Microsoft KB Archive/941811

= A memory leak occurs if an agent of the release version of Microsoft System Center Operations Manager 2007 reports to System Center Operations Manager 2007 Service Pack 1 management servers =

Article ID: 941811

Article Last Modified on 10/31/2007

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APPLIES TO


 * Microsoft System Center Operations Manager 2007

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SYMPTOMS
A memory leak occurs if an agent of the release version of Microsoft System Center Operations Manager 2007 reports to System Center Operations Manager 2007 Service Pack 1 management servers. In this case, the agent leaks about 4 megabytes of memory every day.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the hotfix installation process restarts the OpsMgr Health service.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Hotfix installation instructions
Apply this hotfix to every management server that is running Operations Manager 2007. To do this, copy the SystemCenterOperationsManager2007-RTM-KB941811-X86-AMD64-ENU.msi file from the hotfix package to a local folder or to a shared folder. Then, run this file.

Note You can run this file in Windows Explorer or at a command prompt. The hotfix installation process restarts the OpsMgr Health service.

The agent computers are updated automatically. However, you must approve the update in the Pending Management folder. To do this, follow these steps:
 * 1) On the computer that is running the Management Server role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
 * 2) Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
 * 3) In the Pending Management folder, review and approve the agent computers to apply this hotfix.

Note If you install Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the Pending Management folder.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007, x64-based version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: RTM agents reporting to Sp1 Ops Mgr

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB941811

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