Microsoft KB Archive/285951

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Windows 98 Clients Are Unable to Log On to Windows 2000 Domain: 'This Device Does Not Exist on the Network'

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Q285951

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
After you upgrade a Microsoft Windows NT 4.0-based primary domain controller (PDC) to be a Microsoft Windows 2000-based Active Directory domain controller, clients running Microsoft Windows 98 clients may not be able to log on to the Windows 2000-based domain. They may receive the following error messages:

This device does not exist on the network.

The domain password you supplied is incorrect or access to your logon server has been denied.

CAUSE
This behavior can occur if the Security Accounts Manager (SAM) becomes corrupted when Active Directory is installed.

RESOLUTION
To resolve this issue, remove and then reinstall Active Directory. Follow these steps:


 * 1) Use the Addusers.exe utility to dump the user and group accounts to a text file.
 * 2) Remove Active Directory.
 * 3) Reinstall Active Directory.
 * 4) Use the Addusers.exe utility to import the users and groups contained in the text file, thus recreating the accounts.

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Issue type : kbprb

Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbWinAdvServSearch kbWinDataServSearch