Microsoft KB Archive/932823

= You may be unable to use Windows Internet Explorer 7 to download files on a computer that is running Windows XP =

Article ID: 932823

Article Last Modified on 10/23/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
You may be unable to use Windows Internet Explorer 7 to download files on a computer that is running Microsoft Windows XP. For example, after you click Save in the File Download dialog box, the file is not downloaded.



CAUSE
This problem occurs if the Japanese Input Method Editor (IME) is the default keyboard layout in Windows XP. This problem occurs because the Msctf.dll file sends the download command to an invalid thread.



Update information
The following file is available for download from the Microsoft Download Center:

Download the Update for Windows XP (KB932823) package now.

Release Date: October 23, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, turn off the advanced text services feature. To do this, follow these steps:
 * 1) Click Start, click Run, type control international, and then click OK.
 * 2) Click the Languages tab, and then click Details.
 * 3) Click the Advanced tab, click to select the Turn off advanced text services check box, and then click OK two times.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbexpertisebeginner KB932823

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