Microsoft KB Archive/946010

= A Windows Vista-based computer that has a Windows Recovery Environment (WinRE) partition is not successfully restored by using Windows Complete PC Backup and Restore =

Article ID: 946010

Article Last Modified on 12/18/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:
 * You are running a Windows Vista-based computer that has a Windows Recovery Environment (WinRE) recovery partition.
 * The recovery partition is not hidden.

Note Hidden partitions are type 0x27.
 * The recovery partition is marked as active.
 * You try to restore an image by using Windows Complete PC Backup and Restore.

In this scenario, the image is not successfully restored.



CAUSE
This problem occurs because, in certain configurations, the Microsoft BitLocker tool uses the WinRE partition as the boot partition. When the BitLocker tool does this, it marks the partition as active. The CompletePC Backup and Restore tool fails because it overwrites itself when it tries to perform both of the following actions:
 * Run from the active WinRE partition
 * Restore to the active WinRE partition

This problem typically occurs in Windows Vista Enterprise and in Windows Vista Ultimate because these operating systems support the BitLocker encryption feature.

Note OEM-created recovery partitions may be marked as active even if BitLocker is not installed. This may prevent the image from being restored.



RESOLUTION
If an OEM recovery partition is marked as active, start from a Winre.wim image instead of from an expanded flat. Then, Windows Complete PC Backup and Restore can successfully restore the image to the hard disk.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb KB946010

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