Microsoft KB Archive/293327

= XADM: Cannot Use OWA or IFS to Open Message =

Article ID: 293327

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q293327





SYMPTOMS
In Exchange 2000 Server, you may not be able to use Microsoft Outlook Web Access (OWA) or Installable File System (IFS) to open a message with a subject that contains a double-byte character set (DBCS) character as the last letter.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The version of this fix should have the following file attributes or later:

Component: Information store



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: subject DBCS OWA IFS

Keywords: kbbug kbexchange2000presp2fix kbfix kbqfe KB293327

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