Microsoft KB Archive/103837

Mac Works: HP DeskWriter Driver 3.9 Won’t Reset to US Letter

PSS ID Number: Q103837 Article last modified on 10-22-1998

2.0 3.0 3.0a 4.0

MACINTOSH

================================================================ ==

The information in this article applies to:

 == Microsoft Works for the Macintosh, versions 2.0, 3.0, 3.0a and 4.0 == 

= SYMPTOMS =

When you use the Hewlett-Packard (HP) DeskWriter driver 3.9 to print envelopes in Microsoft Works, the driver does not reset the printer to request paper from the regular paper tray.

After printing envelopes that must be fed manually, you might open the Page Setup dialog box, select US Letter, and send a new job to the printer. Page Setup may look fine, but the printer will not reset and will not pull paper from the tray. The printer waits for something to be fed under the rollers.

= RESOLUTION =

To reset the printer you may:

  Use an earlier driver and select US Letter.   Turn off the printer and turn it back on. If a job has been sent, but not printed, turning off the printer may cause the computer to stop responding (hang) or the application to quit unexpectedly. 

To properly reset your printer after printing envelopes using the HP DeskWriter driver 3.9:


 * 1) From the File menu, choose Page Setup.
 * 2) Select US Letter as your Media Size.
 * 3) Turn off the printer.
 * 4) Turn on the printer.
 * 5) Send a print job to the printer.

= MORE INFORMATION =

Hewlett-Packard has confirmed this to be a problem in its DeskWriter driver 3.9. For more information about this problem, contact HP technical support at (208) 323-2551 or (800)752-0900. To order a driver, contact Hewlett-Packard at (208) 323-6000.

The HP products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: 2.00 3.00 3.00a mac hang freeze quit hewlet packard desk writer re-set

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========================================================= Keywords : kbbuglist Version : 2.0 3.0 3.0a 4.0 Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.