Microsoft KB Archive/822911

= E-mail messages that are sent from your Exchange Server 5.5 mailbox to a specific Exchange 2000 recipient in a different site are not delivered =

Article ID: 822911

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
When you send outgoing e-mail messages from a Microsoft Exchange Server 5.5 mailbox to a recipient whose mailbox is stored on a Microsoft Exchange 2000 Server computer in a different site, the e-mail messages are not delivered. You do not receive a non-delivery report (NDR), and you cannot locate the e-mail message in the message transfer agent (MTA) mail queues.



CAUSE
This problem occurs when the recipient has an X.400 proxy address that contains incomplete personal attributes. Specifically, this problem occurs when the X.400 proxy address contains personal attributes, such as a specific name or initials, but it does not include a surname. If the surname is missing from the X.400 proxy address where other personal attributes are provided, the X.400 proxy address is not valid. Exchange Server 5.5 cannot process e-mail messages to an address that is not valid. The Exchange Server 5.5 MTA should return the e-mail message to the sender as undeliverable, but it does not.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must be running Microsoft Exchange Server 5.5 Service Pack 4.

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange System Attendant and all dependent services are automatically stopped and then restarted during the installation process.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date        Time   Version         Size       File name ---  01-Aug-2001  18:02                     41,325  Dbserver.sch 16-Sep-2002 16:49                     88,248  Dsadap.xv2 16-Sep-2002 16:49                     33,049  Edi.xv2 18-Aug-2003 21:33  5.5.2657.61     1,941,776  Emsmta.exe 18-Aug-2003 21:23  5.5.2657.61        69,904  Ems_rid.dll 13-Jun-2001 18:05                    133,435  Infoplog.cfg 18-Aug-2003 21:23  5.5.2657.61        19,728  Maxapia.dll 18-Aug-2003 21:23  5.5.2657.61        12,048  Maxapiv1.dll 18-Aug-2003 21:35  5.5.2657.61       167,184  Mtacheck.exe 18-Aug-2003 21:23  5.5.2657.61       743,696  Mtamsg.dll 18-Aug-2003 21:23  5.5.2657.61        16,656  Mtaperf.dll 18-Aug-2003 21:23  5.5.2657.61        16,656  Mtxapia.dll 18-Aug-2003 21:23  5.5.2657.61        11,536  Mtxapiv1.dll 13-Jun-2001 18:06                     50,789  P2.xv2 17-Sep-2001 19:45                     14,002  P42.tpl 16-Sep-2002 16:49                     41,222  P772.tpl 16-Sep-2002 16:49                      9,028  P772.xv2 29-Aug-2001 19:16                     23,350  Rdi.xv2 19-Aug-2003 20:55                    319,488  Uninst.exe 18-Aug-2003 21:23  5.5.2657.61       322,320  X400om.dll 18-Aug-2003 21:23  5.5.2657.61        40,208  X400omv1.dll 16-Sep-2002 16:49                     31,276  X500dap.tpl



WORKAROUND
To work around this problem, make sure that the there is a valid surname in the recipient's X.400 proxy address.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix may enable Exchange Server 5.5 to deliver the e-mail message to the recipient if the recipient is in the same Exchange organization. However, the hotfix does not resolve the problem in every case where the recipient's X.400 proxy address is missing personal attributes, such as a surname. This hotfix does enable Exchange Server 5.5 to generate an NDR if the e-mail message cannot be delivered within the organization, or if the recipient is outside the Exchange organization. We recommend that you correct the X.400 proxy address for each user who has personal attributes that are incomplete.

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Keywords: kbhotfixserver kbqfe kbexchange550presp5fix kbbug kbfix kbqfe KB822911

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