Microsoft KB Archive/181942

= XCLN: Cannot Resolve SMTP Addresses, Messages Sent Successfully =

Article ID: 181942

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 5.0
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q181942



SYMPTOMS
When you address a message to a Simple Mail Transfer Protocol (SMTP) recipient that is located in your personal address book (PAB) or the global address list, the SMTP address may not be resolved. Your e-mail client may underline the SMTP address and send the message successfully, but the address is not resolved to the display name that appears in the PAB or global address list.



CAUSE
This problem can occur when one or more of the following files are damaged:


 * Emsabp32.dll
 * Emsui32.dll
 * Mapi32.dll
 * Wmsui.dll
 * Wmsui32.dll



WORKAROUND
To resolve this problem, verify that the above files are not damaged. To do so, use one of the following methods:

  If you are using a Microsoft Exchange client, rename the files on your hard disk, and then extract new copies of the files from the Microsoft Exchange 5.0 Client Pack CD-ROM. The following table lists the location of the files on the CD-ROM:

     File           Cabinet File ---     Emsabp32.dll   Exchng4.cab Emsui32.dll   Exchng4.cab Mapi32.dll    Exchng5.cab Wmsui.dll     Exchng7.cab Wmsui32.dll   Exchng8.cab

NOTE: Windows 95 cabinet files are located in the Eng\Win95 folder on the CD-ROM. Windows NT (Intel) cabinet files are located in the Eng\Winnt\I386 folder on the CD-ROM.  If you are using a Microsoft Outlook client, rename the files on your hard disk, and then copy the files from the Outlook CD-ROM to your hard disk. Reinstall your e-mail client.



STATUS
Microsoft is researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbprb KB181942

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