Microsoft KB Archive/919736

= The dmCopies member always returns a value of 1 when you try to retrieve the number of copies in a print job in Word 2003 =

Article ID: 919736

Article Last Modified on 9/25/2007

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APPLIES TO


 * Microsoft Office Word 2003

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SYMPTOMS
You try to retrieve the number of copies from a Microsoft Office Word 2003 print job. When you do this, the dmCopies member of the printer’s DEVMODE structure always returns a value of 1.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

After you install the service pack, follow the steps that are listed in the &quot;How to enable the hotfix&quot; section of the article to set the  registry key and to activate the hotfix.

How to obtain the hotfix
This issue is fixed in the Microsoft Office 2003 Hotfix Package that is dated May 24, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

919734 Description of the Office 2003 post-Service Pack 2 hotfix package: May 24, 2006

How to enable the hotfix
To enable this hotfix, follow these steps:  Exit Word 2003. Click Start, click Run, type regedit in the Open box, and then click OK. Locate and then click to select the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options

 After you select the subkey that is specified in step 3, point to New on the Edit menu, and then click DWORD Value. Type ForceSetCopyCount, and then press ENTER. Right-click ForceSetCopyCount, and then click Modify. In the Value data box, type 1, and then click OK.</li> On the File menu, click Exit to exit Registry Editor.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Office 2003 Service Pack 3.

Keywords: kbbug kbfix kbregistry kbprint kbqfe kbprogramming kbpubtypekc kbhotfixserver kboffice2003sp3fix KB919736

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