Microsoft KB Archive/124663

= WD6X: Word Quits When Printing to Color StyleWriter 2400 =

Article ID: 124663

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Word 6.0 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 6.01 for Macintosh

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This article was previously published under Q124663



SYMPTOMS
Printing in Word from a 63x-series Macintosh (both Quadras and Performas) to a Color StyleWriter 2400 or Color StyleWriter 2200 printer may cause Word to unexpectedly quit or the following error may occur:

Error in the "Color StyleWriter 2400". Please check the connections, then try printing again.

This seems to be a problem only with this particular printer driver and with this computer series.



CAUSE
This problem is caused by a memory conflict between the driver and Word that manifests itself as a crash on the 63x-series machines.



STATUS
This problem has been confirmed to be a problem with the Color StyleWriter driver (version 1.6 and 1.6.2) and has been reported to Apple.



WORKAROUND
Method 1:

This problem does not seem to occur if the printer is set to the Communications (Modem) port instead of the Printer port. To print to the Color StyleWriter printer through the communications port:


 * 1) Remove the cable for the Color StyleWriter printer from the Printer port and plug it into the communications (modem) port.
 * 2) In the Chooser, select the Color StyleWriter 2200 or 2400 driver and set it to the Communications (Modem) port. Close the Chooser.
 * 3) Start Word and print a document.

NOTE: If you have a modem attached to the computer and your communications software packages allow you to reconfigure the software so that it will use the printer port, attach the modem's cable to the printer port and reconfigure the communications software to use that port instead of the communication port.

Method 2:

If the above method does not work, it may be necessary to change a setting in the Cache Switch control panel on your machine. In doing this, it will slow down the operation of the machine somewhat, but it should print correctly from Word. To do this, follow these steps:


 * 1) From the Apple menu, choose Control Panels.
 * 2) Double-click the Cache Switch control panel.
 * 3) Select the More Compatible check box.
 * 4) Restart the machine and try printing again from Word.

NOTE: The Cache Switch is not installed by default under System 7.1 or 7.5. If you want the Cache Switch installed you may need to add it with a custom System Install.

Method 3:

A final alternative is to increase the memory allocated to the Print Monitor.


 * 1) Open the Extensions Folder in the System Folder and select the Print Monitor extension.
 * 2) From the File menu choose Get Info.
 * 3) In the Memory Requirements box increase the Minimum Size to 3000K. In addition, increase the Preferred Size to 3000K.

NOTE: Using the Stylewriter printer driver version 2.1.1 or later solves some but not all of these symptoms.



MORE INFORMATION
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 636 636CD 630 630CD 637 637CD 638 638CD SW Style Writer hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes bomb

Keywords: kbprint kbprb KB124663

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