Microsoft KB Archive/812944

= Mapped Drive to Home Folder Briefly Disconnects When You Start Task Manager =

Article ID: 812944

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you start Task Manager in Windows XP or Windows 2000 Professional, your mapped drive to your home folder may disconnect for a short period of time, and then reconnect. For example, if you double-click the mapped drive in Windows Explorer to display the contents of your home folder, and then open Task Manager, the contents of your home folder are no longer displayed in Windows Explorer. If you double-click the mapped drive again, the contents of your home folder are displayed as you expect. However, if you start Task Manager, you experience the same symptom, and the contents of your home folder are no longer displayed in Windows Explorer. Although the drive to your home folder is immediately remapped, the brief drop in the connection may cause some programs that use the home folder to stop responding (hang). This symptom may occur if the following conditions exist:
 * Your user profile is configured to automatically map a network drive that contains your home folder when you log on to the computer.
 * You start Task Manager by either:
 * Pressing CTRL+ALT+DELETE, and then clicking Task Manager.
 * Pressing CTRL+SHIFT+ESC.



Windows XP service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
Date        Time   Version        Size     File name -- 05-Feb-2003 18:35  5.1.2600.1167  969,216  Msgina.dll

Windows 2000
Date        Time   Version        Size     File name -- 14-Apr-2003 21:50  5.0.2195.6736  333,072  Msgina.dll



WORKAROUND
To work around this problem, right-click an empty area of the taskbar, and then click Task Manager to start Task Manager.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Additional query words: ctrl alt del, control alt delete, TaskManager

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwin2000sp5fix kbwin2000presp5fix kbenv kbprb kbqfe kbwinxppresp2fix kbfix kbbug KB812944

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