Microsoft KB Archive/154999

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Error Message: Content Advisor Configuration Information Is Missing

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ID: Q154999

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The information in this article applies to:


 * Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01 for Windows 95
 * Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01 for Windows NT 4.0
 * Microsoft Windows 98

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SYMPTOMS
When you run Internet Explorer, you may receive the following error message:

Content Advisor configuration information is missing. Someone may have tried to tamper with it. You may wish to check the Content Advisor settings.

When you click OK, Internet Explorer can no longer access the Internet.

For additional information about resolving this problem with Internet Explorer 5, 5.01, or 5.5, click the article number below to view the article in the Microsoft Knowledge Base:

"Q242037 Error Message: Please Check Your Content Advisor Settings for Missing Information"

CAUSE
This behavior occurs if the ratings system has been enabled but the Ratings.pol file is missing or damaged.

RESOLUTION
To resolve this issue, create a new Ratings.pol file:


 * 1) Quit Internet Explorer.
 * 2) Check your Windows\System folder to see if a Ratings.pol file exists.

NOTE: You must be able to view hidden files to view the Ratings.pol file. To view hidden files in My Computer or Windows Explorer, click Options on the View menu in My Computer or Windows Explorer, click the View tab, click to select the Show All Files check box, and then click OK.

There may not be a Ratings.pol file in the Windows\System folder. If there is no Ratings.pol file, skip to step 3. If there is a Ratings.pol file, rename it to Ratings.old.
 * 1) Start Internet Explorer, and then click Options (or Internet Options) on the View menu.
 * 2) Click the Content tab, and then click Settings in the Content Advisor area. In Internet Explorer 3.x, click the Security tab, and then click Settings.
 * 3) Type the Supervisor password, and then click OK.

NOTE: If you do not know or have forgotten the Supervisor password, please contact Microsoft Product Support Services for assistance. For information about how to contact Microsoft Product Support Services, please visit the following Microsoft Web site:
 * 1) Select the Ratings options that meet your needs, and then click OK.

The changes take effect when you restart Internet Explorer.

MORE INFORMATION
Removing and reinstalling Internet Explorer does not resolve this issue.

The steps in this article also prevent the following Content Advisor message from appearing when you attempt to modify ratings in Internet Explorer 3.x:

The saved password and the password you typed do not match.

Additional query words:

Keywords : kbtool msiew95 msient win98

Version : WINDOWS:3.0,3.01,3.02,4.0,4.01

Platform : WINDOWS

Issue type : kbprb

Technology :