Microsoft KB Archive/195863

= Error message in Outlook: "The item could not be deleted" =

Article ID: 195863

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2007

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This article was previously published under Q195863



SYMPTOMS
When you attempt to delete a mail message that is on your Microsoft Exchange Server Store, you may get the following error message:

The item could not be deleted. It was either moved or already deleted, or access was denied.



CAUSE
When someone is viewing the same message folder from another computer (for example, via folder-sharing or delegate access) and deleted the message, you do not see that the Microsoft Exchange Server has not yet updated Outlook.



RESOLUTION
Give the Microsoft Exchange Server time to update Outlook.



MORE INFORMATION
The amount of time required for the update is dependent upon factors that include, but not limited to:
 * Network traffic
 * Network protocol binding order on your computer
 * The load on the Microsoft Exchange Server
 * Public folder replication within the Microsoft Exchange Server system
 * Movement of mailboxes from one mail server to another
 * Offline address book generation

Certain operations on the Microsoft Exchange Server will have higher priority than others based on process scheduling and server demand. For more information about this error message, click the following article numbers to view the articles in the Microsoft Knowledge Base:

274492 (CW): Error messages when too many items are selected

289999 Error message when you delete large number of messages

Additional query words: slow OL2000 OL2002 OL2003 OL2007

Keywords: kbprb KB195863

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