Microsoft KB Archive/828995

= Plus! Photo Story Cannot Detect Blank Media =

Article ID: 828995

Article Last Modified on 11/11/2003

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APPLIES TO


 * Microsoft Plus! Digital Media Edition

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SYMPTOMS
When you try to use Windows Plus! Photo Story to create a video CD, you may receive the following message when there is a blank disk in the CD-RW drive or the DVD-RW drive:

Please Insert Blank Disk



CAUSE
This behavior may occur if you have Ahead Software's Nero Burning ROM software running on your computer.



WORKAROUND
To work around this behavior, quit all instances of Nero Burning ROM and Nero Image Drive before you try to create a Video CD.



MORE INFORMATION
For information about how to contact Ahead Software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB828995

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