Microsoft KB Archive/174709

= XWEB: Error Message: Exchange Server Down or HTTP Service Has Been Disabled =

Article ID: 174709

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Outlook Web Access 5.5
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q174709





SYMPTOMS
When you attempt to log on to a Microsoft Exchange Server computer using the Outlook Web Access client, the following error message may appear:

Sorry! The Exchange Server is down or the HTTP Service has been disabled by an administrator.



CAUSE
The HTTP protocol may be disabled and/or Anonymous Access may be disabled in the LDAP protocol.



WORKAROUND
To work around this problem, make sure that HTTP and Anonymous Access are enabled.

To ensure that HTTP is enabled:
 * 1) In the Exchange Server Administrator program, click the Configuration container, click the Protocols object, and in the right pane, double-click HTTP.
 * 2) Make sure the Enable Protocol object check box is selected.

To ensure that Anonymous Access is not disabled in LDAP:
 * 1) In the Exchange Server Administrator program, click the Configuration container, click the Protocols object, and in the right pane, double-click LDAP.
 * 2) Click the Anonymous tab, and click to select the Enable Anonymous check box.

Keywords: kbprb KB174709

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