Microsoft KB Archive/918690

= Internet Explorer 6 stops responding when you close a Web page that uses the Filter style and the Windows Media Player 9 ActiveX control =

Article ID: 918690

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Service Pack 2

 Microsoft Windows XP Service Pack 2 

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SYMPTOMS
Consider the following scenario:
 * You are running Microsoft Internet Explorer 6 on a Microsoft Windows XP Service Pack 2 (SP2)-based computer.
 * You use Internet Explorer 6 to visit a Web page that uses the Filter style and the Windows Media Player 9 ActiveX control.

When you close the Web page, the computer's CPU usage increases to 100 percent. Additionally, Internet Explorer 6 stops responding (hangs).



CAUSE
This problem occurs because of a bug in the Mshtml.dll file.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver KB918690

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