Microsoft KB Archive/103771

Mac Works 2.0: Unexpectedly Quits with DeskWriter C Driver 3.0

PSS ID Number: Q103771 Article last modified on 03-17-1998

2.0

MACINTOSH

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========================================================= 2.00 MACINTOSH kbprint

= SYMPTOMS =

Works 2.0 quits unexpectedly if you use it with version 3.0 of the Hewlett- Packard (HP) DeskWriter C printer driver. The problem occurs when you choose Page Setup from the File menu and try to change the page orientation, or choose Options or Colors. Works quits and an error message type 1, 2, or 3 appears. You may not be able to change the Media Size or Media option.

NOTE: This problem also occurs when you use Works 2.0e under System 7 (with 32-bit addressing disabled) if you are printing to an HP DeskWriter 550C, using version 2.0 of the printer driver.

= RESOLUTION =

Works 3.0 and 4.0 do not experience the same problem with version 3.0 of the DeskWriter C printer driver. To resolve this problem, upgrade to Works 4.0. While you can work around this problem by using version 2.0 of the DeskWriter C driver, it is recommended that you upgrade to Works 4.0 to avoid this problem.

To obtain pre-sales information about new or updated Microsoft products, call the Microsoft Sales Information Center at (800) 426-9400. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call the Microsoft International Sales Information Center at (425) 936-8661.

= MORE INFORMATION =

The DeskWriter C driver is available from Hewlett-Packard, and should be included on disks with your DeskWriter 550C printer. To order this driver, contact Hewlett-Packard at (208) 323-6000. For technical support, contact Hewlett-Packard at (208) 323-2551 or (800) 752-0900.

The HP products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kbprint KBSubcategory: macworkskb

Additional reference words: 2.00 mac lock freeze crash hang drop mwksprint ====================================================================== Keywords : macworkskb kbprint Version : 2.0 Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.