Microsoft KB Archive/925539

= You cannot use the offline data of the Microsoft Dynamics CRM Laptop Client for Outlook after you lose the network connection =

Article ID: 925539

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario in the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers version of Microsoft Dynamics CRM Laptop Client for Microsoft Office Outlook. While online, you synchronize the Microsoft CRM offline data to Microsoft Outlook. Then, you lose the network connection while you are working online. You then exit and restart Outlook. In this scenario, the offline data for the Microsoft Dynamics CRM Laptop Client for Outlook is not available.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft CRM Laptop Client for Microsoft Office Outlook and the Microsoft Dynamics CRM server.

Prerequisites
To apply this hotfix, you must have the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers version of Microsoft Dynamics CRM 3.0.

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer, use Add or Remove Programs in Control Panel.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB925539

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