Microsoft KB Archive/188656

= OL98: Bitmaps in Message May Not Print Using HP5si MX PCL Driver =

Article ID: 188656

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q188656





SYMPTOMS
In Microsoft Outlook, when you use a Hewlett-Packard (HP) 5si printer with the HP5si MX PCL printer driver, version 2.51, to print a message you received and the message contains an embedded bitmap, only the text of the message prints. The bitmap is missing.



MORE INFORMATION
Hewlett-Packard printers and drivers are manufactured by Hewlett-Packard Company, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.



RESOLUTION
Choose one of the following methods:


 * Use the HP4si MX printer driver.

For more information about installing a printer driver, search the Windows Help Index for "printer drivers, installing."


 * In the Printer Properties, on the Graphics tab, click to select Use Raster Graphics.

For more information about changing the printer properties, search the Windows Help Index for "printer settings, changing."


 * In the Printer Properties, on the Graphics tab, click to select HP-GL/2 Graphics.

For more information about changing the printer properties, search the Windows Help Index for "printer settings, changing."


 * Include the bitmap in a Microsoft Word document and send the document in a message as an attachment.
 * Use Microsoft Word as your default message format, and send the bitmap in a new message.

Additional query words: 98 picture

Keywords: kbinfo kbprint kb3rdparty KB188656

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