Microsoft KB Archive/260288

= XADM: Offline Address Book Generation Does Not Work =

Article ID: 260288

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q260288



SYMPTOMS
When you run the Offline Address Book generation process, you may receive the following error message:

An error occurred while generating the offline address book... ID no:c1031662

Also, you may receive the following error in the Event Viewer application log:

Source: MSExchangeSA

Event ID: 5004

Description:

Generation of the offline Address Book is complete. Result: The required MAPI profile cannot be created because the file MAPISVC.INF cannot be modified.



CAUSE
The Exchange Server service account does not have appropriate rights to the Winnt/System32 folder.



RESOLUTION
Give the Service account full control rights to the System32 folder.

The Exchange Server Service account should normally be placed in the local Administrator group on member servers, or the Domain Administrator group on domain controllers.

Keywords: kbprb KB260288

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