Microsoft KB Archive/160708

= XCLN: Scanpst Reports Incorrect Values for Folders/Items in File =

Article ID: 160708

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0

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This article was previously published under Q160708



SUMMARY
When you run Scanpst.exe against a personal folder file (.pst) it may return incorrect values for "folders found in this file" or "Items found in this file." As a result, you may believe mail exists in your pst that you cannot access through the Microsoft Exchange client.



MORE INFORMATION
If folders and\or individual mail messages are moved from the pst file to the server (mailbox) by means of a drag-and-drop operation, Scanpst shows the values for "folders found in this file" or "Items found in this file" as the values prior to moving the messages/folders.

Note : If the messages are deleted from a pst or moved to another pst, the values are correctly reported by Scanpst.

Keywords: kbusage KB160708

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