Microsoft KB Archive/314409

= Ole32.dll May Cause an Error Message in Windows XP =

Article ID: 314409

Article Last Modified on 2/8/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q314409



SYMPTOMS
You may receive the following error message:

Msmsgs.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is displayed:

App Name   App Version  Module Name  Module Version  Offset -- Msmsgs.exe 4.5.0.121    Ole32.dll    5.1.2600.0      000537a3



CAUSE
This issue is caused by a leaking IRichEditOle interface.



RESOLUTION
To resolve this issue, install Windows Messenger version 4.6 or later from the following Microsoft Web site:

http://messenger.msn.com

Keywords: kbprb kbprod2web KB314409

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