Microsoft KB Archive/922498

= FIX: Error message when you use an IEEE 1394-based scanner on a computer that is running Windows XP 64-bit, Windows Server 2003, or Windows Vista: 0x0000000A or 0x000000BE =

Article ID: 922498

Article Last Modified on 11/16/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows XP Professional x64 Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
When you use an IEEE 1394-based scanner and run a 32-bit scanning program on a computer that is running Microsoft Windows XP 64-bit, Microsoft Windows Server 2003, you receive an error message on a blue screen that resembles one of the following:

0x0000000A: IRQL_NOT_LESS_OR_EQUAL

0x000000BE: ATTEMPTED_WRITE_TO_READONLY_MEMORY

This problem occurs when the scanning program calls the DeviceIoControl function to send a IOCTL_SCSISCAN_CMD control code to the kernel mode driver.

In Windows Vista, you may not experience the blue screen. When your scanning program calls the DeviceIoControl function to send an IOCTL_SCSISCAN_CMD control code to the kernel mode driver in Windows Vista, this call may not be completed successfully, and your scanning program does not work as expected. The exact symptom that is observed in the user interface depends on how your scanning software works when the DeviceIoControl function fails.

Note If your scanning program does not work correctly, it may be related to various causes．You have to contact the software vendor first to check whether you are encountering the exact problem that is described in this article.



CAUSE
This problem occurs because of an issue with the Scsiscan.sys file.



Windows Vista
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

Windows Vista, x64-based versions

Windows Server 2003
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows Server 2003 SP1 installed to apply this hotfix.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions

Windows Server 2003, Itanium-based versions

Windows Server 2003, x64-based versions

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB922498

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