Microsoft KB Archive/218410

= OL2000: (IMO) Cannot Fax to a Contact with No E-mail Address =

Article ID: 218410

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q218410



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
If you attempt to send or forward a fax to one of your contacts that has a fax number but no e-mail address, you will receive the following error message

The following recipients do not have e-mail addresses:.

where  is the contact you wanted to fax to.



CAUSE
The item is not properly set as a fax item.



RESOLUTION
On the Actions menu, click New Fax Message.

If you want to forward a message, on the File menu, click Send Using to force Outlook to use the Symantec Fax Starter Edition.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
While you can send faxes by typing the fax number on the To line of an e-mail message, you cannot use a contact record to address your fax unless it also has an e-mail address. The e-mail address does not have to be a valid address.

Additional query words: OL2K

Keywords: kbbug kbpending KB218410

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