Microsoft KB Archive/174053

= Microsoft Knowledge Base =

Rich Text Format File Download Does Not Succeed
Last reviewed: September 18, 1997

Article ID: Q174053

The information in this article applies to:


 * The Microsoft Network, versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you try to download a Rich Text Format (RTF) file using MSN, The Microsoft Network, the download may not succeed. If you then press CTRL+ALT+DELETE to open the Close Program dialog box, Microsoft Word may be listed as not responding.

CAUSE
This behavior can occur if you have Microsoft Word version 6.x installed.

RESOLUTION
To work around this issue, associate RTF files with Microsoft WordPad. To do so, follow these steps:


 * 1) Double-click My Computer, and then click Options on the View menu.
 * 2) On the File Types tab, click Rich Text Format in the Registered File Types box, and then click Edit.
 * 3) In the Actions box, click Open, and then click Edit.
 * 4) Click Browse, and in the Look In box, click the hard disk that contains the Windows folder (typically drive C).
 * 5) Double-click the Program Files folder, double-click the Accessories folder, and then double-click the Wordpad.exe file.
 * 6) Click OK, click Close, and then click Close.