Microsoft KB Archive/176942

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Fatal Exception Error or Computer Hangs with Incoming Fax

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Q176942

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
If a fax is received by your computer while it is processing another fax, you may receive a fatal exception error message, and your computer may stop responding (hang).

RESOLUTION
To work around this issue, follow these steps:


 * 1) Click Start, point to Settings, click Control Panel, and then double- click Mail And Fax.
 * 2) In the list of installed information services, click Microsoft Fax, and then click Properties.
 * 3) Click the Modem tab, click the modem you are using to receive incoming faxes, and then click Properties.
 * 4) Click Answer After  Rings.
 * 5) Change the value in the Answer After  Rings box to the number of rings you want Microsoft Fax to wait before the fax modem answers the call.
 * 6) Click OK, click OK, click OK, and then close Control Panel.

MORE INFORMATION
For additional information about troubleshooting Microsoft Fax, please see the following article in the Microsoft Knowledge Base:

"Q152196 How to Install and Use Microsoft Fax" Keywords : kbenv kbtool win95

Issue type :

Technology : kbWin95search kbWin95