Microsoft KB Archive/228593

= CG5: Error Message: "Clip Gallery Encountered an Error" Starting Clip Gallery =

Article ID: 228593

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Clip Gallery 5.0, when used with:
 * Microsoft Windows 2000 Standard Edition
 * Microsoft Office 2000 Standard Edition

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This article was previously published under Q228593



SYMPTOMS
When you attempt to start the Microsoft Clip Gallery to insert a clip into your document, you receive the following error message:

Clip Gallery encountered an error.

Try restarting Windows, or reinstalling Microsoft applications.



CAUSE
This problem occurs when the following conditions are true:
 * You are a member of the built-in Users group or a group with equivalent privileges to the built-in Users group.

-and-


 * One of the following methods was used to install Office 2000 on your computer:


 * You installed Office 2000 while the Always install with elevated privileges group policy was turned on.

-or-


 * Office 2000 was assigned to your group by the system administrator.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000 alwaysinstallelevated

Keywords: kbdta kbfix kbprb KB228593

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