Microsoft KB Archive/108607

Works: HP Deskwriter 310 1.0 Driver Causes Problems with Works

PSS ID Number: Q108607 Article last modified on 10-22-1998

2.0 3.0

MACINTOSH

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========================================================= 2.00 3.00 MACINTOSH kbprint

= SUMMARY =

Hewlett-Packard printer drivers may cause problems with Microsoft Works 2.0 and 3.0 documents.

Some reported problems in Works 3.0 include:


 * 1) Causing the Word Processor to report the wrong page number at the bottom of the screen, or inserting a new page break when you press the SPACEBAR or ENTER key.
 * 2) Creating draw documents with no work area.
 * 3) The Print Preview screen shows no information.
 * 4) The Page Setup box may return the error message: “There is not enough memory to complete the operation. Try closing other documents before trying again.”
 * 5) After you create all the fields and click the Done button in a database, an “App unknown….Type 1” error message may display with the Deskwriter 310 version 1.01 printer driver. The same behavior occurs after restarting without extensions.

Some reported problems in Works 2.0 include:


 * 1) A corrupt Page Setup box.
 * 2) Works will crash when the Page Orientation is changed to Landscape in the Page Setup box.

NOTE: This is not a complete list of problems, there may be others.

= RESOLUTION =

The only known workaround is to print the document to another printer or upgrade to Microsoft Works for the Macintosh, version 4.0.

For information about how to contact Hewlett-Packard, query in the Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416 TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: ID: Q60781 TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782 TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

The HP product included here is manufactured a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product’s performance or reliability.

KBCategory: kbprint KBSubcategory: macworkskb

Additional reference words: kbhowto 3rdparty mswksdrw mwksprint mwkswp colorsmart color smart 3.0a ====================================================================== Keywords : kbprint Version : 2.0 3.0 Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.