Microsoft KB Archive/271838

= &quot;Stop 0x0000009F&quot; in Autosave.sys When Shutting Down Windows 2000 =

Article ID: 271838

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q271838



SYMPTOMS
When you attempt to shut down a Windows 2000-based computer that is running AutoSave version 1.04 by V Communications, you may receive the following error message:

STOP 0x0000009F DRIVER_POWER_STATE_FAILURE



CAUSE
This behavior is caused by the Autosave.sys file from AutoSave 1.04.



RESOLUTION
To prevent this behavior from occurring, obtain the AutoSave version 1.06 maintenance release from V Communications. This release is available at the following V Communications Web site:

http://www.v-com.com/download/upgrade.html

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: blue screen

Keywords: kb3rdparty kberrmsg kbprb KB271838

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