Microsoft KB Archive/254869

= You receive an "Internal Error 2932: Please contact product support for assistance" error message when you apply the Office 2000 SR-1 Update on Windows 2000 =

Article ID: 254869

Article Last Modified on 1/28/2005

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APPLIES TO


 * Microsoft Office 2000 Service Pack 1

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This article was previously published under Q254869



SYMPTOMS
When you run the Microsoft Office 2000 Service Release 1 (SR-1) Update, you may receive the following error message:

Internal Error 2932: Please contact product support for assistance.

If you view the verbose log file text for the update, you see text similar to the following: MSI (s) (A4:F8): Executing op: SetTargetFolder(Folder=E:\WINNT\Fonts\) MSI (s) (A4:F8): Executing op: SetSourceFolder(Folder=F:\Windows\Fonts\) MSI (s) (A4:F8): Executing op: FileCopy(SourceName=TAHOMA.TTF,DestName=TAHOMA.TTF,Attributes=8192,FileSize =257636,Version=2.60.0.0,,InstallMode=58982400,PerTick=32768,IsCompressed=0 ,,VerifyMedia=1,,VitalPatches=15,PatchHeaders=Binary00 Internal Error 2932: Please contact product support for assistance. Action ended 8:14:53: InstallExecute. Return value 3.



CAUSE
This problem occurs if all of the following are true:
 * You are using Microsoft Windows 2000.
 * You are logged on as a power user.
 * Windows 2000 is installed on an NTFS drive.
 * You installed Office 2000 while you were logged on as a power user.
 * You attempted to install the Office 2000 SR-1 Update.



RESOLUTION
To resolve this problem, do one of the following:
 * Run Setup by using the Office 2000 SR-1 full-package product compact disc.

-or-
 * Run Setup from a network installation of Office 2000 SR-1.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you want to prevent users from applying a Windows Installer patch, you can turn on (enable) the Disable Patching system policy by using the group policy editor. Doing this sets the DisablePatch DWORD value to 1 for the following key in the registry:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer

If this policy is in effect, instead of displaying the 2932 error message, the SR-1 update displays the following message just after you start the update process:

Microsoft Office 2000 SR-1 Update did not complete successfully. For assistance, contact Microsoft Technical Support.

See the log file: Office 2000 SR-1 Setup(####).txt

where #### in the log file name is a number like 0001.

This log file is located in your \Temp\SR1Patch folder along with another log file with a name similar to:

Office 2000 SR-1 Setup(####)_MsiExec.txt

If you open the Office 2000 SR-1 Setup(####)_MsiExec.txt log file, you see text similar to the following:

This installation is forbidden by system policy. Contact your system administrator.

E:\Winnt\Installer\abdie.msi

NOTE: If you apply the Disable Patching system policy, all Windows Installer patching will be turned off (disabled), not just the SR-1 update.

