Microsoft KB Archive/155814

= XFOR: Error 2186: Service is not Responding to Control Function =

Article ID: 155814

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q155814



SYMPTOMS
The Microsoft Exchange Server version 4.0 Internet Mail Connector (IMC) service and the Microsoft Exchange Server version 5.0 Internet Mail Service (IMS) does not start automatically and the following event is logged in the Windows NT Server Event Viewer System log:

Event ID:7000

Source: Service Control Manager

Category:

Description:. The Microsoft Exchange Internet Mail Connector service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

The following event is logged in the Application log:

Event ID 4086

Source MSExchange IMC

Category: Initialization/Termination

Description: Unable to start the service because the configuration could not be loaded from the Microsoft Exchange directory or Windows NT Registry.

If you try to start the service manually, a message window will pop up stating:

Error 2186: The service is not responding to the control function.



CAUSE
The IMC or the IMS has been set to log on as a system account or use the LocalSystem account.



RESOLUTION

 * 1) Using the Services tool in Control Panel, select the Microsoft Exchange Internet Mail service and click Startup.
 * 2) Under Log On As, select This Account. Select the name of the Microsoft Exchange System Account or an account that has service account administrator rights on the Organization, Site, and Configuration containers.

Additional query words: IMC IMS

Keywords: kbprb kbusage KB155814

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