Microsoft KB Archive/92727

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Using Norton Utilities with Windows 3.1

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Q92727

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11

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SUMMARY
This article discusses incompatibilities between Norton Utilities and Windows 3.1.

Disk Monitor
Norton Utilities Disk Monitor can cause problems with SMARTDrive if you are running Microsoft Windows operating system version 3.1. Turning off write-behind caching or removing Disk Monitor corrects these problems. If you try to write to the protected drive, you encounter an error and your system fails. If you want to write to and cache a protected drive, add the drive letter to the SMARTDRV command line in your AUTOEXEC.BAT file. For example, if drive D is protected by Disk Monitor, add the following line to your AUTOEXEC.BAT file:

"SMARTDRV D"

NUCONFIG
The program NUCONFIG.EXE that comes with Norton Utilities versions 6.x doesn't run correctly with Windows 3.1. This program configures NCACHE.EXE, which should not be used with Windows 3.1. You should use SMARTDRV.EXE or another cache that is Windows compatible.

NUCONFIG may appear to stop responding (hang) when run with Windows 3.1. In most cases, if you wait long enough, the program does return. This application may also cause a system integrity violation error.

Norton Command Center
The Norton Command Center (NCC) in Norton Utilities version 4.5 doesn't correctly reset the display if you are using 40-column mode. To work around this problem, issue the command again, or upgrade to Norton version 5.0 or later.

TIMEMARK
Norton TIMEMARK cannot keep track of time that has passed between the use of the Start parameter in one command prompt and the use of the Stop parameter in another command prompt in Windows 3.1 standard mode.

Norton Utilities Version 5.0 (DISKREET, NCACHE)
This program is incompatible with Windows 3.1 and may cause your system to fail. It is recommended that you upgrade to the most recent version of Norton Utilities to correct such problems.

Norton Utilities Version 6.01 (NCACHE)
Some versions of NCACHE may prevent you from setting up or starting Windows 3.1. When Windows is running in standard mode, your system may fail, especially if NCACHE is set up as an EMS cache. Setting up NCACHE as an EMS cache is not recommended. Setting up NCACHE as an XMS cache may correct this problem.

You may also encounter additional problems using NCACHE. New versions may correct these problems. For an updated version of NCACHE, contact Symantec Corporation. In the meantime, you can use SMARTDrive, which is provided with Windows 3.1.

Norton Utilities Version 6.01 (DISKMON)
The text below discusses information from the Symantec application note #4103 about Norton Utilities version 6.01 and Microsoft Windows operating system version 3.1.

 NCACHE, the Norton disk caching software, may cause system lockups when Windows 3.1 is run in standard mode. Norton recommends configuring NCACHE for extended memory. If the problem continues, disable the Write cache. Consult your Norton manual for instructions. NCACHE is incompatible with Windows 3.1 32-bit Disk Access. If using 32-bit Disk Access, then use SMARTDRV.EXE version 4.0.  The following error message will occur if you run Norton's Calibrate utility while SMARTDRV.EXE is caching the drive:

Disk Mapping Error

Disable SMARTDRV.EXE when using the Calibrate program.  Microsoft recommends not running Norton Disk Monitor, DISKMON.EXE, while Windows is running. It may cause a prolonged beeping noise. Erase Protect is normally configured to use as much free hard drive space as necessary, this sometimes causes Windows to experience printing and temporary swap file problems, because of lack of space for temporary files. Norton recommends configuring Erase Protect not to protect files with the extensions of .TMP and .SWP, and limiting the size of the of Erase Protect to 2048. Consult your Norton manual for instructions. 

Norton Shell
The Norton Shell should not be used to start Windows 3.1. Microsoft recommends starting Windows operating system version 3.1 from the command prompt or the AUTOEXEC.BAT file.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: appnote 3.10 3rdparty

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Issue type :

Technology : kbWin3xSearch kbWin310 kbWin311