Microsoft KB Archive/244383

= OL2000: Error Message "The Stored Calling Card Information May Be Corrupt" =

Article ID: 244383

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q244383





SYMPTOMS
When starting Outlook, or when editing Outlook contacts, you may receive the following error message:

The stored calling card information may be corrupt. Would you like to reset to default values?



CAUSE
This problem can occur if you have a damaged or incorrect format for a telephony file.



RESOLUTION
To resolve this problem remove and replace Telephon.ini:
 * 1) Click Start, point to Find, and then click Files or Folders.
 * 2) In the Named box, type Telephon.ini.
 * 3) In the Look in list, click to select the drive you have Windows installed on. For example, C:. Click Find Now.
 * 4) In the found files list, right-click the Telephon.ini file, and then click Rename. Rename the file to Telephon.old.
 * 5) Close the Find dialog box.
 * 6) Click Start, and then click Run. In the Open box, type tapiini, and then click OK.
 * 7) Restart your computer.



MORE INFORMATION
The Telephon.ini file stores the settings for all TAPI-enabled applications, such as Fax and Dial-Up Networking.

A default Telephon.ini file for Microsoft Windows 95 contains the following settings:

[Providers] NumProviders=1 NextProviderID=2 ProviderID0=1 ProviderFilename0=UNIMDM.TSP

[Provider1] NumLines=1 NumPhones=0

[HandoffPriorities] RequestMakeCall=DIALER.EXE

A default Telephon.ini file for Microsoft Windows 98 contains the following settings:

[Providers] NumProviders=2 NextProviderID=3 ProviderID0=1 ProviderFilename0=UNIMDM.TSP ProviderID1=2 ProviderFilename1=WAN.TSP

[Provider1] NumLines=2 NumPhones=0

[HandoffPriorities] RequestMakeCall=DIALER.EXE

The [Locations] section of the Telephon.ini file contains an entry for each dialing location you have created. The entry for the default dialing location is similar to:

Location0=0,"Default Location","9","9","425",1,0,0,1,"",0,""

When you recreate a new default Telephon.ini file, you will have to recreate your custom dialing locations.

Additional query words: OL2K

Keywords: kbprb KB244383

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