Microsoft KB Archive/320798

= Microsoft Office Documents Open Slowly After You Visit Korean Web Pages =

Article ID: 320798

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q320798



SYMPTOMS
When you try to open a Microsoft Office document after you use Microsoft Internet Explorer to view several Korean Web pages that use the &quot;EUC-KR&quot; character set, you may experience a long delay. Note that this problem only occurs on Korean-localized versions of Windows 98 and Windows 98 Second Edition,



CAUSE
This problem may occur if the IsValidCodePage Win32 API returns an incorrect FALSE value during an attempt to load codepage 1250. Codepage 1250 is used to view Web pages that use the &quot;EUC-KR&quot; character set. If you open a Microsoft Office document after this error occurs, you may experience a long delay.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Korean version of this fix should have the following file attributes or later:

  Date         Time   Version      Size     File name     Operating system 26-Apr-2002 19:55  4.10.0.2001  477,184  Kernel32.dll  Windows 98 26-Apr-2002 19:53  4.10.0.2225  479,232  Kernel32.dll  Windows 98 Second Edition NOTE: The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information on Windows 98 and SE Hotfixes

Keywords: kbhotfixserver kbqfe kbenv kbfix kbprb kbqfe kbui KB320798

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