Microsoft KB Archive/199368

= OFF2000: Clicking "Remove Office" During Setup Removes Inbox =

Article ID: 199368

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 95
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q199368





SYMPTOMS
When you run the Microsoft Office 2000 Setup program in Maintenance mode and click Remove Office, Setup removes the Inbox icon from the desktop.



CAUSE
Office uses the Windows Messaging client as the e-mail service and replaces the Inbox icon on the desktop with the Microsoft Outlook icon. When you remove the entire installation of Office this includes Outlook and all of its icons including the icon on the desktop.



RESOLUTION
If Setup has removed the Inbox icon from the desktop, you must reinstall the Windows Messaging client to restore the icon. To reinstall Windows Messaging, follow these steps:


 * 1) Click Start, point to Settings, click Control Panel and then double-click Add/Remove Programs.
 * 2) On the Windows Setup tab, click the Windows Messaging check box to clear it, and then click OK.
 * 3) When you are prompted, restart Windows.
 * 4) Click Start, point to Settings, click Control Panel and then double-click Add/Remove Programs.
 * 5) On the Windows Setup tab, click the Windows Messaging check box to select it, and then click OK.
 * 6) When you are prompted to restart Windows, do so.



MORE INFORMATION
When you run the Office Setup program in Maintenance mode, and you click Remove Office the Setup program removes all files installed by Office including those that are related to the Windows Messaging client. These files include the Inbox icon on the desktop.

Additional query words: OFF2000

Keywords: kbprb kbsetup KB199368

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