Microsoft KB Archive/230690

= OL97: DBCS Becomes Garbled Text in Appointment Location Field =

Article ID: 230690

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q230690



SYMPTOMS
When a user types DBCS characters in the Appointment Location field, the characters become garbled if Outlook.exe has been hooked. For example, the IntelliPoint driver hooks all program windows to acquire scroll bar windows message. If a user installs the IntelliPoint driver, DBCS characters change to characters that you do not intend to use.



CAUSE
Outlook mishandles windows message on its message loop and changes the wrong characters.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix should have the following file attributes or later:

File name     Version

Outllib.dll   8.04.6419



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe KB230690

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