Microsoft KB Archive/938091

= After you resolve an offline files synchronization conflict by using the &quot;Keep both versions&quot; option, the conflict occurs again on a Windows Vista-based computer =

Article ID: 938091

Article Last Modified on 9/11/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:  You set up an offline files synchronization partnership between a Windows Vista-based computer and a network share. After you do this, the files on the network share are copied to the Windows Vista-based computer. When you work offline, you update both the network share and the copy. When you try to synchronize the network share and the copy, you receive an error message that resembles the following:

Sync conflicts have occured

 In Windows Vista Sync Center, you use the Keep both versions option to resolve the conflict.

In this scenario, Sync Center indicates that the conflict has been resolved and that the synchronization is successful. However, when you synchronize the network share and the copy again, you receive the same error message.

This problem occurs if you use the Keep both versions option while you are working offline.



CAUSE
This problem occurs because of an error in the Cscsvc.dll file.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how to work with network files when you are offline, visit the following Microsoft Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/02ecf57a-fa36-40be-a5c2-907f51cda1fe1033.mspx

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB938091

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