Microsoft KB Archive/323727

= Setup Does Not Succeed When You Apply Exchange 2000 Server Service Pack 2 (SP2) =

Article ID: 323727

Article Last Modified on 5/17/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q323727



SYMPTOMS
When you try to install Microsoft Exchange 2000 Server Service Pack 2 (SP2), Setup may not successfully update the following components:
 * Microsoft Exchange Messaging and Collaboration Services
 * Microsoft Exchange System Management Tools

Additionally, you may receive the following error messages during Setup:

Setup failed while preparing to copy files for Doctor Watson.NET (error 0xC0070002: The system cannot find the file specified).

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The specified service does not exist as an installed service.

Facility: Win32 ID no: c0070424 Microsoft Exchange Setup

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An unknown error has occurred.

Facility: Win32 ID no: e0070101 Microsoft Exchange Setup

Section index = 66064, Section name = 'DWFiles'

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The system cannot find the file specified.

Facility: Win32 ID no: c0070002 Microsoft Exchange Setup

Function: CService::ScGetDependendentServices

CFileManager::ScAddFileSectionToQueue

CBaseAtom(%s)::ScAddFilesToQueue

CBaseComponent::ScAddFilesToQueue

CBaseComponent::ScSetup

CCompServer::ScSetup

CComExchSetupComponent::Install

ScSendDrWatsonErrorReport



CAUSE
This issue may occur if the Exchange 2000 Server Service Pack 2 files become corrupted during extraction from the Service Pack 2 archive file.

When you extract the Service Pack 2 files for Exchange 2000, there are supposed to be 9,156 files stored in the Server folder, and 8,901 files stored in the i386 folder.

NOTE: This is the i386 folder that is created when you extract the Service Pack 2 files.

If the number of files stored in these folders is different from 9,156 in the Server folder, or 8,901 in the i386 folder, the Service Pack 2 extraction may be corrupted.



RESOLUTION
To resolve this issue, remove the files and folders that you extracted from the Service Pack 2 archive file, and then download and extract a new copy of Service Pack 2 for Exchange 2000 Server. Reapply the service pack.

To download Exchange 2000 Server Service Pack 2 (SP2), please visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=ca6452c0-c4c8-4f74-ba77-77a2ea92e2f3&DisplayLang=en

Keywords: kberrmsg kbprb KB323727

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