Microsoft KB Archive/230673

= SBS Fax Service Notifies User of Unsuccessful Fax Jobs =

Article ID: 230673

Article Last Modified on 11/19/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q230673



SUMMARY
BackOffice Small Business Server (SBS) has the ability to notify you of successful fax attempts with e-mail notification. This feature is enabled by default in SBS 4.5.

There are instances when the SBS Fax service sends e-mail notification of an unsuccessful fax attempt. However, not all unsuccessful fax jobs result in e-mail notification, and if the SBS Fax client does not properly spool the fax job to the SBS Fax service, no e-mail error notice is generated.



MORE INFORMATION
The following examples are possible unsuccessful fax jobs and the resulting e-mail notification message. There may be other instances that result in e-mail notification that are not listed here.

NOTE: The values for Sender, Recipient, and Fax number, correspond to the information the user specifies in the Compose New Fax wizard. The Device name is the fax modem installed on the computer.  Busy telephone line

Microsoft Fax Server was unable to send the fax attached below.

Sender:

Recipient:

Fax number:

Pages: 0

Time: 8:23:52

Device name:

Reason: Busy

 Telephone line connection is lost during transmission

Microsoft Fax Server was unable to send the fax attached below.

Sender:

Recipient:

Fax number:

Pages: 0

Time: 8:19:36

Device name:

Reason: Unknown fatal error

 Sent job is canceled after receiving fax machine answers phone

Microsoft Fax Server was unable to send the fax attached below.

Sender:

Recipient:

Fax number:

Pages: 0

Time: 8:10:41

Device name:

Reason: Aborting job

 Receiving fax machine does not answer

Microsoft Fax Server was unable to send the fax attached below.

Sender:

Recipient:

Fax number:

Pages: 0

Time: 8:03:42

Device name:

Reason: No answer

 Call is answered by voice (not by fax machine)

Microsoft Fax Server was unable to send the fax attached below.

Sender:

Recipient:

Fax number:

Pages: 0

Time: 8:31:21

Device name:

Reason: Busy



