Microsoft KB Archive/134760

Remote Diagnostics Fails To Locate Client

PSS ID Number: Q134760 Article last modified on 11-01-1995

1.00 1.10

WINDOWS

= SYMPTOMS =

If you choose the Personal Computer Properties for a particular client and choose Diagnostics, a message stating that Systems Management Server is unable to locate the client may appear, even though the client is properly configured.

= CAUSE =

Systems Management Server is failing to correctly detect the client.

= STATUS =

Microsoft has confirmed this to be a problem in Systems Management Server version 1.0 and 1.1. This problem was corrected in the latest US Service Pack for Systems Management Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

KBCategory: kbnetwork kbbug1.00 kbbug1.10 kbfix1.10.sp1 KBSubcategory: smsremtshoot Additional reference words: 1.00 1.10 prodsms sms diagnostics remote win95 helpdesk wfw wfwg ============================================================================= Copyright Microsoft Corporation 1995.