Microsoft KB Archive/933099

= Error message when you try to open an activity in a shared calendar in the Microsoft Dynamics CRM 3.0 client for Outlook: &quot;This item was not completely updated during the last server synchronization. Click here to review other versions&quot; =

Article ID: 933099

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. A user shares a calendar with you. Then, the user creates an activity in the calendar. For example, the user creates an appointment. The activity appears in the shared calendar as expected. Then, you try to open the activity in the shared calendar. In this scenario, you receive the following error message:

This item was not completely updated during the last server synchronization. Click here to review other versions.

Additionally, if you open the Sync Issues folder, you receive the following error message:

80070005-508-80070005-1340]

You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.

Microsoft Exchange Information Store

For more information on this failure, click the URL below:

http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-1340

Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'My Subject'. You can view this message in your offline folder file only. Error synchronizing message 'My Subject'

This problem occurs if both you and the user are using Microsoft Office Outlook 2007.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server or the Microsoft Dynamics CRM client for Outlook.

Prerequisites
You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB933099$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kberrmsg kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver KB933099

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