Microsoft KB Archive/174609

Money 99 Err Msg: Money Has Attempted to Send an Invalid Request

PSS ID Number: Q174609 Article last modified on 03-02-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

When you attempt to send instructions to your financial institution via Direct Banking and Investing, you may receive the following error message after you click Connect, Get Statements, or Send Payments:

Money has attempted to send an invalid request to Online Services. Please try your call again, or call Online Services Customer Support if this problem persists. You can find the number in the Contact Information place in the Online Finances area.

= CAUSE =

This behavior can occur for any of the following reasons:

  You are sending an electronic payment (Epay) that is missing an account number in the Payee Details.   CheckFree is your Direct Banking and Investing provider and your Financial Institution ID (FID) number is missing from the Online Setup information. NOTE: If your Direct Banking and Investing service provider is other than CheckFree, this would not apply to you.   CheckFree is your stand-alone Direct Bill Payment provider and You are trying to cancel or inquire about a payment made between August 28, 1998 and October 19, 1998. NOTE: If your stand-alone Direct Bill Payment provider is other than CheckFree, this would not apply to you.   You are requesting a payment inquiry on a payment over 2 months old.   You are requesting a payment inquiry on an Automatic Payment, and your financial institution is an Integrion partner that uses the Xsvsa.dll online driver.   This may occur on some computers with Cyrix processors that do not return an expected response to a request for the current date. NOTE: If your financial institution uses Open Financial Exchange (OFX) for Direct Statements or Bill Payment, this would not apply to you. </li></ul>

= RESOLUTION =

To resolve this issue, use the appropriate resolution that is related to the cause of the issue. Step by step instructions for the resolutions described below are in the More Information section in this article.

  Verify that any payments being sent have account numbers in the Payee Details. </li>  Verify that your Financial Institution ID (FID) number is correct. </li>  If you want to cancel or inquire about a payment sent to CheckFree Services between August 28, 1998 and October 19, 1998, call CheckFree Services at <ol start="630" style="list-style-type: decimal;"> 300-3020.</li></ol> </li>  Delete the payment inquiry request. </li>  If you are using a Cyrix C5x86 80, 100 or 120 MHz (megahertz) processor, Microsoft has confirmed that Money 99 will not work properly with financial institutions using CheckFree Services, Integrion, or Open Financial Connectivity. </li></ul>

= MORE INFORMATION =

To resolve this error message, follow the appropriate steps listed below:

Verify Payee Account Numbers
To verify that all electronic payees have account numbers, follow these steps:

<ol style="list-style-type: decimal;">  In the left pane of the Online Finances area for your financial institution, click Connect. </li>  Right-click the payment, and then click Go To Payee:. If there is no information in the Account Number box, follow the remaining steps. Otherwise, return to the Online Financial Services area and verify the payee information for all other payees that you pay electronically. NOTE: If your Direct Bill Payment Service Provider is Integrion, Money sends an update of payee information with every call. You may experience this error message if your payee information has changed, even if you are not sending any payments. You should review all electronic payees. You can quickly review all account number fields for all of your payees by following these steps: <ol style="list-style-type: lower-alpha;">  On the Tools menu, click Payee List. </li>  Change the View to Payees and Account Numbers. </li>  Scan through your Payee List. If you see a payee that you pay electronically, that does not contain an account number, double-click it and continue. </li></ol> </li>  Click Change Details and Payment Options. </li>  Select the financial institution that you are connecting to, and then click OK. </li>  Type the account number in the Account Number box, making sure it is 1 to 22 characters, and then click OK. </li>  At the right end of the Money navigation bar, click Back twice to return to the Online Financial Services area. </li> <li> Right-click the payment you just modified, and then click Go To Account:. This takes you to the Account Register and highlights the selected account. </li> <li> Clear the Epay from the Number box, and then click Enter. </li> <li> Type “epay” (without the quotation marks) in the Number box again. This updates the Epay transaction with the new payee information. NOTE: Details about your payees is kept separately at each institution. </li></ol>

There is also one set of details, called Payee Details, which are kept for your records alone. It is important that you do not edit the Payee Details account number field to delete the account number.

Financial Institution ID
To verify whether your Online Setup information contains the required Financial Institution ID (FID) number or is missing the FID, follow these steps:

<ol style="list-style-type: decimal;"> <li> In the left pane of the Online Finances area for this financial institution, click Online Setup. </li> <li> In the Online Setup area, click item 5 which is Change Direct Services, Change Online Services, Change Online Statements, or Change Online Billpay. </li> <li> Click to select the Change Online Services Access Information box, and then click Next. </li> <li> Click Next twice, and verify that the Financial Institution ID box contains a four-character number. If the number is missing and you know what it is, you can fill in this box with the correct number. You can also connect to the Branding Directory Server (BDS) to obtain the correct number. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li> Click Cancel. </li> <li> Click Investigate Offerings. </li> <li> Complete the wizard to download the latest information about you financial institution from the BDS. </li></ol> </li></ol>

Cancel or Inquire About Epays or Apays sent to CheckFree Services
CheckFree Services experienced a problem with their server for Money stand-alone bill payment customers. This problem returned bad data for some payees with payments sent to CheckFree between August 28, 1998 and October 19, 1998. This bad data prevents Money from being able to send cancellation instructions or payment inquiries.

If you need to cancel or inquire about any payments sent to Checkfree during this period, call CheckFree at 630-300-3020.

The next time you make a payment to a payee affected by this problem, you may receive the following error message:

Your bank or brokerage does not allow this type of transaction. Please change the highlighted field.

For more information about this error message, please see the following article in the Microsoft Knowledge Base:

Q193658 Err Msg: Your Bank or Brokerage Does Not Allow this Type of…

After you follow the steps in this article and send a new payment, CheckFree returns corrected data on this payee which should prevent this error message from occurring in the future.

Cyrix Processors
If your computer has one of the Cyrix processors that do not function properly with Money 99, you cannot use the Online Service features with CheckFree, Integrion, Online Financial Connectivity or Internet Quotes.

You can, however, use the Online Financial Services if your financial institution supports Open Financial Exchange (OFX). You can also use the Internet Updates feature of Money 99.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: w_money 7.0 toy

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========================================================= Keywords : kb3rdparty kbdta kbonline kbimu Version : WINDOWS: Platform : WINDOWS Issue type : kbbug ============================================================================= Copyright Microsoft Corporation 1999.