Microsoft KB Archive/303040

= CG5: Error Message: &quot;An Unspecified Error Has Occurred&quot; When You Attempt to Start Clip Gallery =

Article ID: 303040

Article Last Modified on 1/7/2006

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APPLIES TO

 Microsoft Clip Gallery 5.0, when used with:  Microsoft Word 2000 Standard Edition

 Microsoft Publisher 2000 Standard Edition

 Microsoft Home Publishing 2000 Standard Edition 

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This article was previously published under Q303040

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SYMPTOMS
When you attempt to start Microsoft Clip Gallery in any of the programs listed at the beginning of this article, you may receive the following error message:

An unspecified error has occurred. Clip Gallery could not complete this operation. For more information, press F1 now and see troubleshooting and Clip Gallery Help.

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CAUSE
This behavior can occur if the Artgal50.mmc file is damaged (corrupted).

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RESOLUTION
To resolve this issue, rename the Artgal50.mmc file as &quot;Argal50.old&quot;, and then restart Clip Gallery. Clip Gallery creates a new Artgal50.mmc file when you restart the program. To do this, follow the set of steps appropriate to your operating system.

Microsoft Windows 98, Windows 98 Second Edition, or Microsoft Windows NT 4.0

 * 1) Click Start, point to Find, and then click Files or Folders.
 * 2) In the Named box, type Artgal50.mmc, and then click Find Now.
 * 3) In the search results list, right-click Artgal50.mmc, and then click Rename.
 * 4) Type Artgal50.old, and then press ENTER.
 * 5) Restart your computer.
 * 6) Start any of the programs listed at the beginning of this article, and then open the document that you want to insert a picture or clip art image into.
 * 7) On the Insert menu, point to Picture, and then click Clip Art.

Microsoft Windows Millennium Edition or Microsoft Windows 2000

 * 1) Click Start, point to Search, and then click For Files or Folders.
 * 2) In the Search for files or folders named box, type Artgal50.mmc, and then click Search Now.
 * 3) In the Search Results list, right-click Artgal50.mmc, and then click Rename.
 * 4) Type Artgal50.old, and then press ENTER.
 * 5) Restart your computer.
 * 6) Start any of the programs listed at the beginning of this article, and then open the document that you want to insert a picture or clip art image into.
 * 7) On the Insert menu, point to Picture, and then click Clip Art.

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MORE INFORMATION
The Clip Gallery file Artgal50.mmc is a catalog that stores clip property information for all the clip art files that you add to Clip Gallery. Clip property information includes thumbnails, keywords, and categories. When the file is corrupted, Clip Gallery is unable to access this information. When you rename your damaged Artgal50.mmc file, Clip Gallery creates a new Artgal50.mmc file. Note that when a new version of this file is created, you must re-import the clips that you previously added, and then re-enter the clip property information for those clips.

One Artgal50.mmc file is created for each user and is stored in the following default folder:  On a Microsoft Windows 95 or Windows 98-based computer, the file is located at



where  is the drive letter of the hard disk on which Windows is installed.

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If you have enabled Windows 98 user profiles, the file is located at



where  is the drive letter of the hard disk on which Windows is installed, and   is your logon ID for your computer.</li> On a Windows NT 4.0-based computer, the file is located at



where  is the drive letter of the hard disk on which Windows is installed, and   is your logon ID for your computer.</li> On a Windows 2000-based computer, the file is located at



where  is the drive letter of the hard disk on which Windows is installed, and   is your logon ID for your computer.</li></ul>

For more information about the Artgal.mmc file in Microsoft Clip Gallery, click Microsoft Clip Gallery Help on the Help menu, type artgal.mmc in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

Keywords: kberrmsg kbprb KB303040

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