Microsoft KB Archive/94122

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DeskJet Series Problem Summary and Troubleshooting Guide

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Q94122

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a, 3.1
 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a

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SUMMARY
This article lists the printer drivers available for Hewlett-Packard (HP) DeskJet printers (that is, the DeskJet, DeskJet Plus, DeskJet 500, DeskJet 500 Color [500C], DeskJet 550, and DeskJet 550C) for printing from Microsoft Windows version 3.1. The article lists the following information for each printer driver:


 * Name and version of the printer driver
 * Driver Name
 * DeskJet model(s) supported by the driver
 * Fonts supported
 * Problems or limitations of each driver
 * Recommendations for optimal use with Windows version 3.1

Printer Drivers Supplied by Hewlett-Packard Corporation
=== HP DeskJet Family Version A.03.10 for Windows 3.0

(DESKJET.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500 Fonts:      Internal, cartridges, download fonts Problem:    Does not support scalable or TrueType fonts Recommend:  See &quot;Additional Notes&quot; below === HP DeskJet 500 Scalable Version 1.0 for Windows 3.0

(DJ500.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500 Fonts:      Internal, cartridges, scalable fonts Problem:    Does not support TrueType fonts Recommend:  See &quot;Additional Notes&quot; below === HP DeskJet Series Version 2.0 for Windows 3.0

(DJ500C.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500, and 500 Color Fonts:      Internal, cartridges, scalable, and TrueType Problem:    See &quot;HP DeskJet Series Version 2.1&quot; below. Recommend:  See &quot;Additional Notes&quot; below. === HP DeskJet Series Version 2.1 for Windows 3.0

(DJ500C.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500, 500C Fonts:      Internal, cartridges, scalable, and TrueType Problem 1:  TrueType fonts print as black blocks Recommend:  Update to Windows version 3.1 Universal Printer Driver (UNIDRV.DLL) Problem 2:  Prints nothing but ink smear with HP DeskJet, Plus, and 500 models Recommend:  Update to Windows version 3.1 Universal Printer Driver (UNIDRV.DLL) Notes on versions 2.0 and 2.1: The HP DeskJet Series drivers versions 2.0 and 2.1 print TrueType fonts correctly to the HP DeskJet 500C if you select the Black Only option in the Printer Setup dialog box. TrueType fonts do not print to any other DeskJet models using these printer drivers because they send information in a compressed mode. The 500C is the only model that can understand the compressed data. Printing TrueType fonts to other DeskJet models may result in black blocks or smeared ink.

=== HP DeskJet Version 3.0 for Windows 3.1

(DESKJETC.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500, 500C, 550, 550C Fonts:      Internal, Cartridge, Scalable, TrueType, and Color Support for the 500C and 550C Problem 1:  Printing Speed Recommend:  Disable Windows Print Manager when printing only one job Problem 2:  Gray ink smears when printing to DeskJet 500 Recommend:  Re-install the HP driver version 3.0 for the DeskJet 500 (non-color) Problem 3   Color bleeds on the 550C when you print combined color and black in the same print job Recommend:  Change the Ink Control option to Minimize Black &amp; Color Mixing. Ink Control is found in Print Setup Problem 4   Envelopes may print incorrectly from Word 2.0 Recommend   See &quot;Additional Notes&quot; below Notes on version 3.0: This HP DeskJet printer driver version is designed to support the use of scalable and TrueType fonts as well as color printing to the HP DeskJet 500C and 550C (color) models of the printer. This driver supports simultaneous black and color printing on the DeskJet 550C. This driver also supports the DeskJet 500 (non-color) model when properly selected at setup.

=== HP DeskJet Version 3.1 for Windows 3.1

(DESKJETC.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500, 500C, 550, 550C Fonts:      Scalable, TrueType, and Color Support for the 500C and 550C Problem 1:  Internal and cartridge fonts not supported Recommend:  Use Microsoft driver HPDSKJET.DRV version 2.1 === HP DeskJet Version 4.0 for Windows 3.1

(DESKJETC.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500, 500C, 550, 550C Fonts:      Scalable, TrueType, and Color Support for the 500C and 550C Changes from Previous version: - Automatic color selection - Intellifonts no longer supported - Unprintable region changed to .33&quot; top and .67&quot; bottom

Printer Drivers Supplied By Microsoft Corporation
=== Windows Version 3.1: HP DeskJet 500 Version 1.1

(HPDSKJET.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500 Fonts:      Internal, cartridges, and TrueType Problem 1:  Unable to use DeskJet scalable fonts Recommend:  Update to HP DeskJet Series version 4.0 driver Problem 2:  TrueType fonts in graphs print incorrectly. Recommend:  Problem was corrected in Microsoft version 2.0 driver Problem 3:  Color printing not supported Recommend:  Use DESKJETC.DRV version 4.0 from HP NOTE: The Windows Universal Printer Driver (UNIDRV.DLL) does not support the scalable fonts that ship with the HP DeskJet drivers.

If you select the HP DeskJet 500C and choose the Install button, Windows version 3.1 asks for an unlisted printer driver disk because it expects the original equipment manufacturer (OEM) disk that comes with the printer (this disk contains the HP DeskJet Series version 2.1 driver). If you insert the Windows version 3.1 Disk 6 (3.5 inch) or Disk 7 (5.25 inch) instead, the error message &quot;Cannot find UNIDRV.DLL&quot; occurs. This message occurs because the Windows DeskJet 500C driver is incompatible with the Windows version 3.1 Universal Printer Driver.

=== Windows Version 3.1: HP DeskJet 500 Version 1.2

(HPDSKJET.EXE) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500 Fonts:      Internal, cartridges, and TrueType Problem 1:  Unable to use DeskJet scalable fonts. Recommend:  Update to HP DeskJet Series version 4.0 driver. Problem 2:  TrueType fonts in graphs print incorrectly. Recommend:  Problem was corrected in Microsoft version 2.0 driver. Problem 3:  Color printing not supported Recommend:  Use DESKJETC.DRV version 4.0 from HP This version of the Microsoft Windows HP DeskJet driver is an update to version 1.0, supplied with Windows version 3.1. It corrects the problem with incorrect extended characters printing when using font cartridges from Pacific Data Products.

=== Windows Version 3.1: HP DeskJet 500 Version 2.0

(HPDSKJET.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500, DeskJet 500C Fonts:      Internal, cartridges, and TrueType Problem 1:  Unable to print color on DeskJet 500C. Recommend:  Update to HP DeskJet Series version 4.0 driver Problem 2:  Unable to use DeskJet scalable fonts Recommend:  Update to HP DeskJet Series version 4.0 driver === Windows Version 3.1: HP DeskJet 500 Version 2.1

(HPDSKJET.DRV) ===

  Models:      DeskJet, DeskJet Plus, DeskJet 500, DeskJet 500C Fonts:      Internal, cartridges, and TrueType Problem 1:  Unable to print color on DeskJet 500C Recommend:  Update to HP DeskJet Series version 4.0 driver Problem 2:  Unable to use DeskJet scalable fonts Recommend:  Update to HP DeskJet Series version 4.0 driver

Additional Notes
Under Windows version 3.1, Hewlett-Packard recommends using version 4.0 of the DeskJet driver (DESKJETC.DRV). Under Windows 3.0, HP recommends using the HP DeskJet Series version 3.0 (DESKJETC.DRV) driver for the HP DeskJet 500, 500C, 550, and 550C if you want internal scalable font or color printing support.

Additional query words: 3.00 3.00a 3.10 HP dj500 tshoot troubleshoot troubleshooting 2.00a 2.00a-CD 2.00b 2.00c 6.00a winword kbfont macppt winppt history

Keywords : win31

Issue type :

Technology : kbWordSearch kbWin3xSearch kbZNotKeyword2 kbWord600 kbWord600a kbWord200 kbWord200a kbWord200b kbWord200c kbWin300 kbWin300a kbWin310