Microsoft KB Archive/921614

= You cannot see 1024 x 768 and 1.3 MP video resolutions in the LifeCam Dashboard =

Article ID: 921614

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft LifeCam NX-6000
 * Microsoft LifeCam VX-7000
 * Microsoft LifeCam VX-6000

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SYMPTOMS
When you use a Microsoft LifeCam, you cannot see in the Microsoft LifeCam Dashboard in any video resolution that is higher than 800 x 600. Additionally, the highest available photo resolution is 1.3 Mega Pixels (MP).



CAUSE
This behavior occurs when the LifeCam is connected through a USB 1.1 port. A USB 2.0 port is required for 1.3 MP video capture resolution and for higher resolution photos.



RESOLUTION
To resolve this behavior, follow these steps:
 * 1) Click Start, click Run, type devmgmt.msc, and then click OK.
 * 2) Expand Universal Serial Bus controllers.
 * 3) Examine the list of controllers for any controllers that have &quot;USB 2.0&quot; or &quot;Enhanced USB&quot; in their names.

If you have a USB 2.0 controller, you may have the LifeCam plugged into a 1.1 port or a 1.1 hub. Try connecting the LifeCam in to a port directly on the computer.

If you do not have a USB 2.0 controller, the LifeCam will work at this reduced resolution.

Additional query words: megapixel mega pixel highest



Keywords: kbtshoot kbprb kbexpertisebeginner KB921614

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