Microsoft KB Archive/931371

= Error message when you try to merge records in Microsoft Dynamics CRM 3.0: &quot;The user authentication passed to the platform is not valid&quot; =

Article ID: 931371

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you try to merge records in Microsoft Dynamics CRM 3.0, you receive the following error message:

The user authentication passed to the platform is not valid.

This problem occurs if the following conditions are true:
 * The records that you try to merge are in different accounts.
 * One of these accounts is owned by a user who was deleted in Active Directory directory service.
 * The other account is owned by a user who is a valid Microsoft Dynamics CRM 3.0 user.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server or the Microsoft Dynamics CRM 3.0 laptop client for Outlook. After you apply this hotfix, delete the temporary Internet files in Windows Internet Explorer.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 Server, the Microsoft Dynamics CRM 3.0 laptop client for Outlook, or the hotfix in the following article installed to apply this hotfix:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB931371$\Spuninst folder.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsadministration kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB931371

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