Microsoft KB Archive/177960

= Bookshelf 98: Bookshelf Daily Displays Empty Dialog Box =

Article ID: 177960

Article Last Modified on 5/6/1999

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APPLIES TO


 * Microsoft Bookshelf 98 Standard Edition

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This article was previously published under Q177960



SYMPTOMS
When you start Microsoft Bookshelf 98 or Microsoft Bookshelf Basics, Bookshelf 98 may not start or Bookshelf Daily may not display a quote or word of the day. You may also receive an empty dialog box, or one of the following error messages:

There is not enough free memory to run this program. Quit one or more programs, and then try again.

There is not enough memory to start Msvcrt20.dll. Quit one or more programs, and then try again.

Cannot open articles file.

Unable to open book3! Daily Word will be abandoned.

Unable to open book4! Daily Word will be abandoned.

%1 caused an invalid page fault in module %2 at %3!.04x!:%4!.08x!.

Bshelf98 caused an invalid page fault in module Bshelf98.exe.



CAUSE
This behavior can occur for any of the following reasons:


 * Insufficient free memory is available.
 * Virtual memory is disabled.
 * Insufficient hard disk space is available.



RESOLUTION
To resolve this issue, use the following methods:

Free Memory and System Resources
To free memory and system resources that may not have been released by other programs, restart the computer.

If the issue continues to occur, proceed to the next method.

Confirm That Virtual Memory is Enabled
To confirm that virtual memory is enabled, use the following steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Performance tab, click Virtual Memory.
 * 4) Click Let Windows manage my virtual memory settings (recommended).
 * 5) Click the Disable Virtual Memory (Not Recommended) check box to clear it if it is selected.
 * 6) Click OK, and then click Close.
 * 7) When you are prompted to restart the computer, click Yes.

If the issue continues to occur, proceed to the next method.

Confirm That Sufficient Hard Disk Space is Available
To confirm that sufficient hard disk space is available on your computer, use the following steps:


 * 1) Double-click My Computer.
 * 2) Right-click the hard disk on which Windows is installed, and then click Properties.
 * 3) On the General tab, note the amount of free space.
 * 4) Click OK.
 * 5) Repeat steps 2-4 for all other hard disks installed on your computer.
 * 6) Close My Computer.

If any hard disk on your computer has 20 megabytes (MB) or more of available space, configure virtual memory to use the hard disk with the most available space. To do so, use the following steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Performance tab, click Virtual Memory.
 * 4) Click Let me specify my own virtual memory settings.
 * 5) In the Hard Disk box, click the hard disk with the largest amount of free space.
 * 6) Click OK, and then click Close.
 * 7) When you are prompted to restart the computer, click Yes.

If no hard disk on your computer has 20 MB or more of available space, increase the amount of available space on at least one hard disk. To do so, use one or more of the following methods:


 * Empty the Recycle Bin:

To empty the Recycle Bin, right-click the Recycle Bin icon on the desktop, and then click Empty Recycle Bin. If you are prompted to confirm that you want to delete the files, click Yes.


 * Back up and delete data files:

Back up and then remove data on the hard disk. For information about how to back up files, click Start, and then click Help. On the Index tab, type backing and then double-click the Backing up files topic.


 * Delete unnecessary files:

Delete any unnecessary files from the hard disk. For information about how to delete files, click Start, and then click Help. On the Index tab, type deleting, and then double-click the Deleting files or folders topic.

Additional query words: 98 multi media multimedia multi-media mmtitles

Keywords: kberrmsg kbinfo kbenv kbfaq kbdisplay KB177960

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