Microsoft KB Archive/280047

= Encarta: Cannot Print Image Colors Correctly or Unexpected Horizontal Lines Are Printed =

Article ID: 280047

Article Last Modified on 1/29/2007

-

APPLIES TO


 * Microsoft Encarta Africana 2000
 * Microsoft Encarta Africana Third Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Interactive World Atlas 2001
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Reference Suite 2001
 * Microsoft Encarta Interactive World Atlas 2000
 * Microsoft Encarta World English Dictionary 2001
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

-



This article was previously published under Q280047



SYMPTOMS
When you attempt to print from any of the products listed at the beginning of this article, the images may be printed as a series of horizontal lines or the colors may be distorted.

NOTE: Text may be printed correctly.



CAUSE
This behavior can occur if both of the following conditions are true:
 * You are attempting to print to a Canon BJC-3000 color printer.
 * Microsoft Windows is configured to use a High Color (16 bit) color palette.



RESOLUTION
To resolve this issue, configure Windows to use a different color palette:  Click Start, point to Settings, and then click Control Panel. Double-click Display. Click the Settings tab. In the Colors or Color Palette box, click one of the following color palettes:  256 colors True Color (24 bit)</li> True Color (32 bit)</li></ul>

</li> Click OK.</li> Follow the instructions on the screen to change the color palette. If you are prompted to restart the computer, do so.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm ee2001 ers2001 eiwa ewed

Keywords: kb3rdparty kbhardware kbprb kbprint KB280047

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.