Microsoft KB Archive/257227

= OLEXP: "Send Page by E-mail" Does Not Work with Office Documents =

Article ID: 257227

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5

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This article was previously published under Q257227



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
If you click Send Page by E-mail when you are viewing a Microsoft Office document (such as a Microsoft Word or Microsoft Excel document) in Internet Explorer, the e-mail message may contain random or unintelligible characters.



CAUSE
This behavior occurs because Internet Explorer incorrectly attaches a doc_type.html extension to the document.



RESOLUTION
To resolve this issue, perform the following steps:
 * 1) From the File menu, click Save As, and set Save as Type to Web Page (*.htm; *.html).
 * 2) Save the page locally.
 * 3) Right-click the file, click Send To, and then click Mail Recipient.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When you select Send and Page By E-mail from the File menu, Internet Explorer sends the page as Test.doc_type.Html. By selecting Save As and then Save as Type from the File menu, you are able to save the file as Test.Html without the doc_type. This renders the e-mail message properly.

Keywords: kbenv kbprb KB257227

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