Microsoft KB Archive/269725

= Works Suite 2001: &quot;Connection Lost&quot; Error Message When You Use HotSync on a Palm Device =

Article ID: 269725

Article Last Modified on 7/25/2001

-

APPLIES TO


 * Microsoft Works Suite 2001 Standard Edition

-



This article was previously published under Q269725



SYMPTOMS
When you import more than 150 contacts into a Palm-compatible device from the Microsoft Windows Address Book, and you then attempt to synchronize the data using HotSync for Microsoft Works (available with the Palm device), you may receive the following error message on the Palm device

The connection between your handheld computer and the desktop was lost. Some of your data was NOT backed up. Please check your setup and try again.

and HotSync stops responding (hangs).



CAUSE
This behavior can occur when you attempt to synchronize with the Windows Address Book for the first time after you do a hard reset with your Palm-compatible device. This behavior occurs only if Works Suite 2001, including HotSync for Works, is installed on a Microsoft Windows 2000-based computer.



RESOLUTION
To resolve the issue, restart the synchronization process. HotSync runs as expected the second time that you attempt to use it.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: works2001 w_works

Keywords: kbbug kbinterop kbhardware kbsetup kb3rdparty kbpending KB269725

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.