Microsoft KB Archive/155212

Mac Works 4.0c - PowerMac: Please Locate Help

PSS ID Number: Q155212 Article last modified on 10-22-1998

4.0

MACINTOSH

================================================================ ==

The information in this article applies to:

 == Microsoft Works for the Power Macintosh, version 4.0c == 

= SYMPTOMS =

If you have done both of the following

Installed Works 4.0 (non PPC) from the Microsoft Works/Bookshelf CD

Upgraded to Works 4.0C for the Power Macintosh

the Microsoft Works Online Reference option will no longer be listed under the Help menu (the menu with the question mark in the upper right corner of your display). Instead, you will see Microsoft Works 4.0 Help.

When you choose this option, you will be prompted to locate Microsoft Help followed by a prompt to locate the Help files.

Although Microsoft Help may exist on your hard drive, you will not be able to locate the appropriate Help files for the Multimedia version of Microsoft Works.

= RESOLUTION =

You may try either of the following methods to start the Microsoft Works Online Reference:

  Start the online reference by locating and double-clicking on the application on your hard drive. -or-   Remove the Power Macintosh version of Works and reinstall the non-Power Macintosh version from the Compact Disc. 

= MORE INFORMATION =

To use the Online Reference, locate the file titled, Works 4.0 Online Reference. The file should be in the following location:

Your Macintosh Hard Drive Microsoft Works 4.0 folder Tools folder Help folder

The Help folder should contain the following four items:

QuickView 1.5.26 Works 4.0 Online Reference Help with QuickView Works Balloon Help

= Additional query words: mac m_works 68K gone missing error 4.0c rom mmworks =

Version : 4.0 Platform : MACINTOSH ============================================================================= Copyright Microsoft Corporation 1998.