Microsoft KB Archive/939677

= An application that is packaged by a version of InstallShield that is earlier than InstallShield 12 cannot be installed under the system account context in Windows Vista =

Article ID: 939677

Article Last Modified on 7/13/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Enterprise

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SYMPTOMS
In Windows Vista, an application that is packaged by a version of InstallShield that is earlier than InstallShield 12 cannot be installed under the system account context.



CAUSE
This behavior occurs because of a design change for the system profile in Windows Vista.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, no prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


WORKAROUND
In Windows Vista, the system profile is separate from the rest of the profiles, and nothing is pre-created in the system profile. Therefore, if the application has to be installed under the system account context of Windows Vista, the application has to create a directory that can store the content that is used in the system profile.

To work around this behavior, the following directory can be created to store the files for the application in Window Vista:

%systemroot%\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs



STATUS
This behavior is by design.



MORE INFORMATION
For more information about InstallShield, visit the following Web site:

http://www.installshield.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB939677

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