Microsoft KB Archive/819132

= XL2000: Excel Stops Responding When You Save and Close a File After Publishing Charts =

Article ID: 819132

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition

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SYMPTOMS
When you publish Microsoft Excel Charts to your Web site, and then save and close the Excel file, Excel may stop responding, or you receive the following error message:

Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience.

When you click the link to view the details of the error, an error signature similar to the following appears:   AppName     AppVer       ModName    ModVer       Offset -  Excel.exe   9.0.0.6627   Mso9.dll   9.0.0.6926   00020b8c



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix should have the following file attributes or later:   Date           Time  Version    Size       File name ---  28-Apr-2003    22:42   9.0.0.7624  7,163,949  Excel.exe After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Version    Size       File name ---  28-Apr-2003    22:42   9.0.0.7624  7,163,949  Excel.exe This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFFQFE 7961

Keywords: kbbug kbfix kbqfe kbprb kbhotfixserver KB819132

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