Microsoft KB Archive/150124

= Cannot Access CD-ROM After Installing SP4 =

Article ID: 150124

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q150124





SYMPTOMS
You are unable to access the CD-ROM drive after installing Service Pack 4. Windows NT reports ATAPI driver load fail.

You may get the following event message 3 times:

Event ID: 15

Source: ATAPI

Description: The device, \device\scsiport0 is not ready for access yet.



CAUSE
This is caused by code changes in the ATAPI driver.



WORKAROUND
To obtain access to the CD-ROM drive you must install the old (original) ATAPI driver, which can be found on the Windows NT Setup Disk #3.



STATUS
This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt qfe sp ide

Keywords: kbsetup KB150124

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