Microsoft KB Archive/180432

= OL98: Editing Contact Phone Number Causes IPF in Mso97.dll =

Article ID: 180432

Article Last Modified on 8/24/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q180432



SYMPTOMS
In Microsoft Outlook 98 when you modify a telephone number field in a Contact on a Compaq Presario computer, an Invalid Page Fault in Mso97.dll or in Kernel32.dll, may occur.



CAUSE
There is a problem in the Telephone Application Programming Interface provider (TAPI) that is pre-installed on the computer.



To remove the telephony service, follow these steps.

 * 1) Quit Outlook if it is currently open.
 * 2) Click the Start button, point to Settings, and then click Control Panel.
 * 3) Double-click Telephony.
 * 4) On the Telephony tab, click to select "Compaq Telephony Service Provider," click Remove, and then click OK.
 * 5) Close the Control Panel, and then restart your computer.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.



MORE INFORMATION
Presario computers are manufactured by Compaq Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kbbug kb3rdparty kbpending KB180432

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