Microsoft KB Archive/166986

= XCLN: Error Printing from MS Schedule+ If Normal.fmt Corrupted =

Article ID: 166986

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Schedule+ 97 Standard Edition

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This article was previously published under Q166986



SYMPTOMS
In Microsoft Schedule+ 7.0, when you attempt to print any view, you receive the following error message:

The print operation could not be completed. The specified directory name is not valid."



CAUSE
This error occurs if the Microsoft Schedule+ print format file, Normal.fmt, is corrupted. Normal.fmt is installed by the Microsoft Schedule+ Setup program.



RESOLUTION
Use the appropriate method to recreate the Normal.fmt file:

Method 1. Run the Microsoft Schedule+ Setup program

 * 1) Start the Microsoft Schedule+ Setup program.
 * 2) Click Add/Remove.
 * 3) In the list of installed components, click to clear the "Print Layouts and Paper Formats" check box.
 * 4) Click OK.
 * 5) Click Continue.
 * 6) Follow the instructions on the screen.
 * 7) Restart the Microsoft Schedule+ Setup program.
 * 8) Click to select the "Print Layouts and Paper Formats" check box.
 * 9) Click OK.
 * 10) Click Continue.
 * 11) Follow the instructions on the screen.

Method 2. Run the Microsoft Office 95 Setup program

 * 1) Start the Microsoft Office 95 Setup program.
 * 2) Click Add/Remove.
 * 3) Click to select the Microsoft Schedule+ check box.
 * 4) Click Change Option.
 * 5) In the list of installed components, click to clear the "Print Layouts and Paper Formats" check box.
 * 6) Click OK.
 * 7) Click Continue.
 * 8) Follow the instructions on the screen.
 * 9) Restart the Microsoft Schedule+ Setup program.
 * 10) Click to select the "Print Layouts and Paper Formats" check box.
 * 11) Click OK.
 * 12) Click Continue.
 * 13) Follow the instructions on the screen.

Additional query words: error printing format

Keywords: kbprint KB166986

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