Microsoft KB Archive/906924

= Xbox 360: Your migrated Xbox Live account does not work on the original Xbox console: The account is parentally controlled =

Article ID: 906924

Article Last Modified on 4/25/2007

-

APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox 360 Hard Drive (20 GB)
 * Microsoft Xbox 360 Memory Unit (64MB)
 * Microsoft Xbox

-



SYMPTOMS
You migrated your Xbox Live account from your original Xbox console to an Xbox 360 console. When you try to use your Xbox Live account on your original Xbox console, you receive the following error message:

Your account requires maintenance.

The message may also state that the account is banned until 12-31-9999.



CAUSE
This behavior occurs when the following conditions are true:
 * You have a parentally controlled account.
 * The Parental Control options are set to prevent a user from using the Xbox Live account on the original Xbox console.



THINGS TO TRY

 * 1) Re-enable the Xbox Live account for use on the original Xbox console. For more information, see the &quot;More Information&quot; section.



MORE INFORMATION
The parental control levels in the Xbox 360 console do not exist in the original Xbox console. By default, the Xbox Live account is disabled for use on the original Xbox console.

Note The parent or the owner of the parentally controlled account can set an option to re-enable the Xbox Live account to use on the original Xbox console. To do this, see the following article:

908224 Xbox 360: &quot;Original Xbox games are blocked by Family Settings&quot; error when you try to play an original Xbox game on an Xbox 360 console

Keywords: kbxboxext kbxboxperipherals kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxboxliveconnectivity kbxboxbilling kbpubtypekc kbtshoot KB906924

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.