Microsoft KB Archive/159159

= MS Phone May Use Speaker Even Though Handset Is Off the Hook =

PSS ID Number: 159159

Article Last Modified on 11/8/2001

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The information in this article applies to:


 * Microsoft Phone 1.0

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This article was previously published under Q159159



SYMPTOMS
If you attempt to prevent Microsoft Phone version 1.0 from using the speaker phone to place a call by picking up the handset on your telephone before the call is placed, Microsoft Phone may still use the speaker phone to place the call.



CAUSE
This behavior can occur if the voice modem installed in your computer is unable to accurately detect the state of the handset. Some voice modems are unable to determine whether the handset is off the hook when a modem connection has not been established.



RESOLUTION
To work around this problem, use one of the following methods:


 * When you want to use the handset on your telephone instead of the speaker phone, pick up the handset after Microsoft Phone places the call instead of before.
 * Contact the modem's manufacturer to inquire about a possible firmware upgrade that allows you to pick up the handset before Microsoft Phone places the call.

Additional query words: 1.00 tazz

Keywords: KB159159

Technology: _IKkbbogus kbMSHardwareSearch kbPhone

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