Microsoft KB Archive/231782

= SMS: Smsmon32 and/or Odpwin9x May Cause Windows 95/98 Client to Hang =

Article ID: 231782

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1

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This article was previously published under Q231782



SYMPTOMS
When a Microsoft Windows 95-based or Microsoft Windows 98-based computer running the Systems Management Server (SMS) 2.0 client is running the client software distribution agents, SMS Available Programs Monitor (Smsmon32.exe) and/or SMS Offer Data Provider (Odpwin9x components) may cause the client computer to stop responding (hang).



CAUSE
This behavior occurs because the Netapi.dll network redirector file is out-of-date or is not located in the %WinDir%\System folder.



WORKAROUND
If the Netapi.dll file is not in the %WinDir%\System folder, copy the file to that folder and restart the computer.

The Netapi.dll files with the following date stamps are confirmed to cause this behavior:   Netapi.dll  2,432 bytes  03/14/96 Netapi.dll 2,432 bytes  08/16/96 The following versions of the Netapi.dll file resolve this behavior:   Netapi.dll  106,960 bytes   08/24/96   version 4.00.950 Netapi.dll 106,704 bytes   11/25/99   version 4.10.1998 NOTE: Later versions of this file may also resolve the problem.



MORE INFORMATION
This problem can also occur because of a version of the Netapi.dll file that is included with some versions of the Banyan Vines redirector for Windows 95.

Additional query words: prodsms hung freeze lock up win95 win98

Keywords: kbclient kbconfig kbenv kbprb KB231782

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