Microsoft KB Archive/833774

= FIX: Your Web site stops responding and an IIS process experiences 100 percent CPU utilization on your computer that is running Commerce Server =

Article ID: 833774

Article Last Modified on 11/15/2007

-

APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

-



SYMPTOMS
Your Web site stops responding or responds very slowly. In either Task Manager or Performance Monitor, you may notice that one of the following Microsoft Internet Information Services (IIS) processes is experiencing 100 percent CPU utilization:
 * Inetinfo.exe
 * Dllhost.exe
 * Aspnet_wp.exe
 * W3wp.exe

The IIS service may also quit unexpectedly and you may receive an access violation error message.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name 13-Dec-2003 12:20  4.5.3349.0  398,948  Mscsups.dll



WORKAROUND
To temporarily work around this problem, perform an IISRESET.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbcommserv2002presp3fix kbqfe kbfix kbbug KB833774

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.