Microsoft KB Archive/311741

= You receive an invalid page fault in WINWORD.EXE when you try to merge a mail merge document in Word 2000 =

Article ID: 311741

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q311741



SYMPTOMS
When you try to merge your mail merge document in Microsoft Word 2000, you receive an error message similar to one of the following:

WINWORD.EXE has caused an invalid page fault in module WINWORD.EXE.

WINWORD.EXE - Application Error: The exception unknown software exception (0x########) occurred in the application at location 0x########.



CAUSE
This problem can occur if all of your mail merge fields are inside a table, and all the fields contain the MERGEFORMAT option.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack



WORKAROUND
To work around this problem, remove the MERGEFORMAT option from each of your mail merge fields.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in the Word 2000 Update: April 25, 2002.



MORE INFORMATION
The MERGEFORMAT option applies the formatting of the previous result to the new result. For example, if you select the name that is displayed by the field

{ AUTHOR \* MERGEFORMAT }

and then apply bold formatting, Word retains the bold formatting when the field is updated when the author name changes.

NOTE: When you insert fields by using the Field dialog box (on the Insert menu, click Field), the \*MERGEFORMAT switch is included, by default. To turn this option off, clear the Preserve formatting during updates check box in the Field dialog box.

Additional query words: IPF mailmerge mail merge

Keywords: kberrmsg kbfix kbmerge kboffice2000sp3fix kbprb KB311741

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