Microsoft KB Archive/217738

= OL2000: (IMO) Symantec Fax Starter Edition Requires Printer Port =

Article ID: 217738

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q217738



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
If you install Outlook with the Symantec Fax Starter Edition on a computer that has no printer port or that has the printer port disabled, you may encounter one or more of the following problems:
 * The fax printer driver may not be installed.
 * The computer may stop responding (hang) during modem detection.
 * You may not be able to send a fax with multiple pages or with an attachment.



CAUSE
The Symantec Fax Starter Edition service requires a functional printer port to operate properly.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

