Microsoft KB Archive/934805

= Deactivated custom entity records are invisible in the associated view in Microsoft Dynamics CRM 3.0 =

Article ID: 934805

Article Last Modified on 7/7/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
In the associated view for the custom entity in Microsoft Dynamics CRM 3.0, custom entity records that are deactivated are invisible.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Prerequisites
You must have the following update rollup installed to install this hotfix.

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install this hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.

System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB$\Spuninst folder.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM server components and the Microsoft Dynamics CRM client for Microsoft Outlook components.

Install this hotfix on the Microsoft Dynamics CRM server and on the Microsoft Dynamics CRM client for Microsoft Outlook. To do this, follow these steps:  Click Start, click Run, type regedit, and then click OK. Use one or more of the following methods, depending on the software that you have installed.  ==== The Microsoft Dynamics CRM server ====

 In the registry, locate the following subkey:

 Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilter in the Name field. Double-click IgnoreCustomEntityFilter. Then, type 1 in the Value data field. Click Start, click Run, type iisreset, and then click OK.</li></ol> </li> ==== The Microsoft Dynamics CRM laptop client for Outlook ====

<ol> In the registry, locate the following subkey:

</li> Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilter in the Name field.</li> Double-click IgnoreCustomEntityFilter. Then, type 1 in the Value data field.</li> Restart the Microsoft Dynamics CRM client for Outlook.</li></ol> </li> ==== The Microsoft Dynamics CRM desktop client for Outlook ====

Restart the Microsoft Dynamics CRM client for Outlook. </li></ul> </li></ol>

<div class="moreinformation_section">

MORE INFORMATION
If the value data of the IgnoreCustomEntityFilter DWORD value is reverted to 0, Microsoft Dynamics CRM applies the custom entity filter again. Additionally, the related records that are deactivated remain invisible.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm custom entity associated view

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB934805

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