Microsoft KB Archive/115817

CD Sampler: System Hangs If CD Is Removed During Demo

PSS ID Number: Q115817 Article last modified on 12-16-1994

1994

WINDOWS

= SYMPTOMS =

Your system may hang if you remove the Home CD Sampler disc from your CD- ROM drive after the Main Menu appears. If your system hangs, replacing the CD will not correct the problem. Also, if you try to restart your machine by pressing CTRL+ALT+DEL, you may find that your computer no longer recognizes the CD-ROM drive.

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= RESOLUTION =

If your system hangs when you remove the Home CD Sampler disc, you must turn off your computer, and then turn it back on. Simply replacing the CD or pressing CTRL+ALT+DEL will not work.

To avoid this problem, do not remove the Home CD Sampler disc while the program is running. It is never a good idea to remove any disk or CD while your computer is reading it.

KBCategory: kbusage kbprb kbmm KBSubcategory:

Additional reference words: 1994 multi media multimedia multi-media power down shutdown lock up crash disk disc cd-rom ============================================================================= Copyright Microsoft Corporation 1994.