Microsoft KB Archive/149385

= Microsoft Knowledge Base =

Downloaded Mail Does Not Appear in the Inbox
Last reviewed: July 18, 1997

Article ID: Q149385

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
After you download mail from MSN, The Microsoft Network, the mail may not appear in the Inbox.

CAUSE
The Mailbox.pst file is not being properly updated while mail is being downloaded.

RESOLUTION
To resolve this issue, run the Inbox Repair Tool. To do so, follow these steps:


 * 1) Click Start, point to Programs, point to Accessories, point to System Tools, and then click Inbox Repair Tool.
 * 2) Type the path and file name for your mail (.pst) file. Or, click Browse, click your mail file, and then click Open.
 * 3) Click Start.

The downloaded messages should now appear in the Inbox.