Microsoft KB Archive/892484

= The WMI service may unexpectedly close, stop responding, or restart when you try to use the MOM 2000 WMI administrator provider continuously =

Article ID: 892484

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
The Microsoft Windows Management Instrumentation (WMI) service may unexpectedly close, stop responding, or restart when you try to use the Microsoft Operations Manager (MOM) 2000 WMI administrator provider continuously.



CAUSE
This problem occurs because of an issue in the MOM 2000 WMI administrator provider root\MOM WMI namespace.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have MOM 2000 Service Pack 1 (SP1) installed on the computer. Also, the computer must host a Microsoft Operations Manager Consolidator (CAM) before you install this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you must restart the WMI service after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date       Time    Version     Size            File name --- 21-Feb-2005    17:32   4.0.1300.21     192,566     Momwmi.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was corrected in Microsoft Operations Manager (MOM) 2005.

