Microsoft KB Archive/831484

= A duplicate file structure is displayed when you view the contents of a CD in Windows Explorer =

Article ID: 831484

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
After you insert a CD into the DVD/CDRW drive on your Microsoft Windows XP-based computer, and then you use Windows Explorer to view the files on the CD, the CD file structure that is displayed in the Folders pane may appear to be duplicated.



CAUSE
This problem occurs when you turn on the CD-recording feature for your DVD/CDRW drive, and then you use Windows Explorer to view the files on a CD in this drive.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP   Date         Time   Version            Size    File name ---  31-Oct-2003  01:27  5.82.2800.1315    557,568  Comctl32.dll 31-Oct-2003 01:27  6.0.2800.1315   1,344,000  Shdocvw.dll 31-Oct-2003 01:27  6.0.2800.1315   8,347,648  Shell32.dll 30-Oct-2003 02:37  5.1.2600.1315     582,656  Xpsp2res.dll Windows XP 64-Bit Edition   Date         Time   Version            Size    File name     Platform -  30-Oct-2003  22:04  5.82.2800.1315  1,717,248  Comctl32.dll  IA-64 30-Oct-2003 22:03  6.0.2800.1315   3,649,536  Shdocvw.dll   IA-64 30-Oct-2003 22:03  6.0.2800.1315  14,372,864  Shell32.dll   IA-64 31-Oct-2003 01:27  5.82.2800.1315    557,568  Wcomctl32.dll x86 31-Oct-2003 01:27  6.0.2800.1315   1,344,000  Wshdocvw.dll  x86 31-Oct-2003 01:27  6.0.2800.1315   8,347,648  Wshell32.dll  x86 30-Oct-2003 02:37  5.1.2600.1315     582,656  Wxpsp2res.dll x86 30-Oct-2003 02:37  5.1.2600.1315     582,144  Xpsp2res.dll  IA-64



WORKAROUND
To work around this problem, turn off the CD-recording feature for the DVD/CDRW drive. To do this, follow these steps:
 * 1) Right-click Start, and then click Explore.
 * 2) Right-click DVD/CDRW, click Properties, and then click the Recording tab.
 * 3) Click to clear the Enabled CD recording on this drive check box.
 * 4) Click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB831484

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