Microsoft KB Archive/916710

= Setup may stop responding during a RIS installation at the &quot;Preparing Network Settings&quot; page =

Article ID: 916710

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Datacenter x64 Edition
 * Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Enterprise x64 Edition
 * Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003 R2 Standard x64 Edition

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SYMPTOMS
During a Remote Installation Services (RIS) installation operation, Setup may stop responding at the Preparing Network Settings page.



CAUSE
This problem may occur if the following conditions are true:
 * You use the Microsoft Windows Preinstallation Environment (Windows PE).
 * You use the CENATEK RAMDisk tool.

In this scenario, the network adapter may remain active when the computer starts Windows PE. When the Plug and Play (PnP) manager tries to assign the interrupt request level (IRQL) resource to the network adapter, the adapter generates an unexpected interrupt.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
After you download the hotfix described here, follow these steps to resolve this problem:
 * 1) Double-click the hotfix file to extract the Setupldr.exe file.
 * 2) Save the file to a familiar location or to a temporary folder.
 * 3) Locate and right-click the Ntldr file in the \REMINST\Setup Images i386\templates folder.
 * 4) Rename the Ntldr file to ntldr.old.
 * 5) Copy the Setupldr.exe file to the \REMINST\Setup Images i386\templatesfolder.
 * 6) Right-click Setupldr.exe, click Rename, type ntldr, and then click OK.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 32-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

