Microsoft KB Archive/329718

= Terminal Server Roaming Profiles Are Not Saved =

Article ID: 329718

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server

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This article was previously published under Q329718





Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.



SYMPTOMS
When you are connected to a Windows 2000-based Terminal Server and you try to log off, you may receive the following error message, and your roaming profile is not saved:

Event ID: 1000

Event Type: Error

Event Source: Userenv

Event Category: None

Description: Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.

DETAIL: Access is denied.



CAUSE
This problem occurs if the following conditions are true:
 * You are use a Windows 2000-based computer to connect to a Windows 2000-based Terminal Server.
 * Your Windows 2000-based Terminal Server runs Citrix MetaFrame version 1.8, which is configured in a load-balanced server farm.
 * Your Windows 2000-based Terminal Server uses an antivirus program or a backup program that is not compatible with the Citrix software. For example, this is a known problem with Symantec Norton AntiVirus Corporate Edition version 7.5.



WORKAROUND
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To work around this problem, disable or remove the antivirus program or the backup program.

Contact the manufacturer of your antivirus program or your backup program for more information about how to resolve this problem. There may be an update for your software that resolves this problem.

For information about how to contact the manufacturer of your software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
For additional information about similar problems that have different causes, click the following article numbers to view the articles in the Microsoft Knowledge Base:

285192 Msinfo32.exe Causes Userenv Event ID 1000 in Windows 2000

281267 Registry Handle Leak in Winlogon Causes Roaming Profiles to Not Unload Properly

Keywords: kberrmsg kbprb KB329718

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