Microsoft KB Archive/935655

= Error message when you try to restore content that you have purchased from the Zune Marketplace by using the Restore Library feature: &quot;An unknown error occurred&quot; =

Article ID: 935655

Article Last Modified on 11/19/2007

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APPLIES TO


 * Zune software
 * Zune Live
 * Zune Digital Media Player

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SYMPTOMS
When you try to restore content that you have purchased from the Zune Marketplace by using the Restore Library feature in Marketplace > Downloads, you receive the following error message:

An unknown error occurred. For more info, click Web Help.



CAUSE
This issue occurs because you have exceeded the number of times that you can restore purchased content by using the Zune Restore Library feature.



THINGS TO TRY
For help with this issue, contact Zune support. Make sure that you reference the error message that is mentioned in the &quot;Symptoms&quot; section.

Keywords: kbzunedrm kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB935655

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