Microsoft KB Archive/912815

= Filter criteria in the Owner field in a custom view are replaced by &quot;Enter a value&quot; after you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0 =

Article ID: 912815

Article Last Modified on 9/19/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario. In Microsoft CRM 1.2, you create a custom view that contains filter criteria in the Owner field. For example, you create a custom view for the Account entity that uses the following filter criterion:

Owner Equals CRMAdmin

You upgrade Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0. If you then modify the filter criteria for the custom view, the contents of the Owner field are replaced by the following items:
 * Text that reads &quot;Enter a value&quot;
 * A yellow warning (!) symbol

Note The upgraded custom view is fully functional. You experience a problem only when you try to change the filter criteria for the custom view. You cannot determine the contents of the Owner field because all the potential owners are replaced by the message &quot;Enter a value.&quot;



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 1 and Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbbug kbqfe kbhotfixserver kbmbscustomization kbmbsmigrate kbpubtypekc KB912815

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