Microsoft KB Archive/180748

= Compaq Keys Stop Working After Installing IntelliPoint Software =

Article ID: 180748

Article Last Modified on 12/22/2004

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APPLIES TO


 * Microsoft IntelliPoint 1.0
 * Microsoft IntelliPoint 1.1
 * Microsoft IntelliPoint 2.0
 * Microsoft IntelliPoint 2.1

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This article was previously published under Q180748



SYMPTOMS
When you install the Microsoft IntelliPoint software, the programmable keys on your Compaq Armada laptop computer may no longer function properly.



RESOLUTION
To work around this issue, quit the Point32 program. To do so, follow these steps:
 * 1) Press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 2) Click Point32, and then click End Task.

NOTE: Because Point32 starts each time you start Windows, you must quit the Point32 program by following these steps each time you start Windows.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
The Point32 program is a tool installed by the IntelliPoint software.

Additional query words: 1.00 1.10 2.00 2.10 intelli point shortcuts quick

Keywords: kbhardware kbprb KB180748

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