Microsoft KB Archive/83998

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PRB: PrintDlg Returns PDERR_NODEVICES w/ HP DeskJet

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Q83998

3.10 WINDOWS kbprg kbprb

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The information in this article applies to:


 * Microsoft Windows Software Development Kit (SDK) 3.1

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SYMPTOMS
In an application that uses the Print dialog box provided by the common dialog boxes Dynamic-Link Library (DLL), when the user selects HP DeskJet Printers in the Specific Printer combo box, the value PDERR_NODEVICES (0x1007) is returned to the application.

CAUSE
The Hewlett-Packard (HP) DeskJet 500C printer driver was installed incorrectly. The HP DeskJet driver provided with Windows 3.1 does not support the HP DeskJet 500C.

RESOLUTION
Reinstall the HP DeskJet 500C printer driver through the Control Panel. When the Install Driver dialog box prompts for a vendor- supplied printer driver disk, insert the driver disk provided with the printer. For additional information on this procedure, query on the following words in the Microsoft Knowledge Base:

"install and deskjet and 500c"

STATUS
This behavior is by design.

MORE INFORMATION
PrintDlg displays the Print dialog box. After the user selects a printer and dismisses the dialog box, PrintDlg sets the fields of a PRINTDLG data structure to reflect the selections.

In the case described above, the hDevMode field points to a DEVMODE data structure in which the dmDeviceName field is set to &quot;HP DeskJet.&quot; However, the printer name is listed in the [devices] section of the WIN.ini file as &quot;HP DeskJet Printers.&quot; Because the two entries do not match, PrintDlg returns the PDERR_NODEVICES error to the application.

Additional query words: 3.10

Keywords : kb16bitonly _IK kbSDKWin16

Issue type : kbprb

Technology : kbAudDeveloper kbWin3xSearch kbSDKSearch kbWinSDKSearch kbWinSDK310