Microsoft KB Archive/924174

= You cannot move a mailbox and event IDs 8507 and 8506 are logged together with error code 0x4dd on a computer that is running Exchange 2000 Server or Exchange 2003 Server =

Article ID: 924174

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you try to move a mailbox from a Microsoft Exchange 2000 Server mailbox store or from a Microsoft Exchange Server 2003 mailbox store to a different mailbox store, the move mailbox operation is unsuccessful. In this situation, the following Error events are logged in the Application log.

Event ID 8507 Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: Move Mailbox

Event ID: 8507

Description: Unable to move mailbox. A problem occurred while getting the properties for a message. Parent folder name: e-D090D28; Message subject: b-16B23D; Error code: 0x4dd. Run ISINTEG to check for any problem in the database &quot; &quot;.

Event ID 8506 Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: Move Mailbox (10)

Event ID: 8506

Description: Unable to move mailbox.

A problem occurred while getting the properties for a message. Internal parent folder ID: 1111111111; Message ID: 1111111 Error code: 0x4dd. Run ISINTEG to check for any problem in the database &quot; &quot;.

If you created a report log for the move mailbox operation, information that resembles the following may appear in the XML report log file:

 Moving messages. Calendar (18/38)  The MAPI call failed. MAPI or an unspecified service provider. ID no: 80004005-0000-00000000

Note In Exchange Server 2003, you use the Create a Failure Report option to generate a report log. This report is in XML format. This report is saved in the %SYSTEMDRIVE%\Documents and Settings\ \My Documents\Exchange Task Wizard Logs folder.



CAUSE
This problem may occur if the store to which you want to move the mailbox contains a size restriction. Hexadecimal error code 0x4dd from event ID 8506 corresponds to decimal 1245. This decimal value corresponds to the following error from the ec.h file:

ecShutoffQuotaExceeded

This error indicates that the mailbox has reached its quota. This problem occurs if the mailbox that you want to move exceeds the size of the mailbox restriction that is specified for the destination store.



RESOLUTION
To resolve this problem, take one of the following actions:
 * Reduce the size of the mailbox that you want to move to make it smaller than the maximum mailbox size that is specified in the destination store.
 * Move the mailbox to a store that does not have a mailbox size restriction.
 * Modify the mailbox size restriction on the destination store. To do this, follow these steps:
 * Start the Exchange System Manager tool. To do this, click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
 * Expand Administrative Groups, expand the administrative group that contains the destination store, expand Servers, expand the server that contains the destination store, expand the storage group that contains the destination store, right-click Mailbox Store (ServerName), and then click Properties.
 * In the Mailbox Store Properties dialog box, click the Limits tab.
 * Under Storage limits, modify the values that appear in the following boxes to allow for the size of the source mailbox:
 * Prohibit send at (KB)
 * Prohibit send and receive at (KB)
 * Click OK.
 * Restart the Microsoft Exchange Information Store service.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

318726 You cannot move a mailbox, and error messages that contain error code 0xfffff9bf are logged in the Application event log

Additional query words: XADM

Keywords: kbtshoot kbeventlog kbprb KB924174

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