Microsoft KB Archive/830011

= Cannot use an assistive reader program to run System Monitor in Windows 2000 =

Article ID: 830011

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
You may not be able to use an assistive reader program (also known as a screen reader) to run the System Monitor component of the Performance tool in Microsoft Windows 2000. The assistive reader program does not recognize the System Monitor toolbar, and when System Monitor is in Report view, there is no indication about the pane that has focus when you press TAB to move between the panes in System Monitor.

Note You may also experience similar problems when you try to use an assistive reader program in the Performance Logs and Alerts component of the Performance tool.



CAUSE
This problem occurs because the System Monitor (Sysmon) ActiveX control does not work correctly with assistive reader programs. For example, the JAWS screen reader program does not recognize the System Monitor tool bar. The System Monitor ActiveX control is not completely compliant with the level of accessibility that is described in the Section 508 standard.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Microsoft Windows 2000 Service Pack 3 (SP3) or later installed to apply this hotfix.

For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Restart requirement
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart the computer immediately after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name 06-Nov-2003 22:29  5.0.2195.6870  5,847,552  Sp3res.dll 13-Nov-2003 17:37  5.0.2195.6874    173,840  Sysmon.ocx



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the Section 508 standard, visit the following Web site:

http://www.section508.gov/index.cfm?FuseAction=Content&ID=11

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB830011

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