Microsoft KB Archive/168514

= XFOR: Rasphone.pbk Cannot Be Accessed =

Article ID: 168514

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q168514



SYMPTOMS
When you attempt to open the Dial-up Connections tab of the Internet Mail Server (IMS) the following error message may appear:

The Remote Access Service (RAS) phone book cannot be opened. It must be

accessible and in the system directory as \ winnt \ system32 \ ras \

rasphone.pbk.



CAUSE
The IMS is unable to locate the Rasphone.pbk file located in the %System root%\System32\ras\rasphone.pbk or the file is corrupt.



RESOLUTION
 Ensure that the Rasphone.pbk file is not corrupt by using the dial-up networking. Dial from the RAS Phone Book entry; on the Start menu, click Programs, and then click Accessories and then click Dial-Up Networking. Verify that the Rasphone.pbk file is located in the following directory:

%System root%\System32\ras\

This can be done using File Manager or Windows Explorer. Ensure that the %System root% (normally the WINNT subdirectory) is shared as Admin$. It should be shared as Admin$ by default.



MORE INFORMATION
Clicking the Dial-up Connection tab in the IMS property starts the Imcadmin.dll, which attempts to open the file located in:

\\server\admin$\system32\ras\rasphone.pbk

Additional query words: remote access

Keywords: kbprb kbusage KB168514

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