Microsoft KB Archive/190485

= OL97: Fax Sent as E-mail with Delrina Winfax =

Article ID: 190485

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q190485



SYMPTOMS
When sending a fax from Microsoft Outlook 97 using Delrina Winfax, it tries to send the fax as an e-mail message. It tries to dial your Internet Service Provider (ISP), but fails and an "Undeliverable" message is returned by the system administrator.



CAUSE

 * There is an older version of Delrina Winfax installed on the computer,

-or-
 * The Delrina Manager is running in the background.



RESOLUTION

 * Contact Symantec and upgrade to Winfax version 8.01 or later.
 * Disable the Delrina Manager.

WinFax is manufactured by Symantec a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: NDR Non Delivery Receipt

Keywords: kb3rdparty kbprb KB190485

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