Microsoft KB Archive/290347

= Error message when you use Web query to a secure Web page (HTTPS://) in Excel: &quot;Unable to open&quot; =

Article ID: 290347

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Office Excel 2007
 * Microsoft Office Excel 2003
 * Microsoft Excel 2002 Standard Edition

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This article was previously published under Q290347



SYMPTOMS
In Microsoft Excel, when you create a Web query from a site that uses the Secure Hypertext Transfer Protocol (https://), you may receive an error message that resembles the following error message:

Unable to open. Cannot download the information you requested.

Note In this message,  is the Uniform Resource Locator (URL) of the secure Web page that you are trying to connect to.



CAUSE
This issue occurs when Excel cannot initiate a connection because of the settings on the secure Web server.



MORE INFORMATION
To test whether Excel is able to connect to a particular Web page, follow these steps:
 * 1) In Microsoft Office Excel 2003 or in Microsoft Excel 2002, click Open on the File menu.

In Microsoft Office Excel 2007, click the Microsoft Office Button, and then click Open.
 * 1) In the File name box, type the Uniform Resource Locator (URL) of the secure Web page that you want to open, and then click Open.

If you cannot open the Web page, Excel cannot connect to the secure Web page, and you cannot create a Web query.

Additional query words: XL2002 prb XL2003 XL2007

Keywords: kberrmsg kbpending kbprb KB290347

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