Microsoft KB Archive/823449

= XADM: Information Store (Store.exe) Unexpectedly Quits on a Clustered Exchange 2000 Computer =

Article ID: 823449

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
On a heavily-loaded Microsoft Exchange 2000 Server computer that is installed in a clustered environment, the information store process (Store.exe) may quit unexpectedly. When the information store process quits, a Dr. Watson error and a log dump file are generated.



CAUSE
This problem occurs because of an access violation that occurs in the Store.exe process. This problem may occur on a heavily-loaded Exchange 2000 computer in a clustered environment. This problem occurs when one thread releases a logon object, and another thread tries to access that logon object at the same time.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information
Component: Information Store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name

10-Sep-2003 03:05  6.0.6506.0      3,915,776  Cdoex.dll 10-Sep-2003 03:00  6.0.6506.0        851,968  Davex.dll 10-Sep-2003 03:00  6.0.6506.0         53,248  Davexpc.dll 10-Sep-2003 02:56  6.0.6506.0        131,072  Drviis.dll 10-Sep-2003 02:57  6.0.6506.0        577,536  Dsaccess.dll 10-Sep-2003 02:07  6.0.6506.0        184,320  Dscmsg.dll 10-Sep-2003 02:07  6.0.6506.0        958,464  Emsmdb32.dll 10-Sep-2003 03:05  6.0.6506.0      3,575,808  Excdo.dll 10-Sep-2003 02:57  6.0.6506.0        262,144  Exmime.dll 10-Sep-2003 03:00  6.0.6506.0        143,360  Exodbesh.dll 10-Sep-2003 03:00  6.0.6506.0         57,344  Exodbpc.dll 10-Sep-2003 03:00  6.0.6506.0        200,704  Exodbprx.dll 10-Sep-2003 03:00  6.0.6506.0      2,174,976  Exoledb.dll 10-Sep-2003 02:54  6.0.6506.0         81,920  Exosal.dll 10-Sep-2003 03:00  6.0.6506.0        307,200  Exprox.dll 10-Sep-2003 02:10  6.0.6506.0        143,360  Exschema.exe 10-Sep-2003 03:01  6.0.6506.0        315,392  Exsmtp.dll 10-Sep-2003 02:12  6.0.6506.0        675,840  Exwform.dll 10-Sep-2003 02:57  6.0.6506.0         40,960  Jcb.dll 10-Sep-2003 01:47  6.0.6506.0         49,152  Mdbevent.dll 10-Sep-2003 02:04  6.0.6506.0      2,285,568  Mdbmsg.dll 10-Sep-2003 01:49  6.0.6506.0         32,768  Mdbrole.dll 10-Sep-2003 02:57  6.0.6506.0         24,576  Mdbtask.dll 10-Sep-2003 02:53  6.0.6506.0         94,208  Peexch50.dll 10-Sep-2003 02:54  6.0.6506.0        397,312  Phatcat.dll 10-Sep-2003 02:57  6.0.6506.0        528,384  Reapi.dll 10-Sep-2003 03:01  6.0.6506.0        311,296  Resvc.dll 11-Jul-2003 21:39  5.3.18.6            6,656  Spmsg.dll 10-Sep-2003 02:56  6.0.6506.0      4,657,152  Store.exe 10-Sep-2003 02:12  6.0.6506.0      3,735,552  Wmtemplates.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Additional query words: crash crashes

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB823449

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