Microsoft KB Archive/817270

= OL2002: Outlook Phone Dialer Dials a Zero Before Dialing an Internal Phone Number =

Article ID: 817270

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you use the Phone Dialer to dial an internal phone number from a contact, the dialer dials a zero first before dialing the number, even though you have your Phone and Modem Options settings configured not to dial zero first and there is no leading zero in the Contact's phone number.



CAUSE
This problem may occur if you set Country/Region to France in the Dialing Properties dialog box.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time    Size       File name --  10-Apr-2003  14:22    6,987,828  Outlookff.msp 10-Apr-2003 11:19    3,240,796  Outlookop.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Version    Size       File name ---   08-Aug-2002  20:22  10.0.4406.0  137800    Impmail.dll 19-Sep-2002 14:23  10.0.4517.0  105032    Envelope.dll 11-Oct-2002 15:14  10.0.4608.0  92744     Outlmime.dll 25-Nov-2002 11:50  10.0.4721.0  47688     Recall.dll 09-Jan-2003 15:31  10.0.4907.0  346696    Exsec32.dll 27-Feb-2003 18:56  10.0.5025.0  543304    Outlcm.dll 14-Mar-2003 00:55  10.0.5112.0  100936    Outlctl.dll 21-Mar-2003 20:06  10.0.5119.0  121416    Outlph.dll 10-Apr-2003 00:32  10.0.5208.0  6318664   OUTLLIB.DLL 10-Apr-2003 00:32  10.0.5208.0  47688     Outlook.exe

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
Additional query words: kb2HR1

Keywords: kbbug kbfix kbqfe kbprb kbofficexppresp3fix kbhotfixserver KB817270

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