Microsoft KB Archive/917235

= Some members of a workspace see an &quot;Unread&quot; mark on a Groove tool tab but cannot see any unread records within the tool =

Article ID: 917235

Article Last Modified on 2/1/2007

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APPLIES TO


 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Microsoft Office Groove 2007

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INTRODUCTION
An &quot;Unread&quot; mark on a Groove tool tab indicates that there is unread data in the tool. However, in the Groove Forms tool and in tools that are based on the Groove Forms tool, some members of the workspace may be unable to see these records and their status in Groove Virtual Office.



CAUSE
When you see an &quot;Unread&quot; mark on the tool tab of a Groove Forms tool or of a custom tool that is based on the Forms tool, but you do not see any &quot;Unread&quot; marks in the tool itself, the views for the tool are either filtered, restricted to particular users or groups, or do not include an Unread Mark column. In any of these cases, you may not be able to tell whether there are unread records.



MORE INFORMATION
If you have Designer access in the tool, you can verify these settings. To do this, follow these steps:
 * 1) On the View menu, click Go to Designer.
 * 2) Select the view that is being used.
 * 3) Click the Options tab, and then verify whether the Show unread marks check box is selected.
 * 4) Click the View Filter tab, and then verify whether any filtering criteria are applied.

A quick way to compare the records that can be seen to all the records is to use the Export all entries option on the Files menu. This option gives you a choice between Export all entries in the view and Export all entries in the tool. The difference between the numbers of entries in these two exports shows you how many entries cannot be seen in the view.

If you use keywords, the person who designed the form probably restricts the keyword views to those workspace members who have a Manager role, or to those users who add keyword records. To verify this setting In Groove Virtual Office, follow these steps:
 * 1) On the View menu, click Go to Designer.
 * 2) Click to select Keyword View.
 * 3) Click the Options tab, and then verify the View access permissions.
 * 4) Click to select the Show unread marks check box to identify the unread records in the view.

To verify this setting In Microsoft Office Groove 2007, follow these steps:
 * 1) On the View menu, click Go to Designer.
 * 2) Under Views, click a specific keyword.
 * 3) Click the Access tab, and then verify the View access permissions.
 * 4) Click the Options tab to verify whether Show unread marks is enabled for the keyword.

If workspace members do not have view access to the keyword, they see an &quot;Unread&quot; mark on the tool tab when a new record is added for that keyword. However, nothing that the members can see contains an unread record. Therefore, you may want to restrict the use of keyword records to data that rarely changes. Examples of such data are customer names or case priorities.

Additional query words: TCN-02088 Groove2007

Keywords: kbexpertiseinter kbtshoot KB917235

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