Microsoft KB Archive/316034

= Password for Your Device Does Not Work After You Restore a Backup =

Article ID: 316034

Article Last Modified on 7/21/2003

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APPLIES TO


 * Microsoft Windows CE 3.01 for the Handheld PC

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This article was previously published under Q316034



SYMPTOMS
Under the following conditions, after you restore backed-up data, the password for your device may not work:
 * You made the backup with Microsoft ActiveSync, and you set a password.
 * You changed from simple encryption to strong encryption before you restored the data.



CAUSE
When you back up a device, the registry key that tells the device to display the strong or basic password prompt is included in the backup job, but the password is not because it is only stored in RAM. When the device is restored, the password dialog registry key is also restored, and this puts the password and the dialog out of synchronization.



WORKAROUND
To work around this problem, hard reset the device before you restore the backup job. For information about how to do so, please view the documentation that is included with your device.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbenv kbui kbprb KB316034

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