Microsoft KB Archive/923142

= The Store.exe process may crash in Exchange Server 2003 SP2 when you click either Check Names or Send in an e-mail message in Outlook Web Access =

Article ID: 923142

Article Last Modified on 10/25/2007

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APPLIES TO

 Microsoft Exchange Server 2003 Service Pack 2, when used with:  Microsoft Exchange Server 2003 Standard Edition

 Microsoft Exchange Server 2003 Enterprise Edition 

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SYMPTOMS
Consider the following scenario. In Microsoft Exchange Server 2003 Service Pack 2 (SP2), you use Outlook Web Access to create a new e-mail message. You type a recipient's display name in the To box or in the Cc box. In this scenario, the Store.exe process may crash when you click either Check Names or Send.

This problem occurs if the following conditions are true:  The format of the recipient's display name resembles the following format:

[ ]

</li> When you type the recipient's display name, you include the left bracket ([). However, you do not include the right bracket (]). For example, you type  [ .</li></ul>

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Exchange Server 2003 SP2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this software update. However, the following services must be restarted after you apply this software update:
 * The Microsoft Exchange Information Store service
 * The Simple Mail Transfer Protocol (SMTP) service
 * The Microsoft Exchange Routing Engine service
 * The Network News Transfer Protocol (NNTP) service
 * The HTTP SSL service
 * The IIS Admin service

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver KB923142

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