Microsoft KB Archive/241084

= Computer Hangs Entering ACPI S4 Mode with a USB Device Connected =

Article ID: 241084

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q241084



SYMPTOMS
When your notebook computer attempts to enter Advanced Configuration and Power Interface (ACPI) S4 (suspend to disk) mode, the computer may stop responding (hang) if there is a Universal Serial Bus (USB) device such as a USB mouse connected to the computer.



CAUSE
When the computer attempts to enter ACPI S4 mode, the USB Host controller is removed. Windows is then unable to cancel requests previously made to the USB devices.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name Platform

09/08/99 03:46p 4.10.2224 18,928 Usbd.sys Windows 98 Second Edition

Click the following link to view the Microsoft Download Center:

http://download.microsoft.com/download//win98SE/Update/3978/W98/EN-US/241084up.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbhotfixserver kbqfe kbhardware kbprb KB241084

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