Microsoft KB Archive/200658

= XADM: Unrecognizable Characters When Receiving Mail from Japanese Internet Mail Service =

Article ID: 200658

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q200658





SYMPTOMS
When you send a message (using TNEF or UUENCODE) with attachments from a Japanese Internet Mail Service (Exchange Server 5.0 and 5.5) or Internet Mail Connector (Exchange Server 4.0) to an SMTP user, the Kanji characters in the tags appeared as extended, unrecognizable characters.



CAUSE
This happens when the tags are translated from Kanji to extended characters. If the recipient does not support the character set being translated to, unreadable characters are the result.



WORKAROUND
Install the appropriate language page.



MORE INFORMATION
This behavior is by product design. It is noted here that this behavior is not specific to Exchange Server; language support for applications issues all typically exhibit the same symptoms and require the same workaround.

Keywords: kbprb KB200658

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