Microsoft KB Archive/198080

= WD97: Word Articles Available by Fax or E-Mail: Macro Viruses =

ID: Q198080

The information in this article applies to:


 * Microsoft Word 97 for Windows

SUMMARY
This article explains how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION
The "Article Listing" section of this article includes a subset of Knowledge Base articles about macro viruses. Use the instructions in the "Ordering Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

http://support.microsoft.com/support/default.asp

Ordering an Article by E-Mail
To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

TO: mshelp@microsoft.com SUBJECT: Q119591 For more information about how to order an article by e-mail, send an e- mail message to the following e-mail address:

mshelp@microsoft.com

Ordering an Article over the Phone and Having It Sent to a Fax Machine
To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

1. Dial the toll-free FastTips number:

(800) 936-4100 2. When prompted, select the appropriate number for the product you are

using (for example, for Microsoft Word, select 2). 3. When prompted, select the version of the product that you are using.

4. From the "FastTips Main Menu," select 1 to place a FastTips catalog

order. 5. At the "to order items from your catalog" prompt, select 1.

6. When prompted with the "at the tone, enter the item ID number followed

by the pound key" message, enter the Article ID number from the  following list and press # (use the numbers following "Q," but do not   include "Q").

NOTE: You can order up to five items at a time. 7. When prompted, select the fax option and enter your three-digit area

code and seven-digit fax number. 8. When you're finished ordering, hang up.

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.

ARTICLE LISTING
ARTICLE ID ARTICLE TITLE

Q119837   Setup Program Keeps Requesting Disk 2 Q134727   What to Do If You Have a Macro Virus Q135648   Troubleshooting Win 95 Application Floppy Disk Problems Q157299   Where to Find Word 6.x or 7.x Commands and Features in Word 97

Q158499   Cannot Use ScanProt with Word 97 Q159326   Macros Not Listed After Creating New Document in Explorer Q159924   Word 97: Contents of the Wdread8.txt Readme File Q159945   Word 97: General Information About E-Mail Support Q160686   Macro Warning Not Displayed Opening File from Template Folder Q161515   Macro Virus Warning Displayed When No Macros Exist in File

End of Article List

Keywords         : kbdta word97 Version          : WINDOWS:97 Platform         : WINDOWS Issue type       : kbhowto Last Reviewed: February 12, 1999