Microsoft KB Archive/261097

= IntelliPoint Setup Cannot Detect Required Version of Windows NT 4.0 =

Article ID: 261097

Article Last Modified on 11/24/2003

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APPLIES TO


 * Microsoft IntelliPoint 3.1
 * Microsoft IntelliPoint 3.2
 * Microsoft Windows NT 4.0 Service Pack 3
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT 4.0 Service Pack 6
 * Microsoft Windows NT 4.0 Service Pack 6a

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This article was previously published under Q261097



SYMPTOMS
When you install the Microsoft IntelliPoint software on a Microsoft Windows NT 4.0-based computer, you may receive the following error message:

Setup did not detect Windows 95, Windows 98 or Windows NT 4.0 Service Pack 3.0 or later running on your computer. Refer to the product packaging for Microsoft IntelliPoint system requirements.



CAUSE
This behavior can occur if your installation of Windows NT 4.0 is registered as a release candidate (RC) version of Windows NT 4.0.



RESOLUTION
To resolve this issue, install the latest Windows NT 4.0 service pack, or reinstall the Windows NT 4.0 service pack that is currently installed on the computer.

If this issue continues to occur, install version 3.0 of the IntelliPoint software.

NOTE: There is no functional difference between versions 3.0 and 3.1 or 3.2 of the IntelliPoint software. Versions 3.1 and 3.2 of the IntelliPoint software provides support for the Microsoft Windows 2000 operating system.



STATUS
Microsoft has confirmed that this is a problem in Microsoft IntelliPoint software, versions 3.1 and 3.2.



MORE INFORMATION
To determine whether your installation of Windows NT 4.0 is registered as a release candidate version, check the version line in the About Windows dialog box:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type winver, and then click OK.
 * 3) Note the text next to the Version line to see whether RC is contained in the version number.
 * 4) Click OK to close the dialog box.

For additional information about the version string, click the article numbers below to view the articles in the Microsoft Knowledge Base:

222507 Incorrect Service Pack Level Displayed After Applying Hotfix

246547 RC Designations of the Windows NT Kernel Versions

Additional query words: 3.10 3.20 intelli point nt4 winnt setup could not detect windows

Keywords: kberrmsg kbsetup kbprb KB261097

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