Microsoft KB Archive/938225

= The Microsoft Exchange Information Store service in Exchange 2003 exits unexpectedly when some users log on to Outlook Web Access =

Article ID: 938225

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
On a server that is running Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service exits unexpectedly when some users log on to Microsoft Office Outlook Web Access.

When this problem occurs, an event that resembles the following is logged in the Application log: Event Type: Information

Event Source: Application Error

Event Category: (100)

Event ID: 1004

Description:

Reporting queued error: faulting application store.exe, version 6.5.7652.24, faulting module exchmem.dll, version 6.5.7638.1, fault address 0x000053b4.



CAUSE
When the Microsoft Exchange Information Store service is processing a calendar item that has a long SMTP address, a resource is freed two times. Therefore, the Microsoft Exchange Information Store service exits.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix:
 * Exchange Server 2003 Service Pack 2

For more information about how to obtain the latest service pack for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
After you apply this hotfix, you must restart the Microsoft Exchange Information Store service and all the dependent services.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: store crash OWA

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB938225

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