Microsoft KB Archive/943706

= The MonitoringHost.exe process on the System Center Operations Manager 2007 root management server may consume more than 2 gigabytes of memory =

Article ID: 943706

Article Last Modified on 11/20/2007

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APPLIES TO


 * Microsoft System Center Operations Manager 2007

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SYMPTOMS
You experience the following problems that are related to the OpsMgr SDK Service in Microsoft System Center Operations Manager 2007.

Problem 1
The MonitoringHost.exe process on the Systems Center Operations Manager 2007 root management server may consume more than 2 gigabytes (GB) of memory. You can see this symptom in Task Manager.

Problem 2
A management pack in Systems Center Operations Manager 2007 converts OpsMgr SDK Service events to alerts. However, when you re-import the management pack, the events that have already been processed are processed again.



CAUSE
Problem 1 occurs because the OpsMgr SDK Service data source module does not limit the number of data items that are processed at a time. The data source module tries to read all pending data items from the database and to process the data items in a batch. The MonitoringHost.exe process may stop unexpectedly in response to an unhandled exception if too many data items have to be processed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next System Center Operations Manager service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Hotfix installation instructions
Apply this hotfix to every server that hosts the following server role:
 * Operations Manager 2007 management server

To do this, copy the SystemCenterOperationsManager2007-RTM-KB943706-X86-X64-ENU.MSI file from the hotfix package to a local folder or to a shared folder. Then, run this file.

Note You can run this file in Windows Explorer or at a command prompt. The hotfix installation process restarts the OpsMgr Health service.

The agent computers are updated automatically. However, you must approve the update in the &quot;Pending Management&quot; folder. To do this, follow these steps:
 * 1) On the computer that is running the Management Server role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
 * 2) Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
 * 3) In the &quot;Pending Management&quot; folder, review and approve the agent computers to apply this hotfix.

Note If you install Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the &quot;Pending Management&quot; folder.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB943706

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