Microsoft KB Archive/220707

Err Msg: Online Quotes: Money Was Unable to Complete…

PSS ID Number: Q220707 Article last modified on 03-04-1999

WINDOWS:

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

When you click Internet Information, you may receive the following error message in the Call Summary dialog box:

Online Quotes: Money was unable to complete the operation. There is a problem with your Money installation. Please reinstall Money from your original product disks.

If you click Online Quotes in the Investments area, Microsoft Money does not update the quotes, and no error message is displayed.

= CAUSE =

This behavior can occur if required information is missing from the Windows registry.

= RESOLUTION =

To resolve this issue, delete the Setup.stf file and then reinstall Money. To do this, follow these steps:

  Quit Money if it is running.   Click Start, point to Programs, and then click Windows Explorer.   Verify that your folder options are set to show file extensions. To do this, follow these steps:   On the View menu, click Options.   Click the View tab.   Click to clear the Hide MS-DOS File Extensions check box. </li>  Click OK. </li></ol> </li>  Locate the Money installation folder. If you accepted the default installation path during Money Setup, the path to the Money installation folder is C:FilesMoney. </li>  Double-click the Microsoft Money folder. </li>  Double-click the Setup folder. </li>  Right-click the Setup.stf file, and then click Delete. </li>  Quit Windows Explorer. </li>  Insert the Money 99 CD-ROM into your CD-ROM drive and then reinstall Money <ol start="99" style="list-style-type: decimal;"> </li></ol> </li></ol>

= STATUS =

Microsoft has confirmed this to be a problem in Microsoft Money 99.

Additional query words: w_money 7.0 toy updates quotations broken

=
========================================================= Keywords : kbenv kberrmsg mnyweb mnyinvest kbimu Version : WINDOWS: Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1999.