Microsoft KB Archive/903896

= You cannot put a Windows Embedded for Point of Service-based computer into hibernation, and a dump file is not created when you receive an error message =

Article ID: 903896

Article Last Modified on 8/24/2005

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APPLIES TO


 * Microsoft Windows XP Embedded

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SYMPTOMS
You cannot put a Microsoft Windows Embedded for Point of Service-based computer into hibernation as expected.

Additionally, when a SCSI or SATA storage device is installed, a dump file is not created when you receive a Stop error message or a fatal system error message.



CAUSE
This issue occurs if the Diskdump.sys file is missing.



RESOLUTION
To resolve this issue, follow these steps:  Download the WePOS-KB903896.exe executable package. To obtain this software update, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=F5D17D5B-103C-43DD-9347-834BA9954D0F

 Use one of the following methods to replace the Diskdump.sys file:  Copy the WePOS-KB903896.exe file to the destination computer, and then double-click the file to extract the software update. Unzip the executable package, and then copy the Diskdump.sys file to the %Windows%\System32\Drivers folder that is on the Windows Embedded for Point of Service-based computer. 

Note You do not need a license to redistribute this file.

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MORE INFORMATION
The Diskdump.sys file is not associated with any hardware or .inf file. The Diskdump.sys file provides kernel-mode disk services. The system uses these services to record the physical memory to a SCSI or SATA storage device when a Stop error or a fatal system error occurs.

The Diskdump.sys file is not installed when Plug and Play devices are enumerated. If the Diskdump.sys file exists on a computer where a SCSI or SATA storage device is installed, the Diskdump.sys file writes the contents of the physical memory to the system storage device when you receive a Stop error message or a fatal system error message.

Keywords: kbtshoot kbprb KB903896

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