Microsoft KB Archive/231959

WINUP-Submitting a Request to WinUp if you Cannot Connect

PSS ID Number: Q231959 Article last modified on 05-18-1999

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========================================================= SUMMARY =======

If you are unable to access the Windows Update site and would like to submit a question about Windows Update, follow the steps outlined below:

  Connect to http://support.microsoft.com   Click Frequently Asked Questions.   Select Windows Update from the pull-down menu, and then click Go.   Click “General Questions about Windows Update”.   Scroll down and click “If the information listed in this FAQ did not address your issue…, you may submit a support request”.   This will take you to the Windows Update Site Support Request form and instructions for submitting your request:   Describe Your Computer   Operating System </li>  Internet Browser </li>  Computer Make </li></ul> </li>  Specify The Problem <ul>  Question Title </li>  Issue Type </li>  Component Name </li>  URL </li>  Error Type </li>  Detailed Problem Description </li></ul> </li>  Tell Us How To Contact You <ul>  First Name </li>  Last Name </li>  Phone Number </li>  E-mail Address </li>  Time Zone </li></ul> </li></ol> </li>  When the request form is completed: <ol style="list-style-type: lower-alpha;"> <li> Click Submit Your Request. </li> <li> You should receive a response via e-mail within one business day. </li></ol> </li></ol>

Additional query words: winup

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========================================================= Keywords : kbwindowsupdate ============================================================================= Copyright Microsoft Corporation 1999.