Microsoft KB Archive/837320

= You experience unexpected exit when you try to print in Publisher 2003 =

Article ID: 837320

Article Last Modified on 9/13/2006

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APPLIES TO


 * Microsoft Office Standard Edition 2003
 * Microsoft Office Publisher 2003

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Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid this problem in the future.

Error Signature
This article describes a program error that may have the following error signatures:   Application Name   Application Version   Module Name   Module Version   Offset Mspub.exe         11.0.6176.0           Imfnt5.dll    0.3.0.0          000054f8 Mspub.exe         11.0.5525.0           Imfnt5.dll    0.3.0.0          000054f8 Mspub.exe         11.0.5525.0           Imfnt5.dll    0.3.1418.0       00005918 Mspub.exe         11.0.5525.0           Imfnt5.dll    0.3.0.0          00005548 Mspub.exe         11.0.5525.0           Imfnt5.dll    0.3.0.0          000054f8 Mspub.exe         11.0.5525.0           Imfnt5.dll    0.3.0.0          00005148

Additionally, other offsets are possible.



SYMPTOMS
When you try to print from Microsoft Office Publisher 2003, Publisher 2003 may stop responding. You may receive an error message that is similar to the following:

Microsoft Publisher has encountered a problem and needs to close. We are sorry for the inconvenience.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Publisher. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

Note To view the details of the error signature, click the link in the following text:

To see what data this error report contains, click here.



CAUSE
This issue may be caused by an incompatibility between Publisher 2003 and the Imfnt5.dll printer driver.



WORKAROUND
To work around this issue, follow these steps:
 * 1) Start Publisher 2003, and then open your publication.
 * 2) On the File menu, click Print.
 * 3) In the Print dialog box, click Advanced Print Settings.
 * 4) On the Page Settings tab, click to clear the Crop marks and the Bleed marks check boxes.
 * 5) Click OK to close the Advanced Printer Settings dialog box.
 * 6) In the Print dialog box, click OK to print your publication.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Office 2003 Service Pack 1.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 End User Privacy Policy in Application Error Reporting

289508 HOW TO: View the error signature from Office Application Error Reporting if program quits unexpectedly

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Keywords: kbtshoot kbqfe kboffice2003sp1fix kbstoprespond kboffice2003presp1fix kbbug kberrmsg KB837320

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