Microsoft KB Archive/922576

= When you try to log on to a member server that is running Windows Server 2003 with Service Pack 1, the domain controller stops responding =

Article ID: 922576

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Enterprise x64 Edition

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul> </li></ul>

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SYMPTOMS
Consider the following scenario. You have a member server in a domain. The member server is running Microsoft Windows Server 2003 with Service Pack 1 (SP1). You try to log on to the member server. However, the domain controller for that domain stops responding (hangs).

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CAUSE
When the Winlogon.exe process calls in to a Termsrv.exe process, the Termsrv.exe process calls in to an Lsass.exe process. Then, the Lsass.exe process calls back in to the Winlogon.exe process. This causes a deadlock. Therefore, the domain controller stops responding.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
Because of file dependencies, this hotfix requires Windows Server 2003 SP1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, IA-64-based versions
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: CM bug 59563

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertisebeginner kbhotfixserver kbwinserv2003sp2fix KB922576

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