Microsoft KB Archive/182655

= OL98: File Attachments Will Not Open When Using Wordmail =

Article ID: 182655

Article Last Modified on 7/31/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q182655



SYMPTOMS
You cannot open a file attachment in a Microsoft Outlook 98 e-mail message if the following two conditions are true:


 * You are using Microsoft Word 97 as your e-mail editor.


 * The message was originally created with the sensitivity set to Private.



RESOLUTION
Choose one of the following methods.

Method 1

 * 1) Quit Outlook.
 * 2) Click Start, and then click Run.
 * 3) Type "outlook /regserver" (without the quotation marks), and click OK.

NOTE: There is a space character preceding the slash character (/).

Method 2
To open the file attachment, do not use Microsoft Word as your e-mail editor. To choose another format, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options, and then click the Mail Format tab.
 * 3) Select a format such as Microsoft Outlook Rich text in the "Send in this message format" list, and then click OK.
 * 4) Open the message containing the attached file.
 * 5) Double-click the attachment to open it.



Steps to Reproduce Problem

 * 1) Compose a new mail message using Word as the e-mail editor.
 * 2) Attach a Word document.
 * 3) Click Options in the open message and set the sensitivity to Private.
 * 4) Send the message to yourself.
 * 5) Open the message and double-click the file attachment.

The file attachment does not open.

NOTE: This is not a problem when using the Microsoft Exchange Client with Word as the e-mail editor.

Keywords: kbprb KB182655

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