Microsoft KB Archive/230856

= WD2000: Error Message When Saving Document As Web Page =

Article ID: 230856

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q230856



SYMPTOMS
When you save a document as a Web page, the following error message may appear:

This feature requires Microsoft Internet Explorer 3.00 or greater. You can install IE5 from the Internet Explorer folder on the Microsoft Office 2000 CD or download it from the Internet Explorer site on the Microsoft Web.

When you click OK, the following error message appears:

A file error has occurred.

Try one or more of the following:


 * Check the disk or the disk drive to make sure the disk is properly inserted.


 * Check the disk or the disk drive to make sure there is not a hardware problem.


 * Check the network connections.

(

Where  is the drive letter and the first six characters of the path where you are saving the Web page.



CAUSE
This behavior occurs when you do the following:


 * Start your computer in Windows safe mode or start Word with the /a startup switch.

-and-


 * Save a document as a Web page.



WORKAROUND
To work around this problem, use the appropriate method for your situation.

Method 1: Restart your computer without selecting safe mode. You can save your document as Web page.

Method 2: Restart Word without the /a switch. You can save your document as a Web page.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The /a switch allows you to start Word and prevent add-ins and global templates (including the Normal template) from being loaded automatically. The /a switch also locks the setting files; that is, the setting files cannot be read or modified if you use this switch.

Additional query words: IE IE5

Keywords: kbbug kbnofix KB230856

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