Microsoft KB Archive/136443

Mac Works 4.0: Unexpectedly Quits When Choosing Apple Modem Tool

PSS ID Number: Q136443 Article last modified on 10-22-1998

4.0 4.0a 4.00b

MACINTOSH

================================================================ ==

The information in this article applies to:

 == Microsoft Works for the Macintosh, versions 4.0, 4.0a, 4.0b == 

= SYMPTOMS =

Works unexpectedly quits when you change the connection in the Communication module. This occurs when you change the connection to something other than the Apple Modem Tool, and then change it back to the Apple Modem Tool.

= CAUSE =

Works 4.0 was designed for use with the Apple Modem tool version 1.1.1. Other versions of this tool may cause errors. Once selected for the first time, the tool functions normally. Switching to another tool and then switching back to the Apple Modem Tool causes the error.

= RESOLUTION =

To keep this error from occurring, use one of the following methods.

Method 1
Avoid switching tools in the Connection Settings window. Choose a tool and keep that tool selected, do not switch back to the Apple Modem Tool.

Method 2
Reinstall the tools that were designed for Works 4.0 using the following steps:


 * 1) Open the Microsoft Works 4.0 folder on the hard drive.
 * 2) Double-click on the Microsoft Setup icon.
 * 3) Click Add/Remove.
 * 4) In the Installed Components section, select Communications. Click Continue, then click OK to remove Communications components.
 * 5) Open your System Folder and then the Extensions folder. If the Apple Modem Tool is present, drag it to the trash, and then empty the trash.
 * 6) Double-click the Microsoft Setup icon.
 * 7) Click Add/Remove.
 * 8) In the Components Not Yet Installed section, select the Communications box. Click Continue, then click OK. The Communications component is reinstalled.

= MORE INFORMATION =

Works 4.0 ships with the Apple Modem Tool version 1.1.1.

This is the tool that it was designed to work with. Other programs, such as Claris Works 3.0, install a newer version of the tool such as 1.5.3. This version of the tool is not completely compatible with Works 4.0.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: 4.00 4.00a 4.00b mac m_works quits type 1 one hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang hanged bombed bomb down ====================================================================== Keywords : kb3rdparty Version : 4.0 4.0a 4.00b Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.