Microsoft KB Archive/235696

= You receive a ":\ is not accessible" error message when you insert the Office 2000 CD into your computer =

Article ID: 235696

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition

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This article was previously published under Q235696



SYMPTOMS
When you insert your Microsoft Office 2000 compact disc, you may receive the following error message:



The device is not ready.

where  is the drive letter of your CD-ROM drive.

You cannot access the contents of the compact disc in any way.

NOTE: This occurs for all Office compact discs except CD2.



CAUSE
You may receive this error message if you are using one of the following CD-ROM drives:

HP CD-Writer SureStore 6020 CD-ROM

Phillips CDD 2600 E/N CD Recorder



WORKAROUND
To work around this problem, use one of the following methods.

Use a Shared CD-ROM Drive
If you are in a networked environment, follow these steps:
 * 1) On a different computer on your network, share the CD-ROM drive.
 * 2) On your computer, connect to the shared CD-ROM drive.
 * 3) Double-click Setup.exe on the shared CD-ROM drive.

Use a Different CD-ROM Drive
If you have multiple CD-ROM drives or a DVD-ROM drive on your computer, try to use one of these other drives.

Adjust the Settings for the CD-ROM Drive
If you are using either Microsoft Windows 95 or Windows 98, try turning off (disabling) the CD-ROM drive cache. Although turning off the drive cache may make the drive more reliable, it reduces performance. To turn off the CD-ROM drive cache, follow these steps:
 * 1) On the Windows Start menu, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click System.
 * 3) Click the Performance tab, and click File System.
 * 4) Click the CD-ROM tab, click No Read-Ahead in the Optimize access pattern for list.
 * 5) Verify that the Supplemental Cache Size slider is positioned in the far left position (the Small setting), and then click OK.
 * 6) Insert your Office compact disc.

Additional query words: OFF2000 cd-r disable cd

Keywords: kbtshoot kberrmsg kbprb KB235696

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