Microsoft KB Archive/285323

= Crimson Skies Error Message: Fatal Exception 0E Has Occurred at 0028:02800240 =

Article ID: 285323

Article Last Modified on 6/20/2005

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APPLIES TO


 * Microsoft Crimson Skies

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This article was previously published under Q285323



SYMPTOMS
When you play a mission in Microsoft Crimson Skies, you may receive the following error message:

Fatal exception 0E has occurred at 0028:02800240



CAUSE
This behavior can occur if a Turtle Beach Santa Cruz sound card is installed in your computer.

The Santa Cruz sound card is not fully compatible with Microsoft DirectX DirectSound.



RESOLUTION
To work around this issue, reduce the Effects volume in the game:
 * 1) Start Crimson Skies.
 * 2) On the main screen, click Preferences.
 * 3) Click Audio.
 * 4) Move the Effects Volume slider all the way to the left.
 * 5) Click Accept Changes.

You may be able to work around this issue by downloading and installing the latest drivers from the following Turtle Beach Web site:

http://www.voyetra-turtle-beach.com/

After you install the latest driver for the Santa Cruz sound card, disable Direct Sound Acceleration in the Santa Cruz Control Panel:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Santa Cruz Control Panel.
 * 3) Click the Other tab.
 * 4) Click to clear Enable Direct Sound Acceleration.
 * 5) Close Santa Cruz Control Panel.
 * 6) Restart the game.



MORE INFORMATION
To determine the manufacturer and model of your sound card:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Device Manager tab.
 * 4) Click the PLUS SIGN (+) next to Sound, video and game controllers to expand the branch.
 * 5) Note the manufacturer and model of the sound card that is listed in the Sound, video and game controllers branch.
 * 6) Click OK, and then close Control Panel.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: msgame 1.00 crimsonskies sound audio performance

Keywords: kberrmsg kbprb kbsound kbconfig KB285323

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