Microsoft KB Archive/909083

= You receive an &quot;INSERT MEDIA&quot; error message when you try to use the Create CD/DVD experience in Windows XP Media Center Edition 2005 =

Article ID: 909083

Article Last Modified on 2/20/2006

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2005

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SYMPTOMS
In Microsoft Windows XP Media Center Edition 2005, when you try to use the Create CD/DVD experience to create a CD or a DVD, you may receive the following error message:

INSERT MEDIA

Please insert writeable media that is compatible with your CD or DVD recorder, and then select Retry.



CAUSE
This problem may occur if either of the following conditions is true:
 * The wrong type of recordable disc is loaded into the recordable optical drive. For example, if you are trying to create a CD, you should have a recordable CD loaded, and if you are trying to create a DVD, you should have a recordable DVD loaded.
 * The computer is using a DVD-RAM drive that was not supported in the initial release of Windows XP Media Center Edition 2005. For example, the problem is known to occur when you use the Matsushita DVD-RAM drive model UJ-846S. This drive was not supported in the initial release of Windows XP Media Center Edition 2005.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



RESOLUTION
To resolve the problem that is described in the second bullet of the &quot;Cause&quot; section, install the updates that are described in the following articles in the Microsoft Knowledge Base articles:

900325 Update Rollup 2 for Windows XP Media Center Edition 2005

908250 Update Rollup 908250 is available for Update Rollup 2 for Microsoft Windows XP Media Center Edition 2005

Update Rollup 2 for Windows XP Media Center Edition 2005 adds support for additional drives, including the Matsushita DVD-RAM drive model UJ-846S. Without these updates installed, the UJ-846S drive will correctly recognize DVD-R, DVD-RW, and DVD-RAM discs. However, the drive will not recognize CD-R, CD-RW, and DVD+RW discs.

To determine the model of optical drive that is installed in the computer, follow these steps:
 * 1) Click Start, click Run, type MSINFO32, and then click OK.
 * 2) In System Information, expand Components.
 * 3) Click CD-ROM. The model of optical drive is displayed in the Name section.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

Keywords: kbtshoot KB909083

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