Microsoft KB Archive/894622

= The Microsoft Exchange Information Store service stops responding during deep folder traversal in Exchange Server 2003 =

Article ID: 894622

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
The Microsoft Exchange Information Store service (Store.exe) stops responding or generates a Dr. Watson access violation during deep folder traversal in Microsoft Exchange Server 2003. When you review the User.dmp log file or the Drwtsn32.log file, you may determine that the Microsoft Exchange Information Store service is looping in a native function.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time    Version       Size        File name --  21-Jun-2005   03:00   6.5.7233.28   3,261,952   Mdbmsg.dll 04-Jun-2005  01:56                     3,304   Redir.asp 21-Jun-2005  03:33   6.5.7233.28   5,176,832   Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbfix kbbug kbpubtypekc KB894622

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