Microsoft KB Archive/86056

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Cannot Print Outside 1&quot; Bottom Margin Using PANSON24.DRV

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Q86056

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SUMMARY
In Microsoft Word for Windows, if you set the bottom margin of a document to less than 1 inch and the Panasonic KX-P1123 or KX-P1124 printer is selected in the Print Setup dialog box, (or File Print dialog box in Word 6.0), Word will stop printing one inch from the bottom of the page. This problem occurs when you are running Word in the Microsoft Windows operating system version 3.1; it does not occur if you are running Word in Microsoft Windows version 3.0.

MORE INFORMATION
If PANSON24.DRV is the active printer driver, Word will select the Default Tray option as the paper source. Word uses the Auto Sheet Feeder, which causes text to stop printing 1 inch from the bottom of the page, as the default paper tray.

WORKAROUND
To force Word to print text to the bottom of the page, change the Paper Source setting to Tractor with the following steps:

In Word 6.0:

 * 1) From the File menu, choose Page Setup.
 * 2) Select the Paper Source dialog tab.
 * 3) In the First Page box, select Tractor. In the Other Pages box, select Tractor. Choose the OK button.
 * 4) From the Control Panel, choose Printers
 * 5) Choose the setup button
 * 6) Change the paper source to tractor

In Word 2.0:

 * 1) From the Format menu, choose Page Setup.
 * 2) Select the Paper Source option button.
 * 3) In the First Page box, select Tractor. In the Other Pages box, select Tractor. Choose the OK button.
 * 4) From the file menu, choose Print Setup
 * 5) Choose the setup button
 * 6) Change the paper source to tractor

Note:If you are having margin problems when using manual feed or sheet feeder options with dot-matrix printers, there may be an updated driver available from the WDL.

For information as to which printers have an updated driver, query:

"unprintable and regions dot and matrix" These updated drivers have a margins button in the printer driver which which take into account the different start position of the print head when using paper sources. To use this new feature, follow these steps:


 * 1) set the paper source in Word to match the correct paper source you are using with your printer.
 * 2) From the Control Panel, choose Printers.
 * 3) Choose Setup and change the paper source to match what you are using with your printer.
 * 4) Choose Options.
 * 5) Choose Margins.
 * 6) Click the Default button and press OK to back out of the dialog boxes.
 * 7) Your document should now print correctly.