Microsoft KB Archive/310311

= Text Is Stretched When You Print to a Lexmark Z52 Printer =

Article ID: 310311

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q310311



SYMPTOMS
If you set your Lexmark Z52 printer to the best resolution (2400 X 1200) and you set the pages per sheet to 2 or 6 (N-up=2 or N-up=6), text that you print in a test page is stretched. This occurs whether you print in color or monochrome.



Windows 2000
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  14-Jan-2002  11:15  5.0.2195.4602    243,472  Winsrv.dll 30-Oct-2001 18:17  5.0.2195.4575    178,960  Winlogon.exe 14-Jan-2002 11:13  5.0.2195.4832  1,642,736  Win32k.sys 14-Jan-2002 11:15  5.0.2195.4345    371,984  Userenv.dll 14-Jan-2002 11:15  5.0.2195.4314    402,192  User32.dll 25-Jun-2002 18:17  3.10.0.103        47,808  User.exe 02-Jan-2002 21:15  5.0.2195.4805  1,665,856  Ntoskrnl.exe 02-Jan-2002 21:17  5.0.2195.4805  1,708,480  Ntkrpamp.exe 02-Jan-2002 21:17  5.0.2195.4805  1,687,744  Ntkrnlpa.exe 02-Jan-2002 21:15  5.0.2195.4805  1,688,192  Ntkrnlmp.exe 14-Jan-2002 11:15  5.0.2195.4797    476,432  Ntdll.dll 14-Jan-2002 11:15  5.0.2195.4829    708,880  Kernel32.dll 14-Jan-2002 11:15  5.0.2195.4572    222,480  Gdi32.dll 14-Jan-2002 11:15  5.0.2195.4797     41,744  Basesrv.dll 14-Jan-2002 11:16  5.0.2195.4829    708,880  Uniproc\Kernel32.dll 14-Jan-2002 11:16  5.0.2195.4797    476,432  Uniproc\Ntdll.dll 14-Jan-2002 11:17  5.0.2195.4832  1,642,736  Uniproc\Win32k.sys 14-Jan-2002 11:15  5.0.2195.4602    243,472  Uniproc\Winsrv.dll

Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name --  04-Dec-2002  14:01  5.1.2600.21  1,670,912  Win32k.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbhotfixserver KB310311

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