Microsoft KB Archive/935048

= Error message when you try to install ERD Commander 2003: &quot;An installation support file could not be installed&quot; =

Article ID: 935048

Article Last Modified on 7/25/2007

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APPLIES TO


 * Winternals Administrator's Pak 4.2
 * Winternals Administrator's Pak 5.0

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to install ERD Commander 2003, the ERD Commander 2003 Setup program stops responding. Additionally, you may receive the following error message:

An installation support file could not be installed. The specified module could not be found.



CAUSE
This problem occurs because of a corrupted registry subkey.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate the following registry subkey, and then delete it:

 Exit Registry Editor.

Additional query words: Winternals 30151 specified module ERD Commander

Keywords: kbtshoot kbexpertiseinter KB935048

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