Microsoft KB Archive/300348

= Error Message Appears When You Add Computer That Is Outside of Firewall to Managed Computer Rules =

Article ID: 300348

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q300348



SYMPTOMS
When an agent is manually installed outside of the firewall, you may receive the following error messages:

Event Type: Error

Event Source: OnePoint Operations

Event ID: 21171

Description: The Agent Manager was unable to determine the Primary Domain Controller for domain AGENT while resolving the Managed Computer Rules. This domain will not be processed.

System error code: 2453

System error text: Could not find domain controller for this domain.



CAUSE
This error message appears because the Agent Manager is unable to identify the primary domain controller (PDC) for the domain while the Agent Manager is resolving the Managed Computer Rules.



WORKAROUND
To work around this issue, add the agent's name to the following file

InstallDir\OnePoint\ManualMC.txt

where InstallDir is the installation directory of Microsoft Operations Manager (MOM).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kberrmsg kbpending KB300348

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