Microsoft KB Archive/907881

= Known graphics issues in Age of Empires III =

Article ID: 907881

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Age of Empires III
 * Microsoft Age of Empires III : The WarChiefs

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INTRODUCTION
This article describes the known graphics issues that may occur when you play Microsoft Age of Empires III.



Download update
The Age of Empires III update is available for download. This update addresses many issues with the game. To download the game update, visit the following Ensemble Studios Online Web site:

http://www.agecommunity.com

To download and install the latest game update from the game, follow these steps:
 * 1) Start Age of Empires III.
 * 2) On the main game screen, click Help and Tools.
 * 3) Click Update Game.

The latest game update also fixes pause issue. If the game loaded paused, press Pause Break on the keyboard to un-pause it.

Install the latest drivers
If you are experiencing graphics problems, a black (blank) screen, or slow performance in Age of Empires III, download and then install the latest video card driver.

The video card lets you see graphics on the screen. A driver is a piece of software that enables the operating system (Microsoft Windows) to communicate with the hardware in the computer. A driver acts as a translator between your hardware and the operating system. The latest driver for your video card can enable more efficient use of your video card features to improve the performance of the game. Generally companies release their drivers regularly for the cards to keep up the pace with the ever-changing software technologies.

To download and install the latest drivers, contact the computer or video hardware manufacturer. See the &quot;References&quot; section for more information about how to contact the video hardware or computer manufacturer. To see whether applicable driver updates are available for download, also visit the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com

To view a video presentation about how to install the latest video card drivers from the Windows Update Web site, see the &quot;Additional information&quot; section.

To identify the name and manufacturer of your video adapter, follow these steps:
 * 1) In Microsoft Windows 98 or in Microsoft Windows XP, click Start, click Run, type dxdiag in the Open box, and then click OK.

In Windows Vista, click Start, type dxdiag in the Start Search box, and then click dxdiag.exe in the Programs list.
 * 1) Click the Display tab.
 * 2) Under Device, look for Name and Manufacturer.
 * 3) Click Exit.

General video card Issues
You may experience the following issues when you play Age of Empires III.

Display issues with monitors and resolution
For some computer monitors, certain resolutions may cause display problems. Age of Empires III provides support for many resolution settings based on the settings that your video card supports. However, the monitor may not support all the resolution settings. Any display problems that you experience when you play Age of Empires III may occur because of your display configuration. The display configuration includes the video card, the monitor, and the drivers.

We recommend that you try the various resolutions in Age of Empires III so that you can revert to another setting if the monitor does not support a chosen resolution. See the monitor documentation or visit the monitor manufacturer's Web site for information about the native resolutions of the monitor.

Poor image quality on LCD monitors
LCD monitors provide poor image quality at non-native resolutions. See the monitor documentation or visit the monitor manufacturer's Web site for information about the native resolutions of the monitor.

Blocky smoke or units
When you play Age of Empires III, you may see blocky smoke or units. To resolve this issue, lower Shader support. To do this, follow these steps:
 * 1) Start the game.
 * 2) Click Help and Tools, and then click Options.
 * 3) Click Graphics Settings.
 * 4) Set Shader to Low.

ATI
When you use certain ATI video cards, you may experience problems when you repeatedly press ALT+TAB to switch between the Age of Empires III game and another program. We recommend that you do not use the ALT+TAB keyboard shortcut.

All Nvidia cards
Age of Empires III may close back to the desktop if the antialiasing mode is enabled. To resolve this issue, turn off antialiasing or set it to application controlled by using the video driver control panel.

Nvidia 6800
When you use the Nvidia 6800 video card together with the 6.14.0010.7189 driver that is dated April 14, 2005, terrain objects such as trees in Age of Empires III have an artificial appearance. This behavior occurs when the following conditions are true:
 * The Shader Quality game setting is set to Low.
 * The Bit Depth game setting is set to 16.

To download and install the latest video card drivers, visit the following Nvidia Web site:

http://www.nvidia.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Note You may notice graphics flashing or slow performance in Age of Empires III when you use an Nvidia 6800 video card. This is a known issue. This issue does not have a workaround.

GeForce 6600gt
When you play the game, you may see horizontal brown lines across the screen. This issue does not occur on all GeForce 6600gt cards. This issue only occurs on GeForce 6600gt cards if the video card manufacturer has overclocked the video card. There is no resolution for this issue. For more information, contact the video card manufacturer.

GeForce FX 5200
The game performance might be choppy. To resolve this issue, turn Shader support to Low. To do this, follow these steps:
 * 1) Start the game.
 * 2) Click Help and Tools, and then click Options.
 * 3) Click Graphics Settings.
 * 4) Set Shader to Low.

GeForce 6200
You may see some graphics problems in the game, such as white blocks instead of water or smoke, very slow performance, or distorted graphics. To resolve this issue, set graphic settings to the following options in the game. To do this, follow these steps:
 * 1) Start the game.
 * 2) Click Help and Tools, and then click Options.
 * 3) Click Graphics Settings, and then configure the following graphics settings:

Anti Alias Quality : Low

Shader Quality : Low

Shadow Quality : Low

Water Effects : OFF

Bloom : On High

Poly Models : Off

Terrain Detail Objects : Off
 * 1) Click OK, and then start the game.

Matrox
When you use a Matrox Parhelia 128 megabyte (MBO video card or a Matrox Millennium P750 video card, Age of Empires III may not correctly show bump mapping. Bump mapping refers to the snow or solid gray texture that appears in Age of Empires III. The Matrox Parhelia 128 MB and Matrox Millennium P750 video cards use the 6.13.0001.1691 driver and reference the 6.13.0001.1873 and 6.13.0001.1914 drivers. To download the latest Matrox drivers, visit the following Matrox Web site:

http://www.matrox.com/video/support

Intel 965
The game may freeze after the introductory movie. To resolve this issue, download and install the latest game update. To do this, visit the following Ensemble Studios Web site:

http://www.agecommunity.com/gameUpdates.aspx#english

If the issue continues to occur, visit the following Intel Web site and try their suggestions:

http://www.intel.com/support/graphics/intelgm965/sb/CS-026146.htm

Next to the game, click the Details link. Additionally, download and install the latest Intel video card drivers.

Intel® 82945G Express Chipset
Download and install the latest game update. To do this, visit the following Ensemble Studios Web site:

http://www.agecommunity.com/gameUpdates.aspx

If the issue continues to occur, you may have to purchase different video card.

Additional information
For more information about how to update your graphics adapter drivers by using the Microsoft Windows Update Web site, click Play to view this streaming media presentation: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

