Microsoft KB Archive/935733

= Cached Exchange Mode is enabled in Outlook 2007 even though you set the &quot;Do not use Cached Exchange Mode for all new Outlook profiles&quot; setting in the Office Customization Tool =

Article ID: 935733

Article Last Modified on 12/6/2007

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APPLIES TO


 * Microsoft Office Enterprise 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Professional Plus 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007

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SYMPTOMS
You set the Do not use Cached Exchange Mode for all new Outlook profiles setting in the Office Customization Tool (OCT). However, Cached Exchange Mode is enabled when you start Microsoft Office Outlook 2007.



CAUSE
This issue occurs because the information in the Outlk12.adm file and in the Outlk12.opa file is incorrect.



RESOLUTION
This problem is corrected in an updated set of ADM and OPA files that are provided in the 2007 Office system Administrative Template files (ADM, ADMX, ADML) and Office Customization Tool version 2.0 package. To download this package, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=92d8519a-e143-4aee-8f7a-e4bbaeba13e7&DisplayLang=en

To correct this problem in the Office customization tool, follow these steps:
 * 1) Download and install the 2007 Office system Administrative Template files (ADM, ADMX, ADML) and Office Customization Tool version 2.0 package.
 * 2) When you are prompted during the installation, select an empty folder to extract the files.

Note One of the folders that are created in that location contains additional files and folders that replace the \Admin folder on the original installation source.
 * 1) Copy the \Admin folder from the folder to which the files are extracted to the original 2007 Office system installation source. When you are prompted to overwrite the existing files and folders, click Yes to all.

To make sure that this setting is made correctly, the name of this setting within the OCT has been changed from Do not use Cached Exchange Mode for all new Outlook profiles to Use Cached Exchange Mode for new and existing Outlook profiles.

To locate the setting within the OCT, follow these steps:
 * 1) Start the OCT. To do this, click Start, click Run, type Office installation CD\setup /admin, and then click OK.
 * 2) In the Select Product dialog box, click OK.
 * 3) In the navigation pane, click Modify user settings in the Features area.
 * 4) Expand Microsoft Office Outlook 2007, expand Account Settings on the Tools menu, expand Exchange, and then click Cached Exchange Mode.
 * 5) Click Use Cached Exchange Mode for new and existing Outlook profiles.

The OCT is available only in the volume license versions of the 2007 Microsoft Office system products. For more information about the OCT, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/8faae8a0-a12c-4f7b-839c-24a66a531bb51033.mspx

For more information about how to use the updated ADM files, see the Enforce settings by using Group Policy in the 2007 Office system topic in the 2007 Microsoft Office system Resource Kit. To do this, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/873a5392-1b1a-47a1-a863-1f29ef116d0e1033.mspx



MORE INFORMATION
For more information about how to control user settings by using Group Policy, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/873a5392-1b1a-47a1-a863-1f29ef116d0e1033.mspx

To view the Do not use Cached Exchange Mode for all new Outlook profiles setting in the OCT, follow these steps:
 * 1) Start the OCT. To do this, click Start, click Run, type Office installation CD\setup /admin, and then click OK.
 * 2) In the Select Product dialog box, click OK.
 * 3) In the Navigation Pane, click Modify user settings in the Features area.
 * 4) Expand Microsoft Office Outlook 2007, expand Tools|Account Settings, and then click Cached Exchange Mode.
 * 5) Click Do not use Cached Exchange Mode for all new Outlook profiles.

The OCT is available only in the volume license versions of the 2007 Microsoft Office system products. For more information about the OCT, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/8faae8a0-a12c-4f7b-839c-24a66a531bb51033.mspx

Keywords: kbtshoot kbprb kbexpertiseinter KB935733

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