Microsoft KB Archive/895862

= You may receive a script error message when you start Encarta =

Article ID: 895862

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Encarta Standard 2007
 * Microsoft Encarta Premium 2007
 * Microsoft Encarta Premium 2006
 * Microsoft Encarta Reference Library Premium 2005
 * Microsoft Encarta Reference Library Premium 2005
 * Microsoft Encarta Reference Library 2004
 * Microsoft Encarta Reference Library 2004
 * Microsoft Encarta Reference Library 2004 Educator Edition
 * Microsoft Encarta Reference Library 2003
 * Microsoft Encarta Reference Library 2003
 * Microsoft Student 2006
 * Microsoft Student with Encarta Premium 2007

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SYMPTOMS
When you start Microsoft Encarta 2003 or later versions in Microsoft Internet Explorer, you may receive a script error message that resembles the following:

Internet Explorer Script Error

An error has occurred in the script on this page.

Line:

Char:

Error:

Code:

URL: msencxml://homescreen/mainhome_erlcd?xsl=mainhome.xsl&dhs=local&dhsparams=5

Do you want to continue running scripts on this page?

Additionally, you may notice that some of the special characters in Microsoft Encarta Reference Library are not displayed or are not displayed correctly.



CAUSE
This issue may occur if spyware software programs are running on the computer.



RESOLUTION
To resolve this issue, remove all the software from the computer that you do not want. To do this, follow these steps:  Make sure that you have a spyware removal software program installed on your computer. You can install Microsoft Windows AntiSpyware (Beta) or other third-party spyware removal software.

For more information about Microsoft Windows AntiSpyware (Beta) and other spyware removal software that is available, visit the following Microsoft Web sites:

http://www.microsoft.com/protect/computer/spyware/default.mspx

http://www.windowsmarketplace.com/category.aspx?bcatid=1183&tabid=1

 Make sure that you update the spyware removal software program to have the latest spyware definition list. See the product documentation for instructions about how to update the software. Restart your Microsoft Windows-based computer in Safe Mode.

For more information about how to start your computer in Safe Mode, click the following article numbers to view the articles in the Microsoft Knowledge Base:

315222 A description of the Safe Mode Boot options in Windows XP

202485 Description of Safe Boot mode in Windows 2000

180902 How to start a Windows 98-based computer in Safe Mode

122051 How Windows 95 performs a Safe-mode start

 In Control Panel, open Add or Remove Programs, and then remove all the suspicious software programs.

Note Some of these programs cannot be removed in Safe Mode. If this is the case, note the program names. Then, try to remove the programs in Normal Mode at the end of these steps. Run the spyware removal software program to detect and remove any spyware software programs. Restart your computer, and then try to start Encarta Reference Library.</li></ol>

If the problem persists, repeat steps 1 through 6 with another spyware removal software.

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MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbtshoot kbexpertisebeginner KB895862

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