Microsoft KB Archive/229255

= 16-bit Programs Print Monochrome Instead of Color =

Article ID: 229255

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q229255



SYMPTOMS
When you print using a 16-bit program in Windows NT, you may print monochrome print jobs instead of color print jobs.



CAUSE
This issue can occur if your printer uses 24 bits per pixel (bpp) to render print jobs.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00 24bpp

Keywords: kbbug kbfix kbprint kbqfe KB229255

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