Microsoft KB Archive/886844

= You cannot shut down or restart Windows XP Media Center Edition 2005 when multiple users are logged on =

Article ID: 886844

Article Last Modified on 8/3/2005

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2005

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SYMPTOMS
You cannot shut down or restart Microsoft Windows XP Media Center Edition 2005 from inside the program when multiple users are logged on to the Media Center computer. This behavior occurs only when Media Center is running in full-screen mode and Windowed mode.



CAUSE
This behavior occurs because you cannot see a warning message that you are prompted with in this scenario. This warning message is hidden behind the Media Center window when Media Center is running in full-screen mode and Windowed mode.

If you have Fast User Switching enabled in Windows XP, and multiple users are logged on, you are prompted with the following warning message when you try to either shut down or restart the computer:

Other people are logged on to this computer. Shutting down Windows might cause then to lose data.

Do you want to continue shutting down?

Windows will not restart or shut down until you click Yes in response to this warning message. However, because this message is hidden, you do not respond.



WORKAROUND
To work around this behavior, quit Media Center, and then make sure that all users have saved their data and logged off before you shut down or restart the computer.



Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

Additional query words: DirectX Exclusive Mode

Keywords: kberrmsg kbtshoot KB886844

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