Microsoft KB Archive/942422

= An e-mail message is undeliverable when you send the e-mail message to a Microsoft Dynamics CRM 3.0 ABP contact =

Article ID: 942422

Article Last Modified on 1/3/2008

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario. You run the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. When you use Microsoft Office Outlook 2003 to send an e-mail message to a Microsoft Dynamics CRM address book provider (ABP) contact, the e-mail message is undeliverable. When this problem occurs, you receive an e-mail message that contains the following message:

Your message did not reach some or all of the intended recipients.

This problem occurs if the following conditions are true:  You have installed hotfix 924079. For more information about hotfix 924079, click the following article number to view the article in the Microsoft Knowledge Base:

924079 The Microsoft Dynamics CRM records for e-mail recipients that you selected in the automatic suggestion cache are deleted when you send an e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook

 The e-mail message contains a contact that is listed in the .nk2 cache file.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites
To apply this hotfix, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB942422$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsemail kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB942422

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