Microsoft KB Archive/811574

= EntX: Error -39: &quot;End of File Reached&quot; When You Receive E-Mail Messages =

Article ID: 811574

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office 2001 for Mac

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SYMPTOMS
When you start Entourage and try to receive your e-mail messages, you may receive the following error message:

Error 39, Preferences could not be opened end of file was reached.



CAUSE
This issue may occur if you have a damaged Identity database file.



RESOLUTION
 Rebuild your Identity database file.

For additional information about how to rebuild your Identity database, click the following article number to view the article in the Microsoft Knowledge Base:

268322 ENT: How to Rebuild Your Identity Database in Entourage

 Create a new identity, and then manually re-enter account information.

For additional information about how to create a new Identity, click the following article number to view the article in the Microsoft Knowledge Base:

268443 ENT: Overview of Identities in Entourage



Keywords: kberrmsg kbprb KB811574

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