Microsoft KB Archive/261668

= Error Message Installing HP Precision Scan Pro Program =

Article ID: 261668

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q261668



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you try to install the Hewlett-Packard (HP) Precision Scan Pro version 1.0 program, you may receive the following error message:

A USB interface has been found. To use the scanner with USB, this interface needs to be upgraded. Exit this installation and refer to the file USBupgrade.doc on the HP scanning software.

Note that you may receive this error message even though your HP scanner is installed and working correctly.



RESOLUTION
To resolve this issue, contact HP to inquire about the availability of a fix for this issue or a newer version of the HP Precision Scan Pro software.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWIMAEM

Keywords: kb3rdparty kberrmsg kbprb KB261668

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