Microsoft KB Archive/158272

= Printer Disappears After Upgrading to Windows NT 4.0 =

Article ID: 158272

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q158272



SYMPTOMS
After you upgrade from Windows NT 3.51 to Windows NT 4.0, your printer may no longer exist.



CAUSE
When you upgrade, the printer is not re-created if Setup cannot locate a suitable printer driver with which to upgrade the current printer driver. This behavior can occur if you are using a third-party printer driver or if the Windows NT 3.51 printer driver name does not match the Windows NT 4.0 printer driver name.



RESOLUTION
To prevent the Windows NT printer from being deleted during the upgrade, change the Windows NT 3.51 printer to use a driver that Windows NT 4.0 supports. In Windows NT 3.51 Print Manager, select the Properties of the printer and then select a printer driver that is supported in Windows NT 4.0.



MORE INFORMATION
The printer driver name mismatch is usually caused by the use of a driver supplied by the printer manufacturer.

Additional query words: print queue

Keywords: kbprb kbprint KB158272

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