Microsoft KB Archive/258547

= SMS: Upgrade Process May Stop Responding When You Upgrade Site Server to Service Pack 2 =

Article ID: 258547

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q258547



SYMPTOMS
When you upgrade a Systems Management Server (SMS) 2.0 Service Pack 1 site server to Service Pack 2, the upgrade process may stop responding (hang).



CAUSE
This behavior occurs when a site system running as a Software Metering server cannot be stopped remotely.



WORKAROUND
To work around this behavior, stop the SMS_License_Server service on site systems that are acting as Software Metering servers, or remove the Software Metering role from site systems before you run the Service Pack 2 upgrade.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms fail

Keywords: kbbug kbenv kbpending KB258547

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