Microsoft KB Archive/873396

= You receive an error message if you try to print a document on Windows 2000-based and Windows XP-based computers =

Article ID: 873396

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
If you try to print a document, you experience one of more of the following symptoms:  If you try to print a document by using Microsoft Excel, you receive the following error message:

Current printer is unavailable. Select another printer

. If you try to print a document by using Microsoft Power Point, you receive the following error message:

No printers are installed

. If you try to print a document by using Lotus Notes, you receive the following error message:

Insufficient memory



These symptoms occur if the following conditions are true:
 * You try to print a document from a Microsoft Office program or Lotus Notes program.
 * You try to print a document from a Microsoft Windows 2000-based or Microsoft Windows XP-based computer.



CAUSE
This problem occurs because you do not have the permissions that are required to create or re-create a parsed binary printer description file (.bud).

Note The .bud file is a binary version of the generic printer description file (.gpd) that is included with many printer drivers. Additionally, the .bud file is located in the Windows\System32\Spooler\Drivers\W32x86\3 folder.

In some scenarios, multiple printers share common .gpd files. For example, multiple printers may share the Stdnames.gpd and the Ttfsub.gpd files. These shared common .gpd files may be updated or may be out of date. If the shared common .gpd file is updated or is out of date, the .bud file must be recreated.

The problem that is described in this article does not occur if you have the correct permissions to the Windows\System32\Spooler\Drivers\W32x86\3 folder. The problem does not occur because the .bud file is successfully re-created the next time that the user uses the printer.

Typically, the Spooler service generates the .bud file when the related .gpd printer files are updated. When the problem that is described in this article occurs, the Spooler service cannot update the .bud files for existing printers.



Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 3 is required to install this hotfix

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 05-Aug-2004 18:20  0.2.0.1           138,000  Faxui.dll 19-Jun-2003 20:05  5.0.2195.6660     233,744  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 05-Aug-2004 18:20  5.0.2195.6965     256,784  Localspl.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 05-Aug-2004 18:20  5.0.2195.6958     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 04-Jun-2004 23:13  5.0.2195.6935   5,887,488  Sp3res.dll 05-Aug-2004 18:20  5.0.2195.6938      80,144  Spoolss.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 05-Aug-2004 01:07  5.0.2195.6965   1,632,528  Win32k.sys 19-Jun-2003 20:05  5.0.2195.6681      97,040  Win32spl.dll 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 05-Aug-2004 18:20  5.0.2195.6958     244,496  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 05-Aug-2004 01:07  5.0.2195.6965   1,632,528  Win32k.sys 05-Aug-2004 18:20  5.0.2195.6958     244,496  Winsrv.dll 05-Aug-2004 18:27                     13,004  Kb873396.cat

Windows XP Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Windows XP Service Pack 1 or later is required to install this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Service Pack 1
  Date         Time   Version            Size    File name --  27-Aug-2004  17:17  5.1.2600.1587     307,200  Localspl.dll 27-Aug-2004 17:17  5.1.2600.1587      68,608  Spoolss.dll 30-Jul-2004 21:29  5.1.2600.1580     594,432  Xpsp2res.dll

Windows XP Service Pack 2
     Date         Time   Version            Size    File name --  27-Aug-2004  16:58  5.1.2600.2508     341,504  Localspl.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbpubtypekc KB873396

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