Microsoft KB Archive/306119

= Stop 0x0000001E Loading Adobe Type Manager Font Driver =

Article ID: 306119

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q306119



SYMPTOMS
When the Adobe Type Manager font driver (Atmfd.dll) loads, you may receive the following error message on a blue screen:

STOP 0x0000001E (0xC0000005, 0x00000000, 0x00000000, 0x00000000)

KMODE_EXCEPTION_NOT_HANDLED



CAUSE
This problem can be caused by a synchronization problem in Win32k.sys that occurs when the Atmfd.dll file is loaded.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version      Size       File name 19-Sep-2001 16:59  5.0.2195.39    234,768  Gdi32.dll 19-Sep-2001 16:59  5.0.2195.42    708,368  Kernel32.dll 25-Jun-2001 21:17  3.10.0.103      47,808  User.exe 19-Sep-2001 16:59  5.0.2195.43    379,664  User32.dll 19-Sep-2001 16:59  5.0.2195.43    368,400  Userenv.dll 19-Sep-2001 16:54  5.0.2195.43  1,642,448  Win32k.sys 29-Aug-2001 18:23  5.0.2195.42    178,448  Winlogon.exe 19-Sep-2001 16:59  5.0.2195.41    252,176  Winsrv.dll

Uniproc only files

Date        Time   Version      Size       File name 19-Sep-2001 17:00  5.0.2195.42    708,368  Kernel32.dll 19-Sep-2001 17:00  5.0.2195.43  1,642,448  Win32k.sys 19-Sep-2001 16:59  5.0.2195.41    252,176  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbBaseOS

Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kboswin2000fix kbhotfixserver KB306119

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