Microsoft KB Archive/306558

= Exchange Server Version 5.5 Crawl Fails When You Use Outlook 2002 =

Article ID: 306558

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q306558



SYMPTOMS
When you index a Microsoft Exchange Server version 5.5 content source, indexing fails and you may receive the following error message in the detailed log:

Error fetching URL, (800411a6 - The service cannot access the Exchange 5.5 Service. The account used by the Search services may not be an Exchange administrator, or the Site or Organization settings on the Search host may be invalid. )



CAUSE
This problem can occur because Microsoft Outlook 2002 is installed on the same server as SharePoint Portal Server.



RESOLUTION
 Run Regedt32. Locate the following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Setup

 Right-click Setup, click New, and then click String Value. Type Services for the value name. Double-click Services, and then type d:\sharepoint for the value data. Close Regedt32.</li> Restart the Microsoft Search Service, and then re-index Exchange Server version 5.5 content source.</li></ol>

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WORKAROUND
To work around this problem, remove Outlook 2002, and then install Outlook 2000.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: SPSexch2kp2w 800411a6

Keywords: kbbug KB306558

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