Microsoft KB Archive/293090

= MS Reader: Install Shield Error During Installation of Microsoft Reader =

Article ID: 293090

Article Last Modified on 11/25/2002

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APPLIES TO


 * Microsoft Reader 1.5

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This article was previously published under Q293090



SYMPTOMS
When installing Microsoft Reader, the following error message may appear:

Install Shield engine (ikernel.exe) could not be read from the installed device.



CAUSE
This behavior may occur if either of the following are true:
 * The system Temp folder contains corrupted files.

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 * Terminate and Stay Resident (TSR) programs are running on your system.



RESOLUTION
To resolve this issue, follow the steps in the order they appear.

Check and Clean Your Temp Folder
Use the appropriate method for your operating system.

Windows 98, Windows Millennium Edition (ME), Windows 2000

 * 1) Click Start, point to Programs, point to Accessories, point to System Tools, then click Disk Cleanup.
 * 2) Select the drive that you want to clean up and click OK.
 * 3) In the Files to delete dialog box, click to select Temporary files. Click to clear any options that you don't want. Click OK.

Windows 95
 Click Start, click Shut Down, select Restart the Computer in MS-DOS mode, and then click OK. At the MS-DOS prompt, type the following, and then press ENTER

CD\

where is the name of your temporary folder (for example, type CD\Windows\Temp  At the MS-DOS prompt, type the following, and press ENTER.

Del *.tmp

 Type EXIT and press ENTER to reboot into Windows 95.

Clean Boot Your System
Use the appropriate method for your operating system.

Microsoft Windows Millennium Edition
For additional information about how to perform a clean boot, click the article number below to view the article in the Microsoft Knowledge Base:

267288 How to Perform a Clean Boot in Windows Millennium Edition

Microsoft Windows 98
Run the System Configuration Utility (Msconfig.exe). To do this, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type msconfig, and then click OK.
 * 3) Click the General tab. Click Selective Startup, and then click to clear the following check boxes:


 * 1) * Process Config.sys File
 * 2) * Process Autoexec.bat File
 * 3) * Process Winstart.bat File (if available)
 * 4) * Process Win.ini File
 * 5) * Load Startup Group Items
 * 6) Click OK. When you are prompted to restart your computer, do so.

For additional information about how to clean boot Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

NOTE: To restore your original startup configuration, rerun the System Configuration Utility, click the General tab, and click Normal Startup.

Microsoft Windows 95

 * 1) Restart the computer. When you see the &quot;Starting Windows 95&quot; message, press the F8 key. On the Startup menu, select Command Prompt Only.
 * 2) At the command prompt, type win, and then press ENTER. Hold down the SHIFT key until the Windows startup sequence is completed.
 * 3) Disable any anti-virus or disk tool programs that are installed on your computer.

For information about how to disable these programs, see the printed or online documentation for the program.
 * 1) Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task.

If you receive a message stating that the program is busy or not responding, click End Task again.

Repeat this step to quit all programs except Explorer and Systray.

For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

NOTE: To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

Keywords: kbprb KB293090

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