Microsoft KB Archive/96501

= PC Win: Incorrect Unread Message Count =

Article ID: 96501

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.0

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This article was previously published under Q96501



SYMPTOMS
An incorrect unread message count appears in the version 3.0 Microsoft Mail for Windows Mail message file (MMF).



CAUSE
This problem is most likely caused by minor corruption of the .MMF file.



RESOLUTION
.MMF file integrity checking is available in in version 3.0b of Microsoft Mail for Windows. You can view version information by choosing About from the Mail Help menu. To obtain a Mail version 3.0b upgrade at no extra charge, contact Microsoft Corporate Sales at (800) 227-4679.

You may also use the utility REVERT.EXE. REVERT.EXE resets the unread count for the Mail message file (MMF). The REVERT.EXE utility is available as part of the Database Maintenance Utilities document.

To obtain the document containing the Database Maintenance Utilities, please see the following article in the Microsoft Knowledge Base:

99419 PC DB: Database Maintenance Utilities (Complete)



MORE INFORMATION
It is possible to check and repair some forms of corruption. When you sign in to Mail, type your password and press the ENTER key, then immediately hold down the SHIFT key. Continue to hold down the SHIFT key until you are prompted to confirm checking of the .MMF file. The check may take a few minutes or several hours, depending on the size of your .MMF file. A status bar will appear, indicating the progress of the check.

Additional query words: 3.00 3.00b

Keywords: KB96501

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