Microsoft KB Archive/238043

= Encarta 2000: Setup Unexpectedly Removes Encarta Virtual Globe 99 =

Article ID: 238043

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q238043



SYMPTOMS
When you install Microsoft Encarta Reference Suite 2000 or Microsoft Encarta World Atlas 2000, Setup unexpectedly removes Microsoft Encarta Virtual Globe 99.



CAUSE
Encarta World Atlas 2000 Setup detects Encarta Virtual Globe 99 as a previous version of Encarta World Atlas 2000.



RESOLUTION
To work around this issue, reinstall Encarta Virtual Globe 99 after you install Encarta Reference Suite 2000 or Encarta World Atlas 2000.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ers2k ewa2k evg installation uninstalls

Keywords: kbbug kbpending kbsetup KB238043

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