Microsoft KB Archive/190849

HP99: Home Publishing Support Options

PSS ID Number: Q190849 Article last modified on 07-20-1999

WINDOWS:99

WINDOWS

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The information in this article applies to:

 == Microsoft Graphics Studio Home Publishing 99 == 

= SUMMARY =

This article summarizes some technical support options available for Home Publishing users. To review Microsoft’s entire line of support options please visit the Microsoft Web site at:

http:/ /support.microsoft.com/support/supportnet/default.asp

The support options discussed in this article include:


 * Information for our Frequently Asked Questions
 * Information for our Support Highlights page
 * Information on the Microsoft Knowledge Base
 * Submitting questions via Microsoft Web Response
 * Locating information for telephone support

To access many of these resources, you must have Internet access to the World Wide Web.

= MORE INFORMATION =

Frequently Asked Questions
The Home Publishing Frequently Asked Questions has answers to the most common technical questions customers have been asking about our product. The answer to your question may be listed at this site.

To locate the Home Publishing Frequently Asked Questions page on the World Wide Web, follow these steps:

  Go to the following Web site: http://support.microsoft.com/support/default-faq.asp   Select Graphics Studio Home Publishing from the drop-down menu.   Click “go.” 

Support Highlights for Home Publishing
The Support Highlights page for Home Publishing is a quick view at some of the most requested discussion topics.

To locate the Support Highlights page for Home Publishing on the World Wide Web, follow these steps:

  Go to the following Web site: http:// support.microsoft.com/support/poptopics/default.asp   Select Graphics Studio Home Publishing from the drop-down menu. </li>  Click “go.” </li></ol>

Microsoft Knowledge Base
The Microsoft Knowledge Base is the same database that Microsoft Support Professionals use to provide you with answers over the phone or via Web Response. The database contains more than 50,000 detailed articles with technical Information about Microsoft products.

The Microsoft Knowledge Base support page on the World Wide Web is located at:

http://support.microsoft.com /support/

Microsoft Web Response
If you purchased a Home Publishing CD, you can e-mail a technical support professional from the Microsoft Web Response team at no charge; or, if Home Publishing came installed on your computer, you can submit your question on a pay-per-incident (PPI) basis. Please allow time to establish an Online ID - a one-time task.

The Microsoft Web Response support page on the Internet is located at:

http://sup port.microsoft.com/support/webresponse_nc.asp

NOTE: The Microsoft Web Response team is committed to begin working with you on your Web Response issue within one business day. However, inherent delays with the World Wide Web beyond our control could prevent an immediate response, so mission critical issues should be submitted by phone.

Phone
Phone numbers to contact Technical Support via telephone are listed in the following location.

Home Publishing Online Help:


 * 1) Start Home Publishing.
 * 2) On the Help menu, click Microsoft Home Publishing Help.
 * 3) Click the Search tab.
 * 4) In the “Type in the keywords to find” box, type “support” (without the quotation marks) and click List Topics.
 * 5) In the “Select Topic to display” box, select “Getting Help from Microsoft Technical Support.”
 * 6) Click Display.

Additional query words: Info electronic on- line mts hp99 kbimu

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========================================================= Keywords : kbui Version : WINDOWS:99 Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1999.