Microsoft KB Archive/238036

= Encarta Reference Suite 2000: Unable to Install Individual Program =

Article ID: 238036

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 2000

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This article was previously published under Q238036



SYMPTOMS
When you attempt to install a program included in Encarta Reference Suite 2000, you may be prompted to choose between the following options:
 * Remove All


 * Exit Setup



CAUSE
This behavior can occur if the following conditions are true:
 * Encarta Reference Suite 2000 is installed on your computer.


 * You previously removed the program you want to install.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Reference Suite 2000.



MORE INFORMATION
You cannot reinstall an individual program included in Encarta Reference Suite 2000 without first removing all of the programs included in Encarta Reference Suite 2000.

Additional query words: multi multi-media media mm ers2k uninstall single

Keywords: kbbug kbpending kbsetup KB238036

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