Microsoft KB Archive/308238

= SMS Rchelp.sys File Prevents Chkdsk.exe from Running =

Article ID: 308238

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3

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This article was previously published under Q308238



SYMPTOMS
When you start your Microsoft Windows NT-based workstation that is running Systems Management Server (SMS) 2.0 with SMS Remote Control installed, you may receive the following error message:

Cannot open volume for direct access



CAUSE
The preceding error message may occur when a disk check (Chkdsk.exe) that is scheduled to run during startup is unable to run. The SMS Remote Control Helper Driver (Rchelp.sys) evaluates the currently-installed video drivers, and then writes their contents to the \system32\Viddrv.rch file on reboot so that the video accelerator driver can attempt to load the correct driver. The process of writing this file places a lock that prevents Chkdsk.exe from gaining exclusive access to the disk. Because Chkdsk.exe does not have exclusive access to the disk, Chkdsk.exe cannot run.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

 Date       Time   Version         Size       File name           Platform - 06-Oct-00  23:00                         65  Compverremctrl.ini  Alpha 06-Oct-00 23:00  4.00.1493.2234     26,480  Rchelp.sys          Alpha 06-Oct-00 23:00  2.0.92.08       1,686,036  Remctrl.exe         Alpha

06-Oct-00 23:00                         65  Compverremctrl.ini  Intel 06-Oct-00 23:00  4.00.1493.2234     16,544  Rchelp.sys          Intel 06-Oct-00 23:00  2.0.148.00      1,352,209  Remctrl.exe         Intel The English post-SMS 2.0 Service Pack 3 (SP3) version of this fix should have the following file attributes or later:

 Date       Time   Version         Size       File name           Platform - 01-Mar-01  23:05                         65  Compverremctrl.ini  Alpha 01-Mar-01 23:05  4.00.1493.3225     26,480  Rchelp.sys          Alpha 01-Mar-01 23:05  2.0.92.09       1,681,799  Remctrl.exe         Alpha

01-Mar-01 23:05                         65  Compverremctrl.ini  Intel 01-Mar-01 23:05  4.00.1493.3225     16,544  Rchelp.sys          Intel 01-Mar-01 23:05  2.0.92.09       1,354,289  Remctrl.exe         Intel



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.



MORE INFORMATION
To install the hotfix, use one of the following methods on the SMS site server and on each of the SMS Administrator consoles.

Method 1: How to Use the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
 * 1) Copy the hotfix folder structure to a share on your network. Note that Q308238.exe is an SMS Installer file that updates specific files on your site server.
 * 2) Log on to the site server by using an account with administrative privileges.
 * 3) Run Q308238.exe, and then follow the instructions in the wizard. You can run the file in quiet mode by using the /s switch.

NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Because of this, it may take up to 23 hours for the hotfix files to be propagated to the client computers. To propagate the hotfix in a smaller amount of time, create a software distribution for the Setevnt.exe or Cliutils.exe resource kit tool, and then use the appropriate parameter or parameters to start a CCIM work cycle. For information about the correct syntax to use with these tools, view the resource kit documentation.

Method 2: How to Manually Install the Hotfix on the Site Server
To manually install the hotfix on the site server:
 * 1) Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
 * 2) Replace the Remctrl.exe file in the SMS_root\Inboxes\Clicomp.src\Remctrl\Platform folder with the version of the file that you obtain from the hotfix.
 * 3) Replace the Compver.ini file in the SMS_root\Inboxes\Clicomp.src\Remctrl folder with the version of the file that you obtain from the hotfix. Note that you must rename the CompverRemctrl.ini file to Compver.ini.
 * 4) Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.

NOTE: The default CCIM polling interval is 23 hours. Because of this, it may take up to 23 hours for the hotfix files to be propagated to the client computers. To propagate the hotfix in a smaller amount of time, create a software distribution for the Setevnt.exe or Cliutils.exe resource kit tool, and then use the appropriate parameter or parameters to start a CCIM work cycle. For information about the correct syntax to use with these tools, view the resource kit documentation.

Keywords: kbqfe kbhotfixserver kbsms200presp5fix kbhardware kbenv kberrmsg kbfix kbhelpdesk kbprb KB308238

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