Microsoft KB Archive/903218

= Word 2002 stops responding when you create a new e-mail message in Outlook 2002 =

Article ID: 903218

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
Microsoft Word 2002 stops responding if one of the following conditions is true:
 * You create a new e-mail message in Microsoft Outlook 2002 with Word 2002 as the default e-mail editor.
 * You open the Email.dot template in Word 2002.



CAUSE
This issue occurs when the Email.dot file is damaged.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Click Start, and then click Search.
 * 2) Click All files and folders.
 * 3) Type email.dot in the All or part of the file name box.
 * 4) Click Search.
 * 5) After the file is found, right-click Email.dot, and then click Rename.
 * 6) Type old_email.dot, and then press ENTER.
 * 7) Close the Search window.
 * 8) Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
 * 9) In the Currently installed programs list, click your version of Microsoft Office XP, and then click Change.
 * 10) On the Maintenance Mode Options screen, click Repair Office, and then click Next.
 * 11) On the Reinstall or Repair Office installation screen, click Detect and Repair errors in my Office installation.
 * 12) Click to select the Restore my Start Menu Shortcuts check box, and then click Install.
 * 13) Click OK when the installation has completed successfully.

Additional query words: wd wd2002 wd10 wdxp ol ol2002 ol10 olxp



Keywords: kbtemplate kbemail kbtshoot kbprb KB903218

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