Microsoft KB Archive/296495

= You Receive an Error Message After You Install Windows Me =

Article ID: 296495

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q296495



SYMPTOMS
When you start or shut down your computer after you have installed Windows Millennium Edition (Me), you may receive the following error message:

An exception 0E has occurred at 0028:xxxxxxxx in VXD---. This was called from 0028:xxxxxxxx in VXD---. It may be possible to continue normally.

In this error message,  represents the register numbers.



CAUSE
This issue can occur if you installed Windows on a computer on which you have installed an anti-virus program, or on which anti-virus protection is enabled in the basic input/output system (BIOS).



RESOLUTION
To work around this issue, uninstall Windows Me, uninstall or disable your virus protection program or BIOS virus protection, and then reinstall Windows Me.

For additional information about how to uninstall Windows Me, click the article number below to view the article in the Microsoft Knowledge Base:

272159 How to Uninstall Windows Millennium Edition

For additional information about how to add and remove programs in Windows Me, click the article number below to view the article in the Microsoft Knowledge Base:

142181 How to Install and Remove Programs in Windows

You can also consult your anti-virus program documentation for information about how to uninstall it. Consult your computer manufacturers documentation for information about how to disable virus protection in the BIOS settings.



MORE INFORMATION
This issue may occur with older versions of McAfee, Norton, and other anti-virus programs.

Keywords: kberrmsg kbprb kbsetup KB296495

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