Microsoft KB Archive/132317

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GP Fault When Using PaperDirect Templates

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Q132317

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

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SYMPTOMS
You may receive a general protection fault (GP fault) in WINWORD.EXE when creating a document based on PaperTemplates from PaperDirect. These templates are included with the Hewlett-Packard (HP) 4p printer or are available through catalog purchase.

The following templates are affected:

  Influence Business Cards          BC0505.DOT Essex Rolo Post Card             RC5203.DOT Multipurpose Card                RC5101.DOT Laser 1-Pass with Peel Off Label PA1024.DOT Influence Envelope               EV0502.DOT One-Up Rotary Card               RC5003.DOT One-Up Mailing Label             RC5101.DOT Envelope                         A2_ENV.DOT Influence Brochure Mailer Plus   BMT512.DOT

STATUS
PaperDirect Technical Support has confirmed this to be a problem with PaperTemplates version 5. This affects all templates in the set. There is at this time no other workaround.

The PaperTemplates products included here are manufactured by PaperDirect, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

RESOLUTION
Switch from Normal view to Page Layout view before working with these templates. To do this, go to the View menu and choose Normal.

Additional query words: 6.0 winword gpf word6 word7

Keywords : kbtemplate

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Technology :