Microsoft KB Archive/941338

= Error message when you try to sign in to the Zune Marketplace: &quot;Page Cannot Found&quot; =

Article ID: 941338

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune Live
 * Zune software

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SYMPTOMS
When you try to sign in to the Zune Marketplace, you receive the following error message:

Page Cannot Found

Note This is the exact text of the error message that you will receive.



CAUSE
This issue may occur if you have an outstanding balance for your Zune account or any other Windows Live account that is associated with the Windows Live ID that you are using for your Zune account. Xbox and MSN are examples of Windows Live accounts in addition to Zune.



THINGS TO TRY
To resolve this issue, follow these steps:  Visit the following Billing and Account Management Web site:

https://billing.microsoft.com

 Sign in to the Web site if you are not already signed in. Review each account to make sure that all the payments are up to date and that there are no outstanding balances on any of your accounts.

Keywords: kbzunebilling kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB941338

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