Microsoft KB Archive/297475

= You receive &quot;No supported media type was found on this computer&quot; error message when you use a Linear Tape-Open tape drive with Remote Storage in Windows Server 2003, Enterprise Edition =

Article ID: 297475

Article Last Modified on 11/20/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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This article was previously published under Q297475



Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you use a Linear Tape-Open (LTO) tape drive with Remote Storage, you receive the following error message:

No supported media type was found on this computer.



CAUSE
This behavior can occur because most LTO formats are not supported by Remote Storage. Remote Storage provides support for 4 millimeter (mm), 8 mm, and digital linear tape (DLT) formats.



STATUS
This behavior is by design.



MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Most LTO tape drives are not supported in Removable Storage and cannot be used with the backup program that is included with Windows Server 2003, Enterprise Edition. Currently, only the Ultrium LTO format is supported.

Note You must add an entry in the Windows registry on your computer to support the Ultrium LTO device. To do this, follow these steps:  Click Start, click Run, type regedt32, and then click OK. Locate and click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Remote_Storage_Server\Parameters

Note You may have to create the Remote_Storage_Server and Parameters subkeys. Click Parameters, and then click Add Value on the Edit menu. Type TapeTypesToSupport, click REG_MULTI_SZ from the Data Type list, click OK, type 86 , and then click OK. Quit Registry Editor.</li></ol>

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: RSS regedit

Keywords: kbtshoot kberrmsg kbhardware kbprb KB297475

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