Microsoft KB Archive/928426

= Internet Explorer 7 may exit immediately when it includes an add-on and you start it in Windows XP or in Windows Server 2003 =

Article ID: 928426

Article Last Modified on 1/4/2007

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APPLIES TO


 * Windows Internet Explorer 7 for Windows Server 2003 IA64
 * Windows Internet Explorer 7 for Windows Server 2003
 * Windows Internet Explorer 7 for Windows XP

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SYMPTOMS
When Windows Internet Explorer 7 includes an add-on, Internet Explorer may exit immediately.



CAUSE
This problem may occur if an add-on conflicts with Internet Explorer.



RESOLUTION
To resolve this issue, start Internet Explorer with add-ons disabled. To do this, click Start, click Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

If you start Internet Explorer with add-ons disabled, you may find that this resolves the issue. Then, you can locate and disable the add-on that conflicts with Internet Explorer. To do this, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, point to Manage Add-ons, and then click Enable or Disable Add-ons.
 * 3) In the Manage Add-ons dialog box, click an add-on.
 * 4) Under Settings, click Enable, and then click OK.
 * 5) Restart Internet Explorer.

If the problem occurs, the add-on that you recently enabled conflicts with Internet Explorer.
 * 1) Repeat steps 1 through 5 until you locate the add-on that conflicts with Internet Explorer. Then, disable the add-on.

Keywords: kbtshoot kbexpertisebeginner KB928426

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