Microsoft KB Archive/153822

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{| The information in this article applies to:
 * width="100%"|
 * Microsoft Internet Assistant for Word for the Macintosh, version 2.0
 * Microsoft Word for the Macintosh, version 6.0.1

SYMPTOMS
When you run Internet Assistant Setup, you may receive one of the following error messages

Internet Assistant setup was not completed successfully.

-or-

Errors have been detected during AppSearch followed by: Internet Assistant Setup was not completed successfully.

CAUSE
This error message may occur in two situations.

Case 1: An Older Version of Internet Assistant Exists on Your Computer
Files from an older version of Internet Assistant are still installed on your computer.

Case 2: The Microsoft Word Setup Folder is Corrupted
The error message: "Errors have been detected during AppSearch" can also occur if an earlier installation of Microsoft Word for Macintosh, version 6.0 or 6.0.1 exists on your computer, and the Microsoft Word Setup data file is corrupted.

WORKAROUND
To work around this problem, use the appropriate method for your situation.

Case 1: Remove Previous Versions of Internet Assistant
Run the Setup program for the earlier version of Internet Assistant and click Remove All. Then, run the newer Internet Assistant Setup program.

If you are unable to run the Setup program for the earlier version of Internet Assistant, manually delete the files listed in the following table from the hard disk, and then run Setup for the updated version of Internet Assistant.

File/Folder to Remove                       Located in Folder --

Internet Assistant Folder                   Microsoft Word Hypertext Markup Language                   Word Extensions HTML                                        Templates HTML view                                   Templates Webview                                     Templates Internet Assistant                          Word Startup Folder (6) Internet Assistant folder                   Preferences

Case 2: Remove the Setup Folder for Word and Reinstall
Drag the Setup folder to the trash can, and reinstall Microsoft Word.
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Last reviewed: February 3, 1998

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