Microsoft KB Archive/245192

= Blank Dialog Box Appears After Using CTRL+ALT+Delete to Logon =

Article ID: 245192

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q245192



SYMPTOMS
When you restart a computer running Microsoft Windows NT Server 4.0, and then press CTRL+ALT+Delete to log on to the computer, you may receive a blank dialog box.



CAUSE
This behavior can occur if you install a new hard disk on your computer and change the drive letter of the hard disk, and the Winlogon.exe, Samsrv.dll, or Samlib.dll files are damaged, or the Security Accounts Manager (SAM) database is damaged.



RESOLUTION
To resolve this issue, use an Emergency Repair Disk (ERD) to restore the damaged system files, and then restore the SAM and Security registry hives from the most recent tape backup.



MORE INFORMATION
Though restoring the registry hives from the most recent tape backup is the preferred method, you can also restore the SAM and Security registry hives from the ERD.

CAUTION: The ERD method restores the hives only to how they were when you created the ERD. All the user account and user group information is lost. Updating an ERD does not update the SAM and Security hives.

For more information about updating the SAM and Security hives, please refer to the following article in the Microsoft Knowledge Base:

126464 Repair Disk Utility Does Not Update SAM and Security Hives

For more information about using an ERD, please refer to the following article in the Microsoft Knowledge Base:

103280 Using an Emergency Repair Disk Created by Windows NT

For more information about restoring the registry from a tape backup, please refer to the following Microsoft Knowledge Base article:

101229 How to Restore Windows NT Over an Existing Installation

Additional query words: domain missing

Keywords: kbprb KB245192

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