Microsoft KB Archive/932463

= A mapped network drive appears to be disconnected after you install or upgrade to Symantec AntiVirus 10.0 or to Symantec Client Security 3.0 on a Windows Server 2003-based computer or on a Windows XP-based computer =

Article ID: 932463

Article Last Modified on 4/4/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
After you install or upgrade to Symantec AntiVirus 10.0 or to Symantec Client Security 3.0 on a Microsoft Windows Server 2003-based computer or on a Microsoft Windows XP-based computer, you receive the following message for a mapped network drive in Windows Explorer:

Disconnected Network Drive

However, you can still access the contents of the mapped drive. Additionally, when you try to remove the mapped drive in Windows Explorer, you receive the following error message:

The network connection could not be found.



CAUSE
This problem occurs because of an issue in Symantec AntiVirus 10.0 and in Symantec Client Security 3.0. For more information about this problem, visit the following Symantec support Web site:

http://service1.symantec.com/SUPPORT/ent-security.nsf/2a6ffa53dba03160882571260042c5a6/f45ceefbf4e6d7bc88257019006dfaef?OpenDocument



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To remove the incorrectly labeled mapped drive, follow these steps:  Click Start, point to Run, type regedit, and then click OK. In Registry Editor, locate the following registry subkey:

 Right-click the mapped drive that you want to remove. For example, right-click ## # , and then click Delete.

Note Replace the  placeholder with the name of the server that hosts the mapped network drive. Replace the  placeholder with the name of the mapped network drive.



MORE INFORMATION
For more information about similar problems on Windows-based computers, click the following article number to view the article in the Microsoft Knowledge Base:

923360 You may experience various problems when you work with files over the network on a Windows Server 2003-based or Windows 2000 Server-based computer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbtshoot kb3rdpartysoftware kbexpertiseinter kbprb KB932463

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