Microsoft KB Archive/927995

= FIX: Some provisioning operations may take an unexpectedly long time to complete in Microsoft Solution for Hosted Messaging and Collaboration 3.5 =

Article ID: 927995

Article Last Modified on 12/3/2007

-

APPLIES TO


 * Microsoft Solution for Hosted Messaging and Collaboration 3.5

-



SYMPTOMS
In Microsoft Solution for Hosted Messaging and Collaboration (HMC) 3.5, some provisioning operations may take an unexpectedly long time to finish. In some cases, the operations may take 1 minute to finish.



CAUSE
This problem occurs because the following behavior occurs:
 * The GUIDToLDAP procedure calls a long-running Active Directory Lightweight Directory Access Protocol (LDAP) request.
 * The GUIDToLDAP procedure tries to locate a Microsoft Exchange store.

In an environment that uses many Exchange stores, the provisioning operation may take a long time to locate the Exchange stores.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Hosted Messaging and Collaboration that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes that are installed on the computer.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



MORE INFORMATION
To apply this hotfix, follow these steps:  On the server that is running Microsoft Provisioning Server (MPS), stop the MPS services to make sure that no more requests can be performed on the server. To do this, follow these steps:  Click Start, click All Programs, click Administrative Tools, and then click Component Services. Expand Component Services, expand Computers, expand My Computer, and then expand COM+ Applications. Right-click Provisioning Engine, click Disable, and then click Shut down.  Start the MPS Deployment Tool.</li> Expand Core MPF Install, and then expand MPF Core Namespaces.</li> Right-click Managed Active Directory, and then click Uninstall.</li> In the Confirm Uninstall on Dependencies window, make sure that the Perform the action on these items check box is cleared.</li> Expand Hosting Platform, and then expand Service Components.</li> Right-click Exchange Resource Manager, and then click Uninstall.</li> In the Confirm Uninstall on Dependencies window, make sure that the Perform the action on these items check box is cleared.</li> Click Start Deployment.</li> Open the C:\MSIShare folder.</li> Change the name of the ExchangeRMNS.msi file to ExchangeRMNS_Orig.msi. Change the name of the ManagedADNS.msi file to ManagedADNS_Orig.msi.</li> Copy the new ManagedADNS.msi file and the new ExchangeRMNS.msi file from the hotfix to the MSIShare folder.</li> In the MPS Deployment Tool, right-click Managed Active Directory, and then click Install.</li> Right-click Exchange Resource Manager, click Install, and then click Start Deployment.</li> When the deployment has completed in Component Services, right-click Provisioning Engine, and then click Enable and Start to restart the MPS engine.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbpubtypekc KB927995

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.