Microsoft KB Archive/251416

= OL2000: (CW) Contact Items in Personal Folders File Are Not Listed in Address Book After Migration =

Article ID: 251416

Article Last Modified on 11/5/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q251416



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you migrate from Microsoft Windows 95 or 98 to Microsoft Windows 2000, the contact items in your personal folder (.pst) file are not listed in the address book, and you receive the message:

The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help



CAUSE
Your .pst file is moved during the operating system upgrade.

If you use Microsoft Office 2000 running on Windows 95 or Windows 98, and you upgrade to Windows 2000, some .pst files in the profile may be relocated. The Contacts Address Book keeps a list of Contacts folder entry IDs in the profile section, and those entry IDs will become invalid if the .pst file is moved, because the store entry ID contains the file path.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K

Keywords: kbbug kbfix KB251416

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.