Microsoft KB Archive/316419

= &quot;The expected version of the product was not found on your system&quot; error message when you install one of the Visio 2002 SR-1 patches =

Article ID: 316419

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition

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This article was previously published under Q316419



SYMPTOMS
When you attempt to install one of the Microsoft Visio 2002 SR-1 patches, you receive the following error message:

The expected version of the product was not found on your system.

If you click OK, Setup quits.



CAUSE
This problem can occur if you attempt to install a standard patch file to an installation of Visio Professional 2002 or vise versa.

Visio 2002 SR-1 is available as separate downloadable packages for each version and language of Visio 2002.



RESOLUTION
Download the correct patch file for your installation of Visio 2002. To determine which version of Visio 2002 you have installed on your computer click About Microsoft Visio on the Help menu.

For additional information about Microsoft Visio 2002 Service Release 1, click the article numbers below to view the articles in the Microsoft Knowledge Base:

310474 Visio2002: How to Obtain and Install Visio 2002 Service Release 1

310463 Visio2002: List of Issues Fixed in Visio 2002 Service Release 1

Additional query words: visio2002 vso2002 sr sr1 sr-1 sp sp1 sp-1

Keywords: kberrmsg kbtshoot kbprb KB316419

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