Microsoft KB Archive/296879

= XFOR: Sent Messages Appear in the Internet Mail Service Queue and Event ID 3038 Occurs =

Article ID: 296879

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q296879



SYMPTOMS
When you examine the Outbound Awaiting Conversion queue of the Internet Mail Service, messages that are already sent may still appear in the queue.

Also, the application event log reports the following event:

Event ID: 3038

Source: MSExchangeIMC

Description: An attempt to remove processed messages from the outbound store queue has failed. The removal will be retried later. If the messages are not removed before the service is shutdown, the mail will be resent at service startup causing duplicate mail.

You may also find that messages are sent more than once to recipients who are not within the Exchange organization.



CAUSE
This behavior can occur if there is corruption on a folder level in the Internet Mail Connector (IMC) mailbox.



RESOLUTION
To resolve this behavior, recreate the Internet Mail Service:
 * 1) Delete the Internet Mail Service, and then recreate the In and Out folders in the Imcdata folder.
 * 2) Defragment the information store.
 * 3) Recreate the Internet Mail Service, and then check the mail flow.



MORE INFORMATION
This behavior has been observed when the Exchange Server computer uses Network Associates' GroupShield Exchange 4.0.4. You may need to change GroupShield's scanning settings:
 * 1) As an Exchange Administrator, go to the GroupShield properties.
 * 2) Click the On-Access(Mailboxes) tab, and then click Exclusion List.
 * 3) Add the IMS mailbox.

Alternatively, you can upgrade to GroupShield Exchange 4.5, which by default scans the correct API mode.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Network Associates' McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbprb KB296879

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