Microsoft KB Archive/299680

= Error 0x80040102 occurs when you try to mount a store =

Article ID: 299680

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q299680



SYMPTOMS
After you create a new mailbox store in Exchange System Manager, the new store fails to mount and the following event ID message is logged in the Application event log:

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9519

Computer:

Description:

Error 0x80040102 starting database &quot; \ &quot; on the Microsoft Exchange Information Store.

Only new stores do not mount; existing stores mount.

Note This event ID may also be logged when you try to mount mailbox stores after you install Exchange 2000 by using the /disasterrecovery switch on a rebuilt server.



CAUSE
This issue can occur because the computer account for the Exchange 2000 computer does not have Full Control permissions on the server object.



RESOLUTION
To resolve this issue, use Exchange System Manager to give Full Control permissions to the computer account:  In Exchange System Manager, click to expand to the server object. Open the properties of the server object, and then click the Security tab. Click Add, add the computer account for the Exchange Server computer, click OK, and then OK to close the properties. NOTE: If you cannot locate the computer account, it may have been deleted. In this case, you must create a new computer account. For additional information about how to create a new computer account, click the following article number to view the article in the Microsoft Knowledge Base:

297295 The computer account for Exchange Server is absent

 Mount the new store. You do not have to restart services.

Additional query words: exch2kp2w XADM

Keywords: kberrmsg kbprb KB299680

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