Microsoft KB Archive/284312

= Access to Send/Receive groups in Outlook 2002 does not work as expected =

Article ID: 284312

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q284312



SYMPTOMS
When you try to gain access to Send/Receive groups, Outlook 2002 cannot open the Send/Receive group settings file. No error message appears.

One of the following behaviors may occur:


 * You cannot open the file.
 * You can open the file, but the collection data stream is corrupted and you cannot gain access to a list of the Send/Receive groups.
 * You can gain access to the Send/Receive group streams, but you cannot open a specific group to view, run, or edit it.
 * You can use a Send/Receive group, but Outlook 2002 then stops responding or shuts down.



CAUSE
This behavior can occur because a file is damaged or missing.



WORKAROUND
To work around this behavior, either recreate the Send/Receive groups and settings by renaming the .srs file, or delete the specific group and then recreate it. Note that this process destroys any previously saved Send/Receive group streams.

To recreate all the Send/Receive groups:


 * 1) Quit Outlook 2002.
 * 2) Start Windows Explorer, and locate the .srs file that matches the name of the Send/Receive group that is corrupted.
 * 3) Rename the .srs file by adding .old to the end of the name.
 * 4) Restart Outlook 2002.

This action deletes all previous Send/Receive groups and creates a new All Accounts group when you restart Outlook.

To delete a specific Send/Receive group:


 * 1) In Outlook 2002, on the Tools menu, point to Send/Receive Settings, and then click Define Send/Receive Groups.
 * 2) Click the group name, click Remove, and then click Close.
 * 3) Click New, type a group name, and then click OK.
 * 4) Click OK, and then click Close.
 * 5) Restart Outlook 2002.

Keywords: kbnofix kbenv kbprb kbcorrupt kbopenfile KB284312

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