Microsoft KB Archive/839568

= Backup quits unexpectedly when you insert an additional tape in Windows 2000 =

PSS ID Number: 839568

Article Last Modified on 3/30/2004

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The information in this article applies to:


 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you schedule a backup that will use the backup program in Microsoft Windows 2000, you experience both the following symptoms:
 * The tape device ejects the first backup tape and then prompts you to insert a new tape.
 * When you insert the new tape and then click OK, the backup program quits unexpectedly.



CAUSE
This problem occurs if all the following conditions are true:
 * You schedule an unattended backup on a stand-alone tape device.
 * The tape device requires more than one tape to complete the backup operation.
 * The media that you insert has been previously used.

In this scenario, the backup program cannot overwrite the additional tape that you insert. This problem occurs because Removable Storage cannot write a free media label on the tape when the backup program runs from a batch file.



WORKAROUND
To work around this problem, use one of the following methods.

Method 1: Write a free media label on the tape before you perform the backup operation
Prepare the tape that you require for the backup before you run the backup script or the backup command.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

831740 Adding free media identifiers to tape using the Removable Storage Manager command line utility in Microsoft Windows 2000

Method 2: Use a tape library
If your backup requires multiple tapes, add a tape library to your tape device.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: NTBackup

Keywords: kbwinservsetup kbStorageMgmt kbprb KB839568

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch

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