Microsoft KB Archive/135050

Money: Money Could Not Complete the Call Due to Trouble…

PSS ID Number: Q135050 Article last modified on 08-20-1998

WINDOWS:4.0,4.0a,5.0,98

WINDOWS

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The information in this article applies to:

 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 == Microsoft Money version 4.0 for Windows 95 == 

= SYMPTOMS =

When you try to use the Microsoft Money Online Services, you may receive the following error message:

Money could not complete the call due to trouble communicating with the modem port. Please try again.

= RESOLUTION =

This error message can be caused by modem problems or conflicts with other communication software installed on your computer. See the Internal Modems, External Modems or Communication Software Conflicts sections below for more information.

Internal Modems
If you have an internal modem and you receive this error message, Windows is unable to communicate with your modem. Check the modem settings in the Windows Control Panel to verify that the modem is installed correctly.

For more information about how to accomplish this task in Windows, see your Windows printed documentation or online help.

External Modems
If you have an external modem and receive this error message, check all cable connections and make sure the modem power is on. If everything appears correct, check the modem settings in Control Panel.

For more information about how to accomplish this task in Windows, see your Windows printed documentation or online help.

Communication Software Conflicts
The problem can also occur if you have other communications software running in the background such as fax software configured to receive incoming faxes. You must close any other communications software before you can use the Microsoft Money Online Banking services.

Phone Line Connections
Your modem may not be properly connected to the phone line. Check to make sure that the phone line is securely connected to your modem. Verify that the connection is working, and that a dial tone exists.

For more information about how to perform this task in Windows 95, see your Windows printed documentation or online Help.

= Additional query words: w_money FAQ 95 win95 money95 97 6.0 potato =

Keywords : kberrmsg kbdta kbonline kbfaq Version : WINDOWS:4.0,4.0a,5.0,98 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.