Microsoft KB Archive/842910

= A Stop error that references the Win32k.sys file occurs after a screen redraw =

Article ID: 842910

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When either a system or a program performs a screen redraw, a Stop error may occur in Microsoft Windows Server 2003. The Stop error may refer to the Win32k.sys file.



CAUSE
This problem may occur whenever a program or a system accesses a color mapping table palette that is freed. This scenario may occur when a system or a program performs a screen redraw.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
 Date        Time   Version            Size    File name --  27-May-2004  22:54  5.2.3790.176    1,812,480  Win32k.sys

Windows Server 2003, 64-Bit Edition
 Date        Time   Version            Size    File name --  27-May-2004  22:42  5.2.3790.176    4,952,576  Win32k.sys     IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

901198 Error message when you use the Terminal Server application on a computer that is running Windows 2000: “Stop 1E, {c0000005, a0109ba0, 0, a0cd3584}”

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB842910

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