Microsoft KB Archive/938861

= When you try to upgrade to Windows Server Update Services (WSUS) 3.0, the upgrade fails during the database backup process =

Article ID: 938861

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Windows Server Update Services 3.0

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SYMPTOMS
When you try to upgrade to Microsoft Windows Server Update Services (WSUS) 3.0, the upgrade fails during the database backup process. When this issue occurs, the following error message may be logged in the %temp%\Wsussetup.log file:

2007-06-21 14:13:30 Success MWUSSetup Creating database backup...

2007-06-21 14:13:30 Error MWUSSetup BackupDatabase: Failed to create E:\WSUS for database backup (Error 0x80070005: Access is denied.)

2007-06-21 14:13:30 Error MWUSSetup CUpgradeDriver::PerformSetup: Failed to backup database (Error 0x80070005: Access is denied.)

2007-06-21 14:13:30 Error MWUSSetup CSetupDriver::LaunchSetup: Setup failed (Error 0x80070005: Access is denied.)



CAUSE
This issue may occur when the MSSQL SERVER service does not have the correct permissions to write to the WSUS backup folder.

Typically, the MSSQL SERVER service runs under the Local System account. Therefore, the MSSQL SERVER service typically has full permissions for the root of the drive. However, administrators and tools may modify these permissions to increase security on the server.



RESOLUTION
To resolve this issue, make sure that the MSSQL SERVER service has full permissions for the WSUS backup folder. By default, the WSUS installation program saves the backup data for the :\WSUS folder.

To make sure that the MSSQL SERVER service has full permissions for the WSUS backup folder, follow these steps:
 * 1) Start the Services Microsoft Management Console (MMC) snap-in.
 * 2) Right-click MSSQLSERVER in the list of services, and then click Properties.
 * 3) On the Log On tab, note the account that the MSSQLSERVER service uses to run. By default, this service uses the Local System account.
 * 4) Close the Services snap-in.
 * 5) In Windows Explorer, locate and then right-click the  :\WSUS folder.
 * 6) Click Sharing and Security, and then click the Security tab.
 * 7) Make sure that the account that you noted in step 3 has full permissions.

Keywords: kbprb kbtshoot kbexpertiseadvanced KB938861

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