Microsoft KB Archive/326248

= Printer Driver Upgrade May Not Succeed with Windows NT4.0 SRP =

Article ID: 326248

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q326248



SYMPTOMS
A printer driver upgrade from the Print user interface (UI) may not succeed and may not generate any error messages on a Windows NT 4.0-based computer that is running the Security Rollup Package (SRP) that is described in Microsoft Knowledge Base article Q299444. When this occurs, the upgrade seems to complete successfully, but the latest drivers for the printer are not installed and you do not receive any error messages.

For additional information about the SRP, click the article number below to view the article in the Microsoft Knowledge Base:

299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package



CAUSE
The component does not handle driver folder names correctly.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 24-Jul-2002 22:47  4.0.1381.7182  140,560  Localspl.dll NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB326248

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