Microsoft KB Archive/186672

= XFOR: Russian Outlook MS Mail User Gets NDR Sending to Exchange =

Article ID: 186672

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q186672





SYMPTOMS
A message sent from Microsoft Mail to Exchange through the Microsoft Mail Connector interchange (MSMI) using a Russian Outlook client fails to be delivered to its destination. The sender receives an NDR similar to the following:

  Your Message

To:     'somebody@microsoft.com' Subject: Test Message From Russian Outlook/MSMail

Was not delivered for the following reasons:

Delivery failed to MS:MICROSOFT/SITE/SOMEBODY Reason: 0 (transfer failed) diagnostic: -1 (no diagnostic). MSEXCH:MSExchangeMTA:SITE:SERVER.

Original message body follows...

The following events are logged in the event log when the message fails to be delivered:

  Event ID:   2025 Source:    MSExchangeIS Private Description: The delivery of a message failed due to error 80004005. A non-delivery report is being sent to the message's originator.

Event ID:  270 Source:    MSExchangeMTA Description: A permanent error has occurred with Entity /O=MICROSOFT/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT PRIVATE MDB. Entity is a Message Object is a Normal Priority Message. Object: 06000050. Message ID: C=US;A= ;P=Microsoft;L=MICROSOFT-SITE- 00000287 Content length: 1235, External Trace information (first 100   bytes) = 3080638061801302555300006280130120000013094D6963726F736F6674000031808011 3938303332303135353330302D303830308201008302060000000000, PDU dump reference 5 [MTA SUBMIT 17 74] (14)

Event ID:  290 Source:    MSExchangeMTA Description: A non-delivery report (reason code transfer-failure and diagnostic code  Omit any diagnostic code) is being generated for message C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-00000287. It was originally destined for DN:/o=Microsoft/ou=SITE/cn=Recipients/cn=Somebody§ (recipient number  1), and was to be redirected to. [MTA DISP:RESULT 20 136] (12)



CAUSE
This problem occurs when the Microsoft Exchange information store receives a message from the message transfer agent (MTA) and detects that there are two MAPI properties for strings within the message that have conflicting code page IDs. The information store sends an NDR on the message because the discrepancy was encountered.

This problem does not occur if the Russian Exchange client is used instead of the Russian Outlook client. This is because the Russian Outlook client includes four additional MAPI properties for the TNEF portion of the message, one of which is an additional string property containing a code page ID.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange versions 5.0, 5.0 SP1, 5.0 SP2, 5.5, and 5.5 SP1. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB186672

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