Microsoft KB Archive/164884

= Err Msg: Connection with Server Could Not Be Established After Applying SSL Key =

Article ID: 164884

Article Last Modified on 6/22/2005

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APPLIES TO


 * Microsoft Internet Information Server 1.0
 * Microsoft Internet Information Server 2.0
 * Microsoft Internet Information Server 3.0

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This article was previously published under Q164884



We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx



SYMPTOMS
After you apply a new Secure Sockets Layer (SSL) key, and you use HTTPS, you may get the following error message:

Cannot open Internet site https://.

A connection to the server could not be established.



WORKAROUND

 * 1) Open the Key Manager under Internet Service Manager, click Export Key to copy the key to a backup file.
 * 2) Click Delete to remove the key.
 * 3) Select Commit Changes Now to register the changes in Key Manager.
 * 4) Stop and Restart the WWW Service.
 * 5) In Key Manager, click WWW, and click Import Key to install the key from the backup file.
 * 6) Again select Commit Changes Now to register the changes.
 * 7) Stop and restart the WWW Service.



STATUS
Microsoft has confirmed this to be a problem in Internet Information Server versions 1.0, 2.0 and 3.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug kberrmsg kbpending KB164884

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