Microsoft KB Archive/819041

= The Server May Stop Responding at Random Times =

Article ID: 819041

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 6a

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SYMPTOMS
While running Microsoft Windows NT Server, the server may stop responding (&quot;hang&quot;) at random times for no apparent reason. Additionally, you may experience the following behavior:
 * You cannot perform any activity at the server console.
 * You can ping the server, but users cannot access shared resources from the server.
 * You cannot remotely manage the server.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time    Version          Size      File name -  22-Apr-2003  12:53   4.0.1381.7215    957,568   Ntkrnlmp.exe 22-Apr-2003 12:53   4.0.1381.7215    937,344   Ntoskrnl.exe Note Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB819041

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