Microsoft KB Archive/183855

= Err MSG: The Client Add Pack Disk May Be Damaged... =

Article ID: 183855

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q183855



SYMPTOMS
When you click Add Licenses from the Small Business Server (SBS) console or run Setup.exe from the SBS Client License Add Pack disk, you may receive the following error message:

The Client Add Pack Disk may be damaged or may not be the original Client Add Pack Disk. You must use the disk provided with your Microsoft Small Business Server Client Add Pack. Please contact Microsoft Technical Support Services.



CAUSE
This behavior occurs if the SBS Client License Add Pack disk is damaged or write-protected.



RESOLUTION
To resolve this problem, remove the write-protection or verify the disk is not damaged. The size of a valid DMF-formatted Client Add Pack disk is 1,716,224 bytes. The size of a valid non-DMF formatted disk is 1,457,664 bytes.

NOTE: Do not assume that because the floppy disk drive gives the correct size for a DMF-formatted floppy disk, that it can read or write to the disk. The floppy disk drive can still be defective.

The full replacement process for defective SBS Client Add Pack media can be found in the following article:

274532 Client Add Pack Replacement Process

Additional query words: smallbiz

Keywords: kbprb KB183855

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