Microsoft KB Archive/312854

= HOW TO: Verify the Exchange System Manager Communication in Exchange 2000 Server =

Article ID: 312854

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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This article was previously published under Q312854



IN THIS TASK
SUMMARY
 * Requirements
 * Verify the Exchange System Manager Communication



SUMMARY
This step-by-step article describes how to find out when and why the Exchange System Manager is communicating with Exchange 2000 Server components or Exchange Server 2003 components.

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Requirements

 * Log on as Administrator.

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Verify the Exchange System Manager Communication

 * 1) To start a command prompt, click Start, click Run, type cmd in the Run dialog box, and then click OK.
 * 2) To stop all IIS services, type the command iisreset /stop, and then press ENTER.
 * 3) To stop all Exchange 2000 or Exchange 2003 services, type the command net stop msexchangesa /y, and then press ENTER.
 * 4) To start the Exchange System Manager, click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
 * 5) Expand the Servers container, expand your server, expand Protocols, and then click the protocol you are interested in, SMTP for example.
 * 6) Open the container Default SMTP Virtual Server. A red indicator means you that communication with IIS is not possible at this time.
 * 7) Under Default SMTP Virtual Server, click Queues. An Exchange System Manager warning informs you that the Queue Viewer is unable to retrieve an interface to the queues.
 * 8) Under Protocols, click the container First Storage Group. In the Exchange System Manager message that the Microsoft Exchange Information Store service needs to be running, click OK.
 * 9) Attempt to open the Public Folders container under Folders, and note the Exchange System Manager error message that an operation failed. Click OK.
 * 10) Right-click the server node and then click Properties to receive another Exchange System Manager warning you that communication with the SA service is impossible. Click OK.
 * 11) In the server Properties dialog box, note that the field Domain Controller Used by Services on This Server remains empty, and then click OK.
 * 12) Quit Exchange System Manager, switch back to the command prompt, type iisreset /start to start all services again, and then optionally repeat steps 4 to 10.

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Keywords: kbhowtomaster KB312854

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