Microsoft KB Archive/818636

= Office XP program stops responding when you insert a TIFF file in a document or in an e-mail message =

Article ID: 818636

Article Last Modified on 2/5/2007

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APPLIES TO


 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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SYMPTOMS
When you insert a TIFF file in a Microsoft Office XP document or e-mail message, the Office program may stop responding. Additionally, you receive the following error message. (Microsoft Word is used in this example.)

Microsoft Word has encountered a problem and needs to close.

We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Word. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.

If you click the click here link to see what data this error report contains, you receive an error signature similar to one of the following:   AppName       AppVer        ModName     ModVer          Offset Winword.exe  10.0.2627.0   Ntdll.dll   5.1.2600.1106   00001d26

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  AppName       AppVer        ModName     ModVer          Offset Winword.exe  10.0.2627.0   Mso.dll     5.1.2600.1106   00803ce8



CAUSE
This problem may occur if a computer has a processor with the speed of 1 Gigahertz (GHz) or less.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time       Size       File name 22-Apr-2003 02:07     10,140,944  Sharedff.msp 22-Apr-2003 00:22      3,967,144  Sharedop.msp After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.   Date         Time   Version        Size       File name --  21-Apr-2003  17:00  10.0.5215.0     9,939,528  Mso.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFFQFE 8186 kb2HR1

Keywords: kbqfe kbhotfixserver kberrmsg kbbug kbfix kbofficexppresp3fix KB818636

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