Microsoft KB Archive/278133

= You receive NDRs when you switch from Outlook 2000 to a later version of Outlook =

Article ID: 278133

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 2000 Service Pack 1

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This article was previously published under Q278133



SYMPTOMS
Consider the following scenario. You configure Microsoft Outlook 2000 Corporate or Workgroup (CW) with an Internet E-mail account and then upgrade to a later version of Microsoft Outlook. You verify that you can send and receive messages. Then, you remove the later version of Outlook and then re-install Outlook 2000. In this scenario, you receive non-delivery receipts (NDRs) when you try to send messages.



CAUSE
This problem occurs because you do not have an Internet E-mail service in your Outlook 2000 profile.



WORKAROUND
To work around this problem, reconfigure your profile to include the Internet E-mail service. For more information about how to configure Outlook 2000 (CW) with an Internet E-mail service, click the following article number to view the article in the Microsoft Knowledge Base:

195500 Configuring the Internet E-mail Information service



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K OL2002 OL2003 Ol2007

Keywords: kbbug kberrmsg kbpending KB278133

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