Microsoft KB Archive/894613

= After you create a new activity and then click &quot;Save and Close,&quot; the activity record is saved, but the activity Web page is not closed in Microsoft CRM 1.2 or in Microsoft CRM Sales for Outlook =

Article ID: 894613

Article Last Modified on 9/8/2006

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APPLIES TO


 * Microsoft CRM 1.2
 * Microsoft Business Solutions CRM Sales for Outlook

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SYMPTOMS
You create a new activity in Microsoft Business Solutions CRM 1.2 or in Microsoft Business Solutions CRM Sales for Outlook (the Outlook client). You then click Save and Close. The activity record is saved. However, the activity Web page is not closed. Instead, a Microsoft Internet Explorer window briefly appears and then closes. To close the activity Web page, you have to use one of the following methods:
 * On the File menu, click Close.
 * Click the Close button (the box with &quot;x&quot; at the upper right of the screen).



CAUSE
This problem occurs if you applied one of the following Microsoft CRM hotfixes to the Microsoft CRM server and to the Outlook client computer:

840058 An Internet Explorer message appears when you promote an e-mail to a Microsoft CRM activity in Microsoft CRM Sales for Outlook 1.2

886355 Microsoft CRM 1.2 Hotfix Rollup for 840058, 841648, 843172, 870575, 888004, 888005, and 888006

890597 A Microsoft CRM workflow that is based on an Opportunity Change Status event does not work correctly after you install Hotfix KB833621



RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbqfe kbprb kbmbsmigrate kbhotfixserver kbmbsworkflow KB894613

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