Microsoft KB Archive/828404

= FIX: BizTalk Messaging Service Does Not Start After You Install BizTalk Server 2002 SP1 =

Article ID: 828404

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2002 Service Pack 1
 * Microsoft BizTalk Server 2002 Standard Edition

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SYMPTOMS
After you install BizTalk Server 2002 Service Pack 1 (SP1), BizTalk Messaging Service does not start and you receive error messages similar to the following in the application log: Event Type:   Error Event Source:  BizTalk Server Event Category: Document Processing Event ID:  324 Date:      9/3/2003 Time:      7:38:50 PM User:       N/A Computer:  BIZTALKSERVER Description: An error occurred in BizTalk Server. Details: -- [0x12e7] The database version is incompatible with the installed version of the server. Try running setup again. [0x150a] The configuration cache data from the database could not be loaded. [0x1509] The administration cache cannot be created. [0x0111] The Queue Scheduler for the service could not be created.

For more information, see Help and Support Center at http://support.microsoft.com -and- Event Type:   Error Event Source:  BizTalk Server Event Category: Document Processing Event ID:  324 Date:      9/3/2003 Time:      7:34:08 PM User:       N/A Computer:  BIZTALKSERVER Description: An error occurred in BizTalk Server. Details: -- [0x0111] The Queue Scheduler for the service could not be created. [0x0114] The service failed to start. Verify that this server is enlisted in a BizTalk Server group. For more information, see Help and Support Center at http://support.microsoft.com. When these errors occur, you may receive error messages similar to the following in the BizTalk Server 2002 SP1 installation log:

Apply patch: Server=&quot;BizTalkServer&quot;, Database=&quot;InterchangeSQ&quot;, Script=&quot;C:\Documents and Settings\All Users\Application Data\Microsoft\E-Business Servers Updates\BTS2002\SP1\SQ_SP1_Patch.sql&quot;.

[08/14/03 18:05:20] dataSource.Open HRESULT=0

[08/14/03 18:05:20] session.Open HRESULT=0

[08/14/03 18:05:21] file.Open HRESULT=0

[08/14/03 18:05:21] Processing... HRESULT=0

[08/14/03 18:05:21] ExecuteCommand HRESULT=0x80040e14

[08/14/03 18:05:21] file.Close HRESULT=0

[08/14/03 18:05:21] session.Close HRESULT=0

[08/14/03 18:05:21] dataSource.Close HRESULT=0

[08/14/03 18:05:21] Failed to apply patch. HRESULT=0x80040e14



CAUSE
This problem occurs because the BizTalk Server 2002 SP1 database update scripts experience a problem when they try to apply a constraint to the database tables:

ALTER TABLE [dbo].[cs_SuspendedQ] WITH NOCHECK ADD CONSTRAINT [DF_cs_SuspendedQ_Priority] DEFAULT (5) FOR [tnPriority]

Note This problem occurs if you upgrade from BizTalk Server 2000 to BizTalk Server 2002 before you install BizTalk Server 2002 SP1.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size  File name --  01-Oct-2002  17:43  518   Bts_core_suspendedqpriorityconstraintfix.sql Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

To resolve this problem, follow these steps:
 * 1) Remove BizTalk Server 2002 SP1.
 * 2) Apply the SQL update script Bts_core_suspendedqpriorityconstraintfix.sql.
 * 3) Reinstall BizTalk Server 2002 SP1.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kberrmsg kbbug kbfix KB828404

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