Microsoft KB Archive/895999

= A conflict resolution message appears on only one client computer when two users save changes to the same message in a public folder at the same time in Exchange Server 2003 =

Article ID: 895999

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
Consider the following scenario. Your organization contains two public folder servers that are running Microsoft Exchange Server 2003. Two users log on to two different Microsoft Outlook client computers. The users change the same message in the public folder. Then, they save the changes to the message at the same time. In this scenario, the conflict resolution message appears on only one client computer.



CAUSE
This problem occurs if a backfill message is in a conflict state. When you respond to a backfill request, the conflict resolution message will not be backfilled if the conflict resolution message exceeds the size limit of a public folder. The conflict resolution message may exceed the size limit of the public folder even if the original message does not exceed the size limit of the public folder. In the scenario that is described in the &quot;Symptoms&quot; section, the conflict resolution message is three times the size of the original message because the conflict resolution message contains three copies of the original message.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this software update requires Microsoft Exchange Server 2003 Service Pack 1.

836993 How to obtain the latest service packs for Exchange Server 2003

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --   21-Jun-2005  03:00  6.5.7233.28     3,261,952  Mdbmsg.dll 04-Jun-2005 01:56                      3,304  Redir.asp 21-Jun-2005 03:33  6.5.7233.28     5,176,832  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB895999

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