Microsoft KB Archive/945069

= The conversation window remains blank when you use Communicator Web Access to start a new instant messaging conversation =

Article ID: 945069

Article Last Modified on 12/14/2007

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APPLIES TO

 Microsoft Office Communicator Web Access, when used with:  Microsoft Office Communications Server 2007 Standard Edition

 Microsoft Office Communications Server 2007 Enterprise Edition 

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SYMPTOMS
When you use the Communicator Web Access client to connect to Microsoft Office Communications Server 2007, you experience the following symptoms:  Your user name disappears from the notification areas on other instant messenger clients. Your user name appears in your contact list.</li> When you start a new instant messaging conversation, you experience the following symptoms:  The conversation window is blank.</li> The information about the time that the last message was received is incorrect.</li> If you send a message, the instant messaging history remains blank.</li> If you send a message, the message recipient receives the following error message:

An error has occurred in the script on this page.

Line: 3

Char: 849224

Error: 'this.OptionManager.GetOptionData.messages' is null or not an object

</li></ul> </li></ul>

<div class="cause_section">

CAUSE
This problem occurs if your session initiation protocol (SIP) Uniform Resource Identifier (URI) contains a domain suffix that has more than three characters. For example, this problem occurs if your SIP URI has a domain suffix that has four or more characters, such as .test or .local.

<div class="resolution_section">

Hotfix information
A hotfix is available for computers that are running Office Communicator Web Access. To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article:

945056 Description of the update package for Communications Server 2007 and for Communicator Web Access: November 30, 2007

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the&quot;Applies to&quot; section.

Keywords: kbexpertiseinter kberrmsg kbenv kbfix kbbug kbqfe KB945069

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