Microsoft KB Archive/945018

= You receive an error message, and the installation or update process is not completed successfully when you try to install or update the Zune software =

Article ID: 945018

Article Last Modified on 11/16/2007

-

APPLIES TO


 * Zune Digital Media Player
 * Zune software

-



SYMPTOMS
When you try to install or update the Zune software, the process is not completed successfully. When this occurs, you receive one of the following error messages:

Administrator Privileges Required

Setup Engine: BeginUpdateChecks failed Error Code 0x80070005



CAUSE
This problem occurs because administrator credentials are required to install or update the Zune software. This is by design.



THINGS TO TRY
To resolve this problem, log on to Windows as an administrator or as a user who has administrator credentials. Or, ask someone who has administrator credentials on the computer to install or update the Zune software.

Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB945018

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.