Microsoft KB Archive/212788

= XFOR: Connector for cc:Mail Stops, No Errors Appear in Event Log =

Article ID: 212788

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q212788



SYMPTOMS
The Microsoft Exchange Connector for Lotus cc:Mail may stop unexpectedly. No errors appear in the Windows NT Application Event log, even with maximum logging enabled. If you restart the connector, it may start delivering messages again for a short period of time, but then stop delivering messages.



CAUSE
This problem can occur when one or more .und files exist in the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder. These files are associated with messages that could not be delivered when they were originally sent.



RESOLUTION
To resolve this problem, remove the .und files associated with the undeliverable e-mail messages. To do so, follow these steps:
 * 1) Stop the Exchange Connector for Lotus cc:Mail, if it is started.
 * 2) Copy the .und files from the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder to a different folder, and then delete the .und files in the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder.
 * 3) Restart the Exchange Connector for Lotus cc:Mail.

The connector should then start delivering messages again.

Keywords: kbprb KB212788

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