Microsoft KB Archive/163305

= WD97: Not Enough Memory with Effect Preview in Photo Editor =

Article ID: 163305

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition
 * Microsoft Photo Editor 3.01

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This article was previously published under Q163305



SYMPTOMS
In Microsoft Photo Editor, if you choose any of the effects that has a preview, the computer may stop responding (hang), or one of the following error messages may appear in the preview window:

Not enough memory for effect preview

-or-

General Protection Fault

-or-

Access Violation

-or-

Divide by Zero



CAUSE
This error may occur when both of the following conditions are true:  You chose one of the following special effects from the Effects menu:

Chalk and Charcoal

Emboss

Graphic Pen

Notepaper

Watercolor

Stained Glass

Stamp

Texturizer

 You are using any of the following video cards:

Matrox

Video 9





RESOLUTION
To correct this problem, contact the video card manufacturer and obtain an updated driver for that card.

For information about how to contact third-party vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



WORKAROUND
To work around this problem, use either of the following methods.

Method 2: Change the resolution or the number of display colors.


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: blank Imager

Keywords: kbbug kbgraphic kbhardware kbinterop KB163305

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