Microsoft KB Archive/240680

= XCLN: ErrMsg: An OLE Registration Error Occurred. The Program Is Not Correctly Installed =

Article ID: 240680

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q240680





SYMPTOMS
When a user opens an e-mail message that contains embedded Lotus Notes document links on a computer where the Lotus Notes client is not installed, the following error message appears:

An OLE registration error occurred. The program is not correctly installed. Run Setup again for the program.

After the users clicks the OK button, the message is not displayed.



CAUSE
When Outlook attempts to locate the Object Linking and Embedding (OLE) server for the embedded documents, it can't find it because the OLE server is not registered. This error causes Outlook to be unable to open the message.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time    Version      Size     File name     Platform -  8/16/99  2:37PM   8.5.6810  6,604,048  Outllib.dll      NT/9x



WORKAROUND
Install the Lotus Notes client on the same computer to register the OLE server.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
After you install the hotfix, the error message will still be displayed, but when you click the OK button, the e-mail message body is displayed as best as possible. Outlook does not suppress an error message like this so that the user is aware that the content of the message may not all be there.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

249768 OL2000: ErrMsg: An OLE Registration Error Occurred

Additional query words: 8.5

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB240680

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