Microsoft KB Archive/923695

= When you try to install Windows Server 2003 with Service Pack 1, the installation may fail =

Article ID: 923695

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003, Datacenter x64 Edition Microsoft Windows Server 2003, Standard x64 Edition Microsoft Windows Server 2003, Enterprise x64 Edition Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Web Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you try to perform a clean installation of Microsoft Windows Server 2003 with Service Pack 1 (SP1) or a clean installation of an x64-based version of Microsoft Windows, the installation may fail. Setup stops responding.

<div class="cause_section">

CAUSE
The problem may occur if the computer is using a Hewlett-Packard StorageWorks HT1000 chipset. The problem occurs because Windows Server 2003 may clear a range of memory that is still being referenced by the StorageWorks USB host controller.

<div class="resolution_section">

RESOLUTION
To resolve this problem, replace the Usbehci.sys file in the slipstream installation source with the Usbehci.sys file version that is included in this hotfix.

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions with SP1
<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbfix kbqfe kbexpertiseinter kbhotfixserver kbwinserv2003sp2fix KB923695

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