Microsoft KB Archive/923411

= The error message &quot;HTTP 404 error - Resource not found&quot; is garbled when you access Outlook Web Access in Microsoft Exchange Server 2003 and you are using a DBCS language =

Article ID: 923411

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
In an organization that uses Microsoft Exchange Server 2003, you access Microsoft Office Outlook Web Access. Additionally, you are using a Double Byte Character Set (DBCS) language. When you perform an action that triggers the &quot;HTTP 404 error - Resource not found&quot; error message, you find that this error message is garbled.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the following services will be restarted, when you install the hotfix:
 * Microsoft Exchange Information Store
 * Simple Mail Transfer Protocol (SMTP)
 * Microsoft Exchange Routing Engine
 * Network News Transfer Protocol (NNTP)
 * HTTP SSL
 * IIS Admin Service

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC OWA

Keywords: kbexpertiseadvanced kberrmsg kbdbcs kbexchangeowa kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB923411

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