Microsoft KB Archive/181858

= OL98: (CW) Error Accessing E-mail Address after MSN 2.5 Upgrade =

PSS ID Number: 181858

Article Last Modified on 7/30/1999

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The information in this article applies to:


 * Microsoft Outlook 98

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This article was previously published under Q181858



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
After you upgrade MSN, The Microsoft Network Online Service to version 2.5 and you double-click an e-mail address in Microsoft Outlook 98, you may get the follow error message:

The name or distribution list entry has been deleted and is no longer a valid address book entry. The item cannot be found.

The following set of conditions can result in the above message:


 * You chose to upgrade your MSN mail account to POP3/SMTP servers.


 * You added the Outlook Internet Mail transport.


 * You removed the old MSN online service.


 * The e-mail address causing the problem is in the "From" field of a message received before upgrading MSN, or in a Contact created from such a message.



CAUSE
MSN 2.0 provided proprietary e-mail types of MSN or MSNINET. When you removed the MSN online service, Outlook could not find the Address Book in which these e-mail types were resolved. Therefore, the Internet Mail service cannot recognize these types as valid and the error condition occurs.



RESOLUTION
There are four tasks to resolve this problem:


 * Add the MSN service back into your profile.
 * Add all e-mail addresses to your Contacts.
 * Remove the MSN service from your profile.
 * Change the e-mail type of all Contacts by exporting and re-importing the Contacts.



MORE INFORMATION
Use the following steps to update older MSN e-mail addresses:

Add the MSN Service Back into Your Profile

 * 1) On the Tools menu, click Services and click Add.
 * 2) Click to select "The Microsoft Network Online Service," Click OK and quit Outlook.

Add All E-mail Addresses to Your Contacts
Click to select each e-mail message received before upgrading MSN and drag it to the Contacts folder. If you do not wish to reply or retain the message do not move it to the Contacts folder.

Remove the MSN Service from Your Profile

 * 1) On the Tools menu, click Services.
 * 2) Click to select "The Microsoft Network Online Service", click Remove, click OK, and then quit Outlook.

Change the E-mail Type of All Contacts
To change the e-mail type of all Contacts automatically, you must export the Contacts in tab-delimited format, and then import them back replacing the originals.

To export the Contacts in tab-delimited format, follow these steps:
 * 1) On the File menu, click Import And Export.
 * 2) Under "Choose an action to perform" click "Export to a file" and click Next.
 * 3) Under "Create a file of type" click "Tab Separated Values (Windows)", and click Next.
 * 4) Under "Select folder to export from" click Contacts, and click Next.
 * 5) Under "Save exported file as" type the path and file name, and click Next.

To import the tab-delimited file into Contacts, follow these steps:
 * 1) On the File menu, click Import And Export.
 * 2) Under "Choose an action to Perform" click "Import from another program or file" and click Next.
 * 3) Under "Select file of type to import" click "Tab Separated Values Windows)" and click Next.
 * 4) Under File To Import type the path to the file exported above, click to select "Replace duplicates with items imported" and click Next.
 * 5) Under Select Destination Folder, click Contacts, and click Next and then Finish.

Steps to Reproduce Problem

 * 1) Upgrade to MSN 2.5.
 * 2) Install and configure the Internet Mail Service and MSN 2.5.
 * 3) Remove the Microsoft Network Online Service from the profile.
 * 4) Double-click the "From" address in an e-mail message received before the upgrade.

Keywords: kbprb KB181858

Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3

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