Microsoft KB Archive/187483

= WD97: Word Generates Application Error When File Is Saved in RTF =

Article ID: 187483

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q187483



SYMPTOMS
When you save a Microsoft Word 97 document in Rich Text Format (RTF), you may receive the following error message:

WinWord.exe - Application Error

The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX".

The memory could not be "read."



CAUSE
This problem occurs in rare cases when you save a Word document that contains numbered lists.



RESOLUTION
To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site:

http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx

IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.

For additional information about the fixes included in the latest update for Word 97, click the article number below to view the article in the Microsoft Knowledge Base:

265374 WD97: Post Service Release Fixes for Word 97



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Word 2000.

Additional query words: kbDSupport

Keywords: kbhotfixserver kbqfe kbdownload kbbug kbfix kbqfe KB187483

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