Microsoft KB Archive/267968

= Office 2000 programs quit immediately after starting after you apply the Office 2000 SR-1/SR-1a update =

Article ID: 267968

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Office 2000 Service Pack 1
 * Microsoft Access 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q267968



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you start one of the Microsoft Office programs, the program quits immediately after it starts.



CAUSE
You may experience this behavior if all of the following are true:
 * You created an administrative installation of Office by using a CD key that begins with GC6J3.
 * On a network client, you installed Office from this administrative installation.
 * You updated the administrative installation with the SR-1/SR-1a administrative update.
 * You updated the network client from the SR-1/SR-1a administrative installation.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, follow these steps:  

 Using your original Office 2000 CD, create a new administrative installation in a folder that is different from your original administrative installation.

NOTE: If the product CD Key begins with GC6J3, the Product Key is not valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your Office product to obtain a valid product CD key, or purchase a valid Microsoft Office 2000 product. After you obtain a valid product CD key, continue with the following steps.

For more information about purchasing Microsoft Office, browse to the following Microsoft Web site:

http://www.microsoft.com/office/howtobuy/default.mspx

 Update this new administrative installation with the SR-1/SR-1a administrative update.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

257983 OFF2000: How to Obtain and Apply the SR-1/SR-1a Update to Administrative Installations

If you followed steps 1 through 2 because you do not have an SR-1/SR-1a CD, go to step 4.

 Using your SR-1/SR-1a CD, create a new administrative installation in a folder that is different from your original administrative installation.

NOTE: Use the CD key on the back of the SR-1/SR-1a CD case, unless is begins with GC6J3. If the product CD Key begins with GC6J3, the Product Key is not valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your Office product to obtain a valid product CD key, or purchase a valid Microsoft Office 2000 product. After you obtain a valid product CD key, continue with the follow steps.

For more information about purchasing Microsoft Office, browse to the following Microsoft Web site:

http://www.microsoft.com/office/howtobuy/default.mspx

 On a network client that is experiencing the symptoms described earlier in this article, click Start on the Windows taskbar, and then click Run. In the Open box, type a command line similar to the following:

\Setup.exe /fv Data1.msi

where  is the full path to the new administrative installation.

This recaches the Data1.msi file from the new administrative installation onto the network client.</li> Click Start, and then click Run.</li> In the Open box, type regedit, and then click OK.</li>  In Registry Editor, find the following subkey (folder):

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

Click the plus sign (+) next to this folder. If you see only one subkey in this folder that has a 32-character {GUID} (globally unique identifier), select that subkey and go to step 9.

If you see more than one subkey that has a 32-character {GUID}, select each one until you find the one whose DisplayName value (in the right pane) matches your version of Office.

For example, if you have Office 2000 Premium CD 1 and CD 2 installed, the 32-character {GUID} and the DisplayName value are:

Office 2000 Premium CD 1
<pre class="fixed_text">{GUID}:        {00000409-78E1-11D2-B60F-006097C998E7} DisplayName:   Microsoft Office 2000 Premium

Office 2000 Premium CD 2
<pre class="fixed_text">{GUID}:        {00040409-78E1-11D2-B60F-006097C998E7} DisplayName:   Microsoft Office 2000 Disc 2 </li> For the selected {GUID} subkey, select the ProductID string value in the right pane.</li> On the Edit menu, click Rename.</li> Type OldProductID and then press ENTER.</li> On the Registry menu, click Exit.</li> Start any Office program.</li> When the Microsoft Office 2000 User Information dialog box appears, type the CD Key that you used to create the new administrative installation.</li></ol>

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MORE INFORMATION
230848 OFF2000: Numbering Scheme for Product Code GUIDs

Additional query words: OFF2000 stops exits

Keywords: kbtshoot kbstartprogram kbprb KB267968

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