Microsoft KB Archive/329180

= Integrated Technology Express Devices May Not Work with Windows XP =

Article ID: 329180

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q329180



SYMPTOMS
Computers with onboard devices from Integrated Technology Express may not work with Windows XP.



CAUSE
When Windows tries to perform a DMA transfer in the device driver, Windows cannot perform the DMA transfer using the system DMA channel (subordinate DMA). This occurs because Scsiport is modifying a buffer address.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name     SP   -- 19-Sep-2002 00:07  5.1.2600.101   89,984  Scsiport.sys (pre-SP1) 18-Sep-2002 17:19  5.1.2600.1122  90,240  Scsiport.sys (with SP1)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about dual-mode hotfixes in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

328848 Description of Dual-Mode Update Packages for Windows XP

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbbug kbfix kbqfe kbwinxppresp2fix KB329180

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