Microsoft KB Archive/175914

= Microsoft Knowledge Base =

Computer Hangs When You Start V-Chat on The Microsoft Network
Last reviewed: October 29, 1997

Article ID: Q175914

The information in this article applies to:


 * The Microsoft Network, versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you attempt to start V-Chat on MSN, The Microsoft Network, V-Chat or your computer may stop responding (hang).

CAUSE
You may be using an outdated or incompatible ATI Mach64 display driver.

RESOLUTION
To resolve this problem, download and install version 2.08 of the ATI Mach64 display driver. You can obtain this updated display driver from the ATI site on the World Wide Web.

MORE INFORMATION
To determine which display adapter you are using, use the following steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) Click Change Display Type.

The display adapter you are using is shown under Adapter Type.

Some ATI display adapters that use Mach64 display drivers are:


 * ATI Graphics Pro Turbo
 * ATI Graphics Pro Turbo (PCI)
 * ATI Graphics XPression
 * ATI WinBoost
 * ATI WinTurbo

The third-party products discussed in this article are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.