Microsoft KB Archive/924254

= Unable to move items from inbox to other folders =

Article ID: 924254

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.



SYMPTOMS
Users are unable to move items from their inbox to other folders in their mailbox or to a .pst file.

ERROR MESSAGE (If applicable):

Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

ENVIRONMENT:

Exchange Server 2003 Service Pack 1

Outlook 2003 Service Pack 1



CAUSE
We discovered that the working folder for email conversion was located on a slow/busy drive.



RESOLUTION
Followed the steps in KB822936 to move the working folder to a different disk.


 * 1) Start Registry Editor.
 * 2) Locate and then click the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
 * 1) In the right-side pane, double-click Working Directory:REG_SZ: Folder_Path.
 * 2) In the String Editor box, type the path of a folder on a faster drive, and then click OK.
 * 3) Close Registry Editor.



MORE INFORMATION
822936 Message Flow to the Local Delivery Queue Is Very Slow



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