Microsoft KB Archive/240011

= Works Suite 2000: Setup Errors Occur While Installing Shockwave Files During Encarta Installation =

Article ID: 240011

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Works Suite 2000

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This article was previously published under Q240011



SYMPTOMS
When you install Microsoft Encarta from Microsoft Works Suite 2000, you may receive the following error message:

The file 'CBrowser.x32' on Shockwave files

cannot be found.

Insert Shockwave Files in the selected drive,

and click OK.

When you click OK, you may receive the following message

Please insert disk labeled Shockwave Files, and then click OK.

If you click OK, you continue to receive this message. If you then click Close, you receive the following error message

INF Install failure. Reason: user interrupted operation.

but the Encarta installation proceeds and appears to complete successfully.

Encarta starts and appears to runs properly; however, if you attempt to start an InterActivity, you receive a message stating than an essential component is missing, and the InterActivity does not start.



CAUSE
This problem occurs if you install Microsoft Works Suite with only Microsoft Word, and you then run the Works Suite Setup program to install Microsoft Encarta.



RESOLUTION
To correct this problem, run the Works Suite Setup program, uninstall Encarta, and then reinstall Encarta.



STATUS
Microsoft has confirmed that this is a problem in Works Suite 2000.

Additional query words: w_works works2k installs ee2k

Keywords: kbbug kbpending KB240011

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