Microsoft KB Archive/163929

Zone Error Message: Failed to Connect to Server

PSS ID Number: Q163929 Article last modified on 03-19-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == MSN Gaming Zone == 

= SYMPTOMS =

When you connect to MSN Gaming Zone, you may receive the following error message:

Failed to connect to server.

= CAUSE =

This error message can occur for any of the following reasons:


 * You change your password after you sign in to the Zone.
 * The Zone server is unavailable.
 * Your Microsoft Internet Explorer settings are not configured correctly.

= RESOLUTION =

To resolve this issue, use the appropriate method:

Method 1
After you change your Zone password, disconnect from the Zone, quit Internet Explorer, and then reconnect to the Zone and sign in with your new password.

Method 2
If the Zone server is unavailable, you can press the F5 key to try to reconnect.

Method 3
Configure the Internet Explorer settings. To do so, follow these steps:


 * 1) Double-click the Internet Explorer icon on the desktop.
 * 2) On the View menu (Internet Explorer 4.0) or Tools menu (Internet Explorer 5.0), click Internet Options.
 * 3) Under Temporary Internet Files, click Settings.
 * 4) Click “Every time you start Internet Explorer,” and then click OK.
 * 5) Click Delete Files, click OK, and then click OK.
 * 6) Restart the computer.

= MORE INFORMATION =

If you receive the error message “Failed to start Zone Client”, please see the following article in the Microsoft Knowledge Base:

Q175013 Zone Err Msg: Failed To Start Zone Client

Additional query words: 4.0 igz z4 pass word log in on kbimu homegame msgame

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========================================================= Keywords : kberrmsg kbsetup kbimu kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.