Microsoft KB Archive/895176

= The &quot;Ask for Remote Assistance&quot; option does not appear on the Actions menu in Windows Messenger =

Article ID: 895176

Article Last Modified on 10/11/2005

-

APPLIES TO


 * Microsoft Windows Messenger 5.1
 * Microsoft Windows Messenger 5.0
 * Microsoft Windows Messenger 4.7

-





SYMPTOMS
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Consider the following scenario. You enable the Solicited Remote Assistance policy by using the Group Policy Object Editor (Gpedit.msc) tool. Then, you click to clear the Allow Remote Assistance invitations to be sent from this computer check box on the Remote tab in the Systems Properties dialog box. In this scenario, the Ask for Remote Assistance option does not appear on the Actions menu in Microsoft Windows Messenger.



CAUSE
The problem occurs because Microsoft Windows Messenger version 5.1.0639 and earlier versions do not let you start a remote assistance session if the Allow Remote Assistance invitations to be sent from this computer check box is not checked. This behavior occurs even if the Solicited Remote Assistance policy is enabled because Windows Messenger does not follow the Group Policy setting for remote assistance as expected.



RESOLUTION
To resolve this issue, install Microsoft Windows Messenger version 5.1.0700. To install Windows Messenger version 5.1.0700, visit the following Microsoft Web site:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: GPO

Keywords: kbqfe KB895176

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.