Microsoft KB Archive/814243

= FIX: Blank Error Dialog Box When You Load Document Tracking Interface =

Article ID: 814243

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2002 Standard Edition

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SYMPTOMS
When you start the BizTalk Document Tracking interface, you may receive a blank error dialog box with only the title &quot;VBScript: BizTalk Document Tracking Error&quot;.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft BizTalk Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

815781 How to Obtain the Latest BizTalk Server 2002 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size   File name -  06-Feb-2003  23:31  2,100  814243.sql

Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft BizTalk Server 2002 Service Pack 1.



MORE INFORMATION
This is a change to the stored procedures that BizTalk Document Tracking uses to populate the controls in the tracking interface. These stored procedures return results from the Document Tracking database that contain information about your organizations and applications. Microsoft SQL Server does not guarantee the order of results a query returns unless you specify an ORDER BY clause on the query. If the results returned from SQL Server are unsorted, the document tracking interface may not be able to add a duplicate item to the Web controls. This change adds the ORDER BY clause to each of the stored procedures.

Keywords: kbhotfixserver kbqfe kbbiztalk2002sp1fix kbfix kbbug KB814243

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