Microsoft KB Archive/830361

= Microsoft CRM hotfix rollup for 835582 and 835583 =

Article ID: 830361

Article Last Modified on 10/25/2005

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APPLIES TO


 * Microsoft Business Solutions CRM 1.0
 * Microsoft CRM 1.2

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SUMMARY
The following hotfixes for Microsoft® Business Solutions CRM 1.0 and 1.2 contain solutions for the following issues:

835582 Certain sales orders and quotes fail to open and an error message occurs.

835583 Products cannot be added to Competitors in Microsoft CRM after installing Microsoft CRM to Great Plains® 7.0 Integration.



RESOLUTION
Supported hotfixes are now available from Microsoft, but are only intended to correct the problems described herein. Only apply the hotfix to systems that are experiencing these specific problems. These hotfixes may receive additional testing. Therefore, if you are not severely affected by these problems, Microsoft recommends that you wait for the next version of Microsoft CRM that contains these hotfixes.

To immediately resolve these problems, contact Microsoft Product Support Services to obtain these hotfixes. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be waived if a Microsoft Product Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

NOTE The 830361 cumulative hotfix for Microsoft CRM 1.2 does not contain nor require a resolution to the issue mentioned in Article ID 835583. The issue referenced by Article ID 835583 is resolved in the released version of Microsoft CRM 1.2.

Installation information
Install these hotfixes on Microsoft CRM server and client computers.

Prerequisites
To install these hotfixes, you must have installed Microsoft CRM version 1.0 or 1.2.

Removal information
You cannot remove these hotfixes.

Restart requirement
If prompted, restart your Microsoft CRM server after installing these hotfixes. You do not have to restart your client computer after you install these hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, in 'Control Panel', click 'Date and Time', and then click the 'Time Zone' tab.

Microsoft CRM 1.0 and Windows 2000 Server

  Date         Time     Version        Size    File name --  23-Jan-2004  23:10  1.0.3017.101     60,120  CRMErrors.dll 3-Feb-2004 23:29  1.0.3017.102    178,904  Microsoft.CRM.AppComponents.dll 23-Jan-2004 23:10  1.0.3017.101  1,166,040  Products.dll

Microsoft CRM 1.0 and Windows 2000 Client

  Date         Time   Version       Size       File name --  24-Jan-2004  00:33  1.0.3017.101  1,166,048  Products.dll

Microsoft CRM 1.0 and Windows XP Client

  Date         Time   Version       Size       File name --  23-Jan-2004  23:56  1.0.3017.101  1,166,048  Products.dll

Microsoft CRM 1.2 and Windows 2000 Server and Windows Server 2003

  Date         Time     Version        Size    File name --  26-Mar-2004  16:47  1.2.3297.101  1,211,096  Products.dll

Microsoft CRM 1.2 and Windows 2000 and Windows XP Client

  Date         Time   Version       Size       File name --  26-Mar-2004  16:46  1.2.3297.101  1,211,096  Products.dll

Keywords: kbqfe kbprb kbmbsmigrate kbhotfixserver KB830361

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