Microsoft KB Archive/264660

= Visio2000: Error 100 When You Open a Saved Visio Drawing =

Article ID: 264660

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q264660



SYMPTOMS
When you open a saved Microsoft Visio drawing, you receive the following error message:

An error (100) occurred during the action Open File. - Visio cannot open the file because it's not a Visio file.

When you click OK, you receive the following error message:

Visio cannot open the file because it's not a Visio file.



CAUSE
This behavior can occur if either of the following conditions is true:
 * OLE is not reloaded when you resume from Suspend mode a laptop computer on which Visio is installed.
 * Your computer unexpectedly stops responding (hangs) or shuts down while you are working on a Visio drawing.



RESOLUTION
The information and shapes in a damaged (corrupted) drawing can seldom be recovered.

The best way to protect yourself against the data loss that results from a damaged drawing is to keep backup copies of your diagrams. As an alternate to keeping a separate backup copy, you can work with a copy of the Visio drawing, instead of the original. To do this, follow these steps:
 * 1) On the File menu, click Open.
 * 2) In the Open dialog box, select a drawing, and then click Copy option.
 * 3) Click OK.

NOTE: The Copy option opens a copy of the selected file under a new, generic name. You can edit the file and then choose File Save As to name and save it.

Microsoft has made available a supported, post-Visio 2000 SR-1 fix that corrects the potential Suspend mode problem. Microsoft Visio U.S. English or International English edition of SR-1 must be installed on each computer to which you apply this update. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

278261 Visio2000: Error 100 When You Open a Drawing After Abnormal Termination

IMPORTANT: This fix is preventative and does not recover a damaged or corrupted drawing.



Microsoft Support Options
If you cannot resolve this issue, several support options are available to assist you.

Quickly Find Answers Yourself Online
Use Microsoft Online Support to search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search.

To begin your search, browse to the following Web site:

http://www.microsoft.com/support/

Microsoft Product Support
Contact a Microsoft Product Support professional to assist you with troubleshooting problems.

For more information about obtaining help with troubleshooting Microsoft Windows, click Help Topics on the Help menu in Windows Explorer. On the Contents tab, double-click to open the Troubleshooting book. Then double-click to open the Contact Microsoft Technical Support book to view your support options.

For more information about obtaining help with troubleshooting Microsoft Visio, click About Microsoft visio on the Help menu, and then click Tech Support.

For additional information about Microsoft support services, please click the article number below to view the article in the Microsoft Knowledge Base:

102344 Microsoft Product Support Options Q&A

Microsoft Solution Providers
Microsoft Solution Providers are independent organizations that have teamed with Microsoft to use technology to solve business problems for companies of all sizes and industries.

To locate a Microsoft Solution Provider in your area in the U.S. and Canada, call the Microsoft Sales Information Center at (800) 426-9400. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

http://www.microsoft.com/worldwide/

Additional query words: prb corrupted garbage hangs freeze frozen lock locked troubleshoot tshoot visio cannot open the file because it s not a

Keywords: kberrmsg kbprb KB264660

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