Microsoft KB Archive/820568

= Server information store stops responding when you use an IMAP client to fetch mail from Exchange Server 5.5 =

Article ID: 820568

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
The server information store may stop unexpectedly when you use an IMAP client, such as Microsoft Outlook, to fetch mail from Microsoft Exchange Server 5.5.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Exchange Server 5.5 Service Pack 4 (SP4).

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name --  28-May-2003  07:43  5.5.2657.44  2,630,416  Store.exe 28-May-2003 07:44  5.5.2657.44    491,280  Mdbmsg.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: store exchange 5.5 av crash

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbexchstore kbfix kbqfe KB820568

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