Microsoft KB Archive/330991

= MSNTS: Child Cannot View Approved URL: URL Is Not Valid =

PSS ID Number: 330991

Article Last Modified on 12/8/2003

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The information in this article applies to:


 * MSN 9.0
 * MSN version 8.0
 * MSN version 8.5

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This article was previously published under Q330991



SYMPTOMS
A child incorrectly types a Web page address (URL) and receives the following error message:

Because of the restrictions your parent has placed upon your account, you don't have permission to view this Web page.

Although the parent granted the child permission for this URL in MSN Parental Controls, the child cannot view the Web page because the URL is not valid (no such address exists).



CAUSE
A child whose MSN account is under a parent's control typed a URL that is not valid, received the Ask Permission page, and then sent a permission request to the parent, which the parent granted. Because the Web address does not exist, the child cannot access the page even though the parent granted the child permission to view the page.



THINGS TO TRY

 * 1) Ask your child to send the URL again, but first check the URL to make sure it is a valid address.

Additional query words: msn8 browsing Premium Plus (version 9) msn8.5 8.5

Keywords: kbPubTypeKC kbPubTypeMSN kbMSNIA kbtshoot KB330991

Technology: kbMSN800 kbMSN850 kbMSN900 kbMSNSearch

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