Microsoft KB Archive/117891

= Cinemania/Encarta: Installation Hangs on Macintosh Performa =

Article ID: 117891

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Cinemania 94 for Macintosh
 * Microsoft Encarta Encylopedia 1994 Edition

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This article was previously published under Q117891



SYMPTOMS
If you install Cinemania or Encarta on a Macintosh Performa, your computer may stop responding (hang) when you click the Restart button in the "Installation Successful" dialog box. This problem can occur if you are using version 7.1P5 or earlier of the Performa System software.

This is a known problem with versions 7.1P5 and earlier of the Performa System software.

NOTE: You do not need to reinstall the application if your machine hangs when you click Restart. The application is already successfully installed before the machine hangs.



RESOLUTION
To avoid this problem, do one of the following before installing Cinemania or Encarta:
 * Upgrade to version 7.1P6 or newer of the Performa System software.

-or-
 * Restart your Macintosh with all extensions turned off except for the CD-ROM extensions.

NOTE: To restart your Macintosh after it has hung, turn it off via the power switch, wait 10 to 15 seconds, and then restart it.

Additional query words: mac 1994 multi media multimedia multi-media setup lock crash movies films

Keywords: KB117891

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