Microsoft KB Archive/872772

= Other child sites are unexpectedly removed after you delete a child site from the parent site in Systems Management Server =

Article ID: 872772

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Systems Management Server 2003 Service Pack 1
 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2.0 Standard Edition

-





SYMPTOMS
When you use the SMS Administrator console to delete a child site from a parent site in Microsoft Systems Management Server (SMS) 2003 and in SMS 2.0, other child sites that belong to the same parent site are unexpectedly removed.



CAUSE
This problem may occur because of the timing of events in the SMS site hierarchy. If a change is made to the site control file for the site that you want to delete, and then that change is processed immediately before the deletion of that child site, this problem may occur.



SMS 2003 service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Systems Management Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Systems Management Server 2003
  Date         Time   Version             Size  File name --  25-Dec-2003  12:55  2.50.2726.147  1,740,800  Basesvr.dll 25-Dec-2003 12:55  2.50.2726.147    233,472  Hman.dll 06-Aug-2000 09:51  2000.80.194.0    274,489  Ntwdblib.dll 23-Feb-2003 10:05  2.0.1493.5011    855,312  Preinst.exe

Systems Management Server 2003 Service Pack 1
  Date         Time   Version              Size  File name ---  24-Oct-2004  23:20  2.50.3174.1165  1,765,376  Basesvr.dll 24-Oct-2004 23:20  2.50.3174.1165    237,568  Hman.dll 19-Aug-2005 08:44  2.50.3174.1165    844,520  Sms2003-sp1-kb872772-x86-enu.exe 24-Dec-2003 22:30  2.50.2726.154      40,960  Smsse.dll

Systems Management Server 2.0 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have SMS 2.0 Service Pack 4 (SP4) installed on the computer.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version             Size  File name --  02-May-2002  00:20  2.0.1493.4227  1,587,104  Basesvr.dll 15-Sep-2001 11:00  2.0.1493.4000     82,064  Cmprov.dll 01-May-2002 22:10  2.0.1493.4213     91,536  Colleval.dll 01-May-2002 12:05  2.0.1493.4105    121,440  Compmgr.exe 02-May-2002 00:20  2.0.1493.4227    109,936  Hman.dll 06-Aug-2000 09:51  2000.80.194.0    274,489  Ntwdblib.dll 23-Feb-2003 10:05  2.0.1493.5011    855,312  Preinst.exe



WORKAROUND
To work around this problem, wait 24 hours for the SMS site hierarchy to correct itself. The SMS site hierarchy will correct itself when the deleted child site sends a heartbeat control file to the parent site.

For additional information about what occurs when you use the SMS Administrator console to delete a child site, see the &quot;More Information&quot; section.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.



MORE INFORMATION
When a child site is deleted from the SMS Administrator console, the child site is deleted from the parent site database. The child site is not removed from the child site server. The child site remains fully operational.

The SMS hierarchy will correct itself within 24 hours when the deleted child site sends a heartbeat site control file to the parent site. When the parent site receives this file from the child site, the deleted child site entry in the parent site database is replaced. After the deleted child site database entry is replaced, the hierarchy will appear as expected in the SMS Administrator console.

Note When the deleted entry in the parent site database is replaced, additional site replication traffic will occur because the child site will replicate all client and software distribution information to its parent site. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: child SMS console site

Keywords: kbqfe kbhotfixserver kbfix kbsms2003spfix kbsms2003bug kbwinservperf kbmgmtservices KB872772

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.