Microsoft KB Archive/295489

= IntelliType Pro 2: REPLY and FWD Hot Keys Do Not Work in AOL Inbox =

Article ID: 295489

Article Last Modified on 8/18/2005

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APPLIES TO

 Microsoft Outlook 2001 for Mac, when used with:  Microsoft IntelliType Pro 5.2

 Microsoft IntelliType Pro 2.1 

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This article was previously published under Q295489



SYMPTOMS
When you press either the REPLY or FWD (Forward) hot key on the Microsoft Office Keyboard, this may not reply to or forward the given e-mail message as expected.



CAUSE
This behavior can occur if the following conditions are true:
 * The Internet service provider (ISP) for your e-mail client is America Online (AOL).

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 * You have not opened the e-mail message that you are trying to reply to or forward.



RESOLUTION
To resolve this issue, first open the e-mail message, and then use the REPLY or FWD hot key.

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB295489

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