Microsoft KB Archive/291681

= The Computer Hangs After You Log On as a Guest and Change the Memory Protection for a Service =

Article ID: 291681

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q291681



SYMPTOMS
If you log on to a computer as a guest and then change the memory protection for a service, the service may not work correctly and the computer may eventually stop responding (hang).



CAUSE
This behavior occurs because the memory manager does not make sure that the new protection is compatible with the existing protection before allowing the new protection to be applied.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version        Size       File name --  04-May-2001  12:48  5.0.2195.3573  1,685,440  Ntkrnlmp.exe 04-May-2001 12:49  5.0.2195.3573  1,685,248  Ntkrnlpa.exe 04-May-2001 12:49  5.0.2195.3573  1,705,856  Ntkrpamp.exe 04-May-2001 12:48  5.0.2195.3573  1,663,360  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbBaseOS

Keywords: kbbug kbfix kbwin2000presp3fix kbwin2000sp3fix kboswin2000fix KB291681

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