Microsoft KB Archive/259272

= Outlook Express May Not Download Certain E-mail Messages =

Article ID: 259272

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0

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This article was previously published under Q259272



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you attempt to download a large e-mail message that contains many periods (or dots) from a POP3 server, you may receive the following error message:

Some messages couldn't be retrieved from the server. This usually happens when the connection to the server is lost due to server or network problems. If the problem persists, contact your administrator.



CAUSE
This behavior is caused by Outlook Express incorrectly parsing the end-of-file (EOF) marker in the message. Outlook Express incorrectly interprets the multiple periods (&quot;..&quot;) as an EOF marker and does not download the rest of the message.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Version        Size     File name     Platform --  04/06/2000  05:42p  4.72.3716.600  383,696  Inetcomm.dll  Intel

You must be running Internet Explorer 4.01 Service Pack 2 to use this hotfix.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbqfe kbprb kbhotfixserver KB259272

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