Microsoft KB Archive/944207

= You cannot install Windows Live services on a computer that has Windows XP SP2 and Office 2003 installed =

Article ID: 944207

Article Last Modified on 10/31/2007

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APPLIES TO


 * Live.com
 * Windows Live Mail
 * Windows Live Messenger
 * Windows Live Photo Gallery

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SYMPTOMS
You cannot install Windows Live Services on a computer that has Windows XP SP2 and Microsoft Office 2003 installed. When you try to install one or more Windows Live services, such as Windows Live Messenger or Windows Live Photo Gallery, the installer stops responding and does not finish the installation.



CAUSE
To install the Windows Live services, you must install an update for Windows XP that is available from Windows Update.



RESOLUTION
To resolve this issue, follow these steps:  Run Windows Update on the computer. Make sure that you have installed the following update:

http://www.microsoft.com/downloads/details.aspx?FamilyId=7A81B0CD-A0B9-497E-8A89-404327772E5A

 Restart the computer, and then install the Windows Live services.

Keywords: kbtshoot kbwinliveportal kbprb KB944207

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