Microsoft KB Archive/840470

= The Microsoft Exchange MTA Stacks service cannot start after you install Exchange Server 2003 =

PSS ID Number: 840470

Article Last Modified on 3/9/2005

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The information in this article applies to:


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
The Microsoft Exchange MTA Stacks service cannot start on a Microsoft Exchange Server 2003 computer, and the following events may appear in the application event log:Event Type: Error

Event Source: MSExchangeMTA

Event Category: Field Engineering

Event ID: 9405

Description: An unexpected error has occurred which may cause the MTA to terminate.

Error: Init Routing API returned error -1073478776. [BASE MAIN BASE 1] (16) Event Type: Error

Event Source: MSExchangeMTA

Event Category: Directory Access

Event ID: 137

Description: A fatal directory error occurred. Change to the maximum logging level for more details. [MTA MAIN BASE 1 12] (16)

If MSExchangeTransport diagnostics logging is set to Maximum, the following additional event may appear:

Event Type: Error

Event Source: MSExchangeTransport

Event Category: Routing Engine

Event ID: 913

Description: Routing information in the Directory Service is either corrupt or incomplete. Process Id: 1760 Process location: C:\WINDOWS\system32\inetsrv\inetinfo.exe ComponentDN: CN=CNA,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=cnaroot,DC=com



CAUSE
This issue typically occurs when the Microsoft Active Directory directory service configuration is incomplete. The Active Directory configuration may be incomplete because multiple instances of the Exchange 2003 Setup.exe program are running. You may have multiple instances of the Exchange 2003 Setup.exe program running if you used the /chooseDC switch on different servers in the same domain or in the same forest. In this case, an additional instance of the Exchange 2003 Setup.exe program may be launched before the first Exchange 2003 server installation has been completed.

Note Microsoft recommends that you establish your first Exchange 2003 administrative group and your first Exchange 2003 server before you use the Setup.exe program with the /chooseDC switch to add additional Exchange 2003 servers to an administrative group.



RESOLUTION
To resolve this issue, follow these steps:  Remove Exchange 2003 from all servers by using the Setup.exe program.

The Exchange 2003 Setup.exe program is located in the i386 folder on the Exchange Server 2003 CD. For additional information about how to use the Setup.exe program to remove Exchange, click the following article number to view the article in the Microsoft Knowledge Base:

833396 How to remove Exchange Server 2003 from your computer

 Remove the Exchange 2003 organization from Active Directory by using the Setup.exe program with the /removeOrg switch.

For example, type setup /removeOrg . Remove Microsoft Internet Information Services (IIS) and ASP.NET. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.  In Control Panel, click Add or Remove Programs, and then click Add/Remove Windows Components. In the Windows Components Wizard, click to clear the Internet Information Services (IIS) check box and the ASP.NET check box. Click Next, and then follow the remaining instructions in the wizard to remove these components.</li> Restart the computer.</li></ol> </li> Re-install IIS by using Add/Remove Windows Components in Control Panel, and then reinstall ASP.NET.

To obtain ASP.NET, visit the following Microsoft Web site:

http://asp.net/

</li> From the Exchange 2003 Setup CD, run the Setup.exe program with the /forestprep switch to add the Exchange forest objects in Active Directory. For example, type setup /forestprep .</li> From the Exchange 2003 Setup CD, run the Setup.exe program with the /domainprep switch to add the Exchange domain Schema objects in Active Directory. For example, type setup /domainprep .</li> From the Exchange 2003 Setup CD, run the Setup.exe program to re-install Exchange 2003.</li></ol>

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