Microsoft KB Archive/229683

= List of error codes and error messages for Windows Installer processes =

Article ID: 229683

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q229683





For a Microsoft Office 2003 and Office XP version of this article, see 290158.



SUMMARY
This article contains a listing of the error codes and the error message texts that may appear when the Windows Installer (Msiexec.exe) is called to perform an overall process.

NOTE: Although the error code information in this article can help you diagnose your installation, a number of problems can cause a single error message. Therefore, the information in this article is only the first step for troubleshooting the possible cause of the problem. For more information about troubleshooting, please see the "References" section at the end of this article.



MORE INFORMATION
The following are some examples of Windows Installer processes:
 * Installing the Microsoft Windows Installer (Instmsi.exe on Microsoft Windows 95 or later, and Instmsiw.exe on Microsoft Windows NT 4.0)
 * Installing Microsoft Office
 * Applying a Windows Installer update (patch)

The error codes in the following table can be considered "Exit codes" or "Return Codes". They can be used for error-level trapping in an MS-DOS batch file or with Microsoft Systems Management Server (SMS) to find out the end result of the process.

NOTE: You do not see the error code in the Windows Installer log file that is created by Office Setup, unless you create a verbose log file. The error code appears similar to the following at the end of the verbose log file:

MSI (c) (33:8D): MainEngineThread is returning 1603

For more information about creating a verbose log file, click the following article number to view the article in the Microsoft Knowledge Base:

237957 How to use an Office 2000 Setup log file to troubleshoot Office Setup problems

Error code              Value  Description ---

ERROR_INSTALL_SERVICE_ FAILURE                1601   The Windows Installer service could not be                                 accessed. Contact your support personnel to verify that the Windows Installer service is properly registered. ERROR_INSTALL_USEREXIT  1602   User cancel installation. ERROR_INSTALL_FAILURE   1603   Fatal error during installation. ERROR_INSTALL_SUSPEND   1604   Installation suspended, incomplete. ERROR_UNKNOWN_PRODUCT   1605   This action is only valid for products that are currently installed. ERROR_UNKNOWN_FEATURE   1606   Feature ID not registered. ERROR_UNKNOWN_COMPONENT 1607   Component ID not registered. ERROR_UNKNOWN_PROPERTY  1608   Unknown property. ERROR_INVALID_HANDLE_ STATE                  1609   Handle is in an invalid state. ERROR_BAD_CONFIGURATION 1610   The configuration data for this product is                                 corrupt. Contact your support personnel. ERROR_INDEX_ABSENT      1611   Component qualifier not present. ERROR_INSTALL_SOURCE_ ABSENT                 1612   The installation source for this product is not available. Verify that the source exists and that you can access it. ERROR_INSTALL_PACKAGE_ VERSION                1613   This installation package cannot be                                 installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service. ERROR_PRODUCT_ UNINSTALLED            1614   Product is uninstalled. ERROR_BAD_QUERY_SYNTAX  1615   SQL query syntax invalid or unsupported. ERROR_INVALID_FIELD     1616   Record field does not exist. ERROR_INSTALL_ALREADY_ RUNNING                1618   Another installation is already in                                 progress. Complete that installation before proceeding with this install. ERROR_INSTALL_PACKAGE_ OPEN_FAILED            1619   This installation package could not be                                 opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is                                a valid Windows Installer package. ERROR_INSTALL_PACKAGE_ INVALID                1620   This installation package could not be                                 opened. Contact the application vendor to                                verify that this is a valid Windows Installer package. ERROR_INSTALL_UI_ FAILURE                1621   There was an error starting the Windows Installer service user interface. Contact your support personnel. ERROR_INSTALL_LOG_ FAILURE                1622   Error opening installation log file. Verify that the specified log file location exists and is writable. ERROR_INSTALL_LANGUAGE_ UNSUPPORTED            1623   This language of this installation package is not supported by your system. ERROR_INSTALL_PACKAGE_ REJECTED               1625   This installation is forbidden by system policy. Contact your system administrator. ERROR_FUNCTION_NOT_ CALLED                 1626   Function could not be executed. ERROR_FUNCTION_FAILED   1627   Function failed during execution. ERROR_INVALID_TABLE     1628   Invalid or unknown table specified. ERROR_DATATYPE_MISMATCH 1629   Data supplied is of wrong type. ERROR_UNSUPPORTED_TYPE  1630   Data of this type is not supported. ERROR_CREATE_FAILED     1631   The Windows Installer service failed to                                 start. Contact your support personnel. ERROR_INSTALL_TEMP_ UNWRITABLE             1632   The temp folder is either full or                                 inaccessible. Verify that the temp folder exists and that you can write to it. ERROR_INSTALL_PLATFORM_ UNSUPPORTED            1633   This installation package is not supported on this platform. Contact your application vendor. ERROR_INSTALL_NOTUSED   1634   Component not used on this machine. ERROR_INSTALL_TRANSFORM_ FAILURE                1624   Error applying transforms. Verify that the specified transform paths are valid. ERROR_PATCH_PACKAGE_ OPEN_FAILED            1635   This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is                                a valid Windows Installer patch package. ERROR_PATCH_PACKAGE_ INVALID                1636   This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package. ERROR_PATCH_PACKAGE_ UNSUPPORTED            1637   This patch package cannot be processed by                                 the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service. ERROR_PRODUCT_VERSION   1638   Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. ERROR_INVALID_COMMAND_ LINE                   1639   Invalid command line argument. Consult the Windows Installer SDK for detailed command line help. ERROR_SUCCESS_REBOOT_ REQUIRED               3010   A restart is required to complete the install. This does not include installs where the ForceReboot action is run. Note that this error will not be available until future version of the installer.

