Microsoft KB Archive/919480

= Entity mappings between the custom entity and the contract entity do not work as expected in Microsoft Dynamics CRM 3.0 =

Article ID: 919480

Article Last Modified on 3/15/2007

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APPLIES TO

 Microsoft CRM client for Microsoft Office Outlook, when used with:  Microsoft Dynamics CRM 3.0

 Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers  Microsoft Dynamics CRM 3.0 Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0:
 * You create a custom entity.
 * You create a relationship between the custom entity and the contract entity.
 * You create mappings between the two entities.
 * You create a contract from the custom entity instance by adding a related contract.

In this scenario, the mappings do not work as expected.

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RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0, the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers server software, or the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers client software.

Prerequisites
There are no prerequisites to install this hotfix.

Restart requirement
If you are prompted, restart the computer after you install this hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers server software, or the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers client software, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers server software, or the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers client software.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB919480$\Spuninst folder.

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Microsoft Dynamics CRM 3.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbfix kbbug kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB919480

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