Microsoft KB Archive/309052

= XADM: A Reply Reaches Only the First Recipient If You Set Alternative Reply Recipients; Fix Requires Exchange 2000 SP1 =

Article ID: 309052

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q309052





SYMPTOMS
If you use the Have replies sent to option in Microsoft Outlook, replies to an e-mail message may not reach all of the recipients.

For example:
 * 1) Log on as one user (for this example, User A1), and then compose a message that is addressed to another recipient (for this example, User B1). Click the Options button.
 * 2) In the Message Options dialog box, click to select the Have replies sent to check box, and then enter User A2 and User B2 as the users to whom you want replies sent.

After you do so, if User B1 opens the message and replies, only User A2 may receive the reply, even though the message appears to be addressed to &quot;User A2; User B2.&quot;

This problem can occur either between two Exchange 2000 servers or on the same server between different storage groups.



CAUSE
This problem may occur if only the first recipient of the message is recognized during conversion.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbbug kbfix KB309052

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