Microsoft KB Archive/891504

= When you try to move or to remove a folder that contains many subfolders in Outlook, the Microsoft Exchange Information Store service stops responding, and event 9673 is recorded on the Exchange Server 2003 computer =

Article ID: 891504

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you try to move or to remove a folder that contains many subfolders in Microsoft Outlook, the Microsoft Exchange Information Store service (Store.exe) may stop responding. Additionally, one of the following events may be recorded in the Application log on the Microsoft Exchange Server 2003 computer:

Event 1
Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9673

Description: An exception with code 0xc00000fd was thrown in module C:\Exchsrvr\bin\ESE.dll; some parameters and their values were . A significant section of the call stack is in the data section.

Event 2
Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9673

Description: An exception with code 0xc00000fd was thrown in module C:\WINNT\system32\kernel32.dll; some parameters and their values were . A significant section of the call stack is in the data section. For more information, click http://search.support.microsoft.com/search/?adv=1.



CAUSE
This problem may occur when a user creates many deeply-nested subfolders in a mailbox folder. Because of the deeply-nested subfolder hierarchy, a very large number of recursion calls occurs when you try to move the folder or to remove the folder. This exceeds the maximum stack size in Exchange 2003. In this scenario, a stack overflow occurs, and the Microsoft Exchange Information Store service stops responding.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, your computer must be running Exchange Server 2003 Service Pack 1 (SP1) to install this hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart your computer after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  24-Jan-2005  23:28                        186  Blank.htm 05-Aug-2004 01:59                        884  Ctrl_calendar.css 24-Jan-2005 23:29                      8,454  Ctrl_calendar.htc 24-Jan-2005 23:28                     32,093  Ctrl_calendar.js   24-Jan-2005  23:29                      4,408  Ctrl_calendarview.css 24-Jan-2005 23:29                     12,910  Ctrl_calendarview.htc 24-Jan-2005 23:28                     76,663  Ctrl_calendarview.js   05-Aug-2004  01:59                        489  Ctrl_calendarviewprn.css 02-Jun-2004 23:57                     12,985  Ctrl_calviewdaily.xsl 14-Dec-2004 20:57                     12,374  Ctrl_calviewmonthly.xsl 02-Jun-2004 23:57                      8,425  Ctrl_calviewweekly.xsl 24-Jan-2005 23:29                        986  Ctrl_ctxtmenu.htc 24-Jan-2005 23:28                      4,920  Ctrl_ctxtmenu.js   24-Jan-2005  23:29                      3,565  Ctrl_datepicker.htc 05-Aug-2004 01:58                     35,382  Ctrl_datepicker.js   24-Jan-2005  23:29                      6,575  Ctrl_formatbar.htc 24-Jan-2005 23:28                     19,094  Ctrl_formatbar.js   24-Jan-2005  23:29                      1,658  Ctrl_freebusy.css 24-Jan-2005 23:29                      1,349  Ctrl_freebusy.htc 24-Jan-2005 23:28                     35,039  Ctrl_freebusy.js   24-Jan-2005  23:29                      3,068  Ctrl_message.htc 24-Jan-2005 23:28                     16,027  Ctrl_message.js   24-Jan-2005  23:29                      6,636  Ctrl_mimeformatbar.htc 05-Aug-2004 01:58                     11,742  Ctrl_mimeformatbar.js   24-Jan-2005  23:29                      1,352  Ctrl_notify.htc 05-Aug-2004 01:58                        473  Ctrl_notify.js   05-Aug-2004  01:58                      5,694  Ctrl_poll.js   24-Jan-2005  23:29                      1,351  Ctrl_reminder.htc 24-Jan-2005 23:28                      8,482  Ctrl_reminder.js   24-Jan-2005  23:29                        864  Ctrl_tabpages.htc 05-Aug-2004 01:58                      1,408  Ctrl_tabpages.js   24-Jan-2005  23:29                      2,736  Ctrl_tree.htc 24-Jan-2005 23:28                     26,880  Ctrl_tree.js   24-Jan-2005  23:29                      2,470  Ctrl_tree_pf.htc 24-Jan-2005 23:28                     26,286  Ctrl_tree_pf.js   02-Jun-2004  23:58                      1,909  Ctrl_tree_pf.xsl 24-Jan-2005 23:29                      3,115  Ctrl_view.htc 24-Jan-2005 23:28                     73,451  Ctrl_view.js   14-Dec-2004  20:57                     42,533  Ctrl_view.xsl 25-Jan-2005 00:18  6.5.7232.72     1,086,464  Davex.dll 24-Jan-2005 23:28                      6,183  Dlg_anr.js   23-Aug-2004  18:59                      6,915  Dlg_editname.js   24-Jan-2005  23:28                     22,901  Dlg_editrule.js   24-Jan-2005  23:28                      4,184  Dlg_editsignature.js   24-Jan-2005  23:28                     19,095  Dlg_gal.js   23-Aug-2004  18:59                      6,035  Dlg_gallookup.js   24-Jan-2005  23:28                      7,137  Dlg_junk.js   24-Jan-2005  23:28                      4,942  Dlg_movecopy.js   24-Jan-2005  23:28                      2,963  Dlg_newfolder.js   24-Jan-2005  23:28                     18,270  Dlg_options.js   05-Aug-2004  01:59                     19,887  Dlg_recurrence.js   24-Jan-2005  23:28                     27,575  Dlg_reminder.js   24-Jan-2005  23:28                      9,487  Dlg_rules.js   24-Jan-2005  23:29                     15,404  Dlg_spell.js   24-Jan-2005  23:29                     22,594  Dlg_taskrecurrence.js   05-Aug-2004  01:59                      9,893  Dl_appointment.js   05-Aug-2004  01:59                      7,835  Dl_composeapptrecurr.js   24-Jan-2005  23:29                      4,380  Dl_composecommon.js   05-Aug-2004  01:59                     14,895  Dl_composetaskrecurr.js   24-Jan-2005  23:29                      6,165  Dl_contact.js   05-Aug-2004  01:59                      3,687  Dl_folderview.js   24-Jan-2005  23:29                      3,788  Dl_junk.js   24-Jan-2005  23:29                      7,357  Dl_misc.js   24-Jan-2005  23:29                      5,441  Dl_options.js   05-Aug-2004  01:59                     13,263  Dl_task.js        25-Jan-2005  00:18  6.5.7232.72     2,567,168  Exoledb.dll 05-Aug-2004 01:59                      4,141  Frm_attach.js   24-Jan-2005  23:29                     28,843  Frm_composeappt.js   24-Jan-2005  23:29                     14,381  Frm_composecdl.js   24-Jan-2005  23:29                     27,724  Frm_composecontact.js   24-Jan-2005  23:29                     14,464  Frm_composenote.js   24-Jan-2005  23:29                     10,429  Frm_composepost.js   24-Jan-2005  23:29                     31,404  Frm_composetask.js   24-Jan-2005  23:29                      6,319  Frm_forwardmeeting.js   05-Aug-2004  01:59                        493  Frm_logoff.js   24-Jan-2005  23:29                     25,359  Frm_mimecommon.js   24-Jan-2005  23:29                     49,641  Frm_mimenote.js   24-Jan-2005  23:29                      4,314  Frm_mimepreviewpane.js   24-Jan-2005  23:29                      2,418  Frm_previewpane.js   24-Jan-2005  23:29                     11,328  Frm_readappt.js   24-Jan-2005  23:29                      6,099  Frm_readnote.js   24-Jan-2005  23:29                      4,984  Frm_readpost.js   24-Jan-2005  23:29                      3,448  Frm_readreports.js   24-Jan-2005  23:29                      5,068  Frm_readtask.js   24-Jan-2005  23:29                      1,932  Owaprint.css 24-Jan-2005 23:29                     10,499  Owastyle.css 24-Jan-2005 23:29                      1,702  Owastyledl.css 25-Jan-2005 01:32  5.3.18.6          316,672  Setupmcl.exe 24-Jan-2005 23:29                      1,060  Sps.css 05-Aug-2004 01:59                        216  Style-chs30.css 24-Jan-2005 23:29                        203  Style-cht30.css 05-Aug-2004 01:59                        222  Style-jpn30.css 05-Aug-2004 01:59                        200  Style-kor30.css 05-Aug-2004 01:59                        204  Style-large30.css 05-Aug-2004 01:59                        204  Style30.css 02-Jun-2004 23:58                      6,941  Tf_galfind.xsl 02-Jun-2004 23:58                     11,610  Tf_messages.xsl 02-Jun-2004 23:58                     10,677  Tf_twoline.xsl 24-Jan-2005 23:29                      1,501  Util_addrval.js   05-Aug-2004  01:59                      4,293  Util_buttons.js   24-Jan-2005  23:29                      3,438  Util_calendar.js   24-Jan-2005  23:29                        877  Util_calmessaging.htc 24-Jan-2005 23:29                      8,747  Util_calmessaging.js   24-Jan-2005  23:29                     16,992  Util_forms.js   24-Jan-2005  23:29                      9,061  Util_mimemsg.js   24-Jan-2005  23:29                     17,273  Util_owa.js   24-Jan-2005  23:29                     14,167  Util_recipients.js   24-Jan-2005  23:29                     27,763  Util_view.js   19-Oct-2004  17:10                        598  View-webpage.gif 24-Jan-2005 23:29                      8,134  Vw_calendar.js   05-Aug-2004  01:59                      1,062  Vw_calendarpart.css 24-Jan-2005 23:29                        636  Vw_calendarpart.js   24-Jan-2005  23:29                      1,938  Vw_contact.js   24-Jan-2005  23:29                      2,659  Vw_dumpster.js   24-Jan-2005  23:29                      9,646  Vw_message.js   05-Aug-2004  01:59                      1,612  Vw_messagepart.js   24-Jan-2005  23:29                     34,462  Vw_navbar.js   24-Jan-2005  23:29                      8,926  Vw_search.js   24-Jan-2005  23:29                      5,333  Vw_task.js   24-Jan-2005  23:29                      3,483  Vw_taskpart.js   24-Jan-2005  23:27  6.5.7232.72     5,181,440  Wmtemplates.dll

Hotfix installation information
If your domain has front-end and back-end Exchange servers, you must apply this hotfix to the front-end servers first. Then apply this hotfix to the back-end servers.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
After you install the hotfix that is described in this article, you may still receive error messages when you try to work with the folders that are described in this article. However, the Microsoft Exchange Information Store service does not crash.

The error messages that you may still receive after you install this hotfix are related to mail folders that contain many deeply-nested subfolders. The following are examples of such scenarios:  When you perform an advanced search in Outlook, you may receive the following error message:

Outlook cannot perform your search. Outlook cannot display this view. There is not enough memory available on the Microsoft Exchange Server computer to perform the action. Contact your system administrator.

This issue may occur when the size of the folder hierarchy is too large. This behavior is typical based on the size of the folder hierarchy. To prevent this error message, modify your search to include fewer folders. In Outlook, when you try to empty a Deleted Items folder that contains many deeply-nested subfolders, you may receive the following error message:

Some items could not be deleted. They were either moved or already deleted, or access was denied.

This issue may occur when you try to delete more than 4,000 messages at the same time. For more information about this error message, click the following article numbers to view the articles in the Microsoft Knowledge Base:

813593 You receive error messages when you delete many messages in Outlook 2003

289999 Error messages when you delete large number of messages

274492 Error messages when too many items are selected



For more information about Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: Content Maintenance 31704 Exchange Legacy 254176

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB891504

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