Microsoft KB Archive/186092

= Virtual Globe 98: Black Screen When You Start Program =

Article ID: 186092

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Virtual Globe 98

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This article was previously published under Q186092



SYMPTOMS
When you start Encarta Virtual Globe 98, the screen may turn black or be distorted.



RESOLUTION
To resolve this issue, reduce the Hardware Acceleration setting. To do so, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Performance tab, click Graphics.
 * 4) Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic Acceleration setting).
 * 5) Click OK, and then click Close.
 * 6) When you are prompted to restart the computer, click Yes.

If the issue continues to occur, start Windows without loading any terminate-and-stay-resident (TSR) programs or device drivers (this is called a clean boot). To do so, follow these steps:
 * 1) Restart the computer. When the "Starting Windows 95" message appears, press and hold down the SHIFT key until Windows finishes loading.
 * 2) Disable any anti-virus or disk utility programs installed on the computer. For information about how to disable these programs, consult the program's documentation or manufacturer.
 * 3) Press CTRL+ALT+DELETE.
 * 4) In the Close Program dialog box, click any program except Explorer or Systray, and then click End Task.

NOTE: Do not close Explorer or Systray.
 * 1) If a dialog box appears notifying you that the program is not responding, click End Task.
 * 2) Repeat steps 2-4 for each program you want to quit.

Additional query words: 98 world atlas vg98 suite video display

Keywords: kbdisplay kbenv kbprb KB186092

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