Microsoft KB Archive/268610

= WD97: &quot;The Instruction at ... Referenced Memory at 0x00000000&quot; When You Start Word with Hyperlink from Internet Explorer =

Article ID: 268610

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q268610



SYMPTOMS
When you open an embedded session of Word from Microsoft Internet Explorer and then select a command, you receive an error message similar to the following:

The instruction at &quot;0x30301a73&quot; referenced memory at &quot;0x00000000&quot;. The memory could not be &quot;read&quot;.

Winword.exe may still appear in the list of active processes.



RESOLUTION
To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site:

http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx

IMPORTANT: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.

For additional information about the fixes included in the latest update for Word97, click the article number below to view the article in the Microsoft Knowledge Base:

265374 WD97: Post Service Release Fixes for Word 97



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: word97 wd97 ie embedded errmsg crash

Keywords: kbdownload kberrmsg kbprb kbqfe KB268610

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