Microsoft KB Archive/321931

= OL2000: You Cannot Maximize Outlook If the 'Opening Mail Attachment' Dialog Box Opens While Outlook 2000 Is Minimized =

Article ID: 321931

Article Last Modified on 10/2/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q321931



SYMPTOMS
You cannot maximize Outlook 2000 if the Open Attachment dialog box opens in the background while Outlook 2000 is minimized. The Open Attachment dialog box does not appear on the screen, and the only way that you can maximize Outlook 2000 is to switch tasks in Task Manager.



CAUSE
This problem occurs if you are using a slow internet connection and if you have an attachment that is large enough to give you the time to minimize Outlook 2000 before the Open Attachment dialog box opens.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The German version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Size        File name -  17-JUN-2002  14:50      1,804   Hotfix.txt 13-JUN-2002 12:41  2,965,504   Outlook.msp 13-JUN-2002 12:48  8,132,096   Outlook_admin.msp 13-JUN-2002 12:50      3,175   Readme.txt After the hotfix is installed, the following files will have the listed attributes or later:      Date        Time   Version    Size        File name -  31-JAN-2000 19:26  9.0.0.3731    196,661  Oladd.fae 05-APR-2000 13:02 9.0.0.4005    192,561  Mimedir.dll 01-JUN-2000 15:34 -             767,540  Olexchng.aw   02-JUN-2000 04:45  9.0.0.4201     86,067  Envelope.dll 02-JUN-2000 05:30 9.0.0.4201     65,586  Sendto9.dll 05-JUN-2000 16:42 -             191,723  Olxchng9.chm 05-JUN-2000 19:06 -              32,272  Olsec9.chm 06-JUN-2000 13:41 -           1,826,670  Outlhlp.aw_0001 14-JUN-2000 11:12 3.2.0.27       61,952  Bjlog32.dll 14-JUN-2000 11:14 1.0.3.27      183,808  Emablt32.dll 19-JUN-2000 12:18 5.5.2652.65   814,864  Cdo.dll_0004 19-JUN-2000 13:02 5.5.2652.65   722,704  Cdo.dll 07-JUN-2000 12:41 9.0.0.4307     73,772  Rm.dll 03-AUG-2000 14:09 5.5.3138.0    602,384  Mspst32.dll_0004 03-AUG-2000 14:15 5.5.3138.0    528,656  Mspst32.dll_0005 05-OCT-2000 17:06 1.0.3.27       43,520  Bjablr32.dll 24-OCT-2000 08:51 5.5.3142.0    154,112  Emsabp32.dll_0005 15-NOV-2000 20:22 9.0.0.4715    135,218  Contab32.dll_0002 24-MAY-2001 15:58 9.0.5324.0    368,690  Pstprx32.dll_0002 06-JUN-2001 11:05 -             129,024  Out2ksec.mst 14-JUN-2001 19:47 9.0.0.5414  1,761,330  Outllibr.dll 25-JUN-2001 17:33 5.5.3157.0    800,768  Msmapi32.dll_0001 25-JUN-2001 17:51 1.0.3.28      102,400  Bjsrch32.dll 25-JUN-2001 17:58 5.5.3159.0    135,440  Emsui32.dll_0005 25-JUN-2001 17:59 5.5.3156.0    553,232  Exsec32.dll_0005 25-JUN-2001 18:00 5.5.3157.0    631,296  Msmapi32.dll_0002 25-JUN-2001 18:02 5.5.3153.0    462,336  Omi9.dll_0001 25-JUN-2001 18:02 5.5.3153.0    552,448  Omint.dll_0001 25-JUN-2001 18:06 8.30.3157.0   798,992  Outex.dll 19-NOV-2001 10:54 5.5.3165.0    602,384  Emsmdb32.dll_0005 07-JUN-2002 14:28 9.0.0.6604  5,337,138  Outllib.dll



WORKAROUND
To work around this problem, do not minimize Outlook 2000 until after the Open Attachment dialog box opens.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Keywords: kbbug kbfix kboffice2000sp3fix KB321931

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