Microsoft KB Archive/274350

= Crimson Skies: Known Video Issues in Crimson Skies =

Article ID: 274350

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Crimson Skies

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This article was previously published under Q274350



SUMMARY
This article describes some of the known video related issues in Microsoft Crimson Skies.



MORE INFORMATION
The following list contains known video related issues in Crimson Skies.  Video adapters based on the 3dfx Voodoo Banshee chip set (such as the Diamond Monster Fusion video adapter)

If a video adapter that is based on the 3dfx Voodoo Banshee chip set is installed in your computer, the textures in the game may appear distorted, may flash white, or may be missing.

To resolve this issue, download and install the latest Voodoo Banshee reference driver from the following 3dfx Web site:

http://www.3dfx.com

 Video adapters based on the 3DLabs Permedia 2 chip set based video adapter

If a video adapter that is based on the 3DLabs Permedia 2 chip set is installed in your computer, you may experience the following issues:  Shadows may be distorted.

 Menus in the game may be distorted.

 Cockpit instruments may be oddly colored.

To resolve the issue with distorted shadows, turn off the Shadows option in the Video menu in the game.

To resolve the other issues with the 3DLabs Permedia 2 chip set, contact your hardware manufacturer for the latest video driver, or download and install the latest reference driver from the following 3DLabs Web site:

http://www.3dlabs.com

 ATI 3D Rage II+ video adapter

If an ATI 3D Rage II+ video adapter is installed in your computer, textures in the game may not be displayed correctly, visual anomalies may occur in the menus in the game, or lines may be displayed on the screen.

To resolve these issues, install the latest video driver from the following ATI Web site:

http://www.amd.com/

</li> ATI Rage 128 or ATI Rage Fury Maxx video adapter

If an ATI Rage 128 or an ATI Rage Fury Maxx video adapter is installed in your computer, you may experience intermittent problems with the screen.

To resolve this issue, install the latest video driver from the following ATI Web site:

http://www.amd.com/

</li> ATI Rage GL AGP video adapter

If an ATI Rage GL AGP video adapter is installed in your computer, the game may stop responding (hang) with a black screen when you start a mission.

To resolve this issue, install the latest video driver from the following ATI Web site:

http://www.amd.com/

</li> ATI Rage Pro video adapter

If an ATI Rage Pro video adapter is installed in your computer, multiple aircraft shadows may be displayed for one aircraft in a multiplayer game.

To resolve this issue, install the latest video driver from the following ATI Web site:

http://www.amd.com/

</li> ATI Rage Pro turbo AGP video adapter

If an ATI Rage Pro turbo AGP video adapter is installed in your computer, the game may hang with a white screen after you start the game.

To resolve this issue, install the latest video driver from the following ATI Web site:

http://www.amd.com/

</li> Creative Labs 3D Blaster Riva TNT2 Ultra video adapter

If a Creative Labs 3D Blaster Riva TNT2 Ultra video adapter is installed in your computer, you may not be able to use a screen resolution in the game that is higher than 640 x 480.

To resolve this issue, download and install the latest video driver for your video adapter from the following Creative Labs Web site:

http://www.creative.com

</li> Creative Labs Graphics Blaster Riva TNT video adapter

If a Creative Labs Graphics Blaster Riva TNT video adapter is installed in your computer, you may experience the following issues:  Textures on the screen may be unusually dark or flash in the distance.

</li> In Microsoft Windows Millennium, the main menu screen may be distorted.</li></ul>

To resolve this issue, download and install the latest reference driver from nVIDIA from the following nVIDIA Web site:

http://www.nvidia.com

</li> Creative Labs Voodoo 2 video accelerator

If a Creative Labs Voodoo 2 video accelerator is installed in a Microsoft Windows 98-based computer, the game may not start properly.

To resolve this issue, download and install the latest Voodoo2 reference driver from the following 3dfx Web site:

http://www.3dfx.com

</li> Diamond Viper TNT AGP video adapter

If a Diamond Viper TNT AGP video adapter is installed in your computer, your aircraft may roll uncontrollably, and the game may be minimized unexpectedly when you are playing a mission.

To resolve this issue, download and install the latest reference driver from nVIDIA from the following nVIDIA Web site:

http://www.nvidia.com

</li> Guillemot Maxi Gamer Cougar video adapter

If a Guillemot Maxi Gamer Cougar video adapter is installed in your computer, the game may hang when you start a mission.

To resolve this issue, download and install the latest video driver for your video adapter from the following Guillemot Web site or the latest reference driver from the following nVIDIA Web site:

http://www.guillemot.com

http://www.nvidia.com

</li> Guillemot Xentor 32 video adapter with a DVD-ROM drive

If a Guillemot Xentor 32 video adapter and a DVD-ROM drive are installed in your computer, you may experience problems if you attempt to start Crimson Skies during the opening video clip.

To resolve this issue, upgrade your DVD-ROM software. If the problems continue to occur, uninstall the software DVD player that is included with your video adapter.</li> Hercules Power Drive Terminator Beast video adapter

If a Hercules Power Drive Terminator Beast video adapter is installed in your computer, multiple aircraft shadows for one aircraft may be displayed on the ground.

To resolve this issue, download and install the latest video driver for your video adapter from the following Hercules Web site or the latest reference driver for the S3 Savage 3D chip set from the following S3 Web site:

http://www.hercules.com

http://www.diamondmm.com

</li> Matrox Millennium II video adapter

The Matrox Millennium II video adapter does not have sufficient 3D feature support to run Crimson Skies in hardware mode.

For example, targeting reticules are not correctly blended.

If the Matrox Millennium II video adapter is installed in your computer, use Software mode when you play Crimson Skies.</li> <li>Number 9 Revolution IV video adapter

If a Number 9 Revolution IV video adapter is installed in your computer, you may experience the following issues: <ul> <li>When you are killed in Crimson Skies, the game may be minimized, and to restart the mission you may have to use the options screen.

</li> <li>When you quit an Instant Action mission, the game may hang.</li></ul>

To resolve these issues, install the latest video driver from for your video adapter from the following Number 9 Visual Technology Web site:

http://www.nine.com

</li> <li>Number 9 SR-9 Pro video adapter

If a Number 9 SR-9 Pro video adapter is installed in your computer, the terrain in the game may be distorted.

To resolve this issue, download and install the latest reference driver for the Savage 4 chip set from the following Diamond Multimedia Web site:

http://www.diamondmm.com

</li> <li>nVIDIA chipset (TNT, TNT2, and GeForce)

If a video adapter that is based on the nVIDIA TNT, TNT2, or the GeForce chip set is installed in a Windows 2000-based computer, you may not be able to play the game in accelerated hardware mode.

This issue can occur if you use the nVIDIA video driver that is included with Windows 2000.

To resolve this issue, contact your hardware manufacturer for the latest video driver for your video adapter, or download and install the latest reference driver from the following nVIDIA Web site:

http://www.nvidia.com

</li> <li>STB Velocity 128 3D AGP video adapter

If a STB Velocity 128 3D AGP video adapter is installed in your computer, the game may stop responding during game play or quit back to the Desktop.

To resolve this issue, download and install the latest reference driver from nVIDIA. To do so, visit the following nVIDIA Web site:

http://www.nvidia.com/object/riva_drivers.html

If the issue continues to occur, update the video card.</li> <li>STB Velocity 4400 video adapter

If an STB Velocity 4400 video adapter is installed in your computer, you may experience the following issues: <ul> <li>The computer may hang at the Main Menu.

</li> <li>Textures may become distorted after a few minutes of game play.

</li> <li>An error message may be displayed and the game may not start.</li></ul>

To resolve these issues, download and install the latest retail driver for your video adapter from the following STB Web site or install the latest reference driver from the following nVIDIA Web site:

http://www.stb.com/drivers

http://www.nvidia.com

</li></ul>

Contact the Manufacturer of Your Video Adapter
For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To identify the manufacturer and model of your video adapter:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) If you are using a Microsoft Windows 95-based or a Windows 98-based computer, click the Device Manager tab.

If you are using a Windows 2000-based computer, click the Hardware tab, and then click Device Manager.
 * 1) Click the plus sign (+) next to Display adapters to expand the branch.
 * 2) Under the Display adapters branch, note the manufacturer and model of your video adapter, and then click OK.
 * 3) Close all open windows.

NOTES:

Reference drivers are drivers that are released by the manufacturers of a specific chip set that is used by specific video adapters.

Retail drivers are drivers that are released by the manufacturer of a video adapter or audio card that use a specific chip set.

If you experience issues when you use the most recent retail drivers supplied by the video adapter's or sound card's manufacturer, use the latest reference driver from your video adapter's or sound card's chip set manufacturer.

Microsoft recommends that you do not install beta video drivers.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: msgame crash video display

Keywords: kbdisplay kb3rdparty kbgraphic kbhardware kbprb KB274350

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