Microsoft KB Archive/938765

= Error message when you try to upload an Office file to the Live Meeting 2005 console: &quot;The Universal File Support component for importing documents could not be installed&quot; =

Article ID: 938765

Article Last Modified on 11/12/2007

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APPLIES TO


 * Microsoft Office Live Meeting 2005

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SYMPTOMS
When you try to upload a Microsoft Office file to the Microsoft Office Live Meeting 2005 console, you receive an error message that resembles the following error message:

The Universal File Support component for importing documents could not be installed. Please contact administrator or Microsoft Live Meeting Support.



CAUSE
This issue can have either of the following causes.

Cause 1
The Print Spooler service that is required to install the Live Meeting 2005 component and to run the Live Meeting 2005 component may not be started on the computer.

Cause 2
One of the files that is used by the Live Meeting service may be damaged or may not be completely installed.



Workaround for Cause 1
To work around this issue, follow these steps:
 * 1) Click Start, click Run, type control admintools, and then click OK.
 * 2) Double-click Services, and then double-click Print Spooler in the list of services.
 * 3) If the Print Spooler service is not started, click Start, click Automatic in the Startup type list, click Apply, and then click OK. This will start the Print Spooler service every time that you restart the computer.
 * 4) After the Print Spooler service is started, rejoin the Live Meeting 2005 session. You can now upload an Office file to the Live Meeting 2005 console as expected.

Workaround for Cause 2
To work around this issue, follow these steps:  Click Start, click Run, type appwiz.cpl, and then click OK. In the Currently installed programs list, click Microsoft Office Live Meeting 2005, and then click Remove. Click Yes when you are prompted. Click Start, click Run, type control printers, and then click OK. Right-click Microsoft Office Live Meeting Document Writer, click Delete, and then click Yes when you are prompted.

Note You may also delete the Microsoft Office Document Image Writer driver if it is listed. To do this, right-click Microsoft Office Document Image Writer, click Delete, and then click Yes when you are prompted. Click Start, click Search, and then click Change preferences. Click Change files and folders search behavior, click '''Advanced - includes options to manually enter search criteria. Recommended for advanced users only, and then click OK'''.</li> Type Lmdimon.dll in the All or part of the file name box, and then click More advanced options.</li> Click to select the following check boxes, and then click Search: <ul> Search system folders</li> Search hidden files and folders</li> Search subfolders</li></ul> </li> In the search results, right-click Lmdimon.dll, and then click Rename.</li> Type Lmdimon.dll.old, and then press ENTER.</li> Click Yes when you receive the following message:

If you change a file name extension, the file may become unusable. Are you sure you want to change it?

</li> Join a Live Meeting 2005 session, and then follow the instructions to reinstall the Live Meeting 2005 console. You can now upload an Office file to the Live Meeting 2005 console as expected.</li></ol>

Additional query words: 1040, Modi, document writer, Microsoft Office document interface, upload, Lmdimon.dll

Keywords: kbexpertisebeginner kbtshoot KB938765

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