Microsoft KB Archive/914226

= Error message when you try to install updates from the Windows Update Web site on a Windows XP-based computer: &quot;Windows Update has encountered an error and cannot display the requested page&quot; =

Article ID: 914226

Article Last Modified on 4/7/2006

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

-





SYMPTOMS
When you try to install updates from the Microsoft Windows Update Web site on a Microsoft Windows XP-based computer, you receive an error message that is similar to the following:

Windows Update has encountered an error and cannot display the requested page.

Additionally, you see &quot;[Error number: 0x8024D00C]&quot; in the upper-right corner of the Web page.



RESOLUTION
To resolve this issue, follow these steps:  Stop the Automatic Updates service and the Background Intelligent Transfer Service (BITS) service. To do this, follow these steps:  Click Start, click Run, type services.msc, and then click OK. In the list of services, right-click Automatic Updates, and then click Properties. In the Automatic Updates Properties dialog box, click the General tab, click Stop, and then click OK. In the list of services, right-click Background Intelligent Transfer Service, and then click Properties. In the Background Intelligent Transfer Service Properties dialog box, click the General tab, click Stop, and then click OK.</ol> </li> Unregister the Wuweb.dll file and the Iuctl.dll file. To do this, follow these steps.

Note You may not find the Iuctl.dll file on a Windows XP Service Pack 2-based computer. <ol style="list-style-type: lower-alpha;"> Click Start, click Run, type cmd, and then click OK.</li> At the command prompt, type cd %windir%\system32, and then press ENTER.

Note The %Windir% folder is the folder where you installed Microsoft Windows.</li> Type the following commands, and then press ENTER after each command:

regsvr32 /u wuweb.dll

regsvr32 /u iuctl.dll

</li> Type exit, and then press ENTER to close the Command Prompt window.</li></ol> </li> Rename the following files: <ul> Wuweb.dll</li> Iuctl.dll</li> Iuengine.dll</li></ul>

To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, click Run, type %windir%\system32, and then click OK.</li> Right-click Wuweb.dll, and then click Rename.</li> Type wuweb.old, and then press ENTER.

Note Ignore any Windows File Protection prompts that you may receive.</li> Right-click Iuctl.dll, and then click Rename.</li> Type iuctl.old, and then press ENTER.

Note Ignore any Windows File Protection prompts that you may receive.</li> Right-click Iuengine.dll, and then click Rename.</li> Type iuengine.old, and then press ENTER.

Note Ignore any Windows File Protection prompts that you may receive.</li></ol> </li> <li>Start the Automatic Updates service and the BITS service. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Start, click Run, type services.msc, and then click OK.</li> <li>In the list of services, right-click Automatic Updates, and then click Properties.</li> <li>In the Automatic Updates Properties dialog box, click the General tab, click Start, and then click OK.</li> <li>In the list of services, right-click Background Intelligent Transfer Service, and then click Properties.</li> <li>In the Background Intelligent Transfer Service Properties dialog box, click the General tab, click Start, and then click OK.</li></ol> </li> <li>Restart the computer.</li></ol>

Keywords: kbtshoot KB914226

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.