Microsoft KB Archive/307309

= The Logical Disk Manager Administrative Service Hangs While It Is Starting =

Article ID: 307309

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q307309



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Any of the following symptoms may occur:  During the logon process, a long delay occurs during the &quot;Applying personal settings&quot; phase. While the &quot;Preparing Network Connections&quot; message is displayed, your computer seems to stop responding (hang) for several minutes. The desktop is displayed without icons for several minutes after you log on. You lose Internet connectivity. Random services are in a &quot;Stopping&quot; state. Random services are in a &quot;Starting&quot; state. You cannot view the properties for adapters by using either Network and Dial-up Connections or by right-clicking My Network Places and then clicking Properties.</li> When you run the Internet Connection Wizard, it either hangs or does not work correctly with no error messages. If you examine the Internet Connection Wizard log file (Program Files\Microsoft BackOffice\Support\Icwlog.txt), you see the following line at the bottom of the log file:

calling _RestartService (DNS).

</li> When you attempt to start or stop services, you receive either of the following error messages:

Could not start the  on Local Computer.

Error 1053: The service did not respond to the start or control request in a timely fashion.

-or-

Could not stop the  on Local Computer.

Error 1053: The service did not respond to the start or control request in a timely fashion.

</li> When you attempt to view or change the properties of a service in the Services snap-in, the snap-in hangs with a blank properties page.</li> When you attempt to start Performance Monitor, it hangs.</li> You cannot start the Add/Remove Programs tool.</li> You cannot start the Microsoft Small Business Server (SBS) console.</li> When you try to install a critical update or a Windows 2000 service pack, the installation program may stop responding, or &quot;hang,&quot; and the installation may not be completed. The installation may stop responding during the &quot;Inspecting your current configuration&quot; phase. If you open Winmsd.exe (System Information), you see the following message:

System Information The connection to could not be established. Check to see that the network path name is correct, that you have sufficient permission to access Windows Management Instrumentation, and that the Windows Management Instrumentation service is started on the computer.

</li></ul>

<div class="cause_section">

CAUSE
The symptoms that are listed in the &quot;Symptoms&quot; section of this article can occur if the Logical Disk Manager Administrative service is set to a startup type of Automatic instead of the default setting of Manual.

<div class="resolution_section">

RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, set the startup type for the Logical Disk Manager Administrative service to Manual. You must make this change in the registry instead of in Microsoft Management Console (MMC) because of the problems that are caused by the incorrect setting. To change the setting: <ol> Start Registry Editor (Regedt32.exe).</li> Locate the Start value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\dmadmin

</li> Double-click the Start value in the right pane. Change the data value to 3. Click OK to save the changes.</li> Quit Registry Editor.</li> Reboot the computer.</li></ol>

<div class="status_section">

STATUS
This behavior is by design.

<div class="moreinformation_section">

MORE INFORMATION
The Logical Disk Manager Administrative service is started only when the Disk Management snap-in is in use.

Additional query words: sbs smallbiz bos backoffice back office hung unresponsive not responding

Keywords: kbenv kbprb KB307309

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