Microsoft KB Archive/251422

= OL2000: New Button Available for Clearing the Forms Cache =

Article ID: 251422

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q251422





SUMMARY
Microsoft Outlook 2000 SR-1/SR-1a includes a new button to clear the Outlook forms cache. This button can be used if you experience a problem when you open a custom Outlook form.

NOTE: This button is only available if you have installed Outlook in Corporate/Workgroup mode. For additional information about Outlook modes, click the article number below to view the article in the Microsoft Knowledge Base:

195479 OL2000: What Setup Option Should I Choose When I Install Outlook



MORE INFORMATION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

Once Outlook SR-1/SR-1a is installed, you can use the following steps to clear the Outlook forms cache:
 * 1) On the Tools menu, click Options, and then click the Other tab.
 * 2) Click Advanced Options.
 * 3) In the Advanced Options box, click Custom Forms.
 * 4) In the Custom Forms box, click Manage Forms.
 * 5) In the Forms Manager box, click Clear Cache.

The Clear Cache button does the following:
 * Destroys the current cache object in memory.
 * Deletes the current the Frmcache.dat file.
 * Deletes subdirectories containing any prior cached forms.
 * Creates a new cache (for default Outlook forms only).

