Microsoft KB Archive/117331

Money Cannot Access Modem Using TURBOCOM.DRV Driver

PSS ID Number: Q117331 Article last modified on 12-12-1997

3.00 3.00a

WINDOWS

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========================================================= 3.00 3.00a WINDOWS kbprint

= SYMPTOMS =

Using TURBOCOM.DRV in place of COMM.DRV causes Money to return the following error message:

Your modem is turned off, improperly configured, or in use by another application. Press F1 for more information.

NOTE: Street Smart, the investment tracking program from Charles Schwab, loads the TURBOCOM.DRV driver by default. It is possible to run a custom installation of Street Smart and cancel the selection of TURBOCOM.DRV to prevent it from loading.

= RESOLUTION =

To uninstall TURBOCOM.DRV loaded by Street Smart:

  Insert Disk 1 of Street Smart.   From the File menu in Program Manager, choose Run.   In the Command Line box, type the following, where is the name of the floppy disk drive containing Disk 1: :   Choose the Custom Install option.   Check the Uninstall TURBOCOM.DRV option. Choose OK.   Street Smart will remove the TURBOCOM.DRV driver entries from your SYSTEM.INI and your CONFIG.SYS file. 

= MORE INFORMATION =

To cancel (disable) TURBOCOM.DRV and use the Windows COMM.DRV driver instead:

  Open the SYSTEM.INI file in a text editor such as Notepad. </li>  Disable the TURBOCOM.DRV driver in the [BOOT] section by adding a semicolon to the line that reads COMM.DRV=TURBOCOM.DRV so it reads: ;COMM.DRV=TURBOCOM.DRV </li>  To re-enable the Windows COMM.DRV driver in the [BOOT] section, remove the semicolon from the line that reads ;COMM.DRV=COMM.DRV so it reads: COMM.DRV=COMM.DRV </li>  Disable the two TURBOCOM.DRV virtual drivers in the [386Enh] section. To disable the drivers, change the following lines Device=TurboVcd.386 Device=TurboBuf.386 so they read: ;Device=TurboVcd.386 ;Device=TurboBuf.386 </li>  Re-enable the Windows default virtual communications drivers in the [386Enh] section. To enable the drivers, make changes to the following two lines: ;Device=VCD ;Device=combuff so they read: Device=VCD Device=combuff </li>  Open the CONFIG.SYS file in a text editor such as Notepad. </li>  Change the following line from: Device=C:.SYS To the following: Rem Device=C:.SYS </li>  Save the changes, exit Windows, and restart your computer. </li></ol>

For more information about Street Smart, contact Charles Schwab at (800) 334-4455.

KBCategory: kbsetup KBSubcategory: kbonline

Additional query words: 3.00

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========================================================= Keywords : kbonline Version : 3.00 3.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.