Microsoft KB Archive/811546

= OL2000: The E-mail Message Header Remains in Your Inbox When You Synchronize Your Offline Files While Using Remote Mail =

Article ID: 811546

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Outlook 2000 Service Pack 3

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For a Microsoft Outlook 2002 version of this article, see 813949.





SYMPTOMS
When you press F9 to synchronize your Offline Files (.ost) while using Remote Mail in Outlook 2000, the full e-mail message is downloaded, but the e-mail message header remains in your Inbox.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 11-Feb-2003 05:27  1,444,632  Outlook.msp 11-Feb-2003 05:56  3,068,360  Outlook_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version     Size       File name --  31-Oct-2002  16:15  9.0.0.7031  45,104     Recall.dll 07-Feb-2003 03:01  9.0.0.7406  5,337,138  Outllib.dll This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



WORKAROUND
To work around this problem, manually delete the message header. To do this, click the message header that you want to delete, and then click Delete on the Edit menu.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbqfe kbhotfixserver kbbug kbfix KB811546

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