Microsoft KB Archive/834202

= Your Windows XP-based computer stops responding when hibernation starts =

Article ID: 834202

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
Your Microsoft Windows XP-based computer may stop responding when hibernation starts.



This issue may occur when the Use Fast User Switching check box is selected in Manage User Accounts.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  30-Dec-2003  21:05  5.1.2600.1330     517,632  Winlogon.exe



WORKAROUND
To work around this problem, use one of the following methods:

Method 1: Turn off Fast User Switching
Make sure that the Use Fast User Switching check box is clear. To do this, follow these steps:
 * 1) Click Start, click Control Panel, and then double-click User Accounts.
 * 2) Under Pick a task, click Change the way users log on or off.
 * 3) Under Select logon and logoff options, click to clear the Use Fast User Switching check box, and then click Apply Options.

Method 2: Modify the Power Off options
To Modify the Power Off options, follow these steps:
 * 1) Click Start, click Control Panel, click Performance and Maintenance and then click Power Options.
 * 2) On the Power Schemes tab, under Settings for Portable/Laptop power scheme, click the drop-down list to the right of System standby and click Never.
 * 3) On the Power Schemes tab, under Settings for Portable/Laptop power scheme, click the drop-down list to the right of System hibernates and click Never.
 * 4) Click Apply.
 * 5) On the Advanced tab, click the drop-down list to the right of either When I close the lid of my portable computer or When I press the power button on my computer, click to select any option other than Hibernate, and then click Apply.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB834202

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