Microsoft KB Archive/119427

= PC WRmt: Err Msg: MAILSPL Caused a GP-Fault in MSRMT.DLL =

Article ID: 119427

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Remote 3.2

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This article was previously published under Q119427



SYMPTOMS
When you launch version 3.2 of Microsoft Mail Remote for Windows, a network disconnect icon may be displayed at the bottom right corner of the message view center. When you try to send a message by choosing View, Connect Now, the following error message may be displayed:

MAILSPL--An error has occurred in your application

When you choose Close, the following error messages may be displayed:

MAILSPL caused a General Protection Fault in module MSRMT.DLL

MSMAIL caused a General Protection Fault in module USER.EXE



CAUSE
This may be caused by a missing OUTBOX.MBG and possibly a missing OUTBOX.KEY.



RESOLUTION
Create a new OUTBOX.MBG file in the C:\WINDOWS\MSMAIL\MSRMT\MBG subdirectory and an OUTBOX.KEY file in the C:\WINDOWS\MSMAIL\MSRMT\KEY subdirectory.

To Create a New OUTBOX.KEY File
c:\windows\msmail\msrmt\key>debug outbox.key

File not found

-rcx

CX 0000


 * 230

-f100,32f,0

-w

-q

To Create a New OUTBOX.MBG File
c:\windows\msmail\msrmt\mbg> type nul > outbox.mbg

Additional query words: 3.20 gpf

Keywords: KB119427

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