Microsoft KB Archive/237505

= Encarta Encyclopedia: Repeatedly Prompted to Insert Program CD-ROM =

Article ID: 237505

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237505



SYMPTOMS
When you attempt to start one of the programs listed at the beginning of this article, you may be prompted to insert the program CD-ROM into the CD-ROM drive, even if the program CD-ROM is already inserted in the CD-ROM drive.

If the CD-ROM is not inserted in the CD-ROM drive when you are prompted to insert the program CD-ROM, you may continue to be prompted to insert the CD-ROM after you insert the CD-ROM.

NOTE: If you type the path to the executable file of the program in the Drive box of the prompt and then click OK, you may receive an error message similar to the following:

Cannot find the file:  (or one of its components). Make sure the path and filename are correct and that all required libraries are available.



RESOLUTION
To work around this issue:

 Insert the program CD-ROM into the CD-ROM drive if it is not already inserted. When you are prompted to insert the program CD-ROM, type the path to the executable file of the program in the Drive box, or click Browse and then browse to the location of the executable file of the program.

The path to the executable file of the program is listed in the following table. The executable file is located on the hard disk to which you installed the program.

 Press ENTER. Click OK.



MORE INFORMATION
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm enc99 ee2k

Keywords: kbbug kberrmsg kbpending KB237505

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