Microsoft KB Archive/160051

Money: Online Banking Errors Using ISDN Adapter

PSS ID Number: Q160051 Article last modified on 12-12-1998

WINDOWS:98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 == Microsoft Windows 98 == 

= SYMPTOMS =

When you click the Connect button to connect to your online banking service provider, Microsoft Money stops responding, or the Online Setup Wizard is displayed and you receive the following error message:

Online Services require a modem. Money cannot find a modem configured for use with your computer. Click the button below if you have a modem attached to your computer and you want Money to help you configure it.

After configuring the modem, you receive the one of following error messages when you try to continue.

Money 99
Money could not complete the call due to a problem with your modem installation. Please check your modem settings by clicking Modems in the Windows Control Panel. To fix this problem, you may need to reinstall Windows from your original disks.

Money 98
You must install a modem before you can continue with the rest of Online Services Setup.

= CAUSE =

This problem occurs in Windows 98 when you have a U.S. Robotics ISDN adapter installed and are using the drivers installed by the U.S. Robotics Setup software.

NOTE: This behavior has also been reported to occur with the Diamond Supra NetCommander ISDN modem. If you experience this issue with the NetCommander or any other modems, please contact your manufacturer for the latest ISDN modem drivers.

= RESOLUTION =

To resolve this issue for a U.S. Robotics Sportster ISDN modem, use the drivers that are provided on the Windows 98 CD-ROM.

To remove the U.S. Robotics drivers and install the Windows 98 drivers, follow these steps:

  Uninstall the U.S Robotics Sportster ISDN Manager.   Click Start, point to Find, and then click Files Or Folders.   In the Named box, type “usrisdn.inf” (without the quotation marks).   In the Look In list, click the drive that contains your Windows folder. Make sure that the Include Subfolders check box is selected and then click Find Now. </li>  Right-click the Usrisdn.inf file, and then click Rename on the shortcut menu. </li>  Type “usrisdn.usr” (without the quotation marks) and then press ENTER to rename the file. </li>  Close the Find window. </li></ol> </li>  Install the U.S. Robotics drivers from the Windows 98 CD-ROM. <ol style="list-style-type: lower-alpha;">  Insert your Windows 98 CD-ROM into your CD-ROM drive. NOTE: If you have auto-run enabled, press ALT+F4 to close the Windows 98 CD-ROM window. </li>  Click Start, point to Programs, and then click MS-DOS Prompt. </li>  At the command prompt, type the following extract command to extract a new Usrisdn.inf file: Extract /L c:d:2.cab usrisdn.inf NOTE: If your CD-ROM drive uses a drive letter other than drive D or your Windows folder is located on a drive other than drive C, then substitute the appropriate drive letters. </li>  Click Start, point to Settings, and then click Control Panel. </li>  Double-click the Network Icon. </li>  On the Configuration tab, click Add. </li>  Double-click Adapter. </li>  Under Manufacturers, click U.S. Robotics and then click Sportster ISDN 128K (Windows 98 CD-ROM) under Network Adapters. NOTE: If you do not see the Sportster ISDN 128K (Windows 98 CD-ROM) listed, then click Cancel. Locate the Drvdata.bin and Drvidx.bin files, and rename them to Drvdata.old and Drvidx.old. Then, repeat steps d-h. </li>  In the Select Network adapters dialog box, click OK. You may need to wait a few seconds before the driver is added. </li>  In the Network dialog box, click OK. </li></ol> </li>  Follow the instructions in the remaining prompts, and make sure to enter the correct resource settings for the adapter. </li></ol>

= MORE INFORMATION =

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

= REFERENCES =

For more information about entering the correct settings, consult your U.S. Robotics documentation.

= Additional query words: w_money 6.0 7.0 hat =

Keywords : kb3rdparty kbenv kbdta kbonline kbfaq Version : WINDOWS:98,99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.