Microsoft KB Archive/836877

= Win32_PrintJob enumerations with WMI will fail if a printer is offline in Windows 2000 =

Article ID: 836877

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use Windows Management Instrumentation (WMI) under Microsoft Windows 2000, and you enumerate the Win32_PrintJob class, the enumeration will not work if any one of the printers cannot be contacted. When this problem occurs, the Wbemess.log file will contain the following error:

(...) : Polling query select * from Win32_PrintJob failed with error code 80041001. Will retry at next polling interval

No error results are returned for the other printers that are online.



Hotfix information
A newer version of this hotfix is available. For additional information about the newer hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

889405 The process that runs a WMI statement stops responding on a Windows 2000 Service Pack 3 or later-based computer

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name --  10-Mar-2004  20:18  1.50.1085.120   1,093,733  Cimwin32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB836877

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