Microsoft KB Archive/835145

= MOM service continuously stops and restarts =

PSS ID Number: 835145

Article Last Modified on 1/21/2004

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The information in this article applies to:


 * Microsoft Operations Manager 2004

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Beta Information
This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
You may experience the following symptoms on a computer that has the Microsoft Operations Manager (MOM) 2004 agent installed:   You may receive an &quot;Access Violation&quot; error message that has the following error information: App Name App Version Module Name Module Version  Offset - momservice.exe 5.0.2264.0  momengine.dll   5.0.2264.0  001502cc  The MOM service may continuously stop and restart. You may receive Event ID 1000, 1001, or 9014 event messages in the Windows application event log.



CAUSE
This problem may occur if you upgrade an agent from MOM 2000 Service Pack 1 (SP1) to MOM 2004.



WORKAROUND
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this problem, follow these steps:  Click Start, and then click Control Panel.</li> Double-click Administrative Tools, and then double-click Services.</li> Stop the MOM service.</li> Double-click the MOM service.</li> Change Startup type to Disabled, and then click OK.</li> Click Start, and then click Run.</li> Type regedit, and then click OK.</li> Locate the following registry key:

</li> Open each instance of the following registry subkey:

Note <ConfigurationGroupName> is the name of your management group. You may have more than one configuration group listed in the Configurations subkey.</li> Delete the EventQueueUnits REG_DWORD entry.</li> Repeat step 7 and step 8 for all Configuration Groups in the  registry key.</li> Delete the MOM agent temporary files from the following folder:

%SYSTEMDRIVE%\Documents and Settings\All Users\Application Data\Mission Critical Software\OnePoint\

Note is the name of each management group in your MOM 2004 hierarchy.</li> Click Start, and then click Control Panel.</li> Double-click Administrative Tools, and then double-click Services.</li> Double-click the MOM service.</li> Change Startup type to Automatic, and then click OK.</li> <li>Start the MOM service.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbServer kbRegistry kberrmsg kbEvent kbUpgrade kbPerformance kbnofix kbBug KB835145

Technology: kbOpMan2004 kbOpMansearch

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