Microsoft KB Archive/932004

= Error message when you try to upgrade a computer that is running Windows XP to Windows Vista: &quot;The legacy OS does not meet the software update requirements: 'Service Pack 2 for Windows XP'&quot; =

Article ID: 932004

Article Last Modified on 3/15/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Basic 64-bit edition
 * Windows Vista Home Premium 64-bit edition
 * Windows Vista Ultimate 64-bit edition
 * Windows Vista Business 64-bit edition
 * Windows Vista Enterprise 64-bit edition
 * Windows Vista Starter

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SYMPTOMS
When you try to upgrade a computer that is running Microsoft Windows XP to Windows Vista, you cannot select the Upgrade option. Also, you receive the following error message in the Install Windows dialog box:

Upgrade has been disabled

- The legacy OS does not meet the software update requirements: &quot;Service Pack 2 for Windows XP&quot;



CAUSE
This problem occurs because Windows XP Service Pack 2 is not installed.



RESOLUTION
To resolve this problem, follow these steps:  Exit the Windows Vista installation process. Install Windows XP Service Pack 2. To do this, visit the following Windows Update site:

http://update.microsoft.com

 Restart the Windows Vista installation process.

Keywords: kbexpertisebeginner kbtshoot kbprb KB932004

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