Microsoft KB Archive/197344

= OL2000: Err Msg: Cannot Establish a Dialup Connection =

Article ID: 197344

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197344





SYMPTOMS
When attempting to connect to your Internet service provider (ISP) from Microsoft Outlook, you may receive the following error message:

You could not establish a dial up connection to the computer you have dialed.



CAUSE
You may be using your complete e-mail address as your ISP account name.



RESOLUTION
Try using only that part of your e-mail name preceding the @ symbol or contact your ISP to find out an acceptable format for your account name.



MORE INFORMATION
Your e-mail address usually takes the form of a combination of your first and last name and the name of your ISP, separated by the @ symbol and periods. For example, John Doe uses an ISP by the name of MYISPNET. The ISP may assign an e-mail address of JohnD@myispnet.net.

Using the complete e-mail address, JohnD@myispnet.net, as the account name may cause the problem described in the "Symptoms" section.

Keywords: kberrmsg kbprb KB197344

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