Microsoft KB Archive/839115

= The Information Store service does not start after you upgrade to Exchange Server 2003 =

Article ID: 839115

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
After you upgrade a computer that is running Microsoft Exchange 2000 Server to Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service does not start. Additionally, one or more of the following events appear in the application log in Event Viewer: Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9564

Date:

Time:

User: N/A

Computer:

Description: Error 0x80040110 starting the Microsoft Exchange Information Store. Failed to init VSERVER.

For more information, click .

Event Type: Error

Event Source: MSExchangeIS

Event Category: Virus Scanning

Event ID: 9581

Date:

Time:

User: N/A

Computer:

Description: Error code -2147221232 returned from virus scanner initialization routine. Virus scanner was not loaded.

For more information, click .

Event Type: Error

Event Source: Userenv

Event Category: None

Event ID: 1000

Date:

Time:

User: NT AUTHORITY\SYSTEM

Computer:

Description: The Group Policy client-side extension Security was passed flags (17) and returned a failure status code of (1332).

Event Type: Warning

Event Source: SceCli

Event Category: None

Event ID: 1202

Date:

Time:

User: N/A

Computer:

Description: Security policies are propagated with warning. 0x534 : No mapping between account names and security IDs was done. Please look for more details in TroubleShooting section in Security Help.



CAUSE
This issue may occur if the computer that is running Exchange Server has an antivirus program installed that is not compatible with Exchange Server 2003.



RESOLUTION
To resolve this issue, install a version of the antivirus program that is compatible with Exchange Server 2003. Contact your antivirus program vendor to determine if an update is available for your antivirus program. For information about how to contact antivirus program vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: XADM

Keywords: kbprb KB839115

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