Microsoft KB Archive/99163

= Mac Bkup: Retrospect Remote Backup May Corrupt Local Data File =

Article ID: 99163

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.1
 * Microsoft Mail for AppleTalk Networks 3.1a

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This article was previously published under Q99163



SYMPTOMS
If Retrospect Remote is backing up version 3.1 or later of a remote Microsoft Mail for AppleTalk Networks workstation, the backup may cause Mail to close the local data file. Mail may return the following error message:

Your local mail file has been closed due to an unknown error.

Moreover, the data file may become corrupted due to this process.



RESOLUTION
To prevent this problem, do the following:
 * 1) Have the administrator configure Retrospect Remote not to back up the &quot;MS Mail Local Folders&quot; folder.
 * 2) The user must be sure to sign out of Mail before the backup is run. To ensure sign-out, the user should choose Close & Sign Out from the Mail Menu.



MORE INFORMATION
The local mail data file can be considered similar to the server data file, in the sense that it is a file that is kept open to read from and write to while Mail is running.

In the case of the local data file, the Mail workstation software manages when information is read, written, and deleted. If another process attempts to access the local data file at the same time Microsoft Mail is accessing the file, the workstation will respond with the above message.

For details on configuring Retrospect Remote, call Dantz Development at (510) 849-0293.

The product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 3.10 3.1a

Keywords: KB99163

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