Microsoft KB Archive/810768

= Internet Mail Service quits unexpectedly when TLS and protocol logging are enabled in Exchange 5.5 =

Article ID: 810768

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
The Microsoft Exchange Server 5.5 Service Pack 4 Internet Mail Service may quit unexpectedly in certain situations when Transport Layer Security (TLS) and protocol logging are enabled.



Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Exchange Server 5.5 Service Pack 4 must be installed on the computer before you install this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version        Size     File name - 18-Nov-2002 21:21  5.5.2657.2     209,680  Imcmsg.dll 18-Nov-2002 22:05  5.5.2657.2     503,568  Msexcimc.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages

Additional query words: XCON IMS

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange550presp5fix kbbug KB810768

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