Microsoft KB Archive/241130

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The information in this article applies to:


 * Microsoft Outlook 2000

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NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS
When you set up a Microsoft Exchange Server public folder using the default view "Group by Subject," users who access the folder see the default view as "By Conversation Topic." Additionally, the Group By Subject view is not on the list of views available.

RESOLUTION
Create a custom view to Group by Subject and make it available to everyone.

MORE INFORMATION
To create a custom view to Group by Subject and set it as the default initial view:


 * 1) Click to select the public folder you want to set the initial view for.
 * 2) On the View menu, click Current View, and then click Define Views.
 * 3) Click New, and type a name for the view. Ensure that Table is selected in the Type of View list. Under Can be used on, click This folder, visible to everyone, and click OK.
 * 4) In View Summary, click Group By, and then in the Group items by list, click Subject. Add any other conditions you want and then click OK, OK, and Close.
 * 5) Right-click the public folder, and then click Properties.
 * 6) On the Administration tab, click the Initial View On Folder list to select the view you created in the steps above. Click OK

NOTE: If a user subsequently changes the public folder view to another predefined or customized view, that view will be retained for that folder until it is changed.