Microsoft KB Archive/323333

= XADM: &quot;The Server Is Not Operational&quot; Error Message Occurs When You Move A Mailbox =

Article ID: 323333

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q323333



SYMPTOMS
When you try to move a mailbox from an Exchange Server 5.5 computer to an Exchange 2000 Server computer by using the Active Directory Users and Computers snap-in, you may receive the following error message:

Task Summary: Move Mailbox

Results:

Error connecting to source server.

CN= ,OU= ,DC= ,DC=com:

The server is not operational.

Additionally, the following event ID messages may be logged in the Event Viewer Application log:

Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 9163

Description:

Failed to connect to the Exchange 5.5 directory on server ' '.

Error: The server is not operational.

-and-

Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 1008

Description:

Unable to move mailbox ' '.

Error: The server is not operational.



CAUSE
This behavior may occur if Lightweight Directory Access Protocol (LDAP) is not turned on at either the server or site level on the Exchange Server 5.5 computer.



RESOLUTION
To resolve this behavior, turn on LDAP on the Exchange Server 5.5 computer:
 * 1) Log on to the Exchange Server 5.5 computer as an account that has Administrator permissions or as an account that has higher permissions in the Exchange Server site.
 * 2) Click Start, point to Programs, point to Microsoft Exchange, and then click Microsoft Exchange Administrator.
 * 3) Expand the site, expand Configuration, expand Servers, expand the Exchange server that you want, and then click Protocols.
 * 4) In the right pane, double-click LDAP.
 * 5) On the General tab, click to select the Enable protocol check box, and then click OK.

Try to move the mailbox and note that the operation is successful this time.

Additional query words: operational,9163,1008 exch2kp2w ad mmc dc moving mailbox

Keywords: kberrmsg kbpending kbprb KB323333

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