Microsoft KB Archive/316480

= Problems with the SCM Microsystems Inc. Version of the Iconfig.dll File =

Article ID: 316480

Article Last Modified on 8/21/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q316480



SYMPTOMS
You may receive the following error message:

Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

  App Name      App Version  Module Name  Module Version  Offset Explorer.exe 6.0.2600.0   Iconfig.dll  4.0.0.2         000016cf



CAUSE
This issue can occur if your computer is using the SCM Microsystems Inc. version of the Iconfig.dll file.



RESOLUTION
To resolve this issue, obtain and install the Windows XP Application Compatibility Update from the Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB316480

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