Microsoft KB Archive/152267

= XCLN: Exchange Client Fails After Removing Application =

Article ID: 152267

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0

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This article was previously published under Q152267



SYMPTOMS
The Microsoft Exchange client for Windows 95 might fail to start following the removal of an application. The Microsoft Exchange logo will appear for several seconds, and then disappear, but the Microsoft Exchange client does not start.



CAUSE
An application was removed that used Msvcrt40.dll. An example is Microsoft Visual C++. Removing the application might have deleted Msvcrt40.dll without a warning that this DLL is shared and also used by the Microsoft Exchange client.

When you try to install the Exchange client, if the Msvcrt40.dll file is corrupted or the wrong version, you may receive the following error message:

Internal error installing forms



RESOLUTION
Remove the Msvcrt40.dll and then reinstalled the client. Once Msvcrt40.dll is installed, the client will function as expected.

Additional query words: msvcrt40 Exchange client startup hang msvcrt40.dll disappear

Keywords: kbusage KB152267

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