Microsoft KB Archive/907010

= FIX: Error message when you print a report in SQL Server 2000 Reporting Services: &quot;An error occurred during printing (0x80004005)&quot; =

Article ID: 907010

Article Last Modified on 9/22/2006

-

APPLIES TO


 * Microsoft SQL Server 2000 Reporting Services

-



Bug #: 402514 (SQLBUDT)

Bug #: 393719 (SQLBUDT)



Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.



SUMMARY
This article describes the following about this hotfix release:
 * The issues that are fixed by the hotfix package
 * The prerequisites for installing the hotfix package
 * Whether you must restart the computer after you install the hotfix package
 * Whether the hotfix package is replaced by any other hotfix package
 * Whether you must make any registry changes
 * The files that are contained in the hotfix package



SYMPTOMS
When you print a report that is generated by Microsoft SQL Server 2000 Reporting Services, you receive the following error message:

An error occurred during printing. (0x80004005)

This problem may occur if the following conditions are true:
 * On a client computer, you print the report in Report Manager.
 * On the client computer, the Standards and formats setting is set to English (United States).
 * You customize the Standards and formats setting to use a character other than a period for the decimal symbol.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SQL Server 2000 Reporting Services service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
 SQL Server 2000 Reporting Services Service Pack 2

For more information about how to obtain SQL Server 2000 Reporting Services Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

842440 How to obtain the latest service pack for SQL Server 2000 Reporting Services



Restart information
You do not have to restart the computer after you apply this hotfix.

Registry information
You do not have to change the registry after you apply this hotfix.

Hotfix file information
This hotfix contains only the files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

SQL Server 2000 Reporting Services, 32-bit version
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
You may receive the error message that is mentioned in the &quot;Symptoms&quot; section whenever the report server replies with an error. This problem is not the only reason that you may receive this error message. We recommend that you turn on client print logging and that you determine the cause of the problem by examining the log file. Additionally, you can examine the report server log files to isolate the problem.

To turn on client print logging, create the following registry subkey:

Under this registry subkey, create the LogRSClientPrintInfo DWORD-type registry entry. Then, set the DWORD value to 1.

For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

822499 New naming schema for Microsoft SQL Server software update packages

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbsqlserv2000reportservpresp3fix kbexpertiseadvanced kbqfe kbfix KB907010

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.