Microsoft KB Archive/141036

Name Appears Incorrectly for Remote Chat with NetWare Client

PSS ID Number: Q141036 Article last modified on 01-17-1996

1.10

WINDOWS

= SYMPTOMS =

If you open the NetWare client personal computer properties dialog box and select Remote Chat from the Helpdesk option, the Remote User name will be incorrect or will appear as garbled text. Also, the users at the client computers will also see the same incorrect name or string of garbled text for the Local User name when the Remote Chat window pops up on their screen.

= CAUSE =

Systems Management Server is not identifying the logged in user on the NetWare client. Instead, it seems to either be choosing a random account from the NetWare accounts database on the server, or just giving a random string of characters for the user name.

= STATUS =

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbbuglist KBSubCategory: smsremtshoot Additional reference words: 1.1 prodsms ============================================================================= Copyright Microsoft Corporation 1996.