Microsoft KB Archive/273847

= XCLN: Error Message Occurs When Opening the Instant Messaging Object =

Article ID: 273847

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q273847



SYMPTOMS
When you attempt to open the Instant Messaging object or when you attempt to retrieve properties on the object, you may receive the following error message:

Error

IIS returned unexpected results. Trying this operation again or restarting IIS may correct the problem.



CAUSE
This issue can occur if you do not have sufficient permissions to access the Microsoft Internet Information Service (IIS) metabase. To open the Instant Messaging object, you must have permissions to read and write to the IIS metabase.



RESOLUTION
To resolve this issue, have an administrator add you to the computer's local Administrators group. You then have access to the metabase, and the ability to review Instant Messaging object(s).



STATUS
This behavior is by design.

Additional query words: IM exch2kp2w

Keywords: kberrmsg kbprb KB273847

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