Microsoft KB Archive/886796

= Users cannot synchronize Outlook 2000 or Outlook 2002 offline folders with Exchange 2000 Server =

Article ID: 886796

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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SYMPTOMS
When a user tries to synchronize Microsoft Outlook 2000 or Microsoft Outlook 2002 offline folders with Microsoft Exchange 2000 Server, the offline folders do not synchronize.

Additionally, there is an e-mail message in the Deleted Items folder. The body of the e-mail message contains errors that are similar to the following errors:

Synchronizing Hierarchy

Terminated in error

[80070057-501-80070057-733]

The client operation failed.

Microsoft Exchange Server Information Store



Hotfix information
You must apply the hotfix on Exchange 2000 Server.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required to install the hotfix.

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version         Size       File name -  16-Jul-2005  06:42  6.0.6617.79     2,342,912  Mdbmsg.dll 18-Jul-2005 22:34  6.0.6617.79     4,710,400  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OL2000 Ol2002

Keywords: kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug kbpubtypekc KB886796

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