Microsoft KB Archive/822122

= &quot;Cannot Load Remote Access Connection Manager&quot; Error Message, Internet Connection Does Not Work, or Modem Does Not Work After Windows XP Upgrade =

PSS ID Number: 822122

Article Last Modified on 6/26/2003

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The information in this article applies to:


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
After you upgrade to Windows XP Professional Edition from Windows XP Home Edition, you may experience one or more of the following behaviors:  Your Internet connection may no longer work. Your modem may no longer work. You may receive the following error message when you try to connect:

Cannot load remote access connection manager.



This issue may occur with either dial-up or Point to Point over Ethernet (PPPoE) broadband connections.



CAUSE
This behavior may occur if there is an incorrect registry setting on your computer.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue, edit the registry to correct the registry setting. To do this, follow these steps:  Click Start, click Run, type regedit in the Open box, and then click OK. Locate and right-click the following registry key:

</li> Right-click PPP, and then click Export.</li> Expand PPP, expand EAP, and then delete the folders 25 and 26.</li> Quit Registry Editor, and then restart your computer.</li></ol>

Keywords: kbprb KB822122

Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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