Microsoft KB Archive/936205

= Files are corrupted if the computer switches to suspend mode while you synchronize offline files in Windows Vista =

Article ID: 936205

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Business N 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Business N

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SYMPTOMS
Consider the following scenario. You have configured offline file folders on a computer that is running Windows Vista. At the same time that offline files are synchronized, the Windows Vista-based computer switches to suspend mode. Later, you try to synchronize offline files.

In this scenario, the operation to synchronize offline files appears to succeed. For example, the file metadata, such as file size, timestamp, and other metadata is identical. However, the files on the server are corrupted, and the file contents are randomly different.



CAUSE
If you suspend the computer when you synchronize offline files in Windows Vista, the file will be corrupted. This failure is silent. You are likely to experience this problem when you use power management features.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: csc

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver kbwinvistapostrtmfix KB936205

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