Microsoft KB Archive/223842

= You receive error messages when you try to open a SBCM contact in Outlook 97 =

Article ID: 223842

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Small Business Customer Manager, when used with:
 * Microsoft Office 2000 Small Business Tools
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 97 Standard Edition

-



This article was previously published under Q223842



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you use Outlook 97, if you attempt to open a contact created with the Small Business Customer Manager (SBCM), you may receive one of the following series of error messages

Could not load an object because it is not available on this machine.

followed by:

Object doesn't support this property or method: 'page SBE.DataGrid1' Line No: 11.

Because Outlook 97 does not support integration with SBCM, another series of errors may also be seen:

Microsoft Outlook. The custom form could not be opened. Outlook will use an Outlook form instead. A required component is missing: Outlvbs.dll. Please install Microsoft Outlook again.

If you click OK, the following error appears:

Microsoft Outlook. Can't open this item. A required component is missing: OutlVBs.dll. Please install Microsoft Outlook again.

NOTE: These errors only occur when the contacts are stored in a Microsoft Exchange Server mailbox.



CAUSE
The Contact form for items created with the SBCM uses a custom form with form controls that Outlook 97 cannot access.



WORKAROUND
Access these contacts with Outlook 2000.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

