Microsoft KB Archive/129320

How to Stop an Epay Transaction

PSS ID Number: Q129320 Article last modified on 05-26-1995

1.00

WINDOWS

= SUMMARY =

If you send Epay instructions to On-Line Services and then decide to cancel the payment, you can void the Epay transaction and send the instructions to On-Line Services up until 4 days before the due date.

= RESOLUTION =

To tell On-Line Services to cancel an Epay transaction, do the following:

  Select the Epay transaction you want to stop by clicking it once in the register.   Select the Change, Delete, or Schedule A Transaction squishy.   Select the Change It squishy.   Select the Void It squishy. Lexi will give you the following message: This payment has already been sent to Pay On-Line. If you void it, an instruction will be sent to Pay On-Line to cancel it.   Select the Yes, Void It squishy.   Lexi will notify you that the transaction has been voided. Choose the OK button. NOTE: At this point, before you send the void instructions, you can change your mind and unvoid the transaction by choosing the Unvoid It squishy. Once you have sent the instructions, you will not be able to unvoid it.   Choose the button with the green check mark to enter the change.   Lexi will ask if you want to send the instructions now. Select the Yes, Send Now squishy. </li></ol>

= MORE INFORMATION =

If you try to void an Epay after four days before the due date, Lexi tells you that there is a problem and gives you the following message:

It is too late for Pay On-Line to cancel this payment. It has already been processed for payment.

At this point, the only way to cancel the payment is to contact your bank to stop payment on the check.

KBCategory: kbusage KBSubcategory: B_Checkbook KBPriority3

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