Microsoft KB Archive/834503

= You receive event ID 36 and a &quot;Windows File Protection&quot; error message when you install a software update for a second time =

Article ID: 834503

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you install a software update package for a second time on a Microsoft Windows XP-based computer, an event that is similar to the following may be logged to your computer's event log: Event Type: Error Event

Source: SideBySide

Event Category: None

Event ID: 36

Date: 12/30/2003

Time: 10:06:07 AM

User: N/A

Computer: ComputerName

Description: The assembly x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.1325_x-ww_7abe6cc7 has missing or invalid files; recovery of this assembly failed.

You may also receive the following &quot;Windows File Protection&quot; error message:

Windows File Protection

Files that are required for Windows to run properly have been replaced by an unrecognized version. To maintain system stability, windows must restore the original version of these files.



CAUSE
This problem occurs because the side-by-side component does not correctly delay the Windows File Protection process when an in-place update of the side-by-side assembly occurs.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP x86 Date        Time   Version        Size     File name 08-Jan-2004 08:26  5.1.2600.1330  680,448  Sxs.dll

Windows XP IA-64 Date        Time   Version        Size       File name --  08-Jan-2004  08:10  5.1.2600.1330  2,030,080  Sxs.dll 08-Jan-2004 08:26  5.1.2600.1330    680,448  Wsxs.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For more information about side-by-side assemblies, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/aa376307.aspx

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB834503

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