Microsoft KB Archive/816078

= SharePoint Portal Server Incorrectly Indexes TIFF Files When OCR Is Activated =

Article ID: 816078

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001
 * Microsoft SharePoint Portal Server 2001 Service Pack 1

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SYMPTOMS
When you activate optical character recognition (OCR) for Tagged Image File Format (TIFF) files, TIFF files may be incorrectly indexed in Microsoft SharePoint Portal Server 2001. As a result, you may receive inconsistent search results when you query the workspace index for TIFF files.

For example, TIFF files that are returned in the search results of a previous search are not returned when you perform the same search after the index is updated.



CAUSE
This problem may occur if the OCR engine incorrectly processes TIFF documents.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time      Size        File name    Version --- 02-24-2003 09:36 PM       784,809   Mspfilt.dll   1.3.2349.1

Note Because of file dependencies, this update requires SharePoint Portal Server 2001 Service Pack 2 (SP2).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. \This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.



MORE INFORMATION
When you activate OCR, SharePoint Portal Server scans the TIFF document, and then tries to recognize characters so that additional information can be included in the index. By default, OCR is not activated. For more information about OCR and how to activate it, see Help in SharePoint Portal Server Administrator.

Keywords: kbhotfixserver kbqfe kbshareptportalsvr2001sp3fix kbfix kbbug KB816078

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