Microsoft KB Archive/945271

= When accessing CRM, you get prompted for credentials and then an error. =

Article ID: 945271

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
You configure IIS to no longer run in 5.0 Isolation Mode, and then you log into Microsoft Dynamics CRM.



Result
You get prompted for credentials and then you receive the following error:

Access to the path &quot;C:\WINNT\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\root\050a1654\638a5594\global.asax.xml&quot; is denied.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.UnauthorizedAccessException: Access to the path &quot;C:\WINNT\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\root\050a1654\638a5594\global.asax.xml&quot; is denied.

ASP.NET is not authorized to access the requested resource. Consider granting access rights to the resource to the ASP.NET request identity. ASP.NET has a base process identity (typically {MACHINE}\ASPNET on IIS 5 or Network Service on IIS 6) that is used if the application is not impersonating. If the application is impersonating via, the identity will be the anonymous user (typically IUSR_MACHINENAME) or the authenticated request user.



Cause
The identity on the CRMAppPool does not have sufficient permissions on the Temporary ASP.NET directory.



Resolution
To find the identity of the CRMAppPool account, complete these steps:
 * 1) Click Start, click Programs, click Adminstrative Tools, and then click Internet Information Services (IIS) Manager.
 * 2) Expand your server, and then expand Application Pools.
 * 3) Right-click CRMAppPool, and then click Properties.
 * 4) Click the Identity tab and then take note of the account listed there.

Grant Full Control access to the account listed on the CRMAppPool for the following folders:
 * C:\WINNT\Microsoft.NET\Framework\v1.1.4322 folder.
 * C:\WinNT\Temp



MoreInformation


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Keywords: kbnomt kbrapidpub kbmbsmigrate KB945271

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