Microsoft KB Archive/174827

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Windows Does Not Restart After Installing Additional Components

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Q174827

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The information in this article applies to:


 * Microsoft Internet Explorer version 4.0 for Windows 95

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SYMPTOMS
When you install Internet Explorer 4.x or a component from the Internet Explorer 4.0 Component Download Web page and then click Yes when you are prompted to restart Windows, your modem may disconnect but Windows may not restart.

CAUSE
This behavior can occur if America Online is your Internet service provider (ISP), and you are using version 3.0 of the America Online software.

RESOLUTION
To work around this behavior, manually restart Windows. To do so, click Start, click Shut Down, click Restart The Computer, and then click Yes.