Microsoft KB Archive/837126

= Performance Monitor stops responding on Windows Server 2003-based computers that have more than 40 logical disks =

Article ID: 837126

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)

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SYMPTOMS
When you try to gather performance data on a computer that is running Microsoft Windows Server 2003, you may experience increased memory consumption. The disk performance counters may show consumption of as much as 2 gigabytes (GB) of memory, and the performance monitoring program may stop responding. Also, some performance objects, such as the Logical Disk object and the Physical Disk object, may disappear from the performance counter monitor.



CAUSE
This problem may occur on computers that have 40 or more logical disks.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

IA-64   Date         Time   Version            Size    File name --  24-Feb-2004  00:59  5.2.3790.132       55,808  Perfdisk.dll     IA-64 24-Feb-2004 01:00  5.2.3790.132       25,600  Wperfdisk.dll    x86 20-Jan-2004 01:53                        271  Branches.inf 24-Feb-2004 01:06                     10,119  Kb837126.cat 24-Feb-2004 01:02                        354  Updatebr.inf 24-Feb-2004 01:02                      6,540  Update_rtmqfe.inf x86   Date         Time   Version            Size    File name --  24-Feb-2004  01:00  5.2.3790.132       25,600  Perfdisk.dll 20-Jan-2004 01:54                        271  Branches.inf 24-Feb-2004 01:06                      9,766  Kb837126.cat 24-Feb-2004 01:01                        354  Updatebr.inf 24-Feb-2004 01:01                      6,265  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: high utilization hang hung crash

Keywords: kbhotfixserver kbqfe kbwinserv2003presp1fix kbmemory kbperformance kbinterop kbmisctools kbqfe kbfix kbbug KB837126

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