Microsoft KB Archive/191464

= GR99: Greetings Technical Support Options =

Article ID: 191464

Article Last Modified on 9/20/2007

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APPLIES TO


 * Microsoft Graphics Studio Greetings 99 Standard Edition

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This article was previously published under Q191464



SUMMARY
This article summarizes some of the technical support options available for Greetings users. To review Microsoft's entire line of support options please visit the Microsoft Web site at:

http://www.microsoft.com/services/microsoftservices/srv_enterprise.mspx

The support options discussed in this article include:
 * Information about our Frequently Asked Questions.
 * Information about our Support Highlights page.
 * Information on the Microsoft Knowledge Base.
 * Submitting questions via Microsoft Web Response.
 * Locating information for telephone support.

To access many of these resources, you must have Internet access to the World Wide Web.



Frequently Asked Questions
The Greetings Frequently Asked Questions has answers to the most common technical questions customers have been asking about our product. The answer to your question may be listed at this site.

To locate the Greetings Frequently Asked Questions page on the World Wide Web, follow these steps:  Go to the following Web site:

http://www.microsoft.com/support/default-faq.asp

 Select Graphics Studio Greetings from the drop-down menu. Click Go.

Support Highlights for Greetings
The Support Highlights page for Greetings is a quick view at some of the most requested discussion topics.

To locate the Support Highlights page for Greetings on the World Wide Web, follow these steps:  Go to the following Web site:

http://www.microsoft.com/support/poptopics/default.asp

 Select Graphics Studio Greetings from the drop-down menu. Click Go.</li></ol>

Microsoft Knowledge Base
The Microsoft Knowledge Base is the same database that Microsoft Support Professionals use to provide you with answers over the phone or via Web Response. The database contains more than 50,000 detailed articles with technical Information about Microsoft products.

The Microsoft Knowledge Base support page on the World Wide Web is located at:

http://www.microsoft.com/support/

Microsoft Web Response
If you purchased a Home Publishing CD, you can e-mail a technical support professional from the Microsoft Web Response team at no charge; or, if Greetings came installed on your computer, you can submit your question on a pay-per-incident (PPI) basis. Please allow time to establish an Online ID - a one-time task.

The Microsoft Web Response support page on the Internet is located at:

http://www.microsoft.com/support/webresponse_nc.asp

NOTE: The Microsoft Web Response team is committed to begin working with you on your Web Response issue within one business day. However, inherent delays with the World Wide Web beyond our control could prevent an immediate response, so mission critical issues should be submitted by phone.

Phone
Phone numbers to contact Technical Support via telephone are listed in Greetings Help. To view the Technical Support phone numbers, follow these steps:
 * 1) Start Greetings.
 * 2) On the Help menu, click Microsoft Greetings Help.
 * 3) Click the Search tab.
 * 4) In the Type in the keywords to find box, type support, and then click List Topics.
 * 5) In the Select Topic To Display box, click Getting Help from Microsoft Technical Support.
 * 6) Click Display.

Additional query words: internet web support help greet99

Keywords: kbinfo KB191464

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