Microsoft KB Archive/265866

= OL2000: Fax Addresses for Your Contacts Are Not Updated Correctly =

Article ID: 265866

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q265866



SYMPTOMS
When you change the display name of a Contact with &quot;Fax&quot; as the address type, the fax address is not updated and the initial display name is listed in the Fax box.

Note that if you change information in a phone number box instead, the fax address is updated correctly.



CAUSE
When Outlook computes the fax number, Outlook incorrectly uses the old display name.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: Version     File name - 9.00.00.3821 Outllib.dll 9.00.00.3821 Outllibr.dll



WORKAROUND
When you change the fax address, make sure that you change the phone number as well.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kboffice2000presr2fix kbhotfixserver KB265866

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