Microsoft KB Archive/889584

= You receive an &quot;Object doesn't support this property or method&quot; error message when you try to open the Analysis module in Commerce Server =

Article ID: 889584

Article Last Modified on 3/1/2005

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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SYMPTOMS
In Microsoft Commerce Server, when you try to open the Analysis module in Commerce Server Business Desk (BizDesk), you receive an error message that is similar to the following:

An error has occurred in the script on the page.

Line: 1462

char: 3

Error: Object doesn't support this property or method. 'document.all.btnfindby'

URL: http:......analysis_reports.asp



CAUSE
This problem occurs when your BizDesk application is not set to use Windows Integrated Authentication and the Widget folder is not set to use both Basic Authentication and Windows Integrated Authentication.



RESOLUTION
To resolve this problem, you must set your BizDesk application to use Windows Integrated Authentication and then set the Widgets folder to use both Basic Authentication and Windows Integrated Authentication. To do this, follow these steps:
 * To set your BizDesk application to use Windows Integrated Authentication, follow these steps:
 * Click Start, point to All Programs, point to Microsoft Commerce Server, and then click Commerce Server Manager.
 * In the left pane of the Commerce Server Manager window, expand Internet Information Service, and then expand Default Web Site.
 * Right-click your BizDesk application name, and then click Properties. The Properties dialog box appears.
 * On the Directory Security tab, click Edit to edit authentication methods and access control.
 * In the Authentication Methods dialog box, click to select the Integrated Windows authentication check box.
 * Click OK two times.
 * To set the Widgets folder to use both Basic Authentication and Windows Integrated Authentication, follow these steps:
 * Click Start, point to All Programs, point to Microsoft Commerce Server, and then click Commerce Server Manager.
 * In the right pane of the Commerce Server Manager window, expand Internet Information Service, and then expand Default Web Site.
 * Right-click widgets, and then click Properties. The widgets Properties dialog box appears.
 * On the Directory Security tab, click Authentication Methods.
 * In the Authentication Methods dialog box, click to select the Integrated Windows authentication and Basic authentication check boxes.
 * When you click to select Basic authentication, click Yes when you are prompted.
 * Click OK two times.

Keywords: kbtshoot kbprb KB889584

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