Microsoft KB Archive/324157

= PRB: Mail Service Does Not Generate Notification for New Message =

Article ID: 324157

Article Last Modified on 7/27/2004

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APPLIES TO


 * Microsoft Pocket PC 2002 Software Standard Edition

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This article was previously published under Q324157



SYMPTOMS
With an Inbox Mail service connected, when you receive a new message, you may experience the following symptoms:
 * The Inbox bubble notification does not appear.
 * The device does not play a sound to signal you that a new message has been received.



CAUSE
The Inbox displays notifications only under the following circumstances:
 * If the Inbox window does not appear on the screen.
 * If the device is not locally connected through ActiveSync (USB, serial or infrared connection).



STATUS
This behavior is by design.



MORE INFORMATION
Mail notifications are intended to alert the user only when the device is not locally connected to a desktop PC, and the Inbox program is running in the background.

To turn on sound notification when a new message is received, follow these steps:
 * 1) Tap the Start menu, tap Settings.
 * 2) On the Personal tab, tap the Sounds & Notifications icon.
 * 3) On the Notifications tab, in the Select an event list, select Inbox: New e-mail message.

When you are locally connected, use the desktop mail client’s features for notification of new incoming e-mail messages.

Keywords: kbprb kbpending KB324157

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