Microsoft KB Archive/822435

= Interchanges Are Put in the Suspended Queue with a Status of &quot;Channel Missing&quot; or &quot;Channel Removed&quot; =

Article ID: 822435

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2002 Standard Edition

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SYMPTOMS
If Microsoft BizTalk Server 2002 loses its connection to the BizTalk Messaging Management database, BizTalk Server may put the interchanges that it is processing in the Suspended queue with a status of &quot;Channel Missing&quot; or &quot;Channel Removed.&quot; This problem may occur even if a valid channel exists for the interchange that is in the Suspended queue. Interchanges that are put in the Suspended queue with a status of &quot;Channel Missing&quot; or &quot;Channel Removed&quot; cannot be resubmitted through the BizTalk Server Administration tool.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  12-Sep-2003  02:09  3.0.2505.0        549,136  Ciscore.dll Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
BizTalk Server connects to the BizTalk Messaging Management database to determine routing information for the interchanges that it is processing. If BizTalk Server cannot connect to the BizTalk Messaging Management database to determine routing information, it assumes that the channel that it is trying to locate is missing. When BizTalk Server marks an interchange in the Suspended queue with a status of &quot;Channel Missing&quot; or &quot;Channel Removed,&quot; the interchange cannot be resubmitted because BizTalk Server assumes that subsequent routing attempts will not be successful. This hotfix changes the behavior of the BizTalk Server Messaging engine so that it does not put an interchange in the Suspended queue if it cannot connect to the BizTalk Messaging Management database.

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbfix kbbug KB822435

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