Microsoft KB Archive/321209

= PRB: Start Menu Stops Responding When You Install File-Monitoring Utilities, Such as Antivirus Software =

Article ID: 321209

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q321209



SYMPTOMS
When you install certain file-monitoring utilities, such as antivirus software, on a Windows NT 4.0 Service Pack 6 (SP6)-based computer, the Start menu may stop responding (hang).



CAUSE
The Start menu includes link files (.lnk) that act as shortcuts to programs. Some file-scanning programs may try to set the Last Access Time (LAT) of those .lnk files, which causes the Start menu to stop responding.



RESOLUTION
To resolve this issue, turn off .lnk file scanning in the program or utility in question, if possible. Or, you can disable the LAT feature. If these workarounds are not suitable, consider upgrading to a later version of Microsoft Windows because this behavior is probably caused by a limitation in Windows NT 4.0.



STATUS
This is a known issue.

Keywords: kbifs kbprb KB321209

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