Microsoft KB Archive/811211

= Your multiprocessor Microsoft Windows 2000 Server-based computer or multiprocessor Windows Server 2003-based computer may stop responding, and the keyboard may not work correctly =

Article ID: 811211

Article Last Modified on 10/11/2007

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Web Edition

-





SYMPTOMS
On a multiprocessor Microsoft Windows 2000 Server-based computer or on a multiprocessor Microsoft Windows 2003-based computer, your computer may stop responding, and the keyboard may not work correctly.



CAUSE
This problem may occur if an incorrectly synchronized call is made to the IOCancelIrp function.



Windows Server 2003
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Windows 2000 Server
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  21-Mar-2003  20:43  5.0.2195.6692      12,664  Tdasync.sys 21-Mar-2003 20:43  5.0.2195.6692      20,760  Tdipx.sys 29-Mar-2003 20:29  5.0.2195.6697      18,392  Tdnetb.sys 21-Mar-2003 20:43  5.0.2195.6692      10,552  Tdpipe.sys 21-Mar-2003 20:43  5.0.2195.6692      18,264  Tdspx.sys 21-Mar-2003 20:43  5.0.2195.6692      19,032  Tdtcp.sys 21-Mar-2003 20:43  5.0.2195.6692      35,832  Termdd.sys

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server product

Keywords: kbbug kbfix kbqfe kbhotfixserver kbwinserv2003sp2fix KB811211

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.