Microsoft KB Archive/942595

= Internet Explorer stops responding when you open a record from a list view in Microsoft Dynamics CRM and then change to a different tab =

Article ID: 942595

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
You set the option to &quot;Always open pop-ups in a new tab&quot; in Internet Explorer 7. You open a record from a list view in Microsoft Dynamics CRM, and then you switch back to the previous tab.



Result
Internet Explorer hangs with 100% CPU usage.



Cause
This is a known problem with Internet Explorer 7.



Resolution
Reduce the number of records in the view:
 * 1) Open Microsoft Dynamics CRM.
 * 2) Click Tools, and then click Options.
 * 3) Click the General tab.
 * 4) Set Records per Page to a lower value.



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Keywords: kbnomt kbrapidpub kbmbsmigrate KB942595

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