Microsoft KB Archive/921288

= Microsoft Operations Manager 2005 Service Pack 1 agents do not appear in the MOM Operator console and cannot communicate with the MOM Management Server =

Article ID: 921288

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005 Service Pack 1

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SYMPTOMS
Computers that have the Microsoft Operations Manager (MOM) 2005 Service Pack 1 (SP1) agent installed do not appear in the MOM Operator console. However, the computers do appear in the MOM Administrator console. Additionally, the computers do not send alert or event information to the MOM Management Server.



CAUSE
This problem occurs when you have many management packs installed. In this case, the MOM Management Server may send configuration data information that exceeds 1 megabyte (MB). For example, the MOM Management Server may send configuration data that contains lots of rules or response scripts.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Operations Manager 2005 Service Pack 1 installed.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbexpertiseinter kbhotfixserver kbqfe kbmompre2005sp1fix kbopman2005spfix KB921288

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