Microsoft KB Archive/165370

= "Rename" Errors Installing Internet Explorer Security Update =

ID: Q165370

The information in this article applies to:


 * Microsoft Internet Explorer versions 3.0, 3.01 for Windows NT 4.0

SYMPTOMS
You may receive the following error message when you install the Internet Explorer 3.0b/3.01b Security Update on a computer running Microsoft Windows NT 4.0:

Rename Error

An error occurred renaming a file: "The process cannot access the file  because it is being used by another process." (error #32).

Current File Name: [MSHTML.DLL]

Retry, Skip File, Abort?

CAUSE
This error occurs if Windows NT 4.0 with Service Pack 1 or earlier is installed, and Internet Explorer is running when you try to install the Security Update.

RESOLUTION
To resolve this problem, quit Internet Explorer by clicking Quit on the File menu, and then click Retry in the dialog box to install the Security Update.

If you have already chosen to abort the installation, follow these steps:

1. Click Start, and then click Run.

2. Type "cmd.exe" (without quotation marks), and then click OK.

3. At the command prompt, type the following command

cd <%systemroot%>\system32

where <%systemroot%> is the folder in which you installed Windows NT. Press ENTER after you type the command. 4. Type each of the following commands and press ENTER after typing each

one:

del shdocvw.dll del mshtml.dll ren shdocvw.bad *.dll ren mshtml.bad *.dll 5. Close the command window and restart your computer.

STATUS
Microsoft has confirmed this to be a problem in the Internet Explorer 3.0b/3.01b Security Update. If you are running Windows NT Service Pack 2 or later, you are not affected by this problem.

MORE INFORMATION
For additional information about the Internet Explorer 3.0b/3.01b Security Update, see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q157923 TITLE    : Internet Explorer Security Breach Patch Available

ARTICLE-ID: Q165163 TITLE    : Description of Internet Explorer 3.0b/3.01b Security Update Additional query words: 3.00

Keywords         : kbnetwork kbsetup msient Version          : 3.0 3.01 Platform         : WINDOWS Last Reviewed: September 10, 1997