Microsoft KB Archive/896592

= You receive a &quot;VSS_E_SOME_SNAPSHOTS_NOT_IMPORTED&quot; error message in Windows Server 2003 =

Article ID: 896592

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
When you use the Volume Shadow Copy Service (VSS) to create more than 10 transportable hardware snapshots in Microsoft Windows Server 2003, some of these snapshots may not be imported within the allocated time. If the snapshots are not imported, the import operation fails. Additionally, you receive the following error message:

VSS_E_SOME_SNAPSHOTS_NOT_IMPORTED.



CAUSE
This problem occurs because of low time-out values. VSS does not wait long enough for the logical unit numbers (LUNs) to come online.

This problem occurs when hardware arrays approach the VSS limit of 64 shadow copies per shadow copy set. This hotfix extends the time-out period to allow for the VSS limit.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions   Date         Time   Version            Size    File name --  28-Apr-2005  00:06  5.2.3790.318      274,432  Swprv.dll 26-Apr-2005 23:34  5.2.3790.318      141,312  Volsnap.sys 28-Apr-2005 00:06  5.2.3790.318      545,280  Vssapi.dll 26-Apr-2005 23:34  5.2.3790.318      666,624  Vssvc.exe 28-Apr-2005 00:06  5.2.3790.318       18,432  Vss_ps.dll 26-Apr-2005 23:33  5.2.3790.318       59,392  Ws03res.dll Windows Server 2003, Itanium-based versions   Date         Time   Version            Size    File name  Platform 27-Apr-2005 09:06  5.2.3790.318      706,048  Swprv.dll     IA-64 26-Apr-2005 08:28  5.2.3790.318      418,816  Volsnap.sys 27-Apr-2005 09:06  5.2.3790.318    1,351,168  Vssapi.dll    IA-64 26-Apr-2005 08:28  5.2.3790.318    1,801,216  Vssvc.exe     IA-64 27-Apr-2005 09:06  5.2.3790.318       28,160  Vss_ps.dll    IA-64 26-Apr-2005 08:21  5.2.3790.318       58,880  Ws03res.dll   IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was corrected in Windows Server 2003 Service Pack 1.

Additional query words: Volume Snapshot Service Luns Logical Unit Number

Keywords: kbhotfixserver kbqfe kbbug kbfix kbpubtypekc KB896592

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