Microsoft KB Archive/172388

= OL97: Err Msg: Cannot Establish a Dialup Connection =

Article ID: 172388

Article Last Modified on 1/20/2007

-

APPLIES TO


 * Microsoft Outlook 97 Standard Edition

-



This article was previously published under Q172388





SYMPTOMS
When attempting to connect to your Internet service provider (ISP) from Microsoft Outlook, you may receive the following error message:

You could not establish a dial up connection to the computer you have dialed.



CAUSE
You may be using your complete e-mail address as your ISP account name.



RESOLUTION
Try using only that part of your e-mail name preceding the @ symbol or contact your ISP to find out an acceptable format for your account name.



MORE INFORMATION
Your e-mail address usually takes the form of a combination of your first and last name and the name of your ISP, separated by the @ symbol and periods. For example, John Doe uses an ISP by the name if MYISPNET. The ISP may assign an e-mail address of JohnD@myispnet.net.

Using the complete e-mail address, JohnD@myispnet.net, as the account name may cause the problem described in the "Symptoms" section.

Keywords: kberrmsg kbprb KB172388

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.