Microsoft KB Archive/269796

= Works Suite 2001: Error Message When You Install FoneSync =

Article ID: 269796

Article Last Modified on 7/4/2007

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APPLIES TO


 * Microsoft Works Suite 2001

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This article was previously published under Q269796



Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.



SYMPTOMS
When you install Microsoft Works Suite 2001, and the FoneSync installation starts, you may receive an error message similar to the following

Isset_se caused an invalid page fault in module SETUP.EXE.

and then the Works Suite Setup program quits unexpectedly.



CAUSE
This behavior can occur when you are installing Works Suite 2001 and you have Norton AntiVirus running in the Auto-Protect mode.



RESOLUTION
Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To resolve this issue, quit any Microsoft Windows programs that may be running, and then disable the Norton AntiVirus Auto-Protect mode before you install Works Suite 2001. To disable the Norton AntiVirus Auto-Protect mode, follow these steps:
 * 1) Right-click the Norton AntiVirus Auto-Protect Enabled icon on the Windows taskbar.
 * 2) Click Disable Auto-Protect.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
For more information about the Isset_se error, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/faxprod.nsf/0/40901668d510521185256674006ab0e4?OpenDocument

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Search the Norton AntiVirus Knowledge base with the keyword isset_se.

Additional query words: works2001 w_works

Keywords: kb3rdparty kberrmsg kbprb kbsetup KB269796

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