Microsoft KB Archive/321027

= Backup Operation of SharePoint Portal Server Stops Responding =

Article ID: 321027

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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This article was previously published under Q321027





SYMPTOMS
When you back up SharePoint Portal Server, you may notice that the backup operation stops responding. As a result, you cannot complete the backup of SharePoint Portal Server.



CAUSE
This problem may occur in situations when the backup thread acquires a lock on the gatherer history, and filter daemons that are no longer required are not released. This results in a deadlock condition and as a result, the backup operation does not complete.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to Obtain the Latest SharePoint Portal Server 2001 Service Pack

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name --  16-Jul-2003  17:38  10.145.4629.15  1,703,936  Mssrch.dll Note Because of file dependencies, this update requires Microsoft SharePoint Portal Server 2001 Service Pack 1 (SP-1).



STATUS
Microsoft has confirmed that this is a problem in Microsoft SharePoint Portal Server 2001 SP-1. This problem was first corrected in Microsoft SharePoint Portal Server 2001 Service Pack 2 (SP-2).



MORE INFORMATION
For additional information about how to back up SharePoint Portal Server, click the following article number to view the article in the Microsoft Knowledge Base:

281413 How to Back Up a SharePoint Portal Server

Additional query words: sps hangs

Keywords: kbhotfixserver kbqfe kbqfe kbbug kbfix kbshareptportalsvr2001presp2fix KB321027

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