Microsoft KB Archive/811056

= XL2000: Excel Stops Responding (Hangs) When You Try to Insert an Object =

Article ID: 811056

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition

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SYMPTOMS
When you click Object on the Insert menu to insert an object into a Microsoft Excel worksheet, Excel may stop responding (hang).



CAUSE
This problem may occur if you have a large number of standard programs installed or ActiveX controls registered. When you insert an object into a worksheet, Excel enumerates the HKEY_CLASSES_ROOT registry key to obtain the list of possible objects. When Excel tries to build the list of insertable objects to display in the Insert Object dialog box, if the list exceeds an internal limit in Excel, the program may stop responding.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 Public Update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kb3HR1

Keywords: kbbug kbfix kboffice2000presp4fix kbqfe kbhotfixserver KB811056

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