Microsoft KB Archive/320021

= &quot;Access Violation&quot; Error Messages in Spooler Service When It Processes a Print Job That Contains EMF Files =

Article ID: 320021

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q320021





SYMPTOMS
When Microsoft Windows 2000 Spooler Service processes a print job that contains Enhanced Metafile (EMF)-format files, it may generate &quot;Access violation&quot; error messages and may stop responding, or hang, intermittently.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  20-Apr-2002  00:10  5.0.2195.5265      42,256  Basesrv.dll 20-Apr-2002 00:10  5.0.2195.5623     222,480  Gdi32.dll 20-Apr-2002 00:10  5.0.2195.4928     708,880  Kernel32.dll 13-Jun-2001 05:05  5.0.2195.3727       3,856  Svcpack1.dll 26-Jun-2001 02:17  3.10.0.103         47,808  User.exe 20-Apr-2002 00:10  5.0.2195.4314     402,192  User32.dll 20-Apr-2002 00:10  5.0.2195.5521     369,424  Userenv.dll 14-Apr-2002 00:39  5.0.2195.5579   1,641,776  Win32k.sys 23-Jan-2002 18:45  5.0.2195.4865     178,960  Winlogon.exe 20-Apr-2002 00:10  5.0.2195.4602     243,472  Winsrv.dll 20-Apr-2002 00:10  5.0.2195.4928     708,880  Kernel32.dll 20-Apr-2002 00:10  5.0.2195.5579   1,641,776  Win32k.sys 20-Apr-2002 00:10  5.0.2195.4602     243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbwin2000presp4fix kbbug kbfix kbqfe KB320021

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