Microsoft KB Archive/820673

= Error in module Rpcrt4.dll when you connect to a mail server in Outlook 2002 =

Article ID: 820673

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you use Microsoft Outlook 2002 to connect to a Microsoft Exchange server, you may receive an error message that is similar to one of the following:

Outlook has encountered a problem and needs to close... AppName = Outlook.EXE. AppVer = 10.0.2627.1. ModName = Rpcrt4.dll. ModVer = 5.1.2600.1106. Offset = 0000e573.

Invalid Page Fault in module Rpcrt4.dll



CAUSE
This problem may occur if you have antivirus or firewall software that is installed and running on your computer.



RESOLUTION
To try and resolve this problem, contact your antivirus or your firewall manufacturer to see if updates exist for your software.

For information about how to contact your firewall manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: OL2002

Keywords: kberrmsg kbprb KB820673

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