Microsoft KB Archive/163664

= OL97 Err Msg: Accepting Schedule Plus Meeting Request =

Article ID: 163664

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q163664





SYMPTOMS
In Microsoft Outlook 97 if you choose to accept or tentatively accept a meeting request from a Schedule Plus user, you may receive the following message:

The custom form could not be opened. Outlook will use an Outlook form instead. The object could not be found.

You may also receive this message whenever Outlook tries to update the Free/Busy information folder on the server.



RESOLUTION
To resolve this error, start Outlook with the CleanFreeBusy switch. Follow these steps to run the CleanFreeBusy switch:
 * 1) Close Outlook.
 * 2) In Windows 95 or Windows NT Workstation 4.0, right-click the shortcut for Microsoft Outlook, click Properties on the shortcut menu, and then click the Shortcut tab.

In Windows NT Workstation 3.51, click the Microsoft Outlook icon, and then click Properties on the File menu.
 * 1) In the Target box or the Command Line box, type a space after the path, and then type /cleanfreebusy and click OK.
 * 2) Start Outlook from the modified shortcut to reset the Free/Busy time.

Once you have reset the Free/Busy time you can exit Outlook and remove the CleanFreeBusy switch from the Outlook shortcut.

