Microsoft KB Archive/249516

= XFOR: Service Restart Fails on IMAP4 and POP3 =

Article ID: 249516

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q249516





SYMPTOMS
When you restart the Microsoft Exchange 2000 Server IMAP4 or POP3 services, you may occasionally see the following error message:

Could not start the Microsoft Exchange IMAP4\POP3 Service on Local Computer

Error 1056: An instance of the service is already running.

You may also see the following errors in the Event Viewer application log:

Event Type: Information

Event Source: MSExchange IMAP4\POP3 Interface

Event Category: General

Event ID: 11600

Description:

Attempting to start the Microsoft Exchange IMAP4\POP3 Service

Event Type: Error

Event Source: MSExchange IMAP4\POP3 Interface

Event Category: General

Event ID: 11604

Description:

Microsoft Exchange IMAP4\POP3 Service is already running.

Event Type: Error

Event Source: MSExchange IMAP4\POP3 Interface

Event Category: General

Event ID: 13000

Description:

An error occurred while starting the Microsoft Exchange IMAP4 Service: the call to DwInitializeService failed with error 0x420.

Event Type: Information

Event Source: MSExchange IMAP4\POP3 Interface

Event Category: General

Event ID: 11602

Description:

Attempting to stop the Microsoft Exchange IMAP4\POP3 Service

Event Type: Error

Event Source: MSExchange IMAP4\POP3 Interface

Event Category: General

Event ID: 13000

Description:

An error occurred while starting the Microsoft Exchange IMAP4\POP3 Service: the call to IIS_SERVICE::StartServiceOperation failed with error 0x420.



WORKAROUND
Instead of using the Restart command, click the Stop command to stop the service. Then click Start to start the service.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: exch2kp2w

Keywords: kbbug kberrmsg kbpending KB249516

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