Microsoft KB Archive/327829

= The event sink does not fire if you use ScanMail for Exchange =

Article ID: 327829

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Mobile Information Server 2002 Enterprise Edition

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This article was previously published under Q327829



SYMPTOMS
If you bind the Exchange Mobility event sink or any store event sink to a folder in a user's mailbox, and then use a move rule to move incoming messages to a folder, the event sink does not fire.

Note This problem occurs after you install Microsoft Exchange 2000 Server Service Pack 2 (SP2), set up an event sink on the store, and then install Trend Micro ScanMail for Exchange.

ScanMail for Exchange scans the message as expected, but the event sink does not fire. All other Inbox rules are processed. This issue only occurs with the move rule.



CAUSE
This problem occurs because of an issue with Exchange 2000 Server SP2 and ScanMail for Exchange, version 6.



RESOLUTION
Microsoft has made a hotfix available that resolves this problem. To obtain this hotfix, follow the instructions in the following Microsoft Knowledge Base article:

810150 The event sink does not fire as expected on a computer that has both Exchange 2000 Service Pack 2 and ScanMail for Exchange version 6 installed



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

810150 The event sink does not fire as expected on a computer that has both Exchange 2000 Service Pack 2 and ScanMail for Exchange version 6 installed

For more information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: trendmicro scanmail event sink mobility

Keywords: kbbug kbnofix KB327829

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