Microsoft KB Archive/944486

= FIX: You cannot open an Excel workbook that is exported from SQL Server 2000 Reporting Services on a Macintosh computer =

Article ID: 944486

Article Last Modified on 11/26/2007

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APPLIES TO


 * Microsoft SQL Server 2000 Reporting Services

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Bug #: 50002009 (SQL Hotfix)



Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.



SUMMARY
This article describes the following about this hotfix release:
 * The issues that are fixed by the hotfix package
 * The prerequisites for installing the hotfix package
 * Whether you must restart the computer after you install the hotfix package
 * Whether the hotfix package is replaced by any other hotfix package
 * Whether you must make any registry changes
 * The files that are contained in the hotfix package



SYMPTOMS
Consider the following scenario. You export a report to a Microsoft Office Excel workbook in Microsoft SQL Server 2000 Reporting Services. In this scenario, when you try to open the Excel workbook by clicking the file icon on a Macintosh computer, you cannot open the Excel workbook. Additionally, you may experience one of the following symptoms.

Symptom 1
A progress bar appears. However, the progress bar stops responding after many seconds.

Symptom 2
You receive the following error message:

The application Excel quit unexpectedly. Mac OS X and other applications are not affected. Click Reopen to open the application again. Click Report to see more details or send a report to Apple.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SQL Server 2000 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have SQL Server 2000 Reporting Services Service Pack 2 (SP2) installed to apply this hotfix.

Restart information
You do not have to restart the computer after you apply this hotfix.

Registry information
You do not have to change the registry.

Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this issue, open the Excel workbook on a Windows-based computer, and then save the Excel workbook. After you save the workbook, you can successfully open the saved Excel workbook on a Macintosh computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

822499 New naming schema for Microsoft SQL Server software update packages

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseadvanced kbfix kbpubtypekc kbqfe kbhotfixserver KB944486

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