Microsoft KB Archive/257747

= OL2000: Hewlett-Packard Brio Keyboard Locks When You Receive E-mail =

Article ID: 257747

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q257747



SYMPTOMS
If you use a Hewlett-Packard (HP) Brio keyboard with Outlook, the keyboard stops responding when you receive e-mail messages.



WORKAROUND
Choose one of the following actions to work around this issue:  Remove the HP Extended Keyboard drivers from your computer:  Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs, click the Install/Uninstall tab, click Hewlett-Packard Extended Keyboard in the list of programs, and then click Add/Remove. Click Yes if you receive a prompt, and then click OK.  Unplug the keyboard, and then reconnect it. This procedure re-initializes the keyboard drivers.</ol>

If you continue to have issues, contact Hewlett-Packard for further support help.

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OL2K breo external hangs freezes stops responding vectra

Keywords: kbprb KB257747

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