Microsoft KB Archive/239668

= IntelliPoint: Unable to Scroll Through Message in Microsoft Outlook 97/98 =

Article ID: 239668

Article Last Modified on 4/7/2005

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APPLIES TO


 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliMouse Pro
 * Microsoft IntelliMouse Trackball 1.0
 * Microsoft IntelliMouse USB
 * Microsoft Wheel Mouse 2.0
 * Microsoft IntelliPoint 3.0

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This article was previously published under Q239668



SYMPTOMS
When you open an e-mail message in Microsoft Outlook 97 or Microsoft Outlook 98, you may be unable to scroll down through the message.



CAUSE
This behavior can occur if the following conditions are true:


 * You use Microsoft Word to edit e-mail messages.


 * The ClickLock feature is turned on in the Mouse tool in Control Panel.



RESOLUTION
To work around this issue, turn off the ClickLock feature in the Mouse tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: 1.00 3.00 intelli point mouse email scrolls ol

Keywords: kbbug kbinterop kbhardware kbpending KB239668

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