Microsoft KB Archive/260121

= PC NTMMTA: Setup Does Not Work on Windows 2000 Server and Windows 2000 Advanced Server =

Article ID: 260121

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Mail Multitasking Message Transfer Agent 3.2a
 * Microsoft Mail for PC Networks 3.5
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q260121





SYMPTOMS
When you install the Microsoft Mail Multitasking MTA for Windows NT (NTMMTA) on a computer that is running Windows 2000 Server or Windows 2000 Advanced Server, you may receive the following error message

Setup has encountered a problem.

Please report File=COMMON\INFO1.C, Line= to Microsoft Product Support Services.

where  is the line number (for example, 251). The exact line number will vary.

A dialog box is displayed that informs you that the NTMMTA installation did not finish successfully, and then the installation stops.



CAUSE
This problem can occur because the NTMMTA setup checks for Microsoft Windows NT Server version 3.51 before the NTMMTA setup proceeds to the file coping process. Other versions of Windows are automatically rejected.

NOTE: The NTMMTA is not supported on the Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT for Workstations platforms.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in Microsoft Mail Multitasking MTA for Windows NT, Version 3.5.

Additional query words: FAILED

Keywords: kbbug kbfix kbqfe KB260121

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