Microsoft KB Archive/838037

= The Settings menu does not open when you use the keyboard shortcut to start On-Screen Keyboard =

Article ID: 838037

Article Last Modified on 4/6/2004

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Service Pack 4
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you use just press ALT+F4 on the physical keyboard to start On-Screen Keyboard, the Settings menu on the Start may not open on a Microsoft Windows 2000-based computer.



CAUSE
This issue occurs because you use the keyboard shortcut to start On-Screen Keyboard. When you start On-Screen Keyboard in this way, the Settings menu may not open even though you click Start, and then point to Settings.

This issue does not occur when you use a pointing device such as mouse to start On-Screen Keyboard.



WORKAROUND
To work around this issue occur, log off your computer, and then log on again.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbinfo kbenv kbenable KB838037

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