Microsoft KB Archive/236985

= The Exchange Group Disappears from the Start Menu =

Article ID: 236985

Article Last Modified on 12/3/2003

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q236985



SYMPTOMS
When you click the Inbox icon on the desktop on an Exchange server, Microsoft Windows Messaging may be installed. When this occurs, the Microsoft Exchange submenu is removed from the Start menu under the All Users profile. The program group and shortcuts are removed, but the files are not removed.



CAUSE
This behavior can occur if Windows Messaging 1.0 is installed on the Exchange server. Windows Messaging 1.0 should not be installed on an Exchange server. The Windows Messaging client resembles the Exchange 32-bit client that is included with Exchange versions earlier than 5.5.



RESOLUTION
You can re-create the Microsoft Exchange menu by reinstalling Exchange Administrator in Exchange Server Setup and reinstalling Microsoft Exchange Service Pack 2 (SP2) or the latest Exchange service pack.

You can also manually re-create the shortcuts. To do so:  Create a folder named Microsoft Exchange in the following location:

%SystemRoot%\Profiles\All Users\Start Menu\Programs

 Inside this folder, create the following shortcuts:  Shortcut Location: %SystemDrive%\ExchSrvr\bin\admin.exe

Shortcut Name: Microsoft Exchange Administrator Shortcut Location: %SystemDrive%\ExchSrvr\bin\mailmig.exe

Shortcut Name: Microsoft Exchange Migration Wizard Shortcut Location: %SystemDrive%\ExchSrvr\bin\perfwiz.exe

Shortcut Name: Microsoft Exchange Optimizer Shortcut Location: %SystemDrive%\ExchSrvr\bin\exhealth.pmw

Shortcut Name: Microsoft Exchange Server Health</li> Shortcut Location: %SystemDrive%\ExchSrvr\bin\imcqueue.pmw

Shortcut Name: Microsoft Exchange Server IMS Queues</li> Shortcut Location: %SystemDrive%\ExchSrvr\bin\imcstats.pmw

Shortcut Name: Microsoft Exchange Server IMS Statistics</li> Shortcut Location: %SystemDrive%\ExchSrvr\bin\imsflow.pmw

Shortcut Name: Microsoft Exchange Server IMS Traffic</li> Shortcut Location: %SystemDrive%\ExchSrvr\bin\exload.pmw

Shortcut Name: Microsoft Exchange Server Load</li> Shortcut Location: %SystemDrive%\ExchSrvr\bin\exqueues.pmw

Shortcut Name: Microsoft Exchange Server Queues</li> Shortcut Location: %SystemDrive%\ExchSrvr\bin\exusers.pmw

Shortcut Name: Microsoft Exchange Server Users</li></ul> </li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: smallbiz

Keywords: kbinterop kbenv kbprb KB236985

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