Microsoft KB Archive/833306

= FIX: Outlook Express Cannot Open a Message That Is Encrypted by BizTalk Server 2002 =

Article ID: 833306

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2002 Standard Edition

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SYMPTOMS
When you try to use Microsoft Outlook Express to open a message that was encrypted with Microsoft BizTalk Server, you may receive one of the following messages from Outlook Express:

Message could not be displayed Outlook Express encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.

Error Decrypting Message

You cannot read the message.

This might be because: You may have lost or deleted the Digital ID that the message is encrypted to. You may have installed the Digital ID that the message is encrypted to on another computer. The sender may have meant the message for somebody else. You do not have the necessary security package installed on this computer.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date         Time   Version     Size     File name --- 04-Dec-2003  07:51  3.0.2512.0  561,424  Sharedcomp.dll Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbfix kbbug KB833306

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