Microsoft KB Archive/912278

= Xbox 360: Error message when you try to sign up for Xbox Live: “Xbox Live sign up is currently unavailable. Please try again later” =

Article ID: 912278

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft Xbox Live
 * Microsoft XBox 360 Video Game System

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SYMPTOMS
At the end of the sign-up process for Xbox Live, you receive the following error message:

Xbox Live sign up is currently unavailable. Please try again later.



CAUSE
You receive this error message if one of the following conditions is true:
 * You are trying to migrate a two-month trial account from an original Xbox console and the account is not yet a paid account.
 * The account that you are trying to migrate from an original Xbox console to an Xbox 360 console has been canceled.
 * The account that you are trying to migrate from an original Xbox console to an Xbox 360 console is not in good standing. For example, the credit card that you used for the account has expired.
 * The account from the original Xbox console requires action. For example, your gamertag is currently banned or you have not yet complied with an outstanding forced gamertag.
 * You type an e-mail address that contains an invalid character.
 * You type an underscore character in the e-mail address section instead of using a period.



THINGS TO TRY
 Try the solution that best relates to the issue that you are experiencing. Select one of the following solutions:  Exit the gamertag screen, reenter the gamertag screen, and then type your information by using the “period” key instead of the “underscore” key in the e-mail address field. If you are using a two-month trial account on the original Xbox console, wait until the trial period is over and the account is a paid subscription before you migrate the account. If your account has been canceled on the original Xbox console, create a new account on the Xbox 360 console. If your account on the original Xbox console is not in good standing, you may be unable to play a game on an original Xbox console. Try to use your account on the original Xbox console. If you cannot play a game or if you cannot access account management, you may have to update your credit card information in the Xbox Dashboard. If you have unread system messages because of a banned gamertag or because of a forced gamertag change, make sure that you read these messages, and then wait until the gamertag is changed or until the ban period is over before you migrate your account to Xbox 360.</ol> </li></ol>

Keywords: kbxboxlivefeatures kbxboxliveconnectivity kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxbox360ext kbpubtypekc kbtshoot KB912278

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