Microsoft KB Archive/147891

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IA: Hangs, Errors Opening HTML File with CDR, WPG Image

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Q147891

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The information in this article applies to:


 * Microsoft Internet Assistant for Word, version 2.0z
 * Microsoft Word for Windows, versions 7.0, 7.0a
 * Microsoft Word for Windows NT, version 6.0

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SYMPTOMS
When you open an HTML document that contains a CDR or WPG image, Internet Assistant hangs (stops responding). If you are running Windows NT, Internet Assistant hangs immediately. If you are running Windows 95, any of the following symptoms may occur before Internet Assistant hangs:

An invalid page fault or stack fault error occurs.

The picture is not displayed when you return from HTML source view.

Word appears to hang and the status bar displays the message: "This command is not available because of a memory or disk problem."

When you close and then reopen Word, the toolbars are missing.

The "WordBasic Err=23, Cannot write to disk" error is displayed.

The Image Not Loaded button is displayed instead of the picture.

NOTE: This button appears for other, non-critical reasons, such as when the inserted images cannot be displayed. For example, this button appears in the following scenarios:


 * You insert a video file, save, close and reopen your document.
 * You save a file to your hard drive that you browsed. When you save the file, Internet Assistant does not save images that are referenced in that file.

This problem does not occur when you convert a Word document that contains these image types to HTML.

STATUS
Microsoft has confirmed this to be a problem in the Access Softek converter used by Microsoft Internet Assistant for Word, version 2.0z. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND
To use CDR or WPG images in an HTML document, use one of the following workarounds to first convert the image to another format.

Method 1
Insert the CDR or WPG image in a Word document and then convert the Word document to HTML format. Click the Save Pictures button when prompted to convert the image. Insert the resulting GIF image in your HTML document. As Word converts these images, it assigns a file name such as Img00001.gif, Img00002.gif, Img00003.gif, and so on. After the conversion, you can do one of the following:


 * Use the HTML document. This document contains pointers to the converted GIF images.
 * Insert the converted GIF images in a new or existing HTML document.

Method 2
Use a graphics program to export the CDR or WPG image to GIF or JPG format and then insert the GIF or JPG image into your HTML document.

MORE INFORMATION
The most common graphics file formats on the web are GIF, JPG, and XBM. When you use Internet Assistant to design a page for the Web, use either GIF or JPG images. These images are supported by graphical browsers. Internet Assistant will not display XBM images because it does not have a filter to display them, but you can use this format.

Avoid using other formats, such as BMP, CDR, CGM, DRW, DXF, EPS, HGL, PCD, PCX, PLT, TGA, TIF, WMF, and WPG, which are not currently supported by web browsers. Although Internet Assistant provides a graphics converter that allows you to convert images to GIF format, the conversion occurs when you save a Word document as HTML. When you save an existing HTML document, images are not converted because the HTML document does not actually contain the image. Instead, the document points to the location of the image on your disk drive.

Additional query words: 6.0 7.0 ntword wordnt word6 word95 word7 iaword corel draw coreldraw wordperfect graphic perfect wp50 wp51 wp60 wp61 3.0 4.0 5.0 5.10 6.10 cdr wpg jpg gif jpeg xbm pict pic tga targa tagged image file format windows bitmap metafile cgm computer graphics freeze hang crash gp fault general protection invalid page stack gpf application error frozes hangs hung crashed stopped responding

Keywords : kbgraphic kbwdinternet

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