Microsoft KB Archive/822041

= OL2000: Cannot Send an E-Mail Message to Three or More Distribution Lists =

Article ID: 822041

Article Last Modified on 6/20/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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SYMPTOMS
In Outlook 2000, when you send an e-mail message that is addressed to three or more personal distribution lists from a Contacts folder that you have not enabled as an Outlook Address Book, you may receive one of the following error messages, and the e-mail message is not sent:

Access Violation

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Could not complete the operation. One or more parameters are not valid.



WORKAROUND
To work around this problem, you must make sure that the Contacts folder that holds the personal distribution lists is enabled as an Outlook Address Book. To do this, follow these steps:
 * 1) Right-click the container that contains the personal distribution lists, and then click Properties.
 * 2) On the Outlook Address Book tab, click to select the Show this folder as an e-mail Address Book check box.
 * 3) Click OK.

You can add a Contact folder to your Outlook Address Book if that folder has been created in your mailbox or if the Contact folder has been created in the Public Folder Hierarchy and you have the permissions to perform that function. However, you cannot add a Contact folder to your Outlook Address Book for a Contact folder that resides in a shared mailbox. In other words, you cannot add a Contact folder to your Outlook Address Book if that mailbox was added to your profile by using the following steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Click Other Control Panel Options.
 * 3) Click Mail.
 * 4) Click View or change the existing e-mail accounts, and then click Next.
 * 5) Click Microsoft Exchange Server, and then click Change.
 * 6) In the Exchange Server Settings dialog box, click More Settings.
 * 7) On the Advanced tab, click Add.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

197907 OL2000: (CW) Contact Information Does Not Appear in Address Book

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

225016 XADM: How to Change the Recipients Container for Public Folder Mailboxes



MORE INFORMATION
To resolve the Access Violation error message, see the following article in the Microsoft Knowledge base.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

298407 OL2000: Outlook Stops Responding if You Send a Message to Three or More Personal Distribution Lists from Your Contacts Folder



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFFQFE 8441

Keywords: kbprb kbemail KB822041

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