Microsoft KB Archive/870979

= &quot;Cannot copy &quot; error message when you use the Cut command and the Paste command to move a file or a folder from one folder to another folder in the same NetWare volume on your Windows XP-based computer =

Article ID: 870979

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
On your Microsoft Windows XP-based computer that has Microsoft Client Service for NetWare installed, you receive an error message that is similar to the following error message:

Cannot copy < >. Cannot find specified path. Make sure you specified the correct path.

The error message occurs when you use the Cut command and the Paste command to move a file or a folder from one folder to another folder in the same Netware volume. However, you can do the following things:
 * You can use the Cut command and the Paste command to move a file or a folder from one folder to another folder in two different NetWare volumes.
 * You can copy a file or a folder from one folder to another folder regardless of the NetWare volumes.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on your computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP SP1, 32-bit versions
  Date         Time   Version         Size       File name --  18-Oct-2004  23:52  6.0.2900.2531   8,450,560  Shell32.dll



WORKAROUND
To work around this problem, upgrade to Novell Client Version 4.90 Service Pack 1a (V4.90 SP1a).For information about how to contact Novell, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxppresp3fix kbwinxpsp3fix kbfix kbbug KB870979

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