Microsoft KB Archive/935917

= When you start a Windows Server 2003-based computer, you may experience a delay of up to 10 minutes before you see the logon dialog box =

Article ID: 935917

Article Last Modified on 4/23/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you start a Microsoft Windows Server 2003-based computer, you may experience a delay of up to 10 minutes before you see the logon dialog box.

Note You may mostly experience this issue on a Windows Server 2003-based computer that uses the Hewlett-Packard (HP) ProLiant DL380 G5 hardware.



CAUSE
This issue occurs because of a universal serial bus (USB) controller problem.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Click Start, click Run, type devmgmt.msc, and then click OK to open the Device Manager Microsoft Management Console (MMC) snap-in.
 * 2) Expand Universal Serial Bus controllers.
 * 3) In the list of USB controllers that is displayed, locate the USB controller that has &quot;BUS Relation&quot; and &quot;USB\ROOT_HUB\5&26bc3420&0&quot; displayed in the Details tab of the USB controller properties dialog box.
 * 4) After you locate the USB controller, right-click the USB controller, and then click Disable.
 * 5) When you are prompted to confirm the disable action, click Yes.
 * 6) Close the Device Manager MMC snap-in.
 * 7) Restart the computer.

To connect USB devices to the Windows Server 2003-based computer, enable USB support in the BIOS. For more information about how to enable USB support in the BIOS, see the hardware documentation, or contact your computer hardware manufacturer. For information about how to contact your computer hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbexpertiseinter kbtshoot kbprb KB935917

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