Microsoft KB Archive/136892

= First Contact Form for MS Mail Server and Mail Client =

Article ID: 136892

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.0
 * Microsoft Mail for PC Networks 3.2
 * Microsoft Mail for PC Networks 3.5

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This article was previously published under Q136892



SUMMARY
Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are three articles of this type. Each is different, so find the one suited to your case by searching these keywords (without the spaces):    s r v f c c    p o 2 p o f c c    a t f c c



MORE INFORMATION
                  MS MAIL SERVER PROBLEM REPORT FORM

NOS version: _____________________________________________

Server version: ______________________________________________

Protocol(s): ______________________________________________

Admin version: ______________________________________________

Remote client issues: ______________________________________________

Modem types: ______________________________________________

Script(s) used: ______________________________________________

Client:  MS-DOS    Windows

Has this ever worked? YES  NO

What has changed, if known?

List All Error Messages Reported

Detailed Description of the Problem ---

List Any Troubleshooting Steps Already Taken

NOTE: Attach any available logs.

Additional query words: 3.00 3.20 3.50 (first contact) srvfcc fcc

Keywords: kbinfo KB136892

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