Microsoft KB Archive/837088

= You receive access violation messages and the DNS service stops on a DNS server that is running Windows 2000 or Windows Server 2003 =

Article ID: 837088

Article Last Modified on 11/4/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
On a DNS Server that is running Microsoft Windows 2000 Server or Microsoft Windows Server 2003 and that is configured to load zone information from a file, you may receive frequent access violation messages. The DNS service may stop on the server. When this problem occurs, you must restart the DNS service.

A sample TXT record in the text-based zone file will look similar to the following:

@ TXT ( &quot;Just some Text \303\204\303\204\303\204\303\204\303\204\303\204\303\204&quot; ) victim TXT ( &quot;please do not overwrite me \303\204\303\204\303\226\303\226\303\234\303\274\303\274\303\266\303\266\303\266\303\266\303\266 1234 564&quot; ) tester.victim A 10.10.10.10

Additionally, one of the following errors may be logged in the application event log:

Windows Server 2003
Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Date: 14.11.2003

Time: 10:03:08

User: N/A

Computer:

Description: Faulting application dns.exe, version 5.2.3790.100, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x00003847.

For more information, see Help and Support Center at http://support.microsoft.com.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 64 6e 73 ure dns

0018: 2e 65 78 65 20 35 2e 32 .exe 5.2

0020: 2e 33 37 39 30 2e 31 30 .3790.10

0028: 30 20 69 6e 20 6e 74 64 0 in ntd

0030: 6c 6c 2e 64 6c 6c 20 35 ll.dll 5

0038: 2e 32 2e 33 37 39 30 2e .2.3790.

0040: 30 20 61 74 20 6f 66 66 0 at off

0048: 73 65 74 20 30 30 30 30 set 0000

0050: 33 38 34 37 3847

Event Type: Information

Event Source: Application Error

Event Category: (100)

Event ID: 1004

Date: 14.11.2003

Time: 11:07:28

User: N/A

Computer:

Description: Reporting queued error: faulting application dns.exe, version 5.2.3790.100, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x00003847.

For more information, see Help and Support Center at http://support.microsoft.com.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 64 6e 73 ure dns

0018: 2e 65 78 65 20 35 2e 32 .exe 5.2

0020: 2e 33 37 39 30 2e 31 30 .3790.10

0028: 30 20 69 6e 20 6e 74 64 0 in ntd

0030: 6c 6c 2e 64 6c 6c 20 35 ll.dll 5

0038: 2e 32 2e 33 37 39 30 2e .2.3790.

0040: 30 20 61 74 20 6f 66 66 0 at off

0048: 73 65 74 20 30 30 30 30 set 0000

0050: 33 38 34 37 3847

Windows 2000 Server
Event Type: Information

Event Source: DrWatson

Event Category: None

Event ID: 4097

User: N/A

Computer:

Description:The application, dns.exe, generated an application error The error occurred on 03/15/2004 @ 12:40:39.922 The exception generated was 80000003 at address 77FA144B (DbgBreakPoint)

Data:

0000: 0d 0a 0d 0a 41 70 70 6c ....Appl

0008: 69 63 61 74 69 6f 6e 20 ication

0010: 65 78 63 65 70 74 69 6f exceptio

0018: 6e 20 6f 63 63 75 72 72 n occurr

0020: 65 64 3a 0d 0a 20 20 20 ed:..

0028: 20 20 20 20 20 41 70 70 App

0030: 3a 20 64 6e 73 2e 65 78 : dns.ex

0038: 65 20 28 70 69 64 3d 31 e (pid=1

0040: 34 38 38 29 0d 0a 20 20 488)..



CAUSE
This problem may occur if a DNS TXT record contains non-ASCII characters. These characters are saved in octal escaped form to the zone file.



Windows Server 2003
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 Service Pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart Requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) installed to apply the hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbwinservnetwork kbnetwork kbbug kbfix kbqfe kbwinserv2003presp1fix KB837088

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