Microsoft KB Archive/839110

= You cannot sign in to Passport Network to play online games =

Article ID: 839110

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Age of Mythology
 * Microsoft Age of Mythology Gold
 * Microsoft Age of Mythology: The Titans
 * MSN Games

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SYMPTOMS
When you try to sign in to a Microsoft Passport Network site such as Microsoft Zone.com, or when you try to sign in to a Passport Network site to play an online game of Microsoft Age of Mythology, you cannot sign in.



CAUSE
This issue may occur if the Passport Network servers are offline.



RESOLUTION
To resolve this issue, determine if there are any issues with the Passport Network servers. To do this, follow these steps:  Visit the following Microsoft Web site:

http://support.msn.com/networkstatus.aspx

 Click Microsoft Passport Network.

If there are no issues with the Passport Network servers, try to play the game again. If you experience the same issue, there may be other reasons for the issue.



MORE INFORMATION
For additional information about how to troubleshoot online games, click the following article number to view the article in the Microsoft Knowledge Base:

819836 Games: How to troubleshoot multiplayer issues

Additional query words: status aom up down fail performance

Keywords: kbconfig kbprb KB839110

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