Microsoft KB Archive/315103

= You cannot connect to an MSN POP3 server from Outlook 2002 after you upgrade to Office XP SP-1 =

Article ID: 315103

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q315103



SYMPTOMS
After you upgrade to Microsoft Office XP Service Pack 1 (SP-1), you cannot connect to an MSN Post Office Protocol version 3 (POP3) server.



CAUSE
MSN users use &quot;MSN/&quot; as part of the logon information in their Microsoft Outlook profile to log on to the account. In Office XP SP-1, there is no longer a need for this tag.

Office XP SP-1 addresses an issue in which the MSN logon process always prompts you for a password. With Office XP SP-1, authentication is against the account logon information instead of the user name. The presence of &quot;MSN/&quot; prevents authentication with the server.



RESOLUTION
To resolve this issue, delete &quot;MSN/&quot; from the User Name box in the e-mail account properties.


 * 1) In Outlook, click E-mail Accounts on the Tools menu.
 * 2) Click View or change existing e-mail accounts, and then click Next.
 * 3) Click your MSN account, and then click Change.
 * 4) In the Logon Information section, delete MSN/ from the User Name box, and then click Next.
 * 5) Click Finish.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: lost; kbOfficeXPSP1iss

Keywords: kbmsn kbaccounts kbupgrade kbbug KB315103

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