Microsoft KB Archive/939727

= Error message when you use Windows Vista Setup to try to create a partition: &quot;Error code: 0xE0000100&quot; =

Article ID: 939727

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Starter
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario. You have a Windows Vista-based computer. An image that the manufacturer created was used to install Windows Vista. The manufacturer used the System Preparation (Sysprep) tool to create this image. The computer's hard disk drive is partitioned into two or more partitions. The partition on which Windows Vista is installed is larger than 40 gigabytes (GB). Additionally, the size of the partition is a multiple of 4 GB. You run Windows Vista Setup. You delete the existing partition on which Windows Vista is installed. You try to create a new partition. In this scenario, you may receive an error message that resembles the following:

Windows installation encountered an unexpected error. Verify that the installation sources are accessible, and restart the installation. Error code: 0xE0000100



CAUSE
This problem occurs because Windows Vista setup does not recognize a partition if the last DWORD value of the partition size is 0.



To apply this hotfix
To apply this hotfix, you must use the files that are included in this update to update the Windows installation source files. For information about how to do this, see the OEM preinstall kit (OPK) documentation.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: STOP BugCheck Bug Check BSOD hang freeze NMI bluescreen blue screen

Keywords: kbbug kbfix kbqfe kbexpertiseadvanced kbhotfixserver kbwinvistapostrtmfix KB939727

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