Microsoft KB Archive/27888

101-Key Keyboard Cursor Keys Give Numbers with NUM LOCK On

PSS ID Number: Q27888 Article last modified on 11-02-1994

4.00

MS-DOS

= SUMMARY =

When using Microsoft Word version 4.0 with some 101-key enhanced keyboards, numbers are typed rather than the cursor being moved when the dedicated cursor pad keys are pressed with NUM LOCK on.

This problem is caused by one of the following:


 * The keyboard is not strictly IBM compatible. This commonly occurs on the Keytronics KB 5151 keyboard and compatibles.
 * A conflict with a device driver or memory-resident software.
 * Word’s inability to correctly sort the type of keyboard employed by the system.

Microsoft has confirmed this to be a problem in Word version 4.0. This problem was corrected in Word version 5.0.

= MORE INFORMATION =

To determine what is causing this problem, try starting the computer without any device drivers or memory-resident software loaded. If this does not resolve the problem, the keyboard may not be completely compatible with Word.

If you have a Compaq Deskpro 286 or 16-megahertz Deskpro 386, contact a Compaq authorized service center to get a ROM upgrade that corrects this keyboard incompatibility.

Wyse also supplies a ROM upgrade to correct the keyboard incompatibility problem in its 286 computer. Contact Wyse at (408) 433-1000.

KBCategory: kbother KBSubcategory: Additional reference words: 4.00 5.00

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================================================================ Copyright Microsoft Corporation 1994.