Microsoft KB Archive/138383

= OFF95: Open Dialog Box Does Not Show Connected Drive Letters =

Article ID: 138383

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Office 95 Standard Edition
 * Microsoft Excel 95 Standard Edition
 * Microsoft Word 95 Standard Edition
 * Microsoft PowerPoint 95 Standard Edition
 * Microsoft Access 95 Standard Edition
 * Microsoft Windows NT 3.51 Service Pack 5

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This article was previously published under Q138383



SYMPTOMS
When you use the Novell NetWare Client for NT on Microsoft Windows NT, version 3.51, you may be unable to see drive letters of drives connected to Novell NetWare Servers in the Open and Save dialog boxes of the products listed above.



CAUSE
This problem occurs due to the interaction of the Novell NetWare Client for NT and the products listed at the beginning of this article.

A mapped drive will not be available from an Office 95 program if the drive is inactive. (Note, however, that inactive drives are visible in Windows Explorer.) Once the drive is activated, it will appear in the list of drives (for example in the Save In list in the Save As dialog box).



RESOLUTION
To resolve this problem, a patch is available that updates the Novell NetWare Client for NT and corrects this problem. The patch uses the following naming convention:

Ntc?.exe

where "?" is a number.

To obtain this patch, connect to the Novell Forum on CompuServe or connect to the Novell FTP Server (ftp.novell.com), and download the most current file from the pub/updates/nwos/ntclnt/ directory. As of 3/25/96, the Ntc4.exe file is the latest file tested by Microsoft.

Decompress the files in an empty folder and run the Update.cmd file that is generated during decompression. Running the update installs patches to the Novell NetWare Client for NT.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed as the beginning of this article when you use them with Novell NetWare Client for NT, version 3.005. This problem does not occur in any of the products listed above after you install the Novell updates.

Additional query words: file saveas browse network unc open dialog

Keywords: KB138383

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