Microsoft KB Archive/941205

= Kaspersky Antivirus may block connection to the Games for Windows LIVE service =

Article ID: 941205

Article Last Modified on 8/22/2007

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APPLIES TO

 Games for Windows - LIVE, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional 

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SYMPTOMS
When you try to play a Games for Windows LIVE-enabled game, you may experience one or more off the following symptoms:
 * You cannot connect to the Games for Windows LIVE service.
 * The game does not start.
 * The game is not installed.



CAUSE
These problems may occur when all the following conditions are true:
 * Kaspersky Antivirus software is installed on the computer.
 * The computer is running Microsoft Windows XP.



Method 1: Check for a Kaspersky update
To determine whether an update is available that may address this problem, visit the following Kaspersky Lab Web site:

http://www.kaspersky.com

Method 2: Enable compatibility mode in Kaspersky Antivirus
For information about how to enable &quot;compatibility mode for programs using self-protection&quot; in Kaspersky Antivirus, view the product documentation that was included with the program. Or, visit the Kaspersky Web site to view the online documentation:

http://www.kaspersky.com

Additional query words: Windows XP Kaspersky anti-virus Games for Windows LIVE kernel32.dll

Keywords: kbxbox360pacrimportal kbxbox360europeportal kbtshoot kbgamesforwindowslive kbxbox360ext kbxbox360americasportal kbpubtypekc kbinfo KB941205

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