Microsoft KB Archive/324940

= OL2002: You Cannot Reply to Messages That Are Opened with the 'IMAPISession::PrepareForm' and the 'IMAPISession::ShowForm' Methods =

Article ID: 324940

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 2

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This article was previously published under Q324940



SYMPTOMS
If you write a program that uses MAPI to open messages and that uses both the IMAPISession::PrepareForm and the IMAPISession::ShowForm methods to display the messages, you receive the following error message when you reply to the messages:

Could not complete the operation because the service provider does not support it.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Size       File name -  19-Sep-2002  02:45     1,804    Hotfix.txt 28-Aug-2002 05:14   125,952    Olkintl.msp 28-Aug-2002 05:17   915,456    Olkintl_admin.msp 30-Aug-2002 19:31     3,180    Readme.txt After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version       Size     File name ---  23-Aug-2002  22:58  10.0.4420.0   854,600  Msmapi32.dll 09-Aug-2002 03:21  10.0.4406.0   735,816  Outex.dll 09-Aug-2002 03:21  10.0.4406.0   338,504  Pstprx32.dll

NOTE: Microsoft recommends that you use Microsoft Windows Installer 2.0 for the Client Patch installation that is after Microsoft Office XP Service Pack (SP-2). For more information, see the Outlook 2002 Readme.txt file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Additional query words: PrepareForm ShowForm OL2002 mapi reply modal

Keywords: kbbug kbfix kbqfe kbhotfixserver KB324940

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