Microsoft KB Archive/165207

= OL97: Problems With Netscape Internet Mail Transport =

Article ID: 165207

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q165207



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
Sending an e-mail message from Microsoft Outlook 97 with your name on either the "To" or "Cc" lines may generate duplicate responses back to you.

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If you reply to or forward mail to a recipient not in your address book you may receive a Non-Delivery Report (NDR) message.



CAUSE
This happens when Netscape Internet Transport is in the list of services for the current profile.



RESOLUTION
Remove Netscape Internet Transport from the list of services.



Remove the Netscape Internet Transport Service

 * 1) On the Tools menu, click Services.
 * 2) On the list of services, click Netscape Internet Transport.
 * 3) Click Remove and click OK.

