Microsoft KB Archive/314134

= Money: &quot;Money Was Unable to Retrieve Your Financial Information from MSN Money&quot; Error Message When You Synchronize with MSN Money =

Article ID: 314134

Article Last Modified on 6/29/2007

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APPLIES TO


 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2002 Deluxe Edition
 * Microsoft Money 2002 Deluxe and Business Edition
 * Microsoft Money 2002 Suite
 * Microsoft Money 2002 Standard Edition
 * Microsoft Money 2001 Deluxe and Business Edition
 * Microsoft Money 2001 Standard Edition

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This article was previously published under Q314134



SYMPTOMS
When you try to synchronize your Microsoft Money data with MSN Money (formerly MoneyCentral), you may receive an error message that is similar to the following:

Money was unable to retrieve your financial information from MSN Money. Please try your call again later. If the problem persists, contact Product Support Services for more information.



CAUSE
This behavior occurs if any one of your Microsoft Money account names contains one or more of the following special characters:

& &quot; } ] )



STATUS
This behavior was fixed in Money 2003 QFE1 (which is automatically downloaded through Money Updates). This behavior does not occur in Microsoft Money 2004 and later versions.



RESOLUTION
A fix for this behavior is included in the Money updates: On the Tools menu, click Internet Updates, and then click Update Now.



WORKAROUND
To work around this behavior, remove the special character(s) from your Microsoft Money account names, reset your accounts in MSN Money, and then set up Microsoft Money to synchronize your financial information with MSN Money. To do this, follow these steps. Method 1: Review Account Names  Start Microsoft Money. On the Accounts & Bills menu, click Account List.

Review the names of your accounts listed in the Pick an account to use page. If an account name contains any of the following special characters that are listed in the &quot;Cause&quot; section of this article, remove the special character(s) from the name. To do this, follow these steps:  Right-click the account, and then click See Account Details. On the Update details:  page, click Rename. In the New name box of the Modify Account dialog box, remove the special character(s) from the account name, and then click OK.</li> Click Done at the bottom of the Update details:  page.</li> Repeat steps a through d for each account name that contains special characters.</li></ol> </li></ol>

Reset Your Accounts in MSN Money
Reset your accounts in MSN Money. To do this, follow these steps: <ol> Connect to the MSN Money Web site. To do this, see the following Microsoft Web site:

http://moneycentral.msn.com/home.asp

</li> Click Sign In.</li> Type your Passport Network sign-in e-mail address and password in the appropriate boxes, and then click Sign In.</li> See the following MSN Money Web site:

https://moneycentral.msn.com/banking/accounts/pss/accounts.asp

</li> Under Reset at the bottom of the page, click Reset My Accounts.</li> Click Yes, I'll have to sign up again.

This action removes all your account information located in the My Accounts section of MSN Money.</li></ol>

Synchronize Your Data with MSN Money
Set up Microsoft Money to synchronize your data with MSN Money. To do this, follow these steps:
 * 1) In Microsoft Money, click Access My Money Data on the Web on the Tools menu.
 * 2) On the Set up MoneyCentral synchronization page, click Setup, and then follow the onscreen instructions to set up your financial information on MSN Money.

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