Microsoft KB Archive/911888

= Description of the Office 2003 post-Service Pack 2 hotfix package: December 6, 2005 =

Article ID: 911888

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Access 2003
 * Microsoft Office Excel 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office InfoPath 2003
 * Microsoft Office OneNote 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Project Professional 2003
 * Microsoft Office Project Standard 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Visio Professional 2003
 * Microsoft Office Visio Standard 2003
 * Microsoft Office Word 2003

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SUMMARY
Microsoft has released the Microsoft Office 2003 post-Service Pack 2 hotfix package for Microsoft Office 2003.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart your computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



INTRODUCTION
This article describes the Office 2003 issues that are fixed in the hotfix package that is dated December 6, 2005.

Issues that the hotfix package fixes
This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:  An Office 2003 program may unexpectedly quit (crash) when you try to perform one of the following actions:  Open a document Save a document Insert an object into a document

Additionally, you may receive an error message that is similar to the following error message:

Microsoft Office  has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature.

This issue may occur when all the following conditions are true:  The My Documents folder and the Desktop folder have been redirected to a network location. The network share is offline.</li> You use an Office 2003 dialog box that displays a window that contains folders and files.</li></ul> </li> You install Microsoft Office 2003 Service Pack 2 (SP2). When you start an Office 2003 program or you switch to an Office 2003 program by using a method such as pressing ALT+TAB, you receive the following error message:

Microsoft Office

Microsoft Office  can't display Clip Art.

This Feature is not available. To make this feature available, please run Setup again, select Add or Remove Features and change the feature to &quot;Run From My Computer&quot; or &quot;Run From CD/network&quot;.

This issue may occur when the following conditions are true:  Clip Organizer is not installed. For example, Clip Organizer was set to Not Available in the Setup program.</li> The Drawing toolbar is turned on when you start the Office 2003 program.</li></ul> </li></ul>

<div class="moreinformation_section">

Service pack information
This problem was first corrected in Office 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix package:  The optimized version of this hotfix is a post-Office 2003 Service Pack 2 hotfix. To install the hotfix, you must have Office 2003 Service Pack 2 installed. For more information about Office 2003 SP2, click the following article number to view the article in the Microsoft Knowledge Base:

887616 Description of Office 2003 Service Pack 2

</li> The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Service Pack 2 installed or Office 2003 with Service Pack 1 installed. However, we have tested this hotfix more extensively on Office 2003 with Service Pack 2 than we have on Office 2003 with Service Pack 1. If you install this hotfix on a computer that is running Office 2003 with Service Pack 1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.</li></ul>

Restart information
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You do not have to create any registry keys or modify any registry keys to use any hotfixes that this package contains.

Hotfix file information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in coordinated universal time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Download information

Microsoft Windows Installer .msp file information

After the hotfix package is installed, the global version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.

Notes  For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.</li> For more information about the differences between the two .msp files, see the &quot;Strategies for Updating Office 2003 Installations&quot; topic. To see this topic, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx

</li></ul>

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: office2003 office2k3 off2003 off2k3 access2003 access2k3 acc2003 acc2k3 excel2003 excel2k3 xl2003 xl2k3 frontpage2003 frontpage2k3 fp2003 fp2k3 infopath2003 infopath2k3 inf2003 inf2k3 onenote2003 onenote2k3 on2003 on2k3 outlook2003 outlook2k3 ol2003 ol2k3 powerpoint2003 powerpoint2k3 ppt2003 ppt2k3 project2003 project2k3 prj2003 prj2k3 publisher2003 publisher2k3 pub2003 pub2k3 visio2003 visio2k3 vso2003 vso2k3 word2003 word2k3 wd2003 wd2k3

Keywords: kbfix kbqfe kbhotfixrollup kbhotfixserver kboffice2003presp3fix kboffice2003sp3fix KB911888

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