Microsoft KB Archive/135794

= OFF95: Crash Viewing Properties in Open Dialog Box =

Article ID: 135794

Article Last Modified on 8/17/2005

-

APPLIES TO


 * Microsoft Office 95 Standard Edition
 * Microsoft Excel 95 Standard Edition
 * Microsoft PowerPoint 95 Standard Edition
 * Microsoft Word 95 Standard Edition

-



This article was previously published under Q135794



SYMPTOMS
When you view the properties of a file in the Open dialog box, or when you display the Open dialog box while the Properties button is selected, your application may hang.



CAUSE
This problem occurs when the application accesses the properties of a damaged file. For example, when you use the Open command in your application (File menu), if the Properties button is selected, and if a file in the current folder is damaged, the application may hang because it cannot return the file properties.



WORKAROUND
To work around this behavior, when a file in a specific folder is causing this problem, try to determine the file that is damaged by doing the following:


 * 1) Use My Computer or Windows Explorer to move all of the files from the current folder (the folder that is causing the problem in your application) to a temporary folder.
 * 2) Move one or two files at a time back to the current folder.
 * 3) In your application, click Open on the File menu. (Or click the Open A Document button on the Office Shortcut Bar).
 * 4) Repeat Steps 2 and 3 above until the problem occurs.



MORE INFORMATION
You can use any of the following buttons in the Open dialog box instead of the Properties button, even if a file in the current folder is damaged:

List

Details

Preview



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: hang illegal operation

Keywords: KB135794

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.