Microsoft KB Archive/316694

= Audible Manager Causes an Error Message in Windows XP =

Article ID: 316694

Article Last Modified on 4/25/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q316694



SYMPTOMS
When you use the Audible Manager program to change or save files, you may receive the following error message:

Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App name      App version  Module name  Module version  Offset explorer.exe 6.0.2600.0   awerscdc.ax  1.1.0.2         00017308



CAUSE
The issue may occur when the Audible software cannot process a type of media.



RESOLUTION
To resolve this issue, upgrade your Audible software to a version that properly processes the different media types. For information about how to do so, please view the following Audible Web site:

http://www.audible.com/software

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB316694

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