Microsoft KB Archive/816924

= &quot;There Was an Error Found When Printing the Document&quot; Error Message When You Print a Document Over an Infrared Port =

Article ID: 816924

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
After you install Windows 2000 Service Pack 3 (SP 3) on your Windows 2000-based computer, you may receive the following error message each time that you print to a printer over an infrared port:

There was an error found when printing the document  to IR.

Do you want to retry or cancel the job?

If you ignore the error message, the document prints as expected.



CAUSE
This problem may occur in situations when the print spooler does not communicate correctly with the infrared port. This is known to occur when you print to the following printers over an infrared port after you apply Windows 2000 SP3:

Canon BJC-85 Portable Color Bubble Jet Printer

HP DeskJet 340 Portable Personal Printer



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  15-Mar-2003  00:17  5.0.2195.6685     251,664  Localspl.dll 07-Mar-2003 18:41  5.0.2195.6680   3,988,992  Sp3res.dll 15-Mar-2003 00:17  5.0.2195.6677      79,632  Spoolss.dll 15-Mar-2003 00:17  5.0.2195.6681      87,312  Win32spl.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



WORKAROUND
To work around this problem, specify that documents print directly to the printer. To do so:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the printer, and then click Properties.
 * 3) Click the Advanced tab.
 * 4) Click Print directly to the printer, and then click OK.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB816924

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