Microsoft KB Archive/237297

= OL2000: (CW) Error Messages When Delegate Accepts Meeting Request for Schedule Owner =

Article ID: 237297

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q237297



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
If you are a delegate, and you attempt to accept a meeting request for the owner of a schedule, you may receive one or more of the following error messages:  When you open the meeting request:

Unable to open meeting item. Can't open Calendar folder for user resource account.

 When you click Accept, Tentative, or Decline:

Can't open Calendar folder for user resource account. The operation failed.

-or-

Can't open Calendar folder for user. The Calendar folder could not be found.

 When you attempt to access the schedule file directly

Unable to open meeting item. The Calendar folder could not be found.

-or-

Unable to display the folder. The Calendar folder could not be found.

followed by:

The Calendar folder could not be found. The operation failed.





CAUSE
The owner of the schedule file is using Microsoft Schedule+ rather than Outlook.



RESOLUTION
Use Schedule+ as your primary calendar or convert the schedule owner to Outlook.



MORE INFORMATION
When migrating from Schedule+ to Outlook, owners and their delegates should upgrade at the same time. Both the schedule owner and the delegate must use the same calendaring program, either both must use Outlook, or both must use Schedule+. Outlook provides an interim solution by allowing the Outlook user to use Schedule+ as the primary calendar while using Outlook for e-mail, contacts, and other functions.

