Microsoft KB Archive/295478

= IntelliType Pro 2: Multiple Instances of Your E-mail Client Are Opened When You Press the MAIL or CALENDAR Hot Keys Multiple Times =

Article ID: 295478

Article Last Modified on 8/18/2005

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APPLIES TO

 Microsoft Outlook 2001 for Mac, when used with:  Microsoft IntelliType Pro 5.2

 Microsoft IntelliType Pro 2.1 

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This article was previously published under Q295478



SYMPTOMS
If you press the MAIL or CALENDAR hot keys on the Microsoft Office Keyboard multiple times, multiple instances of your e-mail client may be opened.



CAUSE
This behavior can occur if your e-mail client is Microsoft Outlook 97 (all versions and releases). Outlook 97 does not have the ability to determine if another instance of Outlook is already open.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug KB295478

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