Microsoft KB Archive/299055

= OFFXP: Help Does Not Work as Expected After MapPoint Is Uninstalled =

Article ID: 299055

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q299055



SYMPTOMS
After you uninstall Microsoft MapPoint 2002, Office Help no longer works as expected.



CAUSE
This behavior occurs if MapPoint 2002 is installed after Microsoft Office XP is installed. Under these circumstances, the Help files are changed to MapPoint. When MapPoint is removed, the pointers to the original Office Help files are not replaced.



RESOLUTION
To resolve this issue, run a repair on Office XP.

Keywords: kbprb KB299055

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