Microsoft KB Archive/883614

= You receive a &quot;Windows Update has encountered an error and cannot display the requested page&quot; error message when you try to install an update =

Article ID: 883614

Article Last Modified on 12/19/2005

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Tablet PC Edition

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SYMPTOMS
When you try to use Windows Update to install an update, you receive the following error message:

Windows Update has encountered an error and cannot display the requested page. The necessary service &quot;Automatic Updates&quot; (WUAUSERV) is not started or Background Intelligent Transfer Service (BITS) is disabled. Error 0x8DDD0018



CAUSE
This problem occurs if Background Intelligent Transfer Service (BITS) or the Automatic Update service are stopped.



RESOLUTION
To resolve this problem, use one of the following methods, depending on your situation.

Method 1: Verify that the services are started
Make sure that BITS and the Automatic Updates service are started. To do this, follow these steps:
 * 1) Click Start, click Run, type services.msc, and then click OK.
 * 2) In the list of services, right-click Automatic Updates, and then click Properties.
 * 3) In the Startup type list, click Automatic, and then click Apply.
 * 4) If Service status is set to Stopped, click Start, and then click OK.
 * 5) Right-click Background Intelligent Transfer Service, and then click Properties.
 * 6) In the Startup type list, click Manual, and then click Apply.
 * 7) If Service status is set to Stopped, click Start, and then click OK.

Method 2: One or both of the services do not appear in the Services Control Manager
Note If you manually type the commands in this section, remember that they are case sensitive.

If the Automatic Updates service or the Background Intelligent Transfer Service does not appear in the Services Control Manager, reinstall that service or those services. To do this, use one or both of the following methods, depending on your situation:

The Automatic Updates service is missing
To reinstall the Automatic Updates service, follow these steps:  Click Start, click Run, type the following command, and then click OK:

%windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\au.inf

 If you are prompted to insert your operating system CD, type the following path in the Copy files from box, and then click OK:

%windir%\ServicePackFiles\i386

Note This location contains the most recently updated service pack files. If you cannot use this path to copy the required files from, insert your operating system CD, and then click OK.

The Background Intelligent Transfer Service is missing
To reinstall the Background Intelligent Transfer Service, follow these steps:  Click Start, click Run, type the following command, and then click OK:

%windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\qmgr.inf

 If you are prompted to insert your operating system CD, type the following path in the Copy files from box, and then click OK:

%windir%\ServicePackFiles\i386

Note This location contains the most recently updated service pack files. If you cannot use this path to copy the required files from, insert your operating system CD, and then click OK.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kberrmsg kbtshoot kbwindowsupdate kbprb KB883614

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