Microsoft KB Archive/330006

= How to Troubleshoot a STOP 0x00000073 CONFIG_LIST_FAILED Error Message in Windows XP =

PSS ID Number: 330006

Article Last Modified on 10/10/2002

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The information in this article applies to:


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q330006



For a Microsoft Windows 2000 version of this article, see 291808.



SYMPTOMS
You receive a Stop error message that is similar to the following message:

STOP: 0x00000073 (0x00000001, 0xc000017d, 0x00000002, 0xfc96fcc0)

CONFIG_LIST_FAILED



CAUSE
This Stop error indicates that one of the core Windows system hives (the SAM hive, the SECURITY hive, the SOFTWARE hive, or the DEFAULT hive) cannot be linked in the Windows registry. However, this error does not mean that the hive is damaged or that it was not loaded successfully.



RESOLUTION
To troubleshoot this issue, use the four parameters that are enclosed in brackets in the STOP: 0x00000073 error message to help determine the reason that the registry hive cannot be linked.

Four parameters that are similar to the following parameters are listed after the STOP: 0x00000073 error. These parameters differ depending on the cause of the error and the hive that cannot be linked.

(0x00000001, 0xc000017d, 0x00000002, 0xfc96fcc0)

The following table describes these parameters:

Obtain the Windows status code of the second parameter (in this case, 0xc000017d) to troubleshoot the cause of the Stop error.  0xc000017d: STATUS_NO_LOG_SPACE is one of the most typical causes of this error. This parameter indicates that Windows does not have enough hard disk space available on the system drive. Free some disk space on your system drive to resolve this issue. 0xC000009A: STATUS_INSUFFICIENT_RESOURCES is another typical cause of this error. This parameter means that there are not enough available resources to complete the API, which most likely indicates that Windows does not have enough memory (physical memory or page file memory). In rare cases, this parameter may mean that the Windows kernel is running out of paged-pool memory. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

142719 Windows Reports Out of Resources Error When Memory Is Available



To obtain information about other status codes, contact Microsoft Product Support Services (PSS) or check the Ntstatus.h file that is included in the Core Software Development Kit (SDK). To download the Core SDK, visit the following Microsoft Platform SDK Web site:

http://www.microsoft.com/msdownload/platformsdk/sdkupdate

For information about how to contact PSS, visit the following Microsoft Web site, and then click Contact Microsoft:

http://support.microsoft.com

Additional query words: 0x73 73 bugcheck bug check Stop screen bluescreen crash hang bsod

Keywords: kbprb kbProd2Web KB330006

Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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