Microsoft KB Archive/190062

= OL98: Icons for Sent Faxes Appear as Unread =

Article ID: 190062

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q190062





SYMPTOMS
When you use a customized mail form in Microsoft Outlook 98, the icon properties of the messages in the Sent Items folder appear as unread with a closed envelope. Icons associated with messages sent with the default mail form appear as read with an open envelope.



CAUSE
Icon property changes for Sent Items are determined by the message class; these properties do not change when the default form has been customized. The icon then appears as unread.



MORE INFORMATION
In Outlook, the message class handles the change in the icon condition from unread to read. For standard mail messages the message class is IPM.Note. If this form is customized and published as the default mail form, the new form does not control the icon properties.

Additional query words: 98

Keywords: kbprb KB190062

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