Microsoft KB Archive/884540

= Text is printed in an incorrect font when you print documents to a Windows 2000-based print server =

Article ID: 884540

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

-





SYMPTOMS
When you print documents to a Microsoft Windows 2000-based print server, text in the documents is printed in an incorrect font. You experience this symptom when you print a very large number of documents at a time. For example, you experience this symptom when you print 80,000 documents at a time.



CAUSE
This problem occurs if the printer device context reuses the handle value of a font. In that case, the handle value of the current font and the handle value of the previous font are the same even though the fonts are different.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires either Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4).

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version             Size  File name --  22-Sep-2004  11:53  5.0.2195.6975  1,632,656  Win32k.sys 24-Mar-2004 02:17  5.0.2195.6897    742,160  Kernel32.dll 05-Aug-2003 22:14  5.0.2195.6794    385,808  Userenv.dll 22-Sep-2004 12:05  5.0.2195.6974    335,120  Msgina.dll 19-Jun-2003 20:05  5.0.2195.6660    233,744  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6824     42,256  Basesrv.dll 24-Mar-2004 02:17  5.0.2195.6824     54,544  Mpr.dll 13-Sep-2004 19:27  5.0.2195.6974  5,898,752  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6892     90,264  Rdpwd.sys 21-Sep-2003 00:45  5.0.2195.6824    236,304  Cmd.exe 25-Sep-2003 18:08  5.0.2195.6826    243,984  Winsrv.dll 11-Mar-2004 02:37  5.0.2195.6898    181,520  Winlogon.exe 24-Mar-2004 02:17  5.0.2195.6897    403,216  User32.dll 24-Mar-2004 02:17  5.0.2195.6897    742,160  Kernel32.dll 22-Sep-2004 11:53  5.0.2195.6975  1,632,656  Win32k.sys 25-Sep-2003 18:08  5.0.2195.6826    243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file-naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: w2k prt wrong string

Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB884540

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.