Microsoft KB Archive/819538

= OL2002: E-mail Messages That You Send Are Lost If You Pasted the Address From a Received E-mail Message =

Article ID: 819538

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you copy the sender's e-mail address from a received e-mail message, paste that e-mail address in the To, cc, or Bcc box of a new e-mail message, and then click Send, the e-mail message may be lost and not delivered to the recipient.

Note The e-mail message is retained in your Sent Items folder.



CAUSE
This problem may occurs if the following two conditions are true:
 * You use a personal store file as your delivery location for your received e-mail messages.

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 * You send the e-mail message using Microsoft Exchange 2000 Server.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 01-May-2003 20:08  3,242,416  Outlookop.msp  (Client Update) 01-May-2003 22:28  7,021,704  Outlookff.msp  (Full File Update)

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date         Time   Version      Size       File name 20-Dec-2002 00:41  10.0.4817.0    109,128  Envelope.dll 09-Jan-2003 22:31  10.0.4907.0    346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0    137,800  Impmail.dll 28-Feb-2003 01:56  10.0.5025.0    543,304  Outlcm.dll 14-Mar-2003 07:55  10.0.5112.0    100,936  Outlctl.dll 01-May-2003 02:31  10.0.5229.0  6,318,664  Outllib.dll 11-Oct-2002 22:14  10.0.4608.0     92,744  Outlmime.dll 01-May-2003 02:31  10.0.5229.0     47,688  Outlook.exe 22-Mar-2003 03:06  10.0.5119.0    121,416  Outlph.dll 25-Nov-2002 18:50  10.0.4721.0     47,688  Recall.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB819538

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