Microsoft KB Archive/156874

= Errors Reading CD-ROM Drive When Starting Office Shortcut Bar =

Article ID: 156874

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Office 95 Standard Edition
 * Microsoft Office 97 Standard Edition

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This article was previously published under Q156874



SYMPTOMS
When you use the Microsoft Office Shortcut Bar, you may receive the following error when the Office Shortcut Bar is started:

MSOffice.exe - Drive not ready

The drive is not ready for use; the door may be open. Please check

drive  and make sure that a disk is inserted and that the drive

door is closed.

where  is the CD-ROM drive on the computer.



CAUSE
This problem may occur when the following conditions are true:


 * You install a Matsushita LF-#1094c PD CD-ROM drive on a computer running Microsoft Windows NT, version 3.51.

-and-
 * The Matsushita LF-#1094c PD CD-ROM drive contains a read-only compact disc, or the drive is empty.

-and-
 * You start the Office Shortcut Bar.



MORE INFORMATION
When the Office Shortcut Bar is started, it makes a call to the Windows registry to get feedback from the Windows NT CD-ROM driver. Under Microsoft Windows NT 3.51, this call produces an error when the Matsushita LF-#1094c PD CD-ROM drive is installed and the drive is empty or contains a read-only compact disc.

NOTE: The error does not appear if the drive contains a writable cartridge.

If the Matsushita PD LF-#1094C CD-ROM drive is installed and the drive does not contain a writable cartridge, this problem occurs in any program that makes a call for feedback from the Windows NT CD-ROM driver.

The following programs or utilities may exhibit this behavior:


 * Microsoft System Information (Msinfo.exe)
 * Performance Monitor (Perfmon.exe)

This behavior does not occur on a computer running Microsoft Windows 95 or Microsoft Windows NT, version 4.0.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFF97 OFF95 7.00a OSB 8.0 8.00 cdrom

Keywords: KB156874

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