Microsoft KB Archive/284307

= OL2002: Windows Stops Responding When You Open a Large Message =

Article ID: 284307

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q284307



SYMPTOMS
When you are connected to your Microsoft Exchange server with a slow dial-up connection and you try to open a large message in Microsoft Outlook (for example, 1 megabyte (MB) using a 28.8 modem), it may appear that Microsoft Windows has stopped responding. All Outlook related windows fail to refresh. Your desktop remains in this state until the message has finished loading, at which time your desktop and Windows properly refresh.



CAUSE
This behavior occurs because Outlook is waiting for the remote procedure calls (RPCs) to return.



WORKAROUND
To work around this behavior, wait for the message to finish loading.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

287803 OL2002: Performance Problems When Opening Digitally Signed Message

Keywords: kbprb KB284307

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