Microsoft KB Archive/197093

= OL2000: (IMO) Address Resolves as SMTP Instead of Friendly Name =

Article ID: 197093

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197093



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you compose a new mail message from a contact using the Actions menu and selecting New Message to Contact, the address appears in SMTP format rather than a friendly name. The raw SMTP address in the Contact is not resolved to a friendly name when the form is saved.



CAUSE
This occurs because there is no default link from Contacts to an address book provider in the Internet Mail Only installation of Outlook.



RESOLUTION
To create a link to the Address Book and your Contacts so that addresses are resolved to a friendly name, follow these steps:

Create a New Contact with SMTP Address
To create a new contact with SMTP address, follow these steps:


 * 1) On the File menu, point to New, and then click Contact.
 * 2) Type the contact's name and an e-mail address. On the File Menu, click Save. Close the Contact. NOTE: At this point, if you then create a mail message using New Message to Contact on the Actions menu, the address will show in SMTP form, such as .
 * 3) Click the Address Book icon. In Select Name, click the new contact and then OK.

The e-mail address field will display the friendly name instead of the SMTP address displayed previously. This behavior does not occur in any other address insertion methods.

Keywords: kbprb KB197093

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