Microsoft KB Archive/888557

= &quot;Invalid product key&quot; error message when you try to start Word from the Works Suite Task Launcher =

Article ID: 888557

Article Last Modified on 12/18/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition
 * Microsoft Works Suite 2005
 * Microsoft Works Suite 2004
 * Microsoft Works Suite 2003
 * Microsoft Works Suite 2006

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SYMPTOMS
When you try to start Microsoft Word from the Microsoft Works Suite Task Launcher, you receive the following error message:

Invalid Product Key



CAUSE
This issue may occur if one of the following conditions is true:
 * You typed an incorrect CD Key number during the installation of Works Suite.
 * You have the Microsoft Office Professional Edition Trial software installed on your computer.
 * You have an earlier version of Microsoft Word or Microsoft Office already installed on your computer.
 * The CD Key label was not printed correctly.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Double-check the CD Key number
Certain numbers and letters may be difficult to distinguish with the font that is used for the CD Key label, such as 1 and I, 0 and O, 5 and S. Rerun the Works Suite Setup program, and then double-check to make sure that you are entering the correct CD Key number.

Method 2: Remove the earlier version of Word, Office, or the Office Professional Edition Trial software
To remove the earlier version of Word, Office, or the Office Professional Edition Trial software, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Click Start, and then click Control Panel.
 * 2) Click Add or Remove Programs.
 * 3) In the Currently installed programs list, click the program that you want to remove, and then click Remove.
 * 4) After you remove the earlier version of Word, Office or the Office Professional Edition Trial software, insert the Works Suite CD-ROM, and then install Word.

Method 3: Contact Microsoft to obtain a replacement CD Key
To obtain a replacement CD Key to start Word in Works Suite, contact Microsoft Office activation.

For more information about how to contact Office activation, click the following article number to view the article in the Microsoft Knowledge Base:

326851 Activation and registration of a Microsoft product



MORE INFORMATION
For more information about the Office Professional Edition Trial software, visit the following Microsoft Web site:

http://labs.microsoft.com/products/info/default.aspx?view=22&pcid=9d273393-92c9-4807-be9c-515a0d152415

Additional query words: works2005 workssuite2005 wks2005 word2002 wd2003 works2003 workssuite2003 works2004 workssuite2004 prb OFFXP OFF2000 CD Key OFF

Keywords: kbprb KB888557

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