Microsoft KB Archive/833890

= Tsadmin.exe quits unexpectedly when you click the server name or the Processes tab in Terminal Services Manager =

Article ID: 833890

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
In Microsoft Windows Server 2003 Terminal Server, the Tsadmin.exe program quits unexpectedly when you click the server name in the left pane of Terminal Services Manager or when you click the Processes tab in the right pane of Terminal Services Manager.

Note The left pane of Terminal Services Manager provides a tree view.



CAUSE
This issue may occur when a process runs under a local account name that is 20 characters or more in length.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Windows Server 2003.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit versions
  Date         Time   Version            Size    File name --  08-Jan-2004  20:31  5.2.3790.116      267,264  Tsadmin.exe 08-Jan-2004 20:31  5.2.3790.116       27,648  Utildll.dll

Windows Server 2003 64-Bit Edition
  Date         Time   Version            Size    File name --  08-Jan-2004  08:57  5.2.3790.116      695,296  Tsadmin.exe      IA-64 08-Jan-2004 11:31  5.2.3790.116       64,512  Utildll.dll      IA-64 08-Jan-2004 11:31  5.2.3790.116       27,648  Wutildll.dll     x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB833890

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