Microsoft KB Archive/267987

= XADM: Directory Service Stops and Cannot Restart, with Event IDs 32, 1171, and 1002 =

Article ID: 267987

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q267987



SYMPTOMS
When you are running Exchange Server 5.0, the directory service may stop responding, with the following events recorded in the application log of Event Viewer:

Event ID: 32

Source: EDB

MSExchangeDS 145

Unable to create the log. Error -1032.

Event ID: 1171

Source: MSExchangeDS

Description: Exception E0010004 has occurred with parameters -510 and Zero. Internal ID of 2080112.

When you check the size of the Directory database (Dir.edb), you may find that the size of the file is greatly reduced.

When you attempt to restart the directory service by restarting the Exchange Server computer, the directory service may not start and the following event appears in the application log of Event Viewer:

Event ID: 1002

Source: MSExchangeDS

Description: The microsoft exchange server database (EDB) could not be initialized and returned error -1022. The directory cannot continue.



CAUSE
This behavior can occur when the Dir.edb file structure is damaged.



RESOLUTION
To resolve this issue, restore the Dir.edb file from a tape backup.

If you do not have a valid backup copy of the Dir.edb file, you can restore the file through full disaster recovery of Exchange Server.



MORE INFORMATION
For additional information on restoring the Dir.edb, click the article numbers below to view the articles in the Microsoft Knowledge Base:

183266 XADM: How To Restore Offline Backup of Dir Svc and Info Store

184186 XADM: Recovering Exchange from a Corrupted Directory

For more complete information about full disaster recovery of Exchange Server, see the &quot;Disaster and Recovery Planning&quot; white paper at:

http://www.microsoft.com/exchange/DeployAdmin/DeployAdmin.htm

Keywords: kbfix kbprb KB267987

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