Microsoft KB Archive/313439

= You receive the &quot;unspecified error&quot; error message when you publish a presentation in Producer for PowerPoint 2002 =

Article ID: 313439

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Producer for PowerPoint 2002, when used with:
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q313439



SYMPTOMS
When you try to publish a Microsoft Producer presentation, you receive the following error message:

unspecified error



CAUSE
This problem occurs if Setup did not update DirectX when you installed Microsoft Producer.



RESOLUTION
To correct this problem, download and install DirectX 8.1 from the following Microsoft Web site:

http://www.microsoft.com/directx



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To confirm that you have version 8.1 of DirectX installed, follow these steps:  Click Start, and then click Run. In the Open box, type dxdiag and then click OK. In the DirectX Diagnostic Tool dialog box, click the System tab.

If you have DirectX 8.1 installed, the DirectX Version field will contain the following or similar text:

DirectX 8.1 (4.08.01.0810)



Additional query words: presentations unspecified

Keywords: kbtshoot kbwebpublishing kberrmsg kbprb KB313439

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