Microsoft KB Archive/99710

= Four HP Printer Problems Associated with LAN Manager =

Article ID: 99710

Article Last Modified on 11/1/2006



This article was previously published under Q99710



SUMMARY
This article discusses four problems encountered with Hewlett Packard token ring printers running off of LAN Manager 2.1 servers. Details on the network configuration that reported the problems are found below.



MORE INFORMATION
The network reporting these problems contained: 9 LAN Manager 2.1 file servers with 6 HP token ring printers attached to each server. The servers were running HPFS, Irmatrak and IBM token ring cards running NetBEUI. The HPs were running the HP-jet direct cards at 4 MB/sec. The printers were physically connected to the server through 2 Synoptics concentrators and a Cisco router.

PROBLEM 1


SYMPTOMS
No more than six printers are allowed per LAN Manager server.

The HP3Si printers come up with Error 40 on them for no apparent reason. If you reset, the server connection is re-established. HP3s and HP3Ds do not get an Error 40, but they stop printing and have to be turned off and back on to re-establish the connection.

The HP setup program on the server displays some of the already connected printers, not just the new (unconnected) printers, as it should. This display changes from hour to hour.

You cannot delete an in-progress print job. If a printer stops printing a job, you cannot restart it because of the stuck print job. You can delete the print queue and recreate it, but sometimes a queue does not delete even after rebooting the server 2-3 times.



CAUSE
This is a thread limitation problem related to OS/2 and to HPREDIR, which through design use many threads per printer.

This probably indicates a loss of the logical connection between the server and the printer.

HP printers should broadcast availability only when they are NOT connected to a server. NOTE: only one server can connect to a printer with the OS/2 HPREDIR.EXE (this is not true for Windows NT and Windows for Workgroups). The appearance of the printer's NIC address might indicate that the printer cannot determine that the server is still out there.

A software problem with PMSPL.DLL in LAN Manager 2.1, fixed in versions 2.1a and 2.2.

NOTE: JetDirect is no longer supported by HP. SDI (Simple Device Installation) is now used to install network printers. For more information on this, see:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj06765



RESOLUTION
The latest version of HP Jet Direct software (A.00.03) supports seven printers, due to a new architecture of HPREDIR.EXE. The seven printer limit is still due to the OS/2 thread limit mentioned above.

PROBLEM 2
Consult HP about the Error 40.

PROBLEM 3
As implied by the CAUSE of the problem, this usually means that no server has a connection to the printer. Check the HP Setup program for the server that should have the connection to see if the connection has been lost. If it has not been lost and you suspect problems, contact HP Technical Support. In any case, do not establish two LAN Manager servers that use the same physical HP Printer. When a LAN Manager server (using the OS/2 HPREDIR.EXE) connects to the HP printer, it establishes a &quot;permanent&quot; connection.

Under Windows NT and Windows for Workgroups, it is possible to connect only for the duration of a print job. Although this allows multiple servers to use the same physical printer, it adds complexity to your printing solution and Microsoft does not recommend it.

PROBLEM 4
Improved by a software fix. Sometimes, a print job that still will not cancel with the new PMSPL.DLL from LAN Manager 2.1a and 2.2 can be canceled if HPREDIR.EXE is terminated gracefully.

It's a good idea to run the HPREDIR in STARTUP.CMD instead of CONFIG.SYS. Here is the procedure:
 * 1) Remark out the RUN=C:\HPNETPRN\HPREDIR.EXE at the bottom of your CONFIG.SYS.
 * 2) Add START C:\HPNETPRN\HPREDIR.EXE to STARTUP.CMD (maybe just before starting the server).

This has two advantages:  The HPREDIR.EXE program generates very useful information to STDOUT that is never seen when it is started as a detached process (as RUN=C:\HPNETPRN\HPREDIR.EXE), but is viewable in the new OS/2 window that is created to run HPREDIR when you START HPREDIR. It lets you choose either of two methods to stop the HPREDIR--the fast method or the preferred method. Method #1--FAST:

You can CTRL+C the HPREDIR.EXE and stop it (sometimes freeing PRINT MANAGER to delete a print job--this was the only mechanism available before the PMSPL.DLL fix), then do another START C:\HPNETPRN\HPREDIR.EXE to reconnect the server to the printer.

This has the disadvantage of terminating HPREDIR.EXE without allowing it a chance to gracefully shut down.

Method #2--PREFERRED:

HP has included a mechanism in their INSTALL program to stop HPREDIR if it happens to be running. You can invoke this mechanism (without doing an actual re-installation).

 Start the program C:\HPNETPRN\INSTALL.EXE. Choose a default language of your choice (which one is not important). Hit ENTER until the dialog appears that asks you where you wish to install the software (defaults to C:\HPNETPRN).</li> At this dialog, press ESC (this should drop you to a C:\ prompt).</li> At this point, HPREDIR.EXE has received a KILL REDIR message from the INSTALL program and has terminated gracefully.</li></ol>

This method of terminating HPREDIR.EXE also works when HPREDIR is running as a detached process from CONFIG.SYS.</li></ul>

Additional query words: wfw wfwg adapter 2.10 2.1 2.10a 2.1a

Keywords: kbnetwork KB99710

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.