Microsoft KB Archive/827329

= Computer Stops Responding After You Install Roxio Easy CD Creator 5.0 Platinum =

Article ID: 827329

Article Last Modified on 8/17/2006

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

-



SYMPTOMS
When you restart your computer after you install Roxio Easy CD Creator 5.0 Platinum, the computer may stop responding. The computer may display a black screen after the power-on self test (POST) runs.



CAUSE
This problem occurs because of device conflicts with the CD-ROM driver.



RESOLUTION
To resolve this problem, repair the Windows installation. To do so, follow these steps:
 * 1) Insert the Microsoft Windows XP CD in the CD-ROM or DVD-ROM drive, and then restart the computer.
 * 2) When prompted, press SPACEBAR to start from the CD.
 * 3) Type r to repair the Windows installation.
 * 4) Type the administrator password to log on to the Recovery Console.
 * 5) Change to the Windows\System32\Drivers folder. To do so, type chdir system32\drivers at the C:\Windows prompt, and then press the ENTER.
 * 6) Type rename Cdr4_xp.sys Cdr4_xp.old, and them press the ENTER.
 * 7) Type rename Cdralw2k.sys Cdralw2k.old, and them press the ENTER.
 * 8) Type rename Cdudf_xp.sys Cdudf_xp.old, and them press the ENTER.
 * 9) Type exit, and then press the ENTER key to exit the Recovery Console and to restart the computer.

