Microsoft KB Archive/924961

= If you repeatedly press PRINT SCREEN, Windows XP may stop responding =

Article ID: 924961

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you try to print the contents of the screen for a console application that is running in full-screen mode in Microsoft Windows XP, nothing is printed. If you repeatedly press PRINT SCREEN, Windows XP may stop responding. You may have to restart the computer.



CAUSE
This problem occurs because the Win32K.sys file does not release the bitmap that is stored in the clipboard when you press PRINT SCREEN. Eventually, this memory leak causes the computer to stop responding.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Windows XP Service Pack 2 (SP2)

Restart information
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxppresp3fix kbhotfixserver kbprb kbqfe kbfix KB924961

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