Microsoft KB Archive/281849

= Random General Protection Faults with Comet Cursor Version 1.5 Installed =

Article ID: 281849

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.01

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This article was previously published under Q281849





SYMPTOMS
When you use Internet Explorer, you may randomly receive the following error message:

Iexplore has caused a General Protection Fault in Shlwapi.dll

When you use Internet Explorer with the Internet Explorer Error Reporting tool installed, you may randomly receive the following error message:

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

When you click To see what data this error report contains, click here and view the contents of the data error report, you might see an error signature that is similar to:

szAppName     szAppVer         szModName      szModVer         offset iexplore.exe 5.51.3020.2100   shlwapi.dll   5.50.4522.1800    00001a1a



CAUSE
This behavior can occur if you have Comet Cursor version 1.5 installed on your computer. To determine if Comet Cursor has installed, please refer to the &quot;More Information&quot; section in this article.



RESOLUTION
To work around this issue, upgrade to Comet Cursor version 2.0.



MORE INFORMATION
NOTE:If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:

Click here to view a list of invalid page fault articles

To Determine If Comet Cursor Is Installed
If one or more of the following conditions are true, Comet Cursor is installed on your computer:
 * There is an arrow-like icon on the desktop entitled Comet Cursor.
 * Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs and look for a &quot;Comet-Comet Cursor&quot; entry.
 * There is an arrow-like icon in the taskbar in the vicinity of the clock.
 * Press CTRL+ALT+DELETE to see if Comet is in the close program dialogue.

For information about how to upgrade your version of Comet Cursor, contact Comet Systems, or visit the Comet Systems Web site:

http://www.spywareguide.com/product_show.php?id=428

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about the Internet Explorer Error Reporting tool, click the article number below to view the article in the Microsoft Knowledge Base:

276550 Description and Availability of Internet Explorer Error Reporting Tool

Additional query words: iewatson ipf gpf gp fault stack access violation kbiewatsoncreated kbiewatson

Keywords: kb3rdparty kberrmsg kbprb KB281849

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