Microsoft KB Archive/229448

= OFF2000: Unexpected Behavior with System Information =

Article ID: 229448

Article Last Modified on 7/15/2004

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q229448



SYMPTOMS
When you click System Information on the Help menu in any Office program, system information is not displayed, or you receive the following error in Microsoft Outlook:

Can't find the system information.



CAUSE
This behavior occurs when the file Msinfo32.exe is missing from the MSInfo folder.



RESOLUTION
To resolve this behavior, copy the contents of the Msinfo folder from the Office 2000 CD to your computer. To do this, follow these steps:  On the Office 2000 CD, locate the folder:

\Pfiles\Common\Msshared\Msinfo

 Copy the contents of the Msinfo folder on the CD to the Msinfo folder on your hard disk drive. The default location is:

C:\Program Files\Common Files\Microsoft Shared\Msinfo

 If prompted, replace any files in the Msinfo folder.

NOTE: Reinstall or Repair will not replace this file and the Windows Installer will not automatically replace it.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF2000 nothing happens

Keywords: kbbug kbnofix KB229448

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