Microsoft KB Archive/913596

= After you install Groove Virtual Office 3.0 or Groove Workspace 2.5 by using the Windows Installer, you cannot upgrade Groove by using the Windows Installer =

Article ID: 913596

Article Last Modified on 3/1/2006

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APPLIES TO


 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition

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SYMPTOMS
After you install Groove Virtual Office 3.0 or Groove Workspace 2.5 by using the Microsoft Windows Installer, you cannot upgrade Groove by using the Windows Installer.



CAUSE
This problem occurs because the Windows Installer kits for Groove Workspace 2.5 and for the original release version of Groove Virtual Office 3.0 do not enable the Allow service to interact with desktop option for the Groove Audit Service and for the Groove Installer Service.



RESOLUTION
To resolve this problem, you must manually enable the Allow service to interact with desktop option for the Groove Audit Service and for the Groove Installer Service. To do this, follow these steps:
 * 1) Click Start, click Run, type services.msc, and then click OK.
 * 2) Locate and then double-click Groove Audit Service.
 * 3) On the Log On tab, click to select the Allow service to interact with desktop check box, and then click OK.
 * 4) Locate and then double-click Groove Installer Service.
 * 5) On the Log On tab, click to select the Allow service to interact with desktop check box, and then click OK.



STATUS
This problem was corrected in Groove Virtual Office 3.0a.

Additional query words: TCN-02118 MSI

Keywords: kbtshoot kbprb kbexpertiseadvanced KB913596

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