Microsoft KB Archive/836924

= The installation of an update from Windows Update unexpectedly stops at zero percent =

PSS ID Number: 836924

Article Last Modified on 3/24/2004

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The information in this article applies to:

 Microsoft Windows Update, when used with:  the operating system: Microsoft Windows XP

 the operating system: Microsoft Windows 2000

 the operating system: Microsoft Windows Millennium Edition

 the operating system: Microsoft Windows 98</li></ul>

 the operating system: Microsoft Windows 95</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you install an update from the Microsoft Windows Update Web site, the installation may unexpectedly stop at zero percent.

<div class="cause_section">

CAUSE
This issue may occur if you use the AOL Web browser to install the update.

<div class="resolution_section">

RESOLUTION
To resolve this issue, use Microsoft Internet Explorer to download and install the update from the Windows Update Web site. To do so, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Log on to AOL.
 * 2) Click Start, point to All Programs, and then click Windows Update.

Internet Explorer starts, and you are connected to the Windows Update Web site.

<div class="moreinformation_section">

MORE INFORMATION
For additional information about how to troubleshoot Windows Update issues, visit the following Microsoft Web site:

http://v4.windowsupdate.microsoft.com/troubleshoot

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB836924

Technology: kbOSWin2000 kbOSWin95 kbOSWin98 kbOSWinME kbOSWinSearch kbOSWinXP kbOSWinXPSearch kbWinUpdate kbWinUpdateSearch

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