Microsoft KB Archive/944126

= Your Zune device stops responding when you press a button or a control =

Article ID: 944126

Article Last Modified on 12/4/2007

-

APPLIES TO


 * Zune Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 80GB Digital Media Player

-



SYMPTOMS
When you press a button or a control on your Zune device, you experience one or more of the following issues:
 * Your Zune device stops responding.
 * The screen on your Zune device remains black and does not turn on or respond.
 * Your Zune device stops responding when you use it to take one of the following actions:
 * To play videos, music, podcasts, or the radio
 * To transfer files or to synchronize files



CAUSE
This behavior may occur when one or more of the following conditions are true:
 * The hold switch is in the locked position, and one or more of the following conditions are true:
 * The backlight on the Zune device turns off.
 * The Zune device is turned off.
 * The Zune device goes to sleep.
 * The battery charge is weak.



THINGS TO TRY
To resolve this behavior, use one or more of the following methods:  Unlock the hold switch. To unlock the hold switch, move the hold switch to the unlocked position. It may help to move the switch back and forth to make sure that the switch is fully in the unlocked position. After you unlock the hold switch, press the Play/Pause button to wake the device. Restart the Zune device. To restart the Zune device, set the hold switch to the unlocked position, and then press and hold the Back button as you press the top of the Zune pad. When the Zune device begins to restart, release the button. Connect the Zune device to a power source. If the Zune device is off, connecting the Zune device to a power source will wake the Zune device and turn it on. If the battery does not have a charge, it may take several minutes for the Zune device to turn on. For more information about how to charge the Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

927348 How to charge the battery in your Zune device

 Update the device. As soon as the Zune device is back up and running, connect the Zune device to the computer that has the latest Zune software installed, and then update the device to the latest Zune device software version. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update your Zune device



Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB944126

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.