Microsoft KB Archive/889685

= The error message &quot;An error occurred during the mapping of computer accounts&quot; is logged in the Import.log file when you run the Microsoft CRM 1.2 Redeployment Tool =

Article ID: 889685

Article Last Modified on 6/2/2006

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APPLIES TO


 * Microsoft CRM 1.2

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SYMPTOMS
An error message that is similar to the following is logged in the Import.log file when you run the Microsoft Business Solutions CRM 1.2 Redeployment Tool. This log file is located in the root directory of the system disk.

Search root is : LDAP://SBS 10/20/2004 16:42:28 Index was out of range. Must be non-negative and less than the size of the collection.

Parameter name: startIndex 10/20/2004 16:42:28 mscorlib 10/20/2004 16:42:28

An error occurred during the mapping of computer accounts. The mapping failed. 10/20/2004 16:42:34 Import ended



CAUSE
The Microsoft CRM 1.2 Redeployment Tool filters for any objects in the Active Directory directory service. The Redeployment Tool does not filter for computer objects only. The error message is logged if the domain where you are running the Redeployment Tool has the same name as the computer object.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft Business Solutions CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Apply this hotfix to computers that are running the Microsoft CRM 1.2 Redeployment Tool.

Prerequisites
To apply this hotfix, you must have the Microsoft CRM 1.2 Redeployment Tool installed.

Removal information
You cannot remove this hotfix.

Restart requirement
If you are prompted, restart the computer after you apply the hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version       Size     File name --- 18-Jan-2005 01:10  1.2.4121.101  195,296  Sdtransform.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft CRM 1.2 Redeployment Tool.

Keywords: kberrmsg kbqfe kbprb kbmbsmigrate kbhotfixserver kbmbsredeploymenttool KB889685

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