Microsoft KB Archive/938776

= Error message when you use the Live Meeting 2005 add-in to join a Meet Now meeting or to create a Meet Now meeting: “An error occurred while executing this command” =

Article ID: 938776

Article Last Modified on 11/12/2007

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APPLIES TO


 * Microsoft Office Live Meeting 2005

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SYMPTOMS
When you use the Microsoft Office Live Meeting 2005 add-in to join a Meet Now meeting or to create a Meet Now meeting, you may receive an error message that resembles the following:

An error occurred while executing this command. If this error persists, please contact your Live Meeting Administrator.



CAUSE
This issue occurs if there are invalid characters or spaces in the Participant and Leader code fields. Invalid characters and spaces are migrated together with the accounts that are migrated from Microsoft Office Live Meeting 2003 to Live Meeting 2005. This behavior occurs because Live Meeting 2003 allows for free-form entry of data.



RESOLUTION
To resolve this issue, remove invalid characters and spaces. To do this, follow these steps:
 * 1) Click Start, click All Programs, click Microsoft Office Live Meeting, and then click Meet Now Options.
 * 2) In the Meet Now Options dialog box, click Audio.
 * 3) Remove any invalid characters or spaces from the Participant code box and from the Leader code box.
 * 4) Click OK to save changes and to close the Meet Now Options dialog box.

You can now schedule a meeting by using the Live Meeting add-in.

If a participant cannot use the Live Meeting add-in, follow these steps:
 * 1) Log on to Live Meeting as an organizer.
 * 2) On the My Home page, click Meet Now Details.
 * 3) On the Meet Now Details page, click Meet Now Options under Actions.
 * 4) Scroll down the page to locate the Participant code box and the Leader code box.
 * 5) In the Participant code box and in the Leader code box, remove any invalid characters or spaces.
 * 6) Click OK to save changes.
 * 7) Verify that you can successfully use the Live Meeting add-in to schedule a meeting.

Additional query words: 921 error Meet Now add-in plugin LM2005 custom frame beta audio office

Keywords: kberrmsg kbtshoot kbexpertisebeginner KB938776

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