Microsoft KB Archive/923165

= Windows Live Messenger stops responding when you configure the preferred audio devices and the preferred video devices on a Windows XP Tablet PC Edition-based computer =

Article ID: 923165

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Tablet PC Edition

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SYMPTOMS
On a Microsoft Windows XP Tablet PC Edition-based computer, Windows Live Messenger stops responding when one of the following conditions is true:
 * You click Audio and Video setup on the Tools menu in Windows Live Messenger to configure the preferred audio devices and the preferred video devices.
 * You initialize an audio call or a Public Switched Telephone Network (PSTN) call in Windows Live Messenger.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86-based versions





STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Windows Live Messenger, visit the following Microsoft Web site:

https://www.microsoft.com/presspass/newsroom/msn/factsheet/WLMessengerFS.mspx

For more information about the telephony concepts and components, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb124606.aspx

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertisebeginner kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB923165

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