Microsoft KB Archive/919385

= A computer that is running an Itanium-based version of Windows Server 2003 and application server software, such as SAP R/3, Oracle SQL, or SQL Server, may occasionally stop responding =

Article ID: 919385

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
A computer that is running an Itanium-based version of Microsoft Windows Server 2003 may occasionally stop responding. This problem may occur if all the following conditions are true:
 * The computer is using an Intel Itanium 2 dual-core processor.
 * The computer is running application server software, such as SAP R/3, Oracle SQL, or Microsoft SQL Server.
 * The computer is using System Abstraction Layer (SAL) firmware.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must be running Windows Server 2003 Service Pack 1 (SP1).

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 64bit 64-bit

Keywords: kbwinserv2003sp2fix kbqfe kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix KB919385

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