Microsoft KB Archive/237567

= Encarta Encyclopedia 2000: Program Starts Slowly and Animations Are Played Slowly =

Article ID: 237567

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237567



SYMPTOMS
When you start Microsoft Encarta Encyclopedia 2000, you may experience the following symptoms:


 * Encarta Encyclopedia 2000 may start more slowly than you expect.


 * Animations may be played very slowly.



CAUSE
This behavior can occur if both of the following conditions are true:


 * A CD-ROM changer is installed in your computer.


 * Both Encarta Encyclopedia 2000 compact discs are inserted in the CD-ROM changer at the same time.



RESOLUTION
To work around this issue, use either of the following methods:

Insert Only One Encarta Encyclopedia Compact Disc
Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM changer at any one time. When you are prompted to insert the other Encarta Encyclopedia CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is currently in the CD-ROM changer before you insert the other disc.

Disable the Display of the Home Screen
Disable the display of the home screen when you start Encarta Encyclopedia 2000. To do this:


 * 1) Start Encarta Encyclopedia 2000.
 * 2) Click Options, and then click Settings.
 * 3) Click to clear the Display home screen when I start Encarta Encyclopedia check box.
 * 4) Quit and then restart Encarta Encyclopedia 2000.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Additional query words: multi multi-media media mm ee2k audio video sluggish poor

Keywords: kbbug kbdisplay kbhardware kbpending kbui KB237567

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