Microsoft KB Archive/271735

= Start Menu Does Not Respond When You Log On to a Domain =

Article ID: 271735

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q271735



SYMPTOMS
In a Windows 2000, when you log on to a domain that has been configured to redirect the Start Menu folder, you may experience the following symptoms:
 * When you click Start, nothing happens; the Start menu is not displayed.
 * The Start menu is displayed but it does not respond.



CAUSE
This problem can occur because either:
 * The Start Menu folder is redirected to a target folder that has been deleted or is unavailable.

-or-
 * You do not have appropriate access rights to open the target folder.



RESOLUTION
To work around this problem, use any of the following methods:

NOTE: You must be a domain administrator to use any of these methods.


 * Verify that the Start Menu folder has been redirected to a computer which is available and online.
 * If the target computer is online but has been started on a different partition, the target Start Menu folder may still be available. However, it might not be a shared folder. To work around this issue, create a shared target folder with the same folder name, and then verify that domain users have read-access privileges to that share.
 * If the target folder no longer exists, create a new folder with the same folder name, and verify that domain users have read-access privileges to that share.
 * Log on using a domain administrator account that does not experience this problem, and then either disable the group policy or redirect the Start Menu folder to a target share that is accessible.

IMPORTANT: To prevent unauthorized users from using the Task Manager to access computers that experience this problem, instruct unauthorized users to log off their computers until the problem is corrected. To log off, press CTRL+ALT+DELETE, and then click Log Off.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about folder redirection, click the article number below to view the article in the Microsoft Knowledge Base:

232692 Folder Redirection Feature in Windows

242557 Registry Settings for Folder Redirection in Windows 2000

Keywords: kbnetwork kbprb KB271735

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