Microsoft KB Archive/823314

= Spooler Service Stops Responding When You View and Change the Configuration of the Port Properties =

Article ID: 823314

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you view and change the configuration of the port properties on your Windows 2000 print server, the Spooler service may stop responding.



CAUSE
This problem occurs because of a timing issue with the TCP/IP port monitor. One thread releases the TCP/IP port monitor when a different thread is using it. Because the second thread must use a memory address that is not valid, there is an access violation, and the Spooler service stops responding.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version        Size    File name -  21-Jul-2003  17:03  5.0.2195.6787  42,768  Tcpmon.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB823314

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