Microsoft KB Archive/273448

= Outlook and Outlook Web Access cannot log on after Exchange 2000 upgrade =

Article ID: 273448

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q273448





SYMPTOMS
When you upgrade your Exchange servers, your Outlook and Outlook Web Access (OWA) clients cannot log on. You may receive one or more the following error messages in the Application event log for each private store when you restart the servers:

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9562

Date: 6/16/2000

Time: 0:00:00 AM

User: N/A

Computer: ComputerName

Description:

Failed to read attribute userAccountControl from Active Directory for /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=SystemMailbox{79A2634C-6491-45A0-8C5C-16ACB8C4FEEE}.

For more information, click http://search.support.microsoft.com/search/?adv=1.

Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: Logons

Event ID: 1022

Date: 6/16/2000

Time: 0:00:00 AM

User: N/A

Computer: ComputerName

Description:

Logon Failure on database &quot;First Storage Group\Mailbox Store (MURPH4)&quot; - Windows 2000 account NT AUTHORITY\SYSTEM; mailbox /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=SystemMailbox{79A2634C-6491-45A0-8C5C-16ACB8C4FEEE}. Error: -2147467259

For more information, click http://search.support.microsoft.com/search/?adv=1.

Event Type: Error

Event Source: EXOLEDB

Event Category: Events

Event ID: 116

Date: 6/16/2000

Time: 0:00:00 AM

User: N/A

Computer: ComputerName

Description:

Microsoft Exchange OLEDB was unable to initialize event system correctly. Support for store event may have been disabled. HRESULT = 0x80004005.

For more information, click http://search.support.microsoft.com/search/?adv=1.



RESOLUTION
To resolve this issue, manually rebuild the Recipient Update Service (RUS) so that every user object receives the correct attributes. To rebuild the Recipient Update Services follow these steps:
 * 1) Open Exchange System Manager.
 * 2) Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
 * 3) Expand Recipients, and then expand Recipient Update Services.
 * 4) In the right pane is a list of all Recipient Update Services, in this pane right-click each Recipient Update Service, one at a time, and then click Rebuild.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

246127 How to check the progress of the Exchange Recipient Update Service

Additional query words: RUS exch2kp2w

Keywords: kbbug kbpending KB273448

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