Microsoft KB Archive/231773

= OL2000: Error Connecting to Erols Internet Services =

Article ID: 231773

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q231773





SYMPTOMS
When you attempt to establish a connection to Erols Internet Services, you receive the following error message:

Unable to establish dial-up network connection. Please go to 'Dial-Up Networking' and make sure your connections are configured property.

Error 691: Access denied because username and/or password is invalid on the domain.



CAUSE
You typed your password using the wrong case. The password is case-sensitive.



RESOLUTION
Retype your password using the correct combination of uppercase and lowercase characters.



MORE INFORMATION
You can contact Erols Internet Services Technical Support by calling:

1 (888) EROL-NET

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: OL2K err msg

Keywords: kbprb KB231773

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