Microsoft KB Archive/86147

= PROFS: Information Required to Troubleshoot Gateway Problems =

Article ID: 86147

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway for IBM PROFS and OfficeVision 3.2

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This article was previously published under Q86147



SUMMARY
Troubleshooting problems with the Microsoft Mail Host Access component is difficult and different than working on local area network (LAN) problems; however, some of the same basic concepts apply.

It is important to obtain the version number of the Host Access software from the customer, in order to determine if their problem has already been corrected in a subsequent release. The release number is in the RELEASE DATA file on the 193 F disk.

Log files can be generated on the VM side of the gateway, also. If the ACCOUNT_INFO option in the PWAINIT EXEC file is set to YES, the LOGDATA file will be created.

Another useful troubleshooting tool is to trace (or debug) the execution of specific programs. Microsoft Development and Testing recommends using the TRAC option in PWAINIT EXEC to do this.

