Microsoft KB Archive/944242

= A Windows Explorer window appears instead of the AutoPlay dialog box when you connect a removable storage device to a Windows Vista-based computer =

Article ID: 944242

Article Last Modified on 11/15/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Starter
 * Windows Vista Ultimate
 * Windows Vista Business N
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business N 64-bit Edition
 * Windows Vista Home Basic N 64-bit Edition

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SYMPTOMS
Consider the following scenario:
 * You connect a removable storage device to a Windows Vista-based computer.
 * This storage device has a DCIM folder in its root directory.
 * This storage device has an Autorun.inf file in its root directory.

In this scenario, a Windows Explorer window appears instead of the AutoPlay dialog box. Therefore, you cannot start the program that is configured in the Autorun.inf file.

If this storage device has a DCIM folder in its root directory but does not have an Autorun.inf file in its root directory, options for viewing pictures appear in an AutoRun dialog box. Therefore, you can select the program that you want.



CAUSE
If a DCIM folder and an Autorun.inf file are in the root directory of the removable storage device, the Windows Vista operating system cannot correctly determine the type of the content that is stored on the device. Therefore, the AutoPlay dialog does not appear, and you have no opportunity to select the program that you want.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The AutoPlay dialog appears in Windows XP even if a removable storage device has a DCIM folder in its root directory and an Autorun.inf file in its root directory.

Keywords: kbexpertisebeginner kbhotfixserver kbqfe KB944242

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