Microsoft KB Archive/910678

= The Sysprep MiniSetup Wizard may stop responding when you run the wizard to install a Microsoft Windows XP with Service Pack 2 image =

Article ID: 910678

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Service Pack 2, when used with:
 * Microsoft Windows XP Professional

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SYMPTOMS
When you run the Sysprep MiniSetup Wizard to install a Microsoft Windows XP with Service Pack 2 (SP2) image, the wizard may stop responding after the video driver installation process starts. This problem occurs if the OempnpDriversPath entry in the Sysprep.inf file points to the latest Intel video drivers on the Dell Web site or on the Intel Web site.

You notice this problem if the Intel video driver is set up by using the Services.exe -setup command.



CAUSE
This problem occurs because of a problem with the graphical user interface (GUI) thread in the Services.exe process. When the Services.exe process starts, the following events occur in the following order:
 * 1) All statically-linked .dll files are initialized.
 * 2) The Acgenral.dll file loads the Shell32.dll file.
 * 3) The Shell32.dll file loads the Comctl32.dll file even though Services.exe never uses this binary.
 * 4) When the svcctrlMain thread for the Shell32.dll file runs a \ function, the svcctrlMain thread transforms into a GUI-mode thread. Additionally, the Services.exe process transforms into a GUI-mode process.
 * 5) The svcctrlMain thread stops running when the Services.exe process is still running.

When these events occur, all the GUI-mode aspects of Services.exe are ended, but Services.exe cannot return to GUI mode.

When the Intel device driver co-installer is started in the Services.exe process, the UpdateDriverForPlugAndPlayDevices function calls the Newdev.dll file. The Newdev.dll file runs in the context of Services.exe because it is a plug-and-play process. However, there is no GUI-mode aspect to this process that is visible to the user. Therefore, Newdev.dll creates a silent file that has some default property settings. Then, Newdev.dll tries to run this file silently. However, Newdev.dll cannot run this file silently because Services.exe cannot return to GUI mode.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 with (SP2) installed on the computer. You must have all the latest available Windows updates installed on the computer. You must have the KB883667 hotfix installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



MORE INFORMATION
For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbbug kbfix kbpubtypekc KB910678

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