Microsoft KB Archive/328709

= Word 2000 Stops Responding When You Send a Protected Form =

Article ID: 328709

Article Last Modified on 4/7/2006

-

APPLIES TO


 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q328709





SYMPTOMS
When you use the Word 2000 Send To Mail Recipient command to send a protected Word 2000 form, Word 2000 may stop responding (hang).



CAUSE
This problem may occur if the Microsoft Outlook &quot;Always check spelling before sending&quot; feature is enabled. To determine if this option is enabled:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) Click the Spelling tab.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:      Date         Time   Version     Size       File name 07-Nov-2002 20:05              3,667,096  Winword.msp 07-Nov-2002 20:41              4,684,436  Winword_admin.msp 02-Nov-2002 07:15  9.0.0.7031  8,826,932  Winword.exe



WORKAROUND
To work around this problem, use any of the following methods:
 * Save the document as a file, quit Word 2000, create a new e-mail message, and then attach the protected document.
 * Turn off the Outlook &quot;Always check spelling before sending&quot; feature.
 * Unprotect the document before you send it.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kboffice2000presp3fix kbhotfixserver KB328709

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.