Microsoft KB Archive/99724

= Mac Wkst: Err Msg: Sorry, the Requested Window Could Not Be... =

Article ID: 99724

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.1
 * Microsoft Mail for AppleTalk Networks 3.1a

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This article was previously published under Q99724



SYMPTOMS
When you attempt to access the Preferences menu in version 3.1 of Microsoft Mail for AppleTalk Networks, the following error message may appear:

Sorry, the requested window could not be created.



CAUSE
This error message is displayed when corruption has occurred in the stored preference information for a particular user within the Microsoft Mail Data file.



RESOLUTION
To correct this problem, upgrade the server for Microsoft Mail for AppleTalk Networks to version 3.1a.

Alternate solutions include rebuilding the Mail Data file or removing the user and re-creating the account (after moving mail locally).

Additional query words: 3.10 3.10a datafile err msg errmsg alert

Keywords: KB99724

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