Microsoft KB Archive/146867

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Cannot Load User Profiles from Windows NT-Based Computer

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Q146867

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you log on to a Microsoft Windows NT version 3.51-based computer from a Windows 95-based computer, your user profile may not be loaded. Instead, a default user profile may be loaded. Also, when you quit Windows 95, the default user profile you are using may overwrite your existing user profile in the home directory on the Windows NT-based computer. Or, you may receive the following error message:

An error occurred while copying the file . Profile Error 9.

Some of your profile settings may not be available.

 usually refers to a .lnk file.

CAUSE
If a user profile is located in a compressed folder on a Windows NT-based computer, it is not read by Windows 95.

RESOLUTION
This issue is resolved by the following updated file for Windows 95, and later versions of this file:

  SYNCENG.DLL  version 4.00.951  dated 7/16/96  55,296 bytes

To work around this problem, do not store user profiles in compressed folders on Windows NT-based computers. If necessary, uncompress the folder used to store user profiles and re-create the user profiles.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

This issue is resolved in Microsoft Windows 98.

MORE INFORMATION
Although Windows 95 does not read user profiles stored in compressed folders on Windows NT-based computers, it can overwrite them. When you quit Windows 95, the current user profile is written to the home directory on the Windows NT-based computer. If a default user profile is loaded with you log on to Windows 95, the default profile overwrites your existing user profile when you quit Windows 95.

Uncompressing the folder allows Windows 95 to read user profiles in the folder, but does not restore user profiles that have been overwritten.

For additional information about Windows 95 updates, please see the following article in the Microsoft Knowledge Base:

"Q161020 Implementing Windows 95 Updates" For related information, see the following article in the Microsoft Knowledge Base:

"Q164512 Windows 95 Briefcase: No Drag-and-Drop on WinNT Compressed Dir" Keywords : kbenv kberrmsg kbnetwork win95

Issue type : kbprb

Technology : kbWin95search kbWin95