Microsoft KB Archive/898890

= Live Communications Server 2005 stops responding with an error signature that refers to the RtcSrv.exe file =

Article ID: 898890

Article Last Modified on 12/18/2006

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APPLIES TO


 * Microsoft Office Live Communications Server 2005 Enterprise Edition
 * Microsoft Office Live Communications Server 2005 Standard Edition

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Thank you for your help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users such as you, our engineers devised a workaround for this problem. This article contains information that may help you avoid this problem in the future.

Error signature
This article describes a program error that can have the following error signature:  Application name  Application version   Module name    Module version   Offset - RtcSrv.exe        2.0.5369.0            SIPStack.dll   2.0.5369.0       000e3090 Additionally, other offsets are possible.



SYMPTOMS
When you use Microsoft Office Live Communications Server 2005, you receive an error message that is similar to the following error message:

Microsoft Office Live Communications Server 2005 has encountered a problem and has to close. We are sorry for the inconvenience.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

Note To view the details of the error signature, click the link in the following text:

To see what data this error report contains, click here.



CAUSE
This problem may occur if an Access Proxy has incorrectly configured IP addresses. When an Access Proxy has incorrectly configured IP addresses, Live Communications Server 2005 cannot start. This problem typically occurs when an Access Proxy is configured, deactivated, and then reactivated.



RESOLUTION
To resolve this problem, install Live Communications Server 2005 Service Pack 1 (SP1). To obtain Live Communications Server 2005 SP1, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=3508860C-2616-4B5A-BA00-353BE599A7B1



WORKAROUND
To work around this problem, reconfigure the Access Proxy in the Live Communications Server 2005 management console. For more information about how to configure an Access Proxy, see the Deploying Access Proxy and Director guide. To obtain the Deploying Access Proxy and Director guide, visit the following Microsoft Web site

http://www.microsoft.com/downloads/details.aspx?FamilyId=9F8BDD90-D6A5-4F1A-8DFA-782B3870FD7F&displaylang=en



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 Description of the end user privacy policy in application error reporting when you are using Office

289508 How to view error signatures if an Office program experiences a serious error and quits

Additional query words: LCS2005 AP

Keywords: kbqfe kberrmsg kbbug kbfix KB898890

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