Microsoft KB Archive/943901

= You cannot back up encrypted files by using Windows Live OneCare =

Article ID: 943901

Article Last Modified on 11/2/2007

-

APPLIES TO


 * Windows Live OneCare

-



SYMPTOMS
You cannot back up encrypted files by using Windows Live OneCare.



RESOLUTION
To resolve this issue, decrypt the files that you want to back up by using Windows Live OneCare. To decrypt a file, follow these steps:
 * 1) Log on to the computer as an administrator.
 * 2) In Windows XP, click Start, click Run, type Explorer.exe, and then click OK.

In Windows Vista, click Start, type Explorer.exe in the Start Search box, and then click Explorer in the Programs list.

If you are prompted for an administrator password or for a confirmation when you try to perform an action in Windows Vista, type the password, or click Continue.
 * 1) Locate the file that you want to decrypt, right-click the file, and then click Properties.
 * 2) On the General tab, click Advanced.
 * 3) Clear the Encrypt contents to secure data check box, and then click OK two times.

Keywords: kbtshoot kbprb KB943901

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.