Microsoft KB Archive/253743

= BackOffice 4.5 Setup Does Not Install Exchange Server with Long Organization or Site Name =

Article ID: 253743

Article Last Modified on 11/4/2003

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft BackOffice Server 4.5

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This article was previously published under Q253743



SYMPTOMS
When you install Microsoft Exchange Server 5.5 on Windows 2000 Server by using the BackOffice 4.5 Setup program, the following error message may appear:

Your BackOffice Server Installation The following applications did not install correctly

BackOffice Programs  Problem Exchange Server      Exchange Server did not successfully set the display names.

Also, the Exchange Server installation process may seem to stop responding (hang) when both progress indicators are at 100 percent. When this occurs, Task Manager indicates that Microsoft Exchange Server Setup is not responding. Choosing to end this task results in BackOffice Setup displaying the error message.



CAUSE
This problem occurs if the organization or site name that you type during Setup is longer than 64 characters.



RESOLUTION
To work around this problem, install Exchange Server by using organization and site names with less than 64 characters.



STATUS
Microsoft has confirmed this to be a problem when you are running BackOffice Server 4.5 on Microsoft Windows 2000.



MORE INFORMATION
For additional information about related problems, click the article numbers below to view the articles in the Microsoft Knowledge Base:

175101 XADM: Long Site and Organization Names Cause Setup Problems

224437 Problems Installing Exchange Server to Long Folder Name

Keywords: kberrmsg kbsetup kbprb KB253743

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