Microsoft KB Archive/320673

= FIX: You cannot permanently delete messages in an Archive.pst file =

Article ID: 320673

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q320673





SYMPTOMS
If you use the AutoArchive feature to permanently delete messages in an Archive.pst file, the messages are not deleted and remain in the Archive folder.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:   Date        Time    Size      File name ---  01-May-2002 19:40  2,244,196  Outlook.msp 01-May-2002 20:36 4,075,520  Outlook_admin.msp After the hotfix is installed, the English-language version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time   Version      Size       File name ---  29-Apr-2002 14:47  10.0.4024.0    104,776  Envelope.dll 23-Jan-2002 03:32 10.0.3716.0    342,344  Exsec32.dll 11-Apr-2002 17:40 10.0.4009.0    534,856  Outlcm.dll 29-Apr-2002 14:48 10.0.4024.0  6,306,120  Outllib.dll 20-Dec-2001 21:44 10.0.3618.0     92,488  Outlmime.dll 05-Feb-2002 18:14 10.0.3729.0    117,064  Outlph.dll 29-Nov-2001 04:21 10.0.3527.0     47,432  Recall.dll



WORKAROUND
To work around this problem, manually delete the messages that are in the Archive.pst file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: OFFXP

Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbemail kbofficexpsp2fix kbhotfixserver KB320673

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