Microsoft KB Archive/326067

= INV: Error Message When You Try to Connect to Your Citibank Citicard Account Through MSN Money =

PSS ID Number: 326067

Article Last Modified on 9/4/2002

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The information in this article applies to:


 * MSN Money Investing

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This article was previously published under Q326067



SYMPTOMS
When you try to connect to your Citibank Citicard Account through MSN Money, you may receive an error message similar to the following:

We were unable to update your account because your financial institution indicated that your logon information in incorrect. You should first verify your logon information by attempting to log into your Citibank website, then, use the link below to provide that same information to My Accounts. If you continue to receive this error and are sure your logon information is correct, contact technical support.



CAUSE
MSN Money My Accounts uses your Citibank Citicard Number (CIN), and your Personal Identification Number (PIN) to connect to Citibank. This behavior may occur if you do not provide both numbers when you try to connect.



RESOLUTION
To add your Citibank Citicard account to MSN Money My Accounts, follow these steps:  Visit the following MSN Money Web site:

http://moneycentral.msn.com/banking/home.asp

 Click My Accounts, and then provide your Microsoft .NET Passport information when prompted. On the Manage All Accounts page, click Add.

NOTE: If there is a Citibank account listed already, remove that account before you add your account. Under Add an Account, click Credit Card. On the next page, click Citibank under Add an Account. On the following pages, enter your logon information. This includes your user name, password, CIN (card number), and PIN.</li></ol>

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MORE INFORMATION
For more information about Citibank online services, visit the following Citibank Account Setup Web site:

https://web.da-us.citibank.com/signin/citifi/scripts/login/default_login.jsp?M=S

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb KB326067

Technology: kbHomeProdSearch kbMoneySearch kbMSNSearch

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