Microsoft KB Archive/309800

= Serial Mouse Is Not Detected During Windows XP Setup =

Article ID: 309800

Article Last Modified on 12/1/2007

-

APPLIES TO


 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

-



This article was previously published under Q309800



SYMPTOMS
When you install Windows XP from a command prompt, Setup may not detect your serial mouse, but you may be able to complete Setup by using your keyboard.



CAUSE
This issue can occur if your mouse is connected to a Belkin OmniView serial-port switch box.



RESOLUTION
To resolve this issue, contact Belkin to inquire about the availibility of a fix for this issue.

To work around this issue, connect your mouse directly to the serial port on your computer before you install Windows XP.



MORE INFORMATION
For more information on compatible hardware for Windows XP, consult the Windows Hardware Compatibility List (HCL). This is a compilation of computers and computer hardware that have been extensively tested with Windows for stability and compatibility. Microsoft Product Support Services uses the HCL to determine whether or not a computer is supported for use with a Windows operating system. The latest HCL is available from the following Microsoft Web site:

http://www.microsoft.com/whdc/hcl/default.mspx

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhardware kbprb KB309800

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.