Microsoft KB Archive/842142

= The drive volume or the drive letter may be missing from the event log information in the system event log if event ID 55 is logged in Microsoft Windows 2000 =

Article ID: 842142

Article Last Modified on 9/28/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
If event ID 55 is logged in the system event log in Microsoft Windows 2000, the drive volume or the drive letter may be missing from the event log information in the system event log. The event in the system event log resembles the following event:

Event Type: Error

Event Source: NTFS

Event ID: 55

Description:

The file system structure on disk is corrupt and unusable. Please run the chkdsk utility on the volume &quot;&quot;



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 or Windows 2000 Service Pack 4 installed before you apply this hotfix.

Restart Requirement
You must restart the computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows 2000, x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: win2k

Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB842142

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