Microsoft KB Archive/241937

= Error Message: Windows Needs Ue32.exe to Open Files of This Type: "Recycle Bin" =

Article ID: 241937

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q241937



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
After you uninstall Norton Utilities 2.x, you may receive the following error message when you try to open the Recycle Bin:

Windows needs Ue32.exe to open files of this type -- Recycle Bin



CAUSE
When you uninstall Norton Utilities, registry entries are left behind that reference Norton Unerase (Ue32.exe).



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, manually remove the following key from the registry:

HKEY_LOCAL_MACHINE\Software\Classes\clsid\.{645ff040-5081-101b-9f08-00aa002f954e}.\shell\Norton unerase\

This causes the Norton Unerase utility to relinquish control of the Recycle Bin.



MORE INFORMATION
Reinstalling and uninstalling Norton Utilities does not fix this issue.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb KB241937

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