Microsoft KB Archive/944526

= You receive an error message when you try to remove selected text in Outlook 2007 =

Article ID: 944526

Article Last Modified on 12/11/2007

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APPLIES TO


 * Microsoft Office Outlook 2007

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SYMPTOMS
You select some text in Microsoft Office Outlook 2007 in a custom form, in a custom interface, or in the dialog box of a third-party add-in. When you try to remove the selected text, you receive an error message, and Outlook 2007 closes. For example, this problem occurs when you try to remove the text by using one of the following keys or key combinations:
 * You press CTRL+X.
 * You press the DEL key.
 * You press the BACKSPACE key.

The error message that you receive resembles the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.



RESOLUTION
To resolve this problem, obtain the latest service pack for the 2007 Microsoft Office suites. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

936982 Description of the 2007 Microsoft Office suites Service Pack 1



WORKAROUND
To work around this problem, you must remove the text one character at a time. To do this, follow these steps:
 * 1) If you want to paste the text in another location or in another document, select the text, press CTRL+C, and then paste the text. If you do not want to copy the text, go to step 2.
 * 2) Make sure that the text is not selected (not highlighted), and then position the cursor at an appropriate location in the affected text.
 * 3) Press the DEL key or the BACKSPACE key to remove the text one character at a time.

Keywords: kberrmsg kbtshoot kbhighlight kbprb kbexpertisebeginner KB944526

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