Microsoft KB Archive/189842

= XCLN: Client Folder Views May Prevent Any Items From Appearing =

Article ID: 189842

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0 for Macintosh
 * Microsoft Exchange Client 5.0 for Macintosh
 * Microsoft Outlook 8.0 Exchange Server Edition for Macintosh
 * Microsoft Outlook, Exchange Server Edition
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition

-



This article was previously published under Q189842



SYMPTOMS
When you use an Outlook or Exchange client to access your mailbox, checking the Sent Items folder may show nothing even though you have selected "Save Copies of Messages in Sent Items folder" in the Options menu.



CAUSE
This can occur if the default views have changed and are filtering for messages that do not meet any of the selected criteria.



WORKAROUND
Set the folder views back to the default settings or modify the current folder views to allow characteristics that will allow messages to be seen. This situation can occur with any folders in your mailbox if the filters for views are set incorrectly. For instance, selecting messages "Flagged for Next Seven Days" in the View menu may display nothing in the folder if there are no messages that meet this criteria.

Additional query words: 8.5

Keywords: KB189842

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.