Microsoft KB Archive/908061

= Synchronization errors may occur after you use the Exchange Profile Update tool (Exprofre.exe) to migrate a user profile in Exchange Server =

Article ID: 908061

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
After you use the Exchange Profile Update tool (Exprofre.exe) to migrate a Microsoft Exchange Server user profile, the following synchronization problems may occur:
 * Outlook clients may receive synchronization error messages.
 * Synchronization errors may be recorded in the synchronization log.
 * Organizational forms do not synchronize. Therefore, messages that need an organizational form are displayed without the form data.
 * Outlook security settings do not synchronize. Therefore, if new security settings are applied through a public folder, they are unavailable and are not used in the client.
 * Public Folder favorites folders do not synchronize. Items that are added to the Public Folder are not synchronized to the client.

The following text is an example of the synchronization log file errors that are associated with this problem: 12:03:52 Synchronizer Version 11.0.6352 12:03:52 Synchronizing Mailbox 'move six' 12:03:52 Synchronizing Hierarchy 12:03:52 Synchronizing server changes in folder 'Outlook 10 Security Settings' 12:03:52 Error synchronizing folder 12:03:52        [80070057-501-80070057-550] 12:03:52         The client operation failed. 12:03:52        Microsoft Exchange Server Information Store 12:03:52        For more information on this failure, click the URL below: 12:03:52        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070057-501-80070057-550 12:03:53 Synchronizing server changes in folder 'Outlook 10 Security Settings' 12:03:53 Error synchronizing folder 12:03:53        [80070057-501-80070057-550] 12:03:53         The client operation failed. 12:03:53        Microsoft Exchange Server Information Store 12:03:53        For more information on this failure, click the URL below: 12:03:53        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070057-501-80070057-550 12:03:53 Error synchronizing folder 12:03:53        [80040115-514-0-5C0] 12:03:53        Network problems are preventing connection to the Microsoft Exchange Server computer. 12:03:53        Microsoft Exchange Server Information Store 12:03:53        For more information on this failure, click the URL below: 12:03:53        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040115-514-0-5c0 12:03:53 Synchronizing Forms 12:03:53 Error synchronizing folder 12:03:53        [80070057-501-80070057-550] 12:03:53         The client operation failed. 12:03:53        Microsoft Exchange Server Information Store 12:03:53        For more information on this failure, click the URL below: 12:03:53        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070057-501-80070057-550 12:03:53 Done 12:03:53 Microsoft Exchange offline address book 12:03:53 Download successful Note Private folders, such as mailbox folders, are not affected and should work correctly. Additionally, the Offline Address Book should work correctly.



CAUSE
This problem occurs because the entryid values that Outlook uses to locate the public folders are changed when the mailbox for the profile is migrated. Exprofre.exe does not update the OST file or the messaging profile. Therefore, the OST file and the messaging profile cannot correctly detect or use the new entryid values.



WORKAROUND
You can safely ignore the messages and log entries if you are sure that the following conditions are true:
 * Clients do not use organizational forms.
 * Clients do not need customized Outlook security settings.
 * Clients do not use Public Folder favorites.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot KB908061

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