Microsoft KB Archive/187477

= OL98: Import from Schedule+ Causes Access Violation on Windows NT =

Article ID: 187477

Article Last Modified on 9/22/2005

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q187477



SYMPTOMS
When attempting to import Microsoft Schedule+ 7.0x files into Microsoft Outlook 98 running on Windows NT 4.0, Outlook will attempt to create temp files in the %SYSTEMROOT% folder. The import may fail, with an Access Violation, if permission is restricted to the %SYSTEMROOT% folder, and the logged on user does not have permission to access the folder.



CAUSE
Outlook produces an access violation when it is unable to write temp files for calendar data. With the fix detailed below, Outlook will first attempt to use the temp folder. If no temp folder is specified, it will use the %SYSTEMROOT% folder.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next release of Microsoft Outlook that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes:  File Name    Version --- rm.dll         8.5.5327.0 (or later) Transmgr.dll   8.5.5327.0  (or later)



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Keywords: kbbug kbfix kbinterop kbqfe kbhotfixserver KB187477

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