Microsoft KB Archive/823909

= A deadlock causes the Microsoft Exchange Information Store service to stop responding in Exchange 2000 =

Article ID: 823909

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Because of a deadlock, the Microsoft Exchange Information Store service may unexpectedly stop responding on a computer that is running Microsoft Exchange 2000 Server. During the deadlock, clients cannot connect to the information store, and any attempt to stop the Microsoft Exchange Information Store service is unsuccessful.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version         Size       File name

20-Jul-2003 20:55  6.0.6488.0      3,915,776  Cdoex.dll 20-Jul-2003 20:51  6.0.6488.0        851,968  Davex.dll 20-Jul-2003 20:51  6.0.6488.0         53,248  Davexpc.dll 20-Jul-2003 20:47  6.0.6488.0        577,536  Dsaccess.dll 17-Jul-2003 21:11  6.0.6488.0        184,320  Dscmsg.dll 17-Jul-2003 21:11  6.0.6488.0        958,464  Emsmdb32.dll 20-Jul-2003 20:55  6.0.6488.0      3,575,808  Excdo.dll 20-Jul-2003 20:47  6.0.6488.0        258,048  Exmime.dll 20-Jul-2003 20:51  6.0.6488.0        143,360  Exodbesh.dll 20-Jul-2003 20:51  6.0.6488.0         57,344  Exodbpc.dll 20-Jul-2003 20:51  6.0.6488.0        200,704  Exodbprx.dll 20-Jul-2003 20:51  6.0.6488.0      2,174,976  Exoledb.dll 20-Jul-2003 20:45  6.0.6488.0         81,920  Exosal.dll 20-Jul-2003 20:51  6.0.6488.0        307,200  Exprox.dll 17-Jul-2003 21:13  6.0.6488.0        143,360  Exschema.exe 17-Jul-2003 21:15  6.0.6488.0        675,840  Exwform.dll 17-Jul-2003 20:52  6.0.6488.0         49,152  Mdbevent.dll 17-Jul-2003 21:08  6.0.6488.0      2,285,568  Mdbmsg.dll 17-Jul-2003 20:53  6.0.6488.0         32,768  Mdbrole.dll 20-Jul-2003 20:47  6.0.6488.0         24,576  Mdbtask.dll 20-Jul-2003 20:46  6.0.6488.0      4,657,152  Store.exe

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: hang XADM

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB823909

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