Microsoft KB Archive/823087

= Internet Explorer Times Out While It Loads Web Pages If Norton Internet Security 2001 or Norton Personal Firewall 2001 Is Installed =

Article ID: 823087

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
After you install Windows 2000 Service Pack 4 (SP4), you may experience one or both of the following symptoms:
 * Microsoft Internet Explorer times out while it tries to load a Web page.
 * Notifications of incoming calls in Windows NetMeeting are delayed by several minutes.



CAUSE
This issue occurs if Symantec Norton Internet Security 2001 or Norton Personal Firewall 2001 is installed on the computer.



RESOLUTION
To resolve this issue, contact Symantec technical support to obtain an update for Norton Internet Security 2001 or Norton Personal Firewall 2001. To do this, visit the following Symantec Web site:

http://www.symantec.com/techsupp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB823087

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