Microsoft KB Archive/214501

= Error Message with HP Printer and Iomega Zip Drive =

Article ID: 214501

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q214501



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you start your computer you may receive a Windows Protection error message at the Windows logo screen.



CAUSE
This issue can occur if you have a Hewlett-Packard (HP) 4000 or 8000 series printer that is attached to an Iomega Zip drive, and the Iomega Zip drive is attached to the parallel port.



RESOLUTION
To work around this issue, disable bi-directional support in your computer's CMOS settings or in the properties of your printer. For information about how to disable bi-directional support in your computer's CMOS settings, view the documentation included with your computer or motherboard, or contact the manufacturer of your computer. To disable bi-directional support in the properties of your printer:


 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click your HP 4000 printer, and then click Properties.
 * 3) Click the Details tab, click Spool Settings, click Disable bi-directional support for this printer, click OK, and then click OK.



STATUS
This behavior is by design.



MORE INFORMATION
This behavior may also occur with the following printers:
 * Epson Stylus Color 640

Additional query words: HWPRNEM HWSTORE 98

Keywords: kberrmsg kbhardware kbprb kbwinprotecterr KB214501

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