Microsoft KB Archive/316773

= OFFXP: Office XP Does Not Work as Expected with Norton SystemWorks GoBack Feature Installed =

Article ID: 316773

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional with FrontPage
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q316773





SYMPTOMS
When you install one of the Office XP programs listed at the beginning of this article, or you upgrade one of the listed programs to Office XP Service Pack 1, and Norton SystemWorks is installed on your computer, the Office XP program may not start or may not be installed as expected, or Microsoft Windows may not start after you install the Office XP program.



CAUSE
This problem is reported to occur with the GoBack feature of Norton SystemWorks.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Uninstall Norton SystemWorks.
 * 2) Install Microsoft Office XP.
 * 3) Install Office XP Service Pack 1.
 * 4) Reinstall Norton SystemWorks.

For more information about removing Norton SystemWorks, please see the following Symantec Web sites:

http://www.symantec.com/techsupp/



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb OFFXP system works windows 2000

Keywords: kbprb KB316773

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