Microsoft KB Archive/302591

= Error Message: Iexplore Caused an Invalid Page Fault in Module Unknown at 0000:00000000 =

Article ID: 302591

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0

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This article was previously published under Q302591



The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



SYMPTOMS
When you attempt to browse to a Web page using Internet Explorer, you may receive an error message similar to the following:

IEXPLORE caused an invalid page fault in

module Unknown at 0000:00000000



CAUSE
This issue can occur when you install a program that includes the webHancer Internet monitoring program.



RESOLUTION
To work around this issue, remove webHancer. To do this, follow these steps:
 * 1) On the taskbar, click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Add/Remove Programs.
 * 3) In the Add/Remove Programs Properties dialog box, click WebHancer Agent on the Install/Uninstall tab, and then click Add/Remove. Follow the instructions to remove webHancer.
 * 4) Restart the computer.

If you are unable to uninstall webHancer, install Customer Companion, and then uninstall webHancer. Customer Companion is available from webHancer at the following URL:

http://www.webhancer.com/support/index.asp?s=32

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
Additional information about webHancer can be obtained from webHancer at the following URL:

http://www.webhancer.com

Keywords: kberrmsg kbprb kb3rdparty KB302591

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