Microsoft KB Archive/899426

= FIX: The MSDTC service does not start in a stand-alone cluster after you install Windows Server 2003 with SP1 =

Article ID: 899426

Article Last Modified on 3/21/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
After you install Microsoft Windows Server 2003 with Service Pack 1 (SP1) on a stand-alone cluster, the Microsoft Distributed Transaction Coordinator (MSDTC) service does not start when a local quorum resource is used. When this problem occurs, the following Error event is logged in the Application log: Event Type: Error

Event Source: MSDTC

Event Category: Cluster

Event ID: 4394

Description:

MS DTC's log information has not been configured correctly in the shared cluster registry. Error Specifics: d:\srvrtm\com\complus\dtc\shared\mtxclu\mtxclusetuphelper.cpp:557, Pid: 3292, CmdLine: C:\WINDOWS\system32\msdtc.exe

Additionally, the following Error events are logged in the System log: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Description:

The Distributed Transaction Coordinator service terminated unexpectedly. It has done this 1 time(s).

Event Type: Error

Event Source: ClusSvc

Event Category: Failover Mgr

Event ID: 1069

Description:

Cluster resource 'MSDTC' in Resource Group 'Cluster Group' failed



CAUSE
This problem occurs because MSDTC does not correctly identify the local quorum resource in the stand-alone cluster.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
This problem is fixed in the Windows Server 2003 COM+ 1.5 Rollup Package 6. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

897667 Availability of Windows Server 2003 COM+ 1.5 Rollup Package 6



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

Keywords: kbqfe kbbug kbtshoot kbfix kbprb KB899426

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