Microsoft KB Archive/886909

= FIX: You receive a &quot;Server Error in 'Your CMS Web' Application&quot; error message in Content Management Server 2002 Service Pack 1a (SP1a) =

Article ID: 886909

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Content Management Server 2002 Service Pack 1a

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SYMPTOMS
When you compare revisions on a Microsoft Content Management Server 2002 Service Pack 1a (SP1a) posting that has a file size that is larger than 500 KB, you may receive an error message that is similar to the following:

Server Error in 'Your CMS Web' Application.

Exception occurred. Description: An unhandled exception occurred during the execution of the current web request.

Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Exception occurred.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: [COMException (0x80020009): Exception occurred.] Microsoft.ContentManagement.Interop.CompareHtml.CompareClass.CompareBuffers(String bstrOldContent, String bstrNewContent, Boolean bSrcCompare) +0

Microsoft.ContentManagement.WebAuthor.PageRevisionCompareInfo.GetCompareResultHtml +752

Microsoft.ContentManagement.WebAuthor.PageRevisionCompareInfo.Page_Load(Object sender, EventArgs e) +1264

System.Web.UI.Control.OnLoad(EventArgs e) +67 System.Web.UI.Control.LoadRecursive +35

System.Web.UI.Page.ProcessRequestMain +731



CAUSE
Content Management Server uses a buffer when it generates the HTML code to perform a revision comparison. The buffer has a fixed size of 500 KB. This problem occurs if the size of the postings that you want to compare is larger than 500 KB.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Content Management Server 2002 SP1a

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name 20-Oct-2004 19:20  5.0.4530.0    317,952  Aeinterfaces.dll 20-Oct-2004 19:25  5.0.4530.0  1,193,472  Aeserverobject.dl   20-Oct-2004  19:25  5.0.4530.0    101,888  Comparehtml.dll 20-Oct-2004 19:25  5.0.4530.0    751,616  Serverconfigurationapi.dll 20-Oct-2004 19:20  5.0.0.4530     24,725  Versioncomparisonbuffersizeconfig.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

This hotfix includes a tool that is named Versioncomparisonbuffersizeconfig.exe. You can run this tool on the computer that is running Content Management Server. You can use this tool to change the buffer size for generating HTML code.

Note If you set the buffer size value too high, the process may not be able to allocate the memory for Content Management Server. For example, if you set the buffer size value to 100 MB, there may be insufficient available memory for the process to allocate.

Keywords: kbbug kbfix kbqfe kbcontentmgtserv2002presp2fix kbhotfixserver KB886909

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