Microsoft KB Archive/926521

= The header information is not displayed in Entourage 2004 for an e-mail message that is sent by using Exchange ActiveSync =

Article ID: 926521

Article Last Modified on 11/2/2006

-

APPLIES TO

 Microsoft Entourage 2004 for Mac, when used with:  Microsoft Exchange Server 2003 Enterprise Edition

 Microsoft Exchange Server 2003 Standard Edition 

-



SYMPTOMS
Consider the following scenario. In a Microsoft Exchange Server 2003 organization, you send an e-mail message from a mobile device by using Exchange ActiveSync. Later, when you view the Sent Items folder in Microsoft Entourage 2004 for Mac, the header information is not displayed for this e-mail message. Additionally, if you open this message, you notice that the header information is included in the body section of the message. However, the header information is unreadable.



CAUSE
This problem occurs because an additional character is added to the header information when an e-mail message is sent by using Exchange ActiveSync. This is in compliance to RFC 2822, section 2.1. The additional character is not handled in Entourage 2004.



WORKAROUND
You can use Microsoft Outlook or Microsoft Outlook Web Access to view the complete message.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XCCC

Keywords: kbmobility kbemail kbtshoot kbprb KB926521

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.