Microsoft KB Archive/945212

= Error message when the System Center Online Asset inventory is not processed as expected in Microsoft Asset Inventory Services: &quot;HRESULT 0x80070002&quot; =

Article ID: 945212

Article Last Modified on 12/17/2007

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APPLIES TO


 * Microsoft Asset Inventory Services

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SYMPTOMS
When you use the Microsoft Asset Inventory Services client software, the System Center Online Asset inventory is not processed as expected.

Additionally, an error message that resembles the following is logged in the %windir%\SCOnlineClient.log file:

GetSpecifiedDWORDValue(HeartbeatInterval) failed hr=0x80070002, returning default=0x5a0 2007-09-19 18:47:29:082-480 1668 290 Heartbeat time interval: 1440 2007-09-19 18:47:29:282-480 1668 290 GetSpecifiedDWORDValue(AssetCategory) failed hr=0x80070002, returning default=0x800 2007-09-19 18:47:29:515-480 1668 290 Asset Category bitmask: 2048 2007-09-19 18:47:29:640-480 1668 290 GetSpecifiedStringValue(LastPolicyUpdate) failed hr=0x80070002, returning default 2007-09-19 18:47:29:840-480 1668 290 Last updated timestamp: 2007-09-19 18:47:30:040-480 1668 290 GetSpecifiedStringValue(FullTaskName) failed hr=0x80070002



CAUSE
This problem occurs when the agent cannot read from or locate one of its registry keys. Specifically, this problem occurs for one of the following reasons:
 * The registry value does not exist because some registry values are not created by a default installation.
 * Access to the registry value is denied.



RESOLUTION
To resolve this problem, use one of the following methods:
 * Uninstall and then reinstall the Microsoft Asset Inventory Services client software.
 * Make sure that the agent uses administrator permissions when it runs.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbprb kbtshoot kbexpertiseinter kberrmsg KB945212

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