Microsoft KB Archive/828662

= Terminal Server stops responding when idle sessions are being ended =

Article ID: 828662

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
If you are using a Windows Server 2003-based server that has Terminal Server enabled, Terminal Server may stop responding. Also, users may not be able to establish new Terminal Server connections to the server.



CAUSE
This problem occurs when the server tries to log off a Terminal Server session that has been idle, but the server cannot end all the processes. One process that is running in the session is addressing the Remote Display Protocol (RDP) redirector (Rdprd.sys) and cannot be ended.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement Information
This hotfix does not replace any other hotfixes.

File information
The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  17-Sep-2003  15:39  5.2.3790.86       187,904  Rdpdr.sys 17-Sep-2003 17:07  5.2.3790.86       221,696  Termsrv.dll 07-Sep-2003 05:31                        271  Branches.inf 17-Sep-2003 17:19                      9,981  Kb828662.cat 17-Sep-2003 17:10                        354  Updatebr.inf 17-Sep-2003 17:11                      5,517  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB828662

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