Microsoft KB Archive/239664

= Encarta Encyclopedia 2000: Unable to Play "Arabian Camel" Video Clip in Full Screen Video Mode =

Article ID: 239664

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q239664



SYMPTOMS
When you attempt to play the "Arabian Camel" video clip in Full Screen Video mode in Microsoft Encarta Encyclopedia 2000, you experience both of the following symptoms:
 * The video clip continues to be played in the program window instead of in Full Screen Video mode.


 * The "An essential component for full-screen video is missing" online Help topic is displayed.

If you then attempt to play any other video clip in Full Screen Video mode, the video clip is played in the program window.

NOTE: This issue occurs only with the DVD-ROM version of Encarta Encyclopedia 2000.



RESOLUTION
To play any video clip except "Arabian Camel" in Full Screen Video mode, quit Encarta Encyclopedia, restart the computer, and then play the video clip.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Additional query words: multi multi-media media mm ee2k movie

Keywords: kbbug kbdisplay kbpending kbui KB239664

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