Microsoft KB Archive/905975

= The scan engines are not updated, and a &quot;Could not delete zipped engine file&quot; error is logged in the Programlog.txt file in Antigen =

Article ID: 905975

Article Last Modified on 2/28/2007

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APPLIES TO


 * Sybari Antigen 8.0 for Microsoft Exchange
 * Sybari Antigen 8.0 for IM
 * Sybari Antigen 8.0 for Microsoft SharePoint Portal Server
 * Sybari Antigen 8.0 for SMTP Gateways
 * Sybari Antigen 7.5 for Microsoft Exchange
 * Sybari Antigen 7.5 for IM
 * Sybari Antigen 7.5 for Microsoft SharePoint Portal Server
 * Sybari Antigen 7.5 for SMTP Gateways

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SYMPTOMS
After a scheduled scan engine update, the scan engines are not updated. Additionally, the following error is logged in the Programlog.txt file:

ERROR: Could not delete zipped engine file

Scan engines are no longer updating

The same error is logged in the Application log.

Note This behavior may also occur when you try to manually update a scan engine.



CAUSE
This issue occurs if one of the engine folders contains a read-only attribute. During the scan engine update, the engine folders are renamed and then deleted. However, Antigen cannot delete an engine folder if the engine folder contains a read-only attribute.



RESOLUTION
To resolve this issue, follow these steps:  Start Windows Explorer, and then double-click one of the following folders as appropriate:  Antigen for Exchange Antigen for SMTP Antigen for SharePoint Antigen for IM

You will see folders for each search engine for which you are licensed. For example, you may see the following folders:  CAIis</li> CAVet</li> Sophos</li></ul> </li> Double-click each folder that generates the error. You will see the following folders:   </li>  New</li>  Old</li> UpdateBin</li></ul> </li> Delete the Old folder.</li> Rename the  folder to &quot; Old&quot;.</li> Rename the New folder to &quot; &quot;.

Note If you cannot delete or rename the folders, stop the Antigen services to release any folders that are currently being used. You may also have to stop the Microsoft Exchange Server services.</li> Start the Sybari Client (SybariClient.exe).</li> In Shuttle Navigator, click Settings, and then click Scanner Updates.</li> Click each search engine for which you renamed the folders, and then click Update Now.</li> <li>Monitor the next scheduled engine update to confirm that the scan engines are updated.</li></ol>

Keywords: kbtshoot KB905975

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