Microsoft KB Archive/150319

Money: Problem With Your Modem Installation

PSS ID Number: Q150319 Article last modified on 08-18-1998

WINDOWS:4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 == Microsoft Money versions 4.0 and 4.0a for Windows 95 == 

= SYMPTOMS =

As soon as you click the Call or Connect button for Money Online Services or Home Banking or Online, you see the following error message:

Microsoft Money Money could not complete the call due to a problem with your modem installation. Please check your modem settings by clicking Modems in the Windows Control Panel. To fix this problem, you may need to reinstall Windows from your original disks.

= CAUSE =

There is no Default Location specified for your Windows 95 Modem properties. This may have been caused by an “uninstaller” program, as there is no normal way to remove this information.

= RESOLUTION =

Enter a valid location area code in the Modems properties of the Windows 95 Control Panel, by following these steps:


 * 1) Click the Start button, point to Settings, and click Control Panel.
 * 2) Double-click the Modems icon.
 * 3) Click the Dialing Properties button.
 * 4) Fill out all the information in the Dialing Properties dialog box. In particular, enter a valid area code in the The Area Code Is box.
 * 5) Click OK.

For more information about configuring modems in Windows 95, please see your printed Windows documentation or online Help.

Additional query words: w_money banking quotes bill payment ISC bank on-line 97 6.0 7.0 monkey ====================================================================== Keywords : kbenv kberrmsg kbdta kbonline Version : WINDOWS:4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.