Microsoft KB Archive/222435

= OL2000: (CW) Deleting Profile Removes All Internet Account Information =

Article ID: 222435

Article Last Modified on 9/29/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q222435



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you click Send and Receive while using a profile that includes an Internet E-mail account, you may receive the following error message:

Internet E-mail

There was an error reading your ' ' Internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one.

When you click Services on the Tools menu, all of your Internet E-mail service information is blank.



CAUSE
This problem can occur if you have created a profile that contains an Internet E-mail service, copied the profile, and then deleted one of the two profiles. When you attempt to use the remaining profile, all of your Internet E-mail account information is missing.



RESOLUTION
You must re-create your Internet E-mail account information for the remaining profile or create a new profile. To re-create your Internet e-mail account information, on the Tools menu, click Services and fill in your missing account information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug kbpending KB222435

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.