Microsoft KB Archive/321133

= Program Quits Unexpectedly When You Send a Document to a Mail Recipient =

Article ID: 321133

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q321133



SYMPTOMS
When you try to send a document to a mail recipient by using any of the following programs, the program may unexpectedly quit, and a Dr. Watson message may appear:
 * Windows Explorer
 * Microsoft Internet Explorer
 * Microsoft Word
 * WordPad

NOTE: To send a document to a mail recipient, on the File menu, point to Send To, and then click Mail Recipient.



CAUSE
This problem can occur if you use Lotus Notes Client 5.06 as the default e-mail client.



RESOLUTION
To resolve this issue, contact IBM to determine if a patch or an upgrade is available for Lotus Notes. For information about how to contact IBM and Lotus Notes, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
To work around this problem, use Microsoft Outlook as the default e-mail client. To change your default mail client, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Programs tab, click the program that you want to use as the default e-mail client in the E-mail list, and then click OK.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB321133

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