Microsoft KB Archive/176048

= OL97: Remove All of Office 97 SR-1 Patch Leaves Outlook Files =

Article ID: 176048

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q176048



SYMPTOMS
Several Microsoft Outlook 97 files remain on your computer after you use Maintenance Mode Setup to Remove All of Microsoft Office 97 if all of the following conditions are true:
 * You are using Outlook 8.01.
 * You used the Microsoft Office 97 Service Release 1 Patch (SR-1 Patch) to update Office 97.



CAUSE
The SR-1 Patch does not modify Outlook 8.01. Since Outlook is not modified, the Outlook.inf file is not updated and Setup is not able to correctly evaluate which files to remove.

NOTE: Outlook 8.01 ships with Microsoft Exchange Server 5.0, not Office 97.



RESOLUTION
The following files are left on your computer:

97sr1_0.txt

Findfast.cnt

Findfast.exe

Findfast.hlp

Ifilter.cnv

Mso7enu.dll

Mso97.dll

Mso97fx.dll

Msoc.dll

Msroute.dll

To remove the remaining files manually, follow these steps:
 * 1) Quit all Office 97 programs.
 * 2) Click the Start button, point to Settings, and then click Control Panel.
 * 3) Double-click Find Fast.
 * 4) On the Index menu, click Close And Stop, then close Control Panel.
 * 5) If in use, click the Microsoft Office Shortcut Bar on an empty area, then press ALT+F4 to close it.
 * 6) Click the Start button, point to Programs, and then click Windows Explorer.
 * 7) In the list of folders, click the plus sign (+) beside Program Files, click the plus sign (+) beside Microsoft Office, then click the Office folder. Click to select each of the remaining files and press the DELETE key.

NOTE: This is the default location for the files. If you installed Office 97 to another location, navigat to that location and delete the files.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97 version 8.01. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

