Microsoft KB Archive/189312

= OL98: (IMO) ErrMsg "Could not open one or more attachments" =

Article ID: 189312

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q189312



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
Using Microsoft Outlook 98, you may receive the following message when you attempt to open an e-mail message forwarded to you from another user, or one that is a reply to a message you sent previously:

Could not open one or more attachments



CAUSE
This behavior has been reported to occur on computers running the iRiS AntiVirus software.



RESOLUTION
Deactivate the iRiS Software Limited anti-virus program.



MORE INFORMATION
In the reported incident, the problem message would still not open but other messages of this type, received after the anti-virus software was turned off, had no problem.

The iRiS Anti-virus software is manufactured by iRiS Software Limited, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 cannot open one or more attachments

Keywords: kbprb kb3rdparty KB189312

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