Microsoft KB Archive/212761

= OFF2000: Application Information Missing in System Information Utility =

Article ID: 212761

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q212761



SYMPTOMS
When you run the System Information utility, the Applications section that lists all the installed Microsoft Office programs is missing.



CAUSE
This problem will occur when you do the following:


 * You install Office 2000 on Microsoft Windows 95. -and-


 * You upgrade to Windows 98. -and-


 * You run the System Information utility.



RESOLUTION
To correct this problem, run the Office Setup program and select the Repair option. To select this option, follow these steps:


 * 1) Click the Start button, point to Settings, and click Control Panel.
 * 2) Double-click Add/Remove Programs. Click Microsoft Office 2000, and click Add/Remove.
 * 3) In the Microsoft Office 2000 Maintenance Mode dialog box, click Repair Office.
 * 4) In the Reinstall/Repair Microsoft Office 2000 dialog box, click Repair errors in my Office installation. Click Finish.

For more information about repairing your installation of Office, please see the following article in the Microsoft Knowledge Base:

230672 OFF2000: Differences Between Repair and Reinstall



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Both Office and Windows 98 include a tool called Microsoft System Information (Msinfo32.exe). This tool can be used to gather information about your computer, to diagnose problems, or to access other tools that are included with Windows 98. For example, if you are having display problems, you can use the System Information tool to determine what display adapter is installed on your computer, and view the status of the drivers.

For more information about the System Information utility, please see the following article in the Microsoft Knowledge Base:

184075 Description of Microsoft System Information (Msinfo32.exe) Tool

Additional query words: OFF2000

Keywords: kbbug kbpending kbsetup KB212761

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