Microsoft KB Archive/190285

= OLEXP: E-mail Address Missing in Message Exported to Outlook 97 =

Article ID: 190285

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook Express 4.01
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 4.01
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q190285



SYMPTOMS
When you reply to a message in Microsoft Outlook 97, the Check Names dialog box may appear and you are unable to send the message. Alternatively, when you double-click the friendly name of the sender on the "From" line of the message, nothing happens.



CAUSE
This behavior can occur if you export e-mail messages from Microsoft Outlook Express to Outlook, and you have configured Outlook to use the Internet Mail Service. The e-mail address of the name on the "From" line is missing, but the friendly name is visible.



RESOLUTION
To reply to the message, type the correct e-mail address on the "To" line.

To View the Address of the Name on the From Line

 * 1) Start Outlook Express.
 * 2) Open the problem message.
 * 3) Double-click the "From" line and view the sender's e-mail address on the Personal tab.



MORE INFORMATION
When you export messages from Outlook Express to Outlook 97 using the Microsoft Exchange Server service, this problem does not occur. The e-mail addresses are retained.

For additional information about how to import e-mail messages from Outlook Express, please see the following article in the Microsoft Knowledge Base:

175715 OL97: How to Import E-mail Messages from Outlook Express

Keywords: kbinterop kbenv kbprb KB190285

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