Microsoft KB Archive/240378

= Computer May Hang During ActiveMovie Installation =

Article ID: 240378

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q240378



SYMPTOMS
Your computer may stop responding (hang) during the installation of Microsoft ActiveMovie if a non-administrator installs or runs ActiveMovie for the first time after new hardware (such as a sound card) is installed.



CAUSE
ActiveMovie caches information about each device in the registry the first time the device is detected. However, this key in the registry requires administrator permission to be read. If a non-administrator is the first one to run ActiveMovie, it does not succeed. When this occurs, ActiveMovie hangs while waiting for the information it requires.



RESOLUTION
As a workaround, have a user with local system administrator rights install and run ActiveMovie first. If new hardware is installed, an administrator may have to run ActiveMovie again.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbenv kbfaq kbprb kbsetup KB240378

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