Microsoft KB Archive/832452

= You receive a &quot;STOP: 0x0000009F&quot; error when you shut down or restart a Windows 2000-based computer =

Article ID: 832452

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional Edition

-





SYMPTOMS
When you shut down or restart Microsoft Windows 2000, the shutdown process may stop, and you may receive one of the following error messages:

STOP: 0x0000009F (0x00000100, 0x8a8a0030, 0x8a8a0030, 0x8a8c2d90)

DRIVER_POWER_STATE_FAILURE

STOP: 0x0000009F (0x00000100, 0x82049a70, 0x82049a70, 0x8207f2d0)

DRIVER_POWER_STATE_FAILURE



CAUSE
This problem occurs if the UpperFilters value contains incorrect data or is missing from the following Registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}



RESOLUTION
To solve this problem, follow these steps:  Click Start, click Run, type regedt32.exe in the Open box, and then click OK. In Registry Editor, click HKEY_LOCAL_MACHINE, and then on the File menu, click Load Hive. Locate and then click the :\Winnt\Repair\System file. Click Open, type Repair in the Key Name box, and then click OK. Minimize Registry Editor. Click Start, click Run, type regedit.exe in the Open box, and then click OK.</li> Locate and click the following registry subkey:

HKEY_LOCAL_MACHINE\Repair\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}

</li> On the File menu, click Export, type TempRepair for the file name, and then click Save.</li> On the File menu, click Exit.</li> Maximize the first instance of Registry Editor.</li> Locate and click the following registry subkey:

HKEY_LOCAL_MACHINE\Repair

</li> On the File menu, click Unload Hive, and then click Yes.</li> On the File menu, click Exit.</li> Locate the TempRepair.reg file that you saved in step 8.</li> Use Notepad to open the file.</li> Locate and change each occurrence of Repair\ControlSet001 in the key paths of SYSTEM\CurrentControlSet, save the file, and then close Notepad.</li> Double-click TempRepair.reg, and then click Yes.</li> Restart your computer.</li></ol>

You will receive the &quot;STOP: 0x0000009F&quot; error message one more time, because the changes to the Registry have not been loaded in memory.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: win2k win2000

Keywords: kbwinservsetup kbpending kbbug KB832452

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.