Microsoft KB Archive/938359

= The Microsoft Exchange Information Store service stops responding in Exchange 2007 after you enable the Standard Response option on a moderated public folder =

Article ID: 938359

Article Last Modified on 8/27/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Enterprise Edition
 * Microsoft Exchange Server 2007 Standard Edition

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SYMPTOMS
When you enable the Standard Response option on a moderated public folder, the Microsoft Exchange Information Store service stops responding in Microsoft Exchange Server 2007. When this problem occurs, the following event is logged in the System log: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Description:

The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s).

Additionally, the following events are logged in the Application log: Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9659

Description:

The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address  while processing a request for user NETWORK SERVICE.

Data: 0000: 45 00 63 00 44 00 6f 00 E.c.D.o.

0008: 52 00 70 00 63 00 45 00 R.p.c.E.

0010: 78 00 74 00 32 00 00 00 x.t.2...

0018: 5b 44 49 41 47 5f 43 54 [DIAG_CT

0020: 58 5d 00 00 0e 02 00 00 X]......

Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Description:

Faulting application store.exe, version 8.0.685.24, faulting module store.exe, version 8.0.685.24, fault address.

Data: 0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 73 74 6f ure sto

0018: 72 65 2e 65 78 65 20 38 re.exe 8

0020: 2e 30 2e 36 38 35 2e 32 .0.685.2

0028: 34 20 69 6e 20 73 74 6f 4 in sto

0030: 72 65 2e 65 78 65 20 38 re.exe 8

0038: 2e 30 2e 36 38 35 2e 32 .0.685.2

0040: 34 20 61 74 20 6f 66 66 4 at off

0048: 73 65 74 20 30 30 30 30 set 0000

0050: 30 30 30 30 30 30 35 36 00000056

0058: 63 30 66 34 c0f4

Event Type: Error

Event Source: MSExchangeIS Public Store

Event Category: Rules

Event ID: 1041

Description:

The rule  with the sequence number   was disabled due to the error 1149 that was encountered while applying the rule. Subject of the message that caused this error is  Problem was found in the function &quot;EcDoPublicFolderRules&quot;.

The public folder is  on the database.



CAUSE
This problem occurs because of an error in the code.



RESOLUTION
To resolve this problem, install Update Rollup 4 for Exchange 2007. For more information about Update Rollup 4 for Exchange 2007, click the following article number to view the article in the Microsoft Knowledge Base:

940006 Description of Update Rollup 4 for Exchange 2007



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about moderated public folders, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/outlook/HP052423241033.aspx

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe kbexpertiseinter KB938359

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