Microsoft KB Archive/219428

= Cluster Server Returns SCSI Port Errors After Installing Service Pack 3 =

Article ID: 219428

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 3
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q219428



SYMPTOMS
After you install Windows NT 4.0 Service Pack 3 (SP3) on a computer with an Adaptec 78xx SCSI controller installed, one or more of the following Event IDs may be displayed in your System Event log.
 * Event ID 9 - "Device\SCSIportX did not respond within the timeout period."
 * Event ID 11 - "The driver detected a controller error on \Device\SCSIPortX."
 * Event ID 15 - "Device\SCSIportX not ready for access."

You may also experience a noticeable performance loss in read/write operations to the devices on the SCSI controller.



CAUSE
This behavior occurs because the Adaptec 78xx SCSI driver version 4.0.1433.1 may have been overwritten by version 2 drivers from Service Pack 3 for the follwing SCSI cards:
 * 290x
 * 291X
 * 294x
 * 394x
 * 4944

In addition, termination of the SCSI devices may not be configured properly.



RESOLUTION
To resolve this problem, reapply the latest driver for your Adaptec 290x, 291X, 294x, 394x, or 4944 SCSI card after you apply SP3. If you are just adding a new controller, verify proper termination per manufacturer specifications.



MORE INFORMATION
For additional information, please see the following article in the Microsoft Knowledge Base:

154690 How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages

You can also visit Adaptec's Web site at:

http://www.adaptec.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbprb KB219428

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