Microsoft KB Archive/278410

= Game Voice Error Message: L and H ASR Setup Failed To Install Environment Model Err 75 =

Article ID: 278410

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Remote Data Services 2.1

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This article was previously published under Q278410



Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.



SYMPTOMS
When you attempt to install Microsoft SideWinder Game Voice, you may receive the following error message before the initial phase of Setup is complete:

L and H ASR Setup Failed To Install Environment Model Err 75.



CAUSE
This behavior can occur if Norton AntiVirus is installed on your computer.



RESOLUTION
Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To resolve this issue, clean boot your computer to temporarily disable Norton AntiVirus and all other memory-resident programs that are running on your computer. To do this, follow these steps:
 * 1) Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
 * 2) On the Tools menu, click System Configuration Utility.
 * 3) On the General tab, click Selective Startup, and then click to clear the following check boxes:
 * 4) * Process Config.sys File
 * 5) * Process Autoexec.bat File
 * 6) * Process Winstart.bat File (if available)
 * 7) * Process Win.ini File
 * 8) * Load Startup Group Items
 * 9) Click OK. When you are prompted to restart the computer, do so.
 * 10) Follow the instructions in the SideWinder Game Voice User's Manual to install SideWinder Game Voice.
 * 11) When SideWinder Game Voice Setup is complete, restore your original Startup options.

Note To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool, click OK, and then click Yes when you are prompted to restart the computer.

How to Perform a Clean Boot in Windows Me

 * 1) Click Start, click Run, type msconfig in the Open box, and then click OK.
 * 2) On the General tab, click Selective startup.
 * 3) Click to clear all of the check boxes under Selective startup.
 * 4) On the Startup tab, click to select the *StateMgr check box.
 * 5) Click OK. When you see the prompt to restart your computer, click Yes. After the computer restarts, click Start, click Run, type msconfig in the Open box, and then click OK.IMPORTANT: Ensure that the check boxes you cleared in the General tab are still cleared. Proceed to step 6 if all of the check boxes are cleared. If you see a disabled or gray check box, your computer is not clean-booted and you may need assistance from the manufacturer of the program that places a check mark back into Msconfig.


 * 1) After you verify that your computer is clean-booted in step 5, you can isolate the issue. If the original issue does not reoccur after the clean boot, select one item at a time under Selective startup, and then restart the computer to see if the additional entry reproduces the original issue.

For additional information about how to clean boot Windows 98, see the following article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 side winder swgv gamevoice installs installation anti virus nav

Keywords: kberrmsg kbsetup kbprb KB278410

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