Microsoft KB Archive/237921

= OFF2000: Invalid Page Fault in the CIW Using .msi from Access Runtime =

Article ID: 237921

Article Last Modified on 1/24/2007

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APPLIES TO


 * MSPRESS Microsoft Office 2000 Resource Kit
 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition

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This article was previously published under Q237921



SYMPTOMS
When you click Next in Step 6 (Remove Previous Versions) of the Custom Installation Wizard (CIW), an error message similar to the following may appear:

Windows NT 4.0
An application error has occurred and an application error log is being generated.

CUSTWIZ.exe

Exception: access violation (0xc0000005), Address: 0x004262f8

Windows 95 or Windows 98
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, an error message similar to the following may appear:

CUSTWIZ caused an invalid page fault in module CUSTWIZ.EXE at 015f:00426338.



CAUSE
The error described in the "Symptoms" section of this article may occur if you are using Data1.msi for Microsoft Access 2000 Runtime in the CIW.

Step 7 of the CIW usually displays the Feature tree for the .msi package you have loaded. However, Data1.msi for Access 2000 Runtime does not have a Feature tree, so it is not necessary to use Step 7 of the CIW.



WORKAROUND
To work around this problem, please do the following:
 * 1) Start the CIW.
 * 2) When you get to Step 6 (Remove Previous Versions), do not click Next. Instead, click the list (6 of 17) and select 8 Customize Default Application Settings.
 * 3) Complete the remaining dialog boxes in the CIW, and click Finish.

Additional query words: OFF2000

Keywords: kbbug kbpending KB237921

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