Microsoft KB Archive/135854

Works Unexpectedly Quits with QuickTime on a Power Macintosh

PSS ID Number: Q135854 Article last modified on 10-22-1998

4.0 4.0a 4.0b

MACINTOSH

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= SYMPTOMS =

When you insert a QuickTime movie into a Works document, the program may unexpectedly quit.

Also, when running the Works Demo included with the multimedia version, the Demo program may unexpectedly quit. This occurs when the program reaches the portion of the demo that processes “bullets.”

These problems may also be accompanied the following error message:

The application “unknown” has unexpectedly quit, because an error of type 1 occurred.

= CAUSE =

These problems may occur if both the QuickTime (version 1.6.x) and QuickTime PowerPlug (version 2.0) extensions are in the Extensions Folder.

= RESOLUTION =

To eliminate the problem, use one of the following methods:

Method 1
Replace QuickTime (version 1.6.x) with QuickTime (version 2.0).

-or-

Method 2
Remove QuickTime PowerPlug (version 2.0) and replace with QuickTime PowerPlug (version 1.0).

= MORE INFORMATION =

To install a different version of QuickTime or PowerPlug, use the System Software installation disks or CD-ROM that came with the computer.

For additional information about the Works 4.0 demo, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: QQ126850 TITLE : Multimedia Works: Hang at Bullet Screen in Froggy Demo

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kb3rdparty kbmm kberrmsg KBSubcategory: 3rdparty mwksprb macmm macworkskb

Additional reference words: 4.00 4.00a 4.00b mac m_works cdrom froggy mmworks compact cd ====================================================================== Keywords : kberrmsg Version : 4.0 4.0a 4.0b Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.