Microsoft KB Archive/298363

= ACC2000: Invalid Page Fault When You Start Help =

Article ID: 298363

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Access 2000 Standard Edition

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This article was previously published under Q298363



SYMPTOMS
When you attempt to start Help in Microsoft Access 2000, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

MSOhelp caused an invalid page fault in module itss.dll at 015f:5d487227.



RESOLUTION
To resolve this behavior, follow these steps:  Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Add/Remove Programs. In the Add/Remove Programs dialog box, click Microsoft Office 2000, and then click Change. In the Microsoft Office 2000 Maintenance Mode dialog box, click Add or Remove Features. In the Update Features dialog box, click the Microsoft Access for Windows icon, and then click Not Available. Click Update Now.  Find and rename the following files:   File to Find      New Name -  hh.exe            hh.old hhctrl.ocx       hhctrl.old itss.dll         itss.old itircl.dll       itircl.old </li> In Control Panel, double-click Add/Remove Programs again.</li> In the Add/Remove Programs dialog box, click Microsoft Office 2000, and then click Change.</li> In the Microsoft Office 2000 Maintenance Mode dialog box, click Add or Remove Features.</li> In the Update Features dialog box, click the Microsoft Access for Windows icon, and then click Run all from My Computer. Click Update Now.</li></ol>

Keywords: kberrmsg kbprb KB298363

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