Microsoft KB Archive/815924

= OL2002: Names Do Not Appear in the &quot;Search Results&quot; Box When You Search for Names That Have Double Byte Character Set Characters in a LDAP Address Book =

Article ID: 815924

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
In Microsoft Outlook, you can search for names in a Lightweight Directory Access Protocol (LDAP) address book that you want to insert in the To box, the Cc box, or the Bcc box of an e-mail message. However, if the name that you are searching for contains Double Byte Character Set (DBCS) characters (for example, Japanese or Korean characters), no names appear in the Search Results box as expected.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Size    File name 10-Mar-2003 16:44     89,088  Olkintl.msp 13-Mar-2003 23:30  1,767,936  Olkintlff.msp 10-Mar-2003 16:55  1,764,352  Olkintlff.msp 10-Mar-2003 16:47     91,136  Olkintlop.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version            Size    File name ---  07-Mar-2003  01:26  10.0.5104.0       113,224  Emablt32.dll 28-Feb-2003 01:56  10.0.5025.0       576,072  Emsmdb32.dll 23-Aug-2002 22:58  10.0.4420.0       834,120  Msmapi32.dll 29-Apr-2002 18:44  10.0.4024.0        47,432  Bjablr32.dll 29-Apr-2002 18:44  10.0.4024.0       129,352  Contab32.dll 15-May-2002 00:42  10.0.4109.0       194,888  Emsabp32.dll 23-Jun-2002 03:38  10.0.4219.0       133,704  Emsui32.dll 21-May-2002 04:26  10.0.4115.0       506,184  Mspst32.dll 29-Apr-2002 18:50  10.0.4024.0        55,624  Olkfstub.dll 21-May-2002 04:26  10.0.4115.0       727,368  Outex.dll 10-Jun-2002 21:27  10.0.4205.0       358,984  Pstprx32.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kbbug kbfix kbofficexppresp3fix KB815924

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