Microsoft KB Archive/891177

= You receive a &quot;The Service cannot accept control messages at this time&quot; error message on a Windows 2000 Server-based computer =

Article ID: 891177

Article Last Modified on 6/13/2005

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APPLIES TO


 * Microsoft Background Intelligent Transfer Service 1.5
 * Microsoft Systems Management Server 2003, when used with:
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you try to install the Background Intelligent Transfer Service (BITS) 1.5 server component or a Microsoft Systems Management Server (SMS) 2003 management point on a Microsoft Windows 2000 Server-based computer, you receive the following message in the Background Intelligent Transfer Service Server Setup Wizard dialog box:

Cannot Complete the Background Intelligent Transfer Service Server Setup Wizard

The Background Intelligent Transfer Service Server Setup Wizard was not completed successfully because the following error occurred:

The Service cannot accept control messages at this time.

Additionally, information that is similar to the following may be logged in the Bitssetup.log file: 2004-10-06 22:36:21 19:36:21   Success   BITSSRV        [BITSSRV] Restarting IIS 2004-10-06 22:36:34 19:36:34   Error     BITSSRV        [BITSSRV] Function GetExitCodeProcess failed with error 0x80070426 in function RestartIIS line 326 2004-10-06 22:36:35 19:36:35   Error     BITSSRV        [BITSSRV] Hit fatal error in regsvr32 of bitssrv.dll, error 2147943462 2004-10-06 22:36:35 19:36:35   Error     BITS SRV       Failed to install section Install_BITS_bitssrv. Aborting the entire setup. (Error 0x80070426: The service has not been started.) 2004-12-09 12:33:00 01:33:00   Error     BITS SRV       Setup has failed. (Error 0x00000425: The service cannot accept control messages at this time.) Note The Bitssetup.log file is located in the Winnt folder on the Windows 2000 Server-based computer.



CAUSE
This issue occurs when there are services that are running on the Microsoft Windows 2000 Server-based computer, and these services depend on the IIS Admin Service. These services include some Microsoft Exchange services and some Microsoft Windows SharePoint Services. In this case, the BITS server component may not be successfully installed.



RESOLUTION
To resolve this issue, you must first stop the services that depend on the IIS Admin Service and then install the BITS server component. To do this, follow these steps:
 * 1) Log on to the Windows 2000 Server-based computer by using an account that has administrative permissions.
 * 2) Click Start, point to Programs, point to Administrative Tools, and then click Services.
 * 3) In the Services snap-in, double-click IIS Admin Service, and then click the Dependencies tab.
 * 4) Note all the service names that are in the These Services depend on &quot;IIS Admin Service&quot; section. You do not have to note the World Wide Web Publishing Service if it appears in the list.
 * 5) Locate each service that you noted in step 4. Then, double-click each service, click Stop, select Disabled in the Startup Type list, and then click OK.

Important The World Wide Web Publishing Service must remain running.
 * 1) Install the Background Intelligent Transfer Service 1.5 server component.
 * 2) Double-click each service that you stopped and disabled in step 5.
 * 3) In the Services dialog box for each service, select Automatic in the Startup Type list. Click Start to restart the service, and then click OK.
 * 4) Quit the Services snap-in.



MORE INFORMATION
For more information about the Background Intelligent Transfer Service 1.5 server component, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=17967848-be86-4cd6-891c-ec8241611ad4

Additional query words: BITS IIS Admin Service

Keywords: kbtshoot kbprb KB891177

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