Microsoft KB Archive/810635

= Windows Media Player Cannot Play Streaming Media If There Are Two Remote Access Connections =

Article ID: 810635

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows 2000 Standard Edition

 Microsoft Windows NT 4.0

 Microsoft Windows 98 Second Edition</li></ul>

 Microsoft Windows Millennium Edition</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
If you are using multiple remote access connections, Microsoft Windows Media Player may not be able to play streaming media.

<div class="cause_section">

CAUSE
Windows Media Player uses the Wininet InternetGetConnectedStateEx function to detect remote access connections and local area network (LAN) connections. However, the function cannot detect the remote access connection correctly if there are multiple remote access connections. If you have multiple remote access connections running, Windows Media Player may detect that your computer is offline.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">Date        Time   Version        Size     File name --- 14-Mar-2003 18:00  6.0.2800.1175  585,728  Wininet.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbie600presp2fix kbfix kbbug KB810635

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