Microsoft KB Archive/302971

= &quot;Stop 0x1E&quot; or &quot;Stop 0xc5&quot; After You Install Service Pack 2 and You Use Logitech Mouse Drivers =

Article ID: 302971

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q302971



SYMPTOMS
After you install Windows 2000 Service Pack 2, you may receive the following STOP error message:

STOP 0x0000001E (0xC0000005, 0xED0808D3, 0x00000000, 0x0000000C)

KMODE_EXCEPTION_NOT_HANDLED

-or-


 * Fatal System Error: 0x000000c5 (0x00000000,0x00000002,0x00000001,0x804676C8)

DRIVER_CORRUPTED_EXPOOL



CAUSE
This issue occurs because you use a USB Logitech mouse and have Logitech Mouseware version 9.29.2 or earlier installed.



RESOLUTION
To resolve this issue, download an updated version of MouseWare. To do so, visit the following Logitech Web site:

http://www.logitech.com

WORKAROUND
To allow the computer to start correctly, use one the following methods:

Method 1
If you choose to create a Service Pack 2 uninstall folder, follow these steps:  Start to the Windows 2000 Recovery Console. Log on with the administrator password. Type the following lines and press ENTER after each line:

cd $Ntservicepackuninstall$

copy i8042prt.sys c:\winnt\system32\drivers (press Y to overwrite the file)

 At the prompt, type exit, and then press ENTER to restart.

Method 2
If you do not want to create a Service Pack 2 uninstall folder, follow these steps:  Start to Windows 2000 Recovery Console.</li> Log on with the administrator password.</li> Type the following lines and press ENTER after each line:

'''cd system32\drivers

ren L8042pr2.sys L8042pr2.old

copy i8042prt.sys L8042pr2.sys'''

</li> At the prompt, type exit, and then press ENTER to restart.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

229716 Description of the Windows 2000 Recovery Console

255151 No Mouse or Keyboard After Installing Logitech MouseWare 8.x

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Additional query words: sp2 0x1e 0xc5 l8042pr2.sys

Keywords: kberrmsg kbprb kb3rdparty KB302971

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