Microsoft KB Archive/927139

= You experience encoding problems when you use Windows Media Encoder x64 Edition 9 Series and Windows Media Player 9 Series on the same computer =

Article ID: 927139

Article Last Modified on 12/6/2006

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APPLIES TO


 * Windows Media Encoder 9 Series x64 Edition
 * Microsoft Windows Media Player 9 Series

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SYMPTOMS
After you install Microsoft Windows Media Encoder x64 Edition 9 Series and Microsoft Windows Media Player 9 Series on the same computer, you experience one the following symptoms:
 * You cannot use a 32-bit program to encode files by using the Windows Media Video 9 codec. Additionally, you cannot transcode any files in Windows Media Player 9.

This problem occurs when you install Windows Media Encoder x64 Edition 9 Series after you install the 32-bit version of Windows Media Player 9 Series.
 * You receive an error message in the Windows Media Encoder x64 Edition 9 Series Profile Editor when the video codec list is generated.

This problem occurs when you install the 32-bit version of Windows Media Player 9 Series after you install Windows Media Encoder x64 Edition 9 Series.



CAUSE
This problem occurs when the information for digital media objects is overwritten in the registry. The information is overwritten when you install the second program.



WORKAROUND
To work around this problem, use one of the following methods:

Method 1: Reinstall the program that has the problem
Reinstall the program that has the problem.

After you reinstall Windows Media Encoder x64 Edition 9 Series, 64-bit encoding programs will work correctly. After you reinstall Windows Media Player 9 Series, 32-bit encoding programs will work correctly.

Method 2: Use the 32-bit version of Windows Media Encoder 9 Series
Use the 32-bit version of Windows Media Encoder 9 Series. This program works correctly together with 32-bit encoding programs and with Windows Media Player 9 Series.

You can download the 32-bit edition of Windows Media Encoder 9 Series from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

Download the WMEncoder.exe package now.

Release Date: January 7, 2003

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

