Microsoft KB Archive/190035

Money 99: Background Color and Style Appear Incorrect

PSS ID Number: Q190035 Article last modified on 03-25-1999

WINDOWS:

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

When you run Money 99, the background colors may appear incorrect and text may be difficult to read, or images on certain screens may be missing.

= CAUSE =

This behavior can occur for any of the following reasons:


 * The Show Images or Load Pictures options are disabled in Microsoft Internet Explorer.
 * The display color palette is set to 16 colors, or the display area is set to 640 X 480 resolution.
 * The .gif and .jpeg file types are not associated with Internet Explorer.
 * The Money image files are missing from the WebCache and Images folders.

= RESOLUTION =

To resolve this issue, enable the Show Images and Load Pictures options in Internet Explorer. To do this, follow the appropriate steps for your version of Internet Explorer:

Internet Explorer 5.0

 * 1) On the Tools menu in Internet Explorer, click Internet Options.
 * 2) On the Advanced tab, scroll down to the Multimedia section in the Settings box.
 * 3) Under Multimedia, click to select the Play Animations, Play Sounds, Play Videos, Smart Image Dithering, and Show Pictures check boxes.
 * 4) Click OK.

Internet Explorer 4.0

 * 1) On the View menu in Internet Explorer 4.0, click Internet Options.
 * 2) On the Advanced tab, scroll down to the Multimedia section.
 * 3) Under Multimedia, click to select the Play Animations, Play Sounds, Play Videos, Smart Image Dithering, and Show Pictures check boxes.
 * 4) Click OK.

If the issue continues to occur, verify that your Windows display color palette is set to 256 Colors or higher, and that your screen resolution is set to 800 X 600 or higher. To do this, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Color Palette or Colors box, click 256 Colors, High Color (16-bit), True Color (24-bit), or True Color (32-bit).
 * 5) Move the Desktop Area or Screen Area slider to the 800 By 600 Pixels or higher position.
 * 6) Click OK. If you are prompted to restart the computer, click Yes.

If the issue continues to occur, verify that the GIF Image and JPEG Image file types are associated with Internet Explorer. To do this, follow these steps:


 * 1) On the Windows desktop, double-click My Computer.
 * 2) On the View menu, click Options or Folder Options.
 * 3) Click the File Types tab.
 * 4) Click GIF Image in the the list of registered file types.
 * 5) Under File Type Details, verify that the Opens With value is set to IEXPLORE.
 * 6) Click JPEG Image in the the list of registered file types.
 * 7) Under File Type Details, verify that the Opens With value is set to IEXPLORE.
 * 8) Click Cancel, and then close the My Computer window.

If the Opens With value for the GIF Image or JPEG Image file type is set to a different value than IEXPLORE, reset the association for the file type. To do this, follow these steps:

  Right-click a blank area on the Windows desktop, point to New, and then click Text Document.   When the new text document appears on the desktop, right-click it, and then click Rename.   To reset the association for the GIF Image file type, type “test.gif” (without the quotation marks), press ENTER, and then click Yes. To reset the association for the JPEG Image file type, type “test.jpg” (without the quotation marks), press ENTER, and then click Yes.   Press and hold down the SHIFT key and right-click the Test.gif or Test.jpg file.   Click Open With.   In the “Choose the program you want to use” box, click Iexplore. </li>  Click to select the “Always use this program to open this type of file” check box, and then click OK. </li></ol>

If the issue continues to occur, reinstall Money 99.

= MORE INFORMATION =

For additional information about how to restore missing images in Microsoft Money, please see the following article in the Microsoft Knowledge Base:

Q183190 Money: No Images Displayed on the Money Home Screen

Additional query words: w_money 7.0 toy

=
========================================================= Keywords : kbdta kbimu Version : WINDOWS: Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1999.