Microsoft KB Archive/929777

= Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: &quot;STOP 0x0000000A&quot; =

Article ID: 929777

Article Last Modified on 10/11/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Starter
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
When you try to install Windows Vista, you may receive an error message that resembles the following:

STOP 0x0000000A

IRQL_NOT_LESS_OR_EQUAL

This problem occurs if the following conditions are true:
 * The computer uses more than 3 GB of RAM.
 * The computer uses a storage system that is running the Storport miniport driver.
 * The computer uses a controller that uses 32-bit direct memory access (DMA).



RESOLUTION
To apply this update, you must use the files that are included in this update package to update the Windows installation source files. For information about how to do this, see the OEM preinstall kit (OPK) documentation or the Automated Installation Kit (AIK) documentation.

Update information
The following files are available for download from the Microsoft Download Center:

Update for Windows Vista (KB929777)

Download the KB929777 package now.

Update for Windows Vista, 64-bit versions (KB929777)

Download the KB929777 package now.

Release Date: January 30, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
To apply this update, you must have Windows Vista installed on a computer that uses more than 3 GB of RAM.

Restart requirement
You must restart the computer after you apply this update.

Update replacement information
This update does not replace any other updates.

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


WORKAROUND
To work around this problem, use either of the following methods:
 * Restart the computer. Then, try to install again.
 * Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: STOP BugCheck blue screen

Keywords: kbbug kbfix kbqfe kbprb kbexpertiseinter kbhotfixserver KB929777

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