Microsoft KB Archive/265437

= XADM: Information Store Service Does Not Start After Upgrade to Exchange Server 5.5 with Server Specific Error 2147746063 and Event ID 282 =

Article ID: 265437

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q265437



SYMPTOMS
When you upgrade from Microsoft Exchange Server version 5.0 to version 5.5, during the Modifying Services phase of the upgrade, the Exchange Directory Service starts but the Exchange Information Store Service may stop and you may receive indication of Server Specific Error 2147746063.

The following event ID is logged in the Event Viewer application log:

Event ID: 282

Source: MSExchangeDS

Description: Could not modify object address because the DS reported the following error. You do not have the permission required to complete this operation.



CAUSE
This issue can occur when the Windows NT Administrator account and the Exchange Service Account do not have the proper Exchange Administrator permissions assigned to the necessary Exchange containers.



RESOLUTION
To resolve this issue, assign the Service Account Admin role to the Service Account and the Permissions Admin role to the Windows NT Administrator account to the Organization, Site, and Configuration containers, and then log on as the Exchange Service Account to upgrade to Exchange Server version 5.5.  Assign permission roles by doing the following:  On the taskbar, click Start, point to Programs, point to Microsoft Exchange, and then click Microsoft Exchange Administrator. In the Administrator program, click the Site container. On the File menu, click Properties. In the Site Properties dialog box, in the Windows NT accounts with permissions box, click Service Account. In the Roles list, click Service Account Admin, and then click OK.</li> In the Windows NT accounts with permissions box, click your Windows NT Administrator user account.</li> In the Roles list, click Permissions Admin, and then click OK.</li> Repeat this procedure for the Organization and Configuration containers.</li></ol> </li> Start User Manager for Domains and view the permissions of the Service Account to make sure that the account was granted Log on as Service permissions.</li> Log on to Exchange Server computer, and then run the upgrade program from the Exchange Server 5.5 compact disc.</li></ol>

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MORE INFORMATION
For additional information about upgrading to Exchange Server version 5.5 and error 2147746063, click the article number below to view the article in the Microsoft Knowledge Base:

185573 XADM: Setup Fails with 0xc0020424 During Upgrade to Version 5.5

Keywords: kbprb KB265437

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