Microsoft KB Archive/810708

= Classes_Hive Class Descriptor Is Not Unloaded When You Log Off After You Copy Files to an Encrypted Folder =

Article ID: 810708

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
On a computer that is running Microsoft Windows 2000 with Service Pack 3 (SP3) installed, after you copy files to an encrypted folder, the classes_hive class descriptor does not unload when you log off.

If you view the application event log, you will see a &quot;Userenv&quot; entry; if you view the Userenv.log file, you will see an error.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version           Size     File name

21-Nov-2002 16:35  5.0.2195.6109     124,688  Adsldp.dll 21-Nov-2002 16:35  5.0.2195.5781     131,344  Adsldpc.dll 21-Nov-2002 16:35  5.0.2195.6109      62,736  Adsmsext.dll 21-Nov-2002 16:35  5.0.2195.6052     358,160  Advapi32.dll 21-Nov-2002 16:35  5.0.2195.5265      42,256  Basesrv.dll 21-Nov-2002 16:35  5.0.2195.6094      49,936  Browser.dll 21-Nov-2002 16:35  5.131.2195.6135   470,288  Crypt32.dll 21-Nov-2002 16:35  5.0.2195.6012     135,952  Dnsapi.dll 21-Nov-2002 16:35  5.0.2195.6134      96,016  Dnsrslvr.dll 21-Nov-2002 16:35  5.0.2195.6125      45,328  Eventlog.dll 21-Nov-2002 16:35  5.0.2195.5907     222,992  Gdi32.dll 21-Nov-2002 16:35  5.0.2195.6134     146,704  Kdcsvc.dll 21-Nov-2002 09:14  5.0.2195.6136     203,536  Kerberos.dll 21-Nov-2002 16:35  5.0.2195.6079     708,880  Kernel32.dll 21-Aug-2002 08:27  5.0.2195.6023      71,248  Ksecdd.sys 21-Nov-2002 09:15  5.0.2195.6136     507,664  Lsasrv.dll 21-Nov-2002 09:15  5.0.2195.6136      33,552  Lsass.exe 21-Nov-2002 16:35  5.0.2195.6090     332,560  Msgina.dll 27-Aug-2002 14:53  5.0.2195.6034     108,816  Msv1_0.dll 21-Nov-2002 16:35  5.0.2195.5979     307,472  Netapi32.dll 21-Nov-2002 16:35  5.0.2195.6075     360,720  Netlogon.dll 21-Nov-2002 16:35  5.0.2195.6136     921,872  Ntdsa.dll 21-Nov-2002 16:35  5.0.2195.6085     120,080  Psbase.dll 21-Nov-2002 14:06  5.0.2195.6135     132,368  Rsabase.dll 18-Oct-2002 12:41  5.0.2195.6094     134,928  Rsaenh.dll 21-Nov-2002 16:35  5.0.2195.6100     389,392  Samsrv.dll 21-Nov-2002 16:35  5.0.2195.6120     130,320  Scecli.dll 21-Nov-2002 16:35  5.0.2195.6120     303,888  Scesrv.dll 21-Nov-2002 16:35  5.0.2195.6097     379,664  User32.dll 21-Nov-2002 16:35  5.0.2195.6085     370,448  Userenv.dll 21-Nov-2002 16:35  5.0.2195.5859      48,912  W32time.dll 04-Jun-2002 13:32  5.0.2195.5859      57,104  W32tm.exe 20-Nov-2002 12:35  5.0.2195.6134   1,643,248  Win32k.sys 29-Oct-2002 10:59  5.0.2195.6108     179,472  Winlogon.exe 21-Nov-2002 16:35  5.0.2195.6097     243,472  Winsrv.dll 21-Nov-2002 16:35  5.0.2195.6100     126,224  Wldap32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbprb kbwin2ksp4fix kbhotfixserver KB810708

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