Microsoft KB Archive/931852

= Error messages when you start a Windows XP-based computer and then try to download Windows Updates =

Article ID: 931852

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you start a Microsoft Windows XP-based computer, you receive the following error message:

Generic Host Process for Win32 Services has encountered a problem and needs to close.

Additionally, when you try to download Windows Updates on this computer, you receive the following error message:

Svchost.exe application error. The instruction at &quot;Ox745f2780&quot; referenced memory at 0x00000000000000. The memory could not be read.



RESOLUTION
To resolve this problem, follow these steps:  Click Start, click Run, and then type net stop wuauserv . On the desktop, double-click My Computer, and then delete the :\WuTemp folder. Delete the \System32\Catroot2 folder. Open the  folder, and then rename the SoftwareDistribution folder as SoftwareDistributionOLD. Open the \system32 folder, and then follow these steps:  Rename the Wuweb.dll file as Wuweb.dll.old. Rename the Wuapi.dll file as Wuapi.dll.old.</li> Rename the Wuauclt.exe file as Wuauclt.exe.old.</li> Rename the Wuaucpl.cpl file as Wuaucpl.cpl.old.</li> Rename the Wuaueng1.dll file as Wuaueng1.dll.old.</li> Rename the Wuaueng.dll file as Wuaueng.dll.old.</li> Rename the Wuauserv.dll file as Wuauserv.dll.old.</li> Rename the Wucltui.dll file as Wucltui.dll.old.</li> Rename the Wups2.dll file as Wups2.dll.old.</li> Rename the Wups.dll file as Wups.dll.old.</li></ol> </li> Restart the computer.</li></ol>

Keywords: kbexpertisebeginner kbtshoot kbprb KB931852

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