Microsoft KB Archive/253867

= XFOR: URL Links Not Active When HTML Message Routed to Notes =

Article ID: 253867

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q253867



SYMPTOMS
The Microsoft Exchange Connector for Lotus Notes does not retain hyperlink information in messages sent from Exchange Server to Lotus Notes. If a message contains hyperlinks or URLs, the Notes user receives the message as text only, and the link is not active.



CAUSE
This issue can occur because the Exchange Connector for Lotus Notes uses a Notes dynamic-link library (DLL) to perform Rich Text Format (RTF) to Notes Compound Data conversion, and this DLL cannot process hyperlinks.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Keywords: kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB253867

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