Microsoft KB Archive/939329

= Error message when a user tries to use the Refresh Server command on a SoftGrid client computer: &quot;Error 0A-01100005&quot; =

Article ID: 939329

Article Last Modified on 8/16/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to use the Refresh Server command in the SoftGrid Client Management console on a Microsoft SoftGrid client computer, you receive the following error message:

Error 0A-01100005

A network operation did not complete in time.

Note This problem occurs on a particular server. The command may be completed successfully on other servers.



CAUSE
This problem occurs when the network is experiencing latency or other connectivity-related issues. You are most likely to experience this problem in a wide area network (WAN). However, you may also experience this problem in a local area network (LAN).



RESOLUTION
To resolve this problem, determine and then correct the cause of the latency in the network. If the cause of the latency cannot be corrected, you can increase the time-out period for the connection. To increase the time-out period, configure the ConnectTimeout registry entry by entering the required time-out period in seconds in the hexadecimal format. The ConnectTimeout registry entry is located under the following registry key:

Configure the registry entry as follows:
 * Value name: ConnectTimeout
 * Value type: REG_DWORD
 * Value data: Value in seconds. Enter this value in hexadecimal format.

Note The default time-out period is 20 seconds. This value in hexadecimal format is 14.



MORE INFORMATION
The source of the network latency issue may be the network connections between the following resources:
 * The SoftGrid client and the SoftGrid virtual application server
 * The SoftGrid server and the Microsoft SQL Server database

Devon IT NTA thin-client terminals
If you are using the SoftGrid client on a Devon IT NTA thin-client terminal, you may also see output that is related to this problem in the Sftnta.txt log file. The Sftnta.txt log file is typically located in one of the following folders:
 * Program Files\Softricity\SoftGrid for Windows Desktops
 * Program Files\Softricity\SoftGrid for Terminal Servers

When you experience network latency issues, you may see the following output in the Sftnta.txt log file: [12:09:29.331, 0x00ee4] SWSocket::IsConnected Timed out(30000 ms) on select, SWSocket(TCP Host(softgrid.site.local) Addr(0x701500a) Port(554)) [12:09:29.341, 0x00ee4] SWSocket::ReadPeek, Failed at(Status = ReadInBuffer(Len, bWait)), Status = 0x19d0470a10000005 [12:09:29.351, 0x00ee4] InlineStream::GetChannelInfo, Failed at(Status), Status = 0x19d0470a10000005 [12:09:29.361, 0x00ee4] InlineStream::ProcessInlineData, Failed at(Status = GetChannelInfo(Type, PacketSize, pSession)), Status = 0x19d0470a10000005 [12:09:29.371, 0x00ee4] InlineStream::ProcessResponse, Failed at(Status = ProcessInlineData), Status = 0x19d0470a10000005 [12:09:29.391, 0x00ee4] InlineStream::SendRequest, Failed at(Status = ProcessResponse(pRequest, CSeq, pResponse)), Status = 0x19d0470a10000005 [12:09:29.401, 0x00ee4] SWAuthThread::RunThread END [12:09:29.411, 0x00ee4] CSWThread::EndThread, SWAuthThread(ID(0xee4) Handle(0x000004A4)) [12:09:29.421, 0x00160] CSWThread::~CSWThread, SWAuthThread(ID(0xee4) Handle(0x000004A4)) [12:09:29.431, 0x00160] SWConnection::SendRequest, Failed at(Status = AuthenticateSendRequest( pRequest, pResponse)), Status = 0x19d0470a10000005 [12:09:29.451, 0x00160] SWRTSPServiceManager::GetURLResponse Failed to SendRequest, Destroying SWConnection(User(admin-jill.alexander),Host(softgrid.site.local:554)), Status : 0x19D0470A10000005 [12:09:29.461, 0x00160] SWSocket::Disconnect shutdown OK SWSocket(TCP Host(softgrid.site.local) Addr(0x701500a) Port(554)) [12:09:29.471, 0x00160] SWSocket::Disconnect closesocket OK SWSocket(TCP Host(softgrid.site.local) Addr(0x701500a) Port(554)) [12:09:29.481, 0x00160] SWRTSP::~SWRTSP Destruction of SWConnection(User(admin-jill.alexander),Host(softgrid.site.local:554)) [12:09:29.491, 0x00160] SWSocket::Disconnect, Failed at(Status = SWRC_ERR_RTSP_INVALID_SOCK), Status = 0x19d0120a10000007 [12:09:29.511, 0x00160] SWSocket::Disconnect, Failed at(Status = SWRC_ERR_RTSP_INVALID_SOCK), Status = 0x19d0120a10000007

