Microsoft KB Archive/920905

= You cannot digitally sign an e-mail message in Outlook Web Access when you log on to a computer that is running Exchange Server 2003 Service Pack 1 =

Article ID: 920905

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
You log on to a computer that is running Microsoft Exchange Server 2003 Service Pack 1 (SP1) by using Microsoft Outlook Web Access. You try to digitally sign an e-mail message by using a certificate that is stored in a smart card device. When you do this, an error occurs and you cannot digitally sign the e-mail message in Outlook Web Access.

However, you can still perform the following tasks when you use the same certificate that is stored in the smart card device:
 * Decrypt digitally signed e-mail messages in Outlook Web Access
 * Digitally sign e-mail messages in Microsoft Office Outlook
 * Decrypt digitally signed e-mail messages in Outlook



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Exchange Server 2003 SP1 installed to apply this hotfix.

Restart requirement
The following services are restarted when you apply this hotfix:
 * Microsoft Exchange Information Store service
 * Microsoft Internet Information Service (IIS) Admin Service
 * Microsoft Search service and all dependent services

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Keywords: kbhotfixserver kbqfe kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB920905

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