Microsoft KB Archive/189994

ActiMates: Replacement Policy for ActiMates Products

PSS ID Number: Q189994 Article last modified on 04-21-1999

WINDOWS:1.0,1.0a,2.0,3.0

WINDOWS

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The information in this article applies to:

 Microsoft ActiMates Arthur, version 1.0 Microsoft ActiMates Barney, version 1.0 Microsoft ActiMates D.W., version 1.0 Microsoft ActiMates PC Pack, version 2.0 Microsoft ActiMates TV Pack, versions 2.0, 3.0 Microsoft Arthur’s Brain Teasers, version 1.0 Microsoft Arthur’s Reading Roundup, version 1.0 Microsoft Arthur’s Math Carnival, version 1.0</li> Microsoft Barney Goes to the Circus, version 1.0a</li> Microsoft Barney Under the Sea, version 1.0a</li> Microsoft Fun on Imagination Island with the Microsoft ActiMates PC Pack, version 2.0</li> Microsoft Fun on the Farm with Barney, version 1.0a</li> Microsoft ActiMates Dipsy, version 1.0</li> Microsoft ActiMates Laa Laa, version 1.0</li> Microsoft ActiMates Po, version 1.0</li> Microsoft ActiMates Teletubbies, version 1.0</li> == Microsoft ActiMates Tinky Winky, version 1.0 == </li></ul>

= SUMMARY =

This article describes the official replacement policy for ActiMates Interactive products.

= MORE INFORMATION =

This replacement policy applies to the ActiMates Interactive Barney, Arthur, D.W., Teletubbies, PC Pack, TV Pack, and software titles.

Fulfillment Part Numbers, Descriptions, and Quantities
Due to the expense of the hardware units compared to the software and miscellaneous components, we have separated out some components of the PC Pack and TV Pack.

NOTE: If the transmitters themselves need to be replaced, then the entire pack needs to be replaced by ordering the full packaged product SKU.

The following table lists the product, the product’s SKU, and a description of the product.

ActiMates Software
Title SKU Description ———————————————————————–

Barney Fun on the Farm 765-00011 ActiMates Sftwr Barney 1.0 Win32 Eng NA CustSvc CD Farm

Barney Goes to the Circus 765-00010 ActiMates Sftwr Barney 1.0 Win32 Eng NA CustSvc CD Circus

Barney Under the Sea 765-00009 ActiMates Sftwr Barney 1.0 Win32 Eng NA CustSvc CD Sea

Arthur’s Reading Roundup A05-00004 ActiMates Sftwr Arthur 1.0 (Arthur Reading) Win32 Eng NA CustSvc CD Reading

Arthur’s Math Carnival A05-00005 ActiMates Sftwr Arthur 1.0 (Arthur Math) Win32 Eng NA CustSvc CD Math

Arthur’s Brain Teasers A05-00006 ActiMates Sftwr Arthur 1.0 (Arthur Games) Win32 Eng NA CustSvc CD Games

Warranties

 * All products come with the standard Microsoft 30-day money-back guarantee.
 * Hardware devices come with a 90-day limited warranty. It is up to Microsoft’s discretion whether the product is repaired, replaced, or if the customer is granted a refund. It is preferable to replace the product and not grant the customer a refund.

Customers should be asked the date of their purchase and should be checked through Consumer History and Workbench. If the customer’s purchase date is within either warranty period, they should be given the following options:


 * They can exchange the product at the store where the item was purchased.
 * They can send the product directly to Microsoft along with a copy of the purchase receipt and the defective product, and we will send them a replacement product. For information about returning the product, refer customers to the Customer Service number listed in the Getting Started booklet. The number is (800) 370-9255.
 * If they are within 40 days of the product purchase date (we are extending the 30-day guarantee by 10 days as a grace period), the purchase price can be refunded.
 * After the first 40 days, customers can only receive a replacement product. (See the next option for an exception to this rule.)
 * If the customer is told that the 40 day warranty period has expired, but they continue to insist they want a refund because the product was not opened until the winter holidays, we can extend the refund period to 40 days past Christmas (February 3).

NOTE: The defective product must be returned prior to the shipment of the replacement product.

Replacement Prices
We are not offering a special replacement price for people with purchase dates outside the warranty period. This is a common policy within the toy industry.

Who Is Allowed to Order and Receive a Product?
Only a customer who has been checked through Consumer History and Workbench and has returned their defective unit with a copy of receipt of purchase can receive a replacement product.

Additional query words: acti-mates acta mates barnie returns dw kbimu actimates

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========================================================= Keywords : kbpolicy kbref actimates barney kbimu Version : WINDOWS:1.0,1.0a,2.0,3.0 Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1999.