Microsoft KB Archive/905813

= You receive an 0x8004010F error message when you try to synchronize the offline address list on an Exchange 2007 server or Exchange 2003 server in Outlook 2003 =

Article ID: 905813

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2007 Enterprise Edition
 * Microsoft Exchange Server 2007 Standard Edition

-





SYMPTOMS
When you try to synchronize the offline address list on a Microsoft Exchange Server 2007 server or Microsoft Exchange Server 2003 server in Microsoft Office Outlook 2003, you may receive the following error message in the Sync Issues folder:

0x8004010F An object could not be found

If you try to send an e-mail message after you receive this error message, you may receive the following error message in Outlook 2003:

Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed. An object could not be found.'



CAUSE
This problem may occur if one of the following conditions is true:
 * When you view Properties in the Address lists setting in Exchange System Manager, one of the following conditions is true:
 * The offline address book list object has a missing address list.
 * The offline address book list object has an incorrect address list.
 * When you view Properties in the Offline address list setting in Exchange System Manager, one of the following conditions is true:
 * The offline address book list object has a missing address list.
 * The offline address book list object has an incorrect address list.



RESOLUTION
To resolve this problem, use one of the following methods.

Method 1
Use this method to resolve this problem when you view Properties in the Address lists setting in Exchange System Manager.

Exchange 2003
 * 1) In Exchange System Manager, expand the Recipients container.
 * 2) Click the Offline Address Lists container.
 * 3) In the right pane, right-click the offline address list object, and then click Properties.
 * 4) On the General tab, verify that a valid address list is populated under Address lists. If a valid address list is not populated under Address lists, you must add one.

Note The default address is the global address list.
 * 1) Click OK.
 * 2) Right-click the offline address list object again, and then click Set as New Default if the offline address list object is not set.
 * 3) If you made any changes, right-click the offline address list object again, and then click Rebuild.

Exchange 2007
 * 1) In the Exchange Management Console, expand Server Configuration, and then click Mailbox.
 * 2) In the Database Management window, right-click Properties on the mailbox store.
 * 3) Click the Client Settings tab, click Browse, and then click the appropriate offline address book.
 * 4) Click OK two times.

Method 2
Use this method to resolve this problem when you view Properties in the Offline address list setting in Exchange System Manager.

Exchange 2003
 * 1) In Exchange System Manager, click Properties for the mailbox store, and then verify that the offline address list is populated with a valid offline address list object in Offline address list on the General tab.

Note If the offline address list is not populated with a valid offline address list object, click Browse to select a valid offline address list object.
 * 1) Send an e-mail message from Outlook 2003.

Note In Outlook 2003, you may have to log off and log on again for a valid test.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XCCC

Keywords: kbprb kbexchdirectory KB905813

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.