Microsoft KB Archive/105149

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The information in this article applies to:
 * Microsoft Word for the Macintosh, versions 5.0, 5.1, 6.0

SYMPTOMS
In Word, System Errors or a Bad F-Line Instruction error may occur when you are printing with version 8.0 of the Adobe PSPrinter, Apple LaserWriter, or Hewlett-Packard (HP) LaserJet driver:

This problem may also occur when you switch between the Global Fax TelePort driver and version 8.0 of these drivers.

CAUSE
The error may occur because of a conflict between Global Village's TelePort fax software, the Word Settings file, and the following printer drivers:

PSPrinter 8.0 from Adobe LaserWriter 8.0 from Apple LaserJet 8.0 from HP All three drivers share the same basic technology. If the Word Settings file has been irreparably corrupted, you must remove the file and allow Word to create a new settings file.

WORKAROUND
In the long term, the best solution to the problem is to upgrade to a later version of the printer software. In the meantime, either return to an earlier version of the printer driver or turn off the TelePort fax software.

STATUS
The problem does not occur with PSPrinter 8.1 and LaserWriter 8.1.1. HP has released version 8.1.1 of the LaserJet driver that correct this problem.

MORE INFORMATION
For assistance with the TelePort fax software, consult the TelePort documentation or contact Global Village technical support by calling (415) 329-0700.

To obtain an upgrade or additional information, contact the company that distributes the printer driver.

Adobe: (408) 986-6500 (technical support)

(800) 642-3623 (upgrades) Apple: (800) 767-2775 or (800) SOS-APPL (both technical support) HP: (208) 323-2551 (technical support)

(303) 353-7650 (upgrades) The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
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Last reviewed: February 5, 1998

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