Microsoft KB Archive/319155

= How to turn off the Startup folder add-ins for Word 2002 =

PSS ID Number: 319155

Article Last Modified on 9/8/2004

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The information in this article applies to:


 * Microsoft Word 2002

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This article was previously published under Q319155





For a Microsoft Word 2003 version of this article, see 821716.



IN THIS TASK

 * SUMMARY
 * ** Turn Off the Startup Folder



SUMMARY
This step-by-step article describes how to turn off the Startup folder, so that the folder does not load when you start Microsoft Word.

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Errors in Word may be the result of conflicts or problems with an add-in. To determine whether an item in a Startup folder is causing the problem, you can temporarily delete the registry setting that points to these add-ins.

IMPORTANT: Do not use this procedure until you read and finish the steps in the following article in the Microsoft Knowledge Base:

319299 How To Use the Troubleshoot Utility for Problems That Occur When You Start or Use Word 2002

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Turn Off the Startup Folder
To temporarily turn off the add-ins in the Startup folder, follow these steps:  Quit all Office programs. Click Start, point to Programs (in Microsoft Windows XP, point to All Programs), point to Microsoft Office Tools, and then click Word 2002 Support Template. In the Word 2002 Support Template, click Troubleshoot Utility. In the Microsoft Word Troubleshooting Utility dialog box, click Word Startup Folder Add-Ins in the Select an Item list, and then click Rename. Do one of the following:  Click OK when you receive the following message:

No files found to rename/restore.

NOTE: If you receive this message, you have no add-ins that are loaded when you start Word. You do not have to complete the steps listed in this article.</li> Click OK when you receive the following message:

\Application Data\Microsoft\Word\Startup\

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\Application Data\Microsoft\Word\Startup\

\Program Files\Microsoft Office\Office10\Startup\

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\Program Files\Microsoft Office\Office10\Startup\

NOTE: The paths and file names on your system may be different.</li></ul> </li> Click Close to close the Microsoft Word Troubleshooting Utility dialog box.</li> On the File menu, click Exit to quit Word.</li> Start Word the way that you usually do.

NOTE: Do not use the shortcut under Microsoft Office Tools (click Start and point to Programs).</li> Do one of the following: <ul> If you can no longer reproduce the problem, and startup items were removed in the preceding steps, you have determined that the problem is caused by an add-in item. To determine which startup item is causing the problem, follow these steps: <ol style="list-style-type: lower-alpha;"> Quit all Office programs.</li> Click Start, point to Programs (in Windows XP, point to All Programs), point to Microsoft Office Tools, and then click Word 2002 Support Template.</li> In the Support.dot template, click Troubleshoot Utility.</li> In the Microsoft Word Troubleshooting Utility dialog box, in the Select an Item list, click Word Startup Folder Addins, and then click Restore.</li> Click OK when you receive the following message:

\Application Data\Microsoft\Word\Startup\

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\Application Data\Microsoft\Word\Startup\

\Program Files\Microsoft Office\Office10\Startup\

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\Program Files\Microsoft Office\Office10\Startup\

NOTE: The paths and file names on your system may be different.</li> Click Close to close the Microsoft Word Troubleshooting Utility dialog box.</li> On the File menu, click Exit to quit Word.</li> Double-click My Computer, and then open one of the folders that is specified in step e, such as:

\Application Data\Microsoft\Word\Startup\

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\Program Files\Microsoft Office\Office10\Startup\

</li> Right-click one of the files contained in the folder, and then click Rename on the shortcut menu.</li> <li>Type a new name for the file, and then press ENTER.

IMPORTANT: Make a note the original name of the file, because you may have to rename the file back to its original name.</li> <li>Start Word the way that you usually do.

NOTE: Do not use the shortcut under Microsoft Office Tools (click Start and point to Programs).</li></ol>

If you can no longer reproduce the problem, you have found the specific add-in item that is causing the problem. If you must have the features that are provided by the add-in item, you must determine which Word add-in includes the specific item and contact the vendor for an update.

If the problem is not resolved, rename the add-in back to its original name, and then repeat steps h through j for each file in the folders that are specified in the messages shown in step e.

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</li> <li>If the problem is not resolved, restore your add-in items, and then proceed to the next step. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Quit all Office programs.</li> <li>Click Start, point to Programs (in Windows XP, point to All Programs), point to Microsoft Office Tools, and then click Word 2002 Support Template.</li> <li>In the Word 2002 Support Template, click Troubleshoot Utility.</li> <li>In the Microsoft Word Troubleshooting Utility dialog box, click Word Startup Folder Addins in the Select an Item list, and then click Restore.</li> <li>Click OK when you receive the following message:

\Application Data\Microsoft\Word\Startup\

Copied To

\Application Data\Microsoft\Word\Startup\

\Program Files\Microsoft Office\Office10\Startup\

Copied To

\Program Files\Microsoft Office\Office10\Startup\

NOTE: The paths and file names on your system may be different.</li></ol> </li></ul> </li></ol>

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Keywords: kbRegistry kbHOWTOmaster kbhowto kbAddIn KB319155

Technology: kbWord2002 kbWord2002Search kbWordSearch

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