Microsoft KB Archive/811296

= OL2002: Outlook Stops Responding in the Mso.dll File When You Open a Message That Is Archived with Third-Party Software =

Article ID: 811296

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
If you right-click a message that only contains an attachments stub and is archived with third-party software, Outlook 2002 may stop responding (crash) in the Mso.dll file.



CAUSE
The problem occurs because the third-party program deletes the attachment properties in the message. This causes the attachment to be inaccessible in the message, and the attachment is then inaccessible to users.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Size       File name --  13-Dec-2002  13:33   2,347,904  Outlook.msp 13-Dec-2002 15:18   5,207,944  Outlookff.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time       Version        Size       File name -  08-Aug-2002  19:22      10.0.4406.0     137,800   Impmail.dll 12-Sep-2002 19:52      10.0.4510.0     47,688    Outlook.exe 19-Sep-2002 13:23      10.0.4517.0     105,032   Envelope.dll 11-Oct-2002 14:14      10.0.4608.0     92,744    Outlmime.dll 08-Nov-2002 13:47      10.0.4705.0     121,416   Outlph.dll 14-Nov-2002 17:14      10.0.4712.0     539,208   Outlcm.dll 25-Nov-2002 10:50      10.0.4721.0     47,688    Recall.dll 13-Dec-2002 00:58      10.0.4810.0     346,696   Exsec32.dll 13-Dec-2002 00:58      10.0.4810.0     6,314,568 Outllib.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
On most of the clients, you can click this type of message. The hotfix avoids the problem by inserting &quot;Untitled&quot; as the attachment name when this property is missing. On computers that do not experience the problem, you do not see an attachment context menu. On computers that do experience the problem, you see the attachment context menu with an attachment named &quot;Untitled.&quot;

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB811296

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