Microsoft KB Archive/908979

= The Microsoft Exchange Information Store service periodically stops responding in Exchange Server 5.5 =

Article ID: 908979

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
The Microsoft Exchange Information Store service stops responding after some time in Microsoft Exchange Server 5.5. If you restart the Microsoft Exchange Information Store service, the problem is resolved. However, the problem occurs again periodically.



CAUSE
This problem is caused by the overflow of a counter that tracks Directory Service Access (DSAccess) queries that were made by the Microsoft Exchange Information Store service process.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Microsoft Exchange Server 5.5 Service Pack 4 (SP4) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 How to obtain the latest Exchange Server 5.5 service pack

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



WORKAROUND
To work around this problem, restart the Microsoft Exchange Information Store service.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The Microsoft Exchange Information Store service stops responding after the number of DSAccess queries equals 2,147,483,647 (hexadecimal: 7fffffff). On an Exchange Server 5.5 server that is under medium to heavy load, the counter is estimated to overflow in a period of 40 to 60 days. On an Exchange server that is not under heavy load, the counter will overflow after a longer period.

This problem is resolved in Microsoft Exchange 2000 Server and in Microsoft Exchange Server 2003. For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the new naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbfix kbbug kbpubtypekc kbhotfixserver KB908979

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