Microsoft KB Archive/898617

= Event ID 1362 is logged in the Application log every five minutes in Exchange Server 2003 =

Article ID: 898617

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
Although you do not experience any Microsoft Exchange Server production issues, an event that is similar to the following is logged in the Application log every five minutes in Microsoft Exchange Server 2003: Event ID : 1362

Category : LDAP

Interface Source : MSExchangeSRS

Type : Warning

Date :

Time :

Machine :

Message : Unable to update LDAP referral list. If the referral list was just modified, stop and restart Exchange Site Replication service.

If you restart the Microsoft Exchange Information Store service, the event is no longer logged every five minutes. However, these symptoms occur again after a random time.



CAUSE
This problem occurs if the variable that tracks the number of threads that update the Lightweight Directory Access Protocol (LDAP) referral list does not have a value of 0 (zero). The problem occurs regardless of whether the value is positive or negative.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer when you apply this hotfix. However, the Microsoft Exchange Information Store service and all other dependent services are restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time    Version       Size      File name -  02-Aug-2005   01:32   6.5.7233.40   338,944   Srsmain.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The value of the variable that tracks the number of threads that update the LDAP referral list can be set to a value other than 0 (zero) by a race condition. A race condition sometimes occurs when the computer tries to perform two or more operations at the same time. However, the nature of the operations requires that the operations be performed in sequence. For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug kbpubtypekc KB898617

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