Microsoft KB Archive/318417

= Whagent.exe Causes an Error Message in Windows XP =

Article ID: 318417

Article Last Modified on 3/13/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318417



SYMPTOMS
You may receive the following error message:

Whagent.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:   App name     App version  Module name  Module version  Offset ---  Whagent.exe  2.3.1.0      Unknown      0.0.0.0         00000000



CAUSE
This issue may occur if the Whagent.exe component of the webHancer Customer Companion program faults.



RESOLUTION
To resolve this issue, contact webHancer to inquire about the availability of a fix for this issue. For information about how to contact webHancer, please view the following webHancer Web site:

http://www.webhancer.com/support

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
WARNING: Because of the potential for loss of Internet connectivity, you should not try to manually uninstall the webHancer Customer Companion program until you have consulted with webHancer support. Note that some programs that are included with the webHancer Customer Companion program do not run after you uninstall the webHancer Customer Companion program.

For information about how to uninstall the webHancer Customer Companion program, please view the following webHancer Web site:

http://www.webhancer.com/support/index.asp?s=34

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB318417

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