Microsoft KB Archive/216110

= XFOR: Error Message: System Cannot Find the File Specified. Microsoft Windows NT ID No: 0xc0020002 =

Article ID: 216110

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q216110



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you install the Internet Mail Service (IMS) on a computer running Exchange Server 5.0 SP1 and Windows NT 4.0 SP3, the following error message may occur:

System cannot find the file specified

Microsoft Windows NT

ID No: 0xc0020002



CAUSE
A previous version of the IMS may prevent proper updating when Exchange Server 5.0 SP1 is applied.



WORKAROUND
To work around this issue, do the following:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 If a previous version of the IMS exists, remove the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIMC

 If a previous version of the IMS exists, remove the Exchsrvr\Imcdata directory. Reapply SP3 for Windows NT 4.0. Reapply SP1 for Exchange Server 5.0. Install the Internet Mail Service. To do this, perform the following steps:

 From the File menu, choose New.</li> Select Other, and then choose IMS.</li></ol> </li></ol>

Additional query words: IMS

Keywords: KB216110

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