Microsoft KB Archive/237358

= OL2000: Error Importing Contacts from ACT 4.0! =

Article ID: 237358

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q237358



SYMPTOMS
After you select the Symantec ACT! 4.0 file that you want to import, you may receive the following error message:

An error has occurred in the ACT! 3.x, 4.0 Contact Manager for Windows translator while opening a file to build a field map.



CAUSE
The ACT! 4.0 database file that you are trying to import is locked with a user password.



RESOLUTION
To resolve this problem you must first use the ACT! 4.0 program to remove the password from your ACT! 4.0 file, and then use Outlook to import the file.

To Remove the Password

 * 1) Open the database in ACT! 4.0.
 * 2) On the File menu, point to Administration, and then click Set Password.
 * 3) Enter your old password in the box provided and leave the new password fields blank. This removes the password from your Act 4.0 database when you click OK to change the password.

To Import the File

 * 1) Start Outlook, and on the File menu, click Import and Export.
 * 2) Under Choose an action to perform, click Import from another program or file, and then click Next.
 * 3) Under Select file type to import from, click ACT! 3.x, 4.0 Contact Manager for Windows, and then click Next.
 * 4) Browse to the ACT! 4.0 file that you want to import, and click Next.

You should now be able to import the file successfully.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Symantec Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

