Microsoft KB Archive/186442

= XWEB: Exchange Personal Views Not Available in Outlook or Outlook Web Access Client =

Article ID: 186442

Article Last Modified on 10/28/2006

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APPLIES TO

 Microsoft Outlook Web Access 5.5 Microsoft Exchange Server 5.5 Service Pack 1 Microsoft Outlook 97 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition

 Microsoft Windows 95

 Microsoft Windows NT 4.0</li></ul> </li> Microsoft Outlook 98 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul>

 Microsoft Windows NT 4.0</li></ul> </li> Microsoft Outlook, Exchange Server Edition, when used with:  Microsoft Windows 3.1 Standard Edition</li></ul>

 Microsoft Windows 3.11 Standard Edition</li></ul> </li> Microsoft Outlook 8.0 Exchange Server Edition for Macintosh</li> Microsoft Exchange Server 5.5 Standard Edition</li></ul>

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This article was previously published under Q186442

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SYMPTOMS
In Microsoft Exchange client, you can create and apply personal views to quickly view information in any folder you choose. The personal views you create in the Exchange client will not automatically be available when you log on to the Outlook client or the Outlook Web Access client.

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CAUSE
The personal view is not stored inside the individual folder, but is stored as a hidden property in your Exchange Server mailbox. This personal view is not shown in the Outlook and Outlook Web Access clients.

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WORKAROUND
To work around this problem, you can copy the personal view in the Exchange client to a folder view, which will then be available when you use the Outlook client or the Outlook Web Access client.

To copy a personal view to a folder view, perform the following steps:


 * 1) Start the Exchange client.
 * 2) Select the folder you want to copy your personal view to, such as your Inbox folder, then from the Tools menu, point to Application Design, and then click Copy Folder Design.
 * 3) In the "Copy design from this folder" dialog box, select the Mailbox.
 * 4) Also, ensure the check box for Forms and Views is selected in the "Copy design of" dialog box, and then click OK.
 * 5) When you are prompted at the "If any folder design conflicts exist the changes you are copying will take precedence" dialog box, click Yes.

Your personal views are now stored inside your Inbox folder and can be seen in the Outlook and Outlook Web Access clients.

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MORE INFORMATION
In Outlook, you can see the personal view by selecting your Inbox folder. From the View menu, click Current View, and the Personal Views will be displayed on the pop-up menu.

In the Outlook Web Access client, select your Inbox folder and select the view from the view dropdown list on the toolbar menu.

For more information on publishing Outlook views for the Outlook Web Access client, please see the following Microsoft Knowledge Base article:

175114 XWEB: Cannot Access Custom Views Created with Outlook in OWA

Keywords: kbprb KB186442

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