Microsoft KB Archive/126922

= PC Win: Err Msg: Mailbox Name or Password Is Incorrect =

Article ID: 126922

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.2
 * Microsoft Mail Client 3.2

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This article was previously published under Q126922



SYMPTOMS
The following error message may appear after you enter logon information (Name and Password):

Mailbox Name or Password is Incorrect.



CAUSE
If the user name entered into the dialog box is spelled incorrectly or the password is incorrect, you will get the above error message.

Additionally, if the Mail client is connected to the incorrect postoffice (a postoffice other than the one on which the account was created), you will get the above error message.



RESOLUTION
Verify that your user name and password are correct. Also verify that you are connecting to the correct postoffice.

Please see Chapter 2 of version 3.2 of Microsoft Mail for PC Networks "Administrator's Guide" for steps to ensure you are connecting to the correct postoffice.

Please see page 104 of the version 3.2 "Administrator's Guide" for steps to recover your password.



MORE INFORMATION
When you log into Mail, the user name and password are verified by the Mail for PC Networks postoffice. Verification occurs regardless of the storage location of the mail message file (MMF).

For additional information, please see the following articles in the Microsoft Knowledge Base:

118929 Change Password is Case Sensitive

101138 Using the ServerPath Entry in the MSMAIL.INI File

Additional query words: 3.20 3.20a

Keywords: KB126922

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