Microsoft KB Archive/823447

= Add Printer Wizard does not complete the installation of your printer =

Article ID: 823447

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you use the Add Printer Wizard to add a printer to your computer, the printer installation may stop and may not complete.



CAUSE
This problem may occur if you select Yes to print a test page in the Print Test Page dialog box of the Add Printer Wizard. The printer installation does not continue until you click OK in the  on  dialog box, but the Add Printer Wizard window hides this dialog box.



Windows XP service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Windows Server 2003 and Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
  Date         Time   Version           Size  File name          Platform ---  16-Jul-2003  21:41  5.2.3790.66    549,376  Printui.dll          X86 10-Jul-2003 18:00                     271  Branches.inf         X86 16-Jul-2003 23:49                  10,091  Kb823447.cat         X86 16-Jul-2003 21:43                     354  Updatebr.inf         X86 16-Jul-2003 21:43                   5,105  Update_rtmqfe.inf    X86 16-Jul-2003 21:42  5.2.3790.66  1,142,272  Printui.dll        IA-64 16-Jul-2003 21:41  5.2.3790.66    549,376  Wprintui.dll         X86 10-Jul-2003 17:58                     271  Branches.inf       IA-64 16-Jul-2003 23:48                  10,444  Kb823447.cat       IA-64 16-Jul-2003 21:45                     354  Updatebr.inf       IA-64 16-Jul-2003 21:45                   5,375  Update_rtmqfe.inf  IA-64

Windows XP
  Date         Time   Version             Size  File name     Platform -  27-Jun-2003  03:07  5.1.2600.1221     80,896  Ntprint.dll     X86 27-Jun-2003 03:07  5.1.2600.1239    529,920  Printui.dll     X86 24-Jun-2003 02:54  5.1.2600.1239    690,688  Xpsp2res.dll    X86 27-Jun-2003 03:07  5.1.2600.1221    248,832  Ntprint.dll   IA-64 27-Jun-2003 03:07  5.1.2600.1239  1,256,960  Printui.dll   IA-64 12-May-2003 04:41  5.1.2600.1221     80,896  Wntprint.dll    X86 24-Jun-2003 03:14  5.1.2600.1239    529,920  Wprintui.dll    X86 24-Jun-2003 02:54  5.1.2600.1239    690,688  Wxpsp2res.dll   X86 24-Jun-2003 02:54  5.1.2600.1239    690,176  Xpsp2res.dll  IA-64

Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version             Size  File name    Platform ---  24-Jun-2003  16:54  5.0.2195.6745     66,320  Ntprint.dll  X86 24-Jun-2003 16:54  5.0.2195.6761    381,712  Printui.dll  X86 17-Jun-2003 17:54  5.0.2195.6756  4,576,768  Sp3res.dll   X86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbwinserv2003presp1fix kbbug kbfix kbqfe kbwin2000presp5fix KB823447

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