Microsoft KB Archive/892858

= A question mark (?) is displayed instead of the available reports in Microsoft CRM 1.2 Report Manager =

Article ID: 892858

Article Last Modified on 8/12/2005

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APPLIES TO


 * Microsoft CRM 1.2

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SYMPTOMS
The report list is not correctly displayed in the browser when you use Microsoft Business Solutions CRM 1.2 Report Manager. A question mark (?) is displayed instead of the available reports. This problem occurs when the following conditions are true:
 * You are running an English (United States) version of Microsoft Windows 2000 Server or of Microsoft Windows Server 2003.
 * You are running the Russian version of Microsoft CRM 1.2.
 * The Crystal Enterprise services are running as the Local System account.



CAUSE
Russian or Serbian (Cyrillic) characters are not correctly interpreted by Crystal Enterprise services. This problem occurs if the user account that is used to run the Crystal Enterprise services is the Local System account.



RESOLUTION
To resolve this problem, change the account that is used to run the Crystal Enterprise services from the Local System account to the administrator account in Microsoft CRM 1.2. Make sure that the regional option for this account is set to Russian or to Serbian (Cyrillic).

Note To verify the regional option, click Start, click Control Panel, and then click Regional and Language Options.



Steps to reproduce the behavior
 Install the Russian version of Microsoft CRM 1.2 on a computer that is running an English (United States) version of Windows 2000 Server or of Windows Server 2003. Make sure that the Local System account is set to run the Crystal Enterprise services. Install Microsoft CRM 1.2 Report Manager.

For additional information about how to download Microsoft CRM 1.2 Report Manager, click the following article number to view the article in the Microsoft Knowledge Base:

834791 Adding, deleting, and renaming Microsoft CRM Reports by using Microsoft CRM 1.2 Report Manager

 Open Microsoft CRM 1.2 Report Manager, and then enter the database information and the credentials. Click User Reports. You expect that a list of available reports will be displayed. Instead, a question mark (?) is displayed.</ol>

Keywords: kbbug kbmbsmigrate kbmbsreports KB892858

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