Microsoft KB Archive/815834

= &quot;Code 28&quot; Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation =

Article ID: 815834

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you resume a Windows 2000-based computer from hibernation, if the computer is connected to a Universal Serial Bus (USB) 1.1 hub device, the USB 1.1 hub device may not work correctly. Additionally, a yellow exclamation mark is displayed next to the device when you view it in Device Manager.

When you double-click the device in Device Manager, you receive the following error message in the Device status box on the General tab:

The drivers for this device are not installed. (Code 28)

This problem also occurs when you plug a USB device into a USB 1.1 hub device that is connected to your computer after you resume your computer from hibernation.



CAUSE
This problem occurs when the FSLargestDataPacket field of the HcFmInterval register is not set correctly when the computer resumes from hibernation. In this scenario, the host controller does not transfer data across the bus.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  28-Feb-2003  23:29  5.0.2195.6675      24,784  Openhci.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about error codes in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:

125174 Explanation of Error Codes Generated by Device Manager

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kboswin2000fix kberrmsg kbwin2000presp4fix kbfix kbbug KB815834

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