Microsoft KB Archive/121051

= Problems Installing OS/2 1.3 on Compaq Prosignia VS =

Article ID: 121051

Article Last Modified on 9/30/2003

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APPLIES TO


 * Microsoft LAN Manager 2.1 Standard Edition
 * Microsoft LAN Manager 2.1a
 * Microsoft LAN Manager 2.2 Standard Edition
 * Microsoft LAN Manager 2.2b

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This article was previously published under Q121051



SYMPTOMS
Microsoft OS/2 version 1.3 does not install successfully on a Compaq Prosignia VS with a Maxtor MXT-540S SCSI hard-drive.



CAUSE
The problem occurs when the Maxtor MXT-540S SCSI hard-drive is connected to Compaq's on-board SCSI controller with the NCR-53C710 chipset. This controller works only with Compaq-provided hard-drives, and should not be used as a standard SCSI interface.



RESOLUTION
In order to correct this problem:


 * 1) Disable the on-board SCSI controller (NCR-53C710) and use one of the supported external SCSI controllers.
 * 2) Upgrade to Compaq's SCSI controller with the NCR-53C870 chipset. Contact Compaq Technical Support at (800) 652-6672.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: lm 2.2 2.1a 2.1 hd 3rdparty

Keywords: KB121051

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