Microsoft KB Archive/96786

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Word Exits to Program Manager When You Insert a TIFF Image

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Q96786

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0b, 2.0c
 * Microsoft Windows 3.0

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SUMMARY
If you use the Insert Picture command to insert a TIFF graphic image when Word for Windows is running with Windows version 3.0, Word may close and return to Windows Program Manager. No error message or warning appears, and Word loses any unsaved work. If this happens, you should exit and restart Windows.

If you restart Word without first exiting and restarting Windows, an unrecoverable application error (UAE) may occur when you open a menu in Word.

This problem does not occur if you run Word with Windows version 3.1.

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Workaround
To resolve this problem, do one of the following:

 Upgrade from Windows version 3.0 to version 3.1.

-or- If you do not upgrade to Windows version 3.1, do the following to install the TIFF graphics filter supplied with versions 2.0 and 2.0a of Word for Windows. (The problem does not occur with this version of the graphics filter.)

 Manually decompress the following file from your Word for Windows Conversions disk: Place the decompressed file, TIFFIMP.FLT, in the Windows MSAPPS\GRPHFLT subdirectory.

-or- If you do not upgrade to Windows version 3.1 and you do not have the TIFF graphics filter supplied with versions 2.0 and 2.0a of Word, you can obtain an updated graphics filter by calling Microsoft Product Support Services (PSS).

Additional query words:

Keywords : kbconversion

Issue type :

Technology :