Microsoft KB Archive/193917

= Encarta Err Msg: Enc99 Caused a General Protection Fault... =

Article ID: 193917

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q193917



SYMPTOMS
When you open an article in Encarta Encyclopedia 99, the computer may stop responding (hang), or you may receive one of the following error messages:

 

Enc99 caused a general protection fault in module S3d325xl.drv

Enc99 caused a general protection fault in module S3d375xl.drv

Enc99 caused a general protection fault in module Dmsstl3d.drv

Enc99 caused a general protection fault in module Stbn3d.drv

Enc99 An error has occurred in your program. To keep working anyway, click Ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.



NOTE: The last message appears similar to error messages in Microsoft Windows 3.x.



CAUSE
These error messages can occur if any of the following video cards are installed in your computer:


 * Creative 3D Blaster Savage 4
 * Diamond Stealth 3D 4000
 * Diamond Stealth 3D 2000 Pro
 * Diamond Viper V330
 * STB Nitro 3D



RESOLUTION
To resolve this issue, install the latest version of the driver for your video adapter. To obtain the latest drivers for your Diamond Multimedia or STB video adapter, visit the appropriate following Diamond Multimedia or STB Web site:

http://www.diamondmm.com

http://www.stb.com

If the issue continues to occur, change your Microsoft Windows color depth setting to 256 Colors. To do this:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) On the Settings tab, click 256 Colors in the Color Pallete or Colors box, and then click OK. If you are prompted to restart your computer, do so.
 * 4) Close Control Panel.

If the issue continues to occur, follow these steps to enable the Skip Contents Pages setting in Encarta Encyclopedia 99:

NOTE: When you enable the Skip Contents Pages setting, your computer may stop responding (hang) occasionally.


 * 1) Start Encarta Encyclopedia 99.
 * 2) On the Options menu, click Settings.
 * 3) Click to select the Skip Contents Pages check box.
 * 4) Click OK.

NOTE: The Skip Contents Pages setting affects only links from Pinpointer and other articles. You can still view Contents pages when you click the Contents Page button.



MORE INFORMATION
This information is also documented in the Readme.txt file located in the Support folder on the Encarta Encyclopedia 99 CD-ROM.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi media multi-media mmtitles mm freeze crash ipf gpf invalid page s3d357xl.drv s3d352xl.drv

Keywords: kb3rdparty kbdisplay kbenv kberrmsg kbhardware kbprb KB193917

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