Microsoft KB Archive/247788

= XADM: Internet Mail Service and Information Store Hang with Events 125, 145, 1111 with Antivirus =

Article ID: 247788

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q247788



SYMPTOMS
The Internet Mail Service and the information store service may stop responding (hang). The application event log may list the following events:

Event ID: 1111

Source: MSExchangeIS

Type: Error

Category: None

Description: An error occurred while writing to the database log file. Attempting to stop the Microsoft Exchange Information Store.

Event ID: 125

Source: ESE97

Type: Error

Description: MSExchangeIS ((82)) Unable to create the log. The drive may be read-only or out of disk space. Error -1032.

Event ID: 145

Source: ESE97

Type: Error

Category: General

Description: MSExchangeIS ((82)) The database engine could not access the file called path\EDBTEMP.LOG.



CAUSE
This behavior can occur if an antivirus program is installed on the Exchange Server computer and is set to scan the folders that contain the Exchange Server databases and log files.



RESOLUTION
To resolve this problem, configure the antivirus software so that is does not perform scheduled or real-time scans on files and folders that are specific to Exchange Server.



MORE INFORMATION
For additional information about recommendations for antivirus programs on Exchange Server, click the article number below to view the article in the Microsoft Knowledge Base:

245822 XGEN: Recommendations for Troubleshooting an Exchange Server Computer with Antivirus Installed

Keywords: kbprb KB247788

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.