Microsoft KB Archive/312533

= Intermittent Stop Error in Rdr.sys =

Article ID: 312533

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q312533



SYMPTOMS
If two (or more) threads wait for a response from the same server, a stop error may occur in Rdr.sys.



CAUSE
This problem occurs because of a timing issue in Rdr.sys. The problem occurs if a connection that has been cancelled and has completed an outstanding Send request attempts to complete the Send request a second time. This causes a fault in Windows.

The condition usually occurs with networks that that are experiencing excessive connection time-outs because of an underlying network problem.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size     File name -  05-Dec-2001  17:14  4.0.1381.7114  266,160  Rdr.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB312533

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