Microsoft KB Archive/114377

{| The information in this article applies to:
 * width="100%"|
 * Microsoft Windows operating system versions 3.1, 3.11
 * Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS
When you use the Hewlett-Packard (HP) printer driver for the LaserJet 4 Plus or 4M Plus Printing System for Windows (version 3.1) or for the DeskJet 500 Series (version 4.0), one or more of the following problems occurs:


 * 0 or zero-byte files appear in Print Manager.
 * SPL files remain in the TEMP directory after the print job is finished.
 * A document sent to the printer multiple times does not print.
 * Several print jobs are in the queue, but only the first job prints.

CAUSE
HP ships a version of PRINTMAN.EXE on its disk set that is incompatible with Windows and Windows for Workgroups. Therefore the resolution below requires a non-HP disk set.

RESOLUTION
To correct this problem, expand PRINTMAN.EXE from Microsoft Windows or Windows for Workgroups disks. For example, to manually expand PRINTMAN.EXE from drive A to a Windows directory called "Windows," type the following at an MS-DOS command prompt:

expand a:\printman.ex_ c:\windows\printman.exe PRINTMAN.EX_ is on Product/Version           1.44 megabyte 3.5-inch    1.2 megabyte 5.25-inch ---           --    -- Windows 3.1                          4                          4 Windows 3.11                        4                          5 Windows for Workgroups 3.1          5                          7 Windows for Workgroups 3.11         3                          5

MORE INFORMATION
Below are the file sizes of the PRINTMAN.EXE files provided by HP and included with various versions of Windows and Windows for Workgroups.

Provider                    File size in bytes ---

Hewlett-Packard             71,024 Windows 3.1                 43,248 Windows for Workgroups 3.1  69,504 Windows for Workgroups 3.11 71,824 Windows Printing System     71,184
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Last reviewed: September 9, 1996

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