Microsoft KB Archive/163306

= WD97: Squares Not Symbols in Insert Symbol Dialog Box =

Article ID: 163306

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q163306



SYMPTOMS
When you click Symbol on the Insert menu, the symbols in the dialog box appear as square boxes rather than symbols, although the symbols seem to function correctly and they can be seen in WordPad.



CAUSE
This problem may occur with any of the following video drivers:

Advanced Logic 2301 PCI

Alliance Semiconductor V4.1.19

ATI Tech Enhanced Mach 64 Rage Pro 5.24-c38c

Chips and Technology 4.0

Cirrus Logic 1748 1.33 PCI

Cirrus Logic 7548 1.30 PCI

Cirrus Logic 7548 1.32a PCI v.4.0

Cirrus Logic 7548 1.35

Cirrus Logic 7548 1.40

Cirrus Logic 7543 2.3 PCI v.4.0

Diamond Stealth 3D 2000 series v4.02.020

Diamond Stealth 3D 3000

IBM Think Pad 760C, 365ED

Matrox Millennium

Neomagic Magicgraph 128 PCI

S3 64 PCI

S3 86CM65 4.0

S3 Aurora 64v+ 4.3.0.2105

S3 Trio

S3 Trio 64V Plus

STB Vision

Trident 9660/9680/938X Linear Acceleration PCI 3.01.09

Trident CXI/TGUI 9440

Trident TGUI9400

Viper VLB

Western Digital 4.0

WindPortrait Cirrus Logic Driver 4.0

Compaq Deskpro 2000 using S3 V2 /GX PCI



WORKAROUND
To work around this problem, use any of the following methods:

 Switch to the standard VGA or super VGA driver.

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 Change the resolution or number of display colors.

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 Contact the manufacturer for an updated driver.

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 Use the following steps to change the Hardware Acceleration option to None (NOTE: Microsoft has not tested the following workaround and therefore cannot guarantee its results):

Microsoft Windows 95 and Microsoft Windows 98

 On the Windows Start menu, point to Settings, and then click Control Panel. Double-click the System icon.</li> Click the Performance tab.</li> Click Graphics.</li> Change Hardware Acceleration to None, and then click OK.</li> Click OK to close the System Properties dialog box.</li></ol>

Microsoft Windows 2000

<ol> On the Windows Start menu, point to Settings, and then click Control Panel.</li> Double-click the Display icon. (The Display Properties dialog box appears.)</li> Click Settings.</li> Click Advanced.</li> Click Troubleshooting.</li> Change Hardware Acceleration to None, and then click OK.</li> Click OK twice to close the Display Properties dialog box.</li></ol> </li></ul>

Additional query words: box blank missing bullet bullets rectangle rectangles gone fonts

Keywords: kbfaq kbprb KB163306

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