Microsoft KB Archive/166989

= Cannot See All Folders When Moving or Copying Mail =

Article ID: 166989

Article Last Modified on 6/24/2004

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APPLIES TO


 * Microsoft Internet Mail and News 1.0
 * Microsoft Internet Mail and News 1.0

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This article was previously published under Q166989



SYMPTOMS
When you select a message in Internet Mail and then click Move To or Copy To on the Mail menu, the folder that you want to move or copy the message to may not be shown in the list of folders.



CAUSE
This behavior can occur when there are too many folders to show in the list.



RESOLUTION
Delete any unused folders so that all of the folders fit in the viewable portion of the window. To delete a folder, click the folder that you want to delete, and then choose Delete on the File menu.

Note that deleting a folder also deletes the contents of that folder, including messages and folders.



STATUS
Microsoft is aware of this situation and will post more information here in the Microsoft Knowledge Base when it becomes available.



MORE INFORMATION
If there are too many folders to display in the list of folders, you cannot scroll to folders that are off of the screen, and Internet Mail does not display another list with the remaining folders.

Additional query words: 1.00

Keywords: kbui KB166989

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