Microsoft KB Archive/242547

= Roaming Profiles Are Not Deleted from the Local Hard Disk =

PSS ID Number: 242547

Article Last Modified on 5/14/2003

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0 SP3
 * Microsoft Windows NT Server 4.0 SP4
 * Microsoft Windows NT Server 4.0 SP5
 * Microsoft Windows NT Server, Enterprise Edition 4.0 SP4
 * Microsoft Windows NT Server, Enterprise Edition 4.0 SP5
 * Microsoft Windows NT Workstation 4.0 SP3
 * Microsoft Windows NT Workstation 4.0 SP4
 * Microsoft Windows NT Workstation 4.0 SP5

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This article was previously published under Q242547



SYMPTOMS
If you implement a system policy to delete the locally cached user profile when the user logs off, the locally cached user profile may not be deleted in Spanish Windows NT 4.0.



CAUSE
This issue is known to occur only in the Spanish version of Windows NT. Some of the registry keys related to the logon sound are localized while the associated .wav file names are not. This causes the audio compression manager to open the MSACM and Priority V4.00 keys (shown below) under the current user's SID as opposed to opening them under the default user.

1 - \REGISTRY\USER\S-1-5-21-1515338695-2011171286-569397357-1020\Software\Microsoft\Multimedia\Audio Compression Manager\MSACM

1 - \REGISTRY\USER\S-1-5-21-1515338695-2011171286-569397357-1020\Software\Microsoft\Multimedia\Audio Compression Manager\\Priority v4.00



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Spanish-language version of this fix should have the following file attributes or later:   Date      Time                 Size    File name     Platform -  10/05/99  09:09a               93,968  Msacm32.dll   Intel 10/05/99 06:13a               26,896  Msacm32.drv   Intel 10/05/99 09:09a               245,008 Msacm32.dll   Alpha 10/05/99 06:13a                65,296 Msacm32.drv   Alpha

The fix closes the keys listed above when the user logs off if they are opened under the current user's SID. Although the problem is specific to Spanish Windows NT, this fix applies to all localizations including U.S. English.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbQFE KB242547

Technology: kbWinNT400search kbWinNTS400search kbWinNTS400sp3 kbWinNTS400sp4 kbWinNTS400sp5 kbWinNTsearch kbWinNTSEnt400sp4 kbWinNTSEnt400sp5 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400search kbWinNTW400sp3 kbWinNTW400sp4 kbWinNTW400sp5 kbWinNTWsearch

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