Microsoft KB Archive/174649

= SMS: Remote Control Viewer Is Blank for a Busy Windows NT Client =

Article ID: 174649

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

-



This article was previously published under Q174649



SYMPTOMS
When an administrator tries to use Remote Control on a Windows NT client in a remote domain, and that client computer's system is running near 100 percent CPU usage, the Quick Windows Viewer displays a blank white screen instead of the remote client video display. The Viewer window does not refresh when CPU usage drops to lower levels.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms remotely utilization

Keywords: kbbug kbpending kbremoteprog kbtshoot kbusage KB174649

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.