Microsoft KB Archive/928686

= Maintenance message on your Zune device: &quot;2: On your PC, open the Zune software and restore the Zune device firmware&quot; =

Article ID: 928686

Article Last Modified on 12/4/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 80GB Digital Media Player
 * Zune 8GB Digital Media Player

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SYMPTOMS
As you try to use your Zune device, the device appears to be nonfunctional. You receive the following error message:

2

On your PC, open the Zune software and restore the Zune device firmware.



CAUSE
This behavior occurs when the Zune device enters a recovery mode and requires that the Zune device software be restored.



THINGS TO TRY
Connect the Zune device to a computer that has the current Zune software installed, and then update the device to the current device software. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update your Zune device

Keywords: kberrmsg kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928686

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