Microsoft KB Archive/182763

= Error Installing Macros or Open Not Working with DOCS Open =

Article ID: 182763

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a

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This article was previously published under Q182763



SYMPTOMS
In Microsoft Word, you may encounter installation errors when you try to install the supplemental macros from DOCS Open by PC DOCS.

For example, if you have DOCS Open 3.0, which isn't designed to work with Microsoft Office 97, and use Wordin70.dot to install the supplemental macros, you may encounter the following error:

Error due to installing macros in Microsoft Word 97 from the Wordin70.dot file.

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The Open command may stop responding.

NOTE: PC Docs is a document management system, which allows centralization and management of shared documents in a network environment.



CAUSE
DOCS Open supplies supplemental macros in the following templates:

Wordint.dot - Word for Windows 2.0

Wordin60.dot - Word for Windows 6.x

Wordin70.dot - Word for Windows 95 version 7.0

The above templates install supporting macros that are compatible only with the specified version of Microsoft Word. The templates are not compatible with other versions.



Error Message on Open
If you receive this error when you try to open a document, simply rename or delete the following macros in the templates provided by DOCS Open: FileOpen, InsertFile, and InsertPicture. To do this, follow these steps:

 Close all documents and templates in Microsoft Word. On the Tools menu, point to Macro, and then click Macros. Click Organizer, and then click the Macro Project Items tab. Under the "Macro Project Items available in" list, select the template that you want to delete the macros from. Use the Rename or Delete buttons to rename or delete all of the following macros:

FileOpen

InsertFile

InsertPicture

 Click Close to close the Organizer.</li> On the File menu, click Save As to save the template. Make sure the Save As Type is "Document Template (*.dot)."</li></ol>

Open Command Not Responding
DOCS Open integrates with Word 97 by placing entries in the Windows registry. If DOCS Open interaction with Word malfunctions, the Open command may stop responding. For additional information, please see the following articles in the Microsoft Knowledge Base:

166865 WD97: "Invalid Document ID" Opening/Saving Document

174304 WD97: ODMA Save As Command Does Not Close the Previous Document

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MORE INFORMATION
The templates supplied by DOCS Open contain boilerplate text similar to the following:

DOCS Open, Automatic, Word for Windows 7.0, Macro Installation -

This document allows you to install the Global macros necessary to run Word for Windows 7.0 under DOCS Open. If you have any questions, please feel free to call our support hot line at (904) 942-5000 for assistance. Point at one of the following options with the mouse, then double-click:

Installation of DOCS Open places macros within the Normal.dot template on the network, so that every user has access to DOCS Open.

If you already have any of the following macros in Normal.dot, the supplemental macros will copy over your old macros with the same name. <pre class="fixed_text">  AddMacros      FileFind            Footer AutoClose     FileOpen            InsertFile AutoExec      FilePrint           InsertPicture AutoNew       FilePrintDefault    PCDOCS DeleteMacros  FileSave            PCDOCSMailMerge ExitWord      FileSaveAll         ProtectForm FileClose     FileSaveAs          ToolsProtectUnprotectDocument FileExit      FileSaveAsPassword  ToolsRevisions Make sure you backup your Normal.dot template or copy the original macros to a different template using the Organizer, before you install the supplemental macros.

Uninstalling DOCS Open
If you later uninstall DOCS Open, you'll need to manually delete these macros. To delete a macro from the Normal template in Microsoft Word, follow these steps:


 * 1) On the Tools menu, point to Macro, and click Macros.
 * 2) In the "Macros in" list, select Normal.dot (Global Template).
 * 3) Click Organizer, and then click the Macro Project Items tab.
 * 4) In the "In Normal.dot" list select the macro you want to rename and click Rename. Type the new name and click OK. Repeat this step for each macro.
 * 5) Click Close to close the Organizer.

For more information about how to disable PC DOCS, please see the following article in the Microsoft Knowledge Base:

181992 WD97: File Open Does Not Function When PC Docs Is Installed

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