Microsoft KB Archive/927088

= Money may stop responding at startup if Norton Antivirus set to scan compressed files =

Article ID: 927088

Article Last Modified on 8/2/2007

-

APPLIES TO


 * Microsoft Money Plus Deluxe
 * Microsoft Money Plus Home & Business
 * Microsoft Money Plus Premium
 * Microsoft Money 2007 Deluxe
 * Microsoft Money 2007 Home & Business
 * Microsoft Money 2007 Premium
 * Microsoft Money 2006 Deluxe
 * Microsoft Money 2006 Premium
 * Microsoft Money 2006 Small Business
 * Microsoft Money 2006 Standard
 * Microsoft Money 2005 Deluxe Edition
 * Microsoft Money 2005 Premium Edition
 * Microsoft Money 2005 Small Business Edition
 * Microsoft Money 2005 Standard Edition

-





SYMPTOMS
When you try to start the following programs, they may stop responding:
 * Microsoft Money 2007
 * Microsoft Money 2006
 * Microsoft Money 2005



CAUSE
This issue occurs if you have enabled the option to scan compressed files in the Norton Antivirus program.



RESOLUTION
To resolve this issue, disable the option to scan compressed files in the Norton Antivirus program. To do this, follow the instructions that are provided by the manufacturer. To contact Symantec Corporation, visit the following Symantec Corporation Web site:

http://www.symantec.com/index.jsp

Additional query words: virus cab file zip

Keywords: kbexpertisebeginner kbtshoot kbprb KB927088

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.