Microsoft KB Archive/894725

= You receive a &quot;Photo Story cannot create the VCD because an error occurred&quot; error message in Digital Image =

Article ID: 894725

Article Last Modified on 3/27/2007

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APPLIES TO


 * Microsoft Digital Image Suite 10
 * Microsoft Digital Image Standard 2006
 * Microsoft Digital Image Starter Edition 2006
 * Microsoft Digital Image Suite 2006
 * MSN Partner BYOA

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SYMPTOMS
When you try to create a video CD (VCD) in Microsoft Digital Image, you may receive an error message that is similar to the following:

Photo Story cannot create the VCD because an error occurred.



CAUSE
This problem occurs when the following conditions are true:
 * You are using a CD-RW drive from LG Electronics, Inc. The model is &quot;HL-DT-ST CD-RW GCE-8400B.&quot;
 * The CD-RW drive is not correctly installed.



RESOLUTION
To resolve this problem, update the device driver for the CD-RW drive, and then try to create the VCD again. To do this, follow these steps:
 * 1) Right-click My Computer, and then click Properties.
 * 2) On the Hardware tab, click Device Manager.
 * 3) In Device Manager, expand DVD/CD-ROM drives.
 * 4) Right-click the CD-RW drive that you want to update, and then click Update Driver.
 * 5) Follow the instructions in the Hardware Update Wizard to update the driver.



MORE INFORMATION
When you test CD archives on the same computer, you do not receive error messages, and the drives work as expected.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Keywords: kbmsnqwestportal kberrmsg kbprb kbtshoot KB894725

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