Microsoft KB Archive/919009

= An incoming fax call may stop responding and not finish in Windows Server 2003 =

Article ID: 919009

Article Last Modified on 10/11/2007

-

APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems  Microsoft Windows Server 2003, Standard x64 Edition</li> Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

-

<div class="symptoms_section">

SYMPTOMS
After you receive several incoming fax calls on a computer that is running Microsoft Windows Server 2003, an incoming fax call may stop responding and not finish. When this problem occurs, the fax console reports the status of the fax call as incoming, even after the caller has disconnected. Therefore, new incoming fax calls are ignored.

<div class="cause_section">

CAUSE
This problem occurs when a fax arrives immediately after a previous fax has finished. The Microsoft Fax Service confuses the new fax call with the previous fax call.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have the following products installed:
 * Windows Server 2003 with Service Pack 1 or an x64-based version of Windows Server 2003
 * The Microsoft Fax Service

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with SP1, Itanium-based versions
<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
You are most likely to notice this problem when you use fax hardware that supports multiple fax calls. One manufacturer of such hardware is Cantata Technology. Cantata Technology was formerly known as Brooktrout. This problem may be caused by a problem in the Cantata Technology software. To make sure that you fully resolve this issue, obtain an update from Cantata after you apply this hotfix. For information about how to contact Cantata, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB919009

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.