Microsoft KB Archive/132196

Bob Letter: Colors Inaccurate with HP DeskJet Driver 5.0

PSS ID Number: Q132196 Article last modified on 03-02-1996

1.00

WINDOWS

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========================================================= 1.00 WINDOWS kb3rdparty kbsetup kbprint kbprb

= SYMPTOMS =

When you print a color Bob Letter Writer or Creative Writer document to a Hewlett-Packard (HP) DeskJet color printer, you receive greenish-black output. The problem occurs when you print color borders, color text, or color clip art.

Printers affected include the HP DeskJet 500c, 540c, 550c, and 560c and driver version 5.0.

= CAUSE =

When the DeskJet driver is installed, the default setting is Automatic. When Automatic is used, the output does not match the original colors selected in the document.

= RESOLUTION =

Use one of the following methods to solve your printer problems.

Method 1
Install the HP DeskJet 6.0 driver. For more information about obtaining the new driver contact HP at (208) 323-2551.

Method 2
To print colors more accurately, do the following:

Windows 3.x:


 * 1) Open Control Panel, usually located in the Main program group.
 * 2) Double-click Printers.
 * 3) Click the HP DeskJet printer.
 * 4) Click Setup.
 * 5) Select Color Graphics.
 * 6) Click OK. Close the Control Panel.

Make sure you have the color cartridge installed in your printer, then print the document.

Windows 95:

  Click the Start button, point to Settings, and then click Printers.   With your right mouse button, click the HP DeskJet printer.   Click the Details tab.   Click Properties.   Click Setup.   Click the Windows 95 icon in the upper left corner of the HP DeskJet Printer dialog box and then click About.   If the version is 5.0, you need to change the printout setting.   Click OK. </li>  Click Color Graphics. </li>  Click OK. </li>  Click OK to close the Printer settings box. </li></ol> </li></ol>

Make sure you have the color cartridge installed in your printer, then print the document.

The HP products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kb3rdparty kbsetup kbprint kbprb KBSubcategory: b_letter

Additional reference words: w_bob 1.00 letters colors smeared blurry blurred output h-p deskjet desk jet kids cw mskids homekids ====================================================================== Keywords : B_Letter Version : 1.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.