Microsoft KB Archive/883517

= You do not receive the &quot;Safe to remove hardware&quot; message when you click the &quot;Safely Remove Hardware&quot; icon in Windows XP =

Article ID: 883517

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you click the Safely Remove Hardware icon in the notification area to eject a device bay device, you do not receive the following message indicating that it is safe to remove the device:

Safe to remove hardware



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name ---  19-Aug-2004  21:33  5.1.2600.2507   2,136,064  Ntkrnlmp.exe 19-Aug-2004 20:37  5.1.2600.2507   2,056,704  Ntkrnlpa.exe 19-Aug-2004 20:37  5.1.2600.2507   2,015,232  Ntkrpamp.exe 19-Aug-2004 21:31  5.1.2600.2507   2,180,352  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
A device bay is a mechanism that lets you add peripheral devices without opening the computer's chassis.

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kbqfe kbhotfixserver KB883517

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