Microsoft KB Archive/916258

= Error message when you search for updates on the Windows Update Web site in Windows XP: &quot;0xc80003fA&quot; =

Article ID: 916258

Article Last Modified on 6/5/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you search for updates on the Microsoft Windows Update Web site by using a Microsoft Windows XP-based computer, you receive the following error message:

0xc80003fA



CAUSE
This issue may occur if you cannot access the SoftwareDistribution folder.



RESOLUTION
To resolve this issue, follow these steps:  Rename the SoftwareDistribution folder. To do this, follow these steps:  Click Start, click Run, type services.msc, and then click OK. Right-click the Automatic Update service, and then click Stop.  Rename the SoftwareDistribution folder by changing the name to the SDold folder. The SoftwareDistribution folder is located in the :\Windows folder. Restart the Automatic Update service. To do this, follow these steps:  Click Start, click Run, type services.msc, and then click OK.</li> Right-click the Automatic Update service, and then click Restart.</li></ol> </li> Clear the cached files from Microsoft Internet Explorer 6. To do this, follow these steps:  Start Internet Explorer.</li> On the Tools menu, click Internet Options.</li> Under the Temporary Internet files section, click Delete Cookies, and then click OK.</li> Click Delete Files, click to select the Delete all offline content check box, and then click OK.</li> Under the History section, click Clear History, click Yes when you are prompted to delete the history, and then click OK.</li></ol> </li></ol>

Keywords: kbwinupdwebsite kbtshoot kberrmsg kbprb KB916258

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