Microsoft KB Archive/168556

= XFOR: Dr. Watson When Starting Lotus cc:Mail Connector Service =

Article ID: 168556

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q168556



SYMPTOMS
In some cases, when you start the Microsoft Exchange Connector for Lotus cc:Mail service, it may cause Dr. Watson with exception access violation (0xC0000005), Address: 0041930a. You may also notice the following errors in the Windows NT Event Viewer:   Event ID: 4097 Source: DrWatson Category: None Description: The application, ccmc.dbg, generated an application error The error occurred on X/XX/XXXX @ 16:28: 9.662 The exception generated was c0000005 at address 0041930a.

Event ID: 82 Source: MSExchangeCCMC Category: General Description: An exception has occurred. The information is as follows: Exception code c0000005. Exception flags: 0. Exception address 779f42aa. Number of parameters: 2. Exception information 0 c150003.

Event ID: 87 Source: MSExchangeCCMC Category: General Description: Conversion from Lotus cc:Mail message format to Microsoft Exchange format failed due to an exception. Message file name is  EXPORT\msgXX.ccm. If the problem persists, please move the file from EXPORT directory and contact Microsoft Product Support Services.



RESOLUTION
To resolve this problem:


 * 1) Create a temporary directory outside of the Exchsrvr directory and move all the files out of the Exchsrvr\ccmcdata\export subdirectory.
 * 2) Start the Microsoft Exchange Connector for Lotus cc:Mail service from Control Panel Services. The service will start without the Dr. Watson error.
 * 3) Stop the service and copy back some of the files that you moved to the temporary subdirectory back to the export directory.
 * 4) Start the Microsoft Exchange Connector for Lotus cc:Mail service. If there is a Dr. Watson error again, move those files back to the temporary directory.
 * 5) Move other files from the temporary subdirectory back to export directory and restart the service. Continue with this process until you can isolate the file that is causing the Dr. Watson.

Keywords: kbprb kbusage KB168556

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