Microsoft KB Archive/93518

= Mac Wkst: Workstation Conflict with GraceLan Software =

Article ID: 93518

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.1
 * Microsoft Mail for AppleTalk Networks 3.1a
 * Microsoft Mail for AppleTalk Networks 3.1c
 * Microsoft Mail for AppleTalk Networks 3.1d

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This article was previously published under Q93518



SYMPTOMS
The first time you start a version 3.1 Microsoft Mail for AppleTalk Networks client after installation, you may experience conflicts between Microsoft Mail and GraceLan network management software. The workstation will usually crash during the restart (reboot) process.



CAUSE
This problem is a result of conflicts between GraceLan network management software and Microsoft Mail software.



RESOLUTION
To resolve this problem, ensure that GraceLan is not installed the first time you restart the computer after installing Microsoft Mail. Remove GraceLan from the system folder for the Mail installation and the next reboot of the computer.

After you have confirmed the Mail workstation is functioning correctly, you can return GraceLan to the system folder without problem.



STATUS
Microsoft has confirmed this to be a problem in GraceLan Network Management software. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.10 MAC 3rdParty graceland init

Keywords: KB93518

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