Microsoft KB Archive/299515

= Crashdump Does Not Work on a Computer with More Than 4 Gigabytes of Memory =

Article ID: 299515

Article Last Modified on 10/26/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q299515





SYMPTOMS
When you use the /PAE switch in the Boot.ini file in your computer that has more than 4 gigabytes (GB) or memory, your computer may not generate a memory dump file.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date          Time     Version        Size    File name --  May 21, 2001  11:23am  5.0.2195.3627  14,192  Diskdump.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbBaseOS

Keywords: kbproductlink kbhotfixserver kbqfe kbbug kbenv kbfix kboswin2000fix kbwin2000presp3fix kbwin2000sp3fix KB299515

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