Microsoft KB Archive/150621

= PUB: Error Starting Hewlett-Packard (HP) Publisher Compact Disc =

Article ID: 150621

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Publisher 97 Standard Edition
 * Microsoft Publisher 3.0 Standard Edition

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This article was previously published under Q150621



SYMPTOMS
The Microsoft Publisher compact disc that is shipped with the Hewlett-Packard (HP) DeskJet 820c and 855c includes an installation program called QuickStart. When you try to run the QuickStart program, you may receive one of these error messages:

File not found; PICCLIP.VBX.

-or-

File not found; MCI.VBX.

When you click OK, you will get one of the following messages:

Unexpected error; quitting.

-or-

Invalid Picture.

-or-

The file \MCI.VBX is out of date. This program requires a newer version.

Alternatively, your computer may stop responding (hang) after it displays the Welcome Screen for the compact disc.

NOTE: There are two versions of this compact disc: one includes Microsoft Publisher 97 and the other includes Microsoft Publisher for Windows 95, version 3.0. These symptoms apply to both versions.



CAUSE
You have a version of the file Picclip.vbx or the file Mci.vbx in your Windows\System folder that is incompatible with the QuickStart program.



RESOLUTION
To resolve this problem, use the appropriate method.

Method 1. Install Publisher without using the QuickStart Program
 Insert the Hewlett-Packard Publisher compact disc while holding the Shift key down. This prevents the QuickStart program from starting automatically. On the Start menu, click Run. In the Run dialog box, click Browse.  Open the appropriate folder.

NOTE: The first folder listed is on the Publisher 95 compact disc; the second is on the Publisher 97 version of the compact disc.      \Quickstr\Pub95\Disk1

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     \Quickstr\Hpoem\Disk1  Click the file Setup.exe and then click Open.</li> In the Run dialog box, click Open.</li></ol>

Method 2. Use the QuickStart Program
To run the QuickStart program without receiving the error, rename one or both of the following files. These files are located in the \Windows\System folder. <ul> If you received the "File not found; PICCLIP.VBX" error message, rename this file:

Picclip.vbx

</li> If you received the "File not found; MCI.VBX" error message, rename this file:

Mci.vbx

</li> If your computer stops responding (hangs), rename both of these files.</li></ul>

NOTE: You may need to restart your computer in MS-DOS mode to rename these files: <ol> On the Start menu, click Shut Down.</li> Click Restart Computer in MS-DOS Mode,</li> Click Yes.</li> At the Command prompt, type the following and then press ENTER:

cd system

</li> Type the following and then press the Enter key:

ren picclip.vbx picclip.old

-or-

ren mci.vbx mci.old

If you are not getting any error messages (your computer stops responding), rename both files.</li> Type the following and then press ENTER:

exit

</li></ol>

When Windows restarts, reinsert the Hewlett-Packard Publisher compact disc and QuickStart should run.

<div class="status_section">

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.0 w_mspub mspub pub3 pub95 bundle CD-ROM pub97 pub4 4.0 pub4.0 4.00 hang freeze startup

Keywords: kberrmsg kbsetup kbprb kb3rdparty KB150621

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