Microsoft KB Archive/883635

= You may experience an abnormal shutdown of your Windows 2000 Server-based computer after the Windows logon screen saver starts =

Article ID: 883635

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server

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SYMPTOMS
You may experience an abnormal shutdown, or &quot;dirty shutdown,&quot; of your Microsoft Windows 2000 Server-based computer after the Windows logon screen saver starts. This abnormal shutdown may occurs if the following conditions are true:
 * You do not log on at the Windows logon screen after you start the computer.
 * You do not press a key or use the mouse.
 * You are running a program such as an uninterruptible power supply (UPS) support program that automatically calls the ExitWindowsEx function.

Additionally, after you restart the computer, you may receive the following event message in the system event log: Event ID: 6008

Source: Event Log

Description: The previous system shutdown at on was unexpected.



CAUSE
This problem occurs because the Windows Logon process (Winlogon.exe) does not ignore the Windows logon screen saver timeout. When the Windows logon screen saver timeout is not ignored, it causes an abnormal shutdown of your computer.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
None.

Restart requirement
You must restart your computer after you apply this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  24-Mar-2004  02:17  5.0.2195.6824     42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824    236,304  Cmd.exe 19-Jun-2003 20:05  5.0.2195.6660    233,744  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6897    742,160  Kernel32.dll 24-Mar-2004 02:17  5.0.2195.6824     54,544  Mpr.dll 23-Sep-2004 13:44  5.0.2195.6974    335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892     90,264  Rdpwd.sys 13-Sep-2004 19:27  5.0.2195.6974  5,898,752  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6897    403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794    385,808  Userenv.dll 22-Sep-2004 11:53  5.0.2195.6975  1,632,656  Win32k.sys 23-Sep-2004 13:33  5.0.2195.6978    182,544  Winlogon.exe 25-Sep-2003 18:08  5.0.2195.6826    243,984  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897    742,160  Kernel32.dll 22-Sep-2004 11:53  5.0.2195.6975  1,632,656  Win32k.sys 25-Sep-2003 18:08  5.0.2195.6826    243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.This problem was corrected in Update Rollup 1 for Microsoft Windows 2000 Service Pack 4.

