Microsoft KB Archive/888406

= The &quot;Back&quot; button is unavailable after you click a hyperlink in a Word document that you open in Internet Explorer 6.0 on a Windows XP-based computer =

Article ID: 888406

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Professional for Itanium-based systems

 Microsoft Windows XP Professional for Itanium-based systems</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
After you click a hyperlink in a Microsoft Word document to go to another location in that document, the Back button on the Microsoft Internet Explorer toolbar may be unavailable and may appear dimmed. You cannot click Back to return to the original location in the Word document. <div class="cause_section">

CAUSE
This issue may occur when you open the Word document in Internet Explorer by specifying the URL to that document in the Internet Explorer Address box. For example, this issue may occur when you type the following:

file:// / /

<div class="resolution_section">

Internet Explorer 6.0 service pack information
To resolve this problem, obtain the latest service pack for Internet Explorer 6.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548 How to obtain the latest service pack for Internet Explorer 6

Internet Explorer 6.0 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version            Size    File name --  26-Oct-2004  03:11  6.0.2800.1605   1,017,856  Browseui.dll 21-Sep-2004 04:21  6.0.2800.1473      38,912  Iecustom.dll 26-Oct-2004 02:48  6.0.2800.1605   1,337,344  Shdocvw.dll 21-Sep-2004 04:21  6.0.2800.1473      38,912  Iecustom.dll

Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 64-bit versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  26-Oct-2004  21:05  6.0.2800.1605   2,869,760  Browseui.dll     IA-64 26-Oct-2004 21:05  6.0.2800.1605   3,669,504  Shdocvw.dll      IA-64 26-Oct-2004 21:15  6.0.2800.1605   1,055,232  Wbrowseui.dll    x86 26-Oct-2004 21:15  6.0.2800.1605   1,387,520  Wshdocvw.dll     x86

Windows XP, 32-bit versions
<pre class="fixed_text">    Date         Time   Version            Size    File name --  27-Oct-2004  20:05  6.0.2800.1605   1,055,232  Browseui.dll 27-Oct-2004 20:05  6.0.2800.1605   1,387,520  Shdocvw.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbie600fix kbwinxpsp2fix kbfix kbbug KB888406

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