Microsoft KB Archive/884574

= STOP 0x7B error occurs after you start a Windows 2000-based computer that was deployed by using Sysprep =

Article ID: 884574

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
After you start a Microsoft Windows 2000-based computer that was deployed by using the Microsoft Windows 2000 System Preparation (Sysprep) Utility, you receive a STOP 0x7B error.

In particular, you receive the STOP 0x7B error after you follow these steps:
 * 1) You create an image of Windows 2000 by using the version of Sysprep that is included with the release version of Windows 2000. You include drivers for a SCSIPort device that uses a Lower Filter registry value.
 * 2) You run Sysprep again on the image. This time, you include updated drivers for the same SCSIPort device that does not use a Lower Filter registry value.



CAUSE
This problem occurs because Lower Filter registry values are assigned to all the SCSIPort entries in the following registry subkey:

Windows 2000 tries to load the drivers that are defined in the Lower Filter registry entry, although the new SCSIPort device drivers do not support this functionality. Therefore, you receive a STOP 0x7B error.



RESOLUTION
To resolve this problem, rebuild the image by using the version of Sysprep that is included in this hotfix.

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name ---  08-Dec-2004  05:26  5.0.2195.7008  74,512  Sysprep.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwin2000presp5fix kbqfe kbhotfixserver KB884574

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