Microsoft KB Archive/928654

= In a Blade Server configuration, you may experience a 0x7B stop error or a &quot;Setup cannot continue&quot; error when you use RIS to install Windows Server 2003 in a network PXE environment =

Article ID: 928654

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
Consider the following scenario. In a Blade Server configuration, you try to install Microsoft Windows Server 2003 by using Remote Installation Services (RIS) in a network Pre-Boot Execution Environment (PXE). The configuration uses an internal KVM switch to access the local keyboard, video, and mouse for each installed blade. For example, when a blade is selected for KVM focus, KVM functionality becomes active for the targeted blade. The remaining blades do not have focus and do not have active KVM connectivity.

In this scenario, you may experience one of the following symptoms:  You receive a Stop error message that resembles the following:

STOP 0x0000007B:

INACCESSIBLE_BOOT_DEVICE

Fatal System Error

 You receive an error message that resembles the following:

The following value in the .SIF file used by Setup is corrupted or missing:

Value 1 in line 0 in section [Keyboard]

Setup cannot continue. To quit Setup, press F3.





CAUSE
These symptoms occur because the target blade for the Windows Server 2003 installation does not have active KVM connectivity. Therefore, the target blade does not detect an active keyboard. These symptoms occur if a keyboard is not present during the installation of the operating system. These symptoms are caused by a bug in the Setupdd.sys file.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix, the computer must be running one of the following operating systems:
 * A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1)
 * An Itanium-based version of Windows Server 2003 with SP1
 * An x64-based version of Windows Server 2003
 * Microsoft Windows XP Professional x64 Edition

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

To apply this hotfix
To apply this hotfix, you must update the Windows installation source files by using the files that are included in this update. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

828930 How to integrate software updates into your Windows installation source files



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbwinserv2003sp2fix kbwinserv2003presp2fix kbfix kbbug kbhotfixserver kbqfe kberrmsg kbprb kbexpertiseadvanced KB928654

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