Microsoft KB Archive/310689

= You receive an open failure error message when you open or work with a new file in Publisher 2002 =

Article ID: 310689

Article Last Modified on 10/23/2007

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APPLIES TO


 * Microsoft Publisher 2002 Standard Edition

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This article was previously published under Q310689



SYMPTOMS
When you open or work with a newly created file in Microsoft Publisher, you may receive the following error message:

Microsoft Publisher has encountered a problem and needs to close.

When you click To see what data this error report contains, click here, you see an error signature that is similar to the following:

Mspub Caused an Invalid Page Fault in Module Mlang.dll



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Replace the Mlang.dll File
If you are using a file that was created in a version of Publisher earlier than Microsoft Publisher 2002, try replacing the Mlang.dll file. To do this, follow these steps:
 * 1) Click Start, point to Search, and then click For Files or Folders.
 * 2) Locate and rename the file extension of the Mlang.dll file to a non-standard file extension such as .old
 * 3) Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
 * 4) On the Install/Uninstall tab, click Microsoft Internet Explorer, click Add/Remove, click Repair the current installation of Internet Explorer, and then click OK.

Method 2: Install a Later Version of Microsoft Internet Explorer
If you are using a file that was created in Publisher 2002, install Microsoft Internet Explorer version 6 or Internet Explorer version 5.5 Service Pack 2. To download Internet Explorer, see the following Microsoft Web site:

Internet Explorer Downloads

Additional query words: OFF2000 inf prb

Keywords: kbtshoot kbopenfile kberrmsg kbprb KB310689

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