Microsoft KB Archive/156066

Call Summary Message: The Payee’s Zip Code Is Not Valid

PSS ID Number: Q156066 Article last modified on 07-15-1997

3.0

WINDOWS

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========================================================= 3.0, 3.0a 4.0, 4.0a, 5.0 WINDOWS kbonline kbusage

= SYMPTOMS =

When you send an Online Bill Payment for a new payee to Intuit Service Center (ISC), you receive the following error message in the Call Summary dialog box:

PROBLEM

Payment was rejected - the payee’s zip code is not valid:

Payee:  Date:  Amount: 

The payment remains in the list of instructions to be sent.

= RESOLUTION =

Verify the zip code is accurate for the new payee. To verify the zip code use the following steps for your version of Money:

Money 5.0

 * 1) Right-click the payment on the Connect tab and then click Go to Payee.
 * 2) Click Change Details and Payment Options.
 * 3) Correct the Zip Code information and click OK.
 * 4) Click Back and send the instructions again.

Money 4.0

 * 1) Right-click the payment in the list of instructions in the Online Banking area and then click Go to Payee.
 * 2) Click Change Details.
 * 3) Correct the Zip Code information and click OK.
 * 4) Click Back and send the instructions again.

Money 3.0

 * 1) Click the Lists menu, and then click Payee List.
 * 2) Click the payee in the Payee List.
 * 3) Correct the information in the Zip field and click Close.
 * 4) Click the On-Line menu, click Pay On-Line and send the instructions again.

= MORE INFORMATION =

Intuit Service Center (ISC) checks the zip code information for every new payee to make sure it is a valid zip code for the state.

KBCategory: KBUSAGE KBSubcategory: KBONLINE

Additional reference words: w_money 3.0, 3.0a ====================================================================== Keywords : kbonline Version : 3.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.