Microsoft KB Archive/142971

= Works 95 Error: "Growstub An error has occurred in your program" =

Article ID: 142971

Article Last Modified on 7/23/2007

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APPLIES TO


 * Microsoft Works 4.5 Standard Edition
 * Microsoft Works 4.0 Standard Edition
 * Microsoft Works 4.0a

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This article was previously published under Q142971



SYMPTOMS
When you start Works, you may receive the following error message:

GROWSTUB

An error has occurred in your program.

When you click Close, you receive another message:

This program performed an illegal operation

If you click Details, you see the following information:

GROWSTUB caused a General Protection Fault in module POINTER.DLL at XXXX:XXXX.



CAUSE
An older version of Pointer.dll was not updated correctly during the installation of Windows 95.



RESOLUTION
To end the error messages, rename the Pointer.dll file on your computer, and then re-install the file.

Renaming and Reinstalling Pointer.dll
 Click Start, point to Find, and then click Files Or Folders. In the Named box, type the following:

Pointer.dll

 In the Look In box, select the name of the hard drive or connected resource you want to search. If you want to search all connected resources, including your hard drive, select My Computer. Make sure the Include Subfolders box has a check mark. Click Find Now. Note the folder listed for Pointer.dll in the In Folder column of the Find window.</li> With your right mouse button, click the Pointer.dll file, and then click Rename.</li> Rename the file to Pointer.old. Close the Find window.</li> Insert the Windows 95 disc into the CD-ROM drive. Or, if you installed Windows 95 from a floppy disk, insert Disk 9 in the disk drive.</li> Click Start, point to Programs, and then click MS-DOS Prompt.</li>  Type the following and press ENTER

cd\ 

where is the folder you noted in step 6.

Compact Disc
If you installed Windows 95 from a compact disc, insert the disc into the drive. Then, type the following at the MS-DOS command prompt

extract :\win95\win95_08.cab Pointer.dll

where is the letter of the CD-ROM drive.

Floppy Disk
If you installed Windows 95 from floppy disk, type the following at the MS-DOS command prompt

extract :\win95_09.cab Pointer.dll

where is the letter of the floppy drive. </li> When you finish extracting the necessary file, type the following at the MS-DOS command prompt and press ENTER:

exit

</li> Restart your computer.</li></ol>

Additional query words: 4.00 4.00a 4.50 gpf g-p fault grow stub stup grows extraction w_works

Keywords: kbenv kberrmsg kbprb KB142971

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