Microsoft KB Archive/941880

= Japanese characters appear as boxes when you use a Windows XP Service Pack 2-based printer server to print the characters =

Article ID: 941880

Article Last Modified on 10/8/2007

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APPLIES TO


 * Microsoft Windows XP Professional

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SYMPTOMS
Consider following scenario:
 * On a Windows XP Service Pack 2-based printer server, you enable the Enable advanced printing features setting in the printer properties for a printer.
 * You use this printer to print some Japanese characters from a Windows Server 2003-based client computer.

In this scenario, the printed Japanese characters appear as boxes. This problem occurs even if both the printer server and the client computer have the files for East Asian languages installed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Installation information
Install the hotfix on the Windows XP Service Pack 2-based printer server.

Prerequisites
You must have Windows XP Service Pack 2 installed.

Restart requirement
You have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
You do not have to make any changes to the registry to use this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP Service Pack 2, x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To enable the Enable advanced printing features setting, follow these steps:
 * 1) Click Start, click Run, type control printers, and then click OK.
 * 2) Right-click the printer, and then click Properties.
 * 3) On the Advanced tab, click to select the Enable advanced printing features check box.
 * 4) Click OK.

To install the files for East Asian languages, follow these steps:
 * 1) Click Start, click Run, type intl.cpl, and then click OK.
 * 2) On the Language tab, click to select the Install files for East Asian Languages check box.
 * 3) Click OK.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: dbcs

Keywords: kbexpertisebeginner kbpubtypekc kbqfe kbhotfixserver KB941880

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