Microsoft KB Archive/830586

= Attachments do not appear in Outlook Web Access after you move your mailbox between two Exchange servers in Exchange 2000 Server =

Article ID: 830586

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
E-mail message attachments do not appear when you use the Microsoft Outlook Web Access (OWA) client. When you view the e-mail message in your Inbox, the message has an attachment icon, but the preview pane indicates that there is no attachment in the e-mail message.



CAUSE
This problem may occur when all the following conditions are true:
 * The e-mail message in the Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 information store originated from a non-MAPI e-mail client.
 * The original MIME e-mail message had one or more attachments.
 * You moved the mailbox that contained the MIME e-mail message from an Exchange 2000 computer to an Exchange 2003 computer or from an Exchange 2003 computer to an Exchange 2000 computer by using the Move Mailbox feature.

A MIME e-mail message that is multipart/mixed, with plain text as the message body, contains an attachment that has a content identifier. During the move-mailbox process, when you move a mailbox between an Exchange 2000 computer and an Exchange 2003 computer, MIME e-mail messages are converted to MAPI format. When the e-mail messages are converted from MIME format to MAPI format, the content identifier is parsed and is promoted to a MAPI property.

After the move-mailbox procedure is completed, when you open the e-mail message by using OWA, the e-mail message is converted back to MIME format. Because of the content identifier, a multipart/related MIME e-mail message is generated. OWA cannot display the attachment because the plain text message body cannot reference the attachment.

Note An example of a MIME e-mail client is the University of Washington's Pine Internet e-mail client.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  05-Nov-2003  04:35  6.0.6531.0      3,915,776  Cdoex.dll 05-Nov-2003 04:30  6.0.6531.0        851,968  Davex.dll 05-Nov-2003 04:30  6.0.6531.0         53,248  Davexpc.dll 05-Nov-2003 04:26  6.0.6531.0        131,072  Drviis.dll 05-Nov-2003 04:27  6.0.6531.0        577,536  Dsaccess.dll 05-Nov-2003 03:36  6.0.6531.0        184,320  Dscmsg.dll 05-Nov-2003 03:36  6.0.6531.0        962,560  Emsmdb32.dll 05-Nov-2003 04:29  6.0.6531.0      2,179,072  Ese.dll 05-Nov-2003 04:29  6.0.6531.0         40,960  Eseperf.dll 09-Sep-2003 01:18                      6,991  Eseperf.hxx 05-Nov-2003 04:29                    391,634  Eseperf.ini 05-Nov-2003 04:35  6.0.6531.0      3,575,808  Excdo.dll 05-Nov-2003 04:26  6.0.6531.0         90,112  Eximap4.dll 05-Nov-2003 04:27  6.0.6531.0        262,144  Exmime.dll 05-Nov-2003 03:15  6.0.6531.0        176,128  Exnntp.dll 05-Nov-2003 04:30  6.0.6531.0        143,360  Exodbesh.dll 05-Nov-2003 04:30  6.0.6531.0         57,344  Exodbpc.dll 05-Nov-2003 04:30  6.0.6531.0        200,704  Exodbprx.dll 05-Nov-2003 04:30  6.0.6531.0      2,179,072  Exoledb.dll 05-Nov-2003 04:24  6.0.6531.0         81,920  Exosal.dll 05-Nov-2003 04:26  6.0.6531.0         32,768  Expop3.dll 05-Nov-2003 04:27  6.0.6531.0         32,768  Exproto.dll 05-Nov-2003 04:30  6.0.6531.0        307,200  Exprox.dll 05-Nov-2003 03:39  6.0.6531.0        143,360  Exschema.exe 05-Nov-2003 04:30  6.0.6531.0        315,392  Exsmtp.dll 05-Nov-2003 03:41  6.0.6531.0        675,840  Exwform.dll 05-Nov-2003 03:16  6.0.6531.0        180,224  Exwin32.dll 05-Nov-2003 03:39  6.0.6531.0         40,960  Febecfg.dll 05-Nov-2003 04:26  6.0.6531.0         32,768  Iisif.dll 05-Nov-2003 04:27  6.0.6531.0        135,168  Iisproto.dll 05-Nov-2003 04:28  6.0.6531.0         61,440  Imap4be.dll 05-Nov-2003 03:42  6.0.6531.0        319,488  Imap4evt.dll 05-Nov-2003 03:40  6.0.6531.0        126,976  Imap4fe.dll 05-Nov-2003 04:26  6.0.6531.0        126,976  Imap4svc.dll 05-Nov-2003 04:27  6.0.6531.0         40,960  Jcb.dll 05-Nov-2003 03:16  6.0.6531.0         49,152  Mdbevent.dll 05-Nov-2003 03:33  6.0.6531.0      2,289,664  Mdbmsg.dll 05-Nov-2003 03:18  6.0.6531.0         32,768  Mdbrole.dll 05-Nov-2003 03:36  6.0.6531.0        909,312  Mdbsz.dll 05-Nov-2003 04:27  6.0.6531.0         24,576  Mdbtask.dll 05-Nov-2003 03:15  6.0.6531.0        151,552  Nntpex.dll 05-Nov-2003 04:23  6.0.6531.0         94,208  Peexch50.dll 05-Nov-2003 04:24  6.0.6531.0        397,312  Phatcat.dll 05-Nov-2003 04:26  6.0.6531.0         36,864  Pop3be.dll 05-Nov-2003 03:42  6.0.6531.0        303,104  Pop3evt.dll 05-Nov-2003 03:41  6.0.6531.0         24,576  Pop3fe.dll 05-Nov-2003 04:24  6.0.6531.0         73,728  Pop3svc.dll 05-Nov-2003 03:42  6.0.6531.0        163,840  Protomsg.dll 05-Nov-2003 04:27  6.0.6531.0        532,480  Reapi.dll 05-Nov-2003 04:30  6.0.6531.0        311,296  Resvc.dll 05-Nov-2003 04:26  6.0.6531.0      4,665,344  Store.exe 05-Nov-2003 03:41  6.0.6531.0      3,735,552  Wmtemplates.dll Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
You must install the hotfix on the Exchange mailbox server before the mailboxes are moved to the other server.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XCCC OWA

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB830586

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