Microsoft KB Archive/945026

= Error message when you try to start the Zune software: &quot;Can't connect to the Zune Marketplace&quot; or &quot;Windows could not start the Zune Networking Sharing Service&quot; =

Article ID: 945026

Article Last Modified on 11/17/2007

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APPLIES TO


 * Zune software
 * Zune Digital Media Player

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SYMPTOMS
When you try to start the Zune software, you may receive an error message that resembles one of the following:

Error message 1

Error Message: Zune

Can't connect to the Zune Marketplace. Make sure no other instances of Zune software are running and then try again.

Error message 2

Error Message: Services

Windows could not start the Zune Networking Sharing Service service on Local Computer.

Error 1075: The dependency service does not exist or has been marked for deletion.

This issue occurs after you upgrade a Windows XP-based computer to Windows Vista.



CAUSE
This issue may occur if the Zune Networking Sharing Service is corrupted.



THINGS TO TRY
To resolve this problem, uninstall and then reinstall the Zune software. To do this, follow these steps:  In Windows XP, click Start, click Run, type Appwiz.cpl, and then click OK.

In Windows Vista, click Start, type Appwiz.cpl in the Start Search box, and then click Appwiz.cpl in the Programs list.

Note If you are prompted for an administrator password or for a confirmation when you try to perform an action in Windows Vista, type the password, or click Continue. Click Zune, and then click Remove or Uninstall. Follow the prompts to uninstall the Zune software. Visit the following Zune Web site:

http://www.zune.net/setup

 Click download zune, click Run, and then follow the prompts to install the Zune software.

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