Microsoft KB Archive/234505

= OL2000: Imported Personal Address Book Does Not Resolve Names Properly =

Article ID: 234505

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q234505



SYMPTOMS
After importing your Personal Address Book (PAB) into your Contacts list, the names are not verified when verifying the address by pressing CTRL+K, or by clicking the Check Names on the toolbar.



CAUSE
This is caused when you use imported PAB entries that had both the first and last name entered in the First Name field.



RESOLUTION
Recreate the contacts that have a blank Last Name field.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If the PAB entry has the first and last names in the First name field, when they're converted the name is not parsed into the appropriate First name and Last name fields. Since the Last name field is empty, you can no longer use it to resolve the addresses. This gives the impression that the Contacts folder is not being used to check email addresses.

If you have a large number of contacts it may be easier to recreate them if you know exactly which records do not have a populated Last name field. You can isolate those contacts with no last name and are not Distribution lists, by creating a custom view.

Create a Custom View to Display Contacts
To see which contacts do not have a populated Last name field, create a view that shows only contacts with an empty Last name field and are not a Distribution List item.
 * 1) In the Contacts folder, on the View menu, point to Current View, and then click Define Views.
 * 2) Click New.
 * 3) Type a name for your new view, such as No Last Name.
 * 4) In the Type of view list, click to select Table, and then click OK.
 * 5) Click Filter.
 * 6) On the Advanced tab, click Fields, and type Last Name.
 * 7) Under Condition, click to select is empty. Click Add to List.
 * 8) Under Define more criteria, type Message Class, and under Condition, click to select doesn't contain. Under Value, type IPM.DistList . Click Add to List.
 * 9) Click OK.
 * 10) Click Fields. Add the First Name and Last Name fields, and then move them toward the top of the list. Click OK, OK, and Apply view. You will now see a list of the contacts that will need to be recreated.

Additional query words: OL2K

Keywords: kbbug KB234505

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