Microsoft KB Archive/933187

= Error message when you use an existing Xbox gamertag to sign up for a Zune Live account: “Computer is not connected” =

Article ID: 933187

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune Live

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SYMPTOMS
When you use an Xbox Live or Xbox.com gamertag to sign up for a Zune Live account, you receive the following error message after you verify the Windows Live ID that is associated with the account:

Computer is not connected.



WORKAROUND
Currently, there is no resolution for this issue. However, you can create a new Zune tag that is not associated with an Xbox Live or Xbox.com account. To do this, use a different Windows Live ID when you sign up for a Zune account.

Note If you create a new Zune tag, you will be unable to share or transfer Microsoft Points between your Zune account and your Xbox Live account.



MORE INFORMATION
Typically, you can use an existing Windows Live ID that is associated with an Xbox Live or Xbox.com account to sign up for a Zune account. However, if you receive the &quot;Computer is not connected&quot; error message, you will be unable to use your existing Windows Live ID to sign up for a Zune account.

Keywords: kbzunelive kbzunebilling kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB933187

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