Microsoft KB Archive/811178

= PRB: Set Your PIN Dialog Box Does Not Appear After PIN Reset from Customer Service =

Article ID: 811178

Article Last Modified on 6/17/2003

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APPLIES TO


 * Microsoft TV Basic 1.0
 * Microsoft TV Interactive Program Guide 1.1
 * Microsoft TV Interactive Program Guide 1.5

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SYMPTOMS
When customer service sends a PIN reset command to your set-top box (STB), and then you turn off the STB and turn it on again, the Set your PIN dialog box does not automatically appear.



CAUSE
This behavior occurs because the SET YOUR PIN flag in the nonvolatile RAM (NVRAM) is cleared when you turn off the STB and turn it on again.



RESOLUTION
On the Settings menu, click Parental Blocking, open the Set your PIN dialog box, and then create a new PIN



STATUS
This behavior is by design.



Steps to Reproduce the Behavior

 * 1) Have customer service send a PIN reset command to your STB. The Set your PIN dialog box appears and prompts you to select a new PIN.
 * 2) Press INFO (or turn off the STB and then turn it on again).
 * 3) The Set your PIN dialog box is dismissed, and then the STB will accept any PIN at any time. For example, you can use 123 as your PIN and your child can use 777.

Note The same behavior occurs if the STB is off when customer service sends the clear PIN command.

Additional query words: IPG Blocking

