Microsoft KB Archive/156073

= XCLN: File, Send Brings Up Window with Missing Options =

Article ID: 156073

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0

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This article was previously published under Q156073



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you open the File menu and click Send from a MAPI enabled application like Microsoft Word or Excel, some options might be missing from the Compose window. In particular, there is no View or Compose menu, and the other menu items are abbreviated. For example, the File menu only contains Send and Properties options.



CAUSE
The Use Simplified Form to Send From Other Applications option has probably been enabled in the Microsoft Exchange client. This feature was added and enabled by default in Microsoft Exchange version 4.0 Service Pack 2 (build 4.0.993).

With this option enabled, performance is greatly improved over the standard form. This was one of the most requested improvements to MAPI.



WORKAROUND
To disable this option, do the following:
 * 1) Start the Microsoft Exchange Client.
 * 2) From the Options menu, click Tools.
 * 3) Click the Send tab.
 * 4) Clear the Use Simplified Form to Send From Other Applications check box.

Additional query words: pc docs open Service Pack sp2 missing upgrade toolbar wordmail

Keywords: kbusage KB156073

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