Microsoft KB Archive/322008

= WD2001: &quot;Unexpectedly Quit, Error Type 1&quot; Error Message and Missing Commands When You Try to Print =

Article ID: 322008

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Word 2001 for Mac

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This article was previously published under Q322008



SYMPTOMS
When you use Microsoft Word 2001 for Mac, you may experience one or both of the following:  When you try to print, or to perform a copy and paste operation, Word quits unexpectedly, and then you receive the following error message:

Unexpectedly quit, error type 1

 Commands (on menus) are missing.



CAUSE
This behavior may occur if one or more of the following conditions are true:
 * A Word document is corrupted.
 * A Word Settings (9) file is corrupted.
 * A preference file is corrupted.
 * An extension file is corrupted.

NOTE: This behavior may occur during an upgrade from Mac OS 8.5 to Mac OS 8.6.



RESOLUTION
To resolve this issue, follow these steps:  Start Word, and then open a new document. Perform a copy and paste operation, and then print the document.

This will determine whether the issue occurs only because of a corrupted Word document, or because of a system file. If the issue still occurs in the new document, continue with the following steps. Quit Word, and then from the Finder, open the following folder:



 Drag the Word Settings (9) file to the desktop, near the Trash.</li> Start Word from the Office 2001 folder, and then determine whether the issue is resolved (perform a copy and paste operation, and then print the document). If the issue is not resolved, continue with the following steps.</li> From the Finder, open the following folder:



</li> Drag the following files from the System Folder:Extensions folder to the desktop, near the Trash.  Microsoft Component Library</li> Microsoft OLE Automation</li> Microsoft OLE Library</li> Microsoft Structured Storage</li> Microsoft Internet Library</li></ul> </li> From the Finder, open the following folder:



</li> Drag the following files from the System Folder:Preferences folder to the desktop, near the Trash.  Embedding Preferences</li> PPC Registration Data Base</li></ul> </li> Start Word from the Office 2001 folder, and then determine whether the issue is resolved (perform a copy and paste operation, and then print the document).</li></ol>

Additional query words: MacWDX Mac WDX macword OFF2001 OFF2001KB WD2001KB

Keywords: kberrmsg kbprb KB322008

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