Microsoft KB Archive/239531

= Streets 98 Error Message: Autmap6 Caused a General Protection Fault in Module  =

Article ID: 239531

Article Last Modified on 12/1/2004

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APPLIES TO


 * Microsoft Expedia Streets 98

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This article was previously published under Q239531



SYMPTOMS
When you attempt to print a map from Microsoft Expedia Streets 98, you may receive the following error message:

Autmap6 caused a general protection fault in module.



CAUSE
This behavior can occur if one of the following video adapters is installed in your computer.


 * Diamond Viper V550
 * STB nVidia ZXV, 8 MB AGP
 * STB Velocity 128



RESOLUTION
To work around this issue, use either of the following methods:

Configure Your Computer to Use a High Color (16 bit) Palette
To configure your computer to use a High Color (16 bit) palette:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Color Palette or Colors box, click High Color (16 bit).
 * 5) Click OK. If you are prompted to restart your computer, do so.

Reduce Graphics Hardware Acceleration
To reduce graphics hardware acceleration:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Performance tab, click Graphics.
 * 4) Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
 * 5) Click OK, and then click Close.
 * 6) When you are prompted to restart your computer, click Yes.

NOTE: If you encounter any problems after you reduce graphics hardware acceleration, follow these steps to restore graphics hardware acceleration to the original setting:

  Restart Windows in Safe mode. To do so, follow the appropriate steps for your operating system.

Microsoft Windows 95
Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

Microsoft Windows 98
Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.  When Windows starts in Safe mode, click OK. Repeat steps 1 through 6, but in step 4 move the Hardware Acceleration slider back to its original position.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm auto-map amap

Keywords: kberrmsg kbprint kbprb KB239531

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