Microsoft KB Archive/151668

= XFOR: An Error Occurred While Processing an E-mail Address =

Article ID: 151668

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q151668



SYMPTOMS
When attempting to create a New Dirsync Requestor object on an Exchange Server, the administrator receives the following error:

"An error occurred while processing an e-mail address. To view details of the error, see the application event log in the Windows NT Event Viewer on the Microsoft Exchange Server computer.

Microsoft Exchange Administrator ID No: c1030b35"

This error indicates that more information can be found in the Event Viewer; however, the application log in Event Viewer reveals no information related to this error.



CAUSE
There is already a Hidden Recipient, $SYSTEM, in the Directory that corresponds to the Dirsync Server that has been selected. For instance, when a New Dirsync Requestor object is created, the administrator is asked to specify the Dirsync Server (must choose "Non MSMail Dirsync Server" or the correct MS Mail PO from a list). If the administrator chooses the MS Mail PO called "NETWORK1/PO1" from the list, completes the configuration, accepts the default for Dirsync Address on the General tab, and clicks "OK", then the error above will occur if there is already a Hidden Recipient with a Directory Name of MS:Network1/PO1/$System in the Directory on that Exchange Server.



RESOLUTION
These Hidden Recipients may be viewed by selecting the Recipients container and then clicking on View-Hidden Recipients. The Hidden Recipient can be deleted, and the error should no longer occur.



MORE INFORMATION
There are a couple of scenarios where this error is known to occur:
 * If a Dirsync Requestor object pointing to the same Dirsync Server had already been added and then deleted on this Exchange Server, or


 * If the PO that has been specified as the Dirsync Server has already been specified as a Requestor in the organization. In other words, if a Remote Requestor object has already been created on an Exchange Server that has a DXA Server object, then a $SYSTEM Hidden Recipient would already exist. Note: This is not a valid configuration, since there should only be a single Exchange Server in the Organization with either a DXA Server or Dirsync Requestor object.

Additional query words: c1030b35

Keywords: kbprb kbusage KB151668

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