Microsoft KB Archive/222381

= OL2000: (IMO) Exporting Internet Account Information Fails =

Article ID: 222381

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q222381



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
If you attempt to export your Internet mail account to an Internet Account file (.iaf) file, there may be some activity but the file is not saved.



CAUSE
The account name contains one or more double-quotation marks (").



RESOLUTION
Remove all double-quotation marks from the account name before exporting the account to a file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To remove the double-quotation marks from the Account name, follow these steps:
 * 1) On the Tools menu, click Accounts.
 * 2) In Internet Accounts, click the Account containing the double-quotation marks, and then click Properties.
 * 3) On the General tab, remove all double-quotation marks from the account name. Click Apply, and then click OK.
 * 4) In Internet Accounts, click the modified Account name, and then click Export. The account information will be exported to the .iaf file.

Additional query words: OL2K

Keywords: kbbug kbnofix KB222381

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