Microsoft KB Archive/837642

= You receive an error message or the /SAGERUN command-line option does not work correctly when you run the Disk Cleanup wizard from the command line in Windows Server 2003 =

Article ID: 837642

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you run the Disk Cleanup wizard (Cleanmgr.exe) at the command line on a Microsoft Windows Server 2003-based computer, you may experience the following symptoms:  If you type cleanmgr /sageset:1 and press ENTER, you receive the following message:

Disk Cleanup cannot clean up drive C.

Make sure that there is a disk in the drive, and that the drive door is closed.

However, you do not receive this message if you use the /d command-line option. If you type cleanmgr /sageset:1 /d and press ENTER, the command appears to run correctly but does not create the required registry flags. Because the registry flags do not exist, the /sagerun command-line option does not work correctly.

These symptoms do not occur on computers that are running Microsoft Windows XP or Microsoft Windows 2000.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size     File name       Platform ---  19-Jan-2004  22:53                    271  Branches.inf       IA-64 19-Jan-2004 22:54                    271  Branches.inf         x86 24-Feb-2004 18:01  6.0.3790.132  101,888  Cleanmgr.exe       IA-64 24-Feb-2004 18:14  6.0.3790.132   62,976  Cleanmgr.exe         x86 24-Feb-2004 18:22                 10,119  Kb837642.cat       IA-64 24-Feb-2004 18:22                  9,766  Kb837642.cat         x86 24-Feb-2004 18:18                    354  Updatebr.inf       IA-64 24-Feb-2004 18:17                    354  Updatebr.inf         x86 24-Feb-2004 18:18                  6,540  Update_rtmqfe.inf  IA-64 24-Feb-2004 18:17                  6,265  Update_rtmqfe.inf    x86 24-Feb-2004 18:14  6.0.3790.132   62,976  Wcleanmgr.exe        x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbhotfixserver kbqfe kberrmsg kbmisctools kbbug kbfix kbqfe kbwinserv2003presp1fix KB837642

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