Microsoft KB Archive/940667

= FIX: The Web administration page in Windows Media Services 9 Series cannot open the Web Help file =

Article ID: 940667

Article Last Modified on 11/9/2007

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APPLIES TO


 * Microsoft Windows Media Services 9 Series

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SYMPTOMS
After you upgrade Windows Server 2003 to Service Pack 2 (SP2), the Windows Media Services 9 Series Web administration page cannot open the Web Help file.



CAUSE
This problem occurs because Windows Server 2003 SP2 updates the %systemroot%\system32\windows media\server\admin\web\help\Default.htm file to refer to the RDPSessionConnectDirect.htm file. However, the RDPSessionConnectDirect.htm file does not exist.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, obtain the hotfix from the Microsoft Download Center.

The following files are available for download from the Microsoft Download Center:

Download the 940667 package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Because the Default.htm file contains no versioning information, you must reapply this hotfix if you reinstall Windows Server 2003 SP2. You must also reapply this hotfix if you reinstall the Windows Media Services Web Administrator.

This hotfix does not appear in the Add/Remove Programs item in Control Panel.

If you do not have the Windows Media Services Web Administrator installed, you do not have to install this hotfix. If you do not have the Windows Media Services Web Administrator installed and you try to install this hotfix, you receive the following error message:

Windows Media Services 9 must be on your machine before this software update can be installed. Please install Windows Media Services 9 and launch this software update again.

Steps to reproduce the behavior

 * 1) On a computer that is running Windows Server 2003, apply Windows Server 2003 SP2.
 * 2) Click Start, point to Programs, click Administrative tools, and then click Windows Media Services (Web).
 * 3) In the navigation pane, click Help.

