Microsoft KB Archive/291127

= XFOR: Client Background Colors May Cause Loss of Text During Lotus cc:Mail Migration =

Article ID: 291127

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q291127





SYMPTOMS
When the Exchange 2000 Migration Wizard migrates mail from a Lotus cc:Mail post office to an Exchange 2000 information store, the Migration Wizard may migrate most data from the post office, but the data of e-mail message replies from a user who has custom colors to an e-mail message that also uses custom colors may be corrupted.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack



WORKAROUND
To work around this problem, change the e-mail message that you want to migrate so that the message contains one background color only.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.



MORE INFORMATION
A cc:Mail user can use the Lotus cc:Mail client version 6.x to configure different background and text colors for each e-mail message that the user sends. When another cc:Mail client receives this e-mail, that user views the background colors in the e-mail message as well.

That cc:Mail recipient can also specify background and text colors for e-mail messages. If a user who has custom colors replies to an e-mail message that already uses custom colors, the e-mail message can potentially contain four distinct colors. The Lotus cc:Mail client includes the original e-mail message text in the reply to the message sender.

The Migration Wizard corrupts data from an e-mail message that meets the preceding criteria. The Migration Wizard finishes without generating any error messages, but the migrated message displays control characters. The colors are not visible, and some random message content is missing from the migrated message.

For example, if cc:Mail user sends a message with a blue background color and white configured as the text color, and cc:Mail user 2 has the default color set with black as the background color and red as the text color, when user 1 sends a message to user 2, user 2 adds a comment to the e-mail message, and then replies to user1, the reply contains the original e-mail at the bottom of the message, as well as the reply text. The reply e-mail message contains four separate colors.

Keywords: kbbug kbpending KB291127

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