Microsoft KB Archive/915644

= You may experience reliability issues if you create an account file when one of your computers displays a synchronization alert in Groove =

Article ID: 915644

Article Last Modified on 3/5/2007

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APPLIES TO


 * Groove Workspace 2.5 Standard Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
You may experience reliability issues if you create an account file when one of your computers displays a synchronization alert in Microsoft Office Groove 2007 or in an earlier version of Groove. Consider the following scenarios, where PC1, PC2, and PC3 represent different computers.

Scenario 1

 * 1) The account exists on PC1 and on PC2.
 * 2) You stop using PC2. Therefore, PC2 becomes unsynchronized.
 * 3) On PC1, you export the account to a file. The account file contains information about PC1 and PC2.
 * 4) On PC3, you import the account file. PC3 now knows about PC1 (Ready) and PC2 (Synchronization Alert).
 * 5) PC3 sends an update. PC1 now knows about PC3.

Scenario 2

 * 1) The account exists PC1 and on PC2.
 * 2) You stop using PC2. Therefore, PC2 becomes unsynchronized.
 * 3) You log on to PC2. Then, you export the account to a file.

In Groove Workspace 2.5 and in later versions of Groove, you will be warned not to do this.

In versions of Groove that are earlier than Groove Workspace 2.5, you must manually look at the My Computers tab to see the synchronization alert for PC2.
 * 1) On PC3, you import the account file from the unsynchronized computer. PC3 now knows about PC1 (Ready) and PC2 (Synchronization Alert). PC3 also lists itself as unsynchronized.
 * 2) PC2 sends an update. PC1 now knows about PC2 (Synchronization Alert) and PC3 (Synchronization Alert).



RESOLUTION
Use one of the following resolutions, as appropriate for your situation.

Resolution 1
To resolve this issue for scenario 1, follow these steps:
 * 1) On PC1 and on PC3, delete PC2.
 * 2) Create a new account file for future use.

Resolution 2
To resolve this issue for scenario 2, follow these steps:
 * 1) On PC3, delete the account.
 * 2) On PC1, delete PC2 and PC3.
 * 3) On PC1, create a new account file.
 * 4) On PC3, import the new account file.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

915620 How to remove a computer from the list of computers that are associated with your Groove account

Additional query words: TCN-01393 Groove2007

Keywords: kbexpertiseinter kbtshoot KB915644

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