Microsoft KB Archive/260061

= USB Node Error Messages in Device Manager =

Article ID: 260061

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft ActiveSync 3.6
 * Microsoft ActiveSync 3.1

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This article was previously published under Q260061



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to connect a Pocket PC device using a Universal Serial Bus (USB) connection, you may experience either of the following behaviors:
 * In Device Manager, the device status for the Pocket PC USB device USB Sync is displayed as Code 2
 * In Device Manager, the device status for other devices (for example, USB Root Hub) is displayed as Code 28

NOTE: After you connect to the USB device or after you click Refresh in Device Manager, either node may have exclamation point in a yellow circle displayed next it.

As long as you continue to receive the error message, thePocket PC device is unable to consistently connect through the USB.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use the following steps:   Disconnect the Pocket PC device from the USB connection, and uninstall the USB driver(s) provided by ActiveSync. Use the following steps for your appropriate operating system:

Windows 2000/XP
 Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Hardware. Start the Add/Remove Hardware wizard, and click Uninstall/Unplug a device. When the Installed Devices on Your Computer screen is displayed, click to select the Show hidden devices check box, and then select and remove all previously installed USB Sync and USB Root Hub devices. Delete the Winnt\Inf\Oem* and Winnt\System32\Drivers\Wceusbs* folders.

NOTE: The Inf folder is hidden by default. Start Registry Editor.</li> Delete the following registry keys:

HKEY_LOCAL_MACHINE\System\CCS\Control\Class\{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}

HKEY_LOCAL_MACHINE\System\CCS\Control\DeviceClasses\{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}

HKEY_LOCAL_MACHINE\System\CCS\Services\Wceusbsh

HKEY_LOCAL_MACHINE\System\CCS\Services\EventLog\System\Wceusbsh

</li></ol>

Windows 98/ME
<ol style="list-style-type: lower-alpha;"> Using Device Manager, remove the USB synchronization device and/or the Windows CE USB device.</li> Delete the %Windows%\Inf\Wceusbsh.inf and %Windows%\System32\Drivers\Wceusbs* folders, and the Wceusbhs.pnf file.</li> Delete the following registry keys:

HKEY_LOCAL_MACHINE\Enum\WCE* (this key may not exist on all computers)

HKEY_LOCAL_MACHINE\System\CCS\Control\DeviceClasses\{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}

HKEY_LOCAL_MACHINE\System\CCS\Services\Class\{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}

HKEY_LOCAL_MACHINE\System\CCS\Services\Class\WCEUSBS

</li></ol> </li> To confirm that the Windows CE USB enumeration information is removed, check the following registry keys.

NOTE: It is important to check this registry key because multiple entries may be in the USB's key because it enumerates per port. Therefore, if you attached the USB device to multiple USB ports, there may be more than one entry in the registry. Windows 2000/XP:

HKEY_LOCAL_MACHINE\System\CCS\Enum\USB\Vid_Xxxx

Windows 98:

HKEY_LOCAL_MACHINE\Enum\USB\Vid_Xxxx

NOTE: You can manually delete the USB's enumeration information in Windows 98, but not in Windows 2000/XP.

</li> Restart the computer and perform a soft reset of the Pocket PC device, following the manufacturer documentation.</li> Copy the required files to your computer by reinstalling ActiveSync.</li> Connect the device to install the USB host driver.</li></ol>

The Found New Hardware Wizard should start and automatically find the device. The drive is displayed in the Device Manager\Pocket PC USB Devices folder.

Keywords: kberrmsg kbenv kbprb KB260061

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