Microsoft KB Archive/229033

= Programs That Replace Msgina.dll May Cause "STOP 0x0000001E" Error Message =

Article ID: 229033

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q229033



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Programs (such as remote-control software or third-party redirectors) may replace the Msgina.dll file with a third-party version of the file. Replacing the Microsoft Msgina.dll file with a third-party version may result in the following error message on a blue screen:

STOP: 0x0000001E (0xC0000005, 0xA0036FC2, 0x00000000, 0x00000004) KMODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys

Note that the second parameter may differ for Win32k.sys, depending on the system configuration.

This Kernel-mode trap occurs on reboot, shortly before the logon prompt is displayed.



CAUSE
There is an incompatibility with the third-party file and the Win32k.sys driver in Windows NT. The third-party file probably needs to be updated to be compatible with the Microsoft Windows NT service pack version you are running.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem:  Install a parallel copy of Windows NT in a different folder on the hard disk. Restart the computer with the new installation of Windows NT. Start Registry Editor (Regedt32.exe). On the the Window menu, click HKEY_LOCAL_MACHINE on Local Machine. On the Registry menu, click Load Hive. Type the path to the Software hive of the prior installation (%SystemRoot%\System32\Config\Software), and then click Open. When you are prompted for the name of the key, type test . Scroll down to the following registry entry:

HKEY_LOCAL_MACHINE\TEST\Microsoft\Windows NT\Current Version\WinLogon

</li> Delete the GinaDLL value. Deleting this entry forces Windows NT to default to the Msgina.dll file at startup.</li> Double-click the minus sign in the folder representing the TEST key, and then click the TEST key. On the Registry menu, click Unload Hive. This saves the registry changes to the prior installation's SOFTWARE hive.</li> Quit Registry Editor, and then restart the computer using the prior installation of Windows NT.</li></ol>

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MORE INFORMATION
For further information, please contact the manufacturer of the program you installed.

Additional query words: gina

Keywords: kbprb KB229033

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