Microsoft KB Archive/891298

= When you try to open or to save a file in an Office XP program that is running in a Terminal Server session, the Office XP program may unexpectedly quit =

Article ID: 891298

Article Last Modified on 8/26/2006

-

APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Developer Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

-





SYMPTOMS
When you try to open or to save a file in a Microsoft Office XP program that is running in a Terminal Server session, the Office XP program may unexpectedly quit (crash).



CAUSE
This problem occurs when the Windows operating system that is running in the Terminal Server session is using the Folder Redirection feature. When you try to open or to save a file in an Office XP program that is running in that Terminal Server session, the Office XP program must populate the file list in either the Save as dialog box or the Open dialog box. When the Folder Redirection feature is in effect, there may be an abnormally long delay while the operating system tries to access the redirected folders from within the Terminal Server session.



How to obtain the hotfix
This issue is fixed in the Microsoft Office XP Hotfix Package that was released on September 12, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

827973 Description of the Office XP post-Service Pack 2 hotfix package: September 12, 2003

To enable this hotfix, follow these steps:  Quit all Office XP programs. Click Start, click Run, type regedit, and then click OK. Locate and then click to select the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Common\Open Find

 After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value. Type DisableAutoSelect, and then press ENTER. Right-click DisableAutoSelect, and then click Modify.</li> In the Value data box, type 1, and then click OK.</li> On the File menu, click Exit to quit Registry Editor.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbbug kbfix KB891298

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.