Microsoft KB Archive/199995

= XCLN: Error Message: Synchronization with Offline Folder File Could Not Be Completed =

Article ID: 199995

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q199995



SYMPTOMS
After you upgrade from Outlook 97 to Outlook 98, you may not be able to work offline with the offline folder (.ost) file. Also, synchronization of the .ost file with the Exchange Server computer may not finish, and one or more of the following error messages may be displayed:

The folder could not be synchronized.

Synchronization with offline folder file could not be completed.

Operation failed.



CAUSE
Outlook 98 Setup did not update the necessary files.



WORKAROUND
To work around this problem:  Rename all of the following files to *.old:  In the \System32 folder, the following Ems*.* files:

Emsabp32.dll

Emsmdb.dll

Emsui.dll

Emsuix32.dll

 In the \System32 folder, the following Mapi*.* files:

Mapisp32.exe

Maip32.ol_

Mapisvc.inf

Mapi32.dll

Mapisrvr.exe

Mapi.dll

  Remove Outlook 98. Run Outlook 98 Setup again.</li></ol>

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MORE INFORMATION
The steps in this article specify the \System32 folder, which is used with Windows NT Server or Windows NT Workstation.

The files for Windows 95 are found in the \System folder.

Additional query words: 8.5

Keywords: kbprb KB199995

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