Microsoft KB Archive/278866

= MSN Companion dials but does not connect during set-up. =

PSS ID Number: 278866

Article Last Modified on 6/13/2003

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q278866



SYMPTOMS
During account set-up the MSN Companion unit dials out, makes the handshake, but does not connect. The customer is unable to complete set-up.



CAUSE
Either:
 * Account may have expired.
 * Password may be invalid.



RESOLUTION
Call MSN Customer Service. The options to contact MSN support are located at http://support.microsoft.com/default.aspx?scid=sz;en-us;top

Additional query words: kbimu

Keywords: kbprb KB278866

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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