Microsoft KB Archive/135932

= PC DB: LISTUSER Version 2.1 Displays Unrecognizable Characters =

Article ID: 135932

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q135932



SYMPTOMS
When you review the contents of the output generated by LISTUSER.EXE version 2.1, unrecognizable ASCII characters are displayed at the end of file. This problem applies to postoffices that have over 475 users defined that includes active and deleted users.



RESOLUTION
Update to the latest version of LISTUSER.EXE. For more information about the LISTUSER.EXE utility and how to obtain it, please see the following article in the Microsoft Knowledge Base:

99419 PC DB: Database Maintenance Utilities (Complete)

When you update to the latest version of LISTUSER.EXE, and it does not resolve your problem, one or more files on the Microsoft Mail postoffice may be corrupt. You can determine corruption of files by checking the file sizes.

If any of the following calculations results in a remainder, the corresponding file is corrupt:

NOTE: All three access files should equal the same whole number.

(size of ACCESS.GLB) / 586

(size of ACCESS2.GLB) / 69

(size of ACCESS3.GLB) / 512

If corruption exists with any of the three Access files, restore from backup. The complete list of files to restore is:
 * ACCESS.GLB
 * ACCESS2.GLB
 * ACCESS3.GLB
 * ADMIN.NME
 * ADMINSHD.NME
 * ADMIN.GRP
 * ADMINSHD.GRP

Before you restore the files, check the ADMIN.NME, ADMINSHD.NME, ADMIN.GRP, and ADMINSHD.GRP files for corruption. The ADMIN.NME and ADMINSHD.NME files should be divisible by 45 and should be the same size and date. The ADMIN.GRP and ADMINSHD.GRP files should be the same size and date stamp. To check the ADMIN.GRP and ADMINSHD.GRP for corruption, subtract 8 prior to dividing by 8. All files should come out to whole numbers.

All the files should be restored from the most recent valid backup. If users have been added to the mail system since the last backup, these users will have to be redefined after the restoration.

For Mail for PC Networks, MS-DOS workstation users:

You should make an archive of your mail folders and Inbox prior to restoring the files that can be unarchived upon recreation of the mailbox.

For Mail for Windows users:

You should make a backup of your MMF file prior to restoring the files that can be re-imported (from the File menu, choose Import Folders) upon recreation of your mailbox.



MORE INFORMATION
For additional information on how to tell if an ACCESS file is corrupt, please see the following article in the Microsoft Knowledge Base:

87465 How to Tell if an ACCESS File Is Corrupt

Additional query words: 3.20 garbage

Keywords: KB135932

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