Microsoft KB Archive/236804

= OL2000: (CW) First-Run Wizard Appears Each Time Outlook Is Started =

Article ID: 236804

Article Last Modified on 9/29/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q236804



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Each time you start Outlook on a Microsoft Windows NT Workstation, the First Run Wizard appears as if the program had not been configured. If you proceed through the First Run Wizard, Outlook starts and appears to run normally.

During the First Run Wizard you may receive the following or a similar question:

Outlook has detected a version of Outlook installed prior to installing Outlook 2000. Would you like to keep the existing settings?

Regardless of answering, Yes or No, you receive the same question each time you start Outlook.



CAUSE
Although you are a member of the Local Administrators Group, you do not have sufficient permissions to write the information concerning retaining existing settings to the registry.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, change the permissions on the HKLM\Software\Clients key and subkeys to Full Control for the Administrators group. To set the permissions to Full Control, follow these steps:  Log on as the Local Administrator or a member of the Administrator group. On the Start menu, click Run, and in the Open box, type regedt32. Click OK.

To make security changes, Regedt32.exe must be used, rather than Regedit.exe. On the Window menu, click HKEY_LOCAL_MACHINE on Local Machine. Navigate to the following registry key:

HKEY_LOCAL_MACHINE\Software\Clients

 On the Security menu, click Permissions. Click the  \Administrators group where is the computer you are logged on to. In the Type of Access list, click to select Full Control. Click to select, Replace Permission on Existing Subkeys.</li> Click OK, and on the Registry menu, click Exit.</li> Restart Outlook. The First Run Wizard will appear. Answer all questions pertaining to your environment, and then click Finish.</li> On the File menu, click Exit and Log Off.</li> Restart Outlook. The First Run Wizard will no longer appear.</li></ol>

Additional query words: OL2K first run firstrun ol20 wizard setup "setup always runs" restart

Keywords: kbprb KB236804

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.