Microsoft KB Archive/884570

= Event ID 1004 is logged when a thin client tries to obtain a license from a Windows Server 2003-based terminal server =

Article ID: 884570

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
When a thin client device tries to obtain a Terminal Services license from a Microsoft Windows Server 2003-based terminal server, the following Error event is logged in the Application log of the terminal server. Event Type: Error

Event Source: TermService

Event ID: 1004

Description: The terminal server cannot issue a client license.

Note This Error event is logged even if the terminal server has permanent client licenses available.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces the hotfixes that are described in the following Microsoft Knowledge Base articles:

832794 Terminal Server License Server Activation Wizard generates a product ID that does not work

834803 License Server Security Group setting does not work in Windows Server 2003 Terminal Server

837211 Clients cannot obtain permanent Windows 2000 Terminal Services Client Access Licenses

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  23-Aug-2004  22:06  5.2.3790.206      326,656  Lserver.exe 23-Aug-2004 23:21  5.2.3790.193       28,672  Tls236.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about a similar problem that may occur if a Windows-based terminal server client has been issued a permanent license, but that license has expired, click the following article number to view the article in the Microsoft Knowledge Base:

813508 Cannot connect to a terminal server from a Windows-based terminal

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

Additional query words: TS

Keywords: kbqfe kbhotfixserver kbtermserv kblicensing kbbug kbfix kbwinserv2003presp1fix KB884570

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