Microsoft KB Archive/934373

= Error message when you stream an album by using Zune software or by using Windows Media Player 11: &quot;Zune software encountered a problem while playing the file&quot; or &quot;URGE software encountered a problem while playing the file&quot; =

Article ID: 934373

Article Last Modified on 4/16/2007

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APPLIES TO


 * Zune software
 * Microsoft Windows Media Player 11

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SYMPTOMS
When you use Zune software with a Zune Pass subscription to stream an album, you may receive the following error message:

Zune software encountered a problem while playing the file. For additional assistance, click Web Help.

Or, when you use Microsoft Windows Media Player 11 together with the digital music service URGE to stream an album, you may receive the following error message:

URGE software encountered a problem while playing the file. For additional assistance, click Web Help.



CAUSE
This issue occurs when you use a single subscriber account to try to stream to two computers at the same time.



RESOLUTION
To avoid this issue, stream to only one computer at a time.

Keywords: kbzunesoftware kbexpertisebeginner kbtshoot kberrmsg kbprb KB934373

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