Microsoft KB Archive/186857

= Encarta Encyclopedia: Error Message When You Attempt to View Collage =

Article ID: 186857

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q186857



SYMPTOMS
When you attempt to view a collage in Microsoft Encarta Encyclopedia, the collage may not be played. In addition, you may receive one of the following error messages:

Encarta Encyclopedia 99
Please restart Windows and run Encarta Setup again. Encarta will now exit.

Problem finding or loading files. Please close other programs and try again. If problem persists, run Encarta Setup again. Encarta will now exit.

Encarta 98 Encyclopedia
Problem finding or loading files. Please close other programs and try again. If problem persists, run Encarta Setup again. Encarta will now exit.



CAUSE
This behavior can occur if the audio or video compression codecs in Windows 95 are missing or damaged.



RESOLUTION
To resolve this issue, follow these steps to remove and reinstall the audio and video compression codecs in Windows 95:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) On the Windows Setup tab, click Multimedia, and then click Details.
 * 4) Click to clear the Audio Compression check box.
 * 5) Click to clear the Video Compression check box.
 * 6) Click OK, and then click Apply.
 * 7) Click Multimedia, and then click Details.
 * 8) Click to select the Audio Compression check box.
 * 9) Click to select the Video Compression check box.
 * 10) Click OK, and then click OK again.
 * 11) Close Control Panel.

If this issue continues to occur, please see the following articles in the Microsoft Knowledge Base:

141801 Troubleshooting Audio Codecs in Windows 95

142946 Troubleshooting Video Codecs in Windows 95

Additional query words: multi multi-media media mm sound collages

Keywords: kbenv kberrmsg kbfaq kbprb KB186857

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