Microsoft KB Archive/193911

= MSPS: Err Msg: Msphone Caused a General Protection Fault in... =

Article ID: 193911

Article Last Modified on 7/25/2001

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APPLIES TO


 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q193911



SYMPTOMS
When you use Microsoft Call Manager to check phone messages, you may receive the following error message:

Msphone caused a general protection fault in module User.exe



CAUSE
This behavior can occur if both the following conditions are true:


 * You are using Microsoft Windows 95 or a beta copy of Microsoft Windows 98 on your computer.
 * When you check for phone messages, your hard disk is not active.



RESOLUTION
To resolve this behavior, use the appropriate method:

Windows 98 Beta
Install the final release version of Windows 98 on your computer.

Windows 95
Activate the hard disk before you check phone messages. To do this, open a program, and then close it.

Additional query words: rc0 rc1 spin osr2 osr1 gpf

Keywords: kberrmsg kbhardware kbenv kbprb KB193911

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