Microsoft KB Archive/212546

= PUB2000: Incorrect Envelope Orientation or Feed with HP DeskJet =

Article ID: 212546

Article Last Modified on 9/27/2001

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APPLIES TO


 * Microsoft Publisher 2000 Standard Edition

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This article was previously published under Q212546





SYMPTOMS
When you print an envelope to an Hewlett-Packard (HP) DeskJet printer, you may experience one of the following symptoms:
 * Nothing is printed on the envelope.
 * The orientation is incorrect.
 * The feed method is incorrect.



CAUSE
This behavior occurs if either of the following are true:
 * The HP DeskJet driver you selected is using its default settings for printing envelopes.
 * You are printing to an HP DeskJet 870 printer and the envelope is fed from the wrong side of the printer.

NOTE: This behavior has also been reported on the 690c and 890c printer models.



RESOLUTION
If you are having problems with the orientation or feed of an envelope when you print from Publisher, follow these steps:
 * 1) On the Tools menu, click Options, and then click the Printing tab.
 * 2) Click to select the Print Envelopes using these settings check box.
 * 3) Click the Orientation and Feed options you want to use, and then click OK.
 * 4) Feed the envelope into your printer using the settings you made in steps 1 through 3.
 * 5) Print your envelope.

NOTE: If you are printing to an HP DeskJet 870, the envelope feed settings will be reversed. If you select the left option, the printer will try to feed and print the envelope on the right. To work around this problem, feed the envelope from the opposite side of the printer, based on the settings you made on the Printing tab in the Options dialog box. Similar results have been reported on the HP DeskJet 722c.

Additional query words: mspub pub9 pub2k 9.0 2k pub publisher9 direction messed up upside down sideways side ways way sideway crooked incorrect

Keywords: kbfix kbprint kbprb KB212546

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