Microsoft KB Archive/85755

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Envelope Incorrectly Prints in Landscape on Canon BJ Printers

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Q85755

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SYMPTOMS
If you use the Create Envelope command in Microsoft Word for Windows 2.0 to print an envelope to the Canon Bubble-Jet BJ_10ex, the BJ-100, the BJ- 200, the BJ200e, the BJ-300, or the BJ-330 printer, the envelope incorrectly prints in landscape orientation.

CAUSE
Canon has confirmed this to be a problem with their BJ-200 printer driver version 1.0, supplied by Canon with the printer. This issue is resolved with Windows 95.

WORKAROUNDS
To correctly print an envelope to the Canon Bubble-Jet BJ_10ex, the BJ-100, the BJ-200, the BJ200e, the BJ-300 or the BJ-330 with Word 2.0, use one of the following methods:

Method 1:

Word version 2.0 only: Set one of the following printer heuristics in the [Microsoft Word 2.0] section of the Windows WIN.INI file:

CANON10E=+1

-or-

BJ200=+1

-or-

BJ200e=+1

-or-

CANON330=+1 (for the BJ-300 or BJ-330 printers)

If you set the above printer heuristics, envelopes print correctly in portrait orientation when you choose the Create Envelope command.

NEWMACRO.DOC contains a macro called SetPrinterHeuristics that can create a printer heuristic. To install SetPrinterHeuristic:

 From the File menu, choose Open, and select the file NEWMACRO.DOC from the Word 2.0 program directory. Select SetPrinterHeuristics from the menu. You will be prompted for the template to save the macro to and the menu to place the macro on. Quit Word, saving the changes to the template. Restart Word and choose SetPrinterHeuristic from the assigned menu. Follow the instructions to set one of the above-mentioned heuristics.

For more information on setting printer heuristics, query on the following words in the Microsoft Knowledge Base:

newmacro.doc and setprinterheuristic and changing Method 2:

Load the envelopes from the bottom of the BJ_10ex printer. There is a slot in the bottom of the Bubble-Jet BJ_10ex printer that is wide enough to accept standard business envelopes in portrait orientation. If you use this slot, you must manually position the top of the envelope using the &quot;FWD ADJ&quot; control on the printer; the printer does not automatically load the envelope to the correct location from the bottom slot. If you use this method, the envelopes will print in portrait orientation.

Note: The top paper slot on this printer is too narrow to load standard 9-inch (number 10) envelopes in portrait orientation.

Note for BJ-200 and BJ200e, users: The BJ-200 and the BJ200e require setting the paper feed lever to Envelope (an icon by the lever) and moving the green lever on the print cartridge all the way to the right.

Note on Word 6.0:
Word for Windows 6.0 does not use printer heuristics to change the way an envelope feeds into the printer. To modify the way an envelope feeds into the printer, choose Envelopes And Labels from the Tools menu. Select the Envelopes tab and choose the Options button. Select the Printing Options tab. Select the envelope feed method for your printer and choose OK.

The Canon products included here are manufactured by Canon, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.