Microsoft KB Archive/824123

= You Receive an Error Message When You Try to Synchronize Outlook Offline Folders =

PSS ID Number: 824123

Article Last Modified on 10/29/2003

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The information in this article applies to:


 * Microsoft Office Outlook 2003

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SYMPTOMS
When you try to synchronize your Outlook Offline folders, you may receive the following error message:

(0x8004011D) The server is not available. Contact your administrator if this condition persists.

You may also receive an error message that is similar to the following error message in the event log:

The Security System could not establish a secured connection with the server. No authentication protocol was available.



CAUSE
This behavior occurs when the following conditions are true:
 * You are using a virtual private network (VPN) connection to connect to the Microsoft Exchange server.
 * You are using a smart card and an ITG Connection Manager to provide authentication on the network.

Additional query words: mailbox sync Ol2003

Keywords: kberrmsg kbprb KB824123

Technology: kbOutlook2003 kbOutlook2003Search kbOutlookSearch

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