Microsoft KB Archive/124954

= MHS: Err Msg: Error Getting Memory. Not Enough RAM... =

Article ID: 124954

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to Novell Message Handling System 3.0
 * Microsoft Mail Gateway to Novell Message Handling System 3.0

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This article was previously published under Q124954



SYMPTOMS
The Microsoft Mail Gateway to MHS or Microsoft Mail Gateway to MHS Access installation program may report the following error:

Error getting memory. Not enough RAM to create postoffice list



CAUSE
There is not enough memory to install the addressing component of the MHS gateway when more than 430 postoffice definitions exist on the local postoffice.



RESOLUTION
A possible workaround is to delete several postoffice definitions from the local postoffice before you install the access component. These postoffices can then be redefined after the access component is successfully installed. Deleting postoffices affects users in two ways:
 * Removing a postoffice definition also removes the address list for that postoffice. The address list can be imported again after the postoffice is reinstalled.
 * Because the postoffice address list (POL) is removed, any entries in a personal address list (PAL) referring to a user on a deleted postoffice will no longer work. These entries will also have to be deleted and re-created after the new postoffice address list is re- created.



STATUS
Microsoft has confirmed this to be a problem in version 3.0 of the Microsoft Mail Gateway to MHS and Microsoft Mail Gateway to MHS Access. This problem is corrected in INSTALL.EXE version 3.0.1.

The files listed below are available to download from the Microsoft Software Library (MSL). For information on how to download these files, please see the "Instructions for Downloading" section at the end of this article.

FILES AVAILABLE FROM ONLINE SERVICES
Item ID     Filename   Description --- S15128      MHSGINST.EXE  Update for Microsoft Mail Gateway to MHS S15129      MHSAINST.EXE  Update for Microsoft Mail Gateway to MHS Access

INSTRUCTIONS FOR DOWNLOADING
You can download any of these self-extracting files from the following services:
 * Microsoft's World Wide Web Site on the Internet

On the www.microsoft.com home page, click the Support icon.

Click Knowledge Base, and select the product.

Enter kbfile .EXE, and click GO!

Open the article, and click the button to download the file.
 * Internet (anonymous FTP)

ftp ftp.microsoft.com

Change to the Softlib/Mslfiles folder.

Get .EXE
 * The Microsoft Network

On the Edit menu, click Go To, and then click Other Location. Type mssupport.

Double-click the MS Software Library icon.

Find the appropriate product area.

Locate and Download .EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services



MORE INFORMATION
After you specify the name of the network for the postoffice on which you are installing, the installation program builds a DLLIST of all known postoffices on that network. After the list is compiled, you are prompted for the name of the postoffice on which you want to install. The installation program then takes your user name and scans for it in the postoffice list stored in memory. This is how the installation program verifies it has a valid postoffice.

The problem is that each postoffice structure in the DLLIST takes 106 bytes; in addition, the DLL item itself is another 6 bytes. Therefore, the total size is 112 bytes.

Additional query words: 3.00

Keywords: KB124954

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