Microsoft KB Archive/265990

= Works: Internet Explorer Print Dialog Box Does Not Appear When Printing Calendar =

Article ID: 265990

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 7.0
 * Microsoft Works Suite 2003
 * Microsoft Works Suite 2001
 * Microsoft Works 6.0

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This article was previously published under Q265990



SYMPTOMS
When you start to print a Microsoft Works Calendar document and the printing process pauses, and you then try to resume printing the document, the Internet Explorer Print dialog box (the second Print dialog box that typically appears) may not appear as expected.

NOTE: All Works 6.0 programs use the Internet Explorer printer control.



CAUSE
This behavior can occur when you repeatedly try to print a Works Calendar document when the printer is out of paper, the printer is jammed, or some other mechanical problem prevents the printer from printing.



RESOLUTION
To resolve this issue, fix the printer problem.

NOTE: After the printer is functioning correctly again, it may print several copies of the document if you do not clear the print queue before you fix the printer problem.



MORE INFORMATION
To clear the print queue, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the printer that you want.
 * 3) Click Cancel All Documents.

Additional query words: works6 w_works works7

Keywords: kbbug kbhardware kbpending kbprint KB265990

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