Microsoft KB Archive/902237

= Migration fails when you use the Exchange Migration Wizard to migrate mailboxes from an IMAP4 server to Exchange Server 2003 =

Article ID: 902237

Article Last Modified on 11/21/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Service Pack 1
 * Microsoft Exchange Server 2003 Service Pack 2

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SYMPTOMS
When you use the Exchange Migration Wizard to migrate mailboxes from an Internet Message Access Protocol version 4rev1 (IMAP4) server to a server that is running Microsoft Exchange Server 2003, the migration fails. Additionally, an event that is similar to the following is logged in the Application log on the Exchange server: Event ID : 14001

Category : None

Source : MSExchangeMig

Type :Error

Message : Error interpreting response from IMAP server.

Note The migration fails for some mailboxes.



CAUSE
This problem occurs if a mailbox has a structure that contains multiple folders.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

To resolve this issue for an Exchange 2003 Server Service Pack 2 (SP2) computer, apply the latest post-SP2 hotfix for the Exchange Server Migration Wizard. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

919235 Migration fails when you run Mailmig.exe in clone mode by using the /m switch in Exchange Server 2003



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the new naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM XCON

Keywords: kbqfe kbhotfixserver kbfix kbbug kbpubtypekc KB902237

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