Microsoft KB Archive/326864

= STOP: 0x000000D6 Error in Win32k.sys Occurs in Windows 2000 =

Article ID: 326864

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q326864



SYMPTOMS
You may receive the following Stop error message:

STOP: 0x000000d6 (0xbe7e1000, 0x00000000, 0xa008f608, 0x00000000) WIN32K.SYS

DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION

Arg1: memory referenced

Arg2: value 0 = read operation, 1 = write operation

Arg3: if non-zero, the address which referenced memory.

Arg4: Mm internal code.

NOTE: The four parameters that are listed in parentheses () in this error message vary according to the configuration that you are using.



CAUSE
If you try to copy a block of data from the Clipboard, Windows may not correctly calculate the size of the buffer that must be available to hold the data.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name --  26-Aug-02  18:09   5.0.2195.5265    42,256 Basesrv.dll 26-Aug-02 18:09   5.0.2195.5907   222,992 Gdi32.dll 26-Aug-02 18:09   5.0.2195.6011   708,880 Kernel32.dll 26-Aug-02 18:09   5.0.2195.4733   332,560 Msgina.dll 26-Aug-02 18:09   5.0.2195.6000   379,664 User32.dll 26-Aug-02 18:09   5.0.2195.5968   369,936 Userenv.dll 26-Aug-02 18:07   5.0.2195.6033 1,642,320 Win32k.sys 26-Aug-02 08:30   5.0.2195.6013   179,472 Winlogon.exe 26-Aug-02 18:09   5.0.2195.5935   243,472 Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbshell kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB326864

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