Microsoft KB Archive/155894

Works: Works for Windows Online and Self-Help Support Options

PSS ID Number: Q155894 Article last modified on 05-03-1999

WINDOWS

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The information in this article applies to:

 Microsoft Works versions 3.0, 3.0a, 3.0b for Windows == Microsoft Works versions 4.0, 4.0a, 4.5, 4.5a for Windows 95 == 

= SUMMARY =

This article outlines online and self-help support options available for Works for Windows users.

= MORE INFORMATION =

Many of the support options mentioned in the this article make reference to the Microsoft Knowledge Base. Below is a brief description of the Knowledge Base:

Microsoft Knowledge Base
The Microsoft Knowledge Base is the same database that Microsoft Support Engineers use to provide you with answers over the phone. The database contains more than 50,000 detailed articles with technical information about Microsoft products, bug and fix lists, documentation errors, and answers to the most commonly asked technical support questions.

Support Options on the Internet
You can access a wide variety of product information, Works for Windows resources, as well as technical and support information from the Microsoft Works for Windows home page located at the following World Wide Web (WWW) address:

http://www.microsoft.com/works/default.asp

The Microsoft Works for Windows home page contains a link to the Works for Windows Support Options page:

http://support.microsoft.com/support

The Works for Windows Support Options page includes:

  Solutions to the most frequently asked support questions.   A link to the Works for Windows Knowledge Base.   The Microsoft Works Newsgroups where you can discuss issues and ideas with other Works for Windows users and get answers to your technical questions. The location is: http://www.microsoft.com/WorksSupport/default-news.htm   Access to the Microsoft Software Library containing product updates and driver updates. 

The Microsoft Knowledge Base is also available at the following Web address:

http://support.microsoft.com/support

Support Through Peer Services
User Groups:

If you are interested in conversing with other Works for Windows users, you should consider joining a local user group. User group benefits include:


 * Monthly meetings, featuring new product demonstrations.
 * User group newsletters.
 * Discounts on computer products.
 * Access to the Internet and other user group members via a bulletin board.
 * Member-to-member technical support, including help lines.

For more information about joining or forming a user group in your area, you should call the Association of Personal Computer User Groups (APCUG) at (914) 876-6678.

If you want to start a special interest group, contact the Microsoft Mindshare User Group Program at (800) 228-6738, extension 1, and request a free copy of Making Connections, an online guide to getting a user group off the ground. You can also visit the Mindshare Forum on CompuServe (Go Mindshare) or e-mail us at Mindshar@Microsoft.com.

CD-ROM Based Support
If your computer is equipped with a CD-ROM drive, you can subscribe to Microsoft’s monthly TechNet compact disc.

Microsoft TechNet:

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Works for Windows and other Microsoft products. On each Microsoft TechNet compact disc you will find the Microsoft Knowledge Base, Microsoft Software Library, the Windows 95 Resource Kit, white papers, networking information, and other valuable and strategic information. An annual subscription to Microsoft TechNet costs $295 for a single-user license and $695 for a single-server unlimited-users license. To order Microsoft TechNet call (800) 344-2121.

Support Through Automated Services
Microsoft FastTips:

You can call Microsoft FastTips, an automated information service, and get quick answers to common technical problems sent to you via fax or U.S. mail. When you call Microsoft FastTips, the first thing you should do is order the FastTips map and the FastTips catalog. The FastTips map provides you with a diagram of the service’s many options and will be helpful in getting the most out of the service. The FastTips catalog lists the order numbers for all the technical documents that are available. Once you have the FastTips catalog, you can easily order the technical documents and learn more about Works. To access Works for Windows FastTips, call (800) 936-4100.

Special Support Services for the Hearing Impaired
For the hearing impaired, Microsoft offers technical support for all Microsoft products via text telephone (TT/TDD). Microsoft’s TT/TDD support is available Monday through Friday from 6:00 A.M. to 6:00 P.M. Pacific Standard time, excluding holidays. To access Microsoft’s TT/TDD support, call (425)635-4948.

= Additional query words: w_works =

Keywords : kbenable Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1999.