Microsoft KB Archive/278497

= Windows Me Help and Support Update, November, 2000 =

Article ID: 278497

Article Last Modified on 9/26/2005

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q278497



SYMPTOMS
This update resolves a number of issues that affect the online-update functionality of Microsoft Windows Millennium Edition (Me) Help and Support.

For additional information concerning the Windows Me Help and Support Update, click the article number below to view the article in the Microsoft Knowledge Base:

299014 Help and Support Update Hangs During Reboot



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

To download the Help and Support update, visit the following Microsoft Web site:

Microsoft Windows Update

NOTE: This link opens the Microsoft Windows Update Web site for the version of Windows that you are running. To access the Microsoft Windows Update Web site for Windows Me, you must be running Windows Me. Release Date: November 2000

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:   Date       Time     Version     Size      File name --  10/17/00   3:19pm   4.90.3002   495,888   Helpctr.exe 11/20/00  4:11pm   4.90.3002   241,936   Hcupdate.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Additional query words: ee

Keywords: kbhotfixserver kbqfe kbprb kbqfe KB278497

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