Microsoft KB Archive/311225

= Encarta Stops Responding When You Play a Multimedia Clip =

Article ID: 311225

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2002 Deluxe Edition
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Encyclopedia 2002 Standard Edition

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This article was previously published under Q311225



SYMPTOMS
When you try to play an audio or video clip in one of the Microsoft Encarta programs listed at the beginning of this article, the program may stop responding (hang).

You may also see get the following Watson Error:

AppName: ENC2002

AppVer: 11.0.1013.809

ModName: Unknown

ModVer: 0.0.0.0

Offset: 009fd93e



CAUSE
This issue may occur if all the following conditions are true:
 * You install Microsoft Internet Explorer 6.0 on a computer on which Microsoft Windows Media Player 7 is not currently installed.
 * You configure Internet Explorer to play media content (you control media play by using the Media Bar).
 * You install one of the Microsoft Encarta programs that are listed beginning of this article.

When you configure Internet Explorer to play media content in the Media bar, it automatically installs Windows Media Player 7.1.

Version 7.01.00.3056 of Windows Media Player 7.1, which is included with some early releases of Microsoft Internet Explorer 6.0, is incompatible with the Microsoft Encarta 2002 programs.

To determine the version of Windows Media Player installed on your computer, follow these steps:
 * 1) Click Start, point to Programs, and then click Windows Media Player.
 * 2) On the Help menu, click About Windows Media Player.
 * 3) Note the number displayed next to Version.



RESOLUTION
Install the Media Player version on the Encarta CD, or download the latest version of Windows Media Player. To download Windows Media Player, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/download

Keywords: kbprb KB311225

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