Microsoft KB Archive/916889

= A separate e-mail message window opens or nothing happens when you try to send a OneNote 2007 page as an e-mail message =

Article ID: 916889

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Office OneNote 2007

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SYMPTOMS
When you try to send a Microsoft Office OneNote 2007 page as an e-mail message, you experience one of the following symptoms:
 * A separate e-mail message window opens that contains the OneNote 2007 file as an attachment.
 * Nothing happens. No e-mail message can be sent.

Note When you point to Send Page To on the File menu and then click Mail Recipient, the e-mail message envelope appears at the top of the OneNote 2007 page.



CAUSE
This behavior may occur if one of the following conditions is true:
 * You do not have Microsoft Outlook 2007 installed.
 * A MAPI-compatible e-mail program such as Microsoft Office Outlook 2003 or Microsoft Outlook Express is not responding to the MAPI call from OneNote 2007. Alternatively, the e-mail program is not installed.
 * Outlook 2007 is not the default e-mail client.



RESOLUTION
To resolve this behavior, use one of the following methods.

Method 1: Install Outlook 2007
To receive the e-mail message envelope at the top of the OneNote 2007 page, you must install Outlook 2007.

Method 2: Install a MAPI-compatible e-mail program
To open a separate e-mail message window when you send a OneNote 2007 page, install Outlook 2003, Outlook Express, or another MAPI-compatible e-mail program.

Note Outlook Express is installed as part of Microsoft Internet Explorer. For more information about Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.mspx

Method 3: Set Outlook 2007 as the default e-mail client
If Outlook Express is configured as the default e-mail client, the e-mail features in OneNote are unavailable. To resolve this issue, set Outlook 2007 as the default e-mail client. To do this, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Programs tab.
 * 4) Set Outlook 2007 as the default e-mail client.

Additional query words: onenote2007 onenote2k7 on2007 on2k7

Keywords: kbemail kbtshoot kbexpertisebeginner kbprb KB916889

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