Microsoft KB Archive/299936

= OL2000: Error Message: Unable to Communicate with Outlook's OLE Automation Interface =

Article ID: 299936

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q299936



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you perform a synchronization between a Palm handheld device and Outlook 2000, you may receive the following error message:

Unable to communicate with Outlook's OLE Automation interface.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, remove Outlook, and then reinstall it:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs, and then remove Outlook.
 * 3) Search for the following files, and then rename them if they exist:
 * 4) * Mapi*.dll
 * 5) * Mapi*.exe
 * 6) * Mapi*.ini
 * 7) * Mapi*.inf
 * 8) * Outl*.dll
 * 9) * Outl*.exe
 * 10) * Outl*.ini
 * 11) * Ems*.*
 * 12) * Extend.dat
 * 13) * Outcmd.dat
 * 14) * Frmcache.dat
 * 15) Start Registry Editor (Regedt32.exe).
 * 16) Locate and delete the following keys in the registry:
 * 17) * HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange
 * 18) * HKEY_LOCAL_MACHINE\Software\Microsoft\Schedule+
 * 19) * HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook
 * 20) * HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook
 * 21) Quit Registry Editor.
 * 22) Restart the computer, close all background programs, and then reinstall Outlook.

Additional query words: OL2K exch2kp2w

Keywords: kberrmsg kbprb KB299936

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