Microsoft KB Archive/899797

= The logon process stops responding when a user or administrator tries to log on to a domain from a Windows Server 2003-based computer =

Article ID: 899797

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003, Standard x64 Edition Microsoft Windows Server 2003, Enterprise x64 Edition Microsoft Windows Server 2003, Datacenter x64 Edition Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul> </li> Microsoft Windows Server 2003, Enterprise Edition</li> Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li> Microsoft Windows Server 2003, Web Edition</li> Microsoft Windows Server 2003 SP1</li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
The logon process stops responding when a user or administrator tries to log on to a Microsoft Windows 2000 domain or a Microsoft Windows Server 2003 domain from a Microsoft Windows Server 2003-based computer. The logon process stops responding when the user or administrator receives the following message:

Applying Personal Settings

Additionally, the size of the following file on the Windows Server 2003-based computer may increase significantly:

C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Internet Explorer\brndlog.txt

<div class="cause_section">

CAUSE
This problem occurs because of an alignment problem when the Cs.dat file is read on the Windows Server 2003-based computer. When the Internet Explorer import Group Policy object (GPO) is applied to the Windows Server 2003-based computer, a Cs.dat file is created. When this GPO is applied to the Windows Server 2003-based computer, the branding mechanism loops continuously when it reads the Cs.dat file.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  15-Jun-2005  21:14  16.0.3790.348     311,296  Iedkcs32.dll

Windows Server 2003 with Service Pack 1 (SP1), x86-based versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  15-Jun-2005  00:03  16.0.3790.2465    331,776  Iedkcs32.dll

Windows Server 2003, x64-based versions
<pre class="fixed_text">  Date         Time   Version            Size  File name      Platform 15-Jun-2005 15:56  16.0.3790.2465  427,008  Iedkcs32.dll   x64 15-Jun-2005 15:56  16.0.3790.2465  331,776  Wiedkcs32.dll  x86 15-Jun-2005 15:56  16.0.3790.2465  427,008  Iedkcs32.dll   x64 15-Jun-2005 15:56  16.0.3790.2465  331,776  Wiedkcs32.dll  x86

Windows Server 2003, Itanium-based versions
<pre class="fixed_text">  Date         Time   Version            Size  File name    Platform 15-Jun-2005 15:56  16.0.3790.2465  718,336  Iedkcs32.dll   IA-64 15-Jun-2005 15:56  16.0.3790.2465  331,776  Wiedkcs32.dll  x86 15-Jun-2005 15:56  16.0.3790.2465  718,336  Iedkcs32.dll   IA-64 15-Jun-2005 15:56  16.0.3790.2465  331,776  Wiedkcs32.dll  x86

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbqfe kbhotfixserver kbwinserv2003sp2fix KB899797

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