Microsoft KB Archive/155660

Games: Hardware and System Troubleshooting

PSS ID Number: Q155660 Article last modified on 05-17-1999

WINDOWS:1.0

WINDOWS

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The information in this article applies to:

 Microsoft Monster Truck Madness, version 1.0 == Microsoft Hellbender for Windows, version 1.0 == 

= SUMMARY =

The following article discusses ways to troubleshoot hardware and system problems you may encounter when running the games listed in the applies to section of this article. This information is from the Monster Truck Madness Readme.txt file.

MATROX MILLENIUM POWERDESK PCI ONLY BOOTS 50 PERCENT OF THE TIME

DirectX 2.0 Setup installs Millennium DirectDraw drivers that do not work properly with the later PowerDesk drivers.

If you installed DirectX 2.0 after you installed the PowerDesk drivers, reinstall the PowerDesk drivers.

If this does not correct the problem, contact Matrox to obtain updated video drivers or install a later version of DirectX.

IF YOU ARE USING A UNIVBE VIDEO DRIVER

Univbe does not allow DirectX 2.0 to work correctly. Disabling the line in the Autoexec.bat file that calls Univibe corrects the problem and allows DirectX 2.0 to work correctly.

Open the Autoexec.bat file.

Search for the line that contains a reference to UNIVBE.

Add REM to the start of the line to disable it, as follows:

REM UNIVBE.DRV Restart the computer.

NOTE: To use the Univbe video driver again, edit the Autoexec.bat file again and restore the line by removing the REM text from the beginning of the line.

“A REQUIRED .DLL FILE, DDRAW.DLL, WAS NOT FOUND” ERROR MESSAGE

If you receive the error message “A required DLL file, DDRAW.DLL, was not found,” you need to reinstall DirectX. DirectX is a system component that allows for more efficient hardware use. DirectX is installed on the computer when you install one of the games listed in the applies to section of this article.

To reinstall DirectX, follow these steps:

NOTE: You must reinstall DirectX from the newest game CD-ROM. Older versions of DirectX do not overwrite newer versions.

Insert the compact disc from one of the games listed in the applies to section of this article.

Open Windows Explorer, and then select your CD-ROM drive.

Open the Setup folder on the game compact disc.

Double-click the DirectX folder, which is inside the Setup folder.

Double-click the Dxsetup.exe file to run DirectX '99 Setup.

Click Reinstall DirectX.

= MORE INFORMATION =

You can obtain the latest version of DirectX from the Microsoft DirectX Web site at the following address:

http://www.microsoft.com/directx

For more information about how to obtain the latest version of DirectX, please see the following article in the Microsoft Knowledge Base:

Q179113 How to Download and Install DirectX

Additional query words: 1.00 hell bender mtm

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========================================================= Keywords : kbenv kberrmsg kbreadme kbimu kbfaq Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1999.