Microsoft KB Archive/137342

= Incorrect Drive Size Reported Using Compaq SmartSCSI Array =

Article ID: 137342

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q137342



SYMPTOMS
After you add another Compaq SmartSCSI Array controller and configure it for hardware RAID level 5 array using the EISA Configuration utility, Windows NT reports the hard drive sizes incorrectly.



CAUSE
This problem occurs if the SmartSCSI Array controller's ROM information is not reset after configuring the controller using the EISA Configuration utility.



RESOLUTION
To correct this problem:


 * 1) Reboot your computer with the EISA Configuration Utility disk in Drive A.
 * 2) Press CTRL+A to enable and view Advanced mode configuration.
 * 3) Select System Configuration and then select Configure Hardware.
 * 4) Select Review or Modify Hardware Settings.
 * 5) Select View or Edit Details.
 * 6) From the list of controllers, select SmartSCSI Array Controller.
 * 7) Choose Reset Controller.
 * 8) Save and exit the utility.
 * 9) Reboot the computer and restart Windows NT.

For more information, contact Compaq Technical Support at (800) 652-6672.

The Compaq products discussed here are manufactured by Compaq Computer Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt bios cmos

Keywords: kb3rdparty kbhardware KB137342

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