Microsoft KB Archive/899871

= You receive an error message if you try to start the Phone and Modem Options tool in Control Panel on a Windows XP-based computer =

Article ID: 899871

Article Last Modified on 6/28/2005

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Tablet PC Edition

-





SYMPTOMS
If you try to start the Phone and Modem Options tool in Control Panel, you receive the following error message:

Phone and Modem control panel can not be opened. You may have a problem starting telephony service.



CAUSE
This issue occurs if the Telephony service is not started or is not configured correctly.



RESOLUTION
To resolve this issue, configure the Telephony service to use a manual startup type. To configure the Telephony service to use a manual startup type, follow these steps:
 * 1) Click Start, click Run, type services.msc in the Open box, and then click OK.
 * 2) Double-click Telephony.
 * 3) On the General tab, click Manual in the Startup type box, and then click OK.
 * 4) Restart the computer.

Keywords: kberrmsg kbtshoot kbprb KB899871

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.