Microsoft KB Archive/312567

= FIX: Commerce Server 2000 User Trends Report Is Scrambled =

Article ID: 312567

Article Last Modified on 10/7/2005

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APPLIES TO


 * Microsoft Commerce Server 2000 Standard Edition

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This article was previously published under Q312567



SYMPTOMS
When you use version 1.0.0.1 of the %commerce_server_root%\Update\CSUninstallSP2\Sp2setup.exe file, the information in the User Trends report is not in the proper order.



CAUSE
The underlying query did not did not contain an ORDER BY clause within the SQL statement.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Commerce 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time    Version     Size    File name -  13-Jun-2001  11:08   1.0.0.1    28,944   Hotfixsetup.exe 10-Nov-2001 18:21                 577   Qfehotfix.ini 11-Nov-2001 16:59             133,120   Qfepatch.msp 11-Nov-2001 17:01               7,168   Qfeunpatch.msp

After you apply the hotfix, follow the steps in the &quot;Resolution&quot; section of the following Microsoft Knowledge Base article to resolve this problem:

312506 FIX: Errors in Data Warehouse and Analytics After You Upgrade to Commerce Server 2000 SP2



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix KB312567

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