Microsoft KB Archive/319101

= Error Message: Windows Management Instrumentation (WMI) Might Be Corrupted =

PSS ID Number: 319101

Article Last Modified on 8/6/2002

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The information in this article applies to:


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q319101



SYMPTOMS
While you use Windows XP, you may receive any of the following error messages:

Unable to view network properties.

Windows cannot display the properties of this connection. Windows Management Instrumentation (WMI) might be corrupted.

Unable to view System Information (MSinfo32)

If you try to run Windows Management Instrumentation (WMI), you may receive the following error message:

Failed to connect to  due to WMI:Generic failure.

NOTE: To run WMI, type wmimgmt.msc at a command prompt, and then press ENTER.



CAUSE
This behavior can occur if files in the %SystemRoot%\System32\Wbem\Repository folder become corrupted. You receive the error message repeatedly because Winmgmt.exe polls the files every 30 to 60 seconds.



RESOLUTION
To resolve this issue, delete and then re-create the files in the %SystemRoot%\System32\Wbem\Repository folder. To do this, follow these steps:
 * 1) Click Start, and then right-click My Computer.
 * 2) On the shortcut menu, click Manage.
 * 3) In the left pane of the Computer Management console, double-click Services and Applications.
 * 4) Under Services and Applications, click Services.
 * 5) In the right pane of the Computer Management console, locate and then right-click Windows Management Instrumentation.
 * 6) On the shortcut menu, click Stop.
 * 7) Start Windows Explorer, and then locate the %SystemRoot%\System32\Wbem\Repository folder.
 * 8) Delete all of the files in the %SystemRoot%\System32\Wbem\Repository folder.
 * 9) Restart the computer.

The files that were deleted are re-created when the computer restarts.

NOTE: The Windows Management Instrumentation service starts automatically when you restart the computer.

Keywords: kberrmsg kbprb KB319101

Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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