Microsoft KB Archive/927744

= FIX: Memory usage of the Spoolsv.exe process may increase over time when you use a shared printer in Windows Server 2003 to print documents (927744.KB.EN-US.1.0) =

Article ID: 927744

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Web Edition

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul>

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems</li></ul> </li> Microsoft Windows Server 2003, Enterprise x64 Edition</li> Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul>

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<div class="symptoms_section">

SYMPTOMS
Consider the following scenario. You print documents on a Windows Server 2003 Service Pack 1 (SP1)-based computer, by using a shared printer. The memory usage of the Spoolsv.exe process increases over time. Eventually, the Spoolsv.exe process may consume lots of memory. This problem usually occurs several months after the Printer Spooler service has been running on a Windows Server 2003 Service Pack 1 (SP1)-based computer.

<div class="cause_section">

CAUSE
Every time that a print job is sent to a shared printer from a Windows Server 2003 SP1-based computer, a small memory leak occurs in the Print Spooler service.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer. For more information about how to obtain the latest service pack for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart Requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x64-based versions
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WORKAROUND
You may work around this problem by restarting the Print Spooler service regularly. To do this, run the following command at a command prompt.

Net stop spooler && Net start spooler

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB927744

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