Microsoft KB Archive/300702

= &quot;Unable to Connect to Machine&quot; Error Message When You Try to View Remote Counters =

Article ID: 300702

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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This article was previously published under Q300702



SYMPTOMS
When you try to use System Monitor to view performance counters on a remote computer, you may receive the following error message:

Unable to connect to machine.



CAUSE
This problem may occur if you do not have the appropriate permissions on the remote computer to view performance counters.



RESOLUTION
To be able to view performance counters on a remote computer, you must have the following permissions on the remote computer that you want to monitor:  If the systemroot is on an NTFS partition, you must have at least Read access to the following two files:  %SystemRoot%\System32\Perfc009.dat %SystemRoot%\System32\Perfh009.dat  You must have at least Read access to the following registry keys on the remote computer:  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg</li> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib</li></ul> </li> You must have Full access to the following registry key on the remote computer:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ \performance

where  is the name of the service on the remote computer that you want to monitor.</li></ul>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
A user that has administrator rights to the remote computer can already view remote counters.

Additional query words: perfmon sysmon

Keywords: kberrmsg kbprb KB300702

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