Microsoft KB Archive/831384

= Agent computer may not appear in the managed agents list in Microsoft Operations Manager 2000 SP1 =

Article ID: 831384

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
Some agent computers may be removed from the Components\Agents view in MOM Administrator Console in Microsoft Operations Manager (MOM) 2000 if you have MOM 2000 Service Pack 1 (SP1) installed. For example, all installed agent computers may not appear after you follow these steps:
 * 1) Click Start, point to All Programs, point to Microsoft Operations Manager, and then click MOM Administrator Console.
 * 2) Expand Components, and then click Agents.

Additionally, you may experience the following symptoms:  You may receive an error 53 in MOM Administrator Console.  The following entry may appear in the Agent Manager (AM) log, where  is the name of the managed computer: Ping failed for computer 



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have MOM 2000 Service Pack 1 installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name --  28-Oct-2003  20:05  4.0.1300.10  2,328,012  Agentmanager.exe 13-Nov-2003 17:30  1.0.0.0      1,326,080  Q831384.exe You must apply this hotfix to all computers that are running MOM 2000 Consolidators or Agent Managers.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about a list of log files for Microsoft Operations Manager 2000, click the following article number to view the article in the Microsoft Knowledge Base:

329451 A list of log files that can be enabled in Microsoft Operations Manager 2000

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbopman2000sp1fix kbserver kbcollections kbclient kberrmsg kbdiscovery kbinventory kbfix kbbug KB831384

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