Microsoft KB Archive/897166

= You receive an error message if you click a hyperlink to open a form in Internet Explorer 6 Service Pack 1 =

Article ID: 897166

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003 Service Pack 1
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
If you click a hyperlink to open a form in Microsoft Internet Explorer 6 Service Pack 1 (SP1), you experience the following symptoms:  You receive the following error message:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

 If you click the click here link in this error message, and then click the click here link to view technical information about the error report, the following information is displayed:

Exception Information

Code: 0xc0000005

 If you click Send Error Report or Don't Send in this error message, you receive an error message that is similar to the following error message:

The instruction at &quot;0x30cb05e4&quot; referenced memory at &quot;0x00000000&quot;. The memory could not be &quot;written&quot;.

Click on OK to terminate the program.





CAUSE
This problem occurs if the following conditions are true:
 * The Internet Explorer Content Advisor feature is enabled.
 * The Users can see sites that have no rating check box is selected on the Content Advisor General tab.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must have Internet Explorer 6 or Internet Explorer 6 Service Pack 1 (SP1) installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-bit versions   Date         Time   Version            Size    File name --  21-Apr-2005  18:10    6.0.3790.314  2,930,688   Mshtml.dll Windows Server 2003, Itanium-based versions   Date         Time   Version            Size    File name     Platform -  21-Apr-2005  18:06  6.0.3790.314    8,231,936  Mshtml.dll     IA-64 21-Apr-2005 18:10  6.0.3790.314    2,930,688  Wmshtml.dll    x86 Windows Server 2003 with Service Pack 1, 32-bit versions   Date         Time   Version            Size    File name --  09-Jun-2005  04:42  6.0.3790.2461   3,109,376  Mshtml.dll Windows Server 2003 with Service Pack 1, Itanium-based versions   Date         Time   Version            Size    File name     Platform -  09-Jun-2005  06:57  6.0.3790.2461   9,283,584  Mshtml.dll    IA-64 09-Jun-2005 06:57  6.0.3790.2461   3,109,376  Wmshtml.dll   x86 Windows Server 2003 with Service Pack 1, x64-based versions <pre class="fixed_text">  Date         Time   Version            Size    File name --  09-Jun-2005  06:57  6.0.3790.2461   5,932,544  Mshtml.dll 09-Jun-2005 06:57  6.0.3790.2461   3,109,376  Wmshtml.dll

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Internet Explorer 6 or Internet Explorer 6 Service Pack 1 (SP1) installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP or Windows XP Service Pack 1

<pre class="fixed_text">Date        Time   Version            Size    File name -- 21-Apr-2005 01:09   6.0.2800.1504  2,703,360   Mshtml.dll

Windows XP Service Pack 2

<pre class="fixed_text">Date        Time   Version            Size    File name -- 21-Apr-2005 06:26   6.0.2900.2659  3,014,144   Mshtml.dll

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Internet Explorer 6 or Internet Explorer 6 Service Pack 1 (SP1) installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">Date        Time   Version            Size    File name -- 21-Apr-2005 01:09   6.0.2800.1504  2,703,360   Mshtml.dll

<div class="workaround_section">

WORKAROUND
To work around this problem, turn off the Internet Explorer Content Advisor feature. To do this, follow these steps: <ol> Start Internet Explorer.</li> On the Tools menu, click Internet Options.</li> Click the Content tab, and then click Disable.</li> Type your supervisor password, and then click OK.</li> If you receive the following message, click OK:

Content Advisor has been turned off. Make sure you turn it on again before you allow someone else to use your computer.

</li> Click OK.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6. This problem was first corrected in Windows Server 2003 Service Pack 2.

Keywords: kbwinserv2003sp2fix kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug kbpubtypekc kbhotfixserver KB897166

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