Microsoft KB Archive/232459

= Microsoft Comic Chat upgrade overwrites customized characters =

Article ID: 232459

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Chat 2.1a
 * Microsoft Chat 2.1
 * Microsoft Chat 2.0
 * Microsoft Chat 2.5
 * Microsoft Chat 2.5

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This article was previously published under Q232459



SYMPTOMS
When you upgrade Microsoft Chat from the Microsoft Windows Update Web site, you may overwrite custom comic characters that use color with standard black and white comic characters.



CAUSE
This issue can occur if your custom character files use the same names as the files that Chat installs.



RESOLUTION
To resolve this issue, copy the \Program Files\MS Chat\Comic Art folder to a temporary location prior to the upgrade. After the upgrade is complete, restore the Comic Art folder to the original location.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.



MORE INFORMATION
For more information about how to create original characters or about how to download characters, click the following article numbers to view the articles in the Microsoft Knowledge Base:

178246 How to create your own characters for Microsoft Chat

191823 How to download Microsoft Chat characters

Additional query words: MS Comic Chat color customized characters

Keywords: kbenv kbprb KB232459

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