Microsoft KB Archive/306197

= Blue-screen error message in Mqac.sys on Windows NT 4.0-based system =

Article ID: 306197

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Message Queue Server 1.0, when used with:
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Message Queuing 2.0, when used with:
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q306197



SYMPTOMS
When you use Microsoft Message Queuing, your computer may quit (crash) with a blue-screen error in Mqac.sys.



CAUSE
When the Microsoft Message Queuing queue manager receives a packet and calls the driver to perform putpacket processing, an error in the putpacket processing operation causes the queue manager to free the packet, and then the driver attempts (unsuccessfully) to free the packet.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date       Time    Version   Size    File name - 23-Sep-2002 08:51          11,163  Crdbsp7.sql 23-Sep-2002 08:50          19,968  Mq2ndnd.exe 02-Jul-2003 08:02  1.0.0.337   61,584  Mqac.sys 23-Sep-2002 08:27  1.0.0.336   34,064  Mqcertui.dll 02-Jul-2003 08:02  1.0.0.337   34,064  Mqdbmgr.dll 02-Jul-2003 08:02  1.0.0.337   59,152  Mqdscli.dll 02-Jul-2003 08:02  1.0.0.337   56,592  Mqdssrv.dll 02-Jul-2003 08:02  1.0.0.337  227,088  Mqis.dll 02-Jul-2003 08:02  1.0.0.337   16,144  Mqkeyhlp.dll 02-Jul-2003 08:02  1.0.0.337  142,096  Mqoa.dll 02-Jul-2003 08:02  1.0.0.337   8,464   Mqperf.dll 02-Jul-2003 08:02  1.0.0.337  509,200  Mqqm.dll 02-Jul-2003 08:02  1.0.0.337  110,352  Mqrt.dll 23-Sep-2002 08:45  1.0.0.336 1,831,320 Mqsetup.dll 02-Jul-2003 08:02  1.0.0.337   14,096  Mqsvc.exe 02-Jul-2003 08:02  1.0.0.337  106,768  Mqutil.dll 23-Sep-2002 08:27  1.0.0.336   62,224  Msmq.cpl The hotfix package for this article will actually contain the fix for the following article in the Microsoft Knowledge Base:

822835 MSMQ: Event ID 2085 &quot;Unable to create message file ...&quot;



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: MSMQ

Keywords: kbhotfixserver kbqfe kbbug kbqfe KB306197

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