Microsoft KB Archive/257406

= The computer stops responding during the startup sequence when you attach a Microsoft USB pointing device =

Article ID: 257406

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft Habu Laser Gaming Mouse
 * Microsoft IntelliMouse Explorer 4.0
 * Microsoft IntelliMouse Explorer for Bluetooth 2.0
 * Microsoft IntelliMouse Optical 1.1
 * Microsoft Intellimouse Trackball Optical
 * Microsoft IntelliPoint 5.1
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft Laser Mouse 6000
 * Microsoft Natural Wireless Laser Mouse 6000
 * Microsoft Optical Desktop Elite for Bluetooth
 * Microsoft Optical Mouse
 * Microsoft Optical Mouse by Starck
 * Microsoft Wheel Mouse 2.0
 * Microsoft Wireless Entertainment Desktop 7000
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer for Bluetooth
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Laser Mouse 8000
 * Microsoft Wireless Laser Mouse 5000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Notebook Presenter Mouse 8000
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop 2.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows Millennium Edition
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop Elite
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Mouse 5000
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Wireless Optical Desktop 3000

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This article was previously published under Q257406



SYMPTOMS
When you connect any one of the Microsoft pointing devices that are listed in the "Applies to" section to the USB port on the computer, the computer may stop responding during the POST (Power On Self Test) stage of the startup sequence.

Note Some wireless mouse devices cannot use a USB-to-PS/2 adaptor. These devices are USB only.



CAUSE
This issue occurs if you connect the Microsoft pointing device to the USB port in one of the following computers:
 * Compaq Presario 5900Z, 7940 series personal computers.
 * IBM Aptiva 2198-84U
 * Hewlett Packard Pavilion series personal computers



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1

 * 1) Locate the computer's BIOS, and then locate the I/O Device Configuration options.
 * 2) When the menu opens, locate the PS/2 mouse port settings.
 * 3) The PS/2 Mouse port default setting is Auto-Detect. Change the setting to Enabled.
 * 4) Follow the instructions that appear on the screen to save the BIOS configuration, and then shut down the computer.
 * 5) Unplug your old PS/2 mouse, and then plug in your Microsoft Intellimouse USB mouse.

Note Some wireless mouse devices cannot use a USB-to-PS/2 adaptor. These devices are USB only.
 * 1) Restart the computer. The mouse is automatically detected and installed.

Note Contact your computer manufacturer for information about how to enter your computer's BIOS.

Method 2

 * 1) Shut down the computer.
 * 2) Unplug your old PS/2 mouse, and then use the USB-to-PS/2 adaptor to connect the IntelliMouse to the PS/2 port in the computer.

Note Some wireless mouse devices cannot use a USB-to-PS/2 adaptor. These devices are USB only.
 * 1) Restart the computer.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 intelli point mouse hangs freeze lock pavillion win98x HP

Keywords: kbhardware kbprb kb3rdparty KB257406

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