Microsoft KB Archive/318873

= The PKI Dialog Box Appears Multiple Times If You Click Cancel =

Article ID: 318873

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q318873



SYMPTOMS
If you open a commercial signed or encrypted message, the public key infrastructure (PKI) Medium Grade password dialog box appears. If you click Cancel in this dialog box, the dialog box reappears many times. If you have DMS extensions loaded, you must click Cancel four times. If you have turned off DMS extensions, you must click Cancel two times.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Version           Size     File name ---  15-May-2002  15:53  5.0.2195.5781     123,664  Adsldp.dll 15-May-2002 15:53  5.0.2195.5781     131,344  Adsldpc.dll 15-May-2002 15:53  5.0.2195.5781      62,736  Adsmsext.dll 15-May-2002 15:53  5.0.2195.5801     358,160  Advapi32.dll 15-May-2002 15:53  5.131.2195.5543   466,704  Crypt32.dll 15-May-2002 15:53  5.0.2195.5595     135,952  Dnsapi.dll 15-May-2002 15:53  5.0.2195.5595      96,016  Dnsrslvr.dll 15-May-2002 15:53  5.0.2195.5722      45,328  Eventlog.dll 15-May-2002 15:53  5.0.2195.5639     146,192  Kdcsvc.dll 22-Apr-2002 13:24  5.0.2195.5640     199,952  Kerberos.dll 02-May-2002 15:44  5.0.2195.5724      71,024  Ksecdd.sys 07-May-2002 11:40  5.0.2195.5744     504,080  Lsasrv.dll 07-May-2002 11:40  5.0.2195.5744      33,552  Lsass.exe 13-May-2002 15:40  5.0.2195.5782     107,792  Msv1_0.dll 15-May-2002 15:53  5.0.2195.5626     306,960  Netapi32.dll 15-May-2002 15:53  5.0.2195.5723     360,208  Netlogon.dll 15-May-2002 15:53  5.0.2195.5719     916,752  Ntdsa.dll 15-May-2002 15:53  5.0.2195.5782     119,568  Psbase.dll 15-May-2002 15:53  5.0.2195.5585     386,832  Samsrv.dll 15-May-2002 15:53  5.0.2195.5757     128,784  Scecli.dll 15-May-2002 15:53  5.0.2195.5757     299,792  Scesrv.dll 15-May-2002 15:53  5.0.2195.5677      48,912  W32time.dll 25-Apr-2002 16:15  5.0.2195.5677      57,104  W32tm.exe 15-May-2002 15:53  5.0.2195.5737     125,712  Wldap32.dll 07-May-2002 11:40  5.0.2195.5744     504,080  Lsasrv.dll

Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size     File name ---  25-Jul-2002  16:54  5.131.2600.49  544,256  Crypt32.dll



Windows 2000
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Windows XP
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Additional query words: kbSecurity

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsecurity kbwinxpsp1fix kbwin2ksp4fix kbhotfixserver KB318873

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