Microsoft KB Archive/836485

= When you use Custom Action Type 2 to run a second installer package, the second installer package may not always start in Windows XP =

Article ID: 836485

Article Last Modified on 12/1/2007

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

-





SYMPTOMS
When you use Custom Action Type 2 instead of a nested installation to run a second Microsoft installer package, the second installer package may not always start in Microsoft Windows XP.



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

32-bit file information
  Date         Time   Version            Size    File name --  04-Feb-2004  00:53  5.1.2600.1340   1,897,472  Ntkrnlmp.exe 04-Feb-2004 00:53  5.1.2600.1340   1,953,024  Ntkrnlpa.exe 04-Feb-2004 00:53  5.1.2600.1340   1,925,632  Ntkrpamp.exe 05-Feb-2004 22:30  5.1.2600.1340   2,049,024  Ntoskrnl.exe

64-bit file information
  Date         Time   Version            Size    File name --  03-Feb-2004  20:53  5.1.2600.1340   5,829,376  Ntkrnlmp.exe     IA-64 03-Feb-2004 20:53  5.1.2600.1340   5,772,800  Ntoskrnl.exe     IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbbug kbfix kbqfe KB836485

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.