Microsoft KB Archive/178104

= OLEXP: Outlook Express Hangs When You Select Message Storage Location =

Article ID: 178104

Article Last Modified on 11/25/2003

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APPLIES TO


 * Microsoft Outlook Express 4.01
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 4.01
 * Microsoft Outlook Express 4.0

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This article was previously published under Q178104



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.



SYMPTOMS
When you first choose the folder to store your messages in after you upgrade to Outlook Express, Outlook Express may stop responding (hang).



CAUSE
This problem can occur if a program is running in the background when you choose the message storage location.



RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To resolve this issue, add a value named Store Root to the following registry branch:   HKEY_CURRENT_USER\Software\Microsoft\Outlook Express Set the value data for the Store Root value to the full path of the folder you want to use as the message storage location.

NOTE: The Mail folder and the News folder contain the data files for mail and news. If either the Mail folder or the News folder is included in the path of the value data for the Store Root value, a new Mail folder and a News folder is created in the existing Mail folder or News folder when you start Outlook Express. As a result, you cannot view messages in the Outlook Express\Mail folder until you remove Mail from the value data for the Store Root value.



STATUS
Microsoft has confirmed this to be a problem in Outlook Express versions 4.0 and 4.01. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 4.00

Keywords: kbenv KB178104

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