Microsoft KB Archive/294662

= OAER: Word Stops Responding When You Quit with Documents Open =

Article ID: 294662

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q294662



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.

ERROR SIGNATURE
This article addresses a crash problem that can have the following error signatures: App Name     App Version    Module Name    Module Version    Offset - Winword.exe  10.0.2627.0    Winword.exe    10.0.2627.0       002c9842



SYMPTOMS
When you click Yes when you are prompted to save a document, you receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.



CAUSE
Word may stop responding if all of the following conditions are true:
 * 1) You have more than two documents open.
 * 2) At least two of the documents each include a bulleted list and have a theme applied.
 * 3) You quit Word by clicking Exit on the File menu.
 * 4) You click Yes when you are prompted to save each document.



WORKAROUND
To work around this problem, save and close each document separately before you quit Microsoft Word.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to attempt to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Additional query words: crash

Keywords: kbbug kbdta kberrmsg kbgrpmose kbinvalidpagefault kbofficewatson kbprod2web KB294662

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