Microsoft KB Archive/195437

WINUP-NetZIP Utility Installed; Unable to Access Windows Update

PSS ID Number: Q195437 Article last modified on 06-25-1999

WINDOWS:4.0,5

WINDOWS

=
=========================================================

= SYMPTOMS =

If you have NetZIP installed on your computer and are attempting to access the Windows Update Web site, you may be unable to view Web pages or download components.

= RESOLUTION =

You will be able to use both the NetZIP Utility and view the Windows Update Web site as long as the NetZIP Utility is installed after you’ve already downloaded the necessary components from Windows Update.

  Uninstall the NetZIP Utility using the steps below.   Click Start, point to Settings and then click Control Panel.   Double-click the Add/Remove Programs icon.   Click the NetZIP Utility item and click OK.    Go to the Windows Update Web site using the steps below.   Start Internet Explorer   In the Address Bar, type “http://windowsupdate.microsoft.com/” (without the quotation marks) and press ENTER. </li>  Click Products Updates. </li>  When prompted to download the ActiveX Control, click Yes. </li>  Re-install the NetZIP Utility. </li></ol> </li></ol>

= MORE INFORMATION =

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below:


 * 1) Connect to the Windows Update site at: http://windowsupdate.microsoft.com/
 * 2) Click Support Information
 * 3) Click Submit Windows Update Support Request
 * 4) Follow the instructions provided to submit your question.

= ABOUT NETZIP UTILITY =

The NetZIP Utility is software that compresses and un-compresses files.

= REFERENCES =

For additional information, please see the following article in the Microsoft Knowledge Base:

Q193385 WINUP-Problems When Viewing or Downloading From Windows Update

Additional query words: Net Zip

=
========================================================= Keywords : kbwindowsupdate Version : WINDOWS:4.0,5 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.