Microsoft KB Archive/162604

= Changing Sound Event Causes H/PC to Stop Responding =

Article ID: 162604

Article Last Modified on 2/11/2004

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APPLIES TO


 * Microsoft Windows CE 1.0

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This article was previously published under Q162604



SYMPTOMS
You may experience one of the following symptoms when you attempt to associate a sound with an event on your Handheld PC (H/PC):  You receive the following error message:

The sound file can not be found. Do you want to use it anyway?

Whether you tap Yes or No, your H/PC stops responding. When you tap a sound in the Event Sound box, your H/PC stops responding.



CAUSE
This problem occurs when the sound file has a very long file name or path.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Press the Reset button on your H/PC, and then press ON.

NOTE: Any unsaved information will be lost.
 * 1) Tap the Start button, tap Settings, double-tap Volume & Sounds, and then tap the Sound tab.
 * 2) Tap the Scheme box, and then tap the Windows CE Default scheme.
 * 3) If you are prompted to save the previous scheme, tap No.
 * 4) Locate the sound file using My Handheld PC, and then rename the file using a shorter file name.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: hand held hang lock

Keywords: kberrmsg kbsound KB162604

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