Microsoft KB Archive/274398

= MSN Companion Entries Missing in Address Book =

PSS ID Number: 274398

Article Last Modified on 11/12/2001

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q274398



SYMPTOMS
Symptoms include the following:


 * When the user goes to the Address Book, addresses that were previously inputted are missing.
 * When the user tries to re-type some of the missing addresses, an error message appears stating that the address already exists.



CAUSE
This issue is caused by the MSN Companion address caching system.



RESOLUTION

 * 1) Have the user unplug the device, and then plug it back in.
 * 2) After the device starts up again, the problem should be resolved.

Note: You can also have the user wait until the next day and try again, but unplugging and restarting is preferred.



STATUS
Microsoft has confirmed that this is a problem in MSN Companion Version#1.0.



MORE INFORMATION
Additional query words: kbimu

Keywords: kbinfo kbprb KB274398

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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