Microsoft KB Archive/239191

= Works 2000: Help Topic Is Printed Incorrectly on Hewlett Packard DeskJet 695C =

Article ID: 239191

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Works 2000 Standard Edition
 * Microsoft Works Suite 2000

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This article was previously published under Q239191



SYMPTOMS
When you print a Microsoft Works 2000 online Help topic to a Hewlett Packard DeskJet 695C printer (or to a similar printer that also uses the Hewlett Packard DeskJet 690C Series printer driver), the top half of the footer is not printed.



CAUSE
This behavior occurs because Microsoft Internet Explorer 5 does not work correctly with this printer driver.



RESOLUTION
To resolve this issue, download and install the HP Printer Software Upgrade for the HP DeskJet 690C Series from the following Hewlett Packard Web site:

http://www.hp.com/cposupport/swindexes/dj690c_swen.html



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: w_works works2k truncated bottom hewlett-packard

Keywords: kb3rdparty kbnofix kbprb kbprint KB239191

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