Microsoft KB Archive/312011

= Windows 2000 Does Not Detect or Install HP 4300c Scanner on a Compaq Presario 5245 Computer =

Article ID: 312011

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q312011



SYMPTOMS
After you add a Hewlett-Packard (HP) 4300c scanner to your Compaq Presario 5245 computer, the scanner may not be detected or installed by the Add/Remove Hardware Wizard or by Windows 2000 Plug and Play.



CAUSE
This issue can occur if your computer uses the VIA Technologies chipset and you do not have the updated VIA chipset device drivers.



RESOLUTION
To resolve this issue, obtain and install the latest device drivers for the VIA Technologies chipset for Windows 2000.



MORE INFORMATION
For more information about this issue, refer to FAQ4160 at Compaq Computer Corporation's support Web site.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard Company or VIA Technologies, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Also refer to the following related articles in the Microsoft Knowledge Base:

246755 Windows 2000 May Hang with USB Devices on Older Via Chip Set

233163 Unsupported Via VT83C572/VT82C586 PCI-to-USB Chip Sets

Also see the following link to the VIA Technologies chipset Web site:

[http://www.viatech.com/drivers/index.htm. www.viatech.com]

Additional query words: USB AGP IDE IRQ INF

Keywords: kb3rdparty kbenv kbnofix kbprb KB312011

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