Microsoft KB Archive/175929

Money 98: ErrMsg: Something Has Gone Wrong with Your Call

PSS ID Number: Q175929 Article last modified on 08-19-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 98 == 

= SYMPTOMS =

When attempting to download a bank statement or access other Internet services in Microsoft Money 98, you receive the following error message:

Something has gone wrong with your call. Please try again.

When attempting to download online quotes you receive the following error:

Money was not able to download Internet Quotes. Please verify the following and try again.

= CAUSE =

This can happen if you are using Microsoft Internet Explorer 4.0, but have it set to Work Offline, or if you are attempting to access the Internet through Windows NT 4.0 without your Internet connection established.

= RESOLUTION =

If you are using Microsoft Internet Explorer 4.0, make sure you are not in Offline mode. To confirm the status, see if Work Offline is selected on the File menu.

Money can not automatically establish an Internet connection in Windows NT. If you use Windows NT, connect to the Internet before starting Money to access any of the online features. Section 5 of Money’s Readme.txt file describes this problem. See the “More Information” section of this article for the contents of this Readme section.

= MORE INFORMATION =

Excerpt of the Money Readme File
5: ONLINE SERVICES WITH WINDOWS NT

Money can not automatically establish an Internet connection in Windows NT. If you use Windows NT, you need to connect to the Internet before starting Money to access any of Money’s online features.

If you’re using NT 4.0 and you have problems changing your dialing properties or creating a network connection, you might need to simply configure RAS to use TCP/IP:


 * 1) Go to Control Panel, then to Network. Under the Services tab, click Add, and select Remote Access Service. Click OK and restart your computer when prompted.
 * 2) If you get errors indicating that the service didn’t start, go to the Protocols tab of the Network control panel and install the Point to Point Tunneling Protocol.
 * 3) After you reboot, go back to the Services tab in the Network control panel. Select Remote Access Service and click Properties.
 * 4) Your modem should be listed. If it isn’t listed, you need to add it in the Modem control panel. Select your Modem and click Configure.
 * 5) Make sure that Dial out only or Dial out and Receive calls is selected. Click OK.
 * 6) Click the Network button.
 * 7) Make sure TCP/IP is the only protocol selected.
 * 8) Click OK and restart your computer when prompted.

If you still have trouble, the following might help you diagnose your problem:


 * 1) From My Computer, select Dial-Up Networking.
 * 2) Select New to create a new phonebook entry.
 * 3) Type a fake phone number and select the server tab. Make sure TCP/IP is selected as your protocol.
 * 4) Click OK.

= Additional query words: w_money 6.0 woody IE NT download =

Keywords : kbenv kberrmsg kbdta kbonline Version : WINDOWS:98 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.