Microsoft KB Archive/109967

= Works Only Allows Five Seconds to Dial Modem =

Article ID: 109967

Article Last Modified on 2/21/2002

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APPLIES TO


 * Microsoft Works 3.0 Standard Edition

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This article was previously published under Q109967



SYMPTOMS
When you attempt to connect to a service in the communications module, Works for Windows may only give you five seconds to connect. After five seconds, you will receive the error message:

Waited Too Long for Response

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Works waited too long for the modem to respond to a command, or for the remote computer to respond.



RESOLUTION
If you are using an external modem, make sure the modem's power is turned on. If your modem is turned on and you still receive this error, try one of the following resolutions.  - Problem 1: Port Settings May Be Incorrect -

Solution:    Make sure the port settings match in the Modem Setup and Communications Settings dialog boxes.

From the Settings menu choose Modem. Note the communication port in use. From the Settings menu, choose Communication. Set the port to match the setting in the Modem Setup dialog box.

Problem 2: Baud Rate May Be Set Incorrectly

Solution:    Set the baud rate in the Control Panel to the maximum rate the modem supports.

The baud rate Works is using is shown by selecting Communication from the Settings menu. This baud rate cannot be higher than what the modem supports. The rate indicated here is controlled by the Control Panel settings for the port. If the rate is higher than the modem supports, complete the following steps:

1. Exit Works.

2. Run Windows Control Panel and choose the Ports icon.

3. Choose the port Works is using for communication.

4. Change the baud rate to the rate the modem supports and select the OK button.

5. Exit the Control Panel, restart Works and create a new communication document.

6. From the Settings menu, choose Communication and verify that the rate matches the one you selected in                 the Windows Control Panel.

- Problem 3: Advanced Settings May Have Been Changed to Invalid Strings -

Solution:    Use the Restore button to reset strings to the Works defaults.

From the Settings menu, choose Modem and choose the Advanced button. If any of the settings have been changed, use the Restore button to return them to the defaults.

-- Problem 4: Modem Cable May Be Damaged --

Solution:    Replace the modem cable.

Additional query words: comm connect timeout can't time 5 2 works 3.0

Keywords: kbprint kbprb KB109967

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