Microsoft KB Archive/930223

= Status message in the Zune software after you update the firmware for your Zune device: &quot;Waiting for device to update&quot; =

Article ID: 930223

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune software

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SYMPTOMS
Consider the following scenario:
 * You update the firmware on your Zune device.
 * The Zune software transfers the firmware to the device.
 * The device restarts, applies the new firmware update, and then restarts again to the point that the Home screen appears.

However, the Zune software does not progress past the following status message:

Waiting for device to update



CAUSE
This issue can occur if the firmware update does not complete successfully or if the Zune software does not detect that the Zune device has successfully completed the firmware installation.



THINGS TO TRY
 Verify that the latest version of the firmware is installed. To do this, follow these steps:  On the Home screen of the Zune device, select Settings, and then press the OK button in the center of the Control Pad. Select About, and then press the OK button. Select Zune, and then press the OK button. The version of the firmware that is installed appears. Compare the version that appears on the screen with the latest version of the Zune firmware.  If the latest version of the firmware is installed, follow these steps:  In the Zune software, click Cancel.</li> Disconnect the Zune device.</li> Reset the Zune device. To reset the device, set the Hold switch to the unlocked position, and then press and hold the Back button as you press up on the Control Pad.</li> Reconnect the Zune device.</li></ol>

If the latest version of the firmware is not installed, update the firmware again.

For more information about how to install the latest version of the Zune firmware and how to determine the current version of the Zune software on your device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update the firmware for your Zune device

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MORE INFORMATION
To help prevent this issue, make sure that you update the Zune software to the latest version. To do this, click Options, point to Help, and then click Check for Updates. Follow the steps on the screen to update your software.

Keywords: kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB930223

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