Microsoft KB Archive/114617

= Selecting Audio Driver in Control Panel Causes Error =

Article ID: 114617

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.1

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This article was previously published under Q114617



SYMPTOMS
When you install or select a multimedia sound card driver in Control Panel, the following DR WATSON error message may appear:

An application error has occurred and an application error log is being generated.

CONTROL.EXE

Exception: Illegal Instruction (xxxxxxxx) Address (xxxxxxxx)

Then Control Panel quits and you are unable to remove the driver.



CAUSE
This error message appears when MIPS or Alpha versions of the drivers have been installed instead of the Intel (I386) versions.



RESOLUTION
To avoid this problem, replace the existing drivers with the correct versions, expanded from disk or CD-ROM.

To determine which driver files are installed when a specific sound card is selected, look at the [installable.drivers] and the individual driver sections in the MMDRIVER.INF file. This file is in the SYSTEM32 subdirectory. The drivers are usually placed in the SYSTEM32 or SYSTEM32\DRIVERS directories, or both.

You can then choose to delete the files and remove the sound card reference from the Drivers utility of Control Panel, and then reinstall the drivers. Otherwise, you can manually expand all the driver files for that card from disk or CD-ROM using the EXPAND.EXE utility.

Additional query words: prodnt media vision spectrum soundblaster Compaq business thunder board creative labs

Keywords: kbother KB114617

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