Microsoft KB Archive/841413

= The Database window may not appear when you open an existing Access database or an existing Access project =

Article ID: 841413

Article Last Modified on 5/25/2007

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APPLIES TO


 * Microsoft Office Access 2007
 * Microsoft Office Access 2003
 * Microsoft Access 2002 Standard Edition
 * Microsoft Access 2000 Standard Edition

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Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.

This article applies to a Microsoft Access database (.mdb), a Microsoft Access project (.adp), and a Microsoft Access 2007 database (.accdb). Novice: Requires knowledge of the user interface on single-user computers.



SYMPTOMS
When you try to open an existing Microsoft Access database or an existing Access project, you may notice that the Database window does not appear. Therefore, you may not be able to view or to modify the database objects in your Access database or in your Access project.



CAUSE
One of the following antivirus software packages is running on your computer, and you have not upgraded the antivirus software package to the latest version:
 * Norton AntiVirus software
 * Norton Internet Security software
 * Symantec LiveUpdate software
 * Symantec subscription software (LiveReg)



RESOLUTION
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled. For more information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To resolve this problem, you must upgrade your antivirus software to the latest version. For additional information about how to upgrade the antivirus software, visit the following Symantec Web site:

http://www.symantec.com/downloads

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z



MORE INFORMATION
If you want to install antivirus software other than the Norton AntiVirus software on your computer, you must remove the existing installation of the Norton AntiVirus software. If you remove the Norton AntiVirus software from your computer, the subscription software and the LiveUpdate software are not automatically removed. Therefore, you must manually remove the subscription software and the LiveUpdate software for a clean removal of the Norton AntiVirus software.

