Microsoft KB Archive/271229

= Error message when you try to install Streets and Trips: &quot;The IO operation has been aborted&quot; =

Article ID: 271229

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2001 Standard Edition

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This article was previously published under Q271229



SYMPTOMS
When you install Microsoft Streets and Trips 2001 or Microsoft Streets and Trips 2008, you may receive the following error message:

The IO operation has been aborted because of a thread exit or an application request.



CAUSE
This behavior may occur if either of the following conditions is true:
 * Your CD drive cannot read the Streets and Trips CD.
 * The Streets and Trips CD is defective.



RESOLUTION
To resolve this issue, use the following methods in the order that they appear in.

Clean the CD
Clean the CD. To do this, use a CD cleaning kit, or gently wipe the silver side of the CD with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD, wipe from the center of the disc outward. Do not use a circular motion.

If the issue continues to occur, clean the CD with a damp cloth or a commercial CD cleaning solution. Dry the CD thoroughly before you insert it into the CD drive.

If the issue continues to occur, proceed to the next method.

Reduce CD drive caching

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then click File System.
 * 4) Click the CD-ROM tab.
 * 5) Move the Supplemental cache size slider all the way to the left (the Small setting).
 * 6) In the Optimize access pattern for box, click No read-ahead.
 * 7) Click OK, and then click Close.
 * 8) When you are prompted to restart the computer, do so.

If the issue continues to occur, proceed to the next method.

Inspect the CD
Inspect the CD for visible deformation or scratches. If the disc is damaged, contact Microsoft Sales at 800-360-7561 to obtain a replacement CD. You can also order it online at the following Microsoft Web site:

http://parts.microsoft.com

Note If the CD was provided with the computer, you need to contact the computer manufacturer to obtain a replacement CD.

For information about how to contact the computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Additional query words: st2001 auto-map amap installs setup fails st2008

Keywords: kberrmsg kbprb kbsetup KB271229

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