Microsoft KB Archive/837649

= FIX: &quot;Error -2147220493 call to WaitForMultipleObjects failed&quot; error message is logged when a scheduled DTS task runs in Commerce Server 2002 =

Article ID: 837649

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
If you schedule a Microsoft Commerce Server Data Transformation Services (DTS) package in Microsoft SQL Server SQL Enterprise Manager, and the DTS package contains the Commerce Server Report Preparation DTS task, an error will occur when the Report Prep task runs. When this error occurs, the following event is logged in the application event log:

Source: CSDataWarehouse

Type: Error

EventID: 45057

Prepare Reports DTS task : Error -2147220493 (Call to WaitForMultipleObjects failed. NT operating system error: 0) For more information, see Help and Support Center at http://support.microsoft.com.

If you have enabled logging for the DTS package, the text log file will contain the following error message:

Step 'DTSStep_CS_DTSPostImp.DTSPostImport' failed Step Error Source: Windows NT Step Error Description:Call to WaitForMultipleObjects failed. NT operating system error: 0 Step Error code: 800403F3 Step Error Help File: Step Error Help Context ID:1000440



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Microsoft Commerce Server 2002 Service Pack 2 installed to apply this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name --  02-Mar-2004  19:59  4.5.0.3357  209,000  Csdwdtspostimport.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbcommserv2002presp3fix kbfix kbbug KB837649

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