Microsoft KB Archive/218308

= OL2000: (CW) Offline Address Book Is Not Migrated During Upgrade from Office 97 SR-2 =

Article ID: 218308

Article Last Modified on 9/29/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q218308



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
The Offline Address Book (OAB) is no longer available after upgrading to Outlook 2000 from Microsoft Office 97 SR-2.



MORE INFORMATION
After you upgrade to Office or Outlook 2000, the OAB that was previously download will not be available. In earlier versions, items of this type were stored in the Windows directory. A design change in Office 2000 relocated the stored path to the user's Application Data\Microsoft\Outlook directory. For example, the complete path might look like this:

C:\Windows\\Local Settings\Application Data\Microsoft\Outlook

NOTE: If user profiles are not enabled on the system, the path element  will not appear. A similar path will appear on a Windows NT 4.0 system.

There are two methods to regain the OAB:

Download a New Copy of the OAB
To download a new copy of the OAB, follow these steps:
 * 1) On the Tools menu, click Synchronize and then click Download Offline Address Book.
 * 2) Accept the default settings, and then click OK.

The new copy will be placed in the user subdirectory.

Move the Existing OAB to the User Directory
To move the existing OAB, follow these steps:
 * 1) On the Start menu, click Find and then click Files and Folders.
 * 2) In the Named field, type *.oab . Click to place a check mark at Include Subfolders. Ensure that the local hard drive is selected in the Look In list and then click Find Now.
 * 3) Copy the OAB file to the appropriate user path as detailed above. The OAB will be available when Outlook is restarted.

Additional query words: OFF2000 OL2K

Keywords: kbprb kbpending KB218308

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.