Microsoft KB Archive/919551

= Error message when you try to add users or import contacts from Outlook 2007 to a Windows SharePoint Services V2 Web site: &quot;You must have an Address Book compatible with Windows SharePoint Services&quot; =

Article ID: 919551

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Office Outlook 2007, when used with:
 * Microsoft Windows SharePoint Services

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SYMPTOMS
Consider the following scenario. You connect to a Microsoft Windows SharePoint Services Version 2 Web site from a computer that is running Microsoft Office Outlook 2007. You do one of the following:
 * You click Add Users on the Manage Users page. Then, you click Address Book to try to add users from an e-mail distribution list in Outlook 2007 to the Windows SharePoint Services V2 Web site.
 * You click Import Contacts on the Contacts page to try to import contacts from Outlook 2007 to the Windows SharePoint Services V2 Web site.

However, you receive the following error message:

To use this feature, you must have an Address Book compatible with Windows SharePoint Services and you must have Internet Explorer 5.0 or greater.

You receive this error message even though you are running Microsoft Internet Explorer 5.0 or a later version of Internet Explorer.



CAUSE
This behavior occurs because the Address Book ActiveX control for Windows SharePoint Services is not included in Outlook 2007. The Address Book ActiveX control was included in Microsoft Office Outlook 2003. The Address Book ActiveX control enabled you to add users from an e-mail distribution list in Outlook 2003 to Windows SharePoint Services. Additionally, the Address Book ActiveX control enabled you to import contacts from Outlook 2003 to Windows SharePoint Services.



WORKAROUND
To work around this behavior, use one of the following procedures:  Manually add the users or manually add contact information to the Windows SharePoint Services V2 Web site. To manually add users, follow these steps:  On the Manage Users page, click Add Users. On the Add Users:  page, specify the users who you want to add in the Step 1: Choose Users area. You can type e-mail addresses, user names in \  format, or cross-site group names. Make sure that you type a semicolon to separate each entry that you add. In the Step 2: Choose Permissions area, click to select the check box next to the site group or site groups to which you want to add the users. Then, click Next. In the Step 3: Confirm Users area, confirm the user information. In the Step 4: Send E-mail area, specify whether you want to send an e-mail message to let users know that they were added.</li> Click Finish.</li></ol>

To manually add contact information, follow these steps: <ol> On the Contacts page, click New Item.</li> On the Contacts: New item page, add the information that you want for the new contact. Then, click Save and Close.</li></ol> </li> Upgrade the server or servers that are running Windows SharePoint Services V2 to Microsoft Windows SharePoint Services (version 3).</li></ul>

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MORE INFORMATION
For more information about how to use Outlook 2007 together with Windows SharePoint Services V3, click Microsoft Office Outlook Help on the Help menu, type using Windows SharePoint Services, and then click Search to view a list of relevant topics.

Additional query words: wssv3 wssV2 wss outlook 2007 OL2007

Keywords: kbprb kberrmsg kbtshoot kbexpertiseinter KB919551

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