Microsoft KB Archive/938357

= You cannot add running time to a computer that is running Windows XP Home Edition for Prepaid Computers or Windows XP Home Edition for Subscription Computers =

Article ID: 938357

Article Last Modified on 8/23/2007

-

APPLIES TO


 * Microsoft Windows XP Home Edition for Prepaid Computers
 * Microsoft Windows XP Home Edition for Subscription Computers

-



SYMPTOMS
Consider the following scenario:
 * You have a computer that is running Microsoft Windows XP Home Edition for Prepaid Computers or Microsoft Windows XP Home Edition for Subscription Computers.
 * The computer is running in reduced functionality mode (RFM).
 * There is only one minute or less of time remaining on the current prepaid account or on the current subscription account.

In this scenario, you cannot add more running time. Additionally, the computer may enter hardware locked mode (HLM).



CAUSE
This issue occurs if there is insufficient time remaining to send or to receive the necessary confirmation packet. For example, you can add time by using the Add Time Wizard. However, one minute or less is insufficient time for the computer to receive a confirmation packet and to then exit reduced functionality mode.



WORKAROUND
To work around this issue, do not try to add more running time when there is less than two minutes of RFM time remaining.

If an Add Time packet has already been sent, you can try to obtain the confirmation packet. To do this, run the following command at a command prompt:

plactive /p

Keywords: kbtshoot kbprb KB938357

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.