Microsoft KB Archive/899593

= Error message when you open another user's mailbox and then click Out of Office Assistant in Outlook 2003: &quot;ERROR Your AutoReply message could not be displayed&quot; =

Article ID: 899593

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you open another user's mailbox in Microsoft Office Outlook 2003 and then click Out of Office Assistant on the Tools menu, you receive the following error message:

ERROR &quot;Your AutoReply message could not be displayed. The client operation failed.&quot;

This problem occurs if all the following conditions are true:
 * Hotfix KB885924 or a later hotfix is applied to Microsoft Exchange 2000 Server or to Microsoft Exchange Server 2003.
 * Outlook 2003 is running in Cached Exchange Mode.
 * Your mailbox and the additional mailbox in your MAPI profile are in different mailbox stores.



RESOLUTION
Exchange 2000 Server

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the Exchange 2000 Server post-Service Pack 3 Update Rollup before you apply the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, Microsoft Exchange System Attendant service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Note This hotfix requires Exchange 2000 Server SP3 because of file dependencies.

Microsoft Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003.

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, Microsoft Exchange System Attendant service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

909802 Error message when you try to modify the out of office settings for another user in Outlook 2003: &quot;ERROR Your AutoReply message could not be displayed. The client operation failed&quot;



WORKAROUND
To work around this problem, disable Cached Exchange Mode in Outlook 2003. To do this, follow these steps:
 * 1) On the Tools menu, click 'E-mail Accounts'.
 * 2) In the E-mail Accounts dialog box, click View or change existing e-mail accounts, and then click Next.
 * 3) Make sure that Microsoft Exchange Server is selected, and then click Change.
 * 4) In the E-Mail Accounts dialog box, click to clear the Use Cached Exchange Mode check box, and then click Next.
 * 5) Click OK, and then restart Outlook 2003.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XCCC

Keywords: kbexchange2003presp1fix kbqfe kbfix kbexchange2000presp4fix kbbug kbpubtypekc KB899593

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