Microsoft KB Archive/873423

= &quot;Stop&quot; error message when you install Virtual PC Additions and SMS client components on a Windows NT 4.0-based virtual machine in Virtual PC 2004 =

Article ID: 873423

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Virtual PC 2004

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SYMPTOMS
When the guest operating system in Microsoft Virtual PC 2004 is Microsoft Windows NT 4.0, the virtual machine may quit unexpectedly. Additionally, you receive a &quot;Stop&quot; error message in this scenario.



CAUSE
This problem occurs when you install the following programs on the Windows NT 4.0-based virtual machine:
 * Virtual PC Additions
 * Microsoft Systems Management Server (SMS) client components



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces the Virtual PC Additions that were included with Virtual PC 2004.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time       Size         File name 14-Jul-2004 17:43      26,947,584   Vmadditions.iso



WORKAROUND
To work around this problem, remove Virtual PC Additions from the Windows NT 4.0-based virtual machine. To do this, follow these steps:
 * 1) On the Windows NT 4.0-based virtual machine, click Start, click Settings, and then click Control Panel.
 * 2) In Control Panel, click Add/Remove Programs.
 * 3) In the Add/Remove Program Properties dialog box, click Virtual Machine Additions, click Add/Remove, and then click Yes when you are prompted to confirm the removal.
 * 4) In the Virtual Machine Additions dialog box, click Yes to restart the virtual machine.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: blue screen bluescreen 0x0000000A crash

Keywords: kbqfe kbhotfixserver kbbug kbprb KB873423

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