Microsoft KB Archive/142221

= Mac Encarta: Error Msg Starting Word Processor =

Article ID: 142221

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encylopedia 1994 Edition
 * Microsoft Encarta Encyclopedia 95 for Macintosh
 * Microsoft Encarta Encyclopedia 97 for Macintosh
 * Microsoft Encarta Encyclopedia 96 for Macintosh

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This article was previously published under Q142221



SYMPTOMS
When you attempt to start the word processing program in Encarta 1994 or 1995 for the Macintosh, you receive the following error message:

Encarta is unable to start your word processor correctly. Please see the Word Processor section of the Encarta Readme file for information and troubleshooting tips."

The error message may indicate insufficient system memory.



RESOLUTION
To free additional memory, close any other open programs. If there are no other open programs, reduce the memory required by Encarta or the word processing program.

To reduce the memory required by Encarta do the following:
 * 1) Close Encarta.
 * 2) Click the Encarta icon.
 * 3) Click the File menu, then click Get Info.
 * 4) In the Memory Requirements dialog box, change the Preferred size setting to the Minimum size.

NOTE: The Preferred size setting can not be less than the Minimum size.
 * 1) Close the Get Info box.

Then after you reduce the memory requirements for Encarta, click the Apple menu and click About This Macintosh. If the Largest Unused Block setting is greater than the preferred size for Encarta and the word processing program combined, the word processing program will start.

If the Largest Unused Block setting is smaller than the sum of the Preferred Size for both Encarta and the word processing program, you need to reduce system memory requirements.

For information on reducing system memory requirements contact Apple technical support.



MORE INFORMATION
The minimum system memory requirement for Encarta is between 4 and 5 Megabytes (MB) RAM (depending on the version).

Computers running System 7.5 can use Extensions Manager to turn off unnecessary extensions and gain system memory.

Extensions needed to run Encarta:
 * Apple CD-ROM

For external CD-ROM drives consult the user's manual for needed extensions.
 * QuickTime
 * QuickTime Powerplug for Power Macintosh users
 * QuickTime Musical Instruments (Encarta 96 and 97 only)

For additional information, please see the following articles in the Microsoft Knowledge Base:

158594 Mac Encarta 97: Readme.txt: How to Install and Files Installed

147138 Mac Encarta 96 Encyclopedia: Memory ReadMe Contents

131432 Mac Encarta 1995: Encarta and Memory Readme Contents

