Microsoft KB Archive/940619

= After you install Systems Management Server 2003 Service Pack 3, the Client Configuration Manager may return incorrect error codes when a remote client computer is unreachable =

Article ID: 940619

Article Last Modified on 8/28/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003 Service Pack 3, when used with:
 * Microsoft Systems Management Server 2003

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SYMPTOMS
After you install Microsoft Systems Management Server (SMS) 2003 Service Pack 3, the Client Configuration Manager may return incorrect error codes when a remote client computer is unreachable. The Client Configuration Manager returns error code 5 instead of error code 53.

Note Error code 5 indicates that access is denied. Error code 53 indicates that the network path is not found.

For example, when the remote client computer is shut down, the Ccm.log file may include information that resembles the following:

ERROR: Connected to  registry, but couldn't connect to the \\ \admin$ share using account ''

ERROR: Unable to access target machine for request:, machine name:  , error code: 5



RESOLUTION
After you install this hotfix, the Client Configuration Manager returns the correct error code. The Client Configuration Manager returns error code 53 if a remote client computer is unreachable. It returns error code 5 if the remote client computer is reachable but the Client Configuration Manager does not have sufficient permission to access the shared folder.

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Systems Management Server Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How to obtain the latest Systems Management Server 2003 service pack

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Systems Management Server 2003 with Service Pack 3


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB940619

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