Microsoft KB Archive/924580

= Appointments appear off by one hour when you use Collaboration Data Objects to obtain calendar information from Exchange Server 2003 =

Article ID: 924580

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
You have a device that uses Collaboration Data Objects (CDO) 1.21 to connect to Microsoft Exchange Server 2003. When you use this device to view appointments or recurring meetings in your calendar, you notice that the meeting times are incorrect by one hour at certain times of the year.

You experience this problem if the following conditions are true:
 * You use the Santiago (GMT -04:00) time zone.
 * You view the meeting times during daylight saving time.



CAUSE
This problem occurs because CDO 1.21 does not contain the correct time zone information for Santiago, Chile.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, you must have Exchange Server 2003 Service Pack 2 (SP2) installed to apply this hotfix.

For more information about how to obtain Exchange Server 2003 SP 2, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix installation information
After you install this hotfix, the following new time zone information is added for Santiago:
 * Time zone GMT -4:00, UTC +16:00
 * Daylight saving time transition This subtracts one hour from the current time. This starts on the second Saturday in October at 11:59:59 PM (23:59:59).
 * Standard time transition This adds one hour to the current time. This starts on the second Saturday in March at 11:59:59 PM (23:59:59)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

