Microsoft KB Archive/298907

= You cannot connect to the Internet when you log on to a Windows 2000 domain as a new user =

Article ID: 298907

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q298907





SYMPTOMS
When you log on to a Microsoft Windows 2000 domain as a new user, you cannot connect to the Internet. If you view the proxy server settings in Internet Explorer, you notice that the proxy settings that were configured as part of a Group Policy object do not appear as expected.

To view your proxy server settings, follow these steps:
 * 1) In Internet Explorer, click Internet Options on the Tools menu.
 * 2) Click the Connections tab, and then click LAN Settings.

The Local Area Network (LAN) Settings dialog box appears. However, the area under Proxy server does not contain the information that you expect.



CAUSE
This problem may occur when a Windows 2000 Group Policy object (GPO) contains Folder Redirection policy settings and Internet Explorer Maintenance policy settings. When a Folder Redirection policy setting is applied, the shell folder cache is not correctly updated. Therefore, the Internet Explorer Maintenance policy settings may not be applied.



Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must have Windows 2000 Service Pack 1 or later installed on your computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name --  01-Jun-2001  02:35  5.0.3315.1000   2,337,552  Shell32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: w2k

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug kbshell kbwin2000sp3fix KB298907

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