Microsoft KB Archive/197227

= OL2000: (IMO) Connect Error Using SPRYNET =

Article ID: 197227

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197227



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you start Microsoft Outlook or initially connect to your SPRYNET Internet Mail server, you may receive the following error message:

You could not be logged on to mail server:. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.

Following this message, you may notice that sent mail does not leave your Outbox.



CAUSE
This problem may be caused by incorrect settings in the Internet E-Mail Service properties.



Incorrect Settings Using the Internet E-Mail Service
To troubleshoot this problem, follow these steps:

 From the Windows desktop, right-click the Microsoft Outlook icon and click Properties on the shortcut menu. Click to select your mail account, and then click Properties. Click the Servers tab and in the Outgoing Mail (SMTP) box, in lowercase, type:

m1.sprynet.com.

 In the Incoming Mail (POP3) box, in lowercase, type:

m1.sprynet.com.

NOTE: If your mail server information is different than listed here, use the server names provided by SPRYNET. In Account Name, type your e-mail name, and in Password, type your password. The e-mail password is all lowercase letters with a number in the middle (example: dogs2cats). Click OK to close all dialog boxes.</li></ol>

Start Outlook and try to send a message.

Sprynet's Internet Mail system currently uses one server for both receipt and sending of messages. If no server is specified in the Advanced Options of the original Internet Mail service profile, the Internet Mail server box will identify both the mail server from which you receive mail (incoming) and the mail server from which you send mail (outgoing).

The server name must be typed into both the Incoming Mail (POP3) and the Outgoing Mail (SMTP) boxes.

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