Microsoft KB Archive/159040

= Neverhood: Sound is Distorted or Choppy on Some Computers =

Article ID: 159040

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft DreamWorks Interactive The Neverhood

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This article was previously published under Q159040



SYMPTOMS
The music played in the Nursery Room stutters. Sometimes the music does not start stuttering until you walk away from the window in the Nursery.

This occurs on some computers with older sound card drivers.



RESOLUTION
Make sure you have installed the newest version of sound card drivers available for your sound card.

The Neverhood compact disc contains updated drivers for many of the available sound cards. If a folder for your sound card is not listed in the Setup folder on The Neverhood disc, please contact the manufacturer of your sound card for the latest drivers.

See the instructions below for Changing An Audio Driver if your sound drivers are available on The Neverhood disc.

NOTE: If updating the sound card driver does not correct the stuttering, you can turn off the background music. All of the other sound effects will still be active and the animated sequences will still have sound.

To turn off the background music, do the following:
 * 1) Press the your keyboard ESC key. This opens the Options Menu.
 * 2) Set the Music Is ON option to OFF.

Changing A Driver
To install the updated driver from The Neverhood compact disc, do the following:  Click the Start button, point to Settings, and then click Control Panel. In Control Panel, double-click the Add New Hardware icon, and then click Next. When you are asked if you want Windows to search for your new hardware, click No, and then click Next. Under Hardware Types, select "Sound Video and Game controllers", and click Next. Click the Have Disk... button, and then click Next. In the Copy Manufacturer's Files From area type the following:

D:\setup\

where D is your CD-ROM drive letter and <manufacturer's folder name> is the name of the manufacturer of your sound card.</li> Click OK.</li> Select the correct driver for your sound card from the Models list in the Select Device window, and then click OK.</li> Restart your computer.</li></ol>

For more information about obtaining the correct sound card driver for your computer, please refer to your sound card documentation or contact your sound card manufacturer.

<div class="moreinformation_section">

MORE INFORMATION
The most common configurations to experience choppy sound are computers with Sound Blaster 16 sound cards and ESS sound cards. Updated drivers are available for both cards.

As of 11/96 the newest version of the Sound Blaster driver is version 4.28. This new driver corrects issues with DirectSound.

You can find the Sound Blaster driver update can be found on the Creative Labs FTP site at ftp.creaf.com, in the pub/creative/drivers/sb16awe folder. The file name is Sbw95up.exe

If you are using an ESS sound driver, please see the following article in the Microsoft Knowledge Base:

158120 Dreamworks: No Sound With ESS Sound Card

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: dreamworks never hood dwi sound choppy skips dream works

Keywords: kb3rdparty kbhowto kbprb kbsound KB159040

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