Microsoft KB Archive/218586

= PPT2000: Server Busy Error when Importing Clips into Clip Gallery 5.0 =

Article ID: 218586

Article Last Modified on 9/11/2002

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Clip Gallery 5.0

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This article was previously published under Q218586



SYMPTOMS
When you import new clips into Clip Gallery 5.0, you may get the following error:

Server Busy. This action cannot be completed because the "Microsoft PowerPoint - " program is busy. Click the appropriate button on the task bar to activate the program and correct the problem.

Where  is the name of the active presentation open in PowerPoint 2000.

If you click Retry, nothing happens. However, if you click Cancel, the error will go away for a few seconds, then it will return. If you click Cancel four to five more times, eventually the clip will import into Clip Gallery 5.0.



CAUSE
This error occurs when the More Autoshapes dialog box is open and you have activated Microsoft Clip Gallery 5.0 by using one of the following PowerPoint Slide placeholder layouts:
 * Text & Clip Art
 * Clip Art & Text

The More Autoshapes feature is a Clip Gallery 5.0 function that provides extra Autoshapes for use with the Office 2000 applications.



RESOLUTION
To resolve this problem, close the More Autoshapes dialog box before double-clicking the clip art placeholder on the slide layout.



STATUS
Microsoft has confirmed that this is a problem in Clip Gallery 5.0.

Additional query words: PPT2K PPT2000 PPT POWERPNT 2000 PPT9 9.0 CAG Clipart

Keywords: kbbug kbdraw kbpending KB218586

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