Microsoft KB Archive/262262

= &quot;Unexpected Error&quot; When Attempting to Use the Smart Card Enrollment Station =

Article ID: 262262

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q262262



SYMPTOMS
When you attempt to use the Windows 2000 Microsoft Certificate Services Smart Card Enrollment Station to request a certificate for a GemSAFE Enterprise smart card on behalf of another user, you may receive the following error message after you click Enroll:

An unexpected error occurred. Error: Please insert the user's smart card.

If you insert the card and click OK, you receive the same error message.

NOTE: This error message is displayed even if you are using a Gemplus GemSAFE smart card reader and the Gemplus GemSAFE Card CSP version 1.0 Cryptographic Service Provider (CSP).



CAUSE
This behavior occurs because Gemplus GemSAFE Card CSP version 1.0 is not the correct CSP for the card. The correct CSP is Gemplus GemSAFE Card CSP.



RESOLUTION
To resolve this issue, contact Gemplus to obtain the updated CSP for this card.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Certserv smartcard

Keywords: kberrmsg kbppkey kbprb kb3rdparty kbcertservices KB262262

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