Microsoft KB Archive/122989

= SMS Err Msg: PowerPoint Could Not Locate or Start the Quick.... =

Article ID: 122989

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.0 Standard Edition
 * Microsoft Systems Management Server 1.1 Standard Edition

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This article was previously published under Q122989





SYMPTOMS
When you start a shared version of Microsoft PowerPoint Quick Viewer, the following error message appears:

PowerPoint could not locate or start the Quick Preview. It can be installed using PowerPoint Setup.

When you attempt to start PowerPoint Quick Viewer a second time, the application runs fine.



CAUSE
This problem is caused by a communication failure between AppStart and Quick Preview in correctly distinguishing a busy condition from a failure to launch the application.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: sms prodsms

Keywords: kbarttypeinf kbnetwork KB122989

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