Microsoft KB Archive/131531

= Windows NT Hangs on HP Vectra VL3 5/75 =

Article ID: 131531

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q131531



SYMPTOMS
Windows NT stops responding (hangs) during video manipulation or at system boot up on Hewlett-Packard's (HP) Vectra VL Series 3 computers using the Rev. G motherboard (also identified as revision 12 and below). This symptom occurs if the systems has only 1 mb of video RAM and if the second Megabyte of VRAM on the integrated VL3 Cirrus video is populated and the video resolution is such that the second MB of VRAM is accessed.



RESOLUTION
HP Vectra VL Series 3 computers using the revision H (also identified as revision 13) motherboard do not experience this problem.

Customers can contact HP Technical Support for Microsoft products at 1-800- 835-4747 for the U.S. & Canada. Microsoft Channel Partners can obtain technical support at 1-800-445-3500. Ask the Support Professional to refer to document BPV95859 for the proper procedure to correct this problem.

The Vectra VL Series 3 computer is manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt 543x VL3 5/75 lock

Keywords: KB131531

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