Microsoft KB Archive/915355

= When you try to run a custom application or try to open a Web site by using Internet Explorer 6 with SP1, the application or Internet Explorer may stop responding =

Article ID: 915355

Article Last Modified on 11/15/2007

-

APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1

-





Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
You try to run a custom application or try to open a Web site by using Microsoft Internet Explorer 6 with Service Pack 1 (SP1). If the application or the Web site uses the Mshtml.dll file and JScript, the application or Internet Explorer may stop responding.



CAUSE
This problem occurs when the Mshtml.dll library holds a loader lock when the application tries to exit. The loader lock may prevent other threads from exiting. This behavior causes a deadlock in the application or in Internet Explorer. Therefore, the application or Internet Explorer may stop responding.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Registry information
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix, you must add the following registry keys:

To do this, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE \Software\Microsoft\Internet Explorer\Main\FeatureControl

 On the Edit menu, point to New, and then click Key. Type FEATURE_JSCRIPT_EXHAUSTIVE_COLLECT_AND_100MS_DOWNLOAD_THREAD_TIMEOUT_KB915355, and then press ENTER. On the Edit menu, click New, and then click DWORD. Type Iexplore.exe, or type the name of the custom application, and then click OK.</li> On the Edit menu, click Modify.</li> Type 1, and then click OK.</li> Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE \Software\Microsoft\Internet Explorer\Main\FeatureControl

</li> On the Edit menu, point to New, and then click Key.</li> Type FEATURE_ENABLE_DXTRANS_SHUTDOWN_TIMEOUT_KB905297, and then press ENTER.</li> On the Edit menu, click New, and then click DWORD.</li> Type Iexplore.exe, or type the name of the custom application, and then click OK.</li> On the Edit menu, click Modify.</li> Type 1, and then click OK.</li> Exit Registry Editor.</li></ol>

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbpubtypekc KB915355

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.