Microsoft KB Archive/104656

Return Address Prints Incorrectly to DeskWriter/DeskWriter C

PSS ID Number: Q104656 Article last modified on 03-07-1997

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= SYMPTOMS =

When you use the Create Envelope command to print a size 10 envelope to the Hewlett-Packard (HP) DeskWriter or DeskWriter C, the return address may print in the wrong location or print with its left edge truncated.

= CAUSES =

Printing in the wrong location occurs because of a problem with the DeskWriter and DeskWriter C drivers.

The left-edge truncation has two separate causes:


 * 1) You are using an older version of the DeskWriter or DeskWriter C printer driver.
 * 2) You accepted center alignment (the default) in the Create Envelope Page Setup dialog box.

= WORKAROUNDS =

Here are three strategies for printing envelopes to the DeskWriter or DeskWriter C using the Create Envelope command. Each strategy has advantages and disadvantages.

  Update to DeskWriter driver version 3.9 (or later) or DeskWriter C driver version 3.0 (or later). Although updating corrects the truncation problem, the return address will not print in an ideal location. The updated drivers cause the return address to print about .5 inch from the envelope’s top edge and about 1 inch from the envelope’s left edge. HP is aware of the problem, and at this time, neither HP nor Microsoft know of a workaround. To obtain an updated version of the DeskWriter or DeskWriter C printer driver, contact Hewlett-Packard at (800) 752-0900.   If you do not update the driver version, from the File menus choose Page Setup, change the Alignment setting to Left. In this case, to print an envelope, use these settings: Media = Envelope Orientation = Portrait Alignment = Left Envelope size = Size 10 Reduce or Enlarge = 93% This workaround solves the truncation problem, but has the disadvantage of printing the return address in the wrong location. (See workaround 1 for more details on this problem.)   If you do not update the driver, type a few spaces before each line of the return address. These spaces move each line to the right and prevent truncation, though the address still may not print vertically as expected. In the Create Envelope Page Setup dialog box, use these settings: Media = Envelope Orientation = Portrait Alignment = Center Envelope size = Size 10 

For information about printing envelopes to the DeskWriter or DeskWriter C without using the Create Envelope command, query on the following words in the Microsoft Knowledge Base:

deskwriter and envelope

KBCategory: kbprint KBSubcategory: kbenvelope Additional reference words: 5.10 HP truncate margin indent macword macword5 macword5 ====================================================================== ============================================================================= Copyright Microsoft Corporation 1997.