Microsoft KB Archive/935421

= You receive the “Firmware is up to date” message in the Zune software when you try to update the firmware on your Zune device =

Article ID: 935421

Article Last Modified on 5/11/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune software

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SYMPTOMS
When you try to update the firmware on your Zune device, you receive one of the following messages in the Zune software:

Firmware is up to date

Updating.

Unable to find updates. Please try again later.



CAUSE
Any of the following conditions can cause this behavior:
 * The firmware on the Zune device is already up to date.
 * The computer is not connected to the Internet.
 * The computer or network is blocking the connection to the update server.



THINGS TO TRY
 Determine whether the Zune device already has the current firmware installed. For more information about how to determine the version of the firmware that is installed on the Zune device or to determine the most up to date version of the Zune firmware that is available, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update the firmware for your Zune device

 If your device does not have the current version of the firmware installed, follow these steps:  Verify that the computer can connect to the Zune firmware update site on the Internet. To do this, visit the following Web site:

http://msxb-d1.vo.llnw.net/zune

Note This is a secured Web page. Therefore, you will not see content on this page. However, if the computer can establish a connection to the site, you will receive one of the following error messages:  

HTTP 403 Forbidden

 

The website declined to show this webpage

  Make sure that the firewall on the computer or network is not blocking the update. To do this, follow the steps in the &quot;More Information&quot; section for the firewall that you are using.</li></ol> </li> Again try to update the firmware for the Zune device.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
If you are using Windows Firewall or Windows Live OneCare, follow the steps in the appropriate section. If you are using a different firewall program, see the &quot;Port listing&quot; section or contact the manufacturer of the firewall.

Windows Firewall
If you use Microsoft Windows XP with Service Pack 2 (SP2) or Windows Vista, you do not have to manually create port exceptions in Windows Firewall. Instead, you can create exceptions for the program itself. Then, when the program tries to access a port, Windows Firewall enables access to that port. To do this, follow these steps:

Windows XP <ol> Click Start, click Run, type firewall.cpl, and then click OK.</li> Click the Exceptions tab.</li> Click Add Program.</li> Click Browse.</li> Locate and select Zune.exe, and then click Open.

Note By default, Zune is installed to the following location:

C:\Program Files\Zune\

</li> Click OK two times.</li></ol>

Windows Vista <ol> Click Start, type firewall.cpl in the Start Search box, and then press ENTER.</li> Click Allow a program through Windows Firewall.

If you are prompted for an administrator password or for confirmation, type the password or click Continue.</li> Click Add program.</li> Click Browse.</li> Locate Zune, and then click Open.

Note By default, Zune is installed in the following location:

C:\Program Files\Zune\

</li> Click OK two times.</li></ol>

Windows Live OneCare
<ol> Start Windows Live OneCare.</li> Click Change OneCare settings.</li> <li>Click the Firewall tab.</li> <li>Click Advanced Settings.</li> <li>Scroll through the listed programs to determine whether Zune appears in the list. If Zune appears, make sure that the setting for Zune is set to Allow instead of to Block.

If Zune does not appear, click Add.</li> <li>Locate Zune.exe, and then click Open.

Note By default, Zune is installed in the following location:

C:\Program Files\Zune\

</li> <li>Click OK two times.</li></ol>

Port listing
If you do not use Windows Firewall or Windows Live OneCare, you can still open the ports that are used by the Zune program when you configure the network.

To make sure that these ports are open or to open these ports, contact the network administrator or your Internet service provider (ISP). If you are the network administrator, view the documentation that is provided with your networking software or hardware to determine how to open the following ports:

Keywords: kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB935421

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