Microsoft KB Archive/253462

= XWEB: Cannot Resolve Recipient Address Even Though the Account Exists =

Article ID: 253462

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q253462





SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) to compose a new message, you are unable to resolve the recipient address even though a Microsoft Windows account for the recipient exists in Active Directory.



CAUSE
This issue may occur if the recipient account did not have a mailbox when the Windows account was created.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Click Start, click Programs, click Administrative Tools, and then click Active Directory Users and Computers.
 * 2) Right-click the recipient name and click Exchange task.
 * 3) Click Next in the Welcome to the Exchange Task Wizard.
 * 4) In the Available Task window, click Create Mailbox, and then click Next.
 * 5) In the Create Mailbox window, confirm or change the user information.
 * 6) Click Next, and then click Finish.

A user mailbox is created for the recipient.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbbug kberrmsg kbpending KB253462

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