Microsoft KB Archive/817143

= Performance Is Slow After You Install RealNetworks RealOne Player =

Article ID: 817143

Article Last Modified on 4/25/2003

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APPLIES TO


 * Microsoft Windows XP Professional Edition
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you install RealNetworks RealOne Player on your computer, you may experience decreased computer performance. For example, it may take a longer time than expected for Windows to load when you start your computer.

Additionally, when you open Task Manager (press CTRL+ALT+DELETE, and then click Task Manager) and then click the Processes tab, you may find that the Evntsvc.exe process uses up to 100 percent of CPU resources.



CAUSE
This problem may occur if you install RealOne Player version 1 on the computer.



RESOLUTION
To resolve this behavior, update to the latest version of RealOne Player. For more information about how to obtain and install the latest version of RealOne Player, contact RealNetworks at the following RealNetworks Web site:

http://www.real.com



WORKAROUND
To work around this problem, do one of the following:  End the Evntsvc.exe process. To do so:  Press CTRL+ALT+DELETE. In the Windows Security dialog box, click Task Manager. Click the Processes tab. In the list of processes, click Evntsvc.exe, and then click End Process. </li> Remove RealOne Player version 1 from the computer. For more information about how to do so, see the product documentation or contact RealNetworks at the following RealNetworks Web site:

http://www.real.com

</li></ul>

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MORE INFORMATION
Evntsvc.exe is a program scheduler that is installed with RealOne Player version 1. It runs independently of the player and is used to remind Auto-Update and Message Center to perform their tasks at pre-scheduled intervals. The scheduler is also used to automatically start RealNetworks Media Type Helper to make sure that the computer is configured to work correctly with RealOne Player with Multi-Purpose Internet Mail Extensions (MIME) types, file extensions, Internet protocols and other media types.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbprb KB817143

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