Microsoft KB Archive/139951

Money: Online Services Signup Form Returns Error Message

PSS ID Number: Q139951 Article last modified on 08-18-1998

WINDOWS:4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money versions 5.0 for Windows 95 == Microsoft Money versions 4.0, 4.0a for Windows 95 == 

= SYMPTOMS =

In the Online Services Setup Wizard in Microsoft Money, when you click More Information (in Money 99, 98 and 5.0) or Open Application Form (in Money 4.0), you may receive one of the following error messages depending on your version on Money.

Money 99, 98 and 5.0
The application needed to view this file could not be started. Check the application and try it again.

Money 4.0
The system could not find the correct program to open the form.

-or-

Cannot find WWINTL.DLL Windows needs this file to run :.rtf.

= CAUSE =

This problem occurs because the system is unable to locate the program with which it associates files that have an .rtf file extension. Either the location of the associated program is incorrect or you are missing an appropriate file association for .rtf files.

= RESOLUTION =

To resolve this problem, you must remove the system’s incorrect file association, and then add a correct association.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Removing the Incorrect System File Association
To remove the incorrect system file association, follow these steps:


 * 1) Close Money, and double-click My Computer on the Windows desktop.
 * 2) On the View menu, click Options or Folder Options.
 * 3) Click the File Types tab.
 * 4) Scroll through the list of Registered File Types. If Rich Text Format is in the list, select it and click Remove.
 * 5) Click Yes when asked if you are sure you want to remove the file type.
 * 6) Click Close.

Adding the Correct System File Association
To add the correct file association, follow these steps:

  On the Windows desktop, double-click My Computer.   Double-click the icon for the drive where Money is installed.   Open the folder in which Money is installed. NOTE: The default folder location would be Program Files Money for a new installation of Money or Msmoney for an upgrade over an earlier version. </li>  Open the System folder. </li>  Right-click to select the Signup.rtf icon, and then click Open With. </li>  Select Wordpad as the program to use when opening this file. NOTE: If Wordpad is not in the list, you did not install Wordpad when you installed Windows 95. You can select another program that will open an .rtf file, such as Microsoft Word, or you can install Wordpad. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help. </li>  Make sure the Always Use This Program To Open This File box is checked. </li>  Click OK. </li></ol>

= Additional query words: w_money 97 6.0 7.0 monkey =

Keywords : kbenv kberrmsg kbsetup kbdta kbonline Version : WINDOWS:4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.