Microsoft KB Archive/831753

= You receive an error message when you try to install Outlook 2003 with Business Contact Manager on a computer that is running Microsoft Windows XP configured with multilanguage =

Article ID: 831753

Article Last Modified on 2/5/2007

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APPLIES TO


 * Microsoft Office Outlook 2003 with Business Contact Manager
 * Microsoft Windows XP Service Pack 1a
 * Microsoft .NET Framework 1.1

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SYMPTOMS
When you try to install a regional version of Microsoft Office Outlook 2003 with Business Contact Manager on a computer that is running Microsoft Windows XP configured with multilanguage, you may receive an error message. The error message that you receive will depend on your base operating system language.



CAUSE
This problem occurs if the following conditions are true:
 * You are installing a regional version of Microsoft Office Outlook 2003 with Business Contact Manager on a computer that is running Windows XP that is configured for the same language. For example, you may install the Russian version of Outlook 2003 with Business Contact Manager on the Russian version of Windows XP.
 * Microsoft .NET Framework 1.1 is already installed at the time that you install Outlook 2003 with Business Contact Manager.
 * You have a non-OEM installation of Windows XP.



WORKAROUND
To work around this problem, remove Microsoft .NET Framework 1.1  Language Pack in Add/Remove Programs before you install Outlook 2003 with Business Contact Manager. To do this, follow these steps:
 * 1) Click Start, click Control Panel, and then click Add or Remove Programs.
 * 2) Click Change or Remove Programs.
 * 3) Click Microsoft .NET Framework 1.1 from the list.
 * 4) Click Remove, and then click OK.
 * 5) Insert the CD that is labeled Business Contact Manager for Microsoft Office Outlook 2003, and then install the product.

Microsoft .NET Framework 1.1 is installed as part of the Setup program for Outlook 2003 with Business Contact Manager.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

