Microsoft KB Archive/195003

= HomePub: General Protection Fault When You Select Thumbnail =

Article ID: 195003

Article Last Modified on 1/20/2001

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APPLIES TO


 * Microsoft Graphics Studio Home Publishing 99

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This article was previously published under Q195003



SYMPTOMS
While you are using Microsoft Home Publishing 99, you may receive a "general protection fault" error message if you click a thumbnail preview while you are creating a Paper Project.



CAUSE
This behavior can occur if both of the following conditions are true:
 * A Matrox Impression, Millennium, or Mystique display adapter is installed in your computer.
 * You are using an outdated video driver for the display adapter.



RESOLUTION
To resolve this issue, download and install the latest video driver for your display adapter from the following Matrox Web site:

http://www.matrox.com



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: hp99 home pub greetings workshop gpf ipf

Keywords: kberrmsg kbprb kbdisplay KB195003

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