Microsoft KB Archive/320392

= A &quot;Stop 0x0000000A&quot; Error Occurs in Tcpip.sys =

Article ID: 320392

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q320392



SYMPTOMS
You may receive the following stop code on a Windows NT 4.0-based computer:

Stop 0x0000000A (0x00000014, 0x00000002, 0x00000000, 0xf21b173d)

Note that the first parameter (0x00000014) may vary.



CAUSE
This problem occurs because Tcpip.sys references a null pointer.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size     File name  Platform ---  18-Jul-2002  03:44  4.0.1381.7179  309,008  Tcpip.sys  Alpha 18-Jul-2002 03:49  4.0.1381.7179  174,960  Tcpip.sys  x86

NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB320392

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