Microsoft KB Archive/296883

= Windows Me Restarts Automatically from Hibernation =

Article ID: 296883

Article Last Modified on 8/8/2006

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q296883



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
If a computer that conforms to the Advanced Configuration and Power Interface (ACPI) specification enters hibernation after suspend by a timer setting from the Power Management tool in Control Panel, Windows Millennium Edition (Me) may restart.



CAUSE
This problem can if the power management driver does not reset the RTC timer settings.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time   Version      Size    File name -  2001/04/20  14:24  4.90.0.3003  84,960  Acpi.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Additional query words: HWSYSAPM WMEHEMJUN

Keywords: kbhotfixserver kbqfe kbenv kbfix kbprb kbqfe KB296883

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