Microsoft KB Archive/946351

= A Games for Windows LIVE game closes after you try to start it =

Article ID: 946351

Article Last Modified on 12/20/2007

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APPLIES TO


 * Games for Windows - LIVE

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SYMPTOMS
After you install a Games for Windows LIVE game, you may experience any of the following issues:
 * You cannot install LIVE updates.
 * You cannot connect to the LIVE service.
 * The game closes after the initial splash screen appears.



CAUSE
A security program, such as an antivirus or firewall program, prevents a Games for Windows LIVE game from getting updated or connecting to the LIVE service.

Note Some antivirus programs, such as McAfee: VirusScan Plus, have integrated firewall features that may not appear under a firewall category.



Method 1: Install available updates to your antivirus or security program
Install the latest updates for the security program that you are using. For information about how to download and install updates for the security program, visit the manufacturer's support Web Site. For information about how to contact software manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Method 2: Configure the security program
Configure the security program to allow Games for Windows to communicate with the LIVE service. This process may involve creating an exception or adding the program to a list of allowed programs. For information about how to configure the security program to allow Games for Windows to communicate with the LIVE service, view the product documentation that was included with the program. Or, contact the manufacturer of the security program.

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