Microsoft KB Archive/889316

= You receive a &quot;WMS idle: lsmexout.exe - application error&quot; error message, and the Exchange Connector for Lotus Notes unexpectedly quits in Exchange Server 5.5 or in Exchange Server 2003 =

Article ID: 889316

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
On a computer that is running Microsoft Exchange Server 5.5 or Microsoft Exchange Server 2003, and where you have installed the Microsoft Exchange Connector for Lotus Notes, you may experience all the following symptoms:  The Microsoft Exchange Connector for Lotus Notes service unexpectedly quits. You receive the following error message:

WMS Idle: lsmexout.exe - Application Error

The instruction at &quot;0x780104ac&quot; referenced memory at &quot;0x010d1000&quot;. The memory could not be &quot;read&quot;.

 The Microsoft Exchange Information Store service (Store.exe) process consumes up to 100 percent of CPU usage. In this scenario, the Microsoft Exchange Information Store service may stop responding.  Log files from the Microsoft Exchange Connector for Lotus Notes may contain event ID 31202 messages with unreadable event descriptions. For example, event ID 31202 may be logged with a description that is similar to the following: 31202:?»?»?????e?8 



CAUSE
This problem occurs because of a code defect in the Exchange Server Linkage Message Exchange (Lsmexif.dll ) library.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, you must be running Exchange Server 5.5 Service Pack 4 (SP4) to install this hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 How to obtain the latest Exchange Server 5.5 service pack

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Exchange Notes Connector and the Microsoft Exchange Calendar Connector are automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  01-Dec-2004  22:05  5.5.2658.26       214,800  Lsntshc.dll 01-Dec-2004 22:05  5.5.2658.26       208,144  Ctreestd.dll 01-Dec-2004 22:06  5.5.2658.26        44,816  Dispatch.exe 01-Dec-2004 22:08  5.5.2658.26       106,256  Dxagwise.dll 01-Dec-2004 22:07  5.5.2658.26        59,152  Dxamex.dll 01-Dec-2004 22:07  5.5.2658.26        72,464  Dxanotes.dll 01-Dec-2004 22:17  5.5.2658.26        49,936  Dxasnads.dll 01-Oct-2002 22:57                  2,930,240  Eab.dxa 01-Dec-2004 22:06  5.5.2658.26       285,456  Exconmsg.dll 01-Dec-2004 22:08  5.5.2658.26        42,256  Gw2mex.exe 01-Dec-2004 22:08  5.5.2658.26       125,200  Gwhc.dll 02-Dec-2004 00:13  5.5.2658.26       400,144  Gwrouter.exe 01-Dec-2004 22:05  5.5.2658.26       178,448  Lscms.dll 01-Dec-2004 22:13  5.5.2658.26        19,216  Lsdiajcl.exe 01-Dec-2004 22:14  5.5.2658.26        68,880  Lsdiamex.exe 01-Dec-2004 22:14  5.5.2658.26        57,616  Lsdiavm.exe 01-Dec-2004 22:07  5.5.2658.26        32,016  Lsdxa.exe 01-Dec-2004 22:05  5.5.2658.26        22,800  Lsldew.dll 01-Dec-2004 22:14  5.5.2658.26        72,464  Lsmexdia.exe 01-Dec-2004 22:05  5.5.2658.26       153,360  Lsmexhc.dll 01-Dec-2004 22:05  5.5.2658.26       281,360  Lsmexif.dll 01-Dec-2004 22:07  5.5.2658.26        14,608  Lsmexin.exe 01-Dec-2004 22:07  5.5.2658.26        37,648  Lsmexnts.exe 01-Dec-2004 22:05  5.5.2658.26       214,800  Lsntshc.dll 01-Dec-2004 22:08  5.5.2658.26        48,912  Lsntsmex.exe 01-Dec-2004 22:11  5.5.2658.26        96,528  Lsqview.dll 01-Dec-2004 22:14  5.5.2658.26        22,800  Lsvmdia.exe 01-Dec-2004 22:13  5.5.2658.26       140,048  Lsvmhc.dll 01-Dec-2004 22:08  5.5.2658.26        52,496  Lsxfm.dll 01-Dec-2004 22:08  5.5.2658.26        34,064  Mex2gw.exe 02-Dec-2004 00:35  5.5.2658.26        72,976  Mlmignts.dll 01-Dec-2004 22:07  5.5.2658.26        15,120  Ntsperf.dll 01-Dec-2004 22:05  5.5.2658.26        16,656  Ntspxgen.dll 01-Oct-2002 22:57                  2,928,160  Psab.dxa



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

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MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XADM

Keywords: kbexchange550presp5fix kbbug kbfix kbqfe kbhotfixserver KB889316

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