Microsoft KB Archive/175747

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Last reviewed: March 3, 1998

Article ID: Q175747 The information in this article applies to:
 * Microsoft Access
 * Microsoft Excel
 * Microsoft Exchange Client
 * Microsoft FrontPage
 * Microsoft Office
 * Microsoft Outlook
 * Microsoft PowerPoint
 * Microsoft Publisher
 * Microsoft Windows NT
 * Microsoft Word
 * Microsoft Visual Basic for Applications

SUMMARY
MSHelp is an automated e-mail response system that you can use for retrieving any Microsoft Knowledge Base article or other Microsoft Technical Support packaged content via e-mail.

MORE INFORMATION
You can use MSHelp by sending an e-mail message to mshelp@microsoft.com. On the subject line of your message, you can specify the content you want from any of the following choices:

  A Knowledge Base Article-ID number (Qnnnnnn) for which MSHelp returns a specific Knowledge Base article. You can specify a single Article-ID or multiple Article-IDs separated by commas, as in the following examples: Subject: Q162721 -or- Subject: Q162302, Q162304, Q162721   The word &quot;index&quot; for which MSHelp returns a list of Knowledge Base articles and packaged content. Subject: Index   A six-digit identification number for packaged content listed in the MSHelp Index. You can specify a single identification number or multiple identification numbers separated by commas, as in the following examples: Subject: 999998 -or- Subject: Q162302, 999998, 999976 

When you send a message to mshelp@microsoft.com, your request will be processed within minutes of receipt. In return, you should receive the requested content in a timely manner. If MSHelp cannot interpret the Subject line of your message, it will send a copy of the MSHelp index which contains instructions for using the automated e-mail response system. The MSHelp Index is updated monthly. You can request a new version of the index each month by sending an e-mail message to mshelp@microsoft.com with the word &quot;index&quot; on the subject line.
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