Microsoft KB Archive/828357

= The system attendant stops responding when you try to generate an offline Address Book =

Article ID: 828357

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
When you try to generate an offline Address Book on your Microsoft Exchange 2000 Server computer, the system attendant (Mad.exe) stops responding (hangs), and then one or more of the following symptoms occur:  You receive the following error message:

Access Violation: c0000005

 The computer restarts. The computer stops responding.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: system attendant The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  03-Oct-2003  02:57  6.0.6517.0      4,370,432  Adcadmin.dll 03-Oct-2003 02:58  6.0.6517.0         69,632  Ccmproxy.dll 03-Oct-2003 02:58  6.0.6517.0      2,109,440  Cdoexm.dll 03-Oct-2003 02:58  6.0.6517.0      8,470,528  Exadmin.dll 03-Oct-2003 02:58  6.0.6517.0      3,850,240  Excluadm.dll 03-Oct-2003 02:58  6.0.6517.0      1,867,776  Exmgmt.exe 03-Oct-2003 02:45  6.0.6517.0        716,800  Exsp.dll 03-Oct-2003 02:58  6.0.6517.0      1,347,584  Exwmi.dll 03-Oct-2003 02:58  6.0.6517.0         73,728  Inproxy.dll 03-Oct-2003 02:58  6.0.6517.0      2,969,600  Mad.exe 03-Oct-2003 02:58  6.0.6517.0        806,912  Madmsg.dll 03-Oct-2003 02:58  6.0.6517.0      4,698,112  Maildsmx.dll 03-Oct-2003 02:58  6.0.6517.0         77,824  Pcproxy.dll 03-Oct-2003 02:58  6.0.6517.0         94,208  X400prox.dll Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XGEN

Keywords: kbhotfixserver kbqfe kbesm kberrmsg kbqfe kbfix kbexchange2000presp4fix kbbug KB828357

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