Microsoft KB Archive/872816

= Outlook Web Access users may not be able to access their mailboxes, you may receive an access violation error message, or your Exchange 2000 computer may restart =

Article ID: 872816

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Outlook Mobile Access

-





SYMPTOMS
When many users access their Microsoft Exchange 2000 Server mailboxes by using Microsoft Outlook Mobile Access, any one of the following symptoms may occur:
 * Users may not be able to access their Exchange 2000 Server mailboxes.
 * You may receive an access violation (c0000005) error message in the Exoledb.dll file on the Exchange 2000 Server back-end computer.
 * The Exchange 2000 Server back-end computer may restart.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 and the following Exchange 2000 Server post-Service Pack 3 update:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart your computer after you install this hotfix. However, you must restart the Microsoft Exchange Information Store service after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version          Size    File name

04-Aug-2004 00:38  6.0.6615.0    2,174,976  Exoledb.dll



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XCCC

Keywords: kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB872816

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.