Microsoft KB Archive/924252

= Exchange Best Practices Analyzer Cites Missing FQDN or NetBIOS name in Exchange Server Attribute Service =

Article ID: 924252

Article Last Modified on 11/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 2000 Service Pack 3
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Service Pack 1
 * Microsoft Exchange Server 2003 Service Pack 2

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Source: Microsoft Support

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SYMPTOMS
The Exchange Best Practices Analyzer Cites in the Critical Issues List, the following error:

Missing FQDN in service principal name

For example:

Missing FQDN in 'exchangeMDB' service principal name

Missing FQDN in 'exchangeRFR' service principal name

Missing NetBIOS in 'exchangeMDB' service principal name

Missing NetBIOS in 'exchangeRFR' service principal name



CAUSE
The service principal values are missing from the active directory attribute on the server machine account object.



RESOLUTION
Use ADSIEdit to manually add the attributes.

ADSIEdit is available as part of the windows 200/2003 Support tools available for download from http://www.microsoft.com/downloads

To correct the problem:

Open ADSIEdit.

Open ADSIEdit and navigate to the following:

CN=servername,CN=containerpath,DC=domain,DC=com.

Substitute your domain name and container path.

Note: If the container path to the server machine account object is unknown, use Active Directory Users and Computers to search for the server, and then select the Object tab to get the container path. By default the server machine account object will be located in the Computers container immediately under the domain. If the Object tab is not visible, enable Advanced Features from the View pull down menu.

Right click on the server machine account object and select Properties. From the Properties list navigate to the serviceprincipalname attribute and add the missing values.

For example:

exchangeMDB/NetBIOS domain name

exchangeMDB/Fully qualified domain name

exchangeRFR/NetBIOS domain name

exchangeRFR/Fully qualified domain name



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For more information on the terms of use, click on the link below:

http://support.microsoft.com/tou/

Additional query words: serviceprincipalname exchangeMDB exchangeRFR ExBPA

Keywords: kbprb kbtshoot kbrapidpub KB924252

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