Microsoft KB Archive/867780

= A USB scanner device may not capture a picture correctly in Windows XP =

Article ID: 867780

Article Last Modified on 8/29/2007

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

-





SYMPTOMS
When you try to capture a picture on a universal serial bus (USB) scanner device that is plugged into a Microsoft Windows XP-based computer, the picture may not be captured correctly.



CAUSE
This problem may occur if the Usbport.sys driver submits USB request blocks (URBs) to the scanner out of sequence.



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version           Size  File name ---  25-Jun-2004  21:52  5.1.2600.1515    5,632  Hccoin.dll 11-Apr-2004 03:22  5.1.2600.1515   30,464  Usbccgp.sys 11-Apr-2004 03:21  5.1.2600.1515   25,216  Usbehci.sys 11-Apr-2004 03:21  5.1.2600.1515   53,120  Usbhub.sys 11-Apr-2004 03:21  5.1.2600.1515   16,000  Usbohci.sys 25-Jun-2004 20:48  5.1.2600.1546  139,136  Usbport.sys 11-Apr-2004 03:21  5.1.2600.1515   19,328  Usbuhci.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB867780

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.