Microsoft KB Archive/888735

= You receive a &quot;There is no information to display in this view&quot; error message when you try to view a project in Microsoft Project Server 2002, and &quot;0x8000401a&quot; error messages are logged in the Application log =

Article ID: 888735

Article Last Modified on 12/23/2004

-

APPLIES TO


 * Microsoft Project 2002 Professional Edition
 * Microsoft Project Server 2002
 * Microsoft Project Web Access

-





SYMPTOMS
You publish a project to Microsoft Project Server 2002. When you log on to Microsoft Project Web Access 2002 and then try to view the project, you receive the following error message:

There is no information to display in this view. Either the project manager has not published the project plan or there is no information in the project plan to display.

Additionally, error messages that are similar to the following are logged in the Application log:

Source: Microsoft Project Server Tracing Eventlog Provider

Type: Warning

Category: None

Event ID: 1

User: NT AUTHORITY\SYSTEM

Description:

Component: PCSViews

File: ViewsDrop.cls

Line: -1

Error Number: 0x8000401a

Description: Automation error

The server process could not be started because the configured identity is incorrect. Check the username and password.

Source: Microsoft Project Server Tracing Eventlog Provider

Type: Warning

Category: None

Event ID: 1

User: NT AUTHORITY\SYSTEM

Description:

Component: Views Notification Service

File: Drive:\Proj10\pcportal\source\viewsnotify\ViewNotify.cpp

Line: 67

Error Number: 0x8000401a

Description: Failed to create instance of views processing object (PCSViews.ViewsDrop). The service cannot continue to run, shutting down.



CAUSE
This issue may occur if there is an issue with the user account that is configured as the identity for COM+ applications in Microsoft Project Server 2002.



RESOLUTION
To resolve this issue, follow these steps:  Run the Microsoft Project Server COM+ Settings tool (PSComplus.exe), and then specify a user account to use as the identity for COM+ applications. If Microsoft Project Server 2002 and Microsoft SQL Server are installed on the same computer, make sure that the user is a member of the local Administrators group. If Microsoft Project Server 2002 and SQL Server are installed on separate computers, make sure that the user is a Windows domain user account that is a member of the local Administrators group. To do this:  On the computer that is running Microsoft Project Server 2002, start Windows Explorer, and then locate the following folder:



 Double-click PSComplus.exe. In the following areas, type the user account name in the Username box, and type the password in the Password box.  The Analysis Services (OLAP) Access Identity area The SharePoint Team Services Administration Identity area</li> The SharePoint Team Services Database Access Identity area</li></ul> </li> Click Create\Update COM+ Apps.</li></ol> </li> On the computer that is running SQL Server, use one of the following procedures, depending on your situation: <ul> If Microsoft Project Server 2002 and SQL Server are installed on the same computer, create a new user account, and then add the user account to the local Administrators group. This account must use the same name as the account that you specified as the identity for COM+ applications in step 1. To do this: <ol style="list-style-type: lower-alpha;"> Start the Computer Management tool.</li> Expand System Tools, and then expand Local Users and Groups.</li> Right-click Users, and then click New User.</li> Specify the user name and password, and then click Create.</li> Right-click the user account that you created, and then click Properties.</li> Click the Member Of tab, and then click Add.</li> Click Administrators, click Add, and then click OK two times</li></ol> </li> If Microsoft Project Server 2002 and SQL Server are installed on separate computers, add the Windows domain user account that you specified as the identity for COM+ applications in step 1 to the local Administrators group. To do this: <ol style="list-style-type: lower-alpha;"> Start the Computer Management tool.</li> Expand System Tools, and then expand Local Users and Groups.</li> Expand Groups.</li> Right-click Administrators, and then click Properties.</li> <li>Click Add.</li> <li>Type the name of the Windows domain user account that you specified as the identity for COM+ applications in step 1, click Check Names, and then click OK two times</li></ol> </li></ul> </li> <li>Add the user account that you specified in step 2 to the db_owner role for the database that is used by Microsoft Project Server 2002. To do this: <ol style="list-style-type: lower-alpha;"> <li>Start SQL Server Enterprise Manager.</li> <li>Expand Microsoft SQL Servers, expand SQL Server Group, expand, and then expand Security.</li> <li>Right-click Login, and then click New Login.</li> <li>Click the General tab, and then in the Name box, specify the name of the user account that you specified in step 2.</li> <li>Under Authentication, specify the authentication that you want to use.</li> <li>Click the Database Access tab, and then click to select the ProjectServer check box.</li> <li>Under Database roles for 'ProjectServer', click to select the db_owner check box, and then click OK.</li> <li>Quit SQL Server Enterprise Manager.</li></ol> </li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about how to troubleshoot the &quot;There is no information to display in this view&quot; error message, click the following article number to view the article in the Microsoft Knowledge Base:

810596 You receive a &quot;There is no information to display in this view&quot; error message when you try to access a Project view in Microsoft Project Server 2003 or in Microsoft Project Server 2002

Keywords: kberrmsg kbtshoot kbprb KB888735

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.