Microsoft KB Archive/821823

= &quot;STOP 0x0000001E&quot; Error Occurs When Windows NT Server Performs a Graphics Operation =

PSS ID Number: 821823

Article Last Modified on 11/25/2003

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0

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SYMPTOMS
When Microsoft Windows NT Server 4.0 performs a graphics operation, the computer may stop responding, and you may receive the following error message:

Stop 0x0000001E (0xC0000005, xxxxxxxxxx, 0x00000000, xxxxxxxxxx)



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must have Microsoft Windows NT 4.0 Service Pack 6a installed on your computer.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version          Size     File name 23-Mar-2003 07:38  4.0.1381.7177    169,744  Gdi32.dll 23-Mar-2003 07:38  4.0.1381.7202    326,928  User32.dll 25-Jun-2003 04:30  4.0.1381.7220  1,255,152  Win32k.sys 23-Mar-2003 07:38  4.0.1381.7202    175,888  Winsrv.dll NOTE: Due to file dependencies, this hotfix requires.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kbQFE kbfix kbbug KB821823

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch

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