Microsoft KB Archive/227802

= Sound Files Moved to System32 Folder During Windows 2000 Upgrade =

Article ID: 227802

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Windows 2000 Professional Edition

-



This article was previously published under Q227802



SYMPTOMS
After you upgrade your computer from Microsoft Windows 98 to Windows NT 2000, sound events do not function properly or you may receive the following error message when you configure events in the Sounds And Multimedia tool:

Windows cannot find the file C:\Windows\Media\soundfile.wav. Do you want to continue to use this sound event anyway?



CAUSE
This issue can occur if the sound files located in the :\Windows\Media folder have moved to the \System32 folder and the registry entries related to sound event files are not updated to use the new path.



RESOLUTION
To resolve this issue, use one of the following methods:
 * Copy the sound files from the \Media folder to the Windows\Media\ folder.
 * Use the Sounds and Multimedia tool to reconfigure the sound events to point to the sound file in the \Media folder.



STATUS
Microsoft has confirmed that this is a problem in Windows 2000.

Keywords: kbenv kberrmsg kbnofix kbprb kbsound KB227802

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.