Microsoft KB Archive/175999

IGZ: Internet Explorer Cannot Open the Internet Site

PSS ID Number: Q175999 Article last modified on 06-30-1998

WINDOWS:3.x,4.0

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Internet Gaming Zone, version 4.0 == Microsoft Internet Explorer version 4.0 for Windows 95/98 == 

= SYMPTOMS =

When you access the Internet Gaming Zone, you may receive the following error message:

Internet Explorer cannot open the Internet site.

= CAUSE =

This behavior can occur when a Zone server is not available or when there is a problem downloading Zone controls to your computer.

= RESOLUTION =

To resolve this issue, use the appropriate method for the version of Microsoft Internet Explorer installed on the computer.

Internet Explorer 4.0
To resolve this issue on a computer running Internet Explorer 4.0, follow these steps:

  Click the Refresh button on the Internet Explorer tool bar, and then link to the Internet Gaming Zone again.   Empty the Temporary Internet Files folder, and then link to the Internet Gaming Zone again. To empty the Temporary Internet Files folder, follow these steps:   On the View menu in Internet Explorer, click Internet Options.   Under Temporary Internet Files on the General tab, click Delete Files.   Click OK. </li></ol> </li>  Delete the contents of the Downloaded Program Files folder, and then link to the Internet Gaming Zone again. To delete the contents of the Downloaded Program Files folder, follow these steps: <ol style="list-style-type: lower-alpha;">  On the View menu in Internet Explorer, click Internet Options. </li>  On the General tab, click Settings. </li>  Click View Objects. </li>  In the Downloaded Program Files window, remove each of the following files. To do so, right-click the file, click Remove, and then click Yes.  HeartbeatCtl Class</li> ZmenuCtl Class</li> ZnavBarCtl Class</li> ZsetupCtl Class</li> Heartbeat.inf</li> Heartbeat.ocx</li> Znavbar.dll</li> Zsetup.inf</li> Zsetup.dll</li></ul>

NOTE: Some of these files may not be present. </li>  Close the Downloaded Program Files Window. </li> <li> Click OK, and then click OK again. </li></ol> </li></ol>

Internet Explorer 3.02
To resolve this issue on a computer running Internet Explorer 3.02, follow these steps:

<ol style="list-style-type: decimal;"> <li> Click the Refresh button on the Internet Explorer tool bar, and then link to the Internet Gaming Zone again. </li> <li> Empty the Temporary Internet Files folder, and then link to the Internet Gaming Zone again. To empty the Temporary Internet Files folder, follow these steps: <ol style="list-style-type: lower-alpha;"> <li> On the View menu in Internet Explorer, click Options. </li> <li> Under Temporary Internet Files on the Advanced tab, click Settings. </li> <li> Click Empty Folder, and then click OK. </li> <li> Click OK. </li></ol> </li> <li> Delete the contents of the Occache folder, and then link to the Internet Gaming Zone again. To delete the contents of the Occache folder, follow these steps: <ol style="list-style-type: lower-alpha;"> <li> Click Start, point to Find, and then click Files Or Folders. </li> <li> In the Named box, type “occache” (without quotation marks), and then click Find Now. </li> <li> In the list of found files, double-click the Occache folder to open it. </li> <li> On the Edit menu, click Select All. </li> <li> On the File menu, click Delete. </li> <li> Click Yes to confirm that you want to delete the files. </li> <li> Close the Occache window, and then close the Find window. </li></ol> </li></ol>

= MORE INFORMATION =

For additional information about how to remove ActiveX controls, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q154850 TITLE : How to Remove an ActiveX Control in Windows

When you empty the Temporary Internet Files folder in Internet Explorer, any “cookie” files in the folder are not deleted. For additional information about cookies and emptying the Temporary Internet Files folder, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q158769 TITLE : Emptying Temporary Internet Files Folder Leaves Cookies Files

= Additional query words: IGZ Internet gaming zone Z4 4.x occacche site =

Keywords : kberrmsg kbusage kbfaq Version : WINDOWS:3.x,4.0 Platform : WINDOWS Issue type : kbhowto kbprb ============================================================================= Copyright Microsoft Corporation 1998.