Microsoft KB Archive/889415

= Disabled COM add-ins affect the functionality of Outlook Connector =

Article ID: 889415

Article Last Modified on 2/6/2007

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APPLIES TO


 * Microsoft Office Outlook Connector
 * Microsoft Office Outlook Live
 * MSN 9.2 Premium Internet Software
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
Disabled COM add-ins affect the functionality of Microsoft Office Outlook Connector. Therefore, when COM add-ins are disabled, Outlook Connector may not function as you expect. Some symptoms of this issue include the following:
 * The Outlook Connector menu does not appear.
 * The status bar does not function correctly.



CAUSE
This issue may occur after Microsoft Outlook repeatedly crashes. When Outlook repeatedly crashes, some COM add-ins may be disabled. The disabled COM add-ins affect the functionality of Outlook Connector.



RESOLUTION
To resolve this issue, enable the disabled COM add-ins. To find the COM add-ins that are installed on your computer, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the Other tab, click Advanced Options.
 * 4) In the Advanced Options dialog box, click COM Add-Ins.

To enable the disabled COM add-ins, follow these steps:
 * 1) On the Help menu, click About Microsoft Office Outlook.
 * 2) In the About Microsoft Office Outlook dialog box, click Disabled Items.
 * 3) Click a COM add-in, and then click Enable.

If the issue that is mentioned in the &quot;Symptoms&quot; section is not resolved after you enable the COM add-ins, you may have to reset the load behavior of Outlook Connector. To do this, follow these steps:
 * 1) Click Start, click Control Panel, and then click Add or Remove Programs.
 * 2) Click Microsoft Office Outlook Connector, and then click Repair.

Keywords: kbprb KB889415

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