Microsoft KB Archive/157830

= SMS: Grey Viewer When Remote Controlling from a Computer with French Regional Settings =

Article ID: 157830

Article Last Modified on 6/14/2005

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Service Pack 2

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This article was previously published under Q157830





SYMPTOMS
The Quick Windows Viewer appears "empty" and the background color is grey when attempting to remotely control a Windows NT 4.0 Client from a Windows NT 4.0 Systems Management Server 1.2 Service Pack 2 Server when the Regional Settings of one machine are set to US and the other one are set to Regional Settings FR (Frantais - standard). If you try to resize the Quick Windows Viewer, it automatically resizes as a "small" window.



WORKAROUND
To work around this problem, obtain the hotfix mentioned below.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms helpdesk rc grey Francais

Keywords: kbbug kbenv kbfix kbremoteprog kbtshoot KB157830

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