Microsoft KB Archive/160194

Automap Streets Plus: Unable to Start After Ejecting Music Disc

PSS ID Number: Q160194 Article last modified on 04-02-1999

WINDOWS:5.0

WINDOWS

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The information in this article applies to:

 == Microsoft Automap Streets Plus for Windows, version 5.0 == 

= SYMPTOMS =

When you attempt to start Automap Streets Plus immediately after you eject a music compact disc from your CD-ROM drive, you receive the following error message:

Microsoft Automap Streets Plus Couldn’t find the Microsoft Automap Streets Plus CD-ROM on this machine. Ensure that the CD is correctly inserted in your CD-ROM drive, then click OK (or click Cancel to terminate the program).

= CAUSE =

The Windows CD Player application continues to maintain control of your CD-ROM drive even after a music disc is ejected from the drive.

= RESOLUTION =

Close the CD Player. To close the player, do the following:


 * 1) On the Windows taskbar, click the CD Player button.
 * 2) On the Disc menu, click Exit.

= STATUS =

Microsoft has confirmed this to be a problem in Microsoft Automap Streets Plus for Windows, version 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= MORE INFORMATION =

Microsoft Automap Streets Plus needs to obtain exclusive control of your CD-ROM drive. Whenever there is a conflict and exclusive control is not possible, you’ll receive the error message listed at the top of this article.

For more information about this topic, query on the following words in the Microsoft Knowledge Base:

automap and flexicd and powertoys

Additional query words: auto auto-map automap reference kbmm multimedia multi-media multi media map kbimu

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========================================================= Keywords : kbfaq Version : WINDOWS:5.0 Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1999.