Microsoft KB Archive/309440

= A 3Dlabs Wildcat 5110 AGP Video Adapter Is Not Detected in the AGP Slot on Itanium-Based Computers =

Article ID: 309440

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q309440



SYMPTOMS
The 3Dlabs Wildcat 5110 AGP video adapter is not detected in Itanium-based computers. There is no indication in the Setupapi.log file that Plug and Play detection was performed on the adapter. In Device Manager, the AGP slot indicates an error (code 12) only when the 3Dlabs Wildcat 5110 video adapter is in the AGP slot.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Version      Size     File name ---  18-Oct-2001  07:47  5.1.2600.16  71,296   Agp460.sys (ia64)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinxpsp1fix KB309440

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