Microsoft KB Archive/166080

= XFOR: Access Violation During Internet Mail Wizard =

Article ID: 166080

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q166080



SYMPTOMS
When you (the administrator) set up the Microsoft Exchange Server Internet Mail Service (IMS) with the Internet Mail Wizard, you may get an access violation upon starting services. Subsequently, the IMS is not created. When you look at the Drwtsn32.log, it should show an entry similar to the following:   Application exception occurred: App: MSEXCIMC.dbg (pidA9) When: D/MM/YYYY @ hh:mm: s.sss Exception number: c0000005 (access violation) The Event Viewer Application log should reveal the following event:   Event ID: 4097 Source: DrWatson Category: None Description: The application; MSEXCIMC.dbg; generated an application error The error occurred on D/MM/YYYY @ hh:mm: s.sss The exception generated was c0000005 at address 0042db78.



CAUSE
The IMS Administrator mailbox selected during the IMS Setup Wizard process is missing its X.400 address space.



RESOLUTION
To resolve this problem, choose one the of the following options:


 * 1) Select a different mailbox or distribution list as the IMS administrator mailbox using the Internet Mail Wizard.
 * 2) Select the Create/Use the Mailbox Called Administrator option as the IMS administrator mailbox using the Internet Mail Wizard.
 * 3) Recreate the X.400 E-mail address space for the IMS Administrator mailbox and run through the Internet Mail Wizard again.



MORE INFORMATION
For more information on the IMS, please refer to Books Online included with Microsoft Exchange Server.

Additional query words: 0x00446d8f Msexcimc.exe

Keywords: kbprb kbsetup kbusage KB166080

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