Microsoft KB Archive/937220

= Description of the decline billing cycle for Zune Marketplace =

Article ID: 937220

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune Live
 * Zune software

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SUMMARY
This article describes the decline billing cycle for Zune Marketplace subscriptions.



MORE INFORMATION
If Microsoft cannot receive payment for a charge that was submitted to a customer’s credit card or billing telephone number (BTN), the customer may incur backdated charges. Additionally, the customer’s subscription may be suspended.

The customer must provide Microsoft with a payment method that is in good standing. If they do not do this, the subscription will be suspended until Microsoft receives payment. Additionally they cannot use the Zune services until Microsoft receives payment.

The decline billing cycle uses the following steps:
 * 1) Billing anniversary date: First settlement attempt.
 * 2) 7 days after first decline: Second settlement attempt.
 * 3) 8 days after first decline: “Decline 1” e-mail message sent.
 * 4) 14 days after first decline: Third settlement attempt.
 * 5) 15 days after first decline: “Decline 2” e-mail message sent.
 * 6) 28 days after first decline: Fourth settlement attempt, and ground mail letter sent.
 * 7) 42 days after first decline: Fifth settlement attempt.
 * 8) 56 days after first decline: Sixth settlement attempt.
 * 9) 84 days after first decline: Seventh settlement attempt.
 * 10) 85 days after first decline: Subscription is expired, and payment method is banned.
 * 11) 86 after first decline: Subscription is sent to collections.

All of these steps occur on the back end of CAP. This includes the expiration of the subscription and banning of the payment method. At any time before the subscription expires in step 11, the customer can restore their subscription by providing a valid payment method for the account.

Zune Support Agents can view the details of the billing cycle in CAP by reviewing the customers “Billing Comments” from the “Customer Information” section.

Keywords: kbzunebilling kbexpertisebeginner kbpubtypekc kbzuneamericasportal kbhowto KB937220

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