Microsoft KB Archive/273622

= Reader Error Message: StgOpenStorage Failed with 0x80030005 =

Article ID: 273622

Article Last Modified on 2/25/2003

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APPLIES TO


 * Microsoft Reader 1.5
 * Microsoft Reader 2.0 for the Pocket PC

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This article was previously published under Q273622



SYMPTOMS
When you start Microsoft Reader, you may receive the following error message:

StgOpenStorage failed with 0x80030005

Access is Denied 0x80038005

Microsoft Reader cannot access the My Library directory. Please make sure that you have read/write access to this folder.

NOTE: You may receive this error message even if you attempt to open a LIT file to which you have write access.



CAUSE
This behavior can occur if either of the following conditions is true:
 * You do not have write access to the My Library folder that is installed by Microsoft Reader.


 * The My Library folder has become corrupted.



RESOLUTION
To resolve this issue, make sure that you have write access to the My Library folder.

NOTE: If you use a Microsoft Windows NT 4.0-based computer, you need to log on to the computer with administrative rights or contact your system administrator.

If the above steps do not work, perform the following steps to backup any .lit files, uninstall Reader, delete the My Library folder, and then reinstall Reader. You may need to back up any .lit files stored in your My Library folder, however do not backup the Litpath.lpt file.

Backup .lit Files
Backup .lit files. These files are stored in the My Library folder.
 * 1) Double-click My Computer.
 * 2) Right-click the My Library folder, and then click Copy on the menu that appears.
 * 3) Close My Computer.
 * 4) Right-click the Desktop and then click Paste on the menu that appears.

Uninstall Microsoft Reader
To uninstall Microsoft Reader:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Double-click Microsoft Reader.
 * 4) Follow the instructions on the screen to uninstall Microsoft Reader.

Delete the My Library Folder
To delete the My Library folder:
 * 1) Double-click My Computer.
 * 2) Right-click the My Library folder, and then click Delete on the menu that appears.
 * 3) Click Yes to delete this folder.

Install Microsoft Reader
Connect to the following Microsoft Web site to download and install Microsoft Reader:

http://www.microsoft.com/reader

After you download the Microsoft Reader setup, double-click the file to install Microsoft Reader.

Additional query words: msreader

Keywords: kberrmsg kbenv kbprb KB273622

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