Microsoft KB Archive/292142

= OAER: Word Stops Responding After You Press an Arrow Key in the Caption Dialog Box =

Article ID: 292142

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q292142



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE
This article describes shut down problem that can have the following error signatures: App Name     App Version      Module Name      Module Version      Offset -- winword.exe  10.0.2627.0      winword.exe      10.0.2627.0        004c1be3



SYMPTOMS
In Microsoft Word 2002, when you press an ARROW key while your insertion point is in the Caption box in the Insert Caption dialog box, you receive the following error message and Word 2002 may stop responding (hang).

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

Note When you view the data in the error report, the report contains an error signature that is similar to the error signature that is listed at the begining of this article.



CAUSE
This problem occurs when you follow these steps:
 * 1) On the Insert menu, point to Reference, and then click Caption.
 * 2) Open the Label list, and then click any item.
 * 3) Put the insertion point in the Caption box.
 * 4) Press an ARROW key three or more times.



WORKAROUND
To work around this problem, do not press an ARROW key while the insertion point is in the Caption box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

