Microsoft KB Archive/297363

= System Attendant Service Does Not Start with Error ID c0070952 =

Article ID: 297363

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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This article was previously published under Q297363



SYMPTOMS
When you try to start the Microsoft Exchange system attendant service, you may receive the following error message:

Could not start the Microsoft Exchange System Attendant Service on Local Computer. The service did not return an error. This could be an internal Windows error or an internal service error. If the problem persists, contact your system administrator.

In addition, the following information and error messages may be logged in the Application event log:

Event Type : Information

Event Source : MSExchangeSA

Event Category : General

Event ID : 1004

Computer :

Description : Microsoft Exchange System Attendant failed to start.

Event Type : Error

Event Source : MSExchangeSA

Event Category : General

Event ID : 1005

Computer :

Description : Unexpected error An unknown error has occurred. Facility: Win32 ID no: c0070952 Microsoft Exchange System Attendant occurred.

Event Type : Error

Event Source : MSExchangeDSAccess

Event Category : None

Event ID : 2072

Computer :

Description : Process MAD.EXE&quot; (PID=2388). All the remote Global Catalog Servers in use are not responding.



CAUSE
This issue can occur if the global catalog server cannot be contacted.



RESOLUTION
To resolve this issue, make sure that the global catalog server is running and can be contacted by the Exchange server.



MORE INFORMATION
Note You can use a tool like Dsadiag to ensure that a global catalog server is configured and can be reached.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

246175 XGEN: The Role of DSAccess in Exchange 2000 Server

246303 XGEN: Global Catalog Searches and Related TCP Ports

247263 XCON: DSAccess Use of Global Catalog After the Global Catalog Is Restarted

256976 XCLN: How MAPI Clients Access Active Directory

Additional query words: reviewdocid exch2kp2w XADM

Keywords: kberrmsg kbprb KB297363

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