Microsoft KB Archive/831062

= Live TV Has No Sound After Setup in Windows XP Media Center Edition 2004 =

Article ID: 831062

Article Last Modified on 1/15/2004

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2004

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SYMPTOMS
The first time that you click the Live TV button, the TV image is present but there may be no sound.

This problem occurs only if you click Live TV immediately after you complete the first run experience to set up Microsoft Windows XP Media Center Edition 2004.



WORKAROUND
To work around this issue, use the remote control and follow these steps:
 * 1) Exit Media Center by selecting Exit in the Media Center user interface.
 * 2) Rerun Media Center by pressing the Windows Media Center Start button.
 * 3) Return to Live TV by pressing the Live TV button.

The loss of sound occurs only one time. You can view Live TV later as expected.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Additional query words: MCE

Keywords: kbprb KB831062

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