Microsoft KB Archive/190933

= Word 97 Hangs When Scrolling in Converted Pocket Word Document =

Article ID: 190933

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Pocket Word 2.0
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition
 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1

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This article was previously published under Q190933



SYMPTOMS
When you scroll up or down in a Microsoft Word 97 document converted from Microsoft Pocket Word (.pwd) format, Word 97 may stop responding (hang).



CAUSE
This behavior can occur if the Word 97 document contains a table with zero-width columns.



RESOLUTION
To resolve this issue, expand the width of zero-width columns contained in the Word 97 document. To do this, follow these steps:


 * 1) Click inside the first column of the first table contained in the document.
 * 2) On the Tables menu, click Cell Height And Width.
 * 3) Click the Columns tab.
 * 4) Make sure the value inside the Width Of Column  box, where  is the number of the column in the table, is not zero, and then click Next Column. If the value inside the box is zero, click the up arrow to expand the width of the column, and then click Next Column.
 * 5) Repeat step 4 for every column in the table, and then click OK.
 * 6) Repeat steps 1-5 for every table contained in the document.

After you complete these steps, save the Word 97 document.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed earlier in this article.



MORE INFORMATION
This behavior does not occur with tables created in Word 97.

Additional query words: hand held conversion crash freeze

Keywords: kbprb KB190933

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