Microsoft KB Archive/280438

= MechWarrior 4: Blue Screen Error When You Remove CD-ROM =

Article ID: 280438

Article Last Modified on 12/5/2002

-

APPLIES TO


 * Microsoft MechWarrior 4: Vengeance

-



This article was previously published under Q280438



SYMPTOMS
When you eject the Microsoft MechWarrior 4: Vengeance Disc 2 CD- ROM while you are playing the game, you may experience one of the following symptoms:

In Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)

 * A blue screen is displayed stating that you need to insert the Disc 2 CD-ROM into the CD-ROM drive.

After you reinsert the MechWarrior 4 Disc 2 CD-ROM, you may experience the following symptom:


 * A black screen with a windows pointer is displayed.

If you press ALT+TAB, you may receive a fatal exception error.

In Microsoft Windows 2000
The game quits unexpectedly and you receive the following error message:

STOP: Only 256 color palletized, 24 or 32 bit TGA files supported



CAUSE
This behavior can occur if you install the minimal installation of MechWarrior 4 and if a custom decal was added.

The &quot;STOP: Only 256 color palletized, 24 or 32 bit TGA files supported&quot; error message also occurs if, when installing the program, you click Ignore when you receive one or more messages that files cannot be copied and then attempt to play the game after Setup has completed.



RESOLUTION
To prevent this issue from occurring, follow these steps:
 * 1) Do not eject the MechWarrior 4 Disc 2 CD-ROM during game play.
 * 2) Reinstall MechWarrior 4 using the full installation option.

If you had problems installing the game, try removing the game and then reinstall it into a new folder. To do this, follow these steps:

Uninstall MechWarrior 4

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click Microsoft MechWarrior 4: Vengeance, click Add/Remove or Change/Remove, and then click Uninstall.
 * 4) Click Remove saved games files, and then click OK.
 * 5) Follow the instructions on the screen to uninstall MechWarrior 4.

Delete the MechWarrior Vengeance Folder

 * 1) Click Start, point to Find, and then click Files or Folders.
 * 2) In the Named box, type MechWarrior Vengeance.
 * 3) In the Look in box, click My Computer.
 * 4) Verify that Include subfolders option is selected, and then click Find Now.
 * 5) Right-click the MechWarrior Vengeance folder, click Delete, and then click Yes.
 * 6) Close the Find: Files Named MechWarrior Vengeance window.

Clean Boot the Computer
Microsoft Windows Millennium Edition
 * 1) Click Start, click Run, in the Open box, type msconfig, and then click OK.
 * 2) On the General tab, click Selective Startup.
 * 3) Click to clear all of the check boxes under Selective Startup.
 * 4) On the Startup tab, click to select the *StateMgr check box.
 * 5) Click OK. When you see the prompt to restart your computer, click Yes. After the computer restarts, click Start, click Run, in the Open box, type msconfig, and then click OK.IMPORTANT: Ensure that the check boxes you cleared in the General tab are still cleared. Proceed to step 6 if all of the check boxes are cleared. If you see a disabled or gray check box, your computer is not clean-booted and you may need assistance from the manufacturer of the program that places a check mark back into Msconfig.


 * 1) After you verify that your computer is clean-booted in step 5, you can isolate the issue. If the original issue does not reoccur after the clean boot, select one item at a time under Selective startup, and then restart the computer to see if the additional entry reproduces the original issue.

Microsoft Windows 98
 * 1) Click Start, and then click Run.
 * 2) in the Open box, type msconfig, and then click OK.
 * 3) On the General tab, click Selective Startup, and then click to clear the following check boxes:
 * 4) * Process Config.sys File
 * 5) * Process Autoexec.bat File
 * 6) * Process Winstart.bat File (if available)
 * 7) * Process Win.ini File
 * 8) * Load Startup Group Items
 * 9) Click OK. When you are prompted to restart the computer, do so.

For additional information about how to clean boot Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

NOTE: To restore your original Startup options, click Normal Startup on the General tab in System Configuration Utility. Microsoft Windows 95
 * 1) Restart the computer. When you see the Starting Windows 95 message, press the F8 key, and then select Command Prompt Only from the Startup menu.
 * 2) At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete.
 * 3) Disable any anti-virus or disk tool programs installed on the computer.

For information about how to disable these programs, see the printed or online documentation for the program.
 * 1) Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task. If you receive a message that the program is busy or not responding, click End Task again. Repeat this step to quit all programs except Explorer and Systray.

For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

NOTE: To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

Install MechWarrior 4 into a New Folder
 Insert the MechWarrior compact disc into your computer's CD-ROM or DVD-ROM drive, and then follow the Setup Wizard instructions on your screen. If the Setup Wizard does not appear, complete steps 2 and 3 below. Otherwise, skip to step 4. Click Start, and then click Run. Type :setup, where is the drive letter of your computer's CD-ROM or DVD-ROM drive. Click Install, click Next, and then click Change. In the Path box, delete the existing path, and then type the following line:



where is the drive letter of the hard disk on which you want to install MechWarrior Vegeance. Click OK. When you are prompted to create the folder, click Yes.</li> Click OK, and then follow the instructions on the screen to reinstall MechWarrior Vengeance.</li></ol>

Additional query words: msgame remove disc2 winme win98 win2k win 2000 mechwarrior4 black screen blue stop

Keywords: kberrmsg kbprb KB280438

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.