Microsoft KB Archive/826487

= The full e-mail message is downloaded when the Download Headers option is specified in Outlook 2003 on a Tablet PC =

Article ID: 826487

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
If you are using Outlook 2003 in Cached Exchange Mode on your Tablet PC, and you have the Download Headers option turned on, the complete e-mail message is downloaded instead of just the e-mail message header.



CAUSE
This problem occurs because of a category-based rule that overrides the configuration to download e-mail message headers only.



WORKAROUND
To work around this problem, verify that your rules do not conflict with the configuration to download e-mail message headers only. To change a rule, click your Inbox, and then click Rules and Alerts on the Tools menu.

For more information about troubleshooting rules, click Microsoft Office Outlook Help on the Help menu, type Troubleshoot rules in the Office Assistant or the Answer Wizard, and then click Search to view the topic.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2003

Keywords: kbnofix kbprb kbemail KB826487

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