Microsoft KB Archive/267256

= Error Message: Microsoft Exchange Connector for POP3 Mailboxes Has Encountered an Internal Error that it... =

Article ID: 267256

Article Last Modified on 8/30/2002

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q267256



SYMPTOMS
When you download messages, the Microsoft Exchange Connector for POP3 Mailboxes may stop responding, and you may receive the following error message:

Microsoft Exchange Connector for POP3 Mailboxes has encountered an internal error that it could not recover from. Once this dialog is dismissed the following files will be generated:

C:\Program Files\POP3 Connector\VMIMB.TXT

C:\Program Files\POP3 Connector\VMIMB.EVT

and

C:\Winnt.SBS\DrWtsn32.log

If you click OK to close the error message dialog box, you receive the following Dr. Watson error message:

An application error has occurred

and an application log will be generated.

Vmimb.exe

Exception: access violation (0x00000005), Address 0x004074ae



CAUSE
This issue occurs when the POP3 e-mail server that is specified in the properties for either a global or individual POP3 server contains a fully qualified domain name (FQDN) that is longer than 32 characters. Note that this includes the periods between FQDN components.



RESOLUTION
To resolve this issue:  Use a text editor such as Notepad to open the &quot;hosts&quot; file that is located in the %windir%\system32\drivers\etc folder. Add the following entry to the end of the hosts file

mail.local

where  is the IP address of your POP3 server. Use the &quot;mail.local&quot; entry to avoid name conflicts with existing DNS names. Save the file and then quit the text editor program.

NOTE: You must modify this file again if the IP address of your POP3 server changes. Click Start, point to Programs, point to Microsoft Exchange, and then click Microsoft Exchange Administrator. In the left pane of the Exchange Server Administrator program, view the following object:

Organization\Site\Configuration\Connections

In the right pane, double-click Connector for POP3 Mailboxes to view its properties. Click the entry for your POP3 mailbox, and then click Edit. Change the entry for &quot;POP3 Mail Server&quot; to &quot;mail.local&quot; (without the quotation marks). Click OK, click Apply, and then click OK. Note that the change is effective immediately.

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STATUS
Microsoft has confirmed that this is a problem in Microsoft Connector for POP3 Mailboxes that runs with Exchange 5.5 on Small Business Server 4.5.

The FQDN name length of the POP server problem has been corrected and is no longer a cause for these errors in the Microsoft Connector for POP3 Mailboxes that runs with Exchange 2000 on Small Business Server 2000 or 2000 Service Pack (SP) 1.

If the errors occur with the Microsoft Connector for POP3 on Small Business Server 2000 or 2000 SP1, see the following Microsoft Knowledge Base article:

327672 Error Message When You Are Using the Microsoft Connector for POP3 Mailboxes to Download E-Mail Messages

Additional query words: smallbiz crash

Keywords: kberrmsg kbbug kbnofix KB267256

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