Microsoft KB Archive/837884

= The Next button does not work when you try to balance an account in Money 2003 and in Money 2004 =

Article ID: 837884

Article Last Modified on 11/11/2004

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APPLIES TO


 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2004 Premium Edition
 * Microsoft Money 2004 Small Business Edition
 * Microsoft Money 2004 Standard Edition
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2003 Deluxe and Business Edition
 * Microsoft Money 2003 Standard Edition

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SYMPTOMS
When you try to balance an account in Microsoft Money 2003 or Microsoft Money 2004, the Next button may not work after you enter the information and the details from your bank statement.



CAUSE
This problem may occur if one or more transactions in the balancing period are corrupted.



RESOLUTION
To resolve this problem, use the following methods in the order that they appear.

Method 1: Repair your Money file
For additional information about how to repair your Money file, click the following article number to view the article in the Microsoft Knowledge Base:

182608 Money: How to resolve file inconsistencies

Method 2: Determine the transactions that are corrupted
To determine the transactions that are corrupted, follow these steps:
 * 1) Start Microsoft Money.
 * 2) Click Account List.
 * 3) Under Common Tasks, click Balance an Account.
 * 4) Click the account that you want to balance.
 * 5) Under Enter the following information from your bank statement in the Statement date box, type a date that is earlier than the statement date.
 * 6) Click Next. If the Next button does not work as expected, repeat steps 3 through 5 until you determine the transactions that are corrupted.

Method 3: Delete and re-create the corrupted transactions
To delete and re-create a transaction, follow these steps:
 * 1) Start Money.
 * 2) Click Account List.
 * 3) Click the account that contains the corrupted transactions.
 * 4) Click the transaction that you want to delete.
 * 5) On the Edit menu, click Delete.
 * 6) Under Do you want to delete this transaction, click Yes.
 * 7) On the Edit menu, click New Transaction.
 * 8) On the appropriate tab, type the transaction information, and then click Enter.

Keywords: kbprb KB837884

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