Microsoft KB Archive/940309

= Xbox 360: How to keep achievements from an offline profile when you create a new Gamertag on Xbox LIVE =

Article ID: 940309

Article Last Modified on 7/26/2007

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APPLIES TO


 * Microsoft Xbox
 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox Live

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SUMMARY
This article describes how to keep achievements from an offline profile when you create a new Gamertag on Xbox LIVE. Use this article only if the following conditions are true:
 * You have achievements in an offline profile that you want to keep.
 * You created a gamer card at Xbox.com before you joined Xbox LIVE.



MORE INFORMATION
If you create an offline profile on your Xbox 360, and you also create a profile at Xbox.com, the two profiles are separate. One profile is stored on the console, and the other profile is stored on Xbox LIVE. To create an online profile that has the same Gamertag and with all achievements, delete your placeholder Xbox LIVE profile and replace it with your offline profile.

To delete your placeholder Xbox LIVE profile and replace it with your offline profile, follow these steps on your Xbox 360 console:  In the Xbox Dashboard or in the Xbox Guide, open your gamer profile, and then select Edit Gamer Profile. Click Profile Name. Use the on-screen keyboard to enter a new profile name, and then select Done. For example, change  to.

Or, back up your profile to an Xbox 360 Memory Unit without changing the name. View the following article for more information:

910584 Xbox 360: How to move a gamer profile from an Xbox 360 Hard Drive to an Xbox 360 Memory Unit

 Press the B button two times. Press the X button to sign out. In the Xbox LIVE section, select Xbox LIVE. Select Join Xbox LIVE.</li> On the Gamertag screen, enter your Gamertag. If this is the same name as your placeholder Gamertag, the Gamertag In Use screen appears.</li> Select Recover Gamertag, and then follow the instructions that appear on the screen. <ul> Make sure that you have your Windows Live ID account password and e-mail address available.</li> Make sure that you create a free Xbox LIVE Silver Membership. You probably will not keep or use this membership after this procedure.</li></ul> </li> After you recover the online profile to your console, repeat steps 1 and 2 to change the name of this Gamertag to something other than. For example, change the name to. After you do this, you have two profiles. Neither of these profiles has the same name as your original Gamertag. is now available.

Note Finish this procedure immediately so that your available Gamertag profile name is not taken by someone else.

Note You must redeem Microsoft Points to change a Gamertag that is linked to an Xbox LIVE membership. If you have no Microsoft Points, you will have the option to purchase them. For more information, see the Account Management FAQ: Microsoft Points topic.</li> Press the X button to sign out.</li> Select Sign In, and then select your original profile that you renamed in step 3 .</li> Repeat steps 1 and 2 to change the name of  back to.

Or, if you moved  to a memory unit in step three, move it back to your Xbox 360 console.</li> Repeat step 5 to join Xbox LIVE. Use your original Gamertag.

Note You have to provide or create an alternative Windows Live ID during signup because your original Windows Live ID account is linked to the  Gamertag.</li> After you complete these steps successfully, delete the  Gamertag from your console.</li></ol>

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