Microsoft KB Archive/218858

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USB Device Listed Under the Other Devices Section in Device Manager

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Q218858

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The information in this article applies to:


 * Microsoft Windows 95 OEM Service Release, versions 2.1, 2.5

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SYMPTOMS
In Device Manager, in the Other Devices category, you may see a Universal Serial Bus (USB) device with a question mark icon, and the USB devices that are attached to the computer may not work properly.

CAUSE
This behavior can occur if the USB supplement for Windows 95 Service Release (OSR) 2.1 or 2.5 is not installed, or is not installed correctly.

RESOLUTION
To resolve this behavior, install the USB supplement:


 * 1) Remove the Universal Serial Bus device from the Other Devices category in Device Manager. To remove the device, click it, and then click Remove.
 * 2) Close Device Manager, and then quit all running programs.
 * 3) Install Usbsupp.exe from the the Other\Usb folder on the Windows 95 OSR 2.1 or 2.5 CD-ROM.
 * 4) After restarting the computer, verify that the Universal Serial Bus Controller category appears correctly in Device Manager.

Additional query words: kbtshoot osr2 Usbsupp exe

Keywords : kbenv kbtool kbHardware

Issue type : kbprb

Technology : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210