Microsoft KB Archive/944128

= Message when you try to select menu items from the home screen on your Zune device: &quot;To start, visit www.zune.net/setup&quot; =

Article ID: 944128

Article Last Modified on 12/4/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 80GB Digital Media Player

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SYMPTOMS
When you select menu items from the home screen on your Zune device, you receive the following message:

To start, visit www.zune.net/setup



CAUSE
This behavior occurs when your Zune device is using the original Zune software. To use your Zune device, you must update it to the current Zune software. To update your Zune device, connect it to a computer that has the current Zune software installed.



THINGS TO TRY
 If you are new to Zune, you can download and then install the current Zune software. To do this, visit the following Zune Web site:

http://www.zune.net/setup

 If you have been with Zune since the beginning, you can update your existing installation. To do this, click Help on the Options menu, and then click Check for Updates. If you do not see the Options menu, you already have the current Zune software installed on your computer. Connect the Zune device to a computer that has the current Zune software installed, and then update the device to the current Zune software. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update your Zune device



Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB944128

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