Microsoft KB Archive/914363

= FIX: An administrator may be unable to add new users in SNA Manager if one or more of the Host Integration Server 2000 servers are offline or are unavailable =

Article ID: 914363

Article Last Modified on 4/20/2007

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APPLIES TO


 * Microsoft Host Integration Server 2000 Standard Edition
 * Microsoft Host Integration Server 2000 Service Pack 1
 * Microsoft Host Integration Server 2000 Standard Edition

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SYMPTOMS
An administrator may be unable to add new users to a Host Integration Server 2000 configuration by using SNA Manager if one or more of the Host Integration Server 2000 servers are offline or are unavailable.

This problem occurs when the Select Users or Groups dialog box displays the name of an offline Host Integration Server 2000 server in the Look in field or in the From this location field. When this problem occurs, the administrator cannot change the value in these fields to another location.



CAUSE
The Host Integration Server 2000 administration modules populate the Look in field and the From this location field by using the name of the first Host Integration Server 2000 server name that is returned from the list of servers in the Host Integration Server subdomain. If the Host Integration Server 2000 server that is listed in these fields is offline, SNA Manager does not let an administrator select another server name or domain name.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: admin object picker domain

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB914363

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