Microsoft KB Archive/890554

= You receive a &quot;STOP 0x000000D1&quot; error message on a blue screen in Windows Server 2003 =

Article ID: 890554

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

-





SYMPTOMS
You experience the following symptoms on your Microsoft Windows Server 2003-based computer:  You receive a Stop error message on a blue screen. The error message is similar to the following:

STOP 0x000000D1, (0xf2bc8c92, 0x00000002, 0x00000000, 0xf2bc8c92) IRQL_NOT_LESS_OR_EQUAL

 The computer unexpectedly restarts.

These symptoms occur when the computer is under a heavy load. For example, you may experience these symptoms when you copy large files from a remote share when the server is under a heavy load.



CAUSE
This problem occurs when a browser announcement frame is incorrectly processed by the server message block (SMB) redirector. The SMB redirector tries to run code that is paged out and that cannot be paged in at the current interrupt request (IRQ) level.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
Date        Time   Version         Size     File name --- 06-Dec-2004 22:08  5.2.3790.240   395,776   Mrxsmb.sys 06-Dec-2004 22:08  5.2.3790.240   158,720   Rdbss.sys

Windows Server 2003, 64-bit versions
Date        Time   Version          Size    File name --- 01-Dec-2004 03:07  5.2.3790.238  1,124,864  Mrxsmb.sys 01-Dec-2004 03:07  5.2.3790.238    465,408  Rdbss.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: crash bsod w2k3

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB890554

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.