Microsoft KB Archive/916840

= The Task Launcher is blank when you use Works =

Article ID: 916840

Article Last Modified on 2/9/2007

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APPLIES TO


 * Microsoft Works 8.0
 * Microsoft Works Suite 2006
 * Microsoft Works Suite 2005

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SYMPTOMS
When you use Microsoft Works, the Task Launcher is blank. You cannot see templates or categories.



CAUSE
This issue occurs because of a problem with the MSXML installation.



RESOLUTION
To resolve this issue, follow these steps:  Click Start, click Run, type regsvr32.exe msxml3.dll, and then click OK. When you receive a message that states that the registration has succeeded, click OK. If this does not resolve the issue, download the MSXML parser. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads



Repeat steps 1 and 2 for the following files:
 * Msxml1.dll
 * Msxml2.dll
 * Msxml3.dll
 * Msxml4.dll

Note You must restart the computer before you test Works again.

Additional query words: Acer Aspire laptops



Keywords: kbprb KB916840

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