Microsoft KB Archive/264010

= &quot;Internet Connection Wizard Could Not Connect&quot; Message During Signup =

Article ID: 264010

Article Last Modified on 12/11/2000

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APPLIES TO


 * Microsoft Internet Explorer Administration Kit 5.0

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This article was previously published under Q264010



SYMPTOMS
When you are using a version of Microsoft Internet Explorer 5 for Macintosh that was supplied by your Internet service provider (ISP) on a computer with an Apple internal modem, you may receive an &quot;Internet Connection Wizard could not connect&quot; error message when you attempt to use the dial-up connection that was created by Internet Explorer Administration Kit (IEAK) version 5.



RESOLUTION
To work around this behavior:
 * 1) Run the Internet Connection Wizard.
 * 2) After you click Next on the Sign Up page, you immediately receive the Could Not Connect dialog box.
 * 3) With the Could Not Connect dialog box still open, start the Modem control panel.
 * 4) Click OK. When you receive a &quot;Previous selection for port could not be found&quot; message, click OK.
 * 5) Quit the Modem control panel, and save the new settings.
 * 6) Click Redial to connect.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Keywords: kberrmsg kbprb KB264010

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