Microsoft KB Archive/826941

= You receive an &quot;Error: Access is denied&quot; error message when you use the fsutil fsinfo ntfsinfo command on a mounted volume =

Article ID: 826941

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
You may receive the following error message when you use the fsutil fsinfo ntfsinfo  command:

Error: Access is denied.

You may receive this error message when you use the fsutil fsinfo ntfsinfo  command and the following conditions are true:
 * You use the command to query volume information that is specific to the NTFS file system.
 * You are querying volume information on a volume that is mounted in an empty NTFS folder.
 * You use the name of the empty NTFS folder for the volume path.

The command works correctly when you use the drive letter as the volume path.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
Date        Time   Version            Size    File name -- 04-Sep-2003 16:47  5.2.3790.82        63,488  Fsutil.exe

Windows Server 2003, 64-bit edition
Date        Time   Version           Size     File name    Platform --- 04-Sep-2003 16:10  5.2.3790.82       135,680  Fsutil.exe   IA-64 04-Sep-2003 16:47  5.2.3790.82        63,488  Wfsutil.exe  x86



WORKAROUND
To work around this problem, use the fsutil fsinfo ntfsinfo  command on the volume. Use the drive letter for the volume path instead of the name of the empty NTFS folder.

For example, type the following at the command prompt, and then press ENTER. Replace  with the drive letter of the volume:

fsutil fsinfo ntfsinfo

Sometimes, a drive letter may not be assigned to the volume. To assign a drive letter to the volume, follow these steps:
 * 1) In Disk Management, right-click the volume, and then click Change Drive Letter and Paths.
 * 2) Click Add, and then click Assign the following drive letter.
 * 3) Select the drive letter that you want to use, and then click OK two times.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kberrmsg kbbug kbfix kbqfe kbwinserv2003presp1fix KB826941

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