Microsoft KB Archive/823684

= A service that makes a call to the SetProcessWorkingSetSize function fails in Windows Server 2003 and Windows 2000 Server =

Article ID: 823684

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When a service makes a call to the SetProcessWorkingSetSize function to try to increase the size of the working set, the operation may not work. By default, there is no visual notification that the failure occurred unless either of the following conditions are true:
 * The service faults.
 * The developer has added code to log or display the error that is generated by the SetProcessWorkingSetSize function.



CAUSE
This problem occurs if the service is configured to log on to an account other than the Local System account. For example, this problem may occur if the service is configured to log on to the Administrator account.



Windows Server 2003 Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
  Date         Time   Version      Size        File name -  24-Jul-2003  20:01  5.2.3790.72  2,407,424   Ntkrnlmp.exe 24-Jul-2003 19:36  5.2.3790.72  2,064,384   Ntkrnlpa.exe 24-Jul-2003 19:36  5.2.3790.72  2,106,880   Ntkrpamp.exe 24-Jul-2003 20:05  5.2.3790.72  2,206,720   Ntoskrnl.exe

Windows Server 2003, 64-Bit Edition
  Date         Time   Version      Size       File name     Platform --  01-Aug-2003  12:14  5.2.3790.74  5,345,792  Ntkrnlmp.exe  IA-64

Windows 2000 Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version        Size        File name 26-Jun-2003 16:26   5.0.2195.6762     29,712   Mountmgr.sys 08-Aug-2003 20:47   5.0.2195.6801  1,697,472   Ntkrnlmp.exe 08-Aug-2003 20:48   5.0.2195.6801  1,696,640   Ntkrnlpa.exe 08-Aug-2003 20:48   5.0.2195.6801  1,717,568   Ntkrpamp.exe 08-Aug-2003 20:47   5.0.2195.6801  1,675,072   Ntoskrnl.exe



WORKAROUND
To work around this problem, configure the service to log on to the Local System account.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: fails access_denied

Keywords: kbhotfixserver kbqfe kbwin2000presp5fix kbwinserv2003presp1fix kbqfe kbfix kbbug KB823684

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