Microsoft KB Archive/235999

= Savedump Does Not Write Event Log Message with Event ID 1000 =

Article ID: 235999

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q235999



SYMPTOMS
When there is not enough free disk space to write a dump file, Savedump.exe does not write the following entry to the event log:

Event ID: 1000

Source: Save Dump

Description:

The computer has rebooted from a bugcheck.

The bugcheck was: 0xdeaddead (0x00000000, 0x00000000, 0x00000000, 0x00000000).

Microsoft Windows NT [v15.1381].

A full dump was not saved.



CAUSE
This behavior occurs because remote procedure call (RPC) returns an unanticipated error message when Savedump.exe attempts to get a handle to the registry (RegisterEventSource).

RPC returns RPC_S_UNKNOWN_IF (The interface is unknown. Error code 1717), but Savedump.exe checks only for a return code of RPC_S_SERVER_UNAVAILABLE (The RPC server is unavailable. Error code 1722). The return error code 1717 is ignored.



Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

Additional query words: Bluescreen

Keywords: kbhotfixserver kbqfe kbbug kbfix KB235999

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