Microsoft KB Archive/923554

= The Asr_fmt.exe process crashes during an Automated System Recovery (ASR) backup of a cluster node on a Windows Server 2003 SP1-based computer =

Article ID: 923554

Article Last Modified on 10/11/2007

-

APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Standard x64 Edition

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul> </li></ul>

-

<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
On a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer, the Asr_fmt.exe process crashes during an Automated System Recovery (ASR) backup of a cluster node.

<div class="cause_section">

CAUSE
This problem occurs when the Ntbackup.exe utility's ASR Wizard calls the Asr_fmt.exe process.

Note This problem also occurs when third-party backup utilities call the Asr_fmt.exe process.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must have Windows Server 2003 SP1 installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 SP1, x86-based versions

Windows Server 2003 SP1, x64-based versions

Windows Server 2003 SP1, Itanium-based versions

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: AV C0000005

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB923554

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.