Microsoft KB Archive/253307

= XCON: Dynamic RAS Connector Stops Delivering Messages, with Event IDs 9322, 289, 1294, 9316, 9311 =

Article ID: 253307

Article Last Modified on 4/28/2005

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q253307



SYMPTOMS
When you set up Dynamic Remote Access Service on Microsoft Exchange Server, the Dynamic RAS Connector may not deliver messages. When you set the message transfer agent (MTA) diagnostics logging to maximum for Field Engineering and X.400, Event Viewer displays the following events in the application log (numbers in the descriptions may vary):

Event ID: 9322

Source: MSExchangeMTA

Description: An interface error has occurred. An MtaBindBack over RPC has failed. Locality Table (LTAB) index: %1, NT/MTA error code:5. Comms error %3, Bind error %4,Remote Server Name %5, Protocol String %6 [%7 %8 %9 %10]

Event ID: 289

Source: MSExchangeMTA

Type: Warning

Category: X.400 Service

Description: A connection to /O=OrganizationName/OU=SiteName/CN=Configuration/CN=Connections/CN=ConnectorName could not be opened. [MTA XFER-IN 17 26] (12)

Event ID: 1294

Source: MSExchangeMTA

Type: Warning

Category: X.400 Service

Description: An association with entity /O=OrganizationName/OU=SiteName/CN=Configuration /CN=Connections/CN=ConnectorName ended abnormally. [198 1 0 1 PLATFORM KERNEL 20 130] (10)

Event ID: 9316

Source: MSExchangeMTA

Type: Warning

Description: An RPC communications error occurred. No data was sent over the RPC connection. Locality table (LTAB) index: . Windows NT error: 9301.The MTA will attempt to recover the RPC connection. [BASE IL PIPE RAS xxxxx] (12)

Event ID 9311

Source: MSExchangeMTA

Type: Warning

Description: A RAS communications error has occurred for gateway /o=MS/ou=PSS/cn=Configuration/cn=Connections/cn=DR. RAS error code returned: 718, RAS Table index: 0. The MTA will attempt to recover the RAS connection. [BASE IL PIPE RAS 35 230] (12)



CAUSE
This behavior can occur when the data in the Remote Server Name box in the Dynamic RAS Connector dialog box differs from the data in the Local MTA Name box in the Message Transfer Agent property page. Note that data is case sensitive, and in this instance, the remote server name in the Dynamic RAS Connector dialog box was typed using a different case than in the Message Transfer Agent Properties dialog box.



RESOLUTION
To resolve this issue, confirm that the name of the server in the Remote Server Name box in the Dynamic RAS Connector Properties dialog box is identical to the name found in the Local MTA Name box in the remote Message Transfer Agent Properties dialog box.

If you find a discrepancy, type the name in the Remote Server Name box exactly as it appears in the Local MTA Name box, and then stop and restart the MTA.



MORE INFORMATION
To decipher Dynamic RAS Connector error codes found in the Description field of Event Viewer, consult the Rasphone.hlp file located on your Exchange Server computer. In addition, many MTA-related events can indicate multiple problems.

For additional information about the Dynamic RAS Connector and the Message Transfer Agent, please see the following white papers in the Microsoft Knowledge Base:

LOCATION: http://support.microsoft.com/download/support/mslfiles/dras.doc

TITLE: Dynamic RAS Connector

LOCATION: http://support.microsoft.com/download/support/mslfiles/MTAshoot.doc

TITLE: MTA Troubleshooting Guide

Additional query words: dynamic modem

Keywords: kbprb KB253307

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