Microsoft KB Archive/288487

= OL2001: Error Message: The File...Is Not Compatible with This Version of Microsoft Outlook =

Article ID: 288487

Article Last Modified on 2/27/2002

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APPLIES TO


 * Microsoft Outlook 2001 for Mac

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This article was previously published under Q288487



SYMPTOMS
When you try to access an offline folder (.ost) file with a version of Microsoft Outlook for Mac, Microsoft Exchange Server Edition, you may receive the following error message:

The file  is not compatible with this version of the Microsoft Outlook Offline Folders Information service. Contact your administrator.

NOTE: The behavior does not occur in Microsoft Outlook 2001, but in the Microsoft Outlook 8.x versions.



CAUSE
This behavior occurs because you are trying to access an .ost file that was created in Outlook 2001 for Mac. The .ost file architecture of Outlook 2001 is not compatible with any version of the Outlook 8.x.



RESOLUTION
To resolve this behavior, create a new .ost file and synchronize it with the server.

Additional query words: ol2001 mac macintosh apple offline error compatible

Keywords: kberrmsg kbprb KB288487

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