Microsoft KB Archive/215884

= XWEB: Unable to Clear Error Dialog Box in OWA When Using Netscape Communicator =

Article ID: 215884

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook Web Access 5.5
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q215884



SYMPTOMS
If you are running Outlook Web Access (OWA) and Netscape Communicator 4.04 or greater and you create a new meeting or appointment in OWA with an invalid start date (for example, September 31), you receive an error message. When you click OK, the error message is displayed again. An infinite loop results. Earlier versions of Netscape Communicator do not exhibit this behavior nor do any versions of Microsoft Internet Explorer.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Outlook Web Access Calendar



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook Web Access version 5.5.

Keywords: kbqfe kbhotfixserver kbbug kbfix KB215884

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