Microsoft KB Archive/821547

= XADM: Some Exchange 2000 Users Cannot Access the Inbox =

Article ID: 821547

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Some of the e-mail users on your Exchange 2000 server cannot access their inboxes. When you view the Application event log in the Event Viewer, you may see events that are similar to the following events: Event Type: Error

Event Source: ESE

Event Category: Transaction Manager

Event ID: 623

Description: Information Store (3524) 23f6e44f-dd32-4f25-aff7-8af40e5904bb: The version store for this instance (3) has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

SessionId: 0xBFE49020 Session-context: 0x00000000

Session-context ThreadId: 0x00001350

Event Type: Error

Event Source: ESE

Event Category: Transaction Manager

Event ID: 623

Description: Information Store (3524) 23f6e44f-dd32-4f25-aff7-8af40e5904bb: The version store for this instance (3) has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

SessionId: 0xBFE40C20

Session-context: 0x00000000

Session-context ThreadId: 0x000017E8

If you restart the Exchange 2000 server, the affected users can access their inboxes.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date     Time    Version     Size        File name -  07-Apr-2003  21:19   6.0.6452.0  3,915,776   Cdoex.dll 07-Apr-2003 21:53   6.0.6452.0  827,392     Davex.dll 07-Apr-2003 20:53   6.0.6452.0  577,536     Dsaccess.dll 07-Apr-2003 19:54   6.0.6452.0  184,320     Dscmsg.dll 07-Apr-2003 21:19   6.0.6452.0  3,575,808   Excdo.dll 07-Apr-2003 20:53   6.0.6452.0  258,048     Exmime.dll 07-Apr-2003 21:53   6.0.6452.0  2,138,112   Exoledb.dll 07-Apr-2003 20:50   6.0.6452.0  81,920      Exosal.dll 07-Apr-2003 21:53   6.0.6452.0  307,200     Exprox.dll 07-Apr-2003 19:41   6.0.6452.0  49,152      Mdbevent.dll 07-Apr-2003 20:23   6.0.6452.0  2,285,568   Mdbmsg.dll 07-Apr-2003 19:43   6.0.6452.0  32,768      Mdbrole.dll 07-Apr-2003 20:54   6.0.6452.0  24,576      Mdbtask.dll 07-Apr-2003 20:52   6.0.6452.0  4,644,864   Store.exe Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB821547

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