Microsoft KB Archive/142599

= Microsoft Knowledge Base =

Err Msg: Cannot Establish Network Connection
Last reviewed: August 22, 1997

Article ID: Q142599

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS
When you try to establish a connection to the Internet using MSN, The Microsoft Network, as your Internet service provider, you may receive the following error message:

Cannot establish network connection.

CAUSE
This error message may be caused by either of the following situations:


 * Some of the TCP/IP settings or files may be incorrect or damaged.
 * The modem signal may be too low for the remote server to detect.

RESOLUTION
Remove and reinstall Dial Up Networking. To remove and reinstall Dial-Up Networking follow these steps:


 * 1) Rename both of the Microsoft Network connectoids listed in the Dial Up

Networking window. 2. Click the Start button. 3. Click Find and then click Files or Folders. 4. In the Named box type: "PPPMAC.VXD" (without the quotation marks) 5. Rename the file to "Old PPPMAC.VXD." (never rename the extension.) 6. Repeat steps 4 and 5 to rename the files, SPLITTER.VXD, WSOCK.VXD,

and WINSOCK.DLL. 7. Click Start, point to Settings, and then click Control Panel. 8. Double click Network. 9. Remove all the network components. DO NOT RE-START! 10. Double click Add/Remove Programs. 11. Select the Windows Setup tab. 12. Double click Communications. 13. Remove the check from Dial Up Networking. 14. Close Control Panel and re-start the computer. 15. Right click on the MSN icon, choose Connection Settings. 16. Re-choose the access numbers. This should replace all the files.

If this does not resolve the issue, the modem signal may be too low for the remote server to detect. To resolve this issue, use the following steps:


 * 1) In the Control Panel, double-click Modems, click your modem, and then click Properties.
 * 2) Move the Speaker Volume slider to High, click OK, and then click Close.