Microsoft KB Archive/129908

Money Err Msg: Could Not Complete the Call at This Time

PSS ID Number: Q129908 Article last modified on 09-13-1997

3.00 3.00a 4.00 4.00a

WINDOWS

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========================================================= 3.00 3.00a 4.00 4.00a WINDOWS kbother kberrmsg kbprb

= SYMPTOMS =

When you try to access Money online features, you may receive one of the error messages below specific to your version of Money.

Money 5.0, 4.0
When you connect to Online Services you may receive the following message:

Online Service received your instructions, but could not complete the call. The call may have been interrupted by call-waiting. Please try again. If this message repeats, call Online Service Customer Support. Do you want to complete your call now?

Money 3.0
When you connect to On-Line Services in Money 3.0, you may receive the following message:

On-Line services has received your instruction, but could not complete the call at this time. You will now be prompted to complete the call.

= RESOLUTION =

If you have successfully connected to Online Services in the past and have not made any changes to your system, contact your online provider or contact Online Services (630) 300-3020, Monday-Friday 8 A.M. to 5 P.M. CTS)

To contact your online provider, please also see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q118894 TITLE : Support Phone Numbers for Money Online Services

If you have never made a successful connection, or have recently made changes to your system that may affect how your modem functions, please see the following articles in the Microsoft Knowledge Base before contacting Online Services:

ARTICLE-ID: Q138455 TITLE : Troubleshooting Communication Problems in Money for Windows 95

ARTICLE-ID: Q121221 TITLE : Money: Modem Troubleshooting Guide for Windows 3.x

If you are sending online bill payments, please also see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q148300 TITLE : Money: Avoiding Duplicate Payments When Communication Fails

For information about sending and receiving files, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q130091 TITLE : Money: How to Save Send and Receive Files

KBCategory: kbother kberrmsg kbprb KBSubcategory: kbonline

Additional reference words: w_money pay on-line quotes on-line bank on line National Payment Clearinghouse inc. NPCI 3.00 4.00 online Alien

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========================================================= Keywords : kbonline Version : 3.00 3.00a 4.00 4.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.