Microsoft KB Archive/921167

= Error message when you sign in to play an online game of Age of Empires III: &quot;Account login failed: [102] Invalid username or password&quot; =

Article ID: 921167

Article Last Modified on 11/14/2007

-

APPLIES TO


 * Microsoft Age of Empires III
 * Microsoft Age of Empires III : The WarChiefs

-



SYMPTOMS
When you sign in to your Ensemble Studios Online account to play an online game of Microsoft Age of Empires III, you receive the following error message:

Account login failed: [102] Invalid username or password.



CAUSE
This behavior occurs if an incorrect account name or password is used.



RESOLUTION
To resolve this behavior, use the correct account name or password. Delete the text that you typed for the account name and password. Then, reenter the account name and password. Be aware that the password is case sensitive. If the CAPS LOCK key was pressed, you may type an incorrect password. For more information about what to do if you forget your account name or password, click the following article number to view the article in the Microsoft Knowledge Base:

911712 Age of Empires III: How to use Ensemble Studios Online to reset forgotten account names and passwords

Additional query words: error signin on-line



Keywords: kberrmsg kbprb kbexpertisebeginner kbtshoot KB921167

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.