Microsoft KB Archive/20408

Works 1.x and 2.x: Problems with Apple Personal Modem

PSS ID Number: Q20408 Article last modified on 06-10-1996

1.00 1.10 2.00

MACINTOSH

= SUMMARY =

When you use the Communications module of Microsoft Works with the Apple Personal Modem, the Hang Up command on the Communications menu does not always function properly.

Under certain circumstances, to hang up, you may need to choose Dial from the Communications menu a second time.

= RESOLUTION =

To correct this problem, verify the Answer Phone status (on the Communications menu) before closing the communications file and ending a session. If Answer Phone is selected, deselect it. If Answer Phone is deselected, select it, then deselect it again.

You can also try disconnecting the phone from the modem or unplugging the modem from the wall to reinitialize it, then plugging it back in.

= MORE INFORMATION =

If Answer Phone is selected, after closing the communications file, quitting Works, and turning off the Macintosh, the modem will be put in auto-answer mode. Later, when a call comes in (only after the Macintosh is turned off), the modem will answer the phone and produce a high frequency tone. When you reboot the Macintosh and use the Works Communications module again, Answer Phone may not be selected even though the modem will remain in auto-answer mode.

KBCategory: kb3rdparty kbprb KBSubcategory: macworkskb

Additional reference words: 1.00 1.10 2.00 mwkscom

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================================================================ Copyright Microsoft Corporation 1996.