Microsoft KB Archive/193289

= Encarta 99 Err Msg: Enc99 caused a stack fault in module... =

Article ID: 193289

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q193289



SYMPTOMS
When you try to use the World Music Interactivity in Microsoft Encarta Encyclopedia 99, you may receive one of the following error messages:

Enc99 caused a stack fault in module Iml32.dll.

Enc99 caused a stack fault in module Kernel32.dll.



CAUSE
This issue may occur if the World Music interactivity tries to open a file that does not exist on the Encarta Encyclopedia CD or on the Encarta Reference Suite DVD.



RESOLUTION
Replacement discs that resolve this problem are available for Encarta Encyclopedia 99 and Encarta Reference Suite 99.

To obtain replacement discs for Encarta Encyclopedia 99 or Encarta Reference Suite 99, call the Microsoft Order Desk at (800) 360-7561 [and request the appropriate DVD-ROM or CD-ROM set for your copy of Encarta]. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, visit the following Microsoft Web site:

http://www.microsoft.com/worldwide/

Additional query words: multi multi-media media mm worldmusic shockwave

Keywords: kbbug kberrmsg kbfaq kbpending KB193289

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