Microsoft KB Archive/913365

= A USB-related hotfix no longer works after you resume a Windows XP-based computer from hibernation or from standby =

Article ID: 913365

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
Consider the following scenario. You are running a Microsoft Windows XP-based computer. You apply a USB-related hotfix to this computer. Then, you put the computer into either hibernation or standby. However, after you resume the computer from hibernation or from standby, the hotfix no longer works. Specifically, the USB-related problem that was resolved by the hotfix occurs again after you resume the computer from hibernation or from standby.



CAUSE
This problem occurs because of a bug in the Usbport driver. Therefore, the registry changes that are applied by the USB-related hotfix are not retained after the computer is resumed from hibernation or from standby.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbexpertisebeginner kbhotfixserver KB913365

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