Microsoft KB Archive/943779

= &quot;Backup configuration is incomplete&quot; error message when you try to back up your files in Windows Live OneCare =

Article ID: 943779

Article Last Modified on 11/9/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to back up your files in Windows Live OneCare, the backup operation stops and you receive the following error message:

Backup configuration is incomplete.



CAUSE
This issue may occur when the following conditions are both true:
 * You connect a backup device, such as an external drive, to a computer that is not a &quot;hub PC.&quot;
 * You added a computer to the OneCare circle after the central backup device was configured.



RESOLUTION
To resolve this issue, follow these steps:  Verify that the computer that is connected to the backup device is a hub PC. If the computer is not a hub PC, make it into a hub PC. To do this, follow these steps:  Start OneCare. If you have already configured a OneCare circle, click Your OneCare circle.

If you have not configured a OneCare circle, click Manage your OneCare circle. Click Make this PC a hub PC. Enter the Windows Live ID that you used to install OneCare, and then click Sign in.  Make sure that the computer is covered by the backup plan. To do this, follow these steps:  Open Windows Live OneCare.</li> Under Quick links, click Change settings.</li> On the Backup tab, click Configure backup.</li> If you have not configured a OneCare circle, click Use an existing device on the Change backup settings screen.

If you have already configured a OneCare circle, click Change settings.</li> In the left column, click Backup plan for all PCs.</li> Click Next.</li> Review the plan, and then click Save.</li></ol> </li> Again try to back up your files.</li></ol>

Note For more information about backup options, visit the following Web site to view the OneCare Help topic &quot;Create a backup plan&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_BackupPlan.htm

Keywords: kbtshoot kbprb KB943779

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