Microsoft KB Archive/157357

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Internet Explorer Error Returned: Cannot Find File 'C\Program'

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Q157357

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The information in this article applies to:


 * Microsoft Internet Explorer versions 3.0, 3.01 for Windows NT 4.0

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SYMPTOMS
When you install Internet Explorer 3.0 and select Windows Messaging as the mail service to use, you may receive the following error message while browsing the Internet, clicking the Mail button, or selecting the Read Mail option:

Cannot find the file 'C:\Program'

CAUSE
Internet Explorer cannot read past the space in C:\Program Files\Windows NT\Windows Messaging\Exchng32.exe located in the registry under:

  HKEY_LOCAL_MACHINE Key Name:         SOFTWARE\Clients\mail\Exchange\shell\open\command Name:            Type:           REG_SZ Data:           C:\PROGRA~1\WINDOW~1\WINDOW~1\exchng32.exe

RESOLUTION
You may use either of the following resolutions:

 Install the mail client into a location with an MS-DOS name.

This kind of name follows the convention of using a root name that consists of eight characters or less. An MS-DOS name does not contain spaces.  Change the Data value so there are quotation marks around the path, as in the following example: "'C:\Program Files\Windows Nt\Windows Messaging\exchng32.exe'"

STATUS
Microsoft has confirmed this to be a problem in Internet Explorer version 3.0 (4.70.1155). We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
To see the MS-DOS name for a folder, right-click the file in Microsoft Windows Explorer, click Properties, and then click the General tab.

KBCategory: kbtool kberrmsg

KBSubcategory: msient NTSrvWkst

Additional query words: 3.00 3.01 4.00 winnt

Keywords : msient

Issue type :

Technology : kbIEsearch kbZNotKeyword2 kbIENT400Search kbZNotKeyword3 kbIE300WinNT400 kbIE301WinNT400