Microsoft KB Archive/939557

= You receive an error message when you send an invoice as e-mail or when you export to Excel in Accounting Professional 2007 or in Accounting Express 2007 =

Article ID: 939557

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007

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Symptom 1
When you send an invoice as e-mail to a customer, you receive the following error message:

Outlook 2003 or newer needs to be installed.

Symptom 2
When you export information to Microsoft Excel, you receive the following error message:

Excel must be installed in order to use this feature.



CAUSE
This problem may occur for one of the following reasons.

Cause 1
One of the following Microsoft Office programs is not installed on the computer:
 * Microsoft Office Outlook 2003 or a later version of Outlook
 * Microsoft Excel 2002 or a later version of Excel

See Resolution 1 in the &quot;Resolution&quot; section.

Cause 2
One of the programs that is mentioned in the &quot;Symptoms&quot; section is not recognized on the computer. See Resolution 2 in the &quot;Resolution&quot; section.



Resolution 1
Verify that the required version of Outlook or of Excel is installed. To do this, follow these steps.

Notes  The following table shows the version of Outlook that is required, depending on the feature that you want to use.  The following table shows the version of Excel that is required, depending on the feature that you want to use on the computer from which you export to Excel. 

Resolution 2
Repair the appropriate Office program. To do this, follow these steps:
 * 1) Click Start, click Control Panel, and then click Add or Remove Programs.
 * 2) Click the appropriate Microsoft Office program in the list of available programs.

Note The program that is listed depends on the following criteria:
 * 1) * The version of Office that is installed on the computer
 * 2) * How the installation of Office was completed on the computer
 * 3) Click Change.
 * 4) Click the Repair option. Then, click Continue.

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate kbexpertiseinter kbexpertisebeginner KB939557

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