Microsoft KB Archive/826925

= The Check Names feature in Outlook Web Access does not return a list of possible recipients in Windows Server 2003 =

Article ID: 826925

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you use the Check Names feature to resolve the e-mail address of a recipient in Microsoft Outlook Web Access (OWA), the Check Names feature does not return a list of possible recipients. Only the Remove and the Cancel options are available. You experience this issue if one of the following conditions is true:
 * You try to resolve only the first name.
 * You try to resolve only the last name.
 * You try to resolve only part of the e-mail alias.



CAUSE
This issue may occur if the user accounts were created through the Active Directory Users and Computers tool in Microsoft Windows Server 2003. This issue is caused by a problem in the method that the Windows Server 2003 global catalog uses to process queries that include multiple index attributes.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 64-Bit Edition
  Date         Time   Version            Size    File name --  22-Aug-2003  12:35  5.2.3790.79     4,008,448  Ntdsa.dll        IA-64

Windows Server 2003 32-bit edition
  Date         Time   Version            Size    File name --  22-Aug-2003  13:59  5.2.3790.79     1,520,128  Ntdsa.dll



WORKAROUND
To work around this problem, configure your Outlook Web Access servers to use a Microsoft Windows 2000 Server global catalog.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbactivedirectory kbclient kbglobalcatalog kbwinserv2003presp1fix kbuser kbinterop kbmisctools kbqfe kbfix kbbug KB826925

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