Microsoft KB Archive/193797

OFFUP-Multiple Requests to Register on Office Update Web Site

PSS ID Number: Q193797 Article last modified on 05-28-1999

WINDOWS:1.0

WINDOWS

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= SYMPTOMS =

When you attempt to download components from the Office Update Web site, you may be prompted to register. Upon completing registration, the Web page may refresh and request that you register again.

= WORKAROUND =

If you are prompted to register, follow these guidelines:


 * 1) Complete the registration form by filling in all required fields.
 * 2) Click Next at the bottom of the page to complete the registration process.

Note: Clicking ENTER will cause the registration form to refresh and you will be prompted to enter your information again.

 Once the registration process has completed, you will be able to proceed with the download.

If you are prompted to register again, follow the steps below to ensure your browser is to set to accept cookies:

FOR INTERNET EXPLORER 5.0

 * 1) Start Internet Explorer.
 * 2) Click Tools and then Click Internet Options.
 * 3) Click the Security tab, then Click Custom Level and verify that both stored Cookies and per-session Cookies are enabled (under the Cookies heading).
 * 4) Complete the Office Update registration and Click Next.

FOR INTERNET EXPLORER 4.0

 * 1) Start Internet Explorer.
 * 2) Click View and then click Internet Options.
 * 3) Click the Advanced tab and verify that Always Accept Cookies is checked in the Security section.
 * 4) Complete the Office Update registration and click Next.

If cookies are already enabled on your browser, deleting the Cookie which holds your registration information for your machine will allow us to create a new cookie. To do so, please follow these steps:


 * 1) Right click on your Start button and choose Explorer.
 * 2) Go to C:, Right-Click on the Cookies folder, and choose Properties. Under the General tab verify that no Attributes boxes are checked.
 * 3) On the right side, find the following cookies:
 * 4) * ‘..@microsoft(1)’
 * 5) * ‘..@microsoft.com’
 * 6) Go to C:Internet Files, Right-Click on the Temporary Internet Files folder, and choose Properties. Under the General tab, verify that no Attributes boxes are checked.
 * 7) On the right side, find the following cookie:
 * 8) * ‘Cookie:..@microsoft.com’
 * 9) Exit Windows Explorer.

Now that the cookies are deleted, the cookie needs to be recreated:

  Please visit http://www.microsoft.com/info/   This will take you directly to the Personal Information Center.   On the left portion of the page, choose Register.   Choose Bring back my existing profile.   Enter your Email Address, including the password you use. (If you do not remember your password, please click on ‘E-mail My Password’)   Choose Next. </li>  Here you can view all of your personal information you input with your previous cookie. Please make any necessary changes you prefer, but continue to choose ‘Next’ at the bottom of the screen to recreate the entire cookie. </li>  Once you reach the screen that has Personal Information Center for the title, and displays underneath it ‘Look what we’ve got for you…’, please close down all the Internet Explorer applications you might have open. </li>  Open up your Browser and type in the following address for the Office Update site: http://officeupdate.microsoft.com. </li></ol>

10.Attempt to register and download again.

= MORE INFORMATION =

WHAT IS A COOKIE AND WHAT DOES IT DO?
After successfully completing the registration form, a cookie is placed on your machine.

A cookie is a very tiny piece of text we’re asking permission to place on your computer’s hard drive. If you agree, then your browser adds the text in a small file. Its purpose is to let us know when you visit microsoft.com.

This text, by itself, only tells us that a previous microsoft.com visitor has returned. It doesn’t tell us who you are, or your email address or anything else personal. If you want to give us that information later, that’s your choice.

= MORE INFORMATION: =

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below.


 * 1) Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 * 2) Click Member Services.
 * 3) Click Office Update Technical Support.
 * 4) Click Office Update Support Form.
 * 5) * You may be prompted to establish a Registration ID, if you haven’t already done so, which you can use to obtain many Microsoft products or services.
 * 6) * To establish the ID, enter your e-mail address in the space provided and click Continue.
 * 7) * If you do not have an e-mail address, you can quickly get one by clicking: hotmail.com on the registration page.
 * 8) After you enter your e-mail address, click Continue.
 * 9) Type your Password.
 * 10) * If you can’t remember your password, click E-mail My Password and we will send it to you.
 * 11) Provide the following information in the space provided:
 * 12) * Your Computer
 * 13) ** Operating System
 * 14) ** Internet Browser
 * 15) ** Computer Make
 * 16) ** Computer Model
 * 17) ** CPU Speed
 * 18) ** Memory
 * 19) * The Problem
 * 20) ** Describe only one problem at a time. If you are having more than one problem, please submit them seperately.
 * 21) ** Issue Type
 * 22) ** Component Name
 * 23) ** URL Address
 * 24) ** Error Type
 * 25) ** Question Title
 * 26) ** Detailed Problem Description
 * 27) ** Check one of the following:
 * 28) *** I can duplicate this problem.
 * 29) *** I can connect to other Web sites such as http://www.microsoft.com
 * 30) *** It previously worked for me but is not working now.
 * 31) *** It has never worked.
 * 32) * Contact Information
 * 33) ** E-mail Address
 * 34) ** Phone Number
 * 35) ** Fax Number
 * 36) ** Time Zone
 * 37) When the request form has been completed:
 * 38) * Click Finish to submit your request.
 * 39) * You should receive a response within one business day.

Additional query words: offup loop

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========================================================= Keywords : kbofficeupdate Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.