Microsoft KB Archive/828789

= Changing printer settings affects more than one printer at a time in Windows NT 4.0 =

Article ID: 828789

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT 4.0

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SYMPTOMS
When more than one PostScript 4-based printer is installed on your Windows NT 4.0-based computer, and you change the settings of one printer, the settings of the other printer may change to match the settings of the first printer. For example, if you change the settings of a grayscale PostScript 4-based printer when you print a document, and you switch to a color PostScript 4-based printer the next time that you print, the color printer may print in grayscale mode.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 16-Sep-2003 07:48  4.0.1381.7235  189,712  Comdlg32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB828789

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