Microsoft KB Archive/244577

= Norton Utilities 2000 Reports Registry Error or Virus Infection After You Install Direct X 7.0 =

Article ID: 244577

Article Last Modified on 1/25/2007

-

APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

-



This article was previously published under Q244577



SYMPTOMS
After you install Microsoft DirectX version 7.0, Norton Utilities 2000 may report that your computer has a virus or a registry error with the following message:

The key CLSID\{92187326-72B4-11d0-A1AC-0000F8026977}\InprocHandler32 refers to a missing file C:\WINDOWS\SYSTEM\gchand.dll

Also, Norton Utilities 2000 may prompt you to delete this key or may "fix" the issue automatically. After it does so, DirectX may no longer function properly or you may see the following error in DirectX Diagnostics when you press Input:

Problems were found in the system registry, the above referred registry key (CLSID\{92187326-72B4-11d0-A1AC-0000F8026977}\InprocHandler32)is missing!



RESOLUTION
To resolve this issue, view the following Norton Utilities 2000 Web site for information about a fix for this issue:

http://service1.symantec.com/SUPPORT/nunt.nsf/ae4ef3970d92c2f2852567c50043aaa9/7ed47e96d6a0ba558825685c00643b9b?OpenDocument

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: windoctor

Keywords: kb3rdparty kbenv kbprb KB244577

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.