Microsoft KB Archive/324043

= OAER: Error Message When You Start or Quit an Office Program with Adobe PDFMaker Add-in Installed =

PSS ID Number: 324043

Article Last Modified on 6/4/2003

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The information in this article applies to:


 * Microsoft Office XP Application Error Report
 * Microsoft Excel 2000
 * Microsoft Excel 2002
 * Microsoft PowerPoint 2002
 * Microsoft PowerPoint 2000
 * Microsoft Word 2000
 * Microsoft Word 2002

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This article was previously published under Q324043



Office XP
When you start or quit one of the Office XP programs listed at the beginning of this article, you may receive an error message similar to the following:

Microsoft  has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

where  is the Office XP program that you were working with when the error occurred.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

Office 2000
When you start or quit one of the Office 2000 programs listed at the beginning of this article, the application may stop responding.



CAUSE
This behavior is caused by an incompatibility with the PDFMaker.dot, PDFMaker.xla, or PDFMaker.ppa add-in that is included and installed with Adobe Acrobat 5.0.



RESOLUTION
An update is available from Adobe that fixes this issue. For more information about this resolution, visit the following Adobe Systems, Inc. Web site:

http://www.adobe.com/products/acrobat/update.html

NOTE: If you also have Norton Anti-Virus or Norton SystemWorks installed on your machine, please see the following Service and Support document from Symantec Corporation about issues that might occur if you have the Norton Anti-Virus Plug-In for Microsoft Office enabled when using the PDFMaker add-ins.

http://service2.symantec.com/SUPPORT/nav.nsf/docid/2001083008424806



WORKAROUND
To work around this issue, rename the PDFMaker file, and then move it to your desktop. See the following table to find the file name that is associated with each Microsoft Office program:

Look for these files in the following Office XP folder:

C:\Program Files\Microsoft Office\Office10\Startup

or, the following Office 2000 folder:

C:\Program Files\Microsoft Office\Office\Startup

or, in one of the following program folders:

C:\Documents and Settings\ \Application Data\Microsoft\Word\Startup

C:\Documents and Settings\ \Application Data\Microsoft\Excel\XLSTART

and in this folder:

C:\Program Files\Adobe\Acrobat5.0\PDFMaker



MORE INFORMATION
For information about how to contact Adobe Systems, Inc. and Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For additional information about this add-in and how to troubleshoot other utilities, click the article numbers below to view the articles in the Microsoft Knowledge Base:

276001 WD2002: Adobe Acrobat Buttons Are Missing, Error Message After You Upgrade to Word 2002

289506 HOW TO: Install and Use the Support.dot Template in Microsoft Word 2002

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: prb adobe acrobat PDFMaker.dot add-in officeaviss

Keywords: kberrmsg kbfix kbInvalidPageFault kbprb kbProd2Web KB324043

Technology: kbExcel2000 kbExcel2000Search kbExcel2002 kbExcel2002Search kbExcelSearch kbExcelWinSearch kbOfficeSearch kbOfficeXP kbOfficeXPSearch kbPowerPt2000 kbPowerPt2000Search kbPowerPt2002 kbPowerPt2002Search kbPowerPtSearch kbWord2000 kbWord2000Search kbWord2002 kbWord2002Search kbWordSearch kbZNotKeyword2

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