Microsoft KB Archive/190664

= Some Sections in MSInfo Appear Empty When Point32 Is Running =

Article ID: 190664

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft IntelliPoint 2.2
 * Microsoft IntelliPoint 2.2a
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q190664



SYMPTOMS
When you run Microsoft System Information on a computer running the Point32 component of the Microsoft IntelliPoint software, you may not see any information in some sections of Microsoft System Information.



CAUSE
This behavior can occur because Point32 is not compatible with Microsoft System Information.



RESOLUTION
To work around this issue, quit Point32 before you run Microsoft System Information. To do this, right-click the IntelliPoint (mouse) icon on the Windows taskbar, and then click Close.

For more information about how to start or quit Point32, please see the following article in the Microsoft Knowledge Base:

190660 How to Start or Quit the IntelliPoint Software Point32 Component



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.



MORE INFORMATION
Point32 is a component of the IntelliPoint software that provides mouse features such as SmartSpeed and SnapTo.

Additional query words: intelli point mouse trackball wheel win98

Keywords: kbenv kbinterop kbprb KB190664

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