Microsoft KB Archive/299456

= OL2000: Clicking &quot;Line Properties&quot; Generates Error Message About an Internal Error in the Automatic Phone Dialer =

Article ID: 299456

Article Last Modified on 9/24/2003

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APPLIES TO

 Microsoft Outlook 2002 Standard Edition, when used with:  Microsoft Windows XP Professional

 Microsoft Windows 2000 Standard Edition  Microsoft Outlook 2000 Standard Edition, when used with:  Microsoft Windows XP Professional

 Microsoft Windows 2000 Standard Edition</li></ul> </li></ul>

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This article was previously published under Q299456

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SYMPTOMS
When you click Actions, and then click Call Contact, you may receive the following error message:

An internal error occurred in the automatic phone dialer. Close the phone dial dialog box, and then open it again.

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CAUSE
The Connect Using field under Dialing Options is set to either IPCONF Line or H323 protocol. Outlook 2000 does not support the full functionality of the Microsoft Windows 2000 Telephony Application Programming Interface (TAPI) 3.0 driver. It only works with the Unimodem 5 Service provider and an analog modem device.

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WORKAROUND
To work around this behavior, specify Call Using NetMeeting or in the Dialing Options, under Connect Using, click Modem. To Specify Call Using Netmeeting, perform the following steps:
 * 1) In the Contacts folder, click a contact.
 * 2) On the Details tab, type the relevant information in the Directory server and E-mail alias boxes.
 * 3) Click the Actions menu, and then click Call Using NetMeeting.

Additional query words: ol2k ol2002

Keywords: kberrmsg kbprb KB299456

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