Microsoft KB Archive/220493

= WD2000: Missing Text and Graphics on Output from LaserJet 4000/5000 with PCL 5e Driver =

Article ID: 220493

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220493



SYMPTOMS
When you print a complex document to a LaserJet 4000 or 5000 printer using the PCL 5e printer driver, the printed output may be missing text, pictures, objects, and other drawing elements.



RESOLUTION
To resolve this problem, obtain the Hewlett-Packard (HP) LaserJet 4000 or 5000 PCL 6 or PostScript driver from the HP Web site. If you have trouble installing the new driver, contact Hewlett-Packard (HP) technical support.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: nothing garbage lost image picture shape 5-e

Keywords: kbnofix kbprb KB220493

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