Microsoft KB Archive/313427

= OL2001: Messages with Modified Attachments Are Not Sent to All Recipients =

Article ID: 313427

Article Last Modified on 9/23/2005

-

APPLIES TO


 * Microsoft Outlook 2001 for Mac

-



This article was previously published under Q313427



SYMPTOMS
If you use Outlook 2001 for Mac to send a message that includes an attachment that was modified directly in the message itself and saved (in other words, the attachment was not first saved to disk and then re-inserted), the message may not reach the intended Internet Simple Mail Transfer Protocol (SMTP) recipients and the attachment may be missing.



CAUSE
This problem can occur because the Macintosh file type and creator are set incorrectly when an attachment is modified directly inside a message.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date          Size        File name 20-Nov-2001  2,361,253   Outlook UI Library The updated Outlook UI Library file installs into your existing Outlook Files folder and replaces the existing Outlook UI Library file.

The fix is also available for the following language(s): German



WORKAROUND
To work around this problem, save the attachment to disk, make the modification, and then re-insert the file in the existing or new message that you want to send to the Internet SMTP user.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: ol2001 macintosh

Keywords: kbbug kbfix kbqfe kbhotfixserver KB313427

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.