Microsoft KB Archive/259944

= &quot;Check Username/Password. Try Again&quot; Error Message Synchronizing AvantGo =

Article ID: 259944

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft ActiveSync 3.6
 * Microsoft ActiveSync 3.1
 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft Pocket PC 2002 Phone Edition Software

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This article was previously published under Q259944



SYMPTOMS
When you attempt to synchronize the Mobile Link (AvantGo channel) item on your Pocket PC, you may receive the following error message on your desktop computer:

Check username/password. Try again.

When this occurs, the following status message appears in the Details section of the Microsoft ActiveSync dialog box after synchronization is finished:

1 unresolved item

Also, you see a Mobile Link dialog box that prompts you to check your user name and password when you click Resolve items. But the status for the mobile link remains as &quot;1 unresolved item&quot; when you click OK.



CAUSE
The AvantGo account user name that is listed in the server profile is invalid. When the AvantGo server attempts to authenticate the invalid user name, the error message is displayed. The user name and password are cached by the AvantGo client.



RESOLUTION
Verify that the correct user name is listed in the AvantGo server profile on the desktop computer:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Mobile Link.
 * 2) On the Servers tab, make sure that the device profile that is selected matches the partnership for the Windows CE-based device that you are synchronizing.
 * 3) Click your AvantGo server profile, and then click Properties.
 * 4) Make sure that the correct user name is listed in the Your Account section.
 * 5) Click OK, and then click Close.

Keywords: kberrmsg kbenv kbprb KB259944

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