Microsoft KB Archive/839168

= A phone call activity may duplicate entries in the Recipient field in Microsoft CRM =

Article ID: 839168

Article Last Modified on 9/8/2006

-

APPLIES TO

 Microsoft Business Solutions CRM Sales for Outlook, when used with:  Microsoft CRM 1.2

 Microsoft Business Solutions CRM 1.0  Microsoft CRM 1.2 Microsoft Business Solutions CRM 1.0

-

<div class="symptoms_section">

SYMPTOMS
In a phone call activity, the Recipient field may contain duplicates of call recipients associated with other Microsoft Business Solutions CRM Sales for Outlook users. This can result in multiple instances of the same name in the Recipient field.

<div class="resolution_section">

RESOLUTION
This is a known issue with Microsoft CRM Sales for Outlook Client versions 1.0 and 1.2. Microsoft CRM has a fix for this problem that is part of a cumulative update for Microsoft CRM 1.2. The cumulative update information is described in the following Microsoft Knowledge Base article:

892949 Update rollup 1 is available for Microsoft CRM Sales for Outlook 1.2

No hotfix is available for Microsoft CRM 1.0.

Keywords: kbmbsmigrate kbqfe kbhotfixserver KB839168

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.