Microsoft KB Archive/946580

= Error message when you try to start Outlook 2003 after you install the Microsoft Dynamics CRM 3.0 client for Outlook: &quot;Error occurred loading Microsoft CRM functionality&quot; =

Article ID: 946580

Article Last Modified on 12/31/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
You install the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. When you try to start Microsoft Office Outlook 2003, you receive the following error message:

Error occurred loading Microsoft CRM functionality.

Additionally, the Microsoft Dynamics CRM client functionality is disabled in Outlook 2003.



CAUSE
This problem may occur if you use the Disable Folder Home Pages policy setting for Outlook 2003.



RESOLUTION
The Microsoft Dynamics CRM 3.0 client for Outlook uses the Folder Home Pages functionality. To resolve this problem, contact the system administrator.



MORE INFORMATION
For more information about the Disable Folder Home Pages policy setting, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/ork2003/HA011402901033.aspx

Additional query words: crm3 crm30 crm3.0

Keywords: kberrmsg kbexpertisebeginner kbtshoot kbmbsmigrate kbprb KB946580

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