Microsoft KB Archive/914702

= Two copies of the same Groove account will become unsynchronized when you use the account as two Windows users in Groove =

Article ID: 914702

Article Last Modified on 5/11/2007

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
You use the same Microsoft Groove account as two Microsoft Windows users on the same computer. When you do this, the two copies of the Groove account become unsynchronized.



MORE INFORMATION
You cannot reliably use the same Groove account on two Windows accounts on the same computer. Additionally, this configuration may cause problems when you run the account on other computers.

Every user on a particular computer has a separate set of Groove accounts in the directories for that user. Because of this directory separation, if you have the same Groove account under different Windows accounts on the same computer, you will have multiple copies of each workspace on the hard disk. Additionally, you will have multiple copies of the account because accounts in Groove are stored as a special type of workspace.

The initial importing of the account will appear to work. However, workspaces and other data will never synchronize between the two user accounts. Additionally, workspaces and other data may stop synchronizing between the computer and other computers that are already using the Groove account.

To restore connectivity between computers, follow these steps:
 * 1) Log on as the Windows user who will not use the Groove account.
 * 2) Log on to Groove.
 * 3) On the Options menu, click Preferences, and then click the Account tab.
 * 4) Under Delete Account from this Computer, click Delete, and then click Yes.
 * 5) Wait for Groove to close.
 * 6) Log out of Windows, and then log on to Windows as the user who will use the Groove account.
 * 7) Log on to Groove on each computer.
 * 8) On the Options menu, click Preferences, and then click the Account tab.
 * 9) If the current computer is listed two times, remove the listing that is not in bold formatting. To do this, select the listing, and then click Remove Computer.

Important If you are running Groove Workspace 2.5 or an earlier version of Groove, use caution. These versions of Groove let you remove the current computer.
 * 1) Close Groove on each computer.
 * 2) Run the Grooveclean utility. To do this, follow these steps, as appropriate for the version of Groove that you are running:
 * 3) * Microsoft Office Groove 2007

Open the C:\Program Files\Microsoft Office\Office12\ folder, and then double-click Grooveclean.exe.
 * 1) * Groove Virtual Office 3.1 and earlier versions of Groove

Open the C:\Program Files\Groove Networks\Groove\bin folder, and then double-click Grooveclean.exe
 * 1) Log on to Groove on each computer. Remain logged on until all Groove data synchronizes.

Additional query words: TCN-00943 Groove2007

Keywords: kbexpertiseadvanced kbprb kbtshoot KB914702

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