Microsoft KB Archive/896008

= After you install the Device Management Feature Pack, SMS 2003 cannot retrieve inventory information from a mobile device =

Article ID: 896008

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2003 Service Pack 1
 * Microsoft Systems Management Server 2003 Service Pack 2

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SYMPTOMS
Consider the following scenario:
 * You install the Device Management Feature Pack in Microsoft Systems Management Server (SMS) 2003.
 * You install and configure the Device Inventory Extensions component (InvExt) on computers that are running the SMS Advanced Client.

In this scenario, you experience both of the following symptoms:
 * When you connect a mobile device to a computer by using Microsoft ActiveSync, SMS cannot retrieve inventory information from the device.
 * The %TEMP%\Smsdm\DMInvExtensions.log file on the client computer contains a &quot;Failed to store instance&quot; error message.

Note You only experience this problem if you log on to Windows by using a limited user account. You do not experience this problem if you log on to Windows by using administrator credentials.



CAUSE
When you install the Device Inventory Extensions component on SMS Advanced Client computers, the DmCommonInstaller program installs the component by running the following command:

DmInventoryExtension.exe -install

This command performs all the following actions:
 * It creates the root\smsdm namespace.
 * It creates the inventory classes in Windows Management Instrumentation (WMI).
 * It configures the permissions for the root\smsdm namespace.

However, this command incorrectly configures the permissions for the Everyone group. Therefore, if a user who has a limited user account logs on to Windows and uses ActiveSync to connect to a device, an error message is generated. The error message is generated when Device Inventory Extensions tries to gather device inventory information.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbsms2003bug kbfix kbqfe kbhotfixserver kbexpertiseinter kbsms2003spfix KB896008

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