Microsoft KB Archive/931848

= Error message when you try to use the voice feature in Streets & Trips: &quot;Text-to-speech component has encountered a problem&quot; =

Article ID: 931848

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2007
 * Microsoft Streets & Trips 2007 with GPS Locator
 * Microsoft Streets & Trips 2006
 * Microsoft Streets & Trips 2006 Essentials
 * Microsoft Streets & Trips 2006 with GPS Locator

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SYMPTOMS
When you try to turn on the voice feature in Microsoft Streets & Trips, you receive the following error message:

Text-to-speech component has encountered a problem.



CAUSE
This behavior occurs on computers that use the following operating systems:
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 2000

Streets & Trips uses the Microsoft Windows XP component Windows Text-to-Speech for voice support.



RESOLUTION
To resolve this behavior, follow these steps:  Install the Microsoft Reader for Desktop and Laptop PC. To obtain this software, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=2507a77a-5485-47d8-a560-3f182fbcdf8f

 Install the Microsoft Text-to-Speech Package. To obtain this software, visit the following Microsoft Web site:

http://www.microsoft.com/reader/developers/downloads/tts.mspx

 Restart the computer. Click Start, click Run, type control speech, and then click OK. Under Speech Properties, click Preview Voice to verify that the Text-to-Speech software is working correctly. Click OK. Create a route in Streets & Trips.</li> On the Tools menu, click GPS Task Pane.</li> On the GPS pane, click Start GPS tracking, and then click Provide Driving Guidance.</li> Under Routing, you may have to click Go to reset the start location to the current location.</li> Press F7 to turn on the voice instructions.</li></ol>

Additional query words: verbal outloud sound

Keywords: kberrmsg kbtshoot kbexpertisebeginner kbprb KB931848

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