Microsoft KB Archive/811337

= Cannot Read Signed or Encrypted Mail If the &quot;Read All Messages in Plain Text&quot; Option Is On =

Article ID: 811337

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Tablet PC Edition</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul>

 Microsoft Windows 2000 Datacenter Server</li></ul>

 Microsoft Windows 2000 Professional Edition</li></ul>

 Microsoft Windows 2000 Server</li></ul>

 Microsoft Windows NT Server 4.0 Standard Edition</li></ul>

 Microsoft Windows NT Server 4.0, Terminal Server Edition</li></ul>

 Microsoft Windows NT Workstation 4.0 Developer Edition</li></ul>

 Microsoft Windows Millennium Edition</li></ul>

<ul> <li>Microsoft Windows 98 Second Edition</li></ul>

<ul> <li>Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
If you turn on the Read all messages in plain text option, you cannot read signed or encrypted mail.

<div class="cause_section">

CAUSE
When you turn on this option, Microsoft Outlook Express converts HTML mail to plain text mail. However, it converts warning HTML message by mistake, too.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version        Size       File name ---  13-Jan-2003  15:22  6.0.2800.1158  1,174,528  Msoe.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB811337

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