Microsoft KB Archive/326728

= Your Account Is Locked Out When You View an FTP Server with Internet Explorer 6 =

Article ID: 326728

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Tablet PC Edition</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul>

 Microsoft Windows 2000 Datacenter Server</li></ul>

 Microsoft Windows 2000 Professional Edition</li></ul>

 Microsoft Windows 2000 Server</li></ul>

 Microsoft Windows NT Server 4.0 Standard Edition</li></ul>

 Microsoft Windows NT Server 4.0, Terminal Server Edition</li></ul>

 Microsoft Windows NT Workstation 4.0 Developer Edition</li></ul>

 Microsoft Windows Millennium Edition</li></ul>

<ul> <li>Microsoft Windows 98 Second Edition</li></ul> </li></ul>

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This article was previously published under Q326728

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SYMPTOMS
When you are using Internet Explorer to view an FTP server that has many levels of folders and you view folders that are five or more levels deep, your account may be locked out. This symptom only occurs on an FTP server that does not allow anonymous logons.

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CAUSE
After the first logon, a new logon attempt is made when you connect to another folder. Because Internet Explorer does not keep the password, a blank password is sent, and a logon that is not valid is recorded. If an account is set to lock out after three failed logons, the account is locked out when you go five levels deep in the folder structure.

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RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

<pre class="fixed_text">  Date         Time   Version         Size     File name 22-Jul-2002 11:42  5.50.4919.2200  248,080  Msieftp.dll

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: Account Lockout IE FTP

Keywords: kbhotfixserver kbbug kbenv kbfix kbqfe KB326728

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