Microsoft KB Archive/886589

= The Backup command does not appear on the File menu after you install the Outlook Personal Folders Backup tool in Outlook =

Article ID: 886589

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you install the Microsoft Outlook Personal Folders Backup tool on a computer that is running Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, or Microsoft Outlook 2002, the Setup program appears to complete successfully. However, the Backup command does not appear on the File menu in Microsoft Outlook. Additionally, if you click Options on the Tools menu, click Advanced Options, and then click COM Add-Ins, the Outlook Personal Folders Backup tool does not appear in the Add-Ins available list.



CAUSE
This issue may occur if the Outbak.dll file is not registered.



RESOLUTION
To resolve this issue, register the Outbak.dll file. To do this, follow these steps:  Register the Outbak.dll file. To do this:  Click Start, and then click Run. In the Open box, type one of the following lines, depending on the version of Outlook that you are running, and then click OK:   regsvr32 &quot; :\program files\microsoft office\office10\addins\outbak.dll&quot;   regsvr32 &quot; :\program files\microsoft office\office11\addins\outbak.dll&quot;   regsvr32 &quot; :\program files\microsoft office\office12\addins\outbak.dll&quot; </li></ul> </li> Click OK when you receive the message that the operation completed successfully.</li></ol> </li> Verify that the Outlook Personal Folders Backup tool is added to Outlook. To do this: <ol style="list-style-type: lower-alpha;"> On the Tools menu, click Options.</li> Click the Other tab, and then click Advanced Options.</li> In the Advanced Options dialog box, click COM Add-Ins.</li> Verify that Outlook Backup Addin appears in the Add-Ins available list, and that the check box that is next to Outlook Backup Addin is selected.</li></ol> </li></ol>

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MORE INFORMATION
For more information about the Microsoft Outlook Personal Folders Backup tool, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8b081f3a-b7d0-4b16-b8af-5a6322f4fd01&displaylang=en

Additional query words: OL2003 OL2002 OL2007

Keywords: kbaddin kbtshoot kbprb KB886589

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