Microsoft KB Archive/824136

= Error Message Occurs When File is Right-Clicked, or Problems Occur When Opening Certain Files in Autodesk or Discreet Products =

Article ID: 824136

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
You may experience any of the following symptoms:   When you right-click a file, Windows Explorer may quit unexpectedly, or you may receive an &quot;Access Violation&quot; error message, or you may receive the following error message:

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the details of the error, you find an error signature similar to the following:   AppName       AppVer         ModName    ModVer         Offset ---  Explorer.exe  6.0.2800.1221  Ntdll.dll  5.1.2600.1217  00054084  After you install Windows 2000 Service Pack 4 (SP4) or the 823980 security patch (MS03-026) documented in Microsoft Knowledge Base article 823980, you may not be able to open .max or .drf files in the following products:  Discreet 3DS Max versions 2.x, 3.x, 4.x or 5.x Autodesk Architectural Desktop 2004 Autodesk Building Systems 2004 Autodesk VIZ 4 Autodesk 3D Studio VIZ R3 or R3i</li></ul> </li></ul>

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Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix Information
Important: Some scanning tools may incorrectly report that your computer does not have the 823980 security patch (MS03-026) installed after you install this hotfix. The 823980 security patch is included in this hotfix.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this update, you must have Windows XP Service Pack 1 (SP1) installed.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
For Windows XP SP1-based computers, this hotfix replaces the 823980 security patch (MS03-026). For additional information about the 823980 security patch, click the following article number to view the article in the Microsoft Knowledge Base:

823980 MS03-026: Buffer Overrun in RPC May Allow Code Execution

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version        Size       File name 22-Jul-2003 14:17  5.1.2600.1250  1,120,256  Ole32.dll 22-Jul-2003 14:17  5.1.2600.1247    504,320  Rpcrt4.dll 22-Jul-2003 14:17  5.1.2600.1243    202,752  Rpcss.dll

Hotfix Information
Important: Some scanning tools may incorrectly report that your computer does not have the 823980 security patch (MS03-026) installed after you install this hotfix.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this update, you must have Windows 2000 Service Pack 3 (SP3) installed.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
For Windows 2000 SP3-based and Windows 2000 SP4-based computers, this hotfix replaces the 823980 security patch (MS03-026). For additional information about the 823980 security patch, click the following article number to view the article in the Microsoft Knowledge Base:

823980 MS03-026: Buffer Overrun in RPC May Allow Code Execution

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version        Size     File name --  21-Jul-2003  22:59  5.0.2195.6788  944,912  Ole32.dll 21-Jul-2003 22:59  5.0.2195.6772  432,400  Rpcrt4.dll 21-Jul-2003 22:59  5.0.2195.6769  188,688  Rpcss.dll

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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MORE INFORMATION
For additional information about problems when opening .max or .drf files, visit the following Autodesk Web site:

http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=1047962

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kberrmsg kbqfe kbwin2000presp5fix kbwinxppresp2fix kbfix kbbug KB824136

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