Microsoft KB Archive/943397

= The &quot;Turn off display&quot; option does not work correctly on a Tablet PC that is running Windows Vista if you set a programmable button that is associated with the &quot;Press and hold&quot; list =

Article ID: 943397

Article Last Modified on 10/24/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition

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SYMPTOMS
On a Tablet PC that is running Windows Vista, if you set a programmable button that is associated with the Press and hold list to turn off your display, the Turn off display option does not work correctly. You expect the display to turn off until user input or a wake event wakes the computer. However, the display turns off only briefly.



RESOLUTION
After you install the hotfix, the Turn off display option is removed from the Press and hold list.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the programmable tablet buttons, visit the following Microsoft Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/a4c9f4bc-b3da-4eaa-81b2-afc02cbbc4af1033.mspx

For more information about how to customize the actions of the tablet buttons, visit the following Microsoft Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/22f8a0e7-a1f7-4a07-92e0-2c7cf51f040b1033.mspx

Keywords: kbfix kbqfe kbexpertisebeginner kbhotfixserver KB943397

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