Microsoft KB Archive/814489

= MSBBN: Host name blocks Internet access in Base Station Management Tool Settings =

Article ID: 814489

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Broadband Networking Wireless Desktop Kit MN-840

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SYMPTOMS
You cannot access the Internet through your cable connection. You may receive the following error message:

The page cannot be displayed



CAUSE
An incorrect host name is picked up and set for the MN-100 or MN-500 and stops access to the Internet. Some connections do not use a host name.

Note The wide area network (WAN) settings for your network are provided by your Internet service provider (ISP). The settings vary, depending on whether your ISP account provides a static IP address, a dynamic Internet connection, or a Point-to-Point Protocol over Ethernet (PPPoE) connection. Contact your ISP to find out what these settings are.



RESOLUTION

 * 1) Start the Broadband Networking Utility to bring up the Network Status.
 * 2) Click Tools, and then click Base Station Management Tool.
 * 3) Type the password to log on.
 * 4) On the first log on screen, see if it says Connecting next to Broadband Connection.
 * 5) On the left side, click Wide Area Network.

Note If your Internet connection is disabled, the WAN settings are unavailable.
 * 1) On the right side, under Dynamic Connection, delete the host name.
 * 2) Click to Apply the changes, log off, and close the tool.

For more information about troubleshooting Internet and network connections, click the following article number to view the article in the Microsoft Knowledge Base:

812951 MSBBN: How to troubleshoot Microsoft Broadband Internet connection problems

If you still cannot connect to the Internet, the problem may be with your Internet connection, not with your network. Contact your ISP for information about how to resolve this issue.



Clone a MAC Address
You may have to clone a media access control (MAC) address after the previous steps. To clone a MAC address do the following:
 * 1) Start the Base Station Management Tool, and then click Wide Area Network.
 * 2) In the MAC address box, type the media access control address of the adapter that is installed on the computer that is connected to your Base Station. The media access control address appears on the label on the bottom of your adapter.
 * 3) Click Clone MAC address.
 * 4) Click Start, and then click Run.
 * 5) In the Open dialog box, type CMD.
 * 6) At the command prompt, type ipconfig /release, and then press ENTER.
 * 7) At the command prompt, type ipconfig /renew, and then press ENTER.
 * 8) Close the Command Prompt window.

Note Record the media access control address of the adapter that you clone in case you lose your settings or no longer have the adapter.

Keywords: kbprb KB814489

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