Microsoft KB Archive/307098

= Windows XP Does Not Recognize Actiontec USB Call-Waiting Modem That You Install by Using a Windows 2000 .Inf File =

Article ID: 307098

Article Last Modified on 7/31/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q307098



SYMPTOMS
When you try to use a Microsoft Windows 2000 driver installation file (.inf) to install an Actiontec Universal Serial Bus (USB) Call-Waiting Modem (Model UM100) on a computer that runs Windows XP Home Edition or Windows XP Professional, Windows XP does not recognize the modem.



CAUSE
This issue can occur because the Windows 2000 .inf file does not list any modem models. As a result, Windows XP does not recognize the modem.



RESOLUTION
To resolve this issue, contact Actiontec Electronics, Inc., to ask about updated drivers. Visit the Actiontec Web site at:

http://www.actiontec.com/



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kb3rdparty kbpending kbprb KB307098

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