Microsoft KB Archive/314434

= SMS: SNMPELEA Event Errors on Client Install to Windows 2000 Client =

Article ID: 314434

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Systems Management Server 1.2 Standard Edition
 * Microsoft Systems Management Server 1.2 Service Pack 4

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This article was previously published under Q314434



SYMPTOMS
When you install a Systems Management Server (SMS) version 1.2 Service Pack 4 (SP4) client with the Windows 2000 support fixes for SMS 1.2 onto a Windows 2000 Professional client, error events 1025 and 6002 are reported in the Application Event log. Each time you restart the computer, the events are generated. The event details are:


 * 1025 (ERROR) Source Snmpelea, Description Unable to load PrimaryModule System. Loadlibrary returned 126.
 * 6002 (WARNING)Source Snmpelea, Description Mutex object could not be released. Reason code is 288. Trap may not be sent.



CAUSE
This problem can occur because during the SMS 1.2 client installation, the SMS Client Configuration Manager (CCM) attempts to install the SMS SNMP Trap Translator on any Microsoft Windows NT client on which the SNMP agent is installed. However, the SMS 1.2 SNMP Trap Translator is not supported on Windows 2000.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix should have the following file attributes or later:

  Date         Version    Size      File name   Platform --  14-Dec-2001  1.2(786)   368,544   Clicfg.exe  Intel 14-Dec-2001 1.2(786)   918,288   Clicfg.exe  Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.



MORE INFORMATION
The SMS CCM site component is responsible for the installation of the SNMP Trap Translator. Because the Trap Translator client component cannot be disabled on a per-client basis, only per site, the Trap Translator is installed on any SMS Windows NT client that has the SNMP agent installed. The hotfix that is documented in this article contains a modification to the CCM component that detects the operating system version that is running on the client prior to the installation of the Trap Translator. If the operating system major version is 5 (Windows 2000 or Microsoft Windows XP), the SMS SNMP Trap Translator is not installed on a new SMS client.

How to Install the Hotfix
Apply this fix on all of the primary and secondary sites in the SMS hierarchy. To manually install the hotfix:
 * 1) Stop the SMS_CLIENT_CONFIGURATION_MANAGER service.
 * 2) Copy the hotfix version of the Clicfg.exe file from the appropriate platform folder of the hotfix folder structure to the SMS\Helper.srv\ .bin folder of the site server, replacing the existing version.
 * 3) Restart the SMS_CLIENT_CONFIGURATION_MANAGER service.

For additional information about the SMS 1.2 support fixes for Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

254532 SMS 1.2 Support Fixes for Windows 2000

For more information about supported and unsupported SMS 1.2 features on Windows 2000, please refer to the following Microsoft SMS 1.2 Support Technical Paper:

http://www.microsoft.com/smsmgmt/deployment/sms12support.asp

Additional query words: prodsms snmp

Keywords: kbhotfixserver kbqfe kbbug kbenv kberrmsg kbfix kbqfe kbsetup kbsnmp KB314434

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