Microsoft KB Archive/145946

= OL97: Mail Created Offline Not Stored in Sent Items Folder =

Article ID: 145946

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q145946



SYMPTOMS
Microsoft Outlook stores mail created while offline in the Outbox. When you log on to the Microsoft Exchange Server, Outlook sends these messages but may not place a copy in your Sent Items folder.



CAUSE
This problem occurs because Outlook is not synchronizing the sent item folder.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Outlook update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later: Component: Outlook97

File name    Version Emsuix32.dll 8.1.2320.0 The Italian version of this fix should have the following file attributes or later: Component: Outlook97

File name    Version Emsuix32.dll 8.30.2651.12 The German version of this fix should have the following file attributes or later: Component: Outlook97

File name    Version Emsuix32.dll 8.1.2320.0



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
Additional query words: ol97

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB145946

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