Microsoft KB Archive/186367

= Computer Hangs Browsing a CD-ROM Drive in Some Compaq Computers =

Article ID: 186367

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q186367



SYMPTOMS
After you install a Hewlett-Packard CD-ROM Re-Writable (CD-RW) drive in some Compaq Deskpro computers, your computer may stop responding (hang) when you try to view a window such as My Computer or Windows Explorer that may point to the Hewlett-Packard CD-RW drive.



CAUSE
This behavior can occur because Compaq uses a custom device driver file named Cpqdfvs.vxd. This file is located in the \Windows\System\Iosubsys folder, and can cause your computer to hang when you try to read from the CD-RW drive.



RESOLUTION
To work around this issue, delete or rename the Cpqdfvs.vxd file. For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming files" topic.

To resolve this issue, contact Compaq to inquire if they have a fix for this issue.

Additional query words: 98

Keywords: kbenv kbhardware kbprb KB186367

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