Microsoft KB Archive/243220

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COM Internet Services Do Not Work Without ProxyOverride Entry

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Q243220

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The information in this article applies to:


 * Microsoft Windows 95
 * Microsoft Windows 98
 * Microsoft Windows 98 Second Edition

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SYMPTOMS
After you install Microsoft Internet Explorer version 5 on a computer running Windows 95 or Windows 98, or if you are running Windows 98 Second Edition, you may receive the following error message from COM Internet Services:

The remote server machine does not exist or is unavailable (Error 462)

CAUSE
This behavior can occur if you clear the Bypass proxy server for local intranet access check box in Internet Explorer options.

In Internet Explorer 4.x, clearing the Bypass proxy server for local internet access check box sets the following registry value to null:

"HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyOverride" In Internet Explorer 5, the ProxyOverride value is deleted. The Remote Procedure Call (RPC) protocol flags an error condition when it cannot find the ProxyOverride key in the registry.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date        Time    Version      Size    File name     Platform ---  09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 95 (retail) 09/08/1999 07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 95 OSR 2-2.5 09/08/1999 07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 98 (retail) 09/08/1999 07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 98 Second Edition

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: w95qfe

Keywords : kbenv osr2 win95 win98 win98se

Issue type : kbprb

Technology : kbWin95search kbWin98search kbWin98SEsearch kbWin95 kbWin98 kbWin98SE