Microsoft KB Archive/218411

= OL2000: Schedule+ May Not Start After Installing Outlook =

Article ID: 218411

Article Last Modified on 5/20/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Schedule+ 97 Standard Edition

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This article was previously published under Q218411



SYMPTOMS
Schedule+ may stop responding (hang) the first time you attempt to start it after you upgrade from an earlier version of Outlook that had been using Schedule+ as the primary calendar.



CAUSE
You attempted to start Schedule+ for the first time before starting Outlook for the first time.



RESOLUTION
Start Outlook for the first time before attempting to start Schedule+ for the first time.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When you install Outlook over an earlier version that had been using Schedule+ as the primary calendar, you must start Outlook for the first time before attempting to start Schedule+. When you start Outlook it will display the following message:

Outlook setup has detected a previous version of Schedule+ on your machine. If you use Schedule+ for group scheduling Outlook will let you continue using it.

You have two options when you receive this message:
 * Use Outlook 2000 for group scheduling.
 * Continue using Schedule+ for group scheduling.

If you choose to use Schedule+, Outlook Setup will install the necessary files.

Additional query words: OL2K

Keywords: kbbug kbpending KB218411

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