Microsoft KB Archive/252633

= Word or Excel File May Become Damaged When You Save the File Using HTML Format =

PSS ID Number: 252633

Article Last Modified on 11/14/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional

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This article was previously published under Q252633



SYMPTOMS
When you are logged on as a client computer connected to a computer running Windows 2000 Terminal Services, if you attempt to save a file using the HTML file type in Microsoft Word 2000 or Microsoft Excel 2000, the file may become damaged.



CAUSE
This behavior occurs because a conflict exists between the file permissions that Microsoft FrontPage 2000 and Microsoft Internet Explorer use when processing a file with a cached entry.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

This update is part of the Windows 2000 Critical Update, February 17, 2000, that is available on the following Microsoft Web site:

http://windowsupdate.microsoft.com/

You can also download this critical update (for installation later or on a different computer) from the following Microsoft Web site:

http://www.microsoft.com/windows2000/downloads/critical/q253934/default.asp

NOTE: To view the version, right-click the file in Windows Explorer, click Properties, and then click Version.



WORKAROUND
To work around this issue:
 * 1) Save the file.
 * 2) Check Internet Explorer to see that the file is there.

NOTE: Verify your changes so you know you are not looking at the cached copy.
 * 1) If the file is blank, save the file again until it is properly displayed.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 1.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: corrupt corrupted

Keywords: kbbug kbfix kbinterop kbQFE kbWin2000SP1Fix KB252633

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch

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