Microsoft KB Archive/810623

= PIP: Picture It! Cannot Read CD-ROM If Drive Letter Changed =

Article ID: 810623

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Picture It! Publishing 2001 Platinum Edition

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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When Microsoft Picture It! Publishing 2001 requests a CD-ROM, you put the disc in the drive, but Picture It! does not recognize the disc. You can, however, access the disc from other programs, such as Windows Explorer.



CAUSE
This issue may be caused by changes made to your computer system. If changes to your computer or operating system changed the letter that is used by the CD-ROM or DVD-ROM drive, Picture It! may not be able to access the CD-ROM.



RESOLUTION
There are two methods that you can use to resolve this issue.

Method 1: Remove and Reinstall Picture It!
You can manually remove and then reinstall Picture It! to resolve this issue:
 * 1) Click Start, and then click Control Panel.
 * 2) Double-click Add or Remove Programs.
 * 3) Click Microsoft Picture It! Publishing 2001 Platinum, and then click Remove.
 * 4) Follow the on-screen instructions to remove Picture It!.
 * 5) Run Picture It! Setup to reinstall the program.

If you are running Microsoft Windows 2000, Microsoft Windows NT, or Microsoft Windows 98, you may want to use the Microsoft Windows Installer CleanUp Utility after you remove Picture It! but before you reinstall the program. The Windows Installer CleanUp Utility helps you safely remove Microsoft Windows Installer-related registry settings from your computer if a problem occurs. For additional information about the Windows Installer CleanUp Utility and to download the version of the utility appropriate to your operating system, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

If you are running any of these operating systems, you may also have to manually delete the Picture It! folders and manually remove remaining Picture It! registry entries. After you remove any remaining folders and registry entries, you can then reinstall Picture It!. To do this, follow these steps:

Manually Delete Picture It! Folders for Operating Systems Other than Windows XP

 * 1) In Windows Explorer, locate the  :\Program Files\Microsoft Picture It! Publishing folder, where   represents the hard disk where Windows is installed.
 * 2) Right-click the folder, and then click Delete.
 * 3) Click Yes to confirm the deletion.
 * 4) Locate the  :\Program Files\Common Files\Microsoft Shared\Shoebox folder, where   represents the hard disk where Windows is installed.
 * 5) Right-click the folder, and then click Delete.
 * 6) Click Yes to confirm the deletion.

Manually Delete Picture It! Registry Entries for Operating Systems Other than Windows XP
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.  Click Start, and then click Run. In the Run dialog box, type regedit, and then click OK. Locate and then click the following value in the registry:

 

 Press DELETE. Click Yes to confirm the deletion. Locate and then click the following value in the registry:

</li> Press DELETE.</li> Click Yes to confirm the deletion.</li> Locate and then click the following value in the registry:

 

</li> Press DELETE.</li> Click Yes to confirm the deletion.</li> Quit Registry Editor.</li> Restart your computer.</li> Run Picture It! Setup to reinstall the program.</li></ol>

Method 2: Modify the Registry
You can modify the registry value for the Picture It! installation path so that it correctly reflects the current drive letter of the CD-ROM or DVD-ROM drive to resolve this issue: <ol> Quit Picture It!.</li> Click Start, and then click Run.</li> In the Run dialog box, type regedit, and then click OK.</li> Locate and then click the following value in the registry:

 

</li> In the right pane, double-click Path.</li> In the Edit String dialog box, change the drive letter at the beginning of the Value data path to correctly represent the drive letter of your CD-ROM or DVD-ROM drive, and then click OK.</li> Quit Registry Editor.</li></ol>

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MORE INFORMATION
For additional information about troubleshooting CD-ROM issues with Picture It!, click the following article number to view the article in the Microsoft Knowledge Base:

272094 PI: How to Troubleshoot CD-ROM Issues

Keywords: kbqfe kbhotfixserver KB810623

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