Microsoft KB Archive/196520

Money 99 Err Msg: The Financial Institution Online Services…

PSS ID Number: Q196520 Article last modified on 12-02-1998

WINDOWS:7.0

WINDOWS

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The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

When you try to configure Online Services to use an Open Financial Exchange (OFX) institution, you may receive one of the following error messages:

  The financial institution Online Services information file could not be read. Please try your call again. If the problem persists, call Microsoft Technical Support for assistance.   There was a problem retrieving the Online Services setup files. Try to connect again. If the problem persists, call the Customer Support number for your financial institution listed in the Contact Information place in the Online area. 

= CAUSE =

This behavior can occur for any of the following reasons:

  The Ofx.dll file may be missing or damaged.   You may have downloaded the Microsoft Money 98 OFX driver from the following Web site: http://www.microsoft.com/money/OFX/default.htm The Money 98 OFX driver is not compatible with Money 99. 

= RESOLUTION =

To resolve this issue, delete the Ofx.dll file, and then reinstall Money 99. To do this, follow these steps:


 * 1) Click Start, point to Find, and then click Files Or Folders.
 * 2) In the Named box, type “ofx.dll” (without quotation marks), and then click Find Now.
 * 3) In the list of found files, right-click the Ofx.dll file, and then click Delete.
 * 4) Reinstall Money 99.

= Additional query words: w_money 7.0 toy brand mnn bds =

Keywords : kberrmsg kbdta kbonline Version : WINDOWS:7.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.