Microsoft KB Archive/890324

= A &quot; could not be started because access was denied to one of the virtual hard disks&quot; entry is logged in the Virtual Server log when the computer restarts =

Article ID: 890324

Article Last Modified on 11/15/2007

-

APPLIES TO


 * Microsoft Virtual Server 2005 Enterprise Edition
 * Microsoft Virtual Server 2005 Standard Edition

-





SYMPTOMS
Consider the following scenario:
 * You encrypt a virtual hard disk (.vhd) file in Microsoft Virtual Server 2005 by using a user account.
 * You set the virtual machine to automatically turn on when the computer restarts.

In this scenario, the following entry may be logged in the Virtual Server log when the computer restarts:

could not be started because access was denied to one of the virtual hard disks.

Note This problem occurs when you configure the virtual machine to run under the user account that encrypted the virtual hard disk.



CAUSE
This problem occurs because the user account environment is not loaded when Virtual Server 2005 tries to turn on the virtual machine by using the encrypted virtual hard disk. Therefore, Virtual Server 2005 cannot access the encrypted virtual hard disk.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you must restart the Virtual Server service. To do this, you must first stop all virtual machines.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version           Size  File name 23-May-2005 07:54                 558,034  Docscomh 23-May-2005 07:54                   7,974  Docscomlib 23-May-2005 07:54  1.1.465.13      72,432  En_usmsgdll 23-May-2005 07:54  1.1.465.13     199,416  Interopasm 23-May-2005 07:54  1.1.465.13      72,432  Virtualserverlogmessages 23-May-2005 07:54              26,947,584  Vmadditions 23-May-2005 07:54  1.1.465.13     154,368  Vmh.dll 23-May-2005 07:54  1.1.465.13     151,768  Vmmsys.dll 23-May-2005 07:54  1.1.465.13     363,256  Vmrcclientapp 23-May-2005 07:54  1.1.465.13   2,980,576  Vssrvc 23-May-2005 07:54  1.1.465.13   1,669,872  Vswebapp 23-May-2005 07:54                 225,257  Vswebappactivexcab



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses when it corrects software after the software has been released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Virtual Server 3622

Keywords: kbbug kbfix kbqfe kbprb kbvirtualsrv05presp1fix kbhotfixserver KB890324

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.