Microsoft KB Archive/831654

= You cannot see a graph or a spreadsheet when you view active HTML storage reports =

Article ID: 831654

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Windows Storage Server 2003

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SYMPTOMS
When you use Microsoft Internet Explorer from a client computer to view an active HTML storage report on a Microsoft Windows Storage Server 2003 network attached storage (NAS) appliance, you cannot see a graph or a spreadsheet in the active HTML storage report.



RESOLUTION
The hotfix that resolves this problem permits the graph or the spreadsheet to appear in the browser on the client computer. However, the report page that explains the graph data or the spreadsheet data still appears in English and not in the default language of the client computer.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Size        File name 12-Dec-2003 22:46  32,417,141  Storage manager 2.0 kb831654.zip



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
After you install this hotfix on the server, you must reinstall the Veritas Storage Manager 2.0 OCX for Server Appliances client on the client computer. The Storage Manager 2.0 OCX for Server Appliances client is distributed from the server that is running Windows Storage Server. To remove and then reinstall the Storage Manager 2.0 OCX for Server Appliances client, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Click Start, and then click Control Panel.
 * 2) Click Add or Remove Programs.
 * 3) In the list of currently installed programs, click Storage Manager 2.0 OCX for Server Appliances, and then click Remove.

The next time that you view an active HTML storage report, you are prompted to reinstall the Storage Manager 2.0 OCX for Server Appliances client.



For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbhotfixserver kbfix kbbug kboem KB831654

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