Microsoft KB Archive/130169

Road Atlas 4.0: GP Fault When Printing Help to Color DeskJet

PSS ID Number: Q130169 Article last modified on 11-22-1995

4.00

WINDOWS

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========================================================= 4.00 WINDOWS kb3rdparty kbprint kbsetup kbmm

= SYMPTOMS =

You may receive the following general protection (GP) fault error message

Deskjetc.drv caused a General Protection Fault in module  at 

where  is the memory address, when you print an Automap Help file to a Hewlett-Packard (HP) DeskJet 500C, 550C, or 560C printer using DeskJet driver version 4.1.

= RESOLUTION =

Use one of the two following methods to solve the problem.

Solution 1
In Printer Setup, change the Printout option from Color Photo or Automatic to Color Graphics.

To change the Printout option:


 * 1) From the File menu, choose Printer Setup.
 * 2) Select the appropriate DeskJet printer.
 * 3) Choose the Setup button.
 * 4) In the Printout section, select Color Graphics. Choose OK.

-or-

Solution 2
Upgrade your DeskJet printer driver to version 5.0 or later.

For more information about obtaining Hewlett-Packard printer drivers contact Hewlett-Packard technical support: (800) 752-0900.

If you cannot immediately install the new driver version, install the DeskJet 500 printer driver. The DeskJet 500 printer driver serves as a workaround, but features unique to your specific printer, such as color, may be lost.

To install the DeskJet 500 printer driver, use the following steps:


 * 1) From Control Panel, usually located in the Main program group, double-click the Printers icon.
 * 2) Choose the Add button. Select the HP DeskJet 500 printer.
 * 3) Choose install. Follow the screen directions to load the driver.
 * 4) Select the DeskJet 500 printer. Choose Close.

The products discussed here are manufactured by Hewlett-Packard (HP), a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kb3rdparty kbprint kbsetup kbmm KBSubcategory: win31

= Additional reference words: auto auto-map reference =

Keywords : win31 Version : 4.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1995.