Microsoft KB Archive/943052

= FIX: Event 2020 occurs when you process EDI documents on a computer that is running BizTalk Server 2004 =

Article ID: 943052

Article Last Modified on 11/26/2007

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APPLIES TO


 * Microsoft BizTalk Server 2004 Developer Edition
 * Microsoft BizTalk Server 2004 Enterprise Edition
 * Microsoft BizTalk Server 2004 Partner Edition
 * Microsoft BizTalk Server 2004 Standard Edition

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SYMPTOMS
When you process Electronic Document Interchange (EDI) documents on a computer that is running Microsoft BizTalk Server 2004, the server slows down. The server may eventually stop responding. Additionally, the following event is logged in the System log:

Event Type: Error

Event Source: Srv

Event Category: None

Event ID: 2020

Description: The server was unable to allocate from the system paged pool because the pool was empty.

After you restart BizTalk Services, the problem disappears.



CAUSE
This issue occurs because of a memory leak problem in the Microsoft.BizTalk.Adapter.EDI.SSPI.dll file.



Hotfix Information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Microsoft BizTalk Server 2004 with Service Pack 2(SP2) installed to apply this hotfix.

Restart requirement
You do not have to restart BizTalk services after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbexpertiseinter kbhotfixserver KB943052

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