Microsoft KB Archive/216377

= XWEB: Error - Sorry! The Exchange Server is Down When Using Address Book Views =

PSS ID Number: 216377

Article Last Modified on 10/23/2003

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The information in this article applies to:


 * Microsoft Exchange Active Server Components 5.0
 * Microsoft Outlook Web Access 5.5 SP 1
 * Microsoft Outlook Web Access 5.5 SP 2
 * Microsoft Outlook Web Access 5.5 SP 3

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This article was previously published under Q216377





SYMPTOMS
When you log on to Outlook Web Access Server (OWA), the following error message may be displayed:

Sorry! The Microsoft Exchange Server is down or the HTTP service has been disabled by an administrator. Please try your request again later.



CAUSE
This is caused by using Address Book Views with the Service account having search rights at the Organization level.



WORKAROUND
To work around this problem, remove Address Book views from the Exchange Organization, or enable a valid anonymous account in the DS Site Configuration object. This would normally be the IUSR account created by the Microsoft Internet Information Service (IIS). Verify that the password set in the DS Site Configuration object matches the password for this account in User Manager. This allows the user to log on correctly and see the Address Book view that he or she belongs to. If the passwords do not match, the above listed errors may occur.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB216377

Technology: kbExchangeActiveServComp500 kbExchangeSearch kbOutlookSearch kbOWA550 kbOWA550SP1 kbOWA550SP2 kbOWA550SP3 kbZNotKeyword2 kbZNotKeyword6

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