Microsoft KB Archive/287780

= OL2002: Program Error When You Start Outlook Without Internet Explorer 5 Installed =

Article ID: 287780

Article Last Modified on 10/31/2003

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q287780



SYMPTOMS
When you start Outlook 2002, you may receive the following error message:

OUTLOOK.EXE - Application Error

The application failed to initialize properly (0x6d007e). Click OK to terminate the application.

After you click OK, you may receive the following Dr. Watson error message:

Outlook.exe Exception: Access Violation(0xc0000005)



CAUSE
This problem occurs because Microsoft Internet Explorer 5 or higher has been uninstalled.



RESOLUTION
To resolve this problem, install the latest version of Microsoft Internet Explorer. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

276369 How to Obtain Internet Explorer 5.5 Service Pack 1



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbbug kbnofix KB287780

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