Microsoft KB Archive/259445

= Allegiance Error Message: Your Connection to the Game Server Was Lost =

Article ID: 259445

Article Last Modified on 12/18/2006

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APPLIES TO


 * Microsoft Allegiance

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This article was previously published under Q259445



SYMPTOMS
When you play Microsoft Allegiance, you may receive one of the following error messages:

Your connection to the game server was lost.

Reason: guaranteed message could not be delivered.

Your connection to the game server was lost.

Reason: Pings are not coming back.



CAUSE
This behavior may occur if any of the following conditions are true:
 * You connect to the Allegiance game server through a proxy server or firewall.
 * You connect to the Allegiance game server by using Microsoft Windows 98 Internet Connection Sharing (ICS) or Network Address Translation (NAT).
 * You are experiencing high Internet latency.
 * The Allegiance game server has lost its connection to the Internet.



RESOLUTION
To resolve this issue, use the following methods in the order that they appear. If the issue continues to occur, continue to the next method.

Install the Latest Version of DirectX
To download and install the latest version of DirectX, visit the following Microsoft Web site:

http://www.microsoft.com/windows/directx/default.mspx

Configure the Proxy Server or Firewall
For additional information about how to configure a proxy server or firewall for use with Allegiance, click the article number below to view the article in the Microsoft Knowledge Base:

240429 DirectX: Ports Required to Play on a Network

Use a Direct Internet Connection
If you connect to the Allegiance game server by using Microsoft Windows 98 Internet Connection Sharing or other forms of NAT, connect directly to the Internet instead. Allegiance is not compatible with Windows 98 Internet Connection Sharing and some other forms of NAT.

Select a Different Allegiance Game Server
If the game server where you are playing loses its connection to the Internet, click the Allegiance Zone button near the bottom of the Allegiance game screen, click Games List, and then click a different Allegiance game server.

If you are playing a free game, click the Free Games button near the bottom of the Allegiance game screen, click Games List, and then click a different Allegiance game server.

Note If you are playing a LAN game, click the LAN Games button near the bottom of the Allegiance game screen, and then click a different Allegiance game server.



MORE INFORMATION
For additional information about how to troubleshoot network issues, click the following article number to view the article in the Microsoft Knowledge Base:

819836 Games: How to Troubleshoot Multiplayer Issues

Additional query words: 1.00 msgame igz msngz

Keywords: kberrmsg kbnetwork kbprb KB259445

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