Microsoft KB Archive/243720

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Cannot Connect to Desktop After Upgrading to Windows 98

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Q243720

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The information in this article applies to:


 * Microsoft Windows CE versions 2.0, 2.1, 2.11, 2.12, 3.0 Professional Edition for the Handheld PC
 * Microsoft Windows CE versions 2.0, 2.1, 2.11, 2.12 for the Palm-size PC
 * Microsoft ActiveSync 3.0
 * Microsoft Windows CE Services versions 2.0, 2.1, 2.2

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SYMPTOMS
After you upgrade from Microsoft Windows 95 to Microsoft Windows 98, your Windows CE-based device may be unable to connect to your desktop computer.

The ActiveSync Status or Mobile Device window states "Waiting for Mobile Device to Connect." The Windows CE-based device displays "Retry 2," "Retry 3," and "Retry 4," and then stops attempting to communicate, indicated by a chirp sound.

Running the Get Connected Wizard in ActiveSync 3.0 indicates that "Setup can not tell which COM port you are using to connect your mobile device." Also listed are all of the available COM ports on the system and their status. The status of the COM port you are attempting to connect to is listed as "Available."

Also, Device Manager may not show any resource conflicts for the COM ports (indicated by a red X or a yellow exclamation point).

CAUSE
During the upgrade from Windows 95 to Windows 98, resources such as IRQs may have been reassigned among the devices. The symptoms described in this article can occur if the resources for the COM port that the Windows CE-based device is connected to are shared with another device.

Note that this behavior is the same as if you run the Get Connected Wizard in ActiveSync 3.0 when there is no Windows CE-based device connected to a COM port.

RESOLUTION
Use the Msinfo32.exe tool to determine if there are any conflicts listed under Hardware Resources and Conflicts/Sharing. If there are are conflicts with the COM port being used by the Windows CE-based device, either reconfigure the Windows CE-based device to connect on another free COM port, or resolve the resource conflict by manually assigning resources to the conflicting device.

Additional query words:

Keywords : kbenv kberrmsg kbhw wince

Issue type : kbprb

Technology :