Microsoft KB Archive/138891

= OFF: "Setup Could Not Remove the File" in Maintenance Mode =

Article ID: 138891

Article Last Modified on 1/28/2005

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APPLIES TO


 * Microsoft Office 95 Professional Edition
 * Microsoft Excel 97 Standard Edition

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This article was previously published under Q138891



SYMPTOMS
When you run the Microsoft Office Setup program in maintenance mode, if you are running a workstation installation of Microsoft Office Professional on a computer running shared Windows 95, you may receive any of the following error messages:

Setup could not remove the file:

'\\ \ \system\mfc40.dll'

Abort Retry Ignore

-or-

Setup could not remove the file:

'\\ \ \system\olepro32.dll'

Abort Retry Ignore

-or-

Setup could not remove the file:

'\\ \ \system\msvcrt40.dll'

Abort Retry Ignore

where and are the names of the server and share you are accessing to run the shared installation of Windows.



CAUSE
This problem occurs because the Microsoft Office Professional Setup program copies files to the shared Windows location on the network server and then attempts to remove them. Normally, you have read-only access to this shared Windows location, so the Setup program may generate one of the error messages above.



WORKAROUND
To work around this problem, click Ignore when these error messages are displayed. The Setup program will complete setup successfully.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 7.00 8.00 97

Keywords: KB138891

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