Microsoft KB Archive/131864

= Mail Err Msg: The Postoffice is Already Being Managed By... =

Article ID: 131864

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.1
 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q131864



SYMPTOMS
The following error message appears when you run Microsoft Mail and choose Postoffice Manager from the Mail menu.

The postoffice is already being managed by. Try again later.



CAUSE
The Mail Postoffice Manager attempts to open FLAG.GLB for exclusive access before displaying the Postoffice Manager window to determine if the postoffice is already being managed. Any one of the following conditions can cause the error noted above:


 * Another Mail user has already opened this file for exclusive access by running another instance of the Postoffice Administrator, or is in the process of creating a new account on the workgroup postoffice as part of the Mail initialization procedure.
 * You do not have the appropriate file permissions to open the FLAG.GLB file. The workgroup postoffice is on an Windows NT file system (NTFS) partition and you do not have the appropriate permissions to open FLAG.GLB file. All Microsoft Mail users must have Full Control permission to the workgroup postoffice directory (WGPO by default) and all of its subdirectories and files.
 * The read-only file attribute is set on FLAG.GLB.
 * FLAG.GLB is locked by the workgroup postoffice server, because there is another exclusive open request against this file that has not yet been closed.



Another Mail User is Using the Postoffice for Administrative Purposes
If another Mail user is using the postoffice for administrative purposes, either wait for the other Mail user to complete the postoffice administrative session, or have the other Mail user terminate the administrative session. To find out who currently has this file open:


 * Run File Manager, select the FLAG.GLB file, choose Properties from the File menu, and then choose Open By.

-or-
 * Run Control Panel, choose Server, and then choose In Use.

You Do Not Have the Appropriate File Permissions to Open the FLAG.GLB File
If you do not have the appropriate file permissions to open FLAG.GLB:


 * 1) Run File Manager on the workgroup postoffice server
 * 2) Select FLAG.GLB.
 * 3) From the Security menu, choose Permissions.
 * 4) Add your user account or a group to which you belong (for example, Mailusers). The account of group must have the Full Control permission. Make sure the user account or group does not have the No Access permission assigned to FLAG.GLB.
 * 5) Choose OK.

The Read-Only File Attribute is Set on FLAG.GLB
If read-only file attribute is set on the FLAG.GLB file:


 * 1) Run File Manager on the workgroup postoffice server.
 * 2) Select FLAG.GLB.
 * 3) From the File menu, choose Properties.
 * 4) Clear the Read-Only check box.
 * 5) Choose OK.

FLAG.GLB is Locked
If the FLAG.GLB file is currently locked:


 * 1) Run File Manager.
 * 2) Select FLAG.GLB and choose Properties from the File menu
 * 3) Choose Open By.
 * 4) Contact the user whose name is in the Open By list. Make sure an active session is not established to the file. You can corrupt files if you close them while they are being used.
 * 5) In the Network Properties window, choose Open By for the user who has this file open.
 * 6) Choose Close Selected to close the file.
 * 7) Choose OK.

-or-


 * 1) Run Control Panel and choose Server.
 * 2) Choose In Use.
 * 3) In the Open Resources window, select Opened By for the user who currently has the file open.
 * 4) Contact the user whose name is in the Open By list. Make sure an active session is not established to the file. You can corrupt files if you close them while they are being used.
 * 5) Choose Close Resource to close the file.
 * 6) Choose Close and then choose OK.

Additional query words: 3.10 prodnt

Keywords: KB131864

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