Microsoft KB Archive/313933

= The Monitor Does Not Turn Off by a Timer After a Program Denies a Shutdown Request =

Article ID: 313933

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q313933



SYMPTOMS
Your monitor may not turn off by a timer, even if you set the monitor to turn off after a period of inactivity. This problem may occur if the following conditions exist:
 * You set your computer's power button to the &quot;Power Off&quot; setting.
 * You press the computer's power button.
 * A program denies the shutdown request.



CAUSE
This problem may occur if the system-power-state data contains information from a canceled request When Windows tries to turn off the monitor, it cannot.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Version         Size       File name ---  06-Dec-2001  22:15  5.0.2195.4734   1,686,464  Ntkrnlmp.exe 06-Dec-2001 22:16  5.0.2195.4734   1,686,144  Ntkrnlpa.exe 06-Dec-2001 22:16  5.0.2195.4734   1,706,816  Ntkrpamp.exe 06-Dec-2001 22:15  5.0.2195.4734   1,664,256  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbhotfixserver KB313933

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