Microsoft KB Archive/912063

= A Windows Server 2003-based computer stops responding when you perform a backup of an Exchange Server database =

Article ID: 912063

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
Consider the following scenario. On a Microsoft Windows Server 2003-based computer, you perform a backup of a Microsoft Exchange Server database. You perform this backup by using the Virtual Disk Service (VDS) QueryProviders method together with the Volume Shadow Copy Service. In this scenario, the Windows Server 2003-based computer stops responding (hangs).

Additionally, the following Error events are recorded in the System log:

Event Type: Error

Event Source: DCOM

Event Category: None

Event ID: 10010

Date:

Time:

User: NT AUTHORITY\SYSTEM

Computer:

Description:

The server {4FB6BB00-3347-11D0-B40A-00AA005FF586} did not register with DCOM within the required timeout.

Event Type: Error

Event Source: VDS Dynamic Provider 1.0

Event Category: None

Event ID: 1

Date:

Time:

User:

Computer:

Description:

The provider failed to load. Error(8004241B).

Event Type: Error

Event Source: Virtual Disk Service

Event Category: None

Event ID: 17

Date:

Time:

User:

Computer:

Description:

VDS fails to launch provider {F96544E6-5C8D-47B9-AA6E-FD19AB278629}.

Error code: 8004241B@02000012

Note The Logical Disk Manager Administrative Service may also close unexpectedly.



CAUSE
This problem occurs because the backup operation does not release the Hidden and ReadOnly attributes of the snapshot volume as expected. Therefore, the snapshot process is performed repeatedly until the computer stops responding.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must be running Windows Server 2003 SP1 to install this hotfix.

Note x64-based versions of Windows Server 2003 do not require this service pack.

Restart requirement
You may have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbqfe kbexpertiseadvanced kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB912063

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