Microsoft KB Archive/323001

= BUG: Splash.jnx Page Is Missing After You Remove MSN Services =

Article ID: 323001

Article Last Modified on 6/18/2003

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APPLIES TO


 * Microsoft TV Server 2.0 Service Pack 1

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This article was previously published under Q323001



SYMPTOMS
After you perform the MSN Services Uninstall process on a computer running Microsoft TV Server (to return the computer to the Core original state), you receive the following error message:

&quot;The server ran into a technical problem&quot;.



CAUSE
This behavior occurs because the Splash.jnx page file is missing from the directory :\Program Files\Microsoft TV Server\TV Applications\Appdata\WtvLogonApp.



WORKAROUND
To work around the problem, follow these steps:
 * 1) Copy Splash.jnx to the local computer running Microsoft TV Server.
 * 2) Run ABCRebuiId.cmd to compile the .jnx page file.
 * 3) Stop any Microsoft TV Server application services that are running.
 * 4) Restart the Microsoft TV Server application services.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When the behavior occurs, the WtvLogonApp log file appears as follows: Log Started [ timestamp 1019070279 ] DLogFileSink::WriteFileHeader DLogFileSink.cpp:1491   [1112-0x578]                    04/17 12:04:39

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[1112-0x578]         04/17 12:04:39

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[1112-0x578]         04/17 12:04:39

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1112-0x578]         04/17 12:04:39

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1112-0x578]         04/17 12:04:40

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[868-0x8C0]          04/17 12:10:57

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[868-0x8C0]          04/17 12:10:57

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[868-0x8C0]          04/17 12:10:57

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[868-0x8C0]          04/17 12:10:57

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[1052-0x4A8]         04/17 13:03:59

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[1052-0x4A8]         04/17 13:03:59

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1052-0x4A8]         04/17 13:03:59

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1052-0x4A8]         04/17 13:04:00

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[672-0x398]          04/17 14:26:17

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[672-0x398]          04/17 14:26:17

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[672-0x398]          04/17 14:26:17

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[672-0x398]          04/17 14:26:17

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[952-0x5D8]          04/17 14:29:51

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[952-0x5D8]          04/17 14:29:51

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[952-0x5D8]          04/17 14:29:51

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[952-0x5D8]          04/17 14:29:51

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[1468-0x218]         04/17 15:39:43

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[1468-0x218]         04/17 15:39:43

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1468-0x218]         04/17 15:39:43

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1468-0x218]         04/17 15:39:43

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[984-0x868]          04/17 15:42:42

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[984-0x868]          04/17 15:42:42

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[984-0x868]          04/17 15:42:42

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[984-0x868]          04/17 15:42:42

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx: The system cannot find the path specified. LoadAFile             F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 JinxSession.cpp:463     WtvLogonApp[984-0x6C8]          04/17 16:07:25*

The system cannot find the path specified. Render                F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 WtvAppReqCtx.cpp:839    WtvLogonApp[984-0x6C8]          04/17 16:07:25*

The system cannot find the path specified. DispatchRequest       F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 WtvSvcApp.cpp:877       WtvLogonApp[984-0x6C8]          04/17 16:07:25*

The system cannot find the path specified. HandleClientRequest   F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 WtvSvcApp.cpp:772       WtvLogonApp[984-0x6C8]          04/17 16:07:25*

Server request handler failed [ req id 183 ]: The system cannot find the path specified. ServerMgr::PassReqToServerF3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 ServerMgr.cpp:1462      WtvLogonApp[984-0x6C8]          04/17 16:07:25*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx: The system cannot find the path specified. LoadAFile             F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 JinxSession.cpp:463     WtvLogonApp[984-0x6C8]          04/17 16:07:43*

The system cannot find the path specified. Render                F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 WtvAppReqCtx.cpp:839    WtvLogonApp[984-0x6C8]          04/17 16:07:43*

The system cannot find the path specified. DispatchRequest       F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 WtvSvcApp.cpp:877       WtvLogonApp[984-0x6C8]          04/17 16:07:43*

The system cannot find the path specified. HandleClientRequest   F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 WtvSvcApp.cpp:772       WtvLogonApp[984-0x6C8]          04/17 16:07:43*

Server request handler failed [ req id 190 ]: The system cannot find the path specified. ServerMgr::PassReqToServerF3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369 ServerMgr.cpp:1462      WtvLogonApp[984-0x6C8]          04/17 16:07:43*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx: The system cannot find the path specified. LoadAFile             B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 JinxSession.cpp:463     WtvLogonApp[984-0x510]          04/17 16:32:15*

The system cannot find the path specified. Render                B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvAppReqCtx.cpp:839    WtvLogonApp[984-0x510]          04/17 16:32:15*

The system cannot find the path specified. DispatchRequest       B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvSvcApp.cpp:877       WtvLogonApp[984-0x510]          04/17 16:32:15*

The system cannot find the path specified. HandleClientRequest   B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvSvcApp.cpp:772       WtvLogonApp[984-0x510]          04/17 16:32:15*

Server request handler failed [ req id 333 ]: The system cannot find the path specified. ServerMgr::PassReqToServerB40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 ServerMgr.cpp:1462      WtvLogonApp[984-0x510]          04/17 16:32:15*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx: The system cannot find the path specified. LoadAFile             B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 JinxSession.cpp:463     WtvLogonApp[984-0x85C]          04/17 16:36:26*

The system cannot find the path specified. Render                B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvAppReqCtx.cpp:839    WtvLogonApp[984-0x85C]          04/17 16:36:26*

The system cannot find the path specified. DispatchRequest       B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvSvcApp.cpp:877       WtvLogonApp[984-0x85C]          04/17 16:36:26*

The system cannot find the path specified. HandleClientRequest   B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvSvcApp.cpp:772       WtvLogonApp[984-0x85C]          04/17 16:36:26*

Server request handler failed [ req id 373 ]: The system cannot find the path specified. ServerMgr::PassReqToServerB40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 ServerMgr.cpp:1462      WtvLogonApp[984-0x85C]          04/17 16:36:26*

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[1300-0x628]         04/17 16:39:06

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[1300-0x628]         04/17 16:39:06

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1300-0x628]         04/17 16:39:06

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1300-0x628]         04/17 16:39:06

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx: The system cannot find the path specified. LoadAFile             B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 JinxSession.cpp:463     WtvLogonApp[1300-0x698]         04/17 16:41:22*

The system cannot find the path specified. Render                B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvAppReqCtx.cpp:839    WtvLogonApp[1300-0x698]         04/17 16:41:22*

The system cannot find the path specified. DispatchRequest       B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvSvcApp.cpp:877       WtvLogonApp[1300-0x698]         04/17 16:41:22*

The system cannot find the path specified. HandleClientRequest   B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvSvcApp.cpp:772       WtvLogonApp[1300-0x698]         04/17 16:41:22*

Server request handler failed [ req id 41 ]: The system cannot find the path specified. ServerMgr::PassReqToServerB40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 ServerMgr.cpp:1462      WtvLogonApp[1300-0x698]         04/17 16:41:23*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx: The system cannot find the path specified. LoadAFile             B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 JinxSession.cpp:463     WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

The system cannot find the path specified. Render                B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvAppReqCtx.cpp:839    WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

The system cannot find the path specified. DispatchRequest       B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvSvcApp.cpp:877       WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

The system cannot find the path specified. HandleClientRequest   B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 WtvSvcApp.cpp:772       WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

Server request handler failed [ req id 90 ]: The system cannot find the path specified. ServerMgr::PassReqToServerB40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0 ServerMgr.cpp:1462      WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx: The system cannot find the path specified. LoadAFile             98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea JinxSession.cpp:463     WtvLogonApp[1300-0x6B0]         04/17 17:05:55*

The system cannot find the path specified. Render                98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea WtvAppReqCtx.cpp:839    WtvLogonApp[1300-0x6B0]         04/17 17:05:55*

The system cannot find the path specified. DispatchRequest       98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea WtvSvcApp.cpp:877       WtvLogonApp[1300-0x6B0]         04/17 17:05:55*

The system cannot find the path specified. HandleClientRequest   98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea WtvSvcApp.cpp:772       WtvLogonApp[1300-0x6B0]         04/17 17:05:55*

Server request handler failed [ req id 175 ]: The system cannot find the path specified. ServerMgr::PassReqToServer98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea ServerMgr.cpp:1462      WtvLogonApp[1300-0x6B0]         04/17 17:05:56*

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[1044-0x49C]         04/17 17:48:51

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[1044-0x49C]         04/17 17:48:51

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1044-0x49C]         04/17 17:48:51

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[1044-0x49C]         04/17 17:48:51

JINXConductor Conductor CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:58  WtvLogonApp[680-0x32C]          04/17 18:13:40

US Conductor module list length: 2 CSimpleConductor::Initialize(unknown requestor) SimpleConductor.cpp:66  WtvLogonApp[680-0x32C]          04/17 18:13:40

Adding module 0: WorkOrder CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[680-0x32C]          04/17 18:13:40

Adding module 1: CableConfirm CSimpleConductor::AddModule(unknown requestor) SimpleConductor.cpp:254 WtvLogonApp[680-0x32C]          04/17 18:13:40

Additional query words: Uninstall, splash page, WtvLogonApp

Keywords: kbbug kbprb kbpending KB323001

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