Microsoft KB Archive/819553

= XADM: &quot;An Internal Processing Error Has Occurred&quot; Error Message When You Try to Mount a Database =

PSS ID Number: 819553

Article Last Modified on 3/24/2004

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The information in this article applies to:


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server

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SYMPTOMS
When you try to mount a mailbox or a public folder store, you may receive the following error message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724

Exchange System Manager

Additionally, the following events are logged in the Application log of Windows Event Viewer:Event Type: Error

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 455

Date:

Time:

User: N/A

Computer:

Description: Information Store (1892) b2a6f816-2baf-462e-918c-eda5d1fb24d3: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Program Files:\Exchsrvr\mdbdata\E00.log

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Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9518

Date:

Time:

User: N/A

Computer:

Description: Error Current log file missing starting Storage Group /DC= /DC= /CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/CN= /CN=ADMINISTRATIVE GROUPS/CN= /CN=SERVERS/CN= /CN=INFORMATIONSTORE/CN= on the Microsoft Exchange Information Store.

Storage Group - Initialization of Jet failed.

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CAUSE
This issue may occur if the E00.log file is missing or is no longer present in the Exchsrvr\Mdbdata folder or in the log file folder. The log file may be missing or may not be present in the Exchsrvr\Mdbdata folder if a file-based virus scanner moves the log file to the Quarantine folder.

File-level antivirus scanners sometimes locate data in an Exchange 2000 log file that matches a known virus signature. In this case, the virus scanner may determine that the log file contains a virus and move it to the Quarantine folder.



RESOLUTION
To resolve this issue, exclude the installable file system (IFS) drive (M drive) of the Exchange 2000 computer and other files that are related to Exchange 2000 files and folders from scheduled virus scans and real-time scanning operations. Move the E00.log file from the Quarantine folder to the Exchsrvr\Mdbdata folder or log file folder, and then mount the database.



MORE INFORMATION
Microsoft recommends that you configure antivirus programs to exclude the Exchange 2000 database and log files. It is best if these files are only scanned by an antivirus program that is designed to work with Exchange 2000.

For additional information about antivirus software and Exchange 2000, click the following article number to view the article in the Microsoft Knowledge Base:

245822 XGEN: Recommendations for troubleshooting an Exchange Server computer with Antivirus installed

Keywords: kbprb KB819553

Technology: kbExchange2000EntServ kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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