Microsoft KB Archive/142901

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No Response Dialing Another Computer with Chat

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Q142901

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The information in this article applies to:


 * Microsoft Windows 95
 * Microsoft Windows for Workgroups versions 3.1, 3.11

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SYMPTOMS
When you try to dial another computer using the Chat tool (Winchat.exe), you may receive the following message:

  The other computer did not respond

CAUSE
You may receive the above message for any of the following reasons:


 * There is no one at the other computer to answer.
 * You are not logged on to the network.
 * The other computer is not logged on to the network.
 * The two computers are not configured to use a common network protocol.
 * When you dialed the other computer, you typed an extra space at the end of the computer name.
 * The other computer is running Windows 95 and Netdde.exe has not been run on that computer during this session.

RESOLUTION
To resolve the problem, follow these steps:


 * 1) Make sure that someone is available at the other computer to answer.
 * 2) Make sure both computers are logged on to the network.
 * 3) Double-click the Network icon in Control Panel on each computer, and make sure there is a common network protocol in the list of installed network components.
 * 4) Make sure that you do not type an extra space at the end of the name of the computer you are calling.
 * 5) If you are using Windows 95, you must run Netdde.exe before you can receive a chat. When you run Winchat.exe, it automatically starts Netdde.exe. However, if you have not run Winchat.exe during a session, Netdde.exe is not loaded and Chat cannot notify you that another user is calling. You may want to place a shortcut to Netdde.exe in your Startup folder to prevent this. For information about creating shortcuts, search for "shortcut" in Windows 95 Help.

NOTE: If you are using only the Microsoft Client for NetWare Networks, NetBIOS must be enabled in the properties for the IPX/SPX protocol for Netdde.exe to load.

Additional query words: 3.10 3.11

Keywords : kbtool win95

Issue type :

Technology : kbAudDeveloper kbWin95search kbWFWSearch kbWFW310 kbWFW311 kbWin95