Microsoft KB Archive/185709

= GW 2.0: Animations do not Appear in Multimedia Greetings =

Article ID: 185709

Article Last Modified on 1/20/2000

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APPLIES TO


 * Microsoft Greetings Workshop 2.0 Standard Edition

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This article was previously published under Q185709



SYMPTOMS
When you create or view a multimedia greeting, animated images may fail to appear.



CAUSE
This error is usually caused by a problem with one of the following files:


 * IMGUTIL.DLL
 * PNGFILT.DLL

Other possible causes of this error may include:


 * 1) A problem with Hardware Acceleration on the graphics adapter.
 * 2) A conflicting program or utility.
 * 3) A corrupted or missing file.
 * 4) A file has been incorrectly registered.



RESOLUTION
To resolve this issue, please use the following procedure:

 Open the folder C:\Windows\System. Locate and delete the following files:

 IMGUTIL.DLL PNGFILT.DLL  Insert the Greetings Workshop Setup CD.</li> Open the folder named "AT" on the CD. Example, if your CD drive is "D:," the folder would be:

D:\AT

</li> Copy the IMGUTIL.DLL and PNGFILT.DLL from the AT folder to the C:\Windows\System directory.</li> Click Start and choose Run.</li> Type the following line (without quotes) and choose OK:

regsvr32 PNGFILT.DLL

</li> Return to the Run window and type (without quotes):

regsvr32 IMGUTIL.DLL

</li></ol>

If the above steps fail to resolve the issue, one of the following three methods may resolve this issue.

Method 1: Replace System Files
In order to ensure that the correct system files are present, rename the following files and reinstall Greetings Workshop.

<ol> Remove all of Greetings Workshop.</li> Save your Projects folder to a different location.</li> Delete the Greetings Workshop folder.</li> Using the Windows Find File tool, search for and rename the following files:

GIFFILT.DLL

WMFFILT.DLL

JPEGFILT.DLL

OCHLP30E.DLL

OCIMG30E.DLL

RNDR30E.OCX

MMSPRITE.OCX

MMBTN30E.OCX

STAGE30E.OCX

HOST30E.OCX

NOTE: If you do not find these files, you may have System Files set as hidden. To unhide them, follow these steps:

<ol style="list-style-type: lower-alpha;"> Double-click on My Computer.</li> Choose Options, or Folder Options if you are using Internet Explorer 4.0, from the View menu.</li> Select the View tab.</li> Select to "Show all files."</li></ol> </li> Restart your computer again.</li> Disable any anti-virus or utility program that may be running.</li> Reinstall the Greetings Workshop program.</li></ol>

Method 2: Manual Registration of Files
<ol> <li>Click the Start button, and choose Run.</li> <li>Type the following in the run line (without the quotes):

regsvr32 GIFFILT.DLL

</li> <li>Click OK</li> <li>Repeat this process for the following files:

GIFFILT.DLL

WMFFILT.DLL

JPEGFILT.DLL

RNDR30E.OCX

MMSPRITE.OCX

MMBTN30E.OCX

STAGE30E.OCX

HOST30E.OCX

</li> <li>Test Greetings Workshop.</li></ol>

Method 3: Lower Hardware Acceleration
<ol> <li>Close all open applications.</li> <li>Double-click on My Computer.</li> <li>Double-click on Control Panel.</li> <li>Double-click on System.</li> <li>Select the Performance tab.</li> <li>Click the Graphics button.</li> <li>Move the Hardware Acceleration slider to "Basic."</li> <li>Click OK to this and the next window.</li> <li>Restart the computer and test Greetings Workshop.

NOTE: If you now have difficulties restarting, follow this procedure:

<ol style="list-style-type: lower-alpha;"> <li>Press the F8 key when you see "Starting Windows 95."</li> <li>Choose "Safe Mode."</li> <li>When booted in Safe Mode, reverse the steps in Method 1.</li></ol> </li></ol>

Method 4: Shut Down Background Applications
Follow these steps to ensure there is not a conflicting program or utility loaded in memory.


 * 1) Hold down the CTRL+ALT+DELETE. You will be presented with a Close Program window.
 * 2) Click on an item other than EXPLORER or SYSTRAY (if present).
 * 3) Click on the End Task button.
 * 4) Repeat this process until only EXPLORER and SYSTRAY are present.
 * 5) Test Greetings Workshop.

<div class="status_section">

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: moving picture problem blank preview browser play animation greetingsw

Keywords: kbprb kbmm kbemail KB185709

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