Microsoft KB Archive/255582

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BUG: Error Running Windows Installer Installation on Terminal Server

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Q255582

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The information in this article applies to:


 * Microsoft Windows Installer, versions 1.0, 1.1, 1.2, used with:
 * the operating system: Microsoft Windows 2000

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SYMPTOMS
When you are installing a Windows Installer-based setup program from a Windows 2000 Server Terminal Services session, you may receive one of the following error messages (where myapp.msi is the name of the .msi file that you are running).

On a system running the base version of Windows 2000, you will receive error 2755:

Internal Error 2755. 3 \myapp.msi.

On a system running Windows 2000 Service Pack 1, you will receive error 1305:

Error reading from file: \myapp.msi. Verify that the file exists and that you can access it.

CAUSE
These errors occur if you're running from a Terminal Server session and the path to the installation files is a mapped drive. The Windows Installer service is running in a different session than the user and therefore has different drive mappings. The errors occur because the .msi files that are needed cannot be found.

RESOLUTION
To work around this problem, use the full universal naming convention (UNC) path on the command line or run the installation from the Terminal Server console.

STATUS
Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article.