Microsoft KB Archive/914450

= No devices are displayed in Device Manager after you install security update 905749 on a Windows XP Service Pack 2-based computer =

Article ID: 914450

Article Last Modified on 10/23/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
When you install security update 905749 on a Microsoft Windows XP Service Pack 2 (SP2)-based computer, no devices are displayed in Device Manager.

Note Security update 905749 is described in security bulletin MS05-047. For more information about security bulletin MS05-047, click the following article number to view the article in the Microsoft Knowledge Base:

905749 MS05-047: Vulnerability in Plug and Play could allow remote code execution and local elevation of privilege



CAUSE
This problem occurs because the Fixccs.exe file generates some garbage keys in the registry.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces hotfix 893249. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

893249 Device Manager malfunctions after you install Windows XP Service Pack 2

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To open Device Manager, click Start, click Run, type devmgmt.msc, and then click OK.

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver KB914450

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