Microsoft KB Archive/185066

= WD98: Error -9117 When Launching First Run from a Document =

Article ID: 185066

Article Last Modified on 10/4/2002

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APPLIES TO


 * Microsoft Word 98 for Macintosh

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This article was previously published under Q185066



SYMPTOMS
After you install Microsoft Office 98 Macintosh Edition, if you start Word for the first time by double-clicking a document icon, Word will be started, but your document will not be opened. If you then try to open that same document (the one that did not open), you may receive the following error message:

Word has experienced an unexpected error -9117



CAUSE
The first time that you start an Office program, a process called the "first run installation process" is started. The interaction between your document and this process causes the problem.



WORKAROUND
To open the document again, quit and restart Word 98 Macintosh Edition.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: crash

Keywords: kbbug kbnofix KB185066

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