Microsoft KB Archive/274736

= Error Message: The Initialization of the Help Center Failed =

Article ID: 274736

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q274736



SYMPTOMS
When you start Windows Millennium Edition (Me) Help and Support or any program that is hosted by Help and Support (for example Microsoft System Information or MSinfo32), you may receive the following error message:

The initialization of the Help Center Failed. Please report the following error number to Microsoft Support: 2147024893



CAUSE
This behavior can occur if Windows Me did not properly configure the Help and Support Center because Windows Management Instrumentation (WMI) Setup did not work.



RESOLUTION
To resolve this issue, do the following:

Click Start, click Programs, click Accessories, and then click MS-DOS Prompt.

Type the following (where &quot;C:\Windows&quot; is your Windows installation folder) and press ENTER after each line: CD C:\WINDOWS\SYSTEM COPY REGSVR32.EXE WBEM CD WBEM FOR %%f IN (*.DLL) DO REGSVR32 /S %%f WINMGMT /REGSERVER EXIT NOTE: It does not matter which folder is the current folder when you type the above commands.



MORE INFORMATION
Windows Me Help and Support requires that WMI is set up correctly. WMI makes Windows manageable by using a single, consistent, standards-based, extensible and object-orientated interface. WMI is the Microsoft implementation of Web-Based Enterprise Management (WBEM), an industry initiative to develop a standard technology for accessing management information in an enterprise environment. The purpose of this initiative is to help companies lower their total cost of ownership by enabling powerful enterprise-class management of systems, programs, and devices. Many companies are participating in the WBEM initiative, including BMC Software, Cisco Systems, Compaq Computer, Intel, and Microsoft.

Keywords: kbhelp kbprb kbprod2web KB274736

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