Microsoft KB Archive/103662

WinWord Uses Wrong Page Size Setting with Windows NT PSS ID Number: Q103662 Article last modified on 02-03-1994

2.00 2.00a 2.00a-CD 2.00b 2.00c

WINDOWS

= SYMPTOMS =

If two or more forms (custom page sizes) under Windows NT have the same paper size, Word for Windows can only use one of them.

For example, if you create a form named “Letterhead” with a page size of 8.5-by-11 inches (which is the same dimension as the standard Letter page size in the U.S. version), Word includes this form on the Page Size list in the Format Page Setup dialog box. If you select Letterhead from the Page Size list, choose OK, then reopen the Page Setup dialog box, Word changes the Page Size setting to Letter. Word selects the first item on the Page Size list that matches the specified dimensions.

= CAUSE =

A Word document retains information about page size based on the form size, not its name. Word uses the first selection on the Page Size list that matches the specified dimensions, which means that Word may not select the correct form when more than one has the same dimensions.

Word includes the custom forms you define in Windows NT in the Page Size list box in the Format Page Setup dialog box.

= STATUS =

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= MORE INFORMATION =

In Windows NT, the administrator can define forms in addition to the standard forms supported by the printer (such as Letter, Legal or Envelope #10). These forms are defined by any name and any size. Windows NT also allows more than one form to be defined as the same size. When the Windows printer driver reports the paper sizes to Word, Word includes the custom-defined forms in the Paper Size list.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c w4wlayout wrong page setting selection

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Copyright Microsoft Corporation 1994.