Microsoft KB Archive/890549

= You cannot format a shared cluster hard disk volume, and you receive &quot;The format did not complete successfully&quot; error message in Windows Server 2003 =

Article ID: 890549

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
You cannot format a shared cluster hard disk volume. When you try to format a shared cluster hard disk volume, the format operation appears to complete, but after the format operation reaches 100 percent, you receive the following error message from the Logical Disk Manager service:

The format did not complete successfully.

This issue occurs even when you have followed the instructions that are described in the following Microsoft Knowledge Base article.

257937 How to format an existing partition on a shared cluster hard disk



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
  Date         Time   Version            Size    File name --  17-Dec-2004  03:12  5.2.3790.242       66,560  Resrcmon.exe

Windows Server 2003, Enterprise Edition for Itanium-based Systems
  Date         Time   Version            Size    File name --  17-Dec-2004  03:12  5.2.3790.242      174,080  Resrcmon.exe     IA-64



WORKAROUND
To work around this problem, use one of the following methods.

Method 1: Delete the physical hard disk resource, format the hard disk volume that you want, and then re-create the physical hard disk resource
Important All nodes that are in the cluster must be online before you use this method.  Click Start, point to Administrative Tools, and then click Cluster Administrator. Remove any dependencies that are configured on the physical disk resource. To do this, follow these steps:  Click the Resources folder that is in your cluster. In the right pane, right-click the Shared Disk resource that you want, and then click Properties. On the resource Properties page, click the Dependencies tab, click the resource in the Resource dependencies list, and then click Modify.

Important We recommend that you make a note of the dependency resources so that you can add them back later.</li> Click the dependency resource that is in the Dependencies list, and then click the left arrow to remove the dependency resource.</li> Repeat step c for each dependency resource.</li> Click OK two times.</li></ol> </li> Click the Resources folder that is in your cluster, right-click the Shared Disk resource that you want, click Delete, and then click Yes.</li> Format the hard disk volumes that you want.</li> Create the physical disk resource, and then add the resource dependencies that you want.

For more information about how to create a physical disk resource, see the Cluster Administrator Help. To do this, click Help Topics on the Cluster Administrator Help menu, double-click Server Clusters, click How To, click Manage Resources, and then click Create a new resource.</li></ol>

Method 2: Disable the Clusdisk.sys filter driver, format the hard disk volume that you want, and then enable the Clusdisk.sys filter driver
Important Only one node that is in the cluster must be running during this method. Therefore, before you use this method, shut down all the other nodes that are in the cluster.
 * 1) Click Start, point to Administrative Tools, click Computer Management, and then click Device Manager.
 * 2) Make sure that Show hidden devices is enabled. To enable hidden devices, click Show hidden devices on the View menu.
 * 3) Expand Non-Plug and Play Drivers, right-click Cluster Disk Driver, click Properties, click the Driver tab, in the Startup type list click Disabled, and then click OK.
 * 4) Quit Computer Managagement, and then restart your computer.
 * 5) Format the hard disk volumes that you want.
 * 6) Click Start, point to Administrative Tools, click Computer Management, and then click Device Manager.
 * 7) Expand Non-Plug and Play Drivers, right-click Cluster Disk Driver, click Properties, click the Driver tab, click System in the Startup type list, and then click OK.
 * 8) Quit Computer Management, and then restart your computer.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB890549

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