Microsoft KB Archive/329437

= FIX: The Uninterruptible Power Supply Add-on Loses the State of the UPS Service =

Article ID: 329437

Article Last Modified on 10/12/2005

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APPLIES TO


 * Microsoft Server Appliance Kit 2.01

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This article was previously published under Q329437



SYMPTOMS
The Uninterruptible Power Supply (UPS) add-on does not maintain the correct state of the UPS service in the SAK Web user interface (WebUI). Additionally, the UPS service may stop or start if you just move to or away from the UPS configuration page in the WebUI.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Size    File name ---  11-Sep-2002  17:02   7,717  Ups_common.asp 11-Sep-2002 17:02  23,889  Ups_config.asp



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to install multiple hotfixes and restart only one time, click the following article number to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kbbug kbfix kbqfe kbhotfixserver KB329437

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