Microsoft KB Archive/302978

= MSN Explorer Dials But Does Not Connect =

PSS ID Number: 302978

Article Last Modified on 5/14/2003

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The information in this article applies to:


 * MSN version 7.0

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This article was previously published under Q302978



SYMPTOMS
When signing in to MSN Explorer with an MSN Internet Access account, the access number is dialed, and MSN Explorer returns a message stating &quot;Authenticating&quot;. MSN Explorer disconnects, and then the next access number is dialed. This process continues until all access numbers have been dialed.



CAUSE
The dial-up credentials for the account have been written incorrectly.



RESOLUTION
The dialing credentials for the account must be cleared and rewritten.

To clear and rewrite dialing credentials
 * 1) Start MSN Explorer.
 * 2) When the sign-in screen appears, press the Ctrl+Shift+F12.

The Manage dialing credentials window appears.
 * 1) Select Clear all dialing credentials, and then click OK.
 * 2) In the upper-right corner of the sign-in screen, click Connection Settings.
 * 3) Click Change how you connect to the Internet, and then click Continue.
 * 4) Select MSN Dial-up Internet Access, and then click Continue.
 * 5) Select the appropriate dialing options, and then click Continue.

MSN Explorer will now dial a 1-800 number. After you are connected, a window appears stating &quot;Please select the account you want to upgrade to use MSN Internet Access&quot;. In the center of the screen is a section labeled This is the e-mail account you will be upgrading. Your primary MSN Internet Access account should be listed here.
 * 1) Type your password in the box, and then click Continue.
 * 2) Type your area code and telephone number in the boxes, and then click Continue.
 * 3) Select the Area Code or Dial 1 box for each number (depending on the requirements of your local phone service), and then click Continue.

MSN Explorer will now dial the first local access number chosen and sign you in.

Additional query words: kbimu msn explorer

Keywords: kbprb KB302978

Technology: kbMSN700 kbMSNSearch

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