Microsoft KB Archive/823308

= You Lose Audio Playback After You Upgrade to Windows XP =

Article ID: 823308

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
After you upgrade your computer to Microsoft Windows XP, the computer may seem to play sounds, but you do not hear any audio playback.

For example, the Seek button may progress across the window underneath a sound clip in Windows Media Player, and the visualization may appear as expected, but the speakers emit no sound.



CAUSE
This behavior may occur if all the following conditions are true:
 * The computer manufacturer is Gateway, Inc.
 * The computer has a Creative Audio PCI ES1371 or ES1373 sound card installed.
 * The computer is equipped with Boston Acoustic digital speakers.



RESOLUTION
To resolve this problem, download and install the updated driver for your sound card that is available from Gateway. To do so, visit the following Gateway Web site:

http://www.gateway.com/support/drivers/dlcenter.asp

Visit the Gateway support Web site to verify the exact model for the audio device (you must have your customer ID and the serial number for the computer that is having the problem). Contact the manufacturer if you want help to determine the correct driver to download for your Gateway computer. Gateway also has a utility that you can use to determine the make and the model of the sound card that is installed on your Gateway computer. To use the Gateway utility, visit the following Gateway Web site:

http://support.gateway.com/support/drivers/search.asp?ref=output&ct=fn&param=gtwupd.exe

Note Contact the manufacturer if you want help to use this utility.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For information about how to contact Gateway, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

