Microsoft KB Archive/262563

= Schedule+ User Sees ??? for User's Free/Busy Data =

Article ID: 262563

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Schedule+ 97 Standard Edition
 * Microsoft Schedule+ 97 Standard Edition
 * Microsoft Schedule+ 97 Standard Edition

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This article was previously published under Q262563



SYMPTOMS
When you use the InterOrg Replication tool to replicate the Schedule+ Free Busy system folder between two organizations, a Schedule+ user sees question marks (???) in the Free/Busy bar for an Outlook user in the secondary organization.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time    Version         Size     File name     Platform 11/18/99 22.36   8.30.2651.0060  121104   Msoutl32.dll  x86



WORKAROUND
If the Schedule+ users do not need to open an Outlook calendar, rename the Msoutl32.dll file on the Schedule+ clients.



STATUS
Microsoft has confirmed that this is a problem in Outlook 97 Viewer for Schedule + 7.x.



MORE INFORMATION
Schedule+ users cannot access an Outlook user's free-and-busy information when they are using Schedule+ with the Outlook driver for Schedule+ (Msoutl32.dll) if the free-and-busy information is replicated into the Exchange Server organization by the InterOrg Replication tool. Free-and-busy time for all Outlook users in a local organization is available to local Schedule+ users by using the above mechanism, and all Outlook users in the local organization can access the free-and-busy information for users in the remote organization. In other words, both the Outlook driver for Schedule+ and the InterOrg Replication tool work in their own right, the problem is that the Outlook driver cannot read the free-and-busy information created by the InterOrg Replication tool. Schedule+ users can see free-and-busy information for users in remote organizations prior to installing the Outlook driver for Schedule+. The problem only shows itself after Msoutl32.dll has been installed.

Additional query words: sched+ scd+ msoutl

Keywords: kbbug kbfix kbqfe kbhotfixserver KB262563

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