Microsoft KB Archive/873375

= An event ID 10010 error message may be logged many times in the event log of your Windows Server 2003-based computer that is running Terminal Services =

Article ID: 873375

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
Either of the following error messages may be logged many times in the event log of your Microsoft Windows Server 2003-based computer that is running Terminal Services.

The following event ID error message may be logged in the event log if the Citrix MetaFrame program is installed on your terminal server: Event Type: Error

Event Source: DCOM

Event Category: None

Event ID: 10010

Description: The server 601ac3dc-786a-4eb0-bf40-ee3521e70bfb did not register with DCOM within the required timeout.

The following event ID error message may be logged in the event log if the Network Crawler program is installed on your terminal server: Event Type: Error

Event Source: DCOM

Event Category: None

Event ID: 10010

Description: The server Network Crawler did not register with DCOM within the required timeout.



CAUSE
This problem occurs because the Windows Explorer operating system shell is not running on the terminal server. When a Component Object Model (COM) object tries to register, it posts a registration message to the Windows Explorer shell. Because the Windows Explorer shell is not running, the registration message times out. Subsequently, the COM component logs the event ID error message on the terminal server.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions
Date        Time   Version            Size    File name     Platform - 11-Aug-2004 17:03  6.0.3790.198    8,171,008  Shell32.dll   x86

Windows Server 2003 64-bit edition
Date        Time   Version            Size    File name     Platform - 11-Aug-2004 17:05  6.0.3790.198   12,960,768  Shell32.dll   IA-64 11-Aug-2004 17:03  6.0.3790.198    8,171,008  Wshell32.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB873375

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