Microsoft KB Archive/841793

= Some links in Outlook Express messages may not work on Windows 2000 or on Windows XP =

Article ID: 841793

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Outlook Express 6.0
 * Microsoft Outlook Express 6.0
 * Microsoft Internet Explorer 6.0

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you click a link to a URL that is in a Microsoft Outlook Express e-mail message, you may experience one of the following symptoms, an incorrect Web page may open, or you may receive an error message that is similar to the following error message:

The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. HTTP Error 404 – File or directory not found. Internet Information Services (IIS)



CAUSE
This problem may occur if the link contains unicode characters that are encoded in the UTF-8 format. This problem occurs because Outlook Express does not correctly handle URLs that are encoded with unicode characters.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 13-May-2004 16:26  6.0.2800.1428  595,968  Inetcomm.dll

Installation information
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To enable this hotfix, you must modify the registry:  Click Start, click Run, type regedit, and then click OK. Locate and then click one of the following subkeys in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Outlook Express\Hotfix\Q841793

HKEY_LOCAL_MACHINE\SOFTWARE\\Microsoft\Outlook Express\Hotfix\Q841793

 On the Edit menu, click Modify. Type 1 in the Value data box, and then click OK. Quit Registry Editor. Restart your computer.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Internet Explorer 6.

Keywords: kbhotfixserver kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB841793

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