Microsoft KB Archive/935175

= Error message when you try to remove the Winternals Recovery Manager Boot Client by using the &quot;Add or Remove Programs&quot; item in Control Panel: “The installed product does not match the installation source(s)” =

Article ID: 935175

Article Last Modified on 6/20/2007

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APPLIES TO


 * Winternals Recovery Manager 1.2

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to remove the Winternals Recovery Manager Boot Client by using the &quot;Add or Remove Programs&quot; item in Control Panel, you receive the following error message:

The installed product does not match the installation source(s). Until a matching source is provided or the installed product and source are synchronized, this action can not be performed.



CAUSE
This issue occurs when the original program installer is deleted or damaged.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this issue, manually remove the Winternals Recovery Manager Boot Client. To do this, follow these steps:  In Registry Editor, delete the following registry subkeys:           </li></ul> </li> Delete the following folder:

C:\Program Files\Winternals\Recovery Manager 2\RMClient

</li></ol>

Additional query words: Winternals KB#: 30434,

Keywords: kbtshoot kbexpertiseinter KB935175

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