Microsoft KB Archive/326631

= BUG: Error Message When You Open a Media Player File Through File Explorer =

Article ID: 326631

Article Last Modified on 6/3/2004

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APPLIES TO


 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition

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This article was previously published under Q326631



SYMPTOMS
If you open a Microsoft Windows Media Player file through File Explorer, the device may stop responding (hang), or you may receive the following error message:

Windows Media Player cannot play this file because the file cannot be found or the file type is not valid. Verify that the Windows Media Player network and proxy settings (Tools > Settings > Network) are correct, or that any required storage cards are available.



CAUSE
This behavior occurs when a Media Player file is opened outside the Media Player application. You must open Media Player files only inside Media Player.



RESOLUTION
To play a file:
 * 1) Tap Start, and then tap Windows Media.
 * 2) Tap Select, and then locate the content or file.
 * 3) Open the file.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

This issue has been reproduced on the following devices:
 * Compaq iPAQ 38xx
 * AudioVox Thera

Please comment this article to add any additional devices that display this behavior. To resolve this issue, install the most current version of Microsoft Media Player. To download the most current version of Media Player, please visit Downloads on http:\\www.Microsoft.com\WindowsMobile or your device's OEM website. Please note that there may not be an update available for your particular device.

Keywords: kbbug kbnofix kbdswce2003swept KB326631

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