Microsoft KB Archive/916430

= Error messages when you try to start the Setup program for Groove Virtual Office 3.1 or for an earlier version of Groove =

Article ID: 916430

Article Last Modified on 1/10/2007

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APPLIES TO


 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition

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SYMPTOMS
When you try to start the Setup program for Groove Virtual Office 3.1 or for an earlier version of Groove, you may receive certain error messages that indicate a failure in the InstallShield initialization. These error messages include the following error messages:


 * Error: extracting support files
 * Error: installing Ikernel.exe
 * Access is denied
 * Error: loading Type Library/DLL
 * Setup failed to run installation (0x80040707)



RESOLUTION
For the most up-to-date information about InstallShield problems and about how to fix them, visit the following InstallShield Web site:

http://consumer.installshield.com/

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: TCN-01959

Keywords: kbprb kbinfo kbexpertiseinter kbtshoot KB916430

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