Microsoft KB Archive/321147

= Error message: &quot;The password you supplied is not correct&quot; =

Article ID: 321147

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office Excel 2007
 * Microsoft Office Excel 2003
 * Microsoft Excel 2002 Standard Edition

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This article was previously published under Q321147







For a Microsoft Excel 2000 version of this article, see 230706.



SYMPTOMS
When Microsoft Excel attempts to verify a password that you typed, you receive the following error message:

The password you supplied is not correct. Verify that the CAPS LOCK key is off and be sure to use the correct capitalization.



CAUSE
You may receive this error message if the password that you typed has a different capitalization from the actual password. For example, suppose that you created your password by using all lowercase letters, like this:

beach

If CAPS LOCK is on when you type your password, Excel reads your password in uppercase, like this:

BEACH

Conversely, suppose that you created your password by using all uppercase letters, like this:

BEACH

If CAPS LOCK is on and you hold down SHIFT when you type your password, Excel reads your password in lowercase, like this:

beach



WORKAROUND
Check to see if the CAPS LOCK key is on. If it is, press it to turn it off, and then retype your password by using the correct capitalization.



MORE INFORMATION
For more information about the Microsoft policy on missing or invalid passwords, click the following article number to view the article in the Microsoft Knowledge Base:

189126 Microsoft's policy regarding missing or invalid passwords

Additional query words: prb XL2002 XL2003 XL2007

Keywords: kberrmsg kbprb KB321147

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