Microsoft KB Archive/830764

= Print jobs from Macintosh client computers to a Windows 2000 Service Pack 4-based print server do not print =

Article ID: 830764

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you print a document from an Apple Macintosh client computer, the print job does not print. This problem occurs after you apply Microsoft Windows 2000 Service Pack 4 (SP4) to a Microsoft Windows 2000-based print server that is running Print Services for Macintosh. Additionally, you may experience both of the following symptoms:  The print server appears to receive the print job. However, the print job is deleted.  An error message that is similar to the following is logged to the application event log every time that you print a document from a Macintosh client computer: Type: Error

Source: MacPrint

Category: TrueImage Print Processor

Event ID: 4000

Description:

The TrueImage Interpreter initialization failed. (Document Name: )

Processing continued. 

You do not experience these symptoms when you print a document from a Windows-based client computer.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Microsoft Windows 2000 Service Pack 4 (SP4).

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version         Size    File name

16-Oct-2003 20:29  5.0.2195.6865  601,360  Sfmpsdib.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB830764

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