Microsoft KB Archive/323298

= OFF2001: &quot;Registration Could Not Be Completed&quot; Error Message When You Try to Start Word =

Article ID: 323298

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office 2001 for Mac

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This article was previously published under Q323298



SYMPTOMS
When you try to start Microsoft Word 2001, you may receive the following error message:

Registration could not be completed because one or more required files are damaged or missing.



CAUSE
This problem may occur if the Office installation is damaged.



RESOLUTION
To resolve this problem, follow the steps in method 1. If the problem is not resolved, follow the steps in method 2.

Method 1: Delete Two Preferences Files
 Locate the following two files in Macintosh HD:System Folder:Preferences folder:

Embedding Preferences

PPC Registration Database

 Drag these two files to the Trash. Start Word to see if the issue has been resolved.

If the problem still occurs, follow the steps in method 2.

Method 2: Remove and Reinstall Office
NOTE: Before you start this procedure, make sure to back up any personal files in the Microsoft Office 2001 folder.

 Click the article number below to view the article in the Microsoft Knowledge Base, and then follow the steps in the article to remove Office:

269856 How to Remove Microsoft Office 2001 from Your Computer

 Click the article number below to view the article in the Microsoft Knowledge Base, and then follow the steps in the article to reinstall Office:

274033 How to Perform a Drag-and-Drop Installation of Microsoft Office 2001 for Mac

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Additional query words: macword mac WD2001KB OFF2001 OFF2001KB

Keywords: kberrmsg kbprb KB323298

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