Microsoft KB Archive/316021

= SMS: SMSAPM32 Does Not Remove Software or Generate Status Messages for Software Uninstall =

Article ID: 316021

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3
 * Microsoft Systems Management Server 2.0 Service Pack 4

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This article was previously published under Q316021



SYMPTOMS
When you use the &quot;Remove software when no longer advertised&quot; advanced SMS program property, the following SMS Status messages may not be generated during software removal by SMSAPM32. Additionally, SMSAPM32 may not remove software that is no longer advertised in the three documented scenarios for software deinstallation (see the &quot;More Information&quot; section of this article for a description of these scenarios).

SMSAPM32 Software Uninstall Status Messages
10012 - Uninstall started for advertisement &quot;XXXnnnnn&quot; (&quot; &quot; - &quot; &quot;). Command line: &quot;.......&quot; Working Directory: &quot;.......&quot;

10013 - The uninstall program for advertisement &quot;XXXnnnnn&quot; failed (&quot; &quot; - &quot; &quot;). A non-zero exit code of n was returned.

Possible cause: SMS Advertised Program Manager (APM) determines status for each program it executes. If APM cannot find or correlate any install status Management Information Format (MIF) files for the program, it uses the program's exit code to determine status. A non-zero exit code is considered a failure.%nSolution: For more information about the exit code, refer to the documentation for the program you are distributing.

10014 - The uninstall program for advertisement &quot;XXXnnnnn&quot; failed (&quot; &quot; - &quot; &quot;). The failure description was &quot;.......&quot;.

Possible cause: The uninstall program generated an install status Management Information Format (MIF) file with a status value of Failed.%nSolution: For more information about the failure, refer to the documentation for the program you are distributing.

10015 - The uninstall program for advertisement &quot;XXXnnnnn&quot; completed successfully (&quot; &quot; - &quot; &quot;). An exit code of zero was returned.

SMS Advertised Program Manager (APM) determines status for each program it executes. If APM cannot find or correlate any install status Management Information Format (MIF) files for the program, it uses the program's exit code program to determine status. An exit code of zero is considered successful.

10016 - The uninstall program for advertisement &quot;XXXnnnnn&quot; completed successfully (&quot; &quot; - &quot; &quot;). The success description was &quot;........&quot;.

The program generated an install status Management Information Format (MIF) file with a status value of Success. For more information, see the documentation for the program you are distributing.



CAUSE
A regression in the software uninstall with SMSAPM32 was introduced in Systems Management Server (SMS) 2.0 Service Pack 2 (SP2).



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:

  Date       Time   Version        Size       File name           Platform 02-Mar-01 00:30  2.0.92.9         394,290  Apasetup.exe         Intel 01-Mar-01 13:00  2.0.1493.3125    259,936  Bindclin.dll         Intel 01-Mar-01 22:20  2.0.1493.3216    181,584  Ccim32.dll           Intel 02-Mar-01 00:30  2.0.92.9       1,324,075  Ccmcore.exe          Intel 02-Mar-01 00:30  2.0.1493.3242  1,225,120  Clibase.dll          Intel 02-Mar-01 00:30  2.0.1493.3242  3,401,914  Clicore.exe          Intel 02-Mar-01 00:10  2.0.1493.3238     88,432  Clisvcl.exe          Intel 02-Mar-01 00:30  2.0.1493.3242      8,512  Cliver.exe           Intel 02-Mar-01 00:30                        67  Compverbase.ini      Intel 02-Mar-01 00:30                        67  Compversmsapm32.ini  Intel 02-Mar-01 00:30                        67  Compverswdist.ini    Intel 01-Mar-01 22:20  2.0.1493.3216     39,264  Cqmgr32.dll          Intel 01-Mar-01 13:00  2.0.1493.3125    338,272  Mslmclin.dll         Intel 01-Mar-01 13:00  2.0.1493.3125    269,664  Ndsclin.dll          Intel 02-Mar-01 00:00  2.0.1493.3236     54,128  Odpsys32.exe         Intel 02-Mar-01 00:00  2.0.1493.3236     60,272  Odpusr32.exe         Intel 02-Mar-01 00:30  2.0.1493.3242    289,136  Smsapm32.exe         Intel 02-Mar-01 00:00  2.0.92.9         639,507  Swdist32.exe         Intel 02-Mar-01 00:30  2.0.92.9         654,799  Apasetup.exe         Alpha 01-Mar-01 22:20  2.0.1493.3216    293,648  Ccim32.dll           Alpha 02-Mar-01 00:30  2.0.92.9       1,925,229  Ccmcore.exe          Alpha 02-Mar-01 00:30  2.0.1493.3242  1,940,240  Clibase.dll          Alpha 02-Mar-01 00:30  2.0.1493.3242  4,442,598  Clicore.exe          Alpha 02-Mar-01 00:10  2.0.1493.3238    125,712  Clisvcl.exe          Alpha 02-Mar-01 00:30  2.0.1493.3242     13,584  Cliver.exe           Alpha 02-Mar-01 00:30                        67  Compverbase.ini      Alpha 02-Mar-01 00:30                        67  Compversmsapm32.ini  Alpha 02-Mar-01 00:30                        67  Compverswdist.ini    Alpha 01-Mar-01 22:20  2.0.1493.3216     66,832  Cqmgr32.dll          Alpha 01-Mar-01 13:00  2.0.1493.3125    578,832  Mslmclin.dll         Alpha 02-Mar-01 00:00  2.0.1493.3236     75,024  Odpsys32.exe         Alpha 02-Mar-01 00:00  2.0.1493.3236     83,728  Odpusr32.exe         Alpha 02-Mar-01 00:30  2.0.1493.3242    384,272  Smsapm32.exe         Alpha 02-Mar-01 00:00  2.0.92.9         693,008  Swdist32.exe         Alpha The German post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:

  Date       Time   Version        Size       File name           Platform 11-Apr-01 00:30  2.0.92.9         394,903  Apasetup.exe         Intel 01-Mar-01 13:00  2.0.1493.3125    259,936  Bindclin.dll         Intel 01-Mar-01 22:20  2.0.1493.3216    181,584  Ccim32.dll           Intel 11-Apr-01 00:30  2.0.92.9       1,324,326  Ccmcore.exe          Intel 02-Mar-01 00:30  2.0.1493.3242  1,225,120  Clibase.dll          Intel 11-Apr-01 00:30  2.0.1493.3242  3,667,431  Clicore.exe          Intel 02-Mar-01 00:10  2.0.1493.3238     88,432  Clisvcl.exe          Intel 02-Mar-01 00:30  2.0.1493.3242      8,512  Cliver.exe           Intel 02-Mar-01 00:30                        67  Compverbase.ini      Intel 02-Mar-01 00:30                        67  Compversmsapm32.ini  Intel 02-Mar-01 00:30                        67  Compverswdist.ini    Intel 01-Mar-01 22:20  2.0.1493.3216     39,264  Cqmgr32.dll          Intel 01-Mar-01 13:00  2.0.1493.3125    338,272  Mslmclin.dll         Intel 01-Mar-01 13:00  2.0.1493.3125    269,664  Ndsclin.dll          Intel 02-Mar-01 00:00  2.0.1493.3236     54,128  Odpsys32.exe         Intel 02-Mar-01 00:00  2.0.1493.3236     60,272  Odpusr32.exe         Intel 25-Sep-01 23:14  2.0.1250.7       762,688  Preinst.exe          Intel 02-Mar-01 00:30  2.0.1493.3242    289,136  Smsapm32.exe         Intel 11-Apr-01 00:00  2.0.92.9         691,485  Swdist32.exe         Intel 11-Apr-01 00:30  2.0.92.9         655,325  Apasetup.exe         Alpha 01-Mar-01 22:20  2.0.1493.3216    293,648  Ccim32.dll           Alpha 11-Apr-01 00:30  2.0.92.9       1,925,461  Ccmcore.exe          Alpha 02-Mar-01 00:30  2.0.1493.3242  1,940,240  Clibase.dll          Alpha 11-Apr-01 00:30  2.0.1493.3242  4,803,510  Clicore.exe          Alpha 02-Mar-01 00:10  2.0.1493.3238    125,712  Clisvcl.exe          Alpha 02-Mar-01 00:30  2.0.1493.3242     13,584  Cliver.exe           Alpha 02-Mar-01 00:30                        67  Compverbase.ini      Alpha 02-Mar-01 00:30                        67  Compversmsapm32.ini  Alpha 02-Mar-01 00:30                        67  Compverswdist.ini    Alpha 01-Mar-01 22:20  2.0.1493.3216     66,832  Cqmgr32.dll          Alpha 01-Mar-01 13:00  2.0.1493.3125    578,832  Mslmclin.dll         Alpha 02-Mar-01 00:00  2.0.1493.3236     75,024  Odpsys32.exe         Alpha 02-Mar-01 00:00  2.0.1493.3236     83,728  Odpusr32.exe         Alpha 02-Mar-01 00:30  2.0.1493.3242    384,272  Smsapm32.exe         Alpha 11-Apr-01 00:00  2.0.92.9         744,974  Swdist32.exe         Alpha The ICP1 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:

  Date       Time   Version        Size       File name           Platform 13-Apr-01 00:30  2.0.92.9         394,289  Apasetup.exe         Intel 01-Mar-01 13:00  2.0.1493.3125    259,936  Bindclin.dll         Intel 01-Mar-01 22:20  2.0.1493.3216    181,584  Ccim32.dll           Intel 13-Apr-01 00:30  2.0.92.9       1,324,076  Ccmcore.exe          Intel 02-Mar-01 00:30  2.0.1493.3242  1,225,120  Clibase.dll          Intel 13-Apr-01 00:30  2.0.1493.3442  4,409,037  Clicore.exe          Intel 02-Mar-01 00:10  2.0.1493.3238     88,432  Clisvcl.exe          Intel 13-Apr-01 00:30  2.0.1493.3442      8,512  Cliver.exe           Intel 13-Apr-01 00:30                        67  Compverbase.ini      Intel 13-Apr-01 00:30                        67  Compversmsapm32.ini  Intel 13-Apr-01 00:30                        67  Compverswdist.ini    Intel 01-Mar-01 22:20  2.0.1493.3216     39,264  Cqmgr32.dll          Intel 01-Mar-01 13:00  2.0.1493.3125    338,272  Mslmclin.dll         Intel 01-Mar-01 13:00  2.0.1493.3125    269,664  Ndsclin.dll          Intel 02-Mar-01 00:00  2.0.1493.3236     54,128  Odpsys32.exe         Intel 02-Mar-01 00:00  2.0.1493.3236     60,272  Odpusr32.exe         Intel 25-Sep-01 23:14  2.0.1250.7       762,688  Preinst.exe          Intel 02-Mar-01 00:30  2.0.1493.3242    289,136  Smsapm32.exe         Intel 13-Apr-01 00:00  2.0.92.9         838,614  Swdist32.exe         Intel 13-Apr-01 00:30  2.0.92.9         654,804  Apasetup.exe         Alpha 01-Mar-01 22:20  2.0.1493.3216    293,648  Ccim32.dll           Alpha 13-Apr-01 00:30  2.0.92.9       1,925,231  Ccmcore.exe          Alpha 02-Mar-01 00:30  2.0.1493.3242  1,940,240  Clibase.dll          Alpha 13-Apr-01 00:30  2.0.1493.3442  5,836,309  Clicore.exe          Alpha 02-Mar-01 00:10  2.0.1493.3238    125,712  Clisvcl.exe          Alpha 13-Apr-01 00:30  2.0.1493.3442     13,584  Cliver.exe           Alpha 13-Apr-01 00:30                        67  Compverbase.ini      Alpha 13-Apr-01 00:30                        67  Compversmsapm32.ini  Alpha 13-Apr-01 00:30                        67  Compverswdist.ini    Alpha 01-Mar-01 22:20  2.0.1493.3216     66,832  Cqmgr32.dll          Alpha 01-Mar-01 13:00  2.0.1493.3125    578,832  Mslmclin.dll         Alpha 02-Mar-01 00:00  2.0.1493.3236     75,024  Odpsys32.exe         Alpha 02-Mar-01 00:00  2.0.1493.3236     83,728  Odpusr32.exe         Alpha 02-Mar-01 00:30  2.0.1493.3242    384,272  Smsapm32.exe         Alpha 13-Apr-01 00:00  2.0.92.9         892,490  Swdist32.exe         Alpha The ICP4 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:

  Date       Time   Version        Size       File name           Platform 15-Apr-01 00:30  2.0.92.9         394,283  Apasetup.exe        Intel 01-Mar-01 13:00  2.0.1493.3125    259,936  Bindclin.dll        Intel 01-Mar-01 22:20  2.0.1493.3216    181,584  Ccim32.dll          Intel 15-Apr-01 00:30  2.0.92.9       1,324,076  Ccmcore.exe         Intel 02-Mar-01 00:30  2.0.1493.3242  1,225,120  Clibase.dll         Intel 15-Apr-01 00:30  2.0.1493.3642  8,664,572  Clicore.exe         Intel 02-Mar-01 00:10  2.0.1493.3238     88,432  Clisvcl.exe         Intel 15-Apr-01 00:30  2.0.1493.3642      8,512  Cliver.exe          Intel 15-Apr-01 00:30                        67  Compverbase.ini     Intel 15-Apr-01 00:30                        67  Compversmsapm32.ini Intel 15-Apr-01 00:30                        67  Compverswdist.ini   Intel 01-Mar-01 22:20  2.0.1493.3216     39,264  Cqmgr32.dll         Intel 01-Mar-01 13:00  2.0.1493.3125    338,272  Mslmclin.dll        Intel 01-Mar-01 13:00  2.0.1493.3125    269,664  Ndsclin.dll         Intel 02-Mar-01 00:00  2.0.1493.3236     54,128  Odpsys32.exe        Intel 02-Mar-01 00:00  2.0.1493.3236     60,272  Odpusr32.exe        Intel 25-Sep-01 23:14  2.0.1250.7       762,688  Preinst.exe         Intel 02-Mar-01 00:30  2.0.1493.3242    289,136  Smsapm32.exe        Intel 15-Apr-01 00:00  2.0.92.9       1,659,025  Swdist32.exe        Intel 15-Apr-01 00:30  2.0.92.9         654,800  Apasetup.exe        Alpha 01-Mar-01 22:20  2.0.1493.3216    293,648  Ccim32.dll          Alpha 15-Apr-01 00:30  2.0.92.9       1,925,230  Ccmcore.exe         Alpha 02-Mar-01 00:30  2.0.1493.3242  1,940,240  Clibase.dll         Alpha 15-Apr-01 00:30  2.0.1493.3642 11,734,473  Clicore.exe         Alpha 02-Mar-01 00:10  2.0.1493.3238    125,712  Clisvcl.exe         Alpha 15-Apr-01 00:30  2.0.1493.3642     13,584  Cliver.exe          Alpha 15-Apr-01 00:30                        67  Compverbase.ini     Alpha 15-Apr-01 00:30                        67  Compversmsapm32.ini Alpha 15-Apr-01 00:30                        67  Compverswdist.ini   Alpha 01-Mar-01 22:20  2.0.1493.3216     66,832  Cqmgr32.dll         Alpha 01-Mar-01 13:00  2.0.1493.3125    578,832  Mslmclin.dll        Alpha 02-Mar-01 00:00  2.0.1493.3236     75,024  Odpsys32.exe        Alpha 02-Mar-01 00:00  2.0.1493.3236     83,728  Odpusr32.exe        Alpha 02-Mar-01 00:30  2.0.1493.3242    384,272  Smsapm32.exe        Alpha 15-Apr-01 00:00  2.0.92.9       1,714,529  Swdist32.exe        Alpha The ICP5 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:

  Date       Time   Version        Size       File name           Platform 15-Apr-01 00:30  2.0.92.9         394,283  Apasetup.exe         Intel 01-Mar-01 13:00  2.0.1493.3125    259,936  Bindclin.dll         Intel 01-Mar-01 22:20  2.0.1493.3216    181,584  Ccim32.dll           Intel 15-Apr-01 00:30  2.0.92.9       1,324,076  Ccmcore.exe          Intel 02-Mar-01 00:30  2.0.1493.3242  1,225,120  Clibase.dll          Intel 15-Apr-01 00:30  2.0.1493.3642  8,664,572  Clicore.exe          Intel 02-Mar-01 00:10  2.0.1493.3238     88,432  Clisvcl.exe          Intel 15-Apr-01 00:30  2.0.1493.3642      8,512  Cliver.exe           Intel 15-Apr-01 00:30                        67  Compverbase.ini      Intel 15-Apr-01 00:30                        67  Compversmsapm32.ini  Intel 15-Apr-01 00:30                        67  Compverswdist.ini    Intel 01-Mar-01 22:20  2.0.1493.3216     39,264  Cqmgr32.dll          Intel 01-Mar-01 13:00  2.0.1493.3125    338,272  Mslmclin.dll         Intel 01-Mar-01 13:00  2.0.1493.3125    269,664  Ndsclin.dll          Intel 02-Mar-01 00:00  2.0.1493.3236     54,128  Odpsys32.exe         Intel 02-Mar-01 00:00  2.0.1493.3236     60,272  Odpusr32.exe         Intel 25-Sep-01 23:14  2.0.1250.7       762,688  Preinst.exe          Intel 02-Mar-01 00:30  2.0.1493.3242    289,136  Smsapm32.exe         Intel 15-Apr-01 00:00  2.0.92.9       1,659,025  Swdist32.exe         Intel 15-Apr-01 00:30  2.0.92.9         654,800  Apasetup.exe         Alpha 01-Mar-01 22:20  2.0.1493.3216    293,648  Ccim32.dll           Alpha 15-Apr-01 00:30  2.0.92.9       1,925,230  Ccmcore.exe          Alpha 02-Mar-01 00:30  2.0.1493.3242  1,940,240  Clibase.dll          Alpha 15-Apr-01 00:30  2.0.1493.3642 11,734,473  Clicore.exe          Alpha 02-Mar-01 00:10  2.0.1493.3238    125,712  Clisvcl.exe          Alpha 15-Apr-01 00:30  2.0.1493.3642     13,584  Cliver.exe           Alpha 15-Apr-01 00:30                        67  Compverbase.ini      Alpha 15-Apr-01 00:30                        67  Compversmsapm32.ini  Alpha 15-Apr-01 00:30                        67  Compverswdist.ini    Alpha 01-Mar-01 22:20  2.0.1493.3216     66,832  Cqmgr32.dll          Alpha 01-Mar-01 13:00  2.0.1493.3125    578,832  Mslmclin.dll         Alpha 02-Mar-01 00:00  2.0.1493.3236     75,024  Odpsys32.exe         Alpha 02-Mar-01 00:00  2.0.1493.3236     83,728  Odpusr32.exe         Alpha 02-Mar-01 00:30  2.0.1493.3242    384,272  Smsapm32.exe         Alpha 15-Apr-01 00:00  2.0.92.9       1,714,529  Swdist32.exe         Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.



MORE INFORMATION
The SMS Administrators online manual describes the scenarios under which software will be removed when the advertisement is considered to be revoked on a 32-bit client. The scenarios are:
 * 1) The client is not longer a member of the collection that is specified in the advertisement.
 * 2) The advertisement is deleted.
 * 3) The advertisement expires.

Without the application of the hotfix that is described in this article, software uninstall with the &quot;Remove software when it is no longer advertised&quot; option only occurs consistently when the advertisement has expired and the advertisement target is a computer-based collection. If the advertisement target is removed from the collection, or the advertisement is deleted, software uninstall and the associated status messages will not occur as you expect. If the collection to which the advertisement is targeted is made up of User or User Group resources, software uninstall and associated uninstall status messages do not occur.

Application of the hotfix that is described in this article provides software uninstall under the three previously described scenarios, whether the advertisement is targeted at a Systems, User, or User Group-based collection. Advertisement status messages for software uninstall are also correctly generated.

For more descriptions of the &quot;Remove software when it is no longer advertised&quot; feature, view the SMS Administrator online help under &quot;Distributing software to clients&quot;, &quot;Using Programs in Packages&quot;, &quot;Create a Program&quot; and then click the Advanced Tab link.

How to Install the Hotfix
Apply this fix on all of the sites in the SMS hierarchy. To install the fix, use one of the following methods.

How to Use the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
 * 1) Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha subfolders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q316021.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
 * 2) Log on to your site server by using an account with administrator rights.
 * 3) On the site server, quit the SMS Administrator console.
 * 4) Run the Q316021.exe file and follow the instructions in the wizard. The Systems Management Server services are stopped and restarted as part of the installation process.

How to Manually Install the Hotfix

 * 1) Copy the update program file (Q316021.exe) and platform folders to a new folder. The folder structure must be such that the program file is located one folder &quot;above&quot; the platform folders.
 * 2) Quit the SMS Administrator console and stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it.
 * 3) Replace the Clicore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\  folder with the version that is located in the hotfix   folder.
 * 4) Replace the Compver.ini that is located in the SMS\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file that is located in the hotfix   folder. The file must maintain its original name of Compver.ini.
 * 5) Replace the Ccmcore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\  folder with the version that is located in the hotfix   folder.
 * 6) Replace the Apasetup.exe file that is located in the SMS\Inboxes\Clicomp.src\smsapm32\  folder with the version that is located in the hotfix   folder.
 * 7) Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file that is located in the   folder. The file must maintain its original name of Compver.ini.
 * 8) Replace the Swdist32.exe file that is located in the SMS\Inboxes\Clicomp.src\SWDist\  folder with the version that is located in the hotfix   folder.
 * 9) Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file that is located in the hotfix   folder. The file must maintain its original name of Compver.ini.
 * 10) Replace the Bindclin.dll file that is located in the SMS\Bin\  folder with the version that is located in the hotfix   folder.
 * 11) Replace the Ccim32.dll file that is located in the SMS\Bin\  folder with the version that is located in the hotfix   folder.
 * 12) Replace the Clisvcl.exe file that is located in the SMS\Bin\  folder with the version that is located in the hotfix   folder.
 * 13) Replace the Mslmclin.dll file that is located in the SMS\Bin\  folder with the version that is located in the hotfix   folder.
 * 14) Replace the Ndsclin.dll file that is located in the SMS\Bin\  folder with the version that is located in the hotfix   folder.
 * 15) Replace the Odpsys32.exe file that is located in the SMS\Bin\  folder with the version that is located in the hotfix   folder.
 * 16) Replace the Odpusr32.exe file that is located in the SMS\Bin\  folder with the version that is located in the hotfix   folder.
 * 17) Replace the SMSAPM32.EXE file that is located in the SMS\Bin\  folder with the version that is located in the hotfix   folder.
 * 18) Restart the SMS site services.

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbsms200presp5fix kbsoftwaredist kbbug kbenv kberrmsg kbfix kbsetup KB316021

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