Microsoft KB Archive/315009

= An &quot;Out of memory&quot; error message appears when you try to do a mail merge from Outlook to Word =

Article ID: 315009

Article Last Modified on 3/10/2005

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q315009





Note These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see &quot;Internet Mail Only&quot;.

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you attempt to perform a mail merge operation from Outlook 2000 Internet Mode Only (IMO) to Word 2000 on a computer that runs Windows XP, you may receive the following error message:

Out of memory or system resources. Close some windows or programs and restart the program



CAUSE
This behavior can occur because of a conflict with Norton AntiVirus 2002.



RESOLUTION
Contact Semantec Corporation to obtain either an updated version of their product or for assistance with reconfiguration of their product to resolve this behavior.

For additional information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:

329820 How to use Office programs with the Norton AntiVirus Office plug-in



MORE INFORMATION
For additional information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:

329820 How to use Office programs with the Norton AntiVirus Office plug-in

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: OL2K

Keywords: kb3rdparty kberrmsg kbprb KB315009

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.