Microsoft KB Archive/935333

= When you play a Windows Media High Definition Video DVD in Windows Media Center in Windows Vista, the video may not be synchronized with the audio =

Article ID: 935333

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Home Premium
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition

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SYMPTOMS
You play a Microsoft Windows Media High Definition Video (WMV HD) DVD or a WMV HD file in Windows Media Center in Windows Vista. However, the video may not be synchronized with the audio. This problem may occur if the following conditions are true:
 * You pressed the Fast Forward button multiple times on the Media Center remote to fast forward the video at high speed.
 * You pressed the Play button to return the video to regular playback speed.

When this problem occurs, the audio plays at the new location. However, the video is not synchronized with the audio for a while. Eventually, the video catches up to the audio.

Additionally, if you previously installed the 932757 hotfix to resolve this problem, you may experience the following problem:  When you play a WMV HD DVD or a WMV HD file in Windows Media Center, you click Pause, you click Skip Forward several times, and then you click Fast Forward, you may receive an error message that resembles the following:

The file is not available for playback





Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces hotfix 932757.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbexpertisebeginner kbhotfixserver kbwinvistapostrtmfix KB935333

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