Microsoft KB Archive/170636

= OFF97: Camcorder Movies May Not Work with NeoMagic Video =

Article ID: 170636

Article Last Modified on 11/22/2000

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APPLIES TO


 * Microsoft Office 97 Standard Edition

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This article was previously published under Q170636



SYMPTOMS
When you play a Microsoft Camcorder movie (an .avi file), the movie may not be played correctly. Instead, the entire screen appears to be black except for the pointer, the Stop window that is displayed by Microsoft Camcorder, and a thin strip at the bottom of the screen.



CAUSE
This problem may occur if you are using a NeoMagic video driver. Microsoft Camcorder movies may not be played back correctly on a computer that is using a NeoMagic video driver.



WORKAROUND
To work around this problem, switch to a different video driver (for example, the standard VGA video driver).



STATUS
This problem occurs when you use Microsoft Camcorder and certain NeoMagic video drivers. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
This problem may occur when using any of the following NeoMagic video drivers:

NeoMagic MagicGraph 128 PCI

NeoMagic MagicGraph 128 VL

NeoMagic MagicGraph 128V

NeoMagic MagicGraph 128ZV

NeoMagic video drivers are provided when you purchase a computer that uses a NeoMagic video chip set; updated drivers cannot be obtained directly from NeoMagic Corporation. Check with your computer vendor to see if newer drivers are available.

For more information about NeoMagic video drivers, use your Web browser to go to the following address:

http://www.neomagic.com/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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Keywords: kbprb kbusage KB170636

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