Microsoft KB Archive/814626

= MOM Server Is Unstable After You Install Office XP =

Article ID: 814626

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1
 * Microsoft Office XP Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2002 Service Pack 1 (SP-1)
 * Microsoft Outlook 2002 Service Pack 2

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SYMPTOMS
After you install Microsoft Office XP onto a Microsoft Operations Manager (MOM) server, any of the following symptoms may occur:  You may receive many &quot;Access Denied&quot; error messages. The OnePoint service does not stay in a Started state for more than 90-120 seconds. The OnePoint service may log error message 7031 or error message 7011 in the Application Event Viewer. The MOM console or MOM server may stop responding. The following events may be logged in the Application Event Viewer (Event ID 7031):

The OnePoint service terminated unexpectedly. It has done this XX time(s). The following corrective action will be taken in XXXX milliseconds: No action.

or (Event ID 7011):

Timeout (30000 milliseconds) waiting for a transaction response from the service.

 Access violations may occur when MOM tries Messaging Application Programming Interface (MAPI) mail responses.  Only the following two events are logged to the All Windows NT Events container. Other events are no longer recorded. Event Type: Error Event Source: OnePoint Operations Event Category: None Event ID: 9015 Date: 10/1/2002 Time: 9:41:46 PM User: DODEKANESE\consolidator-service Computer: SAMOS Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.

Thread Id: 0xa7c Thread Name: Spyros Monitoring Group:ConsResp2684 Exception code: 0x00000000c0000005 Exception description: Access Violation Exception address: 35602224 Exception flags: 0x0 And  Event Type: Information Event Source: MSSQLSERVER Event Category: (2) Event ID: 17052 Date: 9/29/2002 Time: 2:45:02 AM User: DODEKANESE\sqlservice Computer: SAMOS Description: Error: 50000, Severity: 0, State: 1 OnePoint Free Data Space Percentage: 66.5479 Data: 0000: 50 c3 00 00 00 00 00 00 PÃ...... 0008: 06 00 00 00 53 00 41 00 ....S.A. 0010: 4d 00 4f 00 53 00 00 00 M.O.S... 0018: 09 00 00 00 4f 00 6e 00 ....O.n. 0020: 65 00 50 00 6f 00 69 00 e.P.o.i. 0028: 6e 00 74 00 00 00 n.t... </ul>

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CAUSE
This problem occurs because of a problem in the Microsoft Exchange client installed from Office XP.

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RESOLUTION
To resolve this problem, obtain the fix documented that is described in Microsoft Knowledge Base article Q329295.

For more information about this fix, click the following article number to view the article in the Microsoft Knowledge Base:

329295 OL2002: The Program That Creates or Configures MAPI Profiles Programmatically Quits Unexpectedly

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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WORKAROUND
To work around this problem, remove Office XP and replace it with Microsoft Office 2000 SR-1. To do this, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Select Microsoft Office XP, and then click Remove.
 * 4) Insert your Office 2000 CD.
 * 5) Apply the latest Service Pack for Office 2000.

For more information about how to obtain the latest service pack for Office 2000, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

Keywords: kberrmsg kbfix kbbug KB814626

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