Microsoft KB Archive/223029

= Compaq Prosignia Server Hangs With Windows NT 4.0 Service Pack 4 =

Article ID: 223029

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 4

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This article was previously published under Q223029



SYMPTOMS
After you install Windows NT 4.0 Service Pack 4 (SP4), the Compaq Prosignia 500 server may stop responding (hang) at the blue build screen.

After you perform the Emergency Repair Disk procedure and reapply Windows NT 4.0 Service Pack 3 (SP3), the server restarts normally. However, after you apply Service Pack 4 again, the server hangs at the blue build screen.



CAUSE
This issue occurs because the Compaq Prosignia 500 requires a firmware upgrade from Compaq before you install Windows NT 4.0 SP4.



RESOLUTION
To resolve this issue, contact Compaq Technical Support for the latest firmware and Softpaks for the Compaq Prosignia 500.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information, please visit the following Compaq Web site:

http://www.compaq.com/support

Keywords: kbprb KB223029

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