Microsoft KB Archive/182308

= Postoffice Improperly Serialized When Disk 1 Not Serialized =

Article ID: 182308

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2
 * Microsoft Mail for PC Networks 3.2a
 * Microsoft Mail for PC Networks 3.5

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This article was previously published under Q182308



SYMPTOMS
If you use the Select CD to create a set of Microsoft Mail for PC Networks installation disks, an improperly serialized postoffice is created.



CAUSE
This problem occurs because disk #1 of the installation set was not correctly serialized by using the Microsoft Mail Post Office Serialization utility that is included with the Select welcome kit.



RESOLUTION
To resolve this problem, serialize disk #1 by using the Serializer program (Serial.exe) installed on a hard disk drive from the disk. Then reinstall the postoffice.



STATUS
This is by design.



MORE INFORMATION
To serialize an MS Mail (PC) installation that is created from the Select CD media, the user must install the serialization disk on a hard disk drive and then run the Serial.exe program from that hard disk. To create unique and rebuildable postoffices, each MS Mail (PC) installation set must have a separate, serialized disk #1.

For specific instructions on how to use the Serializer utility, see "Chapter 2: Exceptions to Standard Installations" in the Microsoft Select CD- ROM Kit User's Guide. This guide is shipped to the user each month as part of the Select Update Kit. The following note is copied from the Select CD documentation:

CAUTION: You must install the Serializer program on a local hard disk. Do not install the Serializer program on a network drive or path, on a RAM drive, or a virtual drive. Attempting to install the Serializer program on a network drive or path will result in incorrect Serializer operation and loss of serial number range.

Keywords: kbprb KB182308

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