Microsoft KB Archive/811012

= Remote Retry Queue Length Counter Calculation Error =

Article ID: 811012

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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SYMPTOMS
The Remote Retry Queue Length counter may not correctly report the number of messages that are in the retry queue for each link queue.



CAUSE
This problem may be caused by an error in the Remote Retry Queue Length counter calculation. The Remote Retry Queue Length counter calculation is based on the link status and number of messages that are in the retry queue for each link queue. An error exists in this calculation because the number of messages that are already in the retry queue are not included in the counter calculation.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name ---  26-Nov-2002  14:36  5.0.2195.6142  322,320  Aqueue.dll 26-Nov-2002 14:36  5.0.2195.6120   66,832  Mailmsg.dll 26-Nov-2002 14:36  5.0.2195.6120   38,160  Ntfsdrv.dll 26-Nov-2002 14:36  5.0.2195.6139  441,616  Smtpsvc.dll

When you install this fix, the Remote Retry Queue Length counter and Remote Queue Length counter have the following revised definitions:
 * The Remote Retry Queue Length counter indicates all messages in the retry queues and all messages in the pending retry link.
 * The Remote Queue Length counter indicates all messages in remote queues and those in the retry queue of each destination queue.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
The Remote Retry Queue Length counter is an SMTP System Monitor Counter that shows the number of messages that are going to other servers that could not be sent in a former attempt and that will be retried later. A high number indicates either a physical connection problem or that the remote SMTP server is unavailable. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbappcompatibility kbwin2000presp4fix kbprint kbqfe kbenv kbwin2ksp4fix kbhotfixserver KB811012

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