Microsoft KB Archive/100004

= Error Running MemMaker on a Tandy 3810 Laptop Computer =

Article ID: 100004

Article Last Modified on 11/21/1999

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APPLIES TO


 * Microsoft MS-DOS 6.0 Standard Edition
 * Microsoft MS-DOS 6.2 Standard Edition
 * Microsoft MS-DOS 6.21 Standard Edition
 * Microsoft MS-DOS 6.22 Standard Edition

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This article was previously published under Q100004



SYMPTOMS
If you run Microsoft MemMaker on a Tandy 3810 or 1100HD laptop computer, you may receive the following error message:

MemMaker cannot run on this computer. To use MemMaker, you must have MS-DOS 6.0, an 80386 or higher processor, and at least 384K of extended memory. To exit MemMaker, press ...



CAUSE
The Tandy 3810 laptop computer is an 80386-based computer that comes with 2 megabytes (MB) of memory. In the CMOS setting of the computer, there is an option to "Remap Shadow RAM." If this option is on, you may receive the above error message.



WORKAROUND
To successfully run MemMaker, disable "Remap Shadow RAM" in the CMOS setting of the laptop computer.

If you do not know how to change this option, call Tandy Corporation Computer Support for assistance. Once MemMaker completes its process, the "Remap Shadow RAM" option can be turned back ON.

Tandy 3810 is manufactured by Tandy Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 6.22 3810hd portable 386 errmsg rom 6.0 6.2 3rdparty third-party third party

Keywords: KB100004

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