Microsoft KB Archive/835742

= The Information Store service stops responding when an OWA client tries to open a contact distribution list =

Article ID: 835742

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When a user tries to open a contact distribution list by using Microsoft Outlook Web Access (OWA), the Information Store service may stop responding (hang).



CAUSE
This issue may occur if the following conditions are true:
 * The mail attribute value for a user account in your Microsoft Exchange 2000 organization is empty.
 * The user who is associated with this empty mail attribute value is included in a contact distribution list of the OWA user who experiences the issue that is described in the &quot;Symptoms&quot; section.



RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Component: Exchange\WEB CLIENT\CONTACTS

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Feb-2004  19:56  6.0.6562.0      3,919,872  Cdoex.dll 02-Feb-2004 19:50  6.0.6562.0        856,064  Davex.dll 02-Feb-2004 19:50  6.0.6562.0         53,248  Davexpc.dll 02-Feb-2004 19:46  6.0.6562.0        131,072  Drviis.dll 02-Feb-2004 19:47  6.0.6562.0        577,536  Dsaccess.dll 02-Feb-2004 18:56  6.0.6562.0        184,320  Dscmsg.dll 02-Feb-2004 18:56  6.0.6562.0        962,560  Emsmdb32.dll 02-Feb-2004 19:49  6.0.6562.0      2,179,072  Ese.dll 02-Feb-2004 19:49  6.0.6562.0         40,960  Eseperf.dll 15-Dec-2003 16:06                      6,991  Eseperf.hxx 02-Feb-2004 19:50                    391,634  Eseperf.ini 02-Feb-2004 19:56  6.0.6562.0      3,575,808  Excdo.dll 02-Feb-2004 19:46  6.0.6562.0         90,112  Eximap4.dll 02-Feb-2004 19:47  6.0.6562.0        262,144  Exmime.dll 02-Feb-2004 18:35  6.0.6562.0        176,128  Exnntp.dll 02-Feb-2004 19:50  6.0.6562.0        143,360  Exodbesh.dll 02-Feb-2004 19:50  6.0.6562.0         57,344  Exodbpc.dll 02-Feb-2004 19:50  6.0.6562.0        200,704  Exodbprx.dll 02-Feb-2004 19:50  6.0.6562.0      2,179,072  Exoledb.dll 02-Feb-2004 19:44  6.0.6562.0         81,920  Exosal.dll 02-Feb-2004 19:46  6.0.6562.0         32,768  Expop3.dll 02-Feb-2004 19:47  6.0.6562.0         32,768  Exproto.dll 02-Feb-2004 19:50  6.0.6562.0        307,200  Exprox.dll 02-Feb-2004 19:00  6.0.6562.0        143,360  Exschema.exe 02-Feb-2004 19:51  6.0.6562.0        331,776  Exsmtp.dll 02-Feb-2004 19:02  6.0.6562.0        675,840  Exwform.dll 02-Feb-2004 18:37  6.0.6562.0        180,224  Exwin32.dll 02-Feb-2004 19:00  6.0.6562.0         40,960  Febecfg.dll 02-Feb-2004 19:46  6.0.6562.0         32,768  Iisif.dll 02-Feb-2004 19:48  6.0.6562.0        135,168  Iisproto.dll 02-Feb-2004 19:48  6.0.6562.0         61,440  Imap4be.dll 02-Feb-2004 19:03  6.0.6562.0        319,488  Imap4evt.dll 02-Feb-2004 19:01  6.0.6562.0        126,976  Imap4fe.dll 02-Feb-2004 19:46  6.0.6562.0        126,976  Imap4svc.dll 02-Feb-2004 19:47  6.0.6562.0         40,960  Jcb.dll 02-Feb-2004 18:36  6.0.6562.0         49,152  Mdbevent.dll 02-Feb-2004 18:53  6.0.6562.0      2,289,664  Mdbmsg.dll 02-Feb-2004 18:38  6.0.6562.0         32,768  Mdbrole.dll 02-Feb-2004 18:56  6.0.6562.0        909,312  Mdbsz.dll 02-Feb-2004 19:48  6.0.6562.0         24,576  Mdbtask.dll 02-Feb-2004 18:35  6.0.6562.0        151,552  Nntpex.dll 02-Feb-2004 19:43  6.0.6562.0         94,208  Peexch50.dll 02-Feb-2004 19:45  6.0.6562.0        413,696  Phatcat.dll 02-Feb-2004 19:46  6.0.6562.0         36,864  Pop3be.dll 02-Feb-2004 19:03  6.0.6562.0        303,104  Pop3evt.dll 02-Feb-2004 19:02  6.0.6562.0         24,576  Pop3fe.dll 02-Feb-2004 19:44  6.0.6562.0         73,728  Pop3svc.dll 02-Feb-2004 19:03  6.0.6562.0        163,840  Protomsg.dll 02-Feb-2004 19:47  6.0.6562.0        528,384  Reapi.dll 02-Feb-2004 19:51  6.0.6562.0        311,296  Resvc.dll 02-Feb-2004 19:46  6.0.6562.0      4,673,536  Store.exe Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB835742

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