Microsoft KB Archive/813000

= You Cannot Receive a Fax and the Status Remains at &quot;Calling&quot; =

Article ID: 813000

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you are using the Windows 2000 Fax service to receive a fax, if the modem lines fails or if there is too much noise on the line, you cannot receive a fax and the status remains at &quot;Calling.&quot; This problem also occurs if a transmission interruption occurs on the sender's side and the status has changed to &quot;Ready to Fax.&quot; For example, if the sender stops the fax transmission when the status is &quot;Sending page number ,&quot; an error occurs on the receiver's side. When the receiver's fax status changes to &quot;Ready to Fax&quot; after this error occurs, when the sender sends the fax, the receiver cannot receive the fax, and the status remains at &quot;Calling.&quot; The status on the sender's side is &quot;No answer.&quot;



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version             Size   File name --  18-Feb-2003  09:05  5.0.2195.6666     185,616  Faxt30.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbqfe kbwin2000presp4fix kbfix kbbug KB813000

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