Microsoft KB Archive/839500

= &quot;This e-mail address is not valid...&quot; error message when you try to add a new SMTP address to the default recipient policy in Exchange 2000 =

Article ID: 839500

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Small Business Server 2000 Standard Edition

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SYMPTOMS
When you try to add a new Simple Mail Transfer Protocol (SMTP) address to the Microsoft Exchange 2000 Server default recipient policy, you receive an error message that is similar to the following:

This e-mail address is not valid. To view details of the error, see the application event log in the Windows Event Viewer on the Microsoft Exchange Server computer.

ID no: c10312e6

Exchange System Manager

The following event is logged in the application event log in the Event Viewer: Event ID: 1

Source: InternetProxy

Description: Unable to generate an e-mail address because the site address SMTP:domain.com is bad.

For more information, click http://search.support.microsoft.com/search/?adv=1

Note In this scenario, domain.com is the e-mail address that is being used.



CAUSE
This behavior occurs if the @ symbol does not come before the e-mail address.



RESOLUTION
To resolve this behavior, follow these steps:
 * 1) Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
 * 2) In the left pane, expand Recipients, and then click Recipient Policies.
 * 3) In the right pane, right-click Default Policy, and then click Properties.
 * 4) Click the E-Mail Addresses (Policy) tab, and then click New.
 * 5) In the E-mail address type list, select SMTP Address, and then click OK.
 * 6) In the Address box, type @ followed by the e-mail address.

For example, @domain.com is a valid e-mail address whereas domain.com is not a valid e-mail address.
 * 1) Click Apply, and then click OK two times.
 * 2) Right-click Default Policy, and then click Apply this policy now.
 * 3) In the Exchange System Manager dialog box, click Yes.

Keywords: kberrmsg kbprb KB839500

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