Microsoft KB Archive/946730

= Xbox 360: You receive a &quot;Can't redeem your code. Please try again&quot; error message =

Article ID: 946730

Article Last Modified on 12/21/2007

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APPLIES TO


 * Microsoft Xbox Live
 * Games for Windows - LIVE
 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
When you try to upgrade your Silver account for Xbox Live or for Games for Windows LIVE to a Gold account by using a &quot;prepaid&quot; code, you receive an error message that states that your code is incorrect.



CAUSE
This problem occurs if non-required fields on the registration form were left blank when you created your Silver account. For example, the address fields were left blank.

Although content in these fields is not required to create a Silver account, content in these fields is required when you upgrade to a Gold account.

Microsoft is aware of this issue and is working to create a permanent solution.



THINGS TO TRY
 Visit the www.xbox.com Web site. Log on by using your e-mail address and your password. Edit your billing information to make sure that all fields are completed.

Note Your postal code must be valid or the registration will fail.



After you update your registration information, your &quot;prepaid&quot; code or your one-month trial preview card will work.

For more information about managing your Xbox Live or Games for Windows LIVE account, click the following article number to view the article in the Microsoft Knowledge Base:

937068 How to manage your Games for Windows LIVE account

Keywords: kbgamesforwindowslive kbxbox360ext kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbpubtypekc kbtshoot KB946730

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