Microsoft KB Archive/261308

= Error Message: Stop 3B in Rasdd.dll =

PSS ID Number: 261308

Article Last Modified on 5/14/2003

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The information in this article applies to:


 * Microsoft Windows NT Workstation 4.0 SP4, when used with:
 * the hardware: DEC Alpha
 * Microsoft Windows NT Workstation 4.0 SP5, when used with:
 * the hardware: DEC Alpha
 * Microsoft Windows NT Workstation 4.0 SP6, when used with:
 * the hardware: DEC Alpha
 * Microsoft Windows NT Workstation 4.0 SP6a, when used with:
 * the hardware: DEC Alpha
 * Microsoft Windows NT Server 4.0 SP4, when used with:
 * the hardware: DEC Alpha
 * Microsoft Windows NT Server 4.0 SP5, when used with:
 * the hardware: DEC Alpha
 * Microsoft Windows NT Server 4.0 SP6, when used with:
 * the hardware: DEC Alpha
 * Microsoft Windows NT Server 4.0 SP6a, when used with:
 * the hardware: DEC Alpha

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This article was previously published under Q261308



SYMPTOMS
NOTE: This problem is specific to Japanese Windows NT 4.0 for the Alpha platform.

When you attempt to print a document that uses a font that is not installed on the computer, the computer may display a &quot;Stop 3B in Rasdd.dll&quot; error message and then stop responding (hang).



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix should have the following file attributes or later:   Date      Time    Size     File name  Platform --  05/01/00  02:43p  505,168  Rasdd.dll  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbQFE KB261308

Technology: kbHWDecAlpha kbWinNT400search kbWinNTS400search kbWinNTS400sp4 kbWinNTS400sp5 kbWinNTS400sp6 kbWinNTsearch kbWinNTSsearch kbWinNTW400search kbWinNTW400sp4 kbWinNTW400sp5 kbWinNTW400sp6 kbWinNTW400SP6a kbWinNTWsearch

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