Microsoft KB Archive/281743

= XCON: Internet Mail Service Dr. Watson Error If X.400 Proxy Address Is Missing from the Internet Mail Service Administrator Mailbox =

Article ID: 281743

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q281743





SYMPTOMS
When the Internet Mail Service starts, an unexpected Dr. Watson error may occur.

If the proper Microsoft Windows NT and Exchange Server symbols are installed, you see a debug call stack that is similar to the following:

ChildEBP RetAddr Args to Child 00f7fd50 00431b39 00000000 00000000 00e11a00 msexcimc!CPostmaster__rcFindAdminX400Address+0x129 00f7fd68 0043ca46 00e11870 00e118b0 00e10f88 msexcimc!CPostmaster__rcInitialize+0xc3 00f7ff74 0043abaf 00000001 ffffffff 00134d00 msexcimc!CIMCService__InitializeService+0x1c3e 00f7ff94 0043aafa 00479bd8 00000001 00134d08 msexcimc!CService__ServiceProc+0xbd 00f7ffa8 77dd8bec 00000001 00134d08 0012ff60 msexcimc!_SP_IMCService+0x19 00f7ffb8 77f04ee8 00134d00 ffffffff 0012ff60 ADVAPI32!ScSvcctrlThreadA+0xe 00f7ffec 00000000 77dd8bde 00134d00 00000000 KERNEL32!BaseThreadStart+0x51



CAUSE
This problem can occur because the Internet Mail Service stops responding if the X.400 proxy address is missing from the Internet Mail Service Administrator mailbox.



WORKAROUND
To work around this problem, make sure that the Administrator mailbox has an X.400 proxy address on the E-mail Address tab.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Additional query words: IMS

Keywords: kbbug kbnofix KB281743

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