Microsoft KB Archive/271811

= USB Devices May Cause Hang While Attempting to Hibernate =

PSS ID Number: 271811

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q271811



SYMPTOMS
Your computer may stop responding (hang) if you have a Universal Serial Bus (USB) device attached while the computer attempt to hibernate. This problem can occur on computers that have integrated Open Host Controller Interface (OHCI) USB host controllers, and S4 support in the BIOS.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date       Time       Version    Size    File name ---  8/16/2000  5:11:16pm  4.10.2225  36,704  Usbhub.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: hibernation

Keywords: kbHardware kbprb kbQFE KB271811

Technology: kbWin98SE kbWin98SEsearch

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