Microsoft KB Archive/326454

= BUG: MDM Agent System Does Not Turn Off When a Shutdown Job Is Performed =

Article ID: 326454

Article Last Modified on 10/19/2005

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APPLIES TO


 * Microsoft Server Appliance Kit (SAK) Add On Pack Version 2.0

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This article was previously published under Q326454



SYMPTOMS
When a Shutdown Job is performed on the Multiple Device Manager (MDM) controller, the agent system does not turn off. Instead, the agent system stops at the &quot;It is now safe to turn off your computer&quot; message.



CAUSE
The agent uses the InitiateSystemShutdown application programming interface (API) for the shutdown job. InitiateSystemShutdown does not completely power off a computer that is running Microsoft Windows 2000.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version      Size        File name -  JUL-10-2002  10:38a               73,728      SAAgent.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: SAK Agent Shutdown

Keywords: kbbug kbfix kbqfe kbhotfixserver KB326454

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