Microsoft KB Archive/296075

{|
 * width="100%"|

OFF2000: Error Message When You Attempt to Install Office 2000 SR-1

 * }

Q296075

-

The information in this article applies to:


 * Microsoft Office 2000 (Setup), version Service Release 1 (SR-1)

-

SYMPTOMS
When you attempt to install Microsoft Office 2000 Service Release 1 (SR-1), you may receive the following error message

The installation source for this product is not available. Verify that the source exists and that you can access it.

and you are unable to install Office 2000 SR-1.

CAUSE
This behavior occurs when both of the following conditions are true:


 * You manually delete the Office folder.

-and-
 * You attempt to delete all Office registry keys.

The error message is produced because there are entries in the registry that cause the Windows Installer to detect an existing installation of Office 2000.

RESOLUTION
To resolve this issue, follow these steps:

 Download and install the Windows Installer Cleanup utility. Quit all programs and temporarily disable any anti-virus software. Click Start, and then click Run.  In the Run dialog box, type the following command line "path:\msizap t! {00010409-78E1-11D2-B60F-006097C998E7}" and then click OK. 