Microsoft KB Archive/811228

= You cannot connect to your ISP with some Bluetooth cellular phones =

Article ID: 811228

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
Support for Bluetooth wireless technology was added in Windows XP Service Pack 1 (SP1). However, you might not be able to connect to your Internet service provider (ISP) by using some cellular phones with Bluetooth connectivity. When this problem occurs, you receive the following error message:

Error 718: The connection was terminated because the remote computer did not respond in timely manner. For further assistance, click More Info or search Help and Support Center for this error number.

For additional information about Bluetooth support in Windows XP SP1, click the following article number to view the article in the Microsoft Knowledge Base:

323183 Availability of Windows XP Service Pack 1 Support for Bluetooth Wireless Devices



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 18-Dec-2002 11:40  5.1.2600.1152   29,056  Bthmodem.sys 18-Dec-2002 11:40  5.1.2600.1152  228,480  Bthport.sys 18-Dec-2002 11:40                  25,948  Mdmbtmdm.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB811228

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