Microsoft KB Archive/941557

= Management servers that are running the release version of System Center Operations Manager 2007 do not process the agent event data from an agent of System Center Operations Manager 2007 Service Pack 1 =

Article ID: 941557

Article Last Modified on 11/6/2007

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APPLIES TO


 * Microsoft System Center Operations Manager 2007

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SYMPTOMS
An agent of Microsoft System Center Operations Manager 2007 Service Pack 1 reports to management servers that are running the release version of System Center Operations Manager 2007. However, the management servers do not process the agent event data. Instead, the management servers reject the agent event data as malformed data.



CAUSE
This problem occurs because Operations Manager 2007 Service Pack 1 includes some changes to the event data types. The release version of Operations Manager 2007 considers the event data to be malformed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have the original release version of System Center Operations Manager 2007 installed.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the hotfix installation process restarts the OpsMgr Health service.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Hotfix installation instructions
Apply this hotfix to every management server that is running the original release version of Operations Manager 2007. To do this, copy the SystemCenterOpsMgr07-RTM-KB941557-X86-AMD64-ENU.msi file from the hotfix package to a local folder or to a shared folder. Then, run this file.

Note You can run this file either in Windows Explorer or at a command prompt. The hotfix installation process restarts the OpsMgr Health service.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: RTM servers SP1 agents

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB941557

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