Microsoft KB Archive/179485

= OL98: ENTER Key Does Not Open Journal Entry Within a Contact =

Article ID: 179485

Article Last Modified on 1/11/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q179485



SYMPTOMS
The ENTER key does not open a selected Journal entry in an open Contact. You can select the Journal entry by either pressing the TAB key to move to it or by clicking to select it. Once selected, the ENTER key will not open the Journal entry.



RESOLUTION
There are two methods for opening Journal entries from within a Contact.

Method 1
To open an embedded Journal entry using key strokes, follow these steps:
 * 1) In the open Contact, press CTRL+TAB to select the Journal tab.
 * 2) Press the TAB key to select the embedded Journal entry.
 * 3) Press CTRL+O to open the Journal entry.

Method 2
To open the embedded Journal entry with the mouse, follow these steps:
 * 1) From within the open Contact, click the Journal tab.
 * 2) Double-click the Journal entry.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
Keywords: kbbug kbpending KB179485

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