Microsoft KB Archive/128580

MPRJ4: Can’t Access Customize Dialog Box While Help Open

PSS ID Number: Q128580 Article last modified on 07-21-1995

4.00

MACINTOSH

= SYMPTOMS =

In Microsoft Project, if you open the Customize dialog box (Toolbars), and click Help, or press the HELP key, you cannot activate the Customize dialog box again by clicking the dialog box.

Additionally, if you choose a command from the Toolbar shortcut menu while the Help window is open, the command does not perform the expected behavior.

= CAUSE =

Normally, when you open a dialog box, and then open Help either by clicking Help, or by pressing the Help key, you can activate the dialog box again by clicking on the dialog box behind the Help window. You can switch between the Help window and the dialog box by clicking the one you want to activate. This is helpful for example if you read a procedure in Help and you want to try the steps in the dialog box while Help is still open.

However, when you open the Help window while the Customize dialog box is open, you cannot switch back to the dialog box. When you click the dialog box, the dialog box appears momentarily in front of Help, and then disappears again behind the Help window.

Similarly, if you press the CTRL key, and click the Toolbar area to display the Toolbar shortcut menu while Help is open, when you choose an available command, such as Toolbars, nothing happens. The commands do not perform the expected behavior even though they appear available.

= WORKAROUNDS =

To activate the Customize dialog box, or to use any of the commands on the Toolbar shortcut menu, do one of the following:


 * 1) Close the Help window first.
 * 2) Click on the project’s view area to bring it to the foreground. For example, if the Gantt Chart is the active view, click on the timescale or table portion of the view.

= STATUS =

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= REFERENCES =

For more information about the Toolbars Command (Customize Submenu), choose the Search button in Help and type:

customizing toolbars KBCategory: kbenv KBSubcategory: projmac

= Additional reference words: 4.00 =

Copyright Microsoft Corporation 1995.