Microsoft KB Archive/255257

= OL2000: Outlook Hangs Using Outlook View Control =

Article ID: 255257

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q255257



SYMPTOMS
This problem occurs where Outlook displays an HTML page with Outlook View control (ActiveX control). When you display a folder with an associated HTML page with the Outlook View control, if you refresh the current page, move to another folder, or just display that HTML page, you receive an access violation error message.



CAUSE
The problem is caused by the Outlook View Control. If you specified the folder path or folder name incorrectly in HTML page, the View Control will display the Inbox instead of the error message. There was a problem in releasing memory in the initialization process, so this may cause the access violation.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K

Keywords: kbbug kbfix KB255257

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