Microsoft KB Archive/191520

Money Err Msg: Money Could Not Complete the Call…

PSS ID Number: Q191520 Article last modified on 09-17-1998

WINDOWS:4.0,4.0a,5.0,6.0,7.0

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99, version 7.0 Microsoft Money 98, version 6.0 == Microsoft Money, versions 4.0, 4.0a, 5.0 for Windows 95 == 

= SYMPTOMS =

When you attempt to download a statement or send an online transaction to a direct dial provider such as ISC or Visa, you may receive the following error message

Money could not complete the call due to trouble communicating with the modem port. Please try again.

or the modem may dial the number, negotiate a connection with the financial institution’s server, and then unexpectedly drop the connection.

= CAUSE =

This behavior can occur if your modem is based on the V.90 modulation protocol, and the modem in the Direct Banking server at your financial institution is based on the V.32bis modulation protocol.

= RESOLUTION =

To resolve this issue, use a modem that supports the same modulation protocol as the modem on your financial institution’s Direct Banking server.

Currently, most Direct Banking servers use modems that support the V.32bis modulation protocol or lower. If your modem is based on the V.90 modulation protocol, you may not be able to connect to a modem unless it uses the V.34 modulation protocol or higher.

Many modems support lower modulation protocols for communication with older modems. To determine if your modem supports the V.32bis modulation protocol or earlier protocols, contact your modem vendor.

= Additional query words: w_money 6.0 monkey 4.0 5.0 6.0 tshooting modems v90 =

Keywords : kbenv kberrmsg Version : WINDOWS:4.0,4.0a,5.0,6.0,7.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.