Microsoft KB Archive/182989

= The MTA fails with error 1058 when you try to start it in Exchange Server =

Article ID: 182989

Article Last Modified on 2/27/2007

-

APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Small Business Server 2000 Standard Edition

-



This article was previously published under Q182989



SYMPTOMS
When you try to start the message transfer agent (MTA) from Control Panel / Services, you may receive the following error message:

Could not start the Microsoft Message Transfer Agent service on.

Error 1058: The specified service is disabled and cannot be started.

You may receive this error starting any service, including the Simple Mail Transfer Protocol(SMTP) service or any Microsoft Exchange service.

If Exchange Server is running on a Microsoft Windows cluster, the Microsoft Exchange MTA Stacks resource will not start. The Cluster log will display the following error message:

ERR Microsoft Exchange Message Transfer Agent :

[EXRES] DwStartService: failed to start service 'MSExchangeMTS'. Error 1058.



CAUSE
This behavior can occur if the service is disabled within the current hardware profile.



RESOLUTION
To resolve this behavior, follow these steps:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click the Services icon.
 * 2) Select the Microsoft Exchange Message Transfer Agent service, and then click Hardware Profiles.
 * 3) Click the current hardware profile, click Enable, and then click OK.
 * 4) Ensure that the Startup Type for the service is set to Manual or Automatic.
 * 5) Click Start to start the service.

The Hardware Profile Setting is designed to assist computers that have multiple configurations. Third-party applications often disable this service to ensure that these services do not disrupt their product. To check and correct Hardware Profile behaviors:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click the Services icon.
 * 2) Click the service that is not responding, and then click Hardware Profiles.
 * 3) Verify that the setting for the original configuration is enabled. If the setting for the original configuration is not enabled, double-click to change the setting.

NOTE: This behavior can occur for any service listed under Services in Control Panel.



MORE INFORMATION
For more information about other causes of error 1058, click the following article number to view the article in the Microsoft Knowledge Base:

181835 Unable to start the server service

Additional query words: exch2kp2w XCON

Keywords: kberrmsg kbprb kbusage KB182989

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.