Microsoft KB Archive/810823

= Outgoing Messages From Your SMTP Server Are Not Delivered =

Article ID: 810823

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Outgoing messages from your SMTP server are not delivered. When this problem occurs, a non delivery report (NDR) may not be relayed to the sender, and the message may appear to have been lost.



CAUSE
This problem may occur when the receiving server is configured in such a way that the SMTP server cannot successfully negotiate after a Secure Sockets Layer (SSL) connection to SendMail is established.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name ---  25-Nov-2002  12:53  5.0.2195.6120  321,808  Aqueue.dll 25-Nov-2002 12:53  5.0.2195.6120   66,832  Mailmsg.dll 25-Nov-2002 12:53  5.0.2195.6120   38,160  Ntfsdrv.dll 25-Nov-2002 12:53  5.0.2195.6139  441,616  Smtpsvc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbhotfixserver KB810823

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