Microsoft KB Archive/188072

= Unable to Install Online Service from the Desktop in Windows 98 =

Article ID: 188072

Article Last Modified on 8/8/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q188072



SYMPTOMS
When you attempt to use any of the Setup programs located in the Online Services folder on the desktop, you may receive the following error message:

The item ' ' that this shortcut refers to has been changed or moved. The nearest match, based on size, date, and type, is: ' '. Do you want this shortcut to point to this item?



CAUSE
This behavior can occur if the Setup files for the online service that you want to use do not exist on your computer.



RESOLUTION
To resolve this problem, use the following steps:


 * 1) Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.
 * 2) On the Windows Setup tab, if the Online Services check box is selected, click the Online Services check box to clear it, and then click Apply. If the Online Services check box is not selected, skip to step 3.
 * 3) On the Windows Setup tab, click the Online Services check box to select it, and then click Apply.
 * 4) Insert the Windows 98 CD-ROM into the CD-ROM drive when you are prompted to do so, click OK, and then click OK.
 * 5) Double-click the Setup program for the online service you want to use in the Online Services folder on your desktop, and then follow the instructions on your screen.

Additional query words: america online aol at&t worldnet service compuserve prodigy internet

Keywords: kbprb kbsetup kbtool win98 KB188072

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