Microsoft KB Archive/326297

= PRB: Entertainment Pack Does Not Install on Pocket PC =

Article ID: 326297

Article Last Modified on 8/17/2007

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APPLIES TO


 * Microsoft Entertainment Pack for Windows CE
 * Microsoft Entertainment Pack 2.0 for Windows CE

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This article was previously published under Q326297



SYMPTOMS
When you try to install the Entertainment Pack on your Pocket PC device, you may receive the following error message:

does not support the connected device type.



CAUSE
The earlier release of Entertainment Pack that is available on CD-ROM in stores is designed for handheld PC devices and palm-sized PC devices. Pocket PC devices were released after this version of Entertainment Pack, so the application was not designed for Pocket PC devices. Pocket PC devices can only use the Entertainment Packs that are available for download from the Internet.



RESOLUTION
The version of this software that works with and is designed for the Pocket PC is only sold online. To obtain this software, visit the following Microsoft Web site:

http://www.microsoft.com/mobile/pocketpc/downloads/entpack.asp



MORE INFORMATION
All North American retail Microsoft software comes with a 30-day, money back guarantee. Retail products can most easily be returned through the retailer where the product was purchased or directly to Microsoft.

For more information, visit the official Microsoft North American Returns Web site:

http://www.microsoft.com/mscorp/productrefund/refund.mspx

Keywords: kbdswce2003swept kbprb KB326297

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