Microsoft KB Archive/185811

= OL98: ErrMsg "Unable to start processing services" Starting Outlook =

Article ID: 185811

Article Last Modified on 8/9/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q185811



SYMPTOMS
When you start Microsoft Outlook 98 under Microsoft Windows NT 4.0 or Microsoft Windows 95, you may receive the following error:

Unable to start processing services.



CAUSE
You have a damaged Offitems.log file.



RESOLUTION
To resolve this problem, rename the Offitems.log file.


 * 1) Quit Outlook.
 * 2) Click the Start button, point to Find and then click Files or Folders.
 * 3) Type "Offitems.log" in the Named field. By default this file is located on your C:\ drive.
 * 4) Click Find Now.
 * 5) When you locate the Offitems.log file, on the File menu, click Rename. Change the filename to Offitems.old.
 * 6) On the File menu, click Close.
 * 7) Restart Outlook.

Additional query words: 98

Keywords: kbprb KB185811

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