Microsoft KB Archive/186673

= XWEB: Error Msg: Unable to Delete Message After Exceeding Storage Limit Using OWA =

Article ID: 186673

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Outlook Web Access 5.5

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This article was previously published under Q186673





SYMPTOMS
When you have exceeded your mailbox storage limit, you cannot delete any items using Outlook Web Access (OWA). The following error message appears when you attempt to delete an item after you have exceeded your mailbox storage limit with Exchange Server 5.5:

"Unable to delete message"

This error message was changed in Exchange 5.5 SP1 to the following:

"Unable to delete item"



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



MORE INFORMATION
This problem does not occur if you use any other messaging client, such as Outlook Express, Outlook, or other MAPI clients. Note that items currently stored in the Deleted Items folder can be deleted as expected.

Keywords: kbbug kbfix kbqfe KB186673

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