Microsoft KB Archive/839520

= The Microsoft Exchange Information Store service crashes when you try to move a mailbox folder in Exchange 2000 Server =

Article ID: 839520

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you perform one of the following operations on a folder in a user's mailbox, the Microsoft Exchange Information Store service crashes:
 * You use the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to move the mailbox.
 * You use the Mdbvue32.exe program to try to remove the folder.
 * You try to remove the folder by using Microsoft Outlook.

In this scenario, you can open the folder by using Outlook. However, you cannot view the nested subfolders that are located at the bottom of the folder hierarchy.



CAUSE
This problem occurs if a user creates many deeply-nested subfolders under a particular mailbox folder. In this scenario, when you try to move the folder or remove the folder, the Microsoft Exchange Information Store service crashes because of a stack overflow. A very large number of recursion calls occurs because of the deeply-nested subfolder hierarchy, and this exceeds the maximum stack size in Microsoft Exchange 2000 Server.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  21-Apr-2004  23:11                     12,720  Ctrl_calendarview20.htc 21-Apr-2004 23:11                     91,631  Ctrl_calendarview20.js   07-May-2004  22:54  6.0.6591.0        856,064  Davex.dll 07-May-2004 22:54  6.0.6591.0         53,248  Davexpc.dll 07-May-2004 22:49  6.0.6591.0        131,072  Drviis.dll 07-May-2004 22:50  6.0.6591.0        581,632  Dsaccess.dll 07-May-2004 22:03  6.0.6591.0        184,320  Dscmsg.dll 07-May-2004 22:04  6.0.6591.0        962,560  Emsmdb32.dll 07-May-2004 22:53  6.0.6591.0      2,179,072  Ese.dll 07-May-2004 22:53  6.0.6591.0         40,960  Eseperf.dll 21-Apr-2004 23:17                      6,991  Eseperf.hxx 07-May-2004 22:53                    391,634  Eseperf.ini 07-May-2004 23:03  6.0.6591.0      3,596,288  Excdo.dll 07-May-2004 22:49  6.0.6591.0         94,208  Eximap4.dll 07-May-2004 22:50  6.0.6591.0        262,144  Exmime.dll 07-May-2004 21:38  6.0.6591.0        176,128  Exnntp.dll 07-May-2004 22:54  6.0.6591.0        143,360  Exodbesh.dll 07-May-2004 22:54  6.0.6591.0         57,344  Exodbpc.dll 07-May-2004 22:54  6.0.6591.0        200,704  Exodbprx.dll 07-May-2004 22:54  6.0.6591.0      2,179,072  Exoledb.dll 07-May-2004 22:47  6.0.6591.0         81,920  Exosal.dll 07-May-2004 22:50  6.0.6591.0         32,768  Expop3.dll 07-May-2004 22:50  6.0.6591.0         32,768  Exproto.dll 07-May-2004 22:54  6.0.6591.0        307,200  Exprox.dll 07-May-2004 22:03  6.0.6591.0        143,360  Exschema.exe 07-May-2004 22:55  6.0.6591.0        331,776  Exsmtp.dll 07-May-2004 22:05  6.0.6591.0        675,840  Exwform.dll 07-May-2004 21:39  6.0.6591.0        180,224  Exwin32.dll 07-May-2004 22:04  6.0.6591.0         40,960  Febecfg.dll 07-May-2004 22:49  6.0.6591.0         32,768  Iisif.dll 07-May-2004 22:51  6.0.6591.0        135,168  Iisproto.dll 07-May-2004 22:51  6.0.6591.0         61,440  Imap4be.dll 07-May-2004 22:09  6.0.6591.0        319,488  Imap4evt.dll 07-May-2004 22:06  6.0.6591.0        126,976  Imap4fe.dll 07-May-2004 22:50  6.0.6591.0        126,976  Imap4svc.dll 07-May-2004 22:51  6.0.6591.0         40,960  Jcb.dll 07-May-2004 21:39  6.0.6591.0         49,152  Mdbevent.dll 07-May-2004 21:58  6.0.6591.0      2,293,760  Mdbmsg.dll 07-May-2004 21:41  6.0.6591.0         32,768  Mdbrole.dll 07-May-2004 22:04  6.0.6591.0        917,504  Mdbsz.dll 07-May-2004 22:51  6.0.6591.0         24,576  Mdbtask.dll 07-May-2004 21:38  6.0.6591.0        151,552  Nntpex.dll 07-May-2004 22:46  6.0.6591.0         94,208  Peexch50.dll 07-May-2004 22:48  6.0.6591.0        413,696  Phatcat.dll 07-May-2004 22:50  6.0.6591.0         36,864  Pop3be.dll 07-May-2004 22:09  6.0.6591.0        303,104  Pop3evt.dll 07-May-2004 22:06  6.0.6591.0         24,576  Pop3fe.dll 07-May-2004 22:47  6.0.6591.0         73,728  Pop3svc.dll 07-May-2004 22:09  6.0.6591.0        163,840  Protomsg.dll 07-May-2004 22:51  6.0.6591.0        532,480  Reapi.dll 07-May-2004 22:49  6.0.6591.0      4,673,536  Store.exe 07-May-2004 22:05  6.0.6591.0      3,735,552  Wmtemplates.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbenv kbfix kbexchange2000presp4fix kbbug KB839520

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