Microsoft KB Archive/309415

= Free/busy information for Group Schedule members not up to date in Outlook =

Article ID: 309415

Article Last Modified on 2/23/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q309415



SYMPTOMS
When you use the Group Schedule feature in Microsoft Outlook, appointments may not be displayed when you view free/busy data.



CAUSE
This issue can occur when attendees are not running Outlook consistently and only check e-mail occasionally.



RESOLUTION
Set up attendees as a resource account. To do this, follow these steps:
 * 1) On the Tools menu, click Options.
 * 2) On the Preferences tab, click Calendar Options, and then click Resource Scheduling.
 * 3) Click to select the Automatically accept meeting requests and process cancellations. Click OK twice.
 * 4) On the Preferences tab, click E-mail Options.
 * 5) Click Tracking Options, and then click Process requests and responses on arrival. This enables direct booking and the free/busy data is immediately published upon acceptance.



MORE INFORMATION
If immediate free/busy data is necessary when a user is not delivering messages to his or her Microsoft Exchange Server mailbox (and messages are delivered to a personal folder file instead), use the Invite Others button when you plan meetings. Include those recipients in the Resource field instead of the Required field or the Optional field.

When Appointments are being created with several attendees, Autoprocessing must be enabled by all the people who are using the group schedule in the Outlook 2002. For more information about Direct Booking, click the following article number to view the article in the Microsoft Knowledge Base:

291616 How to direct book a resource in Outlook

NOTE: Direct booking is not available in Microsoft Outlook for the Macintosh.

For more information about setting your default e-mail delivery point as the Exchange Server mailbox, click the following article number to view the article in the Microsoft Knowledge Base:

296622 Messages disappear from your Inbox

Additional query words: OL2002

Keywords: kbprb KB309415

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