Microsoft KB Archive/145261

= WD97: Can't Print Multiple Copies from Word =

Article ID: 145261

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q145261





SYMPTOMS
When you set the Number of copies option to print multiple copies of your Word document in the Print dialog box (on the File menu, click Print), multiple copies are not printed. This problem is known to occur with the following printer drivers:
 * Brother 4500 ML Laser
 * Brother HL 960
 * Brother HL630
 * Brother HL640
 * Canon BJC-5100
 * Epson Stylus 600 Inkjet Color
 * Hewlett-Packard DeskJet 1200C, Hewlett-Packard 1600 printers
 * Hewlett-Packard DeskJet 550C, 560C, 660C, 693C, 694C, or 855C using the legacy printer drivers, 870CSE
 * Hewlett-Packard LaserJet 5M, Standard
 * Hewlett-Packard LaserJet 5P, using the HPPCL5MS printer driver version G.1.20
 * Hewlett-Packard LaserJet 6MP
 * Hewlett-Packard OfficeJet SERIES
 * NEC SilentWriter II model 90 PostScript printer, using the Windows 95 printer driver



CAUSE
There are three known possible causes of this problem:
 * You are using a Windows 3.1 or old printer driver.

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 * The registry key that contains Word settings is corrupted.

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 * The printer that you are using does not support printing multiple copies.



WORKAROUND
To work around this problem, use the appropriate method for your situation.

Method 1: Upgrade to Microsoft Windows 95 Service Pack 1
You can download the latest driver from the following Microsoft World Wide Web site:

http://support.microsoft.com/gp/DOWNLOADOVER

Windows 95 Service Pack 1 (SP1) contains updated printer drivers for the following printers:

HP DeskJet 310

HP DeskJet 320

HP DeskJet 500C

HP DeskJet 520

HP DeskJet 540

HP DeskJet 550C

HP DeskJet 560C

HP DeskJet Portable

Method 2: Clear the Background Printing Option
To clear the background printing option, follow these steps:
 * 1) On the Tools menu, click Options, and then click the Print tab.
 * 2) Click to clear the Background Printing check box.
 * 3) Click OK.

Method 3: Set the Printer Driver Spool Settings to "Print Directly to Printer"
To change the printer driver's spool settings, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the printer icon for your particular printer driver and click Properties.
 * 3) Click the Details tab and then click Spool Settings.
 * 4) Click to select Print Directly to Printer.
 * 5) Click OK twice.

Method 4: Change the Graphics Mode from Vector to Raster
To change the graphics mode from vector to raster, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the printer icon for your particular printer driver and click Properties.
 * 3) Click the Graphics tab.
 * 4) Under Graphics mode, select Use Raster Graphics, click Apply, and then click OK.

Method 5: Add an Extra Page to Your Document
Sometimes adding a blank page to the end of your document allows the printing of multiple copies. To do this in Word, follow these steps:
 * 1) Press CTRL+END to go to the end of the document.
 * 2) On the Insert menu, click Break.
 * 3) Under Insert, select Page Break, and then click OK.

Method 6: Upgrade Third-Party Printer Drivers
If you are using a third-party printer driver, contact the printer driver vendor to see whether they have an updated printer driver. If they do, upgrade to that driver.

For information about how to contact your printer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 7: Printer Specific Settings to Try
The following section of this article gives steps for workarounds for specific printer drivers.

HP DeskJet 870CSE
If you are using the HP DeskJet 870CSE printer driver, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the printer icon for HP DeskJet 870CSE.
 * 3) Click the Paper tab.
 * 4) Click to select Ordered Printing.

NOTE: This allows your pages to be printed from back-to-front.
 * 1) Click OK twice.

Epson Stylus 600 Inkjet Color
If you are using the Epson Stylus 600 Inkjet Color printer driver, follow these steps:
 * 1) In Microsoft Word, click Options on the Tools menu, and then click the Print tab.
 * 2) From the Default Tray list, select Auto Sheetfeeder.
 * 3) Click OK.

Hewlett-Packard LaserJet 5P
If you are using HPPCL5MS.DRV legacy printer driver, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the printer icon for HP 5P.
 * 3) Click Print Quality tab.
 * 4) In the Graphics Mode list, select Raster.
 * 5) Click OK twice.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

137243 Cannot Print Multiple Copies from WordPad or Paint

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: printing including envelopes Pages

Keywords: kbdta kbenv kbfaq kbfile kbfix kbprb kbprint kbprinting word97 KB145261

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