Microsoft KB Archive/906936

= Xbox 360: The disc tray will not open =

Article ID: 906936

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
You can turn on the Xbox 360 console, but you cannot open the disc tray.



CAUSE
Typically, this behavior occurs if a game disc, a DVD, or a CD is stuck in the disc tray. However, this problem can also occur when a disc is not stuck in the disc tray.



THINGS TO TRY
Make sure that you remove the clear plastic protective strip from the front of the disc tray. This protective strip will prevent the disc tray from opening.  Determine whether the Xbox 360 console is functioning correctly.  Press the power button. View the lights on the front of the console.  If no lights are illuminated on the front of the console, verify that the power cord is connected and that the power supply is functioning. If only red lights are illuminated on the front of the console, the console is not functioning correctly. For more information about what you can determine from the lights on the front of the console, click the following article numbers to view the articles in the Microsoft Knowledge Base:

907535 Xbox 360: One red light flashes on the Ring of Light

907536 Xbox 360: One red light flashes on the Ring of Light and you receive an error message

907533 Xbox 360: Two red lights flash on the Ring of Light

907534 Xbox 360: Three red lights flash on the Ring of Light

906652 Xbox 360: Four lights flash red on the Ring of Light

  If no picture appears and the disc tray eject button does not function, contact Xbox Customer Service to get the console serviced.</ol> </li> Press the eject button on the console to open the disc tray.</li> If the disc tray does not open when you press the eject button, try to manually open the disc tray. For more information about how to manually open the disc tray, click the following article number to view the article in the Microsoft Knowledge Base:

906935 Xbox 360: How to manually eject a disc from the disk tray

</li> If you still cannot remove the disc or if the disc tray does not function correctly, contact Xbox Customer Service to get the console serviced.</li></ol>

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