Microsoft KB Archive/837142

= Security event 681 is generated when you try to log on by using UPN credentials in Windows XP or in Windows 2000 =

Article ID: 837142

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional

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SYMPTOMS
When your user principal name (UPN) credentials use the LogonUser function to log on to a Microsoft Windows XP or a Microsoft Windows 2000-based computer that is a member of a domain, the logon operation may not work on the first try. And although logon eventually succeeds, the following event is logged in the security event log: Event ID 681

The logon to account:  by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0 from workstation:   failed.

The error code was: 3221225572



CAUSE
This issue occurs when the Windows XP or the Windows 2000-based computer tries to validate the UPN domain account locally instead of first directing it to the domain. This behavior generates the misleading event 681 error code.



Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  24-Mar-2004  02:17  5.0.2195.6876     388,368  Advapi32.dll 24-Mar-2004 02:17  5.0.2195.6866      69,904  Browser.dll 24-Mar-2004 02:17  5.0.2195.6824     134,928  Dnsapi.dll 24-Mar-2004 02:17  5.0.2195.6876      92,432  Dnsrslvr.dll 24-Mar-2004 02:17  5.0.2195.6883      47,888  Eventlog.dll 24-Mar-2004 02:17  5.0.2195.6890     143,632  Kdcsvc.dll 11-Mar-2004 02:37  5.0.2195.6903     210,192  Kerberos.dll 21-Sep-2003 00:32  5.0.2195.6824      71,888  Ksecdd.sys 11-Mar-2004 02:37  5.0.2195.6902     520,976  Lsasrv.dll 25-Feb-2004 23:59  5.0.2195.6902      33,552  Lsass.exe 11-Mar-2004 02:37  5.0.2195.6897     123,152  Msv1_0.dll 24-Mar-2004 02:17  5.0.2195.6897     312,592  Netapi32.dll 06-Apr-2004 22:03  5.0.2195.6920     361,744  Netlogon.dll 24-Mar-2004 02:17  5.0.2195.6896   1,028,880  Ntdsa.dll 24-Mar-2004 02:17  5.0.2195.6897     388,368  Samsrv.dll 24-Mar-2004 02:17  5.0.2195.6893     111,376  Scecli.dll 24-Mar-2004 02:17  5.0.2195.6903     253,200  Scesrv.dll 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6824      50,960  W32time.dll 21-Sep-2003 00:32  5.0.2195.6824      57,104  W32tm.exe 

Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 32-bit version
  Date         Time   Version            Size    File name ---  25-Feb-2004  19:27  5.1.2600.1353     400,896  Netlogon.dll

Windows XP 64-bit version
  Date         Time   Version            Size    File name -  25-Feb-2004  19:24  5.1.2600.1353   1,047,040  Netlogon.dll     IA-64 25-Feb-2004 19:27  5.1.2600.1353     400,896  Wnetlogon.dll    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

