Microsoft KB Archive/928368

= The Microsoft Exchange Information Store service stops responding on a computer that is running Windows Server 2003 and Exchange Server 2007 =

Article ID: 928368

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)  Microsoft Windows Server 2003, Standard x64 Edition</li> Microsoft Windows Server 2003, Enterprise x64 Edition</li> Microsoft Windows Server 2003, Datacenter x64 Edition</li> Microsoft Windows Server 2003 R2 Standard x64 Edition</li> Microsoft Windows Server 2003 R2 Enterprise x64 Edition</li> Microsoft Windows Server 2003 R2 Datacenter x64 Edition</li> Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)</li> Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)</li> Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)</li></ul>

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<div class="symptoms_section">

SYMPTOMS
On a computer that is running Microsoft Windows Server 2003 and Microsoft Exchange Server 2007, you may experience any of the following symptoms:  The Microsoft Exchange Information Store service (Store.exe) stops responding. Additionally, the following conditions are true of the MSExchangeIS object:  The value of the RPC Requests performance counter is more than 25.</li> The value of the RPC Operations/sec performance counter is close to 0.</li></ul> </li> When Exchange Server 2007 is running as a node of a cluster, the following event appears in the Application log:

Event type: Error

Event source: MSExchangeCluster

Event ID: 1005

Date:

Time:

User: N/A

Computer:

Description: Clustered Mailbox Server: virtualname Physical Server: computername The IsAlive check for the resource MSExchangeIS failed.

</li></ul>

This problem occurs if Exchange Server 2007 is installed on a computer that has more than 4 gigabytes (GB) of RAM.

<div class="cause_section">

CAUSE
This problem occurs because of a problem in the Windows kernel.

<div class="resolution_section">

Update information
The following file is available for download from the Microsoft Download Center:

Download the 32-bit package now.

Download the x64-based package now.

Release Date: December 19, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
To install this update, you must have one of the following products installed:
 * Windows Server 2003 Service Pack 1
 * An x64-based version of Windows Server 2003
 * Windows Server 2003 R2

Restart requirement
You must restart the computer after you install this update.

Hotfix replacement information
This update does not replace any other updates or hotfixes.

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x64-based versions
<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003sp2fix KB928368

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