Microsoft KB Archive/129710

= PRB: Visual FoxPro Setup Problems with Disk 2 =

PSS ID Number: 129710

Article Last Modified on 12/10/2002

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The information in this article applies to:


 * Microsoft Visual FoxPro for Windows 3.0

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This article was previously published under Q129710



NOTE: Some products mentioned in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.



SYMPTOMS
When you run the Setup program for Visual FoxPro version 3.0 from floppy disks, after removing Disk 1, inserting Disk 2, and pressing ENTER, you receive the "Insert Disk 2" message continuously, or you might receive any of the following error messages:
 * Could not read from the file named :\VFP2.CAB.
 * Unable to expand VFP2.CAB.
 * The compressed file ' \VFP2.CAB' cannot be decompressed and may be corrupted.
 * System Error: cannot read from drive A:
 * Setup: Could not read from file named A:\VFP2.CAB"



CAUSE
There are several possible causes for these errors:
 * Software virus.
 * Hardware failure.
 * Bad floppy disk.
 * Compatibility problem with the Distribution Media Format (DMF) used on disk 2 (and subsequent disks in the series).



WORKAROUND
To isolate the cause of this problem, perform the following checks, and apply the indicated solution.  Test for viruses. Use an up-to-date virus checking program to verify that you do not have a virus on your system. Do this first. If you have a virus on your system, any further tests on the diskettes may give you false results. Moreover, if the Visual FoxPro installation disks have been infected by a virus on your system, you risk infecting other machines on which you attempt to install Visual FoxPro. SOLUTION: If you have a virus, disinfect your computer system using an up-to-date anti-virus program. An anti-virus program may not work on the DMF-formatted disk. If you cannot disinfect disk 2, request a set of replacement disks. Replacement disks are not DMF-formatted and are available in 1.44 MB media only. Test the floppy drive. If you have diagnostics software that will check the functioning of your floppy drive, use it to verify that your floppy drive is working properly. If you have had no problems reading and writing to standard floppy disks, your floppy drive is probably not the cause of the problem. Test for a bad disk. If you have another computer available, try to install the disks on that machine. If you have the same problem on the other computer(s), that does not necessarily mean that the disks are bad. Both machines may have a problem reading DMF-formatted disks.

CAUTION: Disk 2 (and subsequent disks in the installation series) uses DMF. DMF is a new format. Many existing disk utilities such as Norton Disk Doctor, Central Point's PC Tools, and Microsoft's ScanDisk do not recognize DMF and may try to write over the file on the installation disks. Therefore, you should NOT attempt to use disk utilities to diagnose, or even examine DMF-formatted disks.

NOTE: You cannot copy DMF-formatted disks using the MS-DOS COPY or DISKCOPY commands. Instead, use the copy switch (/C) with EXTRACT.EXE utility, located on disk 1.

SOLUTION: If you have a bad disk, request a set of replacement disks. Replacement disks are not DMF-formatted and are available in 1.44 MB media only. Check for problems related to the DMF format. (For a description of DMF, see the MORE INFORMATION section, below.) The four known DMF issues and their solutions are outlined below:

 Incompatible floppy drives.

You may have problems if your floppy drive is one of the following types:

 SCSI floppy drives, including Flopticals.</li> Floppy drives attached via older MicroSolutions Compaticards.</li> Apple Macintosh floppy drives (even via SoftPC).</li> Early Gateway 2000 Handbook or Colorbook notebooks.</li></ul>

SOLUTION: Request a set of replacement disks. Replacement disks are not DMF-formatted and are available in 1.44 MB media only.</li> Incompatible operating systems.

Operating systems other than Windows version 3.1 (or later) may not have the correct floppy drive system files to support DMF. Problems have been reported on the following:

<ul> OS/2 Warp Version 3.0.

DMF was developed before OS/2 Warp was released so there was no opportunity for compatibility testing. These errors have also been reported on OS/2 versions 2.0 and 2.1. Microsoft has been unable to reproduce these problems under OS/2 2.0 or 2.1 in testing. For more information about the DMF and OS/2 Warp Version 3.0, please see the following article in the Microsoft Knowledge Base:

122280 Error Running Setup from DMF Disks Under OS/2

</li></ul> </li> MS-DOS does not recognize that the disk format on disk 2 is different from the disk format on disk 1.

Change-line support on the floppy drive informs MS-DOS when a disk and/or the format of a disk has changed. If MS-DOS determines the format of the first disk but does not realize that the formatting of the second disk is different, the second disk cannot be read. Use the DIR command on disk 2. If you see a screenful of spurious characters, this is probably a changeline problem. If you receive disk read errors, a flawed disk cache may be involved. SOLUTION: Choose one of the following four methods to work around this problem:

<ul>  Method One: Add the MS-DOS DRIVPARM command to your CONFIG.SYS file using the following syntax: <pre class="fixed_text">         For a 1.44-MB A: drive      For a 1.44-MB B: drive --         DRIVPARM=/d:0 /f:7          DRIVPARM=/d:1 /f:7 -or-

</li> -or- Method Two: Remove Setup Disk 2 from the floppy disk drive and press ENTER. Then insert the disk in the drive again and press ENTER. -or-

</li> -or- Method three: With Setup Disk 2 in the floppy disk drive, follow these steps:

<ol style="list-style-type: lower-alpha;"> Bring up the Windows File Manager.</li> Select the drive that contains the Setup disk (for example, A:) and press the F5 key to update the directory window. If this doesn't work, you may need to select another drive, and then switch back to the drive that contains the Setup disk.</li> Press ALT+TAB to switch back to the Setup program, and continue installing the application.</li></ol>

-or-

</li> -or- Method four: If none of the previous methods work, you can force the tree to be re-read by following these steps:

<ol style="list-style-type: lower-alpha;"> Press ALT+TAB to switch to the Windows Program Manager.</li> Shell to MS-DOS.</li> <li>At the MS-DOS prompt, change to the installation drive.</li> <li>Press CTRL+C to clear the cache and force MS-DOS to re-read the tree.</li> <li>Type exit to exit MS-DOS and return to Windows.</li> <li>Press ALT+TAB to return to the Setup program, and continue installing the application.</li></ol>

NOTE: You may have to repeat this process between each disk change.</li></ul> </li> <li>Helix Multimedia Cloaking is running during installation.

SOLUTION: Disable Helix Multimedia Cloaking during installation. For more information about the DMF and Helix Multimedia Cloaking, please see the following article in the Microsoft Knowledge Base:

128333 OFF4: "File Cannot be Decompressed" with Helix Multimedia Cloaking

</li></ol> </li></ol>

<div class="status_section">

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

<div class="moreinformation_section">

MORE INFORMATION
Besides a virus or hardware problem, the other major causes of disk 2 failures relate to the new Distribution Media Format (DMF) used for the installation disks.

The root of DMF-related problems is not DMF itself. The two underlying causes are:


 * DMF is a new technology that some operating systems or utilities cannot handle reliably.
 * Some disk controllers may not recognize the disk change when disk 1 (standard floppy format) is removed and disk 2 (DMF format) is inserted in the drive.

What is DMF?
DMF is a special read-only format for 3.5-inch floppy disks that permits storing 1.7 MB of data (a 17.7% increase over the standard 1.44 MB format).

This is achieved by reducing the inter-sector gap, and adding three sectors per track. This does not affect the ability of arbitrary floppy drives to read the disk, because we have not changed the magnetic recording density. With this reduced inter-sector gap, however, there is not enough room between sectors to allow a floppy drive to reliably write to a DMF disk.

Disks formatted with DMF cannot be copied to a standard high density 3.5-inch disk using the MS-DOS DISKCOPY or Windows COPY commands.

For additional information, please see the following articles in the Microsoft Knowledge Base:

120006 XL5C: How to Copy Files from Cabinets on DMF-Formatted Disks

122209 Error Message Occurs When Using Extract Utility

121802 OFF: "Could Not Read From File..." Running Maintenance Mode Setup

79207 WinWord Setup Fails on Disk 2; DRIVPARM Solution

OS/2 Warp Version 3.0 is manufactured by International Business Machines, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: VFoxWin tshoot t-shoot trouble-shoot installation set up

Keywords: kbprb kbsetup KB129710

Technology: kbAudDeveloper kbVFP300 kbVFPsearch

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