Microsoft KB Archive/178657

= XADM: Hyperlinks Composed in WordMail 97 Do Not Function =

Article ID: 178657

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q178657





SYMPTOMS
Hyperlinks included in documents composed using WordMail 97 are not functional if the message is accessed through Outlook Web Access client or a POP3 client. Additionally, if the message is sent over the Internet, the hyperlink will become non-functional.

Hyperlinks (for example, http://msdn.microsoft.com/workshop/misc/hlink/hlink.asp can normally be included in e-mail messages when you use an Exchange or Outlook client.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.

This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



MORE INFORMATION
If the sending client uses WordMail 97 and includes a hyperlink but the recipient is not using WordMail 97, the hyperlink often will not work. This is particularly true if the hyperlink has any spaces in the filename.

This particular problem is not an Exchange Server issue, rather it is a limitation of the differences between the way the non-WordMail clients use hyperlinks versus the way that WordMail inserts hyperlinks.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB178657

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