Microsoft KB Archive/916144

= After you install the KB896688 cumulative security update on a WEPOS-based computer, the remote assistance feature and an ActiveX control in Help and Support Center do not function correctly =

Article ID: 916144

Article Last Modified on 5/24/2006

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APPLIES TO


 * Microsoft Windows Embedded for Point of Service

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry





SYMPTOMS
After you install &quot;MS05-052: Cumulative security update for Internet Explorer&quot; (KB896688) on a Microsoft Windows Embedded for Point of Service (WEPOS)-based computer, you experience the following symptoms:  The remote assistance feature does not function correctly, and you receive the following error message:

A program could not start. Please try again.

 An ActiveX control in the Help and Support Center does not load as expected.



CAUSE
This issue can occur if subkeys are missing from the registry.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, add the required subkeys to the registry. To do this, follow these steps:  Click Start, click Run, type notepad.exe, and then click OK.  Paste the following text in the Notepad document: Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}] @=&quot;ClassMoniker&quot; [HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\InprocServer32] @=&quot;ole32.dll&quot; [HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\ProgID] @=&quot;clsid&quot; [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\CLSID] @=&quot;{0000031A-0000-0000-C000-000000000046}&quot;  Click File, and then click Save.</li> In the Save in box, click Desktop.</li> In the File name box, type KB909889.reg .</li> In the Save as type box, click All Files, and then click Save.</li> Click File, and then click Exit.</li> On the desktop, double-click KB909889.reg, and then click Yes to add the information to the registry.</li> Click OK to confirm that the information in the KB909889.reg file has been added to the registry.</li> Restart the computer.</li></ol>

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