Microsoft KB Archive/130556

DeskWriter Exhibits Odd Behavior in System 7.5 Environment

PSS ID Number: Q130556 Article last modified on 02-02-1998

MACINTOSH

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========================================================= SUMMARY =======

If you are using Macintosh System 7.5 and a DeskWriter printer, the printer may exhibit unusual behavior. For example, when you print a document, the printer may drop the third graphic on a page, it may drop text, or it may exhibit other abnormalities.

= CAUSE =

This behavior occurs when you are using a printer driver earlier than version 6.0. Version 6.0 is the only DeskWriter printer driver that is fully supported under System 7.5.

= RESOLUTION =

Obtain the latest DeskWriter printer driver. It is available from Hewlett- Packard in two different parts:

Part number: C2163-60045 includes the driver on the fonts Part number: dw110en3 is just the driver itself

To obtain the updated driver, use any of the following methods.

Method 1: Call (800) 227-8164 for the driver and fonts (C2163-60045)

Method 2: Call (970) 339-7009 for the driver only (dw110en3)

Method 3: From the Internet Host IP address: 192.6.71.2 ftp-boi.external.hp.com Directory: /pub/printers/djet_pjet_dwriter/mac Filename: dw60.hqx

Method 4: From CompuServe HP for Apples on CompuServe: GO HPPER Macintosh files are located in library 9 Filename: DW60.SEA

The Hewlett-Packard DeskWriter and the printer drivers associated with it are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

For more information, please contact Hewlett-Packard at (208) 323-2551.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

= Additional query words: hp =

= Platform : MACINTOSH =

Copyright Microsoft Corporation 1998.