Microsoft KB Archive/820757

= Error message when you use Adobe Acrobat in an Office 2003 program =

PSS ID Number: 820757

Article Last Modified on 11/2/2004

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The information in this article applies to:


 * Microsoft Office Excel 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Word 2003
 * Microsoft Office 2003, All Editions

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SYMPTOMS
When you use one of the Microsoft Office 2003 programs that are listed in the &quot;Applies to&quot; section, you may receive the following error message:

Microsoft program name has encountered a problem and needs to close. We are sorry for the inconvenience.

Note In this error message program name is the Office 2003 program that you were working with when the error occurred.

When you click to view the details of the error message, you may find an error signature that is similar to one of the following:

AppName     AppVer       ModName  ModVer       Offset

Winword.exe 11.0.5207.4  Mso.dll  11.0.5207.5  00842bfc AppName     AppVer       AppStamp  ModName  ModVer   fDebug  Offset -- Winword.exe 11.0.5207.4  3e9dc7b6  unknown  0.0.0.0  0       0358322c

When you close the error message, you may receive the following error message:

The exception Illegal Instruction.

An attempt was made to execute an illegal instruction.

(oxc000001d) occurred in the application at location 0x31482bfc.



CAUSE
This problem occurs because of an incompatibility with the PDFMaker.dot file, the PDFMaker.xla file, or the PDFMaker.ppa add-in that is included and installed with Adobe Acrobat 5.0.5.



WORKAROUND
To work around this problem, rename all occurrences of the Adobe Acrobat add-in for your Microsoft program. To do this, follow these steps:
 * 1) Quit your Office 2003 programs.
 * 2) Click Start, and then click Search.
 * 3) Click All files and folders.
 * 4) In the All or part of the file name box, type Pdfmaker.dot (for Microsoft Word), Pdfmaker.xla (for Microsoft Excel), or Pdfmaker.ppa (for Microsoft PowerPoint), and then click Search.
 * 5) For all occurrences of the files that are found, right-click the file, and then click Rename.

Type a new name for the file, and then press ENTER--for example, rename Pdfmaker.dot to Pdfmaker.old.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
According to the Adobe support Web site, the Adobe Acrobat 6.0.1 update and the Adobe Reader 6.0.1 fix supports Office 2003. For additional information, visit the following Adobe Web site:

http://www.adobe.com/support/techdocs/324aa.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb adobe acrobat PDFMaker.dot add-in wd2003 hang OFF2003 officeaviss

Keywords: kberrmsg kbprb KB820757

Technology: kbExcel2003 kbExcel2003Search kbExcelSearch kbExcelWinSearch kbOffice2003 kbOffice2003Search kbOfficeSearch kbPowerPt2003 kbPowerPt2003Search kbPowerPtSearch kbWord2003 kbWord2003Search kbWordSearch

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