Microsoft KB Archive/940318

= You receive an error message when you try to run a Server Management wizard in Windows Small Business Server 2003 =

Article ID: 940318

Article Last Modified on 8/2/2007

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APPLIES TO


 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition

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SYMPTOMS
On a computer that is running Microsoft Windows Small Business Server 2003, you receive one of the following error messages when you try to run a wizard in the Server Management console.

Error message 1
This wizard can only be run on a Small Business Server computer.

Error message 2
The  cannot run on this operating system. The computer must be running Microsoft Small Business Server 2003.

Error message 3
An unexpected error occurred (80070057)

The parameter is incorrect.

Additionally, after you open the Modify Storage for Deleted Files and E-mail task in the Backup Wizard, you cannot access the Storage Allocation for Deleted Files and E-mail page. Instead, after you click Next on the Welcome page, the Backup Wizard goes directly to the Complete the Small Business Server Backup Configuration Wizard page. Then, you receive the following message when you click Finish:

An unexpected error occurred (80070002)

The system cannot find the file specified.



CAUSE
This problem occurs if the following registry subkey is missing:



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows Small Business Server 2003 Service Pack 1 installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
This hotfix does not replace any binary files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix rebuilds the values of all the registry entries that are under the following registry subkey:

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: SBS

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB940318

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