Microsoft KB Archive/260690

= XFOR: Event ID 5016 from the GroupWise Calendar Connector =

Article ID: 260690

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q260690



SYMPTOMS
When you attempt to view the Free/Busy information of a Novell GroupWise user, you may receive the following event in the application log:

Event ID: 5016

Source: MSExchangeGWiseCal

Description:

Could not receive a returning probe message. Please make sure both Microsoft Exchange Router for Novell GroupWise service and GroupWise API Gateway are running. Probe message checking, Continue.



CAUSE
This behavior can occur because of an error in the configuration of the Microsoft Exchange Calendar Connector. The Calendar Connector is configured to point to a GroupWise domain (a format of domain.gateway).

GroupWise supports having multiple domains within a GroupWise environment. In many cases, the connector for mail flow resides in a domain separate from the domain for GroupWise users. The Calendar Connector must point to the domain where the users reside.



RESOLUTION
To work around this behavior, modify the Calendar Connector to point to the domain where the GroupWise users reside.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB260690

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