Microsoft KB Archive/833403

= Delivery Status Notification messages contain an empty character set after you install the hotfix from Microsoft Knowledge Base article 819831 =

Article ID: 833403

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
After you install the hotfix that is described in Microsoft Knowledge Base article 819831 on a computer that is running Microsoft Exchange 2000 Server, all Delivery Status Notification (DSN) messages, such as non-delivery reports (NDR) or delivery reports, contain an empty character set.

The following is an example of an empty character set in a DSN message:

Content-Type: text/plain; charset=



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Message categorizer The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name 05-Dec-2003 05:29  6.0.6544.0        507,904  Phatq.dll Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

819831 XADM: Delivery Status Notification messages do not appear correctly for some recipients after you configure the SMTP virtual server to use the French language

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbtransport kbqfe kbfix kbexchange2000presp4fix kbbug KB833403

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