Microsoft KB Archive/237512

= Encarta Encyclopedia: Unexpected Behavior When You Double-Click a Shortcut =

Article ID: 237512

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237512



SYMPTOMS
When you double-click a shortcut to an article in Encarta Encyclopedia 2000, Encarta Encyclopedia 99 may start unexpectedly and prompt you with the following message:

Insert Encarta Encyclopedia 99 Disc 1.

You can click OK or Cancel. If you insert the Encarta Encyclopedia 99 Disc 1 CD-ROM into the CD-ROM drive and then click OK, Encarta Encyclopedia 99 starts, and you experience one of the following symptoms:

 The Encarta Encyclopedia 99 home page opens and you receive the following error message:

Invalid URL

Encarta Encyclopedia cannot process this link request. This link is either invalid or outdated.

When you click OK, you return to the home page.

 The article linked to the shortcut opens in Encarta Encyclopedia 99.

If you click Cancel, you receive the following error message:

Encarta Encyclopedia cannot find the files needed to start.

Either the disc is not inserted, or the path to the files is incorrect. To correct this, insert the disc or run Setup again.

If you click OK, Encarta quits and you return to the desktop.



CAUSE
This behavior can occur if the following conditions are true:
 * Both Encarta Encyclopedia 99 and Encarta Encyclopedia 2000 are installed on your computer.


 * You install Encarta Encyclopedia 2000 before you install Encarta Encyclopedia 99.


 * The Encarta Encyclopedia 2000 Installation and Resources CD-ROM is inserted in your CD-ROM drive when you attempt to open the shortcut.



RESOLUTION
To work around this issue, use the following methods in the order in which they are presented.

Remove Encarta Encyclopedia 99 and Encarta Encyclopedia 2000

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) In the list of installed programs, click Microsoft Encarta Encyclopedia 99, and then click Add/Remove.
 * 4) Follow the instructions on the screen to remove Encarta Encyclopedia 99.
 * 5) In the list of installed programs, click Microsoft Encarta Encyclopedia 2000, and then click Add/Remove.
 * 6) Follow the instructions on the screen to remove Encarta Encyclopedia 2000.

Reinstall Encarta Encyclopedia 99 and Encarta Encyclopedia 2000

 * 1) Insert the Encarta Encyclopedia 99 Installation and Resources CD-ROM into the CD-ROM drive.
 * 2) Follow the instructions on the screen to install Encarta Encyclopedia 99.
 * 3) Insert the Encarta Encyclopedia 2000 Installation and Resources CD-ROM into the CD-ROM drive.
 * 4) Follow the instructions on the screen to install Encarta Encyclopedia 2000.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ee99 ee2k

Keywords: kbbug kberrmsg kbpending kbsetup KB237512

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