Microsoft KB Archive/839421

= You receive a &quot;SmarteSECURE has trapped a windows resource error&quot; error message when you start Dungeon Siege: Legends of Aranna =

Article ID: 839421

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Dungeon Siege: Legends of Aranna

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SYMPTOMS
When you try to start Dungeon Siege: Legends of Aranna, you may receive the following error messages:

Error Code: 2

Couldn't register C:\DOCUME~1\ \LOCALS~1\Temp\DW27.tmp

Param 1: 0

Param 2: 0

SmarteSECURE has trapped a windows resource error. Please re-run the application.

Additionally, these error messages may occur when you start games other than Dungeon Siege: Legends of Aranna that were purchased through SoftwareToGo systems at CompUSA.



CAUSE
This issue may occur if the game that you are starting has the SmarteSECURE copy protection schema built in to the CD-ROM. The game uses SmartSECURE copy protection to read information off of the disc.



RESOLUTION
To resolve this issue, use one of following methods for the parameters that appear in the error message.

Param 1:1, Param 2: 1812

 * 1) Restart the computer.
 * 2) Click Start, and then click Run.
 * 3) In the Open box, type cleanmgr, and then click OK.
 * 4) On the Disk Cleanup tab, click to select the Temporary files check box, and then click OK.
 * 5) When you are prompted to confirm deleting these files, click Yes.

Param 1: 0, Param 2: 0

 * 1) Log on by using an administrator user account.
 * 2) Install the game.
 * 3) Start, and then run the game by using the Microsoft Windows account that you used to install the game.
 * 4) Quit the game.
 * 5) Log off from that Windows account.
 * 6) Log on by using the Windows account that you are going to use to play the game, and then play game.

Note Some games require that you use an administrator account to play.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: performance

Keywords: kbconfig kberrmsg kbprb KB839421

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