Microsoft KB Archive/239607

= Encarta World Atlas 2000: Error Message on Blue Screen When You Start Program =

Article ID: 239607

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q239607



SYMPTOMS
When you start Microsoft Encarta World Atlas 2000, you may receive an error message on a blue screen and the program may quit unexpectedly.



CAUSE
This behavior can occur if the following conditions are true:
 * An ATI Rage 3D video adapter is installed in your computer.


 * The video driver for the ATI Rage 3D video adapter is outdated.


 * The Microsoft Windows color palette setting is set to High Color or True Color.



RESOLUTION
To work around this issue, reduce the Windows color palette setting to 256 colors:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Color Palette or Colors box, click 256 Colors.
 * 5) Click OK, and then click OK again.
 * 6) Close Control Panel.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm ewa2k fatal exception crash

Keywords: kb3rdparty kbdisplay kbenv kbprb KB239607

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