Microsoft KB Archive/180144

= OL98: Embedded Objects May Be Lost When Sending Internet E-mail =

Article ID: 180144

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q180144



SYMPTOMS
When you send an e-mail message that contains an embedded object, the embedded object may be lost if you are sending the message by means of the Internet Mail service in Microsoft Outlook 98.

NOTE: This problem only affects embedded OLE objects. When you forward a contact, the contact becomes an embedded object in an e-mail message and exhibits this problem. Attachments are not affected, and the Microsoft Exchange Rich Text Format (RTF) is not required to send attachments.



CAUSE
The message may be stripped of the embedded object if either of the following conditions is true:
 * You do not send the message in Microsoft Exchange RTF. -or-


 * You are sending the message to someone with an e-mail client that does not support Microsoft Exchange RTF.



RESOLUTION
If you send a message to someone whose e-mail client supports Microsoft Exchange RTF, you can send the message without losing the embedded object.

Use the following steps to send the message in Microsoft Exchange RTF:
 * 1) Create a new e-mail message.
 * 2) On the To line, type the recipient's e-mail address.
 * 3) On the Tools menu, click Check Names.
 * 4) Right-click the recipient's e-mail address, and then click Properties on the shortcut menu.
 * 5) Click to clear the Send E-mail Using Plain Text Only check box, and then click OK.
 * 6) On the File menu, click Properties, click to select the Send in Microsoft Exchange Rich Text Format check box, and then click OK.
 * 7) Complete the message, and click Send.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 98.



MORE INFORMATION
Even in cases where the message is stripped of an embedded object, if you look at the message in the Sent Items folder on the computer that the message was sent from, the embedded object is intact. There is no indication in the received message that it contained an embedded object when it was sent.

Additional query words: deleted missing gone blank

Keywords: kbprb KB180144

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