Microsoft KB Archive/241033

= Works: Program Stops Responding (Hangs) When You Click Send on the File Menu =

Article ID: 241033

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Works 2000 Standard Edition
 * Microsoft Works 6.0
 * Microsoft Works Suite 2001

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This article was previously published under Q241033



SYMPTOMS
When you click Send on the File menu in Microsoft Works to attempt to send an e-mail message, your computer may stop responding (hang).



CAUSE
This behavior can occur if Microsoft Outlook Express was not properly configured as the default Messaging Application Programming Interface (MAPI) program when you installed it.



RESOLUTION
To resolve this issue, reconfigure Outlook Express:

 Start Outlook Express.

If the Internet Connection Wizard does not start automatically:  Quit Outlook Express. Click Start, point to Settings, and then click Control Panel. Double-click Internet or Internet Options. Click the Connections tab. Click Setup.</li></ol> </li> When the Internet Connection Wizard starts, follow the instructions on the screen to configure your Internet connection and e-mail service.</li></ol>

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MORE INFORMATION
To configure a different e-mail program as the default MAPI program, please consult the documentation provided with the program or contact the manufacturer of the program for further assistance.

Additional query words: w_works works2k works2000 email letter internet AOL

Keywords: kbinterop kbprb kbui KB241033

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