Microsoft KB Archive/249254

= Map Images May Not Print Properly When Using Internet Explorer =

Article ID: 249254

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01

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This article was previously published under Q249254



SYMPTOMS
When you use Internet Explorer to print a map from a Web site while you are online, the map may not print properly.



CAUSE
This behavior can occur if you install and use a PostScript printer driver for your printer.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack



WORKAROUND
To work around this issue, use any of the following methods.

Method 1: Save the File to the Hard Disk or Floppy Disk
Save the image to the hard disk or to a floppy disk, and then try to print the image. To do this, follow these steps:
 * 1) Right-click the image (map), and then click Save Picture As.
 * 2) In the File name box, type a file name for the file.
 * 3) In the Save in box, click a folder in which you want to save the file, and then click Save.
 * 4) Open the folder, and then double-click the file to open it in Internet Explorer.
 * 5) On the File menu, click Print.

Method 2: Install Another Print Driver or Try a Non-PostScript Printer Driver

 * 1) Uninstall the printer driver. (For Hewlett-Packard printer drivers, rename the hp*.* files in the Windows and Windows\System folders. You may have to restart your computer if you receive file-sharing violation error messages.)
 * 2) Install the Windows 98 in-the-box printer drivers.

NOTE: For printers for which no in-the-box printer drivers are supplied, install a non-PostScript printer driver for your printer. If there is not a non-PostScript printer driver for your printer, try using a printer driver for another printer. For example, if you print to an HP 4000 Series printer using an HP 4000 Series PS printer driver, install an HP LaserJet 4 printer driver from Windows, and try to print the map again.

Method 3: Use the Printable Map Feature
Use the Printable Map feature on the Yahoo Web site. This feature is only available if you use Internet Explorer 5.01 with Microsoft Windows 95 or Microsoft Windows 98. For additional information about the Printable Map feature, please click the following link to view Yahoo Web site:

http://www.yahoo.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.



MORE INFORMATION
This behavior is known to occur when you print a map from either of the following Web sites:

http://roadmaps.lycos.com

http://maps.yahoo.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: pscript 2nd

Keywords: kbbug kbfix kbprint kbenv kb3rdparty KB249254

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