Microsoft KB Archive/170029

= Remote Access Service Fails If Plug and Play Service Is Disabled =

Article ID: 170029

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q170029



SYMPTOMS
When you try to detect a modem in the Remote Access Service (RAS) setup, Windows NT queries the modem but returns the following error message:

Windows NT did not find any modems attached to your computer.

If you try to start the Remote Access Connection Manager service or Dial-up Networking, the following error message appears:

Cannot load the Remote Access Connection Manager service.

Error 711: RasMan initialization failure. Check the event log.

In the event log you will see:

Event 7024 Service Control Manager

The Remote Access Connection Manager service terminated with server-specific error 620.

If you try to open the Modem Control Panel, the application fails to open.



CAUSE
The Plug and Play service is stopped or disabled.



RESOLUTION

 * 1) Go into Control Panel and click Services.
 * 2) Start the Plug and Play service, and change the Startup mode from Manual or Disabled to Enabled.

Keywords: kbnetwork KB170029

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