Microsoft KB Archive/820199

= The Winlogon.exe process may stop responding, and you may not be able to log off from a Windows 2000-based computer =

Article ID: 820199

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to log off from a Microsoft Windows 2000-based computer, the Winlogon.exe process may stop responding, and you may not be able to log off from the computer. When this problem occurs, you do not receive an error message.



CAUSE
This problem may occur if multiple instances of the Input Method Editor (IME) process (Conime.exe) are running at the same time.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  03-Jun-2003  18:09  5.0.2195.6738      42,256  Basesrv.dll 17-Jan-2003 16:06  5.0.2195.6656     236,304  Cmd.exe 03-Jun-2003 18:00  5.0.2195.6751      26,896  Conime.exe 03-Jun-2003 18:09  5.0.2195.6660     233,232  Gdi32.dll 03-Jun-2003 18:09  5.0.2195.6741     711,440  Kernel32.dll 03-Jun-2003 18:09  5.0.2195.6751     333,072  Msgina.dll 08-Apr-2003 05:54  5.0.2195.6701      90,232  Rdpwd.sys 29-May-2003 23:22  5.0.2195.6748   4,576,256  Sp3res.dll 03-Jun-2003 18:09  5.0.2195.6688     403,216  User32.dll 03-Jun-2003 18:09  5.0.2195.6745     385,808  Userenv.dll 02-Jun-2003 21:26  5.0.2195.6751   1,628,816  Win32k.sys 29-May-2003 23:25  5.0.2195.6750     181,520  Winlogon.exe 03-Jun-2003 18:09  5.0.2195.6751     243,984  Winsrv.dll 03-Jun-2003 18:09  5.0.2195.6741     711,440  Kernel32.dll 03-Jun-2003 18:09  5.0.2195.6751   1,628,816  Win32k.sys 03-Jun-2003 18:09  5.0.2195.6751     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: conime winlogon logoff

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbwin2000sp5fix kbbug kbfix kbqfe kbwin2000presp5fix KB820199

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