Microsoft KB Archive/824946

= Outlook and OWA experience various performance issues =

Article ID: 824946

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When a client uses Microsoft Outlook Web Access (OWA) to view a message that contains a unique sequence of characters, the World Wide Web Publishing Service may quit unexpectedly. Sometimes the World Wide Web Publishing Service may not quit, but other problems may occur. For example, Microsoft Outlook clients may not be able to connect to the server, or messages may become stuck in the queues.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Microsoft Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: OWA

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  02-Jul-2003  19:29  6.0.6483.0      3,915,776  Cdoex.dll 02-Jul-2003 20:26  6.0.6483.0        851,968  Davex.dll 02-Jul-2003 20:26  6.0.6483.0         53,248  Davexpc.dll 02-Jul-2003 18:56  6.0.6483.0        577,536  Dsaccess.dll 02-Jul-2003 18:04  6.0.6483.0        184,320  Dscmsg.dll 02-Jul-2003 19:29  6.0.6483.0      3,575,808  Excdo.dll 02-Jul-2003 18:56  6.0.6483.0        258,048  Exmime.dll 02-Jul-2003 20:26  6.0.6483.0        143,360  Exodbesh.dll 02-Jul-2003 20:26  6.0.6483.0         57,344  Exodbpc.dll 02-Jul-2003 20:26  6.0.6483.0        200,704  Exodbprx.dll 02-Jul-2003 20:26  6.0.6483.0      2,174,976  Exoledb.dll 02-Jul-2003 18:53  6.0.6483.0         81,920  Exosal.dll 02-Jul-2003 20:26  6.0.6483.0        307,200  Exprox.dll 02-Jul-2003 18:07  6.0.6483.0        143,360  Exschema.exe 02-Jul-2003 18:09  6.0.6483.0        675,840  Exwform.dll 02-Jul-2003 17:55  6.0.6483.0         49,152  Mdbevent.dll 02-Jul-2003 18:15  6.0.6483.0      2,285,568  Mdbmsg.dll 02-Jul-2003 17:57  6.0.6483.0         32,768  Mdbrole.dll 02-Jul-2003 18:57  6.0.6483.0         24,576  Mdbtask.dll 02-Jul-2003 18:55  6.0.6483.0      4,648,960  Store.exe Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XCCC

Keywords: kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug KB824946

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