Microsoft KB Archive/831742

= &quot;Access Violation in mqsvc&quot; error message when you start your Windows 2000-based computer =

Article ID: 831742

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to start your computer, you receive the following error message:

Access Violation in mqsvc



CAUSE
This problem may occur when your computer is low on resources.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  12-Nov-2003  09:44  5.0.0.788         282,384  Mq1repl.dll 12-Nov-2003 09:30  5.0.0.788          14,096  Mq1sync.exe 02-Oct-2003 12:21  5.0.0.785          76,016  Mqac.sys 12-Nov-2003 09:44  5.0.0.783         217,360  Mqads.dll 20-Sep-2003 10:23  5.0.0.761          25,360  Mqbkup.exe 12-Nov-2003 09:44  5.0.0.785          76,560  Mqdscli.dll 12-Nov-2003 09:44  5.0.0.773          42,256  Mqdssrv.dll 20-Sep-2003 10:23  5.0.0.759          98,064  Mqmig.exe 12-Nov-2003 09:44  5.0.0.759         265,488  Mqmigrat.dll 12-Nov-2003 09:44  5.0.0.787         222,480  Mqoa.dll 12-Nov-2003 09:44  5.0.0.784          10,000  Mqperf.dll 12-Nov-2003 09:44  5.0.0.788         433,936  Mqqm.dll 12-Nov-2003 09:44  5.0.0.778         102,672  Mqrt.dll 12-Nov-2003 09:44  5.0.0.776          70,928  Mqsec.dll 12-Nov-2003 09:44  5.0.0.783         400,656  Mqsnap.dll 12-Nov-2003 09:44  5.0.0.762          23,824  Mqupgrd.dll 12-Nov-2003 09:44  5.0.0.782         110,864  Mqutil.dll 12-Nov-2003 09:44  5.0.0.748          64,784  Msmq.cpl



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbqfe kbwin2000presp5fix kbfix kbbug KB831742

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