Microsoft KB Archive/205423

= OFF2000: Cannot View Preview Picture on File Created on Macintosh =

Article ID: 205423

Article Last Modified on 11/13/2003

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q205423





SYMPTOMS
When you click Preview on the Views button in the Open dialog box, you may receive the following message:

Preview not available.

The preview picture that has been saved with the file is not displayed.



CAUSE
This problem occurs when one of the following conditions is true:
 * You used a Microsoft Office 98 Macintosh Edition program to create your file.

-or-
 * You used a Microsoft Office 4.2.x for the Macintosh program to create your file.



WORKAROUND
To work around the problem, open and resave the file in the appropriate Microsoft Office 2000 program. A preview picture that is viewable in an Office 2000 program will be saved in the file.

Additional query words: XL2000 thumbnail OFF2000

Keywords: kbprb kbpending KB205423

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