Microsoft KB Archive/308494

= Works 2000: Error Message: WKGDCACH Caused a General Protection Fault in Module GENIGRPH.DRV =

Article ID: 308494

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Works 2000 Standard Edition

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This article was previously published under Q308494



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you attempt to start Microsoft Works 2000 by clicking the Microsoft Works icon on your desktop, you may receive an error message similar to the following:

WKGDCACH caused a general protection fault in module GENIGRPH.DRV



CAUSE
This error can occur when your Genigrahics printer driver is outdated or corrupted.



RESOLUTION
To resolve this issue, contact Genigraphics for information on the most recent driver for your printer.



MORE INFORMATION
To contact Genigraphics, visit the following Web site:

http://www.genigraphics.com/ab.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kberrmsg kbprb KB308494

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