Microsoft KB Archive/300349

= Agent's Application Event Log Displays Error Message About Event ID 20609 After Upgrade from OM 3.22 SP1 =

Article ID: 300349

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q300349



SYMPTOMS
After you upgrade from Operations Manager (OM) 3.22 Service Pack 1 (SP1) to Microsoft Operations Manager 2000 (MOM), any agent that is not also upgraded from OM 3.22 SP1 to MOM may repeatedly display the following error message in the agent's Application Event log:

Event Type: Error

Event Source: OnePoint Operations

Event ID: 20609

Description: Object creation failed because a COM class was not registered on this computer, or because it was registered improperly.



CAUSE
This behavior occurs if MOM sends the OM 3.22 SP1 agent a rule that the agent does not support (for example, updating a state variable as a response).



WORKAROUND
To work around this behavior, upgrade the agent to MOM.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kberrmsg kbpending KB300349

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