Microsoft KB Archive/120104

Error Message: “Word Cannot Start..” when Using Help Menu PSS ID Number: Q120104 Article last modified on 11-14-1994 PSS database name: WORD6

6.00 MACINTOSH

= SYMPTOMS =

If you choose Examples and Demos or Quick Preview from the Help menu, one the following error messages occurs in Word for the Macintosh if your computer does not have a HyperCard:

Word cannot start Examples and Demos. Word cannot start Quick Preview.

= CAUSE =

The above error message does not explain that the Word examples and demonstrations (the tutorial) do not run unless a HyperCard is installed in your Macintosh. If you choose the Help button in the error message dialog box, Word displays a “No Help available” message, which also does not explain why the error occurred. When you install the examples and demonstrations on a computer with no HyperCard, Word Setup does not notify you that you cannot run the examples and demonstrations unless you install a HyperCard.

= STATUS =

Microsoft has confirmed this to be a problem in Word version 6.0 for the Macintosh. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= REFERENCES =

“Microsoft Word User’s Guide,” version 6.0, page 21

KBCategory: kbusgae kberrmsg buglist6.00 KBSubCategory: Additional reference words: 6.00 macword cbt online

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================================================================ Copyright Microsoft Corporation 1994.