Microsoft KB Archive/151197

= XCLN: Import of MMF May Create Duplicate Messages in Inbox =

Article ID: 151197

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0

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This article was previously published under Q151197



SYMPTOMS
When you import a Microsoft Mail MMF to a Microsoft Exchange PST in a profile that has only the MS Mail service installed, duplicate messages may be imported to the Inbox.



CAUSE
This will occur if the user had Inbox Shadowing turned on in an installation of the 16 or 32 bit MS Mail client. Subsequent new messages do not duplicate.



RESOLUTION
Prior to importing the MMF, turn off Inbox Shadowing using the following steps:
 * 1) Open the MS Mail client.
 * 2) From the Mail menu, open Options, then click the Server button.
 * 3) Uncheck the box "Copy Inbox on Postoffice for Dialin Access".
 * 4) Verify the Inbox has been synchronized.
 * 5) Exit the MS Mail client.

Additional query words: duplicate import MMF PST shadow inbox

Keywords: kbusage KB151197

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