Microsoft KB Archive/257867

= OFF97: Cannot Start Word or Excel =

Article ID: 257867

Article Last Modified on 11/22/2000

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APPLIES TO


 * Microsoft Office 97 Standard Edition

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This article was previously published under Q257867



SYMPTOMS
When you attempt to start Microsoft Word, you may receive the following error message:

There is not enough memory or diskspace to run Word.

When you attempt to start Microsoft Excel, you may receive the following error message:

Microsoft Excel requires the file 'MSO97ENU.DLL' to run.

Run Setup again to assure proper installation.



CAUSE
This behavior can occur if the file Mso7enu.dll or Mso7sve.dll is moved, deleted, or corrupted.

NOTE: The file named in the error message is incorrect. The name should be Mso7enu.dll.



RESOLUTION
To resolve this issue, re-install Microsoft Office 97. If the issue persists, locate a copy of Mso7enu.dll and Mso7sve.dll and copy them to the following location:

Program Files\Microsoft Office\Office

Additional query words: OFF97

Keywords: kbprb KB257867

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