Microsoft KB Archive/869996

= Microsoft CRM e-mail messages sent through the Microsoft Business Solutions Sales for Outlook client not appearing in Sent Items folder =

Article ID: 869996

Article Last Modified on 9/7/2006

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APPLIES TO

 Microsoft Business Solutions CRM Sales for Outlook, when used with:  Microsoft CRM 1.2

 Microsoft Business Solutions CRM 1.0  Microsoft Business Solutions CRM 1.0 Microsoft CRM 1.2

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TechKnowledge Content
SUMMARY

Microsoft CRM e-mail messages sent through the Microsoft Business Solutions CRM Sales for Outlook client does not appear in the Sent Items folder in Microsoft Outlook after the e-mail message is sent.

MORE INFORMATION

The Exchange profile of the Microsoft Outlook user is not used during the send e-mail message process.

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'''To send an e-mail message, Microsoft CRM uses the Microsoft CRM Exchange E-mail Router and SMTP (Simple Mail Transfer Protocol) service to send the e-mail message. The message will not be stored in the Sent Items folder in Microsoft Outlook, as the Exchange profile of the user is not used.

To track e-mail messages sent from within the Microsoft CRM Web application or the Microsoft CRM Sales for Outlook client, you can use the Activities view within Workplace. When an e-mail message is sent within Microsoft CRM, a corresponding activity is created for the sent e-mail message. E-mail activities are tracked in the Closed Activities view.

This article was TechKnowledge Document ID: 31696

Keywords: kbmbsmigrate kbmbsemail KB869996

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