Microsoft KB Archive/831790

= The DHCP Management Pack in MOM 2000 SP1 cannot monitor a Windows Server 2003-based computer that is running the DHCP service =

Article ID: 831790

Article Last Modified on 10/25/2006

-

APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

-





SYMPTOMS
When you use the Dynamic Host Configuration Protocol (DHCP) Management Pack in Microsoft Operations Manager (MOM) 2000 Service Pack 1 (SP1) to monitor a Microsoft Windows Server 2003-based computer that is running the DHCP service, the following issues may occur:
 * The DHCP Management Pack in MOM 2000 SP1 cannot monitor the Windows Server 2003-based computer that is running the DHCP service.
 * The DHCP Management Pack in MOM 2000 SP1 generates false DHCP service alerts.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time       Size        File name --  09-Jun-2004  19:03       573         Install.log 17-May-2004 23:13       1,882,448   DHCP.akm



MORE INFORMATION
Do not merge the Microsoft DHCP Management Pack file (DHCP.akm) with the earlier version. Replace the earlier DHCP Management Pack file so that no duplicate rules remain.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

