Microsoft KB Archive/184302

= OFF98: Cannot Restart Computer with Favorites Program Running =

Article ID: 184302

Article Last Modified on 11/13/2003

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APPLIES TO


 * Microsoft Excel 98 for Macintosh
 * Microsoft PowerPoint 98 for Macintosh
 * Microsoft Word 98 for Macintosh

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This article was previously published under Q184302



SYMPTOMS
When you attempt to restart your computer, you cannot do so. When you switch to Finder, you receive the following error message:

The computer cannot restart because one of the running applications would not quit. Try switching to the remaining applications and choosing Quit from the File menu.

When you attempt to shut down your computer, you cannot do so. When you switch to Finder, you receive the following error message:

The computer cannot shut down because one of the running applications would not quit. Try switching to the remaining applications and choosing Quit from the File menu.



CAUSE
This problem occurs if the Favorites program is running when you attempt to shut down or restart your computer.



WORKAROUND
To work around this problem, quit the Favorites program. To do this, follow these steps:


 * 1) Click Favorites on the Application menu.
 * 2) Click Quit on the File menu.

Shut down or restart your computer.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
Tha Favorites program is used by the Microsoft Office 98 Macintosh Edition programs to manage shortcuts to your favorite Internet locations. The Favorites program is started when you point to the Favorites button and then click Open favorites on the Web toolbar.

Additional query words: OFF98

Keywords: kbbug kbnofix KB184302

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