Microsoft KB Archive/917193

= Groove messages and workspaces may not be delivered to all online instances of an account if the account was previously used on multiple computers in Groove Workspace 2.0 =

Article ID: 917193

Article Last Modified on 1/31/2007

-

APPLIES TO


 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition

-



SYMPTOMS
If an account was previously used on multiple computers in Groove Workspace 2.0, Groove messages may not be delivered to all online instances of that account. Additionally, workspaces that are created by a Groove account on one computer may not be available from all computers that are running that account.



RESOLUTION
To resolve this problem, follow these steps:  Upgrade Groove to the current version. Delete the account from all except one computer. Export the account from the computer that still contains the account. Then, re-import the account to the other computer.

Note If you have more than one other computer, export the account before every time that you re-import the account. Fetch all workspaces to all computers that are running the account.

Note Other computers may have workspaces that do not exist on the computer on which the account will remain. Make sure that you can restore those workspaces. To do this, use one of the following methods:  If the workspace has other members, arrange for one of the members to re-invite you after you restore your account. If the workspace has no other members, save the workspace as an archive. Then, restore the archive after you restore your account.

For more information about how to save a workspace as an archive, visit the following Groove Networks Web site:

http://docs.groove.net/htmldocs/guide/platform/spaces/spaces_managing/saving_a_shared_space.htm

 </li></ol>

If these steps do not resolve the problem, you may have unsynchronized account information. For more information about unsynchronized account information, click the following article number to view the article in the Microsoft Knowledge Base:

922168 You experience presence and delivery services issues when you use a Groove account on multiple computers

Additional query words: TCN-01094

Keywords: kbprb kbexpertiseinter kbtshoot KB917193

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.