Microsoft KB Archive/836954

= You receive a &quot;Windows Update Web site is not available&quot; message when you try to open the Windows Update Web site in Windows XP or Windows 2000 =

PSS ID Number: 836954

Article Last Modified on 4/12/2005

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The information in this article applies to:


 * Microsoft Windows Update
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Professional

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SYMPTOMS
When you try to open Windows Update in your Web browser in Microsoft Windows XP or in Microsoft Windows 2000, you may receive a message that says that the Windows Update Web site is not available.

Note You can find Windows Update at the following Microsoft Web site:

http://v4.windowsupdate.microsoft.com



CAUSE
This problem may occur when the Iuident.cab file in the Windows Update temp folder is either missing or damaged.



WORKAROUND
To work around this problem, copy the Iuident.cab file to the Windows Update temp folder. To do this, follow these steps:  Quit your Web browser. Right-click Start, and then click Explore. Move to the following folder:



 Right-click the file Iuident.cab, and then click Copy. Right-click the Temp folder that is located in the V4 folder, and then click Paste. If the Confirm File Replace dialog box appears, click Yes.</li></ol>

Keywords: kbdownload kberrmsg kbprb KB836954

Technology: kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbWinUpdate kbWinUpdateSearch kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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