Microsoft KB Archive/135178

= Windows Disables Norton Desktop's Anti-Virus Program =

Article ID: 135178

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q135178



SYMPTOMS
When you install Windows, Setup removes the anti-virus program installed by Norton Desktop for Windows 2.0 from the Config.sys file, and the anti- virus program no longer runs.



CAUSE
This anti-virus program is a terminate-and-stay-resident program (TSR) that requires exclusive disk access. Exclusive disk access is prohibited in Windows.



RESOLUTION
Upgrade to the latest version of Norton Desktop for Windows.



MORE INFORMATION
Setup disables (remarks out) the Nav&.sys line in the Config.sys file.

Keywords: kb3rdparty kbprb KB135178

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