Microsoft KB Archive/178239

= OL97: Fax to Contact Fails on PBX Systems Due to +1 Prefix =

Article ID: 178239

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q178239



SYMPTOMS
When you attempt to send a fax to a Contact in Microsoft Outlook 97, the fax may fail.



CAUSE
The failure may occur because Outlook appends "+1" to the beginning of the phone and fax numbers. The +1 is the country code for the United States. Certain phone systems, such as PBX systems, may not be able to process the +1 prefix.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97



MORE INFORMATION
Use the following steps to disable the addition of the country code in new telephone numbers:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the General tab, click Dialing Options.
 * 4) Click to clear the check box to "Automatically add country code to local phone numbers."
 * 5) Click OK, and then OK again to close all dialog boxes.

When you add a new phone or fax number to a Contact, Outlook will not add the +1 prefix.

Additional query words: address book

Keywords: kbbug kbpending KB178239

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