Microsoft KB Archive/835609

= You receive an error message when you try to use the Add Printer Wizard to add a printer to a virtual server that is part of a Windows Server 2003 cluster =

Article ID: 835609

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you try to use the Add Printer Wizard to add a printer to a virtual server that is part of a Microsoft Windows Server 2003 cluster, you may receive an error message that is similar to the following after the Add Printer Wizard is completed:

Unable to install Printer. The Print Processor does not exist.

When you install a Xerox driver to the Virtual Node, you may also receive the following error message:

Print driver was not installed - Access is denied

The driver is not installed.



CAUSE
This problem may occur if you try to install a third-party printer driver that includes a print processor.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 64-bit editions
  Date         Time   Version       Size     File name     Platform -  17-Jun-2004  15:53  5.2.3790.183  860,160  Localspl.dll  IA-64 17-Jun-2004 15:53  5.2.3790.171  236,544  Ntprint.dll   IA-64 17-Jun-2004 15:53  5.2.3790.161  233,472  Spoolss.dll   IA-64 17-Jun-2004 15:57  5.2.3790.171   88,576  Wntprint.dll  x86

Windows Server 2003 32-bit editions
  Date         Time   Version       Size     File name ---  17-Jun-2004  15:57  5.2.3790.183  312,320  Localspl.dll 17-Jun-2004 15:57  5.2.3790.171   88,576  Ntprint.dll 17-Jun-2004 15:57  5.2.3790.161   80,896  Spoolss.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Print processors are user-mode dynamic-link libraries that are responsible for converting the spooled data of a print job to a format that can be sent to a print monitor. Print processors are also responsible for handling program requests to pause, to resume, and to cancel print jobs.

Note It has been confirmed that the same error message that is mentioned in the Symptoms section may occur even after you install this hotfix. This problem occurs when you use some third-party printer drivers. To work around this problem if you use the Hewlett-Packard (HP) LaserJet 4300 printer with Windows Server 2003, HP technical support recommends that you install the HP LaserJet 4100 driver instead of the LaserJet 4300 driver.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

