Microsoft KB Archive/814474

= MSBBN: Automatic Firmware Update Does Not Work =

PSS ID Number: 814474

Article Last Modified on 3/12/2003

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The information in this article applies to:


 * Microsoft Broadband Networking 10 100 Ethernet Wired Base Station MN100
 * Microsoft Broadband Networking Wireless Base Station MN500

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SYMPTOMS
When you try to update your base station firmware by using the automatic update feature of the Base Station Management Tool, the update may not successfully finish.



CAUSE
This issue may occur if you are trying to run the automatic update from a non-supported operating system. The base station firmware automatic update feature is only supported on computers that are running the following operating systems:
 * Microsoft Windows XP
 * Microsoft Windows 98
 * Microsoft Windows Millennium Edition



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Run the Automatic Update with a Supported Operating System
If there is a computer on your network that is running one of the supported operating systems, run the automatic update from that computer.

Method 2: Manual Firmware Update
Before you start, back up the current settings for your base station:
 * 1) Start the Base Station Management Tool, and then click Management.
 * 2) On the Management menu, click Back Up and Restore.
 * 3) Click Back Up Settings.
 * 4) If you receive a message that prompts you to open or save the file, click Save.
 * 5) Type a name for the file that contains your base station settings or use the default name Config.bin, click the folder where you want to save the file, and then click Save.

Disable Firewall or Antivirus Programs
For information about how to disable your firewall or antivirus programs, view the documentation that came with the program, or contact the manufacturer technical support.

Install Firmware Update
Warning Do not install the firmware update from a computer that is connected to your base station with a wireless network connection. If your wireless signal is interrupted, weakened, or interfered with while the firmware update is running, your base station may become unusable.  Download the firmware update:  Visit the following Microsoft Broadband Networking Download Web site:

http://www.microsoft.com/hardware/broadbandnetworking/download.aspx

 Under Product Downloads, click your Base Station model, MN-100 or MN-500. Under Firmware, click the .exe file to download the most current firmware update. As of March 2003, the files are named Mn100_108.exe and Mn500_108.exe. File names are updated when new updates become available. Save the file to a location such as your desktop or the My Documents folder. </li> Extract the update files:  Create a folder to extract these files to. For example, create a new folder named &quot;firmware&quot;.</li> Double-click the firmware update .exe file that you downloaded.</li> Extract the files to the folder you just created.</li></ol> </li> Connect your computer to your base station by using an Ethernet cable.</li> Log on to the Base Station Management Tool:  Start the Microsoft Broadband Network Utility.</li> On the Tools menu, click Base Station Management Tool.</li> Type the base station password. This is the password that you created when you ran the Setup Wizard. If you did not run the Setup Wizard, use the default base station password of admin.</li></ol> </li> On the Management menu, and then click Update Firmware.</li> Follow the directions on the screen to update your firmware. When you are prompted for the location of the update file, open the folder that contains the extracted update files.</li></ol>

While the firmware is being saved to your base station, the power light on the base station blinks, and then turns orange. When the light is solid green, the update is complete. If the update fails, the power light continues to blink slowly until you successfully update the firmware. In this situation, you can try to update the firmware again, or you can reset the base station

Keywords: kbprb KB814474

Technology: kbBNSearch kbBNWiredBase kbBNWiredSearch kbBNWirelessBase kbBNWirelessSearch kbMSHardwareSearch

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