Microsoft KB Archive/195603

= OL2000: (IMO) Formatting Lost Using Symantec Fax Starter Edition =

Article ID: 195603

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q195603



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you send a fax that contains formatting such as bold, italic, or colored fonts, the recipient does not see this. The whole fax is displayed and printed as Courier, in a single font size.



CAUSE
The Symantec Fax Starter Edition does not send Rich Text Format (RTF), but sends the fax as plain text instead.



RESOLUTION
If your fax recipients require RTF, use one of the following methods.

Method 1: Create and Send Fax Using Microsoft Word 2000
To create and send your fax document in Microsoft Word 2000, follow these steps:


 * 1) Create the document in Word.
 * 2) On the File menu, point to Send To, and click Fax Recipient to start the Fax Wizard
 * 3) Click Next, click to select the document you created, choose whether or not you want a cover sheet, and click Next.
 * 4) Click to select A different fax program which is installed on this system, and click Symantec Fax Starter Edition in the Fax Program list and click Next.
 * 5) Select the fax recipient from the Address Book and click Next.
 * 6) If indicated by your earlier choice, select the desired cover page, and click Next.
 * 7) If necessary, type the Sender information, click Next, and then click Finish.

NOTE: Your Word document is sent as an attachment to the fax.

Method 2: Upgrade to WinFax Pro
Upgrade to Symantec WinFax Pro. Contact Symantec for more information or connect to their Web site at:

http://www.symantec.com/winfax/starter



MORE INFORMATION
This section contains information on mail format types and what graphic types are supported.


 * Graphics always appear on a page by themselves, never inline with text.
 * Graphics will only work if they are sent as an attachment that is associated with a program with a Print action.
 * Pasting a graphic into a HTML item can have various results. See the following table for details:

  Starting with       Inserting graphic by      Yields this result

HTML               Pasting from clipboard    Graphic appears on a                                                 separate page of                                                 received fax. This works because, in this format, the file is sent as                                                embedded HTML. If you send a mail message like this to a computer running Outlook 97, you will see the attachment.

HTML               Attachment                As long as the attachment type is                                                associated with a program that has the Print action, this will work. The attachment will appear on                                                a separate page.

RTF                Pasting from the          This will fail with all clipboard, Insert Object of the errors stated earlier.

RTF                Attachment                Works as long as the attachment has the Print action. The graphic is                                                separate from the rest of the text.

Plain text         Pasting from clipboard    Not available. Paste is                                                unavailable with a                                                 graphic on the clipboard.

Plain text         Attachment                Works as long as the attachment has the Print action. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords: kbprb KB195603

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