Microsoft KB Archive/896730

= Description of the Visio 2003 post-Service Pack 1 hotfix package: May 9, 2005 =

Article ID: 896730

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Visio Professional 2003
 * Microsoft Office Visio Standard 2003

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SUMMARY
''Microsoft has released the Microsoft Office Visio 2003 post-Service Pack 1 hotfix package for Microsoft Office Visio 2003. This article describes the following information about the hotfix package:''


 * Issues that the hotfix package fixes
 * Prerequisites for installing the hotfix package
 * Information about whether you must restart the computer after you install the hotfix package
 * Information about whether the hotfix package is replaced by any other hotfix package
 * Information about whether you must make any registry changes to use one or more of the hotfixes in the package
 * Files that the hotfix package contains

Files that the hotfix package contains



Article contents

 * INTRODUCTION
 * Issue that the hotfix package fixes
 * MORE INFORMATION
 * Hotfix information
 * Prerequisites
 * Restart information
 * Hotfix replacement information
 * Registry information
 * Hotfix file information
 * REFERENCES



INTRODUCTION
This article describes the Microsoft Office Visio 2003 issue that is fixed in the Visio 2003 post-Service Pack 1 hotfix package that is dated May 9, 2005.

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Issue that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:   When you try to start Visio 2003, you may receive the following error message:

Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature:   Application name  Application version  Module name  Module version  Offset Visio.exe         11.0.3216.0         Omfcu.dl     11.0.5510.0     0005148e

If you restart Visio 2003 after you receive this error message, Visio 2003 may unexpectedly quit or may crash.

This issue occurs when the following conditions are true:  You installed a user-created template. There is another template with the same file name as the user-created template in the template path for Visio 2003.



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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

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Prerequisites
The following list contains prerequisites for the hotfix package:
 * The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Visio 2003 with Microsoft Office Visio 2003 Service Pack 1 (SP1) installed or on a computer that is running Visio 2003 without Visio 2003 SP1 installed.

However, we have tested this hotfix more extensively on a computer that is running Visio 2003 with Visio 2003 SP1 installed than we have on a computer that is running Visio 2003 without Visio 2003 SP1 installed. If you install this hotfix on a computer that is running Visio 2003 without Visio 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

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Restart information
You do not have to restart the computer after you apply this hotfix.

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Hotfix replacement information
This hotfix is not replaced by any later hotfix.

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Registry information
You do not have to create or modify any registry keys to activate any hotfixes that this package contains.

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Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information <pre class="fixed_text">  Date         Time   Version         Size       File name --  09-May-2005  23:23  6.0.2800.1168   3,588,856  Visio2003-kb896730-fullfile-glb.exe

Microsoft Windows Installer .msp file information <pre class="fixed_text">  Date         Time   Size       File name --  09-May-2005  21:35  4,395,008  Visio2003-kb896730-fullfile-glb.msp

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. <pre class="fixed_text">  Date         Time   Version         Size       File name -  29-Apr-2005  21:31  11.0.5228.0     8,262,464  Vislib.dll

Additional notes:  For more information about how to this hotfix, see the Readme.txt file that is included in the hotfix package.</li> For more information about the differences between the two .msp files, see the &quot;Strategies for Updating Office 2003 Installations&quot; topic. To see this topic, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/updates/patch_o2k3.htm

</li></ul>

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