Microsoft KB Archive/886095

= Systems Management Server 2003 remote control drivers do not appear to upgrade correctly =

Article ID: 886095

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
When you upgrade Microsoft Systems Management Server 2003 remote control drivers on an SMS client computer, and then you right-click the SMS virtual device in Device Manager, the Driver tab in the SMS virtual device property dialog box may display the previous driver version.



CAUSE
This problem occurs when the SMS virtual device property dialog box is not correctly updated with the current driver version.



WORKAROUND
To work around this problem, click Driver Details on the Driver tab in the SMS virtual device property dialog box to view the current driver version for the SMS virtual driver. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) On the SMS client computer that has the SMS Remote Control Agent installed, click Start, point to Settings, click Control Panel, and then double-click System.
 * 2) In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
 * 3) In Device Manager, expand any device that has an SMS virtual device listed. For example, expand Display Adapters, right-click Microsoft SMS Mirror Driver, and then click Properties.
 * 4) In Microsoft SMS Mirror Driver Properties, click the Driver tab, and then click Driver Details.
 * 5) In the Driver File Details dialog box, click one of the driver files to view the current driver version. When you have finished, click OK two times.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Remote Control Driver

Keywords: kbbug kbtshoot KB886095

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