Microsoft KB Archive/321128

= You are prompted to insert the Works Suite 2000 CD when you try to start Streets & Trips =

Article ID: 321128

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2005 Standard Edition
 * Microsoft Streets & Trips 2004 Standard Edition
 * Microsoft Streets & Trips 2003 Standard Edition
 * Microsoft Streets & Trips 2002 Standard Edition, when used with:
 * Microsoft Works Suite 2002
 * Microsoft Works Suite 2004
 * Microsoft Works Suite 2003
 * Microsoft Works Suite 2002

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This article was previously published under Q321128



SYMPTOMS
When you try to start Microsoft Streets & Trips, you are prompted to insert the Microsoft Works Suite 2002 CD.



CAUSE
This behavior occurs if you installed Streets & Trips by using the typical or minimum Microsoft Works Suite installation, which includes a standard installation of Streets & Trips. The standard installation does not copy the map files from the CD to your hard disk. Only the full installation of Streets & Trips copies the map files.



RESOLUTION
To resolve this issue, perform a full installation of Streets & Trips. To do this, do one of the following:
 * If Streets & Trips is not installed on your computer, go to the &quot;Install Streets & Trips&quot; section to install it.
 * If Streets & Trips is installed on your computer, first complete the &quot;Remove Streets & Trips&quot; procedure to remove it, and then go to the &quot;Install Streets & Trips&quot; section to reinstall it.

Remove Streets & Trips
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) On the Install/Uninstall tab, click Microsoft Streets & Trips 2002, and then click Add/Remove.
 * 4) Click Next, click Remove, and then click Next.
 * 5) Click Remove.
 * 6) When the removal is complete, click Finish.

Install Streets & Trips
After you remove Streets & Trips, or if it was never installed, use either of the following methods to perform a full installation.

Method 1: Streets & Trips Setup

 * 1) Insert the Microsoft Works Suite 2002 Disc 2 into your CD drive or DVD drive.
 * 2) Click Start, click Run type  :\msmap\data.msi in the Open box, and then click OK.

In this example,  is the drive letter of your CD-ROM drive or DVD-ROM drive.
 * 1) Click Next, and then click Next.
 * 2) Click Full installation, and then follow the instructions that appear on the screen to complete the installation.

Method 2: Works Setup

 * 1) Insert the Microsoft Works Suite 2002 Disc 1 into your CD drive or DVD drive.
 * 2) Click Start, click Run type  :\setup.exe in the Open box, and then click OK.

In this example,  is the drive letter of your CD drive or DVD drive.
 * 1) Click Custom.
 * 2) Quit any open programs, and then click Continue.
 * 3) Click Microsoft Streets & Trips, and then follow the instructions that appear on the screen to complete the installation.

Keywords: kbprb KB321128

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