Microsoft KB Archive/328435

= Multimedia Programs May Not Work After You Install Windows XP SP1 =

Article ID: 328435

Article Last Modified on 10/14/2002

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q328435



SYMPTOMS
If your computer uses the Yamaha AC-XG sound card driver, some multimedia programs may not work correctly after you install Windows XP Service Pack 1 (SP1). For example:  The Sony GigaPocket program may stop responding (hang) when you start it. When you run Microsoft Windows Movie Maker, you may receive the following error message:

Windows Movie Maker has deterimined that your computer does not contain audio hardware which is necessary for this application to work.

 When you start Microsoft Windows Media Player, you may receive the following error message:

Cannot play back the audio stream: no audio hardware is available, or the hardware is not responding.

If you click Details, you see the following information:

There is no sound card.

Error ID = 0x80040256, Remedy ID = 0x00000000





CAUSE
Because of compatibility issues, Windows XP SP1 disables some versions of the Yamaha AC-XG sound card driver.



RESOLUTION
To resolve this problem, update the sound card driver to a compatible version. To locate updated drivers, visit Windows Update or contact your computer manufacturer for updated drivers.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbsound KB328435

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