Microsoft KB Archive/302534

= Broadband User Wants To Use Dial-up Access =

PSS ID Number: 302534

Article Last Modified on 6/21/2001

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The information in this article applies to:


 * MSN Companion 2.0

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This article was previously published under Q302534



SUMMARY
You have been using a broadband connection and have decided to change to dial-up access. You start MSN Companion using your broadband connection, and then click connection settings at the top of the page. You then click the link &quot;I do not want to use my broadband connection anymore.&quot; Then, the next time you start MSN Companion, the device attempts to connect via broadband.

MSN Companion is detecting the Universal Serial Bus (USB) to Ethernet component, and there is no message telling the customer to use this method.



MORE INFORMATION
To resolve this issue

Remove the USB to Ethernet device, plug in the phone line, and then restart MSN Companion.

MSN Companion will attempt to detect the USB to Ethernet device and fail. As a result, MSN Companion will attempt to connect via the available phone line.

Additional query words: kbimu; MSN Companion

Keywords: kbhowto KB302534

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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