Microsoft KB Archive/299435

= Cannot Run SMS Service Manager After You Apply a Hotfix =

Article ID: 299435

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3

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This article was previously published under Q299435



SYMPTOMS
When you try to run Systems Management Server (SMS) Service Manager from a non-domain administrator account after you apply one or more of the hotfixes that is listed later in this section, you may receive the following error message:

Error communicating with the specified SMS Site Server.

Post-SMS 2.0 Service Pack 3 (SP3) Hotfixes
281754 Distribution Points Updated When Opening Package Properties

279234 Case-Sensitive Sort Order May Affect Security Rights

282494 Courier Sender Does Not Work When Sent to Grandchild Site

296784 SMS: Collid.lkp File Is Corrupted on Secondary Sites

Post-SMS 2.0 Service Pack 2 (SP2) Hotfixes
281754 Distribution Points Updated When Opening Package Properties

279234 Case-Sensitive Sort Order May Affect Security Rights

282494 Courier Sender Does Not Work When Sent to Grandchild Site

296784 SMS: Collid.lkp File Is Corrupted on Secondary Sites

If you try to run the SMS Service Manager from an account that is a member of the domain administrator's group, you may also receive the error message that is listed earlier in this article.



CAUSE
Each of the hotfixes that are listed in the &quot;Symptoms&quot; section of this article change SMS security and inadvertently causes this problem.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix for SMS 2.0 SP3 must have the following file attributes or later:   Date           Time    Version    Size     File name   Platform ---  March 1, 2001  10:30a  1493.3143   81,040  Cmprov.dll  Intel March 1, 2001 10:30a  1493.3143  126,224  Cmprov.dll  Alpha The English version of this fix for SMS 2.0 SP2 must have the following file attributes or later:   Date           Time    Version    Size     File name   Platform ---  June 10, 2000  03:00p  1493.2210   81,040  Cmprov.dll  Intel June 10, 2000 03:00p  1493.2210  126,224  Cmprov.dll  Alpha NOTE: Because of file dependencies, the most recent hotfix or feature that contains the preceding files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you receive an error message when you run SMS Service Manager, you can follow these steps to verify this problem:
 * 1) Run WBEMTEST on your SMS Site Server, and then connect to root/default.
 * 2) Run the 'select * from SMSComponent' query.

If you receive an &quot;access denied&quot; error message when you run this query, you may be experiencing the problem that is described in this article. Note that this problem can also be caused by using an account with out the correct rights.

Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kbsecurity kbsms200presp4fix kbsmsprovider kbsmsutil KB299435

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