Microsoft KB Archive/175585

= Microsoft Knowledge Base =

Error Message: Address Book Failed to Load, Outlook Express...
Last reviewed: October 24, 1997

Article ID: Q175585

The information in this article applies to:


 * The Microsoft Network, version 2.5
 * Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS
When you attempt to start Microsoft Outlook Express, you may receive the following error message:

Address book failed to load, Outlook Express is incorrectly configured. If you then attempt to compose a new e-mail message, you receive the following error message:

This note cannot be displayed due to an initiation error.

CAUSE
The Windows address book file may be damaged or missing.

RESOLUTION
To resolve this issue, remove and re-create the Windows address book file. To do so, use the following steps:

 Click Start, point to Find, and then click Files Or Folders. In the Named box, type "*.wab" (without the quotation marks), and then click Find Now.  In the list of found files, right-click the following file .wab and then click Delete.  Close the "Find: Files named *.wab" dialog box. Double-click the Outlook Express icon on the desktop. The MSN, The Microsoft Network, Sign-In screen appears and a new Windows address book file is created.

MORE INFORMATION
For additional information about address books in Outlook Express, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q175017 TITLE    : How to Import and Export Address Books in Outlook Express