Microsoft KB Archive/273893

= OL98: (CW) You Cannot Export an Address Book From Outlook Express =

Article ID: 273893

Article Last Modified on 10/22/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q273893



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see &quot;Corporate or Workgroup&quot;.



SYMPTOMS
When you attempt to export the Microsoft Windows Address Book from Outlook Express to a Microsoft Exchange Personal Address Book, you receive the following error message

The Windows Address Book is currently unable to perform this export. Make sure you have a Personal Address Book set up in Outlook and that it is set as your current personal address book.

and then you receive the following error message:

Address Book process has completed



CAUSE
This behavior occurs because either you do not have a Personal Address Book service installed in your profile or the Personal Address Book is not set as the default personal address handler.



RESOLUTION
To resolve this behavior, set up the Personal Address Book service in the default profile, and then change the default handler to the Personal Address Book. To do this:  Click Services on the Tools menu. On the Services tab, click Add. In the Add Service to Profile box, click the your Personal Address Book, and then click OK. Click the Personal Address Book tab. In the Name box, type the name for your Personal Address Book. In the Path box, type the file path in which you want to save your Personal Address Book.</li> Click either First Last or Last, First in the Show names by box.</li> When you receive the following message

The service you just added will not start until you choose Exit and Log Off on the File menu, and then restart Microsoft Outlook.

Click OK.</li> Click OK to close the Services dialog box.</li> Click Exit and Log Off on the File menu.</li></ol>

To set your Personal Address Book as the default personal address handler:
 * 1) Click Services on the Tools menu.
 * 2) Click the Addressing tab.
 * 3) In the Keep personal addresses in box, click Personal Address Book.
 * 4) Click OK.

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MORE INFORMATION
The Windows Address Book can only export to the Personal Address Book in Outlook. If you select any other address handler to store your personal addresses, the Windows Address Book does not recognize that you have the Personal Address Book Service installed.

Additional query words: OL98 PAB WAB

Keywords: kbprb KB273893

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