Microsoft KB Archive/264398

= Audio Record Options Not Available in Phone Dialer =

Article ID: 264398

Article Last Modified on 7/4/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q264398



SYMPTOMS
When you run the Phone Dialer tool, the Audio Record and Audio Playback options may be unavailable when you choose Phone Calls under Devices Used For Calling.



CAUSE
You may not have a voice-compatible modem driver installed.



RESOLUTION
To obtain this functionality in the Phone Dialer tool, contact the modem manufacturer for a Windows 2000 voice-compatible modem driver.

For additional information please refer to the Hardware Compatibility List at the following Microsoft Web site:

http://www.microsoft.com/windows2000/professional/howtobuy/upgrading/default.mspx



MORE INFORMATION
To locate the options mentioned in the &quot;Symptoms&quot; section of this article, follow these steps:
 * 1) Click Start, click Programs, and then click Accessories.
 * 2) Click Communications, and then click Phone Dialer.
 * 3) In the Phone Dialer tool, on the Edit menu, click Options, and then click the Audio/Video tab.

Additional query words: grey gray greyed out

Keywords: kberrmsg kbprb KB264398

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