Microsoft KB Archive/287838

= OL2002: Outlook Stops Responding When You Import from an Open Local Hotmail PST File =

Article ID: 287838

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q287838



SYMPTOMS
When you try to import from your Hotmail folders, Outlook may stop responding (hangs) with an &quot;Item could not be found&quot; error message.



CAUSE
This behavior occurs because an Outlook personal folders (.pst) file cannot be opened when you import from it.



RESOLUTION
To resolve this behavior, close the .pst file in Outlook before you try to import from it.

Keywords: kberrmsg kbprb KB287838

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