Microsoft KB Archive/235870

= Attachments are missing when a message is received in Outlook 2000 =

Article ID: 235870

Article Last Modified on 8/11/2004

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q235870



SYMPTOMS
When you use Microsoft Outlook to send a message that includes an attachment, the message may be received without the attached item. If you view the message in the Sent Items folder, the attachment is not visible.



CAUSE
The attachment is removed when you send the message in plain text format and you use Microsoft Word 97 as your e-mail editor.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 How to obtain and install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily workaround this problem, do one of the following:
 * Upgrade to Microsoft Word 2000.
 * Do not use Word as your e-mail editor.
 * Use a different mail format.

NOTE: If you use Outlook Rich Text Format (RTF) as your e-mail format, attachments are also removed if your mail server does not support RTF.

To disable using Word as your e-mail editor:
 * 1) On the Tools menu, click Options, and then click the Mail Format tab.
 * 2) On the Mail Format tab, click to clear the Use Microsoft Word to edit e-mail messages check box.

To use a different mail format:
 * 1) On the Tools menu, click Options, and then click the Mail Format tab.
 * 2) On the Mail Format tab, change "Send in this message format" to Plain Text or HTML.

This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K lost gone disappeared stripped

Keywords: kbformat kbprb kbemail kbreceivemail kbattachments KB235870

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