Microsoft KB Archive/938547

= Outlook and the Microsoft CRM Web Service Hoster process stop responding when you click &quot;Set Regarding&quot; or when you view Microsoft Dynamics CRM pages in the Microsoft Dynamics CRM 3.0 laptop client for Outlook =

Article ID: 938547

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you click Set Regarding or when you view Microsoft Dynamics CRM pages in the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook, Microsoft Office Outlook and the Microsoft CRM Web Service Hoster process (Microsoft.Crm.Application.Hoster.exe) stop responding. Or, some Microsoft Dynamics CRM pages are blank. Additionally, you receive the following error message:

Server too busy.

Note If you try to end the Microsoft CRM Web Service Hoster process, a modal dialog box appears in Outlook. However, Outlook, the Microsoft CRM Web Service Hoster process, and Windows Internet Explorer stop responding.

Additionally, the following message may be logged in the Application log:

An existing connection was forcibly closed by the remote host.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Release

Microsoft Dynamics CRM 3.0 laptop client for Outlook

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Outlook.

Prerequisites
You must have the Microsoft Dynamics CRM 3.0 laptop client for Outlook and the Microsoft Dynamics CRM 3.0 laptop client for Outlook Compatibility installed to apply this hotfix. Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB938547$\Spuninst folder.



WORKAROUND
To work around this problem, use one of the following steps:
 * Exit Outlook in Windows Task Manager. Additionally, end the Microsoft.CRM.Application.Hoster.exe process in Windows Task Manager.
 * Restart the client computer.



MORE INFORMATION
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: Cassini hang

Keywords: kberrmsg kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver KB938547

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