Microsoft KB Archive/268378

= Memory Dump Creation Stops When NMI Occurs =

Article ID: 268378

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q268378



SYMPTOMS
Memory dump writing stops when a nonmaskable interrupt (NMI) occurs. This problem is specific to symmetric multiprocessor (SMP) computers. When Windows is writing a memory dump, it usually has a counter on the screen to indicate the progress of the memory dump writing. However, this counter is not displayed at all if this problem occurs.



CAUSE
On certain chip sets, the method of signaling the NMI can cause the writing of the memory dump to stop responding (hang).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbenv kbfix KB268378

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