Microsoft KB Archive/835779

= You cannot remove an attachment from a custom form by using Outlook Web Access in Exchange Server 2003 =

Article ID: 835779

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

-





SYMPTOMS
When you try to remove an attachment from a custom form by using Microsoft Outlook Web Access (OWA), you receive the following error message:

The page cannot be displayed

There is a problem with the page you are trying to reach and it cannot be displayed.

Please try the following:
 * Click the Refresh button, or try again later.

HTTP 500.100 - Internal Server Error - Forms Renderer Error

Web Storage System Forms Rendering Engine

Technical Information (for support personnel)
 * Error Type:

Server Error

HrResolveMimeUrl failed, hr=0x800cce05.
 * More information:

Microsoft Support



CAUSE
This problem occurs if the file name of the attachment contains a special character, such as an ampersand (&). For example, you cannot remove an attachment that is named Test&File.txt.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size     File name --  27-Feb-2004  00:54  6.5.6980.72  692,736  Exwform.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
This hotfix only fixes the problem in OWA custom form items that are created after you apply the hotfix. You will not be able to delete any attachments whose filenames contain special characters that are attached to OWA custom forms that existed before you applied the hotfix. To correct this problem for OWA custom forms that existed before you applied the hotfix, remove the form items, and then re-attach the files.

Additional query words: XCCC

Keywords: kbhotfixserver kbqfe kbexchange2003presp1fix kbqfe kbfix kberrmsg kbbug KB835779

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.