Microsoft KB Archive/269017

= Add Printer Wizard in My Computer Is Not Available =

Article ID: 269017

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q269017



SYMPTOMS
When you attempt to add a printer by using the Add Printer Wizard in My Computer, the Add Printer icon may be unavailable, and you therefore cannot use it to add a printer.



CAUSE
This behavior can occur when the Spooler service is configured to log on with a specific account, not as the System account.



RESOLUTION
To resolve this issue, configure the Spooler service to log on as the System account.



MORE INFORMATION

 * 1) In Control Panel, double-click Services.
 * 2) Select the Spooler service, and then click Startup.
 * 3) In the Log On As group, click System Account and select the Allow Service to Interact with Desktop check box.
 * 4) Click OK, and then restart the computer.

Keywords: kbfix kbprb KB269017

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