Microsoft KB Archive/831693

= Video Capture Program Preview Stops Displaying Video After Several Seconds =

PSS ID Number: 831693

Article Last Modified on 12/1/2003

-

The information in this article applies to:


 * Microsoft Windows XP Home Edition SP1
 * Microsoft Windows XP Professional SP1

-





SYMPTOMS
When you use a video capture program (such as Microsoft Windows Movie Maker), the preview window may stop displaying video after several seconds.



CAUSE
This problem may occur if you use the video capture program with Microsoft Windows XP Service Pack 1 (SP1) and with Microsoft DirectX 9.0b. The problem occurs because of a bug in the Microsoft DirectShow Smart Tee downstream filter; therefore, the problem may occur with any video capture program that uses the Smart Tee filter in DirectX 9.0b.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 27-Oct-2003 23:13  6.5.2600.2026  260,608  Qcap.dll 31-Oct-2003 19:29                  61,440  Custdll.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about DirectX and DirectShow, visit the following Microsoft Web sites:

http://www.microsoft.com/Developer/PRODINFO/directx/dxm/ http://www.microsoft.com/windows/directx/default.aspx

For additional information about the Smart Tee filter and other DirectShow filters, visit the following Microsoft Web site:

http://www.microsoft.com/Developer/PRODINFO/directx/dxm/help/ds/filtsamp/ds_Filters_intro.htm

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Additional query words: netshow ULead Pinnacle WME DV

Keywords: kbQFE kbWinXPpreSP2fix kbfix kbbug KB831693

Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPHomeSP1 kbWinXPPro kbWinXPProSearch kbWinXPProSP1 kbWinXPSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.