Microsoft KB Archive/216446

= Damaged Paging File Results in Stop Error Message =

PSS ID Number: 216446

Article Last Modified on 5/14/2003

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The information in this article applies to:


 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Workstation 4.0 SP1
 * Microsoft Windows NT Workstation 4.0 SP2
 * Microsoft Windows NT Workstation 4.0 SP3
 * Microsoft Windows NT Workstation 4.0 SP4
 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Server 4.0 SP1
 * Microsoft Windows NT Server 4.0 SP2
 * Microsoft Windows NT Server 4.0 SP3
 * Microsoft Windows NT Server 4.0 SP4
 * Microsoft Windows NT Server, Enterprise Edition 4.0
 * Microsoft Windows NT Server, Enterprise Edition 4.0 SP4

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This article was previously published under Q216446



SYMPTOMS
During the normal operation of your computer running Microsoft Windows NT, the computer may stop responding (hang) and display one of the following error messages:

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

STOP 0x0000001E: K_MODE_EXCEPTION_NOT_HANDLED

When you run the Dumpchk.exe utility, the utility may report that the dump file is invalid.



CAUSE
The Pagefile.sys file may be damaged.



RESOLUTION
To resolve this issue:  Click Start, click Run, type CHKDSK  /F /R where   is the partition containing the Pagefile.sys file, and then click OK. When the Chkdsk.exe utility has completed, set the paging file size to 0.  Click Start, point to Settings, click Control Panel, and then double-click System. Click the Performance tab, click Change, and then point to the partition containing the Pagefile.sys file. In the Initial Size (MB): box, type 0 . In the Maximum Size (MB): box, type 0 . Click Set, click OK, click Close, and then click Yes when you are prompted to restart the computer.</li></ol> </li> After the computer has restarted, reset the Pagefile.sys file to the correct size. <ol style="list-style-type: lower-alpha;"> Click Start, point to Settings, click Control Panel, and then double-click System. Click the Performance tab, click Change, and then point to the partition containing the Pagefile.sys file.</li> In the Initial Size (MB): box, type a value equal to the amount of random access memory (in megabytes) in your computer plus 11.</li> In the Maximum Size (MB): box, type a value equal to or less than the amount of disk space available (in megabytes) on the specified partition minus 1.</li> Click Set, click OK, click Close, and then click Yes when you are prompted to restart the computer.</li></ol> </li></ol>

Keywords: kbenv kberrmsg kbprb KB216446

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTS400sp1 kbWinNTS400sp2 kbWinNTS400sp3 kbWinNTS400sp4 kbWinNTsearch kbWinNTSEnt400 kbWinNTSEnt400sp4 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTW400sp1 kbWinNTW400sp2 kbWinNTW400sp3 kbWinNTW400sp4 kbWinNTWsearch

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