Microsoft KB Archive/195750

= How to Troubleshoot Pre-File Copy Windows 98 Setup Issues =

Article ID: 195750

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q195750



SUMMARY
This article describes how to troubleshoot Windows 98 Setup issues when Windows 98 Setup stops responding (hangs) before the file copying portion of Setup.



MORE INFORMATION
Windows 98 Setup can hang before the file copying portion of Setup for any of the following reasons:


 * An anti-virus program is running during Setup.
 * Your computer's Basic Input/Output System (BIOS) virus protection (also known as Master Boot Record protection) may be running during Setup.
 * Programs or terminate-and-stay-resident (TSR) programs may be running during Setup.
 * Your computer hardware may not be working correctly.

To troubleshoot any of these issues, use the appropriate method:

Anti-Virus Program Is Running During Setup
If an anti-virus program was running during Setup, disable the anti-virus program or uninstall it, and then run Windows 98 Setup. For information about how to do so, view the documentation included with your anti-virus program, or contact the manufacturer of your anti-virus program.

BIOS Virus Protection Running During Setup
If a BIOS virus protection was running during Setup, disable it, and then run Windows 98 Setup. For information about how to do so, view the documentation included with your motherboard or computer, or contact the manufacturer of your motherboard or computer.

Programs or TSR Programs Running During Setup
To troubleshoot this issue, use clean boot troubleshooting. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 192926

TITLE: How to Perform Clean Boot Troubleshooting for Windows 98

Computer Hardware May Not Be Working Correctly
Hardware-related issues can occur for any of the following reasons:


 * The computer's BIOS is out of date.
 * Hardware that is not connected correctly, including peripherals that are not seated in the motherboard correctly.
 * Damaged random-access memory (RAM), cache RAM, or a damaged central processing unit (CPU).
 * Other damaged or failing hardware.

To troubleshoot a possible hardware-related issue, install Windows 98 to a new folder, and then test to determine if the issue is resolved.

Note that if Windows 98 Setup does not install correctly to a new folder, it is possible that this issue is a hardware-related issue. For assistance with hardware-related issues, please contact your computer manufacturer.

Additional query words: 98

Keywords: kbhowto kbsetup kbtshoot KB195750

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