Microsoft KB Archive/188981

= Advanced Power Management Support Device Shows Code 10 =

Article ID: 188981

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q188981



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you view the Advanced Power Management (APM) Support device in Device Manager, an exclamation point in a yellow circle may be displayed for the device, with the following status:

This device is not present, not working properly, or does not have all the drivers installed. See your hardware documentation (Code 10.)



CAUSE
This behavior can occur for any of the following reasons:


 * APM support may be disabled in the computer's BIOS.
 * Your computer may not support Microsoft's implementation of APM.



RESOLUTION
To resolve this issue, follow these steps:


 * 1) Enable APM support in the computer's BIOS. For information about modifying your computer's BIOS settings, consult your computer's documentation or manufacturer.
 * 2) If APM has been enabled, and the status remains unchanged, contact your computer's manufacturer for information regarding your motherboard's compatibility with Windows 98.

Additional query words: HWSYSAPM ACPI

Keywords: kbpowerman kbprb KB188981

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