Microsoft KB Archive/325865

= HOW TO: Install or Remove Modems in Windows Server 2003 =

PSS ID Number: 325865

Article Last Modified on 4/5/2004

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The information in this article applies to:


 * Microsoft Windows Server 2003, Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition
 * Microsoft Windows Small Business Server 2003, Standard Edition
 * Microsoft Windows Small Business Server 2003, Premium Edition

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This article was previously published under Q325865



For a Microsoft Windows 2000 version of this article, see 301948.

IN THIS TASK

 * SUMMARY
 * ** How to Install a Modem
 * *** Install a Supported Modem
 * Install an Unsupported Modem
 * How to Remove a Modem



SUMMARY
This step-by-step article describes how to install modems on or remove modems from your Windows Server 2003-based computer.

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Install a Modem
You must be logged on as an administrator or as a member of the Administrators group to complete these procedures. If your computer is connected to a network, network policy settings may prevent you from completing this procedure.

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Install a Supported Modem
To install a modem that is supported by drivers that are included with Windows Server 2003:
 * 1) If the modem is an external modem, make sure that the modem is connected to the computer and is turned on.
 * 2) Click Start, point to Control Panel, and then click Phone and Modem Options. If you are prompted for location information, specify the dialing information for your location, and then click OK.
 * 3) Click the Modems tab, and then click Add to start the Install New Modem Wizard.
 * 4) Make sure that the Don't detect my modem; I will select it from a list check box is cleared, and then click Next. The wizard scans all serial ports and tries to detect a modem. If the wizard detects a modem, the Found New Hardware Wizard starts.

NOTE: If the wizard does not detect a modem, follow the procedure that is described in the &quot;Install an Unsupported Modem&quot; section later in this article.
 * 1) Follow the instructions on the remaining pages of the Install New Modem Wizard to install the modem.

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Install an Unsupported Modem
Make sure that you read the manufacturer instructions that are included with your modem, and the modem is compatible with Windows Server 2003 before you start the procedure that is described in this section. To install an unsupported modem:
 * 1) Click Start, point to Control Panel, and then click Phone and Modem Options. If you are prompted for location information, specify the dialing information for your location, and then click OK.
 * 2) Click the Modems tab, and then click Add to start the Install New Modem Wizard.
 * 3) Click to select the Don't detect my modem; I will select it from a list check box, and then click Next.
 * 4) Do one of the following, as appropriate to your situation:
 * 5) * If a modem is listed that is a good match for your modem, click the manufacturer and model that is the best match for your modem in the Manufacturer and Models lists, and then click Next.

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 * 1) * If your modem is not listed and if you have an installation disk or an .inf file that was provided by the manufacturer, click Have Disk, specify the location of the disk or .inf file, and then click OK.

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 * 1) * If your modem is not listed and you do not have an installation disk or .inf file that was provided by the manufacturer, click (Standard Modem Types) in the Manufacturer list, click the standard modem that uses the speed that matches the speed of your modem in the Models list, and then click Next.
 * 2) Follow the instructions on the remaining pages of the Install New Modem Wizard to install the modem.

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How to Remove a Modem
You must be logged on as administrator or as a member of the Administrators group to complete this procedure. To remove a modem:
 * 1) Click Start, point Control Panel, and then click Phone and Modem Options.
 * 2) Click the Modems tab.
 * 3) Click the modem that you want to remove, and then click Remove.
 * 4) Click Yes when you are prompted to confirm the removal.
 * 5) Click OK.

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Keywords: kbMgmtServices kbHOWTOmaster kbnetwork KB325865

Technology: kbSBServ2003Pre kbSBServ2003Search kbSBServ2003St kbSBServSearch kbWinServ2003Data kbWinServ2003Data64bit kbWinServ2003Data64bitSearch kbWinServ2003DataSearch kbWinServ2003Ent kbWinServ2003Ent64bit kbWinServ2003Ent64bitSearch kbWinServ2003EntSearch kbWinServ2003Search kbWinServ2003St kbWinServ2003Web

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