Microsoft KB Archive/161584

= Error Message: Unable to Recover the Database Because Error 0xc8000713 Occurred =

Article ID: 161584

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q161584



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to start the Microsoft Exchange Server Information Store service, the following error occurs:

The Microsoft Exchange Information Store service returned service specific error 3355445011.

In the Windows NT Event Log, the following entry may be present:

Event ID: 1080

Source: MSExchangeIS

Type: Error

Category: Recovery

Description: Unable to recover the database because error 0xc8000713 occurred after a restore operation. Unable to find the file.

Or, the Information Store service may not start and you may receive the service specific error -939522285.



CAUSE
The above error message occurs when the information store appears to be restored from an online backup, but the information store files are not restored because they are damaged or missing. After a restore operation the Restore in Progress registry key is added to the following key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS

When the Information Store service starts and finds the above registry key, it assumes a restoration has occurred and that the information store needs to perform recovery steps. The information store then tries to move forward through any log files. When the information store has successfully started, this registry key is deleted. However, if the information store cannot find the Priv.edb file or Pub.edb file, it cannot move forward through the log files, and the preceding error message occurs. In this case, the information store does not create blank EDB files, and the registry key is not deleted.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, delete the Restore in Progress key from the Registry Editor in the following location:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS

Start the information store again. If the required EDB files are not found, they will be re-created. After this is done, try restoring from backup again.

Additional query words: 5000 -1811 4294965485

Keywords: kbprb kbusage KB161584

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