Microsoft KB Archive/139303

= Microsoft Knowledge Base =

Cannot Send Attachments with E-mail
Last reviewed: October 7, 1997

Article ID: Q139303

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you try to send an e-mail message with an attachment, you may receive one of the following error messages:


 * Could not locate DLL or could not find entry point.
 * This icon could not be sent, the task could not be completed. (MS Exchange client 9997.)

CAUSE
These errors may occur if your Microsoft Exchange Inbox is damaged.

RESOLUTION
Repair your Inbox with the Inbox Repair Tool. To do so, follow these steps:


 * 1) Click Start, point to Programs, point to Accessories, point to System Tools, and then click Inbox Repair Tool.
 * 2) Type the full path and filename of your mail (.pst) file. Or, click Browse, click your mail file, and then click Open.
 * 3) Click Start.

If running the Inbox Repair Tool does not solve the problem, run ScanDisk on the hard disk to check for errors.

If running ScanDisk does not solve the problem, remove all your Microsoft Exchange profiles and create a new profile containing only The Microsoft Network Online Service. To do so, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Mail And Fax.
 * 3) Click Show Profiles.
 * 4) Click each profile and then click Remove. Repeat until all profiles have been removed.
 * 5) Click Add.
 * 6) Click The Microsoft Network Online Service check box to select it, and then click Next.
 * 7) Type a name for the new profile, click Next, and then click Next again.
 * 8) Type the full path and filename of your personal address book (.pab) file, and then click Next.
 * 9) Type a new name for the .pst file. You must type a new, unused name. You cannot use the default name of Mailbox.pst. Make sure to give the file a .pst extension (for example, Mymail.pst).
 * 10) Follow the instructions on the screen to finish creating the profile.