Microsoft KB Archive/243048

= Windows 98 May Stop Responding When Resuming from Suspend =

Article ID: 243048

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q243048



SYMPTOMS
If you remove the battery from a computer with an Advanced Power Management (APM) basic input/output system (BIOS) while your computer is suspended, the computer may not resume until you insert the battery into the computer again.



CAUSE
This problem occurs because the Apmbatt.sys component is not properly tracking the state of the battery that is in the slot.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name Platform --- 09/24/99 05:01p 4.10.0.1999 4,288 Apmbatt.sys Intel



WORKAROUND
To work around this problem, insert the battery into the computer again before you resume the computer from suspend.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbhotfixserver kbqfe kbenv kbprb kbqfe kbsetup KB243048

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