Microsoft KB Archive/923732

= FIX: The HAT tool displays the status of messages as &quot;Delivered not consumed&quot; when you use the BizTalk Adapter 2.0 for mySAP Business Suite to send messages to an SAP system =

Article ID: 923732

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Adapter 2.0 for mySAP Business Suite

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you use the Microsoft BizTalk Adapter 2.0 for mySAP Business Suite to send messages to an SAP system through a message server, the ENQ process on the message server may stop responding (hang). When this problem occurs, the Health and Activity Tracking (HAT) tool displays the status of messages as &quot;Delivered Not Consumed&quot;.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have the BizTalk Adapter 2.0 for mySAP Business Suite installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you apply this hotfix, the BizTalk Adapter 2.0 for mySAP Business Suite will close the connection to the SAP server if the adapter does not receive a response within a specified time-out interval. After the connection to the SAP system is closed, the message appears in HAT with a status of &quot;Suspended (resumable)&quot;. The BizTalk host instance will resubmit the messages to the BizTalk Adapter 2.0 for mySAP Business Suite. When the host instance resubmits the messages, the BizTalk Adapter for mySAP Business Suite will open a new connection to the SAP server.

By default, the value for the time-out interval is 120 seconds after you apply this hotfix. To modify the time-out interval, follow these steps:  Click Start, click Run, type Regedit, and then click OK. Locate and then click the following registry key:

 

 In the right pane, right-click SubmissionTimeOut, and then click Modify. In the Value data box, type the time-out interval that you want, and then click OK. Close Registry Editor.</ol>

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