Microsoft KB Archive/264413

= Error Connecting to Destination Server During Move Mailbox =

Article ID: 264413

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q264413



SYMPTOMS
When you use the Active Directory Users and Computers snap-in to move an Exchange 2000 user or an Exchange 2003 user from one server to another, the Exchange Task Wizard may report the following error message:

Error: Connecting to destination server. cn=newuser,,CN=Users,DC=regency,DC=com The attempt to log on to the Microsoft Exchange Server computer has failed. The MAPI provider failed. Microsoft Exchange Server Information Store ID no: 8004011d-0512-00000000



CAUSE
These errors are reported because Move Mailbox cannot log on to the system attendant mailbox. The system attendant has a mailbox on each server, usually on the default mailbox store.



RESOLUTION
Make sure that the default mailbox store is mounted.



MORE INFORMATION
The following error messages may be reported in the event log:

Event Type: Error

Event Source: MSExchangeAdmin

Event Category: MAPI Session

Event ID: 9175

Date: 5/31/2000

Time: 4:53:05 PM

User: N/A

Computer: ServerA

Description: The MAPI call 'OpenMsgStore' failed with the following error:

The attempt to log on to the Microsoft Exchange Server computer has failed. The MAPI provider failed.

Microsoft Exchange Server Information Store

ID no: 8004011d-0512-00000000

Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 9167

Date: 5/31/2000

Time: 4:53:05 PM

User: N/A

Computer: ServerA

Description: Unable to get an administrative interface to the mailbox store on server 'ServerA'.

Error: The attempt to log on to the Microsoft Exchange Server computer has failed. The MAPI provider failed.

Microsoft Exchange Server Information Store

ID no: 8004011d-0512-00000000

Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 1008

Date: 5/31/2000

Time: 4:53:05 PM

User: N/A

Computer: ServerA

Description: Unable to move mailbox 'newuser'.

Error: The attempt to log on to the Microsoft Exchange Server computer has failed. The MAPI provider failed.

Microsoft Exchange Server Information Store

ID no: 8004011d-0512-00000000

Additional query words: exch2kp2w XADM

Keywords: kberrmsg kbprb KB264413

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