Microsoft KB Archive/226174

= Error Message When You Use ARCserve Client Agent for Windows 95 with Windows 2000 =

Article ID: 226174

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q226174





SYMPTOMS
When you migrate from Microsoft Windows 95 to Windows 2000, a Cheyenne Software ARCserve version 6.5-based server can view the Windows 95 agent when it browses the network by using Auto-Discovery, and the migrated computer can be added for backup or restore. However, the drives on the migrated computer cannot be viewed by the server. When you try to expand the directory tree for the migrated computer, you receive the following error message:

[ARCserve] Failed to login to Agent [OK]

Also, when you attempt to perform a backup by using the Client Agent, it does not work.



RESOLUTION
To resolve this behavior, contact Cheyenne Software to obtain the Microsoft Windows NT version of ARCserve Client Agent.



MORE INFORMATION
After the upgrade, the ARCserve 6.5-based server can view the client, but it cannot use any drives on the client computer. Also, after the upgrade the ARCserve Client Agent for Windows 95 may still have the following two items on the Start menu:

Client Agent Release Notes

Uninstall Windows 95 Client Agent

The link that starts the client does not remain, and the two remaining links appear by design.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Cheyenne Software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kberrmsg kbnetwork kbprb KB226174

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