Microsoft KB Archive/111927

= WFWG 3.11 System Hangs with Shiva SREMOTE.DOS =

Article ID: 111927

Article Last Modified on 11/3/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q111927



SYMPTOMS
If you are using Shiva's SREMOTE.DOS, upgrading to Windows for Workgroups 3.11 may cause your system to stop responding (hang) when you start Windows for Workgroups.



WORKAROUND
You may be able to work around this problem by obtaining an updated driver from Shiva.

Until you can obtain the updated Shiva software, you can run Windows for Workgroups by removing the Shiva components. To do so:
 * 1) Run Windows for Workgroups with the /N switch [type win /n ].
 * 2) Remove the Shiva components from the Network Drivers section of the Network Setup dialog box.
 * 3) Restart Windows for Workgroups.



MORE INFORMATION
SREMOTE.DOS provides an NDIS 2.0 asynchronous driver for accessing a modem from the Windows for Workgroups network redirector. Shiva also replaces the NDIS 2.0 VNB.386 (virtual NetBEUI) component from Windows for Workgroups 3.10. In Windows for Workgroups 3.11, there is a new NDIS 3.0 virtual NetBEUI protocol (NETBEUI.386), which is incompatible with SREMOTE.DOS.

SREMOTE.DOS is manufactured by Shiva, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For additional information, please contact Shiva Technical Support.

Additional query words: 3.11 TSHOOT Netmodem/e

Keywords: KB111927

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