Microsoft KB Archive/270744

= ELL French & Spanish: User Information Is Not Saved When You Uninstall Language Learning Software =

Article ID: 270744

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Language Learning French 1.0 Standard Edition
 * Microsoft Encarta Language Learning French 1.0 Deluxe Edition
 * Microsoft Encarta Language Learning Spanish 1.0 Standard Edition
 * Microsoft Encarta Language Learning Spanish 1.0 Deluxe Edition

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This article was previously published under Q270744



SYMPTOMS
When you uninstall the Encarta Language Learning programs listed at the beginning of this article, you are not prompted to save your user database file. As a result, the user database file is deleted.

The user database file (UserDB.dat) contains all of the saved information for a user, such as the user's name and the user's scores.



RESOLUTION
To work around this issue, back up your user database file before you uninstall the Encarta Language Learning program. You can later copy this backup file into another installation of the Encarta Language Learning program.

To back up your user database file to the Microsoft Windows desktop:  Click Start, and then click Run.  In the Open box, type the appropriate line for your Encarta Language Learning program, and then click OK

Encarta Language Learning - Spanish


where  is the drive letter of the hard disk on which the Encarta Language Learning program is installed.  Right-click the UserDB.dat file in the window that appears. Click Copy. Close all open windows on the screen. Right-click an empty area on the Windows desktop. Click Paste.</li></ol>

NOTE: You may want to back up the UserDB.dat file to a location other then the Windows desktop. Use these steps as a basic guideline when you back up the UserDB.dat file to an alternate location.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ellf ells restore backup delete remove

Keywords: kbbug kbpending kbsetup KB270744

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