Microsoft KB Archive/181559

= Error -1201 occurs when you try to start the Information Store =

Article ID: 181559

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q181559



SYMPTOMS
When you try to start the Microsoft Exchange Server Information Store service, the service does not start and reports a server-specific error 4294966095. The Windows NT Event Viewer indicates that the service returned an error -1201.



CAUSE
Error -1201 commonly occurs because of minor inconsistencies or corruption in the Priv.edb or Pub.edb files.

It can also occur when the *.edb files are on drive C, the *.log files are on drive D, and there is some sort of unrecoverable hardware failure on drive D. At that point, you are in the situation described above because the store will be inconsistent and the log files are not available.



WORKAROUND
The recommended approach to resolving this problem is to restore the information store from the latest backup.

If a recent backup is not available, or if restoring the backup will result in data loss (circular logging is enabled) follow these steps:  Back up the entire Mdbdata folder.  Make sure you have sufficient free disk space:

Exchange Server 4.0 and 5.0
You need 110 percent of the larger of Priv.edb and Pub.edb files in free disk space.

Exchange Server 5.5
You need 25 percent of the larger of Priv.edb and Pub.edb files in free disk space.   Run the following commands from a Windows NT command prompt:

Exchange Server 4.0 and 5.0
edbutil /d /r /ispriv /tx:\tempdfg.edb

edbutil /d /r /ispub /tx:\tempdfg.edb

edbutil /d /ispriv /tx:\tempdfg.edb

edbutil /d /ispub /tx:\tempdfg.edb

isinteg -fix -pri

isinteg -fix -pub

Exchange Server 5.5
eseutil /p /ispriv /tx:\tempdfg.edb

eseutil /p /ispub /tx:\tempdfg.edb

eseutil /d /ispriv /tx:\tempdfg.edb

eseutil /d /ispub /tx:\tempdfg.edb

isinteg -fix -pri -test alltests

isinteg -fix -pub -test alltests

where x: is the drive containing the required free disk space.

NOTE: When the Information Store service has started, after the repair process, make a full online backup immediately. 



MORE INFORMATION
Error -1201 refers to the Jet error: JET_errDatabaseDuplicate

The Windows NT Event Viewer Application log may also report Event ID 9037 generated by the information store.

Keywords: kbprb KB181559

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