Microsoft KB Archive/178114

= Only One ISDN Channel Connects When Dialing Automatically =

Article ID: 178114

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5

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This article was previously published under Q178114



SYMPTOMS
When you use the automatic dialing feature of Internet Explorer to connect to the Internet over a dual-channel Integrated Services Digital Network (ISDN) connection, only one of the two ISDN channels connect.



RESOLUTION
To work around this problem, use Dial-Up Networking (DUN) to connect to your Internet service provider (ISP), and then start Internet Explorer. For more information about how to connect to your ISP in Windows NT 4.0, please see the following article in the Microsoft Knowledge Base:

156569 How to Connect to Internet Service Providers from Windows NT 4.0



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
This problem is known to occur with the following ISDN adapters:


 * Diamond Supra NetCommander
 * Digi Datafire

For additional information about troubleshooting problems with your dual -channel ISDN adapter, see the following article in the Microsoft Knowledge Base:

157275 Troubleshooting Dual-Channel ISDN Connection Problems

Additional query words: 4.00 autodial

Keywords: kbdialup kbhardware KB178114

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