Microsoft KB Archive/297979

= You Receive the &quot;Item Does Not Exist&quot; Error Message When You Navigate to a Subfolder in Outlook Mobile Access =

Article ID: 297979

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q297979



SYMPTOMS
If you navigate to a subfolder of your mailbox by using a Microsoft Mobile Explorer (MME) version 2.0 device, such as the Sony Z5, you receive the following error message:

Item does not exist



CAUSE
This problem occurs because you have exceeded the 250-character limit. When you browse your mailbox with Outlook Mobile Access, your device accesses your folders through a URL to your mailbox. URLs in MME are limited to 250 characters. The additional information to get to your mailbox plus the name of the folder cannot exceed 250 characters.



WORKAROUND
To work around this problem, reduce the size of the name of the folders in your mailbox to less than 200 characters for use with Outlook Mobile Access.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The same problem with a Wireless Application Protocol (WAP) browser also exists. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

296932 'Compiled WAP Binary Is Too Large' Error Message Occurs When You Browse to Your Inbox Using Outlook Mobile Access

Keywords: kbbug KB297979

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