Microsoft KB Archive/262086

= OL2000: You Are Not Able to Receive Mail When You Enable the Norton Antivirus 2000 E-mail Protection Feature =

Article ID: 262086

Article Last Modified on 11/6/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q262086



SYMPTOMS
After you install Norton Antivirus 2000 or Norton Antivirus 2001 and enable the e-mail protection feature to work with Outlook 2000, you may not be able to receive e-mail messages.



CAUSE
This behavior occurs because the PoProxy.exe file component of the e-mail protection feature may not be loading during the system startup.



RESOLUTION
To resolve this behavior, confirm that the PoProxy.exe file is running in the Windows task list. If the PoProxy.exe file is not present, add it to the Windows Startup group by using the following steps:

How to Confirm that the PoProxy.exe File is Running
 Press CTRL + ALT + DELETE to open Task Manager. Click the Processes tab, and then verify that the PoProxy.exe file is listed.

-or-

 Right-click an empty space on the taskbar, click Task Manager, and then verify that the PoProxy.exe file is listed as running.

How to Copy the PoProxy.exe File to the Startup Folder
Use the following steps to copy the PoProxy.exe file to the Startup folder:   Copy the PoProxy.exe file from the following location on your hard disk:   \Program Files\Norton AntiVirus   Paste the file into the following folder: <pre class="fixed_text">  \Windows\Start Menu\Programs\StartUp </li></ol>

The PoProxy.exe file loads automatically when you open Microsoft Windows.

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MORE INFORMATION
New e-mail messages are not being downloaded from your Post Office Protocol version 3 (POP3) server. Your default e-mail account settings in Outlook have also been changed. The address for incoming mail (POP3) server now displays 127.0.0.1.

The e-mail protection feature of the Norton Antivirus 2000 and Norton Antivirus 2001 software sets up a proxy server on your computer that acts as an extra layer between the computer and the mail server. It is the proxy server that connects to your POP3 mail server, and not the Outlook client directly.

For more information about the Norton Antivirus and how it operates with Outlook, view the following Symantec Web site:

http://www.symantec.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OL2K poproxy exe

Keywords: kbprb KB262086

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