Microsoft KB Archive/137312

= Microsoft Knowledge Base =

Cannot Run The Microsoft Network After Installing HiJaak95
Last reviewed: July 16, 1997

Article ID: Q137312

1.00 1.05 WINDOWS kb3rdparty

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05

SYMPTOMS
After you install HiJaak95 on your computer, you see only a blank white MSN Central window when you connect to MSN, The Microsoft Network. MSN Today appears (if it is set to open automatically), but none of the shortcuts work. Additionally, you cannot navigate anywhere on MSN.

CAUSE
There is a conflict between MSN and the HiJaak95 Find feature.

RESOLUTION
You can run MSN if you disable the HiJaak95 Find feature. To disable the Find feature, follow these steps:


 * 1) In Control Panel, double-click HiJaak Catalog Setup.
 * 2) Click the Enable HiJaak Shell Extensions check box to clear it.
 * 3) Close HiJaak Catalog Setup.

If you want to use the HiJaak95 Find feature when you are not using MSN, repeat the steps above. In step 2, click the Enable HiJaak Shell Extensions check box to select it.

MORE INFORMATION
To shut down MSN, press CTRL+ALT+DELETE, and then click End Task. You may have to do this several times.

HiJaak95 is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.