Microsoft KB Archive/197412

= Err Msg: An Unknown Error Has Occurred While Initializing... =

Article ID: 197412

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 97 Deluxe Edition
 * Microsoft Encarta Encyclopedia 97 Standard Edition

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This article was previously published under Q197412



SYMPTOMS
When you attempt to start Microsoft Encarta 97 Encyclopedia after you upgrade Microsoft Windows for Workgroups 3.11 to Microsoft Windows 95/98, you may receive the following error message:

An unknown error has occurred while initializing Encarta Encyclopedia Please restart Windows and try again. If you still have a problem, run Setup again from the CD-ROM.



CAUSE
This behavior can occur because Encarta 97 Encyclopedia Setup installs different versions of Encarta Encyclopedia depending upon the operating system installed in your computer.



RESOLUTION
To resolve this issue, reinstall Encarta 97 Encyclopedia. To do this, follow these steps:

 Insert the Encarta 97 Encyclopedia CD 1 CD-ROM into your CD-ROM drive.

NOTE: If you have the Standard edition of Encarta 97 Encyclopedia, there is only one Encarta CD-ROM.

If Encarta 97 Encylopedia Setup does not start automatically, follow these steps:

 Click Start, and then click Run.  In the Open box, type the following line, and then click OK         :\setup.exe where is the drive letter of your CD-ROM drive.   Follow the instructions on the screen to reinstall Encarta 97 Encyclopedia.</ol>

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MORE INFORMATION
Windows for Workgroups 3.11, a 16-bit operating system, requires a different version of Encarta than Windows 95/98, a 32-bit operating system.

Additional query words: multi multi-media media mm win95x win98x

Keywords: kbenv kberrmsg kbprb KB197412

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