Microsoft KB Archive/945386

= Error message when you start Groove 2007: &quot;Up-to-date revocation status for the identity’s certificate is unavailable&quot; =

Article ID: 945386

Article Last Modified on 12/19/2007

-

APPLIES TO


 * Microsoft Office Groove 2007

-



SYMPTOMS
When you start Microsoft Office Groove 2007, you may receive an error message that resembles the following:

Login Problem for Groove

Certification validation error for identity “ ”:

Up-to-date revocation status for the identity’s certificate is unavailable.

Reconnect your device to the Internet to retrieve the latest revocation status or select a new valid certificate.

When this issue occurs, you cannot access your Groove account.



CAUSE
This issue occurs if all the following conditions are true:
 * Your Groove account requires a certificate for authentication.
 * You do not have a connection to the Internet when you start Groove 2007.
 * The temporary Internet files that are stored on the computer were deleted after Groove 2007 was last started.



RESOLUTION
To resolve this issue, connect to the Internet to download a certificate revocation list (CRL).



MORE INFORMATION
If your Groove account requires a certificate for authentication, you cannot access your Groove account without a valid CRL. Microsoft Internet Explorer stores the CRL in the Temporary Internet Files folder. By default, temporary Internet files are stored in the \Documents and Settings\ \Local Settings\Temporary Internet folder. Groove 2007 uses the CRL to validate certificates for authentication. Therefore, you will be unable to access your Groove account if you cannot download a new CRL after you delete the temporary Internet files.

Keywords: kbtshoot kberrmsg kbprb KB945386

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.