Microsoft KB Archive/810071

= XCCC: Users Cannot Sign In to Outlook Web Access After You Reconnect a Mailbox =

Article ID: 810071

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 4

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SYMPTOMS
After you reconnect a mailbox to a user account by using Exchange System Manager or by using the Mbconn tool, the user cannot sign in to the Microsoft Exchange Server 5.5 version of Microsoft Outlook Web Access (OWA) if that Exchange 5.5 OWA server is pointing to a Microsoft Exchange 2000 Server mailbox server.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 5.5 Service Pack 4 (SP4). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version   Size    File name -- 05-Nov-2002 17:19  2656.97   7,415   Logon.inc



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbhotfixserver kbqfe kbexchange550presp5fix kbqfe kbfix kbbug KB810071

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