Microsoft KB Archive/829652

= You cannot log on after you correctly change your logon credentials =

Article ID: 829652

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
After you change your password, you cannot access the workstation if you log off and then try to log on again. This problem occurs after you log on to a workstation that contains cached credentials (password and domain), then change your domain password while you are connected to the domain by using a dial-up or a VPN connection, then log off, and then log on again. However, if you turn off the Automatically use my Windows logon name and password option, you can log on to the workstation.



CAUSE
This problem occurs because the new domain password is not synchronized with the password of the cached credentials. When you log off and then log on again without a network connection to the domain, you cannot access the workstation. If you turn off the Automatically use my Windows logon name and password option, the changed domain password is synchronized with the cached credentials. Therefore, you can log on.



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version          Size      File name -  25-Sep-2003  15:35   5.1.2600.1254    183,808   Gptext.dll 25-Sep-2003 15:27   5.1.2600.1271     74,240   Ipsec.sys 02-Aug-2003 00:37   5.1.2600.1254     98,304   Ipseccmd.exe 25-Sep-2003 15:35   5.1.2600.1254    334,848   Ipsecsnp.dll 25-Sep-2003 15:35   5.1.2600.1254    159,744   Ipsecsvc.dll 25-Sep-2003 15:35   5.1.2600.1254    364,544   Ipsmsnap.dll 25-Sep-2003 15:35   5.1.2600.1254    827,392   Oakley.dll 25-Sep-2003 15:35   5.1.2600.1254     98,304   Polstore.dll 25-Sep-2003 15:35   5.1.2600.1276    219,648   Rasapi32.dll 25-Sep-2003 15:35   5.1.2600.1254     55,808   Rasman.dll 25-Sep-2003 15:35   5.1.2600.1254    163,840   Rasmans.dll 25-Sep-2003 15:35   5.1.2600.1254     29,184   Winipsec.dll 22-Sep-2003 12:02   5.1.2600.1275    568,832   Xpsp2res.dll



WORKAROUND
To work around the problem, you may be able to log back on to the workstation by using your previous credentials. After you log on to the workstation, click to clear the Automatically use my Windows logon name and password check box in the Log on dialog box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB829652

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