Microsoft KB Archive/162666

= ACC97: Setup Program Prompts for Microsoft Office/Access 97 CD =

Article ID: 162666

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Access 97 Standard Edition

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This article was previously published under Q162666



Novice: Requires knowledge of the user interface on single-user computers.



SYMPTOMS
When you run the Microsoft Office 97 Professional Edition or the Microsoft Access 97 Setup program from the Add/Remove Programs icon in Control Panel, you are prompted with one of the following messages.

In Microsoft Office 97 Professional Edition

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  Please insert your Microsoft Office 97 Pro CD1.

In Microsoft Access 97

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  Please insert your Microsoft Access 97 CD1.

This behavior occurs even if your compact disc is in the CD-ROM drive.



RESOLUTION
Click OK when prompted to place the Microsoft Office 97 Professional Edition or the Microsoft Access 97 compact disc in the CD-ROM drive. The Setup program will start to read from the CD-ROM drive.



Steps to Reproduce Behavior
 Insert the Microsoft Office 97 Professional Edition or Microsoft Access 97 compact disc into your CD-ROM drive and do the following.

In Microsoft Windows 95 or later, and Microsoft Windows NT 4.0:

 Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Add/Remove Programs. In the Add/Remove Programs Properties dialog box, click Microsoft Access 97 or Microsoft Office 97, Professional Edition and then click Add/Remove.

Note that you are prompted to insert the compact disc into the CD-ROM drive.</ol>

In Microsoft Windows NT 3.51:

<ol style="list-style-type: lower-alpha;"> Open the program group for Microsoft Access or Microsoft Office.</li> Double-click the Setup icon. Note that you are prompted to insert the compact disc into the CD-ROM drive.</li></ol> </li></ol>

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