Microsoft KB Archive/150475

= XCLN: Exchng32 Causes Invalid Page Fault on ThinkPads =

Article ID: 150475

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0

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This article was previously published under Q150475



SYMPTOMS
When you run the Microsoft Exchange Windows 95 client on an IBM ThinkPad, you might see the following error when you exit Microsoft Exchange:

EXCHNG32 caused an invalid page fault in module at 0000;10001b50



CAUSE
The ThinkPad has Collabra Share installed, an add-on extension for Microsoft Exchange. Collabra Share includes an extension DLL to automatically launch the application from the Microsoft Exchange toolbar. This DLL causes the error.



RESOLUTION
Exit the Microsoft Exchange client and use the Windows 95 Registry Editor (Regedit.exe) to find the following key in the Windows 95 registry:

  HKEY_LOCAL_MACHINE SOFTWARE Microsoft Exchange Client Extensions

Delete the following value:

  QuickLaunch   "4.0;C:\COLLABRA\POLL95.DLL;1;01000000000001;111000"

Restart the Microsoft Exchange client.



MORE INFORMATION
For information about how to edit the registry, view the Changing Keys and Values online Help topic in Regedit.exe. Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

WARNING: Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Collabra Share is manufactured by Collabra Software, which has been purchased by Netscape Communications, a vendor independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability. You can contact Netscape Communications regarding Collabra Share at (415) 940-6400.

Additional query words: ThinkPad exchange GP fault error

Keywords: kb3rdparty KB150475

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