Microsoft KB Archive/944955

= Error message when you connect a Zune device to a computer that is running the Zune software: &quot;To start, update the Zune software on your PC at www.zune.net/setup&quot; =

Article ID: 944955

Article Last Modified on 11/13/2007

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APPLIES TO


 * Zune 80GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 4GB Digital Media Player

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SYMPTOMS
When you connect a Zune 80GB, a Zune 8GB, or a Zune 4GB to a computer that is running the Zune software, you may receive an error message that resembles the following:

connected

To start, update the Zune software on your PC at www.zune.net/setup



CAUSE
This issue can occur if the Zune software that is installed is an earlier version that is incompatible with the new Zune devices.



THINGS TO TRY
To resolve this issue, follow these methods in the order in which they appear:

Method 1: Update the Zune software
You can update the Zune software that is installed on the computer. To update the Zune software, do one of the following:  In the Zune software, click Settings, click GENERAL, and then click CHECK FOR UPDATES. Visit the following Zune Web site to download and then install the current version of the Zune software:

http://www.zune.net/setup



Method 2: Update the Zune driver software
To update the Zune driver software, follow these steps:  In Windows XP, click Start, click Run, type Devmgmt.msc, and then click OK.

In Windows Vista, click Start, type device manager in the Start Search box, and then click Device Manager in the Programs list.



If you are prompted for an administrator password or confirmation, type your password, or click Continue. Expand Portable Devices. Right-click Zune, and then click Properties. On the Driver tab, notice the driver date information under Driver Provider. If the driver is dated 12/1/2006 or earlier, go to the next step in this method. If the driver is dated later than 12/1/2006, go to the next method.</li> On the Driver tab, click Update Driver, and then click Search automatically for updated driver software.</li> If the driver software installation is completed successfully, click Close. If Windows did not automatically find drivers for the Zune device, go to the next step.</li> On the Driver tab, click Update Driver, and then click Browse my computer for driver software.</li> Click Browse, locate the \Zune\Drivers\Zune folder, and then click Next.

Note By default, the Zune drivers are located in the following folder:

C:\Program Files\Zune\Drivers\Zune

</li> After the driver software installation is completed successfully, click Close.</li></ol>

Method 3: Reinstall the Zune driver software
Uninstall and then reinstall the Zune software.

Note When you reinstall the Zune software, connect the Zune device to the computer when you are prompted to do this.

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB944955

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