Microsoft KB Archive/81485

Unwanted Printing Results Using the HP DeskJet 500c Printer

= Unwanted Printing Results Using the HP DeskJet 500c Printer =

Q81485
- The information in this article applies to:

- Microsoft Publisher for Windows, versions 1.0, 1.0a, 2.0, 2.0a - Microsoft Publisher for Windows 95, version 3.0 -

SYMPTOMS

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When you use the Hewlett-Packard (HP) DeskJet 500c printer with Microsoft Publisher, you may get unwanted results (such as unwanted lines and borders and incorrect patterns) in your print job.

CAUSE

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Some aspects of color printing from Microsoft Publisher and other Windows- based applications are not currently supported by the HP DeskJet 500c driver for Windows. Similar problems are experienced printing to the HP PaintJet printer from applications such as Microsoft PowerPoint for Windows.

STATUS

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Microsoft has confirmed this to be a problem with the HP DeskJet 500c printer driver for Windows. Microsoft Testing has confirmed that version 5.00 of the HP 500 series driver corrects this problem.

RESOLUTION

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Upgrade to the version 5.00 HP 500 series driver.

MORE INFORMATION

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The HP DeskJet 500c is an inkjet printer that provides a printer driver capable of printing color from Windows-based applications.

Color Printing

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For most color print jobs, the driver should be set to Standard Pattern (the default setting) rather than Advanced Pattern or Advanced Scatter.

Previous versions of the DeskJet driver are not capable of printing color pattern fills and will:

- Print the pattern on a white background if Standard Pattern is selected.

- Print a mist of color and no pattern if Advanced Pattern or Advanced Scatter are selected.

WordArt or other objects may print with unwanted borders or boxes if Standard Pattern is not selected while printing in color.

Black-Only Printing

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For black-only print jobs, it may be necessary to set Black Blending to Grayscale Pattern in the Black Options dialog box to avoid unwanted borders and various lines with BorderArt and WordArt, although with this setting, unwanted borders may appear around certain clip-art files.

Note in the color DeskJet driver versions 3.0 (7/28/92) and 3.1 (3/23/93) that the Black Options dialog box is called Dithering. Set Dithering to Pattern. Set Print Quality to Presentation. If your graphics appear to print at a lower resolution (that is, appear jagged or grainy) it may be because there are color graphics on the screen and the printer is dithering those colors in an attempt to find an appropriate shade of gray. Solid black-and-white graphics, borders, and WordArt print best.

Workaround --

The workaround for this situation is to apply a border to the clip art, then format the color of the border to be the same as the background color.

For more information about setting these options, see the &quot;DeskJet 500c Software Information Guide&quot; or use the Help button in the color or black options setup screen for the driver.

Additional query words: 1.00 1.00a 2.00 2.00a pub10 pub10a pub20 pub20a mspub 1.00a 2.00 2.00a 3.00 pub3 Border Art boxes lines desk jet 500 c frame missing