Microsoft KB Archive/250578

= InterOrg Synchronization tool may not import some users in the global address list =

Article ID: 250578

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q250578



SYMPTOMS
When you use the InterOrg Synchronization tool from the Back Office Resource Kit, some users that should be imported into the global address list are not imported. You may not be able to determine why those users were not imported in the Microsoft Windows NT Event Viewer program.



CAUSE
This problem may occur if:
 * The user does not have a SMTP e-mail address.

-or-
 * The user does not have a unique SMTP e-mail address.



RESOLUTION
A new version of the InterOrg Synchronization tool is now available that includes increased event logging to help troubleshoot this problem.

Component: Exchange Server OrgSynch Windows NT Service

To obtain this feature immediately, so that you can find which mailboxes are causing the problem, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

After you obtain this feature, event logging is enhanced for the following situations:

Entry Has No SMTP Address
When the InterOrg Synchronization tool does not add an entry because the entry has no SMTP address, the following events are logged in the application event log. To identify the mailbox that has no SMTP address, examine the Distinguished Name of the object (ObjDistName) in the event:

Event Type: Warning

Event Source: _Exchange Inter-Org Synch

Event Category: None

Event ID: 4096

Date: 1/31/2000

Time: 1:45:20 PM

User: N/A

Computer: SERVER

Description:

InterOrg: CImportData::PerformImport Warning: Failed to find SMTP e-mail address DisplayName=NOSMTP

DirectoryName=NOSMTP@o@Organization@ou@SITE@cn@SMTP@cn@NOSMTP ObjDistName=/o=Organization/ou=SITE/cn=SMTP/cn=NOSMTP

Event Type: Error

Event Source: _Exchange Inter-Org Synch

Event Category: None

Event ID: 4096

Date: 1/31/2000

Time: 1:45:20 PM

User: N/A

Computer: SERVER

Description:

InterOrg: **DAPIWrite**

Error: c0000123 (null) (null) (null)

NOSMTP@o@Organization@ou@SITE@cn@SMTP@cn@NOSMTP

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Entry Has a Duplicate SMTP Address
When the InterOrg Synchronization tool does not add an entry because there is a duplicate SMTP address, the following event is logged in the application event log. To identify the mailbox that has the duplicate SMTP address, examine the line that begins with SMTP in the event:

Event Type: Error

Event Source: _Exchange Inter-Org Synch

Event Category: None

Event ID: 4096

Date: 1/31/2000

Time: 3:26:15 PM

User: N/A

Computer: SERVER

Description:

InterOrg: **DAPIWrite**

Error: c00000ec (null) (null) (null)

Custom@o@Organization@ou@SITE@cn@Recipients@cn@Custom

SMTP:Custom@Organization.SITE.com

/o=Organization/ou=SITE/cn=Recipients/cn=Custom



STATUS
The InterOrg Synchronization tool is available in the Microsoft BackOffice Resource Kit, Second Edition, and is supported on a "Commercially Reasonable" basis by Microsoft Product Support Services. Please do not confuse the InterOrg Synchronization tool with the InterOrg Replication utility for public folders, which is available on the Microsoft Exchange Server 5.5 Service Pack 2 CD-ROM.



MORE INFORMATION
For more information about how to install, configure, or troubleshoot the InterOrg Synchronization tool, click the following article numbers to view the articles in the Microsoft Knowledge Base:

238573 Installing, configuring, and using the InterOrg Replication utility

198798 Troubleshooting the InterOrg Synch tool

Additional query words: XADM t-shoot tshot dirsynch Synch BORKIII LDSU LDAP BORK

Keywords: kbprb KB250578

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