Microsoft KB Archive/929487

= Your Zune device appears as a USB device under Other devices in Device Manager but the device does not appear in the Zune software =

Article ID: 929487

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune software

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SYMPTOMS
You experience the following symptoms:
 * The Zune software does not detect the Zune device.
 * In Device Manager, the Zune device appears under Other devices as a USB Device but a yellow exclamation mark appears next to USB Device.





CAUSE
This behavior occurs when one of the following conditions is true:
 * The computer does not detect the Zune device.
 * The incorrect drivers are installed for the Zune device.
 * Non-standard drivers are installed for the USB Controller on the computer.



THINGS TO TRY
Try one of more of the following steps in the order listed:  Update to the current version of the Zune software. To obtain version 1.2 or a later version, download and install the Zune Setup package from the following Zune Web site:

http://www.zune.net/meetzune/software.htm

 Manually install the driver. To manually install the driver for the Zune device, follow these steps:  Click Start, click Run, type devmgmt.msc, and then click OK. Under Other devices, locate USB device. Right-click USB Device, and then click Properties. Click the Driver tab. Click Update Driver.</li> Click Install from a list or specific location (Advanced), and then click Next.</li> Click '''Don’t search. I will choose the driver to install, and then click Next'''.</li> From the list of Common hardware types, select Portable Devices, and then click Next.</li> For Manufacturer, select Microsoft and for Model, select Zune.</li> Click Next.</li> After the driver installation is complete, click Finish.</li></ol> </li></ol>

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MORE INFORMATION
For more information about how to troubleshoot device connectivity issues, click the following article number to view the article in the Microsoft Knowledge Base:

927876 The Zune software does not detect your Zune device

Keywords: kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929487

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