Microsoft KB Archive/318855

= WD2002: Error Message, Word Quits If You Try to Paste Table Cells =

Article ID: 318855

Article Last Modified on 6/1/2006



This article was previously published under Q318855



SYMPTOMS
If you try to copy and paste table cells, you may receive the following error message:

This feature is disabled because it is not compatible with Microsoft Word 97.

If you try to paste the table cells in HTML or RTF format, Word 2002 may quit. You may receive the following Office Watson error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

These problems occur if you activate the option not to save features that were introduced after Word 97.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP product name Public Update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version  Size       File name -  25-MAR-2002  19:07           5,444,284  Winword.msp 25-MAR-2002 19:56           6,282,208  Winword_Admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time      Version      Size        File name ---  22-MAR-2002  12:56 PM  10.0.3919.0  10,582,344  winword.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbofficexpsp2fix kbhotfixserver KB318855

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