Microsoft KB Archive/177884

= OLEXP: Error Message: The Message Cannot Be Sent... =

Article ID: 177884

Article Last Modified on 11/4/2003

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APPLIES TO


 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 4.0

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This article was previously published under Q177884



SYMPTOMS
When you attempt to send an e-mail message in Outlook Express, you may receive the following error message:

The message cannot be sent. An error has occurred.

When you attempt to save or close the e-mail message, you may receive the following error message:

Cannot save this message.



CAUSE
These error messages can occur if your e-mail address is missing from the E-Mail Address box in the properties of the account you are using to send the e-mail message.



RESOLUTION
To resolve this issue, follow these steps in Outlook Express:


 * 1) On the Tools menu, click Accounts.
 * 2) Click the Mail tab, click the account you want to use to send the e-mail message, and then click Properties.
 * 3) On the General tab, type your e-mail address in the E-Mail Address box.
 * 4) Click OK, and then click Close.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 4.00

Keywords: kberrmsg kbenv KB177884

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