Microsoft KB Archive/841005

= You receive a &quot;Stop 0x00000003&quot; error message on your Windows XP-based computer =

Article ID: 841005

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Media Center Edition 2004

-





SYMPTOMS
Your Microsoft Windows XP-based computer stops responding unexpectedly, and you receive a Stop error message that is similar to the following:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:


 * STOP: 0x00000003 (0x03C91000, 0x00000134, 0x00000CF0, 0x00000000)

UNSYNCHRONIZED_ACCESS

Note The four parameters in this error message may vary based on the cause of the Stop error.

When you use Event Viewer, you may see that an access violation in the Vidcap.ax Universal Video Class (UVC) driver file is logged.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  17-Mar-2004  06:02  5.5.5.0            15,872  Spupdsvc.exe 03-May-2004 23:43  5.1.2600.2125      28,672  Vidcap.ax



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
This Stop error typically occurs on computers with multiple TV tuner cards installed.

