Microsoft KB Archive/311075

= Error Message: Photodrw Has Caused an Error in Kernel32.dll =

Article ID: 311075

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q311075



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you use a Canon CanoScan 600 scanner with Canon's ScanCraft CS version 3.2 software suite, you may receive the following error message:

Photodrw has caused an error in KERNEL32.DLL. Photodrw will now close.



CAUSE
The Canon TWAIN drivers version 3.2 and earlier are not compatible with the TWAIN 1.7 standard from the TWAIN Working Group used by Windows XP. The scanner still works with its own software but does not work with any TWAIN applications.



RESOLUTION
To resolve this issue, contact the manufacturer for the latest device drivers.

The latest Canon CanoScan 600 device drivers (version 4.0 or higher) are available at the following Canon Web site:

http://128.11.41.160/goto.shtml?/techsupport/downloads/index.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
You can obtain information about the TWAIN Working Group and the 1.7 TWAIN standard at the following TWAIN Web site:

http://www.twain.org.

Additional query words: HWIMAEM WIA kernel32 dll

Keywords: kberrmsg kbkern32dll kbprb KB311075

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