Microsoft KB Archive/921397

= Internet Explorer 6 closes unexpectedly with an unrecoverable error when you run a Web application that uses the InnerHtml property in Windows XP or in Windows Server 2003 =

Article ID: 921397

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows Server 2003, Datacenter x64 Edition

 Microsoft Windows Server 2003, Enterprise x64 Edition

 Microsoft Windows Server 2003, Standard x64 Edition

 Microsoft Windows Server 2003, Web Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows XP Professional x64 Edition</li></ul>

 Microsoft Windows XP Home Edition</li></ul>

 Microsoft Windows XP Professional</li></ul>

 Microsoft Windows XP Media Center Edition 2002</li></ul>

 Microsoft Windows XP Tablet PC Edition</li></ul> </li></ul>

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SYMPTOMS
You use Microsoft Internet Explorer 6 in Microsoft Windows XP or in Microsoft Windows Server 2003. You run a Web application that uses the InnerHtml property in Internet Explorer 6. In this scenario, Internet Explorer 6 closes unexpectedly with an unrecoverable error, and you may receive the following error message:

Internet Explorer 6 has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Internet Explorer 6. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

When you view the data that the error report contains, the following error-signature information is displayed.

Windows Server 2003
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CAUSE
This problem occurs because the null pointer check is not implemented in the Mshtml.dll file in Internet Explorer 6.

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions
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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbbiztalk2004sp1fix kbbug kberrmsg kbinfo kbocabucket kbfix kbqfe KB921397

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