Microsoft KB Archive/224880

= OL2000: Rule Based on Sender Name May Not Work =

Article ID: 224880

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q224880



SYMPTOMS
A rule that is based on who sent the message may not work as expected. For example, if you create a rule to move messages from people or distribution list to a specified folder, the rule may not work.



CAUSE
Rules based on from people or distribution list do not strictly use the e-mail address; instead, they use the display name in the From field. If you create the rule using a contact that has a different display name than the message, the rule does not work.



RESOLUTION
Create your rule based on the setting with specific words in the sender's address. This condition allows you to use the e-mail address instead of the display name as the rule's criteria.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug kbnofix KB224880

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