Microsoft KB Archive/308081

= Cannot Compose a New E-mail Message in Internet Explorer If MSN Explorer Is the Default E-mail Client =

Article ID: 308081

Article Last Modified on 10/10/2003

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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This article was previously published under Q308081



SYMPTOMS
When you attempt to compose a new e-mail message in Microsoft Internet Explorer, you may see one of the following behaviors:  You receive the following error message:

Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.

-or-

 Nothing happens. No e-mail client starts.



CAUSE
This issue can occur when the following conditions are true:
 * Microsoft MSN Explorer is set as the default e-mail client in Internet Explorer
 * You attempt to compose a new e-mail message in Internet Explorer by doing one of the following:

You point to New on the File menu, and then click Message.

-or- You point to Mail and News on the Tools menu, and then click New Message.

If Microsoft Outlook is installed on your computer and you attempt to compose a new e-mail message by using any of these methods, you receive the error message described in the &quot;Symptoms&quot; section of this article. If Outlook is not installed on your computer and you attempt to compose a new e-mail message by using any of these methods listed, the MSN Explorer e-mail client does not start. As a result, you are unable to compose a new e-mail message.



WORKAROUND
To work around this issue, follow these steps:
 * 1) Start MSN Explorer.
 * 2) Click E-mail, and then click the Write E-mail tab.
 * 3) Compose your new e-mail message.



MORE INFORMATION
MSN Explorer is all-in-one software that delivers the benefits of Microsoft Internet technologies such as Internet Explorer, Microsoft Hotmail, Windows Messenger, and Windows Media Player in a single program that works with your existing Internet connection.

For more information about how to use MSN Explorer, click Help & Settings in MSN Explorer.

Keywords: kbprb KB308081

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