Microsoft KB Archive/175577

= Microsoft Knowledge Base =

The On Stage Web Page in MSN Does Not Play Music
Last reviewed: October 28, 1997

Article ID: Q175577

The information in this article applies to:


 * The Microsoft Network, version 2.5

SYMPTOMS
When you visit the On Stage Web page in MSN, The Microsoft Network, you may not hear music.

CAUSE
This behavior can occur for any of the following reasons:


 * You have an 80486 or prior microprocessor in your computer.
 * The MSN Optional Controls component is damaged or missing.

RESOLUTION
To resolve this behavior, use the following steps:


 * 1) Right-click My Computer on the desktop, and then click Properties.
 * 2) Your computer's processor type is listed under "Computer" on the General tab. If you are using an 80486 or prior microprocessor, you may want to consider upgrading your computer. If you are using a Pentium-type (or later) processor, continue to the next step.
 * 3) Insert the MSN 2.5 CD-ROM into the CD-ROM drive. If the Welcome To MSN screen appears, click Browse The CD, and then proceed to step 6. If the Welcome To MSN screen does not appear, continue to the next step.
 * 4) Double-click My Computer.
 * 5) Double-click the MSN (CD-ROM drive) icon. When the Welcome To MSN screen appears, click Browse The CD.
 * 6) Double-click the MSNSetup folder.
 * 7) Double-click the Compnts folder.
 * 8) Double-click the Imtmmctl.exe file.
 * 9) Double-click the Voxplay.exe file, and then click OK.
 * 10) Double-click the Swinst5.exe file.
 * 11) Double-click the Rifffmn1.exe file.
 * 12) Double-click the Rifffmn2.exe file.
 * 13) Double click the Rifffmn3.exe file.
 * 14) Restart the computer. To do so, click Start, click Shut Down, click Restart, and then click OK.

MORE INFORMATION
For additional information about this problem, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q174113 TITLE    : Cannot Hear Music on the MSN Onstage Web Page