Microsoft KB Archive/207831

= Computer Stops Responding After Windows 98 Upgrade =

Article ID: 207831

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q207831



SYMPTOMS
After you upgrade your Microsoft Windows 95-based computer to Windows 98, your computer may stop responding (hang) when you restart your computer.



CAUSE
This behavior can occur if your communication port 1 (COM1) has the same Interrupt Request (IRQ) as COM3.



RESOLUTION
To resolve this behavior, restart your computer in Safe Mode and remove COM3:
 * 1) Hold CTRL while your computer restarts, and then choose Safe Mode from the Windows 98 Start Up Menu.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click System, click Device Manager, double-click the Ports branch to expand it, click COM3, click Remove, and then click OK.

Keywords: kbhardware kbprb KB207831

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