Microsoft KB Archive/928492

= FIX: The authentication of the user name and of the password may fail when you try to log on to a Web site that uses Windows Live ID on a computer that is running Internet Explorer 6 =

Article ID: 928492

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Tablet PC Edition</li></ul> </li></ul>

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SYMPTOMS
Consider the following scenario. You have a computer that is running Microsoft Windows XP and Microsoft Internet Explorer 6. Additionally, this computer is running a Windows-based application that uses Microsoft Internet Extensions for Win32 (Wininet.dll). Microsoft Office Outlook 2007 is an example of this application. On this computer, you try to log on to a Web site that uses Windows Live ID. In this scenario, the authentication of the user name and of the password may fail, or the process that is hosting the Wininet.dll file may stop responding.

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RESOLUTION
To resolve this problem, install the latest cumulative security update for Internet Explorer. For more information about how to obtain the latest cumulative security update for Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/current.aspx

For more information about how to apply the hotfixes that are included in cumulative security updates for Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:

897225 How to install hotfixes that are included in cumulative security updates for Internet Explorer

Note This hotfix is included in cumulative security update 928090 and in later cumulative security updates for Internet Explorer. Cumulative security update 928090 is described in security bulletin MS07-016.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Windows XP Service Pack 2 (SP2) before you apply this hotfix.

Restart information
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about security bulletin MS07-016, click the following article number to view the article in the Microsoft Knowledge Base:

928090 MS07-016: Cumulative security update for Internet Explorer

Keywords: kbie600sp2fix kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB928492

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