Microsoft KB Archive/320307

= PC-cillin Version 7.6 Causes an Error Message in Windows XP =

Article ID: 320307

Article Last Modified on 4/26/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q320307



SYMPTOMS
When you try to use the Trend Micro PC-cillin version 7.6 program, you may receive the following error message:

Crash caused by webtrapnt.exe ! 0001c640(PC-cillin) Trend Micro Inc. 0001c640(WebTrapNT.exe, 7.61.0.1436, PC-Cillin) Trend Micro Inc.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App Name      App Version  Module Name   Module Version  Offset -  pop3trap.exe  7.61.0.1399  pop3util.dll  8.0.5.1159      00013316



CAUSE
This issue may occur because the PC-cillin version 7.6 program is not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, obtain and install the latest version of PC-cillin from the following Trend Micro Web site:

http://www.antivirus.com/pc-cillin/download/download.asp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
For information about how to contact Trend Micro, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty KB320307

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