Microsoft KB Archive/940984

= Stop error message if you use two USB streaming-video cameras on a Windows XP SP2-based computer: &quot;STOP 0x0000000A&quot; =

Article ID: 940984

Article Last Modified on 9/11/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
If you use two universal serial bus (USB) streaming-video cameras at the same time on a Microsoft Windows XP SP2-based computer, you may receive the following Stop error message:

STOP 0x0000000A

This problem occurs when the capture program closes.



CAUSE
This problem occurs if the camera devices use the Usbcamd2.sys driver to provide full streaming-video camera support. This problem occurs because of a race condition in the Usbcamd2.sys driver.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, Windows XP Service Pack 2 (SP2) must be installed on the computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the 0x0000000A error code, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn2.microsoft.com/en-us/library/ms793589.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

940086 Stop error message if you use two USB streaming-video cameras at the same time on a Windows XP Service Pack 2-based computer: &quot;STOP 0x000000FE&quot;

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertisebeginner kbfix kbpubtypekc kbqfe kbhotfixserver KB940984

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