Microsoft KB Archive/313554

= Windows XP Hangs When You Try to Install Programs =

Article ID: 313554

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q313554



SYMPTOMS
When you try to install a program from a CD-ROM, Windows XP may stop responding (hang) with an error message on a blue screen.

This issue can occur if you are running a VIA Apollo KT133A chipset and a Creative Sound Blaster Live CD-ROM drive.



CAUSE
Data corruption occurs during large data transfers from the CD-ROM or DVD drive.



RESOLUTION
VIA has provided an update to fix this issue. You can download the fix from the VIA Web site at:

http://www.viaarena.com/?PageID=1

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
To work around this issue, you can change your CD-ROM or DVD drive from Direct Memory Access (DMA) mode to Processor Input/Output (PIO) mode in Device Manager. Or, you can start your computer in Safe mode and install the program.

For additional information about using Device Manager, click the article number below to view the article in the Microsoft Knowledge Base:

283658 HOW TO: Manage Devices in Windows XP

For additional information about starting your computer in Safe mode, click Start, click Help and Support, type safe mode in the Search box, press ENTER, and then click the Start Windows in Safe mode topic.

Keywords: kbprb kbsetup KB313554

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