Microsoft KB Archive/197559

INV: Incorrect Security Found When You Type Stock Symbol

PSS ID Number: Q197559 Article last modified on 02-03-1999



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The information in this article applies to:

 == MSN MoneyCentral == 

= SYMPTOMS =

When you type a stock symbol to search for a security, you may find a different security than the one you want to include in your portfolio.

= CAUSE =

This behavior can occur if more than one company uses the same letters for their stock symbols and the only difference between the symbols is in the case of the letters.

= RESOLUTION =

To resolve this issue, type the exact case of the letters for the stock symbol you want to find.

= STATUS =

Microsoft has confirmed this to be a problem in MSN Investor.

= MORE INFORMATION =

To remove an incorrect security from your portfolio and replace it with the security you want to include, follow these steps:

  On the View menu in Portfolio Manager, click View All Accounts.   Right-click the security you want to remove, click Delete, and then click Yes when you are prompted to delete the security.   Repeat step 2 to remove any other incorrect securities from each of your accounts in Portfolio Manager. NOTE: If you want to remove a security from a Closed account or a Watch account that is not displayed, you must click the account name on the View menu.   On the button bar in your Web browser, click Refresh.   Click an account to which you want to add a security.   On the Edit menu in Portfolio Manager, click Record A Buy. </li>  In the Symbol box, type the stock symbol of the security you want to include in your portfolio, using the exact case of the letters for the stock symbol, and then click OK. </li>  Repeat steps 5-7 to add any other securities to each of your accounts in Portfolio Manager. </li>  On the button bar in your Web browser, click Refresh. </li></ol>

To use Portfolio Manager to track multiple securities that use the same stock symbol letters, follow these steps:


 * 1) On the Edit menu in Portfolio Manager, click Record A Buy.
 * 2) Click Find Symbol.
 * 3) In the Enter Name box, type the name of the company you want to track, and then click Find.
 * 4) In the “Make your selection from the list below” box, click the symbol you want to use for the company, and then click OK.
 * 5) Click OK.
 * 6) Repeat steps 1-5 for each security you want to add.

If one company uses the stock symbol XYZP and another company uses the stock symbol XYZp, the company you find when you type a stock symbol in MoneyCentral depends on the exact case of the letters you use when you type the symbol.

The following table shows which company you find when you type a stock symbol using different combinations of upper and lower case letters.

Search Text Search Results —————————-

xyzp XYZp XYZp XYZp xyzP XYZp XYZP XYZP

If you type lower case letters only or a combination of upper and lower case letters, MSN Investor searches first for stock symbols that use a combination of upper and lower case letters, and then for stock symbols that use upper case letters only.

If you type upper case letters only, MSN Investor searches for stock symbols that use upper case letters only.

Additional query words: inv 6.00 capital small ticker

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========================================================= Keywords : kbui mnyinvest kbimu Version : : Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1999.