Microsoft KB Archive/177881

= OL97: Cannot Run SR-1 Patch if Outlook 8.03 is Installed =

Article ID: 177881

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q177881



SYMPTOMS
When you attempt to run the Microsoft Office Service Release 1 (SR-1) patch you may encounter the following error:

The Patch has determined that your installation of Office cannot be updated at this time. Shutdown all running applications and re-run the patch, if the problem persists please consult the Microsoft Knowledge Base at http://www.microsoft.com/kb.

To find this information for Outlook 98, please see the following article in the Microsoft Knowledge Base:

180228 OL98: Cannot Run SR-1 Patch if Outlook 98 is Installed

NOTE: Because the Microsoft Web site is regularly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

http://www.microsoft.com/



CAUSE
This problem may occur because you have installed Microsoft Outlook 97 version 8.03. This release of Outlook updates the following Office support files:

Mso97.dll

Mso7enu.dll

The newer versions of these files cannot be updated by the SR-1 patch.



RESOLUTION
There are two methods to resolve this problem.

Method 1

 * 1) Uninstall Outlook 8.03. You will be prompted to remove the Windows messaging System components; do not remove these components.
 * 2) Install the desired programs from the Office 97 compact disc.
 * 3) Apply the SR-1 patch.
 * 4) Install Outlook 8.03.

Method 2

 * 1) Locate the files, Mso97.dll and Mso7enu.dll in the Office folder and copy them to a temporary folder.
 * 2) Copy the original versions of mso97.dll and mso7enu.dll from the Office 97 compact disc to the Office folder on your computer.
 * 3) You should be able to apply the SR-1 patch since the older but correct versions of the key files are in the Office folder



MORE INFORMATION
Keywords: kbprb KB177881

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