Microsoft KB Archive/266283

= You may be unable to wake a computer from standby when you use a Microsoft pointing device =

Article ID: 266283

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Comfort Curve Keyboard 2000
 * Microsoft Cordless Wheel Mouse
 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Habu Laser Gaming Mouse
 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliMouse Explorer 4.0
 * Microsoft IntelliMouse with IntelliEye
 * Microsoft IntelliMouse Optical 1.1
 * Microsoft IntelliMouse Pro
 * Microsoft IntelliMouse Trackball 1.0
 * Microsoft IntelliMouse USB
 * Microsoft IntelliMouse Web 1.0
 * Microsoft Intellimouse Trackball Explorer
 * Microsoft Intellimouse Trackball Optical
 * Microsoft IntelliMouse Optical 1.1
 * Microsoft IntelliMouse Explorer for Bluetooth 2.0
 * Microsoft IntelliPoint 6.1
 * Microsoft IntelliPoint 6.0
 * Microsoft IntelliPoint 5.2
 * Microsoft IntelliPoint 5.1
 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft IntelliType Pro 5.1
 * Microsoft Internet Keyboard
 * Microsoft Internet Keyboard Pro
 * Microsoft Laser Mouse 6000
 * Microsoft Natural Keyboard
 * Microsoft Natural Keyboard Elite
 * Microsoft Natural Keyboard Pro
 * Microsoft Natural Wireless Laser Mouse 6000
 * Microsoft Wireless Optical Desktop 3000
 * Microsoft Optical Desktop Elite for Bluetooth
 * Microsoft Optical Mouse
 * Microsoft Optical Mouse by Starck
 * Microsoft Wheel Mouse 2.0
 * Microsoft Wireless Desktop
 * Microsoft Wireless Entertainment Desktop 7000
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer for Bluetooth
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Laser Mouse 8000
 * Microsoft Wireless Laser Mouse 6000
 * Microsoft Wireless Laser Mouse 5000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Notebook Optical Mouse 3000
 * Microsoft Wireless Notebook Presenter Mouse 8000
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Desktop 2.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop Elite
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Mouse 5000

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This article was previously published under Q266283



SYMPTOMS
When you use one of the Microsoft pointing devices that are listed in the &quot;Applies to&quot; section, you may experience one of the following symptoms:
 * You may be unable to wake the computer from standby.
 * After you wake your computer from standby, your pointing device may not work.



CAUSE
This issue may occur if the Basic Input/Output System (BIOS) system that is installed on the computer reduces power to the port to which the input device is connected.

You may be unable to use Bluetooth devices to resume operation from certain power management states (such as &quot;suspend&quot; or &quot;hibernate&quot;). In some low-power states, the wireless transceiver may be unable to receive information from the Bluetooth devices.



RESOLUTION
To resolve this issue, see the documentation that is included with your computer. Alternatively, contact your computer manufacturer for information about how to configure the BIOS.

For information about how to contact the computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
For more information about pointing devices and about standby, click the following article numbers to view the articles in the Microsoft Knowledge Base:

252822 Serial mouse does not respond after resuming from ACPI Standby mode

257699 Keyboard: Pressing a key on the keyboard does not wake the computer

265412 Natural Keyboard Elite does not respond after you resume from Standby mode

266211 IntelliMouse: Mouse is not recognized in Standby mode

185949 Description of the Power Management troubleshooter tool

189591 Computer does not resume to recognize USB device from Standby

240021 Computer hangs if USB mouse is moved while suspending

232865 Toshiba Tecra 530CDT does not resume from Standby when docked

Additional query words: 1.00 intelli point mnke mnkpro mouse suspend sleep snooze

Keywords: kbhardware kbprb KB266283

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