Microsoft KB Archive/147576

= Microsoft Knowledge Base =

New User Screen Appears When Signing In Using Old Account
Last reviewed: October 7, 1997

Article ID: Q147576

1.00 1.05 1.20 1.30 WINDOWS kbui

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3

SYMPTOMS
When you sign in to MSN, The Microsoft Network, you may see the New User Welcome screen even though you are not using a new account.

CAUSE
This behavior can occur if you create a new account on a computer on which you are using an existing account.

RESOLUTION
To resolve this issue, follow these steps:


 * 1) Connect to MSN.
 * 2) On the View menu, click Options.
 * 3) Click the "Show MSN Today title on startup" check box to clear it, and then click OK.
 * 4) Disconnect from MSN, and then reconnect.
 * 5) On the View menu, click Options.
 * 6) Click the "Show MSN Today title on startup" check box to select it, and then click OK.
 * 7) Disconnect from MSN, and then reconnect.