Microsoft KB Archive/941282

= FIX: An application does not receive clipboard viewer messages if Windows Media Player 11 is running, or Windows Media Player 11 does not share .dvr-ms files =

Article ID: 941282

Article Last Modified on 10/31/2007

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APPLIES TO


 * Microsoft Windows Media Player 11

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SYMPTOMS
You may experience one or more of the following symptoms when you use Microsoft Windows Media Player 11.

Symptom 1
Consider the following scenario. You are using an application that is registered to receive clipboard viewer messages. The application receives clipboard viewer messages by using the WM_CHANGECBCHAIN notification through the WindowProc function. In this scenario, if Windows Media Player is running, the application does not receive clipboard viewer messages. When you close Windows Media Player, the application still does not receive clipboard viewer messages.

Symptom 2
Windows Media Player 11 does not share .dvr-ms files. When you use the Media Sharing feature in Windows Media Player, .dvr-ms files that you recorded by using Windows Media Center are not shared to digital media receiver (DMR) devices.



Cause of Symptom 1
Windows Media Player does not correctly handle WM_DRAWCLIPBOARD messages. Additionally, Windows Media Player does not correctly remove itself from the clipboard chain.

Cause of Symptom 2
Changes were made in Windows Media Player 11. These changes do not allow for .dvr-ms file sharing.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Download information
The following files are available for download from the Microsoft Download Center.

Windows Vista, 32-bit versions (all languages)
Download the Windows6.0-KB941282-x86.msu package now.

Windows Vista, 64-bit versions (all languages)
Download the Windows6.0-KB941282-x64.msu package now.

Windows XP, 32-bit versions (all languages)
Download the WindowsMedia11-KB941282-x86-INTL.exe package now.

Windows XP, 64-bit versions (all languages)
Download the WindowsMedia11-KB941282-x64-INTL.exe package now.

Note This hotfix does not have an x64-based version for Windows XP. The WindowsMedia11-KB941282-x64-INTL.exe package applies the 32-bit version of this hotfix on the x64-based version of Windows XP.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP


STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the WM_CHANGECBCHAIN notification, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn2.microsoft.com/en-us/library/ms649019.aspx

This fix restores the ability to share .dvr-ms files for third-party DMR devices. However, this fix does not expose this feature to a remote installation of Windows Media Player. For more information about media sharing, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/player/faq/sharing.mspx

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbtshoot kbfix KB941282

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