Microsoft KB Archive/239790

= WD2000: Page Fault in Mso9.dll After Playing Embedded MIDI File =

Article ID: 239790

Article Last Modified on 6/5/2007

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APPLIES TO

 Microsoft Word 2000 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition

 Microsoft Windows NT 4.0 

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This article was previously published under Q239790



SYMPTOMS
After you play a MIDI file in Word, stop the player, and close your Word document, the following error message may appear:

WINWORD caused an invalid page fault in module MSO9.DLL at 015f:308cfad5.



CAUSE
This is a problem with the Media Player that was installed with Microsoft Windows 98 and Microsoft Windows NT 4.0.



RESOLUTION
To correct this problem, install the new Media Player version 6.4 located at the following Web address:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b7a3f087-b81d-4dbe-a792-e587676a1533

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STATUS
Microsoft has confirmed that this is a problem in Mplayer.exe.

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MORE INFORMATION
To determine the version of Media Player you have installed, follow these steps:
 * 1) On the Windows Start menu, point to Find and then click Files or Folders.
 * 2) On the Name & Location tab, in the Named box, type mplayer*.exe and click Find Now.
 * 3) Right-click the Mplayer file and then click Properties on the shortcut menu that appears.
 * 4) Click to select the Version tab.

Additional query words: wd2000 midi invalid page fault insert object media player mplayer IPF mso9 ms09

Keywords: kbbug kbfix KB239790

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