Microsoft KB Archive/324872

= XADM: You Cannot Apply Some Windows Update Packages to an Exchange 2000 Server =

PSS ID Number: 324872

Article Last Modified on 6/13/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server

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This article was previously published under Q324872





SYMPTOMS
When you apply Microsoft Windows 2000 fixes from the Windows Update site to a computer that is running Exchange 2000 Server, some of the fixes may not install. You may receive an error message that is similar to the following (where  is the number of the Microsoft Knowledge Base article that describes a fix, and   is the release date of a security update):

No Updates Were Installed

The following items failed to install. To try installing them again, click Review and install updates, and then click Install Now again.





Security Update,

Security Update,

You may also receive the following error message:

Windows update.log file error:

Error 0x80070052: The directory or file cannot be created



CAUSE
This issue may occur if some of the fixes try to create or to find temporary folders on drive M of Exchange 2000 during installation.



WORKAROUND
To work around this issue, use one of the following methods:  Stop the Exchange 2000 Information Store service before you apply updates from Windows Update to an Exchange 2000 server. -or-

 Remove the mapping to drive M on the Exchange 2000 server before applying updates. To do so, at a command prompt, run the following command:

subst m: /d

If you remove the mapping to drive M, you do not damage Exchange 2000 in any way. You temporarily cannot view drive M in Microsoft Windows Explorer.

You have to restart Windows 2000 after you install Windows 2000 updates. After you restart Windows 2000, Exchange 2000 and drive M start without any issues.



STATUS
Microsoft has confirmed that this is a problem in some Windows 2000 updates that are installed to an Exchange 2000 server.

Additional query words: back ground Dr. Watson

Keywords: kbprb KB324872

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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