Microsoft KB Archive/137996

= Problems Printing to HP DeskJet Printer =

Article ID: 137996

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q137996



SYMPTOMS
After you upgrade to Windows 95, you may not be able to print to your Hewlett-Packard (HP) DeskJet printer. You may experience any of the following symptoms:

 When you try to print to the DeskJet printer, or to a file, you may receive

"Out of memory"

or

"Not enough memory"

error messages. When you try to print to the DeskJet printer, you may receive an error message stating that the printer is offline. When you try to install the HP DeskJet printer drivers included with Windows 95, you receive an error message stating that Unidrv.dll is already in use. When you print to a Hewlett-Packard (HP) color DeskJet 5xx-series printer, you may receive the following error message:

Cannot print to device LPT1

 When you try to print from WordPad, you may receive the following error message:

Could not start print job

 When you try to print to the DeskJet printer, your entire document may be printed as random or unintelligible characters. When you try to print to the DeskJet printer, graphics may be printed, but text may not.</li> When you try to print to the DeskJet printer, text may be printed, but graphics may not.</li></ul>

<div class="cause_section">

CAUSE
The Windows 3.1 drivers for the HP DeskJet printer were not successfully upgraded to the Windows 95 versions.

<div class="resolution_section">

RESOLUTION
To resolve this problem, follow these steps:

<ol> Double-click the Printers icon in Control Panel.</li> Right-click the HP DeskJet printer, and then click Delete on the menu that appears. If you receive a prompt stating that all the files associated with the printer will be removed, click OK.</li> If there is more than one HP DeskJet printer in the Printers folder, repeat step 2 for each HP DeskJet printer.</li> Locate and remove the following files in the Windows folder:

Deskjet.ini

Deskjetc.ini

NOTE: Your computer may have only one of these files, or both.</li>  Locate and remove the following files in the Windows\System folder. To avoid deleting files that may be crucial to other HP components, delete only these files:

<pre class="fixed_text">     DESKJETC.DRV HPDSKJET.DRV HPSETUP3.DLL HPV1284.DLL HPV500.HPC HPV500C.HPC HPV510.HPC HPV520.HPC HPV540_A.HPC HPV540_B.HPC HPV550C.HPC HPV560C.HPC HPV660C.HPC HPVBG.EXE HPVCM.HPM HPVCNFIG.EXE HPVDOS.DLL HPVDSM.EXE HPVEXT24.DLL HPVHT.DLL HPVMLC.DLL HPVMLCH.EXE HPVMON.DLL HPVPML.DLL HPVQP.DLL HPVQPR.DLL HPVRES.DLL HPVTTPCL.DLL HPVUI.DLL HPVWCPS.DLL HPVWIN.DLL SCONFIG.DLL TBKBASE.DLL TBKCOMP.DLL TBKNET.EXE TBKUTIL.DLL TBOOK.EXE </li> Rename all the Oem<n>.inf files in the Windows\Inf folder, where <n> is an incremental number starting at 0.

NOTE: Do not use the oem*.inf wildcard to rename files. Doing so may cause the wrong files to be renamed. For information about rebuilding the driver information database, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 137377

TITLE: Removing Windows 3.1 Drivers from Wizard Hardware Lists

</li> If the HP DeskJet Status Monitor is in the Startup group, remove it. To do so, follow these steps:

<ol style="list-style-type: lower-alpha;"> Use the right mouse button to click the Taskbar, and then click Properties on the menu that appears.</li> Click the Start Menu Programs tab, and then click Remove.</li> Double-click the Startup branch to expand it.</li> Click the HP DeskJet Status Monitor shortcut, and then click Remove.</li> Click Close.</li></ol> </li> Restart your computer.</li> Use the Add Printer Wizard to reinstall the HP DeskJet printer.

NOTE: Make sure to select the DeskJet driver included with Windows 95, not the Windows 3.x HP printer driver. If the new Deskjet Printer does not show up in the Add New Hardware List, remove the Drvidx.bin and Drvdata.bin files from the Windows\Inf folder. This will cause the Add New Hardware Device Database list to be updated with the new printer.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about troubleshooting printing problems in Windows 95, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 128345 TITLE: Troubleshooting Printing Problems in Windows 95/98

Additional query words: w_works envelope laserjet laser jet 5L desk garbage corrupt

Keywords: kbenv kberrmsg kbprb kbprint KB137996

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