Microsoft KB Archive/926814

= Error messages are logged and the upgrade fails when you try to upgrade to the SharePoint Services 3.0 Beta Technical Refresh version by using an invalid SharePoint account =

Article ID: 926814

Article Last Modified on 5/14/2007





SYMPTOMS
When you run Psconfig.exe to upgrade a computer that is running a beta version of Microsoft Windows SharePoint Services to Windows SharePoint Services 3.0 Beta Technical Refresh (TR) version, the upgrade fails.

Additionally, the Upgrade.log file contains an error message that resembles the following:

[CmsB2TRToRTMContentAndStructureReportsListUpgradeProxyAction]

[12.0.127.0] [ERROR] [10/4/2006 11:16:06 PM]: Unable to access the site manager reports list by URL &quot;Reports List&quot; from the root area on site http:// /Sites/.

[SiteSequence] [ERROR] [10/4/2006 11:16:06 PM]: Action 12.0.127.0 of Microsoft.SharePoint.Portal.Upgrade.SiteSequence failed.

[SiteSequence] [ERROR] [10/4/2006 11:16:06 PM]: Unable to access the site manager reports list by URL &quot;Reports List&quot; from the root area on site http:// /Sites/.

Note The Upgrade.log file is located in the \Program Files\Common Files\Microsoft Shared\web server extensions\12\LOGS folder.

You also receive an error message in the - - .log file that resembles the following:

Unexpected Publishing Resources Feature activation failed. Exception: Microsoft.SharePoint.SPException: The user does not exist or is not unique. ---> System.Runtime.InteropServices.COMException (0x81020054): The user does not exist or is not unique.

Note The - - .log file is located in the \Program Files\Common Files\Microsoft Shared\web server extensions\12\LOGS folder and contains the following placeholders:
 * is the name of the computer.
 * is the date that the log file was created.
 * is the time of day that the log file was created.



CAUSE
This issue occurs when the account that is listed as the owner of the SharePoint Services 3.0 site collection is not a valid SharePoint account, or the account no longer exists.



RESOLUTION
To resolve this issue, you must use a valid Windows SharePoint Services 3.0 account for the Windows SharePoint Services 3.0 site owner and the administrator account.

Additional query words: WSSv3

Keywords: kberrmsg kbtshoot kbexpertiseinter kbprb KB926814

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