Microsoft KB Archive/836947

= You receive a &quot;Script Error on Line 1312&quot; error message when you try to open the Windows Update Web site =

PSS ID Number: 836947

Article Last Modified on 4/1/2004

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The information in this article applies to:

 Microsoft Windows Update, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional 

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SYMPTOMS
When you try to gain access to the Windows Update Web site, you may receive an error message that is similar to the following:

Problem Description:

Error on Page:

Line 1312

Char 2

Error object expected

code 0

Url:http://windowsupdate.microsoft.com



CAUSE
This issue may occur if there is a problem with the Digit grouping setting in your Regional Options.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Make sure you are in the Category View, not the Classic View of Control Panel.
 * 3) Click Date, Time, Language and Regional Options.
 * 4) Click Regional and Language Options.
 * 5) Click the Regional Options tab.
 * 6) Click Regional Options.
 * 7) Click Customize.
 * 8) In the Digit grouping box, select 123,456,789.

Keywords: kbprb KB836947

Technology: kbWinUpdate kbWinUpdateSearch kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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