Microsoft KB Archive/176961

= SMS: Wuser32 Fails to Initiate Administrator Quick Viewer =

Article ID: 176961

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q176961



SYMPTOMS
During a remote control session, if the Windows NT client being remote controlled is rebooted using a method other than the Reboot button under Help Desk, the Systems Management Server Administrator Quick Viewer window does not appear after the remote control session is re-established. The current status under Help Desk will show Viewing ... Done. A second attempt returns the message:

Cannot establish a security context with this client

When the client is rebooted again, Windows NT gives the message:

Help Desk options program is not responding Cancel Wait End

The default values for the Help Desk settings are set properly.



WORKAROUND
To successfully restart a client computer during a Remote Control session, only reboot the client from within the Quick Viewer window.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms smsremtshoot

Keywords: kbbug kbremoteprog kbtshoot KB176961

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