Microsoft KB Archive/830595

= The Microsoft Operations Manager service does not work on a DCAM or on an agent and you receive an Event ID 9015 event message =

PSS ID Number: 830595

Article Last Modified on 3/5/2004

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The information in this article applies to:


 * Microsoft Operations Manager 2000 SP1

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SYMPTOMS
The Microsoft Operations Manager (MOM) OnePoint service (OnePointService.exe) may not work on a DCAM or on an agent, and you may receive the following Event ID 9015 event message in the application event log: Event Type: Error

Event Source: OnePoint Operations

Event Category: None

Event ID: 9015

Date:

Time:

User: /

Computer:

Description:

The Microsoft Operations Manager 2000 service (OnePointService.exe) received and unexpected exception.

Thread Id:

Thread Name: SecSockSrv1270

Exception Code: 0x00000000e06d7363

Exception Description: Unrecognized code

Exception Address:

Exception flags: 0x1 The OnePoint service automatically restarts, but may repeatedly stop working in this way.



CAUSE
This problem occurs because of a problem with the process that MOM uses to encrypt communications. More than one thread may try to make encrypted communication to the same agent at the same time on a DCAM. The second or subsequent thread tries to acquire a handle to a key container that is in the Diffie-Hellman Cryptographic Service Provider (CSP) that MOM uses. When the attempt does not work, the OnePointService.exe service generates an exception.

Note In the event message, note the Thread Name. If you receive exception events from the SecSockSrv1270 thread, the problem may be with the DCAM.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have MOM 2000 Service Pack 1 (SP1) installed to install this hotfix.

Restart requirement
You do not have to restart your computer after you install this hotfix.

Hotfix replacement information
This hotfix replaces hotfixes Q823049, Q825263.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version  Size       File name    Platform -  12-Dec-2003  18:24  1.0.0.0  2,310,848  Q830595.exe  I386 After you install this hotfix, the following files have the listed attributes or later:   Date         Time   Version      Size       File name     Platform --  09-Dec-2003  14:31  4.0.1300.14  2,055,432  McsCmn04.dll  I386

Installation instructions
Install this hotfix on all DCAM computers and manually installed agents. When you install the hotfix on a DCAM, the MOM service stops and restarts. Because the hotfix includes a .dll file that is a core component of the MOM agent, after you install the hotfix on a DCAM, all agents that the Agent Manager manages on that DCAM are flagged for a reinstallation. If the agent installation approval is set to Manual, the Pending Installation node of the MOM Administration console contains the agent that requires approval after the next scheduled Agent Manager scan.

To install the hotfix, follow these steps:
 * 1) On each DCAM in the configuration group, run the hotfix installation package Q830595.exe from a local disk or from a network share.
 * 2) Follow the instructions that appear on your screen in the installation wizard.

You must manually install the hotfix on all agents that were manually installed. To silently install the hotfix, use the /S command-line switch on Q830595.exe.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: exception crash

Keywords: kbBug kbQFE KB830595

Technology: kbOpMan2000Search kbOpMan2000SP1 kbOpMansearch

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