Microsoft KB Archive/812695

= Systems Management Server Executive Repeatedly Shuts Down in the Senior Site When You Have More Than 640 Sites =

Article ID: 812695

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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SYMPTOMS
In your Microsoft Systems Management Server (SMS) 2.0 hierarchy, the SMS Executive (Smsexec.exe) in the senior site may repeatedly shut down (crash).



CAUSE
This problem may occur if both the following conditions are true:
 * You have a SMS 2.0 hierarchy with more than 640 sites.
 * You have configured the Windows Networking Logon Client Installation feature in these sites.

When you have more than 640 sites that share the Logon point site system role, an access violation occurs in the SMS Executive in the senior site.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have SMS 2.0 Service Pack 4 (SP4) installed to apply this hotfix.

For additional information about how to obtain the latest Systems Management Server 2.0 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Restart Requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name ---  01-May-2002  19:20  2.0.1493.4180  966,240  Baseobj.dll



WORKAROUND
To work around this problem, reduce your hierarchy to fewer than 640 sites.



STATUS
Microsoft has confirmed that this is a problem in SMS 2.0.

Keywords: kbqfe kbhotfixserver kbsms200presp6fix kbfix kbbug KB812695

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