Microsoft KB Archive/117530

Using AWFax with Works 3.0 Hangs the System

PSS ID Number: Q117530 Article last modified on 12-18-1998

3.00 3.00a 3.00b

WINDOWS

=
========================================================= 3.00 3.00a 3.00b WINDOWS kbprint

= SYMPTOMS =

When you run Microsoft Works for Windows, version 3.0 on a computer running Microsoft At Work Fax, the computer may stop responding (hang).

= RESOLUTION =

To resolve this issue, upgrade to Works for Windows 3.0a or later, or install the updated Microsoft At Work Fax drivers and add the following lines to the Win.ini file:

[PCFaxCompatibility] MSWORKS=1

The updated AWFax drivers are available in the Wg0992.exe file in the Microsoft Software Library. The Wg0992.exe file is available as a free download from the following Microsoft FTP site:

ftp://ftp.microsoft.com/softlib/mslfiles/wg0992.exe

After you download the Wg0992.exe file, run it in an empty directory to extract the files it contains, and then follow the instructions in the Readme.txt file to install the update.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q119591 TITLE : How to Obtain Microsoft Support Files from Online Services

= MORE INFORMATION =

Microsoft’s At Work Fax program allows you to send a Fax to another machine from the Word Processor, Spreadsheet, and Database modules in Works for Windows.

To send a fax
  Either choose Send from the File menu, or choose Print from the File menu and print to the AWFax printer driver. This will start the installed Mail service.   To send the fax, a fax number needs to be entered in the To: line in the following format [fax: ] where is the fax number for the device receiving the information. 

AWFax hangs Works 3.0 because AWFax tries to start a second instance of the Works program, which causes the system to hang. Works versions 3.0a and later for Windows correct this problem by adding the following lines to the WIN.INI file:

[PCFaxCompatibility] MSWORKS=1

This information can be added to the WIN.INI file to allow Works 3.0 to work with the updated AWFax drivers.

AWFax is currently only available under Windows for Workgroups 3.11.

If AWFax is not installed, the only way to fax directly from Works is to install a driver from a third-party that supports fax capability using a printer driver. WinFAX is one example.

For more information on this issue, query on the following words in the Microsoft Knowledge Base:

awfax and works

KBCategory: kbprint KBSubcategory: wworkskb

Additional reference words: 3.00a 3.0b 3.00b Hang Crash Halt Faxing third party 3rd-party 3rd w_works ====================================================================== Version : 3.00 3.00a 3.00b Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1998.