Microsoft KB Archive/305630

= Visio2002: Visio Stops Responding When You Try to Sort Model Properties of Components =

Article ID: 305630

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition

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This article was previously published under Q305630





SYMPTOMS
In Microsoft Visio, when you attempt to sort the model properties of the components in your process engineering diagram, you may receive the following error message:

'''Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.'''

The information you were working on might be lost. Microsoft Visio can try to recover it for you.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Visio. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the following:   AppName: visio.exe AppVer: 10.0.525.4 ModName: kernel32.dll ModVer: 5.0.2195.1600 Offset: 00005a9e



CAUSE
This problem may occur when you click any of the following items in the Component Model Properties dialog box on the Process Engineering menu:
 * Category
 * Property Set
 * Tag Format



RESOLUTION
To resolve this problem, obtain the latest service release for Microsoft Visio 2002. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

310474 Visio2002: How to Obtain and Install Visio 2002 Service Release 1



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Visio 2002 Service Release 1 (SR-1).



MORE INFORMATION
Model properties define the organization and functionality applied to the components in your process engineering diagram. The model properties that can be applied to a component are category, custom property set, and tag format. In the Component Model Properties dialog box, you can change the model properties for existing components in a drawing, or change the model properties of shapes on stencils.

