Microsoft KB Archive/934507

= You receive an error message when you try to deploy an agent update to a managed computer in Microsoft Operations Manager 2005 =

Article ID: 934507

Article Last Modified on 7/19/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
When you try to deploy (push) an agent update to a managed computer in Microsoft Operations Manager (MOM) 2005, you receive the following error message:

The MOM Server failed to apply software updates to computer ' '

Error Code: -2147024662

Error Description: More data is available.

Microsoft Installer Error Description: No Description Available

You experience this problem when you try to apply a MOM agent update to a computer that has previously been updated.



CAUSE
This problem may occur if the \ \ \Patches folder contains two or more .msp update files.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2005 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have MOM 2005 Service Pack 1 (SP1) installed to apply this hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

905416 How to obtain the latest Microsoft Operations Manager 2005 service pack

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, re-deploy the complete MOM agent to each managed computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB934507

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