Microsoft KB Archive/297790

= OL2002: How to Troubleshoot MSN POP3 E-mail with Outlook =

PSS ID Number: 297790

Article Last Modified on 5/20/2002

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The information in this article applies to:


 * Microsoft Outlook 2002

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This article was previously published under Q297790



NOTE: This article does not apply if you are using MSN Explorer 6 or later. MSN Explorer uses HTTP e-mail servers instead of Post Office Protocol version 3 (POP3) servers.



SUMMARY
This article describes how to troubleshoot for Microsoft Outlook and MSN POP3 e-mail by using MSN, the Microsoft Network, 2.5 or later. This article assumes that you have installed the MSN software.



MORE INFORMATION
This article identifies the areas that you need to verify when you troubleshoot Internet e-mail and MSN 2.5 or later. Before you attempt any of the following steps, verify that MSN is working. To do this, double-click the MSN Desktop icon, and verify that you can log on and navigate to the MSN On Stage Web site.

Is Secure Password Authentication Enabled?
Verify if Secure Password Authentication (SPA) is enabled. If it is not, you may receive an error message that Microsoft Outlook is unable to log on to the POP3 or Simple Mail Transfer Protocol (SMTP) server (pop3.email.msn.com/smtp.email.msn.com).

MSN requires Secure Password Authentication to be enabled. Use the following steps to set or verify this option:
 * 1) On the Tools menu, click E-mail Accounts.
 * 2) Click View or change existing e-mail accounts, and then click Next.
 * 3) Double-click the MSN account to access the account settings.
 * 4) Verify that the Log on using Secure Password Authentication (SPA) check box is selected.
 * 5) Click More Settings, and then click the Outgoing Server tab.
 * 6) Click to select the My outgoing server (SMTP) requires authentication check box, and then click Use same settings as my incoming mail server.
 * 7) Click OK.
 * 8) Click Next, and then click Finish.

Is Outlook the Default E-mail Client?
If you click to check your messages at the MSN On Stage site and nothing happens or another e-mail program starts, you may not have Outlook set as your default e-mail program.

Use the following steps to set Outlook as the default e-mail client:


 * 1) Right-click the Microsoft Internet Explorer Desktop icon, and then click Properties on the shortcut menu.
 * 2) On the Programs tab, click to select Microsoft Outlook in the E-mail list.
 * 3) Click OK to close the window.

Are You Having Problems Sending and Receiving Messages?
Use the following steps to check your account and log on information:  Start Outlook. On the Tools menu, click E-mail Accounts. Click View or change existing e-mail accounts, and then click Next. Double-click the MSN account to access the account settings. Your e-mail address appears in the following format:

username@msn.com

 On the Servers tab, verify that the Incoming e-mail server is set to the following server:

pop3.email.msn.com

Verify that the Outgoing e-mail server is set to the following server:

smtp.email.msn.com

Click to select Log on using Secure Password Authentication.</li> Click More Settings.</li> On the Connection tab, verify that your connection and modem settings are correct. If you connect by modem, click the Dial-up Connection Properties button.</li> Click Properties under the Dialup Networking connection to verify that you are using the correct MSN phone number and modem type.</li> On the Server Types tab (or the Networking tab in Microsoft Windows 2000), click PPP, Windows 95, 98, NT4, 2000, Internet, enable the software compression, and then verify that TCP/IP is selected.</li> Click TCP/IP Settings, and verify that the Obtain an IP address automatically and Obtain DNS server address automatically check boxes are selected.</li> Click OK three times, click Next, and then click Finish.</li></ol>

If you can log on to MSN, but you cannot go the MSN sites or receive messages, contact MSN support.

For more information about how to contact MSN support, visit the following Web address:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

For more information about how to configure and test Internet e-mail accounts with Microsoft Outlook 2002, please see the following article in the Microsoft Knowledge Base:

287532 OL2002: How to Configure Internet E-mail Accounts

Additional query words: OfficeKBHowTo

Keywords: kbhowto KB297790

Technology: kbOutlook2002 kbOutlook2002Search kbOutlookSearch kbZNotKeyword3

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