Microsoft KB Archive/195872

= OL2000: Bitmaps in Message May Not Print Using HP5si MX PCL Driver =

Article ID: 195872

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q195872





SYMPTOMS
In Microsoft Outlook, when you use a Hewlett-Packard (HP) 5si printer with the HP5si MX PCL printer driver, version 2.51, to print a message you received and the message contains an embedded bitmap, only the text of the message prints. The bitmap is missing.



RESOLUTION
Choose one of the following methods:


 * Use the HP4si MX printer driver.

For more information about installing a printer driver, search the Windows Help Index for "printer drivers, installing."


 * In the Printer Properties, on the Graphics tab, click to select Use Raster Graphics.

For more information about changing the printer properties, search the Windows Help Index for "printer settings, changing."


 * In the Printer Properties, on the Graphics tab, click to select HP-GL/2 Graphics.

For more information about changing the printer properties, search the Windows Help Index for "printer settings, changing."


 * Include the bitmap in a Microsoft Word document and send the document in a message as an attachment.
 * Use Microsoft Word as your default message format, and send the bitmap in a new message.



MORE INFORMATION
Hewlett-Packard printers and drivers are manufactured by Hewlett-Packard Company, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: picture OL2K

Keywords: kbprint kbprb kb3rdparty KB195872

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