Microsoft KB Archive/234888

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Cannot Install "Character Map" in Add/Remove Programs

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Q234888

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you attempt to install the Character Map tool from the Add/Remove Programs tool in Control Panel, Character Map is not on the list of installable tools. The following tools may also be missing:


 * Mouse Pointers
 * Net Watcher
 * Quick View
 * System Monitor
 * Windows 95 Tour
 * Multilanguage Support

CAUSE
This issue can occur if you installed Windows 95 from floppy disk. The tools listed earlier in this article are available on the Windows 95 CD-ROM, but not on the floppy disks.

RESOLUTION
To work around this issue, follow the instructions listed in the following article in the Microsoft Knowledge Base:

"Q135315 CD-ROM Extras for Microsoft Windows 95 Upgrade"

STATUS
This behavior is by design.

Additional query words:

Keywords : kbsetup kbtool kbui win95

Issue type : kbprb

Technology : kbWin95search kbWin95