Microsoft KB Archive/322737

= Inetinfo Process Crashes in DSCOMOBJ During LDAP Request Handling =

PSS ID Number: 322737

Article Last Modified on 10/30/2002

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The information in this article applies to:


 * Microsoft Site Server 3.0 Commerce Edition

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This article was previously published under Q322737



SYMPTOMS
Internet Information Services (IIS), which is represented by the Inetinfo process, fails intermittently with an error that is reported by Drwtsn32 as a fault in the Site Server Lightweight Directory Access Protocol (LDAP) service, Ldapsvc.



CAUSE
An exception occurs during the processing of the heap header structure that is used for the LDAP service. This results in an access violation in the Inetinfo process.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Site Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version           Size     File name --  05-Jun-2002  00:07  7.0.1322.0        229,264  Ldapsvc.dll



STATUS
Microsoft has confirmed that this is a problem in Site Server 3.0.



MORE INFORMATION
The heap header structure is now validated so that any exception that involves the header is properly handled. As a result, a further allocation will be performed for the heap to grow successfully.

Keywords: kbbug KB322737

Technology: kbAudDeveloper kbSiteServ300 kbSiteServ300Search kbSiteServSearch

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