Microsoft KB Archive/147347

= Application Error in SPOOLSS.EXE When Printing =

Article ID: 147347

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q147347





SYMPTOMS
When you attempt to print or configure the printer in Windows NT, you may receive the following error message:

An application error has occurred and an application error log is being generated.

SPOOLSS.EXE

Exception: access violation (0xc0000005), Address: 

IN Windows 2000, you may receive the following error message:

An application error has occurred and an application error log is being generated.

SPOOLSV.EXE

Exception: access violation (0xc0000005), Address: 



CAUSE
This problem occurs if you have many .SHD and .SPL files in the spool directory. The global default location for all printer spool files is %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS. If your spool directory is in a different location, please see the following article in the Microsoft Knowledge Base:

123747 Moving the Windows NT Default Paging and Spool File



RESOLUTION
To correct this problem, stop the Spooler service, and remove the .SHD and .SPL files from your spool directory. In addition, remove any unused or old .TMP files from your Temp directory. The Spooler service can then be restarted.

Additional query words: prodnt

Keywords: kbnetwork KB147347

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