Microsoft KB Archive/824888

= You Cannot Retrieve a Deleted E-Mail Message When You Work Offline =

Article ID: 824888

Article Last Modified on 8/27/2003

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APPLIES TO


 * Microsoft Exchange Update for Entourage X (Office v. X 10.1.4 Update)

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SYMPTOMS
If you delete an e-mail message in Microsoft Entourage X for Mac while you are working offline, you cannot retrieve the e-mail message because it is not moved to the Deleted Items folder.



WORKAROUND
To work around this problem, connect to the Microsoft Exchange server and retrieve the e-mail message from the Exchange Deleted Items folder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: undelete recycle

Keywords: kbbug kbnofix KB824888

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