Microsoft KB Archive/238045

= Encarta Reference Suite 2000: Setup Stops Responding =

Article ID: 238045

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 2000

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This article was previously published under Q238045



SYMPTOMS
When you attempt to install Microsoft Encarta Reference Suite 2000, Setup may stop responding (hang).



CAUSE
This behavior can occur if McAfee Nuts & Bolts 98 is installed on your computer.



RESOLUTION
To work around this issue, remove McAfee Nuts & Bolts 98, install Encarta Reference Suite 2000, and then reinstall McAfee Nuts & Bolts 98. To do this:
 * 1) Press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 2) Click Setup.exe, and then click End Task.

If you receive a message stating that the program is busy or not responding, click End Task again.

NOTE: If the program does not quit, press the restart button on the front of your computer.
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) In the list of installed programs, click McAfee Nuts & Bolts 98, and then click Add/Remove.
 * 4) Click OK, and then click OK again.
 * 5) Close Control Panel.
 * 6) Insert the Encarta Reference Suite 2000 Installation and Resources Disc CD-ROM into the CD-ROM or DVD-ROM drive.
 * 7) Follow the instructions on the screen to install Encarta Reference Suite 2000.
 * 8) Reinstall McAfee Nuts & Bolts 98.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm ers2k hang freeze lock

Keywords: kb3rdparty kbpending kbprb kbsetup KB238045

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