Microsoft KB Archive/885462

= You receive a &quot;Prerequisite Check Did Not Pass&quot; message when you try to upgrade Microsoft Operations Manager (MOM) 2000 SP1 to MOM 2005 =

Article ID: 885462

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
When you try to upgrade Microsoft Operations Manager (MOM) 2000 Service Pack 1 (SP1) to MOM 2005, you receive the following message:

Prerequisite Check Did Not Pass

The mimimum prerequisites for installation have not been met. For more information, click View Log.

Note In this message, the word &quot;mimimum&quot; is a misspelling for the word &quot;minimum.&quot;

After you receive this message, if you click View Log, no errors are reported. Additionally, the following entries appear in the Momserver.log file: Action start 15:21:57: _VerifyPreRequisites_Wizard. MSI (c) (D8:D4): Invoking remote custom action. DLL: C:\DOCUME~1\user folder\LOCALS~1\Temp\1\MSI6.tmp, Entrypoint: VerifyPreRequisites MSI (c) (D8!A8): Note: 1: 2711 2: MOMReporting MSI (c) (D8:D4): Leaked MSIHANDLE (56) of type 790541 for thread 4008 Action ended 15:33:13: _VerifyPreRequisites_Wizard. Return value 1.



CAUSE
This problem may occur if you previously installed the Microsoft SQL Server 2000 update SQL2000-KB810185-8.00.0859.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

821334 Issues that are resolved in SQL Server 2000 patch SQL2000-KB810185-8.00.0859



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have MOM 2000 SP1 to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size    File name --  07-Oct-2004  16:17  1.0.0.0      763,632  Mom2005-rtm-kb885462-x86-enu.exe

Installation information
To install this hotfix, follow these steps:
 * 1) Create a network share that can be accessed by the servers in your environment that are running MOM 2000 SP1.
 * 2) Copy MOM2005-RTM-KB885462-X86-ENU.EXE to the network share.
 * 3) From each MOM 2000 SP1 server that you want to upgrade to MOM 2005, run MOM2005-RTM-KB885462-X86-ENU.EXE. You can run MOM2005-RTM-KB885462-X86-ENU.EXE by using Windows Explorer or by using a command prompt.

This hotfix runs an .sql script that comments out the following line from the ConfigurationGetOnePointFreeSpace stored procedure: DBCC UPDATEUSAGE ('OnePoint') You can manually comment out this line by using the steps in the Workaround section.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbopmanmgmtpack kbopmaninterop kbopmaninstall kbopman2005bug kbdatabase kbserver kberrmsg kbupgrade kbsetup kbinterop kbfix KB885462

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