Microsoft KB Archive/71602

= PRJ: Incomplete Print Job with Hewlett-Packard Draftpro Plotters =

Article ID: 71602

Article Last Modified on 11/25/2003

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APPLIES TO


 * Microsoft Project 4.1 Standard Edition
 * Microsoft Project 4.1a
 * Microsoft Project 1.0 Standard Edition
 * Microsoft Project 3.0 Standard Edition
 * Microsoft Project 3.0a
 * Microsoft Project 4.0 Standard Edition

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This article was previously published under Q71602





SUMMARY
When plotting from Microsoft Project for Windows to a Hewlett-Packard (HP) Draftpro, HP Draftpro DXL, or HP Draftpro EXL, the plotter may stop printing before the print job is completed. The computer or the plotter may also hang at this point and need to be reset.



MORE INFORMATION
The Draftpro models may not complete print jobs because the plotter may be set up to use special features through its dip switch settings. Some of the special features that could cause potential problems are Eavesdrop, Pen Sort, or Expand settings.

NOTE: Any plotter which emulates an HP Draftpro and that is using the HP plotter driver could run into this problem. An example is some models of Mutoh plotters. The dip switch settings for other plotters, however, will most likely be different; check your plotter documentation.

Below is a list of the dip switches, descriptions of each switch, and what the settings should be when plotting from Project for Windows:

For Windows to transmit data properly to the plotter, switch one and three need to be in the on position; these switches set the plotter to a 9600 baud rate. All other dip switches should be set to the off position for testing purposes.

The above plotter settings specifically refer to RS-232-C (serial) communications for the Draftpro plotter models. However, if other HP plotters have these special features, they should also be disabled for testing purposes. Check your plotter manual for specific information regarding your plotter settings.

The Windows Control Panel Ports options also needs to reflect the above plotter settings. The Control Panel ports settings need to be as follows:   Baud rate:      9600 Data Bits:     8 Parity:        None Stop Bits:     1 Flow Control:  Hardware The above port settings refer to all plotters used with Windows.

If you have any further questions about the hardware set up on an HP plotter, call HP technical support at (800) 752-0900.

