Microsoft KB Archive/214979

= SMS: Service Manager Does Not Connect to Secondary Site Servers =

Article ID: 214979

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q214979



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Systems Management Server Service Manager may fail to connect to secondary site servers, though connection to primary site servers is unimpeded. When you try to connect to a secondary site server, you get a message stating:

error communicating with the specified site and server

Because of this problem, you cannot control services of secondary sites nor modify the logging on features using Service Manager from the primary site server.



WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To enable logging on services for a secondary site, use the remote management ability of Regedt32.exe:
 * 1) Click Run on the Start menu and type Regedit.
 * 2) Under the Registry menu, click Connect Network Registry.
 * 3) Type the name of the secondary site server in the Computer name text field.
 * 4) Once connected to the secondary server, expand Hkey_Local_Machine, then in turn expand Software, Microsoft, SMS, and Tracing.
 * 5) Click the component for which you want to enable logging on.
 * 6) In the right window pane, click Enabled and change the value to 1.
 * 7) Click OK to save the changed value.

NOTE: To change the log file size, modify the MaxFileSize value in the right window pane.

Whether the component for which you just enabled logging on is a child thread of a service or a service of its own, you must stop and restart that service for the logging on to take effect.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms

Keywords: kbbug kbscm kbsmsutil KB214979

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