Microsoft KB Archive/320480

= Commerce Server 2000 may stop responding for 120 seconds =

Article ID: 320480

Article Last Modified on 10/11/2005

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APPLIES TO


 * Microsoft Commerce Server 2000 Standard Edition

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This article was previously published under Q320480



SYMPTOMS
Commerce Server 2000 may not respond to requests for up to 120 seconds, but does eventually recover.



CAUSE
When the connection to the computer that is running Microsoft SQL Server is lost, a new connection is not established for up to 120 seconds.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later:

  Date         Time   Version      Size    File name --  01-Apr-2002  19:56  4.0.3041.0   61,712  Dsdb3.dll 03-Apr-2002 12:06                4,300  Hotfix.txt 21-Mar-2002 13:20  1.0.0.2      82,012  Hotfixsetup.exe 01-Apr-2002 20:59                  537  Qfehotfix.ini 01-Apr-2002 20:22              116,736  Qfepatch.msp 01-Apr-2002 20:24                7,168  Qfeunpatch.msp



STATUS
Microsoft has confirmed that this is a problem in Microsoft Commerce Server 2000.

This problem was first corrected in Commerce Server 2000 Service Pack 2.



MORE INFORMATION
The retry interval in Dsdb3.dll has been changed from 120 seconds to 30 seconds and the number of retry attempts has been changed from 3 to 30. You cannot configure these parameters.

Keywords: kbbug kbfix kbcommserv2000presp2fix kbqfe kbcommserv2000sp2fix kbhotfixserver KB320480

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