Microsoft KB Archive/291525

= Opening HTML message results in multiple dial-up prompts =

Article ID: 291525

Article Last Modified on 5/29/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q291525



SYMPTOMS
You view a Hypertext Markup Language (HTML) message with images that are linked to an HTTP address in Microsoft Outlook. When you do this, you receive a prompt to connect to the Internet when Microsoft Internet Explorer is set to dial a connection. The connection prompt repeats when you click Cancel, once for each image in the message.



CAUSE
This behavior occurs because the source of the images in the HTML message exists on the Internet. Internet Explorer attempts to dial to display the images from their source location when the cached image information is not available.



WORKAROUND
Use the following information in this section to work around this behavior:
 * Open the HTML message with the linked image content while you are connected to the Internet. The images are stored in cache, and you do not receive the prompt to connect.
 * Set Internet Explorer to Never dial a connection.
 * Set Internet Explorer to Work Offline. You will receive a prompt to click either Connect or Stay Offline. You must click Stay Offline twice, and then the message opens and the text is displayed.
 * Ask the sender to embed, rather than link, the images.

How to set Internet Explorer to never dial a connection

 * 1) Click Start, point to Settings, and then click Control Panel
 * 2) Double-click Internet Options.
 * 3) On the Connections tab, click Never dial a connection, click OK, and then close Control Panel.

How to set Internet Explorer to work offline

 * 1) Open Internet Explorer.
 * 2) Click Cancel when you receive the prompt to connect. This sets Internet Explorer to an offline state.
 * 3) You can set Internet Explorer to work offline by clicking the File menu, and then clicking Work Offline while you are connected.

How to embed images

 * 1) In Outlook, click the Tools menu, click Options, and then click the Mail Format tab.
 * 2) Click the Internet Format button. If your sending format is set to anything other than HTML, this article does not apply.
 * 3) Click to select the When an HTML message contains pictures located on the Internet, send a copy of the pictures instead of a reference to their location check box, and then click OK.



MORE INFORMATION
When you set Internet Explorer to Work Offline, you may receive the following message:

The Web page you requested is not available Offline.

To view this page, click Connect.

You can click either Connect or Stay Offline. When you set Outlook to Work Offline, there is not an effect on the connection prompt.

Additional query words: OL2K OL2002 OL2007

Keywords: kbprb KB291525

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