Microsoft KB Archive/295539

= How and when to contact Microsoft Customer Service and Support =

Article ID: 295539

Article Last Modified on 7/30/2007

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APPLIES TO


 * Customer Service and Support Information

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This article was previously published under Q295539



SUMMARY
Microsoft Customer Service and Support is available to help you with customer service and support questions that are related to Microsoft products and services. When you contact Microsoft Customer Service and Support, a customer service representative can help you in the following ways:
 * Customer Service: Provide help locating the appropriate resource or team to answer questions
 * Technical Support: Provide support options and locate the appropriate support team to resolve technical support issues



Customer Service
If you have general customer service questions, a customer service representative can help you by locating the appropriate answers or resources. Depending on the issue, you may be directed to a team that specializes in a particular area. Or, you may be provided with a Web site that answers your question.

Technical Support
If you want technical support for a Microsoft product, a customer service representative can help you determine the support options that are available. This includes self-help and assisted support. The representative may request the product identification number or the product key to determine the warranty status and version of the product.

Assisted support methods vary by product and may include telephone, chat, or e-mail. The representative can clarify the methods and hours that are available for the product. To check the options that are available, visit the following Web site, and then select a product from the list:

http://support.microsoft.com/gp/assistsupport

Contact hardware and software vendors
If the Microsoft software came preinstalled by the computer manufacturer, you may be redirected to the manufacturer to determine whether you have support through them.

If your technical issue involves a non-Microsoft product, you may be asked to contact the vendor of that product.

For information about how to contact Hardware and software vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Or, visit the following Microsoft Web site to find the computer manufacturers’ contact information:

http://support.microsoft.com/oemphone

Contact information and hours of operation

 * To contact Microsoft Customer Service and Support, call 1-800-MICROSOFT (642-7676).
 * In Canada, call 1-877-568-2495.
 * Microsoft Customer Service hours of operation:
 * Monday through Friday, 5:00 AM - 9:00 PM Pacific Time
 * Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

Additional query words: howto how to customer service support technical

Keywords: kbnomt kbinfo kbpolicy KB295539

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