Microsoft KB Archive/937379

= Error message when you log on to Games for Windows LIVE from a Games for Windows title: &quot;Can’t download the update&quot; =

Article ID: 937379

Article Last Modified on 12/4/2007

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APPLIES TO


 * Games for Windows - LIVE
 * Microsoft Halo 2 for Windows Vista
 * Microsoft Gears of War (PC)
 * Microsoft Shadowrun (PC)
 * Microsoft Viva Pinata (PC)

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.



SYMPTOMS
When you log on to Games for Windows LIVE from a Games for Windows title, you are prompted to download an update. However, the update is not installed. Additionally you receive the following error message, and then you cannot log on to the Games for Windows LIVE service:

Can’t download the update



CAUSE
This behavior occurs for one of the following reasons:
 * The computer has two or more network adapters. The firewall client binds to one of the network adapters for Internet connectivity while Games for Windows LIVE selects a different network adapter. When a Games for Windows LIVE title tries to connect to the service, the communication never makes it out to the Internet.
 * A firewall or an antivirus program is blocking port 3074 TCP.



THINGS TO TRY
If the computer has two or more network interface cards, use the methods in the order that they appear in. If the computer has one network adapter, use Method 2.

Method 1: Change the binding order of network adapters or disable extra network adapters

 * 1) On Windows XP, click Start, click Run, type ncpa.cpl, and then click OK.

On Windows Vista, click Start, type ncpa.cpl, and then press ENTER.
 * 1) On the Advanced menu, click Advanced Settings.

Note If you are using Windows Vista and you do not see the Advanced menu, press ALT. The menu bar will appear.

At this point, Windows Vista needs your permission to continue.
 * 1) On the Adapters and Bindings tab in the Connections area, select the connection that you want to move up in the list. Use the arrow buttons to move the connection.

Notes
 * 1) * The Adapters and Bindings tab lists the connections in the order in which the connections are accessed by network services. The order of these connections reflects the order in which TCP/IP or the next available protocol is bound to the network adapters. The bindings for remote access connections apply to all remote access connections.
 * 2) * The Provider Order tab lists the network providers for this computer. You can use the arrow buttons to change the order in which these providers are accessed. You can arrange the order in which the computer accesses information about the network. Providers and other connections are accessed in the order in which the providers and the connections are listed.
 * 3) Click OK, and then test the Games for Windows title. If the symptoms are still present, continue with this method.
 * 4) On Windows XP, click Start, click Run, type ncpa.cpl, and then click OK.

On Windows Vista, click Start, type ncpa.cpl, and then press ENTER.
 * 1) Right-click the adapter you want to disable, and then click Disable.
 * 2) Close the Network Connections window.
 * 3) Test the Games for Windows title.

If the symptoms are still present, go to Method 2.

Method 2: Set an exception for Windows Vista Firewall
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note Do not open a port for a program that you do not recognize.  On Windows XP, click Start, click Run, type wscui.cpl, and then click OK.

On Windows Vista, click Start, type wscui.cpl, and then press ENTER. Click Windows Firewall. On the Exceptions tab, locate the game in the Program and Services list. Click to select the check box to enable that game to connect through the firewall.

If the game is not listed in this window, add that game to the exception list. Click Add Program, and then click Browse. Locate the executable file for the Games for Windows game title, and then click Open. For example, by default the executable file for Halo 2 for Vista is installed in the following location:

C: \Program Files\Microsoft Games\Halo 2\Halo2.exe

 Click OK three times.

If the symptoms are still present, go to Method 3.

Method 3: Manually install the Games for Windows LIVE update
 Visit the following Microsoft Web site:

http://www.gamesforwindows.com

</li> Click Support.</li> Click Get Games for Windows – LIVE Support & Updates here.</li> Click Download the Latest Update.</li> Click Run to download and immediately install the update, or click Save to download the update to install later.</li> After you install the update, reconnect to Games for Windows LIVE.</li></ol>

Additional query words: Live Error message text ‘Can’t download the update’ Games for Windows Update LIVE Halo 2 Vista Shadowrun

Keywords: kberrmsg kbtshoot kbpubtypekc kbxbox360pacrimportal kbxbox360americasportal kbxbox360europeportal kbgamesforwindowslive KB937379

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