Microsoft KB Archive/151260

Money 5.0: OFC Does Not Launch MSN SignIn Dialog

PSS ID Number: Q151260 Article last modified on 09-13-1997

5.0

WINDOWS

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========================================================= 5.0 WINDOWS kbusage

= SYMPTOMS =

When you try to connect to an Open Financial Connectivity (OFC) provider using MSN, The Microsoft Network online service, you enter your password into the Call dialog box and click the Connect button. Money then displays the status message, Dialing, and then the following error message may appear:

Online Services is not responding. Please try again later, or call Online Services Customer Support. You can find the number on the Contact Information tab in the Home Banking area.

The MSN Sign In dialog does not launch and the modem never actually dials.

= RESOLUTION =

Exit Money and restart Money. You can now initiate the call to your bank.

= MORE INFORMATION =

This occurs if you try to connect and then click Cancel on the MSN Sign In dialog. The next time you attempt to connect, the Call Progress does not go past Dialing and the MSN Sign In dialog does not launch.

This is a known behavior for MSN. If you cancel a connection through MSN while using another application, you must exit that application before you can try another connection through MSN.

KBCategory: kbusage KBSubcategory: kbonline

Additional reference words: w_money won’t start hang hangs modem ham internet service provider

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========================================================= Keywords : kbonline Version : 5.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.