Microsoft KB Archive/263627

= Computer May Stop Responding with Object Auditing Enabled =

Article ID: 263627

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q263627



SYMPTOMS
When object auditing is enabled, your Microsoft Windows 2000-based computer may stop responding (hang).

Customers have reported receiving a black screen, which seemed to indicate that the server experienced an access violation but in fact it just stopped responding. Some customers have reported that their computers restarted, but this is because third-party software was monitoring for hangs and restarted the server.



CAUSE
There is a problem with object auditing and locking in the kernel that can cause a deadlock. The only symptom of this issue is your computer hanging when auditing is enabled.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version        Size       File name --  29-May-2001  09:43  5.0.2195.3649  1,685,632  Ntkrnlmp.exe 29-May-2001 09:43  5.0.2195.3649  1,685,312  Ntkrnlpa.exe 29-May-2001 09:44  5.0.2195.3649  1,705,984  Ntkrpamp.exe 29-May-2001 09:43  5.0.2195.3649  1,663,424  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words: kbBaseOS

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kboswin2000fix kbhotfixserver KB263627

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