Microsoft KB Archive/937314

= You cannot log on to Communicator 2007 when the additional authentication dialog box appears =

Article ID: 937314

Article Last Modified on 7/25/2007

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APPLIES TO


 * Microsoft Office Communicator 2007

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SYMPTOMS
When you try to log on to Microsoft Office Communicator 2007 for the first time, you can see the presence information for all contacts. However, when the additional authentication dialog box appears, you cannot log on to Communicator 2007.

Note The additional authentication is required for Outlook integration.



CAUSE
This problem occurs when your mailbox has been moved from one server that is running Exchange Server to another Exchange server.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Click Start, click Run, type %USERPROFILE%\AppData\Local\Microsoft\Communicator\, and then click OK.
 * 2) Click the Galcontacts.db file.
 * 3) Press the DELETE key, and then click Yes.

Keywords: kbtshoot kbexpertiseinter kbprb KB937314

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