Microsoft KB Archive/193386

= MSJET35.dll Error Installing Microsoft Office 97 SR2 =

Article ID: 193386

Article Last Modified on 11/15/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows 95

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This article was previously published under Q193386



SYMPTOMS
When installing Office 97 SR2, you receive the following error message:

Error title: Microsoft Office 97 Setup

Setup cannot register MSJET35.dll in the system registry because an older version is in use. Close all applications and try again.

You are given two choices: Retry and Cancel.

If you click Retry, the error message persists. If you click Cancel, Office Setup quits.



CAUSE
The Msjet35.dll file is in use by the Terminal Server Licensing service or another program.



Terminal Server
To work around this issue, temporarily stop the Terminal Server licensing Service, and select RETRY.

Windows 95

 * 1) Restart your computer to a command prompt by restarting the computer, pressing the F8 key when you see the "Starting Windows 95" message, and then choosing Command Prompt Only from the Startup menu.
 * 2) Rename the Msjet35.dll file.
 * 3) Restart the computer normally, and then start Office Setup again.

Keywords: kbprb KB193386

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