Microsoft KB Archive/935427

= When you transfer a file between a Windows Vista-based client computer and a file server, Windows Vista stops responding =

Article ID: 935427

Article Last Modified on 9/11/2007

-

APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Home Premium Beta
 * Windows Vista Ultimate

-



SYMPTOMS
You transfer a file between a Windows Vista-based client computer and a file server that is running a previous Windows operating system. Then, the Windows Vista-based client stops responding. This problem occurs if the following conditions are true:
 * Windows Vista and the file server use the Server Message Block (SMB) 1.0 protocol to transfer the file.
 * The network connection between the Windows Vista-based client computer and the file server is lost when you transfer the file. For example, the network cable is unplugged when you transfer the file.

Note When you transfer a file between a Windows Vista-based client computer and a file server that is running a previous Windows operating system, Windows Vista uses the SMB 1.0 protocol to transfer files.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


WORKAROUND
To work around this problem, restart the client computer when Windows Vista stops responding.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
After you apply this hotfix, Windows Vista issues a disconnected message before the file is successfully transferred to make sure that the SMB session is closed correctly.

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB935427

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.