Microsoft KB Archive/899474

= The ALTGR and ALT+CTRL key combinations do not work in Virtual PC 2004 with Service Pack 1 =

Article ID: 899474

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Virtual PC 2004 Service Pack 1, when used with:
 * Microsoft Virtual PC 2004

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SYMPTOMS
The ALTGR and ALT+CTRL key combinations do not work in Microsoft Virtual PC 2004 with Service Pack 1.

These key combinations are used to enter characters in many non-English languages.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Virtual PC 2004 Service Pack 1 installed.

Restart requirement
You must restart Virtual PC after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

The hotfix package consists of the following two .msp files:
 * Vpc2004qfe899474_msdn.msp
 * Vpc2004qfe899474_update.msp

If you performed a clean installation of Virtual PC 2004 with Service Pack 1, apply the contents of the Vpc2004qfe899474_msdn.msp file. If applied Service Pack 1 to an existing installation of Virtual PC 2004, apply the contents of the Vpc2004qfe899474_update.msp file.

Vpc2004qfe899474_update.msp contents


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how to install Virtual PC Additions on a guest PC, click the following article number to view the article in the Microsoft Knowledge Base:

824561 How to install Virtual PC Additions on a guest PC

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbpubtypekc KB899474

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