Microsoft KB Archive/279957

= Unable to Download Mail from the POP3 Server =

Article ID: 279957

Article Last Modified on 1/18/2006

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition

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This article was previously published under Q279957





SYMPTOMS
When you click Retrieve Now on the Connect and Download tab of the &quot;Connector for POP3 Mailboxes Properties&quot; in Exchange System Manager, you may receive the following error message:

Initialization error.

No mail can be downloaded from the Post Office Protocol 3 (POP3) server.



CAUSE
This behavior can occur if the Microsoft Exchange Connector for POP3 Mailboxes service is stopped. This service can be stopped under the following circumstances:


 * The service's startup value has been set to &quot;Disabled&quot;.
 * The service has been manually stopped by using the Services snap-in in Administrative Tools.
 * The net stop mspop3connector command has been used.



RESOLUTION
To resolve this behavior and restart the Microsoft Exchange Connector for POP3 Mailboxes service, you must perform the following steps:


 * 1) Click Start, click Programs, click Administrative Tools, and then click Services to start the Services tool.
 * 2) In the list of services, right-click Microsoft Connector for POP3 Mailboxes, and then click Start to restart the service.
 * 3) Close the &quot;Microsoft Connector for POP3 Mailboxes Properties&quot; in the Exchange System Manager and attempt to download the messages again by reopening the &quot;Connector for POP3 Mailboxes Properties&quot;, and then clicking the Retrieve Now button.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: smallbiz SBS global mailbox

Keywords: kberrmsg kbbug kbenv kbpending KB279957

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