Microsoft KB Archive/916461

= Collection members may randomly drop out of a collection on a Systems Management Server 2003 site =

Article ID: 916461

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
On a Microsoft Systems Management Server (SMS) 2003 site, collection members may randomly drop out of a collection. This problem occurs during a collection update operation. If you manually update the collection, the missing collection members again appear in the collection.



CAUSE
This problem may occur when a new child site is installed. When a new child site is installed, collections are replicated throughout the site hierarchy. However, SMS 2003 may use outdated cached collection information during this replication operation. Instead, SMS 2003 should obtain collection information from the SMS database.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have one of the following service packs installed to apply this hotfix:
 * Systems Management Server 2003 Service Pack 1 (SP1)
 * Systems Management Server 2003 Service Pack 2 (SP2)

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How to obtain the latest Systems Management Server 2003 service pack

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Systems Management Server 2003 SP2


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Collection Evaluator

Keywords: kbsms2003sp1fix kbsms2003bug kbbug kbfix kbhotfixserver kbqfe KB916461

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