Microsoft KB Archive/159284

= XADM: Client Operation Failed Accessing Categorized PF View =

Article ID: 159284

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition

-



This article was previously published under Q159284



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you access a Public Folder and the folder has an initial view that is categorized, the operation may fail with the following error message seen by the client:

Client Operation Failed

If you press the F2 key while this error message is displayed, you will see the following error codes:

Microsoft Exchange Server Information Store - 1201 - [80004005 - FFFFFBFE]



CAUSE
When a categorized view is placed on a folder, each user that accesses it creates two columns in the JET database (public and private information stores) for storing the collapsed state of the row. There is hard-coded limit for the size of a JET record and the Information Store is surpassing that limit, causing the error.



WORKAROUND
To work around this problem, do one of the following four workarounds:
 * After you close the error messages, change the view to the Personal, Normal view.


 * Change the initial view on the folder to be normal or non-categorized.


 * Replicate the folder to more servers so fewer users will access the view on each replica.


 * Reset the cached views as shown below.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Start Registry Editor (Regedt32.exe or Regedit.exe as appropriate for your version of Windows NT). Go to the following key in the registry:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS \ParametersPublic\

  On the Edit menu, click Add Value and use the following entry:      Value Name: Reset Views Data Type: REG_DWORD Value: 1 (hex)  Quit Registry Editor. Stop and restart the Information Store service.</li> Using the Exchange Server Administrator program, set the IS Maintenance schedule (IS maintenance tab of the Server object) to run in the next 15-minute interval.</li></ol>

Once the IS Maintenance interval initiates and performs the Reset Views operation, the value of Reset Views in the registry will be reset to 0. At this point the cached views in the Public Information Store will be cleared and users will not experience the "Client Operation Failed" error. Over time, if there is a high amount of usage on a folder replica and it is using a categorized view this problem may reoccur and the steps in this section may need to be repeated.

<div class="status_section">

STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in Microsoft Exchange Server version 5.0.

<div class="moreinformation_section">

MORE INFORMATION
The error code returned, FFFFFBFE, maps to 4294966270 in decimal and this maps to Error -1026 (0xfffffbfe) = JET_errRecordTooBig. A categorized view is defined as a view that has a column specified in the "Group By" field.

Keywords: kbbug KB159284

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.