Microsoft KB Archive/235909

= MNK Pro: Web/Home key does not start the default version of Netscape Navigator =

Article ID: 235909

Article Last Modified on 3/18/2006

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APPLIES TO


 * Microsoft Internet Keyboard
 * Microsoft Internet Keyboard Pro
 * Microsoft IntelliType 1.0
 * Microsoft IntelliType 1.1
 * Microsoft IntelliType Pro 1.2
 * Microsoft Natural Keyboard Pro
 * Microsoft Comfort Curve Keyboard 2000

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This article was previously published under Q235909



SYMPTOMS
When you press the Web/Home key on the Microsoft Natural Keyboard Pro, you may experience one or more of the following symptoms:
 * The default version of Netscape Navigator may not start.
 * A separate instance of Netscape Navigator may start when you press the Search or Favorites Hot Keys.
 * The Back, Forward, Refresh, and Search Hot Keys may not function as expected.



CAUSE
This behavior may occur if both Netscape Navigator version 3.x and Netscape Navigator version 4.0 or later are installed on the computer.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Manually start the default version of Netscape Navigator. To do this, follow these steps:
 * 2) * Double-click the desktop shortcut to the default version of Netscape Navigator.
 * 3) * Click the default version of Netscape Navigator on the Start menu.
 * 4) Quit Netscape Navigator.
 * 5) Restart the computer.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Natural Keyboard Pro version 1.0.

Additional query words: 1.00 mnkpro preferred web browser

Keywords: kb3rdparty kbbug kbfaq kbhardware kbpending KB235909

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