Microsoft KB Archive/92613

{|
 * width="100%"|

Error Message: &quot;Paper Jam&quot; on HP LaserJet Series 4 Printer LCD

 * }

ID: Q92613

-

The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11
 * Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a, 2.0a-CD, 2.0b
 * Microsoft Excel for Windows, versions 3.0, 4.0

-

SYMPTOMS
When you print to a Hewlett-Packard (HP) LaserJet Series 4 printer, the following error message may appear on the liquid crystal display (LCD) of the printer:

Paper Jam

This error may be displayed when no paper jam is present.

CAUSE
The HP LaserJet Series 4 printer is the first in the LaserJet line that does not support straight-through printing. If the back cover of the printer is open, you receive the &quot;Paper Jam&quot; error message.