Microsoft KB Archive/896617

= The Exchange Information Store service stops responding when the Exchange Information Store service is shutting down or the Exchange Cluster server is performing a failover process =

Article ID: 896617

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The Exchange Information Store service stops responding when one or both of the following conditions are true:
 * The Exchange Information Store service is shutting down.
 * The Exchange Cluster server is performing a failover process.



CAUSE
This issue occurs because there is a deadlock in the Information Store process that prevents the shutdown.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this global has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name -  02-Jun-2005  21:47  6.0.6617.70     2,342,912  Mdbmsg.dll 02-Jun-2005 22:38  6.0.6617.70     4,710,400  Store.exe Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbexchcluster kbfix kbexchange2000presp4fix kbbug kbpubtypekc KB896617

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