Microsoft KB Archive/315334

= &quot;D:\i386\win9xupg\w95upg.dll&quot; Error Message When You Attempt to Upgrade to Windows XP =

Article ID: 315334

Article Last Modified on 2/27/2003

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APPLIES TO


 * Microsoft Windows XP Professional Edition
 * Microsoft Windows XP Home Edition

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This article was previously published under Q315334



SYMPTOMS
When you attempt to upgrade your computer from Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98 to Windows XP Professional or Windows XP Home Edition, you may receive one or both of the following error messages:

Windows upgrade cannot continue because it could not load a file

D:\i386\win9xupg\w95upg.dll

A device attached to this system is not working properly

-and-

Upgrade functionality is disabled and your copy of Windows only allows upgrades

You may receive these messages when the installation program copies files from the i386 folder to your hard disk.



CAUSE
This behavior can occur if the Roxio Easy CD Creator program is installed on your computer.



RESOLUTION
To resolve this issue, remove Easy CD Creator before you run Windows XP Setup, or quit all running programs except for Windows Explorer and Systray, and then run Windows XP Setup again. To do this, follow these steps:
 * 1) Press CTRL+ALT+DEL to open the Close Program dialog box.
 * 2) In the list of programs that are running, select any program except Windows Explorer or Systray, and then click End Task to quit the program that you selected. Repeat this step for all running programs except Windows Explorer and Systray, and then click Cancel.
 * 3) Navigate to the folder or drive that contains the Windows XP installation files, and then double-click Winnt32.exe. Follow the on-screen instructions to upgrade your computer operating system to Windows XP.



MORE INFORMATION
For information about how to contact Roxio (formerly Adaptec), click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg ocsso kbprb KB315334

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