Microsoft KB Archive/896691

= When you restart your Windows XP-based computer, you cannot connect to your wireless network =

Article ID: 896691

Article Last Modified on 6/2/2006

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

-





SYMPTOMS
When you restart your Microsoft Windows XP-based computer, you cannot connect to your wireless network.



CAUSE
This problem may occur if your computer uses a USB wireless network adaptor for wireless access. The problem occurs because Windows XP does not correctly regain an IP address after the computer is restarted.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions
 Date        Time   Version            Size    File name --  26-Mar-2005  01:36  5.1.2600.1653     168,064  Ndis.sys 26-Mar-2005 00:59  5.1.2600.1653      84,864  Nwlnkipx.sys 25-Feb-2005 03:53  6.1.22.4          371,936  Updspapi.dll

Windows XP, 64-bit version
 Date        Time   Version            Size    File name    Platform 26-Mar-2005 01:21  5.1.2600.1653     579,328  Ndis.sys 25-Feb-2005 03:50  6.1.22.4          639,712  Updspapi.dll     IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbqfe kbhotfixserver KB896691

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.