Microsoft KB Archive/928330

= Error message in Word 2007 when you try to create a new LiveJournal blog account: &quot;Word cannot register your account&quot; =

Article ID: 928330

Article Last Modified on 10/15/2007

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APPLIES TO


 * Microsoft Office Word 2007

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SYMPTOMS
In Microsoft Office Word 2007, you may receive an error message that resembles the following when you try to create a new LiveJournal blog account:

Word cannot register your account.

To verify the error message that you receive, press Ctrl+Shift+I. The following number is displayed in the lower-right corner of this error message dialog box:

701796



CAUSE
This issue occurs because Word 2007 does not recognize the response from the LiveJournal server.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The first time that you try to create a LiveJournal blog account in Word 2007, you are prompted for your LiveJournal user name and password. After you provide your user name and your password, you receive the error message that is mentioned in the &quot;Symptoms&quot; section. If you try to create a LiveJournal blog account again, you are not prompted for your user name and your password. Instead, you immediately receive the error message that is mentioned in the &quot;Symptoms&quot; section.

Keywords: kberrmsg kbtshoot kbprb kbexpertisebeginner KB928330

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