Microsoft KB Archive/182478

= XADM: Information Store Crashes Attempting to Deliver Message with No Message Class Attribute =

Article ID: 182478

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 4.0 Service Pack 3
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q182478





SYMPTOMS
The Microsoft Exchange Server information store may terminate unexpectedly with a stack dump similar to the following:

  FramePtr  RetAddr   Param1   Param2   Param3   Function Name 03fbefcc 0215dd56  022d0690 00000000 0000000d 0x10233a58 03fbf00c 021b236b  77fbff76 c0000034 00000000 STORE!OMSG::FSchdpMsgClass+0x126(...) 03fbf150 021aeb63  03fbf290 00000000 77fbff76 STORE!EcDoForwardAction+0x7db(0x03FBF290, 0x00000000) 03fbf2f4 021bc3d1  0294466c 0294ed3c 0f875384 STORE!EcDoDeliveryRules+0xb43(0x0294466C, 0x0294ED3C, 0x0F875384,  0x00000409, 0x0F8730A4, 0x03FBF540, 0x03FBF674, 0x03FBF5E8, 0x0F875DD4,   0x03FBF464) 03fbf374 0223e515  0294466c 0294ed3c 0f875384 STORE!EcDoPrivateFolderRules+0x271(0x0294466C, 0x0294ED3C, 0x0F875384,  0x00000409, 0x0F8730A4, 0x03FBF540, 0x03FBF674, 0x03FBF5E8, 0x03FBF5A4,   0x03FBF464) 03fbf68c 02259128  0f8730a4 0294ed3c 00000000 STORE!EcDoDeliverMessage+0x1525(0x0F8730A4, 0x0294ED3C, 0x00000000,  0x0294466C, 0x0F8727D4, 0x00000001, 0x00000002, 0x00000002, 0x0000,   0x00000000, 0x03FBFB04, 0x0F8730F4) 03fbf7ec 02253ed2  0295fc2c 0f871f2c 03fbf998 STORE!EcDoLocalDelivery+0x8c8(0x0295FC2C, 0x0F871F2C, 0x03FBF998,  0x0294F934, 0x03FBFDCC, 0x03FBFB04, 0x0F87226C, 0x0F871E24, 0x0000000c,   0x0F871E9C, 0x00000000) 03fbf9cc 02252b81  0295fc2c 03fbfaf4 00000000 STORE!EcCreateOMSubmit+0x8b2(0x0295FC2C, 0x03FBFAF4, 0x00000000,  0x002F05C0, 0x03FBFAF0, 0x0294F934, 0x03FBFDCC, 0x03FBFAFC, 0x03FBFB04,   0x03FBFE04, 0x03FBFADC, 0x03FBFB00) 03fbfb2c 0225167a  0295fc2c 00000000 002f05c0 STORE!EcSendMessage+0x1c1(0x0295FC2C, 0x00000000, 0x002F05C0,  0x0294F934, 0x03FBFDCC, 0x03FBFF10, 0x03FBFE04, 0x03FBFCF4) 03fbff38 0217b0fb  0294176c 00060004 77fbff76 STORE!FStartSend+0x105a(0x0294176C, 0x00060004) 03fbffb8 77f46c2e  00000000 77fbff76 c0000034 STORE!EcProcessTask+0x2db(0x00000000) 03fbffec 00000000  00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x61



CAUSE
This crash occurs when the information store attempts to deliver a message with an empty message-class attribute. The function STORE!OMSG::FschdpMsgClass passes a null pointer to _strnicmp, which causes the crash.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0, SP1 and SP2.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

This fix has been posted to the following Internet location:

ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information about obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: IS

Keywords: kbhotfixserver kbqfe kbbug kbfix KB182478

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