Microsoft KB Archive/260831

= &quot;STOP 0x0000001E&quot; Caused by Pool Corruption or &quot;STOP 0x00000050&quot; or &quot;STOP 0x0000001A&quot; with Special Pool Enabled =

PSS ID Number: 260831

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q260831



SYMPTOMS
A Windows NT 4.0-based server may stop responding (hang) with a &quot;STOP 0x0000001E&quot; stop error message.

NOTE: If you turn on the special pool feature, you may receive a &quot;STOP 0x00000050&quot; or &quot;STOP 0x0000001A&quot; error message instead.

For additional information about how to use the special pool feature, click the article number below to view the article in the Microsoft Knowledge Base:

188831 How to Use the Special Pool Feature to Isolate Pool Damage



CAUSE
This problem occurs when you are running third-party remote control software that causes memory pool corruption.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date       Time       Size        File name    Platform ---  08/27/99   18:24:29     166,160   Gdi32.dll    x86 12/23/99  14:48:59     326,416   User32.dll   x86 05/17/00  15:41:46   1,251,408   Win32k.sys   x86 10/25/99  17:12:53     175,376   Winsrv.dll   x86 08/06/99  14:06:48     307,984   Gdi32.dll    Alpha 12/23/99  14:48:18     577,808   User32.dll   Alpha 05/17/00  15:41:11   2,051,056   Win32k.sys   Alpha 10/25/99  17:11:50     314,128   Winsrv.dll   Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: trap

Keywords: kbbug kbQFE KB260831

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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