Microsoft KB Archive/278869

= MSN Companion does not dial during set-up =

PSS ID Number: 278869

Article Last Modified on 5/13/2003

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q278869



SYMPTOMS
During account set-up the modem will not dial and no dial tone is heard. Customer is able to plug a regular phone into the unit and successfully place a regular call.



CAUSE
Unit's modem may be defective.



RESOLUTION

 * 1) Make certain the unit is plugged in.
 * 2) Check to ensure that the phone line is working by plugging a regular phone into the unit and trying to place a regular call.
 * 3) Listen carefully to determine if the MSN Companion unit is dailing correctly.

If the unit is not dialing the unit needs to be returned and replaced. Please contact your equipment manufacturer.

Additional query words: kbimu

Keywords: kbprb KB278869

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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