Microsoft KB Archive/287735

= &quot;[Fatal] Failed to Get System Information&quot; Error Message Occurs When You Run Netdiag =

Article ID: 287735

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q287735



SYMPTOMS
When you run the Netdiag tool, you receive the following error message:

[Fatal] Failed to get system information of this machine



CAUSE
This issue occurs because Netdiag depends on the Remote Registry service to function properly. If the Remote Registry Service is stopped, Netdiag cannot run.



RESOLUTION
To resolve this issue, start the Computer Management console, click Services, and then start the Remote Registry service.



STATUS
This behavior is by design.

Keywords: kbenv kberrmsg kbprb KB287735

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