Microsoft KB Archive/230753

= XCLN: Outlook 8.03 Stays in Memory after Exiting =

Article ID: 230753

Article Last Modified on 10/26/2006

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APPLIES TO

 Microsoft Outlook, Exchange Server Edition, when used with:  Microsoft Windows 3.1 Standard Edition

 Microsoft Windows 3.11 Standard Edition 

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This article was previously published under Q230753



SYMPTOMS
Outlook will not exit from memory after you start a custom form and drag an attachment into the rich text format (RTF) body of that form.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook 97 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Outllib.dll



WORKAROUND
A reference to the form was not being released.

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STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook for Windows 3.x, Exchange Server Edition 8.0.

This problem is also fixed in Microsoft Outlook 98.

Keywords: kbbug kbfix kbqfe KB230753

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