Microsoft KB Archive/919238

= After you install hotfix 911829 on Exchange Server 2003 computers, the message body is blank when an Entourage user receives an e-mail message from an Outlook Web Access user =

Article ID: 919238

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
Consider the following scenario. You install the software update that is described in the following Microsoft Knowledge Base article, hotfix 911829, on the Microsoft Exchange Server 2003 computers in your organization:

911829 You receive an error message when you try to perform any editing tasks, or you must click to enable the compose frame in Outlook Web Access

A user who is running Microsoft Internet Explorer 6 or a later version uses Microsoft Outlook Web Access to log on to Exchange Server 2003. This user replies to or forwards an e-mail message. In this scenario, the message has a blank message body when a Microsoft Entourage user receives the message.



RESOLUTION
To resolve this problem, uninstall the earlier version of hotfix 911829. Then, install the updated version of this hotfix. To do this, follow these steps.

Note The version number of the earlier version of hotfix 911829 is 6.5.7651.9. The version number of the updated version of hotfix 911829 is 6.5.7651.60.  Examine the version number of one or more of the following files on the Exchange Server 2003 computer.  If the version number of any of these files is 6.5.7651.9, uninstall hotfix 911829. Download the updated version of hotfix 911829 from the Microsoft Download Center. Make sure that version 6.5.7651.60, the version number of the updated hotfix, is displayed under Quick Details on the Microsoft Download Center Web page.

The following file is available for download from the Microsoft Download Center:

Download the Exchange2003-KB911829-v3-x86-ENU.exe package now. Release Date: December 5, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. Install the updated version of hotfix 911829 that you downloaded in step 3. Make sure that the file versions are the same as the file versions that are listed in the &quot;File information&quot; section.

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix replaces hotfix 911829 that has version number 6.5.7651.9.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: OL Entourage 2004 Mac

Keywords: kbhotfixserver kbqfe kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB919238

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