Microsoft KB Archive/136372

UNCONF: Deskjet Prints Black Bars Instead of Text

PSS ID Number: Q136372 Article last modified on 07-14-1997

3.00

WINDOWS

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3.00 WINDOWS unconfirmed kb3rdparty kbprint

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WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

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= SYMPTOMS =

When you print from a Deskjet, you may receive black bars instead of the expected text or graphics. This may be caused by your printer or video driver.

= RESOLUTION =

Determining If the Problem Is Your Printer Driver
To determine if the problem is caused by your printer driver, follow these steps:


 * 1) Open Control Panel and click the Printers icon.
 * 2) Select your printer in the Installed Printers list and click the Setup button.
 * 3) Check the Print Quality setting. If it is set to Automatic, change it to Color Graphics, Black text, or Greyscale.
 * 4) Click OK and close the Printers dialog box.
 * 5) Close Control Panel and try to print again.

If this resolves the problem, contact Hewlett Packard for an updated driver. Hewlett Packard can be reached at(208)323-2551.

For additional information about problems printing to deskjets, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q126336 TITLE : Problems Printing to HP Deskjet Drivers 4.x and 5.x

Determining If the Problem Is Caused By Your Video Driver
To determine if the problem is caused by your video driver, follow these steps.

NOTE: It is highly recommended that you make a backup copy of your SYSTEM.INI file before proceeding. For more information about how to perform this task in Windows, see your Windows printed documentation or Help.


 * 1) From the Main group, click the Windows Setup icon.
 * 2) On the Options menu, click Change System Settings.
 * 3) Change the Display to VGA and click OK.
 * 4) Choose the Current driver when prompted.
 * 5) Choose Restart Windows when prompted.
 * 6) Start Money and try to print something.

If these steps resolve the problem, contact your video card manufacturer for an updated driver or use the VGA driver.

This problem has been experienced on computers using the Trident AGI driver with 1024x768x56c, 800X600x256, and 640x480x256 color resolutions Switching to VGA has resolved this. Trident’s phone number is (415)691-9211

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kbprint kb3rdparty KBSubcategory: Additional reference words: w_money solid junk garbage desk-jet desk jet thick smeared blocks 3.00 ====================================================================== Keywords : kb3rdparty kbprint Version : 3.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.