Microsoft KB Archive/181751

= Cannot Close SideWinder Throttle Control in NovaLogic Games =

PSS ID Number: 181751

Article Last Modified on 11/24/2003

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The information in this article applies to:


 * Microsoft SideWinder Precision Pro
 * Microsoft SideWinder Game Device software 2.0
 * Microsoft SideWinder Game Controller software 3.0
 * Microsoft SideWinder Game Controller software 4.0

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This article was previously published under Q181751



SYMPTOMS
When you use the SideWinder Precision Pro joystick in some NovaLogic games, you may not be able to fully close the throttle.



RESOLUTION
To resolve this behavior, follow these steps. Test the joystick after each step to see if the behavior is resolved.

 Determine that the operating system that you use supports the joystick.

Note that the SideWinder Precision Pro joystick is supported in Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows 2000. The SideWinder Game Controller software versions 3.02 and earlier are not supported in Windows 2000. Determine if your sound card has any known issues supporting a digital only game device. For information about sound cards with known issues supporting a digital only game device, see the SideWinder Precision Pro Readme.txt file included on the SideWinder Game Device software version 2.0 CD-ROM. Connect the joystick directly to the game port. In the Game Controllers tool, test the joystick. To do so, follow these steps:

 Click Start, point to Settings, and then click Control Panel. Double-click Game Controllers, click the joystick you want to test, and then click Properties. On the Test tab, follow the instructions on the screen to test the joystick. Note that when you move the throttle control to the off position, the arrow should disappear.</li> If the joystick does not work correctly, continue to the next step. If the joystick does work correctly, click OK until you return to Control Panel, and then skip to step 5.</li> Click OK, click the joystick you want, and then click Remove.</li> Click Add, click the correct joystick, click OK, and then click OK.</li></ol>

NOTE: The Microsoft SideWinder Game Device software, version 2.0 calibrates a digital game device automatically.</li> On the taskbar, right-click the Microsoft SideWinder Profile Activator icon, and then click Unload.

NOTE: If you are using Windows 2000, skip Step 5 and Step 6.</li> Reset the default joystick settings, and then enable the throttle if the default setting for the throttle is disabled. To do so, refer to the game's documentation or manufacturer.</li> Disable sound in the game software. To do so, refer to the game's documentation or manufacturer.</li> Remove and reinstall the SideWinder Game Device Software program. To do so, follow these steps:

<ol style="list-style-type: lower-alpha;"> In Control Panel, double-click Add/Remove Programs.</li> On the Install/Uninstall tab, double-click SideWinder Game Device Software, and then click OK.</li> Insert the SideWinder Game Device Software CD-ROM into the CD-ROM drive. If the SideWinder Game Device Setup program starts automatically, follow the setup instructions on your screen. If the SideWinder Game Device Setup program does not start, click Start, point to Programs, and then click Windows Explorer. Double-click the CD-ROM drive icon, double-click the Setup.exe file, and then follow the setup instructions on your screen.</li></ol> </li> Remove, and then reinstall the game program. To do so, refer to the game's documentation or manufacturer.</li> Configure the sound card to use one Direct Memory Access (DMA) channel. For information about how to configure your sound card to use only one DMA channel, please see the following article in the Microsoft Knowledge Base:

176714 Troubleshooting Joystick Problems in Flight Simulator 98

</li> Clean boot your computer. For information about how to clean boot your computer, please see the following article in the Microsoft Knowledge Base:

156126 Troubleshooting Windows 95 Using Safe Mode

</li> Install the latest sound card device drivers. To do so, contact the sound card's manufacturer. For information about how to contact your hardware manufacturer, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

</li></ol>


 * 1) Contact the game's manufacturer for support. For information about contacting the game manufacturer, refer to the game's documentation or send an e-mail message to NovaLogic, Inc. at the following e-mail address:

support@novalogic.com

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MORE INFORMATION
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

NovaLogic, Inc. is a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding their product's performance or reliability.

Keywords: kbprb KB181751

Technology: kbMSHardwareSearch kbSideWinderGame300 kbSideWinderGame400 kbSideWinderGameDevice200 kbSideWinderPrecisionPro kbSidewinderSearch

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