Microsoft KB Archive/890896

= White text appears on a white background when you try to create an e-mail message in Word 2002 =

Article ID: 890896

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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SYMPTOMS
When you try to use Microsoft Word 2002 as your e-mail editor in Microsoft Outlook 2002, the text that you type in the body of the message appears as white letters on a white background. You cannot see what you type. You also experience this symptom when you try to create a new e-mail message in Word 2002.



CAUSE
This issue occurs if the space next to the Theme button on the Personal Stationery tab in E-mail Options is blank.



RESOLUTION
To resolve this issue, select the theme that you want to use in e-mail that is created in Word 2002. If you do not want to use a theme, you must select the No Theme option.
 * 1) In Word 2002, on the Tools menu, click Options.
 * 2) Click the General tab, and then click E-Mail Options.
 * 3) Click the Personal Stationery tab, and then click Theme.
 * 4) In the Choose a Theme list, click the name of the theme you want to use. If you do not want to use a theme, click No Theme.
 * 5) Click OK three times.



Additional symptoms
When you view the font options in the FONT dialog box, the Font Color box does not contain a color selection. You may expect the Font Color box to contain a rectangle that is filled with the color white.

On the Personal Stationery tab in the E-mail Options dialog box, the following conditions are true:
 * The space next to the Theme button is blank. You may expect this space to display the name of the theme or the text No theme currently selected.
 * In the New mail messages area, the Font button appears dimmed, and the text Sample Text does not appear in the sample box.
 * In the Replying or forwarding messages area, the Font button appears dimmed, and the text Sample Text does not appear in the sample box.

Keywords: kbtshoot kbprb KB890896

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