Microsoft KB Archive/935955

= Error message when you try to use the Import button in the My Pictures folder to import pictures from a scanner in Windows XP Media Center Edition 2005: &quot;No Pictures were found&quot; =

Article ID: 935955

Article Last Modified on 5/3/2007

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2005

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SYMPTOMS
Consider the following scenario. On a Microsoft Windows XP Media Center Edition 2005-based computer, you open the My Pictures folder in Media Center. Then, you click Import to import pictures from a connected scanner. In this scenario, you receive an error message that resembles the following:

No Pictures were found. Either there are no pictures, or you are viewing an empty folder



CAUSE
This behavior occurs because the Import feature in the My Pictures folder is designed to work with digital cameras or with memory cards but not with scanners.



WORKAROUND
To work around this behavior, use one of the following methods:
 * Use the scanning software that was included with the scanner to import pictures from the scanner to the folder that contains your pictures.
 * Use the &quot;Scanners and Cameras&quot; feature to import pictures from the scanner to the folder that contains your pictures. To do this, follow these steps:
 * Click Start, click Run, type sticpl.cpl, and then click OK.
 * Right-click the scanner, and then click Get picture using Scanner wizard.
 * Click Next, and then follow the steps in the wizard.



Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

Keywords: kbtshoot kberrmsg kbexpertisebeginner KB935955

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