Microsoft KB Archive/323469

= RealOne Player May Cause an Error Message in Windows XP =

Article ID: 323469

Article Last Modified on 6/1/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q323469



SYMPTOMS
While you are using RealOne Player by RealNetworks, you may receive an error message that is similar to:

RealOne Player has encountered a problem and must be closed. We apologize for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that is similar to:

App name     App version  Module name   Module version  Offset - iexplore.exe 6.0.2600.0   pngu3266.dll  6.6.0.556       0001e700



CAUSE
There is a known compatibility issue with this version of RealOne Player and Windows XP.



RESOLUTION
Obtain and install the latest version of RealOne Player from RealNetworks. To obtain the latest version, visit the following RealNetworks Web site:

http://www.real.com/realone/index.html



MORE INFORMATION
For additional information about RealNetworks Inc., visit the following RealNetworks Web site:

http://www.realnetworks.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact RealNetworks, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbprod2web KB323469

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