Microsoft KB Archive/890596

= You cannot read e-mail messages in Microsoft CRM Sales for Outlook when the messages are encoded in the KOI8-R, KOI8-U, or ISO 8859-5 character sets =

Article ID: 890596

Article Last Modified on 9/8/2006

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APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft CRM 1.2
 * Microsoft CRM 1.2

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SYMPTOMS
You cannot read e-mail messages in Microsoft CRM Sales for Outlook (the Outlook client) when the following conditions are true:
 * The e-mail messages were received in the Outlook client.
 * The e-mail messages are encoded in one of the following character sets:
 * KOI8-R
 * KOI8-U
 * ISO 8859-5 Cyrillic

However, you can use the Outlook client to read e-mail messages that are encoded in these character sets when the following conditions are true:
 * The e-mail messages were received in Microsoft Outlook.
 * The e-mail messages were then promoted to the Outlook client.



RESOLUTION
Microsoft Business Solutions CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



For more information about how e-mail attachment extensions are being renamed to .txt in Microsoft CRM 1.2, click the following article number to view the article in the Microsoft Knowledge Base:

892054 E-mail attachment extensions are being renamed in Microsoft CRM 1.2 to a .txt extension

Keywords: kbbug kbfix kbqfe kbmbsmigrate kbhotfixserver kbmbsemail KB890596

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