Microsoft KB Archive/148782

= Microsoft Knowledge Base =

Aptiva Guide Causes "Modem Is Busy or Cannot Be Found"
Last reviewed: July 18, 1997

Article ID: Q148782

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you are using a computer with the Aptiva Guide program in the Startup folder, you may receive the following error message when you attempt to connect to MSN, The Microsoft Network:

Modem is busy or cannot be found.

CAUSE
The Aptiva Guide program has partial control of the modem, monitoring it for incoming voice messages.

RESOLUTION
Remove the Aptiva Guide program from the Startup folder and then restart the computer. To do so, follow these steps:


 * 1) Right-click Start, and then click Open on the menu that appears.
 * 2) Double-click the Programs folder.
 * 3) Double-click the StartUp folder.
 * 4) Drag the Aptiva Guide icon from the StartUp window to the desktop.
 * 5) Close all open windows, and then restart the computer.