Microsoft KB Archive/907590

= Xbox 360: Disc tray does not close =

Article ID: 907590

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
The Xbox 360 disc tray will not close.



THINGS TO TRY
To troubleshoot this issue, following these steps:
 * 1) If it is possible, remove any discs from the tray.
 * 2) Push the eject button to close the tray.
 * 3) If the tray seems to be blocked, gently move the tray up, down, and to the side.
 * 4) Make sure that the faceplate is fitted correctly so that it does not obstruct the disc tray in any way.
 * 5) If the tray still does not close, contact Xbox Customer Service.

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