Microsoft KB Archive/255888

= XFOR: Migration from MS Mail to Exchange Server Does Not Work with Event ID 7044 Error Message =

Article ID: 255888

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Mail for PC Networks 3.2
 * Microsoft Mail for PC Networks 3.2a
 * Microsoft Mail for PC Networks 3.5

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This article was previously published under Q255888



SYMPTOMS
When you attempt to migrate more than one user from a Microsoft Mail (MS Mail) postoffice to an Exchange Server 5.0 or 5.5 computer, the e-mail messages may not be migrated and the following event ID 7044 error message may be logged in the Application event log:

Event ID: 7044

Source: MSExchangeMig

Type: Error

Category: None

Description: Internal failure communicating with MAPI Spooler. Account %1. Return code 80004005.

The user accounts and mailboxes are created in Exchange Server, but the e-mail itself is not migrated. If you migrate one user at a time, migration works.



CAUSE
This issue can occur if you are logged on as a user that has Service Account Administrator permissions in Exchange Server.



RESOLUTION
To resolve this issue, log on as a user that has the Permissions Administrator role selected in Exchange Server at the organization, site, and configuration levels to perform a migration of more than one user at a time.

If a user with these permissions does not exist, either use an existing Microsoft Windows NT account or create a new Windows NT account and add the correct permissions:
 * 1) In the Exchange Server Administrator program, click the Organization object, and then click the Permissions tab.
 * 2) Click Add, and then add the user to the Windows NT accounts with permissions.
 * 3) Click the user, and then click Permissions Admin in the Roles list.
 * 4) Perform the preceding steps for the Site and Configuration objects.

If you log on as a user that has the Permissions Administrator role selected at the organization, site, and configuration levels, you can migrate multiple users from MS Mail to Exchange Server at one time.

Keywords: kbprb KB255888

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