Microsoft KB Archive/244100

= OFF98: Error Message: "Error Creating Folder" When Installing Office 98 =

Article ID: 244100

Article Last Modified on 1/27/2005

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APPLIES TO


 * Microsoft Office 98 for Macintosh, when used with:
 * Apple Mac OS 9.0

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This article was previously published under Q244100



SYMPTOMS
When you attempt to install Microsoft Office 98 Macintosh Edition on your computer, the following error message appears:

Error creating folder.

1008:9,-5000 Access denied error



CAUSE
This problem occurs if the following conditions are true:
 * You are running version 9.0 of the Macintosh System Software (Mac OS).

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 * Your computer has been set up to use multiple user accounts.

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 * Your account is a Limited or a Panels user account.

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 * You are using the Microsoft Office Installer to install Office 98.



RESOLUTION
Follow these steps to resolve the problem:
 * 1) Click Quit in the Microsoft Office Installer dialog box.
 * 2) Click Logout on the Special menu.
 * 3) Log on as the owner of the computer or as a normal user.NOTE: See the administrator of your computer if you are unable to log on as a normal user.


 * 1) Install Office 98.
 * 2) Start one of the Office programs. The first run installation process will run.

Additional query words: OFF98 sonata

Keywords: kbenv kbprb kbpending KB244100

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