Microsoft KB Archive/217684

= OFF2000: Photo Editor Cannot Be Uninstalled =

Article ID: 217684

Article Last Modified on 6/29/2004

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APPLIES TO


 * Microsoft Photo Editor 3.01

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This article was previously published under Q217684



SYMPTOMS
When you attempt to uninstall Microsoft Photo Editor, the Microsoft Office Setup program indicates Photo Editor is not installed on the computer, even though Microsoft Photo Editor is installed.



CAUSE
This problem occurs when the following conditions are true:
 * You upgraded from Microsoft Office 97 to Microsoft Office 2000.

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 * You had Microsoft Photo Editor installed in Microsoft Office 97.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Microsoft Office 2000 does not remove Microsoft Photo Editor when you upgrade from Microsoft Office 97. Once Microsoft Office 2000 has been installed, the Microsoft Photo Editor is not displayed as being installed, even though the previous version is still on the computer. When you select to install the version of Microsoft Photo Editor that comes with Microsoft Office 2000, Microsoft Photo Editor is upgraded to the version (3.01) in Microsoft Office 2000. However, when you try to uninstall Microsoft Photo Editor version 3.01, the Microsoft Office Setup program indicates it completed successfully, but it does not actually remove Microsoft Photo Editor 3.01.

Additional query words: OFF2000

Keywords: kbbug kbnofix KB217684

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