Microsoft KB Archive/214522

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Fatal Exception in IOS.VXD When Formatting a Disk in an LS-120 Drive

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Q214522

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The information in this article applies to:


 * Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5

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SYMPTOMS
When you attempt to format a floppy disk using an LS-120 floppy disk drive drive with a third-party ATAPI/IDE miniport driver, you may receive the following error message on a blue screen:

An exception 0E has occurred at 0028:C0021E77 in VxD IOS(01) + 00001197. This was called from 0028:C00219AF in VxD IOS(01) + 00000CCF.

CAUSE
This problem occurs because the data is being moved in words (16-bit segments) instead of bytes (8-bit segments).

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

To work around this issue, remove the third-party miniport driver and use the Esdi506.pdr driver included with Windows 98.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
This problem is known to occur with the Agate Technologies Agaatapi.mpd file. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kberrmsg osr2

Issue type : kbprb

Technology : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210