Microsoft KB Archive/285924

= Microsoft Outlook 2002 Is Missing From Symantec Norton AntiVirus 2001 E-mail Clients List in Windows XP =

Article ID: 285924

Article Last Modified on 10/18/2001

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q285924



SYMPTOMS
When you click Email Status in Symantec Norton AntiVirus 2001, you may receive the following error message even though your e-mail account is set correctly in Outlook 2002:

No supported email accounts detected.

After you receive this error message, your e-mail messages are not scanned during retrieval.



CAUSE
Symantec Norton AntiVirus 2001 is not compatible with Windows XP.



RESOLUTION
To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue.



STATUS
This behavior is by design.



MORE INFORMATION
For additional information, please refer to the following Knowledge Base article:

286601 Symantec Norton AntiVirus 2000/2001 Is Not Compatible with Windows XP

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbui kbprb kb3rdparty KB285924

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