Microsoft KB Archive/934166

= A customer balance is not zero in the Customer list after you issue a customer refund in Accounting Professional 2007 and in Accounting Express 2007 =

Article ID: 934166

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007

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SYMPTOMS
After you issue a customer refund, the customer balance is not zero in the Customer list. This problem occurs in Microsoft Office Accounting Professional 2007 and in Microsoft Office Accounting Express 2007.



CAUSE
This problem occurs if the following conditions are true:
 * A customer refund is issued after an invoice is paid.
 * The customer refund is not linked to the invoice.



RESOLUTION
To resolve this problem, correct the customer balance. To do this, follow these steps:
 * 1) On the Customer menu, point to Customer Lists, and then click Customer Refunds.
 * 2) Right-click the customer refund that you want to issue, and then click Void.

Note You may have to change the current view to All.
 * 1) On the Customer menu, point to Customer Lists, and then click Invoices.
 * 2) Double-click the customer invoice for which you want to issue a refund.
 * 3) On the Actions menu, click Create Credit Memo.
 * 4) In the Products and services pane, remove the items that you do not want to credit back to the customer.

Note If you are crediting back the full amount, do not make changes in the Products and services pane.
 * 1) On the File menu, click Save.
 * 2) On the Actions menu, click Issue Refund.
 * 3) Fill in the required fields.
 * 4) In the Amount field, type the correct amount of the refund.
 * 5) Click Save and Close.



Steps to reproduce the problem

 * 1) On the Customer menu, click New, and then click New Invoice.
 * 2) Fill in the required fields.
 * 3) In the Products and Services pane, click an item for a customer.
 * 4) On the File menu, click Save.
 * 5) On the Actions menu, click Receive Payment.
 * 6) Fill in the required fields, and then click Save and Close.
 * 7) On the Customer menu, click Customer Refund.
 * 8) Select the customer for whom you selected the item in step 3 earlier in this section. Fill in the required fields, and then type an amount.

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