Microsoft KB Archive/224901

= OL2000: (CW) Word Mail Merge Includes Only Contacts with E-mail Addresses =

Article ID: 224901

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q224901



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you use an Outlook address book as a data source for a mail merge in Microsoft Word, only records containing e-mail addresses are included in the merge.



CAUSE
When selecting the address book in Word, you chose Personal Address Book (PAB) instead of Outlook Address Book (OAB) as the data source for the merge.



RESOLUTION
Choose the Outlook Address Book for the data source if you wish to include records both with and without e-mail addresses.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Outlook uses the OAB (Contacts) to store your name and address information by default. If you use the OAB as the data source for the Word mail merge, all the Contact records will be available to the mail merge operation. However, if you use the PAB as the data source for a mail merge in Word, Outlook will still access your Contact records for the information, but will exclude those records that do not have e-mail addresses.

NOTE: You can set an option to keep personal addresses in the PAB rather than the OAB. To do so, on the Tools menu, click Services and then on the Addressing tab click to select Personal Address Book in the "Keep personal address in" list. If you choose this option you will not be able to add any records to your PAB without e-mail addresses.

Additional query words: OL2K

Keywords: kbbug KB224901

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