Microsoft KB Archive/928767

= You cannot use Outlook 2007 to send or save an e-mail message that was created in OneNote 2007 =

Article ID: 928767

Article Last Modified on 2/7/2007

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APPLIES TO


 * Microsoft Office OneNote 2007
 * Microsoft Office Outlook 2007

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SYMPTOMS
When you try to use Microsoft Office Outlook 2007 to send or save an e-mail message that was created in Microsoft Office OneNote 2007, you may encounter the following symptoms:  When you click Send to send the e-mail message, you receive the following message:

Cannot send this item.

 When you click Save to save the e-mail message, you receive the following message:

The messaging interface has returned an unknown error. If the problem persists, restart Outlook.

 Outlook 2007 crashes, and you receive the following message:

Cannot display the Folder. 'Microsoft Office OneNote' exited without properly closing your Outlook data File &quot;Path to ost&quot;. 'Microsoft Office Outlook' must be restarted. If this error message recurs, contact support for Microsoft Office OneNote for assistance.



These symptoms occur when you create a file, send it to Mail Recipient, and then exit OneNote 2007.



WORKAROUND
To work around this issue, keep OneNote 2007 open when you send or save the e-mail message in Outlook 2007.

Additional query words: ON2007 OneNote2007 OL2007 Outlook2007

Keywords: kbtshoot kbexpertisebeginner kbprb KB928767

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