Microsoft KB Archive/321789

= ConfigSafe causes an error message in Windows XP =

Article ID: 321789

Article Last Modified on 8/8/2005

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q321789



SYMPTOMS
When you start your computer that is configured to run the imagine LAN ConfigSafe version 3.7 program, you may receive one of the following error messages:


 * schwizex.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
 * snapshot.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
 * restore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to one of the following:   App name      App version  Module name   Module version  Offset -  schwizex.exe  4.0.18.0     reggmrnt.dll  2.99.17.0       00019f83 snapshot.exe 1.0.1.0      reggmrnt.dll  2.99.17.0       00019f83 restore.exe  1.0.1.0      reggmrnt.dll  2.99.17.0       00019f83



CAUSE
This issue may occur because ConfigSafe versions that are earlier than version 3.08 are not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, obtain and install a patch for this issue. For information about how to do so, please visit either of the following imagine LAN Web sites:

http://www.imaginelan.com/support/updates.html

http://www.imaginelan.com/support/updates/cspatch3720.exe

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB321789

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