Microsoft KB Archive/826088

= If the Solicited Remote Assistance policy is disabled, you cannot offer assistance to a Novice computer =

Article ID: 826088

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you disable the Solicited Remote Assistance policy in Microsoft Windows XP, you prevent a Novice computer from requesting Remote Assistance. However, this setting also prevents an Expert from offering Remote Assistance to a Novice computer. The Expert computer will display the following error message:

A program could not start. Please try again.

The only way to start a Remote Assistance session is to set the Solicited Remote Assistance policy to Enabled or to Not Configured on the Novice computer.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  01-Aug-2003  23:33  5.1.2600.1254      32,768  Cfgbkend.dll 01-Aug-2003 23:33  5.1.2600.1254      33,792  Pchsvc.dll 01-Aug-2003 23:33  5.1.2600.1254      33,280  Racpldlg.dll 01-Aug-2003 23:33  5.1.2600.1254      43,520  Regapi.dll 01-Aug-2003 23:33  5.1.2600.1254      41,472  Safrslv.dll 01-Aug-2003 19:13  5.1.2600.1254     129,536  Sessmgr.exe 15-Jul-2003 00:41  5.3.18.6            6,656  Spmsg.dll 01-Aug-2003 23:33  5.1.2600.1254     200,192  Termsrv.dll 01-Aug-2003 23:33  5.1.2600.1254      88,064  Tscfgwmi.dll 15-Jul-2003 00:42  5.3.18.6           22,016  Spcustom.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB826088

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