Microsoft KB Archive/822016

= WMA Files That Are Created with Plus! Audio Converter Do Not Play on WMA-Compatible Devices =

Article ID: 822016

Article Last Modified on 12/5/2007

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APPLIES TO


 * Microsoft Plus! Digital Media Edition

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SYMPTOMS
After you use Plus! Audio Converter in Microsoft Plus! Digital Media Edition, the files that are converted to WMA files may not play back in your WMA-compatible device, such as a WMA CD player or a HighMAT player. Specifically, you may experience one of the following issues:  The file does not play or is not recognized on your WMA-compatible device. The file starts to play and then jumps to the next track before audio starts. You receive the following error message

Cannot play group x, content y.

where x is the group number and y is the content number of the media.



CAUSE
This issue occurs because of the way that the files were encoded by Plus! Audio Converter.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next version that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time   Version         Size      File name -- 07-May-2003   11:11              31,215     Readme.htm 07-May-2003  11:27             835,081     Syncandgoppc.cab 07-May-2003  11:26   1.0.3026.0    823,808     Syncandgo.exe 07-May-2003  11:25   1.0.0.2338     72,192     Sleeptimer.dll 07-May-2003  11:26   1.0.0.2338    386,560     Alarmclock.exe 07-May-2003  11:26   1.0.0.2338    444,416     Audioconverter.exe 07-May-2003  11:26   1.0.0.2338    404,992     Cdlm.exe 07-May-2003  11:26   1.0.0.2338    418,304     Dancer.exe 07-May-2003  11:08   1.0.0.2269    257,648     Ext.dll 07-May-2003  11:26   1.0.0.2338    351,232     Mpa.dll 07-May-2003  11:25   1.0.0.2338  1,695,744     Mpaui.dll 07-May-2003  11:26   1.0.0.2338    278,016     Productactivation.exe 07-May-2003  11:26   1.0.0.2338    357,888     Partymode.exe 07-May-2003  11:25   1.0.0.2338     32,256     Photostory.exe 07-May-2003  11:26   1.0.0.2338    830,464     Tour.exe 07-May-2003  11:08   1.0.3026.0    577,536     Analogrecorder.exe 07-May-2003  11:08   1.0.3026.0  1,728,512     Analogrecorderui.dll 07-May-2003  11:08   1.0.3026.0     73,728     Hardlimit.xfm 07-May-2003  11:08   1.0.3026.0    139,264     Noclick.xfm 07-May-2003  11:08   1.0.3026.0     94,208     Nonoise.xfm 07-May-2003  11:08             258,275     Plus!SlimLine.wmz 07-May-2003  11:25   1.0.0.2338    217,600     DancerUI.dll 07-May-2003  11:25   1.0.0.2338  5,446,656     Pscore1ui.dll 07-May-2003  11:27   1.0.0.2338    510,976     Pscore1.dll 01-May-2003  20:07   1.0.0.2339     18,944     Pscommon.dll 07-May-2003  11:25   1.0.0.2338     16,384     PhotostoryUI.dll 07-May-2003  11:25   1.0.0.2338     16,384     Pscommonui.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbbug kbqfe kbhotfixserver KB822016

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