Microsoft KB Archive/837753

= Event 1004 occurs when DNS tries to load a zone that contains non-ASCII characters in Windows Server 2003 =

Article ID: 837753

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
After you create a new DNS zone in Microsoft Windows Server 2003, the new zone may not load after you restart the DNS service. The following event may appear in the event log: Event Type: ErrorEvent Source: DNS Event Category: None Event ID: 1004 Date: 15.03.2004 Time: 17:10:19 User: N/A

Description: The DNS server could not find or open zone file dns\m\303\266ller.de.dns. in the %SystemRoot%\System32\Dns directory. Verify that the zone file is located in this directory and that it contains valid data.

For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: e5 03 00 00 å...



CAUSE
This problem may occur if the zone contains special non-ASCII characters. For example, the problem occurs if the zone contains the &quot;ä&quot;, &quot;ö&quot;, or &quot;ü&quot; characters.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

IA-64   Date         Time   Version            Size    File name --  06-Apr-2004  16:18  5.2.3790.158    1,024,000  Dns.exe          IA-64 06-Apr-2004 16:43  5.2.3790.158      423,424  Wdns.exe         x86 17-Mar-2004 06:10                        271  Branches.inf 06-Apr-2004 16:49                     10,119  Kb837753.cat 06-Apr-2004 16:45                        354  Updatebr.inf 06-Apr-2004 16:46                      7,101  Update_rtmqfe.inf x86   Date         Time   Version            Size    File name --  06-Apr-2004  19:43  5.2.3790.158      423,424  Dns.exe 17-Mar-2004 09:10                        271  Branches.inf 06-Apr-2004 19:49                      9,766  Kb837753.cat 06-Apr-2004 19:44                        354  Updatebr.inf 06-Apr-2004 19:44                      5,629  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: escaped chars boot file German

Keywords: kbhotfixserver kbqfe kbdns kbwinserv2003presp1fix kbevent kbqfe kbfix kbbug KB837753

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