Microsoft KB Archive/172765

= WD97: Error Message: "The Wrong Wwintl32.dll Has Been Loaded" When You Start Word After Patch Update =

Article ID: 172765

Article Last Modified on 8/11/2006

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APPLIES TO


 * Microsoft Word 97 Service Pack 1

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This article was previously published under Q172765



SYMPTOMS
When you attempt to start Microsoft Word after you have run the Microsoft Office 97 Service Release 1 (SR-1) Patch, you may receive the following error message:

The wrong WWINTL32.DLL has been loaded.



CAUSE
This error message occurs when the versions of the Winword.exe file and the Wwintl32.dll file are not the same.

NOTE: It is not sufficient to check the file version information that is displayed when you right-click the program icon and click Properties on the shortcut menu.

This problem may also occur if a wwintl32.dll file is located in the Windows\System directory.



WORKAROUND
To work around this problem, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel. Click Add/Remove Programs.
 * 2) Select Microsoft Office and click Change (in Microsoft Windows 2000) or click Add/Remove (in Microsoft Windows 95 or Microsoft Windows 98).
 * 3) When prompted to put in the Office CD, do so, and then click OK.
 * 4) Click Add/Remove. Click to clear Microsoft Word.

This will remove Microsoft Word only.
 * 1) Click OK on the message that you have selected XXX components to remove.
 * 2) Using Windows Explorer, search for and manually delete any instances of WINWORD.EXE.
 * 3) Search for and delete any instances of the Wwintl32.dll file located in a folder other than the \Office folder.
 * 4) Disable all terminate-and-stay-resident programs (TSRs), virus checkers, or utility programs such as Clean Sweep or First Aid.
 * 5) Reinstall Microsoft Word 97 from the original media.
 * 6) If the system restarts successfully, ensure that all TSRs in are still disabled, and reinstall the patch.

If the preceding steps do not work, you may need to completely remove Office. To do this, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Click Add/Remove Programs.
 * 3) Select Microsoft Office and click Change (in Microsoft Windows 2000) or click Add/Remove (in Microsoft Windows 95 or Microsoft Windows 98).
 * 4) When prompted to put in the Office CD, do so and then click OK.
 * 5) Click Remove All.
 * 6) Using Windows Explorer, search for and manually delete any instances of WINWORD.EXE.
 * 7) Search for and delete any instances of the Wwintl32.dll file located in a folder other than the \Office folder.
 * 8) Disable all terminate-and-stay-resident programs (TSRs), virus checkers, or utility programs such as Clean Sweep or First Aid.
 * 9) Reinstall Microsoft Office 97 from the original media.
 * 10) If the system restarts successfully, ensure that all TSRs in are still disabled, and reinstall the patch.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When you install the SR-1 Patch, the Winword.exe or the Wwintl32.dll files are not properly updated. The following table shows the file size and date of the Winword.exe file installed by Word 97 or the Word 97 SR-1 Patch.   Version                  File size           Date -

Word 97                 5194 KB           11/17/96 Word 97 SR-1 Patch      5200 KB            7/11/97 The default location for the Winword.exe is the C:\Program Files\Microsoft Office\Office folder.

The following table shows the file size, date and location of the Wwintl32.dll file installed by Word 97 and the Word 97 SR-1 Patch.   Version                  File size           Date -

Word 97                 1131 KB           11/17/96 Word 97 SR-1 Patch      1132 KB            7/11/97 The default location for the Wwintl32.dll file is the following:

C:\Program Files\Microsoft Office\Office

