Microsoft KB Archive/239058

= WD2000: Who Provides Support for Word 2000 Instrumented Version =

Article ID: 239058

Article Last Modified on 5/20/2002

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q239058



SUMMARY
Microsoft Word 2000 Instrumented Version (IV) is a research program that helps Microsoft gather information about how certain functions in Word and Office are used. This article describes where to find technical support if you need assistance with Word 2000 Instrumented Version.

NOTE: This research program is also known as the "4994 Survey."



Overview
If you require assistance with any of the following items relating to Word 2000 Instrumented Version, please contact Griggs-Anderson at (800) 983-2970:
 * Installing or removing Word 2000 Instrumented Version.
 * Downloading the research (.rsh) files at the end of the research period.
 * Questions about the research project.

If you require assistance with typical Word or Office issues--using the program, application errors or invalid page faults, or Setup or removal of Office 2000 or Word 2000--contact Microsoft Product Support Services at (425) 454-2030 (toll charges may apply). For additional information about support offerings, please see the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Whom to Call for Technical Support or Assistance
If you have problems of any kind during your research, you may contact Griggs-Anderson by sending e-mail to techsupport@gar.com, or by calling (800) 983-2970, Monday through Friday between the hours of 8:30 a.m. to 5:30 p.m., Pacific Time.

No-Charge Assisted Personal Support
If you acquired this product as a stand-alone retail product, you are eligible for unlimited no-charge assisted Personal Support during regular business hours. You can receive no-charge Personal Support via the Web or telephone. When submitting incidents, please be prepared to provide your Product ID ("PID") number. The PID for Word 2000 is a 20-digit number. To determine what your PID is, click About Microsoft Word on the Help menu.

When you contact Product Support Services, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information:
 * The version of Word.
 * The type of hardware, including network hardware, if applicable.
 * The operating system.
 * The exact wording of any messages that appeared on your screen.
 * A description of what happened and what you were doing when the problem occurred.
 * A description of how you tried to solve the problem.

Support via the Web
Web-based support on the Microsoft Personal Online Support site is available 24 hours a day, 7 days a week. Any time day or night you can submit a no-charge incident via the Web to a Microsoft Support Professional. You receive notification from Microsoft that your solution is available and your answers are ready during regular business hours. Connect to Online Support at the following Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Support via Phone
In the U.S., call (425) 454-2030.

NOTE: This number is based in Redmond, Washington, so your phone company may charge you for your call. Contact your long-distance provider for rate information.

Regular business hours for no-charge assisted Personal Support are 5 a.m. to 9 p.m. Pacific Standard Time Monday through Friday and 9 a.m. to 3 p.m. Pacific Time Saturdays, excluding holidays.

In Canada, call (905) 568-2294.

NOTE: This number is based in Mississauga, Ontario, so your phone company may charge you for your call. Contact your long-distance provider for rate information.

In Canada, regular business hours for no-charge assisted support are 8 a.m. to 8 p.m. Eastern Time Monday through Friday, excluding holidays.

Paid Assisted Personal Support
If you need help after hours, or if you have used up or are not eligible for no-charge Personal Support, you can use Pay-Per-Incident Support via Personal Online Support or telephone. Support fees are billed to your VISA, MasterCard, or American Express card. The following support telephone numbers are available 24 hours a day, seven days a week, including holidays. The phone numbers and fees are as follows:   Location     Phone Number       Cost --  US           (800) 936-5700     $35 US per incident Canada      (800) 668-7975     $45 CDN + tax per incident

Additional query words: wordiv iv

Keywords: kbinfo KB239058

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