Microsoft KB Archive/836027

= The Exchange Server 2003 Information Store service does not start, and event IDs 1180 and 5000 are logged =

Article ID: 836027

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
The Information Store service may not start on your Microsoft Exchange Serve 2003 computer. Additionally, events that are similar to the following may be logged to the application event log: Event Type: Error Event Source: MSExchangeIS Event Category: Content Engine Event ID: 1180 Date: 1/21/2004 Time: 4:36:06 PM User: N/A Computer: EXCH2B Description: Error 0x80010119 initializing the Microsoft Exchange Server Internet Conversion Library. Event Type: Error Event Source: MSExchangeIS Event Category: General Event ID: 5000 Date: 1/21/2004 Time: 4:36:06 PM User: N/A Computer: EXCH2B Description: Unable to initialize the Microsoft Exchange Information Store service. Error.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the following components after you install this hotfix:
 * Microsoft Exchange Information Store service
 * World Wide Web Publishing Service
 * Simple Mail Transfer Protocol (SMTP)
 * Microsoft Exchange routing engine
 * Network News Transport Protocol (NNTP)
 * Microsoft Internet Information Services (IIS) Admin Service

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time   Version            Size    File name ---  17-Feb-2004  18:05  6.5.6980.70       372,736  Exsmtp.dll 17-Feb-2004 16:26  6.5.6980.70        49,152  Mdbevent.dll 17-Feb-2004 17:05  6.5.6980.70     3,190,272  Mdbmsg.dll 17-Feb-2004 16:29  6.5.6980.70        24,064  Mdbrole.dll 17-Feb-2004 17:54  6.5.6980.70        13,312  Mdbtask.dll 17-Feb-2004 17:51  6.5.6980.70     5,045,248  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug kbexchange2003presp1fix KB836027

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