Microsoft KB Archive/221242

= OL98: Does Not Remove Schedule+ Data from Server When Installed from an ODK Package =

Article ID: 221242

Article Last Modified on 9/2/2005

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 98 Deployment Kit

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This article was previously published under Q221242



SYMPTOMS
The Outlook 98 Deployment Kit allows users to build Outlook packages with preconfigured options. Two of the options you can configure are to Import Microsoft Schedule+ data into the Outlook calendar, and remove the Schedule+ data from the Microsoft Exchange Server. If you select these two options in your package, users who install the package may end up with duplicate appointments.

The duplicate appointments will occur if a user installs a package multiple times and logs into the same mailbox. This can be done by reinstalling the package on the same computer, or installing the package on two separate computers and logging in to the same mailbox from each computer.



CAUSE
The first time Outlook is run, the "First Run" code is executed. This code will look at some of the settings configured in the ODK. There was a logic error that prevented the removal of the Schedule+ data from the Exchange Server.

If a user installs an ODK package a second time, the Schedule+ data will be imported a second time since it was not deleted from the server.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Outlook 98



WORKAROUND
Start Outlook with the /CleanSchedPlus command switch.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 98.

Keywords: kbbug kbfix kbqfe KB221242

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