Microsoft KB Archive/944635

= Error message when you upload an Office file in Live Meeting 2005: &quot;The Universal File Support component for importing documents could not be installed&quot; =

Article ID: 944635

Article Last Modified on 11/27/2007

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APPLIES TO


 * Microsoft Office Live Meeting 2005

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SYMPTOMS
When you upload a Microsoft Office file in Microsoft Office Live Meeting 2005, you may receive an error message that resembles the following:

The Universal File Support component for importing documents could not be installed. Please contact administrator or Microsoft Live Meeting Support.



CAUSE
This issue may occur if the file that is used by the Live Meeting service is damaged or if the file is installed incorrectly.



RESOLUTION
To resolve this issue, follow these steps:  Click Start, click Run, type appwiz.cpl, and then click OK . In the Currently installed programs list, click Microsoft Office Live Meeting 2005, and then click Remove. Click Yes when you are prompted to confirm deletion.

Note Delete the Office Document Image Writer driver if it is installed on the computer. To do this, right-click Microsoft Office Document Image Writer, click Delete, and then click Yes when you are prompted. Click Start, click Search, and then click All files and folders. In the All or part of the file name box, type Lmdimon.dll, and then click More advanced options. Click to select the Search system folders check box. Click to select the Search hidden files and folders check box.</li> Click to select the Search subfolders check box, and then click Search.</li> In the search results, right-click Lmdimon.dll, and then click Rename.

Note Select the file that is located in the System32 folder.</li> Type Lmdimon.dll.old, and then press ENTER.</li> Click Yes when you are prompted to confirm the changed file name extension. You may receive a message that resembles the following:

If you change a file name extension, the file may become unusable. Are you sure you want to change it?

</li> To reinstall Live Meeting 2005, join a Live Meeting 2005 session, and then follow the instructions that are displayed. You can now upload an Office file to the Live Meeting 2005 console as expected.</li></ol>

Additional query words: upload, Lmdimon.dll, Universal file support component

Keywords: kbexpertiseinter kbtshoot kberrmsg KB944635

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