Microsoft KB Archive/244482

= OFF2000: Invalid Page Fault When You Try to Use Internet Functionality =

Article ID: 244482

Article Last Modified on 7/14/2004

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q244482



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you attempt to use any of the Web features in the Microsoft Office 2000 programs listed at the beginning of this article, and Microsoft Internet Explorer is installed, you may receive an error message similar to one of the following

caused an invalid page fault in module SHDOCVW.DLL at address 014f:71528dd.

caused an invalid page fault in module GDI32.DLL at address 014f:bff349d9.

caused an invalid page fault in module KERNEL32.DLL at address 014f:bff786a6.

where  is the name of the Microsoft Office 2000 program you are using.



CAUSE
This behavior may occur when one of the following conditions is true:
 * One or more cache files in the Temporary Internet Files folder are damaged.
 * The History folder or the cache folders used by Internet Explorer are damaged.
 * The index files used to track the contents of the History or cache folders are damaged.



RESOLUTION
To resolve this behavior, use either of the following methods.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1: Deleting and Re-registering the Temporary Internet Files Folder
To delete and re-register the Temporary Internet Files folder, follow these steps:  Click Start, point to Programs, and then click MS-DOS Prompt. Type the following line

deltree "c:\ \Temporary Internet Files"

where  is the folder in which you installed Windows. Be sure to include the quotation marks. When you are prompted to confirm the deletion, press Y, and then press ENTER. Type exit, and then press ENTER. Click Start, and then click Run. In the Open box, type regsvr32 cachevu.dll, and then click OK.

This step registers the deleted Temporary Internet Files folder again.</ol>

Method 2: Emptying the Internet Explorer History and Cache Folders
To empty the History and cache folders used by Microsoft Internet Explorer, follow these steps: <ol> In Internet Explorer, click Internet Options on the Tools menu.</li> On the General tab, do the following:

<ol style="list-style-type: lower-alpha;"> Under History, click Clear History, and then click OK in the dialog box that appears.</li> Under Temporary Internet files, click Delete Files, and then click OK in the dialog box that appears.</li></ol>

After you perform this step, check to see whether the issue has been resolved. If it has not been resolved, continue to step 3.</li> Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Add/Remove Programs.</li> In the list of installed programs, click Internet Explorer, and then click Add/Remove.</li> After you remove Internet Explorer, restart the computer.

As the computer starts, information about the manufacturer appears, and then the screen clears. When the screen clears, press F8 to access the Startup menu. Use the DOWN-ARROW key to select Command Prompt Only, and then press ENTER.</li> Type the following commands, pressing ENTER after each command.

NOTE: When you press ENTER after each of the deltree commands, you should be prompted to confirm that you want to delete the folder. If you are not prompted, you may have typed the command incorrectly.

cd \windows

smartdrv

deltree "Temporary Internet Files"

deltree history

cd system

ren mshtml.dll mshtml.old

ren shdocvw.dll shdocvw.old

ren inetcfg.dll inetcfg.old

ren actxprxy.dll actxprxy.old

ren wininet.dll wininet.old

ren cachevu.dll cachevu.old

ren inetcpl.cpl inetcpl.old

ren shlwapi.dll shlwapi.old

ren url.dll url.old

ren urlmon.dll urlmon.old

ren wsock32n.dll wsock32n.old

</li> Press CTRL+ALT+DELETE to restart your computer and restart Windows in normal mode.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
You may see these error messages when you attempt to use the Web toolbar, insert hyperlinks in a document, open or link to Web files, or click hyperlinks in a document.

Additional query words: OFF2000 IPF

Keywords: kberrmsg kbprb KB244482

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