Microsoft KB Archive/901204

= FIX: Significant heap usage and heap fragmentation may occur when you use the ProfileService.CreateProfileXML method in Commerce Server 2002 =

Article ID: 901204

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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SYMPTOMS
When you use the ProfileService.CreateProfileXML method in Microsoft Commerce Server 2002, significant heap usage and heap fragmentation may occur. This problem occurs when the Web sites experience heavy traffic.



CAUSE
The problem occurs because of outstanding BSTR allocation that is associated with the profile service XML helper routines.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must apply Commerce Server 2002 Service Pack 3 (SP3) before you apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, visit the following Microsoft Developer Network (MSDN) Web sites:

http://msdn2.microsoft.com/en-us/library/aa483406.aspx

http://msdn2.microsoft.com/en-us/library/aa366750.aspx

Keywords: kbhotfixserver kbqfe kbfix kbcommserv2002presp4fix kbprb KB901204

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