Microsoft KB Archive/237961

= XFOR: IMAP4 and POP3 Users Cannot Retrieve Messages =

Article ID: 237961

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q237961



SYMPTOMS
POP3 and IMAP4 users receive error messages when trying to retrieve messages from the Exchange Server computer. The following error message may be received by an IMAP4 user in Outlook Express 4.0:

! Updated message flags from the IMAP server could not be saved to disk. If this persists, right-click this folder node, select 'Properties' and push the 'Delete' button under the 'Local Files' tab.

Clicking OK may reveal the following error message:

An IMAP command did not complete successfully. Could not download new messages from the IMAP server.

Clicking the Details button may reveal the following:

The requested item could not be found.

The following error message may be received by an IMAP4 user in Outlook Express 5.0:

Could not download new messages from the IMAP server.

Clicking the Details button may reveal the following:

The requested item could not be found.

The following error message may be received by an IMAP4 user when starting Outlook Express 5.0:

Some errors occurred while processing the requested tasks. Please review the list of errors below for more details.

Clicking the Details button may reveal the following:

Header download for the 'Inbox' folder did not complete. Could not download new messages from the IMAP server. Account: 'Account', Server: Servername', Protocol: IMAP, Server Response: 'The requested item could not be found.', Port: 143, Secure(SSL): No, Error Number: 0x800CCCD2

The following error message may be received by a POP3 user in Outlook Express 4.0 or 5.0:

Some errors occurred while processing the requested tasks. Please review the list of errors below for more details.

Clicking the Details button may reveal the following

Message number 1 could not be retrieved. Account: 'Account', Server: 'Servername', Protocol: POP3, Server Response: '-ERR The requested item could not be found.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD

where 'Account' is the account created in Outlook Express and 'Servername' is the name of the Exchange Server computer.

The following error message may be received by a user running Windows CE Inbox version 3.0:

A critical error has occurred. Error Retrieving Message. The message may have been either moved or deleted.

For IMAP4 users, the following event appears in the application event log

Event ID: 13000

Source:MSExchange IMAP4

Type: Error

Category: Client Action

Description:

An error (0x8004010f) occurred while rendering a message for download on mailbox.

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For POP3 users, the following event appears in the application event log

Event ID: 11302

Source: MSExchange POP3

Type: Error

Category: Client Action

Description:

An error (0x8004010f) occurred while rendering a message for download on mailbox.

where  is the mailbox receiving the IMAP4 or POP3 error messages.



STATUS
This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: Intel I386 alpha windows ce inbox wince handheld palm-size pc pocket pmail eudora netscape communicator navigator

Keywords: kbprb KB237961

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