Microsoft KB Archive/163089

= OL97: Sent Mail Disappears with Focal Point Extensions Loaded =

Article ID: 163089

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q163089



SYMPTOMS
In Outlook, the following symptoms may occur:
 * If you send a message, the message may seem to disappear; it does not appear in the Outbox or Sent Items folders. -or-


 * If you send a message, when the recipient receives the message it may not contain any text in the Subject or Body fields. -or-


 * If you save a message to the Drafts folder, the text in the body of the message is lost and only the To and Subject fields still contain information.

NOTE: If you share the same Exchange Server mailbox with Outlook 98 or Outlook 2000 clients, Outlook 97 only has a default Drafts folder.



CAUSE
These symptoms can occur if you have Global Village Communication's Focal Point extensions on your system. Focal Point is software that integrates e-mail, voicemail, fax paging, data communications and Internet access. Focal Point software can come preinstalled on your computer.



RESOLUTION
To resolve this issue, use the Outlook Add-In Manager to disable the Focal Point extensions:
 * 1) In Outlook, click Options on the Tools menu to open the Options dialog box.
 * 2) Click the General tab, and then click Add-In Manager to open the Add-Ins dialog box.
 * 3) In the list of add-ins, click to clear any add-in that references your Focal Point software.
 * 4) Click OK, and then click OK again to close all of the dialog boxes.
 * 5) On the File menu, click Exit and Log Off.
 * 6) Press CTL+ALT+DELETE to open the Windows Task Manager.
 * 7) Make sure that the Mapisp32.exe program has stopped running. If it is still running, either wait for it to stop or end the task.
 * 8) Restart Outlook.

