Microsoft KB Archive/939399

= Error message when you try to install updates on a Windows Vista-based computer by using Windows Update or when you try to perform a backup: &quot;Code 0x8007000b&quot; =

Article ID: 939399

Article Last Modified on 8/31/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Starter
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
When you try to install updates on a Windows Vista-based computer by using Windows Update, you may receive the following error message:

Code 0x8007000b

If you try to perform a backup by using the &quot;back up files&quot; feature, you may receive the following error message:

File backup could not save your automatic backup settings for the following reason:

Transaction support within the specified file system resource manager is not started or was shutdown due to an error. (0x80071A91)

Please try again.



CAUSE
This problem may occur if the transactional log file that is used by the NTFS file system is corrupted.



RESOLUTION
To resolve this problem, follow these steps:  Click Start, type cmd in the Start Search box, and then right-click cmd in the Programs list. Click Run as administrator, and then click Continue. If you are prompted for an administrator password or for confirmation, type the password, or click Allow. At a command prompt, type the following command, and then press ENTER:

fsutil resource setautoreset true c:\

 Restart the computer. Use Windows Update to install the latest updates.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb kbexpertisebeginner KB939399

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