Microsoft KB Archive/328196

= XL2002: Workbook Unexpectedly Closes Immediately After You Open It =

Article ID: 328196

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition

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This article was previously published under Q328196







SYMPTOMS
When you try to open a workbook in Microsoft Excel 2002, the workbook may close immediately.



CAUSE
This problem may occur when all the following conditions are true:
 * Your workbook contains macros, and you enable the macros, or the macros enabled by default.
 * The workbook contains links to other data sources, and you update the links.
 * The workbook contains macros that run automatically (Auto macros).
 * The workbook contains one or more links that cannot be updated.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Size        File name ---  28-Aug-2002  14:11  12,429,096  Excel.msp 28-Aug-2002 14:34  14,102,528  Excel_admin.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name 23-Aug-2002 22:59  10.0.4420.0     9,173,576  Excel.exe This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kbqfe kbhotfixserver kbofficexppresp3fix kbbug kbfix KB328196

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