Microsoft KB Archive/937278

= Error message when multiple processes access a file that is in an NFS shared folder on a Windows Server 2003 R2-based computer that has Client for NFS installed: &quot;STOP 0x00000027&quot; =

Article ID: 937278

Article Last Modified on 12/12/2007

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APPLIES TO


 * Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Standard x64 Edition
 * Microsoft Windows Server 2003 R2 Enterprise x64 Edition
 * Microsoft Windows Server 2003 R2 Datacenter x64 Edition

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SYMPTOMS
When you access a file that is in a Network File System (NFS) shared folder on a Windows Server 2003 R2-based computer that has Client for NFS installed, the system stops responding. Eventually, you may also receive the following Stop error message:

STOP 0x00000027

RDR_FILE_SYSTEM

This problem occurs when the following conditions are true:
 * Windows Server 2003 R2 runs on a computer that has more than one CPU.
 * Multiple processes access the file on the NFS shared folder at the same time. The NFS shared folder is accessed through a symbolic link.
 * The NFS shared folder is hosted on a HP-UX computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must be running Windows Server 2003 R2.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 R2 with Service Pack 2, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: bsod bluescreen bugcheck crash 0x27

Keywords: kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe KB937278

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