Microsoft KB Archive/260824

= SMS: Changing CAPs or Client Connection Accounts Can Cause Orphaned Clients =

Article ID: 260824

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q260824



SYMPTOMS
When transitioning Client Access Points (CAP) or client connection accounts within a site, Microsoft Systems Management Server (SMS) clients may be orphaned.



CAUSE
This issue can occur because within a site, clients use the CAP to check their assignments and refresh site configuration data. Clients refresh this information on a set schedule (approximately once a day) or you restart the computer. If the administrator removes all of the CAPs that a client can use, or removes the client connection accounts, the clients are not able to connect to a CAP, and so are not able to send inventory data or receive new advertisements.

If the administrator removes all of the old CAPs and then adds new ones, the existing clients have the &quot;old&quot; CAP list. Similarly, if the administrator removes all of the old client connection accounts and then adds new ones, the clients have the old client connection accounts and are unable to connect to any CAPs.

If a site has Windows Networking Logon Client Installation enabled, and is orphaned for one of the previous reasons, they are able to get the new list of CAPs and connection accounts by authenticating through the SMS Logon Point. However, for sites that do not have Windows Networking Logon Client Installation enabled, the clients do not authenticate through the logon point, and are unable to regain connectivity to the CAP.



WORKAROUND
To work around this issue and avoid this situation, gradually transition from the old CAPs to the new CAPs or from the old client connection accounts to the new client connection accounts. When you decide how long the transition should take, consider how long clients in the site can be disconnected from the network under normal conditions (for example, over the weekend, overnight, or during a holiday break). During this transition, have both the old and new CAPs or the old and new client connection accounts enabled, and permit sufficient time for the clients to update their configuration with the new CAP list or client connection account list. After the clients have received the updates, remove the old CAPs or client connection accounts.



MORE INFORMATION
For additional information about related topics, click the article numbers below to view the articles in the Microsoft Knowledge Base:

237759 SMS: Avoiding Client Lockouts When Using Client Connection Accounts

236052 SMS: Recovering When a client Connection Account Is Locked Out

227033 SMS: Changing SMSClient_SiteCode Password Can Cause Lockouts

Additional query words: prodsms

Keywords: kbnetwork kbprb KB260824

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