Microsoft KB Archive/221896

= Problems Installing Internet Explorer with GetRight Installed =

Article ID: 221896

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5

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This article was previously published under Q221896



SYMPTOMS
When you attempt to install Internet Explorer 5, you may receive the following error message, and Setup may not continue:

Setup was unable to download the required components. Please make sure you are connected to the Internet, or try to run Setup again later.



CAUSE
This problem can occur if you try to install Internet Explorer with the Headlight Software GetRight program installed on your computer.

This problem can also occur if you have Netscape Smart Download center installed on your computer.



RESOLUTION
To work around this problem:

If you have the Headlight Software GetRight program installed, right-click GetRight, click Close, and then start Internet Explorer 5 Setup.

If you have Netscape Smart Download Center installed on your computer, consult the manufacturers documentation to disable Smart Download, and then start Internet Explorer 5 Setup.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

The HeadLight Software GetRight program is a download utilitiy and service to help you download files and recover them if errors occur. When you click a file to download, GetRight takes over and displays its own Download dialog.

During Internet Explorer Setup, GetRight starts and prompts you to download the Ie5setup.exe file. When you start Internet Explorer Setup by double-clicking the Ie5setup.exe file, Setup attempts to download additional files for installation. At this point Setup may stop and the error message listed earlier in this article may be generated.

Additional query words: 4.00 5.0 5.00 5.50

Keywords: kberrmsg kbprb kb3rdparty KB221896

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