Microsoft KB Archive/826134

= Local undeliverable messages stay in the local delivery queue for two days before an NDR is sent =

Article ID: 826134

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you try to send an e-mail message to a local mailbox, and the message cannot be delivered, the message stays in the local delivery queue of the mailbox store for two days before your Microsoft Exchange 2000 Server returns a non-delivery report (NDR). During the two days that the message stays in the local delivery queue, the Exchange 2000 mailbox store tries to deliver the message. Events that are similar to the following may be logged in the application log: Event Type: Error

Event Source: MSExchangeIS

Event Category: Content Engine

Event ID: 12002

Date:

Time:

User: N/A

Computer:

Description: Error FFFFFBFE-8200036D occurred while processing message <> from 'Postmaster'.

Event Type: Warning

Event Source: MSExchangeTransport

Event Category: Exchange Store Driver

Event ID: 327

Date:

Time:

User: N/A

Computer:

Description: The following call : EcSetFileHandleProp to the store failed. Error code : -1026. MDB : 44985987-446c-4e20-9773-bcd57587fd5f. FID :. MID :. File : C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_fb3dca8001c35dff00000003.EML



CAUSE
This problem occurs because messages that cause the JET_errRecordTooBig error to occur are kept in the local delivery queue. The mailbox store tries to deliver the message for two days. If the message cannot be delivered after two days, an NDR is sent to the sender of the message, and the mailbox store stops trying to deliver the message.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 15-Oct-2003 23:31  6.0.6521.0      3,915,776  Cdoex.dll 15-Oct-2003 23:25  6.0.6521.0        851,968  Davex.dll 15-Oct-2003 23:25  6.0.6521.0         53,248  Davexpc.dll 15-Oct-2003 23:22  6.0.6521.0        131,072  Drviis.dll 15-Oct-2003 23:22  6.0.6521.0        577,536  Dsaccess.dll 15-Oct-2003 22:33  6.0.6521.0        184,320  Dscmsg.dll 15-Oct-2003 22:33  6.0.6521.0        962,560  Emsmdb32.dll 15-Oct-2003 23:25  6.0.6521.0      2,179,072  Ese.dll 15-Oct-2003 23:25  6.0.6521.0         40,960  Eseperf.dll 09-Sep-2003 02:18                      6,991  Eseperf.hxx 15-Oct-2003 23:25                    391,634  Eseperf.ini 15-Oct-2003 23:31  6.0.6521.0      3,575,808  Excdo.dll 15-Oct-2003 23:22  6.0.6521.0        262,144  Exmime.dll 15-Oct-2003 23:25  6.0.6521.0        143,360  Exodbesh.dll 15-Oct-2003 23:25  6.0.6521.0         57,344  Exodbpc.dll 15-Oct-2003 23:25  6.0.6521.0        200,704  Exodbprx.dll 15-Oct-2003 23:25  6.0.6521.0      2,179,072  Exoledb.dll 15-Oct-2003 23:20  6.0.6521.0         81,920  Exosal.dll 15-Oct-2003 23:25  6.0.6521.0        307,200  Exprox.dll 15-Oct-2003 22:36  6.0.6521.0        143,360  Exschema.exe 15-Oct-2003 23:25  6.0.6521.0        315,392  Exsmtp.dll 15-Oct-2003 22:38  6.0.6521.0        675,840  Exwform.dll 15-Oct-2003 23:23  6.0.6521.0         40,960  Jcb.dll 15-Oct-2003 22:13  6.0.6521.0         49,152  Mdbevent.dll 15-Oct-2003 22:30  6.0.6521.0      2,285,568  Mdbmsg.dll 15-Oct-2003 22:15  6.0.6521.0         32,768  Mdbrole.dll 15-Oct-2003 23:23  6.0.6521.0         24,576  Mdbtask.dll 15-Oct-2003 23:19  6.0.6521.0         94,208  Peexch50.dll 15-Oct-2003 23:20  6.0.6521.0        397,312  Phatcat.dll 15-Oct-2003 23:23  6.0.6521.0        532,480  Reapi.dll 15-Oct-2003 23:25  6.0.6521.0        311,296  Resvc.dll 15-Oct-2003 23:21  6.0.6521.0      4,657,152  Store.exe 15-Oct-2003 22:38  6.0.6521.0      3,735,552  Wmtemplates.dll

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
After you apply this hotfix, when you send an e-mail message to a local mailbox, and that message causes a JET_errRecordTooBig error, the mailbox store immediately returns an NDR. After you apply this hotfix, the mailbox store processes a JET_errRecordTooBig error as an error the must not be retried.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB826134

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