Microsoft KB Archive/888085

= The Lsntsmex.exe process crashes when an Exchange Server 2003 user replies to an e-mail message that contains a Lotus Notes DocLink =

Article ID: 888085

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
An IBM Lotus Notes user sends an e-mail message that contains a Lotus Notes DocLink to a Microsoft Exchange Server 2003 user. When the Exchange Server 2003 user replies to the message, the Lsntsmex.exe process crashes. Additionally, the following events are logged in the Application event log on the server that is running Exchange Server 2003:

Event Type: Error

Event Source: MSExchangeNOTES

Event Category: Exchange to Notes Conversion

Event ID: 1

Description: Operating system error {WIN32:32(The process cannot access the file because it is being used by another process.)} from eraseFile

Event Type: Error

Event Source: MSExchangeNOTES

Event Category: Exchange to Notes Conversion

Event ID: 8217

Description: Message is looping, returning non-delivery report to sender. Message ID: c=US;a= ;p=LEOEX;l=LEONOTES-050607112741Z-3

Note The Lsntsmex.exe process is a part of the Microsoft Exchange Connector for Lotus Notes.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date          Time       Version       Size       File name --- 08-July-2005  01:44:11   6.5.7233.36   452,3008   Exconmsg.dll 08-July-2005  01:34:47   6.5.7233.36    192,512   Lsntshc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: XCON

Keywords: kbexchcoexistmigration kbqfe kbfix kbbug kbpubtypekc KB888085

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