Microsoft KB Archive/331930

= PPT2002: Transparency Lost After You Install OffQFE 5619 Hotfix or Office XP SP-2 =

PSS ID Number: 331930

Article Last Modified on 1/24/2003

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The information in this article applies to:


 * Microsoft PowerPoint 2002

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This article was previously published under Q331930





SYMPTOMS
After you install the OffQFE 5619 hotfix or Microsoft Office XP Service Pack 2 (SP-2), which includes the OffQFE 5619 hotfix, the following symptoms occur in PowerPoint presentations:
 * Inserted graphic images to which you successfully applied transparency before you installed the OffQFE 5619 hotfix or Office XP SP-2 are no longer transparent.
 * If you insert a graphic, you cannot set the transparent color to match the background unless you set the background of the image to black or white before you import it. If you do not do this, after you change the background to black or white and turn on transparency, in some cases the coloring is removed from the image itself.



CAUSE
This problem occurs because there is a regression in the OffQFE 5619 hotfix.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date       Time    Version   Size       File name ---  10/25/2002 18:06   n/a       6,645,000  Shared.msp 10/25/2002 18:45  n/a       5,797,000  Shared.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date        Time       Version      Size         File name -  10/24/2002  23:43:41   10.0.4622.0  10,000,968   Mso.dll 10/25/2002 17:14:48   n/a               3,173   Readme.txt



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: officeqfe5169 office qfe #5169

Keywords: kbbug kbQFE kbOfficeXPsp3fix KB331930

Technology: kbPowerPt2002 kbPowerPt2002Search kbPowerPtSearch

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