Microsoft KB Archive/196294

= Works 95: Printer Skips Several Rows of Labels When Printing =

Article ID: 196294

Article Last Modified on 8/24/2006

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APPLIES TO


 * Microsoft Works 4.5 Standard Edition
 * Microsoft Works 4.5a
 * Microsoft Works 4.0 Standard Edition
 * Microsoft Works 4.0a

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This article was previously published under Q196294



SYMPTOMS
When you print labels in Works for Windows, the printer may skip several rows of labels, and then continue printing.



CAUSE
This behavior can occur for any of the following reasons:


 * The printer driver installed on the computer is incompatible with your printer, or the printer driver is outdated.
 * The paper source setting for your dot matrix printer is incorrect.
 * You are printing a custom label and one or more of the page size settings for the label are incorrect.
 * The First Row To Print setting is incorrect.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented. After you complete each method, test to see if the issue is resolved. If the issue continues to occur, proceed to the next method.

Incompatible or Outdated Printer Driver
Make sure the printer driver you are using is designed to be used with your printer. To check which printer driver you are using, follow these steps:


 * 1) Open any Works document.
 * 2) On the File menu, click Print.

The name of the printer driver you are using is displayed in the Name box under Print.
 * 1) Click Cancel.

If the driver displayed in the Name box does not match the make and model of the printer you are using, click the correct driver for your printer in the Name box, and then click OK.

NOTE: Your printer may be able to emulate another manufacturer or model of printer. Contact your printer manufacturer or consult the documentation provided with your printer for information about other drivers that are compatible with your printer.

If the driver does match the make and model of your printer, contact the manufacturer of your printer to inquire about obtaining the latest driver for your printer.

Paper Source Set Incorrectly on a Dot Matrix Printer
To change the paper source for your labels, follow these steps:


 * 1) Open your word processor label document.
 * 2) On the File menu, click Page Setup.
 * 3) Click the Source, Size & Orientation tab.
 * 4) Click the correct paper source in the Source box under Paper, and then click OK.

For example, if you are using tractor fed labels and the paper source is set to Manual Feed, click Tractor Feed in the Source box under Paper, and then click OK.
 * 1) Click OK.

Custom Label Settings are Incorrect
If you are printing custom labels, follow these steps to verify the custom label settings:


 * 1) Open your word processor label document.
 * 2) On the Tools menu, click Labels.
 * 3) Click Labels or Multiple Copies Of One Label.
 * 4) Click the Label Size tab, and then click Custom.
 * 5) On the Label Size tab, make sure the Down setting under Number Of Labels matches the number of rows of labels on the page you are using.
 * 6) On the Page Size tab, make sure the Size, Width, and Height settings under Paper match the size of the page you are using.
 * 7) Click Done, and then click Close.

The First Row To Print Setting Is Incorrect
To verify that the First Row To Print setting is correct, follow these steps:


 * 1) Open your word processor label document.
 * 2) On the Tools menu, click Labels.
 * 3) Click Labels or Multiple Copies Of One Label.
 * 4) Click the Printing tab.
 * 5) If you want to start printing your labels at the top of the page, make sure the First Row To Print setting under Print Options is set to one. If you want to start printing further down the page, type the appropriate number in the First Row To Print box.
 * 6) Click Close.



MORE INFORMATION
For more information about problems printing labels in Works, see the following article in the Microsoft Knowledge Base:

138332 Works 95: Every Other Page Skipped When Printing Labels

Additional query words: 4.00 4.00a 4.50 4.50a w_works jumps blank missing advances

Keywords: kbfaq kbprb kbprint kbui KB196294

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