Microsoft KB Archive/908917

= The system stops responding when you access a Web page or open an HTML document on a Windows XP SP2-based computer =

Article ID: 908917

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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SYMPTOMS
When you use Microsoft Internet Explorer 6 to access a Web page or to open an HTML document on a Windows XP SP2-based computer, the system stops responding. Additionally, you notice that the CPU usage is almost 100%.

This issue may occur if the Web page or the HTML document has a RUBY element. For example, when you open the Web page by using the HTML editor, some lines of the source code resemble the following: 123abcA Note This issue also occurs when you use Microsoft Outlook Express to open an HTML-formatted e-mail message that contains a RUBY element.



CAUSE
When Internet Explorer 6 parses the line that contains the RUBY element, an infinite loop occurs. The infinite loop causes this problem.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with Service Pack 2, x86-based versions





STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
A  is an annotation or pronunciation guide for a string of text. The string of text that is annotated with a ruby is known as the. For more information about the RUBY element, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms535886.aspx

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc kbexpertisebeginner kbexpertiseinter KB908917

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