Microsoft KB Archive/307060

= Display Is Distorted During Installation of Windows XP on a Portable Computer =

Article ID: 307060

Article Last Modified on 3/10/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q307060



SYMPTOMS
When you install Windows XP on a portable computer that uses the Trident video chipset, some images on the screen may be distorted during the installation.



CAUSE
This behavior can occur because of an issue between the portable computer's system BIOS and the Trident video device driver that comes with Windows XP.



RESOLUTION
To resolve this behavior, obtain an updated system BIOS from the manufacturer. Note that in order to have a stable system, you must perform an in-place upgrade of Windows XP after you flash (renew) the BIOS. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

315341 How to Perform an In-Place Upgrade (Reinstallation) of Windows XP



WORKAROUND
To work around this behavior, turn off VESA support in the system BIOS. Refer to your computer's documentation for instructions, or contact the computer manufacturer if you need assistance with performing this task.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact the manufacturer of your computer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbnofix kbprb kb3rdparty kbdisplay kbgraphic KB307060

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