Microsoft KB Archive/833868

= Your offline files disappear on a Windows 2000-based computer =

Article ID: 833868

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you log on to your network from a Microsoft Windows 2000-based computer, the files in Offline Files disappear.



CAUSE
This problem may occur if you try to connect to your network over a remote access or a virtual private network (VPN) connection, and all the following conditions are true:
 * You use Group Policy to redirect folders from your computer to a share on your domain controller.
 * You use Group Policy to make the redirected folders Offline Files.
 * You synchronized your Offline Files while you were connected to your local area network (LAN).
 * You have an offline-enabled connection to the server share where your folders have been redirected, and all Offline Files have been cached for offline use.

This problem occurs because Windows 2000 does not detect a network connection when you connect to your network over a remote access or a VPN connection. Your connection status remains offline. When Group Policy updates, Windows 2000 receives the policy over a Lightweight Directory Access Protocol (LDAP) connection. However, Windows 2000 cannot access the Group Policy template for Offline Files over a Server Message Block (SMB) connection because the session to the domain controller is marked offline. Therefore, Group Policy does not update correctly, and Windows 2000 deletes the cached offline files.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 3

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  12-Jan-2004  22:50  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 12-Jan-2004 22:50  5.0.2195.6882     222,992  Gdi32.dll 12-Jan-2004 22:50  5.0.2195.6886     711,440  Kernel32.dll 12-Jan-2004 22:50  5.0.2195.6824      54,032  Mpr.dll 12-Jan-2004 22:50  5.0.2195.6883     334,096  Msgina.dll 12-Jan-2004 22:50  5.0.2195.6882      90,232  Rdpwd.sys 09-Jan-2004 01:41  5.0.2195.6888   5,854,720  Sp3res.dll 12-Jan-2004 22:50  5.0.2195.6882     380,176  User32.dll 12-Jan-2004 22:50  5.0.2195.6890     391,952  Userenv.dll 19-Dec-2003 00:13  5.0.2195.6886   1,630,192  Win32k.sys 11-Nov-2003 00:29  5.0.2195.6873     182,032  Winlogon.exe 12-Jan-2004 22:50  5.0.2195.6884     243,984  Winsrv.dll 12-Jan-2004 22:50  5.0.2195.6886     711,440  Kernel32.dll 19-Dec-2003 00:13  5.0.2195.6886   1,630,192  Win32k.sys 12-Jan-2004 22:50  5.0.2195.6884     243,984  Winsrv.dll 12-Jan-2004 22:58                     11,812  Kb833868.cat



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about accessing offline files over a remote access or VPN connection, click the following article number to view the article in the Microsoft Knowledge Base:

290523 Only the offline files are displayed when you use a remote access or virtual private network connection

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB833868

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