Microsoft KB Archive/216549

= Encarta 99: Introductory Audio Playback Is Intermittent or Quits Before Clip Is Finished =

Article ID: 216549

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q216549



SYMPTOMS
When you start Microsoft Encarta Encyclopedia 99, the playback of the introductory audio clip may start and stop intermittently, or may quit before the audio clip is finished playing.



CAUSE
This behavior can occur if your CD-ROM drive is unable to read the Encarta CD-ROM properly.



RESOLUTION
To resolve this issue, use the following methods:

Clean the Compact Disc
Clean the compact disc to remove fingerprints, smudges, and dust, any of which can cause read problems on compact discs. Gently wipe the silver side of the disc with a soft, lint-free cotton cloth. Do not use paper cloth, which may scratch the plastic or leave streaks.

NOTE: Wipe the compact disc using a linear motion from the center of the disc outward. Do not use a circular motion.

After you clean the compact disc, try starting the program again.

Make Sure You Are Using Protected Mode CD-ROM Drivers
Make sure you are using protected mode (32-bit) drivers for your CD-ROM drive. To do this, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then confirm that the File System entry is 32-bit. If the File System entry is "Some drives are using MS-DOS compatibility," you may be using real mode (16-bit) CD-ROM drivers. If this is the case, you may not be able to read certain files on the compact disc.

Contact the manufacturer of your CD-ROM drive to obtain an updated, protected mode driver for your CD-ROM drive.
 * 1) Click OK, and then close Control Panel.

Test the Integrity of the Encarta CD-ROM
Test the integrity of the Encarta CD-ROM. To do this, follow these steps:


 * 1) Right-click an empty area on the desktop, point to New, and then click Folder.
 * 2) Insert the Encarta Encyclopedia 99 Disc 1 CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Encarta Encyclopedia from starting automatically.
 * 3) Double-click My Computer.
 * 4) Right-click the CD-ROM drive icon, and then click Explore.
 * 5) Double-click the Encyc99 folder.
 * 6) Right-click the Dswmedia folder, and then click Copy.
 * 7) Double-click the folder you created in Step A.
 * 8) On the Edit menu, click Paste.

If you receive an error message similar to the following

The system cannot read from the specified device.

contact Microsoft to obtain a set of replacement discs.

To obtain replacement discs for Encarta Encyclopedia 99 or Encarta Reference Suite 99, call the Microsoft Order Desk at (800) 360-7561 and request the appropriate CD-ROM set for your copy of Encarta.

If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, refer to the Microsoft World Wide Offices Web site at the following address:

http://www.microsoft.com/worldwide/



MORE INFORMATION
For more information about the introductory audio in Encarta Encyclopedia 99 or Encarta Reference Suite 99, please see the following article in the Microsoft Knowledge Base:

Q203695 Encarta 99: Home Screen Introductory Audio Broken Up or Choppy

Additional query words: multi multi-media media mm enc99 music sound stops

Keywords: kbhardware kbprb kbsound KB216549

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