Microsoft KB Archive/935915

= You cannot use SMS 2003 Remote Control to connect to a computer that is running Windows Vista or that is running a 64-bit version of Windows =

Article ID: 935915

Article Last Modified on 10/31/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
You cannot use the Microsoft Systems Management Server (SMS) 2003 Remote Control feature to connect to a computer that is running Windows Vista or that is running a 64-bit version of Windows.



CAUSE
This issue occurs because SMS Remote Control will not physically or logically work on Windows Vista because of core operating system restrictions that do not enable service applications to create windows or to manipulate graphical user interfaces. These restrictions prohibit the SMS Remote Control executable, Wuser32.exe, from functioning in the Windows Vista environment.



WORKAROUND
Windows Vista will accept Remote Assistance invitations only from computers that run Windows Vista or later versions of Windows. If the computer that you are using to connect from runs Windows Vista or a later version of Windows, you can connect to another Windows Vista-based client by using Remote Assistance or Remote Desktop. If the computer from which you are connecting runs a version of Windows that is earlier than Windows Vista, Remote Desktop is the only available means to establish a connection.



MORE INFORMATION
The demand for increased security on desktop operating systems resulted in the security design changes that prohibit the SMS Remote Control executable, Wuser32.exe, from functioning in the Windows Vista environment. A tool that will perform the same functions that the SMS 2003 Remote Control tool performs with versions of Windows that are earlier than Windows Vista requires design of a new and different tool. Similarly, the design decisions implemented by using x64 versions of Windows require a complete overhaul or redesign of the SMS Remote Control tool. Such a tool is not planned for SMS 2003. But this tool is scheduled to be included with the next version of SMS. The only functionality that existing SMS 2003 Remote Tools maintain with Windows Vista and with x64 versions of Windows is the ability to configure client Remote Assistance configuration.

Keywords: kbtshoot kbexpertiseinter kbprb KB935915

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