Microsoft KB Archive/298686

= SMS: Resource Explorer Displays IP Addresses Instead of Subnet Masks in IP Subnet Column =

Article ID: 298686

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q298686



SYMPTOMS
When you try to view a Systems Management Server (SMS) client's subnet masks (IP Subnet) in Resource Explorer, you may see its IP addresses instead of the subnet masks. The IP addresses appear both in the IP Address and the IP Subnet columns in Resource Explorer under Hardware\Network Adapter Configuration.

This is most commonly seen with subnet masks, but can also occur with other properties in Resource Explorer, especially if you have enabled additional classes and properties to be inventoried through the MOFMAN tool or by directly modifying the Sms_def.mof file. The general symptom is that the data that is displayed for one property actually belongs to a different property.



CAUSE
This problem can occur if you inventory both IP addresses and subnets masks and the client has a large number of IP addresses that are bound to one network adapter. The SMS Hardware Inventory Agent can only report strings of up to 256 bytes in length, and this problem appears when you get close to (or exceed) this limit, normally around 20 IP addresses. Most likely, you may see the following two entries in the Hinv32.log file during a hardware scan if you experience this problem:

WARNING - Unable to return all values of property IPAddress of Win32_NetworkAdapterConfiguration, max length reached !!

WARNING - Unable to return all values of property IPSubnet of Win32_NetworkAdapterConfiguration, max length reached !!



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack



WORKAROUND
To work around this problem, reduce the number of IP addresses that are bound to the network adapter.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4.

Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kbsms200presp4fix kbui KB298686

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