Microsoft KB Archive/825673

= Stop Error 0x0000007f When You Shut Down Your HP NetServer LH3R That is Running Windows 2000 Server =

Article ID: 825673

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you shut down your Hewlett Packard NetServer LH3R server that is running Microsoft Windows 2000 Server, you may receive the following stop error message:

Stop: 0x0000007f - UNEXPECTED_KERNEL_MODE_TRAP



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  01-Aug-2003  15:45  5.0.2195.6797  1,696,640  Ntkrnlpa.exe 01-Aug-2003 15:46  5.0.2195.6797  1,717,568  Ntkrpamp.exe 01-Aug-2003 15:45  5.0.2195.6797  1,675,072  Ntoskrnl.exe 01-Aug-2003 15:45  5.0.2195.6797  1,697,472  Ntkrnlmp.exe 26-Jun-2003 16:26  5.0.2195.6762     29,712  Mountmgr.sys 04-Aug-2003 16:49                    21,311  Biosinfo.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB825673

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