Microsoft KB Archive/190027

= Cannot Remove ISA Network Adapter from Undocked Profile =

Article ID: 190027

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q190027



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you install an Industry Standard Architecture (ISA) network adapter in the docking station of a portable computer using Advanced Configuration and Power Interface (ACPI) features, the network adapter may appear in both the docked and undocked hardware profiles. If you remove the ISA network adapter from the undocked hardware profile, the computer may stop responding (hang). When this occurs, pressing CTRL+ALT+DELETE results in the error message "MSGSRV32 not responding." After you receive this error message, your computer may become unstable.



RESOLUTION
To resolve this issue, use the following steps:


 * 1) Shut down and undock the computer, and then start the computer.
 * 2) While your computer starts, press and hold down the CTRL key until the Windows 98 Startup menu appears.
 * 3) Choose Safe Mode from the Startup menu, and then press ENTER.
 * 4) Click Start, point to Settings, and then click Control Panel.
 * 5) Double-click System, and then click the Device Manager tab.
 * 6) Double-click the Network Adapters branch to expand it.
 * 7) Click the ISA network adapter, and then click Remove.
 * 8) Restart your computer normally.

Keywords: kbenv kbnetwork kbprb KB190027

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