Microsoft KB Archive/297061

= Utilities to help with troubleshooting Microsoft Works =

Article ID: 297061

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Works 7.0
 * Microsoft Works 6.0
 * Microsoft Works Suite 2003
 * Microsoft Works Suite 2002
 * Microsoft Works Suite 2001

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This article was previously published under Q297061



SUMMARY
This article describes the Microsoft Works utility that is available for Microsoft Works 6 and later and Microsoft Works 2001 and later. This utility lets the user to remove registry keys and folders that belong to Works that may be corrupted or may be missing components.



MORE INFORMATION
Follow the steps in the order specified, depending on your computer's operating system.

Download and Run the Works CleanUp Utility
Download the file and save it to your desktop. After the file is saved on the desktop, run the program, and then follow the prompts.

Note For Works 7.0 and Works Suite 2003, follow the same steps as Works 6. However, instead of downloading the files, use the files that are located on the CD-ROM in the PSS folder:

Works 7.0



Suite 2003 CD-ROM 1



Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium (Me)



http://download.microsoft.com/download/works60/Utility/1/WinMe/EN-US/wks6.exe

Microsoft Windows 2000



http://download.microsoft.com/download/works60/Utility/1/NT5/EN-US/wks6w2k.exe

Download and Run the Windows CleanUp Utility
 Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings associated with your Microsoft Works installation. For additional information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

 To use the Windows CleanUp utility, follow these steps:  Click Start, point to Programs, and then click Windows Installer Clean Up. Select the program that you want to remove, and then click Remove. Click OK, and then click Exit.

NoteBecause the Windows Installer CleanUp utility removes Windows Installer related registry settings and not the program files, make sure that you install your program in the same folder it was originally installed in to prevent duplication of files on your hard disk.</ol>

Restart Microsoft Windows in Clean Boot Mode
A different clean-boot procedure exists for each version of Windows. Select the article that corresponds to your version of Windows, and then follow the instructions about how to clean-boot your computer.

Microsoft Windows 98
281965 How to troubleshoot using the MSConfig Utility with Windows 98

Microsoft Windows Millennium Edition (Me)
267288 How to perform a clean boot in Windows Millennium Edition

Microsoft Windows XP
310353 How to perform a clean boot in Windows XP

Microsoft Windows 2000
281770 How to perform clean-boot troubleshooting for Windows 2000

Additional query words: kill remove removal utilities utility rip tool tools installer

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