Microsoft KB Archive/274117

= XCCC: Error Message: Instant Messaging Global Settings Could Not Be Found =

Article ID: 274117

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q274117



SYMPTOMS
When you log on as a member of an organizational unit that you have given Instant Messaging administrative permissions to, you may receive the following error message when you try to make changes to an Instant Messaging user:

The Instant Messaging global settings could not be found. Instant Messaging may not be properly installed.

Facility: MSExchangeIM.IMServers.1

ID no: 804200c9

Microsoft Active Directory - Exchange Extension



CAUSE
This issue can occur if the Instant Messaging administrator does not have permissions to view the Instant Messaging settings in Exchange System Manager.



RESOLUTION
To resolve this issue, start Exchange System Manager, and then use the Delegate Control Wizard on the Organization object to make users in the Instant Messaging Administrators group View Only Exchange administrators.

Additional query words: exch2kp2w

Keywords: kberrmsg kbprb KB274117

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