Microsoft KB Archive/279402

= MSN Companion boots to &quot;Your Internet Numbers Have Changed&quot; screen =

PSS ID Number: 279402

Article Last Modified on 11/12/2001

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q279402



SYMPTOMS
MSN Companion device has worked fine, but now when the customer turns it on, instead of the Start page, they get a page that asks them to choose new access numbers.



CAUSE
Every night MSN Companion dials up MSN and checks to make sure that the user's access numbers are still current. If the numbers are no longer current, then each time the user turns on the device, it will go straight to a Your Internet Numbers Have Changed page.



RESOLUTION
You need to use this page to choose new local access numbers. Once you do this, the MSN Companion will start up as usual.



MORE INFORMATION
Note: it is the customer's responsibility to verify that calls made are local and toll free. MSN, the Microsoft Network and Microsoft Corporation are not responsible for and will not be held liable for any telephone fees or charges that may accrue from the customer's use of MSN Companion.

Additional query words: kbimu

Keywords: kbinfo KB279402

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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