Microsoft KB Archive/936917

= The Userdump monitoring function is disabled when Windows Server 2003 SP2 is installed =

Article ID: 936917

Article Last Modified on 5/29/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you install Microsoft Windows Server 2003 Service Pack 2 (SP2), the User Mode Process Dumper (Userdump) exception monitoring function is disabled.



CAUSE
This problem occurs because Windows Server 2003 SP2 updates the Ntdll.dll file to a new version of that file. When the Userdump kernel driver detects the new Ntdll.dll file, Userdump stops the monitoring function.

This problem occurs on Userdump version 8.1.2929.4, or an earlier version of Userdump.



RESOLUTION
To resolve this problem, obtain the latest version of User Mode Process Dumper.

The following file is available for download from the Microsoft Download Center:

Download the UserModeProcessDumper8_1_2929_5.exe package now.



MORE INFORMATION
To determine the version of Userdump that is installed on the computer, use the Filever utility. For more information about how to use the Filever utility, click the following article number to view the article in the Microsoft Knowledge Base:

913111 How to use the Filever.exe tool to obtain specific information about a file in Windows

Additional query words: win2k3 winserv winserv2003 2k3

Keywords: atdownload kbtshoot kbprb KB936917

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