Microsoft KB Archive/142990

= Microsoft Knowledge Base =

Cannot Connect to MSN After Installing Canon BubbleJet
Last reviewed: November 5, 1997

Article ID: Q142990

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you install a Canon BubbleJet 4000 color printer, the following behavior may occur when you attempt to connect to MSN, The Microsoft Network:


 * The Canon On-line Guide may open.
 * A Select File dialog box may open on the screen, prompting you to select a Visual Guide (.olg) file.

CAUSE
The Canon Setup program places a file named Guide.exe in the Windows\ System folder. This file interferes with MSN's Guide.exe file located in the Program Files\The Microsoft Network folder.

RESOLUTION
To work around this issue, follow these steps:


 * 1) Use Windows Explorer or My Computer to move the Guide.exe and Guide.msg files from the Windows\System folder to the BJC-4000 folder. After you move the files, they should no longer exist in the Windows\System folder.
 * 2) Use the right mouse button to click the Start button, and then click Explore on the menu that appears.
 * 3) Double-click the Programs folder, and then double-click the BJC-4000 folder.
 * 4) Use the right mouse button to click the BJC-4000 On-line Guide shortcut, and then click Properties on the menu that appears.
 * 5) On the Shortcut tab, change the entry in the Target box to refer to the BJC-4000 folder instead of the Windows\System folder.
 * 6) Change the entry in the Start In box to refer to the BJC-4000 folder instead of the Windows\System folder.
 * 7) Click Apply, and then click OK.