Microsoft KB Archive/843161

= Cleaning cartridge does not unload from the tape drive after you clean the drive =

Article ID: 843161

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you use Removable Storage to perform a cleaning operation on your tape drive, you may experience the following symptoms after the cleaning operation is completed:
 * The cleaning cartridge never unloads from the tape drive.
 * The cleaning cartridge never returns to the slot in the autoloader.

Therefore, you cannot remove the cleaning cartridge from your tape drive.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 64-bit Edition

Date        Time   Version            Size    File name --  09-Jun-2004  00:51  5.2.3790.169      452,096  Ntmsdba.dll      IA-64 09-Jun-2004 00:51  5.2.3790.182    1,273,344  Ntmssvc.dll      IA-64 22-Apr-2004 01:18  5.2.3790.165       46,080  Ws03res.dll      IA-64 22-Apr-2004 01:46  5.2.3790.165       46,592  Wws03res.dll     x86

Windows Server 2003, 32-bit editions

Date        Time   Version            Size    File name --  09-Jun-2004  00:56  5.2.3790.169      177,152  Ntmsdba.dll 09-Jun-2004 00:56  5.2.3790.182      445,440  Ntmssvc.dll 22-Apr-2004 01:46  5.2.3790.165       46,592  Ws03res.dll



WORKAROUND
To work around this problem, restart your computer, and then manually unload the cleaning cartridge.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB843161

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