Microsoft KB Archive/917332

= The monitor does not turn on when you move the mouse or press any key after you configure the &quot;Power Options&quot; settings on a Windows XP SP2-based portable computer =

Article ID: 917332

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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For a Microsoft Windows XP SP1 version of this article, see 921007.



SYMPTOMS
Consider the following scenario. You have a Microsoft Windows XP Service Pack 2 (SP2)-based portable computer that uses a dual-core processor or that uses an Intel Pentium 4 Processor that supports hyper-threading technology (HT Technology). You use Power Options in Control Panel to configure the computer to enter a standby or a hibernation state when you close the lid. You also configure the computer to turn off the monitor after a period of inactivity.

In this scenario, the computer correctly enters a standby or a hibernation state after you close the lid, and then the computer correctly resumes activity when you reopen the lid. Also, the monitor turns off correctly after the period of inactivity that you specify. However, the monitor does not turn on again when you move the mouse or press any key.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, close the lid, wait for several moments, and then reopen the lid.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: When I close the lid of my portable computer

Keywords: kbqfe kbexpertisebeginner kbhotfixserver KB917332

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