Microsoft KB Archive/833405

= Data is missing after you synchronize a Palm Handheld device with Entourage =

Article ID: 833405

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Entourage X for Mac

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SYMPTOMS
When you use the Microsoft Handheld Synchronization software to synchronize your Palm Handheld device with Microsoft Entourage X for Mac, there may not be any data in the following boxes in the following PalmOS programs.

In the Calendar program:

 * Event Categories
 * Event Locations

In the Tasks program

 * Alarm Task
 * Repeat Task

In the Contacts program

 * AOL Instant Messenger (AIM)
 * Web Site
 * Birthday

Additionally, the AIM pick list changes to an IM pick list.

In Entourage X, the following problems may occur:
 * In the Tasks program, the Reminder check box is not selected and Once Only is selected in the Occurs on list.
 * In the Contacts program, the AIM box, the Web Site box, and the Birthday box are not created for newly synchronized contacts in Microsoft Entourage X.



CAUSE
This problem occurs because Entourage X and Microsoft Handheld Synchronization are not designed to work with the following new PalmOS programs that are included on handheld devices such as the Tungsten E and Tungsten T3:
 * Calendar
 * Contacts
 * Memos
 * Tasks



WORKAROUND
To work around this problem, use one of the following methods.

Use Earlier Palm Programs
If the following Palm OS 3.x or later programs are available on your handheld device, use the Microsoft Handheld Synchronization and Entourage X to synchronize data with them:
 * Datebook
 * Address Book
 * Memo Pad
 * To Do List

Use New PalmOS Programs
Continue to use the new PalmOS programs with Handheld Synchronization and Entourage X. However, you cannot use the following boxes in the following programs.

Calendar

 * Event Categories
 * Event Locations

Tasks

 * Alarm Task
 * Repeat Task

Contacts

 * AOL Instant Messenger (AIM)
 * Web Site
 * Birthday



MORE INFORMATION
To download Microsoft Handheld Synchronization, visit the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/DOWNLOAD/OFFICEX/palmsync.xml&secid=5&ssid=9&flgnosysreq=True

Additional query words: EntX MacosX OSX OFFX PalmPDA PDA synch

Keywords: kbprb KB833405

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