Microsoft KB Archive/829147

= &quot;PIP.EXE has encountered errors and needs to close&quot; error message when you open or edit a template in Picture It! =

Article ID: 829147

Article Last Modified on 12/15/2003

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APPLIES TO


 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2002 Platinum Edition

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SYMPTOMS
When you open or edit a template in any one of the Microsoft Picture It! 2002 programs listed in the &quot;Applies To&quot; section of this article on a Microsoft Windows XP-based computer, you may receive either of the following error messages:

PIP.EXE has encountered errors and needs to close

AppName: PIP.EXE ModName: GDI32.DLL

PIP.EXE has encountered errors and needs to close

AppName: PIP.EXE ModName: NTDLL.DLL



CAUSE
This behavior may occur if the Windows XP profile information has been corrupted.

Note This error was also re-created when retrieving pictures off of a floppy disk that had become corrupted.



RESOLUTION
To resolve this issue, you must create a new user profile.

For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

811151 How to copy user data to a new user profile



MORE INFORMATION
For additional information about profiles in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

279783 How to create and configure user accounts in Windows XP

294887 How to check user profiles on a Windows XP-based computer

Additional query words: PIP Publishing Photo WinXP Home Professional generated

Keywords: kberrmsg kbprb KB829147

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