Microsoft KB Archive/188540

= You receive an "Invalid page fault" error message when you try to view the contents of a folder or its subfolders by using Thumbnail view in Windows Explorer =

Article ID: 188540

Article Last Modified on 12/16/2004

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Tablet PC Edition

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This article was previously published under Q188540



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
When you try to view the contents of a folder or its subfolders by using Thumbnail view, you may receive one of the following error messages:

EXPLORER caused an invalid page fault in module THUMBVW.DLL at 015f:799eaee4

-or-

EXPLORER caused an invalid page fault in module KERNEL32.DLL at 015f:bff9d709



CAUSE
This problem may occur if the Thumbs.db file, which contains the thumbnails for a particular folder, is corrupted in the folder or subfolders whose contents you are trying to view.



RESOLUTION
To resolve this problem, follow these steps:  Delete the Thumbs.db file in the folder and subfolders that have Thumbnail view enabled.

Note To see the Thumbs.db file, you must be able to view hidden files. To view hidden files, click Folder Options on the View menu in Windows Explorer, click the View tab, click Show All Files, and then click OK.

If you receive an error message that says that access is denied, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 185698

TITLE: Can not delete thumbs: Access is denied

For information about how to delete a file in Microsoft Windows 98, click Start, click Help, click the Index tab, type deleting, and then double-click the "Deleting Files, Folders" topic. To re-create the Thumbs.db file, click the folder whose contents you are trying to view in Microsoft Windows Explorer, and then click Thumbnails on the View menu.

Additional query words: thumbvw kernel32 dll thumbs db

Keywords: kberrmsg kbinvalidpagefault kbkern32dll kbprb KB188540

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