Microsoft KB Archive/903935

= After you register an event sink on a mailbox store, the Microsoft Exchange Information Store service does not start in Exchange Server 2003 =

Article ID: 903935

Article Last Modified on 7/24/2007

-

APPLIES TO

 Microsoft Exchange Server 2003 Enterprise Edition Microsoft Exchange Server 2003 Standard Edition, when used with:  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard Edition (32-bit x86) 

-





SYMPTOMS
Consider the following scenario. In Microsoft Exchange Server 2003, you register an event sink on a mailbox store. After you have registered the event sink, the Microsoft Exchange Information Store service (Store.exe) stops responding if either of the following events occurs:
 * You restart the Microsoft Exchange Information Store service.
 * The Microsoft Exchange Information Store service automatically starts after a restart of the Exchange Server 2003 server.

Additionally, you experience the following symptoms:   An event that is similar to the following is logged in the Application log: Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Date: Date

Time: Time

User: N/A

Computer: Computer_Name

Description: Faulting application STORE.EXE, version Version_Number, faulting module EXOLEDB.DLL, version Version_Number, fault address 0x0002145b. For more information, see Help and Support Center at http://support.microsoft.com. </li> When you try to manually start the Microsoft Exchange Information Store service, you receive an error message that is similar to the following error message:

System error has Occurred.

The process terminated unexpectedly.

</li></ul>

<div class="cause_section">

CAUSE
This problem occurs if the Criteria field in the event sink has a value of Null. For more information about the Criteria field, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn2.microsoft.com/en-us/library/ms878503.aspx

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Windows Server 2003 Service Pack 1 (SP1) before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You do not have to restart the computer after you install the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
<pre class="fixed_text">  Date         Time   Version            Size    File name ---  23-Aug-2005  22:39                        186  Blank.htm 04-May-2005 01:47                      1,226  Ctrl_calendar.css 23-Aug-2005 22:39                      8,454  Ctrl_calendar.htc 23-Aug-2005 22:39                     39,417  Ctrl_calendar.js   23-Aug-2005  22:39                      5,411  Ctrl_calendarview.css 23-Aug-2005 22:39                     12,910  Ctrl_calendarview.htc 23-Aug-2005 22:39                     94,481  Ctrl_calendarview.js   04-May-2005  01:47                        699  Ctrl_calendarviewprn.css 14-Dec-2004 20:57                     12,985  Ctrl_calviewdaily.xsl 10-Jun-2005 03:13                     12,374  Ctrl_calviewmonthly.xsl 14-Dec-2004 20:57                      8,425  Ctrl_calviewweekly.xsl 23-Aug-2005 22:39                        986  Ctrl_ctxtmenu.htc 23-Aug-2005 22:39                      6,281  Ctrl_ctxtmenu.js   23-Aug-2005  22:39                      3,565  Ctrl_datepicker.htc 23-Aug-2005 22:39                     44,298  Ctrl_datepicker.js   23-Aug-2005  22:39                      6,575  Ctrl_formatbar.htc 23-Aug-2005 22:39                     23,361  Ctrl_formatbar.js   23-Aug-2005  22:39                      2,187  Ctrl_freebusy.css 23-Aug-2005 22:39                      1,349  Ctrl_freebusy.htc 23-Aug-2005 22:39                     41,870  Ctrl_freebusy.js   23-Aug-2005  22:39                      3,068  Ctrl_message.htc 23-Aug-2005 22:39                     20,351  Ctrl_message.js   23-Aug-2005  22:39                      6,636  Ctrl_mimeformatbar.htc 04-May-2005 01:47                     14,160  Ctrl_mimeformatbar.js   23-Aug-2005  22:40                      1,352  Ctrl_notify.htc 04-May-2005 01:47                        675  Ctrl_notify.js   04-May-2005  01:47                      7,383  Ctrl_poll.js   23-Aug-2005  22:40                      1,351  Ctrl_reminder.htc 23-Aug-2005 22:39                     11,235  Ctrl_reminder.js   23-Aug-2005  22:40                        864  Ctrl_tabpages.htc 23-Aug-2005 22:39                      2,319  Ctrl_tabpages.js   23-Aug-2005  22:40                      2,736  Ctrl_tree.htc 23-Aug-2005 22:39                     35,047  Ctrl_tree.js   23-Aug-2005  22:40                      2,470  Ctrl_tree_pf.htc 23-Aug-2005 22:39                     33,891  Ctrl_tree_pf.js   14-Dec-2004  20:57                      1,909  Ctrl_tree_pf.xsl 23-Aug-2005 22:40                      3,115  Ctrl_view.htc 23-Aug-2005 22:39                     98,036  Ctrl_view.js   10-Jun-2005  03:13                     42,533  Ctrl_view.xsl 23-Aug-2005 23:29  6.5.7233.44     1,086,464  Davex.dll 23-Aug-2005 22:39                      7,874  Dlg_anr.js   04-May-2005  01:47                      8,520  Dlg_editname.js   23-Aug-2005  22:39                     27,738  Dlg_editrule.js   23-Aug-2005  22:39                      5,979  Dlg_editsignature.js   23-Aug-2005  22:39                     23,957  Dlg_gal.js   04-May-2005  01:47                      7,239  Dlg_gallookup.js   23-Aug-2005  22:39                      9,848  Dlg_junk.js   23-Aug-2005  22:39                      6,191  Dlg_movecopy.js   23-Aug-2005  22:39                      3,752  Dlg_newfolder.js   23-Aug-2005  22:39                     22,618  Dlg_options.js   04-May-2005  01:47                     23,775  Dlg_recurrence.js   23-Aug-2005  22:39                     37,119  Dlg_reminder.js   23-Aug-2005  22:39                     11,625  Dlg_rules.js   23-Aug-2005  22:39                     19,547  Dlg_spell.js   04-May-2005  01:47                     27,586  Dlg_taskrecurrence.js   04-May-2005  01:47                     11,856  Dl_appointment.js   04-May-2005  01:47                      9,381  Dl_composeapptrecurr.js   23-Aug-2005  22:39                      5,117  Dl_composecommon.js   04-May-2005  01:47                     17,561  Dl_composetaskrecurr.js   23-Aug-2005  22:39                      8,180  Dl_contact.js   04-May-2005  01:47                      5,208  Dl_folderview.js   23-Aug-2005  22:39                      5,040  Dl_junk.js   23-Aug-2005  22:39                      9,340  Dl_misc.js   23-Aug-2005  22:39                      6,917  Dl_options.js   23-Aug-2005  22:39                     19,638  Dl_task.js   23-Aug-2005  22:39                      5,508  Frm_attach.js   23-Aug-2005  22:39                     37,810  Frm_composeappt.js   23-Aug-2005  22:39                     17,279  Frm_composecdl.js   23-Aug-2005  22:39                     35,874  Frm_composecontact.js   23-Aug-2005  22:39                     18,885  Frm_composenote.js   23-Aug-2005  22:39                     13,265  Frm_composepost.js   23-Aug-2005  22:39                     41,156  Frm_composetask.js   23-Aug-2005  10:09                      8,018  Frm_forwardmeeting.js   04-May-2005  01:47                        696  Frm_logoff.js   23-Aug-2005  22:39                     34,114  Frm_mimecommon.js   23-Aug-2005  22:39                     63,088  Frm_mimenote.js   23-Aug-2005  22:39                      5,827  Frm_mimepreviewpane.js   23-Aug-2005  22:39                      3,815  Frm_previewpane.js   23-Aug-2005  22:39                     16,003  Frm_readappt.js   23-Aug-2005  22:39                      7,705  Frm_readnote.js   23-Aug-2005  22:39                      6,479  Frm_readpost.js   23-Aug-2005  22:39                      4,418  Frm_readreports.js   23-Aug-2005  22:39                      6,727  Frm_readtask.js   23-Aug-2005  22:38  6.5.7233.44     3,270,144  Mdbmsg.dll 23-Aug-2005 22:34  6.5.7233.44        67,584  Owaauth.dll 23-Aug-2005 22:39                      2,696  Owaprint.css 23-Aug-2005 22:39                     13,586  Owastyle.css 23-Aug-2005 22:39                      2,187  Owastyledl.css 04-Jun-2005 01:56                      3,304  Redir.asp 24-Aug-2005 01:33  5.3.18.6          316,672  Setupmcl.exe 04-May-2005 01:47                      1,399  Sps.css 23-Aug-2005 23:12  6.5.7233.44     5,177,344  Store.exe 04-May-2005 01:47                        394  Style-chs30.css 04-May-2005 01:47                        381  Style-cht30.css 23-Aug-2005 10:09                        400  Style-jpn30.css 04-May-2005 01:47                        378  Style-kor30.css 04-May-2005 01:47                        382  Style-large30.css 04-May-2005 01:47                        382  Style30.css 14-Dec-2004 20:57                      6,941  Tf_galfind.xsl 14-Dec-2004 20:57                     11,610  Tf_messages.xsl 14-Dec-2004 20:57                     10,677  Tf_twoline.xsl 23-Aug-2005 22:39                      2,114  Util_addrval.js   04-May-2005  01:47                      6,606  Util_buttons.js   23-Aug-2005  22:39                      4,508  Util_calendar.js   23-Aug-2005  22:40                        877  Util_calmessaging.htc 23-Aug-2005 22:39                     10,443  Util_calmessaging.js   23-Aug-2005  22:39                     26,231  Util_forms.js   23-Aug-2005  22:39                     11,125  Util_mimemsg.js   23-Aug-2005  22:39                     23,443  Util_owa.js   23-Aug-2005  22:39                     18,637  Util_recipients.js   23-Aug-2005  22:39                     37,676  Util_view.js   03-Jun-2005  13:27                        598  View-webpage.gif 23-Aug-2005 22:39                      9,846  Vw_calendar.js   23-Aug-2005  22:39                      1,401  Vw_calendarpart.css 23-Aug-2005 22:39                        830  Vw_calendarpart.js   23-Aug-2005  22:39                      2,451  Vw_contact.js   23-Aug-2005  22:39                      3,256  Vw_dumpster.js   23-Aug-2005  22:39                     14,701  Vw_message.js   04-May-2005  01:47                      1,957  Vw_messagepart.js   23-Aug-2005  22:39                     46,456  Vw_navbar.js   23-Aug-2005  22:39                     10,433  Vw_search.js   23-Aug-2005  22:39                      7,180  Vw_task.js   23-Aug-2005  22:39                      4,625  Vw_taskpart.js   23-Aug-2005  22:38  6.5.7233.44     5,181,440  Wmtemplates.dll 09-Jun-2005 14:43                     28,622  Logon.asp 09-Jun-2005 14:43                     11,282  Logoff.asp

<div class="workaround_section">

WORKAROUND
To work around this problem, unregister the event sink.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbbug kbfix kbpubtypekc KB903935

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.