Microsoft KB Archive/319015

= An Error Message May Occur While You Remove the Onflow Player =

Article ID: 319015

Article Last Modified on 3/19/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q319015



SYMPTOMS
While you are removing the Onflow player from your computer, you may receive the following error message:

Uninstall onflow.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is listed:

App name  App version            Module name  Module version  Offset --- Uninstall onflow.exe 1.15.189.0  Ntdll.dll    5.1.2600.0      0000230c



CAUSE
There is a known issue with this version of the uninstaller for the Onflow player. The latest version (1.28.118.0 or later) does not seem to have this problem.



RESOLUTION
To resolve this issue, upgrade to the latest version (1.28.118.0 or later) from the Onflow Web site:

http://www.onflow.com/downloads

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbprod2web KB319015

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