Microsoft KB Archive/282289

= SMS: Error Message &quot;Cannot Create Account&quot; When You Install a Site =

Article ID: 282289

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q282289



SYMPTOMS
When you install a Systems Management Server (SMS) version 2.0-based site, you may receive an error message that indicates the Setup program had been unable to create an SMS account. When you examine the SMSSetup.log file in the root of the drive where SMS is being installed, you may observe the following log entry:

Setup cannot create account SMSServer_ABC in domain. Contact your network administrator.



CAUSE
This problem can occur when the password that SMS attempts to create does not pass the password complexity requirements that are in use in the domain.

By default, SMS creates accounts with random passwords that are at least 14 characters long that use a combination of upper and lowercase letters, numbers, and special characters.



WORKAROUND
To work around this problem, temporarily disable the password restrictions that are configured in the domain, or any third-party password security programs that are running in the domain.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prodsms

Keywords: kbbug kbconfig kbinterop kbnofix kbsecurity kbserver kbsetup kbupgrade KB282289

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