Microsoft KB Archive/240153

= XADM: Error 3355443752 Starting Information Store After Restore Operation =

Article ID: 240153

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q240153



SYMPTOMS
If you restore the information store on a recovery server (scratch server) running the Legato NetWorker BusinesSuite Module for Microsoft Exchange Server 1.1.003 or earlier on a large database (approximately 20 to 30 gigabytes), the service may not start and a service-specific error 3355443752 error message may be displayed.

The application event log may contain the following entries:

Event ID: 5000

Source: MSExchangeIS

Type: Error

Category: General

Description:

Unable to initialize the Microsoft Exchange Information Store service. Error 0xc8000228.

Event ID: 1080

Source: MSExchangeIS

Type: Error

Category: Recovery

Description:

Unable to recover the database because error 0xc8000228 occurred after a restore operation. The patch file is not generated from this backup.

Event ID: 0

Source: ESE97

Type: Error

Category: Logging/Recovery

Description:

MSExchangeIS () -552



RESOLUTION
Legato recommends that you apply the latest version of the Nsrxchrc.exe file for the Exchange Agent on the recovery server to finish the restore operation.

To reach Legato Systems, Inc., either:  Go to the following Web site:

Legato Systems, Inc.

- or - Call the support group at your authorized Legato reseller, or call Legato Technical Support in California at 650-812-6100. To download the Networker update refer to the following Legato Systems, Inc., Web site:

ftp://ftp.legato.com/pub/NetWorker/Exchange/1.1/1.1-005/



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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Failure Startup SSE Mailbox Thirdparty won't

Keywords: kbprb KB240153

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