Microsoft KB Archive/944221

= Windows Live Photo Gallery stops responding or will not start =

Article ID: 944221

Article Last Modified on 10/31/2007

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APPLIES TO


 * Windows Live Photo Gallery
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Starter
 * Windows Vista Ultimate

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SYMPTOMS
When you try to start Windows Live Photo Gallery, the program stops responding or will not start.



CAUSE
Windows Live Photo Gallery creates a database to keep track of the photos and the videos in your collection. If this database becomes corrupted, you may experience the symptoms that are described in the &quot;Symptoms&quot; section.



RESOLUTION
To resolve this problem, you must force Windows Live Photo Gallery to regenerate the database. To do this, follow the steps for your operating system:  Windows Vista  Close Windows Live Photo Gallery. Click Start, type %userprofile%\AppData\Local\Microsoft\Windows Live Photo Gallery in the Start Search box, and then press ENTER. Right-click Pictures.pd4, and then select Rename. Change the name of file to OLD_Pictures.pd4. Start Windows Live Photo Gallery.</ol>

Note Windows Live Photo Gallery will re-create the database based on the metadata and information that is stored in your media files. Any metadata that is not written back to a media file will be lost. For example, the metadata could be lost because a media file was locked or read-only.

</li> Windows XP <ol> Close Windows Live Photo Gallery</li> Click Start, click Run, type %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Photo Gallery, and then click OK.</li> Right-click Pictures.pd4, and select Rename.</li> Change the name of file to OLD_Pictures.pd4.</li> Start Windows Live Photo Gallery.</li></ol> </li></ul>

Keywords: kbtshoot kbprb kbwinliveportal KB944221

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