Microsoft KB Archive/307234

= FP2000: FrontPage Quits with Error Message the First time That You Start FrontPage =

Article ID: 307234

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft FrontPage 2000 Standard Edition, when used with:
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q307234



SYMPTOMS
When you start FrontPage 2000 for the first time after you install it on a Windows 2000-based computer, you receive the following error message:

Frontpg.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.

When you search the Event Viewer, you find the following application event error:

Wmiadap was unable to load the Winspool.drv performance library due to an unknown problem within the library: 0x0



CAUSE
This issue can occur when the user account becomes corrupted.



RESOLUTION
To resolve this issue, create a new user account with the same local group membership as the existing one. To do this, follow these steps.

NOTE: To create a new user account and modify group membership, you must be logged on as an administrator to the local computer.

Create a New User Account
To create a new user account, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Administrative Tools, and then double-click Computer Management.
 * 3) Click the plus sign (+) next to the Local Users and Groups branch to expand it, and then click Users.
 * 4) On the Action menu, click New User.
 * 5) Create the new user account with the appropriate user name and password.
 * 6) Click Create, and then click Close.
 * 7) Leave the Computer Management dialog box open, and then proceed to the next step.

Add the User to a Local Group
To add the user to a local group, follow these steps:
 * 1) In the Computer Management dialog box, right-click the newly created user, and then click Properties on the shortcut menu.
 * 2) Click the Member Of tab, and then click Add.
 * 3) In the Select Group dialog box, click the group that you want to add the new user to.
 * 4) Click Add, and then click OK.
 * 5) Close the Computer Management snap-in, and then log off.
 * 6) Log on as the user that you just created.
 * 7) Test the new account to ensure that you can start FrontPage and access all necessary resources.

