Microsoft KB Archive/296020

= AgentManager Generates C++ Exception When Unable to Read Configuration Information from Database =

Article ID: 296020

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q296020



SYMPTOMS
You may discover that the OnePoint service logged Event 21109. The information that you receive is similar to the following error message:

A C++ exception occurred while reading configuration information from the database.

Type: McsDebugException

Additional information: Message from file

T:\Dev\EEM\V3\Ship\CMCom\ConfigMgr.cpp, line 918:

CConfigMgr::ReadConfiguration failed on call to m_Config.LoadFromDb.

File: T:\Dev\EEM\V3\Ship\CMCom\ConfigMgr.cpp

Line: 958

Other location: CConfigMgr::ReadConfiguration

The event may also generate an alert.

The OnePoint service may also log Event 21155 and raise an alert that &quot;the Agent Manager ignored a request for a scan because an error occurred while loading configuration.&quot;



CAUSE
This error message can appear if a database error occurs during a read from the configuration table. One known cause for these events is that the OnePoint database is full.



RESOLUTION
If the database is full, stop the OnePoint service, increase the size of the database in Microsoft SQL Server 2000 Enterprise Manager, and then restart the OnePoint service. For more information, refer to the following article in the Microsoft Knowledge Base:

300119 How to Add Space to the Microsoft Operations Manager OnePoint Database



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbenv kberrmsg kbpending KB296020

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