Microsoft KB Archive/917545

= Error message when you try to view the service calendar in Microsoft Dynamics CRM 3.0: &quot;An unhandled exception was generated during the execution of the current web request&quot; =

Article ID: 917545

Article Last Modified on 12/11/2006

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
You cannot view the service calendar in Microsoft Dynamics CRM 3.0. Additionally, you receive the following error message:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.



CAUSE
This problem occurs when you have working hours set in Microsoft Dynamics CRM 3.0 and when one of the following conditions is true:
 * You change time zones on your computer.
 * You change from daylight saving time to standard time, or you change from standard time to daylight saving time.



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available



MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable the hotfix, add the ForceTimeZone DWORD Value to the following key in the registry:

The ForceTimeZone DWORD Value must have a value of Decimal 1. To add the ForceTimeZone DWORD Value, follow these steps:
 * 1) On the Microsoft Dynamics CRM server, click Start, click Run, type regedit, and then click OK.
 * 2) Right-click the HKLM\Software\Microsoft\MSCRM\ registry key, click New, and then click DWORD value.
 * 3) Type ForceTimeZone, and then press ENTER.
 * 4) Double-click , type 1 in the Value data box, and then click OK.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbfix kbbug kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB917545

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