Microsoft KB Archive/221201

= Outlook will not shut down with WinFax Pro installed =

Article ID: 221201

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q221201



SYMPTOMS
When you attempt to quit Outlook, the program remains on the Windows task list.



CAUSE
You have Symantec WinFax Pro version 9.02 installed.



RESOLUTION
Obtain a newer version of WinFax from Symantec, Inc.



MORE INFORMATION
WinFax Pro installs an add-in that produces this behavior.

Symantec has made an update patch available that corrects this behavior and increments the WinFax Pro version to 9.03. You may obtain this update at the following Web site:

http://www.symantec.com/techsupp/home_homeoffice/products/winfax/winfax10/files.html

Note This site lists three separate patches for updating to version 9.03 depending on the version you are currently using. Select the patch based on the version found by first clicking the WinFax Pro Help menu, and then by clicking About.

Note In Outlook, the symptoms that are described in the "Symptoms" section may occur because of add-ins and COM add-ins. The add-in versions that are listed in your current version of Outlook may be later than the add-in versions that are described in this section. The add-ins may be part of a different program that runs inside Outlook.

To prevent this problem, make sure that you are running the latest version of the add-ins that run in Outlook. To confirm that you are running the latest version of the add-ins, visit the Web site of the manufacturer of the program that installed the add-in. Then, compare the version number of the latest update for the program with the version number of the program that is running on the computer.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

