Microsoft KB Archive/321582

= The Outlook Web Access Change Password Option Does Not Function =

PSS ID Number: 321582

Article Last Modified on 3/26/2004

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The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003, Premium Edition
 * Microsoft Windows Small Business Server 2003, Standard Edition

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This article was previously published under Q321582





SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) and you try to change a user password, you may receive the following error messages:

Cannot find server.

-or-

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.



CAUSE
This behavior can occur because the option to change the password by using OWA is not activated, by default. You can only configure this option if Secure Sockets Layer (SSL) is installed on the OWA server and a specific virtual directory must be configured in Internet Information Services (IIS). The articles referenced in the &quot;More Information&quot; section address both of these issues.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003.



MORE INFORMATION
For additional information about how to configure and troubleshoot this component, click the following article numbers to view the articles in the Microsoft Knowledge Base:

186863 XWEB: Unable to Change Password Using OWA

297121 XWEB: How to Hide the Change Password Button on the Outlook Web Access Options Page

301428 Troubleshooting Outlook Web Access from an IIS Perspective

311342 XCCC: Exchange 2000 Server SP2 Server-Side OWA Registry Keys

259378 XWEB: Unable to Log On to a New Mailbox the First Time You Use Outlook Web Access

267568 XWEB: Old Password Still Works After You Change It Through Outlook Web Access

Additional query words: reviewdocid XCCC

Keywords: kbbug kbpending KB321582

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St kbSBServ2003Pre kbSBServ2003Search kbSBServ2003St kbSBServSearch

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