Microsoft KB Archive/276288

= WritePrinter Error Recovery with SNA Server Print Service =

Article ID: 276288

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1
 * Microsoft SNA Server 4.0 Service Pack 2
 * Microsoft SNA Server 4.0 Service Pack 3
 * Microsoft Host Integration Server 2000 Standard Edition

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This article was previously published under Q276288



SYMPTOMS
The Print Service of SNA Server uses the WritePrinter function call to send data to the printer. Errors may sometimes occur when this function is called, which may cause such problems as incorrect output (dropped characters) to be printed.



CAUSE
Because all errors to WritePrinter are intermittent and appear to be related to stress conditions, Print Service was modified as follows:
 * 1) If an error occurs, a retry loop is entered, where the call is made five times with a 20 millisecond delay, which usually resolves stress-related errors.
 * 2) If the WritePrinter call still fails, the failure is marked as a job error, and printing of the job is stopped.



RESOLUTION
To resolve this problem, obtain the latest service pack for Host Integration Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328152 How to Obtain the Latest Host Integration Server 2000 Service Pack

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Host Integration Server 2000 Service Pack 1.

Additional query words: Winvprt Ppd3270 Ppd5250 sp1 sp2 sp3 HIS 2000

Keywords: kbbug kbfix kbhostintegserv2000presp1fix kbhostintegserv2000sp1fix kbsna400presp4fix kbsna400sp4fix KB276288

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