Microsoft KB Archive/307869

= Files and Settings Are Not Transferred When You Use the Files and Settings Transfer Wizard =

Article ID: 307869

Article Last Modified on 9/26/2005

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q307869



SYMPTOMS
When you use the Files and Settings Transfer Wizard, you may experience any of the following behaviors:
 * The Files and Settings Transfer Wizard quits before the transfer process has been completed.
 * User settings or system settings are not transferred as expected.
 * Icons created on the desktop do not work as expected.
 * Account information in Microsoft Outlook Express is lost.
 * A new account created in Outlook Express overwrites an old mail account.
 * Outlook Express and Microsoft Outlook 2000 settings are not transferred if Outlook Express and Outlook 2000 share the same address book.
 * The Outlook Express message store becomes corrupted if the store is open while the Files and Settings Transfer Wizard is used on a Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me)-based computer.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

This update is available on the Microsoft Windows Update Web site.

Download the &quot;User Migration Tool (Settings Transfer Wizard)&quot; now

Release Date: October 25, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English-language version of this fix should have the following (or more recent) file attributes:   Date         Time   Version      Size     File name     Platform 20-Sep-2001 12:51  5.1.2600.14  113,664  Guitrn.dll    i386 20-Sep-2001 12:51  5.1.2600.14  100,864  Guitrn_a.dll  i386 20-Sep-2001 12:33               152,013  Migapp.inf    i386 20-Sep-2001 12:50  5.1.2600.14  230,400  Migwiz.exe    i386 20-Sep-2001 12:50  5.1.2600.14  226,816  Migwiz_a.exe  i386 20-Sep-2001 12:50  5.1.2600.14  186,368  Script.dll    i386 20-Sep-2001 12:50  5.1.2600.14  167,424  Script_a.dll  i386 20-Sep-2001 12:51  5.1.2600.14  141,312  Sysmod.dll    i386 20-Sep-2001 12:51  5.1.2600.14  130,560  Sysmod_a.dll  i386 20-Sep-2001 12:50  5.1.2600.14   78,336  Unctrn.dll    i386 20-Sep-2001 12:50  5.1.2600.14   66,048  Unctrn_a.dll  i386



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.



MORE INFORMATION
The Files and Settings Transfer Wizard helps you transfer files and settings from your old computer to your new one. You can transfer settings for Microsoft Internet Explorer and Outlook Express, as well as desktop and display settings, dial-up connections, and other types of settings. You can transfer files and settings to your new computer from your old computer if you are running any of the following Microsoft Windows operating systems:

Windows 95

Windows 98

Windows 98 Second Edition (SE)

Windows Me

Windows NT 4.0

Windows 2000

Windows XP (32-bit)

NOTE: Be sure to quit any other open programs before you use the Files and Settings Transfer Wizard.

Keywords: kbhotfixserver kbqfe kbenv kbbug kbfix kbsysadmin kbwinxpsp1fix KB307869

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