Microsoft KB Archive/99985

= Keyboard Hangs During Setup on Tandon Computers =

Article ID: 99985

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.1

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This article was previously published under Q99985



SYMPTOMS
Your Tandon keyboard may stop responding (hang) during Windows NT installation if you have a Tandon Options Pro 486/33. Keyboard hangs have been reported after disk 9 on floppy disk installations and shortly after Setup enters graphics mode on CD installations.



CAUSE
This problem is due to an older keyboard controller BIOS. If you encounter this problem, you likely have a keyboard BIOS revision earlier than version 1.7.



RESOLUTION
The only way to avoid this problem is to obtain a later revision of the keyboard controller BIOS. K & M Factory provides the necessary upgrade and can be reached at: (805) 522-6844.

Tandon has ceased all North American operations and offers no technical support. Additional information from Tandon is available at (805) 378- 7861.

All claims to Tandon should be sent to:

Tandon Claims

C/O TSL Holdings

301 Science Drive

Moorepark, CA 93021.

Additional query words: prodnt

Keywords: kbhardware KB99985

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