Microsoft KB Archive/839540

= Stop error 0x0000007f EXCEPTION_DOUBLE_FAULT occurs in Windows 2000 Server =

Article ID: 839540

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
Microsoft Windows 2000 Server may stop unexpectedly, and you may receive an error message that is similar to the following:

Stop: 0x0000007f (00000008, 00000000, 00000000, 00000000) EXCEPTION_DOUBLE_FAULT



CAUSE
This problem may occur if the Srv.sys driver enters into a recursive loop when the driver tries to flush files. The recursive loop occurs because the driver does not have write access to the files.

Srv.sys is a file system driver that handles the interaction with the lower levels of the protocol stack. The driver interacts directly with various file system devices to satisfy command requests, such as file read and write requests.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  28-Apr-2004  20:12  5.0.2195.6926     238,352  Srv.sys 19-Jun-2003 20:05  5.0.2195.6697      83,728  Srvsvc.dll 28-Apr-2004 20:34                      7,640  Kb839540.cat



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB839540

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