Microsoft KB Archive/290740

= OFFXP: Windows Installer Runs When Starting an Office XP Program =

Article ID: 290740

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office XP (Setup)
 * Microsoft Word 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition

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This article was previously published under Q290740



SYMPTOMS
When you start a Microsoft Office XP program for the first time, the Windows Installer may briefly appear while it installs a feature.

If you have verbose logging enabled for all Windows Installer actions, the log file will contain text similar to the following:

Calling process: D:\Program Files\Microsoft office\Office10\WINWORD.EXE ===

MSI (c) (B8:EC): Resetting cached policy values

MSI (c) (B8:EC): ******* RunEngine:


 * Product: {40280409-6000-11D3-8CFE-0050048383C9}


 * Action:


 * CommandLine: ADDDEFAULT=InternationalSupportFiles_JPN



CAUSE
This behavior occurs if all of the following conditions are true:


 * The International Support features are set to Installed on First Use.

-and-


 * The language setting in Windows corresponds to the international support option that is set to Installed on First Use. For example, your Windows language setting is Japanese and the Japanese Font feature in the Office XP Setup program was set to Installed on First Use.

NOTE: To locate the language setting in Microsoft Windows 2000, point to Settings on the Start menu, click Control Panel, double-click Regional Options, and then click the General tab.



WORKAROUND
Whether you are running Office XP Setup for the first time or running it in Maintenance Mode, change the installation state of the International Support option to Run from My Computer. International Support options are located in the Office Shared Features folder in setup.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Windows Installer should only appear the first time you start an Office program under this configuration. After the Windows Installer installs the necessary International Support features, their installation state will change to Run from My Computer.

Keywords: kbbug kbnofix KB290740

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