Microsoft KB Archive/321122

= The Microsoft mouse pointer moves erratically or does not respond when you use a Microsoft pointing device =

Article ID: 321122

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Basic Mouse 1.0 Standard Edition
 * Microsoft Basic Mouse 1.0 Standard Edition
 * Microsoft Basic Optical Mouse
 * Microsoft Bus Mouse 1.0
 * Microsoft Bus Mouse 1.0
 * Microsoft Comfort Optical Mouse 1000
 * Microsoft Comfort Optical Mouse 3000
 * Microsoft Cordless Wheel Mouse
 * Microsoft Cordless Wheel Mouse
 * Microsoft Cordless Wheel Mouse
 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Habu Laser Gaming Mouse
 * Microsoft Home Mouse 2.0
 * Microsoft Home Mouse 1.0
 * Microsoft InPort Mouse
 * Microsoft InPort Mouse 1.0
 * Microsoft InPort Mouse 1.0
 * Microsoft InPort Mouse 2.0
 * Microsoft IntelliMouse 3.0
 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliMouse Explorer 4.0
 * Microsoft IntelliMouse Explorer 4.0
 * Microsoft IntelliMouse Explorer 4.0
 * Microsoft IntelliMouse Explorer for Bluetooth 2.0
 * Microsoft IntelliMouse Explorer 3.0
 * Microsoft IntelliMouse Optical 1.1
 * Microsoft IntelliMouse Optical 1.1
 * Microsoft IntelliMouse Optical Technology
 * Microsoft IntelliMouse Optical 1.1
 * Microsoft IntelliMouse Pro
 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliMouse Trackball 1.0
 * Microsoft IntelliMouse Trackball Explorer
 * Microsoft IntelliMouse Trackball Optical
 * Microsoft IntelliMouse USB
 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliMouse Web 1.0
 * Microsoft IntelliMouse Web 1.0
 * Microsoft IntelliMouse with IntelliEye
 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliPoint 6.1
 * Microsoft IntelliPoint 6.0
 * Microsoft IntelliPoint 5.2
 * Microsoft IntelliPoint 5.1
 * Microsoft IntelliPoint 1.0
 * Microsoft IntelliPoint 1.1
 * Microsoft IntelliPoint 2.0
 * Microsoft IntelliPoint 2.0a
 * Microsoft IntelliPoint 2.1
 * Microsoft IntelliPoint 2.2
 * Microsoft IntelliPoint 2.2a
 * Microsoft IntelliPoint 2.2c
 * Microsoft IntelliPoint 2.2d
 * Microsoft IntelliPoint 3.0
 * Microsoft IntelliPoint 3.1
 * Microsoft IntelliPoint 3.2
 * Microsoft IntelliPoint 4.11
 * Microsoft IntelliPoint Software 4.9
 * Microsoft IntelliPoint software for Macintosh
 * Microsoft IntelliPoint 1.0 for Macintosh
 * Microsoft IntelliPoint 1.0a for Macintosh
 * Microsoft IntelliPoint 1.1 for Macintosh
 * Microsoft IntelliPoint 1.0 Home Edition
 * Microsoft IntelliPoint software Home Edition 1.0a
 * Microsoft IntelliPoint 5.0
 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliPoint 4.01
 * Microsoft IntelliType 2.2
 * Microsoft IntelliType 2.0
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 1.0
 * Microsoft IntelliType Pro 1.2
 * Microsoft IntelliType Pro 5.2
 * Microsoft IntelliType Pro 2.1
 * Microsoft IntelliType Pro software for Macintosh
 * Microsoft IntelliType Pro 2.0 for Macintosh
 * Microsoft IntelliType Pro 5.0
 * Microsoft IntelliType Pro 1.1
 * Microsoft IntelliType Pro 2.11
 * Microsoft IntelliType Pro 2.2
 * Microsoft IntelliType Pro software version 2.3
 * Microsoft IntelliType 2.2
 * Microsoft IntelliType 1.0
 * Microsoft IntelliType 1.1
 * Microsoft IntelliType 2.0
 * Microsoft IntelliType 1.0 for Macintosh
 * Microsoft IntelliType 1.1 for Macintosh
 * Microsoft Laser Mouse 6000
 * Microsoft Optical Mouse Mobile
 * Microsoft Mouse
 * Microsoft Mouse
 * Microsoft Mouse 2.0
 * Microsoft Mouse Driver 1.0 Standard Edition
 * Microsoft Mouse Driver 10.0
 * Microsoft Mouse Driver 8.0 Standard Edition
 * Microsoft Mouse Driver 8.2 Standard Edition
 * Microsoft Mouse Driver 9.0 Standard Edition
 * Microsoft Mouse Driver 9.01 Standard Edition
 * Microsoft Mouse Driver 9.01b
 * Microsoft Mouse Driver 9.0 Standard Edition
 * Microsoft Mouse driver for MS-DOS 6.1
 * Microsoft Mouse Driver 9.1 Standard Edition
 * Microsoft Mouse Driver 7.04 Standard Edition
 * Microsoft Mouse Driver 8.0 Standard Edition
 * Microsoft Mouse Driver 8.2 Standard Edition
 * Microsoft Mouse Driver 9.0 Standard Edition
 * Microsoft Mouse Driver for OS/2
 * Microsoft Mouse Driver for OS/2 1.2
 * Microsoft Mouse Driver 9.1 Standard Edition
 * Microsoft Mouse Driver 8.1 Standard Edition
 * Microsoft Mouse Driver 8.2 Standard Edition
 * Microsoft Mouse Driver 9.1 Standard Edition
 * Microsoft Notebook Optical Mouse
 * Microsoft Notebook Optical Mouse 3000
 * Microsoft Optical Mouse
 * Microsoft Optical Mouse by Starck
 * Microsoft Serial Mouse
 * Microsoft Serial Mouse
 * Microsoft Serial Mouse
 * Microsoft Serial Mouse
 * Microsoft Standard Optical Mouse
 * Microsoft Standard Wireless Optical Mouse
 * Microsoft Wheel Mouse 2.0
 * Microsoft Wheel Mouse 1.0
 * Microsoft Wheel Mouse Optical
 * Microsoft Wheel Mouse 2.0
 * Microsoft Wireless Entertainment Desktop 7000
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer for Bluetooth
 * Microsoft Intellimouse 2.00 Bluetooth
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader
 * Microsoft Wireless Laser Mouse 6000
 * Microsoft Wireless Laser Mouse 8000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse
 * Microsoft Wireless Notebook Optical Mouse 3000
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Notebook Presenter Mouse 8000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 2000
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Mouse 5000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Wheel Mouse
 * Microsoft Wireless Optical Mouse 1.0

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This article was previously published under Q321122



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

Warning The steps in the &quot;Resolution&quot; section may disable the internal pointing device on a portable computer.



SYMPTOMS
When you use a Microsoft pointing device on a Microsoft Windows-based computer, you may experience one or more of the following symptoms:
 * The pointer may move erratically.
 * The pointer may not respond when you move the pointing device.
 * Nothing happens when you click a button on the pointing device.
 * The pointing device may stop working after several minutes of use.
 * Some options or tabs may be unavailable in the Mouse item in Control Panel.
 * If you connect a Microsoft Plug and Play Serial Mouse, a Microsoft EasyBall, or a Microsoft IntelliMouse pointing device to the computer, the device may not be detected by Microsoft Windows. When you run the Add New Hardware Wizard, the issue is not resolved.



CAUSE
This issue may occur if files from a previous installation of a pointing device are still on the computer.



RESOLUTION
To resolve this issue, create a system restore point. Alternatively, back up your registry, remove the software for the pointing device software, remove the associated registry keys, remove the pointing device items from the Device Manager, and then reinstall the Microsoft pointing device. To do this, follow these steps.

Step 1: Create a system restore point or back up the registry
Use the appropriate method for your version of Windows.

Microsoft Windows XP and Windows Vista

 * 1) Press CTRL, press ESC, use the ARROW keys to select All Programs, and then press ENTER.
 * 2) Use the ARROW keys to select Accessories.
 * 3) Use the ARROW keys to select System Tools.
 * 4) Use the ARROW keys to select System Restore, and then press ENTER.
 * 5) Use the ARROW keys to select Create a restore point, and then press ENTER.
 * 6) Follow the instructions that appear on the screen to complete the restore point.

Microsoft Windows 2000 or Microsoft Windows 98
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Click Start, click Run, type regedt32 in the Open box, and then click OK. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet

 On the Registry menu, click Save Key. In the File name box, type a unique name for the key. In the Save In box, click a location for the file, and then click Save. On the Registry menu, click Exit.</li></ol>

Step 2: Remove the Microsoft IntelliPoint software or the Logitech software

 * 1) Press CTRL+ESC.
 * 2) Use the ARROW keys to select Control Panel, and then press ENTER.
 * 3) In Control Panel, use the ARROW keys to select Add or Remove Programs, and then press ENTER.
 * 4) Use the ARROW keys to select any IntelliPoint or Logitech software, press TAB to select Remove, and then press ENTER.

Step 3: Remove the registry keys
<ol> Press CTRL+ESC.</li> In Windows XP and in earlier versions of Windows, use the ARROW keys to select Run, and then press ENTER.

In Windows Vista, follow these steps: <ol style="list-style-type: lower-alpha;"> Use the ARROW keys to select All Programs, and then press ENTER.</li> Use the ARROW keys to select Accessories, and then press ENTER.</li> Use the ARROW keys to select Run, and then press ENTER.</li></ol> </li> In the Open box, type regedit, and then press ENTER.</li> Use the ARROW keys to select the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}

</li> Use the ARROW keys to select each subkey. Each subkey has a four-digit number. In the right pane, view the DriveDesc line. If the information to the right of the DriveDesc line indicates any kind of mouse, press DELETE to remove only that subkey. When you are prompted to confirm the deletion, click Yes.</li> Use the ARROW keys to select the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}

</li> Use the ARROW keys to select each subkey. Each subkey has a four-digit number. In the right pane, view the DriveDesc line. If the information to the right of the DriveDesc line indicates any kind of mouse, press DELETE to remove only that subkey. When you are prompted to confirm the deletion, click Yes.</li> Use the ARROW keys to select the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\*pnp 0f13

</li> Use the ARROW keys to select the *pnp 0f13 file, and then press DELETE. When you are prompted to confirm the deletion, click Yes.</li> Use the ARROW keys to select the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\hid#VID_045E&PID_

Note In this registry key,  is a number, such as 0009.</li> Press DELETE. When you are prompted to confirm the deletion, click Yes.</li> Repeat steps 10 and 11 to delete the following registry keys, if they are present on the computer: <ul> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li> <li> </li></ul> </li> <li>Use the ARROW keys to select the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceClasses\{378de44c-56ef-11d1-bc8c-00a0c91405dd}

</li> <li>Press DELETE. When you are prompted to confirm the deletion, click Yes.</li></ol>

Step 4: Remove devices from Device Manager
<ol> <li>Open Device Manager.

In Windows XP or in earlier versions of Windows, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Press CTRL+ESC, use the ARROW keys to select Control Panel, and then press ENTER.</li> <li>Use the ARROW keys to select System, and then press ENTER.</li> <li>Use the ARROW keys to select the Hardware tab.</li> <li>Use the TAB key to select Device Manager, and then press ENTER.</li></ol>

In Windows Vista, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Press CTRL+ESC, use the ARROW keys to select Control Panel, and then press ENTER.</li> <li>Use the ARROW keys to select System and Maintenance, and then press ENTER.</li> <li>Use the TAB key to select Device Manager, and then press ENTER.</li></ol> </li> <li>Use the ARROW keys to select Mice and other pointing devices, and then press ENTER.</li> <li>Click any pointing device that is related to IntelliMouse or USB, and then press DELETE. When you are prompted to confirm the deletion, click Yes.</li> <li>Follow the instructions that appear on the screen to remove the device.</li> <li>Use the ARROW keys to select Human Interface Devices, and then press ENTER.</li> <li>Use the ARROW keys to select any device under this heading, and then press DELETE. When you are prompted to confirm the deletion, click Yes.</li> <li>Repeat step 8 until you have removed all the devices.</li> <li>Use the ARROW keys to select Universal Serial Bus Controllers.</li> <li>Use the ARROW keys to select any device that indicates Root Hub or Host Controller, and then press DELETE. When you are prompted to confirm the deletion, click Yes.</li> <li>Use the ARROW keys to select Mice and other pointing devices.</li> <li>Use the ARROW keys to select any other devices under this heading, and then press DELETE. When you are prompted to confirm the deletion, click Yes.</li></ol>

Step 5: Reinstall the IntelliMouse pointing device

 * 1) Plug the IntelliMouse pointing device into the computer.
 * 2) Restart the computer.
 * 3) Follow the instructions that appear on the screen to complete the installation process.

<div class="moreinformation_section">

MORE INFORMATION
For more information about pointing devices that do not work as expected, click the following article number to view the article in the Microsoft Knowledge Base:

185663 The pointer moves erratically or does not respond when you use a Microsoft pointing device

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 1.10 2.00 2.10 2.20 easy track ball erratic

Keywords: kbhardware kbenv kbprb KB321122

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