Microsoft KB Archive/269782

= XADM: Error 3355443765 When You Start Information Store After Restore =

Article ID: 269782

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q269782



SYMPTOMS
When you start the Information Store after a restore is performed, you may receive an error of 3355443765 reported by the Information Store service.



CAUSE
This issue is caused by a gap in the log files within the log directory.



RESOLUTION
Look at the Restore In Progress key to determine which logs should be there.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Start Registry Editor (Regedt32.exe). Locate the following key in the registry:

HKEY_LOCAL_MACHINE/SYSTEM/CURRENTCONTROLSET/SERVICES/MSEXCHANGEIS/RESTORE IN PROGRESS

NOTE: The above registry key is one path; it has been wrapped for readability. Make a note of the following values:

HighLog Number:

LowLog Number:

The values will translate to the name of the log files. For example, if the HighLog Number is 0x1268, the log file would be named edb01268.log. Quit Registry Editor.

The only log files that should be present are the log files starting with the LowLog log file and continuing on and including the HighLog log file. Any other log files in that directory (including edb.log) are not needed and should be renamed or moved unless you are performing a No Loss Restore, in which log files after the HighLog number are in place and will play through.

The Information Store should start after you rename the incorrect log files.

Additional query words: 3355443765 restore HighLog LowLog

Keywords: kbprb KB269782

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.