Microsoft KB Archive/182288

= RPC May Cause System to Stop Responding during Shutdown =

Article ID: 182288

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q182288





SYMPTOMS
When you perform a system shutdown, the Spooler service may stop responding (hang), causing the system to stop responding and not completely shut down.



CAUSE
During a shutdown, the Spooler service will attempt to perform a clean shutdown. The Spooler service may use remote procedure calls (RPCs) to converse over the network during this clean shutdown process. When this occurs, the system may stop responding as the server is not able to listen for a reply of the RPC. The RPC deadlock occurs infrequently.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: spool rpc service remote procedure call restart minutes shut down slow hang

Keywords: kbhotfixserver kbqfe kbbug kbfix kbwinnt400sp4fix KB182288

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