Microsoft KB Archive/946369

= Error message when you try to play audio files on the Zune device: &quot;There is a problem with the rights for this item&quot; or &quot;Usage rights for this item have expired&quot; =

Article ID: 946369

Article Last Modified on 12/17/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 80GB Digital Media Player

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SYMPTOMS
When you try to play an audio file on the Zune device, you receive one of the following error messages:

Error message 1

There is a problem with the rights for this item. Sync with your PC.

Error message 2

Usage rights for this item have expired. To refresh, sync with your PC.

This item has expired.



CAUSE
This issue may occur when you play an audio file from the Social menu. In this case, this issue may occur if you have played the audio file three times since you received the file from another Zune device.

Additionally, this issue may occur when you play an audio file from the Music manu. In this case, this issue occurs if one of the following conditions is true for the audio file that you are trying to play:
 * The media usage rights have expired.
 * The license has expired.



THINGS TO TRY
Use one of the following methods, depending on the menu from which you are playing the audio file.  '''Method 1. You are playing the audio file from the &quot;Social&quot; menu'''

If you are playing the audio file from the Social menu, if you enjoyed sampling the audio file, and if you want to own the content, you can use the Zune software to search for the content. Then, if the content is available, you can purchase it from the Zune Marketplace. If you no longer want the expired content on the Zune device, you can remove the content. To do this, follow these steps:  On the Home screen, select Social, and then press the center of the Zune pad. Select Inbox. Select the item, and then press the center of the Zune pad. Select Remove from Inbox, and then press the center of the Zune pad. Select Yes to confirm removal.</ol>

Note When you remove an item from your Inbox, the record of whether the file has been transferred to the Zune device remains.</li> '''Method 2. You are playing the audio file from the &quot;Music&quot; menu'''

If you are playing the audio file from the Music menu, you can refresh the media usage rights for the file on the device.

If your Zune Pass subscription has expired, follow these steps: <ol> Start the Zune software on the computer.</li> Click Settings, and then click Account.</li> Click Sign In, and then sign in with your Windows Live ID.</li> Click My account.</li> Update your Zune Pass subscription by following the instrctions.</li> As soon as the subscription is updated, connect the device to refresh the media usage rights.</li></ol>

If you have changed from having a subscription to using Microsoft Points to buy the same songs, follow these steps: <ol> Start the Zune software, and then click Device.</li> Locate and then right-click the file.</li> Select Delete from device.</li> Click Collection, and then locate the file.</li> Right-click the file, and then select Sync with device.</li></ol> </li></ul>

<div class="moreinformation_section">

MORE INFORMATION
The Zune device lets you sample audio files that you receive from a friend or from a family member. The Zune device lets you sample each audio file up to three times. After you play an audio file three times, you can no longer play the audio file. However, you may still be able to see a listing of the audio file together with any associated metadata. By using this information, you can purchase the file from the Zune Marketplace.

Notes
 * You cannot send the same audio file to the same Zune device multiple times.
 * You cannot send on to someone else an audio file that you received on your Zune device by using Zune device-to-device wireless sharing.

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB946369

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