Microsoft KB Archive/261519

= HP Scanner Test Causes &quot;Test Failed&quot; Error Message =

Article ID: 261519

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q261519



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you attempt to test a Hewlett-Packard (HP) scanner on a Microsoft Windows Millennium Edition (Me)-based computer by clicking Test on the Troubleshooting tab, the troubleshooter may not acknowledge that Test has been clicked, in which case you receive an error message stating that the test has failed.



CAUSE
This behavior can occur because a Windows process polls the scanner at the same time that the HP testing process attempts to access it. As a result, the HP process may not be successfully completed.



MORE INFORMATION
Despite the failure message from the HP Troubleshooter, the required program starts, and you are able to continue to test the scanner.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWSCSI

Keywords: kb3rdparty kbprb KB261519

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