Microsoft KB Archive/946154

= When you enroll a fingerprint for a user profile in a Communicator 2007 Phone Edition-based device, it cannot unlock the device =

Article ID: 946154

Article Last Modified on 12/17/2007

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APPLIES TO


 * Microsoft Office Communicator Phone Edition

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SYMPTOMS
When you enroll a fingerprint for a user profile in a Microsoft Office Communicator 2007 Phone Edition-based device, you experience the following symptoms:
 * Sometimes the enrollment process does not exit, and it does not match any of the four fingerprint scans that are made during the enrollment process.
 * If the fingerprint is enrolled, it cannot unlock the Communicator 2007 Phone Edition-based device.



CAUSE
This problem occurs because of a fault in the AEEnroll fingerprint driver.



RESOLUTION
To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article:

946149 Description of the Communicator 2007 Phone Edition update: December 17, 2007



STATUS
Microsoft has confirmed that this is a problem in Microsoft Office Communicator 2007 Phone Edition.

Additional query words: Tanjay, Office Phone,devices

Keywords: kbqfe kbfix kbbug kbexpertiseinter KB946154

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