Microsoft KB Archive/303027

= Age of Empires II: Computer Stops Responding When Loading the Age of Kings =

Article ID: 303027

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Age of Empires II: The Age of Kings
 * Microsoft Age of Empires II: The Conquerors Expansion
 * Microsoft Age of Empires II Gold Edition

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This article was previously published under Q303027



SYMPTOMS
When you attempt to start Microsoft Age of Empires II THE AGE OF KINGS, Microsoft Windows may stop responding (hang) when the Age of Empires II THE AGE OF KINGS Loading screen appears.

As a result, you cannot start Age of Empires II.



CAUSE
This behavior can occur if Direct Memory Access (DMA) is enabled for your computer's CD-ROM or DVD-ROM drive.

Note This issue can also occur if an Ultra DMA Integrated Drive Electronics (IDE) device is connected to the same IDE controller as a non-Ultra DMA IDE device.



RESOLUTION
To resolve this issue, disable DMA for your computer's CD-ROM or DVD-ROM drive. To do this, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click System.
 * 3) In the System Properties dialog box, click the View devices by type option on the Device Manager tab.
 * 4) Expand CDROM, click the CD-ROM or DVD-ROM drive that you want, and then click Properties.
 * 5) In the   Properties dialog box, click to clear the DMA check box on the Settings tab, click OK, and then click Close.
 * 6) Click Yes to restart the computer.



MORE INFORMATION
For additional information about how to troubleshoot CD-ROM or DVD-ROM drive issues, click the following article number to view the article in the Microsoft Knowledge Base:

218617 How to Troubleshoot CD-ROM Read Errors

Additional query words: msgame performance

Keywords: kbconfig kbprb KB303027

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