Microsoft KB Archive/180108

= Small Business Server 4.0 Readme.wri File =

Article ID: 180108

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0

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This article was previously published under Q180108



SUMMARY
This article contains a copy of the information in the Readme.wri file included with BackOffice Small Business Server version 4.0.



MORE INFORMATION
Microsoft BackOffice Small Business Server

RELEASE NOTES Important: Read Setup Notes before you install Small Business Server.

Setup Notes

Microsoft BackOffice Small Business Server requires a minimum of 1.5 gigabytes of free disk space. Make sure that the hard drive on which you wish to install Small Business Server has at least 1.5 gigabytes of free disk space. If your hard drive has a previous installation of Windows NT and does not have 1.5 gigabytes of free space, you may be asked if you would like to upgrade the existing Windows NT. Do not choose to upgrade the previous installation of Windows NT. To free up the required disk space, you may wish to delete the existing installation of Windows NT.

Microsoft BackOffice Small Business Server requires NTFS formatting to operate correctly. Most hard drive configurations will be automatically converted to NTFS formatting. However, under some circumstances, you will be given the option to select FAT formatting instead of NTFS. Make sure you choose NTFS formatting. Microsoft BackOffice Small Business Server requires the enhanced security provisions of NTFS formatting to function correctly.

Before you install Microsoft BackOffice Small Business Server on a computer that already has files on the hard drive(s), back up any files that you wish to retain. Some installation configurations will require you to repartition, reformat, or delete existing files on the hard drive. Make sure that you have backed up any files you wish to retain before you start the installation.

FAT32 partitions are not supported. Windows NT and Microsoft BackOffice Small Business Server do not support FAT32 formatting. If you wish to install on an existing FAT32 partition, you must delete the FAT32 partition prior to starting the installation. Remember to back up any files you wish to retain.

Follow these steps if your network card is not detected during setup. During the setup process, if a network card is not detected and a modem is attached to your computer, you will see the following message during the network adapter detection phase of setup:

"A setup parameter specified by your system administrator or computer manufacturer is missing or invalid. Setup may therefore ask you to provide this information. You may wish to inform your system administrator or computer manufacturer that the detectadapters section is missing or invalid."

In this event, Small Business Server will install the MS Loopback adapter. This adapter is a software driver that simulates a network adapter driver for internal loopback operation only. The MS Loopback driver does not provide full network communication functionality. It is used for diagnostic purposes only. Small Business Server will not communicate on your network until a network card is installed and the MS Loopback adapter is removed. After Small Business Server Setup is complete and the server has rebooted, perform the following steps to remove the MS Loopback adapter and install the driver that matches the network adapter that is installed in the Small Business Server.

1. On the Start menu, click Settings and then click Control Panel. 2. Double click Network and select the Adapters tab. 3. Click Add. 4. Select your network card from the adapter list or click Have Disk and specify the path to the network card driver files. 5. Select MS Loopback adapter and click Remove. 6. Click the Bindings tab. 7. Click the Protocols tab and click Properties. 8. On the IP Address tab, enter the following: IP Address 10.0.0.2 Subnet Mask   255.255.255.0 Default Gateway 9. Click OK and then Close, and click Yes when prompted to restart your computer.

Turn on external modems before you start Small Business Server Setup. If your server computer has an external modem, you must plug it in, connect it to the server, and turn it on before you run Small Business Server Setup. Setup will not detect the modem if it is turned off or not connected.

If a modem is not detected, the following Small Business Server services will not be installed: Remote Access Service, Microsoft Modem Sharing Service, Microsoft Fax Service, and the Internet Connection wizard.

At least one Class 1 modem is required to complete Small Business Server Setup. If the server does not have at least one modem installed, Small Business Server will not install correctly. If the modem is external, it must be connected and turned on. If your modem has not been properly detected, Windows NT Setup will prompt you to select the proper modem and insert the modem driver floppy disk if necessary.

Microsoft suggests that you install two modems: one for your ISP connection and incoming Dial-Up Networking calls and one for fax.

Follow these steps to create boot disks. 1. Insert Disc 1 into the CD-ROM drive. 2. Open a command box by clicking Programs on the Start menu and clicking Command Prompt. 3. In Command Prompt, change the drive to your CD-ROM drive letter. If   your CD-ROM drive is E:, type E: and press the Enter key. 4. Type cd i386. 5. Type winnt32 /ox. 6. After the third boot floppy disk is created, copy winnt.sif from d:\support directory (replace d: with the correct drive letter for your   CD-ROM) to BOOT DISK #2.

Note: If you wish to run the emergency repair process, you will need three boot disks without winnt.sif on boot disk #2.

The Start Here book is on Disc 2. 1. Put Disc 2 into your CD-ROM drive. 2. Double-click My Computer, double-click the icon for your CD-ROM drive, and then double-click the StartHre folder. 3. Select Shtoc.doc to read the table of contents. 4. In the StartHre folder, select the chapter file you want to read.

Do not apply NT Service Pack 3 to your Small Business Server. Do not apply NT Service Pack 3 to your Small Business Server. You are already running Service Pack 3. Reapplying Service Pack 3 may cause errors and other problems in your Small Business Server.

When you run Setup from floppy disks, remove the floppy disk after you insert Small Business Server Disc 1. After you are asked to insert Small Business Server Disc 1and click Continue, remove the floppy disk from your computer. If you see the message, "Could not find NTLDR," this is the cause. Simply remove the floppy disk and restart the system.

"Could not find NTLDR" message appears during setup. Please remove floppy disk 3 from the floppy drive and restart the system.

Read this section for OEM / VAR custom driver installation procedures. If you want to install Small Business Server on a computer that requires a custom driver (such as a SCSI driver or HAL) that is not supported by Small Business Server Setup, you will need to follow the procedures shown below.

In all the procedures described below, Small Business Server Setup will stop at the Mass Storage Devices page to let you add a custom third-party driver. Small Business Server Setup will also stop at the Hardware Detected page, which will allow you to add a custom HAL if your hardware requires it.

To install a custom driver with Small Business Server Setup using the setup boot floppies (x86 only)

1. Insert Disc 1 into the CD-ROM drive. 2. Open a command window or prompt. 3. In Command Prompt, change the drive to your CD-ROM drive letter. If   your CD-ROM drive is E:, type E: and press the Enter key. 4. Type cd i386. 5. Create a second set of setup boot floppies by running the following command: winnt32.exe /ox (or winnt.exe /ox) 6. Copy the winnt.sif located in this directory to the second setup boot floppy.

Use the boot floppies to begin Small Business Server setup.

To install a custom driver with Small Business Server Setup when starting from an existing OS (Windows 95, Windows NT, DOS)

1. Insert Disc 1 into the CD-ROM drive. 2. Open a command window or prompt. 3. In Command Prompt, change the drive to your CD-ROM drive letter. If   your CD-ROM drive is E:, type E: and press the Enter key. 4. Type cd i386. If you have an Alpha-processor machine, type cd alpha. 5. Copy the unattend.txt file located in this directory to another location on your computer. 6. Open this unattend.txt file in Notepad or a text editor, and change the line: OEMPreinstall=Yes to     OEMPreinstall=No The OEMPreinstall value is located in the [unattend] block of the unattend.txt file. 7. To start Small Business Server Setup, run the following command line: If setting up from Windows NT: winnt32 /e:iisreg.cmd /u:%path%\unattend.txt If setting up from Windows 95/DOS: winnt    /e:iisreg.cmd /u:%path%\unattend.txt /s:%cd%\i386 where %path% is the path to the unattend.txt file that you modified, and %cd% is the drive letter of your CD-ROM drive.

If you are running this from Windows 95, you will need to specify a path to the Small Business Server install files using the /S switch.

To install a custom driver with Small Business Server Setup when starting from a bootable CD-ROM (x86) or ARC Boot menu (Alpha only)

Insert the CD, and start Small Business Server Setup as described in the Start Here book.

Follow these steps to install Small Business Server on a computer with an Alpha processor.

1. Restart the system. 2. When the boot menu appears, select Run a Program. (Your boot menu may   be slightly different.) 3. Type CD:alpha\setupldr. (Some Alpha computers may have a selection   called Install Windows NT from CD ROM on the Supplementary menu.)

When you run Small Business Server Setup on a Windows 95 computer, you must manually restart the computer. If you are installing Small Business Server on a computer that is currently running Windows 95, you must manually restart the computer after the Setup program has finished copying files and the Setup screen disappears. Follow these steps:

1. Insert Small Business Server Disc 1 CD into the CD-ROM drive of your Windows 95 computer. 2. Click Start, click Run, and type: D:\sbssetup where D: is your CD-ROM drive. 3. Click Small Business Server Setup. 4. Wait approximately 5 minutes for Setup to copy files to your hard disk. 5. When the Setup screen disappears, restart your computer. 6. Setup continues normally.

Server Notes

Do not replace the network adapter card that is installed on the server. Microsoft recommends that you do not replace your network adapter card after completing installation. Multiple components are dependent upon the network adapter card configurations, and inconsistent behavior could occur if the card is replaced.

To change the password for the Administrator account, use only the Change Password wizard from the Small Business Server console. The Administrator account is created during setup. Do not change the password for this account from the logon dialog box or the User Manager for Domains. You must change the password only from the Small Business Server console. Only the Change Password wizard takes care of changing the password for the Small Business Server services (Microsoft Exchange, and so on) that run using the Administrator account. To run the Change Password wizard in the console, click Tasks, click Manage Users, select the user account, and click Change Password for a User.

If you inadvertently change the Administrator account password using the Windows NT User Manager, you can repair the dependent services by using the console's Change Password option to change the password a second time.

Do not restart the server using the computer's reset button unless you are sure the computer has stopped responding. Any time you shut down the server, it may take several minutes of apparent inactivity before the server responds. This is because of the large number of services that must stop themselves. Do not restart the computer with the reset button. You may incur data loss and corrupted files, since the disk cache does not get cleared until all the services have stopped and the cache is flushed.

You must be logged on with administrator privileges to run the Manage Server console. If you see the error message, "You must be an administrator to run the console," make sure that you are logged on with administrator privileges and that your network card is working. This error message may also appear if two Small Business Servers are installed on the same physical network. This situation is usually accompanied by an error message indicating that there is a "duplicate name on the network."

To give a user account administrator privileges, log on as administrator, click Start and Manage Server, and click the Manage Users option. Select the user who should be an administrator and click Review or Change User Information. The last step in the wizard will allow the user to be set up as an administrator. Note that administrators can read any file, create new user accounts, reset passwords for others, and so on.

Do not uninstall Internet Explorer from the server. To function properly, the Small Business Server console requires that Internet Explorer be installed. If you uninstall Internet Explorer from the server, you will need to reinstall it for the console to function properly.

Delete the old Windows NT Workstation client machine account before you try to set up the same machine account name again. If you need to repeat a Windows NT Workstation client machine setup with the Set Up Computer wizard, or if the first attempt at setting up the client machine fails, you must first delete the old machine account using More Tasks, Manage Computers, and Remove a Computer from Your Network. Then you can recreate the machine account with the Set Up Computer wizard. Note: this does not apply to Windows 95 clients.

If you wish to make changes to a user's logon script, you need to make the changes to the logon script template file. Each time a user is created or his or her application state is changed with the Set Up Computer wizard, the logon script is regenerated using the logon script template file, c:\smallbusiness\template\template.bat. If you make changes to an existing logon script, the changes will be removed any time that user is selected in the Set Up Computer wizard. If you wish to make permanent changes to the logon scripts, you can edit the template.bat file, and your changes will be propagated to all the logon scripts that are subsequently created.

Make sure you add your changes in the correct location. If you want the new commands to run for every user even if he or she logs onto the server, insert the users immediately before "if "%COMPUTERNAME%" == "" goto proc_test". If you only want the new commands to run on a client machine, insert them immediately before ":exit".

In the Add User wizard, only a–z, A–Z, and 0–9 are allowed in the user name field. This field is used to create your e-mail name and must be compatible with Internet naming standards.

If you grant administrative privileges to a user, you need to create an Exchange profile for that user on the Small Business Server so that the user can use the console and create new accounts. To manage Small Business Server using the console, a user must have an Exchange profile on the Small Business Server. The Administrator account already has an Exchange profile. However, if you add a user account and grant it administrative privileges, you need to create a profile for that user so that he or she can use the console. Follow these steps:

1. Log onto the Small Business Server using the created user account. 2. On the desktop, right-click the Inbox and choose Properties. The Mail dialog box opens. 3. On the General tab, click Add. The Microsoft Exchange Setup wizard starts. 4. Make sure that the Use the following information services button is    selected and that Microsoft Exchange Server is checked. 5. Click Next. 6. Type the name of the Microsoft Exchange server. This is the same as your servername. (If you don't know the name of   Your server, on the desktop right-click Network Neighborhood and    select Properties. This will start the Network Control Panel applet.    Your servername will be listed as Computer Name. Click Cancel to    exit.) 7. Click Next. This screen asks if you travel with this computer. 8. Make sure that the No button is selected. 9. Click Next. This screen asks where to store your personal address book. The default is OK. 10. Click Next. This screen asks if you want to automatically run Microsoft Exchange When you start Windows. 11. Make sure that the Do not add Exchange to the Startup group button is selected. 12. Click Next, Finish, and Close.

Follow these steps when managing users or e-mail if you get a mailbox error message. If you see a message that says, "An error has occurred while searching for mailboxes," you need to make sure you have a working mailbox and that your profile is pointing to it. No mailboxes will be listed. You need to do the following:

1. On the desktop, click Start, point to Programs, point to Microsoft Exchange (Common), and then point to Microsoft Exchange Administrator. 2. If this is the first time you have run Microsoft Exchange Administrator, the Connect to server dialog box will open. Type your Server name and click OK. 3. Double-click your server name. 4. Double-click Recipients. 5. On the File menu, click New Mailbox. 6. Fill in the Display and Alias fields with USERNAME, where USERNAME is    the userid of the user account that requires a mailbox. To check the userid of the user account, press CTRL+ALT+DEL. This will open the Windows NT Security dialog box. The current logon information is given with the appropriate userid. Press ESC to return to Microsoft Exchange Administrator. 7. Click OK. 8. Choose Select an existing Windows NT account. 9. Click OK. 10. A message will say, "You have not chosen a Primary Windows NT account     for this mailbox. Would you like the NT account 'SERVERNAME\username'     to be this account?" Here SERVERNAME is the name of your Small Business Server and username is the username for the mailbox you want to create. 11. Click Yes. 12. On the File menu, click Exit.

If the Small Business Server console displays the message, "Can't create ActiveX component," stop and restart the World Wide Web Publishing Service. When you open the Manage E-Mail or Manage Faxes page, you may get an ASP error that says, "Can't create ActiveX component." You must stop and start the World Wide Web Publishing Service. To do this, follow these steps:

1. Close the console. 2. Open Control Panel, double-click Services, select World Wide Web Publishing Service, and click Stop. 3. After the service is stopped, click Start to restart the service. 4. On the Start menu, click Manage Server and return to the page.

You may experience difficulty the first time you use the Find command in the Online Guide. The first time you use the Find command, the Small Business Server will build the list of topics to search. You will see the message, "Small Business Server is creating or updating the list of search topics to search. Topics related to the text you specified may not have been added to the server list yet. Wait a moment and try your query again."

If after waiting a few moments you still receive the message, "No documents matched the query: 'your query'. Please try a different query," follow these steps:

1. Close the console. 2. Start the console. (Click Start and Manage Server.) 3. Click Online Guide and Find and try your query again.

You can use the console to administer Small Business Server remotely over a RAS connection. The Small Business Server console can be used to administer a Small Business Server domain when you dial in over a RAS connection. To set up the console to access a Small Business Server domain, make sure you have the following:

- A computer with Windows NT Workstation 4.0 installed. - Internet Explorer 3.02 installed. - Dial-Up Networking installed on the computer. - An Exchange e-mail client installed.

To install the remote console

1. Add a user account on Small Business Server. Grant that user administrative privileges and dial-up access to the server. 2. We recommend that you create a local account on your Windows NT    Workstation with the same user account name and password as the account created on Small Business Server. This account will be used when administering the remote domain. 3. Install the Remote Console package by running samcsl.exe, which is in    the \remotecsl directory of Small Business Server CD Disc 1. 4. Add a phonebook entry for Small Business Server and use the user account name, password, and Small Business Server domain to dial into Small Business Server. 5. Make sure that you are not connected to a network that has a WINS server. 6. Log on to your Windows NT Workstation computer using the Logon using Dial-Up Networking option. If you are already logged on to your Windows NT Workstation, use Dial-Up Networking to log on to the Small Business Server domain.

If the local and Small Business Server accounts do not have the same name and password, you will need to establish a validated connection to the Small Business Server domain by using the following command: net use \\sbsservername\IPC$ /u:sbsdomain\useraccount where sbsservername is the computer name of the Small Business Server, sbsdomain is the domain name of the Small Business Server, and useraccount is the user account name.

7. Start the Microsoft Exchange client. You will need to add an Exchange profile for the user account on Small Business Server. The mailbox will be the user account name and the Exchange Server will be the domain name of the Small Business Server. 8. Start the console application using the following command: console /r sbsdomain where sbsdomain is the domain name of the Small Business Server.

It is possible to administer multiple Small Business Servers. To do this, you will need a separate profile for each of the servers you want to administer. When you want to administer a Small Business Server, log on to the corresponding server, start the appropriate Exchange profile, and then start the console application.

The remote Small Business Server console runs only on Windows NT 4.0 Workstation systems. Remote administration is not supported on Windows 95 systems, Windows 3.x, Macintosh, MS-DOS, or UNIX clients.

You may have problems with remote administration between two Small Business Server networks. If you are connected to a Small Business Server network (or to any network running WINS), you may experience difficulty if you attempt to dial up a different Small Business Server network and perform remote administration. This is usually accompanied by an error message indicating that there is a "duplicate name on the network." We recommend that you disconnect from your original Small Business Server network before you dial into a different Small Business Server network.

Follow these steps if you have an Internet Connection wizard dial-up problem. If you dial 9 to reach an outside line, you may experience problems accessing the referral server or your Internet Service Provider. If the Internet Connection wizard fails to dial after three attempts it will return you to a dialog box. Click Dialing Properties and make sure that the To access an outside line fields are correct. Your phone system may require you to dial 9 to access an outside line. If so, fill in both fields with a 9.

Proxy Server must be installed in order to use the Internet Connection wizard. If you do not install Proxy Server, the Internet Connection wizard cannot run. During Small Business Server Setup, be sure that the box next to Proxy Server 1.0 is checked. Note that Proxy Server is automatically installed if you select the Complete Installation option.

For domain name registration, it may take up to approximately 24 hours for all Internet users to be able to send e-mail to your new domain. After you register a domain name with the Domain Registration wizard, it takes approximately 24 hours for the domain name to be fully replicated on the Internet. This means that e-mail sent to you that uses your newly registered domain name may not be delivered to you and may be returned to the sender.

To bypass this problem, you should have Internet users send e-mail to the address that you received from your Internet Service Provider when you signed up for Internet access. This 24-hour propagation period does not affect your ability to send e-mail.

Internet directory browsing is not enabled by default. The Online Guide states in "Web Site Organization" that directory browsing is turned on by default. This is not the case, and you will need to enable it if you want this functionality.

To turn on directory browsing

1. Start Internet Service Manager: Click Start, click Programs, and then click Microsoft Internet Server (Common). 2. Double-click the name of the computer that is running the WWW service. 3. Click the Directories tab. 4. In the Directories property sheet, click Directory Browsing Allowed.

If an administrative user is logged onto the server and opens Internet Explorer, his or her start page is not the default home page. If you log on as an administrative user on the server and want to open the default Small Business Server home page as the start page, follow these steps.

1. Log onto the server as an administrative user. 2. Start Internet Explorer. 3. Choose View and Options. 4. Click the Navigation tab. 5. In the Address box, type:

http://%server name%/intranet/SBSCLientHelp/default.asp?where=server

where %servername% is the computer name of your server.

6. Click OK.

Note: This occurs only for a user who has administrative privileges, but is not the "Administrator" user.

Internet Explorer 4.0 is not compatible with Small Business Server. For this release, Internet Explorer 4.0 is not compatible with the Small Business Server. Installing Internet Explorer 4.0 on the server will cause the console to behave inconsistently. However, this does not affect Internet Explorer 4.0 on network clients. If you install Internet Explorer 4.0 on a Small Business Server client, the client will function properly.

Here are Alpha-only notes for Crystal Reports. Save As on the File menu does not save reports in formats other than .rpt. To save reports in formats other than .rpt, use the Export button in the toolbar at the bottom of the Crystal Reports viewer.

Launch Crystal Reports Designer on the Edit menu does not start the designer. To start the Crystal Reports Designer, click Start, Programs, Crystal Reports 4.5, and Crystal Reports 4.5.

If you receive an error performing a "View/Update indexing of virtual roots" or "Force Scan Virtual Roots" when you use the Index Server Administrator, you need to set some file permissions. You must set the permissions for \inetpub\wwwroot\SrchAdm\admin.htm. Follow these steps.

1. Open Explorer and go to the directory \inetpub\wwwroot\SrchAdm. 2. Right-click the file Admin.HTM, and click Properties. 3. Select the Security tab, and then click Permissions. 4. For this file, the following permissions must be added or removed: Remove Everyone Add SYSTEM (Full Control) Add CREATOR OWNER (Full Control) Add Administrator (Full Control).

Client Notes

Client installation requires 60 megabytes of free disk space. Make sure that you have sufficient disk space before you install the client application.

Remove non-Microsoft protocols and network clients before you run Setup on a client computer. The Setup program will attempt to reconfigure a wide variety of networking configurations. If the enlistment procedure fails, then remove all the existing networking components and try again. In some cases, you will need the uninstall application from the vendor. These can typically be found on the vendor's Web site.

Follow these steps if a client computer already has a Novell client installed. The Small Business Server Client Setup program functions in the presence of a Novell client as long as the Novell Client32 has ODINSUP support loaded. If the ODINDUP support is not loaded, Setup will not work. You either have to remove the Client32 or add the ODINSUP support. If all else fails, remove any existing networking clients and try again. If you know the network adapter is supported on the Windows 95 CD, or if you have the vendor's network adapter driver, remove all networking. When you run setup.exe and are asked to choose a network adapter, select your adapter from the list or select Have Disk if you have the appropriate driver on a floppy disk.

Close all dial-up connections when logging off from the server if you are using the server as a client. If you are logged onto the server and have created a dial-up connection with your Internet Service Provider, this connection will remain open when you log off. It is best to close the connection before you log off.

If you use the Explorer to open a floppy disk window and then double- click setup.exe, a "Floppy Not Found" error message is displayed after the computer restarts. To avoid this, close the floppy disk window manually before you restart the computer. Or choose Run from the Start menu and specify a:\setup.exe as the command.

Additional query words: smallbiz sp3

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