Microsoft KB Archive/871240

= You receive an error message and Word 2002 quits unexpectedly when you work with a Word 2002 document that is opened in Hummingbird DM 5.1 =

Article ID: 871240

Article Last Modified on 9/12/2006

-

APPLIES TO


 * Microsoft Word 2002 Standard Edition

-



SYMPTOMS
When you work with a Microsoft Word 2002 document that is opened in the document management program Hummingbird DM 5.1, Word 2002 may quit unexpectedly, and you may receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the details of the error message, you receive an error signature that is similar to the following: Application Name Application Version  Module Name  Module Version  Offset -- Winword.exe      10.0.5522.0          Winword.exe  10.0.5522.0     00129079 Winword.exe      10.0.5522.0          Winword.exe  10.0.5522.0     0045fd4a Winword.exe      10.0.5522.0          Mso.dll      10.0.4219.0     00005ae9 Winword.exe      10.0.5522.0          Mso.dll      10.0.4219.0     00004d7 Additionally, other offsets are possible.



RESOLUTION
Word 2002 may quit unexpectedly in one of the following files:
 * Winword.exe
 * Mso.dll

Each file has its own fix.

How to obtain the hotfix for Winword.exe
This problem is fixed in the Word 2002 post-Service Pack 3 hotfix package released May 5, 2004.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

830807 Description of the Word 2002 post-Service Pack 3 hotfix package: May 5, 2004

How to obtain the hotfix for Mso.dll
This problem is fixed in the Microsoft Office XP post-Service Pack 3 hotfix package released May 9, 2004.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

829349 Description of the Office XP post-Service Pack 3 hotfix package for Mso.dll: May 9, 2004



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Hummingbird DM 5.1, visit the following Hummingbird Web site:

http://www.wais.com/index.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbbug kbfix kbqfe kbstoprespond kbofficexppostsp3fix KB871240

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.