Microsoft KB Archive/321448

= &quot;HTTP 500 - Internal server error&quot; error message when you try to open Webs while the IUSR account or the IWAM account is turned off =

Article ID: 321448

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft FrontPage 2002 Server Extensions
 * Microsoft FrontPage 2000 Server Extensions

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This article was previously published under Q321448



SYMPTOMS
If you try to open a Web site on a Microsoft Internet Information Services (IIS) Web server by using the FrontPage client while either the IUSR_  or IWAM_  account is turned off, you may receive error messages in the FrontPage client indicating the server extensions are not installed. Or, you may receive following error message:

HTTP 500 - Internal server error

Additionally, the Event Viewer logs on your Web server may contain error messages similar to the following:  If IUSR_  is turned off:  In your Application log:

Event Type:    Error Event Source:  IISADMIN Event Category: None Event ID:      102 Date:          1/1/2002 Time:          12:00:00 PM User:           N/A Computer:      COMPUTER Description:

IISADMIN service found that account IUSR_ is disabled. Some IIS functions can fail for this reason.

 In your System Log:

Event Type:    Warning Event Source:  W3SVC Event Category: None Event ID:      100 Date:          1/1/2002 Time:          12:00:00 PM User:           N/A Computer:      COMPUTER Description:

The server was unable to log on the Windows NT account 'IUSR_' due to the following error: Logon failure: account currently disabled. The data is the error code.

Data:          0000: 33 05 00 00

 In your Security Log:

Event Type:    Failure Audit Event Source:  Security Event Category: Account Logon Event ID:      681 Date:          1/1/2002 Time:          12:00:00 PM User:           NT AUTHORITY\SYSTEM Computer:      COMPUTER Description:

The logon to account: IUSR_ by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0 from workstation: COMPUTER failed. The error code was: 3221225586

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<pre class="fixed_text">Event Type:    Failure Audit Event Source:  Security Event Category: Logon/Logoff Event ID:      531 Date:          1/1/2002 Time:          12:00:00 PM User:           NT AUTHORITY\SYSTEM Computer:      COMPUTER Description:

Logon Failure: Reason: Account currently disabled User Name: IUSR_<COMPUTER> Domain: COMPUTER Logon Type: 3 Logon Process: IIS Authentication Package: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0 Workstation Name: COMPUTER

</li></ul> </li> If IWAM_  is turned off: <ul> In your Application log:

<pre class="fixed_text">Event Type:    Error Event Source:  IISADMIN Event Category: None Event ID:      102 Date:          1/1/2002 Time:          12:00:00 PM User:           N/A Computer:      COMPUTER Description:

IISADMIN service found that account IWAM_<COMPUTER> is disabled. Some IIS functions can fail for this reason.

</li> In your System Log:

<pre class="fixed_text">Event Type:    Error Event Source:  DCOM Event Category: None Event ID:      10004 Date:          1/1/2002 Time:          12:00:00 PM User:           N/A Computer:      COMPUTER Description:

DCOM got error &quot;Logon failure: account currently disabled.&quot; and was unable to log on .\IWAM_<COMPUTER> in order to run the server: {3D14228D-FBE1-11D0-995D-00C04FD919C1}

-and-

<pre class="fixed_text">Event Type:    Warning Event Source:  W3SVC Event Category: None Event ID:      36 Date:          1/1/2002 Time:          12:00:00 PM User:           N/A Computer:      COMPUTER Description:

The server failed to load application '/LM/W3SVC/1/ROOT'. The error was 'The server process could not be started because the configured identity is incorrect. Check the username and password.'

</li> In your Security Log:

<pre class="fixed_text">Event Type:    Failure Audit Event Source:  Security Event Category: Account Logon Event ID:      681 Date:          1/1/2002 Time:          12:00:00 PM User:           NT AUTHORITY\SYSTEM Computer:      COMPUTER Description:

The logon to account: IWAM_<COMPUTER> by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0 from workstation: COMPUTER failed. The error code was: 3221225586

-and-

<pre class="fixed_text">Event Type:    Failure Audit Event Source:  Security Event Category: Logon/Logoff Event ID:      531 Date:          1/1/2002 Time:          12:00:00 PM User:           NT AUTHORITY\SYSTEM Computer:      COMPUTER Description:

Logon Failure: Reason: Account currently disabled User Name: IWAM_<COMPUTER> Domain: COMPUTER Logon Type: 3 Logon Process: NtLmSsp Authentication Package: NTLM Workstation Name: COMPUTER

</li></ul> </li></ul>

<div class="cause_section">

CAUSE
The IUSR_  and IWAM_  accounts must be turned on for IIS to function correctly.

<div class="resolution_section">

RESOLUTION
To resolve this issue, follow these steps:
 * 1) Log on to your Web server as an administrator.
 * 2) Start the User Manager for Domains program on Microsoft Windows NT 4.0 or the Computer Management snap-in on Microsoft Windows 2000 or Microsoft Windows XP.
 * 3) View the properties for the IUSR_  or IWAM_  accounts.
 * 4) Click to clear the Account disabled check box.

<div class="moreinformation_section">

MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

297989 PRB: Configured Identity Is Incorrect for IWAM Account

297519 Server Application Error Message: 'The server failed to load application'

Additional query words: front page

Keywords: kbaccounts kbconfig kberrmsg kbopenfile kbprb KB321448

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