Microsoft KB Archive/220205

= WD2000: Item in Word Mail Message Disappears After Clicking It =

Article ID: 220205

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220205



SYMPTOMS
When you use Word as your e-mail editor, if you insert an item (such as another e-mail message), and then click it, the inserted e-mail message disappears.



CAUSE
This behavior occurs in Word Mail when both of the following conditions are true:
 * Click and Type functionality is turned on.

-and-
 * You are working in Web layout view.



WORKAROUND
To work around this behavior, use any of the following methods.

Method 1: Turn Off "Click and Type" Functionality

 * 1) Start or switch to Word.
 * 2) On the Tools menu, click Options.
 * 3) Click the Edit tab.
 * 4) Clear the Enable click and type check box and click OK.

Method 2: Use Print Layout View Rather Than Web Layout View
On the View menu, click Print Layout.

NOTE: If you now switch to Web layout view, you can click the inserted e-mail item and it does not disappear.

Method 3: Do Not Use Word to Edit Your E-Mail Messages
In Outlook, perform the following steps:
 * 1) On the Tools menu, click Options, and then click the Mail Format tab.
 * 2) Clear the Use Microsoft Word to edit e-mail messages check box.
 * 3) Click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB220205

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