Microsoft KB Archive/826279

= Information stores in Exchange 2000 Server or in Exchange Server 2003 cannot be mounted =

Article ID: 826279

Article Last Modified on 11/21/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 2000 Service Pack 3
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Service Pack 1
 * Microsoft Exchange Server 2003 Service Pack 2

-





SYMPTOMS
After you restart the computer that is running Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003, the databases are not mounted. When you try to mount a database manually by using Exchange System Manager, you may receive the following error message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724

Exchange System Manager.

The following error messages are logged in the application event log: Event Type: Error

Event Source: ESE

Event Category: General

Event ID: 604

Date: 7/30/2003

Time: 9:41:03 AM

User: N/A

Computer:

Description: Information Store (1600) Locale ID 0x00000411 (Japanese/Japanese) is either invalid or not installed on this machine.

For more information, click http://search.support.microsoft.com/search/?adv=1.

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9519

Date: 7/30/2003

Time: 9:41:03 AM

User: N/A

Computer:

Description: Error 0xfffffbda starting database &quot;First Storage Group\Public Folder Store &quot; on the Microsoft Exchange Information Store. Failed to configure MDB.

For more information, click http://search.support.microsoft.com/search/?adv=1.



CAUSE
This behavior may occur if you previously had the Japanese locale set as the default system locale. If you choose another locale as the default system locale, remove the Japanese locale, and then restart the Exchange 2000 Server server or the Exchange Server 2003 server, you experience the behavior that the &quot;Symptoms&quot; section describes.



RESOLUTION
Reinstall the Japanese locale or create new databases. If you reinstall the Japanese locale, it does not have to be the default system locale.



STATUS
This behavior is by design.



MORE INFORMATION
When Japanese is the default locale, Exchange 2000 Server and Exchange Server 2003 create some indexes based on that locale. Therefore, even if you choose another locale as the default system locale, Exchange 2000 Server and Exchange Server 2003 must have the Japanese locale to handle these indexes. This behavior can also be caused by locales for other double-byte character set (DBCS) languages.

Keywords: kbtshoot kbprb KB826279

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.