Microsoft KB Archive/184594

= WD98: Summary of Known Third-Party Extension Conflicts =

Article ID: 184594

Article Last Modified on 10/4/2002

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APPLIES TO


 * Microsoft Word 98 for Macintosh

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This article was previously published under Q184594



SUMMARY
This article lists third-party extensions that are known to conflict with Word 98 Macintosh Edition. For additional information about how to troubleshoot extension conflicts and isolate a problem extension, click the article number below to view the article in the Microsoft Knowledge Base:

263159 How to Troubleshoot Extension Conflicts on the Macintosh

ACT! 2.8 (Symantec Corporation)
Symptoms

While ACT! is running, you may experience one of the following symptoms:

 After you click New on the File menu and select Word 6 Document, ACT! stops responding (hangs).

-or- When you use any of the Word 6.0 templates that ACT! installs, Word is started. As Word attempts to convert the template, the following error message appears:

Compile error in hidden module: MergeACTData.



Resolution

Contact Symantec for an upgraded version of ACT! that is designed to work with Word 98.

For additional information about ACT!, click the article number below to view the article in the Microsoft Knowledge Base:

184166 WD98: ACT! 2.8 Hangs (Stops Responding) with Word Documents

Adobe Type Reunion 2.0 (Adobe Systems, Inc.)
Symptoms

When you use Adobe Type Reunion (ATR) version 2.0 with Word 98, you may experience one of the following symptoms:


 * When you click the Font menu in Word, nothing happens.

-or-


 * Adobe Type Reunion draws font controls starting from the bottom of the Font list.

Workaround

To prevent Word from hanging when you use ATR, you must turn on WYSIWYG Font and Style menus. To do this, follow these steps:


 * 1) On the Tools menu, click Preferences, and then click the General tab.
 * 2) Click to select the WYSIWYG Font And Style Menus check box.
 * 3) Click OK.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

185014 WD98: Font Menu Does Not Work If Using Adobe Type Reunion

185623 WD98: Font List Is Built From Bottom with Adobe Type Reunion

After Dark 4.03 (Berkeley Systems)
Symptoms

After Dark version 4.03 does not start if Microsoft Office Manager 98 (MOM) is running.

NOTE: Even if Screen Posters is removed from the System folder, After Dark does not function when Microsoft Office Manager 98 is in the Control Panels folder.

Resolution

Turn off Microsoft Office Manager 98.

More Information

When Microsoft Office Manager 98 and After Dark are installed, the commands on the menu bar in Word disappear momentarily and then reappear. The title bar for the Office Assistant goes blank until you move it to a new position.

NOTE: This behavior occurs only in Macintosh Operating System versions 8.0 and 8.1.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

182493 OFF98: After Dark Screen Saver Is Not Activated When MOM Is Active

CameraMan (Motion Works Group, Ltd.)
Symptoms

When you use CameraMan with Word 98 (or other Office programs), you are unable to move or resize inserted pictures.

For additional information about CameraMan, click the article number below to view the article in the Microsoft Knowledge Base:

185367 OFF98: Unable to Move or Resize Graphics

CopyPaste 4.1.1 Shareware (Script Software)
Symptoms

If CopyPaste is running, the commands on the Table menu in Word are unavailable after you insert a table. The Table buttons on the toolbar function properly.

NOTE: CopyPaste turns off (disables) the Undo command, although COMMAND+Z functions properly.

For additional information about CopyPaste, click the article number below to view the article in the Microsoft Knowledge Base:

184165 WD98: Commands on Table Menu Unavailable Using CopyPaste 4.1.1

Dave 2.0 (Thursby Software Systems)
Symptoms

If Dave 2.0 is installed on your computer and you set up a mail merge in Word 98, the computer stops responding (hangs) with no error messages when you click Merge.

Resolution

You must turn off (disable) Dave 2.0. For information about how to resolve this behavior, contact Thursby Software Systems. For contact information, please see the "More Information" section of this article.

DragAnyWindow 4.2.1 (Shareware)
Symptoms

When you use the Solid Drag option in DragAnyWindow 4.2.1 with Word 98, all of the menus in Word become invisible or blank.

Resolution

Upgrade to DragAnyWindow version 4.3.

For additional information about DragAnyWindow, click the article number below to view the article in the Microsoft Knowledge Base:

184589 WD98: Menus Invisible or Screen Redraw Random with DragAnyWindow

Look Ma, No Hands version 1.2
Symptoms

This program opens shortcut menus without your having to hold down the CTRL key. It causes the Finders shortcut menu and the Word 98 shortcut menu to appear.

PortDoubler or PowerPort Juggler (Momentum Software)
Symptoms

When you try to open a new or existing document in Word 98 Macintosh edition, your Macintosh may stop responding (hang).

Resolution

Turn off (disable) PortDoubler or PowerPort Juggler, or upgrade to the most current version of Momentum Software.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

189195 WD98: Hang When Opening a New or Existing Document

RAM Charger (Jump Development Group)
Symptoms

If you use RAM Charger with Office 98 programs, you may experience one of the following symptoms:
 * The program may unexpectedly quit.

-or-
 * Your computer may stop responding (hang).

Resolution

For additional information about these problems, click the article number below to view the article in the Microsoft Knowledge Base:

182767 OFF98: System or Memory Errors Appear or Program Hangs When You Use RAM Charger to Allocate Memory

ScanDirectMenuINIT (Visioneer, Inc.)
Symptoms

If you have the ScanDirectMenuINIT extension from the Visioneer PaperPort Scanner installed, Clip Gallery does not start. You do not receive an error message, but the computer appears to stop responding (hang). This extension ships with Visioneer PaperPort Software Version 5.x and later.

Resolution

Remove ScanDirectMenuINIT from the Macintosh HD:System:Extensions folder.

For additional information about ScanDirectMenuINIT, click the article number below to view the article in the Microsoft Knowledge Base:

184586 OFF98: Clip Art Gallery Fails to Load with PaperPort Extension

Sonic Ethernet 10/100 Driver 1.3 (Sonic Systems)
Symptoms

Word or PowerPoint quits with a Type 1 error shortly after you start the program and click the mouse several times.

Resolution

Upgrade to version 1.4 of the Sonic Ethernet drivers. For additional information, contact Sonic Systems. Please see the "More Information" section of this article for contact information.

For additional information about Sonic Ethernet Cards, click the article number below to view the article in the Microsoft Knowledge Base:

184587 WD98: Type 1 Error When You Use a Sonic Ethernet Card

STF Fax 3.2.1 (STF Technologies)
Symptoms

If you are using STF Fax 3.2.1 with Word 98, you see one of the following symptoms:
 * Word fails with a Type 1 error.

-or-
 * Nothing happens when you attempt to send the fax.

Resolution

You may be able to correct the problem by upgrading to STF Fax version 3.2.5.

For additional information about STF Fax and Word 98, click the article number below to view the article in the Microsoft Knowledge Base:

185148 WD98: Unexpected Quit with Error Type 1 Using STF Fax

TypeTamer (Impossible Software)
Symptoms

When you click the menu bar in any of the Microsoft Office 98 Macintosh Edition programs, the menu does not appear, and you cannot access the menus by using the keyboard.

Resolution

To resolve this problem, obtain TypeTamer version 1.1.9.

For additional information about how to obtain TypeTamer version 1.1.9, click the article number below to view the article in the Microsoft Knowledge Base:

184183 OFF98: Cannot Access Menus with TypeTamer Installed



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact third-party companies, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: conflicting cdev inits tshoot tshooting anchor anchoring menumode menu mode hang hung crash crashed locks locked frozen freeze freezes crashing quit quits stopped crashes bomb bombs bombed 3rd

Keywords: kbinfo kbinterop kb3rdparty KB184594

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