Microsoft KB Archive/324476

= DA2002: Internet Explorer Stops Responding When You Open a Page with Data Analyzer ActiveX Control =

Article ID: 324476

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q324476



SYMPTOMS
If you open an instance of Microsoft Internet Explorer that includes the Data Analyzer ActiveX control, the control is displayed as you expect. If you open this page from a hyperlink in another .htm page and then close the page, Internet Explorer stops responding if you return to the initial page and then click the hyperlink again. Internet Explorer stops responding (crashes), and you experience an access violation in module name Hhctrl.ocx or 'Unknown.'



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date           Time     Size       File name 21-Jun-2002  21:57     196,096    Msda.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size   File name --  14-Nov-2001  18:07  3.5.0.218     608,720  Aspectbars.ocx 14-Nov-2001 18:07  3.5.0.218     153,984  Max3activex.dll 14-Nov-2001 18:07  3.5.0.218     231,808  Max3api.dll 14-Nov-2001 18:07  3.5.0.218      39,296  Max3ver.dll 14-Nov-2001 18:07  3.5.0.218     313,800  Maxcomutils.dll 14-Nov-2001 18:07  3.5.0.218     121,216  Maxxmlutils.dll 14-Nov-2001 18:07  3.5.0.218     170,368  Mdsoperations.dll 20-Jun-2002 18:06  3.5.0.219     588,480  Mxprbase.dll 14-Nov-2001 18:07  3.5.0.218     555,392  Mxprvbbase.dll 24-Oct-2001 16:24                  5,961  Webpagebars.xsl 24-Oct-2001 16:30                  6,031  Webpagebarsunicode.xsl



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



Steps to Reproduce the Problem
NOTE: Data Analyzer must be installed to test the ActiveX control functionality.   Paste the following code in Notepad, and then save the file as FirstPage.htm: &#xa0; Test Opening SecondPage.htm &#xa0;   Paste the following code in a new instance of Notepad, and then save the file as SecondPage.htm:   Test DA ActiveX Control Test DA ActiveX Control  <script id=clientEventHandlersVBS language=vbscript>

</li> Copy the two .htm files to a Web server default Web site.</li> To access the first page, start a new instance of Internet Explorer, and then type the following in the Address bar:

http://machinename/FirstPage.htm

</li> Click the link that opens SecondPage.htm. The Internet Explorer window displays the Data Analyzer ActiveX control.</li> Close the Internet Explorer window that displays the ActiveX control.</li> Return to FirstPage.htm, and then click the hyperlink that opens SecondPage.htm one more time.</li></ol>

Notice that Internet Explorer stops resonding, and you experience an access violation in module name Hhctrl.ocx or 'Unknown.'

Keywords: kbhotfixserver kbqfe kbbug kbfix kbofficexppresp2fix kbqfe KB324476

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