Microsoft KB Archive/321355

= Remote print jobs do not print in Windows 2000 SP3 =

Article ID: 321355

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q321355





SYMPTOMS
When you try to print to a remote printer, the document does not print.



CAUSE
This problem may occur if you use a third-party print processor. Some third-party print processors capture network and printing requests and then perform them on behalf of the user. However, the third-party print processor cannot obtain the impersonation token of the user who sent the document. Therefore, the print job fails.



Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) installed to apply this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  29-May-2003  16:38  5.0.2195.6748    124,688  Adsldp.dll 29-May-2003 16:38  5.0.2195.6748    132,368  Adsldpc.dll 29-May-2003 16:38  5.0.2195.6748     63,760  Adsmsext.dll 29-May-2003 16:38  5.0.2195.6743    381,200  Advapi32.dll 29-May-2003 16:38  5.0.2195.6693     68,880  Browser.dll 29-May-2003 16:38  5.0.2195.6680    134,928  Dnsapi.dll 29-May-2003 16:38  5.0.2195.6663     92,432  Dnsrslvr.dll 29-May-2003 16:38  5.0.2195.6700     47,376  Eventlog.dll 29-May-2003 16:38  5.0.2195.6747    148,240  Kdcsvc.dll 20-May-2003 15:49  5.0.2195.6747    205,072  Kerberos.dll 26-Mar-2003 18:37  5.0.2195.6695     71,888  Ksecdd.sys 29-May-2003 16:38  5.0.2195.6749    252,176  Localspl.dll 28-May-2003 17:39  5.0.2195.6749    509,712  Lsasrv.dll 28-May-2003 17:39  5.0.2195.6749     33,552  Lsass.exe 04-Apr-2003 21:12  5.0.2195.6680    117,520  Msv1_0.dll 29-May-2003 16:38  5.0.2195.6601    311,568  Netapi32.dll 29-May-2003 16:38  5.0.2195.6695    371,984  Netlogon.dll 29-May-2003 16:38  5.0.2195.6697  1,040,144  Ntdsa.dll 29-May-2003 16:38  5.0.2195.6745     66,320  Ntprint.dll 29-May-2003 16:38  5.0.2195.6692    994,064  Ole32.dll 29-May-2003 16:38  5.0.2195.6745    381,712  Printui.dll 29-May-2003 16:38  5.0.2195.6742    432,400  Rpcrt4.dll 29-May-2003 16:38  5.0.2195.6702    187,664  Rpcss.dll 29-May-2003 16:38  5.0.2195.6613     35,088  Rshx32.dll 29-May-2003 16:38  5.0.2195.6742    392,464  Samsrv.dll 29-May-2003 16:38  5.0.2195.6737    131,344  Scecli.dll 29-May-2003 16:38  5.0.2195.6737    306,448  Scesrv.dll 21-May-2003 15:47  5.0.2195.6746  4,554,240  Sp3res.dll 29-May-2003 16:38  5.0.2195.6741     80,656  Spoolss.dll 24-Sep-2002 15:10                 1,056,768  Spsecupd.sdb 29-May-2003 16:38  5.0.2195.6601     51,472  W32time.dll 16-Aug-2002 10:32  5.0.2195.6601     57,104  W32tm.exe 29-May-2003 16:38  5.0.2195.6681     97,040  Win32spl.dll 29-May-2003 16:38  5.0.2195.6741    126,224  Wldap32.dll 29-May-2003 16:38  5.0.2195.6738     57,104  Wlnotify.dll After you apply this hotfix, the Windows Spooler component impersonates the user who sent the print job, and then renders the print job correctly.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173The Datacenter Program and Windows 2000 Datacenter Server product

For additional information about how to install multiple hotfixes with only one restart, click the following article number to view the article in the Microsoft Knowledge Base:

296861 How to install multiple Windows updates or hotfixes with only one reboot

Additional query words: SP1 SP2 SP3 SP4 SP5

Keywords: kbbug kbfix kbwin2000presp4fix kbinterop kbprint kbqfe kbnetwork kbhotfixserver KB321355

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