Microsoft KB Archive/818888

= &quot;Access Violation (0xC0000005)&quot; error message occurs when you quit Disk Defragmenter =

Article ID: 818888

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
After you use the Disk Defragmenter tool to analyze or to defragment your hard disk and then you quit Disk Defragmenter, you receive an access violation error message that is similar to the following:

An application error has occurred and an application error log is being generated.

Exception: access violation (0xC0000005), Address:



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time   Version        Size     File name --  2003/05/05  19:53  5.0.2195.6743  109,328  Dfrgui.dll Note Because of file dependencies, this hotfix requires Windows 2000 Service Pack 3 (SP3).



WORKAROUND
To use the Disk Defragmenter tool to work around this problem, follow these steps:
 * 1) To start the Defragmentation tool, right-click My Computer, and then click Manage.
 * 2) Click on Disk Management, and then click Disk Defragmenter.
 * 3) Select a volume to defragment, and then click the Defragment button.
 * 4) After the Defragmentation Completed dialog box is displayed, click the Close button.
 * 5) Wait until the Analysis and Defragmentation displays are updated and the volume is enumerated. You may see a Resizing the color image message as the displays are being updated.
 * 6) Exit the Defragmentation tool.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about how to obtain the latest Windows 2000 Service Pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB818888

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