Microsoft KB Archive/196871

= OL2000: Error Using Word as E-mail Editor If @ in Computer Name =

Article ID: 196871

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q196871



*********************************************************************
 * - WARNING -                          **
 * THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN      **
 * CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                 **
 * WITH DISCRETION.                                           **



SYMPTOMS
When attempting to use Microsoft Word to edit e-mail messages in Microsoft Outlook, you may receive the following error message:

Word is either busy or cannot be found.

Other OLE functions may not be affected.



CAUSE
One cause for this error is the use of an "@" character in the name of the computer.



RESOLUTION
Remove the @ character from the name of the computer.



To Change Your Computer's Name

 * 1) Click Start, point to Settings and click Control Panel. Double-click the Network icon.
 * 2) On the Identification tab, change the name in the Computer Name box so that it does not contain the @ character.
 * 3) Click OK.

