Microsoft KB Archive/910311

= Error message in Windows Server 2003: &quot;STOP: 0x00000024 (0x0019033c, 0xf4d7d42c, 0xf4d7d128, 0xf7197421) &quot; =

Article ID: 910311

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
On a Microsoft Windows Server 2003-based computer, you may experience any one of the following symptoms:  The computer automatically restarts.  After you log on, you receive the following error message:

Microsoft Windows

The system has recovered from a serious error.

A log of this error has been created.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

When you click the click here link at the bottom of the message box, you see error signature information that is similar to the following: BCCode : 00000024 BCP1 : 0019033c BCP2 : f4d7d42c BCP3 : f4d7d128 BCP4 : f7197421 OSVer : 5_2_3790 SP : 1_0 Product : 183_0  You receive the following Stop error message on a blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

Technical information:


 * STOP: 0x00000024 (0x0019033c, 0xf4d7d42c, 0xf4d7d128, 0xf7197421)

NTFS_FILE_SYSTEM

 A error message that is similar to the following is logged in the System event log:

Date:

Source: System

Error Time:

Category: (102)

Type: Error

Event ID: 1003

User: N/A

Computer:

Description: Error code 00000024, parameter1 0019033c, parameter2 f4d7d42c, parameter3 f4d7d128, parameter4 f7197421. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 0000024 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

 A &quot;Stop 0xA&quot; error message may also occur. This message has the following parameters:

Error code 0000000a, parameter1 0014f6ee, parameter2 00000002, parameter3 00000001, parameter4 80a57123. IRQL_NOT_LESS_OR_EQUAL (a)



CAUSE
This problem may occur because there is a pointer problem in the Ntfs.sys file.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Windows Server 2003 Service Pack 1 (SP1).

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with SP1, Itanium-based versions
<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows Server 2003 Service Pack 2.

Additional query words: bugcheck bug check crash kernel bluescreen 0x00000024 NtfsTeardownFromLcb NtfsAcquireResourceExclusive 00190329 NTFS_FILE_SYSTEM

Keywords: kberrmsg kbbug kbfix kbqfe kbhotfixserver KB910311

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