Microsoft KB Archive/162685

= TMGR: cc:Mail Password Length of Four Characters Causes Crash =

Article ID: 162685

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Team Manager 1.0 Standard Edition

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This article was previously published under Q162685



SYMPTOMS
If you have a cc:Mail password of four characters and you login to your cc:Mail post office, you get the following error:

Unsuccessful login. Try again?

A new login dialog appears (gray background instead of white), you enter your information again, and the following error appears:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, a message similar to the following appears:

TEAMMGR causes an invalid page fault in module KERNEL32.DLL at 0137:bff782ae.

-or-

TEAMMEMB caused an invalid page fault in module KERNEL32.DLL at 0137:bff782ae.



CAUSE
A cc:Mail postoffice password length of four characters causes Team Manager and Team Manager for team members to stop responding after accepting the password or after attempting to authenticate a name from the cc:Mail address book.

This problem occurs with any 16-bit cc:Mail client such as cc:Mail 2.x, cc:Mobile 2.x and cc:Mail 6.0.



WORKAROUND
Change your cc:Mail password to between one and ten characters, but not four characters. You can do this from within cc:Mail by doing the following:


 * 1) On the Tools menu, Click User Setup.
 * 2) Click the Password Preference icon.
 * 3) Enter your old password and then enter a new password that is not four characters in length.
 * 4) Enter the new password in the the New Password Again field. Click OK.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Team Manager 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
Keywords: kberrmsg KB162685

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