Microsoft KB Archive/173716

Money98: Setup May Hang With Internet Explorer Running

PSS ID Number: Q173716 Article last modified on 12-24-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 98 == 

-


 * - WARNING -   THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN   CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY   WITH DISCRETION.  *******************************************************************

= SYMPTOMS =

During the installation of Microsoft Money 98, your computer may stop responding (hang) when you click Restart Windows.

= CAUSE =

This problem may occur if all of the following are true:

  You have Microsoft Internet Explorer version 3.02 running. -and-   You are connected to an active site, like http://investor.msn.com. -and-   You install Money 98. -and-   You click Restart Windows at the end of the Money Setup program. 

= RESOLUTION =

If you find that your computer is not able to restart, manually restart your computer. After it successfully restarts, Money 98 will finish installing successfully.

To restart your computer, press the reset button or turn off the computer using the on/off switch, and then turn on the computer.

= MORE INFORMATION =

To prevent this problem, quit all programs prior to running Money 98 Setup.

Additional query words: w_money 6.0 woody crash crashes crashing crashed quit quitting quits fail fails failing failed break hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won’t respond waiting ====================================================================== Keywords : kbinterop kbsetup kbdta mnyweb Version : WINDOWS:98 Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1998.