Microsoft KB Archive/897688

= The computer stops responding and you receive a PAGE_FAULT_IN_NONPAGED_AREA (50) error when Message Queuing 3.0 automatically starts on a Windows Server 2003-based computer =

Article ID: 897688

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003 Service Pack 1

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, the computer may stop responding when the Microsoft Message Queuing 3.0 service automatically starts after you restart the computer. Additionally, you receive the following error message:

PAGE_FAULT_IN_NONPAGED_AREA (50)



CAUSE
This problem occurs if the MQAC driver does not load correctly when Windows Server 2003 starts. When the Message Queuing 3.0 service starts, Microsoft Windows Management Instrumentation (WMI) calls the MQAC driver. If the MQAC driver did not load correctly, the computer stops responding. When this occurs, the error message that is mentioned in the Symptoms section is generated.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, IA-64
  Date         Time   Version          Size       File name     Platform --  20-Apr-2005  20:20  5.2.1733.313       270,848  Mqac.sys 20-Apr-2005 20:20  5.2.1733.313       488,448  Mqad.dll      IA-64 20-Apr-2005 20:20  5.2.1733.313       618,496  Mqads.dll     IA-64 20-Apr-2005 20:20  5.2.1733.313        74,752  Mqbkup.exe    IA-64 20-Apr-2005 20:20  5.2.1733.313        23,040  Mqcertui.dll  IA-64 20-Apr-2005 20:20  5.2.1733.313       226,304  Mqclus.dll    IA-64 20-Apr-2005 20:20  5.2.1733.313       127,488  Mqdscli.dll   IA-64 20-Apr-2005 20:20  5.2.1733.313       120,320  Mqdssrv.dll   IA-64 20-Apr-2005 20:20  5.2.1733.313       201,216  Mqdssvc.exe   IA-64 20-Apr-2005 20:20  5.2.1733.313       138,752  Mqgentr.dll 20-Apr-2005 20:20  5.2.1733.313        79,872  Mqise.dll     IA-64 20-Apr-2005 20:20  2001.12.4720.31    219,136  Mqlogmgr.dll  IA-64 20-Apr-2005 20:20  5.2.1733.313       628,736  Mqoa.dll      IA-64 20-Apr-2005 20:20  5.2.1733.313        37,888  Mqperf.dll    IA-64 20-Apr-2005 20:20  5.2.1733.313     2,732,544  Mqqm.dll      IA-64 20-Apr-2005 20:20  5.2.1733.313       524,288  Mqrt.dll      IA-64 20-Apr-2005 20:20  5.2.1733.313       358,400  Mqrtdep.dll   IA-64 20-Apr-2005 20:20  5.2.1733.313       434,688  Mqsec.dll     IA-64 20-Apr-2005 20:20  5.2.1733.313     1,636,864  Mqsnap.dll    IA-64 20-Apr-2005 20:20  5.2.1733.313        17,408  Mqsvc.exe     IA-64 20-Apr-2005 20:20  5.2.1733.313       298,496  Mqtgsvc.exe   IA-64 20-Apr-2005 20:20  5.2.1733.313       421,888  Mqtrig.dll    IA-64 20-Apr-2005 20:20  5.2.1733.313       163,328  Mqupgrd.dll   IA-64 20-Apr-2005 20:20  5.2.1733.313       630,272  Msmqocm.dll   IA-64 20-Apr-2005 20:20  5.2.1733.313       146,432  Wmqad.dll     x86 20-Apr-2005 20:20  5.2.1733.313        47,616  Wmqdscli.dll  x86 20-Apr-2005 20:20  5.2.1733.313       230,400  Wmqoa.dll     x86 20-Apr-2005 20:20  5.2.1733.313        15,872  Wmqperf.dll   x86 20-Apr-2005 20:20  5.2.1733.313       169,472  Wmqrt.dll     x86 20-Apr-2005 20:20  5.2.1733.313       133,632  Wmqsec.dll    x86

Windows Server 2003 Service Pack 1 (SP1), IA-64
  Date         Time   Version          Size       File name     Platform --  20-Apr-2005  20:20  5.2.1916.2425      297,472  Mqac.sys 20-Apr-2005 20:20  5.2.1916.2425      523,776  Mqad.dll      IA-64 20-Apr-2005 20:20  5.2.1916.2425      659,968  Mqads.dll     IA-64 20-Apr-2005 20:20  5.2.1916.2425       85,504  Mqbkup.exe    IA-64 20-Apr-2005 20:20  5.2.1916.2425       28,672  Mqcertui.dll  IA-64 20-Apr-2005 20:20  5.2.1916.2425      242,688  Mqclus.dll    IA-64 20-Apr-2005 20:20  5.2.1916.2425      136,192  Mqdscli.dll   IA-64 20-Apr-2005 20:20  5.2.1916.2425      135,168  Mqdssrv.dll   IA-64 20-Apr-2005 20:20  5.2.1916.2425      230,400  Mqdssvc.exe   IA-64 20-Apr-2005 20:20  5.2.1916.2425      151,040  Mqgentr.dll   IA-64 20-Apr-2005 20:20  5.2.1916.2425       88,064  Mqise.dll     IA-64 20-Apr-2005 20:20  2001.12.4720.24    228,352  Mqlogmgr.dll  IA-64 20-Apr-2005 20:20  5.2.1916.2425      660,992  Mqoa.dll      IA-64 20-Apr-2005 20:20  5.2.1916.2425       41,984  Mqperf.dll    IA-64 20-Apr-2005 20:20  5.2.1916.2425    2,907,136  Mqqm.dll      IA-64 20-Apr-2005 20:20  5.2.1916.2425      556,032  Mqrt.dll      IA-64 20-Apr-2005 20:20  5.2.1916.2425      381,440  Mqrtdep.dll   IA-64 20-Apr-2005 20:20  5.2.1916.2425      465,408  Mqsec.dll     IA-64 20-Apr-2005 20:20  5.2.1916.2425    1,673,216  Mqsnap.dll    IA-64 20-Apr-2005 20:20  5.2.1916.2425       18,944  Mqsvc.exe     IA-64 20-Apr-2005 20:20  5.2.1916.2425      328,192  Mqtgsvc.exe   IA-64 20-Apr-2005 20:20  5.2.1916.2425      455,168  Mqtrig.dll    IA-64 20-Apr-2005 20:20  5.2.1916.2425      177,664  Mqupgrd.dll   IA-64 20-Apr-2005 20:20  5.2.1916.2425      667,136  Msmqocm.dll   IA-64 20-Apr-2005 20:20  5.2.1916.2425      155,648  Wmqad.dll     x86 20-Apr-2005 20:20  5.2.1916.2425       50,176  Wmqdscli.dll  x86 20-Apr-2005 20:20  5.2.1916.2425      240,640  Wmqoa.dll     x86 20-Apr-2005 20:20  5.2.1916.2425       16,384  Wmqperf.dll   x86 20-Apr-2005 20:20  5.2.1916.2425      180,736  Wmqrt.dll     x86 20-Apr-2005 20:20  5.2.1916.2425      142,848  Wmqsec.dll    x86

Windows Server 2003, x86
  Date         Time   Version          Size     File name --  19-Apr-2005  23:52  5.2.1733.313      77,824  Mqac.sys 20-Apr-2005 19:32  5.2.1733.313     146,432  Mqad.dll 20-Apr-2005 19:32  5.2.1733.313     192,000  Mqads.dll 19-Apr-2005 23:52  5.2.1733.313      28,160  Mqbkup.exe 20-Apr-2005 19:32  5.2.1733.313       9,728  Mqcertui.dll 20-Apr-2005 19:32  5.2.1733.313      76,288  Mqclus.dll 20-Apr-2005 19:32  5.2.1733.313      31,232  Mqdbodbc.dll 20-Apr-2005 19:32  5.2.1733.313      47,616  Mqdscli.dll 20-Apr-2005 19:32  5.2.1733.313      48,128  Mqdssrv.dll 19-Apr-2005 23:52  5.2.1733.313      58,880  Mqdssvc.exe 20-Apr-2005 19:32  5.2.1733.313      44,544  Mqgentr.dll 20-Apr-2005 19:32  5.2.1733.313      28,160  Mqise.dll 20-Apr-2005 19:32  2001.12.4720.31   71,680  Mqlogmgr.dll 20-Apr-2005 19:32  5.2.1733.313     230,400  Mqoa.dll 20-Apr-2005 19:32  5.2.1733.313      15,872  Mqperf.dll 20-Apr-2005 20:18  5.2.1733.313     778,752  Mqqm.dll 20-Apr-2005 19:32  5.2.1733.313     169,472  Mqrt.dll 20-Apr-2005 19:32  5.2.1733.313     117,248  Mqrtdep.dll 20-Apr-2005 19:32  5.2.1733.313     133,632  Mqsec.dll 20-Apr-2005 19:32  5.2.1733.313     508,928  Mqsnap.dll 19-Apr-2005 23:52  5.2.1733.313       8,192  Mqsvc.exe 19-Apr-2005 23:52  5.2.1733.313      78,848  Mqtgsvc.exe 20-Apr-2005 19:32  5.2.1733.313     134,144  Mqtrig.dll 20-Apr-2005 19:32  5.2.1733.313      50,176  Mqupgrd.dll 20-Apr-2005 19:32  5.2.1733.313     240,128  Msmqocm.dll

Windows Server 2003 SP1, x86
  Date         Time   Version          Size     File name --  20-Apr-2005  16:57  5.2.1916.2425     84,480  Mqac.sys 20-Apr-2005 19:46  5.2.1916.2425    155,648  Mqad.dll 20-Apr-2005 19:46  5.2.1916.2425    201,216  Mqads.dll 20-Apr-2005 16:57  5.2.1916.2425     30,208  Mqbkup.exe 20-Apr-2005 19:46  5.2.1916.2425      9,728  Mqcertui.dll 20-Apr-2005 19:46  5.2.1916.2425     80,384  Mqclus.dll 20-Apr-2005 19:46  5.2.1916.2425     33,280  Mqdbodbc.dll 20-Apr-2005 19:46  5.2.1916.2425     50,176  Mqdscli.dll 20-Apr-2005 19:46  5.2.1916.2425     51,712  Mqdssrv.dll 20-Apr-2005 16:57  5.2.1916.2425     67,584  Mqdssvc.exe 20-Apr-2005 19:46  5.2.1916.2425     47,104  Mqgentr.dll 20-Apr-2005 19:46  5.2.1916.2425     29,696  Mqise.dll 20-Apr-2005 19:46  2001.12.4720.24   75,264  Mqlogmgr.dll 20-Apr-2005 19:46  5.2.1916.2425    240,640  Mqoa.dll 20-Apr-2005 19:46  5.2.1916.2425     16,384  Mqperf.dll 20-Apr-2005 19:46  5.2.1916.2425    834,560  Mqqm.dll 20-Apr-2005 19:46  5.2.1916.2425    180,736  Mqrt.dll 20-Apr-2005 19:46  5.2.1916.2425    125,952  Mqrtdep.dll 20-Apr-2005 19:46  5.2.1916.2425    142,848  Mqsec.dll 20-Apr-2005 19:46  5.2.1916.2425    540,160  Mqsnap.dll 20-Apr-2005 16:57  5.2.1916.2425      8,704  Mqsvc.exe 20-Apr-2005 16:57  5.2.1916.2425     86,528  Mqtgsvc.exe 20-Apr-2005 19:46  5.2.1916.2425    140,800  Mqtrig.dll 20-Apr-2005 19:46  5.2.1916.2425     54,784  Mqupgrd.dll 20-Apr-2005 19:46  5.2.1916.2425    252,928  Msmqocm.dll

Windows Server 2003 SP1, x64 Edition
  Date         Time   Version          Size       File name 20-Apr-2005 20:20  5.2.1916.2425      154,112  Mqac.sys 20-Apr-2005 20:20  5.2.1916.2425      373,760  Mqad.dll 20-Apr-2005 20:20  5.2.1916.2425      386,048  Mqads.dll 20-Apr-2005 20:20  5.2.1916.2425       47,616  Mqbkup.exe 20-Apr-2005 20:20  5.2.1916.2425       13,824  Mqcertui.dll 20-Apr-2005 20:20  5.2.1916.2425      137,216  Mqclus.dll 20-Apr-2005 20:20  5.2.1916.2425       77,824  Mqdscli.dll 20-Apr-2005 20:20  5.2.1916.2425       96,256  Mqdssrv.dll 20-Apr-2005 20:20  5.2.1916.2425      119,808  Mqdssvc.exe 20-Apr-2005 20:20  5.2.1916.2425       77,312  Mqgentr.dll 20-Apr-2005 20:20  5.2.1916.2425       44,544  Mqise.dll 20-Apr-2005 20:20  2001.12.4720.24    125,952  Mqlogmgr.dll 20-Apr-2005 20:20  5.2.1916.2425      363,008  Mqoa.dll 20-Apr-2005 20:20  5.2.1916.2425       23,552  Mqperf.dll 20-Apr-2005 20:20  5.2.1916.2425    1,723,392  Mqqm.dll 20-Apr-2005 20:20  5.2.1916.2425      312,320  Mqrt.dll 20-Apr-2005 20:20  5.2.1916.2425      210,944  Mqrtdep.dll 20-Apr-2005 20:20  5.2.1916.2425      260,608  Mqsec.dll 20-Apr-2005 20:20  5.2.1916.2425      946,688  Mqsnap.dll 20-Apr-2005 20:20  5.2.1916.2425       11,776  Mqsvc.exe 20-Apr-2005 20:20  5.2.1916.2425      180,224  Mqtgsvc.exe 20-Apr-2005 20:20  5.2.1916.2425      282,624  Mqtrig.dll 20-Apr-2005 20:20  5.2.1916.2425       96,768  Mqupgrd.dll 20-Apr-2005 20:20  5.2.1916.2425      419,840  Msmqocm.dll 20-Apr-2005 20:20  5.2.1916.2425      155,648  Wmqad.dll 20-Apr-2005 20:20  5.2.1916.2425       50,176  Wmqdscli.dll 20-Apr-2005 20:20  5.2.1916.2425      240,640  Wmqoa.dll 20-Apr-2005 20:20  5.2.1916.2425       16,384  Wmqperf.dll 20-Apr-2005 20:20  5.2.1916.2425      180,736  Wmqrt.dll 20-Apr-2005 20:20  5.2.1916.2425      142,848  Wmqsec.dll 20-Apr-2005 20:20  6.1.22.4           462,560  Updspapi.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

Additional query words: Microsoft Message Queuing 3.0 Mqac.sys

Keywords: kbwinserv2003sp2fix kbbug kbfix kbwinserv2003presp1fix kbtshoot kbprb kbhotfixserver kbqfe KB897688

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