Microsoft KB Archive/194162

= Encarta Virtual Globe 99: Error Message if You Remove CD-ROM =

Article ID: 194162

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Virtual Globe 99
 * Microsoft Encarta Reference Suite 99

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This article was previously published under Q194162



SYMPTOMS
When you remove the Microsoft Encarta Virtual Globe 99 CD-ROM from your CD-ROM drive, you may receive the following error message on a Windows 95/98-based computer

Error Reading CD-ROM in Drive drive:

Please Insert CD-ROM with Serial Number xxxx-xxxx in drive drive:

If the CD-ROM is still in the drive, it may require cleaning.

Press ENTER for OK or ESC to Cancel:

where drive is the letter of your CD-ROM drive.

If you are running a Windows NT-based computer, you may receive either of the following error messages:  

Microsoft Encarta Virtual Globe 99 contains two CDs. Please insert the 'Encarta Virtual Globe 99' disc into your CD-ROM drive to run the program.

Microsoft Encarta Virtual Globe 99 contains two CDs. Please insert the 'Installations and Flights' disc into your CD-ROM drive to run the program.





CAUSE
This behavior can occur if you remove the Encarta Virtual Globe 99 CD-ROM from the CD-ROM drive when you are using the world map or the Virtual Flights feature.



RESOLUTION
To resolve this issue, insert the correct CD-ROM into the CD-ROM drive, and then press ENTER.

If you are using the world map or viewing articles, insert the Encarta Virtual Globe 99 CD-ROM or Disc 1 CD-ROM.

If you are using the Virtual Flights feature, insert the Disc 2 (Installation and Resources) CD-ROM.

Additional query words: multi multi-media media mm world atlas evg

Keywords: kbenv kberrmsg kbprb KB194162

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