Microsoft KB Archive/834548

= The e-mail address does not resolve to the contact record when you send an e-mail message from an existing Microsoft CRM contact =

Article ID: 834548

Article Last Modified on 9/8/2006

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APPLIES TO


 * Microsoft Business Solutions CRM 1.0
 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft Business Solutions CRM 1.0

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SYMPTOMS
When you send an e-mail message from an existing Microsoft Business Solutions CRM contact, the e-mail address does not resolve to the contact record. When you view the e-mail message in Microsoft CRM, you receive the following error message:

The sender's email address could not be resolved to a record in the system.

At least one recipient could not be resolved to a record in the system.



CAUSE
This problem occurs when the e-mail header contains both a display name and an e-mail address. When an e-mail message is sent from an existing Microsoft CRM contact to a Microsoft CRM user, and the e-mail header contains both a display name and an e-mail address, the e-mail address does not resolve to the contact record in Microsoft CRM. For example, an e-mail header that contains the following display name and e-mail address does not resolve:

Example User 

If the e-mail header only contains the e-mail address, the e-mail address resolves to the existing contact record. For example, an e-mail header that contains the following e-mail address resolves correctly:





RESOLUTION
Microsoft CRM has a hotfix for this problem. The hotfix is part of a cumulative package. For additional information about this cumulative package, click the following article number to view the article in the Microsoft Knowledge Base:

834572 Microsoft Business Solutions CRM hotfix rollup for the problems that are described in articles 831181, 831189, and 834548

Additional query words:

Keywords: kbbug kbqfe kbprb kbmbsmigrate kbhotfixserver kbmbsemail KB834548

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