Microsoft KB Archive/930628

= Error message when you try to start an application in Microsoft SoftGrid: &quot;Error code: xxxxxx-xxxxxx0A-0000E019&quot; =

Article ID: 930628

Article Last Modified on 3/21/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to start an application in Microsoft SoftGrid, you receive the following error message:

The SoftGrid Client could not launch Application.

An unexpected error occurred. Please report the following error code to your System Administrator.

Error code: xxxxxx-xxxxxx0A-0000E019

When this issue occurs, an entry that resembles the following is logged in the SoftGrid Client log file (Sftlog.txt):

The SoftGrid client could not connect to stream URL 'Protocol://Server:Port/Path/FileName.sft' (FS status: xxxxxx0A-0000E019).

The client was unable to connect to a SoftGrid server (rc xxxxxx0A-0000E019)



CAUSE
This issue occurs because an application that uses the same package root directory value already exists within the SoftGrid Client cache.

For example, the following behavior occurs:
 * SoftGrid Example Application 7.0 is sequenced to the package root directory of &quot;Q:\sft_ea.v1&quot;, and the application is streamed to the SoftGrid Client.
 * A newer version of SoftGrid Example Application, version 8.0, is sequenced to the same package root directory of &quot;Q:\sft_ea.v1&quot;. The application is streamed to the same SoftGrid Client.

In this example, SoftGrid Example Application 7.0 is already in the SoftGrid Client cache and uses the &quot;Q:\sft_ea.v1&quot; package root directory value. Therefore, SoftGrid Example Application 8.0 does not start.



RESOLUTION
To resolve this issue, use one of the following methods:
 * Follow these steps:
 * In SoftGrid Sequencer, open the application.
 * On the File menu, click Save As.
 * Click to select Save As New Package, type the package root directory in the Package Root Directory box, and then save the application.
 * Sequence the application again by using a unique package root directory value.
 * Remove the conflicting application from the SoftGrid Client cache.

Note This method assumes that the newer sequence replaces the sequence that is already in the cache.

Keywords: kbtshoot kbexpertiseinter KB930628

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