Microsoft KB Archive/301301

= Broadband User Wants to Use Dial-up Access =

PSS ID Number: 301301

Article Last Modified on 10/30/2003

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The information in this article applies to:


 * MSN Companion 1.0
 * MSN Companion 2.0

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This article was previously published under Q301301



SYMPTOMS
The customer has been using a broadband connection and wants to change to dial-up access. The user boots the device to broadband, selects the &quot;connection settings&quot; at the top of the page, and then clicks the &quot;I do not want to use my broadband connection anymore.&quot; link. The next time the user boots the device, it attempts to connect via broadband.



CAUSE
The device is detecting the USB to Ethernet device.



RESOLUTION
The user should remove the USB to Ethernet device, plug in their phone line and reboot the device. The device will attempt to detect the USB to Ethernet device and fail. It will then connect via the phone line.

Additional query words: kbimu

Keywords: kbprb KB301301

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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