Microsoft KB Archive/263150

= Visio2000: Error 1324: The Folder Path Contains an Invalid Character =

Article ID: 263150

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q263150



SYMPTOMS
When you attempt to install Visio 2000 on a computer that is running one of the following operating systems
 * Microsoft Windows 95
 * Microsoft Windows 98
 * Microsoft Windows NT 4.0

you may receive the following error message:

Error 1324: The folder path  contains an invalid character.



CAUSE
This behavior can occur if the computer is using a real mode (16-bit) driver to access the CD-ROM drive, or if the CD-ROM drive is operating in MS-DOS Compatibility mode.

NOTE: Real mode CD-ROM drivers do not support long file names.



RESOLUTION
To resolve this issue, contact your hardware manufacturer to inquire about how to obtain a protected mode (32-bit) driver for your CD-ROM drive.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
If protected mode drivers are not available or do not work, run Visio 2000 Setup from a shared CD-ROM drive on another computer on the network.

Additional query words: prb

Keywords: kberrmsg kbprb KB263150

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