Microsoft KB Archive/889987

= You receive an error message or the file plays poorly when you import an .mpeg file that was created by using InterVideo Home Theater or WinDVD in Windows Movie Maker =

Article ID: 889987

Article Last Modified on 11/29/2004

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

-





SYMPTOMS
When you use Microsoft Windows Movie Maker to import an .mpeg file that was created by using InterVideo Home Theater or InterVideo WinDVD, you may experience one or more of the following symptoms:  You hear the sound, but the screen is black. The video quality is poor. You receive one of the following error messages:

The file .mpeg cannot be imported because the codec required to play the file is not installed on your computer. If you have already tried to download and install the codec, close and restart Windows Movie Maker, and then try to import the file again.

.mpeg could not be imported. Unspecified error

 When you right-click the timeline and then click Play Timeline, you receive the following error message:

Too many interfaces. Can not load file





CAUSE
This problem occurs because the codec that was used to create the file is not compatible with Windows Movie Maker.



RESOLUTION
To resolve this problem, convert the file to a different format. For more information about the formats that are supported by Windows Movie Maker, see the &quot;More Information&quot; section.



MORE INFORMATION
For additional information about the file formats that are supported by Windows Movie Maker in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

308464 File formats supported by Windows Movie Maker in Windows XP

For additional information about supported codecs for Windows Media Player for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

291948 Windows Media Player for Windows XP supported codecs

For additional information about troubleshooting playback in Windows Media Player, click the following article number to view the article in the Microsoft Knowledge Base:

811982 How to troubleshoot playback in Windows Media Player 9

To find additional support resources, see the following Windows Media 9 Series Support page:

http://support.microsoft.com/default.aspx?pr=wmp

For more detailed information about Windows Media Player, see Windows Media Player Help.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbtshoot KB889987

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.