Microsoft KB Archive/141268

Money:Handling Error Messages or Problems Related to Money Files

PSS ID Number: Q141268 Article last modified on 08-19-1998

WINDOWS:1.0,2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 Microsoft Money version 4.0, 4.0a for Windows 95 == Microsoft Money version 1.0, 2.0, 2.0a, 3.0, 3.0a == 

= SUMMARY =

It is possible that your Microsoft Money file will become corrupted. A file that is corrupted may cause any of the following problems:


 * Illegal Operation Error (IOE)
 * General Protection Faults (GPF)
 * Unrecoverable Application Error (UAE)
 * Opening message indicating the file needs repair
 * Improper Behavior
 * Password required when no password has been assigned.
 * Invalid Password errors when banking online

= MORE INFORMATION =

Faults (GPF) or Unrecoverable Application Error (UAE)
You are most likely to receive the UAE, GPF, and IOE messages when you attempt to open the file.

IOEs can occur in all Money versions running under Windows 95/98.

GPFs can occur in Money versions running under Windows 3.1x.

UAEs can occur in Money versions running under Windows 3.0.

Opening Message Indicating the File Needs Repair
When you start Money, you may see a message stating that the Money file is being repaired.

In Money versions 4.0 and 5.0, you receive the following message:

Do you want Money to repair the file before opening it? When you exit Money, the file needs to be closed properly. If your machine was turned off, or there was a problem while Money was running, Money needs to make minor repairs to the file. Always be sure to exit Money before turning off your computer. If you click No, you’ll need to open a different Money file.

In Money versions 1.0, 2.0, 2.0a, 3.0, you receive the following message:

Microsoft Money needs to make some minor repairs to this file before opening, or you can open another file. Would you like to repair this file?

The “file repair” routine is invoked any time Money finds that its data file (*.mny) has not been closed properly (for example, if you perform a system reset with Money open). When the program opens the data file, it looks for inconsistencies. If Money finds any inconsistencies, the routine rebuilds almost all of the indexes of the file.

Improper Behavior
Improper behavior may be caused by factors external to Money. There are many reasons a file may become corrupted or cause Money to behave improperly, including:


 * Memory-resident programs that cause incorrect data storage in either memory or disk, or both memory and disk
 * Incompatible disk-partitioning programs
 * Corrupted Money installation or corrupted Money disks (Note that this is probably not an issue if all other files load correctly in Money.)
 * A virus
 * An improper exit from Money
 * An improper exit from Windows
 * Hard disk errors

To repair a Microsoft Money file, try the following options:


 * Archive the file.
 * Export and import accounts to a new or existing file.
 * Upgrade to Money 4.0 or later.

To Archive a File
NOTE: This option should not be used with Money 1.0.

  On the File menu, click Archive.   In the Archive dialog box, type today’s date in the “Remove transactions from the current file that are dated before” box, and then click OK. Money makes a complete copy of your existing file and then prompts you to name this file. </li>  Change the default file name (the default is 199<x>.mny, depending on the current date) to a more specific name. We suggest Testarch.mny for the file name. </li>  Money then goes through each account and displays options for removing the transactions that fall before today’s date. In all instances, click Don’t Remove Any Transactions. in the buffer until the file is closed. </li></ol>

To Export And Import Accounts
NOTE: If you have several accounts, you may want to print a Net Worth Report first to use as a reference for marking off each account as you export it. For more information about how to perform this task in Money, see your Money printed documentation or online Help.

Use the appropriate methods for your version of Money.

Exporting from Money 3.0 and Later:

To export accounts from Money 3.0 or later, follow these steps:


 * 1) Open the file in Money.
 * 2) On the File menu, click Export.
 * 3) Click Loose QIF, and then click OK.
 * 4) In the Export dialog box, select the format if prompted, and then type the File Name. Give the file a name similar to the name of the account you are exporting. For example, if you are exporting the Checking account, you might want to name the file Checking. Then, click OK.
 * 5) When asked what type of account to export, click Regular or click Investment, depending on what type of account you are exporting, and then click OK.
 * 6) Click the account from the Account List that you want to export, and then click Continue.
 * 7) When Money notifies you that the export is complete, click OK.
 * 8) You will want to export all accounts from this file. To do this, repeat steps 2-7 until all accounts are exported.

Exporting from Money 1.0 and 2.0:

To export accounts from Money 1.0 or 2.0, follow these steps:


 * 1) Open the file in Money that you want to export.
 * 2) In the Account box, click All Accounts.
 * 3) On the File menu, click Export.
 * 4) Click to clear the Strict QIF Compatibility check box.
 * 5) Enter a file name. You might want to give the file a name similar to the name of the account you are exporting. For example, if you are exporting the Checking account, you might want to name the file Checking.
 * 6) Click OK.
 * 7) Click the name of the account to export, and then click Continue.
 * 8) When Money notifies you that the export is complete, click OK.
 * 9) You will want to export all accounts from this file. To do this, repeat steps 2-8 until all accounts are exported.

Importing into Money 3.0 and Later:

To import accounts into Money 3.0, 4.0, 5.0, 98, and 99, follow these steps:

<ol style="list-style-type: decimal;">  On the File menu, click New to create a new .mny file. </li>  Type a file name, and then click OK. NOTE: In Money 3.0 select the type of categories you want, and click OK. </li>  Click the type of account to create and enter a name for that account. Click OK. Enter zero (0) for the opening balance. </li>  In Money 4.0, 5.0, 98, and 99 go to Account Manager. In Money 3.0, click Account List on the Lists menu. </li>  Create an account for all exported accounts. When you create these accounts, enter zero for all opening account balances. </li>  On the File menu, click Import. Then, select the exported .qif file(s) and click Import. NOTE: It is important that you import all exported .qif files at the same time so that your transfer transactions import properly. You can delete unwanted accounts later. To select multiple files, press and hold down CTRL while you click files. If you are running Money on Windows NT, or if you are using Money 3.0, you can click Select All. </li>  In the Select Import dialog box, match the specified .qif file with the appropriate account. Click OK. NOTE: Read each Import dialog box carefully. These dialog boxes tell you what information you are importing, and where you are assigning the information in Money. </li>  Continue to associate the appropriate import files with the appropriate accounts. </li></ol>

If you cannot open the file in Money and the file originally came from Quicken, export that file once again from Quicken and try importing it into Money.

Importing into Money 1.0 and 2.0:

To import accounts into Money 1.0 or Money 2.0, follow these steps:


 * 1) On the File menu, click New to create a new .mny file.
 * 2) Enter a new file name and click OK.
 * 3) Click the type of categories you want, and then click OK.
 * 4) Click OK again.
 * 5) Select the type of account to create and enter a name for that account. Click OK. Enter zero (0) for the opening balance.
 * 6) Create an account for all exported accounts. When you create these accounts, enter zero for all opening account balances.
 * 7) On the File menu, click Import.
 * 8) Select the file to be imported, and then click OK.
 * 9) Select the Microsoft Money account to which the imported transactions will be added. Repeat steps 7-9 to import all exported accounts.

Upgrading to Money 4.0 or Later
Money 4.0, 5.0, 98 and 99 have improved file repair abilities. When you open a file from an earlier version of Money, the program automatically builds a new file from information in the old file. During this process, if there are problems with the old file, Money will attempt to resolve them at this time. This may correct any problems experienced with the old file. As is the case with the other options in this article, this is not a guaranteed resolution.

NOTE: Earlier versions of Money are unable to read the new file created by later versions of Money.

Additional query words: w_money errmsg damages gpf crash crashes crashing crashed quit quitting quits fail fails failing failed break corrupted acct minor repair file rebuild corrupt damaged damage how to repair dealing fix corruption export import archive 97 6.0 7.0 planet ====================================================================== Keywords : kberrmsg kbdta kbonline Version : WINDOWS:1.0,2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbhowto ============================================================================= Copyright Microsoft Corporation 1998.