Microsoft KB Archive/133081

PPT: GP Fault When Printing DIBs to HP DeskJet

PSS ID Number: Q133081 Article last modified on 05-16-1998

windows:2.0,3.0,4.0

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft PowerPoint for Windows, versions 2.0, 3.0, 4.0 == 

= SYMPTOMS =

When you print a slide that contains a Device Independent Bitmap (DIB) to a Hewlett-Packard DeskJet Series color printer using the HP ColorSmart printer driver version 5.00, you may receive an error similar to the following:

PP4 Caused a General Protection Fault in module DESKJETC.DRV at XXXX:XXX

= RESOLUTION =


 * 1) Run the program Hpvcnfig.exe, located in the Windows directory.
 * 2) In the HP DeskJet Configuration dialog box, click to select the HP Color and Reverse Color check boxes. Click OK.
 * 3) Restart Windows.
 * 4) Run Control Panel, and double-click Printers.
 * 5) Click the HP DeskJet driver and click Setup.
 * 6) In the Printout area, click Color Graphics. Click OK.
 * 7) Open your presentation and try to print again.

= MORE INFORMATION =

The third-party products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: 2.00 3.00 4.00 desk jet gp fault gpf macppt winppt general protection 500c 550c 560c 540 540c ====================================================================== Keywords : kb3rdparty kberrmsg kbprint kbdta Version : windows:2.0,3.0,4.0 Platform : WINDOWS Hardware : x86 Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.