Microsoft KB Archive/832177

= PRB: E-mail Shortcut on the Windows XP Start Menu No Longer Works After You Remove Office 2003 =

Article ID: 832177

Article Last Modified on 12/29/2005

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APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Home Edition

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SYMPTOMS
If you click the E-mail icon on the Start menu, Internet Properties may appear. You expect Microsoft Outlook Express to start.



CAUSE
The problem occurs because the e-mail shortcut in the Start menu is not reassigned to Outlook Express after Office 2003 is removed.

The default behavior of the e-mail shortcut in the Start menu is to start Outlook Express. When you install Microsoft Office 2003, the e-mail shortcut is changed to start Microsoft Office Outlook (instead of Outlook Express). If you remove Office 2003, the e-mail shortcut no longer starts Outlook Express.



WORKAROUND
To work around this problem in Internet Explorer, follow these steps:
 * 1) On the Tools menu, click Internet Options.
 * 2) Click the Programs tab.
 * 3) Under the list of Internet programs, select Outlook Express in the E-mail list.
 * 4) Click Apply, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbprb KB832177

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