Microsoft KB Archive/834459

= How to create a log file for Office Outlook Connector =

Article ID: 834459

Article Last Modified on 3/16/2006

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APPLIES TO


 * Microsoft Office Outlook Connector
 * Microsoft Outlook 2002 Service Pack 2
 * Microsoft Office Outlook Live
 * MSN 9.2 Premium Internet Software
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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SUMMARY
This article describes how to create a log file (MSNCon.log) to help you troubleshoot issues that you may experience with Microsoft Office Outlook Connector.

Note You must restart Microsoft Outlook after you perform the steps to create the log file before logging information is generated. Because logging may cause performance degradation in Outlook, we recommend that you disable log file generation after you finish troubleshooting Office Outlook Connector.



MORE INFORMATION
To create a log file for Office Outlook Connector, follow these steps:  Remove any Office Outlook Connector log file that may exist. The Office Outlook Connector log file (MSNCon.log) is located in the following folder:

%SYSTEMDRIVE%\Documents and Settings\ \Local Settings\Temp

To remove the Office Outlook Connector log file, follow these steps:  Click Start, and then click Run. In the Open box, type del %temp%\msncon.log, and then click OK.  Change the default logging level from level 1. If the logging level is level 1, no logging is performed. To change the logging level, do one of the following:  To enable logging with the command line, follow these steps.

Note We recommend that you use the command line to enable or to disable logging for Office Outlook Connector.  Click Start, click Run, type cmd in the Open box, and then click OK.</li> Change the directory to the following folder location:

%SYSTEMDRIVE%\Program Files\Microsoft Office Outlook Connector

</li> Type the following command, and then press ENTER:

msnlog.exe -t 4

</li> Quit the command prompt.</li></ol> </li> To enable logging from Outlook, follow these steps:  Start Outlook.</li> On the Tools menu, click Options.</li> Click the Other tab, and then click Advanced Options.</li> Click to select the Enable mail logging (troubleshooting) check box, and then click OK.</li> In the message that states that the logging changes will take effect the next time that you start Outlook, click OK.</li> Click OK, and then quit Outlook.</li></ol> </li></ul> </li> Start Outlook, and then press F9 to synchronize your MSN Hotmail account with Outlook.</li> Disable logging. To do this, use one of the following methods: <ul> If you enabled logging with the command line, follow these steps to disable logging:  Click Start, click Run, type cmd in the Open box, and then click OK.</li> <li>Change the directory to the following folder location:

%SYSTEMDRIVE%\Program Files\Microsoft Office Outlook Connector

</li> <li>Type the following command, and then press ENTER:

msnlog.exe -t 1

</li> <li>Quit the command prompt.</li></ol> </li> <li>If you enabled logging from Outlook, follow these steps to disable logging: <ol style="list-style-type: lower-alpha;"> <li>Start Outlook.</li> <li>On the Tools menu, click Options.</li> <li>Click the Other tab, and then click Advanced Options.</li> <li>Click to clear the Enable mail logging (troubleshooting) check box, and then click OK.</li> <li>In the message that states that the logging changes will take effect the next time that you start Outlook, click OK.</li> <li>Click OK, and then quit Outlook.</li></ol> </li></ul> </li> <li>View the MSNCon.log file that is created in the following folder:

%SYSTEMDRIVE%\Documents and Settings\ \Local Settings\Temp

Note You can create an additional network trace log file by creating a NetLogs folder in the %SYSTEMDRIVE%\Documents andSettings\ \Local Settings\Temp folder. To create this folder, click Start, click Run, type cmd in the Open box, and then click OK. Type md %temp%\NetLogs, and then press ENTER.</li></ol>

If you contact Microsoft Product Support Services (PSS) to help troubleshoot the issue that you are experiencing with Outlook Connector, Microsoft recommends that you send all log file information to PSS.

Keywords: kbhowto kbinfo KB834459

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