Microsoft KB Archive/291493

= OL2002: You Do Not Receive a Prompt for Duplicate Contacts When You Add Public Folders to a Personal Address Book =

Article ID: 291493

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q291493



This article discusses a Beta test product that is not yet announced or released publicly by Microsoft. Please feel free to familiarize yourself with this product, test it, and report problems to Microsoft.



SYMPTOMS
When you try to add a Public folder to your address book from the Public Folder's Summary tab, you may see multiple instances of a Public folder in your address book or you may expect to receive a prompt for changes to a current occurrence of a Public folder.



WORKAROUND
To work around this problem, manually remove the duplicate entries. To do this:
 * 1) In the Contacts folder, click the View menu, point to Current View, and then click Define Views.
 * 2) Double-click the Phone List view.
 * 3) Click the Full Name column heading once. This sorts the list by Full Name.
 * 4) Click the first item in the set that you want to delete. Scroll to the last item in the set that you want to delete, and while holding down the SHIFT key, click the last item.
 * 5) Press DELETE to permanently delete all selected items.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbpending KB291493

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