Microsoft KB Archive/919050

= You receive an error message when you try to use a GPS device together with Streets & Trips =

Article ID: 919050

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2006 with GPS Locator
 * Microsoft Streets & Trips 2006
 * Microsoft Streets & Trips 2005 Standard Edition

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SYMPTOMS
When you try to use a GPS device together with Microsoft Streets & Trips, you receive the following error message:

Microsoft Streets and trips has encountered an error. We are sorry for the inconvenience, please contact Microsoft about this problem. This application was closed due to an internal error.6-40028--1073741680

When you view the details of the error message, you receive an error signature that resembles the following: AppName AppVer ModName ModVer Offset -- Streets.exe 12.0.7.1200 Streets.exe 12.0.7.1200 001319ed



CAUSE
This behavior occurs when one of the following conditions is true:
 * There is another program that is interfering with Streets & Trips.
 * There is a problem with your print driver.
 * There is a problem with your installation of Microsoft Data Access Components.



RESOLUTION
To resolve this behavior, use the following methods in the order that they appear in.

Method 1: Restart the computer in safe mode
Restart the computer in safe mode to determine whether a startup program is incompatible with Streets & Trips. If this resolves the issue, use the System Configuration utility (Msconfig.exe) to identify the conflict.

On a computer that is running Microsoft Windows XP or an earlier version of Windows:

For more information about how to restart in safe mode, click the following article number to view the article in the Microsoft Knowledge Base:

316434 How to perform advanced clean-boot troubleshooting in Windows XP

For more information about the System Configuration utility, click the following article number to view the article in the Microsoft Knowledge Base:

310560 How to troubleshoot by using the System Configuration utility in Windows XP

On a computer that is running Windows Vista:

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet
View the &quot;Advanced startup options (including safe mode)&quot; topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/f9c50a72-04ec-4088-9fd4-a4f979eef5a71033.mspx

The computer is not connected to the Internet
View the &quot;Advanced startup options (including safe mode)&quot; topic in Windows Help and Support on the computer's hard disk by following these steps:
 * 1) Click Start, and then click Help and Support.
 * 2) In the Search Help box or in the Search online Help box, type Advanced startup options (including safe mode), and then click Search Help.
 * 3) In the list of topics, click Advanced startup options (including safe mode).
 * 4) Click the link that best describes the problem that you are experiencing.
 * 5) Follow the suggestions to troubleshoot the problem that you are experiencing.

Method 2: Update print drivers
To obtain the latest printer driver available for the printer, contact the manufacturer of the printer.

For information about how to contact the manufacturer of the printer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Method 3: Update Microsoft Data Access Components (MDAC)
To update the MDAC components on the computer, follow these steps.

Note MDAC 2.7 and earlier versions will not install on Microsoft Windows XP. For more information about how to install MDAC on Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

304432 INFO: MDAC 2.7 Redistributable Installer does not install on Windows XP

 Visit the following Microsoft Web site:

http://www.microsoft.com/downloads

 In the Search box, type MDAC 2.8 . For Microsoft Windows XP, select MDAC 2.8. For Microsoft Windows 2000, Microsoft Windows Millennium Edition, and Microsoft Windows 98, select Microsoft Data Access Components (MDAC) 2.8 SP1. Validate your copy of Microsoft Windows, and then click Download. In the File Download dialog box, click Open, and then follow the instructions that appear on the screen to complete the update of your MDAC components.

If this does not resolve this issue, go to Method 4.

Method 4: Reinstall Microsoft Data Access components
On Windows XP, if updating MDAC fails, reinstall the most recent version of the MDAC components from the Windows .cab files. To do this, follow these steps.

Note If you have the Windows XP CD, do not finish step 1.
 * 1) Search for the Adcjavas.inc file, and then note the path. The Adcjavas.inc file is typically in the i386 folder.
 * 2) Locate the C:\Windows\Inf folder.
 * 3) Right-click the Mdac.inf file, and then click Install.
 * 4) When you are prompted to insert the Windows XP CD, insert it. If you do not have the Windows XP CD, change the path so that it matches the path for the Adcjavas.inc file in the i386 folder that you noted in step 1, and then click OK.
 * 5) If you are prompted to overwrite any files, click Yes.
 * 6) If you are prompted to restore system files from the Windows XP CD, click Cancel. Or, you may want to do a repair installation of Windows XP. You must reinstall any Windows Updates or Service Packs after you do this.

Additional query words: crash

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Keywords: kbprb KB919050

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