Microsoft KB Archive/187214

= Err Msg: A Fatal Exception 0E Has Occurred at 0028:C02A0201... =

Article ID: 187214

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q187214



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
While you are installing Windows and Setup restarts your computer for the last time, you may receive the following error message on a blue screen:

A fatal exception 0E has occurred at 0028:C02A0201 in VXD IOS(04)+00001FC9.



CAUSE
This issue can occur if Corel CD Creator 2.0 is installed on your computer. Windows is incompatible with the Cdraspi.vxd file installed by Corel CD Creator 2.0.



RESOLUTION
To resolve this issue, follow these steps:

Windows 95 and Windows 98
  Start Windows 95/98 in Safe mode. To do so, follow the steps in the appropriate section below:

Windows 95
Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

Windows 98
Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.  Click Start, point to Find, and then click Files Or Folders. In the Named box, type cdraspi.vxd, and then click Find Now. In the list of found files, right click the Cdraspi.vxd file, and then click Rename. Type a new name for the Cdraspi.vxd file (such as Cdraspi.xxx), and then press ENTER. Restart your computer normally.</li></ol>

Windows Me

 * 1) Start Windows Me in Safe mode: Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.
 * 2) Click Start, point to Search, and then click Files or Folders.
 * 3) In the Search for files or folders named box, type "cdraspi.vxd", and then click Search Now.
 * 4) In the list of found files, right click the Cdraspi.vxd file, and then click Rename.
 * 5) Type a new name for the Cdraspi.vxd file (such as Cdraspi.xxx), and then press ENTER.
 * 6) Restart your computer normally.

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MORE INFORMATION
For more information about this issue, please contact Corel Technical Support.

For information about how to contact Corel, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: 65416

TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: 65416

TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: 60782

TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: Cdraspi vxd

Keywords: kb3rdparty kberrmsg kbfaq kbfatalexerr0e kbprb kbsetup KB187214

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