Microsoft KB Archive/816543

= Windows XP System Restore Feature Restores Old Lotus Notes Password Files =

Article ID: 816543

Article Last Modified on 8/29/2007

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

-



SYMPTOMS
When you use the System Restore feature in Microsoft Windows XP, you may have to use your old password to log on to Lotus Notes.



CAUSE
This problem occurs because when you create a restore point for System Restore, the Lotus Notes .id file name extension is included in the list of file types to restore. As a result, if you restore your Windows XP computer to a previous restore point, you may have to use your old Lotus Notes password to log on.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Size    File name 20-Mar-2003 00:57  19,244  Filelist.xml Note After you install this update, the Windows XP System Restore feature will not restore .id files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about the System Restore feature, click the following article number to view the article in the Microsoft Knowledge Base:

306084 HOW TO: Restore the Operating System to a Previous State in Windows XP

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB816543

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.