Microsoft KB Archive/318949

= You Cannot Install the December 13th, 2001 Security Update from the Windows Update Web Site =

PSS ID Number: 318949

Article Last Modified on 12/19/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Professional
 * Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 2
 * Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 2
 * Microsoft Internet Explorer 5.5 for Windows 98 SP 2
 * Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98
 * Microsoft Internet Explorer version 6 for Windows 2000
 * Microsoft Internet Explorer version 6 for Windows Millennium Edition
 * Microsoft Internet Explorer version 6 for Windows 98 Second Edition
 * Microsoft Internet Explorer version 6 for Windows 98

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This article was previously published under Q318949



SYMPTOMS
When you attempt to download and install the critical December 13th, 2001 Security Update from the Microsoft Windows Update Web site, you may experience the following behavior:  The installation stops responding (hangs).

-or- You receive the following message in your browser window:

The following updates were not installed. To try again, click the Back button below.



As a result, you cannot install the December 13th, 2001 Security Update.



CAUSE
This behavior can occur if there is a version conflict between Microsoft Internet Explorer files.



RESOLUTION
To resolve this issue, remove all Internet Explorer Setup files, and then reinstall Internet Explorer. To do this, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

 Click Start, point to Search, and then click For Files or Folders. In the Look in box, click  , where  is the letter of the drive on which Windows is installed. In the Search for files or folders named box, type ie6setup.exe or ie5setup.exe (as appropriate to the version of Internet Explorer that is installed on your computer), and then click Search Now.</li> In the Search Results list, right-click ie6setup.exe or ie5setup.exe (as appropriate), and then click Delete.</li> Click Yes when you are prompted to confirm the file deletion.</li> Close the Search Results window.</li> Start Windows Explorer; browse to and then select the Windows Update Setup Files folder.

This folder may be located in one of the following locations (as appropriate to the operating system that you are running), where  is the letter of the drive on which Windows is installed:  Windows 2000:





</li> Windows Millennium Edition (Me) and Windows 98:





</li></ul> </li> Delete the contents of the Windows Update Setup Files folder. To do this, click Select All on the Edit menu, and then press DELETE.</li> Click Yes when you receive the message to confirm the multiple-file deletion.</li> Quit Windows Explorer.</li> Download and then reinstall Internet Explorer. To do this, browse to the following Microsoft Web site, (as appropriate to the version of Internet Explorer that you want to reinstall):  Internet Explorer 6:

http://www.microsoft.com/windows/ie/downloads/ie6/default.asp

</li> Internet Explorer 5.5 SP2:

http://www.microsoft.com/windows/ie/downloads/recommended/ie55sp2/default.asp

</li></ul> </li> After you reinstall Internet Explorer and restart your computer, download and then install the December 13th, 2001 Security Update. To do this, browse to the following Microsoft Web site.

http://www.microsoft.com/windows/ie/downloads/critical/q313675/default.asp

</li> When the installation of the update is completed, click Yes in response to the message to restart your computer.</li> <li>Browse to the following Microsoft Web site to verify that the update is successfully installed:

http://windowsupdate.microsoft.com

</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For more information about Internet Explorer, browse to the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.asp

Keywords: kberrmsg kbprb KB318949

Technology: kbIE2000Search kbIE550Search kbIE550Win2000 kbIE550Win2000SP2 kbIE550Win98 kbIE550Win98SE kbIE550Win98SESP2 kbIE550Win98SP2 kbIE550WinME kbIE550WinMESP2 kbIE600Search kbIE600Win2000 kbIE600Win98 kbIE600Win98SE kbIE600WinME kbIE98Search kbIE98SESearch kbIEsearch kbIEWinMESearch kbOSWin2000 kbOSWin98 kbOSWin98SE kbOSWinME kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbWin98 kbWin98SE kbWin98search kbWin98SEsearch kbWinME kbWinMEsearch

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