Microsoft KB Archive/942553

= Error message when you try to go offline in the Microsoft Dynamics CRM 3.0 Client for Microsoft Office Outlook: &quot;Business Management Error: The user ID associated with the current record is not valid&quot; =

Article ID: 942553

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

-



Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
When you try to go offline in the Microsoft Dynamics CRM 3.0 Client for Microsoft Office Outlook, no data is brought offline. When you go offline you receive the following error:

&quot;Business Management Error: The user ID associated with the current record is not valid&quot;



Result
You are not able to use the Microsoft CRM 3.0 Client for Microsoft Office Outlook in offline mode.



Cause
The ODBC Connection on your Microsoft CRM 3.0 server is configured for the wrong Microsoft SQL Server.



Resolution
1. Log onto your Microsoft CRM 3.0 Server.

2. Click Start, click Administrative Tools, and then click Data Sources (ODBC).

3. In the ODBC Data Sources Administrator window, click the System DSN tab.

4. Select the Microsoft CRM ODBC connection, and then click Configure...

5. Confirm that the server selected is the correct Microsoft SQL Server for Microsoft CRM 3.0.

6. Click Next, and then click Next again.

7. Confirm that the correct database is selected for Microsoft CRM 3.0, and then click Next.

8. Click Finish.

9. Click Test Data Source. If you receive &quot;TESTS COMPLETED SUCCESSFULLY&quot;, click OK, and then click OK again.

10. Click OK to close the ODBC Data Sources Administrator window.



MoreInformation


DISCLAIMER
MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED &quot;AS IS&quot; WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Keywords: kberrmsg kbprb kbmbsmigrate kbnomt kbrapidpub KB942553

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.