Microsoft KB Archive/944561

= You receive an error message when you try to deploy or to remove a Deployment Agent in Forefront Server Security or in Antigen Enterprise Manager =

Article ID: 944561

Article Last Modified on 12/17/2007

-

APPLIES TO


 * Microsoft Forefront Server Security Management Console
 * Microsoft Antigen Enterprise Manager 9.0
 * Microsoft Forefront Security for Exchange Server
 * Microsoft Antigen for Exchange
 * Microsoft Forefront Security for SharePoint

-



SYMPTOMS
When you try to deploy a Deployment Agent in Microsoft Forefront Server Security Management Console or in Microsoft Antigen Enterprise Manager, you receive an error message. Additionally, you receive an error message if you try to remove the Deployment Agent. The error message that you receive depends on the action that you try to perform:  If you try to deploy a Deployment Agent, you receive the following error message:

Cannot connect to [Server_Name]. This failure might be caused by the server being down or by an agent malfunction.

 If you try to remove a Deployment Agent, you receive the following error message:

Could not delete service.





CAUSE
This issue occurs when you try to deploy or to remove the Deployment Agent immediately after a previous deployment.



RESOLUTION
To resolve this issue, repair the Deployment Agent on the managed server, remove the Deployment Agent, and then redeploy the Deployment Agent. To do this, follow these steps:
 * 1) In Add or Remove Programs, click the Microsoft Antigen Enterprise Manager Deployment Agent   or the Microsoft Forefront Server Security Deployment Agent , click Change, and then click Repair.
 * 2) The Deployment Agent service is stopped.
 * 3) After the repair operation is complete, remove the Deployment Agent.
 * 4) Redeploy the Deployment Agent from the Forefront Server Security Management Console or from the Antigen Enterprise Manager.

