Microsoft KB Archive/922810

= FIX: The Runtimeagent.exe process stops responding when you make concurrent calls by using BizTalk adapter =

Article ID: 922810

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Adapter for Oracle Database
 * Microsoft BizTalk Adapter for PeopleSoft Enterprise
 * Microsoft BizTalk Adapter for Siebel eBusiness Applications
 * Microsoft BizTalk Adapter for J.D. Edwards EnterpriseOne
 * Microsoft BizTalk Adapter for J.D. Edwards OneWorld

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SYMPTOMS
After you install one or more of the products that are listed in the &quot;Applies to&quot; section, the Runtimeagent.exe process stops responding (hangs) when you make concurrent calls by using one of the products. Additionally, BizTalk Adapter does not process messages as expected. The messages do not time out.

When this issue occurs, no related events appear in the event log.



CAUSE
This issue occurs because of a timing issue in the Runtimeagent.exe process. This timing issue can cause a deadlock when you make concurrent calls by using one of the products that are listed in the &quot;Applies To&quot; section.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



WORKAROUND
To work around this issue, set the Max Concurrent Calls property to a value of 1 in the BizTalk configuration settings for the adapter.

Note You may experience decreased message processing performance if you set the Max Concurrent Calls property to a value of 1.

