Microsoft KB Archive/195845

= File attachment does not open when using Word as editor =

Article ID: 195845

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q195845



SYMPTOMS
You cannot open a file attachment in a Microsoft Outlook e-mail message if the following two conditions are true:
 * You are using Microsoft Word as your e-mail editor.
 * The message was originally created with the sensitivity set to Private.



RESOLUTION
To open the file attachment, do not use Microsoft Word as your e-mail editor. To turn off Word as your default e-mail editor, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options, and then click the Mail Format tab.
 * 3) Click to clear the Use Microsoft Word to edit e-mail messages check box.
 * 4) Click Apply, and then click OK to close the Options dialog box.
 * 5) Open the message containing the attachment.
 * 6) Double-click the attachment to open it.

Note To avoid this behavior when you send an attachment on a message with the sensitivity of Private, you can change the format to plain text. To do this, click Plain Text in the Format menu.



Steps to Reproduce Problem

 * 1) Compose a new mail message, but do not use Word as the e-mail editor.
 * 2) Attach a Word document.
 * 3) On the open message View menu, click Options, and set the sensitivity to Private.
 * 4) Send the message to yourself.
 * 5) Before you open the message, set Word as your default e-mail editor. To do this, follow these steps: On the Tools menu, click Options. Click the Mail Format tab, and then click to select Use Microsoft Word to edit e-mail messages.
 * 6) Open the message and double-click the file attachment.

The file attachment does not open. If you turn off Word as your e-mail editor and reopen the message, then you can open the attachment.

Note This behavior does not occur when you use Microsoft Exchange Client with Word as the e-mail editor.

Keywords: kbprb KB195845

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