Microsoft KB Archive/255871

= Cannot Open .evt Files Included in a Winrep .cab File =

Article ID: 255871

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q255871



SYMPTOMS
When you attempt to open an Event Viewer log file (.evt file) that is included in a Windows Reporting tool (Winrep) .cab file, you may receive the following error message:

Unable to complete the operation on "Saved System Log".

The event log file is corrupted.

NOTE: The text of the message may vary, depending on the type of log file you are attempting to open (application, security, and so on).



CAUSE
This behavior occurs because the .evt file is saved and compressed in the .cab file that the Windows Reporting tool (Winrep) generates. The event logs included with Winrep cannot be opened in Event Viewer.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

To work around this issue, use the appropriate method.

Method 1
Save Event Viewer log files separately as individual .evt files and do not include them with the Winrep .cab file:
 * 1) Right-click My Computer, and then click Manage.
 * 2) Click the plus sign (+) next to Event Viewer, and then click the log you want to save.
 * 3) On the Action menu, click Save Log File As.

NOTE: The Save as Type list should default to Event Log (*.evt).
 * 1) In the File name box, type the appropriate file name, and then click Save.

Method 2
Configure Event Viewer files as text files and include them with a Winrep .cab file:
 * 1) Right-click My Computer, and then click Manage.
 * 2) Click the plus sign (+) next to Event Viewer, and then click the log you want to save.
 * 3) On the Action menu, click Save Log File As.
 * 4) In the Save as Type list, click Text (Tab delimited) (*.txt).
 * 5) In the File name box, type the appropriate file name, and then click Save. Make a note of where you save the file.
 * 6) Click Start, click Run, type winrep, and then press ENTER.
 * 7) Click Change System File Selections, and Collecting System Information begins.
 * 8) Click Add, and then browse to the location noted in step 5.
 * 9) Click the file, and then click Open. The text file is now included in the list of files to copy that comprises the .cab file. You can use a text editor such as Notepad to open the text-based version of the Event Viewer log file.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000.

This problem was first corrected in Windows 2000 Service Pack 1.

Keywords: kbbug kberrmsg kbfix kbwin2000sp1fix KB255871

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