Microsoft KB Archive/235237

= Err Msg: Could Not Detect Modem. It May Be in Use, Turned Off, or Not Installed Properly =

Article ID: 235237

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

-



This article was previously published under Q235237



SYMPTOMS
When you attempt to connect to your Internet service provider (ISP), you may receive the following error message:

Could not detect modem. It may be in use, turned off, or not installed properly.



CAUSE
This behavior can occur if the Winsock.dll file is replaced with the SPRY Dialer's version of the Winsock.dll file.



RESOLUTION
To resolve this behavior, rename the Winsock.dll file to Winsock.old, and then extract a new copy of the file from the Windows cabinet files.

For information about how to rename a file, click Start, click Help, click the Index tab, type renaming files, and then click Display.

For information about how to extract a file, see the following article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbenv kberrmsg kbnetwork kbprb KB235237

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.