Microsoft KB Archive/192633

= Picture It! Express Err Msg: Cannot Find Media File... =

Article ID: 192633

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Plus! 98 Standard Edition

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This article was previously published under Q192633



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.



SYMPTOMS
When you attempt to play one of the video clips in Microsoft Picture It! Express Help, you may receive the following error message:

Cannot find media file. Please insert the CD into the CD drive and try again.



CAUSE
This behavior can occur if the Plus! 98 CD-ROM is not in the CD-ROM drive.



RESOLUTION
To resolve this issue, insert the Plus! 98 CD-ROM into the CD-ROM drive, wait a few seconds, and then attempt to play the video clip again.

NOTE: Press and hold down the SHIFT key when you insert the CD-ROM to prevent the Plus! 98 CD-ROM from starting automatically.

If this does not resolve the issue, remove and reinstall Plus! 98 using the Add/Remove Programs tool in Control Panel.



MORE INFORMATION
This behavior can also occur if you install Plus! 98 from a hard disk or over a network.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this issue, use Registry Editor to change the value data of the Help Media value in the following registry key   \HKEY_LOCAL_MACHINE\Software\Microsoft\Picture It! Express\InstallDest to :\PIE\UAFiles, where is the letter of the CD-ROM drive.

Additional query words: plus98 pie movie

Keywords: kbenv kberrmsg kbprb KB192633

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