Microsoft KB Archive/149607

= Must Restart After Installing Microsoft Phone on Presario =

PSS ID Number: 149607

Article Last Modified on 11/8/2001

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The information in this article applies to:


 * Microsoft Phone 1.0

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This article was previously published under Q149607



SYMPTOMS
After you install the Microsoft Phone software on a Compaq Presario model 520, 720, or 920 computer, the following error message may be displayed if you start Microsoft Phone before you restart your computer:

Phone is unable to access the voice commands. Try closing Phone,

restart your computer, and try again.

Win32 error (module SPEECH).

The program has selected a non-existent speech engine.

If you restart your computer and then start Microsoft Phone again, the error message is not displayed, but the Answering Machine is turned off.



CAUSE
Compaq Presario model 520, 720, and 920 computers include a voice phone that is supported by the Microsoft Phone software. However, after you install the Microsoft Phone software on these computers, you must restart the computer for the Microsoft Phone software to function properly.



RESOLUTION
If you receive the error message stated above the first time you start Microsoft Phone on a Compaq Presario model 520, 720, or 920 computer, restart your computer, and then start Microsoft Phone again. To turn on the Answering Machine after you start Microsoft Phone, follow these steps:


 * 1) In Microsoft Phone, click Phone Properties on the Options menu.
 * 2) Click the Answer tab.
 * 3) Click the Turn On Answering Machine check box to select it.

Additional query words: 1.00 tazz wiley msphone1

Keywords: KB149607

Technology: _IKkbbogus kbMSHardwareSearch kbPhone

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