Microsoft KB Archive/829207

= Microsoft Exchange Information Store service stops responding when a store event sink runs in Exchange 2000 Server =

Article ID: 829207

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 2000 Service Pack 3

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SYMPTOMS
On your Microsoft Exchange 2000 Server computer, the Microsoft Exchange Information Store service (Store.exe) crashes when a store event sink runs in Exchange 2000 Server. When this problem occurs, you cannot send or receive e-mail messages.



CAUSE
This problem may occur when you install a program on the Exchange 2000 computer that makes an Exchange store event sink run.



RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Component: Store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 25-Nov-2003 18:52  6.0.6540.0      3,919,872  Cdoex.dll 08-Nov-2003 00:29                     12,720  Ctrl_calendarview20.htc 08-Nov-2003 00:29                     91,631  Ctrl_calendarview20.js 25-Nov-2003  18:37  6.0.6540.0        851,968  Davex.dll 25-Nov-2003 18:37  6.0.6540.0         53,248  Davexpc.dll 25-Nov-2003 05:06  6.0.6540.0        131,072  Drviis.dll 25-Nov-2003 05:07  6.0.6540.0        577,536  Dsaccess.dll 25-Nov-2003 18:47  6.0.6540.0        184,320  Dscmsg.dll 25-Nov-2003 19:11  6.0.6540.0        962,560  Emsmdb32.dll 25-Nov-2003 18:49  6.0.6540.0      2,179,072  Ese.dll 25-Nov-2003 18:49  6.0.6540.0         40,960  Eseperf.dll 09-Sep-2003 01:18                      6,991  Eseperf.hxx 25-Nov-2003 18:49                    391,634  Eseperf.ini 25-Nov-2003 18:52  6.0.6540.0      3,575,808  Excdo.dll 25-Nov-2003 05:06  6.0.6540.0         90,112  Eximap4.dll 25-Nov-2003 05:07  6.0.6540.0        262,144  Exmime.dll 25-Nov-2003 03:56  6.0.6540.0        176,128  Exnntp.dll 25-Nov-2003 18:37  6.0.6540.0        143,360  Exodbesh.dll 25-Nov-2003 18:37  6.0.6540.0         57,344  Exodbpc.dll 25-Nov-2003 18:37  6.0.6540.0        200,704  Exodbprx.dll 25-Nov-2003 18:37  6.0.6540.0      2,179,072  Exoledb.dll 25-Nov-2003 05:04  6.0.6540.0         81,920  Exosal.dll 25-Nov-2003 05:06  6.0.6540.0         32,768  Expop3.dll 25-Nov-2003 05:07  6.0.6540.0         32,768  Exproto.dll 25-Nov-2003 18:37  6.0.6540.0        307,200  Exprox.dll 25-Nov-2003 04:20  6.0.6540.0        143,360  Exschema.exe 25-Nov-2003 19:04  6.0.6540.0        319,488  Exsmtp.dll 25-Nov-2003 04:22  6.0.6540.0        675,840  Exwform.dll 25-Nov-2003 19:02  6.0.6540.0        180,224  Exwin32.dll 25-Nov-2003 04:20  6.0.6540.0         40,960  Febecfg.dll 25-Nov-2003 05:06  6.0.6540.0         32,768  Iisif.dll 25-Nov-2003 05:08  6.0.6540.0        135,168  Iisproto.dll 25-Nov-2003 05:08  6.0.6540.0         61,440  Imap4be.dll 25-Nov-2003 18:53  6.0.6540.0        319,488  Imap4evt.dll 25-Nov-2003 04:21  6.0.6540.0        126,976  Imap4fe.dll 25-Nov-2003 05:06  6.0.6540.0        126,976  Imap4svc.dll 25-Nov-2003 05:07  6.0.6540.0         40,960  Jcb.dll 25-Nov-2003 03:57  6.0.6540.0         49,152  Mdbevent.dll 25-Nov-2003 19:05  6.0.6540.0      2,289,664  Mdbmsg.dll 25-Nov-2003 03:58  6.0.6540.0         32,768  Mdbrole.dll 25-Nov-2003 19:11  6.0.6540.0        909,312  Mdbsz.dll 25-Nov-2003 05:07  6.0.6540.0         24,576  Mdbtask.dll 25-Nov-2003 03:56  6.0.6540.0        151,552  Nntpex.dll 25-Nov-2003 05:03  6.0.6540.0         94,208  Peexch50.dll 25-Nov-2003 05:04  6.0.6540.0        397,312  Phatcat.dll 25-Nov-2003 05:06  6.0.6540.0         36,864  Pop3be.dll 25-Nov-2003 18:53  6.0.6540.0        303,104  Pop3evt.dll 25-Nov-2003 04:22  6.0.6540.0         24,576  Pop3fe.dll 25-Nov-2003 05:04  6.0.6540.0         73,728  Pop3svc.dll 25-Nov-2003 18:53  6.0.6540.0        163,840  Protomsg.dll 25-Nov-2003 05:07  6.0.6540.0        528,384  Reapi.dll 25-Nov-2003 19:04  6.0.6540.0        311,296  Resvc.dll 25-Nov-2003 05:06  6.0.6540.0      4,665,344  Store.exe 25-Nov-2003 04:22  6.0.6540.0      3,735,552  Wmtemplates.dll

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
A store event sink in Exchange is code that is used to respond programmatically to an event that occurs in the Exchange store. The store event sink runs on the server in response to changes in the data in the Exchange store. For example, a store event sink may run when an item is saved or deleted. Or, a store event sink may run when the store event sink is triggered by a timer event or by a system event.

This problem has been reported to sometimes occur when you use Network Associates SpamKiller for Microsoft Exchange antispam software product on an Exchange 2000 computer. The store event sink that SpamKiller uses occasionally makes calls that cause the problem that is described in this article to occur.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: XADM mcafee

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB829207

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