Microsoft KB Archive/810488

= An HTML-formatted e-mail message is not received by a recipient that uses a different e-mail protocol when it is sent in Outlook 2002 =

Article ID: 810488

Article Last Modified on 4/7/2006

-

APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

-





SYMPTOMS
When you send an HTML-formatted e-mail message in Microsoft Outlook 2002 to a recipient that uses a different e-mail protocol (for example, if the recipient use a Post Office Protocol version 3 (POP3) or an Internet Message Access Protocol (IMAP) e-mail protocol), the e-mail message may not be received.



CAUSE
This problem may occur when the HTML-formatted e-mail message contains a trailing NULL (=00 or =20) character in the body of the e-mail message.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 13-Dec-2002 11:33  2,347,904  Outlook.msp 13-Dec-2002 13:18  5,207,944  Outlookff.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version      Size        File name 19-Sep-2002 19:23  10.0.4517.0    105,032  Envelope.dll 13-Dec-2002 06:58  10.0.4810.0    346,696  Exsec32.dll 09-Aug-2002 01:22  10.0.4406.0    137,800  Impmail.dll 14-Nov-2002 23:14  10.0.4712.0    539,208  Outlcm.dll 13-Dec-2002 06:58  10.0.4810.0  6,314,568  Outllib.dll 11-Oct-2002 20:14  10.0.4608.0     92,744  Outlmime.dll 13-Sep-2002 01:52  10.0.4510.0     47,688  Outlook.exe 08-Nov-2002 19:47  10.0.4705.0    121,416  Outlph.dll 25-Nov-2002 16:50  10.0.4721.0     47,688  Recall.dll This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB810488

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.