Microsoft KB Archive/914399

= FIX: You may receive a Bugcheck 0x1d error message when you use multiple applications that each access the same instance of the sound card in Windows XP =

Article ID: 914399

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
Consider the following scenario. In Microsoft Windows XP, you use multiple applications. Each application accesses the same instance of the sound card. For example, these applications may be audio-encoding applications. In this scenario, you may receive a Bugcheck 0x1d error message.



CAUSE
This issue occurs because memory in the driver that is used to split the audio is corrupted.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Bugcheck 0x1d splitter.sys

Keywords: kbfix kbqfe kbhotfixserver KB914399

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