Microsoft KB Archive/269248

= XADM: Exchange Server 5.5 Installation Stops with Error ID C103798a =

Article ID: 269248

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q269248



SYMPTOMS
When you attempt to install Exchange Server 5.5 or an Exchange Server 5.5 service pack on a Hewlett-Packard computer, Setup may stop and the following error message may appear:

Processing file path\server.ins at or near line 153.

An internal component has failed.

Id No. C103798a



CAUSE
This behavior can occur when you attempt to install Exchange Server 5.5 or an Exchange service pack on a Hewlett-Packard computer that is running Simple Network Management Protocol (SNMP) service. SNMP locks open the PREf009a.dat file or the PREF009f.dat file and stops the installation.



RESOLUTION
To resolve this behavior, stop the SNMP service before you install Exchange Server 5.5 or an Exchange Server 5.5 service pack, and then restart the SNMP service after the installation is complete.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

251181 XADM: Lodctr Dsactrs.ini Error with Service Pack Upgrade

Additional query words: HP

Keywords: kb3rdparty kbnetwork kbprb kbsetup KB269248

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