Microsoft KB Archive/886757

= A sender's e-mail address appears to a recipient as two distinct addresses if the sender's display name contains a comma and extended characters in Exchange 2000 or in Exchange 2003 =

Article ID: 886757

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When a user sends an e-mail message, the e-mail message that is received by the recipient contains incorrect e-mail address information in the From box. The sender's e-mail address appears as two distinct addresses. This problem occurs if the following conditions are true:
 * The organization that the user belongs to is running Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server.
 * The sender's display name contains a comma and extended characters.

When the recipient of the message replies, that recipient receives a non-delivery report (NDR) because the From box contains incorrect e-mail address information.



RESOLUTION
To resolve this problem, apply the service pack or the hotfix that is appropriate for the version of Exchange Server that you are running.

Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires that you install Microsoft Exchange Server 2003 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, you must restart the following services after you apply this hotfix:
 * Microsoft Exchange Information Store
 * World Wide Web Publishing Service
 * Simple Mail Transfer Protocol (SMTP)
 * Microsoft Exchange Routing Engine
 * HTTP SSL
 * IIS Admin Service

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.  Date        Time   Version      Size       File name --  17-Nov-2004  09:54  6.5.7232.53    201,728  Exmime.dll 17-Nov-2004 09:18  6.5.7232.53  3,261,952  Mdbmsg.dll 17-Nov-2004 09:52  6.5.7232.53  5,148,160  Store.exe

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires that you install Microsoft Exchange 2000 Server Service Pack 3 and the Exchange 2000 Server post-Service Pack 3 update. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, you must restart the Microsoft Exchange Information Store service after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version      Size       File name --  03-Dec-2004  21:33  6.0.6617.27    262,144  Exmime.dll 03-Dec-2004 20:36  6.0.6617.27  2,330,624  Mdbmsg.dll 03-Dec-2004 21:32  6.0.6617.27  4,689,920  Store.exe

Registry information
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you apply the service pack or the hotfix for Exchange Server 2003 or Exchange 2000 Server, you must add the RFC2047Compliant registry entry to implement the update. To do this, follow these steps:  Click Start, click Run, type regedit in the Open box, and then press ENTER. Locate and then right-click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\InternetContent\

 Point to New, and then click DWORD value. Type RFC2047Compliant to name the new value, and then press ENTER. Right-click RFC2047Compliant, and then click Modify.</li> In the Value data box, type 0, and then click OK.</li> Exit Registry Editor.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

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MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbexchange2000presp4fix kbexchange2003presp2fix kbfix kbbug KB886757

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