Microsoft KB Archive/186081

= STOP 0x0000000A When Restoring Tape =

Article ID: 186081

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q186081





SYMPTOMS
When you use Microsoft Exchange Backup or NTBackup to restore a DLT2000/4000/7000 tape to a local or remote disk at network speed of 100 megabits per second or higher, the Windows NT computer may receive the following error:

STOP: 0x0000000A (7fff0000 00000002 00000000 80176524)

The problem is seen only on multiprocessor systems, but it may occur on single processor systems also.



CAUSE
During a high throughput DLTxxxx restore operation (that is, backup- dedicated servers), the computer may receive a stop error. This error is caused by a divide overflow in the Tcpip.sys function, TDIQueryInformation.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: crash hang bugcheck 0x0a 4MB/sec

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB186081

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