Microsoft KB Archive/836426

= Your computer hangs or continuously restarts when you start from a Sysprep image in Windows Server 2003 =

Article ID: 836426

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
When you use the Sysprep mini-setup program to start a Microsoft Windows Server 2003-based computer from a Sysprep image, the computer may hang or may continuously restart.

Additionally, you may receive the following error message in the Setuperr.log file:

Setup encountered the following unhandled exception: Exception c0000005 at address 5F0C3189 with the following parameters: 00000000 00000014

Note The memory address and parameters of this error message may vary.



CAUSE
This problem may occur if the Telephony service is stopped on the computer that you are trying to start. You may also experience this problem if a security template has been applied. This template may have set the Startup type for the Telephony service to Disabled before you used the Sysprep tool to create the installation image.



RESOLUTION
To resolve this problem, start the Telephony service before you use the Sysprep mini-setup program to start the computer from the Sysprep image. To start the Telephony service, follow these steps:
 * 1) Click Start, point to Administrative Tools, and then click Services.
 * 2) Right-click Telephony, and then click Properties.
 * 3) Click Automatic in the Startup type list, and then click Start.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
You can disable the Telephony service after you complete the Sysprep mini-setup program.

The following Windows Server 2003 services rely on Telephony:
 * Remote Access Auto Connection Manager
 * Remote Access Connection Manager
 * Internet Connection Firewall (ICF)/Internet Connection Sharing (ICS)

Keywords: kbwinservperf kbmgmtservices kbfix kbprb KB836426

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