Microsoft KB Archive/254306

= Typing a Letter in a List Box May Not Jump to the Correct Entry =

PSS ID Number: 254306

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Server, Enterprise Edition 4.0

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This article was previously published under Q254306



SYMPTOMS
When you are typing a user name in the Global Group Properties dialog box in User Manager for Domains, the list box is typically updated to show the closest name. For example, if you type Y, you jump to the first entry that starts with Y in the list. However, under certain circumstances, you jump to the end of the list instead.

This problem is known to occur in the Global Group Properties dialog box in User Manager for Domains, but may also occur in any paired list boxes that are used for adding names from one list box to another.



CAUSE
Windows builds one list that contains all the names. Windows then tracks those names that are in one list box or the other. There are those that are already included in the collection (those that appear in the other list box), and those that are yet to be addded. When Windows iterates the list of items searching for a match, it calculates only the items in the current list box, instead of the combination. After Windows moves beyond the number of items in the current list box it returns "failure," which jumps you to the end of the list.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Size     File name   Platform -  03/28/2000  09:35p  305,936  Usrmgr.exe  Intel 03/28/2000 09:34p  459,024  Usrmgr.exe  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbQFE KB254306

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSEnt400 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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