Microsoft KB Archive/873414

= A delay may occur before the contents of a folder are displayed in the Windows Explorer Folders pane in Windows Server 2003 or Windows XP =

Article ID: 873414

Article Last Modified on 11/4/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
Assume the following: In the Folders pane in Windows Explorer, you click a folder that is located on the local hard disk of your Microsoft Windows Server 2003-based or Microsoft Windows XP-based computer. In this scenario, a delay may occur before the folder opens. Therefore, it may take longer than expected for the contents of the folder to be displayed.

If you click the same folder in the main Windows Explorer pane, no delay occurs before the folder opens.

Note The main Windows Explorer pane is on the right side of the Windows Explorer screen.



CAUSE
This problem occurs if the folder contains many subfolders and files and if these subfolders also contain many subfolders and files. For example, you may experience this problem if the folder stores 25 gigabytes (GB) of data and contains more than 1000 subfolders. This problem occurs because the Shdocdvw.dll component does not use a separate thread to extract folder information when you click a local folder in the Folders pane.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
Date        Time   Version       Size       File name

31-Aug-2004 22:56  6.0.3790.207  1,395,712  Shdocvw.dll

Windows Server 2003, 64-bit editions
Date        Time   Version          Size    File name

31-Aug-2004 22:56  6.0.3790.207  3,364,864  Shdocvw.dll   IA-64 31-Aug-2004 22:56  6.0.3790.207  1,395,712  Wshdocvw.dll  x86

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP service pack 2 installed to apply this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  24-Nov-2004  00:02  6.0.2900.2569   1,484,288  Shdocvw.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies To&quot; section.



MORE INFORMATION
For additional information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: w2k3 fix explorer bar folders view

Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix kbhotfixserver KB873414

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