Microsoft KB Archive/884956

= Privacy policy for Live Meeting =

Article ID: 884956

Article Last Modified on 12/18/2006

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APPLIES TO


 * Microsoft Office Live Meeting 2005

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INTRODUCTION
This article contains a copy of the privacy policy for Microsoft Office Live Meeting. You can also review this privacy policy at the following Internet Web site:

http://main.livemeeting.com/legal/privacy.cfm



Microsoft Office Live Meeting Privacy Statement & Information Security Policy
(last updated:December 15, 2003)

At Microsoft, we are committed to protecting your privacy. This privacy statement explains the data collection and use practices of the Microsoft Office Live Meeting (&quot;Live Meeting&quot;)Web site ,Microsoft Office Live Meeting services, and associated software (the &quot;Services&quot;). Microsoft Office Live Meeting is a service provided by Placeware, Inc., A Microsoft Company (&quot;Placeware&quot;). This privacy statement does not apply to other online or offline Microsoft sites, products or services. By using the Services, you are consenting to the information collection and use practices described in this privacy statement.

Collecting Your Business Information
Information that is provided by meeting organizers or administrators such as meeting schedules, attendee lists, subject matter, and content of any Web presentations, live or recorded, visual or audio and any content uploaded to our servers by meeting organizers or administrators (&quot;Business Information&quot;) are considered confidential to the purchaser or co-sponsor of the event or conference center where such information was provided. We will not view Business Information except as necessary to appropriately support the service. We will use Business Information for the purpose of service capacity planning; anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the Services; and improving the quality of the Services. Any Business Information collected during the meeting is also used to facilitate debugging during development, or to debug customer escalations that are being reproduced in real time.

Collecting Your Personal Information
We will collect your personal information if you choose to register or request information for the Services or participate in a meeting facilitated by the Services. The information we collect includes your name, postal address, email address, telephone number, facsimile number, company name, job title, and information about your company as well as information about the nature of your usage of our service, including the number of meeting attendees, duration and frequency of meetings, and total number of meetings.

Furthermore, as part of the Services, we collect and log information generated from the consoles of meeting participants including but not limited to which meeting participants viewed slides during the presentation, questions and answers that are delivered to meeting presenters and participants, slide transitions, notes or annotations made by you and any other meeting participants, application sharing, posting of comments, or requests for prints or downloads of presentations. This information may also be viewed by other meeting participants. We also collect detailed polling results identified at the user level and how each individual user voted. This information is also shared with the party who is hosting or sponsoring the meeting.

'''The Services may also collect and record real time communication &quot;chat&quot; between users. As part of the Services, any user may initiate the recording function which will result in the conversation and communications of each user being recorded and logged.'''

We may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Web site; the pages that you access while at the Web site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Services, analyze trends, and administer the Services.

Live Meeting incorporates an Event Data Recorder (EDR) that captures error report data and sends it to Microsoft via the Internet. Error report data is used to assess and correct errors or problems that may occur during use of the Live Meeting service. EDR error reporting is automatically triggered when Live Meeting detects a software error. You can trigger EDR error reporting by selecting About Conference Center from the Help menu, and pressing the Send Configuration to Technical Support button. You are asked for your consent before EDR error reports are sent to Microsoft. EDR error reports collect information about what the software was doing when it experienced the problem, and about your machine's configuration. It is possible that EDR error reporting may collect personal or confidential information and business information as part of the error report. For example, a snapshot of memory may include your name, part of a document you were viewing or sharing, part of a presentation you were viewing or sharing, or application or desktop data you were viewing or sharing during your meeting. If you are concerned that the report may contain personal or confidential information or business information do not send the error report. The following is a non-exhaustive list of other information that may be collected as part of an EDR error report:
 * Description & location of the exception
 * Windows OS version
 * Internet Explorer version
 * Machine name
 * Processor type, model, and manufacturer.
 * Amount of RAM, hard disk size, number of processors
 * List of currently running processes and the software version of each
 * List of modules loaded for the Live Meeting console and the software version of each
 * List of Live Meeting console threads
 * Hardware registers and their contents
 * Call stack
 * Stack dump
 * Contents of the Live Meeting log file

Use of Personal Information
The personal information we collect will only be used to provide the service pursuant to the directions of the meeting organizers or administrators, to carry out transactions you have requested or authorized, or to comply with applicable laws. These may include using the personal information to:
 * provide you with important information about the Services, including critical updates and notifications;
 * allow third parties to provide enhanced services associated with a Live Meeting event;
 * improve the Services;
 * provide you with more effective customer service;
 * substantiate bills to our customers;
 * authenticate the user and the user's rights to attend, present or organize a specific Web conference;
 * send information about products, services, special promotions, if requested by you
 * send a newsletter, if requested by you;
 * share your registration information and aggregate usage data with our business partners, who may occasionally use your email address to notify you or changes or additions to their services, but only if you have given your consent;
 * comply with certain state laws requiring notification to consumers of invasion of security systems

The Live Meeting product offers users additional value-add features such as voice conferencing and registration services through third-party providers. Placeware may share information necessary for the delivery of such services with these providers. The brands of these third-party providers are disclosed during the registration process for these services.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of that information and are prohibited from using that information for any other purpose.

In certain cases, Placeware will offer co-branded services with third parties where PII will be collected by both entities, subject to their respective information practices. In such cases, personal information may be shared between Placeware and the third party service provider. Users should refer to the privacy statement of the third party for any questions regarding that entities information collection regarding collection, storage or use.

We may access and/or disclose personal information if required to do so by law or in the good faith belief that such action is necessary to : (a) conform to the edicts of the law or comply with legal process served on Microsoft or the site; (b) protect and defend the rights of property of Microsoft and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of Microsoft employees, users of Microsoft products or services, or members of the public.

Personal information collected by Live Meeting, may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer or information outside of your country. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control of Your Personal Information
Except as otherwise described in this statement, personal information you provide related to the Services will not be shared outside of Microsoft and its controlled subsidiaries and affiliates without your permission.

With regard to personal information that is collected at registration from our users (e.g. name, user ID, email address), we present the option not to receive communications regarding the Services. Customers who no longer wish to receive communications may opt-out or unsubscribe from receiving these communications. Each communication will have a way to unsubscribe from that list. If you encounter any difficulty please contact us at the following Web site:

http://www.livemeeting.com/support

Please be aware that this privacy statement and the choices you make related to the Services will not apply to personal information you may have provided to Microsoft in the context of other, separately operated, Microsoft products or services.

Access to Personal Information
If your personally identifiable information changes, we will provide a way to correct or update your personal data. Customers can log in and click on the Manage User Preferences links to modify personal information. Live Meeting customers also may contact: sales@placeware.com

Security of Your Personal Information
Microsoft is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities.

We do not disclose your private, online communications. However, what you publish to your Live Meeting service is available to those whom you authorize to see the information. In the event that you elect not to use any of the service's security access controls, the content that you publish is available to those in the general public who are aware of the URL address for your meeting. For residents of California, we are required in some circumstances to disclose or provide notice of invasion of certain security systems. We may do so when required, by either sending an email notification to affected CA residents, notifying major statewide media of the invasion, or other appropriate measures.

Use of Cookies
We use cookies to save information (name, address, phone number, email address) so you don't have to reenter this information each time you visit the Live Meeting. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. The primary purpose of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized. With certain exceptions, you have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you can still use the Services, but you may be required to fill in information each time you sign on, and you may not be able to fully experience the interactive features of this or other web sites you visit. Further, a cookie will be set when you agree to the Live Meeting, end-user license agreement, in order to facilitate future access to the service. This cookie is also used in subsequent sessions to take you directly to the Live Meeting service and you will not be able to use the service if you disable this cookie.

Links to Other Web Sites
This Web site may contain links to other Web sites. Please be aware that this privacy statement applies solely to the information collected by the Services. We are not responsible for the privacy practices or the content of other Web sites. In some cases, the Live Meeting service may be hosted by a customer, on the customer's site. In such cases when our service is being run on the customer's network, users should visit the Live Meeting site in order to review the privacy policy. We encourage you to be aware when you are leaving this Web site and read the privacy statements of each and every Web site that you visit before providing any personal information.

TRUSTe Certification
Microsoft and Microsoft Office Live Meeting are licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build trust and confidence in the Internet by promoting the use of fair information practices. Because Live Meeting wants to demonstrate its commitment to your privacy, we have agreed to publish our information practices and have our privacy practices reviewed for compliance by TRUSTe.

The TRUSTe program covers only information that is collected through the Live Meeting Web site, and does not cover information that may be collected through software downloaded from the site.

Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact Microsoft by e-mail. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at their Web site, http://www.truste.org/users/users_watchdog.html. TRUSTe will serve as a liason with Live Meeting to resolve your concerns.

Changes to the Privacy Statement
We may occasionally update this privacy statement. When we do, we will revise the &quot;last updated&quot; date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Services constitutes your agreement to this privacy statement and any updates.

Contact Information
Microsoft Office Live Meeting welcomes your comments regarding this privacy statement. If you believe that Live Meeting has not adhered to this statement, please contact us by e-mail or postal mail at the address provided below and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Microsoft Privacy

Microsoft Corporation

One Microsoft Way

Redmond, Washington, 98052

To find contact details for the Microsoft subsidiary or affiliate in your country or region, see www.microsoft.com/worldwide.

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