Microsoft KB Archive/292591

= PPT97: General Protection Fault in Gdi.exe When You Insert an Organization Chart =

Article ID: 292591

Article Last Modified on 5/13/2002

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APPLIES TO


 * Microsoft PowerPoint 97 Standard Edition, when used with:
 * Microsoft Windows 95

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This article was previously published under Q292591



SYMPTOMS
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion. When you attempt to insert an organization chart in a Microsoft PowerPoint presentation, you receive the following error message:

Orgchart caused a General Protection Fault in GDI.EXE @ 0014:00000469



WORKAROUND
To work around this behavior, use either of the following methods.

Method 1
Reduce the graphics hardware acceleration setting to &quot;None.&quot; To do this, follow these steps:
 * 1) On the desktop, double-click My Computer.
 * 2) Double-click Control Panel.
 * 3) In Control Panel, double-click System.
 * 4) On the Performance tab, click Graphics.
 * 5) In the Advanced Graphics Settings dialog box, set Hardware acceleration to None, and then click OK twice.NOTE: This method works only with a display setting of 256 colors or less.

Method 2
Contact your display adaptor vendor for an updated driver.

Keywords: kberrmsg kbprb KB292591

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