Microsoft KB Archive/902929

= The News command disappears after you try to add it to the Go menu in Outlook 2003 =

Article ID: 902929

Article Last Modified on 7/14/2005

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
After you add the newsgroup reader command to the Go menu in Microsoft Office Outlook 2003, the News command may not appear on the Go menu. Additionally, the News command is no longer available in the Customize dialog box.



CAUSE
This issue occurs if the following conditions are true:
 * Microsoft Outlook Express is not configured as the default Newsgroups program.
 * The Personalized Menus and Toolbars (.pip) files are corrupted.



RESOLUTION
To resolve this issue, configure Outlook Express as the default Newsgroups program. If this action does not resolve the issue, delete the .pip files. The deleted files will be automatically re-created.

Configure Outlook Express

 * 1) Click Start, point to All Programs, and then click Internet Explorer.
 * 2) On the Tools menu, click Internet Options, and then click Programs.
 * 3) In the Newsgroups box, click Outlook Express.
 * 4) Click OK.
 * 5) Quit Internet Explorer.
 * 6) Add the News command to the Go menu in Outlook.

Delete the .pip files
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.  Click Start, and then click Search. In the Search Companion pane, click All files and folders. In the All or part of the file name box, type *.pip . Click More Advanced Options, and then click to select the following three check boxes:  Search System folders Search hidden files and folders</li> Search subfolders</li></ul> </li> Click Search.</li> The Search Results window will display all the .pip files that are on the computer. You must delete only the .pip files that are related to your logon identity. Typically, the default path for the required files is as follows:

C:\Documents and Settings\ \Application Data\Microsoft\Office

</li> In the Search Results window, right-click the following files, and then click Delete: <ul> MSOut11.pip</li> Word11.pip</li></ul> </li> Close the Search Results window.</li> Add the News command to the Go menu in Outlook 2003.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
To add the News command to the Go menu, follow these steps:
 * 1) On the Standard toolbar, click Toolbar Options.
 * 2) Point to Add or Remove Buttons, and then click Customize.
 * 3) Click the Commands tab.
 * 4) In the Categories list, click Go.
 * 5) In the Commands list, click News, and then drag it without releasing the mouse until it rests over the Go menu.
 * 6) When the menu displays a list of commands, point to where you want the command to appear, and then release the mouse.

Keywords: kbtshoot kbprb KB902929

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