Microsoft KB Archive/811896

= The network traffic increases after you try to use a remote printer in Microsoft Windows XP =

Article ID: 811896

Article Last Modified on 5/18/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
After you try to use a remote Lexmark printer over a virtual private network (VPN) connection, network traffic may increase. The increased network traffic can severely decrease performance on slow network links.



CAUSE
This problem may occur if you have Lexmark and HP printer drivers installed. For example, you may have a local HP printer and use a remote Lexmark printer on the network.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 32-bit edition
  Date         Time   Version       Size    File name --  07-May-2004  17:32  5.1.2600.109  86,528  Win32spl.dll

Windows XP 64-Bit edition
  Date         Time   Version       Size     File name      Platform --  20-Dec-2002  14:59  5.1.2600.109  264,192  Win32spl.dll   IA-64 19-Dec-2002 22:33  5.1.2600.109   86,528  Wwin32spl.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbclient kbprint kbnetwork kbwinxppresp2fix kbhardware kbinterop kbqfe kbfix kbbug KB811896

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