Microsoft KB Archive/820523

= The Internet Mail Connector may crash when it routes messages from one Exchange 5.5 server to another Exchange 5.5 server =

Article ID: 820523

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
In Microsoft Exchange Server, the Internet Mail Connector (IMC) may crash. This issue may occur when the following conditions are true:
 * The IMC tries to route messages from one Exchange 5.5 server to another Exchange 5.5 server.
 * The Exchange server that the IMC tries to route messages to is in a different organization.
 * The IMC tries to route the messages through the SMTP connector.



CAUSE
The server that is sending the messages does not have correct code pages installed.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Jun-2003  05:55  5.5.2657.45       881,936  Mapi32.dll Note Because of file dependencies, this feature requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: IMC exchange 5.5

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbexchange kbfix kbqfe KB820523

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