Microsoft KB Archive/121377

= PC WRmt: Remote POL Not Updated After New Addr. List Download =

Article ID: 121377

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Remote 3.2

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This article was previously published under Q121377



SYMPTOMS
The postoffice address list (POL) is not updated after a new address list has been downloaded.



CAUSE
There are three possible causes of this problem:
 * The user is defined as having a custom directory view rather than the default view
 * The RNETWORK.GLB file is not updated properly on the postoffice
 * The ADMIN.NME file on the client is not updating properly



If Custom Views Are Being Used
If the user has been defined on the postoffice as using custom directory views, the default RNETWORK.GLB file that is generated every day at 4 A.M. will not update this particular client's address book. For changes to be reflected in a custom view, you must use the Mail Administrator (ADMIN.EXE) program to update the custom view, as follows:
 * 1) Select Remote, Views, Modify. Select the first view and press ENTER.
 * 2) Press ESC, then press ENTER when the Enter View Name dialog box is displayed.
 * 3) Press ENTER one more time to select Yes in response to the suggestion, "Modify Remote Directory View."

This will update the custom view. Users will see the update after they download the address book.

Repeat these steps for all views on the system that contain the changes.

If RNETWORK.GLB Is Not Updated
The RNETWORK.GLB file is updated from the ADMIN.NME file every day at 4 A.M. Check the RNETWORK.GLB file time and date. If the file is not dated and stamped at 4 A.M., you can safely assume that it was not updated. If this is the case, perform the following steps to regenerate the RNETWORK.GLB file:
 * 1) Go to the GLB subdirectory on the postoffice where the RNETWORK.GLB file has not been updated. Rename the RNETWORK.GLB file to RNETWORK.OLD.
 * 2) Run the Mail Administrator program on the same postoffice. Select Remote, Regenerate, Yes. The RNETWORK.GLB will be regenerated.
 * 3) Go to a client and again download the postoffice list.

NOTE: If this solves the problem ensure that you are using the latest versions of ADMIN.EXE (version 3.2.12 or later) and EXTERNAL.EXE (version 3.2.13 or later).

If ADMIN.NME Possibly Corrupted
If you are confident that the RNETWORK.GLB file is being properly updated, the problem may lie with the client. On the client computer, go to the WINDOWS/MSMAIL/MSRMT/NME subdirectory and rename the ADMIN.NME file to ADMIN.OLD. Download the address list again.

Additional query words: 3.20

Keywords: KB121377

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