Microsoft KB Archive/271849

= SBS: Computers Missing from List in the Manage Computers Directory of the SBS Console =

Article ID: 271849

Article Last Modified on 1/18/2006

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q271849



SYMPTOMS
When trying to manage computers that were previously set up in the Small Business Server (SBS) Console, located in the More Tasks and Manage Computers directory of the SBS Console menu, the list of computers installed on the SBS Console is empty.



CAUSE
One or more SBS Console-installed resource components, in the form of directories and files, is missing, corrupt, or has incorrect permissions set. These components can be found under the parent directory, C:\SmallBusiness, and include directories that are named with the client computer name. The computer folder also contains a file named MachineArchitecture that is vital in order for the computer to be displayed in the SBS Console. If the permissions on a parent directory are set incorrectly, the SBS Console may not be able to create the computer folder, and its files.



RESOLUTION
For each of the resources listed in the &quot;More Information&quot; section of this article, confirm their existence, verify their permissions, and then make sure that they are set to the system defaults.



MORE INFORMATION
Refer to the following list for the default permissions of the resources. They are organized according to the directory in which they reside.

SmallBusiness
  Administrators     Full Control CREATOR OWNER     Full Control Domain Admins     Full Control Server Operators  Change (RWXD)(RWXD) SYSTEM            Full Control

Clients
  Administrators     Full Control CREATOR OWNER     Full Control Domain Admins     Full Control Domain Users      Read (RX)(RX) Server Operators  Change (RWXD)(RWXD) SYSTEM            Full Control This directory is also shared with the share name of Clients, and the group Everyone has Full Control on the share.

Response
  Administrators     Full Control CREATOR OWNER     Full Control Domain Admins     Full Control Domain Users      Full Control Server Operators  Change (RWXD)(RWXD) SYSTEM            Full Control

Computer Folders
  Administrators     Full Control CREATOR OWNER     Full Control Domain Admins     Full Control Domain Users      Full Control Server Operators  Change (RWXD)(RWXD) SYSTEM            Full Control The MachineArchitecture file appears to contain text that identifies the operating system of the computer.
 * For Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows 98 Second Edition, this file contains &quot;4db.&quot;
 * For Microsoft Windows NT, this file contains &quot;4dc.&quot;

It has been observed that if either the computer folder, or the MachineArchitecture file is missing from the computer folder, or if the group Everyone - No Access has been added to the resources (Computer Folders or SmallBusiness), the computer will be missing from the list.

