Microsoft KB Archive/891437

= Description of the Word 2003 post-Service Pack 1 hotfix package: December 18, 2004 =

Article ID: 891437

Article Last Modified on 11/15/2007

-

APPLIES TO


 * Microsoft Office Word 2003

-





SUMMARY
''Microsoft has released the Word 2003 post-Service Pack 1 hotfix package for Microsoft Office Word 2003. This article describes the following items about the hotfix package:''


 * Issues that the hotfix package fixes
 * Prerequisites for installing the hotfix package
 * Whether you must restart your computer after you install the hotfix package
 * Whether the hotfix package is replaced by any other hotfix package
 * Whether you must make any registry changes to use one or more of the hotfixes in the package
 * The files that the hotfix package contains



Article contents

 * INTRODUCTION
 * Issues that the hotfix package fixes
 * MORE INFORMATION
 * Hotfix information
 * Prerequisites
 * Restart information
 * Hotfix replacement information
 * Registry information
 * Hotfix file information
 * REFERENCES



INTRODUCTION
This article describes the Microsoft Office Word 2003 issue that is fixed in the Word 2003 post-Service Pack 1 hotfix package that is dated December 18, 2004.

back to the top

Issues that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:  When you run a Microsoft Visual Basic for Applications (VBA) macro that continually calls the GetPoint method, Word 2003 may stop responding and you receive the following error message:

Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature:

Application name Application version  Module name   Module version  Offset - Winword.exe      11.0.6359.0          Kernel32.dll  5.1.2600.2180   0001eb33

Note The GetPoint method returns the screen coordinates of the specified range or shape.



back to the top



MORE INFORMATION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

back to the top

Prerequisites
The following list contains prerequisites for the hotfix package:  The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed. For additional information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

842532 Description of Office 2003 Service Pack 1

 The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with SP1 installed or without SP1 installed. However, we have tested this hotfix more extensively on Office 2003 with SP1 than we have on Office 2003 without SP1. If you install this hotfix on a computer that is running Office 2003 without SP1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

back to the top

Restart information
You do not have to restart your computer after you apply this hotfix.

back to the top

Hotfix replacement information
This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

892399 Description of the Word 2003 post-Service Pack 1 hotfix package: January 19, 2005

back to the top

Registry information
You must create or modify registry keys to enable the hotfix that this package contains.

back to the top

Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information
<pre class="fixed_text">Date        Time   Version        Size       File name - 04-Jan-2005 15:10  5.0.2919.6304  6,650,400  Office2003-kb891437-glb.exe

Microsoft Windows Installer .msp file information
<pre class="fixed_text">Date        Time   Size       File name --- 18-Dec-2004 11:10  9,304,576  Winwordff.msp (full-file/administrative) 18-Dec-2004 09:28  2,581,504  Winwordop.msp (optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later) that are listed in the following table:

<pre class="fixed_text">Date        Time   Version      Size        File name

17-Dec-2004 01:24  11.0.6416.0  12,052,168  Winword.exe

Additional notes
 For additional information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.</li> For additional information about the differences between the two .msp files, see the &quot;Strategies for Updating Office 2003 Installations&quot; topic. To see this topic, visit the following Microsoft Web site:



</li></ul>

back to the top

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Office 2003 Service Pack 2.

<div class="references_section">