Microsoft KB Archive/815196

= OFFXP: Labels in Pasted Excel Chart Object Are Distorted, Unreadable, or Incomplete =

Article ID: 815196

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office XP Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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SYMPTOMS
When you paste an Excel 2002 chart into a document, the chart X-axis labels may be distorted, unreadable, or incomplete.



CAUSE
This problem may occur if both of the following conditions are true:
 * The font size of the chart labels is less than 8 points.

-and-
 * The chart labels are rotated.

When the size of the chart labels is less than 8 points, a bitmap representation of the label is created. In Excel 2002, this bitmap representation may be distorted, unreadable, or incomplete.

Note There is some unavoidable distortion in Microsoft Office 2000 programs. However, the distortion in the Office XP programs listed at the beginning of this article is much greater.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Size        File name 21-Feb-2003 17:53:29   2,410,372  EXCELop.msp (Client Patch) 21-Feb-2003 16:47:08  15,012,228  Excelff.msp (Full File Patch) After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table:   Date         Time      Version       Size        File name --  20-Feb-2003  17:20:16  10.0.5018.0   9,181,768   Excel.exe This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB815196

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