Microsoft KB Archive/921108

= FIX: You may receive an error message when you try to edit some Windows Media files by using the Windows Media File Editor or a media editing application that is based on the Windows Media Format SDK =

Article ID: 921108

Article Last Modified on 3/26/2007

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APPLIES TO


 * Windows Media Encoder 9 Series
 * Windows Media Format 9.5 Software Development Kit x64 Edition

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SYMPTOMS
Consider the following scenario. You try to edit some Microsoft Windows Media files by using one of the following tools:
 * The Windows Media File Editor
 * A media editing application that is based on the Windows Media Format SDK

In this scenario, you may receive one of the following error messages:

Error message 1

&quot;Failed to Create File&quot;

Error message 2

0x8000FFFF - Catastrophic Failure

This issue typically occurs on files that have higher bitrate streams.



CAUSE
This issue occurs because the packet times in the Windows Media content are calculated incorrectly. This behavior causes a failure, and you receive the error message that is mentioned in the &quot;Symptoms&quot; section.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Microsoft Windows Server 2003
The following file is available for download from the Microsoft Download Center:

Download the WindowsServer2003-KB921108-x86-ENU.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Windows XP
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia10-KB921108-x86-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbwinserv2003sp2fix kbqfe kbfix KB921108

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