Microsoft KB Archive/311842

= Help and Support May Stop Responding When You Use the Network Diagnostic Tool =

Article ID: 311842

Article Last Modified on 5/18/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q311842



SYMPTOMS
When you use the Network Diagnostics tool in Help and Support, Help and Support may stop responding (hang).



CAUSE
This problem can occur if you install Windows XP with a predefined original equipment manufacturer (OEM) logo bitmap.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English-language version of this fix should have the following file attributes or later:   Date         Time   Version  Size     File name  Platform ---  05-Nov-2001  10:06  1.0.0.1  103,424  Dgnet.dll  Intel 05-Nov-2001 10:06  1.0.0.1  326,656  Dgnet.dll  Itanium 64-bit



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbnetwork kbwinxpsp1fix KB311842

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