Microsoft KB Archive/191320

= SMS: Getmem.exe Hangs Hardware Inventory at 27 to 30 Percent =

Article ID: 191320

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q191320



SYMPTOMS
A Systems Management Server client computer running Windows 95 or Windows 98 may stop responding between 27 percent and 30 percent of hardware inventory, and then may encounter an Illegal Function Call error.

NOTE: This problem does not occur if INVDOS is run in verbose mode.

This problem occurs on Systems Management Server 1.2 Service Pack 3 and Service Pack 4.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time      Size     File name    Platform --  3/12/99   10:17am   69,672   Getmem.exe   X86

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



WORKAROUND
To work around this problem, do either of the following:


 * Run the script in verbose mode.

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 * Temporarily replace the Getmem.exe file from Systems Management Server 1.2 Service Pack 3 or 4 with the version from Systems Management Server 1.2 Service Pack 2 or the release version of Systems Management Server 1.2.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 3 and 4.



MORE INFORMATION
To install the hotfix do the following:  On the Systems Management Server site server, replace the Getmem.exe file in the \Site.srv\Maincfg.box\Client.src\X86.bin directory with the version obtained from the hotfix.

This step can be performed automatically by running Hotfix.exe with the provided Hotfix.ini file.

The files will be replicated at the next Maintenance Manager work cycle to all Systems Management Server logon servers to the SMS\Logon.srv\X86.bin directory. When that occurs, the clients can be updated. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

166771 SMS: How to Force Site-Wide Client Updates



Additional query words: prodsms gold golden sp3 sp4 win win95 win98 win9x 27% 30% hang hangs hung

Keywords: kbqfe kbhotfixserver kbbug kbfix kbinventory KB191320

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