Microsoft KB Archive/883525

= WMI query may stop responding when a user queries performance counter data on Windows Server 2003 =

Article ID: 883525

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
A Windows Management Instrumentation (WMI) query may stop responding when the following conditions are both true:
 * 1) WMI performs a query of a performance counter object, such as the Processor object.
 * 2) The WMI query is run by a user who is not a member of the Performance Monitor Users group or the Performance Log Users group.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version            Size  File name 11-Aug-2004 17:27  5.2.3790.198    573,952  Advapi32.dll

Windows Server 2003, 64-bit editions
  Date         Time   Version            Size  File name      Platform 11-Aug-2004 17:27  5.2.3790.198  1,383,936  Advapi32.dll   IA-64 11-Aug-2004 17:27  5.2.3790.198    573,952  Wadvapi32.dll  x86



WORKAROUND
To work around this problem, identify the user account that the WMI query will use and add that account to either of the following groups:
 * Performance Monitor Users
 * Performance Log Users



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

