Microsoft KB Archive/816197

= You Receive Windows 2000 File Protection Errors After You Apply Windows 2000 SP3 =

Article ID: 816197

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

-



SYMPTOMS
After you install Windows 2000 Service Pack 3 (SP3), you may receive a &quot;Windows File Protection&quot; error message and the following data may be logged in the event logs:

The protected system file Nddeapir.exe was not restored to its original, valid version because the Windows File Protection restoration process was cancelled by user interaction, user name is Administrator. The file version of the bad file is 5.0.2195.3655.

-or-

The protected system file Winver.exe was not restored to its original, valid version because the Windows File Protection restoration process was canceled by user interaction, user name is Administrator. The file version of the bad file is 5.0.2195.4454.

Note To view the event logs, click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.



CAUSE
This problem occurs if you install the fixes that are described in the following articles before you install Windows 2000 SP3:

311401 Windows 2000 Security Rollup Package 1 (SRP 1), January 2002

298012 MS01-041: Malformed RPC Request Can Cause Service Problems

When you install Windows 2000 SP3, newer file versions of the Nddeapir.exe file and the Winver.exe file that were installed by these fixes may be replaced with older files.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size   File name --  31-Jan-2003  21:03  5.0.2195.6661  4,880  Nddeapir.exe 05-Dec-2002 18:17  5.0.2195.6622  4,368  Winver.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB816197

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.