Microsoft KB Archive/165676

= WD97: Missing Menu Items When WordMail Document Opened in Word =

Article ID: 165676

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q165676



SYMPTOMS
When you open a document that has been saved from a WordMail message in either Word Document Format (*.doc) or RTF Text Format (*.rtf), menu items are missing and the Print Preview button is missing from the Standard toolbar.



CAUSE
The document is attached to the Email.dot template or to another template with customized menus or toolbars.



WORKAROUND
To work around this problem, use the following steps to attach a Word template, for example Normal.dot, to the document:


 * 1) Open the document in Word 97.
 * 2) On the Tools menu, click Templates And Add-Ins.
 * 3) Click the Attach button. Change to the correct folder, click Normal.dot, and then click OK.

NOTE: You can use the Organizer to copy styles from the Email.dot to your Normal.dot, if desired. To open the Organizer, click Styles on the Format menu and then click the Organizer button.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
WordMail messages are based on the template specified by the Template setting on the E-mail tab in Outlook. To locate the E-mail tab, on the Tools menu, click Options. The default WordMail template is Email.dot.

In Email.dot, the Print Preview button is missing from the Standard toolbar.

The following table lists the menu items that are missing from the Email.dot template.

  Menu           Menu item ---

File          Versions Print Preview

View          Master Document Header and Footer Full Screen

Insert        Page Numbers

Tools         Protect Document Mail Merge Envelopes and Labels Letter Wizard

The following items are added to the Tools menu in the Email.dot template:

  Tools          AutoSignature Check Names

Keywords: kbbug kbinterop kbpending KB165676

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