Microsoft KB Archive/99054

= Mac Wkst: Message Was Sent Using a Custom Form =

Article ID: 99054

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.0
 * Microsoft Mail for Appletalk Networks 3.1

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This article was previously published under Q99054



SYMPTOMS
When attempting to read a message in versions 3.0 and 3.1 of Microsoft Mail for AppleTalk networks, the following message may be displayed:

This message was sent using a custom form that is not installed on your server. Some information from the original message may not be displayed. To view the complete message, ask your network manager to install the form on your server.



CAUSE
This problem can occur if a custom form is not installed on the server, or the form has been installed with an incorrect two-letter ID assignment.



MORE INFORMATION
With Microsoft Mail, custom forms can be created using the Forms Designer HyperCard stack that is included with the product. All custom forms for Microsoft Mail must be created and installed using the Forms Designer stack. If a form is not installed on your server, you must obtain the HyperCard stack containing that form, and use the Form Mover button on the Forms Designer stack to install it. For more information on installing forms, see the Microsoft Mail &quot;Network Manager's Guide.&quot;

All custom forms in Microsoft Mail are defined by a two-letter ID. Built-in Mail forms have lowercase ID letters; custom forms must use uppercase letters.

To determine the ID values for forms on a particular server, open a form in the Forms Designer stack and click the Form Mover button. Forms installed on the currently selected server will be listed, as well as the associated two-letter IDs.

Additional query words: 3.00 3.10

Keywords: KB99054

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