Microsoft KB Archive/262516

= Close Program Dialog Box Hangs If You Click the Title Bar with a USB Mouse =

PSS ID Number: 262516

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q262516



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
If you attempt to move the Close Program dialog box with a Universal Serial Bus (USB) mouse, the mouse pointer may stop responding (hang).



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time     Version      Size     File name -  05/11/00  02:13pm  4.10.0.2223  478,720  Kernel32.dll



WORKAROUND
To work around this issue, press the ESC key to regain control. Note that this workaround does not work if you are using a USB keyboard.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The problem addressed by this fix does not occur if you are using a non-USB mouse.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: kernel32 dll

Keywords: kbHardware kbkern32dll kbprb kbQFE KB262516

Technology: kbWin98SE kbWin98SEsearch

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