Microsoft KB Archive/239913

= OFF2000: Help Does Not Appear When Clicking Help Topic =

Article ID: 239913

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q239913



SYMPTOMS
In any of the Microsoft Office 2000 programs, when you ask the Office Assistant for help, clicking any of the topics presented does not start Help.



CAUSE
This problem can occur when both of the following are true:


 * You have any type of toolbar, such as the Microsoft Office Shortcut Bar, docked on both the left and right sides of the screen.
 * You have both of these toolbars set to Auto Hide.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, follow these steps to turn off the Auto Hide feature of the toolbars:


 * 1) Right-click the toolbar.

A shortcut menu appears.
 * 1) If Auto Hide is selected (a check mark appears to the left), click it to turn off Auto Hide.

NOTE: The above steps are specific for the Microsoft Office Shortcut Bar and for toolbars provide by Microsoft Windows. Other toolbars that can be docked may have different steps to turn off Auto Hide.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.



MORE INFORMATION
For additional information about Help not appearing in the Microsoft Office 2000 programs, click the article numbers below to view the articles in the Microsoft Knowledge Base:

237355 OFF2000: Cannot Use Help or No Results Returned from Search

205499 OFF2000: Cannot View Help Topic

Additional query words: OFF2000 FP2000 WD2000 PPT2000 ACC2000 autohide auto-hide osb toolbar

Keywords: kbbug kbpending KB239913

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