Microsoft KB Archive/836916

= The scan for updates stops responding at 33% in Windows 2000 =

PSS ID Number: 836916

Article Last Modified on 3/10/2004

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The information in this article applies to:


 * Microsoft Windows Update, when used with:
 * the operating system: Microsoft Windows 2000

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SYMPTOMS
When you use Microsoft Windows 2000 and scan for available updates on the Windows Update Web site, you receive the following message, but the update may not continue: Scan for updates.... 33%



CAUSE
This problem may occur if your computer is behind a proxy server, and the Microsoft Internet Explorer Internet options are not set correctly. This problem may also occur if you have a registry problem with the software or driver detection.



RESOLUTION
To resolve this problem, turn on the Use http 1.1 through proxy connections option in the Internet Explorer Internet Options settings. To do so, follow these steps:  Start Internet Explorer. On the Tools menu, click Internet Options. On the Advanced tab, clear the Use HTTP 1.1 check box. Select the Use HTTP 1.1 through proxy connections check box. Open the Windows Update site again. To do so, visit the following Microsoft Web site, and then click Scan for updates:

http://windowsupdate.microsoft.com

 If you are still experiencing this problem, select the HTTP 1.1 check box and the HTTP 1.1 through proxy connections check box.</li></ol>

If this resolution does not work, you may have a registry problem with the Software or Driver detection. To resolve the problem, visit the following Microsoft Web site to contact Microsoft support:

Additional query words: windows scan for updates freeze freezes hangs

Keywords: kbprb KB836916

Technology: kbOSWin2000 kbOSWinSearch kbWinUpdate kbWinUpdateSearch

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