Microsoft KB Archive/941560

= FIX: A general protection fault (GP fault) error occurs when you restart an outgoing queue in Microsoft Message Queuing 3.0 =

Article ID: 941560

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Message Queuing 3.0
 * Microsoft Windows Server 2003 Service Pack 2

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SYMPTOMS
When you restart an outgoing queue in Microsoft Message Queuing 3.0 on a Windows Server 2003-based computer, a general protection fault (GP fault) error occurs.



CAUSE
This problem occurs because a memory access violation occurs in the Message Queuing 3.0 service.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
 Windows Server 2003 Service Pack 2

For more information about how to obtain Windows Server 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003



Restart requirement
You must restart the computer if the files that are updated are running when you apply this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based systems


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Steps to reproduce the problem

 * 1) On a Windows Server 2003-based computer that is in a slow network, send several messages to another computer.
 * 2) Pause the newly created outgoing queue.
 * 3) Send more messages from the Windows Server 2003-based computer.
 * 4) In an interval of one second or of two seconds, stop the outgoing queue, and then restart the outgoing queue several times.

Additional query words: MSMQ

Keywords: kbfix kbexpertiseadvanced kbpubtypekc kbqfe kbhotfixserver KB941560

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