Microsoft KB Archive/823625

= PRJ2000: &quot;Autorun Error: 5&quot; Internal Error Message During Installation =

Article ID: 823625

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Project 2000 Standard Edition

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SYMPTOMS
During the installation of Microsoft Project 2000 from CD-ROM, you may receive the following error message:

Autorun error: 5 Internal error please call Microsoft Support



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Troubleshoot Installation from a CD
 Examine and clean the CD.

To verify that the CD is clean and free of scratches, examine the reflective side of the disc. Clean the disc by wiping it with a soft cloth in a straight line, starting from the center of the disc and wiping toward the edge. If there are no visible scratches, and if the errors still occur after you clean the CD, follow the steps in the next method. If the CD appears scratched, try a new CD. Reinsert the CD in the CD-ROM drive and try the installation again.

For more information about how to troubleshoot CD-ROM devices, click the following article number to view the article in the Microsoft Knowledge Base:

266700 OFFXP: Troubleshoot Installation from Compact Disc Media



Method 2: Restart the Computer

 * 1) Quit any programs that are running and remove the CD from the CD-ROM drive.
 * 2) Restart the computer in Normal Mode.
 * 3) Disable any antivirus programs that are installed on the computer.
 * 4) Reinsert the CD and retry the installation.

Method 3: Install in Windows Safe Mode
 Restart the computer in Windows Safe Mode.

For more information about how to start Safe Mode for your operating system, click the following article number to view the article in the Microsoft Knowledge Base:

315222 A Description of the Safe Mode Boot Options in Windows XP

281770 How to Perform Clean-Boot Troubleshooting for Windows 2000

273738 How to Troubleshoot Windows Millennium Edition Startup Problems

180902 How to Start a Windows 98-Based Computer in Safe Mode

 Reinsert the CD and retry the installation.

Additional query words: Trial Autorun error 5

Keywords: kbprb KB823625

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