Microsoft KB Archive/939685

= The published articles that are based on a Knowledge Base article template are unexpectedly changed when you modify the template in Microsoft Dynamics CRM 3.0 =

Article ID: 939685

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
When you modify a Knowledge Base article template in Microsoft Dynamics CRM 3.0, the published articles that are based on the template are unexpectedly changed. When this problem occurs, you may also experience the following symptoms:
 * When you update the content of an article after you reorder the sections of the article's template, the content of the article is updated incorrectly.
 * You delete a section of the template. Then, you add a new section to the template. In this situation, the content of the section that you deleted is displayed unexpectedly in the new section.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM laptop client for Outlook.

After you install this hotfix, delete the temporary files in Windows Internet Explorer. To do this, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Follow the appropriate step:
 * 4) * In Windows Internet Explorer 7, click Delete in the Browsing history area, and then click Delete files in the Temporary Internet Files area. Then, click Yes.
 * 5) * In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.

Prerequisites
You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB939685$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB939685

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