Microsoft KB Archive/221777

= BUG: "Cannot Start Service" Error Starting OLAP Services =

Article ID: 221777

Article Last Modified on 11/17/2003

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APPLIES TO


 * Microsoft SQL Server OLAP Services
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q221777



BUG #: 333 (plato7x)



SYMPTOMS
Starting Microsoft OLAP Services may generate the following error:

Cannot start service. Access denied.



CAUSE
There is a bug in Windows NT that denies access to folders that have spaces in their names if there is also another folder with an identical name up to the first space located on the same drive.

For example, the default installation location for OLAP Services is c:\Program Files\OLAP Services. If the server already has a folder called c:\Program, the preceding error message may appear when OLAP Services tries to start.



WORKAROUND
To work around this problem, delete or rename the duplicate folder (in the preceding example, the c:\Program folder) on the server or install OLAP Services to a location other than the default folder that does not conflict with existing folder names.



STATUS
Microsoft has confirmed that this is a problem in SQL Server OLAP Services version 7.0.



MORE INFORMATION
For additional information about the Windows NT problem with duplicate folder names and spaces, please see the following article in the Microsoft Knowledge Base:

179147 Access Denied Starting Program

Keywords: kbbug kbnofix KB221777

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