Microsoft KB Archive/300963

= An unrecoverable error occurs and you receive the &quot;Game has encountered a problem and needs to close&quot; error message when you start or play a Microsoft game =

Article ID: 300963

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Flight Simulator X Deluxe
 * Microsoft Flight Simulator X Standard
 * Microsoft Halo 2 for Windows Vista
 * Microsoft Dungeon Siege: Legends of Aranna
 * Microsoft Links 2003 Championship Edition
 * Microsoft Age of Empires III
 * Microsoft Age of Empires III : The WarChiefs
 * Microsoft Combat Flight Simulator 3: Battle for Europe
 * Microsoft Dungeon Siege
 * Microsoft Dungeon Siege II
 * Fable: The Lost Chapters PC
 * Microsoft Flight Simulator 2002 Standard Edition
 * Microsoft Flight Simulator 2002 Professional Edition
 * Microsoft Flight Simulator 2004: Century of Flight
 * Microsoft Freelancer
 * Microsoft Gears of War (PC)
 * Microsoft Halo: Combat Evolved for PC
 * Microsoft Links 2003
 * Microsoft MechCommander 2
 * Microsoft MechWarrior 4: Mercenaries
 * Microsoft Rise of Nations
 * Microsoft Rise of Nations: Gold Edition
 * Microsoft Rise of Nations: Rise of Legends
 * Microsoft Rise of Nations: Thrones and Patriots
 * Microsoft Shadowrun (PC)
 * Microsoft Viva Pinata (PC)
 * Microsoft eMbedded Visual C++ 4.0
 * Microsoft Zoo Tycoon
 * Microsoft Zoo Tycoon 2
 * Microsoft Zoo Tycoon Complete Collection
 * Microsoft Zoo Tycoon: Dinosaur Digs 1.0
 * Microsoft Zoo Tycoon: Marine Mania
 * Microsoft Zoo Tycoon 2: African Adventure
 * Microsoft Zoo Tycoon 2: Dino Danger
 * Microsoft Zoo Tycoon 2: Endangered Species
 * Microsoft Zoo Tycoon 2: Marine Mania

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This article was previously published under Q300963





SYMPTOMS
When you start or play a game and an unrecoverable error occurs, you may receive the following error message:

Gathering exception data.

Then, you may receive the following error message:

has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on may be lost. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.



RESOLUTION
If you choose to send an error report, Microsoft will analyze the fault data and try to identify and correct the issues that are involved. At the time of reporting, the Error Reporting tool checks to see whether the issue that you have encountered has already been fixed. When the tool checks, an Error Reporting dialog box opens that indicates that the tool is preparing an error report. If an update or a workaround exists for the specific issue that you reported, you will be able to click to view more information. If there is no information about the specific issue that you reported or if you did not choose to report the issue, click to view the following Microsoft Knowledge Base article for general information about how to troubleshoot unrecoverable errors.

Microsoft Windows XP and earlier versions
303032 The game stops responding or closes unexpectedly when you start or play a Microsoft game

Windows Vista
To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet
View the &quot;Troubleshoot game problems&quot; topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/d4753757-3365-475c-86a1-ccfa2f6cba161033.mspx

The computer is not connected to the Internet
View the &quot;Troubleshoot game problems&quot; topic in Windows Help and Support on the computer's hard disk by following these steps:
 * 1) Click Start, and then click Help and Support.
 * 2) In the Search Help box or in the Search online Help box, type Troubleshoot game problems, and then click Search Help.
 * 3) In the list of topics, click Troubleshoot game problems.
 * 4) Click the link that best describes the problem that you are experiencing.
 * 5) Follow the suggestions to troubleshoot the problem that you are experiencing.



MORE INFORMATION
The games that are listed in the &quot;Applies To&quot; section include an Error Reporting tool that you can use to report unrecoverable errors (for example, general protection faults, fatal exceptions, or invalid page faults) to Microsoft over the Internet.

Additional query words: msgame trainsim mech commander mech2 appname appver modname modver offset watson performance

Keywords: kberrmsg kbinfo kbconfig KB300963

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