Microsoft KB Archive/872473

= Microsoft CRM Workflow Rule Stops Working After Disabling A User =

PSS ID Number: 872473

Article Last Modified on 5/10/2005

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The information in this article applies to:


 * Microsoft Business Solutions CRM 1.2
 * Microsoft Business Solutions CRM 1.0

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TechKnowledge Content
SYMPTOMS

The Microsoft CRM Workflow Rules do not work after disabling a Microsoft CRM user in Active Directory and Microsoft CRM.

CAUSE

The disabled user was the one that you were logged in as when you created the Microsoft CRM Workflow Rules and now the Workflow Rules will not work because that user is disabled. Or, a Microsoft CRM Workflow Rule was created to send an email to the user that was disabled.

RESOLUTION

Leave the user account activated in Active Directory on the Domain Controller for your Microsoft CRM environment, but give it a password that only the System Administrator will have access to.

Leave the user account enabled in Microsoft CRM but remove the license.

Now, with the user enabled in Microsoft CRM, but with out a Microsoft CRM license assigned, your Workflow Rules will function properly.

This article was TechKnowledge Document ID: 34365

Keywords: kbMBSMigrate KB872473

Technology: kbBizSolSearch kbCRM kbCRMSearch

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