Microsoft KB Archive/287052

= OFFXP: Error Message When You Use the Keyboard in the Activation Wizard =

Article ID: 287052

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows NT 4.0
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q287052





SYMPTOMS
After you select a country or region in the Customer Information dialog box of the Microsoft Office XP Activation Wizard, you may receive the following error message

Microsoft  has encountered a problem and needs to close. We are sorry for the inconvenience.

where  is the name of the Office XP program that you are attempting to activate.



CAUSE
This behavior can occur if you follow these steps during installation of Office XP:
 * 1) You install Office XP on a Microsoft Windows 98 or a Microsoft Windows NT 4.0-based computer that has Microsoft Internet Explorer 4.01 installed.
 * 2) You select Do Not Upgrade Microsoft Internet Explorer during the System Files Update portion of Setup.
 * 3) In the Office XP Activation Wizard, you click the drop-down arrow on the Country/Region list, and then use a keyboard shortcut to select a country or region. For example, you press D to select Denmark.
 * 4) You press TAB to attempt to move to the next field.



WORKAROUND
To work around this issue, use the mouse to select the country or region that you want, and then click to insert the pointer in the next information field.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kberrmsg kbnofix KB287052

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