Microsoft KB Archive/113141

Custom Paper Sizes Print in Wrong Location

PSS ID Number: Q113141 Article last modified on 11-14-1994

6.00 6.00a

WINDOWS

= SYMPTOMS =

When you print custom paper sizes using Word for Windows, the document may print in the wrong location on the paper if the envelope printing options are not set correctly.

= CAUSE =

Word determines where to print the information on a custom paper size by using the envelope feed options. The envelope feed options not only affect how envelopes are printed, but also how custom size documents are printed.

In Word 2.x for Windows, these options are set using printer heuristics. In Word 6.0, printer heuristics are set by choosing the envelope feed options in the Printing Options dialog box for envelopes.

= RESOLUTION =

In most cases, if the envelope printing options are set correctly for envelopes, custom paper sizes will also print correctly. If custom paper sizes are printing too far to the left or right, some adjustments may be necessary. Follow these steps to troubleshoot printing problems with custom paper sizes:

First, check the paper source to make sure it is correct.


 * 1) From the File menu, choose Page Setup.
 * 2) Select the Paper Source tab.
 * 3) Make sure the paper source is set to Manual, so that the paper will be pulled from the Manual Feed slot on the printer.

Second, make sure the Envelope Printing Options are correctly set for the feed method used by the printer.


 * 1) From the Tools Menu, choose Envelopes And Labels.
 * 2) Choose the Envelopes tab.
 * 3) Choose the Options button.
 * 4) Choose the Printing Options tab.
 * 5) Choose the feed method that matches the way the printer’s manual feed slot works.
 * 6) Choose OK.
 * 7) Choose Cancel to return to your document.

The custom paper size should now print correctly.

NOTE: If the Envelope Feed icon does not match the way the printer physically handles custom paper sizes, the results may be unpredictable. In most cases, the envelope feed icon cannot be used to force the printer to print custom paper sizes differently than the printer (that is, the manual feed slot) is designed to. This may work on some printers, but it is very dependent on the hardware design of the printer, and correct results cannot be guaranteed.

KBCategory: kbprint kbtshoot KBSubcategory: Additional reference words: 6.00 6.00a force center default winword tshooting troubleshooting

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Copyright Microsoft Corporation 1994.