Microsoft KB Archive/268210

= Works 6: Images Disappear When You Send HTML Document to Outlook from Portfolio =

Article ID: 268210

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 6.0
 * Microsoft Works Suite 2001

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This article was previously published under Q268210



SYMPTOMS
When you send a Hypertext Markup Language (HTML) document that contains one or more images from Microsoft Works Portfolio to Microsoft Outlook Express (or Outlook), the images do not appear in the e-mail message.



CAUSE
This behavior occurs because Works Portfolio does not include images in HTML.



RESOLUTION
To work around this issue, use one of the following methods:

Method 1: Internet Explorer

 * 1) Start the Works Task Launcher.
 * 2) Start Internet Explorer.
 * 3) Start Works Portfolio.
 * 4) Drag the HTML document from Portfolio to Microsoft Internet Explorer.
 * 5) Start Outlook Express.
 * 6) Click New Mail.
 * 7) Switch to Internet Explorer.
 * 8) On the Edit menu, click Select All.
 * 9) Drag the selected document into the Outlook Express message window.

Method 2: Word Processor

 * 1) Start Works Task Launcher.
 * 2) Start Works Word Processor or Microsoft Word.
 * 3) Start Works Portfolio.
 * 4) Drag the HTML document from Portfolio to Word Processor or Word.
 * 5) Start Outlook Express.
 * 6) Click New Mail.
 * 7) Switch to Works Word Processor or Microsoft Word.
 * 8) On the Edit menu, click Select All.
 * 9) Drag the selected document into the Outlook Express message window.

Method 3: Outlook Express

 * 1) Start Works Task Launcher.
 * 2) Start Works Portfolio.
 * 3) Start Outlook Express.
 * 4) Click New Mail.
 * 5) Switch to Works Portfolio.
 * 6) Select the HTML document that you want.
 * 7) Drag the selected document into the Outlook Express message window.
 * 8) When you are prompted to create a shortcut, click No.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: works6 w_works

Keywords: kbbug kbgraphic kbinterop kbpending KB268210

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