Microsoft KB Archive/198414

INV: Portfolio Password Is Not Recognized Using Online Accounts

PSS ID Number: Q198414 Article last modified on 01-07-1999

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The information in this article applies to:

 == MSN MoneyCentral == 

= SYMPTOMS =

When you attempt to open or restore an Investor data file in Portfolio Manager, you may experience one of the following symptoms:

  You receive the following error message: There are no online accounts to update.   Your browser stops responding (hangs).   Your portfolio password is not recognized. 

= CAUSE =

This behavior can occur if the Invsec.ini security file associated with the Investor data file is missing or damaged.

= RESOLUTION =

To resolve this issue, follow these steps:

  Disconnect from the Internet, shut down the computer, and then restart the computer.   Start your Web browser, and then visit the following MSN Web site: http://investor.msn.com If you are prompted to download the controls, do so. </li>  Make sure Portfolio Manager version 6.1998.1119.1 or later is installed on your computer. To do this, click About Portfolio Manager on the Help menu. Check the version number, and then click OK. For information about how to download the latest version of Investor, please visit the following MSN Web site: http://moneycentral.msn.com/articles/common/announce.asp </li>  Double-click an account in your portfolio that is linked to an online broker. </li>  Click to clear the Linked To Online Broker check box, and then click OK. </li>  Repeat steps 4-5 for each account that is linked to an online broker. </li>  On the toolbar in your Web browser, click Refresh or Reload. </li>  Double-click one of your accounts that you want to link to an online broker. </li>  Click to select the Linked To Online Broker check box, and then click OK. Create a new portfolio password if you are prompted to do so. NOTE: Your Investor portfolio password is not linked in any way to your broker passwords or your Investor subscription password. For more information about how to use passwords in Investor, please visit the following MSN Web site: http://investor.msn.com/help/hibpass.asp </li>  Follow the instructions on the screen to link the account to an online broker. </li></ol>

NOTE: You need to know the name of your broker, your broker user ID and password, and the name of the account. If you have more than one account with a specific broker, click only the account that you want to link to your Investor portfolio.

<ol start="11" style="list-style-type: decimal;"> Repeat steps 8-10 for each account you want to link to a broker.</li></ol>

If the issue continues to occur, follow these steps to restore the Inv5.ini data file:

NOTE: Microsoft recommends that you make a backup copy of your existing Investor data file before you restore an older data file. For information about how to back up Investor data, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q164062 TITLE : How Do I Backup My Investor Data?


 * 1) On the File menu in Portfolio Manager, click Restore Backup.
 * 2) In the Look In box, click the Windows folder.
 * 3) In the File Name box, type “inv5.ini” (without quotation marks), and then click Open.

If the issue continues to occur, remove and reinstall Investor.

For information about how to remove and reinstall Investor, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q176841 TITLE : INV: How to Remove and Reinstall Investor

= MORE INFORMATION =

For information about the latest version of Investor, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q185845 TITLE : INV: What’s New in the Latest Investor ActiveX Controls

= Additional query words: INV 6.00 E-trade E*trade Charles Schwab Fidelity =

Keywords : mnyinvest kbimu Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.