Microsoft KB Archive/922815

= Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available =

Article ID: 922815

Article Last Modified on 8/18/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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INTRODUCTION
This article contains details about Update Rollup 1 for Microsoft Dynamics CRM 3.0. This article also describes the hotfixes and the updates that are included in Update Rollup 1 for Microsoft Dynamics CRM 3.0.



Microsoft Dynamics CRM 3.0 Update Rollup 2
Update Rollup 1 for Microsoft Dynamics CRM 3.0 is included in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Build numbers and file names
The build number of Update Rollup 1 for Microsoft Dynamics CRM 3.0 is 3.00.5300.1189 for the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook and for the Microsoft Dynamics CRM 3.0 server. The file names for the update rollup packages are as follows:
 * CRM3.0-KB922815-v3-Client-ENU.exe
 * CRM3.0-KB922815-v3-Server-ENU.exe

Key issues that are fixed in this update rollup
Update Rollup 1 for Microsoft Dynamics CRM 3.0 contains fixes for the key issues that are described in the following Microsoft Knowledge Base articles:

910242 You receive error messages when you try to send or promote an e-mail message in Microsoft CRM 3.0

911316 Error message when you try to reply to an e-mail message in Microsoft Dynamics CRM: &quot;An error has occurred&quot;

911520 E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM

912061 Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0

912208 If you delete the contents of some of the address fields in a Microsoft Dynamics CRM sales order, the fields are not updated in Microsoft Dynamics GP

913468 Error message when you try to start the Microsoft Dynamics CRM 3.0 client for Outlook: &quot;An Error occurred loading Microsoft CRM functionality&quot;

913549 An update event does not trigger the callout function in Microsoft Dynamics CRM 3.0

915343 Error message when you use Microsoft Dynamics CRM 3.0: &quot;Buffer overrun detected!&quot;

915791 An appointment time may change when you synchronize Outlook with Microsoft Dynamics CRM 3.0

916630 You can view a child entity that another user creates even if the Share relationship and the Reparent relationship are set to CascadeNone in Microsoft Dynamics CRM 3.0

917109 No contacts are found if you use the Advanced Find function in Microsoft Dynamics CRM 3.0

917277 You cannot view sent e-mail messages in Microsoft CRM 3.0

920763 Some columns in a list view show incorrect data values if these columns have similar names in Microsoft Dynamics CRM 3.0

Additional issues that are fixed in this update rollup
Update Rollup 1 for Microsoft Dynamics CRM 3.0 also contains fixes for the issues that are described in the following Microsoft Knowledge Base articles:

909284 The allotment type from a contract template is not used when you create a contract in Microsoft CRM 3.0

910767 Error message when you try to add a new contract line in a renewed contract in Microsoft Dynamics CRM: &quot;Start date/end date or billing start date/billing end date is invalid&quot;

910836 The Save and Cancel buttons may be missing and sections of the entities form may be inaccessible when you bulk-edit entities records in Microsoft Dynamics CRM 3.0

911022 You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel

911318 Error message when you try to export data to Microsoft Excel from Microsoft Dynamics CRM: &quot;Problems during load&quot;

911320 Error message when you schedule an all-day event for the last Sunday in October in Microsoft CRM 3.0: &quot;Invalid Argument&quot;

911321 The &quot;Leads&quot; dialog box does not show the closed leads that were opened last week or that were opened this week in Microsoft Dynamics CRM 3.0

911322 When you click to select &quot;Opportunities Closing Next Month&quot; in the Opportunities dialog box, the dialog box shows opportunities that have already been closed in Microsoft Dynamics CRM 3.0

911986 The Subject line of an e-mail activity may contain &quot;&amp;&quot;, &quot;&lt;&quot;, &quot;&gt;&quot;, or &quot;"&quot; in Microsoft Dynamics CRM 3.0

912153 When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name

912210 System performance decreases regardless of the file size of the dataset in Microsoft Dynamics CRM 3.0

912252 Error message when you try to delete a contact in Microsoft Dynamics CRM: &quot;An error has occurred in the script on this page&quot;

912324 Error message when you try to create an e-mail message from a template programmatically in Microsoft Dynamics CRM 3.0: &quot;Invalid Xml entity name&quot;

912815 Filter criteria in the Owner field in a custom view are replaced by &quot;Enter a value&quot; after you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0

913179 The PreUpdate callout event does not run after you make a change to an appointment in Microsoft Dynamics CRM

913418 An export of marketing list members is not filtered by the current marketing list when you use the &quot;Export to an Excel worksheet&quot; feature in Microsoft Dynamics CRM 3.0

913431 Error message when you try to receive customized error messages in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook: “Exception of type System.Web.HttpUnhandledException was thrown”

913462 An entities grid is populated slower than you expect when you move to a custom entity in Microsoft Dynamics CRM 3.0

913465 Error message when you try to create an order from a quote in Microsoft Dynamics CRM 3.0: &quot;The Microsoft CRM Server is unavailable&quot;

913541 Microsoft Dynamics CRM does not reflect Australian daylight saving time changes for the year 2006

913645 The &quot;Parent Account&quot; and &quot;Parent Customer&quot; fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0

913802 Error message in Microsoft Dynamics CRM 3.0: &quot;SQL Server timeout expired&quot;

913954 Custom fields prevent activities from being closed when you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0

914142 You do not receive a warning message when you close opportunities that have associated active or draft quotes in Microsoft Dynamics CRM

914147 The default value of the Direction property is set to Outgoing in the Fax dialog box after you change it to Incoming in Microsoft Dynamics CRM

914160 Error message when you try to merge accounts, contacts, or leads in Microsoft Dynamics CRM 3.0: &quot;The logged-on user does not have the appropriate security permissions to view these records or perform the specific action&quot;

914644 Error message when you try to view the activities for an account in Microsoft Dynamics CRM 3.0: &quot;A SQL Server error occurred&quot;

914799 Error message if you open an appointment in Microsoft Dynamics CRM 3.0: &quot;This lookup can only display one item. Lookup ID = organizer&quot;

915024 Error message when you run a report in the French version of Microsoft Dynamics CRM 3.0: &quot;The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value&quot;

915046 The &quot;DynamicEntity XML&quot; code that you create by using the Opportunity form differs from the &quot;DynamicEntity XML&quot; code that you create by using the &quot;Marketing List&quot; form in Microsoft Dynamics CRM 3.0

915409 Error message when you try to open a custom help page in Microsoft CRM 3.0: &quot;Instructions for customizing Help for a custom Entity can be found here&quot;

915412 When you try to run a report from an entities form in Microsoft Dynamics CRM 3.0, the report does not run

915413 An e-mail address is unresolved in the From field on the e-mail activity detail form in Microsoft Dynamics CRM 3.0

915445 You cannot cancel the save of an activity form by using a custom action in the OnSave event in Microsoft Dynamics CRM 3.0

915487 Error message when you try to merge records in Microsoft CRM 3.0: &quot;The logged-on user does not have sufficient privileges to perform the requested action&quot;

915488 Error messages when you try to delete a product from a revised quote in Microsoft CRM 3.0: &quot;An error has occurred in the script on this page&quot; and &quot;The record that you are requesting is currently unavailable&quot;

915757 The owner of the activity does not change to your user account when you accept an activity from a queue in Microsoft Dynamics CRM 3.0

915784 Totals in a quote do not print correctly when you use the Quote.dot template in the Microsoft Dynamics CRM client for Outlook

915799 Error message when you use the Copy Database Wizard in SQL Server 2005 to migrate the Microsoft Dynamics CRM 3.0 MSCRM database from SQL Server 2000: &quot;Setting Source Connection (Error)&quot;

915839 Contracts are not shown in the contracts-associated view for the billing account or contact in Microsoft CRM 3.0

915916 The duration value may be incorrect when you create an appointment activity record in Microsoft Dynamics CRM 3.0

916146 The Polish special &quot;S&quot; character is not typed when you press ALT GR+S in the Polish version of Microsoft Dynamics CRM 3.0

916150 Some rules to which you do not have access may be available in an entities form in Microsoft Dynamics CRM 3.0

916194 When you attach a new note or file to an entity in Microsoft Dynamics CRM 3.0, the notes grid does not update to show the new note or file

916210 Error message when you use the Microsoft CRM client for Microsoft Office Outlook to print a quote that contains only write-in products: &quot;An error has occurred. For more information, contact your system administrator. Error code: -2146822366&quot;

916629 Error message when you run a report in the Danish version of Microsoft Dynamics CRM 3.0: &quot;An Unexpected error occurred in Report Processing (rsInternalError)&quot;

916637 Error message in Microsoft Dynamics CRM 3.0 when you perform an advanced find on properties and criteria that contain special characters: &quot;An error has occurred. For more information, contact your system administrator. Error code: Not available&quot;

916770 You cannot export customizations for a custom entity in the Turkish version of Microsoft Dynamics CRM 3.0

917010 Error messages when you try to save or to close an appointment in Microsoft CRM 3.0: &quot;An error has occurred&quot; and &quot;General failure in scheduling engine&quot;

917098 You cannot rename a campaign entity or the entity attributes in Microsoft Dynamics CRM 3.0

917324 The due time is changed to 12:00 AM when you save a new follow-up task activity in the Form Assistant in Microsoft Dynamics CRM 3.0

917536 The first item in a queue is removed after you click &quot;Refresh Grid&quot; in Microsoft Dynamics CRM 3.0

917545 Error message when you try to view the service calendar in Microsoft Dynamics CRM 3.0: &quot;An unhandled exception was generated during the execution of the current web request&quot;

917602 You cannot view a sales account, a lead, or an opportunity that is owned by another user in the Turkish version of Microsoft Dynamics CRM 3.0

917674 The Mappings button is missing in the Relationship dialog box in the Turkish version of Microsoft Dynamics CRM 3.0

917822 An activity that has a due date in the past may be found when you search for upcoming activities in Microsoft Dynamics CRM 3.0

917913 The &quot;Delete&quot; button is missing when you open the queues area of the Microsoft Dynamics CRM client for Outlook

918097 Some of the values in the &quot;Created On&quot; property list may be duplicated when you use the Advanced Find feature in Microsoft CRM 3.0 to find an account

918108 Error message when you try to go offline on a laptop client computer that is running Microsoft Dynamics CRM 3.0: &quot;Failed move data for entity&quot;

918115 Error message when you try to import a customization file in Microsoft Dynamics CRM 3.0: &quot;The selected customization file does not conform to the required customization file schema&quot;

918291 When you export selected customizations in Microsoft Dynamics CRM 3.0, the customizations are not saved

918294 Some letters of the Hungarian alphabet do not appear on the alphabet bar in the Hungarian version of Microsoft Dynamics CRM 3.0

918460 Error message when you try to merge two accounts or two contacts in Microsoft Dynamics CRM 3.0: &quot;There is a problem communicating with the Microsoft CRM server&quot;

918465 You receive an error message when you try to merge accounts or contacts in Microsoft CRM 3.0

918477 The SetFocus function does not appear to work as expected in Microsoft CRM

918977 Error message when you try to import an entity in the Turkish version of Microsoft Dynamics CRM 3.0: &quot;Reason for failure is not all instances of entity name are the same&quot;

919358 The alphabet bar shows two incorrect letters in the Dutch version of Microsoft Dynamics CRM 3.0

919429 Error message when you try to search for queue items in Microsoft Dynamics CRM 3.0 by using the Advanced Find feature: &quot;The Primary Key is expected when Distinct is set to true&quot;

919534 Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook

920758 The days appear in the incorrect positions on the day label in the Turkish version of Microsoft Dynamics CRM 3.0

921654 A synchronization time value that is set in the Web client of Microsoft Dynamics CRM 3.0 overwrites a synchronization time value that is set in the Microsoft Dynamics CRM 3.0 client for Office Outlook

921890 Error message when you use the Advanced Find feature to look up Quick Campaign items in Microsoft Dynamics CRM 3.0: &quot;The root element is missing&quot;

How to obtain and then install the update rollup
The following file is available for download from the Microsoft Download Center:

Download the package now.

Release Date: November 30th, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation details
To install Update Rollup 1 for Microsoft Dynamics CRM 3.0, you must have Microsoft Dynamics CRM 3.0 installed. For more information about how to install software updates for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

839939 How to install software updates and hotfixes for Microsoft Dynamics CRM

Hotfixes and updates that you have to manually enable or configure
This update contains some hotfixes and updates that you have to manually enable or configure. For more information about these hotfixes and updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

911022 You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel

911520 E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM

912061 Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0

912153 When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name

913645 The &quot;Parent Account&quot; and &quot;Parent Customer&quot; fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0

915413 An e-mail address is unresolved in the From field on the e-mail activity detail form in Microsoft Dynamics CRM 3.0

917098 You cannot rename a campaign entity or the entity attributes in Microsoft Dynamics CRM 3.0

917545 Error message when you try to view the service calendar in Microsoft Dynamics CRM 3.0: &quot;An unhandled exception was generated during the execution of the current web request&quot;

919534 Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook

Removal information
To remove Update Rollup 1 for Microsoft Dynamics CRM 3.0, use Add or Remove Programs in Control Panel.

Restart requirement
If you are prompted, restart the computer after you install Update Rollup 1 for Microsoft Dynamics CRM 3.0.

File information
The English version of this update rollup has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Incompatibility with Windows Vista and 2007 Microsoft Office programs
Update Rollup 1 for Microsoft Dynamics CRM 3.0 does not make the Microsoft Dynamics CRM 3.0 client for Outlook compatible with Windows Vista or with 2007 Office programs. Contact technical support for Microsoft Dynamics and related products to determine whether a version of the Microsoft CRM client for Outlook is available for Windows Vista and for 2007 Office programs.

Chinese and Japanese versions
Chinese and Japanese versions of Update Rollup 1 for Microsoft Dynamics CRM 3.0 are planned. This KB will be updated when Update Rollup 1 is available for the Chinese and Japanese versions.

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Update Rollup 1 is planned for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. This KB will be updated when Update Rollup 1 is available for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

Support for exporting customizations
We do not support exporting customizations from a server that is running Update Rollup 1 for Microsoft Dynamics CRM 3.0 to a Microsoft CRM 3.0 server that does not have Update Rollup 1 installed. If you try to export customizations in this manner, you receive an error message that resembles the following error message:

The selected schema file does not conform with the requested format. There has been an error with the schema validation in line 37977, position 16.

If you want to export customizations from a server that is running Update Rollup 1, both the export server and the import server must be running Update Rollup 1 for Microsoft Dynamics CRM 3.0.

Known Issues
If you have installed a third-party program that registers the Microsoft.Crm.MetadataService.dll file to the glocal cache assembly (GAC), you may have a problem saving or updating an entity or attribute in Microsoft CRM after you install this update.

For more information about how to resolve this issue, click the following article number to view the article in the Microsoft Knowledge Base:

934690 Error message when you save or update an entity or an attribute in Microsoft Dynamics CRM 3.0: &quot;An error has occurred. For more information, contact your system administrator&quot;

