Microsoft KB Archive/240319

= OL2000: Word Closes After Sending E-Mail Message =

Article ID: 240319

Article Last Modified on 9/29/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q240319



SYMPTOMS
Microsoft Word 2000 closes after you send an e-mail message.



CAUSE
This problem occurs if the following three conditions are true:
 * You send e-mail messages in either plain text or HTML format.
 * You use Word as your e-mail editor.
 * Word is open, but no documents are open.



RESOLUTION
To resolve this problem do one or more of the following:
 * On the Tools menu, click Options, and then click the Mail Format tab. In the Send in this message format list, click Microsoft Outlook Rich Text, and then click OK.
 * On the Tools menu, click Options, click the Mail Format tab, click to clear the Use Microsoft Word to edit e-mail messages check box, and then click OK.
 * Leave at least one document open in Word, even if it is a blank document, when you send e-mail.



Steps to Reproduce the Problem

 * 1) Start Word and close the blank document displayed at startup.
 * 2) Start Outlook, and on the Tools menu, click Options, and then click the Mail Format tab.
 * 3) In the Send in this message format list, click either HTML or Plain Text, click to select the Use Microsoft Word to edit e-mail messages check box, and then click OK.
 * 4) Compose and send an e-mail message.

Results:

Word closes.

Additional query words: OL2K exit exiting empty

Keywords: kbprb KB240319

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.