Microsoft KB Archive/188551

= OL98: (CW) Can't Reply to a Message from an Outlook 98 User =

Article ID: 188551

Article Last Modified on 7/30/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q188551



SYMPTOMS
People replying to e-mail received from users of Microsoft Outlook 98 may see the following in the From field:

Sender Unknown

The following conditions must be true for this issue to occur:


 * Your mail profile contains Internet E-mail and Microsoft Exchange Server.


 * Internet E-mail is listed as the first delivery transport.


 * Your mail delivery point is the Mailbox -



CAUSE
The field "From" that is used by most Internet e-mail readers as the reply address has been replaced with "Sender."



RESOLUTION
There are three methods to resolve this:


 * Change the address processing order.
 * Change the mail delivery point.
 * Create separate mail profiles for Internet e-mail and Microsoft Exchange Server.

See the appropriate section below for detailed steps to each method.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.



Change the Address Processing Order

 * 1) On the Tools menu, click Services.
 * 2) On the Delivery tab, under "Recipient addresses are processed by these information services in the following order" click to select Internet E-mail.
 * 3) Click the downward-facing arrow until Internet E-mail is below Microsoft Exchange Transport and (if installed) Microsoft Exchange Remote Transport.
 * 4) Click OK to close the dialog box.
 * 5) Quit and then restart Outlook.

Change the Delivery Point

 * 1) On the Tools menu, click Services.
 * 2) On the Delivery tab, under "Deliver new mail to the following location", click to select Personal Folder file.

NOTE: If you have changed the display name of your Personal folder file, click to select that name.
 * 1) Click OK.

Create Separate Mail Profiles
For information on how to create and modify mail profiles, please see the following article in the Microsoft Knowledge Base:

181142 (CW) How to Create a New User Profile for Outlook

Additional query words: 98

Keywords: kbbug kbpending KB188551

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