Microsoft KB Archive/924897

= FIX: You may experience problems with the operating system on a computer that is running Windows Server 2003 for Itanium-based Systems and has a Dual-Core Intel Itanium 2 Processor 9000 Series processor =

Article ID: 924897

Article Last Modified on 7/31/2007

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APPLIES TO

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems Microsoft Windows Server 2003 Service Pack 1, when used with:  Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems 

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Notice
''Microsoft distributes Microsoft Windows Server 2003 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous Windows Server 2003 fix release.''

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This article describes the following about this hotfix release:
 * The issues that are fixed by these hotfix packages
 * The prerequisites for installing these hotfix packages
 * Information about whether you must restart the computer after you install these hotfix packages
 * Information about whether these hotfix packages are replaced by any other hotfix package
 * Information about whether you must make any registry changes
 * The files that are contained in these hotfix packages

Note The hotfix contains several packages for different components of Windows Server 2003 for Itanium-based Systems with Service Pack 1 (SP1).

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SYMPTOMS
Consider the following scenario. You have a computer that is running Windows Server 2003 for Itanium-based Systems or Windows Server 2003 for Itanium-based Systems with SP1. The computer has a Dual-Core Intel Itanium 2 Processor 9000 Series (formerly code-named &quot;Montecito&quot;) processor or a later processor. In this scenario, your may experience problems with the operating system that may include the following:
 * The system stops responding.
 * A Stop error may occur.
 * You experience random code execution.

Note Windows Server 2003 for Itanium-based Systems with SP1 is the required version of the operating system that Microsoft supports for Dual-Core Intel Itanium 2 Processor 9000 Series-based computers or computers that are based on later processors.

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CAUSE
This problem occurs because a page fault interrupts a specific sequence of instructions that is related to speculation. One result is that the stack becomes corrupted. Many operating system files contain this specific sequence of instructions. This hotfix replaces those files.

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RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The system must meet the following requirements to apply this hotfix:
 * The computer must be running Windows Server 2003 for Itanium-based Systems with SP1.
 * The computer must be based on a Dual-Core Intel Itanium 2 Processor 9000 Series processor or a later processor.

Note Windows Server 2003 for Itanium-based Systems with SP1 is the required version of the operating system that Microsoft supports for Dual-Core Intel Itanium 2 Processor 9000 Series-based computers or computers that are based on later processors.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart information
You must restart the computer after you apply this hotfix.

Registry information
You do not have to change the registry.

Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows base and driver update package
Files that are updated in the %Windir%\System32 folder

Files that are updated in the %Windir%\SysWow64 folder

Network component update package
Files that are updated in the %Windir%\System32 folder

Files that are updated in the %Windir%\SysWow64 folder

Message queue update package
Files that are updated in the %Windir%\System32 folder

Files that are updated in the %Windir%\SysWow64 folder

Microsoft Management Console (MMC) update package
Files that are updated in the %Windir%\System32 folder

Files that are updated in the %Windir%\SysWow64 folder

Microsoft Internet Information Services (IIS) and index update package
Files that are updated in the %Windir%\System32 folder

Files that are updated in the %Windir%\SysWow64 folder

Setup program update package
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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