Microsoft KB Archive/284271

= XCCC: POP3SRV Event ID 1023 with Multiple Services in Profile =

Article ID: 284271

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q284271



SYMPTOMS
The Event Viewer Application log on a Microsoft Exchange 2000 server contains numerous instances of the following event:

Event ID: 1023

Event Source: POP3SVC

Event Type: Error

Event Category: Content Engine

Description:

Error 0x7d6 occurred while rendering message 0001-00000007271e for download for user dc8e2a0c-9835-4396-a5a4-c13132cb2dd5.



CAUSE
This error can be caused if Outlook clients that are connecting to the Exchange 2000 server are configured with both the Internet E-mail and Microsoft Exchange Server services in the same client profile.

With this configuration, the client downloads mail using a POP3 session. During the POP3 session, if an attempt is made to download a message that has previously been deleted from the mailbox, the Event ID 1023 is generated in the Application event log.



RESOLUTION
To resolve this issue:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Services.
 * 3) Click Internet E-mail, and then click Remove.
 * 4) Save the changes.

NOTE: If a client needs Internet e-mail access, create a separate profile for this service.

Additional query words: xadm xcln ol

Keywords: kbprb KB284271

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