Microsoft KB Archive/819535

= &quot;Stop 0x0000001e&quot; error message when you minimize or when you maximize a child window =

Article ID: 819535

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you run a program to minimize a child window or to maximize a child window, and the parent window is immediately removed, you may receive the following stop error message:

Stop 0x0000001E (0xC0000005, a00a47ea, 0x00000000, 0x00000010)

KMODE_EXCEPTION_NOT_HANDLED

Note The second parameter may vary, but it is near the address 0xa00a47ea.



CAUSE
This problem occurs because Window Manager in Win32k.sys does not properly cache a query of the parent window before it changes to NULL.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have installed Windows 2000 Service Pack 3 (SP3) to apply this hotfix.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  08-Dec-2003  23:41  5.0.2195.6824     42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824    236,304  Cmd.exe 08-Dec-2003 23:41  5.0.2195.6824    222,992  Gdi32.dll 08-Dec-2003 23:41  5.0.2195.6867    711,440  Kernel32.dll 08-Dec-2003 23:41  5.0.2195.6824     54,032  Mpr.dll 08-Dec-2003 23:41  5.0.2195.6876    334,096  Msgina.dll 08-Dec-2003 23:41  5.0.2195.6824     90,232  Rdpwd.sys 06-Nov-2003 22:29  5.0.2195.6870  5,847,552  Sp3res.dll 08-Dec-2003 23:41  5.0.2195.6880    380,176  User32.dll 08-Dec-2003 23:41  5.0.2195.6876    389,392  Userenv.dll 08-Dec-2003 23:25  5.0.2195.6880  1,629,200  Win32k.sys 11-Nov-2003 00:29  5.0.2195.6873    182,032  Winlogon.exe 08-Dec-2003 23:41  5.0.2195.6873    243,984  Winsrv.dll 08-Dec-2003 23:41  5.0.2195.6867    711,440  Kernel32.dll 08-Dec-2003 23:25  5.0.2195.6880  1,629,200  Win32k.sys 08-Dec-2003 23:41  5.0.2195.6873    243,984  Winsrv.dll 08-Dec-2003 23:50                    11,858  Kb819535.cat



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New File Naming Schema for Microsoft Windows Software Update Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB819535

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