Microsoft KB Archive/827507

= Windows 2000 Server-based Computer Cannot Join the Network =

Article ID: 827507

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

-





SYMPTOMS
When you start your Windows 2000 Server-based computer, the computer may not be able to join (log on to) your network.



CAUSE
This issue may occur if your IP address cannot be obtained or renewed by your Dynamic Host Configuration Protocol (DHCP) server. Specifically, this issue occurs if both of the following conditions are true:
 * The DHCP request passes through a Windows 2000 DHCP relay agent.

-and-
 * The DHCP packet is larger than 576 bytes.

The relay agent does not pass packets that are larger than 576 bytes.



RESOLUTION
Important Apply the following hotfix to the DHCP relay agent computer.

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name --  26-Aug-2003  22:50  5.0.2195.6811  34,576  Ipbootp.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB827507

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.