Microsoft KB Archive/911986

= The Subject line of an e-mail activity may contain &quot;&amp;&quot;, &quot;&lt;&quot;, &quot;&gt;&quot;, or &quot;"&quot; in Microsoft Dynamics CRM 3.0 =

Article ID: 911986

Article Last Modified on 9/19/2007

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APPLIES TO

 Microsoft Dynamics CRM 3.0 Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Microsoft CRM client for Microsoft Office Outlook, when used with:  Microsoft Dynamics CRM 3.0

 Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers 

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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SYMPTOMS
You add a data field to the Subject line of an e-mail template in Microsoft Dynamics CRM 3.0. If you apply the template to an e-mail activity, the Subject line may show one or more of the following items:
 * &amp;
 * &lt;
 * &gt;

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CAUSE
This issue may occur when the text that is to be displayed on the Subject line of the e-mail activity contains any one of the following characters:
 * Ampersand (&)
 * Less than (<)
 * Greater than (>)
 * Quotation mark (&quot;)

For example, if you add the Account Name data field to the Subject line of an e-mail template and you create an e-mail activity for ABC & Company, the Subject line will contain the following text:

ABC &amp; Company

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RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

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MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver kbmbsemail KB911986

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