Microsoft KB Archive/899102

= Internet Explorer 6 stops responding, and you receive an access violation error message when you try to view a Web page that contains a .jpeg file =

Article ID: 899102

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86) Microsoft Windows Server 2003, Standard Edition (32-bit x86) Microsoft Windows XP Service Pack 2 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows XP Service Pack 1

 Microsoft Windows 2000 Service Pack 4

 Microsoft Windows 2000 Professional Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you try to view a Web page that contains a .jpeg file, Microsoft Internet Explorer 6 stops responding. Additionally, you receive an error message that is similar to the following:

Unhandled exception at 0x7d708910 in iexplore.exe: 0xC0000005: Access violation writing location 0x0000006c.

An event ID that is similar to the following event ID may also be logged in the Application log: Event ID: 1000

Source: Application Error

Description: Faulting Application: Iexplore.exe Version: 6.0.2900.2180

Faulting Module: Mshtml.dll Version 6.0.2900.2627

Faulting Address: 0x00268910

<div class="cause_section">

CAUSE
This problem occurs when the Web site contains a malformed .jpeg file that has the wrong values for the number of scan lines. This causes the Mshtml.dll file to access a null pointer when the .jpeg file is rendered.

<div class="resolution_section">

Microsoft Windows Server 2003
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 Service Pack 1
<pre class="fixed_text">Date       Time   Version        Size       File name --- 09-Jun-2005 18:43 6.0.3790.2461  3,109,376  Mshtml.dll

Windows Server 2003
<pre class="fixed_text">Date       Time   Version       Size        File name --- 08-Jun-2005 18:26 6.0.3790.343  2,932,224   Mshtml.dll

Microsoft Windows XP Service Pack 2
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">Date      Time   Version        Size       File name --- 09-Jun-2005 02:40 6.0.2900.2694  3,015,168  Mshtml.dll

Hotfix information for Internet Explorer 6 Service Pack 1
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">Date       Time   Version        Size       File name --- 09-Jun-2005 22:10 6.0.2800.1510  2,704,896  Mshtml.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

Keywords: kbwinserv2003presp2fix kbqfe kbhotfixserver kbie600fix kbfix kbbug kbpubtypekc KB899102

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