Microsoft KB Archive/946691

= You receive an error message when you try to install the 2007 Microsoft Office suites Service Pack 1 =

Article ID: 946691

Article Last Modified on 1/7/2008

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APPLIES TO


 * 2007 Microsoft Office Suite Service Pack 1

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SYMPTOMS
When you try to install the 2007 Microsoft Office suites Service Pack 1 (SP1) from Microsoft Update, you receive the following error message:

Installation Failure: Windows failed to install the following update with error 0x80070643: 2007 Microsoft Office Suite Service Pack 1 (SP1).

When you try to install the 2007 Microsoft Office suites Service Pack 1 (SP1) from the Setup file, you receive the following error message:

2007 Microsoft Office Suite Service Pack 1 (SP1) has stopped working.

Additionally, when you try to install the 2007 Microsoft Office suites Service Pack 1 (SP1), an error message that resembles one of the following is logged in the 2007 Microsoft Office suites Service Pack 1 (SP1) installation log:  Error message 1

Error 1935.An error occurred during the installation of assembly component {46174A62-FAFE-4BD6-9662-F9A9F588F034}. HRESULT: 0x80131047. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.Office.InfoPath.Client.Internal.Host,fileVersion=&quot;12.0.6215.1000&quot;,version= &quot;12.0.0.0000000&quot;,culture=&quot;neutral&quot;,publicKeyToken=&quot;71E9BCE111E9429C&quot;

 Error message 2

Error 1935.An error occurred during the installation of assembly component {04E73476-518E-4B6A-8E10-021A00078847}. HRESULT: 0x80131047. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.Office.Interop.PowerPoint,fileVersion=&quot;12.0.6211.1000&quot;,version=&quot;12.0.0.000 0000&quot;,culture=&quot;neutral&quot;,publicKeyToken=&quot;71E9BCE111E9429C&quot;





CAUSE
The installation of the 2007 Microsoft Office suites Service Pack 1 (SP1) fails with error 1935 or with error 78F. This failure occurs when the Windows Installer encounters a reference either to a drive that no longer exists or to a removable media device that contains no readable media. For example, this failure may occur when the Windows Installer encounters a reference to an empty DVD drive or to an empty CD drive. The issue is not caused by the update design of the 2007 Microsoft Office suites Service Pack 1 (SP1).



WORKAROUND
To work around this issue, use one of the following methods.

Method 1
Remove the 2007 Microsoft Office suite by using the Add or Remove Programs item in Control Panel. Then, reinstall the 2007 Office suite from the 2007 Office installation CD.

Method 2
Ask Microsoft product support for help. The support teams may be able to determine whether error 78F or error 1935 can be corrected by running a secure script to fix certain 2007 Office components that try to access the invalid drive.

Method 3
Put a readable DVD or CD in the DVD drive or in the CD drive before you install the 2007 Microsoft Office suites Service Pack 1 (SP1).

Note We do not recommend that you use Method 3. On some operating systems, Method 3 allows for the drive to be accessed so that the 2007 Microsoft Office suites Service Pack 1 (SP1) can be installed successfully. However, the issue with the original invalid drive still exists. Additionally, this issue may recur when you apply future 2007 Office updates.



MORE INFORMATION
Several root causes may present error 1935 or error 78F during the installation of the 2007 Microsoft Office suites Service Pack 1 (SP1). Typically, this issue occurs when the 2007 Office suite was originally installed by using a temporary storage device.

Keywords: kbtshoot kberrmsg kbexpertisebeginner kbprb KB946691

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