Microsoft KB Archive/119430

= Pentium with Intel Motherboard Hangs When Running MemMaker =

Article ID: 119430

Article Last Modified on 11/19/1999

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APPLIES TO


 * Microsoft MS-DOS 6.0 Standard Edition
 * Microsoft MS-DOS 6.2 Standard Edition
 * Microsoft MS-DOS 6.21 Standard Edition
 * Microsoft MS-DOS 6.22 Standard Edition

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This article was previously published under Q119430



SYMPTOMS
When you run MemMaker on certain computers using Intel motherboards and the Pentium processor, the system stops responding (hangs) after rebooting.

On some Pentium computers, when you are prompted to press ENTER, the computer boots, returns to the MemMaker screen and hangs. If you press the reset button, the computer boots and MemMaker proceeds to the next phase. When you press ENTER again, the computer boots, returns to the MemMaker screen and hangs again. Pressing the reset button reboots the computer and MemMaker again proceeds to the next phase. This process continues until MemMaker is finished optimizing your system.

This problem is known to occur on some Gateway 2000 computers and clones.



CAUSE
Intel has confirmed that this problem is caused by a BIOS problem with some boards.



RESOLUTION
Contact your computer reseller for a replacement BIOS chip set. (This is a Flash BIOS ROM and can be reprogrammed from a disk.)



MORE INFORMATION
Normally, when MemMaker is run, it prompts you to press ENTER to reset the computer after each phase of operation. After resetting, MemMaker continues to the next phase until the operation is completed. If MemMaker does not complete because a program (such as a menu or batch file) is launched or the computer is reset or turned off, the next time the computer is turned on, a message is displayed advising that MemMaker did not complete.

Additional query words: 6.00 6.20 locks 6.x dos pci

Keywords: KB119430

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