Microsoft KB Archive/306016

= &quot;Error file name GFVXD(01) + 00002F13 Error: OE:0028:C15E2953 installing &quot; error message when you install an Office XP program =

Article ID: 306016

Article Last Modified on 12/4/2007

-

APPLIES TO


 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Streets & Trips 2002 Standard Edition
 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition

-



This article was previously published under Q306016



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you try to install one of the programs listed in the &quot;Applies To&quot; section of this article, you may receive one of the following error messages where  is the name of the program that you are trying to install:

Error file name GFVXD(01) + 00002F13 Error: OE:0028:C15E2953 installing

Blue Screen Fatal Exception 0e in MCSCAN32



CAUSE
This behavior can occur if CyberWarner is installed and is running on your computer at the time that you try to install one of the Microsoft Office programs listed in the &quot;Applies To&quot; section of this article.



RESOLUTION
To resolve this issue, use one of the following methods.

Remove CyberWarner from the StartUp Group

 * 1) Restart your computer.
 * 2) Right-click Start, and then click Explore to start Microsoft Windows Explorer.
 * 3) In the Folders pane, click the plus sign (+) next to the Windows folder.
 * 4) In the Windows folder, click the plus sign (+) next to Start Menu, and then double-click StartUp.
 * 5) Right-click CyberWarner, and then click Delete.

NOTE: This removes CyberWarner from the StartUp group. CyberWarner no longer runs automatically when you start your computer.
 * 1) Install the Office program you want.

Disable CyberWarner and Install the Office Program

 * 1) Restart your computer.
 * 2) Locate the CyberWarner icon among the StartUp program icons, usually located next to the Clock.
 * 3) Right-click the CyberWarner icon, and then click Disable.
 * 4) Install the Office program you want.

After the installation is complete and the computer restarts, CyberWarner automatically starts running again.

Prevent CyberWarner from Loading on Startup

 * 1) Click Start, and then click Control Panel.
 * 2) Double-click the CyberWarner icon.
 * 3) Click to clear the Load CyberWarner on startup check box.
 * 4) Close the CyberWarner window, and then close Control Panel.
 * 5) Restart Windows.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: front page prb OFFXP ACC2002 XL2002 FP2002 OL2002 PUB2002 PPT2002 WD2002 fatal exception 0e

Keywords: kbsetup kbtshoot kberrmsg kbprb KB306016

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.