Microsoft KB Archive/306289

= OEM Device Properties Dialog Box Custom Settings May Not Be Saved =

Article ID: 306289

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT 4.0 Service Pack 6
 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q306289



SYMPTOMS
When you change settings on the Custom tab in the Properties dialog box for an original equipment manufacturer (OEM) device, the settings may not be saved.

There may also be problems with device performance, for example, you may not be able to print.



CAUSE
This problem can occur if you do not first make changes to one or more of the standard OEM device properties.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date         Time   Version  Size     File name --  02-Oct-2001  11:02  0.2.0.0  109,328  Ps4ui.dll 02-Oct-2001 11:00  0.2.0.0  367,824  Pscript4.dll 02-Oct-2001 11:02  0.2.0.0  188,688  Uni4ui.dll 02-Oct-2001 11:01  0.2.0.0  163,152  Unidrv4.dll 02-Oct-2001 11:01  0.3.0.0  623,888  Unires.dll NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a (SP6a).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB306289

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