Microsoft KB Archive/268014

= SMS: Error Message on a Blue Screen After You Upgrade to SMS 2.0 SP2 =

Article ID: 268014

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q268014



SYMPTOMS
When you upgrade a client computer to System Management Server (SMS) 2.0 Service Pack 2 (SP2) on a computer running Windows NT 4.0 and using NeoMagic video drivers, you may receive an error message on a blue screen.



CAUSE
This problem can occur if video acceleration is enabled on the computer.



WORKAROUND
To work around this problem:
 * 1) Remove NeoMagic from the list of accelerated drivers

-or-
 * 1) Start the laptop computer in VGA mode, and then reinstall the service pack.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This problem has also been reported on computers that have the same configuration mentioned in the &quot;Symptoms&quot; section when Microsoft NetMeeting is installed. For additional information about this problem, click the article number below to view the article in the Microsoft Knowledge Base:

264627 SMS: Video Acceleration and NetMeeting Cause Error Message

Additional query words: prodsms

Keywords: kb3rdparty kbbug kbdriver kbpending KB268014

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