Microsoft KB Archive/262004

= Windows File Protection Event ID 64021 When You Install Hotfix =

Article ID: 262004

Article Last Modified on 2/24/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q262004



SYMPTOMS
After you install a hotfix that contains files that need to be renamed on the target computer, the following message is displayed in the system event log:

Source: Windows File Protection

Event ID: 64021

Description: The system file c:\winnt\system32\ntoskrnl.exe could not be copied into the DLL Cache. The specific Error Code is 0x00000002. (The system cannot find the file specified). This file is necessary to maintain system stability.

NOTE: For example, this behavior occurs with fixes that contain the Windows NT kernel when you are running on a multiple-processor computer.



CAUSE
This behavior occurs because Windows File Protection (WFP) does not handle renaming files during installation correctly.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 1.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000sp1fix KB262004

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