Microsoft KB Archive/124196

= WD: Converted Word 5.x Document May Not Print =

Article ID: 124196

Article Last Modified on 11/23/2006

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APPLIES TO


 * Microsoft Word 6.0 for Macintosh
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a

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This article was previously published under Q124196





SYMPTOMS
In the versions of Microsoft Word listed in the beginning of this article, if you open a document that was created or edited in Word 5.1 for the Macintosh, when you attempt to print the document, the printout may be a blank document, or the document may not be printed at all.



CAUSE
This problem is caused by an invalid page number value that, when converted to Word, causes the document not to print.



RESOLUTION
To correct this problem in Word 6.0 for the Macintosh, upgrade to Word version 6.0.1 for the Macintosh.

If you cannot upgrade to Word 6.0.1 for the Macintosh or if you are running Word 7.0 for Windows 95, use either of the following methods to reset the document's starting page number.

Method 1: Use a Macro to Reset the Page Number
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If multiple documents are affected, you may want to use the following macro to reset the starting page number automatically. Sub MAIN FormatPageNumber End Sub To automatically run this macro each time you open a file, create an AutoOpen macro that includes this code. Word runs AutoOpen macros each time you open a file.

Method 2: Manually Reset the Page Number
To manually reset the page number, follow these steps:


 * 1) Open a document.
 * 2) On the Insert Menu, click Page Numbers.
 * 3) Click Format.
 * 4) In the Page Numbering box, click OK.

When you click OK, the page numbers are inserted.
 * 1) Click Close.

When you click Close, the formatting is updated.

After you use either of these methods, you should be able to print the document. However, if you are still unable to print the document correctly, you may be able to fix the document with one of the following methods.

Method 3: Save the File in Rich Text Format (RTF)
To do this, follow these steps:


 * 1) On the File menu, click Save As.
 * 2) On the Save File As Type list, click Rich Text Format, and click Save.
 * 3) Close the document and reopen it.

Method 4: Clean-copy the Document
Select everything except the last paragraph mark by pressing COMMAND+END, and then press COMMAND+SHIFT+HOME. Copy everything except the last paragraph mark to a new document.

Word for the Macintosh associates a wide variety of formatting with the last paragraph mark, especially section and style formatting. If you copy everything except the last paragraph mark to a new document, the corrupted page number may be left in the original document. In the new document, reapply the section or style formatting if necessary.



STATUS
Microsoft has confirmed this to be a problem in Word version 6.0 for the Macintosh and Word 7.0 for Windows 95. This problem was corrected in Word version 6.0.1 for the Macintosh. Microsoft is researching this problem for Word 7.0 for Windows 95 and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: blank hang nothing nil null missing empty

Keywords: kbbug kbconversion kbpending kbprint KB124196

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