Microsoft KB Archive/812924

= Access to Windows NT 4.0 or Windows 2000 Share May Stop Responding =

Article ID: 812924

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Tablet PC Edition</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul>

 Microsoft Windows 2000 Datacenter Server</li></ul>

 Microsoft Windows 2000 Professional Edition</li></ul>

 Microsoft Windows 2000 Server</li></ul>

 Microsoft Windows NT Server 4.0 Standard Edition</li></ul>

 Microsoft Windows NT Server 4.0, Terminal Server Edition</li></ul>

 Microsoft Windows NT Workstation 4.0 Developer Edition</li></ul>

 Microsoft Windows Millennium Edition</li></ul>

<ul> <li>Microsoft Windows 98 Second Edition</li></ul>

<ul> <li>Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you use Microsoft Internet Explorer 6 to access shares on a Microsoft Windows NT 4.0-based server or a Microsoft Windows 2000-based server, access to the shares may appear to stop responding (hang).

Note You may gain access to the requested shares if you wait a long time, for example, 10 minutes.

<div class="cause_section">

CAUSE
This problem may occur if the Webclient service is running.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date       Time    Version          Size    File name - 16-Jan-2003 01:42   16.0.2800.1160   294,912  Iedkcs32.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

<div class="moreinformation_section">

MORE INFORMATION
WebDAV is the redirectory that permits a Web server to share a folder and permits a client to access the files in the folder by using a universal naming convention (UNC) name in HTTP protocol format. When the client sends a read or write request to the Web share, the WebClient service initiates a Send or Receive request to the Web server on behalf of the client. The WebClient service calls the WinINET API to handle the HTTP protocol. Because WebClient runs as a service, the WinINET API sends a pop-up dialog box which is transparent to the client. As a result, the send or receive request by the client appears to stop responding (hang).

Keywords: kbhotfixserver kbqfe kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB812924

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