Microsoft KB Archive/183475

= Err Msg: There Was a Problem Synchronizing... =

Article ID: 183475

Article Last Modified on 11/26/2003

-

APPLIES TO


 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

-



This article was previously published under Q183475



SYMPTOMS
When you synchronize your Handheld PC (H/PC) with a desktop computer running Microsoft Windows NT 4.0, you may receive the following error message:

There was a problem synchronizing to your mobile device. Please make sure the file is not in use on your mobile device.



CAUSE
This behavior can occur if the file you are trying to synchronize has the Compressed attribute enabled. Note that the Compressed attribute is available only for files on a Windows NT File System (NTFS) partition.



RESOLUTION
To work around this issue, disable the Compressed attribute of the file. To do so, follow these steps:


 * 1) On the desktop computer, move the file that is generating the error message from the Synchronized Files folder to the Windows NT desktop.
 * 2) Synchronize the H/PC with the desktop computer.
 * 3) Right-click the file, and then click Properties.
 * 4) Click the Compressed check box to clear it, and then click OK.
 * 5) Move the file to the Synchronized Files folder.
 * 6) Synchronize the H/PC with the desktop computer.

Additional query words: 1.00 winnt

Keywords: kbenv kbprb KB183475

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.