Microsoft KB Archive/883309

= You cannot send messages after you change the routing group configuration, and an event ID 986 message is logged in Exchange 2000 Server =

Article ID: 883309

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-





SYMPTOMS
You cannot send messages from a computer that is running Microsoft Exchange 2000 Server after you change the routing group configuration. Additionally, the following event ID message is logged in the event log on the server: Event Type: Warning

Source : MSExchangeTransport

Category : Routing Engine/Service

Event ID : 986

Description: GetMessageType returned hr=0x8007000e, MsgType=0xffffffff. Size=, Prio=0x1, Flags=0x2, TypeOfMsg=0x2000 OrigDN=<> cRRHosts=0, ChkSum=0x0 6RRHs=<>,<>,<>,<>,<>,<>

To send messages, you have to restart the server regularly. When you restart the server, it appears to be working as expected.



CAUSE
This problem occurs because of a memory leak in the Exchange routing engine. When messages go through the Routing Group connector after you change a routing group configuration, a new object is created. The Exchange routing engine performs an additional reference call on this object. When this behavior occurs, the Exchange routing engine cannot release memory.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.      Date         Time   Version            Size    File name --  13-Sep-2004  04:47  6.0.6617.6        507,904  Phatq.dll 12-Sep-2004 05:04  6.0.6617.6        532,480  Reapi.dll NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XCON

Keywords: kbexchtransport kbprb kbfix kbhotfixserver kbqfe KB883309

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.