Microsoft KB Archive/237523

= Bookshelf 99 Is Removed When You Remove Encarta Reference Suite 2000 =

Article ID: 237523

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Bookshelf 99 Standard Edition
 * Microsoft Encarta Reference Suite 2000

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This article was previously published under Q237523



SYMPTOMS
When you remove Microsoft Encarta Reference Suite 2000 from your computer, Microsoft Bookshelf 99 is unexpectedly removed as well.

NOTE: Bookshelf 99 is not removed when you only remove Microsoft Encarta World English Dictionary 2000.



RESOLUTION
To work around this issue, reinstall Bookshelf 99:
 * 1) Insert the Microsoft Encarta Reference Suite 99 Installation and Resources CD-ROM into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent Setup from starting automatically.
 * 2) Click Start, and then click Run.
 * 3) In the Open box, type the following line, and then click OK

/Bshelf/Setup.exe

where  is the drive letter of the CD-ROM or DVD-ROM drive.
 * 1) Follow the instructions on the screen to reinstall Bookshelf 99.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ers2k uninstall bs99

Keywords: kbbug kbpending kbsetup KB237523

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