Microsoft KB Archive/306794

= How to Install the Support Tools from the Windows XP CD-ROM =

Article ID: 306794

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q306794





SUMMARY
This article describes how to install Windows Support Tools from the Windows XP CD-ROM.



MORE INFORMATION
The Windows Support Tools for Windows XP Professional and Windows XP 64-Bit Edition are intended for use by Microsoft support personnel and experienced users to assist in diagnosing and resolving computer problems. For individual tool descriptions, see the Windows Support Tools online tool documentation (Suptools.chm).

The Windows Support Tools for Windows XP Professional and Windows XP 64-Bit Edition can be installed only on a computer that is running the Windows XP Professional or Windows XP 64-Bit Edition operating system. The Windows Support Tools for Windows XP Professional and Windows XP 64-Bit Edition cannot be used to upgrade Microsoft Windows NT or Microsoft Windows 2000 Support Tools installed on Windows NT or Windows 2000.

It is recommended that you remove all previous versions of Support Tools, including beta versions of the Windows Support Tools for Microsoft Windows XP Professional and Windows XP 64-Bit Edition, before you run the Support Tools installation program.

Important: These tools have not been localized: they are written and tested only in the English language. Using these tools with a different language version of Microsoft Windows XP Professional or Windows XP 64-Bit Edition may not work.

To install Windows Support Tools:
 * 1) Insert the Windows XP CD-ROM in the drive.
 * 2) Double-click My Computer, right-click the CD-ROM drive, and then click Explore.
 * 3) Go to Support\Tools, and then double-click Setup.exe.
 * 4) When the Windows Support Wizard starts, click Next.
 * 5) Click I agree on the End User License Agreement.
 * 6) Type your name and organization and click Next.
 * 7) Click either the Typical or Complete installation type, and then click Next.
 * 8) Verify the installation location, and then click Install.

The Windows Support Tools are installed to the folder specified in step eight and a Windows Support Tools folder is added to the Program Files folder on the Start menu.

NOTE: A more comprehensive version of this document is located at Support\Tools\Readme.htm on the Windows XP CD-ROM.

The software supplied in the Program Files\Support Tools folder is not supported under any Microsoft standard support program or service. However, you can report issues and bugs by sending e-mail to stinput@microsoft.com. Microsoft will, at its sole discretion, address issues and bugs reported in this manner, and responses are not guaranteed.

The software (including instructions for its use and all printed and online documentation) is provided AS IS without warranty of any kind. Microsoft further disclaims all implied warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The entire risk arising out of the use or performance of the software and documentation remains with you.

In no event shall Microsoft, its authors, or anyone else involved in the creation, production, or delivery of the software be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the software or documentation, even if Microsoft has been advised of the possibility of such damages.

Keywords: kbhowto kbenv kbinfo KB306794

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