Microsoft KB Archive/330898

= Outlook 2002 cannot log on to the IMAP server =

Article ID: 330898

Article Last Modified on 7/28/2006

-

APPLIES TO


 * Microsoft Outlook 2002 Service Pack 2

-



This article was previously published under Q330898





SYMPTOMS
Microsoft Outlook 2002 tries to log on to the Internet Message Access Protocol (IMAP) server before you receive a prompt for your password even if the Remember Password check box is not selected. Therefore, some IMAP servers may reject any additional logon tries by Outlook 2002 in the same IMAP session, and Outlook 2002 cannot log on to the IMAP server.

Note This problem does not occur with every IMAP server, and the problem occurs depending on the IMAP server implementation.



Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 11-Nov-2002 06:41    178,176  Olkintl.msp 11-Nov-2002 06:44  1,851,904  Olkintlff.msp

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date         Time   Version        Size        File name ---  13-Sep-2002  04:51  10.0.4510.0       113,224  Emablt32.dll 19-Sep-2002 22:22  10.0.4517.0       199,240  Emsabp32.dll 19-Sep-2002 22:22  10.0.4517.0       129,608  Emsui32.dll 23-Aug-2002 23:58  10.0.4420.0       854,600  Msmapi32.dll 13-Sep-2002 04:52  10.0.4510.0       531,016  Mspst32.dll 09-Aug-2002 04:21  10.0.4406.0       735,816  Outex.dll 06-Sep-2002 23:18  10.0.4503.0     1,972,808  Outllibr.dll 08-Nov-2002 22:46  10.0.4705.0       338,504  Pstprx32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB330898

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.