Microsoft KB Archive/232486

= GP Fault Using Adobe FrameMaker and the Calculator Tool =

Article ID: 232486

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 95

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This article was previously published under Q232486



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you start Adobe FrameMaker 5.5, or drag the Calc.exe file onto a FrameMaker document window, you may receive a general protection (GP) fault.



CAUSE
This issue can occur if you are using FrameMaker to load Adobe Type Manager (ATM) fonts and you are using one of the Hewlett-Packard (HP) LaserJet 5Si printer drivers that is included with the printer.



RESOLUTION
To resolve this issue, use one of the following methods:

Install the Appropriate Printer Drivers
To install the appropriate printer drivers, follow these steps: Install one of the HP LaserJet 5Si (4Si in Windows 95) printer drivers included with Windows:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Double-click Add Printer, click Next, click Local Printer, and then click Next.
 * 3) In the Manufacturers box, click HP.
 * 4) In the Printers box, click the appropriate 5Si (4Si in Windows 95) printer, and then click Next.
 * 5) Follow the instructions on the screen to complete the Add Printer wizard.

NOTE: Windows 95 does not include HP LaserJet 5Si printer drivers. However, you can install the HP LaserJet 4Si, 4Si MX, or 4Si/4SiMX PS printer drivers that are included with Windows 95.

Remove Adobe Type Manager
For information about removing ATM, please click the article number below to view the article in the Microsoft Knowledge Base:

69692 Disabling Adobe Type Manager from Windows

Additional query words: HWPRNEM ole

Keywords: kb3rdparty kbenv kbhardware kbprb kbprint KB232486

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