Microsoft KB Archive/271243

= Laptop Computer Does Not Enter Hibernate Mode by Closing Lid =

Article ID: 271243

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q271243



SYMPTOMS
When you close the lid on your laptop computer that uses Advanced Configuration and Power Interface (ACPI), the computer might not enter Hibernate mode (the S4 power state).



CAUSE
The ACPI _LID device may have a control method called _PRW that can return the lowest power-level setting from which the computer can wake when you open the lid. Windows Millennium Edition (Me) does not disarm the _LID device for wakeup, expect in cases in which the computer is entering Suspend mode. As a result, the computer's power level is not set to Hibernate.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time    Version    Size    File name -  08/18/2000  3:55pm  4.90.3001  84,960  Acpi.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Keywords: kbhotfixserver kbqfe kbpowerman kbprb kbqfe KB271243

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