Microsoft KB Archive/842371

= You cannot log on to Live Meeting by using a different user account after you remove the Live Meeting Add-in for Microsoft Outlook =

Article ID: 842371

Article Last Modified on 6/16/2004

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APPLIES TO


 * Microsoft Office Live Meeting 2005
 * Microsoft Office Live Meeting Add-in for Microsoft Outlook

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SYMPTOMS
After you remove the Microsoft Office Live Meeting Add-in for Microsoft Outlook, you cannot log on to Microsoft Office Live Meeting by using a different user account.



CAUSE
This problem occurs because the OutlookMeetingsCache.xml file is not removed when you remove the Live Meeting Add-in for Microsoft Outlook.



WORKAROUND
To work around this problem, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.  Click Start, and then click Control Panel. Click Add or Remove Programs. Click Microsoft Office Live Meeting Add-in Pack, and then click Remove to remove the add-in. After you remove the add-in, locate the following folder in Microsoft Windows Explorer:

C:\Documents and Settings\ \Application Data\Microsoft\Office\Live Meeting\Addins

 Right-click the OutlookMeetingsCache.xml file, and then click Delete. Restart your computer, and then reinstall the Live Meeting Add-in for Microsoft Outlook.</ol>

Additional query words: livemeeting outlook add-in different organizer account

Keywords: kbprb KB842371

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