Microsoft KB Archive/141597

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Cannot Install Sound Blaster AWE32 Sound Card from Setup Disk

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Q141597

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you run the Setup disk for the Sound Blaster AWE32 sound card, you may receive the following error message:

We've encountered an error as follows:

On script line 184 we had a problem:

Unable to create directory C:\WINDOWS\SYSTEM\

Continue installing? "Y" or "N"

where is Sb16snd.drv, Cspman.dll, or Sbawe32.drv.

When you receive this error message, you also receive a series of error messages, including general protection (GP) fault error messages.

After upgrading to Windows 95, you may receive the following error message:

Systray - Error loading program

CAUSE
The Windows 95 drivers for the AWE32 sound card were loaded and in use when you tried to run the Setup disk. Some of the drivers were replaced by Windows 3.x drivers from the Setup disk.

In the case of the "Systray" error while upgrading to Windows 95, Setup failed to upgrade drivers for Creative Labs Sound Blaster 16 or AWE 32.

RESOLUTION
Remove the AWE32 sound card in Device Manager and then use the Add New Hardware tool in Control Panel to redetect the sound card.

NOTE: It may also be necessary to disable lines in the System.ini file that reference the following files before you can redetect the sound card:

  Sb16aux.drv Sb16snd.drv Sbawe32.drv To disable these lines, open the System.ini file in any text editor (such as Notepad), and place a semicolon at the beginning of each line you want to disable. After you disable the lines, save the System.ini file and restart Windows 95.

MORE INFORMATION
After you receive the error messages described above, you receive the following error message when you restart your computer:

Sound Blaster AWE32 MIDI Synth VSBPD.386 not installed

When Windows 95 starts, you see a blank desktop. Running a program restores the desktop. Windows 95 seems to work correctly, but trying to use any audio component results in GP fault error messages such as:

MSGSRV32 caused a general protection fault in MMSYSTEM.DLL

RUNDLL32 caused a general protection fault in SB16AUX.DRV

MMTASK caused a segment not present fault in CSPMAN.DLL

SYSTRAY caused a general protection fault in SB16AUX.DRV

Shutting down and restarting the computer results in the following error message:

System File Error - The following system files have been replaced with older versions:

cspman.dll, sb16snd.drv, msmixmgr.dll

This is followed by a blank desktop and GP faults as described above.

Additional query words: gpf homemm awe 32

Keywords : kb3rdparty kberrmsg kbsound win95

Issue type :

Technology : kbWin95search kbWin95