Microsoft KB Archive/839397

= Multiple Perflib 1010 error events are logged for the Print Spooler service in Windows 2000 =

Article ID: 839397

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
In the application event log, multiple error messages are logged that are similar to the following:

Event Type: Error

Event Source: Perflib

Event Category: None

Event ID: 1010

Date: Date

Time: Time

User: N/A

Computer: Computer_Name

Description:

The Collect Procedure for the &quot;Spooler&quot; service in DLL &quot;C:\WINNT\system32\winspool.drv&quot; generated an exception or returned an invalid status. Performance data returned by counter DLL will be not be returned in Perf Data Block. Exception or status code returned is data DWORD 0.

Data:

0000: ba 06 00 00 º...



CAUSE
This problem occurs if the collect procedure is called when the Print Spooler service is stopped. The hotfix for this issue is only applicable in scenarios where the Print Spooler service is stopped because it has been disabled. This hotfix will not correct the issue in cases where the Print Spooler service is stopped because of the service being configured as Manual.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  23-Mar-2004  20:13  5.0.2195.6824     42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824    236,304  Cmd.exe 23-Mar-2004 20:13  0.2.0.1          138,000  Faxui.dll 23-Mar-2004 20:13  5.0.2195.6898    242,448  Gdi32.dll 23-Mar-2004 20:13  5.0.2195.6897    742,160  Kernel32.dll 23-Mar-2004 20:13  5.0.2195.6895    252,688  Localspl.dll 23-Mar-2004 20:13  5.0.2195.6824     54,544  Mpr.dll 23-Mar-2004 20:13  5.0.2195.6895    335,120  Msgina.dll 23-Mar-2004 20:13  5.0.2195.6892     90,264  Rdpwd.sys 05-Feb-2004 20:18  5.0.2195.6896  5,869,056  Sp3res.dll 23-Mar-2004 20:13  5.0.2195.6876     80,144  Spoolss.dll 23-Mar-2004 20:13  5.0.2195.6897    403,216  User32.dll 23-Mar-2004 20:13  5.0.2195.6891    394,512  Userenv.dll 11-Mar-2004 02:37  5.0.2195.6897  1,720,368  Win32k.sys 23-Mar-2004 20:13  5.0.2195.6824     87,312  Win32spl.dll 11-Mar-2004 02:37  5.0.2195.6898    181,520  Winlogon.exe 23-Mar-2004 20:13  5.0.2195.6825    114,960  Winspool.drv 23-Mar-2004 20:13  5.0.2195.6884    252,688  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the naming schema for Windows software updates, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Win2k Win2000 perfmon msc perflib

Keywords: kbbug kbfix kbqfe kbwin2000presp5fix KB839397

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