Microsoft KB Archive/216514

= OFF98: Error Message When You Start Word or Excel with Outlook 8.1 or 8.2.2 Installed =

Article ID: 216514

Article Last Modified on 10/2/2002

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APPLIES TO


 * Microsoft Office 98 for Macintosh

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This article was previously published under Q216514



SYMPTOMS
When you try to start Microsoft Word 98 Macintosh Edition, you receive the following error message

Unexpected critical error:can't start program

and Word does not start.

When you try to start Microsoft Excel 98 Macintosh Edition, you receive the following error message:

One of your object libraries (Standard OLE Types(PowerMac)) is missing or damaged. Please install the program again.



CAUSE
This problem occurs when the both of the following conditions are true:
 * You installed Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.1 or version 8.2.2.

-and-


 * You performed a drag-and-drop installation of Microsoft Office 98.



RESOLUTION
To resolve the problem, follow these steps:
 * 1) Move the following file to the Trash:

System Folder:Extensions:Microsoft OLE Automation
 * 1) Start Word.
 * 2) Type the appropriate information when you are prompted for your name and organization, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF98 sp2 fri

Keywords: kbbug kbpending KB216514

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