Microsoft KB Archive/296765

= Error Message: Error 29920. Failed to Start the Service. Error No: 0x43b =

Article ID: 296765

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q296765



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you use the /vonebox=1 switch to install Mobile Information Server, you may receive the following error message when the installation is nearly completed and the Exchange Server services are being restarted:

Error 29920. Failed to Start the service. Error no: 0x43b, error message: The executable program that this service is configured to run in does not implement the service.

OK

If you click OK, Mobile Information Server begins to roll back the installation, and the installation is not completed. In addition, the following event ID message may be logged in Microsoft Windows NT Event Viewer:

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 1194

Date: 4/19/2001

Time: 10:03:03 AM

User: N/A

Computer: SERVER12345

Description: Accept clients on external interface MAPIRPC failed with error 0x4b1.

In addition, the following event ID message may be logged in the System log in Event Viewer:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000

Date: 4/19/2001

Time: 10:03:03 AM

User: N/A

Computer: SERVER12345

Description: The Microsoft Exchange POP3 service failed to start due to the following error:

The executable program that this service is configured to run in does not implement the service.

If you try to manually start the Post Office Protocol 3 (POP3) service by using Microsoft Management Console (MMC), you may receive the following error message:

Error 1083: The executable program that this service is configured to run in does not implement the service.



CAUSE
This issue can occur if the Exchange Server services have not been configured to run in the Inetinfo.exe tool; these services are configured to run in the Dllhost.exe tool, or they are not configured to run in any tool.

This issue typically occurs if you removed Internet Information Services (IIS) from a computer that is running Microsoft Exchange Server or Mobile Information Server (or both), and then you reinstalled IIS, but you did not reinstall Exchange Server or Mobile Information Server.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue:  Start Registry Editor (Regedt32.exe). Locate and click the following key in the registry:

HKEY_LOCAL_HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\InetInfo\Parameters\DispatchEntries

 In the Multi-String Editor dialog box, type any of the following values that are not already present:   Ldapsvc   Smtpsvc   Nntpsvc </li>  Imap4svc </li>  Pop3svc </li>  Resvc </li></ul> </li> Quit Registry Editor.</li> Shut down the computer, and then restart it.</li></ol>

After you have completed this procedure, restart the Mobile Information Server installation.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: mis mmis

Keywords: kbbug kberrmsg kbnofix KB296765

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