Microsoft KB Archive/96188

= &quot;Divide by Zero&quot; Error Message with HP DeskJet Printer =

Article ID: 96188

Article Last Modified on 1/18/2007

-

APPLIES TO


 * Microsoft Works 2.0 Standard Edition
 * Microsoft Windows 98 Standard Edition

-



This article was previously published under Q96188



SYMPTOMS
Microsoft Windows 3.1 will generate a &quot;Divide by zero&quot; error message if you run Works 2.0 for Windows in form view in the Database module and the default printer is set to the Hewlett-Packard (HP) DeskJet Series driver version 2.0 or 2.1.



RESOLUTION
If you have:  Windows 3.1, and the DeskJet 500 or earlier:

Update the driver to HP DeskJet (model) v.1.1 driver and Universal Printer Driver version 3.1.x or later (provided with Windows).

 Windows 3.1, and the DeskJet 500C or 550C:

Update the driver to HP DeskJet printer driver version 3.0 (contact HP).



Microsoft has confirmed this to be a problem in Works version 2.0 for Windows and the HP DeskJet Series printer drivers versions 2.0 and 2.1. This problem was corrected in Works version 2.0a.

Keywords: KB96188

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.