Microsoft KB Archive/109196

Publisher Can't Access Help

= Publisher Can't Access Help =

Q109196
--- The information in this article applies to:

- Microsoft Publisher version 2.0 and 2.0-CD ---

SYMPTOMS

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If Publisher is installed into a directory that contains an international (extended) character, Publisher will be unable to access the Publisher Help file. Publisher will start the Windows Help system and then generate the following error message:

Cannot open Help file.

STATUS

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Microsoft has confirmed this to be a problem in Publisher versions 2.0 or 2.0a and Windows 3.1. This problem was corrected in Windows 95.

RESOLUTION

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Publisher 2.0 -

There are two possible solutions to this problem:

1. Be sure to install Publisher version 2.0 into a directory without international (extended) characters.

2. Upgrade to Publisher version 2.0a, which will not generate this error when installed to a directory with extended characters.

Publisher 2.0-CD

If Publisher 2.0-CD is unable to run Help, do the following:

1. Make sure Publisher is installed into a directory without international (extended) characters.

2. Make sure the Publisher CD-ROM is in the CD-ROM drive when you're  running Publisher. To save hard disk storage space, Publisher Setup gives you the option of leaving certain files on the CD-ROM (for  example, clip art, templates, Help). To access these files, the CD-ROM must be in the CD-ROM drive when you run Publisher.

Additional query words: 2.00 2.00a pub20 pub20a fix char intl int'l ext mspub cd rom disk disc kbmm multimedia edition multi-media