Microsoft KB Archive/885887

= You cannot access network resources after you try to log on to a Windows XP Service Pack 2-based computer =

Article ID: 885887

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
If you log on to a Microsoft Windows XP Service Pack 2 (SP2)-based computer before a domain controller on your network is available, you may experience one or more of the following symptoms:  User-specific Kerberos Ticket-Granting Tickets (TGT) are not renewed. Requests for new TGTs are not accepted if the TGT has reached its last permissible renew date after you install Windows XP SP2. Authentication to network resources may unexpectedly quit after the computer has been locked. Programs that use Delegation may unexpectedly quit. You cannot resolve the problem by purging the TGT and requesting a new TGT. You find an event similar to the following event in the system event log:

Event Type: Warning

Event Source: LSASRV

Event Category: SPNEGO (Negotiator)

Event ID: 40961

Date: 10/27/2004

Time: 1:00:50 PM

User: N/A

Computer: COMPUTER

Description: The Security System could not establish a secured connection with the server ldap/DC01.corp.com/corp.com@corp.com. No authentication protocol was available.



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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have Microsoft Windows XP Service Pack 2 (SP2) installed. For more information about how to obtain Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You do not have to create or modify any registry keys to enable the hotfix that this package contains.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. <pre class="fixed_text">  Date         Time   Version        Size     File name 17-Nov-2004 13:17  5.1.2600.2565  294,912  Kerberos.dll

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WORKAROUND
To work around this problem, log off and then log back on to your Windows XP SP2-based computer.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxppresp3fix kbfix kbbug KB885887

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