Microsoft KB Archive/816769

= Internet Explorer hangs when accessing files =

Article ID: 816769

Article Last Modified on 11/4/2007

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APPLIES TO

 Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Datacenter Server Microsoft Windows 2000 Professional Edition Microsoft Windows 2000 Server Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Professional</li></ul>

<ul> Microsoft Windows 2000 Standard Edition</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you close Internet Explorer, it may remain in memory as a process. If you then start Internet Explorer, and then try to access files that you accessed earlier by using Internet Explorer, the new instance of Internet Explorer stops responding (hangs).

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

<pre class="fixed_text">  Date         Time   Version       Size    File name --  21-Mar-2003  12:22  5.1.2600.1189 528,896 User32.dll

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 2 (SP2) installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

<pre class="fixed_text">  Date         Time   Version        Size       File name --  19-Jun-2003  20:51  5.0.2195.6738     42,256  Basesrv.dll 17-Jan-2003 13:06  5.0.2195.6656    236,304  Cmd.exe 19-Jun-2003 20:51  5.0.2195.6758    222,992  Gdi32.dll 19-Jun-2003 20:51  5.0.2195.6741    711,440  Kernel32.dll 19-Jun-2003 20:51  5.0.2195.6751    333,072  Msgina.dll 08-Apr-2003 02:54  5.0.2195.6701     90,232  Rdpwd.sys 17-Jun-2003 14:54  5.0.2195.6756  4,576,768  Sp3res.dll 19-Jun-2003 20:51  5.0.2195.6759    380,176  User32.dll 19-Jun-2003 20:51  5.0.2195.6745    385,808  Userenv.dll 19-Jun-2003 19:08  5.0.2195.6759  1,628,784  Win32k.sys 29-May-2003 20:25  5.0.2195.6750    181,520  Winlogon.exe 19-Jun-2003 20:51  5.0.2195.6758    243,984  Winsrv.dll 19-Jun-2003 20:51  5.0.2195.6741    711,440  Kernel32.dll 19-Jun-2003 20:51  5.0.2195.6759  1,628,784  Win32k.sys 19-Jun-2003 20:51  5.0.2195.6758    243,984  Winsrv.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbwin2000presp5fix kbhotfixserver atdownload kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB816769

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