Microsoft KB Archive/946751

= Error message if you secure the CRM Web site by using a Secure Sockets Layer (SSL) after the installation of Microsoft Dynamics CRM 4.0: &quot;Error loading 403 - Forbidden&quot; =

Article ID: 946751

Article Last Modified on 1/1/2008

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APPLIES TO


 * Microsoft Dynamics CRM 4.0

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



SYMPTOMS
When a Web site is secured with a Secure Sockets Layer (SSL) after Microsoft Dynamics CRM 4.0 is installed, CRM will not work correctly. You may receive an error message that resembles the following:

Error loading 403 - Forbidden



CAUSE
This problem occurs because the value in the NVarCharColumn field for the ADRootDomainScheme row or the IfdRootDomainScheme row in the DeploymentProperties table in the _CONFIG database is set at installation time. Therefore, when the Web site switches to https, these values are not updated.

Note  is a placeholder for the actual organization name.



RESOLUTION
To resolve this problem, contact technical support for Microsoft Dynamics CRM.

For information about technical support for Microsoft Dynamics CRM, visit the following Microsoft Web site:

http://www.microsoft.com/dynamics/support/default.mspx

You can also contact Technical Support for Microsoft Dynamics and related products by telephone by calling (888) 477-7877.



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THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

Keywords: kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB946751

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