Microsoft KB Archive/925885

= You do not receive any search results over a WAN connection from a Windows XP-based computer =

Article ID: 925885

Article Last Modified on 7/23/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional

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SYMPTOMS
When you search for files or for folders over a wide area network (WAN) link from a Microsoft Windows XP-based client computer, the search result set is empty. This symptom occurs even though the files or the folders that you are searching for actually exist. Additionally, you receive the following message:

Search is complete. There are no results to display.

An entry appears in the event log of the client computer that resembles the following: Event ID: 3019

Source: MRXSMB

Detail: The redirector failed to determine the connection type



WORKAROUND
To work around this problem, enable the Search tape backup option when you search over WAN links. This option enables the successful search of files that exist on a slow medium like a tape backup or a WAN link.

To enable the Search tape backup option, use one of the following methods.

Method 1: &quot;More advanced options&quot; is available
If More advanced options appears in the Search by any or all of the criteria below task pane, follow these steps:
 * 1) Click Start, and then click Search.
 * 2) In the What do you want to search for? task pane, click All files and folders.
 * 3) In the Search by any or all of the criteria below task pane, click More advanced options, and then click to select the Search tape backup check box.

Method 2: &quot;More advanced options&quot; is not available
If More advanced options does not appear in the Search by any or all of the criteria below task pane, follow these steps:
 * 1) Click Start, and then click Search.
 * 2) In the What do you want to search for? task pane, click Change preferences.
 * 3) In the How do you want to use Search Companion? task pane, click Change files and folders search behavior.
 * 4) Under Choose the default files and folders search behavior, click Advanced, and then click OK.
 * 5) In the Search by any or all of the criteria below task pane, click More advanced options.
 * 6) Click to select the Search tape backup check box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This problem may occur when you search for files or for folders when you are connected by a virtual private network (VPN) link through a digital subscriber link (DSL) or cable modem. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885843 No results are returned when you search for files or for folders over a slow network link in Windows Server 2003 or in Windows XP

Keywords: kbrouting kbnetworkconnectivity kberrmsg kbbug kbtshoot kbprb KB925885

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