Microsoft KB Archive/899340

= Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 6, 2005 =

Article ID: 899340

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Outlook 2003

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SUMMARY
Microsoft has released the Outlook 2003 post-Service Pack 2 hotfix package for Microsoft Office Outlook 2003.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart your computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



INTRODUCTION
This article describes the Microsoft Office Outlook 2003 issues that are fixed in the hotfix package that is dated December 6, 2005.

Issues that the hotfix package fixes
This hotfix package fixes the following issues.  

905303 Items are not sorted as expected when you are using a third-party mailbox store in Outlook 2003

 

905872 You cannot use an IMAP client to limit the file size of the e-mail messages that you want to download in Outlook 2003

 

907651 When you try to add lots of .pst files to your e-mail profile in Outlook 2003, some of the .pst files may not be added

 

910374 You receive error messages when you send an e-mail message to a distribution list or when you try to update a distribution list in Outlook 2003



This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:  When you try to open a custom MAPI form in Outlook 2003, the form does not open. Additionally, you receive the following error message:

The custom form could not be opened. Outlook will use an Outlook form instead. A required action was not successful due to an unspecified error.

 When you run a custom messaging client program that calls the ResolveMessageClass MAPI function programmatically, you receive the following error message:

Could not find handler for message class

Code: MAPI_E_NOT_FOUND == 0x8004010F

This issue may occur if the Frmcache.dat file is missing or if the Frmcache.dat file has been deleted.

</li> Consider the following scenario. You configure the Deliver new e-mail to the following location option so that new e-mail messages are delivered to an Outlook 2003 Personal Folders file (.pst). Then, you start Outlook 2003 by using the /CleanReminders command-line switch. In this scenario, reminders may not open. And, you receive the following error message:

Can not start the reminder service. Unable to show reminder.

Additionally, the following message is logged in the Application log:

Outlook Warning event 25:

Can not start the reminder service. Unable to show reminder.

</li> Consider the following scenario. You are using a computer that is running Microsoft Windows Server 2003. This computer has 4 gigabytes (GB) or more of RAM. You enable the Physical Address Extension command-line switch (/pae) in the Boot.ini file on this computer. Then, you start Outlook 2003 by using a profile that delivers new e-mail messages to a .pst file. In this scenario, Outlook quits unexpectedly. Additionally, you receive the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature: </li> Consider the following scenario. You open an e-mail message that installs a custom IPM.NOTE form in Outlook 2003. Then, you run Outlook 2003 in Cached Exchange Mode when the computer is not connected to the network. Then, you reopen the e-mail message. In this scenario, the message is displayed using the default IPM.NOTE form. The custom IPM.NOTE form has been deleted from the computer.

</li> You are using the Folder Assistant feature to add a rule. If you click Advanced, you cannot add the criteria for the rule. If you close the Advanced dialog box and then click Advanced again, the Advanced dialog box is not displayed. And, you receive the following error message:

The Advanced dialog box could not be displayed. There is not enough memory or system resources. Close some windows, and then try again.

Additionally, Outlook 2003 may quit unexpectedly. And, you may receive the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature: </li> When you try to synchronize your mailbox in Outlook 2003, only the Inbox is synchronized. The other folders that you have filtered for synchronization are not synchronized.

</li> If you start Outlook 2003 when you are using an Internet Message Access Protocol (IMAP) e-mail account, you may be prompted for your user name and for your password in two separate logon dialog boxes.

</li> When you run Outlook 2003 in Cached Exchange Mode, an automatic read receipt is not sent when you receive an e-mail message for which a read receipt has been requested. This issue may occur after you apply the hotfix that is described in the following article in the Microsoft Knowledge Base:

839647 Description of the Outlook 2003 post-Service Pack 1 hotfix package: September 9, 2004

</li> When you work in Cached Exchange Mode in Outlook 2003, a newly added Microsoft Exchange Server offline address book (OAB) may not be listed in the Address Book dialog box.

</li> When you add a telephone number to a contact in Outlook 2003, the area code or the city code is added to the telephone number that appears in the Local number box in the Check Phone Number dialog box. Additionally, the City/Area code box is blank. This problem may occur if the following conditions are true:  In the Check Phone Number dialog box for the Outlook contact, you click Belgium in the Country/Region code box.</li> In Microsoft Windows XP, you click Belgium in the Country Region box when you configure dialing rules.</li></ul> </li> Outlook 2003 may take longer than expected to complete a task. For example, when you open the Calendar, the Calendar may take longer than expected to open. If you view the Outlook.exe and Services.exe processes in Task Manager, the processes may consume 100 percent of the processor time.

This issue may occur after you install Office 2003 Service Pack 2.

For more information about Office 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

887616 Description of Office 2003 Service Pack 2

</li></ul>

<div class="moreinformation_section">

Service pack information
This problem was first corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix package:  The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 2 hotfix. To install the hotfix, you must have Office 2003 Service Pack 2 installed. For more information about Office 2003 SP2, click the following article number to view the article in the Microsoft Knowledge Base:

887616 Description of Office 2003 Service Pack 2

</li> <li>The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Service Pack 2 installed or Office 2003 with Service Pack 1 installed. However, we have tested this hotfix more extensively on Office 2003 with Service Pack 2 than we have on Office 2003 with Service Pack 1. If you install this hotfix on a computer that is running Office 2003 with Service Pack 1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.</li></ul>

Restart information
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You must create a registry key or modify a registry key to use one of the hotfixes that this package contains. For more information about the registry key, click the following article numbers to view the articles in the Microsoft Knowledge Base:

905872 You cannot use an IMAP client to limit the file size of the e-mail messages that you want to download in Outlook 2003

907651 When you try to add lots of .pst files to your e-mail profile in Outlook 2003, some of the .pst files may not be added

Hotfix file information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

This hotfix is available in the following languages:
 * Brazilian Portuguese
 * Chinese Standard
 * Chinese Traditional
 * French
 * German
 * Greek
 * Italian
 * Japanese
 * Korean
 * Spanish

To obtain the file information for the hotfix in these languages, see the translated version of this article in the Microsoft Knowledge Base. Some translated versions of this article may not be immediately available.

The English version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Microsoft Windows Installer .msp file information

After the hotfix package is installed, the English version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.

Additional notes: <ul> <li>For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.</li> <li>For more information about the differences between the two .msp files, see the &quot;Strategies for Updating Office 2003 Installations&quot; topic. To see this topic, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx

</li></ul>

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: outlook2003 outlook2k3 ol2003 ol2k3

Keywords: kbbug kbfix kbqfe kbhotfixrollup kbexpertiseinter kbhotfixserver kboffice2003presp3fix kboffice2003sp3fix KB899340

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