Microsoft KB Archive/303485

= Option to Restore the Previous Windows Configuration Is Not Available in Add/Remove Programs =

Article ID: 303485

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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This article was previously published under Q303485



SYMPTOMS
When you attempt to uninstall Microsoft Internet Explorer 6 by using Add/Remove Programs, the Restore the previous Windows configuration option may not be available. Rather, the only available option is Repair Internet Explorer.



CAUSE
This behavior can occur if you reinstall Internet Explorer 6 after installing a Microsoft Windows 2000 service pack. For example, this behavior can occur if all of the following conditions are true and occur in the given order:
 * 1) You install Internet Explorer 6.
 * 2) You install a Windows 2000 service pack.
 * 3) You reinstall Internet Explorer 6.
 * 4) You uninstall the Windows 2000 service pack that you installed in step 2.



WORKAROUND
To work around this issue, perform an inplace upgrade of Windows 2000, and then reinstall the latest Windows 2000 service pack and latest version of Internet Explorer.

To perform an inplace upgrade, follow these steps:
 * 1) Insert the Windows 2000 CD-ROM in your computer's CD-ROM or DVD-ROM drive.
 * 2) In the CD Autorun dialog box, click Install Windows 2000.
 * 3) In the Windows 2000 Setup dialog box, click Upgrade to Windows 2000 (Recommended), and then follow the directions to reinstall Windows 2000.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

277624 Updated Versions of Internet Explorer Not Listed in Add/Remove Programs

296822 Windows 2000 Service Pack 2 Does Not Appear in Add/Remove Programs List

For additional information about the latest service pack for Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Additional query words: sp1 sp2

Keywords: kbbug kbnofix KB303485

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