Microsoft KB Archive/257272

= "Auto Select" Property Set to Letter Instead of A4 for Raster Printers =

PSS ID Number: 257272

Article Last Modified on 10/3/2003

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP4
 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP5

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This article was previously published under Q257272



SYMPTOMS
For users with European regional settings, the Auto Select device setting property for automatically created client printers is set to Letter instead of A4 on raster printers.



CAUSE
The configuration file for raster printers is coded to use United States settings.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0, Terminal Server Edition, service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time      Size    File name     Platform --  03/08/00  09:05p    77,584  Rasddui.dll   Intel



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbQFE KB257272

Technology: kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch kbWinNT400search kbWinNTS400search kbWinNTsearch kbWinNTSsearch

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