Microsoft KB Archive/821188

= OL2002: Error Message &quot;...The Server Is Not Available...&quot; When You Work Offline =

Article ID: 821188

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 2

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SYMPTOMS
When you work offline in Microsoft Outlook, the Send/Receive status bar may appear after about two minutes, and then you receive the following error message on the Send/Receive status bar after three to five minutes:

'Microsoft Exchange Server - Sending and Receiving' reported error (0x8004011D): 'The server is not available. Contact your administrator if this condition persists.'



CAUSE
This problem occurs when all the following conditions are true:  You installed Microsoft Office XP Service Pack 2 (SP-2), or you installed the update that is described in the following article in the Microsoft Knowledge Base:

311744 OL2002: Messages That Have EFD or MAPI Forms Are Not Automatically Sent

 You are working offline in Microsoft Outlook. You are not connected to a network. You have the Send immediately when connected option turned on.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix should have the following file attributes or later:   Date         Time   Size       File name --  25-May-2003  10:26  6,988,504  Outlookff.msp (full-file patch) 25-May-2003 08:00  3,243,520  Outlookop.msp (client patch)

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name ---  19-Dec-2002  17:41  10.0.4817.0    109,128  Envelope.dll 09-Jan-2003 15:31  10.0.4907.0    346,696  Exsec32.dll 08-Aug-2002 20:22  10.0.4406.0    137,800  Impmail.dll 27-Feb-2003 18:56  10.0.5025.0    543,304  Outlcm.dll 14-Mar-2003 00:55  10.0.5112.0    100,936  Outlctl.dll 23-May-2003 02:38  10.0.5320.0  6,318,664   Outllib.dll 11-Oct-2002 15:14  10.0.4608.0     92,744  Outlmime.dll 23-May-2003 02:38  10.0.5320.0     47,688  Outlook.exe 21-Mar-2003 20:06  10.0.5119.0    121,416  Outlph.dll 25-Nov-2002 11:50  10.0.4721.0     47,688  Recall.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



WORKAROUND
To work around this problem, turn off the Send immediately when connected option. To do this, follow these steps:
 * 1) Start Microsoft Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the Mail Setup tab, click to clear the Send immediately when connected check box, and then click OK.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB821188

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