Microsoft KB Archive/236293

= Spooler Service Stops When Using Windows 95/98 Printer Driver =

Article ID: 236293

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q236293



SYMPTOMS
On your computer running Windows NT, the Spooler service may stop responding (hang) and one or more of the following error messages may be appear in the Event Viewer System log:

Spoolss.exe. Initialization of the dynamic link library failed.

%SystemRoot%\System32\Hpbcom.dll failed - the process is terminating abnormally.



CAUSE
These error messages may indicate that your computer is attempting to use an incorrect third-party printer driver. The Hpbcom.dll file is part of the Hewlett Packard (HP) JetAdmin software for Windows 95 or Windows 98. This software is not supported on Windows NT Server or Windows NT Workstation even though you can successfully install this software on Windows NT.



RESOLUTION
To resolve this issue, remove the JetAdmin software:


 * 1) Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
 * 2) Click to select the JetAdmin software from the list of installed software, and then click Add/Remove.
 * 3) Click Yes, click Yes when prompted to remove the shared files that are no longer in use, and then click Yes to restart the computer.

NOTE: JetDirect is no longer supported by HP. SDI (Simple Device Installation) is now used to install network printers. For more information on this, see:

http://www.hp.com/cposupport/network ing/support_doc/bpj06765.html

Additional query words: printing hangs

Keywords: kb3rdparty kberrmsg kbprb kbprint KB236293

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