Microsoft KB Archive/828875

= You cannot move an Exchange mailbox after you use the Exmerge.exe utility =

Article ID: 828875

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 2000 Service Pack 3
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to use the Move Mailbox feature in Microsoft Exchange 2000 Server or in Microsoft Exchange Server 2003, some of the mailboxes cannot be moved. When this problem occurs, the following error events may be logged in the application event log: Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 1008

Description:

Unable to move mailbox ' '. Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider. ID no: 80040301-0000-00000000 For more information, click .

Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 9172

Description:

Failed to copy messages to the destination mailbox store. Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider. ID no: 80040301-0000-00000000 For more information, click .

Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: Move Mailbox

Event ID: 8505

Description:

Unable to move mailbox. A problem occurred while getting the properties for a folder. Folder name: Inbox; Error code: 0x80040301. Run ISINTEG to check for any problem in the database &quot; \ &quot;. For more information, click .



CAUSE
This problem may occur if both of the following conditions are true:
 * You used the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to migrate data between mailboxes in different Exchange organizations and sites.
 * During the Exmerge.exe process, you selected the option to extract associated folder messages from the source store and import the messages to the target store. (In the Source Server dialog box, you clicked Options, and then clicked to select the Associated folder messages check box on the Data tab.)

Note Associated messages are used to store folder rules and views.

When you try to move a mailbox that has been migrated by using Exmerge.exe, the move is not successful because the GetProps method does not retrieve the property value of an Out of Office rule message that is associated with the Inbox of the mailbox.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack or Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: MDB

Exchange 2000 file attributes
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  30-Oct-2003  04:37  6.0.6529.0      3,915,776  Cdoex.dll 30-Oct-2003 04:30  6.0.6529.0        851,968  Davex.dll 30-Oct-2003 04:30  6.0.6529.0         53,248  Davexpc.dll 30-Oct-2003 04:26  6.0.6529.0        131,072  Drviis.dll 30-Oct-2003 04:27  6.0.6529.0        577,536  Dsaccess.dll 30-Oct-2003 03:35  6.0.6529.0        184,320  Dscmsg.dll 30-Oct-2003 03:36  6.0.6529.0        962,560  Emsmdb32.dll 30-Oct-2003 04:29  6.0.6529.0      2,179,072  Ese.dll 30-Oct-2003 04:29  6.0.6529.0         40,960  Eseperf.dll 09-Sep-2003 01:18                      6,991  Eseperf.hxx 30-Oct-2003 04:29                    391,634  Eseperf.ini 30-Oct-2003 04:37  6.0.6529.0      3,575,808  Excdo.dll 30-Oct-2003 04:26  6.0.6529.0         90,112  Eximap4.dll 30-Oct-2003 04:27  6.0.6529.0        262,144  Exmime.dll 30-Oct-2003 03:16  6.0.6529.0        176,128  Exnntp.dll 30-Oct-2003 04:30  6.0.6529.0        143,360  Exodbesh.dll 30-Oct-2003 04:30  6.0.6529.0         57,344  Exodbpc.dll 30-Oct-2003 04:30  6.0.6529.0        200,704  Exodbprx.dll 30-Oct-2003 04:30  6.0.6529.0      2,179,072  Exoledb.dll 30-Oct-2003 04:24  6.0.6529.0         81,920  Exosal.dll 30-Oct-2003 04:26  6.0.6529.0         32,768  Expop3.dll 30-Oct-2003 04:27  6.0.6529.0         32,768  Exproto.dll 30-Oct-2003 04:30  6.0.6529.0        307,200  Exprox.dll 30-Oct-2003 03:39  6.0.6529.0        143,360  Exschema.exe 30-Oct-2003 04:30  6.0.6529.0        315,392  Exsmtp.dll 30-Oct-2003 03:41  6.0.6529.0        675,840  Exwform.dll 30-Oct-2003 03:17  6.0.6529.0        180,224  Exwin32.dll 30-Oct-2003 03:39  6.0.6529.0         40,960  Febecfg.dll 30-Oct-2003 04:26  6.0.6529.0         32,768  Iisif.dll 30-Oct-2003 04:27  6.0.6529.0        135,168  Iisproto.dll 30-Oct-2003 04:28  6.0.6529.0         61,440  Imap4be.dll 30-Oct-2003 03:42  6.0.6529.0        319,488  Imap4evt.dll 30-Oct-2003 03:41  6.0.6529.0        126,976  Imap4fe.dll 30-Oct-2003 04:26  6.0.6529.0        126,976  Imap4svc.dll 30-Oct-2003 04:27  6.0.6529.0         40,960  Jcb.dll 30-Oct-2003 03:16  6.0.6529.0         49,152  Mdbevent.dll 30-Oct-2003 03:33  6.0.6529.0      2,289,664  Mdbmsg.dll 30-Oct-2003 03:18  6.0.6529.0         32,768  Mdbrole.dll 30-Oct-2003 03:36  6.0.6529.0        909,312  Mdbsz.dll 30-Oct-2003 04:27  6.0.6529.0         24,576  Mdbtask.dll 30-Oct-2003 03:16  6.0.6529.0        151,552  Nntpex.dll 30-Oct-2003 04:23  6.0.6529.0         94,208  Peexch50.dll 30-Oct-2003 04:24  6.0.6529.0        397,312  Phatcat.dll 30-Oct-2003 04:26  6.0.6529.0         36,864  Pop3be.dll 30-Oct-2003 03:42  6.0.6529.0        303,104  Pop3evt.dll 30-Oct-2003 03:41  6.0.6529.0         24,576  Pop3fe.dll 30-Oct-2003 04:24  6.0.6529.0         73,728  Pop3svc.dll 30-Oct-2003 03:42  6.0.6529.0        163,840  Protomsg.dll 30-Oct-2003 04:27  6.0.6529.0        532,480  Reapi.dll 30-Oct-2003 04:30  6.0.6529.0        311,296  Resvc.dll 30-Oct-2003 04:26  6.0.6529.0      4,665,344  Store.exe 30-Oct-2003 03:41  6.0.6529.0      3,735,552  Wmtemplates.dll Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Exchange 2003 file attributes
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name --  05-Dec-2003  04:53  6.5.6980.52       372,736  Exsmtp.dll 05-Dec-2003 03:00  6.5.6980.52        49,152  Mdbevent.dll 05-Dec-2003 03:39  6.5.6980.52     3,190,272  Mdbmsg.dll 05-Dec-2003 03:02  6.5.6980.52        24,064  Mdbrole.dll 05-Dec-2003 04:28  6.5.6980.52        13,312  Mdbtask.dll 05-Dec-2003 04:25  6.5.6980.52     5,044,224  Store.exe Important To enable this hotfix functionality, you must edit the registry. Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Add the following registry subkey and values:

Value name: Ignore Bad Oof Rule

Value Type: REG_DWORD

Value data: 0 or 1

A value data of 1 enables the hotfix functionality.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
After you install the hotfix that is described in this article, the following event ID 8533 is logged in the application event log when the GetProps method cannot retrieve the property value of an Out of Office rule message that is associated with the Inbox of a mailbox. Event ID 8533 does not prevent you from successfully moving the mailbox.

Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: Move Mailbox

Event ID: 8533

Description:

A problem occurred while getting the properties for  OOF message. Error code: -2147221233. Try to clear the rules or run ISINTEG to check for any problem in the database &quot; \ &quot;. For more information, click http://search.support.microsoft.com/search/?adv=1.

For additional information about the Exmerge.exe utility, click the following article number to view the article in the Microsoft Knowledge Base:

174197 Microsoft Exchange Mailbox Merge program (Exmerge.exe) information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB828875

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