Microsoft KB Archive/115041

Address List Opens Slowly in Envelope and Addresses Commands

PSS ID Number: Q115041 Article last modified on 03-07-1997

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= SYMPTOMS =

Word responds slowly and may appear to freeze (stop responding) when you choose the Addresses command from the Insert menu or click the Addresses button in the Create Envelope dialog box. The cursor remains an arrow and no hard drive access takes place.

= CAUSE =

This problem occurs because Word must sort the address list in memory before it is displayed. Longer lists of addresses take longer to sort.

= STATUS =

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= MORE INFORMATION =

The following table gives an estimated time for displaying the address list containing 300 names with Word 5.1a, when allocated 2048K of memory. The Centris and SE/30 are running System 7.1, and the SE is running System 6.0.8.


 * ————–|————-| |Centris 650 | | |68040 @ 25 MHz| 11 seconds | |————–|————-| |SE/30 | | |68030 @ 16 MHz| 21 seconds | |————–|————-| |SE | | |68000 @ 8 MHz | 66 seconds | |————–|————-|

The address list in Word can be accessed in three different ways:

  From the Insert menu, choose Addresses. -or-   From the Tools menu, choose Create Envelope. Click the Addresses button. -or-   Click the Envelope button on the Toolbar. Click the Addresses button. 

NOTE: Changing the memory allocation to Microsoft Word will not affect the performance when sorting the address list in memory.

KBCategory: kbenv kbprint KBSubCategory: kbenvelope Additional Words: delay freeze crash hang bomb envelopes 5.10 5.10a ====================================================================== ============================================================================= Copyright Microsoft Corporation 1997.