Microsoft KB Archive/298212

= Error Messages When You Try to Play or Uninstall Axis and Allies =

Article ID: 298212

Article Last Modified on 10/18/2001

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q298212



SYMPTOMS
When you try to start the Hasbro Axis and Allies program, you may receive the following error message:

Error

LIB_InitVideo: ERROR 0x887601b3

Can't lock Primary Surface!

When you try to uninstall the Hasbro Axis and Allies program, you may receive the following error message:

Unable to locate or process internal binary resource. Please contact your software vendor.



CAUSE
This problem can occur for one of the following reasons:
 * The Hasbro Axis and Allies program does not work on a Windows XP-based computer because it is not fully compatible with Windows XP.
 * To uninstall the Hasbro Axis and Allies program, you must have administrative privileges.



RESOLUTION
To work around this problem, log on as an administrator, and then uninstall the Hasbro Axis and Allies program.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbbug kbnofix kbsetup kb3rdparty KB298212

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