Microsoft KB Archive/235153

= SMS: The Software Metering Client Agent Is Unable to Activate the Retry Mode =

Article ID: 235153

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

-



This article was previously published under Q235153



SYMPTOMS
When a Software Metering Client Agent is unable to contact a software metering server, the Software Metering Client Agent goes into the Retry mode. However, the attempted retry may not occur.



CAUSE
This behavior may occur because the default configuration settings prevent the retry from occurring. By default, the settings in the Configuration Polling Interval box and the Delay Before Retrying box are both set to 240 minutes. These settings disable the attempted connection retry as the polling interval is activated before the retry can occur.



WORKAROUND
To work around this behavior, the setting in the Delay Before Retrying box must be set to a value which is less than the setting in the Configuration Polling Interval box.

NOTE: It is recommended that you configure the preceding settings before you install any clients.

If these settings had not been configured before you enabled the Software Metering Client Agent, the new configuration settings cannot be updated until the next successful connection of the Software Metering Client Agent to the software metering server.

An example of a configuration:

Retries = 5

Delay Before Retrying = 60

Configuration Polling Interval = 240

With the preceding configuration, the Software Metering Client Agent can make five attempts to connect to the software metering server every 60 minutes. The setting in the Configuration Polling Interval box ensures that a polling interval occurs every 240 minutes.

Additional query words: prodsms

Keywords: kbbug kbclient kbconfig kbprb kbserver kbsetup kbsmsadmin kbsmsmeter KB235153

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.