Microsoft KB Archive/206812

= SMS: Remote Control Component Is Not Available =

Article ID: 206812

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q206812



SYMPTOMS
When you install Systems Management Server 2.0 on a client computer, the Remote Control component may not install. The Systems Management tool in Control Panel indicates that the Remote Control component is not available.

NOTE: If you have not completely uninstalled Systems Management Server 1.2 clients, you may have legacy component files on the local hard disk. If you do have legacy components, you may receive the following error message:

Client XXX quit installing REMOTE TOOLS because Third Party Remote Control System Detected



CAUSE
This issue can occur if you have existing legacy or third-party remote control components or Microsoft Windows Terminal Server installed. If any of these components are found during the Remote Control installation, the component is set to Not Available. The remainder of the SMS client installation is not affected.



WORKAROUND
To work around this issue, follow these steps:
 * 1) Uninstall Microsoft Windows Terminal Server.
 * 2) Delete all the Termsrv.exe files found on your local hard disks.
 * 3) Uninstall Remote Control
 * 4) Delete all the Wuser.exe and Wuser32.exe files found on your local hard disks.
 * 5) Reinstall Systems Management Server 2.0 client.

NOTE: The Remote Control client component cannot be installed on a Windows Terminal Server.



MORE INFORMATION
If you open the RemCtrl.log file on the client computer, you may see information similar to text in the following list:
 * Found Novell Remote Control client on workstation. Setting ComponentNotAvailable and abandoning installation. Successfully notified SMS that component is not available.
 * Found LANDesk Remote Control client on workstation in path %PATH%.
 * Terminal Server (termsrv.exe) found. This is a WTS 'machine'. Not installing Remote Control.
 * SMS 1.2 Remote Control client found on workstation. Abandoning installation until after next reboot.

Additional query words: prodsms zenworks

Keywords: kbclient kbenv kbinterop kbprb kbremoteprog kbsetup KB206812

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