Microsoft KB Archive/831190

= Error message “An unknown error has occurred” when you try to go offline with Microsoft Business Solutions CRM Sales for Outlook 1.0 =

Article ID: 831190

Article Last Modified on 9/8/2006

-

APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft Business Solutions CRM 1.0
 * Microsoft Business Solutions CRM 1.0

-



SYMPTOMS
When you try to go offline with Microsoft® Business Solutions CRM Sales for Outlook 1.0, you receive the following error:

An unknown error has occurred. Retry the action. If the problem persists, contact your system administrator.



CAUSE
Microsoft CRM Sales for Outlook clients use SOAP to communicate with the Microsoft CRM server. In some environments, because of slower networks, servers, client computers, or many records to be downloaded, the default SOAP timeout on the Microsoft CRM Sales for Outlook clients may be surpassed.



RESOLUTION
Microsoft Business Solutions CRM has a fix for this problem that is part of a cumulative package. The cumulative package information is described in the following Microsoft Knowledge Base article:

834642 Microsoft Business Solutions CRM 1.0 hotfix for 831190, 834641, and 837516

This problem has been fixed in Microsoft Business Solutions CRM 1.2.

Keywords: kberrmsg kbqfe kbmbsmigrate kbhotfixserver KB831190

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.