Microsoft KB Archive/199042

= Calendar Connector fails with MAPI error 80004005 =

Article ID: 199042

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2007 Enterprise Edition
 * Microsoft Exchange Server 2007 Standard Edition

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This article was previously published under Q199042





SYMPTOMS
The Microsoft Exchange Calendar Connector may fail to start on an Exchange Server computer that has a local replica of the Free/Busy public folder.

The following event ID messages may be logged in the application event log.

Event Type:Error

Event Source: MSExchangeCalCon

Event Category:Connection

Event ID:5005

Date:12/11/2000

Time:1:10:14 PM

User:N/A

Computer:EXCHANGE-GV

Description: The Calendar Connector could not connect to the Public Information Store due to MAPI error 80004005 and is shutting down. Ensure that the information Store service is running and the calendar connector service is configured to use the Exchange Services Account and Password in Services Control Manager before restarting the Calendar Connector.

Event Type:Error

Event Source: MSExchangeCalCon

Event Category:Connection

Event ID:5006

Date:12/11/2000

Time:1:10:14 PM

User:N/A

Computer:EXCHANGE-GV

Description: The Calendar Connector is shutting down due to an unrecoverable error.



CAUSE
These symptoms appear when the public information store is deleted or moved to another Exchange Server computer.



RESOLUTION
Although MAPI mail clients can be re-directed to a public information store (Pub.edb), the Exchange Calendar Connector explicitly requires access to the local Exchange Server computer's public information store to complete its initialization routines.

The Exchange Server administrator must change a configuration setting on the server to force the calendar connector to stay focused on the local public information store. This can be done by following these steps:
 * 1) Start the Microsoft Exchange Server Administrator program.
 * 2) Go to the current server object and expand the properties to reveal the Private Information Store and Public Information Store objects.

NOTE: If you do not see the Public Information Store object, it has not yet been added to the Exchange Server. Ensure that this is done before you continue.
 * 1) Click to select the Private Information Store, click File menu, and then click Properties to open its properties.
 * 2) Click the General tab, and look for the public folder server setting near the bottom of the dialog box.
 * 3) Change the server name to now point to itself rather than to a remote server.

This causes all MAPI clients to access the local replica for F/B information rather than using another server. This also enables the Calendar Connector to successfully sign on to the public information store locally.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: error, mapi event id 5005 5006 XFOR

Keywords: kbbug kbpending KB199042

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