Microsoft KB Archive/303841

= Problems Importing MOM Management Packs =

Article ID: 303841

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q303841



SYMPTOMS
Microsoft Operations Manager (MOM) management packs that you export to use on other computers may not work during the import process. When this problem occurs, management packs that are installed on the computer may stop working.



CAUSE
This problem occurs because null characters are inserted in Microsoft Knowledge Base articles that are stored by MOM 2000.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

814529 How to Obtain the Latest Microsoft Operations Manager 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Operations Manager 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Version   Size       File name --  23-Jul-2001  11:30:26  4.0.1.66  1,430,976  Eemlicense.dll 12-Jul-2001 17:21:38  4.0.1.66  5,361,194  Rulesgui.dll

How to Install the Hotfix
Note You can use the following method only for Intel-based computers that are running Windows 2000.

Apply this hotfix to each computer that meets the following criteria:
 * If the computer hosts a MOM consolidator (CAM).
 * If the computer hosts the MOM Administrator console. This also includes any client computer on which you install the Administrator console.

To apply this hotfix:
 * 1) Copy the hotfix program (Q303841.exe) to either a local shared folder on your computer or to a shared drive on your network.
 * 2) Run the Q303841.exe program on each applicable computer that meets the predefined criteria. Follow the instructions in the hotfix installer.
 * 3) Restart your computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Microsoft Operations Manager 2000 Service Pack 1.

Keywords: kbhotfixserver kbqfe kbopman2000sp1fix kbbug kbenv kbfix KB303841

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