Microsoft KB Archive/890731

= FIX: The Btsntsvc.exe process uses a high amount of CPU resources and an orchestration never finishes in BizTalk Server 2004 =

Article ID: 890731

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2004 Service Pack 1
 * Microsoft BizTalk Server 2004 Standard Edition
 * Microsoft BizTalk Server 2004 Partner Edition
 * Microsoft BizTalk Server 2004 Enterprise Edition
 * Microsoft BizTalk Server 2004 Developer Edition

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SYMPTOMS
When you run an orchestration in Microsoft BizTalk Server 2004, you may experience the following symptoms:
 * The Btsntsvc.exe process uses a high amount of CPU resources on the computer.
 * The BizTalk Server orchestration never finishes.

In this scenario, BizTalk Server may use up to 100 percent of CPU resource and BizTalk Server may use additional memory until the computer stops responding (hangs).



CAUSE
This problem occurs because under certain conditions, BizTalk Server 2004 may enter a continuous loop when it processes an orchestration.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have BizTalk Server 2004 Rollup Package 1 installed on your computer

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name 03-Dec-2004 02:09  3.0.5363.0  217,088  Microsoft.xlangs.engine.dll Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: BTS

Keywords: kbbug kbfix kbqfe kbbtsorchestration kbbiztalk2004presp1fix kbhotfixserver kbbiztalk2004-2006swept KB890731

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