Microsoft KB Archive/74419

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Norton's Erase Protect Program Doesn't Work with Windows 3.0

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Q74419

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a

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SYMPTOMS
When you run Norton's Erase Protect program (EP.EXE) from Norton Utilities version 6.0, Microsoft Windows cannot start in protected mode.

One of the following error messages will occur if you use this program with Windows version 3.0:

  In 386 Enhanced Mode

The conventional memory in your system is fragmented and Windows cannot run in 386 enhanced mode. Please reboot your computer and try again or else run Windows in real mode by typing win /r.

  In Standard Mode

Cannot run Windows in standard mode. Check to ensure you are not running other protected mode software, or run in real mode.



WORKAROUND
Do not to use the Erase Protect utility when running Windows 3.0 in standard or 386 enhanced mode. You can find out how to disable this program by referring to &quot;The Norton Utilities User's Guide&quot; on page 9-3.

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Upgrade to Norton Utilities version 6.01. Erase Protect was revised in version 6.01 and Norton Desktop version 1.0 to function properly with Windows 3.0.

MORE INFORMATION
The Erase Protect program is a terminate-and-stay-resident program (TSR) that moves deleted files to another, less-used part of your disk to protect them from being overwritten. The deleted files are renamed and copied into hidden directory called TRASHCAN.

For more information, contact Norton.

The product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.