Microsoft KB Archive/896472

= Some buttons on the Media Center remote control stop functioning after you install the IntelliType software version 4.11 or earlier =

Article ID: 896472

Article Last Modified on 4/6/2005

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2002

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SYMPTOMS
In Microsoft Windows XP Media Center Edition, some buttons on the Media Center remote stop functioning after you install Microsoft IntelliType version 4.11 or earlier. These buttons include the BACK, STOP, MUTE and SKIP buttons. However, other buttons may also be affected.



CAUSE
This problem occurs because early versions of IntelliType prevent some buttons from accessing shared functions.



RESOLUTION
To resolve this problem, use Windows Update to upgrade IntelliType to version 5.0 or a later version. You can also visit the following Microsoft Web site to download the latest version of IntelliType:

http://www.microsoft.com/hardware/downloads/default.mspx



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Microsoft Windows XP Media Center Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/default.mspx

Keywords: kbtshoot kbprb KB896472

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