Microsoft KB Archive/824942

= XADM: The Information Store Service Stops Responding When You Copy Folder Trees That Are Deeply Nested =

Article ID: 824942

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The Microsoft Exchange Information Store service may stop responding or may quit unexpectedly when you perform one of the following operations:
 * You copy or remove a public folder hierarchy in Exchange System Manager.

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 * You copy or move Microsoft Outlook subfolders to another folder in Outlook.



CAUSE
This problem occurs when you copy or move deeply-nested subfolders in Outlook or in Exchange System Manager. For example, the Information Store may stop responding (crash) if you copy a folder that contains more than 1,000 nested subfolders.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Messaging Database

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Jul-2003  19:29  6.0.6483.0      3,915,776  Cdoex.dll 02-Jul-2003 20:26  6.0.6483.0        851,968  Davex.dll 02-Jul-2003 20:26  6.0.6483.0         53,248  Davexpc.dll 02-Jul-2003 18:56  6.0.6483.0        577,536  Dsaccess.dll 02-Jul-2003 18:04  6.0.6483.0        184,320  Dscmsg.dll 02-Jul-2003 18:18  6.0.6483.0        958,464  Emsmdb32.dll 02-Jul-2003 19:29  6.0.6483.0      3,575,808  Excdo.dll 02-Jul-2003 18:56  6.0.6483.0        258,048  Exmime.dll 02-Jul-2003 20:26  6.0.6483.0        143,360  Exodbesh.dll 02-Jul-2003 20:26  6.0.6483.0         57,344  Exodbpc.dll 02-Jul-2003 20:26  6.0.6483.0        200,704  Exodbprx.dll 02-Jul-2003 20:26  6.0.6483.0      2,174,976  Exoledb.dll 02-Jul-2003 18:53  6.0.6483.0         81,920  Exosal.dll 02-Jul-2003 20:26  6.0.6483.0        307,200  Exprox.dll 02-Jul-2003 18:07  6.0.6483.0        143,360  Exschema.exe 02-Jul-2003 18:09  6.0.6483.0        675,840  Exwform.dll 02-Jul-2003 17:55  6.0.6483.0         49,152  Mdbevent.dll 02-Jul-2003 18:15  6.0.6483.0      2,285,568  Mdbmsg.dll 02-Jul-2003 17:57  6.0.6483.0         32,768  Mdbrole.dll 02-Jul-2003 18:57  6.0.6483.0         24,576  Mdbtask.dll 02-Jul-2003 18:55  6.0.6483.0      4,648,960  Store.exe Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB824942

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