Microsoft KB Archive/146871

Bob Setup Error: Can’t Decompress File or Corrupt File

PSS ID Number: Q146871 Article last modified on 06-05-1996

1.00 1.00a

WINDOWS

=
========================================================= 1.00 1.00a WINDOWS kbsetup kbusage kberrmsg kbprb kbtshoot

= SYMPTOMS =

When you run Bob Setup, you receive an error message similar to the following:

The compressed file d:.cab cannot be decompressed and may be corrupt.

= RESOLUTION =

To end the error message, try one of the following troubleshooting procedures. Attempt Bob Setup again. If the error message continues, try another troubleshooting procedure:

- Turn off CD-ROM caching.   Make approximately 45 MB of hard drive space available. This makes room for the Bob program files (38 MB) and extra working space. NOTE: Compressed drives only estimate the amount of free space available and may need even more than a reported 45 MB available.   Free up memory. 

NOTE: Bob requires 8 MB of physical RAM, with approximately 5,500k free extended memory before starting Windows.

= MORE INFORMATION =

Turning Off CD-ROM Caching
Use the steps below for your version of Windows.

Windows 3.1
  Open the following file in a text editor, such as Microsoft Notepad: C:.bat where C: is the hard drive where you installed Windows.   Look for a line that contains the text Smartdrv. At the end of this line, add “/u” (without the quotation marks). For example, C:.exe /u   Save the Autoexec.bat file and restart your computer. 

Windows 95
If you are using Windows 95, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q140583 TITLE : How To Configure CD-ROM Caching For Windows 95

NOTE: If you are using other disk-caching software or hardware, consult your documentation for information about disabling CD-ROM caching.

Checking Amount of Memory Available
Use the instructions below for your version of Windows:

Windows 3.x
  Exit Windows. </li>  At the MS-DOS prompt, type the following command, and then press ENTER key: mem </li>  Make a note the figure for extended memory available or free. It should be at least 5,500k. To free up more, remove unnecessary device drivers or TSRs from the Config.sys or Autoexec.bat files. For more information about how to accomplish this task in MS-DOS, see your Windows printed documentation or online Help. </li>  Start Windows with the command “Win /s” for Windows 3.1 or “Win /d:t” for Windows for Workgroups 3.11. For example, if you are using Windows for Workgroups, type the following at the MS-DOS command prompt: Win /d:t </li>  On the Help menu in Program Manager, click About. </li>  Note the memory available. This is the amount of available physical RAM memory. This number should be at least 5,000k. To free up more memory, remove items from your StartUp group or from the Win.ini load= and run= lines. For more information about how to accomplish this task in MS-DOS, see your Windows printed documentation or online Help. </li></ol>

Windows 95
<ol style="list-style-type: decimal;">  Double-click My Computer. </li>  On the Help menu, click About Windows 95. </li>  Note the amount shown for Physical Memory Available to Windows. This should be at least 5,000k. To free up more, remove unnecessary device drivers or TSRs from Config.sys and Autoexec.bat (especially SmartDrive, which is not needed for Windows 95). For more information about how to accomplish this task in Windows, see your Windows printed documentation or online Help. </li></ol>

KBCategory: kbsetup kbusage kberrmsg kbprb kbtshoot KBSubcategory: B_Setup

= Additional reference words: kids, w_bob, decompressed 1.00 1.00a =

Keywords : B_Setup Version : 1.00 1.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.