Microsoft KB Archive/921466

= When the countdown timer dialog box appears, you cannot access the &quot;Welcome to Windows&quot; logon screen to log on to a Systems Management Server 2003 client computer =

Article ID: 921466

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Systems Management Server 2003

-



SYMPTOMS
Consider the following scenario:
 * You use the Inventory Tool for Custom Updates (ITCU) in Microsoft Systems Management Server (SMS) 2003 to deploy a software update package.
 * The software update package automatically restarts a SMS client computer after the software update is installed.
 * When the countdown timer dialog box appears, one of the following conditions is true:
 * You have not logged on to the SMS client computer.
 * The &quot;Welcome to Windows&quot; logon screen is displayed on the SMS client computer.

In this scenario, you cannot access the &quot;Welcome to Windows&quot; logon screen to log on to the SMS client computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have SMS 2003 Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Advanced Legacy

Keywords: kbfix kbqfe kbhotfixserver kbexpertiseinter kbsms2003spfix KB921466

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.