Microsoft KB Archive/937281

= Xbox 360: Error message when you try to play MPEG-1 or MPEG-2 files on the Windows Media Center Extender for Xbox: &quot;Video Error - Files needed to display video are not installed or not working correctly&quot; =

Article ID: 937281

Article Last Modified on 5/11/2007

-

APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Windows Media Center Extender for Xbox

-



SYMPTOMS
When you try to play MPEG-1 or MPEG-2 files on the Microsoft Windows Media Center Extender for Xbox, you receive the following error message:

Video Error - Files needed to display video are not installed or not working correctly. Please restart Windows Media Center or restart the computer.



CAUSE
This issue occurs when a Windows Vista-based computer has third-party firewall or antivirus programs that use Transport Data Interface (TDI) filter drivers installed. In Windows Vista, one of the Winsock functions fails when you try to play this content on the Media Center Extender. This failure prevents the selected file from playing on the Media Center Extender.



THINGS TO TRY
 For more information about the Winsock connection call and available hotfix solution, click the following article number to view the article in the Microsoft Knowledge Base:

933049 A Winsock connection may fail when the program that opens the connection calls the Setsockopt function in Windows Vista





STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Media Center Extenders, visit the following Microsoft Web site:

http://www.microsoft.com/windows/products/winfamily/mediacenter/default.mspx

Additional query words: WMV windows media MCE playback movie film mediac mpeg avi divx xbConsole xb360 xbAV

Keywords: kbxboxperipherals kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxbox360ext kbpubtypekc kbtshoot KB937281

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.