Microsoft KB Archive/225540

= OLEXP: Unable to Print When the Preview Pane Is Not Enabled =

Article ID: 225540

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.0

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This article was previously published under Q225540



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you try to print a message, your message may not print, and you may not receive an error message.



CAUSE
This issue can occur if you try to print a message without opening it first, or Window Layout Properties is not configured to show the preview pane.



RESOLUTION
To resolve this problem, obtain Outlook Express 5.5. For additional information about Outlook Express 5.5 and how to download it, click the article number below to view the article in the Microsoft Knowledge Base:

268382 Outlook Express Version 5.5 Available



WORKAROUND
To work around this issue, use either of the following methods:

Method 1
Open the message before you print it.

Method 2
In Outlook Express, click Layout on the View menu, click the Show preview pane checkbox to select it, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Microsoft Outlook Express 5.5.

Additional query words: 4.00 5.0 5.00

Keywords: kbprint kbui kbprb kbpending KB225540

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