Microsoft KB Archive/838233

= Your computer may slow or stop responding and repeatedly log event IDs 9582 and 1160 in Exchange 2000 Server =

Article ID: 838233

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Your Microsoft Exchange 2000 Server computer may slow or stop responding, and the following events are logged repeatedly in the event log. Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 1160

User: N/A

Computer:

Description:

Database resource failure error 0xfffffc0d occurred in function JTAB_BASE::EcCreateIndex while accessing the database &quot; &quot;.

Event Type: Error

Event Source: MSExchangeIS

Event Category: Performance

Event ID: 9582

User: N/A

Computer:

Description:

The virtual memory necessary to run your Exchange server is fragmented in such a way that normal operation may begin to fail. It is highly recommended that you restart all Exchange services to correct this issue.



CAUSE
This issue may occur when virtual memory fragmentation occurs on your Exchange 2000 computer. This issue may also occur when the server has IMAP4 users and they log on or log off.



Hotfix information
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Component: Exchange\IMAP4\EPOXY

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name --  08-Mar-2004  09:37  6.0.6574.0      3,919,872  Cdoex.dll 16-Feb-2004 15:08                     12,720  Ctrl_calendarview20.htc 16-Feb-2004 15:08                     91,631  Ctrl_calendarview20.js   08-Mar-2004  09:57  6.0.6574.0        847,872  Davex.dll 08-Mar-2004 09:57  6.0.6574.0         53,248  Davexpc.dll 08-Mar-2004 10:38  6.0.6574.0        131,072  Drviis.dll 08-Mar-2004 10:39  6.0.6574.0        581,632  Dsaccess.dll 08-Mar-2004 09:45  6.0.6574.0        184,320  Dscmsg.dll 08-Mar-2004 09:47  6.0.6574.0        962,560  Emsmdb32.dll 08-Mar-2004 09:42  6.0.6574.0      2,191,360  Ese.dll 08-Mar-2004 09:42  6.0.6574.0         40,960  Eseperf.dll 16-Feb-2004 15:13                      6,991  Eseperf.hxx 08-Mar-2004 09:42                    391,634  Eseperf.ini 08-Mar-2004 09:37  6.0.6574.0      3,588,096  Excdo.dll 08-Mar-2004 10:38  6.0.6574.0         94,208  Eximap4.dll 08-Mar-2004 10:39  6.0.6574.0        262,144  Exmime.dll 08-Mar-2004 09:23  6.0.6574.0        176,128  Exnntp.dll 08-Mar-2004 09:57  6.0.6574.0        143,360  Exodbesh.dll 08-Mar-2004 09:57  6.0.6574.0         57,344  Exodbpc.dll 08-Mar-2004 09:57  6.0.6574.0        200,704  Exodbprx.dll 08-Mar-2004 09:57  6.0.6574.0      2,158,592  Exoledb.dll 08-Mar-2004 10:36  6.0.6574.0         81,920  Exosal.dll 08-Mar-2004 10:38  6.0.6574.0         32,768  Expop3.dll 08-Mar-2004 10:39  6.0.6574.0         32,768  Exproto.dll 08-Mar-2004 09:57  6.0.6574.0        307,200  Exprox.dll 08-Mar-2004 09:50  6.0.6574.0        143,360  Exschema.exe 08-Mar-2004 09:52  6.0.6574.0        327,680  Exsmtp.dll 08-Mar-2004 09:52  6.0.6574.0        675,840  Exwform.dll 08-Mar-2004 09:24  6.0.6574.0        180,224  Exwin32.dll 08-Mar-2004 09:50  6.0.6574.0         40,960  Febecfg.dll 08-Mar-2004 10:38  6.0.6574.0         32,768  Iisif.dll 08-Mar-2004 10:40  6.0.6574.0        135,168  Iisproto.dll 08-Mar-2004 10:40  6.0.6574.0         61,440  Imap4be.dll 08-Mar-2004 09:53  6.0.6574.0        319,488  Imap4evt.dll 08-Mar-2004 09:52  6.0.6574.0        126,976  Imap4fe.dll 08-Mar-2004 10:38  6.0.6574.0        126,976  Imap4svc.dll 08-Mar-2004 10:39  6.0.6574.0         40,960  Jcb.dll 08-Mar-2004 09:23  6.0.6574.0         49,152  Mdbevent.dll 08-Mar-2004 09:42  6.0.6574.0      2,293,760  Mdbmsg.dll 08-Mar-2004 09:25  6.0.6574.0         32,768  Mdbrole.dll 08-Mar-2004 09:47  6.0.6574.0        909,312  Mdbsz.dll 08-Mar-2004 10:39  6.0.6574.0         24,576  Mdbtask.dll 08-Mar-2004 09:23  6.0.6574.0        151,552  Nntpex.dll 08-Mar-2004 10:34  6.0.6574.0         94,208  Peexch50.dll 08-Mar-2004 10:36  6.0.6574.0        413,696  Phatcat.dll 08-Mar-2004 10:38  6.0.6574.0         36,864  Pop3be.dll 08-Mar-2004 09:53  6.0.6574.0        303,104  Pop3evt.dll 08-Mar-2004 09:52  6.0.6574.0         24,576  Pop3fe.dll 08-Mar-2004 10:36  6.0.6574.0         73,728  Pop3svc.dll 08-Mar-2004 09:53  6.0.6574.0        163,840  Protomsg.dll 08-Mar-2004 10:39  6.0.6574.0        532,480  Reapi.dll 08-Mar-2004 10:37  6.0.6574.0      4,673,536  Store.exe Note Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about memory fragmentation, click the following article numbers to view the articles in the Microsoft Knowledge Base:

296073 Monitoring for Exchange 2000 memory fragmentation

For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB838233

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