Microsoft KB Archive/305892

= Lucent Technologies Soft Modem Not Detected =

Article ID: 305892

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q305892



SYMPTOMS
When you install Windows XP on a computer that uses the Aladdin Pro 5 chipset, the system may not detect your Lucent Technologies Soft Modem. The modem driver may not be installed, and the modem does not function.



CAUSE
This behavior can occur because the current version of Lucent Technologies Soft Modem does not support the Aladdin Pro 5 chipset.



RESOLUTION
To resolve this behavior, obtain an updated modem device driver from Lucent Technologies, Inc.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Lucent Technologies, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kbnofix kbprb KB305892

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