Microsoft KB Archive/908068

= You receive a &quot;HTTP 404 error&quot; when you click a URL that contains DBCS characters when you use Outlook Web Access together with Exchange Server 2003 =

Article ID: 908068

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
Consider the following scenario. You apply hotfix 890059 to Microsoft Exchange Server 2003. Then, you log on to Outlook Web Access. You click a URL that appears in the body of an e-mail message. In this scenario, you receive the following error message:

HTTP 404 error- File not found

This behavior occurs in RTF and HTML e-mail messages. This behavior occurs when the following conditions are true:  The URL contains Traditional Chinese, Simplified Chinese, Japanese, or Korean characters. These characters are also known as double-byte character set (DBCS) characters. The URL does not start with the fully qualified domain name (FQDN) of a server. For example, the following URL is an example of a URL that starts with the FQDN of a server:



This URL points to document in a sub-folder on a server that is named &quot;Server1&quot;.

The following URL does not start with the FQDN of the server:

 

This URL is a relative URL. In this scenario, you cannot access this URL.



CAUSE
This problem occurs if the DBCS characters in the URL are converted to UTF-8 characters. This conversion may occur when Outlook Web Access retrieves the e-mail message from the information store. During the conversion, the size of the URL is incorrectly calculated. Therefore, the conversion is not completed, and the URL is damaged.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) before you install this hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you install this hotfix. However, the Microsoft Exchange Information Store Service and all other dependant services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC

Keywords: kbqfe kbfix kbbug kbpubtypekc KB908068

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