Microsoft KB Archive/198555

= WD2000: Errors Messages When You Try to Fax After Installing Outlook 2000 =

Article ID: 198555

Article Last Modified on 5/22/2003

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APPLIES TO


 * Microsoft Word 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q198555







SYMPTOMS
When you try to fax after installing Microsoft Outlook 2000, one of the following may occur:  When merging to Electronic Mail using the WinFax Starter Edition fax number format (Fax@fax number), the following error message may appear when Outlook 2000 sends the merged items to your Outbox:

Some errors occurred while processing the requested tasks. Please review the list of errors below for more details.

Unable to connect to the server. (Account: 'Symantec WinFax Starter Edition', SMTP Server: '127.0.0.1', Error Number: 0x800ccc0e).

NOTE: This error message appears if Symantec WinFax Starter Edition is set as the default Internet Account in Outlook 2000. To check the default account in Outlook 2000, click Accounts on the Tools menu, and then click the Mail tab.

-or- When you try to merge to Electronic Mail using the Microsoft Fax fax number format (Fax:fax number), the following error message may appear:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in OLEAUT32.dll at 0137:6534b2dl.

NOTE: The actual memory address may vary.

-or- In a Word document, when you point to Send To on the File menu and then click Mail Recipient, a new mail message appears. When you type the fax number using the (Fax:fax number) format in the To box and click Send, the Check Names dialog box appears with the "No Matches Found" message.

-or- In a Word document, when you point to Send To on the File menu and then click Fax Recipient, the Fax Wizard tries to start but nothing happens, or you receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in OLEAUT32.dll at 0137:6534b2dl.

NOTE: The actual memory address may vary.

-or- When you try to send a fax from Microsoft Fax (on the Start menu, point to Programs, point to Accessories, point to Fax, and then click Compose New Fax), the following error message appears:

The profile you selected does not have fax capabilities. You can either add fax to this profile (through the Control Panel), or restart with a profile that contains fax.



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CAUSE
These error messages appear if you selected the Internet Mail Only (IMO) option in the Microsoft Outlook 2000 Setup program, and you have Microsoft Fax or WinFax Starter Edition installed as appropriate.

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RESOLUTION
To correct these problems, you must remove Microsoft Fax and then reinstall the Symantec WinFax Starter Edition in Outlook 2000 Setup.

For additional information about how to remove Microsoft Fax and to reinstall the Symantec WinFax Starter Edition, click the article number below to view the article in the Microsoft Knowledge Base:

196092 OL2000: (IMO) Can't Fax After Mail Merge from Microsoft Word

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MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

196041 OL2000: How to Tell What Type of Outlook Setup You Have

Additional query words: Unable to connect the server Account Symantec WinFax Starter Edition SMTP 127 0 1 Error Number 0x800ccc0e OLEAUT32 dll IPF

Keywords: kbprb KB198555

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