Microsoft KB Archive/307121

= AC Link Modem Does Not Appear in Device Manager After Upgrade from Windows Me to Windows XP =

Article ID: 307121

Article Last Modified on 1/22/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q307121



SYMPTOMS
After you upgrade from Microsoft Windows Millennium Edition (Me) to Windows XP on a Gateway Solo 1150 computer, Device Manager no longer lists your AC Link modem. Instead, Device Manager lists your modem as a PCI modem and marks the modem with an icon that indicates that the modem is not working.



CAUSE
This behavior occurs because the Gateway Solo 1150 computer is not compatible with Windows XP. As a result, the AC Link modem does not work properly.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Gateway, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbnetwork kbprb kb3rdparty KB307121

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