Microsoft KB Archive/297929

= You receive a &quot;The feature you are trying to use is on a network resource that is unavailable&quot; error message when you click a feature in Office programs =

PSS ID Number: 297929

Article Last Modified on 9/8/2004

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The information in this article applies to:


 * Microsoft Access 2002
 * Microsoft Excel 2002
 * Microsoft FrontPage 2002
 * Microsoft Outlook 2002
 * Microsoft PowerPoint 2002
 * Microsoft Publisher 2002
 * Microsoft Word 2002

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This article was previously published under Q297929





For a Microsoft Office 2003 version of this article, see 828376.

For a Microsoft Office 2000 version of this article, see 224097.



ERROR MESSAGE
When you click a feature in one of the Office programs listed at the beginning of this article, you may receive the following error message:

The feature you are trying to use is on a network resource that is unavailable.

When you click Cancel, an error message similar to the following appears

Error 1706. Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see :\Program Files\Microsoft Office\Office10\1033\SETUP.HLP.

where  is the drive where you install Office XP, such as drive C or drive D.

When you click OK, an error message similar to the following appears:

Microsoft Excel can't run this add-in.

Microsoft Excel cannot install the necessary files due to Windows installer error 1603.

ERROR_INSTALL_FAILURE



CAUSE
This behavior can occur when you install some features of Office as Installed on First Use from a resource such as a network server, and then the resource becomes unavailable.

For example, during Setup you choose Installed on First Use for the Excel add-ins. When you run Excel and select an add-in, the feature attempts to install. If you are disconnected from your installation point, the error message appears.



RESOLUTION
If you become disconnected from your installation point or network resource, reconnect and try to use the Office feature again. If you are a mobile user who is using a laptop computer, and the installation resource is unavailable, you cannot use this Office feature until you reconnect to your installation resource.

When you choose Installed on First Use for specific features of Office, these features are not installed until you first use them. Therefore, this requires you to be able to connect to the installation point when you try to use the feature.

Additional query words: 3345 can t OFFXP

Keywords: kbsetup kberrmsg kbprb KB297929

Technology: kbAccess2002 kbAccess2002Search kbAccessSearch kbExcel2002 kbExcel2002Search kbExcelSearch kbExcelWinSearch kbFrontPage2002 kbFrontPage2002Search kbFrontPageSearch kbOutlook2002 kbOutlook2002Search kbOutlookSearch kbPowerPt2002 kbPowerPt2002Search kbPowerPtSearch kbPublisher2002 kbPublisher2002Search kbPublisherSearch kbWord2002 kbWord2002Search kbWordSearch kbZNotKeyword3

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