Microsoft KB Archive/913368

= You cannot administer an Exchange server after you use the Security Configuration Wizard to configure Exchange server security policy on a Windows Server 2003 SP1-based computer =

Article ID: 913368

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003, Datacenter x64 Edition Microsoft Windows Server 2003, Enterprise x64 Edition Microsoft Windows Server 2003, Standard x64 Edition Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
Consider the following scenario. You use the Exchange System Manager to administer a Microsoft Exchange Server 2003 installation that is running on a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer. You take this action after you configure a security policy for the Exchange server in the Security Configuration Wizard that is installed on the same computer. In this scenario, you experience the following symptoms:  When you click the HTTP folder under the Protocols folder for the Exchange server, you receive the following error message:

The RPC server is unavailable.

Facility: Win32

ID no: 800706ba

Additionally, after you click OK to dismiss the error message, the status of the HTTP Exchange Virtual Server is displayed as &quot;unknown.&quot;

Note The Protocols folder is under the Exchange server object for the particular Exchange installation in the Exchange System Manager.</li> When you click the IMAP4 folder under the Protocols folder for the Exchange server, the status of the default IMAP4 Virtual Server is displayed as &quot;unknown.&quot;</li> When you click the POP3 folder under the Protocols folder for the Exchange server, the status of the default POP3 Virtual Server is displayed as &quot;unknown.&quot;</li> When you click the SMTP folder under the Protocols folder for the Exchange server, the status of the default SMTP Virtual Server is displayed as &quot;unknown.&quot;</li> When you click the NNTP folder under the Protocols folder for the Exchange server, the default NNTP Virtual Server does not appear in the NNTP folder.</li></ul>

<div class="cause_section">

CAUSE
This problem occurs because the Security Configuration Wizard does not include the Inetinfo.exe file in the firewall exception list.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix on x86 and Itanium-based versions of Windows Server 2003, you must have Windows Server 2003 Service Pack 1 (SP1) installed.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you do have to run and configure the Security Configuration Wizard again.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 x64-based versions
<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003sp1fix kbhotfixserver kbwinserv2003sp2fix KB913368

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