Microsoft KB Archive/240851

= PUB 2000: Can Print Only One Copy of Publication on Hewlett Packard LaserJet 3100Se =

Article ID: 240851

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Publisher 2000 Standard Edition

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This article was previously published under Q240851



SYMPTOMS
When you attempt to print multiple copies of your Microsoft Publisher 2000 publication on a Hewlett Packard LaserJet 3100Se, the printer may print only one copy.

This behavior can occur even if you have correctly configured the publication to print more than one copy in the Print dialog box.



CAUSE
This issue occurs if you have installed the Hewlett Packard Service Release 3 patch for the LaserJet 3100Se.



RESOLUTION
To work around this issue, remove the Hewlett Packard Service Release 3 patch for the LaserJet 3100Se, and then reinstall the original printer driver (version 2.0.172) for the LaserJet 3100Se.

For information about how to remove the Service Release 3 patch, please visit the following Hewlett Packard Web site:

http://www.interactive.hp.com/cspt/lj3100_spt/setup/uninstallation.html

For information about how to install the LaserJet 3100Se printer driver, please see the following Hewlett Packard Web site:

http://www.interactive.hp.com/cspt/lj3100_spt/setup/setup.html

For information about how to contact Hewlett Packard to obtain a replacement printer driver, please see the following table.



STATUS


MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 9.00 mspub pub9 pub2k pub2000 individual single hp

Keywords: kbbug kbprint kbenv kb3rdparty kbpending KB240851

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