Microsoft KB Archive/252797

= XCLN: Extending Right-click Shortcut Menu for an Embedded Document in an E-Mail Message for Exchange Client 4.0 and 5.0 =

Article ID: 252797

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0

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This article was previously published under Q252797



SYMPTOMS
In file folders, if you right-click a file, the shortcut menu that appears includes an available action to start the appropriate program (for example, Microsoft Excel, Microsoft Word, or Microsoft PowerPoint) to open that file. In Microsoft Exchange Client, however, you cannot modify the shortcut menus to include an allowable action that opens those programs. To start any program, you must first save the attachment, start the program, and then open the saved attachment, which requires more steps than using shortcut menus.



CAUSE
This feature was not available in Exchange Client.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Capone

NOTE: You need to perform the following steps to enable this feature:  Add the following key to the registry, so that "Office Viewer" appears on the shortcut menu when you right-click a file attachment:

[HKEY_CLASSES_ROOT\CLSID\{00020D05-0000-0000-C000-000000000046}\Verb\5] @="O&ffice Viewer, 0, 2"

 To enable this command, add the following registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Exchange\Client\Options] "AllowCustomViewers"=dword:00000001



When you right-click a file attachment that has an .xls, .doc, or .ppt extension, the Office Viewer shortcut menu appears. When you right-click any other file attachments, this shortcut menu does not appear.

When you select an Office Viewer shortcut menu item, the corresponding program in the following registry keys starts. For example, you can use the applications themselves as follows:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Excel\Viewer] "Path"="C:\\Program Files\\Microsoft Office\\Office\\Excel.EXE"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\PowerPoint\Viewer] "Path"="C:\\Program Files\\Microsoft Office\\Office\\Powerpnt.EXE"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Word\Viewer] "Path"="C:\\Program Files\\Microsoft Office\\Office\\WinWord.EXE"

Keywords: kbfix kbqfe kbprb kbhotfixserver KB252797

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