Microsoft KB Archive/197024

= OL2000: ErrMsg: Outlook Caused an Invalid Page Fault in PDM.dll =

Article ID: 197024

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197024



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose



SYMPTOMS
When starting the Microsoft Outlook Forms designer, you may receive the following error message:

  Outlook caused an invalid page fault in module PDM.DLL at 0137:4a0060c5



CAUSE
The file, Pdm.dll, may be damaged or the incorrect version.



RESOLUTION
Delete Pdm.dll, and re-install the Visuals for Forms Design component.



MORE INFORMATION
Pdm.dll, the Process Debug Manager, is installed when you add the Visuals for Forms Design component. Other programs, such as Visual Basic and Visual C++, can also install this file. There may be other programs that add a version of this file.

Delete Pdm.dll
To delete Pdm.dll, follow these steps:


 * 1) On the Windows Start menu, point to Find, and then click Files or Folders.
 * 2) Type pdm.dll, and then click Find Now.
 * 3) In the search results, right-click pdm.dll and click Delete. Close the Find window.

Re-install Visuals for Forms Design
To reinstall Visuals for Forms Design component, follow these steps:


 * 1) Close all running programs including any anti- virus programs.
 * 2) On the Windows Start menu, point to Settings, and double-click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) On the Install/Uninstall tab, click to select Microsoft Outlook 2000, and then click Add/Remove.
 * 5) In the Active Setup window, click Add New Components.
 * 6) Click Install From CD or Install From Web, depending on how you originally installed Outlook. Click Yes to allow Active setup to search for installed components.
 * 7) Click to select Visuals for Forms Design, even if the Status reads Already Installed. Click Yes when you are asked to reinstall this component. Click Next.
 * 8) To start the install process, click Install Now.
 * 9) When the install is finished, click Yes to restart Windows.

Additional query words: crash hang

Keywords: kbprb KB197024

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