Microsoft KB Archive/329847

= Computer Displays a Blank Screen When You Resume from an S1 or S3 Power State After You Remove an IEEE 1394 Storage Device =

Article ID: 329847

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q329847





SYMPTOMS
If you remove an IEEE 1394 storage device from your Windows 2000-based computer when the computer is in an S1 or S3 sleep state, the computer may not resume correctly from this power state. The computer displays a blank screen.

To resume the computer from the sleep state, you must reconnect the IEEE 1394 storage device to the computer.



CAUSE
This problem occurs when the 1394 mass-storage driver, Sbp2port.sys, does not correctly detect IEEE 1394 storage devices that are removed from a computer while the computer is in a sleep state.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name ---  24-Oct-2002  20:38  5.0.2195.6103  35,600  Sbp2port.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbwin2000presp4fix kbfix kbbug KB329847

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