Microsoft KB Archive/945385

= A blank Web page is displayed when you start Internet Explorer 7 =

Article ID: 945385

Article Last Modified on 12/4/2007

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APPLIES TO


 * Windows Internet Explorer 7

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Simpler steps are available for beginning to intermediate computer users.

This Microsoft Knowledge Base article contains troubleshooting information for advanced computer users and for support professionals. For self-help steps for beginning-to-intermediate computer users, visit the following Microsoft Web site:

Troubleshoot problems in which Windows Internet Explorer stops responding or crashes

Note This Guided Help content may not be available in all languages.



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista



SYMPTOMS
When you start Windows Internet Explorer 7, your home page does not open. Instead, a blank Web page is displayed.

Additionally, you may receive an error message that resembles the following:

Line 56

Char:2

Error: Element not found

Code: 0

URL:http://runonce.msn.com/runonce2aspx

This problem typically occurs after you install Internet Explorer 7, after you install Windows, or after you reset Internet Explorer settings. This problem may occur only for certain users.



CAUSE
This problem occurs if the Customize Your Settings Web page in Internet Explorer 7 is not loaded correctly or if the Customize Your Settings Web page opens with restricted security settings.



RESOLUTION
To resolve this problem, create and run a Skiprunonce.reg file for each user account that experiences the problem. To do this, follow these steps:  Start a text editor, such as Notepad.  Copy the following information, paste it into the text editor, and then save the file as Skiprunonce.reg: Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

&quot;RunOnceHasShown&quot;=dword:00000001

&quot;RunOnceComplete&quot;=dword:00000001  Exit the text editor. Double-click the Skiprunonce.reg file that you created in step 2.

Now when users run the .reg file, they receive the following message:

Are you sure you want to add the information in path of .reg file to the registry?

If the user clicks Yes, the user receives the following message:

Information in path of .reg file has been successfully entered into the registry.

Notes  In Windows Vista, when non-administrator users try to run SkipRunOnce.reg they are prompted for an administrator password. To run SkipRunOnce.reg for all users at the same time, an administrator can modify [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main] instead of [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] in the SkipRunOnce.reg file.</li></ul>

</li></ol>

Advanced users section
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or to contact support. For information about how to do this, visit the following Microsoft Web site:

http://support.microsoft.com/contactus

Make sure that the RunOnceHasShown and RunOnceComplete registry keys exist and that they are set to a value of 1. To do this, follow these steps: <ol> Click Start, click Run, type regedit, and then click OK.</li> Locate the following registry subkey, and then click it:

 

</li> In the details pane, double-click the RunOnceHasShown registry entry.

Note If the RunOnceHasShown registry entry is not located in the details pane, you must create it. To do this, point to New on the Edit menu, click DWORD Value, and then type RunOnceHasShown in the New Value box.</li> In the Value data box, type 1, and then click OK.</li> In the details pane, double-click the RunOnceComplete registry entry.

Note If the RunOnceComplete registry entry is not located in the details pane, you must create it. To do this, point to New on the Edit menu, click DWORD Value, and then type RunOnceComplete in the New Value box.</li> In the Value data box, type 1, and then click OK.</li> Close Registry Editor.</li></ol>

Keywords: kbtshoot kbprb KB945385

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