Microsoft KB Archive/928079

= FIX: The Sqldumper.exe utility cannot generate a filtered SQL Server dump file when you use the Remote Desktop Connection service or Terminal Services to connect to a Windows 2000 Server-based computer in SQL Server 2000 =

Article ID: 928079

Article Last Modified on 11/2/2007

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APPLIES TO


 * Microsoft SQL Server 2000 Standard Edition
 * Microsoft SQL Server 2000 Developer Edition
 * Microsoft SQL Server 2000 Enterprise Edition
 * Microsoft SQL Server 2000 Personal Edition

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BUG #: 50000451 (SQL Hotfix)



Notice
Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.



SUMMARY
This article describes the following about this hotfix release:
 * The issues that are fixed by this hotfix package
 * The prerequisites for installing the hotfix package
 * Whether you must restart the computer after you install the hotfix package
 * Whether the hotfix package is replaced by any other hotfix package
 * Whether you must make any registry changes
 * The files that are contained in the hotfix package



SYMPTOMS
When you try to connect to a remote Microsoft Windows 2000 Server-based computer by using the Remote Desktop Connection service or by using a Terminal Services session, the Sqldumper.exe utility in Microsoft SQL Server 2000 cannot generate a filtered SQL Server dump file. Additionally, you receive the following error message:

Could not open file mapping object SQLSERVER2000DUMP_ (2). Unable to read remote buffer pool information struct

Note In this error message, the number after &quot;SQLSERVER2000DUMP&quot; indicates the process ID (PID). This value changes every time that you receive this error message. However, the value in parentheses indicates an operating system error that is returned by a Windows API call. This value is always 2. This value indicates that a file could not be found.



CAUSE
This problem occurs because you must run the Sqldumper.exe utility from a console session. You cannot use the /console switch to obtain a console session of a remote computer that is running Microsoft Windows 2000 Server. Additionally, the Sqldumper.exe utility in SQL Server 2000 does not specify the Global\ prefix for the file mapping object name. The name lookup cannot find the correct namespace to locate the shared memory region.



RESOLUTION
The installer does not install this hotfix correctly on x64-based systems. This installation issue occurs when the following conditions are true:
 * The system uses the Advanced Micro Devices (AMD) AMD64 processor architecture or the Intel Extended Memory 64 Technology (EM64T) processor architecture.

Note This issue does not occur on systems that use the Intel Itanium processor architecture.
 * The system is running a 64-bit version of the Microsoft Windows Server operating system.
 * The system is running a 32-bit version of SQL Server 2000.

We have corrected this installation issue in later builds of SQL Server 2000, starting with version 8.00.2244. When a customer who is running SQL Server 2000 on an x64-based system requests this hotfix, we will provide a build that includes this hotfix and that can be installed correctly on an x64-based system. The build that we provide will be version 8.00.2244 or a later version.

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SQL Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites to install this hotfix.

Restart information
You do not have to restart the computer after you apply this hotfix.

Hotfix file information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

SQL Server 2000, 32-bit version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The Sqldumper.exe utility is a program that is included with SQL Server 2000 Service Pack 3 (SP3). The Sqldumper.exe utility produces user dump files for reporting errors. For more information about how to use the Sqldumper.exe utility, click the following article number to view the article in the Microsoft Knowledge Base:

827690 How to use Sqldumper.exe to generate dump files for Windows applications

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB928079

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