Microsoft KB Archive/287817

= You cannot obtain the e-mail address properties in a contact if two contacts are linked together by their e-mail address in Outlook =

Article ID: 287817

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q287817



SYMPTOMS
When you open a contact and double-click the e-mail address, you may receive the following error message:

The name or distribution list has been deleted and is no longer a valid Address Book entry. The Item could not be found.



CAUSE
This problem can occur if you originally had two contacts linked by e-mail addresses with an earlier version of Microsoft Outlook configured in Internet Mail Only (IMO) mode.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If you send messages to either of the contacts, the messages are sent to the correct e-mail address, but a display name may not appear.

Keywords: kbbug kberrmsg kbpending KB287817

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