Microsoft KB Archive/295068

= OL2002: You Cannot Install the Existing Items Converter Utility =

Article ID: 295068

Article Last Modified on 1/9/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q295068





SYMPTOMS
You try to install the Microsoft Outlook 2000 Existing Items Converter, and receive the following error message:

Setup has detected that you do not have an Office 2000 family product installed on this machine. Before this download can be installed you must first install an Office 2000 family product. To find out which products are part of the Office 2000 family, go to http://officeupdate.microsoft.com/info/o2kprods.htm



CAUSE
You are using Outlook 2002, and the setup program is designed to only install the Existing Items Converter on a computer that has Outlook 2000 installed on it.



WORKAROUND
Use another utility to change the message class field of items. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

290659 OL2002: How to Update Existing Items to Use a New Custom Form



MORE INFORMATION
The Existing Items Converter is a Microsoft Outlook Component Object Model (COM) Add-in that allows you to change the message class of items in a folder. This utility is available for Outlook 2000, but has not been updated for Outlook 2002, and is not installed on computers that are using Outlook 2002. Microsoft has not tested the Existing Items Converter with Outlook 2002, and therefore, Microsoft Product Support Services (PSS) cannot support using it with Outlook 2002.

