Microsoft KB Archive/321522

= Banner Page Always Prints When a Service That Needs to Print to a Novell NetWare Print Queue Prints =

Article ID: 321522

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q321522



SYMPTOMS
When a service that needs to print to a Novell NetWare print queue by using the Gateway Service for NetWare (GSNW) or the Client Services for NetWare (CSNW) sends a print job, the banner page may always print.



CAUSE
By default, when GSNW or CSNW detects that the logon request to a Novell NetWare server is coming from a service, the default print options are:
 * No Form Feed
 * Notify when Printed
 * Print Banner



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date         Time   Version        Size     File name 08-May-2002 10:43  5.0.2195.5752  139,536  Nwprovau.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



Client Services for NetWare

 * 1) Install the update.
 * 2) Log on to the computer by using the account that will start the services.
 * 3) Use the CSNW tool in Control Panel to configure the print options that you want to use for the service account.

Gateway Services for NetWare with the Gateway Not Turned On

 * 1) Install the update.
 * 2) Log on to the computer by using the account that will start the services.
 * 3) Use the GSNW tool in Control Panel to configure the print options that you want to use for the service account.

Gateway Services for NetWare with the Gateway Turned On

 * 1) Install the update.
 * 2) Log on to the computer by using the account that is used for the gateway.
 * 3) Use the GSNW tool in Control Panel to configure the print options that you want to use for the service account.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbdirservices kbwin2ksp4fix kbbug kbenv kbfix kbprint KB321522

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