Microsoft KB Archive/129771

= PC Win: Err Msg: A TPL File Is Missing from Your Server... =

Article ID: 129771

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.2

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This article was previously published under Q129771



SYMPTOMS
In Microsoft Mail for Windows, when you add a gateway address to your Personal Address Book, the following error may occur:

A TPL file is missing from your server - contact your administrator.

NOTE: To select the Address Book, do the following:
 * 1) From the Mail menu, choose Address Book.
 * 2) Click the Custom Address icon. (It looks like a note card.)
 * 3) Select the desired gateway, and click OK.



CAUSE
The TPL file that corresponds with the selected gateway is either missing from the TPL directory on the postoffice or is damaged. Each gateway has a corresponding TPL file; for example, the SMTP gateway has a SMTP.TPL file.



RESOLUTION
Restore the correct TPL file from another postoffice, the original installation diskettes, or a backup of your postoffice.

Additional query words: 3.00 3.00b 3.20

Keywords: KB129771

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