Microsoft KB Archive/20417

Works: Mailing Labels Cause ImageWriter to Jam

PSS ID Number: Q20417 Article last modified on 06-10-1996

1.00 1.10 2.00

MACINTOSH

Summary:

When mailing labels are printed on the ImageWriter II, they tend to get caught in the printer. This problem may occur as a result of the rocking motion the printer carriage exhibits after finishing each label.

Microsoft has confirmed this to be a problem in Works version 1.00, 1.10, and 2.00. This problem was corrected for one-inch labels only in Works versions 1.10 and 2.00. All other label sizes will still exhibit the same behavior that may lead to jamming of the printer when using this version of the program.

This problem is caused by the ImageWriter II printer and the printer driver when No Gaps Between Pages is engaged. To correct this problem, do one of the following:

Method 1
In the File Print dialog box, select draft mode, which suppresses the carriage motion.

Method 2
Use labels that are perforated; that is, the labels themselves are perforated in addition to the label backing. Some of the labels produced by Avery may be of this type.

KBCategory: kbfixlist kbbuglist KBSubcategory: macworkskb

= Additional reference words: 1.00 1.10 2.00 =

Copyright Microsoft Corporation 1996.