Microsoft KB Archive/816967

= Event ID 1000 Message Is Logged on Computers That Have the Systems Management Server Client Software Installed =

Article ID: 816967

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
If you are using a Windows 2000-based client computer that has the Systems Management Server (SMS) 2.0 client software installed, the following event ID message may be logged in the Application event log after SMS hardware inventory is run: Source: Userenv

Event ID: 1000

User: NT AUTHORITY\SYSTEM

Description: Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.

DETAIL - Access is denied. Build number ((2195)).



CAUSE
When the SMS hardware inventory agent runs, it invokes several Windows Management Instrumentation (WMI) providers under the context of &quot;NT AUTHORITY\SYSTEM&quot;. If hardware inventory requires data from the system registry, it loads the WMI registry provider (STDPROV). When STDPROV is initialized, it loads the registry hive for the current user. In this case, the registry hive is SYSTEM. During hardware inventory, if a provider other than STDPROV requires data from current user's registry hive (SYSTEM), this provider opens registry handles into the hive.

WMI providers are designed to automatically unload when they are not required. When the STDPROV provider unloads, it tries to unload the current user’s registry hive (SYSTEM). If another provider has an open handle to the hive when STDPROV unloads, a Userenv error occurs and an Event ID 1000 message is logged. This event ID message indicates that the SYSTEM hive remains loaded. Because problems do not occur if the SYSTEM hive remains loaded, you can ignore this event ID message.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  04-Apr-2003  13:10  1.50.1085.104     180,312  Stdprov.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbqfe kbfix kbbug KB816967

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