Microsoft KB Archive/316537

= Blank Web Page with Placeholder Icon and You Cannot Save a File to Disk =

Article ID: 316537

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0

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This article was previously published under Q316537



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you click a link to download a file through Internet Explorer, a blank white window may appear. There are no buttons to save the file to your hard disk or to open the file.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, delete the registry key for the Active X control or add-in program that was removed. To do so:  Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extensions

Make a note of the contents of the Extensions key. On the Edit menu, click Delete. Click Yes to confirm the deletion. On the File menu, click Exit. Search for and rename the file that is listed in the registry key that you deleted in Step 3. To do so, follow these steps:

<ol style="list-style-type: lower-alpha;"> Click Start, point to Search, and then click For Files or Folders.</li> Click All files and folders.</li> Type the filename that you noted in step 3 in the All or part of the filename box, and then click Search.</li> Right-click the file that is on the right pane of the search dialog box, and then click Rename.</li> Type a new extension for the file, for example, .bak.</li></ol>

NOTE: If you do not complete this step, the file may recreate the registry key when you restart the computer.</li> Restart your computer.</li></ol>

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MORE INFORMATION
For additional information about troubleshooting active content in InternetExplorer, click the article numbers below to view the articles in the Microsoft Knowledge Base:

154036 How to Disable Active Content in Internet Explorer

180553 Error Locating Object Handler

Additional query words: image placeholder outlook express olexp red x picture jpg gif tif jpeg

Keywords: ocsso kbprb KB316537

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