Microsoft KB Archive/324918

= &quot;The operation failed. An object could not be found&quot; error message when you add an attachment to a recurring meeting in Outlook 2002 =

Article ID: 324918

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q324918



SYMPTOMS
If an Outlook 2002 user updates a single occurrence of a recurring meeting and adds an attachment, some attendees may receive the following error message when they try to accept the updated meeting request.

The operation failed. An object could not be found.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

You must install Office XP Service Pack 2 (SP2) before you install this hotfix.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date       Time   Size       File name

18-Sep-2002 00:18 2,174,808  Outlook.msp 18-Sep-2002 01:42 5,045,088  Outlookff.msp

After the hotfix is installed, the following files will have the listed attributes or later:

Date        Time   Version      Size       File name --- 16-Aug-2002 21:05  10.0.4413.0    346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0    137,800  Impmail.dll 13-Sep-2002 03:52  10.0.4510.0    539,208  Outlcm.dll 13-Sep-2002 03:52  10.0.4510.0  6,310,472  Outllib.dll 13-Sep-2002 03:52  10.0.4510.0     92,744  Outlmime.dll 13-Sep-2002 03:52  10.0.4510.0     47,688  Outlook.exe 09-Aug-2002 03:22  10.0.4406.0    121,416  Outlph.dll

Scenarios
Important Under certain circumstances, Windows Installer 2.0 is required before you can apply the Office XP Post-SP2 Client-Side Hotfix. The following scenarios will help determine if this applies to you.  You used one of the following methods to deploy Office XP:  You used an administrative installation point. For more information, see &quot;Creating an Administrative Installation Point&quot; at the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/one/depb01.htm You assigned or published Office with IntelliMirror. For more information, see &quot;Assigning or Publishing Office&quot; at the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/one/depb09.htm

If you used either of these methods, you may have a problem deploying a hotfix that was released after Office XP SP2 if all the following conditions are true:  The organization is using Windows Installer 1.1 (see below)

-and- The organization deployed Office XP Service Pack 1 (SP1) by using a client patch. For more information, see &quot;Updating Office by Using Client Updates&quot; at the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm

-and-</li> The organization deployed Office XP SP2 by using a client patch. For more information, see &quot;Updating Office by Using Client Updates&quot; at the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm</li></ol> </li> If you deployed Office XP by using a CD image, you may have a problem deploying a hotfix released after Office XP SP2 if all the following conditions are true:  The organization is using Windows Installer 1.1.

-and-</li> The organization deployed Office XP SP1 by using a client patch.

-and-</li> The organization deployed Office XP SP2 by using a client patch.</li></ol> </li></ol>

Note 1: If you have updated your administrative installation point for Office XP with the administrative version of either Office XP SP1 or Office XP SP2, you are unlikely to have a problem when you deploy the hotfix. For more information, see &quot;Administrative Updates&quot; at the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/journ/adminup.htm

Note 2: If you are using Windows Installer 2.0, you are unlikely to have a problem when you deploy the hotfix.

Suggested Steps
If any of the scenarios that were described earlier applies to you, you must deploy Windows Installer 2.0 on all the computers that need the hotfix. You can obtain Windows Installer 2.0 in the following ways:  By default, Windows Installer 2.0 is included in Microsoft Windows XP. If you have deployed Windows XP in your organization, you are unlikely to have a problem when you deploy the hotfix.</li> Windows Installer 2.0 is included in Microsoft Windows 2000 Service Pack 3 (SP3). If you have deployed Windows 2000 SP3, you are unlikely to have a problem when you deploy the hotfix.</li> Windows Installer 2.0 is available as a redistributable from the Microsoft Download Center at the following Microsoft Web sites:  Windows Installer Redistributable for Microsoft Windows 95, 98, and Me:

http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en</li> Windows Installer Redistributable for Microsoft Windows NT 4.0 and 2000:

http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F</li></ol> </li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: ol20, ol2k, meeting, occurrence, recur, recurring, instance, appointment kb2hr1

Keywords: kbhotfixserver kbqfe kbattachments kbupgrade kberrmsg kbofficexppresp3fix kbbug KB324918

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