Microsoft KB Archive/834108

= Routing and Remote Access stops responding when you use the Routing and Remote Access MMC to restart the service =

Article ID: 834108

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you use the Routing and Remote Access Microsoft Management Console (MMC) to restart Routing and Remote Access on a Microsoft Windows Server 2003-based computer, Routing and Remote Access may stop responding (hang).

If you use Task Manager to view the processes that are running on your computer in this scenario, you see that the Svchost.exe program is using 100 percent of your CPU resources.



CAUSE
This problem occurs because the Routing and Remote Access MMC does not correctly stop the dependent services when you restart Routing and Remote Access.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name Platform -  04-Feb-2004  17:59  5.2.3790.121      207,872  Mprddm.dll       IA-64 04-Feb-2004 17:11  5.2.3790.125      115,200  Remrras.exe      IA-64 04-Feb-2004 17:59  5.2.3790.121       73,216  Wmprddm.dll      x86 04-Feb-2004 17:59  5.2.3790.125       39,936  Wremrras.exe     x86 20-Jan-2004 01:53                        271  Branches.inf 04-Feb-2004 18:07                     10,825  Kb834108.cat 04-Feb-2004 18:01                        354  Updatebr.inf 04-Feb-2004 18:01                      8,453  Update_rtmqfe.inf   Date         Time   Version            Size    File name   Platform -  04-Feb-2004  17:59  5.2.3790.121       73,216  Mprddm.dll    x86 04-Feb-2004 17:59  5.2.3790.125       39,936  Remrras.exe   x86 20-Jan-2004 01:53                        271  Branches.inf 04-Feb-2004 18:07                     10,119  Kb834108.cat 04-Feb-2004 17:59                        354  Updatebr.inf 04-Feb-2004 18:00                      6,353  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: RRAS service 100% CPU

Keywords: kbhotfixserver kbqfe kbwinservnetwork kbnetwork kbbug kbfix kbqfe kbwinserv2003presp1fix KB834108

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