Microsoft KB Archive/940012

= A stub object is left behind in the source database for certain users after a move mailbox operation is complete in Exchange 2003 Service Pack 2 =

Article ID: 940012

Article Last Modified on 11/16/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
After a move mailbox operation is complete in Microsoft Exchange Server 2003 Service Pack 2 (SP2), a stub object is left behind in the source database for certain users. If you start Exchange System Manager (ESM) and then locate the  object, you find the mailbox in the destination mailbox store and in the source mailbox store. Additionally, the following events are logged in the application event log: Event ID : 9533

Category : General

Source : MSExchangeIS Mailbox Store

Type : Information

Description: The user account for ' ' does not exist in the directory or is not enabled for Exchange mail. This mailbox will be removed from mailbox store ' ' in 30 days.

MessageID=10001

Severity=Error

Facility=General

SymbolicName=msgidFailedDeleteFolder

Language=English

The folder with folder ID %1 could not be deleted. Additional information: %2.

MessageID=10002

Severity=Error

Facility=General

SymbolicName=msgidFailedDeleteUnknownNameMailbox

Language=English

The mailbox could not be deleted. Additional information: %1.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Exchange 2003 SP2 installed.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service, the Microsoft Search service, the IIS Admin Service, and all dependent services are restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, use one of the following methods:
 * Move the mailbox back to original mailbox store.

Note This operation will fail. However, the stub object will be deleted.
 * Wait for maintenance to clean the stub.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: move mailbox stub source disconnected

Keywords: kbhotfixserver kbqfe KB940012

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