Microsoft KB Archive/264494

= SMS: The SMS_EXECUTIVE Service Causes an Access Violation When an SQL Server Is Not Available =

Article ID: 264494

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1

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This article was previously published under Q264494



SYMPTOMS
When you start or stop the SMS_EXECUTIVE service or when you perform System Management Server (SMS) maintenance, a connection to a remote SQL database may become interrupted and produce an access violation, and you may receive a Dr. Watson error message.



CAUSE
This problem can occur if the value used to identify a SQL connection becomes null.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:  Date     Time     Version        Size  File name     Platform --  06/07/00  8:57:33  2.0.1380.1164  80K   Offersum.dll  Intel 06/07/00 8:57:24  2.0.1380.1164  126K  Offersum.dll  Alpha NOTE: Because there are file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kbenv kbfix KB264494

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