Microsoft KB Archive/137280

= Macintosh Encarta 1995: Image File Could Not Be Loaded =

Article ID: 137280

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 95 for Macintosh

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This article was previously published under Q137280



SYMPTOMS
Picture frames in Encarta appear as gray boxes without pictures and contain the following message:

The image requested could not be loaded.

If you click the gray box, the following error message appears:

The image file cannot be displayed. File is missing or there is not enough memory available.

Text and other media such as maps, animations, sounds, video, interactivities, charts and tables function normally.



CAUSE
The problem may occur if the FIF Component has been disabled, deleted, or moved out of the Macintosh Extensions folder.

The FIF Component is a tool used for decompressing the graphic images used by Encarta. If the FIF component is not in the Extensions folder when you start the computer, the graphics files used by Encarta 1995 are not decompressed and displayed properly.



RESOLUTION
To resolve this problem, locate the FIF Component on your computer, move it to the Extensions folder and restart the machine. At the Finder level, you can use Find from the File menu to help locate the FIF Component.

If the file has been deleted or is missing, copy the file from the Encarta CD-ROM. The file is located in the System Files folder, which is in the Installer Files folder. The FIF Component can be copied from the Encarta CD- ROM directly into the Extensions folder on the Macintosh.

For more information about how to accomplish this task, see your Macintosh printed documentation or online help.

Additional query words: mac Encarta '95 95 multi media multimedia multi- mmtitles kbmm missing short cleared 1995

Keywords: KB137280

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