Microsoft KB Archive/141187

= User Must and Cannot Change Password =

Article ID: 141187

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q141187





SYMPTOMS
Under User Properties in User Manager for Domains, it is possible to set User Must Change Password at Next Logon and User Cannot Change Password checked at the same time. Thus, the user will be prompted to change his password but then will get the error message:

Unable to change the password on this account.

Please consult your system administrator.



CAUSE
In User Manager for Domains under Policies/Account if the Maximum Password Age expires and User Cannot Change Password is checked, you will see these boxes checked at the same time, User Must change Password at Next Logon and User Cannot Change Password. Since these options exclude each other it should not be possible for both of them to be selected.



WORKAROUND
Have the administrator go into User Manager for Domains; Policies - Account and set the Maximum Password Age to Password Never Expires, then the user should be able to change the password. Or have the administrator change the password.



STATUS
Microsoft has confirmed this to be a problem in Windows NT Workstation and Server versions 3.5, 3.51, and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt domain ntdomain

Keywords: kbnetwork KB141187

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