Microsoft KB Archive/320914

= Problems Upgrading a User-Mode Print Driver By Using Point and Print =

Article ID: 320914

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q320914



SYMPTOMS
If a client uses Point and Print to connect to a networked printer, and the printer driver on the server is changed, the client does not properly receive the updated registry information. In other words, if the printer driver for a shared printer is changed on the server, the driver is not upgraded on the clients.



CAUSE
This problem occurs because the Localspl code detects that the driver has changed, and may delete the registry information incorrectly.



Windows XP
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

For your convenience, you can download the individual package that corrects this problem from the Microsoft Download Center.

Windows XP Home Edition and Windows XP Professional:

Download the Q320914 package now

Windows XP 64-Bit Edition:

Download the Q320914 package now

Release Date: October 16, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size     File name      Platform --  02-Aug-2002  17:30  5.1.2600.46  284,160  Localspl.dll   i386 02-Aug-2002 17:30  5.1.2600.49   86,528  Win32spl.dll   i386

02-Aug-2002 17:30  5.1.2600.46  946,688  Localspl.dll   Itanium 64-bit 02-Aug-2002 17:30  5.1.2600.49  264,192  Win32spl.dll   Itanium 64-bit 28-May-2002 21:38  5.1.2600.46  284,160  Wlocalspl.dll  Itanium 64-bit

24-Jul-2002 05:43  5.1.2600.49   86,528  Wwin32spl.dll  Itanium 64-bit

Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

Download the Q320914 package now

Release Date: October 16, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 30-Apr-2002 09:37  5.0.2195.5709  249,616  Localspl.dll

Windows NT 4.0
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

Download the Q320914 package now

Release Date: October 16, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:   Date         Time   Size     File name     Platform ---  30-Apr-2002  10:46  140,560  Localspl.dll  i386



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbdriver kbnetwork kbwin2ksp4fix kbbug kbfix kbprint kbwin2000presp4fix kbwinxpsp1fix KB320914

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