Microsoft KB Archive/297837

= The CD-ROM Drive May Not Be Accessible During Setup on Computers That Have DirectCD Installed =

Article ID: 297837

Article Last Modified on 1/15/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q297837





SYMPTOMS
When Adaptec DirectCD is installed on a Windows-based computer and DirectCD has locked the CD-ROM drive, and then you upgrade the operating system to Windows XP, the CD-ROM drive may remain locked (inaccessible) during Setup until Setup is finished.



CAUSE
This behavior can occur when DirectCD locks the CD-ROM drive to prevent access to it by users or other programs.



RESOLUTION
To work around this behavior, unlock the drive in DirectCD before you upgrade the operating system to Windows XP.



MORE INFORMATION
This behavior can cause a problem with Setup if the drive letters change after the computer is restarted, or if the CD-ROM drive is needed to obtain other drivers that are located on a CD-ROM.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhardware kbprb kbsetup KB297837

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