Microsoft KB Archive/830001

= Description of Office 2003 hotfix package: March 5, 2004 =

Article ID: 830001

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Access 2003
 * Microsoft Office Excel 2003
 * Microsoft Office Professional Edition 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office InfoPath 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Word 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Basic Edition 2003

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ARTICLE CONTENTS

 * SUMMARY
 * Issues that are fixed in the hotfix package
 * Service pack information
 * Hotfix information
 * Prerequisites
 * Restart information
 * Hotfix replacement information
 * Registry information
 * Hotfix file information
 * Additional notes
 * REFERENCES



SUMMARY
This article describes the Microsoft Office 2003 issues that are fixed in the Microsoft Office 2003 hotfix package that is dated March 5, 2004.

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Issues that are fixed in the hotfix package
The following issues are fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article:   When you use a Lotus driver through a System Data Source Name (DSN) to connect to a data source for a mail merge in Microsoft Word 2002, Word 2002 may quit unexpectedly, and you receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the details of the error message, you receive an error signature that is similar to one of the following: App Name    App Version  Module Name  Module Version  Offset ---

Winword.exe 10.0.4219.0  Mso.dll      10.0.4219.0     00005ae9

Winword.exe 10.0.4219.0  Mso.dll      10.0.5215.0     00017d52  In a Microsoft Office 2003 program, if you try to open or to save to a folder that is a redirected drive on a Microsoft Windows Server 2003 computer that is running Terminal Services, you cannot open the folder on the client computer.

 If your local computer policy has the function keys F1 through F11 turned off (11 function keys in total), you may not be able to type the lower case characters &quot;p&quot; through &quot;z&quot; (11 characters in total).

 When the Windows Image Acquisition (WIA) service and your TWAIN device both use the same device name, the Windows Image Acquisition (WIA) service is started regardless of the device that you select when you try to insert a picture from a scanner or from a camera in a Microsoft Office program.

 When you run a custom program in Microsoft Office Word 2003 that converts many Word documents (*.doc) to Rich Text Format (*.rtf) files, Word 2003 may run out of memory.



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Service pack information
This problem was first corrected in Office 2003 Service Pack 1.To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

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Prerequisites
You must have Microsoft Office 2003 or one of its programs installed to install this hotfix package.

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Restart information
You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information
This hotfix is replaced by a later hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

835704 Office 2003 hotfix package: March 18, 2004

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Registry information
You do not have to create or to modify any registry keys to activate any hotfixes that are contained in this package.

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Hotfix file information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information: <pre class="fixed_text">  Date         Time   Version      Size       File name ---  05-Mar-2004  07:40  11.0.6201.0  6,637,800  Office2003-kb830001-glb.exe

Microsoft Windows Installer MSP file information: <pre class="fixed_text">  Date         Time   Size       File name 05-Mar-2004 07:06  9,371,648  Mso11-fullfile-glb.msp (full-file/administrative) 05-Mar-2004 04:56  4,991,488  Mso11-binary-glb.msp (optimized)

After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Version      Size        File name --  17-Feb-2004  10:14  11.0.6201.0  12,168,896  Mso.dll

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Additional notes
 For more information about how to install this hotfix, see the Readme.txt file that the package contains.</li> For more information about the differences between the two MSP files, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/orkXP/HA011525711033.aspx

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