Microsoft KB Archive/930617

= Error message when you start an application in Microsoft SoftGrid: &quot;Error code: xxxxxx-xxxxxx0A-20000193&quot; =

Article ID: 930617

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you perform a Desktop Configuration Refresh, or you start an application in Microsoft SoftGrid, you receive the following error message:

The SoftGrid Client could not update desktop configuration information form the server {server_name}.

You are not authorized to access this resource.

Error code: xxxxxx-xxxxxx0A-20000193

The SoftGrid Client could not launch {application_name}.

You are not authorized to access this resource.

Error code: xxxxxx-xxxxxx0A-20000193

Additionally, the following error message is logged in the SoftGrid Client log file (Sftlog.txt):

The SoftGrid Client could not connect to stream URL '{protocol}://{server_name}:{port}/{path}/{filename}.sft' (FS status: xxxxxx-0A-20000193).

The client was unable to connect to a SoftGrid server (rc xxxxxx0A-20000193)

The following error message is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

41994 &quot;Authentication denied for address {ip_address}:{port}. User not authorized for access to provider.&quot;

41995 &quot;Authorization denied. User does not have access to requested application.&quot;



CAUSE
This problem may occur if you do not have access to the application or to the provider policy. This problem may also occur if the &quot;? &quot; entry that is specified in the HREF attribute of the CODEBASE element in the .osd file is misspelled.



RESOLUTION
Verify that you are a member of a group that is associated with the application. To do this, follow these steps:
 * 1) Open the SoftGrid Management Console, and then connect to the SoftGrid Management Web service.
 * 2) Expand Console Root, expand SERVER NAME, and then expand Applications.
 * 3) Right-click the application that is reported in the error code, and then click Properties.
 * 4) Click the Access Permissions tab.
 * 5) Verify that you are a member of one of the groups that is listed.

Verify that you are a member of a group that is associated with the provider policy. To do this, follow these steps:
 * 1) Open the SoftGrid Management Console, and then connect to the SoftGrid Management Web service.
 * 2) Expand Console Root, expand SERVER NAME, and then expand Provider Policies.
 * 3) Right-click Default Provider, and then click Properties.
 * 4) Click the Group Assignments tab.
 * 5) Verify that you are a member of one of the groups that is listed.

If you still experience this problem, open the .osd file, and then make sure that the &quot;? &quot; entry is not misspelled. For example, if the .osd file is configured to use an Anonymous Provider Policy, the .osd file will contain the following entry:

HREF=&quot;rtsp://%SFT_SOFTGRIDSERVER%:554/Softricity/sft_ea70.v1.sft? =Anonymous

Keywords: kbexpertiseinter kbtshoot KB930617

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