Microsoft KB Archive/892231

= You receive a MAPI_E_CALL_FAILED error message when you try to access the properties or the methods of a folder in Exchange 2000 Server or in Exchange Server 2003 =

Article ID: 892231

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you try to perform one of the following actions, you receive an error message:
 * You try to access the properties of a folder in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 by using a custom MAPI-based application.
 * You try to access the properties or the methods of a folder in Exchange 2000 or Exchange 2003 by using a custom CDO 1.2.1-based application.

The following is the error message that you receive:

MAPI_E_CALL_FAILED



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Before you install this hotfix, Microsoft Exchange 2000 Server Service Pack 3 and update rollup 870540 must be installed on the computer. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange System Attendant service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version       Size       File name --- 18-Feb-2005 21:27  6.0.6617.48   2,342,912  Mdbmsg.dll 18-Feb-2005 22:20  6.0.6617.48   4,706,304  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

Additional query words: XCCC

Keywords: kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB892231

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