Microsoft KB Archive/189209

= Off 97 Starts Here Setup Error With More Than 2 GB Free Space =

Article ID: 189209

Article Last Modified on 4/28/2001

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APPLIES TO


 * MSPRESS Microsoft Office 97 Starts Here ISBN 1-57231-303-X

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This article was previously published under Q189209



SYMPTOMS
When you attempt to install "Microsoft Office 97 Starts Here", you may receive an error message advising you that you do not have the required 16.9 megabytes (MB) free space on your drive necessary to install the product. However, you may have over 2 gigabytes (GB) free space on your hard drive.



CAUSE
This error is caused by a problem in the Setup program. The Setup program does not recognize free space correctly on drives with over 2 GB of free space.



WORKAROUND
Install "Microsoft Office 97 Starts Here" to a volume with less than 2 GB of free space. To do this:
 * Install the program to a different volume on your hard drive.
 * Fill up as much free space as needed to bring the total free space to less than 2 GB.

As a last resort, you can use the FDISK utility to repartition your hard drive. This utility will allow you to create a volume on your hard drive that is less than 2 GB. Please see your operating system help files or printed documentation for further information on the FDISK utility.

WARNING: Using FDISK on a drive with existing data will PERMANENTLY ERASE all data currently on your hard drive. Do not attempt this procedure without first making a full backup of all your data.



STATUS
Microsoft has confirmed this to be a problem in "Microsoft Office 97 Starts Here."

Additional query words: ms_press off97 off97sh 1-57231-303-X

Keywords: kbbug kbdocerr kbpending KB189209

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