Microsoft KB Archive/889088

= Your computer does not start and you receive a &quot;Stop 0xC000021a&quot; error message in Windows Server 2003 =

Article ID: 889088

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
When your Microsoft Windows Server 2003 computer tries to start, it may stop responding. Additionally, you may receive an error message that is similar to the following:

STOP 0xC000021a (Fatal System Error)

The Windows Logon process system process terminated unexpectedly with a status of 0xc0000354(0x00000000 0x00000000).

The system has been shut down.



CAUSE
This problem occurs when The RunDiagnosticLoggingGlobal registry entry is enabled, and one of the following conditions is true:
 * The computer belongs to an organizational unit (OU) that has the Block Policy inheritance Group Policy option enabled.
 * A user who belongs to an OU that has the Block Policy inheritance Group Policy option enabled logs on to the computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version            Size  File name ---  06-Nov-2004  01:11  5.2.3790.231    756,224  Userenv.dll

Windows Server 2003, Enterprise Edition for Itanium-based Systems
  Date         Time   Version            Size  File name     Platform ---  06-Nov-2004  01:11  5.2.3790.231  1,546,240  Userenv.dll      IA-64 06-Nov-2004 01:11  5.2.3790.231    756,224  Wuserenv.dll       x86



WORKAROUND
To work around this problem, turn off the RunDiagnosticLoggingGlobal registry entry. To do this, follow these steps:  Click Start, click Run, type regedit in the Open box, and then click OK. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Diagnostics

 In the right pane, right-click RunDiagnosticLoggingGlobal, and then click Modify. In the Value data box, change 1 to 0, and then click OK. Quit Registry Editor.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB889088

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