Microsoft KB Archive/833649

= A terminal server that is running Windows 2000 Server stops unexpectedly and you receive a &quot;STOP 0x0000001E&quot; error =

Article ID: 833649

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you log off a terminal server that is running Microsoft Windows 2000 Server, the operating system stops unexpectedly, and an error message that is similar to the following appears on a blue screen:

STOP 0x0000001E



CAUSE
This problem may occur under the following scenario: When you log off the terminal server, the client/server run-time subsystem causes an access violation during the cleanup of Graphics Device Interface (GDI) surface objects.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  19-Dec-2003  00:26  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 19-Dec-2003 00:26  5.0.2195.6882     222,992  Gdi32.dll 19-Dec-2003 00:26  5.0.2195.6867     711,440  Kernel32.dll 19-Dec-2003 00:26  5.0.2195.6824      54,032  Mpr.dll 19-Dec-2003 00:26  5.0.2195.6883     334,096  Msgina.dll 16-Dec-2003 21:24  5.0.2195.6882      90,232  Rdpwd.sys 19-Dec-2003 00:26  5.0.2195.6882     380,176  User32.dll 19-Dec-2003 00:26  5.0.2195.6876     389,392  Userenv.dll 19-Dec-2003 00:09  5.0.2195.6885   1,630,096  Win32k.sys 11-Nov-2003 00:29  5.0.2195.6873     182,032  Winlogon.exe 19-Dec-2003 00:26  5.0.2195.6884     243,984  Winsrv.dll 19-Dec-2003 00:26  5.0.2195.6867     711,440  Kernel32.dll 19-Dec-2003 00:09  5.0.2195.6885   1,630,096  Win32k.sys 19-Dec-2003 00:26  5.0.2195.6884     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about terminal server connections, click the following article number to view the article in the Microsoft Knowledge Base:

186572 Terminal Server walkthrough: startup, connection, and application

Additional query words: crash, BSOD

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB833649

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