Microsoft KB Archive/933544

= Event ID 100 is logged in Antigen 9.0 for Exchange =

Article ID: 933544

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Antigen for Exchange
 * Microsoft Antigen for SMTP Gateways

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SYMPTOMS
The following event is logged in the Application log on a server that is running Microsoft Antigen 9.0 for Exchange: Event ID : 100

Category : Unknown

Source : StatisticsManagerServer

Type : Warning

Description: The description for Event ID (100) in Source ( StatisticsManagerServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Fri Jan 05 09:37:04 2007 WARN Error hr=0x80040154 Class not registered



CAUSE
This event is logged if the following conditions are true:
 * Antigen 9.0 for Exchange tries to create an instance of the Deployment Agent object.
 * There is no Deployment Agent on the server that is running Antigen 9.0 for Exchange.

In this situation, if you do not use the Antigen Enterprise Manager (AEM) in your environment, the Deployment Agent object cannot be automatically installed on the server. However, the code may enter the same code path whether the AEM Deployment Agent is installed or not. This behavior causes event ID 100 to be logged.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Antigen 9.0 for Exchange service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the hotfix will automatically stop and then restart any necessary services. If the services cannot be stopped, or if certain files are open, you may have to restart the computer to complete the hotfix installation.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Antigen 9.0 for SMTP Gateways


WORKAROUND
To work around this problem, you can disable the virusOutbreakAlert function. To do this, follow these steps:  Locate the Statistics.config file in the following folder:



 Use Notepad to open the Statistics.config file.  Locate the virusOutbreakAlert code section, and then change the section to the following:  1                0 3600 0</thresholdPercentage> <thresholdValue>30</thresholdValue> 1 </virusOutbreakAlert> </li> Save the Statistics.config file.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe KB933544

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