Microsoft KB Archive/296798

= Addresses do not resolve against the offline Address Book in Outlook =

Article ID: 296798

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q296798



SYMPTOMS
If you create a new message and type the name of the recipient in the To field, the name of the recipient may not resolve against the offline Address Book when you are working offline, and you may receive the following message:

Check Names

Microsoft Outlook does not recognize &quot;name of recipient&quot;

Would you like to:

Create a new address for &quot;name of recipient&quot;

Change to...Show More Names



CAUSE
This problem occurs because the display name of the recipient is formatted is a different order. For example, the offline Address Book may contain Lastname, Firstname for the recipient name order, and if you type the recipient name as Firstname Lastname, it does not resolve.



WORKAROUND
Use one of the following methods to work around this problem:
 * Type the name in the same order as it is displayed in the Global Address List (GAL) or the offline Address Book.
 * Click the Show More Names button to select the recipient.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2002 OL2007 Ol2003

Keywords: kbbug kberrmsg KB296798

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