Microsoft KB Archive/223044

= SMS: Remote Control Agent Not Found =

Article ID: 223044

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q223044



SYMPTOMS
When using the Remote.exe file to remote control a client using a RAS link, the attempt to connect to the client fails and gives the following error message:

Remote Control Agent Not found.

Furthermore, upon using Network Monitor to capture the network data sent to the client through the RAS link, no TCP data is visible. Some User Datagram Protocol (UDP) frames are sent but they fail with the following Internet Control Message Protocol (ICMP) error:

Destination unreachable



WORKAROUND
To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 1.

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kbfix kbhelpdesk KB223044

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