Microsoft KB Archive/245664

= Backup of Exchange Server does not finish from a Terminal Server Client =

Article ID: 245664

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition, when used with:
 * Microsoft Windows 2000 Standard Edition

-



This article was previously published under Q245664





SYMPTOMS
If you perform a backup of an Exchange Server database by using the Microsoft Windows NT Backup program from a Terminal Server Client session, the following error message may be displayed:

The Microsoft Exchange service on  has reported an error. Check the event log for more information.

The following event is logged in the application event log:

Event Source: NTBackup

Event ID: 8010

Description:

Microsoft Exchange services returned 'c7ff000d' from a call to 'BackupRead' additional data ' - '



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 How to obtain the latest Exchange Server 5.5 service pack



WORKAROUND
To work around this issue, do not use the Windows NT Backup program from a Terminal Server Client session. Run the Windows NT Backup program on the local Exchange Server computer or perform a remote backup from another server by using the Windows NT Backup program.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB245664

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.