Microsoft KB Archive/931801

= When you print an image that has custom halftone patterns in Windows Server 2003, black boxes appear, or the default Windows GDI halftone patterns are used =

Article ID: 931801

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
You print an image that has custom halftone patterns in Microsoft Windows Server 2003. However, the image is not printed correctly. Instead, you experience one of the following symptoms:
 * The image appears as a series of black boxes.
 * The default Windows Graphics Device Interface (GDI) halftone patterns are used instead of the custom halftone patterns.



CAUSE
This problem occurs because Windows Server 2003 incorrectly processes custom halftone patterns in some scenarios.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: w2k3 printer color palette bitmap driver

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver KB931801

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