Microsoft KB Archive/932159

= You receive an “Extender Not Found” error message when you try to add an Extender to a Windows Vista Media Center-based computer =

Article ID: 932159

Article Last Modified on 10/23/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Microsoft Xbox

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SYMPTOMS
When you try to add a Windows Media Center Extender to a Windows Vista Media Center-based computer, you receive the following error message:

Extender Not Found

Setup could not find you Extender. Verify the Following
 * Your Extender is on and connected to the same network as this computer
 * Your setup key is correct
 * Your firewall is set up to allow UPnP Discovery



CAUSE
This issue occurs because the Windows Vista Media Center-based computer cannot find the Extender on the network.



Method 1
Verify that the Windows Vista Media Center-based computer and the Media Center Extender are connected to the same network.

For information about how to connect an Xbox console to a network, visit the following Xbox Web site:

http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/intro.htm

Method 2
Determine whether firewall settings or privacy programs are preventing communication between the computer and the console.

For more information about how to configure your firewall or privacy programs, see the documentation from the manufacturer.

For more information about firewalls and Media Center Extenders, visit the following Microsoft Web site:

http://www.microsoft.com/windows/products/winfamily/mediacenter/firewall.mspx

Method 3

 * 1) Install the latest driver for the network adapter on the computer. For more help about how to download and install the driver, contact the computer manufacturer.
 * 2) Use a different network adapter to help determine whether the network adapter is causing the issue.

Method 4
Verify that the computer is not joined to a domain. To determine whether Group Policy settings are causing the connection issue, temporarily remove the computer from the domain, restart the computer, and then again try to add the Media Center Extender.



MORE INFORMATION
For more information about Media Center Extenders, visit the following Microsoft Web site:

http://www.microsoft.com/windows/products/winfamily/mediacenter/default.mspx

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