Microsoft KB Archive/295388

= Access Violation Occurs in Your Firewall Client When It Is Under a High Load and Is Using WSPAD =

Article ID: 295388

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2000 Standard Edition

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This article was previously published under Q295388



SYMPTOMS
When the firewall client is set for automatic discovery of Internet Security and Acceleration (ISA) Server, if two or more simultaneous requests for creation of sockets are generated by a program or programs on the client computer, an access violation error message may occur in Wspwsp.dll.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next ISA server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date         Time      Version      Size    File name   Platform Jul-01-2001 15:55:50  3.0.1200.67  94,480  Wspwsp.dll  Intel

To resolve this problem:
 * 1) Install the hotfix on the ISA Server computer.
 * 2) Run the client installation by using any of the following methods:
 * 3) * Run Setup.exe again from the share point on the ISA Server (\\ISA Server computer name\Mspclnt\Setup.exe), and then choose the Repair option.
 * 4) * Remove and install again.
 * 5) * Re-deploy by using group policy.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: av hf 67

Keywords: kbqfe kbhotfixserver kbenv kberrmsg kbfix kbprb KB295388

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