Microsoft KB Archive/180492

= Customized Changes to Web Page Not Saved =

Article ID: 180492

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 3.03 for Windows NT 3.51
 * Microsoft Internet Explorer 1.0
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 3.2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 2.01
 * Microsoft Internet Explorer 2.1
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.1
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 4.5 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 3.02

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This article was previously published under Q180492



SYMPTOMS
When you customize a Web page, the changes may not be displayed when you refresh the Web page or restart Internet Explorer.



CAUSE
This behavior can occur if either of the following conditions exists:


 * Internet Explorer is configured not to receive cookies.
 * The cookie for the page you are customizing is damaged.



RESOLUTION
To resolve this issue, use the appropiate method:

Configure Internet Explorer to Accept Cookies
To configure Internet Explorer to accept cookies, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the View menu, click Options or Internet Options, and then click the Advanced tab.
 * 3) Click Prompt Before Accepting Cookies or Always Accept Cookies.

NOTE: If you click Prompt Before Accepting Cookies, you receive a Security alert before any cookies are downloaded to your computer.
 * 1) Click OK.

Delete and Replace Cookie
Delete and replace the cookie for the Web page you are customizing. To do so, follow these steps:  Quit Internet Explorer. If you are using Windows 95 or Windows NT, double-click My Computer, and then double-click the drive containing the Windows folder. If you are using Windows 3.1, double-click the Main program group, double- click File Manager, and then click the drive containing the Windows folder. Double-click the Windows folder. If you are using Windows 3.1, or Windows 95 without user profiles, double-click the Cookies folder. If you are using Windows 95 or Windows NT with user profiles enabled, double-click the Profiles folder, double-click the folder (where is the name you use to log on to Windows), and then double-click the Cookies folder In the Cookies folder, locate the @ .txt file, where is the name you use to log on to Windows, and is the name of the Web site. For example:

user@microsoft.txt

 Click the cookie file, and then click Delete on the File menu. Start Internet Explorer, and then connect to the Web page to re-create the cookie.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
This behavior has been known to occur when you attempt to personalize the Microsoft Internet Start Web page at the following Web address:

http://home.microsoft.com

To resolve this behavior, rename or delete the following cookie file

@home_microsoft.txt

where is the name you use to log on to Windows.

NOTE: There may be similar file names with a number in parenthesis (such as @home_microsoft(1).txt). If these files exist, delete or rename them as well.

For additional information about cookies, please see the following articles in the Microsoft Knowledge Base:

154360 Security Alert for Cookies in Internet Explorer & Outlook Express

175662 Error Message: Not Accepting Cookies

158769 Emptying Temporary Internet Files Folder Leaves Cookies Files

Additional query words: disappear retain personalize damaged

Keywords: kbprb KB180492

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