Microsoft KB Archive/302777

= You receive an &quot;Error 1603 Error_Install_Failure&quot; error message when you try to use a feature that is not installed in PowerPoint 2000 =

Article ID: 302777

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q302777



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you try to use a feature in Microsoft PowerPoint 2000 that is not installed, you are prompted to insert the Microsoft Office 2000 CD-ROM. When you insert the CD-ROM, you may receive an error message that is similar to the following:

Error 1603 Error_Install_Failure



CAUSE
This behavior occurs when all the following conditions are true:
 * You have Microsoft Office Standard, Professional, or Small Business Edition installed on your computer.
 * You then install a different edition but the same version of Office -- either Office Professional or Premium Edition.
 * When you attempt to use a feature that is not installed, you insert the most recently used Microsoft Office CD-ROM into the computer.

Setup is expecting the CD-ROM from the first installation of Microsoft Office.



RESOLUTION
To work around this issue, use one of the following methods.

Method 1: Insert the Earlier Office CD-ROM
When you are prompted for an Office CD-ROM, use the appropriate disc from the first Microsoft Office edition that was installed on the computer.

Method 2: Reinstall Office
Follow these steps to reinstall the most recent edition of Microsoft Office:
 * 1) Insert the Office CD-ROM that was installed last.
 * 2) Click Start, click Run, and then type MSIEXEC /i  :\data1.msi reinstall=all reinstallmode=vomus in the Open box, where   is the letter of your computer's CD-ROM or DVD-ROM drive.
 * 3) Click OK.

Additional query words: OFF2000

Keywords: kbsetup kbtshoot kberrmsg kbprb KB302777

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