Microsoft KB Archive/274490

= Toshiba Portege Laptops May Not Return from Suspend Mode =

Article ID: 274490

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q274490



SYMPTOMS
Your computer may not return from Suspended mode when your computer is docked, a Universal Serial Bus (USB) mouse or keyboard it attached to it, and you have selected the option to &quot;Allow this device to wake up from suspend&quot; in Device Manager.



CAUSE
The Toshiba Mobile Extension tool is causing this issue.



RESOLUTION
To resolve this issue:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Toshiba Mobile Extension.
 * 3) Click to select the WarmUndockService check box.



MORE INFORMATION
This issue has been confirmed on the Toshiba Portege 7140CT and the Toshiba Portege 7200 CT laptops. For more information about this issue, view the following Toshiba Technical Support Center Web site and search for document ID 98060007:

http://www.csd.toshiba.com/cgi-bin/tais/support/supp_home.jsp

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbplugplay kbprb KB274490

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