Microsoft KB Archive/187305

= WD: Word Hangs or Returns Error Printing to Fax =

Article ID: 187305

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a

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This article was previously published under Q187305





SYMPTOMS
When you print to a fax machine, you may receive a GP fault or an Invalid Page Fault (IPF), Word may hang (stop responding), or you may receive an error message such as the following:

File Not Found



CAUSE
This problem occurs when you are using a fax driver and you have background printing turned on. When background printing is turned on, the fax driver cannot display informational dialog boxes correctly; therefore, Word is unable to print your document.



RESOLUTION
To resolve this problem, turn off background printing. To turn off background printing, follow these steps:


 * 1) On the Tools menu, click Options.
 * 2) Click the Print Tab.
 * 3) Clear the Background Printing check box.



MORE INFORMATION
The following fax drivers will not work when the Background Printing check box is selected:

Cheyenne Fax

Compaq Fax v1.0

Complete Communicator Fax

Delrina WinFax LITE 3.0

RapidFax

WinFax 3.0

The fax driver products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hang hung crash crashed locks locked winword frozen freezes crashing quit quits stopped print err bitware cheyenne FAXWORKS Global Village ole32.dll

Keywords: kbprb KB187305

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