Microsoft KB Archive/942682

= Error message when you try to use the Computer Management tool on a Windows Vista-based computer that has a USB card reader or a built-in card reader: &quot;Windows - No Disk&quot; =

Article ID: 942682

Article Last Modified on 9/27/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:
 * You are running a Windows Vista-based computer that has a USB card reader or a built-in card reader.
 * You try to use the Computer Management tool.

In this scenario, you may receive one of the following error messages.

Message 1

Windows - No Disk

There is no disk in the drive.

Please insert a disk into drive.

Message 2

Windows - no disk Exception

processing message - 0x0000013 Parameters

After you click any of the buttons in the error message, Windows Vista appears to work correctly.

This problem occurs if the following conditions are true:
 * The Removable Disks: Deny read access Group Policy setting and the Removable Disks: Deny write access Group Policy setting are enabled on the computer.
 * There is no media in the card reader.

Note This problem may also occur under other conditions. For example, this problem may occur if the GrooveMonitor.exe process is running.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

[http://go.microsoft.com/?linkid=6294451 http://go.microsoft.com/? linkid=6294451]

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

[http://support.microsoft.com/contactus/?%0A%0Aws=support http://support.microsoft.com/contactus/? ws=support]

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The Group Policy settings that are enabled on the computer are new features in Windows Vista. For more information about how to restrict users from writing to and from reading from a removable device, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver2008/en/library/fdc8600c-faf6-4fec-bc80-5e9b771043191033.mspx?mfr=true

For more information about how to control device installation and device usage by using Group Policy in Windows Vista, visit the following Microsoft Web site:

http://www.microsoft.com/technet/windowsvista/library/9fe5bf05-a4a9-44e2-a0c3-b4b4eaaa37f3.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbexpertisebeginner kbhotfixserver KB942682

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