Microsoft KB Archive/839275

= The remote control stops working after you install the critical update for Windows XP Media Center Edition infrared receiver =

Article ID: 839275

Article Last Modified on 8/26/2004

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Media Center Edition 2004

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SYMPTOMS
When you connect your Microsoft Windows XP Media Center Edition infrared receiver after you install the critical update for the infrared receiver, you find that the remote control stops working. In Device Manager, the Microsoft eHome Infrared Transceiver device appears with an exclamation point in a yellow circle next to the listing for the device. The details report shows &quot;Code 10.&quot;



CAUSE
This issue may occur if the following conditions occur in the order that they are listed:  You are using Windows XP Media Center Edition and you have a Media Center infrared receiver and remote control configured. You disconnect the Media Center infrared receiver. You install the update that is described in the following Microsoft Knowledge Base article:

832418 Critical update for Windows XP Media Center Edition infrared receiver

 You reconnect the Media Center infrared receiver.

The problem does not occur if you leave the Media Center infrared receiver connected to the computer while you install the update or if you install the update before you configure the Media Center infrared receiver for the first time.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack



WORKAROUND
To work around this problem, uninstall the infrared receiver from Device Manager, and then restart the computer or scan for hardware changes. To do this, follow these steps:
 * 1) In Control Panel, double-click System, and then click the Hardware tab.
 * 2) Click Device Manager, and then click the infrared receiver. The device is typically listed as Microsoft eHome Infrared Transceiver, but the name may vary depending on your configuration.
 * 3) On the Action menu, click Uninstall, and then click OK to uninstall the infrared receiver.
 * 4) On the Action menu, click Scan for hardware changes to reinstall the infrared receiver.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Microsoft Windows XP Service Pack 2.

Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter

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Explanation of a Code 10 Error that is generated by Device Manager
If a device has a FailReasonString entry in its hardware key, the user receives that string as the error message. The driver or enumerator places this registry string entry there. If there is no FailReasonString entry in the hardware key, the user receives following generic error message:

This device is either not present, not working correctly, or does not have all the drivers installed. (Code 10)

Try upgrading the device drivers for this device.

Solution button: Update Driver

For additional information about the error codes generated by Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:

310123 Explanation of error codes generated by Device Manager

Additional query words: MCE MCE2004

Keywords: kberrmsg kbtshoot kbbug kbwinxpsp2fix kbpending KB839275

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