Microsoft KB Archive/315101

= Cannot Cancel Novell Print Job After You Apply Q299444 SRP =

PSS ID Number: 315101

Article Last Modified on 11/5/2003

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The information in this article applies to:


 * Microsoft Windows NT Workstation 4.0 SP6a

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This article was previously published under Q315101



SYMPTOMS
When you are trying to print from a Windows NT 4.0-based computer to a shared printer on a Novell NetWare print server after you apply the Q299444 security roll-up fix and you try to cancel a print job in the Print Queue window, you may receive the following error message in the status bar:

Error processing command

When this error message occurs, the print job is not deleted.



CAUSE
This problem may occur because of a regression in the Q299444 security roll-up fix.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date       Time   Version        Size    File name --  22-Jan-02  15:50  4.0.1381.7125  63,760  Nwwks.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbbug kbenv kberrmsg kbfix kbnetwork kbprint kbQFE KB315101

Technology: kbWinNT400search kbWinNTsearch kbWinNTW400search kbWinNTW400SP6a kbWinNTWsearch

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