Microsoft KB Archive/824122

= You receive a &quot;Cannot Start Microsoft Outlook&quot; message, and you cannot open a saved message (.msg) file in Outlook =

Article ID: 824122

Article Last Modified on 4/3/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office Outlook 2003

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SYMPTOMS
When you try to open a saved message (.msg) file in Microsoft Outlook 2002, you receive the following error message:

Cannot Start Microsoft Outlook



CAUSE
This behavior occurs if all the following conditions are true:
 * You created and saved the .msg file by using Microsoft Office Outlook 2003 or Microsoft Office Outlook 2007.
 * The computer where you tried to open the .msg file has Microsoft Outlook 2002 installed.

This behavior occurs because the Unicode Message Format is the default format for Outlook 2003, Outlook 2007, and earlier versions of Microsoft Outlook cannot open .msg files that are in this format.



WORKAROUND
To work around this behavior, turn off the Unicode Message Format as the default format for e-mail messages. To do this, follow these steps:
 * 1) On the Tools menu, click Options.
 * 2) On the Other tab, click Advanced Options.
 * 3) In the Advanced Options dialog box, click to clear the Use Unicode Message Format when saving messages check box, and then click OK two times.
 * 4) Quit and restart Outlook 2003 or Outlook 2007.

Additional query words: OL2002 OL2003 OL2007

Keywords: kbopenfile kbpending kberrmsg kbprb KB824122

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