Microsoft KB Archive/237520

= Encarta Encyclopedia 2000: Article Opens Very Slowly or Program Stops Responding =

Article ID: 237520

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237520



SYMPTOMS
When you open an article in Microsoft Encarta Encyclopedia 2000, the article may take an unexpectedly long time to appear on the screen or the program may stop responding.



CAUSE
This behavior can occur if the microprocessor (CPU) installed in your computer meets or only barely exceeds the minimum system requirements needed to run Encarta Encyclopedia 2000.



RESOLUTION
To resolve this issue, install a faster microprocessor in your computer.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.



MORE INFORMATION
If a CD-ROM changer is installed in your computer, you may be able to improve performance by inserting only one Encarta Encyclopedia compact disc in the CD-ROM changer at any one time.

When you are prompted to insert the other Encarta Encyclopedia CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is currently in the CD-ROM changer before you insert the other disc.

Additional query words: multi multi-media media mm ee2k opens hangs freeze lock

Keywords: kbbug kbhardware kbpending kbui KB237520

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