Microsoft KB Archive/222945

WINUP- Err Msg: Previous Program Installation Was Not Completed

PSS ID Number: Q222945 Article last modified on 06-22-1999

WINDOWS:

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Windows Update == 

= SYMPTOMS =

If you need to reinstall Internet Explorer 5.0 and select other components to be installed at the same time, you may receive the following error message during the installation of Internet Explorer 5.0.

A previous program installation was never completed. You will need to restart your computer to complete that installation before running Internet Explorer Setup. Setup will now close.

Windows Update will then report that Internet Explorer 5.0 and Internet Tools have been installed successfully.

= CAUSE =

It is by design that additional component selections are cleared when you choose to download Internet Explorer 5.0 along with other components.

= RESOLUTION =

If you want to reinstall Internet Explorer 5.0, choose Internet Explorer 5.0 and Internet Tools without choosing to download other components at the same time.

= MORE INFORMATION =

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below:


 * 1) Connect to the Windows Update site at: http://windowsupdate.microsoft.com/
 * 2) Click Support Information.
 * 3) Click Submit Windows Update Support Request.
 * 4) Follow the instructions provided to submit your question.

Additional query words: winup

=
========================================================= Keywords : kbwindowsupdate Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.