Microsoft KB Archive/297067

= You receive the &quot;OUTLOOK caused an invalid page fault in module MS09.DLL&quot; error message when you open a shortcut from the hard disk drive in Outlook 2002 =

Article ID: 297067

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q297067





For a Microsoft Outlook 2000 version of this article, see 303179.



SYMPTOMS
When you attempt to open a shortcut from the hard disk when Microsoft Outlook is running, you may receive the following error message:

OUTLOOK caused an invalid page fault in module MS09.DLL



CAUSE
The exact cause of this behavior is unknown and has not been reproduced by Microsoft.



RESOLUTION
To resolve this behavior, search for and delete the Outcmd.dat, Extend.dat, and the Views.dat files. To do this:
 * 1) Click Start, point to Search, and then click For Files and Folders.
 * 2) In the Search for files or folders named box, type outcmd.dat, and then click Search Now.
 * 3) Right-click the file that appears in the box, and then click Delete.
 * 4) Repeat the previous steps to search for and delete both the Extend.dat and Views.dat files.
 * 5) Restart Outlook.

Keywords: kberrmsg kbprb kbopenfile KB297067

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