Microsoft KB Archive/167370

= WD97: Word Stops Responding Opening MacWord 5.x File =

Article ID: 167370

Article Last Modified on 8/13/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q167370



SYMPTOMS
Microsoft Word 97 stops responding (hangs) when you open a Word for the Macintosh, version 5.x, file that contains an If, Ask, or Set field.

The following message appears in the status bar at the bottom of the Word Window:

Reading Word for the Macintosh file

This is followed by a progress meter, which indicates that the conversion is 90-percent complete.



RESOLUTION
To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, open the file in Word for the Macintosh, remove the If, Ask, or Set field, save, and close the document. Reopen the file in Word 97 and re-create the If, Ask, or Set field.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1. This problem has been corrected for Word 98 for Macintosh.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1



MORE INFORMATION
The problem occurs when you have a field nested inside an IF field. An example of a nested field would be:

< 50>> you will have more than < > < >

This problem also occurs if you have a nested ASK or SET field.

