Microsoft KB Archive/123845

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Office: Setup May Not Succeed if SHARE.EXE is Loaded High

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Q123845

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The information in this article applies to:


 * Microsoft Office for Windows, version 4.3

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SYMPTOMS
When you attempt to install Microsoft Office version 4.3 over an earlier version of Microsoft Office, and if SHARE.EXE is loaded high in the AUTOEXEC.BAT file, the Setup may fail.

CAUSE
If your AUTOEXEC.BAT file contains a command similar to either of the following to load SHARE.EXE high

  LOADHIGH /l:X,XXXXX C:\DOS\SHARE.EXE /l:XXX /f:X,XXX "-or-"   LH /l:X,XXXXX C:\DOS\SHARE.EXE /l:XXX /f:X,XXX and you are installing over an earlier version of Microsoft Office, the Setup program may finish copying the contents of Disk 1 and change the title of the Setup screen to Disk 2 without prompting you for Disk 2 first. When the title of the Setup screen changes and you attempt to exchange Disk 1 for Disk 2, your computer may hang.

WORKAROUND
To work around this problem, press CTRL+ALT+DEL to exit the Setup program, and do the following:

 Exit Windows.  If you are running MS-DOS version 5.0 or later, type the following at the MS-DOS prompt: "c:\dos\edit c:\autoexec.bat"  In the AUTOEXEC.BAT file, search for the following line:      LOADHIGH /l:X,XXXXX C:\DOS\SHARE.EXE NOTE: LOADHIGH in this line may be abbreviated to "LH".   Remark out this line by adding typing "REM" (without the quotation marks) at the beginning of the of LOADHIGH (or LH) line. The remarked out line should resemble the following:      REM LOADHIGH /l:X,XXXXX C:\DOS\SHARE.EXE   On a new line in the AUTOEXEC.BAT file, type the following:      c:\dos\share.exe /l:500 /f:5100  Save the file, exit MS-DOS Editor, and restart your computer.</li></ol>

Microsoft Office version 4.3 Setup should now run correctly.