Microsoft KB Archive/163421

= OL97: Connect Error Using SPRYNET Internet Mail with Outlook =

Article ID: 163421

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q163421



SYMPTOMS
When you start Microsoft Outlook 97 or initially connect to your SPRYNET Internet Mail server, you may receive the following error message:

You could not be logged on to mail server: servername. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.

Following this message, you may notice that sent mail does not leave your Outbox.



WORKAROUND
This problem may be caused by incorrect settings in the Internet Mail Service properties. Follow these steps to troubleshoot this problem:

NOTE: If you use the Internet Mail Enhancement Patch, see the section following these steps.
 * 1) From the Windows Desktop, click Start, point to Settings, and click Control Panel to open Control Panel.
 * 2) Double-click to open the Mail And Fax icon. You may only have a Mail icon if you did not install Fax services.
 * 3) If you have more than one profile, click the Show Profiles button and under the General tab, click the profile that contains your SPRYNET Internet Mail settings.
 * 4) Click the Properties button to open the Profile Properties dialog box. Under the Services tab, you should see the Internet Mail service. If not, use the Add button to add Internet Mail.
 * 5) Under the Services tab, click Internet Mail, and then click the Properties button to open the Internet Mail Properties dialog box.
 * 6) Under the General tab and Mailbox Information, type m1.sprynet.com in the Internet Mail Server box.

NOTE: If your mail server information is different than listed above, use the server name provided by SPRYNET.
 * 1) In the Account Name box, type the user's e-mail name and e-mail password. The e-mail password is all lowercase letters with a number in the middle (example: dogs2cats). Complete the remaining Personal Information.
 * 2) Click OK, OK, and Close to close all dialog boxes.

Incorrect Settings Using the Internet Mail Enhancement Patch (IMEP) Service

 * 1) From the Windows Desktop, click Start, point to Settings, and click Control Panel to open Control Panel.
 * 2) Double-click to open the Mail And Fax icon. You may only have a Mail icon if you did not install Fax services.
 * 3) If you have more than one profile, click Show Profiles and on the General tab, click the profile that contains your SPRYNET Internet Mail settings.
 * 4) Click Properties to open the Profile Properties. On the Services tab, you should see the Internet Mail service. If not, use the Add button to add Internet Mail.
 * 5) On the Services tab, click Internet Mail, and then click Properties to open the Internet Mail Properties.
 * 6) Click the Servers tab and in the Outgoing Mail (SMTP) box type, IN LOWERCASE, m1.sprynet.com.
 * 7) In the Incoming Mail (POP3) box type, IN LOWERCASE, m1.sprynet.com.

NOTE: If your mail server information is different than listed above, use the server names provided by SPRYNET.
 * 1) In Account Name, type the user's e-mail name, and in Password, type in your password. The e-mail password is all lowercase letters with a number in the middle (example: dogs2cats).
 * 2) Click OK, OK, and Close to close all dialog boxes.

Start Outlook and try to send a message.



MORE INFORMATION
SPRYNET's Internet Mail system currently uses one server for both receipt and sending of messages. If no server is specified in the Advanced Options of the original Internet Mail service profile, the Internet Mail server box will identify both the mail server from which you receive mail (incoming) and the mail server from which mail is sent (outgoing).

The server name must be typed into both the Incoming Mail (POP3) and the Outgoing Mail (SMTP) boxes if you are using the IMEP.

To obtain your personal SPRYNET e-mail account information contact SPRYNET Technical Support at the following telephone number:

206-957-8998

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: connection isp

Keywords: kb3rdparty KB163421

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