Microsoft KB Archive/914764

= Error message when you try to send an Outlook e-mail thread to a workspace in Groove =

Article ID: 914764

Article Last Modified on 4/11/2006

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition

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SYMPTOMS
You try to send a Microsoft Outlook e-mail thread to a workspace in Groove Workspace or Groove Virtual Office when one of the following conditions is true:
 * The Discussion tool is version 3.2.0 or an earlier version of the Discussion tool
 * The workspace version is 2.0 or an earlier version of the workspace

In this case, you receive an error message which states that the workspace does not have a Discussion tool. Additionally, the option to create a Discussion tool may be unavailable.



CAUSE
This issue occurs because Outlook integration is not supported by versions of the Discussion tool that are earlier than version 4.1.0 and versions of the Groove workspace template that are earlier than version 2.1. When the option to create a Discussion tool is unavailable, the workspace version is insufficient to support this function.



RESOLUTION
To resolve this issue, create a new workspace by using Groove Workspace 2.1 or a later version of Groove. This new workspace will be compatible with Outlook.

Additional query words: TCN-01508

Keywords: kbtshoot kbprb kbexpertiseinter KB914764

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