Microsoft KB Archive/898848

= E-mail addresses have been deleted from the Safe Senders tab, from the Safe Recipients tab, and from the Blocked Senders tab in Outlook 2003 =

Article ID: 898848

Article Last Modified on 5/5/2005

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APPLIES TO


 * Microsoft Office Outlook Connector
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
You start Microsoft Office Outlook 2003. When you view the Junk E-mail Options dialog box, you notice that the e-mail addresses and the domain names on the following tabs have been deleted:
 * The Safe Senders tab
 * The Safe Recipients tab
 * The Blocked Senders tab

To view the Junk E-mail Options dialog box, point to Junk E-mail on the Actions menu, and then click Junk E-mail Options.



CAUSE
This issue occurs if the following conditions are true:
 * You added an e-mail account from one of the following Web-based e-mail services to your e-mail profile:
 * Hotmail
 * MSN Hotmail
 * Sympatico Mail
 * The e-mail account is controlled by a parent e-mail account.



WORKAROUND
To work around this issue, remove the Web-based e-mail account from the existing profile, and then add the Web-based e-mail account to a new profile. To do this, follow these steps:
 * 1) In Outlook 2003, click E-mail Accounts on the Tools menu.
 * 2) Click View or change existing e-mail accounts, and then click Next.
 * 3) Click the Web-based e-mail account, and then click Remove.
 * 4) Use one of the following methods to open the Mail item in Control Panel:
 * 5) * If you are using Control Panel in the Category view, click Start, click Control Panel, click User Accounts, and then click Mail.
 * 6) * If you are using Control Panel in the Classic view, click Start, click Control Panel, and then double-click Mail.
 * 7) Click Show profiles, and then click Add.
 * 8) In the Profile name box, type ParentalControlled, and then click OK.
 * 9) Click Add new e-mail account, and then follow the instructions that appear on the screen to add the Web-based e-mail account to this profile.



MORE INFORMATION
For more information about how to use Web-based e-mail services together with Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:

287424 How to configure Outlook with Hotmail

287604 How to configure MSN to work with Outlook 2002 and with Outlook 2003

Additional query words: ol2002 olxp ol2003 olc olcmsn

Keywords: kbtshoot kbprb kbemail kbspam kbaccounts KB898848

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