Microsoft KB Archive/186941

= Mac Bookshelf 96-97 Err Msg: Unable to Start Because of an Error =

Article ID: 186941

Article Last Modified on 12/19/1999

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APPLIES TO


 * Microsoft Bookshelf 96-97 for Macintosh

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This article was previously published under Q186941



SYMPTOMS
When you attempt to start Bookshelf 96-97 for Macintosh, you may receive the following error message:

Unable to start because of an error.



CAUSE
This behavior can occur if a memory compression extension is running on the computer.



RESOLUTION
To resolve this issue, disable any memory compression extensions that are running. To do so, follow these steps:
 * 1) On the Apple menu, point to Control Panels, and then click Extensions Manager.
 * 2) Click the check box for the memory compression extension to clear it.
 * 3) Quit Extensions Manager.
 * 4) Restart the computer.

Additional query words: 96-97 mm mmtitles multimedia multi media bs bs96 books ram doubler

Keywords: kberrmsg kbenv kbprb KB186941

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