Microsoft KB Archive/293074

= OL2002: Outlook Does Not Recognize Address When You Run IM and Add Exchange E-mail Names to Contact List =

Article ID: 293074

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q293074



SYMPTOMS
When you add Exchange e-mail names to a contact list on a computer that runs Instant Messaging (IM), Outlook does not recognize the address. This occurs on computers that run Microsoft Windows 95 or 98 or Microsoft Windows NT 4.0.



CAUSE
This behavior occurs because the IM servers are set up to look at a different address for the Exchange IM state.



WORKAROUND
To work around this behavior, do one of the following:
 * Install the Active Directory Client Extensions for the operating system that runs on your computer.
 * Type the actual IM e-mail address in the contact list in MSN Messenger Service, for example user1@im.microsoft.com.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Keywords: kbbug kbnofix KB293074

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