Microsoft KB Archive/254608

= Configuring Phonebook Entry or DOD Entry for Callback Causes Additional Devices to Be Created =

PSS ID Number: 254608

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0

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This article was previously published under Q254608



SYMPTOMS
On a computer with Routing and Remote Access Services (RRAS) installed, configuring a phonebook entry or a dial-on demand (DOD) entry for callback causes additional devices to be created as follows:

U.S. Robotics 56K Message V.34 only (COM1)

U.S. Robotics 56K Message V.34 only (COM1) 12345

U.S. Robotics 56K Message V.34 only (COM1) 12345

U.S. Robotics 56K Message V.34 only (COM1) 12345

This causes callback not to work because it is unable to match the originally selected name against a valid entry.



CAUSE
This problem only occurs on computers with RRAS installed.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time      Version     Size     File name     Platform ---  2/21/00   07:11 PM  4.1.1.100   396,048  Rasdlg.dll    Intel 2/21/00  07:11 PM  4.1.1.100   577,808  Rasdlg.dll    Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbQFE KB254608

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch

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