Microsoft KB Archive/219281

= Cannot Uninstall Internet Explorer 5 on Terminal Server =

Article ID: Q219281

The information in this article applies to:


 * Microsoft Internet Explorer version 5 for Windows NT 4.0

SYMPTOMS
When you attempt to uninstall Internet Explorer 5 in Microsoft Windows NT 4.0, Terminal Server Edition, you may receive the following error message:

Setup has determined you have multiple versions of Internet Explorer 5 installed in different operating systems. Setup can not uninstall the current Internet Explorer installation. Please restart the machine under the other operating system and then remove Internet Explorer.

After that uninstall is complete start the system again with the original operating system and use IEREMOVE from Start, Run to completely remove Internet Explorer from this installation.

CAUSE
The error message occurs because Terminal Server requires that you change to installation mode before installing or removing programs.

RESOLUTION
Before uninstalling Internet Explorer, type "change user /install" (without the quotation marks) at a command prompt. You should receive the following response:

User session is ready to install applications. You can then uninstall Internet Explorer 5 in the usual manner.

Additional query words:

Keywords         : kbenv kberrmsg msient Version          : WINDOWS:5 Platform         : WINDOWS Issue type       : kbprb