Microsoft KB Archive/167589

= OFF97: MS Access CCP Does Not Detect Small Business Edition =

Article ID: 167589

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Access 97 Standard Edition

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This article was previously published under Q167589





SYMPTOMS
Novice: Requires knowledge of the user interface on single-user computers.

The Compliance Checking Program (CCP) in the upgrade version of Microsoft Access 97 does not recognize Microsoft Office 97 Small Business Edition for Windows as a program that qualifies for the competitive upgrade program.



RESOLUTION
To obtain assistance installing your upgrade version of Microsoft Access 97, contact Microsoft Product Support Services. See your product literature or your support contract for the technical support number to call. Or, to obtain the support phone number for your product, visit Microsoft's "Support Options & Phone Numbers" Web page at the following address:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

When you call Microsoft Product Support and speak with a support professional, please inform the engineer that you own a qualifying program and that you need assistance installing it.



STATUS
Microsoft has confirmed this to be a problem in the upgrade version of Microsoft Access 97.



MORE INFORMATION
If you own one of a selected list of database programs, you qualify for the Microsoft Access competitive upgrade, which entitles you to buy an upgrade version of Microsoft Access at a reduced price. The Setup program checks for a qualifying competitive database program before it installs Microsoft Access.

Microsoft Office 97 Small Business Edition for Windows is one of the products that qualifies for the Microsoft Access competitive upgrade program; however, the Setup program does not to recognize it as such. For a list of other database programs that qualify for a competitive upgrade, see the Microsoft Access 97 upgrade version box, or see the following article in the Microsoft Knowledge Base:

167237 ACC97: Products That Qualify for Access 97 Competitive Upgrade

Additional query words: ccp SBE microsoft technical support

Keywords: kbbug kbfaq kbsetup KB167589

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