Microsoft KB Archive/930358

= Description of the Office 2003 post-Service Pack 2 hotfix package: January 4, 2007 =

Article ID: 930358

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Basic Edition 2003
 * Microsoft Office Professional Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Access 2003
 * Microsoft Office Access 2003 Runtime
 * Microsoft Office Excel 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office InfoPath 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Word 2003

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SUMMARY
This article describes the Microsoft Office 2003 issue that is fixed in the Office 2003 post-Service Pack 2 hotfix package that is dated January 4, 2007.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart your computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



Issue that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

An Office 2003 program is started as an automated task or as a non-interactive user (service). When you try to start an Office 2003 program, the program does not start.

Additionally, you may experience one of the following symptoms:  You receive the following error message:

There is not enough memory or disk space to run.

 If the program does start, it starts briefly and then closes unexpectedly. You do not receive an error message when the program closes.

This issue may occur after an update that contains security update 923727 is installed. This security update is for Office 2003, and is dated October 10, 2006.

For more information about security update 923727, click the following article number to view the article in the Microsoft Knowledge Base:

923272 Description of the security update for Office 2003: October 10, 2006



MORE INFORMATION
To resolve this problem, apply this hotfix.

Note You do not have to apply this hotfix if you do not run Office as an automated task or as a service.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix package is a post Office 2003 Service Pack 2 hotfix package. To install the hotfix package, you must have Office 2003 Service Pack 2 installed. For more information about Office 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Restart information
You do not have to restart your computer after you apply this hotfix package.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You do not have to create any registry keys or modify any registry keys to use any hotfixes that this package contains.

File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Microsoft Windows Installer .msp file information

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Additional notes

 For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package. For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



Additional query words: office2003 office2k3 office11 off2003 off2k3 off11 access2003 access2k3 access11 acc2003 acc2k3 acc11 excel2003 excel2k3 excel11 xl2003 xl2k3 xl11 frontpage2003 frontpage2k3 frontpage11 fp2003 fp2k3 fp11 infopath2003 infopath2k3 infopath11 inf2003 inf2k3 inf11 outlook2003 outlook2k3 outlook11 ol2003 ol2k3 ol11 powerpoint2003 powerpoint2k3 powerpoint11 ppt2003 ppt2k3 ppt11 word2003 word2k3 word11 wd2003 wd2k3 wd11 task scheduler

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