Microsoft KB Archive/814074

= XCON: Message Flow Stops Between Servers and Event ID 9004 Appears in the Application Log =

PSS ID Number: 814074

Article Last Modified on 4/30/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server

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SYMPTOMS
When you try to send messages to a Exchange 2000 computer in a different routing group, the messages remain in the Messages awaiting directory lookup queue. However, message delivery to both local recipients and recipients on the Internet is successful.

Additionally, the following event appears in the Application log of the Event Viewer:

Date:           Source:   MSExchangeTransport Time:           Category: Categorizer Type:    Error         Event ID: 9004 User     N/A Computer:

Description: Categorizer encountered a hard error while processing a message. While processing User 'smtp:user@example.com', the function 'CPhatCat::HrIsRecipientInSameRG' called 'MDAGetInfo' which returned error code '0x80040920'. A DSN has been generated. (K:\transmt\src\cat\sinks\phatcat\cptbif.cpp@3368)

Data: 0000: 20 09 04 80



CAUSE
This issue may occur if one or more of the Exchange 2000 computers does not have sufficient permissions to obtain the attributes of the recipients.



RESOLUTION
To resolve this issue, make sure that inheritable permissions are permitted to propagate to the server objects. To do this:
 * 1) Start the Exchange System Manager utility, and then locate the Exchange 2000 object that is experiencing the problem.
 * 2) Right-click the server object, and then click Properties.
 * 3) Click the Security tab, click to select the Allow inheritable permissions from parent to propagate to this object check box, and then click OK. If you receive a message stating that &quot;Deny entries take priority over Allow entries&quot;, click Yes to continue.
 * 4) Verify that the Allow inheritable permissions from parent to propagate to this object option is selected for each server that experiences this problem.

When you allow inheritable permissions from the parent object to propagate to the server object, the local System account on the destination server can then access this server to obtain user attributes.

Keywords: kbprb KB814074

Technology: kbExchange2000EntServ kbExchange2000Serv kbExchangeSearch

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