Microsoft KB Archive/244117

= WD98: Color StyleWriter 4000 Series Driver and Macintosh OS 9.0 =

Article ID: 244117

Article Last Modified on 10/29/2002

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APPLIES TO


 * Microsoft Word 98 for Macintosh, when used with:
 * Apple Mac OS 9.0

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This article was previously published under Q244117



SYMPTOMS
The Page Setup dialog box and the Print commands do not respond for the Apple Color StyleWriter 4000 after you upgrade to Macintosh OS 9.0 or a later version.



CAUSE
The Macintosh OS 9 installer deletes the Color StyleWriter 4000 series driver when you install Macintosh OS 9.0. This is normal. The old software will not work and should not be installed.

Apple Color StyleWriter 4000 Series printers require an updated printer driver for use with Macintosh OS 9.0.



RESOLUTION
To resolve this issue, download an updated printer driver.

The updated printer driver for the Apple Color StyleWriter 4000 Series printers can be downloaded from Apple Software Updates located at the following Apple Web site:

http://www.apple.com/swupdates/

Apple has noted the behavior described in the "Symptoms" section of this article. For further information, please review the Apple Technical Information Library articles located at the following Apple Web sites:

http://til.info.apple.com/techinfo.nsf/artnum/n60587

http://til.info.apple.com/techinfo.nsf/artnum/n60537



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: Macintosh Operating System OFF98 CSW

Keywords: kbbug kbpending KB244117

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