Microsoft KB Archive/883328

= Error 2755 in the MOMServer.log when you try to install Microsoft Operations Manager 2005 or Microsoft Operations Manager 2005 Reporting =

Article ID: 883328

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
When you try to install Microsoft Operations Manager (MOM) 2005 or MOM 2005 Reporting, the Setup program fails with a 2755 error. The following entries appear in the MOMServer.log:

MSI (c) (A4:98): Switching to server: SET_SQL_PROPERTIES_UI=&quot;1&quot; MSSQL_CSDVERSION=&quot;761&quot; MSSQL_VERSION=&quot;8&quot; ACTIVE_DIRECTORY_PRESENT=&quot;1&quot; PREREQ_COMPLETED=&quot;1&quot; CONFIG_GROUP=&quot; &quot; SQLSVR_INSTANCE=&quot; &quot; TARGETDIR=&quot;C:\&quot; INSTALLDIR=&quot;C:\Program Files\Microsoft Operations Manager 2004\&quot; SQLROOTDATADIR=&quot;C:\MSSQL\&quot; DB_DATA_DIR=&quot;C:\Program Files\Microsoft SQL Server\MSSQL\Data\&quot; DB_LOG_DIR=&quot;C:\Program Files\Microsoft SQL Server\MSSQL\Data\&quot; USERNAME=&quot; &quot; COMPANYNAME=&quot; &quot;&quot;,&quot;&quot;Inc.&quot; DAS_ACCOUNT=&quot; &quot; DAS_PASSWORD=********** DAS_DOMAIN=&quot; &quot; ACTIONSDOMAIN=&quot; &quot; ENABLE_ERROR_REPORTING=&quot;1&quot; CLIENTPROCESSID=&quot;1700&quot; CLIENTUILEVEL=&quot;0&quot; CURRENTDIRECTORY=&quot;E:\ &quot; DATABASE_DIR.5AA3188B_27CE_40D8_B5D2_8D43169A93DA=&quot;C:\Program Files\Microsoft Operations Manager 2004\Database\&quot; DATABASE_DIR.82B4F432_D917_48F1_86C5_AB46521D0292=&quot;C:\Program Files\Microsoft Operations Manager 2004\Database\&quot; MP_DIR.C70FB389_49BB_4692_A038_91AD0B143EE7=&quot;C:\Program Files\Microsoft Operations Manager 2004\Management Packs\&quot; MMC_CONSOLE_D MSI (c) (A4:98): Note: 1: 2755 2: 3 3: E:\ \MOMServer.msi DEBUG: Error 2755: Server returned unexpected error 3 attempting to install package E:\ \MOMServer.msi. The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755. The arguments are: 3, E:\ \MOMServer.msi, MSI (c) (A4:98): Product: Microsoft Operations Manager 2005 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755. The arguments are: 3, E:\ \MOMServer.msi, MSI (c) (A4:98): Back from server. Return value: 3

You may experience this problem if one of the following conditions is true:
 * You try to install MOM 2005 or MOM 2005 Reporting from a mapped network drive.
 * You try to install MOM 2005 or MOM 2005 Reporting during a Terminal Services session.
 * You try to install MOM 2005 or MOM 2005 Reporting from a UNC session to the MOM 2005 CD.



CAUSE
This problem is caused by unexpected network errors during the installation process.



WORKAROUND
To work around this problem, use the MOM 2005 installation CD on the computer where you want to install MOM 2005 Reporting.

Keywords: kbopmaninstall kbtshoot kberrmsg kbnetwork kbperformance kbsetup KB883328

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