Microsoft KB Archive/307448

= Works Suite: Works Setup stops responding or you are prompted for CD repeatedly when Setup installs Word =

Article ID: 307448

Article Last Modified on 11/16/2007

-

APPLIES TO


 * Microsoft Works Suite 2001
 * Microsoft Works Suite 2002
 * Microsoft Works Suite 2003

-



This article was previously published under Q307448



SYMPTOMS
When you try to install Works Suite, you may see either of the following symptoms:
 * The computer stops responding (hangs).
 * You are repeatedly prompted for a CD-ROM.

These symptoms occur when Works Suite Setup tries to install Microsoft Word.



RESOLUTION
To resolve this issue, follow the steps in the following Microsoft Knowledge Base article to remove all versions of Works and Word from your computer, and then cleanboot and reinstall.

Note When you follow the steps in the following article, remove Microsoft Word in addition to Works when you remove and then run the Installer Cleanup Utility.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

816273 &quot;Setup is unable to remove earlier version&quot; error message when you try to install Works or Works Suite

If the above steps do not resolve the issue, follow the steps in the below article for your version of Windows, to determine if your Works CDs or your CD-ROM drive are dirty or damaged.

Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition
218617 How to troubleshoot common problems that occur when a Windows 98-based or Windows Millennium Edition-based computer cannot read a CD or a DVD

Microsoft Windows NT or Microsoft Windows 2000
126380 Troubleshooting CD-ROM problems in Windows 2000 and Windows NT

Microsoft Windows XP
314096 Advanced troubleshooting for issues that occur when you are installing a new CD or DVD drive on Windows XP



MORE INFORMATION
Works Suite 2001 includes Microsoft Word 2000.

Keywords: kbpending kbprb KB307448

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.