Microsoft KB Archive/937071

= Xbox 360: How to troubleshoot connection problems with Windows Live Messenger on Xbox 360 =

Article ID: 937071

Article Last Modified on 5/11/2007

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APPLIES TO


 * Microsoft Xbox Live
 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
When you try to sign in to Windows Live Messenger on Xbox 360, you may receive a message that states that the service is temporarily unavailable. Additionally, you may receive the following error message:

Can’t sign in to Messenger



CAUSE
Windows Live Messenger on Xbox 360 uses the same servers as Windows Live Messenger uses on a computer. This issue may occur if the Windows Live Messenger server is temporarily unavailable during maintenance. This issue may also occur if there are network problems that are preventing Windows Live Messenger from signing in to the network.



THINGS TO TRY
If you can sign in to Xbox Live but you cannot sign in to Windows Live Messenger, follow these steps:  Visit the following Microsoft Web site:

http://support.msn.com

 Under Tasks, click Network Status. Check the following services:  MSN Messenger Windows Live ID </ol>

If the service is available, make sure that you can use your Windows Live ID to sign in to Windows Live Messenger. On a Microsoft Windows-based computer, sign in to Windows Live Messenger by using the Windows Live ID and the password that are associated with your gamertag.

If you cannot sign in on Windows Live Messenger, contact Windows Live Messenger support. To do this, visit the following Microsoft Web site:

http://support.msn.com

Additional query words: Live MSN Messenger IM text xb360 xbLive xbPassport xbNetwork xbConnectivity xbAccounts

Keywords: kbxboxliveconnectivity kbxbox360ext kbxboxlivefeatures kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbpubtypekc kbtshoot KB937071

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