Microsoft KB Archive/176846

= Encarta Encyclopedia Does Not Recognize the Second CD-ROM =

Article ID: 176846

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 97 Standard Edition
 * Microsoft Encarta Encyclopedia 97 Deluxe Edition
 * Microsoft Encarta Encyclopedia 98 Standard Edition

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This article was previously published under Q176846



SYMPTOMS
While you are using Microsoft Encarta Encyclopedia for Windows, Encarta Encyclopedia may prompt you to insert the second CD-ROM. When you insert the second CD-ROM and click OK, Encarta Encyclopedia may continue to prompt you to insert the second CD-ROM.



CAUSE
This behavior can occur if you are using a real-mode CD-ROM driver. Many real-mode CD-ROM drivers are unable to automatically detect when you insert a different CD-ROM.



RESOLUTION
To resolve this issue, contact your hardware manufacturer to inquire about obtaining a 32-bit (protected-mode) driver for your CD-ROM drive.

Additional query words: 1997 98 multi media multimedia multi-media mmtitles kbimu mm

Keywords: kbenv kbfaq kbhardware kbmm kbprb KB176846

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