Microsoft KB Archive/239582

= Encarta Reference Suite 2000: Setup Does Not Remove All Suite 99 Files from Hard Disk =

Article ID: 239582

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 2000

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This article was previously published under Q239582



SYMPTOMS
If you choose to remove Microsoft Encarta Reference Suite 99 during the installation of Microsoft Encarta Reference Suite 2000, Setup does not remove all Encarta Reference Suite 99 files from your hard disk.



RESOLUTION
To work around this issue:
 * 1) Start Microsoft Windows Explorer.
 * 2) Click the PLUS SIGN (+) next to the hard disk on which Microsoft Windows is installed.
 * 3) Click the PLUS SIGN (+) next to Program Files.
 * 4) Right-click Microsoft Reference, click Delete, and then click Yes.
 * 5) Quit Windows Explorer.
 * 6) On the desktop, right-click the Recycle Bin icon, click Empty Recycle Bin, and then click Yes.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Reference Suite 2000.

Additional query words: multi multi-media media mm ers2k remains uninstalls folders

Keywords: kbbug kbpending kbsetup KB239582

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