Microsoft KB Archive/296432

= XFOR: Doclink Conversion to RTF Does Not Work If the Source Document Is Located on a UNIX Platform =

Article ID: 296432

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q296432



SYMPTOMS
Document links (doclinks) that point to a Domino database on UNIX-based systems cannot convert to Rich Text Format (RTF) when messages with the doclinks are sent across an Exchange Connector for Lotus Notes.

The Exchange Server user receives a message with an attachment. When the user opens the attachment, the following message is displayed:

Notes Link Description:

Database_Name

Notes Server:

CN=Name_of_UNIX_Domino_Server/O=Notes_Domain_Name

Notes Document Link was not accessible at processing time. Contact sender or message source to obtain document link information.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Notes Connector

NOTE: Because of file dependencies, this hotfix requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB296432

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