Microsoft KB Archive/307151

= Computer with ATI RAGE FURY MAXX Video Adapter Stops Responding After Upgrade to Windows XP =

Article ID: 307151

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q307151



SYMPTOMS
After you upgrade to Windows XP on a computer that has an ATI Graphics RAGE FURY MAXX video adapter, your computer may stop responding, and you may receive the following error message:

STOP: 0x000000c2

A problem has been detected and Windows has been shut down to prevent damage to your computer.

BAD_POOL_CALLER



CAUSE
This behavior can occur because the ATI Graphics RAGE FURY MAXX video device driver that you are using is not compatible with Windows XP.



RESOLUTION
To resolve this behavior, obtain an updated video device driver from the computer manufacturer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If this is the first time you have seen this STOP error message, restart your computer. If this STOP error message appears again, follow these troubleshooting steps:
 * Check to make sure that any new hardware or software is properly installed.
 * If this is a new installation, ask your hardware or software manufacturer for any Windows updates that you might need.
 * If the behavior persists, disable or remove any newly installed hardware or software, and disable BIOS memory options such as caching or shadowing. If you need to use Safe mode to remove or disable components, restart your computer, press F8 for advanced startup options, and then specify Safe mode.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact ATI Technologies, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: hangs

Keywords: kb3rdparty kbenv kberrmsg kbhardware kbprb KB307151

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