Microsoft KB Archive/302929

= XADM: Exchange 2000 Server User Mailbox Store Notification Does Not Work =

Article ID: 302929

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q302929





SYMPTOMS
When a &quot;fnevNewMail | fnevExtended&quot; event mask is set in an Advise call to the store, new mail notification may not work.



CAUSE
This problem can occur because of an un-initialized variable in Exchange 2000 Server Service Pack 1 (SP1).



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store

For additional information a fix for this problem for Exchange 2000 Server SP1, click the article number below to view the article in the Microsoft Knowledge Base:

302925 Exchange 2000 SP1 User Mailbox Store Notification Failure



WORKAROUND
To work around this problem, use a &quot;fnevNewMail&quot; event mask instead of the &quot;fnevNewMail | fnevExtended&quot; event mask; if you do so, new mail notification works.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbbug kbexchange2000presp1fix kbfix kbqfe KB302929

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