Microsoft KB Archive/186021

= OL98: (CW) HTML Attributes Not Retained When Sending to MSN =

PSS ID Number: 186021

Article Last Modified on 2/4/2001

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The information in this article applies to:


 * Microsoft Outlook 98

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This article was previously published under Q186021



NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.

For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:

268732 OLEXP: Outlook Does Not Receive MSN E-mail Messages

To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:

http://support.microsoft.com/servicedesks/webcasts/wc011901/wcblurb011901.asp

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you send mail from the Microsoft Outlook 98 Corporate/Workgroup installation using the HTML format, to a user who is using MSN, The Microsoft Network Online service version 2.5, you find that the formatting is being displayed as plain text. Additionally, any graphics elements such as pictures or backgrounds are included as attachments.



CAUSE
This issue seems to occur only with MSN 2.5. The MIME information in the mail message is not interpreted correctly at the receiving end.



RESOLUTION
To achieve the best result sending mail to recipients on MSN 2.5, use Microsoft Outlook Rich Text format.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Keywords: kbbug KB186021

Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3

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