Microsoft KB Archive/834937

= Programs take longer than expected to start in Windows XP =

Article ID: 834937

Article Last Modified on 5/17/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
When you start a program in Microsoft Windows XP, the program may take longer than expected to start.



CAUSE
This problem occurs when you turn on client-side caching in Windows XP, and the program that you start accesses a mapped drive that has been cached offline by client-side caching.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
Date        Time   Version            Size    File name -- 21-Jan-2004 01:44  5.1.2600.1334      92,160  Cscdll.dll 20-Jan-2004 23:14  5.1.2600.1334     403,456  Mrxsmb.sys 20-Jan-2004 23:14  5.1.2600.1334     156,672  Rdbss.sys

Windows XP 64-Bit Edition Version 2003
Date        Time   Version            Size    File name     Platform - 20-Jan-2004 23:56  5.1.2600.1334     235,520  Cscdll.dll     IA-64 20-Jan-2004 23:14  5.1.2600.1334   1,267,200  Mrxsmb.sys 20-Jan-2004 23:14  5.1.2600.1334     494,976  Rdbss.sys 21-Jan-2004 01:44  5.1.2600.1334      92,160  Wcscdll.dll    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: csc

Keywords: kbbug kbfix kbcaching kbqfe kbwinxpsp2fix kbwinxppresp2fix kbwinxp64bit2003presp1fix kbhotfixserver KB834937

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