Microsoft KB Archive/113920

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ACC1x: Multiuser Report Error with Postscript Printer

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Q113920

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The information in this article applies to:


 * Microsoft Access versions 1.0, 1.1

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SYMPTOMS
When you open a report, the following error message occurs:

An error occurred while attempting to retrieve printer information for the.

Note that the name of the actual postscript printer that you are using is displayed in the error message.

CAUSE
This error can occur when the report is opened from a shared database in a multiuser environment. For example, if a shared database is located on computer A, and users on computer A and computer B both have the shared database open, and both users try to open the same report, one of them may receive the error message stated earlier. This problem only occurs when a postscript printer driver is being used.

RESOLUTION
You may need to use a different, non-Postscript, printer driver.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Access versions 1.0 and 1.1. This problem no longer occurs in Microsoft Access version 2.0.

Keywords : kberrmsg kbprint

Issue type : kbbug

Technology :