Microsoft KB Archive/931945

= Error message when you try to view interactive media in Encarta Premium 2007 on a Japanese version of Windows Vista: &quot;Microsoft Encarta 2007 stopped the operation&quot; =

Article ID: 931945

Article Last Modified on 7/16/2007

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APPLIES TO


 * Microsoft Encarta Premium 2007
 * Microsoft Encarta Premium 2007
 * Microsoft Encarta Premium 2007
 * Microsoft Encarta Premium 2007
 * Microsoft Encarta Premium 2007

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SYMPTOMS
Consider the following scenario:
 * You install Microsoft Encarta 2007 on a computer that is running the Japanese version of Windows Vista.
 * You try to view content in Encarta 2007 by using Panorama view. Or, you try to view interactive media in Encarta 2007.

In this scenario, you receive the following error message:

Microsoft Encarta 2007 stopped the operation.



CAUSE
This problem occurs if the plug-in for Adobe Flash Player or for Adobe Shockwave Player is not installed in Windows Vista.



WORKAROUND
To work around this problem, install Adobe Flash Player or Adobe Shockwave Player.

Adobe Flash Player
To obtain Adobe Flash Player, visit the following Adobe Web site:

http://www.adobe.com/products/flashplayer

Adobe Shockwave Player
To install Adobe Shockwave Player in Windows Vista, follow these steps.

Note To install Shockwave Player in Windows Vista, you must use an account that has administrator rights.  Start a Web browser, such as Internet Explorer, and then visit the following Adobe Web site:

http://www.adobe.com/go/kb400291

 In the &quot;Solution&quot; section of this Web site, click Get Adobe Shockwave Player. Click Open to start downloading the program. If you receive a security message, click Allow. After you download the program, double-click Shockwave_Installer_FullJ-Vista, and then click Run to run the Setup program.

If you are prompted for an administrator password or for confirmation, type the password, or click Continue. If you are prompted to install the Google Toolbar together with Adobe Shockwave Player, click the appropriate option, and then click Next. Follow the remaining steps to install Adobe Shockwave Player.

Note The Web browser program may automatically start after the installation of Adobe Shockwave Player is complete. In this scenario, an unrecognizable message may appear in the Entertainment Registration dialog box. In this scenario, click the Close button to close the dialog box. This message does not affect to the installation of Adobe Shockwave Player. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbtshoot kbprb kbexpertiseinter kbexpertisebeginner KB931945

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