Microsoft KB Archive/123110

= Err Msg: Unknown Firmware Error with Archive 5580 Tape Drive =

Article ID: 123110

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q123110



SYMPTOMS
When you use the Windows NT Backup program (NTBACKUP.EXE) in Windows NT with an Archive 5580 tape unit, the following message may appear when you attempt to initialize and format a tape and the attempt may fail:

Unknown firmware error.



CAUSE
This problem occurs if the Archive 5580 tape unit you are using has a serial number that starts with the letters AAA or BBB. These two tape unit models are not compatible with Windows NT, even though the Archive 5580 tape unit is listed in the Windows NT Hardware Compatibility List (HCL). Only the model with a serial number that starts with the letters CCC works with the Windows NT Backup program.



RESOLUTION
Obtain the latest firmware from your tape unit vendor that starts with the letters CCC (for example, serial number CCC60612). For more information, call Archive Corporation at (714) 641-0279.

The Archive 5580 tape units are manufactured by Archive Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt 1540CF

Keywords: KB123110

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