Microsoft KB Archive/298940

= XADM: Error Messages State That Route Map Will Not Run Until the Administrator Installs Route Agent =

Article ID: 298940

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q298940



SYMPTOMS
When you attempt to install the Routing Wizard, you may receive the following error message:

The Route Map was successfully installed but won't run until a Route Agent is installed.

The following error message then appears:

The handler assigned to this agent is not present on this server, your agent will not run until an administrator installs it.



RESOLUTION
To resolve this issue, check the following issues:  Make certain that the Event Service is installed on both the server that contains the user's mailbox and the server that contains the folder to be routed. Make certain that the mailbox that creates the folder to be routed has Owner permissions on eventConfig_ . View the following log file to determine the status of the Event Service installation:



If the Event Service is not properly installed, reinstall the Event Service from the Exchange Server 5.5 compact disc, and then reapply the relevant service pack.

Keywords: kbprb kbsetup KB298940

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