Microsoft KB Archive/319116

= &quot;Error 718&quot; Error Message When You Attempt to Connect to the Internet Through MSN =

Article ID: 319116

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows 2000 Standard Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q319116



SYMPTOMS
When you attempt to connect to the Internet by using an MSN Internet account, you may receive the following error message:

Error connecting to :

Verifying user name and password

Error 718: Timed out waiting for a valid response from the remote PPP Peer



CAUSE
This behavior can occur if you do not insert MSN/ immediately in front of the account user name in the dial-up connection dialog box.



RESOLUTION
To resolve this issue, insert the user name in the following format, where  is the name of the user account:

MSN/

NOTE: &quot;MSN&quot; should be capitalized.



MORE INFORMATION
For additional information about error 718, click the article numbers below to view the articles in the Microsoft Knowledge Base:

162847 Troubleshooting PPTP Connectivity Issues in Windows NT 4.0

219353 RRAS PPP Connections May Time-out on Slow or Delayed Links

Keywords: kberrmsg kbprb KB319116

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