Microsoft KB Archive/131901

Concurrent Connections to Same On-Line Account Generates Error

PSS ID Number: Q131901 Article last modified on 12-13-1997

3.00 3.00a 4.00

WINDOWS

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========================================================= 3.00 3.00a 4.00 WINDOWS kbusage kberrmsg kbprb

= SUMMARY =

Only one user can be signed-on to a single On-Line account at one time. If you try to access the same On-Line account at the same time, using two different computers, modems and phone lines, the second modem connection is dropped and you receive the following error message.

In Money 4.0
In Money 4.0, you receive the following error message:

Online Services received your instructions, but could not complete the call. The call may have been interrupted by call-waiting. Please try again. If this message repeats, call Online Services Customer Support. Do you want to complete your call now?

If you choose Yes, you are prompted to enter your PIN number again and the call is tried again. If you choose No, the error window closes and you are returned to On-Line Services or the Investment Portfolio.

In Money 3.0
In Money 3.0, you receive the following error message:

A communication error occurred. Please try your call again, and if this message repeats, call On-Line Services Customer Support.

= MORE INFORMATION =

This feature is designed for account accuracy. All transactions from an On- Line session must be entered and recorded properly before another On-Line session can add new transactions.

If On-Line Services detects that an On-Line account number is already in use, the second connection is dropped.

NOTE: This generic error message can be generated any time a connection to On-Line Services is dropped. Receiving this message does not necessarily mean that two concurrent connections are being made.

For additional information about this error message, please see the following article(s) in the Microsoft Knowledge Base:

ARTICLE-ID: Q123287 TITLE : Money Err Msg: “A Communications Error Occurred…”

KBCategory: kbusage kberrmsg kbprb KBSubcategory: kbonline

Additional query words: kbhowto w_money 3.00 3.00a online service modem comm 4.0 Alien

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========================================================= Keywords : kbonline Version : 3.00 3.00a 4.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.