Microsoft KB Archive/85699

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HP IIIsi Err Msg: &quot;EE Load Com10&quot; When Printing Envelopes

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Q85699

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SUMMARY
If you print an envelope from Microsoft Word for Windows to a Hewlett- Packard (HP) LaserJet Series IIIsi printer with an envelope feeder, the printer will display the following error message if the envelope tray is not set for the correct envelope size:

EE LOAD COM10

Change the More Information paragraph to:

MORE INFORMATION
Notes:

Winword 6.0:
This article assumes that the paper source is envelope. From the File menu, choose Page Setup, select the Paper Source tab. Make sure that Envelope is selected, then choose the OK button.

Winword 2.X:
This article assumes that the &quot;Printer's Envelope Feeder has been Installed&quot; check box is selected. From the Tools menu, choose Options. Under Category, select Print. Make sure that the &quot;Printer's Envelope Feeder has been Installed&quot; check box is selected, then choose the OK button.

If the envelope tray on the HP LaserJet Series IIIsi is set correctly, the following message will appear when you print an envelope using the Create Envelope command in Word for Windows:

EE TRAY = COM 10

To set the correct envelope size on your HP LaserJet Series IIIsi, use the following steps:

  Remove the envelopes from the envelope feeder, then reinsert them. The following message should appear on the printer:

EE TRAY =

 Press the plus sign (+) and/or minus sign (-) keys on the printer until &quot;COM 10&quot; appears, then press the ENTER key on the printer.

When you change envelopes, turn on the printer, or print to the envelope tray, the printer will display the &quot;EE Tray = COM 10&quot; message.

For more information on how to change settings on your printer, refer to the HP LaserJet Series IIIsi manual.