Microsoft KB Archive/290027

= POP headers deleted if you switch delivery location from PST to Exchange store =

Article ID: 290027

Article Last Modified on 3/27/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q290027



SYMPTOMS
You download Post Office Protocol (POP3) headers to a personal folders file (.pst file) and then change the default mail delivery location to a Microsoft Exchange Server mailbox. Then, you double-click a downloaded header in the .pst file. When you do this, you receive the following error message:

&quot;Can't open this item. Operations on message headers cannot be performed in this folder. All message headers in this folder will be deleted.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

300975

The message headers are then deleted from the .pst file.



CAUSE
This problem can occur because Microsoft Outlook looks for downloaded headers in the default delivery location. However, this location changed since you downloaded the headers.



WORKAROUND
To work around this problem, download the POP3 message headers again to the new delivery location. To do this, follow these steps:
 * 1) On the Tools menu, click Send/Receive.
 * 2) Click Work With Headers.
 * 3) Click Download Headers From.
 * 4) Select the POP3 account that you want to download headers from, and then click OK.

The messages can then be marked for download or deletion.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: ol12 ol2007

Keywords: kbofficealertid kbbug kberrmsg kbnetwork kbpending KB290027

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