Microsoft KB Archive/814255

= XCON: You Receive an Error or Your Computer Stops Responding When You Synchronize a Lotus Notes Personal Name and Address Book and Exchange 2000 Server =

Article ID: 814255

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



Notice


SYMPTOMS
When you synchronize a Microsoft Exchange 2000 Server computer and an IBM Lotus Notes personal name and address book, one or more of the following symptoms occur:  The computer stops responding. You receive the following error message:

Access Violation in c0000005.

 The computer restarts.



CAUSE
This problem may occur if a User Name field contains one of the following characters:
 * Slash mark (/)
 * Equal sign (=)
 * At sign (@)



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information
Component: Directory Synchronization

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 Date         Time   Version            Size    File name -- 13-Feb-2003  20:43  6.0.6419.0      3,354,624  Exconmsg.dll 13-Feb-2003 20:22  6.0.6419.0         40,960  Gw2mex.exe 13-Feb-2003 20:21  6.0.6419.0        110,592  Gwhc.dll 13-Feb-2003 20:24  6.0.6419.0        868,352  Lsadmin.exe 13-Feb-2003 20:16  6.0.6419.0        163,840  Lscms.dll 13-Feb-2003 20:16  6.0.6419.0         73,728  Lslde.dll 13-Feb-2003 20:16  6.0.6419.0         28,672  Lsldew.dll 13-Feb-2003 20:17  6.0.6419.0        139,264  Lsmexhc.dll 13-Feb-2003 20:16  6.0.6419.0        237,568  Lsmexif.dll 13-Feb-2003 20:20  6.0.6419.0         20,480  Lsmexin.exe 13-Feb-2003 20:20  6.0.6419.0         40,960  Lsmexnts.exe 13-Feb-2003 20:20  6.0.6419.0         20,480  Lsmexout.exe 13-Feb-2003 20:16  6.0.6419.0        118,784  Lsmmdodb.dll 13-Feb-2003 20:16  6.0.6419.0        200,704  Lsntshc.dll 13-Feb-2003 20:20  6.0.6419.0         49,152  Lsntsmex.exe 13-Feb-2003 20:21  6.0.6419.0         49,152  Lsxfm.dll 13-Feb-2003 20:21  6.0.6419.0         32,768  Mex2gw.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix lotus notes sync synchronize error lsdxa c0000005 NAB

Keywords: kbhotfixserver kbqfe kbcoexistmigration kbqfe kbfix kbexchange2000presp4fix kbbug KB814255

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.