Microsoft KB Archive/921309

= When you try to use the Distribute Software Updates Wizard in SMS 2003 R2 to install a custom update package on an SMS Advanced Client computer, the package is not installed successfully =

Article ID: 921309

Article Last Modified on 4/10/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003 R2

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SYMPTOMS
When you try to use the Distribute Software Updates Wizard in Microsoft Systems Management Server (SMS) 2003 R2 to install a custom update package on an SMS Advanced Client computer, the package is not installed successfully.

This problem occurs if the following conditions are true:
 * You used the Custom Updates Publishing Tool in SMS 2003 to create a custom update. The custom update includes a UNC path of the location of the update files.
 * The UNC path contains a space. For example, the UNC path is \.

This problem occurs even when you add valid URL encoding for the space. For example, this problem also occurs when you change the UNC path as follows:

\\ \ %20



CAUSE
This problem occurs because the Distribute Software Updates Wizard cannot correctly download files when the UNC path contains a space.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SMS 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites to install this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbhotfixserver kbexpertiseinter kbsms2003spfix KB921309

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