Microsoft KB Archive/943785

= A computer in your OneCare circle does not recognize your printer =

Article ID: 943785

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
A computer in your OneCare circle does not recognize your printer.



CAUSE
This issue may occur for one of the following reasons:
 * You have previously declined to share the printer on the computer that is experiencing the problem.
 * The most recent driver for the printer has not been installed on the computer that is hosting the printer.



RESOLUTION
To resolve this issue, follow these steps:  If you have Windows XP Professional, turn on Simple File Sharing:  Double-click My Computer on the desktop. On the Tools menu, click Folder Options. Click the View tab, and then click to select the Use Simple File Sharing (Recommended) check box.

If you do not have Windows XP Professional, go to step 2. Review the status of computers and of printers in your circle:  On the Printer sharing tab, click Refresh.</li> Click OK.</li> If the list of printers is inaccurate, delete the record of instances in which you declined that a printer be shared with your computer, and then refresh the list again. (To refresh, again click Clear on the Printer sharing tab, and then click Refresh.)

Note If the problem is now resolved, stop here. If the printer is still not recognized, go to step 3.

</li></ol> </li> On the computer to which the problem printer is attached, visit the printer manufacturer's Web site, and then download and install the latest driver for the printer.For information about how to contact printer manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

</li> Connect the printer to the computer on which you want to use the printer, and then install the driver.</li> After you have installed the driver for the printer, again connect the printer to the hub computer.</li> Configure printer sharing on the hub computer. For more information about how to configure printer sharing in a OneCare circle, click the following article number to view the article in the Microsoft Knowledge Base:

943788 How to manage printers on the computers in the OneCare circle

</li></ol>

Notes
 * When you run a report to see the list of the computers and the printers in your circle, you may see a &quot;pending retry&quot; entry in the report for a printer. If you see a &quot;pending retry&quot; entry, you can wait and let Windows Live OneCare try to automatically set up the printer or you can manually set up the printer.
 * OneCare does not support printer sharing between computers that run 64-bit versions of Microsoft Windows and computers that run 32-bit versions of Windows.
 * Kernal mode printer drivers, such as drivers that might be used with Windows Server 2003-based computers, are incompatible with Windows Live OneCare printer sharing.

Keywords: kbprb KB943785

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