Microsoft KB Archive/229251

= Err Msg: Account Setup - Unable to Create RNA Phone Book Entry =

Article ID: 229251

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q229251



SYMPTOMS
When you use Netscape Internet Essentials Deluxe version 4.5 to set up account information, you may receive the following error message:

Account Setup - Unable to create RNA phone book entry.



CAUSE
This issue can occur if your Internet Service Provider (ISP) requires a forward slash character ("/") in the User Name field of your Dial-Up Networking (DUN) connection. For example:

MSN/username



RESOLUTION
To resolve this issue, contact Netscape to inquire about the availability of a fix for this issue.

To work around this issue, manually create a DUN connection to your ISP:
 * 1) Double-click My Computer, double-click Dial-Up Networking, and then double-click Make New Connection.
 * 2) Follow the instructions on the screen to finish creating your DUN connection.
 * 3) Set up your account information in Internet Essentials Deluxe.



STATUS
Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.



MORE INFORMATION
MSN, The Microsoft Network, Earthlink, and GTE are examples of ISPs that require the use of a forward slash character.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: w98secomtop 98

Keywords: kb3rdparty kberrmsg kbprb KB229251

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