Microsoft KB Archive/172811

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Network Printers Always Offline

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Q172811

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The information in this article applies to:


 * Microsoft Windows 95

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IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS
Network Printers appear offline and you may be unable to set them to online status.

CAUSE
This behavior can occur if PC/TCP Interdrive by FTP Software is installed.

RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To identify the print providers that have been installed, check the following registry key:

"HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\Print\Providers" You may see any of the following values listed:


 * Microsoft Networks Print Provider
 * NetWare Networks Print Provider
 * Interdrive 95 Print Provider

If the Interdrive print provider is listed, remove the registry key.

MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: Novell

Keywords : kbnetwork kbprint win95

Issue type :

Technology : kbWin95search kbWin95