Microsoft KB Archive/77669

= PC OS2: Install Fails If Windows Ported Application Is Active =

Article ID: 77669

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 2.1, when used with:
 * Microsoft OS/2 1.21
 * Microsoft Mail for PC Networks 3.0, when used with:
 * Microsoft OS/2 1.21

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This article was previously published under Q77669



SYMPTOMS
Installation of the Presentation Manager (PM) client software for Microsoft Mail for PC Networks can fail if there are other applications active within the OS/2 environment that use the Windows Libraries for OS/2 (WLO).



CAUSE
The PM client software requires the WLO libraries in order to operate correctly. Updated versions of these libraries are copied to the destination directory during installation. If another application is running during installation that also uses the WLO libraries, the files cannot be copied and the installation will fail.



RESOLUTION
Shut down OS/2 and restart it without running any other WLO applications. The PM client installation will now operate correctly.

Additional query words: 2.10 2.10d 2.10e 3.00

Keywords: KB77669

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