Microsoft KB Archive/329628

= XCLN: OWA Stops Responding After You Forward a Meeting Request =

Article ID: 329628

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Outlook Web Access 5.5

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This article was previously published under Q329628



SYMPTOMS
When you try to forward a meeting request, Outlook Web Access (OWA) may stop responding. The OWA server may report that an access violation occurred in the Inetinfo process. Additionally, if the correct symbols are installed on the computer, the Dr. Watson log (Drwtsn32.log) or the corresponding User.dmp file may contain a call stack similar to the following data: 0e96f338 6275b491 ntdll!RtlEnterCriticalSection+0xb 0e96f348 6275bc22 EMSMDB32!Punkobj+0x21 0e96f358 62738633 EMSMDB32!CNCT::QueryPositionResult+0x32 0e96f4d0 6273e008 EMSMDB32!CNCT::EcForceRpc+0x793 0e96f4e4 6276e8e4 EMSMDB32!CNCT::EcQueryRows+0x68 0e96f584 6fa9ad01 EMSMDB32!TABLEOBJ::QueryRows+0x3c4 0e96f5ac 6f0a1ea6 MAPI32!HrQueryAllRows+0x121 0e96f638 6f0a13bb cdo!CMessage::M_ScFindRenAppts+0x116 0e96f6bc 6f0a07d9 cdo!CMessage::M_ScOpenRenApptWithGid+0x11b 0e96f730 6f0a01d2 cdo!CMessage::M_ScGetAssocAppt+0x5f9 0e96f744 6f076379 cdo!CMessage::M_ScDo_GetAssociatedAppointment+0x22 0e96f748 6f06cd80 cdo!CMessage::V_HrInvoke+0x6b9 0e96f758 713436f1 cdo!CDispatchObj::Invoke+0xa0 0e96f880 71343cf1 vbscript!InvokeDispatch+0x32d 0e96f8a8 71342211 vbscript!InvokeByName+0x51 0e96f9c4 7134161b vbscript!CScriptRuntime::Run+0x1856 0e96fabc 71342791 vbscript!CScriptEntryPoint::Call+0x76 0e96fbd0 7134161b vbscript!CScriptRuntime::Run+0x2a5d 0e96fcc8 71341534 vbscript!CScriptEntryPoint::Call+0x76 0e96fd18 7134a666 vbscript!CSession::Execute+0xd0



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Information Store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size     File name --  03-Oct-2002  19:44  5.5.2656.82  564,496  Emsmdb32.dll NOTE: Because of file dependencies, this fix requires Exchange Server 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix KB329628

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