Microsoft KB Archive/191241

Money: Stuck in Endless Loop When Reading Statement from Broker

PSS ID Number: Q191241 Article last modified on 08-16-1998

WINDOWS:98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 == Microsoft Money 98 == 

= SYMPTOMS =

When reading a statement imported from your broker, Microsoft Money may get stuck in a loop when trying to finish the Investment Verification or Security Matching phase of reading the statement. The only option to get out of this situation is to click Postpone.

= CAUSE =

This problem occurs when the download from your broker contains the same security with two different Unique Identification numbers, or contains the same security name and ticker symbol for securities with different Unique Identification numbers.

= RESOLUTION =

Contact your broker and mention the security name (symbol) that is having this problem, to have them correct the duplication.

= MORE INFORMATION =

If your broker has problems correcting the duplication, you can contact Money Technical Support at (425) 635-7131 and find out how to submit a copy of your broker download files so that the problem can be confirmed.

When you make a call to your OFX service provider, Money creates two files to log the call. These files are called Ofxrq.txt and Ofxrs.txt. To save copies of both of these files, use the appropriate method for your version of Money.

Steps for Money 99
  On the navigation bar, click Online.   Click the arrow that appears to the left of Online Financial Services and then click your financial institution (broker).   In the left pane, click Connect.   At the bottom of the screen, click Connect.   In the Connect dialog box, where you are prompted to enter your password hold down CTRL+SHIFT and click Connect. This saves the two log files in the folder where your Money data file is located: Ofxrq.txt - This is a log of the request you sent. Ofxrs.txt - This is a log of the response you received. </li>  When the call is completed, use Windows Explorer to locate these two files. </li>  Save copies of both of these files to forward to your financial service provider. To do this, follow these steps: <ol style="list-style-type: lower-alpha;">  Put a floppy disk in your disk drive. </li>  In Windows Explorer, use the right mouse button to click (right- click) each file, point to Send To on the shortcut menu, and then click the appropriate floppy drive. </li></ol> </li></ol>

NOTE: If you downloaded the statement directly from your broker’s Web site, instead of connecting to them through Money, you can send a copy of the OFX file that you downloaded.

Steps for Money 98
<ol style="list-style-type: decimal;">  On the navigation bar, click Online Banking. </li>  Click the arrow that appears to the left of Online Banking and Investments and then click your financial institution (broker). </li>  In the left pane, click Connect. </li>  At the bottom of the screen, click Connect. </li>  In the Connect dialog box, where you are prompted to enter your password hold down CTRL+SHIFT and click Connect. This saves the two log files in the folder where your Money data file is located: Ofxrq.txt - This is a log of the request you sent. Ofxrs.txt - This is a log of the response you received. </li>  When the call is completed, use Windows Explorer to locate these two files. </li>  Save copies of both of these files to forward to your financial service provider. To do this, follow these steps: <ol style="list-style-type: lower-alpha;">  Put a floppy disk in your disk drive. </li>  In Windows Explorer, use the right mouse button to click (right- click) each file, point to Send To on the shortcut menu, and then click the appropriate floppy drive. </li></ol> </li></ol>

NOTE: If you downloaded the statement directly from your broker’s Web site, instead of connecting to them through Money, you can send a copy of the OFX file that you downloaded.

For additional information about these log files and errors you may receive when downloading OFX files, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q179836 TITLE : Money: Errors Downloading Statements or Importing OFX Files

= Additional query words: w_money hat 6.0 7.0 =

Keywords : kbdta kbonline Version : WINDOWS:98,99 Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1998.