Microsoft KB Archive/939214

= You cannot use the Connection Manager tool to update the phone book on a Windows Vista-based computer =

Article ID: 939214

Article Last Modified on 11/17/2007

-

APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

-



SYMPTOMS
When you try to use the Connection Manager tool on a Windows Vista-based computer to manage the network connection and to configure phone book updates to be automatically downloaded, the phone book download client (Cmdl32.exe) cannot download the phone book.



CAUSE
To update the phone book, the core Connection Manager component (Cmdl32.exe) is responsible for downloading the file, extracting the file, and copying the phone book files to the appropriate location on the client computer. However, when the Cmdl32.exe process downloads the file, the Cmdl32.exe process tries to create temp files in a location where the process has no write and delete permissions. Therefore, the phone book update does not work.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the quarantine services, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/windowsserver2003/quarantineservices/vppgch02.mspx

For more information about Connection Manager tools and settings, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver/en/library/77e15832-0335-42f6-b6cf-83816a3cbd3c1033.mspx?mfr=true

For more information about the phone book support, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver/en/library/98f4b647-52de-4e9e-bb6c-1ed39635fcef1033.mspx?mfr=true

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: CM

Keywords: kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB939214

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.