Microsoft KB Archive/187795

= Error Message in Rundll32 Using Horror Channel Desktop Theme =

Article ID: 187795

Article Last Modified on 1/23/2007

-

APPLIES TO


 * Microsoft Plus! 98 Standard Edition

-



This article was previously published under Q187795



SYMPTOMS
When you shut down your computer, you may receive one of the following error messages if you are using the Horror Channel desktop theme:


 * RUNDLL32 caused a General Protection Fault in module wfm0011.acv
 * EXPLORER caused a General Protection Fault in module wfm0011.acv

When you restart the computer, it may stop responding (hang).



CAUSE
This behavior can occur if a Creative Labs sound card using Windows 3.x drivers is installed in the computer.



RESOLUTION
To resolve this issue, contact Creative Labs to remove the Windows 3.x sound card drivers. For information about how to contact Creative Labs, query in the Microsoft Knowledge Base for the following article:

65416 Hardware and Software Third-Party Vendor Contact List, A-K



STATUS
Microsoft has confirmed this to be a problem in Microsoft Plus! 98 version 1.0.



MORE INFORMATION
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: audio adapter plus98 1.0 crash freeze fatal exception

Keywords: kbprb kbsound KB187795

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.