Microsoft KB Archive/311400

= Problem with the Keyboard in a Remote Control Session =

Article ID: 311400

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q311400



SYMPTOMS
When you are using the keyboard in a Systems Management Server (SMS) remote control session, the client's keyboard may become stuck, and may not respond when you press keys. If you go to the remotely-controlled computer, pressing certain keys in the remote control session may create unexpected results. For example, when you press the apostrophe (') key, you may receive the following result:

'7777777777777777777777777777->



CAUSE
This problem may occur if the Administrator console is running a 101-key keyboard and the remote control client is running a 106-key keyboard (Japanese).



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size   File name        Platform ---

02-Mar-2001 03:20  4.0.1493.3276     10,448  Kbstuff5.sys        Alpha 02-Mar-2001 03:20  2.0.92.9       1,681,800  Remctrl.exe         Alpha 02-Mar-2001 03:20                        67  Compverremctrl.ini  Alpha

21-Oct-2000 06:52  2.0.1493.3000     10,176  Idisw2km.dll        Intel 21-Oct-2000 06:52  2.0.1493.3000      2,704  Idisw2km.sys        Intel 02-Mar-2001 03:20  4.0.1493.3276      7,744  Kbstuff5.sys        Intel 02-Mar-2001 03:20  2.0.92.9       1,368,421  Remctrl.exe         Intel



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

Additional query words: prodsms single quote

Keywords: kbhotfixserver kbqfe kbsms200presp5fix kbhardware kbbug kbenv kbfix kbsms200presp4fix kbui KB311400

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