Microsoft KB Archive/161472

= OFF97: No Graphics on "Getting Results" Web Page =

Article ID: 161472

Article Last Modified on 9/25/2002

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APPLIES TO


 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.0
 * Microsoft Office 97 Standard Edition

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This article was previously published under Q161472



SYMPTOMS
When you click Getting Results Book on the Microsoft Office 97 Shortcut Bar, the "Getting Results with Microsoft Office 97" Web page contains no graphics. Instead, each graphic is replaced by a "no graphic available" symbol.



CAUSE
This problem may occur when you install Microsoft Office 97 from an administrative installation (setup /a) point on a network server.

Note that this problem may occur when you use any Internet browser.



WORKAROUND
You can prevent this problem from occurring by copying the necessary graphic files from the Microsoft Office 97 compact disc to a folder in the Microsoft Office 97 folder on the server.

Note that your network administrator or a person who has full access to your network server must copy the files. To copy the files, follow these steps:


 * 1) Start Microsoft Windows Explorer, browse to your Microsoft Office 97 compact disc, and then open the folder called Cdonline.
 * 2) Right-click the Art folder. On the shortcut menu, click Copy.
 * 3) Using Windows Explorer, connect to the network server that contains the administrative installation of Microsoft Office 97.

In Windows Explorer, you should see a series of folders called Aamsstp, Bitmaps, Cdonline, etc.
 * 1) Open the Cdonline folder.

Note that the Cdonline folder contains a single file, Result97.htm. This is the "Getting Results with Microsoft Office 97" Web page.
 * 1) On the Edit menu, click Paste.

This step pastes the Art folder and the four graphics files it contains to the administrative installation point for Microsoft Office 97 on the server.

The graphics appear correctly on the "Getting Results with Microsoft Office 97" Web page. It may be necessary to refresh the Web page by clicking Refresh on the Microsoft Internet Explorer toolbar, or by pressing F5.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
When you perform an administrative installation (setup /a) of Microsoft Office 97, all of the files that are required to install Microsoft Office 97 are copied to a share on a network server.

However, during an administrative installation, the Setup program does not copy the Art folder in the Cdonline folder to the network server. Although this situation does not cause any problems when you use the link on the "Getting Results with Microsoft Office 97" Web page, it causes the Web page to appear incorrectly when you click Getting Results Book on the Microsoft Office 97 Shortcut Bar.

The following table lists the files in the Art folder.   File name       Graphic Home_ofc.gif   "Microsoft Office" logo with puzzle pieces Homemsft.gif   "Microsoft" logo Name.gif       "Microsoft Office 97 Getting Results" Navigate.gif   "Go" button

Additional query words: OFF97 osb

Keywords: KB161472

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