Microsoft KB Archive/325724

= You may receive the &quot;Failed to load ACT.DOT template&quot; error message when you try to connect an ACT! template in Word 2002 =

Article ID: 325724

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q325724



SYMPTOMS
When you try to connect an ACT! template in Microsoft Word 2002, you may receive the following error message:

Failed to load ACT.DOT template

For example, when you use Word 2002 to write a letter to a Microsoft Outlook contact in ACT!, you may receive this error message.

Additionally, the mouse pointer may stop responding.



CAUSE
This behavior occurs if the Officeav.dll add-in is loaded when Norton Antivirus 2000 or a later version is installed on your computer.



RESOLUTION
To resolve this behavior, visit the following Symantec Web site to obtain either an updated version of the product or to receive help with the reconfiguration of the product.

http://www.Symantec.com/techsupp/



MORE INFORMATION
ACT! is a product of Interact Commerce Corporation, a Division of Best Software. For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb

Keywords: kberrmsg kbtshoot kbprb KB325724

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