Microsoft KB Archive/821247

= Access Violation Occurs in Mssearch.exe After You Crawl a Visio File in SharePoint Portal Server =

Article ID: 821247

Article Last Modified on 11/24/2006

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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SYMPTOMS
When you search for content on the dashboard site in SharePoint Portal Server, in certain situations you may find that an access violation occurs in Mssearch.exe on the server.



CAUSE
This problem may occur if all the following conditions are true:
 * One or more Microsoft Visio files are included in the workspace or are crawled (to search content to include it in an index) as a content source.
 * The Visio file or files contain custom properties.
 * The custom properties are added or modified by using Windows Explorer before the file or files are added to the SharePoint Portal Server workspace, or before the content in the workspace is crawled to create an index.

In this situation, SharePoint Portal Server does not index the file correctly. This issue may occur on servers that have more than one CPU.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SharePoint Portal Server 2001 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Microsoft SharePoint Portal Server 2001 Service Pack 2 (SP2).

File Information
The Japanese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version         Size       File name - 10-Jun-2003 09:19  10.145.6011.21  1,716,224  Mssrch.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

Additional query words: sps

Keywords: kbshareptportalsvr2001sp3fix kbqfe kbshareptportalsvr2001presp2fix kbfix kbbug KB821247

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