Microsoft KB Archive/829395

= The Terminal server does not automatically shut down when the TSShutdn.exe command is invoked in Windows 2000 =

Article ID: 829395

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
After you configure a Microsoft Windows 2000-based Terminal server to automatically shut down when the TSShutdn.exe command runs, the computer does not shut down as you expect. For example, if you schedule a task to run the TSShutdn.exe command at a specific time, or if you configure a script to run the TSShutdn.exe command when a particular event occurs, the computer does not shut down.

One or more events that are similar to the following appear in the application log in Event Viewer: Event Source: Application Popup

Event Category: None

Event ID: 26

Date:

Time:

Type: Information

User: N/A

Computer:

Description: Application popup: SYSTEM SHUTDOWN : System is shutting down in 60 seconds.



CAUSE
This problem occurs if an administrator logs on to the Terminal server and then locks the computer before the TSShutdn.exe command is invoked. This problem does not occur if the computer is not locked when the TSShutdn.exe command is invoked. If the computer is locked, the TSShutdn.exe command cannot shut down the computer.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must be running Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Restart requirement
You must restart your computer after you apply this hotfix. However, you do not have to restart the computer immediately after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  11-Nov-2003  01:02  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 11-Nov-2003 01:02  5.0.2195.6824     222,992  Gdi32.dll 11-Nov-2003 01:02  5.0.2195.6867     711,440  Kernel32.dll 11-Nov-2003 01:02  5.0.2195.6824      54,032  Mpr.dll 11-Nov-2003 01:02  5.0.2195.6860     334,096  Msgina.dll 11-Nov-2003 01:02  5.0.2195.6824      90,232  Rdpwd.sys 06-Nov-2003 22:29  5.0.2195.6870   5,847,552  Sp3res.dll 11-Nov-2003 00:33  5.0.2195.6873     142,608  Termsrv.exe 11-Nov-2003 01:02  5.0.2195.6869     380,176  User32.dll 11-Nov-2003 01:02  5.0.2195.6871     389,392  Userenv.dll 31-Oct-2003 03:02  5.0.2195.6869   1,628,816  Win32k.sys 11-Nov-2003 00:29  5.0.2195.6873     182,032  Winlogon.exe 11-Nov-2003 01:02  5.0.2195.6873     243,984  Winsrv.dll 11-Nov-2003 01:02  5.0.2195.6824      39,184  Winsta.dll 11-Nov-2003 01:02  5.0.2195.6867     711,440  Kernel32.dll 31-Oct-2003 03:02  5.0.2195.6869   1,628,816  Win32k.sys 11-Nov-2003 01:02  5.0.2195.6873     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: TS, termserv, Terminal Services, reboot, shut down, restart, turn off,

Keywords: kbhotfixserver kbqfe kbtermserv kbbug kbfix kbqfe kbwin2000presp5fix KB829395

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