Microsoft KB Archive/152424

= XFOR: Exchange Requestor Drops Users After Dirsync =

Article ID: 152424

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition

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This article was previously published under Q152424



SYMPTOMS
When a Microsoft Exchange Server acts as a directory synchronization (dir-sync) requestor, it may drop custom recipients from its Global Address List (GAL). This occurs when it processes specific transactions that have been inserted into dir-sync through a manual import file.



CAUSE
Users are dropped when transactions are received that follow the alternative format suggested in the "Microsoft Mail Administrator's Guide," for versions 3.2 and 3.5. On page 328(page 330 of the 3.5 manual), the following example is given for modification of a user's template information:

  M George Jones - Title:/Sales Rep - Local:/3423 - Department:/Sales

Microsoft Exchange will respond unpredictably when it processes a transaction in this format. One effect often seen is that it drops the user from the GAL.



STATUS
Microsoft has confirmed this to be a problem in version 4.0 of Microsoft Exchange Server. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



WORKAROUND
To make template modifications without encountering this problem, construct the input file using modify transactions similar to the following:

  M George Jones                   PCM:ABC/TESTING/GJONES George Jones                  PCM:ABC/TESTING/GJONES - Title:/Sales Rep - Local:/3423 - Department:/Sales

Notice the extra line added beneath the line beginning with M. Microsoft Exchange expects transactions in this two-line format.

If users have been dropped from the GAL due to this problem, request a full import and the users will be restored on the next dir-sync cycle. To request a full import on Microsoft Exchange, start the Microsoft Exchange Administrator program and view the properties of the Dir-Sync Requestor object. On the Settings property page, select the Import on Next Cycle checkbox.



MORE INFORMATION
See Appendix A of the Microsoft Exchange Administrator's Guide for additional information regarding the import program and its use with an import file.

Keywords: kbusage KB152424

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