Microsoft KB Archive/837327

= You receive a &quot;The system cannot change your password now because the domain  is not available&quot; error message when you try to change your password in Windows XP or in Windows 2000 =

Article ID: 837327

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to change your password in Microsoft Windows XP or in Microsoft Windows 2000 on a locked-out account that has the User must change password at next logon attribute set, you receive an error message that is similar to the following:

The system cannot change your password now because the domain  is not available.

Note In this error message,  is a placeholder for the actual domain name.



CAUSE
This problem occurs because the account is missing its default service principal name (SPN).



RESOLUTION
To resolve this problem, log on as a local Administrator and then apply the hotfix that is mentioned in the following article:

324141 Changing the password on a locked-out account generates a &quot;Domain not available&quot; message

If you cannot resolve this problem by applying the hotfix, log on as a local Administrator and then follow these steps.

Microsoft Windows 2000 Server, Windows 2000 Professional, and Windows 2000 Advanced Server

 * 1) On the desktop, right-click My Computer, and then click Properties.
 * 2) Click the Network Identification tab, and then click Properties.
 * 3) Click More, and then click to select the Change primary DNS suffix when domain membership changes check box.
 * 4) Click OK four times.
 * 5) When you are prompted to restart your computer, click Yes.

Microsoft Windows XP Professional

 * 1) On the desktop, right-click My Computer, and then click Properties.
 * 2) Click the Computer Name tab, and then click Change.
 * 3) Click More, and then click to select the Change primary DNS suffix when domain membership changes check box.
 * 4) Click OK four times.
 * 5) When you are prompted to restart your computer, click Yes.

Keywords: kbactivedirectory kbprb kbwinservds KB837327

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