Microsoft KB Archive/255626

= OL2000: (CW) How to Troubleshoot Microsoft Mail Configuration Problems =

Article ID: 255626

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q255626



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SUMMARY
This article describes how to troubleshoot common Outlook configuration problems when you use Outlook as a Microsoft Exchange Server client.

NOTE: Begin your troubleshooting with the "General Configuration Troubleshooting" section.



MORE INFORMATION
Outlook (in Corporate or Workgroup mode) uses information services to send, store, receive messages and items, and to store addresses. The Microsoft Mail service configures the local e-mail capabilities in Outlook. This service contains the settings that are transmitted to the Microsoft Mail Post Office to authenticate your account and to authorize the delivery your mail. To determine the specific settings to access your mailbox, see your mail administrator.

General Configuration Troubleshooting
The following steps are suggested for configuration problems. After you complete each step, test the problem to see if that step resolved it.
 * Check your network connection.
 * Create a new mail profile.
 * Set up a test Microsoft Mail Post Office.

Check Your Network Connection
On the Start menu, point to Programs, and then click Windows Explorer. If you do not see the drive letter that is used for the Microsoft Mail Post Office, make sure that you know where your Microsoft Mail Post Office is located on your computer or network.

Contact your mail administrator for more information about configuring your mail service. For additional information about finding the location of your Microsoft Mail system, click the article number below to view the article in the Microsoft Knowledge Base:

142746 How to Set Up and Administer a Microsoft Mail Post Office

Create a New Mail Profile
These steps help you identify if your existing profile is causing your configuration issues. Do not delete your existing profile until you troubleshoot the problem because you may need to reference the settings.  On the Start menu, point to Settings, and the click Control Panel. Double-click the Mail or Mail and Fax icon. Click the Services tab, then click Show Profiles to list your profiles. Click Add to start the Inbox Setup Wizard. Click Manually configure information services, and then click Next. In the Profile Name box, type a name for the new profile.</li> Click Add, and then double-click Microsoft Mail. If the Microsoft Mail service is not available, see the following article on the Microsoft Knowledge Base Web site:

245205 XCLN: Outlook 98 Corporate Workgroup Mode Doesn't Install MSMail

</li> Type the path to your Microsoft Mail Post Office, or click Browse to locate it.</li> On each tab, select the information that you want. If you are not sure which settings to use, see your mail administrator for more information.</li> Click OK.</li> Click Add and then double-click Personal Folders. Type a new file name to create a new personal folders file.</li> Click Yes to accept the default settings for the new personal folders file.</li> In the When Starting Microsoft Outlook, use this profile list, click the profile that you just created.</li></ol>

Set up a Test Microsoft Mail Post Office
To determine whether Outlook or the Microsoft Mail Post Office is the cause of the problem, create a test post office. For additional information about creating a post office, click the article number below to view the article in the Microsoft Knowledge Base:

142746 How to Set Up and Administer a Microsoft Mail Post Office

Use your mail profile with the Microsoft Mail service, and point to the test post office that you created. If this profile functions correctly, your original post office may be damaged. Check with your post office administrator to verify that the configuration information is correct.

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