Microsoft KB Archive/827637

= An attachment is not visible in OWA when you use the PC-Pine mail client to send an e-mail message and it is forwarded with a MAPI client to an Exchange 2003 mailbox =

Article ID: 827637

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you use the PC-Pine e-mail client to create and send a message with an attachment to a Microsoft Exchange Server 2003 mailbox, and then the message is opened and forwarded with a MAPI client to another Exchange 2003 mailbox or the same Exchange 2003 mailbox, the attachment is not visible in Outlook Web Access.

Note This same attachment is visible in Microsoft Outlook 2002 or Microsoft Office Outlook 2003.



CAUSE
When PC-Pine generates a message that has a plain-text body and an attachment, PC-Pine adds the MIME Content-ID property for the attachment. This Content-ID property causes the Exchange mailbox store to treat the attachment as inline. When this message is forwarded, Exchange generates multipart/related MIME instead of multipart/mixed MIME because the attachment appears to be inline. Therefore, attachments appear inline, and an OWA user cannot see the attachment.



Cumulative Rollup Information
To resolve this problem, obtain the Exchange Server 2003 Post-RTM Store Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

838236 Exchange Server 2003 Post-RTM Store Rollup

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  07-Oct-2003  02:11  6.5.6980.34        49,152  Mdbevent.dll 07-Oct-2003 02:49  6.5.6980.34     3,186,176  Mdbmsg.dll 07-Oct-2003 02:14  6.5.6980.34        24,064  Mdbrole.dll 07-Oct-2003 18:27  6.5.6980.34        13,312  Mdbtask.dll 07-Oct-2003 18:26  6.5.6980.34     5,038,592  Store.exe



WORKAROUND
To work around this problem, open the forwarded e-mail message in Outlook 2003 or Outlook 2002.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbexchangeowa kbqfe kbfix kbbug kbexchange2003presp1fix KB827637

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