Microsoft KB Archive/925748

= The Data Synchronization Tool stops responding when you try to retrieve data in Microsoft Dynamics CRM 3.0 =

Article ID: 925748

Article Last Modified on 4/4/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM Connector for Microsoft Dynamics GP, when used with:
 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics GP 9.0
 * Microsoft Business Solutions–Great Plains 8.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario. You want to synchronize some data in Microsoft Dynamics CRM 3.0 and in Microsoft Dynamics GP. When you use the Data Synchronization Tool to retrieve the data, the Data Synchronization Tool stops responding. Additionally, you may receive the following error message:

SQL Timeout Experienced.

This problem may occur if a large data set exists in Microsoft Dynamics CRM 3.0 or in Microsoft Dynamics GP.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.

Prerequisites
You must have the Microsoft Dynamics CRM Connector installed to apply this hotfix.

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925748$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kberrmsg kbmbsadministration kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB925748

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