Microsoft KB Archive/261920

= Error Message Appears When You Download Images by Using a Hewlett-Packard C200 IHV Driver =

Article ID: 261920

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q261920



SYMPTOMS
When you upgrade to Windows Millennium Edition (Me) and install a Hewlett-Packard (HP) C200 Windows Image Acquisition (WIA) driver, and then attempt to download an image by using an Independent Hardware Vendor (IHV) driver after using the WIA driver, you may receive the following error message:

Camera not responding. Please make sure that it is powered on, set in play mode, connected to the computer and try again.



CAUSE
This issue can occur when the IHV driver and the WIA driver conflict with each another.



RESOLUTION
To work around this behavior, first use the WIA driver to download the images, and then power-cycle the camera and reconnect it to the computer before you use the IHV driver.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows Millennium Edition.



MORE INFORMATION
The WIA and the IHV drivers are designed to work independently of each other. This behavior is displayed when you upgrade to Windows Me on a Microsoft Windows 98-based computer with the HP C200 IHV driver installed. After you install the HP C200 WIA driver, you are able to open a TWAIN program and download an image with the WIA driver. However, when you attempt to download an image with the IHV driver, the error occurs.

For additional information about WIA, click the article number below to view the article in the Microsoft Knowledge Base:

266348 Description of Windows Image Acquisition

For additional information about Hewlett-Packard TWAIN programs and IHV drivers, see the contact information below.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kberrmsg kbhardware kbprb KB261920

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