Microsoft KB Archive/68709

Err Msg: Cannot Start (PM4003)

PSS ID Number: Q68709 Article last modified on 03-07-1997

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========================================================= 1.10 1.10a 1.10b OS/2

= SUMMARY =

After you try to start Word for OS/2, you may receive the following error message:

Cannot Start (PM4003)

This error message typically indicates that Word is having difficulty locating its .DLL files: PMWORDU.DLL, PMWORDG.DLL, and PMWORDK.DLL.

For Word to successfully locate these files, the directory that contains them must be listed in the LIBPATH statement in the OS/2 CONFIG.SYS file. By default, this is the same directory in which Word for OS/2 was installed (C:by default).

If you just installed Word for OS/2, the correct directory will be automatically added to this path; however, you must restart (reboot) the computer for the change to take effect.

If after rebooting, the same error appears, open the CONFIG.SYS file with a text editor and check the validity of the LIBPATH statement. A simple LIBPATH statement will look like the following:

LIBPATH=C:;C:

Depending on your installation, many other directories may be included on this LIBPATH line as well.

Reference(s):

= OS/2 Online Help =

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================================================================ Copyright Microsoft Corporation 1997.