Microsoft KB Archive/247086

= XWEB: Outlook Web Access Error Message: Failed to Get Inbox =

PSS ID Number: 247086

Article Last Modified on 10/23/2003

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The information in this article applies to:


 * Microsoft Outlook Web Access 5.5 SP 1
 * Microsoft Outlook Web Access 5.5 SP 2
 * Microsoft Outlook Web Access 5.5 SP 3
 * Microsoft Exchange Server 5.5

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This article was previously published under Q247086



SYMPTOMS
If you log on to a Microsoft Exchange Server computer by using Outlook Web Access (OWA), the following error message may be displayed:

Failed to get Inbox.



CAUSE
The Mapisvc.inf file, which is located in the Winnt\System32 folder, has been modified or is missing.



RESOLUTION
Either replace the Mapisvc.inf file with an unmodified copy of the original file, or add the following sections to the file: [EMS_MDB_private] PR_PROVIDER_DLL_NAME=EMSMDB.DLL PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY|STATUS_DEFAULT_STORE|STATUS_PRIMARY_STORE 66090003=0C000000 660A0003=01000000 34140102=5494A1C0297F101BA58708002B2A2517 PR_DISPLAY_NAME=Private Folders PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store [EMS_DSA] PR_DISPLAY_NAME=Microsoft Exchange Directory Service PR_PROVIDER_DISPLAY=Microsoft Exchange Directory Service PR_PROVIDER_DLL_NAME=EMSABP.DLL PR_RESOURCE_TYPE=MAPI_AB_PROVIDER



MORE INFORMATION
The Mapisvc.inf file is created during the installation of Exchange Server. You may be able to solve this problem by copying the Mapisvc.inf file from another Exchange Server computer.

Keywords: kbprb KB247086

Technology: kbExchange550 kbExchangeSearch kbOutlookSearch kbOWA550 kbOWA550SP1 kbOWA550SP2 kbOWA550SP3 kbZNotKeyword2

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