Microsoft KB Archive/118504

= PC Ext: X.25 Err Msg: Mail Retry Count Exceeded... =

Article ID: 118504

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q118504



SYMPTOMS
Sending numerous attachments to multiple recipients via the External Mail program (EXTERNAL.EXE) across an X.25 connection may fail with the following error message:

Mail retry count exceeded sending to 



STATUS
Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail for PC Networks. This problem is corrected in EXTERNAL.EXE version 3.2.12. If you do not have version 3.2.12 (or later), you can download EXTUPD.EXE, a self-extracting file, on the following services:
 * Microsoft's World Wide Web Site on the Internet

On the www.microsoft.com home page, click the Support icon.

Click Knowledge Base, and select the product.

Enter kbfile EXTUPD.EXE, and click GO!

Open the article, and click the button to download the file.
 * Internet (anonymous FTP)

ftp ftp.microsoft.com

Change to the Softlib/Mslfiles folder.

Get EXTUPD.EXE
 * The Microsoft Network

On the Edit menu, click Go To, and then click Other Location.

Type mssupport

Double-click the MS Software Library icon.

Find the appropriate product area.

Locate and Download EXTUPD.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services



MORE INFORMATION
This problem does not exhibit itself until the combined number of attachments and recipients reaches some unspecified limit. In many cases, reducing the number of attachments or recipients will eliminate the problem. In extreme cases, only one attachment may be sent to any specific group of recipients.

This problem is more prone to show when connecting multiple postoffices via Async or X.25 communications, running the MS-DOS version of EXTERNAL.EXE.

Additional query words: 3.20

Keywords: KB118504

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