Microsoft KB Archive/939383

= The Single Instance Storage Groveler service stops unexpectedly during startup on a Windows Server 2003-based computer =

Article ID: 939383

Article Last Modified on 10/11/2007

-

APPLIES TO

 Microsoft Windows Server 2003 Service Pack 2, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul>

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems</li></ul> </li></ul>

-

<div class="symptoms_section">

SYMPTOMS
On a Windows Server 2003-based computer, the Single Instance Storage Groveler service stops unexpectedly during startup. This problem occurs after Windows Server 2003 Service Pack 2 is installed.

When this problem occurs, the following event is logged in the System log: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Date:

Time:

User: N/A

Computer: ComputerName

Description:

The Single Instance Storage Groveler service terminated unexpectedly. It has done this  time(s).

Additionally, the following event log is logged in the Application log: Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Date:

Time:

User: N/A

Computer:

Description:

Faulting application grovel.exe, version 5.2.3790.3959, faulting module grovel.exe, version 5.2.3790.3959, fault address 0x0000000000019cea.

<div class="cause_section">

CAUSE
This problem occurs because the Single Instance Storage Groveler service tries to access an unallocated memory space. This behavior causes an access violation.

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You may have to restart the computer if the Single Instance Storage Groveler service is running.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions
<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: sis crash av

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB939383

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.