Microsoft KB Archive/830867

= &quot;Access denied” error message when you run a program that uses remote procedure calls in Windows 2000 =

Article ID: 830867

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you run a program that uses remote procedure calls (RPCs), you may receive an “access denied” error message or experience similar issues. For example, when you use Microsoft Outlook to access e-mail on a Microsoft Exchange server, you may be prompted for your user name and password, even though you are already authenticated on the domain.



CAUSE
This problem occurs because of a regression that was introduced in the update that is described in the following Microsoft Knowledge Base article:

824226 LSASS may cause an access violation during an LDAP search

The hotfix that is described in Knowledge Base article 824226 may cause authentication compatibility issues with other computers that are using a different version of the Msv1_0.dll file.



Update information
The MS04-011 security update that is described in Microsoft Knowledge Base article 835732 resolves this issue. For additional information about the MS04-011 security update, click the following article number to view the article in the Microsoft Knowledge Base:

835732 MS04-011: Security Update for Microsoft Windows

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. To verify that the version of the Msv1_0.dll file is the version that is experiencing the problem, follow these steps:  Click Start, click Run, type explorer, and then click OK. Locate the Msv1_0.dll file in the following folder, where  is the hard disk that Windows is installed on and where   is the folder that Windows is installed in:



 Right-click msv1_0.dll, click Properties, and then click the Version tab. The version that triggers this problem is later than version 5.0.2195.6772 but earlier than version 5.0.2195.6866.

Prerequisites
Windows 2000 Server Service Pack 3.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces the hotfix that is described in Knowledge Base article 824226.

File information
Note The following hotfix file information represents the Windows 2000 contents of the security update that is described in Knowledge Base article 835732. If you have already installed that security update, you do not have to separately install the following hotfix. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version           Size     File name      Folder --- 24-Mar-2004 02:17  5.0.2195.6876     388,368  Advapi32.dll 24-Mar-2004 02:17  5.0.2195.6824      42,256  Basesrv.dll 24-Mar-2004 02:17  5.0.2195.6866      69,904  Browser.dll 24-Mar-2004 02:17  5.0.2195.6901     394,512  Callcont.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 24-Mar-2004 02:17  5.131.2195.6824   543,504  Crypt32.dll 24-Mar-2004 02:17  5.131.2195.6824    61,200  Cryptnet.dll 24-Mar-2004 02:17  5.0.2195.6868      76,048  Cryptsvc.dll 24-Mar-2004 02:17  5.0.2195.6824     134,928  Dnsapi.dll 24-Mar-2004 02:17  5.0.2195.6876      92,432  Dnsrslvr.dll 24-Mar-2004 02:17  5.0.2195.6883      47,888  Eventlog.dll 24-Mar-2004 02:17  5.0.2195.6898     242,448  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6901     255,248  H323.tsp 24-Mar-2004 00:46                        502  Hfsecper.inf 17-Mar-2004 21:50                        502  Hfsecupd.inf 24-Mar-2004 02:17  5.0.2195.6902     442,640  Ipnathlp.dll 24-Mar-2004 02:17  5.0.2195.6890     143,632  Kdcsvc.dll 11-Mar-2004 02:37  5.0.2195.6903     210,192  Kerberos.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 21-Sep-2003 00:32  5.0.2195.6824      71,888  Ksecdd.sys 11-Mar-2004 02:37  5.0.2195.6902     520,976  Lsasrv.dll 25-Feb-2004 23:59  5.0.2195.6902      33,552  Lsass.exe 24-Mar-2004 02:17  5.0.2195.6898      37,136  Mf3216.dll 10-Feb-2004 19:47  5.0.2195.6897      30,160  Mountmgr.sys 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 24-Mar-2004 02:17  5.0.2195.6905      53,520  Msasn1.dll 24-Mar-2004 02:17  5.0.2195.6895     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6901     249,616  Mst120.dll 11-Mar-2004 02:37  5.0.2195.6897     123,152  Msv1_0.dll 24-Mar-2004 02:17  5.0.2195.6897     312,592  Netapi32.dll 24-Mar-2004 02:17  5.0.2195.6891     371,472  Netlogon.dll 24-Mar-2004 02:17  5.0.2195.6901      62,224  Nmcom.dll 24-Mar-2004 02:17  5.0.2195.6899     497,936  Ntdll.dll 24-Mar-2004 02:17  5.0.2195.6896   1,028,880  Ntdsa.dll 25-Feb-2004 23:55  5.0.2195.6902   1,699,904  Ntkrnlmp.exe 25-Feb-2004 23:55  5.0.2195.6902   1,699,264  Ntkrnlpa.exe 25-Feb-2004 23:55  5.0.2195.6902   1,720,064  Ntkrpamp.exe 11-Mar-2004 02:37  5.0.2195.6902   1,726,032  Ntoskrnl.exe 24-Mar-2004 02:17  5.0.2195.6824     115,984  Psbase.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 24-Mar-2004 02:17  5.0.2195.6897      49,936  Samlib.dll 24-Mar-2004 02:17  5.0.2195.6897     388,368  Samsrv.dll 24-Mar-2004 02:17  5.0.2195.6893     111,376  Scecli.dll 24-Mar-2004 02:17  5.0.2195.6903     253,200  Scesrv.dll 11-Mar-2004 02:37  5.1.2195.6899     143,120  Schannel.dll 19-Jun-2003 20:05  5.0.2195.6707      17,168  Seclogon.dll 24-Mar-2004 02:17  5.0.2195.6894     971,536  Sfcfiles.dll 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll 24-Mar-2004 02:17  1.0.0.4            27,920  Umandlg.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 24-Mar-2004 02:17  5.0.2195.6824      50,960  W32time.dll 21-Sep-2003 00:32  5.0.2195.6824      57,104  W32tm.exe 11-Mar-2004 02:37  5.0.2195.6897   1,720,368  Win32k.sys 12-Dec-2003 21:38  5.1.2600.1327     311,296  Winhttp.dll 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 25-Sep-2003 18:08  5.0.2195.6826     243,984  Winsrv.dll 24-Mar-2004 02:17  5.131.2195.6824   167,184  Wintrust.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll  Uniproc 24-Mar-2004 02:17  5.0.2195.6899     497,936  Ntdll.dll     Uniproc 11-Mar-2004 02:37  5.0.2195.6897   1,720,368  Win32k.sys    Uniproc 25-Sep-2003 18:08  5.0.2195.6826     243,984  Winsrv.dll    Uniproc



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe KB830867

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