Microsoft KB Archive/27682

Word: ImageWriter Rolls Backward b/w Labels in a Print Merge PSS ID Number: Q27682 Article last modified on 08-03-1993 PSS database name: M_WorD

3.00

MACINTOSH

Summary:

When printing mailing labels on the ImageWriter from Microsoft Word for the Macintosh, the printer rolls forward and back after each label. This sometimes causes the labels to jam.

Microsoft has confirmed this to be a problem in Word version 3.0. This problem was corrected in Word versions 3.01 and later.

The problem occurs because the ImageWriter assumes a top margin of 1 inch, and that the top of the paper extends just past the pinch roller. If the margin is less than 1 inch, the printer will roll back at the top of the page; if it is more than 1 inch, the printer will roll forward. Because mailing labels commonly have a top margin of 0 inch, special code was implemented in Word versions 3.01 and later to avoid this problem.

Word versions 4.0 and later have a standard option in the Page Setup dialog box for No Gaps Between Pages. Selecting this option corrects the problem with this version.

Additional reference words: mswdmerge mswdprint 3.00 3.02 4.00 3.01

Copyright Microsoft Corporation 1993.