Microsoft KB Archive/197087

= OL2000: "By Conversation Topic" View Loses Indents After Sorting =

Article ID: 197087

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197087





SYMPTOMS
When you sort a mail folder viewed By Conversation Topic, using any of the default fields, the indentation of messages is lost.



CAUSE
Messages within a conversation topic are indented if the message is a reply or forward, and if sorted by conversation index. When you sort by any other criteria, the indentation is lost.



RESOLUTION
To regain your indented message display, follow these steps:


 * 1) On the View menu, point to Current View, and click Customize Current View.
 * 2) In the View Summary, click Sort.
 * 3) Select Conversation Index in the Sort Items By list, click OK and OK.

