Microsoft KB Archive/324528

= 5004 error messages are logged when you open MAPI programs =

Article ID: 324528

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q324528



SYMPTOMS
When you run Microsoft Exchange Server 5.5, the following error message or a similar error message may be logged:

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 5004

Description:

Generation of the offline Address Book is complete. Result: The MAPI call failed. MAPI or an unspecified service provider. ID no: 80004005-0000-00000000

You may also receive other MAPI-related errors. After this occurs you cannot run the Admin program on the server, although you can run the Admin program remotely. You also cannot run Exmerge on the server, and offline Address Book (OAB) generation fails. Antivirus software that uses MAPI may also be affected.



CAUSE
This problem occurs because the MAPI Global Heap has been used up.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Restart requirement
You must restart your computer after you apply this hotfix.

Component: The Directory Service Agent
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date        Time       Version      Size    File name ---  20-Jun-2002  19:40    5.5.2656.48   19,216  Dramapi.dll NOTE: Because of file dependencies, this hotfix requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Additional query words: DSA XADM

Keywords: kbhotfixserver kbbug kbexchange550presp5fix kbfix kbqfe KB324528

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