Microsoft KB Archive/206866

Money Err Msg: The PIN or Password You Entered Was Wrong…

PSS ID Number: Q206866 Article last modified on 03-04-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 Microsoft Money 98 == Microsoft Money 99 == 

= SYMPTOMS =

When you attempt to connect to Money Online Services, you may receive the following error message:

The PIN or password you entered was wrong. Please try again.

When you click OK, you receive the following error message:

A prior call to Online Services was interrupted and must be completed before other online tasks can be done. Do you want to complete the call now?

If you click Yes, you receive the same error messages again. If you continue to click Yes, your financial institution or online banking service provider may eventually lock you out of your account.

= CAUSE =

This behavior can occur if all of the following conditions are true:


 * When you first attempt to connect to Online Services, you type an incorrect PIN or password.
 * When you first attempt to connect to Online Services, the call is not completed successfully.
 * Your financial institution uses CheckFree or VISA/Integrion to provide online banking services.

When you call Online Services, Money creates a set of communication files to track the call.

If you cannot complete the call, Money enters Crash Recovery mode, and attempts to complete the call using this set of files (that include the original PIN or password you typed).

= RESOLUTION =

To resolve this issue, use the following methods.

If you receive a message stating that you have entered too many incorrect PINs or passwords, use the phone number on the Contact Information tab or the Bill Pay tab to contact your financial institution or online banking service provider to reset your PIN or password.

If the incomplete call contained bill payment instructions, you must determine if your financial institution or online banking service provider received the instructions. For additional information about how to do this, please see the following article in the Microsoft Knowledge Base:

Q148300 Money: Avoiding Duplicate Payments When Communication Fails

If the incomplete call did not contain bill payment instructions, follow these steps:

  On the File menu, click Open.   In the Files Of Type box, click All Files (.).   For each of the following files you see in the list of files, right-click the file, click Delete, and then click Yes   .npc  .npd</li>  .vsa</li>  .vsb</li></ul>

where is the name of your Money file. </li>  Click Cancel. </li>  Attempt to connect to Money Online Services. </li>  When you receive the “A prior call to Online Services was interrupted” error message, click Yes. </li>  When you receive the following error message, click OK: Money attempted to recover from a previous communications error, but couldn’t due to missing communications files. Please send your original transactions again. </li></ol>

= STATUS =

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: w_money 7.0 6.0 hat bad invalid cannot change infinite loop

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========================================================= Keywords : kbdta kbonline kbbuglist Version : WINDOWS: Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1999.