Microsoft KB Archive/842633

= You may receive error messages when you try to download the Offline Address Book on behalf of another user in Exchange 2000 Server =

Article ID: 842633

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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Notice
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
Suppose that the following conditions are true:
 * You create a new user in Active Directory Users and Computers. (This article refers to the new user as User A.)
 * You do not enable a mailbox for the new user, User A.
 * You grant User A the following permissions to the mailbox of another user, User B:
 * Full mailbox access
 * Read permissions
 * Send As permissions
 * User B is a mailbox-enabled user.

When you log on to a Microsoft Windows-based computer as User A, you can create a profile for User B, a mailbox-enabled user. You can send and receive e-mail. However, when you try to download the Offline Address Book on behalf of User B in an Exchange 2000 Server environment, you may receive the following error messages:

An error occurred while opening the Exchange 2000 offline address book files on the Exchange 2000 server. see your administrator

Microsoft outlook could not download your offline address book. Unable to download the offline address book. The address book could not be accessed.

If you examine the Outlook synchronization log, you will see text that is similar to the following:

12:49:23 Synchronizing Mailbox 'Test Mailbox' 12:49:24 Synchronizing Hierarchy 12:49:25 Synchronizing Favorites 12:49:26 Synchronizing Folder 'Inbox' 12:49:27 Synchronizing Folder 'Sent Items' 12:49:28 Synchronizing Folder 'Calendar' 12:49:29 Synchronizing Folder 'Contacts' 12:49:30 Synchronizing Folder 'Drafts' 12:49:30 Synchronizing Folder 'Tasks' 12:49:31 Synchronizing Folder 'Journal' 12:49:31 Synchronizing Folder 'Notes' 12:49:31 Synchronizing Folder 'Deleted Items' 12:49:31 Synchronizing Views 12:49:32 Synchronizing Forms 12:49:33 Done 12:49:34 Microsoft Exchange offline address book 12:49:34 0X8004010F

You can examine this by using the MFCMapi.exe utility. To do this, follow these steps:
 * 1) Start the MFCMapi.exe utility.
 * 2) Click Session, and then click Logon and Display Store Table.
 * 3) Choose the profile for User B and the pass credentials for User A.

Note You may have to modify the profile to prompt for credentials if you are not logged on as User A.
 * 1) Click Public Folders.
 * 2) In the lower pane, right-click the PR_ADDRBOOK_FOR_LOCAL_SITE_ENTRYID property, and then click Open as Entry ID or Object.
 * 3) Click OK.
 * 4) The Address Book is in the format EX:/o= /ou=  instead of /o= .cn=addrlists/cn=oabs/cn=Default Address List.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server Service Pack

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



Installation steps
Before you can use this hotfix on Exchange 2000 Server computers, you must add the Default OAB DN string value (REG_SZ) to the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ \Public- 

To do this, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Click Start, click Run, type regedit, and then click OK. In Registry Editor, locate the following registry subkey: 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ \Public-

 On the Edit menu, click New, click String Value, and then type Default OAB DN for the name. Right-click Default OAB DN, and then click Modify.</li> In the Edit String dialog box, you must type the LDAP Distinguished Name (DN) attribute of the Offline Address Book. For example, the default Offline Address Book DN attribute may appear similar to the following:

CN=Default Offline Address List,CN=Offline Address Lists,CN=Address Lists Container,CN= ,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC= ,DC= 

</li> Click OK.</li> Quit Registry Editor</li></ol>

Additional query words: 0X8004010F offline address book

Keywords: kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB842633

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