Microsoft KB Archive/927153

= The 2007 Office suite Setup program will not restart after an initial installation is interrupted =

Article ID: 927153

Article Last Modified on 10/15/2007

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APPLIES TO


 * Microsoft Office Professional Plus 2007
 * Microsoft Office Enterprise 2007
 * Microsoft Office Ultimate 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Home and Student 2007
 * Microsoft Office Basic 2007

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SYMPTOMS
Consider the following scenario. When you install a 2007 Microsoft Office suite or a 2007 Office program, the installation process is interrupted. Additionally, the Setup program is prevented from rolling back the 2007 Office installation. In this scenario, when you try to install the same 2007 Office suite or the 2007 Office program again, you receive the following error message:

encountered an error during setup.



CAUSE
This problem may occur if the Rgstrtn.lck file is not removed from the computer. If this file is present when you try to install the same 2007 Office suite or the 2007 Office program that you previously tried to install, the Setup program detects the file. Then, the Setup program stops the installation.



WORKAROUND
To work around this problem, delete the Rgstrtn.lck file. To do this, follow the steps, as appropriate for the operating system that you are using.

Warning If you install another Microsoft program after you receive the error message that is mentioned in the &quot;Symptoms&quot; section, you may experience problems with the program's Help system if you follow these steps. If you installed another Microsoft program after you receive the error message that is mentioned in the &quot;Symptoms&quot; section, uninstall the program before you follow these steps.

In Microsoft Windows XP
 * 1) Click Start, click Run, type cmd, and then click OK.
 * 2) Type cd &quot;%allusersprofile%\Application Data\Microsoft Help&quot;, and then press ENTER.
 * 3) Type attrib -h rgstrtn.lck, and then press ENTER.
 * 4) Type del rgstrtn.lck, and then press ENTER.
 * 5) Type exit, and then press ENTER.

In Windows Vista
 * 1) Click Startvistastartbutton.jpg], and then type cmd in the Start Search box.
 * 2) Type cd &quot;%allusersprofile%\Application Data\Microsoft Help&quot;, and then press ENTER,
 * 3) Type attrib -h rgstrtn.lck, and then press ENTER.
 * 4) Type del rgstrtn.lck, and then press ENTER.
 * 5) Type exit, and then press ENTER.

After you delete the Rgstrtn.lck file, you can try to install the 2007 Office suite or the 2007 Office program that you tried to install earlier.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OFF2007 Office2007 Office 2007

Keywords: kbtshoot kbsetup kbprb kbcommandline kbexpertisebeginner KB927153

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