Microsoft KB Archive/812123

= WD2000: Word Abruptly Quits When You Put Web Pages into Documents =

Article ID: 812123

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Word 2000 Standard Edition
 * Microsoft Word 2000 Service Pack 1
 * Microsoft Word 2000 Service Pack 3

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SYMPTOMS
When you use the Copy and Paste commands to put material from a Web page into a Word 2000 document, you may receive the following error message:

WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Size       File name 23-Dec-2002 18:21  4,681,372  Winword_admin.msp 23-Dec-2002 17:56  2,967,308  Winword.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name --  21-Dec-2002  01:26  9.0.0.7219  8,826,932  Winword.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kb3HR1

Keywords: kbqfe kbhotfixserver kboffice2000presp4fix kbenv kbofficexpsp2fix kbofficexppresp2fix kboffice2000presp3fix kbfix kbpending kboffice2000sp3fix kbbug KB812123

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