Microsoft KB Archive/936904

= Error message when you open a Web page in Windows Internet Explorer 7: &quot;Internet Explorer has encountered a problem and needs to close&quot; =

Article ID: 936904

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Internet Explorer 7 in Windows Vista
 * Windows Internet Explorer 7 for Windows XP
 * Windows Internet Explorer 7 for Windows Server 2003

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SYMPTOMS
You open a Web page in Windows Internet Explorer 7 on a computer that is running one of the following operating systems:
 * Windows Vista
 * Microsoft Windows XP with Service Pack 2 (SP2)
 * Microsoft Windows Server 2003 with Service Pack 1 (SP1)
 * Microsoft Windows Server 2003 with Service Pack 2 (SP2)

When you do this, you receive an error message that resembles the following:

Internet Explorer has encountered a problem and needs to close. We are sorry for any inconvenience.

Then, Windows Internet Explorer 7 exits unexpectedly.



CAUSE
This problem occurs if the Web page contains an  tag that uses a “PARAM NAME=back” statement.



Security update information
To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/current.aspx

Note This fix was first included in security update 937143 (MS07-045). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

937143 MS07-045: Cumulative Security Update for Internet Explorer

Prerequisites
To apply this hotfix, you must have Windows Internet Explorer 7 installed together with one of the following operating systems:
 * The release version of Windows Vista
 * Windows Server 2003 SP1
 * Windows Server 2003 SP2
 * Windows XP SP2

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions


WORKAROUND
To work around this problem, remove the “PARAM NAME=back” statement from the  tag of the Web page.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: w2k3 winxp access violation crash stops responding

Keywords: kbbug kbfix kbqfe kbpubtypekc atdownload kbwinxppresp3fix kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix kbwinvistapostrtmfix KB936904

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