Microsoft KB Archive/943589

= Error message when you try to upgrade 2007 Office programs, Expression Web or Windows SharePoint Services 3.0 to the Service Pack 1 level if the Windows system drive has insufficient free disk space: &quot;The installation of this package failed&quot; =

Article ID: 943589

Article Last Modified on 12/11/2007

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APPLIES TO


 * 2007 Microsoft Office Suite Service Pack 1
 * Microsoft Office Project 2007 Service Pack 1
 * Microsoft Office Visio 2007 Service Pack 1
 * Microsoft Windows SharePoint Services 3.0 Service Pack 1
 * Calendar Printing Assistant for Microsoft Office Outlook 2007 Service Pack 1
 * Microsoft Office Proofing Tools 2007 Service Pack 1
 * Microsoft Office Visio Viewer 2007 Service Pack 1
 * Microsoft Office PowerPoint Viewer 2007 Service Pack 1
 * Microsoft Office 2003 Web Components for the 2007 Microsoft Office system Service Pack 1
 * Microsoft Expression Web Service Pack 1
 * Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats
 * Microsoft Office Language Pack 2007
 * Microsoft Office SharePoint Designer 2007

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SYMPTOMS
You try to upgrade 2007 Office programs, Expression Web or Windows SharePoint Services 3.0 to the Service Pack 1 level on a computer that has insufficient free disk space on the Windows system drive. In this scenario, the upgrade fails, and you receive the following error message:

The installation of this package failed.

For example, this problem occurs when you install the 2007 Microsoft Office suites SP1 on the Windows system drive, and the Windows System drive has less than 500 megabytes (MB) of free disk space.

Additionally, when you enable verbose logging to start the installation, one of the following error messages is logged in the Mainwwsp1.log file when the installation fails:

Error message 1

MSI (s) (A4:7C) [16:03:49:366]: Unable to create a temp copy of patch 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWP396.tmp\MAINWWsp1.msp'.

There is not enough space on the disk.

MSI (s) (A4:A0) [16:13:02:501]: Note: 1: 1708

MSI (s) (A4:A0) [16:13:02:501]: Note: 1: 2729

MSI (s) (A4:A0) [16:13:02:531]: Note: 1: 2729

MSI (s) (A4:A0) [16:13:02:531]: Product: Microsoft Office Enterprise 2007 -- Installation failed.

MSI (s) (A4:A0) [16:13:02:611]: MainEngineThread is returning 1635

This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

Error message 2

Property(S): OutOfDiskSpace = 1

Property(S): OutOfNoRbDiskSpace = 1

Property(S): PrimaryVolumeSpaceAvailable = 0

Property(S): PrimaryVolumeSpaceRequired = 0

Property(S): PrimaryVolumeSpaceRemaining = 0

Property(S): HxDs_Tmp_3643236F_FC70_11D3_A536_0090278A1BB8 = C:\Users\ \AppData\Local\Temp\Hx2ECE.tmp

Property(S): HxDs_Tmp_Hash_3643236F_FC70_11D3_A536_0090278A1BB8 = 16C8F8332C59CBB6BDCC702A1F4D2472907E5C3A18

Property(S): SQM_MID = C4CA1343506F4146BED8CB971049A42D

Property(S): OFFDIAG_ID1 = a121e88a-19e5-4320-bd11-14a8de344fc0

MSI (s) (0C:E0) [14:05:50:505]: Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\ \AppData\Local\Temp\MAINWWsp1.LOG.

MSI (s) (0C:E0) [14:05:50:505]: Windows Installer installed an update. Product Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6213.1000. Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1 (SP1). Installation success or error status: 1603.

MSI (s) (0C:E0) [14:05:50:505]: Note: 1: 1729

MSI (s) (0C:E0) [14:05:50:505]: Product: Microsoft Office Enterprise 2007 -- Configuration failed.

Notes  To enable verbose logging, start the installation at a command prompt by using the /log switch.

For example, run the following command at a command prompt:

.exe /log:%temp%\Office2007SP1SetupLog.txt

 The Mainwwsp1.log file is in the same folder as the log file that you specify. In the example in the previous note, the Mainwwsp1.log file is in the %temp% folder.



CAUSE
When you upgrade 2007 Office programs, Expression Web, or Windows SharePoint Services 3.0 to the Service Pack 1 level, the package extracts the files to the %SystemDrive%\Temp folder. For the 2007 Microsoft Office suites SP1 package, the extracted files use about 264 MB of disk space. Additionally, Windows Installer caches two copies of the extracted files on the Windows system drive during the installation. Therefore, if you download the package to the Windows system drive, the Windows system drive requires more free space to run the package.

Note The size of the 2007 Microsoft Office suites SP1 package is 217 of MB.

Microsoft Self-Extractor packages only verify that the Windows system drive has sufficient free disk space for the extracted files. Microsoft Self-Extractor packages do not verify the other disk space requirements for the installation.



RESOLUTION
To resolve this problem, make sure that you have sufficient free disk space on the Windows system drive before you run the 2007 Microsoft Office suites SP1 package. The actual amount of free disk space depends on the size of update that the package installs. Typically, the free disk space that is required to run a Microsoft Self-Extractor package is five or six times the size of the package.

We recommend that you move the package to another drive. Then, run the package to start the installation.

To install the 2007 Microsoft Office suites SP1, the Windows system drive must have at least 1.1 gigabytes (GB) of free disk space on a Windows XP SP2-based computer. On a Windows Vista-based computer, the Windows system drive must have at least 1.75 GB of free disk space. For the best performance when you install the 2007 Microsoft Office suites SP1, we recommend that the Windows system drive have at least 3 GB of free disk space.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

