Microsoft KB Archive/326371

= Migration Wizard stops responding when you import a specific message from an exported Lotus Notes mailbox =

Article ID: 326371

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 2000 Service Pack 3

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This article was previously published under Q326371



SYMPTOMS
When you export Lotus Notes mailboxes and then try to import the files by using the Microsoft Exchange Server Migration Wizard (Migwiz.exe), the Migration Wizard stops responding (crashes) when it tries to import a particular message from one mailbox.



CAUSE
This problem may occur if a message contains the Lotus Notes address type in the Sender field but contains a Simple Mail Transfer Protocol (SMTP) address type in the Sent-Representing field.

To troubleshoot this issue, use Microsoft Excel to open the .pri file that contains the message where the Migration Wizard stopped responding. Locate the line number that contains the message, and then determine the address types that are in the Sender field and in the Sent-Representing field.



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Migration Wizard

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name --- 22-Jul-2002 21:29  6.0.6301.0      2,551,808  Mlmig32.dll

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XCON

Keywords: kbhotfixserver kbqfe kbexchange2000presp4fix kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix kbqfe KB326371

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