Microsoft KB Archive/885349

= You receive an error message when you add a driver for a mass storage device during setup of Windows Server 2003 or of Windows XP =

Article ID: 885349

Article Last Modified on 10/11/2007

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

-





SYMPTOMS
When you set up Microsoft Windows Server 2003 or Microsoft Windows XP, you may want to install an additional mass storage device driver. After you press F6 and then specify the driver, you receive one of the following error messages:

The device associated with the following device driver will not work correctly on this computer: \ .sys. The device driver is only compatible with the 32-bit version of Windows. The device driver may be required to complete Windows Setup. Please contact the device manufacturer to obtain drivers compatible with the 64-bit version of Windows

The file \AMD64\ is corrupted. Press any key.



CAUSE
The first error message may occur if you try to install a 32-bit version of a driver on a computer that is running an x64 version of Windows Server 2003 or of Windows XP.

The second error message may occur if you try to install a 64-bit version of a driver on a computer that is running one of the 32-bit versions of Windows Server 2003 or of Windows XP.



RESOLUTION
To resolve this problem, contact the manufacturer of your third-party mass storage device, and obtain the 32-bit version, or the 64-bit version, of the driver that you require.

For information about how to contact the manufacturer of your third-party mass storage device, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbtshoot kbbug kb3rdparty kbwinservsetup KB885349

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.