Microsoft KB Archive/157309

= XL97: Errors Appear When Opening Web Query File on FTP Server =

Article ID: 157309

Article Last Modified on 10/21/2000

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APPLIES TO


 * Microsoft Excel 97 Standard Edition

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This article was previously published under Q157309





SYMPTOMS
In Microsoft Excel 97, when you run a Web query, you may receive the following error messages:

EXCEL caused an invalid page fault in module EXCEL.EXE at 014f:303d4818.

-and-

EXCEL caused an invalid page fault in module KERNEL32.DLL at 014f:bff9a07c.

-and-

NETSCAPE caused an invalid page fault in module USER.EXE at 0007:0000177c.

NOTE: These error messages appear in the order given here.



CAUSE
This behavior occurs when the following conditions are all true:


 * You are using a computer on which you installed the NCompass ScriptActive plug-in. -and-


 * You use Netscape Navigator 3.0 to view an embedded Microsoft Excel 97 workbook. -and-


 * You attempt to run a Web query, where the query .iqy file is stored on a File Transfer Protocol (FTP) server.

NOTE: This problem does not occur when you use Microsoft Internet Explorer version 3.0. When you use Microsoft Internet Explorer 3.0, you can view embedded Microsoft Excel 97 workbooks and run Web queries without receiving any errors, even if the Web query files are stored on an FTP server.



WORKAROUND
If you use Netscape Navigator 3.0 to view embedded Microsoft Excel 97 workbooks, do not run a Web query file that is stored on an FTP server.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
The NCompass ScriptActive plug-in for Netscape Navigator 3.0 allows you to view Microsoft Excel workbooks (and other types of documents) directly from Netscape Navigator.

Netscape Navigator is manufactured by Netscape Communications Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

NCompass ScriptActive is manufactured by NCompass Labs Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: XL97

Keywords: kberrmsg kbweb kbprb kb3rdparty KB157309

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