Microsoft KB Archive/920228

= Word 2007 documents that contain math alphanumeric equations do not print as expected on an HP LaserJet 8000 or HP 5500 printer device =

Article ID: 920228

Article Last Modified on 10/15/2007

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APPLIES TO


 * Microsoft Office Word 2007

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SYMPTOMS
Consider the following scenario. You try to print a Microsoft Office Word 2007 document. The document contains math alphanumeric equations. You use on one of the following printer devices to print the document:
 * An HP LaserJet 8000 printer device from Hewlett-Packard Development Company, L.P.
 * An HP 5500 printer device from Hewlett-Packard Development Company, L.P.

In this scenario, the math alphanumeric equations may appear as boxes that contain a question mark (?), or the page may be blank.



CAUSE
This problem occurs if you are using a print driver that is earlier than Hewlett-Packard Printer Control Language (PCL) version 6 with the printing device.



RESOLUTION
To resolve this problem, obtain the PCL version 6 driver for your printing device from Hewlett-Packard.

You can download the PCL version 6 driver from the Hewlett-Packard Web site:

http://welcome.hp.com/country/us/en/welcome.html



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: WD2007 Word2007

Keywords: kbtshoot kbprint kbprb kbexpertisebeginner KB920228

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