Microsoft KB Archive/167257

= OL97: Problems Sending Fax With Personal Fax for Windows NT =

Article ID: 167257

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Windows NT 4.0

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This article was previously published under Q167257



SYMPTOMS
When sending a fax with Personal Fax for Windows NT, beta 2, via Microsoft Outlook97, version 8.0, using the following services in the Outlook profile:
 * Fax Address Book
 * Fax Transport Provider
 * Personal Address Book
 * Personal Folders

and your profile is set up with personal folders as the default message store, without the Exchange server service, you may see the following problems:
 * You cannot completely quit Outlook. The process continues even after you click "Exit and Logoff" on the File menu. (problem A)
 * The first fax will send successfully, but subsequent faxes will stay in the Outbox. (problem B)



CAUSE
The Messaging Application Programming Interface (MAPI) subsystem expects a Windows program to send notification to a service, but it doesn't expect a service (faxsvc.exe) to send notification to Outlook.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 8.0. This problem was corrected in Microsoft Outlook version 8.01.



Steps to Reproduce Problem A

 * 1) Install Outlook version 8.0.
 * 2) Add a profile with the following services: Fax Address Book, Fax Transport Provider, Personal Address Book, and Personal Folders.
 * 3) Start Outlook using that profile.
 * 4) Send a fax to a fax address.
 * 5) Try to quit Outlook.

Result: Outlook never successfully quits. (you must look at the Process list in Task Manager to see this).

Steps to Reproduce Problem #B

 * 1) Install Outlook version 8.0.
 * 2) Add a profile with the following services: Fax Address Book, Fax Transport Provider, Personal Address Book, and Personal Folders.
 * 3) Start Outlook using that profile.
 * 4) Send a fax to a fax address.
 * 5) This first fax will be sent successfully.
 * 6) Attempt to send another fax.

Result: The second and all following faxes will be stuck in the Outbox.

Keywords: kbbug kbinterop KB167257

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