Microsoft KB Archive/241092

= System sounds may not work after upgrading to Windows Me, Windows 98, or Windows 98 Second Edition =

Article ID: 241092

Article Last Modified on 7/6/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q241092



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you install Windows 98, Windows 98 Second Edition or Windows Millennium Edition (Me), system sounds may not work. Also, the volume setting may revert back to its original position.



CAUSE
This behavior occurs because the sound card is unable to use the installed Windows Driver Model (WDM) driver.



RESOLUTION
To resolve this issue, contact the sound card manufacturer to obtain the correct driver for the sound card. If the sound card is a Plug and Play card, use Device Manager to manually update a driver by pointing to the driver's .inf file.

Some common third-party sound card manufacturers include:
 * Yamaha
 * ESS Technology

http://www.esstech.com/
 * C-Media

http://www.cmedia.com.tw
 * Creative Labs

http://us.creative.com/files/download.asp
 * Addonics

http://www.addonics.com
 * WinDrivers (comprehensive list of sound drivers)

http://www.windrivers.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
During the installation of Windows 98, Windows 98 Second Edition or Windows Me, Setup attempts to detect a better driver for the sound card and a WDM driver is loaded. Because some sound cards cannot use WDM drivers, the sound may not work or may behave erratically.

Additional query words: HWSNDNO w98sesettop

Keywords: kb3rdparty kbprb KB241092

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