Microsoft KB Archive/261174

= Streaming Video Stops When You Click Options on the Tools Menu =

Article ID: 261174

Article Last Modified on 10/30/2003

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APPLIES TO


 * Microsoft Windows Media Player 7.0
 * Microsoft Windows Media Player 7.1

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This article was previously published under Q261174



SYMPTOMS
When you click Options on the Tools menu while you are playing streaming video, the video may stop.



CAUSE
This issue can occur if your video driver is outdated.



RESOLUTION
To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter.

For information about how to contact your hardware manufacturer, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: freeze

Keywords: kbprb KB261174

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