Microsoft KB Archive/812499

= You cannot change your password after an administrator resets it =

Article ID: 812499

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
After an administrator resets a user account password and then sets it to immediately expire, the user may not be able to change his or her password during the next logon attempt. However, if the user waits a while, the user can then change the password.



CAUSE
This problem is caused by domain controller replication latency, and may occur if the user's password is changed on a domain controller in a site other than the site where the user is located. For more information about the cause of this problem, click the following article number to view the article in the Microsoft Knowledge Base:

320325 User may not be able to change their password if you configure the 'User must change password at next logon' setting



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

  Date         Time   Version            Size    File name --  16-Feb-2003  23:30  5.0.2195.6613     124,176  Adsldp.dll 16-Feb-2003 23:30  5.0.2195.6601     130,832  Adsldpc.dll 24-Feb-2003 23:06  5.0.2195.6667      62,736  Adsmsext.dll 16-Feb-2003 23:30  5.0.2195.6660     377,616  Advapi32.dll 16-Feb-2003 23:30  5.0.2195.6611      49,936  Browser.dll 16-Feb-2003 23:30  5.0.2195.6663     135,952  Dnsapi.dll 16-Feb-2003 23:30  5.0.2195.6663      96,528  Dnsrslvr.dll 16-Feb-2003 23:30  5.0.2195.6661      46,352  Eventlog.dll 16-Feb-2003 23:30  5.0.2195.6627     148,240  Kdcsvc.dll 20-Feb-2003 23:11  5.0.2195.6666     204,560  Kerberos.dll 03-Dec-2002 02:09  5.0.2195.6621      71,888  Ksecdd.sys 24-Jan-2003 21:40  5.0.2195.6659     509,712  Lsasrv.dll 24-Jan-2003 21:41  5.0.2195.6659      33,552  Lsass.exe 05-Feb-2003 15:59  5.0.2195.6662     109,328  Msv1_0.dll 16-Feb-2003 23:30  5.0.2195.6601     312,592  Netapi32.dll 16-Feb-2003 23:30  5.0.2195.6627     360,720  Netlogon.dll 24-Feb-2003 23:05  5.0.2195.6669     929,552  Ntdsa.dll 24-Feb-2003 23:05  5.0.2195.6666     392,464  Samsrv.dll 16-Feb-2003 23:30  5.0.2195.6622     112,912  Scecli.dll 16-Feb-2003 23:30  5.0.2195.6625     305,936  Scesrv.dll 10-Feb-2003 22:22  5.0.2195.6663     166,912  Sp3res.dll 16-Feb-2003 23:30  5.0.2195.6601      51,472  W32time.dll 16-Aug-2002 12:32  5.0.2195.6601      57,104  W32tm.exe 24-Feb-2003 23:05  5.0.2195.6666     125,200  Wldap32.dll 24-Feb-2003 22:24  5.0.2195.6659     509,712  Lsasrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To disable the new behavior that this hotfix provides, add or edit the SamDisableSingleObjectRepl item. To do this, follow these steps:  Click Start, click Run, type Regedit, and then click OK. Locate the following registry subkey:

. Note If you do not find the SamDisableSingleObjectRepl item in this subkey, follow these steps:  On the Edit menu, point to New, and then click DWORD Value. In the details pane, type the new value SamDisableSingleObjectRepl .</li></ol> </li> Right-click SamDisableSingleObjectRepl, and then click Modify.</li> In the Edit DWORD Value dialog box, under Base, click click Decimal.</li> In the Value data box, type the value 1, and then click OK.</li> Close Registry Editor.</li></ol>

To re-enable the new behavior made available by this update, delete the registry key or change the value of the key to 0.

For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter program and Windows 2000 Datacenter Server product

You may receive the following Event on the domain controllers where you must install this hotfix:

DC is logging kerberos event id 7 0x108 event in the system log:

Event Type: Error

Event Source: KDC

Event Category: None

Event ID: 7

Description: The Security Account Manager failed a DC (or a KDC) request in an unexpected way. The error is in the data field.

The account name was ????O???????e and lookup type ax. Data: 0000: 34 00 00 c0 4..À

Keywords: kbhotfixserver kbqfe kbdirservices kbwin2ksp4fix kbenv kbwin2000presp4fix kbfix kbbug KB812499

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