Microsoft KB Archive/194958

= XCLN: Unable to Open Macintosh PowerPoint 98 Attachments =

Article ID: 194958

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook 8.0 Exchange Server Edition for Macintosh

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This article was previously published under Q194958



SYMPTOMS
When you use the Outlook client for the Macintosh to open a PowerPoint attachment created using Microsoft Office 98 for the Macintosh, the file will not open and you receive the following error message:

The document could not be opened, because the application

program that created it could not be found. Could not find a

translation extension with appropriate translators.

Also, the icon of the attachment is a generic file icon rather than the normal PowerPoint presentation icon.



CAUSE
Microsoft Office 98 for the Macintosh introduced a new file type for PowerPoint 98 that was not previously mapped by the Outlook Macintosh clients.



RESOLUTION
To resolve this problem, apply the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining Exchange Server 5.5 Service Pack 1, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain Exchange Server 5.5 Service Pack 1



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0.

Keywords: kbbug kbfix KB194958

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