Microsoft KB Archive/939175

= The &quot;Track in CRM&quot; toolbar button and the Regarding toolbar button do not have a graphic when you open an e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook =

Article ID: 939175

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you open an e-mail message in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, the Track in CRM toolbar button and the Regarding toolbar button on the CommandBar toolbar do not have a graphic. However, the Track in CRM toolbar button and the Regarding toolbar button should each have a graphic.

This problem occurs if the following conditions are true:
 * You have Microsoft Office Outlook 2003 installed, and the Microsoft Office Multilingual User Interface is installed.
 * The Outlook 2003 language setting is not English.
 * In the Options dialog box in Outlook 2003, you selected the Use Microsoft Office Word 2003 to edit e-mail messages check box on the Mail Format tab.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note This hotfix adds a graphic only to the Regarding toolbar button because the Regarding toolbar button has neither a label nor a tooltip.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Update

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Outlook.

Prerequisites
You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install this hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB939175$\Spuninst folder.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsemail kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB939175

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