Microsoft KB Archive/836726

= Windows component files are not removed in Microsoft Windows 2000 Server =

Article ID: 836726

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
After you remove a Windows component, the system files for the Windows component are not removed from the %windir%\system32 folder or the %windir%\system32\Dllcache folder. For example, this scenario occurs if you use Add/Remove Programs to remove Microsoft Windows Message Queuing. If you manually delete the files, the Windows File Protection service restores the files.



CAUSE
This problem occurs because the Windows File Protection service does not handle multiple and simultaneous RPC connections correctly.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  20-Apr-2004  23:30  5.0.2195.6921      94,456  Sfc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: WFP MSMQ OCM Optional Components Manager services

Keywords: kbhotfixserver kbqfe kbwfp kbwfc kbservice kbcpapplet kbwin2000presp5fix kbupgrade kbsecurity kbqfe kbfix kbbug KB836726

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