Microsoft KB Archive/331942

= MSBBN: MN-500: Cannot Connect to the Internet or Program Base Station with a Cable Modem =

Article ID: 331942

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Broadband Networking Wireless Base Station MN-700

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This article was previously published under Q331942



SYMPTOMS
When you connect the base station to your cable modem, you may receive one of the following error messages:

Setup was unable to detect an Internet connection.

Setup detected an Internet connection that is now not available.



CAUSE
This issue may occur if the modem is not passing an Internet Protocol (IP) address to the base station.



RESOLUTION
To resolve this issue:
 * 1) Unplug the power from both the base station and the cable modem.
 * 2) Plug the power back into the cable modem, and then wait until it has established connectivity.
 * 3) Plug the power back into the base station, and then wait until it has established connectivity.
 * 4) Click Start, and then click Run.
 * 5) In the Open box, type cmd.
 * 6) At the command prompt, type ipconfig /release, and then press ENTER.
 * 7) At the command prompt, type ipconfig /renew, and then press ENTER.
 * 8) At the command prompt, type exit, and then press ENTER.

Keywords: kbprb KB331942

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