Microsoft KB Archive/329361

= OFFXP: Office Program Error Message with a Damaged Dec2cab.dll File =

Article ID: 329361

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office XP Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q329361



SYMPTOMS
When you start an Office program, you may receive the following error message:

has encountered a problem and needs to close.

If you click Details, the following information is displayed:

AppName:

AppVer: 10.0.2627.0

ModName: dec2cab.dll

ModVer: 2.1.0.11

Offset: 00001650



CAUSE
This issue may occur if the Dec2cab.dll file is damaged. The Dec2cab.dll file is part of the Norton Anti-Virus program.



RESOLUTION
To resolve this issue, remove and then reinstall the Norton Anti-Virus software. For information about how to do so, see the documentation that is included with your software, or contact Symantec technical support.

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbenv kberrmsg kbprb KB329361

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