Microsoft KB Archive/128435

= Error Printing From Lotus Notes in Windows NT =

Article ID: 128435

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.1
 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q128435



SYMPTOMS
When you print from Lotus Notes in Windows NT to a printer with the printer name longer than 32 characters, the following error message may appear:

Cannot access printer or printer driver (may be due to insufficient memory)



CAUSE
Lotus Notes maintains a 32-byte internal buffer size for file names. The long file name of the printer is correctly reported, but Notes accepts only the first 32 characters. Therefore Notes is not able to locate the printer.



RESOLUTION
To resolve this issue, use a printer name shorter than 32 characters. To rename a printer, follow these steps:


 * 1) Click the Start button, point to Settings, and then click Printers.
 * 2) Use the right mouse button to click the printer, and then click Rename on the menu that appears.

Lotus Notes is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this products' performance or reliability.

Additional query words: prodnt

Keywords: kbprint KB128435

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