Microsoft KB Archive/229491

= OFF2000: CD-ROM Error When Running Office Program =

Article ID: 229491

Article Last Modified on 11/25/2003

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q229491



SYMPTOMS
When you run an Office program, you may receive the following error:

Error Reading CD-ROM in Drive :

Please Insert CD-ROM 

With Serial Number in Drive :

If the CD-ROM is still in the drive, it may require cleaning.

Press ENTER for OK or ESC to Cancel: OK

where is the your CD drive letter,  is the name of the CD-ROM, and is the serial number of the CD.

If you press ENTER, the error continues. If you press ESC, you receive the following error:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, you see:

caused an invalid page fault in module .exe at.

where: is the Office program you are running and is a memory address.



CAUSE
You are running an Office program that is installed to run from CD and you remove the CD.



RESOLUTION
To resolve this behavior, do not remove the Office CD while you are using an Office program that has been installed to run from the CD.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF2000 blue screen crash volume

Keywords: kbbug kbnofix KB229491

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