Microsoft KB Archive/913366

= The Microsoft Operations Manager (MOM) agent does not back up event logs and does not perform a system state backup if the Action account is configured to run as the local system account =

Article ID: 913366

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
Consider the following scenario. You run a script to force the Microsoft Operations Manager (MOM) agent to back up event logs. Additionally, the Action account is configured to run as the local system account. However, the MOM agent does not back up the event logs as expected. The MOM agent may also be unable to complete other tasks that use the Action account. For example, the MOM agent does not perform a system state backup in this scenario.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have MOM 2005 Service Pack 1 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To use the MOM agent to back up an event log, run the following script. Dim objWMIService Dim strComputer Dim colLogFiles Dim objLogFile Dim errBackupLog LogType = &quot;System&quot; Set colLogFiles = GetObject(&quot;winmgmts:{impersonationLevel=impersonate,(Backup)}!\\.\root\cimv2&quot;).ExecQuery _ (&quot;Select * from Win32_NTEventLogFile where LogFileName='&quot; & LogType & &quot;'&quot;) For Each objLogfile in colLogFiles errBackupLog = objLogFile.BackupEventLog(&quot;c:\test.evt&quot;) If errBackupLog <> 0 Then Msgbox &quot;The &quot; & LogType & &quot; event log could not be backed up.&quot; End If   Msgbox  LogType Next

Set objWMIService = Nothing Msgbox &quot;Complete backup &quot; For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbfix kbexpertiseinter kbopman2005spfix KB913366

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