Microsoft KB Archive/946545

= Error message after you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0: &quot;Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException&quot; =

Article ID: 946545

Article Last Modified on 12/21/2007

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APPLIES TO


 * Microsoft Dynamics CRM 4.0

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Source: Microsoft Support

RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



SYMPTOMS
After you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0, the following error message is logged in the Application event log:

Event Type: Error

Event Source: MSCRMFaxRouterService

Event Category: None

Event ID: 0

Date:

Time:

User: N/A

Computer:

Description:

Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to initialize the fax analysis module for folder: [CRMServerUrl:'http://' Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to load users for fax recognition purposes for folder: [CRMServerUrl:'http://'Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)). ---> System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)

--- End of inner exception stack trace ---

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)). ---> Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to load users for fax recognition purposes for folder: [CRMServerUrl:'http://MARKSBSOEM2:5555' Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)). ---> System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)

--- End of inner exception stack trace ---

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)

--- End of inner exception stack trace ---

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)

at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.ExecuteService

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.



CAUSE
This problem occurs because the upgrade process does not remove the Microsoft CRM-Fax Router Service.



RESOLUTION
To resolve this problem, disable the Microsoft CRM-Fax Router Service. To do this, follow these steps:
 * 1) Click Start, click Run, type services.msc, and then click OK.
 * 2) In the Services dialog box, click Microsoft CRM-Fax Router Service, and then click Properties.
 * 3) In the Startup type list, click Disabled.
 * 4) Click Stop.



MORE INFORMATION
The Microsoft Dynamics CRM 3.0 Fax Connector for Microsoft Windows Small Business Server 2003 (Windows SBS) is removed from Microsoft Dynamics CRM 4.0.



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Keywords: kberrmsg kbmbsupgrade kbexpertiseadvanced kbtshoot kbprb kbnomt kbexpertisebeginner kbmbsmigrate kbexpertiseinter KB946545

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