Microsoft KB Archive/308319

= Large plain text e-mail messages are slow to open in Outlook =

Article ID: 308319

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q308319



SYMPTOMS
When you open a large plain text message in Microsoft Outlook, it may take a very long time to open and Outlook may appear to stop responding (hang), and your CPU utilization may go to 100 percent.



CAUSE
This behavior can occur because you have the option to remove extra line breaks in plain text messages enabled.



RESOLUTION
To resolve this behavior, click to clear the remove extra line breaks in plain text messages option. To do this:
 * 1) On the Tools menu, click Options.
 * 2) On the Preferences tab, click E-mail Options.
 * 3) Click to clear the remove extra line breaks in plain text messages check box.
 * 4) Click OK twice.
 * 5) Restart Outlook.



MORE INFORMATION
Starting with Outlook 2002, extra line breaks are automatically removed in messages. Sometimes plain text messages that travel over the Internet acquire extra line breaks that make the message difficult to read. Outlook automatically removes the extra line breaks so that it is easier to read the message.

Additional query words: ol2002 ol2003

Keywords: kbopenfile kbstoprespond kbprb KB308319

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