Microsoft KB Archive/158767

Money Err Msg: Payee Information is Invalid

PSS ID Number: Q158767 Article last modified on 12-13-1997

5.00 4.0a

WINDOWS

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The information in this article applies to:

 Microsoft Money 98 == Microsoft Money, versions 4.0a, and 5.0 == 

= SYMPTOMS =

When sending or canceling an electronic payment, the following message may appear:

One or more instructions you sent could not be processed. Click OK and read the details in the Call Summary dialog box.

In the Call Summary dialog box, may be a second message:

Your request to pay or cancel to  was not processed. ERROR: Payee information is invalid. Please review the payee information.

= CAUSE =

This error can be caused by a missing or incorrect account number for that payee. Because of payment problems (late payments to merchants), Intuit Service Center(ISC) may not accept payments with account numbers that contain dashes or spaces.

When sending an electronic payment to the ISC that can be paid by routing it to a centralized address, called a lock box, or via electronic transmittal, the ISC sends instructions to Money with the new address to update the Payee Details. This update does not include the merchant’s (payee) account number. Money prompts you to re-enter the account number the next time there is a request to pay a bill or cancel a payment.

= RESOLUTION =

If the account number is missing for a payee, re-enter it in the Payee details with the following steps:

  In Money 98 choose Categories on the Home page, in Money 5.0 and 4.0 go to Payees and Categories on the Contents page.   Go to the Details for the Payee by double-clicking on the payee name.    In Money 5.0, click Change Details and Payment Options.   In Money 4.0 and 4.0a, click Change Details. </li></ol> </li>  Enter the account number; make sure to type in the account number without spaces or dashes. </li></ol>

If an incorrect account number was rejected by the ISC, it may be necessary to delete the Payee, re-create the payee and resend the payment. When the ISC later updates this new payee, you may be prompted by Money to re-key the account number again. Do not include dashes or spaces in the account number.

= MORE INFORMATION =

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q156192 TITLE : Late Payments Result of Account Number Formatting

KBCategory: kberrmsg KBSubcategory: kbonline Additional query words: 5.00 4.0a w_money reject rejected can’t send online Bill Payment Potatoe

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========================================================= Keywords : kbonline Version : 5.00 4.0a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.