Microsoft KB Archive/193116

= XCLN: UPS Service causes Outlook 98 Setup to Fail =

Article ID: 193116

Article Last Modified on 11/3/2004

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q193116



SYMPTOMS
When you attempt to install Microsoft Outlook 98 on a computer that has an uninterruptible power supply (UPS) service running, you may receive the following message at the end of the Setup program:

Installation is incomplete

Setup will now restart Windows. Save any work and close all applications

before clicking OK.

The following Outlook 98 and Internet Explorer 4.01 components were not

installed.

Corporate or E-Mail Workgroup



CAUSE
UPS service is running.



WORKAROUND
Remove Outlook 98 using the Add/Remove Programs tool in Control Panel. Stop the UPS service (Control Panel, Services), and run the Outlook 98 Setup program again.

Additional query words: 8.5

Keywords: kbprb KB193116

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