Microsoft KB Archive/892420

= The scroll bar in the Cross-reference dialog box becomes unavailable in Word =

Article ID: 892420

Article Last Modified on 8/25/2006

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APPLIES TO


 * Microsoft Office Word 2003

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SYMPTOMS
In Microsoft Office Word 2003, when you use the Cross-reference dialog box to insert a cross-reference to an item that is in a numbered list, the scroll bar in the Cross-reference dialog box becomes unavailable and appears dimmed. Additionally, if you click in the document and then click the dimmed scroll bar in the Cross-reference dialog box, the scroll bar may disappear.



CAUSE
This problem occurs if all the following conditions are true:
 * The numbered list contains 10 or more items.
 * The Reference type in the Cross-reference dialog box is set to Numbered item.
 * You click in the document while the Cross-reference dialog box is visible.
 * After you click in the document, you click the Cross-reference dialog box and then try to use the scroll bar.



WORKAROUND
To work around this problem in Word 2003, follow these steps:
 * 1) Put the insertion point where you want to insert the cross-reference.
 * 2) On the Insert menu, point to Reference, and then click Cross-reference.
 * 3) Set the Reference type to Numbered item.
 * 4) Click the numbered item that you want to assign the cross-reference to in the For which numbered item list.
 * 5) Click Insert, and then click Close.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: WD11 WD2003 gone missing grey gray greyed grayed out scrollbar

Keywords: kbformat kbtshoot kbprb KB892420

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