Microsoft KB Archive/315997

= OFFXP: Data Is Unexpectedly Dropped from a PivotTable After You Remove a Field =

Article ID: 315997

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Web Components
 * Microsoft Excel 2002 Standard Edition

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This article was previously published under Q315997



SYMPTOMS
When you remove a row field or a column field from an Office XP PivotTable Web Component, data may be unexpectedly dropped from the table. When you view the table in Microsoft Excel 2002, you can see that data for that member does exist.



CAUSE
This problem occurs if a hierarchy has an empty All member, but some measure for this All member is not empty.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP Public Update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time       Size        File name ---  26 FEB 2002  20:30:18   3,240,840   OWC10.msp 26 FEB 2002 21:08:18   7,216,872   OWC10_Admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time      Version      Size       File name --  22 FEB 2002  01:23:24  10.0.3819.0  7,437,128  OWC10.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The functionality of the Office Web Component PivotTable assumes that an All member will never be empty, unless all of its children are empty. The problem occurs when a cube violates this assumption. The fix for this issue works, as long as the hierarchy that has an empty All member is the outmost hierarchy on the axis. If you place any other member outside the All member, the behavior described in the &quot;Symptoms&quot; section of this article still occurs.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbofficexppresp2fix kbqfe KB315997

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