Microsoft KB Archive/936648

= You receive an error message when you try to install or to use Apple iTunes software on a Windows Vista-based computer =

Article ID: 936648

Article Last Modified on 5/17/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition

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SYMPTOMS
You receive an error message when you try to install or to use Apple iTunes software on a Windows Vista-based computer.



CAUSE
This problem occurs when you try to install or to use a version of the Apple iTunes software that is earlier than version 7.1.1.



RESOLUTION
To resolve this problem, install version 7.1.1 or a later version of Apple iTunes software. To obtain the latest version of Apple iTunes software, visit the following Apple Web site:

http://www.apple.com/itunes/download/



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

933824 The Safely Remove Hardware feature and the Windows Explorer &quot;Eject&quot; command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer

For more information, visit the following Apple Web site:

http://docs.info.apple.com/article.html?artnum=305042

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kb3rdpartysoftware kbtshoot kbprb KB936648

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