Microsoft KB Archive/928461

= The performance counters of the MSExchangeNMC object do not work on the server that is running Exchange Server when you use Exchange Server 2003 Connector for Lotus Notes =

Article ID: 928461

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you use Microsoft Exchange Server 2003 Connector for Lotus Notes to send e-mail messages between Microsoft Exchange Server 2003 and Lotus Notes, the performance counters of the MSExchangeNMC object do not work on the server that is running Exchange Server.

For example, when you view the Message Queued Outbound performance counter, the performance counter data is not displayed correctly.

Note The Message Queued Outbound performance counter displays the total number of all messages that are currently queued at the connector.



RESOLUTION
To resolve this problem, install the latest version of the Exchange Server 2003 Connector for Lotus Notes. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=d9f3a35e-1046-47b5-b09b-bda9de60cd9d&DisplayLang=en

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the following services will automatically be stopped and then restarted when you apply the hotfix:
 * Microsoft Exchange Connectivity Controller
 * Exchange Server 2003 Connector for Lotus Notes and all dependent services

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertiseinter kbexchtransport kbqfe KB928461

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