Microsoft KB Archive/312228

= MacOFFX: The Office Assistant Is Displayed as a Blank Box =

Article ID: 312228

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office X for Mac Standard Edition
 * Microsoft Entourage X for Mac
 * Microsoft Excel X for Mac
 * Microsoft PowerPoint X for Mac
 * Microsoft Word X for Mac

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This article was previously published under Q312228



SYMPTOMS
When you click the Office Assistant button in any of the Microsoft Office v. X for Mac programs, the Office Assistant may be displayed as a blank box. When this behavior occurs, the Office Assistant does not close as expected after you click the Close button.



WORKAROUND
To work around this issue, use the following methods in the order presented, as necessary.

Method 1: Close the Office Assistant Through the Help Menu
To close the Office Assistant, click the Use Office Assistant command on the Help menu.

When you click the Use Office Assistant command (after the Office Assistant is already turned on), you disable the Office Assistant. You can then click the Search Word Help command on the Help menu to search Help by using the Keyword, Index, or Contents search features.

If this does not resolve the issue, proceed to the next method.

Method 2: Refresh the Screen
To refresh the screen, click the Finder or desktop, and then click anywhere in the Office program.

NOTE: If you used the preceding method to disable the Office Assistant, and now you want to restart the Office Assistant, click the Use Office Assistant command on the Help menu.

If this does not resolve the issue, proceed to the next method.

Method 3: Restart the Program
Save any open documents, and then quit and restart the program that you are using.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFFX mac MACOFFXKB help assistant blank box empty cartoon appear assistance assist redraw missing lost vacant broken wd word xl excel ppt powerpoint OS X

Keywords: kbbug kbpending KB312228

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