Microsoft KB Archive/912356

= FIX: The Web server may stop responding when you try to generate a channel path by using the MCMS API in Content Management Server 2002 =

Article ID: 912356

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Content Management Server 2002
 * Microsoft Content Management Server 2002 Service Pack 1a
 * Microsoft Content Management Server 2002 Service Pack 2

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SYMPTOMS
In Microsoft Content Management Server (MCMS) 2002, when you try to generate a channel path by using the MCMS API, the Web server may stop responding. When this problem occurs, the following events may be logged in the event log:

Event 1 Event ID:1003

Source: ASP.NET 1.1.4322.0

Description: aspnet_wp.exe (PID: 3900) was recycled because it was suspected to be in a deadlocked state. It did not send any responses for pending requests in the last 180 seconds.

Event 2 Event ID: 1000

Source: ASP.NET 1.1.4322.0

Description: aspnet_wp.exe (PID: 3336) stopped unexpectedly.



CAUSE
This problem occurs because a memory leak occurs in the BSTR object.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Content Management Server 2002 Service Pack 2 (SP2) installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB912356

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