Microsoft KB Archive/197001

= OL98: Cannot Install Microsoft Outlook 98 from Downloaded Files =

PSS ID Number: 197001

Article Last Modified on 5/8/2002

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The information in this article applies to:


 * Microsoft Outlook 98

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This article was previously published under Q197001



SYMPTOMS
When you try to install Microsoft Outlook 98 from the files that are downloaded by Active Setup, you may receive one of the following error messages:

Setup was unable to download information about available installation sites.

-or-

Error 544 Setup was unable to open the data file C:\Program Files\Microsoft Office\Office\Setup\Outlook\acmsetup.stf run the setup again from where you originally ran it.

-or-

Error 723 Setup was unable to read configuration information from the first section of the setup file c:\Program Files\Microsoft Office\Office\Setup\Outlook\acmsetup.stf.

This problem occurs if you originally installed Microsoft Outlook 98 from the Internet and try to run Outlook Setup from either of the following folders, either as a reinstallation, or as an installation to another computer:

C:\Outlook 98 Setup

C:\Program Files\Microsoft Office\Office\Setup\Outlook



CAUSE
Active Setup only downloads the files required to install on the current computer with its current configuration. This reduces the length of time it takes to download Outlook. These files are computer and configuration specific, and are separate from the cabinet files that Outlook uses for installation.

If you originally installed Outlook by downloading it from the Internet, any subsequent time you attempt to run Setup, you are prompted to redownload files from the same Internet location.



RESOLUTION
If your Outlook 98 installation has been damaged and you do not have a CD-ROM, you may call Microsoft for reinstallation instructions. Microsoft Support numbers for your area can be found at Microsoft Product Support Services. You may get a better response by filing a support incident by using Microsoft's WebResponse mechanism. Developers or administrators that want to create a custom installation of Outlook should use the Outlook Deployment Kit. For additional information about the Outlook Deployment Kit, click the article number below to view the article in the Microsoft Knowledge Base:

184550 XCLN: Outlook Deployment Kit (ODK) Availability

Additional query words: error 544 723 reinstall

Keywords: kbprb KB197001

Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3

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