Microsoft KB Archive/140998

Bob: Display Hangs When Moving or Selecting Objects

PSS ID Number: Q140998 Article last modified on 07-02-1996

1.0

WINDOWS

=
========================================================= 1.0 WINDOWS

= SYMPTOM =

When you select or move objects in a Bob Letter Writer document the screen may not redraw correctly, or the machine may hang.

= CAUSE =

This situation can be caused by an outdated or corrupt ATI Mach 32 video driver.

= RESOLUTION =

To correct this behavior do the following:


 * 1) Change the color depth from 64K colors to 256 colors. To change the color depth to 256 colors go to the Advanced Features within the ATI Control Panel and set the 256 color palette to On.
 * 2) Reinstall the video driver from the original ATI drivers disk.
 * 3) Contact ATI for the most current video drivers at:
 * 4) * ATI Customer support: (905) 882-2626
 * 5) * ATI BBS: (905) 764-9404

= STATUS =

For more information about how to make these changes, see the written documentation for your video card or contact the video card manufacturer.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: Kbusage KBSubcategory: B_Letter KBPriority: 3

= Additional reference words: w_bob, lockup, hang, display =

Keywords : B_Letter Version : 1.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.