Microsoft KB Archive/841544

= Internet Explorer stops responding when you use the bulk import wizard in Microsoft Business Solutions - CRM, and you receive the &quot;An error has occurred. For more information, please contact your system administrator.&quot; error message =

Article ID: 841544

Article Last Modified on 8/5/2005

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APPLIES TO


 * Microsoft CRM 1.2

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SYMPTOMS
When you are using the bulk import wizard in Microsoft Business Solutions - CRM to import contact or lead records, the active Internet Explorer browser stops responding if there are more than 500 characters in a field for a record. When you view the Import Result Summary and you click Details to determine which record has an error, you find the following message:

An error has occurred. For more information, please contact your system administrator.



CAUSE
This problem is caused by a memory consumption error in the BulkImportServer.dll file.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section. This bug will be fixed in the next release of Microsoft CRM.



Steps to reproduce the behavior

 * 1) Start the Microsoft CRM Web client.
 * 2) Click Tools, point to Import, and then click Contacts.
 * 3) Click Next.
 * 4) Select the A file option, and then click Next.
 * 5) Click Browse, and then locate and select an import file where a record field contains more than 500 characters.
 * 6) Leave the remaining options as they have defaulted, and then click Next.

Additional query words: crash

Keywords: kbbug kbmbsmigrate KB841544

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