Microsoft KB Archive/312423

= XADM: Multiple Setup Errors Occur While You Are Applying Service Pack 1 to Exchange 2000 Server =

Article ID: 312423

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q312423



SYMPTOMS
While you are installing Service Pack 1 (SP1) for Exchange 2000 Server, you may encounteer one or more of the following unexpected behaviors:
 * You are prompted to insert the Exchange 2000 Server installation CD-ROM into the CD-ROM or DVD-ROM drive.
 * You are prompted to overwrite several files.
 * Service Pack 1 Setup displays an error during the Messaging and Collaboration portion of Setup. A red X next to the checklist entry in the Setup window indicates the error.

At the end of setup, a gray summary window may display the following data:

Setup failed while Preparing to copy files for Web Forms (error 0xE0070101: An unknown error has occurred.)

Additional information: The specified service does not exist as an installed service.

Facility: Win32

ID no: c0070424

Microsoft Exchange Setup

An unknown error has occurred.

Facility: Win32

ID no: e0070101

Microsoft Exchange Setup

Section index = 66066, Section name = 'WebFormsFiles'

Function: CService::ScGetDependendentServices

CFileManager::ScAddFileSectionToQueue CBaseAtom(%s)::ScAddFilesToQueue

CBaseComponent::ScAddFilesToQueue

CBaseComponent::ScSetup

CCompServer::ScSetup CComExchSetupComponent::Install

If the Microsoft Exchange Instant Messaging Service is already installed when you try to install SP1, the gray summary window may also display the following data:

Setup failed while configuring registry entries for Instant Messaging Service (error 0xC1037986: Cannot find the file.)

Additional information: Processing file 'D:\SETUP\I386\EXCHANGE\im_update.ins', at or near line 0 Cannot find the file.

ID no: c1037986

Microsoft Exchange Setup Registry file name: 'D:\SETUP\I386\EXCHANGE\im_update.ins'

Filename = '%sourcedir%\im_update' mode = 'Update' (61957) Processing file 'D:\SETUP\I386\EXCHANGE\im_update.ins', at or near line 0

Registry file name: 'D:\SETUP\I386\EXCHANGE\im_update.ins'

Filename = '%sourcedir%\im_update' mode = 'Update' (61957) Processing file 'D:\SETUP\I386\EXCHANGE\im_update.ins', at or near line 0

Registry file name: 'D:\SETUP\I386\EXCHANGE\im_update.ins'

Filename = '%sourcedir%\im_update' mode = 'Update' (61957)

Setup encountered an error during Microsoft Exchange Instant Messaging Service of Update component task.

Function: CInsParser::ScProcessLine CRegistryManager::ScProcessFile CBaseAtom::ScAddRegistryKeys CAtomIM::ScAddRegistryKeys CAtomIM::ScServicePackUpdate CBaseAtom::ScSetup CInsParser::ScProcessLine

CRegistryManager::ScProcessFile CBaseAtom::ScAddRegistryKeys

CAtomIM::ScAddRegistryKeys CAtomIM::ScServicePackUpdate

CBaseAtom::ScSetup CInsParser::ScProcessLine

CRegistryManager::ScProcessFileCBaseAtom::ScAddRegistryKeys

CAtomIM::ScAddRegistryKeys CAtomIM::ScServicePackUpdate CBaseAtom::ScSetup

CBaseComponent::ScSetup CBaseComponent::ScSetup

CComExchSetupComponent::Install



CAUSE
This behavior can occur if the downloaded Exchange 2000 Server SP1 installation files are incomplete or have become corrupted, possibly during the download process. Alternatively, the Install program may view the files as incomplete if the five parts of the Exchange 2000 SP1 set have not all been decompressed.

This behavior can also occur if you specify different destination folders for the decompressed files. If you accept the default settings, the decompressed files are stored in the following location:





RESOLUTION
To resolve this behavior, perform one or both of the following procedures:
 * Download and decompress the installation files again.
 * Verify that you have a good installation set of Exchange 2000 Server SP1:
 * Make sure that the destination folder for decompressed files has 8,865 files and 235 folders, totalling 218 megabytes (MB) (228,636,338 bytes).
 * Make sure that the following downloadable SP1 file sets have the appropriate properties after decompression:
 * Part 1 (E2KSP1_setup1.exe): 102 files, 6 folders, 54.6 MB (57,265,894 bytes)
 * Part 2 (E2KSP1_setup2.exe): 116 files, 37 folders, 40.6 MB (42,636,755 bytes)
 * Part 3 (E2KSP1_setup3.exe): 66 files, 18 folders, 22.5 MB (23,609,679 bytes)
 * Part 4 (E2KSP1_setup4.exe): 7,758 files, 164 folders, 60.0 MB (63,016,238 bytes)
 * Part 5 (E2KSP1_setup5.exe): 623 Files, 25 folders, 40.1 MB (42,107,772 bytes)

Keywords: kbenv kberrmsg kbprb kbsetup KB312423

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