Microsoft KB Archive/224008

= Print Services for Macintosh Do Not Work at Times =

Article ID: 224008

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Enterprise Edition
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 1
 * Microsoft Windows NT 4.0 Service Pack 2
 * Microsoft Windows NT 4.0 Service Pack 3
 * Microsoft Windows NT 4.0 Service Pack 4

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This article was previously published under Q224008



SYMPTOMS
At times, Print Services for Macintosh does not work. Event ID 2019 and Event ID 4011 error messages from True Image may be displayed as well.



CAUSE
This problem is caused by sending PostScript level-two print jobs to Printer Control Language (PCL) print queues from Macintosh clients.



RESOLUTION
To resolve this problem, send only PostScript level-one or PCL print jobs from Macintosh clients to PCL print queues.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows NT Server 4.0, Windows NT Server 4.0 Service Packs 1, 2, 3, and 4 as well as Windows NT Server, Enterprise Edition version 4.0 and 4.0 Service Pack 4.



MORE INFORMATION
The print services for Macintosh uses True Image to convert Post Script print jobs to PCL when the print jobs are sent to PCL print queues. Windows NT is only designed to convert Post Script level one print jobs. Post Script level two print jobs may be sent to Post Script print queues without any problem because the computer running Windows NT Server passes the Post Script job straight to the printer without altering it.

Additional query words: SFM PS

Keywords: kbprb KB224008

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