Microsoft KB Archive/822949

= Information Store service repeatedly crashes until you dismount the mailbox store =

Article ID: 822949

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The Microsoft Exchange Information Store service (Store.exe) may quit unexpectedly (crash), and you may experience one or more of the following symptoms on your Exchange server when you troubleshoot this problem:   When you view the system log in Event Viewer, an event that is similar to the following is displayed: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date:

Time:

User: N/A

Computer:

Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 9 time(s). The following corrective action will be taken in 0 milliseconds: No action.  When you restart the Information Store service, it again quits after a short time. If you dismount a particular mailbox store, you can successfully start the Microsoft Exchange Information Store service. If you remove the messages from the queue folder of the mailbox store that you dismounted, you can successfully mount the mailbox store without the Microsoft Exchange Information Store service quitting.



CAUSE
This problem occurs if your Exchange 2000 Server receives a message that contains a Web Distributed Authoring and Versioning (WebDAV) request that contains a parameter with an incorrect property type.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information Store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version        Size    File name --- 04-Jun-2003 00:46  6.0.6472.0  3,915,776  Cdoex.dll 04-Jun-2003 00:40  6.0.6472.0    827,392  Davex.dll 04-Jun-2003 00:38  6.0.6472.0    577,536  Dsaccess.dll 03-Jun-2003 23:47  6.0.6472.0    184,320  Dscmsg.dll 04-Jun-2003 00:46  6.0.6472.0  3,575,808  Excdo.dll 04-Jun-2003 00:38  6.0.6472.0    258,048  Exmime.dll 04-Jun-2003 00:40  6.0.6472.0  2,138,112  Exoledb.dll 04-Jun-2003 00:36  6.0.6472.0     81,920  Exosal.dll 04-Jun-2003 00:40  6.0.6472.0    307,200  Exprox.dll 03-Jun-2003 23:39  6.0.6472.0     49,152  Mdbevent.dll 04-Jun-2003 00:08  6.0.6472.0  2,285,568  Mdbmsg.dll 03-Jun-2003 23:41  6.0.6472.0     32,768  Mdbrole.dll 04-Jun-2003 00:38  6.0.6472.0     24,576  Mdbtask.dll 04-Jun-2003 00:37  6.0.6472.0  4,648,960  Store.exe

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4septbarFix XADM

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB822949

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