Microsoft KB Archive/112425

PPT4: GPF Using Genigraphics Driver & Many Font Families

PSS ID Number: Q112425 Article last modified on 05-17-1998

windows:4.0,4.0a,4.0c

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft PowerPoint for Windows, versions 4.0, 4.0a, 4.0c == 

= SYMPTOMS =

You may get the following error message

PP4 caused a General Protection Fault in module GENIGRPH.DRV at 001F:013F.

if you have a large number of TrueType font families installed and active at the same time. The Genigraphics driver can only handle 275 font families.

= RESOLUTION =

You can reduce the number of active font families either by removing some of the installed fonts using the Windows Control Panel Fonts dialog box, or by using a font management tool that allows you to activate or deactivate sets of fonts depending on your specific needs at any given time.

Microsoft TrueType Font Pack 2 includes a utility called Font Assistant that allows you to group your fonts and select which groups of fonts are available at any given time.

= MORE INFORMATION =

A font family may include several fonts but with different styles. For example, the font family Arial includes several different fonts, such as:

Arial Arial Bold Arial Italic Arial Bold Italic

Even though you may have all four font files installed, as listed in your Control Panel Fonts dialog box, only the single font family name appears in most applications’ Font dialog boxes or lists.

NOTE: You may find the term “font family” is sometimes used interchangeably with the term “typeface.”

Microsoft has confirmed this to be a problem with the Genigraphics driver that ships with PowerPoint version 4.0 for Windows. Genigraphics is researching this problem. Microsoft will post new information here in the Microsoft Knowledge Base as it becomes available.

Genigraphics Corporation can be contacted at (800) 638-7348.

Additional query words: buglist pp4bug gpf gp fault general protection winppt 4.00c error ====================================================================== Keywords : kberrmsg kbprint kbfasttip kbbuglist Version : windows:4.0,4.0a,4.0c Platform : WINDOWS Hardware : x86 Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1998.