Microsoft KB Archive/832322

= The Microsoft wireless input device does not work =

Article ID: 832322

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Habu Laser Gaming Mouse
 * Microsoft IntelliMouse Explorer for Bluetooth 2.0
 * Microsoft IntelliPoint 6.1
 * Microsoft IntelliPoint 6.0
 * Microsoft IntelliPoint 5.2
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Laser Mouse 8000
 * Microsoft Wireless Notebook Presenter Mouse 8000
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop 2.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop Elite
 * Microsoft Wireless Optical Desktop for Bluetooth
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop 3000
 * Microsoft Wireless Entertainment Desktop 7000

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SYMPTOMS
When you try to use one of the Microsoft wireless devices that is listed in the &quot;Applies To&quot; section, the device does not work. This issue may occur even though you have used the device successfully in the past.



CAUSE
This issue may occur if the following conditions are true:
 * The batteries in your wireless input device have to be replaced.
 * The batteries in your wireless input device are Nickel-Cadmium (Ni-Cad) rechargeable batteries. Ni-Cad rechargeable AA batteries provide 1.2 volts. Standard alkaline AA batteries provide 1.5 volts. It is better to use Alkaline AA batteries with Microsoft wireless input devices.
 * Your wireless input devices are out of sync. This issue may occur when you replace the batteries in your wireless input device.
 * Your devices are conflicting with other wireless input devices that are using the same wireless channel.



RESOLUTION
To resolve this issue, follow these steps. Test your input device after each step. If the problem is not resolved, go to the next step.
 * 1) Turn off any other computers that have wireless devices connected to them.

Turn on only the computer that you want to resolve this issue on. If you are experiencing this issue on more than one computer, follow these steps on one computer at a time.
 * 1) Make sure that your batteries are not expired.

Replace them if you have to.
 * 1) Make sure that your batteries are the correct standard batteries.

If you are using Ni-Cad rechargeable batteries, replace them with Alkaline batteries.
 * 1) Change the wireless channel that your devices are using, and re-synchronize the devices with the receiver.

To do this, press the button on the top of your wireless receiver (the component that is connected to your computer), and then press the connect button on the bottom of your devices. Repeat this step if you have to.

Keywords: kbprb KB832322

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