Microsoft KB Archive/297480

= Share Point Portal Server and Internet Information Services Processes Take Up 100 Percent CPU =

Article ID: 297480

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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This article was previously published under Q297480



SYMPTOMS
The server is reporting 100 percent CPU usage by one of the following processes: Dllhost.exe, Mssearch.exe, or Cscript.exe. Client connections to the portal time out. You are able to end the processes, but the next time you try to access the workspace, another process takes up 100 percent CPU time. Restarting the server does not fix the problem.



CAUSE
The server is stuck in a loop and cannot update the Internet Publishing Provider cache.



RESOLUTION
Stop the World Wide Web Publishing Service (W3SVC), and then delete the Internet Publishing Provider cache. You may need to restart the server.  Close all open applications on the server. Click Start, click Run, type cmd in the Open box, and then press ENTER. Leave the command prompt window open. Click Start, and then click Shut Down. Simultaneously press the CTRL+ALT+SHIFT keys. While you have all three keys pressed, click Cancel in the Shut Down Windows dialog box. All windows close except the command prompt window. In the command prompt window, change directory to the following location:

% %\Documents and Settings\All Users\Application Data\Microsoft\MSDAIPP\Offline

 Delete all files in this directory. Note that application data and its subfolders are hidden.</li> Change directory to the Offline folder for the current user, located at:

% %\Microsoft\Msdaipp\Offline

To locate the current user's  value, type set at the command prompt, and then look for the value of the   variable. Delete all files in the Offline directory.</li> Type explorer at the command prompt, and then press ENTER.</li> Type net start w3svc .</li> You may need to restart the server if the problem is not resolved.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: SPS

Keywords: kbbug kbpending KB297480

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