Microsoft KB Archive/193658

Err Msg: Your Bank or Brokerage Does Not Allow this Type of…

PSS ID Number: Q193658 Article last modified on 10-31-1998

WINDOWS:

WINDOWS

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The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 == Microsoft Money 97 == 

= SYMPTOMS =

When you attempt to create an Epay transaction to send to an existing payee, you may see the following text in the Online Payee Details dialog box, even though all boxes in the dialog box are filled:

Online Services needs the address and account number for this payee.

If you do not modify the information in the payee address boxes before you click OK, you may receive the following error message:

Your bank or brokerage does not allow this type of transaction. Please change the highlighted field.

-or-

You may not be able to enter an Epay transaction in the account register or the payment calendar.

= CAUSE =

This behavior can occur if both of the following conditions are true:


 * You use the CheckFree stand-alone bill payment service.
 * The payee information for an existing payee is damaged.

= RESOLUTION =

To resolve this issue, slightly modify the address information for the payee. When you save the modified address information, Money replaces the damaged payee address information.

To modify the address information for the payee, follow these steps:

  When you receive the error message listed in the “Symptoms” section of this article, click OK.   Modify any of the data in the Online Payee Details dialog box. For example, change “Street” to “St,” or “Ave” to “Avenue.”   Click OK. If you receive the following message, click Yes  is an Online Payee. If you change the address, Online Bill Payment will no longer be able to send payments for this payee to a centralized address. This increases the number of days Online Bill Payment needs to pay this payee to four. Do you want to continue? where  is the name of the payee whose information you are changing. </li>  Send the new payment to your Online Bill Payment service provider. At the conclusion of the call, a Choose A Specific Payee dialog box may be displayed. The Choose A Specific Payee dialog box contains the following text The Payee, <Payee>, with the account number <Number> has been received. The Payee has potential matches below. Choose one to match this payee, or Create New to add this payee to your file. where <Payee> is name and <Number> is the account number of the payee whose information you changed. If you receive this message, click your payee in the Payee List box, and then click OK. </li></ol>

NOTE: After you complete these steps, if you attempt to send a payment inquiry letter to the payee whose information you modified, you receive the following error message:

Money has attempted to send an invalid request to Online Services. Please try your call again.

For more information about this error message, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q174609 TITLE : Money 98: ErrMsg: Money Has Attempted to Send an Invalid Request

Additional query words: w_money 7.0 6.0 CheckFree ISC bill-pay pol corrupt toy ====================================================================== Keywords : kbonline Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.