Microsoft KB Archive/238419

= XADM: Information Store Stops Responding When Delivering an NDR =

Article ID: 238419

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q238419





SYMPTOMS
In certain circumstances, the information store may stop responding when receiving a non-delivery report (NDR) from a foreign SMTP system.



CAUSE
The NDR that is received by Exchange Server has information in the PR_SUPPLEMENTARY_INFORMATION MAPI property that is too long.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The following files are available for download from the Microsoft Download Center:

x86: Download Q248838engi.exe now

Alpha: Download Q248838enga.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Additional query words: crash AV GPF

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB238419

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