Microsoft KB Archive/826722

= Cannot Delete Shortcut on a Network Share: &quot;It Is Being Used by Another Person or Program&quot; =

Article ID: 826722

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional

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SYMPTOMS
When you try to delete a shortcut that you access from a network share (a UNC share or a mapped drive) and that is located on a Windows 2000 server, you may receive the following error message:

Cannot delete : It is being used by another person or program.

Close any programs that might be using the file and try again.

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Windows Explorer may stop responding for about 30 seconds, and then you may receive the following error message:

Cannot delete : It is being used by another person or program.

Close any programs that might be using the file and try again.



CAUSE
This problem may occur if all the following conditions are true:
 * You use a Windows XP-based computer to delete the shortcut.
 * You access the shortcut by using a UNC share or a mapped drive.
 * The shortcut is located on a Windows 2000 Server-based computer.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name ---  08-Aug-2003  01:12  6.0.2800.1257   8,347,648  Shell32.dll 08-Aug-2003 01:12  6.0.2800.1257     401,920  Shlwapi.dll 07-Aug-2003 17:35  5.1.2600.1256     558,080  Xpsp2res.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB826722

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