Microsoft KB Archive/324774

= Clients Are Prompted for Credentials Two Times =

PSS ID Number: 324774

Article Last Modified on 10/9/2003

-

The information in this article applies to:


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server
 * Microsoft Windows Small Business Server 2003, Premium Edition
 * Microsoft Windows Small Business Server 2003, Standard Edition

-



This article was previously published under Q324774



SYMPTOMS
After you type your credentials and then successfully log on to Microsoft Outlook Web Access (OWA), you may be prompted for your credentials again. If you do not type your user name in the &quot; \ &quot; format, or if you click Cancel, you receive the following error message:

Login failed or cancelled.



CAUSE
This problem occurs because a default domain is not specified for Basic Authentication in the Public virtual directory. By default, the Public virtual directory is located under the Default Web Site in Internet Services Manager.



RESOLUTION
To resolve this problem, specify the default domain in Exchange System Manager as follows:
 * 1) Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
 * 2) Under Servers, expand the Protocols, the HTTP, and the Exchange Virtual Server nodes.
 * 3) Right-click the Public virtual directory, and then click Properties.
 * 4) Click the Access tab, and then click Authentication.
 * 5) Under Basic Authentication, type the same value in the Default Domain box as the default domain for the Exchange virtual directory.
 * 6) Click OK two times.
 * 7) Right-click Default Web Site, and then click Stop.
 * 8) Right-click Default Web Site, and then click Start.

Additional query words: exch2kp2w twice XCCC

Keywords: kberrmsg kbprb KB324774

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St kbSBServ2003Pre kbSBServ2003Search kbSBServ2003St kbSBServSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.