Microsoft KB Archive/888796

= Error message “Setup was unable to find an instance of the Microsoft CRM server components” when installing Microsoft CRM Sales for Outlook 1.2 =

Article ID: 888796

Article Last Modified on 6/13/2007

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APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft CRM 1.2
 * Microsoft CRM 1.2

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SYMPTOMS
When installing Microsoft Business Solutions CRM Sales for Outlook 1.2 (the Outlook client,) you may receive the following error message:

Setup was unable to find an instance of the Microsoft CRM server components.



CAUSE
This problem occurs for one or both of the following reasons.

Cause 1
The Microsoft CRM underlying Web site does not use Integrated Windows authentication.

Cause 2
There are network connectivity problems. Or, there are Domain Name System (DNS) configuration problems.



Resolution 1
Change the settings in the Internet Information Services (IIS) by following these steps:
 * 1) On the computer that is running Microsoft CRM Server, click Start, point to Programs, point to Administrative Tools, and then click Internet Services Manager.
 * 2) In the left pane, expand your computer name until you see Microsoft CRM Version 1.2.
 * 3) Right-click Microsoft CRM Version 1.2 and select Properties.
 * 4) Click the Directory Security tab.
 * 5) Under the Anonymous access and authentication (IIS 6.0) or Anonymous access and authentication control (IIS 5.0) section, click Edit.
 * 6) Make sure that only Integrated Windows authentication is checked. Basic authentication (password is sent in clear text) and further authentication methods should be unchecked.
 * 7) Restart IIS. To do this, click Start, click Run, type iisreset, and then click OK.

Resolution 2
Verify network connectivity. Or, verify DNS configuration settings. There may be network connectivity problems or DNS configuration setting problems that must be corrected in order to continue the Microsoft CRM Sales for Outlook installation. For more information about how to resolve network connectivity problems, click the following article number to view the article in the Microsoft Knowledge Base:

829528 Network troubleshooting tools for Microsoft Business Solutions CRM installations

If the problem continues, enable the Automatically Detect Settings option in Windows Internet Explorer. To do this, follow these steps:
 * 1) Start Internet Explorer, click Tools, and then click Internet Options.
 * 2) Click the Connections tab, and then click LAN Settings.
 * 3) Click to select the Automatically Detect Settings check box, and then click OK two times.
 * 4) Close Internet Explorer, and then start the installation of the Outlook client.

Keywords: kbmbsmigrate kbprb kbhowto kbinfo kberrmsg KB888796

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