Microsoft KB Archive/329708

= Windows Cannot Determine the User or Computer Name =

Article ID: 329708

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server

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This article was previously published under Q329708



SYMPTOMS
On a Windows 2000 domain controller, the Event Viewer application log may log the following event:

Event Type: Error

Event Source: Userenv

Event Category: None

Event ID: 1000

User: NT AUTHORITY\SYSTEM

Computer:

Description:

Windows cannot determine the user or computer name. Return value (1722).

The Event Viewer system log may log either of the following events

Event Type: Error

Event Source: NETLOGON

Event Category: None

Event ID: 5788

User: N/A

Computer:

Description:

Attempt to update HOST Service Principal Names (SPNs) of the computer object in

Active Directory failed. The updated values were  and

. The following error occurred:

Could not find the domain controller for this domain.

Data:

0000: 74 07 00 00 t...

-or-

Event Type: Error

Event Source: NETLOGON

Event Category: None

Event ID: 5789

User: N/A

Computer:

Description:

Attempt to update DNS Host Name of the computer object in Active Directory failed.

The updated value was. The following error occurred:

Could not find the domain controller for this domain.

where  is the name of a computer that is logged on to the domain (the computer may be logged on to the domain by using cached credentials).



CAUSE
This issue may occur if the computer account for the computer listed is corrupted.



RESOLUTION
To resolve this issue, join the computer to a workgroup named WORKGROUP, and then restart the computer. Rejoin the computer to the domain, and then restart the computer again.



MORE INFORMATION
For additional information about a similar issue with a different cause, click the article number below to view the article in the Microsoft Knowledge Base:

306927 Windows 2000-Based Computer Is Inaccessible from the Domain

Keywords: kberrmsg kbprb KB329708

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