Microsoft KB Archive/197870

= XFOR: Exchange Notes Connector Stops on Corrupted Message =

Article ID: 197870

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q197870





SYMPTOMS
The Exchange Notes Connector may stop when processing a corrupted message from Lotus Notes to Exchange Server with the following error messages in the browser log:   1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41301:Notes returned code: 2c5 (hex) >> ntshcint(1012) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41300:Notes Package ID: Notes Storage Facility (NSF). Extended Reason String: Object size cannot be zero >> ntshcint(1024) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41363:Error cannot retrieve message attachment >> ntshcm(4058) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 54006:Error {GRC:2808}: Notes to Exchange Attachment XFM failed >> nts2mex(2352) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 00500:An ABNORMAL SHUTDOWN request has been received >> stdmain(920) 1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 3 00505:LME-NOTES-NTSMEX is  ending, last return code was {A shutdown request was made}



CAUSE
In this case, opening this message from Exchange.box on the Notes server, and trying to either view, launch, or detach the attachment, produced the following error message:

Lotus Notes

Object size cannot be zero.

Could not detach to file C:\TEMP\filename.doc



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: NOTESMC



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Keywords: kbbug kbfix KB197870

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