Microsoft KB Archive/140089

Money: ErrMsg: Your Modem Is Being Used by Another Application

PSS ID Number: Q140089 Article last modified on 08-19-1998

WINDOWS:1.0,2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 Microsoft Money versions 4.0, 4.0a for Windows 95 == Microsoft Money versions 3.0, 3.0a == 

= SYMPTOMS =

In Microsoft Money, when you call Online Services, you may receive one of the following error messages.

In Money 99, 98, 5.0 or 4.0
Your modem is being used by another application. Please close the application and try again.

In Money 3.0
Your modem is turned off, improperly configured, or in use by another application. Press F1 for more info.

= CAUSE =

Before making the call to Online Services, Money checks the communication port to see if it is in use by other programs or hardware. (Note that Money does not check all communication ports, but only checks the port to which it is assigned.) If Money detects that another program is using the communication port, it generates the error message described in the “Symptoms” section.

= RESOLUTION =

Close all other communications software programs before dialing Online Services through Microsoft Money.

= MORE INFORMATION =

If you have problems closing the open communication programs, you can have Windows end the program by using either of the following procedures, depending upon the version of Windows you are using:

Windows 95/98

 * 1) Press CTRL+ALT+DELETE.
 * 2) Click the program name in the Close Program dialog box, and then click End Task.
 * 3) Repeat steps 1 and 2 until you have closed all communications programs.

Windows 3.x

 * 1) Press CTRL+ESC.
 * 2) Click the program name in the Task List dialog box, and then click End Task.
 * 3) Repeat steps 1 and 2 until you have closed all communications programs.

= Additional query words: w_money comm com 97 6.0 7.0 dolly =

Keywords : kberrmsg kbdta kbonline kbfaq Version : WINDOWS:1.0,2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1998.