Microsoft KB Archive/197239

= Keyboard Not Detected When Connected to NEC Docking Station =

Article ID: 197239

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Natural Keyboard Elite

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This article was previously published under Q197239



SYMPTOMS
When you connect the Microsoft Natural Keyboard Elite to an NEC docking station, the keyboard may not be detected.



CAUSE
This behavior can occur if you connect the keyboard to the PS/2 port on the docking station.



RESOLUTION
To resolve this issue, obtain a PS/2-to-PS/2 adapter from Microsoft. The Microsoft part number for this adapter is A11-00250.

To obtain this adapter, contact Microsoft Product Support Services.

In the United States, call (425) 635-7040 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday excluding holidays.

In Canada, call (905) 568-4494 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday excluding holidays.



MORE INFORMATION
This issue occurs because the docking station provides power to the keyboard before the keyboard detects the PS/2 port connection. Because the keyboard does not detect the PS/2 port connection, it operates in Universal Serial Bus (USB) mode.

The PS/2-to-PS/2 adapter uses internal resistors to ensure the keyboard can detect the PS/2 port connection. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: mnke detection laptop

Keywords: kbhardware kbprb kb3rdparty KB197239

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