Microsoft KB Archive/820565

= An attachment is missing when you open an e-mail message by using Outlook Web Access in Exchange Server 5.5 =

Article ID: 820565

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
One or more attachments may be missing or appear to have been removed when you view an e-mail message by using Microsoft Outlook Web Access (OWA) in Microsoft Exchange Server 5.5.



CAUSE
This problem may occur if all the following conditions are true:
 * The sender of the e-mail message sends the e-mail message from the Microsoft Outlook 2002 client.
 * The sender's e-mail message contains multiple Microsoft Office documents as attachments. For example, the sender's e-mail message contains Microsoft Word (.doc), Microsoft Excel (.xls), or Microsoft PowerPoint (.ppt) files as attachments.
 * The sender's e-mail message includes a stationery background such as Technical or Pine Lumber.
 * You open the message by using OWA in Exchange Server 5.5.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Jun-2003  23:12  5.5.2657.45       802,576  Cdo.dll 03-Jun-2003 01:37  5.5.2657.45       535,312  Cdohtml.dll 15-Nov-2002 18:41  6.5.6582.0         57,344  Htmlsnif.dll 15-Nov-2002 18:41  6.5.6582.0        225,280  Safehtml.dll



WORKAROUND
To work around this problem, use Outlook 2002 without a stationery background.

You can also work around this problem if you send the e-mail message by using one of the following Outlook clients:
 * Microsoft Outlook 2000 or earlier
 * Microsoft Outlook Express 4.0 or later



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: XWEB absent removed disappear

Keywords: kbhotfixserver kbqfe kbfix kbbug KB820565

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