Microsoft KB Archive/122407

Error 556 Using Word and Bookshelf Together

PSS ID Number: Q122407 Article last modified on 06-30-1995

2.00a-CD 2.00c

WINDOWS

= SYMPTOMS =

When you start Word with “Quote of the Day” set to run at startup, or if you try to run the Bookshelf features from Word, you may get an Error 556 and a message indicating you should call Microsoft Product Support.

= CAUSE =

This error can occur for one of the following reasons:


 * The path to the Multimedia Viewer files is not in the PATH statement in the AUTOEXEC.BAT file.
 * The BOOKSHLF.DLL file in the directory is old.
 * Multiple BOOKSHLF.DLL files exist on the computer’s hard drive.

= RESOLUTION =

  Add the path to the Multimedia Viewer files to the PATH statement in the AUTOEXEC.BAT.   Upgrade the BOOKSHLF.DLL file to match with the correct version of Multimedia Word that is being used. This file is located on the Multimedia Word & Bookshelf CD-ROM in the following location (for both Multimedia and Video & Sound Editions): .DLL   Delete all copies of the BOOKSHLF.DLL file except the one located in the directory. 

KBCategory: kbmm kbenv kberrmsg KBSubcategory: Additional reference words: 2.00a-CD 2.00c mmwinword error message errmsg err msg 556 bookshelf multimedia multi-media

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Copyright Microsoft Corporation 1995.