Microsoft KB Archive/938737

= Error message when you try to start Media Sharing in Zune: &quot;Media sharing is currently disabled, either because the service is not running or your firewall settings have changed.&quot; =

Article ID: 938737

Article Last Modified on 6/18/2007

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APPLIES TO


 * Zune software

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SYMPTOMS
You cannot stream content from the Zune software that is running on your computer to your Xbox 360 console over your home network if the computer is configured with multiple user accounts that use Zune.

When you click Options, point to Library, and then click Media Sharing to access the Zune Media Sharing control panel, you receive the following error message:

Media sharing is currently disabled, either because the service is not running or your firewall settings have changed. To restart sharing, you must first confirm your sharing settings.

After you click OK, the Setup sharing with your Xbox 360s dialog box appears. After you select the settings that you want and click OK, the Network Sharing Service seems to start but does not start. When you repeat these steps, you get the same result.



THINGS TO TRY
 Exit the Zune software. To verify that the Zune Network Sharing Service is running on the computer, follow these steps:  Click Start, click Run, type compmgmt.msc, and then click OK. In the navigation pane, expand Services or expand Services and Applications. Under Services in the right pane or in the center pane, double-click the entry for the Zune Network Sharing Service. Make sure that Startup type is set to Automatic. If it is not set to Automatic, double-click Zune Network Sharing Service, and then set the Startup Type to Automatic. Make sure that Service status is Started.</li> Click OK.</li> Close the Computer Management tool.</li></ol> </li> Start the Zune software. Click Options, point to Library, and then click Media Sharing. Set the media sharing attributes that you want to use.</li></ol>

If you continue to receive the error message that is mentioned in the &quot;Symptoms,&quot; there is probably a conflict between the sharing settings of different users on the computer.

You must disable media sharing for every Zune user who shares this computer, and then re-enable the feature with the settings that you need for your account. Follow these additional steps: <ol> Open the Zune software.</li> Click Options, point to Library, click Media Sharing and then select Don't share my media to disable media sharing for this instance of Zune.</li> Click OK.</li> Exit the Zune software.

Note For every user account that has run Zune on the computer, you must log on, follow these steps to disable media sharing, and then log off.

</li> Start the Zune software.

Note Make sure that you that you are logged on to the computer as the user from whose account you want to share media. (This only applies to computers that are used by multiple users who have different user names and passwords.)

</li> Click Options, point to Library, click Media Sharing, and then select the media sharing options that you need.</li> Click OK.</li></ol>

You will now be able to share media with your Xbox 360 console.

Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB938737

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