Microsoft KB Archive/920845

= FIX: An NDR message that has an embedded TNEF attachment cannot be delivered on a server that is running Exchange Server 2003 =

Article ID: 920845

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
A non-delivery report (NDR) message that has an embedded Transport Neutral Encapsulation Format (TNEF) attachment cannot be delivered on a server that is running Microsoft Exchange Server 2003. The NDR message is stuck in the local delivery queue. Additionally, the following event is logged in the Application log: Event Type: Warning Event Source: MSExchangeTransport Event Category: Exchange Store Driver Event ID: 327 Description: The following call : EcOpenMessageProp to the store failed. Error code : -2147221233. MDB :. FID :. MID :. File :. For more information, click http://www.microsoft.com/contentredirect.asp.



CAUSE
This problem occurs when an NDR message includes a TNEF attachment. If Exchange Server 2003 parses this NDR message incorrectly, the damaged NDR message cannot be delivered.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2.

For more information about how to obtain Exchange Server 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
When you install this hotfix, the following services will be restarted:
 * Microsoft Exchange Information Store
 * Microsoft Search
 * IIS Admin and all dependent services

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: CM bug 58012 tnef

Keywords: kbhotfixserver kbqfe kbfix kbbug KB920845

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