Microsoft KB Archive/946788

= You receive an error message when you try to install Microsoft Dynamics CRM 4.0 if the name of an existing report server contains extended ASCII characters =

Article ID: 946788

Article Last Modified on 1/3/2008

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APPLIES TO


 * Microsoft Dynamics CRM 4.0

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SYMPTOMS
When you try to install Microsoft Dynamics CRM 4.0, you specify the name of an existing server that is running Microsoft SQL Server Reporting Services (the report server). If the name of the report server contains extended ASCII characters, you receive the following error message in the Environment Diagnostics Wizard:

Failure: T\'çÒãÚİŠètµp ƒåìlëd tõ vålìdàtè şpê¢íƒìèd Rëpõrtïñğ Şêrvî¢èš Rêpòrt Šêrvër http://server_name/reportserver.

Èrrør: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.

The request failed with the error message:

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<!DOCTYPE html PUBLIC &quot;-//W3C//DTD XHTML 1.1//EN&quot; &quot;http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd&quot;>



Server Unavailable

Server Application Unavailable

 The Web application you are attempting to access on this web server is currently unavailable. Please hit the &quot;Refresh&quot; button in your web browser to retry your request.

Administrator Note:  An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur.

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RESOLUTION
To resolve this problem, use one of the following methods.

Method 1: Rename the report server
Rename the report server by using a name that does not contain extended ASCII characters. A name is a text string of up to 24 characters that contains any of the following characters:
 * Alphabet (A-Z)
 * Digits (0-9)
 * Minus sign (-)
 * Period (.)

Method 2: Use an alias for the report server
Specify the alias of the existing report server when you install Microsoft Dynamics CRM 4.0.

Additional query words: crm4 crm40 crm4.0 rfc952 rfc 952 srs

Keywords: kbsetup kbinstallation kberrmsg kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB946788

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