Microsoft KB Archive/192542

= XFOR: Lotus Notes Connector Crashes Processing a Voice Mail Attachment from Octel Unified Messenger =

Article ID: 192542

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q192542





SYMPTOMS
During normal operation while processing a voice mail attachment, the Microsoft Exchange Notes Connector may terminate unexpectedly with an access violation. If the correct Windows NT and Microsoft Exchange debug symbols are installed, the resulting Dr. Watson log may have a stack dump similar to the following:   FramePtr  RetAddr   Param1   Param2   Param3   Function Name 0012ee0c 003109d1  00000010 01251a40 0012ee30 LSMEXIF!formatAttachIcon+0xd3 0012f158 0030fbad  00000004 017a3e78 0012f1c0 LSMEXIF!getIconInfo+0xa1({...}) 0012f6ec 002e750f  017a3c34 00000000 0012f758 LSMEXIF!MEXEGetIPMAttachBinFile+0x1ed 0012f988 004044b1  00000000 0012fa2c 0012fab8 LSMEXHC!MEXHCMessage::getAttachment+0x1ef({...}, {...}, {...}, {...}) 0012fef8 004031da  01177438 01178698 00000000 LSMEXNTS!MEX2NTSAttachXFM+0x131 0012ff34 0024727d  00000000 00406859 00d26cb0 LSMEXNTS!recvFromExchange+0x3ea 0012ff50 00401c50  00d28170 00000000 932e2053 LSCPS!EventManager::process+0x11d 0012ff6c 004013dc  00404ddf 00000004 00d20c60 LSMEXNTS!runApp+0x380(...) 0012ff70 00404ddf  00000004 00d20c60 00d20350 LSMEXNTS!main+0x1c 00406859 00000000  00000000 00000000 00000000    LSMEXNTS!mainCRTStartup+0xff(...)



CAUSE
The Octel Unified Messenger product sends voice mail messages as attached wave files via Microsoft Exchange. The attachments of these messages do not contain all expected information. When a Octel voice message was sent through the Notes Connector, the Notes Connector did not handle the case where the attachment information was not present and referenced a NULL pointer, resulting in the access violation.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: NOTESMC

  File Name     Version Lsmexif.dll  5.5.2361.0



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: Lucent VM

Keywords: kbbug kbfix kbqfe KB192542

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