Microsoft KB Archive/303824

= DNS Service Fails with an Access Violation Exception (0xc0000005) =

Article ID: 303824

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT Server 4.0 Enterprise Edition
 * Microsoft Windows NT 4.0 Service Pack 6a

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This article was previously published under Q303824



SYMPTOMS
When you add records to a zone, Dr. Watson reports an access violation exception (0xc0000005) in Dns.exe.



CAUSE
The access violation exception occurs when the record that you are trying to add also exists in the DNS server's cache. The access violation exception occurs during the attempt to clean out this entry from the cache.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time       Size     File name     Operating system --  Aug-1-2001  19:13      178,960  Dns.exe       Windows NT 4.0



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kberrmsg kbbug kbfix kbqfe kbenv kbhotfixserver KB303824

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