Microsoft KB Archive/308225

= Error Message: Windows Installer Internal Error 2889_ISAPATHDLG =

Article ID: 308225

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Works 6.0
 * Microsoft Works Suite 2001
 * Microsoft Works 2000 Standard Edition
 * Microsoft Encarta Reference Library 2002
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Streets & Trips 2002 Standard Edition
 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft IntelliPoint 4.11
 * Microsoft Picture It! Publishing 2001 Silver Edition

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This article was previously published under Q308225



SYMPTOMS
When you install any of the products listed at the beginning of this article, you may receive something similar to the following error message:

Windows Installer

Internal error 2889_ISAPATHDLG

When opening a Microsoft Works 2000 Word Processor document, you may receive the following error message:

wkswp caused an IPF in module user32.dll

-or-

MSWorks caused an invalid page fault in module wklnac.dll.

When setup for Microsoft Streets & Trips 2002 initializes, you may receive the following error message:

Internal error 2889, Customer information, name edit

When starting Microsoft Works Suite 2001, you may receive either of the following messages:

MSWORKS caused invalid page fault in module unknown.

- or -

Error: Cannot start works.



CAUSE
This behavior can occur if the computer is infected with the W32.Nimda.A@mm virus.



RESOLUTION
To determine whether your computer has this virus, run antivirus software that contains the latest virus signature file, and perform a thorough scan of your computer.

Contact your antivirus software provider to remove this virus.



MORE INFORMATION
For more detailed information about this particular virus, visit the following Web sites:

http://www.mcafee.com

http://www.symantec.com/

For additional information about third-party antivirus vendors and products, click the article number below to view the article in the Microsoft Knowledge Base:

49500 List of Antivirus Software Vendors

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

