Microsoft KB Archive/301352

= SMS: Missing Status Messages on Large Distributions =

PSS ID Number: 301352

Article Last Modified on 5/23/2003

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The information in this article applies to:


 * Microsoft Systems Management Server 2.0
 * Microsoft Systems Management Server 2.0 SP1
 * Microsoft Systems Management Server 2.0 SP2
 * Microsoft Systems Management Server 2.0 SP3

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This article was previously published under Q301352



SYMPTOMS
When you use the software distribution feature of Systems Management Server (SMS) to distribute software, a small percentage of the clients may not report the status properly in the Administrator console. The more clients per Client Access Point (CAP) that run the advertisement at the same time, the higher the percentage of clients that are missing the status. When you check the client computers manually, it appears that the program did run the advertisement successfully, and any software in that advertisement is present. The client logs are normal except for the Cqmgr32.log log file, which contains one or more entries that are similar to:

--Validating Item 'Item 61949725'

--Servicing Item 'Item 61949725'

--Inserted Item[Item 61949725] into list

--Trying to copy Item[Item 61949725], copy try no. 1

--Item[Item 61949725] NOT copied, already exists, set status to Remove

--Skipping Item 'Item 61949725', it is marked for deletion

--Removing Item 'Item 61949725'



CAUSE
The Cqmgr32.log file corresponds to Copy Queue Manager(CQMGR) on the client computer. The CQMGR component is the client component that is responsible for copying files from the client to the appropriate Inbox on an available CAP. During typical processing, CQMGR creates a random file name and then attempts to copy the file to the Inbox. If the file name is already in use, the operation does not succeed. When this occurs in the copy operation, the CQMGR component creates a new random file name and tries the operation again up to 50 times. The algorithm that is used in the fix associated with this article replaces the algorithm that is used to generate the random file names with a better algorithm that is not sensitive to time synchronization.

This problem also exists with other files that the client components send to the CAP. However, it is most noticeable with status messages because they are most common.



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4.

Additional query words: prodsms

Keywords: kbBug kbfix kbsms200preSP4fix KB301352

Technology: kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 kbSMSSearch

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