Microsoft KB Archive/814230

= Viewing Local Reports Produces an Access Command-Line Error Message =

Article ID: 814230

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
When you try to run local reports either by clicking View Reports in the Microsoft Operations Manager (MOM) Administration console or by clicking the MOM Reporting program group link, you may receive the following error message:

The command line you used to start Microsoft Access contains an option that Microsoft Access doesn't recognize.



CAUSE
You may receive this error message if short (8.3) file name support was disabled in the NTFS file system on the server before MOM was installed. The Eearept.exe utility is used to start Microsoft Access, but this utility cannot correctly determine the path of the Microsoft Operations Manager 2000\Onepoint\Reporting\Eearept.mdb file if support for short file names is disabled.

The following Microsoft Knowledge Base article describes how to disable NTFS short (8.3) file name support. You can use the information in this article to determine if short file name support has been disabled on the MOM 2000 reporting server.

121007 How to Disable the 8.3 Name Creation on NTFS Partitions



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name 26-Feb-2003 23:58  4.0.1300.1  116,224  Eearept.exe

To Install the Hotfix
Install this hotfix on any computer that exhibits the symptoms. To install the hotfix:
 * 1) Copy the hotfix program file (Q814230.exe) to a local folder on you computer or to a shared drive on your network.
 * 2) Run Q814230.exe on each computer that exhibits the problem. Follow the instructions that are provided by the hotfix installer.



WORKAROUND
To work around this problem when you are installing MOM 2000 on a server with NTFS short (8.3) file name support disabled, install MOM in a folder path that includes short path names with no spaces. For example, install in the C:\Applications\MOM folder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Eearept.exe utility tries to use the short path name on an Access command line. If no short path name is available, the full path name is returned. Access then receives a command line from Eearept.exe that contains spaces. Access assumes the items between the spaces to be individual command-line parameters that cannot be resolved.

Keywords: kbhotfixserver kbqfe kbqfe kbbug kbprb KB814230

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