Microsoft KB Archive/132580

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Cannot Start Windows 95 After Installing Close-Up

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Q132580

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
After you install Close-Up, you receive the following error message when you start Windows 95:

Cannot find a device file that may be needed to run Windows. Make sure that the path...

The file that cannot be found is Vddvga.vxd.

CAUSE
Close-Up must change the video driver in order to support desktop display on a remote computer. However, Close-Up does not modify the Windows system files directly. Instead, it installs a terminate-and-stay-resident (TSR) program that watches for an application trying to read the System.ini file (as Windows 95 does at startup). When Windows 95 reaches the display driver line in the System.ini file, the TSR steps in and patches the read operation on the fly. However, the file that the patch references (Vddvga.vxd) is not part of Windows 95.

RESOLUTION
Since no changes were made to the system files there is no workaround. Windows 95 is not a supported platform for the Host side of Close-Up, but does work as a Guest workstation. Norton-Lambert plans to release a version of Close-Up that is compatible with Windows 95.

MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: CloseUp Close Up Norton

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Technology : kbWin95search kbWin95