Microsoft KB Archive/162852

= PUB: First Aid Utilities Incorrectly Detect Missing Files =

Article ID: 162852

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Publisher 97 Standard Edition
 * Microsoft Publisher 3.0 Standard Edition

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This article was previously published under Q162852



SYMPTOMS
If you use CyberMedia's First Aid 97 or a similar diagnostic program to diagnose your Publisher installation, it may report that one or more files are missing. This problem occurs despite the fact that Publisher runs normally.



CAUSE
Many diagnostic programs mistake Publisher version 3.0 or Publisher 97 for Publisher version 2.0. All three versions of Microsoft Publisher use the same name for the main program file (Mspub.exe.) However, all three versions install different supporting files in the C:\Windows\System folder.



RESOLUTION
If Publisher is operating normally, ignore the report.

CyberMedia offers periodic updates to its First Aid product which allow it to correctly identify new versions of software.

First Aid 97 is manufactured by CyberMedia, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For information about how to contact CyberMedia or other vendors of diagnostic software programs, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: 97 pub3 pub4 pub97 4.00 95 w_mspub 1st HP Hewlett-Packard scan

Keywords: kbprb kb3rdparty KB162852

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