Microsoft KB Archive/305927

= Cannot Preview 3-D Screensaver, and Preview Screen Is Black or Displays an Error Message =

Article ID: 305927

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q305927



SYMPTOMS
When the display color setting is set to 24-bit color, you may not be able to preview any of the three-dimensional (3-D) screensavers. The preview screen may be black, or it may display the following error message:

No preview available



CAUSE
This behavior occurs if the computer runs Windows XP and uses an Intel video adapter and the driver that is included with Windows XP. Although previewing any 3-D screensaver is affected, the 3-D screensaver itself works if you click the preview button.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The preview of a 3-D screensaver works if you set the display color to either 16-bit or 32-bit color.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Intel Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kbdisplay kbprb KB305927

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