Microsoft KB Archive/816833

= XCON: Outlook and Outlook Express Cause a Time-Out Error and Cannot Retrieve POP3 Mail Messages =

Article ID: 816833

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to use Microsoft Outlook or Microsoft Outlook Express to retrieve POP3 mail, you may receive a time-out error, and nothing can be retrieved from the Exchange server.



WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this problem, you must add a DWORD value to the registry on the Exchange server:  Click Start, click Run, type regedt32, and then click OK. Click the following key:

 

 On the Edit menu, click Add Value. In the Value Name box, type CheckPop3Tail . In the Data Type box, click REG_DWORD, and then click OK. In the Data box, type 1, and then click OK. Quit Registry Editor.</li></ol>

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STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
For more information about Post Office Protocol version 3, (POP3), visit the following FAQs.org Web site:

http://www.faqs.org/rfcs/rfc1939.html

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Keywords: kbbug kbprb KB816833

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