Microsoft KB Archive/104396

= FastTips: Using Microsoft At Work PC Fax with WFWG 3.11 Q&A =

ID: Q104396

The information in this article applies to:


 * Microsoft Windows for Workgroups version 3.11

1. Q. What types of fax modems can I use with Microsoft At Work PC Fax?

A. There are three types of fax modems available: Class One, Class Two, and CAS. Microsoft At Work PC Fax supports all three types of fax modems. It is important to know which type of fax modem you have before you begin troubleshooting any problems. Microsoft At Work PC Fax supports different features depending on the type of fax modem you are using.

2. Q. I can't send or receive faxes using Microsoft At Work PC Fax. What could be causing this problem?

A. If you cannot send or receive faxes through Microsoft At Work PC     Fax, make sure that your fax modem is on the list of compatible fax modems. Also, check the ROM version in your modem by starting Microsoft Windows Terminal and configuring it for the port to     which the modem is connected. Enter the command ATI3 and press ENTER. Compare the ROM version number reported back to the terminal screen with the README.WRI file packaged with Windows for Workgroups.

3. Q. I have confirmed that my fax modem is on the list of compatible fax modems and that the ROM version is compatible, but I still can't send or receive faxes using Microsoft At Work PC Fax. What should I do?

A. If your modem and ROM version meet the requirements for use with Microsoft At Work PC Fax and you still cannot send or receive faxes, try the following steps:

1. Be sure the fax modem works as a modem under other Microsoft Windows applications, such as Terminal or Cardfile. Also, try sending to or receiving from a different fax machine to determine if the problem is related to your fax modem or your phone connection.

2. If you have a CAS modem, be sure that you have the CAS software installed in either your CONFIG.SYS or AUTOEXEC.BAT file. Consult your modem user's guide for specific information about installing these drivers.

4. Q. I cannot send or receive binary files using Microsoft At Work PC Fax and my security features are unavailable (grayed out). Why is this occurring?

A. Binary file transfer and security features are available only between machines running Microsoft At Work PC Fax with Class One fax modems. KBCategory: kbnetwork kbfasttip kbtshoot kbatwork KBSubcategory: awfax wfw wfwg Additional reference words: tshoot 3.11 efax

Last Reviewed: November 21, 1994