Microsoft KB Archive/312949

= XL2002: Excel Quits Unexpectedly When You Insert Object into the Worksheet =

Article ID: 312949

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition

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This article was previously published under Q312949





SYMPTOMS
When you attempt to insert an object in Microsoft Excel (click Object on the Insert menu), you receive the following error message

The instruction at  references memory at.

The memory could not be written

where  is a hexadecimal number such as 0x01D3C839.

When you click OK, Excel quits.



CAUSE
This problem may occur if too many ActiveX controls are registered. When you attempt to insert an object, Excel enumerates the HKEY_CLASSES_ROOT registry key to obtain the list of possible objects, but the number of registered objects exceeds the limit in Excel.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time     Version       Size     File name --  18-OCT-2001  14:38    10.0.3416.0   8.74MB   Excel.exe 08-SEP-2001 17:28    10.0.3207.0   2.04MB   Graph.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

Additional query words: XL2002 hotfix hang ipf gpf illegal operation crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbbug kbfix kbofficexpsp1fix KB312949

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