Microsoft KB Archive/157305

= OrgChart: "There Isn't Enough Memory" or "Unable to Open" =

Article ID: 157305

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Organization Chart 1.0
 * Microsoft PowerPoint 95 Standard Edition
 * Microsoft Office 97 Standard Edition

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This article was previously published under Q157305





SYMPTOMS
When you insert an organization chart into a Microsoft PowerPoint slide, you may receive the following message:

There isn't enough memory available to read MS Org Chart.

When you insert an organization chart into a Microsoft Word document, you may receive the following message:

There is insufficient memory. Save the document now.

When you insert an organization chart into a Microsoft Excel worksheet, you may receive the following message:

Cannot start the source application for this object.

If you start Microsoft Organization Chart 2.0 alone, you receive the following message:

Unable to open file. You may be out of memory or disk space. Check disk space, close other applications, then try again. Press F1 for Help.



CAUSE
This problem occurs when there are too many fonts installed under Microsoft Windows. The exact number of fonts that causes the problem depends on the names of the fonts, and the location from which you installed them. Typically, the problem occurs when you install over 600 fonts, though it can occur with fewer fonts, normally between 200 to 300 fonts.

Also, if there are any corrupted fonts on the system, you receive the error message.



RESOLUTION
If you have more than 600 fonts, or you suspect that you have one or more corrupted fonts, you have to remove some of your installed fonts. Remove a few fonts at a time. Restart Windows after you remove a number of fonts to get below the limit, and then start Organization Chart. Repeat as necessary.

NOTE: When you remove the fonts, do not remove the following:
 * Arial
 * Courier New
 * Symbol
 * Times New Roman
 * Tahoma
 * WingDings

Microsoft Office and other programs use these fonts. Do not delete or remove them.

If this does not work, then you may be experiencing problems with the Msoprefs.232 and the Msoclip.232 files. These are preference files and store data and settings for Orgchart.

These files are located in your Windows directory. Just delete them; then start Organization Chart. It will re-create these files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: 2.00 orgchart 8.00 8.0 ppt8 ppt97 ppt7 ppt95 insufficient memory orgplus powerpt font

Keywords: kberrmsg kbprb KB157305

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