Microsoft KB Archive/294264

= XADM: 5.2.2 NDR Does Not Contain &quot;Mailbox Full&quot; Description =

Article ID: 294264

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q294264



SYMPTOMS
If you use Microsoft Outlook to send a message to an external Internet address, you may receive a non-delivery report (NDR) that is similar to the following NDR:

The message reached the recipient's e-mail system, but delivery was refused. Attempt to resend the message. If it still fails, contact your system administrator.





CAUSE
This problem occurs because IMAIL uses its own predefined error message when IMAIL converts the native message into Rich Text Format (RTF). The NDR is generated because the recipient mailbox is full. The native NDR message does have the &quot;Mailbox Full&quot; description, but because Exchange 2000 does not regard 5.2.2 as a valid return code, Exchange 2000 uses a default error message, such as the one in the &quot;Symptoms&quot; section of this article.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.



MORE INFORMATION
If you use Microsoft Outlook Express or any other Post Office Protocol version 3 (POP3) client to log on to the mailbox, you can see the native NDR message that contains a &quot;Mailbox Full&quot; description.

5.2.2 is actually a valid return code in the Request for Comments (RFC) 1893 document. For additional information about RFC 1893, click the article number below to view the article in the Microsoft Knowledge Base:

256321 XCON: Enhanced Status Codes for Delivery - RFC 1893

Keywords: kbbug kbexchange2000presp1fix kbfix kbqfe KB294264

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