Microsoft KB Archive/811946

= Outlook Stops Responding (Hangs) When You Reply to an Email Message =

Article ID: 811946

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Word 2002 Service Pack 2

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SYMPTOMS
When you click Reply to respond to an e-mail message, Microsoft Outlook may stop responding (hang). This symptom may occur if all the following conditions exist:
 * The message you reply to is a Rich Text message.
 * Outlook is configured to use Word to edit e-mail messages.
 * Outlook is configured to use Word to read Rich Text e-mail messages.
 * The e-mail message contains the HTML code &quot;A&quot; tag with an empty name string such as .



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix should have the following file attributes or later:   Date         Time   Size       File name 20-Dec-2002 19:12  5,795,080  Winword.msp 20-Dec-2002 19:54  6,637,840  Winwordff.msp After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size        File name 20-Dec-2002 00:41  10.0.4817.0  10,598,984  Winword.exe This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
To configure Outlook to use Word to edit your e-mail messages or to read Rich Text r-mail messages:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the Mail Format tab:
 * 4) * To set Word to edit E-mail messages, click to select the Use Microsoft Word to edit E-mail messages check box.
 * 5) * To set Word to read Rich Text e-mail messages, click to select the Use Microsoft Word to read Rich Text E-mail messages check box.
 * 6) Click OK.

Additional query words: kb2HR1

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB811946

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