Microsoft KB Archive/941125

= The Virtual Server service may stop responding when the service is starting if one or more of the virtual machines are configured to automatically start when the Virtual Server service starts =

Article ID: 941125

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Virtual Server 2005 R2 Enterprise Edition
 * Microsoft Virtual Server 2005 R2 Standard Edition

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SYMPTOMS
On a computer that has Microsoft Virtual Server 2005 R2 Service Pack 1 (SP1) installed, the Virtual Server service may stop responding when the service is starting. This problem may occur if one or more of the virtual machines are configured to automatically start when the Virtual Server service starts.

To recover from this issue, you have to discard the saved state of the virtual machines. Or, you have to manually delete the corresponding saved state (.vsv) files of the virtual machines.

Additionally, you receive the following error message when you try to start a virtual machine:

CGI Timeout

The specified CGI application exceeded the allowed time for processing. The server has deleted the process.

Additionally, the Internet Information Services (IIS) interface (Vswebapp.exe) and VMRC services no longer work, and you lose access to the Admin view.



CAUSE
A virtual machine may stop unexpectedly if the virtual machine is configured to automatically start when the Virtual Server service starts. Because the virtual machine stops unexpectedly, the virtual machine does not release all the resources. Then, the Virtual Server service stops responding.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Virtual Server 2005 R2 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must be running Virtual Server 2005 R2 with Service Pack 1.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Virtual Server 2005 R2 with Service Pack 1, x64-based versions


WORKAROUND
To work around this issue, use one of the following methods.

Method 1
Turn off the virtual machines, or shut down the guest operating systems, instead of saving the states.

Method 2

 * 1) Create a virtual machine that has a blank virtual hard disk.
 * 2) Connect the virtual machine to the same virtual network as the problematic virtual machines.
 * 3) Turn on the virtual machine that you created in step 1.
 * 4) Restore the problematic virtual machines.

Method 3
If the virtual machines do not have to have networking functionality, remove all the virtual network adapters that are connected to the virtual machines.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver KB941125

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