Microsoft KB Archive/326436

= AG Satellite by Audiogalaxy May Cause an Error Message in Windows XP =

Article ID: 326436

Article Last Modified on 7/18/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q326436



SYMPTOMS
While you are using AG Satellite by Audiogalaxy, Inc. on your Windows XP-based computer, you may receive the follow error message:

AG Satellite has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that is similar to:

App name           App version  Module name  Module version  Offset -- agsatellite609.exe 0.0.0.0      ntdll.dll    5.1.2600.0      0002e22a



CAUSE
This issue may occur if AG Satellite version .69 is installed on your computer. There is a known compatibility issue between this program and the Microsoft software that is listed at the beginning of this article.



RESOLUTION
Contact Audiogalaxy, Inc. to report this issue and to receive additional support. For additional information, visit the following Audiogalaxy Web site:

http://www.audiogalaxy.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
For information about how to contact Audiogalaxy, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbprod2web KB326436

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