Microsoft KB Archive/274096

= Multimedia Error Message: Exception 01h in Module  When You Install Program =

Article ID: 274096

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Language Learning French 1.0 Standard Edition
 * Microsoft Encarta Language Learning Spanish 1.0 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q274096



SYMPTOMS
When you attempt to install one of the programs that are listed at the beginning of this article on a Hewlett-Packard computer, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

When you click Details, you receive the following error message:

caused an exception 01H in module at 0000:0042d3bc.

Registers:

EAX=00000000 CS=0028 EIP=0042d3bc EFLGS=00000297EBX=0042d3b1 SS=016f

ESP=0067d9bc EBP=0067da08

ECX=0067da30 DS=016f ESI=c0001350 FS=113f

EDX=c17303b0 ES=016f EDI=000000cf GS=0000

Bytes at CS:EIP:

89 45 e8 eb 06 8b 45 e8 0f 23 d0 0f 01 4d ec 8b

Stack dump:

00400000 bffa084d 0067da08 0067d9dc 00000001 c17303b0 0067da30 00001010

00400000 bffa084d 00000001 00001010 00000167 00000000 c00002ff 00008009



CAUSE
This behavior can occur if the Hewlett-Packard FDC update is installed on the computer.



RESOLUTION
To resolve this issue, uninstall the FDC update:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double click Add/Remove Programs.
 * 3) Click FDCMGR9x, and then click Add/Remove.
 * 4) Click Yes, and then click Yes to All.
 * 5) Click OK. When you are prompted to restart the computer, do so.



MORE INFORMATION
The preceding instructions have been approved for use by Hewlett-Packard Technical Support. If you have any questions regarding the use or removal of the FDC patch, please direct your questions to Hewlett Packard support at (800) 742-9729.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: multi multi-media media mm ee2001 ellf ells hewlett packard hp

Keywords: kb3rdparty kberrmsg kbprb KB274096

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