Microsoft KB Archive/834824

= Network Monitor stops running on your Windows Server 2003-based computer =

Article ID: 834824

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you try to use the Network Monitor utility on your Microsoft Windows Server 2003-based computer, Network Monitor stops running after it has run for some hours.



CAUSE
This problem occurs because of heap corruption in the Network Monitor utility.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name       Platform ---  19-Jan-2004  18:14  5.2.3790.122       97,792  Ndisnpp.dll         IA-64 17-Jan-2004 01:28                        271  Branches.inf 19-Jan-2004 18:31                      9,766  Kb834824.cat 19-Jan-2004 18:22                        354  Updatebr.inf 19-Jan-2004 18:23                      6,249  Update_rtmqfe.inf After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version            Size    File name         Platform ---  19-Jan-2004  18:14  5.2.3790.122       31,744  Ndisnpp.dll         x86 18-Jan-2004 02:43                        271  Branches.inf 19-Jan-2004 18:31                      9,766  Kb834824.cat 19-Jan-2004 18:20                        354  Updatebr.inf 19-Jan-2004 18:21                      6,229  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: netmon

Keywords: kbhotfixserver kbqfe kbwinservnetwork kbnetwork kbbug kbfix kbqfe kbwinserv2003presp1fix KB834824

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