Microsoft KB Archive/160497

= Cache File Entries Disappear =

Article ID: 160497

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q160497



SYMPTOMS
Your Domain Name System (DNS) fails to resolve names outside your zone. You check your cache file in \system32\dns, and notice that there are no entries for the root name servers. The cache file is empty.



CAUSE
Empty cache data may inadvertently be written back to disk.



RESOLUTION
Apply Windows NT 4.0 Service Pack 2 or later.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt

Keywords: kbnetwork KB160497

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