Microsoft KB Archive/942683

= Some cases are still reparented when an account is reassigned even though the cascade behavior is set to Cascade None in Microsoft Dynamics CRM =

Article ID: 942683

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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Source: Microsoft Support



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Action
The cascade behavior for the Account - Case relationship is set to Cascade None. You change ownership of an account.



Result
Some cases associated with the account transfer ownership to the new owner while other cases retain the original owner.



Cause
There are two relationship links to the Case entity.

Account - Case

Contact – Case

Both relationships must have the cascade behavior set to Cascade None.



Resolution
Set the cascade behavior of the Contact - Case Parental relationship to Cascade None:
 * 1) Click Settings, click Customization, and then click Customize Entities.
 * 2) Double-click Contact, click Relationships, and then double-click the Contact – Case Parental relationship.
 * 3) Set Type of Behavior to Configurable Cascading.
 * 4) Set the cascade behavior for Reparent to Cascade None.
 * 5) Click Save and Close
 * 6) Click Actions, and then click Publish.



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Keywords: kbnomt kbrapidpub kbmbsmigrate kbmbscustomization KB942683

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