Microsoft KB Archive/838231

= FIX: A blank page is returned when you request a Content Management Server 2002 resource that you do not have permissions to access =

Article ID: 838231

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Content Management Server 2002
 * Microsoft Content Management Server 2002

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SYMPTOMS
When you try to request a Microsoft Content Management Server resource that you do not have permissions to access, a blank page may be returned instead of the Microsoft Internet Information Services (IIS) custom 401 HTTP error page.



CAUSE
This problem occurs when you configure IIS, and you have Anonymous access enabled and Integrated Authentication access disabled. When these conditions are true, Content Management Server will handle the request and returns a Content Management Server custom 401 HTTP error page. The Content Management Server custom 401 HTTP error page does not have a body and is displayed as a blank page in Microsoft Internet Explorer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must first install Content Management Server 2002 Service Pack 1 (SP1).

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --    25-Feb-2004  23:41  5.0.2523.0         82,944  Reauthfilt.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix changes the way that Content Management Server returns a 401 HTTP error page when Anonymous access is enabled and Integrated Authentication is disabled. Therefore, when this problem occurs, Content Management Server now lets IIS return the custom 401 HTTP error page that was configured in IIS. This change enables administrators of Content Management Server-based Web sites to create a custom 401 HTTP error page that can redirect the user to a logon page or to display a friendly error message in the body of the page.

For more information about customizing HTTP error messages in IIS, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn2.microsoft.com/en-us/library/ms525983.aspx

Keywords: kbqfe kbhotfixserver kbbug kbfix kbcontentmgtserv2002presp2fix KB838231

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