Microsoft KB Archive/831877

= Multiple memory leaks in the Remote Registry Service when you use performance counters =

Article ID: 831877

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
When you run the Remote Registry Service component, your computer's performance may decrease over time. Or, your computer may periodically stop responding, and then you have to force a restart. For example, if you use the Remote Registry Service to replicate registry information between two computers, one or both of the computers may stop responding periodically.



CAUSE
This issue occurs because of one or more memory leaks that occur in the Remote Registry Service when a program loads and unloads performance counter DLLs from memory.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix you must have Windows 2000 Service Pack 3 or Windows 2000 Service Pack 4 installed.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces no other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time     Version        Size        File name 08-Dec-2003 18:13   5.0.2195.6877    122,640   Iisrtl.dll 08-Dec-2003 18:13   5.0.2195.6876    483,600   Ntdll.dll 08-Dec-2003 18:13   5.0.2195.6863     42,256   Perfctrs.dll 11-Nov-2003 00:33   5.0.2195.6873    142,608   Termsrv.exe 08-Dec-2003 18:13   5.0.2195.6824     26,384   Utildll.dll 08-Dec-2003 18:13   5.0.2195.6877     39,184   Winsta.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

265173 The Datacenter program and Windows 2000 Datacenter Server product

Additional query words: hang crash quit reboot

Keywords: kbhotfixserver kbqfe kbsysadmin kbbug kbfix kbqfe kbwin2000presp5fix KB831877

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