Microsoft KB Archive/318379

= XADM: The Exchange 2000 Migration Wizard Does Not Work When You Migrate Exchange Server 5.5 users, and an Event ID 7017 or 7048 Error Message Is Logged =

Article ID: 318379

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2

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This article was previously published under Q318379





SYMPTOMS
If you try to migrate users or mailboxes from a Microsoft Exchange Server 5.5 organization to Exchange 2000, the migration may stop working when you supply the Exchange Server 5.5 server name, account, and password. You may receive the following error message:

Invalid server specified or you do not have the permissions required to complete operation.

If you use Exchange 2000 Server Service Pack 1 (SP1), the following error message may be logged in the Application event log:

Event Type: Error

Event Source: MSExchangeMig

Event ID: 7017

Computer: serverName

Description: Could not log onto the Message Store for Account: %1

If you use the Exchange 2000 Server Service Pack 2 (SP2) version of the migration wizard, the following error message may be logged in the Application event log:

Event Type: Error

Event Source: MSExchangeMig

Event ID: 7048

Computer: serverName

Description: Could not log onto the Message Store for Account 'Microsoft System Attendant' on Server 'server-name'.



CAUSE
This problem may occur if the directory name for the Exchange Server 5.5 organization name contains a comma, for example, &quot;Fabrikam, Inc.&quot;



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Migration wizard

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Additional query words: kbExchange2000preSP3AprilRollupFix exch2kp2w

Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB318379

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