Microsoft KB Archive/299593

= How to Create a Custom Resolution State =

Article ID: 299593

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q299593



SUMMARY
This article explains the meaning of the default resolution states for alerts and the method of creating custom resolution states.



MORE INFORMATION
The resolution state indicates whether you have begun to resolve an alert. You can change the resolution state of an alert to track resolution progress.

By default, Microsoft Operations Manager (MOM) offers the following resolution states:

With the exception of New and Resolved, you can modify or delete the default resolution states. You can also create custom resolution states. A custom resolution state might be, for example, In Progress or Deferred.

To create a custom resolution state:
 * 1) Start the MOM Microsoft Management Console (MMC).
 * 2) Expand Microsoft Operations Manager, expand Configuration, and then click Global Settings.
 * 3) In the right pane, click Alert Resolution States.
 * 4) Click Action on the menu bar, and then click Properties.
 * 5) On the Alert Resolution States tab, click Add.
 * 6) In the Resolution State Edit dialog box, specify the properties and conditions of the service level agreement for this resolution state.
 * 7) Click OK to close the Resolution State Edit dialog box.
 * 8) Click OK to close the Configuration Group Global Settings dialog box.

For more information about custom resolution states, refer to the MOM Help files.

Keywords: kbenv kbinfo KB299593

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