Microsoft KB Archive/933093

= You receive a message that states that your meeting request was declined when you use Entourage for Mac to send a recurring meeting request to an Exchange 2003 resource mailbox =

Article ID: 933093

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
You use a Microsoft Entourage for Mac client to send a recurring meeting request to a Microsoft Exchange Server 2003 resource mailbox. Additionally, the resource mailbox is registered to use Microsoft Exchange Server Auto Accept Agent to process schedules automatically. In this situation, you receive a message that states that the meeting request was declined. This occurs even though the meeting request should be accepted. Additionally, the following event is logged on the computer on which Auto Accept Agent is installed: Event Type: Error Event Source: Auto Accept Agent Event ID: 4097 Description: Exception occurred while processing item &quot;file://./backofficestorage/test.com/MBX/test/Inbox/test01.EML&quot;. This item will not be processed. The exception information is: System.NotSupportedException: Culture &quot;en&quot; is a neutral culture. It cannot be used in formatting and parsing and therefore cannot be set as the thread's current culture. at System.Globalization.CultureInfo.CheckNeutral(CultureInfo culture) at System.Globalization.CultureInfo.get_DateTimeFormat at System.Globalization.CultureInfo.GetFormat(Type formatType) at System.Globalization.DateTimeFormatInfo.GetInstance(IFormatProvider provider) at System.DateTime.ToString(String format, IFormatProvider provider) at Microsoft.Exchange.Agents.AutoAccept.EventSink.SendAcceptResponse(IAppointment appt, CdoInstanceTypes instanceType, Boolean isUpdate, CalendarEventCollection cColl, DateTime lastInstanceStartTime, ResponseType response, CultureInfo userCulture) at Microsoft.Exchange.Agents.AutoAccept.EventSink.ProcessCalendarRequest(String itemUrl, String calMethod, IAppointment incomingAppt, IAppointment inStoreAppt, CdoInstanceTypes instanceType, String calLoc, String sDeletedItemsFolder) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



CAUSE
This problem occurs because Microsoft Entourage for Mac cannot send valid location information to Exchange 2003. Therefore, Exchange 2003 automatically declines the meeting request.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertiseinter kbhotfixserver kbqfe KB933093

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