Microsoft KB Archive/315240

= Unable to Set Different E-Mail Programs for Different Users =

Article ID: 315240

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q315240



For a Microsoft Windows 2000 version of this article, see 309292.



SYMPTOMS
When you try to change to a different e-mail program, you may experience any of the following symptoms:
 * After an administrator changes the e-mail program on the Programs tab of Internet Options, you are unable to specify a different e-mail program.
 * If a user who is not an administrator tries to change the e-mail program on the Programs tab of Internet Options, the change does not take effect.



CAUSE
This issue occurs because the e-mail program that is specified on the Programs tab of Internet Options is not stored on a single-user basis, and only administrators can change this setting.

This setting specifies which e-mail program runs for:
 * A mailto: Uniform Resource Identifier (URI).
 * Programs that make Messaging Application Programming Interface (MAPI) calls.
 * The Send Page by E-Mail command in Internet Explorer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
You can customize the e-mail link in the Start menu on a single-user basis. However, you cannot specify the default e-mail program on a single-user basis.

Keywords: kbprb kbui KB315240

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