Microsoft KB Archive/193915

= How to Troubleshoot Internet Connection Issues in Streets and Trip Planner =

Article ID: 193915

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Automap Trip Planner 5.0
 * Microsoft Automap Streets Plus 5.0 Deluxe Edition
 * Microsoft Expedia Streets 98
 * Microsoft Expedia Streets 98 Deluxe Edition
 * Microsoft Expedia Trip Planner 98
 * Microsoft Encarta Virtual Globe 98

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This article was previously published under Q193915



SUMMARY
This article discusses how to troubleshoot problems you may encounter when you attempt to view Internet content in the Microsoft programs listed earlier in this article.



MORE INFORMATION
When you click a Web link in one of the programs listed earlier in this article, the program starts your default Web browser to display the Web content. To view or use Internet features, you must have an active Internet account with an Internet Service Provider (ISP).

To troubleshoot Internet problems with these programs, use the following troubleshooting methods.

Check for Error Messages
Click a Web link or an Internet feature in Streets, Trip Planner, or Virtual Globe.

If you receive the following error message

Internet Explorer cannot open the Internet Site

please see the following article in the Microsoft Knowledge Base:

192441 Expedia Err Msg: Internet Explorer Cannot Open the Internet Site

If your Web browser starts, but you cannot connect to the Internet, proceed to the "Web Browser Starts but Does Not Connect to the Internet" section later in this article.

If your Web browser does not start, or if you receive the following error message, continue with the next troubleshooting method:

Your browser could not be launched. Close any open application and try again. If nothing else is open, re-install your browser and try again.

ISP Requires Proprietary Internet Software
If your ISP does not require you to use a proprietary Web browser or dialer, proceed to the next troubleshooting method.

If your ISP requires you to use proprietary Internet software, upgrade to the latest version of the ISP software designed for Windows 95 or later, and then configure the proprietary Internet software as your default Web browser.

NOTE: If the latest version of the proprietary Internet software for your ISP is not designed for Windows 95 or later, connect to your ISP, and then start the proprietary browser before you attempt to view Web-based content in any of the programs listed earlier in this article.

Set a Default Windows 95/98 Web Browser
If a Web browser designed for Windows 95/98 is installed on your computer, follow these steps to set the browser as the default:  Start your Web browser. If you are prompted to set the browser as the default browser for Windows 95/98, click Yes.

If you are not prompted to set the default browser, follow these steps:  Quit the browser and any other programs that are running, and then disconnect from the Internet. Use the Add/Remove Programs tool in Control Panel to remove and reinstall the browser. Repeat steps 1 - 2. </ol>

If a Web browser designed for Windows 95/98 is not installed on your computer, follow these steps:  Download and install the latest version of Microsoft Internet Explorer from the following Microsoft Web site:

http://www.microsoft.com/windows/ie/downloads/default.mspx

</li> Start Internet Explorer.</li> Click Yes to set Internet Explorer as the default browser.</li></ol>

If your Web browser starts, but you cannot connect to the Internet, proceed to the next method.

Web Browser Starts but Does Not Connect to the Internet
If you use a Local Area Network (LAN) to connect to the Internet, contact your network administrator for information about how to configure the connection and proxy settings for your browser.

If you use a dial-up connection to connect to the Internet, verify that your browser is configured to use your ISP dial-up connection. If no dial-up connection is available, verify that Dial-Up Networking is installed, and then contact your ISP to obtain information about how to configure your dial-up connection.

Additional query words: multimedia multi-media mmtitles aol prodigy msn compuserve ie3 ie4

Keywords: kbhowto kbtshoot KB193915

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