Microsoft KB Archive/821673

= You receive a &quot;Please verify that you have enough Crystal licenses&quot; error message when you try to print Crystal Reports in Microsoft CRM =

PSS ID Number: 821673

Article Last Modified on 10/7/2004

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The information in this article applies to:


 * Microsoft CRM 1.2 Reports
 * Microsoft CRM 1.0 Reports

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SYMPTOMS
When you try to print reports in Microsoft Business Solutions CRM, you may receive the following error message from Crystal Reports:

Please verify that you have enough Crystal licenses



CAUSE
This problem may occur if incorrect user rights are set.



RESOLUTION
To resolve this on your Microsoft CRM server, modify your users and groups:
 * 1) Click Start, point to Programs, click Administrative Tools, and then click Computer Management.
 * 2) Expand the Local Users and Groups node.
 * 3) Click Groups, and then click Users.
 * 4) Add NT Authority\Interactive and NT Authority\Authenticated Users.



MORE INFORMATION
If you are using Small Business Server, verify whether NT Authority/Interactive and NT Authority/Authenticated Users are added to the Builtin/User group on the domain controller.
 * 1) Click Start, point to Programs, click Administrative Tools, and then click Active Directory Users and Computers.
 * 2) Expand the Builtin node, and then select the Users group.
 * 3) Click Members.
 * 4) Verify that NT Authority/Interactive and NT Authority/Authenticated Users are added.

If you receive the error message even after you have set these user rights, determine whether the Crystal APS service is running on the CRM server. If the service is not running, you have to manually start the service.
 * 1) Click Start, point to Programs, click Administrative Tools, and then click Services.
 * 2) Right-click the Crystal APS service, and then click Start.

Keywords: kbMBSMigrate kbprb KB821673

Technology: kbAudEndUser kbCRM100Reports kbCRM120Reports kbCRMSearch

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