Microsoft KB Archive/159173

= XCLN: Scanpst.exe Fails w/ Divide By Zero During Step 7 (of 8) =

Article ID: 159173

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 4.0

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This article was previously published under Q159173



SYMPTOMS
When you run Scanpst.exe, the application terminates with a Divide by Zero failure.



CAUSE
Scanpst.exe was dividing a number by the result of a function call. In a rare case, the function call returned zero (which is normal) and the division operation failed.



WORKAROUND
If Scanpst.exe was started as a result of normal administration, the failure of Scanpst.exe may not be indicative of any problem in the PST file. Until a corrected Scanpst.exe is available, continue to use the PST file if possible.

If Scanpst.exe was started due to suspected file corruption, this failure may prevent Scanpst.exe from correcting the PST file and placing it in a coherent state. It may be necessary to create a new PST file (saving the current PST file until a corrected Scanpst.exe is available).



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange client version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: Corruption Division Divide By Zero Stack Fault

Keywords: KB159173

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