Microsoft KB Archive/187837

= XWEB: Appointments Display As Busy or Tentative Only =

Article ID: 187837

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook Web Access 5.5
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q187837



SYMPTOMS
When you use Outlook Web Access with the "Use Schedule+ as my primary calendar" option, an appointment is created with "show time as Out of Office" or "Free." When you view the appointment details from Outlook Web Access, the appointment is displayed as Busy or Tentative regardless of the setting you chose.



CAUSE
When you use the Outlook Web Access client with the "Use Schedule+ as my primary calendar" option, the Outlook Web Access client is only capable of displaying times as Busy or Tentative. When Outlook Web Access is used in this mode, only the options that are supported by the Schedule+ client are available. The Free and Out of Office settings are allowed when the "Use Schedule+ as my primary calendar" option is not being used.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
In Outlook Web Access, the choices for an appointment's "show time as" are Free, Tentative, Busy, and Out of Office. In Schedule+ the choices for an appointment are Private, Tentative, and Busy.

Creating an appointment using the Schedule+ client and a setting of Private will always be displayed as Busy in Outlook Web Access client. Creating an appointment in Outlook Web Access with a setting of Free or Tentative will display as Tentative, and a setting of Busy or Out of Office will display as Tentative.

Keywords: kbbug kbpending KB187837

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