Microsoft KB Archive/312187

= MOM Event Parameters Damaged in OnePoint Database =

Article ID: 312187

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q312187



SYMPTOMS
Events that are collected by Microsoft Operations Manager (MOM) 2000 into the OnePoint database may have event parameters that are damaged. If event parameters are damaged, event parameter data in the MOM database appears truncated or damaged as compared to what is seen in the Microsoft Windows NT Event Viewer.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Microsoft Operations Manager 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

814529How to Obtain the Latest Microsoft Operations Manager 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

  Date         Time      Version   Size     File name 18-Dec-2001 12:01:42  4.0.8.66  364,440  Eemntevent.dll

Installing The Hotfix
NOTE: You can use the following method only for Intel-based computers that are running Windows 2000.

This hotfix must be applied to each computer that meets the following criteria:
 * Hosts a MOM Consolidator (CAM).
 * Hosts a manually installed MOM agent.

To apply this hotfix:
 * 1) Copy the hot fix program (Q312187.exe) to a local shared folder on your computer or to a shared drive on your network.
 * 2) Run the Q312187.exe program on each computer that meets the predefined criteria. Follow the instructions that are provided by the hotfix installer.
 * 3) Restart your computer.

NOTE: If you run the Q312187.exe file while the MOM Administrator console is open, you must restart the MOM Consolidator (CAM) server. Because of this, you should quit the MOM Administrator console before you install the hotfix.

When you install this hotfix on a MOM Consolidator (CAM) server, the installation engine invokes an agent update to all currently-managed servers. This process involves the following steps:
 * At the next scheduled managed computer scan, the list of agent computers that must be updated appears in the Pending Installation folder in the Configuration snap-in. If necessary, the managed computer scan can be invoked immediately.
 * On the MOM Consolidator (CAM) computer, the deployment of the updated agents must be approved.
 * The deployment of the updated agent takes place for each managed node only after it has been approved in the Pending Installation folder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Microsoft Operations Manager 2000 Service Pack 2.

Keywords: kbqfe kbhotfixserver kbopman2000sp1fix kbbug kbenv kbfix KB312187

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