Microsoft KB Archive/158271

= SNA Windows 95 Client Not Support Windows NT Password Change =

Article ID: 158271

Article Last Modified on 10/23/2003

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APPLIES TO


 * Microsoft SNA Server 2.11 Service Pack 1, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q158271





SYMPTOMS
If you use SNA Server version 2.11 Service Pack 1 (SP1) Windows 3.x client software, and you connect to SNA Server over TCP/IP sockets, NetWare IPX/SPX, or Banyan IP, you may experience the following problem.

The SNA Server Windows 95 client software does not support the ability to change the Microsoft Windows NT password during SNA client logon. If the Windows NT administrator has configured their Windows NT user accounts for User Must Change Password at Next Logon, or if the user password has expired, the SNA Server Windows 95 client will display the following error messages:

SnaBase

ERROR: Cound not open sponsor connection to

Do you want to run the SNA Client configuration program ?

ERROR: The SnaBase Service is not started.

NOTE: Many possible causes exist for a logon error besides a bad user ID, password, domain, or expired password. Other possibilities include:
 * The user account has been disabled.
 * The user account has been locked out due to excessive failed logon attempts.
 * Restricted user logon hours has been defined.
 * The user must logon from a specific workstation.
 * The user is logging on using a trusted domain account and Windows NT is currently unable to contact a domain controller in the trusted domain.



CAUSE
The SNA Server Windows 95 client does not support the Windows NT password change function.



RESOLUTION
Do one of the following:
 * Use the Windows 95 Control Panel Password utility to change the user[ASCII 146]s Windows NT password. This requires that the Windows 95 user is already logging into the Windows NT domain (for example, to the domain user account that has been assigned SNA Server resources) and his or her Windows 95 computer is configured with the Microsoft Networking redirector.
 * Disable password expiration on the Windows NT account used by the SNA Server Windows 95 user.
 * Require the Windows NT administrator to reset the Windows NT account when the SNA Windows 95 client logon fails.



STATUS
Microsoft has confirmed this to be a problem in Microsoft SNA Server version 2.11 and 2.11 Service Pack 1 Windows 95 client software. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: sp1

Keywords: kbbug kbfix KB158271

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