Microsoft KB Archive/895349

= You receive an &quot;An error has occurred&quot; error message in the left pane of the Microsoft CRM Web client =

Article ID: 895349

Article Last Modified on 11/1/2007

-

APPLIES TO


 * Microsoft CRM 1.2

-



SYMPTOMS
When you open the Microsoft Business Solutions CRM Web client, you receive the following error message in the left pane:

Error

An error has occurred. For more information, contact your system administrator.



CAUSE
This message appears in the left pane because the following code is missing from the Web.config file.  Note The default location of the Web.config file is C:\Inetpub\wwwroot.



RESOLUTION
To resolve this problem, add the code to the file. To do this, follow these steps:  Log on to the Microsoft CRM server by using the CRM Administrator user account. Click Start, click Run, type the following command, and then click OK:

notepad c:\inetpub\wwwroot\web.config

Note If Microsoft CRM is not installed in the default location, change the path of the Web.config file that is used in this command. Change the path of the file to the correct location on your computer. Type  before the  line in the Web.config file.



After you follow these steps, the last three lines in the Web.config file should look similar to the following.  

<div class="moreinformation_section">

MORE INFORMATION
You can reproduce this problem by following the steps in the &quot;Resolution&quot; section. However, instead of adding the code that is missing, delete the following code from the Web.config file. <add key=&quot;RenderQuickCreateControl&quot; value=&quot;On&quot;/> If you want to disable the Quick Create control in the Microsoft CRM Web client, you can replace the code with the following code. <add key=&quot;RenderQuickCreateControl&quot; value=&quot;Off&quot;/>

Keywords: kbmbsmigrate kberrmsg kbprb KB895349

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.