Microsoft KB Archive/188239

= Cannot Send Fax with the SBS Fax Client After Creating Mail Merge =

Article ID: 188239

Article Last Modified on 11/3/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a

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This article was previously published under Q188239



SYMPTOMS
After you create a Mail Merge in Microsoft Word 97 for Windows and you merge to Electronic Fax, which uses the Small Business Server Faxing client 1.0, the following error message may appear in your Inbox:

The Fax transport service failed to deliver the message to this recipient. Could not render all attachments.



CAUSE
This error occurs when "Send document as an attachment" is chosen in Word 97 for Windows.



RESOLUTION
To work around this problem, use the following steps to merge the document without the "Send document as an attachment" option:


 * 1) Open your mail merge main document.
 * 2) On the Tools menu, click Mail Merge.
 * 3) From the Mail Merge Helper, click Merge.
 * 4) In the Merge dialog box, change the Merge To box to Electronic Fax.
 * 5) Click Setup, click to clear the "Send document as an attachment" check box, and then click OK.
 * 6) Click Merge to perform your mail merge.

NOTE: The text in the e-mail message may not be formatted the way you want it to be formatted.



STATUS
Microsoft has confirmed this to be a problem in Microsoft BackOffice Small Business Server versions 4.0 and 4.0a.

Additional query words: WinWord FAX Win95 smallbiz

Keywords: kbbug kbnofix KB188239

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