Microsoft KB Archive/285164

= OL2000: Outlook Stops Responding When You Use the SHIFT Key to Select the 122nd Entry in an Address Book =

Article ID: 285164

Article Last Modified on 11/6/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q285164



SYMPTOMS
If you press the SHIFT key to select recipients from your address book, Outlook 2000 may stop responding with the following error message when you try to select the 122nd entry in your address book:

Microsoft outlook - Application Error

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Outlook.exe has generated errors and will be closed by Windows.

You will need to restart the program.



CAUSE
This problem is caused by Microsoft Outlook 2000.

When you use the SHIFT key to select the 122nd recipient, Outlook 2000 recognizes this as though you pressed the SHIFT+F10 key combination because the SHIFT key and the 122nd entry is in the same parameter as the SHIFT+F10 key combination.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The Japanese-language version of this fix should have the following file attributes or later:   Date         Size      File name         Platform -  31-Jan-2001  7,663,104 Outlook_admin.msp Admin Patch 31-Jan-2001 2,535,936 Outlook.msp       Client Patch After the fix is installed, the following files will have the listed attributes or later:   Date         Version      File name ---  06-Oct-2000  1.0.3.27     Bjablr32.dll 28-Apr-2000 3.2.0.26     Bjlog32.dll 06-Oct-2000 1.0.3.27     Bjsrch32.dll 20-Jun-2000 5.5.2652.65  Cdo.dll 06-Oct-2000 9.0.0.4506   Contab32.dll 15-Jun-2000 1.0.3.27     Emablt32.dll 06-Jun-2000 5.5.3142.0   Emsabp32.dll 29-Sep-2000 5.5.3144.0   Emsmdb32.dll 06-Sep-2000 5.5.3141.0   Emsui32.dll 02-Jun-2000 9.0.0.4201   Envelope.dll 22-Nov-2000 5.5.3147.0   Exsec32.dll 06-Apr-2000 9.0.0.4005   Mimedir.dll 06-Oct-2000 5.5.3145.0   Msmapi32.dll 04-Aug-2000 5.5.3138.0   Mspst32.dll 01-Feb-2000 9.0.0.3731   Oladd.fae 01-Jun-2000              Olexchng.aw    12-Jun-2000               Olsec9.chm 01-Jun-2000              Olxchng9.chm 03-Jun-2000 5.5.3134.0   Omi9.dll 03-Jun-2000 5.5.3134.0   Omint.dll 31-May-2000              Out2ksec.mst 30-Jan-2001 8.30.3151.0  Outex.dll 02-Jun-2000              Outlhlp.aw     26-Jan-2001  9.0.0.4924   Outllib.dll 26-jan-2001 9.0.0.4924   Outllibr.dll 29-Sep-2000 9.0.4525.0   Pstprx32.dll 08-Jul-2000 9.0.0.4307   Rm.dll 02-Jun-2000 9.0.0.4201   sendto9.dll



WORKAROUND
To work around this problem, insert a &quot;dummy&quot; recipient container as the 122nd entry in the address book.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Keywords: kberrmsg kbbug kbfix kboffice2000sp3fix kboffice2000presp3fix KB285164

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