Microsoft KB Archive/258269

= MNK Pro: The Mail hotkey displays new mail message, not AOL MailBox =

Article ID: 258269

Article Last Modified on 3/28/2006

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APPLIES TO


 * Microsoft Comfort Curve Keyboard 2000
 * Microsoft Internet Keyboard
 * Microsoft Internet Keyboard Pro
 * Microsoft Natural Keyboard Pro

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This article was previously published under Q258269



SYMPTOMS
When you press the Mail hotkey on one of the keyboards listed in the "Applies To" section to open the America Online (AOL) MailBox, a new mail message window may be displayed instead of the AOL MailBox.



CAUSE
This issue may occur if the following conditions are true:
 * BPS Powertools is enabled.
 * You are running the Microsoft IntelliType Pro software, version 1.1.
 * AOL version 5.0 is installed on your computer.



RESOLUTION
To work around this issue, close BPS PowerTools.

Additional query words: 1.00 mnkpro msie intelli type

Keywords: kbhardware KB258269

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