Microsoft KB Archive/941234

= Error message when you use Windows Media Center to play music in Windows Vista: &quot;Audio Error: An unknown audio error has occurred&quot; =

Article ID: 941234

Article Last Modified on 8/22/2007

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APPLIES TO


 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
When you use Windows Media Center to play music in Windows Vista, you may receive the following error message:

Audio Error

An unknown audio error has occurred.

(80010001)

This error message automatically disappears after several seconds. This error message does not affect the music that is playing.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

Registry information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Steps to reproduce the problem
To reproduce this problem, follow these steps.

Note You can use several methods to reproduce this problem. The following method is one of these methods.
 * 1) Start Windows Media Center.
 * 2) Click Music, click the right arrow on the right of the screen, and then click play all to play the music.
 * 3) Click the Skip button several times very quickly.

Note The Skip button is the first button on the right of the Pause button.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertisebeginner kbhotfixserver KB941234

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