Microsoft KB Archive/929821

= The user name and password are not transferred when you try to use Windows Easy Transfer to transfer files and settings from a Windows-based computer to a Windows Vista-based computer =

Article ID: 929821

Article Last Modified on 3/17/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Home Premium
 * Windows Vista Enterprise
 * Windows Vista Business 64-bit edition
 * Windows Vista Business
 * Windows Vista Ultimate 64-bit edition
 * Windows Vista Home Premium 64-bit edition
 * Windows Vista Enterprise 64-bit edition

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SYMPTOMS
When you try use Windows Easy Transfer to transfer files and settings from a Microsoft Windows-based computer to a Windows Vista-based computer, the user name and password are not transferred.



CAUSE
This problem occurs because the user credentials file that stores the user name and password is deleted from the Windows Vista-based computer when a new user logs on for the first time.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) On the Windows Vista-based computer, create a user account for the new user. This account will receive the settings and files that you want to transfer.
 * 2) Use Windows Easy Transfer to transfer the original user account settings and files to the new user account on the Windows Vista-based computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Windows Easy Transfer, click the following article numbers to view the articles in the Microsoft Knowledge Base:

928635 Description of Windows Easy Transfer for Windows Vista

928634 How to use Windows Easy Transfer to migrate files and settings from one Windows-based computer to another Windows Vista-based computer

Keywords: kbbug kbexpertisebeginner kbadmin kbtshoot KB929821

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