Microsoft KB Archive/312473

= &quot;File Does Not Exist&quot; Error Message When You Try to Open Cached Files When You Are Offline =

Article ID: 312473

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q312473



SYMPTOMS
When you are offline, the names of some locally cached files may change. If you attempt to open the files when their name is changed, you may receive the following error message:

There was an error opening this document the file does not exist



CAUSE
This problem occurs because offline cashed file names are modified if the file names are nine characters in length and the short file names feature is disabled.



Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

  Date         Time   Version        Size     File name --  11-Dec-2001  16:11  5.0.2195.4756  101,136  Cscdll.dll 11-Dec-2001 16:09  5.0.2195.4756  370,448  Mrxsmb.sys 05-Nov-2001 17:45  5.0.2195.4595  131,824  Rdbss.sys

Windows XP
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbBaseOS kbShell

Keywords: kberrmsg kbbug kbfix kbshell kbwin2000presp3fix kbqfe kbwin2000sp3fix kboswin2000fix kbwinxpsp1fix kbhotfixserver KB312473

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