Microsoft KB Archive/217584

= OFF97: "Failed To Unregister .SRG File" Error When Uninstalling Office =

Article ID: 217584

Article Last Modified on 11/22/2000

-

APPLIES TO


 * Microsoft Office 97 Standard Edition

-



This article was previously published under Q217584



SYMPTOMS
When you run the Office 97 setup program to remove Office 97, you may receive the following error:

Failed to unregister .SRG file

NOTE: This message may be repeated more than one time.



CAUSE
This behavior will occur when you do the following:


 * 1) Install Office 97.
 * 2) Install Office 2000 without removing Office 97.
 * 3) You then remove some or all of Office 97 at a later time.



RESOLUTION
Click OK to each of the messages, Setup will continue and finish correctly. Office 2000 will run correctly.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF2000

Keywords: kberrmsg kbbug kbpending KB217584

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.