Microsoft KB Archive/287039

= Cannot start a trial version of Office XP or Office 2003 on Terminal Server =

Article ID: 287039

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Office XP Developer Edition
 * Microsoft Office XP Professional Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003

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This article was previously published under Q287039



SYMPTOMS
When you log on to a Microsoft Windows Terminal Server computer by using an Administrator account, and you start a Microsoft Office XP or a Microsoft Office 2003 program, you may receive the following message:

This copy of Microsoft  cannot be used on Terminal Server. Please contact your local authorized Microsoft retailer for more information.

When you attempt to start an Office program from within a Terminal Server Client session, you may receive the following error message

This feature is not available. For more information, contact your system administrator.

and the Office program quits.



CAUSE
This behavior occurs when a trial edition of Office XP or Office 2003 has been installed on a Terminal Server computer.

The installation of a trial edition of Office is not supported by Terminal Server.



RESOLUTION
Remove the trial edition of Office and reinstall a mandatory activation or Enterprise edition of Office, which has no license-expiration date. The mandatory activation of Office requires that the administrator activate the product before any Terminal Server clients are able to use the Office programs.

Additional query words: prb offxp off2003

Keywords: kberrmsg kbtshoot KB287039

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