Microsoft KB Archive/870990

= FIX: The Web Author tool does not work when you install Content Management Server 2002 Service Pack 1 =

Article ID: 870990

Article Last Modified on 11/15/2007

-

APPLIES TO


 * Microsoft Content Management Server 2002

-





SYMPTOMS
When you install Microsoft Content Management Server (MCMS) 2002 Service Pack 1 (SP1), the Web Author tool may no longer work.



CAUSE
This problem may occur when you install MCMS SP1 on a computer that also has Microsoft Internet Explorer 5.01 installed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have the following products installed:
 * Content Management Server 2002 Service Pack 1
 * Microsoft Internet Explorer 5.01

Restart requirement
This hotfix does not require a restart.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version            Size    File name -  24-Sep-2004  04:43   05.0000.4521.0000  13,885  Authformclient.js   24-Sep-2004  04:43                      7,289   Commonclient.js   24-Sep-2004  04:43                      24,302  Emitterthineditie_activex.inc



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: CMS

Keywords: kbqfe kbhotfixserver kbbug kbfix KB870990

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.