Microsoft KB Archive/935527

= Devices that have SMS 2003 Device Management Feature Pack installed have reduced battery life =

Article ID: 935527

Article Last Modified on 10/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
Consider the following scenario:
 * You install Microsoft Systems Management Server (SMS) 2003 Device Management Feature Pack (DMFP) on a device that is running Microsoft Windows CE 4.0 or Windows CE 5.0.
 * You connect the device to a wireless network that is outside the corporate-managed network. For example, you connect the device to a Wi-Fi access point in an Internet cafe. Or, you connect the device by using a cellular data link.

In this scenario, you experience one of the following symptoms, or both:
 * The battery life of the device is significantly reduced.
 * The cellular data link that you use to connect the device to the network remains open. This device consumes lots of network bandwidth.

You do not experience this problem after you stop the DMFP client service on the device.



CAUSE
The DMFP client continuously tries to resolve the host name of the device management point (DMP) from the DNS server. The public DNS servers outside the corporate network cannot resolve the host name of the internal DMP. Therefore, the DMFP client receives a &quot;No such name&quot; response. However, the DMFP client continues to try the DNS query every 10 seconds.



RESOLUTION
To resolve this problem, apply the hotfix on the devices that have DMFP installed. You can also install the hotfix on an SMS site server and then deploy the Devmgmt.msi package to all the DMFP clients.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have System Management Server 2003 Device Management Feature Pack installed on the device.

Restart requirement
You do not have to restart the device after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If you trace the network when this problem occurs, you may receive a network trace that resembles the following: 1  0.000000           DNS DNS: QueryId = 0x1E, QUERY (Standard query), Query  for   of type Host Addr on class Internet 2  0.000000           DNS DNS: QueryId = 0x1E, QUERY (Standard query), Response - Name Error 3  10.000000          DNS DNS: QueryId = 0x22, QUERY (Standard query), Query  for   of type Host Addr on class Internet 4  11.000000          DNS DNS: QueryId = 0x22, QUERY (Standard query), Response - Name Error 5  21.000000          DNS DNS: QueryId = 0x26, QUERY (Standard query), Query  for   of type Host Addr on class Internet 6  21.000000          DNS DNS: QueryId = 0x26, QUERY (Standard query), Response - Name Error 7  31.000000          DNS DNS: QueryId = 0x2A, QUERY (Standard query), Query  for  <DMP server> of type Host Addr on class Internet 8  31.000000       <DNS server>   DNS DNS: QueryId = 0x2A, QUERY (Standard query), Response - Name Error 9  41.000000        <DNS server>  DNS DNS: QueryId = 0x2E, QUERY (Standard query), Query  for  <DMP server> of type Host Addr on class Internet 10 41.000000       <DNS server>   DNS DNS: QueryId = 0x2E, QUERY (Standard query), Response - Name Error 11 51.000000        <DNS server>  DNS DNS: QueryId = 0x32, QUERY (Standard query), Query  for  <DMP server> of type Host Addr on class Internet 12 51.000000       <DNS server>   DNS DNS: QueryId = 0x32, QUERY (Standard query), Response - Name Error 13 61.000000        <DNS server>  DNS DNS: QueryId = 0x36, QUERY (Standard query), Query  for  <DMP server> of type Host Addr on class Internet 14 62.000000       <DNS server>   DNS DNS: QueryId = 0x36, QUERY (Standard query), Response - Name Error For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB935527

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