Microsoft KB Archive/324390

= OAER: Error Message If You Click &quot;Bullets and Numbering&quot; for List Item That Uses LISTNUM Field =

Article ID: 324390

Article Last Modified on 6/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q324390



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE
This article addresses a problem that can have the following error signature:   App Name       App Version    Module Name    Module Version    Offset ---

Winword.exe   10.0.2627.0    Winword.exe    10.0.2627.0       0046987e



SYMPTOMS
If you click the number of a list item that uses the LISTNUM field for numbering, and you then click Bullets and Numbering on the Format menu (or right-click the selected number, and then click Bullets and Numbering on the shortcut menu), you receive the following error message:

Microsoft Word 2002 has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.



CAUSE
This problem may occur if the list of items was previously formatted with a list style (for example, the List Bullet style).



WORKAROUND
To work around this problem, follow these steps:
 * 1) In the error message dialog box, make sure that the Recover my work and restart Microsoft Word check box is selected, and then click Don't Send.
 * 2) In the recovered document, select the text of the document that you want to save, and then click Copy on the Edit menu.
 * 3) In a new blank Word document, click Paste.
 * 4) Save the new document, close the original document that is causing the error, and then delete the original document that is causing the error.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to attempt to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Additional query words: OFFXP

Keywords: kbbug kbnofix kbprod2web KB324390

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