Microsoft KB Archive/841624

= The SMS Administrator console cannot display Windows Event Viewer, Windows Diagnostics or Windows Performance Monitor for Windows XP Service Pack 2 clients =

Article ID: 841624

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
You may not be able to use the Microsoft Systems Management Server (SMS) Administrator console to view the following tools for Microsoft Windows XP Professional Service Pack 2 (SP2) clients:
 * Windows Event Viewer
 * Windows Diagnostics
 * Windows Performance Monitor

Although the clients exist on the network, you may receive the following error message when you try to start any one of these tools:

The network path was not found.

Additionally, the Windows\Pfirewall.log file may show that the SMS server queried all the file sharing ports. After the queries occur, you may receive the following error message:

The network path was not found.

This symptom only occurs if Windows Firewall logging has been enabled.



CAUSE
This behavior occurs because Windows XP Professional SP2 turns on the Windows Firewall. The Windows Firewall blocks some network connections. Therefore, the SMS Administrator console cannot view the Windows XP Professional SP2 tools.



WORKAROUND
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. Microsoft does not recommend this workaround but is providing this information so that you can choose to implement this workaround at your own discretion. Use this workaround at your own risk.To work around this behavior, turn on the File and Printer Sharing policy in Windows Firewall on each Windows XP Professional SP2 client:
 * 1) Click Start, click Control Panel, and then double-click Windows Firewall.
 * 2) On the General tab, click On (recommended), and then click to clear the Don't allow exceptions setting check box.
 * 3) On the Exceptions tab, click to select the File and Printer Sharing check box, and then click OK.



STATUS
This behavior is by design.



MORE INFORMATION
For more information about Windows Firewall, exceptions, logging, and security:
 * 1) Click Start, and then click Help and Support.
 * 2) In the Search box, type windows firewall, and then click Start searching.

For a list of frequently asked questions about SMS 2003 clients, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/sms/sms2003/techfaq/tfaq03.mspx

Network administrators can use Group Policy to configure Windows Firewall settings. To view the &quot;Deploying Internet Connection Firewall Settings for Microsoft Windows XP with Service Pack 2&quot; white paper, visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?linkid=23277

Additional query words: springboard icf

Keywords: kberrmsg kbtshoot kbprb KB841624

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