Microsoft KB Archive/821824

= DBCS Characters Print With a Bullet When You Print in a Windows NT 4.0 Terminal Server Session =

Article ID: 821824

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 6

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SYMPTOMS
In a session of a Japanese language version of Microsoft Windows NT 4.0 Terminal Services Edition, when you print a document that contains double-byte character set (DBCS) characters to a NEC Multiwriter 2050 printer, the DBCS characters may print with a bullet.



CAUSE
This problem may occur after you install one of the following programs:  The Japanese version of Windows NT Server 4.0, Terminal Server Edition, Service Pack 6

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

-or- The update that is described in the following Microsoft Knowledge Base article:

267896 Adobe Acrobat .pdf Documents May Not Print Correctly in a Terminal Services Session





RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Japanese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version         Size       File name -  20-Jun-2003  07:45  4.0.1381.39772    195,600  Gdi32.dll 20-Jun-2003 07:45  4.0.1381.33400    109,040  Imm32.dll 20-Jun-2003 07:45  4.0.1381.39772    388,304  User32.dll 20-Jun-2003 07:45  4.0.1381.39772  1,438,384  Win32k.sys 20-Jun-2003 07:45  4.0.1381.39771    294,160  Winsrv.dll Note Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a (Windows NT 4 Terminal Server Edition Service Pack 6 [TSE SP6] is based on Service Pack 6a for Windows NT Server 4.0).

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbqfe kbfix kbbug KB821824

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