Microsoft KB Archive/28117

Erratic Screen Behavior with Mouse on IBM PS/2

PSS ID Number: Q28117 Article last modified on 01-24-1995

4.00 4.00n

MS-DOS

= SUMMARY =

If you have either an IBM PS/2 Mouse or a Microsoft Mouse connected to the PS/2 built-in mouse port on an IBM PS/2 computer, the mouse will sometimes behave erratically (for example, it will open multiple windows on the screen, choose random commands, and may or may not hang the system) with Word version 4.00.

Microsoft has confirmed this to be a problem in version 4.00 of stand-alone Word and Network Word version 4.00n. This problem has been corrected in Word version 5.00. Upgrades to Microsoft products can be obtained from Microsoft Sales Information Center at (206) 426-9400.

= MORE INFORMATION =

If the Word screen has halted, try a screen redraw by pressing CTRL+SHIFT+. If this method does not restore the Word screen, you must reboot the computer by pressing CTRL+ALT+DEL.

This problem exists only with mice connected to the PS/2 built-in mouse port.

You can work around this problem by connecting the mouse to a serial port. This is an option only for a non-IBM mouse because the IBM mouse must connect to the PS/2’s built-in mouse port.

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================================================================ Copyright Microsoft Corporation 1995.