Microsoft KB Archive/295822

= OL2000: The Junk Sender's Rule Incorrectly Filters Messages =

Article ID: 295822

Article Last Modified on 9/12/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q295822





SYMPTOMS
If you enabled the built-in Junk Sender's rule to filter out unwanted messages, this rule also filters out messages that you do want.



CAUSE
This behavior occurs because a property of the message that you do not wanted filtered matches one of the built-in filter criteria for the Junk Sender's & Adult Content rules. You cannot edit this built-in criteria.



WORKAROUND
Use one of the following methods to work around this behavior:
 * Do not use the built-in Junk Sender's rule. Instead, create a custom rule with similar actions where you can control the filter criteria.
 * Add the sender's address to the Exceptions List rule and place this rule at the top of the Rules order list.



MORE INFORMATION
For more information on the usage and configuration of the Junk Senders and Exception List rules, see the following Knowledge Base article:

195398 OL2000: How to Filter Junk and Adult Content E-mail

Additional query words: OL2K

Keywords: kbprb KB295822

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