Microsoft KB Archive/318713

= LPD Print Job Does Not Work and Generates an Event ID 4010 =

Article ID: 318713

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q318713



SYMPTOMS
After data is transmitted and a host closes the connection, LPR/LPD print jobs that were sent from the host to a Windows 2000-based print server do not work. The following Event 4010 entry from the Line Printer Daemon Service (Lpdsvc.dll) is generated in the Event log of the Windows 2000-based computer:

Request from X.X.X.X could not be satisfied: possibly due to network problems.

NOTE: X.X.X.X is the TCP/IP address of the client computer.



CAUSE
This problem may occur because the code in Windows 2000 and Microsoft Windows XP treat an abortive disconnection as an error that prevents any printing from continuing.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date           Time   Version        Size    File name ---  28-Feb-2002    14:31  5.0.2195.4999  21,766  Lpdsvc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
This problem does not occur on a Microsoft Windows NT 4.0 Service Pack 6-based LPD print server. Windows NT 4.0 acknowledges disconnections, but the print job is still completed.

Additional query words: kbNetworking

Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbprint kbqfe kbwin2000sp3fix kbenv kbnetwork kbhotfixserver KB318713

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