Microsoft KB Archive/245583

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General Protection Fault When Browsing for Device Drivers

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Q245583

The information in this article applies to:


 * Microsoft Windows 95

SYMPTOMS
When Windows detects a new Plug and Play device in your computer and you are prompted to locate the device drivers, you may receive one of the following error messages:

An Exception OD has occurred at memory address

-or-

Msgsrv32 has caused a General Protection Fault in module Kernel32

-or-

Msgsrv32 caused an invalid page fault in Msgsrv32.dll

-or-

MSGSRV32 caused an invalid page fault in module Kernel32.dll

-or-

Msgsrv32 caused a General Protection Fault in Msgsrv32.exe

NOTE: You can also receive these error messages if you refresh Device Manager, and then browse to install the drivers of any detected device.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  File name      Version      Date MSGSRV32.EXE  4.0.0.1112   Jan 12, 1999

STATUS
This issue does not occur in Windows 98.

Additional query words: w95qfe

Keywords : kberrmsg win95 kbbpqfe1a

Issue type : kbprb

Technology : kbWin95search kbWin95