Microsoft KB Archive/178337

= WD: International Characters Displayed as Squares =

Article ID: 178337

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Word 6.0 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 98 for Macintosh

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This article was previously published under Q178337



SYMPTOMS
When you type international characters, such as any of the following   E, I, O, U        with an accent grave over the letter

A, I, O, U       with an accent acute over the letter

A, E, I, O, U    with a caret over the letter

E, I             with a colon over the letter

or an inverted exclamation mark Word may show a square instead of the desired character.

NOTE: This problem occurs when you type text in any of the following locations:


 * An Address Book entry.
 * In an AutoCorrect entry.
 * On the Envelopes tab.
 * On the Envelopes tab (Word 6.x for the Macintosh only).
 * In the Fax, Letter, Memo, Newsletter and Resume wizards.
 * In the Fax, Letter, Mailing Label, Memo, Newsletter and Resume wizards.



CAUSE
Word uses the Geneva font to display the characters in a dialog box or wizard. The Geneva font does not contain these characters.

NOTE: The Geneva font is installed by the Macintosh Operating System. International versions of the Macintosh Operating System install a Geneva font that contains these characters.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



Address Book
This problem occurs in Word 98 Macintosh Edition only. When you type in the address book to add a new, or change an existing contact, if you type any of the international characters listed in the Symptoms section of this article, Word will show a square instead of the desired character.

NOTE: The address book is available in the following wizards (click New on the File menu):


 * Letter Wizard (also available on the Tools menu)
 * Fax Wizard
 * Envelope Wizard
 * Mailing Label Wizard

NOTE: The address book is not available in Word 6.x for the Macintosh.

AutoCorrect
When you click AutoCorrect on the Tools menu, if you type any of the international characters listed in the "Symptoms" section of this article, Word will show a square instead of the desired character.

NOTE: When you click Add to add the AutoCorrect entry to the AutoCorrect List, Word will show the international character as a square. However, when an AutoCorrect entry is applied to a document, the desired character is inserted and shown correctly.

For more information about AutoCorrect, click the Office Assistant, type AutoCorrect, click Search, and then click to view "Automatically correct text."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Envelopes Tab
When you click Envelopes And Labels on the Tools menu, if you type any of the international characters listed in the "Symptoms" section of this article on the Envelopes tab, Word will show a square instead of the desired character.

This problem occurs in Word 6.x only. When you click Envelopes and Labels on the Tools menu, if you type any of the international characters listed in the Symptoms section of this article on the Envelopes tab, Word will show a square instead of the desired character.

NOTE: This problem does not occur on the Labels tab.

Wizards
When you type any of the international characters in the "Symptoms" section of this article in the listed wizards, Word will show a square instead of the desired character.

To run a wizard, click New on the File menu, select the desired wizard, and then click OK.   Wizards That Exhibit This behavior            Location in wizard where problem occurs -

Fax Wizard               Letters & Faxes

Letter Wizard            Letters & Faxes

Mailing Label Wizard     Letters & Faxes

Memo Wizard              Memos

Newsletter Wizard        Other Documents

Resume Wizard            Other Documents

