Microsoft KB Archive/236953

= Printer Sessions Status Not Updated in SNA Manager =

Article ID: 236953

Article Last Modified on 9/22/2005

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APPLIES TO


 * Microsoft SNA Server 3.0 Service Pack 4
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 3.0 Service Pack 2
 * Microsoft SNA Server 3.0 Service Pack 3
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1
 * Microsoft SNA Server 4.0 Service Pack 2

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This article was previously published under Q236953





SYMPTOMS
When the SNA Manage Agent Service starts after the SNA Print Service, then some printer sessions status may not be updated correctly in SNA Manager. This generally happens on heavy loaded computers running Windows NT Server that have a lot of services to start.



CAUSE
Because of the high number of services that the Windows NT Server needs to start, it may happen that the SNA Manage Agent Service is started after the SNA Print Service. In such a case, some of the SNA Print Server threads to update status information with SNA Manage Agent may not be initialized correctly.



RESOLUTION
To resolve this problem, obtain the latest service pack for SNA Server version 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft SNA Server version 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0, 4.0 SP1, and 4.0 SP2. This problem was first corrected in SNA Server version 4.0 Service Pack 3.

Keywords: kbbug kbfix kbsna400sp3fix kbqfe kbhotfixserver KB236953

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