Microsoft KB Archive/93178

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Cannot Print Wider Than 8.5 Inches on Panasonic KX-P1624

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ID: Q93178

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11
 * Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c
 * Microsoft Excel for Windows, versions 3.0, 4.0
 * Microsoft PowerPoint for Windows, version 3.0

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SYMPTOMS
The Panasonic KX-P1624 printer may truncate printing at 8.5 inches when you print to paper sizes wider than 8.5 inches, such as Ledger (11 X 17) or U.S. Fanfold, using the PANASON24.DRV or the EPSON24.DRV printer drivers with Microsoft Windows.

CAUSE
This happens because, by default, the Panasonic KX-P1624 is set to 8.5-inch wide paper.

WORKAROUND
To override this default, change the settings on the front panel of the printer as follows:


 * 1) Turn the printer on while holding down the Function button.
 * 2) Press the Row button repeatedly until the first and second row indicator lights are blinking and the third indicator light is off.
 * 3) Press the Column button repeatedly until only the first column indicator light is lit.
 * 4) Press the Set button. The first column indicator light should now be blinking.
 * 5) Press the Function button again to return to normal printing mode.

MORE INFORMATION
When you print an 8.5-inch page from a Windows-based application or an application that uses a printer driver, you can leave the printer in the above configuration because the application handles the margins. However, if you print directly from the MS-DOS command prompt or from a text-based program that does not use a printer driver, you must change the printer back to the default settings to avoid printing off the right edge of the paper.