Microsoft KB Archive/824322

= ASP File Cache Is Deleted After a Network Error =

Article ID: 824322

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Internet Information Services 6.0

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Active Server Pages (ASP) caches the files that it serves, and ASP uses change notifications to determine when a cached file must be updated. When the content lives on a remote Universal Naming Convention (UNC) share, Internet Information Services (IIS) may return HTTP 500 error messages to the client.



CAUSE
When a netwok error occurs between the IIS server and the remote file server, the file is deleted from the ASP cache. If the client requests the ASP page again, IIS returns HTTP 500 error messages to the client.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart Requirement
After you install this hotfix, you must restart IIS.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name 15-Aug-2003 19:01  6.0.3790.77       379,904  Asp.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

After you apply this hotfix, you can control its behavior through the following registry key:  By default, the value of this key is set to 0 (that is, the new behavior is enabled). To disable this behavior, set the value of this key to 1.

Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix kbhotfixserver KB824322

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