Microsoft KB Archive/264664

= OL98: (IMO) Your Password Is Not Retained in Windows 2000 =

PSS ID Number: 264664

Article Last Modified on 5/20/2003

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The information in this article applies to:


 * Microsoft Outlook 98, when used with:
 * the operating system: Microsoft Windows 2000

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This article was previously published under Q264664



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see &quot;Internet Mail Only&quot;.

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you run Outlook using Microsoft Windows 2000 and connect to your Internet Service Provider (ISP) to retrieve e-mail messages from a Post Office Protocol (POP) server, your password is not retained even though you have chosen to save it.



CAUSE
The registry contains incorrect information for the Protected Storage System Provider registry subkey for your account.



RESOLUTION
To save your password you must back up your registry, remove the user account information, and then re-enter your password.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

How to Back up the Registry
 Click Start, click Run, type regedt32 in the Open box, and then click OK. Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

 On the Registry menu, click Save Key. In the File name box, type a unique name for the key. In the Save In box, click a location for the file, and then click Save. On the Registry menu, click Exit.</li></ol>

How to Remove the User Account Information
<ol> Quit all programs.</li> Click Start, click Run, type regedt32 in the Open box, and then click OK.</li> Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

</li> On the Security menu, click Permissions.</li> Click the registry key for the user that is currently logged on and ensure that Read and Full Control are both set to Allow.</li> Click the Advanced button, ensure that user that is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.</li> Click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box.</li> Click Apply, and then click Yes when you are prompted to continue.</li> Click OK, and then click OK.</li> Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:

S-1-5-21-124525095-708259637-1543119021-16701

NOTE: For every identity that you have, there will be a subkey under the Protected Storage System Provider key. To resolve this problem in all of your identities, you must delete all of the user subkeys folders under the Protected Storage System Provider key.</li> On the Registry menu, click Exit, and then restart your computer.</li></ol>

How to Re-Enter Your Password

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Mail, then click the Mail tab.
 * 3) In the Account column click to select the ISP account and then click on Properties.
 * 4) Click Server, type your password in the Password box, and then click Remember password.
 * 5) Click OK, and then click Close.
 * 6) Close Control Panel, and then start Outlook.
 * 7) On the Tools menu, click Send to test whether your password is retained.

NOTE: If other Windows 2000 users are having password retention problems, re-enter the password, and then click to select the Remember Password check box for those profiles. Each user may need to log on for his password to be retained.

Additional query words: OL98

Keywords: kbprb KB264664

Technology: kbOSWin2000 kbOSWinSearch kbOutlook98Search kbOutlookSearch kbZNotKeyword3

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