Microsoft KB Archive/918601

= Error message after the Microsoft Operations Manager 2005 SP1 Operator console closes unexpectedly: &quot;Application has generated an exception that could not be handled&quot; =

Article ID: 918601

Article Last Modified on 11/27/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005 Service Pack 1

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SYMPTOMS
The Microsoft Operations Manager (MOM) 2005 Service Pack 1 (SP1) Operator console closes unexpectedly. Then, you receive the following error message:

Application has generated an exception that could not be handled.

Additionally, you may receive the following error message:

Could not instantiate ActiveX control '9442f918-34d5-4c63-be91-d8ad5841d646' because the current thread is not in a single-threaded apartment.

Note If you generate a dump file, this information also appears in the generated dump file.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have MOM 2005 SP1 installed on the computer. To obtain MOM 2005 SP1, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/opsmgr/bb498239.aspx

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix installation information
You must install this hotfix on each computer that is running the MOM 2005 SP1 Operator console. To install this hotfix, follow these steps:
 * 1) Copy the MOM2005-SP1-KB918601-X86-ENU.MSI file to a folder on the local computer or to a network share.
 * 2) Use Windows Explorer or a command prompt to run the MOM2005-SP1-KB918601-X86-ENU.MSI file on the local computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB918601

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