Microsoft KB Archive/274264

= Unable to Start Windows Me Help After Using the EasyCleaner &quot;Clean Registry&quot; Feature =

Article ID: 274264

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q274264



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you click Start and then click Help, you may receive the following error message:

The page cannot be displayed.



CAUSE
This issue can occur if you have previously used the Clean Registry feature of the EasyCleaner program. When you use this feature, one or more registry keys that relate to Microsoft Windows Millennium Edition (Me) Help may be deleted. (As of 10/3/2000, EasyCleaner is not designed to work with Windows Me.)



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue if you configured EasyCleaner to undo the registry cleaning procedure, undo the registry cleaning procedure. For information about how to do so, view the documentation that is included with EasyCleaner, or view the following EasyCleaner Web site:

http://www.saunalahti.fi/tonihele

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue, use either of the following methods:

Restore all Windows Me Registry Keys
To completely restore all of the Windows Me registry keys, reinstall Windows Me. This is the recommended way, if you are unable to use EasyCleaner's Undo function.

Restore the Windows Me Help Registry Key
NOTE: While the following steps should result in the immediate operation of using Windows Me Help, Microsoft cannot guarantee that there will be no other symptoms. For this reason, it is recommended that one of the preceding two solutions be utilized, with the following as a short-term solution.

To restore the Windows Me Help registry key, use Registry Editor to add the following registry key to the registry (typically this key is removed by EasyCleaner):

HKEY_CLASSES_ROOT\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32

Change the Default value for this registry key to the following value:

C:\\WINDOWS\\PCHEALTH\\HELPCTR\\BINARIES\\HELPCTR.EXE\\1

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

The following procedure describes how to undo the EasyCleaner registry cleaning procedure. This procedure is not supported by Microsoft, and should not be used unless it is absolutely necessary. To undo the EasyCleaner registry cleaning procedure, perform the following steps:

IMPORTANT: The following procedure does not work unless you previously chose to use the &quot;Create undo file on delete&quot; feature, and selected a sufficient number of undo levels to properly back up all of the deleted registry keys. For example, if you set the undo levels to 10, but EasyCleaner made 11 deletions, the first 10 deletions can be restored, but the eleventh deletion cannot be restored. Because of this limitation, you may need to reinstall Windows Me.
 * 1) In EasyCleaner, click Options, and then click the Registry tab. Make note of the name of the folder that is listed in the Save undo files to box.
 * 2) Open the folder you noted in step 1.
 * 3) Double-click the last registry (.reg) file that was created to undo the changes that were made by EasyCleaner.

Additional query words: help and support

Keywords: kb3rdparty kbenv kberrmsg kbprb kbprod2web KB274264

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