Microsoft KB Archive/230907

= Encarta Research Organizer: Images in Project Are not Exported =

Article ID: 230907

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta 98 Research Organizer 1.0
 * Microsoft Encarta 99 Research Organizer

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This article was previously published under Q230907



SYMPTOMS
When you export a project from Microsoft Encarta Research Organizer to a Rich Text (.rtf) file, the file may not contain the images you selected.



CAUSE
This behavior can occur if the following conditions are true:


 * You are using Research Organizer on a Microsoft Windows 95 or Microsoft Windows 98-based computer.


 * Your video adapter is configured to use a High Color (16-bit) color palette.



RESOLUTION
To work around this issue, change the Color Palette setting for your video adapter. To do this:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Colors or Color Palette box, click one of the following settings:


 * 1) * 256 Colors


 * 1) * True Color (24-bit)


 * 1) * True Color (32-bit)
 * 2) Click OK.
 * 3) If you are prompted to restart your computer, do so.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Encarta Research Organizer 2000.



MORE INFORMATION
The following table lists the bits-per-pixel and number of colors for common color palettes in Windows.

NOTE: The True Color (32-bit) color palette typically use only 24 bits for displaying color and the remaining 8 bits for control or transparency information.

Additional query words: 1.00 multi multi-media media mm image pictures

Keywords: kbdisplay kbprb kbui KB230907

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