Microsoft KB Archive/942541

= After you use Windows Photo Gallery to display an image in full-screen mode on a Windows Vista-based computer, the image is not displayed on a network projector that is connected to the computer =

Article ID: 942541

Article Last Modified on 10/17/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:
 * You connect a Windows Vista-based computer to a network projector.
 * You use Windows Photo Gallery to display an image in full-screen mode (slideshow mode).

In this scenario, the image is successfully displayed in full-screen mode on the computer. However, the image is not displayed on the network projector. Instead, you receive the following message on the network projector:

Loading…

This issue occurs if the Windows Experience Index rates the computer's Graphics and Gaming functionality with a score of 3.0 or more.



CAUSE
When the Windows Experience Index rates the computer's Graphics and Gaming functionality with a score of 3.0 or more, Windows Photo Gallery tries to display an image in DirectX Exclusive (DXE) mode. However, the network projector does not support DXE mode.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To connect a Windows Vista-based computer to a network projector, run the following command at a command prompt:

NetProj.exe

To start Windows Meeting Space, run the following command at a command prompt:

WinCollab.exe

To view the Windows Experience Index score, follow these steps:
 * 1) Click Start, type performance information and tools in the Start Search box, and then press ENTER.
 * 2) In the Programs list, click Performance Information and Tools to view the Windows Experience Index score.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbpubtypekc kbexpertisebeginner kbhotfixserver KB942541

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