Microsoft KB Archive/905788

= Error message when you try to install or to upgrade a non-native print driver on a Windows Server 2003-based computer: &quot;Access denied&quot; =

Article ID: 905788

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
On a Microsoft Windows Server 2003-based computer, when you try to install or to upgrade a non-native print driver, you may encounter the following error message if the file is being used:

Access denied.

For example, this problem can occur when you try to install a driver that is designed for x86-based computers to a computer that is running an x64-based or Itanium-based operating system.



CAUSE
This problem occurs because the print driver file is being used. The file may be being used because computers that are based on the non-native architecture may be trying to install the printer which downloads the drivers.

Note Currently, many client workstations are running x86-based operating systems. As servers migrate to x64-based or Itanium-based operating systems, this problem may be seen more frequently.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions


WORKAROUND
To work around this problem, follow these steps:  At a command prompt, type the following command, and then press ENTER:

net stop server

 Install or upgrade the driver. At a command prompt, type the following command, and then press ENTER:

net start server





STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB905788

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