Microsoft KB Archive/943303

= Error message on a Windows XP-based computer: &quot;An access violation has occurred in Services.exe&quot; =

Article ID: 943303

Article Last Modified on 10/16/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
On a Microsoft Windows XP-based computer, you may receive an error that resembles the following:

An access violation has occurred in Services.exe.

Then, the computer restarts automatically.



CAUSE
This problem occurs if there is an invalid string in the Strings buffer when the ReportEventA function is called.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

322389 How to obtain the latest Windows XP service pack

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP SP2, x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

896005 Error message on a Windows Server 2003-based computer: &quot;An access violation has occurred in Services.exe&quot;

Keywords: kbfix kbexpertisebeginner kbhotfixserver kbqfe KB943303

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