Microsoft KB Archive/888191

= The Print Spooler service unexpectedly stops when Citrix MetaFrame XP 1.0 is installed on a computer that is running Windows Server 2003 or Windows 2000 Server =

Article ID: 888191

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows 2000 Server

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SYMPTOMS
The Print Spooler service unexpectedly stops on a Microsoft Windows Server 2003-based or a Microsoft Windows 2000 Server-based computer that is also running Citrix MetaFrame XP 1.0. Additionally, the following events are repeatedly logged in the System event log:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date:

Time:

User: N/A

Computer:

Description:

The Print Spooler service terminated unexpectedly

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7036

Date:

Time:

User: N/A

Computer:

Description:

The Print Spooler service entered the running state

The following event may also be logged in the System event log:

Event Type: Error

Event Source: Print Event

Category: None

Event ID: 54

Date:

Time:

User: NT AUTHORITY\SYSTEM

Computer:

Description:

Document Microsoft Word - .doc was corrupted and has been deleted. The associated driver is:

For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
This problem occurs if the Cpmmon.dll file causes the Print Spooler service to unexpectedly stop. The Cpmmon.dll file is installed by the Citrix MetaFrame XP 1.0 program.



RESOLUTION
To resolve this problem, obtain a hotfix from one of the following Citrix Web sites.

For Windows Server 2003
http://support.citrix.com/kb/entry!default.jspa?categoryID=120&entryID=3119&fromSearchPage=true



For Windows 2000 Server
http://support.citrix.com/kb/entry!default.jspa?categoryID=120&entryID=2862&fromSearchPage=True



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbtshoot KB888191

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