Microsoft KB Archive/268760

= Works Suite 2001: Picture It! Express Does Not Work After You Install Picture It! Publishing =

Article ID: 268760

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft Works Suite 2001 Standard Edition

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This article was previously published under Q268760



SYMPTOMS
When you attempt to upgrade to Microsoft Works Suite 2001 from Works Suite 2000, you may not be able to install Microsoft Picture It! Publishing.

When you do succeed in installing Picture It! Publishing, Picture It! Express does not start.



CAUSE
This behavior can occur if you install Picture It! Express as part of the Works 2000 Suite installation, and you then install Picture It! Publishing as part of the Works 2001 Suite installation.

Picture It! Express is not completely removed by the Works 2001 installation program.



RESOLUTION
To resolve this issue, follow these steps:  If you want to continue to use Picture It! Express, do not install Picture It! Publishing when you install Works Suite 2001; instead, follow the instructions of the Installation Wizard to not install a specific program. If you want to use Picture It! Publishing, remove Picture It! Express before you install Works Suite 2001.

To remove Picture It! Express, follow these steps:

 Insert Works Suite 2000 CD1. Click Start, and then click Run. In the Open box, type



where  is the letter of your CD-ROM drive. Click OK. On the Welcome back screen, click Remove.</li> Click '''Microsoft Picture It! Express'''.</li> When the warning message appears, click Continue.</li> Follow the instructions of the Setup Wizard to remove Picture It! Express.</li></ol> </li></ul>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Works Suite 2001.

Additional query words: w_works works2001

Keywords: kbbug kbinterop kbsetup kbpending KB268760

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