Microsoft KB Archive/927736

= You cannot find a contact when you use a display name to query the contact when you use Outlook Web Access to access an Exchange Server 2003 mailbox =

Article ID: 927736

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
You use Microsoft Outlook Web Access to access a mailbox in Microsoft Exchange Server 2003. When you use the display name of a contact to query the contact, you cannot find the contact.

For example, this behavior occurs when you use the following method to query a contact. In Outlook Web Access, you click Contact, and then you click Address Book. Then, in the Find names in box, you click Contact. You type the display name in the Display name box, and then you click Find. However, the contact does not appear.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 (SP2).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and all its dependent services are automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: CM 927736 owa

Keywords: kbexchowa kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB927736

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