Microsoft KB Archive/314308

= You cannot change your password in OWA if the front-end server and the back-end server are running different types of operating systems =

PSS ID Number: 314308

Article Last Modified on 12/17/2004

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The information in this article applies to:


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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This article was previously published under Q314308



SYMPTOMS
If your organization uses a front-end server and back-end server topology, and the front-end server and the back-end server use different operating systems (Microsoft Windows 2000 Server and Microsoft Windows Server 2003), you may receive the following error message when you try to change your password in Microsoft Outlook Web Access (OWA):

HTTP 404 - File Not Found



CAUSE
This problem occurs because Windows 2000 Server uses .htr files for the change password functionality, but Windows Server 2003 uses .asp files for the same change password functionality.



RESOLUTION
To resolve this issue, follow these steps:  Copy the appropriate files from the operating system that your front-end server is not running to the Iisadmpwd folder on your front-end server. The Iisadmpwd folder is located in the following folder:

%SystemRoot%\System32\Inetsrv\Iisadmpwd

To copy the files from the other operating system, use one of the following methods, depending on your situation:  At a command prompt, navigate to the Iisadmpwd folder (%SystemRoot%\System32\Inetsrv\Iisadmpwd), type copy *.asp *.htr, and then press ENTER. This command makes copies of all the .asp files that are in the current folder and renames the copies with an .htr extension. Copy the .htr files from the Iisadmpwd folder on the computer that is running Windows 2000 Server to the Iisadmpwd folder on the computer that is running Windows Server 2003.  Start Internet Services Manager on the computer that is running Windows Server 2003. Expand Default Web Site, right-click Iisadmpwd, and then click Properties.</li> Click Configuration, and then click the Add.

Note If the Configuration button is unavailable (appears dimmed), click Create, and then click Configuration.</li> Click Browse, and then click Asp.dll in the Windows\System32\Intesrv folder.</li> In the extension box, type htr .</li> In Administrative Tools, double-click Services, and then restart the IISAdmin service.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

269082 IISADMPWD virtual directory is not created during clean install of IIS 5.0

Additional query words: XWEB owa password 404 exch2kp2w

Keywords: kbbug kberrmsg kbnofix KB314308

Technology: kbExchange2000EntServ kbExchange2000Search kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St

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