Microsoft KB Archive/272311

= Windows 2000 Terminal Services May Not Display 256-Color Image Properly =

PSS ID Number: 272311

Article Last Modified on 11/14/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server SP1
 * Microsoft Windows 2000 Advanced Server SP1
 * Microsoft Windows 2000 Professional SP1

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This article was previously published under Q272311



SYMPTOMS
Some programs may not display 256-color pictures properly in a Terminal Services session.



CAUSE
This issue is caused by video corruption.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:  Date       Time      Version        Size    File name ---  08/28/2000  12:28 AM  3.10.0.103      47 KB  User.exe 02/19/2001 07:17 PM  5.0.2195.2821  393 KB  User32.dll 02/19/2001 07:15 PM  5.0.2195.2874  1.5 MB  Win32k.sys 02/19/2001 07:17 PM  5.0.2195.2797  246 KB  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Keywords: kbbug kbfix kbQFE kbWin2000PreSP2Fix KB272311

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbWin2000AdvServSP1 kbwin2000Pro kbwin2000ProSearch kbWin2000ProSP1 kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbwin2000ServSP1 kbWinAdvServSearch

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