Microsoft KB Archive/304087

= Contact distribution lists display incorrectly in Outlook 2000 when it is on a computer that is running Windows 98 or Windows Millennium =

Article ID: 304087

Article Last Modified on 9/23/2005

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APPLIES TO

 Microsoft Outlook 2000 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition

 Microsoft Windows 98 Second Edition

 Microsoft Windows Millennium Edition 

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This article was previously published under Q304087

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SYMPTOMS
If you view a Contact distribution list in Outlook 2000 running on Windows 98, some of the members in the Contact distribution list display an e-mail address that is the same as the member's name with the first two characters missing.

The following is an example of how the e-mail address appears: <pre class="fixed_text">============================== Name                  E-Mail

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================= User1                 er1 User2                 er2

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================= You may receive a Non-Delivery Report (NDR) if you try to submit an e-mail message to a Contact distribution list that experiences this problem.

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CAUSE
This problem occurs because Outlook 2002 has Unicode support (on all Microsoft Windows platforms) for Contact distribution lists. But when Outlook 2000 is running on Windows 98, it does not support Unicode.

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RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English-language version of this fix should have the following file attributes or later: <pre class="fixed_text">  Date           Time      Size       File name -  03-Apr-2002  22:32      2,649,088  Outlook.msp 03-Apr-2002 22:39      7,719,936  Outlook_admin.msp After the hotfix is installed, the following files will have the listed attributes or later: <pre class="fixed_text">  Date           Time  Version       Size    File name ---  14-Jun-2000  18:11  1.0.3.27       41,472  Bjablr32.dll 14-Jun-2000 18:12  3.2.0.27       61,952  Bjlog32.dll 08-Jan-2001 22:37  1.0.3.28       98,304  Bjsrch32.dll 19-Jun-2000 19:49  5.5.2652.65   716,560  Cdo.dll 02-Dec-2001 03:00  9.0.0.5930    127,027  Contab32.dll 14-Jun-2000 18:14  1.0.3.27      183,808  Emablt32.dll 31-Aug-2000 20:43  5.5.3142.0    154,112  Emsabp32.dll 05-Oct-2001 11:33  5.5.3165.0    594,192  Emsmdb32.dll 02-Jun-2001 02:15  5.5.3159.0    131,344  Emsui32.dll 02-Jun-2000 11:45  9.0.0.4201     86,067  Envelope.dll 19-Dec-2001 00:19  5.5.3167.0    540,944  Exsec32.dll 05-Apr-2000 20:02  9.0.0.4005    192,561  Mimedir.dll 03-Apr-2002 01:01  5.5.3169.0    623,104  Msmapi32.dll 08-Jul-2000 04:03  5.5.3138.0    528,656  Mspst32.dll 01-Feb-2000 02:26  9.0.0.3731    196,661  Oladd.fae 23-May-2000 16:20                150,690  Olexchng.aw   30-May-2000  19:53                 26,643  Olsec9.chm 23-May-2000 00:35                170,617  Olxchng9.chm 06-Jun-2001 18:05                129,024  Out2ksec.mst 13-Nov-2001 12:45  8.30.3165.0   782,608  Outex.dll 03-Apr-2002 00:45  9.0.0.6328  5,337,138  Outllib.dll 01-Sep-2001 01:02  9.0.0.5630  1,675,315  Outllibr.dll 21-Jun-2001 23:01  9.0.0.5421     73,772  Rm.dll 02-Jun-2000 12:30  9.0.0.4201     65,586  Sendto9.dll

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WORKAROUND
To work around this problem, click Update Now while you are viewing the members of the Contact distribution list in Outlook 2000 running on Windows 98 to restore the correct e-mail address.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kboffice2000presp3fix kbhotfixserver KB304087

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