Microsoft KB Archive/235463

= RAS Clients Unable to Retrieve User List from Domain Controller =

Article ID: 235463

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95
 * Microsoft Windows 95

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This article was previously published under Q235463



SYMPTOMS
When you dial into a Windows NT 4.0 remote access server (RAS) and log on to a domain, you may be unable to retrieve the User List from the domain controller. When you attempt to set security on a local share, you may receive the following error message:

You cannot view the list of users at this time. Please try again later.



CAUSE
This issue can occur if you have a Windows 95/98/Me client computer configured to use the TCP/IP protocol with a modem-only hardware profile and your Access Control is configured to use User-level access control.



RESOLUTION
To work around this issue, use one of the following methods:
 * Install a Network Interface Card (NIC) and modify the hardware profile accordingly.
 * Install the NetBEUI protocol.
 * Install the NWLink protocol.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: TCP/IP, Security

Keywords: kbenv kbnetwork kbprb kbpending KB235463

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