Microsoft KB Archive/914761

= Error message when you perform a clean installation of Groove Workspace 2.5: &quot;Unable to continue due to Internal error&quot; =

Article ID: 914761

Article Last Modified on 4/2/2006

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition

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SYMPTOMS
After you perform a clean installation of Groove Workspace 2.5, you may receive the following error message:

Unable to continue due to Internal error.



CAUSE
This problem occurs because part of the installation failed when Groove ran the optimization procedure. Therefore, Groove left the following temporary file on the computer:

Installed_components_optimized.xss in C: \ProgramFiles\Groove Networks\Groove\Data



WORKAROUND
To work around this problem, delete the temporary file.



RESOLUTION
To resolve this problem, upgrade to the most current version of Groove.



STATUS
Microsoft has confirmed that this is a problem in Groove Workspace 2.5. This problem was first fixed in Groove Workspace 2.5b.

Additional query words: TCN-01462

Keywords: kbtshoot kbprb kbexpertiseinter KB914761

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