Microsoft KB Archive/200544

= "This program has performed an illegal operation and will be shut down" error message in the Office Shortcut Bar (OSB) when you close the Windows Explorer window in Windows 95 or in Windows 98 =

Article ID: 200544

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition

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This article was previously published under Q200544





For a Microsoft Office 97 version of this article, see 168202.



For a Microsoft Office XP version of this article, see 290120.



SYMPTOMS
When you close a Microsoft Windows Explorer window in Microsoft Windows 95 or Microsoft Windows 98, you may receive an error message similar to the following:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, you receive the following error message

MSOFFICE caused a general protection fault in module USER.EXE at 0003:00001130.

and the Microsoft Office Shortcut Bar closes.

NOTE: This problem does not occur on computers that are running Microsoft Windows NT 4.0.



CAUSE
This problem may occur when the following conditions are true:


 * You click the Office Shortcut Bar menu in the upper-left corner of the Office Shortcut Bar. -and-


 * While the Office Shortcut Bar menu is still displayed, you click the Close button (the "X") in the upper-right corner of Windows Explorer.



WORKAROUND
To prevent this problem from occurring, do not close Windows Explorer when the Office Shortcut Bar menu for the Office Shortcut Bar is visible.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: mom osb gpf ipf crash OFF2000 BUG

Keywords: kbbug kbtshoot kbtoolbar kberrmsg KB200544

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