Microsoft KB Archive/894686

= The Forgotten Password Wizard incorrectly backs up your password to drive C, or you receive a &quot;This disk is not a password reset disk&quot; error message when you try to use the Password Reset Wizard to reset your password in Windows XP =

Article ID: 894686

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
You may experience one or both of the following symptoms in Microsoft Windows XP:  When you use the Forgotten Password Wizard to create a password reset disk, the wizard incorrectly backs up your password to drive C instead of to removable media. When you try to use the Password Reset Wizard to reset your password, you receive the following error message:

File Not Found

This disk is not a password reset disk.

Therefore, you cannot reset your password.



CAUSE
This problem occurs because of a problem in the Windows Stored User Names and Passwords component (Keymgr.dll). If an error occurs when you select a drive in the Forgotten Password Wizard or the Password Reset Wizard, Keymgr.dll may select the first available drive letter as the drive. You may experience this problem if one or more of the following conditions are true:  One removable disk drive is connected to the computer, but no floppy disk drives are installed or connected to the computer.

Note This removable disk drive may be a storage device that is connected to a universal serial bus (USB) port or to an IEEE 1394 (Firewire) port. More than one removable disk drive is connected to the computer, no floppy disk drives are installed or connected to the computer, and an error occurs when you select the correct removable drive in the Forgotten Password Wizard. You may experience an error in the Forgotten Password Wizard if one of the following conditions is true:  You have not applied the hotfix that is mentioned in the following Microsoft Knowledge Base (KB) article:

894685 Removable devices may not appear when you use the Forgotten Password Wizard or the Password Reset Wizard in Windows XP

 In the Forgotten Password Wizard, you manually enter the drive letter or the drive description. You do not select one of the listed removable drives.</li></ul> </li></ul>

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Windows XP Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Note We recommend that you also install the hotfix that is mentioned in the following Knowledge Base article:

894685 Removable devices may not appear when you use the Forgotten Password Wizard or the Password Reset Wizard in Windows XP

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version        Size     File name --  26-Apr-2005  06:16  5.1.2600.2663  150,528  Keymgr.dll

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WORKAROUND
You may be able to work around this problem by following the steps in the &quot;Workaround&quot; section of the following Microsoft Knowledge Base article:

894685 Removable devices may not appear when you use the Forgotten Password Wizard or the Password Reset Wizard in Windows XP

Note If only one removable disk drive is connected to the computer, connect an additional removable disk drive. Then, follow the steps in Microsoft Knowledge Base article 894685.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

306214 How to create and use a password reset disk for a computer in a domain in Windows XP

305478 How to create and use a password reset disk for a computer that is not a domain member in Windows XP

Keywords: kbqfe kbhotfixserver kbfix kbbug KB894686

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