Microsoft KB Archive/312588

= XADM: The Received Date and Time of a Message May Not Be Displayed Correctly in Outlook =

Article ID: 312588

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q312588





SYMPTOMS
In Exchange 2000 Server and Outlook, the received date and time of a message may not be displayed correctly.

This problem may occur when the following conditions exist:
 * The original message comes by means of Simple Mail Transfer Protocol (SMTP) Internet e-mail.
 * The message is sent again by means of Outlook.
 * The message is then sent again to another mailbox that exists in a different storage group on the same Exchange 2000 server.



CAUSE
This problem occurs because the Exchange 2000 information store incorrectly preserves the date and time (PR_MESSAGE_DELIVERY_TIME) of the original message when a message is sent between users who are in different storage groups on the same Exchange 2000 server.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The version of this fix has the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: PR_MESSAGE_DELIVERY_TIME

Keywords: kbbug kbexchange2000presp3fix kbfix KB312588

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