Microsoft KB Archive/190794

Money 99: Error Messages in Online with Web Trial Version

PSS ID Number: Q190794 Article last modified on 08-29-1998

WINDOWS:99

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

In the Microsoft Money 99 Web Trial version, if you try to connect online with a financial institution, you receive the following error message:

Money was not able to properly initialize Online Services. If you want to use your Online Service, please reinstall Money from your original product disks.

When you click OK, you see one of the following error messages:

Microsoft Money could not find XSISC.DLL or one of its associated files.

The file(s) must be installed for Online Services to work properly with your file. Please reinstall Microsoft Money from your original product disks.

-or-

Microsoft Money could not find XSVSA.DLL or one of its associated files.

The file(s) must be installed for Online Services to work properly with your file. Please reinstall Microsoft Money from your original product disks.

If you see this error message, you also see the following error message when you try to make your first call to your financial institution to set up online services:

There was a problem retrieving the Online Services setup files. Try to connect again.

If the problem persists, call the Customer Support number for your financial institution listed in the Contact Information place in the Online area.

NOTE: Reinstalling the Web Trial does not resolve the problem.

= CAUSE =

Online banking, brokerage and bill payment features in the Web Trial version are limited. Due to U.S. State Department regulations, the strong encryption utilized by these services may not be exported outside the United States and Canada, and therefore cannot be posted to the World Wide Web.

This behavior is by design in the Microsoft Money 99 Financial Suite Web Trial version.

= RESOLUTION =

If you want to use online banking, brokerage or bill payment services with the Trial version of Money, order the Microsoft Money 99 Financial Suite Trial CD-ROM.

= MORE INFORMATION =

The Money 99 Financial Suite Trial CD-ROM is available for $5 from the following Microsoft World Wide Web site:

http://www.microsoft.com/money

= Additional query words: w_money 7.0 toy =

Keywords : kbdta kbonline kbfaq Version : WINDOWS:99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.