Microsoft KB Archive/188600

= You receive an error message when you try to use Internet Connection Wizard to configure a new Internet account in Windows 98 =

Article ID: 188600

Article Last Modified on 5/10/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q188600



SYMPTOMS
When you use Internet Connection Wizard to sign up and configure your computer for a new Internet account, your computer may be unable to connect to the Microsoft Internet Referral Server, and you may receive the following error message:

The Internet Connection Wizard could not establish a connection. Click Next to try again. Click Help for more information.



CAUSE
This problem can occur if the Internet Connection Wizard does not correctly configure the Dial-Up Networking connection to the Microsoft Internet Referral Service. This can occur if both of the following conditions exist:
 * The area code that Internet Connection Wizard is trying to call to connect to the Microsoft Internet Referral Server is different from your area code.
 * The referral server uses the X.25 network protocol, instead of Transport Control Protocol/Internet Protocol (TCP/IP).



RESOLUTION
To work around this problem, manually select the correct X.25 script file for the Microsoft Internet Referral Service Dial-Up Networking connection using the following steps:  Run Internet Connection Wizard, and follow the instructions on the screen until you receive the following message:

The Internet Connection Wizard could not establish a connection.

NOTE: Do not click Cancel or quit the Internet Connection Wizard because this action deletes the Dial-Up Networking connection you are trying to configure.

 Click Start, point to Programs, click Accessories, click Communications, and then click Dial-Up Networking. Right-click the Microsoft Internet Referral Service connection, and then click Properties. On the Scripting tab, click Browse. Navigate to the Windows folder, click the Icw25.scp file (where  is the letter a, b, or c).

NOTE: If there is more than one Icw25<x>.scp file, quit Internet Connection Wizard, rename any Icw25<x>.scp files in the Windows folder, and then repeat steps 1-5. For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the Renaming files topic.</li> Click Open, click OK, close the Dial-Up Networking folder, and then follow the instructions on the screen to finish Internet Connection Wizard.</li></ol>

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STATUS
Microsoft has confirmed this to be a problem in Internet Connection Wizard.

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MORE INFORMATION
This issue does not occur with countries/regions that use TCP/IP. The following countries/regions use the X.25 network protocol: <pre class="fixed_text">  Austria           Guam              Lithuania         Singapore Belarus          Hong Kong         Luxembourg        South Africa Belgium          Hungary           Malaysia          Spain Brazil           Indonesia         Mexico            Sweden Bulgaria         Ireland           Netherlands       Switzerland Chile            Israel            New Zealand       Taiwan Colombia         Italy             Norway            Ukraine Denmark          Kazakhstan        Peru              Uzbekistan Estonia          Korea (South)     Philippines       Venezuela Finland          Kuwait            Portugal Greece           Latvia            Russia Internet Connection Wizard uses the Phone.icw file to determine which X.25 script file to use for a particular area code.

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