Microsoft KB Archive/944781

= When you use a drag-and-drop operation to move or to copy an Outlook e-mail message on a Windows XP SP2-based computer, the operation fails without any notification =

Article ID: 944781

Article Last Modified on 12/5/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional 

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SYMPTOMS
Consider the following scenario:
 * You are running a Windows XP Service Pack 2 (SP2)-based computer.
 * You use a drag-and-drop operation to move or to copy an e-mail message from Microsoft Office Outlook to a new location.
 * The path length of the new location is about 256 characters.

In this scenario, the e-mail message cannot be moved or copied to the new location. The operation fails without any notification.

Note When this operation fails in earlier operating systems, such as in Windows XP SP1, you receive an error message that resembles the following:

Error Copying File or Folder

The filename or extension is too long



RESOLUTION
A hotfix is available to resolve this problem. After you apply this hotfix, you receive an error message when the drag-and-drop operation fails.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP SP2 installed.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86-based versions


WORKAROUND
To work around this problem, use the Save As option to save the e-mail message from Outlook. Then, if the operation fails because of the path length of the target location, you receive an error message.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertisebeginner kbfix kbqfe kbhotfixserver KB944781

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