Microsoft KB Archive/826135

= Information Store Stops Responding When You Use Outlook Web Access to Access an Embedded Object in an E-mail Message =

Article ID: 826135

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) to access an embedded object in an e-mail message, the Exchange 2000 Information Store service (Store.exe) may stop responding.



CAUSE
This problem may occur in situations where the embedded object uses a FlatURLSpace URL, and Exchange 2000 incorrectly processes the string that is contained in the URL.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next P1 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: Exchange OLE DB Provider

Date        Time   Version      Size  File name

11-Aug-2003 09:16  6.0.6497.0      3,915,776  Cdoex.dll 11-Aug-2003 09:11  6.0.6497.0        851,968  Davex.dll 11-Aug-2003 09:11  6.0.6497.0         53,248  Davexpc.dll 11-Aug-2003 09:07  6.0.6497.0        131,072  Drviis.dll 11-Aug-2003 09:08  6.0.6497.0        577,536  Dsaccess.dll 11-Aug-2003 08:25  6.0.6497.0        184,320  Dscmsg.dll 11-Aug-2003 08:25  6.0.6497.0        958,464  Emsmdb32.dll 11-Aug-2003 09:16  6.0.6497.0      3,575,808  Excdo.dll 11-Aug-2003 09:08  6.0.6497.0        258,048  Exmime.dll 11-Aug-2003 09:11  6.0.6497.0        143,360  Exodbesh.dll 11-Aug-2003 09:11  6.0.6497.0         57,344  Exodbpc.dll 11-Aug-2003 09:11  6.0.6497.0        200,704  Exodbprx.dll 11-Aug-2003 09:11  6.0.6497.0      2,174,976  Exoledb.dll 11-Aug-2003 09:05  6.0.6497.0         81,920  Exosal.dll 11-Aug-2003 09:11  6.0.6497.0        307,200  Exprox.dll 11-Aug-2003 08:26  6.0.6497.0        143,360  Exschema.exe 11-Aug-2003 09:11  6.0.6497.0        315,392  Exsmtp.dll 11-Aug-2003 08:27  6.0.6497.0        675,840  Exwform.dll 11-Aug-2003 08:18  6.0.6497.0         49,152  Mdbevent.dll 11-Aug-2003 08:22  6.0.6497.0      2,285,568  Mdbmsg.dll 11-Aug-2003 08:18  6.0.6497.0         32,768  Mdbrole.dll 11-Aug-2003 09:08  6.0.6497.0         24,576  Mdbtask.dll 11-Aug-2003 09:03  6.0.6497.0         94,208  Peexch50.dll 11-Aug-2003 09:05  6.0.6497.0        397,312  Phatcat.dll 11-Aug-2003 09:08  6.0.6497.0        528,384  Reapi.dll 11-Aug-2003 09:11  6.0.6497.0        311,296  Resvc.dll 11-Jul-2003 14:39  5.3.18.6            6,656  Spmsg.dll 24-Jun-2003 11:45  5.3.18.5          100,352  Spuninst.exe 11-Aug-2003 09:07  6.0.6497.0      4,657,152  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For more information about FlatURLSpace URLs, see the Microsoft Exchange 2000 Software Development Kit (SDK). To obtain the Exchange 2000 SDK, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&amp;familyid=65E0FB44-961E-443E-AD34-6455E7F2F647

To obtain the Exchange 2000 SDK Documentation and Samples, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/results.aspx?pocId=&freetext=Exchange%202000%20SDK%20Documentation%20and%20Samples&DisplayLang=en

Additional query words: XCCC crash

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB826135

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