Microsoft KB Archive/814158

= MSBBN: MSN Broadband PPPoA Connection Problem with Arescom Modem NETDSL 800 =

Article ID: 814158

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Broadband Networking Wireless Base Station MN-700

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SYMPTOMS
You have an MSN point-to-point protocol over an ATM [asynchronous transfer mode] PPPoA connection with an Arescom Modem NETDSL 800, and you cannot connect to the Internet after setup has completed.



CAUSE
This issue may occur if you have the Arescom Modem NETDSL 800 and MSN is your service provider. The Domain Name System (DNS) settings may be incorrectly configured.



RESOLUTION
Try the following resolution methods in the order that they appear.

Power Cycle Your Broadband Modem
See the documentation that was included with your hardware for information about how to reset your modem.

You can reset most external modems in the following way: Turn off the power to your modem for 10 seconds, and then turn the power back on.

Reset Your Base Station

 * 1) Open the Base Station Management Tool, and then click Management.
 * 2) On the Management menu, click Reset.
 * 3) On the Reset Base Station page, click Reset. While the reset is in progress, the power light on the base station blinks and then turns orange. When the light is solid (steady) green, the reset is complete.

Change the Wide Area Network (WAN) Settings
 Open the Base Station Management Tool. Click Wide Area Network. On the Wide Area Network page, change Dynamic to Static. Enter the following DNS numbers:  IP address: 192.168.1.2 Subnet mask: 255.255.255.252 Default gateway: 192.168.1.1</li> Primary: 204.255.246.17</li> Secondary: 204.255.246.18</li></ol>

Note If your state is included in the list in the &quot;More Information&quot; section of this article, use the DNS number that is listed for your state instead of the Primary address shown in step 4-d.

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MORE INFORMATION
The primary DNS numbers by state are as follows:

Arizona 208.80.192.1

Colorado 206.196.128.1

Idaho 207.108.224.1

Iowa 209.181.204.1

Minnesota 204.147.80.1

Montana 207.225.0.1

Nebraska 204.26.64.1

New Mexico 207.108.240.1

North Dakota 207.109.224.1

Oregon 198.36.160.1

South Dakota 207.108.0.1

Utah 206.81.128.1

Washington 206.81.192.1

Wyoming 209.181.12.1

A secondary DNS number that can be used for all U.S. states is:

204.147.80.5

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