Microsoft KB Archive/115573

= ACC: GPF with Genoa 7900 Video Card Using 800x600x16 Driver =

Article ID: 115573

Article Last Modified on 6/25/2002

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APPLIES TO


 * Microsoft Access 2.0 Standard Edition
 * Microsoft Access 95 Standard Edition

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This article was previously published under Q115573



Novice: Requires knowledge of the user interface on single-user computers.



SYMPTOMS
When you attempt to view an OLE object in Microsoft Access on a computer using a Genoa 7900 video card with the Genoa 800x600x16 video driver, you receive a general protection (GP) fault.



CAUSE
This problem is caused by a problem with the video driver. The GP fault occurs when you use the Genoa 800x600x16 video driver to view OLE 2.0 bitmaps.

Note that this problem affects all OLE 2.0 application programs that use OLE 2.0 for caching and drawing (such as Microsoft Access). This problem does not affect Microsoft Excel and Microsoft Word for Windows, as these programs do their own drawing.



RESOLUTION
Contact Genoa Systems Corporation at (408) 432-9090 for information about video driver upgrades.

Additional query words: gpf

Keywords: kbhardware kbprb kb3rdparty KB115573

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