Microsoft KB Archive/934072

= You are prompted to update Windows Installer again when you install ProClarity Desktop Professional 6.3 or ProClarity Desktop Professional 6.2 after you update Windows Installer =

Article ID: 934072

Article Last Modified on 5/17/2007

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APPLIES TO


 * Microsoft ProClarity Desktop Professional 6.3
 * ProClarity Desktop Professional 6.2

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SYMPTOMS
Consider the following scenario. When you install Microsoft ProClarity Desktop Professional 6.3 or ProClarity Desktop Profession 6.2, you are prompted to update Microsoft Windows Installer to version 3.1 v2. You update Windows Installer and then restart the computer. In this scenario, you are prompted to update Windows Installer again when you try to install ProClarity Desktop Professional. This behavior repeats infinitely.



CAUSE
This issue occurs because ProClarity Desktop Professional does not correctly synchronize the status of Windows Installer with the operating system.



WORKAROUND
To work around this issue, run the Setup.exe file in the following folder:

\Desktop Install\Install

Note  represents the location of the installation source files.



STATUS
This issue is being investigated.



MORE INFORMATION
On a computer that is not running Windows Vista, you can download and install Windows Installer 3.1 v2 and Microsoft Core XML Services (MSXML) 6.0 separately to make sure that these two programs are installed correctly. For more information, visit the following Microsoft Web sites:

Microsoft Core XML Services (MSXML) 6.0

http://www.microsoft.com/downloads/details.aspx?familyid=993c0bcf-3bcf-4009-be21-27e85e1857b1

Windows Installer 3.1 Redistributable (v2)

http://www.microsoft.com/downloads/details.aspx?familyid=889482fc-5f56-4a38-b838-de776fd4138c

Keywords: kbtshoot kbexpertiseinter kbprb KB934072

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