Microsoft KB Archive/192742

= XADM: Performance Monitor Counters Unavailable After Applying 5.5 SP1 =

Article ID: 192742

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q192742



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
If you run Performance Monitor after applying Exchange Server 5.5 Service Pack 1, no counters may appear in the object list. This happens under the following conditions: Regional Settings are set to "French" and Outlook Web Access (MSExchangeWEB service) is enabled.



CAUSE
The wrong values for French strings are in the Ewsperf.ini file included in Service Pack 1 (SP1).



WORKAROUND
If you have not yet installed Exchange Server 5.5 SP1 and if you match these two conditions:

French Regional Settings and Outlook Web Access enabled

then you can avoid the problem by replacing the following lines in the Server\Setup\I386\Ewsperf.ini file of SP1: OBJECT_KLUANE_009_NAME=MSExchange WEB

OBJECT_KLUANE_009_HELP=Microsoft Outlook Web Access

COUNTER_1_009_NAME=Objets transmetteurs de rendus

COUNTER_1_009_HELP=Le nombre actuel d'objets transmetteurs de rendus.

COUNTER_2_009_NAME=Corps de messages rendus

COUNTER_2_009_HELP=Le nombre total de corps de messages rendus.

COUNTER_3_009_NAME=Pices jointes rendues

COUNTER_3_009_HELP=Le nombre total de pices jointes rendues.

COUNTER_4_009_NAME=Octets de pices jointes rendus

COUNTER_4_009_HELP=Le nombre total d'octets de pices jointes rendus. Replace the above lines with: OBJECT_KLUANE_00C_NAME=MSExchange WEB

OBJECT_KLUANE_00C_HELP=Microsoft Outlook Web Access

COUNTER_1_00C_NAME=Objets transmetteurs de rendus

COUNTER_1_00C_HELP=Le nombre actuel d'objets transmetteurs de rendus.

COUNTER_2_00C_NAME=Corps de messages rendus

COUNTER_2_00C_HELP=Le nombre total de corps de messages rendus.

COUNTER_3_00C_NAME=Pices jointes rendues

COUNTER_3_00C_HELP=Le nombre total de pices jointes rendues.

COUNTER_4_00C_NAME=Octets de pices jointes rendus

COUNTER_4_00C_HELP=Le nombre total d'octets de pices jointes rendus.

Then run the SP1 Setup.exe.

If you are already facing this problem, edit the registry with REGEDT32, and then reinstall the Exchange Web counters.

1. Fixing the registry with REGEDT32
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Run REGEDT32. Navigate to the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CCS\Services\MSExchangeWEB\Performance

 Compute the Last Counter and Last Help values as follows:  LastCounter = FirstCounter + 8 LastHelp = FirstHelp + 8</ul> </li> Modify the registry values "Last Counter" and "Last Help" with the values computed above.</li> Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Perflib\009

(English counters were set properly by the Service Pack).</li> Edit the "Counter" value that is a multi-string value. Go to the last couple of strings and note the highest counter number. For example, if the last two lines look like the following, the LastCounter value should be 3400:

3400

Attachment Bytes Rendered

</li> Edit the "Help" value that is a multi-string value. Note the highest help value (last one).</li> Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Perflib

</li> Modify LastCounter and LastHelp with the values computed above.</li></ol>

2. Restoring Counters of MSExchangeWEB Service
Modify Ewsperf.ini, located in \server\setup\i386 of Exchange 5.5 SP1, so that all French counters are marked with the 00C language ID. You should now have the following lines: OBJECT_KLUANE_00C_NAME=MSExchange WEB

OBJECT_KLUANE_00C_HELP=Microsoft Outlook Web Access

COUNTER_1_00C_NAME=Objets transmetteurs de rendus

COUNTER_1_00C_HELP=Le nombre actuel d'objets transmetteurs de rendus.

COUNTER_2_00C_NAME=Corps de messages rendus

COUNTER_2_00C_HELP=Le nombre total de corps de messages rendus.

COUNTER_3_00C_NAME=Pices jointes rendues

COUNTER_3_00C_HELP=Le nombre total de pices jointes rendues.

COUNTER_4_00C_NAME=Octets de pices jointes rendus

COUNTER_4_00C_HELP=Le nombre total d'octets de pices jointes rendus.

Run the following commands:

UNLODCTR MSExchangeWEB

LODCTR EWSPERF.INI

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RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

<div class="status_section">

STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 Service Pack 1. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Keywords: kbbug kbpending KB192742

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