Microsoft KB Archive/285813

= Shared Fax Console Generates Run-Time Error Message =

Article ID: 285813

Article Last Modified on 1/15/2006

-

APPLIES TO


 * Microsoft BackOffice Server 2000

-



This article was previously published under Q285813



SYMPTOMS
When you are trying to install Shared Fax Console and Shared Fax Manager in a Microsoft BackOffice multiple-server environment by using the following command from BackOffice Help,

msiexec.exe /i :\Fax\Server\msfaxsrv.msi addlocal=AdminTools,FaxClient,Runtime

you may receive the following error message:

Warning: Internal Error 2711. Runtime.

The following application event log entry may also be generated:

Type: Error

Source: MSIInstaller

Category: None

ID: 1000

Description: Microsoft Shared Fax - Internal Error 2711: Runtime



RESOLUTION
To resolve this behavior, use the following command line to install the Shared Fax Console service from BackOffice Server 2000 CD-ROM 2:

msiexec.exe /i :\Fax\Server\msfaxsrv.msi addlocal=AdminTools,FaxClient,RunTime

The runtime parameter is case sensitive, thus make sure to type:

RunTime



MORE INFORMATION
The Shared Fax Console service is only intended to be used on BackOffice servers in a BackOffice multiple-server environment. For the console to connect to the Shared Fax Server, you need to load the .msc file by using the following command line:

mmc fxsadmin.msc /fax= 

For the fax client use this command:

fxsclnt.exe 

Where  (in both cases) is the name of the computer that is running Shared Fax Server (such as Shared Fax printer).

Additional query words: smallbiz BOS

Keywords: kberrmsg kbprb KB285813

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.