Microsoft KB Archive/304882

= MOM Exchange Management Pack Returns Incorrect Data =

PSS ID Number: 304882

Article Last Modified on 3/7/2003

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The information in this article applies to:


 * Microsoft Operations Manager 2000

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This article was previously published under Q304882



SYMPTOMS
A problem in the Microsoft Operations Manager (MOM) 2000 scripting helper objects for Exchange may cause the objects and associated methods to fail or return incorrect data. This problem may be encountered when one or more of the &quot;Exchange Server&quot; reports or scripts from the Microsoft Exchange 2000 Application Management Pack are enabled, or if one of the following deprecated helper objects is used:
 * MailboxAnalyzer Object
 * MTALogAnalyzer Object
 * PublicFolderAnalyzer Object



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Microsoft Operations Manager 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

814529How to Obtain the Latest Microsoft Operations Manager 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

  Date       Time      Version   Size     File name 10-Sep-01 14:13:52  4.0.4.66  190,088  Mcexchdg.dll

Installing the Hotfix
This hotfix must be applied to each computer that meet the following criteria:
 * Host is a MOM Central Computer (DCAM or DDCAM).
 * Hosts a manually-installed MOM agent.

To apply this hotfix:
 * 1) Copy the hotfix program (Q304882.exe) to a local shared folder on your computer or to a shared drive on your network.
 * 2) Run the Q304882.exe program on each applicable computer that meets the predefined criteria. Follow the instructions that are provided by the hotfix installer.

When you install this fix on a MOM Central Computer (DCAM or DDCAM), the installation engine invokes an agent update to all currently managed servers. This process involves the following steps:
 * At the next scheduled Managed Computer Scan, the list of agent computers that must be updated will appear in the Pending Installation folder in the Configuration snap-in. If necessary, the Managed Computer Scan can be started immediately.
 * On the MOM Central Computer (DCAM or DDCAM), the deployment of the updated agents must be approved.
 * The deployment of the updated agent takes place for each managed node only after it has been approved in the Pending Installation folder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Microsoft Operations Manager 2000 Service Pack 1.



MORE INFORMATION
While the scripting helper objects are part of the MOM Agent, they are for sole use by the reports and scripts that ship with the MOM 2000 Application Management Pack. The Objects and Methods that are exposed in MOM 2000 Help are deprecated and unsupported.

In cases where the hotfix has not been installed, the &quot;Exchange Server&quot; Reports and Scripts from the Application Management Pack generate incorrect data, or no data at all. In cases where an end user has attempted to take advantage of the deprecated scripting helper objects, the documented syntax either does not work as written or the data that is returned is incorrect.

Keywords: kbbug kbenv kbOpMan2000SP1Fix KB304882

Technology: kbOpMan2000 kbOpMansearch

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