Microsoft KB Archive/176795

= OL97: Accept, Decline, Tentative, Missing on Meeting Request =

Article ID: 176795

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q176795





SYMPTOMS
Meeting requests sent from Microsoft Outlook using the Lotus cc:Mail transport may not have the Accept, Decline, and Tentative buttons available. Instead, the recipient receives a plain e-mail message.

This is also true for voting buttons, Net Folder subscription messages, and task request messages.



CAUSE
This issue can occur if the cc:Mail transport is set to send messages in text-only format, or if your contact does not have the Always send to this recipient in Microsoft Outlook rich-text format option set. Only Rich Text Format (RTF) messages support these buttons.



RESOLUTION
Change the cc:Mail transport to send messages in RTF.

Change the cc:Mail Transport to RTF

 * 1) On the Tools menu, click Services.
 * 2) Click to select Lotus cc:Mail, and then click Properties.
 * 3) Click the Delivery tab, and then click to select Send using Microsoft Exchange rich text format to attach a Transport-Neutral Encapsulation Format (TNEF) file with outgoing messages.

After you perform these steps, meeting request messages and task request messages contain Accept, Decline, and Tentative buttons.

Change to Send to the Contact in RTF

 * 1) In your Contacts folder, open the contact that you want to send a message to.
 * 2) Double-click the e-mail address to open the E-mail Properties dialog box.
 * 3) Click to select the Always send to this recipent in Microsoft Outlook rich-text format check box.
 * 4) Click OK, and then click Save and Close in the Contact dialog box.

