Microsoft KB Archive/822579

= Event ID 7024 After You Install Exchange Server 2003, and Exchange Information Store Service Does Not Start =

Article ID: 822579

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you install Exchange Server 2003 to a computer that resides in a child domain, and then you restart the Exchange Server 2003 computer, the following event may appear in the Windows system event log:

Event Type: Error

Event Source: Service Control Manager Event Category: None

Event ID: 7024

Date: 4/4/2003

Time: 2:32:55 PM

User: N/A

Description: The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).

For more information, see Help and Support Center at http://support.microsoft.com.

In this case, the following events also appear in the Application event log:

Event Type: Error

Event Source: MSExchangeFBPublish

Event Category: General

Event ID: 8197

Date: 4/4/2003

Time: 2:31:46 PM

User: N/A

Description: Error initializing session for virtual machine Server_Name. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running. For more information, click http://search.support.microsoft.com/search/?adv=1.

For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 1121

Date: 4/4/2003

Time: 2:32:55 PM

User: N/A

Description: Error 0x80004005 connecting to the Microsoft Active Directory.

For more information, click http://search.support.microsoft.com/search/?adv=1. For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 5000

Date: 4/4/2003

Time: 2:32:55 PM

User: N/A

Description: Unable to initialize the Microsoft Exchange Information Store service. - Error 0x80004005.

For more information, click http://search.support.microsoft.com/search/?adv=1. For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
This problem occurs because the Exchange Enterprise Servers group from the parent domain does not contain the Exchange Domain Servers group from the child domain.



RESOLUTION
To resolve this problem, add the Exchange Domain Servers group from the child domain to the Exchange Enterprise Servers group in the parent domain.

You can also resolve this problem by creating the Recipient Update Service (RUS) in the root domain.

For additional information about how to create an RUS for Exchange 2000 Server and Exchange 2003 Server, click the following article number to view the article in the Microsoft Knowledge Base:

275294 Recipient Update Service Is Not Created Automatically



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When you run Setup with the /DomainPrep switch before you install Exchange Server 2003, only the Exchange Domain Servers group from the local domain is added to the Exchange Enterprise Servers group in the local domain. The Exchange Domain Servers group of other domains is added to the Exchange Enterprise Servers group by the RUS.

Additional query words: XADM

Keywords: kbnofix kbbug KB822579

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