Microsoft KB Archive/188134

= Standby Missing From Windows Shutdown Dialog Box =

Article ID: 188134

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows Millennium Edition

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This article was previously published under Q188134



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.



SYMPTOMS
When you click Start, and then click Shut Down, the Standby option may be missing from the Shut Down Windows dialog box.



CAUSE
This issue can occur for any of the following reasons:


 * When you received the following message, you clicked Yes:

The last few times your computer went on standby it stopped responding. Would you like to prevent your computer from going on standby in the future?
 * Your computer stopped responding while in standby mode two times consecutively.
 * Advanced Power Management (APM) is not configured properly in your computer's Basic Input/Output System (BIOS).



RESOLUTION
To resolve this issue, use the following steps:

 Click Start, point to Settings, click Control Panel, and then double-click System Click the Device Manager tab, and then double-click the System Devices branch to expand it. Verify that there is an Advanced Power Management Support entry under the System Devices branch. If this entry is present, click it, click Remove, restart your computer, and then skip to step 4. If this entry is not present, use the following steps:

 Click Start, point to Settings, click Control Panel, and then double-click Add New Hardware. Follow the instructions on the screen to finish the Add New Hardware wizard. If this wizard successfully detects and installs support for APM, do not continue with the remaining steps in this article. If this wizard does not successfully detect and install support for APM, your issue may be related to problems with your hardware, and Microsoft recommends you contact your hardware manufacturer for further assistance.</ol> </li> Click Start, point to Settings, click Control Panel, and then double-click Add New Hardware.</li> Follow the instructions on the screen to finish the Add New Hardware wizard. If this wizard successfully detects and installs support for APM, continue to step 6. If this wizard does not successfully detect and install support for APM, your issue may be related to problems with your hardware, and Microsoft recommends you contact your hardware manufacturer for further assistance.</li> Restart your computer, and then test to determine if the issue is resolved by clicking Start, and then clicking Shut Down. If the issue is resolved, do not continue with the remaining steps in this article. If the issue is not resolved, continue to step 7.</li> Click Start, point to Settings, click Control Panel, and then double-click System.</li> Click the Device Manager tab, double-click the Floppy Disk Controllers branch to expand it, click Standard Floppy Disk Controller, and then click Remove.</li> Restart your computer. Note that when you do so, Windows automatically detects your floppy disk controller, and the SuspendFlag entries in the registry are reset.</li> Test to determine if the issue is resolved by clicking Start, and then clicking Shut Down. If the issue is resolved, do not continue with the remaining steps in this article. If the issue is not resolved, continue to step 11.</li> If you are on a network, contact your network administrator before performing this step.

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 98. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Use Registry Editor to view the following registry key:

Verify that there is a "Flags" value and a "SuspendFlag" value. If these values do not exist, quit Registry Editor, and contact your hardware manufacturer for further assistance. If these values exist, verify that the data value of the "Flags" value is greater than or equal to 200. If it is, modify the data value of the "Flags" value by subtracting 200 from the current value. For example, if the value is currently 310, change it to 110. Change the data value of the "SuspendFlag" value to 0 if it is not already 0.</li> Restart your computer.</li></ol>

Additional query words: HWSYSAPM suspendflags shutdown suspend stand by w98standby

Keywords: kbenv kbprb kbui KB188134

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