Microsoft KB Archive/833976

= You receive an &quot;Error 792&quot; error message and you cannot connect to a node in a Windows Server 2003 Network Load Balancing cluster by using a VPN connection in Windows XP =

Article ID: 833976

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
When you try to connect to a Microsoft Windows Server 2003 Network Load Balancing cluster by using a virtual private network (VPN) connection, you may temporarily not be able to connect to a node in the server cluster. You may receive the following error message:

Error 792

The following event may be logged to the Windows Server 2003 Network Load Balancing server event log: Event Type: Failure Audit

Event ID: 547

Description:

IKE security association negotiation failed.



CAUSE
This problem may occur after you run the wlbs.exe drainstop command on a node in the Microsoft Windows Server 2003 Network Load Balancing cluster.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version            Size    File name ---  25-Mar-2004  01:50  5.1.2600.1331     183,808  Gptext.dll 25-Mar-2004 01:38  5.1.2600.1347      74,240  Ipsec.sys 10-Jan-2004 12:32  5.1.2600.1331      98,304  Ipseccmd.exe 25-Mar-2004 01:50  5.1.2600.1331     334,848  Ipsecsnp.dll 25-Mar-2004 01:50  5.1.2600.1331     159,744  Ipsecsvc.dll 25-Mar-2004 01:50  5.1.2600.1331     364,544  Ipsmsnap.dll 25-Mar-2004 01:50  5.1.2600.1366     827,904  Oakley.dll 25-Mar-2004 01:50  5.1.2600.1331      98,304  Polstore.dll 25-Mar-2004 01:50  5.1.2600.1331     163,840  Rasmans.dll 25-Mar-2004 01:50  5.1.2600.1331      29,184  Winipsec.dll

Windows XP 64-Bit Edition
  Date         Time   Version            Size    File name ---  25-Mar-2004  17:12  5.1.2600.1331     510,976  Gptext.dll 18-Feb-2004 18:07  5.1.2600.1347     257,920  Ipsec.sys 25-Mar-2004 17:12  5.1.2600.1331     891,904  Ipsecsnp.dll 25-Mar-2004 17:12  5.1.2600.1331     504,320  Ipsecsvc.dll 25-Mar-2004 17:12  5.1.2600.1331   1,225,728  Ipsmsnap.dll 25-Mar-2004 17:12  5.1.2600.1366     574,464  Oakley.dll 25-Mar-2004 17:12  5.1.2600.1331     317,952  Polstore.dll 25-Mar-2004 17:12  5.1.2600.1331     490,496  Rasmans.dll 25-Mar-2004 17:12  5.1.2600.1331      87,040  Winipsec.dll 



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB833976

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