Microsoft KB Archive/202780

= Encarta 99 Err Msg: An Error Has Occurred in Your Program =

Article ID: 202780

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q202780



SYMPTOMS
When you start a Virtual Tour in Microsoft Encarta Encyclopedia 99, you may receive the following error message on a white screen:

An error has occurred in your program. To keep working anyway, click Ignore and save your work in a new file. To quit this program, click Close.

If you click Ignore, nothing happens.

If you click Close, you receive one of the following error messages:

Enc99 caused a general protection fault in module Dibeng.dll.

Enc99 caused a general protection fault in Stbv_128.drv.



CAUSE
This behavior can occur if the following conditions are true:


 * An STB Velocity 128 video adapter is installed in your computer.
 * Your computer is configured to use a 256 color palette.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.

Download and Install the Latest Video Driver
Download and install the latest video driver for your video adapter from the following STB Web site:

http://www.stb.com

If the issue continues to occur, proceed to the next method.

Configure Your Computer to Use a High Color or True Color Palette
To do this:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Color Palette or Colors box, click either High Color or True Color.
 * 5) Click OK. If you are prompted to restart your computer, do so.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm enc99 tours blank empty

Keywords: kb3rdparty kbdisplay kberrmsg kbimu kbprb KB202780

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