Microsoft KB Archive/163564

= PI: Mustek Scanners and Smart Task Scan =

Article ID: 163564

Article Last Modified on 10/3/2003

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APPLIES TO


 * Microsoft Picture It! 1.0 Standard Edition
 * Microsoft Picture It! 2.0 Standard Edition

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This article was previously published under Q163564



1.00 WINDOWS kbhardware



SYMPTOMS
If you are using a Mustek scanner and you use the Smart Task Scan option in Microsoft Picture It! you may get a black and white image instead of a color image, or the scanned image may be distorted or otherwise unsatisfactory.



CAUSE
Mustek scanner drivers are not compatible with Picture It!'s Smart Task Scan feature. Mustek is aware of the problem and may fix it in future updates to their scanner drivers. You can download new drivers from Mustek's Internet web site at http://www.mustek.com.



WORKAROUND
If updating the scanner driver does not fix the problem, scan using the option called Your Scanner Software (version 2.0), or Custom Scan (version 1.0).



MORE INFORMATION
Most Mustek scanner drivers are 16-bit drivers designed to be Compatible with either Windows 3.1 or Windows 95. Because they are based on an older design they are unable to take advantage of the advanced automated process involved in Smart Task Scan.

Mustek scanners are manufactured by Mustek, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kbhardware KB163564

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