Microsoft KB Archive/280649

= Activate Product menu item remains after you activate the Office XP license =

Article ID: 280649

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q280649



SYMPTOMS
After you install Microsoft Office XP and activate the license, the Activate Product menu item unexpectedly remains on the Microsoft Office Tools menu (click Start and point to Programs).

When you click Activate Product, you receive the following message:

This product has already been activated.



CAUSE
This behavior occurs if either of the following conditions are true:
 * You install a Select or an Enterprise version of Office XP, neither of which requires activation of the license.

-or-
 * You install a Retail version of Office XP, which includes a license, and have already activated the license.



WORKAROUND
To remove the Activate Product item from the Microsoft Office Tools menu, follow these steps:
 * 1) Click Start, point to Programs, point to Microsoft Office Tools, and then right-click Activate Product.
 * 2) On the shortcut menu that appears, click Delete.
 * 3) In the Confirm Shortcut Delete dialog box, click Yes.

Notice that Activate Product no longer appears on the Microsoft Office Tools menu.

To remove Activate Product from the Help menu, follow these steps:
 * 1) Start the Microsoft Office program that you want.
 * 2) On the Tools menu, click Customize.
 * 3) While the Customize dialog box is open, click Help, click Activate Product, and then drag the Activate Product icon to the document window.
 * 4) In the Customize dialog box, click Close.

Notice that Activate Product no longer appears on the Help menu.



MORE INFORMATION
The Activate Product menu item also appears when Office XP is installed over a network.

Unless you remove it, Activate Product appears on the Help menu of any Office XP program.

Additional query words: prb

Keywords: kbtshoot kbprb KB280649

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