Microsoft KB Archive/314428

= OL2002: The 'Encryption Problems' Dialog Box Displays Garbage Characters for Non-Security LDAP Recipients in Encrypted Messages =

Article ID: 314428

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q314428



SYMPTOMS
If you address an encrypted message by selecting the recipient from a Global Address List, the Encryption Problems dialog box appears and displays the correct name for the recipient. If you select the recipient from a Lightweight Directory Access Protocol (LDAP) directory, the Encryption Problems dialog box appears and displays garbage characters for the recipient's name. In both cases, the recipient does not have a certificate.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

  Date        Time      Size       File name --  14-Jan-2002 16:07:21  2,587,592  Outlook.msp 14-Jan-2002 16:46:48 3,914,752  Outlook_admin.msp After the fix is installed, the following files will have the listed attributes or later:   Date        Time      Version      Size       File name --  29-Nov-2001 00:21:29  10.0.3527.0     47,432  Recall.dll 20-Dec-2001 17:44:00 10.0.3618.0     92,488  Outlmime.dll 11-Jan-2002 13:59:15 10.0.3708.0    350,536  Exsec32.dll 11-Jan-2002 13:59:19 10.0.3708.0    534,856  OutlCM.dll 11-Jan-2002 13:59:23 10.0.3708.0  6,306,120  Outllib.dll

Administrative Information
If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.

How to Update Administrative Installations
To update an administrative installation use a command line similar to the following

msiexec /a \  /p   SHORTFILENAMES=1

where  is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),

where  is the MSI database package for the Office XP product (for example, ProPlus.msi), and

where  is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).

How to Update Network Clients
After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following

msiexec /i \  REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus

where  is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and

where  is the MSI database package for the Office XP product (for example, ProPlus.msi).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: xclnok

Keywords: kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix KB314428

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