Microsoft KB Archive/173443

= Slow Response Executing Start Menu or Control Panel Applets =

Article ID: 173443

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q173443





SYMPTOMS
You may experience either of the following symptoms:


 * When you log on to Windows NT, there is a long delay.

-or-
 * After you log on to Windows NT, response to some user input is very slow. For example, when you click Start, it takes much longer than expected for the Start Menu to be displayed.



CAUSE
This behavior can occur when you change the default settings for RPC services.



RESOLUTION
In Control Panel, double-click Services, and then confirm the following settings:


 * Remote Procedure Call (RPC) locator:

Status - not started

Startup - manual


 * Remote Procedure Call (RPC) service:

Status - started

Startup - automatic

You can also confirm these settings remotely using the Server Manager utility included on the Windows NT Server 4.0 compact disc. To do so, follow these steps:


 * 1) In Server Manager, select the problem computer.
 * 2) On the Computer menu, click Services. Confirm the RPC settings as listed above. These settings are dynamic and do not require a restarting if you make a change.



MORE INFORMATION
The server service is unaffected on a computer with the above problem; therefore, network file access from a remote client may appear to function normally.

Additional query words: hung hang lock frozen startmenu login logon log in upgrade

Keywords: kbprb KB173443

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