Microsoft KB Archive/925536

= Error message when you page through the results of a view that contains a column that has the ntext type: &quot;A SQL Server error occurred. For more information, contact your system administrator Error Code: 0x80044150&quot; =

Article ID: 925536

Article Last Modified on 9/19/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
When you page through the results of a view that contains a column that has the ntext type, you receive the following error message in Microsoft Dynamics CRM 3.0:

A SQL Server error occurred. For more information, contact your system administrator Error Code: 0x80044150

This problem occurs after you sort the view results by the column that has the ntext type.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Note After you install the hotfix, you cannot sort by the column that has the ntext type.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server or the Microsoft CRM laptop client for Outlook. After you install this hotfix, you must clear the Internet cache before you start Microsoft CRM. To do this, follow these steps:
 * 1) In Internet Explorer, click Tools, click Internet Options, click Delete Cookies, and then click OK.
 * 2) Click Delete Files, click to select the Delete all offline content check box, and then click OK.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to install this hotfix.

Restart requirement
If you are prompted, restart the computer after you install this hotfix.

Removal information
To remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 server or the Microsoft CRM laptop client for Outlook, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 server or the Microsoft CRM laptop client for Outlook.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925536$\Spuninst folder.



Microsoft Dynamics CRM 3.0
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Microsoft has confirmed that this is a problem in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.



MORE INFORMATION
You may have to perform additional steps if you have customizations that have an ntext field in the view. After you install the hotfix, you must remove the ntext field, publish the customization, and then add the ntext field to the view.

Note The following steps refer to the All E-mails view. However, you can follow these steps for any view.

To do this, follow these steps:
 * 1) Start Microsoft CRM.
 * 2) Click Settings, click Customization, and then click Customize Entity.
 * 3) Double-click E-mail, click Forms and Views, and then double-click All E-mails.
 * 4) Click the column that has the ntext type, click Remove, and then click OK.
 * 5) Click Save and Close.
 * 6) On the Actions menu, click Publish.
 * 7) Click Forms and Views, and then double-click All E-mails.
 * 8) Click Add Columns, click to select the check box for the column that has the ntext type, and then click OK.
 * 9) Click Save and Close.
 * 10) On the Actions menu, click Publish.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB925536

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