Microsoft KB Archive/183921

= PPT97: "PowerPoint Found an Error It Cannot Correct" and Unsaved Changes Lost When You Click Font List =

Article ID: 183921

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft PowerPoint 97 Standard Edition, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q183921



SYMPTOMS
When you click the Font list on the Formatting toolbar, you receive the following error message:

PowerPoint found an error it cannot correct.

When you click OK, PowerPoint quits and all your unsaved work is lost.



CAUSE
This error message appears if you are running PowerPoint on a computer with Microsoft Windows NT 4.0, and the default printer on the computer is a network printer that is currently unavailable.



WORKAROUND
To work around this problem, add a local printer driver and set it as the default printer. To do this, follow these steps:
 * 1) On the Start menu, point to Settings, and then click Printers.
 * 2) Double-click the Add Printer icon to start the Add Printer Wizard.
 * 3) Follow the instructions in the wizard to add a local printer.
 * 4) When the Add Printer Wizard is completed, right-click the newly-added printer and then click Set as Default on the shortcut menu.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about issues with printers, click the article number below to view the article in the Microsoft Knowledge Base:

190377 PPT97: Fonts in Font List Contain Question Marks

Additional query words: ppt ppt97 nt font fonts error powerpnt powerpoint8 ppt8 powerpnt97 8.0 errors text type face typeface list box droplist crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kberrmsg kbprint kbnetwork kbprb KB183921

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