Microsoft KB Archive/883521

= Changes to your roaming user profile are not saved when you log off and then log on to a Windows Server 2003-based computer =

Article ID: 883521

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
You log on to a Microsoft Windows Server 2003-based computer as an administrator, and then you make changes to your roaming user profile. When you log off and then log on to the computer, sometimes the changes that you made to your user profile are not saved. You receive error messages that are similar to the following in the Application log:

Type: Error

Source: Userenv

Category: None

Event ID: 1000

Description:

Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.

You may experience these symptoms after you install a printer.



CAUSE
This problem occurs if the handles to the following registry subkeys are kept open by the Printer Spooler service (Spoolsv.exe):

The open handles prevent the user profile from unloading correctly.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
 Date         Time   Version       Size       File name - 16-Sep-2004  22:33  5.2.3790.211  1,039,872  Setupapi.dll

Windows Server 2003, 64-bit edition
 Date         Time   Version       Size       File name      Platform 16-Sep-2004 22:36  5.2.3790.211  1,993,728  Setupapi.dll   IA-64 16-Sep-2004 22:33  5.2.3790.211  1,039,872  Wsetupapi.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

