Microsoft KB Archive/897347

= One or more USB devices stop working after you update the driver of a USB device in Windows 2000 with SP4 =

Article ID: 897347

Article Last Modified on 4/14/2005

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
On a computer that is running Microsoft Windows 2000 with Service Pack 4, when you update the driver of a universal serial bus (USB) device, one or more USB devices stop working. These devices may include a keyboard, a mouse, or both.

This problem occurs when you update the driver by using Device Manager or an installer program, such as a chipset installer.



CAUSE
This problem may occur when a race condition exists between a USB 1.1 controller and a USB 2.0 controller.



WORKAROUND
To work around this problem, use one of the following methods:
 * Disconnect and then reconnect the device that has stopped working.
 * Restart the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot KB897347

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