Microsoft KB Archive/257286

= Changing password over RAS may not work =

Article ID: 257286

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

-



This article was previously published under Q257286



SYMPTOMS
When you log on to Windows NT with cached credentials and then attempt to make a Remote Access Services (RAS) or virtual private network (VPN) connection to another Windows NT domain on which your domain password has expired (you must change the password), you may be unable to change the password. If you cannot change the password, you are not authenticated and you are disconnected from the server. Error 709 may be logged when the password change attempt does not succeed.

Note If you are not required to change the password, changes to the password are successful.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Size  File name   Platform -  09-Mar-2000  10:00p  341 KB  Rasdlg.dll  Intel 09-Mar-2000 9:59 p  501 KB  Rasdlg.dll  Alpha

Note This hotfix should be installed on the RAS client.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB257286

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.