Microsoft KB Archive/814526

= MCMS Serves 500 Error Pages After You Bring the MCMS Server Online =

Article ID: 814526

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Content Management Server 2001 Enterprise Edition
 * Microsoft Content Management Server 2001 Service Pack 1
 * Microsoft eMbedded Visual C++ 3.0

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For a Microsoft Content Management Server 2002 version of this article, see 814775.



SYMPTOMS
Because of how Microsoft Content Management Server (MCMS) retrieves resources on specific circumstances that may be because of database connection problems, MCMS may start leaving orphaned threads that congest the memory usage of the servers. After a prolonged period of this activity, the server starts serving 500 error pages.

You may be able to resolve this problem temporarily by using IISRESET to reset the Microsoft Internet Information Services (IIS) server that is running MCMS, but the problem eventually occurs again.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Content Management Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name --  13-Feb-2003  23:41  4.1.1114.0  147,456  Aesecurityservice.exe 19-Jun-2002 20:29  4.0.1381.4   65,600  Cmsupdate.exe 14-Feb-2003 00:13                1,575  Update.inf

Note Because of file dependencies, this update requires Microsoft Content Management Server 2001 Security Rollup Package 2.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbfix kbcontentmgtserv2001presp2fix kbbug KB814526

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