Microsoft KB Archive/166344

= OL97: File Attachments Will Not Open When Using Wordmail =

Article ID: 166344

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q166344



SYMPTOMS
You can not open a file attachment in an e-mail message if the following two conditions are true:


 * You are using Word as your e-mail editor.
 * The message was originally created with the sensitivity set to Private.



RESOLUTION
To open the file attachment, disable Microsoft Word as your e-mail editor with the following steps:


 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the E-mail tab, clear the "Use Microsoft Word as the Email Editor" check box, and then click Close
 * 4) Open the message containing the attached file.
 * 5) Double-click the attachment to open it.

NOTE: This is not a problem when using the Microsoft Exchange Client with Word as the e-mail editor.

Keywords: kbbug kbfix KB166344

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