Microsoft KB Archive/194600

= PC Ext: Some *SPECIAL Messages Cause WinNT & OS/2 MMTAs to Fail =

Article ID: 194600

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2
 * Microsoft Mail for PC Networks 3.5

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This article was previously published under Q194600



SYMPTOMS
The OS/2 multitasking message transfer agent (MMTA) stops responding (hangs) with SYS 3175 memory allocation errors when the External program processes *SPECIAL messages.

The Windows NT MMTA hangs with a General Protection Fault on Async.ovl. An OS/2 program caused a protection violation.

At this point, the OS/2 and the Windows NT MMTA stops processing mail, and continue to produce errors even after re-starting.

The MS-DOS version of the External program does not produce the error.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:   File Name      Version --  External.exe   3.5.24 This hotfix has been posted to the following Internet location as Exty2k.exe:

ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/



STATUS
Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks versions 3.2 and 3.5.

Keywords: kbbug kbfix kbqfe KB194600

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