Microsoft KB Archive/235346

= Windows Media Player Causes Blue-Screen Error Message with Incorrect Modem Drivers =

Article ID: 235346

Article Last Modified on 8/29/2001

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APPLIES TO


 * Microsoft Windows Media Player 6.2

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This article was previously published under Q235346



SYMPTOMS
When you play content with Windows Media Player, you may receive the following error message on a blue screen:

Invalid page fault in module: kernel32.dll at 015f:bff766f6.



CAUSE
This problem can occur if you have incorrect modem drivers installed for your modem.



RESOLUTION
Contact your modem vendor to make sure that you have the correct drivers installed.

Keywords: kbprb KB235346

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