Microsoft KB Archive/269214

= ICA Browser Occasionally Hangs with Windows NT 4.0 Terminal Server Service Pack 6 =

Article ID: 269214

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 6

-



This article was previously published under Q269214



SYMPTOMS
After you apply Windows NT Server 4.0, Terminal Server Edition, Service Pack 6 (SP6), any of the following symptoms may occur:
 * Users may not be able to access information on servers by using either Citrix Server Administrator or Terminal Server Administrator. This behavior may occur sporadically.
 * Csrss.exe processes may not terminate properly after a client session logoff. These orphaned Csrss.exe processes stop responding (hang) until you reboot the server.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 Server, Terminal Server Edition service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

Download Q269214i.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:

  Date        Version         Size    File name    Platform -  08/17/2000  4.0.1381.33402  12,600  Tdasync.sys  x86 08/17/2000 4.0.1381.33402  18,488  Tdipx.sys    x86 08/17/2000 4.0.1381.33402  17,016  Tdnetb.sys   x86 08/17/2000 4.0.1381.33402  10,232  Tdpipe.sys   x86 08/17/2000 4.0.1381.33402  16,152  Tdspx.sys    x86 08/17/2000 4.0.1381.33402  18,360  Tdtcp.sys    x86



WORKAROUND
As a workaround, you can reboot the server, or revert to Windows NT Server 4.0, Terminal Server Edition, Service Pack 5.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 Server, Terminal Server Edition.

Additional query words: WTS Independent Computing Architecture

Keywords: kbhotfixserver kbqfe kb3rdparty kbbug kbenv kbfix kbgraphxlinkcritical kbqfe KB269214

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.