Microsoft KB Archive/917246

= The Management Console snap-in no longer runs after you remove all Communicator Web Access updates =

Article ID: 917246

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Communicator Web Access

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SYMPTOMS
After you remove all Microsoft Office Communicator Web Access updates from the server that is running Communicator Web Access, the Management Console snap-in no longer runs.

For example, you have no updates installed on Communicator Web Access. You then install the update that is described in the following article in the Microsoft Knowledge Base:

915066 Description of the update for Communicator Web Access: March 31, 2006

If you remove this update and then try to run the Management Console snap-in, the snap-in will not run.



CAUSE
This problem occurs because the Management Console snap-in is unregistered after the last update for Communicator Web Access is removed.

Notes
 * This problem will not occur if no updates have been installed on Communicator Web Access.
 * This problem will not occur if at least one update remains installed on Communicator Web Access.



WORKAROUND
To work around this problem, reregister the Management Console snap-in component (Cwasnap.dll). To do this, follow these steps:
 * 1) Click Start, click Run, type cmd in the Open box, and then click OK.
 * 2) Type cd /d &quot;C:\Program Files\Microsoft Office Communicator Web Access\Admin&quot;, and then press ENTER.

Note The installation directory for Communicator Web Access may be different on your computer.
 * 1) Type regsvr32 cwasnap.dll, and then press ENTER.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: cwa cwa2005 communicator web access live communications server

Keywords: kbprb kbtshoot kbsetup kbexpertiseinter kbpubtypekc KB917246

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