Microsoft KB Archive/919419

= Duplicate queue items are created after you receive an e-mail message that was sent to a queue in Microsoft Dynamics CRM 3.0 =

Article ID: 919419

Article Last Modified on 7/12/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
After you receive an e-mail message that was sent to a queue in Microsoft Dynamics CRM 3.0, duplicate queue items are created. One queue item is in the mail queue. And, another queue item is in the queue owner's assigned queue. Both queue items are related to the same activity.

Additionally, when the activity is assigned, the duplicate item is not removed. This behavior also occurs when the activity is accepted.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software. To enable this hotfix, follow these steps:  Log on to the computer that is running Microsoft Dynamics CRM 3.0. Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM\

 On the Edit menu, point to New, and then click DWORD Value. Type DisableMultiQueueItems, and then press ENTER. Right-click DisableMultiQueueItems, and then click Modify.</li> In the Value data box, type 1, and then click OK.</li> On the File menu, click Exit.</li></ol>

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MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsemail kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB919419

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