Microsoft KB Archive/106617

Encarta: encart94.exe GP Fault in dmcolor.drv or .drv PSS ID Number: Q106617 Article last modified on 11-19-1993 PSS database name: MMTitles

1994

WINDOWS

= SYMPTOMS =

You may encounter general protection (GP) faults if you run Encarta on a system with a video card that uses a Cirrus/Logic chipset. These problems occur if you are using a video mode of 256 colors or more.

If you print using 12-point Lucida Sans (the default font) to an Epson or Panasonic 24-pin printer, you may receive the following error message:

Application Error ENCART94.EXE caused a General Protection Fault in module EPSON24.DRV at xxxx:xxxx.

where xxxx:xxxx is the address of the memory conflict.

If you are running Windows in a large fonts video mode, you may receive the following error message immediately after starting Encarta:

Application Error ENCART94.EXE caused a General Protection Fault in module DMCOLOR.DRV at xxxx:xxxx.

where xxxx:xxxx is the address of the memory conflict.

NOTE: These problems also occur in Bookshelf 1993 and Cinemania 1994, but currently there are no corrections for those applications.

= RESOLUTION =

There is a maintenance release of Encarta available that corrects this problem. To obtain this release, Encarta version 1994 1.0a, contact the Microsoft Sales Information Center at (800) 426-9400.

Additional reference words: 1994 multi media multimedia multi-media gpf

Copyright Microsoft Corporation 1993.