Microsoft KB Archive/99490

= HP DeskJet Version 3.0 Driver Problem Summary =

Article ID: 99490

Article Last Modified on 11/24/2003

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APPLIES TO


 * Microsoft Windows 3.1 Standard Edition
 * Microsoft Windows 3.0 Standard Edition
 * Microsoft Works 2.0 Standard Edition
 * Microsoft Works 2.0a

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This article was previously published under Q99490



SUMMARY
The following is a summary of the issues involved with using the Hewlett-Packard (HP) DeskJet Series version 3.0 driver with Microsoft Works for Windows. The following information is included:


 * Installed name and version of the driver
 * Problem description
 * Cause
 * Workaround
 * Solution

Important Note: References to &quot;Update the driver&quot; below are dependent on the printer model and its use. Guidelines are provided at the end this article.

HP DESKJET PRINTER VERSION 3.0 PROBLEM SUMMARY
-- Problem 1: Color charts and graphics print as green (composite black) and display as red and shades of blue in print preview --

Solution:  See Workaround.

Workaround: All Charts must still be inserted into the Word Processor to print colors correctly. Use Paste Special with the type set to Picture or Bitmap to paste. (Note: Paste Special, Picture produces a better print,              but the driver must have Dithering set to Pattern or               Scatter for the screen colors to print).

Cause:     The command used by Works for Windows for solid color fills does not work for this driver.

-- Problem 2: Slow printing with or without Print Manager --

Solution:  See Workaround.

Workaround: If you are using a DeskJet 500 or earlier:

- For Windows 3.0: Install the HP DeskJet Family Printer Driver from Windows. It supports all internal fonts. - For Windows 3.1: Install the HP DeskJet driver from Windows 3.1. It supports all internal and TrueType fonts. (Note: Both of these drivers will print                 significantly faster, even with Use Print Manager                  enabled).

If you are using a DeskJet 500C or 550C, update the driver to the HP DeskJet driver version 3.1. (Note: The              Windows 3.0 DeskJet Family Drivers or the Windows 3.1               Universal Driver can be used if color printing is not               required).

Cause:     All fonts printed from this driver are sent as graphic data. The Windows Print Manager by default is ignored.

UPDATE THE DRIVER GUIDELINES
If you have:


 * Windows 3.0 and the DeskJet 500 or earlier, update the driver to HP DeskJet printer driver version 3.1 by contacting Hewlett-Packard.
 * Windows 3.0 and the DeskJet 500C or 550C, update the driver to HP DeskJet printer driver version 3.1 by contacting Hewlett-Packard.
 * Windows 3.1, and the DeskJet 500 or earlier, update the driver to the HP DeskJet (model) version 1.1 driver and Universal printer driver version 3.1.x or later (which is provided with Windows 3.1).
 * Windows 3.1 and the DeskJet 500C or 550C, update the driver to HP DeskJet printer driver version 3.1 by contacting Hewlett-Packard.

To obtain updated printer drivers, contact Hewlett-Packard at (208) 323-2551.

