Microsoft KB Archive/293224

= Visio2002: Unable to Set Custom Paper Size for HP DesignJet 750c =

Article ID: 293224

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition

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This article was previously published under Q293224



For a Microsoft Visio 2000 version of this article, see 293877.



SYMPTOMS
If you use the Hewlett-Packard (HP) DesignJet 750c printer, you may not be able to print custom page sizes for your Microsoft Visio drawings. Visio reverts to using the page size of the drawing, which remains set to 8.5-by-11 inches.



RESOLUTION
To resolve this problem, upgrade to the latest version of the HP DesignJet 750c printer driver, which you can download from the Hewlett-Packard Web site.

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To temporarily work around this problem, set the custom page size by using the Printers icon in Control Panel. If you set the custom page size for your system as a whole, Visio uses the correct paper size.
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the HP DesignJet icon, and then click Properties on the shortcut menu.

NOTE: If you are using Microsoft Windows 2000 or Microsoft Windows NT, click Printing Preferences, otherwise continue to the next step.
 * 1) Click the Paper Size tab.
 * 2) Click More Sizes.
 * 3) Select one of the custom paper sizes next to Name.
 * 4) Enter the custom paper size that you want.
 * 5) Click OK to close each dialog box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb 750c design jet hp

Keywords: kbbug kbfix kbprint KB293224

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