Microsoft KB Archive/167883

= WD97: Hang Editing WordMail Template =

Article ID: 167883

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition
 * Microsoft Exchange Server 4.0 Standard Edition

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This article was previously published under Q167883





SYMPTOMS
When you try to edit a WordMail template from Microsoft Exchange, your computer may appear to stop responding (hang) and display an hourglass.



CAUSE
The Word Macro Virus Protection Warning dialog box is in the background and isn't visible for you to respond to.



WORKAROUND
To work around this problem, use any of the following methods.

Method 1: Switch to Word
Press ALT+TAB to switch to Word. The Macro Virus Protection Warning dialog box should be in the foreground.

Method 2: Turn Off Macro Virus Protection
NOTE: Microsoft Technical Support does not recommend that you disable the Macro Virus Protection feature. If you do turn this feature off, we suggest you turn the feature back on when you have finished editing your e-mail templates.


 * 1) On the Tools menu, click Options.
 * 2) Click the General tab.
 * 3) Under General Options, click to clear the Macro Virus Protection check box.
 * 4) Click OK to close the Options dialog box.

You should now be able to edit your WordMail template from Microsoft Exchange.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



To Edit a Template from Exchange

 * 1) Start Microsoft Exchange.
 * 2) On the Compose menu, click WordMail Options.
 * 3) Click the template you want and then click Edit.

NOTE: You can also use the "Enable Word as e-mail editor" option in the WordMail Options dialog box.

For additional information, please see the following articles in the Microsoft Knowledge Base:

159945 WD97: General Information About E-Mail Support

163932 WD: Frequently Asked Questions About Word Macro Viruses

Keywords: kbbug kbtemplate kbusage KB167883

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