Microsoft KB Archive/930067

= You have a Zune Pass subscription, and you receive the following error message: &quot;Can't use your Zune Pass with this computer because you have three other computers already using it&quot; =

Article ID: 930067

Article Last Modified on 11/16/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune Live
 * Zune software

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SYMPTOMS
Consider the following scenario. You have a Zune Pass subscription. You try to download or stream content to a computer. In this scenario, you receive the following error message:

Can't use your Zune Pass with this computer because you have three other computers already using it. To update the computers for this account, click your Zune tag and select Computers and devices.



CAUSE
This behavior occurs when you have already downloaded or streamed content to three computers and then try to download or stream content to a fourth computer.

Note According to the usage rules for Zune Pass subscription content, you can stream or download content to a maximum of three authorized computers.



THINGS TO TRY
 Manage your computers through the Zune software:  Open the Zune software. If you are not signed in, click Sign In, and then log in by using your Windows Live ID. Click Settings, and then click Account. Click Computers and Devices. Verify that three computers are associated with your Zune Pass. To remove a computer from this list, click Remove next to the computer of your choice, click Apply, and then click OK.

You can now associate a new computer with your Zune Pass.</li></ol>

Note You can only remove one computer every 30 days.</li> If you cannot resolve the issue or if you want to remove more than one computer, contact Zune Support to request that an agent reset the computers that are associated with your Zune Pass subscription.</li></ol>

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MORE INFORMATION
To learn more about Zune Pass subscription content or usage rules, review the Terms of Service (TOS) Agreement. To view the TOS Agreement, visit the following Zune Web site:

http://www.zune.net/en-us/legal/tosPage.htm

Keywords: kbzunehardware kbzunedrm kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB930067

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