Microsoft KB Archive/162972

= Troubleshooting Tape Backup Issues in Windows NT =

Article ID: 162972

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 3.1
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q162972



SUMMARY
The Backup program included with Windows NT (Ntbackup.exe) is a basic tape backup program. It can back up mapped network drives, local drives, and the registry. Backups can span multiple tapes. Backup does not support backing up to removable media other than tape.

This article describes how to troubleshoot problems with Backup.



Tape Drive Is Not Recognized
The most common reason for this is a problem with the SCSI bus. Verify that the cables are properly attached to the tape drive and that the SCSI bus is correctly terminated.

Error Writing to Tape
This may be due to a problem with the SCSI bus or a bad tape. When you reuse tapes, be sure to erase them first. Format and retension the tape before reuse if you can.

Invalid Media
Check to be certain you have inserted the correct type of tape for your tape device. This may also be an indication that the tape is bad and needs to be replaced.

Skipped Files
Backup cannot back up files that are locked open by another process. If the file does not become available in 30 seconds, the file is skipped.

Close as many running programs as you can before you perform a backup. There are some third-party backup programs that allow you to back up open files.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 104169

TITLE : Files Skipped with Windows NT Backup

Fatal Error on Drive 1
This is usually caused by either incompatible hardware or out-of-date firmware on the tape device or controller. Consult the Hardware Compatibility List to make sure your hardware is supported, then check with the manufacturer to see if there is a firmware update available.

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: 102822

TITLE : "Fatal Error on Drive 1" Using Exabyte 4200 with IBM

ARTICLE-ID: 108412

TITLE : Exabyte 8200-EXB Streamer Time-Outs During Backup

ARTICLE-ID: 118772

TITLE : Err Msg During Backup: Fatal Error on Drive 1

ARTICLE-ID: 119863

TITLE : Fatal Error on Drive 1 with Quantum ProDrive 1080s

ARTICLE-ID: 121520

TITLE : Fatal Error on Drive 1 with Adaptec 1540CF SCSI Controller

Fatal Translation Error on Tape in Drive 1
This error can be caused by firmware or incorrect SCSI termination. Verify that the SCSI bus is correctly terminated. Contact the manufacturer of your tape device for an updated firmware revision.

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: 104594

TITLE : Tandberg Firmware Versions Required for Windows NT

ARTICLE-ID: 109692

TITLE : Adaptec 2742 and HP Jetstor 2000 Require Special Terminator

ARTICLE-ID: 122132

TITLE : Err Msg: Fatal Translation Error on Tape with WangDat 3200

Poll Driver Failed: Severe Error Shutting Off Poll Drive
This is a SCSI bus issue resulting from improperly set SCSI ID numbers, faulty termination, or cable issues. Consult the SCSI Troubleshooter for help diagnosing problems with the SCSI bus.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 114804

TITLE : Error Running NTBACKUP on NCR System 3000 Model 3410

Cannot Load Catalog from Tape
There may be a problem with the SCSI controller driver. You may need to replace the controller with a supported model, or update the driver.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 122440

TITLE : Err Msg: Cannot Load Catalog from Tape

Unknown Firmware Error
Your tape device has incompatible firmware. Contact the manufacturer to obtain the latest firmware for your tape device.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 123110

TITLE : Err Msg: Unknown Firmware Error with Archive 5580 Tape Drive

Tape Drive Has Been Detected But the Driver Has Failed to Load or Is Not Started -or- Error 0020: Could Not Find Device Specified
The tape device is not configured correctly for use with Windows NT Backup. Consult the tape device manual or contact the manufacturer for correct settings.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 124379

TITLE : Err Msg: Tape Drive Has Been Detected But Driver Has Failed

Tape Drive Error Detected: A Tape Device Has Been Detected, and the Tape Driver Started. However, the Tape Device Is Not Responding. Check That

Tape Device Power Is On and Cables Are Properly Connected.
This may be caused by incorrect firmware versions, or by incorrect SCSI BIOS settings. Check your computer's SCSI BIOS settings to verify that SCSI Disconnect is enabled. Contact the manufacturer for an updated firmware revision, if necessary.

Tape Device Reports an Error on a Request to Change Physical Block Size. The Tape Device Reported an Error on a Request to Read the Tape. Hardware Failure.
The SCSI controller does not properly support the tape device. There may be a software configuration solution, or you may need to contact the manufacturer for an updated firmware revision.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 131618

TITLE : Tape Drive Error Detected with Qlogic Fast SCSI IQ PCI Adapter

STOP: 0x0000000A IRQL_NOT_LESS_OR_EQUAL
This can occur on a multiple-processor computer using fault-tolerant NTFS drives. There is a fix for this issue included in Service Pack 2 for Windows NT version 3.51.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 137002

TITLE : STOP 0x0000000A May Occur on Multi-processor Computers

This Set Is Compressed and Cannot Be Viewed or Restored
The backup set was created in a backup program that supports compression. Windows NT Backup does not support software compression for backup sets.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 138116

TITLE : NTBACKUP Cannot Catalog and Restore Compressed Data from Tape

The Backup Set Is Not Completely Cataloged
This occurs when the catalog file on the hard disk contains incomplete information. Quitting and restarting Backup may resolve the issue. If not, locate the catalog file on the hard disk and either rename it or delete it, and then re-catalog the tape.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 138117

TITLE : Err Msg: The Backup Set is Not Completely Cataloged

You Do Not Have Permission to Access Portions of Data. Please See the Owner or Administrator to Get Permission.
This indicates that you do not have appropriate permissions for the folder you are attempting to back up or to which you are restoring files.

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: 110481

TITLE : Backup Doesn't Back Up Entire Hard Disk or Create Log File

ARTICLE-ID: 142671

TITLE : Backup Fails on Certain Directories Due to Lack of Permissions

ARTICLE-ID: 157979

TITLE : NT/RDR: "Access Denied" with Windows NT 4.0 Ntbackup

Catalog Information: Unable to Load Catalog Data from Tape -or- Catalog Error: Error Writing a Catalog File, Check Available Space
These error messages can be generated by trying to restore to a full hard disk. The catalog files are stored in a compressed format and need to be expanded on the hard disk at the beginning of the restore operation. You can resolve these errors by either freeing disk space on the target drive, or by replacing the hard disk with a larger drive.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 153839

TITLE : Tape Backup Restore Fails on Extremely Full Volumes

Foreign Tape: The Tape In the Drive Must Be Erased Before It Can Be Used
This occurs with a backup set from another backup program, or one that was created in Microsoft Windows 95.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 155979

TITLE : Windows NT Backup Does Not Recognize Windows 95 Backup Tapes

=== Tape Drive Error Detected: A SCSI Tape Device Has Been Detected, But the Tape Driver Has Either Not Been Installed, or Failed to Start. Make Sure That the Appropriate Driver Has Been Installed Using the Tape Devices Option in Control Panel. ===

Windows NT cannot install tape device drivers during Setup. After Setup is finished, double-click Tape Devices in Control Panel. If your tape device is not listed, click Detect. Click OK when you are prompted to install the drivers for the tape device.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 159045

TITLE : Error Message: Tape Drive Error Detected

Keywords: kbhardware KB162972

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