Microsoft KB Archive/815270

= In VMware Workstation 3.2, Setup Does Not Respond During the &quot;Personalize Your Software&quot; Phase =

PSS ID Number: 815270

Article Last Modified on 3/1/2004

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The information in this article applies to:


 * Microsoft Windows Server 2003, Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition
 * Microsoft Windows Small Business Server 2003, Standard Edition
 * Microsoft Windows Small Business Server 2003, Premium Edition

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SYMPTOMS
When you install Windows Server 2003 as a guest operating system in VMware Workstation 3.2 or in VMware GSX Server 2.0.x on a Windows host, the installation does not respond when you reach the &quot;Personalize Your Software&quot; phase.

Note: This issue does not occur in text (TXT) mode setup.



RESOLUTION
Upgrade to VMware GSX Server 2.5 or later.



WORKAROUND
Use Configuration Editor to remove Universal Serial Bus (USB) support for the duration of the installation. To do so, follow these steps:
 * 1) In the Virtual Machine window, click Settings, and then click Configuration Editor.
 * 2) In the list of devices, click 2 Port USB Controller, and then click Remove.
 * 3) Click Yes to confirm, and then click OK to close Configuration Editor.

Continue to install Windows Server 2003 as a guest operating system. After the installation is complete, power off the guest operating system, and then add the USB support. To add the USB support, follow these steps:


 * 1) In the Virtual Machine window, click Settings, and then click Configuration Editor.
 * 2) Click Add.
 * 3) In the list of hardware types, click 2 Port USB Controller, and then click Finish.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For more information about working with VMware Workstation or with VMware GSX Server, visit the following VMware Web site: http://www.vmware.com/support/

Keywords: kbprb KB815270

Technology: kbSBServ2003Pre kbSBServ2003Search kbSBServ2003St kbSBServSearch kbWinServ2003Data kbWinServ2003Data64bit kbWinServ2003Data64bitSearch kbWinServ2003DataSearch kbWinServ2003Ent kbWinServ2003Ent64bit kbWinServ2003Ent64bitSearch kbWinServ2003EntSearch kbWinServ2003Search kbWinServ2003St kbWinServ2003Web

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