Microsoft KB Archive/305283

= ENC: Content Not Displayed Correctly or Error Message: The Page Cannot Be Displayed =

Article ID: 305283

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2002 Deluxe Edition
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Encyclopedia 2002 Standard Edition

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This article was previously published under Q305283



SYMPTOMS
When you start any of the Encarta programs that are listed at the beginning of this article, and then click various features, content may not be displayed correctly or you receive an error message. You may receive an error message that is similar to one of the following:

Encarta did not find the page or keyword you searched for. To continue searching, try one of the following actions:
 * Click Back or Forward arrows on the menu bar.
 * Enter a new keyword in the Find box, then click Go.
 * Choose a new option from either the menu or toolbar.
 * Open a new feature home screen.
 * A blank white page

-or-

Microsoft Visual C++ Runtime Library error

Runtime Error!

\enc200x.exe

Abnormal program termination

If you are veiwing a Web pages and you receive an &quot;HTTP 404&quot; message, see the following Microsoft Knowledge Base article:

264284 What to Do When You Receive 'The Page Cannot be Found' Error Message in Your Browser

Note If this message is displayed in certain places, places with the product, or with specific articles or media (other than Web pages), this indicates an issue reading the product disc. Cleaning the disc will often resolve this issue.



CAUSE
This issue may occur if you have installed Microsoft Internet Explorer 6.0 Public Preview at any time in the past.



RESOLUTION
To resolve this issue, update to the final release of Internet Explorer version 6.0. For more information about how to do this, visit the following Microsoft Web site:

http://www.microsoft.com/ie

Please note that restoring Windows back to the previous configuring (uninstalling Internet Explorer 6 Preview) will not solve this issue.

Additional query words: multi multi-media media mm ERS ERL

Keywords: kbprb KB305283

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