Microsoft KB Archive/312269

= The update method results in duplicate calendar entries in Outlook 2002 =

Article ID: 312269

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 4
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q312269





SYMPTOMS
After Microsoft Outlook 2002 receives a meeting request in the Inbox, Outlook 2002 may create a duplicate calendar appointment. If a Collaboration Data Objects (CDO) application calls GetAssociatedAppointment and places a meeting in your calendar first, and then you click the meeting request in Outlook 2002 to open it, a duplicate appointment is created. Outlook 2000 does not create duplicate appointments in this scenario.



CAUSE
This problem can occur if CDO was not updated to reflect the way that Outlook 2002 uses index PR_OWNER_APPT_ID to determine duplicate appointments.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later:

Component: CDO

NOTES:
 * Due to file dependencies, this hotfix requires Microsoft Exchange Server version 5.5 Service Pack 4.
 * Apply the hotfix to the server that hosts Blackberry.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To make sure that conflicting appointments are not created, the CDO application should delete the meeting request from the Inbox after processing the meeting request.

Additional query words: blackberry

Keywords: kbhotfixserver kbqfe kbupgrade kbbug kbexchange550presp5fix kbfix kbqfe KB312269

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