Microsoft KB Archive/180682

= Pointer Movement Is Slow or Jerky =

Article ID: 180682

Article Last Modified on 7/25/2001

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APPLIES TO


 * Microsoft IntelliPoint 2.0
 * Microsoft IntelliPoint 2.0a
 * Microsoft IntelliPoint 2.1

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This article was previously published under Q180682



SYMPTOMS
When you use one of the IntelliPoint software versions listed above, the pointer movement may be slow or jerky and button clicks may not be recognized.



CAUSE
This issue can occur if the Hewlett-Packard OfficeJet software is running on your computer.



RESOLUTION
To work around this issue, quit the OfficeJet software by following these steps.

NOTE: When you quit the OfficeJet software, you are not able to print to your OfficeJet printer until you restart your computer.


 * 1) Press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 2) Click Hpostart, and then click End Task.



STATUS
The OfficeJet software is manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: mouse jumps jumpy erratic hp oj hpostart.exe

Keywords: kbhardware kbprb kb3rdparty KB180682

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