Microsoft KB Archive/934327

= You may be unable to use a WSD-based scanner driver to transfer data if the scanned data is very large in Windows Vista =

Article ID: 934327

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Starter
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition

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SYMPTOMS
You may be unable to use a scanner that uses a &quot;Web Services for Devices&quot; (WSD) scanner driver to transfer scanned data in Windows Vista. This problem may occur if the scanned data is very large. Examples of scanned data that may be very large are multipage file formats, such as XPS and PDF, and single-page formats, such as EEXIF and PNG.

This problem occurs even though you have installed the hotfix that is described in the following Microsoft Knowledge Base article:

931674 You may be unable to use a WSD-based scanner driver to transfer scanned data in Windows Vista



CAUSE
This problem occurs because Windows Vista disconnects from the WSD device after a time-out period of more than five minutes when hotfix 931674 is installed. This time-out occurs much sooner if hotfix 931674 is not installed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbexpertisebeginner kbhotfixserver kbwinvistapostrtmfix KB934327

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