Microsoft KB Archive/329117

= Office repair runs when you start Excel following an interrupted Office service pack installation or Excel update =

Article ID: 329117

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office 2000 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Professional Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003

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This article was previously published under Q329117





SYMPTOMS
You install a Microosft Office service pack or a Microsoft Excel update for one of the programs listed in the &quot;Applies to&quot; section. You then cancel the installation and run Excel. When you do this, you are prompted to run a repair of Office. Additionally, you may receive the following message:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package '  .MSI' in the box below.

Note refers to the name of the .msi installation file that corresponds to the program that is installed. For example, Pro11.msi is the file that corresponds to Microsoft Office 2003 Professional Edition.

The repair of Office requires that you provide the Office CD or that you navigate to another location that contains the appropriate Office Setup files. If you do not complete the repair, Excel does not start.

Note Other Office programs continue to function as expected.



CAUSE
This issue may occur if the Windows Installer service is invoked during an installation and is then interrupted before installation is completed. The Windows Installer service rolls back all changes that occurred to the system during installation, and it may also delete the XLStart folder. When this occurs, Office tries to run a repair the next time that Excel is started. When a repair is run, the original Office Setup files may be required.

Note This issue does not occur when the XLStart folder contains files, and therefore this issue does not cause personal files to be deleted.



RESOLUTION
To resolve this issue, insert your Office CD into your computer's CD or DVD drive when you are prompted for the Office Setup files. Or, navigate to another location that contains the appropriate Office Setup files, and then follow the on-screen instructions to complete the Office repair process.



WORKAROUND
To work around this issue, cancel the Office repair operation, and then manually create the XLStart folder.

To manually create the XLStart folder, follow these steps:  Right-click Start, and then click Explore to open Windows Explorer. In Windows Explorer, locate the folder that contains your installation of Microsoft Office 2003, of Microsoft Office XP, or of Microsoft Office 2000.

Office 2003 is installed in the following folder:



Note is a placeholder for the drive on which Office 2003 is installed.

Office XP is installed in the following folder:



Note is a placeholder for the drive on which Office XP is installed.

Office 2000 is installed in the following folder:



Note is a placeholder for the drive on which Office 2000 is installed. Select the Office11, Office10, or Office folder, as appropriate for the version of Office that you are running. Then, click File, click New, and then click Folder. Type XLStart, and then press ENTER. Close Windows Explorer, and then try to start Excel again.</li></ol>

Note If you are still prompted to repair Office when you start Excel, the problem is not related to a missing XLStart folder. In this case, you must use the procedure that is described in the &quot;Resolution&quot; section to resolve this issue.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OFFXP OFF off2003

Keywords: kbprb KB329117

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