Microsoft KB Archive/271679

= XADM: Downloaded Offline Address List Is Blank =

Article ID: 271679

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q271679





SYMPTOMS
When you download the offline address list, the file is blank. The offline address list is downloaded successfully, but it does not have any entries listed in it.



CAUSE
This behavior can occur if the offline address list was deleted, and then re-created with the same name.

When an offline address list is deleted, it stays in the system public folder for seven days. If a new offline address list with the same name is created in this seven-day period, then a new public folder named OAB Version 2 is created under the public folder that is associated with the deleted offline address list. Then, a new public folder for the new offline address list is created. Because the OAB Version 2 folder is already located in the deleted offline address list public folder, an updated OAB Version 2 folder is not created for the new offline address list public folder. When the client computer attempts to locate the OAB Version 2 folder for the new offline address list, it cannot find it because the folder does not exist.



WORKAROUND
To work around this issue, use either of the following methods:
 * Create a new offline address list with a name different from the deleted offline address list.
 * After you delete an offline address list, do not create one with the same name for seven days.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.



MORE INFORMATION
Additional query words: Offline Address Book unable download

Keywords: kbbug kbpending KB271679

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