Microsoft KB Archive/831957

= Contacts that you create through the Microsoft CRM Web client do not synchronize completely with Outlook Contacts =

Article ID: 831957

Article Last Modified on 10/25/2005

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APPLIES TO


 * Microsoft Business Solutions CRM 1.0

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SYMPTOMS
Contacts that you create by using the Microsoft CRM Sales for Outlook Web client through your Web browser do not synchronize completely with your Microsoft Outlook Contacts list. Specifically, the information in the State field is lost.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft Business Solutions CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

For Windows XP Professional Clients
  Date         Time   Version       Size     File name ---  24-Jun-2003  14:11  1.0.3017.101  350,816  Crmclientreplication.dll

For Windows 2000 Professional Clients
The English version of this hotfix has the file attributes (or later) that are listed in the following table:   Date         Time   Version       Size     File name ---  24-Jun-2003  14:22  1.0.3017.101  350,816  Crmclientreplication.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbbug kbfix kbqfe kbmbsmigrate kbhotfixserver KB831957

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