Microsoft KB Archive/327041

= Customer Cannot Access Hotmail's POP Mail Retrieval Feature =

PSS ID Number: 327041

Article Last Modified on 11/6/2003

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The information in this article applies to:


 * MSN Hotmail

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This article was previously published under Q327041



SYMPTOMS
Customer cannot access Hotmail's POP mail retrieval feature.



CAUSE
A recent change to MSN Hotmail means users with a standard free Hotmail account are no longer able to use the POP Mail Retrieval feature. This means users of free Hotmail are not able to combine e-mail from other accounts into a single Hotmail account. However, MSN Extra Storage subscribers and MSN Internet Access subscribers with Web-based e-mail can continue to aggregate e-mail from other accounts into a single Hotmail account.



MORE INFORMATION
To see if you have Web-based or POP3 e-mail with your MSN Internet Access subscription:

You have Web-based e-mail if you:


 * Use MSN Explorer to retrieve your e-mail
 * Can access your MSN mail from: http://www.hotmail.com
 * Have set up Microsoft Outlook 2002 or Microsoft Outlook Express to view your MSN mail

You have POP3 e-mail if you:
 * Have configured Outlook or Outlook Express to receive POP3 e-mail (and use SMTP to send mail)
 * Cannot access your @msn.com account through http://www.hotmail.com

To switch from POP3 to Web-based e-mail if you are an MSN Internet Access subscriber:
 * 1) Install MSN Explorer from: http://explorer.msn.com
 * 2) Log in to MSN Explorer.
 * 3) Follow the onscreen instructions to convert your e-mail from POP3 to Web-based.

For more assistance, please go to: http://supportservices.msn.com.

IMPORTANT: If you are switching to Web-based e-mail, note:


 * You must use Microsoft Outlook 2002 to view Web-based mail for MSN and Hotmail accounts. Earlier versions of Outlook do not support Web-based mail.
 * If you are using Outlook Express 5 or 5.5, you can get more assistance in configuring your account from: http://supportservices.msn.com

NOTE: If you are an MSN Internet Access subscriber using a free @hotmail.com or free @msn.com account to access your paid @msn.com POP3 e-mail, you are now no longer able to access your POP3 e-mail from your free account.

If you would like to keep your MSN Internet Access account configured for POP3 e-mail and use Hotmail to aggregate your POP accounts, consider signing up for MSN Extra Storage. In addition to POP Mail Retrieval, you will also receive:


 * 10MB of MSN Hotmail storage - five times what you're getting today.
 * The ability to send and receive larger attachments - up to 1.5MB per message.
 * 30MB of MSN Communities storage - the perfect place to store photos.
 * Exemption from account expiration policy - you'll never have to worry about losing your account.

Check your Hotmail Home Page for the &quot;Get Extra Storage&quot; link to see what is available in your market and for your local pricing.

If the &quot;Get Extra Storage&quot; link does not appear on your Hotmail Home Page, MSN Extra Storage is not currently available in your market.

Additional query words: kbimu hotmail

Keywords: kbprb KB327041

Technology: kbHomeProdSearch kbmsnHotmail kbMSNSearch

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