Microsoft KB Archive/232620

= Spooled Print Jobs Are Deleted from Queue Without Being Printed =

Article ID: 232620

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q232620



SYMPTOMS
When you run Quota Server from Northern Technologies on a print server, print jobs are successfully spooled, then deleted from the queue, but are never printed.

When you use Perfmon.exe to observe Paged Pool bytes for the Spoolss.exe process, a continual increase over time and a sharp decrease during the same period of time that print jobs are reportedly lost is displayed. During this same time period, the Quota Server service (Qsserver.exe), may display CPU usage at 70 percent or higher.



RESOLUTION
To resolve this problem, please contact Northern Technologies software support for an update of Quota Server for Windows NT.

http://www.northern.se/

You can also contact Northern Technologies through e-mail at support@northern.se.



STATUS
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
These symptoms may occur on systems running Quota Server version 4.6A and earlier from Northern Technologies.

Keywords: kbprb KB232620

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