Microsoft KB Archive/288786

= OAER: Error Message Referencing wpft532.cnv When You Save File in WordPerfect 5.x =

Article ID: 288786

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q288786



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE
This article addresses a crash problem that can have the following error signature:   App Name      App Version     Module Name     Module Version    Offset --  Winword.exe   10.0.2627.0     Wpft532.cnv     2000.11.9.0       000338b1



SYMPTOMS
In Microsoft Word 2002, when you save a file in WordPerfect 5.x format, you may receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.



CAUSE
This problem occurs if the file contains a sound control. The sound control has a field code that looks similar to the following:

{HTMLCONTROL HTMLInlineSoundCtl.1 \s}



WORKAROUND
To work around this problem, use either of the following methods:
 * Remove the sound control from the file before you save it in WordPerfect 5.x format.

-or-


 * Save the file in another file format. For example, save the file in RTF format or Word 6.0/95 format.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. 

MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: View the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Additional query words: hang crash freeze freezes crashes shuts down shut wpft 5.x saving crashing hanging freezing shutting quits closes quit close closing quitting errmsg stop

Keywords: kbbug kberrmsg kbinvalidpagefault kbnofix kbprod2web KB288786

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