Microsoft KB Archive/820564

= XL2000: Access Violation Occurs When You Drag a Pivot Table Field =

Article ID: 820564

Article Last Modified on 2/5/2007

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APPLIES TO


 * Microsoft Excel 2000 Service Pack 3

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SYMPTOMS
When you drag a pivot table field in Excel 2000 Service Pack 3 (SP3), Excel may stop responding or abruptly quit with an Access Violation.



CAUSE
This problem may occur if the pivot table is created from an OLAP cube and the pivot table has many items inside it.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.     Date       Time      Size       File name ---  10-May-2003  01:09:48  1,751,044  Excelop.msp 10-May-2003 01:37:05  4,421,216  Excelff.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:   Date         Time     Version    Size       File name ---  09-May-2003  19:48:11 9.0.0.7708 7,163,949  Excel.exe This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: KB3HR1

Keywords: kbqfe kbhotfixserver kboffice2000sp4fix kboffice2000presp4fix kbbug kbfix KB820564

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