Microsoft KB Archive/291226

= OFF2000: 'Detect and Repair' Installs Invalid Outlook Icon on the Desktop of Other Users =

Article ID: 291226

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition

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This article was previously published under Q291226





SYMPTOMS
When you use Detect and Repair on a multiple-user computer that is running Microsoft Office 2000, an invalid Microsoft Outlook icon may be installed on the desktop of the other users that do not have Office 2000 installed.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size   File name ---  13-Mar-2001  20:10  3,584  NoDesktopOutlookIcon.mst



WORKAROUND
To work around this problem, have each user delete the Outlook shortcut that was installed on their desktop.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you double-click the invalid Outlook shortcut, one of the following situations can occur:  The following error message is received:

Cannot start Microsoft Outlook. A program error occurred. Quit Outlook and Microsoft Windows and then start again.

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 The My Computer dialog box may open.

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 The user may inadvertently use the incorrect mail client.

Additional query words: ol2000 namespace icon

Keywords: kbhotfixserver kbqfe kbpending kbqfe kbbug kbfix KB291226

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