Microsoft KB Archive/118599

Anti-Virus Programs Cause Windows 95 to Hang at Logo Screen

PSS ID Number: Q118599 Article last modified on 12-01-1995

95

WINDOWS

= SYMPTOMS =

When you start Windows 95 after the initial installation, the system appears to stop responding (hang) at the Windows 95 logo screen.

= CAUSE =

An anti-virus application warning screen may be hidden behind the Windows 95 logo screen.

This problem occurs if the system is loading an anti-virus program from the AUTOEXEC.BAT file to automatically check for a virus. The anti-virus application detects that COMMAND.COM has changed as a result of the Windows 95 installation and pauses the system to inform the user and receive further instructions.

= RESOLUTION =

Pressing the ESC key closes the Windows 95 logo screen and allows you to access the anti-virus application. Choose the option that allows the application to update any affected files. This prevents the pause from occurring when you start Windows 95 in the future.

= MORE INFORMATION =

The following anti-virus applications exhibit this behavior:

Microsoft Anti-Virus Norton Anti-Virus Central Point Anti-Virus

Norton Anti-Virus and Central Point Anti-Virus are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kb3rdparty kbtool kbprb KBSubcategory: wpp95 win95 appscomp Additional reference words: 95 3rdparty msav nav cpav ============================================================================= Copyright Microsoft Corporation 1995.