Microsoft KB Archive/170133

= Unable to Add Modem in Remote Access Setup =

Article ID: 170133

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q170133



SYMPTOMS
When you try to add a modem to Remote Access Setup, the modem is not added to the list of devices although it is detected and installed in the Modem icon in Control Panel.

Also, when you try to launch HyperTerminal, the following error message appears:

HyperTerminal detected a general TAPI error

When you double-click the Telephony icon in Control Panel, nothing happens.



CAUSE
The Telephony service is disabled.



RESOLUTION
In Control Panel, click the Services icon. Enable and start the Telephony service.

Keywords: kbnetwork kbsetup KB170133

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