Microsoft KB Archive/254864

= BUG: You receive an"Osa9.exe has generated errors and will be closed by Windows" error message when you click New Office Document in Windows 2000 =

Article ID: 254864

Article Last Modified on 9/14/2004

-

APPLIES TO


 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition

-



This article was previously published under Q254864



SYMPTOMS
When you click New Office Document on the Start menu, you receive the following error message:

Osa9.exe has generated errors and will be closed by Windows.

You will need to restart the program.

An error log is being created.



CAUSE
This problem occurs when both of the following conditions are true:
 * You upgraded to Microsoft Windows 2000 from Microsoft Windows 95 or Microsoft Windows 98.

-and-


 * Microsoft Office 2000 was installed on your computer when you upgraded to Windows 2000.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install the Microsoft Office 2000 SR-1/SR-1a Update



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000 osa osa.exe sr1

Keywords: kberrmsg kbbug kbfix kbdta KB254864

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.