Microsoft KB Archive/85541

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HP ThinkJet Driver Missing Paper Sizes in Common Dialog Boxes

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Q85541

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11

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SYMPTOMS
You are unable to change the paper size for a Hewlett-Packard (HP) ThinkJet (2225 C-D). The Paper Size option may be unavailable (dimmed) for the HP ThinkJet in any application that uses the Windows 3.1 common dialog boxes (COMMDLG.DLL), such as Windows Write.

WORKAROUND
To work around this problem, change the paper size using the Printers icon in the Control Panel before printing the document.

STATUS
Microsoft has confirmed this to be a problem in THINKJET.DRV version 1.0. We are researching this problem and will post new information here as it becomes available.

Additional query words: 3.10 greyed grayed out grey gray 3.11

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Issue type :

Technology : kbWin3xSearch kbWin310 kbWin311