Microsoft KB Archive/835786

= Sysprep removes some files from system folders when you use it to upgrade a computer by using Mini-Setup or the &quot;Out of Box Experience&quot; (OOBE) =

Article ID: 835786

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you use the Sysprep utility (Sysprep.exe) to upgrade a computer by using Mini-Setup or the &quot;Out of Box Experience&quot; (OOBE), Sysprep removes some files from system folders. For example, Sysprep may remove some files from the %systemroot%\Fonts folder.

This issue occurs when you use Sysprep to upgrade a computer that is running one of the Windows operating systems that is listed in the &quot;Applies to&quot; section.



WORKAROUND
To work around this issue, copy the files that you want to save to another location before you run Sysprep. Note the original location of the files so that you can restore them to their original locations after you run the Sysprep tool.

Keywords: kbsyspreptool kbexpertiseinter kbtshoot kbprb KB835786

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