Microsoft KB Archive/110021

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System May Hang Using Diamond Stealth VRAM

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Q110021

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

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SYMPTOMS
Using the Diamond Stealth VRAM video driver version 1.35 at 800 x 600 resolution and 256 colors may cause a General Protection (GP) fault, the system to stop responding (hang) or return to the MS-DOS prompt when you run Word 6.0 for Windows or the Word 6.0 What's New tutorial.

WORKAROUND
To work around this problem, change the video driver to VGA.

Additional query words: 6.0 reboot lock locks freeze quit word6 winword

Keywords : kbhw

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