Microsoft KB Archive/257282

= Documentation Error in SBS Online Help for Exchange Server Backup =

Article ID: 257282

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q257282



SUMMARY
The Small Business Server (SBS) 4.5 Online Guide backup documentation for Microsoft Exchange Server databases (e-mail messages) contains an error in its documentation that prevents the procedure from working properly. This Help file is located under the "Backup E-mail Messages on Tape" heading in the "Managing Backups" section of the "Backups" section.



MORE INFORMATION
The two portions of the incorrect original article are listed below. You should not perform the steps listed in these portions.

The first incorrect portion:

You should stop all Microsoft Exchange Server services before backing up any files. Restart Microsoft Exchange Server when the backup has finished.

To stop Exchange Server:

Open the Services utility.

-or-

Click Start, point to Settings, click Control Panel, and then double-click Services.

Select Microsoft Exchange System Attendant.

Click Stop.

Click OK.

Click Close.

The second incorrect portion explains how to restart the services:

To start Microsoft Exchange Server.

Open the Services utility.

-or-

Click Start, point to Settings, click Control Panel, and then double-click Services.

Select Microsoft Exchange System Attendant.

Click Start.

Click Close.

When you perform an online backup of Exchange Server, the Exchange Server services must be running in order for the Ntbackup to work properly. Stopping Exchange Server services is only necessary when you perform an offline backup. For more information, refer to the "Exchange Server 5.5 Disaster Recovery" white paper on the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=df586628-3abe-40c3-8e8f-beb4122de3d7

Additional query words: smallbiz docerr

Keywords: kbinfo kburl KB257282

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