Microsoft KB Archive/299893

= Unable to Install FTP Folders When You Install Internet Explorer 6 =

Article ID: 299893

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0

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This article was previously published under Q299893



SYMPTOMS
In Internet Explorer 6 Setup, a message is displayed in the Component Options dialog box that states that the Internet Explorer Browsing Enhancements option &quot;adds Graphical FTP Helper.&quot; However, the graphical file transfer protocol (FTP) Helper (also known as FTP Folders, Web-Based FTP, or Folder View for FTP sites) is not installed or updated by Internet Explorer 6 Setup.



CAUSE
This problem occurs because the description of the Internet Explorer Browsing Enhancements option during Setup incorrectly states that the Graphical FTP Helper is installed. By design, Internet Explorer 6 does not install or update the Graphical FTP Helper (the Msieftp.dll file). The Internet Explorer Browsing Enhancements option in Internet Explorer 6 only installs support for font embedding and the Identity Manager (for use with Outlook Express Identities) on Microsoft Windows 98, Microsoft Windows 98 Second Edition, Microsoft Windows Millennium Edition (Me), and Microsoft Windows NT 4.0.



WORKAROUND
To work around this problem, if you are running Windows 98 or Windows NT 4.0, you can install the Graphical FTP Helper by installing the Internet Explorer Browsing Enhancements option with Internet Explorer version 5.x, or upgrade your operating system to Windows 98 Second Edition, Windows Me, or Microsoft Windows 2000.

If you are running Windows 98 Second Edition, Windows Me, or Windows 2000, the Graphical FTP Helper is already installed.

For additional information about installing FTP Folders in Internet Explorer 5.x, click the article number below to view the article in the Microsoft Knowledge Base:

217888 How to Install and Use FTP Folders

NOTE: If you have already installed Internet Explorer 6 on Windows 98 or Windows NT 4.0, you must remove it before you install the Internet Explorer Browsing Enhancements option with Internet Explorer 5.x.

For additional information about removing Internet Explorer 6, click the article number below to view the article in the Microsoft Knowledge Base:

293907 How to Uninstall Internet Explorer 6.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Because Internet Explorer 6 installs only the core browser, scripting, and Outlook Express 6 files on Windows 2000, the Install Minimal, or customize your browser option is not available during installation. Therefore, the Component Options dialog box is not available for you to select the Internet Explorer Browsing Enhancements option on Windows 2000.

The Graphical FTP Helper is installed when you install the following Microsoft products:
 * Internet Explorer 5.x
 * Windows 98 Second Edition
 * Windows Me
 * Windows 2000

Additional query words: msieftp.dll shell extension Web-based

Keywords: kbenv kbprb kbdocerr KB299893

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