Microsoft KB Archive/238806

= CDSETUP-ActiveMovie Error Message During "Starts Here" Setup =

Article ID: 238806

Article Last Modified on 11/26/2002



This article was previously published under Q238806



SYMPTOMS
If you have Microsoft Internet Explorer 4.0 installed with one of the following products:
 * Microsoft Office 97 Starts Here
 * Microsoft Office 97 Small Business Edition Starts Here
 * Microsoft Windows NT Workstation 4.0 Starts Here
 * Microsoft Windows 95 Starts Here

and you attempt to run the setup program you may receive the following error message:

The version of ActiveMovie that you are trying to install is older than the one already present on your system.

ActiveMovie Setup cannot upgrade an existing installation if the version is newer or if the language is different. Please uninstall your existing ActiveMovie and then run setup again.



CAUSE
The version of ActiveMovie installed on your computer is later than the version the Starts Here program is attempting to install.



RESOLUTION
Remove the existing version of ActiveMovie before you run the Starts Here Setup program.

ActiveMovie may not be in the Add/Remove Programs tool in Control Panel if it is installed by another product.

If ActiveMovie is not listed on the Install/Uninstall tab in the Add/Remove Programs tool, follow these steps to remove the previous version:  Click Start, point to Programs, and then click Windows Explorer. Double-click the Windows folder. Double-click the System folder.  Locate and rename the following files adding the extension ".OLD". For example the file "AMovie.ocx" would be changed to "AMovie.old".   Filename        Location in Win95      Location in Win NT           -      --

AMovie.ocx     C:\Windows\System      C:\Windows\System32 Quartz.dll     C:\Windows\System      C:\Windows\System32 Actmovie.exe   C:\Windows\System      C:\Windows\System32  Restart your computer to save these changes. Run the Setup program for the Starts Here program.</li></ol>

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STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

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