Microsoft KB Archive/322967

= SMS: Client Software Distribution Component May Not Be Upgraded =

Article ID: 322967

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q322967



SYMPTOMS
After you apply a Systems Management Server (SMS) 2.0 service pack or a client-side Software Distribution hotfix, clients may not upgrade their Software Distribution client component. The symptoms of this problem may include:  The Software Distribution component in the SMS Control Panel tool shows a status of &quot;Repair Pending.&quot; The client's Ccim32.log file in the %Windir%\MS\SMS\Logs folder contains the following entries:

Component &quot;Software Distribution&quot; needs to be upgraded

OS Version has changed since the last install of component &quot;Software Distribution&quot;

Component &quot;Software Distribution&quot; install/verify/upgrade last done at 08:42:31 November 21, 2001

Client core file version (from cliver.exe) is 2.00.1493.4006

Warning: Inbox manager token file found (\\SERVER01\CAP_SO1\clicomp.box\SWDist\inboxlck.tok), waiting 10 seconds for directory refresh to finish...

Warning: Directory still in use by inbox manager; skipping operations

Warning - could not find a site CAP with uplevel version of component Software Distribution

 The server's Inboxmgr.log file in the \SMS\Logs folder contains the following entry:

Failed to copy X:\SMS\inboxes\clicomp.src\SWDist\i386\swdist32.exe to X:\CAP_SO1\clicomp.box\SWDist\i386\swdist32.exe because of sharing violation.



Note This type of problem may also occur with client components other than Software Distribution.



WORKAROUND
To work around this issue:  Stop the SMS_INBOX_MANAGER component on the site server by using SMS Service Manager. Use Computer Management or Server Manager to close all open file connections on \CAP_ \Clicomp.box\SWDist. Repeat this step for all client access points (CAPs) that exhibit the issue. Start the SMS_INBOX_MANAGER component on the site server. Verify that the component copies the updated Swdist32.exe file. You can see this in the Inboxmgr.log file:

Copying X:\SMS\inboxes\clicomp.src\SWDist\i386\swdist32.exe to X:\CAP_S01\clicomp.box\SWDist\i386\swdist32.exe, OK

Note that the Swdist32.exe file in the CAP_S01\Clicomp.box\SWDist\I386 folder on the CAP should have the same date, size, and version number as the Swdist32.exe file in the SMS\Inboxes\Clicomp.src\SWDist\I386 folder on the site server.</li></ul>

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MORE INFORMATION
For more information about deploying SMS service packs, including information about how to determine if client components are upgraded successfully, visit the following Microsoft Web site:

Deploying SMS Service Packs

Additional query words: prodsms

Keywords: kbprb KB322967

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