Microsoft KB Archive/272559

= XADM: Information Store Crashes When You Save a Complex View =

Article ID: 272559

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q272559



SYMPTOMS
The information store (Store.exe) may stop responding (crash) with an access violation when you save a complex folder view, and you receive the following error message:

store.exe - Application Error

&quot;The instruction at &quot;0x00386620&quot; referenced memory at &quot;0x00000000&quot;.

The memory could not be &quot;read&quot;.

The following event is written in the Application log in Event Viewer: Event ID: 4096 Source:Dr.Watson Description The application, exe\store.dbg, generated an application error The error occurred on 10/24/2000 @ 9:41:42.854 The exception generated was c0000005 at address 0x00386620 (no symbols)



CAUSE
The information store does not calculate the size of the index buffer for the view correctly.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Additional query words: X5 107698 STORE!JIDX EcAddCondColumn

Keywords: kbhotfixserver kbqfe kbbug kbexchange550sp4fix kbfix kbqfe KB272559

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