Microsoft KB Archive/125379

= 1995 Windows Encarta: Media Gallery Truncates Drop-Down Menu =

Article ID: 125379

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows 3.1 Standard Edition
 * Microsoft Encarta Encyclopedia 95 for Macintosh
 * Microsoft Windows 3.11 Standard Edition

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This article was previously published under Q125379



SYMPTOMS
When the installed video driver is set to 640x480 resolution (without regard to number of colors), the Media Gallery shifts the enlarged image on the screen upwards and the drop-down menu does not appear. You will not be able choose Close with the mouse.

NOTE: This problem does not occur in Windows 95.



RESOLUTION
To close the enlarged screen:
 * Press the ESC key.

-or-
 * Press and hold down the ALT key, and press the F4 key one time, and then release all keys.



STATUS
Microsoft has confirmed this to be a problem in the Encarta 1995 edition for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
Additional query words: 1995 3.x 3.1 msn_encarta '95 multi media multimedia multi-media child mmtitles 95

Keywords: KB125379

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