Microsoft KB Archive/27786

Word: Word Disk Does Not Start Computer PSS ID Number: Q27786 Article last modified on 12-01-1992 PSS database name: M_WorD

3.00 3.01 3.02 4.00 5.00 5.10

MACINTOSH

Summary:

Using the incorrect Microsoft Word for the Macintosh version 3.x disk to start the computer causes the machine to reject the disk. Using any of the Word version 4.0 or version 5.0 disks causes the computer to reject the disk because no Apple System is included with Word version 4.0 or later.

With Word version 3.x, the Macintosh uses the Program disk on systems configured with 800K or larger disk drives, or the System disk on systems configured with 400K disk drives, to start the computer. These disks are included in the Word package. The other disks that ship in the Word package (Utilities disk in the 800K package and the Utilities and Program disks in the 400K package) are not intended to perform this function. Therefore, they do not contain a System Folder, which is necessary to start the Macintosh.

If you are using the correct startup disk with the correct disk configuration and the computer still rejects the disk, call Microsoft End User Sales at (800) 426-9400 or Microsoft International Customer Service at (206) 936-8661 for a replacement.

Additional reference words: 3.0 3.00 3.01 3.02 4.00 5.00 5.10

Copyright Microsoft Corporation 1992.