Microsoft KB Archive/195241

= Universal Serial Bus Devices Do Not Work in Safe Mode =

Article ID: 195241

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q195241



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you attempt to start your computer in safe mode by holding down the CTRL key, or by using the System Configuration utility to enable the Startup menu, your computer may not respond to any keyboard commands, or you may receive the following error message:

Windows Mouse Support

Windows did not detect a mouse attached to a computer. You can safely attach a serial mouse now.

To attach a mouse to a PS/2 mouse port, you must first turn the computer off.



CAUSE
The behavior can occur if you are using a Universal Serial Bus (USB) keyboard or mouse and your system basic input/output system (BIOS) does not support USB devices. Windows 98 and Windows 95 do not support the use of a USB keyboard or mouse in Safe mode or in Real mode unless the computer BIOS supports these devices.



RESOLUTION
To work around this behavior, use a standard keyboard or mouse instead of a USB keyboard or mouse.



STATUS
This behavior is by design.



MORE INFORMATION
In the case of USB input devices, in order for them to function in Safe mode, the system must have a BIOS with USB support for input devices and USB legacy mode must be enabled.

NOTE: All other USB devices are not loaded in Safe mode, unless the manufacturer requires it and provides BIOS support for that USB device in addition to input devices.

Additional query words: HWUSB HWMOUSE 98

Keywords: kberrmsg kbhardware kbprb KB195241

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