Microsoft KB Archive/883287

= You cannot start a shared session in OneNote 2007 or in OneNote 2003 =

Article ID: 883287

Article Last Modified on 11/10/2006

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APPLIES TO


 * Microsoft Office OneNote 2007
 * Microsoft Office OneNote 2003 Service Pack 1

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SYMPTOMS
When you try to start a shared session in Microsoft Office OneNote 2007 or in Microsoft Office OneNote 2003 Service Pack 1 (SP1), you cannot start the session.

To try to start a shared session in OneNote, point to Shared Session on the Tools menu, and then click Start Shared Session.



CAUSE
This issue may occur when Port 2302 is not open on your router or firewall.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Open Port 2302 on your router or firewall
By default, OneNote uses the User Datagram Protocol (UDP) Port 2302.

To verify that Port 2302 is open, contact your network administrator or Internet service provider (ISP).

To verify that OneNote is configured to automatically select Port 2302, follow these steps:
 * 1) Start OneNote.
 * 2) On the Tools menu, click Options.
 * 3) Click Shared Session in the Category list.
 * 4) Click to select the Automatically select the port (recommended) check box.

If your router supports Universal Plug and Play (UPnP), click to select the Automatically configure routers that support Universal Plug and Play check box.
 * 1) Click OK.

If you determine that Port 2302 is open and you still cannot start a shared session in OneNote, use the next method (Method 2) to manually configure the port in OneNote.

If you are the network administrator, see the documentation that is provided with your networking software to determine the steps to open Port 2302. OneNote configures firewalls and routers that support UPnP automatically. Contact your hardware firewall manufacturer or router manufacturer for the latest firmware for your device to make sure that the firmware supports UPnP. Use the configuration tools that are provided by your firewall or router manufacturer to open the UDP Port 2302 on your device. You may also have to make sure that you have the UPnP feature enabled on your router.

Note If Port 2302 is not available, OneNote will select another port from the range 2302-2400. If opening Port 2302 does not work, you may have to enable the range 2302-2400.

Method 2: Manually configure OneNote to use an open port
Contact your network administrator or Internet service provider (ISP) to verify the port you want to use is open. Then do the following:
 * 1) Start OneNote.
 * 2) On the Tools menu, click Options.
 * 3) Click Shared Session in the Category list.
 * 4) Click Use the following port, and then type the port number you want to use in the Port text box.

Note If your router supports UPnP, click to select the Automatically configure routers that support Universal Plug and Play check box.
 * 1) Click OK.

Additional query words: OneNote2007 onenote2003 on2003 sp1

Keywords: kbconfig kbtshoot kbprb KB883287

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