Microsoft KB Archive/933420

= Japanese characters are missing from a printed Word document when you use the &quot;Point and Print&quot; functionality on a computer that is running an English version of Windows XP =

Article ID: 933420

Article Last Modified on 3/6/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
Consider the following scenario:
 * You connect to a shared printer by using the &quot;Point and Print&quot; functionality on a client computer that is running an English version of Microsoft Windows XP.
 * The shared printer is connected to a computer that is running a Japanese version of Microsoft Windows Server 2003.
 * You print a Microsoft Word 2000 document or a Microsoft Office Word 2003 document.
 * The document is printed by using the 2-up EMF printing mode or the 6-up EMF printing mode.
 * The document contains Japanese characters.

In this scenario, there may be missing characters in the printed document.



CAUSE
This problem may occur if the fonts for East Asian languages are not installed on the Windows XP-based client computer.



RESOLUTION
To resolve this problem, follow these steps on the Windows XP-based client computer:
 * 1) Click Start, click Run, type intl.cpl, and then click OK.
 * 2) Click the Languages tab.
 * 3) Click to select the Install files for East Asian languages check box, and then click OK.
 * 4) Follow the remaining steps, and then restart the computer when you are prompted.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If you are using Windows XP, you can use the &quot;Point and Print&quot; functionality to print to shared printers that are hosted on computers that are running Microsoft Windows NT 4.0, Microsoft Windows 2000, Windows XP, and Windows Server 2003. If you use the &quot;Point and Print&quot; functionality to connect to a shared printer, the print driver for that shared printer is automatically downloaded to your computer. This article describes how to use the &quot;Point and Print Restrictions&quot; policy setting. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

319939 Description of the Point and Print Restrictions policy setting in Windows Server 2003 and Windows XP

Keywords: kbtshoot kbprb kbexpertiseinter KB933420

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