Microsoft KB Archive/230005

= Links & Access Games: Game Stops Responding or Sound Is Garbled =

Article ID: 230005

Article Last Modified on 6/14/2005

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APPLIES TO


 * Microsoft Links LS 1999
 * Microsoft Links 2003
 * Microsoft Links 2003 Championship Edition
 * Microsoft Links 2003 Championship Edition
 * Microsoft Links 2003 Championship Edition

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This article was previously published under Q230005



SYMPTOMS
When you start one of the programs listed at the beginning of this article, you may experience either of the following symptoms:
 * The game may stop responding (hang).
 * The sounds in the game may be garbled.

In addition, sounds in the game may not be played.



CAUSE
This behavior occurs if your sound card does not support Microsoft DirectX or if the sound drivers are outdated.



RESOLUTION
To resolve this behavior, contact your audio hardware manufacturer to obtain and install the latest version of the driver for your sound card. For information about how to contact the manufacturer of your sound card, see the "More Information" section of this article. You may also visit the following Microsoft Windows Update Web site to see if applicable driver updates are available:

http://windowsupdate.microsoft.com

To identify the name and provider of your sound card, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type DXDIAG, and then click OK.
 * 3) Click the Sound tab
 * 4) Under Device, look for Name, and under Driver, look for Provider.
 * 5) Click Exit.



MORE INFORMATION
To test the performance of your sound card with DirectX, use the DirectX Diagnostic Tool.

For additional information about how to use the DirectX Diagnostic Tool, click the following article number to view the article in the Microsoft Knowledge Base:

190900 DirectX: Description of the DirectX Diagnostic Tool

Note If you cannot start the DirectX Diagnostic Tool, download and install the latest version of Direct X. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/directx

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: 1.00 access linksls tm os distorted fuzzy crackle audio

Keywords: kbhardware kbprb kbsound kbfaq KB230005

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