Microsoft KB Archive/813818

= STOP 0x0000008E error message on a blue screen and your computer does not enter hibernation or standby after you remove an IEEE 1394 storage device =

Article ID: 813818

Article Last Modified on 5/15/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
You may experience one or more of the following issues after you remove an IEEE 1394 storage device, such as a CD-ROM or external disk drive, from your Windows XP Service Pack 1 (SP1)-based computer:  When you put your computer into hibernation, you may receive a Stop error message similar to the following on a blue screen.


 * STOP: 0x0000008E (0xC00000005, 0x804EF844, 0xF89463FC,0x00000000)

 When you put your computer into standby, the monitor turns off as expected, however the computer does not enter standby. The power indicator on your computer indicates that the computer is not on standby.



CAUSE
These issues may occur if the following conditions are true:  The hotfix that is documented in

329909 IEEE 1394 Storage Device Detection Does Not Work When the System Resumes from Standby or Hibernation

is installed on your computer.

 You remove the IEEE 1394 storage device from your computer by using the Safely Remove Hardware feature (in the notification are of the taskbar, double-click the Safely Remove Hardware icon), and then put your computer into hibernation or on standby.

Note The IEEE 1394 storage device is removed in Windows XP but the device is still physically connected to your computer.

 Your application does a software disconnect of the IEEE 1394 storage device, and then you put your computer in hibernation or on standby, or the system goes on standby automatically.

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Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

<pre class="fixed_text">  Date         Time   Version        Size    File name     SP   20-Feb-2003  17:04  5.1.2600.111   38,656  sbp2port.sys 20-Feb-2003 17:04  5.1.2600.1172  38,656  sbp2port.sys  SP1

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbdisplay kbdriver kbwinxppresp2fix kbfix kbbug KB813818

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