Microsoft KB Archive/196637

OL2000: Internet Mail Issue with Whole Earth Networks ISP

PSS ID Number: Q196637 Article last modified on 05-14-1999

WINDOWS:2000

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Outlook 2000 == 

= SYMPTOMS =

When you use GST Whole Earth Networks (The Well) as your Internet Service Provider (ISP), and are not using a dial-up connection with one of Whole Earth Networks local phone numbers, messages queued to be sent in the Microsoft Outlook Outbox may generate a Non-Delivery Report (NDR) from the ISP.

= CAUSE =

Outlook tries to send mail before checking for mail. This prevents you from authenticating properly with the anti-spam filters installed on GST Whole Earth Networks mail servers.

= RESOLUTION =

To assure continued authentication with the ISP server, set Outlook to check for new mail in less than 30-minute intervals. To do so, see the REFERENCES section later in this article.

= MORE INFORMATION =

Whole Earth Networks has implemented new security measures in order to prevent unsolicited e-mail from being relayed through their mail servers by persons who are not their customers. Because of the manner in which Outlook sends mail before checking for new mail first, it can give the impression that the Internet Mail service in Outlook is not functioning properly.

You must be authenticated by GST Whole Earth Networks before sending mail only if you are not dialing in through one of GST Whole Earth Networks’ local phone numbers or are not one of their dedicated connection customers.

To Resend Messages for Which You Received NDR Messages

 * 1) On the Tools menu, click “Send and Receive” (or press F5).
 * 2) Wait one minute for the authentication process to complete.
 * 3) Click to select the Sent Items folder.
 * 4) Open the message for which you received the NDR.
 * 5) On the Tools menu, click Resend This Message.

= REFERENCES =

For information on setting the interval to check for new mail with the Corporate/Workgroup (CW) installation of Outlook, please see the following article in the Microsoft Knowledge Base:

Q195427 : OL2000: (CW)Configuring Outlook to Automatically Dial Your ISP

For information on setting the interval to check for new mail with the Internet Mail Only (IMO) installation of Outlook, please see the following article in the Microsoft Knowledge Base:

Q195578 : OL2000: (IMO) How to Set Up Internet Mail Accounts

Additional query words:

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========================================================= Keywords : kbdta MsgSend MsgRply Intp3rdPty Version : WINDOWS:2000 Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1999.