Microsoft KB Archive/181271

= OL98: Some Manual Journal Entries Are Not Logged to Contacts =

Article ID: 181271

Article Last Modified on 10/2/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q181271



SYMPTOMS
In Microsoft Outlook 98, a manual Journal entry may not be logged to the Contact's Journal page.



CAUSE
You started the entry from the Journal folder with a New Journal entry, and used the Address Book to retrieve the Contact's name for the Journal entry.



RESOLUTION
To log a manual Journal entry to a Contact, you must either initiate the manual entry from the open Contact record, or select the Contact's name from the Global or Personal Address Book.

Start the Entry from the Open Contact
To start the manual entry from the open Contact, follow these steps:
 * 1) Open the Contact record.
 * 2) Click the Journal tab.
 * 3) Click New Journal Entry and enter the desired information.
 * 4) Click Save and then Close.

The entry will now be logged properly.

Start the Entry from the Journal Folder
To start the manual entry from the Journal folder, follow these steps:
 * 1) In the Journal folder, click New Journal.
 * 2) Type an entry on the Subject line.
 * 3) Click Address Book next to the Contact line.
 * 4) Select the Contact name from the Global Address Book or the Personal Address Book, or type in the name and resolve it by clicking Check Names.
 * 5) Click Save and then Close.
 * 6) In the Contacts folder, click the Contact chosen in step 4.
 * 7) Click the Journal tab.

The entry is now logged to the Contact as expected.



Steps to Reproduce the Problem

 * 1) In the Journal folder, click New Journal.
 * 2) Type an entry on the Subject line.
 * 3) Click Address Book next to the Contact line.
 * 4) In the "Show Names from the" list, click Contacts under Outlook Address Book.
 * 5) Click a Contact on the list and click Add and then OK.
 * 6) Click Save and then Close.
 * 7) In the Contacts folder, click the Contact chosen in step 5 above.
 * 8) Click the Journal tab.

RESULT: The journal entry is NOT logged to the Contact's Journal page.

