Microsoft KB Archive/889497

= The installation wizard does not automatically start when you insert the installation CD for Office 2003 Professional Edition or for Office 2003 Standard Edition =

Article ID: 889497

Article Last Modified on 2/10/2006

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APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Office Excel 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Word 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Access 2003

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SYMPTOMS
When you insert the Microsoft Office 2003 Standard Edition installation CD or the Microsoft Office 2003 Professional Edition installation CD into your CD drive, one or more of the following symptoms may occur:
 * The Office 2003 installation wizard does not automatically start.
 * A window appears that displays the contents of the installation CD.



CAUSE
You may have a trial version of Office 2003 Standard Edition or of Office 2003 Professional Edition installed on your computer that is conflicting with the installation of the full copy of the Office 2003 software.



RESOLUTION
To resolve this issue, remove the trial version of Office 2003 Standard Edition or of Office 2003 Professional Edition from your computer. Then, try to install the full copy of Office 2003 Standard Edition or of Office 2003 Professional Edition by using the installation CD. To do this, follow these steps:  Verify that a trial version of Office 2003 is installed on your computer. For additional information about how to determine whether a trial version of Microsoft Office 2003 is installed on your computer, click the following article number to view the article in the Microsoft Knowledge Base:

826215 How to determine if you have installed a trial version of Office 2003

Note If a trial version of Office 2003 is not installed on your computer, these steps will not resolve your issue.

 Click Start, click Run, type appwiz.cpl, and then click OK. In the list of currently installed programs, click Microsoft Office Professional Edition 2003 or Microsoft Office Standard Edition 2003, and then click Remove. Insert your Office 2003 Standard Edition or Office 2003 Professional Edition installation CD, and then follow the instructions to install the program.

Keywords: kbsetup kbtshoot kbprb KB889497

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