Microsoft KB Archive/306470

= The File URL Link on the Notification and Approval Mail Page Must Be Changed to UNICODE =

Article ID: 306470

Article Last Modified on 2/23/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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This article was previously published under Q306470



SYMPTOMS
When the file URL link in Notification and Approval mail messages has double-byte character set (DBCS) characters, it may not display the linked file document.



CAUSE
The file URL link in Notification and Approval mail messages is encoded by canonicalized UTF-8. If the file URL has DBCS characters, the URL may become much longer than expected; therefore, it may not display the file document because of length limitations on directory and file name path in each operating system and application.



RESOLUTION
To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to Obtain the Latest SharePoint Portal Server 2001 Service Pack

IMPORTANT: You must apply this hotfix before you apply the hotfix described in the following Microsoft Knowledge Base article:

306883 UTF-8 Encoded Notification or Approval HTML Mail Does Not Display Correctly in Some Mail Clients

The Japanese version of this fix should have the following file attributes or later:

  Date          Size         File name     Platform -  31-Aug-2001   3,571,712    Install.exe   Windows After the hotfix is installed, the following files will have the listed attributes or later:   File name -  Approval.xsl Result.xsl



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in SharePoint Portal Server 2001 Service Pack 1.



MORE INFORMATION
This problem is related to the problem described in the following Microsoft Knowledge Base article:

306883 UTF-8 Encoded Notification or Approval HTML Mail Does Not Display Correctly in Some Mail Clients

Additional query words: sps

Keywords: kbbug kbfix KB306470

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