Microsoft KB Archive/280334

= Explorer Stops Responding When You Create a New File or Folder on the Desktop While NoDrives Policy Is Set =

Article ID: 280334

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q280334



SYMPTOMS
When you create a file or folder on the desktop after you have set the NoDrives policy, Explorer may stop responding (hang), and you may receive a stack overflow error message.



CAUSE
This problem can occur if Explorer receives two notifications that files or folders are created on or removed from the desktop while the NoDrives policy is in effect. Under these conditions, Explorer stops responding when it tries to update the folder tree.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time    Size     File name     Platform ---  04/03/2001  7:26pm  240,912  Explorer.exe  Intel 04/03/2001 7:22pm  396,560  Explorer.exe  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to restrict drive visibility by using the NoDrives policy, click the article number below to view the article in the Microsoft Knowledge Base:

158457 Defining Local and Remote Drive Visibility Under Windows NT 4.0

Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kbqfe KB280334

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