Microsoft KB Archive/322155

= Money: &quot;Setup Is Unable to Register Tasks&quot; Error Message When You Install Money on a Windows XP-Based Computer =

Article ID: 322155

Article Last Modified on 2/1/2007

-

APPLIES TO


 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2002 Standard Edition, when used with:
 * Microsoft Windows XP Professional

-



This article was previously published under Q322155



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
If you try to install Microsoft Money on a Microsoft Windows XP-based computer, you may receive an error message similar to the following:

Setup is unable to register tasks.



CAUSE
This issue may occur if either of the following conditions are true:
 * There are corrupted registry keys.
 * There are remaining registry keys from a previous installation of Money that has been removed.



RESOLUTION
To resolve this issue, either add administrative permissions to the Money registry key, or completely remove and then reinstall Money. To do this, use one of the following methods. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Method 1: Add Administrative Permissions
 Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft

 Right-click the Money subkey, and then click Permissions. In the Group or user names list, click Administrators, and then click Add. Click to select the Allow check box in the Full Control row.</li> Click Apply, and then click OK.</li> Restart your computer.</li></ol>

Quit All Running Programs

 * 1) Restart your computer, and then log on as Administrator.
 * 2) Press CTRL+ALT+DELETE, and then click Task Manager.
 * 3) In the list of running programs, click a program, and then click End Task.
 * 4) Repeat step 3 until you have quit each program.

Display Hidden Files

 * 1) On the desktop, double-click My Computer.
 * 2) On the Tools menu, click Folder Options.
 * 3) Click the View tab.
 * 4) In the Advanced Settings list, click Show hidden files and folders.
 * 5) Click to clear the Hide protected operating system files check box.
 * 6) Click Apply, and then click OK.

Remove Money
Note Make a backup of your Money data files before you follow these steps.
 * 1) Click Start, and then click Control Panel.
 * 2) In Control Panel, double-click Add or Remove Programs.
 * 3) Click Microsoft Money, and then click Remove.
 * 4) Follow the on-screen instructions to complete the removal process.
 * 5) Repeat steps 3 through 4 to remove any programs that are associated with Money (Microsoft Money System Pack or a previous version of Money).
 * 6) Close Control Panel.

Delete Money Folders
<ol> Start Windows Explorer.</li> Locate the following folder:

C:\Documents and Settings\All Users\Application Data\Microsoft\Money

</li> Right-click the folder, and then click Delete.

When you are prompted to confirm the deletion, click Yes.</li> Repeat steps 2 through 3 to delete the following folder:

C:\Program Files\Microsoft Money

</li></ol>

Delete Associated Registry Keys
<ol> Click Start, and then click Run.</li> In the Open box, type regedit, and then click OK.</li> Locate the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Money

</li> Right-click the key, and then click Delete.

When you are prompted to confirm the deletion, click Yes.</li> Repeat steps 3 through 4 to delete the following registry keys: <ul> HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft Money</li> HKEY_CURRENT_USER\Software\Microsoft\Money</li> HKEY_CURRENT_USER\Software\Microsoft\Microsoft Money</li> HKEY_CURRENT_USER\Software\Microsoft\MoneySide</li></ul> </li> <li>Quit the Registry Editor, and then restart your computer.</li></ol>

Install Money

 * 1) Insert your Money CD-ROM.

If the installation process does not start automatically, continue to follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) In Control Panel, double-click Add or Remove Programs.
 * 3) In the left pane, click Add New Programs.
 * 4) In the right pane, click CD or Floppy.
 * 5) Follow the on-screen instructions to complete the installation process.
 * 6) Restart your computer.

Keywords: kbprb KB322155

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.