Microsoft KB Archive/189487

= XWEB: Dr. Watson Opening Welcome to Microsoft Outlook 98! Message =

Article ID: 189487

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook Web Access 5.5
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q189487





SYMPTOMS
When you use Netscape Navigator version 3.0 or later and the Outlook Web Access client, to try to open the Outlook 98 welcome messages that have the subjects "Welcome to Microsoft Outlook 98!" or "Special Offers for Outlook Users", a Dr. Watson error may appear in Windows NT with the following text:

netscape.exe

Exception: access violation (0xc0000005), Address: 0x00450521f

The memory address location may vary.

Opening either message in Outlook Web Access under Windows 95 or Windows 98 may produce an illegal operation error. Getting details on the error shows the following text:

NETSCAPE caused an invalid page fault in module NETSCAPE.EXE at

015f:00407376.

The memory address location may vary.



WORKAROUND
This error can be avoided by not opening the Welcome message in the Outlook Web Access client when using the Netscape browser. This is the only message that seems to cause the error. You can open the Welcome message correctly in the Outlook client or the Outlook Web Access client if you use a different browser.



STATUS
This problem occurs when you use Microsoft Outlook Web Access, version 5.5, or version 5.5 Service Pack 1, with Netscape Navigator version 3.0 or later.

Keywords: kbbug kbnofix KB189487

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