Microsoft KB Archive/820915

= FPSE2002: E-Mail Message Body Is Truncated When You Send Message from Web Page Form =

Article ID: 820915

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft FrontPage 2002 Server Extensions
 * Microsoft Office XP Professional Service Pack 2 (SP-2)
 * Microsoft Office XP Standard Service Pack 2 (SP-2)

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SYMPTOMS
When you send an HTML-formatted e-mail message from a Web page form, the e-mail message does not appear correctly for the recipient. For the recipient, the body of the e-mail message is truncated and most of the body text missing.



CAUSE
This behavior occurs when the Web site uses Microsoft FrontPage Server Extensions 2002 from Microsoft. There is limit of 2,048 characters in a single line in the E-mail Form. As you type your e-mail message, the Text area form field ignores all hard returns (carriage returns) and treats the whole message as a single line.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3 (SP3) for SharePoint Team Services from Microsoft.

To resolve this problem, obtain the latest service pack for Office XP for SharePoint Team Services. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

839025 How to obtain the latest Office XP Service Pack for SharePoint Team Services

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Version    Size       File name --- 16-May-2003  11:43    10.0.5313.0 1382984 Fp5awel.dll After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date               Time  Version    Size       File name ---   06-Jan-2003    12:04         10.0.4803.0     137824            Fp5amsft.dll 23-Aug-2003   15:57         10.0.4420.0     891464            Fp5autl.dll 23-Aug-2003   15:57         10.0.4420.0     600648            Fp5awec.dll 16-May-2003   11:43         10.0.5313.0     1382984           Fp5awel.dll 24-Oct-2002   11:44         10.0.4622.0     4254280           Fpeditax.dll 19-Dec-2002   15:15         10.0.4817.0     389120            Fpmmc.dll 23-Jan-2003   18:04         10.0.4921.0     834120            Owssvr.dll 12-Jun-2002   14:07         10.0.4205.0     105032            Cfgwiz.exe 12-Jun-2002   14:07         10.0.4205.0     36424             Fp5areg.dll 12-Jun-2002   14:07         10.0.4205.0     27208             Fpadmdll.dll 12-Jun-2002   14:07         10.0.4205.0     346696            Owstimer.exe

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Office XP Service Pack 3 (SP3) for SharePoint Team Services.

Additional query words: email cut deleted missing

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB820915

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