Microsoft KB Archive/837031

= The Information Store service quits unexpectedly on the target server when you try to move a mailbox in Exchange 2000 Server =

Article ID: 837031

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you try to move a mailbox from one Microsoft Exchange 2000 Server computer to another Exchange 2000 Server computer, the Information Store service (Store.exe) on the target server may quit unexpectedly. Additionally, a Dr. Watson error and a user-dump log file may be generated on the target Exchange 2000 Server computer.



RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  12-Jun-2004  04:29  6.0.6603.0        602,112  Abv_dg.dll 12-Jun-2004 04:29  6.0.6603.0        757,760  Adc.exe 12-Jun-2004 04:54  6.0.6603.0      4,370,432  Adcadmin.dll 12-Jun-2004 04:25  6.0.6603.0        593,920  Addxa.dll 12-Jun-2004 04:44  6.0.6603.0         49,152  Archivesink.dll 12-Jun-2004 04:58  6.0.6603.0        221,184  Calconmsg.dll 12-Jun-2004 04:14  6.0.6603.0        585,728  Ccmc.exe 12-Jun-2004 04:56  6.0.6603.0         69,632  Ccmproxy.dll 12-Jun-2004 04:20  6.0.6603.0        716,800  Cdo.dll 12-Jun-2004 05:35  6.0.6603.0      3,919,872  Cdoex.dll 12-Jun-2004 04:56  6.0.6603.0      2,109,440  Cdoexm.dll 12-Jun-2004 04:11  6.0.6603.0        561,152  Cdohtml.dll 10-Jun-2004 18:37                     12,720  Ctrl_calendarview20.htc 10-Jun-2004 18:37                     91,631  Ctrl_calendarview20.js   10-Jun-2004  18:37                      8,882  Ctrl_reminder20.htc 10-Jun-2004 18:37                     71,102  Ctrl_view20.js   12-Jun-2004  04:56  6.0.6603.0        794,624  Dapi.dll 12-Jun-2004 05:27  6.0.6603.0        856,064  Davex.dll 12-Jun-2004 05:27  6.0.6603.0         53,248  Davexpc.dll 12-Jun-2004 04:22  6.0.6603.0         28,672  Dramapi.dll 12-Jun-2004 05:22  6.0.6603.0        131,072  Drviis.dll 12-Jun-2004 04:33  6.0.6603.0        151,552  Ds2mb.dll 12-Jun-2004 04:56  6.0.6603.0        114,688  Ds2mbmsg.dll 12-Jun-2004 05:23  6.0.6603.0        577,536  Dsaccess.dll 12-Jun-2004 04:35  6.0.6603.0        184,320  Dscmsg.dll 12-Jun-2004 04:26  6.0.6603.0         69,632  Dsproxy.dll 12-Jun-2004 04:30  6.0.6603.0         65,536  Dxanotes.dll 12-Jun-2004 02:45                      2,670  Edkguid.h   12-Jun-2004  03:04                     18,980  Edkguid.lib 12-Jun-2004 02:45                    105,318  Edkmdb.h   12-Jun-2004  04:12  6.0.6603.0         49,152  Embx.dll 12-Jun-2004 04:29  6.0.6603.0        167,936  Emsabp32.dll 12-Jun-2004 04:37  6.0.6603.0        962,560  Emsmdb32.dll 12-Jun-2004 04:23  6.0.6603.0      1,798,144  Emsmta.exe 12-Jun-2004 05:24  6.0.6603.0        733,184  Epoxy.dll 12-Jun-2004 04:12  6.0.6603.0         16,384  Escprint.dll 12-Jun-2004 05:25  6.0.6603.0      2,179,072  Ese.dll 12-Jun-2004 05:25  6.0.6603.0        266,240  Eseback2.dll 12-Jun-2004 05:25  6.0.6603.0        217,088  Esebcli2.dll 12-Jun-2004 05:25  6.0.6603.0         40,960  Eseperf.dll 10-Jun-2004 18:42                      6,991  Eseperf.hxx 12-Jun-2004 05:25                    391,634  Eseperf.ini 12-Jun-2004 04:55  6.0.6603.0      8,470,528  Exadmin.dll 12-Jun-2004 05:35  6.0.6603.0      3,596,288  Excdo.dll 12-Jun-2004 05:23  6.0.6603.0        167,936  Exchmem.dll 12-Jun-2004 04:55  6.0.6603.0      3,850,240  Excluadm.dll 12-Jun-2004 04:39  6.0.6603.0      3,354,624  Exconmsg.dll 12-Jun-2004 02:45  6.0.6603.0        210,688  Exifs.sys 12-Jun-2004 02:45  6.0.6603.0          8,192  Exifsmsg.dll 12-Jun-2004 05:22  6.0.6603.0         94,208  Eximap4.dll 12-Jun-2004 04:56  6.0.6603.0      1,867,776  Exmgmt.exe 12-Jun-2004 05:23  6.0.6603.0        262,144  Exmime.dll 12-Jun-2004 04:11  6.0.6603.0        176,128  Exnntp.dll 12-Jun-2004 05:27  6.0.6603.0        143,360  Exodbesh.dll 12-Jun-2004 05:27  6.0.6603.0         57,344  Exodbpc.dll 12-Jun-2004 05:27  6.0.6603.0        200,704  Exodbprx.dll 12-Jun-2004 05:27  6.0.6603.0      2,179,072  Exoledb.dll 12-Jun-2004 05:20  6.0.6603.0         81,920  Exosal.dll 12-Jun-2004 04:24  6.0.6603.0         28,672  Expkm.dll 12-Jun-2004 05:22  6.0.6603.0         32,768  Expop3.dll 12-Jun-2004 05:23  6.0.6603.0         32,768  Exproto.dll 12-Jun-2004 05:27  6.0.6603.0        307,200  Exprox.dll 12-Jun-2004 05:20  6.0.6603.0        122,880  Exps.dll 12-Jun-2004 04:17  6.0.6603.0        139,264  Exres.dll 12-Jun-2004 04:36  6.0.6603.0        143,360  Exschema.exe 12-Jun-2004 05:27  6.0.6603.0        331,776  Exsmtp.dll 12-Jun-2004 04:37  6.0.6603.0        720,896  Exsp.dll 12-Jun-2004 04:38  6.0.6603.0        675,840  Exwform.dll 12-Jun-2004 04:12  6.0.6603.0        180,224  Exwin32.dll 12-Jun-2004 04:56  6.0.6603.0      1,347,584  Exwmi.dll 12-Jun-2004 04:37  6.0.6603.0         40,960  Febecfg.dll 10-Jun-2004 18:37                      5,596  Frm_attach20.js   10-Jun-2004  18:37                     32,766  Frm_composeappt20.js   10-Jun-2004  18:37                     28,461  Frm_composecontact20.js   10-Jun-2004  18:37                      8,985  Frm_readnote20.js   12-Jun-2004  04:33  6.0.6603.0         40,960  Gw2mex.exe 12-Jun-2004 04:32  6.0.6603.0         77,824  Gwart.dll 12-Jun-2004 04:32  6.0.6603.0        110,592  Gwhc.dll 12-Jun-2004 04:43  6.0.6603.0         24,576  Gwisecalmsg.dll 12-Jun-2004 05:22  6.0.6603.0         32,768  Iisif.dll 12-Jun-2004 05:23  6.0.6603.0        135,168  Iisproto.dll 12-Jun-2004 05:23  6.0.6603.0         61,440  Imap4be.dll 12-Jun-2004 04:41  6.0.6603.0        319,488  Imap4evt.dll 12-Jun-2004 04:38  6.0.6603.0        126,976  Imap4fe.dll 12-Jun-2004 05:22  6.0.6603.0        126,976  Imap4svc.dll 12-Jun-2004 04:37  6.0.6603.0        114,688  Imapadm.dll 12-Jun-2004 04:37  6.0.6603.0         20,480  Imapapi.dll 12-Jun-2004 04:56  6.0.6603.0        479,232  Imapmgr.dll 12-Jun-2004 04:56  6.0.6603.0         73,728  Inproxy.dll 12-Jun-2004 05:23  6.0.6603.0         40,960  Jcb.dll 12-Jun-2004 04:22  6.0.6603.0         36,864  Kmsbackup.dll 12-Jun-2004 04:22  6.0.6603.0        204,800  Kmserver.exe 12-Jun-2004 04:39  6.0.6603.0         36,864  Letadata.dll 12-Jun-2004 04:35  6.0.6603.0        868,352  Lsadmin.exe 12-Jun-2004 04:27  6.0.6603.0        163,840  Lscms.dll 12-Jun-2004 04:41  6.0.6603.0        344,064  Lscps.dll 12-Jun-2004 04:27  6.0.6603.0         73,728  Lslde.dll 12-Jun-2004 04:27  6.0.6603.0         28,672  Lsldew.dll 12-Jun-2004 04:27  6.0.6603.0        139,264  Lsmexhc.dll 12-Jun-2004 04:27  6.0.6603.0        237,568  Lsmexif.dll 12-Jun-2004 04:31  6.0.6603.0         20,480  Lsmexin.exe 12-Jun-2004 04:31  6.0.6603.0         40,960  Lsmexnts.exe 12-Jun-2004 04:31  6.0.6603.0         20,480  Lsmexout.exe 12-Jun-2004 04:27  6.0.6603.0        118,784  Lsmmdodb.dll 12-Jun-2004 04:27  6.0.6603.0        200,704  Lsntshc.dll 12-Jun-2004 04:32  6.0.6603.0         49,152  Lsntsmex.exe 12-Jun-2004 04:32  6.0.6603.0         49,152  Lsxfm.dll 12-Jun-2004 04:56  6.0.6603.0      2,973,696  Mad.exe 12-Jun-2004 05:35  6.0.6603.0        524,288  Madfb.dll 12-Jun-2004 04:56  6.0.6603.0        811,008  Madmsg.dll 12-Jun-2004 04:55  6.0.6603.0      4,698,112  Maildsmx.dll 12-Jun-2004 04:17  6.0.6603.0        745,472  Mapi32.dll 12-Jun-2004 04:43  6.0.6603.0         24,576  Mapical.dll 12-Jun-2004 04:12  6.0.6603.0         49,152  Mdbevent.dll 12-Jun-2004 04:31  6.0.6603.0      2,293,760  Mdbmsg.dll 12-Jun-2004 04:14  6.0.6603.0         32,768  Mdbrole.dll 12-Jun-2004 04:37  6.0.6603.0        917,504  Mdbsz.dll 12-Jun-2004 05:23  6.0.6603.0         24,576  Mdbtask.dll 12-Jun-2004 04:32  6.0.6603.0         32,768  Mex2gw.exe 12-Jun-2004 04:13  6.0.6603.0      2,551,808  Mlmig32.dll 12-Jun-2004 04:11  6.0.6603.0         69,632  Mlmignts.dll 12-Jun-2004 04:19  6.0.6603.0        245,760  Mmfmig32.dll 12-Jun-2004 04:29  6.0.6603.0        856,064  Msallog.dll 12-Jun-2004 04:35  6.0.6603.0         81,920  Msgtrack.dll 12-Jun-2004 04:39  6.0.6603.0      3,092,480  Mtamsg.dll 12-Jun-2004 04:39  6.0.6603.0         32,768  Mtaperf.dll 10-Jun-2004 18:58                      5,621  Mtaperf.h   12-Jun-2004  04:39                     96,078  Mtaperf.ini 12-Jun-2004 04:34  6.0.6603.0         73,728  Mtaroute.dll 12-Jun-2004 04:11  6.0.6603.0        151,552  Nntpex.dll 12-Jun-2004 04:56  6.0.6603.0      1,105,920  Nntpmgr.dll 12-Jun-2004 04:26  6.0.6603.0         53,248  Ntspxgen.dll 12-Jun-2004 04:22  6.0.6603.0         57,344  Oabgen.dll 10-Jun-2004 18:50  11.0.5704.14      125,136  Offfilt.dll 12-Jun-2004 04:56  6.0.6603.0         77,824  Pcproxy.dll 12-Jun-2004 05:19  6.0.6603.0         94,208  Peexch50.dll 12-Jun-2004 05:20  6.0.6603.0        413,696  Phatcat.dll 12-Jun-2004 05:27  6.0.6603.0        507,904  Phatq.dll 12-Jun-2004 05:27  6.0.6603.0        229,376  Phatqadm.dll 12-Jun-2004 04:37  6.0.6603.0        114,688  Pop3adm.dll 12-Jun-2004 04:37  6.0.6603.0         20,480  Pop3api.dll 12-Jun-2004 05:22  6.0.6603.0         36,864  Pop3be.dll 12-Jun-2004 04:41  6.0.6603.0        303,104  Pop3evt.dll 12-Jun-2004 04:39  6.0.6603.0         24,576  Pop3fe.dll 12-Jun-2004 04:56  6.0.6603.0        892,928  Pop3mgr.dll 12-Jun-2004 05:20  6.0.6603.0         73,728  Pop3svc.dll 12-Jun-2004 04:41  6.0.6603.0        163,840  Protomsg.dll 12-Jun-2004 05:23  6.0.6603.0        532,480  Reapi.dll 12-Jun-2004 05:27  6.0.6603.0        311,296  Resvc.dll 12-Jun-2004 04:56  6.0.6603.0        708,608  Smtpmgr.dll 12-Jun-2004 04:22  6.0.6603.0         86,016  Srscheck.dll 12-Jun-2004 04:25  6.0.6603.0        401,408  Srsmain.exe 12-Jun-2004 04:29  6.0.6603.0      1,069,056  Srsmsg.dll 12-Jun-2004 05:22  6.0.6603.0      4,673,536  Store.exe 12-Jun-2004 04:10  6.0.6603.0         65,536  Tokenm.dll 12-Jun-2004 05:27  6.0.6603.0        421,888  Tranmsg.dll 12-Jun-2004 04:35  6.0.6603.0         73,728  Turflist.dll 10-Jun-2004 18:38                     22,121  Util_owa20.js   10-Jun-2004  18:38                     12,696  Util_view20.js   12-Jun-2004  04:38  6.0.6603.0      3,735,552  Wmtemplates.dll 12-Jun-2004 04:11  6.0.6603.0         40,960  X400omv1.dll 12-Jun-2004 04:56  6.0.6603.0         94,208  X400prox.dll Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
When you view the user dump (.dmp) file on the target Exchange 2000 Server computer, you may see the following information: (de4.5b4): Access violation - code c0000005 (!!! second chance !!!) eax=00000084 ebx=00000000 ecx=00000000 edx=000004b0 esi=10f05a28 edi=00000006 eip=00408e80 esp=2f3cf57c ebp=2f3cf5b4 iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246 store!CchStrlenW: 00408e80 66833900 cmp word ptr [ecx],0x0 ds:0023:00000000=???? 0:108> kn 00 2f3cf578 006985eb store!CchStrlenW [\\EXSRC\SOURCES\ALL\SRC6487.1\store\src\_util\util.c @ 100] 01 2f3cf5b4 0069d6c5 store!JTAB_BASE::EcSetMVTextAsLongBinary+0x62 [\\EXSRC\SOURCES\ALL\SRC6487.1\store\src\_jdb\jtabbase.cxx @ 12234] 02 2f3cf5e4 00553e73 store!JTAB_BASE::EcSetProp+0x271 [\\EXSRC\SOURCES\ALL\SRC6487.1\store\src\_jdb\jtabbase.cxx @ 12875] 03 2f3cf6ec 005ba286 store!LOGON::EcSetProps+0x72b [\\EXSRC\SOURCES\ALL\SRC6487.1\store\src\store\logon.cxx @ 4411] 04 2f3cf74c 0048a0b7 store!EcSetPropsOp+0x663 [\\EXSRC\SOURCES\ALL\SRC6487.1\store\src\store\rpcintf.cxx @ 6569] 05 2f3cf7a8 004a13a4 store!EcSetProps+0x93 [\\EXSRC\SOURCES\ALL\SRC6487.1\store\src\_mapises\mapidisp.cxx @ 6586] 06 2f3cf8d4 004a0a30 store!EcRpc+0x97f [\\EXSRC\SOURCES\ALL\SRC6487.1\store\src\_mapises\mapidisp.cxx @ 1466] 07 2f3cf8ec 77d77fb0 store!EcDoRpc+0x60 [\\EXSRC\SOURCES\ALL\SRC6487.1\store\src\_mapises\rpc.c @ 1040] 08 2f3cf910 77d95ad7 RPCRT4!Invoke+0x30 [..\i386\stubless.asm @ 88] 09 2f3cfd0c 77d9547e RPCRT4!NdrStubCall2+0x655 [D:\nt\private\rpc\ndr20\srvcall.c @ 1727] 0a 2f3cfd28 77d52156 RPCRT4!NdrServerCall2+0x17 [D:\nt\private\rpc\ndr20\srvcall.c @ 1194] 0b 2f3cfd60 77d37ee1 RPCRT4!DispatchToStubInC+0x32 [D:\nt\private\rpc\runtime\mtrt\dispatch.c @ 56] 0c 2f3cfdb8 77d37db5 RPCRT4!RPC_INTERFACE::DispatchToStubWorker+0x100 [D:\nt\private\rpc\runtime\mtrt\hndlsvr.cxx @ 543] 0d 2f3cfdd8 77d58bea RPCRT4!RPC_INTERFACE::DispatchToStub+0x5e [D:\nt\private\rpc\runtime\mtrt\hndlsvr.cxx @ 407] 0e 2f3cfe10 77d5717a RPCRT4!LRPC_SCALL::DealWithRequestMessage+0x1dd [D:\nt\private\rpc\runtime\mtrt\lpcsvr.cxx @ 2737] 0f 2f3cfe28 77d57689 RPCRT4!LRPC_ADDRESS::DealWithLRPCRequest+0x10c [D:\nt\private\rpc\runtime\mtrt\lpcsvr.cxx @ 889] 10 2f3cff74 77d56d9e RPCRT4!LRPC_ADDRESS::ReceiveLotsaCalls+0x229 [D:\nt\private\rpc\runtime\mtrt\lpcsvr.cxx @ 1208] 11 2f3cff78 77d39a00 RPCRT4!RecvLotsaCallsWrapper+0x9 [D:\nt\private\rpc\runtime\mtrt\lpcsvr.cxx @ 37] 12 2f3cffa8 77d41c6c RPCRT4!BaseCachedThreadRoutine+0x4f [D:\nt\private\rpc\runtime\mtrt\hndlsvr.cxx @ 3586] 13 2f3cffb4 7c57b382 RPCRT4!ThreadStartRoutine+0x18 [D:\nt\private\rpc\runtime\mtrt\threads.cxx @ 230]
 * 1) ChildEBP RetAddr

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbexchange2000presp4julybarfix kbqfe kbfix kbexchange2000presp4fix kbbug KB837031

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