Microsoft KB Archive/88007

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Error Message Printing Envelope on Microtek MTP-306 Printer

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Q88007

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SUMMARY
When you print an envelope to a Microtek MTP-306 printer using the Create Envelope command in Microsoft Word for Windows 2.0 or Tools Envelopes and Labels in Word 6.0, the following error message may appear on the LCD display of the printer if you are using the PostScript printer driver that ships with Microsoft Windows operating system version 3.1 (PSCRIPT.DRV, version 3.5):

Wrong Size Paper

MORE INFORMATION
This error message occurs when you use the Create Envelope command (or Envelopes and Labels command in Word 6.0) to print a second envelope; the first envelope prints correctly.

WORKAROUND
Select the Manual mode button on the printer before you print the second envelope.

Steps to Reproduce Problem

 * 1) In a Word for Windows document, print an envelope using the Create Envelope command (or Envelopes and Labels in Word 6.0).
 * 2) Open another Word for Windows document and print it.
 * 3) While the document opened in step 2 is active, print another envelope using the Create Envelope command (or Envelopes and Labels in Word 6.0).

The &quot;Wrong Size Paper&quot; error message appears on the printer. For more information on the Microtek MTP-306 printer, contact Microtek technical support at (310) 352-3300.

The Microtek MTP-306 is manufactured by Microtek Lab Incorporated, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.