Microsoft KB Archive/811080

= Slow or Delayed Screen Updates After Reconnecting to Console Session =

Article ID: 811080

Article Last Modified on 8/29/2007

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional x64 Edition

-



SYMPTOMS
After you connect to the console session on a Microsoft Windows XP-based computer by using the Remote Desktop client, screen updates may be delayed, and the computer may seem to be unresponsive. Right-clicking the desktop can force delayed updates to appear.



CAUSE
This problem should occur only if a specific Win32 function (EnumDisplaySettings) is called while a previous RDP session to the console is disconnected.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name  Platform   SP   18-Dec-2002  19:03  5.1.2600.108    87,048  Rdpdd.dll  x86      none 20-Dec-2002 21:55  5.1.2600.1152   87,304  Rdpdd.dll  x86         1 18-Dec-2002 19:03  5.1.2600.108   259,976  Rdpdd.dll  IA64     none 05-Dec-2002 01:28  5.1.2600.1148  261,128  Rdpdd.dll  IA64        1



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
When this problem occurs, the computer does not seem to be affected in any other way (for example, CPU usage is typical). You can clear the condition with an interactive logon (at the physical console).

To determine if this problem is occurring, start a command prompt and type some characters. If the problem is occurring, the characters appear only after you right-click the desktop.

The Microsoft Systems Management Server (SMS) Inventory agent uses the Win32_DisplayControllerConfiguration and Win32_VideoController WMI classes. These WMI classes use the affected function. Because the agent runs regularly in the background (as a service), it triggers the problem if a remote console session is left disconnected.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbfix kbbug kbwinxppresp2fix KB811080

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.