Microsoft KB Archive/895324

= Error message when you start the MOM 2005 Operator console on a computer that is running MOM 2005 and Windows Server 2003: &quot;Application has generated an exception that cannot be handled&quot; =

Article ID: 895324

Article Last Modified on 7/24/2007

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APPLIES TO

 Microsoft Operations Manager (MOM) 2005, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86) 

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SYMPTOMS
When you try to start the Microsoft Operations Manager (MOM) 2005 Operator console, you receive an exception error message that resembles the following:

MOM.UI.OPSCONSOLE.EXE.EXE - Common language runtime debugging services

Application has generated an exception that cannot be handled

This problem occurs if the following conditions are true:
 * You start the MOM 2005 Operator console on the computer that is running MOM 2005.
 * MOM 2005 is running on a Microsoft Windows Server 2003-based computer.

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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WORKAROUND
To work around this issue, run the MOM 2005 Operator console from a computer that is not the MOM 2005 server.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB895324

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