Microsoft KB Archive/305294

= ENC2002: Encarta Stops Responding When You Switch Between Two 3D Virtual Tours =

Article ID: 305294

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2002 Deluxe Edition
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Reference Library 2002

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This article was previously published under Q305294



SYMPTOMS
When you switch between two 3D Virtual Tours that are loading, Encarta may stop responding (hang).



CAUSE
This behavior can occur if you are using assigned buttons on a Microsoft IntelliPoint mouse to go forward and backward between the two loading tours.



RESOLUTION
To work around this issue, do not use the mouse to switch between the two tours. Use the following keyboard strokes to switch between the two tours:

ALT+LEFT ARROW

ALT+RIGHT ARROW



MORE INFORMATION
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbprb KB305294

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