Microsoft KB Archive/836930

= You receive an &quot;Error 0x80070197&quot; error message when you use Windows Update =

Article ID: 836930

Article Last Modified on 12/5/2007

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APPLIES TO

 Microsoft Windows Update, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional 

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SYMPTOMS
When you try to use Microsoft Windows Update Web site to install an update, the download may stop unexpectedly, and you may receive the following error message:

Error 0x80070197



CAUSE
This issue may occur when you use a proxy server to connect to the Windows Update Web site, but the proxy settings are not configured correctly.



RESOLUTION
To resolve this issue, turn on the Use http 1.1 through proxy connections setting in Internet Options:
 * 1) Start Microsoft Internet Explorer.
 * 2) Click Tools, and then click Internet Options.
 * 3) Click the Advanced tab, and then clear the Use HTTP 1.1 check box under HTTP 1.1 settings.
 * 4) Select the Use HTTP 1.1 through proxy connections check box under HTTP 1.1 settings, and then click OK.
 * 5) Visit the Windows Update Web site, and test to determine whether the issue is resolved.
 * 6) If the issue is not resolved, repeat steps 2 through 5, but select the Use HTTP 1.1 and Use HTTP 1.1 through proxy connections check boxes.

Keywords: kberrmsg kbwindowsupdate kbprb KB836930

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