Microsoft KB Archive/119803

= Windows for Workgroups: Error 58 on Protocol 0 - (Non-ODI) =

Article ID: 119803

Article Last Modified on 9/23/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q119803



SYMPTOMS
When you start Windows for Workgroups, you receive one of the following error messages:

The following error occurred while loading protocol number 0.

Error 58: The network responded incorrectly.

-or-

Hardware failure error 5736



CAUSE
The RAMBIOS.SYS device driver in the CONFIG.SYS file can cause this error. RAMBIOS.SYS is an older driver used by video cards to control Flashc cards and allow for video RAM shadowing. It is not necessary on most 386 and higher computers.

Some network cards use the same RAM address as RAMBIOS.SYS, which causes the network card to fail when binding.

NOTE: You can also receive the above error message if you are using the HP Jet Direct Card and the device=HPVNPD.386 is removed or remarked out of the [386enh] section of the SYSTEM.INI file. For information on resolving this issue, contact Hewlett Packard (HP).



RESOLUTION
Open the CONFIG.SYS file in a text editor (such as the MS-DOS Editor) and remove the following line: device=c:\rambios.sys

Additional query words: rambios 3.11

Keywords: KB119803

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