Microsoft KB Archive/115770

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Office: Setup Error Messages That Contain Reference to Line

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Q115770

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The information in this article applies to:


 * Microsoft Office for Windows, versions 4.0, 4.2

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SYMPTOMS
In Microsoft Office, when you select the Typical, Complete/Custom, or Laptop (Minimum) setup option, you may receive one of the following error messages:

Setup Message

Please Report File='.\list.c',Line='1001' to Microsoft Product Support Services.

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Setup Message

Please Report File='.\copyfile.c',Line='72' to Microsoft Product Support Services.

Note: You may also receive this message with Line='78'

-or-

Setup was not completed successfully

Error "inicm.c line 134"

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Setup Message

Please Report File='.\list.c',Line='1032' to Microsoft Product Support Services

NOTE: This usually happens when you are selecting components in the Complete/Custom option of Setup. This may also occur when you are not making custom selections. To work around this problem, do a clean boot (but load SHARE.EXE). Start Windows in Standard Mode, then run Setup again, try selecting the Typical or Laptop option. You can add or remove items in Setup maintenance mode.

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Setup Message

Please Report File='.restart.c', line='59'

After you choose the OK button, a new dialog box is displayed with the following message:

Microsoft Office Setup was not completed successfully.

When you choose the OK button again, the Setup program ends, and you are returned to Program Manager.

CAUSE
This problem occurs because Microsoft Office expects a disk drive letter for the location of the Windows directory in the PATH statement of your AUTOEXEC.BAT file. If the AUTOEXEC.BAT file shows the path to the windows directory without a disk drive letter, as in the following example

  PATH=\WINDOWS

you will receive the error message. The error also occurs if you include the drive letter, but exclude the equal sign, as in the example below:

  PATH C:\WINDOWS

The error message may also be caused if you have \DOS in the path.

Even if windows is explicitly stated in the path with the drive letter, it may not be read if there are invalid directories listed before it in the path. This might occur if you have deleted directories from your hard drive, but have not updated the path statement.

RESOLUTION
To correct this problem, change the PATH statement in the AUTOEXEC.BAT file to include the drive letter for the Windows directory and ensure that all the directories are valid. For example, change the statement to:

  PATH=C:\WINDOWS