Microsoft KB Archive/138703

= STOP 0x0000005c on IBM PC Server 320 =

Article ID: 138703

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q138703



SYMPTOMS
When you attempt to install Windows NT 3.51 on an IBM PC Server 320 Server (multi-processor capable) with a single processor, the following STOP message appears:

STOP: 0x0000005c

HAL NO RTC DEVICE INTERRUPT



CAUSE
This problem occurs when the Windows NT Setup calls the computer BIOS to obtain computer configuration information. On several computers, the BIOS returns invalid information for the number of processors installed on the computer. Therefore the multi-processor Hardware Abstraction Layer (HAL) is installed instead of required uni-processor HAL.



RESOLUTION
To correct this problem, do one of the following:


 * Download the latest PC Server 320 BIOS or BIOS version M54PE_09N from the IBM PC Company BBS. The phone number is (919)517-0001. The file name is 320BIOSE.EXE (for EISA 320 Servers) and 320BIOSM.EXE (for MCA 320 Servers).

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 * See "Q136781: STOP 0x0000005c on Multi-Processor Computer During Setup" in the Microsoft Knowledgebase for the manual workarounds.

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 * Boot your computer with Windows NT 3.51 Setup Disk 1. During bootup, press F5 to manually choose the computer type. Use Standard PC with C-Step i486.

For more information, contact IBM PC Company Technical Support at (800)772-2227.

The IBM PC Server 320 is manufactured by IBM, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt trap 0x5c blue screen setup

Keywords: KB138703

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