Microsoft KB Archive/873159

= You receive a &quot;STOP: 0x00000050&quot; error message when you try to upgrade to Windows XP Service Pack 2 or to Windows XP Tablet PC Edition 2005 =

Article ID: 873159

Article Last Modified on 11/15/2004

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Tablet PC Edition 2005

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SYMPTOMS
When you upgrade your computer to Microsoft Windows XP Service Pack 2 (SP2) or to Microsoft Windows XP Tablet PC Edition 2005, when you restart your computer during the installation, the computer stops unexpectedly and you receive the following error message:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:


 * STOP: 0x00000050 (0x905108010, 0x00000000, 0x80509443, 0x00000000)

PAGE_FAULT_IN_NONPAGED_AREA

Note The four parameters in this error message may vary, depending on the cause of the Stop error.

Note The Windows XP SP2 features and components are included in Windows XP Tablet PC Edition 2005.



CAUSE
This problem may occur if you use the BootSkin program from Stardock Corporation. The BootSkin program changes the appearance of the Microsoft Windows XP startup screen by using a startup screen driver. This driver may not load correctly during the installation of Windows XP SP2 when the computer first restarts. If you turn off the BootSkin program before you install Windows XP SP2, you can turn the program back on after you install Windows XP SP2.



RESOLUTION
To resolve this problem, turn off BootSkin before you install Windows XP Service Pack 2. For more information about how to turn off BootSkin, visit the following Stardock support Web site:

http://www.stardock.com/support.asp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the BootSkin program, visit the following Stardock Web site:

http://www.stardock.com/products/bootskin

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: winxp winxpsp2 skin skinned skins xpsp2

Keywords: kberrmsg kbtshoot kbbug kbfix kbappcompatibility kbconsumer kbhardware kbsetup kb3rdparty kbdriver KB873159

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