Microsoft KB Archive/821507

= Cannot Install the Exchange System Management Tools on a Server That Is Running Windows Server 2003 =

Article ID: 821507

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you try to install the Microsoft Exchange System Management Tools on a server that is running Microsoft Windows Server 2003, you may receive one of the following error messages:

The component &quot;Microsoft Exchange System Management Tools&quot; cannot be assigned the action &quot;Install&quot; because:

- The Windows 2000 Administrative Tools must be present.

You cannot install this product on a computer running Windows 2000 Professional



CAUSE
This issue may occur if either of the following conditions is true:
 * You try to install the Exchange System Management Tools on a member server after you raise the domain functionality setting to Windows Server 2003.

-or-
 * You try to install the Exchange System Management Tools on a member server that you have promoted to the role of domain controller (dcpromo) and then demoted to the role of member server.

The Exchange Server Setup operation is unsuccessful because an incorrect operating system type is returned by the NetServerGetInfo request.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

x86
Date        Time   Version            Size    File name - 22-May-2003 18:13  5.2.3790.35        89,600  Srvsvc.dll

IA-64
Date        Time   Version            Size    File name - 22-May-2003 18:04  5.2.3790.35       192,512  Srvsvc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: XADM E2K System Manager

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB821507

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