Microsoft KB Archive/236432

= OL2000: Attachments Stripped When Forwarding =

Article ID: 236432

Article Last Modified on 10/7/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q236432



SYMPTOMS
When forwarding messages with Outlook, attachments are stripped before the message reaches the Sent Items folder.

The following conditions must be met in order for this to occur:  Outlook 2000 is installed on the computer, with Microsoft Office 97. Use Microsoft Word to edit e-mail messages is selected.  The message arrived via SMTP, in Plain Text format, from a non-Microsoft Exchange client.





RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Product Name service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component:

WARNING: When you apply this fix, you not only update the fix files that are listed in this article, you also update the security features of Microsoft Outlook. The update to the Outlook security features prevents Outlook from sending and receiving potentially malicious file attachments. The update also configures Outlook to warn you about any programmatic access to your Outlook Address Book.

For additional information about these security updates, click the following article number to view the article in the Microsoft Knowledge Base:

262631 OL2000: Information About the Outlook E-mail Security Update



STATUS
Microsoft has confirmed that this is a problem in Outlook 2000 (except for the version localized for Thai) and Microsoft Word 97.



MORE INFORMATION
For additional information about attachments being stripped from plain text messages, please see the following articles in the Microsoft Knowledge Base:

230710 OL2000: Outlook Can Use Word 97 as E-mail Editor

235870 OL2000: Attachments Missing When Message Is Received

Additional query words: OL2K Attachment SMTP stripped lost gone

Keywords: kbbug kbfix kbqfe kbhotfixserver KB236432

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