Microsoft KB Archive/218367

= OL2000: Attachment's Shortcut Menu Does Not Display "Open With" as an Option =

Article ID: 218367

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q218367



SYMPTOMS
If you receive an attachment from within either a Rich Text Format (RTF) or HTML message, when you right-click the attachment, Open With may not appear on the shortcut menu. When you click Open to open the file, you receive the following error message, and you cannot open the attachment:

The file,, does not have a program associated with it for this action. To create an association, double-click My Computer on your desktop. On the View menu, click Options, and then click File Types.



CAUSE
The file attachment does not have a file name extension that is registered with a program on your computer.

-or-

The file attachment does not have any file name extension. For example, if you save a Notepad file without the txt extension, the file name has no association to the Notepad program when received as e-mail an attachment.



RESOLUTION
Right-click the attachment, and then click Open. When prompted, "What would you like to do with this file?" click Save it to disk instead of Open it. After saving the file to your hard disk, when you right-click the file, Open With should appear on the shortcut menu. This allows you to select the appropriate program on your computer to open the file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug kbnofix KB218367

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