Microsoft KB Archive/296447

= OLEXP: Hotmail Messages Are Downloaded Twice =

Article ID: 296447

Article Last Modified on 1/31/2007

-

APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 6.0

-



This article was previously published under Q296447



SYMPTOMS
When you check for your Hotmail e-mail messages by using Outlook Express, messages are duplicated.



CAUSE
This behavior occurs if your Hotmail .dbx folder is damaged.



RESOLUTION
To resolve this issue, quit Outlook Express, rename the Hotmail .dbx folder, and then download the folder again:
 * 1) Quit Outlook Express.
 * 2) Click Start, point to Find, and then click Files or Folders.
 * 3) In the Named box, type Hotmail*.dbx, and then click Find Now.
 * 4) For each file that is found, right-click the file, click Rename, and then change the extension to xxx.
 * 5) Close the Find Files window, and then start Outlook Express.
 * 6) Click Send and Receive, and then click Hotmail account.

Additional query words: multiple copies two

Keywords: kbprb kbui KB296447

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.