Microsoft KB Archive/270887

= XCLN: Unable to Log On When Using a Multiple-Provider Instant Messaging Client =

Article ID: 270887

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q270887





SUMMARY
The Instant Messaging client can log on to multiple providers (currently these providers are Exchange 2000 Server Instant Messaging and the MSN Messenger Service). If the Instant Messaging client cannot successfully log on to the provider that is designated as the first service to connect to, the Instant Messaging client does not log on to the secondary service.



MORE INFORMATION
To log on to one of the two working services, simply change the connection order setting in the Instant Messaging client:
 * 1) In the Instant Messaging client, click Accounts on the Tools menu.
 * 2) Under Connect to this service first, click the provider that you want the Instant Messaging client to connect to first.

NOTE: Click the Accounts tab to define the MSN Messenger Service provider logon credentials.

Keywords: kbinfo kbnofix KB270887

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