Microsoft KB Archive/263279

= SMS: Advertisement Fails with Error 10003 =

Article ID: 263279

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q263279



SYMPTOMS
When you attempt to run an advertised program on a Microsoft Windows NT Workstation or Microsoft Windows 2000 Professional computer, the targeted computer fails and generates the following error status message:

10003

An error occurred while preparing to run the program for advertisement &quot;DEF20001&quot; (&quot;Test Running APP from Network Drive&quot; - &quot;Run TESTAPP from O: drive&quot;). The operating system reported error 2147500037: Unspecified error Additional program properties: Command line: O:\TESTAPP.EXE Working directory: C:\WINNT\MS\SMS\clicomp\apa\Bin\ Drive letter (? = any): UNC

Possible cause: This message most commonly occurs when the program’s command-line executable file could not be found, when a required drive letter connection to a distribution point could not be established, or when the program is configured to use the Windows NT Client Software Installation Account but the account is not specified, could not be found, or does not have the appropriate permissions. Solution: Check each of the items listed above.



CAUSE
This problem can occur when both of the following conditions are true:
 * The Advertised Program's command line includes a reference to a network path. For example, O:\Setup.exe, where O: is mapped by the logged on user to a network share resource.
 * The Advertised Program's environment properties specify &quot;Run with Administrative rights.&quot;



WORKAROUND
When advertising programs where the command lines reference network resources directly, you can use either of the following two methods:

The Program Does Not Need to Be Run with Administrative Rights
In the Program's Environment settings, under Run Mode, click to select the Run with user's rights option.

The Program Must Be Run with Administrative Rights
 In the Program's Environment settings, under Run Mode, click to select the Run with administrative rights option. Click to select the option Use Windows NT client software installation account. For the Program command line, specify a valid UNC path, including the program name and any required parameters. For example:

\\server\share\directory\setup.exe /parameter1 /parameter2



NOTE: To use the Windows NT client software installation account, some prerequisites must be met:
 * You must create a valid Windows NT client software installation account in the domain that is a member of at least one global group.
 * You must specify the Windows NT client software installation account in the Site Settings, under Component Configuration - Software Distribution.
 * You must set the Program can run: option to Whether or not a user is logged in or Only when no user is logged in.



MORE INFORMATION
A typical scenario may involve running a command line from a network resource (other than a Systems Management Server Distribution Point) accessible by the user. However, when the option Run with administrative rights is selected in the Environment tab of a program, this forces the program to launch under the context of the local SMSCliToknAcct& account on a Windows NT Workstation or Windows 2000 Professional computer. The SMSCliToknAcct& has no access to network resources, and the attempt to execute the program fails. A connection is provided to valid distribution points by the Systems Management Server Client so it does not have to authenticate against the network.

For additional information about usage of the Windows NT client software installation account, click the article number below to view the article in the Microsoft Knowledge Base:

235811 Using the SMS Windows NT Client Software Installation Account

Additional query words: prodsms

Keywords: kbadvertisement kbclient kbconfig kbpackage kbprb kbsoftwaredist KB263279

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