Microsoft KB Archive/817688

= &quot;Error on a Request to Write Data to Media&quot; error message when you use Ntbackup.exe =

Article ID: 817688

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
When you perform a backup by using the Ntbackup.exe utility, the backup proceeds until it is nearly finished, but then it stops. Then, you receive the following error message:

The device reported an error on a request to write data to media.

Error reported: Invalid command. There may be a hardware or media problem. Please check the system event log for relevant failures.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version            Size    File name --  31-Mar-2003  19:15  5.2.3790.2      1,167,872  Ntbackup.exe 29-Mar-2003 02:41                        211  Branches.inf 31-Mar-2003 19:31                     10,091  Kb817688.cat 31-Mar-2003 19:16                        354  Updatebr.inf 31-Mar-2003 19:16                      5,164  Update_rtmqfe.inf After you apply the fix, you will want to return the media that the error occurred on to a free media pool. To configure the media to automatically return to a free media pool, follow these steps:
 * 1) Right-click My Computer, and then click Manage.
 * 2) Expand Storage
 * 3) Expand Removable Storage.
 * 4) Expand Media Pools.
 * 5) Right-click the media pool that you want, and then click Properties.
 * 6) On the General tab, click to select the Return media to Free media pool check box.

If you do not click to select the Return media to Free media pool check box, you must manually move the tapes or the disks in this program media pool to a free media pool when they are no longer needed. After you perform this action, another program can use those tapes or disks.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

268994 Remote Storage Service has no option to reclaim media after removing a volume from management

234776 Remote Storage Services recommended practices



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 1.

Additional query words: Win2003 DDS4 DAT LTO

Keywords: kbhotfixserver kberrmsg kbbug kbfix kbqfe kbwinserv2003presp1fix KB817688

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