Microsoft KB Archive/928321

= You cannot uninstall a SQL Server 2000 IA-64 hotfix and an error message is logged in the setup log file =

Article ID: 928321

Article Last Modified on 12/7/2006

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APPLIES TO


 * Microsoft SQL Server 2000 64-bit Edition

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SYMPTOMS
You cannot uninstall a Microsoft SQL Server 2000 IA-64 hotfix. Additionally, an error message that resembles the following is logged in the SQL64_Hotfix_KB _sqlrun.msp.log setup log file:





MSI (s) (18!34) [14:28:22:920]: Resolving source.

MSI (s) (18!34) [14:28:22:920]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (18!34) [14:28:22:920]: User policy value 'DisableMedia' is 0

MSI (s) (18!34) [14:28:22:920]: Machine policy value 'AllowLockdownMedia' is 0

MSI (s) (18!34) [14:28:22:920]: SOURCEMGMT: Media enabled only if package is safe.

MSI (s) (18!34) [14:28:22:920]: SOURCEMGMT: Looking for sourcelist for product {2F58290A-310A-4F08-96FF-9D73DC8FE5F1}

MSI (s) (18!34) [14:28:22:920]: SOURCEMGMT: Adding {2F58290A-310A-4F08-96FF-9D73DC8FE5F1}; to potential sourcelist list (pcode;disk;relpath).

MSI (s) (18!34) [14:28:22:920]: SOURCEMGMT: Now checking product {2F58290A-310A-4F08-96FF-9D73DC8FE5F1}

MSI (s) (18!34) [14:28:22:920]: SOURCEMGMT: Media is enabled for product.

MSI (s) (18!34) [14:28:22:920]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

MSI (s) (18!34) [14:28:22:930]: Note: 1: 2203 2: 3: -2147287037 MSI (s) (18!34) [14:28:22:930]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (18!34) [14:28:22:930]: Note: 1: 1706 2: -2147483647 3: SqlRun01.msi

MSI (s) (18!34) [14:28:22:930]: SOURCEMGMT: Processing net source list.

MSI (s) (18!34) [14:28:22:930]: Note: 1: 1402 2: UNKNOWN\Net 3: 2

MSI (s) (18!34) [14:28:22:930]: Note: 1: 1706 2: -2147483647 3: SqlRun01.msi

MSI (s) (18!34) [14:28:22:930]: SOURCEMGMT: Processing media source list.

MSI (s) (18!34) [14:28:22:930]: Note: 1: 1706 2: -2147483647 3: SqlRun01.msi

MSI (s) (18!34) [14:28:22:930]: SOURCEMGMT: Processing URL source list.

MSI (s) (18!34) [14:28:22:930]: Note: 1: 1402 2: UNKNOWN\URL 3: 2

MSI (s) (18!34) [14:28:22:930]: Note: 1: 1706 2: -2147483647 3: SqlRun01.msi

MSI (s) (18!34) [14:28:22:930]: Note: 1: 1706 2: 3: SqlRun01.msi

Do_sqlMSSearch 0 0

MSI (s) (18!34) [14:28:22:930]: SOURCEMGMT: Failed to resolve source

FT/MSSearch will be executed from ?' (2)





MSI (s) (18:28) [14:28:22:930]: Machine policy value 'DisableRollback' is 0

MSI (s) (18:28) [14:28:22:930]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

Action ended 14:28:22: Write_sqlMSSearch.9E982C93_9A33_4ABE_AB51_08D8AF5A7AAE. Return value 3.

MSI (s) (18:28) [14:28:22:940]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (18:28) [14:28:22:940]: No System Restore sequence number for this installation.

MSI (s) (18:28) [14:28:22:940]: Unlocking Server

MSI (s) (18:28) [14:28:22:960]: Transforming table InstallExecuteSequence.

MSI (s) (18:28) [14:28:22:960]: Transforming table InstallExecuteSequence.

MSI (s) (18:28) [14:28:22:960]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038

MSI (s) (18:28) [14:28:22:960]: Transforming table InstallExecuteSequence.

MSI (s) (18:28) [14:28:22:970]: Transforming table InstallExecuteSequence.

MSI (s) (18:28) [14:28:22:970]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038

MSI (s) (18:28) [14:28:22:990]: Transforming table InstallExecuteSequence.

MSI (s) (18:28) [14:28:22:990]: Transforming table InstallExecuteSequence.

MSI (s) (18:28) [14:28:22:990]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038

Action ended 14:28:22: INSTALL. Return value 3.

Note In the setup log file name,  is a placeholder for the KB article number. The setup log file is located in the %WINDIR%\Hotfix\SQL64\Logs folder.



CAUSE
This problem occurs because the SQL Server 2000 IA-64 hotfix installer cannot access the original installation media that you used to install SQL Server 2000.



RESOLUTION
To work around this problem, make sure that the SQL Server 2000 IA-64 hotfix installer can access the original installation media before you uninstall a SQL Server 2000 IA-64 hotfix. For example, if you installed SQL Server 2000 by using the CD-ROM, you must insert the CD-ROM into the CD drive.

Additionally, the path of the original installation media is located in the following registry entry:

Note is a placeholder for the product code for the SQL Server 2000 installation. The  registry subkey contains the ProductName registry entry. To locate the specific  registry subkey, search for the ProductName registry entry that has the value of &quot;Microsoft SQL Server 2000 &quot; under the   registry subkey.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

