Microsoft KB Archive/141038

Automap: GP Fault or Lock Up After Printing to Color Printer

PSS ID Number: Q141038 Article last modified on 06-29-1998

4.00

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Automap Road Atlas for Windows, version 4.0 Microsoft Automap Streets, version 4.0 == Microsoft Windows 95 == 

= SYMPTOMS =

After you print a map or table from Automap, you may receive a general protection (GP) fault, or the computer may stop responding (hang).

The problem occurs when you use the installed Windows 95 printer drivers.

= STATUS =

Microsoft has confirmed this to be a problem in the Automap programs listed at the top of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= RESOLUTION =

If the computer has stopped responding, restart the computer. If the system is not stopped responding, exit Windows and restart the computer.

Select a new printer driver. Select a printer driver capable of emulating your printer, or install a Windows 3.x printer driver designed for your printer. For more information about selecting a new printer driver, see the MORE INFORMATION section in this article.

For more information about installing printer drivers, see your Windows printed documentation or online help.

= MORE INFORMATION =

The problem has been reported with the following printers:

Printer Use New Printer Driver ——- ———————-

Canon BJ-600 Windows 95 Epson LQ-2550 or the Windows 3.x Canon BJ-600 Vendor Provided Driver

Epson Color Stylus Windows 95 Epson LQ-2550 or Windows 3.x Epson Color Stylus vendor provided driver.

HP DeskJet 1200c Install the v3.40 version of the driver. The color LaserJet driver will work with Road Atlas.

Lexmark Color Wise No emulation at this time

Whenever a GP fault occurs, completely shut-down (power down) Windows and reset the computer. The preferred method is to turn off the computer. A system power down clears all of the stacks and buffers within the computer hardware. A warm boot (CTRL+ALT+DEL) does not clear registers and the system memory remains unstable.

Inappropriately shutting the system down, or rebooting the system when Windows has not been properly exited may cause cross-linked files or lost allocation units. After the system has completed the start up process, running a disk utility program such as ScanDisk is highly recommended.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: 4.00 amap auto auto-map reference mm multimedia multi media hang crash freeze frozen lock lockup hang bomb down ====================================================================== Version : 4.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1998.