Microsoft KB Archive/234515

= Err Msg: Socks5 Cram Authentication... Enter the User Name =

Article ID: 234515

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.0

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This article was previously published under Q234515



SYMPTOMS
When you attempt to connect to a Web site using Internet Explorer, you may receive the following error message:

Socks5 Cram authentication. Enter the user name.

If you type a user name, you may receive the following error message:

Ace login required. Enter password.



CAUSE
This behavior can occur if Aventail virtual private network (VPN) Client version 2.43.s is installed.



RESOLUTION
To resolve this behavior, contact Aventail Corporation Technical Support at (206) 215-1111, or on the Web at:

http://www.aventail.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this behavior, use the Microsoft System Configuration Utility to disable the Aventail VPN Client 2.43.s. software. For additional information about using the Microsoft System Configuration Utility, click the article number below to view the article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Keywords: kberrmsg kbprb kb3rdparty KB234515

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