Microsoft KB Archive/944824

= Stop error message on a computer that has ISA Server 2006 installed: You receive a &quot;Stop 0x0000007f&quot; =

Article ID: 944824

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2006 Enterprise Edition
 * Microsoft Internet Security and Acceleration Server 2006 Standard Edition

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SYMPTOMS
On a computer that has Microsoft Internet Security and Acceleration (ISA) Server 2006 installed, the system restarts unexpectedly after you receive the following Stop error message:

Stop 0x0000007f

UNEXPECTED_KERNEL_MODE_TRAP



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next ISA Server 2006 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Internet Security and Acceleration (ISA) Server 2006 Supportability Update installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

939455 Description of the Internet Security and Acceleration (ISA) Server 2006 Supportability Update package

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: bugcheck bluescreen 0x7f

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB944824

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