Microsoft KB Archive/811383

= Internet Explorer Connectivity and Certificate Display Issues =

Article ID: 811383

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows 2000 Standard Edition  Microsoft Internet Explorer 5.01 Service Pack 2, when used with:  Microsoft Windows 2000 Standard Edition </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you use Internet Explorer to connect to Web sites that use the &quot;Connection: Close&quot; header during a keep-alive connection, Internet Explorer may enter an infinite loop of trying to connect to the site. The expected behavior when this problem occurs is for Internet Explorer to continue trying to connect until the port times out or is reset.

Internet Explorer also may not show a client certificate when you try to connect to a secure Web site after you are prompted for authentication by the secure site. The expected behavior when this problem occurs is that the client certificate that is used to connect to the secure Web site is not available in the list of available certificates that you can select from for authentication validation by the secure Web site. In some cases, you might receive a &quot;Page cannot be displayed&quot; error message when you try to connect to the secure Web site.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Note that this hotfix requires Internet Explorer 6 Service Pack 1 (SP1) or Internet Explorer 5.01 Service Pack 2 (SP2), depending on which hotfix you install for your environment. These hotfixes are not intended to be installed on base product releases. <pre class="fixed_text">For Internet Explorer 6 Service Pack 1

Date        Time   Version        Size     File name ---  18-Dec-2002  01:20  6.0.2800.1147  588,288  Wininet.dll

For Internet Explorer 5.01 Service Pack 2

Date        Time   Version        Size     File name ---  18-Dec-2002  16:16  5.0.3512.1700  461,584  Wininet.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB811383

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