Microsoft KB Archive/917774

= Error message when you try to sign in to the Credit Card Processing Web site in Accounting Express, in Accounting Professional, or in Small Business Accounting 2006: &quot;Failed connect to the credit card application website&quot; =

Article ID: 917774

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2008
 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2008
 * Microsoft Office Accounting Express 2007
 * Microsoft Office Small Business Accounting 2006

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SYMPTOMS
You try to sign in to the Credit Card Processing Web site so that you can manage a credit card in Microsoft Office Accounting Express, in Microsoft Office Accounting Professional, or in Microsoft Office Small Business Accounting 2006. In this situation, you receive the following error message:

Failed connect to the credit card application website. Check your internet connection and try again later.

This problem occurs when you try to sign in by using your e-mail address and your password in order to set up the credit card processing service.



CAUSE
This problem may occur because one or more of the following conditions are true:
 * The connection settings of Microsoft Internet Explorer are incorrect.
 * The e-mail address or the password is incorrect.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) On the General tab, click Delete Cookies under Temporary Internet files.
 * 4) In the Delete Cookies dialog box, click OK.
 * 5) On the General tab, click Delete Files under Temporary Internet files.
 * 6) In the Delete Files dialog box, click OK.
 * 7) On the Connections tab, click LAN Settings.
 * 8) Select the Automatically detect settings check box, and then click OK.
 * 9) Click OK to close Internet Options window.
 * 10) Try to sign in to the Credit Card Processing Web site.

Notes  If this problem occurs after step 10, verify that the e-mail address and the password are correct. To do this, visit the following Microsoft Web site:

http://www.passport.net

 You can also contact Microsoft Support for help. To do this, visit the following Microsoft Web site:

http://support.microsoft.com/ph/8771



Additional query words: MOA

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate KB917774

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