Microsoft KB Archive/235338

= GP Fault in Tapi.dll Starting Embedded Windows Media Player =

Article ID: 235338

Article Last Modified on 10/28/2003

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APPLIES TO


 * Microsoft Windows Media Player 6.0
 * Microsoft Windows Media Player 6.1

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This article was previously published under Q235338



SYMPTOMS
If you start Windows Media Player when it is embedded in a Web page, you may receive a general protection (GP) fault error message in module Tapi.dll.



CAUSE
This behavior can occur if you have a modem physically installed in your computer that has been detected by Windows but does not have installed modem drivers. When Windows Media Player starts, it attempts to make a connection to the modem but cannot. You may also have a modem installed in Windows but not physically installed in the computer.



RESOLUTION
To resolve this issue, install modem drivers for your modem or remove the modem from your configuration.

NOTE: If you have a modem physically installed that you are not currently using, contact your modem manufacturer for instructions on removing the modem from your computer.

To install your modem drivers:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click System.
 * 2) On the Device Manager tab, double-click the Modems branch to expand it, and then double click the modem.
 * 3) Click the Driver tab, click Update Driver, and then follow the instructions on the screen for updating the modem driver.

To remove a modem from Windows if you do not have a modem physically installed:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Modems.
 * 2) On the General tab, click the installed modem, click Remove, and then click Close.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows Media Services version 4.0.

Additional query words: netshow wms

Keywords: kberrmsg kbprb kbpending KB235338

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