Microsoft KB Archive/299248

= Visio2002: You Are Unable to Download Visio Network Equipment Shapes from the Visio Network Center =

PSS ID Number: 299248

Article Last Modified on 3/22/2002

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The information in this article applies to:


 * Microsoft Visio 2002 Professional
 * Microsoft Visio Network Central
 * Microsoft Visio Network Equipment Online
 * Microsoft Visio Enterprise Network Tools

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This article was previously published under Q299248



SYMPTOMS
In Microsoft Visio, when you attempt to download Visio Network Equipment (VNE) shapes from the Microsoft Visio Network Center Web site to add to your network diagram, you may receive a message similar to the following:

Microsoft Visio Network Center

Request cannot be successfully completed

We're sorry but your request cannot be completed at this time due to an error on the server. Please try again later.

When you click OK to this message, and then attempt to download the shapes again, you receive the following error message:

Microsoft Visio Network Center

Subscription cannot be authorized

Your subscription cannot be authorized at this time because no internet connection exists. Check to make sure you are connected to the internet, then reattempt your request.



CAUSE
This behavior can occur if your Internet connection is temporarily lost and then restored. If you are disconnected from your network or your Internet Service Provider (ISP) for a short period of time, and then reconnected, Visio does not detect that your Internet connection is reestablished. As a result, you are unable to continue your download or perform another download.



RESOLUTION
To work around this issue, quit and restart Visio, and then download the VNE shapes again. To do this, follow these steps:
 * 1) When you receive the messages described in the &quot;Symptoms&quot; section of this article, ensure that your Internet connection is restored, and then quit Visio.
 * 2) Start Visio, and open your network diagram.
 * 3) On the AutoDiscovery menu, point to Configuration, and then click Retrieve VNE Shapes.
 * 4) In the Retrieve VNE Shapes dialog box, click to select the check boxes beside the database devices that you want to download, and then click Download.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Visio Network Equipment shapes are manufacturer-specific network shapes that you can add to your network diagrams to create detailed representations of your network infrastructure. When you connect to the Visio Network Center, you have access to thousands of network shapes. You can download the latest network equipment shapes, or make a request for specific network device shapes that you need for an exact match of the equipment on your network.

For more information about downloading Visio Network Equipment shapes, visit the Microsoft Visio Network Center at the following Microsoft Web site:

http://netc.members.microsoft.com/

For additional information about finding Visio shapes on the Web, click the article number below to view the article in the Microsoft Knowledge Base:

299249 You Are Unable to Drag Shapes from a Web Search to Your Drawing

Keywords: kbbug KB299248

Technology: kbVisio2002Search kbVisioENT kbVisioSearch kbZNotKeyword3

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