Microsoft KB Archive/186813

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SBS Fax Server Receive Properties May Not Be Saved

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Q186813

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The information in this article applies to:


 * Microsoft BackOffice Small Business Server versions 4.0, 4.0a

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IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information on how to do this, view the "Restoring the Registry" online Help topic in Regedit.exe or the "Restoring a Registry Key" online Help topic in Regedt32.exe.

SYMPTOMS
After you select any or all of the receive options in the Small Business Server (SBS) Fax Server Receive properties, the changes may not be saved in the User Interface (UI) dialog box; however, they are retained in the registry. The following selections are affected:

Print to:

Save in folder:

Send to local inbox: Profile Name 

CAUSE
This symptom can be caused when two modems are installed and then one of the modems is removed. The line ID of the fax device determines how the fax settings are stored. If the modem with the lowest line ID is removed, the Fax Server settings are not saved in the UI.

RESOLUTION
To work around this problem, use one of the following procedures:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" online Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" online Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Method 1
Set the properties manually using the following steps:

 Click Start, point to Settings, click Control Panel, and then double- click Services. Stop the Microsoft Fax Service. Run Registry Editor (Regedt32.exe)  Go to the following key and set the properties manually: HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########>\Routing where <########> is a line ID device key such as 00151784

NOTE: The appropriate modem can be identified by comparing the description of the modem on the Fax Server Receive properties and the following registry entry value: HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########>\Routing Values for the registry entries are:      GUI                     Registry Value      Value Setting ---                    --      -      Send to Local InBox     Mask                0x3 = Not Selected 0x7 = Selected Profile Name           Profile Name Save In Folder         Store Directory       Start the Microsoft Fax Service.</ol>

Method 2
Delete the line ID device key of the modem that no longer exists using the following steps:

<ol> Run Registry Editor (Regedt32.exe).</li>  Go to the following location: <pre class="FIXEDTEXT">HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########> where <########> is a line ID device key such as 00151784 </li> Check the Device Name value to determine which line ID (or registry key) matches the modem that no longer exists.</li> Select the registry key (or line ID) that references the modem that is no longer installed and then delete that key.</li> Click Start, point to Settings, click Control Panel, and then double- click Services.</li> Stop the Microsoft Fax service then re-start it.</li></ol>

Method 3
<ol> Click Start, point to Settings, click Control Panel, and then double- click Services and stop the Microsoft Fax server service.</li> Run Registry Editor (Regedt32.exe).</li>  Go to the following location: <pre class="FIXEDTEXT">HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########> where <########> is a line ID device number such as 00151784 </li> Delete all of these ######## (registry) keys.</li> Close the registry editor and then go to control panel services and restart the Microsoft Fax Server Service.</li> Open regedt32 and go to the above key and notice that the Devices key now lists all the correct ######## keys.</li></ol>

NOTE:

One Other Method

 * 1) Click Start, point to Settings, click Control Panel, click Add/Remove programs, and remove the Microsoft Fax Server Service.
 * 2) Restart SBS and reinstall the FAX Server Service from the Small Business Server compact disc number two.

STATUS
Microsoft has confirmed this to be a problem in Small Business Server version 4.0. We are researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
To determine the line ID of a fax device, go to the following registry location:

<pre class="FIXEDTEXT">  HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########> where <########> is the 8 digit line ID decimal key (converted from the hexadecimal number of the value Permanent Lineid).

For example, when two modems are installed, the device line IDs may be 00172135 and 00193795. If the modem with ID 00172135 is removed, this symptom will occur. If the modem with the higher ID is removed, it will not impact the other modem's settings.

Additional query words: smallbiz sbs

Keywords : sbs

Issue type : kbbug

Technology : kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a