Microsoft KB Archive/156472

= Incorrect Error on Dial-In Only Server =

Article ID: 156472

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q156472



SYMPTOMS
The following error message can appear on a dial-in only RAS server:

The xxxx protocol can not be selected because it is not installed or it is disabled for Remote Access. To change, in Control Panel start Network, choose Services page, Remote Access Properties, and press the Network button.

This error message is incorrect.



CAUSE
If you configure a RAS server for dial-in only, start Dial-Up Networking (to dial out), and select a protocol under the server tab (independent of the dial-up server type chosen), you get an error message incorrectly saying that you don't have the protocol installed or you don't have the protocol enabled for RAS.

Because dial-out is disabled on the computer, the error message should be something like the following (which you might see if the Dial-Up Networking tool is started from Accessories):

This server is configured to be a dial-in only server. You cannot use phone book to configure dial-out options. Please contact your administrator for more information.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here as it becomes available.

Additional query words: prodnt RAS

Keywords: kbnetwork kbsetup KB156472

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