Microsoft KB Archive/316028

= &quot;Error 1500: Another installation is in progress&quot; error message when you try to upgrade to Visio 2002 from Visio 2000 =

Article ID: 316028

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition

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This article was previously published under Q316028



SYMPTOMS
When you attempt to upgrade to Microsoft Visio 2002 from Microsoft Visio 2000, you may receive the following error message:

MS Visio Setup Information.

Error 1500: Another installation is in progress. You must complete that installation before continuing.



RESOLUTION
To resolve this issue, start your computer in Safe mode, and then install Visio 2002. To do this, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Restart your computer. When the Startup menu appears, press F8.
 * 2) On the Advanced Options menu, select Safe Mode, and then press ENTER. Click OK to close the &quot;Safe Mode&quot; notice.
 * 3) Click Start, point to Settings, and then click Control Panel.
 * 4) In Control Panel, double-click Add/Remove Programs.
 * 5) Click Add New Programs, and then click CD or Floppy. Follow the on-screen instructions to complete the installation.
 * 6) Restart your computer in Normal mode.

Additional query words: prb

Keywords: kbtshoot kberrmsg kbprb ocsso KB316028

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