Microsoft KB Archive/255170

= SMS: Remote Reboot Fails on Windows 95 at High Resolutions =

Article ID: 255170

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition, when used with:
 * Microsoft Windows 95
 * Microsoft Systems Management Server 2.0 Service Pack 1, when used with:
 * Microsoft Windows 95

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This article was previously published under Q255170



SYMPTOMS
A Microsoft Windows 95 client may not accept the remote reboot command from the Administrator UI if the desktop size is set at or above 1024x768. The computers remain indefinitely at the following screen:

Windows is now shutting down



CAUSE
The Remote Reboot utility within Systems Management Server Remote Tools generates a remote API call to request the reboot. This has been known to occur on systems with but not limited to the Intel 810 and Matrox Millennium II AGP display adapters.



WORKAROUND
The client desktop resolution must be reduced to a setting of 800x600 or less. Such settings still offer high color, while allowing the remote reboot to function.

This behavior does not occur on Microsoft Windows 98 or Microsoft Windows NT 4.0 clients.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms

Keywords: kbbug kbclient kbconfig kbinterop kbnofix kbremoteprog kbsmsadmin KB255170

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