Microsoft KB Archive/139780

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General Protection Fault in Module KRNL386.EXE

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Q139780

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
 * Microsoft Windows versions 3.1, 3.11
 * Microsoft Windows for Workgroups version 3.11

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SYMPTOMS
When you choose Print To File in Word, you will get a general protection fault (GP fault) error in module KRNL386.EXE. This error occurs when you print to one of the following printers using the Hewlett-Packard (HP) HPPCL5E.DRV printer driver version 31.V1.30:

HP LaserJet 4 Plus/4M Plus

HP LaserJet 4/4M

HP LaserJet 4L

HP LaserJet 4ML

HP LaserJet 4P/4MP

HP LaserJet 4Si/4Si MX

STATUS
Microsoft has confirmed this to be a problem in the HP printer driver HPPCL5E.DRV version 31.v1.30. This problem was corrected in the HPPCL5E.DRV printer driver versions 31.V1.35 and 31.V1.50.

RESOLUTION
Update your printer driver.

Additional query words: 6.0 word6 print gpf krnl386.exe file hp error hppcl5e.drv general protection fault gp winword

Keywords : kbprint

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