Microsoft KB Archive/324049

= You may receive an &quot;LSASS.EXE&quot; error message when you run Automated System Recovery on a Windows XP-based computer =

Article ID: 324049

Article Last Modified on 10/10/2005

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional for Itanium-based systems

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This article was previously published under Q324049





SYMPTOMS
When you run Automated System Recovery (ASR) on a Microsoft Windows XP-based computer, the computer may not start, and you may receive the following error message:

LSASS.EXE



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 64-bit editions
  Date         Time   Version           Size  File name     Platform --  01-Aug-2002  01:38  5.1.2600.51  3,471,360  Ntbackup.exe  IA64 01-Aug-2002 01:31  5.1.2600.51  5,734,528  Ntkrnlmp.exe  IA64 01-Aug-2002 01:31  5.1.2600.51  5,677,568  Ntoskrnl.exe  IA64

Windows XP, 32-bit editions
  Date         Time   Version           Size  File name     Platform --  01-Aug-2002  01:27  5.1.2600.51  1,135,104  Ntbackup.exe  X86 01-Aug-2002 01:15  5.1.2600.51  1,848,320  Ntkrnlmp.exe  X86 01-Aug-2002 01:16  5.1.2600.51  1,902,080  Ntkrnlpa.exe  X86 01-Aug-2002 01:16  5.1.2600.51  1,874,944  Ntkrpamp.exe  X86 01-Aug-2002 01:15  5.1.2600.51  1,879,936  Ntoskrnl.exe  X86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbbug kbfix kbqfe kbwinxppresp2fix kbhotfixserver KB324049

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