Microsoft KB Archive/939688

= Forefront Client Security Server Setup fails during account verification =

Article ID: 939688

Article Last Modified on 8/28/2007

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APPLIES TO


 * Microsoft Forefront Client Security

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SYMPTOMS
When you run Microsoft Forefront Client Security Server Setup (Serversetup.exe), the installation process fails unexpectedly during account verification. When this issue occurs, you may receive an error message that resembles the following in Forefront Client Security installation log: Error: Account \  is not valid or the password is incorrect



CAUSE
This issue can occur for the following reasons:
 * The NetBIOS domain name contains a period (.).
 * You use the fully qualified domain name (FQDN), such as corp. .com\.



RESOLUTION
If the NetBIOS domain name contains a period, reenter the NetBIOS domain so that the name does not contain a period. If you used the FQDN, reenter the user name by using the \  format.

