Microsoft KB Archive/288387

= Avery Wizard Setup cannot locate Word =

Article ID: 288387

Article Last Modified on 3/27/2007

-

APPLIES TO


 * Microsoft Office Word 2007
 * Microsoft Word 2002 Standard Edition

-



This article was previously published under Q288387



SYMPTOMS
In Microsoft Office Word 2007, you try to install Avery Wizard 3.0 Software for Microsoft Office. When you do this, you receive the following error message:

Microsoft Word 97 or higher not found on this machine. Setup will terminate.

Setup for the Avery Wizard closes after you close the error message dialog box.

In Microsoft Word 2002, you run Setup for the Avery Wizard for Microsoft Word 2000. When you do this, you receive the following error message:

Setup could not locate Microsoft Word 2000

Click OK to exit this install.

Then, Setup for the Avery Wizard closes.



CAUSE
This issue occurs because Word program files and registry keys use &quot;versioning&quot; to improve coexistence with earlier installations.

Avery designed the Avery Wizard for Microsoft Word 2000 before the release of Microsoft Word 2002. Therefore, the wizard's setup program searches for the earlier-version program files and registry keys before the setup program installs the wizard.



WORKAROUND
To work around this problem, use one of the following methods.

Method 1: If you installed Avery Wizard before you upgraded to Word 2002
If you installed the Avery Wizard for Microsoft Word 2000 before you upgraded to Word 2002, you can continue to use the wizard with Microsoft Word 2002. To do this, copy and paste the A20MSW00.dot file from the following location

C:\Program Files\Microsoft Office\Office\Startup

to the following location:

C:\Program Files\Microsoft Office\Office10\Startup

Method 2: If you upgraded to Word 2002 before you installed Avery Wizard
If you upgraded from Microsoft Word 2000 to Microsoft Word 2002 before you installed the Avery Wizard, you must revert to the earlier version of Microsoft Word or Office, install the Avery Wizard, and then perform the Word or Office upgrade again before you can use the wizard. To do this, follow these steps:
 * 1) Uninstall Office XP or Word 2002.
 * 2) Install Office 2000 or Word 2000.
 * 3) Install the Avery Wizard.
 * 4) Install Office XP or Word 2002.

NOTE: The Avery Wizard is a supplemental, third-party add-in and is not required for printing envelopes or labels in Microsoft Word.

Method 3: If you did not install the latest version of Avery Wizard
Avery Wizard 3.0 Software for Microsoft Office is designed to work with the following versions of Word:
 * Microsoft Word 97
 * Microsoft Word 2000
 * Microsoft Word 2002
 * Microsoft Office Word 2003



MORE INFORMATION
For information about Avery software, visit the following Avery Web site:

http://www.avery.com/software/index.jsp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Avery, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: prb WD2002 WD2007

Keywords: kberrmsg kbnofix kbprb KB288387

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.