Microsoft KB Archive/300111

= Error Message: Unknown Partner Error at Passport Login Server =

Article ID: 300111

Article Last Modified on 8/3/2006

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APPLIES TO


 * Microsoft Passport 1.3
 * Microsoft Passport 1.4

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This article was previously published under Q300111



SYMPTOMS
When you browse to the Passport Login server, you may receive the following error message:

Unknown Partner Error



CAUSE
This error occurs when the wrong version of the Partner.xml file is installed on the Web server.



RESOLUTION
 Check the URL at the logon page to see which Passport environment you are hitting. The list below shows the different Passport environments and their corresponding logon URLs:  Beta Preproduction

http://next-login.passporttest.com/login.asp

 Preproduction

http://login.live-ppe.com/login.srf

 Production

http://login.passport.com/login.asp



If the URL does not match the environment that your site is using, send e-mail to the following address and request the Partner.xml file for the environment that you are using:

nfssup@microsoft.com

 When you receive the new Partner.xml file, copy it into the folder where the existing Partner.xml file is located and choose to overwrite the existing file when you are prompted. The Partner.xml file is usually located in the \WINNT\System32\MicrosoftPassport\ folder.</li> After the Partner.xml file is replaced, you must restart the IIS service. Use the following commands at a command prompt to stop and then restart the IIS service:

net stop iisadmin /y

net start w3svc /y

NOTE: In some rare cases, it may be necessary to shut down the server computer completely and restart it.</li></ol>

Keywords: kbinfo KB300111

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