Microsoft KB Archive/259210

= Entertainment Pack Puzzle Collection: Setup Starts and Quits Immediately =

Article ID: 259210

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Entertainment Pack: The Puzzle Collection

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This article was previously published under Q259210



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to install Microsoft Entertainment Pack: The Puzzle Collection, Setup may start and then quit immediately.



CAUSE
This behavior can occur if either of the following conditions is true:


 * A beta version of Entertainment Pack: The Puzzle Collection is installed on the computer.


 * A previously installed beta version of Entertainment Pack: The Puzzle Collection was not removed successfully.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use Registry Editor to delete the following key from the Microsoft Windows registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft Games\Puzzle Collection Trial

After you remove this registry key, reinstall Entertainment Pack: The Puzzle Collection.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Entertainment Pack: The PuzzleCollection, version 1.0.

Additional query words: 1.00 msgame wep installs crash

Keywords: kbenv kbsetup kbprb KB259210

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