Microsoft KB Archive/158979

= STOP 0x0000000A Running Netmon on Token Ring Networks =

Article ID: 158979

Article Last Modified on 8/8/2001

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q158979



SYMPTOMS
A computer running Windows NT using Network Monitor may blue screen with the following stop error message:

STOP: 0x0000000A (0x0000002e, 0x00000002, 0x00000000, 0xff0d9c07)

IRQL_NOT_LESS_OR_EQUAL - NDIS.SYS

NOTE: The first parameter and second parameter will be the same on each computer. The fourth address will fall within the Ndis.sys driver.



CAUSE
This STOP error may occur when you start a capture using Network Monitor Tools and agent in Windows NT Server 4.0 on Token Ring networks.



RESOLUTION
Do not run Network Monitor on the affected computer. Alternately, install Network Monitor 1.2 that ships with Systems Management Server.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0.



MORE INFORMATION
The Windows NT 4.0 Network Monitor is installed in the \System32\netmon directory. The Systems Management Server Network Monitor installation location by default is C:\NM.

If the Windows NT 4.0 Network Monitor Tools and Agent is installed in the Winnt\System32\Netmon directory before installing Network Monitor off the Systems Management Server CD, during the Systems Management Server Network Monitor installation, specify the \System32\Netmon directory as the installation location. Note, however, that two menu options for Network Monitor are placed on the Start Menu, one under Administrative Tools and one under Network Analysis Tools. It is possible to remove one of these by changing the Taskbar properties.

If the Windows NT 4.0 Network Monitor is installed, and the System Management Server Network Monitor is installed into a directory other than the \System32\Netmon location, then two menu options for Network Monitor are placed on the Start Menu. One menu option is placed in Administrative Tools and one in Network Analysis Tools and both run different versions of the program.

To remove the Windows NT version, perform the following steps:


 * 1) From the Start Menu, point to Settings, click Control Panel, and then double-click Services.
 * 2) Select the Network Monitor Tools and Agent, and then click Remove.
 * 3) Click Add, and then select Network Monitor Agent.
 * 4) Shutdown and Restart your computer.

Additional query words: 0xA

Keywords: kbusage KB158979

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