Microsoft KB Archive/257891

= XWEB: "The Page Could Not Be Found" Error Message When You Use OWA =

PSS ID Number: 257891

Article Last Modified on 6/13/2003

-

The information in this article applies to:


 * Microsoft Exchange 2000 Server

-



This article was previously published under Q257891



SYMPTOMS
When you try to log on to a mailbox with Outlook Web Access (OWA) by using the http:// /exchange/ address, you may receive the following error message:

The page cannot be found. The page you are looking for might have been removed, had its named changed or is temporarily unavailable

HTTP 404 Error - File not found

You can log on to the mailbox by using an Outlook MAPI client. You can also view a public folder by using the Web client with the http:// /public/ address.



CAUSE
The mailbox has an SMTP address that is not related to the address that is specified in the default recipient policy.



RESOLUTION
To resolve this issue, manually add a new Simple Mail Transfer Protocol (SMTP) address to the mailbox that is related to the mailbox that is specified in the default recipient policy. If many mailboxes have this issue, you can create a secondary recipient policy to give your Exchange 2000 users a secondary SMTP address that is related to the address that is specified in the default recipient policy. When you do this, you can use the default http:// /exchange address.

Alternatively, you can define the appropriate virtual server or virtual root for the existing SMTP domain that is specified in the e-mail address of the mailboxes through Exchange 2000 server. For example, on the Exchange 2000 server that hosts mailboxes with an SMTP addresses of @bbb.corp.com, which is different than the default naming policy of @corp.com, you can configure a virtual root called "bbb" that handles SMTP:bbb.corp.com.

If the user wants to open the mailboxes with the Exchange 2000 Web client, they can connect to the http:// /bbb/ address.

You can also create a new virtual server called bbb, for example, so that users can connect to the http://bbb/ address to open their mailbox.



MORE INFORMATION
This issue can occur when you move users from a Microsoft Exchange Server 5.5-based computer to an Exchange 2000 server, or when you upgrade an Exchange Server 5.5-based computer to Exchange 2000 and the default naming policy in your Exchange 2000 organization is different than the naming policy in the Exchange Server 5.5-based site.

This is a core Web Distributed Authoring Version (DAV) architectural issue. To find the mailbox that is associated with a URL, DAV requires that the mailbox in the directory have an SMTP proxy whose domain portion matches the root Exchange Installable File System (IFS) path. This means that the domain portion of the virtual root path that is associated with the Exchange virtual root path in the metabase (which is :\ \MBX, where   is the IFS drive that needs to be the same as the domain in the SMTP proxy address.

Additional query words: exch2kp2w

Keywords: kberrmsg kbnofix kbprb KB257891

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.