Microsoft KB Archive/321397

= XL2002: JPN: Excel Stops Responding When a Calculated Field Is Inserted in a PivotTable =

Article ID: 321397

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition
 * Microsoft Input Method Editor 2002 Standard Edition

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This article was previously published under Q321397



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you use Microsoft Excel 2002 with the Input Method Editor (IME) 2002 active and add a calculated field with a Double Byte Character Set (DBCS) field name to a PivotTable, Excel appears to stop responding.



CAUSE
This problem occurs when Microsoft Excel tries to get or set the pointer position inside a text box while another program (such as IME 2002) is being used in Excel, a malfunction can occur when the message is sent to the text box.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP product name Public Update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Size        File name ---  16-May-2002  20:47   13,147,148  Excel.msp 16-May-2002 21:21   14,103,552  Excel_admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version       Size       File name 15-May-2002 00:43  10.0.4109.0   9,169,224  Excel.exe

In addition to the new files noted earlier, the following registry changes must be made to enable this functionality. To make the registry changes, follow these steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

How to Activate the Hotfix by Using the QFE_Yokohama Registry Key
To activate the product fix that is listed in this article, modify the following registry key and value:  If Excel is running, quit Excel. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate, and then click to select the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Excel\Options

 On the Edit menu, point to New, and then click DWORD.</li> Type the following name for the new value:

QFE_Yokohama

</li> Press the ENTER key.</li> Right-click the QFE_Yokohama registry key, and then click Modify.</li> In the Value data box, type 1 .</li> Click OK, and then quit Registry Editor.</li></ol>

Note To disable the fix, set the Registry key value to 0.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Additional query words: SRF020412650272

Keywords: kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix KB321397

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