Microsoft KB Archive/321935

= ActiveSync does not reconnect after you log off and log on =

Article ID: 321935

Article Last Modified on 11/29/2007

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APPLIES TO


 * Microsoft ActiveSync 3.5
 * Microsoft ActiveSync 3.6
 * Microsoft ActiveSync 4.0

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This article was previously published under Q321935



SYMPTOMS
ActiveSync may not automatically reconnect to a Pocket PC 2002 device that is connected on a Universal Serial Bus (USB) connection after you log off and then log back on to a Microsoft Windows 2000-based or Microsoft Windows XP-based computer. ActiveSync starts but does not connect, and you receive the following error message:

Microsoft ActiveSync does not recognize the device that is trying to connect. If it is a mobile device, click Retry to try connecting again. If it is not a mobile device, click Disconnect COM Port to stop Microsoft ActiveSync from looking for a device on this port. If you later want to connect to this COM port again, open ActiveSync and on the file menu, select Get Connected.

If you disconnect the COM port or USB port in the ActiveSync connection settings (as the error message describes) and you then select the connection again in the ActiveSync connection settings, the connection is established again.



WORKAROUND
To work around this problem, disconnect and then reconnect the mobile device.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbenv kbprb KB321935

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