Microsoft KB Archive/263883

= OL2000: Error Message: There Was a Problem Starting Microsoft Schedule+ =

Article ID: 263883

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q263883



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
After you install and configure Outlook 2000 and try to start Microsoft Schedule Plus 7.0 by clicking New Contact, you receive the following error message:

There was a problem starting Microsoft Schedule+

When you double-click the Outlook 2000 icon on your desktop, you receive the following error message:

Unable to open your default e-mail folders. An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.dll. Be sure the service is correctly installed and configured.



CAUSE
Outlook is installed in the Internet Mail Only (IMO) mode in the registry.



RESOLUTION
To resolve this problem, Outlook must be in the Corporate or Workgroup (CW) mode for Schedule+ to function normally. To change the mode that Outlook uses, change the registry value in the MapiPresent registry key from 1 to 0.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To change the registry value in the MapiPresent registry key from 1 to 0:  Quit Outlook. Click Start, click Run, type regedit in the Open box, and then click OK. Locate and click the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Schedule+\Application\MapiPresent

 Right-click the MapiPresent key, and then click Modify. Change value in the Value Data box from 1 to 0, and then click OK. Quit Registry Editor.</li></ol>

After you modify the registry and start Schedule+, you are prompted to for setup information even though you have used Outlook. To finish the setup procedure:
 * 1) Double-click Schedule+.
 * 2) When you are prompted to either join a group or stand alone, click the option that you want.
 * 3) When you are prompted to either create a new.scd file or to locate one that already exists, click Locate file, and then click the .scd file that you used previously on your local hard disk.

Additional query words: OL2K

Keywords: kbprb KB263883

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