Microsoft KB Archive/120529

Large Unprintable Bottom Region with HP DeskJet Printer

PSS ID Number: Q120529 Article last modified on 12-22-1998

windows:3.1

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Publisher, version 2.0 Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c == Microsoft Windows operating system version 3.1 == 

= SYMPTOMS =

When you print to a Hewlett-Packard (HP) DeskJet printer using the DESKJETC.DRV driver version 4.0, 4.1 or 5.0, the bottom unprintable region is 0.67 inch. Because the default setting for the footer or page numbers in many applications is 0.5 inch, the bottom line of the page may not print. (In such cases, it is in the unprintable bottom region.)

= WORKAROUND =

To work around this problem, either reformat the document so that nothing prints below 0.67 inch, or use one of the following methods to reset the unprintable bottom region on the printer.

Method 1: Obtain the DESKJETC.DRV printer driver version 4.0 or later from HP and change the configuration settings of the driver. To obtain an updated HP driver, contact the Hewlett-Packard Fulfillment Center at (303) 353-7650 or Hewlett-Packard Technical Support at (208) 323-2551.

NOTE: The following information has been copied from the README.TXT file that ships with the DESKJETC.DRV printer driver.

The minimum margins using the HP DeskJet 500 Series printer driver is 0.33 in. top and 0.67 in. bottom margins for all printing modes. Previous versions of this printer driver had minimum margins of 0.5 in. for both top and bottom margins. You may need to reformat documents created for previous versions of     this driver or restore the printer margins to the settings used in previous versions of this driver.

To use the same print region as previous versions of the HP     DeskJet Series printer drivers, check the &quot;Print Region&quot; check box in the INI Configuration program. For instructions on using the INI Configuration program, see the section on INI file modification in this file.

Note: With this change, text on printed pages containing color will be shifted up from what you see on your screen.

The printable area on a page using the HP DeskJet 500 Series printer driver differs from the printable area allowed by DOS applications.

INI FILE MODIFICATIONS:

CAUTION: Do not change any settings in your *.INI files unless specifically instructed to in this README.TXT to resolve an     application or printing  problem. Changes to *.INI files may adversely affect your printing system.

For some application problems, the solution may involve modifying your DESKJETC.INI, WIN.INI, or MSPUB.INI file. The HPVCNFIG.EXE file located in your WINDOWS or WINDOWSdirectory provides an easy method for modifying control values in your *.INI files. To modify your INI files, do the following steps

1. Run the HPVCNFIG.EXE file from the Program Manager or File Manager.

A dialog box will be displayed with a list of check boxes.

2. Check the check box specified in the software application note for your application problem.

3. Click the OK Button.

The HPVCNFIG configuration file will modify the appropriate control values in your *.INI files.

Note: You must reboot Windows for the changes you have made to     take effect. Make sure that you close all open documents before rebooting Windows. Method 2: Obtain version 2.1 of the HP DeskJet 500 series printer driver (HPDSKJET.EXE).

The following file(s) are available for download from the Microsoft Software Library:

~ Hpdskjet.exe

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q119591 TITLE : How to Obtain Microsoft Support Files from Online Services

The drawbacks to this workaround are that version 2.1 of the driver does not support color and you must manually turn off the Background Printing option. (To locate this option, choose     Options from the Tools menu, and select the Print tab.) Additional query words: winword 2.00 2.00a 2.00a-CD 2.00b 2.00c 6.00 6.00a 6.00c hpdj missing deleted margin draw border award wizard page numbers blank cut off ====================================================================== Keywords : kbfile kbprint Version : windows:3.1 Platform : WINDOWS Hardware : x86 Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.