Microsoft KB Archive/935443

= Error message when you manually run a workflow rule in Microsoft Dynamics CRM 3.0: &quot;An error has occurred. For more information contact your system administrator. Error code: 0x80040216&quot; =

Article ID: 935443

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
In Microsoft Dynamics CRM 3.0, you create a workflow rule to create e-mail messages. When you manually run the workflow rule, you receive the following error message:

An error has occurred. For more information contact your system administrator.

Error code: 0x80040216.

If the workflow rule is set up to run automatically when there is an action on another entity, the e-mail message is not created. Additionally, you receive the following error message in the platform trace:

An unexpected error occurred. Schema error: the regarding object id and the regarding object type code must be specified together. e:\crm3_ur1_source_depot\src\platform\include\om\crm\communications.inl 1800



CAUSE
This problem may occur if the following conditions are true:
 * A PreCreate callout is configured on the e-mail entity.
 * The callout changes the contents of the entityXml string. For example, the callout may replace a string value.

Note If the entityXml string is not changed, the error message does not occur.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Microsoft Office Outlook.

Prerequisites
TTo apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB935443$\Spuninst folder.



MORE INFORMATION
For more information about how to enable tracing in Microsoft Dynamics CRM, click the following article number to view the article in the Microsoft Knowledge Base:

907490 How to enable tracing in Microsoft Dynamics CRM 3.0

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kberrmsg kbqfe kbprb kbpubtypekc kbmbsmigrate kbmbsemail kbcrmv3c KB935443

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