Microsoft KB Archive/130320

= PC Win: MOVEUSER.EXE Fails if User's HEXID.CAL Is Missing =

Article ID: 130320

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.2
 * Microsoft Schedule+ 1.0 Standard Edition
 * Microsoft Schedule+ 1.0a

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This article was previously published under Q130320



SYMPTOMS
When you use version 3.2 of Microsoft Mail for Windows, the following error message may appear when you try to run the MOVEUSER.EXE utility to move a user from one postoffice to another:

Moving user '' failed.



CAUSE
A possible cause of this error is a missing or renamed MAILDATA\CAL\HEXID.CAL file for the UserID being moved.



RESOLUTION
To resolve this problem, have the user launch Schedule+ to create the MAILDATA\CAL\HEXID.CAL file.



MORE INFORMATION
The SCHEDULE.KEY file will reserve a hexid number for the user if the user has received a meeting request from another user, even if the user has never launched Schedule+ to create the HEXID.CAL file. MoveUser will read the SCHEDULE.KEY searching for the UserID being moved and determine the user's hexid number. If the HEXID.CAL for the user is not found, the error will occur.

The MOVEUSER utility is provided with MVUSR.EXE on the Microsoft Software Library (MSL).

You can find MVUSR.EXE, a self-extracting file, on the following services:  Microsoft's World Wide Web Site on the Internet

On the www.microsoft.com home page, click the Support icon.

Click Knowledge Base, and select the product.

Enter kbfile MVUSR.EXE, and click GO!

Open the article, and click the button to download the file.

 Internet (anonymous FTP)

ftp ftp.microsoft.com

Change to the Softlib/Mslfiles folder.

Get MVUSR.EXE

 The Microsoft Network

On the Edit menu, click Go To, and then click Other Location.

Type mssupport.

Double-click the MS Software Library icon.

Find the appropriate product area.

Locate and Download MVUSR.EXE.



For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 1.00 plus

Keywords: KB130320

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