Microsoft KB Archive/875269

= You cannot save a rule with the &quot;Forward it to&quot; attribute set to a fax or Short Message Service address that is enclosed in brackets (&quot;[ ]&quot;) in Outlook Web Access in Exchange Server 2003 =

Article ID: 875269

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
In Microsoft Outlook Web Access (OWA), if you create a rule and then set the Forward it to attribute to a fax or Short Message Service address that is enclosed in brackets (&quot;[ ]&quot;), you receive the following error message:

This rule can't be saved. Wait a few minutes, and then try again. If the problem persists, contact your server administrator.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version            Size    File name 28-Sep-2004 00:59                     186  Blank.htm 05-Aug-2004 01:59                     884  Ctrl_calendar.css 28-Sep-2004 01:00                   8,454  Ctrl_calendar.htc 28-Sep-2004 00:59                  32,093  Ctrl_calendar.js   28-Sep-2004  01:00                   4,408  Ctrl_calendarview.css 28-Sep-2004 01:00                  12,910  Ctrl_calendarview.htc 28-Sep-2004 00:59                  76,663  Ctrl_calendarview.js   05-Aug-2004  01:59                     489  Ctrl_calendarviewprn.css 02-Jun-2004 23:57                  12,985  Ctrl_calviewdaily.xsl 02-Jun-2004 23:57                  12,374  Ctrl_calviewmonthly.xsl 02-Jun-2004 23:57                   8,425  Ctrl_calviewweekly.xsl 28-Sep-2004 01:00                     986  Ctrl_ctxtmenu.htc 28-Sep-2004 00:59                   4,920  Ctrl_ctxtmenu.js   28-Sep-2004  01:00                   3,565  Ctrl_datepicker.htc 05-Aug-2004 01:58                  35,382  Ctrl_datepicker.js   28-Sep-2004  01:00                   6,575  Ctrl_formatbar.htc 28-Sep-2004 00:59                  19,094  Ctrl_formatbar.js   28-Sep-2004  01:00                   1,658  Ctrl_freebusy.css 28-Sep-2004 01:00                   1,349  Ctrl_freebusy.htc 28-Sep-2004 00:59                  35,039  Ctrl_freebusy.js   28-Sep-2004  01:00                   3,068  Ctrl_message.htc 28-Sep-2004 00:59                  16,027  Ctrl_message.js   28-Sep-2004  01:00                   6,636  Ctrl_mimeformatbar.htc 05-Aug-2004 01:58                  11,742  Ctrl_mimeformatbar.js   28-Sep-2004  01:00                   1,352  Ctrl_notify.htc 05-Aug-2004 01:58                     473  Ctrl_notify.js   05-Aug-2004  01:58                   5,694  Ctrl_poll.js   28-Sep-2004  01:00                   1,351  Ctrl_reminder.htc 28-Sep-2004 00:59                   8,482  Ctrl_reminder.js   28-Sep-2004  01:00                     864  Ctrl_tabpages.htc 05-Aug-2004 01:58                   1,408  Ctrl_tabpages.js   28-Sep-2004  01:00                   2,736  Ctrl_tree.htc 28-Sep-2004 00:59                  26,880  Ctrl_tree.js   28-Sep-2004  01:00                   2,470  Ctrl_tree_pf.htc 28-Sep-2004 00:59                  26,286  Ctrl_tree_pf.js   02-Jun-2004  23:58                   1,909  Ctrl_tree_pf.xsl 28-Sep-2004 01:00                   3,115  Ctrl_view.htc 28-Sep-2004 00:59                  73,451  Ctrl_view.js   02-Jun-2004  23:58                  42,533  Ctrl_view.xsl 28-Sep-2004 01:50  6.5.7232.38  1,086,464  Davex.dll 28-Sep-2004 00:59                   6,183  Dlg_anr.js   23-Aug-2004  18:59                   6,915  Dlg_editname.js   28-Sep-2004  00:59                  22,901  Dlg_editrule.js   28-Sep-2004  00:59                   4,184  Dlg_editsignature.js   28-Sep-2004  00:59                  19,095  Dlg_gal.js   23-Aug-2004  18:59                   6,035  Dlg_gallookup.js   28-Sep-2004  00:59                   7,137  Dlg_junk.js   28-Sep-2004  00:59                   4,942  Dlg_movecopy.js   28-Sep-2004  00:59                   2,963  Dlg_newfolder.js   28-Sep-2004  00:59                  18,270  Dlg_options.js   05-Aug-2004  01:59                  19,887  Dlg_recurrence.js   28-Sep-2004  00:59                  27,575  Dlg_reminder.js   28-Sep-2004  00:59                   9,487  Dlg_rules.js   28-Sep-2004  00:59                  15,404  Dlg_spell.js   28-Sep-2004  00:59                  22,594  Dlg_taskrecurrence.js   05-Aug-2004  01:59                   9,893  Dl_appointment.js   05-Aug-2004  01:59                   7,835  Dl_composeapptrecurr.js   28-Sep-2004  00:59                   4,380  Dl_composecommon.js   05-Aug-2004  01:59                  14,895  Dl_composetaskrecurr.js   28-Sep-2004  00:59                   6,165  Dl_contact.js   05-Aug-2004  01:59                   3,687  Dl_folderview.js   28-Sep-2004  00:59                   3,788  Dl_junk.js   28-Sep-2004  00:59                   7,357  Dl_misc.js   28-Sep-2004  00:59                   5,441  Dl_options.js   05-Aug-2004  01:59                  13,263  Dl_task.js   17-Sep-2004  23:43  6.5.6980.94     20,992  Exhotfix.dll 28-Sep-2004 01:50  6.5.7232.38  2,567,680  Exoledb.dll 05-Aug-2004 01:59                   4,141  Frm_attach.js   28-Sep-2004  00:59                  28,843  Frm_composeappt.js   28-Sep-2004  00:59                  14,381  Frm_composecdl.js   28-Sep-2004  00:59                  27,724  Frm_composecontact.js   28-Sep-2004  00:59                  14,464  Frm_composenote.js   28-Sep-2004  00:59                  10,429  Frm_composepost.js   28-Sep-2004  00:59                  31,404  Frm_composetask.js   27-Sep-2004  09:59                   6,319  Frm_forwardmeeting.js   05-Aug-2004  01:59                     493  Frm_logoff.js   28-Sep-2004  00:59                  25,359  Frm_mimecommon.js   28-Sep-2004  00:59                  49,641  Frm_mimenote.js   28-Sep-2004  00:59                   4,314  Frm_mimepreviewpane.js   28-Sep-2004  00:59                   2,418  Frm_previewpane.js   28-Sep-2004  00:59                  11,252  Frm_readappt.js   28-Sep-2004  00:59                   6,023  Frm_readnote.js   28-Sep-2004  00:59                   4,908  Frm_readpost.js   28-Sep-2004  00:59                   3,448  Frm_readreports.js   28-Sep-2004  01:00                   5,068  Frm_readtask.js   28-Sep-2004  01:00                   1,932  Owaprint.css 28-Sep-2004 01:00                  10,499  Owastyle.css 28-Sep-2004 01:00                   1,702  Owastyledl.css 28-Sep-2004 17:34  5.3.18.6       316,664  Setupmcl.exe 28-Sep-2004 01:00                   1,060  Sps.css 05-Aug-2004 01:59                     216  Style-chs30.css 27-Sep-2004 10:00                     203  Style-cht30.css 05-Aug-2004 01:59                     222  Style-jpn30.css 05-Aug-2004 01:59                     200  Style-kor30.css 05-Aug-2004 01:59                     204  Style-large30.css 05-Aug-2004 01:59                     204  Style30.css 02-Jun-2004 23:58                   6,941  Tf_galfind.xsl 02-Jun-2004 23:58                  11,610  Tf_messages.xsl 02-Jun-2004 23:58                  10,677  Tf_twoline.xsl 28-Sep-2004 01:00                   1,501  Util_addrval.js   05-Aug-2004  01:59                   4,293  Util_buttons.js   28-Sep-2004  01:00                   3,438  Util_calendar.js   28-Sep-2004  01:00                     877  Util_calmessaging.htc 28-Sep-2004 01:00                   8,747  Util_calmessaging.js   28-Sep-2004  01:00                  16,992  Util_forms.js   28-Sep-2004  01:00                   9,061  Util_mimemsg.js   28-Sep-2004  01:00                  17,273  Util_owa.js   28-Sep-2004  01:00                  14,167  Util_recipients.js   28-Sep-2004  01:00                  27,763  Util_view.js   28-Sep-2004  01:00                   8,134  Vw_calendar.js   05-Aug-2004  01:59                   1,062  Vw_calendarpart.css 28-Sep-2004 01:00                     636  Vw_calendarpart.js   28-Sep-2004  01:00                   1,938  Vw_contact.js   28-Sep-2004  01:00                   2,659  Vw_dumpster.js   28-Sep-2004  01:00                   9,646  Vw_message.js   05-Aug-2004  01:59                   1,612  Vw_messagepart.js   28-Sep-2004  01:00                  34,462  Vw_navbar.js   28-Sep-2004  01:00                   8,926  Vw_search.js   28-Sep-2004  01:00                   5,333  Vw_task.js   28-Sep-2004  01:00                   3,483  Vw_taskpart.js   28-Sep-2004  00:58  6.5.7232.38  5,179,904  Wmtemplates.dll 05-Aug-2004 21:49                  11,221  Logoff.asp 05-Aug-2004 21:49                  28,450  Logon.asp 05-Aug-2004 21:56                  28,750  Logon.asp 05-Aug-2004 21:50                  28,749  Logon.asp 05-Aug-2004 21:56                  28,990  Logon.asp 05-Aug-2004 21:48                  28,002  Logon.asp 05-Aug-2004 21:49                  28,023  Logon.asp 05-Aug-2004 21:53                  28,798  Logon.asp 05-Aug-2004 21:54                  28,728  Logon.asp 05-Aug-2004 21:51                  28,849  Logon.asp 05-Aug-2004 21:51                  28,902  Logon.asp 05-Aug-2004 21:45                  29,145  Logon.asp 05-Aug-2004 21:44                  29,067  Logon.asp 05-Aug-2004 21:52                  29,210  Logon.asp 05-Aug-2004 21:50                  28,360  Logon.asp 05-Aug-2004 21:55                  29,170  Logon.asp 05-Aug-2004 21:45                  29,014  Logon.asp 05-Aug-2004 21:47                  28,883  Logon.asp 05-Aug-2004 21:47                  28,612  Logon.asp 05-Aug-2004 21:54                  28,735  Logon.asp 05-Aug-2004 21:52                  28,922  Logon.asp 05-Aug-2004 21:52                  28,898  Logon.asp 05-Aug-2004 21:54                  28,911  Logon.asp 05-Aug-2004 21:46                  28,873  Logon.asp 05-Aug-2004 21:53                  28,762  Logon.asp 05-Aug-2004 21:55                  28,822  Logon.asp 28-Jul-2004 14:40                  28,622  Logon.asp 05-Aug-2004 21:56                  11,290  Logoff.asp 05-Aug-2004 21:50                  11,288  Logoff.asp 05-Aug-2004 21:56                  11,325  Logoff.asp 05-Aug-2004 21:48                  11,161  Logoff.asp 05-Aug-2004 21:49                  11,160  Logoff.asp 05-Aug-2004 21:53                  11,316  Logoff.asp 05-Aug-2004 21:54                  11,306  Logoff.asp 05-Aug-2004 21:51                  11,317  Logoff.asp 05-Aug-2004 21:51                  11,280  Logoff.asp 05-Aug-2004 21:45                  11,362  Logoff.asp 05-Aug-2004 21:44                  11,349  Logoff.asp 05-Aug-2004 21:52                  11,408  Logoff.asp 05-Aug-2004 21:50                  11,237  Logoff.asp 05-Aug-2004 21:55                  11,351  Logoff.asp 05-Aug-2004 21:45                  11,329  Logoff.asp 05-Aug-2004 21:47                  11,325  Logoff.asp 05-Aug-2004 21:47                  11,277  Logoff.asp 05-Aug-2004 21:54                  11,284  Logoff.asp 05-Aug-2004 21:52                  11,324  Logoff.asp 05-Aug-2004 21:52                  11,293  Logoff.asp 05-Aug-2004 21:54                  11,305  Logoff.asp 05-Aug-2004 21:46                  11,307  Logoff.asp 05-Aug-2004 21:53                  11,316  Logoff.asp 05-Aug-2004 21:55                  11,330  Logoff.asp 01-Oct-2004 22:15                  33,072  Exhotfix.cdf 17-Sep-2004 23:43  6.5.6980.94     20,992  Exhotfix.dll 28-Jul-2004 14:40                  11,282  Logoff.asp

 Date        Time   Version      Size    File name --  23-Jul-2004  22:38                        186  Blank.htm 23-Jul-2004 22:38                        884  Ctrl_calendar.css 23-Jul-2004 22:38                      8,454  Ctrl_calendar.htc 23-Jul-2004 22:38                     32,093  Ctrl_calendar.js   23-Jul-2004  22:38                      4,408  Ctrl_calendarview.css 23-Jul-2004 22:38                     12,846  Ctrl_calendarview.htc 23-Jul-2004 22:38                     76,745  Ctrl_calendarview.js   23-Jul-2004  22:38                        489  Ctrl_calendarviewprn.css 06-Jun-2003 20:58                     12,985  Ctrl_calviewdaily.xsl 06-Jun-2003 20:58                     12,374  Ctrl_calviewmonthly.xsl 06-Jun-2003 20:58                      8,425  Ctrl_calviewweekly.xsl 23-Jul-2004 22:38                        986  Ctrl_ctxtmenu.htc 23-Jul-2004 22:38                      4,908  Ctrl_ctxtmenu.js   23-Jul-2004  22:38                      3,565  Ctrl_datepicker.htc 23-Jul-2004 22:38                     35,382  Ctrl_datepicker.js   23-Jul-2004  22:38                      6,575  Ctrl_formatbar.htc 23-Jul-2004 22:38                     19,094  Ctrl_formatbar.js   23-Jul-2004  22:38                      1,658  Ctrl_freebusy.css 23-Jul-2004 22:38                      1,349  Ctrl_freebusy.htc 23-Jul-2004 22:38                     35,039  Ctrl_freebusy.js   05-Jan-2004  18:41                     44,274  Ctrl_freebusy20.htc 23-Jul-2004 22:38                      3,068  Ctrl_message.htc 23-Jul-2004 22:38                     15,985  Ctrl_message.js   23-Jul-2004  22:38                      6,636  Ctrl_mimeformatbar.htc 23-Jul-2004 22:38                     11,742  Ctrl_mimeformatbar.js   23-Jul-2004  22:38                      1,352  Ctrl_notify.htc 23-Jul-2004 22:38                        473  Ctrl_notify.js   23-Jul-2004  22:38                      5,665  Ctrl_poll.js   23-Jul-2004  22:38                      1,351  Ctrl_reminder.htc 23-Jul-2004 22:38                      8,470  Ctrl_reminder.js   23-Jul-2004  22:38                        864  Ctrl_tabpages.htc 23-Jul-2004 22:38                      1,408  Ctrl_tabpages.js   23-Jul-2004  22:38                      2,736  Ctrl_tree.htc 23-Jul-2004 22:38                     26,617  Ctrl_tree.js   05-Jan-2004  18:41                     36,803  Ctrl_tree20.js   23-Jul-2004  22:38                      2,470  Ctrl_tree_pf.htc 23-Jul-2004 22:38                     26,036  Ctrl_tree_pf.js   06-Jun-2003  20:58                      1,938  Ctrl_tree_pf.xsl 23-Jul-2004 22:38                      3,115  Ctrl_view.htc 23-Jul-2004 22:38                     73,103  Ctrl_view.js   06-Jun-2003  20:58                     42,533  Ctrl_view.xsl 26-Jul-2004 18:44  6.5.6980.97     1,064,960  Davex.dll 23-Jul-2004 22:38                      6,183  Dlg_anr.js   23-Jul-2004  22:38                      6,915  Dlg_editname.js   23-Jul-2004  22:38                     23,236  Dlg_editrule.js   23-Jul-2004  22:38                      4,184  Dlg_editsignature.js   23-Jul-2004  22:38                     18,981  Dlg_gal.js   05-Jan-2004  18:41                      8,482  Dlg_gal20.js   23-Jul-2004  22:38                      5,979  Dlg_gallookup.js   23-Jul-2004  22:38                      7,294  Dlg_junk.js   23-Jul-2004  22:38                      5,031  Dlg_movecopy.js   23-Jul-2004  22:38                      2,963  Dlg_newfolder.js   23-Jul-2004  22:38                     21,032  Dlg_options.js   23-Jul-2004  22:38                     20,170  Dlg_recurrence.js   23-Jul-2004  22:38                     27,717  Dlg_reminder.js   23-Jul-2004  22:38                      9,578  Dlg_rules.js   23-Jul-2004  22:38                     17,500  Dlg_spell.js   23-Jul-2004  22:38                     22,594  Dlg_taskrecurrence.js   23-Jul-2004  22:38                      9,893  Dl_appointment.js   23-Jul-2004  22:38                      7,835  Dl_composeapptrecurr.js   23-Jul-2004  22:38                      4,380  Dl_composecommon.js   23-Jul-2004  22:38                     14,895  Dl_composetaskrecurr.js   23-Jul-2004  22:38                      6,165  Dl_contact.js   23-Jul-2004  22:38                      3,687  Dl_folderview.js   23-Jul-2004  22:38                      3,612  Dl_junk.js   23-Jul-2004  22:38                      7,357  Dl_misc.js   23-Jul-2004  22:38                      5,441  Dl_options.js   23-Jul-2004  22:38                     13,263  Dl_task.js   26-Jul-2004  18:49  6.5.6980.97     3,618,816  Excdo.dll 27-Jun-2004 04:18  6.5.6980.94        20,480  Exhotfix.dll 26-Jul-2004 03:44  6.5.6980.97     2,532,864  Exoledb.dll 23-Jul-2004 22:38                      3,837  Frm_attach.js   23-Jul-2004  22:38                     28,551  Frm_composeappt.js   23-Jul-2004  22:38                     14,473  Frm_composecdl.js   23-Jul-2004  22:38                     26,488  Frm_composecontact.js   05-Jan-2004  18:41                     28,477  Frm_composecontact20.js   23-Jul-2004  22:38                     14,310  Frm_composenote.js   23-Jul-2004  22:38                     10,210  Frm_composepost.js   23-Jul-2004  22:38                     31,331  Frm_composetask.js   23-Jul-2004  22:38                      6,184  Frm_forwardmeeting.js   23-Jul-2004  22:38                        558  Frm_logoff.js   23-Jul-2004  22:38                     25,281  Frm_mimecommon.js   23-Jul-2004  22:38                     49,566  Frm_mimenote.js   23-Jul-2004  22:38                      4,314  Frm_mimepreviewpane.js   23-Jul-2004  22:38                      1,848  Frm_previewpane.js   23-Jul-2004  22:38                     10,669  Frm_readappt.js   05-Jan-2004  18:41                     10,637  Frm_readappt20.js   23-Jul-2004  22:38                      6,023  Frm_readnote.js   23-Jul-2004  22:38                      4,908  Frm_readpost.js   23-Jul-2004  22:38                      3,448  Frm_readreports.js   23-Jul-2004  22:38                      5,068  Frm_readtask.js   26-Jul-2004  22:15                    265,947  Mimeclnt.cab 26-Jul-2004 22:16                      7,326  Mimeinst.cab 23-Jul-2004 22:38                      1,932  Owaprint.css 23-Jul-2004 22:38                     10,246  Owastyle.css 23-Jul-2004 22:38                      1,702  Owastyledl.css 23-Jul-2004 22:38                      1,060  Sps.css 23-Jul-2004 22:38                        216  Style-chs30.css 23-Jul-2004 07:38                        203  Style-cht30.css 23-Jul-2004 22:38                        222  Style-jpn30.css 23-Jul-2004 22:38                        200  Style-kor30.css 23-Jul-2004 22:38                        204  Style-large30.css 23-Jul-2004 22:38                        204  Style30.css 06-Jun-2003 20:58                     11,610  Tf_messages.xsl 06-Jun-2003 20:58                     10,677  Tf_twoline.xsl 23-Jul-2004 22:38                      1,501  Util_addrval.js   23-Jul-2004  22:38                      4,293  Util_buttons.js   23-Jul-2004  22:38                      3,463  Util_calendar.js   23-Jul-2004  22:38                        877  Util_calmessaging.htc 23-Jul-2004 22:38                      8,844  Util_calmessaging.js   05-Jan-2004  18:42                     10,270  Util_calmessaging20.htc 23-Jul-2004 22:38                     16,265  Util_forms.js   23-Jul-2004  22:38                      9,239  Util_mimemsg.js   23-Jul-2004  22:38                     14,279  Util_owa.js   05-Jan-2004  18:42                     22,121  Util_owa20.js   23-Jul-2004  22:38                     14,373  Util_recipients.js   05-Jan-2004  18:42                      9,206  Util_recipients20.js   23-Jul-2004  22:38                     27,716  Util_view.js   05-Jan-2004  18:42                     12,672  Util_view20.js   23-Jul-2004  22:38                      8,134  Vw_calendar.js   23-Jul-2004  22:38                      1,062  Vw_calendarpart.css 23-Jul-2004 22:38                        636  Vw_calendarpart.js   23-Jul-2004  22:38                      1,938  Vw_contact.js   23-Jul-2004  22:38                      2,547  Vw_dumpster.js   23-Jul-2004  22:38                      9,821  Vw_message.js   05-Jan-2004  18:42                      6,402  Vw_message20.js   23-Jul-2004  22:38                      1,612  Vw_messagepart.js   23-Jul-2004  22:38                     34,419  Vw_navbar.js   23-Jul-2004  22:38                      8,900  Vw_search.js   23-Jul-2004  22:38                      5,334  Vw_task.js   23-Jul-2004  22:38                      3,484  Vw_taskpart.js   23-Jul-2004  22:37  6.5.6980.97     5,177,344  Wmtemplates.dll 26-Jul-2004 23:11                     25,530  Exhotfix.cdf 27-Jun-2004 04:18  6.5.6980.94        20,480  Exhotfix.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: SMS

Keywords: kbqfe kbhotfixserver kbexchowa kbbug kbfix KB875269

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