Microsoft KB Archive/288263

= XADM: Mailbox Cleanup Agent Fails with Error ID C1041724 =

Article ID: 288263

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q288263



SYMPTOMS
You are unable to successfully run Mailbox Cleanup Agent on mailboxes in a Microsoft Exchange 2000 mailbox store, and you receive the following error message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

Exchange System Manager

ID no: c1041724

In addition to the above error, the Event Viewer Application log contains the following event:

Event ID: 9562

Event Source: MSExchangeIS

Event Type: Error

Event Category: General

Computer: Exchserver

Description:

Failed to read attribute msExchUserAccountControl from Active Directory for /o=ORG/ou=Site/cn=Recipients/cn=User1.



CAUSE
This behavior occurs because the msExchUserAccountControl attribute is missing for a given user object in Active Directory.



RESOLUTION
To resolve this behavior, force a rebuild of the Recipient Update Service (RUS) for a given domain so that every user object receives the correct attributes. To force a rebuild of the RUS, follow these steps:
 * 1) Start Exchange System Manager.
 * 2) Click the Recipient Update Services container.
 * 3) In the right pane of Exchange System Manager, right-click Recipient Update Service, and then click Rebuild.
 * 4) Click Yes to continue.

Additional query words: AD E2K exch2kp2w esm

Keywords: kberrmsg kbprb KB288263

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