Microsoft KB Archive/324273

= Outlook 2002 stops responding with an access violation when you open a bad or a malformed task item =

Article ID: 324273

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q324273





SYMPTOMS
When you try to open a bad or a malformed task item in Microsoft Outlook 2002, Outlook 2002 stops responding with an access violation.



CAUSE
This problem occurs because there are some underlying properties of the task item that were removed, and Outlook 2002 cannot handle this appropriately. The missing properties can be the result of a task request being sent over a non-Microsoft mail system, a custom solution that integrates with Microsoft Outlook tasks, or possbily other factors.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Size       File name -  18-Sep-2002  01:18   2,174,808  Outlook.msp 18-Sep-2002 02:42   5,045,088  Outlookff.msp

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date        Time   Version      Size       File name ---  16-Aug-2002 16:05  10.0.4413.0    346,696  Exsec32.dll 08-Aug-2002 22:22 10.0.4406.0    137,800  Impmail.dll 12-Sep-2002 22:52 10.0.4510.0    539,208  Outlcm.dll 12-Sep-2002 22:52 10.0.4510.0  6,310,472  Outllib.dll 12-Sep-2002 22:52 10.0.4510.0     92,744  Outlmime.dll 12-Sep-2002 22:52 10.0.4510.0     47,688  Outlook.exe 08-Aug-2002 22:22 10.0.4406.0    121,416  Outlph.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Additional query words: av task global objid dispidTaskGlobalObjId tonymcin

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB324273

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