Microsoft KB Archive/217116

= WINUP: "Permission Denied" Error Message When You Access Windows Update Web Site =

PSS ID Number: 217116

Article Last Modified on 6/6/2003

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The information in this article applies to:


 * Microsoft Windows Update, when used with:
 * Microsoft Internet Explorer version 6 for Windows NT 4.0

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This article was previously published under Q217116



SYMPTOMS
When you access the Windows Update Web site, you may receive either of the following error messages:

Internet Explorer Script Error

An error has occurred in the script on this page.

Line:

Char:

Error: Permission Denied: 'Parent.GblSync'

Code: 0

-or-

Internet Explorer Script Error

An error has occurred in the script on this page.

Line:

Char:

Error: Permission Denied: 'Parent.GblLock'

Code: 0



CAUSE
This behavior may occur if your Internet Service Provider (ISP) uses auto-configuration servers with Internet Explorer.



RESOLUTION
To resolve this behavior, disable auto-configuration in Internet Explorer. To do so, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Internet icon.
 * 3) Click the Connection tab.

Note To access the auto-configuration settings for Internet Explorer version 5.0 and later, click the LAN Settings button on the Connection tab.
 * 1) In the Automatic Configuration box, click the Configure button.
 * 2) Remove the text in the URL text box.
 * 3) Click OK, and then click OK again.

Additional query words: WINUP

Keywords: kbprb kbwindowsupdate KB217116

Technology: kbIE600Search kbIE600WinNT400 kbIENT400Search kbIEsearch kbOSWinSearch kbWinUpdate kbWinUpdateSearch

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