Microsoft KB Archive/180968

= Computer Hangs When Installing Additional Components =

Article ID: 180968

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Internet Explorer 1.0
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 3.2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5

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This article was previously published under Q180968



SYMPTOMS
When you attempt to install additional components from the Internet Explorer 4.0 Component Download Web page, your computer may stop responding (hang) after you receive the following message:

Internet Explorer 4.01 SP1 setup is initializing



CAUSE
This behavior can occur if a registry key is damaged or contains an incorrect value.



RESOLUTION
To resolve this issue, use either of the following methods:

Method 1

 * 1) Click Start, and then click Run.
 * 2) In the Open box, type regsvr32 asctrls.ocx, and then click OK.
 * 3) Click Start, and then click Run.
 * 4) In the Open box, type regsvr32 inseng.dll, and then click OK.

Method 2
 Restart Windows 95, press the F8 key when you see the "Starting Windows 95" message, and then choose Safe Mode Command Prompt Only from the Startup menu.  At the command prompt, type the following lines, pressing ENTER after each line: cd \windows\system ren asctrls.ocx asctrls.old ren inseng.dll inseng.old ren advpack.dll advpack.old ren w95inf16.dll w95inf16.old ren w95inf32.dll w95inf32.old  Restart your computer normally. Uninstall and then reinstall Internet Explorer.

For information about uninstalling Internet Explorer, please see the following article in the Microsoft Knowledge Base:

174265 How to Uninstall Internet Explorer 4.0



Additional query words: 4.00

Keywords: kbsetup kbprb KB180968

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