Microsoft KB Archive/118888

= PC Ext: First Contact Form for Microsoft Mail EXTERNAL.EXE =

Article ID: 118888

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Mail for PC Networks 2.1
 * Microsoft Mail for PC Networks 3.0
 * Microsoft Mail for PC Networks 3.2
 * Microsoft Mail for PC Networks 3.5

-



This article was previously published under Q118888



SUMMARY
Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.



MORE INFORMATION
Microsoft EXTERNAL.EXE Problem Report Form --

Version of Microsoft Mail:  2.1c          2.1d          2.1e 3.0          3.0a          3.0b 3.2

Version of EXTERNAL.EXE:__________________________ NOTE: The version number will be displayed while EXTERNAL.EXE runs.

Number of Postoffices in Use:_________________

Network Operating System:_____________________

EXTERNAL.EXE Machine Manufacturer:_______________   Processor:___________ RAM Size:___________           Operating System:_________ Operating System Version:___________ Available Memory:__________

Where does EXTERNAL.EXE reside? on the server  local

Are you using: Direct drives   Dynamic drives   Both

If asynchronous transfer: Modem Manufacturer:______________  Modem Model:___________ Modem Script:____________          Script Size & Date:_______________ Is a full nine-pin cable being used? yes  no     Is XON/XOFF turned off? yes  no     Is RTS/CTS turned on? yes  no     Is data compression turned off? yes  no     Is error correction turned off? yes  no     Are the modems on each side identical? yes  no

List the command-line options used or EXTERNAL.INI file options used:

Problem Description:

Additional query words: 2.10 3.00 3.20 3.50 External Mail program fcc

Keywords: KB118888

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.