Microsoft KB Archive/216719

= Internet Explorer Stops Responding When Connecting to an SSL-Enabled Web Site =

Article ID: 216719

Article Last Modified on 11/21/2006

-

APPLIES TO


 * Microsoft Internet Information Server 4.0
 * Microsoft Internet Information Services 5.0

-



This article was previously published under Q216719



We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx



SYMPTOMS
When you connect to an IIS computer with Internet Explorer version 3.0 or later using SSL (HTTPS), the browser may appear to stop responding. The browser eventually displays the following error message:

Internet Explorer cannot open the Internet site https://sitename. The operation timed out



CAUSE
This problem may be related to an improperly set SSL port, or a malformed URL. The standard port for an SSL connection is port 443. When HTTPS is used in an Internet browser, port 443 is assumed. If your Web site is set to use a different port, then the user must specify the new port within the URL. If the port is incorrect, then the server is never really contacted, which produces this behavior.



RESOLUTION
The user's request should be formatted as follows (the SSL port is 230 in this example):

https://www.microsoft.com:230

In the case of a virtual directory in the request:

https://www.microsoft.com:230/vdir/resource.htm

Keywords: kbhowto kbsiteserv300sp1fix KB216719

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.