Microsoft KB Archive/156521

= PC NTMMTA: Error Message: Setup Has Encountered a Problem =

Article ID: 156521

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows NT 4.0
 * Microsoft Mail Multitasking Message Transfer Agent 3.2a

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This article was previously published under Q156521





SYMPTOMS
If you install the Microsoft Mail Multitasking MTA for Windows NT (NTMMTA), version 3.5, on Windows NT Server 4.0, the Setup program stops and the following error message is displayed:

Setup has encountered a problem.

Please report File='COMMON\INF01.C',Line='253' (number may vary) to Microsoft Product Support Services.

Setup then displays a box that states that it was unable to finish, and directs you to try again.

The NTMMTA is not successfully installed.



CAUSE
During installation, the Setup program for Microsoft Mail Service Manager checks for the Windows NT Server version 3.51. Any other version is not accepted and Setup stops.

NOTE: The Microsoft Mail Multitasking MTA for Windows NT is not supported on Windows 95 or Windows NT Workstation.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Mail Multitasking MTA for Windows NT, Version 3.5. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Contact Microsoft Product Support Services for more information.



MORE INFORMATION
The same error message is displayed when you try to install the Microsoft Mail Multitasking MTA for Windows NT, Version 3.5 from Windows 95 Explorer.

Additional query words: 3.50

Keywords: KB156521

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