Microsoft KB Archive/900088

= NDRs are deleted by the Microsoft Exchange Information Store service when a public folder is designated as the recipient in Exchange Server 2003 =

Article ID: 900088

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
In Microsoft Exchange Server 2003, non-delivery reports (NDRs) are deleted by the Microsoft Exchange Information Store service (Store.exe) when a public folder is designated as the recipient.

Additionally, the following event is logged in the Application log to indicate that the NDR has been deleted:

Event Type: Error

Event Source: MSExchangeIS Public Store

Event Category: Transport Delivering

Event ID: 2028

Description: The delivery of a message sent by public folder TESTPFA8D6137940507B2FE9665C90202A1EEE00B7A6 has failed. To: TEST_USER Cc: The non-delivery report has been deleted.

This behavior occurs even if you use Exchange System Manager to set the Diagnostics Logging tab to None in the following tree view:

MSExchangeIS\Public Folder\Transport Delivering



CAUSE
This issue occurs because Exchange Server 2003 ignores the configured diagnostic logging level. Therefore, Exchange Server 2003 always logs event ID 2028 if the following conditions are true:
 * A public folder is designated as the recipient in Exchange Server 2003.
 * A NDR message is sent to the recipient.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Exchange Server 2003 post-Service Pack 2 hotfixes

Exchange Server 2003 post-Service Pack 1 hotfixes



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
After you install this hotfix, the Exchange Server 2003 server will examine the configured diagnostic logging level. However, Exchange Server 2003 logs the event ID 2028 if you use Exchange System Manager to increase the diagnostic logging level.

Event ID 2028 is logged only when you use Exchange System Manager to increase the diagnostic logging to Minimum, to Medium, or to Maximum in the following tree view:

MSExchangeIS\Public Folder\Transport Delivering

To increase the diagnostic logging level, follow these steps.

Note Because there are different versions of Exchange Server 2003, the user interfaces may be different for Exchange System Manager.
 * 1) Start Exchange System Manager.
 * 2) Expand , expand  , and then expand.
 * 3) Right-click , and then click Properties.
 * 4) Click the Diagnostics Logging tab, expand MSExchangeIS, and then click Public Folders in the Services list.
 * 5) In the Categories list, click Transport Delivering.
 * 6) In the Logging Level area, click Medium, click Apply, and then click OK.
 * 7) Quit Exchange System Manager.

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB900088

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