Microsoft KB Archive/155843

= PUB: Can't Collate Copies to HP DeskJet 855c Under Windows 95 =

Article ID: 155843

Article Last Modified on 8/17/2005

-

APPLIES TO


 * Microsoft Publisher 97 Standard Edition
 * Microsoft Publisher 3.0 Standard Edition
 * Microsoft Windows 95

-



This article was previously published under Q155843



SYMPTOMS
If you check the Collate box in the Publisher Print dialog, and print multiple copies of a multi-page publication to an Hewlett-Packard (HP) DeskJet 850c/855c, the printed copies are sorted instead of collated.

This problem does not occur if you print to the HP DeskJet 540c/550c/560c or the 600c/660c printers. Nor does this problem occur if you print to the HP DeskJet 850c/855c from Windows NT.



CAUSE
Some printers can collate pages automatically, while others require that Publisher send the publication multiple times. If the printer can collate copies automatically, Publisher tries to save time and disk space by having it do so. The Windows 95 Driver for the HP DeskJet 850c/855c printer incorrectly reports that it can handle the collation, when in reality it can't.

Other programs, such as Microsoft WordPad and Microsoft Internet Explorer, have similar problems printing collated copies to the DeskJet 850c/855c.



RESOLUTION
If you don't want to collate the copies manually, you can try printing your publication to the HP DeskJet 850c/855c using the HP DeskJet 660c driver.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 97 4.00 sorted unsorted uncollated mixed up 850 855 DJ850 DJ855 DJ 850c 855c w_mspub mspub pub97 pub95 pub3 pub4

Keywords: kbprint kbprb KB155843

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.