Microsoft KB Archive/326629

= BUG: &quot;Cannot Convert File&quot; Error Message When You Use Office XP =

Article ID: 326629

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft ActiveSync 3.6
 * Microsoft ActiveSync 3.5
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition

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This article was previously published under Q326629



SYMPTOMS
When you try to drag a Microsoft Word 2002 document into the ActiveSync 3.5 Explore window, you may receive the following error message:

Cannot convert file



CAUSE
Microsoft Office XP installs the converter files that successfully convert Word 2002 files in the default location, \Program Files\Microsoft ActiveSync. If ActiveSync 3.5 is not installed in the default folder, ActiveSync only uses the converters that are designed for Office applications earlier than Office XP or the 2002 Office applications.



RESOLUTION
Install ActiveSync 3.5 in the default folder.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If the user installs ActiveSync 3.5 into a non-default folder, the user only has support for converting pre-Office XP or 2002 documents.

Keywords: kbbug kbnofix kbdswce2003swept KB326629

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