Microsoft KB Archive/138382

= Office: Add/Remove Fails Due to Invalid Path =

Article ID: 138382

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Office 95 Standard Edition

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This article was previously published under Q138382



SYMPTOMS
When you run Microsoft Office Setup in maintenance mode to add or remove components, if the original path to the source files is no longer valid, you receive one of the following error messages:

Setup cannot find the files on from which you originally installed the product. If this is a network server, make sure that the server is still available.

-or-

Setup cannot find the files on from which you originally installed the product.

To add/remove programs or options, run the Setup program from the CD or floppy Disk 1. If you installed from a network location, run Setup from the network location that currently contains the Setup program.



WORKAROUND
To work around this problem, use the appropriate method below to run the Setup program from the original source files.

If You Installed Office from Disks
If you changed your computer's configuration after you ran Setup, for example if you changed the 3.5-inch disk drive from A to B, insert 3.5- inch Microsoft Office 95 Setup Disk 1 in the new drive (drive B in this example) and run Setup from that drive instead of from the hard disk.

If You Installed from CD-ROM
If you changed your computer's configuration after you ran Setup, for example if you changed the CD-ROM from D to E, insert the Microsoft Office 7.0 CD-ROM in the new drive (in this example drive E), and run Setup from the new drive instead of from your hard disk.

If You Installed from a Network
If the network drive that contained Microsoft Office is no longer a mapped drive, re-establish the mapped drive connection and rerun Setup from the hard disk. For example, if Setup was originally run from the mapped drive F and the network installation of Microsoft Office is now on mapped drive G, run Setup from mapped drive G instead of from the hard disk.

Additional query words: 8.00 97 update uninstall

Keywords: KB138382

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