Microsoft KB Archive/182968

= OFF97: "Unknown User" Appears After Installing from Network Server =

Article ID: 182968

Article Last Modified on 4/23/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Excel 97 Standard Edition

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This article was previously published under Q182968



SYMPTOMS
When you start Microsoft Excel 97, the splash screen may contain the following text:

Unknown User

Uninstalled Version

This problem may also occur when you click About Microsoft Excel on the Help menu.



CAUSE
This problem may occur when the following conditions are true:  You install Microsoft Excel 97 or Microsoft Office 97 from an administrative installation (setup /a) point that is located on a network server.

-and- When you run the Setup program to install Excel or Office, you use the /b3 switch to perform a Run From Network Server installation.

-and- When you run the Setup program, you also use any of the following /q or /qn switches to perform a quiet installation:

/q /q0 /q1 /qt /qn1 /qnt



For example, the problem may occur when you run the Setup program by using the following command line:

\\server\share\setup.exe /b3 /q1

Note that this problem does not affect the other programs that are included in Microsoft Office 97; only Microsoft Excel 97 is affected.



RESOLUTION
To prevent this problem from occurring, use the /n switch when you run the Setup program with the /b3 and /q switches, as in the following example:

\\server\share\setup.exe /b3 /q1 /n "J. User"

NOTE: If you previously installed a Microsoft program on your computer and the Setup program requested your name, you can use empty quotation marks ("") after the /n switch, as in the following example:

\\server\share\setup.exe /b3 /q1 /n ""

However, if you do this when no user name is stored in the Microsoft Windows registry, the problem described in this article still occurs.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF97 XL97 rns rfns

Keywords: kbpubtypekc kbbug kbnofix kbsetup KB182968

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