Microsoft KB Archive/97109

= Defrag Sees Several Megabytes of Unmovable Blocks =

Article ID: 97109

Article Last Modified on 11/21/1999

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APPLIES TO


 * Microsoft MS-DOS 6.0 Standard Edition
 * Microsoft MS-DOS 6.2 Standard Edition
 * Microsoft MS-DOS 6.21 Standard Edition
 * Microsoft MS-DOS 6.22 Standard Edition

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This article was previously published under Q97109



SYMPTOMS
If you are running Symantec's Norton Utilities Erase Protect (EP.EXE) or Norton Desktop for Windows (NDW) SmartErase, Microsoft Defragmenter (Defrag) sees many files as unmovable. (Clusters of these files are graphically represented by the letter X).



CAUSE
Erase Protect and Smart Erase are delete-tracking programs that temporarily store deleted files in a hidden directory called SMARTCAN. Defrag sees the files in the hidden directory as unmovable.



WORKAROUND
To work around this problem, empty the SMARTCAN directory before you run Defrag.



MORE INFORMATION
For more information on Erase Protect, SmartErase, and emptying the SMARTCAN directory, refer to your Norton Utilities or Norton Desktop for Windows documentation.

Norton Utilities Erase Protect and Norton Desktop for Windows SmartErase are manufactured by Symantec, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 6.22 6.00 third party third-party 3rdparty 6.20

Keywords: KB97109

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