Microsoft KB Archive/218205

(CW) Passwords Not Retained After Upgrading to Windows 2000

PSS ID Number: Q218205 Article last modified on 05-13-1999

WINDOWS:2000

WINDOWS

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The information in this article applies to:

 == Microsoft Outlook 2000 == 

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see “Corporate or Workgroup” if you have the Corporate or Workgroup installation.

= SYMPTOMS =

You have been using Outlook on a computer running Microsoft Windows 98 and accessing a Microsoft Workgroup postoffice. After upgrading to Microsoft Windows 2000 Professional, you find that your password is not retained. You may receive the following error message:

Error message: wrong password. Enter correct password.

= CAUSE =

This occurs because of the difference in how Windows 98 and Windows 2000 store passwords.

= RESOLUTION =

When prompted, enter or change the password. The Windows 2000 caching scheme will retain the password thereafter.

Additional query words: OL2K

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========================================================= Keywords : kbdta Version : WINDOWS:2000 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.