Microsoft KB Archive/926811

= Outlook stops responding when you assign one or more tasks to another user in the Microsoft Dynamics CRM laptop client for Outlook =

Article ID: 926811

Article Last Modified on 9/19/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you assign one or more tasks to another user in the Activities - Microsoft CRM pane, Microsoft Office Outlook stops responding. This problem occurs in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook. Additionally, the Confirm assignment - Web Page Dialog dialog box does not close as expected when you click OK.



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935730 Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available



Steps to reproduce the problem

 * 1) Start Outlook.
 * 2) Expand Microsoft CRM, expand Workplace, expand My Work, and then click Activities.
 * 3) In the Activities - Microsoft CRM pane, click a task, and then click Assign.
 * 4) In the Confirm Assignment - Web Page Dialog dialog box, click the lookup button.
 * 5) In the Look Up Records - Web Page Dialog dialog box, click a user, and then click OK.
 * 6) In the Confirm Assignment - Web Page Dialog dialog box, click OK.

This problem does not occur if you follow these steps:
 * 1) Open the record of the task that you want to assign to another user.
 * 2) To assign the task to another user, click Assign on the Actions menu.

