Microsoft KB Archive/328293

= &quot;Close Open Files&quot; Message Appears During Initial Folder Synchronization When You Do Not Have Files Open =

Article ID: 328293

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q328293



SYMPTOMS
Even if you do not have any files open, you may still receive the following warning message during initial folder synchronization:

Title: Close Open Files

Message: Reconnecting to the Network causes a synchronization to occur. In order to begin synchronizing all your files and folders must be closed. Please close all your files and folders and then press OK. Any remaining open folders or files will be forcibly closed by windows.



CAUSE
This problem may occur if some system files are being accessed by Windows components.



Windows XP
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Windows 2000
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Professional and Windows XP Home Edition
  Date         Time   Version            Size    File name --  11-Sep-2002  20:47  5.1.2600.100      310,784  Cscui.dll

Windows XP Tablet PC Edition, Windows XP Media Center Edition, Windows XP Professional SP1 and Windows XP Home Edition SP1
  Date         Time   Version            Size    File name --  11-Sep-2002  22:43  5.1.2600.1120     309,248  Cscui.dll

Windows XP 64-Bit Edition
  Date         Time   Version            Size    File name --  11-Sep-2002  20:47  5.1.2600.100      674,304  Cscui.dll        IA64 10-Sep-2002 16:39  5.1.2600.100      310,784  Wcscui.dll       X86

Windows XP 64-Bit Edition SP1
  Date         Time   Version            Size    File name --  11-Sep-2002  22:43  5.1.2600.1120     673,280  Cscui.dll        IA64 11-Sep-2002 16:06  5.1.2600.1120     309,248  Wcscui.dll       X86

Windows 2000
  Date         Time   Version            Size    File name --  21-Feb-2003  16:22  5.0.2195.6662     101,136  Cscdll.dll 21-Feb-2003 16:22  5.0.2195.6667     242,448  Cscui.dll 10-Feb-2003 20:49  5.0.2195.6663     405,840  Mrxsmb.sys 10-Feb-2003 20:49  5.0.2195.6663     167,856  Rdbss.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Windows XP
This problem was first corrected in Microsoft Windows XP Service Pack 2.

Windows 2000
This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about Dual-Mode hotfix packages for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

328848 Description of Dual-Mode Update Packages for Windows XP

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbshell kbwin2ksp4fix kbbug kbfix kbwinxppresp2fix KB328293

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