Microsoft KB Archive/264042

= WD2000: Graphics and Background Images Are Lost in Web Page =

Article ID: 264042

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q264042



SYMPTOMS
When you open a Web page in Word 2000, graphics and background images may be missing under the following conditions:
 * The Web page was originally created in Microsoft Word 97, and the graphics or background images, or both, were added in Word 97.

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 * The Web page was opened and saved in Word 2000.

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 * You no longer have access to the location from which the Word 97 version of the Web page was opened. For example, the Word 97 Web page is located on a network share or floppy disk that you no longer have access to, or the original Web page and its associated files were deleted or moved.



CAUSE
The paths to the graphics and background images are written in the HTML source code as absolute paths instead of relative paths.

Word 2000 uses relative paths for most of its Web features. For example, the relative path to an image on your C: drive is written in the HTML source code as:

\\...\image1.jpg

The absolute path to the same image is the following:

C:\image1.jpg

If you no longer have access to the background images or graphics, they are not displayed when you reopen the Web page in Word 2000, or when you view the Web page in the browser. For example, if you originally opened the Word 97 Web page from a floppy disk, and the disk is not in the disk drive, the images do not appear.



WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Add the Picture or Background
Reinsert the graphics and background images in Word 2000, and save the Web page.

To insert graphics, follow these steps:
 * 1) On on the Insert menu, point to Picture, and then click From File.
 * 2) Locate the graphic image that you want to insert, and then click OK.

To insert a background image, follow these steps:
 * 1) On the Format menu, point to Background, and then click Fill Effects.
 * 2) Select a pre-existing background from the Gradient, Texture, or Pattern tab. Or, select the Picture tab, locate a graphic on your hard disk, and then click OK.

Method 2: Edit the Link to the Graphic
Open the HTML file in Notepad or another text editor, and manually edit the link to the image.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: wd2000 missing dropped picture disappeared disappear

Keywords: kbbug kbnofix KB264042

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