Microsoft KB Archive/189649

= Err Msg: Protected Storage Failed to Start =

Article ID: 189649

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Information Server 4.0
 * Microsoft Site Server 3.0 Standard Edition

-



This article was previously published under Q189649



SYMPTOMS
After you install Service Pack 1 for Internet Explorer 4.01, you may receive the following error messages in Event Viewer:

Event ID: 7000

Source: Service Control Manager

Type: Error

Category: None

The Protected Storage service failed to start due to the following

error: The system cannot find the path specified.

Event ID: 7000

Source: Service Control Manager

Type: Error

Category: None

The Certificate Authority service depends on the Protected Storage

service which failed to start because of the following error:

The system cannot find the path specified.

Event ID: 7000

Source: Service Control Manager

Type: Error

Category: None

The IIS Admin Service depends on the Protected Storage service

which failed to start because of the following error:

The system cannot find the path specified.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The FTP Publishing Service depends on the IIS Admin Service

service which failed to start because of the following error:

The dependency service does not exist or has been marked for deletion.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The World Wide Web Publishing Service depends on the IIS Admin

Service which failed to start because of the following error:

The dependency service does not exist or has been marked for deletion.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The Site Server LDAP Service depends on the IIS Admin Service

service which failed to start because of the following error:

The dependency service or group failed to start.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The Microsoft NNTP Service depends on the IIS Admin Service service which failed to start because of the following error: The dependency service or group failed to start.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The Microsoft SMTP Service depends on the IIS Admin Service

service which failed to start because of the following error:

The dependency service or group failed to start.

Event ID: 10005

Source: DCOM

Type: Error

Category: None

DCOM got error "The dependency service does not exist or has been

marked for deletion. " attempting to start the service IISADMIN with arguments "" in order to run the server: {A9E69610-B80D-11D0-B9B9-

00A0C922E750}



CAUSE
The Protected Storage service registry key is missing from the registry.

NOTE: Before proceeding with the workaround, verify that the Protected Storage service registry key is missing. The ProtectedStorage service registry key is located at the following path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services



WORKAROUND
To resolve this issue, register the Protected Storage service to the Windows NT Registry by performing the following steps:  Type the following command at a command prompt:

%SystemRoot%\System32\Pstores.exe -install

 Close all programs and restart the computer.

NOTE: This same command can be used to remove the Protected Storage keys. If you run this command and the registry key is there, it may remove it along with all of the other Protected Storage keys.



STATUS
Microsoft has confirmed this to be a problem in Internet Explorer version 4.01 Service Pack 1.

Keywords: kbbug kbpending KB189649

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.