Microsoft KB Archive/273177

= XADM: Exchange Database Engine Counters Not Installed During Upgrade =

Article ID: 273177

Article Last Modified on 10/26/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q273177





SYMPTOMS
After you upgrade to Exchange 2000 Server, the following event(s) may appear in the event log, and one or more Performance Monitor counters may not function properly:

Event ID: 3009

Type: Error

Source: LoadPerf

Category: None

Description: Installing the performance counter strings for ESE97 failed. The error code is DWORD 0 of the record data.

-or-

Event ID: 1008

Type: Error

Source: Perflib

Category: None

Description: The Open Procedure for service &quot;ESE98&quot; in DLL &quot;C:\EXCHSRVR\bin\exeperf.dll&quot; failed. Performance data for this service will not be available. Statuscode returned is data DWORD 0.

When this behavior occurs, the Exchange 2000 Server Setup log file contains lines similar to the following:   [17:30:21] Interpreting line  [17:30:21] Process created ... waiting (180000) [17:30:21] Process has exited with 0x0000b7



CAUSE
This problem can occur when a registry setting associated with a Performance Monitor counter is damaged, causing the Exchange 2000 Server Setup program to incorrectly determine that the counters associated with the Exchange Database Engine have already been installed.



WORKAROUND
To work around this problem, manually install the counters associated with the Exchange Database Engine. To do so, at a command prompt, change to the \System32 folder, type the following and then press ENTER:

lodctr :\eseperf.ini

where  is the partition where Exchange 2000 is installed, and  is the directory path to which exchsrvr\bin exists.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: jet exeperf.dll

Keywords: kbproductlink kbbug kbnofix KB273177

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