Microsoft KB Archive/317121

= XCON: An Access Violation Occurs in the IISAdmin Service When You Shut Down the Exchange Services Under Stress =

Article ID: 317121

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q317121





SYMPTOMS
On an Exchange 2000 Server computer, an access violation may occur in the IISAdmin service when you try to shut down the Exchange services under a heavy load.

If the correct symbols are installed on the computer, a DrWatson.log file or the corresponding User.dmp file may contain the following call stack:

ChildEBP RetAddr 2171fee4 5e7a1e22 pop3svc!POP3_SERVER_INSTANCE__OnDisconnect+0x9 2171fefc 5e7a1cc5 IISIF!IFCONN__DisconnectClient+0x41 2171ff10 5e7a1c0c IISIF!IFCONN__HrDisconnectNoRelease+0xf4 2171ff1c 5e7a1dae IISIF!IFCONN__HrDisconnect+0xc 2171ff34 5e7a1689 IISIF!OnQueuedDisconnection+0x76 2171ff4c 686287ab IISIF!NetIfCompletionRoutine+0x30 2171ff80 68628aa8 LSATQ!AtqpProcessContext+0x262 2171ffb4 77e8758a LSATQ!AtqPoolThread+0x1a8 2171ffec 00000000 KERNEL32!BaseThreadStart+0x52



CAUSE
This problem occurs because of there is not enough thread safety around the configuration objects.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Post Office Protocol version 3 (POP3)

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Additional query words: crash

Keywords: kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB317121

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