Microsoft KB Archive/159825

= OFF97: Remove All Removes Mail Options from Internet Explorer =

Article ID: 159825

Article Last Modified on 9/24/2002

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APPLIES TO


 * Microsoft Internet Explorer 3.0
 * Microsoft Office 97 Standard Edition

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This article was previously published under Q159825





SYMPTOMS
If you run the Microsoft Office 97 Setup program in maintenance mode and choose to remove all of Microsoft Office 97 from your computer, the Mail button on the toolbar in Microsoft Internet Explorer version 3.0 may no longer be displayed.

Also, you may notice that some menu items (Read Mail or New Message, for example) are no longer available when you click the Mail button.



CAUSE
These problems occur because of the way in which Microsoft Internet Explorer version 3.0 determines whether or not to display the Mail button, and what menu items to display when you click the button.



RESOLUTION
If you need the Mail button and all of its menu items to appear on the toolbar in Microsoft Internet Explorer version 3.0, you must reinstall either Microsoft Internet Explorer or Microsoft Office 97.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
When you install Microsoft Internet Explorer version 3.0, if you elect to install either Internet Mail or Internet Mail And News, the following keys are added to the registry on your computer:   HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail HKEY_LOCAL_MACHINE\SOFTWARE\Clients\news The default value of the Mail key is "Exchange".

When you install Microsoft Office 97 on the same computer, the setup program changes the Mail key's value to "Microsoft Outlook". Even though the value of the key has been changed, the Mail button will still appear on the toolbar in Microsoft Internet Explorer.

However, if you remove Microsoft Office 97 from the computer, the Setup program completely removes the Mail key from the registry. Because the key is no longer available when you start Microsoft Internet Explorer, either of the following problems may occur:


 * The Mail button is not displayed at all.

-or-
 * Some of the menu items are not displayed when you click the Mail button.

To restore the Mail button and/or restore all of the menu items, you must reinstall either Microsoft Internet Explorer version 3.0, or Microsoft Office 97.

Additional query words: OFF97 ie

Keywords: KB159825

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