Microsoft KB Archive/910318

= You cannot export user accounts to a recovered database by using the Mbconn.exe tool in Exchange 2000 Server =

Article ID: 910318

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
After you recover a Microsoft Exchange Server store database to a recovery server in Microsoft Exchange 2000 Server, you cannot export user accounts to the recovered database by using the Mbconn.exe tool. The exported user account list is corrupted.



CAUSE
This problem occurs if a user account includes characters from a Double Byte Character Set (DBCS) encoding scheme in the display name. For example, this problem occurs if Chinese characters appear in the display name.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup before you install the hotfix.

For more information about how to obtain these software updates, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB910318

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