Microsoft KB Archive/945214

= The System Center Online Asset Inventory Service client software does not communicate with the System Center Online Asset Inventory Web service, and error messages are logged in the SCOnlineClient.log file =

Article ID: 945214

Article Last Modified on 12/17/2007

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APPLIES TO


 * Microsoft Asset Inventory Services

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SYMPTOMS
The Microsoft System Center Online Asset Inventory Service client software does not communicate with the System Center Online Asset Inventory Web service. This symptom occurs because the System Center Online Asset Inventory Web service does not report as expected.

Additionally, you find error messages in the %windir%\SCOnlineClient.log file that resemble the following entries: Status 0x2ee7 2007-08-22 17:53:39:203-480 668 a40 Error d:\sd\sco_fb\enduser\scl\client\agent\protocol\wsprotocol.cpp:712 - CWSProtocol::SendRequest - Condition WinHttpSendRequest 2007-08-22 17:53:39:203-480 668 a40 Error d:\sd\sco_fb\enduser\scl\client\agent\protocol\wsprotocol.cpp:244 - CWSProtocol::Invoke - Condition SUCCEEDED(hRet) 2007-08-22 17:53:39:203-480 668 a40 << 2007-08-22 17:53:39:203-480 668 a40 Error << END << - Protocol method invocation - finished with status 0x80072ee7 0x2ee7=12007 (#define ERROR_INTERNET_NAME_NOT_RESOLVED 12007L)



CAUSE
This problem occurs because the agent cannot communicate with the System Center Online Asset Inventory Web service.



RESOLUTION
To resolve this problem, follow these steps:  Check the Internet connection. Check that the InventoryURL registry value in the following registry subkey is set to the correct front-end name or the correct IP:

 Check agent proxy settings in the following Group Policy and agent configuration registry settings. Then, change the agent proxy settings to the correct proxy, if it is necessary.  Group Policy registry setting

The following registry subkey is defined in the Group Policy part of the registry that the agent reads when the proxy manager is initialized:

You can set the following two registry values under this registry subkey:  Name: ProxyList

Name: String

Data:  Name: ProxyBypassList

Name: String

Data: </li></ul> </li> Agent configuration registry setting

Locate the following agent configuration subkey in the registry:

You can set the following two registry values under this registry subkey: <ul> Name: ProxyList

Name: String

Data: </li> Name: ProxyBypassList

Name: String

Data: </li></ul> </li></ul> </li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertiseinter kbtshoot kbprb kberrmsg KB945214

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