Microsoft KB Archive/96257

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Inserting EPS Graphic Causes a Not Present or GP Fault

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Q96257

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c

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SUMMARY
If you are using a Radius pivot monitor video driver earlier than version 1.05, one of the following error messages occurs when you insert an encapsulated PostScript (EPS) graphic image:

MS Word caused a Not Present Fault in Module RAD7688P.DRV.

MS Word caused a General Protection Fault in Module RADxxxx?.DRV.

Note: In the above error message, &quot;x&quot; is a number and &quot;?&quot; is a character.

These errors do not occur if you insert an image in Windows metafile format (WMF) or tagged image file format (TIF).

MORE INFORMATION
Radius, Inc., has released version 1.05 of the video driver (Radius part number 630-0351-05), which corrects this problem. You can download this driver from the Radius bulletin board at (408) 954-1689. The bulletin board supports 1200, 2400, or 9600 baud rates with 8 data bits, 1 stop bit and no parity. For more information or to receive this video driver by mail, call Radius at (408) 434-1012.

The Radius products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 2.00a 2.00a-CD 2.00b 2.00c gpf gp fault win31 3.10 winword

Keywords : kbconversion

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