Microsoft KB Archive/204913

= OL2000: OL2000: Letter Wizard Template Does Not Display Body Text/Graphics =

PSS ID Number: 204913

Article Last Modified on 5/20/2003

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The information in this article applies to:


 * Microsoft Outlook 2000
 * Microsoft Word 97 for Windows

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This article was previously published under Q204913





SYMPTOMS
If you use a custom Letter Wizard template to create a letter to a Microsoft Outlook contact, the Wizard will not display any "boilerplate" text or graphics inserted in the template.



CAUSE
The Letter Wizard strips out any text or graphic information placed in the body section of the template.



RESOLUTION
Add any required text and graphics to the header section of the template.

NOTE: "New Letter to Contact" is designed to work with Microsoft Word 97. It will not work with earlier versions of Word, or other word processing programs.



How to Create a New Custom Letter Wizard Template
 Open Word 97. On the File menu, click New. On the Letters & Faxes tab, click to select one of the default letter templates. Under Create New, click Template, and then click OK. Word opens a new document based on the selected template. The document contains all of the components needed by the Letter Wizard. On View menu, click View Header and Footer. This switches you to the Header section of the document. Enter any text or graphic information.</li> Save the template to the following folder:

\Program Files\Microsoft Office\Templates\Letters & Faxes

The file name of the new custom letter template must contain the word "Letter" (for example the template name should be something like "Monthly Letter to Mom.dot").</li></ol>

When you start the Letter Wizard, the new template will be available.

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