Microsoft KB Archive/177398

= OFF98: Tell Me More Help File Cannot Be Found =

Article ID: 177398

Article Last Modified on 11/25/2003

-

APPLIES TO


 * Microsoft Office 98 for Macintosh
 * Microsoft Excel 98 for Macintosh
 * Microsoft PowerPoint 98 for Macintosh
 * Microsoft Word 98 for Macintosh

-



This article was previously published under Q177398



SYMPTOMS
If you click Tell Me More while you are in the Visual Basic Editor for Microsoft Office 98 Macintosh Edition, you may receive one of the following error messages:

Microsoft Help - Cannot open Help file.

-or-

Microsoft Excel cannot open the required Help file. Please run the installer application to restore any missing files.



CAUSE
This problem occurs if the following conditions are true:


 * You are using the Visual Basic Editor and click Office Assistant. -and-


 * You click Options and click the Gallery tab. -and-


 * You click Next until you see the screen with information about different assistants, and then click Tell Me More.



WORKAROUND
The Tell Me More button works if you are not in the Visual Basic Editor. To view the Help file that is associated with the Tell Me More button, follow these steps:


 * 1) Switch out of or close the Visual Basic Editor.
 * 2) On the Standard toolbar, click Office Assistant.
 * 3) Click Options, and then click the Gallery tab.
 * 4) Click Next until the Tell Me More button is unavailable.
 * 5) Click Tell Me More.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
Thirteen different assistants are included in the Microsoft Office 98 Value Pack. Max is the default Assistant. The other assistants are listed as follows:

Bosgrove

Clippit

Dot

Earl

Genius

Hoverbot

Logo

Mother Nature

Power Pup

Robot

Rocky

Scribble

Will

Additional query words: OFF98 PPT98 XL98 WD98

Keywords: kbbug KB177398

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.