Microsoft KB Archive/172922

= Active Desktop Items Stop Working When Offline =

Article ID: 172922

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Internet Explorer 1.0
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 3.2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q172922



SYMPTOMS
Active Desktop items that host Java programs may stop working when Internet Explorer is offline.



CAUSE
This behavior can occur if the Java program has been removed from the Temporary Internet Files folder.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Empty the Temporary Internet Files folder or increase the amount of hard disk space it uses by using the appropriate method:


 * 1) * Empty the Temporary Internet Files folder by following these steps:


 * 1) *# In Internet Explorer, click Internet Options on the View or Tools menu.
 * 2) *# On the General tab, click Delete Files under Temporary Internet Files.
 * 3) *# Click OK when you are prompted to delete the files, and then click OK again.
 * 4) * Increase the amount of hard disk space the Temporary Internet Files folder uses by following these steps:


 * 1) *# In Internet Explorer, click Internet Options on the View or Tools menu.
 * 2) *# On the General tab, click Settings under Temporary Internet Files.
 * 3) *# Move the "Amount of disk space to use" slider to the right.
 * 4) *# Click OK, and then click OK again.
 * 5) Connect to the Internet.
 * 6) Right-click an empty area on the desktop, point to Active Desktop, and then click Update Now to update the Active Desktop items.



MORE INFORMATION
Active Desktop items are retrieved from the cache when Internet Explorer is offline. If the cache reaches its maximum size, Java programs may be automatically removed from the cache to make room for current downloads. If an Active Desktop item hosts a Java program that has been removed from the cache and Internet Explorer is offline, the Active Desktop item stops working.

Additional query words: 4.00

Keywords: kbenv kbfaq KB172922

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