Microsoft KB Archive/293013

= Items that you intend to delete permanently appear in Deleted Items folder instead =

Article ID: 293013

Article Last Modified on 3/26/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q293013



SYMPTOMS
When you use a Hotmail account together with Microsoft Outlook 2002 or Microsoft Office Outlook 2007, an e-mail message goes to the Deleted Items folder instead of being permanently deleted when you click a message and then press SHIFT+DELETE.



CAUSE
This problem occurs because the Hotmail servers do not process the permanent deletion method that Outlook sends. Instead, Outlook sends the deleted message to the Deleted Items folder, and Outlook does not warn you that the message is not permanently deleted.



WORKAROUND
To work around this problem, either open the Deleted Items folder and delete the message from there, or wait for the Hotmail servers to automatically clean out all deleted messages.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbnoOfficeAlertID ol2007 ol12

Keywords: kbbug kbnofix KB293013

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