Microsoft KB Archive/870908

= Command AntiVirus version 4.62.4 causes an error message on a blue screen in Windows XP Service Pack 2 =

Article ID: 870908

Article Last Modified on 9/22/2006

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
After you install Command AntiVirus version 4.62.4 in Microsoft Windows XP Service Pack 2 (SP2) and then restart Windows, you may experience any one of the following symptoms:  Your computer automatically restarts.  After you log on, you receive the following error message:

Microsoft Windows

The system has recovered from a serious error.

A log of this error has been created.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You will then see error signature information that may be similar to the following: BCCode : 0000007f BCP1 : 00000008 BCP2 : f9cc2d70 BCP3 : 00000000 BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1  You receive the following &quot;Stop&quot; error message on a blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:


 * STOP: 0x0000007f (0x00000008, 0xf9cc2d70, 0x00000000, 0x00000000)

Bug Check Symbolic Name

 When you view the system log in Event Viewer, you may notice an event ID 1003 entry with information that is similar to the following:

Date:

Source: System

Error Time:

Category: (102)

Type: Error

Event ID: 1003

User: N/A

Computer:

Description: Error code 0000007f, parameter1 00000008, parameter2 f9cc2d70, parameter3 00000000, parameter4 00000000. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000007f 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c



RESOLUTION
To resolve this issue, contact Anthentium for the availability of an update to Command AntiVirus.

For more information about Anthentium products and support services, visit the following Anthentium Web site:

http://www.authentium.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



STATUS
This problem was corrected in Command AntiVirus version 4.90.4.



MORE INFORMATION
For information about how to contact P1, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Additional query words: windowsxp windowsxpsp2 winxp winxpsp2 commandantivirus f-prot bugcheck bug check crash kernel bluescreen 0xmnmn xpsp2

Keywords: kberrmsg kbtshoot kbbug kbfix kbappcompatibility kbqfe kbprb kb3rdparty kbconfig kbmaintenance kbstartup KB870908

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