Microsoft KB Archive/111830

= Problems Sending Faxes to European Numbers =

Article ID: 111830

Article Last Modified on 10/15/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q111830



SYMPTOMS
When you try to send a fax to a European number, Microsoft At Work PC Fax continues trying to dial the number but never actually send the fax. At Work PC Fax does not generate an error in this situation.



CAUSE
European phones usually transmit ring signals at the same pitch as a United States busy signal. Although most modems can distinguish between the two, some cannot. This prevents the fax from being sent since it detects a busy signal.



WORKAROUND
To work around this problem, enable the Blind Dialing option in Control Panel. To do this, choose the Fax icon, choose Setup, and then choose Dialing. In the Dialing dialog box, select the Blind Dialing option, then restart Microsoft Mail.

NOTE: A disadvantage to this workaround is that it disables redial for other numbers.

Additional query words: 3.11 international country

Keywords: KB111830

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