Microsoft KB Archive/935042

= ERD Commander 2003 cannot detect hard disk drives that are connected to the Promise SX6000 IDE RAID controller =

Article ID: 935042

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Winternals Administrator's Pak 4.2
 * Winternals Administrator's Pak 5.0

-



SYMPTOMS
ERD Commander 2003 cannot detect hard disk drives that are connected to the Promise SX6000 IDE RAID controller.

Note ERD Commander 2003 is a component of Winternals Administrator's Pak.



RESOLUTION
Update the RAID controller drivers. To do this, visit the following Promise Web site to download the necessary drivers:

http://www.promise.com/support/file/ST.driver.1.10.0.39.zip

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Then, use one of the following methods, as appropriate for your situation.

Method 1
Use the ERD Commander 2003 Boot CD Wizard to copy the RAID controller drivers to the ERD Commander 2003 startup CD.

Method 2
Press F6 in the early stage of the ERD Commander 2002 start process. Then, you can copy the drivers to the ERD Commander 2003 startup CD.



MORE INFORMATION
For more information about the storage devices that ERD Commander natively supports, click the following article number to view the article in the Microsoft Knowledge Base:

936007 Description of storage devices that ERD Commander 2002 natively supports

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: Winternals 30145 Promise Raid ERD Commander

Keywords: kbtshoot kbexpertiseinter KB935042

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.