Microsoft KB Archive/919017

= You receive a JOB_STATUS_PRINTED print job notification even though the printer is turned off when you try to print a document from a Windows Server 2003-based computer =

Article ID: 919017

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you try to print a document from an application on a Microsoft Windows Server 2003-based computer, you receive a JOB_STATUS_PRINTED print job notification, even though the document is not printed. You experience this symptom when the following conditions are true:
 * The shared printer is turned off.
 * The server uses a standard TCP/IP port for communication.
 * The server uses the Line Printer Remote (LPR) protocol for sending print jobs to a shared printer.
 * The LPR Byte Counting Enabled option is enabled on the server.



CAUSE
This problem occurs because the print spooler does not manage print jobs correctly. If the print spooler receives a RESTART_JOB_CONTROL notification before the EndDoc function call, the print spooler does not set the job status to JOB_PRINTED. However, if the print spooler receives the RESTART_JOB_CONTROL notification during the EndDoc function call, the print spooler marks the job status as printed and indicates to the printer that the print job status has changed. The print job is not processed. The print job status is marked as JOB_RESTART and JOB_PRINTING.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB919017

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