Microsoft KB Archive/220714

= You receive a "WINWORD caused an error in module " error message in Word 97 when you use a template or open a document that was created in Word 2000 =

Article ID: 220714

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Word 2000 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q220714





For a Microsoft Word 98 Macintosh Edition version of this article, see 234035.



SYMPTOMS
In Microsoft Word 97, when you use a template or open a document created using Word 2000, the following error message may appear:

This Program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

Clicking the Details button displays an additional message box with the following information:

WINWORD caused an error in module at 0000:75ff0c75.

-or-

WINWORD caused an invalid page fault in module WINWORD.EXE at 015f:3007e9b0.

-or-

WINWORD caused an invalid page fault in module KERNEL32.DLL at 015f:bff87eaa.



CAUSE
The document or template may contain a custom toolbar with command buttons not supported in Microsoft Word 97.



WORKAROUND
To work around this problem, use one of the following methods:

Method 1: Remove the custom toolbar using the Word 97 Organizer.
You can remove the custom toolbar from the document or template using the Organizer in Word 97. To remove the toolbar customization, follow these steps:

 On the Tools menu, point to Templates and Add-Ins, and then click the Organizer button. Select the Toolbars tab in the Organizer. The document or template that contains the custom toolbar must be open on one side of this dialog box.  Click the Close button on either the left side or right side to close the current template. This button will change to Open. Click the Open button.</li> In the File Open dialog box, select the document or template file that contains the custom toolbar, and click OK.</li></ol> </li> Select the custom toolbar in the file, and click Delete. When prompted with Do you wish to delete the toolbar <Toolbar Name>, click Yes.</li> Click the Close button in the Organizer and save the file when prompted.</li></ol>

Method 2: Disable macros and customization when warned.
When you open the document in Word 97 and the following macro virus warning message appears:

The document you are opening contains macros or customizations. Some macros may contain viruses that could harm your computer.

If you are sure this document is from a trusted source, click Enable Macros. If you are not sure and want to prevent any macros from running, click Disable Macros.

Select Disable Macros when prompted, and Word will open the document or template without loading the customization contained in the custom toolbar.

NOTE: Microsoft Word considers documents and templates that are stored in either the user templates folder or the workgroup templates folder to be "trustworthy" and does not display the macros and customization warning dialog box for these.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
Word 2000 contains new toolbar controls that are not compatible for use with earlier versions of Word. Here is a list of the toolbar names and their object ID numbers:

Additional query words: OFF2000 vba vbe command bar commandbar

Keywords: kbtemplate kbopenfile kberrmsg kbtshoot kbbug kbnofix KB220714

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