Microsoft KB Archive/916663

= Xbox 360: Xbox Live auto-updates do not download correctly =

Article ID: 916663

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox Live

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SYMPTOMS
When you download an Xbox Live auto-update for a game or for the Xbox Dashboard, you experience one or more of the following symptoms:
 * The auto-update stops during the download. You do not receive an error message.
 * The auto-update fails. You receive a connectivity error message, but when you test your connection to Xbox Live, you do not receive an error message.
 * After you download an auto-update for a game, you receive a message that states that you must download the same auto-update.
 * After you download an auto-update, you cannot connect to Xbox Live. Additionally, you cannot access functions that you could previously access.



CAUSE
Typically, failed game auto-updates occur when the downloaded data is corrupted. This prevents access to gameplay. Also, if the ports that are required to connect to Xbox Live are closed, any auto-update may not download correctly.



THINGS TO TRY
 If you experience the first or second symptom that is listed in the &quot;Symptoms&quot; section, use a direct connection to download the auto-update. For more information about how to set up a direct connection, visit the following Web site:

http://www.xbox.com/connect

Note This method applies to auto-updates for games and for the Xbox Dashboard. If you experience all the symptoms that are listed in the &quot;Symptoms&quot; section, delete the game data.

Warning When you delete game data, you lose any saved game information.

Note Copy the saved game data to a separate memory source so that you can restore the data if this step does not resolve the issue. To delete game data, follow these steps:  Sign in by using your gamertag. Move to the System section. Select Memory, and then press the A button. Select Hard Drive, and then press the A button. Select Games, and then press the A button.</li> Select the profile that you want to view, and then press the A button.</li> On the Select Game screen, select the game for which the update will not download, and then press the Y button.</li> On the Game screen, press the A button to delete the game.

Note The Delete option is the only option that is available on the Game screen.</li> On the Delete Item screen, select Yes, and then press the A button to confirm the deletion.</li> Press the B button four times to return to the System section.</li> Start the game, and then sign in to Xbox Live to download the update again.</li></ol> </li></ol>

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