Microsoft KB Archive/158917

= Err Msg: MAPI Spooler Has Shut Down Unexpectedly =

Article ID: 158917

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows 95

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This article was previously published under Q158917



SYMPTOMS
When you try to send a message using Windows Messaging, you may receive the following error message:

Microsoft Windows Messaging Subsystem

The MAPI Spooler has shut down unexpectedly. Close all mail-enabled applications before attempting to log on again.



CAUSE
This error can occur if the personal message store (.pst) file is damaged and has a message stuck in the Outbox.



RESOLUTION
To resolve this issue, use the following steps:  Create a new Windows Messaging profile and a new .pst file. To do so, follow these steps:  Use the right mouse button to click Inbox on the desktop, and then click Properties on the menu that appears. Click Show Profiles, and then click Add. Click the appropriate information services to add them to the profile. Type a name in the Profile Name box, and then click Next. Follow the instructions in any wizards that run to configure the information services.</li> When you are prompted for the Personal Folders file, make sure to specify a new file name. For example, instead of Mailbox.pst, you could use Mailbox2.pst.</li> Click Finish, and then click the new profile in the "When starting Windows Messaging, use this profile" box.</li> Click Close.</li></ol> </li> Copy the messages from your original .pst file to the new .pst file. To do so, follow these steps: <ol style="list-style-type: lower-alpha;"> Start Windows Messaging, click Tools, and then click Services.</li> Click Add, click Personal Folders, and then click OK.</li> Locate the original .pst file, and then click Open.</li> Click OK, and then click OK.</li> Copy all of the messages from the original set of Personal Folders to the new Personal Folders, except for the Outbox.</li></ol> </li></ol>

Additional query words: prodnt exchange msmail client Outlook OL97

Keywords: kbenv kbnetwork KB158917

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