Microsoft KB Archive/831435

= Some contact items do not import correctly when you use ExMerge to migrate a mailbox to an Exchange Server 2003 computer =

Article ID: 831435

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you use Microsoft Exchange Mailbox Merge (ExMerge) to migrate a mailbox, some of the contact items are not imported correctly when the personal folder (.pst) file is merged into the target store. This problem occurs when you migrate from a Microsoft Exchange Server 5.5 organization to a Microsoft Exchange Server 2003 organization. When you view the ExMerge log file (Exmerge.log), error events that are similar to the following are logged:

[10:32:39] Merging data from file 'C:\EXMERGE\SHESSE.PST' to mailbox 'Stefan

Hesse' ('SHESSE') on server 'Exchange_Server_Name'.

[10:33:16] Error copying messages from folder '\Contacts'

(MAPI_W_PARTIAL_COMPLETION)

[10:33:16] Trying to copy messages in folder '\Contacts', individually.

To avoid duplicates in the target store, messages will be merged and not copied into the target store.

[10:33:17] Error copying message with subject 'Kim Ralls' in folder

'\Contacts'. (Unknown Error)

[10:33:17] Error copying message with subject 'Holly Holt' in folder

'\Contacts'. (Unknown Error)

If you try to manually move these contact items to a Microsoft Outlook Contacts folder in an Exchange Server 2003 mailbox, you receive the following error message:

Can't move the items.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must stop and then restart the Microsoft Exchange services after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 19-Nov-2003 03:51  6.5.6980.44        49,152  Mdbevent.dll 19-Nov-2003 04:31  6.5.6980.44     3,186,176  Mdbmsg.dll 19-Nov-2003 03:53  6.5.6980.44        24,064  Mdbrole.dll 19-Nov-2003 18:24  6.5.6980.44        13,312  Mdbtask.dll 19-Nov-2003 18:23  6.5.6980.44     5,039,104  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

For additional information about the Exmerge.exe utility, click the following article number to view the article in the Microsoft Knowledge Base:

174197 Microsoft Exchange Mailbox Merge program (Exmerge.exe) information

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug kbexchange2003presp1fix KB831435

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