Microsoft KB Archive/889680

= Users can recover deleted items in Outlook 2003, even though you have configured Exchange Server 2003 not to keep deleted items =

Article ID: 889680

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
A user is running Microsoft Office Outlook 2003 in cached mode. The user connects to a Microsoft Exchange Server 2003 mailbox, and then the user deletes an item from his or her mailbox. Then, the user synchronizes his or her mailbox with the Exchange server. The deleted item still appears when the user recovers deleted items in Outlook 2003. This behavior occurs even though you have configured Exchange 2000 Server not to keep deleted items. To do this, you have set the Keep deleted items for (days) setting to 0 in Exchange Server 2003.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires that you install Microsoft Exchange Server 2003 Service Pack 1. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart your computer after you install this hotfix. However, the Microsoft Exchange Information Store is automatically restarted when you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date        Time   Version            Size    File name --  10-Dec-2004  19:55  6.5.7232.60     3,261,952  Mdbmsg.dll 10-Dec-2004 20:27  6.5.7232.60     5,144,064  Store.exe



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbexchowa kbexchange2003presp2fix kbfix kbbug KB889680

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