Microsoft KB Archive/296398

= SMS: SP3 Clients with Novell Intranetware Redirector Cause Spoolsv.exe to Consume Memory During Inventory =

Article ID: 296398

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q296398



SYMPTOMS
After you install Systems Management Server (SMS) 2.0 Service Pack 3 (SP3) on a client that is running Intranetware 4.71 or 4.8, the Spoolsv.exe utility starts to consume a lot of memory during a hardware inventory cycle. Eventually, you receive an error message that states that the workstation is running low on virtual memory.



CAUSE
This behavior occurs because of a known issue that is caused by the Novell file, Nwspool.dll.



WORKAROUND
To work around this behavior, obtain and install an updated version of Nwspool.dll, which you can obtain in following two Novell knowledge base articles:

Novell TID 10059191

Novell TID 10053738

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The following information is an excerpt from Novell TID 10053738:   This issue has been addressed in NWSPOOL.DLL build 28NOV2000 or later for the Novell Client 4.8 for Windows NT/2000. Currently the NWSPOOL.DLL 28NOV2000 build for the Novell Client 4.8 for Windows NT/2000 is available as 250903.EXE from the Novell Support Connection file finder. Note this file is available as-is and is continuing to receive regression testing. Note: In SMS SP3, the Sms_def.mof file enumerates the Win32_VideoController class by default to enable hardware inventory to capture video card information for all multiple-video card clients. If you need to resolve this issue to upgrade your Nwspool.dll file, disable the Win32_VideoController class within the Sms_def.mof file, which you can find on the site server prior to the Nwspool.dll upgrade.

You can find the Sms_def.mof file in the Sms\Inboxes\Clifiles.src\Hinv folder on the site server.



MORE INFORMATION
To modify the Sms_def.mof file, use the Mofman.exe utility that is included in the Support.exe bundle in SMS SP2, or make the following modifications by using a text editor, such as NotePad:

To Use Mofman.exe

 * 1) Make a backup copy of your present Sms_def.mof file.
 * 2) Run the Mofman utility.
 * 3) Open the Sms_def.mof file, which you can find in the Sms\Inboxes\Clifiles.src\Hinv folder on the site server.
 * 4) Expand \\root\\cimv2\\sms.
 * 5) Scroll down to Win32_VideoController and then click it once.
 * 6) After it is selected, click No next to Report.
 * 7) Save the file.

To Make the Changes in NotePad
 Make a backup copy of your present Sms_def.mof file. In NotePad, open the Sms_def.mof file. Search for Win32_VideoController. Four lines above Win32_VideoController, you see an SMS_REPORT statement; change the TRUE value to FALSE.  Save the file. The modified section should look like the following sample: [SMS_Report(false), SMS_Group_Name(&quot;Video Controller&quot;), ResID(7200),ResDLL(&quot;SMS_RXPL.dll&quot;), SMS_Class_ID(&quot;MICROSOFT|VIDEO_CONTROLLER|1.0&quot;)] class Win32_VideoController : SMS_Class_Template </li> Run the following command from a command prompt in the Sms\Inboxes\Clifiles\Hinv path to check the integrity of the changes:

mofcomp -check sms_def.mof

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For additional information about the error message that you receive when you use Mofman.exe from Back Office Resource kit, click the article number below to view the article in the Microsoft Knowledge Base:

237495 SMS Err Msg: ERROR 2 Failed to Run MofComp

For additional information about the Sms_def.mof file, click the article number below to view the article in the Microsoft Knowledge Base:

199318 SMS: How SMS Uses the SMS_DEF.MOF in Hardware Inventory

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Additional query words: prodsms

Keywords: kbbug kbclient kbconfig kbinterop kbosnovell kbprb KB296398

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