Microsoft KB Archive/237912

= Outlook 2000 stops responding when using the Quick Find feature =

Article ID: 237912

Article Last Modified on 8/11/2004

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q237912



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When using Quick Find on the toolbar or Find a Contact on the Advanced toolbar to find a contact, Outlook may stop responding, or you may receive one of the following error messages:

An application error has occurred. Access violation 0xc0000005

- or -

OUTLOOK caused an invalid page fault in module MSO9.DLL at 015f:308c9dab

-or-

OUTLOOK.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.

NOTE: The hex address might be different in the error message received by the user.



CAUSE
You may have a damaged QuickFindMRU registry key.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 How to obtain and install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, remove the QuickFindMRU registry key, and then restart Outlook.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.



MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

The information in this key is written as hexadecimal values and is not editable. To fix the problem, follow these steps:  Close all open programs. On the Start menu, click Run, and type regedit in the Open box. Navigate to the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Contact\QuickFindMRU

 Click to select the key, and on the Edit menu, click Delete. When you receive the Confirm Key Delete prompt, click Yes. Quit the Registry Editor, and start Outlook.</li></ol>

When you restart Outlook, the key is recreated. Your previous Quick Find list is removed and will be rebuilt.

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