Microsoft KB Archive/286871

= OFFXP: Unable to Print Hidden Text on an IBM InfoPrint 20 PS Printer =

Article ID: 286871

Article Last Modified on 8/22/2007

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APPLIES TO


 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q286871





SYMPTOMS
When you print a Microsoft Office XP document to an IBM InfoPrint 20 PS printer, and you choose to print hidden text, the hidden text is not printed as expected.



CAUSE
This behavior occurs when you do the following:
 * 1) You install an IBM InfoPrint 20 PS printer by using the printer drivers that are included with Microsoft Windows.
 * 2) You create a document that contains hidden text.
 * 3) You choose to print hidden text with the document (in the Print dialog box, click Options, and then click to select the Hidden text check box).

This behavior occurs because of an outdated Adobe PostScript printer driver used with the IBM InfoPrint 20 PS printer.



RESOLUTION
To resolve this issue, update your IBM InfoPrint 20 PS printer to use the latest drivers. To obtain the latest printer drivers for the IBM InfoPrint 20 PS printer, please visit the following Web site:

IBM InfoPrint 20 PostScript Driver

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OFFXP

Keywords: kbbug kbgraphxlinkcritical kbpending KB286871

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