Microsoft KB Archive/937576

= The fax message cannot be sent when you try to send a fax message by using an Outlook Web Access 2003 client on which an S/MIME control is installed =

Article ID: 937576

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
Consider the following scenario:  You use a mail server that is running Microsoft Exchange Server 2003. You install an S/MIME control on a client computer that is running Microsoft Office Outlook Web Access 2003. You input the following recipient address to try to send a fax message by using Outlook Web Access 2003:

FAX:

Note In this example,  is a placeholder for the fax number.

In this scenario, the fax message cannot be sent.



CAUSE
This problem occurs because the recipient address cannot be accepted as a valid address. Therefore, the fax message cannot be sent.



WORKAROUND
To work around this problem, use one of the following methods:  Have the administrator create contact objects for any fax address. Uninstall the S/MIME control from the Outlook Web Access 2003 clients. Use a specific encapsulation scheme to encapsulate the address in SMTP format.

For example, a fax gateway is installed on an Exchange Server computer. This computer uses the &quot;FAX&quot; type for addresses, and it uses the &quot;contoso.com&quot; routing domain. The address is a 4-digit fax number.

In this example, the encapsulated address appears as follows:

IMCEAFAX-1234@contoso.com

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbprb kbexpertisebeginner kbtshoot KB937576

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