Microsoft KB Archive/197912

= OL98: (CW) Problem Connecting to Exchange with AT&T Dialer =

Article ID: 197912

Article Last Modified on 8/4/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q197912



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the Corporate Workgroup installation.

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose



SYMPTOMS
As soon as you start Outlook, the AT&T dialer starts to dial, preventing Outlook from connecting to the Exchange Server.



CAUSE
The AT&T dialer is set to automatically connect when an application tries to access any kind of network application.



RESOLUTION

 * 1) Double-click to open the AT&T dialer on the desktop or in the Dial-up Networking folder.
 * 2) Click Options.
 * 3) Click to clear the "Automatically connect when your Internet application is started" check box. Close the dialog box.
 * 4) Start Outlook.

NOTE: The AT&T dialer may have the selection checked to you prompt before dialing. In this case, you may have to cancel out of the connectoid five times or so before Outlook will open. In this case, it will still run very slowly, and may even lock up.

The AT&T Dialer is manufactured by AT&T, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 hang slow

Keywords: kbprb KB197912

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