Microsoft KB Archive/245620

= OLEXP: Outlook Express 5 Downloads the Same E-Mail Message Multiple Times =

Article ID: 245620

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.0

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This article was previously published under Q245620



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
Outlook Express 5 may download the same e-mail message multiple times.



CAUSE
This behavior can occur when you have multiple e-mail accounts on the same POP3 server, and one account is configured to remove e-mail messages from the server and another is configured to leave e-mail messages on the server.



WORKAROUND
To work around this issue, configure all POP3 accounts to either leave a copy of the e-mail messages on the server or delete the e-mail messages from the server after the messages are downloaded. To do so, use the following steps:
 * 1) In Outlook Express, click Tools, and then click Accounts.
 * 2) On the Mail tab, click the mail account, and then click Properties.
 * 3) On the Advanced tab in the Delivery section, click to select the Leave a copy of messages on server check box, and then choose the appropriate option for removing the messages from the server.NOTE: If you want to download all your messages to your computer, click to clear the Leave a copy of messages on server check box, click Apply, click OK, and then click Close.


 * 1) Click Apply, click OK, and then click Close.
 * 2) Repeat steps 2-4 for each e-mail account listed.

