Microsoft KB Archive/114400

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3COM: First Contact Form for 3Com Gateway

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ID: Q114400

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The information in this article applies to:


 * Microsoft Mail Gateway to 3Com 3+Mail, version 1.0

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SUMMARY
Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

   x 4 0 0 f c c          m s f c c    3 c o m f c c          p r o f s f c c    m c i f c c            s m t p f c c    f f a p i f c c        s n a d s f c c    f a x f c c            c o n n f c c

MORE INFORMATION
            MICROSOFT 3COM GATEWAY PROBLEM REPORT FORM

(See the end of this form for suggestions on 3Com conversion utilities.) REMEMBER: The Gateway log and configuration files can be installed anywhere, not only where the mail database is. You MUST know the path referred to below as (GATEWAY).

3+ Name/Mail Services -

- Mail service version (1.6 with 3+Share, 1.2+ in 3+Open  or LANMAN)

- Name service version (1.6 with 3+Share, 1.2+ in 3+Open  or LANMAN)

- DOMAIN: _____________________________

- ORGANIZATION: _____________________________

Gateway PC --

- Unique domain (must NOT match what is listed above): _____________

- MS-DOS version: _______________

- Free RAM: ______________

- NIC (16-bit): _______________

- CPU (386/25 minimum): _______________

- Network operating system version: (3+Share 1.6, LAN Man 2.1,  NetWare 3.11)

MICROSOFT MAIL        Postoffice version: __________________

Network name: __________________

Postoffice name: __________________

Symptoms

How long did it work before failing? _______________

How long has it been down? _______________

Can you send one-way (MS Mail-3Com or 3Com-MS Mail) only? YES/NO

If YES, which way?________________________________

What error message shows on the Gateway PC? _______________________

- Do ANY types of name addressing work? (3+ Direct, 3+ Native,  Microsoft 3-part, Microsoft username )  ______________________

Files Needed

Microsoft Product Support Services may need to see these system files to isolate your problem. Extract them, and send them electronically if possible:

- GATEWAY.INI - \(GATEWAY)\LOGS\ERROR.LOG - \(GATEWAY)\LOGS\AUDIT.LOG

- Are GATEWAY.EXE, COURGET.EXE, COURPUT.EXE in the FFAPI path location (see GATEWAY.INI)? YES/NO

Troubleshooting ---

- Are trailing backslashes ending EVERY path reference in the GATEWAY.INI file? YES/NO

- Are files left in \(GATEWAY)\3C-OUT? YES/NO

- Are files left in \(GATEWAY)\MFFPUT? YES/NO

- Are files left in \(GATEWAY)\MFFGET? YES/NO

- Are files left in \P1? YES/NO

- If you can purge those files (messages will be lost) and restart Gateway, does it run? YES/NO

Suggestions ---

- Look through the 3Com Gateway snapshot for anomalies.

- Browse for 3COM: articles in the Microsoft Knowledge Base.

- Do a quick check for complete installation: use ADMIN.EXE, and select GATEWAY. The SMTP address list is displayed. If you don't see SMTP, reinstall until you do.

- Do a quick check for executables. They are all in the GATEWAY directory created for installation:

- COURGET.EXE - COURPUT.EXE - GATEWAY.EXE - GATEWAY.INI

- If any EXEs are missing, copy them from the floppy disk. If the .INI is missing, reinstall.

3Com Conversion Utilities -

If you are using Microsoft Mail 3.0, turn OFF enhanced security. Get disk one of Microsoft Mail Server software and run UPDATE.EXE. Select NO for enhanced and YES to remove it. Additional query words: adapter 3comfcc

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Issue type : kbinfo

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