Microsoft KB Archive/942630

= Xbox 360: Error message when you try to connect to Xbox LIVE: &quot;Xbox Live Marketplace is currently unavailable. Please check back later.&quot; =

Article ID: 942630

Article Last Modified on 10/1/2007

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APPLIES TO


 * Microsoft Xbox
 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox Live

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SYMPTOMS
When you try to access the Xbox LIVE Marketplace, you receive the following error message:

Xbox Live Marketplace is currently unavailable. Please check back later.



CAUSE
This issue may occur for one of the following reasons:
 * Some cached Marketplace data that is stored on your console is corrupted.
 * The Xbox LIVE Marketplace is undergoing system maintenance.



THINGS TO TRY
If the Xbox LIVE Marketplace is unavailable because of system maintenance, waiting several minutes resolves this issue.

You may have to delete some cached Marketplace data that is stored on your console. This will not delete the Marketplace content that you have purchased.

To delete cached Marketplace data, follow these steps:
 * 1) In the System section of the Xbox Dashboard, select Memory.
 * 2) Select your storage device, and then select System Items.
 * 3) Select Marketplace Data, select Delete, and then press the A button.
 * 4) Select Yes, and then press the A button.

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