Microsoft KB Archive/220699

= OL2000: ESC Key Does Not Close Open Item =

Article ID: 220699

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q220699



SYMPTOMS
When you press the ESC key to close an Outlook item, such as a mail message or contact item, the item does not close.



CAUSE
You clicked Customize on the Tools menu after opening the Outlook item, and then pressed ESC to close the Customize dialog box.



RESOLUTION
Click Close in the Customize dialog box. You can then press ESC to close the open item.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug KB220699

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