Microsoft KB Archive/166950

= WD97: Can't Fax When Recipient Name Is Blank =

Article ID: 166950

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q166950



SYMPTOMS
If you use the Word 97 Fax wizard to create a fax, and you enter a fax number but not a fax recipient name, you will receive the following error message when you try to send the fax:

The wizard could not fax the document, object has been deleted.



CAUSE
The Fax wizard is unable to handle a fax with a blank recipient name.



RESOLUTION
To correct this problem, install Microsoft Word 97 Service Release 1 (SR-1) or download the updated Fax wizard from the Microsoft Web site.

The following file is available for download from the Microsoft Download Center:

wdtlupd.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

To work around this problem, do one of the following:


 * Either enter a fax recipient name or type a space in place of the fax recipient name.

-or-
 * Print to Microsoft Fax by changing the printer to Microsoft Fax and printing the document.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1

Note that the Fax wizard is not available in all versions of SR-1. To obtain the updated Fax wizard template only, you can download it from the Microsoft Technical Support Web site. For additional information, please see the following article in the Microsoft Knowledge Base:

172492 WD: Templates and Wizards Not in Version of SR-1 on the Web



MORE INFORMATION
You will also have the problem if you use the fax wizard to create a fax (without a fax recipient name) and then add a fax recipient name to the fax cover sheet. In order to avoid the problem, add the fax recipient name from within the fax wizard.

