Microsoft KB Archive/915545

= Error message when you upgrade from Groove Workspace 2.5i to Groove Virtual Office 3.x: &quot;Installation Failed! In order to process this component request, an up-to-date version of SystemInstaller.exe must be downloaded and installed&quot; =

Article ID: 915545

Article Last Modified on 5/11/2006

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APPLIES TO


 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition

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SYMPTOMS
When you try to upgrade Groove Workspace 2.5i to Groove Virtual Office 3.x, you receive the following error message: Installation Failed!

In order to process this component request, an up-to-date version of SystemInstaller.exe must be downloaded and installed.



WORKAROUND
To work around this issue, you must update Groove Workspace 2.5i to a later version of Groove Workspace 2.5 before you upgrade to Groove Virtual Office 3.x. To update Groove 2.5, visit the following Web site:

http://www.groove.net/index.cfm?pagename=DownloadsArchive



STATUS
Microsoft has confirmed that this is a problem in Groove Workspace 2.5i.



MORE INFORMATION
This issue does not occur with Groove Workspace 2.5h and earlier versions. This issue does not occur with Groove Workspace 2.5j and later versions of Groove Workspace 2.5.

Additional query words: TCN-01782

Keywords: kbtshoot kbexpertiseinter KB915545

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