Microsoft KB Archive/926078

= Some services may not start when you upgrade a computer to Windows XP Service Pack 2 or to Windows Server 2003 Service Pack 1 =

Article ID: 926078

Article Last Modified on 5/8/2007

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APPLIES TO

 Microsoft Windows Server 2003 Service Pack 1, when used with:  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)  Microsoft Windows XP Service Pack 2 Microsoft Windows XP Service Pack 2

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<div class="symptoms_section">

SYMPTOMS
When you upgrade a computer to Microsoft Windows XP Service Pack 2 (SP2) or to Microsoft Windows Server 2003 Service Pack 1 (SP1), you experience the following problems:  The following services may not start on the computer:  Alerter</li> Application Layer Gateway Service</li> Automatic Updates</li> Background Intelligent Transfer Service (BITS)</li> DNS Client</li> Distributed Transaction Coordinator</li> Remote procedure call (RPC)</li> Remote procedure call (RPC) Locator</li> Remote Registry</li> SSDP Discovery Service</li> TCP/IP NetBIOS Helper</li> Uninterruptible Power Supply</li> UPnP Device Host</li> <li>Virtual Server</li> <li>WebClient</li></ul>

Note The Virtual Server service is present only if Microsoft Virtual Server is installed.</li> <li>When you try to visit the Microsoft Windows Update v5 Web site, you may receive an error message that resembles the following:

Windows Update has encountered an error and cannot display the requested page.

Additionally, &quot;[Error number: 0x8007041D]&quot; appears in the upper-right corner of the Web page.</li> <li> When you run the Bitsadmin.exe tool, you receive an error message that resembles the following:

Unable to connect to BITS - 0x80070005

Access is denied.

Additionally, the following event is logged in the Event Viewer System log: Event Type: Error

Event Source: Service Control Manager

Event ID: 7024

Date:

Time:

Computer:

Description: The Background Intelligent Transfer Service service terminated with service-specific error 2147500053 (0x80004015). </li></ul>

<div class="cause_section">

CAUSE
This problem occurs if one of the following conditions is true:
 * You used a security template before you upgraded the computer to Windows XP SP2 or to Windows Server 2003 SP1.
 * You change the properties of the RPC service to use the Local System account instead of the Network System account.
 * You configure the Automatic Updates service by using Group Policy. This causes security settings to be applied to the Automatic Updates service.

<div class="resolution_section">

RESOLUTION
If the computer is joined to a workgroup, follow these steps: <ol> <li>Click Start, click Run, type explorer, and then click OK.</li> <li>Locate and double-click the following folder:

%Windir%\Security\Templates

Note In this path, %Windir% represents the path of the Windows system folder. Typically, C:\Windows is the path of the Windows system folder.</li> <li>Make sure that the size of the &quot;Setup Security.inf&quot; file is between 759 kilobytes (KB) and 760 KB.</li> <li>Click Start, click Run, type cmd, and then click OK.</li> <li>At the command prompt, type the following, and then press ENTER:

secedit /configure /cfg &quot;%windir%\security\templates\setup security.inf&quot; /db secrepair.sdb /log %windir%\repair\SetupSecurityRepair.log /verbose

Warning Do not run this command on a domain controller. Also, do not run this command on a server that is running Microsoft Exchange Server or Microsoft SQL Server.</li> <li>Type exit, and then press ENTER to close the Command Prompt window.</li></ol>

If the computer is joined to a domain, follow these steps: <ol> <li>Click Start, click Run, type explorer, and then click OK.</li> <li>Locate and double-click the following folder:

%Windir%\Security\Templates

Note In this path, %Windir% represents the path of the Windows system folder. Typically, C:\Windows is the path of the Windows system folder.</li> <li>Copy the &quot;Setup Security.inf&quot; file.</li> <li>Click Start, point to Programs, point to Administrative Tools, and then click Active Directory Users and Computers.</li> <li>In the left pane, right-click the organizational unit that you want, and then click Properties.</li> <li>Click the Group Policy tab.</li> <li>In the list of Group Policy objects, click the Group Policy object that you want, and then click Edit.</li> <li>In the left pane, expand Computer Configuration, and then expand Windows Settings.</li> <li>Right-click Security Settings, and then click Import Policy.</li> <li>Click the Setup Security.inf file, and then click Open.</li></ol>

If the Automatic Updates service is configured by using Group Policy, follow these steps:
 * 1) Click Start, click Run, type gpedit.msc, and then click OK.
 * 2) In the left pane, expand Computer Configuration, and then expand Windows Settings.
 * 3) Expand Security Settings, and then click System Services.
 * 4) In the right pane, double-click Automatic Updates, click Edit Security, and then click Add.
 * 5) In the list, click Authenticated Users, click Add, and then click OK.
 * 6) Click to select the Allow check box for the Read permission.
 * 7) Click Apply, and then click OK three times.

Keywords: kbexpertiseadvanced kbtshoot KB926078

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