Microsoft KB Archive/237525

= Reference Suite 2000: Some Features Are Unavailable on Second Version of Dual Boot System =

Article ID: 237525

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 2000

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This article was previously published under Q237525



SYMPTOMS
When you start Microsoft Encarta Reference Suite 2000, essential features such as the Pinpointer may be unavailable.



CAUSE
This behavior can occur if the following conditions are true:


 * Your computer is configured to dual-boot.


 * You installed Encarta 2000 on each operating system.



RESOLUTION
To prevent this issue from occurring, follow these steps:

 Install Encarta Reference Suite 2000 on either operating system. Restart your computer and choose the the operating system where Encarta is not installed.  Rename the common files for Encarta Reference Suite 2000. To do this, use the appropriate method:

Microsoft Windows 98 or Microsoft Windows 95
 Click Start, point to Programs, and then click Windows Explorer. Double-click  where   is the drive letter of the hard disk on which the first version of Windows is installed. In the right-pane, double-click Program Files.</li> Double-click Common Files.</li> Double-click Microsoft Shared.</li> Right-click Reference Titles.</li> Click Rename, and then type Reference Titles 1 in the folder name box.</li> Quit Windows Explorer.</li></ol>

Microsoft Windows NT 4.0
<ol style="list-style-type: lower-alpha;"> Click Start, point to Programs, and then click NT Explorer.</li> Double-click  where   is the drive letter of the hard disk on which the first version of Windows is installed.</li> In the right-pane, double-click Program Files.</li> Double-click Common Files.</li> Double-click Microsoft Shared.</li> Right-click Reference Titles.</li> Click Rename, and then type Reference Titles 1 in the folder name box.</li> Quit NT Explorer.</li></ol> </li> Install the second version of Encarta Reference Suite 2000.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Microsoft Reference Suite 2000.

Additional query words: multi multi-media media mm ers2k

Keywords: kbbug kbenv kbinterop kbpending kbsetup KB237525

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