Microsoft KB Archive/329685

= An 8004011d-0512-00000000 error message is logged when you generate an offline address list =

Article ID: 329685

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q329685



SYMPTOMS
When you use Exchange System Manager to rebuild the offline address list on an Exchange 2000 server, the following error message may be logged in the Application event log:

Event Type: Error

Event Source: MSExchangeSA

Event Category: MAPI Session

Event ID: 9175

Date: 10/15/2002 Time: 9:10:55 AM User: N/A Computer:  Description:

The MAPI call 'OpenMsgStore' failed with the following error:

The attempt to log on to the Microsoft Exchange Server computer has failed.

The MAPI provider failed.

Microsoft Exchange Server Information Store

ID no: 8004011d-0512-00000000

For more information, click http://search.support.microsoft.com/search/?adv=1.



CAUSE
This is a generic error message with a number of possible causes. This error message may be logged if:
 * A system policy is not pointing to a valid information store database. -or-


 * The mailbox store has a default public store on another Exchange 2000 server. -or-


 * The SystemMailbox object is missing from the mailbox store.



RESOLUTION
To resolve this issue:  Check the system policies. This error message may be logged if a system policy points to a store object that no longer exists (for example, if the information store was removed or deleted). If you try to view the default public information store, it may also be unavailable and unviewable. Remove or reconfigure system policies in Exchange System Manager to make sure that the system policies point to valid information stores. If system policies are configured properly and point to valid information store databases, check the mailbox store for the default public information store configuration and to make sure that the SystemMailbox object is present. Make sure that the mailbox store has the public store on that server selected as the mailbox store's default public store, and not another public store on another server. Make sure that the mailbox store has a SystemMailbox object in Microsoft Exchange System Objects. Without a SystemMailbox object, the offline address list may not be generated. To re-create the SystemMailbox object, you may have to move the contents on the existing mailbox store to another store, delete the original store, and then re-create it. This creates a new SystemMailbox object in Exchange System Objects.

If you are using the Standard version of Exchange 2000, you may have to use Exmerge to move the data to personal folder (.pst) files, delete the mailbox store, and then create a new mailbox store. For more information about how to re-create the &quot;SystemMailbox&quot; object, click the following article number to view the article in the Microsoft Knowledge Base:

316622 Event sinks do not function correctly if the SystemMailbox{GUID} mailbox is absent from a mailbox store in Exchange Server 2003 or in Exchange 2000 Server



Additional query words: XADM exch2kp2w

Keywords: kberrmsg kbprb KB329685

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