Microsoft KB Archive/175902

= Error Message: All Protocols Are Disabled or Not Functioning =

Article ID: 175902

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 2.0 Standard Edition
 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 2.0 Standard Edition

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This article was previously published under Q175902



SYMPTOMS
When you try to place a call in NetMeeting, you may receive the following error message:

All the protocols are disabled or not functioning.



CAUSE
This behavior can occur when Artisoft i.Share version 2.5 is installed on the computer. The i.Share client software disables Microsoft Transport Control Protocol/Internet Protocol (TCP/IP), and can cause NetMeeting not to start.



RESOLUTION
To resolve this issue, uninstall the i.Share software. Uninstalling the i.Share software restores Microsoft TCP/IP. For information about uninstalling i.Share, consult the program's documentation or manufacturer.



MORE INFORMATION
The server installation of i.Share version 2.5 does not disable Microsoft TCP/IP. NetMeeting runs correctly with an i.Share server installation.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 2.00 2.10

Keywords: kberrmsg kbenv KB175902

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