Microsoft KB Archive/943911

= Error message when you try to perform an online backup of your photos in Windows Live OneCare: &quot;Online photo backup cannot continue&quot; =

Article ID: 943911

Article Last Modified on 10/25/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you use Windows Live OneCare to try to perform an online back up of your photos, you receive the following error message:

Online photo backup cannot continue



CAUSE
Typically, this issue occurs when an update has not been downloaded correctly because of a problem with Background Intelligent Service (BITS).



RESOLUTION
To resolve this issue, you must reinstall BITS. To do this, follow these steps.

Note You must have Windows XP with Service Pack 2 installed to complete these steps.
 * 1) Use Windows Explorer to locate the \Windows\inf folder.
 * 2) On the Tools menu, click Folder Options.
 * 3) On the View tab, clear the Hide extensions for known file types check box, and then click OK.
 * 4) Right-click qmgr.inf, and then click Install.
 * 5) If you are prompted to insert the Windows XP with SP2 CD, click Browse, and then locate the  \ServicePackFiles\i386 folder.
 * 6) Click Qmgr.dll, click Open, and then click OK.
 * 7) Restart the computer.

Keywords: kbtshoot kbprb kbexpertisebeginner KB943911

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