Microsoft KB Archive/820852

= Backup of the Exchange Server 2003 Information Store and the Windows Server 2003 system state data does not complete successfully, and event ID 8019 is logged =

PSS ID Number: 820852

Article Last Modified on 5/3/2005

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The information in this article applies to:


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you use the Backup utility in Microsoft Windows Server 2003 to back up the Exchange Server 2003 information store and the Windows system state data at the same time, the backup operation does not complete successfully. The following event ID error message is logged in the Application log of Windows Event Viewer:

Type: Error

Source: NTBackup

Category: None

Event ID: 8019

Description:

End Operation: Warnings or errors were encountered. Consult the backup report for more details.

Additionally, the Backup.log file contains an entry similar to the following:

Backup started on at. The 'Microsoft Information Store' returned 'Backup is already active.

' from a call to 'HrESEBackupSetup' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.

' from a call to 'HrESEBackupClose' additional data '-' The operation was ended. Backup completed on at. Directories: 0 Files: 0 Bytes: 0 Time:

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The operation did not successfully complete.

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CAUSE
This behavior occurs because the Backup utility activates all Volume Shadow Copy service backup writers, including the backup writer used for Exchange Server 2003. By doing so, Exchange Server 2003 is in a &quot;backup in progress&quot; state even though Exchange Server 2003 is not selected as a component of the volume shadow copy backup. The Backup utility does not release Exchange Server 2003 from &quot;backup in progress&quot; state until the backup operation is completed.

The Backup utility does not use the Volume Shadow Copy service to back up the Exchange Server 2003 information store. The Backup utility uses the Exchange Server 2003 online backup streaming API to back up the Exchange Server 2003 information store. Because the Volume Shadow Copy service has already locked the Exchange Server 2003 information store for backup, the streaming API cannot bind to the databases. As a result, you experience the symptoms described in the &quot;Symptoms&quot; section of this article.



WORKAROUND
To work around this behavior, back up the Exchange Server 2003 information store and Windows system state data by using separate backup operations.



MORE INFORMATION
By default, when you perform a backup in Windows Server 2003, the volume shadow copy method is used to create the backup. When you perform a shadow copy backup, files that are open and that are in use are included in the backup. For more information about the Volume Shadow Copy Service in Windows Server 2003, click the following article numbers to view the articles in the Microsoft Knowledge Base:

327948 Windows Server 2003 compatibility with former backup software

104169 Files that are automatically skipped by the Backup program (NTBackup.exe) during the backup and restore processes

For more information about how to back up and restore data in Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/ServerHelp/b31f6643-746d-43db-9ac3-93abaae7d75f.mspx

Additional query words: XADM VSS SYSTEMSTATE SNAPSHOT

Keywords: kbnofix kbBug KB820852

Technology: kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St

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