Microsoft KB Archive/826379

= Userenv Errors 1504 and 1509 in the Windows XP Application Event Log After You Apply a Redirector Hotfix =

Article ID: 826379

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional

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SYMPTOMS
Users have assigned roaming profiles on a network share hosted on a Network Appliance (NetApp) Filer. After you apply a recent Windows XP Post-SP1 redirector hotfix (for example Q811492 or Q816557) to a Windows XP-based client, sharing violations may occur while the profiles are written back from the Windows XP workstations to the NetApp filer. The files that are not written back successfully appear as *.tmp files after the user's next logon.

You may also receive the following event messages in the Windows XP application event log: Source: Userenv

Category: None

Type: Error

Event ID: 1509

Description:

Windows cannot copy file C:\Documents and Settings\user_name\Start Menu\Programs\Folder\file_name.lnk to location \\server_name\PROFILES$\user_name\Start Menu\Programs\Folder\file_name.lnk. Possible causes of this error include network problems or insufficient security rights. If this problem persists, contact your network administrator.

DETAIL - The process cannot access the file because it is in use by another process.

or

DETAIL - Cannot create a file when that file already exists.

Source: Userenv

Category: None

Type: Error

Event ID: 1504

Description: Windows cannot update your roaming profile. Possible causes of this error include network problems or insufficient security rights. If this problem persists, contact your network administrator.

DETAIL - The process cannot access the file because it is in use by another process.

or

DETAIL - Cannot create a file when that file already exists.

Most frequently, this issue affects .lnk, .url or .xml files. During the update of roaming profiles, they are renamed to .tmp while the profile is written back to the home folder on a NetApp Filer share.



CAUSE
This issue may occur if the NetApp Filer has timing problems and returns incorrect SMB status codes.



RESOLUTION
To resolve this issue, update the NetApp Filer to ONTAP Release 6.4.1D16. For more information, visit the following Network Appliance (NetApp) Web site:

http://www.netapp.com/

Note Originally, NetApp Filer ONTAP Release 6.3.2D6 solved this profile issue, but that version had a regression with domain controller failover.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 0xc0000034 error 53 mrxsmb.sys rdbss.sys NetApp filer

Keywords: KB826379

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