Microsoft KB Archive/288723

= Certain SNA PerfMon Counters Cannot Be Added on Windows 2000 =

Article ID: 288723

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Host Integration Server 2000 Standard Edition
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1
 * Microsoft SNA Server 4.0 Service Pack 2
 * Microsoft SNA Server 4.0 Service Pack 3
 * Microsoft SNA Server 4.0 Service Pack 4

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This article was previously published under Q288723



SYMPTOMS
When you run SNA Server version 4.0 (up to Service Pack 4) on Windows 2000, you are not able to add performance counters for the following objects within Performance Monitor:
 * SNA Adapter SNADLCx
 * TN3270 Server



CAUSE
The number of instances was incorrectly set for both affected objects.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in Microsoft SNA Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, and 4.0 SP4.

Additional query words: HIS 2000

Keywords: kbbug kbfix kbqfe KB288723

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