Microsoft KB Archive/174204

= Research Organizer: Error Message When Moving Cards/Sections =

Article ID: 174204

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta 98 Research Organizer 1.0

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This article was previously published under Q174204



SYMPTOMS
When you use the Research Organizer, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click the Details button, you see the following message:

ORG98 caused an invalid page fault in module COMCTL32.DLL

If you receive this message, any information you added since you last saved your work is lost. Information you saved prior to receiving this error message is saved.

This problem occurs if you use the arrow buttons on the toolbar or the keyboard (CTRL+Up Arrow), or if you use the mouse to drag a section of the organizer and cause the hierarchical structure to scroll.

This problem does not occur when you move items down in the tree, or if you use the mouse to drag individual note cards.

NOTE: This issue does not occur with Encarta 98 Encyclopedia for Macintosh.



RESOLUTION
To resolve this problem obtain the Research Organizer update (Roreva.exe) from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

Roreva.exe

Release Date: Oct-16-1997

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta 98Encyclopedia for Windows.



MORE INFORMATION
You may also request to have a replacement Research Organizer CD-ROM sent to you by calling the phone number provided to you in the CD-ROM booklet. Be prepared to provide the information below:
 * Name
 * Address
 * Daytime phone number

Additional query words: ro cards ipf patch kbimu multi multi-media media mm

Keywords: kbdownload kberrmsg kbfaq kbprb KB174204

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