Microsoft KB Archive/155313

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IA Setup Error Installing to Workstation Installation of Word

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Q155313

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The information in this article applies to:


 * Microsoft Internet Assistant for Word, versions 2.0, 2.0z, 2.02b, 2.03z, 2.04z
 * Microsoft Word for Windows, versions 7.0, 7.0a
 * Microsoft Word for Windows NT, version 6.0

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SYMPTOMS
When you install Internet Assistant 2.0 - 2.04z to a workstation installation of Word, you receive one of the following error messages:

Word for Windows 95
Setup could not create the folder:

"\\\ISGDI32.DLL"

Word for Windows NT
Setup could not open the file:

"\\\ISGDI32.DLL"

CAUSE
The Isgdi32.dll file is not able to install to the server location that contains the Winword.exe program file. This file will need to be copied to the server manually.

STATUS
We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND
When you get one of the error messages listed in the Symptoms section, click the Ignore button. When Setup is completed, copy the Isgdi32.dll file into the directory on the server where the shared Winword.exe file is located, using one of the following methods:

Method 1:

"If you have access to a personal computer that has a local installation of Word, install Internet Assistant on this computer, and then copy the Isgdi32.dll file from the local installation to the shared directory on the network where you installed Winword.exe." Method 2:

If you don't have access to a local installation of Word, use the following steps to manually extract the file from the Ia1.cab file. (This file is part of the self-extracting archive.)

 Start Internet Assistant setup. When prompted to select the installation type, minimize the Setup program and search the hard disk for the Ia1.cab file. Copy this file to another folder (subdirectory). Maximize Internet Assistant Setup, and then click the Exit Setup button.  Extract the Isgdi32.dll file from the Ia1.cab file. To extract this file from drive A to C:\Windows\Temp, for example, use the Windows 95 Extract.exe file. To do this, click Start on the Windows Taskbar, point to Run and type the following command in the Open box: "extract a:\ia1.cab isgdi32.dll /l c:\windows\temp" Copy the extracted file, Isgdi32.dll, to the network server directory that contains the Winword.exe file.

Once this file is on the network server, subsequent workstation installations of Internet Assistant will be successful. For additional information on using the Extract tool, please see the following article in the Microsoft Knowledge Base:

"Q129605 How to Extract Original Compressed Windows Files"

MORE INFORMATION
This .dll file is used to export pictures when you convert a Word document to HTML format and select Save Pictures. If this .dll is not installed on the server, you get the following error messages:

Microsoft Word Err = 1406

The disk is full or too many files are open.

followed by:

Wordbasic Err = 23

Cannot Write to Disk.

The Isgdi32.dll file size is 292K (299008 bytes).

Additional query words: hypertext markup language iaword dll saving word7 word95 ISGDI32 fail fails work station network installation installing failing error message

Keywords : kbsetup kbwdinternet

Issue type :

Technology :