Microsoft KB Archive/197492

= XADM: Information Store Crashes Processing Rules in Public Store =

Article ID: 197492

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q197492





SYMPTOMS
During normal operation, the Microsoft Exchange information store may quit unexpectedly and display an access violation error message. If the correct Windows NT and Exchange Server symbols are installed, the resulting Dr. Watson log may have a stack dump similar to the following:   FramePtr  RetAddr   Param1   Param2   Param3   Function Name 03e1fc1c 005f5279  00001048 00000000 0000000e STORE!FreeLinkedFn+0x26 03e1fcd4 005f30a7  0c9cdc30 00000009 03e1fd78 STORE!EcRulentryFromRulesData+0x919 03e1fd90 005f383f  03e1ff08 03e1ff28 0012f3cc STORE!EcRulesSync+0x147 03e1ff48 005bd845  00000001 00000000 00000000 STORE!FRulesSync+0x3cf 03e1ffb8 77f04f3e  00000000 00000219 0012f3cc STORE!EcProcessTask+0x2b5 03e1ffec 00000000  00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x51



CAUSE
When processing the actions of a particular rule set on a public folder, the information store encountered an error. A problem in the code to handle this error condition resulted in memory being freed twice for a particular pointer. This double free caused the access violation and the STORE process to quit.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later: Component: Information Store

File Name   Version -  Gapi32.dll   5.5.2511 Mdbmsg.dll  5.5.2511 Store.exe   5.5.2511



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Serverversion 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: crash hang GPF general protection fault

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB197492

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