Microsoft KB Archive/245135

= Error Occurs When Windows NT Copies Files During Text-based Setup =

Article ID: 245135

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q245135



SYMPTOMS
When you are installing Microsoft Windows NT Server 4.0 on your computer, you may receive the following error message during the text-based portion of the setup process:

Setup cannot set required Windows NT configuration information. This indicates an internal setup error. Please contact your group or system administrator.

NOTE: This may occur after the Setup program has copied about 98 percent of the files to your hard disk.



CAUSE
This behavior can occur because of either a hardware defect or a virus.



RESOLUTION
To resolve this behavior, run some hardware diagnostic programs:

 Run the Chkdsk utility using the appropriate method:

 If Windows NT Server 4.0 is the only operating system installed on the computer, run the Chkdsk utility from an MS-DOS startup disk.

 If the computer also has one or more different operating systems installed, type the following command at a command prompt, and then press ENTER:

chkdsk /f /r



NOTE: The /f option fixes any errors that the Chkdsk utility finds; the /r option conducts a surface scan of the hard disk. Use a third-party hardware diagnostic program to check for any malfunctions with the hard disk. Use a virus-scanning program to scan the hard disk for possible viruses.</li> If applicable and possible, restore Windows NT Server 4.0 from a backup copy.

NOTE: If this behavior persists after you run the diagnostic programs and allow the programs to repair what they can, you may need to replace the hard disk.</li></ol>

Additional query words: chkdsk hardware

Keywords: kbprb KB245135

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