Microsoft KB Archive/259968

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USB Connection Not Detected by ActiveSync

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Q259968

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The information in this article applies to:


 * Microsoft ActiveSync 3.1
 * Microsoft Windows 98
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you attempt to establish a Universal Serial Bus (USB) connection to a Microsoft Windows CE-based device after you upgrade from ActiveSync 3.0 to ActiveSync 3.1, you may be unable to do so.

Windows 2000
The first time you attempt to establish a USB connection after you upgrade to ActiveSync 3.1, you may be able to connect successfully and a partnership may be created. If you disconnect and then attempt to reconnect, you may be unable to do so.

Windows 98/Windows 98 Second Edition
The first time you attempt to establish a USB connection after you upgrade to ActiveSync 3.1, the Windows CE-based device may not connect to the desktop computer and no partnership is created.

All Windows Versions
In Windows 98, Windows 98 Second Edition, and Windows 2000, the Get Connected Wizard in ActiveSync 3.1 may indicate that all ports, including the USB port, are available, but that there are no Windows CE-based devices connected.

CAUSE
This behavior can occur if the Allow USB connections with this desktop computer option in ActiveSync 3.1 is not selected. This option is not selected by default. ActiveSync 3.0 does not support connections to a USB port; this setting is not selected automatically after the upgrade.

RESOLUTION
To resolve this issue, select the Allow USB connections with this desktop computer option:


 * 1) In ActiveSync 3.1, click Connection Settings on the File menu.
 * 2) Click to select the Allow USB connections with this desktop computer check box, and then click OK.

NOTE: If the Allow USB connections with this desktop computer check box is already selected, click to clear the check box, click OK, and then repeat steps 1 through 3.
 * 1) On the File menu, click Get Connected.

If the USB connection still does not work, click Get Connected on the File menu, remove the device from its cradle, and then place the device back in its cradle.

If none of these methods resolves the issue, restart your desktop computer, perform a &quot;soft&quot; or &quot;warm&quot; reset on the Windows CE-based device, and then repeat the resolution steps. For information about how to perform a &quot;soft&quot; or &quot;warm&quot; reset, please consult the Windows CE-based device's documentation or manufacturer.

Additional query words:

Keywords : kbenv

Issue type : kbprb

Technology : kbwin2kS kbwin2kSSearch kbwin2kProSearch kbwin2kPro