Microsoft KB Archive/823027

= &quot;'Filename' Could Not Be Found&quot; Error Message When You Click a Hyperlink in a Document That You Opened in an Office 2000 Program =

Article ID: 823027

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Office 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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SYMPTOMS
When you click a hyperlink in a document that you open in a Microsoft Office 2000 program, you may receive the following error message:

'filename' could not be found. Check the spelling of the file name, and verify that the file location is correct.

If you are trying to open the file from your list of most recently used files on the File menu, make sure the file has not been renamed, moved, or deleted.

Note The document that contains the hyperlink was created in Microsoft Office XP (or a later version of Office).



CAUSE
This problem may occur with a hyperlinked document and if all the following conditions are true:
 * The document was created in a later version of Office (for example, Office XP).
 * The document was saved to a lower-level folder than the document that contains the hyperlink.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time     Size      File name ---  23-Jun-2003  02:34   2,040,060  Mso9op.msp 23-Jun-2003 03:42   4,299,364  Mso9ff.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version      Size     File name -  21-Jun-2003  21:08  9.0.0.7819  5,586,993  Mso9.dll

This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

To activate this hotfix, follow these steps:  Quit all Office applications listed at the beginning of this article. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click to select the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\

 After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWord Value.</li> Type NavigateToExistingWorkbook, and then press ENTER.</li> Right-click NavigateToExistingWorkbook, and then click Modify.</li> In the Value data box, type 1, and then click OK.</li> On the File menu, click Exit to quit Registry Editor.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OfficeQFE 8512 OFF2000

Keywords: kberrmsg kbbug kbfix kbqfe kbhotfixserver KB823027

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