Microsoft KB Archive/843181

= Description of the Word 2000 post-Service Pack 3 hotfix package: June 9, 2004 =

Article ID: 843181

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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SUMMARY
''Microsoft has released the Word 2000 post-Service Pack 3 hotfix package for Microsoft Word 2000. This article describes the following items about the hotfix package:''


 * Issues that are fixed by the hotfix package
 * Prerequisites for installing the hotfix package
 * Whether you must restart your computer after you install the hotfix package
 * Whether the hotfix package is replaced by any other hotfix package
 * Whether you must make any registry changes to use one or more of the hotfixes that are included in the hotfix package
 * The files that are contained in the hotfix package



Article contents

 * INTRODUCTION
 * Issues that are fixed by the hotfix package
 * MORE INFORMATION
 * Hotfix information
 * Prerequisites
 * Restart information
 * Hotfix replacement information
 * Registry information
 * Hotfix file information
 * REFERENCES



INTRODUCTION
This article describes the Microsoft Word 2000 issue that is fixed in the Word 2000 post-Service Pack 3 (SP3) hotfix package that is dated June 9, 2004.

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Issues that are fixed by the hotfix package
The following issue is fixed in this hotfix package, but it was not previously documented in a Microsoft Knowledge Base article:  If you type Double-byte Character Set (DBCS) characters in the first header of a Microsoft Word 2000 document that also contains a page number field, Word 2000 may quit unexpectedly, and you receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.



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Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites
 The optimized and full-file versions of this hotfix are a post-Office 2000 SP3 hotfix. To install the hotfix, you must have Office 2000 SP3 installed.

For additional information about Office 2000 SP3, click the following article number to view the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

 This hotfix requires Microsoft Windows Installer 2.0 or later.

For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 updates and patches released after November 2002 may require Windows Installer 2.0



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Restart information
You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information
This hotfix is replaced by a later hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

843611 Description of the Word 2000 post-Service Pack 3 hotfix package: June 14, 2004

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Registry information
You do not have to create or to modify any registry keys to use any hotfixes that are contained in this package.

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Hotfix file information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name ---  09-Jun-2004  15:58  4,787,300  Winwordff.msp (full-file/administrative) 09-Jun-2004 15:32  1,713,252  Winwordop.msp (optimized) After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table: <pre class="fixed_text">  Date         Time   Version     Size       File name --  08-Jun-2004  18:33  9.0.0.8917  8,826,932  Winword.exe Note For more information about how to install this hotfix package, see the Readme.txt file that is included in the package.

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