Microsoft KB Archive/923199

= Windows may stop responding during the startup process on a computer that is running Windows Server 2003 for Itanium-based Systems with SP1 =

Article ID: 923199

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
When you try to start a computer that is running Microsoft Windows Server 2003 with Service Pack 1, Enterprise Edition for Itanium-based Systems or that is running Windows Server 2003 with SP1, Datacenter Edition for Itanium-based Systems, Windows may stop responding during the startup process.

Note This problem may occur when you use the English version or the Japanese version of Windows Server 2003.



CAUSE
This problem may occur because of a problem in the Windows boot loader. When Windows is installed on a logical disk partition, an external interruption mask may be opened in the Windows boot loader. The Windows boot loader may stop responding.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Prerequisites
To install this hotfix, you must be running Microsoft Windows Server 2003 SP1 for Itanium-based systems.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003sp2fix kbfix kbhotfixserver kbqfe kbpubtypekc KB923199

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