Microsoft KB Archive/220537

= WD2000: Previous Record, Next Record Buttons Fail to Change Data Displayed =

Article ID: 220537

Article Last Modified on 4/21/2003

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220537



SYMPTOMS
When you click the First Record, Previous Record, Next Record, or Last Record button on the Mail Merge toolbar, the record number changes, but the information displayed using the View Merged Data button does not change.



CAUSE
A record has been found using the Find Record button on the Mail Merge toolbar.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, use the Find Record button on the Mail Merge toolbar to search for a non-existent record. After the search fails, the functionality of the First Record, Previous Record, Next Record, and Last Record buttons is restored.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.



MORE INFORMATION
When you are in a mail merge main document and use the Find Record button on the Mail Merge toolbar to search for a particular record, information for the last found record is displayed when the View Merged Data button is active. The First Record, Previous Record, Next Record, and Last Record buttons have no effect on the displayed information until an unsuccessful search is run using the Find Record button.

Keywords: kbbug kbnofix kbmerge KB220537

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