Microsoft KB Archive/198911

= PRB: Sample Gateway Fails to Start and Reports Event Id 7023 in System Event Log =

Article ID: 198911

Article Last Modified on 3/4/2004

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APPLIES TO


 * Microsoft Exchange Development Kit 5.5
 * Microsoft Exchange Development Kit 5.5
 * Microsoft Exchange Server 2003 Software Development Kit

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This article was previously published under Q198911



SYMPTOMS
The sample gateway may fail to start with this error:

Could not start he SampleGateway service on \\Servername. Error 2140: An internal Windows NT error occurred

You may be able to start the service, but when you attempt to stop the service you might receive the following error message:

Could not stop the SampleGateway service on \\Servername.

Error 2184: The service has not been started

You will also receive an event ID 7023 in the System event log with the following description:

The SampleGateway service terminated with the following error: The security account database contains an internal inconsistency



CAUSE
This is caused by the Options tab for the sample gateway not being configured prior to starting the service.



RESOLUTION
To configure the sample gateway, run the Exchange administrator program (\exchsrvr\bin\admin.exe). From the Site menu, select Configurations, and click Connections. Select the sample gateway and double-click it. View the Options tab and configure the following fields:

The other fields will be filled with default information that does not need to be changed.

Additional query words: kbDSupport kbEDK kbXchge kbMsg kbEDK500 kbEDK550 kbGrpMsg

Keywords: kbmsg kbprb KB198911

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