Microsoft KB Archive/927755

= FIX: The VASAdapter Web service logs a blank Error event in the event log when the VASAdapter Web service receives a NACK response from a session in the Connected Services Framework =

Article ID: 927755

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Connected Services Framework Server 2.5

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SYMPTOMS
When the VASAdapter Web service receives a negative acknowledgement (NACK) response from a session in the Microsoft Connected Services Framework, the VASAdapter Web service logs a blank Error event in the event log.

Note You expect the VASAdapter Web service to log the details of the error in the event log. You expect the event message to include the reason for the error.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix installation instructions
When you apply this hotfix, this hotfix puts files on the destination computer. You must manually replace the existing Connected Services Framework files by using the files from this hotfix. To do this, follow these steps:
 * 1) In Microsoft Internet Information Services (IIS), stop the VASAdapter application pool.
 * 2) Stop the VASAdapter Web service.
 * 3) Copy the Microsoft.Csf.Sbe.Billing.dll file that is included in the hotfix package to the following folders:
 * :\BillingSBE\IptvWebService\Bin
 * :\BillingSBE\VASAdapterService\Bin
 * :\BillingSBE\BillingSBERuntime\Bin
 * :\BillingSBE\BillingSBERuntimeService\Bin
 * :\BillingSBE\IPTVPoller\Bin
 * :\BillingSBE\MockBilling\Bin
 * 1) Copy the Microsoft.Csf.Sbe.Billing.VasAdapter.dll file that is included in the hotfix package to the following folders:
 * :\BillingSBE\IptvWebService\Bin
 * :\BillingSBE\VASAdapterService\Bin
 * 1) Start the VASAdapter Web service.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix adds a new error code for the CSFSessionNackResponse method in the VASAdapter Web service. The new error code is logged in the event log. Additionally, the event log includes the details of the error. The new error code is 78014, and the description of the new error code is as follows: Failed to get Acknowledgement from Session

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbpubtypekc kbhotfixserver KB927755

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