Microsoft KB Archive/248852

= PPT2000: PowerPoint Stops Responding When Window Status Changed During a Slide Show =

Article ID: 248852

Article Last Modified on 9/3/2002

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition

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This article was previously published under Q248852



SYMPTOMS
When you right-click Microsoft PowerPoint on the taskbar during a slide show and click Minimize, PowerPoint and the slide show stop responding.



CAUSE
This problem occurs when the Office Assistant is visible, and you do the following:
 * 1) On the Slide Show menu, click View Show.
 * 2) Press the Windows logo key or CTRL+ESC to show the taskbar.
 * 3) Right-click Microsoft PowerPoint on the taskbar, and click Minimize on the shortcut menu.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, close PowerPoint manually by pressing CTRL+ALT+DELETE. When the Close Program window appears, select Microsoft PowerPoint, and then click End Task.

To prevent this problem from occurring, hide the Office Assistant.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000 PPT2000 PPT2k OFF2K SR-1 hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't respond waiting right click task bar

Keywords: kbbug kbfix kbui KB248852

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