Microsoft KB Archive/831956

= &quot;Microsoft CRM requires 800x600 to launch&quot; error message when you start a Microsoft CRM Web application on Windows XP Tablet PC Edition =

Article ID: 831956

Article Last Modified on 10/25/2005

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APPLIES TO


 * Microsoft Business Solutions CRM 1.0

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SYMPTOMS
When you start a Microsoft Business Solutions CRM Web application on a tablet computer that is running Microsoft Windows XP Tablet PC Edition, you may receive the following error message:

Microsoft CRM Requires 800x600 to Launch



This problem may occur if the tablet screen is set to Portrait mode, regardless of whether the screen resolution of the tablet is set to 800 by 600 pixels or higher.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft Business Solutions CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time   Size   File name --  4-Apr-2003  15:39  5,523  Default.aspx Important After you apply this hotfix to a computer that is running Microsoft Small Business Server, you may have to restart the Microsoft CRM Security Service manually.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbbug kbfix kbqfe kbmbsmigrate kbhotfixserver KB831956

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