Microsoft KB Archive/186742

= XFOR: MS Mail Migration Fails With EventID 7017 =

Article ID: 186742

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q186742



SYMPTOMS
When performing a two-step migration from Microsoft Mail for PC Networks to Exchange Server, selecting to migrate a user's mail and address book information in the Migration Wizard may cause the migration to fail with the following Event ID:   EventID: 7017 Source: MSExchangeMig Type: Error Category: None Description:

Could not log onto the Message Store for Account:



CAUSE
This error will occur when the MS Mail user already has an existing Exchange Server mailbox with an alias name that is different than the MS Mail mailbox name.



WORKAROUND
When performing a two-step migration from MS Mail to Exchange Server while the user already has an existing Exchange Server mailbox, the following steps need to be taken:

 Using a text editor or Excel, edit the Mode field in the .csv file so that the field is blank. This, in effect, performs an Update function. Edit the Common-Name field in the .csv file so that the name matches the Directory Name for the existing mailbox. (Usually the alias name is the directory name; checking Raw Mode Properties will confirm.)

WARNING: Using the raw mode of the Exchange Server Administrator program (admin/r) incorrectly can cause serious problems that may require you to reinstall Microsoft Windows NT Server and/or Microsoft Exchange Server. Microsoft cannot guarantee that problems resulting from the incorrect use of raw mode can be solved. Use raw mode at your own risk.

You can check the Raw Properties of a mailbox by starting the Microsoft Exchange Administrator program in Raw Mode. To do this:

 Start the Microsoft Exchange Server Administrator program in raw mode by typing the following at a command prompt:

admin/r

 Select the mailbox and from the File menu, click Raw Properties.  During the second step of the two-step migration, in the dialog that comes up after choosing the .csv file, clear the Information to Create Mailboxes check box.</li> If asked to create a Windows NT account, do not create one.</li></ol>

Following these steps will allow you to migrate a user's mail and address book information from an MS Mail (PC) account to an existing Exchange Server mailbox.

Additional query words: migration two-step wizard

Keywords: kbprb KB186742

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