Microsoft KB Archive/323617

= ENTX: Entourage X Stops Responding After You Close a Licensing Error Message =

Article ID: 323617

Article Last Modified on 2/4/2005

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APPLIES TO


 * Microsoft Entourage X for Mac
 * Microsoft Office X for Mac Standard Edition

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This article was previously published under Q323617



SYMPTOMS
When you start Microsoft Entourage X for Mac, you may receive the following error message:

This installation of Microsoft Office X exceeds the number of installations permitted by the license agreement. is already using this installation of Microsoft Office X. The program will now quit.

After you click OK to close the error message, Entourage X may stop responding at the startup screen (splash screen). You cannot quit Entourage X.



CAUSE
This problem may occur if the following conditions both exist:
 * You try to start Entourage X for Mac. -and-


 * Another computer is running an Office v. X for Mac program that was installed with the same Product Key as the Office v. X programs on your computer.



WORKAROUND
To work around this problem and quit Entourage X for Mac after the program stops responding, force the program to quit:
 * 1) Press COMMAND+OPTION+ESC to open the Force Quit Application dialog box.
 * 2) Click Microsoft Entourage.
 * 3) Click Force Quit.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Entourage X for Mac should not stop responding at the splash screen after you acknowledge the licensing error message. Instead, the startup of Entourage should quit. For additional information about the error message listed in the Symptoms section, click the article number below to view the article in the Microsoft Knowledge Base:

312232 MacOFFX: Error Message: This Installation of Microsoft Office X Exceeds the Number of Installations Permitted by the License Agreement

Additional query words: OFFX mac MACOFFXKB WDX PPTX ENTX XLX open launch boot start hang crash freeze hlgpg CD Key PID Check Network Hangs

Keywords: kberrmsg kbbug kbnofix KB323617

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