Microsoft KB Archive/211491

= WD2000: View Merged Data Fails After You Use Find Record =

Article ID: 211491

Article Last Modified on 11/25/2002

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q211491





SYMPTOMS
After you use the Find Record button on the Mail Merge toolbar (with the View Merged Data button selected), the merge fields in the merge document are no longer updated when you click the First Record, Previous Record, Next Record, or Last Record buttons. (All of these buttons are available on the Mail Merge toolbar.)

When these symptoms appear, merging to a new document or to the printer fails. When you click the Merge to New Document button on the Mail Merge toolbar, you may receive the following error message:

Word could not merge the main document with the data source because the data records were empty or no data records matched your query options.

When you click the Merge to Printer button on the Mail Merge toolbar, you receive no error message, the Printer icon does not appear in the lower-right corner of the taskbar, and nothing is printed.

This behavior also occurs if you are attempting to merge to a new document or to the printer by using the Mail Merge Helper.

For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:

211729 WD2000: Error Message: Word Could Not Merge the Main Document...



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

You can update the merge fields manually. As you cycle through the View Merged Data buttons on the Mail Merge toolbar, select the fields and press F9. However, you must quit and restart Word to fully restore the functionality of the First Record, Previous Record, Next Record, and Last Record buttons on the Mail Merge toolbar and to restore the ability to merge to a new document or to the printer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Keywords: kbbug kbnofix kbmerge KB211491

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