Microsoft KB Archive/139083

= Microsoft Knowledge Base =

"Navigator Not Found" Trying to Play Sound Clip
Last reviewed: October 7, 1997

Article ID: Q139083

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3

SYMPTOMS
When you try to play a sound clip on MSN, The Microsoft Network, you may receive the following error message:

Navigator not found

CAUSE
You may receive the error message stated above if any one of the following conditions exists:


 * You are trying to play an incorrectly authored sound clip.
 * You are trying to play a sound clip when MSN is very busy.
 * You are trying to play a sound clip on a computer with mixed beta and release version DLL files. You may have installed the released version of MSN over a beta version, which may have left you with a mix of beta and release version DLL files.

RESOLUTION
If the sound clip was incorrectly authored, we can fix it.

If MSN is very busy when you try to play a sound clip, the only solution is to try to play the sound clip later.

If you installed the released version of MSN over a beta version, perform a clean install of MSN. If the clean install does not solve the problem, call MSN Member Support with the following information:


 * Which sound clip were you trying to play?
 * Where is the sound clip located on MSN?
 * What was the time and date when you tried to play the sound clip?