Microsoft KB Archive/899268

= You may receive error messages and you may receive frequent Stop error messages that indicate that the Srv.sys or the Netbt.sys driver has failed when you use Terminal Services to connect to a computer that is running Windows 2000 Server =

Article ID: 899268

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
Consider the following scenario. You use Terminal Services to connect to a computer that is running Windows 2000 Server. This computer also hosts third-party software. In this scenario, you may experience the following symptoms:  You receive frequent Stop error messages. These messages indicate that the Srv.sys driver has failed or that the Netbt.sys driver has failed. You receive any one of the following error messages from the computer that is running Windows 2000 Server. You receive the error message when you try to establish a connection to another server by using the NetBIOS name:

Error 6

ERROR_INVALID_HANDLE

The handle is invalid.

Error 22

ERROR_BAD_COMMAND

The device does not recognize the command

Error 995

ERROR_OPERATION_ABORTED

The I/O operation has been aborted because of either a thread exit or an application request.

Error 1229

ERROR_CONNECTION_INVALID

An operation was attempted on a nonexistent network connection.



Note If you connect to the computer that is running Windows 2000 Server by using its IP address or by using its fully qualified domain name, you do not receive these error messages.



CAUSE
This problem occurs if of the TCP transport driver (Tdtcp.sys) does not function correctly.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The P1 version of this P2 has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix kbpubtypekc KB899268

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