Microsoft KB Archive/933576

= A customer invoice is not paid or is partially paid, or a $0.00 balance appears on the A/R Aging Reports after you create a write-off for a customer in Accounting Professional 2007 or in Accounting Express 2007 =

Article ID: 933576

Article Last Modified on 8/16/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007

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SYMPTOMS
After you create a write-off for a customer in Microsoft Office Accounting Professional 2007 or in Microsoft Office Accounting Express 2007, you experience one of the following symptoms:
 * The customer invoice is not paid or is partially paid.
 * A $0.00 balance appears on the A/R Aging Reports.



CAUSE
This problem may occur if the following conditions are true:
 * You use the Write Off command on the Actions menu to create a write-off for a customer from the customer record.
 * You did not apply the write-off journal entry to an outstanding invoice.



RESOLUTION
To resolve this problem, apply the write-off journal entry to the outstanding customer invoices.

For more information about how to apply a payment or a credit to an invoice, see the &quot;Apply a customer credit to an invoice&quot; topic in Accounting Professional 2007 Help or in Accounting Express 2007 Help.

Note A customer's balance is the difference between the unpaid invoices and the outstanding credits. The customer may also display a positive balance or a negative balance. This balance may agree or may not agree with the balance that appears in the Customer Payment window for the same reason.



Steps to reproduce the problem

 * 1) In an Accounting Professional 2007 or an Accounting Express 2007 sample company, point to New on the Customers menu, and then click New Invoice.
 * 2) In the Customer Name field, click a customer to create an invoice.
 * 3) In the Products and Service pane, select an item.
 * 4) Click Save and Close.
 * 5) On the Customers menu, point to Customer Lists, and then click Customers.
 * 6) Right-click the customer who you created in step 2, and then click Open Selected Items.
 * 7) On the Actions menu, click Write Off, and then enter the required information.
 * 8) On the Customers menu, point to Customer Lists, and then click Invoices.
 * 9) Double-click the invoice that you saved in step 4.
 * 10) Verify that the Invoice status displays Not Paid or Partially Paid.

