Microsoft KB Archive/837841

= Access violation in Spoolsv.exe may occur when you print from a custom application on a Windows 2000-based computer =

Article ID: 837841

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use a custom-built application to print custom forms from a Microsoft Windows 2000-based computer, an access violation in Spoolsv.exe may occur.



CAUSE
This problem may occur if a &quot;race&quot; condition occurs between a call to the DeviceCapabilities function by the print spooler and the AddForm function by the custom application. If the call to the AddForm  function occurs first, more forms may be generated than the spooler can handle, resulting in an access violation.

For additional information about how to use the AddForm function and custom forms, click the following article number to view the article in the Microsoft Knowledge Base:

282474 HOWTO: Print using custom page sizes on Windows NT and Windows 2000



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  24-Mar-2004  22:19  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 24-Mar-2004 22:19  0.2.0.1           138,000  Faxui.dll 24-Mar-2004 22:19  5.0.2195.6898     242,448  Gdi32.dll 24-Mar-2004 22:19  5.0.2195.6897     742,160  Kernel32.dll 24-Mar-2004 22:19  5.0.2195.6896     252,688  Localspl.dll 24-Mar-2004 22:19  5.0.2195.6824      54,544  Mpr.dll 24-Mar-2004 22:19  5.0.2195.6895     335,120  Msgina.dll 24-Mar-2004 22:19  5.0.2195.6892      90,264  Rdpwd.sys 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll 24-Mar-2004 22:19  5.0.2195.6876      80,144  Spoolss.dll 24-Mar-2004 22:19  5.0.2195.6897     403,216  User32.dll 24-Mar-2004 22:19  5.0.2195.6891     394,512  Userenv.dll 11-Mar-2004 02:37  5.0.2195.6897   1,720,368  Win32k.sys 24-Mar-2004 22:19  5.0.2195.6824      87,312  Win32spl.dll 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 24-Mar-2004 22:19  5.0.2195.6884     252,688  Winsrv.dll 24-Mar-2004 22:19  5.0.2195.6897     742,160  Kernel32.dll 11-Mar-2004 02:37  5.0.2195.6897   1,720,368  Win32k.sys 24-Mar-2004 22:19  5.0.2195.6884     252,688  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: win2k win2000 av

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB837841

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