Microsoft KB Archive/245748

= XADM: Low Resource Condition Causes Information Store to Stop Unexpectedly =

Article ID: 245748

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q245748





SYMPTOMS
When heavy message traffic causes an Exchange Server computer to become very low on resources such as processor time and memory, the information store may stop unexpectedly with a call stack similar to the following:   FramePtr  RetAddr   Param1   Param2   Param3   Function Name 0170fb98 0072d0e1  06e20880 06e230f8 07df4d1c STORE!EcDeliverMessage+0x16 0170ff44 005c1eb5  00000101 8116d180 800654c0 STORE!FStartReceive+0x17c1 0170ffb4 77e9aac4  00000000 011e0000 011e7d70 STORE!EcProcessTask+0x2b5



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The following files are available for download from the Microsoft Download Center:

x86: Download Q248838engi.exe now

Alpha: Download Q248838enga.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

244976 XADM: Event ID 1197 and 1005 When Starting the Information Store



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Additional query words: cpu stress exhaust max

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical KB245748

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