Microsoft KB Archive/327037

= WD2000: Excel Worksheets with Links to Word Bookmarks May Not Update =

Article ID: 327037

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Word 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition

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This article was previously published under Q327037



SYMPTOMS
When you open an Excel worksheet, you may be prompted to update the links to Word documents that are contained in the workbook. When you click to update the links, the links are not updated as expected.

Additionally, you may experience one of the following symptoms when you open your Excel worksheet:  Information in the Excel worksheet that is linked to bookmarks contained in the Word documents during the update appears as zeros (000), pound signs (###), or as #NAME. You receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.



When you view the details of the error message, an error signature similar to the following appears:

  AppName        AppVer        ModName        ModVer        Offset --  Winword.exe    9.0.0.4527    Winword.exe    9.0.0.4527    00318269



CAUSE
This problem may occur if there are many links from the Excel worksheet to multiple Word documents, and the Word documents contain many bookmarks.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File Name --   12-Mar-2003  06:56  4,784,292  Winwordff.msp 12-Mar-2003 06:30  1,555,888  Winwordop.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version     Size       File Name --   11-Mar-2003  04:38  9.0.0.7506  8,826,932  Winword.exe This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbbug kbfix kbqfe kbpending kbhotfixserver KB327037

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