Microsoft KB Archive/214600

= Encarta Ref Suite 99 Err Msg: Please Insert the Disk Labeled... =

Article ID: 214600

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 99

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This article was previously published under Q214600



SYMPTOMS
The following error message may appear when you try to run one or more of the installation programs listed below.

Please insert the disk labeled.

The disk labeled ' ' is now required. The disk is provided by your computer manufacturer. Click OK to continue.

When you click OK, you receive the following error message:

The file ' ' on the disk cannot be found. Insert in the selected drive, and click OK.

Where   and   are one of the value pairs listed in the following table:

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DLL Installations                    Axdist.exe DCOM95 for Windows 95                Dcom95.exe Microsoft Speech Recognition Engine  mscsrgpc.exe Microsoft Text-to-Speech Engine      msttsf16.exe Mtstool                              Mtstool.exe Refshoot                             Reftst99.exe Microsoft Speech API 4.0             Spchapi.exe Setup                                Speu.exe Shockwave Files                      Sw61inst.exe



CAUSE
This behavior can occur if the Internet Express (IExpress) installation files on your computer are missing or damaged.



RESOLUTION
To resolve this issue, manually extract the files from the installation program to a new folder, and then run the installation script in that folder. To do this, follow these steps:


 * 1) Click Start, point to Find, and then click Files Or Folders.
 * 2) In the Named box, type the name of the installation program that causes the problem, and then click Find Now.

NOTE: You may need to search for the file on the program CD-ROM.
 * 1) In the list of found files, right-click and drag the installation program to the desktop, and then click Create Shortcut.
 * 2) On the desktop, right-click the shortcut to the installation program, and then click Properties.
 * 3) On the Shortcut tab, click the Target box, press the END key, press the SPACEBAR, type /c, and then click OK.
 * 4) On the desktop, double-click the shortcut to the installation program.
 * 5) If you are prompted to agree to an End User License Agreement, click I Agree.
 * 6) In the "Please type the location where you want to place the extracted files" box, type c:\junk, and then click OK.
 * 7) Click Start, and then click Run.
 * 8) In the Open box, type c:\junk, and then click OK.
 * 9) Right-click the  .inf file, and then click Install, where   is the name of the installation program that causes the problem.
 * 10) Follow the instructions on the screen to install the program.

Additional query words: kbimu multi multi-media media mm

Keywords: kbenv kberrmsg kbprb kbsetup KB214600

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