Microsoft KB Archive/893226

= A user receives an &quot;Unable to log you on because it is required that you use a smart card&quot; message when the user tries to log on to your Windows XP-based computer by using Remote Assistance =

Article ID: 893226

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
Consider the following scenario. You enable the &quot;Interactive logon: Require smart card&quot; security setting on your Microsoft Windows XP-based computer so that users have to use a smart card to log on to the local computer. To do this, you follow the steps that are described in the following article in the Microsoft Knowledge Base:

834875 Update for the &quot;Interactive logon: Require smart card&quot; security setting in Windows XP

After you enable the security setting, users cannot log on to your computer by using Remote Assistance. When a user on a remote computer tries to log on to your computer by using Remote Assistance, the user receives the following message:

Unable to log you on because it is required that you use a smart card to log on, please contact your administrator



CAUSE
This problem occurs because the &quot;Interactive logon: Require smart card&quot; security setting in the update that is documented in Knowledge Base article 834875 also applies to the Remote Assistance user account.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions
  Date         Time   Version        Size     File name        SP level --  28-Jan-2005  21:02  5.1.2600.2604  996,864  Msgina.dll       SP2 18-Dec-2004 22:07  5.1.2600.2586    2,048  Xpsp3res.dll     SP2 28-Jan-2005 21:09  5.1.2600.1621  976,896  Msgina.dll       SP1 01-Dec-2004 14:46  5.1.2600.1612  594,432  Xpsp2res.dll     SP1

Windows XP, 64-bit versions
  Date         Time   Version         Size       File name        Platform --  28-Jan-2005  17:49  5.1.2600.1621   1,274,368  Msgina.dll       IA-64 01-Dec-2004 15:23  5.1.2600.1612     593,920  Xpsp2res.dll     IA-64 28-Jan-2005 17:55  5.1.2600.1621     976,896  Wmsgina.dll      x86 01-Dec-2004 14:46  5.1.2600.1612     594,432  Wxpsp2res.dll    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: winxp log on assistant helper

Keywords: kbqfe kbhotfixserver kbwinxppresp3fix kbfix kbbug KB893226

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