Microsoft KB Archive/814435

= Problems if Outlook Is Not Configured to Send Your MSN User Name and Password =

Article ID: 814435

Article Last Modified on 1/10/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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SYMPTOMS
When you try use your MSN e-mail account to send an e-mail message from Outlook 2000, you may receive the following error message:

0X800CCC78 error: The message could not be sent because the server rejected the sender's e-mail address



CAUSE
This issue may occur if you have not configured Outlook 2000 to send your MSN user name and password to log on to your MSN e-mail server.



RESOLUTION
To resolve this issue:
 * 1) Start Outlook 2000, and then click Accounts on the Tools menu.
 * 2) On the Mail tab, click your MSN e-mail account, and then click Properties.
 * 3) Click the Servers tab, and then click to select the My server requires authentication check box.
 * 4) Click Settings.
 * 5) Under Logon Information, click Log on using.
 * 6) In the Account name box, type your MSN member ID (everything before the &quot;at sign&quot; (@) of your MSN e-mail address).
 * 7) In the Password box, type your MSN account password.
 * 8) Click to select the Log on using Secure Password Authentication check box.
 * 9) Click OK, and then click OK.
 * 10) Click Close.

Keywords: kbprb KB814435

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