Microsoft KB Archive/248835

= PIP: Multicolored Lines Appear on the Screen =

Article ID: 248835

Article Last Modified on 12/28/2004

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APPLIES TO


 * Microsoft Picture It! 99 Standard Edition
 * Microsoft Picture It! 2000 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition

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This article was previously published under Q248835



SYMPTOMS
When you use one of the programs listed at the beginning of this article, multicolored green and yellow lines may appear on the Workbench and Projects tabs and on pictures you open in the program.



CAUSE
This behavior can occur if a Cyrix microprocessor is installed in your computer.



RESOLUTION
To work around this issue, use the following methods in the order in which they are presented.

Install the Latest Video Driver
You may be able to resolve this issue by downloading and installing the latest video driver available for your video adapter.

Contact your video adapter manufacturer for information about how to obtain and install the latest video driver for your video adapter.

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Test to see if the issue is resolved. If the issue continues to occur proceed to the next method.

Reduce Graphics Hardware Acceleration
To reduce graphics hardware acceleration:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then click Graphics.
 * 4) Move the Hardware Acceleration slider one notch to the left of the current setting.
 * 5) Click OK, and then click Close.
 * 6) When you are prompted to restart the computer, click Yes.
 * 7) Test to see if the issue is resolved. If the issue continues to occur, repeat steps one through six until you reach the None setting or the issue is resolved.

If the Hardware Acceleration slider is at the None setting and the issue is not resolved, move the slider back to the original setting.

If the issue continues to occur after you update your video driver and reduce the graphics hardware acceleration, then your computer and your video adapter are not compatible with Picture It!.

You can use the program on a different computer or return Picture It! for a refund.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: pi2k pi99 pictureit2k pip2001 bars stripes colors white artifact garbage

Keywords: kbbug kbhardware kbenv kbpending kbdisplay KB248835

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