Microsoft KB Archive/888310

= An error message may be logged in the Windows Installer debug log when you try to install a program that uses Windows Installer 3.0 =

Article ID: 888310

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows Installer 3.0, when used with:  Microsoft Windows XP Service Pack 2

 Microsoft Windows XP Professional x64 Edition 

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SYMPTOMS
When you try to install a program that uses Microsoft Windows Installer 3.0 on a Microsoft Windows XP-based computer, the installation may fail. Additionally, the following error message may be logged in the Windows Installer debug log:

DEBUG: Error 2203: Database: C:\WINDOWS\Installer\ .msi. Cannot open database file. System error -2147287008

Note In this error message,  is a placeholder for the name of the .msi file (package) that you are trying to install.



CAUSE
This problem occurs because the StgCreateDocfile function fails with a STG_E_SHAREVIOLATION return value. When this occurs, the CHandle class cannot find the file handle in the global list for a database file that is required to install the program.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about How to Enable Windows Installer Logging in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

314852 How to enable Windows Installer logging in Windows XP

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix kbpubtypekc KB888310

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