Microsoft KB Archive/277566

= Blue Screen Error Message Occurs When Starting Your Computer After Installing Softex Products =

Article ID: 277566

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q277566



SYMPTOMS
After you install Softex PC Card Services or Softex Advanced Power Management on a Dell notebook computer, Microsoft Windows 2000 stops responding (hangs) and a blue screen is displayed.



CAUSE
This issue occurs because Softex replaces the Microsoft Hal.dll file with a file that has been renamed Hal.nt.



RESOLUTION
To resolve this issue, restore the original Microsoft Hal.dll file:  Restart your computer from the Windows 2000 CD-ROM. Press R (for repair), and then press C to start the recovery console. When you are asked which Windows 2000 installation you want to perform, press 1, and then press ENTER. Enter your administrator password. Type cd system32 and press ENTER to change from the C:\Winnt prompt to the C:\Winnt\System32 directory. Rename the Hal.dll file to Hal.old. To do this, type the following line at the command prompt, and then press ENTER:

ren hal.dll hal.old

</li> Rename the Hal.nt file to Hal.dll. To do this type the following line at the command prompt, and then press ENTER:

ren hal.nt hal.dll

</li> Remove the Windows 2000 CD-ROM, and then restart the computer.</li></ol>

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STATUS
The Softex Hal file is incompatible with Windows 2000. You need to replace the Softex Hal file with the original Windows 2000 Hal file and remove the Softex software.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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MORE INFORMATION
For more information about this issue, please refer to the following Dell Web site:

Dell Support Web Site.

You can also search the Dell Support site by referencing document number HO1030089.

Keywords: kberrmsg kbprb kb3rdparty KB277566

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