Microsoft KB Archive/319360

= Msinfo32.exe Reports an Incorrect Processor Speed =

Article ID: 319360

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q319360



SYMPTOMS
If you run Msinfo32.exe on a computer that has an Intel Pentium 4 Xeon 2.2-GHz or faster processor, a very high processor speed may be shown. The Processor information on the System Summary page shows the correct name, family, model and stepping for the processor, but the approximate speed may be 37,000 MHZ or faster.

You may also experience this symptom when you are using Msinfo32.exe to view the system information on a remote computer that is running one of the previously mentioned processors. This symptom may occur when the local computer and remote computer are at different service pack levels. For example, the local computer is running Windows 2000 with Service Pack 2, and the remote computer is running Windows 2000 with Service Pack 3.



CAUSE
The speed of the newest Pentium processors exposes a limitation in the speed calculation code in Msinfo32.exe.



RESOLUTION
To resolve this problem, apply the hotfix that is described in the following Microsoft Knowledge Base article:

302857 WMI Win32_Group ASSOCIATORS Queries Are Not Optimized

Additional query words: help support helpctr p4

Keywords: kbprb kbwin2000presp3fix KB319360

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