Microsoft KB Archive/299606

= &quot;Error 1932 Windows installer service cannot update the protected Windows file&quot; error message when you install Office 2000 =

Article ID: 299606

Article Last Modified on 7/16/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q299606



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you install Microsoft Office 2000 on a Microsoft Windows 2000 NTFS volume, you may receive the following error message:

Error 1932 Windows installer service cannot update the protected Windows file.

When you open the Verboselog.txt log file, you see text similar to the following:

MSI (s) (B4:34): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bots\vinavbar\fp4avnb.dll Error 1932. The Windows Installer service cannot update the protected Windows file. Package version:, OS Protected version: , SFP Error: 1223 MSI (s) (B4:34): Product: Microsoft Office 2000 SR-1 Premium -- Error 1932. The Windows Installer service cannot update the protected Windows file. Package version:, OS Protected version: , SFP Error: 1223

NOTE: The file name in question may vary.

You can create a verbose log file by using a command line similar to the following:

d:\setup.exe /L*V c:\verboselog.txt



CAUSE
This behavior can occur if Office needs an operating system file that is missing. This issue can be caused by a damaged operating system or a hardware problem.



RESOLUTION
To resolve this issue, use one of the following methods.

Check the Hardware Compatibility List (HCL)
Make sure that you are using hardware that is supported and that you have the latest software updates. Check the Hardware Compatibility List (HCL) at the following Microsoft Web site:

http://www.microsoft.com/whdc/whql/default.mspx

Temporarily Disable the Windows File Protection Feature
You may be able to temporarily disable the Windows File Protection feature and continue the installation of Office. To do so, follow these steps:
 * 1) Restart your computer.
 * 2) Press F8 as the computer restarts, select Safe Mode, and then press ENTER.
 * 3) Continue the installation of Office.

Reinstall or Repair Windows 2000
For additional information about repairing, recovering, and restoring Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

268106 Repairing, Recovering, and Restoring an Installation of Windows 2000

