Microsoft KB Archive/937328

= The screen of an external monitor is black, or it appears to be broken when the monitor is connected to a Windows Vista-based portable computer that is running Windows Media Center in full-screen mode =

Article ID: 937328

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business 64-bit Edition

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SYMPTOMS
Consider the following scenario:
 * On a Windows Vista-based portable computer, you run Windows Media Center in full-screen mode.
 * The portable computer has a wide screen, and the screen resolution has been configured for wide-screen resolution. For example, the screen resolution is set to 1280 by 800 pixels.
 * You connect the portable computer to an external monitor by using an S-Video connection.
 * You try to switch the screen to the external monitor by using the function key on the portable computer.

Note The particular function key to switch the screen between monitors varies, depending on the computer manufacturer.

In this scenario, you may notice that the screen has been successfully switched to the external monitor. However, the screen is black, or it appears to be otherwise broken.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions




STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertisebeginner kbhotfixserver KB937328

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