Microsoft KB Archive/165771

= Form Fields Are Missing When Recipient Is Not Using WordMail =

Article ID: 165771

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q165771



SYMPTOMS
If you use WordMail as your e-mail editor and you send a message that contains a form field, such as a drop-down list form field, the form field and its result fail to appear if you send the message to a recipient who is not using WordMail.



WORKAROUND
To work around this behavior, use one of the following methods.

Method 1: Use Word as Your E-Mail Editor
To see form fields in a e-mail message that you receive, select the "Use Microsoft Word as the e-mail editor" option, and then reopen the mail message. To do this, the following steps:


 * 1) Start Microsoft Outlook.
 * 2) On the Tools menu, click Options.
 * 3) Click the E-mail tab, click to select the "Use Microsoft Word as the e-mail editor" check box, and then click OK.

You can open your e-mail message and see the form fields.

Method 2: Attach the Document to the Mail Message
To prevent the form fields and results from disappearing when you send the form to a user who is not using WordMail, send the form as an attached document.



MORE INFORMATION
For additional information, please see the following article in the Microsoft Knowledge Base:

162222 OL97: Contents of the Olreadme.txt Readme File

Additional query words: word97 office97

Keywords: kbinterop kbprb KB165771

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