Microsoft KB Archive/142097

{|
 * width="100%"|

WD6X: Word Fails to Start or Produces OLE Error Message

 * }

Q142097

-

The information in this article applies to:


 * Microsoft Word for the Power Macintosh, versions 6.0, 6.0.1

-

SUMMARY
When you try to start Microsoft Word for the Power Macintosh, version 6.0 or 6.0.1, Word may not start at all or it may produce one of the following two error messages:

The application "Microsoft Word" could not be opened because "Microsoft_OLE2" could not be found.

"-or-"

The application "Microsoft Word" could not be opened because "MicrosoftDialogLib" could not be found.

CAUSE
The Power Macintosh version of Word loads OLE files during the start sequence. If Word cannot find the OLE files or if there is not enough memory for them to load, Word cannot start.

NOTE: If you use Word on a 68K Macintosh and the OLE files don't load, you can still use Word, but OLE functionality will be absent.

RESOLUTION
Cause                             Resolution -                             --

Word cannot find the OLE files    Make sure that all three required OLE required to start Word. files

Microsoft Dialog Library Microsoft OLE Library Microsoft OLE Extension

are in one of the following places: the search path for Word, the Word folder, or the Extensions folder.

There is not enough memory        Make sure that there is enough memory available to load the required    for both the Word program and OLE to OLE files. load. Check the "About this Macintosh" dialog box before starting Word to be The required OLE files:           sure there is enough memory available. If there isn't, quit other running Microsoft Dialog Library       programs, reduce Word's allocation Microsoft OLE Library          through "Get info," or increase the amount of available memory by turning Additional OLE file (required     on Virtual Memory or RAM Doubler. for complete OLE functionality):

Microsoft OLE Extension

MORE INFORMATION
During the launch sequence, Word searches for the required OLE files and loads them into random access memory (RAM). Word looks in only two places for these files. First, Word searches for the OLE files in the same folder that the program resides in. For example, if Microsoft Word is stored in a folder called MS Word, Word looks for the OLE files in the MS Word folder. Second, Word searches the System's Extension folder for the OLE files.

OLE 2 (OLE version 2.0), which ships with Word 6.x and Office 4.2.x, requires between 1 and 2 megabytes (MB) of memory to load, depending on your system configuration. When your computer starts Word 6.x, there must be enough memory to load Word and OLE. For example:

Total Memory 8 MB

System 2.5 MB

Excel 2 MB

Available 3.5 MB If Word is allocated 3 MB, that leaves 0.5 MB for OLE, which is not enough to load.

If Word cannot find the OLE files or if there is not enough memory, OLE fails to load and Word does not start.

Additional query words: can't cannot can t launch boot ppc powerpc Microsoft Word MicrosoftDialogLib Microsoft_OLE2

Keywords : kbenv kberrmsg kbole kbtshoot macword word6

Issue type :

Technology : kbHWMAC kbOSMAC kbWordSearch kbWordMSearch