Microsoft KB Archive/249275

= OFF97: ErrMsg: "Required Source Cannot Be Located" Running SR-1 or SR-2 Patch Install =

Article ID: 249275

Article Last Modified on 8/27/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition

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This article was previously published under Q249275



SYMPTOMS
When you run the Office 97 SR-1 or Office 97 SR-2 Patch installation, the following error message may appear:

Required Source Cannot Be Located

After you receive this message and proceed to the "Acceptance of Agreement" and click OK, the following error message appears:

A required resource appears to be corrupted



CAUSE
These error messages will appear if the following are true:


 * You downloaded SR-1 or SR-2 from Tools on the Web. -and-


 * You are using America OnLine (AOL) as your Internet Service Provider (ISP).

NOTE: After you downloaded SR-2, you received a message indicating the download was complete.



WORKAROUND
To work around this issue, use the following steps:

 Establish an Internet connection by letting AOL dial and connect to the Internet. Minimize AOL.

NOTE: Do not quit AOL; you must leave AOL running to provide the Internet connection. On the Start menu, point to Programs and click Internet Explorer. In the Address Bar, type one of the following URLs:

 SR-1 Patch http://office.microsoft.com/downloads/9798/sr1off97detail.aspx SR-2 Patch http://www.microsoft.com/downloads/details.aspx?FamilyID=BEFD7842-602E-42B0-89D2-6BE39F1167C1

NOTE: Make sure that any antivirus programs are turned off (disabled). </li> Begin the download process. After the download is completed, the following message will appear:

Download Complete

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Additional query words: offup OFF97 sr2 sr1 97 down load

Keywords: kbdownload kbprb KB249275

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