Microsoft KB Archive/916473

= Error message when you try to start Streets & Trips 2004 or Streets and Trips 2008: &quot;Microsoft Streets & Trips has encountered a problem and will be shut down&quot; =

Article ID: 916473

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2004 Standard Edition

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SYMPTOMS
When you try to start Microsoft Streets & Trips 2004 or Microsoft Streets and Trips 2008, you may receive the following error message:

Microsoft Streets & Trips has encountered a problem and will be shut down.

The details of this error message include the following:

AppName: streets.exe

AppVer: 11.0.18.1900

ModName: mgxlui_2.dll

ModVer: 8.0.1.0



CAUSE
The problem may be caused by the Mgxlui_2.dll file. The Mgxlui_2.dll file is a printer driver.



RESOLUTION
To resolve this problem, install a dummy printer driver such as a Hewlett-Packard DeskJet 550C. Then, configure the dummy printer to be the default printer. When you are ready to print a document from any program, follow these steps:
 * 1) On the File menu, click Print.
 * 2) In the Name list under Printer, click the printer that you want to use.
 * 3) Click OK.

Additional query words: watson

Keywords: kberrmsg kbprb KB916473

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