Microsoft KB Archive/112457

= PC Win: Err Msg: A Disk Error Occurred While Performing... =

Article ID: 112457

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.0
 * Microsoft Mail Client 3.2

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This article was previously published under Q112457



SYMPTOMS
If a user selects Mail, Address Book and tries to switch to the Postoffice Address List or the Global Address List, the following error message may be displayed:

A disk error occurred while performing the operation



CAUSE
This error is caused by a locked open address list file (ADMIN.NME or GAL.NME).



RESOLUTION
If the file is locked open, close the file.

On a Novell Server

 * 1) You can determine the status of locked files by starting the RCONSOLE program.
 * 2) Choose the FileOpen/Lock activity.
 * 3) Choose / / /MASTER.GLB. This will yield a connection number.
 * 4) From Connection Activity, you can determine who has the file open.

On a LAN Manager Server

 * 1) Check for locked files by running the NET ADMIN command.
 * 2) Select Status, Opened Files.

For Other File Servers
Consult the administrator's guide for that server to determine if a file is locked open and by whom.

Additional query words: 3.00 3.00b 3.20

Keywords: KB112457

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