Microsoft KB Archive/929977

= Error message when you enter your ZIP code: &quot;Invalid Zip Code&quot; =

Article ID: 929977

Article Last Modified on 12/21/2006

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APPLIES TO


 * Zune Live

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SYMPTOMS
When you try to enter one of the following sequences of numbers as your billing ZIP code, you cannot complete the transaction:
 * 20008
 * 20018
 * 20036
 * 20071

Additionally, you receive the following error message:

Invalid Zip Code



CAUSE
Currently, the exact cause of this behavior is unknown. We are investigating the issue.



THINGS TO TRY

 * 1) When you try to set up a Zune Pass Subscription or to purchase Microsoft Points, use a credit card together with a billing address that is not associated with one of the ZIP codes that are listed in the &quot;Symptoms&quot; section.
 * 2) Purchase a prepaid Zune Pass card or a Microsoft Points card from a participating retailer, and then use the prepaid card to set up a new account.

Keywords: kbzunelive kbzunebilling kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929977

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