Microsoft KB Archive/165980

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Last reviewed: August 28, 1997

Article ID: Q165980 The information in this article applies to:
 * Microsoft NetMeeting versions 1.0, 2.0 for Windows 95

SYMPTOMS
When you attempt to place a call using NetMeeting, you may receive the following error message:

The person you called is not able to accept NetMeeting calls.

CAUSE
You may have configured NetMeeting to use additional protocols [such as Internet Packet Exchange (IPX)] for compatibility with third-party programs, and then you may have later removed that protocol.

RESOLUTION
To place any call, you must have selected an installed, working protocol and an installed, working device (such as a modem or network adapter). To resolve this error, check these items:


 * Verify that the protocol or device required is installed and working using standard network troubleshooting methods.
 * If necessary, install the missing device or protocol and restart NetMeeting.
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