Microsoft KB Archive/191082

Money: Program Hangs When Creating Account Transactions Report

PSS ID Number: Q191082 Article last modified on 08-15-1998

WINDOWS:98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 == Microsoft Money 98 == 

= SYMPTOMS =

When you attempt to create an Account Transactions Report or edit an existing Loan Payment transaction, the program stops responding or you receive one of the following error messages:

This operation cannot be performed.

-or-

This program has performed an illegal operation and will be shut down.

In the latter case when you click on Details you receive the following message:

Msmoney caused an exception 03H in module Mnyob99d.dll.

= CAUSE =

This is caused by the principal portion of a loan payment not being listed first in the split window of the loan payment transaction.

= RESOLUTION =

To resolve this issue there are two suggested workarounds.

Return to the previous version of Money and manually edit the loan payments so that the category of Principal is listed first in the split window. Then convert the file to the new version of Money.

-or-

Within the current version of Money delete the loan payment transactions and the loan account, then recreate the loan and its payments.

= MORE INFORMATION =

NOTE: Before proceeding with the following steps it is recommended that you back up your Money data file.

Steps to manually edit a loan payment in Money 97, version 5.0 and Money for Windows 95 version 4.0: ————————————————————————


 * 1) In the Account Manager, double-click the icon for the desired loan account, this will open the Account Register.
 * 2) Click the first loan payment recorded in the register.
 * 3) Click Edit on the transaction entry form at the bottom of the register.
 * 4) Click Split on the transaction entry form. This will open the split window for the Loan Payment. This information needs to be edited so that the Loan Principal appears on the first line.
 * 5) Write down everything that appears in the Category, Description and Amount columns for the item that appears on the first line of the split window.
 * 6) Once this is information is written down, Find the line with the loan principal information in it. Using this line as a reference, enter this information in the first line of the split window.
 * 7) Once the loan principal information is entered in first line of the split window. Replace the line that you were using as your reference with the information that you wrote down on paper.
 * 8) When you have finished entering the items in the proper order, verify that the Unassigned amount listed at the bottom of the Loan Payment window is zero. Click Done.
 * 9) Repeat steps 2-8 above for each remaining loan payment in the register.

Steps to Delete Existing Loan Payment Transactions
  Click Accounts on the navigation bar.   Click the down arrow that appears next to Accounts on the navigation bar. Then click on the account that contains the loan payment transactions.   In the Account Register, click on one of the loan payment transactions, then using the right mouse button, click on the transaction, then click Delete on the shortcut menu that appears.   Click Yes when you are prompted with: Do you want to delete this transaction?   Repeat steps 2 and 3 for all remaining loan payment transactions. </li></ol>

To Delete an Existing Loan Account

 * 1) Click Accounts on the navigation bar.
 * 2) Click on the account you want to delete.
 * 3) Click Delete Account at the bottom of the screen.

To Create a New Loan Account
NOTE: It is recommended that you have your loan documents handy for the following steps.


 * 1) Click Accounts on the navigation bar.
 * 2) Click New Account at the bottom of the screen.
 * 3) This will launch the New Account wizard.
 * 4) Type the name of the Bank or Financial Institution in the field provided or select it from the list and then click Next.
 * 5) When asked, “What kind of account would you like to set up at .” click Loan and then click Next.
 * 6) Continue through the wizard entering in all the appropriate information.
 * 7) When you have completed the wizard click Finished.

Additional query words: w_money 6.0 7.0 hang hung crash convert upgrade hat reports ====================================================================== Version : WINDOWS:98,99 Platform : WINDOWS Issue type : kbbug ============================================================================= Copyright Microsoft Corporation 1998.