Microsoft KB Archive/819586

= You Receive the &quot;The Location You Specified Does Not Exist or Cannot Be Reached&quot; Error Message When You Try to Update a Driver =

Article ID: 819586

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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Notice


SYMPTOMS
When you try to update a driver, you receive the following error message:

The location you specified does not exist or cannot be reached. Please enter another location or uncheck the 'Include this location in the search' box.

This problem occurs when you use the Hardware Update Wizard to update the driver for a device that is installed on your Windows Server 2003-based computer and you configure the wizard to locate driver files in the root folder on drive A or drive C.

Note This message appears only if you clicked Install from a list or specific location (Advanced) and then you clicked the Click to clear the Search removable media (floppy, CD-ROM...) check box.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version      Size     File name    Platform -  15-May-2003  23:51   5.2.3790.25  249,856  Newdev.dll   i386 15-May-2003 23:38   5.2.3790.25  367,616  Newdev.dll   ia64 15-May-2003 23:51   5.2.3790.25  249,856  Wnewdev.dll  ia64



WORKAROUND
To work around this issue, do one of the following:
 * Do not specify an installation location for the driver files.

-or-
 * Move the driver files to a subfolder, and then configure the wizard to look for the files in the subfolder.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbfix kberrmsg kbbug KB819586

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