Microsoft KB Archive/192798

= Troubleshooting Sound 4 WinModems in Windows 98 =

Article ID: 192798

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q192798



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you install Microsoft Windows 98 on an NEC or Packard Bell computer that includes a Sound 4 WinModem, you may experience one or more of the following symptoms:

 The modem does not appear in Device Manager. When you run the diagnostics utility in the Modems tool, you receive the following error message:

Port already open

 Dial-Up Networking programs cannot gain access to the modem. When you start Windows, you receive the following error message:

Cannot find a device file that may be needed to run Windows or a Windows application.

The Windows registry or SYSTEM.INI file refers to this device file, but the device file no longer exists.

If you deleted this file on purpose, try uninstalling the associated application using its uninstall program or setup program.

If you still want to use the application associated with this device file, try reinstalling that application to replace the missing file.

Turbovbf.vxd





RESOLUTION
To resolve any of these issues, contact your computer's manufacturer. For information about how to do so, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: 65416

TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: 60781

TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: 60782

TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
For additional information, please see the "WinModem Troubleshooting" section in the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 190554

TITLE : Troubleshooting Modem Problems in Windows 98

Additional query words: HWMODTS HWUNK HWPORTS 98 usr system ini Turbovbf vxd

Keywords: kbdialup kbfaq kbhardware kbhowto kbprb kbtshoot KB192798

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