Microsoft KB Archive/97675

= Making the Macintosh Service Cache PageMaker =

Article ID: 97675

Article Last Modified on 9/30/2003

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APPLIES TO


 * Microsoft LAN Manager 2.1 Standard Edition
 * Microsoft LAN Manager 2.1a
 * Microsoft LAN Manager 2.2 Standard Edition

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This article was previously published under Q97675



SUMMARY
Print jobs from PageMaker 4.2 (Macintosh side) may disappear rather than printing on a printer attached to a LAN Manager server running the Macintosh Service release 1.0a. This happens because the Macintosh Service does not have the PREP file with the PostScript subroutines the jobs require. To fix this, guarantee that the Macintosh Service caches the appropriate PREP file for PageMaker print jobs. A procedure for this is described below in the RESOLUTION section.

(Even though this problem occurs under LAN Manager Macintosh Service 1.0a and PageMaker 4.2, it can also happen in the Macintosh Service version 1.0 with other Macintosh applications.)



SYMPTOMS
The print jobs spool correctly to the queue, display printing status, then disappear.



CAUSE
Every version of the Macintosh operating system has its own PREP file that is identified by a version number (5.2, 6.0, 7.0, and so on) that is visible in the top right corner of the print dialog. LAN Manager Macintosh Service does NOT have its own version of the PREP files, so it caches the different versions of the PREP files the first time it encounters them and subsequently replies that it has them and the client does not need to download them again. When the Macintosh prints directly to a printer, it makes these PREP files permanent on the printer until a power cycle or a reset.

Print jobs disappear when the Macintosh Service cannot process them because it does not have the PREP file with the PostScript subroutines the jobs require.



RESOLUTION
To guarantee that the Macintosh Service caches the appropriate PREP file for the PageMaker print jobs, stop MacPrint and restart it to clear the cache. You may also have to ensure that the first print job sent to the LAN Manager server is from PageMaker 4.2 (or the Macintosh application that has problems printing).

Additional query words: 2.10 2.10a 2.20 1.0 1.0a Mac PageMaker print

Keywords: KB97675

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