Microsoft KB Archive/923125

= The computer may stop responding after you install Trend Micro OfficeScan 8 on a computer that is running Microsoft Windows 2000 Server or Windows Server 2003 =

Article ID: 923125

Article Last Modified on 11/27/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Server

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.



SYMPTOMS
After you install Trend Micro OfficeScan 8 on a computer that is running Microsoft Windows 2000 Server or Windows Server 2003, the computer may gradually become less responsive. Eventually, the computer may stop responding.



CAUSE
This problem occurs because a leak occurs in the system non-paged memory pool. Non-paged kernel mode memory usage may increase until the memory is exhausted. If you analyze the non-paged pool tags, you see that the Ddk pool tag is the largest consumer of the non-paged pool. The Ddk pool tag is the default tag for driver-allocated memory.



Method 1
Trend Micro is aware of this issue and has released a hotfix for it. To resolve this problem, install this hotfix.

For more information about this hotfix, visit the following Trend Micro Web page:

OfficeScan 8.0 causes memory leak on servers (Solution ID: 1035794)

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1035794

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 2
To work around this problem, follow these steps:
 * 1) Uninstall Trend Micro OfficeScan.
 * 2) Restart the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb kbexpertiseinter KB923125

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