Microsoft KB Archive/297403

= Visio2002: &quot;General Protection Fault Visio32&quot; Error Message When You Attempt to Print a Drawing =

Article ID: 297403

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition
 * Microsoft Windows Millennium Edition

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This article was previously published under Q297403





SYMPTOMS
When you attempt to print a Microsoft Visio drawing, you may receive the following error message:

General Protection Fault Visio32

Visio has caused an error in HPCOLOR.DLL.

Visio will now close.

If you continue to experience problems, try restarting your computer.



CAUSE
This behavior occurs if you attempt to print to a Hewlett-Packard (HP) DeskJet 500c printer.



RESOLUTION
To work around this issue, set the Print Color property to something other than Black Text or Color Graphics. To do this, follow these steps:
 * 1) On the File menu, click Print, select HP DeskJet 500c as the printer, and then click Properties.
 * 2) In the HP DeskJet 500c Document Properties dialog box, click Automatic, and then click OK twice.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kberrmsg kbpending KB297403

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