Microsoft KB Archive/246398

= Help Screens Do Not Display in Compass =

Article ID: 246398

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Metadirectory Services 2.1

-



This article was previously published under Q246398



SYMPTOMS
When you click the Help button to display the help screen or click the right side of a form in Compass, you receive the following error message:

Proxy Report:

11001 Host was not found



CAUSE
This issue occurs because the MMS Help uses URLs to locate the help files. This is an example of a URL that could be called:

http://server_name.domain.com:8080/resource/help/admin

This error message is generated when a Proxy Server is configured for Microsoft Internet Explorer and your MMS directory structure has an Internet type name such as server_name.domain_name.com.



RESOLUTION
To work around this issue, obtain access to the Internet by using a proxy server:  In Internet Explorer, click Internet Options on the Tools menu, and then click the Connections tab. Click Lan Settings, click to select the Use a proxy server check box, and then click Advanced. Add the follow exception to the Do not use proxy server for addresses beginning with box under Exceptions

http://. .com

where  is the server name, and   is the domain name.

NOTE: To verify you are using the correct URL that the help file is trying to contact, right-click the form where the proxy error is displayed, and then click Properties. The General tab contains the address, copy the information up to the port number. For example:

http://. .com:8080/resource/help/admin



This information would be the exception.

Keywords: kberrmsg kbprb kbui KB246398

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.