Microsoft KB Archive/928369

= You receive an error message when you try to receive content on your Zune device =

Article ID: 928369

Article Last Modified on 9/20/2007

-

APPLIES TO


 * Zune Digital Media Player

-



SYMPTOMS
When you try to receive content on your Zune device, you receive one of the following error messages and the corresponding condition in your Inbox:



CAUSE
You experience this behavior if one or more of the following conditions are true:
 * One or more of the tracks that you are trying to send do not have send rights.
 * You already received the item that was sent to you.



THINGS TO TRY
 Request other content.

Have your friend or family member send you another audio file. For more information about how to send files, click the following article number to view the article in the Microsoft Knowledge Base:

928364 Error message on your Zune device: &quot;Can't send songs because of rights restrictions&quot;

 Purchase the content.

To help prevent the same music from being transferred to the same Zune device multiple times, limits have been put into place. If you already received a file, and you enjoyed sampling the file, the file may still appear in your Inbox together with the associated metadata. This can help you remember the audio tracks that you like for later discovery or for purchase from the Zune Marketplace or from another retail channel. To purchase the file from the Zune Marketplace, follow these steps:  Start the Zune software. Connect the Zune device, and then sync the device with the Zune software. In the left pane, click Inbox. Find the appropriate audio file, and then purchase the content from the Zune Marketplace.</ol>

If you already cleared your Inbox, ask the friend or family member for the name of file that he or she tried to share with you.

Note Removing an item from your Inbox does not reset whether the file has been transferred to your Zune device.

</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
Media usage rights are permissions to use a protected audio or video file in a particular way.

Content owners specify the media usage rights for content that was obtained from the Zune Marketplace and how you can use the protected audio that you subscribe to or purchase. For example, media usage rights may let you play an audio file on the computer (a play right), to burn the audio file to an audio CD (a burn right), to sync the audio file to your Zune device (a sync right), or to send the audio file to a Zune device (a send right).

For content that we sell through the Zune Marketplace, we will respect any restrictions that the content owners have applied for sending.

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928369

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.