Microsoft KB Archive/936488

= The service pack update or hotfix installation stops unexpectedly when you try to install either Microsoft SQL Server 2005 Service Pack 2 or a hotfix for SQL Server 2005 SP2 =

Article ID: 936488

Article Last Modified on 11/20/2007

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APPLIES TO


 * Microsoft SQL Server 2005 Developer Edition
 * Microsoft SQL Server 2005 Enterprise Edition
 * Microsoft SQL Server 2005 Enterprise Edition for Itanium-based Systems
 * Microsoft SQL Server 2005 Enterprise X64 Edition
 * Microsoft SQL Server 2005 Standard Edition
 * Microsoft SQL Server 2005 Standard X64 Edition

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SYMPTOMS
When you try to install Microsoft SQL Server 2005 Service Pack 2 (SP2) or a SQL Server SP2-based hotfix, the installation stops unexpectedly. This problem occurs if the following conditions are true:
 * You use SQL Server 2005 in a clustered environment.
 * The SQL Server cluster contains many nodes.
 * The SQL Server cluster contains many SQL Server instances.

When this problem occurs, the installation process does not send some scheduled tasks to the remote nodes. Some instances of SQL Server are not updated. On the active node, you receive error messages that resemble the following in the Hotfix.log file:

Task Scheduler: Error, cannot create new scheduled task for product instance target \\

Task Scheduler: Error, cannot create scheduled task for product instance target \\

Task Scheduler: Error, cannot save new scheduled task for product instance

Note In these error messages,  represents the name of the node that the error affects.

Additionally, when you try to install a SQL Server SP2-based hotfix, an access violation occurs on the Hotfix.exe file. A hotfix.dmp file is created in the following folder:

\90\Setup Bootstrap\Log\Hotfix

Note In this example,  represents the name of the folder in which SQL Server is installed.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have SQL Server 2005 Service Pack 2 installed to apply this hotfix.

For more information about how to obtain SQL Server 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

913089 How to obtain the latest service pack for SQL Server 2005

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

SQL Server 2005, Itanium architecture version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If a SQL Server 2005 SP2 installation fails, follow these steps to update the SQL Server 2005 SP2 package:  Download both the SQL Server 2005 SP2 update package and the hotfix that this article describes. Extract the files from the SQL Server 2005 SP2 update package. To do this, follow these steps:  Click Start, click Run, type cmd, and then click OK. At the command prompt, type cd, and then press ENTER.

Note In this example,  represents the full path name of the directory that contains the update package. Type  /x, and then press ENTER.

Note In this example,  is the name of the update package. The name of the package that you download may be different. For example, if you use a 32-bit computer, type SQLServer2005SP2-KB921896-i386-ENU /x, and then press ENTER. In the Microsoft Self-Extractor dialog box, type C:\SP2, and then click OK.

Note You can type any location that you want. The files from the update package are extracted to the location that you type.</li> At the command prompt, type exit, and then press ENTER.</li></ol> </li> Extract the files from the hotfix that this article describes. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, point to Accessories, and then click Windows Explorer.</li> In Windows Explorer, locate and then double-click the hotfix file that this article describes.</li> In the Microsoft Self-Extractor dialog box, type C:\QFE, and then press ENTER.

Note You can type any location that you want. The files from the hotfix package are extracted to the location that you type.</li></ol> </li> Replace the Hotfix.exe file in the SQL Server 2005 SP2 update package. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> In the Folders list, click the C:\QFE folder, and then click Hotfix.exe.</li> On the Edit menu, click Copy.</li> In the Folders list, click the C:\SP2 folder.</li> On the Edit menu, click Paste, and then click Yes.</li></ol> </li> Double-click Hotfix.exe. Notice that the SQL Server 2005 SP2 installation process starts.</li></ol>

If a SQL Server SP2 based-hotfix installation fails, contact Customer Support Services to obtain a hotfix package that has a build number of 9.00.3163 or a later build number. Any hotfix that has a build number of 9.00.3163 or a later build number already contains the hotfix that this article describes. You do not have to follow any additional steps to install a different hotfix. For information about how to contact Customer Support Services, see the &quot;Resolution&quot; section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbprb kbpubtypekc kbexpertiseinter kbexpertisebeginner kbhotfixserver KB936488

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