Microsoft KB Archive/115586

= Writer 1: GPF When Printing in Color to some 9-Pin Printers =

Article ID: 115586

Article Last Modified on 8/15/2005

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APPLIES TO


 * Microsoft Creative Writer 1.1a
 * Microsoft Creative Writer 2.0 Standard Edition
 * Microsoft Creative Writer 1.1 Standard Edition

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This article was previously published under Q115586



SUMMARY
When you print a color card in portrait (tall) mode in Creative Writer, you may receive the following error messages:
 * This program has performed an illegal operation and will be shut down. If the problem persists contact the program vendor.
 * Mscrwrtr.exe caused a General Protection Fault in module.



CAUSE
This behavior can occur if you use one of the following printers to print the card, and the printer's Color option is enabled:
 * Panasonic KX-P2180
 * Epson EX-800
 * Epson JX-80
 * Star NX-1000
 * Nine-pin printers based on the Epson JX-80 driver



RESOLUTION
You cannot print portrait (tall) orientation cards in color from Creative Writer to these printers. An alternative is to simply print cards only in landscape (wide) orientation.

To resolve this issue, only print landscape (wide) mode cards, or disable the Color option in the printer driver. To disable the Color option, use the appropriate method for your version of Windows.

Windows 95/98

 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the printer you want to use, and then click Properties.
 * 3) On the Graphics tab, click Color.
 * 4) Under Color Control, click Print In Black And White Only.
 * 5) Click OK, and then click OK again.
 * 6) Close the Printers window.

Windows 3.1x

 * 1) In the Main group in Program Manager, double-click Control Panel.
 * 2) Double-click Printers.
 * 3) In the Installed Printers box, click the printer you want to use, and then click Setup.
 * 4) Click Options.
 * 5) Click the Color check box to clear it, and then click OK.
 * 6) Click OK, and then close the Printers window.

Additional query words: 1.00 1.10a win GPFault GP Fault GPF mskids ex jx 800 80 kxp-2180 kxp2180 jx80 ex800 kx-p2180 nx1000 lc10 rainbow seikosha star mczee kids

Keywords: kberrmsg kbhowto kbprint kbprb KB115586

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