Microsoft KB Archive/942435

= Error message when you try to copy files from a Windows Vista-based computer to another computer by using Windows Explorer: &quot;Out of memory There is not enough memory to complete this operation&quot; =

Article ID: 942435

Article Last Modified on 9/20/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
When you try to copy files from a Windows Vista-based computer to another computer by using Windows Explorer, you may receive the following error message:

Out of memory

There is not enough memory to complete this operation.

This problem occurs if the following conditions are true:
 * The files include extended attributes.
 * You copy lots of files in a single operation.



CAUSE
This problem occurs because of a memory leak in the Windows OLE component. This memory leak is triggered by the way that Windows Explorer deals with the extended attributes of the files.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Extended attributes are defined by programs, and they may vary from program to program. Extended attributes contain additional file information such as file type, creator, and so on.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: &quot;Not enough storage is available to complete this operation&quot; vista explorer files EA Extended Attributes

Keywords: kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbexpertisebeginner kbhotfixserver KB942435

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