Microsoft KB Archive/904780

= You may receive a &quot;Microsoft Office Outlook could not sign or encrypt this message&quot; error message when you try to promote a signed e-mail message item in Microsoft CRM Sales for Outlook =

Article ID: 904780

Article Last Modified on 8/18/2007

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APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft CRM 1.2
 * Microsoft CRM 1.2

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SYMPTOMS
When you try to promote a signed e-mail message item in Microsoft Business Solutions CRM Sales for Outlook (the Outlook client), you may experience the following symptoms:  An activity is created in Microsoft CRM. You receive the following error message:

Microsoft Office Outlook could not sign or encrypt this message because you have no certificates which can be used to send from the email address.

 A Microsoft CRM item is not created in the Outlook client.



CAUSE
This behavior is by design. When a signed e-mail message item is promoted in the Outlook client, related data is added to the e-mail message item, and then the item is saved. When Outlook saves a digitally signed e-mail message item, Outlook expects a valid certificate to be installed.



RESOLUTION
To resolve this behavior to successfully promote a signed e-mail message item in the Outlook client, you must obtain a Digital ID.

For more information about Digital IDs, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/assistance/HP010461711033.aspx

Additional query words: crm12 crm1.2

Keywords: kbmbsemail kbmbsmigrate kbpubtypekc KB904780

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