Microsoft KB Archive/811549

= Offline files and folders are not available in Windows 2000 Professional =

Article ID: 811549

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you log on to your Microsoft Windows 2000 Professional-based computer, you may find that your offline files and folders are not available. When you view or use a folder that has been made available offline, the files or folders it contains may be missing.



CAUSE
This problem may occur if all the following conditions are true:
 * Your computer is running Windows 2000 Service Pack 3 (SP3) or earlier.
 * Another user logged on to the computer before you logged on to the computer.
 * The other user's local user profile was deleted from the computer.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was corrected in Windows 2000 Service Pack 4 (SP4).

Additional query words: CSC Client Side Caching content lost empty gone

Keywords: kbhotfixserver kbqfe kbtshoot kbfix kbbug KB811549

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