Microsoft KB Archive/816054

= &quot;STOP 0x0000000a&quot; Error Message During the Dynamics.exe Process in Great Plains 7.5 =

Article ID: 816054

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you quit Great Plains 7.5 from Microsoft Business Solutions, this generates a Stop error on a blue screen that is similar to the following:

STOP 0x0000000a (0x0000000e, 0x000000ff, 0x00000000, 0x80416f11) in NTKRNLMP.EXE



CAUSE
This problem occurs because of a resource leak in the Dynamics.exe program in Great Plains 7.5. This resource leak generates a bug check in the operating system when the Dynamics.exe process quits. This problem occurs during the cleanup of Cursor objects.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name --  30-Mar-2003  15:03  5.0.2195.6688      42,256   Basesrv.dll 14-Feb-2003 18:49  5.0.2195.6660     222,992   Gdi32.dll 30-Mar-2003 15:03  5.0.2195.6688     710,928   Kernel32.dll 04-Feb-2003 18:15  5.0.2195.6661      29,264   Mountmgr.sys 30-Mar-2003 15:03  5.0.2195.6669     333,072   Msgina.dll 30-Mar-2003 15:03  5.0.2195.6685     476,944   Ntdll.dll 28-Mar-2003 17:19  5.0.2195.6696   1,694,912   Ntkrnlmp.exe 28-Mar-2003 17:19  5.0.2195.6696   1,693,952   Ntkrnlpa.exe 28-Mar-2003 17:19  5.0.2195.6696   1,714,944   Ntkrpamp.exe 28-Mar-2003 17:19  5.0.2195.6696   1,672,448   Ntoskrnl.exe 21-Mar-2003 19:43  5.0.2195.6692      90,232   Rdpwd.sys 30-Mar-2003 15:03  5.0.2195.6688     380,176   User32.dll 30-Mar-2003 15:03  5.0.2195.6685     385,296   Userenv.dll 28-Mar-2003 17:17  5.0.2195.6696   1,628,688   Win32k.sys 11-Mar-2003 13:15  5.0.2195.6682     181,008   Winlogon.exe 14-Feb-2003 18:49  5.0.2195.6655     243,472   Winsrv.dll 30-Mar-2003 15:03  5.0.2195.6688     710,928   Kernel32.dll Uniprocessor 30-Mar-2003 15:03  5.0.2195.6685     476,944   Ntdll.dll    Uniprocessor 30-Mar-2003 15:03  5.0.2195.6696   1,628,688   Win32k.sys   Uniprocessor 14-Feb-2003 18:49  5.0.2195.6655     243,472   Winsrv.dll   Uniprocessor 21-Mar-2003 19:43  5.0.2195.6692      90,200   Rdpwd.sys    56-bit



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: Accounting

Keywords: kbhotfixserver kbqfe kbmbsupgrade kberrmsg kbwin2000presp4fix kbfix kbbug KB816054

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