Microsoft KB Archive/313045

= LDAP May Cause an Access Violation in Rare Cases =

Article ID: 313045

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q313045



SYMPTOMS
In rare cases, a program or Windows may stop responding (hang) with an access violation. This access violation could occur in Winlogon.exe, which results in a Stop error code of c000021a.

NOTE: If this occurs in Lsass.exe, the symptoms that are listed in the following Microsoft Knowledge Base article occur:

220946 Symptoms That You May Experience If the Lsass.exe Process Stops



CAUSE
An access violation occurs while Wldap32.dll is looking up information from the cache.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size     File name --  26-Nov-2001  17:19  5.0.2195.4600  123,664  Adsldp.dll 26-Nov-2001 17:19  5.0.2195.4628  130,320  Adsldpc.dll 26-Nov-2001 17:19  5.0.2195.4016   62,736  Adsmsext.dll

26-Nov-2001 17:19  5.0.2195.4653  356,112  Advapi32.dll 26-Nov-2001 17:19  5.0.2195.4571   82,704  Cmnquery.dll 26-Nov-2001 17:19  5.0.2195.4141  133,904  Dnsapi.dll 26-Nov-2001 17:19  5.0.2195.4379   91,408  Dnsrslvr.dll 26-Nov-2001 17:19  5.0.2195.4534   41,744  Dsfolder.dll 26-Nov-2001 17:19  5.0.2195.4534  156,944  Dsquery.dll 26-Nov-2001 17:19  5.0.2195.4574  110,352  Dsuiext.dll 26-Nov-2001 17:20  5.0.2195.4682  521,488  Instlsa5.dll 26-Nov-2001 17:19  5.0.2195.4630  145,680  Kdcsvc.dll 26-Nov-2001 16:33  5.0.2195.4680  199,440  Kerberos.dll 04-Sep-2001 08:32  5.0.2195.4276   71,024  Ksecdd.sys 26-Nov-2001 16:51  5.0.2195.4682  503,568  Lsasrv.dll 26-Nov-2001 16:52  5.0.2195.4682   33,552  Lsass.exe 26-Nov-2001 16:32  5.0.2195.4680  107,280  Msv1_0.dll 26-Nov-2001 17:19  5.0.2195.4594  306,960  Netapi32.dll 26-Nov-2001 17:19  5.0.2195.4603  358,672  Netlogon.dll 26-Nov-2001 17:19  5.0.2195.4650  913,168  Ntdsa.dll 26-Nov-2001 17:19  5.0.2195.4627  387,856  Samsrv.dll 26-Nov-2001 17:19  5.0.2195.4583  128,784  Scecli.dll 26-Nov-2001 17:19  5.0.2195.4600  299,792  Scesrv.dll 26-Nov-2001 17:19  5.0.2195.4600   48,400  W32time.dll 06-Nov-2001 11:43  5.0.2195.4600   56,592  W32tm.exe 26-Nov-2001 17:19  5.0.2195.4683  125,712  Wldap32.dll 26-Nov-2001 16:51  5.0.2195.4682  503,568  Lsasrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbDirServices

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbdirservices kbhotfixserver KB313045

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