Microsoft KB Archive/255210

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Synaptics Touchpad Does Not Work in Windows 2000

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Q255210

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The information in this article applies to:


 * Microsoft Windows 2000 Professional

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SUMMARY
If you install or upgrade to Windows 2000 on a Hewlett-Packard (HP) OmniBook computer with a Synaptics touchpad, the touchpad does not work when the installation is complete.

MORE INFORMATION
With the software package for the Synaptics touchpad installed during an upgrade to Windows 2000, there is no mouse functionality at all. Once the Windows 2000 upgrade is finished, there is still no mouse functionality. If you try to install a standard mouse, you receive an error message in Mouseclass.sys at the next reboot. Reinstalling the Synaptics touchpad software does not restore functionality in Windows 2000.

For additional information, please contact Synaptics or visit their Web site at:

"http://www.synaptics.com" The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words:

Keywords : kbenv kbhw KBW2KHOME

Issue type : kbinfo

Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro