Microsoft KB Archive/275886

= Dr. Watson May Not Create a User.dmp File for an Application Error =

Article ID: 275886

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q275886



SYMPTOMS
When an access violation occurs as the result of an invalid instruction pointer, a User.dmp file may not be created.



CAUSE
This problem can occur because of a logic error in the Drwtsn32.exe tool.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time    Version       Size    File name --  10/18/00    02:00p  5.0.2195.2521 72,464  Drwtsn32.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

NOTE: After you apply this hotfix, the settings in the Drwtsn32.exe tool will revert to default values. Make sure you run it at least once to verify that the settings are correct.

Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kbqfe kbwin2000presp2fix KB275886

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