Microsoft KB Archive/942675

= How to obtain support for Windows Live OneCare =

Article ID: 942675

Article Last Modified on 10/26/2007

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APPLIES TO


 * Windows Live OneCare
 * Windows Live OneCare Beta

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Product information
Windows Live OneCare is a comprehensive, integrated, automatic computer health service that consists of many services:
 * Antivirus and Firewall helps protect computers from viruses, worms, Trojan horses, malicious users, and other threats.
 * Antispyware is a security technology that helps protect computers from spyware and other unwanted software. You can manually scan your computer for spyware or schedule the program to perform a scan automatically.
 * Windows OneCare Backup enables you to copy important files and settings to CDs, to DVDs, or to an external hard disk. Regular backups can help protect important data from loss because of accidental deletion, viruses, or a hardware or software failure.
 * Tune-up handles routine maintenance and helps improve computer performance.
 * Online Picture Backup (beta version) enables you to keep the photos on your computer protected against all kinds of disasters by letting OneCare safely, securely, and automatically lock the photos away online.

Windows Live OneCare Beta 2.0

 * On July 11, 2007, Microsoft released a new beta of Windows Live OneCare 2.0 to the public. This beta contains new features and improvements for customers in France and the United Kingdom. For support options for the 2.0 beta, see the &quot;Support options&quot; section.

This 2.0 beta offers several new improvements on the current version. As is typical for most betas, there is no telephone support. However, all Windows Live OneCare 2.0 beta customers are invited to receive no-charge, assisted support online. To access this support, visit the Windows Live OneCare Web site:

http://onecare.live.com

To download the beta, visit the following Microsoft Web site:

http://get.live.com/betas/onecare_betas

To help protect your children online, visit the Family Safety from Windows Live OneCare Web site:

https://fss.live.com



PID location
On Help menu, click About Windows Live OneCare.

Beta users
 Customers who are using Windows Live OneCare 2.0 beta are not entitled to telephone support. To submit an incident online, visit the following Web site, and then move through the Help Center:

http://onecare.live.com



90-day free trial users
 Customers who are using the 90-day free trial are not entitled to telephone support. To submit an incident online, visit the following Web site, and then move through the Help Center:

http://onecare.live.com

 Issues with installation of the free trial are not supported by telephone. To submit an incident online, visit the following Web site, and then move through the Help Center:

http://onecare.live.com



Paid subscribers and retail customers
Paid subscribers and retail customers are entitled to unlimited no-charge warranty support by telephone or by online chat. The hours of operation for paid Windows Live OneCare subscribers in the United States and Canada are 24 hours a day, 7 days a week.

Note Support in certain international markets is provided during normal business hours. To find contact information for the subsidiary in your region, visit http://www.microsoft.com/worldwide.

Paid subscribers can also submit an incident online. To do this, visit the following Web site, and then move through the Help Center:

http://onecare.live.com

For a Windows Live OneCare product overview, visit the following Microsoft Web site:

http://onecare.live.com

Keywords: kbhowto kbexpertisebeginner kbsubserv kbinfo KB942675

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