Microsoft KB Archive/309083

= The Active Mailbox Is Inaccessible After You Use the Domain Cleanup Utility to Merge User Accounts =

Article ID: 309083

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q309083



SYMPTOMS
After you use the Domain Cleanup utility to merge a disabled user account (the source) with an active user account (the destination) on an Exchange Server that has user accounts from a trusted domain, the credentials of the disabled account do not give you access to the mailbox for the active user account.



CAUSE
This behavior can occur because of an issue with the Domain Cleanup utility.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

NOTE: Due to file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Keywords: kbbug kbexchange2000presp2fix kbfix kbqfe KB309083

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