Microsoft KB Archive/314336

= OL2002: Outlook Body-Part Handling Strips Carriage Returns Off of Messages Incoming from AUTODIN =

Article ID: 314336

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q314336



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Outlook body-part handling strips carriage returns (CRs) from messages that are incoming from the AUTODIN Messaging System. As a result, the complete message is opened as a single line.



CAUSE
By default, the Outlook Rich Edit feature converts a CR_CR_LF sequence into a space. As a result, the formatting information for the lines is lost when Outlook opens these messages.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:   Date           Time       Version        Size         File name -  29-Nov-2001    00:21 AM   10.00.3527.0   6,302,024    Outllib.dll

After the hotfix is installed, the following files will have the listed attributes or later:   Date           Time       Version        Size         File name -  29-Nov-2001    00:21 AM   10.00.3527.0   6,302,024    Outllib.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).



MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To enable this fix, modify the following registry entry:  Quit Outlook. Apply the fix in the &quot;Resolution&quot; section. Start Registry Editor (Regedt32.exe). Locate the following key in the registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook\Options\Mail

</li> On the Edit menu, click Add Value, and add the following information:

Value name: AutodinCR

Data type: REG_DWORD

Value: 0x0, 0x1

Default: 0x0 (not in registry by default)

This parameter controls the behavior of the Outlook Rich Edit feature. Set it to 1 to enable the fix.</li> Click OK, and then quit Registry Editor.</li> Start Outlook.</li></ol>

Keywords: kbbug kbfix kbofficexppresp1fix kbofficexpsp2fix KB314336

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