Microsoft KB Archive/296478

= Shuttle Sharer Parallel Port Storage Device Stops the Upgrade to Windows 2000 =

Article ID: 296478

Article Last Modified on 3/2/2007

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

-



This article was previously published under Q296478



SYMPTOMS
When you upgrade your computer from Windows NT 4.0 to Windows 2000, you may receive the following error message:

The following items are not compatible with Windows 2000. Setup cannot continue. Resolve the compatibility issue with each item before running Setup again.

For more information about an item, select it, and then click Details.

Shuttle Sharer parallel port storage device

The upgrade report (Compat.txt) reports the following information:

Shuttle Sharer parallel port storage device

=
===============================

The currently installed driver for the parallel port storage device installed on this computer is not compatible with Microsoft Windows 2000 and must be uninstalled before Windows 2000 Setup can continue.

Any device that uses the Shuttle Port Parallel driver will not be available during and after the upgrade to Windows 2000.

For a list of devices supported by Windows 2000, see the Microsoft Windows 2000 Hardware Compatibility List at http://www.microsoft.com/whdc/whql/default.mspx. Your Windows 2000 CD includes a copy of this list (drive:\Support\hcl.txt) that was accurate as of the date Windows 2000 was released.



CAUSE
This behavior can occur because the Windows NT 4.0 device driver for Shuttle Sharer is not compatible with Windows 2000.



RESOLUTION
To resolve this behavior, contact the vendor of the device that uses the Shuttle Sharer driver to obtain a driver that is compatible with Windows 2000.



WORKAROUND
To work around this behavior, disable the Shuttle Sharer parallel port storage device, and then run Setup again:
 * 1) Click Start on the Windows taskbar, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Devices.
 * 3) In the Devices dialog box, click Shuttle Sharer, and then click Startup.
 * 4) In the Device dialog box, click Disabled, and then click OK.
 * 5) In the Devices dialog box, click Stop to stop the device.
 * 6) Run WinNT32.exe again to upgrade the computer to Windows 2000.



MORE INFORMATION
In Windows NT 4.0, there is no way to uninstall this particular device driver. You can only disable the loading of the driver.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: failed

Keywords: kb3rdparty kbhardware kbprb kbsetup KB296478

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.