Microsoft KB Archive/238735

= STOP 0x7F When Using Filter Drivers =

Article ID: 238735

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Workstation 3.51

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This article was previously published under Q238735



SYMPTOMS
When you run Windows NT using one or more filter drivers (such as virus scanners or quota software), the system may fail with a STOP code 0x7F (UNEXPECTED_KERNEL_MODE_TRAP) and the first parameter of 8 (Double Fault).



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 3.51.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB238735

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