Microsoft KB Archive/935162

= You cannot create recovery points in Recovery Manager after you upgrade to Windows XP SP2 =

Article ID: 935162

Article Last Modified on 7/19/2007

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APPLIES TO


 * Winternals Recovery Manager 1.2

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SYMPTOMS
On a client computer that is running Microsoft Windows XP, you install Winternals Recovery Manager. Then, you upgrade the client computer to Microsoft Windows XP Service Pack 2 (SP2). After you do this, you cannot create recovery points.



CAUSE
This issue occurs because Windows XP SP2 includes a service that is called Windows Firewall. Windows Firewall replaces the Internet Connection Firewall (ICF). By default, Windows Firewall is enabled on all interfaces, and it disallows communication among Windows XP SP2-based computers on which it is enabled.



RESOLUTION
To resolve this issue, you must apply Windows Firewall exceptions to the &quot;File and Print Sharing&quot; service on the client computer. To do this, follow these steps:
 * 1) Click Start, click Run, type gpedit.msc, and then click OK.
 * 2) In the console tree, expand Computer Configuration, expand Administrative Templates, expand Network, expand Network Connections, expand Windows Firewall, and then click Domain Profile.
 * 3) Right-click Windows Firewall: Allow file and printer sharing exception, and then click Properties.
 * 4) On the Setting tab, click Enabled, and then click OK.

Additional query words: Winternals KB#: 30277 XP service pack

Keywords: kbtshoot kbexpertiseinter KB935162

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