Microsoft KB Archive/221772

= "SNABase not started" if SNA Client for Windows NT is installed from SMS Package =

Article ID: 221772

Article Last Modified on 2/12/2004

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APPLIES TO


 * Microsoft SNA Server 3.0 Service Pack 4
 * Microsoft SNA Server 4.0

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This article was previously published under Q221772





SYMPTOMS
If a package created by the Systems Management Server Installer is used to install the Windows NT Client for SNA Server, an error message, "SNABase not Started," will occur upon attempting to open a session. If a NET STOP SNABASE then a NET START SNABASE is executed, the connection will work correctly. Another indication of the problem is that it is not possible to manipulate other services in Control Panel, Services until the SNABASE service has timed out.



CAUSE
When the Systems Management Server Installer creates the package, it does not capture all of the necessary registry information. Specifically, two values are missing from the following key:

HKLM/System/CurrentControlSet/Services/SnaBase

DependOnService: REG_MULTI_SZ: LanmanWorkstation NtLmSsp

and

DependOnGroup: REG_MULTI_SZ

The DependOnGroup has no associated value



WORKAROUND
If the above entries are manually added to the Systems Management Server package, then the installation will work properly. To avoid the issue, the Windows NT Client for SNA Server 4.0 can be used in a silent install mode.



MORE INFORMATION
Microsoft has confirmed that this is a problem in Systems Management Server Installer 1.0.11 to 1.0.45.

Additional query words: sna client

Keywords: kbpackage kbprb KB221772

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