Microsoft KB Archive/257886

= XWEB: Exchange 2000 Web Client Starts the Windows Installer When Composing New Mail =

PSS ID Number: 257886

Article Last Modified on 6/6/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server

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This article was previously published under Q257886



SYMPTOMS
In Exchange 2000 Outlook Web Access (OWA), when you attempt to compose a new mail message, the Windows installer for Microsoft Office 2000 may start and you may receive the following message:

Please wait while Windows configures Microsoft Office 2000. Gathering required information...

This behavior only occurs on a computer that has Microsoft Office 2000 or Microsoft Outlook 2000 installed.



CAUSE
Interaction between Exchange 2000 OWA multimedia extensions and Office 2000 HTML Source Edit causes this behavior. If you install the multimedia extensions for OWA, and you did not install HTML Source Edit as an option when you installed Office 2000, the first time you use OWA, the Office 2000 installer program starts and asks you to insert the Office 2000 CD-ROM.



RESOLUTION
To resolve this issue, point the Windows installer to the Office 2000 installation point, and the necessary files are then copied to your system.

If you click Cancel to close the installer, OWA and Office 2000 function correctly.

Additional query words: owa installer windows web client data1 msi

Keywords: kbprb KB257886

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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