Microsoft KB Archive/245700

= SMS: Software Inventory Does Not Report All Files =

Article ID: 245700

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1

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This article was previously published under Q245700



SYMPTOMS
When Microsoft Systems Management Server (SMS) collects software inventory of .exe files, some files may not be listed in the Manufacturer or Unknown Files section in Resource Explorer.



CAUSE
If the Company Name box (found in the file's properties) does not contain data, the file is not reported during software inventory.

To check if the Company Name box is blank, right-click the file, click Properties, and then click the Version tab. Then view the Company Name box.



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain and Install Systems Management Server 2.0 Service Pack 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Microsoft Systems Management Server 2.0 Service Pack 2 (SP2) has corrected this issue by adding files that do not contain all the data necessary to the Software Inventory Unknown Files section in Resource Explorer.

Additional query words: prodsms

Keywords: kbbug kbnofix kbsms200fix kbsms200presp3 KB245700

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