Microsoft KB Archive/902273

= You may experience unexpected external device connection and synchronization behavior after you uninstall ActiveSync 4.0 and then reinstall an earlier version of ActiveSync =

Article ID: 902273

Article Last Modified on 11/29/2007

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APPLIES TO


 * Microsoft ActiveSync 4.0

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SYMPTOMS
After you uninstall Microsoft ActiveSync 4.0 and then reinstall an earlier version of Microsoft ActiveSync, you may experience unexpected external device connection and synchronization behavior.



CAUSE
This problem occurs because the Rapi.dll file and the Ceutil.dll file remain in the %Windir%\System32 folder when you uninstall ActiveSync 4.0. You must manually remove these files before you install an earlier version of ActiveSync.



WORKAROUND
To work around this problem, follow these steps to uninstall ActiveSync 4.0, and then install an earlier version of ActiveSync on the desktop computer:
 * 1) Uninstall ActiveSync 4.0.
 * 2) In File Explorer, navigate to the System32 folder in the Windows folder, and then manually delete the following files:
 * 3) * Rapi.dll
 * 4) * Ceutil.dll
 * 5) Install an earlier version of ActiveSync.

Keywords: kbtshoot kbprb KB902273

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