Microsoft KB Archive/299023

= Icon in System Tray Indicates Conditions in Outlook Mobile Manager =

Article ID: 299023

Article Last Modified on 8/30/2007

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APPLIES TO


 * Microsoft Outlook Mobile Manager

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This article was previously published under Q299023



Microsoft Outlook Mobile Manager has been discontinued and is no longer available for download. If you have already installed Outlook Mobile Manager, continue to check the Microsoft Knowledge Base for any documented issues. To obtain additional information about Microsoft Mobile Information Server, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/default.mspx



SUMMARY
When you are running Microsoft Outlook Mobile Manager, there is an Outlook Mobile Manager icon in the system tray. This icon changes appearance depending on the status of Outlook Mobile Manager and whether there is an action that needs attention. This article describes the icon status and what you can expect.



Cell Phone with Waves
The Outlook Mobile Manager icon in the system tray notifies you of several conditions when they occur. In normal operation, the Outlook Mobile Manager icon appears as a small cell phone with the appearance of small broadcast waves. These indicate that Outlook Mobile Manager is functioning properly and correctly pushing messages to your mobile device.

Gray Cell Phone Without Waves
If the Outlook Mobile Manager icon appears as only the cell phone icon and appears gray, this indicates that Outlook Mobile Manager is offline. This may be due to your having selected Turn Delivery Off if you have installed the laptop mode, or it may also indicate that there is a problem in connecting to your Microsoft Exchange Server computer. If the Outlook Mobile Manager icon does not change for a long time, check whether you have network connectivity to the Exchange Server computer. You can also check the Help Troubleshooting log for any error messages indicating a problem connecting to the Exchange Server computer. This will give you more information about the problem and possible causes to check.

Red Flashing
The Outlook Mobile Manager icon flashes red when several conditions are true. For example, if there is an upgrade available for download, the icon flashes red. Double-click the Outlook Mobile Manager icon to find out how to obtain about the available upgrade.

If an error has occurred that requires your attention, the icon flashes red. Double-click the Outlook Mobile Manager icon to view the troubleshooting log to see which error has occurred. If you highlight the error message, further information about the error as well as an error code is displayed.

The icon also flashes red if your message limit in Outlook Mobile Manager has been exceeded. Outlook Mobile Manager allows you to set Message Limits in My Device to configure a limit for the number of messages that your mobile device should receive. This is to allow for the preset limits that your SMTP carrier may have set for the service plan you have. After you have reached this limit, the Outlook Mobile Manager icon flashes red and Outlook Mobile Manager sends no further messages until you have reset the limit. To verify that this is the problem, click Troubleshooting on the Help menu. You see the following error logged:

You have reached the message limit set for your mobile device.

The Help text indicates that the limit has been reached and must be reset to allow message delivery to continue.

Additional query words: mobilekb

Keywords: kbinfo KB299023

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