Microsoft KB Archive/267199

= Using AT&T Global Network Dialer Wizard Generates Error Message: 'DUN Is Not Installed Correctly' =

Article ID: 267199

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q267199



SYMPTOMS
When you use the AT&T Global Network Dialer Wizard version 4.23.6 to set up a business account, you may receive the following error message:

DUN is not installed correctly.



CAUSE
This behavior can occur when the Rnanp.dll file is not available to AT&T Global Network Dialer.



RESOLUTION
To resolve this behavior, contact AT&T to inquire about the availability of a later version of the software.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Rnanp.dll file does not need to be present for the installation to be complete; only the registry key and entry for the Rnanp.dll file are needed. However, the Rnanp.dll file and registry entry are not available in Windows Millennium Edition (Me).

Due to changes in the operating system, the AT&T Global Network Dialer versions 4.24.2 and earlier have a known compatibility issue when they are installed on a computer running Windows Me. If you are using a modem to connect to the network, you may receive an error message indicating that Dial Up Networking (DUN) is not installed correctly. If you are using a DSL or cable modem to connect to the network, you may receive an error message indicating that the protocol drivers are in use by another application or that your operating system has been recently upgraded. Because of this compatibility issue, you will not be able to gain access to the network by using this version of the AT&T software.

For additional information about AT&T software, visit AT&T's Software Center from the AT&T's Web site:

http://www.attglobal.net

or contact AT&T at the phone number listed on the Help menu when you click Customer Support within the dialer itself.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact AT&T, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kberrmsg kbnetwork kbnofix kbprb KB267199

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