Microsoft KB Archive/908786

= You cannot view printer properties for a network printer that is located on an AMD64-based computer that is running Windows Server 2003 x64 Edition =

Article ID: 908786

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition

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SYMPTOMS
When you right-click a printer and then click Properties, you receive the following error message:

Printer properties cannot be displayed.

This symptom occurs if the following conditions are true:
 * You installed a network Point and Print printer on a client computer that is running one of the following operating systems:
 * Microsoft Windows Server 2003
 * Microsoft Windows XP Service Pack 1 (SP1) or earlier
 * Microsoft Windows 2000
 * The network Point and Print printer is directly connected to an AMD64-based computer.
 * The AMD64-based computer is running Windows Server 2003 x64 Edition.



RESOLUTION
To resolve this problem, use one of the following methods.

Windows Server 2003
To resolve this problem, install Windows Server 2003 Service Pack 1 (SP1). For more information about how to obtain Windows Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Windows XP SP1 or earlier versions of Windows XP
To resolve this problem, install Windows XP Service Pack 2 (SP2) or later versions of Windows XP. For more information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kberrmsg kbtshoot KB908786

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