Microsoft KB Archive/838039

= You receive a &quot;There is no disk&quot; error message when you try to run a PerfMon log =

Article ID: 838039

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use the Performance Monitor snap-in (Perfmon.msc) to create a binary (.blg) PerfMon log of the PhysicalDisk Performance object on a Windows 2000-based computer, you may receive the following error message when you start the log:

Smlogsvc.exe - There is no disk

There is no disk in the drive. Please insert a disk into drive \Device\Headdisk2\DR2.



CAUSE
This problem occurs because you have connected a removable magneto-optical (MO) SCSI device to the computer when you start the PerfMon log. When the log tries to start, Performance Monitor makes an unhandled function call that generates the error message.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) or later installed to apply this hotfix.

For more information about how to obtain Windows 2000 Service Pack 3 or later, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name ---  12-Dec-2003  18:17  5.0.2195.6882   7,728  Diskperf.sys 04-Mar-2004 00:50  5.0.2195.6904  25,360  Perfdisk.dll Note The version number of the Diskperf.sys file is greater than the Windows 2000 SP4 version number. However, this module has not changed since Windows 2000 SP4.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows 2000 Service Pack Service Pack 4.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB838039

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