Microsoft KB Archive/171467

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Last reviewed: January 19, 1998

Article ID: Q171467 The information in this article applies to:
 * Microsoft Outlook 97

SYMPTOMS
If you have configured Outlook to deliver new mail to a Personal Folder file, Outlook will not archive sent messages that have been moved from the Sent Items Folder to another Folder.

Steps to Reproduce Behavior

 * 1) Start Outlook with a profile configured to deliver new mail to a Personal Folder file.
 * 2) On the File menu, point to New, and then click Folder.
 * 3) Enter a name, specify that the folder contains Mail Items, and then click OK.
 * 4) Send an e-mail message to yourself or someone else.
 * 5) Once the message has moved from the Outbox folder to the Sent Items folder, move the message from the Sent Items folder to the folder you created in step 3.
 * 6) On the File menu, click Archive.
 * 7) Select the folder that you created in step 3.
 * 8) In the "Archive items older than" area, enter tomorrow's date, and then click OK.

Result: The message you moved in step 5 remains and is not archived. Keywords         : GnlFold Version          : WINDOWS:97 Platform         : WINDOWS Issue type       : kbprb Solution Type    : Info_Provided
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