Microsoft KB Archive/811344

= XL2002: An Additional &quot;Object&quot; Workbook Opens and Excel Appears to Stop Responding =

Article ID: 811344

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition

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SYMPTOMS
When you double-click a Microsoft Excel workbook, a blank workbook that is named &quot;Object&quot; may open with the workbook that you double-clicked. If you quit Excel, and then double-click a workbook, Excel appears to stop responding (hang). The Excel program window is displayed, and you can use the menu commands and toolbars. However, the workbook is not displayed correctly in the Excel window.



CAUSE
This problem may occur if the following conditions exist in this order:
 * 1) You download and open an Excel workbook in Microsoft Internet Explorer.
 * 2) You visit a different Web site in Internet Explorer.

Note The Excel.exe process continues to run on your computer.
 * 1) You open an Excel workbook on your hard disk by double-clicking it in Windows Explorer.
 * 2) You quit Excel, and then open another Excel workbook on your hard disk by double-clicking it in Windows Explorer.

In this situation, Excel does not correctly redraw the screen.



RESOLUTION
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack



WORKAROUND
To work around this problem, use either of the following methods:
 * Quit Internet Explorer before you open other Excel workbooks.
 * Use Task Manager to end the Excel.exe process. Do so when you visit a different Web site after you download and open a workbook in Internet Explorer. To end the Excel.exe process:
 * Press CTRL+ALT+DELETE.
 * Click Task Manager, and then click the Processes tab.
 * In the list of processes, click Excel.exe, and then click End Process.
 * Click Yes when you are prompted to confirm that you want to end the process.
 * Quit Task Manager.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2hr1

Keywords: kbqfe kbhotfixserver kbprb kbbug KB811344

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