Microsoft KB Archive/192451

{|
 * width="100%"|

-

The information in this article applies to:


 * Microsoft Exchange Server, versions 4.0, 5.0, 5.5

-

PROFS Connector First Customer Contact Form
Server Operating System: Windows NT 3.51 or 4.0 _____

Windows NT Service Packs installed: _____

Is this server a PDC, BDC, or member server? __________

Is there a backup? If so, how current? _____

Exchange Server version: ____

Are there any Exchange QFE fixes installed? Yes / No

Exchange Service Packs installed: ____

Exchange configuration: _____

Organization Name: _____

Site Name: ____

Server Name: ____

Number of servers on this site: _____

Number of sites: ____

Connectors Information:

Is this a LinkAge 3.2 Connector or an Exchange 5.5 Connector? ____

If LinkAge 3.2, what patch level is installed? ____

Connectors Configuration:

Exchange Local Node Name: ____

Partner Node Name: ____

Local LU Name: ____

Remote LU: ____

Location ID Name: ____

Include Ovdfile.dat File: ____

What version of SNA Server is installed? SNA Server 2.11 SP2, 3.0 SP, or 4.0? _____

Is SNA Server installed on this Exchange Server computer? Yes / No Foreign system host type (example: Mainframes IBM390, IBM4300 Series): ____

IBM PROFS (must be version 2 Release 2 Modification level 3 or later): ____

"-OR-" OfficeVision/VM (must be Release 2 Modification Level 0 or later): ____

RSCS version (version 2.3.0 or at PUT level 9202 or later): ____

ACF/VTAM version (version 3 for VM/SP or higher): _____

Has this ever worked? Yes / No

If yes, when did it stop working? _____

What has changed, if known? _____

Can messages be sent from a foreign messaging system to Exchange? Yes / No

Can messages be sent from Exchange to a foreign messaging system? Yes / No

Is the problem seen on the foreign messaging system? Yes / No

Is the problem seen on the local Exchange or LinkAge connector? Yes / No

Is the problem intermittently or consistently reproducible? __________

List All Error Messages Reported (event logs, pop-ups, and browser logs): 

Detailed Description of the Problem: 

List Any Troubleshooting Steps Already Taken: 

Customer Impact: Low Medium High

NOTE: Attach any available logs or Performance Monitor data. To acquire browser logs on LinkAge 3.2, go to the Linkage\logs directory. You will see logs labeled Yymmddll.log (for example, 98090501.log). On Exchange Server version 5.5, the logs are located in Exchsrvr\Connect\Exchconn\Logs.

Hardware Information:

Machine Type (brand): _____

CPU/Speed: _____

Memory: _____

Hard disk size/free space: _____

Network Card Brand: _____

Network Type: Ethernet Token Ring FDDI ATM FAST ETHERNET

Server Protocol(s): _____

Client Protocol(s): _____

If it's a client issue:

Client: MS-DOS Windows Windows NT Windows 95 Macintosh

Machine Type (brand): _____

CPU/Speed: _____

Memory: _____

Hard disk size/free space: _____

Network Card Brand: _____

Client Service Packs installed: _____

Keywords : XFOR

Version : WINDOWS:4.0,5.0,5.5

Platform : winnt

Issue type : kbinfo
 * }