Microsoft KB Archive/167703

= Canon Bubble Jet BJC-4300 Does Not Support Ledger Paper Even Though Driver Gives That Option =

Article ID: 167703

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q167703





SYMPTOMS
The Canon Bubble Jet BJC-4300 does not support ledger paper even though the driver indicates it is a valid paper size. The printer physically cannot feed 11 x 17 paper.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

You will no longer be presented with ledger paper size with the fixed Canon800.dll.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Keywords: kbhotfixserver kbqfe kbbug kbprint kbqfe KB167703

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