Microsoft KB Archive/192450

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The information in this article applies to:


 * Microsoft Exchange Server, versions 4.0, 5.0, 5.5

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SNADS Connector First Customer Contact Form
Server Operating System: Windows NT 3.5, 3.51, or 4.0: ____

Windows NT Service Packs Installed: ____

Is this server a PDC, BDC, or member server? ____

Network Type: Ethernet Token Ring FDDI ATM FAST ETHERNET

Server Protocol(s): ____

Client Protocol(s): ____

Backup: How current? _____

Exchange Server version: ____

Are there any Exchange QFE fixes installed? Yes / No

Exchange Service Packs installed: ____

Exchange configuration: _____

Organization Name: ____

Site Name: _____

Server Name: ____

Number of sites: ____

Number of servers on this site: ____

Connectors Information:

Is this a LinkAge 3.2 Connector or an Exchange 5.5 Connector? ____

If LinkAge 3.2, what patch level is installed? ____

Connectors Configuration:

Exchange RGN (Routing Group Name)(if applicable): _____

Partner RGN (if applicable): _____

Exchange REN (Routing Element Name): _____

Partner REN: _____

Local LU Name: _____

Remote LU: _____

LU Type (dependent or independent): _____

Node Name (if applicable): _____

Mode Name: _____

Exchange DGN (Distribution Group Name): _____

Foreign DGN: _____

What version of SNA Server is installed? _____

Is SNA Server installed on this Exchange Server computer? Yes / No

Foreign system host type: _____

(For example, AS/400, Mainframes IBM390, IBM4300 Series.)

Foreign system mail type: _____

(For example, OfficeVision/400, OfficeVision/MVS, IBMJustMail/400, MEMO,

Memo/400, OfficePath, EMC2-TAO, Soft-Switch Central and LMS, NB System

TOSS, or Software AG Connect.)

Has this ever worked? Yes / No

If yes, when did it quit working? ____

What has changed, if known? _____

Can messages be sent from a foreign messaging system to Exchange? Yes / No

Can messages be sent from Exchange to a foreign messaging system? Yes / No

Is the problem seen on the foreign messanging system? Yes / No

Is the problem seen on the local Exchange or LinkAge connector? Yes / No

Is the problem intermittently or consistently reproducible? ____

List All Error Messages Reported (event logs, pop-ups, and browser logs):

Detailed Description of the Problem:

List Any Troubleshooting Steps Already Taken:

Customer Impact: Low Medium High

NOTE: Attach any available logs or performance monitor data.

To acquire browser logs on LinkAge 3.2, go to the directory Linkage\logs.

You will see logs labeled Yymmddll.log (example 98090501.log). On

EXCHANGE version 5.5, the logs are located in the

Exchsrvr\Connect\Exchconn\Logs.

Hardware Information:

Machine Type (brand): _____

CPU/Speed: _____

Memory: _____

Hard disk size/free space: _____

Network Card Brand: _____

If it's a client issue:

Client Operating System: MS-DOS Windows Windows NT Windows 95 Macintosh

Client Machine Type (brand): _____

CPU/Speed: _____

Memory: _____

Hard disk size/free space: _____

Client Network Card Brand: _____

Client Service Packs installed: _____ Keywords : XFOR

Version : WINDOWS:4.0,5.0,5.5

Platform : WINDOWS

Issue type : kbinfo
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