Microsoft KB Archive/90731

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Envelopes Merge Incorrectly Using HP PostScript Cartridge Plus

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SUMMARY
In Word for Windows, envelopes print merge incorrectly using the Hewlett-Packard (HP) PostScript Cartridge Plus and the Windows version 3.1 HP LaserJet Series IIID PostScript printer driver version 3.5 or 3.51. If you print merge more than one envelope, the first envelope prints from the envelope feeder and subsequent envelopes print from the default tray. Moreover, the text prints backwards, so you must hold the envelope up to a mirror to read it.

MORE INFORMATION
Microsoft has confirmed this to be a problem in the PostScript printer driver versions 3.5 and 3.51 for Windows version 3.1 (PSCRIPT.DRV). This problem was corrected in the PostScript printer driver versions 3.52 and 3.53. These printer drivers are also available on the Microsoft Windows Driver Library (WDL).

For additional information, please see the following article in theMicrosoft Knowledge Base:

"Q82006 Windows Driver Library Information" The HP PostScript Cartridge Plus product included here is manufactured by Hewlett-Packard, vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.