Microsoft KB Archive/158544

= IBM Multiprotocol SDLC Adapter Not Work on HP Vectra XU 6/15 =

Article ID: 158544

Article Last Modified on 3/23/2004

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APPLIES TO


 * Microsoft SNA Server 2.0, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 2.1, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 3.0, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 2.11 Service Pack 1, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 3.0 Service Pack 4, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q158544



SYMPTOMS
Notes:
 * The information in this article has been tested by Microsoft running Microsoft Windows NT Server version 4.0. This has not been confirmed by Hewlett-Packard; however, they did conclude that the IBM MPA/A is not listed as a supported or tested device on their Vectra series computers.
 * The following assumes you have disabled SERIAL.SYS, parallel ports, and any COM ports that use interrupts that could cause conflicts when you use this card.

After you configure an IBM Multiprotocol SDLC Adapter on a Hewlett-Packard Vectra XU 6/150 computer, the connection status may remain in an inactive state after you try to activate the service.



CAUSE


RESOLUTION
Use a different SDLC card. Supported adapters can be found in the SNA Server Companion Product Catalog and in Isvcatal.doc in the \Collatrl\General directory on the SNA Server compact disc.

The IBM and Hewlett-Packard products discussed here are manufactured by IBM and Hewlett-Packard Corporation respectably, vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products performance or reliability.



MORE INFORMATION
If you run a DLC trace (linkmsg.trc), you will see an open link response (rsp) error 000A. This is a fatal LLC hardware error that is also reported in the application log of the event viewer. |0000007e.00000089 DLC   -- 13:31:17.22 <.....z.(......n.>
 * 0000007e.00000089 DLC   03020100->01000000 OPEN  LINK REQUEST
 * 0000007e.00000089 DLC
 * 0000007e.00000089 DLC    Header  at address 01114E0C, 2 elements
 * 0000007e.00000089 DLC   0110B008 007A0028 05000000 01009500
 * 0000007e.00000089 DLC
 * 0000007e.00000089 DLC    Element at address 0160FD90, start 1, end 92

SDLC2 > .....A..u0..> <.Y...Y...Y...Y..>  <................> <............   >
 * 0000007e.00000089 DLC   534E4153 45525652 20205344 4C433220      13:31:17.23 <.....z........n.>
 * 0000007e.00000089 DLC   01                                      <.
 * 0000007e.00000089 DLC   --
 * 0000007e.00000089 DLC   01160100->03020100 OPEN  LINK RSP ERROR
 * 0000007e.00000089 DLC                      Err:000A
 * 0000007e.00000089 DLC
 * 0000007e.00000089 DLC    Header  at address 01114E0C, 2 elements
 * 0000007e.00000089 DLC   0310B008 007A000A 00020000 01009500
 * 0000007e.00000089 DLC
 * 0000007e.00000089 DLC    Element at address 0160FD90, start 1, end 92

SNASER> .....A..u0..> <.Y...Y...Y...Y..>  <................> <............   >
 * 0000007e.00000089 DLC   53444C43 32202020 2020534E 41534552      The following errors will be logged in the Event Viewer.
 * 0000007e.00000089 DLC   01                                      <.

SYSTEM LOG
Event 1: Source: IBMSYNC

An error occurred while setting up the default link characteristics.

APPLICATION LOG
Event 169:

Failed to Open device driver \Device\MPCA_1. Windows NT rc = c000003e EXPLANATION: An error occurred during an attempt to open the SDLC device driver. The return code from the OpenFile call is shown.

Event 199:

Secondary return code = 0

Event 170:

Initialization failed for link service, used by connection EXPLANATION: The SDLC link service could not be initialized. A previous message gives the reason for failure.

Event id 77:

Connection failed to activate due to failure at link service. Error Code = 000A

Additional query words: link service prodsna

Keywords: kbsetup kb3rdparty KB158544

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