Microsoft KB Archive/309460

= Windows Stops Responding When You Run Disk Defragmenter =

Article ID: 309460

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q309460





SYMPTOMS
When you attempt to run Disk Defragmenter in Windows, your computer may stop responding (hang). This issue may not be resolved even after you run Scandisk from within Windows or from an MS-DOS prompt.



CAUSE
This behavior can occur if your computer has been infected with one or more viruses, such as the w32.funlove.4099 or the vbs.network.b virus.



RESOLUTION
Microsoft does not provide software that can detect or remove computer viruses. If you suspect or confirm that your computer is infected with a virus, obtain current antivirus software. For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base:

49500 List of Antivirus Software Vendors

For additional information about computer viruses, click the article number below to view the article in the Microsoft Knowledge Base:

129972 Description of Computer Viruses

If this article did not resolve your Disk Defragmenter issue, see the following Microsoft Knowledge Base article for a list of articles on Disk Defragmenter:

286263 List of Articles About the Disk Defragmentor Tool



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbprb KB309460

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