Microsoft KB Archive/930638

= Error message when you try to start an application in Microsoft SoftGrid: &quot;Error code: xxxxxx-xxxxxx0A-00000163&quot; =

Article ID: 930638

Article Last Modified on 3/9/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to start an application in Microsoft SoftGrid, you receive the following error message:

The SoftGrid Client could not launch {application_name}.

An unexpected error occurred. Please report the following error code to your System Administrator.

Error code: xxxxxx-xxxxxx0A-00000163

The following error is logged to the SoftGrid Client log file (Sftlog.txt):

The SoftGrid client could not connect to stream URL 'protocol://server_name:port/path/filename.sft' (FS status: xxxxxx0A-00000163).

The client was unable to connect to a SoftGrid server (rc xxxxxx0A-00000163)



CAUSE
This problem occurs when the SoftGrid Client performs partial GUID reads. This behavior causes GUID conflicts.



RESOLUTION
To resolve this problem, use one of the following methods:
 * Upgrade the SoftGrid Client. This problem is corrected in SoftGrid Client 4.1.
 * Create a new sequence. A new sequence can be created to replace the exist sequence. Creating a new sequence will create new GUIDs and reduce the chance of GUID conflicts.

Keywords: kbtshoot kbexpertiseinter KB930638

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