Microsoft KB Archive/931369

= The Windows Vista installation process may take several hours on a system that uses an ATI SB600 Series chipset =

Article ID: 931369

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Starter
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Enterprise
 * Windows Vista Business 64-bit Edition
 * Windows Vista Business
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
When you try to install Windows Vista on a portable computer that uses an ATI SB600 Series chipset, each driver may take a long time to install. Therefore, the Windows Vista installation process may take several hours.

This problem occurs only on a computer that uses a Serial Advanced Technology Attachment (SATA) device that is operating in Advanced Host Controller Interface (AHCI) mode. This problem does not occur if the SATA device uses SATA Combined mode or Parallel Advanced Technology Attachment (PATA) mode.



To apply this hotfix
To apply this hotfix, you must update the existing Windows installation source files by using the files that are included in this update. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

828930 How to integrate software updates into your Windows installation source files

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbfix kbqfe kbprb kbexpertiseinter kbhotfixserver KB931369

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