Microsoft KB Archive/188216

= OL98: (CW) Troubleshooting MSN 2.5 and Outlook 98 =

PSS ID Number: 188216

Article Last Modified on 2/4/2001

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The information in this article applies to:


 * Microsoft Outlook 98

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This article was previously published under Q188216



NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.

For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:

268732 OLEXP: Outlook Does Not Receive MSN E-mail Messages

To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:

http://support.microsoft.com/servicedesks/webcasts/wc011901/wcblurb011901.asp

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SUMMARY
This article provides troubleshooting tips for Microsoft Outlook 98 and MSN 2.5.

For additional information on how to set up Outlook 98 with MSN 2.5, please click the article number below to view the article in the Microsoft Knowledge Base:

184845 OL98: (CW) Configuring Outlook for Use with MSN 2.5



MORE INFORMATION
Here are several items to check when troubleshooting Internet e-mail and MSN 2.5.

Has the Mail Been Migrated to the POP3 Servers?
To see if your mail account has been migrated, open your Internet browser and go to:

http://members.msn.com

Type your e-mail address in the e-mail section and click Search. If it returns

@email.msn.com

the e-mail account has been migrated and can use POP3/SMTP.

If it returns

@msn.com

the e-mail account has not been migrated and you may want to migrate your e-mail account to POP3/SMTP. If you have not migrated your mail and the incoming mail server is set to pop3.e-mail.msn.com, you will not be able to log on.

To migrate your MSN mail account to the POP3/SMTP servers open your Internet browser and go to:

http://setup.msn.com/membersonly/config/default.asp

Follow the steps on this page to migrate your e-mail account.

Do You Have Client for Microsoft Networks installed?
Client for Microsoft Networks allows Windows to cache your passwords. To see if it is installed, follow these steps:
 * 1) Click Start, point to Settings, and click Control Panel.
 * 2) Double-click Network.
 * 3) On the Configuration tab, verify that Client for Microsoft Networks is in the list of installed network components. If it is not, click Add, click Client, click Add, click Microsoft in the Manufacturers list, click Client for Microsoft Networks in the Network Clients list, and click OK twice.
 * 4) Click Yes in the System Settings Change dialog box to restart your computer.

Is Secure Password Authentication Enabled?
MSN requires Secure Password Authentication be enabled. To set or check this option, follow these steps:
 * 1) On the Tools menu, click Services. Click to select Internet e-mail and then click Properties.
 * 2) On the Servers tab, click to select "Log on using Secure Password Authentication."
 * 3) Click OK, OK, and then Close, to close all open windows.
 * 4) Quit Outlook, and then restart Outlook for the settings to take effect.

Is Outlook the Default E-mail Client?
To set Outlook as the default mail client, follow these steps:
 * 1) Right-click Microsoft Internet Explorer, and on the shortcut menu click Properties.
 * 2) On the Programs tab, under "Choose which programs you want to use for the following" click to select Microsoft Outlook.
 * 3) Click OK to close the window.

If you can receive e-mail in Microsoft Outlook Express, but not Outlook, check to see if Secure Password Authentication is enabled. If it is not, use the steps in the "Secure Password Authentication" section to enable it.

If you can log on to MSN, but cannot go the MSN sites or receive e-mail, contact MSN support.

For additional information about Outlook and MSN, please click the article number below to view the article in the Microsoft Knowledge Base:

182151 OL98: Troubleshooting Outlook Configuration Problems

Additional query words: 98 OL2K

Keywords: kbhowto kbinterop kbtshoot KB188216

Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3

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