Microsoft KB Archive/320865

= RIS Setup Stops Responding at &quot;Setup is Starting Windows&quot; Screen =

Article ID: 320865

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q320865



SYMPTOMS
During a Remote Installation Services (RIS) installation operation, Setup may stop responding at the &quot;Setup is Starting Windows&quot; screen.



CAUSE
This issue may occur if there is a video initialization problem. This is the point at which Setup switches into a graphic mode, and if the video is not initialized properly, your system may stop responding.

NOTE: The video initialization issue occurs if the resources for PCMCIA overlap a range that the video driver needs to correctly initialize.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name --  6/6/02  8:15:39pm  5.0.2195.5867 109,520 PCMCIA.SYS



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

317863 A RIS Client Installation May Hang at the &quot;Setup Is Starting Windows 2000&quot; Screen

319111 Windows XP RIS Client Loses Video or Stops Responding While &quot;Starting Windows&quot; Is Displayed

217073 Windows Setup Hangs When &quot;Setup Is Starting Windows&quot; Screen Appears

Additional query words: 3com pxe RIS setup

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB320865

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