Microsoft KB Archive/311794

= The Windows XP-Based Fax Service Does Not Transfer Incoming Faxes to Your Inbox in Outlook 2000 or Outlook 2002 =

Article ID: 311794

Article Last Modified on 6/4/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q311794



SYMPTOMS
You cannot use the Windows XP-based Fax service to transfer incoming faxes into your Inbox in Outlook 2000 or Outlook 2002.



CAUSE
This behavior occurs because Messaging Application Programming Interface (MAPI) for the Fax service is not supported on computers that are running Windows XP. On Windows XP-based computers, you can send faxes only to a folder in which the fax is saved as a fax file.



RESOLUTION
To work around this behavior:
 * 1) When you are prompted to specify routing options for incoming faxes, click the option to store a copy of the fax in a folder, and then locate a folder in which you want to store the faxes.
 * 2) Start either Outlook 2000 or Outlook 2002.
 * 3) On the File menu, point to New, and then click Mail Message.
 * 4) Attach the fax file to the message. To do this, click File on the Insert menu, and then locate and click the file to attach it to the message.
 * 5) Send the message to yourself or to the fax recipient.



STATUS
This behavior is by design.



MORE INFORMATION
For additional information about how to configure the Fax service, click the article numbers below to view the articles in the Microsoft Knowledge Base:

227194 How to Configure Windows 2000 to Send and Receive Faxes

246151 How to Configure Outlook to Receive Windows 2000 Faxes

Additional query words: Outlook XP Office

Keywords: kbenv kbprb kbfax KB311794

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