Microsoft KB Archive/194724

= MSPS: Call Manager Hangs or Audio Does Not Play Properly =

Article ID: 194724

Article Last Modified on 7/25/2001

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APPLIES TO


 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q194724



SYMPTOMS
When you use Microsoft Call Manager to screen incoming calls, you may experience the following symptoms:


 * Your computer may stop responding (hang).
 * Audio may not play properly.



CAUSE
This behavior can occur if Call Manager does not detect a Pentium-class processor installed in your computer.



RESOLUTION
To work around this issue, disable Call Screening in Call Manager. To do this, follow these steps:


 * 1) Click Start, point to Programs, and then click Microsoft Call Manager.
 * 2) Click Options, and then click Phone Settings.
 * 3) Click to clear the Computer Speakers and Microsoft Phone Handset check boxes.
 * 4) Click OK, and then close Call Manager.

Additional query words: mcps telephone sound choppy stutter

Keywords: kbhardware kbui kbprb kbsound KB194724

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