Microsoft KB Archive/269496

= You cannot download MSN e-mail messages when you use a Pocket PC =

Article ID: 269496

Article Last Modified on 7/4/2007

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APPLIES TO


 * Microsoft Pocket Outlook 3.01
 * Microsoft Windows Pocket PC with Windows CE 3.0

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This article was previously published under Q269496



NOTE: This article applies to the original Pocket PC devices (Pocket PC 2000 edition). Pocket PC 2002 devices already include the required changes.

NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.

For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:

268732 OLEXP: Outlook Does Not Receive MSN E-mail Messages

To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:

http://support.microsoft.com/?kbid=325232



SYMPTOMS
When you attempt to receive e-mail messages from MSN, The Microsoft Network, by using a Pocket PC (PPC) device, you may receive the following error message after the MSN server checks for Secure Password Authentication (SPA):

Inbox Can't initialize service. Could not establish remote connection.



CAUSE
This behavior can occur because the MSN e-mail message server uses a unique security feature, SPA. Only Outlook Express, Outlook, and Hotmail works with SPA and can retrieve MSN e-mail messages. The original mail client for the PPC device does not support SPA and cannot retrieve MSN e-mail messages.



RESOLUTION
To resolve this behavior, install the MSN E-mail for Pocket PC add-on to retrieve MSN e-mail messages. This add-on modifies your PPC Inbox to work with the MSN SPA-Post Office Protocol 3 (POP3) server. MSN Email Pocket PC add-on download if available online.



MORE INFORMATION
You can install the MSN E-mail for Pocket PC add-on like any other PPC program. There are not any new options or menu items displayed in your Inbox after you install the add-on. The MSN E-mail for Pocket PC add-on is displayed in the Remove Programs tool to indicate the add-on is installed.

NOTE: Although you can use MSN as your Internet service provider (ISP), you cannot receive MSN mail by using the Microsoft Windows CE Inbox. Windows CE version 2.0 can send e-mail messages when you use a Simple Mail Transport Protocol (SMTP) e-mail server. Windows CE cannot receive e-mail messages because MSN requires SPA and Windows CE uses clear text passwords.

Keywords: kbfile kbprb KB269496

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