Microsoft KB Archive/283250

= OLEXP: Error Message: The File Name Is Already in Use -3216 =

Article ID: 283250

Article Last Modified on 10/2/2002

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APPLIES TO


 * Microsoft Outlook Express 5.0 Macintosh Edition

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This article was previously published under Q283250



For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you attempt to connect to an Internet Messaging Access Protocol (IMAP) server to check e-mail, you receive the following error message:

Could not retrieve mail from the account &quot;&quot;

The file name is already in use.

Error: -3216



CAUSE
One or more components of the Macintosh Operating System (OS) networking technology Open Transport is damaged.



RESOLUTION
Remove and reinstall the following Open Transport support files:
 * Open Transport
 * Open Transport ASLM Modules



MORE INFORMATION
To resolve the error described in the &quot;Symptoms&quot; section, you must replace the core Open Transport support files. These files may be found in the following path:



NOTE:The following steps apply to Macintosh OS 9.x.
 * 1) Locate the two Open Transport support files named in the &quot;Resolution&quot; section.
 * 2) Drag the files to the Macintosh Trash.
 * 3) Insert the Macintosh Operating System CD. The two files to be replaced are located in the same path on the CD.
 * 4) Drag the files from the Extensions folder on the CD to the Extensions folder on the Macintosh hard drive.
 * 5) Restart the Macintosh, and then start Entourage to test the connection to the IMAP server.

Additional query words: Apple Mac

Keywords: kberrmsg kbprb KB283250

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