Microsoft KB Archive/944166

= How to create a support log for the firewall in Windows Live OneCare =

Article ID: 944166

Article Last Modified on 11/8/2007

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APPLIES TO


 * Windows Live OneCare

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INTRODUCTION
This article describes how to create a support log for the firewall in Windows Live OneCare.



MORE INFORMATION
If you experience an issue with the firewall in Windows Live OneCare, the support log may contain information that can help you resolve the issue. A detailed support log contains important information that can help you resolve your issue more quickly. Support logs contain a record of the recent actions that Windows Live OneCare has performed.

Create a basic support log

 * 1) Open Windows Live OneCare.
 * 2) Under Quick links, click Change settings.
 * 3) On the Logging tab, click Create support log.

Create a detailed support log

 * 1) Open Windows Live OneCare.
 * 2) Under Quick links, click Change settings.
 * 3) On the Logging tab, select Include detailed firewall logging in the support log, and then click OK.
 * 4) Restart the computer, and then repeat the steps that resulted in the error.
 * 5) Restart Windows Live OneCare.
 * 6) Under Quick links, click Change settings.
 * 7) On the Logging tab, click Create support log.

Create a .zip compressed file to send to Windows Live OneCare support

 * 1) Double-click the OneCareSupport.exe file in the C:\Program Files\Microsoft Windows OneCare Live\ folder.

Note If you are using Windows Vista, you must right-click the OneCareSupport.exe file, and then click Run As Administrator.
 * 1) After your support information has been collected, note the location of the OneCareSupportData.zip compressed file that was created. By default, the file is created at the root of drive C.
 * 2) Send the compressed file to the Windows Live OneCare support representative.

Notes
 * You must be logged on as an administrator to perform the actions that are described in this article.
 * The Include detailed firewall logging in the support log logging option adds more information to the support log. This option runs continuously and may adversely affect the performance of your computer. We recommend that you disable this option, and then restart your computer after you create a detailed support log.

Additional query words: portal

Keywords: kbhowto kbfirewall kbexpertisebeginner KB944166

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