Microsoft KB Archive/244252

= Installing AOL 5 in Windows 95 Causes Problems for Non-AOL DUN Connections =

Article ID: 244252

Article Last Modified on 5/28/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 2.0

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This article was previously published under Q244252



SYMPTOMS
After you install America Online (AOL) 5 on a computer running Windows 95 without Dial-Up Networking (DUN) 1.3, you may not be able to browse the Web with non-AOL DUN connections. For example, Internet Explorer may be unable to browse the Web using any Internet service provider (ISP) other than AOL. After you connect to a non-AOL ISP and type a Web address, you may receive one of the following messages:

The page cannot be displayed

A connection to the server could not be established



RESOLUTION
To resolve this issue, install DUN 1.3. You can download DUN 1.3 from the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=CEB0C269-B9BD-481E-950F-09026222CC1E



WORKAROUND
Removing the AOL Dial-Up adapters in Device Manager allows you to connect to the Internet using other DUN connections. However, this removes the ability to connect to AOL. To remove the AOL Dial-Up adapters:
 * 1) Right-click My Computer, and then click Properties.
 * 2) Click the Device Manager tab.
 * 3) Double-click the Network Adapters branch to expand it.
 * 4) Click an AOL adapter, and then click Remove.
 * 5) Repeat step 4 for any additional AOL adapters.
 * 6) Click OK.

To reinstall the AOL Dial-Up adapters, reinstall AOL.

Keywords: kb3rdparty kbdialup kbprb KB244252

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