Microsoft KB Archive/316540

= Error Message Appears When You Use the Windows Update Site =

PSS ID Number: 316540

Article Last Modified on 11/7/2003

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The information in this article applies to:


 * Microsoft Internet Explorer 5.5 for Windows 2000

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This article was previously published under Q316540



SYMPTOMS
When you try to use the Windows Update site, and you click the product updates link, you receive the following error message:

line 691 char: 2 subscript out of range: &quot;m_critical update index&quot; code: 0

url:  update.Microsoft.com/R513/V31

site/x86/nt5/en/ie5//catalog.htm

line 313 char 2 error : object does not support this property of method:

&quot;colShowAllDesc.length&quot;

Code:0 url:  update.Microsoft.com/R513/V31

site/x86/nt5/en/ie5//catalog.htm



CAUSE
This problem can occur if files in the WindowsUpdate folder are corrupted.



RESOLUTION
To resolve this problem, repair the corrupted files in the WindowsUpdate folder:  Click Start, and then click Run. In the Open box, type regsvr32 /u wuv3is.dll, and then click OK. Delete the Wuv3is.dll file:  Click Start, point to Search, and then click Files or Folders. Type wuv3is.dll in the Search for files or folders named box, and then click Search Now.</li> After you find the file, right-click the file, and then click Delete.</li></ol> </li> Configure your computer to show hidden files and folders: <ol style="list-style-type: lower-alpha;"> Double-click My Computer.</li> On the Tools menu, click Folder Options.</li> Click the View tab, and then in the Advanced Settings box, click to select the Show hidden files and folders check box.</li></ol> </li> Delete the contents of the WindowsUpdate folder: <ol style="list-style-type: lower-alpha;"> Click Start, point to Programs, point to Accessories, and then click Windows Explorer.</li> In the left pane, double-click the Program Files folder.</li> In the left pane, double-click the WindowsUpdate folder.</li> In the right pane, click Wuhistv3.log, and then click Invert Selection on the Edit menu. (If the Wuhistv3.log is not listed, click Select All on the Edit menu.)</li> Press the DELETE key (or right-click and then click Delete).</li> Click Yes to confirm.

Note The previous steps delete all files in the folder except Wuhistv3.log. If you delete the file Wuhistv3.log, this will clear the whole Windows Update download history. Microsoft recommends that you not delete this file because you would then have no record of previous downloads.</li></ol> </li> Delete downloaded program files from the WINNT\Downloaded Program Files folder: <ol style="list-style-type: lower-alpha;"> Click Start, point to Programs, point to Accessories, and then click Windows Explorer.</li> In the left pane, browse to and then double-click the WINNT folder.</li> In the left pane, double-click the Downloaded Program Files folder.</li> <li>On the Edit menu, click Select All.</li> <li>Press DELETE (or right-click and then click Delete).</li> <li>Click Yes to confirm.</li></ol> </li> <li>Delete the Msdownld.tmp folder from the \WINNT folder.

Note The Msdownld.tmp folder may not exist on your computer. If the Msdownld.tmp folder does not appear in the \WINNT folder, continue with step 8. <ol style="list-style-type: lower-alpha;"> <li>Click Start, point to Programs, point to Accessories, and then click Windows Explorer.</li> <li>In the left pane, locate and click the Msdownld.tmp folder.</li> <li>Press DELETE (or right-click and then click Delete).</li> <li>Click Yes to confirm.</li></ol> </li> <li>Run the Internet Explorer Repair tool: <ol style="list-style-type: lower-alpha;"> <li>Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.</li> <li>From the list of currently installed programs, click Microsoft Internet Explorer 5.5, click Change/Remove, click Repair Internet Explorer, and then click OK.</li></ol>

If the Internet Explorer Repair Tool verification does not work, or if Internet Explorer is not listed in the Add/Remove Programs tool in Control Panel, you may be able to instead start the Internet Explorer Repair tool from a command prompt. To do so, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Start, and then click Run.</li> <li>In the Open box, type the following command, and then click OK:

rundll32 setupwbv.dll,IE5Maintenance &quot;C:\Program Files\Internet Explorer\Setup\SETUP.EXE&quot; /g &quot;C:\WINNT\IE Uninstall Log.Txt&quot;

Note This command is case-sensitive.

</li></ol> </li> <li>Restart the computer. The next time that you visit the Windows Update site, a new copy of Wuv3is.dll will be installed on your computer. If you are prompted to install and run Microsoft Windows Update Active Setup, click Yes.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about the Internet Explorer Repair Tool, click the article number below to view the article in the Microsoft Knowledge Base:

194177 Description of the Internet Explorer Repair Tool

Keywords: kberrmsg kbprb ocsso KB316540

Technology: kbIE2000Search kbIE550Search kbIE550Win2000 kbIEsearch

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