Microsoft KB Archive/185523

= Err Msg: An Error Occurred While Processing a Mobile Channel =

Article ID: 185523

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.01 Professional Edition

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This article was previously published under Q185523



SYMPTOMS
When you connect a Palm-size PC (P/PC) with a desktop computer, you may receive the following error message:

An error occurred while processing a Mobile Channel.



CAUSE
This issue can occur for any of the following reasons:


 * The Channels component is not synchronized.
 * Channels are not being given a high enough percentage of storage memory.
 * There is not enough allocated storage memory or program memory.



RESOLUTION
To resolve this issue, use any of the following methods:

Manually Synchronize the P/PC with the Desktop Computer
To synchronize the P/PC with the desktop computer, follow these steps:
 * 1) On the desktop computer, click Start, point to Programs, point to Windows CE Services, and then click Mobile Devices.
 * 2) On the Tools menu, click Synchronize Now.
 * 3) Close the Mobile Devices window.

Increase the Percentage of Memory Allocated for Channels to Use
To increase the percentage of memory allocated for Channels to use, follow these steps:
 * 1) On the P/PC, tap Start, and then tap Channels.
 * 2) Tap the command bar to show all menu names, and then tap Options on the View menu.
 * 3) In the % Of Storage Memory box, tap or type the percentage of memory you want to allocate for Channels.
 * 4) Tap OK.

Adjust the Memory Allocated for Storage and Programs
To adjust the amount of memory allocated for storage or programs, follow these steps:
 * 1) Tap Start, tap Settings, and then tap System.
 * 2) On the Memory tab, move the Storage Memory/Program Memory slider to allocate more storage or program memory. If you move the Storage Memory/Program Memory slider to the right, you allocate more storage memory. If you move the Storage Memory/Program Memory slider to the left, you allocate more program memory.
 * 3) Tap OK.

Additional query words: 2.00

Keywords: kberrmsg kbenv kbprb KB185523

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