Microsoft KB Archive/918792

= The &quot;E-mail&quot; command is missing or is unavailable in Excel 2007, in PowerPoint 2007, or in Word 2007 =

Article ID: 918792

Article Last Modified on 10/15/2007

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APPLIES TO


 * Microsoft Office Excel 2007
 * Microsoft Office PowerPoint 2007
 * Microsoft Office Word 2007

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
In Microsoft Office Excel 2007, in Microsoft Office PowerPoint 2007, or in Microsoft Office Word 2007, you click Send on the Office menu. When you do this, you experience one of the following symptoms:
 * The Send command is unavailable.
 * The E-mail command is missing.



CAUSE
This issue may occur when Microsoft Outlook is not installed on the computer.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Change the default e-mail program to Outlook
To do this, follow these steps:
 * 1) Start Microsoft Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Programs tab.
 * 4) In the E-mail box, select Microsoft Outlook.
 * 5) Click OK.

Method 2: Verify the registry settings
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Close all programs. Click Start, click Run, type regedit in the Open box, and then click OK. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem

 Locate the following registry values. Typically, these values are listed in the Windows Messaging Subsystem key.  If any of these registry values are missing, follow these steps to add the values:  Click the Windows Messaging Subsystem subkey, point to New on the Edit menu, and then click String Value.</li> Type the name of the missing value, and then press ENTER.</li> Click the new value, and then click Modify on the Edit menu.</li> In the Edit String dialog box, type the correct value for the missing string value in the Value data box.</li> Repeat steps 6a - 6d for each value that is missing from the table that is in step 4.</li></ol> </li> On the File menu, click Exit.</li></ol>

Typically, Excel 2007, PowerPoint 2007, and Word 2007 display the correct e-mail options automatically when the required registry keys are present. If these programs do not display the e-mail options after you use the methods described here, add the e-mail options to these programs. To do this, follow these steps:
 * 1) On the File menu, click   Options.
 * 2) Click Customization, and then click All commands in the Commands list.
 * 3) Click the command that you want, and then click Add to add the command to the Quick Access toolbar. For example, click Send for Review, and then click Add to add the Send for Review command to the toolbar.
 * 4) Click OK.

Method 3: Send the file as an attachment from your e-mail program
As a workaround, you can attach the Office file to your message from your e-mail program by browsing to the file location.

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MORE INFORMATION
Versions of Microsoft Office that are earlier than Microsoft Office 2003 use both the registry and the Win.ini file for MAPI information. Office 2003 and later versions of Office use only the registry for MAPI information.

For more information, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms531278.aspx

Additional query words: WD2007 Word2007 PPT2007 XL2007

Keywords: kbtshoot kbprb kbexpertisebeginner KB918792

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