try to open a Microsoft Word document from the Groove Document Review tool. In this scenario, you cannot open the Word document from the Groove Document Review tool.



RESOLUTION
To resolve this problem, install Microsoft Office 97 Service Release 2 (SR2).

Note If the resolution does not work, follow the instructions that are in the following Microsoft Knowledge Base article:

247028 Corrupt Normal.dot causes errors when automating Word



MORE INFORMATION
This issue may also occur if you are using Microsoft Word 97 with any version of Microsoft Office. In this scenario, if you try to open a Word document from the Groove Document Review tool in Word 97, you may receive one of the following error messages:

The message filter indicated that the application is busy (HRESULT: 0x8001010A)

Cannot open macro storage (HRESULT: 0x800A175D)

Word cannot open the existing [square] (HRESULT: 0x800A142D)

Additional query words: TCN-01051

Keywords: kbtshoot kbprb kbexpertiseinter KB914721

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