Microsoft KB Archive/330327

= BizDesk Keyword Searches Are Not Successful If a Keywords Catalog Property Exists =

Article ID: 330327

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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This article was previously published under Q330327





SYMPTOMS
When you try to perform a Microsoft Commerce Server Business Desk (BizDesk) keyword search, the search is not successful, and you receive the following error message:

Object doesn't support this property or method: 'keywords.value' in catalogs/editor/edit_CatalogContent.asp



CAUSE
This problem occurs if you add a keywords property to the catalog because &quot;keywords&quot; is used for keyword searches.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Size    File name --  10-Oct-2002  17:18     26,489  Dlg_productpicker.asp 10-Oct-2002 17:18     66,388  Edit_catalogcontent.asp 10-Oct-2002 17:18      6,916  Response_products.asp



WORKAROUND
To work around this problem, remove the keyword property from the catalog.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix KB330327

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