Microsoft KB Archive/923748

= You cannot map fields in Microsoft Dynamics CRM 3.0 to user-defined fields in Microsoft Dynamics GP after you install Microsoft Dynamics CRM Connector for Microsoft Dynamics GP =

Article ID: 923748

Article Last Modified on 2/2/2007

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APPLIES TO

 Microsoft Dynamics CRM 3.0, when used with:  Microsoft Dynamics CRM Connector for Microsoft Dynamics GP

 Microsoft Dynamics CRM 3.0 

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SYMPTOMS
After you install Microsoft Dynamics CRM Connector for Microsoft Dynamics GP, you cannot map fields in Microsoft Dynamics CRM 3.0 to user-defined fields in Microsoft Dynamics GP.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.

Prerequisites
You must have the rerelease version of Microsoft Dynamics CRM Connector installed to apply this hotfix. This hotfix will not work with the original version of Microsoft Dynamics CRM Connector.

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix, use the Add or Remove Programs item in Control Panel.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB923748

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