Microsoft KB Archive/924219

= Active Sync not working on Cingular Wireless Devices after SP2; Device Error: 0x80830003 =

Article ID: 924219

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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Source: Microsoft Support

RAPID PUBLISHING

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SYMPTOMS
Active Sync not working on Devices specially with Cingular Wireless after installing Exchange 2003 SP2 Error on Device: 0x80830003

Issue noticed when : THERE IS NO SSL enabled.


 * This may be with other Wireless Networks too, but was noticed on Devices using Cingular Wireless
 * Customer cliamed that it all happened after Exchange SP2 installation; but that seems to be driven by Network Provider
 * No SSL on Exchange



RESOLUTION
Changing the Networks to ‘My ISP” in the Device resolved the issue

=>Verify the ISP Provider on Device & change it to &quot;My ISP&quot; with steps as:

=>On Device: Start--Settings--Connections--Connections --Advanced--Select Networks-&quot;Programs that automatically connect to the Internet should connect using&quot;

--Here, The Option would be: ‘Cingular&quot;. It should be &quot;My ISP&quot;

=>Change it to &quot;My ISP&quot;. Click OK



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