Microsoft KB Archive/841494

= &quot;Microsoft PowerPoint has encountered a problem and needs to close&quot; error message when you try to export an image from PowerPoint 2004 for Mac =

Article ID: 841494

Article Last Modified on 3/23/2005

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APPLIES TO


 * Microsoft PowerPoint 2004 for Mac
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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SYMPTOMS
When you try to export an image from Microsoft PowerPoint 2004 for Mac, you may receive an error message that is similar to the following:

Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.

When you click More Information, you receive an error signature that is similar to the following: Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2004-03-07 13:15:14 -0800 Application Name: Microsoft PowerPoint Application Version: 11.0.0.040304 Module Name: unknown Module Version: unknown Module Offset: unknown Extra app info: Reg=English Loc=0x0409



CAUSE
This problem may occur if all the following conditions are true:
 * The image that you are trying to export is larger than 500x500 pixels.
 * You edit the file before you try to export it--for example, you use the Free Rotate tool to change the orientation.
 * You use the Save as Picture option to export the file.



WORKAROUND
To work around this problem, follow these steps:
 * 1) Start PowerPoint 2004 for Mac.
 * 2) Open the slide that contains the image that you want to save.
 * 3) On the File menu, click Save As.
 * 4) In the Save As box, type a name for the file.
 * 5) In the Format box, click the format that you want to use to save the image, and then click Save.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kberrmsg kbprb KB841494

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