Microsoft KB Archive/183178

= XADM: Internet Mail Service Will Not Start with Event Log Error 4071 =

Article ID: 183178

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q183178



SYMPTOMS
The Internet Mail Service does not start and when you review the application event log on the server, it will contain a message similar to the following:   Event ID: 4071 - Source: MSExchangeIMC Type: Error Category: Initialization/Termination

Unable to start the Internet Mail Service because it has not been configured. You must go to Connections in the Microsoft Exchange Administrator program for this site, select the Internet Mail Service object, and configure its setting. In some cases, the error appears only when the Internet Mail Service starts automatically after you restart your computer. If you manually start the Internet Mail Service, it may work correctly in these instances.

NOTE: Event ID 4072 may also be logged.



CAUSE
The error occurs when the Internet Mail Service is unable to obtain a pointer to the Internet Mail Service administrator mailbox during initialization of the service. This usually means that the Internet Mail Service administrator mailbox has not been set, is incorrect, or is inaccessible.



WORKAROUND
Starting the Internet Mail Service manually may allow the service to start and work correctly.



RESOLUTION
Ensure that you set a correct, and accessible mailbox for the Internet Mail Service administrator mailbox. To locate the administrator mailbox, go to the Internet Mail tab of the Internet Mail Service properties. If no mailbox has been specified, you should specify one. If the mailbox is incorrect (if it does not exist, for example), change it to a different mailbox. If everything appears to be correct, change it to point to a different mailbox, click OK to accept the change, and then go back into the properties of the Internet Mail Service. Change it back to the original mailbox, and then click OK to accept that change. This should reset the mailbox internally.

Additional query words: IMC Internet connector administrator mailbox reboot services start

Keywords: kbprb KB183178

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