Microsoft KB Archive/250231

= System Restore Points May Not Be Created for Hardware Device Driver Installations =

Article ID: 250231

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q250231



SYMPTOMS
After installing hardware device drivers or supplemental utilities for hardware devices, you do not see System Restore Points created in the System Restore utility.



CAUSE
The device driver installer or utility installer does not support creating restore points in Windows Millennium Edition.



RESOLUTION
If a device driver or utility installation causes the system to become unstable or exhibit errors after installation, the preferred method is to use the installer/uninstaller that came with the utility to remove the software from the system.



WORKAROUND
If uninstalling the device driver or utilities does not resolve the issue they may have created, you can use System Restore to restore the system back to a point in time prior to the installation of the driver or utility.

To use System Restore, click Start, point to Settings, and then go to Accessories, System Tools, and then System Restore.



STATUS
This behavior is by design.



MORE INFORMATION
To create System Restore Points, applications or utilities will need to use the Windows Installer functionality of Install Shield version 6.1 or later.

Keywords: kbhardware kbprb KB250231

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