Microsoft KB Archive/895104

= You may receive a &quot;The name could not be resolved&quot; error message and Outlook 2003 unexpectedly quits after you log on to a network over the Internet in Windows Server 2003 =

Article ID: 895104

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Office Outlook 2003

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SYMPTOMS
When you try to verify your account name in Microsoft Office Outlook 2003, you may receive the following error message:

The name could not be resolved. Operation failed.

After you close the error message window, Outlook 2003 unexpectedly quits. The error code is 0x8004011c.

This problem occurs when the following conditions are true:  The computer is running Microsoft Windows Server 2003. You log on to a network over the Internet by using your user principal name (UPN).

Note A UPN uses the following format:

 You log on to the network by using one of the following connections:  A virtual private network (VPN) connection A remote procedure call/Hypertext Transfer Protocol (RPC/HTTP) connection  You then start Microsoft Office Outlook 2003.</li> One or both of the following conditions is true:  Outlook 2003 automatically checks for new e-mail messages.</li> You click Send/Receive.</li></ul> </li></ul>

In this scenario, you are prompted to reenter the Microsoft Exchange server name and your user account name. When you then click Check Name, you receive the error message.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, 32-bit versions
<pre class="fixed_text">  Date         Time   Version            Size  File name 14-Jan-2005 08:57  5.2.3790.250  1,191,936  Ole32.dll 16-Mar-2004 03:17  5.2.3790.141     26,112  Rpcproxy.dll 22-Mar-2005 22:39  5.2.3790.293    659,968  Rpcrt4.dll 14-Jan-2005 08:57  5.2.3790.250    294,912  Rpcss.dll

Microsoft Windows Server 2003, Itanium-based versions
<pre class="fixed_text">  Date         Time   Version            Size  File name  Platform 13-Jan-2005 16:48  5.2.3790.250  3,576,832  Ole32.dll     IA-64 30-Mar-2004 11:25  5.2.3790.141     73,216  Rpcproxy.dll  IA-64 22-Mar-2005 06:39  5.2.3790.293  2,151,424  Rpcrt4.dll    IA-64 13-Jan-2005 16:48  5.2.3790.250    688,640  Rpcss.dll     IA-64 13-Jan-2005 16:57  5.2.3790.250  1,191,936  Wole32.dll      x86 30-Mar-2004 11:26  5.2.3790.141     26,112  Wrpcproxy.dll   x86 22-Mar-2005 06:39  5.2.3790.293    544,256  Wrpcrt4.dll     x86

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 1.

<div class="moreinformation_section">

MORE INFORMATION
For more information about a similar problem that occurs in Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

830355 You cannot use Outlook 2003 over the Internet by using your user principal name (UPN)

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwinserv2003presp1fix kbpubtypekc kbhotfixserver kbqfe KB895104

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