Microsoft KB Archive/246911

= Error Message: "?V?V?A?V" Occurs when Installing SP3 on Windows 95 or Windows 98 =

Article ID: 246911

Article Last Modified on 10/28/2002

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APPLIES TO


 * Microsoft Site Server 3.0 Standard Edition

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This article was previously published under Q246911



SYMPTOMS
When installing Site Server 3.0 Service Pack 3 on a computer running Windows 98 that has the Site Server 3.0 Tools installed, the following error message is displayed:

?V?V?A?V?V?V??

On Windows 95, the error message is:

?V?V?A?V



WORKAROUND
Do not upgrade to Service Pack 3; run Service Pack 2 instead.



STATUS


Verifying that Service Pack 3 Installation Failed
To determine if Service Pack 3 was successfully installed, check if the following Registry key has been created:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Site Server\SP3\Components

If this registry key has not been created, then the installation failed.

NOTE: The Service Pack 3 Setup program creates a different Registry key than previous service packs. Previous service packs created one of the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Site Server\3.0\Hotfix\Site Server 3.0 Service Pack 1 -or- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Site Server\3.0\Hotfix\Site Server 3.0 Service Pack 2

Steps to Reproduce this Behavior

 * 1) Install Site Server tools on a computer with Windows 95 or 98.
 * 2) Install Internet Explorer 4.01 and Microsoft Data Access Tools (MDAC)(required for Site Server Tools).
 * 3) Install Site Server Tools, with Microsoft SQL Server support for Usage Analysis (UA).
 * 4) Use Report Writer to run a test report. Note that it works properly.
 * 5) Install Service Pack for Site Server 3.0.
 * 6) Use Report Writer to run a test report. Note that it also works properly.
 * 7) Install Service Pack 2 for Site Server 3.0.
 * 8) Use Report Writer to run a test report. Note that it also works properly.
 * 9) Attempt to install Service Pack 3. Note that installation fails, displaying an error message.

Additional query words: VVAV VVAVVVn~ VVAVVVn setup set up ss3 ss

Keywords: kbbug kbfaq kbpending KB246911

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