Microsoft KB Archive/182038

= Browser Window Is Blank After You Install First Aid 98 =

Article ID: 182038

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 3.02

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This article was previously published under Q182038



SYMPTOMS
When you start Internet Explorer, the browser window may be blank.



CAUSE
This issue can occur if CyberMedia First Aid 98 is installed on your computer, and you have Content Advisor enabled. When you start Internet Explorer, First Aid 98 prevents the Password dialog box from appearing.



RESOLUTION
To work around this issue, disable First Aid 98 or Content Advisor. Note that if you disable Content Advisor, Internet Explorer can be used to view any content on the Internet. To disable Content Advisor, use the appropriate method:

Internet Explorer 3.02

 * 1) Click Start, click Settings, click Control Panel, and then double-click Internet.
 * 2) Click the Security tab, click Disable Ratings, and then type your password in the Password box.
 * 3) Click OK, click OK, and then restart your computer.

Internet Explorer 4.0 or 4.01

 * 1) Click Start, click Settings, click Control Panel, and then double-click Internet.
 * 2) Click the Content tab, click Disable, and then type your password in the Password box.
 * 3) Click OK, click OK, and then restart your computer.



MORE INFORMATION
For additional information about this issue, contact CyberMedia.

