Microsoft KB Archive/896674

= You receive a &quot;STOP 0x000000C2&quot; error message on a Windows 2000-based computer =

Article ID: 896674

Article Last Modified on 9/20/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
On a Microsoft Windows 2000-based computer, you may experience any one of the following symptoms:  Your computer automatically restarts.  After you log on, you receive the following error message:

Microsoft Windows

The system has recovered from a serious error.

A log of this error has been created.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

When you click the click here link at the bottom of the message box, you see error signature information that is similar to the following: BCCode: 000000C2 BCP1: 00000007 BCP2: 00000b8a BCP3: f955c940 BCP4: f955c948 OSVer: 5_1_2600 SP : 0_0 Product: 256_1  You receive the following Stop error message on a blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:


 * STOP: 0x000000C2 (0x00000007, 0x00000b8a, 0xf955c940, 0xf955c948)

BAD_POOL_CALLER

 An error message that is similar to the following is logged in the System event log:

Date:

Source: System

Error Time:

Category: (102)

Type: Error

Event ID: 1003

User: N/A

Computer:

Description: Error code 000000C2, parameter1 00000007, parameter2 00000b8a, parameter3 f955c940, parameter4 f955c948. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000c2 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c



CAUSE
This issue occurs because of a problem in the NTFS file system driver.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
Restart the computer after you apply this fix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000, x86-based versions   Date         Time   Version            Size    File name --  15-May-2005  16:18  5.0.2195.7050     513,456  Ntfs.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: bugcheck bug check crash kernel bluescreen 0xC2C2

Keywords: kberrmsg kbbug kbfix kbqfe kbocabucket kbhotfixserver KB896674

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