Microsoft KB Archive/315964

= OL2000: Dr. Watson Error When You Open an Outlook Form Template Shortcut =

Article ID: 315964

Article Last Modified on 9/30/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q315964



SYMPTOMS
When you attempt to open an Outlook Form template (.oft) shortcut that is saved on your desktop or in the Start menu, the Explorer.exe file may cause a Dr. Watson error to occur.



CAUSE
This problem can occur when you have multiple .oft shortcuts on your desktop that are accessing a file share of the .oft files.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

  Date         File name      Platform --  10-Jan-2002   Olkfstub.dll   9.0.0.6110



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Additional query words: OL2K oft desktop

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kbhotfixserver KB315964

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