Microsoft KB Archive/323085

= &quot;PID Has Expired&quot; Error message when you try to create a No-Charge Web Response incident =

Article ID: 323085

Article Last Modified on 12/11/2006

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APPLIES TO


 * Microsoft Visual C# 2005 Express Edition
 * Microsoft Visual C# .NET 2003 Standard Edition
 * Microsoft Visual C# .NET 2002 Standard Edition
 * Microsoft Visual C++ 2005 Express Edition
 * Microsoft Visual C++ .NET 2003 Standard Edition
 * Microsoft Visual C++ .NET 2002 Standard Edition
 * Microsoft Visual Basic 2005
 * Microsoft Visual Basic .NET 2003 Standard Edition
 * Microsoft Visual Basic .NET 2002 Standard Edition
 * Microsoft Visual J# 2005 Express Edition
 * Microsoft Visual J# .NET 2003 Standard Edition
 * Microsoft Visual J# .NET 2003 Standard Edition

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This article was previously published under Q323085



SYMPTOMS
When you try to create a No-Charge Web Response Incident while using a Standard version of a .NET product, you receive a message that your PID has expired.



CAUSE
This behavior occurs because the Standard version products do not include any usability support; these products include only setup and installation support. Therefore, you cannot create a No-Charge Web Incident. Because you do not have any support incidents available, you receive the PID Expired error message.



RESOLUTION
There are two options available to you:
 * Create a Pay Per Incident case, and then Microsoft will refund the charge to your credit card after we determine that the issue is a setup or installation issue.

-or-
 * Use you telephone to call Microsoft Product Support Services.

To contact Microsoft Online Support, visit the following Microsoft Web site:

Submit a Request for Help

For a complete list of Microsoft Product Support Services telephone numbers, and for information about support costs, visit the following Microsoft Web site:

Contact Microsoft - Overview

Additional query words: Support

Keywords: kbprb kbvs2005swept kbvs2005doesnotapply KB323085

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