Microsoft KB Archive/325977

= Train Simulator 1.0: Mouse Pointer Is Erratic or Stops Moving =

Article ID: 325977

Article Last Modified on 8/17/2007

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APPLIES TO


 * Microsoft eMbedded Visual C++ 4.0

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This article was previously published under Q325977



SYMPTOMS
When you try to access train controls in Microsoft Train Simulator, your mouse pointer may respond slowly, stop responding, or flicker on your screen.

When you try to use Help in Microsoft Train Simulator, you may have jerky pointer movement, or your mouse pointer may disappear.



CAUSE
This behavior can occur if any of the following conditions are true:
 * You are using the Pointer Trails feature.
 * You are using a non-standard pointer scheme.
 * The video driver for your video adapter requires updating.
 * The mouse drivers are outdated or corrupted.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.

Method 1: Disable Pointer Trails
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Mouse.
 * 3) On the Motion or Pointer Options tab, click to clear the Show pointer trails or Display pointer trails check box, and then click OK.

If the issue continues to occur, continue to the next method.

Method 2: Install Train Simulator Update
An update has been created to resolve issues with several video cards. To download and install the update, visit the following Microsoft Web site:

http://www.microsoft.com/games/pc/trainsim.aspx#downloads

If the issue continues to occur, continue to the next method.

Method 3: Use the Microsoft Train Simulator Troubleshooter
You can use the Train Simulator Troubleshooter to customize the startup process to help resolve certain problems that you may encounter when you try to start or play the game.

To use the Train Simulator Troubleshooter:
 * 1) Click Start, point to Programs, point to Microsoft Games, point to Train Simulator, and then click Train Simulator Troubleshooter.
 * 2) Click Troubleshooting.
 * 3) Click to select all of the check boxes.
 * 4) Click OK.
 * 5) Click Play Train Simulator.

If the issue continues to occur, continue to the next method.

Method 4: Change Pointer Scheme to Windows Standard or Default

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Mouse.
 * 3) Click the Pointer Options tab.
 * 4) In the Scheme box, click Windows Standard or Windows Default, and then click OK.

If the issue continues to occur, continue to the next method.

Method 5: Install an Updated Video Driver
A driver is software that your operating system uses to communicate with a piece of hardware that is installed in your computer. Most video adapter manufacturers release updated versions of their video drivers on a regular basis.

An updated driver for your video adapter can increase the performance, efficiency, and stability of the features of your video adapter.

To identify the manufacturer and the model of your video adapter:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) If you are using a Microsoft Windows 95- or a Microsoft Windows 98-based computer, click the Device Manager tab.

If you are using a Microsoft Windows 2000- or a Microsoft Windows XP-based computer, click the Hardware tab, and then click Device Manager.
 * 1) Expand Display adapters.
 * 2) Under the Display adapters branch, note the manufacturer and the model of your video adapter, and then click OK.
 * 3) Close all of the open windows on the desktop.

Contact your computer or video card manufacturer to download and install the latest video drivers. See the &quot;More Information&quot; section of this article for information about how to contact your computer or video card manufacturer.

If the issue continues to occur, continue to the next method.

Method 6: Install the Latest Version of Microsoft DirectX
Download and install the latest version of DirectX. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/windows/directx/default.mspx

For additional information about how to obtain and install the latest version of DirectX, click the article number below to view the article in the Microsoft Knowledge Base:

179113 How to Download and Install DirectX

Method 7: Clean Boot the Computer
When you start Windows normally, there are a number of programs that start automatically and run in the background. These programs, which may include antivirus and system utility programs, may sometimes interfere with the game.

When you perform a clean boot before you start the game, you prevent these programs from starting automatically. To perform a clean boot, follow the steps appropriate for your version of Microsoft Windows.

Microsoft Windows XP
NOTE: You must be logged on as an administrator or a member of the Administrators group in to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
 * 1) Click Start, click Run, type msconfig in the Open box, and then click OK.
 * 2) On the General tab, click Selective Startup, and then click to clear the Process SYSTEM.INI File, Process WIN.INI File, and Load Startup Items check boxes. You cannot clear the Use Original BOOT.INI check box.
 * 3) On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
 * 4) Click OK, and then click Restart to restart your computer.

Microsoft Windows Millennium Edition (Me)

 * 1) Click Start, click Run, type msconfig in the Open box, and then click OK.
 * 2) On the General tab, click Selective startup.
 * 3) Click to clear all of the check boxes under Selective startup except System.ini and Static Vxd.
 * 4) On the Startup tab, click to select the *StateMgr check box.
 * 5) Click OK. When you are prompted to restart your computer, click Yes.

IMPORTANT: Look closely at the General tab to make sure that the check boxes you cleared are still cleared.

Microsoft Windows 98
 Click Start, point to Run, type msconfig, and then click OK. On the General tab click Selective Startup. Click to clear the following check boxes:  Process Config.sys file Process Autoexec.bat file Process Winstart.bat file (if available)</li> Load startup group items</li></ul>

</li> Click the Win.ini tab, and then double-click the Windows folder.</li> Click to clear the Load= line, click to clear the Run= line, and then click OK.</li> Click Yes to restart your computer.</li></ol>

For additional information about how to perform a clean boot, click the article numbers below to view the articles in the Microsoft Knowledge Base:

310353 How to Perform a Clean Boot in Windows XP

281770 How to Perform Clean-Boot Troubleshooting for Windows 2000

267288 How to Perform a Clean Boot in Windows Millennium Edition

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

If the issue continues to occur, continue to the next method.

Install the Most Recent 4in1 Drivers for Your VIA Technologies Chipset Motherboard
NOTE: This step applies only if an AMD processor and an applicable VIA Technologies chipset motherboard are installed in your computer.

To obtain and install 4in1 drivers, visit the following VIA Technologies Web site:

http://www.viatech.com

IMPORTANT: Contact your hardware manufacturer before you install the latest VIA Technologies 4in1 driver on your computer or make any modifications to the basic input/output system settings on your computer.

How to Identify Your Hardware Chipset with Device Manager

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) If you use Microsoft Windows 98 or Microsoft Windows Millennium Edition, click the Device Manager tab.

If you use Microsoft Windows 2000 or Microsoft Windows XP, click the Hardware tab, and then click Device Manager.
 * 1) Expand the list next to the Hard Disk controllers or the IDE ATA/ADAPI Controller folder.
 * 2) If &quot;VIA Bus Master IDE Controller&quot; is present, your motherboard is based on the VIA chipset.

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MORE INFORMATION
For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: msgame video display setup installation

Keywords: kbsetup kbdisplay kbhardware kbprb KB325977

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