Microsoft KB Archive/137562

PUB3: Publisher Setup Is Slow or Stopped Responding

= PUB3: Publisher Setup Is Slow or Stopped Responding =

Q137562
- The information in this article applies to:

- Microsoft Publisher for Windows 95, version 3.0 -

SYMPTOMS

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When you install Publisher for Windows 95, you may see the following message:

Setup is searching for installed components

The computer appears to stop responding. If you wait long enough (sometimes several hours, although 5 to 12 minutes is typical), Setup will continue and complete successfully.

If you press CTRL+ALT+DEL, the Close Program dialog box shows that Publisher 95 Setup is Not Responding. This is only partially true--Setup is still running, but it is not responding to Windows messages.

CAUSE

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The problem is related to the search routine used by Setup when it searches for installed clipart files. Setup installs approximately 1200 clipart files, and it must locate all existing files before installing new ones.

This does not happen on all computers. Microsoft has received reports that it happens on computers with slower processors.

STATUS

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Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

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If Publisher Setup seems to stop responding, the only known workaround is to wait. Setup will eventually proceed.

To determine whether Setup is actually stopped, move the mouse. If the mouse pointer moves, then Setup is still running.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q137114 TITLE    : Can't Access Compact Disc If Wrong Speed Set in Windows 95

Additional query words: 3.00 pub3 pub95 w_mspub freeze hang stall mspub installation 95 pub