Microsoft KB Archive/261729

= Microtek C6 Scanner Does Not Respond and Is Listed As Unknown Device in Device Manager =

Article ID: 261729

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q261729



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
If you disable the Microtek C6 scanner in Device Manager and subsequently attempt to enable the scanner, the scanner is listed as an unknown device and does not work. Restarting the computer, or unplugging the scanner and then plugging it back in, do not correct the problem.



CAUSE
The scanner does not respond to the re-enumeration of the Universal Serial Bus (USB) bus.



WORKAROUND
Turn the scanner off, wait 20 seconds, and then turn the scanner back on.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWIMATS HWUNK WIA

Keywords: kbhardware kbprb KB261729

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