Microsoft KB Archive/937231

= &quot;Help and Support&quot; feature is missing after you install Microsoft Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003 =

Article ID: 937231

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 R2 Premium Edition
 * Microsoft Windows Small Business Server 2003 R2 Standard Edition

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For a Microsoft Windows Server 2003 Service Pack 2 version of this article, see 937055.



SYMPTOMS
After you upgrade a Microsoft Windows Small Business Server 2003-based (Windows SBS) computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), the Help and Support feature is not available when you click Start. Additionally, you may also experience the following problems:  When you type msinfo32.exe or helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message:

Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support'.

 The Help tab is not available in programs that are running on the upgraded Windows SBS-based computer. The Help tab is not available when you click some Help-related URLs in Event Viewer on the Windows SBS-based computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 2 installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this issue, you must reinstall the &quot;Help and Support&quot; service. To do this, follow these steps:
 * 1) Close all applications that use HelpCtr Service.
 * 2) At a command prompt, type the following commands, and then press ENTER after each command:
 * 3) *  \pchealth\helpctr\binaries\HelpSvc.exe /regserver /svchost netsvcs /RAInstall
 * 4) *  \pchealth\helpctr\binaries\HSCUpd.exe -i %windir%\pchealth\helpctr\binaries\hscmui.cab
 * 5) * &quot; \pchealth\helpctr\binaries\HSCUpd.exe -i %windir%\pchealth\helpctr\binaries\hscsp_l3.cab



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver KB937231

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