Microsoft KB Archive/282262

= OL98: You Cannot Open an Attachment that Is Associated with a Non-Delivery Report =

Article ID: 282262

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q282262



SYMPTOMS
If try to open or save an attachment that is part of a non-delivery report (NDR), you may receive the following error message:

Message has returned an unknown interface



CAUSE
This problem can occur if you try to open or save an attachment from a NDR when Outlook is running in Internet Mode Only (IMO) mode through an Internet Service Provider (ISP).



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB282262

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