Microsoft KB Archive/821448

= Description of the Office XP post-Service Pack 2 hotfix package: May 24, 2003 =

Article ID: 821448

Article Last Modified on 8/26/2006

-

APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Developer Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

-





SUMMARY
''Microsoft has released the Office XP post-Service Pack 2 hotfix package for Microsoft Office XP. This article describes the following items about the hotfix package:''


 * Issues that are fixed by the hotfix package
 * Prerequisites for installing the hotfix package
 * Whether you must restart your computer after you install the hotfix package
 * Whether the hotfix package is replaced by any other hotfix package
 * Whether you must make any registry changes to use one or more of the hotfixes in the package
 * The files that are contained in the hotfix package



Article contents

 * INTRODUCTION
 * Issues that are fixed by the hotfix package
 * MORE INFORMATION
 * Service pack information
 * Hotfix information
 * Prerequisites
 * Restart information
 * Hotfix replacement information
 * Registry information
 * Hotfix file information
 * REFERENCES



INTRODUCTION
This article describes the Microsoft Office XP issue that is fixed in the Office XP post-Service Pack 2 hotfix package that is dated May 24, 2003.

back to the top

Issues that are fixed by the hotfix package
The following issue is fixed in this hotfix package, but it was not previously documented in a Microsoft Knowledge Base article:   When you create a new document that is based on a user-created template in a Microsoft Office XP program, such as Microsoft Word 2002, the Office XP program may quit unexpectedly, and you receive an error message that is similar to the following:

Microsoft  has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature: Application name Application version  Module name  Module version  Offset

Winword.exe      10.0.4524.0          Mso.dll      10.0.4219.0     004787f5 This problem may occur when all the following conditions are true:  Your default template location contains a subfolder whose name is the same as that of a built-in Office template folder, such as the Publications folder. There are many user-created templates in the subfolder. The built-in Office templates are installed in the subfolder.

Note This issue may occur more frequently if you install at least one Microsoft Office XP Language Pack. </ul>

back to the top

<div class="moreinformation_section">

Service pack information
This problem was first corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack

back to the top

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

back to the top

Prerequisites
 The optimized version of this hotfix is a post-Office XP Service Pack 2 (SP2) hotfix. To install the hotfix, you must have Office XP SP2 installed.

For additional information about Office XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

</li> The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or a later version.

For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0

</li> The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 1 (SP1). However, Microsoft has not tested this fix on Office XP SP1 to the same extent as on Office XP Service Pack 2. If you install this hotfix on a computer with Office XP SP1 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.</li></ul>

back to the top

Restart information
You do not have to restart your computer after you apply this hotfix.

back to the top

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

back to the top

Registry information
You do not have to create or to modify any registry keys to use any hotfixes that are contained in this package.

back to the top

Hotfix file information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Size        File name ---  24-May-2003  05:42  10,142,008  Sharedff.msp (full-file/administrative) 24-May-2003 03:53   3,951,312  Sharedop.msp (optimized) After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Version      Size       File name -  23-May-2003  09:38  10.0.5320.0  9,939,528  Mso.dll Note For more information about how to install this hotfix, see the Readme.txt file that is included in the package.

back to the top

<div class="references_section">