Microsoft KB Archive/269276

= You receive a &quot;This application must be installed to run&quot; error message when you start an Office 2000 program after you remove Windows 2000 SP1 =

Article ID: 269276

Article Last Modified on 1/27/2007

-

APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Windows 2000 Standard Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition

-



This article was previously published under Q269276



SYMPTOMS
When you restart your computer or you try to start one of the Office programs, you may receive the following error message:

This application must be installed to run. Please run Setup from the location where you originally installed the application.

In addition, if you double-click the Add-Remove Programs icon in Control Panel, the Change button will be unavailable when you select any of the Office programs listed. The only option available is to click Remove.

Also, if you re-run Setup for Office (for example, by using your CD-ROM), the installation does not go into Maintenance mode. Instead, the installation displays the same dialog boxes as if Office had never been installed.



CAUSE
You may experience these symptoms if all of the following are true:
 * You are using Windows 2000.
 * You installed Windows 2000 Service Pack 1 (SP1).
 * Next, you installed Office 2000.
 * Next, you uninstalled Windows 2000 SP1.



RESOLUTION
To resolve this problem, follow these steps:  Click Start and then click Run. In the Open box, type a command line similar to the following, and then click OK:

\Setup /fv Data1.msi

where  is the full path to your Office Setup files. For example, this is your CD-ROM drive letter if you installed Office from a CD-ROM.



MORE INFORMATION
This problem is not limited to Office 2000. It can occur with any program that uses the Windows Installer, when you do the following: You install Windows 2000 SP1, install the program that uses the Windows Installer, and then uninstall Windows 2000 SP1.

Additional query words: OFF2000 grey gray grayed greyed out PRJ2000 WD2000 XL2000 PPT2000 ACC2000 FP2000 PUB2000 OL2000

Keywords: kbtshoot kbuninstall kbstartprogram kberrmsg kbprb KB269276

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.