Microsoft KB Archive/320150

= Windows Media Player 7 individualization process breaks the DRM client on Windows Millennium Edition =

Article ID: 320150

Article Last Modified on 9/8/2005

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APPLIES TO


 * Microsoft Windows Media Player 7.0, when used with:
 * Microsoft Windows Millennium Edition
 * Microsoft Windows Media Player 7.1, when used with:
 * Microsoft Windows Millennium Edition

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This article was previously published under Q320150



SYMPTOMS
When you use Windows Media Player 7.0 (version 7.00.00.1440) on Windows Millennium Edition (Windows Me), the player does not obtain the license after individualization to version 2.2, and you receive the following error message:

A problem has occurred in the Digital Rights Management component. Contact product support for this application.

Note The error code is C00D2751.



CAUSE
During individualization, the application contacts the Microsoft Individualization Service, which installs a security upgrade on your computer. Individualization can occur when you play a packaged file.

The application sends the license request to the Windows Media License Service, which inspects the certificate of the application that is requesting the license. If the Digital Right Management (DRM) component of the application has not been individualized, Windows Media License Service refuses to issue the license. The policy of Windows Media License Service is to issue licenses only to individualized players.

The application then notifies you that the application must be upgraded. If you agree, a security upgrade is provided to individualize the DRM component of the application.

On Windows Me, if Windows Media Player 7.00.00.1440 never obtains a version 7 license before being individualized, the individualization process breaks the DRM client.



RESOLUTION
To resolve this problem, obtain Windows Media Player 9 Series. You may obtain the latest version of the Windows Media Player for Windows Me from the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx

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MORE INFORMATION
Microsoft Windows Media Player 7 is no longer supported. Additionally, you cannot resolve this problem by upgrading to Windows Media Player 7.1 (version 7.01.00.3055).

For more information about the Microsoft Support Lifecycle policy, visit the following Microsoft Web site:

http://support.microsoft.com/lifecycle

Additional query words: WinMe

Keywords: kbdswmm2003swept kbprb KB320150

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