Microsoft KB Archive/176189

= WD97: Shading of Solid Black or Gray Wont Print Duplex on NT =

Article ID: 176189

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q176189





SYMPTOMS
When you print in duplex mode to an HP LaserJet 5si running under Windows NT 4.0, your document does not print on both sides of the page. Instead it prints only on one side of the page.



CAUSE
This problem will occur if your document contains a table with solid black shading.

This problem is more likely to occur with shading of higher percentages of gray (70% and higher). However, there is no certain percentage of shading at which this problem occurs. Sometimes the document will be printed on both sides of the page if it is formatted at 70-80% gray shading; however, other times it will not be printed at all.

NOTE: If the shading is of lower percentages of gray shading (5% to approximately 65%), duplex printing should function correctly.

This problem occurs with the HP LaserJet 5si driver that shipped with Windows NT 4.0. Changing any of the settings in the driver does not provide a workaround to this issue.



RESOLUTION
To resolve this problem, obtain the Hewlett-Packard (HP) LaserJet 5si driver for Windows NT 4.0 from the HP Web site. If you have trouble installing the new driver, contact Hewlett-Packard (HP) technical support. There are four printer driver versions provided with the HP driver:

HP LaserJet 5si (Standard)

HP LaserJet 5si Mopier

HP LaserJet 5si Mopier PS

HP LaserJet 5si/5si MX PS

NOTE: The standard HP LaserJet 5si driver does not have the duplexing feature.

For information about how to contact HP, please see the following article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K



MORE INFORMATION
The driver mentioned in this article is manufactured by Hewlett-Packard (HP), a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: one side two sided shade shades format borders and shading table cell duplex duplexed duplexing broken will not print both sides simplex one-sided two-sided multiple multiplex

Keywords: kbprb KB176189

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