Microsoft KB Archive/183416

= WD97: Envelope Prints Blank After Upgrading to SR-1 =

Article ID: 183416

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Word 97 Service Pack 1

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This article was previously published under Q183416





SYMPTOMS
When you print an envelope to a Hewlett-Packard (HP) DeskJet, series 870 CSE or 970 CXI, using Microsoft Word 97 for Windows, Service Release 1 (SR- 1), the first envelope printed is blank. Subsequent envelopes are printed as expected.



CAUSE
There is a problem with the Clockwise Rotation Printing option in Word.



WORKAROUND
To print the first envelope correctly, turn on Clockwise Rotation. To do this, follow these steps:


 * 1) On the Tools menu, click Envelopes And Labels, and click the Envelopes tab.
 * 2) Click Options, and then click the Printing Options tab.
 * 3) Click to select the Clockwise Rotation check box.
 * 4) Click OK.
 * 5) When placing the envelope into the printer, turn the envelope so that the flap is on the left side.
 * 6) Click Print.

This procedure forces you to ignore the setting specified on the printer.



STATUS
Microsoft has confirmed this to be a problem in Word 97 for Windows, (SR-1).



MORE INFORMATION
For additional information about printing to a Hewlett-Packard printer, please see the following articles in the Microsoft Knowledge Base:

155959 WD97: Envelope Feed Method Displayed Incorrectly (HP DeskJet)

145261 WD: Can't Print Multiple Copies from Word

Keywords: kbbug kbprint kbenvelope kbpending KB183416

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