Microsoft KB Archive/818615

= Windows NT Stops Responding with a &quot;STOP 0x1E&quot; Error Message =

Article ID: 818615

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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SYMPTOMS
Your Microsoft Windows NT 4.0-based computer may unexpectedly shut down or stop responding (hang), and then you receive the following error message on a blue screen.:

STOP 0x0000001E



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name -  24-Mar-2003  14:38  4.0.1381.7177     169,744  Gdi32.dll 24-Mar-2003 14:38  4.0.1381.7202     326,928  User32.dll 28-Apr-2003 09:44  4.0.1381.7215   1,255,088  Win32k.sys 24-Mar-2003 14:38  4.0.1381.7202     175,888  Winsrv.dll Note Because of file dependencies, this hotfix requires Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: freeze crash bluescreen

Keywords: kbhotfixserver kbqfe kberrmsg kbqfe kbfix kbbug KB818615

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