Microsoft KB Archive/898863

= When you try to start Communicator 2007 or Communicator 2005, the program does not start =

Article ID: 898863

Article Last Modified on 9/26/2007

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APPLIES TO


 * Microsoft Office Communicator 2007
 * Microsoft Office Communicator 2005

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SYMPTOMS
When you try to start Microsoft Office Communicator 2007 or Microsoft Office Communicator 2005, the program does not start. Additionally, you experience the following symptoms:
 * The Communicator 2007 window or the Communicator 2005 window does not appear.
 * You cannot sign in to Communicator 2007 or to Communicator 2005.
 * The Communicator 2007 icon or the Communicator 2005 icon in the notification area appears. Then, when you try to click the icon, the icon disappears.



CAUSE
This issue may occur when the COM+ Event System service has been stopped and disabled.



RESOLUTION
To resolve this issue, enable the COM+ Event System service, and then start the service.

To do this, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) Type services.msc in the Open box, and then click OK.
 * 3) Click COM+ Event System in the Name list.
 * 4) On the Action menu, click Properties.
 * 5) Click the General tab.
 * 6) Click Manual in the Startup type box, and then click Apply.
 * 7) Click Start to start the COM+ Event System service.
 * 8) Click OK to close the COM+ Event System Properties (Local Computer) dialog box.

Note You may have to restart the computer for this change to take effect.

Additional query words: communicator2007 communicator2k7 com2007 com2k7 communicator2005 communicator2k5 com2005 com2k5

Keywords: kbstartprogram kbtshoot kbprb KB898863

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