Microsoft KB Archive/810875

= Video Adapter Is Incorrectly Detected During Setup =

Article ID: 810875

Article Last Modified on 5/29/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you try to install or use Microsoft Plus! for Windows XP, you may receive either of the following error messages:

This feature cannot be installed because your computer does not contain a video card with at least 16 megabytes of memory. Verify that your computer meets the minimum system requirements for Microsoft Plus! for Windows XP.

Some of the features in Microsoft Plus! for Windows XP require a video adapter with at least 16 megabytes of video memory. The video adapter for your computer's primary monitor does not have enough video memory to run these features.

This issue occurs even though your computer does contain a video adapter with at least 16 megabytes of memory. For additional information about a similar issue with a different cause, click the following article number to view the article in the Microsoft Knowledge Base:

307685 &quot;This Feature Cannot Be Installed&quot; Error Message After You Upgrade Your Display Adapter



CAUSE
This issue may occur if your computer contains an integrated video adapter that has been disabled. The issue occurs because Microsoft Plus! for Windows XP may detect the video memory of the disabled integrated video adapter instead of the video memory of the primary video adapter.



RESOLUTION
To resolve this issue, install the latest drivers for your video adapter. Contact the manufacturer of your video adapter to obtain the latest drivers for your video adapter. For information about how to contact the manufacturer of your video adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbbug kbfix KB810875

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