Microsoft KB Archive/248873

= CG5: Putting Computer into Standby Mode Crashes Clip Gallery =

Article ID: 248873

Article Last Modified on 9/11/2002

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APPLIES TO


 * Microsoft Clip Gallery 5.0

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This article was previously published under Q248873



SYMPTOMS
When you place your computer into standby mode or it goes into standby mode automatically, if Clip Gallery 5.0 is running, you receive the following error message:

This program has performed an illegal operation and will be shut down.

When you click Details you receive the following error message:

Artgalry caused a general protection fault in module Artgalry.exe

After you receive this error message, you have to restart your computer to be able to start Clip Gallery 5.0 again.



CAUSE
Clip Gallery is unable to determine which program was using it when the computer went into standby mode. This even occurs when Clip Gallery is run in a stand-alone mode.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)



STATUS
Microsoft has confirmed that this is a problem in Microsoft Clip Gallery version 5.0 for Windows. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000 crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbbug kbfix kbhardware kbgpf KB248873

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