Microsoft KB Archive/822103

= XCCC: Server Does Not Respond When You Create or Modify a Recurring Appointment =

Article ID: 822103

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to create a new appointment or try to remove an appointment from a conferencing calendar, you may experience one or more of the following symptoms:
 * Your mailbox does not appear correctly in Microsoft Outlook Web Access (OWA). Either the OWA Web page takes a long time to load, or OWA functionalities such as creating new messages, sending mail, or creating appointments no longer work.
 * The conferencing Web page does not display conferences or does not permit you to create conferences.

If you wait a long time, the server again responds as you expect.



CAUSE
This problem occurs when you have a large conferencing calendar that has the following characteristics:
 * There are many recurring items.

-and-
 * Each of the recurring items has a long recurrence.

This problem occurs when the Exchange 2000 Collaboration Data Objects (CDO) component expands the appointment occurrences. When CDO expansion locks the public folder, new appointments cannot be read or written to the conference calendar. Additionally, the conferencing Web page cannot display conferences or create conferences.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must be running Exchange 2000 Server SP3.

Restart Requirement
To complete the installation of this hotfix, you must stop and then restart the following services:
 * World Wide Web Publishing Service
 * Microsoft Search
 * Microsoft Exchange Information Store
 * Intersite Messaging
 * Microsoft Exchange MTA Stacks
 * Microsoft Exchange System Attendant
 * Simple Mail Transport Protocol (SMTP)
 * Microsoft Exchange Routing Engine
 * Microsoft Exchange POP3
 * Network News Transport Protocol (NNTP)
 * Microsoft Exchange IMAP4
 * IIS Admin Service
 * Microsoft Exchange Management
 * Windows Management Instrumentation

822103 Setup prompts you to restart these services automatically during the hotfix installation. If you click Continue, the services are stopped and restarted. If you click Abort, the hotfix installation quits. You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
Component: Information Store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Jul-2003  00:50  6.0.6482.0      3,915,776  Cdoex.dll 02-Jul-2003 00:44  6.0.6482.0        851,968  Davex.dll 02-Jul-2003 00:44  6.0.6482.0         53,248  Davexpc.dll 02-Jul-2003 00:41  6.0.6482.0        577,536  Dsaccess.dll 01-Jul-2003 18:37  6.0.6482.0        184,320  Dscmsg.dll 02-Jul-2003 00:50  6.0.6482.0      3,575,808  Excdo.dll 02-Jul-2003 00:41  6.0.6482.0        258,048  Exmime.dll 02-Jul-2003 00:44  6.0.6482.0        143,360  Exodbesh.dll 02-Jul-2003 00:44  6.0.6482.0         57,344  Exodbpc.dll 02-Jul-2003 00:44  6.0.6482.0        200,704  Exodbprx.dll 02-Jul-2003 00:44  6.0.6482.0      2,174,976  Exoledb.dll 02-Jul-2003 00:39  6.0.6482.0         81,920  Exosal.dll 02-Jul-2003 00:44  6.0.6482.0        307,200  Exprox.dll 01-Jul-2003 18:38  6.0.6482.0        143,360  Exschema.exe 01-Jul-2003 18:38  6.0.6482.0        675,840  Exwform.dll 01-Jul-2003 18:30  6.0.6482.0         49,152  Mdbevent.dll 01-Jul-2003 18:50  6.0.6482.0      2,285,568  Mdbmsg.dll 01-Jul-2003 18:31  6.0.6482.0         32,768  Mdbrole.dll 02-Jul-2003 00:42  6.0.6482.0         24,576  Mdbtask.dll 02-Jul-2003 00:40  6.0.6482.0      4,648,960  Store.exe Note Because of file dependencies, this hotfix requires Exchange 2000 Server SP3. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

After you install this hotfix, the default number of maximum iterations for each appointment expansion is reduced from 100,000 to 10,000. However, you can modify this setting. To do so, edit the following Windows registry subkey.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Value name:

Value type: REG_DWORD

Value data: 10000 (default)

You can set this registry value to a value from 0 (zero) to an undefined maximum value.

Additionally, the following new registry value is available to enforce a time limit for item expansions:

Value name:

Value type: REG_DWORD

Value data: 30 (default) 30 seconds

You can set this registry value to a value from 0 (zero) seconds to a maximum value of 300 (5 minutes).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB822103

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