Microsoft KB Archive/918307

= Error message when you try to perform a mail merge in Outlook 2003 and in Outlook 2002: &quot;The required file schdmapi.dll could not be loaded&quot; =

Article ID: 918307

Article Last Modified on 2/9/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you try to use the Microsoft Outlook Address Book as a data source for a mail merge operation in Microsoft Office Outlook 2003 or in Microsoft Outlook 2002, you receive the following error message:

The required file schdmapi.dll could not be loaded. Please check your e-mail installation and reinstall Microsoft Word if necessary.



CAUSE
This problem may occur if the following conditions are true:
 * You click Mail Merge on the Tools menu to start the mail merge operation in Outlook 2003 and in Outlook 2002.
 * You use the Outlook Address Book as a data source.
 * Your use the Mailing labels document type setting.



WORKAROUND
To work around this issue, follow these steps:
 * 1) In Outlook 2003 or in Outlook 2002, open Contacts, and then click Mail Merge on the Tools menu.
 * 2) Use the default settings for all settings except for Document type. In the Document type box, click Mailing labels, and then click OK.
 * 3) When Microsoft Word starts, click OK to confirmation the selection.
 * 4) In the Mail Merge Helper dialog box, click Setup, select the mailing label format that you want, and then click OK.
 * 5) When the Setup button changes to an Edit button, click Edit, and then select the main document. This opens a document that has blank labels.
 * 6) On the Tools menu, point to Letters and Mailings, and then click Mail Merge to view the Mail Merge task pane.
 * 7) Click Next in the Mail Merge task pane, click Add address block, and then click Update All Labels to update the fields in each label.
 * 8) Click Next in the next two screens, and then click Edit Individual Labels.
 * 9) In the Merge to new document dialog box, click All, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OL2002 OL 2003 Outlook XP

Keywords: kbtshoot kbprb KB918307

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