Microsoft KB Archive/261858

= Microtek 6400xl and 9600xl Gray Scale Preview Displays Vertical Black Line =

Article ID: 261858

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q261858



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
In Microsoft Windows Millennium Edition (Me), when you preview a gray-scale scan using a Microtek 6400xl or 9600xl scanner, a large black vertical line may be displayed in the image.



RESOLUTION
To work around this issue, preview the scan in color, select the final scan area, and then perform the final scan in gray-scale mode.

To resolve this issue, contact Microtek about the availability of a fix for this issue.



MORE INFORMATION
For information about how to contact Microtek, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWIMATS

Keywords: kb3rdparty kbprb KB261858

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