Microsoft KB Archive/889002

= You receive several blank error messages when you try to run a storage report from a Windows XP SP2 client =

Article ID: 889002

Article Last Modified on 1/25/2005

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APPLIES TO


 * Microsoft Windows Storage Server 2003

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SYMPTOMS
When you try to run a storage report that is generated by the Microsoft Windows Storage Server 2003 Web user interface (UI) through Microsoft Internet Explorer, the client automatically downloads the Veritas client software if it is not already installed. After the installation is complete, you receive several blank error messages before the report is displayed.



This is a problem in the storage report software. This problem occurs only on computers that are running Microsoft Windows XP Service Pack 2 (SP2).



WORKAROUND
When you are prompted to Open/Save/Cancel the report, click Save to save the report to your local disk. Then, view the report from there.



Steps to reproduce the behavior

 * 1) On a Windows XP SP2-based computer, run Internet Explorer.
 * 2) Type the address for the Windows Storage Server 2003 system.
 * 3) After the page is loaded, click the Shares tab.
 * 4) Click Storage Reports.
 * 5) Click Properties, and then change the format to Active HTML.
 * 6) Click Best Practices Report.
 * 7) Click drive C.
 * 8) Click Run Report.
 * 9) Click Open.
 * 10) When you are prompted that Storage Manager Software must be installed, click Run.

After the software is installed and the report is about to be loaded, you receive a blank error message with only OK for an option.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbtshoot kbprb KB889002

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