Microsoft KB Archive/160452

= NVAlert Service Logs Event 3006 and Stops Responding =

Article ID: 160452

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft SNA Server 2.0, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 2.1, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 3.0, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 2.11 Service Pack 1, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 3.0 Service Pack 4, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q160452





SYMPTOMS
If the NVAlert service encounters data for a configured event that exceeds 4 KB in size, the NVAlert service may stop responding. The following event is logged when this problem occurs:

Event ID: 3006

Source: SNA Netview Alerter

Type: error

Description : Error reading log event record.Handle specified is

.

Return Code from ReadEventLog is 122.



CAUSE
The NVAlert service is not properly allocating memory large enough to handle an alert that exceeds 4 KB.



RESOLUTION
The NVALERT code has been modified to allow any size Event Log entry. If the current buffer size is not large enough, it is increased to accommodate the size.



STATUS
Microsoft has confirmed this to be a problem in SNA Server version 2.0, 2.1, 2.11, 2.11 SP1, and 3.0.

This problem was corrected in the latest Microsoft SNA Server 2.11 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsna 2.00 2.11 3.00 2.10

Keywords: kbbug kbfix kbnetwork KB160452

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