Microsoft KB Archive/915780

= Users see outdated information or no data when users try to view free/busy information for a mailbox that is in a native-mode Exchange Server 2003 organization =

Article ID: 915780

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
You move a mailbox between administrative groups in a native-mode Microsoft Exchange Server 2003 environment. After you do this, other users view free/busy information for the mailbox that was moved. These other users may see outdated information or hash marks that indicate that no data is available.

This problem occurs when users access the affected mailbox by using non-Outlook clients exclusively, such as Outlook Web Access or the Auto Accept Agent.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all its dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
In a native-mode Exchange Server 2003 organization, a mailbox can be moved between administrative groups. However, the legacyExchangeDN attribute is not changed on the user account that is associated with the mailbox. In this case, the task that publishes free/busy information for non-Outlook users can randomly publish free/busy information to the wrong folder. For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB915780

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