Microsoft KB Archive/936137

= Error message when you update the Zune device firmware: &quot;Zune software cannot save the sync settings because your Zune device is full. Delete some unneeded files on your Zune device and then try again.&quot; =

Article ID: 936137

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune software

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SYMPTOMS
When you update the Zune device firmware, you receive the following error message in the Zune software:

Zune software cannot save the sync settings because your Zune device is full. Delete some unneeded files on your Zune device and then try again.



CAUSE
This problem occurs because there is insufficient space on the hard disk of your computer.

Note The path to which the .cab file for the update is downloaded depends on which operating system is installed:
 * Windows XP

C:\Documents and Settings\ \Local Settings\Application Data\Microsoft\Zune
 * Windows Vista:

C:\Users\ \AppData\Local\Microsoft\Zune



THINGS TO TRY
 Free some space on your computer's hard disk. To determine how much space is available on the hard disk, click Start, click My Computer, and then point to the hard disk. The total disk capacity and the free space will appear in a tooltip.

To free more space, use the Disk Cleanup utility. Disk Cleanup lists all the temporary files, the Internet cache files, and the unnecessary program files that you can delete. You can direct Disk Cleanup to delete some or all these files.

To use Disk Cleanup, follow these steps:  Windows Vista: Click Start, type disk cleanup in the Start Search box, and then click Disk Cleanup in the Programs list. Windows XP: Click Start, click Run, type cleanmgr, and then click OK.  Restart the Zune software. To do this, follow these steps:  Click the Close button in the upper-right corner of the Zune software window to exit the program. Restart the Zune software, and then try to update the firmware again.</li></ol> </li></ol>

Keywords: kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB936137

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