Microsoft KB Archive/318077

= XADM: &quot;Error: Unable to Get Databases Status from Server&quot; Error Message Occurs When You Run Isinteg.exe =

Article ID: 318077

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q318077



SYMPTOMS
If you try to run the Information Store Integrity Checker tool (Isinteg.exe) against an Exchange 2000 computer, you may receive the following error message:

Error: unable to get databases status from server. The reason could be either wrong server name or networking problems. Isinteg quits now.



CAUSE
This issue may occur if the Microsoft Exchange Information Store service is not running.



RESOLUTION
To resolve this issue, start the Microsoft Exchange Information Store service, and then make sure that the database that you want to run Isinteg.exe against is dismounted.



MORE INFORMATION
If you use earlier versions of Exchange Server, you have to stop the Microsoft Exchange Information Store service before you run Isinteg.exe. When you run Isinteg.exe in these versions, Isinteg.exe checks if the Microsoft Exchange Information Store service is stopped. If the Microsoft Exchange Information Store service is not stopped, Isinteg.exe stops and you receive the following error message:

The Microsoft Exchange Information Store service must be stopped to run Isinteg.

However, this behavior is different in Exchange 2000; the Microsoft Exchange Information Store service must be running when you start Isinteg.exe.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301460 XADM: Exchange 2000 Command-Line Parameters for Isinteg.exe

Additional query words: isinteg information store msexchangeis exch2kp2w

Keywords: kberrmsg kbprb KB318077

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