Microsoft KB Archive/163404

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Last reviewed: February 2, 1998

Article ID: Q163404 The information in this article applies to:
 * Microsoft Exchange Server version 4.0

SYMPTOMS
The Internet Mail Connector fails (IMC) to start and the event viewer indicates the following:

ID:    4087 Source: MSExchangeIMC Type:  Error Service could not be started. Queue viewing interface could not be  registered

CAUSE
Mac Services or SNMP can cause this error, which occurs when you run Microsoft Exchange Server on a Windows NT 4.x server.

WORKAROUND
To work around this problem, verify that the installation of Windows NT was a clean install, not an install over a beta version. Remove Mac Services and/or SNMP. If there are any Windows NT 4.x service packs installed reapply the service pack and reboot. At this point the IMC should start without Event Id 4087. You can then install MAC services and/or SNMP.

NOTE: In rare instances this will still not work and the network protocols will need to be removed and reinstalled.

Keywords         : XFOR kbusage Version          : WINDOWS:4.0 Platform         : WINDOWS Issue type       : kbprb Solution Type    : kbworkaround
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