Microsoft KB Archive/813527

= Windows 2000 Server Japanese Edition Stops Responding When You Print =

Article ID: 813527

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you try to print a document from Microsoft Windows 2000 Server Japanese Edition, the server may stop responding (hang).



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  04-Feb-2003  12:15  5.0.2195.6661     29,264  Mountmgr.sys 04-Mar-2003 07:49  5.0.2195.6678  1,692,992  Ntkrnlmp.exe 04-Mar-2003 07:49  5.0.2195.6678  1,690,240  Ntkrnlpa.exe 04-Mar-2003 07:49  5.0.2195.6678  1,711,104  Ntkrpamp.exe 04-Mar-2003 07:49  5.0.2195.6678  1,670,656  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbwin2000presp4fix kbfix kbbug KB813527

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