Microsoft KB Archive/253795

= OLEXP: Error 0x800C013B When You Attempt to Send a Message in Outlook Express 5 =

Article ID: 253795

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0

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This article was previously published under Q253795



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you try to send a message in Outlook Express, you may receive the following error message:

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C013B.



CAUSE
This behavior can occur if the Sent Items.dbx file is damaged.



RESOLUTION
To resolve this issue, rename the Sent Items.dbx file from the Outlook Express e-mail files:
 * 1) Click Start, point to Find, and then click Files or Folders.
 * 2) In the Named box, type Sent Items.dbx.
 * 3) In the Look In box, click your primary hard disk (usually drive C), and then click Find Now.
 * 4) Right-click the Sent Items.dbx file, and then click Rename.
 * 5) Type Sent Items.old, and then click OK.
 * 6) Restart Outlook Express. This action automatically creates a new Sent Items.dbx file.

Keywords: kberrmsg kbprb KB253795

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