Microsoft KB Archive/185038

= XCLN: Message Recall Failure when Recalling a Message =

Article ID: 185038

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q185038



SYMPTOMS
When you attempt to recall a message sent to one or more Microsoft Exchange Server users, you may receive a message containing the following:

  From: Sent:  Monday, April 20, 1998 1:23 PM   To:    Subject: Message Recall Failure:

Your message

To: ServerA-Recipients;ServerB-Recipients;ServerC-Recipients; Subject:  Test Message Sent:  4/4/98 5:00 PM

could not be recalled on 4/20/98 9:45 AM.



CAUSE
The recipient has deleted the message you are attempting to recall.



MORE INFORMATION
The above message recall failure notification may be received if the recipient of the original message has permanently deleted the message before the sender has recalled the message.

You may get the message recall failure notification a long time after you recall the message. Consider the following example. User1 sends a message to User2 on January 1, 1998. Then User1 recalls the message on January 2, 1998. However, User1 doesn't receive a message recall failure notification from User2 until February 1, 1998.

The above situation can occur if User2 has a Personal Folder (.pst file) as the default mail delivery location. This will cause the message from User1 to be automatically delivered to the .pst file. Now if User2 permanently deletes this message and then logs out of the client, the recall message from User1 will not be processed until User2 logs back onto the client. If User2 goes on vacation and does not log onto the Exchange Server computer until February 1, 1998, the recall message will be received by User2 on February 1, and since User2 had permanently deleted the message from User1, a message recall failure notification will be sent to User1 on Feb 1.

Additional query words: 8.5

Keywords: kbinfo KB185038

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