Microsoft KB Archive/831754

= You receive an error message when you try to print to a shared network printer in a terminal server session =

Article ID: 831754

Article Last Modified on 11/4/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you are connected to a terminal server session on a Microsoft Windows 2000-based computer or a Microsoft Windows Server 2003-based computer, and you try to print from any program to a shared network printer, you may receive an error message that is similar to one of the following:

No printers are installed. To install a printer, point to settings on the Windows Start Menu, click Printer, and then double-click Add Printer. Follow the instructions in the wizard.

Current printer is unavailable. Select another printer.

Before you can print, you need to select a printer. If you need to install a printer, either double-click the Add Printer icon or click the Find Printer button located on the general tab of this dialog.

Error messages vary from program to program.

After you receive one of these error messages and then click OK, the Printer dialog box may open. If you select the same printer that caused the error message, the Print and Apply buttons are not available, and you cannot print. If you select a different printer, you may be able to print.



CAUSE
This problem may occur if another user logs on to the terminal server, and the user has a later version of the same printer driver installed on their computer. When the print spooler detects the new driver on the terminal server, the spooler creates a new binary data file for the later version of the printer driver. When you try to print from a program in your terminal server session, you cannot access the new binary data file because the earlier version of the printer driver is installed on your computer.

Binary data files are temporary files that the Universal Printer Driver (Unidrv) creates after it parses information that is contained in minidriver text files. The Universal Printer Driver (Unidrv) is the standard printer driver that Microsoft uses for non-PostScript printers. Unidrv binary data files have a .bud file name extension.



Windows Server 2003
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 Service Pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3) installed.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB831754

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