Microsoft KB Archive/816052

= Third-level subfolders are not uninstalled when you run the Pocket PC uninstaller =

Article ID: 816052

Article Last Modified on 2/3/2006

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APPLIES TO


 * Microsoft Pocket PC 2002 Phone Edition Software
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Pocket PC 2002 Phone Edition Software
 * Microsoft Pocket PC 2002 Software Standard Edition

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SYMPTOMS
When you uninstall a program on a Microsoft Windows Powered Pocket PC-based mobile device, you may receive the following error message:

Settings

Uninstall complete. These files were not removed because they are in use, read-only, or stored on a storage card that has been removed. To delete them, use File Explorer on the device or ActiveSync on the PC.

Additionally, folders that the installer created when you installed the program still remain on your device.



CAUSE
The Pocket PC uninstaller does not remove subfolders that are deeper than two levels.



WORKAROUND
The developer must re-design the Setup package for the program. The Setup package must install the program by using two or fewer folder levels.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If the developer has used the CabWiz development tool to create a CAB file to install the program, the files and the subfolders may not be correctly uninstalled. This problem occurs if the installation has three or more levels in the folder hierarchy. For example, the following folder hierarchy may cause this problem:

Program Files\Folder1\Folder2

Additional query words: ppc subdirectory subdirectories cabwiz unload wceload application

Keywords: kbtshoot kbprb KB816052

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