Microsoft KB Archive/918768

= An add-in for Microsoft Word does not work as expected, or it is not installed in Word 2007 =

Article ID: 918768

Article Last Modified on 10/15/2007

-

APPLIES TO


 * Microsoft Office Word 2007

-





SYMPTOMS
After you upgrade to Microsoft Office Word 2007, one of the following symptoms may occur:  An add-in, such as Adobe Acrobat 6, that was installed and working as expected in an earlier version of Microsoft Word may no longer work as expected. Additionally, you receive an error message that resembles the following error message:

Run time error 48

File not found: pdfmword.dll

 When you try to install an add-in, such as Adobe Acrobat 6, the add-in is not installed in Word 2007.



CAUSE
This issue may occur if the add-in is incompatible with Word 2007.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Try to reinstall the add-in
To resolve this issue, try to reinstall the add-in. If the add-in appears to be installed successfully, start Word 2007, and then try to use the add-in. If you cannot use the add-in, use Method 2. Also, if the add-in does not appear to be installed, use Method 2.

Method 2: Install an updated version of the add-in
Contact the provider of the add-in to obtain an updated version of the add-in that is compatible with Word 2007.

For information about how to contact the provider of the add-in, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: word2007 word2k7 word12 wd2007 wd2k7 wd12

Keywords: kberrmsg kbtshoot kbaddin kbprb kbexpertisebeginner KB918768

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.