Microsoft KB Archive/911475

= A personal e-mail template is unexpectedly overwritten when you import another personal e-mail template that has the same title in Microsoft Dynamics CRM =

Article ID: 911475

Article Last Modified on 8/21/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM:
 * 1) You create one or more personal e-mail templates on a computer that is running Microsoft Dynamics CRM Server. The title of all these templates is &quot;E-mail Template.&quot;
 * 2) You export the personal e-mail templates.
 * 3) You create a personal e-mail template on a different Microsoft Dynamics CRM server. This server belongs to a Microsoft Dynamics CRM domain that differs from the domain to which the server that is mentioned in step 1 belongs. The title of this template is also &quot;E-mail Template.&quot;
 * 4) You import the personal e-mail templates that you exported in step 2 to the Microsoft Dynamics CRM server that is mentioned in step 3.

In this scenario, you experience the following problems:
 * The personal e-mail template that you created in step 3 is unexpectedly overwritten.
 * Only one of the personal e-mail templates is imported.

Note These problems also occur when you import KB templates.



WORKAROUND
To work around this problem, change the title of the personal e-mail templates or of the KB templates before you export them. To do this, follow these steps:
 * 1) In Microsoft Dynamics CRM, click Settings, click Settings, click Templates, and then click E-Mail Templates.
 * 2) Open a template.
 * 3) In the Title box, change the title.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: crm30 crm 3.0

Keywords: kbtshoot kbmbsmigrate kbbug KB911475

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