Microsoft KB Archive/156544

Money: Err Msg: Too Many Invalid Password or PINs

PSS ID Number: Q156544 Article last modified on 08-20-1998

WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money versions 4.0, 4.0a, 5.0 for Windows 95 == Microsoft Money versions 3.0, 3.0a == 

= SUMMARY =

When connecting to Online Services, a personal identification number, (PIN) or a password must be entered. For security purposes, Money stops responding if an incorrect password or PIN is entered repeatedly.

If this occurs, you may receive one of the following error messages:

Too many invalid password or PINs have been tried on this account. Please call Online Services Customer Support to access the service. You can find the phone number on the Contact Information tab in the Home Banking area.

-or-

Too many invalid PINs have been tried on this account. Please call Online Services Customer Support to access the service.

If this happens, the bank or service provider will need to reset the PIN or password.

NOTE: You should also contact the bank or service provider if you forget the PIN or password, but have not yet received one of these error messages.

= MORE INFORMATION =

The phone number of the bank or service provider is located in the Contact Information area, in Money 99 this area is found in Online Finances, in Money 98 this area is found in Online Banking, and in Money 5.0 this area is in Home Banking.

In Money 4.0 and 3.0, you should contact your bank if you forget your password or PIN. If you use Online Bill Payment directly with Online Services, rather than through a partner bank, call 630-300-3020 from 7 A.M. to 11 P.M. Central Standard Time, Monday through Friday for support with a forgotten PIN.

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q118894 TITLE : Money: Support Phone Numbers for Money Online Services

PIN or Password
Whether you are required to enter a PIN or a password depends upon your version of Money and your service provider.

There are three possible service providers for Online Services in Money version 5.0, Intuit Service Center (ISC), VISA InterActive (VISA), or a bank or service provider that uses the Open Financial Connectivity (OFC) standards. In Money 98 and Money 99 there may also be a bank or service provider that uses the Open Financial Exchange (OFX) standards. The service provider used depends on your bank’s preferences.

Money versions 4.0 and 3.0 provide Online Services through ISC alone.

ISC requires that you enter a PIN when connecting to Online Services. VISA and OFC requires that you enter a password.

VISA Error Message
If you repeatedly enter an incorrect password for VISA Interactive, you may receive the following error message:

There was a problem with the setup information you entered. You may need to go through Online Services Setup again or call Online Services Customer Support. You can find the number on the Contact Information tab in the Home Banking area.

Additionally, if you are getting both of the errors mentioned above It is possible that you accidentally sent an invalid PIN or password before going into crash recovery. To resolve this, you will also need to rename the send file.

For additional information on how to rename the Send file, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q128924 TITLE : Money: Err Msg: A Prior On-Line Communication was Interrupted

= Additional query words: w_money dolly 97 6.0 7.0 =

Keywords : kberrmsg kbdta kbonline kbfaq Version : WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1998.