Microsoft KB Archive/134223

= Microsoft Knowledge Base =

Error Message: Already Signed in to The Microsoft Network
Last reviewed: September 11, 1997

Article ID: Q134223

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you try to sign in to The Microsoft Network, you may receive the following error message:

You are already signed in to The Microsoft Network. Another computer is signed in under your name. If you suspect unauthorized use of your account, please call Customer Service.

CAUSE
This message appears if you try to sign in to The Microsoft Network within approximately ten minutes of being disconnected without going through the standard sign-out procedure. When you do not sign out in the standard way, the TCP/IP connection is not broken immediately.

RESOLUTION
Wait ten minutes and then try to sign in to The Microsoft Network again. If the message continues to appear, call Member Support.