Microsoft KB Archive/886474

= You cannot activate Reader =

Article ID: 886474

Article Last Modified on 4/11/2005

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APPLIES TO


 * Microsoft Reader 2.1
 * Microsoft Reader 2.0 for the Pocket PC

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SYMPTOMS
You cannot activate Microsoft Reader. When you try to active Microsoft Reader, you may experience one or more of the following symptoms:
 * The Microsoft Passport Network sign in screen appears repeatedly.
 * The Microsoft Passport Network sign in screen will not accept your password.



CAUSE
This issue may occur if a cookie or a temporary Internet file on your computer is corrupted.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Click Start, click Run, type Iexplore.exe, and then click OK.
 * 2) On the Tools menu, click Internet Options.
 * 3) On the General tab under Temporary Internet files, click Delete Cookies.
 * 4) On the General tab under Temporary Internet files, click Delete Files.
 * 5) Click OK, and then try to activate Reader again.

Keywords: kbtshoot kbprb KB886474

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