Microsoft KB Archive/184181

= OFF98: Errors Saving File with Port Juggler Extension Enabled =

Article ID: 184181

Article Last Modified on 11/13/2003

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APPLIES TO


 * Microsoft Excel 98 for Macintosh
 * Microsoft Word 98 for Macintosh
 * Microsoft PowerPoint 98 for Macintosh

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This article was previously published under Q184181



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- WARNING -

THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN

CONFIRMED OR TESTED BY MICROSOFT. USE ONLY

WITH DISCRETION.

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SYMPTOMS
When you save a file in any of the Microsoft Office 98 Macintosh Edition programs, you may receive one of the following error messages:

The application has unexpectedly quit, because an

Error of type 1 occurred.

You should save your work in other open applications and restart the

Computer.

-or-

The application "Microsoft Excel" has unexpectedly quit, because an

error of type 2 occurred.

You should save your work in other open applications and restart the

computer.

-or-

Sorry, a System error occurred.

bus error

To temporarily turn off extensions, restart and hold down the SHIFT key.



CAUSE
This problem may occur if you are running Port Juggler version 4.7.x on your computer.



WORKAROUND
Use one of the following methods to work around the problem.

Method 1
Install version 4.6 of Port Juggler.

Method 2
Disable the Power Port extensions. To do this, follow these steps:

 Point to Control Panels on the Apple menu, and then click Extensions Manager. Click to clear the check box for any of the following extensions:

Port Juggler

PJ 4x

PJ Classic

PJ Power

PJ Power5

 Click Restart.

For more information about Port Juggler, contact Momentum, Inc. For information about how to contact Momentum, Inc., query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Port Juggler is manufactured by Momentum, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OFF98 powerport crash

Keywords: kbbug kbnofix kbfaq KB184181

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