Microsoft KB Archive/149545

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Err Msg: The Mail Headers Could Not Be Displayed

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Q149545

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you click Remote Mail on the Tools menu in Microsoft Exchange, you may receive either of the following error messages:

- The mail headers could not be displayed. Internal MAPI error while establishing remote interface MAPI 1.0 - 839 - [80004005]

- The item could not be displayed. The action could not be completed. Microsoft Exchange Client - 9997 - [80070005]

CAUSE
These errors can occur if your computer name contains the "@" character. The first error message occurs when you try to use the Remote Mail feature in Microsoft Exchange. The second error message occurs when you send a message with the The Microsoft Network Online Service information service installed in your default profile.

RESOLUTION
Remove the "@" character from your computer name. To do so, follow these steps:


 * 1) In Control Panel, double-click Network.
 * 2) Click the Identification tab.
 * 3) Change the computer name so that it does not contain the "@" character, and then click OK.
 * 4) When you are prompted to restart your computer, do so.

Keywords : win95

Issue type :

Technology : kbWin95search kbWin95