Microsoft KB Archive/239415

= "STOP 0x9f" in Symevent.sys When Shutting Down or Restarting Computer =

Article ID: 239415

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q239415



SYMPTOMS
After you install Norton CrashGuard 4.0 or 4.01 for Microsoft Windows 95/Microsoft Windows 98/Microsoft Windows NT in Windows 2000, the following error message may be displayed when you shut down or restart your computer.

STOP 0x0000009f Driver_Power_State_Failure



CAUSE
This behavior is caused by the Symevent.sys file from Norton CrashGuard. This can also occur after using the Live Update feature of Norton CrashGuard to upgrade to version 4.01.



RESOLUTION
To prevent this behavior from occurring, obtain the updated version of the Sevinst.exe file (version 10.2.13.4, dated 04/29/1999, or later) from Symantec.

The latest copy of Symevent.sys is available at the following Symantec Web site:

http://www.symantec.com/

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb KB239415

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