Microsoft KB Archive/158636

= STOP 0x1E in Win32k.sys Upgrading from WinNT 3.51 to WinNT 4.0 =

Article ID: 158636

Article Last Modified on 11/1/2006

-

APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

-



This article was previously published under Q158636



SYMPTOMS
After you upgrade Windows NT 3.51 to Windows NT 4.0, you may receive the following STOP error message during the initial reboot of Windows NT:

STOP: 0x0000001E (0xC0000005, 0xA0036FC2, 0x00000000, 0x00000004)

KMODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys

This behavior can also occur when you install Windows NT service packs.



CAUSE
This error message may occur if the following registry keys, installed by PCAnyWhere, exists:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Winlogon\Ginadll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Winlogon\OriginalGinadll

where Ginadll has a value of \PCAnyWhere\Awgina.dll : REG_SZ.

NOTE: Please be aware of the following:
 * This entry causes a replaceable logon dialog box.
 * This error does not occur during a new installation of Windows NT 4.0.



RESOLUTION
To resolve this problem, perform one of the following:
 * Restore your previous version of Windows NT 3.51 and delete the Gina.dll key.

-or-
 * Install a second instance of Windows NT 3.51 and run the previous copy of Regedt32.exe to delete the Gina.dll key.



MORE INFORMATION
PCAnyWhere is manufactured by Symantec, a vendor independent of Microsoft; we make no warranty, implied of otherwise, regarding this product's performance or reliability.

Additional query words: pc anywhere

Keywords: kbprb kbsetup KB158636

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.