Windows 98/4.10.1546/faq.txt

-                 Microsoft Windows 98 README for Frequently Asked Questions July 1997 --

(c) Copyright Microsoft Corporation, 1997

This document provides complementary or late-breaking information to supplement the Microsoft Windows 98 documentation.

HOW TO USE THIS DOCUMENT

To view FAQ.txt on screen in Notepad, maximize the Notepad window.

To print FAQ.txt, open it in Notepad or another word processor, and then use the Print command on the File menu.

NOTE: Some of the information in this document applies only to the Windows 98 Upgrade. If you received Windows 98 preinstalled on your computer, the upgrade-specific information may not apply.

- CONTENTS -

WINDOWS 98 SETUP

MS-DOS

DISK COMPRESSION

USING CD-ROMS WITH WINDOWS 98

NETWORKING

ACCESSING THE INTERNET WITH WINDOWS 98

DESKTOP

PCMCIA CARDS

MODEMS

FAT32

MISCELLANEOUS

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WINDOWS 98 SETUP

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[Q: What are some things I can do to make it easier to install Windows 98?]

Some steps to follow to ensure a trouble-free installation are: - Run a virus scan before running Setup. - Run ScanDisk or Chkdsk before running Setup. - Make sure you have at least 100 to 110 MB of free disk space (110 to 120 MB to back up your previous MS-DOS and Windows  system files so you can uninstall Windows 98 if needed). - If you have had any problems with your hardware or software, fix them before installing Windows 98. - Turn off any screen savers or utilities that are running. - Back up your Autoexec.bat and Config.sys files to a floppy disk. - Remove any unnecessary programs from Config.sys and Autoexec.bat. These may include Undelete programs, anti-virus software, start-up configuration programs, or any disk utilities. - Remark the LOAD= and RUN= lines in Win.ini by placing a  semicolon  in front of the LOAD and RUN lines. For example:

;load=C:\Msoffice\Msoffice.exe

- Shut down any anti-virus software you are running. If you install Windows 98 on a computer that has a CMOS or system BIOS-based anti-virus setting, you will receive an error message and Setup will stop. Consult the hardware documentation for information about system BIOS or CMOS-enabled settings such as virus detection. - Run Setup from Windows or Windows for Workgroups. - Shut down any running programs. - Remove programs from the Startup group before installation.

[Q: How do I install Windows 98 from a CD-ROM drive?]

Windows 98 can be installed from a CD-ROM drive from within MS-DOS or from within an existing version of Windows. The preferred and most reliable method is to install it from an existing version of Windows.

>>>To install Windows 98 from MS-DOS: 1. Insert the Windows 98 CD in the CD-ROM drive. 2. At the C:\ prompt, type the drive letter of your CD-ROM drive followed by a colon and a backslash (\), and the word Setup. For example:

D:\Setup

3. Press ENTER, and then follow the instructions on your screen. 4. Click Next to continue Setup, and then follow the instructions on your screen.

>>>To install from your current version of Windows: 1. Start Windows, and then insert the Windows 98 CD in the appropriate drive. 2. In File Manager or Program Manager, click the File menu, and then click Run. 3. Type:

x:\Setup

where x is the drive letter of your CD-ROM drive. 4. Follow the instructions on your screen. 5. Click Next to continue Setup.

[Q: How do I install Windows 98 from a remote CD-ROM drive?]

If the computer with the CD-ROM drive is running Windows for Workgroups or Windows 98, share the CD-ROM drive and then follow these steps:

1. Connect to the shared CD-ROM by connecting to a network drive in File Manager or by typing the NET USE command at the command prompt. For example:

net use * \\machine\cdshare

2. Click Setup.exe, or type Setup at the command prompt.

[Q: How do I prepare my computer for a clean installation of    Windows 98?]

Windows 98 will install over MS-DOS, as well as over existing versions of Windows and Windows for Workgroups.

From File Manager in Windows or Windows for Workgroups:

1. Click the drive letter for the drive that Windows 98 will be   installed from. For example:

a:\ (floppy disk users) d:\ (CD-ROM users)

2. Click Setup.exe to start the installation process.

During installation, Windows 98 checks for available disk space. If the required hard disk space is not available, Windows 98 displays how much free space is available and how much is required. To free up space on the hard disk, remove unnecessary files.

[Q: Do I need to reinstall my programs when I install Windows 98?]

Windows 98 will pick up program settings when you upgrade an existing version of Windows or Windows for Workgroups. If Windows 98 is installed in a separate directory, all Windows-based programs need to be reinstalled.

[Q: How do I set up Windows 98 on a computer running Windows NT?]

The Windows NT computer must be configured to multi-boot between Windows NT and MS-DOS.

1. Start the Windows NT computer in MS-DOS mode. 2. Run Windows 3.x, and then in Program Manager, select the File menu, and then choose the Run command. 3. Type:

x:\Setup.exe

where x is the drive letter containing your Windows 98 Setup disk or CD-ROM.

4. Install Windows 98 in a new directory.

NOTES:

Windows NT or into a shared Windows NT/Windows 3.x directory.
 * Windows 98 cannot be installed into the same directory as

dual-boot configuration to work. Windows 98 must be installed into a separate directory on the FAT partition. The Windows NT OS Loader automatically provides a choice for Windows 98 or  MS-DOS on the menu.
 * A FAT16 partition is required for the Windows 98 / Windows NT

Windows NT cannot access data stored in FAT32 partitions.
 * Windows 98 cannot access data stored in NTFS partitions and,

[Q: I have 25 MB free on my hard disk, and when I try to upgrade to Windows 98 it tells me I do not have enough disk space. How much do I need for Windows 98 if I am upgrading?]

When you upgrade over Windows 98, you need 90 to 100 MB of free disk space, as opposed to 100 to 110 MB for a full installation.

NOTE: Actual numbers vary depending on the options and accessories you select during Setup. If you use disk compression (MS-DOS DoubleSpace or DriveSpace, or Stacker), Setup may require more than 90 to 100 MB because of the way disk compression estimates available space. Setup adjusts the required free space to ensure that you do not run out of disk space during Setup.

[Q: Can I install Windows 98 on a computer that has OS/2\MS-DOS\Windows? Can I still dual boot?]

Windows 98 Setup.exe will not run on OS/2. To install Windows 98, start the computer in MS-DOS mode, and then run Setup.exe from the MS-DOS prompt.

NOTE: If you are upgrading over OS/2 on an HPFS partition, you will need your OS/2 disk 1 during Setup.

If you are using OS/2 Boot Manager to choose operating systems at startup, Setup will disable Boot Manager to ensure that Windows 98 can restart the computer and complete its installation. You can reactivate Boot Manager by running the FDISK utility that comes with Windows 98 (see procedure at the end of this section).

If you are not using Boot Manager, configure your computer to use Boot Manager, and then follow the instructions above. Consult your OS/2 documentation for information about Boot Manager.

If you start MS-DOS from a floppy disk and then run Setup, you will not be able to start OS/2 after Windows 98 is installed. You need to delete the Autoexec.bat and Config.sys files that OS/2 uses before running Setup.

>>>To remove OS/2 from your computer after you install Windows 98: 1. Back up the files you want to keep onto a floppy disk or   network drive. 2. Delete the files in each of your OS/2 directories and subdirectories, and then delete the OS/2 directories. 3. In the root directory, delete the following hidden files:

EA DATA.SF   OS2LDR.MSG OS2KRNL OS2BOOT WP DATA.SF

To make sure hidden files are visible, in My Computer or Windows Explorer, click the View menu, click Options, and then click Show All Files. Delete the OS/2 files listed above.

NOTE: If you have a version of OS/2 other than version 2.0, the names of your OS/2 files may differ from those in this procedure. Also, depending on which version of OS/2 you have, you may see the following files in your root directory. You can also delete these files:

OS2DUMP OS2LDR OS2LOGO OS2VER

4. Empty the Recycle Bin to permanently remove the files from your computer. 5. If you had Boot Manager installed and want to remove it, restart your computer and then complete the following steps. (It is recommended that you print this file before restarting   your computer.) 6. When you see the Boot Manager menu, choose to restart your computer in MS-DOS mode, and then run FDisk. 7. Make the MS-DOS partition (C) your active partition. 8. Quit Fdisk, and then restart your computer.

>>>To reinstall Boot Manager after you install Windows 98: 1. From the Windows 98 Start menu, click Run ,and then type FDISK. 2. Choose Set Active Partition. 3. Enter the number of the Boot Manager Partition. This partition is the 1MB non-DOS partition usually placed at the top or   bottom. 4. Quit FDISK, and then restart your computer as instructed. You can now start OS/2 at any time and change labels of partitions in Boot Manager through the OS/2 FDISK program.

NOTE: OS/2 cannot access data stored in FAT32 partitions.

[Q: How do I make copies of my original disks to install from?]

The DMF disk format is not compatible with the DISKCOPY or COPY commands and increases the amount of data stored on a standard 1.44/3.5" disk. There is no way to make a direct copy of these disks.

[Q: Can I make floppy disk images from the CD?]

The CD-ROM contains cabinet files (*.cab) files that are 2 MB each and cannot be copied onto floppy disks.

[Q: Setup stops responding while it is gathering information. How can I bypass the problem?]

Occasionally, Setup stops while detecting a device on the computer.

>>>To work around this: 1. Turn the computer off for 10 seconds, and then turn it back on. 2. Rerun Setup, and then choose Safe Recovery to bypass the problem area. 3. Setup continues, bypassing the detection problem it encountered on the previous attempt. 4. If this happens again, repeat steps 1 through 3 until the Windows 98 setup process is complete.

NOTE: If you have already run Safe Recovery several times, another option is to manually specify the hardware on your computer to minimize the chance of Setup stopping, since Setup will detect only the hardware you specify.

[Q: How do I set up Windows 98 into a separate subdirectory?]

During Windows 98 Setup, you are prompted to provide a destination directory.

>>>To install Windows 98 into a new directory: 1. Click the Other Directory option, and then click Next. 2. Enter the new directory. For example, C:\Win95.

[Q: What files do I back up to preserve Windows 98 settings?]

You can use the Windows 98 Backup utility to back up your system and all user and software specific preferences. In order to do this, use the Full System Backup File set that is described on the second screen that comes up when you run Backup.

NOTE: After installing Windows 98 into another directory, all programs (and possibly all hardware-peripheral drivers) must be reinstalled.

[Q: I have installed Windows 98 into a different directory than Windows 3.x or Windows for Workgroups 3.1x. How do I set up    to dual boot between them?]

When installing Windows 98 into a different directory, dual booting is enabled by default. Dual boot is available only if the existing version of MS-DOS is version 5.0 or greater. If you are using version 5.0 or greater, you can set up dual- booting as follows:

1. Start your computer. When you see the "Starting Windows 98" prompt, press F8. 2. From the menu, select Previous Version Of MS-DOS.

NOTE: Windows 98 version 4.00.950B does not support this method of dual booting to a previous version of MS-DOS. To check the Windows 98 version number, right-click the My Computer icon on your desktop, click Properties, and then click the General tab.

[Q: What files does Windows 98 modify during Setup?]

Windows 98 is a new operating system, and affects many files on the system.

[Q: Can I run the Windows 98 Setup program from MS-DOS? Do I lose any functionality?]

If you have a running installation of Windows 3.x or Windows for Workgroups 3.x1, it is strongly recommended that you run Setup from your existing version of Windows. This provides the safest and smoothest installation. If you run Setup from MS-DOS and it detects Windows on the computer, it will recommend quitting Setup and re-running it from Windows. Also, if you run Setup from MS-DOS, Setup may run slower (especially if you are installing from floppy disks).

[Q: Can I set up Windows 98 from a network?]

Yes. There are two ways to set up Windows 98 from a network location:

- Create a Windows 98 flat directory either by using the COPY command for a CD-ROM or by using the EXTRACT command for floppy disks. Connect to the shared directory, run Setup, and then choose a destination directory on your computer. - Go to the Nettools directory (CD-ROM only) to use the Netsetup Utility.

[Q: Setup stops after the first reboot. Why won't it restart?]

There could be several reasons, ranging from video problems to disk-access issues. Here are some steps to troubleshoot a no-start situation: 1. Restart Windows 98, and then press F8 when you see the message "Starting Windows 98...". 2. Choose Safe Mode from the Startup menu. If Windows 98 starts, change the video driver to the standard VGA driver by following these steps:

1. Click the Start button, point to Settings, and then click Control Panel. 2. Click the Display icon. 3. Click the Settings tab, and then click Change Display Type. 4. Click Change in the Adapter Type section, and then click Show Compatible Devices. 5. Click Standard Display Types, and then click Standard Display Adapter (VGA). Click OK. 6. Restart Windows 98.

If Windows 98 still stops during startup:

1. Rename Config.sys and Autoexec.bat and/or 2. Go to Control Panel, and then click the System icon. 3. Click the Performance tab, and then click the File System button. 4. Select the Troubleshooting tab. 5. Check all of the available boxes, and then click OK in all dialog boxes and reboot.

[Q: I was running Setup for the first time and it stopped during hardware detection. What do I do now?]

If your computer stops during the hardware-detection phase of Setup, turn off the power on your system, wait 10 seconds, and then turn the power back on. Do not press CTRL-ALT-DEL. When your system restarts, restart Windows using Safe Recovery, which will skip the portion of detection that caused the problem. If your system stops again, it will be in a different detection module. Perform these steps as many times as necessary to allow your system to complete detection.

[Q: Setup didn't detect my network card. How do I set up my network card?]

>>>To add a network adapter: From Control Panel, click Add New Hardware, and let Windows try to detect the network card. If it does not, you can manually select it as follows: 1. From Control Panel, click the Network icon. 2. Click Add, and then click Adapter. 3. Find your make and model from the list of manufacturers. 4. Change the displayed settings to match your card's   configuration.

- If it is not a listed network adapter, check the disk that came with your adapter. If the driver came with Windows or     Lanman (NDIS-compatible) disks, then select "Have Disk" and point it to the path of the Oemsetup.inf file. - If there are only Novell ODI drivers available, install the driver in Autoexec.bat using the LSL.com and the .com (provided by Novell and the NetWare card manufacturer) and then select "Existing ODI Driver" from "(detected net drivers)."

For more information on how to install the ODI driver, consult your network card manufacturer.

[Q: I am installing Windows 98 from CD-ROM, and the system hangs on    the first boot. Why?]

The most likely reason is that there may be a real-mode and protected-mode conflict with the CD-ROM driver and Setup is unable to continue. Try remarking out the CD-ROM drivers in Config.sys. If this doesn't solve the problem, try these troubleshooting procedures:


 * Can you boot into Windows in Safe mode? If not, reinstall.

If you can: - Create a Bootlog.txt file to see where it failed. - Look for the Detcrash.log file. If it is present, the problem is with hardware detection. - Check Ios.ini and remark out the drivers that are loading in  Config.sys in case there is a problem with these protect-mode drivers. - Check device manager for any conflicts. Don't be afraid to remove any device from here if you suspect it is the troublemaker. - Change the display driver to standard VGA. - Try the step-by-step boot. - Rename Autoexec.bat and Config.sys so they don't load on the next boot.

Copy System.cb to System.ini; very few drivers load here (not even the mouse). If this solves the problem, check your System.ini for any entries made by any third party applications (for example, Adobe Type Manager).

[Q: How do I install MS Fax?]

To install Microsoft Fax during Setup, when the Accessories screen is displayed, make sure MS Fax is checked. If you have not selected MS Exchange, you will see a prompt to select it as well.

To install Microsoft Fax after Setup, go to Control Panel, click the Add/Remove Programs icon, and then click the Windows Setup tab. In the Accessories box, scroll to MS Fax, and make sure it is checked. If you have not selected MS Exchange, you will see a prompt to select it also.

NOTE: MS Exchange and MS Fax require at least 10 MB of free space to install.

[Q: After running Setup I can no longer access my CD-ROM, why?]

If your CD-ROM is proprietary, (Sony, Mitsumi, and Panasonic), Windows 98 will install the drivers. If the CD-ROM is not detected, there is a conflict with the device or the controller, and you should check the settings for conflicts in the Device Manager in Control Panel. Add new devices by clicking the Install New Hardware icon in Control Panel.

[Q: I am having a problem with the refresh rate of my monitor. How do I fix it?]

To adjust the refresh rate in Windows 98, click the Start button, click Settings, and then click Control Panel. Click the Display icon, click the Settings tab, and then click the Advanced Properties button. Click the Adapter tab, and then select the refresh rate from the list.

To adjust the refresh rate in MS-DOS mode, you must specify your monitor type in an adapter setup program supplied by your display adapter or PC manufacturer. Some utilities must be run in Autoexe.bat. On some PCs, monitor type is set in BIOS configuration programs. Examples of utilities from adapter manufacturers include:

ATI                     INSTALL.EXE Cirrus Logic            MONTYPE.EXE, CLMODE.EXE, WINMODE.EXE Diamond Stealth         STLMODE.EXE Diamond Stealth 64      S64MODE.EXE Matrox                  \MGA\SETUP\SETUP.EXE Tseng Labs              VMODE.EXE Western Digital         VGAMODE.EXE

MS-DOS

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[Q: How do I boot to an MS-DOS prompt ( C:\> )?]

You can find this information in the online Windows Help Index. Look up "Restarting your computer in MS-DOS mode."

[Q: How do I boot to my previous version of DOS?]

To boot to the previous operating system, you need a version of MS-DOS 5.0 or greater on your system.

>>>To modify the MSDOS.sys file: 1. Click Start, point to Programs, and then click MS-DOS Prompt. 2. Type CD\ and then press ENTER. 3. Type attrib -r -s -h msdos.sys and then press ENTER. 4. Type edit msdos.sys, and then press ENTER.

OR

1. Click the Start button, point to Find, and then click Find/File or Folders. 2. In the Named box, type msdos.sys and press ENTER. 3. Use your right mouse button to click the msdos.sys file, and then select Properties. 4. Click to clear the Hidden and Read Only check boxes. 5. Click OK. 6. Click the Msdos.sys file in the results window.

Find the [Options] section, place your cursor after the last bracket, and then press ENTER. You now have a blank line to add the following string:

Bootmulti=1.

Save the file.

When you turn the computer on, or restart from within Windows 98, press F8 when you see the message, "Starting Windows 98...". Then, select the option "Previous Version of MS-DOS."

NOTE: Windows 98 version 4.00.950 B does not support dual booting to a previous MS-DOS/Windows 3.x installation. To check the Windows 98 version number, right-click the My Computer icon on your desktop, click Properties, and then click the General tab.

[Q: Will I be able to multiboot PC-DOS 7.0?]

Yes, PC-DOS 7.0 supports multiboot.

DISK COMPRESSION

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[Q: Will Windows 98 work if I have compressed my hard drive using Stac Electronics Stacker software?]

Yes, Windows 98 is fully compatible with Stacker versions 2.x and greater, as well as all versions of Superstore. Older compression drivers from third-party disk compression utilities function in real-mode only. For upgraded Windows 98 drivers, contact your software compression vendor.

Windows 98 supplies a built-in disk compression utility called DriveSpace that runs in protected mode. The advantages of DriveSpace are that compression is faster, and it is built into the operating system. See Windows 98 Help for more information on DriveSpace.

USING CD-ROMS WITH WINDOWS 98

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[Q: Windows 98 does not detect my CD-ROM. Why is this? How do I get my CD-ROM to work?]

CD-ROMs may be SCSI, proprietary, or IDE controller-based.

Windows 98 only detects proprietary, controller-based CD-ROMS (specifically Panasonic, Mitsumi, and Sony brands). Windows 98 also detects the SCSI controllers; however, drivers for the SCSI bus will enumerate the CD-ROMs.

1. Open Control Panel, and then click the System icon. 2. Select the Device Manager tab. 3. Verify that a SCSI or IDE controller exists in the device tree. (If the SCSI or IDE controller branch is not available, look up  "Adding, Hardware" in the Help Index.) 4. Open the branch for SCSI or IDE controller by clicking the plus (+) sign. 5. Click the controller, and then click Properties. 6. In the General Tab, verify that the Device Status message states "This device is working properly" and that the Device Usage check box is enabled for "Current Configuration." 7. Click the Resources tab, and then verify that the "Conflicting   Device List" displays "No Conflicts." - If a conflict exists, the conflicting devices are listed. - Verify that the Resource Settings match the actual hardware settings of the controller. Refer to the SCSI or IDE controller documentation. 8. If multiple devices are connected to a SCSI or IDE controller, and any of the SCSI or IDE devices are not supported by Windows 98 with a protected mode driver, then access to all devices connected to the controller will be provided via manufacturer-supplied MS-DOS drivers only. Contact the device manufacturer for information on   protected-mode Windows 98 drivers.

NETWORKING

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[Q: How do I set up my Windows 98 computer for a TCP/IP network?]

First, find out from your system administrator if your network is using a DHCP server to allocate IP addresses automatically, or if you have been assigned a specific IP address. Once you have this information, follow these steps: 1. In Control Panel, click the Network icon. 2. On the Configuration tab, click Add, and then click Protocol. 3. Click Microsoft, and then click TCP/IP. After it is installed, click TCP/IP on the Configuration tab of Network properties, and then click Properties. Configure your protocol per instructions from your system administrator.

[Q: How do I set up Netware support?]

There are three ways to access a Novell network with Windows 98. If you are using Novell Netware 3.x, or if you have bindery services enabled with 4.x, you can use the Microsoft Client for Netware. This is installed from the Network properties by clicking Add, clicking Client, clicking Microsoft, and then clicking Microsoft Client for Netware.

If you need to load real-mode TSRs from your login script, you must use the real-mode shell NETX or VLM, available from Novell. If you are using NDS services with 4.x, you must install the VLM client.

If you are using NETX, you need to install the Novell Workstation Shell 3.x from Network properties. Click Add, click Client, and then click the Novell properties dialog box. If you are using the VLM client, install the Novell Workstation Shell 4.x client.

NOTE: You must have the proper version of the Windows support files from Novell to use either Workstation Shell option.

[Q: I am running a non-Microsoft network, and I can't connect to    my network resources, why?]

If it is a real-mode network, the network client must be loaded from Autoexec.bat and/or Config.sys before Windows 98 loads. If it is a network that Windows 98 does not recognize, then all drive mappings and resource connections may need to be done before starting Windows 98. Resource mappings done in an MS-DOS prompt may only be accessible while that MS-DOS prompt is running. If it is a supported network, make sure the client support is installed in Network Properties.

[Q: Why do the applications from my Novell server give an    "Incorrect MS-DOS version" message?]

There are two possible reasons. Novell Netware login scripts can use a Netware login script variable, OSVersion, to track which versions of MS-DOS the clients are running and to map a drive to a directory on the Novell server that contains a copy of that version of MS-DOS. Your network administrator needs to ensure that the same has been done for Windows 98, which will report MS-DOS version 7.1. You should also check the SETVER table, and see what version is being reported for the particular programs. You may need to modify the table to have the correct version reported to the system.

[Q: How do I set up Windows 98 with Lantastic 6.0?]

To configure Windows 98 to support an Artisoft LANtastic network, contact the vendor and request a Windows 98 LANtastic *.inf.

NOTE: You cannot use Network Neighborhood to view LANtastic resources. You must use the LANtastic utilities in the LANtastic program group.

[Q: How do I install a PPP dial-up network connection?]

You will need a modem installed and configured correctly. If the Dial-up Networking option is not installed, add it by opening Control Panel and then clicking Add/Remove Programs. Click the Windows Setup tab, and then follow the instructions on your screen.

Once installed, open the Dial-up Networking folder in My Computer. Start the connection wizard. The PPP protocol is installed by default because it is the most flexible, able to work over NetBeui, IPX/SPX and TCP/IP.

[Q: How do I set up Dial-Up Networking to connect to a Novell server?]

Install the following components from the Network icon in Control Panel:

- Microsoft Client for Netware Networks - IPX/SPX compatible protocol bound to the Microsoft Dial-up Adapter driver. To use Dial-up Networking to connect to a Netware Connect Server, you must specify Netware Connect as the server type in Dial-up Networking Connection properties.

[Q: Why does my system stop at the login script?]

If the connection to the server is lost, the login script processor for NetWare may appear to stop, the Microsoft Client for NetWare will time out, and an error will appear. Contact your network administrator if you experience problems with the network and the login script.

[Q: How do I configure my computer to answer Dial Up Networking calls?]

If you have Microsoft Plus! you can configure your computer to answer Dial-Up Networking calls.

1. Start running Dial-Up Networking. 2. On the Connections menu, click Dial-Up Server. 3. Click Allow caller access.

If you do not have Microsoft Plus!, you can only use Dial-Up Networking to call out from your computer, not receive Dial-Up Networking calls.

ACCESSING THE INTERNET WITH WINDOWS 98

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========================

[How do I connect to the Internet with Windows 98?]

There is an online Help topic that can walk you through the necessary steps. In the Help index, look up "Internet, connecting to."

[Q: How do I configure TCP/IP to connect to the Internet?]

There is a Help topic that can walk you through the necessary steps. In the Help Index, look up "Internet, connecting to."

DESKTOP

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[Q: How do I create shortcuts on the desktop?]

There are two ways to create a shortcut on the desktop:

Use your right mouse button to click the desktop, click New, and then click Shortcut. Type the correct command along with any special parameters, or browse to find the application you want the shortcut to. Click Next, and you will be prompted for a shortcut name. Enter a name, and then click Finish.

OR

Open Windows Explorer, and find the program you want to create a shortcut for. Click and hold the icon while dragging it to the desktop. This creates a shortcut on the desktop named "Shortcut to ."

[Q: How do I get animated cursors?]

Animated cursors require a Windows 98 version display driver running at 256 or more colors. They are not supported for the following display types in this release: ATI Ultra (mach8), Chips & Technologies, XGA.

Animated cursors are available in Microsoft Plus!

PCMCIA CARDS

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[Q: What socket services do I need to use with my PCMCIA network adapter?]

To use a protected mode PCMCIA network card, your socket services must match your network card. If you use a real mode network card driver, you must use real mode socket services. If you use a protected mode net card driver, you must use protected mode socket services. To determine what kind of network card driver you're using, go to the Driver Type properties for your network adapter in the Network Control Panel. Choose a driver type. To enable protected mode socket services, run the PCMCIA wizard from Control Panel.

[Q: How do I get my PCMCIA cards to work in protected mode?]

Click the PCMCIA wizard and then follow the instructions on the screen. You may be asked to select your PCMCIA network or SCSI card during this process. After the wizard runs, you will no longer be loading the device drivers in your configuration files, and you will be running with protected mode drivers from within Windows 98.

MODEMS

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[Q: Setup didn't detect my modem. How do I install it?]

To install a modem in Windows 98, go to Control Panel, and click the Modem icon. Start the Modem installation wizard which will guide you through the installation of your modem.

NOTE: This procedure is for internal or external modems. PCMCIA modems automatically install when inserted (requires protected mode PCMCIA drivers).

[Q: My modem won't dial or connect. Why?]

If your modem is not set up correctly, communications features may not function properly. The following procedures list steps to verify the correct operation of your modem and Windows 98 communications.

Because some communications programs designed for Windows 3.1 install incompatible driver files, which may cause COM ports and modems to stop working, first verify that the correct Windows 98 files are being loaded.

>>>To verify that the required communications files are present: 1. Verify the files’ sizes and dates of Comm.drv and Serial.vxd in the System directory against the original versions from the Windows 98 floppy disks or CD-ROM. 2. Confirm that the following lines are present in System.ini: [boot] Comm.drv=Comm.drv [386enh] device=*vcd 3. To revert to the default communications drivers for Windows 98, select communications port entries in Device Manager. 4. Run the Add New Hardware wizard in Control Panel to detect and install the Windows 98 drivers.

NOTE: Windows 98 does not load the Serial.vxd driver in System.ini. Rather, Windows 98 loads it on demand using the registry. Also, there is no corresponding file for the *vcd entry in System.ini. This is an internal file built into Vmm32.vxd.

>>>To verify the modem configuration: 1. In Control Panel, click the Modems icon. 2. Verify that the manufacturer and model for your modem is correct. If not, run the Install New Modem wizard to detect the modem and confirm it with the current registry configuration. 3. If your current modem does not appear in the list of installed modems, click Add, and then select the appropriate modem. 4. If the manufacturer and model are not correct and are not available from the list, try the Hayes-compatible option for Generic Modem driver (set to the maximum baud rate supported   by the modem), and then click OK.

Remove any other modem entries in the list to eliminate conflicts.

>>>To verify the modem is enabled : 1. Click the System icon in Control Panel, and then click the Device Manager tab. 2. Select your modem from the list and click Properties. 3. Make sure the option, The Device Is Present, Please Use It, is   checked.

>>>To verify that the port is correct: 1. Click the Modems icon in Control Panel. 2. Select your modem, and then click Properties. 3. On the General tab, verify that the listed port is correct. If   it is not, select the correct port, and then click OK.

>>>To determine if a serial port I/O address and IRQ settings are properly defined: 1. Click the System icon in Control Panel. 2. Click the Device Manager tab, and then click Ports. 3. Select a specific port, and click the Properties button. 4. Click the Resources tab to display the current resource settings for that port. To find out the correct settings, consult the modem manual. 5. In the Resources dialog box, check the Conflicting Devices List to see if the modem is using resources in conflict with other devices. 6. If the modem is in conflict with other devices, click Change Settings, and then click a configuration that does not have resource conflicts.

NOTE: Do not try to use a modem on COM3 if there is a serial mouse or other device on COM1. Usually, COM1 and COM3 ports use the same IRQ and cannot be used simultaneously on most computers. The COM2 and COM4 ports have the same problem. If possible, change the COM3 and COM4 port to an IRQ setting that is not in conflict. Also, some display adapters have an address conflict with COM4 ports. To work around this conflict, use another COM port or replace your graphics adapters.

>>>To check the port settings: 1. Click the Modems icon in Control Panel, click a modem, and then click Properties. 2. Click the Connection tab to check the current port settings such as baud rate, data bits, stop bits, and parity. 3. Click Advanced to check error control and flow control. If you are using Win 16-based programs, turn off these advanced features. 3. Verify the UART type.

Data transmission problems may occur when a baud rate greater than 9600 is selected on a slower 8036-based computer not equipped with a 16550 UART, or when performing other tasks during a file download. If problems or errors occur during transmission, try lowering the baud rate. Attempting to use baud rates greater than 9600 on computers equipped with 8250 or 16450 UARTs will probably result in dropped characters.

>>>To check modem baud rate: 1. Click the Modems icon in Control Panel. 2. Select the modem, and then click Properties. 3. Click the General tab, and then set the baud rate to the correct speed. Lower speeds may work, especially when using an older computer. 5. Click Only Connect At This Speed if it is not already selected.

NOTE: If the host system you are calling cannot communicate at the initial baud rate, it may or may not be able to negotiate a slower baud rate.

Tip: To optimize communications performance, you can set the baud rate higher if your computer has an 80486 or a Pentium(TM) processor.

>>>To disable hardware flow control if your modem cable doesn't support it: 1. Click the Modems icon in Control Panel. 2. Click a modem, and then click Properties. 3. Click the Connections tab, and then click Advanced. 4. Make sure the option Use Flow Control is cleared.

FAT32

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[Q: Why can't I see my hard disk when I start my computer from a floppy disk?]

If your hard disk is a FAT32 partition and your start-up floppy disk is not from Windows 98 version 4.00.950 B, it will not recognize the FAT32 drive. Update the system files on the start-up floppy disk with the Windows 98 4.00.950 B SYS command. To do this, type the following at an MS-DOS command prompt:

sys a:

MISCELLANEOUS

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[Q: Is NTFS supported by Windows 98?]

NTFS is not directly supported under Windows 98. NTFS volumes can only be accessed by Windows NT locally. If Windows 98 is installed on a computer already running Windows NT with an NTFS volume, it will not be able to access any information that volume contains. Windows 98 can access NTFS volumes across a network connection.