Microsoft KB Archive/922333

= Error message when you open the Operator Console in Microsoft Operations Manager 2005: &quot;Error connecting to server: localhost&quot; =

Article ID: 922333

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
You experience the following symptoms on a computer that is running Microsoft Operations Manager (MOM) 2005:  When you start the Operator Console, you receive the following error message:

Error connecting to server: localhost

When you click OK, you receive the following error message:

Error connecting to server:

When you click OK, the Console Settings dialog box appears. When you try to connect to the MOM server by using the MOM Administrator console, you are prompted to type the name of the MOM Management Server. After you type the name and then click OK, you receive the following error message:

The server you have entered could not be contacted or does not host MOM data access services (DAS). Please enter a different server name.

If you click OK, you are again prompted to enter the name of a MOM Management Server.  The following events may be logged in the Application log:

Event ID 10004 Event Type: Error

Event Source: DCOM

Event Category: None

Event ID: 10004

Date:

Time:  U

User: N/A

Computer:

Description: DCOM got error &quot;The operation completed successfully. &quot; and was unable to logon \  in order to run the server: {A3124213-BAC0-48A2-9082-732BB4123C4D}

Event ID 25100 Event Type: Error

Event Source: Microsoft Operations Manager

Event Category: MOM Server

Event ID: 25100

Date:

Time:  U

User: NT AUTHORITY\NETWORK SERVICE

Computer:

Description: Failed to create a COM object for inserting events into the database. Will retry every 15 seconds.

Details: The server process could not be started because the configured identity is incorrect. Check the username and password.

Table:

Event ID 20607 Event Type: Warning

Event Source: Microsoft Operations Manager

Event Category: None

Event ID: 20607

Date:

Time:  U

User: NT AUTHORITY\NETWORK SERVICE

Computer:

Description: The Data Access Server (DAS) on computer  returned an error.

System error code: -2147467238

System error text: The server process could not be started because the configured identity is incorrect. Check the username and password. DAS method called: ConfigurationGetOnePointFreeSpace Called from file: d:\bt\42\private\product\core\engine\managers\perfcountermanager\src\momperfcounterm anager.cpp

Called from line: 984 



CAUSE
You may experience this problem if the password has changed for the Data Access Server (DAS) account, but DCOM has not recorded the new password.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Start Component Services. To do this, click Start, click Run, type dcomcnfg in the Open box, and then click OK.
 * 2) In Component Services, double-click Component Services, double-click Computers, double-click My Computer, and then double-click COM+ Applications.
 * 3) Right-click Microsoft Operations Manager Data Access Server, and then click Properties.
 * 4) Click the Identity tab.
 * 5) Type the correct password for the DAS account in the Password box and in the Confirm password box, and then click OK.
 * 6) Exit Component Services.
 * 7) Stop the MOM Data Access Server COM+ application, and then restart it.

Note If you are changing the Management Server Action account and the DAS account at the same time, you must first change the Action Account, and then change the DAS account. Then, stop the MOM service before you stop the COM+ application. Starting the MOM service will also start the COM+ application. If the MOM service will not start, the DAS account may not have been changed correctly, or the password may have expired.



MORE INFORMATION
For more information about how to change the passwords for MOM accounts, see the &quot;Changing Passwords and Accounts in MOM&quot; article in the &quot;Security Best Practices&quot; section of the Microsoft Operations Manager 2005 Security Guide. To view this guide, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/mom/mom2005/Library/9fd2dfa8-e480-47e4-8f71-81756a11d4b1.mspx?mfr=true

Keywords: kbprb kbeventlog kberrmsg kbtshoot KB922333

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