Microsoft KB Archive/289802

= Unable to connect to ISP by using DSL in Windows Millennium Edition, in Windows 2000 Professional, in Windows NT Workstation 4.0, in Windows 98, and in Windows 95 =

Article ID: 289802

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q289802



SYMPTOMS
When you try to start your Internet Service Provider (ISP) connection, which uses Digital Subscriber Line (DSL), one of the following error messages may appear:

E0041: Failed on create device: NTSPPP3

OR

Windows stopped responding while attempting to start this device and therefore will never attempt to try to start this device again - Code 11



CAUSE
This behavior can occur if the Point to Point Protocol over Ethernet (PPPoE) adapter is incompatible with DSL.



RESOLUTION
To resolve this behavior, contact your ISP or DSL provider for specific settings and hardware requirements.

Keywords: kbprb KB289802

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