Microsoft KB Archive/840381

= Outlook 2003 crashes after you perform an unattended install of the Turkish version of Windows Server 2003, Windows XP, or Windows 2000 =

Article ID: 840381

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
After you perform an unattended installation of the Turkish version of Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000 on a computer, when you start Microsoft Office Outlook 2003 on that computer, Office Outlook 2003 unexpectedly crashes.



CAUSE
This problem occurs if a user locale is not specified in the answer file. In this scenario, incorrect entries are set in the following registry subkey during the unattended installation:

The following registry entries are not set correctly:
 * iCurrency
 * iDate
 * iNegCurr
 * iTime
 * iTLZero



Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions
  Date         Time   Version       Size     File name ---  04-May-2004  22:33  5.2.3790.164  988,672  Kernel32.dll 04-May-2004 22:33  5.2.3790.164  222,208  Termsrv.dll 04-May-2004 22:33  5.2.3790.164   52,224  Winsta.dll

Windows Server 2003 64-bit edition
  Date         Time   Version          Size    File name     Platform ---  04-May-2004  22:27  5.2.3790.164  1,850,368  Kernel32.dll     IA-64 04-May-2004 22:27  5.2.3790.164    621,056  Termsrv.dll      IA-64 04-May-2004 22:27  5.2.3790.164    141,824  Winsta.dll       IA-64 04-May-2004 22:33  5.2.3790.164    934,400  Wkernel32.dll      X86 04-May-2004 22:33  5.2.3790.164     52,224  Wwinsta.dll        X86

Windows XP service pack information
To resolve this problem, install Windows XP Service Pack (SP2) or later. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Windows XP hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 32-bit editions
  Date         Time   Version        Size     File name 13-Apr-2004 19:30  5.1.2600.1516  933,888  Kernel32.dll

Windows XP 64-bit edition
  Date         Time   Version           Size    File name     Platform 13-Apr-2004 19:27  5.1.2600.1516  1,922,048  Kernel32.dll     IA-64 13-Apr-2004 19:30  5.1.2600.1516    884,224  Wkernel32.dll      X86

Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  11-Mar-2004  02:37  5.0.2195.6897  1,720,368  Win32k.sys 12-Apr-2004 20:11  5.0.2195.6920    711,952  Kernel32.dll 21-Sep-2003 00:45  5.0.2195.6824    236,304  Cmd.exe 24-Mar-2004 02:17  5.0.2195.6898    242,448  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6824     42,256  Basesrv.dll 05-Feb-2004 20:18  5.0.2195.6896  5,869,056  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6892     90,264  Rdpwd.sys 05-Aug-2003 22:14  5.0.2195.6794    385,808  Userenv.dll 11-Mar-2004 02:37  5.0.2195.6898    181,520  Winlogon.exe 25-Sep-2003 18:08  5.0.2195.6826    243,984  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897    403,216  User32.dll 24-Mar-2004 02:17  5.0.2195.6895    335,120  Msgina.dll 12-Apr-2004 20:11  5.0.2195.6824     54,544  Mpr.dll



WORKAROUND
To work around this problem, specify the locale in the answer file that you use for the unattended installation. To do this, follow these steps:  Start Notepad, and then open the answer file that you want to modify. Locate the [RegionalSettings] section. Delete the text that is in the [RegionalSettings] section, but do not delete the [RegionalSettings] heading.</li> Under the [RegionalSettings] heading, type the following line:

UserLocale=0000041f

</li> Save the answer file.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: fix w2k w2k3

Keywords: kbqfe kbhotfixserver kbwin2000presp5fix kbwinxppresp2fix kbwinserv2003presp1fix kbfix kbbug KB840381

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