Microsoft KB Archive/832585

= Scheduled tasks do not run after you install Windows XP Service Pack 1 =

Article ID: 832585

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
After you install Microsoft Windows XP Service Pack 1, the Task Scheduler service may not start as expected. In this scenario, your scheduled tasks do not run. Additionally, when you click View Log on the Advanced menu in the Task Scheduler service, you see that the following error is logged to the Schedlgu.txt file:

Task scheduler fails to start with 0x80041311 (SCHED_E_ACCOUNT_DBASE_CORRUPT)

0x8004130f: No account information could be found in the Task Scheduler security database for the task indicated.



CAUSE
This problem may occur if the credentials database is corrupted.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Windows XP 32-bit editions

Date        Time   Version            Size    File name --  19-Dec-2003  21:38  5.1.2600.1327     283,136  Mstask.dll 11-Dec-2003 21:32  5.1.2600.1327      10,752  Mstinit.exe 19-Dec-2003 21:38  5.1.2600.1327     172,544  Schedsvc.dll 16-Dec-2003 03:50  5.1.2600.1328     586,240  Xpsp2res.dll

Windows XP 64-Bit Edition

Date        Time   Version            Size    File name --  19-Dec-2003  19:59  5.1.2600.1327     658,944  Mstask.dll       IA-64 11-Dec-2003 20:33  5.1.2600.1327      25,600  Mstinit.exe      IA-64 19-Dec-2003 19:59  5.1.2600.1327     576,000  Schedsvc.dll     IA-64 19-Dec-2003 20:38  5.1.2600.1327     283,136  Wmstask.dll      x86 11-Dec-2003 20:32  5.1.2600.1327      10,752  Wmstinit.exe     x86 19-Dec-2003 20:38  5.1.2600.1327     172,544  Wschedsvc.dll    x86 16-Dec-2003 02:50  5.1.2600.1328     586,240  Wxpsp2res.dll    x86 16-Dec-2003 02:50  5.1.2600.1328     585,728  Xpsp2res.dll     IA-64 Note After you apply this hotfix, you must either restart your computer or restart the Task Scheduler service. To restart the Task Scheduler service, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Services.
 * 3) In the list of services, click Task Scheduler, click Stop, and then click Yes when you are prompted to stop the Task Scheduler service.
 * 4) Click Start, and then click Close.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kberrmsg kbwinxppresp2fix kbfix kbbug KB832585

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