Microsoft KB Archive/112612

= Problems Sending Mail After Installing AWFAX =

Article ID: 112612

Article Last Modified on 10/3/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q112612



SYMPTOMS
After you install Microsoft At Work PC Fax, you may no longer be able to send mail to users sharing the same post office. When you send a message to a member of the post office, the message returns with an "Undeliverable Mail" error message. The text of the mail message reads

The message recipient was invalid.

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The PostOffice List icon in the Address Book may be unavailable in Microsoft Mail.

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The Open Other's Appt. Book option may be unavailable in Microsoft Schedule+.



CAUSE
If Microsoft Mail was installed with Microsoft Windows for Workgroups version 3.1 and you choose to install Microsoft At Work PC Fax for "Fax Only" rather than "Email And Fax" in Windows for Workgroups 3.11, the MSMAIL.INI file is not properly updated.



RESOLUTION
If Microsoft Mail was not installed before you started At Work PC Fax, make the following changes:

 Rename the following files:

MSMAIL.INI

EFAXPUMP.INI

SCHDPLUS.INI.

 Choose the Fax icon in Control Panel. Select the Email And Fax option and choose OK. Select the appropriate settings for your fax board. Install Microsoft Mail.

If Microsoft Mail was installed prior to starting At Work PC Fax, do the following:

 Remove the [Providers] section of the MSMAIL.INI file.</li> Rename the EFAXPUMP.INI file.

NOTE: If you are receiving the following error message when starting Microsoft Schedule+

Your schedule transport DLL does not support the current transport. You will only be able to work off-line. PCMail users are supported.

also perform the following step:

  In the SCHDPLUS.INI file, remove the following statement: ScheduleTransport=TRNOFF NOTE: The "ScheduleTransport=TRNOFF" entry in the SCHPLUS.INI file causes the "This account is for a resource" check box in the Schedule Plus Options dialog box to be unavailable.

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Rename the SCHDPLUS.INI file. </li></ol> </li> Choose the Fax icon in Control Panel.</li> Select the Email And Fax option and choose OK.</li> Select the appropriate settings for your fax board.</li></ol>

Additional query words: 3.11 fax missing postoffice computer efax grey gray greyed grayed out address book "Your schedule transport does not support the current"

Keywords: KB112612

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