Microsoft KB Archive/935066

= The system may not correctly detect a Rainbow Sentinel SuperPro USB dongle when a computer that has Winternals Administrator's Pak installed is running Windows XP or Windows Server 2003 =

Article ID: 935066

Article Last Modified on 7/20/2007

-

APPLIES TO


 * Winternals Administrator's Pak 4.2
 * Winternals Administrator's Pak 5.0

-



SYMPTOMS
A computer that has Winternals Administrator's Pak installed is running Microsoft Windows XP or Microsoft Windows Server 2003. On this computer, the system may not correctly detect a Rainbow Sentinel SuperPro USB dongle. This problem prevents the validation of dongle-enabled license keys for Winternals Administrator's Pak.

When this problem occurs, Device Manager may display a USB device with an exclamation point in the Other devices node.



RESOLUTION
To resolve this problem, install the latest Sentinel Protection Driver package. To download this package, click the following SafeNet Web link:

http://www.safenet-inc.com/support/files/Sentinel%20Protection%20Installer%207.0.0.zip

After you install the latest driver, Device Manager correctly displays the Rainbow USB SuperPro dongle in the Universal Serial Bus controllers node.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The updated driver applies to Rainbow Sentinel SuperPro USB dongles only. Parallel port dongles are correctly detected by the following operating systems:
 * Microsoft Windows NT 4.0
 * Microsoft Windows 2000
 * Windows XP
 * Windows Server 2003

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: Winternals 30169

Keywords: kbtshoot kbexpertiseinter KB935066

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.