Microsoft KB Archive/935468

= Event ID: 7034 and event ID 1000 are logged, and the Microsoft Exchange Information Store service stops unexpectedly on a computer that is running Microsoft Exchange Server 2003 =

Article ID: 935468

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you restart a computer that is running Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service stops unexpectedly for several minutes. Additionally, the following Error events are logged in the event log:

Event 1

Event ID: 7034

Event Source: Service Control Manager

Event Type: Error

Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s).

Event 2

Event ID: 1000

Event Source: Microsoft Exchange Server

Event Type: Error

Description: Faulting application store.exe, version, stamp  , faulting module  , version



CAUSE
This problem occurs because the Microsoft Exchange Information Store service incorrectly calculates the offset value at the end of the header (EOH) for corrupted messages. This behavior causes an access violation.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the following services are restarted automatically when you apply this hotfix:
 * The Microsoft Exchange Information Store service
 * The Microsoft Search service
 * The Internet Information Services (IIS) Admin Service and all dependent services

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: IS cm 74243

Keywords: kbexpertiseinter kbexchstore kbhotfixserver kbqfe KB935468

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