Microsoft KB Archive/312032

= Newly Installed Palm Pilot Software Generates a COM Port Error =

Article ID: 312032

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q312032



SYMPTOMS
When you install Palm Pilot software on a computer that runs Windows 2000, you may receive the following error message:

The selected port COM# is not available. The Palm software will start working when the resources become available.



CAUSE
This behavior can occur if the specified COM port is being used by another device or if the COM port is shared with another device.



RESOLUTION
To resolve this behavior, check the following issues:
 * Verify that the COM port is not in use by another device.
 * Check the BIOS to make sure that the COM port is not set to share the port. According to Palm, the hot sync cradle should be the only device that is able to use that COM port.
 * Make sure that there are no cable connection devices listed under the modem title in Device Manager.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Palm, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kberrmsg kbprb KB312032

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