Microsoft KB Archive/908069

= The ntbackup command may not prompt you to change the backup media on a Windows XP-based computer =

Article ID: 908069

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition  Microsoft Windows XP Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition</li></ul> </li></ul>

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SYMPTOMS
You use scripts or batch files to run unattended backups at a command prompt on a Microsoft Windows XP-based computer. The scripts and batch files use the ntbackup command. If the backups require more than one backup media to complete, the command may not prompt you to change the media when the media becomes full.

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP with Service Pack 1
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816449 Ntbackup.exe does not prompt you to change the backup media when the media is full

839591 A scheduled backup task unexpectedly quits in Windows Server 2003 when the backup tape is full

Keywords: kbfix kbbug kbpubtypekc kbhotfixserver kbqfe KB908069

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