Microsoft KB Archive/830268

= NUM LOCK and CAPS LOCK keys are out of sync when you shadow another RDP session in Windows 2000 =

Article ID: 830268

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you toggle the CAPS LOCK or NUM LOCK keys in a Remote Desktop Protocol (RDP) session that is shadowing another RDP session, the key states and the key lights become out of sync.



RESOLUTION
Install this hotfix on a computer that is running Microsoft Windows 2000 Terminal Server, and then update the client software as described in the &quot;More Information&quot; section.

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 3

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this Hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  22-Jan-2004  10:32  5.0.2195.6824     42,256  Basesrv.dll 20-Sep-2003 16:45  5.0.2195.6824    236,304  Cmd.exe 15-Nov-2001 15:27                     5,149  Empty.cat 22-Jan-2004 10:32  5.0.2195.6882    222,992  Gdi32.dll 22-Jan-2004 10:32  5.0.2195.6886    711,440  Kernel32.dll 22-Jan-2004 10:32  5.0.2195.6824     54,032  Mpr.dll 22-Jan-2004 10:32  5.0.2195.6883    334,096  Msgina.dll 21-Jan-2004 11:47  5.0.2195.6892    320,080  Mstsc16d.exe 21-Jan-2004 11:47  5.0.2195.6892    258,320  Mstsc32d.exe 22-Jan-2004 10:31  5.0.2195.6892     90,264  Rdpwd.sys 08-Jan-2004 17:41  5.0.2195.6888  5,854,720  Sp3res.dll 08-Oct-2003 18:18  5.4.1.0            6,656  Spmsg.dll 08-Oct-2003 18:18  5.4.1.0          140,800  Spuninst.exe 22-Jan-2004 10:32  5.0.2195.6892     36,952  Termdd.sys 21-Jan-2004 11:46  5.0.2195.6892    142,608  Termsrv.exe 22-Jan-2004 10:32  5.0.2195.6891    380,688  User32.dll 22-Jan-2004 10:32  5.0.2195.6891    391,952  Userenv.dll 21-Jan-2004 11:48  5.0.2195.6892  1,630,256  Win32k.sys 10-Nov-2003 16:29  5.0.2195.6873    182,032  Winlogon.exe 22-Jan-2004 10:32  5.0.2195.6884    243,984  Winsrv.dll 22-Jan-2004 10:32  5.0.2195.6877     39,184  Winsta.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
If you experience this problem, you must also download the Remote Desktop Connection for Microsoft Windows Server 2003 software or the Microsoft Terminal Services Advanced Client ActiveX component. To download these items, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/technologies/terminalservices/default.mspx#downloads

Alternatively, if you still use the Windows 2000 Terminal Services client, install this hotfix on each of the clients. For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words:

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB830268

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