Microsoft KB Archive/266434

= FP2000: Internal Error 2343 During Setup =

Article ID: 266434

Article Last Modified on 11/4/2002

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APPLIES TO


 * Microsoft FrontPage 2000 Standard Edition

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This article was previously published under Q266434



SYMPTOMS
When you try to install FrontPage 2000, you may receive the following error message:

Internal Error 2343: Please contact product support for assistance.

followed by this error message:

Installation ended prematurely because of an error.



CAUSE
This behavior can occur for either of the following reasons:
 * You removed (uninstalled) Lotus Notes. -or-


 * Lotus Notes is installed, but there are incorrect entries for Lotus Notes in the Windows registry or the Win.ini file.

When you uninstall Lotus Notes, the uninstall program does not remove certain entries in the Windows registry and the Win.ini file.

This problem only occurs if you uninstalled Lotus Notes or if Lotus Notes is not installed correctly. FrontPage is installed successfully if the system has an intact installation of Lotus Notes that is installed correctly.



RESOLUTION
For additional information about how to resolve this problem, click the article number below to view the article in the Microsoft Knowledge Base:

228668 OFF2000: Internal Error 2343 During Setup



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: front page fp2000

Keywords: kbbug KB266434

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