Microsoft KB Archive/824302

= The system cannot log you on now because the domain  is not available =

Article ID: 824302

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
If you log on with cached credentials (for example, you establish a Virtual Private Network (VPN) connection to your corporate network) and you try to connect to a network resource, you may receive the following error message and you are continuously prompted for your user name and password:

The system cannot log you on now because the domain  is not available.



CAUSE
This problem may occur if your user credentials have either expired or have been removed.

Note You are not notified that your credentials are expired or have been removed.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit edition
  Date         Time   Version            Size    File name --      19-Aug-2003  01:35  5.1.2600.117      100,352  Msv1_0.dll  (pre SP1) 26-Aug-2003 02:28  5.1.2600.1261     110,592  Msv1_0.dll  (post SP1)

Windows XP, 64-bit edition
  Date         Time   Version            Size    File name        Platform --  19-Aug-2003  01:35  5.1.2600.117      340,480  Msv1_0.dll       IA-64 (before SP1) 18-Aug-2003 22:39  5.1.2600.117      100,352  Wmsv1_0.dll      x86 (before SP1) 26-Aug-2003 02:04  5.1.2600.1261     345,600  Msv1_0.dll       IA-64 (after SP1) 26-Aug-2003 02:28  5.1.2600.1261     110,592  Wmsv1_0.dll      x86 (after SP1)

Windows 2000
  Date         Time   Version        Size    File name --  15-Jul-2003  20:23  5.0.2195.6748    124,688  Adsldp.dll 15-Jul-2003 20:23  5.0.2195.6748    132,368  Adsldpc.dll 15-Jul-2003 20:23  5.0.2195.6748     63,760  Adsmsext.dll 15-Jul-2003 20:23  5.0.2195.6761    381,712  Advapi32.dll 15-Jul-2003 20:23  5.0.2195.6753     69,392  Browser.dll 15-Jul-2003 20:23  5.0.2195.6680    134,928  Dnsapi.dll 15-Jul-2003 20:23  5.0.2195.6780     96,528  Dnsrslvr.dll 15-Jul-2003 20:23  5.0.2195.6753     47,376  Eventlog.dll 15-Jul-2003 20:23  5.0.2195.6759    148,240  Kdcsvc.dll 18-Jun-2003 15:43  5.0.2195.6758    205,072  Kerberos.dll 14-Jul-2003 02:17  5.0.2195.6779    509,712  Lsasrv.dll 15-Jul-2003 17:39  5.0.2195.6782    109,840  Msv1_0.dll 15-Jul-2003 20:23  5.0.2195.6601    311,568  Netapi32.dll 15-Jul-2003 20:23  5.0.2195.6695    371,984  Netlogon.dll 15-Jul-2003 20:23  5.0.2195.6781    931,088  Ntdsa.dll 15-Jul-2003 20:23  5.0.2195.6742    392,464  Samsrv.dll 15-Jul-2003 20:23  5.0.2195.6737    131,344  Scecli.dll 15-Jul-2003 20:23  5.0.2195.6737    306,448  Scesrv.dll 15-Jul-2003 20:08  5.0.2195.6776  4,858,368  Sp3res.dll 15-Jul-2003 20:23  5.0.2195.6601     51,472  W32time.dll 15-Jul-2003 20:23  5.0.2195.6741    126,224  Wldap32.dll 14-Jul-2003 02:17  5.0.2195.6779     33,552  Lsass.exe 16-Aug-2002 11:32  5.0.2195.6601     57,104  W32tm.exe 26-Mar-2003 19:37  5.0.2195.6695     71,888  Ksecdd.sys



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows software update packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB824302

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