Microsoft KB Archive/184287

= OL98: (IMO) "Please select a cover page..." Error When Faxing =

Article ID: 184287

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q184287



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When sending a fax from Microsoft Outlook 98 Internet Mail Only support, you may receive a non-deliverable message with the following error:

  An error occurred while sending the Fax. The following recipient could not be reached: T         The error is : Please select a cover page or attach a file then re-send your fax. Total number of pages is 0, number of pages sent is 0.



CAUSE
You did not choose to send a cover page with the document.



RESOLUTION
Select the option to send a cover page with the message.

-or-

Send the message as an attachment.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.



To Select the Option to Send a Cover Page

 * 1) On the Tools menu, click Options.
 * 2) On the Fax tab, click Template.
 * 3) On the Cover Page tab, click to select Send Cover Page, and then click OK twice.

To Send the Message as an Attachment

 * 1) On the Message's File menu, click Print.
 * 2) In the Print dialog box, click to select "Symantec WinFax Starter Edition" from the Printer Name list and click OK.
 * 3) Outlook opens a new message with the initial one as an attachment. Enter the fax number on the To line in the format Fax@ and click Send.

Additional query words: ol98

Keywords: kberrmsg kbbug kbpending KB184287

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