Microsoft KB Archive/190453

IGZ: Cannot Enter Internet Gaming Zone Confirmation Code

PSS ID Number: Q190453 Article last modified on 07-29-1998

WINDOWS:4.0

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Internet Gaming Zone, version 4.0 == 

= SYMPTOMS =

When you attempt to enter your Confirmation Code, you may experience one of the following symptoms:


 * You may receive an error message.
 * You may be told to enter your Member ID, but there is no place to enter your Member ID on the page.
 * You may be asked to change your Member ID.

= CAUSE =

This behavior can occur if you do not sign in to the Internet Gaming Zone before you attempt to enter your Confirmation Code.

= RESOLUTION =

To resolve this issue, sign in to the Zone before you attempt to enter your Confirmation Code.

To sign in to the Zone, follow these steps:


 * 1) Quit Zone Client. To do this, right-click the Zone icon on the taskbar, and then click Close.
 * 2) Click the Refresh or Reload button in your Web browser.
 * 3) The Zone Sign In window is displayed. Sign in to the Zone using the Member ID and password you selected.
 * 4) After you sign in to the Zone, click the Web link in the Conformation Code e-mail message from the Zone, and then follow the instructions on the screen to enter your Confirmation Code.

= MORE INFORMATION =

If you continue to have problems entering your Confirmation Code, verify that your Internet service provider (ISP) supports Secure Socket Layer (SSL) transactions. To verify that your ISP supports SSL transactions, contact your ISP.

= Additional query words: 4.00 msgame igz z4 login logon =

Keywords : igz kbimu msgame z4 kberrmsg kbui Version : WINDOWS:4.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.