Microsoft KB Archive/185492

= Golf 98/99: "Invalid Page Fault" Error Message or Hang After Starting Game =

Article ID: 185492

Article Last Modified on 10/6/2003

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APPLIES TO


 * Microsoft Golf 1998 Edition
 * Microsoft Golf 1999 Edition

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This article was previously published under Q185492



SYMPTOMS
When you start Microsoft Golf, you may experience one of the following symptoms:

 You receive an error message similar to one of the following:

- Golf9 caused an invalid page fault in module Findstuff.dll.

- Golf9 caused an invalid page fault in module Dibeng.dll.

 The program quits unexpectedly.

 The program stops responding (hangs) at the startup screen.



CAUSE
This behavior can occur for any of the following reasons:


 * The display resolution setting is incorrect.


 * The Color Palette display setting is incorrect.


 * The monitor setting is incorrect.


 * One of more of the DirectX files is missing or damaged.


 * Multiple instances of a device are loaded when you start Windows.



RESOLUTION
To resolve this issue, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Color Palette or Colors box, click High Color (16 bit).
 * 5) Move the Desktop Area or Screen Area slider to the 800 x 600 setting.
 * 6) Click OK. If you are prompted to restart the computer, do so.

NOTE: If you are unable to change the resolution setting to 800 x 600, verify that the correct monitor is selected and that the monitor supports a resolution setting of 800 x 600.

If the display resolution is 800 x 600 or higher and the color palette is already set to High Color (16-bit) or greater, reinstall the necessary DirectX files. To do this, follow these steps:

 Insert the Golf CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the Golf CD-ROM to prevent Golf from starting automatically. Click Start, and then click Run.</li> In the Open box, type the following line and then click OK



where  is the drive letter of the CD-ROM drive.</li> Right-click the DirectX folder, and then click Copy.</li> Close the CD-ROM drive window.</li> Right-click on the desktop, and then click Paste.</li>  Restart the computer in Safe mode. To do this, use the appropriate method for your version of Microsoft Windows:

Microsoft Windows 95
Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

Microsoft Windows 98
Restart the computer, press and hold down the CTRL key after the computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu. </li> When Windows starts in Safe mode, click OK, and then double-click the DirectX folder on the desktop.</li> Double-click the Dxsetup.exe file, and then follow the instructions on the screen to reinstall DirectX.</li> When you are prompted to restart the computer, click Yes.</li></ol>

If the problem continues, download and install the latest version of DirectX from the following Microsoft Web site:

http://www.microsoft.com/directx

For more information about how to obtain the latest version of DirectX, please see the following article in the Microsoft Knowledge Base:

179113 How to Download and Install DirectX

If you continue to receive the error message, verify that no duplicate devices are loaded when you start Windows. For information about how to check for and disable multiple devices, please see the following article in the Microsoft Knowledge Base:

187916 Game Stops Responding or Quits Unexpectedly

Additional query words: golf98 msgame ghosted dx dx6 direct-x

Keywords: kberrmsg kburl kbenv kbprb kbfaq KB185492

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