Microsoft KB Archive/263850

= XCLN: Problem Forwarding Mail with Attachments =

Article ID: 263850

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Service Pack 2
 * Microsoft Exchange Client 5.0, when used with:
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q263850





SYMPTOMS
When a user uses Exchange Client 5.0 (version 5.0.1457.3) running on a Windows 2000 Professional-based computer to connect to an Exchange Server 5.0 Service Pack 2 (SP2) computer, the user may not be able to forward e-mail messages that contain attachments. When the user opens an e-mail item that contains an attachment and clicks Forward, the user may receive the following error message:

The item could not be opened.

When the user clicks OK, the user receives the following error message:

The action could not be completed.

When the user clicks OK, the user receives the original error message again.

The user can forward e-mail messages that do not contain attachments. If the user configures an Offline Storage (.ost) file and works offline, this problem does not occur.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information Store

This hotfix has been posted to the following Internet location as Psp2stri.exe for Intel and as Psp2stra.exe for Alpha AXP:

ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/eng/exchg5.0/post-sp2-store



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.0 Service Pack 2.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

184718 XADM: Text Attachments Modified for Internet Mail

183494 XCON: Store Access Violates After Upgrade to Exchange 5.0 SP 2

Keywords: kbbug kbexchange500presp3fix kbfix kbqfe KB263850

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