Microsoft KB Archive/829859

= Systems Management Server 2003 Administrator Console Stops Responding or Displays a Blank Screen =

Article ID: 829859

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
The Microsoft Systems Management Server 2003 (SMS 2003) Administrator console stops responding or displays a blank screen.



CAUSE
This problem may occur after a management point has been installed, after an advanced client has been installed, or when Windows Management Instrumentation (WMI) has stopped.



RESOLUTION
To resolve this problem, install the Uiconnections.ini file. You can use this file to restart an SMS 2003 Administrator console after it loses its connection or becomes unresponsive.

The Uiconnections.ini file contains a list of error codes. When the SMS 2003 Administrator console disconnects or stops responding, an error code is returned. If the error code is listed in the Uiconnections.ini file, the SMS 2003 Administrator console tries to reconnect. You can also add error codes to the Uiconnections.ini file to reduce the number of SMS 2003 Administrator console errors.

You must install the Uiconnections.ini file on the computer where the SMS Administrator console is run. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.  Click Start, click Run, type regedit in the Open box, and then click OK. Locate and then click the following registry key:

 In the right pane, locate the  key. The value of this key will be a directory path (for example, C:\Sms). Add the Uiconnections.ini file to the directory location specified in the  key. Stop and restart the SMS 2003 Administrator console.

Keywords: kbinfo KB829859

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