Microsoft KB Archive/278481

= MSN Companion Troubleshooting Tool FIXIT =

PSS ID Number: 278481

Article Last Modified on 11/12/2001

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q278481



SUMMARY
MSN Companion has several secret codes that give access to special troubleshooting information on the device, or that perform special troubleshooting actions.

The &quot;FIXIT&quot; code gives access to dialing settings, and lets you check or change basic and advanced settings and the password.



MORE INFORMATION
To reach the fixit site
 * 1) Turn on the MSN Companion and immediately click do not connect.
 * 2) On the main troubleshooting page click I have some other problem that isn't described above.
 * 3) In the text entry box type fixit and click Go.
 * 4) * Click basic for basic dialing settings.
 * 5) * Click advanced for advanced dialing settings.
 * 6) * Click password to change your stored password.

Note that this password must match the password stored on the MSN servers

To change basic settings page
 * 1) Type or clear Reach an outside line by dialing: text box (usually 9).
 * 2) Select or clear block call waiting, either *70 or other:(such as 70#, or 1170).
 * 3) Select or clear use pulse dialing.
 * 4) Select or clear wait audible dial.
 * 5) Select or clear dial slowly.
 * 6) To retain changes click save.

To change advanced settings
 * 1) Click advanced.
 * 2) Type or clear modem prefix and/or modem suffix.
 * 3) Type or clear long distance enabler (1 in the US).
 * 4) Make the following changes or choices for both main number and alternate number.
 * 5) * use area code
 * 6) * enable long distance (usually not selected)
 * 7) * phone number
 * 8) Type or clear toll free number 1 and toll free number 2.
 * 9) To retain changes click save.

Your Password

Note: the password for your account is kept on the MSN servers, and a copy of the password is also stored in your MSN Companion. When MSN Companion connects to the MSN servers, it uses this stored password to automatically log you into MSN.

There are rare circumstances when a password will be changed on the MSN servers. If this is the case, you will not be able to log in to the MSN servers and you will see an error screen. You will need to change the password that's stored in the MSN Companion so that it matches the password on the MSN servers.

To change password
 * 1) Click password.
 * 2) In the password text box, type a new password.
 * 3) In the re-type password text box, type the new password again.
 * 4) To retain changes click save.

Additional query words: kbimu fixit hack page MSN Companion

Keywords: kbinfo KB278481

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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