Microsoft KB Archive/185355

= Printers Folder Displays Printer Error When Printer Is Busy =

Article ID: 185355

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q185355





SYMPTOMS
When you use LPR to send a print job to the printer, the message "Printer Error" will incorrectly be displayed if the printer is busy. Even though the printers folder displays an error, LPRMON will continue to retry the print job until it is cancelled by the user.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.



MORE INFORMATION
In most cases when "printer error" is displayed it is because the buffer on the printer network card or print server is full or there is another LPR connection to the printer from a different computer. "Printer Busy or Error" will now be displayed, which is a more accurate description. This message will also be displayed if the printer is out of paper or has a hardware failure.

Additional query words: 2004 rfc1179

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB185355

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