Microsoft KB Archive/128976

= MultiTech MT2834 Modem Incorrectly Reports Hardware Error =

Article ID: 128976

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q128976



SYMPTOMS
When you configure a MultiTech MT2834 modem to receive calls using the Windows NT Remote Access (RAS) Server service, the following message is written to the Windows NT System Log:

Event ID: 20050

Source: RemoteAccess

Type: Success Audit

Description: ...The reason for disconnecting was hardware failure.

NOTE: Other information is also provided in the description message above, such as the time connected, time disconnected, duration of the RAS connection, etc.

Event Viewer reports the reason for disconnecting is a hardware failure, even when all aspects of the RAS session functioned as expected, and you choose the Hang-Up button in the Remote Access application.



CAUSE
According to MultiTech Systems, this behavior is caused by a problem with the MultiTech MT2834 modem firmware. The MT2834 modem drops DSR before dropping DCD causing the incorrect hardware failure message.



RESOLUTION
For information about resolving this problem, contact MultiTech Systems.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords: kb3rdparty kbhardware KB128976

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