Microsoft KB Archive/308299

= &quot;Stop 0x21a&quot; Error Message Occurs If You Download a RIPrep Image =

Article ID: 308299

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows XP Professional

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This article was previously published under Q308299



SYMPTOMS
If you download a Remote Installation Preparation wizard (RIPrep) image from a Windows 2000-based server that is running Remote Installation Services, you may receive the following error message:

STOP: c000021a {Fatal System Error}



CAUSE
This issue may occur if any of the following conditions are true:  Windows 2000-based server that is running Remote Installation Services contains a Windows Preinstall Environment (WinPE) image. The folder name in which the WinPE image is stored is listed before the name of the Windows XP backing flat image (the image that is created when you run Risetup.exe) because the first letter of the folder in which the WinPE image is stored occurs earlier in the alphabet. For example, the WinPE image is stored in the following folder:

D:\Reminst\Setup\ \Images\Winpe.xp

The Windows XP backing flat image is stored in the following folder:

D:\Reminst\Setup\ \Images\Xp.rtm





WORKAROUND
To work around this issue, rename the folder in which the Windows XP backing flat image is stored to a name that starts with a letter that occurs earlier in the alphabet than the first letter of the folder in which the WinPE image is stored.



MORE INFORMATION
If you are loading a RIPrep image, the Remote Installation Services Boot Information Negotiation Layer (BINL) service looks for a matching backing flat image so that the service can start. After the service starts, it starts the network, and then copies the image to the local hard disk. The BINL service scans the Reminst\Setup\ \Images folder alphabetically as it looks for a matching Ntoskrnl.exe file. Because WinPE images are a subset of the Windows XP files, the BINL service finds a match, and then selects this image. For additional information about how the Remote Installation Services BINL service finds a matching flat image, click the article number below to view the article in the Microsoft Knowledge Base:

262801 Error Message: The BINL Service Cannot Locate a Flat Image with a Version That Matches the Version of the RIPrep Image

Additional query words: ris

Keywords: kberrmsg kbprb KB308299

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