Microsoft KB Archive/307080

= Cannot Use a 3Com HomeConnect PC Camera and Windows Movie Maker to Record a Movie Clip =

Article ID: 307080

Article Last Modified on 8/6/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q307080



SYMPTOMS
After you upgrade from Microsoft Windows Millennium Edition (Me) to Windows XP, when you try to record a second movie clip by using a 3Com HomeConnect PC camera and Windows Movie Maker, you may receive the following error message:

Windows Movie Maker

There is a problem with the video capture device. Check that it is configured properly and try again. If necessary, refer to the documentation for the capture device for more information.

Subsequent attempts to record a movie clip all result in the same error message.



CAUSE
This behavior can occur because 3Com no longer supports this device and no Windows XP drivers are available. Therefore, the device does not work under Windows XP.



MORE INFORMATION
For a list of personal computer cameras that are compatible with Windows XP, see the Hardware Compatibility List at the following Microsoft Web site:

http://www.microsoft.com/whdc/hcl/default.mspx

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kb3rdparty kberrmsg kbprb KB307080

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