Microsoft KB Archive/297725

= &quot;Invalid Vxd Dynamic Call From Vsdata95&quot; Error Message =

Article ID: 297725

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q297725



SYMPTOMS
When you start Microsoft Windows, you may receive an error message similar to the following:

Invalid VxD dynamic link call from vsdata95(01)+00012474 to device &quot;0028&quot;, service 800a. Your Windows configuration is invalid. Run setup again to correct this problem.

You may also receive this message under the following circumstances:
 * During Setup when you upgrade your computer to a later version of Windows.
 * When you reinstall Windows over an existing Windows installation.
 * When you start your computer in safe mode and then open Device Manager.



CAUSE
This behavior can occur if the Zone Labs, Inc. ZoneAlarm Internet security program is installed on your computer.



RESOLUTION
To work around this issue, uninstall ZoneAlarm.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Add/Remove Programs.
 * 3) On the Install/Uninstall tab, click ZoneAlarm, and then click Add/Remove.
 * 4) On the &quot;Confirm Uninstall&quot; message that appears, click Yes.
 * 5) On the &quot;ZoneLabs TrueVector service&quot; message that appears, click Yes to uninstall.
 * 6) Follow the steps to uninstall ZoneAlarm.
 * 7) Restart your computer.



MORE INFORMATION
Additional information about ZoneAlarm is available from the following Zone Labs, Inc. Web site:

http://www.zonelabs.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb KB297725

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