Microsoft KB Archive/188691

= OL98: (IMO) Unable to View Messages from Lotus Notes Senders =

Article ID: 188691

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q188691



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When a message from a Lotus Notes sender is opened in Microsoft Outlook 98 Internet Mail Only, text written by the Notes sender may not appear. The message will appear in the Preview Pane and the AutoPreview. When replying or forwarding the message, any text written by the Notes sender will not be sent.



RESOLUTION
Switch to the Corporate or Workgroup installation of Outlook.



MORE INFORMATION
To convert to the Corporate or Workgroup installation of Outlook, use the following steps:
 * 1) Click Start, point to Settings and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click to select Microsoft Outlook 98, and then click Add/Remove.
 * 4) Click Add New Components, and then click Install From CD or Install From Web, depending on how you originally installed Outlook.
 * 5) Click Yes to allow Active Setup to detect installed components.
 * 6) Scroll down to Mail Components and click to select Corporate or Workgroup e-mail service.
 * 7) Click Next to finish the installation.

NOTE: You may need to create a mail profile. For information on how to create a mail profile please see the following article in the Microsoft Knowledge base:

181142 OL98: (CW) How to create a New User Profile for Outlook

