Microsoft KB Archive/129040

= Cannot Remote Control a 256 Color 1024x768 SVGA Machine =

Article ID: 129040

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.0 Standard Edition
 * Microsoft Systems Management Server 1.1 Standard Edition

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This article was previously published under Q129040





SYMPTOMS
When you attempt to remote control a client which has its video resolution set at 1024x768 with 256 colors, you connect to the client but the Quick Window Viewer is completely gray.



CAUSE
Remote Control is not able to view the desktop at 1024x768 with 256 colors.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.0 and 1.1. This problem was corrected in the latest US Service Pack for Systems Management Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms sms remote control svga helpdesk

Keywords: kbnetwork kbremoteprog kbtshoot KB129040

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