Microsoft KB Archive/899582

= You receive an error message in User32.dll when you try to start Visio 2002 =

Article ID: 899582

Article Last Modified on 1/30/2007

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APPLIES TO


 * Microsoft Visio 2002 Professional Edition
 * Microsoft Visio 2002 Standard Edition

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SYMPTOMS
When you try to start Microsoft Visio 2002, Visio does not start. Additionally, you receive the following error message:

Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature:   Application name  Application version  Module name  Module version  Offset Visio.exe        10.0.525.4           User32.dll   5.1.2600.1134   0000d0a8

Additionally, the following error message is logged in the Application event log:  Source=Microsoft Office 10, Category=None, Event=1000, User=N/A Faulting application visio.exe, version 10.0.525.4, faulting module user32.dll, version 5.1.2600.1134, fault address 0x0000d0a8.



CAUSE
This issue may occur when the following conditions are true:
 * You try to start Visio 2002 in a maximized window. By default, when you first try to start Visio 2002, Visio starts in a maximized window.
 * You have the Matrox PowerDesk-HighFidelity (HF) program installed, and the While using stretched mode, maximize windows option is turned on.

Note The Matrox PowerDesk-HighFidelity (HF) program is installed when you install the Matrox Parhelia video driver.



WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Start Visio 2002 first
Before you start the Matrox PowerDesk-HighFidelity (HF) program, start Visio 2002. This issue will not occur if Visio 2002 is started first and if the Visio window is maximized before you start the Matrox PowerDesk-HighFidelity (HF) program.

Method 2: Turn off the &quot;While using stretched mode, maximize windows&quot; option
To turn off the While using stretched mode, maximize windows option, follow these steps:
 * 1) Double-click the PowerDesk icon in the Windows taskbar.
 * 2) Click Desktop Management.
 * 3) Click to clear the While using stretched mode, maximize windows check box, and then click OK.

Method 3: Contact Matrox for an updated driver
To contact Matrox if an updated driver to resolve this issue is available, visit the following Matrox Web site:

http://www.matrox.com/graphics/en/corpo/support/contact.php

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: visio2002 vso2002 vso2k2

Keywords: kbstartprogram kbdisplay kberrmsg kbtshoot kbprb KB899582

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