Microsoft KB Archive/310695

= DVD Player Program Cannot Access Data =

Article ID: 310695

Article Last Modified on 9/26/2005

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q310695



SYMPTOMS
When you use a DVD player program to view DVD-ROM data (DVD content other than audio or video), some of the files may appear as white boxes, and the program may stop responding (hang). If you press CTRL+ALT+DEL to open the Close Program dialog box, click the program, and then click End Task, you may receive the following error message on a blue screen if you attempt to restart the DVD player program:

Windows

An error has occurred. To continue:

Press Enter to return to Windows, or Press CTRL+ALT+DEL to restart your computer. If you do this, you will lose any unsaved information in all open applications.

File Name: UDF(01) + 00000E1E Error: 0E : #### : ########

Press any key to continue.

Note that files that are located in the VIDEO_TS folder and that are related to DVD video do not appear to be affected. This problem has been reported to occur with InterActual Technologies, Inc. DVD player programs.



CAUSE
The Universal Disk Format (UDF) file system is a read-only file system that is designed to interchange data on DVDs and CD-ROMs. The UDF file system driver may not work when it tries to close a handle to a file that has multiple simultaneous opens, when a semaphore is not cleared.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

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Release Date: January 10, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:

  Date         Time   Version      Size    File name --  07-Nov-2001  09:02  4.90.0.3001  41,599  Udf.vxd



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Keywords: kbhotfixserver kbqfe kbdownload kb3rdparty kbbug kbenv kberrmsg kbfix kbqfe KB310695

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