Microsoft KB Archive/59548

Word Err Msg: Can’t Open Printer, with HP DeskWriter/Network

PSS ID Number: Q59548 Article last modified on 03-07-1997

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========================================================= 3.02 4.00 5.00 MACINTOSH kbprint kbnetwork

= SUMMARY =

When you start Microsoft Word or Microsoft Write from a network (such as the AppleShare network), if you try to print to a Hewlett-Packard (HP) DeskWriter that is attached to the local Macintosh, you will not be able to print and you will receive the following error message:

Can’t open printer

Microsoft has confirmed this to be a problem with the DeskWriter driver version A.01.00. The problem was corrected with the DeskWriter driver version A.02.00.

Note: A copy of Word or Write that is loaded from the local Macintosh will print successfully.

= MORE INFORMATION =

To find out which version of the DeskWriter driver you have:


 * 1) In the Finder, choose Page Setup from the File menu.
 * 2) The printer currently selected in the Chooser is listed in the upper-left corner of the dialog box. The version number is listed in the upper-right corner, immediately beside the OK button.

KBCategory: kbprint kbnetwork KBSubCategory: Additional reference words: macword macword5 3.02 4.00 5.00 M_WRite ====================================================================== ============================================================================= Copyright Microsoft Corporation 1997.