Microsoft KB Archive/830524

= You Are Prompted to Insert the Correct CD-ROM When You Try to Install the Live Communications Server Administration Tools =

Article ID: 830524

Article Last Modified on 10/17/2003

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APPLIES TO


 * Microsoft Office Live Communications Server 2003
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to install the Microsoft Office Live Communications Server 2003 Administration Tools on a Microsoft Windows 2000-based or a Microsoft Windows XP-based computer, you may be prompted to insert the Live Communications Server CD-ROM even though the correct CD-ROM is in the CD-ROM drive. You cannot successfully install Live Communications Server 2003.



CAUSE
This behavior may occur if you already have a pre-release version of the Live Communications Server Administration Tools installed. When you try to install the Administration Tools, Setup tries to upgrade the pre-release version of the Administration Tools to the released version. However, because the released version of the Live Communications Server CD-ROM has a different name (LCRTMENVOL) than the pre-release version, Setup prompts you to insert the CD-ROM.



RESOLUTION
To resolve this issue, remove the pre-release version of the Administration Tools, and then use the Live Communications Server CD-ROM to install the released version.

Additional query words: beta rtm

Keywords: kbprb KB830524

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