Microsoft KB Archive/307342

= OL2002: You Cannot Log On to Exchange Server 2000 with a UPN Style Logon in the Japanese Version of Outlook 2002 =

Article ID: 307342

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office XP Standard Edition

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This article was previously published under Q307342



For a Microsoft Outlook 2000 and Microsoft Outlook 2002 English-language version of this article, see 305061.

For a Microsoft Outlook 2000 Japanese-language version of this article, see 307344.



SYMPTOMS
When you log on to Microsoft Exchange 2000 Server with Outlook 2002, you cannot use the user principle name (UPN) logon method (for example, user@company.com).



CAUSE
When None is used as the authentication method in a Microsoft Outlook profile, a logon dialog box is generated. This dialog box prompts the user for the user name, password, and domain. If you type user@... for the user name, the at sign is supposed to turn off (disable) the Domain field, so that the user fills in only the user name and password for the UPN logon method. However, this does not happen.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese-language version of this fix should have the following file attributes or later:   Date         Time   Version     Size     File name --  19-Sep-2001  02:28  0.0.0.0000  100,352  Olkintl.msp 19-Sep-2001 02:29  0.0.0.0000  355,328  Olkintl_admin.msp After the fix is installed, the following files will have the listed attributes or later:   Date         Time   Version      Size     File name 26-Jun-2001 03:56                 3,584  Cadpcpatch.mst 28-Jul-2001 06:35  10.0.3124.0  571,720  Emsmdb32.dll 19-Jul-2001 18:19  10.0.3117.0  129,352  Emsui32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
After the appropriate hotfix is applied, this problem will no longer occur on computers that are running Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, and Microsoft Windows XP. However, the hotfix will not correct the problem on Microsoft Windows NT Workstations.

Additional query words: xp jpn bug 3988 4732 e2k

Keywords: kbbug kbfix kbofficexppresp1fix kbqfe KB307342

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