Microsoft KB Archive/297983

= Push Notification Does Not Succeed with 403 Errors in the W3SVC Log Files =

Article ID: 297983

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q297983



SYMPTOMS
When you are trying to send notifications through Outlook Mobile Access, you may receive a non-delivery report (NDR) on the client that is similar to the following one:

Your message did not reach some or all of the intended recipients.

Subject: Push Message

Sent: 5/24/2001 10:58 AM

The following recipient(s) could not be reached:

IMCEADAVNP-http+3A__MMISNotify_Exchange2000EES_username_4255551212@mobileinformationserver

The message reached the recipient's e-mail system, but delivery was refused. Attempt to resend the message. If it still fails, contact your system administrator.



In the W3SVC log files that are located in the System32\LogFiles\W3SVC\exYYMMDD, a 403 error log that is similar to the following sample is logged:

2001-05-24 17:58:30 127.0.0.1 - 127.0.0.1 80 NOTIFY /mmisnotify/Exchange2000EES/username/4255551212 - 403 -



CAUSE
The MMISNotify virtual root that is used for Push Notification in Mobile Information Server does not support Secure Socket Layer (SSL).



RESOLUTION
Verify that SSL is disabled on the MMISNotify virtual root:
 * 1) In Mobile Information Server, click Start, point to Programs, point to Administrative Tools, and then click Internet Services Manager.
 * 2) Expand , right-click  , and then click Properties.
 * 3) On the Directory Security tab, click Edit under Secure Communications.
 * 4) Verify that the Require Secure Channel (SSL) check box is not selected, click OK, and then OK again.
 * 5) Expand , right-click the virtual root MMISNotify, and then click Properties.
 * 6) On the Directory Security tab, click Edit under Secure Communications.
 * 7) Verify that the Require Secure Channel (SSL) check box is not selected, click OK, and then OK again.
 * 8) Close Internet Services Manager.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The following information from the Mobile Information Server release notes is located on the Mobile Information Server CD in the :\English\Docs\ReleaseNotes.htm file where   is the drive letter of your CD-ROM drive.

The MMISNotify virtual root on your MIS server, which is used for notifications, does not support using SSL. If you have installed a certificate and enabled SSL on your MIS server, MMISNotify will be set to use SSL. This will cause notifications to fail. Disable SSL on MMISNotify and use an alternate security method. For example, you can restrict the IP addresses that can access MMISNotify to servers that will be sending notifications.

Keywords: kbbug KB297983

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