Microsoft KB Archive/227411

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"Fax and Printer Rendering System Could Not Be Added" Entry in Setuperr.log File

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The information in this article applies to:


 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you view the Windows 2000 Setup error log (Setuperr.log) file after an upgrade from Microsoft Windows 95 or Microsoft Windows 98, you may see the following entries:

Error: Printer Microsoft Fax could not be added. No printers were found.

Error: Printer Rendering Subsystem could not be added. No printers were found.

CAUSE
This issue can occur if you do not have a modem installed, or if your modem is not properly detected.

RESOLUTION
To resolve this issue, install a Windows 2000-compatible modem. If you have a modem installed, and it is not properly detected, contact the modem's manufacturer to inquire about the availability of a fix for this issue.

STATUS
This behavior is by design.

MORE INFORMATION
During the installation or upgrade process, Windows 2000 Setup tries to install fax support. If you do not have a modem installed, or your modem is not detected properly, Setup adds the appropriate entries to the Setuperr.log file. This message only applies to installation of the Fax subsystem; it has nothing to do with any printer you may have installed.

Additional query words:

Keywords : kbhw kbsetup

Version : WINDOWS:2000

Platform : WINDOWS

Issue type : kbprb

Technology :