Microsoft KB Archive/812930

= Disk Cleanup Utility Stops Responding =

PSS ID Number: 812930

Article Last Modified on 11/4/2003

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The information in this article applies to:


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you run the Disk Cleanup utility, the program may stop responding (hang) while scanning for compressed files.



CAUSE
This issue occurs when there is an incorrect entry in the registry that is used by the Disk Cleanup utility to locate compressed files..



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry key:

 

 On the Edit menu, click Delete. When prompted to &quot;Confirm Key Delete,&quot; click Yes. Quit Registry Editor.

Additional query words: Additional query words:

WinXPPro WinXPHome halts freezes crash

Keywords: kbenv kbprb KB812930

Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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