Microsoft KB Archive/158778

= Mac Encarta 97: Color Printing Causes Hang with Low Memory =

Article ID: 158778

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 97 for Macintosh

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This article was previously published under Q158778



SYMPTOMS
In low memory situations, when you have background printing turned off the Apple color printer may print out black vertical lines of varying thickness. Similar to a UPC bar code.

If you try decrease the size of the Largest Unused Block to correct this problem, Encarta may shut down with a bus error.

NOTE: These symptoms can vary depending on the computer used.



RESOLUTION
To correct the problem, obtain the latest driver from your printer manufacturer.

To correct the Encarta Bus error, close all other open programs. This increases the Largest Unused Block of memory.



MORE INFORMATION
This problem has been observed with the LaserWriter 7.x drivers.

In some cases, a printer using the LaserWriter 8.1.1 driver may print the letter "g" in place of each occurrence of a dash.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm

Keywords: KB158778

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