Microsoft KB Archive/70909

Word 5.5: Tutorial Hangs with Logitech Mouse

PSS ID Number: Q70909 Article last modified on 03-01-1995

5.50

MS-DOS

= SUMMARY =

The Microsoft Word version 5.5 tutorial (LEARN.EXE) may hang when the Logitech mouse driver, MOUSE.COM version 5.0 or earlier, is installed.

Note: This problem does not occur in Microsoft Word 6.0.

= MORE INFORMATION =

Logitech mouse customers can contact Logitech customer service or the Logitech Bulletin Board to receive an updated MOUSE.COM driver (version 5.01 or later) that corrects this problem. There is no charge for the updated MOUSE.COM driver.

Contact Logitech at the following phone numbers:

Logitech Customer Service
 795-0801 Hours: Mon.- Thur. 8 A.M. to 5 P.M. PST Friday 9 A.M. to 4 P.M. PST

Logitech Bulletin Board
Telephone: (510) 795-0408 Hours: 7 days a week, 24 hours a day

The Microsoft Mouse driver software provided with Word 5.5, MOUSE.SYS version 7.05, should not be used with a Logitech mouse. Using earlier versions of the Logitech mouse utilities CLICK.EXE and MENU.COM (or LOGIMENU.COM) with an updated version of Logitech’s MOUSE.COM or MOUSE.SYS software may cause problems in Word 5.5 and other software applications. Contact Logitech Customer Service for more information about updates for these mouse utilities.

Reference(s):

Logitech technical support: (510) 795-0427

“Getting Started,” version 5.5, page 18

KBCategory: kbother KBSubcategory: Additional reference words: MOUSE.COM MENU.EXE LOGIMENU.EXE CLICK.EXE 5.50 ============================================================================= Copyright Microsoft Corporation 1995.