Microsoft KB Archive/910394

= FIX: The COM+ application may stop responding (hang) when the PingThread method stops prematurely in Microsoft COM+ 1.0 =

Article ID: 910394

Article Last Modified on 7/26/2006

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APPLIES TO

 Microsoft COM+ 1.0, when used with:  Microsoft Windows 2000 Service Pack 1

 Microsoft Windows 2000 Service Pack 2

 Microsoft Windows 2000 Service Pack 3

 Microsoft Windows 2000 Service Pack 4</li></ul>

 Microsoft Windows 2000 Service Pack 1</li></ul>

 Microsoft Windows 2000 Service Pack 2</li></ul>

 Microsoft Windows 2000 Service Pack 3</li></ul>

 Microsoft Windows 2000 Professional Edition</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul> </li></ul>

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SYMPTOMS
In Microsoft COM+ 1.0, an exception error may cause the PingThread method to stop prematurely. When the PingThread method stops prematurely, the COM+ application may stop responding (hang).

An Error event that is similar to the following is logged in the event log: Event Type: Error

Event Source: COM+

Event Category: SVC

Event ID: 4097

Description:

The run-time environment has detected an inconsistency in its internal state. Please contact Microsoft Product Support Services to report this error. Error in .\act.cpp(287), hr = 80004005: CActivity: Failed in call to CoGetApartmentID.

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CAUSE
This problem occurs because of a code defect in the COM+ Services Type Library (Comsvcs.dll).

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Hotfix rollup package information
This problem is fixed in Microsoft Windows 2000 Post-Service Pack 4 COM+ 1.0 Hotfix Rollup Package 35. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

910370 Availability of Windows 2000 Post-Service Pack 4 COM+ 1.0 Hotfix Rollup Package 35

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000, x86
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc KB910394

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