Microsoft KB Archive/840761

= An SMTP virtual server does not start successfully, and no Error event is logged on a Windows Server 2003-based computer that is running Exchange Server 2003 =

Article ID: 840761

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition

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SYMPTOMS
On a Microsoft Windows Server 2003-based computer that is running Microsoft Exchange Server 2003, the Simple Mail Transfer Protocol (SMTP) virtual server does not start successfully when you try to start it. When this problem occurs, you may receive the following error message:

The service has returned a service-specific error code.

Check the Windows Event Viewer for details.

When you try to find the Error event in Event Viewer, no Error event is logged that is related to this problem. You expect to find an Error event in the event log that indicates why the virtual server did not start.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version           Size     File name - 18-May-2004 01:16  6.0.3790.173      456,704  Smtpsvc.dll 21-Apr-2004 16:35                        271  Branches.inf 18-May-2004 18:13                      9,770  Kb840761.cat 18-May-2004 16:46                        354  Updatebr.inf 18-May-2004 16:46                      5,656  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexchtransport kbbug kbfix kbqfe kbhotfixserver KB840761

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