Microsoft KB Archive/911325

= Error message when you export a view or an advanced find query from Microsoft Dynamics CRM to Excel: &quot;If the filename or path is long, try renaming the file or copying it to a different folder&quot; =

Article ID: 911325

Article Last Modified on 1/4/2008

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APPLIES TO


 * Microsoft Dynamics CRM 4.0
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
Consider the following scenario. In Microsoft Dynamics CRM, you create a view or an advanced find query. The name of the view or of the query contains double-byte characters or surrogate characters. Then, you export the view or the query to Microsoft Office Excel. When you export the view or the query, you receive one of the following error messages.

Error message 1

If the filename or path is long, try renaming the file or copying it to a different folder.

Error message 2

C:\Document and Settings\ \Local Settings\Temporary Internet Files\ .xls could not be found. Check the spelling of the file name, and verify that the file location is correct.



CAUSE
This problem occurs when the name of the view or of the query contains more than 25 characters. Additionally, this problem occurs when the name of the Excel worksheet contains double-byte characters or surrogate characters.

When the view or the query is exported to Excel, the name of the Excel worksheet becomes the name of the view or of the query. If the name of the view or of the query contains double-byte characters or surrogate characters, the name of the Excel worksheet will also contain these characters.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: crm crm30 crm3.0

Keywords: kbmbscrm40 kbtshoot kberrmsg kbmbsmigrate kbbug KB911325

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