Microsoft KB Archive/186444

Money 98: Cannot Play Product Tour or “Script Error” Err Msg

PSS ID Number: Q186444 Article last modified on 03-25-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Microsoft Money 98 == 

= SYMPTOMS =

When you start the product tour for Microsoft Money 98, you may experience any of the following symptoms:

  Nothing may happen when you click any of the tour buttons.   The product tour screen may be black, and a red X may appear in the upper-right corner of the screen.   You may receive one of the following error messages, depending on the installed version of Microsoft Internet Explorer: Microsoft Internet Explorer 3.x: Script Error 80004005 Microsoft Internet Explorer 4.x or higher: Internet Explorer Script Error An error has occurred in the script on this page. Line: Char: Error: You must initialize the file name properly before calling methods. 

= RESOLUTION =

To resolve this issue, use the appropriate method.

Nothing Happens When You Click Tour Buttons
To resolve this issue, reset your ActiveX security settings in Microsoft Internet Explorer. To do this, using the appropriate method for your version of Internet Explorer.

Internet Explorer 5.x:


 * 1) On the Tools menu in Internet Explorer, click Internet Options.
 * 2) On the Security tab, click Local Intranet, and then click Custom Level.
 * 3) Under Download Signed ActiveX Controls, click Enable.
 * 4) Under Run ActiveX Controls And Plug-ins, click Enable.
 * 5) Under “Script ActiveX controls marked safe for scripting”, click Enable.
 * 6) Click OK, and then click OK again.

Internet Explorer 4.x:


 * 1) On the View menu in Internet Explorer, click Internet Options.
 * 2) Click the Security tab.
 * 3) In the Zone box, click Local Intranet Zone.
 * 4) Click Custom, and then click Settings.
 * 5) Under “Script ActiveX controls marked safe for scripting”, click Enable.
 * 6) Under Download Signed ActiveX Controls, click Enable.
 * 7) Under Run ActiveX Controls And Plug-ins, click Enable.
 * 8) Click OK, and then click OK again.

Internet Explorer 3.x:


 * 1) On the View menu in Internet Explorer, click Options.
 * 2) On the Security tab, click to select all of the check boxes under Active Content.
 * 3) Click OK.

Blank Product Tour Screen With a Red X
To resolve this issue, verify that video clip playback is enabled in Microsoft Windows. For additional information about how to do this, please see the following article in the Microsoft Knowledge Base:

Q177946 Money 98: Problems Playing or Hearing the Product Tour

Script Errors
To resolve this issue, verify that video clip playback is enabled in Microsoft Windows. For additional information about how to do this, please see the following article in the Microsoft Knowledge Base:

Q177946 Money 98: Problems Playing or Hearing the Product Tour

If the issue continues to occur, reinstall the HTML Layout control from the Money 98 CD-ROM. For more information about how to do this, please see the following articles in the Microsoft Knowledge Base:

Q176579 Money 98: Script Error 80004005, When Running The Product Tour

= MORE INFORMATION =

The product tours in Money 98 are Web pages stored on the Money 98 CD-ROM. To display the product tours properly, Microsoft ActiveMovie and Microsoft DirectPlay must be installed, and VBScript and JavaScript must be enabled.

If the issue continues to occur, use the Web-based product tour. To do this, follow these steps:

  Link to the following Microsoft Web site: http://www.microsoft.com/money.   In the left pane, click Trial And Purchase. </li>  Click Money 98 Tour. </li></ol>

Additional query words: w_money 6.0 woody tour

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========================================================= Keywords : kberrmsg kbinterop kbdta kburl kbonline kbimu Version : WINDOWS: Platform : WINDOWS Issue type : kbprb Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1999.