Microsoft KB Archive/884988

= Exchange Server information is not synchronized in Entourage =

Article ID: 884988

Article Last Modified on 9/24/2004

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APPLIES TO


 * Microsoft Entourage 2004 for Mac

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SYMPTOMS
When you configure a Microsoft Exchange Server account in Microsoft Entourage 2004 for Mac, information about your e-mail, about your Contacts, and about your Calendar is not synchronized as expected.

When you try to view the folder list for the Exchange Server account in Entourage, you see a status that is similar to the following, where  is the account name of the Exchange server account:

(not connected)

You do not receive any error messages.



CAUSE
This behavior occurs if the network information in System Preferences in Macintosh OS x is incorrect. That information is required to connect to your Exchange Server account.



RESOLUTION
To resolve this issue, contact your system administrator to obtain the network information.

Keywords: kbtshoot kbprb KB884988

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