Microsoft KB Archive/83839

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MS Excel GP Faults or Hangs with Powergraph Ergo Video Card

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ID: Q83839

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11
 * Microsoft Excel for Windows, version 3.0

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SYMPTOMS
If your system has an STB Powergraph Ergo video card, and run Microsoft Excel for Windows, version 3.0 you may experience unrecoverable application errors (UAEs) with Microsoft Windows 3.0 or general protection (GP) faults in Windows 3.1

The Powergraph Ergo video card may also cause the system to stop responding (hang) if you use Microsoft Excel 3.0's Print Preview.

CAUSE
These symptoms are caused by problems in the video driver and the Ergo video card BIOS.

WORKAROUND
According to Simply the Best (STB) technical support, you should obtain the most recent version of the Windows video drivers for the Powegraph Ergo video card. The most recent drivers are available from the STB Bulletin Board Service (BBS), at (214) 437-9615. The file containing the drivers is STBWIN3.ZIP. For a fee, the drivers can also be obtained on a disk from STB.

If problems persist, you may need to update the BIOS on the video card. The most recent version of the video BIOS is version 1.6.

MORE INFORMATION
The Powergraph Ergo is a SuperVGA video card capable of non-interlaced 1280 x 1024 resolution.

For more information contact STB technical support.

The STB product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding the product's performance or reliability.

Additional query words: gpf 3.0 3.0a 3.00a 3.1 Super VGA best freeze lock up

Keywords :

Version : WINDOWS:3.0,3.0a,3.1,3.11

Platform : WINDOWS

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Technology :