Microsoft KB Archive/195508

= Devices Tool in Control Panel Hangs When Clicking HW Profile for I20 Bus Driver =

Article ID: 195508

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q195508



SYMPTOMS
When you run the Devices utility in Control Panel, click I20 Bus Driver, and then click HW Profiles, the Devices utility stops responding (hangs).



CAUSE
This problem occurs because the Plug and Play Manager is requesting an insufficient amount of memory to contain a text string. This causes an exception in the Services.exe process.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734 how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB195508

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