Microsoft KB Archive/312873

= Mailbox Store or a Public Store May Not Mount with Error -344 =

Article ID: 312873

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q312873



SYMPTOMS
When you try to mount an Exchange information store database in Exchange System Manager, you may receive the following error message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724

Exchange System Manager

The following error message may be logged in the Application event log:

Source: MSExchangeIS

Event ID: 9519

Type: Error

Error 0xfffffea8 starting database &quot;FIRST STORAGE GROUP\MAILBOX STORE&quot; on the Microsoft Exchange Information Store. For more information, click http://search.support.microsoft.com/search/?adv=1.

Source: MSExchangeIS

Event ID: 9518

Type: Error

Error 0xfffffea8 starting Storage Group /DC=COM/DC=DOMAINNAME/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/CN=ORGNAME/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE GROUP/CN=SERVERS/CN=SERVERNAME/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP on the Microsoft Exchange Information Store.



CAUSE
Error 0xfffffea8 translates to error -344, which corresponds to JET_errDbTimeCorrupted. This issue occurs if the dbtime on the current page is greater than the global database dbtime.



WORKAROUND
To work around this issue, run the eseutil /d command to defragment the database that is experiencing this issue, and then mount the database.

Additional query words: exch2kp2w XADM

Keywords: kberrmsg kbprb KB312873

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