Microsoft KB Archive/184753

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{| The information in this article applies to:
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 * Microsoft BackOffice Small Business Server versions 4.0, 4.0a

SYMPTOMS
The Microsoft BackOffice Small Business Server Fax Server component may encounter the following errors when sending or receiving faxes:

Event Error 8218 Unable to receive fax. Unspecified fatal error returned from fax device provider.

Event Error 8226 Send Failed. An unspecified error ocurred. These errors result in the fax not being delivered properly. This problem may not be immediately noticed because the only place these errors are posted is in the Application Event Log.

STATUS
Microsoft has confirmed this to be a problem in Small Business Server versions 4.0 and 4.0a. We are researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
In some cases, it has been found that updating the firmware on the modem to the latest revision will solve the problem. Also, obtain the latest revision of the modem driver (Modem.inf) from the manufacturer.
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Last reviewed: May 15, 1998

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