Microsoft KB Archive/297090

= The Performance Counters for the Exchange Event Source Do Not Increment from a Remote Connection =

Article ID: 297090

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q297090



SYMPTOMS
After you have set up the Mobile Information Server Exchange Event Source on Microsoft Exchange 2000 Server, the Performance Monitor counters that are specific to the Exchange Event Source may not report any activity when they are viewed from a remote Performance Monitor (Perfmon.exe) connection.

Even if push messages are sent correctly by means of the Exchange Event Source, the counters, such as, Events Triggered or Total notifications sent, do not increment (they remain at zero [0]).



CAUSE
This problem can occur because the remote Performance Monitor counters work with Microsoft Remote Registry service (Regsvc.exe). For the new counters to register with this service, the service has to be restarted.

Performance Monitor counters can read correctly on the console of the server, but a remote Performance Monitor (by means of the Performance Monitor Microsoft Management Console [MMC] from another workstation) displays all of the counters at zero (0).



WORKAROUND
To work around this problem, restart the Microsoft Remote Registry service on the Exchange Event Source server (Exchange 2000 Server). This restart can cause the newly added counters to register with the Microsoft Remote Registry service when it starts up.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
In some situations, the objects for the Store sink are not displayed in the list of available objects when the computer is connected remotely. You can fix this problem by cycling the Microsoft Remote Registry service.

Additional query words: flatline count store sink events triggered notifications rate sent total mis ees

Keywords: kbbug KB297090

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