Microsoft KB Archive/174084

= OFF97: SR-1 Patch Fails When You Use Extended Characters in the Path to Office =

Article ID: 174084

Article Last Modified on 8/31/2005

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APPLIES TO


 * Microsoft Office 97 Service Pack 1

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This article was previously published under Q174084



SYMPTOMS
When you use the Microsoft Office 97 SR-1 Patch to update an installation of Microsoft Office 97, the programs included in Microsoft Office 97 may not be updated, and problems that should be corrected by installing the patch are not corrected.

When this problem occurs, you do not receive an error message. However, the patch log file, 97sr1_0.txt, contains the following messages:

  error ept0034: Neither command line parameter specified is an existing directory.

-and-

  warning wpt0015: Old File does not exist

NOTE: The log file is created in the Office folder in the Microsoft Office folder.



CAUSE
This problem may occur if the path to Microsoft Office 97 or one of the Microsoft Office 97 programs contains any extended non-English characters. For example, the problem occurs if the path includes characters with acute or grave accents, umlauts, tildes, cedillas, or circumflexes.

NOTE: Although these characters cannot be displayed here in the Knowledge Base, you can see them by running the Character Map (Charmap.exe) program that is included with Microsoft Windows 95 or Microsoft Windows NT. When you view the characters in the Arial font, many of the extended characters appear in the last two rows of the Character Map program.



Determining Whether the Problem Has Occurred
If the path to Microsoft Office 97 on your computer includes extended characters, open the patch log file, 97sr1_0.txt, and check for the presence of the messages described in the "Symptoms" section in this article. If either of the messages appear in the log file, the problem has occurred.

Working Around the Problem
To work around this problem, use either of the following methods.

Method 1:

If possible, remove Microsoft Office 97 from your computer, and then reinstall Microsoft Office 97 in a location with a path that does not include extended characters. After you reinstall Microsoft Office 97, reinstall the patch. The new patch log file that is created should not contain any error messages.

To remove Office 97, follow these steps:
 * 1) Click Start, Point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click the Install/Uninstall tab, click Microsoft Office 97 in the list of installed programs, and then click Add/Remove.

Method 2:

If you cannot reinstall Microsoft Office 97 in a location that uses a path that does not include extended characters, contact the Microsoft Technical Support center in your specific country. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

http://www.microsoft.com/worldwide/



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The patch program records a log file of all the actions it performs. The log file is named 97sr1_0.txt and is created in the Office folder in the Microsoft Office folder (the default is Program Files\Microsoft Office\Office). If you run the patch more than once, additional log files are created with the names 97sr1_1.txt, 97sr1_2.txt, and so on.

The default path for Microsoft Office 97, which is C:\Program Files\Microsoft Office, does not include any extended characters.

When this problem occurs, the following files may not be updated:

  Acread80.wri   Autoclip.dll   AutoContent Wizard.pwz   Contab32.dll Eqnedt32.exe  Excel.exe      Excel8.olb               Excel8.srg Findfast.exe  Gr8409.dll     Graph8.exe               Graph8.olb Grintl32.dll  Html.xla       Html32.cnv               Minet.ecf Minet32.dll   Msaccess.exe   Msaccess.srg             Msencode.dll Msexcl35.dll  Mso7enu.dll    Mso97.dll                Msoc.dll Msrclr35.dll  Msrd2x35.dll   Msrecr35.dll             Msrepl35.dll Msroute.dll   Mstext35.dll   Msxbse35.dll             Outlhlp.cnt Zoutllib.dll  Packngo.dll    Pngsetup.ex_             Powerpnt.exe Pp4x322.dll   Pp7x32.dll     Pp8.srg                  Ppintl.dll Ppread8.txt   Ppt2html.dll   Ppt2html.ppa             Ppttools.dll Ppttools.ppa  Presconf.dll   Pss8.hlp                 Reports.xla Schdmapi.dll  Schplus.sam    Soa800.dll               T2embed.dll Vba332.dll    Vbacv10.dll    Vbe.dll                  Wdnew8.hlp Winword.exe   Wread8.txt     Wwintl32.dll             Xl8409.dll Xlintl32.dll  Xlread8.txt

Additional query words: OFF97 sr1 diacritical mark

Keywords: kbsetup kbprb KB174084

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