Microsoft KB Archive/938713

= A duplicate appointment is created when you run the &quot;Synchronize Outlook with CRM&quot; function in the Microsoft Dynamics CRM client for Outlook =

Article ID: 938713

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
Consider the following scenario in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. You accept an appointment that is sent from another Microsoft Dynamics CRM user. The appointment is scheduled on the calendar in Outlook. Then, you run the Synchronize Outlook with CRM function. In this scenario, a duplicate appointment is created on the calendar in Outlook. However, only one appointment should be created.

This problem occurs if the following conditions are true:
 * The appointment was tracked by the Microsoft Dynamics CRM user who sent the appointment.
 * Both Microsoft Dynamics CRM users have a Microsoft Exchange Server 2007 mailbox account.
 * The Exchange 2007 mailbox that you use is stored on a Microsoft Exchange Server 2007 server.



RESOLUTION
To resolve this problem, install hotfix 937494. For more information about hotfix 937494, click the following article number to view the article in the Microsoft Knowledge Base:

937494 Description of the Outlook 2007 hotfix package: June 12, 2007

Keywords: kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB938713

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