Microsoft KB Archive/921099

= Xbox 360: The Xbox 360 Quick Charge Kit does not function correctly =

Article ID: 921099

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox 360 Quick Charge Kit
 * Microsoft Xbox 360 Rechargeable Battery Pack
 * Microsoft Xbox

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SYMPTOMS
When you try to use the Xbox 360 Quick Charge Kit, you experience one of the following symptoms:
 * The Xbox 360 Rechargeable Battery Pack does not charge.
 * The battery pack requires a long time to charge.
 * The charge kit does not turn on.
 * The lights on the charge kit do not illuminate correctly.



CAUSE
Many conditions can cause this behavior. See the &quot;What To Try&quot; section for more information.



THINGS TO TRY
 Use the following table to troubleshoot the issue: 



MORE INFORMATION
If you still experience issues with the Xbox 360 Quick Charge Kit, contact Xbox Customer Care for more help. For information about Xbox support in your area, visit the following Web site:

http://www.xbox.com/support/contact/default.htm

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