Microsoft KB Archive/917277

= You cannot view sent e-mail messages in Microsoft CRM 3.0 =

Article ID: 917277

Article Last Modified on 2/2/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
Consider the following scenario:
 * You have Read permission for all activities in Microsoft Dynamics CRM 3.0.
 * A user who has the system administrator role grants you share visibility to e-mail activity.
 * Share visibility includes Read, Write, and Append permissions.

In this scenario, when you click History in the   dialog box to view sent e-mail messages, you cannot view the messages.

Note The placeholder  represents the actual entity name. The entity depends on the e-mail activity.

This problem occurs even though the following relationships have been set to Cascade All:
 * The Share relationship between the e-mail activity and the related entity
 * The Reparent relationship between the e-mail activity and the related entity



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsemail kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB917277

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