Microsoft KB Archive/918956

= Error message when you open the Internet Explorer 6 Favorites pane in Windows XP or in Windows Server 2003: &quot;Iexplore.exe has generated errors&quot; =

Article ID: 918956

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
On a computer that is running Microsoft Windows Server 2003 or Microsoft Windows XP, you receive the following error message when you open the Favorites pane in Microsoft Internet Explorer 6:

Iexplore.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.

Then, Internet Explorer 6 unexpectedly exits.

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CAUSE
This problem occurs when a Microsoft Internet Explorer Maintenance policy setting is applied to the computer, and the Favorites pane is open.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix, you must have the original release version of Windows Server 2003 or Windows Server 2003 with Service Pack 1 (SP1) installed.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 1 (SP1) installed.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP1
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WORKAROUND
To work around this problem, do not open the Favorites pane in Internet Explorer 6 when an Internet Explorer Maintenance policy is applied to the computer.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: group policy object GPO winxp win2k3 win2003 ie ie6 application fault

Keywords: kbwinserv2003sp2fix kbwinserv2003presp2fix kbwinxppresp3fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB918956

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