Microsoft KB Archive/838804

= You receive a &quot;0x0000007F&quot; stop error on a Windows 2000-based computer =

Article ID: 838804

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

-





SYMPTOMS
Your Microsoft Windows 2000-based computer may stop unexpectedly, and you receive the following stop error message:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:


 * STOP: 0x0000007F (0x00000008, 0x00000000, 0x00000000, 0x00000000)

UNEXPECTED_KERNEL_MODE_TRAP

Note The four parameters in this error message may vary depending on the cause of the stop error.

Additionally, your computer may unexpectedly restart.



CAUSE
This problem may occur when you have two or more programs that use filter drivers in a background process, such as an antivirus program that is providing real-time virus protection or an on-screen news feed program that displays a filtered list of news items.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required

Restart requirement
You must restart your computer after you apply this hotfix

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  05-Apr-2004  17:20  5.0.2195.6920     513,040  Ntfs.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

