Microsoft KB Archive/283229

= ENT2001: Error Message: The File Name Is Already In Use -3216 =

Article ID: 283229

Article Last Modified on 1/29/2007

-

APPLIES TO


 * Microsoft Entourage 2001 for Mac Special Edition

-



This article was previously published under Q283229



SYMPTOMS
When you try to connect to an Internet Messaging Access Protocol (IMAP) server to check your messages, you receive the following error message:

Could not retrieve mail from the account &quot;&quot;

The file name is already in use.

Error: -3216



CAUSE
This behavior occurs because one or more components of the Macintosh Operating System (Mac OS) networking technology, Open Transport, are damaged.



RESOLUTION
To resolve this behavior, remove and re-install the following Open Transport support files:
 * Open Transport
 * Open Transport ASLM Modules

These files may be found in the following path:

:System Folder:Extensions

Use the following steps to replace the core Open Transport support files:

NOTE:The steps listed below apply to Mac OS 9.x.
 * 1) Locate the Open Transport and the Open Transport ASLM Modules files.
 * 2) Drag the files to the Macintosh Trash.
 * 3) Insert the Macintosh Operating System CD-ROM. The two files that you are replacing are located in the same path on the CD-ROM.
 * 4) Drag the files from the Extensions folder on the CD-ROM to the Extensions folder on your Macintosh hard disk.
 * 5) Restart your computer and then start Entourage to test the connection to the IMAP server.

Additional query words: Apple Mac PPC native

Keywords: kbprb KB283229

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.