Microsoft KB Archive/280752

= Error Message: Unable to Create the Mobile Outbox or Update the Settings 0x8007053D =

Article ID: 280752

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q280752



SYMPTOMS
When you try to personalize a user by using http:// /airweb, when you click the device that you want to configure, you may receive the following error message:

Unable to create the Mobile Outbox or update the settings associated with it. Please contact your Administrator.

(0x8007053D)



CAUSE
This issue can occur if ExOLEDB cannot contact the information store. The personalization process uses ExOLEDB to contact the information store to create Mobile folders. The client computer uses Mobile folders to enable push notifications wirelessly.



RESOLUTION
To resolve this issue, verify that the information store service is running, and that the private information store that the mailbox resides on is mounted.

Additional query words: mmis mis exch2kp2w

Keywords: kberrmsg kbprb KB280752

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