Microsoft KB Archive/838223

= You receive the &quot;Your search encountered an error&quot; error message when you search a SharePoint Portal Server 2003 site =

Article ID: 838223

Article Last Modified on 10/16/2007

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APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

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SUMMARY
This article discusses a problem that you may experience when you perform a search query on a server that is running Microsoft Office SharePoint Portal Server 2003, and the search generates the following error message:

Your search encountered and error. If the problem persists, contact the portal site administrator.

This error message occurs when you remove an Index Server from a topology without removing the CatalogName catalog from the Index Server first.



SYMPTOMS
When you perform search query on a server that is running Microsoft Office SharePoint Portal Server 2003, you may receive the following error message:

Your search encountered and error. If the problem persists, contact the portal site administrator.

If you view the event log, you may receive the following error message:

Event Type: Error

Event Source: Microsoft SharePointPS Search Service

Event Category: Search service

Event ID: 7043

Date: Date

Time: Time

User: N/A

Computer: Computer_name

Description:

The index cannot be loaded.

Context: http://portalurl/ Application, CatalogName Catalog

Details:

The content index cannot be enabled because its propagation version cannot be verified against the dedicated index server. This can occur when either the dedicated index server is offline or the content index is out-of-date. (0x80040427)

For more information visit

http://www.microsoft.com/servers/redirect/contentredirect2.asp

For more information, see Help and Support Center at

http://support.microsoft.com.



CAUSE
This problem may occur when the Index Server that holds the CatalogName catalog is taken out of the topology through the SharePoint Portal Administration program. If the search server is then restarted or the appropriate services are restarted, the search server will try to contact the Index Server that is holding the CatalogName catalog. If the Index Server is not available or is not responding, the catalog is marked as disabled.

If any catalog is disabled on a search box, the catalog is removed from the query load balancing. This means that if all the search servers in your server farm enter into this condition, there will be no search servers to respond to the query, and the users will receive the error message that is mentioned in the &quot;Applies To&quot; section when submitting queries.



WORKAROUND
To work around this problem, add the Index Server back into the topology and create an empty CatalogName catalog on this Index Server. You can then manually set the PropSequenceNumber key in the registry so that the search server can validate the catalog.

You must remove the catalogs that are not correct from the Index Server before you add the Index Server to the topology. To do this, you must use the Catutil.exe tool. After you remove the appropriate catalogs, you must restart the search servers.

Note If you intend to add the catalog back to the Index Server, you must rebuild the catalog first, and then re-propagate the catalog.

For additional information about how to use the Catutil.exe tool, click the following article number to view the article in the Microsoft Knowledge Base:

825484 How to use the Catutil.exe tool



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how to initiate an Index Server for a SharePoint Portal Server 2003 site, click the following article number to view the article in the Microsoft Knowledge Base:

823207 HOW T0: Make SharePoint Portal Server Help files searchable on the portal site

