Microsoft KB Archive/273464

= OLEXP: Media Files Do Not Display or Are Missing with E-mail Message =

Article ID: 273464

Article Last Modified on 11/23/2002



This article was previously published under Q273464



SYMPTOMS
When you receive an e-mail message that includes a media file that is embedded as part of the message body and not as an attachment, you do not receive the media file or Outlook Express displays the media file as &quot;<<...OLE_Obj...>> <<...OLE_Obj...>>&quot; in the message body.



CAUSE
This problem can occur because the media file is embedded into an Outlook Rich Text formatted message.



WORKAROUND
To work around this problem, send the message with the media file as a file attachment.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The following motion media formats are affected by this problem:
 * .mpeg
 * .mp2
 * .mpe
 * .mpa
 * .mpg
 * .m1v
 * .avi
 * .mov
 * .qt

Keywords: kbbug kbpending KB273464

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