Microsoft KB Archive/251300

= Works Suite Err Msg: Winword Caused an Invalid Page Fault in Module User32.dll =

PSS ID Number: 251300

Article Last Modified on 11/28/2002

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The information in this article applies to:


 * Microsoft Works Suite 2003
 * Microsoft Works Suite 2001
 * Microsoft Works Suite 2000

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This article was previously published under Q251300



SYMPTOMS
When you run Microsoft Word 2000 from Microsoft Works Suite, you may receive the following error message:

Winword caused an invalid page fault in module User32.dll.

-or-

Winword caused an invalid page fault in module Winword.exe.



CAUSE
This behavior can occur if the Officeav.dll plug-in is installed on your computer.



RESOLUTION
To resolve this issue, unregister the OfficeAV.dll plug-in:  Click Start, point to Find, and then click Files or Folders. In the Named box, type officeAV.dll . In the Look in box, click the hard disk on which Microsoft Windows is installed, and then click Find Now. In the list of found files, note the path to the OfficeAV.dll plug-in. Click Start, and then click Run. In the Open box, type the following line (including the quotation marks), and then click OK

regsvr32 /u " \officeav.dll"

where  is the path you noted in step 4.</li> Click OK when you receive the following message:

DllUnregisterServer in \OfficeAV.dll succeeded.

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Additional query words: w_works works2k w2001 general protection gpf ipf plugin w2003

Keywords: kbAddIn kberrmsg kbprb KB251300

Technology: kbHomeProdSearch kbWorks2000 kbWorks2003 kbWorksSearch

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