Microsoft KB Archive/304504

= OFF2000: Error Message: Invalid Page Fault in Module Kernel32.dll When Opening or Saving File =

Article ID: 304504

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q304504



SYMPTOMS
When you attempt to open or save a file using one of the Microsoft products listed at the beginning of this article, the following error message appears:

Invalid Page Fault in module Kernel32.dll.



CAUSE
This problem can occur if a folder named, My Documents, is nested in the default My Documents folder.



RESOLUTION
To correct this problem, rename the nested My Documents folder. To do this, follow these steps:
 * 1) Quit all running programs.
 * 2) Right-click the Start button on the Windows taskbar and then click Explore.
 * 3) Locate the My documents\My documents folder. Right-click the nested (second level) My Documents folder and then click Rename on the menu that appears.
 * 4) Type a new name for the folder and then press ENTER.
 * 5) Quit Windows Explorer.

Additional query words: OFF2000

Keywords: kberrmsg kbprb KB304504

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