Microsoft KB Archive/928097

= A portable computer that is running Windows XP may stop responding when you put the computer into hibernation or on standby =

Article ID: 928097

Article Last Modified on 9/11/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you try to put a portable computer that is running Microsoft Windows XP into hibernation or on standby, the computer may stop responding.



CAUSE
This problem occurs because of an error in the Raspptp.sys file.

The Raspptp.sys file uses a process handle instead of a kernel handle. The Winlogon process owns this process handle. Therefore, before the computer enters hibernation or goes on standby, the Raspptp.sys file tries to free the process handle that the Winlogon process owns. This behavior causes the problem.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Windows XP Service Pack 2 (SP2) installed.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how to troubleshoot standby and hibernation issues, click the following article number to view the article in the Microsoft Knowledge Base:

907477 How to troubleshoot hibernation and standby issues in Windows XP

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hang raspptp

Keywords: kbexpertiseadvanced kbexpertisebeginner kbfix kbpubtypekc kbqfe kbhotfixserver KB928097

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