Microsoft KB Archive/901198

= Error message when you use the Terminal Server application on a computer that is running Windows 2000: “Stop 1E, {c0000005, a0109ba0, 0, a0cd3584}” =

Article ID: 901198

Article Last Modified on 7/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use the Terminal Server application on a computer that is running Microsoft Windows 2000, the Terminal Server application may stop responding. Additionally, you may receive a Stop error message that is similar to the following:

Stop 1E, {c0000005, a0109ba0, 0, a0cd3584}



CAUSE
This problem occurs because a Graphics Device Interface (GDI) object is released two times in Windows 2000.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Microsoft Windows 2000 Server Service Pack 4 installed on your computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

842910 A Stop error that references the Win32k.sys file occurs after a screen redraw

Additional query words: Win2000 GDI Stop

Keywords: kbbug kbfix kbwin2000presp5fix kbpubtypekc kbhotfixserver kbqfe KB901198

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