Microsoft KB Archive/264195

= Memory Problems with Certain Models of Dell Laptop Computers =

Article ID: 264195

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q264195



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
Certain models of Dell laptop computers may experience various system instabilities under certain conditions, ranging from blue-screen errors, to the system becoming unresponsive, or an inability to properly resume from the Suspend or the Standby mode.



CAUSE
Some system models have been found by the manufacturer to have a faulty memory module or memory circuit. The potentially affected systems are:

Latitude CPx H

Latitude CPi R

Latitude CPt C

Latitude CPi A

Latitude CS R

Inspiron 5000

Inspiron 3700

Inspiron 7500

Inspiron 7000

Inspiron 3500



RESOLUTION
Dell has a utility that you can download to test the system memory (RAM) circuits of affected computers. For more information, please see the following Web page on the manufacturer's World Wide Web site:

http://support.dell.com/us/en/filelib/download/index.asp?fileid=2780



STATUS
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWMEM bios bugcheck hang crash &quot;blue screen&quot; lock freeze frozen winnt ntrelease win95 win98 win95x win98x kbhw kb3rdparty corrupt w98standby

Keywords: kb3rdparty kbhardware kbprb KB264195

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