Microsoft KB Archive/189984

= OFF98: Type 1 Error Starting Program with RAM Doubler Enabled =

Article ID: 189984

Article Last Modified on 11/13/2003

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APPLIES TO


 * Microsoft Excel 98 for Macintosh
 * Microsoft Word 98 for Macintosh
 * Microsoft PowerPoint 98 for Macintosh

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This article was previously published under Q189984



SYMPTOMS
When you start a Microsoft Office 98 Macintosh Edition program, you may receive the following error message

The application has unexpectedly quit, because an

error of type 1 occurred.

You should save your work in other open applications and restart the

computer.

where is the name of the program that you are starting.



CAUSE
This problem may occur if you are running RAM Doubler version 2.0 or 2.0.2.



RESOLUTION
To resolve the problem, use one of the following methods.

Method 1: Obtain the RAM Doubler 8 Updater
Obtain the RAM Doubler 8 update. Contact Connectix Corporation for more information about how to obtain the RAM Doubler 8 update.

For information about how to contact Connectix Corporation, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Method 2: Enable Virtual Memory
If you cannot obtain the RAM Doubler 8 update, you can work around this problem by enabling Virtual Memory. To do this, follow these steps:

 You must disable RAM Doubler before you enable Virtual Memory. To do this, follow these steps:

 On the Apple menu, point to Control Panels, and then click Extensions Manager. Click to clear the RAM Doubler 2 check box. Click Restart.  Enable Virtual Memory. To do this, follow these steps:

 On the Apple menu, point to Control Panels, and then click Memory.</li> Under Virtual Memory, click to select On.</li> Close the Memory control panel.</li> On the Special menu, click Restart.</li></ol> </li></ol>

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MORE INFORMATION
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFF98

Keywords: kbprb KB189984

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