Microsoft KB Archive/945210

= Error message when System Center Online Asset inventory data is not being processed: &quot;ERROR_INTERNET_TIMEOUT&quot; =

Article ID: 945210

Article Last Modified on 12/17/2007

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APPLIES TO


 * Microsoft Asset Inventory Services

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista



SYMPTOMS
System Center Online Asset inventory data is not being processed for a particular client. Additionally, an error message that resembles the following is logged in the %windir%\SCOnlineClient.log file:

ERROR_INTERNET_TIMEOUT



CAUSE
This problem occurs because the default time-out value for communication between the client and the System Center Online Asset Inventory Service is 60 seconds. If the service has not replied within the 60-second time frame, the communication times out. The client then schedules retry tasks in Task Scheduler.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, change the time-out value from the default value to a larger value for slower connections. To do this, modify the following registry keys, as appropriate for your situation:  On x86-based systems, increase the value from 60000 (60 seconds) to a larger value for the following registry subkey:

 On x64-based systems, increase the value from 60000 (60 seconds) to a larger value for the following registry subkey:



Note These registry values must be in milliseconds.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbprb kbexpertiseinter kbtshoot kberrmsg KB945210

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