Microsoft KB Archive/938289

= Event ID 1000 is logged when you move the pointer over a user name in an Outlook e-mail message =

Article ID: 938289

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Communications Server 2007 Enterprise Edition
 * Microsoft Office Communications Server 2007 Standard Edition

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SYMPTOMS
In Microsoft Office Communicator 2007, you move the pointer over a user name in a Microsoft Outlook e-mail message. When you do this, the following event is logged in the Application log: Event Type: Warning

Event Source: Communicator

Event Category: None

Event ID: 1000

Date:

Time:

User: N/A

Computer:

Description: Communicator failed in an unexpected way. More information is contained in the following technical data: errorId=&quot;1011&quot;;reason=&quot;Ms-Diagnostics header not provided by previous hop&quot;;source=&quot;client.corp.com&quot;;Domain=&quot;contoso.com&quot;;PeerServer=&quot;ocs-server.corp.com&quot;

Resolution: If this error continues to occur, please contact your network administrator. The network administrator can use a tool like winerror.exe from the Windows Resource Kit or lcserror.exe from the Office Communications Server Resource Kit in order to interpret any error code listed above. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



CAUSE
This behavior occurs because Outlook requests the presence information for the user when you move the pointer over the user name in an Outlook e-mail message. If you are not federated with the user or with the domain, Outlook cannot obtain the presence information for the user.



MORE INFORMATION
You can safely ignore this behavior.

Keywords: kbprb kbexpertiseinter kbtshoot KB938289

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