Microsoft KB Archive/238914

= Err Msg: Enc99 Caused An Invalid Page Fault in Module Regsvr32.exe =

Article ID: 238914

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q238914



SYMPTOMS
When you install Microsoft Encarta Encyclopedia 99, you may receive the following error message:

Enc99 caused an invalid page fault in module Regsvr32.exe.



CAUSE
This behavior can occur if Encarta Setup does not register the following files:


 * Atcomp.ocx
 * Atcont.dll
 * Atmap.ocx



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.

Reinstall Macromedia Shockwave from the Encarta CD-ROM
To do this:

 Insert the Encarta Encyclopedia 99 Installation and Resources CD-ROM into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Encarta 99 Encyclopedia from starting automatically. Click Start, and then click Run. In the Open box, type the following line, and then click OK



where  is the drive letter of the CD-ROM or DVD-ROM drive.

If the issue continues to occur, proceed to the next method.

Download and Install the Latest Version of Macromedia Shockwave
Download and install the latest version of Macromedia Shockwave from the following Macromedia Web site:

http://www.macromedia.com/shockwave/download/

Additional query words: multi multi-media media mm enc99 installs gpf ipf

Keywords: kberrmsg kbprb kbsetup KB238914

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