Microsoft KB Archive/245699

= Cannot Save RRAS Configuration After Upgrading to Windows NT Service Pack 6 =

PSS ID Number: 245699

Article Last Modified on 5/8/2002

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The information in this article applies to:


 * Microsoft Windows NT Server, Enterprise Edition 4.0 SP6
 * Microsoft Windows NT Server 4.0 SP6

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This article was previously published under Q245699



SYMPTOMS
After you upgrade a computer running Windows NT Server and Routing and Remote Access Service (RRAS) to Windows NT Service Pack 6 (SP6), the RRAS configuration can no longer be saved. When you attempt to save an RRAS configuration by selecting Save Configuration from the Server menu drop down list, you receive the following error message:

An error occurred while backing up the configuration. The filename, directory name, or volume label syntax is incorrect. If you are saving the configuration of a remote computer, then the directory and drive in which you are saving the configuration must exist on both the local and remote computers.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date        Time     Size      File name   Platform ---  1/4/00      7:28PM   50,960    Mprapi.dll  Intel 1/4/00     7:32PM   81,680    Mprapi.dll  Alpha



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 SP6.

Additional query words: Configuration, Routing and RAS Admin, steelhead

Keywords: kbbug kbui KB245699

Technology: kbWinNT400search kbWinNTS400search kbWinNTS400sp6 kbWinNTsearch kbWinNTSEnt400sp6 kbWinNTSEntSearch kbWinNTSsearch

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