Microsoft KB Archive/940660

= You cannot install a Games for Windows–LIVE game or the game does not start correctly after you install it on a Windows Vista-based computer =

Article ID: 940660

Article Last Modified on 7/23/2007

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APPLIES TO


 * Games for Windows - LIVE
 * Microsoft Xbox Live

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SYMPTOMS
When you try to install a Games for Windows–LIVE game on a Windows Vista-based computer, you cannot finish the installation. Or, if you do finish the installation, the game does not start correctly.



CAUSE
This issue occurs because the real-time scanning feature in certain versions of Spyware Doctor causes the Kernel32.dll file to fail or to become unresponsive.



THINGS TO TRY
Try the following methods in the order that they appear in.

Method 1
Visit the following Spyware Doctor’s Web site to determine whether an update is available from the manufacturer to address this issue:

http://www.pctools.com/

Method 2
Disable the real-time scanning feature. For more information about how to disable the real-time scanning feature, read the manual that was included with the product or visit the following Web site:

http://www.pctools.com/

Method 3
Uninstall Spyware Doctor. To do this, follow the steps for the operating system that you are using.

Microsoft Windows XP
 * 1) Click Start, click Run, type appwiz.cpl, and then press ENTER.
 * 2) In the list of installed programs, click Spyware Doctor, and then click Remove.

Windows Vista  Click Start, type appwiz.cpl in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or confirmation, type the password or click Continue.

 In the list of installed programs, click Spyware Doctor, and then click Uninstall.

Note If you are prompted to confirm that you want to remove the program, click Yes.



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