Microsoft KB Archive/298797

= Microsoft Graph stops responding when you change the chart type in a PowerPoint 2002 slide =

Article ID: 298797

Article Last Modified on 1/31/2007

-

APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition

-



This article was previously published under Q298797



SYMPTOMS
When you change a chart type in a PowerPoint slide, Microsoft Graph stops responding, and you receive the following error message:

Graph.exe has generated errors and will be closed by Windows. You will need to restart the program



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack

The English version of this fix should have the following file attributes or later:   Date         Time       Version     Size         File name --  10-AUG-2001  20:22:43                6,585,132   Excel_Admin.msp 10-AUG-2001 19:53:40               10,405,252   Excel.msp 06-JUL-2001 10:12:04                    2,814   Readme.txt After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time       Version      Size        File name -  09-AUG-2001  17:28:15   10.0.3207.0  9,165,128   Excel.exe 09-AUG-2001 17:28:19   10.0.3207.0  2,144,584   Graph.exe 25-JUN-2001 19:56:12                    3,584   CaDpcPatch.mst



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: graph PPT crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbtshoot kbprb kbslideshow kbchart kberrmsg kbofficexpsp1fix KB298797

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.