Microsoft KB Archive/317996

= COM+ 1.0 MSI Application Proxy Installation May Fail on Windows XP-based Client Computer =

Article ID: 317996

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft COM+ 1.5, when used with:
 * Microsoft Windows XP Professional

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This article was previously published under Q317996



SYMPTOMS
When you use the Component Services snap-in to create a COM+ 1.0 Microsoft Installer (MSI) application proxy remotely from a Windows XP-based computer, the installation of this Microsoft Windows 2000 COM+ server application proxy may fail. Additionally, the following events are logged in the event log:

Event Log Type : Information

Source : MSIInstaller

Event : 11708

Description :

Product: BusinessApp (Application Proxy) -- Installation operation failed. For more information, see Help and Support Center at http://support.microsoft.com.

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Event Log Type : Error

Source : MSIInstaller

Event : 11928

Description :

Product: BusinessApp (Application Proxy) -- Error 1928. Error registering COM+ Application. Contact your support personnel for more information. For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
This problem occurs because the service name field of the .msi file that you created is an empty string, which confuses the application logic table parser.



RESOLUTION
To resolve this problem, obtain Microsoft XP COM+ Hotfix Rollup 1. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

317926 INFO: Availability of Windows XP COM+ Hotfix Rollup Package 1

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support



WORKAROUND
To work around this problem, create the .msi application proxy locally on the Windows 2000-based computer. The .msi application proxy installation will succeed on the Windows XP-based client computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words: kbWinXPpreSP1COMRollup1Fix

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbhotfixserver KB317996

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