Microsoft KB Archive/303985

= XIMS: &quot;Preserve Sender's Display Name&quot; Option Does Not Work in Exchange 2000 Server SP1 =

Article ID: 303985

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 1

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This article was previously published under Q303985





SYMPTOMS
After you upgrade an Exchange 2000 Server computer to Exchange 2000 Server Service Pack 1 (SP1), the Preserve sender's display name option in the global settings under Internet Message Formats may not work. If you clear the Preserve sender's display name option, the sender's display name is still exposed to the Internet receiver.



CAUSE
This problem can occur because of a regression in Exchange 2000 Server SP1.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbbug kbexchange2000presp2fix kbfix kbqfe KB303985

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