Microsoft KB Archive/319119

= Error Message After Upgrade to Windows 2000 Professional: There Was an Error When Printing the Document to LPT1 =

Article ID: 319119

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q319119



SYMPTOMS
After you upgrade your computer to Windows 2000 Professional, you may experience the following behaviors:  When you attempt to print a document, you receive the following error message:

There was an error found when printing the document  to LPT1.

Do you want to retry or cancel the job?

-and-

 When you view the printer port information in Device Manager, the device may be reported as nonactive with a status of &quot;Code 29: Firmware not correctly installed.&quot;

-and- When you uninstall the printer port and then restart the computer, Windows automatically detects the printer port, but you may receive the following error message:

This device is disabled because the firmware of this device did not give it the required resources (Code 29).





CAUSE
This behavior can occur if the parallel port in the computer basic input/output system (BIOS) is set to OS Controlled or Automatic.



RESOLUTION
To resolve this issue, change the parallel port settings in the computer BIOS from OS Controlled or Automatic to Enabled.

For information about how to change the computer BIOS settings, contact the computer manufacturer.

For information about how to contact your computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

WARNING: If you incorrectly modify your computer BIOS settings, you may render your computer inoperable.



MORE INFORMATION
For additional information about how to troubleshoot printing problems, click the article number below to view the article in the Microsoft Knowledge Base:

260142 How to Troubleshoot Windows 2000 Printing Problems

Keywords: kberrmsg kbprb KB319119

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