Microsoft KB Archive/824860

= XCCC: Internet Explorer Stops Responding When You View Folders in Outlook Web Access =

Article ID: 824860

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you view a Microsoft Outlook Web Access (OWA) folder by using Microsoft Internet Explorer 6, Internet Explorer may stop responding (hang).

On the Microsoft Exchange 2000 Server computer that is hosting OWA, Store.exe may have abruptly quit with a &quot;divide by zero&quot; error.



CAUSE
This problem occurs when the folder view in OWA has no visible fields, such as in the By Sender view.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size       File name --   06-Aug-2003  05:37  6.0.6495.0  3,915,776   Cdoex.dll 06-Aug-2003 05:31  6.0.6495.0    851,968   Davex.dll 06-Aug-2003 05:31  6.0.6495.0     53,248   Davexpc.dll 06-Aug-2003 04:00  6.0.6495.0    131,072   Drviis.dll 06-Aug-2003 04:00  6.0.6495.0    577,536   Dsaccess.dll 06-Aug-2003 02:47  6.0.6495.0    184,320   Dscmsg.dll 06-Aug-2003 03:04  6.0.6495.0    958,464   Emsmdb32.dll 06-Aug-2003 05:37  6.0.6495.0  3,575,808   Excdo.dll 06-Aug-2003 04:00  6.0.6495.0    258,048   Exmime.dll 06-Aug-2003 05:31  6.0.6495.0    143,360   Exodbesh.dll 06-Aug-2003 05:31  6.0.6495.0     57,344   Exodbpc.dll 06-Aug-2003 05:31  6.0.6495.0    200,704   Exodbprx.dll 06-Aug-2003 05:31  6.0.6495.0  2,174,976   Exoledb.dll 06-Aug-2003 03:59  6.0.6495.0     81,920   Exosal.dll 06-Aug-2003 05:31  6.0.6495.0    307,200   Exprox.dll 06-Aug-2003 02:49  6.0.6495.0    143,360   Exschema.exe 06-Aug-2003 05:39  6.0.6495.0    315,392   Exsmtp.dll 06-Aug-2003 02:50  6.0.6495.0    675,840   Exwform.dll 06-Aug-2003 02:39  6.0.6495.0     49,152   Mdbevent.dll 06-Aug-2003 03:01  6.0.6495.0  2,285,568   Mdbmsg.dll 06-Aug-2003 02:41  6.0.6495.0     32,768   Mdbrole.dll 06-Aug-2003 04:00  6.0.6495.0     24,576   Mdbtask.dll 06-Aug-2003 03:58  6.0.6495.0     94,208   Peexch50.dll 06-Aug-2003 03:59  6.0.6495.0    397,312   Phatcat.dll 06-Aug-2003 04:00  6.0.6495.0    528,384   Reapi.dll 06-Aug-2003 05:40  6.0.6495.0    311,296   Resvc.dll 06-Aug-2003 04:00  6.0.6495.0  4,657,152   Store.exe Note Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbhotfixserver kbqfe kbexchangeowa kbemail kbqfe kbfix kbexchange2000presp4fix kbbug KB824860

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