Microsoft KB Archive/817833

= An Error Occurs in Ssl.dll When You Try to Start Internet Explorer =

Article ID: 817833

Article Last Modified on 12/3/2004

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Professional

 Microsoft Windows 2000 Standard Edition

 Microsoft Windows NT 4.0 Service Pack 6

 Microsoft Windows Millennium Edition</li></ul>

 Microsoft Windows 98 Second Edition</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you try to start Internet Explorer, Internet Explorer may not start, and you may receive the following error message:

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, one of the following error signatures may be listed: <pre class="fixed_text">  AppName       AppVer         ModName  ModVer   Offset ---  Iexplore.exe  6.0.2800.1106  Ssl.dll  1.0.0.1  0000297b Iexplore.exe 6.0.2600.0     Ssl.dll  1.0.0.1  0000297b

<div class="cause_section">

CAUSE
This problem has been reported to occur if an unknown third-party program is installed that conflicts with Internet Explorer.

<div class="workaround_section">

WORKAROUND
To work around this problem, follow these steps: <ol> Close all Internet Explorer browser windows.</li> In Windows Explorer, open the following folder:

C:\Program Files\Support Software

</li> If the following two files exist in the Support Software folder, rename both files:  Install.exe</li> Ssl.dll</li></ul>

To rename a file, follow these steps: <ol style="list-style-type: lower-alpha;"> Right-click the file, and then click Rename.</li> Type a new name for the file (for example, change the file name extension to .old), and then press ENTER.</li></ol> </li></ol>

Keywords: KB817833

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