Microsoft KB Archive/225012

= OL97: Outlook Error for Migrated Schedule+ Resource Account =

Article ID: Q225012

The information in this article applies to:


 * Microsoft Outlook 97

SYMPTOMS
When you attempt to set up a meeting request using a resource account that has been migrated from Microsoft Schedule+ to Outlook, as described in article Q181988, the following error message is displayed

Unable to directly book the resource. This resource does not allow direct booking for recurring appointments. Would you like to  send a meeting request to the resource instead? If not, you may want to  remove the resource from the attendee list. where is the name of the resource account. After clicking Yes, the meeting request for is booked as expected.

CAUSE
The MAPI property PR_SCHDINFO_RESOURCE_TYPE is set to 1 for a Schedule+ resource account. Even after migrating this account the property value remains intact which causes Outlook to treat this account as Schedule+ account, reporting an erroneous message.

RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp The English version of this fix should have the following file attributes or later:

File name        Version --  Outllib.dll       8.5:6323.0

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.

Additional query words: 97

Keywords         : kbdta Version          : WINDOWS:97 Platform         : WINDOWS Issue type       : kbbug Solution Type    : kbfix