Microsoft KB Archive/196306

= XFOR: Err Msg: The Remote Access Service Phone Book Cannot be Opened =

Article ID: 196306

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q196306



SYMPTOMS
When you click the Dial-Up Connections tab in the properties for the Internet Mail Service or Internet Mail Connector, the following error message may be displayed:

The Remote Access Service (RAS) phone book cannot be opened. It must be

accessible and in the system directory as \winnt\system32\ras\

rasphone.pbk.

In addition, the following event may appear in the event log:   Event: 4106 Source: MSExchangeIMC Category: SMTP Interface Event Description: The dial-up connection " " could not be made. The error reported was [5]. Access denied. Where is a Dial-Up Networking phonebook entry. Note that if you attempt to manually establish a connection using the Dial-Up Networking phonebook entry, you are able to do so.



CAUSE
The Internet Mail Service or Internet Mail Connector is unable to access the Rasphone.pbk file in the Winnt\System32\Ras folder. This can occur for either of the following reasons:


 * The file is missing or damaged.
 * The Microsoft Windows NT Server administrative shares have been removed from the Microsoft Exchange Server computer.



WORKAROUND
To work around this problem, perform the following steps:

 Verify that the Rasphone.pbk file exists in the Winnt\System32\Ras folder. Recreate the Windows NT Server administrative shares. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

155345 How To Re-Create Administrative Shares in Windows NT





MORE INFORMATION
When you click the Dial-Up Connections tab in the properties for the Internet Mail Service or Internet Mail Connector, the Imcadmin.dll dynamic- link library (DLL) attempts to open the Rasphone.pbk file located in the following folder:

\\ \Admin$\System32\Ras

Where is the name of the Exchange Server computer. If the Rasphone.pbk file does not exist in this folder or the Admin$ share has been removed, Imcadmin.dll is unable to open the file.

Additional query words: ims

Keywords: kbprb KB196306

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