Microsoft KB Archive/898620

= FIX: A crash dump file is not generated after a fatal system error occurs on a computer that is running Windows Server 2003 Service Pack 1 =

Article ID: 898620

Article Last Modified on 10/11/2007

-

APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Web Edition

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul> </li> Microsoft Windows Server 2003, Enterprise x64 Edition</li> Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

-

<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When a fatal system error occurs on a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1), a crash dump file is not generated as you expect. This symptom occurs when the following conditions are true:
 * There is already a Memory.dmp file on the same path that you have configured for the system crash dump file and for the page file.
 * The crash dump file is generated on a volume that is not the boot volume.
 * You have sufficient free space on the volume that you configured to generate crash dump files.
 * The Overwrite the existing dump file option is enabled.

<div class="cause_section">

CAUSE
This problem occurs because the session manager incorrectly calculates the free disk space that is required on the target volume. Specifically, the session manager does not consider the disk space that is used for existing dump files when it calculates the total disk space that is required for crash dump files.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must have Windows Server 2003 SP1 installed.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 with SP1, Itanium-based versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  29-Apr-2005  02:53  5.2.3790.2432     152,576  Smss.exe         IA-64 29-Apr-2005 02:53  5.2.3790.2432      53,760  Wsmss.exe        x86

Windows Server 2003 with SP1, x86-based versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  29-Apr-2005  01:26  5.2.3790.2432      53,760  Smss.exe

Windows Server 2003 x64 Edition
<pre class="fixed_text">  Date         Time   Version            Size    File name --  29-Apr-2005  02:53  5.2.3790.2432      75,264  Smss.exe         x64 29-Apr-2005 02:53  5.2.3790.2432      53,760  Wsmss.exe        x86 Note Service Pack 1 is already included in Windows Server 2003 x64 Edition.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
To enable the Overwrite the existing dump file option, follow these steps:
 * 1) Click Start, right-click My Computer, and then click Properties.
 * 2) Click the Advanced tab.
 * 3) Under Startup and Recovery, click Settings.
 * 4) Click to select the Overwrite any existing file check box.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB898620

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.