Microsoft KB Archive/927407

= Xbox 360: The Xbox 360 HD DVD Player cannot read an HD DVD disc, but you do not receive an error message =

Article ID: 927407

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft Xbox 360 HD DVD Player
 * Microsoft Xbox
 * Microsoft XBox 360 Video Game System

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SYMPTOMS
When you insert an HD DVD disc into the Xbox 360 HD DVD Player, you experience the following symptoms:
 * &quot;Reading&quot; appears for several minutes on the screen.
 * The HD DVD player cannot read the disc.

Note You do not receive an error message.



CAUSE
In rare cases, certain HD DVDs may not operate correctly. Typically, this occurs because of variations in the manufacturing process or variations in the software encoding of the HD DVD or DVD video software.



THINGS TO TRY

 * 1) Make sure that the Xbox HD DVD Player is correctly connected to the Xbox 360 console.
 * 2) Try a different HD DVD disc.



MORE INFORMATION
For more information and support options for the Xbox 360 HD DVD Player, visit the following Web site:

http://www.xbox.com/support

Do not take your Xbox 360 console or any accessories to your retailer for repair or for service unless an Xbox Customer Support representative instructs you to.

Do not try any repairs yourself
Do not try to disassemble, service, or modify the Xbox 360 console, the power supply, or any accessory. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. Such actions will also void your warranty.

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