Microsoft KB Archive/826749

= Tape Drive Does Not Work Correctly with Third-Party Backup Programs =

PSS ID Number: 826749

Article Last Modified on 8/15/2003

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The information in this article applies to:


 * Microsoft Windows Server 2003, Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you use a third-party backup program to back up files to a tape drive, you may notice one or both of the following behaviors:
 * Scheduled backup jobs are not performed successfully.
 * The tape drives are reconfigured in the backup program.



CAUSE
This issue may occur if both of the following conditions are true:
 * The tape drive that you are using is not a Plug and Play (PnP) device.

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 * Tape drive driver updates or other storage device configuration changes have been made on your computer.



RESOLUTION
To resolve this issue, make sure that any storage devices that you use are Plug and Play devices, and that you are using the most current drivers. (You must also have current drivers for non Plug and Play devices that appear to function correctly.) For information about whether your tape storage device is Plug and Play, or for information about how to obtain and install an updated driver, see your product documentation or contact the manufacturer.

For information about how to contact the manufacturer of your tape drive, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbprb KB826749

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch kbWinDataServSearch kbWinServ2003Data kbWinServ2003DataSearch kbWinServ2003Ent kbWinServ2003EntSearch kbWinServ2003Search kbWinServ2003St

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