Microsoft KB Archive/238459

= Homepub: No Sound or Error Message When You Play an Animated Greeting =

Article ID: 238459

Article Last Modified on 10/3/2003

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APPLIES TO


 * Microsoft Graphics Studio Home Publishing 99
 * Microsoft Graphics Studio Greetings 99 Standard Edition

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This article was previously published under Q238459



SYMPTOMS
When you attempt to play an animated greeting in Home Publishing 99 or Greetings 99, you may not hear sound or you may receive the following error message:

Mmsystem281 This file could not be played. Check the file name or install a driver that supports this type of file.



CAUSE
This behavior can occur if one or more of the Media Control Interface (MCI) devices is disabled or not installed, or if the device is not configured correctly.



RESOLUTION
To resolve this issue:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Multimedia.
 * 3) Click the Advanced tab or the Devices tab, and then double-click Media Control Devices.
 * 4) Click Wave Audio Device (Media Control), and then click Properties.
 * 5) Click Use This Media Control Device, and then click OK.
 * 6) Repeat steps four and five to enable the MIDI Sequencer Device (Media Control) and the Motion Video Device (Media Control).
 * 7) Click OK.
 * 8) Close Control Panel, and then restart Microsoft Windows.

If the issue continues to occur, follow the steps in the following article in the Microsoft Knowledge Base. Click the article number below to view the article in the Microsoft Knowledge Base:

141349 Error Message: MMSYSTEM281 This File Could Not Be Played

Additional query words: gr99 greet99 hp99 music sounds

Keywords: kberrmsg kbenv kbprb kbsound KB238459

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