Microsoft KB Archive/265964

= Works Suite: Error Message When You Set Up HotSync for Works with Netscape Communicator 4.73 =

Article ID: 265964

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works Suite 2001
 * Microsoft Works Suite 2002
 * Microsoft Works Suite 2003

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This article was previously published under Q265964



SYMPTOMS
When you try to set up HotSync for Works 2.0 (supplied with your Palm-compatible device) from the Microsoft Works Suite Task Launcher, you may receive the following error message

Setup could not complete the installation because not all Palm Setup DLLs could be found. Reinstall HotSync, 2.0 or later, on your computer and then restart this Setup.

and the synchronization program does not run.



CAUSE
This issue can occur after you install HotSync and are using it with Netscape Communicator 4.73. If the computer is not restarted before you attempt to set up HotSync, the system registry may not be updated properly.



RESOLUTION
To resolve this issue, restart your computer, and then set up the HotSync program.

To set up the HotSync program, follow these steps:
 * 1) Start the Works Task Launcher.
 * 2) On the Programs tab, click Palm compatible device synchronization.
 * 3) Click Start Setup.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: w_works works2001

Keywords: kbbug kbinterop kbpending kbsetup KB265964

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