Microsoft KB Archive/912081

= An IntelliMouse Trackball Explorer device that is connected to a USB port on a Windows 2000-based computer is not detected correctly =

Article ID: 912081

Article Last Modified on 1/10/2006

-

APPLIES TO


 * Microsoft IntelliMouse Trackball Explorer

-





SYMPTOMS
When you connect a Microsoft IntelliMouse Trackball Explorer device to a USB port on a Microsoft Windows 2000-based computer, you may notice the following symptoms:
 * Windows 2000 does not correctly detect the IntelliMouse Trackball Explorer device.
 * The IntelliMouse Trackball Explorer device appears in the Device Manager with a black exclamation point (!) on a yellow field.

Additionally, when you try to update the IntelliMouse Trackball Explorer device, you may receive the following error message:

An error occurred during the installation of the device. The driver selected for the device is not compatible with Windows 2000.



RESOLUTION
To resolve this behavior, follow these steps:
 * 1) In Device Manager, expand Human Interface Devices, and then double-click the IntelliMouse Trackball Explorer device that is listed.
 * 2) In the properties dialog box for the IntelliMouse Trackball Explorer device, click the Driver tab, and then click Update Driver.
 * 3) In the Update Device Driver Wizard dialog box, click Next.
 * 4) Click Display a list of the known drivers for this device so that I can choose a specific driver, and then click Next.
 * 5) In the Models list, click USB Human Interface Device, and then click Next.
 * 6) After the driver is installed, click Finish.
 * 7) Restart the computer.

You can see that the IntelliMouse Trackball Explorer device is now functioning correctly.

Keywords: kbtshoot KB912081

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.