Microsoft KB Archive/899386

= When you try to mount the Exchange 2003 databases after you run the SETUP /DISASTERRECOVERY command, the operation fails =

Article ID: 899386

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
You use the setup /disasterrecovery command to recover a Microsoft Exchange Server 2003 computer that has Microsoft Exchange Server 2003 Service Pack 1 (SP1) installed. When you try to mount the Exchange 2003 databases, the operation fails. Additionally, the following events are logged in the Application log:
 * Event ID : 9518

Raw Event ID : 9518

Record Nr. : 187959

Category : General

Source : MSExchangeIS

Type : Error

Generated : Date Time

Written : Date Time

Machine : Server_Name

Message : Error 0xfffffdfe starting Storage Group /DC=com/DC=Domain_Name/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=Domain_Name/CN=Administrative Groups/CN=Site_Name/CN=Servers/CN=Server_Name/CN=InformationStore/CN=Server_NameSG1 on the Microsoft Exchange Information Store. Storage Group - Initialization of Jet failed. For more information, click http://search.support.microsoft.com/search/?adv=1.
 * Event ID : 411

Raw Event ID : 411

Record Nr. : 187957

Category : Logging/Recovery

Source : ESE

Type : Error

Generated : 24.11.2004 17:57:44

Written : 24.11.2004 17:57:44

Machine : Server_Name

Message : Information Store (5268) Server_NameSG1: The log version stamp of logfile C:\Program Files\Exchsrvr\mdbdata\E00.log does not match the database engine version stamp. The logfiles may be the wrong version for the database.



CAUSE
This issue may occur if you did not reinstall Exchange 2003 SP1 after you ran the setup /disasterrecovery command. You may incorrectly assume that Exchange 2003 SP1 is already installed. When you view the Exchange 2003 version number in Exchange System Manager after you run the setup /disasterrecovery command, the following version number appears:

Version 6.5 (Build 7210.0:Service Pack 1)

The Exchange 2003 version number is stored in the SerialNumber attribute of the Exchange object in Active Directory directory servicese. When you use the setup /disasterrecovery command to recover an Exchange 2003 computer, the SerialNumber attribute is not updated.



RESOLUTION
To resolve this issue, follow these steps after you recover the Exchange 2003 computer by using the setup /disasterrecovery command:
 * 1) Install Exchange 2003 SP1.
 * 2) Install all other software updates that were installed on the computer before Exchange 2003 failed.

Additional query words: XADM

Keywords: kbtshoot kbprb KB899386

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