Microsoft KB Archive/246880

= Error Message on a Blue Screen When Shutting Down or Restarting Windows =

Article ID: 246880

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q246880



SYMPTOMS
After you upgrade a Compaq Presario model computer to Windows 98 or Windows 98 Second Edition, an error message on a blue screen may be displayed when you shut down or restart Windows.



CAUSE
This behavior occurs when you upgrade a Compaq Presario model that uses an FX500 or FX700 monitor and an incompatible monitor driver is installed.



RESOLUTION
To resolve this issue, obtain updated drivers from the following Compaq Web site:

http://vcmproapp04.compaq.com/falco/sp_results.asp?recid=SP7015

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
According to information posted on the Compaq Web site, the following Compaq Presario models are affected:

Presario 4800

Presario 4808

Presario 4810

Presario 4812

Presario 4814

Presario 4816

Presario 4824

Presario 4830

Presario 4832

Presario 4834

Presario 4840

Presario 4850

Presario 4860

Presario 4862

Presario 4880

Presario 4882 If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

Additional query words: w98shutdown

Keywords: kbenv kbprb KB246880

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