Microsoft KB Archive/326685

= Error Message: DVD Playback Failed Due to a Problem in the Video Subsystem =

Article ID: 326685

Article Last Modified on 4/29/2003

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q326685



SYMPTOMS
When you try to play video from a DVD, you may receive the following error message:

Playback failed due to a problem in the video subsystem.



CAUSE
This issue may occur if your DVD decoder is not compatible with Windows XP.



RESOLUTION
To resolve this issue, obtain and install a DVD decoder that is compatible with Windows XP. To obtain a list of compatible DVD decoders for Windows XP:
 * 1) Click Start, then click Help and Support.
 * 2) In the Search box, type DVD decoder, and then press ENTER.
 * 3) Click If you do not have a DVD decoder to read the &quot;If you do not have a DVD decoder&quot; topic.



MORE INFORMATION
To determine what DVD decoder is installed on your computer, click Start, click Run, type dvdupgrd /detect, and then click OK.

For additional information about DVD playback issues, click the following article number to view the article in the Microsoft Knowledge Base:

306318 Troubleshooting DVD Playback in Windows Media Player for XP

For additional information about DVD decoders, click the following article number to view the article in the Microsoft Knowledge Base:

306331 Supported Software MPEG-2 DVD Decoders in Windows Media Player

Keywords: kberrmsg kbprb KB326685

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