Microsoft KB Archive/922891

= You cannot copy or move a message that is formatted in Unicode to the Inbox in an organization that is running Exchange Server 2003 SP1 =

Article ID: 922891

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
Consider the following scenario. In your organization, you are running Microsoft Exchange Server 2003 Service Pack 1 (SP1). Additionally, you are using a Double Byte Character Set (DBCS)-based language. In Microsoft Office Outlook 2003, you move a message to a Unicode format-based Personal Folders file (.pst). Or, you save this message in the Unicode format. Then, you try to copy or to move the message that is formatted in Unicode to the Inbox. In this scenario, you receive one of the following error messages in Outlook 2003.

Error message 1

Can't copy this item

Error message 2

Can't move this item



CAUSE
This problem occurs because the PR_SENT_REPRESENTING_ENTRYID property is corrupted when you save the message in the Unicode format. The algorithm that converts the message assumes that the code page that is used is ASCII. Therefore, the algorithm uses less buffer space.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Exchange Server 2003 SP1 before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all the dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC OL

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB922891

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