Microsoft KB Archive/320096

= XADM: Exchange Services Not Present After Installation =

Article ID: 320096

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q320096



SYMPTOMS
After you use the Exchange 2000 Setup Wizard to install Microsoft Exchange 2000 Server, you may notice the following behaviors:  Setup appears to be successful; however, no Exchange Services have been installed or started. In the registry, no Exchange subkeys appear below HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services.  the last three lines of the Exchange Server Setup Progress Log read as follows: [HH:MM:SS] Leaving CBaseExchangeComponent::ScPostSetup [HH:MM:SS] CComBOIFacesFactory::QueryInterface (K:\admin\src\udog\BO\bofactory.cxx:52) Error code 0X80004002 (16386): No interface. 



CAUSE
This behavior may occur if you run a Custom installation and you do not select the Microsoft Exchange Messaging and Collaboration Services option.



RESOLUTION
To resolve this issue, you must run Setup again and select the Microsoft Exchange Messaging and Collaboration Services option.

To complete the installation, follow these steps:


 * 1) Insert the Exchange 2000 CD into the CD-ROM drive.
 * 2) In the Microsoft Exchange 2000 Enterprise Server dialog box, click Exchange Server Setup.
 * 3) In the Microsoft Exchange 2000 Installation Wizard dialog box, click Next.
 * 4) In the list of components, make sure that Exchange Messaging and Collaboration Services is selected.
 * 5) Follow the on-screen instructions to complete the installation.

NOTE: Setup detects that Exchange Server is already installed on your computer and automatically runs in Custom installation mode.

Keywords: kbprb KB320096

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