Microsoft KB Archive/887180

= The OnePoint service may stop and then restart on Windows Server 2003-based computers that have the Microsoft Operations Manager 2000 CAM installed =

Article ID: 887180

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
On Microsoft Windows Server 2003-based computers that have the Microsoft Operations Manager (MOM) 2000 Consolidator and Agent Management component (CAM) installed, the OnePoint service may stop and then restart. The OnePoint service may stop and restart more frequently if many MOM agents are installed in your environment. When this problem occurs, the following event appears in the Application log: Event Type: Error

Event Source: OnePoint Operations

Event Category: None

Event ID: 9015

Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.

Thread Name: SecSockSrvxxxx

Exception code: 0x00000000e06d7363

Exception description: Unrecognized code

Exception address: 7C4EA4E1

Exception flags: 0x1

Note The exception code and the exception description may differ from this example.



CAUSE
This problem may occur after you install the 830595 hotfix. The 830595 hotfix causes a memory leak on Windows Server 2003-based computers that have the MOM DCAM installed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have MOM 2000 with Service Pack 1 installed on your computer.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces the 830595 hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name 19-Oct-2004 15:03  4.0.1300.20  2,055,340  Mcscmn04.dll

Hotfix installation information
Apply this hotfix to each computer that hosts both a MOM CAM and a manually installed MOM agent. To apply this hotfix, follow these steps:
 * 1) Create and then share a folder on a computer that your MOM CAM and MOM agent computers can access.
 * 2) Copy the Q887180.exe file to the new folder.
 * 3) On each MOM CAM computer, log on by using an account that has administrator user rights.
 * 4) Connect to the shared folder that you created in step 1, and then run Q887180.exe.

Note You can run Q887180.exe from Windows Explorer or by using a command prompt.

When you install this hotfix on a MOM CAM server, the hotfix's Setup program starts an agent update task that applies the hotfix to all currently managed servers. When the next Managed Computer scan starts, a list of agent computers that must receive the hotfix appears in the Pending Installation folder in the MOM Administrator console. Follow these steps to start a Managed Computer scan:
 * 1) Start the MOM Administrator console.
 * 2) Expand Microsoft Operations Manager (Default), and then expand Configuration.
 * 3) Right-click Agent Managers, and then click Scan All Managed Computers.

To apply this hotfix to each managed node, approve the pending action on the CAM server. To do this, right-click Pending Installation and then click Approve All Pending Actions.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Data Access Server DAS

Keywords: kbqfe kbhotfixserver kbopmaninterop kbservice kbserver kberrmsg kbmemory kbperformance kbinterop kbfix KB887180

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