Microsoft KB Archive/183241

= Host Account Cache Database Shows High CPU Utilization =

Article ID: 183241

Article Last Modified on 6/28/2004

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APPLIES TO


 * Microsoft SNA Server 3.0 Service Pack 4
 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 3.0 Service Pack 2
 * Microsoft SNA Server 4.0

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This article was previously published under Q183241



SYMPTOMS
The Host Account Cache database service (Snaudb.exe) may get into a state where it shows a very high CPU utilization. Tools such as Windows NT Performance Monitor or Task Manager can be used to view CPU utilization for active processes.



CAUSE
The Host Account Cache database service can get into a loop when one of its timeout routines tries to access a memory block that had been released with a free call. CPU utilization for this service jumps while it is stuck in this loop.



STATUS
Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0 SP1, 3.0 SP2, and 4.0.

This problem was corrected in the latest SNA Server version 3.0 and 4.0 U.S. Service Packs. For information on obtaining these Service Packs, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbbug kbfix KB183241

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