Microsoft KB Archive/306631

= OFFXP: Error Message: &quot;Product Is Not Installed on This Computer&quot; Using Custom Maintenance Wizard =

Article ID: 306631

Article Last Modified on 12/4/2007

-

APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Developer Edition

-



This article was previously published under Q306631



For a Microsoft Office 2000 version of this article, see 242311.



SYMPTOMS
When you run the Custom Maintenance Wizard (CMW) to update an Office XP installation, you may receive the following error message:

Product is not installed on this computer.



CAUSE
This error message can appear if you specified the wrong .msi file when you created your .cmw file with the Custom Maintenance Wizard. For example, you have Office XP Professional installed, but you specified Proplus.msi from Office XP Professional with FrontPage when you created your .cmw file.



RESOLUTION
To resolve this problem, you must recreate your .cmw file by using the .msi file from the Office XP product that you are trying to update.



MORE INFORMATION
The Custom Maintenance Wizard creates a .cmw file that you can use to update an existing installation of any Office XP product. One of the steps in the creation of the .cmw file is the selection of the .msi file for the product that you want update. However, you cannot use the .cmw file on any Office XP product. You can only use it on the product that is associated with the selected .msi when you created the .cmw in the Custom Maintenance Wizard.

Additional query words: prb OFFXP

Keywords: kbprb KB306631

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.