Microsoft KB Archive/126568

= Automap Road Atlas: GP Fault in Module HP500C.DRV =

Article ID: 126568

Article Last Modified on 10/6/2003

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APPLIES TO


 * Microsoft Automap Road Atlas 1.06
 * Microsoft Automap Road Atlas 3.02

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This article was previously published under Q126568



SYMPTOMS
When the Hewlett-Packard (HP) DeskJet 500C printer driver is selected, and you attempt to print a map from within Road Atlas for Windows, you may receive the following error message:

AMW.EXE has caused a general protection fault in module HP500c.drv

Turn Off the Draw Database Symbols Option
Turn off the Draw Database Symbols option for the HP DeskJet 500C printer driver version 4.0 and later, as follows:
 * 1) In Automap Road Atlas, choose Print from the File menu.
 * 2) Choose Options and clear the Draw Database Symbols check box.

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Set the Printout Option to a Setting Other than Automatic
When you use the HP DeskJet 500C printer driver version 4.0 and later, set the Printout Option to a setting other than Automatic, as follows
 * 1) From the File menu, choose Print.
 * 2) Choose Setup.
 * 3) In the Printout section, select an option other than Automatic.

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Set the Dithering Option to a Setting Other than Standard
When using the HP DeskJet 500C printer driver version 3.1 and earlier, set the Dithering option to a setting other than Standard, as follows:
 * 1) In Automap Road Atlas, choose Print from the File menu.
 * 2) Choose Setup and then choose Options.
 * 3) From the Dithering section select any option except Standard.

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Other Resolutions
Upgrade to Road Atlas version 3.05 for Windows or greater.

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Change to the HP DeskJet 500 or 500C (Monochrome) printer driver shipped with Microsoft Windows. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.



MORE INFORMATION
The third-party products discussed here are manufactured by Hewlett- Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: auto auto-map automap reference hp

Keywords: KB126568

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