Microsoft KB Archive/135917

= Cannot Connect to Novell Drive - Account is Locked Out =

Article ID: 135917

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q135917





SYMPTOMS
Your NetWare account is locked out when you try to establish a connection to a Novell server from File Manager using Client Services for NetWare (CSNW) or Gateway Services for Netware (GSNW).



CAUSE
This problem occurs when the NetWare and Windows NT user accounts have the same username, but different passwords, and the NetWare account is restricted to "Lock out after three (or up to six) bad logons."

When you log on, Windows NT tries to establish a connection to the default preferred server using the Windows NT credentials (Windows NT username and Windows NT password). When this fails, you are prompted to select a preferred NetWare server and enter a password. If you enter the correct NetWare password, the connection is established and you can connect to shares through File Manager with no problems.

If you choose not to logon to the Novell server by choosing Cancel or by selecting None for the preferred server, Windows NT still tries to connect to the Novell server several times using the Windows NT credentials. Each attempt by Windows NT to establish a connection is counted as a failed logon attempt. If you later attempt to connect to the NetWare drive from File Manager, the attempt fails as the account is locked out.



WORKAROUND
To work around this problem, make sure the Windows NT and NetWare account passwords match.



STATUS
Microsoft has confirmed this to be a problem in Windows NT Workstation and Server versions 3.5, 3.51, and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt user name

Keywords: kbnetwork KB135917

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