Microsoft KB Archive/154589

= XFOR: Error 2140 When Starting the Internet Mail Connector Service =

Article ID: 154589

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition

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This article was previously published under Q154589



SYMPTOMS
When the Exchange Administrator attempts to start the Microsoft Exchange Internet Mail Connector service in Control Panel Services, the following pop-up error may be encountered:

Stop "Could not start the Microsoft Exchange Internet Mail Connector service on ..."

Error 2140: An internal Windows NT error occurred.

The following event will be logged in the event viewer:

EventID 4058

Category: Intialization/Termination

The Internet Mail Connector cannot start because the name resolver cannot be initialized. Check your network settings in the Control Panel to ensure that you have set a domain name in the DNS dialog box of the TCP/IP configuration.



CAUSE
The TCP/IP protocol has been configured for domain name server (DNS), but the DNS is not currently configured properly. The DNS Domain Name box maybe blank.



RESOLUTION

 * 1) Open Control Panel, click Network, and select the TCP/IP Protocol.
 * 2) Select Configure.
 * 3) Select DNS.
 * 4) At the DNS Configuration dialog box, enter some letters(it does not matter what the letters are) in the "Domain Name" box.
 * 5) Click OK, OK, and OK.

Now the Microsoft Exchange Internet Mail Connector service can be successfully started.

Keywords: kbprb kbusage KB154589

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