Microsoft KB Archive/223460

= OL2000: Error Message "Could not open one or more attachments." =

Article ID: 223460

Article Last Modified on 12/2/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q223460



ERROR MESSAGE
You may receive the following message when you open messages or attachments:

Could not open one or more attachments.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES
You may need to change the security zone setting for attachments.

You may be running the iRiS AntiVirus software.

Change the Attachment Security Zone Settings
To change your attachment security zone setting, follow these steps:
 * 1) On the Tools menu, click Options.
 * 2) Click the Security tab.
 * 3) Click Attachment Security.


 * High security (recommended for all users) will warn you of potential security issues with attachments.
 * None (not recommended) offers no protection from potential security problems. Use this setting only if you are sure all messages you receive are safe.

Deactivate the iRiS AntiVirus Software
Deactivate the iRiS Software Limited, AntiVirus program. In a reported incident, the problem message would still not open but other messages of this type, received after the anti-virus software was turned off, had no problem.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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SUMMARY
Additional query words: OFF2000

Keywords: kbdownload kbdta kbprb KB223460

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