Microsoft KB Archive/817824

= When You Double-Click a Folder Shortcut in a Web Folder, the Folder Does Not Open =

Article ID: 817824

Article Last Modified on 11/24/2006

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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SYMPTOMS
When you double-click a folder shortcut (.lnk file) that is contained in a Web folder in Microsoft SharePoint Portal Server 2001, nothing occurs. The folder does not open as expected, and you do not receive an error message to notify you that you cannot open the folder.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires SharePoint Portal Server 2001 Service Pack 2 (SP2) or SharePoint Portal Server 2001 Service Pack 2a (SP2a).

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version         Size       File name --- 28-Apr-2003 20:59  10.145.6428.999 1,327,104  Msonsext.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.



MORE INFORMATION
For additional information about how to use Web folders in SharePoint Portal Server, click the following article number to view the article in the Microsoft Knowledge Base:

291115 How to Manage Files and Folders in a SharePoint Portal Server Workspace

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Additional query words: sps

Keywords: kbhotfixserver kbqfe kbshareptportalsvr2001sp3fix kbshareptportalsvr2001presp3fix kbqfe kbfix kbbug KB817824

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