Microsoft KB Archive/941860

= You cannot view the list of computers and of shared resources on the network in Windows Explorer or by using the &quot;NET VIEW&quot; command on a Windows Vista-based computer =

Article ID: 941860

Article Last Modified on 12/12/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Ultimate

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SYMPTOMS
On a Windows Vista-based computer, you try to view the list of computers and of shared resources on the network by using one of the following methods:
 * Run the NET VIEW command to show the list of the computers and the shared resources.
 * View the computers and the shared resources in Windows Explorer.

However, you cannot obtain the list of computers and of shared resources.

For example, you run the NET VIEW command to view the network resources. Then, you receive following error message:

An internal Windows error occurred.

More help is available by typing NET HELPMSG 2140.

This problem occurs if the network has lots of computers in the browse list.



CAUSE
This problem occurs because the space that is required to list computers exceeds the largest buffer size that the system allocates.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: browsing, Vista, net view

Keywords: kbfix kbqfe kbexpertiseadvanced kbhotfixserver KB941860

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