Microsoft KB Archive/151342

= Works 3.0: Printing Errors Under Windows 95 =

Article ID: 151342

Article Last Modified on 9/26/2003

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APPLIES TO


 * Microsoft Works 3.0 Standard Edition
 * Microsoft Works 3.0b

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This article was previously published under Q151342



SYMPTOMS
When you attempt to print from Works 3.0 under Windows 95, you may encounter one of the following error messages:

Error while printing.

Setting in the Printer Setup dialog may be incorrect. If the error is specified, correct it and try again.

-or-

Printer is not connected to the proper port.

Works could not print because it could not find the printer.

Check that the port specified in the Windows Control Panel is the port which your printer is connected to, and check to make sure your printer is connected to the proper port on your computer.

-or-

Printer driver file not found or not valid. The driver file for the printer you have specified is missing or not valid. You may have to run the Windows Setup program to reinstall the printer.



CAUSE
The error messages above may occur if you are printing to a shared printer with a long share name, or if you drag a Works data file to a printer icon. Works 3.0 does not support long file names.



RESOLUTION
If the printer is shared over a network, verify the share name is 11 characters or less and contains only alphabetic or numeric characters. The share name cannot not contain a space character.

Verify the Printer Share Name
To verify the printer share name, do the following:


 * 1) Click the Start button, point to Settings and then click Printers.
 * 2) Right-click the printer driver for the printer you are using and click Properties.
 * 3) On the Details tab of the Properties dialog box, check the path under Print To The Following Port.

If your computer is connected to a shared printer, you will see something similar to, \\Computer\Printer, where Computer is the computer on the network where the printer is shared, and Printer is the share name. If either of these names have more than 11 characters or contain a space, they must be renamed at the computer sharing the printer so both the computer name and share name contain 11 or fewer characters. You will need to contact the system administrator or the operator of the computer sharing the printer to make this change.

If you drag a Works data file to a printer icon to print it, you must verify the printer name contains 11 characters or less and does not include space characters.

Change the Printer Name
To change the printer name, do the following:


 * 1) Click the Start button, point to Settings, and then click Printers.
 * 2) Right-click on the printer driver for the printer you are using and click Rename.
 * 3) Enter a new name for the printer, using 11 or fewer alphabetic or numeric characters, with no spaces.

Additional query words: w_works

Keywords: kberrmsg kbprint kbprb KB151342

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