Microsoft KB Archive/286857

= Dialog box does not open after you start Word 2002 from the Quick Launch taskbar =

Article ID: 286857

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q286857





SYMPTOMS
When you attempt to open a dialog box in Microsoft Word, the dialog box does not open. Instead, the Word title bar flashes, and the minimized document icon on the taskbar flashes. You cannot type text, select another Word command, or quit Word.



CAUSE
This behavior occurs when you start Word from the Quick Launch portion of the taskbar, and you select a Word menu command that opens a dialog box.

NOTE: This problem occurs regardless of how you start Word from the Quick Launch portion of the taskbar, for example, if you open My Documents from a shortcut on the Quick Launch portion of the taskbar and then double-click to open a Word document.



RESOLUTION
To resolve this problem, obtain the Word 2002 Update: April 25, 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

320441 WD2002: Overview of Word 2002 Update: April 25, 2002

NOTE: Office XP, SP-1 must be installed in order to install the hotfix update. Install SP-1 from the following location:

http://office.microsoft.com/downloads/2002/oxpsp1.aspx

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack



WORKAROUND
To work around this issue, click the minimized Word document icon on the taskbar. Word is minimized and the dialog box that you have selected opens. Click the Close button (the X in the upper-right corner of the dialog box) to close the dialog box. Then, click the Word icon on the taskbar to view the Word document.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in the Word 2002 Update: April 25, 2002. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: flash flashing minimize file open taskbar missing insertion point FIX

Keywords: kbhotfixserver kbqfe kbstartprogram kbbug kbfix kbofficexpsp1fix kbofficexpsp2fix KB286857

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