Microsoft KB Archive/109056

= Microsoft At Work PC Fax: Top Questions and Answers =

Article ID: 109056

Article Last Modified on 1/8/2000

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q109056





SUMMARY
This article contains commonly asked questions and answers for Microsoft At Work PC Fax.



MORE INFORMATION

 * 1) Q. Why does Mail constantly poll for new messages with At Work PC Fax installed?

A. This behavior occurs only if you are attached to a shared fax modem.

To correct this problem:


 * 1) Open Mail.
 * 2) From the Fax menu, choose Mode.
 * 3) Select the Work Off-Line check box. (When you are ready to send a fax, remove the check mark and choose View New Messages from the Fax menu.)
 * 4) Q. Sometimes when I try to open a new fax message, Mail generates a general protection fault. This problem seems to occur randomly. How can I correct this problem?

A. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
 * 1) Q. When I start Mail and the fax tries to go online, I receive the following error. How can I avoid this error?

Fax Transport cannot go on-line. Off-Line operation will continue.

A. This error occurs under the following circumstances:


 * 1) * You have an external fax modem, and it is turned off or not correctly connected to the port.
 * 2) * You are attached to a shared network fax that is on a server not running Microsoft Mail, or the MAPI engine has not been started.
 * 3) * The shared fax user is connecting to the wrong share. Check the EFAXPUMP.INI file to ensure the path to the network fax is correct.
 * 4) * The network fax is working offline. (Go to Microsoft Mail on the network fax machine and choose Mode from the Fax menu to ensure the fax is working online.)
 * 5) Q. What causes a fax to render correctly but then appear in my Inbox?

A. If you send a fax to the same number that was entered during At Work PC Fax Setup in Control Panel, At Work PC Fax recognizes that it cannot call itself; therefore, it renders the fax and places it in your Inbox.
 * 1) Q. Why does my Intel CAS modem fail to render the fax every time I try to send one?

A. Changing the Image Quality setting from Best Available to Fine should correct this problem. To do this:


 * 1) Go to Microsoft Mail.
 * 2) From the Fax menu, choose Options.
 * 3) Change the Image Quality from Best Available to Fine.

Additional query words: 3.11 Microsoft pc at work fax efax q&a qanda issues tshoot

Keywords: KB109056

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