Microsoft KB Archive/162172

DirectX: Screen is Distorted or Turns Black When You Start Game

PSS ID Number: Q162172 Article last modified on 03-25-1999

WINDOWS:1.0,3.0

WINDOWS

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The information in this article applies to:

 DreamWorks Interactive, The Neverhood, version 1.0 DreamWorks Interactive, Scholastic’s Goosebumps Series: Escape from Horrorland, version 1.0 Microsoft Close Combat for Windows, version 1.0 Microsoft Deadly Tide for Windows, version 1.0 Microsoft Flight Simulator for Windows 95 Microsoft GEX, version 1.0 Microsoft Golf for Windows, version 3.0 Microsoft Hellbender for Windows, version 1.0</li> Microsoft Monster Truck Madness, version 1.0</li> Microsoft NBA Full Court Press for Windows, version 1.0</li> == Microsoft Soccer, version 1.0 == </li></ul>

= SYMPTOMS =

When you attempt to play one of the games listed at the beginning of this article, you may experience one of the following symptoms:


 * The screen may be black.
 * The computer may stop responding (hang).
 * The screen may be distorted.

= CAUSE =

This behavior can occur if both of the following conditions are true:


 * An SIS6205-based video adapter is installed in your computer
 * The video driver for the SIS6205-based video adapter is not fully compatible with Microsoft DirectX technology.

= RESOLUTION =

To resolve this issue, contact your video adapter manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter. If your SIS6205-based video adapters is built in to the motherboard for your computer, contact your computer or motherboard manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter.

NOTE: The updated video driver does not need to be DirectX-enabled or DirectX-Certified to resolve this issue.

If the issue continues to occur, reset the video refresh rate for your monitor. To do this, follow these steps:

NOTE: Most video drivers designed for Microsoft Windows 95 do not allow you to change the video refresh rate for your monitor, although some third-party vendors include software with their video drivers to provide this feature.

<ol style="list-style-type: decimal;">  Click Start, point to Settings, and then click Control Panel. </li>  Double-click Display. </li>  If you are using the retail version of Microsoft Windows 95, on the Settings tab, click Change Display Type. If you are using Microsoft Windows 95 OEM Service Release 2 (OSR2), on the Settings tab, click Advanced Properties. If you are using Microsoft Windows 98, on the Settings tab, click Advanced. </li>  Click the Adapter tab. If you do not see an Adapter tab, follow the steps in the “More Information” section later in this article. </li></ol>

Use the Refresh Rate box on the Adapter tab to manually reset the video refresh rate for your monitor. To do this, follow these steps:

<ol style="list-style-type: decimal;">  On the Adapter tab, click Adapter Default in the Refresh Rate box. </li>  Click OK. If you are prompted to test the setting, click OK. </li>  If the setting appears to function properly, click Yes. If the setting does not function properly, click No, and then follow the steps in the “More Information” section later in this article. </li>  Click OK, and then close Control Panel. </li></ol>

= MORE INFORMATION =

To work around this issue, reduce the graphics hardware acceleration setting. To do this, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Performance tab, click Graphics.
 * 4) Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
 * 5) Click OK, and then click Close.
 * 6) When you are prompted to restart the computer, click Yes.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: 3.00 kbdw fs95 flightsim fltsim flt sim crash freeze direct-x dwi

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========================================================= Keywords : kbdisplay kbenv goosebumps horrorland neverhood dwi kbdw cc golf3 kbimu msgame golf98 Version : WINDOWS:1.0,3.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.