Microsoft KB Archive/304501

= OFFXP: Error Message When You Upgrade from Office 2000 SR-1: Error 2735 OPC Remove =

Article ID: 304501

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q304501



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you attempt to upgrade your Microsoft Office 2000-based computer to Microsoft Office XP, you may receive an error message similar to the following

Error 2735 OPC Remove.

and you are unable to install Office XP.



CAUSE
This behavior can occur if your Office 2000 installation contains damaged files.



RESOLUTION
To resolve this issue, remove Office 2000, and then install Office XP. To do this, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

 Quit all running programs. Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Add/Remove Programs. In the Add Remove Programs Properties dialog box, click Microsoft Office 2000 , and then click Add/Remove. In the Microsoft Office 2000 Maintenance Mode dialog box that appears, click Remove Office.

You receive the following message:

Are you sure you want to remove Microsoft Office 2000?

 Click Yes.

Office 2000 is removed.</li> Click OK.</li> Restart the computer.</li> Insert the Microsoft Office XP Upgrade compact disc into your computer's CD-ROM or DVD-ROM drive.

Office XP Setup starts.</li> When you are prompted for a product to upgrade, insert your Office 2000 compact disc into the CD-ROM or DVD-ROM drive, and then direct Office XP Setup to the location of your Office 2000 compact disc.</li> Follow the remaining instructions to complete the installation of Office XP.</li></ol>

Additional query words: OFF2000 prb OFFXP

Keywords: kberrmsg kbprb KB304501

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