Microsoft KB Archive/817184

= Physical Disk Resources May Still Appear Online After a RAID Set Fails on a Clustered Server =

Article ID: 817184

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When two or more disks fail in a hardware RAID set on a clustered server, the physical disk resource may still appear online. When you open My Computer to view the physical drive, you can view the root of the drive by using cached information. When you try to view subfolders, write to files, or open any files on the disk, you receive the following error message:

The request could not be performed because of an I/O device error

Additionally, event ID 26, event ID 50, and event ID 11 messages are logged in the System event log. You may also see entries similar to the following in the cluster log: 00000090.00000778::2003/02/05-13:58:48.359 WARN Physical Disk : Offline, Locking volume failed, error 5.

00000134.000004c8::2003/02/05-14:11:55.509 ERR Physical Disk : [DiskArb] Failed to read (sector 12), error 1117.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 3 (SP3). For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  20-Jun-2003  14:46  5.0.2195.6759      75,568  Clusdisk.sys

Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix requires Windows Server 2003.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
Date        Time   Version            Size    File name --- 06-May-2003 17:16  5.2.3790.15        58,880  Clusdisk.sys

Windows Server 2003 64-Bit Edition
  Date         Time   Version         Size    File name -  06-May-2003  17:16  5.2.3790.15     181,248  Clusdisk.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbwinserv2003presp1fix kbwin2000presp5fix kbqfe kbfix kbbug KB817184

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