Microsoft KB Archive/175442

= Microsoft Knowledge Base =

The Internet Connection Wizard May Not Work When Installing MSN
Last reviewed: October 21, 1997

Article ID: Q175442

The information in this article applies to:


 * The Microsoft Network, version 2.0

SYMPTOMS
When you install MSN, The Microsoft Network, the installation may stop while the Internet Connection wizard is running.

CAUSE
This behavior can occur if the Internet Connection wizard is damaged.

RESOLUTION
To resolve this behavior, create a new MSN account. To do so, use the following steps:

Click Start, and then click Run.

In the Open box, type "signup" (without quotation marks), and then click OK.

On the MSN Sign-In screen, click OK.

In the Your Area Or City Code box, type your telephone area code. In the "The first three digits of your phone number" box, type your telephone prefix, and then click OK.

Click Connect, and then follow the prompts on the screen to create your new account. If you cannot connect with your new account, contact MSN Member Support. To do so, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q142365 TITLE : Member Support Phone Numbers for The Microsoft Network