Microsoft KB Archive/821576

= The End-User Defined Character (EUDC) Font Is Not Displayed Correctly in WordPad =

Article ID: 821576

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Professional Edition

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Notice


SYMPTOMS
When you use WordPad to view a document that contains an end-user defined character (EUDC) font, the font is not displayed correctly in WordPad.



CAUSE
This behavior may occur if you configure WordPad to start automatically when you log on to the computer.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version         Size    File name      Platform --- 22-May-2003 21:40  5.1.2600.1225   63,488  Userinit.exe   IA-64 22-May-2003 21:40  5.1.2600.1225   22,016  Wuserinit.exe  x86 22-May-2003 21:40  5.1.2600.1225   22,016  Userinit.exe   x86 21-Mar-2003 23:55  5.3.16.5        59,904  Xpsp1hfm.exe   IA-64 10-Jun-2003 23:31  5.1.2600.115    62,976  Userinit.exe   IA-64 10-Jun-2003 23:31  5.1.2600.115    21,504  Wuserinit.exe  x86 10-Jun-2003 01:39  5.1.2600.1232   63,488  Userinit.exe   IA-64 10-Jun-2003 01:38  5.1.2600.1232   22,016  Wuserinit.exe  x86 11-May-2003 23:26  5.3.16.6        24,576  Xpsp1hfm.exe   x86 10-Jun-2003 23:31  5.1.2600.115    21,504  Userinit.exe   x86 10-Jun-2003 01:38  5.1.2600.1232   22,016  Userinit.exe   x86

Note Because of file dependencies, this update requires Windows XP Service Pack 1 (SP1).

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name --- 02-Jul-2003 18:09  5.0.2195.6738      42,256  Basesrv.dll 17-Jan-2003 16:06  5.0.2195.6656     236,304  Cmd.exe 02-Jul-2003 18:09  5.0.2195.6762     222,992  Gdi32.dll 02-Jul-2003 18:09  5.0.2195.6741     711,440  Kernel32.dll 02-Jul-2003 18:09  5.0.2195.6751     333,072  Msgina.dll 08-Apr-2003 05:54  5.0.2195.6701      90,232  Rdpwd.sys 27-Jun-2003 00:27  5.0.2195.6761   4,607,488  Sp3res.dll 02-Jul-2003 18:09  5.0.2195.6766     380,176  User32.dll 02-Jul-2003 18:09  5.0.2195.6745     385,808  Userenv.dll 01-Jul-2003 16:35  5.0.2195.6766      17,680  Userinit.exe 19-Jun-2003 22:08  5.0.2195.6759   1,628,784  Win32k.sys 01-Jul-2003 00:56  5.0.2195.6765     182,032  Winlogon.exe 02-Jul-2003 18:09  5.0.2195.6758     243,984  Winsrv.dll 02-Jul-2003 18:09  5.0.2195.6741     711,440  Kernel32.dll 02-Jul-2003 18:10  5.0.2195.6759   1,628,784  Win32k.sys 02-Jul-2003 18:09  5.0.2195.6758     243,984  Winsrv.dll

Note Because of file dependencies, this update requires Windows 2000 Service Pack 4 (SP4).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Windows XP This problem was first corrected in Microsoft Windows XP Service Pack 2.

Additional query words: wordpad word pad eudc end user defined character display appear font

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwin2000presp5fix kbwinxppresp2fix kbfix kbbug KB821576

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