Microsoft KB Archive/194717

= MSPS: Call Manager Does Not Answer Incoming Calls While Suspended =

Article ID: 194717

Article Last Modified on 7/25/2001

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APPLIES TO


 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q194717



SYMPTOMS
When you use the Microsoft Cordless Phone System to answer incoming calls, you may experience either of the following symptoms:


 * Microsoft Call Manager does not answer incoming calls.
 * Your computer does not fully resume from Suspend mode in response to keyboard or mouse input.



CAUSE
This behavior can occur if all of the following conditions are true:


 * Advanced Power Management is enabled on the computer.
 * A network adapter is installed in the computer.
 * The computer was in Suspend mode for several hours.



RESOLUTION
To resolve this issue, use one of the following methods:

Method 1
Contact your hardware manufacturer to inquire about how to obtain a BIOS update for your computer.

Method 2
Let the computer reenter Suspend mode, and then use your mouse or keyboard to cause the computer to resume normally.

Additional query words: mcps telephone apm

Keywords: kbhardware kbenv kbprb KB194717

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