Microsoft KB Archive/267105

= HP DeskJet 694C Prints RLE Images in Black and White After Upgrade to Windows Millennium Edition =

Article ID: 267105

Article Last Modified on 3/29/2007

-

APPLIES TO


 * Microsoft Windows Millennium Edition

-



This article was previously published under Q267105



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you print a Run Length Encoding (RLE) color image from Microsoft Paint, or from a WordPerfect 8.0 document, to a Hewlett-Packard (HP) DeskJet 694C or HP LaserJet 5Si MX PS printer, the image may be printed in black and white rather than in color as expected.



CAUSE
This behavior can occur if you are using a the Microsoft Windows 98 DeskJet 694C printer driver, and you then upgrade your Windows 98-based computer to Microsoft Windows Millennium Edition (Me).



RESOLUTION
To resolve the issue, obtain the latest printer drivers from the following Hewlett-Packard Web site:

Support for HP Printers



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows Millennium Edition.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: HWPRNTS

Keywords: kb3rdparty kbprb kbprint KB267105

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.