Microsoft KB Archive/899710

= A user receives a &quot;You cannot view this area&quot; error message when the user connects to a Web page on the portal site in SharePoint Portal Server 2003 =

Article ID: 899710

Article Last Modified on 6/14/2005

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APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

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SUMMARY
''This article describes a scenario in Microsoft Office SharePoint Portal Server 2003. In this scenario, a user receives a &quot;You cannot view this area&quot; error message when the user connects to a Web page on the portal site. This issue occurs if the user is a member of a site group that does not have the &quot;View Area - View an area and its contents&quot; permission or the &quot;View Pages - View pages in an area&quot; permission. For example, this issue occurs if the user is a member of a custom site group, and the required permissions are not assigned to the custom site group. This article lists three methods that you can use to resolve this issue. Use the third method only if the first two methods do not resolve the issue.''



SYMPTOMS
When a user connects to a Web page on the portal site in SharePoint Portal Server 2003, the Web page is not displayed as expected. Additionally, the user receives the following error message:

You cannot view this area, either because the area no longer exists, or because you do not have the rights to view this area. To change your rights, contact the site administrator.



CAUSE
This issue occurs if the user is a member of a site group that does not have either of the following permissions:
 * View Area - View an area and its contents
 * View Pages - View pages in an area

For example, this issue occurs if the following conditions are true:
 * The user is a member of a custom site group.
 * The custom group is not assigned the &quot;View Area - View an area and its contents&quot; permission or the &quot;View Pages - View pages in an area&quot; permission.



WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Assign the user or the group to which the user belongs to the Reader site group
To assign the user or the group to which the user belongs to the Reader site group, follow these steps:
 * 1) Connect to the portal site as an administrator. Then, click Site Settings.
 * 2) Under General Settings, click Manage users.
 * 3) On the Manage Users page, click to select the check boxes for the users and the groups that you want. Then, click Edit Site Groups of Selected Users.
 * 4) In the Site Group Membership area of the Edit Site Group Membership:   page, click to select the Reader - Has read-only access to the Web site check box. Then, click OK.

Method 2: Modify the permissions of the custom site group
Add the following permissions to the custom site group:
 * View Area - View an area and its contents
 * View Pages - View pages in an area

To do this, follow these steps:
 * 1) Connect to the portal site as an administrator, and then click Site Settings.
 * 2) Under General Settings, click Manage security and additional settings.
 * 3) On the Manage security and additional settings page, click Manage site groups.
 * 4) On the Manage Site Groups page, click the custom site group.

Note Make sure that you click the name of the custom site group. Do not click to select the check box that is next to the custom site group.
 * 1) On the Members of   page, click Edit Site Group Permissions.
 * 2) On the Change Site Group Rights page, click to select the following check boxes, and then click OK:
 * 3) * View Area - View an area and its contents
 * 4) * View Pages - View pages in an area

Method 3: Back up, delete, and then restore the portal site and the databases
Use this method only when Method 1 and Method 2 do not resolve the issue. Back up the portal site and the databases that are used by SharePoint Portal Server 2003. Next, delete the portal site and the databases that are used by SharePoint Portal Server 2003. Then, restore the SharePoint Portal Server 2003 data from backup. To do this, follow these steps.

Step 1: Back up the SharePoint Portal Server 2003 data

Use the SharePoint Portal Server Data Backup and Restore tool to back up the portal site. To do this, follow these steps:
 * 1) Start the SharePoint Portal Server Data Backup and Restore tool.
 * 2) Click the Backup tab.
 * 3) In the Backup location and name box, specify the following:
 * 4) * The location where you want to store the backup files
 * 5) * The file name to use as a prefix for the backup files
 * 6) Expand Available components, expand Portal sites, and then click the portal site that you want to back up.
 * 7) Verify that the Ready check box is displayed next to the SITEDBS item. Additionally, verify that the Ready check box is selected.

Note You do not have to back up the INDEX item.
 * 1) Click Backup.
 * 2) Click OK when you receive the message that states that the backup operation was successfully completed.
 * 3) On the File menu, click Exit to quit the SharePoint Portal Server Data Backup and Restore tool.

Step 2: Back up the content database, the user profile database, and the services database before you delete the portal site and the databases

To do this, follow these steps:  Determine the names of the content database, the user profile database, and the services database. To do this, follow these steps:  Start SharePoint Portal Server Central Administration. On the SharePoint Portal Server Central Administration for  page, click List and manage portal sites under Portal Site and Virtual Server Configuration. Click the arrow next to the portal site, and then click Delete Portal Sites. Make a note of the names of the databases that are listed in the Associated Databases area of the Delete the  page. The names of the databases are as follows:  The name of the content database typically ends in _SITE, as in the following example:

_SITE

</li> The name of the user profile database typically ends in _PROF, as in the following example:

_PROF

</li> The name of the services database typically ends in _SERV, as in the following example:

_SERV

</li></ul> </li></ol> </li> Use the backup and restore tools that are included in SQL Server Enterprise Manager to back up the databases. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Create a new folder on the hard disk to store the databases that you back up.</li> Start SQL Server Enterprise Manager.</li> Expand Microsoft SQL Servers, expand the server group, expand the appropriate server, and then expand Databases.</li> Right-click the database that you want to back up, point to All Tasks, and then click Backup Database.</li> If a path is displayed in the Destination box, click the path, and then click Remove.</li> Click Add, and then click File name. Specify both the location of the folder that you created in step 2a and the file name of the backup file. Use a file name that is the same as the name of the database. For example, when you back up the _PROF database, specify the file name as  _PROF.</li> Click OK three times.</li> Click OK when you receive the message that states that the backup operation was successfully completed.</li> Repeat steps 2d through 2g for each database.</li></ol> </li> Delete the portal site and the databases. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Delete the  page, click to select the Delete all databases check box. Then, click OK.</li> On the Delete Portal Site page, click Go to the list and manage of portal sites page.</li></ol> </li></ol>

Step 3: Restore the SharePoint Portal Server 2003 data

Use the SharePoint Portal Server Data Backup and Restore tool to restore the portal site. To do this, follow these steps: <ol> <li>Start the SharePoint Portal Server Data Backup and Restore tool.</li> <li>Click the Restore tab.</li> <li>Click Browse next to the Manifest file box.</li> <li>Locate the folder that contains the backup files, click the .xml manifest file, and then click Open.</li> <li>Expand Available components, expand Portal sites, and then click the portal site that you want to restore.</li> <li>Click the SITEDBS item. However, do not click to select the Parameters needed check box. Then, click Edit.</li> <li>In the Portal recovery information dialog box, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>In the IIS virtual server and portal Url area, verify that the following conditions are true: <ul> <li>The Microsoft Internet Information Services (IIS) 6.0 virtual server is set to the appropriate virtual server. For example, the IIS virtual server is set to Default Web Site.</li> <li>The portal URL is set to the URL that you want. For example, the URL is set to http:// .</li> <li>The name of the database server and the names of the content database, the user profile database, and the services database are correct in the Database information area.</li></ul> </li> <li>Click OK.</li></ol> </li> <li>Verify that the Ready check box is displayed for the SITEDBS item. Then, click to select the Ready check box.</li> <li>Click Restore, and then click OK.</li> <li>Click OK when you receive the message that states that the restore operation was successfully completed.</li> <li>On the File menu, click Exit to quit the SharePoint Portal Server Data Backup and Restore tool.</li></ol>

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

888840 Users who are members of custom site groups cannot access Web Parts when they view Web Part galleries in SharePoint Portal Server 2003

For more information about site groups in SharePoint Portal Server 2003, see the &quot;Portal and Site Security&quot; chapter of the Microsoft Office SharePoint Portal Server 2003 Administrator's Guide.

For more information about how to back up and restore data in SharePoint Portal Server 2003, see the &quot;Backup and Restore&quot; chapter of the Microsoft Office SharePoint Portal Server 2003 Administrator's Guide.

The Microsoft Office SharePoint Portal Server 2003 Administrator's Guide (Administrator's Help.chm) is located in the Docs folder in the root folder of the SharePoint Portal Server 2003 CD.

Additional query words: sps rights share point sps2003

Keywords: kberrmsg kbtshoot KB899710

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