Microsoft KB Archive/932652

= A Windows SideShow-compatible device or the related Gadgets do not work reliably in Windows Vista =

Article ID: 932652

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Home Premium
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Business 64-bit Edition

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SYMPTOMS
You may experience any of the following problems when you use a Windows SideShow-compatible device in Windows Vista:  When you start the computer, or when you reset the Windows SideShow-compatible device, Gadgets that have previously been enabled are not loaded on the Windows SideShow-compatible device. When you open the Windows SideShow item in Control Panel, you may see the following message shown for each gadget in the column that corresponds to your device:

Not Compatible

 The Language and Theme boxes in the Change Device Settings window are blank. When you try to synchronize music or photos to your SideShow-compatible device by using Windows Media Player 11, the SideShow gadgets may fail and no longer work. When you try to turn the SideShow gadgets on or off, you may receive an error message that resembles the following:

One or more gadgets could not be turned on or off





CAUSE
These problems occur because of a problem in the SideShow driver. When a command is issued to the device, the Media Transfer Protocol (MTP) driver unexpectedly returns an ERROR_BUSY error.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Before you install this hotfix, you must install the hotfix that is described in the following Microsoft Knowledge Base article:

933607 UMDF User-mode drivers that use the Windows SideShow class extension return errors when you process commands asynchronously

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbfix kbqfe kbexpertisebeginner kbhotfixserver kbwinvistapostrtmfix KB932652

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