Microsoft KB Archive/931155

= Error message when you try to start the SoftGrid Client: &quot;Error code: xxxxxx-xxxxxx0B-0000BFFF&quot; =

Article ID: 931155

Article Last Modified on 4/13/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:

The SoftGrid Clint could not load {application_name}.

An unexpected error occurred. Please report the following error code to your System Administrator.

Error code: xxxxxx-xxxxxx0B-0000BFFF

When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):

No information is available at this time.

Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.



CAUSE
This problem can occur if the following condition is true.
 * The application is started from the command line by using the sfttray.exe command. Additionally, the .SFT file that is specified for the &quot;/sftfile&quot; option is not an .SFT file.

For example, the following command is invalid:

sfttray.exe /load &quot;SoftGrid Example Application&quot; /sftfile file://E:\ea70.osd

However, the following command is valid:

sfttray.exe /load &quot;SoftGrid Example Application&quot; /sftfile &quot;file://E:\ea70.sft&quot;

For more information about how to use the command-line parameters for Sfttray.exe, click the following article number to view the article in the Microsoft Knowledge Base:

930964 SFTTRAY 3.x command-line options

Alternatively, visit the following Microsoft SoftGrid Web site:

http://softricity.custhelp.com/cgi-bin/softricity.cfg/php/enduser/std_adp.php?p_faqid=524

Keywords: kbtshoot kbexpertiseinter KB931155

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