Microsoft KB Archive/909288

= The program does not update the ModifiedBy field after you assign a Customer Service case in Microsoft CRM 1.2 =

Article ID: 909288

Article Last Modified on 9/8/2006

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APPLIES TO


 * Microsoft Business Solutions CRM Customer Service, when used with:
 * Microsoft CRM 1.2
 * Microsoft CRM 1.2

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SYMPTOMS
After you assign a Microsoft Business Solutions CRM Customer Service case in Microsoft CRM 1.2, the program does not update the ModifiedBy field.

This problem occurs when you assign a case to a user or to a queue. The problem occurs when you assign the case by using any one of the following modules:
 * The Microsoft CRM Web client
 * Microsoft Business Solutions CRM Sales for Outlook (the Outlook client)
 * The Microsoft CRM Workflow Service

Note These symptoms are specific to Customer Service cases. However, the symptoms are similar to the symptoms that are addressed by hotfixes that are described in the following articles in the Microsoft Knowledge Base:

896608 The user who last modified a price list item does not appear in the Last Modified By field in Microsoft CRM 1.2

898568 Your user name does not appear in the Last Modified By field after you update team information in Microsoft CRM 1.2



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft CRM service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Apply this hotfix on computers that are running Microsoft CRM 1.2 Server.

Prerequisites
There are no prerequisites to apply this hotfix.

Removal information
To remove this hotfix from a computer that is running one of the following operating systems, use the Add or Remove Programs tool in Control Panel:
 * Microsoft Windows Server 2003
 * Microsoft Windows XP
 * Microsoft Windows 2000

If you are an administrator, you can use the Spunist.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000. The Spuninst.exe utility is located in the %Windir%\$NTUninstallKB909288$\Spuninst folder.

For more information about the package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates

Restart requirement
If you are prompted, restart the computer after you apply this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm12 crm1.2

Keywords: kbfield kbmbsworkflow kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB909288

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