Microsoft KB Archive/328567

= An Access Violation Occurs When a Program Tries to Update Active Directory =

Article ID: 328567

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q328567



SYMPTOMS
An access violation may occur when a program or a service tries to update information in Active Directory.



CAUSE
This problem occurs if the Lightweight Directory Access Protocol (LDAP) provider DLL enumerates properties incorrectly and processes property cache information that is not valid.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version          Size       File name 24-Sep-2002 11:37  5.0.2195.6069    124,176   Adsldp.dll 24-Sep-2002 11:37  5.0.2195.5781    131,344   Adsldpc.dll 24-Sep-2002 11:37  5.0.2195.5781     62,736   Adsmsext.dll 24-Sep-2002 11:37  5.0.2195.6052    358,160   Advapi32.dll 24-Sep-2002 11:37  5.0.2195.6058     49,424   Browser.dll 24-Sep-2002 11:37  5.0.2195.6012    135,952   Dnsapi.dll 24-Sep-2002 11:37  5.0.2195.6012     96,016   Dnsrslvr.dll 24-Sep-2002 11:37  5.0.2195.5722     45,328   Eventlog.dll 24-Sep-2002 11:37  5.0.2195.6059    146,704   Kdcsvc.dll 05-Sep-2002 14:18  5.0.2195.6048    200,976   Kerberos.dll 21-Aug-2002 05:27  5.0.2195.6023     71,248   Ksecdd.sys 22-Jul-2002 12:54  5.0.2195.5960    507,152   Lsasrv.dll 22-Jul-2002 12:54  5.0.2195.5960     33,552   Lsass.exe 27-Aug-2002 11:53  5.0.2195.6034    108,816   Msv1_0.dll 24-Sep-2002 11:37  5.0.2195.5979    307,472   Netapi32.dll 24-Sep-2002 11:37  5.0.2195.5966    360,720   Netlogon.dll 24-Sep-2002 11:37  5.0.2195.6048    918,800   Ntdsa.dll 24-Sep-2002 11:37  5.0.2195.6025    389,392   Samsrv.dll 24-Sep-2002 11:37  5.0.2195.5951    129,296   Scecli.dll 24-Sep-2002 11:37  5.0.2195.5951    302,864   Scesrv.dll 24-Sep-2002 11:37  5.0.2195.5859     48,912   W32time.dll 04-Jun-2002 10:32  5.0.2195.5859     57,104   W32tm.exe 24-Sep-2002 11:37  5.0.2195.6052    126,224   Wldap32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
The access violation (0xC0000005) that is described in this article is caused by the Adsldp.dll component.

ChildEBP RetAddr

076cf910 74d9ef7d msvcrt!_wcsicmp+0x6f

076cf928 74d9f553 adsldp!CPropertyCache::findproperty+0x1e

076cf958 74d9f873 adsldp!CPropertyCache::unmarshallproperty+0x5a

076cfdd8 74da0f17 adsldp!CPropertyCache::LDAPUnMarshallProperties2+0x129

076cfe38 74da0d93 adsldp!CLDAPGenObject::GetInfo+0x14f

076cfe44 76aeaea6 adsldp!CLDAPGenObject::GetInfo+0x17

076cfe6c 76aea928 LOCALSPL!GetGUID+0x15

076cfea8 76ae6a86 LOCALSPL!GetPrintQueueContainer+0x9c

076cfeec 76ae667f LOCALSPL!DsPrinterUnpublish+0x57

076cff28 76ae9eab LOCALSPL!SetPrinterDs+0xeb

076cff58 76ad7222 LOCALSPL!DsUpdatePrinter+0x16e

076cff6c 76ae9f1a LOCALSPL!RunForEachPrinter+0x2c

076cff7c 76ad71d0 LOCALSPL!DsUpdateSpooler+0x19

076cff90 76aea00c LOCALSPL!RunForEachSpooler+0x21

076cffb4 77e8758a LOCALSPL!DsUpdate+0xec

076cffec 00000000 kernel32!BaseThreadStart+0x52

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: spoolss av localspl

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbdirservices kbwin2ksp4fix kbhotfixserver KB328567

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