Microsoft KB Archive/140257

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Cannot Type User Name or Password Logging on as a Different User

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Q140257

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
If you add a new keyboard layout while user profiles are enabled, and then choose the "Close all programs and log on as a different user" option in the Shut Down Windows dialog box, the keyboard may stop responding (hang).

CAUSE
User.exe creates a window/queue for the login box so early that the system does not realize it is using an unusable language. The language is unusable because the other language files have not been loaded yet.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

This fix should have the following file attributes or later:

  USER.EXE  version 4.00.951  dated 10/26/95 9:51am  461,984 bytes

This update is currently available in the following localized versions:


 * English
 * French
 * German
 * Dutch
 * Portuguese (Brazil)

To work around this problem, restart your computer after you add a new keyboard layout. To do so, click Start, click Shut Down, click Shut Down, and then click OK.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 95 and OEM Service Release 2 (OSR2). An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

This issue is resolved in Microsoft Windows 98.

MORE INFORMATION
For additional information about issues resolved by updates to this component, please see the following article in the Microsoft Knowledge Base:

Q180727 Error Message: Property or Method Not Found

Q182053 BUG: LSTRCMP and LSTRCMPI May Fail with Non-US Regional Settings

For additional information about Windows 95 updates, please see the following article in the Microsoft Knowledge Base:

"Q161020 Implementing Windows 95 Updates" Additional query words:

Keywords : kbenv win95

Issue type : kbprb

Technology : kbWin95search kbWin95