Microsoft KB Archive/935649

= Error message when you try to log on to a Windows Server 2003-based terminal server: &quot;Windows cannot load the user's profile but has logged you on with the default profile for the system&quot; =

Article ID: 935649

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to log on to a Microsoft Windows Server 2003-based terminal server, you receive the following error message:

Windows cannot load the user's profile but has logged you on with the default profile for the system.

Detail: Insufficient system resources exist to complete the requested service.

When this problem occurs, the following events are logged in the Application log on the terminal server.

Event ID 1505
Event Type: Error

Date:

Time:

Event ID: 1505

Source: Userenv

User: \

Computer:

Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

DETAIL - Insufficient system resources exist to complete the requested service.

Event ID 1508
Event Type: Error

Date:

Time:

Event ID: 1508

Source: Userenv

User: NT AUTHORITY\SYSTEM

Computer:

Description: Windows was unable to load the registry. This is often caused by insufficient memory or insufficient security rights.

DETAIL - Insufficient system resources exist to complete the requested service. for C:\Documents and Settings\ \ntuser.dat



CAUSE
You experience this problem if many users are logged on to the terminal server.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, modify the registry to increase the PoolUsageMaximum value and the PagedPoolSize value. To do this, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management

 On the Edit menu, point to New, and then click DWORD Value. In the New Value #1 box, type PoolUsageMaximum, and then press ENTER. Right-click PoolUsageMaximum, and then click Modify. In the Value data box, type 30, and then click OK.</li> If the PagedPoolSize registry entry exists, go to step 8. If the PagedPoolSize registry entry does not exist, create it. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Edit menu, point to New, and then click DWORD Value.</li> In the New Value #1 box, type PagedPoolSize, and then press ENTER.</li></ol> </li> Right-click PagedPoolSize, and then click Modify.</li> In the Value data box, type ffffffff, and then click OK.</li> Exit Registry Editor, and then restart the computer.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

312362 Server is unable to allocate memory from the system paged pool

Keywords: kberrmsg kbtshoot kbregistry kbenv kbprb kbtermserv KB935649

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