Microsoft KB Archive/908644

= Xbox 360: You receive the &quot;Can’t read this DVD&quot; error message =

Article ID: 908644

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
When you try to play a DVD, you receive the following error message:

Can’t read this DVD.



CAUSE
There may be something wrong with the disc.



THINGS TO TRY
 Try the disc in another DVD player. If the disc plays, continue. If not, there may be something wrong with the DVD. If the disc plays on another DVD player:  Clean the disc. Remove any restrictions that are set in Family Settings.

Note Make sure that you set Family Settings later.

 

Note If the error message includes “Wrong region code,” see the following Microsoft Knowledge Base article:

907620 Xbox 360: You receive an error message when you try to view a DVD movie by using the Xbox 360 console

Keywords: kbxbox360ext kbxboxperipherals kbxboxconsole kbxbox360americasportal kbxbox360europeportal kbxbox360pacrimportal kbpubtypekc kbtshoot KB908644

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