Microsoft KB Archive/943773

= The Windows Live OneCare Backup program does not start =

Article ID: 943773

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to back up your files by using the Windows Live OneCare Backup program, the backup operation does not start. You receive an error message that states that Windows Live OneCare encountered an error, and the program closes.



RESOLUTION
Try the following steps in the order in which they appear.   Stop and then restart the winss service. To do this, follow the steps for your operating system.

Windows XP-based computers  Click Start, click Run, type cmd, and then press ENTER. At the command prompt, type the following commands in the order in which they appear. Press ENTER after each command line:   net stop winss   net start winss   exit  </li></ol>

Windows Vista-based computers
<ol style="list-style-type: lower-alpha;"> Click Start, type cmd in the Start Search box, and then press ENTER.</li> At the command prompt, type the following commands in the order in which they appear. Press ENTER after each command line:   net stop winss </li>  net start winss </li>  exit </li></ul> </li></ol> </li> If you continue to experience this issue, you must remove and then reinstall OneCare. To do this, follow these steps.

Windows XP-based computers <ol style="list-style-type: lower-alpha;"> Click Start, click Run, type appwiz.cpl, and then press ENTER.</li> From the list of installed programs, select Windows Live OneCare, and then click Remove.</li> Restart your computer.</li> Optional: Run the OneCare clean-up tool. To do this, follow these steps: <ol> To download the OneCare cleanup tool, visit the following Web site:

http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanup.exe

</li> In the File Download dialog box, click Save.</li> Select the location where you want to save the file, and then click Save.</li> After the file is downloaded, double-click the file.</li> Read the licensing agreement. If you accept the terms, click I accept the terms of the End User Licensing Agreement, and then click Continue.</li> <li>Click Clean.</li> <li>After the clean-up tool finishes, click Restart Now.</li></ol> </li></ol>

Windows Vista-based computers <ol style="list-style-type: lower-alpha;"> <li>Click Start, type appwiz.cpl in the Start Search box, and then press ENTER.</li> <li>From the list of installed programs, select Windows Live OneCare, and then click Remove.</li> <li>Restart your computer.</li> <li>Optional: Run the OneCare clean-up tool. To do this, follow these steps: <ol> <li>To download the OneCare cleanup tool, visit the following Web site:

http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanup.exe

</li> <li>In the File Download dialog box, click Save.</li> <li>Select the location where you want to save the file, and then click Save.</li> <li>After the file is downloaded, double-click the file.</li> <li>Read the licensing agreement. If you accept the terms, click I accept the terms of the End User Licensing Agreement, and then click Continue.</li> <li>Click Clean.</li> <li>After the clean-up tool finishes, click Restart Now.</li></ol> </li></ol>

To install OneCare from the OneCare Web site, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Visit the following Windows Live OneCare installation Web site:

http://onecare.live.com/standard/en-us/purchase/default.htm

</li> <li>Click Download your 90-day free trial today.</li> <li>Click Install Windows Live OneCare, and then follow the instructions.</li></ol>

To install OneCare from the OneCare Installation CD-ROM, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Insert the OneCare installation CD in your disc drive, and then follow the instructions that appear on the screen. If OneCare Setup does not automatically start, open Windows Explorer or My Computer, and then locate the drive where the installation disc is. Double-click the icon for that drive.</li> <li>Follow the instructions to complete the installation.</li></ol> </li></ol>

Keywords: kbprb kbexpertisebeginner KB943773

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