Microsoft KB Archive/224546

= STOP 0xA in Ndis.sys or Netbt.sys on Compaq Proliant computers =

Article ID: 224546

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q224546



SYMPTOMS
When you use a Netelligent 10/100 Dual-Port NIC Model NC 3122 in a Compaq Proliant computer, you may receive any of the following error messages:  

STOP A (0x00000010, 0x00000002, 0x0, ) in NDIS.SYS

where  is a kernel mode address.

 

STOP A (0x00000064, 0x00000002, 0x00000000, )in NETBT.SYS

where  is a kernel mode address.



CAUSE
This issue can occur when you have a large amount of network I/O traffic and you installed the Compaq NIC Management Agents.



RESOLUTION
To resolve this issue, do one of the following:
 * Replace the Network Interface Card(s) (NIC) with a different model of NIC and remove the NC 3122 drivers.
 * Retain the existing NC 3122 NICs, but update the NIC drivers by applying SSD 2.14 or SoftPaq 9851.
 * If you are using Compaq's NIC management agents, apply management agents version 4.22. Alternatively, remove these NIC management agents until you can apply 4.22. Otherwise, you will receive a Event ID 516 when you start the comptuer. This event ID is a nuisance message. Additionally, the reporting to the Compaq Managment software will be unreliable. . To disable the Compaq NIC Management Agents, follow these steps:
 * In Control Panel, double-click Insight Agents.
 * On the Services tab, click Compaq NIC Management Agents.
 * Click Remove, and then click Yes.
 * Restart your computer.



MORE INFORMATION
For more information, please contact Compaq technical support or visit the following Compaq Web site:

http://h18007.www1.hp.com/support/files/server/us/index.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: n100nt.sys qnft.sys nt

Keywords: kbenv kberrmsg kbnetwork kbprb KB224546

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