Microsoft KB Archive/835259

= Information is missing in messages when OWA users in Exchange 2000 reply to a message several times =

Article ID: 835259

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) in Microsoft Exchange 2000 Server, information that is contained in a message is either missing, or OWA does not display the information correctly. This problem occurs when you do the following:
 * You use OWA to send a message to a recipient who also uses OWA.
 * Both you and the recipient reply to the same message several times.

You may experience one or more of the following symptoms:
 * The contents of the Subject box of the message are missing.
 * The sender of the message is missing from the From box of the message.
 * The body of the message is missing.



CAUSE
This problem may occur if all the following conditions are true:
 * Both you and the recipient of the message use OWA.
 * Both you and the recipient reply to the same message several times. For example, this problem may occur if the message contains 10 or more replies where you replied to the message from the recipient, and the recipient replied to the message from you.
 * The version of the Store.exe file that is installed on the server is later than 6472.0

In this situation, the References part of the message header is larger than 1,024 bytes. Therefore, Exchange 2000 incorrectly processes the carriage return/line feed (CR/LF) characters and the tab characters that are located in the References part of the message header.



RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Component: OWA

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version       Size       File name -  09-Mar-2004  08:59  6.0.6575.0    3,919,872  Cdoex.dll 09-Mar-2004 08:51  6.0.6575.0      856,064  Davex.dll 09-Mar-2004 08:51  6.0.6575.0       53,248  Davexpc.dll 09-Mar-2004 08:46  6.0.6575.0      131,072  Drviis.dll 09-Mar-2004 08:47  6.0.6575.0      577,536  Dsaccess.dll 09-Mar-2004 07:57  6.0.6575.0      184,320  Dscmsg.dll 09-Mar-2004 07:58  6.0.6575.0      962,560  Emsmdb32.dll 09-Mar-2004 08:49  6.0.6575.0    2,183,168  Ese.dll 09-Mar-2004 08:49  6.0.6575.0       40,960  Eseperf.dll 09-Mar-2004 08:59  6.0.6575.0    3,579,904  Excdo.dll 09-Mar-2004 08:46  6.0.6575.0       94,208  Eximap4.dll 09-Mar-2004 08:47  6.0.6575.0      262,144  Exmime.dll 09-Mar-2004 07:32  6.0.6575.0      176,128  Exnntp.dll 09-Mar-2004 08:51  6.0.6575.0      143,360  Exodbesh.dll 09-Mar-2004 08:51  6.0.6575.0       57,344  Exodbpc.dll 09-Mar-2004 08:51  6.0.6575.0      200,704  Exodbprx.dll 09-Mar-2004 08:51  6.0.6575.0    2,179,072  Exoledb.dll 09-Mar-2004 08:44  6.0.6575.0       81,920  Exosal.dll 09-Mar-2004 08:46  6.0.6575.0       32,768  Expop3.dll 09-Mar-2004 08:47  6.0.6575.0       32,768  Exproto.dll 09-Mar-2004 08:51  6.0.6575.0      307,200  Exprox.dll 09-Mar-2004 08:51  6.0.6575.0      331,776  Exsmtp.dll 09-Mar-2004 08:00  6.0.6575.0      675,840  Exwform.dll 09-Mar-2004 07:33  6.0.6575.0      180,224  Exwin32.dll 09-Mar-2004 07:59  6.0.6575.0       40,960  Febecfg.dll 09-Mar-2004 08:46  6.0.6575.0       32,768  Iisif.dll 09-Mar-2004 08:47  6.0.6575.0      135,168  Iisproto.dll 09-Mar-2004 08:47  6.0.6575.0       61,440  Imap4be.dll 09-Mar-2004 08:03  6.0.6575.0      319,488  Imap4evt.dll 09-Mar-2004 08:01  6.0.6575.0      126,976  Imap4fe.dll 09-Mar-2004 08:46  6.0.6575.0      126,976  Imap4svc.dll 09-Mar-2004 08:47  6.0.6575.0       40,960  Jcb.dll 09-Mar-2004 07:32  6.0.6575.0       49,152  Mdbevent.dll 09-Mar-2004 07:53  6.0.6575.0    2,293,760  Mdbmsg.dll 09-Mar-2004 07:34  6.0.6575.0       32,768  Mdbrole.dll 09-Mar-2004 07:58  6.0.6575.0      917,504  Mdbsz.dll 09-Mar-2004 08:47  6.0.6575.0       24,576  Mdbtask.dll 09-Mar-2004 07:31  6.0.6575.0      151,552  Nntpex.dll 09-Mar-2004 08:42  6.0.6575.0       94,208  Peexch50.dll 09-Mar-2004 08:44  6.0.6575.0      413,696  Phatcat.dll 09-Mar-2004 08:46  6.0.6575.0       36,864  Pop3be.dll 09-Mar-2004 08:03  6.0.6575.0      303,104  Pop3evt.dll 09-Mar-2004 08:02  6.0.6575.0       24,576  Pop3fe.dll 09-Mar-2004 08:44  6.0.6575.0       73,728  Pop3svc.dll 09-Mar-2004 08:03  6.0.6575.0      163,840  Protomsg.dll 09-Mar-2004 08:47  6.0.6575.0      532,480  Reapi.dll 09-Mar-2004 08:00  6.0.6575.0    3,735,552  Wmtemplates.dll 09-Mar-2004 07:58  6.0.6575.0      143,360  Exschema.exe 09-Mar-2004 08:46  6.0.6575.0    4,677,632  Store.exe 17-Feb-2004 01:08                   12,720  Ctrl_calendarview20.htc 17-Feb-2004 01:13                    6,991  Eseperf.hxx 09-Mar-2004 08:49                  391,634  Eseperf.ini 17-Feb-2004 01:08                   91,631  Ctrl_calendarview20.js

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB835259

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