Microsoft KB Archive/289865

= XADM: Information Store Stops Responding in store!CmcvtrBptExternal__hrCheckIntlShCut =

Article ID: 289865

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q289865





SYMPTOMS
When you start the Internet Mail Service, an access violation may occur in the information store. When the access violation occurs, the stack trace may look like the following stack trace:

ChildEBP RetAddr Args to Child 09a1f604 0084043e 096cb930 096bbeb0 09a1f6a4 store!CmcvtrBptExternal__hrCheckIntlShCut+0xf 09a1f628 0084008b 096cb930 096bbeb0 09a1f6a4 store!CmcvtrBptExternal__hrCheckExternalBody+0x9e 09a1f6a8 0081d6f3 096cb930 096fa940 00000400 store!CmcvtrBptExternal__hrEmit+0xeb 09a1f6e4 0084fdf2 096f2cb8 00002000 09a1f79c store!CINETemtr__hrEmit+0x2c3 09a1f724 005abc45 09653640 096f2cb8 00002000 store!CConvertStream__Read+0x112 09a1f740 005abb7f 096f2cb8 00002000 09a1f79c store!CSTREAM__HrRead+0x25 09a1f774 0045d3f6 00002000 096f2cb8 09a1f79c store!EcReadStreamOp+0xdf 09a1f7a0 0044f88f 00000001 0000001e 09a1f940 store!EcReadStream+0xa6 09a1f8a8 00467c2d 09a1f920 00002200 09a1f940 store!EcRpc+0x19ff 09a1f93c 77e11dc7 00180490 096f2ca8 00181838 store!EcDoRpc+0xdd 09a1f95c 77e56205 00467b50 09a1fb50 00000004 RPCRT4!Invoke+0x28 09a1f978 77e561d6 00467b50 09a1fb50 00000004 RPCRT4!NdrCallServerManager+0x15 09a1fc3c 77e55f3e 00000000 00000000 09a1ff28 RPCRT4!NdrStubCall+0x292 09a1fc54 77e113a4 09a1ff28 0016fd20 09a1ff28 RPCRT4!NdrServerCall+0x19 09a1fc90 77e111be 008d4b9a 09a1ff28 09a1fdd8 RPCRT4!DispatchToStubInC+0x33 09a1fce4 77e11403 09a1ff28 00000000 09a1fdd8 RPCRT4!RPC_INTERFACE__DispatchToStubWorker+0xb0 09a1fd04 77e11903 09a1ff28 00000000 09a1fdd8 RPCRT4!RPC_INTERFACE__DispatchToStub+0x41 09a1fddc 77e15af1 0013ad78 09a1fe10 09a1ff28 RPCRT4!WMSG_SASSOCIATION__DealWithRequestMessage+0x182 09a1ff90 77e15a1d 77e160f7 00143730 09a1ffec RPCRT4!WMSG_ADDRESS__ReceiveLotsaCalls+0xd1 09a1ff94 77e160f7 00143730 09a1ffec 00000000 RPCRT4!RecvLotsaCallsWrapper+0x9



CAUSE
This problem can occur if a Simple Mail Transfer Protocol (SMTP) message fails conversion during the IMAIL conversion process in the information store because of a problem with the message format, and the failure causes a buffer overrun. This results in an access violation in the information store.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Messaging Database (MDB)

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB289865

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