Microsoft KB Archive/922677

= Media Center stops responding when you use a mouse to double-click a video file that is digitally protected by DRM =

Article ID: 922677

Article Last Modified on 2/9/2007

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2005

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SYMPTOMS
When you use a mouse to double-click a video file that is digitally protected by using Microsoft Windows Media digital rights management (DRM) in Microsoft Windows XP Media Center Edition 2005, the video may not play. Additionally, Media Center may stop responding.



Prevent the problem
To prevent the problem, click the video one time only to play the video. The problem occurs occasionally when you double-click video files that are digitally protected by DRM.

Resolve the problem after it occurs
To resolve the problem after it occurs, use one of the following methods.

Method 1

 * Restart the computer.
 * Manually end the Ehshell.exe process. To do this, follow these steps:
 * Press CTRL+ALT+DEL to start Windows Task Manager.
 * On the Processes tab, click the Ehshell.exe process.

Note The Image Name column in Windows Task Manager lists the Ehshell.exe process.
 * After you highlight the Ehshell.exe process, click End Process.
 * Restart Media Center.

Method 2
To resolve this problem, install Windows Media Player 11. For more information about how to obtain Windows Media Player 11, click the following article number to view the article in the Microsoft Knowledge Base:

925850 Description and availability of Windows Media Player 11



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation by using unique components such as specific device drivers and optional settings to maximize the performance of the hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/default.mspx

Keywords: kbqfe kbbug kbexpertisebeginner KB922677

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