Microsoft KB Archive/262978

= Internet Explorer Installation Stops Responding at 84 Percent During the Real Audio Setup =

Article ID: 262978

Article Last Modified on 1/25/2006

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APPLIES TO


 * Microsoft Internet Explorer Administration Kit 4.01
 * Microsoft Internet Explorer Administration Kit 4.01a

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This article was previously published under Q262978



SYMPTOMS
After you install Internet Explorer 4.x with the Internet Explorer Administration Kit, the installation process may stop responding when it reaches 84 percent during the Real Audio portion of Setup.



CAUSE
This problem occurs because Real Audio is dependent on video drivers and it may have this problem with certain video drivers.



RESOLUTION
To resolve this behavior, change the video driver to a standard VGA driver or replace the video card with another model.



WORKAROUND
In order to successfully complete the installation, you can rename the file, R32nsie4.exe that is included in the Internet Explorer package. A red &quot;X&quot; may appear when you install Real Audio, but this should not cause any errors.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbenv kbsetup kbprb KB262978

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