Microsoft KB Archive/833414

= A computer that is running Windows 2000 Server stops responding and displays an error message =

Article ID: 833414

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
Microsoft Windows 2000 Server may stop responding and display an error message that is similar to one of the following on a blue screen:

0x50 (PAGE_FAULT_IN_NONPAGED_AREA)

KERNEL_MODE_EXCEPTION_NOT_HANDLED

KMODE_EXCEPTION_NOT_HANDLED



CAUSE
This problem may occur if you are running Microsoft BizTalk Server 2004 on your server.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  12-Dec-2003  17:40  5.0.2195.6882      29,712  Mountmgr.sys 12-Dec-2003 18:16  5.0.2195.6882   1,699,264  Ntkrnlmp.exe 12-Dec-2003 18:16  5.0.2195.6882   1,698,560  Ntkrnlpa.exe 12-Dec-2003 18:16  5.0.2195.6882   1,719,360  Ntkrpamp.exe 12-Dec-2003 18:15  5.0.2195.6882   1,676,864  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB833414

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