Microsoft KB Archive/77861

= Control Panel's Sound Won't Play Certain Wave Files =

PSS ID Number: 77861

Article Last Modified on 10/29/1999

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The information in this article applies to:


 * Microsoft Windows with Multimedia Extensions 1.0

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This article was previously published under Q77861



SYMPTOMS
If you play certain .WAV files within the Control Panel's Sound option in Windows version 3.0 with Windows Multimedia Extensions 1.0, the following error message may be displayed:

Unable to Play Sound

or the message may not appear and no sound is played.

In Windows version 3.1, the error message &quot;Cannot Play the Selected Sound&quot; is displayed.



CAUSE
The Sound option under Control Panel plays only 22.05 kHz .WAV files. It cannot play 11.025 kHz .WAV files. However, Sound Recorder plays both 11.025 kHz and 22.05 kHz .WAV files, and saves in only 22.05 kHz format.



WORKAROUND
To troubleshoot and resolve this error, do the following:
 * 1) Ensure that the sound functions are working by playing a sound from the MMDATA subdirectory. If this does not work, then there are driver/hardware problems.
 * 2) Load the .WAV file that won't work under Control Panel into the Sound Recorder. Then use Sound Recorder to save the .WAV file in 22.05 kHz so that Control Panel's Sound option can work with the .WAV file.
 * 3) Try adjusting the sound a little in Sound Recorder. Increase or decrease the volume once and save the file. Now try playing the file in Control Panel's Sound option.

KBCategory: kbmm kbsound

KBSubcategory: win30

Additional query words: 1.00 1.0 wave MMWIN

Keywords: KB77861

Technology: kbWinMultiX100 kbWinMultiXSearch

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