Microsoft KB Archive/263102

= XCLN: Password Dialog Box for Domain Credentials Stops Responding in Remote Mail Wizard =

Article ID: 263102

Article Last Modified on 5/24/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q263102



SYMPTOMS
When you initiate a remote mail connection in Outlook 2000 by using the Remote Mail feature, the dialog box for logon information (domain credentials) may stop responding (or &quot;hang&quot;) until you start another program.



CAUSE
This problem can occur if the password dialog thread runs within the main spooler thread, which does not allow the password dialog thread to be the item that is in focus. When the password dialog thread is moved to a background thread, it allows the focus to shift to the new item in focus without interfering with the main Outlook process.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 2000. This problem was first corrected in Microsoft Office 2000 Service Pack 2.

Additional query words: OL2000

Keywords: kbbug kbfix kboffice2000sp2fix kbqfe KB263102

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