Microsoft KB Archive/945743

= When you use Word 2003 to open an e-mail message that uses RTF, custom add-ins may not be displayed in Outlook 2003 =

Article ID: 945743

Article Last Modified on 12/12/2007

-

APPLIES TO


 * Microsoft Office Outlook 2003

-



SYMPTOMS
You have set Microsoft Office Word 2003 as the e-mail editor in Microsoft Office Outlook 2003. However, when you open an e-mail message that uses Rich Text Format (RTF), custom add-ins may not be displayed in the Outlook Active Inspector toolbar.



WORKAROUND
To work around this problem, turn off Word 2003 as your default e-mail editor for RTF e-mail messages in Outlook. To do this, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) Click the Mail Format tab.
 * 4) Click to clear the Use Microsoft Office Word 2003 to read Rich Text e-mail messages check box, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb KB945743

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.