Microsoft KB Archive/178352

Zone Err Msg: You Entered an Invalid User Name and/or Password

PSS ID Number: Q178352 Article last modified on 07-08-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == MSN Gaming Zone == 

= SYMPTOMS =

When you attempt to sign in to the MSN Gaming Zone, you may receive the following error message:

You entered an invalid user name and/or password. Please try again.

= CAUSE =

This behavior can occur if any of the following conditions are true:


 * You typed an invalid Zone Member ID or an incorrect password.
 * The Zone user name or password information stored on your computer is damaged.
 * You are connecting to the MSN Gaming Zone through a firewall or proxy server.
 * Certain Microsoft Library files are missing or are the incorrect version.
 * The Zone password authentication server is unavailable.
 * The Zone Member ID you use is banned because of code of conduct violations.

= RESOLUTION =

To resolve this issue, use the following methods in the order in which they are presented. After each method, test to see if the issue is resolved. If the issue continues to occur, proceed to the next method.

Verify Your Password
  Connect to the MSN Gaming Zone at the following Web site: http://zone.msn.com   Click Help.   In the Choose A Help Area box, click Member Services.   Click Forgot Your Password.   Follow the instructions on the screen to request that a copy of your password be sent to you in an e-mail message. NOTE: Your password is sent to the e-mail address associated with your Zone Member ID. If you did not provide a valid e-mail address when you signed up for a Zone membership, you cannot receive your password. 

Verify Your Login Status

 * 1) Connect to the Zone.
 * 2) Click Help.
 * 3) In the “Choose a help area box”, click Member Services.
 * 4) Click Can’t Log In? Check Status.
 * 5) Follow the instructions on the screen to check your login status.

Reset Stored Usernames and Passwords
If your stored user name or password information is damaged, download and run the Zone_pw.exe file from the Microsoft Software Library to remove the stored user name and password information from your computer. You can save your user name or password information again when you sign in to the MSN Gaming Zone.

The following file is available for download from the Microsoft Software Library:

Zone_pw.exe (http://support.microsoft.com/download/support/mslfiles/Zone_pw.exe)

Release Date: Apr-06-1999

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

Q119591 How to Obtain Microsoft Support Files from Online Services

Connecting to the Zone Through a Proxy Server
If you are connecting to the MSN Gaming Zone through a firewall or proxy server, please see the following article in the Microsoft Knowledge Base for additional information about how to configure a proxy server for use with the MSN Gaming Zone:

Q159031 Zone: Connecting to the Zone Through a Firewall or Proxy Server

Microsoft Library Files Are Not Installed
Certain Microsoft Library files may be missing or damaged. You may be able to resolve this issue if you download and install the Windows Libraries Update. To do this, follow the appropriate instructions for your version of Microsoft Windows and Microsoft Internet Explorer on the following Microsoft Web site:

http://www.microsoft.com/windows/downloads/contents/common/mfc.htm

On the Windows Update Web site, click Product Updates, and then click Microsoft Libraries Update under Recommended Updates.

For additional information about the Microsoft Libraries Update, including how to order the update on CD-ROM, please see the following article in the Microsoft Knowledge Base:

Q197298 INFO: Microsoft Libraries Update: What, Where, Why

Zone Password Authentication Server Is Unavailable
If the issue continues to occur after you step through each of the preceeding methods, the Zone password authentication server may be unavailable. Please disconnect from the Zone and try connecting again at a later time.

Additional query words: msgame igz msngz logon

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========================================================= Keywords : kbenv kberrmsg kbfile igz kbimu kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.