Microsoft KB Archive/119274

PPT4: PP4BOOT Caused a GP Fault in KRNL386.EXE

PSS ID Number: Q119274 Article last modified on 05-16-1998

windows:4.0,4.0a,4.0c

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft PowerPoint for Windows, versions 4.0, 4.0a, 4.0c == 

= SYMPTOMS =

When you run PowerPoint for Windows while using PC Tools version 1.x, or Norton Desktop for Windows as the Windows shell, you may get the following error message:

PPT4BOOT caused a General Protection Fault in Module KRNL386.EXE at xxxx:xxxx.

= RESOLUTION =

If you receive this general protection (GP) fault message, try the following:

  Copy the SYSTEM.INI file (in your Windows directory) to a backup disk, and rename the file on the backup disk to SYSTEM.OLD. The following instructions involve editing your SYSTEM.INI file. SYSTEM.OLD is your backup file in case you make a mistake editing your SYSTEM.INI file.   Open SYSTEM.INI in a text editor such as Notepad.   Find the line in SYSTEM.INI that begins: Shell=   Comment this line by placing a semicolon at the beginning of the line, as follows: ;Shell=   Add the following line immediately beneath the “;Shell=” line: Shell=PROGMAN.EXE   Save your SYSTEM.INI file. </li>  If you are running any anti-virus software in your AUTOEXEC.BAT file, disable it by doing the following. If you have MS-DOS 6.2 or later: <ol style="list-style-type: lower-alpha;">  Restart your machine. </li>  When the following message appears on your screen, press the F8 key: Starting MS-DOS This causes MS-DOS to ask you whether or not to execute each line in your AUTOEXEC.BAT and CONFIG.SYS files. </li>  If your machine asks you if you want to execute your anti-virus software (it will have a filename such as CPAV.EXE or NAV.EXE). Press the “n” key. If you have MS-DOS 6.0 or earlier: <ol style="list-style-type: lower-alpha;">  Open your AUTOEXEC.BAT file in a text editor and place the letters “REM” (without the quotation marks) at the beginning of each line that starts an anti-virus program. </li>  Restart your machine. </li></ol> </li></ol> </li>  Run PowerPoint Setup from disk 1, and choose the Reinstall option. </li></ol>

Try running PowerPoint from Program Manager. If the problem no longer occurs, you can switch back to PC Tools or Norton Desktop as your shell, as follows:

<ol style="list-style-type: decimal;">  Open your SYSTEM.INI file using a text editor such as Notepad. </li>  You will have the following two lines in the [boot] section of SYSTEM.INI: ;Shell=<whatever the value was before you changed it> Shell=PROGMAN.EXE </li>  Remove the semicolon from the first of these two lines and place the semicolon in front of the second of the two lines. For example: Shell=<whatever the value was before you changed it> ;Shell=PROGMAN.EXE </li>  Save SYSTEM.INI and restart Windows. </li></ol>

If the general protection fault reoccurs, contact Central Point or Symantec technical support.

The third-party products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: Version 4.0 Windows power point powerpt winppt 4.00c PC Tools Norton Desktop gpf pctools gpf ====================================================================== Keywords : kb3rdparty kberrmsg kbdta Version : windows:4.0,4.0a,4.0c Platform : WINDOWS Hardware : x86 Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.