Microsoft KB Archive/322120

= You receive a &quot;Cannot open this file&quot; error message when you try to open a publication in Publisher 2002 on a Windows XP-based or Windows 2000-based computer =

Article ID: 322120

Article Last Modified on 1/10/2006

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APPLIES TO

 Microsoft Publisher 2002 Standard Edition, when used with:  Microsoft Windows XP Professional

 Microsoft Windows 2000 Standard Edition 

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This article was previously published under Q322120



SYMPTOMS
When you try to open a publication, you may receive the following error message:

Cannot open this file

This problem occurs if you use a Microsoft Windows XP-based or Windows 2000-based computer and try to open a publication that was created on a Microsoft Windows 98-based computer.



CAUSE
When you save a publication, Publisher stores the printer settings with the file. Because Windows 98 uses different printer drivers than Windows XP or Windows 2000, when you try to open a publication that was created on a Windows 98-based computer in a Windows XP or Windows 2000 environment, Publisher cannot find the Windows 98 printer driver, and you receive the error message.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Double-click Administrative Tools, and then double-click Services.
 * 3) Click Print Spooler, and then click Stop on the Action menu.
 * 4) Start Publisher, and then open your publication.
 * 5) Switch to the Services dialog box, click Print Spooler, and then click Start on the Action menu.
 * 6) Close the Services dialog box.
 * 7) On the File menu in Publisher, click Print.

If you receive a warning that a printer for this publication cannot be found, click OK.
 * 1) In the Name box, click the printer that you want, and then click OK.
 * 2) On the File menu, click Save.

Publisher saves the new printer settings with the publication.

Additional query words: prb

Keywords: kberrmsg kbopenfile kbtshoot kbprb KB322120

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