Microsoft KB Archive/818797

= XCON: The Message Transfer Agent on an Exchange Server 5.5 Bridgehead Server May Stop Working and You May Receive an Access Violation Error Message =

Article ID: 818797

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

-





SYMPTOMS
The message transfer agent (MTA) on an Exchange Server bridgehead server may stop working (crash), and you may receive an access violation error message.



CAUSE
This problem may occur if the remote procedure call (RPC) functions generate exceptions because the functions were called by using binding handles that have been used in a failed RPC call.



Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Exchange Server 5.5 Service Pack 4 (SP4)

Restart Requirement
If the Event Viewer was open while the hotfix was installed, you must restart the computer for the hotfix to be effective.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
Component: MTA

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time    Version          Size      File name --  01-Aug-2001  08:02                    41,325    Dbserver.sch 16-Sep-2002 06:49                    88,248    Dsadap.xv2 16-Sep-2002 06:49                    33,049    Edi.xv2 17-Apr-2003 10:39   5.5.2657.39   1,941,776    Emsmta.exe 17-Apr-2003 11:09   5.5.2657.39      69,904    Ems_rid.dll 13-Jun-2001 08:05                   133,435    Infoplog.cfg 17-Apr-2003 11:09   5.5.2657.39      19,728    Maxapia.dll 17-Apr-2003 11:09   5.5.2657.39      12,048    Maxapiv1.dll 17-Apr-2003 11:09   5.5.2657.39     167,184    Mtacheck.exe 17-Apr-2003 11:09   5.5.2657.39     743,696    Mtamsg.dll 17-Apr-2003 11:09   5.5.2657.39      16,144    Mtaperf.dll 17-Apr-2003 11:09   5.5.2657.39      16,656    Mtxapia.dll 17-Apr-2003 11:09   5.5.2657.39      11,536    Mtxapiv1.dll 13-Jun-2001 08:06                    50,789    P2.xv2 17-Sep-2001 09:45                    14,002    P42.tpl 16-Sep-2002 06:49                    41,222    P772.tpl 16-Sep-2002 06:49                     9,028    P772.xv2 29-Aug-2001 09:16                    23,350    Rdi.xv2 18-Apr-2003 09:49                   319,488    Uninst.exe 17-Apr-2003 11:09   5.5.2657.39     322,320    X400om.dll 17-Apr-2003 11:08   5.5.2657.39      40,208    X400omv1.dll 16-Sep-2002 06:49                    31,276    X500dap.tpl



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New Naming Schema for Exchange Server Hotfix Packages

Keywords: kbhotfixserver kbqfe kbexchange550presp5fix kbbug kbfix kbqfe KB818797

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.