Microsoft KB Archive/817981

= Icons in Folder Tree Views Are Too Small to Click or to See Clearly =

Article ID: 817981

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you increase your monitor's dots per inch (DPI) setting, icons in folder tree views may be too small to see clearly. Icons that may be affected include tree expansion boxes that contain a plus or a minus sign, folder icons, and check boxes. These icons may be too small to click by using your mouse pointer. However, text appears correctly and clearly.



CAUSE
This problem occurs when the DPI setting in Display Properties is set to a custom size greater than 100%.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version   Size       File name ---  17-Jun-2003  19:20  5.3.18.1  1,076,000  Windowsxp-kb817981-x86-enu.exe After the fix is installed, the following files will have the listed attributes or later:   Date         Time   Version         Size       File name --  17-Jun-2003  18:09  1.0.0.1         4,198,544  Luna.mst 17-Jun-2003 18:34  6.0.2800.1236   1,331,200  Shdocvw.dll



WORKAROUND
To work around this problem, decrease the DPI setting. To do this, follow these steps:
 * 1) Click Start, click Appearance and Themes, and then click Display.
 * 2) Click the Settings tab, and then click the Advanced button.
 * 3) On the General tab, change the DPI setting value to Normal size (96 DPI).
 * 4) Click OK two times.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbqfe kbfix kbbug kbinterop kbsyssettings KB817981

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