Microsoft KB Archive/222518

= Error Message Using CTRL+ALT+DELETE to Shut Down with USB Keyboard =

Article ID: 222518

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q222518



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
If you press CTRL+ALT+DELETE twice on a Universal Serial Bus (USB) keyboard in Windows, you may receive the following error message on a blue screen:

A fatal exception 06 has occurred at xxxx:xxxxxxxx. The current application will be terminated.



CAUSE
Restarting Windows by pressing CTRL+ALT+DELETE twice is not recommended. This method causes Windows to suspend most processes and should be used only when the normal shutdown process is not possible.



RESOLUTION
Use the Shut Down command on the Start menu to restart your computer.



WORKAROUND
If you cannot use the Start menu to perform a shutdown, press CTRL+ALT+DELETE, and then click Shut Down in the Close Program dialog box.



MORE INFORMATION
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

Additional query words: w98shutdown

Keywords: kbfatalexerr0d kbfatalexerr0e kbprb kbui KB222518

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