Microsoft KB Archive/181938

= XCLN: Assertion Failure When Starting Outlook 8.0 =

Article ID: 181938

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook, Exchange Server Edition

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This article was previously published under Q181938





SYMPTOMS
When you attempt to start Microsoft Outlook version 8.0, or you perform a Check Name command on a profile, you may get the following error message:

Stop Error: ASSERTION FAILED

Expression Hierarchyinfo && Count ==

HierarchyInfo->cRows, File

I:\dsa\src\emsabp\root.c, Line 960

This error is fatal and will stop the client from launching properly.



CAUSE
This problem may occur if either of the following conditions are met; however, you may also experience this problem even if neither of these conditions are met:
 * If the Exchange organization has over 1,000 containers listed in the Global Address List

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 * The Exchange Server is on a Windows NT Server that is not a Primary Domain Controller or a Backup Domain Controller.



STATUS
Microsoft has confirmed this to be a problem in the Outlook client version 5.5 for Windows 3.x. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: login profiles

Keywords: kbhotfixserver kbqfe kbbug kbfix KB181938

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