Microsoft KB Archive/189521

= WD2000: Large Envelopes Print in Portrait to HP 5si MX, 5n on NT 4.0 =

Article ID: 189521

Article Last Modified on 9/7/2001

-

APPLIES TO


 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q189521





SYMPTOMS
When you print a custom envelope to a Hewlett Packard (HP) 5si MX, or HP 5n printer from Word 2000 running on Windows NT 4.0, your text may be printed in portrait rather than landscape orientation.



CAUSE
This problem occurs when you print a custom envelope with a height greater than 4.25 inches.



WORKAROUND
If you have an HP 5n printer, downloading and installing the updated HP 5n NT printer driver (version 3.71) corrects the problem.

NOTE: If you have an HP 5si MX printer, this does not correct the problem.

For more information, please see the Hewlett Packard World Wide Web site:

http://www.hp.com/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
This problem does not occur when using Word 2000 on Microsoft Windows 95 or Microsoft Windows 98.

The third-party products discussed here are manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: huge oversized card letter

Keywords: kbbug kbnofix kbprint kb3rdparty KB189521

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.