Microsoft KB Archive/831409

= Your Windows 2000-based computer stops responding after the computer runs without interruption for more than one year =

Article ID: 831409

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
Your Microsoft Windows 2000-based computer stops responding after the computer runs without interruption for more than one year. If your computer uses a hardware abstraction layer (HAL) that is included with Windows 2000, your computer may stop responding after 497 days. If your computer uses a third-party custom HAL, your computer may stop responding after a longer time.



CAUSE
This problem occurs because the NtGetTickCount function returns a large gap when the KeTickCount function wraps from an address of 0xffffffff to an address of 0x00000001 0x00000000. The tick count produces a large gap because of 64-bit to 32-bit conversions.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 3 (SP3) or later.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version             Size  File name --  21-Sep-2003  00:36  5.0.2195.6824     29,712  Mountmgr.sys 05-Dec-2003 18:12  5.0.2195.6880  1,699,264  Ntkrnlmp.exe 05-Dec-2003 18:13  5.0.2195.6880  1,698,560  Ntkrnlpa.exe 05-Dec-2003 18:13  5.0.2195.6880  1,719,360  Ntkrpamp.exe 05-Dec-2003 18:12  5.0.2195.6880  1,676,928  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

