Microsoft KB Archive/924600

= Antigen 9.0 for Exchange performance counters do not report data in Performance Monitor =

Article ID: 924600

Article Last Modified on 6/14/2007

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APPLIES TO


 * Microsoft Antigen for Exchange

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SYMPTOMS
When you use Performance Monitor to select counters of the Antigen Scan object in Microsoft Antigen 9.0 for Exchange, the performance data is not reported in the counter view.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Antigen 9.0 for Exchange service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
The hotfix installation automatically stops and restarts services. If services cannot be stopped, or if files are open, manually restart the computer to finish the hotfix installation.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This problem also occurs when you use the Operator Console on a computer that has the Microsoft Operations Manager (MOM) 2005 Management Pack for Antigen installed.

Keywords: kbqfe KB924600

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