Microsoft KB Archive/155769

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Premier Watch Locks Drive for Exclusive Use

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Q155769

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The information in this article applies to:


 * Microsoft Windows NT Advanced Server, version 3.1
 * Microsoft Windows NT Workstation versions 3.1, 3.5, 3.51
 * Microsoft Windows NT Server versions 3.1, 3.5, 3.51

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SYMPTOMS
When you perform an operation that requires exclusive access to a volume that is on a system with Microsoft PremierWatch installed, the following error message appears:

The drive cannot be locked for exclusive use. Please check to see if some applications are currently accessing the drive. If so, close them and try again.

CAUSE
Microsoft's PremierWatch is an optional service to Microsoft Premier Support customers. It provides 24 x 7 x 365 remote monitoring of Windows NT servers. The objective of PremierWatch is to proactively identify and resolve server problems before they cause a service outage.

Monitoring can consist of Critical Alert Monitoring and/or Performance Monitoring. In either case, the hard disk drives are monitored for activity.

The volumes will not be available for any activity requiring exclusive use until the PremierWatch service is stopped.

RESOLUTION
To stop the PremierWatch service, use one of the two following methods:

Use the Services tool:


 * 1) In Control Panel, double-click Services.
 * 2) Select the PremWatch service.
 * 3) Click Stop.

-or-

Run the following command at the command prompt:

net stop PremWatch

You can now perform the operation that required exclusive access to the volume.

MORE INFORMATION
For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q136425

TITLE : Err Msg: The Drive Cannot be Locked for Exclusive Use

Additional query words: prodnt 3.10

Keywords :

Issue type :

Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351xsearch kbWinNT350xsearch kbWinNTW350 kbWinNTW350xsearch kbWinNTW351xsearch kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351xsearch kbWinNTS350xsearch kbWinNTS310xsearch kbWinNT310xSearch kbWinNTW310Search