Microsoft KB Archive/188965

= OL97: Synchronizing Offline with Network Card Installed =

Article ID: 188965

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q188965



SYMPTOMS
You use Microsoft Outlook 97 on a portable computer to attach to a Microsoft Exchange Server both on your enterprise network and remotely using a modem. You find that you can synchronize your mail box while connected to the local area network, but synchronization fails when you attempt to this process using a dial-up connection.



CAUSE
The network adapter installed in your computer may interfere with the remote synchronization process when using the modem.



RESOLUTION
Remove the network adapter from the current hardware profile and attempt to synchronize. It is not necessary to physically remove the network adapter.

To remove the network adapter from the hardware profile, follow these steps:
 * 1) Click the Start button, click Settings and then Control Panel.
 * 2) In Control Panel, double-click System.
 * 3) In System Properties, click the Device Manager tab and ensure that View Devices By Type is selected.
 * 4) Click to expand Network Adapters and click to select your network adapter.
 * 5) Click Properties and then in Device Usage, click to select "Disable in This Hardware Profile."

NOTE: If you click "Remove from This Hardware Profile," you will need to run the device setup procedure provided by the network adapter vendor to add the adapter to the profile.
 * 1) Click OK and OK again to exit the Device Manager.

