Microsoft KB Archive/196160

= XWEB: Contacts Information Not Available When Using OWA =

Article ID: 196160

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q196160



SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) with the option to use Schedule+ as your primary calendar, you can no longer open your Contacts folder. When you disable the option to use Schedule+ as your primary calendar, the Contacts folder becomes viewable again.

To enable this option, on the Tools menu, click Options, and then select the Use Microsoft Schedule+ as my primary calendar check box.



CAUSE
OWA assumes that you manage your contacts information using Schedule+ when you enable the option to use Schedule+ as your primary calendar. OWA has no method of opening the contacts information you have created in Schedule+. This is by design.



WORKAROUND
To work around this problem, you must first import your Schedule+ contacts into Outlook. For additional information about converting your contacts, click the article number below to view the article in the Microsoft Knowledge Base:

164271 OL97: Converting Schedule+ Files to Outlook 97

After you import the contact information, be sure not to use Schedule+ as your primary calendar.

Keywords: kbprb KB196160

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