Microsoft KB Archive/318411

= SCM Microsystems Version of the Iconfig.dll File Causes an Error Message in Windows XP =

Article ID: 318411

Article Last Modified on 4/24/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318411



SYMPTOMS
When you are using an SCM Microsystems product, you may receive the following error message:

Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, you may receive the following error signature information:   App Name      App Version  Module Name  Module Version  Offset Explorer.exe 6.0.2600.0   Iconfig.dll  4.0.0.3         00001767



CAUSE
This issue may occur if your computer uses the version of the Iconfig.dll file that is provided by some SCM Microsystems products. The Iconfig.dll file that is provided by some SCM Microsystems products is not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:

http://windowsupdate.microsoft.com



MORE INFORMATION
For additional information about Windows Application Compatibility technology and other updates that may be available to correct issues in third-party software, click the article number below to view the article in the Microsoft Knowledge Base:

319580 Windows XP Application Compatibility Update (April 10, 2002)

For information about how to contact SCM MicroSystems Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB318411

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