Microsoft KB Archive/937470

= A notification subscription's Alert Criteria options do not work as expected in System Center Operations Manager 2007 =

Article ID: 937470

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft System Center Operations Manager 2007

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SYMPTOMS
In Microsoft System Center Operations Manager 2007, a notification subscription's Alert Criteria options do not work as expected. If any check box is cleared in the AND any checked category list on the Alert Criteria page, notifications are not sent for any alerts.



CAUSE
This problem occurs because of an error in the System Center Operations Manager 2007 Operations console.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Hotfix installation instructions
To apply this hotfix, follow these steps:  Copy the SYSTEMCENTEROPSMGR07-RTM-KB937470-X86-AMD64-ENU.MSI file from the hotfix package to a local folder or to a shared folder. Run SYSTEMCENTEROPSMGR07-RTM-KB937470-X86-AMD64-ENU.MSI locally on each applicable computer that has the Operations console installed.

Note You can run this file either in Windows Explorer or at a command prompt. On the root management server, restart the OpsMgr Health Service. Open the Operations console by using the /ClearCache switch. For example, run the following command at a command prompt:

microsoft.mom.ui.console.exe /clearcache



Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: SCOM 2007 Alert Criteria

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB937470

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