Microsoft KB Archive/171566

= PI: ErrMsg: Help Failed to Launch =

Article ID: 171566

Article Last Modified on 3/25/2001

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APPLIES TO


 * Microsoft Picture It! 1.0 Standard Edition

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This article was previously published under Q171566



SYMPTOMS
When you try to access Help either from the Help menu or from clicking a blue (i) information button, you may receive the following error message:

Picture It! Failed to launch Help.



CAUSE
Under certain circumstances, if you change CDs while using Microsoft Picture It!, the program cannot locate the Help files on the hard disk drive.



WORKAROUND
To work around this problem, follow these steps to make Help available:
 * 1) On the Get It! menu, click My Picture.
 * 2) Click Cancel.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Picture It! version 1.0 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kberrmsg kbbug kbusage KB171566

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