Microsoft KB Archive/283896

= Picture It! Publishing 2001: Cannot Open Picture File =

Article ID: 283896

Article Last Modified on 12/28/2004

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Picture It! Express 2002

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This article was previously published under Q283896



SYMPTOMS
When you attempt to open a picture in one of the programs listed at the beginning of this article, the program may quit unexpectedly.

-or-

You may receive the following error message:

Pip caused an error in kernel32.dll.



CAUSE
This behavior can occur if the Kodak DC265 digital camera software is installed on your computer, and the Camera Mounter options are turned on.



RESOLUTION
To work around this issue:
 * 1) Uninstall the Kodak software.
 * 2) Reinstall the Kodak software.NOTE: When you reinstall the Kodak software, click to clear the Camera Mounter check box during the installation.

The following check boxes should be selected during the installation:


 * 1) * Camera Properties
 * 2) * Digital Access



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: dc265 dc-265 exit kodak pip

Keywords: kbenv kbprb KB283896

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