Microsoft KB Archive/264031

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Error 80004005 Occurs When You Manage Departments, Create Products Manually, or Re-categorize Assets

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Q264031

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The information in this article applies to:


 * Microsoft Digital Broadcast Manager for Windows Media, version 1.0

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SYMPTOMS
When you manage departments, create products manually, or re-categorize assets, you may receive the following error message:

Microsoft OLE DB Provider for ODBC Drivers error '80004005'

[Microsoft][ODBC SQL Server Driver][TCP/IP Sockets]General network error. Check your network documentation.

/dbmadmin/include/Manager.asp, line 101

CAUSE
This error message is caused by a loss of network connectivity between Digital Broadcast Manager and Microsoft SQL Server.

RESOLUTION
Perform standard network troubleshooting procedures, such as verifying that the physical link has not been disturbed, or that TCP/IP connectivity has not been disrupted.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

"Q102908 How to Troubleshoot TCP/IP Connectivity with Windows NT" "Q143351 How to Check Network Connectivity Using Net Diagnostics" "Q146816 IIS Troubleshooting With ODBC SQL Integration" Additional query words: netshow wms wmt wmp tshoot

Keywords : prodsitesrv3 prodCS kbwms40 kbwms41

Issue type : kbprb

Technology : kbvcSearch