Microsoft KB Archive/199195

= OL98: (CW) ErrMsg: "The File  Could Not Be Accessed" =

Article ID: 199195

Article Last Modified on 4/17/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q199195



Note: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
When attempting to save or revise a Contact within Outlook, you may receive the following error message:

The File  Could Not Be Accessed. Access Denied.

Where  is the path to the file and   is your .pst file.



CAUSE
You may have a damaged mail profile.



MORE INFORMATION
It will be necessary to create a new Mail Profile. To create a new mail profile, use the following steps:


 * 1) On the File menu, click "Exit and Log Off."
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) In Control Panel, double-click the Mail (or Mail and Fax) icon.
 * 4) On the Services tab, click Show Profiles.
 * 5) Click Add to start the Inbox Setup Wizard.
 * 6) Click to select the desired information services, and then click Next.
 * 7) Type a name for the new profile, in the Profile Name box.
 * 8) Continue with the Inbox Setup Wizard to set up each of the selected services.
 * 9) You will now see the new profile listed. Change the "When starting Microsoft Windows Messaging use this" setting, to the new profile that you just created.
 * 10) Restart Outlook to use the new profile.

