Microsoft KB Archive/885585

= When you log on to a meeting in LiveMeeting, the LiveMeeting Console does not start =

Article ID: 885585

Article Last Modified on 11/16/2004

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APPLIES TO


 * Microsoft Office Live Meeting 2005
 * Microsoft Office Live Meeting Conference Center 2000

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SYMPTOMS
After you type and submit your Microsoft Office LiveMeeting logon information, the LiveMeeting Console does not start or connect. Additionally, the LiveMeeting Console is not installed. When this behavior occurs, your Web browser may stop responding, or your Web browser may display one of the following:  A page with a Re-enter Meeting link or with a Enter Meeting link. A page with the following message:

You can safely close this window if you are done with your meeting



Or, a blank or gray screen may appear.



CAUSE
This issue occurs if you have a pop-up blocker, an ad blocker, or a third-party personal firewall program running on your computer. These programs may prevent LiveMeeting from starting the LiveMeeting Console.

Note Toolbar programs and instant messaging programs may also include an ad blocker.



RESOLUTION
To resolve the issue, follow these steps:
 * 1) Close all Web browser windows.
 * 2) Try to disable, bypass, or uninstall any pop-up blockers, ad blockers, or personal firewall software.
 * 3) Try to log on to the meeting.

Note If you need help removing or disabling any software, contact the software manufacturer or your local help desk.

Additional query words: LM LM2003 LM4.4 LM2k3 Web conference

Keywords: kbtshoot kbprb KB885585

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