Microsoft KB Archive/893101

= When you change the Importance field for an appointment or for a task in Microsoft CRM 1.2 Sales for Outlook, the priority resets to Normal =

Article ID: 893101

Article Last Modified on 9/8/2006

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APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft CRM 1.2
 * Microsoft CRM 1.2

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SYMPTOMS
You create an appointment or a task in Microsoft Business Solutions CRM 1.2 Sales for Outlook. When you change the Importance field to Low or to High, the priority resets to Normal.



RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2



Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Steps to reproduce the behavior

 * 1) On the Microsoft CRM Sales for Outlook toolbar, click CRM Appointment.
 * 2) Enter all required fields for the appointment.
 * 3) On the File menu, click Properties.
 * 4) In Importance List, click High, click OK, and then click Save & Close.
 * 5) Click the Microsoft CRM Sales for Outlook home page. The Priority field for the appointment is set to Normal.

Keywords: kbqfe kbprb kbmbsmigrate kbhotfixserver KB893101

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