Microsoft KB Archive/313143

= XWEB: Some Japanese-Language Characters Become Question Marks After You Apply the Q283214 Fix =

Article ID: 313143

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q313143





SYMPTOMS
Some Shift-JIS characters in a message body may become question marks (?) if:  The environment is a Japanese-language Exchange 2000 Server Service Pack 2 (SP2) environment. You applied the fix that is described in the following Microsoft Knowledge Base article:

283214 XCCC: Outlook Web Access May Send a Japanese-Language Message in SJIS

 You set the UseAltRegionalCharset registry value that is also described in Knowledge Base article Q283214. You used Microsoft Outlook Web Access (OWA) to send the message.

The following table contains the Shift-JIS characters that are affected.



CAUSE
This problem occurs because of mismatches in character mapping between JIS X 0201-1995 and code page 932 (known as Shift-JIS). Because of these mismatches, these characters become question marks during the character conversion.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Additional query words: sjis SP2

Keywords: kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB313143

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