Microsoft KB Archive/840721

= Remote user cannot unlock a Terminal Services session in Windows Server 2003 =

Article ID: 840721

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
If a Microsoft Terminal Services session becomes locked, you cannot unlock the session. For example, this problem occurs if a session is locked by a user or by a screen saver that is protected with a password. You must disconnect and then reconnect to access the remote computer again.



CAUSE
This problem occurs because the remote user has the Allow log on through Terminal Services right, but not the Allow log on locally right.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

IA-64   Date         Time   Version            Size    File name --  13-Apr-2004  20:00  5.2.3790.161      167,936  Eventlog.dll     IA-64 13-Apr-2004 20:00  5.2.3790.163    2,038,272  Lsasrv.dll       IA-64 x86   Date         Time   Version            Size    File name --  13-Apr-2004  23:03  5.2.3790.161       64,000  Eventlog.dll 13-Apr-2004 23:03  5.2.3790.163      801,280  Lsasrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: SeInteractiveLogonRight SeRemoteInteractiveLogonRight rights permissions access policy TS autolocked auto-locked passworded screensaver password-protected unable not

Keywords: kbqfe kbhotfixserver kbwinserv2003presp1fix kbpolicy kbuser kbremoting kbsecurity kbfix kbbug KB840721

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