Microsoft KB Archive/842541

= You receive a &quot;SYNC_5&quot; or a &quot;MIS_5&quot; error message when you try to synchronize your Pocket PC or Smartphone calendar with your Exchange 2000 Server, Mobile Information Server 2002, or Exchange 2003 Server mailbox =

Article ID: 842541

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Mobile Information Server 2002 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

-





SYMPTOMS
When you try to synchronize the calendar on your Pocket PC device or the calendar on your Smartphone device with your Microsoft Exchange 2000 Server mailbox, your Mobile Information Server 2002 mailbox, or your Microsoft Exchange Server 2003 mailbox, you receive error messages that are similar to the following:

Synchronization failed due to an error on the server.

Try again later

Error Code: SYNC_5

Error: MIS_5

Synchronization failed due to a server software error. If the problem continues, contact your network administrator.



CAUSE
This problem may occur if your calendar contains very many calendar items.

In this scenario, a Web Distributed Authoring and Versioning (WebDAV) search request that contains thousands of REPL tags may generate a SYNC_5 or a MIS_5 error code.



Hotfix information
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Additionally, this update requires the Exchange 2000 Server Post-Service Pack 3 update rollup that is described in the following Microsoft Knowledge Base (KB) article:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 Update Rollup

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, many Exchange-related services are automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Jul-2004  02:59  6.0.6605.0        851,968  Davex.dll 02-Jul-2004 02:59  6.0.6605.0      2,170,880  Exoledb.dll

Exchange Server 2003
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Prerequisites
There are no prerequisites for this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, many Exchange-related services are automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
  Date         Time   Version            Size    File name --  08-Jun-2004  03:15  6.5.6980.92     1,064,448  Davex.dll 08-Jun-2004 03:23  6.5.6980.92     3,619,328  Excdo.dll 08-Jun-2004 03:15  6.5.6980.92     2,532,864  Exoledb.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 1.

Additional query words: XCCC

Keywords: kbqfe kbfix kbexchange2000presp4fix kbbug kbhotfixserver KB842541

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.