Microsoft KB Archive/172245

= Microsoft Knowledge Base =

Error Message: The Service Profile Is Damaged. Re-install the...
Last reviewed: October 7, 1997

Article ID: Q172245

The information in this article applies to:


 * The Microsoft Network version 2.5

SYMPTOMS
When you attempt to run the Msn.cmp file, you may receive the following error message:

The service profile is damaged. Re-install the service profile.

CAUSE
The Msn.cmp file is damaged.

RESOLUTION
To resolve this issue, follow these steps:


 * 1) Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Welcome To MSN window that opens on the desktop.
 * 2) Double-click My Computer.
 * 3) Right-click the CD-ROM drive icon, and then click Explore.
 * 4) Double-click the Msnsetup folder.
 * 5) Double-click the Compnts folder.
 * 6) Double-click the Msnsvc.exe file.
 * 7) If you are prompted to restart the computer, click Yes.