Microsoft KB Archive/904374

= You receive a &quot;Stop 0x0000001e&quot; error message after you install Update Rollup 1 for Windows 2000 Service Pack 4 =

Article ID: 904374

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you restart a computer after you install Update Rollup 1 for Microsoft Windows 2000 Service Pack 4 (SP4), you receive the following Stop error message:


 * Stop 0x0000001e {0xc0000005,0x804a1a51,0x00000000,0x000000b0}

KMODE_EXCEPTION_NOT_HANDLED

Note The four parameters that appear in this Stop error vary, depending on the memory location where this Stop error occurred.

For more information about Update Rollup 1 for Windows 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:

891861 Update Rollup 1 for Windows 2000 SP4 and known issues



CAUSE
This problem may occur if the computer has certain earlier non-Plug and Play ISA, EISA, or MCA SCSI controllers installed. This problem occurs because of a code problem in the Scsiport.sys driver that is included in Update Rollup 1 for Windows 2000 SP4.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  14-Jul-2005  12:24  5.0.2195.7059      74,384  Scsiport.sys

Hotfix replacement information
After you experience the problem that is mentioned in this article, Windows no longer starts. Therefore, to install this hotfix, follow these steps:  Start the Windows Recovery Console. To do this, follow these steps:  Start the computer by using the Windows 2000 Setup floppy disks or by using the Windows 2000 CD. At the Welcome to Setup screen, press R to repair a Windows installation. Press C to start the Windows Recovery Console. Type the number that corresponds to the Windows installation that you want to repair, and then press ENTER. Type the administrator password, and then press ENTER.

Note If you do not have an administrator password, just press ENTER.</li></ol> </li> Rename the Scsiport.sys file to Scsiport.sys.old. This file is located in the %windir%\System32\Drivers folder.</li> Copy the Scsiport.sys file from Windows 2000 SP4 to the %windir%\System32\Drivers folder. For information about how to extract service pack files, see the Readme document (ReadMeSP.htm) for Windows 2000 SP4. To see this document, visit the following Microsoft Web site:

http://www.microsoft.com/windows2000/downloads/servicepacks/SP4/ReadMeSP.htm

</li> Quit the Windows Recovery Console, and then start the computer.</li> Install the hotfix package that is mentioned in this article.</li> When you are prompted, restart the computer.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwin2000presp5fix kbpubtypekc kbhotfixserver kbqfe KB904374

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