Microsoft KB Archive/177887

= XCON: MTA Terminates Unexpectedly with 2175, 100, and 9405 Events =

Article ID: 177887

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q177887





SYMPTOMS
The Microsoft Exchange Message Transfer Agent (MTA) versions 4.0 and 5.0 may terminate unexpectedly at startup with events similar to the following in the Windows NT Event Viewer Application log:   9405 An unexpected error has occurred which may cause the MTA to terminate. Error: Exception 0xc0000094 occurred at Address 0x4aac9b. [BASE DISP: ROUTER 10] (16)

100  A fatal MTA database server error was encountered. The MTA work queue could not be created. Internal database error: 2109. [MTA DISP:ROUTER 10 118] (16)

2175  An MTA database server error was encountered while an attribute length. Called from MTA. Procedure: 118. Database error code: ODXOINIU - Object does not exist. Object at fault: 0600007B. Attribute identifier: 2. Value number: 1. Referenced object: 00000000 (00000000 => N/A). Referenced object error 0. [DB Server DISP:ROUTER 10 72] (14)



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Serverversions 4.0, and 5.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Product Support Services for more information.



RESOLUTION
Customers who experience this problem on version 4.0 Exchange servers will need to upgrade to Exchange 5.5. Customers experiencing this problem on Exchange 5.0, will need to upgrade to Service Pack 2.



MORE INFORMATION
Exception 0xc0000094 is generated when a division by zero error has been encountered. The MTA terminates unexpectedly when the MTA attempts to perform integer division using the value of an attribute that has been erroneously set to a value of zero.

Keywords: kbqfe kbhotfixserver kbbug kbfix kbusage KB177887

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