Microsoft KB Archive/275451

= OL2000: The Outlook Personal Folders (.pst) Backup Add-in Causes Outlook to Quit on the Japanese Version of Windows Me =

Article ID: 275451

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Windows Millennium Edition

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This article was previously published under Q275451



SYMPTOMS
When you install the Outlook Personal Folders (.pst) Backup add-in on the Japanese version of Windows Millennium (Me), Outlook 2000 quits when you start it.



CAUSE
This problem occurs because the Outlook Personal Folders (.pst) Backup add-in internally uses a memory variable without first initializing it. On most versions of Microsoft Windows, this is not a problem because that memory area is NULL. However, in the Japanese version of Windows Me this value is not NULL. The area of memory that is being referenced has what appears to be a &quot;valid&quot; address. When that &quot;valid&quot; address is used, the Outlook Personal Folders (.pst) Backup add-in program quits.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date       Time    Version      Size    File name     Platform -  07/20/1999 01:46   -           225,280  Pfbackup.msi  Windows 10/31/2000 08:36  -             1,712  Pstbkpkg.sed  Windows 11/01/2000 10:08  -           214,848  Pstbkup2.exe  Windows

After you install the hotfix, the following files will have the listed attributes or later:   Date      Time    Version      Size    File name     Platform -  10/24/2000 03:31  9.0.0.2720   98,378  Outbak.dll    Windows



WORKAROUND
To work around this problem, do not install the Outlook Personal Folders (.pst) Backup add-in on Windows Me.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This problem is confirmed only on the Japanese Edition of Windows Me.

Keywords: kbbug kbfix kbqfe KB275451

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