Microsoft KB Archive/194599

WINUP-Err Msg: An Unknown Error Has Occurred During Installation

PSS ID Number: Q194599 Article last modified on 06-25-1999

WINDOWS:4.0,5

WINDOWS

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= SYMPTOMS =

When you are downloading a component from the Windows Update site, you may receive the following error message:

An unknown error has occurred during installation

If you click Back and then click Download again, you may receive the following error message:

This program has performed an illegal operation and will be shutdown

If you click Details, you may see the following error message:

Explorer caused an exception C0010000H in module MSJAVA.DLL at015F:xxxxx.

When you click Close, all of the icons disappear except for the Volume icon and you may need to restart your computer to regain full functionality.

Also, when you are attempting to use the Products Update portion of the Windows Update site, you may receive the following error message:

Cannot Display Page (see Q 187938)

= CAUSE =

This behavior may occur if you have one of the following third-party software programs installed and enabled:


 * Software Builders International NetZip, version 4.0 http://www.netzip.com
 * McAfee VirusScan, version 4.0 http://www.mcafee.com
 * Norton Antivirus http://www.symantec.com/nav/index/html
 * One Click Zip

= RESOLUTION =

To resolve this issue, use one of the following methods:

Method 1
Temporarily disable NetZIP:


 * 1) Right-click the NetZIP icon on the right side of the taskbar, and then click Disable.
 * 2) Download the component from the Windows Update site.
 * 3) After completing this, right-click the NetZIP icon on the right side of the taskbar, and then click Enable.

Method 2
Uninstall NetZIP:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Add/Remove Programs icon.
 * 3) Click the Install/Uninstall tab, click NetZIP, click Add/Remove, and then follow the instructions provided to uninstall NetZIP.

NOTE: If you choose to remove/disable any third party application and need help with how-to-remove steps, or are concerned about being able to reinstall them later, please go to the manufacturer’s Web site for additional information or contact them directly.

= MORE INFORMATION =

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below:


 * 1) Connect to the Windows Update site at: http://windowsupdate.microsoft.com/
 * 2) Click Support Information
 * 3) Click Submit Windows Update Support Request
 * 4) Follow the instructions provided to submit your question.

Additional query words: systray system tray

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========================================================= Keywords : kbwindowsupdate Version : WINDOWS:4.0,5 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.