Microsoft KB Archive/887598

= Your Windows 2000-based computer may run slower and then may stop responding when you use it to access network shared folders on a Windows 3.11-based computer =

Article ID: 887598

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use a Microsoft Windows 2000-based computer to access network shared folders on a Microsoft Windows 3.11-based computer, the Windows 2000-based computer may run slower and then may stop responding (hang).

When you view the System log in Event Viewer on the Windows 2000-based computer, you see the following event: Event ID: 2019

Source: Srv

Description: The server was unable to allocate from the system nonpaged pool because the pool was empty



CAUSE
This problem may occur because of a memory leak in the kernel nonpaged pool memory on the Strg tag.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name --  18-Oct-2004  11:28  5.0.2195.6989  409,200  Mrxsmb.sys 15-Oct-2004 21:03  5.0.2195.6988  170,096  Rdbss.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB887598

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