Microsoft KB Archive/175712

= Microsoft Knowledge Base =

Starting America Online Disconnects The Microsoft Network
Last reviewed: October 27, 1997

Article ID: Q175712

The information in this article applies to:


 * The Microsoft Network, version 2.51
 * Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS
When you start America Online (AOL) 3.0, you may be disconnected from MSN, The Microsoft Network.

CAUSE
This problem can occur for any of the following reasons:


 * MSN is configured to be used with all Dial-Up Networking Internet access.
 * AOL is not configured to use Transport Control Protocol/Internet Protocol (TCP/IP).

RESOLUTION
To resolve this problem, use the following steps:


 * 1) Right-click the The Microsoft Network icon on the desktop, and then click Connection Settings.
 * 2) On the Options tab, click the "Use this service for all dial-up Internet access" check box to clear it, and then click OK.
 * 3) Contact America Online to configure TCP/IP as your network protocol.

For information about how to contact America Online, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q65416 TITLE    : Hardware and Software Third-Party Vendor Contact List, A-K

STATUS
Microsoft has confirmed this to be a problem in Microsoft Internet Explorer 4.0. Microsoft is researching this problem and will post new information here as it becomes available.

MORE INFORMATION
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.