Microsoft KB Archive/165864

= OL97: Removing Outlook Removes New Form Option from Exchange =

Article ID: 165864

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q165864



SYMPTOMS
If you remove Microsoft Outlook 97 to revert to the using Microsoft Exchange 4.0 client, the remaining Exchange client will no longer hav e the New Form command on its Compose menu.



CAUSE
Removing Outlook removes some Windows Registry entries necessary to the full operation of the Exchange client.



RESOLUTION
After removing Outlook, you should reinstall the Exchange client to assure a fully functional program.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug kberrmsg KB165864

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