Microsoft KB Archive/314094

= Error 2270 Is Described as &quot;Computer Name Could Not Be Added as a Message Alias&quot; for Messenger Service =

Article ID: 314094

Article Last Modified on 1/25/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q314094



For a Microsoft Windows 2000 version of this article, see 101355.



SYMPTOMS
During the startup process, you may see the following error message:

At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

Event Viewer shows Service Control Manager event ID 7024, which is described as &quot;The Messenger service terminated with service-specific error 2270.&quot;

When you run the net helpmsg command to get more information, you receive the following description of error 2270:

The computer name could not be added as a message alias. The name may already exist on the network.

EXPLANATION

A software error occurred.

ACTION

Contact technical support.



CAUSE
This behavior can occur if the computer's name is not unique on the network, for example, if the computer name is also a user name.

The Messenger service listens to the network for messages that are directed to a set of aliases. The list of aliases consists of the computer name, the user name of the current user, and any aliases that are added by using the net name command. If no users are logged on, the only alias that Messenger can listen to is the computer name. Therefore, during the startup process, the Messenger service adds the computer name as an alias to listen to. If this name already exists on the network because it was added on another computer, the Messenger service is unsuccessful in adding that name and does not start.



RESOLUTION
To resolve this behavior, rename the computer to a unique name. The next time you start the computer, the error message should not appear. To rename the computer, follow these steps:
 * 1) Click the Start button, and then click Control Panel.
 * 2) Double-click System, click the Computer Name tab, and then click Change.
 * 3) In the Computer name box, type a new name, click OK, and then click OK again.
 * 4) Restart the computer for the changes to take effect.



STATUS
This behavior is by design.

Keywords: kbnetwork kbprb kbfaq KB314094

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