Microsoft KB Archive/904388

= FIX: A COM+ application stops responding, and desktop icons and the taskbar may not appear as expected on a computer that is running Windows Server 2003 =

Article ID: 904388

Article Last Modified on 12/5/2007

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APPLIES TO

 Microsoft COM+ 1.5, when used with:  Microsoft Windows Server 2003 Service Pack 1

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul> </li></ul>

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, a Microsoft COM+ application stops responding to DCOM requests from remote clients. Additionally, desktop icons and the taskbar may not appear as expected when you log on to the computer.

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CAUSE
This problem occurs because of a deadlock condition in the remote procedure call (RPC) subsystem library (Rpcss.dll). The deadlock condition may also cause the Windows logon process (Winlogon.exe) to fail.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix rollup package information
This problem is fixed in Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 7. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

910730 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 7

Prerequisites
You must have Windows Server 2003 or Windows Server 2003 Service Pack 1 (SP1) installed on the computer to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 SP1, x86
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WORKAROUND
To work around this problem, restart the computer.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003sp2fix kbqfe kbfix kbbug kbpubtypekc KB904388

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