Microsoft KB Archive/240835

= Office 2000 Installation May Require Windows 2000 CD-ROM =

Article ID: 240835

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q240835



SYMPTOMS
When you assign Microsoft Office 2000 to a user or computer or when you publish Office 2000 using the Microsoft Software Installation (MSI) service, you may receive a message prompting you to insert the Windows 2000 CD-ROM.

If you perform a silent installation of Office 2000, the installation may be unsuccessful and an error message may be displayed in the event log.



CAUSE
This behavior occurs because Office 2000 attempts to install system files that are protected by a Windows 2000 feature called Windows File Protection. Windows 2000 only uses the approved version of these files that are included with the Windows 2000 distribution media.



WORKAROUND
To work around this problem, configure Windows 2000 to cache system files locally at Setup.

For additional information about the Windows File Protection feature, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

222193 Description of the Windows 2000 Windows File Protection Feature

222473 Registry Settings for Windows File Protection

NOTE: An Office 2000 verbose log will show which files Office is attempting to install but cannot because of Windows File Protection. Verbose logging can be enabled by adding the following switch to the command line used to install Office 2000:

/L*V path\verbose.txt

Once you've used the verbose log to determine which files Office 2000 is attempting to install, you may be able to workaround the problem by adding the operating system component related to those files (through the Add\Remove Programs Control Panel applet) prior to installing Office.

From a sample verbose log:

MSI (s) (B0:DC): Protected file - requesting installation by SFP:

c:\program files\common files\microsoft shared\web server extensions\40\bin\fp4autl.dll

MSI (s) (B0:DC): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bin\fpencode.dll

In this particular case, the problem was resolved by adding the FrontPage Server Extensions to the operating system prior to installing Office. Doing this allows the OS to write files that Office 2000 is attempting to write, but cannot because of Windows File Protection. The files in question are Fp4aul.dll and Fpencode.dll.

Keywords: kbprb kbsetup KB240835

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