Microsoft KB Archive/912133

= FIX: Error message when Profile Manager does not try to connect to the next available domain controller in Connected Services Framework Server 2.5: &quot;The server is not operational&quot; =

Article ID: 912133

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Connected Services Framework Server 2.5

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SYMPTOMS
In Microsoft Connected Services Framework (CSF) Server 2.5, Profile Manager does not try to connect to the next available domain controller if the primary domain controller is unavailable. Profile Manager may fail, and you may receive the following error message:

The server is not operational.

Additionally, Identity Manager cannot connect to a domain controller. The following message is logged in the event log: Security ID structure is invalid.



CAUSE
The root cause is that Profile Manager does not try to connect to the secondary domain controller if the primary domain controller that is specified in the Identity Manager configuration file is not available. In other words, Identity Manager does not rebind the secondary domain controller when Identity Manager tries to find the available domain.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
The Microsoft.Csf.Connector.IdentityManager.dll file and the Microsoft.Csf.Connector.ProfileManagement.dll file in this hotfix are intended to replace the identically named files on the target system. You must replace these files manually.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbhotfixserver KB912133

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