Microsoft KB Archive/278617

= Blank Pages or Access Violation with LU3 Print Jobs =

Article ID: 278617

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Host Integration Server 2000 Standard Edition
 * Microsoft SNA Server 4.0 Service Pack 3

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This article was previously published under Q278617



SYMPTOMS
An LU3 print job may have blank or missing pages when it is printed with the host print service that is included with SNA Server version 4.0 Service Pack 3 (SP3).

The same LU3 print job may cause an Access Violation (AV) in the Snaprint.exe file that is similar to the following when Host Integration Server (HIS) 2000 is used: Application exception occurred: App: obj\i386\snaprint.exe (pid=3024) When: 11/1/2000 @ 10:54:38.484 Exception number: c0000005 (access violation) State Dump for Thread Id 0xc30

eax=ffff8000 ebx=0012f301 ecx=0f668000 edx=0f661c08 esi=002366b0 edi=00236760 eip=60d8ed1f esp=0f61fef4 ebp=01f5d168 iopl=0        nv up ei pl zr ac po nc cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000256

function: s3poordr 60d8ecfe 0fbf561c        movsx   edx,word ptr [esi+0x1c]    ds:00ca3c87=???? 60d8ed02 c6040240        mov     byte ptr [edx+eax],0x40      ds:ffff8000=?? 60d8ed06 e8d50c0000      call    crank_wrap_or_stretch (60d8f9e0) 60d8ed0b 84c0            test    al,al 60d8ed0d 7406            jz      wrtinitattr+0x245 (60d91f15) 60d8ed0f 32db            xor     bl,bl 60d8ed11 c6471001        mov     byte ptr [edi+0x10],0x1      ds:00ca3d36=?? 60d8ed15 668b4e1c        mov     cx,[esi+0x1c]              ds:00ca3c87=???? 60d8ed19 8b5604          mov     edx,[esi+0x4]          ds:00ca3c86=???????? 60d8ed1c 0fbfc1          movsx   eax,cx FAULT ->60d8ed1f 803c0280        cmp     byte ptr [edx+eax],0x80      ds:ffff8000=?? 60d8ed23 0f8235ffffff    jb      s3poordr+0x8be (60d8ec5e) 60d8ed29 668b461c        mov     ax,[esi+0x1c]              ds:00ca3c87=???? 60d8ed2d 33db            xor     ebx,ebx 60d8ed2f 663bc3          cmp     ax,bx 60d8ed32 750b            jnz     s3pr1dat+0x8ff (60d9773f) 60d8ed34 8a4f10          mov     cl,[edi+0x10]                ds:00ca3d36=?? 60d8ed37 84c9            test    cl,cl 60d8ed39 0f858d000000    jne     s3poordr+0xa2c (60d8edcc) 60d8ed3f 0fbfc0          movsx   eax,ax 60d8ed42 6a03            push    0x3 60d8ed44 53              push    ebx


 * > Stack Back Trace <*

FramePtr ReturnAd Param#1 Param#2  Param#3  Param#4  Function Name 01F5D168 003A0036 11000B00 2037554C 806B0020 40E3C300 ppd3270!s3poordr 00000000 00000000 00000000 00000000 00000000 00000000



RESOLUTION
To resolve this problem, obtain the latest service pack for Host Integration Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328152 How to Obtain the Latest Host Integration Server 2000 Service Pack

The English version of this fix should have the following file attributes or later for Host Integration Server 2000:

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Host Integration Server 2000 Service Pack 1.

Additional query words: DrWatson snaprint Ppd3270 sp pak HIS 2000

Keywords: kbbug kbfix kbhostintegserv2000presp1fix kbhostintegserv2000sp1fix kbsna400presp4fix kbsna400sp4fix KB278617

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