Microsoft KB Archive/906472

= You cannot format a Memory Stick removable media device by using the FAT32 file system on a Windows XP-based computer =

Article ID: 906472

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
On a Microsoft Windows XP-based computer, you cannot format a Memory Stick removable media device by using the FAT32 file system because there is no option to for FAT32 in the Format Local Disk dialog box. The only available option in the File system list in the Format Local Disk dialog box is FAT.

Additionally, you cannot format a Memory Stick Pro high-capacity device that is larger than 2 gigabytes (GB) at all because there is no option for the FAT32 file system and because the FAT file system does not support storage devices that are larger than 2 GB.



RESOLUTION
To resolve this problem, install the hotfix that is described in this article. This hotfix adds the option to format a Memory Stick by using the FAT32 file system.

Note The FAT32 file system is not supported by all digital cameras and other electronic devices. Therefore, before you format a Memory Stick by using the FAT32 file system, verify that the FAT32 file system is supported by the device that you want to use with the Memory Stick. For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

898456 A removable media device is no longer recognized after it is reformatted in Windows XP

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version               Size  File name 04-Oct-2005 04:14  2600.2768.503.0    285,184  Dmdlgs.dll 04-Oct-2005 01:09  5.1.2600.2768       29,696  Format.com 04-Oct-2005 04:14  6.0.2900.2768    8,452,608  Shell32.dll 04-Oct-2005 00:57  5.1.2600.2768       21,504  Xpsp3res.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbfix kbbug kbpubtypekc kbqfe kbhotfixserver KB906472

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