Microsoft KB Archive/832261

= Time synchronization does not occur on an NTP provider on a Windows Server 2003-based computer =

Article ID: 832261

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
On a time server that is running Microsoft Windows Server 2003, time synchronization does not occur on a Network Time Protocol (NTP) provider. When this problem occurs, you do not receive an error message.



CAUSE
This problem occurs when the event log is full. The NTP providers that are installed by the Windows Time service treat this as a fatal error. The NTP providers then stop responding.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version       Size     File name 06-Feb-2004 23:58  5.2.3790.126  221,696  W32time.dll

Windows Server 2003, 64-Bit Enterprise Edition
  Date         Time   Version       Size     File name    Platform 06-Feb-2004 23:59  5.2.3790.126  554,496  W32time.dll     IA-64 06-Feb-2004 23:58  5.2.3790.126  221,696  Ww32time.dll      x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Timesynch win2k3 win2003

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB832261

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