Microsoft KB Archive/817229

= You cannot print to your printer and you receive the &quot;Errors: Event ID 1069: Cluster resource spooler failed&quot; error message in Windows 2000 Server =

Article ID: 817229

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
After you install Service Pack 3 (SP3) for Microsoft Windows 2000 on your Windows 2000 cluster-based computer, the Print Spooler resource stops working, and you cannot print to your printer. You may receive the following error message:

Errors: Event ID 1069: Cluster resource spooler failed.



CAUSE
This problem occurs after the cluster-based computer is restarted. When the Cluster service and the Print Spooler resource restart, the SplRegGetString registry function is called instead of the RegQueryValueEx function.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version             Size  File name -- 08-Apr-2003 04:00  5.0.2195.6702    252,176  Localspl.dll 28-Mar-2003 08:20  5.0.2195.6680  3,988,992  Sp3res.dll 08-Apr-2003 04:00  5.0.2195.6695     82,192  Spoolss.dll 08-Apr-2003 04:00  5.0.2195.6681     97,040  Win32spl.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about using the Print Spooler resource in a Microsoft Windows 2000 Advanced Server cluster or in a Microsoft Windows 2000 Datacenter Server cluster, click the following article number to view the article in the Microsoft Knowledge Base:

817154 Print Spooler resource stops working on Windows server cluster

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server product

For additional information about how to install multiple hotfixes while restarting your computer only one time, click the following article number to view the article in the Microsoft Knowledge Base:

296861 How to install multiple windows updates or hotfixes with only one reboot

Additional query words: MSCS

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB817229

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