Microsoft KB Archive/216501

= Incorrect Error Message Appears When User Without Permission Attempts to Fax to SBS =

Article ID: 216501

Article Last Modified on 11/19/2003

-

APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

-



This article was previously published under Q216501



SYMPTOMS
When a user without permission to fax something attempts to print to an Small Business Server (SBS) fax queue from a Windows 95 or Windows 98 SBS client, the following error message will appear:

There was an error writing to \\ \Fax for printer (FAX on ):

There was a problem printing to the printer due to an unknown system error.

Restart Windows, and then try printing again.

This printer will be set to work offline.

To save your print job in the local printer queue, click OK.

Windows NT Workstation computers will not get this error message, but the fax job will not be sent to the server.



CAUSE
The error message on Windows 95 or Windows 98 is generated by the print spooler. It is a generic message that indicates some type of unknown system error.



RESOLUTION
To work around this problem, if the user needs to use the fax server, use the SBS console to give the user permission to use the fax printer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: smallbiz

Keywords: kberrmsg kbbug kbprint KB216501

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.