Microsoft KB Archive/328104

= PPT2002: Colors Appear Corrupted on a Terminal Services Client Session Connection =

Article ID: 328104

Article Last Modified on 2/1/2007

-

APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition

-



This article was previously published under Q328104



SYMPTOMS
When you run PowerPoint 2002 on a Terminal Services client session connection (which runs at 256 colors), colors may appear corrupted.



CAUSE
This problem occurs because some colors are not properly mapped when working from a Terminal Services session on a 256-color connection.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time     Version   Size       File name --  19-Oct-2002  00:18              6,680,204  Shared.msp 19-Oct-2002 00:57              5,946,400  Shared_admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version       Size       File name 17-Oct-2002 20:59  10.0.4615.0  10,000,968  Mso.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: loopback session ica rdp 8bpp bitmap slides green blue palette setting

Keywords: kbqfe kbhotfixserver kbofficexppresp3fix kbbug kbfix KB328104

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.