Microsoft KB Archive/159830

Error Message: Sorry, PowerPoint Cannot Get Started…

PSS ID Number: Q159830 Article last modified on 05-16-1998

windows:4.0,4.0a,4.0c

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft PowerPoint for Windows, versions 4.0, 4.0a, 4.0c == 

= SYMPTOMS =

When trying to start PowerPoint 4.0 you receive the following error message:

Sorry, PowerPoint cannot get started. You should run PowerPoint setup.

NOTE: This problem does not occur if you are running Windows 95 or Windows NT.

= CAUSE =

This error occurs after installing Crosstalk version 3.0. Crosstalk installs different versions of many of the OLE files that PowerPoint needs. In particular, Crosstalk updates the file Olesvr.dll to version 1.11. This version of Olesvr.dll is incompatible with PowerPoint 4.0.

= RESOLUTION =

Replace Olesvr.dll with the version that ships with Windows 3.1/3.11.

The following steps assume that Windows is installed in a folder called C:and that you installed Windows from your A: drive.

  Exit Windows.   At the MS-DOS prompt, type the following: cd ren olesvr.dll olesvr.bak    Insert the Windows disk that contains the file Olesvr.dl_. If you have 3.5 inch disks, this file is usually on Disk 4. If you have 5.25 inch disks, this file is usually on Disk 5.   Type the following: expand a:.dl_ olesvr.dll   Restart Windows. </li></ol>

= MORE INFORMATION =

Crosstalk also installs the following OLE files:

These files are also stored in the C:folder.

If you have additional problems using OLE in PowerPoint or other programs you may wish to replace these files as well using the following steps:

<ol style="list-style-type: decimal;">  Rename the files. You can do this either in Windows or at the MS-DOS prompt. </li>  With Windows running, insert the PowerPoint 4.0 Viewer disk. </li>  In Program Manager, click Run on the File menu. </li>  Type the following in the Command Line dialog box and then click Open: A: </li>  Follow the instructions to install the PowerPoint Viewer. This setup program also replaces the files listed above. </li></ol>

= STATUS =

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= Additional query words: 4.00 4.00a 4.00c crosstalk launch =

Keywords : kb3rdparty kbenv kberrmsg Version : windows:4.0,4.0a,4.0c Platform : WINDOWS Hardware : x86 Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.