Microsoft KB Archive/245653

= Errors Opening Messages with Attachments on Terminal Server =

Article ID: 245653

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 4
 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 5

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This article was previously published under Q245653



SYMPTOMS
When you attempt to open a message with an attachment or you attempt to open an attachment, you may receive an error message similar to:

You do not have appropriate permissions to open.

Object not found.

You can open messages without attachments with no problem.



CAUSE
Permissions are improperly set on the %SystemRoot%\Temp folder on the server running Terminal Server. Each user needs Read permission on the %SystemRoot%\Temp folder and Full Control permission on his or her individual Temp folder. The permissions for the individual Temp folders are created by the operating system; the folders are located in a subfolder in the %SystemRoot%\Temp folder.



RESOLUTION
To resolve this issue, make sure that the permissions on the %SystemRoot%\Temp folder are set to Read for the Everyone group and that the operating system is correctly setting Full Control permission for each individual Temp folder.

Keywords: kbenv kberrmsg kbprb KB245653

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