Microsoft KB Archive/198015

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The information in this article applies to:


 * Microsoft Exchange Server, version 5.0

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SYMPTOMS
When you try to add a user to a distribution list (DL), the population of the dialog box for selecting the DL is slow. This can be observed by going through the following steps:


 * 1) Get properties on a mailbox.
 * 2) Click on the Distribution List tab.
 * 3) Click the modify button.
 * 4) Select the container that has the Distribution Lists.

At this point, the Exchange Server Administrator program will take a few minutes to display the distribution lists in the selected container.

CAUSE
When the Exchange Server Administrator program submits the query to the Exchange Directory to get the requested objects to display, flags are set that causes the Directory Service to take a code path where the search is non-indexed. The non-indexed search is much slower, which causes the population of the dialog box to be slow.

RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

"http://support.microsoft.com/support/supportnet/default.asp" The English version of this fix should have the following file attributes or later:

"Component: Information Store" File Name   Version Admin.exe   5.0.1461.78 Madmsg.dll  5.0.1461.78

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

"Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support"

STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.

Additional query words: usage delay admin DL

Keywords         : Version          : WinNT:5.0 Platform         : winnt Issue type       : kbbug Last Reviewed: May 11, 1999