Microsoft KB Archive/227426

= Monitor Class Is Missing from Hardware Types List =

Article ID: 227426

Article Last Modified on 2/23/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q227426



SYMPTOMS
When you are installing a new monitor that is not recognized by Windows 2000, the proper monitor type cannot be selected because the monitor type is missing in the Add/Remove Hardware wizard.



CAUSE
This behavior occurs because monitors are Plug and Play devices that must be enumerated by a video adapter.



RESOLUTION
NOTE: You should obtain a driver from the monitor's manufacturer to use the following steps.

To list the proper monitor in the device menu:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display, and then click the Settings tab.
 * 3) Click Advanced, and then click the Monitor tab.
 * 4) Click Properties, and then click the Driver tab.
 * 5) Click Update Driver, and then click Next.
 * 6) Click Display a list of the known drivers, and then click Next.
 * 7) If you have a manufacturer-supplied driver disk, click Have Disk, and then provide the location of the drivers. Otherwise, click Show all hardware of this device class.
 * 8) Click the appropriate items manufacturer and model, and then click Next.
 * 9) If you receive an Update Driver Warning dialog box, click Yes if you still want to use the driver you selected.
 * 10) Click Next to continue. Supply the Windows 2000 CD-ROM if needed.
 * 11) Click Finish to quit the Wizard.
 * 12) Close the Monitor Properties dialog box, and then click OK to close the Advanced Display Properties dialog box.
 * 13) Click OK to close Display properties.
 * 14) Close Control Panel.
 * 15) Reboot if you are prompted to do so.



STATUS
This behavior is by design.

Keywords: kbenv kbhardware kbprb KB227426

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