Microsoft KB Archive/318325

= Visio2000: Visio Solution Does Not Load Correctly When You Attempt to Open It =

Article ID: 318325

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q318325



SYMPTOMS
When you attempt to open a solution in Microsoft Visio, the solution fails to load correctly. The components of the solution, such as solution-specific menus and stencils, do not appear in the drawing window. Instead, you receive only a blank drawing page.



CAUSE
This behavior can occur if the solution is damaged or if it is not installed correctly.



RESOLUTION
To resolve this behavior, use one of the following methods.

Method 1: Repair the Installation of Visio

 * 1) Quit all programs that are running on your computer, including any virus-protection programs.
 * 2) Insert the Visio CD-ROM into the CD-ROM drive or DVD-ROM drive.
 * 3) Click Install Visio 2000.
 * 4) On the &quot;Welcome to the Visio Installation Manager&quot; page, click Next.
 * 5) On the Setup Operation page, click Reinstall/Repair, and then click Next.
 * 6) On the Setup Preview page, click Next.
 * 7) Click Finish.
 * 8) Start Visio, and then open the solution to verify that it opens correctly.

Method 2: Reinstall the Solution

 * 1) Quit all programs that are running on the computer, including any virus-protection programs.
 * 2) Insert the Visio CD-ROM into the CD-ROM drive or DVD-ROM drive while holding down the SHIFT key to prevent the installation program from starting automatically.
 * 3) Start Microsoft Windows Explorer, and then browse to  :\Install\bin folder, where   is the computer's CD-ROM drive or DVD-ROM drive.
 * 4) Double-click  .msi where   is the name of the solution that you want to reinstall. For example, if you want to reinstall the Block Diagram solution, double-click Block_Diagram.msi.
 * 5) Click Reinstall.
 * 6) Click Finish.
 * 7) Start Visio, and then open the solution to verify that it opens correctly.



MORE INFORMATION
For additional information about how to troubleshoot Visio solutions, click the article number below to view the article in the Microsoft Knowledge Base:

313267 Visio2000: After You Start Visio, You Cannot Find the Solution That You Want

For additional information about how to install Visio, click the article number below to view the article in the Microsoft Knowledge Base:

269456 Visio2000: Some Features That You Want to Use Were Not Installed

For additional information about how to troubleshoot Visio installation issues, click the article number below to view the article in the Microsoft Knowledge Base:

269461 Visio2000: Troubleshooting Installation Problems

Additional query words: prb

Keywords: kbprb KB318325

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