Microsoft KB Archive/259500

= XCCC: Error Message: Unable to Locate the Zone from the Conference Management Configuration Object =

Article ID: 259500

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange 2000 Conferencing Server

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This article was previously published under Q259500



SYMPTOMS
When conferencing participants attempt to join a conference or browse existing published conferences by means of the LIST.asp Web page, they may be directed to a Web page with the following error message:

Server Error

The Exchange Conferencing Service encountered a server error.

Please try the following:
 * Contact your system administrator

Handled error Error #800704E1: Error passed down: (Unable to locate the zone from the conference management configuration object,,-2147023647, -2147023647,)

Microsoft Exchange 2000 Conferencing Server



CAUSE
This error occurs because the &quot;Default-First-Site-Name&quot; site in the Active Directory Sites and Services Manager has been renamed.



RESOLUTION
To allow particpants to join existing conferences, or browse for a specific conference, you must restart the World Wide Web Publishing Service (W3SVC) once the site name has been renamed. To restart the service, use one of the following methods:

Method 1

 * 1) Click Start, point to Programs, and then click Administrative Tools. Click Services
 * 2) Select the World Wide Web Publishing Service (W3SVC), right-click, and then select Restart from the context menu

Method 2

 * 1) Click Start, click Run, and then type cmd in the Open box.
 * 2) Type Net Stop W3SVC next to the command promt, and then press ENTER.
 * 3) Type Net Start W3SVC next to the command promt, and then press ENTER.

Additional query words: exch2kp2w

Keywords: kberrmsg kbprb KB259500

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