Microsoft KB Archive/933663

= Description of the Duet for Microsoft Office and SAP hotfix package: March 1, 2007 =

Article ID: 933663

Article Last Modified on 11/15/2007

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APPLIES TO


 * Duet for Microsoft Office and SAP

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SUMMARY
This article describes the Duet for Microsoft Office and SAP issue that is fixed in the Duet for Microsoft Office and SAP hotfix package that is dated March 1, 2007.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart the computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



Issue that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

E-mail messages are not delivered by the DuetAgent Request Handler to the Duet client. Instead, an error message that contains event ID 3018 from the MSExchangeTransport service is logged in the Microsoft Exchange Server event log. The error message includes a non-delivery report (NDR) that contains a 5.4.0 status code. If you review the error message, you notice that the e-mail address is truncated.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites for installing this hotfix.

Restart information
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Microsoft Windows Installer .msp file information

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Additional notes  For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package. For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



Keywords: kbemail kbexpertiseinter kbpubtypekc kbhotfixrollup kbfix kberrmsg kbbug kbqfe kbhotfixserver KB933663

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