Microsoft KB Archive/121167

= GP Fault Occurs & Keyboard Is Remapped w/ProofReader & Word 6 =

Article ID: 121167

Article Last Modified on 10/14/2003

-

APPLIES TO


 * Microsoft Windows Sound System 2.0
 * Microsoft Windows Sound System 2.0

-



This article was previously published under Q121167



SYMPTOMS
When you try to use the ProofReader utility in Microsoft Word version 6.0 for Windows, the following error messages are displayed:


 * An error has occurred in your application. If you choose Ignore, you should save your work in a new file. If you close, your application will terminate. -and-


 * Application Error: Winword caused a General Protection fault in module S3640.DRV at 0003:0FD2

The keyboard is remapped for every keyboard entry in all text-based applications.



CAUSE
The problem with keyboard mapping occurs because the CTRL+N combination is used in both Microsoft Word version 6.0 for Windows and Windows Sound System version 2.0 ProofReader. Word uses the CTRL+N function for starting a new document. In ProofReader, the CTRL+N combination is used to begin proofreading a range of selected items. ProofReader does not fully release the CTRL key to Word, nor does it properly refresh the function of the CTRL key. As a result, it seems as if the CTRL key is locked, making it possible for all CTRL functions to occur.

If the CTRL key is pressed in Word after ProofReader has proofread a document, the CTRL functions are released back to Word successfully without the GP fault, application error, or remapping problems.



RESOLUTION
To correct this problem, press the CTRL key immediately after ProofReader has completed proofreading the selected text in the Word document.

If you receive the GP fault and application error messages, reboot Windows to correct the keyboard mappings.



STATUS
Microsoft has confirmed this to be a problem in Windows Sound System versions 2.0 and 2.0a. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
The keyboard remapping does not effect the MS-DOS environment. The keyboard mapping operates correctly after exiting Windows. Additionally, the mappings are correct in MS-DOS virtual machines (VMs). However, when you return to the Windows environment the mappings are still incorrect. You must restart Windows to correct the problem.

Additional query words: 2.00 wss snd winword 6.0 2.0 2.0a gp fault app err interop proof reader gpf

Keywords: KB121167

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.