Microsoft KB Archive/836559

= &quot;Can't open this item out of memory or system resources&quot; error message when you upgrade from Outlook 2002 =

Article ID: 836559

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Exchange Server 2000 Service Pack 3
 * Microsoft Office Outlook 2007

-



SYMPTOMS
When you upgrade from Microsoft Outlook 2002 to Microsoft Office Outlook 2007 or to Microsoft Office Outlook 2003, you receive an error message that is similar to the following:

Can't open this item. Out of memory or system resources. Close some programs and try again.



CAUSE
This behavior occurs if you have installed an earlier version of the PGP e-mail encryption program on your computer.



RESOLUTION
To resolve this behavior remove the PGP e-mail encryption program. To do so, follow these steps:
 * 1) Click Start, point to Control Panel, and then click Add or Remove Programs.
 * 2) Under Currently installed programs, select the PGP program.
 * 3) Click Remove.
 * 4) Restart your computer.

Outlook 2003 will now connect to the Microsoft Exchange Server.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OL2003 OL2007

Keywords: kbpending kberrmsg kbprb KB836559

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.