Microsoft KB Archive/829459

= An update is available that lets you remove the unique tracking number from the Subject field of e-mail messages that are composed in Microsoft CRM =

Article ID: 829459

Article Last Modified on 3/22/2006

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APPLIES TO


 * Microsoft Business Solutions CRM 1.0

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INTRODUCTION
This article describes an update that is available. This update lets you remove the unique tracking number from the Subject field of e-mail messages that are composed in Microsoft Business Solutions CRM 1.0.

Note The unique tracking number is also known as a GUID in Microsoft CRM.



Update information
This update affects the e-mail tracking feature in Microsoft CRM 1.0. This feature tracks e-mail correspondence by including a unique tracking number that appears in the Subject field of e-mail messages that are composed in Microsoft CRM 1.0.

After you install this update, an administrator can enable or disable the e-mail tracking feature.

System requirements

 * Microsoft CRM 1.0
 * Microsoft CRM-Exchange E-mail Router

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date       Time    Version        Size      File Name -- 19-Mar-03  16:36   1.0.3017.101   186,952   Crmemaildispatch.dll

Location: :\Program Files\Microsoft CRM\MSCRM Connector

Note This update is included in the Microsoft CRM 1.2 Support Information.

Download and installation information
You must install this update on the computer that is running the Microsoft CRM-Exchange E-Mail Router. This update may require that you restart the computer. When you restart the computer, you might delay incoming e-mail messages. Therefore, we recommend that you install this update when there are low volumes of e-mail messages. To obtain this update, visit the following Microsoft Business Solutions Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=a8d5a8db-84fa-4116-aa2c-80f73aa4ea92&DisplayLang=en

Use one of the following methods to install the update:
 * To install the update, click Open or Run this program from its current location in the dialog box that appears.
 * To copy the download to your computer so that you can install the update later, click Save or Save this program to disk.

Command-line switches
This update supports the following command line switches:
 * /? Display the list of installation switches.
 * /u Use unattended mode.
 * /f Force other programs to quit when the computer shuts down.
 * /z Do not restart when the installation is completed.
 * /q Use quiet mode. (There is no user interaction in quiet mode.)
 * /x Extract the files without running the Setup program.

For example, to install the update without any user intervention and to avoid restarting the computer, type the following command:

crm1.0-tk29660-router-windows2000.exe /u /q /z

Restart requirement
The installation program will try to stop and then restart certain system services. The services that must be stopped are listed during installation. If the installation program does not restart the services, you are prompted to restart your computer to complete the update.

Verify that the update is installed
To verify that the update is installed on your computer, confirm that the following registry key exists:

Removal information
You cannot remove this update.

How to enable or disable the e-mail tracking feature
 Click Start, click Run, type regedit, and then click OK. Locate the following registry subkey:

 In the right pane, double-click MessageTagBehavior. In the Edit DWORD value dialog box, use one of the following methods:  To disable the e-mail tracking feature, type 0 in the Value data box. To enable the e-mail tracking feature, type Null or 1 in the Value data box.</li></ul> </li></ol>

How to accept incoming e-mail messages as activities when the e-mail tracking feature is disabled
When the e-mail tracking feature is disabled, Microsoft CRM 1.0 does not generate the unique tracking number. Therefore, Microsoft CRM cannot automatically track incoming e-mail messages.

If the e-mail tracking feature is disabled, you can still receive e-mail messages in the Microsoft CRM 1.0 system as Microsoft CRM activities. To do this, use one of the following methods: <ul> In Microsoft CRM Sales for Outlook (the Outlook client), click Promote to CRM Activity to convert individual e-mail messages into Microsoft CRM activities.</li> In the Outlook client, configure the system to accept all e-mail messages that are received as Microsoft CRM activities. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> In the Outlook client, click Tools, click Options, and then click the Activities tab.</li> Click to select the All incoming e-mail (Requires additional configuration on the server.) check box to accept all e-mail messages that are received as Microsoft CRM activities.</li></ol>

Note When you accept all e-mail messages that are received as Microsoft CRM activities, unsolicited e-mail messages are accepted into the Microsoft CRM system.</li></ul>

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