Microsoft KB Archive/134381

= PC Gen: DIRSYNC.DOC from Mail 3.5 Does Not Print =

Article ID: 134381

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Mail for PC Networks 3.5

-



This article was previously published under Q134381



SYMPTOMS
When you try to print the DIRSYNC.DOC file, included on the Mail Utilities disk in version 3.5 of Microsoft Mail for PC Networks, the file may not print from Microsoft Word version 6.0 or later for Windows.



CAUSE
The DIRSYNC.DOC file, located in the DIRSYNC directory on the Mail Utilities disk, is formatted using the A4 page layout. When you try to print the document, the printer will prompt you to insert A4 paper, and it will not print until this is done. However, this paper size is currently not used by default in the United States.



RESOLUTION
To be able to print the DIRSYNC.DOC, open the document in Microsoft Word for Windows and position the cursor anywhere in the document body (not the header), from the File menu, choose Page Setup. Then select the Paper Size tab.

In the Paper Size option, select Letter 8.5 x 11 inch. The DIRSYNC.DOC should now print using normal 8.5 x 11-inch paper.

NOTE: According to the DIRSYNC.DOC, the total number of pages in the document is 32. This is incorrect. The number of pages, when printed using the Normal 8.5 x 11 Letter format, is 54 pages long.

Additional query words: 3.50

Keywords: KB134381

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.