Microsoft KB Archive/329386

= &quot;Internal Error 2349: Copy resumed with different info&quot; error message when you try to install part of Office 2000 =

Article ID: 329386

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q329386



SYMPTOMS
When you try to install the part of Office 2000 that is located on Disk 2, you may receive an error message that is similar to the following:

Internal Error 2349: Copy resumed with different info.

This symptom occurs although Office 2000 Disk 1 installs successfully.



CAUSE
This issue may occur if you use a DVD or CD-RW drive to install Office 2000.



RESOLUTION
To work around this issue, use a CD-ROM drive to install Office 2000.



MORE INFORMATION
This issue has occurred with a Toshiba SD-M1612 DVD drive, a Plextor CD-RW drive, or a Compaq CRD 8484b DVD drive.

For information about how to contact Toshiba, Plextor, or Compaq, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbtshoot kberrmsg kbprb kbsetup KB329386

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