Microsoft KB Archive/930195

= The current status of a contact may be displayed as &quot;Status unknown&quot; when you use the Find feature in Communicator 2005 =

Article ID: 930195

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Communicator 2005

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SYMPTOMS
When you use the Find feature in Microsoft Office Communicator 2005 to locate a contact, the contact is found. However, the current status of the contact may be displayed as &quot;Status unknown.&quot;

You may notice the following behavior in association with this problem:
 * This problem may not occur immediately, but may occur at a random interval after you start Communicator 2005.
 * This problem may temporarily resolve itself when you exit Communicator 2005 completely and then restart Communicator 2005.
 * Typically, this problem occurs for all contacts if the contacts were not added to your Contacts list.
 * The current status of the contact is updated correctly if the contact is added to your Contacts list.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: communicator2005 communicator2k5 comm2005 comm2k5

Keywords: kbcontacts kbfix kbbug kbexpertiseinter kbhotfixserver kbqfe kbpubtypekc KB930195

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