Microsoft KB Archive/297917

= OFFXP: Error Message: MSIEXEC Caused an Invalid Page Fault in Module MSIEXEC.EXE at 015f:00400288 =

PSS ID Number: 297917

Article Last Modified on 7/4/2003

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The information in this article applies to:

 Microsoft Office XP (Setup), when used with:  the operating system: Microsoft Windows NT 4.0

 the operating system: Microsoft Windows 98 

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This article was previously published under Q297917



For a Microsoft Office 2000 version of this article, see 217688.



SYMPTOMS
When you install Microsoft Office XP, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, one of the following error messages appears:

MSIEXEC caused an invalid page fault in module MSIEXEC.EXE at 015f:00400288.

-or-

MSIEXEC caused an invalid page fault in module MSIEXEC.EXE at 137:00400288.

NOTE: The characters preceding the colon may vary.



CAUSE
This problem occurs if your computer is infected with the Win95.cih virus.

<div class="resolution_section">

RESOLUTION
To resolve this issue, remove the virus by obtaining the latest version of an antivirus program and deleting and then reinstalling the Windows Installer files. To do this, use the appropriate method for your operating system.

NOTE: Do not follow the steps in this section if your computer is running Microsoft Windows 2000 Professional or Microsoft Windows Millennium Edition (Me), because the Windows Installer files are part of the operating system for these two products.

For Microsoft Windows 98
<ol> Click Start and then click Shut Down.</li> Select Restart in MS-DOS mode, and then click OK.</li> Change to the \Windows\System folder. For example, type cd windows\system and then press ENTER.</li> Rename the following files:

Msi.dll

Msiexec.exe

Msihnd.dll

You can rename these files by using the Ren command. For example, &quot;ren msi.dll msi.old&quot; renames the Msi.dll file to Msi.old.</li> Type Win and then press ENTER. This starts Windows.</li> Double-click Instmsi.exe in the root of the Office XP CD-ROM.</li></ol>

For Microsoft Windows NT 4.0
<ol> Stop the Windows Installer service. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Double-click the Services Control Panel.</li> Select the Windows Installer service in the list of services, and then click Stop.</li> Click Yes to the prompt to confirm whether you want to stop the service.</li> Click Close.</li></ol> </li> Click Start, point to Programs, and then click Command Prompt.</li> Change to the \Winnt\System32 folder. For example, type cd winnt\system32 and then press ENTER.</li> Rename the following files:

Msi.dll

Msiexec.exe

Msihnd.dll

You can rename these files by using the Ren command. For example, &quot;ren msi.dll msi.old&quot; renames the Msi.dll file to Msi.old.</li> Type exit and then press ENTER.</li> Double-click Instmsiw.exe in the root of the Office XP CD-ROM.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about computer viruses, click the article number below to view the article in the Microsoft Knowledge Base:

129972 Description of Computer Viruses

For additional information about how to troubleshoot Office Setup, click the article number below to view the article in the Microsoft Knowledge Base:

290556 OFFXP: Office Stops During Setup: Troubleshooting Steps on Windows 98

Additional query words: winCIH CIH pictureit IPF MSIEXEC prb OFFXP

Keywords: kberrmsg kbprb KB297917

Technology: kbOfficeSearch kbOfficeXPSearch kbOfficeXPSetup kbOSWin98 kbOSWinNT400 kbOSWinNTSearch kbOSWinSearch

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