Microsoft KB Archive/194113

= ErrMsg: Microsoft Internet Explorer 4.0 Setup - Some Services Could Not Be Started =

Article ID: 194113

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 4

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This article was previously published under Q194113



SYMPTOMS
When you upgrade from Internet Explorer 4.01 or Internet Explorer 4.01 SP1 Beta to Internet Explorer 4.01 SP1 on a Windows NT 4.0-based computer that has Windows NT Service Pack 4 (SP4) and Windows NT Server Option Pack (NTOP) version 4.0 installed, the following error message is displayed:

Microsoft Internet Explorer 4.0 Setup - Some services could not be

started. Setup needs to reboot your system in order to start the

services.



CAUSE
This behavior occurs because the installation of Internet Explorer disables the Protected Storage (Pstore) services and other services that are dependent on Pstore cannot be restarted.



RESOLUTION
To resolve this issue, restart the computer to re-enable the Pstore services.



STATUS
This behavior is by design.

Keywords: kbprb KB194113

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