Microsoft KB Archive/837183

= The Microsoft Exchange Information Store service stops unexpectedly during a MAPI-based search in Exchange 2000 Server =

Article ID: 837183

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
The Microsoft Exchange Information Store service (Store.exe) may stop unexpectedly when it compares property values during a MAPI-based search on a Microsoft Exchange 2000 Server computer.

If the correct symbols are installed on the server, the Drwtsn32.log file or the corresponding User.dmp file may contain the following call stack:

2db5f920 005d2935 store!SgnCmpBinary+0x20 2db5f948 005d2a2d store!EcComparePrv+0x347 2db5f970 0047d4c0 store!EcCompareProps+0xec 2db5f984 005d7224 store!TWIR::EcCompareProps+0x17 2db5f9e0 005d8b04 store!TWIR::EcRestrictProperty+0x2c0 2db5fa10 005d974d store!TWIR::EcRestrictHier+0x153 2db5fa38 005d99eb store!TWIR::EcRestrictEx+0x3d 2db5fa5c 0057c725 store!SFI::EcTestMessage+0x22 2db5fc8c 0057c89f store!QNODE::EcRestrict+0x16a 2db5fca8 0057f209 store!QSLOW::EcGetFirst+0x7b 2db5fcec 0057f4dc store!QROOT::EcSearchFolder+0x2bc 2db5fd0c 0057f7c2 store!FSearchFolder+0x41 2db5fd24 005dd13f store!QROOT::EcExecute+0x76 2db5fe90 005deff7 store!EcSearchFoldersFaster+0xd0 2db5fec4 005df4e9 store!EcProcessSearchEvent+0x6f 2db5ff28 005df692 store!EcProcessSearchEvents+0x238 2db5ff54 0060125e store!FSearch+0x3a 2db5ff70 62a316ff store!TI::Invoke+0xa4 2db5ffb8 77e4a990 mdbtask!MdbTaskPoolThread+0x1b4 WARNING: Stack unwind information not available. Following frames may be wrong. 2db5ffec 00000000 kernel32!FlsSetValue+0x779 eax=00000070 ebx=00000408 ecx=04a25618 edx=00000070 esi=7f7f7f7f edi=04a25688 eip=005d25c2 esp=2db5f910 ebp=2db5f920 iopl=0 nv up ei ng nz na po cy cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010287 store!SgnCmpBinary+20: 005d25c2 8a06 mov al,[esi] ds:0023:7f7f7f7f=?? 0:062> dv pb1 = 4a25618 cb1 = 70 pb2 = 7f7f7f7f &quot;&quot; cb2 = 0x4a599f0 sgn = 0 ( sgnEQ )



CAUSE
This problem may occur when Exchange 2000 processes a search criteria that is incorrectly formatted.



Hotfix information
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, all the following services are automatically stopped and then restarted when you apply this hotfix:
 * Microsoft Exchange MTA Stacks
 * Microsoft Exchange Information Store
 * Microsoft Exchange System Attendant
 * Intersite Messaging
 * License Logging
 * World Wide Web Publishing Service
 * Simple Mail Transfer Protocol (SMTP)
 * Microsoft Exchange Routing Engine
 * Microsoft Exchange POP3
 * Network News Transfer Protocol (NNTP)
 * Microsoft Exchange IMAP4
 * IIS Admin Service
 * Microsoft Exchange Management
 * Windows Management Instrumentation
 * Microsoft Search

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  17-Feb-2004  04:24  6.0.6566.0      3,919,872  Cdoex.dll 17-Feb-2004 00:08                     12,720  Ctrl_calendarview20.htc 17-Feb-2004 00:08                     91,631  Ctrl_calendarview20.js   17-Feb-2004  04:15  6.0.6566.0        856,064  Davex.dll 17-Feb-2004 04:15  6.0.6566.0         53,248  Davexpc.dll 17-Feb-2004 04:10  6.0.6566.0        131,072  Drviis.dll 17-Feb-2004 04:11  6.0.6566.0        577,536  Dsaccess.dll 17-Feb-2004 03:21  6.0.6566.0        184,320  Dscmsg.dll 17-Feb-2004 03:22  6.0.6566.0        962,560  Emsmdb32.dll 17-Feb-2004 04:14  6.0.6566.0      2,179,072  Ese.dll 17-Feb-2004 04:14  6.0.6566.0         40,960  Eseperf.dll 17-Feb-2004 00:13                      6,991  Eseperf.hxx 17-Feb-2004 04:14                    391,634  Eseperf.ini 17-Feb-2004 04:24  6.0.6566.0      3,579,904  Excdo.dll 17-Feb-2004 04:10  6.0.6566.0         94,208  Eximap4.dll 17-Feb-2004 04:11  6.0.6566.0        262,144  Exmime.dll 17-Feb-2004 02:56  6.0.6566.0        176,128  Exnntp.dll 17-Feb-2004 04:15  6.0.6566.0        143,360  Exodbesh.dll 17-Feb-2004 04:15  6.0.6566.0         57,344  Exodbpc.dll 17-Feb-2004 04:15  6.0.6566.0        200,704  Exodbprx.dll 17-Feb-2004 04:15  6.0.6566.0      2,179,072  Exoledb.dll 17-Feb-2004 04:08  6.0.6566.0         81,920  Exosal.dll 17-Feb-2004 04:10  6.0.6566.0         32,768  Expop3.dll 17-Feb-2004 04:11  6.0.6566.0         32,768  Exproto.dll 17-Feb-2004 04:15  6.0.6566.0        307,200  Exprox.dll 17-Feb-2004 03:23  6.0.6566.0        143,360  Exschema.exe 17-Feb-2004 04:15  6.0.6566.0        331,776  Exsmtp.dll 17-Feb-2004 03:25  6.0.6566.0        675,840  Exwform.dll 17-Feb-2004 02:58  6.0.6566.0        180,224  Exwin32.dll 17-Feb-2004 03:24  6.0.6566.0         40,960  Febecfg.dll 17-Feb-2004 04:10  6.0.6566.0         32,768  Iisif.dll 17-Feb-2004 04:11  6.0.6566.0        135,168  Iisproto.dll 17-Feb-2004 04:12  6.0.6566.0         61,440  Imap4be.dll 17-Feb-2004 03:28  6.0.6566.0        319,488  Imap4evt.dll 17-Feb-2004 03:26  6.0.6566.0        126,976  Imap4fe.dll 17-Feb-2004 04:10  6.0.6566.0        126,976  Imap4svc.dll 17-Feb-2004 04:11  6.0.6566.0         40,960  Jcb.dll 17-Feb-2004 02:57  6.0.6566.0         49,152  Mdbevent.dll 17-Feb-2004 03:17  6.0.6566.0      2,289,664  Mdbmsg.dll 17-Feb-2004 02:59  6.0.6566.0         32,768  Mdbrole.dll 17-Feb-2004 03:22  6.0.6566.0        909,312  Mdbsz.dll 17-Feb-2004 04:11  6.0.6566.0         24,576  Mdbtask.dll 17-Feb-2004 02:56  6.0.6566.0        151,552  Nntpex.dll 17-Feb-2004 04:07  6.0.6566.0         94,208  Peexch50.dll 17-Feb-2004 04:08  6.0.6566.0        413,696  Phatcat.dll 17-Feb-2004 04:10  6.0.6566.0         36,864  Pop3be.dll 17-Feb-2004 03:28  6.0.6566.0        303,104  Pop3evt.dll 17-Feb-2004 03:26  6.0.6566.0         24,576  Pop3fe.dll 17-Feb-2004 04:08  6.0.6566.0         73,728  Pop3svc.dll 17-Feb-2004 03:28  6.0.6566.0        163,840  Protomsg.dll 17-Feb-2004 04:11  6.0.6566.0        532,480  Reapi.dll 17-Feb-2004 04:10  6.0.6566.0      4,673,536  Store.exe 17-Feb-2004 03:24  6.0.6566.0      3,735,552  Wmtemplates.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbexchange2000presp4julybarfix kbqfe kbfix kbexchange2000presp4fix kbbug KB837183

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