Microsoft KB Archive/883633

= Error message when you move a resource group from a Windows 2000 node to another Windows 2000 node on a Windows 2000-based cluster: &quot;Online, volumes not ready. Error: 87&quot; =

Article ID: 883633

Article Last Modified on 8/28/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

-



SYMPTOMS
When you move a resource group from a Microsoft Windows 2000 node to another Windows 2000 node on a Windows 2000-based cluster, the move operation fails. Additionally, an error message that resembles the following is logged in the %windir%\Cluster\Cluster.log file:

000009e0.000007f8::2004/05/06-13:35:02.875 Physical Disk : [DiskArb]--- DisksOnline ---.

000009e0.000007f8::2004/05/06-13:35:03.171 Physical Disk : Get Assigned Letter for \Device\Harddisk9\Partition1 returned status C000000D. --- STATUS_NO_SUCH_DEVICE

000009e0.000007f8::2004/05/06-13:35:05.187 Physical Disk : Online, volumes not ready, error: 87. Retrying

…

000009e0.000007f8::2004/05/06-13:35:51.546 Physical Disk : Online, volumes not ready. Error: 87.

000009e0.000007f8::2004/05/06-13:35:51.656 [RM] RmpSetResourceStatus, Posting state 4 notification for resource  ClusterResourceFailed

000008f0.00000968::2004/05/06-13:35:51.656 [FM] FmpPropagateResourceState: resource d07988a1-c634-4c47-ac68-ef7fef03c264 failed event. -

Note The following line in the error message occurs 24 times:

000009e0.000007f8::2004/05/06-13:35:05.187 Physical Disk : Online, volumes not ready, error: 87. Retrying

This problem frequently occurs when you start the move operation after another Windows 2000 node has been restarted.



CAUSE
This problem occurs because the disk online program times out when it tries to verify that the Mount Manager (Mountmgr.sys) has added the resource group volume to the Plug and Play list.

When you move a resource group, the Mount Manager starts to add the volume to the Plug and Play list. Meanwhile, the disk online program repeatedly tries to verify that the Mount Manager has finished adding the volume. However, the verification process has a 48-second time-out period. After the time-out period expires, the resource group is not moved if the disk online program cannot detect that the volume has been added to the Plug and Play list.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Windows 2000 Service Pack 4 (SP4) to apply this hotfix. For more information about Windows 2000 SP4, visit the following Microsoft Web site:

http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/sp4es.mspx#EEB

Restart information
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
There is a design change in Microsoft Windows Server 2003 that affects the way that the disk online program verifies the volume information. When you move a resource group from a Windows Server 2003 node to another Windows Server 2003 node, the disk online program directly checks the Plug and Play list to see whether the volume has been added. After the volume is added, the disk online program verifies that the volume is ready.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbwin2000presp5fix kbexpertiseadvanced kbqfe kbfix KB883633

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.