Microsoft KB Archive/267929

= SMS: CCM Client Bootstrap Service Does Not Start =

Article ID: 267929

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q267929



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
The Systems Management Server (SMS) Client Configuration Manager (CCM) component does not start the Client Bootstrap service if you use the Disk Administrator tool (Windisk.exe) to change the operating system partition hard disk letter designation.



CAUSE
Disk Administrator does not update the following registry key value when you change the hard disk letter:

HKEY_Local_Machine\Software\Microsoft\Windows NT\CurrentVersion



WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Modify the following registry key with the correct hard disk letter:

HKEY_Local_Machine\Software\Microsoft\Windows NT\CurrentVersion



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The following entries appear in the CCM log:

---> Could not retrieve the heartbeat time from the client (2)

---> Unable to retrieve a sites list from machine &quot;MYNTCLIENT&quot;.

---> Unable to retrieve travel mode switch from machine &quot;MYNTCLIENT&quot;.

---> Unable to retrieve pending command value for sms client base components from machine &quot;MYNTCLIENT&quot;.

---> Could not retrieve the site config timestamp from the client (2)

---> Copying client files to \\MYNTCLIENT\admin$\sms_temp.

---> Copying file &quot;E:\SMS\inboxes\clicomp.src\base\I386\CCMCore.exe&quot; to &quot;\\MYNTCLIENT\admin$\sms_temp\CCMCore.exe&quot;

---> Copying file &quot;E:\SMS\inboxes\clidata.src\cli_inst.cfg&quot; to &quot;\\MYNTCLIENT\admin$\sms_temp\cli_inst.cfg&quot;

---> Copying file &quot;E:\SMS\inboxes\clidata.src\caplist.ini&quot; to &quot;\\MYNTCLIENT\admin$\sms_temp\caplist.ini&quot;

---> Copying file &quot;E:\SMS\bin\I386\CCMData.tcf&quot; to &quot;\\MYNTCLIENT\admin$\sms_temp\CCMData.tcf&quot;

---> Copying file &quot;E:\SMS\bin\I386\CCMBtLdr.exe&quot; to &quot;\\MYNTCLIENT\admin$\sms_temp\CCMBtLdr.exe&quot;

---> Created service &quot;CCMBoot&quot; on machine &quot;MYNTCLIENT&quot;.

---> ERROR: Unable to start service &quot;CCMBoot&quot; on machine &quot;MYNTCLIENT&quot;, error = 3.

---> Failed to start the CCM Client Bootstrap service on MYNTCLIENT (3)

Additional query words: prodsms

Keywords: kbbug kbpending KB267929

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