Microsoft KB Archive/266117

= Visio2000: Error Message: An SNMP Request Could Not Be Made to the Seed Router =

PSS ID Number: 266117

Article Last Modified on 10/22/2000

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The information in this article applies to:


 * Microsoft Visio 2000 Enterprise Edition
 * Microsoft Visio Enterprise 5.0x

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This article was previously published under Q266117



SYMPTOMS
When the Discovery Wizard tries to test connectivity to the starting router, you may receive the following error message:

An SNMP request could not be made to the seed router. The most likely cause is that none of the community strings specified on the prior page were valid for this device. Press the &quot;Back&quot; button to go back to the community strings page. Do you wish to continue anyway?



CAUSE
There are several reasons why an SNMP request could not be made to the starting router:
 * TCP/IP is not installed or is not configured correctly on your workstation.
 * SNMP is not installed or enabled on the starting router.
 * If there is an access list on the starting router, the IP address of your workstation is not included in that access list.
 * Incorrect Community Strings are listed.



RESOLUTION
To resolve this issue, do one or more of the following until the issue is resolved:
 * Ping the starting router. To do so, see the steps under &quot;To ping the starting router&quot; later in this article. This ensures that TCP/IP is installed and working correctly.

You must know the IP address of the starting router to ping it. If pinging the starting router is not successful or times out, you must reconfigure TCP/IP or gain access to the target network.
 * Start with any SNMP-enabled device, which can be used for the starting router.

IMPORTANT: This is an absolute must

If you need to install or enable SNMP, you must also reinstall any or all operating system service packs after installing or enabling SNMP.
 * If there is an access list on the starting router, the IP address of your workstation must be included in that access list.

You may have to ask your Network Administrator to add or change permissions on the starting router's access list.
 * Enter the correct Community Strings.

You may have to obtain this information from your Network Administrator.

To ping the starting router:  Click Start, and then click Run. Type command, and then click OK. At the command prompt, type ping and the IP address. For example:

ping 220.258.22.145



Additional query words: prb

Keywords: KB266117

Technology: kbVisio2000Search kbVisio500xSearch kbVisioSearch kbZNotKeyword3

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