Microsoft KB Archive/837219

= BUG: &quot;Load report failed&quot; error message when you run a Crystal Reports report on Windows 98 =

Article ID: 837219

Article Last Modified on 11/27/2007

-

APPLIES TO


 * Microsoft Visual Studio .NET 2003 Professional Edition
 * Microsoft Visual Studio .NET 2003 Enterprise Architect
 * Microsoft Visual Studio .NET 2003 Enterprise Developer
 * Microsoft Visual Studio .NET 2003 Academic Edition
 * Microsoft Visual Studio .NET 2002 Professional Edition
 * Microsoft Visual Studio .NET 2002 Enterprise Architect
 * Microsoft Visual Studio .NET 2002 Enterprise Developer
 * Microsoft Visual Studio .NET 2002 Academic Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

-





SYMPTOMS
You create a Microsoft Windows-based application in Microsoft Visual Studio .NET. This application contains a report that you created by using Business Objects Crystal Reports for Visual Studio .NET.

If you deploy the application on a computer that is running Windows 98 and that has the Microsoft .NET Framework installed, you may receive the following error message when you try to run the report:

Load Report Failed



CAUSE
This problem occurs because the Dbghelp.dll file is missing on computers that are running Windows 98. The Crqe.dll file that you must have to run the Crystal Reports report depends on the Dbghelp.dll file.



RESOLUTION
To resolve this problem, you must include the Dbghelp.dll file in the Setup package for your Windows-based application if you deploy the application on a computer that is running Windows 98. After you deploy the application on a computer that is running Windows 98 and that has the .NET Framework installed, copy the Dbghelp.dll file to the folder where the Crqe.dll file is located.

Note Typically, the Crqe.dll file is located in the following folder on your computer that has Visual Studio .NET installed:

%Program Files%\Common Files\Crystal Decisions\1.0\Bin



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

