Microsoft KB Archive/934043

= The toolbar buttons are not in the correct state when you open an e-mail message by using the Desktop Alert Notification feature in Microsoft Dynamics CRM =

Article ID: 934043

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you open an e-mail message by using the Desktop Alert Notification feature, and then you click one of the following buttons, the Microsoft Dynamics CRM 3.0 toolbar buttons are not in the correct state:
 * Reply
 * Reply All
 * Forward

For example, the reply e-mail message does not use the Track in CRM button state if the following conditions are true:
 * You click Reply, or you click Reply All.
 * The e-mail message is tracked in Microsoft Dynamics CRM.

If you click Forward, the Track in CRM button is enabled. However, the button functions exactly like the View in CRM button. If you click the button, the e-mail message that you are forwarding opens unexpectedly in Microsoft Dynamics CRM. The View in CRM button functionality should not be enabled until the current e-mail message has been sent.



WORKAROUND
To work around this issue, use one of the following methods:
 * Do not open the e-mail message by using the Desktop Alert Notification feature.
 * Use this method if you open the e-mail message by using the Desktop Alert Notification feature, and you want to click Reply or Reply All. Click Track in CRM, and then change the Regarding box to the appropriate text.
 * Disable the new e-mail notification in the Desktop Alert Notification feature.

Additional query words: crm3 crm30 crm3.0

Keywords: kbmbsemail kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB934043

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