Microsoft KB Archive/145690

= Quick Viewer Blank When You Remote Control to Clients =

Article ID: 145690

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.1 Service Pack 1

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This article was previously published under Q145690



SYMPTOMS
After you upgrade your Systems Management Server 1.1 client computers to Service Pack 1 and use Remote Control to access the client, the fonts are displayed incorrectly. They are spaced out and cannot be read. In addition, the Systems Management Server Quick View windows is blank.



CAUSE
This problem occurs if the remote control client uses a higher pixel or color depth resolution than the Systems Management Server.



WORKAROUND
To work around this problem, install the IDIS_LM.DLL file from the System Management Server 1.1 compact disc (not Service Pack 1).



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. A fix to this problem is in development, but has not been regression-tested and may be destabilizing in production environments. Microsoft does not recommend implementing this fix at this time. Contact Microsoft Technical Support for more information on the availability of this fix.

Additional query words: prodsms

Keywords: kbbug kbfix kbnetwork kbremoteprog kbtshoot KB145690

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