Microsoft KB Archive/318420

= Computer Hangs with a &quot;Stop 0x0000000A&quot; Error in Netbt.sys =

Article ID: 318420

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT Server 4.0 Enterprise Edition
 * Microsoft Windows NT 4.0 Service Pack 6a

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This article was previously published under Q318420



SYMPTOMS
After you install the Windows NT 4.0 Security Rollup Package (SRP) on a multiprocessor computer, the computer may periodically stop responding (hang) with a &quot;Stop 0x0000000A&quot; error in the Netbt.sys driver.



CAUSE
The version of Netbt.sys that is included with the SRP contains a problem that can cause multiprocessor computers to hang.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Size    File name  Platform ---  17-Apr-2002  18:15  122 KB  Netbt.sys  i386 NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB318420

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