Microsoft KB Archive/933986

= Installation of the SMS 2003 Advanced Client is not successful, and error code 3221225578 appears in the Security log =

Article ID: 933986

Article Last Modified on 11/27/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
When you try to install the Microsoft Systems Management Server (SMS) 2003 Advanced Client on a destination computer, the installation is not successful. When this problem occurs, the following event appears in the Security log:

Event Type: Failure Audit

Event Source: Security

Event Category: Account Logon

Event ID: 681

Date: 2/20/2007

Time: 2:53:34 PM

User: NT AUTHORITY\SYSTEM

Computer:

Description: The logon to account:  by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0 from workstation:   failed.

The error code was: 3221225578

This error code occurs when an incorrect password is used for a user logon account.



CAUSE
This problem occurs when an earlier push installation of the SMS Advanced Client was performed on the destination computer by using a different password. The problem may occur when a different network access account was used. Or, the problem may occur when the same network access account was used together with a different password.

In this situation, the Setup process (Ccmsetup.exe) tries to reinstall the SMS Advanced Client. The Setup process does not poll Windows Management Instrumentation (WMI) to see whether the network access account settings have been updated. Therefore, the Setup process uses the same account and password that was used in the previous installation.



RESOLUTION
To resolve this problem, use the &quot;Advanced Client and Management Point Cleaner&quot; (Ccmclean.exe) to remove the SMS 2003 Advanced Client. Then, reinstall the SMS 2003 Advanced Client. The &quot;Advanced Client and Management Point Cleaner&quot; is a component of the SMS 2003 Toolkit.

To download the SMS 2003 Toolkit, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/sms/bb676787.aspx

For more information about how to remove an SMS 2003 client, click the following article number to view the article in the Microsoft Knowledge Base:

826842 How to remove a Systems Management Server 2003 client

Keywords: kbexpertiseinter kbprb KB933986

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