Microsoft KB Archive/263891

= Internal Stack Overflow When Quitting to MS-DOS =

PSS ID Number: 263891

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q263891



SYMPTOMS
When you click Restart in MS-DOS mode in the Shut Down Windows dialog box, your computer may stop responding (hang) with the following error message:

An internal stack overflow has caused this session to be halted.

Change the STACKS setting in your Config.sys file, and then try again.

Note that this problem occurs only in Windows 98 Second Edition Advanced Configuration and Power Interface (ACPI) mode.



CAUSE
If an ACPI hardware interrupt occurs just before ACPI mode is disabled during the shutdown process, Acpi.sys sets an ACPI interrupt register incorrectly. In MS-DOS mode, the incorrect hardware interrupt occurs continuously.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time     Version    Size    File name ---  06/14/00  09:16am  4.10.2229  83,280  Acpi.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbenv kberrmsg kbprb kbQFE KB263891

Technology: kbWin98SE kbWin98SEsearch

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