Microsoft KB Archive/309676

= OLEXP: Norton Antivirus Causes Outlook Express 6 to Stop Responding =

PSS ID Number: 309676

Article Last Modified on 6/25/2004

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The information in this article applies to:


 * Microsoft Outlook Express 6.0 for Windows XP
 * Microsoft Outlook Express 6.0 for Windows 2000

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This article was previously published under Q309676



For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you use Outlook Express to check mail, Outlook Express may return a time-out error message. You can successfully telnet to the server, but you cannot use Outlook Express to connect to the server.



CAUSE
Norton System Works includes an antivirus e-mail scan. This issue can occur if this Norton System Works antivirus e-mail scan is enabled; Outlook Express 6 times out when connecting to the mail server to send or receive email. This issue affects only Outlook Express 6.



WORKAROUND
To work around this issue, disable the e-mail scan portion of Norton System Works.



MORE INFORMATION
For information about how to contact Norton System Works, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: hang

Keywords: kbprb KB309676

Technology: kbOutlookExpress600Win2000 kbOutlookExpress600WinXP kbOutlookExpress600WinXPSearch kbOutlookExpressSearch kbOutlookExpressWin2000Search kbOutlookExpressWinXPSearch

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