Microsoft KB Archive/321405

= Dungeon Siege: &quot;Has Encountered a Problem and Needs to Close&quot; Error Message When You Try to Start the Game =

Article ID: 321405

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Dungeon Siege
 * Microsoft Dungeon Siege: Legends of Aranna

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This article was previously published under Q321405



SYMPTOMS
When you try to start Dungeon Siege, the opening movie appears, but the Startup menu does not appear. Instead, you receive an error message that is similar to the following:

Dungeon Siege has encountered a problem and needs to close. We are sorry for the inconvenience.

When you click click here, you receive error message details that are similar to the following:

Error Signature

AppName: dungeonsiege.exe AppVer: 0.2.3.801 ModName: d3dim700.dll

ModVer: 4.8.1.881 Offset: 0001c5cf



CAUSE
This behavior may occur if your video adapter driver is corrupted or incompatible with Dungeon Siege.

This issue is known to occur with some NVidia video drivers.



RESOLUTION
To resolve this issue, download the latest driver for your video adapter. Contact your video adapter manufacturer for information about updated drivers.

