Microsoft KB Archive/185154

= XCON: Cannot Start Exchange MTA Service With Error 2140 =

Article ID: 185154

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q185154



SYMPTOMS
When you attempt to start the Microsoft Exchange Server Message Transfer Agent (MTA) service in Control Panel, you may receive the following error message:

Could not start the Microsoft Exchange Message Transfer Agent service on

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Error 2140: An internal Windows NT error occurred.

The Application Log in Event Viewer may display the following errors:   Event ID: 6613 Source: MSExchangeMTA Category: Configuration Description: A fatal internal MTA error occurred. The registration of the conversion routines has failed. Contact Microsoft Product Support Services. (16)

Event ID: 9406 Source: MSExchangeMTA Category: Resource Description: There is not enough Performance Monitor memory to display the MTA Connections information. Stop attached Performance Monitors and re-start the MTA. [BASE MAIN BASE 1] (14)



CAUSE
The System Account or Local System Account is specified as the service account in Control Panel Startup for the Message Transfer Agent service.



WORKAROUND
To resolve this problem, perform the following steps:

 Highlight the Microsoft Exchange Server Message Transfer Agent service in Control Panel and click Startup. Verify the service account is correct. Re-type the password and password confirmation. Go to User Manager for Domains. Click Policies from the title bar menu and select User Rights. Check the option for Advanced User Rights.</li> In the drop-down list, verify the following rights have been granted to the service account:

Act as part of the operating system

Back up files and directories

Log on as a service

Restore files and directories

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The Microsoft Exchange Message Transfer Agent service should now start without error.

Keywords: kbprb KB185154

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