Microsoft KB Archive/280349

= XADM: &quot;Account information Is Incorrect&quot; Error Message Occurs When You Install Exchange Server 5.5 =

Article ID: 280349

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q280349



SYMPTOMS
When you install Exchange Server 5.5, and you want to join an existing site, you may receive the following error message after you enter the password for the Exchange Server service account.

Account information is incorrect.



CAUSE
This issue can occur if the Exchange Server services on the existing Exchange Server computer that you selected during installation are configured to log on by using the User Principal Name (UPN) of the Exchange Server service account. For example, the account that the services are configured to log on is displayed as &quot; @ .com&quot; instead of in the following downlevel domain format:

\



RESOLUTION
To resolve this issue, manually configure the Exchange Server services to use the downlevel domain format for the Exchange Server service account. You must perform the following procedure on the existing Exchange Server computer:
 * 1) Click Start, point to Programs, click Administrative Tools, and then double-click Services.
 * 2) Double-click the Microsoft Exchange System Attendant service.
 * 3) Click the Log On tab from the service properties, verify that This Account is selected, and then type the account name using the pre-Windows 2000 format, for example,  \.

NOTE: To confirm that you entered the name correctly, start the Active Directory Users and Computers snap-in, and then click the Account tab to view the properties of the account.
 * 1) Type the correct password in the Password and Confirm Password boxes.
 * 2) Repeat steps three to five for the remaining Exchange Server services.
 * 3) Stop the Exchange Server services, and then restart them.

Keywords: kbprb KB280349

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