Microsoft KB Archive/903252

= Event ID 1096 may be logged and you may experience a delay when you log on to a Windows XP Service Pack 1-based computer =

Article ID: 903252

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Home Edition

 Microsoft Windows XP Tablet PC Edition</li></ul> </li></ul>

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SYMPTOMS
You may experience the following symptoms on a Microsoft Windows XP Service Pack 1 (SP1)-based computer:  The following Error event message is logged in the Application log:

Event Type: Error

Event Source: Userenv

Event Category: None

Event ID: 1096

Date:

Time:

User: NT AUTHORITY\SYSTEM

Computer:

Description: Windows cannot access the registry policy file, \\location\Machine\registry.pol. (Access is denied.).

</li> You experience a delay when you log on to the computer.</li> Group Policy settings no longer apply to the computer or to users.</li></ul>

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CAUSE
This problem occurs because the Ntuser.pol file is corrupted.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP SP1 installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 64-bit edition with Service Pack 1
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was corrected in Windows XP Service Pack 2.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxpsp2fix kbfix kbbug kbpubtypekc kbhotfixserver kbqfe KB903252

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