Microsoft KB Archive/164974

= OL97: Minimized Message Cannot Be Closed with Right-click =

Article ID: 164974

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q164974



SYMPTOMS
Using Outlook 97 and WordMail, you cannot close, maximize, or restore a minimized e-mail message by right-clicking it on the Windows Taskbar.



CAUSE
Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



RESOLUTION
To close a minimized e-mail message when using WordMail, click the message to open it, then click either Close on the File menu, or click Close button on the message Title Bar to close the message.



Steps to Reproduce Problem

 * 1) Click Options on the Tools menu.
 * 2) On the E-mail tab, make sure there is a checkmark in "Use Microsoft Word as the e-mail editor" and click OK.
 * 3) Open an e-mail message and click the Minimize button on the message Title Bar.
 * 4) Right-click the minimized message button on the Taskbar and click either Close, Maximize, or Restore.

Result: The message is neither closed, maximized, nor restored.

Keywords: kbbug kbinterop KB164974

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