Microsoft KB Archive/870775

= You have problems when you try to install or use 32-bit programs that use WMI in Windows Server 2003 64-Bit Enterprise Edition =

Article ID: 870775

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
When you try to install a 32-bit program that uses Windows Management Instrumentation (WMI) on your Microsoft Windows Server 2003 64-Bit Enterprise Edition-based computer, the program may not install. Additionally, the 32-bit program that uses WMI may install, but the program may not work correctly.



CAUSE
This problem may occur if the program that you try to install requires a registry subkey that is not present in Windows Server 2003 64-Bit Enterprise Edition. The following registry subkey is not present in the 32-bit registry in Windows Server 2003 64-Bit Enterprise Edition:



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Windows Server 2003 64-Bit Enterprise Edition.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version       Size     File name      Platform --  08-Jul-2004  21:14  5.2.3790.186  374,784  Wbemupgd.dll   IA-64 08-Jul-2004 21:14  5.2.3790.186  131,584  Wwbemupgd.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB870775

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