Microsoft KB Archive/320636

= XIMS: The Transport Part of the Internet Headers May Be Missing When You Read a Message with a POP3 Client =

Article ID: 320636

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

-



This article was previously published under Q320636





SYMPTOMS
If you use a Post Office Protocol version 3 (POP3) client to open a message, and you click Properties on the File menu, and then click Details, the Transport information (hops) is missing at the beginning of the Internet headers. This problem occurs in the following configuration:
 * An Exchange 2000 Server Service Pack 2 (SP2) computer exists in the same site as a Microsoft Exchange Server version 5.5 Service Pack 4 (SP4) server.
 * A Simple Mail Transfer Protocol (SMTP) connector is set up on the Exchange 2000 server.
 * The message that you opened is an SMTP message from the Internet that was delivered to an Exchange Server 5.5 mailbox.

The Internet headers are similar to:

Received: by jco.domjco.com

id [01C1C5BB.A58CF840@jco.domjco.com]; Thu, 7 Mar 2002 10:37:07 +0100

Message-ID:[21A05B34171FD611988100B0D02F77B40B2C@servertc2.europe.corp.microsoft.com]

From: U1 [user1@srz020121000835.microsoftfrance.com]

To: max [max@DOMJCO.Microsoft.com]

Subject: test-070202-10h39

Date: Thu, 7 Mar 2002 10:40:42 +0100

MIME-Version: 1.0

Content-Type: text/plain;

charset=&quot;iso-8859-1&quot;

The expected headers are:

Received: from servertc2.domain-nt4 ([65.53.170.35]) by Recovery-1.horizon.com with Microsoft SMTPSVC(5.0.2195.2966);

Thu, 14 Mar 2002 16:31:58 +0100

Received: by servertc2.europe.corp.microsoft.com with Internet Mail Service (5.5.2653.19)

id [GXM396ZL]; Thu, 14 Mar 2002 16:35:44 +0100

Microsoft Mail Internet Headers Version 2.0

Message-ID:[21A05B34171FD611988100B0D02F77B40B63@servertc2.europe.corp.microsoft.com]

From: user1 [user1@SRZ020121000835.MICROSOFTFRANCE.com]

To: max [max@domjco.microsoft.com]

Subject: 16h32

Date: Thu, 14 Mar 2002 16:35:40 +0100

MIME-Version: 1.0

X-Mailer: Internet Mail Service (5.5.2653.19)

Content-Type: text/plain

Return-Path: user1@SRZ020121000835.MICROSOFTFRANCE.com

X-OriginalArrivalTime: 14 Mar 2002 15:31:58.0324 (UTC) FILETIME=[610D9B40:01C1CB6D]



CAUSE
This problem may occur if Exchange Server 5.5 does not completely check the stream for &quot;Microsoft Mail.&quot;



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.



WORKAROUND
- Upgrade the 5.5 servers to E2K



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB320636

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.