Microsoft KB Archive/299696

= OL2002: You Receive an Error Message When You Resend Internet E-mail Messages =

Article ID: 299696

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q299696



SYMPTOMS
If you try to resend an e-mail message that has all the following conditions
 * You sent the original e-mail message with a Post Office Protocol version 3 (POP3), an Internet Message Access Protocol (IMAP), or a Microsoft Hotmail account.

-and-
 * Outlook 2002 is running on a Microsoft Exchange server that is configured in the e-mail profile.

-and-
 * The default delivery location is your Exchange server mailbox.

you receive the following error message:

You do not have the permission to send the message on behalf of the specified user.



CAUSE
This problem occurs because the e-mail address of the sending account is listed as the originator of the e-mail message. When you try to resend the e-mail message, the Exchange server checks the e-mail address of the originator of the e-mail message, and it verifies if you have delegated permissions to resend the e-mail message.

If the e-mail address of the originator of the e-mail message is from an Internet account, it does not appear in the Exchange Global Address List. Because this e-mail address does not appear in the Exchange Global Address List, the Exchange server assumes that permissions have not been delegated, and it does not permit the e-mail message to be resent.



WORKAROUND
To work around this problem, follow these steps:


 * 1) Open the e-mail message that you want to resend from the Sent Items folder.
 * 2) On the Actions menu, click Resend This Message.
 * 3) On the View menu, click From Field.
 * 4) Click, and then delete the information that appears in the From box located above the To box in the e-mail message.
 * 5) Click Send.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Keywords: kbpending kberrmsg kbbug KB299696

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