Microsoft KB Archive/320364

= &quot;This action cannot be completed because the other program is busy&quot; error message when you edit a Visio 2002 object in WordPad or in Word 2002 =

Article ID: 320364

Article Last Modified on 6/15/2006

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APPLIES TO

 Microsoft Visio 2002 Professional Edition, when used with:  Microsoft Windows Millennium Edition

 Microsoft Windows 2000 Standard Edition

 Microsoft Windows 98 Standard Edition  Microsoft Visio 2002 Standard Edition, when used with:  Microsoft Windows Millennium Edition</li></ul>

 Microsoft Windows 2000 Standard Edition</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li> Microsoft Visio for Enterprise Architects 2002, when used with:  Microsoft Windows Millennium Edition</li></ul>

 Microsoft Windows 2000 Standard Edition</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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This article was previously published under Q320364

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

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SYMPTOMS
When you try to edit an embedded Microsoft Visio 2002 object in either Microsoft WordPad or Microsoft Word 2002, you may receive the following error message:

This action cannot be completed because the other program is busy. Choose Switch to, Retry or Cancel to activate the busy program and correct the problem.

This update or security patch was first included in Microsoft Visio 2002 Service Pack 2.

For more information about the latest service pack for Visio 2002, click the following article number to view the article in the Microsoft Knowledge Base:

867749 How to obtain the latest Visio 2002 service pack

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Part 1: Download and install the hotfix
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. <pre class="fixed_text">  Date         Time   Size       File name --  25-Jun-2002  15:54  2,771,456  Q320364.msp After the hotfix is installed, the following files will have the listed attributes or later: <pre class="fixed_text">  Date         Time   Version      Size       File name --  20-Jun-2002  17:53  10.0.3020.4     68,832  Visio.exe 20-Jun-2002 17:53  10.0.3020.4  6,352,104  Vislib.dll 31-May-2002 21:08  10.0.2931.4    646,320  Visres.dll

Important information before you install the hotfix
 The client version of this fix requires Microsoft Windows Installer 2.0 or later.

For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

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Part 2: Activate the hotfix
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To activate this hotfix, follow these steps: <ol> In Visio, click Options on the Tools menu, and then click the Advanced tab.</li> <li>Click to select the Put all settings in Windows registry check box, and then click OK.</li> <li>Click Start, click Run, type regedit, and then click OK.</li> <li>Locate and then click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Visio\application

</li> <li>Right-click OLESvrFeatureMgmt, and then click Modify.</li> <li>In the Value data box, type 0, and then click OK.</li> <li>On the File menu, click Exit to exit Registry Editor.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Microsoft Office XP Service Pack 2.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbtshoot kbbug kbfix kbregistry kbqfe kbofficexpsp2fix kbhotfixserver KB320364

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