Microsoft KB Archive/870694

= You receive an error message when you try to perform a backup operation on a Windows Server 2003-based computer =

Article ID: 870694

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you try to perform a backup operation on a Microsoft Windows Server 2003-based computer, you receive the following error message:

The device reported an error on a request to MS_UpdateNtmsOmidInfo

Error reported: 5

If you use the Oleview.exe tool to create a Removable Storage Media Label Library (MLL) class instance, you may receive the following error message:

CoGetClassObject failed.

Server execution failed

CO_E_SERVER_EXEC_FAILURE ($80080005)

An error message that is similar to the following may be logged in the application event log: Event Type: Error

Event Source: DCOM

Event Category: None

Event ID: 10010

Date: 19/02/2004

Time: 13:12:07

User: NT AUTHORITY\SYSTEM

Computer:

Description: The server {590A29BA-CF7E-4034-82AB-CBBEF9BA844E} did not register with DCOM within the required timeout.



CAUSE
This issue may occur if the Allow service to interact with desktop check box is selected in the remote procedure call (RPC) service.



RESOLUTION
To resolve this issue, clear the Allow service to interact with desktop check box in the RPC service. To do this, follow these steps:
 * 1) Click Start, point to Programs, point to Administrative Tools, and then click Services.
 * 2) In the right pane, locate and then click Remote Procedure Call (RPC).
 * 3) On the Action menu, click Properties.
 * 4) Click the Log On tab, click to clear the Allow service to interact with desktop check box, and then click OK.
 * 5) Quit Services.
 * 6) Restart your computer.

Keywords: kbprb KB870694

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