Microsoft KB Archive/236910

= XIMS: Cannot Open IMS Dial-Up Connections Tab on Windows 2000 Server Computer =

Article ID: 236910

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q236910





SYMPTOMS
When you click the Dial-Up Connections tab in the properties for the Internet Mail Service on a Windows 2000 Server computer, the following error message may be displayed:

The Remote Access Service (RAS) phone book cannot be opened. It must be accessible and in the system directory as \Winnt\System32\Ras\Rasphone.pbk.

In addition, when you install a RAS Message Transfer Agent (MTA) transport stack on a Windows 2000 Server computer, and then attempt to install a Dynamic RAS Connector, the following error message may be displayed:

The System Attendant on server  could not read the RAS Phonebook entries.

An error occurred while loading the RAS phone book. To view details, see the application event log in the Windows NT Event Viewer on the Microsoft Exchange Server computer.

Microsoft Exchange Administrator

ID no: c1031669



CAUSE
When you attempt to perform either of the above actions, Exchange Server attempts to open the Rasphone.pbk file in the Winnt\System32\Ras folder. However, in Windows 2000 Server, the file is located in the Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\PBK folder.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Administrator Program



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: ims internet mail connector imc

Keywords: kbbug kbfix KB236910

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