Microsoft KB Archive/928788

= FIX: Windows Media Player 11 may not work correctly when you use the Media Sharing feature to stream Windows Media format video content across a home network =

Article ID: 928788

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows Media Player 11

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SYMPTOMS
In some cases, when you stream Microsoft Windows Media format video content across a home network by using the Media Sharing feature in Microsoft Windows Media Player 11, Windows Media Player may not work correctly.



CAUSE
This problem occurs because Windows Media Digital Rights Management does not correctly issue a license to the receiving computer or device. This problem may occur when the content that you are streaming uses Macrovision Analog Copy Protection.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Microsoft Windows XP for x86-based computers (all languages)
The following files are available for download from the Microsoft Download Center:

Download the WindowsMedia11-KB928788-x86-INTL.exe package now.

Note This hotfix does not have a 64-bit version for Windows XP. This installer will install the 32-bit version of this hotfix on the 64-bit version of Windows XP.

Microsoft Windows XP for x64-based computers (all languages)
The following files are available for download from the Microsoft Download Center:

Download the WindowsMedia11-KB928788-x64-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: WMP 11 WMP11

Keywords: kbtshoot kbbug kbfix KB928788

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