Microsoft KB Archive/891595

= The Bluetooth File Transfer Wizard is missing from the Communications menu in Windows XP SP2 =

Article ID: 891595

Article Last Modified on 1/21/2005

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APPLIES TO


 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
The Bluetooth File Transfer Wizard is missing from the Communications menu in Microsoft Windows XP Service Pack 2 (SP2). To locate the Communications menu, click Start, point to All Programs, and then point to Communications.



CAUSE
By default, when you upgrade your Windows XP-based computer to Windows XP SP2, third-party or OEM files are not updated or overwritten. This issue may occur when the following conditions are true:
 * You have a Bluetooth device and software installed on your computer.
 * You upgrade your computer to Windows XP SP2.
 * A previously installed Bluetooth driver is provided by a third-party or OEM.



WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Use the /o command-line switch
To overwrite the third-party or OEM files without a prompt, use the /o command-line switch when you run the Setup program for Windows XP SP2.

For additional information about the /o command-line switch, click the following article number to view the article in the Microsoft Knowledge Base:

262841 Command-line switches for Windows software update packages

Method 2: Update the Bluetooth device driver
To update the Bluetooth device driver, complete the Windows XP SP2 update, and then follow these steps:
 * 1) Click Start, click Control Panel, click Performance and Maintenance, and then click System.
 * 2) On the Hardware tab, click Device Manager.
 * 3) Right-click your Bluetooth device, and then click Properties.
 * 4) On the Driver tab, click Update Driver.
 * 5) Follow the instructions in the Hardware Update Wizard.

Additional query words: windowsxpsp2 winxpsp2 xpsp2 ibm thinkpad t42 Integrated Bluetooth III x40 Actiontec

Keywords: kbtshoot kbprb KB891595

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