Microsoft KB Archive/265958

= Works: Portfolio Does Not Open After Upgrade to Windows 2000 =

Article ID: 265958

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 6.0
 * Microsoft Works 7.0
 * Microsoft Works Suite 2001
 * Microsoft Works Suite 2002
 * Microsoft Works Suite 2003

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This article was previously published under Q265958



SYMPTOMS
After you upgrade your computer to Microsoft Windows 2000, Microsoft Works Portfolio does not automatically start as expected when you start your computer.

Note Before the upgrade, the expected behavior occurs only if the Start the Works Portfolio every time I start Windows check box is selected.



CAUSE
This problem occurs after you upgrade your computer to Windows 2000 because the command to start Works Portfolio does not migrate to the Windows 2000 registry during the operating system upgrade.



RESOLUTION
To resolve this problem, reinstall Works 6.

To do so, follow these steps:
 * 1) Insert the Works 6 CD-ROM into the computer's CD-ROM drive.
 * 2) Click Start, and then click Run.
 * 3) Type  :\setup.exe in the Open box, where   is the letter of the disk drive on which you want to install Works 6.
 * 4) On the Welcome back screen, click Next.
 * 5) On the Options screen, click Reinstall, and then click Next.
 * 6) Follow the instructions in the Installation Wizard to complete reinstallation.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: works6 w_works

Keywords: kbbug kbinterop kbpending KB265958

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