Microsoft KB Archive/221562

= OFF97: IPF in Winhlp32 When Starting Help If It's Already Running =

Article ID: 221562

Article Last Modified on 5/16/2002

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APPLIES TO


 * Microsoft Windows NT 4.0
 * Microsoft Office 97 Standard Edition

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This article was previously published under Q221562



SYMPTOMS
When you attempt to run Help in Corel Quattro Pro 8 or later, while Help is running in a Microsoft Office 97 program, you may receive one of the following error messages depending on your operating system.

Microsoft Windows 95 or Windows 98:

WINHLP32 caused an invalid page fault in module WINHLP32.EXE at 0177:0041ad88.

Microsoft Windows NT:

WINHLP32.EXE Application Error

The instruction at "0x02fff3e5" referenced memory at "0x0000000e".

The memory could not be "read". Click on OK to terminate the application.



CAUSE
This problem may occur when you attempt to run Help in Quattro Pro while Help is running in an Office program.



Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



WORKAROUND
To work around this problem, close Help in the Office program before starting Help in Quattro Pro.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: corel help crash ipf dr. watson quatro xl97 wd97 ppt97

Keywords: kbbug kbpending KB221562

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