Microsoft KB Archive/192658

= SMS: Remote Control May Stop Responding When Opening Applications =

Article ID: 192658

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q192658



SYMPTOMS
When Microsoft Office applications such as Microsoft Word or Microsoft Excel or others such as PaintBrush are started through Remote Control, a Systems Management Server client running on a NEC PC98 platform may stop responding suddenly. The client computer must then be restarted.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Microsoft Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: smsrc hang hangs hung rc helpdesk quick viewer window freeze freezes lock locked locks up launched reboot rebooted prodsms

Keywords: kbbug kbfix kbremoteprog kbtshoot KB192658

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