Microsoft KB Archive/867578

= You experience problems when you log on to Live Meeting as an organizer or as an administrator =

Article ID: 867578

Article Last Modified on 7/27/2004

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APPLIES TO


 * Microsoft Office Live Meeting 2005

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SYMPTOMS
When you log on to Microsoft Office Live Meeting as an organizer or as an administrator, you may experience the following symptoms:
 * Your users do not receive their Integrated Audio activation message.
 * Meeting participants do not receive their e-mail invitations.
 * A new organizer does not receive the Welcome Kit message.



CAUSE
This problem may occur if two or more User IDs are using the same e-mail address.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Log on to Live Meeting.
 * 2) Click Manage, click Preferences, and then click User.
 * 3) Verify that the e-mail address that is associated with your Live Meeting account is valid and is unique.

Note As the Live Meeting administrator, you can verify and correct the e-mail address for your user account.
 * 1) If you see odd characters attached to your e-mail address, make changes to validate your e-mail address.

Important Make sure that each user has a valid and unique e-mail address. The e-mail address field is required for the Welcome Kit message, Integrated Audio message, and the e-mail invitation.



MORE INFORMATION
In Microsoft Office Live Meeting version 4.x, you could use duplicate e-mail addresses for separate user accounts. For example, user ID 1 and user ID 2 could both have the same e-mail address associated with each account:
 * User 1 user@company.com
 * User 2 user@company.com

When Microsoft Conference Center 2000 is upgraded to Microsoft Office Live Meeting 2003 or Microsoft Live Meeting 2000, each e-mail address must be unique. Two users cannot have the same e-mail address. The upgrade process makes duplicate e-mail addresses invalid, as in the following example:
 * User1 user@company.com
 * User2 invalid duplicate e-mail address

Note In this example, any communications that are sent to or from the user1 account are not affected.

Any e-mail communications such as the Welcome Message, the Integrated Audio activation message, or e-mail invitations that are sent to or from the user2 account will fail. When the e-mail communication fails, user2 will not receive any error message because the e-mail address for user2 is no longer valid.

Keywords: kbprb KB867578

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