Microsoft KB Archive/824448

= Desktop does not update in Remote Control viewer after gold key log on =

Article ID: 824448

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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SYMPTOMS
When you try to remotely log on to a Microsoft Windows 2000-based or a Microsoft Windows XP-based computer that does not already have a user logged on, the Remote Control Viewer window may not update after you remotely log on to the client computer. The remote desktop may be blank and the Taskbar may not appear. Also, the following message may remain on the desktop:

Applying personal settings…



CAUSE
This problem occurs because, after a Windows 2000-based or a Windows XP-based client computer restarts and before a user logs on to the computer, the administrator clicks the Gold Key icon in a Remote Control Viewer window on a Microsoft Systems Management Server (SMS) 2.0 site server to log on to the client computer.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  21-Jul-2003  01:27  5.3.18.4        1,820,760  Sms2.0-sp5-kb824448-x86-enu.exe After the fix is installed, the following files have the listed attributes or later:   Date         Time   Version            Size    File name --  17-Jul-2003  18:48  2.0.4.1           243,346  Sms2.0-sp5-kb824448-x86-enu.exe 17-Jul-2003 18:48                         67  Compverremctrl.ini 17-Jul-2003 18:48  2.0.1493.5011     855,312  Preinst.exe 17-Jul-2003 18:48  2.0.92.10       1,351,405  Remctrl.exe 17-Jul-2003 18:48  2.0.1493.5145     265,792  Wuser32.exe The German version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date       Time  Version        Size  File name - 17-Apr-2004 02:09 5.3.0018.4 1,820,760 Sms2.0-sp5-kb824448-x86-deu.exe After the fix is installed, the following files have the listed attributes or later:  Date        Time   Version           Size   File name -- 17-Jul-2003 13:48  2.0.92.09       243,349  Sms2.0-sp5-kb824448-x86-deu.exe 17-Jul-2003 13:48                       67  Compverremctrl.ini 17-Jul-2003 13:48  2.0.92.9      1,435,625  Remctrl.exe 17-Jul-2003 13:48  2.0.1493.5145   265,792  Wuser32.exe



WORKAROUND
To work around this problem, use one of the following methods:
 * Minimize and then restore the Remote Control Viewer window.
 * Click the Gold Key icon again, and then click Cancel on the Windows Security dialog box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: refresh session screen maximize

Keywords: kbqfe kbhotfixserver kbsms200presp6fix kbfix kbbug KB824448

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