Microsoft KB Archive/827980

= Word 2002 Post-Service Pack 2 Hotfix Package: September 19, 2003 =

Article ID: 827980

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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ARTICLE CONTENTS

 * SUMMARY
 * Issues That Are Fixed in the Hotfix Package
 * MORE INFORMATION
 * Service Pack Information
 * Hotfix Information
 * Prerequisites
 * Restart Information
 * Hotfix Replacement Information
 * Registry Information
 * Hotfix File Information
 * REFERENCES



SUMMARY
This article describes the Microsoft Word 2002 issues that are fixed in the Microsoft Word 2002 Post-Service Pack 2 hotfix package that is dated September 19, 2003.

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Issues That Are Fixed in the Hotfix Package
The following issues are fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article.  When you open a Microsoft Word document, comments that appear inside balloons that are in the margin of the document are not correct.

This problem occurs when the following conditions are true:  You create a Word document on a Microsoft Windows-based computer. You send that Word document as an e-mail attachment to a user who is using a Macintosh Apple-based computer. The recipient opens the e-mail attachment, makes changes to the document with the Track Changes feature in the Macintosh version of Word, and sends the document back to you as an e-mail attachment. You open the returned e-mail attachment in Word and merge the changed document with the original document in the Microsoft Windows version of Word.

Additionally, text that was deleted during changes to the document in the Macintosh version of Word may appear when you open the Word document in the Windows version of Word. After you install the Microsoft Word 2002 hotfix that is described in Microsoft Knowledge Base article 821526, nested conditional fields in headers and in footers show empty results.</li></ul>

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Service Pack Information
This problem was first corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

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Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites
 The optimized version of this hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed.

For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

</li> The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

</li> The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 1 (SP-1). However, Microsoft has not tested this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2 (SP-2). If you install this hotfix on a computer with Office XP SP-1 installed, some file conflicts might occur. Microsoft supports this configuration, but Microsoft does not recommend this configuration.</li></ul>

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Restart Information
You do not have to restart your computer after you apply this hotfix.

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Hotfix Replacement Information
This hotfix is replaced by a later hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

827986 Word 2002 Post-Service Pack 2 Hotfix Package: September 25, 2003

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Registry Information
You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.

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Hotfix File Information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time            Size    File name 19-Sep-2003 17:11        8,294,784  Winwordff.msp (full-file/administrative) 19-Sep-2003 16:02        3,057,956  Winwordop.msp (optimized) After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table. <pre class="fixed_text">  Date         Time   Version            Size    File name --  19-Sep-2003  07:51  10.0.5716.0    10,603,064  Winword.exe Note For more information about how to install this hotfix, see the Readme.txt file that is included in the package.back to the top

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