Microsoft KB Archive/191711

Money: Unable to Download Information with Cyber Patrol Running

PSS ID Number: Q191711 Article last modified on 08-23-1998

WINDOWS:6.0,7.0

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99, version 7.0 == Microsoft Money 98, version 6.0 == 

= SYMPTOMS =

When you attempt to download Online Quotes, you may experience one of the following symptoms.

Money 99
The call appears to be completed successfully. However, the Call Summary dialog box that informs you that the call completed successfully and that the security prices are updated may not appear.

Money 98
You may receive the following error message:

Money was not able to download Internet Quotes. Please verify the following and try again.

Additionally, when you attempt to update Internet information in Money Home, Decision Center, Money Insider, or from the Tools menu, you may receive one of the following error messages.

Money 99
Online Quotes: Money was unable to connect to the online quotes server. Check your Internet connection and try the operation again. Internet Information: There was a problem with the information received. Please try again later.

Money 98
Quotes: There was a problem retrieving quotes. Please try again. If this problem persists, reinstall Money from your original product disks. Headlines: There was a problem retrieving the information. Please try again. If this problem persists, reinstall Money from your original product disks.

= CAUSE =

These symptoms can occur if you are running Cyber Patrol 4.0, and Cyber Patrol is configured to filter or prohibit access to Web, File Transfer Protocol (FTP), and other Internet services.

= RESOLUTION =

To resolve this issue, use one of the following methods when you are downloading Online Quotes, or updating Internet information in Money.

Enable Deputy Bypass
Enable the Deputy Bypass feature in Cyber Patrol to allow Internet access. To do this, follow these steps:


 * 1) Right-click the Cyber Patrol program on the Windows taskbar.
 * 2) Click Deputy Bypass.
 * 3) Enter your Deputy or HQ password, and then click Validate Password to enable Internet access.

Set Access to Full
Set the Web, FTP, and other Internet services access to Full. To do this, follow these steps:


 * 1) Click the Cyber Patrol program on the Windows taskbar.
 * 2) Enter your HQ password, and then click Validate Password.
 * 3) Click the WWW, FTP & Other option in the Full column.
 * 4) Click Save Settings.

= STATUS =

Cyber Patrol 4.0 is manufactured by Internet Solutions Group of the Learning Co. (formerly Microsystems Software, Inc.), a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product’s performance or reliability.

= Additional query words: cyberpatrol w_money 7.0 hat =

Keywords : mnyweb kbonline mnyinvest Version : WINDOWS:6.0,7.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.