Microsoft KB Archive/305504

= OFF2000: Internal Error 2735 Referencing Out128.dll When You Install Office 2000 =

Article ID: 305504

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q305504



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you attempt to install Microsoft Office 2000, you receive an internal error 2735 that references the Out128.dll file.

The verbose log file contains the following:   MSI (c) (5B:1B): Doing action: OLCAWriteCSP    Action start 20:06:19: OLCAWriteCSP. MSI (c) (5B:1B): Creating MSIHANDLE (108) of type 790542 for thread -191717   ===================================================== Exception code: C0000006 IN_PAGE_ERROR   Module: D:\PFILES\COMMON\SYSTEM\MAPI\OUT128.DLL   Function: 0x620152a =====================================================



CAUSE
This behavior can occur if the original Office 2000 CD-ROM is dirty, damaged, or defective.



RESOLUTION
To resolve this behavior, clean your CD-ROM with a commercially available CD-ROM cleaner and scratch remover.

If cleaning the CD-ROM does not work, contact Microsoft or your local vender to obtain a replacement copy.

To install Office 2000, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Insert your Office 2000 CD-ROM.
 * 4) Under the Install/Uninstall tab, click Install.
 * 5) Follow the Installation Wizard to complete the installation.

Additional query words: OFF2000

Keywords: kbprb KB305504

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