Microsoft KB Archive/239677

= The buttons on the Microsoft pointing device may no longer work after you remove the IntelliPoint software =

Article ID: 239677

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Habu Laser Gaming Mouse
 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliPoint 2.2
 * Microsoft IntelliPoint 3.0
 * Microsoft IntelliPoint 5.0
 * Microsoft IntelliPoint 5.1
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft Laser Mouse 6000
 * Microsoft Natural Wireless Laser Mouse 6000
 * Microsoft Optical Mouse
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Laser Mouse 6000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop 2.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop Elite
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Wireless Optical Desktop 3000

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This article was previously published under Q239677



SYMPTOMS
After you remove the Microsoft IntelliPoint software, the buttons on the Microsoft pointing device may no longer work.

Note Microsoft does not recommend that you remove IntelliPoint because your pointing device will no longer have full functionality.



CAUSE
This behavior may occur if both the following conditions are true:
 * You upgrade your operating system.
 * You remove the IntelliPoint software after you upgrade your operating system.



RESOLUTION
To resolve this behavior, if you have IntelliPoint software installed and you want to update the operating system, you must remove IntelliPoint software before you do so. After you have completed the process of updating the operating system, install the IntelliPoint software again. To do this, follow these steps:  Remove the IntelliPoint Software:  Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs. Do either of the following steps:

Note The step that you use depends on the operating system that you use.  On the Install/Uninstall tab, select Microsoft IntelliPoint, and then click Add/Remove. Under Currently installed programs, select Microsoft IntelliPoint, and then click Change. </li> Click Remove, and then follow the instructions that appear on the screen.</li></ol> </li> Install your new Operating System or System Upgrade.</li> Reinstall IntelliPoint software: <ol style="list-style-type: lower-alpha;"> Locate the IntelliPoint software installation CD-ROM.

Note If you do not have the IntelliPoint installation CD-ROM, you can download IntelliPoint from the Microsoft Mouse Web site and save it to your hard disk. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/hardware/mouseandkeyboard/download.mspx

</li> Remove IntelliPoint software.</li> After IntelliPoint software has been successfully removed, install IntelliPoint software again.

Note You may have to restart the computer after the installation.</li></ol> </li></ol>

Additional query words: 2.20 3.00 pointing device fails

Keywords: kbbug kbhardware kbenv kbpending KB239677

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