Microsoft KB Archive/319425

= Stop 0xc000021a Error Message on a Blue Screen on Your Windows NT 4.0 Server-Based Computer =

Article ID: 319425

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q319425



SYMPTOMS
You may receive the following stop code error message on a blue screen in Winlogon on your Windows NT 4.0 Server-based computer:

0xc000021a (0xe1c55448, 0xc0000005, 0x00000000, 0x00000000)



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version           Size     File name ---  18-Mar-2002  17:49  4.0.1381.7142     249,104  Advapi32.dll 18-Mar-2002 17:49  4.0.1381.7108     345,872  Rpcrt4.dll 18-Mar-2002 17:50  4.0.1381.7142     114,448  Services.exe 18-Mar-2002 17:50  4.0.1381.7142     193,296  Winlogon.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbenv kberrmsg kbfix kbqfe KB319425

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