Microsoft KB Archive/935685

= Error message when you configure the Media Center feature or when a scheduled program guide download occurs in Windows Vista: &quot;Windows Media Center Store Update Manager stopped working&quot; =

Article ID: 935685

Article Last Modified on 8/29/2007

-

APPLIES TO


 * Windows Vista Home Premium
 * Windows Vista Ultimate

-



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
In Windows Vista, you may receive an error message that resembles the following when you configure the Media Center feature:

Windows Media Center Store Update Manager stopped working and was closed.

A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

You may also receive this error message when a scheduled Electronic Program Guide download occurs.

When this problem occurs, an error message that resembles the following may be logged in the Application log:

Event Type: Error

Event Source: Application Error

Event ID: 1000

Description:

Faulting application mcupdate.EXE, version 6.0.6000.16386, time stamp 0x4549b55f, faulting module KERNEL32.dll, version 6.0.6000.16386, time stamp 0x4549bd80, exception code 0xe0434f4d, fault offset 0x0001b09e, process id 0x1d74, application start time 0x01c79cc85730cdbd.



CAUSE
This problem may occur when you modify the registry to use a custom program guide.



RESOLUTION
To resolve this problem, apply the following hotfix. Then, edit the Windows Vista registry to preserve the settings for the custom program guide. For information about how to do this, see the &quot;Registry information&quot; section.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Registry information
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To preserve the settings for the custom program guide, set the disableUpdateDiscSvc registry entry to 1 after you apply this hotfix. To do this, follow these steps:  Click Start, type regedit in the Start Search box, and then press ENTER. Locate and then click the following registry subkey:

 In the details pane, right-click disableUpdateDiscSvc, and then click Modify. In the Value data box, type 1, and then click OK. Exit Registry Editor.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
Before you apply the hotfix package, one of the following scenarios may occur: <ul> When the disableUpdateDiscSvc registry entry has a value of 1, the Windows Media Center Store Update Manager (Mcupdate.exe) may exit unexpectedly. You experience the problem that is described in the &quot;Symptoms&quot; section.

In this scenario, McUpdate.exe does not modify the discSvc registry entry.</li> If the disableUpdateDiscSvc registry entry does not exist, or if the entry has a value of zero, Mcupdate.exe resets the discSvc entry to the default value. In this scenario, third-party electronic program guides may be disabled. Additionally, you may receive an error message that resembles the following:

Invalid country or region

</li></ul>

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB935685

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.