Microsoft KB Archive/839575

= You cannot start an Itanium computer that is running Windows Server 2003 after a system failure =

Article ID: 839575

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
After your Microsoft Windows Server 2003 64-Bit Enterprise Edition-based Itanium computer shuts down abruptly, you may not be able to successfully restart it. For example, this problem may occur after a power failure, after an equipment failure, or after a software failure.



CAUSE
This issue may occur if the loader uses an incorrect calculation for the length of some disk reads. The incorrect value may cause the disk reads to fail. The disk reads might be retried indefinitely.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  19-Apr-2004  18:30  5.2.3790.163      743,424  Ia64ldr.efi



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: graceful shutdown

Keywords: kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB839575

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