Microsoft KB Archive/273428

= Error Message When You Restart Exchange Services If Global Catalog Cannot Be Contacted =

Article ID: 273428

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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This article was previously published under Q273428



SYMPTOMS
When you try to restart the Exchange services, you may receive the following error message:

Could not start the Microsoft Exchange System Attendant service on Local Computer.

Error 1053: The service did not respond to the start or control request in a timely fashion.

You may also see the following events in the Application Event Log:

Event Type: Error

Event Source: MSExchangeDSAccess

Event Category: None

Event ID: 2064

Date: 7/6/2001

Time: 2:16:31 PM

User: N/A

Computer: COMPUTER

Description:

Process .EXE (PID=2040). All the remote DS Servers in use are not responding.

-and-

Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 1005

Date: 7/6/2001

Time: 2:19:47 PM

User: N/A

Computer: COMPUTER

Description:

Unexpected error The specified domain either does not exist or could not be contacted. Facility: Win32 ID no: c007054b Microsoft Exchange System Attendant occurred.



CAUSE
This issue may occur if the Exchange server is installed on a member server in a child domain with no Global Catalog server in it. One of the following has occurred:
 * The Exchange server has lost connectivity to the domain controller or domain controllers in the child domain.

-or-
 * The domain controller or domain controllers in the child domain have lost connectivity to the Global Catalog server or Global Catalog servers in the root domain.



RESOLUTION
Restore all connectivity between the Exchange server, the domain controller or controllers in the child domain, and the Global Catalog server or servers in the root domain.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.



MORE INFORMATION
When an Exchange service starts, it contacts a domain controller in its local domain by using DSAccess. The domain controller, if it is not also a Global Catalog server, uses DSProxy to connect to a Global Catalog server. A Global Catalog server must be contacted for the Exchange service to get the context that it needs to start.

Additional query words: dc exch2kp2w XADM

Keywords: kberrmsg kbbug kbnofix KB273428

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