Microsoft KB Archive/173227

= Microsoft Knowledge Base =

How to Cancel Your MSN Account
Last reviewed: October 20, 1997

Article ID: Q173227

The information in this article applies to:


 * The Microsoft Network versions 2.0, 2.5

SUMMARY
This article describes how to cancel an MSN, The Microsoft Network, account.

MORE INFORMATION
To cancel an account, use any of the following methods:

Method 1
To cancel an account online, use the following steps:


 * 1) Connect to MSN.
 * 2) Click the question mark in the upper-right corner of MSN Program Viewer.
 * 3) Click Check Or Change Your Account, and then click Cancel Account.

NOTE: If you receive the following error message

Error 101 when you attempt to cancel your account, the account server is currently unavailable. Wait a few minutes and then try again. If the error message continues to appear, either try again the next day or cancel your account using one of the methods outlined below.

Method 2
To cancel an account by fax, use the following steps:

  Create a cancellation request that includes the following information: - Your first and last name - Your MSN Member ID   - Your mailing address - The last six numbers of the credit card you used to verify the account   Fax the completed cancellation request to the following number: (800) 616-4440 

Method 3
To cancel your account by mail, use the following steps:

  Create a cancellation request that includes the following information: - Your first and last name - Your MSN Member ID   - Your mailing address - The last six numbers of the credit card you used to verify the account   Mail the completed cancellation request to the following address: MSN Account Cancellation 10222 MCI Dr.     Pinellas Park, FL, 34666 

For additional information about common account questions, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q153806 TITLE    : FastTips: Accounts and Billing Questions & Answers