Microsoft KB Archive/938470

= How to troubleshoot issues that you may experience when you use the Zune A/V Output Cable v1 =

Article ID: 938470

Article Last Modified on 11/20/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune Home A/V Output Cable
 * Zune 30GB Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 80GB Digital Media Player
 * Zune 8GB Digital Media Player

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SYMPTOMS
When you use the Zune A/V Output Cable v1, you may notice that you cannot hear or see the media from the Zune device. Additionally, you may hear audio but see no video (or vice versa), or you may only hear audio from one channel.



THINGS TO TRY
 Make sure that you connect the audio/video connectors of the Zune AV Output Cable to the correct A/V inputs on the TV or the audio receiver. Match the cable's red, white, and yellow connectors to the color-coded inputs on the TV or the audio receiver. The yellow connector carries a composite video signal. The white and red connectors carry left and right audio channels.

Note When you connect the red audio cable, make sure that you do not accidentally connect it to the red component video input that is found on some TVs or receivers. TVs or receivers frequently have more than one input source, such as &quot;video 1&quot; and &quot;video 2.&quot; Make sure that the Zune A/V Output Cable is connected to the correct set of input jacks on the TV or on the receiver. Additionally, make sure that the cable is configured to use that input source.

For more information about which input jack to use or how to configure your TV or receiver, see the documentation that was included with the TV or contact the manufacturer. To see video, turn on TV out on the Zune device. To do this, follow these steps.

Note Zune 4GB and Zune 8GB do not have TV out.  On the home screen on the Zune device, select settings, and then press the OK button in the center of the Zune pad. Select display, and then press the center of the Zune pad. Select tv system. Press the center of the Zune pad to switch between NTSC and PAL.

Note If you have a TV that was manufactured for North America, use NTSC. Only Zune 30GB supports PAL. Select tv out, and then press the center of the Zune pad.</li> Press the center of the Zune pad.</li></ol> </li> Make sure that you have fully inserted the Zune AV Output Cable's minijack plug into the headphone jack on the Zune device or on the Zune Dock.</li> If you are using a receiver and TV, as a test, try to connect the Zune device directly to an input source on the TV and configure the TV to use that input source. If this is successful, see the documentation that was included with the receiver or contact the manufacturer for detailed connection instructions.</li></ol>

Keywords: kbtshoot kbzunehardware kbzuneaccessories kbexpertisebeginner kbpubtypekc kbzuneamericasportal kbhowto KB938470

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