Microsoft KB Archive/860772

= You receive an error message when you try to go offline with Microsoft CRM Sales for Outlook =

Article ID: 860772

Article Last Modified on 9/7/2006

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APPLIES TO

 Microsoft Business Solutions CRM Sales for Outlook, when used with:  Microsoft CRM 1.2

 Microsoft Business Solutions CRM 1.0  Microsoft CRM 1.2 Microsoft Business Solutions CRM 1.0

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<div class="symptoms_section">

SYMPTOMS
When you try to go offline with Microsoft Business Solutions CRM Sales for Outlook (the Outlook client), you may receive the following error message:

The schema script \\CCNSQL\MSCRMSnapshotShare\unc\CCNSQL_Carapace_LLC_METABASE_CRMMetaPub-Carapace_LLa9e1c26e\20030711091503\snapshot.pre could not be propagated to the subscriber.

<div class="cause_section">

CAUSE
This problem occurs if Microsoft SQL Server is installed on one drive but if the data resides on another drive.

<div class="resolution_section">

RESOLUTION
To resolve this problem, follow these steps: <ol> Click Start, point to Programs, point to Accessories, and then click Windows Explorer.</li> Locate Program Files, click Microsoft SQL Server, click MSSQL, click REPLDATA, click MSCRM, and then verify that you have multiple MSCRM folders on multiple drives.</li> If you locate this folder on multiple drives, verify that the folder on the data drive is shared. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the data drive, right-click MSCRM, and then click Sharing.</li> Click the Sharing tab, and then verify that the folder is shared with the share name MSCRMSnapshotShare.</li></ol>

Note If the MSCRM folder is shared with a name other than MSCRMSnapshotShare, you may have to remove the share rights, change the share name to MSCRMSnapshotShare, and then grant share rights again.</li></ol>

Keywords: kberrmsg kbprb kbmbsmigrate KB860772

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