Microsoft KB Archive/933511

= Problems with Itanium-based Windows Server 2003 operating systems on a Dual-Core Intel Itanium 2 Processor 9000 Series processor based-computer =

Article ID: 933511

Article Last Modified on 5/11/2007

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APPLIES TO

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems Microsoft Windows Server 2003 Service Pack 2, when used with:  Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems 

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SYMPTOMS
Consider the following scenario:
 * You have a computer that is running one of the following Itanium-based Microsoft Windows Server 2003 operating systems:
 * Original release version
 * Service Pack 1 version
 * Service Pack 2 version
 * The computer uses the device drivers that are listed in this article.
 * The computer has a Dual-Core Intel Itanium 2 Processor 9000 Series processor (This processor was formerly code-named &quot;Montecito.&quot;) or a later processor in this series.

In this scenario, you may experience the following problems:
 * The system stops responding.
 * You receive Stop error messages.
 * You experience random code execution.

Note Microsoft only supports Itanium-based Windows Server 2003 operating systems with SP1 for Dual-Core Intel Itanium 2 Processor 9000 Series-based computers or for computers that are based on later processors.

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CAUSE
This problem occurs because of stack corruption. The stack corruption occurs because of a page fault when a device driver is running. The page fault interrupts a specific sequence of instructions that is contained in the device driver files.

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RESOLUTION
To resolve this problem, install the latest device drivers for your hardware, and then restart the computer.

For information about how to contact the device driver manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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WORKAROUND
For video adapter drivers, you can use the default video driver from Microsoft instead of the older device driver that is included with the following Itanium-based Windows Server 2003 operating systems:
 * Original release version
 * Service Pack 1 version
 * Service Pack 2 version

To use the default video driver, follow these steps:
 * 1) Click Start, click Run, type Devmgmt.msc, and then click OK.
 * 2) Double-click Display adapters, right-click the graphics adapter, and then click Update Driver.
 * 3) Click No, not this time, and then click Next.
 * 4) Click Install from list or from a specific location (Advanced), click Don’t search. I will choose the driver to install, and then click Next.
 * 5) In the Model list, click Standard VGA Graphics Adapter, and then click Next.
 * 6) Click Finish.
 * 7) Restart the computer.

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STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
The following tables list the device drivers that are included with the Itanium-based Windows Server 2003 operating systems that are mentioned in this article.

Windows Server 2003, Service Pack 2
Note You must restart the computer after you install or update these device driver files.

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