Microsoft KB Archive/42863

Capture Twice Causes System to Lock with Hercules Card

PSS ID Number: Q42863 Article last modified on 11-02-1994

5.00 5.50 6.00

MS-DOS

= SUMMARY =

When using Microsoft Word for DOS version 5.0 or 5.5 to capture a graphics screen (such as, Word in graphics mode) after you press SHIFT+PRINT SCREEN to invoke capture, it appears that nothing happens. Pressing SHIFT+PRINT SCREEN twice, followed by pressing ENTER, causes the system to lock.

Please note that this problem occurs only if you use a Hercules graphics card and you configure Capture/s under the following conditions:


 * 1) The Enable Clipping option is selected.
 * 2) The display type is number “5.”

If these conditions exist, your system locks up. You must cold boot your system.

You can avoid this problem by pressing SHIFT+PRINT SCREEN only once. Wait for the program to complete. If you press SHIFT+PRINT SCREEN a second time, you can also press ESC to escape out of the second capture routine.

KBCategory: kbother kbgraphic kbhw KBSubcategory: Additional reference words: video hang freeze 5.00 5.50 ============================================================================= Copyright Microsoft Corporation 1994.