Microsoft KB Archive/829458

= How to add graphics to E-Mail Templates in Microsoft Business Solutions CRM =

Article ID: 829458

Article Last Modified on 8/5/2005

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APPLIES TO


 * Microsoft CRM 1.2
 * Microsoft Business Solutions CRM 1.0

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SUMMARY
This article discusses how to add a graphic to an e-mail template in Microsoft Business Solutions CRM.



MORE INFORMATION
The following requirements must be met to include a graphic in a template:
 * Microsoft CRM e-mail templates are Hypertext Markup Language-based and browser-based. The graphic must be created in a standard file format so that a standard Web browser can display the graphic.
 * Graphics are not embedded or attached. A link that points to the actual location of the graphic is put in the file.
 * The graphic must be located on a Web site that the e-mail recipient can access. For example, the graphic file cannot be located on a local file system.

To add a graphic to an e-mail template:
 * 1) On the Microsoft CRM home page, click Settings, click Template Manager, and then click E-mail Templates.
 * 2) On the Actions bar, click New E-mail Template.
 * 3) Select a template type, and then click OK.
 * 4) Complete the details of the e-mail template.
 * 5) Use Microsoft Internet Explorer to open the Web page or the Web site folder that contains the graphic. Typically, all graphics for a Web site are located in one folder. Links to the graphics in this folder are then put in the Web files.
 * 6) Copy the graphic, and then paste the graphic into the e-mail template. Although the graphic appears, only the link to the graphic has been put in the e-mail template.
 * 7) Save the e-mail template, and then test it by sending an e-mail message that uses the e-mail template.

Additional query words: Tk 29740

Keywords: kbhowto kbmbsmigrate kbmbsemail KB829458

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