Microsoft KB Archive/326204

= PRB: Windows Installer Service Cannot Be Accessed =

PSS ID Number: 326204

Article Last Modified on 12/27/2003

-

The information in this article applies to:


 * Microsoft Windows 2000

-



This article was previously published under Q326204



SYMPTOMS
When you apply custom application images that are created for the Microsoft Windows Installer applications by using an earlier version of Windows Installer on a system that is running Microsoft Windows 2000 with Service Pack 3, the original application install CD may be requested during first run, download, or access to the application.



CAUSE
This problem occurs because Windows Installer has not been informed that the applications are fully installed. This occurs because the configuration data of the Windows Installer does not have this information. This is because of an issue between Microsoft Windows Installer 1.1 and Windows Installer 2.0, where the configuration data location for installed applications is changed.



RESOLUTION
To work around this problem, provided that the machine configuration is not one of multiple users with per-user installations, include the migration tool in the setup procedure.

The migration tool can be included in the setup procedure to run one time after the application image has been applied. The tool is Msiregmv.exe. This tool must be included in the operating system (OS) image and must be scheduled to execute on first boot after the application image is applied to the system. After the migration tool is executed, a restart is then required before you execute the applications.

The Msiregmv.exe tool may be located in either of the following locations:
 * %windir%\servicepackfiles\i386\msiregmv.exe
 * windir%\system32\msiregmv.exe



STATUS
This behavior is by design.

Keywords: kbMSCCSearch kbPubTypeKC kbprb KB326204

Technology:

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.