Microsoft KB Archive/224283

Cannot Remove Internet Explorer with Add/Remove Programs Tool

PSS ID Number: Q224283 Article last modified on 03-27-1999

winnt:4.0

winnt

================================================================ ==

The information in this article applies to:

 == Microsoft Windows NT Server version 4.0, Terminal Server Edition == 

= SYMPTOMS =

When you try to uninstall Microsoft Internet Explorer 4.x or Internet Explorer 5 in Terminal Server by using the Add/Remove Programs tool in Control Panel, you may receive the following error message:

Setup has determined you have multiple versions of Internet Explorer 4.0 installed in different operating systems. Setup can not uninstall the current Internet explorer installation. Please restart the machine under the other operating system and then remove Internet Explorer. After that uninstall is complete start the system again with the original operating system and use IEREMOVE from Start, Run to completely remove Internet Explorer from this installation.

= CAUSE =

The error message occurs because Terminal Server detects an invalid mode for uninstalling the program.

= RESOLUTION =

Change to installation mode before you uninstall Internet Explorer. To change to installation mode, type “change user /install” (without the quotation marks) at a command prompt. Then, use the Add/Remove Programs tool to uninstall Internet Explorer.

Additional query words:

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========================================================= Keywords : kberrmsg kbsetup Version : winnt:4.0 Platform : winnt Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.