Microsoft KB Archive/260351

= PRB: Final Report Shows Approved Although One Recipient Rejected =

Article ID: 260351

Article Last Modified on 3/4/2004

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q260351



SYMPTOMS
With the Routing Wizard sample that is provided by Exchange Server 5.5, if you install a Routing Agent to a folder with the Parallel Route routing type and then send mail to three recipients to accept or reject the message posted to the folder, the final report may show that the posted message was accepted, even though only two recipients accepted the message and the third rejected it.



CAUSE
The Routing Wizard uses the following map for the routing process: ..... 1010  Wait           0  10080 .....

5000  ORSplit        0  IsApprovedTable 5010  Goto           0  20000 5020  Goto           0  10000 10000 FinalizeReport 2  False           False 10010 Send           2               True   False False 10020 Goto           0  20020 20000 FinalizeReport 2  True            False 20010 Send           2  XXX             abc@def.com True   False False 20020 Terminate      0  0 20030 Goto           0  20020 30000 Terminate      0  1

..... The final report is generated based on the result returned from the IsApprovedTable customer action. The IsApprovedTable action counts all acceptance or rejection e-mails and returns True if the number of acceptances is greater than the number of rejections, or False if rejections are greater than acceptances.



RESOLUTION
The Routing Wizard is just a sample tool that is used to demonstrate what you can do with Exchange Server Routing Objects. If a different behavior is desired, you must modify the script source code or change the routing map.

