Microsoft KB Archive/842102

= You cannot stop the Microsoft Exchange IMAP4 service on a computer that is running Exchange Server 2003 =

Article ID: 842102

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

-





Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to stop the Microsoft Exchange IMAP4 service (IMAP4Svc) on a computer that is running Microsoft Exchange Server 2003, you may experience one or more of the following symptoms:
 * You cannot stop the Microsoft Exchange IMAP4 service.
 * When you try to stop the Microsoft Exchange IMAP4 service, it may take longer than you expect.



CAUSE
This issue may occur if a user tries to connect to the Exchange 2003 computer at the same time that the Microsoft Exchange IMAP4 service is stopped.



RESOLUTION
You may be able to work around this issue by configuring the Microsoft Exchange IMAP4 service to stop before the Microsoft Exchange Information Store service (Store.exe) stops. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.  Click Start, click Run, type Regedit, and then click OK . Locate and then click the following registry subkey:

 

 Right-click DependsOnService in the right pane, and then click Modify. Press the DOWN ARROW key, type MSExchangeIS, and then click OK. Quit Registry Editor, and then restart the Microsoft Exchange Information Store service.</ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexchstore kbtshoot kbprb KB842102

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.