Microsoft KB Archive/50399

“Divide Overflow” or System Hangs with HP DeskJet Driver

PSS ID Number: Q50399 Article last modified on 06-08-1999

WINDOWS:5.0

WINDOWS

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The information in this article applies to:


 * Microsoft Word for Windows, version 5.0 on the following platforms: MS-DOS ——————————————————————————-

= SYMPTOMS =

In Microsoft Word for DOS version 5.0, if you use some of the Hewlett-Packard (HP) DeskJet printer drivers, a “Divide overflow” system error message may appear, and the system may stop responding (hang).

The problem is most likely to occur if the Format Division “line-numbers:” field is set to Yes, or the Format Paragraph “line spacing:” field has been changed from “1 li”. Using the TTY printer driver for a test print verifies whether this is the case.

= STATUS =

This problem was corrected in the revised HP DeskJet printer drivers available on the Supplemental Printer Kit for Microsoft Word for DOS version 5.5b.

= MORE INFORMATION =

To obtain pre-sales information about new or updated Microsoft products, call the Microsoft Sales Information Center at (800) 426-9400. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

http://www.microsoft.com/worldwide/default.htm

Additional query words:

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========================================================= Keywords : kbdta Version : WINDOWS:5.0 Platform : WINDOWS Issue type : kbbug ============================================================================= Copyright Microsoft Corporation 1999.