Microsoft KB Archive/838997

= An hourglass appears briefly and then disappears when you try to start Money 2003 =

Article ID: 838997

Article Last Modified on 2/6/2007

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APPLIES TO


 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2003 Deluxe and Business Edition
 * Microsoft Money 2003 Standard Edition
 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2004 Premium Edition
 * Microsoft Money 2004 Small Business Edition
 * Microsoft Money 2004 Standard Edition

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SYMPTOMS
When you try to start Microsoft Money 2003, an hourglass appears briefly, and then disappears. Money does not start as expected.



CAUSE
This issue may occur if one of the following conditions is true:
 * There is no target location for the My Documents folder on your desktop.
 * You use a domain account to log on to your computer.



RESOLUTION
To resolve this issue, restore the default target location of the My Documents folder. To do this, follow these steps:
 * 1) Click Start, right-click My Documents, and then click Properties.
 * 2) Click Restore Default, and then click OK.



WORKAROUND
If you use a domain account to log on to your computer, you may be able to work around this issue if you log on to your computer with a local computer account. If you do not have a local computer account, contact your system administrator.

Keywords: kbprb KB838997

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