Microsoft KB Archive/179415

= Multimedia: Program Cannot Find or Recognize Update Files =

Article ID: 179415

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Bookshelf 96-97 Standard Edition
 * Microsoft Encarta Encyclopedia 96 Standard Edition
 * Microsoft Encarta Encyclopedia 97 Deluxe Edition
 * Microsoft Encarta Encyclopedia 97 Standard Edition
 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q179415



SYMPTOMS
When you try to integrate an update file in any of the Microsoft programs listed in the "Applies to" section of this article, the program may not find or recognize the update file if you use Netscape Navigator to download it from the Internet.

When you double-click the update file, you may receive the following error message:

is not a valid Win32 application

where  is the path that points to the update file.



CAUSE
The programs listed above use the file's extension to identify it as an update file. When the file's extension is changed, the program that uses the update file cannot find it. If you download an update file from the Internet using Netscape Navigator 4.0, Navigator may change the file's extension to a program extension (.exe) when it saves the file to the hard disk.



RESOLUTION
To resolve this behavior, use one of the following methods:

Use the Internet Features in the Program to Download the Update File
Encarta 98 Encyclopedia can download update files directly from the Internet.

To download an update file in Encarta 98 Encyclopedia, click Online Features, click Downloads, and then click Update Encarta.

Preserve the File Extension of the Update File
To preserve the file extension when you use Netscape Navigator 4.0 to download an update file, use the following steps:
 * 1) Connect to the Updates Web page for your program.
 * 2) Right-click the link to the update file you want to download, and then click Save Link As.
 * 3) Navigate to the folder where you want to save the file, and then click Save.

Note Make sure that you save the update file in the correct location. Save update files for Bookshelf in any folder on the hard disk on which Bookshelf is installed. If Bookshelf and Windows are both installed on the same hard disk, we recommend you save the Bookshelf update files to the Windows desktop. Save update files for Encarta Encyclopedia in the appropriate folders.

Encarta 96 Encyclopedia:

C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Yearbook

Encarta 97 Encyclopedia:

C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Updates

Encarta 98 Encyclopedia:

C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Update98

Encarta 99 Encyclopedia:

C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Update99

Encarta 2000 Encyclopedia:

C:\Program Files\Microsoft Encarta\Encarta Encyclopedia 2000\Update 2000

Encarta 2001 Encyclopedia:

C:\Program Files\Microsoft Encarta\Encarta Encyclopedia 2001\Update 2001

Encarta 2000 Encyclopedia:

C:\Program Files\Microsoft Reference\Encarta Encyclopedia\Update 2000

Encarta 2001 Encyclopedia:

C:\Program Files\Microsoft Encarta\Encarta Encyclopedia 2001\Update 2001

On Windows 98:

C:\WINDOWS\All Users\Application Data\Microsoft\Encarta Reference Library\L03AXLRD\Updates

Note The L03AXLRD folder name is related to the version of Encarta, and the number 3 relates to the year, iIn this case 2003. In Encarta 2002, it is ST02ADLXD> here, the number 2 refers to the year 2002.

On Windows XP:

C:\Documents and Settings\All Users\Application Data\Microsoft\Encarta Reference Library\L03ADXRC\Updates

Note Windows XP applies the same process as Windoes 98. Here, the number 3 refers to 2003. The 2004 version product would have a 4 in place of the 3.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm communicator

Keywords: kb3rdparty kberrmsg kbfaq kbhowto KB179415

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