Microsoft KB Archive/305286

= ENC: How to Disable Programs Running in the Background =

Article ID: 305286

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2003 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2002 Deluxe Edition
 * Microsoft Encarta Reference Library 2003
 * Microsoft Encarta Reference Library 2003
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Encyclopedia 2003 Standard Edition
 * Microsoft Encarta Encyclopedia 2002 Standard Edition

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This article was previously published under Q305286



SYMPTOMS
When you play sound files in any of the Microsoft Encarta programs listed at the beginning of this article, you may not hear any audio.



CAUSE
This issue may occur if a program is running in the background and preventing sound from being heard.



RESOLUTION
To resolve this issue, quit these background programs to free up your system resources. To do this, follow these steps, as appropriate to your version of Microsoft Windows.

Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me)
Quit all running programs that are displayed on your taskbar. To do this, follow these steps:
 * 1) Press CTRL+ALT+DELETE.
 * 2) In the Close Program dialog box, select each program (one at a time) that you want to quit.
 * 3) Click End Task to quit the selected program. Do not select and quit Windows Explorer and Systray (which are components of Windows).
 * 4) Repeat steps 2 and 3 until you have quit all unnecessary tasks and programs.

Note Any task that you quit is automatically restarted when you restart the computer.

Microsoft Windows 2000, Microsoft Windows XP Home Edition, and Microsoft Windows XP Professional Edition

 * 1) Press CTRL+ALT+DELETE, and then click Task Manager.
 * 2) On the Applications tab, select each program that you want to quit.
 * 3) Click End Task to quit each program or task.
 * 4) Repeat steps 2 and 3 until you have quit all unnecessary tasks and programs.



MORE INFORMATION
By disabling or turning off programs that are running in the backgroud, try to find out which program is actually blocking the playing of Audio in Encarta.

Additional query words: multi multi-media media mm ERS ERL

Keywords: kbprb KB305286

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