Microsoft KB Archive/917140

= The Microsoft Application Compatibility Toolkit (ACT) detailed ACT log entries cannot be logged in the log file on a computer that is running Windows XP with Service Pack 2 =

Article ID: 917140

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition 

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SYMPTOMS
You have a computer that is running Microsoft Windows XP with Service Pack 2 (SP2). After you start the Microsoft Application Compatibility Toolkit (ACT) 4.1 on this computer, detailed ACT log entries cannot be logged in the ACT log file. Some general log entries in the log file resemble the following: ---

Log &quot;C:\WINDOWS\system32\sdbinst.exe&quot;

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---

Log &quot;C:\Program Files\Microsoft Application Compatibility Toolkit\Compatibility Administrator\demoapp.exe&quot;

---

---

Log &quot;C:\WINDOWS\system32\sdbinst.exe&quot;

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Note This problem only occurs on a computer that is running Windows XP with Service Pack 2.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the Microsoft Application Compatibility Toolkit, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/windows/appcompatibility/default.mspx

Additional query words: winxp

Keywords: kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB917140

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