Microsoft KB Archive/888730

= Support boundaries for pre-release versions of the x64-based versions of Windows Server 2003 and Windows XP Professional =

PSS ID Number: 888730

Article Last Modified on 4/14/2005

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The information in this article applies to:


 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows XP Professional x64 Edition

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INTRODUCTION
This article discusses the support boundaries for pre-release versions of the following products:
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows XP Professional x64 Edition



MORE INFORMATION
Telephone support is available for certain customers who are evaluating the pre-release versions of the operating systems that are described earlier in this article. Customers who participate in a Technology Adoption Program (TAP) can open a support incident by contacting the program manager of the TAP. The customer request is put in the appropriate support queue, where the customer obtains assistance from a Microsoft Product Support Services (PSS) support professional in the Bronze queue.

Premier Support customers who are not TAP participants are not eligible for telephone support for the pre-release versions of the operating systems that are described earlier in this article. If Premier Support customers who are not TAP participants need assistance, refer them to the Technical Account Manager (TAM).

A private newsgroup is available to help customers with questions about the pre-release versions of the operating systems that are described earlier in this article. Refer Premier Support customers who are not TAP participants to the private newsgroup. For more information about newsgroup support, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/trial/support.mspx

Only support professionals that work in the Bronze queue should handle support incidents from TAP participants. Support incidents are routed to the appropriate queue based on the topic or the technology.

Escalation issues, press-related topics, and Executive-level cases will be handled by the Beta lead for the x64-based versions of Windows.

Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbwinservsetup kbtshoot kbinfo KB888730

Technology: kbWinServ2003DataX64 kbWinServ2003EntSearch kbWinServ2003EntX64 kbWinServ2003Search kbWinServ2003StanX64 kbWinXPProx64 kbwinxpprox64search kbWinXPSearch

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