Microsoft KB Archive/837406

= An access violation in the Windows 2000 Cluster service does not generate a Dr. Watson log file =

Article ID: 837406

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
When an access violation occurs in the Cluster service (ClusSvc.exe) that runs under Microsoft Windows 2000, the Cluster service does not generate either a Dr. Watson log file (Drwtsn32.log) or a call stack in the cluster log file.



CAUSE
This problem occurs because the Windows 2000 Cluster service cannot generate a dump file for a Dr. Watson log. Therefore, the Cluster service tries (unsuccessfully) to write a call stack in the cluster log file instead of generating a user dump.



Hotfix information
This hotfix enables the Cluster service to create a call stack in the cluster log file.A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  26-Mar-2004  00:11  5.0.2195.6824      55,568  Clusapi.dll 21-Sep-2003 01:17  5.0.2195.6824      67,760  Clusnet.sys 26-Mar-2004 00:03  5.0.2195.6825     683,280  Clussvc.exe 26-Mar-2004 00:11  5.0.2195.6824      99,600  Netman.dll 26-Mar-2004 00:11  5.0.2195.6899     474,896  Netshell.dll 26-Mar-2004 00:03  5.0.2195.6825      54,544  Resrcmon.exe 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll



WORKAROUND
To work around this problem, you must enable a debugger for the Cluster service. For additional information about using a debugger with Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

170738 Debugging a Windows NT service



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Win2k Win2000 AV

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB837406

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