Microsoft KB Archive/168063

= WD97: LineDraw and Extended Characters May Map Incorrectly =

Article ID: 168063

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q168063



SYMPTOMS
If a document goes through a specific sequence of conversions, extended characters and LineDraw characters may be converted to incorrect extended characters or square boxes.



CAUSE
This problem only occurs under the following specific conditions:

Condition 1:

 * 1) Create a document in Microsoft Word for Macintosh version 5.x.
 * 2) Open the document in Microsoft Word 7.0 for Windows.
 * 3) Add smart quotes, em dashes, or LineDraw characters.
 * 4) Save the document in Microsoft Word 7.0 for Windows.
 * 5) Open the document in Microsoft Word 97 for Windows.

The characters you typed in step 3, will be incorrectly mapped to other extended characters or will become square boxes.

Condition 2:

 * 1) Create a document in Microsoft Word for Windows 6.0 or 7.0 configured to use an international code page.
 * 2) Open the document in Microsoft Word 7.0 for Windows configured to use a U.S. code page.
 * 3) Add smart quotes, em dashes, or LineDraw characters.
 * 4) Save the document in Microsoft Word 7.0 for Windows.
 * 5) Open the document in Microsoft Word 97 for Windows configured to use a U.S. code page.

The characters you typed in step 3, will be incorrectly mapped to other extended characters or will become square boxes.



RESOLUTION
To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, use one of the following methods.

Method 1: Search and Replace
Use the search and replace feature to search for the incorrect characters and replace them with the correct characters by following these steps:


 * 1) Select one of the incorrect characters.
 * 2) On the Edit menu click Copy.
 * 3) On the Edit menu click Replace.
 * 4) Position the insertion point in the Find What box.
 * 5) Press CTRL + V to paste the character into the box.

It may appear as a square box.
 * 1) In the Replace With box, type the correct character.
 * 2) Click Replace All to replace all instances of the incorrect characters.
 * 3) Repeat these steps for all of the incorrect characters in the document.

Method 2: Save as RTF in the Earlier Version of Word
After you type the smart quotes, em dashes, or LineDraw characters, save the document in Rich Text Format (.RTF) by following these steps:


 * 1) On the File menu, click Save As.
 * 2) Change the Save As Type to Rich Text Format (*.RTF).
 * 3) Give the document a new name with an .rtf extension.
 * 4) Save and close the document.
 * 5) Open the document in Microsoft Word 97 for Windows.

The characters should display and print correctly in Microsoft Word 97.
 * 1) Save the document in Word format. On the File menu, click Save As.
 * 2) In the Save As Type box, click "Word Document (*.doc)."
 * 3) Give the document a new name with a .doc extension.
 * 4) Save and close the document.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1

