Microsoft KB Archive/323537

= You receive an error message when you select many Exchange 2000 recipients in Outlook 2000 =

Article ID: 323537

Article Last Modified on 10/18/2005

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q323537





SYMPTOMS
When you select many addresses to send an e-mail message to, you receive one of the following error messages:

The operation failed.

The action could not be completed.



CAUSE
This problem may occur if Microsoft Outlook 2000 accesses a Global Address List on a Microsoft Exchange 2000 server when you do one of the following:
 * 1) Click To, to open the Select Names dialog box.
 * 2) Click the first name in the Names list, press and hold SHIFT, use the scroll bar to scroll down to the bottom of the Names list, and then click the last name in the list.


 * 1) Click To, to open the Select Names dialog box.
 * 2) Click the first name in the Names list, press and hold SHIFT, and then press PAGE DOWN to scroll down to the bottom of the Names list.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix
The English version of this hotfix is included in the Microsoft Outlook 2000 post-Service Pack 3 (SP3) hotfix that is described in the following Microsoft Knowledge Base article:

842312 Description of the Outlook 2000 post-Service Pack 3 hotfix package: May 20, 2004

The French version of this hotfix
The French version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Version    Size       File name ---  02-Aug-2002  02:26                  7,717,888  Outlook_admin.msp 02-Aug-2002 04:29                  2,670,592  Outlook.msp

After the hotfix is installed, the following files will have the listed attributes or later:   Date           Time  Version    Size       File name ---  14-Jun-2000  18:11  1.0.3.27           41,472  Bjablr32.dll 14-Jun-2000 18:12  3.2.0.27           61,952  Bjlog32.dll 08-Jan-2001 22:37  1.0.3.28           98,304  Bjsrch32.dll 17-Sep-2001 19:39  5.5.2655.46       709,904  Cdo.dll  (Microsoft Windows 95, 98, and Millennium Edition (Me)) 17-Sep-2001 19:55  5.5.2655.46       812,304  Cdo.dll  (Microsoft Windows NT) 02-Dec-2001 03:00  9.0.0.5930        127,027  Contab32.dll 14-Jun-2000 18:14  1.0.3.27          183,808  Emablt32.dll 31-Aug-2000 20:43  5.5.3142.0        154,112  Emsabp32.dll 05-Oct-2001 11:33  5.5.3165.0        594,192  Emsmdb32.dll 02-Jun-2001 02:15  5.5.3159.0        131,344  Emsui32.dll 02-Jun-2000 11:45  9.0.0.4201         86,067  Envelope.dll 19-Dec-2001 00:19  5.5.3167.0        540,944  Exsec32.dll 05-Apr-2000 20:02  9.0.0.4005        192,561  Mimedir.dll 03-Apr-2002 01:04  5.5.3169.0        792,576  Msmapi32.dll (Windows NT) 03-Apr-2002 01:01  5.5.3169.0        623,104  Msmapi32.dll (Windows 95, 98, and Millennium Edition (Me)) 07-Jun-2002 21:47  5.5.3171.0        602,384  Mspst32.dll (Windows NT) 07-Jun-2002 21:44  5.5.3171.0        528,656  Mspst32.dll (Windows 95, 98, and Millennium Edition (Me)) 01-Feb-2000 02:26  9.0.0.3731        196,661  Oladd.fae 23-May-2000 16:20                    150,690  Olexchng.aw   30-May-2000  19:53                     26,643  Olsec9.chm 23-May-2000 00:35                    170,617  Olxchng9.chm 08-Feb-2001 18:17  5.5.3153.0        454,144  Omi9.dll 08-Feb-2001 18:21  5.5.3153.0        548,352  Omint.dll 06-Jun-2001 18:05                    129,024  Out2ksec.mst 23-Jul-2002 20:47  8.30.3173.0       782,608  Outex.dll 24-May-2000 00:19                    554,068  Outlhlp.aw   13-Jul-2002  00:31  9.0.0.6711      5,333,042  Outllib.dll 01-Sep-2001 01:02  9.0.0.5630      1,675,315  Outllibr.dll 23-Jul-2002 20:41  9.0.6718.0        368,691  Pstprx32.dll 21-Jun-2001 23:01  9.0.0.5421         73,772  Rm.dll 02-Jun-2000 12:30  9.0.0.4201         65,586  Sendto9.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kberrmsg kbbug kbfix kbpending KB323537

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.