Microsoft KB Archive/301330

= &quot;Stop 0x0000001E&quot; Error Message Printing with Hewlett-Packard DesignJet Printer Driver from a Terminal Services Client =

Article ID: 301330

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows 2000 Server

-



This article was previously published under Q301330



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you print from a Terminal Server or Terminal Services client, you may receive a &quot;Stop 0x0000001E&quot; error message on a blue screen. This issue can occur if you are using the Hewlett-Packard DesignJet driver (HPGL2/RTL) version 4.4 for Windows NT 4.0 and Windows 2000. This issue may occur with the following printers:

HP DesignJet 200

HP DesignJet 220

HP DesignJet 230

HP DesignJet 250C

HP DesignJet 330

HP DesignJet 350C

HP DesignJet 430

HP DesignJet 450C

HP DesignJet 455CA

HP DesignJet 488CA

HP DesignJet 600

HP DesignJet 650C

HP DesignJet 700

HP DesignJet 750C

HP DesignJet 750C Plus

HP DesignJet 755CM

HP DesignJet 1050C

HP DesignJet 1055CM

HP DesignJet 2000CP

HP DesignJet 2500CP

HP DesignJet 3000CP

HP DesignJet 3500CP

HP DesignJet ColorPro CAD



CAUSE
This behavior occurs because this printer driver uses a User Mode print driver (UMPD) that tries to create a pop-up message on the desktop, but the driver is unable to get a handle to the desktop.



RESOLUTION
To resolve this issue, use either of the following methods.

Method 1
Use the printer driver that is included with Windows NT 4.0 Terminal Server or Windows 2000, if there is one available.

Method 2
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Disable the UMPD function of the printer driver. To do this, follow these steps:  Start Registry Editor (Regedt32.exe). Locate and click the SPLUserModePrinterDriver value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\print\Printers\ \PrinterDriverData

 On the Edit menu, click Delete, and then click Yes. Quit Registry Editor. Rename the following files:

%SystemRoot%\System32\Spool\Drivers\W32x86\Hpltumpd.dll

%SystemRoot%\System32\Spool\Drivers\W32x86\2\Hpltumpd.dll

%SystemRoot%\System32\Spool\Drivers\W32x86\3\Hpltumpd.dll

 Stop and restart the Spooler service by either rebooting the computer, by typing the following lines at a command prompt:

net stop spooler

net start spooler

</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about this issue, please contact Hewlett-Packard. For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbprb kbprint KB301330

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.