Microsoft KB Archive/840778

= Business Contact Manager menu items are missing in Outlook 2003 =

Article ID: 840778

Article Last Modified on 6/9/2004

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APPLIES TO


 * Microsoft Office Outlook 2003 with Business Contact Manager

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SYMPTOMS
When you start Microsoft Office Outlook 2003 with Business Contact Manager, one or more of the following menu items may be missing:
 * Business Contact Manager Quick Start Guide on the Help menu.
 * Business Contact Manager Help on the Help menu.
 * Business Contact Manager Tours on the Help menu.
 * About Business Contact Manager on the Help menu.
 * Business Tools on the menu bar.



CAUSE
This behavior may occur when the Business Contact Manager add-in has been turned off in Outlook 2003.



RESOLUTION
To resolve this behavior, turn the Business Contact Manager add-in back on in Outlook 2003. To do this, follow these steps:
 * 1) On the Help menu, click About Microsoft Office Outlook.
 * 2) In the About Microsoft Office Outlook dialog box, click Disabled Items.
 * 3) In the Disabled Items dialog box, click Business Contact Manager Add-in, and then click Enable.
 * 4) Click Close to close the Disabled Items dialog box.
 * 5) Click OK to close the About Microsoft Office Outlook dialog box.
 * 6) Close, and then restart Outlook 2003.

Additional query words: ol2003 bcm

Keywords: kbprb KB840778

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