Microsoft KB Archive/884849

= HTML e-mail messages lose their formatting when you use the Exchange Mailbox Merge program to migrate .pst files to Exchange Server 2003 mailboxes =

Article ID: 884849

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you use the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to migrate Microsoft Outlook Personal Folders (.pst) files to mailboxes on your Microsoft Exchange Server 2003 computer, many of the HTML e-mail messages lose their HTML formatting during the migration process. For example, when you view the e-mail messages in your Exchange 2003 mailbox, the message text is rendered in plain text format.



CAUSE
This problem occurs because the Exchange 2003 version of the Mapi32.dll file incorrectly copies the body HTML property as a string instead of as a binary property.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must be running Exchange Server 2003 Service Pack 1 (SP1). For additional information about how to obtain Exchange Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart your computer to install this hotfix. However, the following Exchange services are automatically restarted during the hotfix installation:
 * Microsoft Exchange Site Replication Service
 * Microsoft Exchange Management
 * Microsoft Exchange MTA Stacks
 * Microsoft Exchange Event
 * Microsoft Exchange Information Store
 * Microsoft Exchange System Attendant

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  29-Sep-2004  18:19  6.5.7232.39       635,392  Mapi32.dll



WORKAROUND
To work around this problem, import the .pst file directly into Outlook by using the Outlook client program.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM Exmerge POP3

Keywords: kbqfe kbhotfixserver kbcoexistmigration kbexchange2003presp2fix kbfix kbbug KB884849

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