Microsoft KB Archive/186030

= GW 2.0: Some JPEG Files May Not Open in Greetings Workshop =

Article ID: 186030

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Greetings Workshop 2.0 Deluxe Edition
 * Microsoft Greetings Workshop 1.0 Deluxe Edition

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This article was previously published under Q186030



SYMPTOMS
When you save an image scanned from the Visioneer Paperport software as a jpeg file, the image may not open in Greetings Workshop. The same image saved in another format, such as a .bmp, opens successfully.



CAUSE
If a product does not meet the requirements as set forth by the Joint Photographic Export Group (JPEG) for jpeg files, the files may not be readable.

The method used by Visioneer to process jpeg files may cause the image to be unreadable by Greetings Workshop.



RESOLUTION
When you scan images from the Visioneer PaperPort to be used in Greetings Workshop, save the file as a .bmp or .tiff file type.

Visioneer is aware of the problem with jpeg files and has created a fix. Contact the manufacturer for an update to their .jpg export filter. For information about how to contact Visioneer, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: can't doesn't won't will not greetingsw

Keywords: kbprb KB186030

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