Microsoft KB Archive/195095

= CG3: Previews on Network Drive Error with Clip Gallery 3.0 =

Article ID: 195095

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Bookshelf 1993 Standard Edition

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This article was previously published under Q195095



SYMPTOMS
When you run Microsoft Clip Gallery 3.0 across a network, you may receive an error message similar to the following:

Clip Gallery cannot open the previews file \\ \ That file is on a network. The file may have been removed or the network server may not be available. Attempting to open that file causes Clip Gallery to open slowly.

This error message may repeat a number of times. After clicking OK, Clip Gallery will open, but there will be very few clips in the Clip Gallery.



CAUSE
This error is caused when all of the following conditions are true:


 * Two or more workstations, in a networking environment, attempt to access Clip Gallery simultaneously.
 * The Clip Gallery Package (CAG) files are stored on a shared network server.
 * At least one user is logged in as administrator, or has full permission to the shared folder when the Artgalry.cag file is located.

This error may also be caused by other conditions.



RESOLUTION
To resolve this problem, you must set the share permissions for the Office 97 Administrative install folder to read-only for all users and groups that have access. Typically there is never going to be a reason for an administrator, or anyone else to have full permissions to this folder.



WORKAROUND


STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
The Clip Gallery (CAG) files store indexes and preview images for pictures in the Microsoft Clip Gallery. Because this file can be modified (add, and delete clips), Clip Gallery will attempt to open the CAG files for Read/Write permissions. When Clip Gallery is successful at opening these files for Read/Write permissions, it Locks the files, and does not allow any other access until Clip Gallery is closed. In a shared networking environment, if User1, who is a network administrator, or someone in a group or policy that is allowed full or read/write/change permissions, runs Clip Gallery, the CAG files will be accessed with Read/Write access and Locked from use by all other users attempting to run Clip Gallery. If User2 or any other user attempts to run Clip Gallery while User1 is still running Clip Gallery, User2 and all other users who attempt to run Clip Gallery will receive the error. This will continue to be the case until User1 closes Clip Gallery.

