Microsoft KB Archive/315336

= You Cannot Uninstall Norton 2001 After Upgrade to Windows XP =

Article ID: 315336

Article Last Modified on 3/14/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q315336



SYMPTOMS
When you use the Add/Remove Programs tool to uninstall Norton 2001 after you upgrade your computer to Windows XP, you may receive an error message similar to one of the following:

Add/Remove Programs is unable to find the uninstallation files.

-or-

Cannot delete navshext.dll. Please make sure that the disk is not write protected or the files is not in use.

-or-

Uninstall could not complete the logfile c:\program files\navnt\navnt.lsu It is not valid or the data has been corrupted. Norton Integrator can not initialize the current frame class. Please make sure you did not run the integrator.



CAUSE
This behavior can occur if the Norton 2001 uninstall files are corrupted or overwritten during the upgrade to Windows XP. When this occurs, Add/Remove Programs cannot complete the uninstall process.



RESOLUTION
To resolve this issue, obtain and run the Norton System Cleaning utility, which removes all traces of any programs that you are otherwise unable to uninstall. For more information, browse to the following Norton Web site:

http://www.symantec.com/techsupp/consumer.html



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Norton &quot;Add/Remove Programs&quot;

Keywords: kberrmsg ocsso kbprb KB315336

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