Microsoft KB Archive/183237

= Windows NT 4.0 Fails to Start on a Uniprocessor Compaq =

Article ID: 183237

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q183237



SYMPTOMS
After you install a post-Service Pack 3 (SP3) hotfix Ntoskrnl.exe dated 11/20/97 or later, the system fails to restart. The system will stop responding (hang) at the Blue screen listing the Windows NT version and service pack information. The personal computer is a uni-processor Compaq running Compaq's System Manager driver, Sysmgmt.sys.



CAUSE
Newer Ntoskrnl.exe code has been redesigned because of the Pentium errata bug. This new behavior conflicts with Compaq's Sysmgmt.sys driver, causing the driver to fail to load, which stops the system from starting.



RESOLUTION
Rename Sysmgmt.sys or get the latest driver from Compaq which resolves this problem.

Sysmgmt.sys is manufactured by Compaq Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.



STATUS
This behavior is by design.

