Microsoft KB Archive/274635

= &quot;Internal error: 2755.1632&quot; error message when you try to install Money =

Article ID: 274635

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Money 2006 Premium
 * Microsoft Money 2006 Small Business
 * Microsoft Money 2006 Standard
 * Microsoft Money 2006 Deluxe
 * Microsoft Money 2005 (all editions), when used with:
 * Microsoft Windows 2000 Standard Edition
 * Microsoft Money 2004 Standard Edition
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2003 Deluxe and Business Edition
 * Microsoft Money 2003 Standard Edition
 * Microsoft Money 2002 Standard Edition
 * Microsoft Money 2002 Deluxe Edition
 * Microsoft Money 2002 Deluxe and Business Edition
 * Microsoft Money 2001 Standard Edition
 * Microsoft Money 2001 Deluxe and Business Edition
 * Microsoft Money 2001 Deluxe Edition
 * Microsoft Money 2001 Business and Personal Edition

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This article was previously published under Q274635





SYMPTOMS
When you try to install Microsoft Money, the Setup program may not complete successfully, and you may receive one of the following error messages:

Error Message 1: Internal error: 2755.1632, :\money.pkg

Error Message 2: Internal error: 2755.1631, :\money.pkg

Note in these error messages,  is the drive letter of the CD or the DVD drive.

Note This symptom can also occur during the installation of other programs that use Microsoft Windows Installer.



CAUSE
This problem may occur if all the following conditions are true:
 * You install Money on a Microsoft Windows NT 4.0-based or a Microsoft Windows 2000-based computer.
 * The Winnt folder is located in an NTFS file system partition.
 * A folder that is named Installer is located in the Winnt folder, and you do not have Full Access permissions to the Installer folder.

Note This problem may also occur if you have Read permissions to the Winnt folder. This condition prevents the Installer folder from being created by Setup

.



RESOLUTION
To resolve this problem, upgrade to the latest version of the Windows Installer. For more information about how to upgrade to the latest version of Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:

292539 How to obtain the Windows Installer Engine



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Setup errors, click the following article number to view the article in the Microsoft Knowledge Base:

217714 Setup appears to hang followed by internal error 2336 or 2755

Additional query words: w_money 9.0 m2001 administrator msi 2755 1632 winnt win2k ntrelease Money2004 Money2005 installation problems setup money2006

Keywords: kbenv kberrmsg kbpending kbprb kbsetup KB274635

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