Microsoft KB Archive/298429

= XADM: Information Store Does Not Start with Event ID 7024 =

Article ID: 298429

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q298429



SYMPTOMS
The Exchange 2000 information store does not start and the following event ID messages are logged:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7024

Description:

The Microsoft Exchange Information Store service terminated with service specific error 0.

-and-

Event ID: 9538

Event Source: MSExchangeIS

Event Type: Error

Description: Error 0xc0040388 calling StrInitialize in REAPI.DLL.

-and-

Event ID: 5000

Event Source: MSExchangeIS

Event Type: Error

Description: Unable to initialize the Microsoft Exchange Information Store service. Error 0xc0040388.



CAUSE
This behavior can be caused in two ways.
 * Cause 1:

Multiple recipient policies are displayed with the same priority.
 * Cause 2:

A Microsoft Exchange Server 5.5 site was removed from the organization, but it is still partially listed in the Exchange System Manager and the Recipient Policy has a very unique name.



RESOLUTION
To resolve this issue, perform the resolution that corresponds with the cause of the behavior (e.g., perform Resolution 1 when the behavior arises due to Cause 1).
 * Resolution 1:

To resolve this issue, remove the recipient policies, and then recreate them with a higher policy number. You may have to run Exchange 2000 Setup.exe again to reinstall Exchange 2000.

NOTE: Exchange Server 5.5 sites get the policies created automatically and all will be marked as having highest priority. Do not delete these.
 * Resolution 2:

Delete the Exchange Server 5.5 site (Administrative Group) from Exchange System Manager as well as the Recipient Policy for this Site (Administrative Group).

Additional query words: exch2kp2w

Keywords: kbprb KB298429

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