Microsoft KB Archive/826959

= Your Computer Stops Responding (Hangs) When You Try to Bring It out of Standby or out of Hibernation by Using a USB Device =

Article ID: 826959

Article Last Modified on 2/5/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Service Pack 1a
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Service Pack 1a
 * Microsoft Windows XP Tablet PC Edition

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SYMPTOMS
When you try to wake your computer (that is, to bring it out of standby or out of hibernation) by using a USB device, such as a USB mouse or a USB keyboard, the computer stops responding, or &quot;hangs.&quot;

Note This problem may not occur until after you install the Windows XP SP1 USB 1.1 and 2.0 Update (822603). For additional information about the 822603 update, click the following article number to view the article in the Microsoft Knowledge Base:

822603 Availability of the Windows XP S about the 822603 update USB 1.1 and 2.0 Update



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Microsoft Windows XP version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version         Size    File name --- 02-Aug-2003 09:34  5.1.2600.1254    5,632  Hccoin.dll 02-Aug-2003 09:34  5.1.2600.1254   28,160  Usbccgp.sys 02-Aug-2003 09:34  5.1.2600.1254   25,216  Usbehci.sys 02-Aug-2003 09:34  5.1.2600.1254   53,120  Usbhub.sys 02-Aug-2003 09:34  5.1.2600.1254   16,000  Usbohci.sys 13-Aug-2003 17:23  5.1.2600.1259  138,752  Usbport.sys 02-Aug-2003 09:34  5.1.2600.1254   19,328  Usbuhci.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
This issue has been identified to occur more frequently on certain ICH5 based systems after installing the USB 2.0 update package. Although the files that are provided in this hotfix are identical to those in the USB 2.0 update, the only driver that has changed to resolve this issue was USBPORT.SYS. The other drivers were included to make this hotfix a complete package and contain all the fixes that the update package resolves.

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB826959

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