Microsoft KB Archive/938062

= A red &quot;X&quot; appears in the icon for a mapped network drive in Windows Vista, even though you can successfully access the drive =

Article ID: 938062

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
In Windows Vista, a red &quot;X&quot; appears in the icon for a mapped network drive in Folders area of Windows Explorer. However, in the details pane, a green pipe appears in the icon for the same drive. Because you can successfully access the network drive, you expect the icon to appear as a green pipe in both areas.

This problem may occur if the following conditions are true:
 * The network drive is mapped by using user credentials that differ from the credentials that were used to log on to Windows Vista.
 * You do not select the Remember my password option when you map the network drive.
 * You log off the computer. After you log on again, you double-click the network drive and then enter the credentials to reconnect to the drive.

After you restart Windows Explorer, the problem does not occur.



CAUSE
This problem occurs because of an error in the Shell32.dll file. When the mapped network drive connects to the computer, the Shell32.dll file updates the network drive icon only in the details pane of Windows Explorer. An event is not generated to change the icon in the Folders area.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions
This hotfix updates the Shell32.dll file to generate an icon change notification. After you apply this hotfix, the main drive icon in the details pane of Windows Explorer is updated. The Windows Explorer Folders pane icon is also updated correctly.



WORKAROUND
To work around this problem, restart Windows Explorer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB938062

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