Microsoft KB Archive/192868

= SMSINST: Services Not Installed with Repackage of Norton AV 4.0 =

Article ID: 192868

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.0 Standard Edition

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This article was previously published under Q192868



SYMPTOMS
When using Systems Management Server Installer 1.0 to repackage Norton Antivirus 4.0 for Windows NT 4.0, some services do not appear to be installed correctly.



CAUSE
Systems Management Server Installer writes incorrect security information is written to the registry under HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\. This causes kernel mode driver services related to Norton Anti-Virus to fail at startup. This is due to the Repackage process in Systems Management Server Installer capturing installation-specific security information for the reference computer. This information is invalid for target systems; the Create Service driver will correctly create this information for each target system at run-time.



WORKAROUND
To work around this problem, perform the following steps:


 * 1) After the repackage, but before compiling, modify the Edit Registry action in the Script Editor view of the Systems Management Server Installer. You should modify this script item so that it does not write to the registry keys under HKLM\System\CurrentControlSet\Services related to Norton Anti-Virus services. The Create Service script action takes care of creating these keys.
 * 2) Complete by compiling and installing on a clean computer.

After performing these steps, note that the services, including the SYMEVENT kernel driver service, now start properly.



MORE INFORMATION
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server Installer version 1.0.

Additional query words: prodsms AV NAV

Keywords: kbbug kbpending KB192868

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