Microsoft KB Archive/936275

= Error message when you try to install an update or a hotfix on the Microsoft Dynamics CRM 3.0 server: &quot;A newer version of this update is already installed on this computer&quot; =

Article ID: 936275

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to install an update or a hotfix on the Microsoft Dynamics CRM 3.0 server, the update or the hotfix is not installed. Additionally, you receive the following error message:

A newer version of this update is already installed on this computer.



CAUSE
This issue may occur if the following conditions are true:
 * You repaired the server installation of Microsoft Dynamics CRM before you tried to install the update or the hotfix.
 * You are trying to install an update or a hotfix such as Update Rollup 1 for Microsoft Dynamics CRM 3.0.



WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this issue, follow these steps:  Exit Microsoft Dynamics CRM. Click Start, click Run, type regedit in the Open box, and then click OK. Locate the following registry subkey, and then click it:

 Right-click the SP0 subkey, and then click Delete. Click Yes when you receive the following message:

Are you sure you want to delete this key and all of its subkeys?

 On the File menu, click Exit.</li></ol>

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MORE INFORMATION
For more information about Update Rollup 1 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

Additional query words: crm3 crm30 crm3.0

Keywords: kbsetup kbmbsupgrade kbpubtypekc kberrmsg kbexpertisebeginner kbtshoot kbmbsmigrate kbprb KB936275

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