Microsoft KB Archive/198495

= XWEB: "Failed To Open This Message" Error After Applying SP1 =

Article ID: 198495

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q198495



SYMPTOMS
You may receive the following error message in the Microsoft Outlook Web Access (OWA) client when you attempt to open a message:

Failed to open this message.

Your message does not exist in this folder. It may have been deleted.



WORKAROUND
If Microsoft Internet Information Server (IIS) is on a different system than the Exchange Server computer, Exchange Server 5.5 Service Pack 1 (SP1) will also need to be installed on the IIS server. The OWA component installed on the IIS server will then be upgraded to SP1.

Keywords: kbprb KB198495

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