Microsoft KB Archive/254381

= Visio5: Error Message: General File Transfer Error During Install - Msoc.dll =

PSS ID Number: 254381

Article Last Modified on 8/5/2004

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The information in this article applies to:


 * Microsoft Visio Standard 5.0x
 * Microsoft Visio Professional 5.0x
 * Microsoft Visio Technical 5.0x
 * Microsoft Visio Enterprise 5.0x

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This article was previously published under Q254381



SYMPTOMS
When you install Visio 5.0x, you may receive the following error message:

General File transfer error during install - msoc.dll



CAUSE
The msoc.dll file is a native Microsoft Office file that versions of Visio released before version 5.0c attempt to update during installation. When you install Visio 5.0, 5.0a, or 5.0b on a computer that has a network version of Microsoft Office 95 or 97 installed, Visio attempts to copy the msoc.dll file to the Program Files\Microsoft Office\Office folder. If the msoc.dll file resides in a folder marked read only, the copy attempt fails.



RESOLUTION
There are two resolutions for this issue. You can:

 Install Service Release C for your version of Visio 5.0. The following files are available for download from the Microsoft Download Center:

Download Vis5X25C.exe now (for the U.S. version of Visio 5.0)

Download IE5X25C.exe now (for the International English version of Visio 5.0)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. Upgrade to a Visio 2000 product. To upgrade to Visio 2000, visit the following Web address:

http://www.microsoft.com/office/visio/



Note Log off your corporate network before installing Visio. If you have questions about how to log off your corporate network before installing Visio, ask your System Administrator.

Additional query words: msoc dll

Keywords: kbdownload kberrmsg kbfile kbGraphxLink kburl KB254381

Technology: kbVisio500xSearch kbVisioSearch kbZNotKeyword3

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