Microsoft KB Archive/320716

= WD2002: Word Does Not Recognize DontTrustInstalledFiles Security Policy in HKLM Registry Key =

Article ID: 320716

Article Last Modified on 7/27/2006

-

APPLIES TO


 * Microsoft Word 2002 Standard Edition

-



This article was previously published under Q320716



SYMPTOMS
Microsoft Word 2002 does not recognize the following machine policy:

Word: Trust all installed add-ins and templates



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name -  24-APR-2002  21:14               5,615,144  Winword.msp 24-APR-2002 21:39               5,619,736  Winword_Admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version      Size        File name 24-APR-2002 10:45  10.0.4016.0  10,582,344  Winword.exe



WORKAROUND
To work around this problem, apply the user policy in the Word10.adm file, instead of the machine policy. The user policy has the same effect; however, you must apply the policy to the targeted group of users instead of the targeted group of computers.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When you use the Office10.adm file and turn on the following policy

Word: Trust all installed add-ins and templates

the DontTrustInstalledFiles registry entry is assigned a value of 0. This entry is located under the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Office\10.0\Word\Security

This setting enables macros that are in installed documents and templates. The problem occurs when Word 2002 does not recognize this setting.

Additional query words: honor

Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbhotfixserver KB320716

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.