Microsoft KB Archive/892850

= Internet Explorer or another program that uses DDE stops responding on a Microsoft Windows 2000-based or Microsoft Windows XP-based computer =

Article ID: 892850

Article Last Modified on 3/26/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
If you start Microsoft Internet Explorer or another program that uses Dynamic Data Exchange (DDE), Internet Explorer and any other program that uses DDE stops responding. This symptom occurs if you start Internet Explorer or another program that uses DDE on a Microsoft Windows 2000-based or Microsoft Windows XP-based computer



CAUSE
This problem occurs when Internet Explorer or another program that uses DDE unregisters a DDE server. Internet Explorer or another program that uses DDE then sends a DDE registration broadcast message by using the SendMessage function. If another program that is running on the Windows 2000-based or on the Windows XP-based computer does not correctly process an Windows message loop, the program that uses DDE stops responding.



Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 3 (SP3) is required to install this hotfix

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 17-Jun-2004 23:05  5.0.2195.6945     231,184  Gdi32.dll 17-Jun-2004 23:05  5.0.2195.6946     712,464  Kernel32.dll 24-Mar-2004 02:17  5.0.2195.6898      37,136  Mf3216.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 17-Jun-2004 23:05  5.0.2195.6928     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 07-Feb-2005 05:35  5.0.2195.7026   6,301,696  Sp3res.dll 28-Feb-2005 11:46  5.0.2195.7032     380,688  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 24-Dec-2004 17:23  5.0.2195.7013   1,633,616  Win32k.sys 24-Aug-2004 22:59  5.0.2195.6970     182,544  Winlogon.exe 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll 17-Jun-2004 23:05  5.0.2195.6946     712,464  Kernel32.dll 24-Dec-2004 17:23  5.0.2195.7013   1,633,616  Win32k.sys 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll

Windows XP hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows XP Service Pack 1 (SP1) or later is required to install this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Service Pack 1 x86
  Date         Time   Version            Size    File name --  02-Feb-2005  20:27  5.1.2600.1619     574,464  User32.dll 05-Aug-2004 18:15  5.1.2600.1581   1,845,888  Win32k.sys

Windows XP Service Pack 2 x86
  Date         Time   Version            Size    File name --  02-Feb-2005  20:20  5.1.2600.2597     577,024  User32.dll

Windows XP Service Pack 1 IA-64
  Date         Time   Version         Size       File name -  02-Feb-2005  19:22  5.1.2600.1619   1,485,312  User32.dll   IA-64 05-Aug-2004 16:27  5.1.2600.1581   5,629,952  Win32k.sys 02-Feb-2005 19:27  5.1.2600.1619     557,056  Wuser32.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbpubtypekc KB892850

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