Microsoft KB Archive/911996

= Description of the update for Live Communications Server 2005: February 10, 2006, rereleased July 11, 2006 =

Article ID: 911996

Article Last Modified on 11/19/2007

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APPLIES TO


 * Microsoft Office Live Communications Server 2005 Enterprise Edition
 * Microsoft Office Live Communications Server 2005 Standard Edition

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SUMMARY
Microsoft has rereleased the Microsoft Office Live Communications Server 2005 update. The following list contains the release history of this Office Live Communications 2005 update:
 * Office Live Communications Server 2005 update: February 10, 2006
 * Office Live Communications Server 2005 update: July 11, 2006

On July 11, 2006, Microsoft released the following language versions of the Office Live Communications Server update:
 * Chinese Traditional
 * Chinese Standard
 * Spanish
 * French
 * German
 * Italian
 * Japanese
 * Korean

This article describes the following items about the update:


 * The issues that the update fixes.
 * The prerequisites for installing the update.
 * Whether you must restart the computer after you install the update.
 * Whether the update is replaced by any other update.
 * Whether you must make any registry changes.
 * The files that the update contains.



Issues that the update fixes
In addition to the issues that are fixed in the original release of the update, the rereleased update fixes the following issues.  You cannot install the original release of the update on Microsoft SQL Server Active/Passive clusters. The original release of the update does not log or return errors that may occur during the upgrade of the stored procedures.

Note To see errors that are generated by this update, you may have to enable logging. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

223300 How to enable Windows Installer logging

 The installation of the original release of the update release fails if the fully qualified domain name (FQDN) was passed instead of just the POOLNAME.

The original release of the update fixed the following issues.  

900253 When you try to add a database to the Recovery Storage Group, the Exchange System Manager program may crash

 

903927 A memory leak occurs when a computer that is running Live Communications Server connects to another Live Communications computer that has SYN attack protection enabled in Windows Server 2003 Service Pack 1

 

904951 The Live Communications Server service stops responding when you perform a batch presence subscription in Live Communications Server 2005

</li> 

906280 You cannot start the Live Communications Server 2005 MMC on specific computers in your organization

</li> 

908155 The &quot;proxyAddress&quot; attribute is not populated with an SIP URI when you enable a user, contact, or inetOrgPerson object for Live Communications after you install Live Communications Server 2005 Service Pack 1

</li> 

913002 A software update is available to optimize the presence update logic in Live Communications Server 2005

</li> 

913032 An inactive endpoint may accept a communications request after you install Intelligent Instant Message (IM) Filter in Live Communications Server 2005

</li> 

913092 A custom telephone number normalization rule is not applied by the Live Communications Server 2005 Service Pack 1 version of the Address Book Service (AbServer.exe)

</li></ul>

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Update information
The following file is available for download from the Microsoft Download Center:

Download the update package now.

Release Date: July 11, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
The following list contains prerequisites for the update:  You must have Microsoft Office Live Communications Server 2005 Service Pack 1 (SP1) installed to install this update. For more information about how to obtain Live Communications Server 2005 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

897674 How to obtain Live Communications Server 2005 Service Pack 1

</li></ul>

Restart information
You do not have to restart the computer after you install this update.

Update replacement information
This update is not replaced by any later update.

Registry information
You do not have to create or modify any registry keys to use any hotfixes that this update contains.

Installation information
 You cannot install the Archiving Service in your topology after you install this update on Live Communications Server 2005 Service Pack 1 (SP1). For more information about how to work around this issue, click the following article number to view the article in the Microsoft Knowledge Base:

924189 Error message when you try to install Live Communications Server 2005 Archiving Service on a computer that is running Live Communications Server 2005 Service Pack 1: &quot;Error 1722&quot;

</li> You must remove all previously installed hotfixes for Live Communications Server 2005 SP1 before you install this update.</li> This update cannot be uninstalled. To remove the update, you must remove Live Communications Server 2005 and then reinstall Live Communications Server 2005 from your original Live Communications Server 2005 CD. For more information about how to remove Live Communications Server 2005, see the &quot;Removal information&quot; section.</li> We recommend that you back up your database before you install this update. This will enable you to restore back to the last working state of the database in the unlikely event that the update fails to install. Then, back up your database again after you install this update.</li> Do not restore any backups that you made before you installed this update. If you restore these backups, you will effectively remove the update from the back-end database only. This leaves the front-end servers unable to connect until the update is reinstalled on the back-end servers.</li> You must have administrative permissions to Live Communications Server and to the back-end server that is running SQL Server to install this update.</li> If the back-end server that is running SQL Server is hosted on a server that is running Windows 2000 Server, you must install Windows Script Host (WSH) version 5.7 on the back-end server before you try to install the update. To download WSH version 5.7, visit the following Microsoft Web sites:

Windows 2000Download the WSH version 5.7 package now.Windows XPDownload the WSH version 5.7 package now.Windows Server 2003Download the WSH version 5.7 package now.</li> If the back-end server that is running SQL Server is hosted on a server that is running Windows 2000 Server, use one of the following methods: <ul> <li>Install the Windows 2000 Support Tools by using the Windows 2000 Server CD.</li> <li>Copy the reg.exe utility from the CD, and save the utility to the following folder on the server:

%systemroot%\Program Files\Microsoft LC 2005\DBsetup

</li></ul> </li> <li>You have to apply this update only on the active node of the SQL Server (active/passive) cluster.</li></ul>

We recommend that you install this update in the following order:
 * 1) Perimeter network servers

Install the update on the Access Proxy server first. Then, install the update on the branch office proxy servers and the directory servers.
 * 1) Internal servers

Install the update on the back-end server that is running Microsoft Office Live Communications Server 2005 Enterprise Edition first. Then, install the update on the front-end server that is running Live Communications Server 2005 Enterprise Edition, the server that is running Microsoft Office Live Communications Server 2005 Standard Edition, and the address book server.
 * 1) Administrative tools server

Install this update on the server that is running the administrative tools last.

Non-Enterprise Editions of Microsoft Office Live Communications Server 2005
Install this update on any of the following servers that are running Live Communications Server 2005:
 * Standard Edition Server
 * Director (Standard Edition)
 * Proxy
 * Access Proxy
 * Address Book Server
 * Administration Tools

To install this update, run the following file:

LCS2005-KB911996-x86-Usa.msi

Enterprise Edition of Microsoft Office Live Communications Server 2005
Install this update on any of the following servers that are running Live Communications Server 2005:
 * Enterprise Edition (Front-end)
 * Enterprise Edition (Back-end)
 * Director (Enterprise Edition) Front-end
 * Director (Enterprise Edition) Back-end

Note If you have moved the database from a server that is running Live Communications Server 2005 SP1 that had update 911996 installed to a new server that is running Live Communications Server 2005 SP1 Enterprise Edition (Back-end), you must reapply update 911996 to the new server. To do this, follow these steps: <ol> <li>Stop all front-end servers that are running Live Communications Server 2005 Enterprise Edition by using one of the following methods: <ul> <li>At a command prompt, type net stop rtcsrv, and then press ENTER.</li> <li>Start the Live Communications Server 2005 administrative MMC snap-in, right-click the front-end server name, and then click Stop.</li> <li>In Services (Services.msc), right-click Microsoft Office Live Communications Server 2005, and then click Stop.</li> <li>In Computer Management (Compmgmt.msc), expand Services and Applications, click Services, right-click Microsoft Office Live Communications Server 2005, and then click Stop.</li></ul> </li> <li>On the back-end (SQL) servers that are hosting the RTC and RTCCONFIG databases for Live Communications Server 2005 Enterprise Edition, run the following command:

LCS2005-KB911996-x86-Usa.msi POOLNAME=

</li> <li>On the front-end servers that are running Live Communications Server 2005 Enterprise Edition, run the following command:

LCS2005-KB911996-x86-Usa.msi

Note If you run the LCS2005-KB911996-x86-Usa.msi update on the front-end servers before you install the update on the back-end servers, the front-end servers will not be able to start. Additionally, the following error messages will be logged in the event log: <ul> <li>

Event ID: 30968

Source: Live Communications User Services

Details: The component Live Communications User Services reported a critical error: code C3EE78F8 (Enterprise Edition Server successfully registered with the back-end, but a stored procedure version mismatch was detected. The service will not start until this problem is resolved.)

To resolve this issue, make sure that you use the same installation package for the front-end servers and the back-end servers.</li> <li>

Event ID: 12299

Source: Live Communications Server

Details: The service is shutting down due to an internal error.

Error Code: 0xC3EE78F8.

To resolve this issue, examine the previous event log entries, and then resolve the issues. Then, restart the server. If the issue persists, contact Microsoft Product Support Services.</li></ul>

To resolve this issue, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>On the back-end servers that are running Live Communications Server 2005 Enterprise Edition, run the following command:

LCS2005-KB911996-x86-Usa.msi POOLNAME=

</li> <li>Start the front-end servers that are running Live Communications Server 2005 Enterprise Edition by using one of the following methods: <ul> <li>At a command prompt, type net start rtcsrv, and then press ENTER.</li> <li>Start the Live Communications Server 2005 administrative MMC snap-in, right-click the front-end server name, and then click Start.</li> <li>In Services (Services.msc), right-click Microsoft Office Live Communications Server 2005, and then click Start.</li> <li>In Computer Management (Compmgmt.msc), expand Services and Applications, click Services, right-click Microsoft Office Live Communications Server 2005, and then click Start.</li></ul> </li></ol> </li></ol>

File information
This update may not contain all the files that you must have to fully update a product to the latest build. This update contains only the files that you must have to correct the issues that this article lists.

The English version of this update uses a Microsoft Windows Installer package to install the update. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

'''Live Communications Server 2005 Proxy

Live Communications Server 2005 Access Proxy'''

%Program Files%\Common Files\Microsoft LC 2005

%Program Files%\Microsoft LC 2005\Server

'''Live Communications Server 2005 Enterprise Edition front-end server

Live Communications Server 2005 Director (Enterprise Edition front-end server)'''

%Program Files%\Microsoft LC 2005\Server

Note The %Program Files%\Microsoft LC 2005\Server folder will contain the files that are listed for Live Communications Server 2005 Proxy and Live Communications Server 2005 Access Proxy in addition to the following files.

Live Communications Server 2005 Administration Tools

%Program Files%\Common Files\Microsoft LC 2005\DBSetup

Note The %Program Files%\Microsoft LC 2005\Server folder will contain the files that are listed for Live Communications Server 2005 Proxy and Live Communications Server 2005 Access Proxy in addition to the following files.

Note Only the following files from the previous table will be updated.

'''Live Communications Server 2005 Standard Edition

Live Communications Server 2005 Director (Standard Edition)'''

%Program Files%\Microsoft LC 2005\Server

Note The %Program Files%\Microsoft LC 2005\Server folder will contain the files that are listed for Live Communications Server 2005 Proxy, Live Communications Server 2005 Access Proxy, and Live Communications Server 2005 Admin Tools in addition to the following files.

'''Live Communications Server 2005 Enterprise Edition back-end server

Live Communications Server 2005 Director (Enterprise Edition) back-end server'''

%Program Files%\Common Files\Microsoft LC 2005\DBSetup

Live Communications Server 2005 Address Book Server

For more information about the file list information for the other language versions of the update, click the following article number to view the article in the Microsoft Knowledge Base:

922771 File list information for other language versions of the Microsoft Office Live Communications Server update: July 11, 2006

Removal information
Note This update cannot be removed. To remove the update, you must remove Live Communications Server 2005. Then, you must reinstall Live Communications Server 2005 by using your original Live Communications Server 2005 CD. For more information about how to remove Live Communications Server 2005, see the following recommendations.

We recommend that you remove Live Communications Server 2005 that contains this update in the following order:
 * 1) Front-end servers that run Live Communications Server 2005 Enterprise Edition
 * 2) Back-end servers that run Live Communications Server 2005 Enterprise Edition
 * 3) All other servers and administration tool servers

Enterprise Edition of Microsoft Office Live Communications Server 2005
Remove Live Communications Server 2005 on a server that is running any of the following:
 * Enterprise Edition (Front-end)
 * Enterprise Edition (Back-end)
 * Director (Enterprise Edition) Front-end
 * Director (Enterprise Edition) Back-end

To remove Live Communications Server 2005 Enterprise Edition and to remove the update from the Add or Remove Programs item in Control Panel for all front-end and back-end servers, follow these steps: <ol> <li>Stop all front-end servers that are running Live Communications Server 2005 Enterprise Edition by using one of the following methods: <ul> <li>At a command prompt, type net stop rtcsrv, and then press ENTER.</li> <li>Start the Live Communications Server 2005 administrative MMC snap-in, right-click the front-end server name, and then click Stop.</li> <li>In Services (Services.msc), right-click Microsoft Office Live Communications Server 2005, and then click Stop.</li> <li>In Computer Management (Compmgmt.msc), expand Services and Applications, click Services, right-click Microsoft Office Live Communications Server 2005, and then click Stop.</li></ul> </li> <li>On the front-end servers that are running Live Communications Server 2005 Enterprise Edition, run the following command to remove the update from the Add or Remove Programs item in Control Panel:

LCS2005-KB911996-x86-Usa.msi

Note Click OK in the following message:

Warning 9999. Microsoft Office Live Communications Server 2005 SP1 (KB911996) may not be uninstalled as it made nonreversible changes to the data base schema. If you proceed with the uninstall, it will just remove the hotfix from the Add/Remove Programs list without actually uninstalling any files.

</li> <li>On the back-end servers that are running Live Communications Server 2005 Enterprise Edition, run the following command to remove the update from the Add or Remove Programs item in Control Panel:

LCS2005-KB911996-x86-Usa.msi POOLNAME=

Note Click OKin the following message:

Warning 9999. Microsoft Office Live Communications Server 2005 SP1 (KB911996) may not be uninstalled as it made nonreversible changes to the data base schema. If you proceed with the uninstall, it will just remove the hotfix from the Add/Remove Programs list without actually uninstalling any files.

</li> <li>To remove Live Communications Server 2005, see the &quot;Removing Live Communications Server 2005 Enterprise Edition&quot; section in the Live Communications Server 2005 Enterprise Edition Deployment Guide. To obtain the Live Communications Server 2005 Enterprise Edition Deployment Guide, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/products/FX011526591033.aspx

</li></ol>

Non-Enterprise Editions of Microsoft Office Live Communications Server 2005
Remove Live Communications Server 2005 on a server that is running any of the following:
 * Standard Edition Server
 * Director (Standard Edition)
 * Proxy
 * Access Proxy
 * Address Book Server
 * Administration Tools

To remove Live Communications Server 2005 and to remove the update from the Add or Remove Programs item in Control Panel, follow these steps: <ol> <li>Run the following command to remove the update from the Add or Remove Programs item in Control Panel:

LCS2005-KB911996-x86-Usa.msi

Note Click OK in the following message:

Warning 9999. Microsoft Office Live Communications Server 2005 SP1 (KB911996) may not be uninstalled as it made nonreversible changes to the data base schema. If you proceed with the uninstall, it will just remove the hotfix from the Add/Remove Programs list without actually uninstalling any files.

</li> <li>To remove Live Communications Server 2005, see the &quot;Removing Live Communications Server 2005 Standard Edition&quot; section in the Live Communications Server 2005 Standard Edition Deployment Guide. To obtain this documentation, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/products/FX011526591033.aspx

</li></ol>

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