Microsoft KB Archive/932404

= A folder does not open when you click the folder in the All Programs list in Windows Vista =

Article ID: 932404

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Starter
 * Windows Vista Ultimate

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SYMPTOMS
In Windows Vista, when you click a folder to open it in the All Programs list, the folder does not open. This problem occurs only when you try to open certain folders by using the Vista Start menu.

This problem occurs if the folder is stored in one of the following locations:
 * :\ProgramData\Microsoft\Windows\Start Menu\
 * :\Roaming\Microsoft\Windows\Start Menu\

Note represents the letter of the Windows Vista system drive. represents the name of the folder that you want to open.

This problem does not occur when the folder that you want to open is stored in either of the following locations:
 * :\ProgramData\Microsoft\Windows\Start Menu\Programs\
 * :\Roaming\Microsoft\Windows\Start Menu\Programs\

Note represents the letter of the Windows Vista system drive. represents the name of the folder that you want to open.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites to applying this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbprb kbpubtypekc kbexpertisebeginner kbhotfixserver KB932404

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