Microsoft KB Archive/121732

= PC Ext: Failure Delivering User Mail Due to Mailbag Contention =

Article ID: 121732

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q121732



SYMPTOMS
When the External Mail program (EXTERNAL.EXE) encounters a mailbag contention problem, the SYSTEM.LOG report generated may be incorrect. It is also possible that no report will be generated and External may stop responding (hang or crash).

If the report is generated, it may list recipients that actually did receive the message rather than list only the recipient whose mailbag could not be accessed.



CAUSE
These errors can occur when multiple recipients are specified for one postoffice and one of the recipients experiences a delivery problem. As the External Mail program tries to create the SYSTEM.LOG report, memory can be corrupted.

This problem does not occur for mail sent from user to user, within one postoffice.



STATUS
Microsoft has confirmed this to be a problem in version 3.2.9 of the External Mail program. This problem was corrected in version 3.2.12 of EXTERNAL.EXE. If you do not have version 3.2.12 (or later), you can download EXTUPD.EXE, a self-extracting file, on the following services:

 Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon.

Click Knowledge Base, and select the product. Enter kbfile EXTUPD.EXE, and click GO!

Open the article, and click the button to download the file. Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get EXTUPD.EXE The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type mssupport.

Double-click the MS Software Library icon.

Find the appropriate product area. Locate and Download EXTUPD.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20

Keywords: KB121732

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