Microsoft KB Archive/898852

= When you click a command on the Outlook Connector menu, Outlook 2002, Outlook 2003, or MSN may stop responding =

Article ID: 898852

Article Last Modified on 11/21/2006

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APPLIES TO


 * MSN.com
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office Outlook Connector

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SYMPTOMS
When you click a command on the Outlook Connector menu, Microsoft Outlook 2002, Microsoft Office Outlook 2003, or the MSN service may stop responding.



CAUSE
This problem occurs when Microsoft Internet Explorer is in an inconsistent state.



RESOLUTION
To resolve this problem, do the following:  Close all open windows in Microsoft Internet Explorer. Then, end all processes in Internet Explorer. To end all processes in Internet Explorer, follow these steps:  Right-click the Taskbar, and then click Task Manager. Click the Processes tab. Click Image Name to sort the processes. Right-click each iexplore.exe process, and then click End Process.</li></ol> </li> On the Outlook Connector menu, click the command that you want.</li></ol>

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