Microsoft KB Archive/147178

= Growstub Caused General Protection Fault in Pointer.dll =

Article ID: 147178

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Office 95 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft Excel 95 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft PowerPoint 95 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Word 95 Standard Edition
 * Microsoft Works 4.0 Standard Edition

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This article was previously published under Q147178



SYMPTOMS
When you start any of the Microsoft products listed at the beginning of this article, you may receive the following error message:

GROWSTUB

An error has occurred in your program.

When you click Close, you then receive the following message:

This program performed an illegal operation

If you click Details, a message similar to the following appears:

GROWSTUB caused a General Protection Fault in module POINTER.DLL at

0001:00000f64.



CAUSE
When you installed Microsoft Windows 95, the Setup program did not correctly update an older version of the Pointer.dll file.



RESOLUTION
  To resolve this problem, rename the Pointer.dll file on your computer, and then reinstall the file.

To locate the Pointer.dll file on your computer
 On the Start menu, point to Find, and then click Files And Folders.

The Find: All Files dialog box appears. On the Name & Location tab, do the following:

 In the Named box, type the following:

Pointer.dll In the Look In box, select the name of the hard disk or connected resource that you want to search. If you want to search all connected resources, including your hard disk, select My Computer. Select the Include Subfolders check box.</li> Click Find Now.</li></ol> </li> Note the folder name that appears in the In Folder column of the Find window. The folder name is typically the name of the folder that contains Windows 95.</li></ol>

To rename the Pointer.dll file
NOTE: This procedure assumes you are still looking at your results in the Find window that you received from performing the above steps. <ol> Using the right mouse button, click Pointer.dll, and then click Rename.</li> Rename the file to Pointer.old and close the Find window.</li></ol>

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If you are unable to rename the file because it is in use by Windows, exit Windows and rename the file at the MS-DOS prompt. To do this, use the following steps:

<ol> Close any open programs and on the Start menu, click Shutdown.</li> Click Restart, and then click Yes.</li> When you see Starting Microsoft Windows on the screen, press F8.</li> Click Safe Mode Command Prompt Only.</li> At the MS-DOS prompt, type the following, and then press ENTER:

cd\

where is the name of the folder that contains the Pointer.dll.</li> At the MS-DOS prompt, type the following and then press ENTER:

ren pointer.dll pointer.old

</li> Press CTRL+ALT+DELETE to restart Windows.</li></ol>

To reinstall the Pointer.dll file to your computer
<ol> Insert the Windows 95 compact disc into the CD-ROM drive. Or, if you installed Windows 95 from a floppy disk, insert Disk 9 in the disk drive.</li> On the Start menu, point to Programs, and then click MS-DOS Prompt.</li> If the name of the folder containing the Pointer.dll does not appear at the MS-DOS prompt, type the following and press ENTER

cd\

where is the name of the folder containing the Pointer.dll.</li> If you installed Windows 95 from a compact disc, type the following at the MS-DOS prompt:

extract :\win95\win95_08.cab Pointer.dll

where is the letter of the CD-ROM drive.

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If you installed Windows 95 from floppy disk, type the following at the MS-DOS prompt:

extract :\win95_09.cab Pointer.dll

where is the letter of the floppy drive.</li> When you finish extracting the file, type the following at the MS- DOS prompt, and then press ENTER:

exit

</li> <li>On the Start menu, click Shutdown, and then click Restart The Computer.</li></ol>

-and- </li> <li>Using semicolons, comment out the LOAD= and RUN= lines in your Win.ini file, located in the Windows folder. Then, restart Windows.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For more information on this Growstub error in Microsoft Works, see the following article:

142971 Works: "Growstub An error has occurred in your program" Error

Additional query words: 4.00 8.00 97 grow stub

Keywords: KB147178

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