Microsoft KB Archive/296152

= PRB: Application Center 2000 Installation Fails During MSDE Installation =

Article ID: 296152

Article Last Modified on 12/7/2001

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APPLIES TO


 * Microsoft Application Center 2000 Standard Edition

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This article was previously published under Q296152



SYMPTOMS
While installing Application Center 2000, you may receive a message similar to the following during the installation of the Microsoft Data Engine (MSDE):

Internal Error 2744. Setup failed, rolling back.

In reviewing the Ac_setup.log, you may see a message like the following before rollback:

Action: InstallPerfMon.2D02443E_7002_4C0B_ABC9_EAB2C064397B.

Loading extended custom action library sqlcax.dll

Starting custom action InstallPerfMon

Registering performance counters from sqlctr.ini

PerfmonLoad routine returned error code 6

At this point, the installation of Application Center 2000 halts and rolls back (the installation is reversed).



CAUSE
This is caused by bad records in the registry, possibly from a previous installation of Microsoft SQL Server, at the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\MSQLSERVER\PERFORMANCE

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You did not stop SNMP service before installing MSDE or SQL Server. The SQL Server installation warns you about this but the application center install does not.



RESOLUTION
To resolve this problem, go to the registry key mentioned in the &quot;Cause&quot; section and delete that key. Perform the installation of Application Center 2000 again.

Keywords: kbprb KB296152

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