Microsoft KB Archive/840378

= Roaming profiles are not unloaded on a Windows Server 2003-based computer that is running Terminal Services =

Article ID: 840378

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When a user logs off a Windows Server 2003-based computer that is running Terminal Services, Index.dat files may not be deleted on the server. This problem occurs even though the &quot;Delete cached copies of roaming profiles&quot; Group Policy setting is enabled.



CAUSE
This problem may occur if the following conditions are true:
 * A user logs off a Windows Server 2003-based computer that is running Terminal Services after the administrator installs Microsoft Internet Explorer 6 or Internet Explorer 6 Service Pack 1 (SP1) on the server.
 * The &quot;Important URLs&quot; and &quot;Favorites and Links&quot; Windows Server 2003 Group Policy setting is enabled.

Cached profile folders are created but are not deleted because three Index.dat files cannot be deleted in three different subfolders. Therefore, every time that a user logs on and logs off, new folders are created on the terminal server. These folders are created for each user in the,  .000,  .001 format. These folders quickly fill the terminal server's available hard-disk space.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  10-May-2004  22:24  6.0.3790.170   1,057,792  Browseui.dll 10-May-2004 22:24  16.0.3790.170    311,296  Iedkcs32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbwinserv2003presp1fix KB840378

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