Microsoft KB Archive/298692

= You Cannot Add a Printer by Using the CNAME =

Article ID: 298692

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q298692



SYMPTOMS
If you are use the Add Printer Wizard to add a new printer, the new printer is not added if you use the printer's canonical name (CNAME) instead of the server name. You receive the following error message:

Connect to Printer:

Could not connect to the printer. You either entered a printer name that was incorrect or the specified printer is no longer connected to the server.

Check Help for more information.

If you capture a network trace, you receive the following error message from remote procedure call (RPC):

NERR_DeviceNotShared &quot;0x907&quot;



CAUSE
CNAMEs are not used in managing the local server name cache.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 26-Aug-2002 17:31  5.0.2195.6030  250,640  Localspl.dll 26-Aug-2002 17:31  5.0.2195.6030   79,632  Spoolss.dll



WORKAROUND
To work around this problem, use the server name or Internet Protocol (IP) address instead of the CNAME.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: CNAME alias DisableStrictNameChecking

Keywords: kbbug kbfix kbwin2000presp3fix kbwin2000presp4fix kbprint kbqfe kbwin2ksp4fix kbhotfixserver KB298692

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