Microsoft KB Archive/929711

= Error message when you connect a USB printer to a Windows Vista-based computer: &quot;A device driver was not installed correctly&quot; =

Article ID: 929711

Article Last Modified on 3/15/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit edition
 * Windows Vista Home Basic 64-bit edition
 * Windows Vista Home Premium 64-bit edition
 * Windows Vista Ultimate 64-bit edition
 * Windows Vista Business
 * Windows Vista Business 64-bit edition
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Starter
 * Windows Vista Ultimate

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SYMPTOMS
When you connect a universal serial bus (USB) printer to a Windows Vista-based computer for the first time, you receive the following error message:

A device driver was not installed correctly



WORKAROUND
To work around this problem, disconnect and then reconnect the USB printer. Windows Vista will then detect the printer correctly.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Unplug replug installation

Keywords: kbtshoot kbprb kbexpertisebeginner KB929711

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