Microsoft KB Archive/904741

= Data is lost after you upgrade Microsoft Operations Manager 2000 to Microsoft Operations Manager 2005 =

Article ID: 904741

Article Last Modified on 1/30/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
If you try to upgrade Microsoft Operations Manager (MOM) 2000 to MOM 2005, you must have communication between the following items:
 * The database
 * The MOM Management Servers
 * The MOM agents

If the MOM agents or the MOM Management Servers cannot communicate to either the database or the MOM management server, the data that is related to the communication loss is saved in the queue files. However, these queue files are deleted during the upgrade. Therefore, the data can be lost.



WORKAROUND
To work around this behavior, move all queue files to the %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager\ folder that will be used in MOM 2005. To perform this task, follow these steps:
 * 1) Stop the OnePoint service before the upgrade from MOM 2000 to MOM 2005.
 * 2) Move all queue files in the %SystemDrive%\Documents and Settings\All Users\Application Data\Mission Critical Software\OnePoint\  folder to the %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager\  folder.
 * 3) Restart the OnePoint service, and then upgrade to MOM 2005.



STATUS
This behavior is by design.



MORE INFORMATION
For more information about how to upgrade to Microsoft Operations Manager 2005, visit the following Microsoft Web site:

http://www.microsoft.com/mom/techinfo/planning/default.mspx

Keywords: kbtshoot kbprb KB904741

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