Microsoft KB Archive/909913

= Project Web Access cannot synchronize a user when you add a new resource from Active Directory in Project Professional 2003 =

Article ID: 909913

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Project Professional 2003
 * Microsoft Office Project Standard 2003

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SYMPTOMS
You add a new resource from Active Directory by using the Insert New resource from Active Directory menu in Microsoft Office Project Professional 2003. When you do this, Microsoft Project Web Access (PWA) cannot synchronize a user.



CAUSE
This problem may occur if a user's relative distinguished name (also known as RDN) differs from the user's display name.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Project 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Project 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Project 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

873459 How to obtain the latest service pack for Project 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Project 2003 Service Pack 3.



MORE INFORMATION
After you apply this hotfix, future problems are prevented. However, this hotfix will not fix any resource names that are already in the problem state. To fix resource names that are already in the problem state, the PWA administrator must manually change the names in the Enterprise Resource Pool so that they match the display names in Active Directory. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: PRJ PRJ2003 Project2003

Keywords: kbbug kbfix kbqfe kbpubtypekc kbproject2003presp2fix kbexpertiseinter kbhotfixserver kbproject2003sp3fix KB909913

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