Microsoft KB Archive/303686

= XADM: Information Store Stops Responding in STORE!HrDecodeRTF Processing Delivery Reports =

Article ID: 303686

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 4
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q303686





SYMPTOMS
During ordinary operation, the Exchange Server information store may stop unexpectedly with an access violation. If the correct Microsoft Windows NT and Exchange Server debug symbols are installed, the resulting Dr. Watson log may contain a stack dump that is similar to the following:

ChildEBP RetAddr Args to Child 0b1cf430 0086a59d 096aa6d8 10090102 096aa808 store!HrDecodeRTF+0x291 0b1cf478 0086aa20 00000001 00000000 096aa6d8 store!HrDecodeMAPIProp+0xad 0b1cf4bc 0086ab58 00000000 0040c620 00000000 store!HrDecodePropVal+0x150 0b1cf51c 0086c52f 00000000 000004e8 00000000 store!HrDecodeEncapsulation+0xd8 0b1cf5e4 00854ac8 ffffffff 00000000 0040c620 store!HrExtractProperties+0x7af 0b1cf604 0082f45d 096c1780 00000002 0040c620 store!TNEF_ExtractProps+0x208 0b1cf64c 008448b1 096dae00 096db910 00000000 store!CmnBptMessage__hrExtractTNEF+0x1ad 0b1cf6a4 008177ec 096dae00 096db910 096d47f0 store!CmcvtrBptEnd__hrExtract+0x301 0b1cf6e0 008515b9 0b1cf6fc 00000000 0b1cf6fc store!CINETextr__hrExtract+0x16c 0b1cf700 008513ce 096f3138 000040c5 00401e78 store!CConvertStream__HrFlush+0x39 0b1cf730 005b342a 096c0bc8 00000000 0969f3c8 store!CConvertStream__Commit+0x9e 0b1cf750 005ace9b 00000000 00000000 00000000 store!CSTREAM__HrCommit+0x5a 0b1cf788 0045dcc9 0b1cf830 0969f3c8 0b1cf7a8 store!EcCommitStreamOp+0x10b 0b1cf7a0 0044fc60 00000001 00000028 0b1cf940 store!EcCommitStream+0x69 0b1cf8a8 00467e0d 0b1cf920 00004200 0b1cf940 store!EcRpc+0x1fe0 0b1cf93c 77e11dc7 0017a328 096f3138 00182f5e store!EcDoRpc+0xdd 0b1cf95c 77e56205 00467d30 0b1cfb50 00000004 RPCRT4!Invoke+0x28 0b1cf978 77e561d6 00467d30 0b1cfb50 00000004 RPCRT4!NdrCallServerManager+0x15 0b1cfc3c 77e55f3e 00000000 00000000 0b1cff28 RPCRT4!NdrStubCall+0x292 0b1cfc54 77e113a4 0b1cff28 0015d480 0b1cff28 RPCRT4!NdrServerCall+0x19



CAUSE
This problem can occur if the Exchange Server information store process (Store.exe) contains a logic error that causes the process to try to access a memory structure that has not yet been initialized. This problem can occur when the information store processes or converts an SMTP-based delivery report message.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Additional query words: mailmarshal

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB303686

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