Microsoft KB Archive/170608

= OL97: Outlook Appears to Hang When Marking Multiple Headers =

Article ID: 170608

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q170608





SYMPTOMS
When you use Microsoft Outlook 97 with the Internet Mail service and you connect to your e-mail server using Remote Mail, if you mark multiple message headers for retrieval, Outlook may appear to hang.



CAUSE
This involves a combination of the speed of the e-mail server and Outlook's communication with it. If you select, then mark to retrieve many headers (approximately 100 or more), the process may take longer than expected.



RESOLUTION
Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

