Microsoft KB Archive/122913

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Office Applications Hang Lanserver Running Under OS/2

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Q122913

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The information in this article applies to:


 * Microsoft Project for Windows, version 4.00
 * Microsoft Excel for Windows, version 5.0
 * Microsoft Word for Windows, version 6.0
 * Microsoft PowerPoint for Windows, version 4.0
 * Microsoft Access 2.0
 * IBM OS/2 operating system, version 2.1 or 2.2

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SYMPTOMS
If you are using IBM Lanserver 1.3 or 3.0 and the OS/2 2.1 or 2.2 operating system, your network system may hang when you attempt to start or run a Microsoft Office application such as Microsoft Project 4.0 for Windows. The server may crash and produce an error message similar to the following:

System 3175 Error program generated an access violation @

00041385 Netservr.exe 0004:00001385

NOTE: Using IBM LanBridge may also cause the network to crash.

RESOLUTION
To correct this problem on the server and requester (workstation) side, you need the following files:

LS30REQ.ZIP

LS30ESRV.ZIP If you have a modem, you can download these files from a minimum security bulletin board at (512) 823-9538. The BBS may prompt you for a user name and a password, but you will be able to gain access to the BBS without them.

For more information about how to correct this problem, contact IBM at the appropriate phone number below.


 * If you have a support contract with IBM, and you have a customer number, call (800) 992-4777.
 * If you do not have a customer number, call (512) 339-5000.

Additional query words: lock up freeze crash

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