Microsoft KB Archive/871012

= The Processor Time performance counter never shows more than 100 percent CPU use in Microsoft Operations Manager 2000 =

Article ID: 871012

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
When Microsoft Operations Manager (MOM) 2000 collects performance data for a computer that has more than one CPU, the Process\% Processor Time performance counter does not report more than 100 percent CPU use. However, System Monitor on the multiprocessor computer may report more than 100 percent CPU use. Because the Process\% Processor Time performance counter reports the total CPU use of all threads in the process, the reported CPU use can be more than 100 percent on a computer that has more than one processor.



CAUSE
This problem occurs because some performance counters contain a hard-coded limit of 100 percent.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size       File name --  01-Jul-2004  20:47  4.0.1300.18   2,055,064  Mcscmn04.dll 02-Jul-2004 16:06  1.0.0.0       2,308,800  Q871012.exe

Installation information
You must apply this hotfix to each computer where one of the following conditions are true:
 * The computer hosts a Microsoft Operations Manager Consolidator (CAM).
 * The computer hosts a manually installed Microsoft Operations Manager agent.

To apply this hotfix, follow these steps:
 * 1) Copy the Q871012.exe file to a local folder or a to a network shared folder.
 * 2) Run Q871012.exe on each computer that contains a CAM or a manually installed Microsoft Operations Manager agent.

Note When you install this hotfix on a Microsoft Operations Manager Consolidator (CAM) server, the installation program will start an agent update on all managed servers. The agent update process performs the following steps:
 * At the next scheduled Managed Computer Scan, the list of agent computers that require an update appears in the Microsoft Operations Manager (Default)\Configuration\Pending Installation node in the MOM Administrator Console.
 * On the MOM CAM computer, you must approve deployment of the updated agents. To do this, right-click a computer in the \Configuration\Pending Installation tree, and then click Approve All Pending Actions.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about terms for updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: perfmon

Keywords: kbqfe kbhotfixserver kbreport kbserver kbperformance kbhardware kbinterop kbfix kbbug KB871012

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