Microsoft KB Archive/212922

= OL2000: ErrMsg: "An error has occurred. Unable to import certificate." =

Article ID: 212922

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q212922



SYMPTOMS
When you attempt to import a digital ID certificate, you may receive the following error message:

An error has occurred. Unable to import certificate.

-or-

An error occurred while trying to import security information.



CAUSE
You are attempting to import a high-encryption (128 bit) certificate while using a version of Microsoft Internet Explorer earlier than version 5.0.



RESOLUTION
Run Microsoft Office Setup and upgrade to Internet Explorer to version 5.0.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about security, please see the following article in the Microsoft Knowledge Base:

195477 OL2000: Encryption and Message Security Overview

Additional query words: OL2K

Keywords: kbbug kbpending KB212922

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