Microsoft KB Archive/173445

Automap: Computer Restarts After Playing Introductory Music

PSS ID Number: Q173445 Article last modified on 09-29-1997

WINDOWS:5.0

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Automap Streets Plus for Windows, version 5.0 == Microsoft Automap Trip Planner for Windows, version 5.0 == 

= SYMPTOMS =

When you start Microsoft Automap Streets Plus or Microsoft Automap Trip Planner, the computer may restart after the introductory music plays.

This occurs if you are using a Diamond Telecommander sound card. The Diamond Telecommander cannot play sounds from Automap Streets Plus or Automap Trip Planner.

= RESOLUTION =

Turn off sound in Automap Streets Plus or Automap Trip Planner. To do so, use the following steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Multimedia, and then click the Advanced tab.
 * 3) Double-click Audio Devices, and then double-click Telecommander.
 * 4) Click “Do not use audio features on this device.”
 * 5) Click OK, and then click OK again.
 * 6) Double-click Mixer Devices, and then double-click Telecommander.
 * 7) Click “Do not use Mixer features on this device.”
 * 8) Click OK, and then click OK again.
 * 9) Double-click Line Input Devices, and then double-click Telecommander.
 * 10) Click “Do not use Line Input features on this device.”
 * 11) Click OK, and then click OK again. Do not close the Multimedia Properties window.
 * 12) Start Automap Streets Plus or Automap Trip Planner, and then click View the Map.
 * 13) On the Options menu, click Streets Plus Options or Trip Planner Options.
 * 14) Clear the Play Button And Menu Sounds and Play Startup Sound check boxes.
 * 15) Click OK, and then close Automap Streets Plus or Automap Trip Planner.
 * 16) Repeat steps 4, 7, and 10 above to restore use of the Telecommander features. For example, when you repeat step 4 above, click “Use audio features on this device.”
 * 17) Click OK until you return to Windows.

= MORE INFORMATION =

The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product’s performance or reliability.

= Additional query words: automap auto map auto-map telecommander =

Version : WINDOWS:5.0 Platform : WINDOWS Issue type : kbprb Solution Type : kbworkaround ============================================================================= Copyright Microsoft Corporation 1997.