Microsoft KB Archive/291360

= WINUP-Download Button Does Not Work =

PSS ID Number: 291360

Article Last Modified on 2/28/2002

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The information in this article applies to:


 * Microsoft Windows Update

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This article was previously published under Q291360



SYMPTOMS
On the Windows Update Web site, when you select an update and click the Download button, the Download button does not react.



CAUSE
The failure of the Download button on the Windows Update Product Catalog is due to a problem with the Visual Basic Scripting Support Engine installed on the user's machine.



Clear the Temporary Internet Files and History

 * 1) Click View (if you are using Internet Explorer 4.01) or Tools (if you are using Internet Explorer 5.0 or 5.01).
 * 2) Click Internet Options and then click the General Tab.
 * 3) In the Temporary Internet Files section click Delete Files, then click OK.
 * 4) In the History section, click Clear History.
 * 5) Click OK.

Install Windows Script 5.6.

 * 1) To install the newest version of the Visual Basic Scripting Engine for Windows 2000, go to:

http://download.microsoft.com/download/winscript56/Install/5.6/NT5/EN-US/scripten.exe.

For Windows 98, Me and NT 4.0:

http://download.microsoft.com/download/winscript56/Install/5.6/W9XNT4Me/EN-US/scr56en.exe.
 * 1) Click the file name link at the bottom of the page that corresponds to your Operating System.
 * 2) Select &quot;Run this program from its current location&quot; and then follow the instructions.

Clear your Temporary Internet Files and History again.



MORE INFORMATION
If you continue to receive the Download and Installation Failure messages with this update, disable any anti-virus software or Internet filter software which may interfere with the download of the Windows Update control. For additional troubleshooting steps, see:

241783 WINUP-Errors Using Windows Update Through a Proxy Server or Firewall

241234 WINUP-Third Party Products That Conflict with Windows Update

Keywords: kbprb KB291360

Technology: kbWinUpdate kbWinUpdateSearch

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