Microsoft KB Archive/216500

= Encarta 99: Blank Box Displayed When You Play A Video Clip =

Article ID: 216500

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q216500



SYMPTOMS
When you attempt to play a video clip in Microsoft Encarta 99, you may see a blank box that contains an error message similar to the following:

Video not available.



CAUSE
This behavior can occur if the Microsoft Windows Media Player is missing or damaged.



RESOLUTION
To resolve this issue, remove and reinstall Windows Media Player. To do this, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs, and then click the Windows Setup tab.
 * 3) Under Components, click to clear the Multimedia check box, and then click Apply.
 * 4) Click to select the Multimedia check box, and then click OK.
 * 5) Close Control Panel.

If this issue continues to occur, download and install the latest Indeo codecs from the following Intel Web site:

http://www.intel.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: multi multi-media media mm enc99

Keywords: kbenv kberrmsg kbprb KB216500

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