Microsoft KB Archive/223256

= After you connect a Microsoft pointing device to a USB port the pointing device may not be detected or may not function correctly =

Article ID: 223256

Article Last Modified on 1/30/2007

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APPLIES TO


 * Microsoft IntelliMouse USB
 * Microsoft IntelliMouse Explorer for Bluetooth 2.0
 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliPoint 5.1
 * Microsoft IntelliType Pro 5.1
 * Microsoft Laser Mouse 6000
 * Microsoft Wireless Optical Desktop 3000
 * Microsoft Optical Desktop Elite for Bluetooth
 * Microsoft Optical Mouse
 * Microsoft Optical Mouse by Starck
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer for Bluetooth
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Laser Mouse 8000
 * Microsoft Wireless Laser Mouse 6000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Mouse 5000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Notebook Presenter Mouse 8000

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This article was previously published under Q223256



SYMPTOMS
When you connect a Microsoft pointing device to a USB port on a computer, the pointing device may not be detected or may not function correctly.



CAUSE
This behavior may occur if you previously canceled the detection of a USB device that you connected to a USB port. Additionally, this behavior may occur if one of the following conditions is true:
 * You try to use a USB pointing device on a Microsoft Windows 95-based computer.

Note Windows 95 and Microsoft Windows NT 4.0 operating systems do not support USB devices.
 * You do not have an available PS/2 pointing device port or USB port on the computer.
 * Software for previous pointing devices is not correctly removed before you install the Microsoft IntelliPoint software.



RESOLUTION
To resolve this behavior, use the Add New Hardware wizard in Control Panel to detect the Microsoft pointing device.

Note Microsoft Bluetooth devices require Microsoft Windows XP Service Pack 2 (SP2) or later versions. Use the Setup wizard to connect your Bluetooth device to the computer.

For Windows Vista, follow these steps:
 * 1) Click Startvistastartbutton.jpg], type Hardware in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
 * 1) Follow the instructions to install the USB pointing device.

For Microsoft Windows 98 or Microsoft Millennium Edition, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add New Hardware.
 * 3) Click Next two times.
 * 4) In the list of found devices, click Microsoft IntelliMouse USB, and then click Next.
 * 5) Follow the instructions that appear on the screen to complete the detection process.

Note If you are prompted to insert the Windows 98 CD in the CD drive, do so.

If these steps do not resolve the issue, identify ghost devices. To do this, check Device Manager.

Windows 98 and Microsoft Windows Millennium Edition

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the System icon.
 * 3) Click the Device Manager tab.
 * 4) Expand Mouse, and then note the entries that are listed under this type for IntelliMouse Explorer.
 * 5) Click  Close to close Device Manager.

Windows XP

 * 1) Click Start, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Hardware tab, click Device Manager.
 * 4) Expand Mice and other pointing devices, and then note the entries that are listed under this type for IntelliMouse Explorer.
 * 5) Click  Close to close Device Manager.

Windows Vista

 * 1) Click Startvistastartbutton.jpg], type devmgmt.msc in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
 * 1) Expand Mice and other pointing devices, and then note the entries that are listed under this type for IntelliMouse Explorer.

Windows XP

 * 1) Click Start, and then click Shut Down.
 * 2) Click Restart the computer, and then click Yes.
 * 3) Press the F8 key.
 * 4) On the Startup menu, select Safe Mode.
 * 5) When Windows has finished loading, close the message about Safe mode.

Windows Vista

 * 1) Click Start vistastartbutton.jpg], click the arrow next to the Lock button, and then click Restart.
 * 2) Use onne of the following methods:
 * 3) * If the computer has a single operating system installed, repeatedly press the F8 key as the computer restarts. You must press F8 before the Windows logo appears. If the Windows logo appears, you must try again.
 * 4) * If the computer has more than one operating system, use the arrow keys to highlight the operating system that you want to start in safe mode, and then press F8.
 * 5) On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press ENTER.

Windows 98 and Windows Millennium Edition

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the System icon.
 * 3) Click the Device Manager tab.
 * 4) Expand Mouse, and then view the list.
 * 5) Remove any devices other than the list that you made in the "Check Device Manager" section.
 * 6) Click Close to close the Device Manager.

Window XP

 * 1) Click Start, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Hardware tab, click Device Manager.
 * 4) Expand Mice and other pointing devices, and then view the list.
 * 5) Remove any devices other than the list that you made in the "Check Device Manager" section.
 * 6) Click Close to close the Device Manager.

Windows Vista

 * 1) Click Startvistastartbutton.jpg], type devmgmt.msc in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
 * 1) Expand Mice and other pointing devices, and then view the list.
 * 2) Remove any devices other than the list that you made in the "Check Device Manager" section.

Restart the computer in Normal mode.

Reinstall the mouse software
Remove the software. To do this, follow these steps:  Open Add or Remove Programs in Control Panel.  In Windows XP, click Start, click Run, type appwiz.cpl, and then click OK. In Windows Vista, click Start, type appwiz.cpl in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.  On the list of installed programs, select Microsoft IntelliPoint, and then click Add/Remove. Follow the instructions that appear on the screen to remove the software.</li> Delete the folder where the software was installed.</li> Download and then reinstall the software. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

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<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

257406 The computer stops responding during the startup sequence when you attach a Microsoft USB pointing device

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

142405 Microsoft Plug and Play pointing device not detected

To install a USB pointing device in Windows Vista, follow the instructions in the "Install a USB device" topic in Windows Vista Help and Support. To view the topic, follow these steps:
 * 1) Click Start vistastartbutton.jpg], and then click Help and Support.
 * 2) In the Search Help box, type Install a USB device, and then click Search Help.
 * 3) Click the appropriate topic.

To troubleshoot USB device problems in Windows Vista, follow the instructions in the "Troubleshoot USB device problems" topic in Windows Vista Help and Support. To view the topic, follow these steps:
 * 1) Click Start vistastartbutton.jpg], and then click Help and Support.
 * 2) In the Search Help box, type Troubleshoot USB device problems, and then click Search Help.
 * 3) Click the appropriate topic.

Additional query words: intelli point installation 1.00 setup

Keywords: kbhardware kbprb KB223256

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