Microsoft KB Archive/830318

= You receive an error message when you install outlook with Business Contact Manager 2003 =

Article ID: 830318

Article Last Modified on 2/5/2007

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APPLIES TO


 * Microsoft Office Outlook 2003 with Business Contact Manager

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SUMMARY
After you install Microsoft Office Outlook 2003 with Business Contact Manager, you may receive the following error message:

There was a problem connecting to the database engine. To try again, please click Retry. If the problem persists, check Help.



RESOLUTION
To resolve this behavior, add a new user to the Business Contact Manager (BCM) group. To do so, follow these steps.

Note The use of Microsoft Data Engine (MSDE) as a database requires that users be a member of the BCM user group to use the database. This behavior is the default configuration in Microsoft Windows 2000 Professional and in Microsoft Windows XP Professional.
 * 1) Log on to a Windows XP or a Windows 2000 Professional-based computer as an administrator.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Administrative Tools, and then double-click Computer Management.
 * 4) Double-click Local Users and Groups, and then click the Groups folder.
 * 5) In the right pane, double-click BCMUsers.
 * 6) Click Add, type the Authenticated users, and then click OK to add the NT Authority\Authenticated users to the group.

Additional query words: BCM OL2003

Keywords: kberrmsg kbpending kbprb KB830318

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