Microsoft KB Archive/141658

Money: Err Msg: Transactions Previously Processed

PSS ID Number: Q141658 Article last modified on 08-18-1998

WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 Microsoft Money versions 4.0, 4.0a for Windows 95 == Microsoft Money versions 3.0, 3.0a == 

= SYMPTOMS =

When you try to use online bill payment in Microsoft Money, you receive an error message similar to the following:

Your request to Pay or Cancel Payment of to by was not processed. ERROR: This request was processed previously.

This error message occurs when one of the following conditions is true:

  You deleted an electronic payment from your account register. -or-   You are using an earlier version of your data file. -or- </li>  You are using a backup copy of your data file. -or- </li>  You received a communication error or other error message during your first transmission and sent the instructions again. If this occurred, please see the following article in Microsoft Knowledge Base: ARTICLE-ID: Q148300 TITLE : Money: Avoiding Duplicate Payments When Communication Fails </li></ul>

= CAUSE =

If You Delete an Epay or Apay Transaction
If you delete an electronic payment or an automatic payment from the Account Register, the internal counter does not match the counter on record at Online Services.

The process that occurs is similar to the following example:

  You send an Epay to a. In return, the transaction is assigned check number 102 in the account register. </li>  You then delete check number 102 in the Account Register and send a new transaction. The next transaction Money sends to Online Services will be assigned the same number as the previously deleted transaction. Online Services sees that the new payment request has a previously used sequence number and sends you an error message that the payment was previously processed. </li></ul>

If You Are Using an Earlier Version of Your Data File
If you use an older version of your *.mny data file that does not contain the Epay #102 to a, you receive the Transaction Previously Processed error message. This occurs most often when you use money on two computers.

If you are running Windows 95, we suggest to use the Briefcase to transfer data files between computers. For information on how to use the Windows 95 Briefcase to transport Money data files, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q135054 TITLE : Money: Copying Data Files for Use on Another Computer

= RESOLUTION =

There are two ways that you can end the error message.

  If you know what the last transaction number was, then you can send yourself checks until the check number within Money is equal to the number of checks received by the Online Service provider. -or- </li>  You can reset Money. This is done by turning off and then turning on the online portion of the account. </li></ul>

Steps to Reset the Online Portion of Your Account
NOTE: Before you turn off the online feature of your account, you need to cancel all Apays that are in your Payment Calendar or Future Transactions window. You can send new instructions to reestablish these Automatic Payments when your account is fixed.

You may want to write a letter inquiring about a specific payment before disabling the online service. Specific inquiries concerning previous transactions are not available after the online portion of our accounts have been reset. After resetting the Online portion of the account, you can write a general-purpose letter regarding bill payment if you have questions about a previous payment.

In addition, make sure you make a copy of your original .mny file using Windows Explorer or File Manager. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.

Money 99
These steps are only required for Banks using ISC or OFC.

<ol style="list-style-type: decimal;">  Start Money. </li>  On the Money Home screen, click Bills on the navigation bar. </li>  In the left pane, click Set Up Bills & Deposits. Right-click the Apay transaction, and then click Cancel Automatic Payment. </li>  When Money asks if you want to permanently cancel this payment, click Yes. </li>  Repeat steps 3 and 4 for all Apays in the Payment Calendar. NOTE: If you do not recall which bills are Automatic Payments, click each bill on the bill list with your right mouse button. If Cancel Automatic Payment is a menu item, the bill is configured as an Automatic Payment. </li>  On the navigation bar, click Online. </li>  Click the arrow to the left of Online Financial Services to get a list of all the available banks, and click on the correct bank. </li>  Click Connect and send the Cancel instructions. This permanently cancels all Automatic Payments. </li> <li> On the navigation bar, click Online Banking if you are not already there. </li> <li> Click Online Setup. </li> <li> Click Number 5, &quot;Change Online Services. </li> <li> Keep clicking Next until you reach the dialog box stating “Select the account you would like to set up for Online Services.” </li> <li> Click the first account and click Next. </li> <li> Click to clear the Online Statements and Online Bill Payment check boxes. </li> <li> Click Next. </li> <li> Depending upon the number of services you are turning off, Money asks at least once if you want to disable the service. Make sure you read the dialog boxes explaining the results of disabling online statements and/or online bill payment. </li> <li> Click Yes. Your account’s Online Services are now turned off. Repeat for each account you wish to cancel. </li> <li> To enable your account for Online Services again, click Online Setup, and then click number 5, “Change Online Services”. </li> <li> Work through the dialog boxes. NOTE: You should confirm all of your personal information based upon the new reference guide sent to you by your bank or Online Service Provider. </li> <li> Make sure you place a check mark in the Online Statements and/or Online Bill Payment check boxes. </li> <li> Click Next. Make sure your Account Number and Account Type are correct. </li> <li> Click Next. Make sure your Bank Routing Number is correct. </li> <li> Click Next (and click Finish, if it appears). Your account is now set up for Online Services again. </li></ol>

Money 98
These steps are only required for Banks using ISC or OFC.

<ol style="list-style-type: decimal;"> <li> Start Money. </li> <li> On the Money Home screen, click Bills on the navigation bar. </li> <li> In the list of Bills and Deposits, right-click the Apay transaction, and then click Cancel Automatic Payment. </li> <li> When Money asks if you want to permanently cancel this payment, click Yes. </li> <li> Repeat steps 3 and 4 for all Apays in the Payment Calendar. NOTE: If you do not recall which bills in your Payment Calendar are Automatic Payments, click each bill on the bill list with your right mouse button. If Cancel Automatic Payment is a menu item, the bill is configured as an Automatic Payment. </li> <li> Click Online Banking on the navigation bar. </li> <li> Click the arrow to the left of Online Banking and Investments, to get a list of all the available banks, and click on the correct bank. </li> <li> Click Connect tab and send the Cancel instructions. This permanently cancels all Automatic Payments. </li> <li> On the navigation bar, click Online Banking if you are not already there. </li> <li> Click Getting Started. </li> <li> Click Number 5, &quot;Change Online Services. </li> <li> Keep clicking Next until you reach the dialog box stating “Select the account you would like to set up for Online Services.” </li> <li> Click the first account and click Next. </li> <li> Click to clear the Online Statements and Online Bill Payment check boxes. </li> <li> Click Next. </li> <li> Depending upon the number of services you are turning off, Money asks at least once if you want to disable the service. Make sure you read the dialog boxes explaining the results of disabling online statements and/or online bill payment. </li> <li> Click Yes. Your account’s Online Services are now turned off. Repeat for each account you want to cancel. </li> <li> To enable your account for Online Services again, click the Getting Started tab, and then click number 5, “Change Online Services”. </li> <li> Work through the dialog boxes. NOTE: You should confirm all of your personal information based upon the new reference guide sent to you by your bank or Online Services. </li> <li> Make sure you place a check mark in the Online Statements and/or Online Bill Payment check boxes. </li> <li> Click Next. Make sure your Account Number and Account Type are correct. </li> <li> Click Next. Make sure your Bank Routing Number is correct. </li> <li> Click Next (and click Finish, if it appears). Your account is now set up for Online Services again. </li></ol>

Money 5.0
These steps are only required for Banks using ISC or OFC.

<ol style="list-style-type: decimal;"> <li> Start Microsoft Money. </li> <li> On the Contents screen, click Payment Calendar. </li> <li> In the list of Bills and Deposits, right-click the Apay transaction, and then click Cancel Automatic Payment. </li> <li> When Money asks if you want to permanently cancel this payment, click Yes. </li> <li> Repeat steps 3 and 4 for all Apays in the Payment Calendar. NOTE: If you do not recall which bills in your Payment Calendar are Automatic Payments, click each bill on the bill list with your right mouse button. If Cancel Automatic Payment is a menu item, the bill is configured as an Automatic Payment. </li> <li> Click Go To Home Banking. </li> <li> Click the Bank name to get a list of all the available banks, and click on the correct bank. </li> <li> Click Connect (or Send Payments) and send the Cancel instructions. This permanently cancels all Automatic Payments. </li> <li> Click Go To Home Banking. </li> <li> Click the Accounts tab. </li> <li> Click Select Online Services. </li> <li> Keep clicking Next until you reach the dialog box stating “Select the account you would like to set up for Online Services.” </li> <li> Click the first account and click Next. </li> <li> Click to clear the Banking and Online Bill Payment check boxes. </li> <li> Click Next. </li> <li> Depending upon the number of services you are turning off, Money asks at least once if you want to disable the service. Make sure you read the dialog boxes explaining the results of disabling online banking and/or online bill payment. </li> <li> Click Yes. Your account’s Online Services are now turned off. Repeat for each account you wish to cancel. </li> <li> To enable your account for Online Services again, click Select Online Services from the Accounts tab. </li> <li> Work through the dialog boxes. NOTE: You should confirm all of your personal information based upon the new reference guide sent to you by your bank or Online Services. </li> <li> Make sure you place a check mark in the Online Banking and/or Online Bill Payment check boxes. </li> <li> Click Next. Make sure your Account Number and Account Type are correct. </li> <li> Click Next. Make sure you have selected your bank from the list and that your bank routing number is correct. If your bank isn’t on the list, select (My Bank Isn’t On This List). </li> <li> Click Next (and click Finish, if it appears). Your account is now set up for Online Services again. </li></ol>

Money 4.0, 4.0a
<ol style="list-style-type: decimal;"> <li> Start Microsoft Money. </li> <li> On the Contents screen, click Payment Calendar. </li> <li> In the list of Bills and Deposits, right-click the Apay transaction, and then click Cancel Automatic Payment. </li> <li> When Money asks if you want to permanently cancel this payment, click Yes. </li> <li> Repeat steps 3 and 4 for all Apays in the Payment Calendar. NOTE: If you do not recall which bills in your Payment Calendar are Automatic Payments, click each bill on the bill list with your right mouse button. If Cancel Automatic Payment is a menu item, the bill is configured as an Automatic Payment. </li> <li> Click Go To Online Services. </li> <li> Click Call and send the Cancel instructions. This permanently cancels all Automatic Payments. </li> <li> Click Go To and then click Account Manager. </li> <li> Click the account you want to turn off. </li> <li> Click Account Details. </li> <li> Click Select Online Services. </li> <li> Make sure the Banking and Online Bill Payment boxes do not contain any check marks. </li> <li> Click Next. </li> <li> Depending upon the number of services you are turning off, Money asks at least once if you want to disable the service. Make sure you read the dialog boxes explaining the results of disabling online banking and/or online bill payment. </li> <li> Click Yes. Your account’s Online Services are now turned off. </li> <li> To turn on your account, click Set Up Online Services, or Select Online Services. The text that appears on the button is be determined by how many other accounts (if any) you have set up for online services. </li> <li> Work through the dialog boxes. NOTE: If you have no other accounts still set up for online services, you need to confirm all of your personal information. </li> <li> Make sure you place a check mark in the Online Banking and/or Online Bill Payment check boxes. </li> <li> Click Next. Make sure your Account Number and Account Type are correct. </li> <li> Click Next. Make sure you have selected your bank from the list and that your bank routing number is correct. If your bank isn’t on the list, select (My Bank Isn’t On This List). </li> <li> Click Next. Your account is now reset. </li></ol>

Money version 3.0
<ol style="list-style-type: decimal;"> <li> Start Microsoft Money. </li> <li> On the Window menu, click Future Transactions. </li> <li> On the Edit menu, click Void Transaction. </li> <li> When asked if you want to permanently cancel this Automatic Payment, click Yes. Money displays VOID and a lightning bolt, indicating that there is a pending instruction to cancel this Automatic Payment. </li> <li> Repeat steps 3 and 4 for all Apays listed in Future Transactions window. </li> <li> On the On-Line menu, click Pay On-Line, and then click Call. This permanently cancels Automatic Payments. </li> <li> On the List menu, click Account List </li> <li> Click the account you want to turn off, and then click Money On-Line Services. </li> <li> Make sure Pay On-Line and Bank On-Line are not selected. </li> <li> Click OK. </li> <li> Money prompts you with at least one confirmation dialog box. Be sure to read the dialog boxes explaining the results of turning off online banking and/or online bill payment. </li> <li> Click Yes for each dialog box. Your online accounts are turned off. </li> <li> To turn on your account, click Money On-Line Services. </li> <li> Make sure you select Pay On-Line and/or Bank On-Line. </li> <li> If you are using Bank On-Line, follow these steps: <ol style="list-style-type: lower-alpha;"> <li> Verify that the Account Description is correct. </li> <li> Select the appropriate Financial Institution. If your financial Institution is not listed, click Other. </li> <li> Type your routing number in the Bank Routing Number box at the bottom of the dialog. </li></ol> </li> <li> Click OK button. Your account is now reset. </li></ol>

For additional information on resetting your accounts see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q141265 TITLE : Online: Disable and Re-enable Account to Reuse After Canceling

= Additional query words: w_money older old 97 6.0 7.0 dolly =

Keywords : kberrmsg kbdta kbonline Version : WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbhowto ============================================================================= Copyright Microsoft Corporation 1998.