Microsoft KB Archive/328905

= Inetinfo causes an access violate error when it tries to reroute a deleted queue =

Article ID: 328905

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q328905





SYMPTOMS
The Internet Information Services (IIS) Inetinfo process may cause an access violate error if it tries to reroute a deleted queue. The faulting thread is similar to the following call stack:

ChildEBP RetAddr Args to Child 1e6afe3c 60f7cd66 0209de50 023b9990 0000000e phatq!CDomainMappingTable::HrGetNextHopLink+0x35 1e6afec0 60f7d55f 00000e96 6aa241b2 0185d7d8 phatq!CDomainMappingTable::HrRerouteLink+0xfb 1e6afed0 60f836ec 77e86659 00000000 018779f4 phatq!CDomainMappingTable::HrCompleteRerouteDomains+0xf 1e6afee8 60f8ec3e 00000000 000038dc 77e86659 phatq!CAQSvrInst::fResetRoutesNextHopCompletion+0xcf 1e6afefc 60f8f9aa bfb14f9c 018779f4 77e86659 phatq!CAsyncWorkQueue::fQueueCompletion+0x13 1e6aff1c 60f8f8c6 77e86659 01877a00 77e8666a phatq!CAsyncQueue::HrProcessSingleQueueItem+0x3e 1e6aff34 60f627c8 6aa24116 77e8666a 10ec3410 phatq!CAsyncQueue::StartThreadCompletionRoutine+0x4e 1e6aff4c 686287ab 00000000 6aa24116 00000000 phatq!AsyncQueueAtqCompletion+0x41 1e6aff80 68628aa8 00000000 6aa24116 10ec3414 LSATQ!AtqpProcessContext+0x262 1e6affb4 77e8758a 00000000 00000000 1bdafc48 LSATQ!AtqPoolThread+0x1a8 1e6affec 00000000 68628900 00000000 00000000 KERNEL32!BaseThreadStart+0x52



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server post-Service Pack 3 rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Transport core

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --            25-Mar-2003  02:49  6.0.6445.0        499,712  Phatq.dll Note Because of file dependencies, you must also install Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in Exchange 2000 Server.

Additional query words: kbExchange2000preSP4marchbarFix kbExchange2000preSP4septbarFix access violate violation error inetinfo XCON

Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix kbqfe KB328905

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