Microsoft KB Archive/914078

= You receive an error message or you cannot see the Microsoft Dynamics CRM user records after you run the Sample Data Wizard in Microsoft Dynamics CRM 3.0 =

Article ID: 914078

Article Last Modified on 9/18/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
You experience one of the following symptoms in Microsoft Dynamics CRM 3.0:  After you map sample data that you bring into Microsoft Dynamics CRM 3.0 by using the Sample Data Wizard, you receive the following error message:

User Name is invalid

 You cannot see the records for the Microsoft Dynamics CRM user after you run the Sample Data Wizard. This is true even if the Microsoft Dynamics CRM user is correctly mapped. For example, you cannot see the Leads records and the Tasks records for the Microsoft Dynamics CRM user. Therefore, the sample data is installed incorrectly.

Additionally, you receive the following error message in the SampleDataWizard.log file:

Sample Data Wizard started at 

Fresh Installation started at - 

fetch organization - 

Created Business Units and Users. - 

Imported workflows. - 

Created Emails - 

Created Subjects. - 

Created Territories. - 

Created Teams. - 

The user does not hold the necessary privileges.

Platform

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Error occurred while creating competitors. - 

Server was unable to process request. - <Date and Time>

The user does not hold the necessary privileges.

Platform

- <Date and Time>

Error occurred in creating SalesLiterature. - <Date and Time>

Server was unable to process request. - <Date and Time>

Note In this error message,  represents the actual date and the actual time. For example, the actual date and the actual time could be &quot;7/19/2007 8:54:07 AM.&quot;</li></ul>

<div class="cause_section">

CAUSE
This problem occurs if either of the following conditions is true:
 * The Restricted Access Mode check box is selected on your user record. See Resolution 1.
 * You create active Microsoft Dynamics CRM users before you run the Sample Data Wizard. Additionally, the Restricted Access Mode check box is not selected on your user record. See Resolution 2.

<div class="resolution_section">

Resolution 1
To resolve this problem, follow these steps to clear the Restricted Access Mode check box:
 * 1) Log on to the Microsoft CRM Web client as a user who is assigned the Microsoft CRM System Administrator role.
 * 2) Click Go To, point to Settings, click Settings, click Business Unit Settings, and then click Users.
 * 3) Double-click the user account who tried to import the sample data.
 * 4) Click to clear the Restricted Access Mode check box.
 * 5) Click Save and Close.
 * 6) Restart the Sample Data Wizard.

Note This method uses a license for the System Administrator account.

Resolution 2
To resolve this problem, disable the active Microsoft Dynamics CRM users before you start the Sample Data Wizard. To do this, follow these steps: <ol> Log on to Microsoft Dynamics CRM as a user who is assigned the Microsoft CRM System Administrator role.</li> On the Settings menu, click Business Unit Settings, and then click Users.</li> Select all the active Microsoft Dynamics CRM users. You do not have to select the administrator.</li> On the More Actions menu, click Disable.</li> Click OK.</li> Restart the Sample Data Wizard.

Note You may receive the following error message when you try to restart the Sample Data Wizard:

An unhandled exception has occurred in a component in your application. Click continue and application will ignore this error and attempt to continue. Object reference not set to an instance of an object.

For information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

911329 Error message when you run the Sample Data Wizard in Microsoft Dynamics CRM 3.0: &quot;Object reference not set to an instance of an object&quot;

</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
If the Restricted Access Mode check box is selected for a user, the user does not have a Microsoft CRM user license. Restricted access mode allows for only limited Microsoft CRM server administrative privileges. This user will not have access to sales, service, and marketing functions.

For more information about how to use the Sample Data Wizard, see chapter 18, &quot;Install the Sample Database,&quot; in the Microsoft CRM 3.0 Implementation Guide. To obtain this guide, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=1ff067f8-4f77-40f0-ae9c-68ada7d4f16a&DisplayLang=en

Keywords: kberrmsg kbmbsinstallation kbmbsmigrate kbprb KB914078

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