Microsoft KB Archive/195891

OFFUP-Err Msg: Required Source Cannot Be Located

PSS ID Number: Q195891 Article last modified on 05-28-1999

WINDOWS:1.0

WINDOWS

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= SYMPTOMS =

If you are attempting to download and install Service Release 1 or Service Release 2 from the Office Update Web site, you may receive one of the following error messages:

Required Source Cannot Be Located

A Required Resource Appears To Be Corrupted

= CAUSE =

This problem may be caused by one of the following:


 * If you are attempting to download the file using an America OnLine (AOL) browser, the browser may be preventing the file from downloading completely.
 * If you have anti-virus software enabled while downloading, this may be preventing the file from downloading.

= RESOLUTION =

  Connect to your ISP (Internet Service Provider).   If you are using America OnLine (AOL) to access the Internet, follow these steps:   Establish an Internet connection by letting AOL dial and connect to the Internet.   Minimize AOL. Do not exit AOL, as you must leave it running to provide the Internet connection.    Access the Office Update Web site. To do so, use the following steps:   Start Internet Explorer   In the Address Bar, type “http://officeupdate.microsoft.com” (without the quotation marks) and press ENTER </li></ol> </li>  Before you can download SR-1 or SR-2, disable any anti-virus software that may be running. (For more information on how to disable your anti-virus software, refer to the program’s documentation). </li>  Click the link to one of the Office Components (such as Word or Excel), Choose Download, and then Select ‘Office 97 Service Release 1 (SR-1)’ OR ‘Service Release 2 Download Information’ to connect to the appropriate download site. </li>  Follow the instructions to complete the installation process. </li></ol>

= MORE INFORMATION: =

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below.


 * 1) Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 * 2) Click Member Services.
 * 3) Click Office Update Technical Support.
 * 4) Click Office Update Support Form.
 * 5) * You may be prompted to establish a Registration ID, if you haven’t already done so, which you can use to obtain many Microsoft products or services.
 * 6) * To establish the ID, enter your e-mail address in the space provided and click Continue.
 * 7) * If you do not have an e-mail address, you can quickly get one by clicking: hotmail.com on the registration page.
 * 8) After you enter your e-mail address, click Continue.
 * 9) Type your Password.
 * 10) * If you can’t remember your password, click E-mail My Password and we will send it to you.
 * 11) Provide the following information in the space provided:
 * 12) * Your Computer
 * 13) ** Operating System
 * 14) ** Internet Browser
 * 15) ** Computer Make
 * 16) ** Computer Model
 * 17) ** CPU Speed
 * 18) ** Memory
 * 19) * The Problem
 * 20) ** Describe only one problem at a time. If you are having more than one problem, please submit them seperately.
 * 21) ** Issue Type
 * 22) ** Component Name
 * 23) ** URL Address
 * 24) ** Error Type
 * 25) ** Question Title
 * 26) ** Detailed Problem Description
 * 27) ** Check one of the following:
 * 28) *** I can duplicate this problem.
 * 29) *** I can connect to other Web sites such as http://www.microsoft.com
 * 30) *** It previously worked for me but is not working now.
 * 31) *** It has never worked.
 * 32) * Contact Information
 * 33) ** E-mail Address
 * 34) ** Phone Number
 * 35) ** Fax Number
 * 36) ** Time Zone
 * 37) When the request form has been completed:
 * 38) * Click Finish to submit your request.
 * 39) * You should receive a response within one business day.

= REFERENCES =

For additional information, please see the following article in the Microsoft Knowledge Base:

Q193698 Using AOL To Download Components From Office Update Web

Additional query words: america online

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========================================================= Keywords : kbofficeupdate Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.