Microsoft KB Archive/324517

= &quot;Mapisrvr.exe. Cannot access the necessary file Gapi32.dll&quot; error message when you run WinDoctor in Office 2000 =

Article ID: 324517

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition

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This article was previously published under Q324517



SYMPTOMS
If you use the Norton WinDoctor utility in Norton SystemWorks 2000, you may receive a message similar to the following:

Mapisrvr.exe. Cannot access the necessary file Gapi32.dll.



CAUSE
This error message is falsely reported by WinDoctor in most cases. If there are no problems with Windows or any programs, you can safely ignore the message.



RESOLUTION
To resolve this issue, follow these steps to set WinDoctor to ignore the error message:
 * 1) When you receive the error message, click Advanced on the View menu.
 * 2) Right-click the error message, and then click Ignore Selected Problem.
 * 3) Quit WinDoctor, and then restart WinDoctor.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

If additional symptoms that may be related to this issue occur, visit the following Symantec Web site for support information:

Symantec Service and Support

http://www.symantec.com/techsupp/

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OFF2000

Keywords: kbtshoot kbstartprogram kberrmsg kbprb KB324517

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