Microsoft KB Archive/886902

= The CCM component in Systems Management Server 2003 tries to install the Advanced Client on 64-bit versions of Windows even though the Advanced Client is already installed =

Article ID: 886902

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
The Client Configuration Manager (CCM) component in Microsoft Systems Management Server (SMS) 2003 tries to install the Advanced Client software on client computers that are running the 64-bit version of Microsoft Windows Server 2003 or of Microsoft Windows XP. The CCM component does this even though the Advanced Client software is already installed on these client computers. In this scenario, the following is logged in the SMS\Logs\ccm.log file, where  is the name of the client computer:

Unable to retrieve the mobile client version from machine &quot; &quot;.

Client type to be installed on : Advanced client

This problem does not occur when the Advanced Client is installed on a 32-bit version of Windows.



CAUSE
This problem occurs because the CCM component does not recognize the Advanced Client software that is already installed on the client computers in this scenario. Advanced Client registry keys are stored in the Windows-32-on-Windows-64 (WOW64) subsystem registry keys on computers that are running the 64-bit version of Windows Server 2003 or of Windows XP. When a remote 32-bit program, such as the CCM component, tries to access the client's registry, the registry read requests are not redirected to the WOW64 subsystem keys of the client's registry. Therefore, the CCM component incorrectly tries to read the 64-bit registry keys instead of the WOW64 subsystem registry keys.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have SMS 2003 Service Pack 1 (SP1) installed to install this hotfix.

Restart requirement
This hotfix will stop and then restart the following services:
 * SMS_SITE_COMPONENT_MANAGER
 * SMS_EXECUTIVE
 * SMS_SQL_MONITOR

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name 25-Oct-2004 09:10  2.50.3174.1139    237,568  Ccm.dll

The SMS 2003 International Client Pack (ICP) 1 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name 25-Oct-2004 09:10  2.50.3174.1139    237,568  Ccm.dll

The SMS 2003 International Client Pack (ICP) 2 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name 25-Oct-2004 09:10  2.50.3174.1139    237,568  Ccm.dll

Hofix installation information
To install this hotfix, follow these steps on each SMS 2003 site server in your hierarchy:
 * 1) Copy the SMS2003-SP1-KB886902-X86-ENU.exe file to a local folder on the site server or to a shared network folder.
 * 2) Double-click SMS2003-SP1-KB886902-X86-ENU.exe to start the hotfix installation wizard.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbsmsinstall kbsmsclients kbsms2003spfix kbsms2003bug kbclient kberrmsg kbsetup kbinterop kbfix KB886902

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