Microsoft KB Archive/244694

= PPT2000: Cannot Print to HP 4500 DN Color Printer =

Article ID: 244694

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition

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This article was previously published under Q244694



For a Microsoft PowerPoint 2002 version of this article, see 291871.



SYMPTOMS
If you print from Microsoft PowerPoint to a Hewlett-Packard (HP) 4500 DN Color Printer, you may not receive any output from the printer, nor do you receive any error messages. This behavior only occurs when you print from PowerPoint. Other programs are able to print normally. Also, PowerPoint files print correctly to other printers.



CAUSE
This behavior is caused by the Hewlett-Packard 4500 DN Color Printer driver. Other drivers do not cause this behavior.



WORKAROUND
Download and install the Hewlett-Packard 5M Color printer driver. This driver successfully emulates the driver for the 4500 DN print device, and you will be able to print normally.

This issue has been tested with the 2.01 versions of the 4500 DN print driver, both PCL and PostScript. Check the Hewlett-Packard Web site often for updated drivers for your print device.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: spool job disappear delete go away printing gone queue ppt9 ppt2k

Keywords: kbbug kbprint kbpending KB244694

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