Microsoft KB Archive/131128

Jumpstart 2.0a: Where to Get Support and Support Policy Article ID: Q131128 Revision Date: 18-APR-1996

The information in this article applies to:


 * JumpStart version 2.0a

SUMMARY The Multimedia JumpStart CD-ROM was developed by the Microsoft Multimedia Developer Relations Group to provide developers with the latest tools and development resources for the Microsoft Windows operating system. This revised version includes all of the same tools and resources included on previous versions of JumpStart (along with the first release of the MediaView toolkit; WinG, the Windows Games Development Environment; WinToon, Microsoft s cartoon engine; information on the Windows 95 platform and logo requirements; the revised Video for Windows Developer Kit version 1.1e; a JumpStart “lite” version of the TouchSend Tools for Multimedia Viewer 2.0, as well as demonstrations, utilities and sample media for multimedia development on the Windows platform.

NOTE: According to the packaging for the JumpStart CD, “The CD-ROM is provided ‘as-is’.” The README.TXT file on the JumpStart CD-ROM provides the support policy.

MORE INFORMATION

The following is from the CD-ROM README.TXT file:

If it’s still not working or you have other problems, please

call Microsoft technical support at (800) 936-5800. Please note that all third-party demos and samples are not supported by Microsoft.

For support or more information about these products, please

contact that company directly. You can also send your questions about the JumpStart CD via electronic mail on the Internet to MMDINFO@MICROSOFT.COM Sending mail to the Internet address, MMDINFO@MICROSOFT.COM, returns the following reply: Thank you for sending mail to MMDINFO@microsoft.com. The purpose of this alias is solely to receive requests for the Multimedia JumpStart CD-ROM (Video for Windows SDK v. 1.1e) and to offer one-stop shopping information on the many multimedia tools and resources available for the Microsoft=AE Windows operating system. You’ll find Windows 95 Game SDK information at the very bottom of this reply.

MMDINFO is not a support alias:

Unfortunately, we cannot respond to product support and/or technical questions via this alias. Here are a few support resources to help you out:

  If you are a member of the Developer Network (MSDN Level II), try the following resources: For Microsoft Development Library Setup support, call (206) 635-7033. For support for the products shipped on the Microsoft Development Platform, call (800) 936-5800. (Outside the U.S./Canada, please contact your local Microsoft subsidiary for support options in your area,).   For Microsoft Product Support options information, call (800)426-9400. 

KBCategory: kbmm kbpolicy kbusage KBSubcategory: win31

Additional reference words: kbhowto 2.00a multi media multimedia multi- media jump start mmtitles kbmm teched jump start

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1996.