Microsoft KB Archive/275243

= XADM: Unable to Back Up Databases That Contain Extended ASCII Characters =

Article ID: 275243

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q275243





SYMPTOMS
When you attempt to back up a database whose name contains ANSI characters above code 127 or if the database is stored in a path whose name contains ANSI character code 127 and above, the backup procedure does not work and you receive the following error message:

Database Not Found



CAUSE
During database creation, the database name is translated from UNICODE to ASCII using ANSI (CP_ACP). However, the Extensible Storage Engine (ESE) component that is used for backup (Eseback2.dll) is using the OEM Codepage (CP_OEMCP) when it converts the database name from the UNICODE string to the ASCII equivalent. This causes two different ASCII database names with ANSI characters above 127.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: ESE



WORKAROUND
To work around this problem, use the following steps to rename the database using ANSI characters 1-127:
 * 1) Start Exchange System Manager.
 * 2) Locate the affected database.
 * 3) Right-click the database, and then click Properties.
 * 4) Click the Databases tab.
 * 5) For the value of Exchange Databases and Exchange Streaming Databases, click Browse, and then select a new directory or type the name of the new database.
 * 6) Click Apply.
 * 7) Exchange System Manager informs you that the selected databases will be dismounted, remove/renamed, and remounted.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Additional query words: exch2kp2w

Keywords: kbbug kberrmsg kbfix kbqfe KB275243

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