Microsoft KB Archive/327065

= XADM: Event IDs 454 and 9518 When You Try to Mount the Information Store Database =

PSS ID Number: 327065

Article Last Modified on 6/17/2003

-

The information in this article applies to:


 * Microsoft Exchange 2000 Server

-



This article was previously published under Q327065



SYMPTOMS
You cannot mount the information store database, and the following event ID messages are logged in the Application event log:

Event Type: Error

Event Source: ESE98

Event Category: Logging/Recovery

Event ID: 454

Description: Information Store (976) Database recovery/restore failed with unexpected error -2204

-and-

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9518

Description: Error 0xfffff764 starting Storage Group /DC=LOCAL/DC=DOMAIN/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/CN=FIRST ORGANIZATION/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE GROUP/CN=SERVERS/CN=NRLAEXC2000/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP on the Microsoft Exchange Information Store. Storage Group - Initialization of Jet failed.



CAUSE
This issue occurs because the streaming file that is associated with the database has been deleted or moved to another location, possibly by your antivirus program.



RESOLUTION
To resolve this issue, restore the streaming file from the backup copy of the database. You can also see if the antivirus software moved the streaming file to the Quarantine folder. If the file is in the Quarantine folder, move it to the original location, and then configure the antivirus program so that it does not scan the Exchange 2000 folders.

NOTE: Some antivirus programs change the files to read-only when the files are moved to the Quarantine folder. If you find the streaming file in the Quarantine folder, right-click the file, and then click Properties. Click to clear the Read-only check box before you try to mount the database.

Keywords: kbprb KB327065

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.