Microsoft KB Archive/897880

= You may notice that the customer's balance is zero even though the customer has unpaid invoices in the Customer Payment window when you use Accounting Professional 2007, Accounting Express 2007, or Small Business Accounting 2006 =

Article ID: 897880

Article Last Modified on 2/14/2007

-

APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007
 * Microsoft Office Small Business Accounting 2006
 * Microsoft Office Small Business Management Edition 2006

-





SYMPTOMS
When you use the following products, you may notice that the customer's balance is zero even though the customer has unpaid invoices in the Customer Payment window:
 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007
 * Microsoft Office Small Business Accounting



CAUSE
This problem may occur if the customer has outstanding payments or outstanding credits that have not been applied to the customer's unpaid invoices.



RESOLUTION
To resolve this problem, apply the outstanding customer credits or outstanding payments to the unpaid invoices. For more information about how to apply a payment or a credit to an unpaid invoice, see the following Help topic:

&quot;Apply a customer credit to an invoice&quot;

Note A customer's balance is the difference between the unpaid invoices and the outstanding credits. The customer may also display a positive balance or a negative balance. This balance may agree or may not agree with the balance that appears in the Customer Payment window for the same reason.



Steps to reproduce the problem

 * 1) In a sample company, click New, and then click New Invoice on the Customers menu.
 * 2) In the customer invoice, click the arrow in the Customer name box. Then, select Add a New Customer.
 * 3) Add a new customer, and then click Save and Close.

The new customer appears in the Customer name box in the invoice.
 * 1) Select a service item in the Products and Services grid.
 * 2) Click Save and Close.
 * 3) On the Customers menu, click New, and then click New Credit Memo.
 * 4) In the Customer name box of the Customer Credit Memo form, select the new customer.
 * 5) In the new credit memo, select the same inventory item and the same quantity that you selected in step 4.
 * 6) Click Save and Close.
 * 7) On the Customers menu, select Customer Lists, and then click Customers.
 * 8) In the Customer List list, locate the new customer.

The customer's balance is zero.
 * 1) On the Customers menu, click Receive Payment.

The customer has an outstanding invoice in the Due for Payment grid.

Keywords: kbprb KB897880

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.