Microsoft KB Archive/311804

= Your Computer Hangs When You Log On to a Terminal Services Session =

Article ID: 311804

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q311804



SYMPTOMS
When you log on to a Terminal Services session, your computer may stop responding (hang) while your user settings are being loaded. If you log on to the local computer, you may receive the following Stop error message:

C000021A (STATUS_SYSTEM_PROCESS_TERMINATED)



CAUSE
This problem can be caused by an incorrect registry value.



Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

Date        Time   Version        Size       File name -- 06-Nov-2001 12:48  5.0.2195.4572    222,480  Gdi32.dll 06-Nov-2001 12:48  5.0.2195.4272    731,920  Kernel32.dll 25-Jun-2001 18:17  3.10.0.103        47,808  User.exe 06-Nov-2001 12:48  5.0.2195.4314    402,192  User32.dll 06-Nov-2001 12:48  5.0.2195.4345    371,984  Userenv.dll 27-Sep-2001 15:00  5.0.2195.4426  1,731,536  Win32k.sys 30-Oct-2001 18:17  5.0.2195.4575    178,960  Winlogon.exe 06-Nov-2001 12:48  5.0.2195.4602    243,472  Winsrv.dll



Windows XP
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Windows 2000
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbShell

Keywords: kbbug kbfix kbshell kbwin2000presp3fix kbqfe kbwin2000sp3fix kbhotfixserver KB311804

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