Microsoft KB Archive/839572

= You cannot use the mouse to click the Back button and view a previous window in Media Center =

Article ID: 839572

Article Last Modified on 4/1/2004

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2004

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SYMPTOMS
When you use the mouse to click the Back button in a Microsoft Windows XP Media Center Edition 2004 window, the previous window appears for only a very brief moment, and then the current window appears again. The previous window seems to flash&quot; one time.

If you try to click the Back button again, the same behavior may occur.



CAUSE
This problem may occur if the following sequence of events occurs:
 * 1) In Media Center, start an HTML-based application such as Online Spotlight.
 * 2) Press one of the following buttons on the remote control: My TV, My Music, My Videos, or My Pictures.
 * 3) Use the mouse to click the Back button at the top of the current window in Media Center.

Notice that the previous window appears for only a very brief moment, and then the current window appears again.



RESOLUTION
To resolve this problem, use one of the following methods:
 * Use the Back button on the remote control to return to the previous window.
 * Press the BACKSPACE key on the keyboard to return to the previous window.
 * If neither one of the previous actions resolve the problem, you might have to restart the Media Center program.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

For more information, visit the Windows XP Media Center Edition Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Keywords: kbprb KB839572

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