Microsoft KB Archive/280725

= USB Keyboard Layout Incorrectly Changes to English 101 =

Article ID: 280725

Article Last Modified on 4/30/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q280725



SYMPTOMS
When you connect a USB Japanese 106/109 keyboard or a USB ten-key keyboard, the device may begin to work in an English 101/102 keyboard layout. Also, if you have another keyboard connected to the PS/2 port, the device begins to work as an English 101/102 keyboard also.



CAUSE
This behavior can occur for either of the following reasons:
 * Your USB keyboard has a chip that has the Plug and Play ID defined as USB English 101/102 keyboard. Some USB Japanese 106/109 keyboards have an English 101/102 keyboard chip that also shares the Plug and Play ID. If you connect this type of USB Japanese 106/109 keyboard to your computer, Windows 2000 detects it as an English device, changing your system keyboard layout to English 101/102.
 * The Plug and Play ID for your USB keyboard is not defined in Keyboard.inf file. If the Plug and Play ID for your USB keyboard is not defined in the Keyboard.inf file, Windows 2000 cannot identify your keyboard model name. When you connect this type of Japanese 106/109 keyboard or USB ten-key keyboard, the device is treated as an HID keyboard device. In Windows 2000, the default is specified as a USB English 101/102 keyboard.

Because Windows 2000 only handles a single layout, all keyboards that are connected to your computer will be laid out in English 101/102 after the computer is rebooted.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time     Size    File name -  12/11/2000  06:02pm  25,364  Keyboard.inf



WORKAROUND
To resolve this problem, change the layout to Japanese 106/109 keyboard:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click System.
 * 2) On the Hardware tab, click Device Manager.
 * 3) Click the plus sign (+) next to Keyboard to expand the branch.
 * 4) Double-click English 101/102 Keyboard or Microsoft Natural PS/2 Keyboard.
 * 5) On the Driver tab, click Update Driver.
 * 6) Click Next.
 * 7) Click Display a list of the known drivers for the device so that I can choose a specific driver, and then click Next.
 * 8) Click Show all hardware of this device class, click Japanese PS/2 Keyboard (106/109 Key), and then click Next.
 * 9) Follow the instructions to update the driver. After the process is finished, reboot your computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Windows 2000 can detect the keyboard layout as USB Japanese 106/109 if the chip has the Plug and Play ID defined as the Japanese 106/109 keyboard layout (for example, as in the NEC 109 USB keyboard model PK-KB001).

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

822190 Japanese 106/109 keyboard uses an English 101/102 keyboard layout when you connect to a Terminal Server in a Terminal Services session

Keywords: kbhotfixserver kbbug kbfix kbqfe kbwin2000presp2fix KB280725

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