Microsoft KB Archive/272417

= PIP: Cannot Hear Sounds or View Pictures When You Preview a Project =

Article ID: 272417

Article Last Modified on 10/8/2006

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition

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This article was previously published under Q272417



SYMPTOMS
When you use the programs listed at the beginning of this article, you may be unable to hear sounds or view pictures when you preview an E-mail or a Web project.



CAUSE
This behavior can occur if Microsoft Internet Explorer is not configured to play animations or sounds or to show pictures.



RESOLUTION
To resolve this issue, configure Internet Explorer to play animations and sounds and to show pictures:  Start Internet Explorer. On the Tools menu, click Internet Options. Click the Advanced tab. Under Multimedia, click to select the following check boxes

 Play sounds Play animations</li> Show pictures</li></ul>

and then click OK.</li></ol>

If you are still unable to hear sounds or view pictures when you preview an E-mail or a Web project, please see the articles that are referenced in the &quot;More Information&quot; section of this article.

<div class="moreinformation_section">

MORE INFORMATION
For additional information about how to troubleshoot issues involving animations, pictures, and sounds in Microsoft multimedia products, click the article numbers below to view the articles in the Microsoft Knowledge Base:

140334 How to Troubleshoot Wave Sound File Problems in Windows 95, Windows 98, and Windows Millennium Edition (Me)

191346 File Formats Supported by Windows Media Player

156245 FAQ: Supported Graphic File Formats

Additional query words: pip2001 cannot play movies silent audio invisible images

Keywords: kbprb kbsound kbdisplay KB272417

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