Microsoft KB Archive/814487

= MSBBN: Power Lights Stay Solid Amber =

Article ID: 814487

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Broadband Networking Wireless Base Station MN-700

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SYMPTOMS
When you try to reset the Microsoft Broadband Networking Wireless Base Station, the lights stay solid amber. When you try to start the base station setup program, the base station cannot be found.



CAUSE
This problem may occur if there is a lack of power to the base station, or if the unit is damaged.



RESOLUTION
To resolve this problem, follow these steps.

Part 1: Reset the Base Station
To do so, turn the unit off, wait several minutes, and then turn the unit on. The light should be green. If the light remains amber, go to Part 2.

Part 2: Check the Power Source
Try a different power source (plug). If the light remains amber, go to Part 3.

Part 3: Return the Unit
Return the unit to the point of purchase for a replacement unit.



MORE INFORMATION
If you cannot return the product to the point of purchase, contact the Microsoft Supplemental Parts team.

Note: The current owner must be in possession of the product and be able to provide proof of purchase of all products when making requests for replacements through the Supplemental and Replacement parts team. The Supplemental Parts team provides service for the United States (U.S.) and Canada only. Submit all foreign replacement part and service pack issues to the appropriate local subsidiary.

To order a replacement item, contact the Supplemental Parts team:

In the United States, phone (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

In Canada, phone (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

TTY customers can phone Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

