Microsoft KB Archive/822044

= XCCC: Information Store Process Uses a Lot of CPU Time When Certain Outlook 2000 Clients Connect =

Article ID: 822044

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
When certain users access their Microsoft Exchange 2000 Server or Microsoft Exchange Server 5.5 mailbox, you experience all the following symptoms:
 * Messages remain in that user's Microsoft Outlook Outbox folder.
 * The Store.exe process on the Exchange computer uses a lot of CPU time.
 * If you end the Mapisp32.exe process on the user's computer, the CPU usage on the Exchange computer returns to an expected level.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information Store

Exchange 2000 Server
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  09-Jul-2003  21:09  6.0.6485.0      3,915,776  Cdoex.dll 09-Jul-2003 20:55  6.0.6485.0        851,968  Davex.dll 09-Jul-2003 20:55  6.0.6485.0         53,248  Davexpc.dll 09-Jul-2003 20:02  6.0.6485.0        577,536  Dsaccess.dll 09-Jul-2003 21:05  6.0.6485.0        184,320  Dscmsg.dll 09-Jul-2003 21:09  6.0.6485.0      3,575,808  Excdo.dll 09-Jul-2003 20:02  6.0.6485.0        258,048  Exmime.dll 09-Jul-2003 20:55  6.0.6485.0        143,360  Exodbesh.dll 09-Jul-2003 20:55  6.0.6485.0         57,344  Exodbpc.dll 09-Jul-2003 20:55  6.0.6485.0        200,704  Exodbprx.dll 09-Jul-2003 20:55  6.0.6485.0      2,174,976  Exoledb.dll 09-Jul-2003 19:59  6.0.6485.0         81,920  Exosal.dll 09-Jul-2003 20:55  6.0.6485.0        307,200  Exprox.dll 09-Jul-2003 19:16  6.0.6485.0        143,360  Exschema.exe 09-Jul-2003 19:16  6.0.6485.0        675,840  Exwform.dll 09-Jul-2003 19:08  6.0.6485.0         49,152  Mdbevent.dll 09-Jul-2003 21:21  6.0.6485.0      2,285,568  Mdbmsg.dll 09-Jul-2003 19:09  6.0.6485.0         32,768  Mdbrole.dll 09-Jul-2003 20:03  6.0.6485.0         24,576  Mdbtask.dll 09-Jul-2003 20:01  6.0.6485.0      4,648,960  Store.exe Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

Exchange Server 5.5
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  08-Jul-2003  18:49  5.5.2657.51       491,280  Mdbmsg.dll 08-Jul-2003 18:49  5.5.2657.51     2,631,440  Store.exe Note Because of file dependencies, this feature requires Exchange Server 5.5 Service Pack 4. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New Naming Schema for Exchange Server Hotfix Packages

Keywords: kbhotfixserver kbqfe kbexchange2000presp4fix kbexchange550presp5fix kbbug kbfix kbqfe KB822044

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