Microsoft KB Archive/905909

= You occasionally receive a &quot;Stop 0x0000008e&quot; error message and the computer may occasionally stop responding in Windows Server 2003 =

Article ID: 905909

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
A computer that is running Microsoft Windows Server 2003 may occasionally stop responding. When this problem occurs, you receive a Stop error message that is similar to the following:

Stop: 0x0000008e (0xc0000005, 0xf729b4de, 0xb42508ec, 0x00000000)

Note The four parameters in this error message may vary.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Itanium-based versions of Windows Server 2003 with Service Pack 1
  Date         Time   Version             Size  File name  Platform -  24-Aug-2005  01:52  5.2.3790.2515  6,483,456  Ntkrnlmp.exe  IA-64

Itanium-based versions of Windows Server 2003 without service packs installed
  Date         Time   Version             Size  File name  Platform -  24-Aug-2005  01:52  5.2.3790.395   5,613,568  Ntkrnlmp.exe  IA-64 24-Aug-2005 01:52  5.2.3790.324     994,304  Srv.sys

x64-based versions of Windows Server 2003
  Date         Time   Version             Size  File name  Platform -  24-Aug-2005  01:52  5.2.3790.2515  4,418,048  Ntkrnlmp.exe    x64 24-Aug-2005 01:52  5.2.3790.2515  4,445,184  Ntoskrnl.exe    x64

32-bit versions of Windows Server 2003 with Service Pack 1
  Date         Time   Version             Size  File name -  24-Aug-2005  05:51  5.2.3790.2515  2,454,016  Ntkrnlmp.exe 24-Aug-2005 05:25  5.2.3790.2515  2,267,648  Ntkrnlpa.exe 24-Aug-2005 01:48  5.2.3790.2515  2,308,096  Ntkrpamp.exe 24-Aug-2005 05:51  5.2.3790.2515  2,416,128  Ntoskrnl.exe

32-bit versions of Windows Server 2003 without service packs installed
  Date         Time   Version             Size  File name -  24-Aug-2005  05:13  5.2.3790.395   2,410,496  Ntkrnlmp.exe 24-Aug-2005 04:45  5.2.3790.395   2,066,944  Ntkrnlpa.exe 24-Aug-2005 04:45  5.2.3790.395   2,112,000  Ntkrpamp.exe 24-Aug-2005 05:06  5.2.3790.395   2,210,304  Ntoskrnl.exe 04-May-2005 00:47  5.2.3790.324     355,840  Srv.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
If the computer is running Windows Server 2003 without service packs installed, you must also install the 883664 hotfix. For more information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

883664 You receive a &quot;Stop 0x0000008e&quot; error message occasionally on a Windows Server 2003-based computer

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Bugcheck 8e 0x8e

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB905909

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