Microsoft KB Archive/222430

= OL2000: (IMO) FaxErr: "Error return code from CreateNamePipe=231" =

Article ID: 222430

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q222430



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you send a fax in Outlook using Symantec Fax Starter Edition, you may receive the following error message:

Symantec Fax Starter Edition Port Starter

Error return code from CreateNamePipe=231

When you click OK, the first error is followed by a blank error message dialog box with the following title:

The Fax Receiver failed to start.



CAUSE
This problem can occur when Microsoft Office is installed with a path name over 80 characters long. Installing Office programs to run from a network server may produce a long path name. If you install Office to run all programs from the server, but run Outlook from your computer, you can still encounter this problem.



RESOLUTION
Install Office to a location with a shorter path name.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Symantec Fax Starter Edition is not supported in a run from network configuration. If you want to use Symantec Fax Starter Edition, you must install it on your computer rather than attempt to use it from a server.

Additional query words: OL2K

Keywords: kbbug kbpending KB222430

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