Microsoft KB Archive/927435

= A computer may run out of paged pool memory if the &quot;Shadow Copies for Shared Folders&quot; feature is enabled in Windows Server 2003 =

Article ID: 927435

Article Last Modified on 11/28/2007

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APPLIES TO

 Microsoft Windows Server 2003 Service Pack 2, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard x64 Edition

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul>

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems</li></ul> </li> Microsoft Windows Server 2003 Service Pack 1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 <li>Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul>

<ul> <li>Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul>

<ul> <li>Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
If the &quot;Shadow Copies for Shared Folders&quot; feature is enabled on a computer that is running Microsoft Windows Server 2003, the computer may run out of paged pool memory.

<div class="cause_section">

CAUSE
This problem occurs because the snapshot dismount process does not free all the allocated paged pool memory after the server service opens handles to snapshot objects. The memory leak occurs when the oldest snapshots are deleted to make room for new snapshots during the snapshot dismount process.

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows Server 2003 Service Pack 1 installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions
<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003postsp2fix kbexpertiseinter kbhotfixserver kbqfe KB927435

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