Microsoft KB Archive/878464

= A Norton AntiVirus 2003 scan that is scheduled to run when your computer starts does not start in Windows XP Service Pack 2 =

Article ID: 878464

Article Last Modified on 7/8/2005

-

APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

-





SYMPTOMS
In Microsoft Windows XP Service Pack 2 (SP2), a Norton AntiVirus 2003 scan that is scheduled to run when your computer starts does not start.



CAUSE
Norton AntiVirus 2003 schedules startup tasks to run only when the user is logged on. When your computer starts, the task is triggered, but the task does not complete because you have not yet logged on.



WORKAROUND
To work around this problem, start Norton AntiVirus 2003 and run the scan manually.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about this problem, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/nav.nsf/8d071816eedd7cac88256c0e005a96e5/5ed24ed6c1c06a4988256d0a0077e852?OpenDocument&prod=&ver=&src=sg&pcode=&svy=&csm=no

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: windowsxpsp2 winxpsp2

Keywords: kbtshoot kbbug kbappcompatibility kbsecurity kbvirus kbprb kb3rdparty kbwinxpsp2fix atdownload kbstartup KB878464

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.