Microsoft KB Archive/839958

= MOM alerts remain in the &quot;201: Ticket in Tivoli TEC server&quot; state =

Article ID: 839958

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
When you are using the Microsoft Operations Manager (MOM) Connector Framework (MCF) together with any product connector, including the MOM-to-Tivoli TEC product connector service in the MOM Resource Kit, sometimes an invalid XML character causes the product connector to stop processing MOM alerts.

When this issue affects the MCF Web service, the MCF Web service does not work, and product connectors that depend on the MCF cannot forward new alerts from MOM. The alerts remain in the &quot;Ticket In &quot; resolution state.

When this issue occurs, the MFC logs an exception error that is similar to the following in the application event log: System.InvalidOperationException: There is an error in XML document (20, 848). ---> System.Xml.XmlException: '_', hexadecimal value 0x01, is an invalid character. Line 23, position 64.



RESOLUTION
After you apply the following hotfix and restart the World Wide Web Publishing Service (W3SVC), the MCF removes invalid XML characters from the data that is being transferred to the product connector.

Update information
The following file is available for download from the Microsoft Download Center:

Download the 839958 package now.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version  Size     File name -  05-May-2004  07:36  1.0.0.0  510,144  Q839958.exe 12-Apr-2004 14:26           790,016  Mcf.msp 13-Apr-2004 11:46               104  Setup.bat



MORE INFORMATION
You must apply this hotfix to every MOM DCAM that has had the Microsoft Operations Manager version 1.0 Service Pack 1 (SP1) Connector Feature Pack applied to it. This includes every computer that hosts a Microsoft Operations Manager Consolidator (CAM) and that has the MOM Connector Framework installed through the MOM Connector Feature Pack.

Note DCAM is an acronym for Data Access Server, Consolidator and Agent Manager components on one computer.

After you apply this hotfix, you must restart the W3SVC. You must also restart each connector.

To apply this hotfix, you must first copy the Q839958.exe file either to a local folder or to an accessible network shared folder and then run Q839958.exe locally on each applicable computer that meets the predefined criteria.

You can run Q839958.exe either through Microsoft Windows Explorer or at a command prompt.

After you have extracted the hotfix, run the Setup.bat file in the same directory as the MCF.msp file to install the hotfix on the destination computer that is running the MOMConnectorFramework.dll file.

This hotfix affects the following installed file:

MOMConnectorFramework.dll

This file is located in the global assembly cache.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbbug kbqfe KB839958

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