Microsoft KB Archive/320259

= Critical Update Is Available for Windows Messenger 4.6 =

Article ID: 320259

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows Messenger 4.0
 * Microsoft Windows Messenger 4.5
 * Microsoft Windows Messenger 4.6

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This article was previously published under Q320259



SYMPTOMS
Windows Messenger may repeatedly try to log on to the Microsoft .NET Messenger Service in the background, and when Windows Messenger cannot log on, no error messages are generated.



CAUSE
This problem may occur if Windows Messenger tries to log on to the .NET Messenger Service by using an incorrect password that was saved. For example, this may occur if you click the Sign me in automatically option when you log on to .NET Messenger Service with Windows Messenger and then change your password on the Passport Web site.



RESOLUTION
To resolve this problem, upgrade to Windows Messenger version 4.6.0077 from one of the following Microsoft Web sites:

http://messenger.microsoft.com/

http://windowsupdate.microsoft.com

This update is located in the Critical Updates section of the Windows Update Web site as &quot;Windows Messenger 4.6 Connectivity Update.&quot;

This update addresses several security and service reliability issues in Windows Messenger 4.6. To improve connectivity and system performance, even if you do not use Windows Messenger, Microsoft recommends that you install this update.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbenv kbfix KB320259

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