Microsoft KB Archive/297961

= Windows 2000 SP2 Causes SCSI Bus Resets During Startup on LSI Logic Controller =

Article ID: 297961

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q297961



SYMPTOMS
When you restart your computer after applying Windows 2000 Service Pack 2 (SP2) on a computer that has an NCR Storage Cabinet (NSC) array attached, the restart process may take as long as one hour to finish.



CAUSE
This behavior occurs because the Disk.sys file does not communicate correctly with some SCSI devices.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following files are available for download from the Microsoft Download Center:

English Language Version

Arabic Language Version

Chinese (Simplified) Language Version

Chinese (Traditional) Language Version

Czech Language Version

Danish Language Version

Dutch Language Version

Finnish Language Version

French Language Version

German Language Version

Greek Language Version

Hebrew Language Version

Hungarian Language Version

Italian Language Version

Japanese Language Version

Japanese NEC Language Version

Korean Language Version

Norwegian Language Version

Polish Language Version

Portuguese (Brazilian) Language Version

Portuguese Language Version

Russian Language Version

Spanish Language Version

Swedish Language Version

Turkish Language Version

NOTE: This is an updated version of the &quot;SCSI Bus Reset Update&quot;.

Release Date: February 21, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size    File name ---  26-Sep-2001  14:48  5.0.2195.4423  34,384  Classpnp.sys 17-Sep-2001 17:06  5.0.2195.4359  29,968  Disk.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbhotfixserver KB297961

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