Microsoft KB Archive/280502

= Cannot Upgrade Dell PowerEdge Server with PERC Controller to Windows 2000 =

Article ID: 280502

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server

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This article was previously published under Q280502



SYMPTOMS
When you try to upgrade a Dell PowerEdge server from Microsoft Windows NT 4.0 Server to Windows 2000 Server, you may receive the following error message:

The following items are not compatible with Windows 2000. Setup cannot continue. Resolve the compatibility issue with each item before running Setup again.

For more information about an item, select it, and then click Details.

Dell PERC2 Raid Controller.

After you receive the error message, Windows 2000 Setup halts. Also, the upgrade report in the Compat.txt file may include the following entry:

Dell PERC2 RAID Controller

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The currently installed driver for the the Dell PERC2 series RAID Controller is not compatible with Microsoft Windows 2000. You must remove this device or update the driver with one that is compatible with Windows 2000 before Windows 2000 Setup can continue.

For more information about this driver, visit the manufacturer's Web site at http://www.dell.com. Web addresses can change, so you may be unable to connect to this Web site.

For a list of devices supported by Windows 2000, see the Microsoft Windows 2000 Hardware Compatibility List at http://www.microsoft.com/whdc/whql/default.mspx. Your Windows 2000 CD includes a copy of this list (drive:\Support\hcl.txt) that was accurate as of the date Windows 2000 was released.



CAUSE
The Windows NT 4.0 driver that is installed by the Dell OpenManage Server Assistant CD-ROM for the PERC controller is not compatible with Windows 2000.



RESOLUTION
To resolve this issue, contact Dell to obtain Windows 2000 drivers for your PERC controller. For information about how to contact Dell, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: readiness analyzer upgrade.txt

Keywords: kberrmsg kbhardware kbprb kbsetup KB280502

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