Microsoft KB Archive/176828

= MSN Sign-In Screen Prompts for User Name and Password Repeatedly in Windows NT =

PSS ID Number: 176828

Article Last Modified on 8/9/2001

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Server, Enterprise Edition 4.0
 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q176828



SYMPTOMS
When you use Windows Messaging, Microsoft Outlook 97, or Microsoft Outlook Express in Windows NT to access your Internet e-mail on MSN, The Microsoft Network, the MSN Sign-In screen may repeatedly prompt you for your user name and password. This prompt may occur even though you are typing the correct sign-in information.



CAUSE
This behavior can occur if you are using a POP3/SMTP Internet e-mail program and your MSN e-mail account has not been migrated from the MSN Classic e-mail servers to the MSN POP3/SMTP servers.



RESOLUTION
To work around this behavior, use MSN version 2.5 on a computer running Microsoft Windows 95 to migrate your MSN e-mail account to the MSN POP3/SMTP servers. After this migration is complete, you can use Windows Messaging, Outlook 97, or Outlook Express in Windows NT to access your Internet e-mail on the MSN SMTP/POP3 servers.

For additional information about migrating your MSN e-mail account, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 176276

TITLE : Frequently Asked Questions About Mail Migration on MSN



MORE INFORMATION
MSN e-mail accounts can be migrated to the MSN POP3/SMTP servers only by using MSN version 2.5 or later. MSN requires Windows 95 and is not supported with Windows NT. For additional information about support for MSN services on a computer running Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

238510 Using MSN Internet Services on Windows 2000

Additional query words: permission denied msnetwork

Keywords: kbenv KB176828

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSEnt400 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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