Microsoft KB Archive/197644

= OL2000: (IMO) Cannot Remove WinFax by Disabling the Extension =

Article ID: 197644

Article Last Modified on 10/9/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q197644



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
After disabling the extension for the Symantec WinFax Starter Edition and removing the account, the next time you start Outlook or click Accounts on the Tools menu, Symantec WinFax Starter Edition shows as an account.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
Removing the Symantec WinFax Starter Edition account and add-in does not disable fax capability. In order to prevent the fax service from loading, you must also remove the Symantec WinFax Starter Edition support files and the files associated with the account.

For more information on removing and reinstalling the Symantec WinFax Starter Edition, please see the following article in the Microsoft Knowledge Base:

195600 : How to Remove and Reinstall WinFax Starter Edition

Keywords: kbbug kbpending KB197644

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.