Microsoft KB Archive/934766

= Error message in Event Viewer after the Zune software installation fails: &quot;Zune - MSXML 6.0 must be present in order to install the Zune software&quot; =

Article ID: 934766

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune software

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SYMPTOMS
When you try to install the Zune software, you experience the following symptoms:  The installation process stops at 95-percent complete, the installation program closes, and then you receive the following error message:

An error occurred while installing the Zune software. Close all open applications, restart your computer, and try again.

 You receive the same error message again if you restart the computer and again try to install the software. You receive the following error message in Event Viewer:

Zune - MSXML 6.0 must be present in order to install the Zune software.





CAUSE
This problem occurs if the Zune software installation process cannot install the MSXML 6.0 package. The MSXML 6.0 package is required for the Zune software to function correctly.



THINGS TO TRY
 Install the Microsoft Core XML Services (MSXML) 6.0 package. You can obtain the package in the following two ways:  Visit the following Web site to download the package:

http://www.microsoft.com/downloads/details.aspx?familyid=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en

 Install the package directly from the Zune software installation CD. The package is located in following location:



</li></ul> </li> Again try to install the Zune software.</li></ol>

Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB934766

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