Microsoft KB Archive/915847

= Error message when you try to convert a default e-mail template from organizational to personal in Microsoft Dynamics CRM 3.0: &quot;Access is Denied&quot; =

Article ID: 915847

Article Last Modified on 8/28/2007

-

APPLIES TO


 * Microsoft Dynamics CRM 3.0

-





SYMPTOMS
Consider the following scenario:
 * You are logged on to Microsoft Dynamics CRM 3.0 as the user who installed Microsoft CRM.
 * You click Go To, point to Settings, click Settings, click Templates, and then click E-mail Templates.
 * You convert one of the default e-mail templates that was created when Microsoft CRM was installed from organizational to personal.

In this scenario, you receive the following error message when you update the window:

Access is Denied



CAUSE
When Microsoft CRM is installed, the e-mail templates that are automatically created are owned by the Microsoft CRM SYSTEM account. The SYSTEM account is used for system processes. Even though the e-mail templates are owned by the SYSTEM account, the user interface shows that the templates are owned by the user who installed Microsoft CRM. Therefore, the installing user can convert these templates from organizational to personal.

However, as soon as the e-mail templates are converted to personal, the e-mail templates are owned exclusively by the SYSTEM account. Other Microsoft CRM users cannot see or use the converted e-mail templates because the users can see only organizational templates or templates that the users own. You cannot log on to Microsoft CRM by using the SYSTEM account to convert the e-mail templates back to organizational.



RESOLUTION
The resolution for this issue involves steps that must be performed by a Microsoft Support Professional. Contact technical support for Microsoft Dynamics. For information about technical support for Microsoft Dynamics CRM, visit the following Microsoft Web site:

http://www.microsoft.com/dynamics/support/default.mspx



STATUS
This behavior is by design.

Keywords: kbmbsupgrade kberrmsg kbmbsemail kbmbsmigrate kbprb KB915847

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.