Microsoft KB Archive/199153

= PRB: Launching the MSDN Library Generates a Run-Time Error =

Article ID: 199153

Article Last Modified on 6/18/2001

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APPLIES TO


 * MSDN 2003 Universal Edition

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This article was previously published under Q199153



SYMPTOMS
When you attempt to launch the MSDN Library from the Start menu or from a Visual Studio application, one of the following three error messages appear:

DEVENV.EXE, the instruction at 0x5d3284b6 referenced memory at 0x7b221429. The memory could not be read.

-or-

An Unknown Error Has Occurred.

-or-

hh.exe caused a divide error in hhctrl.ocx.



CAUSE
The Hh.exe or Hhctrl.ocx file, or one of the MSDN's related DLLs, may be corrupted.



RESOLUTION
This problem may be corrected by uninstalling and updating HTML Help. For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

201420 HOWTO: Manually uninstall and update HTML Help

For additional information troubleshooting other MSDN Library problems, click the article number below to view the article in the Microsoft Knowledge Base:

216109 Troubleshoot MSDN Library Run-Time/Install/Uninstall Problems

Additional query words: kbDSupport

Keywords: kbprb KB199153

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