Microsoft KB Archive/814176

= PowerPoint 2002 quits unexpectly when you open a presentation made in an earlier version of PowerPoint =

Article ID: 814176

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition

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SYMPTOMS
When you open a Microsoft PowerPoint presentation that was created in an earlier version of PowerPoint, you may receive the following error message before all the slides have loaded:

Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click the click here link to view the details of the error, the error signature may appear to be similar to the following:   AppName        AppVer        ModName     ModVer          OffSet Powerpnt.exe  10.0.4205.0   Gdi32.dll   5.1.2600.1106   000ac6e



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time      Size       File name -  03-Feb-2003  18:07:32  6,249,804  Shared.msp    (Client Patch) 03-Feb-2003 19:11:38  7,330,644  Sharedff.msp  (Full File Patch) After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Version      Size       File name 31-Jan-2003 22:15:26  10.0.4929.0  9,935,432  Mso.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: FIX

Keywords: kbqfe kbhotfixserver kbslideshow kberrmsg kbopenfile kbbug kbfix kbofficexppresp3fix KB814176

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