Microsoft KB Archive/315048

= Error message when you try to use the Tools menu in Outlook: &quot;The operation failed due to a registry or installation problem&quot; =

Article ID: 315048

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q315048



SYMPTOMS
When you try to gain access to the Tools menu so that you can view e-mail accounts or perform a send and receive operation, you may receive the following error message:

The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.



CAUSE
This behavior can occur if your e-mail profile is damaged.



RESOLUTION
To resolve this behavior, create a new e-mail profile.



MORE INFORMATION
For more information about creating a new e-mail profile, click the following article number to view the article in the Microsoft Knowledge Base:

287072 How to create a new e-mail profile for Outlook 2002

Additional query words: ol2003 2l2007 OL2002 reviewdocid

Keywords: kbsetup kbmenu kberrmsg kbprb KB315048

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