Microsoft KB Archive/823688

= CD-ROM Drive Is Unavailable in the Windows Server 2003 Disk Management Utility =

Article ID: 823688

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
When you start the Disk Management utility in Windows Server 2003, it may take a long time to start at first. Additionally, when Disk Management starts, it may not display the CD-ROM drive.



CAUSE
This problem may occur if you enable the &quot;Devices: Restrict CD-ROM access to locally logged on users only&quot; security policy in Windows Server 2003.

Note If you disable the &quot;Devices: Restrict CD-ROM access to locally logged on users only&quot; security policy, the computer is less secure.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size    File name    Platform --  15-Aug-2003  17:26  5.2.3790.77    539,136  Winlogon.exe      x86 12-Aug-2003 18:54                     271  Branches.inf      x86 15-Aug-2003 18:25                  10,091  Kb823688.cat      x86 15-Aug-2003 17:32                     354  Updatebr.inf      x86 15-Aug-2003 17:33                   5,110  Update_rtmqfe.inf x86 15-Aug-2003 16:27  5.2.3790.77    636,416  Winlogon.exe      IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: cd disk mgmt management cdrom access

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB823688

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