Microsoft KB Archive/237739

= XADM: Exchange On-line Restore Fails with Event ID 8010 on Cluster Server =

Article ID: 237739

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q237739



SYMPTOMS
An on-line restore of the Exchange Server computer on a Cluster Server may fail with the following Event ID error in the application log:

Event ID: 8010

Source: NTBackup

Type: Error

Description:

Microsoft Exchange services returned 'XXX' from a call to 'ControlService(STOP)' additional data 'MSExchangeDS'



CAUSE
NTBackup tries to stop the Exchange Directory service rather than taking it off-line through the Cluster service.



WORKAROUND
Before running NTBackup, use Cluster Administrator to take the Exchange directory or information store off-line. After these services have been taken off-line, you can start NTBackup and proceed with the on-line restore as usual.

Additional query words: Failure won't start Wolfpack Node

Keywords: kbprb KB237739

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