Microsoft KB Archive/943769

= The Windows Live OneCare Antivirus service does not start after you update Windows Live OneCare =

Article ID: 943769

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
After you update Windows Live OneCare, you receive a message that states that the antivirus service could not start.



CAUSE
This issue occurs when a third-party program changes some settings or has made changes to the Windows XP startup screen.



RESOLUTION
To resolve this issue, stop and then restart the OneCare antispyware and antivirus service. To do this, follow the steps for the operating system that you are using.

Windows XP

 * 1) Click Start, click Run, type cmd, and then press ENTER.
 * 2) Type the following commands in the order presented, and then press ENTER after each command:
 * 3) * net stop onecaremp
 * 4) * net start onecaremp
 * 5) * exit

Windows Vista

 * 1) Click Startvistastartbutton.jpg], click in the Start Search box, type cmd, and then press ENTER.
 * 2) Type the following commands in the order presented, and then press ENTER after each command:
 * 3) * net stop onecaremp
 * 4) * net start onecaremp
 * 5) * exit

If you still experience this issue, we recommend that you collect important information about the computer, and then contact Windows Live OneCare support. To do this, follow these steps:  Create a support log. For more information, visit the following Windows Live OneCare Web site and view the Create a support log topic:

help.aspx?mkt=en-us&project=onecarev1_6&format=b1&querytype=keyword&query=#sr0

 View the details of the version of Windows that you are using. To determine the version of Windows XP that you are using on a Windows XP-based computer, click Start, click Run, type winver, and then press ENTER.

To determine the version of Windows Vista that you are using, click Start, click in the Start Search box, type winver, and then press ENTER. Contact OneCare Technical Support. To do this, visit the following Web site:

http://onecare.live.com/standard/en-us/support/supportoptions.htm



Keywords: kbtshoot kbprb KB943769

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