Microsoft KB Archive/911910

= You cannot obtain an IP address from a DHCP server after you open a PPP connection on a computer that is running Windows Server 2003 SP1 or an x64 edition of Windows =

Article ID: 911910

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Web Edition</li></ul> </li> Microsoft Windows Server 2003, Enterprise x64 Edition</li> Microsoft Windows Server 2003, Datacenter x64 Edition</li> Microsoft Windows Server 2003, Standard x64 Edition</li> Microsoft Windows XP Professional x64 Edition</li></ul>

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SYMPTOMS
After you open a Point-to-Point Protocol (PPP) connection on a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1) or an x64 edition of Windows, you cannot obtain an IP address from a Dynamic Host Configuration Protocol (DHCP) server.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must be running Windows Server 2003 SP1 to install this hotfix.

Note The x64 editions of Windows do not require Windows Server 2003 SP1 to install this hotfix.

Restart requirement
You must restart your computer after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium-based versions
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WORKAROUND
To work around this problem, obtain an IP address from the DHCP server before you open the PPP connection. If this problem has already occurred, disconnect the PPP connection, and then renew the IP address from the DHCP server before you open the PPP connection. Sometimes, you may have to restart the computer before you can renew the IP address.

To renew the IP address, follow these steps:
 * 1) Click Start, click Run, type CMD in the Open box, and then click OK.
 * 2) At the command prompt, type ipconfig /release, and then press ENTER. The IP addresses will typically both be 0.0.0.0.
 * 3) Type ipconfig /renew, and then press ENTER. The DHCP server will now provide the correct IP address.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbqfe kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix KB911910

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