Microsoft KB Archive/150311

= Call Forwarding Feature May Not Work =

PSS ID Number: 150311

Article Last Modified on 11/8/2001

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The information in this article applies to:


 * Microsoft Phone 1.0

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This article was previously published under Q150311



SYMPTOMS
The call forwarding feature of Microsoft Phone does not work properly after you enable it.



CAUSE
Some telephone exchanges activate call forwarding immediately after the call forward code and phone number are entered. Other exchanges activate call forwarding after someone answers the called phone or after call forwarding to the same number twice.



RESOLUTION
Microsoft Phone's call forwarding feature works the same way as a physical phone works on these exchanges, except that the call is hung up automatically after dialing. In essence, the number must be dialed twice for forwarding to be enabled.

NOTE: You must have subscribed to call forwarding from your phone company in order for Microsoft Phone's call forwarding features to work.



MORE INFORMATION
There is a default 5 second delay after the modem finishes dialing and hangs up. This delay is needed for the telephone system to respond to the call forward request before hanging up. If the timeout is too small, the call forwarding feature will not work.

For additional information, please contact your modem manufacturer about obtaining an updated *.inf file.

Additional query words: 1.00

Keywords: KB150311

Technology: _IKkbbogus kbMSHardwareSearch kbPhone

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