Microsoft KB Archive/319457

= USB Mouse Pointer Does Not Move Smoothly After You Resume Your Computer =

Article ID: 319457

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q319457



SYMPTOMS
After you resume your computer, your USB mouse pointer may not move smoothly. This behavior may occur if the fixes that are described in Q305177 or Q316257 are installed on your computer.



CAUSE
With some chip sets such as the Intel ICH2/ICH3 chip sets, the USB interrupt capability is not turned back on after you resume your computer.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version        Size    File name ---  17-MAR-2002  10:38  5.0.2195.5085  82,112  Halaacpi.dll 17-MAR-2002 10:38  5.0.2195.5085  66,848  Halacpi.dll 17-MAR-2002 10:38  5.0.2195.5085  82,976  Halmacpi.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words: kbBaseOS

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kboswin2000fix kbhotfixserver KB319457

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