Microsoft KB Archive/328615

= BUG: Pocket Word Files May Lose Inserted Objects =

Article ID: 328615

Article Last Modified on 6/3/2004

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APPLIES TO


 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition

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This article was previously published under Q328615



SYMPTOMS
If you send a file from a Pocket PC device as an e-mail attachment, for example a Pocket Word (.psw) file, you may lose information such as inserted drawings or voice data. Files that the Pocket PC receives as e-mail attachments may lose inserted drawing files or voice files.



CAUSE
Pocket PC devices use on-device conversion on documents that are attached to e-mail messages. Because of the design and the operation of these converters, some loss of document content and format may result.



RESOLUTION
To make sure that data inside a file is not deleted, use a compression application such as WinZip before you send files to another Pocket PC user.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This behavior is by design. File conversion occurs both when a file is attached to an e-mail message, and then when that file moves between the Pocket PC device and other platforms. Microsoft Pocket Word converts .doc files to Pocket Word format. That process strips some objects such as audio and pictures from the document.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbdswce2003swept KB328615

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