Microsoft KB Archive/811634

= High &quot;Total Errors&quot; Values in System Monitor During a Terminal Services Session =

Article ID: 811634

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you use System Monitor, the data for Total Errors under Terminal Services Session shows extremely high values. However, the terminal server functions as expected, and users do not report any problems.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name 10-Feb-2003 14:57  5.0.2195.6654  125,712  Icaapi.dll 07-Oct-2002 20:29  5.0.2195.6609   93,456  Licmgr.exe 15-Jan-2003 13:59  5.0.2195.6654  329,488  Lserver.exe 10-Feb-2003 14:57  5.0.2195.6659   26,384  Mstlsapi.dll 06-Mar-2003 11:55  5.0.2195.6680  100,248  Rdpwsx.dll 30-Jan-2003 18:23  5.0.2195.6660  142,608  Termsrv.exe 20-Mar-2003 20:19  5.0.2195.6672   23,312  Tls236.dll 10-Feb-2003 14:57  5.0.2195.6623   37,648  Winsta.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB811634

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