Microsoft KB Archive/257669

= Unable to Log On to a Secure Site Using a Personal Certificate =

Article ID: 257669

Article Last Modified on 11/14/2003

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.01 Service Pack 2

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This article was previously published under Q257669



SYMPTOMS
Internet Explorer may damage the private key when a certificate is imported from a .pfx file. Internet Explorer may appear to successfully import the certificate, but you are unable to establish a Secure Socket Layer (SSL) session.

If you attempt to log on to a secure site using the damaged personal certificate, the following error message is displayed:

title:- Microsoft Internet Explorer

Internet Explorer cannot open the internet site

https://.......

An error occurred in the secure channel support.



RESOLUTION
To resolve this behavior, delete the damaged certificate and upgrade to Microsoft Internet Explorer 5 or later, or upgrade to Microsoft Windows NT 4.0 Service Pack 6 or later.



WORKAROUND
To work around this behavior, delete the damaged certificate and obtain a new personal certificate.



MORE INFORMATION
This behavior cannot be reproduced at will and may randomly occur with imported personal certificates.

Additional query words: corrupt corrupted fail fails

Keywords: kbenv kbprb KB257669

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