Microsoft KB Archive/121798

= PC Win: Err Msg: You Do Not Have the Proper Access... =

Article ID: 121798

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q121798



SYMPTOMS
The following error occurs when you log on to a Mail postoffice:

You do not have the proper access to the post office. Please contact your system administrator.



CAUSE
This error can occur for a variety of reasons, most of which have to do with network functionality and network access rights.



RESOLUTION
If the postoffice is a new postoffice, make sure the rights on the postoffice database are correct. Check the rights in two places: share permissions and file permissions. Chapter 2 of the Mail 3.2 "Administrator's Guide" describes and explains specific rights for LAN Manager and Novell network operating system file and share rights.

If the postoffice is an existing postoffice, you should double check the rights.

To determine the reason for the error message

 * 1) Double check network rights on both shares and directories.
 * 2) Check for locked open files--in particular, check the Mail message files (MMFs).
 * 3) Try copying files to and from the client to the Mail database subdirectory/share on the postoffice. If a file copy works, there may be a problem with the individual MMF, or the MMF or other files may be locked open.
 * 4) If the problem is with one client and the MMFs are on the server, try moving the MMF locally to see if this corrects the problem. If moving the MMF locally does correct the problem, check the rights for that user.
 * 5) If the network operating system is Novell, check the postoffice database for ownerless files--specifically, check the MMF, KEY, and MBG subdirectories. Mail for Windows users must have RWCEM rights on these subdirectories; version 2.1 of Mail for Windows users need RWCEMF rights.

Additional query words: 3.20

Keywords: KB121798

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