Microsoft KB Archive/262853

= PUB2000: Internal Error 2344: Please Contact Product Support for Assistance =

Article ID: 262853

Article Last Modified on 10/23/2007

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APPLIES TO


 * Microsoft Publisher 2000 Standard Edition

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This article was previously published under Q262853



SYMPTOMS
When you attempt to install Microsoft Office 2000, you may receive the following error message:

Internal Error 2344: Please contact product support for assistance.



CAUSE
This behavior can occur if any of the following conditions is true:
 * The Imagehlp.dll file is not installed on your computer.
 * You uninstalled McAfee VirusScan version 4.0.2 from your computer.
 * You used the McAfee VirusScan upgrade program to install the current version of McAfee VirusScan.



RESOLUTION
To resolve this issue, extract and reinstall the Imagehlp.dll file that is included with your version of Microsoft Windows.

For additional information about how to extract files, click the article number below to view the article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

NOTE: You must copy the Imagehlp.dll file to the Windows\System folder for both Microsoft Windows 95 (setupw95.cab) and Microsoft Windows 98 (Win98_32.cab), or to the Winnt\System32 folder for Microsoft Windows NT 4.0. (..\i386 directory)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If Microsoft Internet Explorer 5 is installed on your computer, you can use the Internet Explorer Repair tool to install the correct version of the Imagehlp.dll file.

Additional query words: mspub pub2k 9.0 pub9 virus scan macafee

Keywords: kberrmsg kbpending kbprb KB262853

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