Microsoft KB Archive/814465

= XADM: Information Store Service Quits Unexpectedly During Low-Memory Conditions on the Server =

Article ID: 814465

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
In either of the following scenarios, the Information Store service in Exchange 2000 may unexpectedly quit:
 * The server experiences a low-memory condition, and Exchange 2000 receives messages that contain large attachments.
 * You perform a mailbox migration operation from one organization to another organization, and during this migration one or more users are removed from the source organization.



CAUSE
This problem occurs if the store!GHLIST::RemoveAll function is called and tries to access an empty object. In this scenario, the information store stops responding (crashes). This problem may occur if the security identifier (SID) cache expires during a mailbox migration operation, or if the information store runs low on memory while an array of objects is initialized. For example, the information store may not be able to allocate memory when it tries to open a message that contains an attachment.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  05-Jun-2003  23:13  6.0.6473.0      3,915,776  Cdoex.dll 05-Jun-2003 23:08  6.0.6473.0        827,392  Davex.dll 06-Jun-2003 01:08  6.0.6473.0        577,536  Dsaccess.dll 05-Jun-2003 21:06  6.0.6473.0        184,320  Dscmsg.dll 05-Jun-2003 23:13  6.0.6473.0      3,575,808  Excdo.dll 06-Jun-2003 01:08  6.0.6473.0        258,048  Exmime.dll 05-Jun-2003 23:08  6.0.6473.0      2,138,112  Exoledb.dll 06-Jun-2003 01:06  6.0.6473.0         81,920  Exosal.dll 05-Jun-2003 23:08  6.0.6473.0        307,200  Exprox.dll 06-Jun-2003 22:11  6.0.6473.0        524,288  Madfb.dll 05-Jun-2003 23:25  6.0.6473.0         49,152  Mdbevent.dll 06-Jun-2003 01:04  6.0.6473.0      2,285,568  Mdbmsg.dll 05-Jun-2003 23:26  6.0.6473.0         32,768  Mdbrole.dll 06-Jun-2003 01:08  6.0.6473.0         24,576  Mdbtask.dll 06-Jun-2003 01:07  6.0.6473.0      4,648,960  Store.ex  Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB814465

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