Microsoft KB Archive/278187

= SMTP address goes into &quot;To&quot; field when you click &quot;Reply to All&quot; in IMAP message =

Article ID: 278187

Article Last Modified on 3/26/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q278187



SYMPTOMS
You are running Microsoft Outlook 2002, Microsoft Office Outlook 2003, or Microsoft Office Outlook 2007, and you use Internet Message Access Protocol (IMAP) to gain access to the computer that is running Microsoft Exchange Server. When you click Reply to All in a message, your own Simple Mail Transfer Protocol (SMTP) address may be included in the To field of the new message.



CAUSE
This problem can occur if your e-mail address in the IMAP account properties in Outlook does not match your SMTP address on the Exchange Server computer.



RESOLUTION
To resolve this problem, change the address in your IMAP account to match the SMTP address on the server. To do this, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click E-mail Accounts.
 * 3) In the E-Mail Accounts dialog box, click View or change existing e-mail accounts, and then click Next.
 * 4) Click your IMAP server account, and then click Change.
 * 5) In the E-mail Address box, change the address to your complete SMTP address, not an alias of the address.
 * 6) Click Next to close the IMAP account properties.
 * 7) Click Finish to close the E-Mail Accounts dialog box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Exchange Server lets you create multiple aliases for an e-mail account. For example, if your e-mail address in the IMAP account is user1@mail.domain.com, and if the actual address on the server is user1@domain.com, Exchange Server translates either address or alias to your Distinguished Name (DN) and then delivers the message to you.

However, when you use IMAP and you click Reply to All in a message that is addressed to an alias other than what is in the IMAP account properties, Outlook does not resolve the e-mail address to the address on the server. Because Outlook does not associate the two addresses with the same person, it places the message's original address in the To field.

Additional query words: kbnoOfficeAlertID OL2002 ol2003 ol2007

Keywords: kbbug kbnofix KB278187

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