Microsoft KB Archive/163120

= XCLN: Error Messsage: Could Not Schedule Fax for Transmission =

Article ID: 163120

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5

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This article was previously published under Q163120



Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972Computer viruses: description, prevention, and recovery



SYMPTOMS
When attempting to send a fax from Microsoft Exchange Client in a profile that contains both the Exchange Server Service AND the Windows 95 fax service, you may receive the following error messages during the rendering of the fax:

Could not schedule fax for transmission.

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File system error.



CAUSE
Norton Antivirus is enabled on the Windows 95 computer, preventing the fax from being properly rendered in the Windows/Spool directory.

Also files in the Windows/Spool/Fax directory can prevent the fax from being properly rendered.



RESOLUTION
To resolve this issue, try any of the following:
 * Remove or disable Norton Antivirus.
 * Create two Microsoft Exchange profiles: one with Exchange Server service (only) and one with only Fax service.
 * Remove any files that are in the Windows/Spool/Fax directory.
 * This may also happen when a blank fax is attempted to be sent without a subject or cover page. This can be avoided by adding a Subject line or a coverpage to a blank fax.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB163120

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