Microsoft KB Archive/287723

= Games: Error:OE: 0028:C000EC99 =

Article ID: 287723

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Age of Empires II: The Age of Kings
 * Microsoft Age of Empires II: The Conquerors Expansion
 * Microsoft Age of Empires II Gold Edition
 * Microsoft Baseball 2001
 * Microsoft Combat Flight Simulator 2: WWII Pacific Theater
 * Microsoft MechWarrior 4: Vengeance
 * Microsoft Midtown Madness
 * Microsoft Motocross Madness 2

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This article was previously published under Q287723



SYMPTOMS
When you start or play one of the games listed at the beginning of this article on a computer that is running Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98, you may receive the following error message:

In Microsoft Windows Millennium Edition (Me)

Error:OE: 0028:C000EC99

-or-

In Microsoft Windows 98

0028:C0006EB2 in VXD VMM(01)



CAUSE
This behavior can occur if a VIA Busmaster controller and video adapter based on the nVidia chip set is installed in your computer.



RESOLUTION
To resolve this issue, install the latest VIA 4-in-1 driver. For additional information about VIA Technologies chipset motherboards, click the following article number to view the article in the Microsoft Knowledge Base:

274629 Games: Hangs or Slow Performance on AMD System with VIA Chipset

Important Contact your hardware manufacturer before you install the latest VIA 4-in-1 driver on your computer or make any modifications to your computer's BIOS settings.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue, disable DirectDraw in the DirectX Diagnostic Tool window:  Click Start, and then click Run. In the Open box, type dxdiag, and then click OK. Click the Display tab. Click Disable under DirectX Features (next to DirectDraw Acceleration). When you receive the following warning, click OK:

This will disable hardware acceleration of DirectDraw for ALL display devices on your system. It will also make any Direct3D acceleration unavailable.

 Click Exit.</li></ol>

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: msgame aoe aok mech4 midmad combatfs cfs2 COOOEC99 display video device

Keywords: kbdisplay kbhardware kbprb KB287723

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