Microsoft KB Archive/185600

= Err Msg: Restore: File(s) Could Not Be Copied. Restore Could... =

Article ID: 185600

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

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This article was previously published under Q185600



SYMPTOMS
When you restore data to a Handheld PC (H/PC) using an Ethernet PC Card, you may receive the following error message:

Restore: File(s) Could Not Be Copied. Restore could not copy the following file(s) to the device. To correct this error, close any programs on your device that may have these files locked and then press Retry. You may choose to skip these files; however, they will not be correctly restored on your device.

Arp.dll Dhcp.dll Ndis.dll



CAUSE
This issue can occur if the ethernet components are in use.



RESOLUTION
To resolve this issue, perform a hard reset on the H/PC, and then restore your data. For information about how to perform a hard reset on your H/PC, please contact the hardware's manufacturer or consult the printed documentation included with your H/PC.

To restore your data, follow these steps:


 * 1) On the desktop computer, click Start, point to Programs, point to Microsoft Windows CE Services, and then click Mobile Devices.
 * 2) On the Tools menu, click Backup/Restore.
 * 3) On the Restore tab, click Restore Now.
 * 4) Click OK, and then click Restore.

Additional query words: hand held

Keywords: kberrmsg kbnetwork kbprb KB185600

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