Microsoft KB Archive/287844

= You receive an error message when you send a blank message from the Word Task Pane in Outlook =

Article ID: 287844

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q287844



SYMPTOMS
When you open a blank message from the Microsoft Word Task Pane, and address and send the message, you may receive one of the following error messages:

Error message 1

Operation Failed.

Error message 2

An extension failed to initialize. Can't open file: extend.dat. The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.



CAUSE
This problem can occur because Outlook does not recognize that you have an e-mail account if you cancel the Outlook Setup Wizard and then configure an e-mail account.



RESOLUTION
Microsoft has confirmed this to be a known issue. At this time, there is not an available resolution or workaround for this problem.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbaccounts kbbug kbnofix KB287844

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