Microsoft KB Archive/284990

= XCON: Inbound SMTP Message May Contain Extra Line in Message Body =

Article ID: 284990

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q284990





SYMPTOMS
Inbound Simple Mail Transfer Protocol (SMTP) messages may contain an extra blank line after a carriage-return/line-feed combination in the message body. This problem can occur if the Multipurpose Internet Mail Extensions (MIME) header content-type has a value of text/enriched and if there are Hypertext Markup Language (HTML) tags in the message body. This problem occurs only when you view the message with Microsoft Outlook 2000, not when you view the message with any earlier version of Outlook.



CAUSE
This problem occurs because the text/enriched content-type causes the message to go through a Rich Text Format (RTF) parser. The RTF parser adds a new paragraph symbol at the end of a line, and also retains the end of one combination of carriage-return/line-feed. This problem is usually resolved later, but in this scenario, it is not.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB284990

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