Microsoft KB Archive/913098

= When you create a new e-mail message for an account by using the custom e-mail template in Microsoft Dynamics CRM 3.0, the account name is truncated =

Article ID: 913098

Article Last Modified on 8/18/2007

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APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
You create a custom e-mail template for an account in Microsoft Dynamics CRM 3.0. The template uses an account name placeholder in the Subject and Body fields. The placeholder text is enclosed in angle brackets (< >). When you create a new e-mail message for an account by using the custom e-mail template, the text in the Subject or Body fields is truncated.

For example, if you type City Power &  for the account name, the resulting e-mail message will have Subject or Body fields that say City Power &.



WORKAROUND
To work around this problem, insert a space immediately following the left angle bracket (<).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: crm3 crm30 crm3.0

Keywords: kbemail kbtshoot kbmbsmigrate kbpubtypekc KB913098

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