Microsoft KB Archive/936337

= Error message when you run the Test-ExchangeSearch cmdlet across domains in an Exchange 2007 environment: &quot;The operation could not be performed because of a service&quot; =

Article ID: 936337

Article Last Modified on 11/6/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Standard Edition
 * Microsoft Exchange Server 2007 Enterprise Edition

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SYMPTOMS
When you run the Test-ExchangeSearch cmdlet in the Exchange Management Shell in a Microsoft Exchange Server 2007 environment, the command fails if it runs against a remote server that is located in a different domain. For example, this problem occurs if you run the Test-ExchangeSearch cmdlet in domain A, and the name of the target server is ExServerB in Domain B of the same forest. This is demonstrated in the following command. Test-ExchangeSearch -server ExServerB.domainB

ExServerB.domainB is the FQDN of ExServerB. Additionally, you receive the following error message:

The operation could not be performed because of a service diagnostic exception: Cannot open Service Control Manager on computer 'ExServerB'. This operation might require other privileges.



CAUSE
This problem occurs because the Test-ExchangeSearch cmdlet uses the unqualified short name of the server to query the content indexing server.



RESOLUTION
To resolve this problem, download and install Update Rollup 3 for Exchange 2007.

For more information about Update Rollup 3 for Exchange 2007, click the following article number to view the article in the Microsoft Knowledge Base:

935999 Description of Update Rollup 3 for Exchange 2007



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the Exchange Management Shell and about cmdlets, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb124413.aspx

For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe atdownload kbexpertiseinter KB936337

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