Microsoft KB Archive/930157

= You receive error code 14-80072EFD, 14-80072EE7, or 14-80040111 when you try to install Windows Live OneCare =

Article ID: 930157

Article Last Modified on 9/10/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to install Microsoft Windows Live OneCare, you receive the following error message together with error code 14-80072EFD, 14-80072EE7, or 14-80040111:

Network problems are preventing Windows Live OneCare Installation from continuing at this time. Please check your network connection and then click Try again. If the problem still occurs, click Get help.



CAUSE
OneCare cannot connect to the Internet, or another problem is preventing OneCare from detecting the active Internet connection.



RESOLUTION
To resolve this problem, use the following methods in the order in which they are presented.

Method 1: Troubleshoot Internet connectivity issues
 Make sure that you are connected to the Internet. Windows Live OneCare installation will not likely succeed if there are Internet connectivity issues. For more information about how to troubleshoot Internet connectivity issues, click the following article number to view the article in the Microsoft Knowledge Base:

314095 How to troubleshoot possible causes of Internet connection problems in Windows XP

 Reinstall Windows Live OneCare.

If you continue to receive the same error message, try Method 2.

Method 2: Disable the &quot;Automatically Detect Settings&quot; option in Microsoft Internet Explorer

 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Connections tab, and then click LAN Settings.
 * 4) Clear the Automatically detect settings check box, and then click OK.
 * 5) Click OK to close the Internet Options dialog box.
 * 6) Reinstall Windows Live OneCare.

If you continue to receive the same error message, try Method 3.

Method 3: Remove third-party antivirus programs and firewall programs
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
 * 1) Click Start, click Run, type appwiz.cpl, and then click OK.
 * 2) Under Currently installed programs, locate any third-party antivirus programs or firewall programs.
 * 3) Click the program, and then click Remove.
 * 4) Repeat step 3 for any additional programs.
 * 5) Restart the computer.
 * 6) Reinstall Windows Live OneCare.

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