Microsoft KB Archive/832325

= How to troubleshoot the installation of Application Center 2000 =

Article ID: 832325

Article Last Modified on 6/21/2004

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APPLIES TO


 * Microsoft Application Center 2000 Service Pack 2
 * Microsoft Application Center 2000 Standard Edition
 * Microsoft Application Center 2000 Standard Edition

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to install Microsoft Application Center 2000 Service Pack 2 (SP2), the installation fails and you receive the following error message:

Error 1722. An error occurred while performing the task. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action register_CLBSetup.exe, location: C:\Program Files\Microsoft Application Center\CLBSetup.exe, command: /i Action ended 11:34:39: InstallFinalize. Return value 3.



CAUSE
Error 1722 is a generic Microsoft Windows Installer error that indicates an installation failure. However, the error message does not indicate the reason for the failure.

If you had previously installed Microsoft Application Center 2000 on the server and if you have removed the program, the problem may occur if the removal of Application Center 2000 was not complete. Some files, some folders, and some registry keys may not have been removed from the previous installation of Application Center.



RESOLUTION
This section describes troubleshooting methods that you can use to resolve problems with the installation of Application Center 2000 SP2.

The method that you use depends on whether Application Center was previously installed:
 * If you have previously installed Application Center 2000, start at &quot;Method 1&quot; and follow each method until the problems are resolved.
 * If no version of Application Center 2000 was previously installed, start at &quot;Method 3&quot; and follow each method until the problems are resolved.

Method 1: Use the Acremover.exe tool to remove leftover files
To resolve this problem, use the Acremover.exe tool to remove the files, the folders, and the registry keys that are leftover from the previous installation. Microsoft recommends that you run this tool after each failed installation of Application Center 2000.

To use this tool, the .NET Framework must be installed.

For additional information about the Acremover.exe tool and how to use it, click the following article number to view the article in the Microsoft Knowledge Base:

825436 How to use the Acremover.exe tool

Method 2: Manually remove leftover files
If the .NET Framework is not installed, you must manually remove the files, the folders, and the registry keys.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To make sure that the previous installation of Application Center 2000 is completely removed, follow these steps:  If the following services that are associated with Application Center 2000 are present on your computer, stop the services:  Application Center Administration Service Application Center Cluster Service Application Center Log Query Helper Application Center Name Resolution Service Application Center Synchronization Service</li> COM+ Component Load Balancing Service</li> SQLAgent$MSAC</li></ul> </li> Remove the following Application Center 2000 and Microsoft Application Center SQL Server Desktop Engine (MSDE) keys from the registry: <ul>  </li>  </li>  </li>  </li>  </li>  </li>  </li>  </li>  </li>  </li></ul> </li> Remove the following folder:

C:\Program Files\Microsoft Application Center

If you cannot remove the folder, run the following command at a command prompt, and then try to remove the folder again:

msizap.exe T {20F95200-47D6-4CAC-92FF-5F6B29C78F88}

</li> Remove the following folder:

C:\Program Files\Microsoft SQL Server\MSSQL$MSAC

</li> Use the Add/Remove programs item in Control Panel to remove Health Monitor.</li></ol>

Method 3: Install from Setup.hta
If the problem continues to occur after you have followed the previous steps to remove leftover files, follow these steps:
 * 1) Start your installation from the Setup.hta installer file. The Setup.hta file generates a log file that is named Ac_setup.log and that indicates where the installation failed. By using the information in Ac_setup.log, you can continue to troubleshoot. (The Ac_setup.log file is typically saved in either the C:\WINNT folder or in the C:\Windows folder.)

If you start your installation from the Setup.exe installer file, the log file is not generated and cannot give you troubleshooting information.
 * 1) Open Ac_setup.log in a text editor such as Notepad and search for &quot;Return value 3&quot;.
 * 2) View the text that appears immediately before &quot;Return value 3&quot; for indications about error codes or error messages.

Method 4: Review the errors in the Ac_setup.log file
If the problem continues to occur after you have followed the previous steps, you can view the Ac_setup.log file for more information about where the installation failed.

Following are two of the errors that are frequently encountered:

Error 1722

Error 1722. An error occurred while performing the task. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action register_CLBSetup.exe, location: C:\Program Files\Microsoft Application Center\CLBSetup.exe, command: /i Action ended 11:34:39: InstallFinalize. Return value 3.

Error 2744

Internal Error 2744. register_CLBSetup.exe, C:\Program Files\Microsoft Application Center\CLBSetup.exe, /i The program experienced an internal error. If this condition persists, restart the application or contact your support personnel .Action ended 14:58:44: InstallFinalize. Return value 3

Use the ACComplusVerify tool to fix the errors
If the Ac_setup.log file includes either error 1722 or error 2744, run the ACComplusVerify tool. If bad components are detected, remove them. For additional information about how to run this tool and about how to remove bad components, click the following article number to view the article in the Microsoft Knowledge Base:

299309 How to use the ACComPlusVerify tool

Repair the COM+ catalog
If the problem continues to occur even after you run the ACComplusVerify tool, this behavior indicates that a COM+ catalog may be corrupted. For additional information about how to repair a corrupted COM+ catalog, click the following article numbers to view the articles in the Microsoft Knowledge Base:

301919 PRB: Cannot expand &quot;My Computer&quot; in Component Services MMC snap-in

315296 How to clean up a damaged COM+ catalog

For more information about another error that may appear in the Ac_setup.log file and how to resolve the problem, see the &quot;Method 6: Additional error in Ac_setup.log&quot; section that appears later in this article.

Method 5: Determine whether a third-party program is at fault
Some third-party applications seem to cause problems during Application Center 2000 installation. For example, either of the following programs may cause the problem: <ul> <li>ASPUpload: This program has the following registry key

The REG_DWORD unnamed value of 2 for InprocServer32 causes the problem.</li> <li>ASPGrid: This program has the following registry key:

</li></ul>

If the problem continues to occur even after you use the earlier methods, follow these steps:
 * 1) Rename the InprocServer32 key with any other name, and then restart the server. For example, use the name DummyKey.
 * 2) Install Application Center 2000.
 * 3) Replace the dummy key name with the original name, InprocServer32, and then restart the server.

Method 6: Additional error in Ac_setup.log
The following error message may be listed in the Ac_setup.log file

Starting custom action InstallPerfMon

Registering performance counters from sqlctr.ini

PerfmonLoad routine returned error code 6

Action ended 19:55:22: InstallFinalize. Return value 3.

For additional information about this error and how to resolve the problem, click the following article numbers to view the articles in the Microsoft Knowledge Base:

315083 A SQL Server Desktop Engine 2000 installation fails when it tries to register Performance Monitor counters

296152 PRB: Application Center 2000 installation fails during MSDE installation

320946 PRB: MSDTC Service must be started to install Application Center 2000

The follow error message is displayed in the Ac_setup.log file:

Action 18:19:00: register_acadmin.exe. Internal Error 2835. ErrorIcon, SetupError The program experienced an internal error. If this condition persists, restart the application or contact your support personnel. Internal Error 2744. register_acadmin.exe, C:\Program Files\Microsoft Application Center\AcAdmin.exe, -service The program experienced an internal error. If this condition persists, restart the application or contact your support personnel. Action ended 18:20:06: InstallFinalize. Return value 3. Action 18:20:06: Rollback. Rolling back action:

A dbmon trace shows the following:

<pre class="fixed_text">00000250 182.87378513 [2208] 2260, AsaiRoot, acmetaobj.cpp, (699), [18:19:03] [0xC0140079] CAcMetaObj::WriteValues 00000251 182.87390553 [2208] 2260, AsaiRoot, appsrvobjimpl.cpp, (1063),[18:19:03] [0xC0140079] CAppSrvObjImpl::_Save 00000252 182.87402971 [2208] 2260, AsaiRoot, acapplications.cpp, (600), [18:19:03] [0xC0140079] CAcApplications::CreateSiteApps - saving app 00000253 182.88563896 [2208] 2260, AsaiRoot, appsrvadm.cpp, (93), [18:19:03] [0xC0140079] init apps 00000254 182.88625524 [2208] 2260, AsaiRoot, appsrvadm.cpp, (165),[18:19:03] [0xC0140079] _tWinMain - Service The problem is that a Web site on the server uses characters that are not valid in Application Center 2000. The following characters are not permitted:
 * &quot;
 * ]
 * &quot;
 * ]
 * ]
 * ]
 * ]
 * ]
 * ]
 * ]

Rename the Web sites that include characters that are not valid, and then restart the Web service.

Method 7: Previous solutions do not work and you suspect MSDE
If none of the previous steps that are listed in this article resolve the problem, and if you suspect that the problem is because of the Microsoft SQL Server 2000 Desktop Engine installation (MSDE), consider the following:
 * If an attempt to install MSDE appears before &quot;Return value 3&quot;, the issue may be occurring during the installation of MSDE.
 * Try to install Application Center 2000 without the Event and Performance Logging feature turned on. This logging feature tries to install MSDE. During Application Center 2000 installation, click the Custom install option, and then select the Event and Performance Logging check box.
 * If the installation succeeds without the Event and Performance Logging feature turned on, the problem occurs during the MSDE installation. The problem may be caused by some of the bits of MSDE that are leftover from the previous removal of Application Center 2000. Remove the leftover files according to the steps that are listed at the beginning of the &quot;Resolution&quot; section.

Method 8: The &quot;SetCLBIdentity&quot; string appears just before &quot;Return value 3&quot;
This situation does not occur frequently. For additional information about what to do in this situation, click the following article number to view the article in the Microsoft Knowledge Base:

318495 PRB: Unable to install Application Center 2000 due to SetCLBIdentity

Keywords: kbinfo KB832325

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