Microsoft KB Archive/268685

= ENT2001: Unable to Edit a Received Message and Change it to HTML Format =

Article ID: 268685

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Entourage 2001 for Mac Special Edition
 * Microsoft Exchange Update for Entourage X (Office v. X 10.1.4 Update)

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This article was previously published under Q268685



SYMPTOMS
When you attempt to edit a message that you receive in plain text format, you cannot change the message format to Hypertext Markup Language (HTML) format. The option to change the message to HTML format is not available on the Format menu.



CAUSE
In Entourage, all messages that you edit are converted to plain text format. This includes messages that have been sent.



WORKAROUND
To work around this issue, forward or reply to the message, and then type any text that you want. After you do this, the HTML option is available on the Format menu.



MORE INFORMATION
This behavior applies to messages in HTML format as well. When you open the a message in HTML format, you receive the following message:

Doing this will discard any text formatting. Do you wish to continue?

If you click OK, the message is converted to plain text format and other style attributes are removed.

Additional query words: Apple Mac gray grey grayed greyed out

Keywords: kbprb KB268685

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