Microsoft KB Archive/824108

= Cannot Generate Some HTML Reports =

Article ID: 824108

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
When you use Microsoft Operations Manager (MOM) 2000 Reporting to generate HTML reports, some reports may not generate data for the Reporting Web Console. No error is reported. You may experience this problem with any of the following reports:
 * AD_Domain_Controller_Memory_Capacity_Planning_by_Peak_Hours
 * AD_Domain_Controller_Processor_Capacity_Planning_by_Peak_Hours
 * AD_Machine_Account_Authentication_Failures_By_Repeat_Count
 * Mail_Delivered_-_Top_100_Recipient_Mailboxes_by_Count
 * SQL_Server_Distribution_Replication_Performance_Analysis
 * SQL_Server_Logreader_Replication_Performance_Analysis
 * SQL_Server_User_Connections_Capacity_Planning_by_Peak_Hours



CAUSE
This problem may occur if you install MOM 2000 to the default installation folder. By default, MOM 2000 installs to the \Program Files\Microsoft Operations Manager 2000 folder, where   is the drive where MOM 2000 is installed.

MOM Reporting uses the Microsoft Snapshot viewer to create reports in the \Event\Reports\  folder, where   is the folder where MOM 2000 is installed and   is the name of the generated report.

By default, the path where the report is saved is too long for the Microsoft Snapshot viewer to process. Therefore, the Microsoft Snapshot viewer cannot create the Data.snp file in the report folder.



WORKAROUND
To work around this problem, enter the 8.3 path in the MOM Reporting user interface to the folder where the HTML reports are saved. As a result, the Microsoft Snapshot viewer can create the report correctly. To enter the 8.3 path name in the MOM Reporting user interface, follow these steps:  Click Start, point to Programs, point to Microsoft Operations Manager, and then click MOM Reporting. Click Start, click Run, and then type:

cmd

 Click OK. Change to the drive where MOM 2000 is installed. At the command prompt, type :

DIR /X

 Press ENTER.</li> Note the 8.3 short path name for the Program Files folder. Typically, the path is PROGRA~1.</li> At the command prompt, type the following command, followed by the 8.3 folder name you noted in Step 7:

DIR /X

For example, type:

DIR /X PROGRA~1

</li> Press ENTER.</li> Note the 8.3 short path name for the Microsoft Operations Manager 2000 folder.</li> In the MOM Reporting UI, click File, and then click HTML Properties.</li> Change the HTML output root directory (Required): value. To do so, replace the folder names with the 8.3 representation that you noted in Step 7 and Step 10.</li>  Change the HTML template file (Optional): value. To do so, replacing the folder names with the 8.3 representation that you noted in Step 7 and Step 10. The two changed values should look similar to the following value: <pre class="fixed_text">D:\PROGRA~1\MI45BFBF~1\Event\Reports D:\PROGRA~1\MI45BFBF~1\Event\Reports\MSRept.html </li> On the HTML Properties dialog box, click OK.

The folder values are stored as defaults inside the Reporting database.</li> Run the report again.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbusage kbnofix kbbug KB824108

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