Microsoft KB Archive/243792

= Site Server Setup Stops Responding on Windows 2000 after Opening Setup Documentation =

Article ID: 243792

Article Last Modified on 6/29/2004

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APPLIES TO


 * Microsoft Site Server 3.0 Standard Edition
 * Microsoft Site Server 3.0 Commerce Edition

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This article was previously published under Q243792



SYMPTOMS
When you install Site Server 3.0 or Site Server 3.0, Commerce Edition on a computer running Windows 2000, the Setup program stops responding if you open any of the documentation that is linked to from the Setup window.

Note: This only occurs on the original versions of Site Server 3.0 and Site Server 3.0, Commerce Edition that were shipped on compact disc.



RESOLUTION
To resolve this problem, obtain the latest service pack for Site Server version 3.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

219292 How to Obtain the Latest Site Server 3.0 Service Pack



WORKAROUND
To view the documentation when the Setup program stops responding, perform the following steps:
 * 1) Use the Task Manager to end the CD Browser application.
 * 2) Manually browse the corresponding file on the compact disc.

See the following tables for the files on the compact disc that correspond to the Setup documentation.

Site Server 3.0, Commerce Edition


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Site Server 3.0 Service Pack 4.

Additional query words: autorun intro splash screen setup.exe set up dialog box dialogbox demo32.exe akz

Keywords: kbbug kbfix kbsiteserv300sp4fix KB243792

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