Microsoft KB Archive/257537

= WD2000: Netscape Navigator Quits When You View Web Page Created in Microsoft Word =

Article ID: 257537

Article Last Modified on 5/26/2001

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q257537



SYMPTOMS
In Netscape Navigator, when you view a Web page created in Microsoft Word, you may receive one of the following error messages, and Netscape Navigator may quit:  In Microsoft Windows 95/98:

This program has performed an illegal operation

and will be shut down.

If the problem persists, contact the program

vendor.

When you click Details, you receive the following error message:

NETSCAPE executed an invalid instruction in module at 0000:00000017.

-or- In Microsoft Windows 2000:

netscape.exe has generated errors and will be closed by Windows.

You will need to restart the program.

An error log is being created.

To view the error log, point to Search on the Windows Start menu, and then click For Files or Folders. In the Search for files and folders named box, type drwtsn32.log and click Search Now. After the file is found, right-click Drwtsn32 (Drwtsn32.log) and then click Open on the shortcut menu.



RESOLUTION
This problem is known to occur with Netscape Navigator version 4.08. To correct this problem, upgrade your Netscape Navigator Web browser to a later version (for example, Netscape Navigator version 4.7).



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbnofix kbprb KB257537

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