Microsoft KB Archive/821431

= FireWire drives that are still connected to your computer may be unexpectedly removed in Windows after you unplug a separate drive =

Article ID: 821431

Article Last Modified on 10/27/2005

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
After you unplug an Institute of Electrical and Electronics Engineers, Inc. (IEEE) 1394 (FireWire) drive that you have removed by using the Safely Remove Hardware feature in Windows XP, other FireWire drives that are still connected to your computer may be unexpectedly removed in Windows. Because the drives are not enumerated correctly when this situation occurs, programs that use Windows Management Instrumentation (WMI) to query drives may not work correctly.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name ---  27-May-2003  23:02  5.1.2600.1226  38,784  Sbp2port.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix atdownload kbhotfixserver KB821431

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