Microsoft KB Archive/253875

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Serial Mouse Is Not Detected During Windows 2000 Setup

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Q253875

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you install Windows 2000 from a command prompt, Setup may not detect your serial mouse, but you may be able to complete Setup by using your keyboard.

CAUSE
This issue can occur if your mouse is connected to a Belkin OmniView serial-port switch box.

RESOLUTION
To resolve this issue, contact Belkin to inquire about the availibility of a fix for this issue.

To work around this issue, connect your mouse directly to the serial port on your computer before you install Windows 2000.

MORE INFORMATION
For more information on compatible hardware for Windows 2000, consult the Windows NT Hardware Compatibility List (HCL). This is a compilation of computers and computer hardware that have been extensively tested with Windows NT for stability and compatibility. Microsoft Product Support Services uses the HCL to determine whether or not a computer is supported for use with the Windows NT operating system. The latest HCL is available from the following Microsoft Web site:

"http://www.microsoft.com/hcl/default.asp" NOTE: To obtain the text file of the Windows 2000 HCL, click the following Microsoft FTP site:

"ftp://ftp.microsoft.com/services/whql/win2000hcl.txt" Additional query words:

Keywords : kbhw KBW2KHOME

Issue type : kbprb

Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch kbWinDataServSearch