Microsoft KB Archive/243676

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Upgrading to Windows 2000 Does Not Remove NetShow 3.0 Components

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Q243676

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The information in this article applies to:


 * Microsoft Windows Media Services version 4.1

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SYMPTOMS
When upgrading to Windows Media Services 4.1 from previous versions of Windows Media products (NetShow 3.0, 3.01 and Windows Media Services 4.0), in conjunction with an upgrade to Windows 2000, some desktop short-cuts, such as those for NetShow ASF Indexer, NetShow TAG Author, and NetShow Tools Documentation, are not removed.

CAUSE
This behavior is by design. Windows 2000 Setup is not designed to uninstall NetShow 3.0 Tools.

RESOLUTION
Uninstall NetShow 3.01 Tools prior to upgrading to Windows 2000. NetShow 3.01 Tools is untested and unsupported under Windows 2000, so it must be uninstalled prior to upgrading to Windows 2000.

WORKAROUND
After you have installed Windows 2000 without first removing NetShow 3.0, you can run Add/Remove Programs to remove NetShow 3.0 Tools. Once that has finished, you can install Windows Media Tools 4.1.

Additional query words: netshow wms wmp wmt

Keywords : kbDSupport kbwms41

Issue type : kbprb

Technology :