Microsoft KB Archive/176997

= TCP/IP Virtual Circuit Was Reset by the Remote Side =

Article ID: 176997

Article Last Modified on 12/5/2003

-

APPLIES TO


 * Microsoft Internet Explorer 1.0
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 3.2
 * Microsoft Internet Explorer 4.0 128-Bit Edition

-



This article was previously published under Q176997



SYMPTOMS
When you attempt to connect to America Online (AOL), you may receive one of the following error messages:


 * TCP/IP virtual circuit was reset by the remote side
 * TCP/IP Lost connection, Network subsystem was reset by the host
 * Modem was reset by host



CAUSE
This behavior can occur when Internet Explorer is already connected to an ISP and Internet Explorer is configured to automatically connect.



RESOLUTION
To work around this behavior, manually connect to your ISP and then start Internet Explorer. To configure Internet Explorer to use this method, use the following steps:

Internet Explorer 4.x

 * 1) on the View menu, click Internet Options.
 * 2) On the Connection tab, click Connect to the Internet using a local area network.
 * 3) Click OK, and then quit Internet Explorer.

Internet Explorer 5

 * 1) On the Tools menu, click Internet Options.
 * 2) On the Connections tab, click to clear the Dial the default connection when needed check box.
 * 3) Click OK, and then quit Internet Explorer.

To manually connect to your ISP and then start Internet Explorer, use the following steps:
 * 1) Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
 * 2) Double-click the Dial-Up Networking connection for your ISP.
 * 3) When you are connected to your ISP, click Start, point to Programs, point to Internet Explorer, and then click Internet Explorer.

Additional query words: site 4.00

Keywords: kberrmsg kbenv kbprb KB176997

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.