Microsoft KB Archive/234688

= OFF2000: Web Publishing Wizard Files Cannot Be Found During Setup =

Article ID: 234688

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q234688



SYMPTOMS
When you run the Setup program for Office or any stand-alone Office program, you may receive the following error message:

Insert Disk

The file 'Crswpp.dll' on Web Publishing Wizard disk cannot be found.

Insert Web Publishing Wizard disk in the selected drive, and click OK.

You may also receive the same error message again, but with any of the following file names:   Flupl.hlp    Piparse.dll   Wpwiz.exe Flupl.ocx   Postwpp.dll   Wpwiz.hlp Fpwpp.dll   Webpost.dll   Wpwizdll.dll Ftpwpp.dll  Wpwiz.cnt



CAUSE
This will only occur if all of the following conditions are true:
 * You have a U.S. Robotics 56K Voice Win modem, or 3Com USRobotics V.90 PCI Telephony WinModem installed in your computer.
 * You install any Office program (for example, Microsoft Office 2000 Disc 1, or the stand-alone version of Microsoft Excel).
 * After restarting the computer once, you install any other Office program (for example, Microsoft Office 2000 Disc 2, or the stand-alone version of Microsoft Word).

NOTE: This does not occur if you install only a single Office CD or stand-alone Office program, or if you do not have either of the specific modems listed installed in your computer.



RESOLUTION
There are three methods that you can use to address this issue:  Before installing a second Office program, restart your computer a second time, once when prompted by the Setup program, and then again when Setup is complete. When you install the next Office program you will not receive the error message. When you receive the error message, click Cancel. Setup will then complete successfully. When you receive the error message, follow these steps:  Click Browse. Browse to the IE5\EN folder on the Office CD-ROM, or the network server from which you are installing Office. Click OK.</li> Click OK to continue installing.</li></ol>

NOTE: If you receive the error message again, repeat these steps.</li></ul>

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STATUS
Microsoft has confirmed that the issue described above occurs only when all three conditions listed above are true.

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MORE INFORMATION
The modems listed above use the following files on your computer's hard disk: <pre class="fixed_text">  Winmodem.vxd   Turbovcd.vxd Wmldr.vxd     Turbovbf.vxd Wmexe.exe     Wmdll.dll NOTE: The issue described in this article does not impair the functionality of any of your Office programs and they will all function properly regardless of the method you use to address this issue.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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