Microsoft KB Archive/223927

= OL2000: Unable to Synchronize Rex Classic Device with Outlook =

Article ID: 223927

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q223927



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
You cannot synchronize Outlook 2000 and a Franklin Rex Classic handheld organizer using the True Sync Plus software supplied with the Rex Classic. The software successfully synchronized with Outlook 98. When you try to perform a synchronization, you receive the following error:

The device is a Rex Classic



RESOLUTION
Xircom, Inc. purchased the Rex product line from Franklin Electronic Publishers in September 1999. Support for the Rex product family is provided by Xircom.



MORE INFORMATION
For more information about True Sync Plus technical support and product updates, visit the following Xicrom Web site:

http://www.xircom.com/support.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OL2K

Keywords: kbprb KB223927

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