Microsoft KB Archive/155874

= GW 1.0: Greetings Workshop Readme.doc =

Article ID: 155874

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Greetings Workshop 97 Standard Edition

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This article was previously published under Q155874



SUMMARY
The information below is contained in the file titled Readme.doc. This file is located in the Greetings Workshop directory and can be found in the Greetings Workshop program group.

NOTE: This Readme document refers to the Microsoft Download Service (MSDL). As of 12/31/1998, the MSDL service is no longer available. To download support files, visit one of the following Microsoft Internet sites:

http://www.microsoft.com/support

ftp://ftp.microsoft.com/softlib/mslfiles



MORE INFORMATION
Microsoft Greetings Workshop

Supplemental Information File

Thank you for purchasing Microsoft Greetings Workshop. This file will help you get the most out of Greetings Workshop.

You can print this file by opening it in any Windows word processing program and choosing the Print command from the File menu. To read this file on screen, use the Page Down and Page Up keys on your keyboard.

Table of Contents -

1. Installation tips

2. Video cards and display problems

3. CD-ROM problems

4. Audio problems

5. Printing problems

6. Printing tips

7. Saving your projects

8. Working with photographs

9. Using modems for online access

10. Making Projects with Hallmark Connections special paper

The following are a few suggested solutions for common problems encountered while using Greetings Workshop:

1. Installation tips

*Shut down other applications -

It is best to shut down other applications before running Setup as     Setup installs system files that may be shared with other applications.

*Free hard disk space on your computer --

If the install program indicates that there is not enough disk space on the drive you want to install Greetings Workshop, either make room on that drive (by deleting files), or choose another drive before attempting installation again.

If you've made the above change, and you still can not install Greetings Workshop, check to see if the following is the cause of     your problem.

*Verify disk space on the drive containing Windows --

Even if there is enough disk space on the drive you want to install Greetings Workshop, there may not be enough disk space on the drive containing Windows. This is a problem because Greetings Workshop installs all of it's utilities, fonts, graphic filters, and system files on the Windows drive. Therefore, you need at least 12 MB of     space on the drive containing Windows in order to install Greetings Workshop.

*Setup may take a while ---

If the setup process is taking a long time, it doesn't necessarily mean there is a problem. As long as there is occasional movement on     the setup progress bar, Setup is working correctly. Greetings Workshop is rich in content which increases the installation time.

*Online registration

Online registration requires that your computer has a correctly installed modem. Please refer to Windows documentation on how to     check for, and install a modem on your computer.

If the online registration for Greetings Workshop does not work, the only way to try again is to re-run the setup program. If the problem continues, please use the postal registration card included in the Greetings Workshop box.

*Log in as administrator on Windows NT 4.0 --

In some cases, Greetings Workshop will not install correctly on a     Windows NT system when you are logged on as a user. To work around this, log in as an administrator before running Setup. Greetings Workshop runs on Windows NT, version 4.0 or higher.

*Reinstall Greetings Workshop if you uninstall Office95 ---

Uninstalling Office95 removes some shared components that are needed by Greetings Workshop. If you uninstall Office95 from your computer, be sure to re-install Greetings Workshop prior to using it again.

2. Video cards and display problems

Greetings Workshop will not run in 16-color mode. However, if you have a VGA-only video card or monitor, you can change to a higher color mode, such as 256 colors, which is the minimum requirement to     run Greetings Workshop. Refer to your Windows documentation for instructions on changing to a higher color mode.

Your system may already have a driver installed that displays 256 colors or more. For instructions on how to determine what video driver you have installed, or how to install or change drivers, refer to your Windows documentation.

If you are having additional display problems, try doing the following:

1. Close down other applications to ensure you have enough memory.

2. Switch to a driver supplied by Windows 95 or Windows NT 4.0, or         better.

3. Change to a different display mode. An alternative to using a         different driver, is to change your video mode to a standard video mode such as 640x480 resolution with 256 colors.

4. Obtain updated drivers from your video card manufacturer. Most problems can be fixed by obtaining new drivers. Contact the manufacturer of your video card to determine if there are newer versions available. The phone number should be in the manuals that came with your video card or personal computer. Another option for obtaining updated drivers is the Microsoft Download service, an electronic bulletin board that can be accessed via a         modem at (425) 936-MSDL (425-936-6735).

3. CD-ROM problems

NOTE: Do not remove the Greetings Workshop compact disc from your CD-ROM drive while running Greetings Workshop. If Greetings Workshop cannot find the data files required to run, you will see an error message prompting you to correct the problem by inserting the Greetings Workshop CD.

To find the source of the problem

1. Make sure the Greetings Workshop compact disc is correctly inserted into the CD-ROM drive.

2. Ensure that the CD is clean of dust or marks. Clean the CD with a         dry cloth.

3. Check for conflicts with your CD-ROM by clicking on the My         Computer icon on the Windows desktop with the right mouse button and selecting Properties. On the System Properties screen select the Device Manager tab and look for the CD-ROM in the list. If it         appears with an exclamation point to the right of it, there is a          conflict with the hardware setup, and you should check the manuals that came with your CD-ROM drive for information on         setting up your CD-ROM.

If you still see an error message after checking the points above, check the manuals that came with your CD-ROM drive for information on     how a CD-ROM is to be set up, or contact the company that supplied the CD-ROM drive.

4. Audio problems

*Sound Does Not Play At All ---

If the volume is turned up and you do not hear sound, something may be wrong with your audio card installation. Check to see that the audio card drivers are installed correctly and reinstall them if     necessary. You can do this by running media player from the Accessories group and playing a .WAV file (from the Start menu item     on the task bar, click on Programs, then click on Accessories).

In addition, check the following:

1. Are the speakers plugged in to the computer and connected to the batteries, or to the power outlet?

2. Check the volume control on the speaker itself.

3. Check the volume control in Windows by clicking on the speaker icon on the far right hand side of the Start bar on Windows Desktop.

4. Do you hear sounds in other programs? If not, make sure you have a properly installed sound card by checking the sound card manual or by calling the sound card manufacturer for help. If yes, then contact Microsoft Product Support using the contact information in the Greetings Workshop companion booklet.

*To find out if you have a sound card -

1. Right click on My Computer.

2. Click Properties, then click the Device Manager tab. If you have a sound card, it will be listed in the Device Manager box. If you do not have one, it will not be listed.

*Sound Plays But It Is Distorted Or "Fuzzy" ---

Sound distortion is often caused by playing sounds at a higher volume than your speakers are able to handle. You can adjust the volume in     one of two ways:

1. Turn the volume dial on the back of your sound card (in the rear         of the computer where the speakers plug in).

2. Change the volume control in Windows by clicking on the speaker icon on the far right hand side of the Start bar on Windows Desktop.

*Sounds Are Cut Off ---

Most audio cards play one sound at a time; therefore, other sound- producing programs could interrupt the sounds from Greetings Workshop. If you suspect you have such a program, do not run it at     the same time as the Greetings Workshop.

*Error Message: "No Wave Device That Can Play Files..."

If you get the above error message, you should open the Control Panel, choose Add/Remove programs, select Windows setup, then choose Audio Compression from the Multimedia section.

5. Printing problems

Printers differ in their ability to print fonts, graphics, spacing, alignment, and character formats; thus, the appearance of your printed project may vary greatly from printer to printer. If you encounter problems while printing from Greetings Workshop, such as no     printout, low print quality, or missing text, there are several ways to troubleshoot the problem.

NOTE: If the printer displays a message or an error indicator, see your printer manual for information on how to correct the problem.

*When the printer does not print at all ---

When a printer does not print at all, the cause is often mechanical:

1. Check that the printer is plugged in and turned on.

2. Check that the correct port is specified for your printer. Most printers are connected to the LPT1 port on your computer.

3. Make sure that you have the correct cable for your printer and that the cable is connected properly.

4. Try printing from another application, such as Word. If you are not able to print, and your printer is turned on and correctly connected, refer to your printer manual for further assistance. If you are able to print, contact Microsoft Product Support using the contact information in the Greetings Workshop companion booklet.

5. Check to ensure that you are using the correct printer driver. Refer to the documentation that came with your printer or contact the printer manufacturer.

6. Check your printer setup: click Start, Settings, and then Printers. Verify the printer information displayed. Click on the General tab and try printing a test page from this dialog. Click on Details tab and verify port and driver settings.

*Graphics could be clipped or may not print on some printers

Some printer drivers have difficulty printing some graphics. An     updated printer driver often corrects the problem. Contact the printer manufacturer to obtain the latest printer drivers for your printer.

In addition, Canon printers may 'clip' graphics (part of the graphic     does not print). If you are using a Canon printer, using the latest printer driver may help correct the problem.

*Printing issues with HP DeskJet 600 Series Printers

If you are using the default settings for an HP DeskJet 600 Series (version 7.0 or 8.0), the Windows95 spooler (a Windows print queue) might crash while printing. You can minimize this problem by     changing the settings of your printer by doing the following:

1. In the Windows desktop click on Start, Settings, then on         Printers. You will see the printers folder.

2. Click the Right button on the printer. Then click on Properties menu item. The properties dialog for your printer is displayed.

3. Click on the Details tab. Then click on Spool Settings button near the bottom of the dialog. The Spool settings dialog will come up.

4. In the drop-down list next to Spool data format, click on RAW. Click the OK button, then click the OK button again from the properties dialog.

5. Restart your computer. Start Greetings Workshop and print you project again.

This change will reduce the occurrence of a spooler crash. If you encounter this crash even after making these changes, switch off your computer and restart the computer again. Doing so may further reduce the chance of spooler crash.

*Printing Large Bitmaps on HP DeskJet printers --

If you insert a bitmap picture in your design and then increase it's     size to fit the entire page (or larger), the picture may not print at      all on HP DeskJet printers. (This problem does not happen with     graphics that are used as backgrounds.)  If this occurs, reduce the size of the picture that is not printing, and attempt to print your project again.

Another way to fix this problem is to change the way data is sent to     your printer. Please refer to Printing issues with HP DeskJet 600 Series Printers for instructions on how to change the Spool data format of your printer.

*Lighter color text might not print with some printers --

Some printers print lighter colored fonts as white, thus causing the text to 'disappear.' If this is the case,  try use a darker font in      your project and print again.

*Borders might be clipped with some printers

Greetings Workshop will alert you about a border (or any other item) that is in the unprintable area of the paper. However, some printer drivers provide misinformation about it's unprintable region. As a     result, portions of your border may not be printed correctly, or at      all. Should you encounter this problem, reduce the border's size and print again.

*HP DeskJet 660C printers do not print rotated text correctly -

This problem occurs specifically with the version 7.0 printer driver. If you are using HP DeskJet660C printer, you must have the latest printer driver from Hewlett Packard to correctly print projects containing rotated text.

*One pixel gap between the border and background

Greetings Workshop paints any borders in your project after painting the background. There is a one pixel gap between the interior edge of     the border and the outer edge of the background. With most projects, this gap is not noticeable. If this gap is noticeable, you can reduce the visual effect of the gap by selecting backgrounds and borders that are similar in color.

*Canon BJC-610 printers may print banners differently -

When banners are printed on Canon BJC-610 printers, a smaller area of     the page may be used for printing. The layout of the banner may have changed after you choose to print. (See Define your printer setup     before designing a banner below.) To print banners correctly, change the page orientation settings of your printer to portrait instead of     landscape.

6. Printing tips

Define your printer setup before designing a banner.

Before you design a banner, set the printer you want to use to print the banner as your default printer. This ensures that your banner prints correctly after you're finished since different printers print slightly differently.

Double sided printing.

Greetings Workshop demonstrates how to print on both sides of the paper, even if your printer does not support duplex printing. The instructions for double sided printing vary depending on the project type and type of printer; therefore, be sure to follow the instructions carefully each time you print a double sided project.

The animation demonstrating the process of printing on both sides of     the paper displays a graphic at the top of the diagram-this represents the front page of your project. Always hold your project so that the front page is on top and then follow the animation.

If you follow the instructions and get incorrect results, click on     the Fix Printing Problems button displayed at the end of printing each project. Then click on the Print Test button. This will start a     printer test that will update Greetings Workshop settings with information about your printer. The new information will update the Greetings Workshop animation to give you correct instructions.

If you continue to have problems after following the above instructions, contact Microsoft Product Support using the contact information in the Greetings Workshop companion booklet.

*Graphics may not print well on Dot Matrix printers ---

Dot matrix printers have difficulty printing complex graphics. In     most cases, you will get better results if you print on a ink jet or      laser printer.

*Use Raster Graphics for better printing

Printers using HP PCL language, print graphics better if you set the printer to "raster graphics mode." To set the raster graphics mode click Start, Settings, then Printers. Right click on the printer and then click on Properties. Look through the dialog box to get to the tab for setting Raster Graphics Mode.

*Printing labels on a Laser printer ---

Before you print labels using a laser printer, be sure to check that the labels are designed for laser printers. Using non-laser printable labels in a laser printer may cause damage to the printer.

*Printing on Label Paper and Special Paper --

Be careful to place Label paper or Special paper in the tray facing the right direction and with he correct side up. Greetings Workshop provides directions on how to place Special Paper and Label paper in     the print tray. To avoid wasting paper, try printing your project on     a blank sheet of paper to test the outcome of your printer.

*Avoid unprintable areas

The unprintable area of your paper varies depending on the type of     printer you are using. Greetings Workshop warns you when you have placed designs in the unprintable region of your paper, giving you an     opportunity to fix things before printing.

7. Saving your projects

If you intend to save your project to a floppy disk, make sure that there is sufficient disk space available. If Greetings Workshop does not allow you to save your project to disk, you should obtain a     floppy disk with larger available free space.

8. Working with photographs

Greetings Workshop is designed to work with Microsoft Picture It!. If Microsoft Picture It! is installed on your computer, Greetings Workshop will look for photographs in the same folder that you use to     save your photographs using Microsoft Picture It!. Otherwise, Greetings Workshop will look for photographs in the Greetings Workshop folder. When you want to "Add photos from somewhere else", then Greetings Workshop will start with My Computer folder.

9. Using modems for online access

If you encounter problems while accessing the Greetings Workshop Web Site using modem, you should use the Modem Troubleshooter in Windows help. It provides you with step by step instructions on how you can resolve modem problems.

10. Making Projects with Hallmark Connections special paper

Hallmark Connections Home Computer Papers can be used for creating greeting cards, invitations, announcements, flyers and awards that you design on your own. Choose the project type you want to create. Then click on "I want to design my own". This will offer you the choice of using regular paper or special paper. Click on "Special     Paper" to create your project using Hallmark Connections Home Computer Papers.

- (c) Copyright Microsoft Corporation, 1996

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