Microsoft KB Archive/894390

= You may receive a &quot;ntbackup.exe has encountered a problem and needs to close&quot; error when you try to back up a Windows Server 2003-based computer =

Article ID: 894390

Article Last Modified on 8/17/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
When you try to use the Ntbackup.exe program to back up a Microsoft Windows Server 2003-based computer, you may receive the following error message:

ntbackup.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve ntbackup.exe. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

The error report contains the following signature information.



CAUSE
This problem occurs because of memory corruption.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this fix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions Date         Time   Version         Size       File name    Platform - 18-Feb-2005  01:28  5.2.3790.274   1,172,992   Ntbackup.exe x86 Windows Server 2003, Itanium-based versions Date         Time   Version         Size       File name    Platform - 17-Feb-2005  16:31  5.2.3790.274   3,344,384   Ntbackup.exe IA-64



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section. This bug was corrected in Windows Server 2003 Service Pack 1 (SP1).



MORE INFORMATION
The Windows Error Reporting dialog box appears when an error occurs that causes a fatal event in a program. The dialog box includes an option to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection policy, visit the following Microsoft Web site:

http://wer.microsoft.com/responses/en-us/dcp20.aspx

If you have disabled error reporting, you do not receive any visual notification when a fatal event occurs. If you disable error reporting, a Drwtsn32.log file, a User.dmp file, or both files will be created, depending upon the system configuration. For more information about error reporting, click the following article numbers to view the articles in the Microsoft Knowledge Base:

310414 How to configure and use error reporting in Windows XP

276550 Description and availability of Internet Explorer Error Reporting tool

325075 How to disable error reporting by the Application Error Reporting tool in Office XP

For more information about the Drwtsn32.log file and about the User.dmp file, click the following article number to view the article in the Microsoft Knowledge Base:

308538 Description of the Dr. Watson for Windows (Drwtsn32.exe) tool

When a fatal event occurs, error messages that are similar to the following are logged in the Application event log:

Date:

Time:

Type: Error

User: N/A

Computer:

Source: Application Error

Category: None

Event ID: 1000

Description: Faulting application ntbackup.exe, version 5.2.3790.207, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://support.microsoft.com.

Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 6e 74 62 ure ntb 0018: 61 63 6b 75 70 2e 65 78 ackup.ex 0020: 65 20 35 2e 32 2e 33 37 e 5.2.37 0028: 39 30 2e 32 30 37 20 69 90.207 i 0030: 6e 20 75 6e 6b 6e 6f 77 n unknow 0038: 6e 20 30 2e 30 2e 30 2e n 0.0.0. 0040: 30 20 61 74 20 6f 66 66 0 at off 0048: 73 65 74 20 30 30 30 30 set 0000 0050: 30 30 30 30 0000

Notes  IT administrators can use the Corporate Error Reporting (CER) tool to manage error reports and error messages that are created by the following clients:  The Windows Error Reporting client in Microsoft Windows XP The Windows Error Reporting client in Windows Server 2003 Error-reporting clients that are included in other Microsoft programs</li></ul>

If error-reporting clients are configured to work with CER 2.0, error reports are redirected to a CER shared folder instead of being sent to Microsoft. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/licensing/sa/benefits/cer.mspx

</li> If you are using CER, you do not see event ID 1001.</li></ul>

For more information about event IDs 1000 and 1001, visit the following Microsoft Web site:

http://www.microsoft.com/technet/support/eventserrors.mspx

Additional query words: WER Watson errorbucket unrecoverableapplicationerror user-modefault exceptions

Keywords: kbhotfixserver kbqfe kbinfo kbocabucket kberrmsg kbbug kbfix kbwinserv2003presp1fix kbpubtypekc KB894390

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