Microsoft KB Archive/243852

= "STOP 0x00000024" Error Message with Double-Take Software =

Article ID: 243852

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 1
 * Microsoft Windows NT 4.0 Service Pack 2
 * Microsoft Windows NT 4.0 Service Pack 3
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q243852



SYMPTOMS
When you are running the Double-Take mirroring software by NSI Software, your server may experience a bugcheck with the following STOP code:

STOP 0x00000024 (0x00190201,0xfc5136a4,0xfc5134e0,0x8021ea12)

STOP 0x00000050 (0xf8ec0f4d, 0x00000000, 0x00000000, 0x00000000)

Note that the parameters in the STOP code may vary.



CAUSE
The Double-Take Dblhook.sys file is not symmetric multiprocessor (SMP) aware.



RESOLUTION
To resolve this issue, contact NSI Software to inquire about obtaining an updated version of the Double-Take software that corrects this problem.



WORKAROUND
To work around this problem, disable the Double-Take software and all associated drivers until you obtain the upgraded software.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: doubletake

Keywords: kberrmsg kbprb kb3rdparty KB243852

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