Microsoft KB Archive/916249

= Error message when you use Windows Media Player 10 to play online media files: &quot;C00D11DA - Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license&quot; =

Article ID: 916249

Article Last Modified on 10/26/2007

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APPLIES TO

 Microsoft Windows Media Player 10, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition 

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SYMPTOMS
When you use Microsoft Windows Media Player 10 to play online media files on a Microsoft Windows XP-based computer, you receive an error message that resembles the following:

C00D11DA - Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license.



CAUSE
This issue occurs if the Digital Rights Management (DRM) system is corrupted on the computer.



RESOLUTION
To resolve this issue, download and then run the DRM_reset.exe file to automatically reset the DRM system.

To download the DRM_reset.exe file, visit the following Napster Web site:

http://www.napster.com/client/drmreset/DRM_reset.exe

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION
For more information about Windows Media technologies, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb676148.aspx

Keywords: kbtshoot KB916249

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