Microsoft KB Archive/171905

= Microsoft Knowledge Base =

Error Message: Cannot Establish Modem Connection
Last reviewed: July 24, 1997

Article ID: Q171905

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS
When you attempt to connect to MSN, The Microsoft Network, you may receive the following error message:

Cannot establish modem connection.

CAUSE
Your local telephone connection to MSN may be very busy, or there may be a problem (such as line noise) with your local telephone service.

RESOLUTION
Connect to MSN using a different primary access number. To do so, follow these steps:


 * 1) Right-click the MSN icon on your desktop, and then click Connection Settings.
 * 2) Click Access Numbers.
 * 3) Click the Change button next to the Primary box, and then click a different access number for your region.
 * 4) Click OK until you return to Windows.

If the problem persists after following these steps, contact your local telephone company and request that they test your telephone line for line noise.