Microsoft KB Archive/254551

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Cannot Specify a Video Mode During Windows 2000 Setup

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Q254551

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The information in this article applies to:


 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
While you are installing Windows 2000, you may encounter a loop during GUI-mode Setup at the video-mode selection screen.

When you choose a video mode at this screen, you may receive an error message and be prompted to select another mode. You are then returned to the video-mode selection screen. None of the available settings may work and there is no way to bypass the error message and continue.

CAUSE
Windows 2000 Setup prompts you for video settings only when it cannot detect the type of video adapter installed. When this occurs, Setup loads the standard VGA video driver, which supports only 16 or 256 colors.

Some video adapters, such as the Intergraph 3400 video adapter, do not run properly in 16-color mode or 256-color mode.

RESOLUTION
To finish Windows 2000 Setup, replace the video adapter with a supported video adapter that is listed on the Windows 2000 Hardware Compatibility List (HCL), and then start Setup again.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words:

Keywords : kbenv kbhw kbsetup KBW2KHOME

Issue type : kbprb

Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch