Microsoft KB Archive/301539

= Messages Marked with Urgency Do Not Display As Expected in Outlook =

Article ID: 301539

Article Last Modified on 8/30/2007

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APPLIES TO


 * Microsoft Outlook Mobile Manager

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This article was previously published under Q301539



Microsoft Outlook Mobile Manager has been discontinued and is no longer available for download. If you have already installed Outlook Mobile Manager, continue to check the Microsoft Knowledge Base for any documented issues. To obtain additional information about Microsoft Mobile Information Server, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/default.mspx



SYMPTOMS
In Outlook Mobile Manager you can mark messages in your Inbox with an Urgent or Non-Urgent ranking that is used with the learning technology. In some cases, messages that you marked may not appear to be &quot;learned.&quot; After you add ranking to your Microsoft Outlook view, these messages display no ranking, as though they were never marked.



CAUSE
This problem can occur if you use a version of Outlook that is earlier than version 8.03. Although system requirements for Outlook Mobile Manager specify Microsoft Outlook 97 as the earliest-version e-mail client that is compatible with Outlook Mobile Manager, certain features do not work correctly with versions earlier than Outlook 8.03. Full functionality in Outlook Mobile Manager requires Microsoft Outlook 2000 or later.



RESOLUTION
To resolve this problem, upgrade your e-mail client to Outlook 2000 or later to ensure that you have full functionality in Outlook Mobile Manager, as well as the latest features for Outlook and year 2000 compliance.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Outlook Mobile Manager system requirements, click the article number below to view the article in the Microsoft Knowledge Base:

291157 System Requirements and Installation of Microsoft Outlook Mobile Manager

Additional information about Outlook Mobile Manager is also available from the following Web site:

http://www.microsoft.com/miserver/downloads/omm.asp

Keywords: kbbug kbnofix KB301539

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