Microsoft KB Archive/265115

= Computer Enters Standby Mode After Random Amount of Time =

PSS ID Number: 265115

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q265115



SYMPTOMS
After you enable hibernation support, your computer may enter Standby mode after a random amount of time, and this may occur even though the standby time has been set to &quot;never&quot; in the Power Management tool in Control Panel.



CAUSE
This problem can occur when Windows 98 Second Edition incorrectly triggers on the hibernation timeout. Note that this value is not available for alteration in the Power Management tool in Control Panel.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time     Version    Size     File name 06/13/2000 12:11pm  4.10.2229  549,760  User.exe 06/13/2000 12:22pm  4.10.2229  55,296   User32.dll



WORKAROUND
To work around this problem:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Power Management.
 * 2) Click the Hibernation tab
 * 3) Click to clear the Enable hibernate support check box.
 * 4) Click the Power Scheme tab
 * 5) Set the standby time to a value other than never. If you are using a computer with battery power, also change the standby time to a value other than never.
 * 6) Click Apply.
 * 7) Set the standby time back to never.
 * 8) Click Apply.
 * 9) Click the Hibernation tab.
 * 10) Click to select the Enable hibernate support check box.

NOTE: This procedure must be done for each power scheme on your computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbPowerMan kbprb kbQFE kbui KB265115

Technology: kbWin98SE kbWin98SEsearch

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