Microsoft KB Archive/287611

= Intellimouse Not Functioning Properly on iMac =

Article ID: 287611

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft IntelliMouse Explorer 4.0, when used with:
 * Microsoft IntelliPoint 1.1 for Macintosh
 * Microsoft IntelliMouse Optical 1.1, when used with:
 * Microsoft IntelliPoint 1.1 for Macintosh
 * Microsoft IntelliPoint 4.12
 * Microsoft Optical Mouse
 * Microsoft SideWinder Mouse
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Mouse 1.0

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This article was previously published under Q287611



SYMPTOMS
An 'X' appears over the Intellimouse Control Panel, and removing the preferences for Intellipoint and Finder have no effect.



CAUSE
This behavior is caused by one of the following:

Outdated firmware.

Outdated InputSprockets.

The latest Apple firmware and InputSprockets are important for providing optimal support of Microsoft products on Apple systems.



RESOLUTION
To resolve this issue, use the appropriate method below.

Updates for firmware and InputSprockets are available for download at the following Web site:

http://www.info.apple.com/support/downloads.html

Update the InputSprockets by Installing GameSprockets
 * 1) Connect to the Apple Software Downloads page.
 * 2) In Step 1, select Search Release Name and type gamesprockets in the box.
 * 3) In Step 2 Language, select English-North American.
 * 4) In Step 3 Software Release Date, select All Available Updates.
 * 5) Click Search.
 * 6) On the Search Results page, click the release name that corresponds with the English-North American language.
 * 7) On the GameSprockets Release page, click MacBinary to download and install the update.

To Install iMac Firmware Updates
 * 1) Connect to the Apple Software Downloads page.
 * 2) In Step 1, select Search Release Name and type iMac Firmware updates in the box.
 * 3) In Step 2 Language, select English-North American.
 * 4) In Step 3 Software Release Date, select All Available Updates.
 * 5) Click Search.
 * 6) On the Search Results page, click the Release Name that corresponds with the English-North American language.
 * 7) On the iMac Firmware Updates Release page, click MacBinary to download and install the update.

