Microsoft KB Archive/168939

BOB: Unable to Download or Read E-mail

PSS ID Number: Q168939 Article last modified on 05-30-1997

1.0

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Bob 1.0 == 

= SYMPTOMS =

You may no longer be able to read your e-mail messages using the Bob e-mail program, even though they downloaded successfully.

= CAUSE =

This occurred after MCI, the e-mail transport service, changed the way they process messages. MCI has instituted a fix that allows you to receive messages, if you change your email address.

= WORKAROUND =

To change your email address, tell your friends and associates your new email address. You do not need to make any changes to your Bob setup.

Replace @bob.com with @old.mcimail.com. For example, if your previous address was:

2061212@Bob.com

You would tell everyone that your new address is:

2061212@old.mcimail.com

NOTE: The top of the Bob mail room will still read @Bob.com. There is no way to change this.

To read any messages that didn’t download into the mailroom, you can read your messages using an alternate process. For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q150588 TITLE : Viewing Bob E-mail With Other Online Applications

= STATUS =

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

=
========================================================= Keywords : email Version : 1.0 Platform : WINDOWS Issue type : kbbug ============================================================================= Copyright Microsoft Corporation 1997.