Microsoft KB Archive/913282

= Communicator 2005 may quit unexpectedly when it tries to retrieve the free/busy information from an Outlook calendar =

Article ID: 913282

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Communicator 2005

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SYMPTOMS
When Microsoft Office Communicator 2005 tries to retrieve the free/busy information from a Microsoft Outlook calendar, Communicator 2005 may quit unexpectedly. Additionally, you do not receive an error message to indicate why the program exhibits this behavior.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Important To enable this hotfix, you must also apply the hotfix that is described in the following Microsoft Knowledge Base article:

912008 Description of the Outlook 2003 post-Service Pack 2 hotfix package (Emsmdb32.dll): December 19, 2005

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

903928 Description of the update for Communicator 2005: February 10, 2006



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses when software is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: communicator2005 communicator2k5 comm2005 comm2k5

Keywords: kbhotfixserver kbpubtypekc kbbug kbcrashes kbcalendar kbfix kbqfe kbhotfixrollup kboffice2003presp1fix KB913282

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