Microsoft KB Archive/925605

= The Antigen for Exchange services do not start when you start the computer =

Article ID: 925605

Article Last Modified on 1/7/2008

-

APPLIES TO


 * Microsoft Antigen for Exchange
 * Sybari Antigen 8.0 for Microsoft Exchange

-



Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you start the computer, the Antigen for Exchange services do not start. Additionally, the following message is logged in the ProgramLog.txt file:

WARNING: In VSAPI mode, but VirusScan\Enabled key is not set. Antigen will not be able to virus scan.

Note In this scenario, Microsoft Exchange services start correctly.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, follow these steps:  Click Start, click Run, type regedit, and then click OK. Expand the following registry subkey: 

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\VirusScan

 In the right pane, right-click Enabled, and then click Modify. In the Edit DWORD Value dialog box, type 1 in the Value data box, and then click OK. Exit Registry Editor. Restart all Antigen for Exchange services. Restart all Exchange services.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Sybari Antigen service ProgramLog.txt

Keywords: kbtshoot kbprb KB925605

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.