Microsoft KB Archive/310793

= XCCC: Outlook 2002 Clients Do Not Reconnect After Exchange 2000 Server Cluster Fails Over When the Preview Pane Is Open =

Article ID: 310793

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q310793



SYMPTOMS
Outlook 2002 may lose connectivity to an Exchange 2000 server that is part of a server cluster. If Outlook 2002 is connected (logged on) to a mailbox that is homed on a server in a group of virtual Exchange servers that are running in Active-Active mode on a server cluster, and the node fails over (because of hardware or network problems) to the other node of the cluster while Outlook 2002 is previewing mail in the preview pane, Outlook 2002 may not recover from the temporary loss of connection with the server after the failover is complete.

This problem does not occur with:
 * An Exchange 2000 Active-Passive server cluster and Outlook.
 * An Exchange 2000 Active-Active server cluster and Outlook 2000.



WORKAROUND
To work around this problem, either:
 * Quit Outlook 2002, and then restart the Outlook 2002 client computer. -or-


 * Implement an Exchange 2000 Active-Passive server cluster.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.



MORE INFORMATION
This problem can also occur while you are composing or reading mail during a server cluster failover.

Keywords: kbbug kbpending KB310793

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