Microsoft KB Archive/273751

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XADM: Upgrading to RTM Stops While Installing the System Attendant, Error 0xC0070035

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Q273751

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The information in this article applies to:


 * Microsoft Exchange 2000 Server

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SYMPTOMS
You are upgrading from Exchange 2000 build 4417.1 to build 4417.5 (Release to Manufacturing, or RTM), but the upgrade does not work and you receive the following error message:

Setup failed while installing sub-component System Attendant service with error code 0xC0070035 (please consult the installation logs for a detailed description). You may cancel the installation or try the failed setup again.

You may also see the same error message referencing the sub-component, Exchange System Manager Microsoft Management Console (MMC) snap-in. In addition, the Exchange Setup Progress log may contain the following information:

Processing file 'e:\4417.5\setup\i386\exchange\admin.ins', at or near line 11 (OpenMachineKey:SYSTEM\CurrentControlSet\Services\EventLog\Application)

Registry file name: 'e:\4417.5\setup\i386\exchange\admin.ins'

Filename = '%sourcedir%\admin'

Service = ''

mode = 'Reinstall' (61955)

Setup encountered an error during Microsoft Exchange System Management Tools of Reinstall component task.

Setup failed while Configuring registry entries for System Attendant service (error 0xC0070035: The network path was not found.)

Additional information: The specified service does not exist as an installed service.

Facility: Win32

ID no: c0070424

Microsoft Exchange Setup

The network path was not found.

Facility: Win32

ID no: c0070035

Microsoft Exchange Setup

Processing file 'e:\4417.5\setup\i386\exchange\sa_reg.ins', at or near line 2 (OpenMachineKey:SYSTEM\CurrentControlSet\Services\EventLog\Application)

Registry file name: 'e:\4417.5\setup\i386\exchange\sa_reg.ins'

Filename = '%sourcedir%\sa_reg'

mode = 'Reinstall' (61955)

Setup encountered an error during Microsoft Exchange Messaging and Collaboration Services of Reinstall component task. In the Application event log, you may see multiple instances of Event ID 9175, Source: MSExchangeSA, Category: MAPI session.

You have verified that the upgrade path from Exchange 2000 build 4417.1 to build 4417.5 has been correctly implemented with the Microsoft Windows 2000 post-Service Pack (SP1) hotfixes applied in accordance with the following Microsoft Knowledge Base article:

"Q271976 Hotfix Rollup Package Corrects Problems Described in Q257357 and Q271907" You have used the proper upgrade steps in accordance with the following Microsoft Knowledge Base article:

"Q272082 XADM: How to Upgrade from Exchange 2000 RC2 to RTM"

CAUSE
This behavior occurs because the Remote Registry service for the local computer has been disabled. Domain Name System (DNS) may also not be properly configured.

RESOLUTION
Enable the Remote Registry service for the local computer in the Services MMC, and re-run the upgrade.

Check the DNS event log on the DNS server, and make sure there are no events 4011, which state that DNS cannot add or write an update to the zone file. In the DNS Administrator MMC snap-in, check the forward lookup zone where the Exchange 2000 server resides, and ensure that the zone is set to allow dynamic update. Also, at a command prompt the Exchange server, run the following commands:

"ipconfig /flushdns" "and" "ipconfig /registerdns" If you encounter errors while you are running these ipconfig commands, make sure that the forward and reverse DNS lookup zones are configured correctly. Refer to the documentation listed in the &quot;More Information&quot; section of this article.

MORE INFORMATION
For additional information about configuring DNS zones, click the article numbers below to view the articles in the Microsoft Knowledge Base:

"Q174419 How to Configure a Subnetted Reverse Lookup Zone on Windows NT" "Q241515 How to Verify the Creation of SRV Records for a Domain Controller" "Q241505 SRV Records Missing After Implementing Active Directory and Domain Name System" Additional query words: exch2kp2w

Keywords :

Issue type : kbprb

Technology :