Microsoft KB Archive/929836

= The BitLocker Drive Encryption program may become unresponsive on a Windows Vista Ultimate-based computer =

Article ID: 929836

Article Last Modified on 1/26/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Enterprise
 * Windows Vista Ultimate 64-bit edition
 * Windows Vista Enterprise 64-bit edition

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SYMPTOMS
When you try to run the BitLocker Drive Encryption program on a Windows Vista Ultimate-based computer, the program may become unresponsive. Specifically, the % Completed value in the BDE dialog box does not continue to progress.



CAUSE
This problem may occur if the BitLocker Drive Encryption program tries to encrypt data on a corrupted hard disk.



RESOLUTION
To resolve this problem, you must repair the hard disk. To do this, follow these steps:
 * 1) Click Start vistastartbutton.jpg], type command in the Start Search box, right-click Command Prompt in the Programs list, and then click Run as administrator.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
 * 1) At the command prompt, type chkdsk C: /f /r.

Note If you are prompted to run checkdisk the next time that the computer starts, type Y, and then restart the computer.
 * 1) After Windows Vista restarts, run the BitLocker Drive Encryption program again.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb KB929836

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