Microsoft KB Archive/147309

= XCLN: Minimized Client Icon Not Showing Current Mailbox Status =

Article ID: 147309

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 4.0

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This article was previously published under Q147309



SYMPTOMS
When the Exchange client is minimized the icon does not always indicate correctly that there is unread mail.



CAUSE
If the Exchange Windows NT client has been launched prior to a modification made in Exchange Admin in the Clean Mailbox dialog box of the Tools menu, for example, to delete all read and unread messages immediately, the minimized icon of the Exchange client does not change as a result of this modification to indicate that there is NOT new mail.

However, all read and unread messages are deleted immediately as configured above.



RESOLUTION
Quit the Exchange client to reset it. After you restart the client and minimize the window to an icon, the client properly indicates there is no unread mail waiting.



STATUS
Microsoft has confirmed this to be a problem in versions 4.0, of Microsoft Exchange. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 4.00

Keywords: KB147309

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