Microsoft KB Archive/248709

= Error message: Out of Office Assistant cannot be displayed =

Article ID: 248709

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q248709



SYMPTOMS
When you attempt to use the Out of Office Assistant, you receive the following error messages:

The Out of Office assistant cannot be displayed.

The client operation failed.



CAUSE
Out of Office Assistant creates a set of two rules in the Inbox subtree. The first contains a Message Class of IPM.Note.Rules.Oof.Template.MicrosoftMessage with a field, PT_String8=MSFT:TDX OOF Rules. The other rule contains a Message Class of IPM.Note.Rules.OoFTemplate.Microsoft. One or both of these rules are corrupted or are not synchronized with the OOF-enabled indicator.



RESOLUTION
Use the Mdbvue32 utility from the Exchange 2000 Server CD-ROM, the Exchange Server 5.5 CD-ROM, or the Exchange Server 5.0 Resource Kit to delete the two entries for Out of Office.  Start Mdbvu32.exe. Click MAPI_EXPLICIT_PROFILE, and then click OK. Click the MAPI profile for the mailbox that you want to correct. From the MDB menu, click Open Message Store. Click Mailbox -  in the list, and then click Open. On the MDB menu, click Open Root Folder.</li> Under Child Folders, double-click Top of Information Store.</li> Under Child Folders, double-click Inbox.</li> Examine each row of entries that appear under Associated Messages in Fld by double-clicking the CB items one at a time. You are looking for two items that have the following message properties: <ul> The item that contains a message property Ox65EB that displays either OOF Rules or MSFT:TDX OOF Rules.</li> The items that contain a message property PR_MESSAGE_CLASS that displays IPM.Note.Rules.OofTemplate.Microsoft.</li></ul>

These are your Out of Office Assistant rules and your Out of Office Assistant template. Both must be removed by using steps 10 through 14.</li> Select both CB: values.

To do so, press and hold down CTRL while you click both CB values under Associated Messages in Fld.</li> In the Operations Available list, click lpFld-> DeleteMessages in the messages that are selected.</li> Click Call Function, and then click OK.</li> In the MAPI_FOLDER Inbox => Delete Messages dialog box, click OK.</li> Continue to close the dialog boxes, and then quit the Mdbvue32 utility. You must now reset the Out of Office message that you want in Outlook.</li></ol>

Additional query words: XCLN MDBVU32 Rules Reset 8.0 8.01 8.02 8.03 8.04 8.5 9.0 ol97 ol98 ol2000 ol2k ol2002 ol2k2

Keywords: kbprb KB248709

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