Microsoft KB Archive/309478

= Demand-Dial Interface with Multiple Modems Hangs If No Modems Are Functioning =

Article ID: 309478

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q309478



SYMPTOMS
When you use the Routing and Remote Access feature of Windows 2000 to create a demand-dial interface that is associated with multiple modems, and you select the Dial Only First Available Device option, the demand-dial interface may remain in a connecting state (hang) indefinitely if none of the modems are functioning. You do not receive any error message.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version        Size    File name -  08-Oct-2001  18:03  5.0.2195.4478  69,392  Mprddm.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbNetworking RRAS

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbnetwork kbhotfixserver KB309478

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