Microsoft KB Archive/186821

= Unable to Access CD-ROM with CD-ROM Changer =

Article ID: 186821

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q186821



SYMPTOMS
When you access a CD-ROM on your Windows NT-based computer, files on the CD-ROM may show a file size of zero bytes. You may also be unable to access any data on the CD-ROM.



CAUSE
This behavior can occur with a CD-ROM changer if the CDaudio device is enabled.



RESOLUTION
To work around this issue, use the following steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Devices.
 * 3) Click Cdaudio, and then click Startup.
 * 4) Click Disabled, click OK, and then click Close.
 * 5) Restart your computer.

Keywords: kbenv kbhardware kbprb KB186821

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