Microsoft KB Archive/179612

= Computer Hangs When You Start Lotus Notes =

Article ID: 179612

Article Last Modified on 6/11/2002

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APPLIES TO


 * Microsoft IntelliPoint 2.0
 * Microsoft IntelliPoint 2.0a

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This article was previously published under Q179612



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.



SYMPTOMS
When you start Lotus Notes version 4.12 (16-bit), your computer may stop responding (hang).



CAUSE
This behavior can occur if Microsoft IntelliPoint software version 2.0 or 2.0a is installed on your computer.



STATUS
This behavior does not occur if you use IntelliPoint software version 2.1.



WORKAROUND
To work around this issue, disable the wheel feature of the Microsoft IntelliMouse. To do so, use the following steps:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

  Use Registry Editor to open the following registry key:      HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run  Delete the MSWHEEL entry. Quit Registry Editor, and then restart the computer.

Additional query words: intelli point crash

Keywords: kbhardware kbprb kb3rdparty KB179612

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