Microsoft KB Archive/187324

= Shutdown Problems When Auto-Protect Is Enabled in Norton AntiVirus =

Article ID: 187324

Article Last Modified on 1/23/2007

-

APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Standard Edition

-



This article was previously published under Q187324



Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.



SYMPTOMS
When you attempt to shut down Windows 98 or Windows Millennium Edition (Me), your computer may stop responding (hang).



CAUSE
This behavior can occur if you are using Symantec Norton AntiVirus with the Auto-Protect feature enabled.



RESOLUTION
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972Computer viruses: description, prevention, and recovery

To work around this behavior, use either of the following methods:
 * Disable the Norton AntiVirus Auto-Protect feature.
 * Obtain the latest LiveUpdate for Norton AntiVirus (Symevnt.exe) from the Symantec Web site. For more information about how to obtain LiveUpdate files, contact Symantec Technical Support.



STATUS
Microsoft has confirmed that this behavior is not caused by a problem in Windows 98 or Windows Me, but may be caused by design changes in Windows 98 or Windows Me. For more information about resolving this issue, contact the program's manufacturer.



MORE INFORMATION
For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: freeze freezes lock locks up hangs w98shutdown

Keywords: kb3rdparty kbappcompatibility kbprb KB187324

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.