Microsoft KB Archive/824143

= Desktop Shortcut to the 3 1/2 Inch Disk Drive or to the CD-ROM Drive Does Not Work =

Article ID: 824143

Article Last Modified on 5/18/2007

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

-





SYMPTOMS
On your Windows XP desktop, when you click the shortcut to your 3 1/2 inch disk drive or to your CD-ROM drive, the shortcut does not work anymore.



CAUSE
This problem may occur if you have installed Windows XP update 821557: MS03-027: An Unchecked Buffer in the Windows Shell Could Permit Your System to Be Compromised or Windows XP update 330836: Shortcuts to Mapped Drives on Windows 95 or Windows 98 May Not Work in Windows XP.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version           Size     File name      Platform --  29-Jul-2003  22:37  5.1.2600.1221      15,872  Linkinfo.dll   x86 29-Jul-2003 22:37  6.0.2800.1253   8,242,176  Shell32.dll    x86 23-Jul-2003 02:21  5.1.2600.1251     557,568  Xpsp2res.dll   x86 29-Jul-2003 22:37  5.1.2600.1221      50,176  Linkinfo.dll   IA64 29-Jul-2003 22:37  6.0.2800.1253  14,375,424  Shell32.dll    IA64 12-May-2003 04:12  5.1.2600.1221      15,872  Wlinkinfo.dll  X86 28-Jul-2003 19:31  6.0.2800.1253   8,242,176  Wshell32.dll   X86 23-Jul-2003 02:21  5.1.2600.1251     557,568  Wxpsp2res.dll  X86 23-Jul-2003 02:21  5.1.2600.1251     557,056  Xpsp2res.dll   IA64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB824143

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.