Microsoft KB Archive/903737

= CPU usage may reach 100 percent when you resume a computer that is running Windows XP from standby multiple times =

Article ID: 903737

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you resume a computer that is running Microsoft Windows XP from standby multiple times, the percentage of CPU time that the Svchost.exe process uses increases. Eventually, this CPU usage may reach 100 percent, and the computer may stop responding.

This problem may occur if the computer is configured to accept incoming connections. For example, this problem may occur if the computer is configured to accept a virtual private network (VPN) connection.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size    File name --  09-Jul-2005  04:01  5.1.2600.2717  58,368  Rastapi.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To determine whether the Windows XP-based computer is configured to accept incoming connections, click Start, click Run, type ncpa.cpl in the Open box, and then click OK. If the computer is configured to accept incoming connections, you will see an Incoming Connections icon.

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: suspend stand by sleep

Keywords: kbhotfixserver kbado150fix kbnetwork kbqfe kbwinxppresp3fix kbfix kbbug kbpubtypekc KB903737

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