Microsoft KB Archive/935142

= How to troubleshoot recovery point creation issues in Recovery Manager =

Article ID: 935142

Article Last Modified on 7/18/2007

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APPLIES TO


 * Winternals Recovery Manager 2.0

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INTRODUCTION
This article discusses how to troubleshoot recovery point creation issues in Winternals Recovery Manager.



MORE INFORMATION
To do this, use one or more of the following methods:  Verify that the computer name resolves to the correct IP address.

To do this, open a command prompt, ping the client computer name, and then verify that the returned IP address is assigned to the computer.

Note If the computer does not return the correct IP address, network name resolution issues may have to be resolved. Verify that you can connect to the administrator's share of the client computer. To do this, type the following command at a command prompt:

\\ \admin$

 Use the NET USE utility to establish a connection to the administrator's share.

To do this, type the following command at a command prompt:

NET USE * \\ \admin$

Note If you cannot connect to the administrator's share, permissions issues may have to be resolved. Verify that all the necessary TCP/IP ports are open on both the client and the server. Verify that communication between the Schedule Console and the client is not blocked by a firewall. Verify that the RMClient program was installed successfully.

To do this, look for Winternals RMClient in the Add or Remove Programs feature in Control Panel.

If Winternals RMClient is not listed, determine whether the RMClient program was copied to the client in the following location:

C:\Windows\System32\Winternals\RecoveryManager



Additional query words: Winternals KB#: 30254 recovery point

Keywords: kbhowto kbinfo kbexpertiseinter KB935142

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