Microsoft KB Archive/921388

= The Microsoft CRM Mobile Device Registration Service and the Microsoft CRM Mobile Integration Service do not start after you install Microsoft CRM Mobile =

Article ID: 921388

Article Last Modified on 9/22/2006

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
After you install Microsoft Dynamics CRM Mobile, the Microsoft CRM Mobile Device Registration Service and the Microsoft CRM Mobile Integration Service do not start. Or, these components start but then stop responding.

Additionally, the following event is logged in the Application log on the Microsoft Dynamics CRM server: Event Type: Error Event Source:  MBSIntegrationService Event Category: (40) Event ID:  4000 Date:      3/3/2006 Time:      10:03:56 AM User:       N/A Computer:  CRMSERVER Description: Exiting service abruptly. Details: Exception details : Source : System.Web.Services Message : The request failed with HTTP status 502: Proxy Error ( The host was not found. ). Extra Info : Status Code : BadGatewayStatus Description : Proxy Error ( The host was not found. ) Exception Contents : System.Net.WebException: The request failed with HTTP status 502: Proxy Error ( The host was not found. ). at Microsoft.BusinessSolutions.Mobility.Exceptions.MbsMoException.Throw(Exception exception) at Microsoft.BusinessSolutions.Mobility.Integration.JobProcessor.ExecuteJobs(Object o)

For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
This problem occurs because the Domain Name System (DNS) is not set up to enable Fully Qualified Domain Name (FQDN) resolution.



RESOLUTION
To resolve this problem, edit the following files by using the NetBIOS name of the Microsoft Dynamics CRM server:
 * MBSDeviceRegistrationService.exe.config
 * MBSIntegrationService.exe.config
 * CRMMobile.exe.config

Notes  By default, the MBSDeviceRegistrationService.exe.config file and the MBSIntegrationService.exe.config file are stored in the following location:

C:\Program Files\Microsoft CRM\CRM Mobile\bin

 By default, the CRMMobile.exe.config file is stored in the following location:

C:\Program Files\Microsoft CRM\CRM Mobile\Configuration



To edit these files, follow these steps:
 * 1) Open the MBSDeviceRegistrationService.exe.config file in Notepad.
 * 2) Search for  . .com.

Note  is a placeholder for the NetBIOS name of the Microsoft Dynamics CRM server. is a placeholder for the actual name of the domain.
 * 1) Replace  . .com with.
 * 2) Save the file.
 * 3) Restart the affected service.
 * 4) Repeat steps 2 through 5 for the MBSIntegrationService.exe.config file and for the CRMMobile.exe.config file.

Keywords: kberrmsg kbtshoot kbmbsmigrate kbprb KB921388

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