Microsoft KB Archive/836983

= You receive an &quot;Initialization Error 0x80070052&quot; error message when you try to access the Windows Update Web site =

PSS ID Number: 836983

Article Last Modified on 3/24/2004

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The information in this article applies to:


 * Microsoft Windows Update, when used with:
 * the operating system: Microsoft Windows 2000

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SYMPTOMS
When you use a computer that is running Microsoft Windows 2000 to try to access the Windows Update Web site, you may receive the following error message:

Initialization Error 0x80070052

Note The Windows Update.log file does not show any errors.



CAUSE
This problem occurs when the WindowsUpdate folder is located on drive C, but the Program Files folder is located on a drive other than drive C.



RESOLUTION
To resolve this problem, copy the WindowsUpdate folder to the drive that contains the Program Files folder. To do this, follow these steps:  In Windows Explorer, find the WindowsUpdate folder.

Note The WindowsUpdate folder is typically located at C:\Program Files\WindowsUpdate.

If you cannot find WindowsUpdate folder, follow these steps:  Click Start, and then click My Computer. On the Tools menu, click Folder Options. On the View tab, click to select the Show hidden files and folders check box. Click to clear the Hide extensions for known file types check box. Click to clear the Hide protected operating system files (Recommended) check box, and then click OK.</li></ol> </li> Right-click the WindowsUpdate folder, and then click Copy.</li> Find, and then double-click the Program Files folder. For example, the path of the folder may be H:\Program Files.</li> In the Program Files folder, on the Edit menu, click Paste.</li> Verify that the Iuident.cab file exists in the V4 folder.

Note The V4 folder is in the WindowsUpdate folder.</li></ol>

Keywords: kbprb KB836983

Technology: kbOSWin2000 kbOSWinSearch kbWinUpdate kbWinUpdateSearch

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