Microsoft KB Archive/148710

= XCLN: Appears to Hang on Start w/ Profile Dialog Open =

Article ID: 148710

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 4.0

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This article was previously published under Q148710



SYMPTOMS
If the Profiles dialog box is open when the Microsoft Exchange client is started, the client will appear to hang with the opening screen.

NOTE: You will not receive an error message.



CAUSE
This is by design.

Messaging Application Programming Interface (MAPI) has a mutex on the provider property sheet and will not let go until the Properties dialog box is closed.



RESOLUTION
Close the Profiles dialog box, and you can run the Microsoft Exchange client.

Additional query words: hang properties exchange

Keywords: kbusage KB148710

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