Microsoft KB Archive/266396

= Internet Explorer 5.5 Support.txt File =

Article ID: 266396

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5

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This article was previously published under Q266396



SUMMARY
This article contains a copy of the information in the Support.txt file included with Internet Explorer 5.5. This file is located in the folder in which Internet Explorer 5.5 is installed.



MORE INFORMATION
--- Microsoft Internet Explorer 5.5 README for Support June 2000 ---

(c) Copyright Microsoft Corporation, 2000

HOW TO USE THIS DOCUMENT

To view Support.txt on-screen in Notepad, maximize the Notepad window.

To print Support.txt, open it in Notepad or another word processor, and then on the File menu, click Print.

CONTENTS

MICROSOFT PRODUCT SUPPORT SERVICES Home User or User in Small, Medium, or Large Organization Administrator in Small or Medium Organization or IT Professional System Administrator or User in Large Enterprise Microsoft Certified Solution Provider Developer Reseller or Consultant MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE Contacting a Microsoft Subsidiary --

MICROSOFT PRODUCT SUPPORT SERVICES

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If you have a technical question about Microsoft(r) Internet Explorer, refer to the Getting Started manual, check the Readme documents, or consult Help. If you still have a question:

Help is available from many different sources. Please take the time to read the following so we may direct you to the most appropriate help source for you, depending on the type of user you are and how you are using this product.

The services and prices listed here are available in the United States only. Support outside the United States may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

Home User or User in Small, Medium, or Large Organization

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SELF-HELP - Help Yourself with Microsoft Personal Online Support -- designed specifically for home users and individuals! Go online and get the most up-to-date answers swiftly and easily. Here, everyone can use simple self-help tools or search a wide variety of technical information. Connect to Online Support at: http://www.microsoft.com/support

ASSISTED SUPPORT

No-Charge Assisted Personal Support

If you acquired this product as a stand-alone retail product, you are eligible for 2 no-charge assisted Personal Support incidents for this product during regular business hours. You can receive no-charge Personal Support via the Web or telephone. When submitting incidents, please be prepared to provide your Product ID (&quot;PID&quot;) number.

For Desktop Operating Systems, the PID is a 20-digit number that can be found in two easy steps:

1) Right-click the My Computer icon on the desktop. 2) Click Properties. PID is found under Registered To on the General tab.

For Hardware, PID is a 20-digit number that is typically located on the bottom of the hardware device or within the battery compartment of the hardware.

For users in organizations: Some organizations have their own helpdesk or internal support organization that provides support to their employees. Check with this group first for your technical support. In addition, Web-based self-help support is available direct from Microsoft at: http://support.microsoft.com/directory as well as paid assisted Personal and Professional Support, should you not be eligible for no-charge assisted Support.

Paid Assisted Personal Support

If you need help after hours, or if you have used up or are not eligible for no-charge Personal Support, you can use Pay-Per-Incident Support via Personal Online Support or telephone. Support fees are billed to your VISA, MasterCard, or American Express card. In the US: $35 US per incident. Available 24 hours a day, seven days a week, including holidays.

Note: If your Microsoft product was preinstalled or distributed with your personal computer or dedicated system (Windows CE-based device), or  provided by an Internet service provider (ISP), and your Product ID  (PID) contains the letters &quot;OEM&quot; after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft. No-charge assisted support for OEM licenses is not provided by Microsoft. Please contact the personal computer manufacturer, device/system manufacturer, or ISP directly for more information regarding their no-charge and paid offerings for support of your product. Please check the documentation that came with your personal computer, or   check our list of manufacturer phone numbers at: http://support.microsoft.com/support/webresponse/pid/oem.asp

Retail versions of Microsoft software are those stand-alone packaged products purchased at retail stores, mail-order resellers, and online resellers. Microsoft products preinstalled or distributed with your personal computer, dedicated system (Windows CE-based device), or provided by an Internet service provider (ISP) or purchased through a volume licensing program such as Select, Open, or License Packs, receive all Microsoft support privileges, excluding no-charge assisted support.

GETTING ASSISTED SUPPORT

When you contact Product Support Services, you should be at your computer and have the following information at hand:

· The version of your Microsoft product · The type of hardware, including network hardware, if applicable · The operating system (for example, Windows ME) · The exact wording of any informational or error messages that appeared on your screen · A description of what happened and what you were doing when the problem occurred · A description of how you tried to solve the problem

Via Web

Web-based support on Microsoft's Personal Online Support is available 24 hours a day, 7 days a week. Any time day or night you can submit via the Web a no-charge or paid incident to a Microsoft Support Professional. You will receive notification from Microsoft that your solution is available and your answers are ready during regular business hours. Connect to Online Support at: http://www.microsoft.com/support

Via Phone

No-Charge Assisted Personal Support: In the U.S.: Regular business hours for no-charge assisted Personal Support are 5 AM to 9 PM Pacific time, Monday through Friday, and 9 AM to 3 PM Pacific time Saturdays, excluding holidays. Systems and Hardware: call (425) 635-7123. This number is based in Redmond, Washington, so your phone company may charge you for your call. Contact your long distance provider for rate information.

Paid Assisted Personal Support: Available 24 hours a day, 7 days a week, including holidays. In the U.S.: call (800) 936-5700.

Administrator in Small or Medium Organization or IT Professional

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SELF-HELP - Help yourself to Professional Support from the TechNet Web site - a great resource for IT Professionals and Administrators, at: http://www.microsoft.com/technet

ASSISTED SUPPORT

Paid Assisted Professional Support

To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card.

GETTING ASSISTED SUPPORT

In the U.S.: $195 US per Web incident and $245 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays.

Via Web

Microsoft's Professional Support via the Web is available 24 hours a day, 7 days a week via the TechNet Web site. To submit an incident, go to: http://www.microsoft.com/technet

Via Phone

In the U.S., call: (800) 936-4900, 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call: (425) 635-4948.

System Administrator or User in Large Enterprise

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Most large enterprises will have an internal support organization that will have a formal support arrangement with Microsoft or its partners. Check with this group first for your technical support. In addition, Web-based self-help support is available direct from Microsoft at: http://www.microsoft.com/support. This site also has details about purchasing support contracts from Microsoft or its partners.

Microsoft Certified Solution Provider

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SELF-HELP - Help yourself to Professional Support from the MCSP Program Web site - a great resource for Microsoft Certified Solution Providers, at: http://www.microsoft.com/mcsp/

ASSISTED SUPPORT

Paid Assisted Professional Support

To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card.

GETTING ASSISTED SUPPORT

In the U.S.: $100 US per Web incident and $125 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays.

Via Web

Microsoft's Professional Support via the Web is available 24 hours a day, 7 days a week via the MCSP Program Web site. To submit an incident, go to: http://www.microsoft.com/mcsp/

Via Phone

In the U.S., call: (888) 677-9444 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948.

If you are interested in becoming a Microsoft Certified Solution Provider, go to: http://www.microsoft.com/mcsp/

Developer

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SELF-HELP - Help yourself to Professional Support from the MSDN Web site - a great resource for developers, at: http://msdn.microsoft.com

ASSISTED SUPPORT

Paid Assisted Professional Support

To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card.

GETTING ASSISTED SUPPORT

In the U.S.: $195 US per Web incident and $245 US per phone incident. Available 24 hours a day, 7 days a week, including holidays.

Via Web

Microsoft's Professional Support via the Web is available 24 hours a day, 7 days a week via the MSDN Web site. To submit an incident go to: http://msdn.microsoft.com/support/

Via Phone

In the U.S., call: (800) 936-5800 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948.

Reseller or Consultant

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SELF-HELP - Help yourself to Professional Support from the Direct Access Web site - a great Web resource for resellers and consultants, at: http://www.microsoft.com/directaccess

ASSISTED SUPPORT

Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card.

GETTING ASSISTED SUPPORT

In the U.S.: $195 US per Web incident and $245 US per phone incident. Available 24 hours a day, 7 days a week, including holidays.

Via Web

Microsoft's Professional Support via the web is available 24 hours a day, 7 days a week via the Direct Access Web site. To submit an incident, go to: http://premium.microsoft.com/da_support/

Via Phone

In the U.S., call: (888) 456-5570 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948.

MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE

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If you are outside the U.S. and have a question about a Microsoft product, first:

· Check the information in Help or the product manual. · Check the readme files that come with your product disks. These files provide general information that became available shortly before the product was released. · Go to Support Online at http://support.microsoft.com/directory and click Worldwide Support.

If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office in your area.

Contacting a Microsoft Subsidiary

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When you call your local Microsoft subsidiary, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information:

· The version of the Microsoft product you use. · The type of hardware you use, including network hardware, if    applicable. · The operating system you use. · The exact wording of any messages that appeared on your screen. · A description of what happened and what you were doing when the problem occurred. · A description of how you tried to solve the problem.

Important Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit the support Web site at  http://www.microsoft.com/support. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.

Important! Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit the support web site at: http://www.microsoft.com/support. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.

Argentina Microsoft de Argentina S.A. Customer Service: (54) (11) 4316-4600 Fax: (54) (11) 316-1922 Technical Support: (54) (11) 4316-4664 Internet: http://www.microsoft.com/argentina/soporte/

Armenia See Russia

Australia Microsoft Pty. Ltd. Phone: 13 20 58 Fax: 612 9023-5021 Internet: //http://www.microsoft.com/australia/support// Technical Support: 612 13 20 58

Austria Microsoft Ges.m.b.H. Phone: (+43) 1 610 64-0 Fax: (+43) 1 610 64-200 InfoServices: 08000-123 345 Fax: +43-2236-64595 E-mail: InfoService@microsoft.at Direct Services (Updates, etc.): +43-1- 795 67028 Fax: +43-1-795 67029 E-mail: austria@msdirectservices.com Standard Support: Installation and Handling: (+43) 1 50222-2255 General information about Support Network in Central Europe: Fax: 01805-251191

Azerbaijan See Russia

Belgium Microsoft NV Phone: +32 2 704 3000 Fax: +32 2 704 3535 TechNet Subscription: +353 1 703 8738 MSDN Subscription: +322 513 8684 Microsoft Information Center: +32 2 513 3113 Technical Support: 32-2-513 32 74 (Dutch speaking) +32-2-502 34 32 (English speaking) +32-2-513 22 68 (French speaking) Internet: //www.microsoft.com/netherlands/default.asp

Belarus See Russia

Bolivia See Uruguay

Brazil Microsoft Informatica Ltda. Phone: (55) (11) 5514-7100 Fax: (55) (11) 5514-7106/5514-7107 Technical Support: (55) (11) 5504-2155 Fax: (55) (11) 5504-2227 Automatic Fax: (55) (11) 5506-8506 Technical Support Bulletin Board Service: (55) (11) 5506-1234 Customer Services: (55) (11) 822-5764 Customer Services Fax: (55) (11) 822-6227 Internet: http://www.microsoft.com/brasil/suporte/default.stm

Canada Microsoft Canada Co. Head Office Phone: 1 (905) 568-0434 Customer Information Centre: 1 (877) 568-2495 Technical Support: Desktop Systems: (905) 568-4494 Other Standard Technical Support: (905) 568-3503 Priority Support Information: (800) 668-7975 Text Telephone (TTY/TDD): (905) 568-9641

Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support/Soporte Tecnico: (408) 953 8086 Support E-mail/Correo Electronico para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (800) 297 5982 for area codes 787 & 809 only Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus@microsoft.com Internet: http://www.microsoft.com/latam/soporte/contactos.htm

Central America Technical Support/Soporte Tecnico: (506) 298-2020 Support E-Mail/Correo Electronico para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (506) 298-2000 Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus@microsoft.com

Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Customer Service: 56-2-800-330-6000 Personal Operating System and Desktop Applications: Phone: 56-2-330-6222 Fax: 56-2-341-1439 Internet: http://www.microsoft.com/latam/soporte/

China Microsoft (China) Co. Ltd. 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: 011-86-10-6261 7711 Fax: 011-86-10-6253 6630

Microsoft Asia Regional Engineering Center 19th - 20th Floor, Metro Tower No. 30 Tian Yao Qiao Road Shanghai, 200030, PRC Phone: 011-86-21-64691188/ 011-86-21-6469 8899 Fax: 011-86-21-6469 1166 / 011-86-21-6469 9900

Colombia Microsoft Colombia Carrera 7a. # 71-21 Torre B Piso 7 Santa Fe de Bogota Phone: (571) 317 3838 Fax: (571) 317 3494 Technical Support: Linea de Respuesta Microsoft Phone: (091) 524 0404 Other cities: 9800-10595 Fax: (091) 524 0405

Croatia Microsoft Hrvatska d.o.o. Trg D. Petrovica 3 10 000 Zagreb Phone: (385) (1) 4802 500 Fax: (385) (1) 4843 688 Product Support Phone: 385 1 393539 E-mail: hot-line@microsoft.hr Customer Service Phone: (385) 0800 300 300 E-mail: info-line@microsoft.hr

Czech Republic Microsoft s.r.o. Phone: (+420) (2) 611 97 111 Fax: (+420) (2) 611 97 100 Technical Support: (+420) (2) 2150 3222

Denmark Microsoft Denmark Phone: (45) 44 89 01 00 Fax: (45) 44 68 55 10 Technical Support: Phone: (45) 44 89 01 11 Microsoft Sales Support: (45) 44 89 01 90 Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions) Microsoft MSDL (BBS): (45) 44 66 90 46 Internet: http://www.microsoft.com/danmark/support/

Dominican Republic See Central America

Dubai Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444 Technical Support (Personal Operating Systems & Desktop Applications only): Phone: (971) (4) 555 443 Fax: (971) (4) 523 264 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 655 082 Fax: (971) (4) 655 097

Ecuador Corporation Microsoft del Ecuador S.A. Phone/PBX: (593) (2) 460-453 Fax: (593) (2) 463-093 Technical Support and Customer Service: (593) (2) 258-025 Internet: http://www.microsoft.com/ecuador/soporte/

Egypt Microsoft Egypt Technical Support: Personal Operating Systems and Desktop Applications only: Phone: (202) 338 8724 / 338 9794 Fax: (202) 360 4976

England See United Kingdom

Estonia See Germany Technical Support: (+372) 650 49 99 Internet: http://www.microsoft.com/germany/support/servicesupport/supportberater.asp

Finland Microsoft OY Phone: +358-(0) 9-525 501 Fax: +358-(0) 9-878 8770 Technical Support: Phone: +358-(0) 9-525 502 5026 Standard +358 (0) 9-525-502-500 Priority: +358 (0) 9-525-502-20 Internet: http://www.microsoft.com/finland/support/

France Phone: (011)(33) 825 827 829 (*) Customer Service Phone: (011)(33) 0 825 827 829 (*) Fax: (33) 01 64-46-06-60 Telex: MSPARIS 604322 Technical Support: Phone: (011)(33) 825 827 829 (*) access code 1020 Fax: (011)(33) 1 69 28 00 28 (*) indigo number 0,99 F TTC per minute

French Polynesia See France

Georgia See Russia

Germany Microsoft GmbH Phone: 089/3176-0 Fax: 089/3176-1000 Telex: (17) 89/83 28 MS GMBH D Information: 089/3176-1199 Prices, updates, etc.: 08105-25-1199 Internet: //www.microsoft.com/germany Standard Support: Installation and Handling: 01805/67 22 55 General information about Microsoft support in Central Europe: Fax: 1805-25-1191

Greece Microsoft Hellas, S.A. Phone: (30) (1) 6806-775 through (30) (1) 6806-779 Fax: (30) (1) 6806-780 Technical Support: Phone: (30) (1) 6806-111 Fax: (30) (1) 6809-528

Gulf & Eastern Mediterranean PO Box 52244 Dubai, UAE Phone: 971 4 3973888 Fax: 971 4 3972244

Personal Support Contact Details: (Personal Operating Systems & Desktop Applications only):

Gulf (Bahrain, Malta, Qatar, and United Arab Emirates) Phone: 971 4 3975443 Fax: 971 4 3972304 E-mail: mswsgulf@microsoft.com

Lebanon (Cyprus and Lebanon) Phone: 961 1 983348 Fax: 961 1 983349 E-mail: mts@lebanon-online.com.lb

Kuwait Phone: 965 2431071 Fax: 965 2430249 E-mail: mspsskuw@microsoft.com

Oman Phone: 968 691191 Fax: 968 698568 E-mail: mspss@gto.net.om

Pakistan Phone: 92 21 111 674357 Fax: 92 21 4533370 E-mail: mssupport@nets.net.pk Customer Service Center (Version upgrade / TechNet and MSDN     subscription): Phone: (971) (4) 655 082 Fax: (971) (4) 655 097

Hong Kong SAR Microsoft Hong Kong SAR Limited Fax: (852) 2560-2217 Microsoft Information Hotline: (852)2804-4234 Personal Technical Support: (852) 2804-4222 Professional Technical Support: (852) 2804-4288

Hungary Microsoft Hungary Phone: +36 (1) 437-2800 Fax: +36 (1) 437-2899 Customer Services: (+36) (1) 267-4636 (2MSINFO) Technical Support: (+36) (1) 267-7846 (2MSSUGO)

Iceland See Denmark

India Microsoft India Phone: (91) (80) 559 5733, (91) (11) 629 4600, (91) (22) 2850193 Fax: (91) (80) 559 7133, (011) (91) (11) 629 2650

Indonesia (SP) Microsoft Indonesia - Jakarta Technical Support: Phone: 62 21 570 42 54 Fax: 62 21 520 81 22

Ireland See United Kingdom

Israel Microsoft Israel Ltd. Reception: Phone: +972-9-952-5353 Fax: +972-9-952-5333 Customer Service & Information Center: Phone: +972-9-9525400 Fax: +972-9-9525411 Technical Free Support for Windows, Office and Microsoft Fun: Phone: +972-9-9525400 Fax: +972-9-9525403

Italy Microsoft Srl Phone: (39) (2) 70-398-398 Fax: (39) (2) 70-392-020 Microsoft Rome Office: (39) (6) 5095-01 Fax: (39) (6) 5095-0600 Customer Service (New product info, product literature): (39) (2) 70-398-398 Customer Service for IT/Operatori del Settore IT: (39) (2) 70-398-398 Technical Support: (39) (2) 70-398-398 Microsoft Consulting Service: (39) (2) 70-398-398

Japan Microsoft Company Ltd. Technical Support (Standard Support): (81) (3) 5354-4500 Technical Support options/ Support Contract: (81) (3) 5354-4700 Channel Marketing Information Center (Presales Product Support): Tokyo Phone: (81) (3) 5454-2300 Osaka Phone: (81) (6) 6245-6995 Customer Service Phone (Version upgrade/Registration): Phone: (81) (48) 226-5500 Fax: (81) (48) 226-5511

Kazakhstan See Russia

Kingdom of Saudi Arabia Phone: +966-1-488-1165 Fax: +966-1-488-1576 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124 0500 (toll-free within Saudi Arabia) Fax: 966-1-4740576

Kirgizia See Russia

Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Service: : 080-985-2000 (toll-free domestic only) Technical Support: Windows: (82) (2) 508-0040 Microsoft FastTips: (82) (2) 3453-7555

Kuwait PO Box 5244 13053 Safat Phone: +965-243-0248 Fax: +965-243-0249 Technical Support: (Personal Operating Systems, Desktop Applications and Developer Tools only): Phone: +965-243-1071 Latin America Microsoft

Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Internet: //www.microsoft.com/latam/soporte

Liechtenstein See Switzerland (German, French, Italian speaking)

Luxembourg Microsoft NV Phone: +32-2-730 39 11 Microsoft Support Network Info. Center: +31-800-9977-57 TechNet Subscription: +353-1-703 8738 MSDN Subscription: +353-1-708-8690 Microsoft Information Center: +32-2-481 52 52 Bulletin Board: +32-2-726 85 45 (1200/2400/9600/14400 baud, 8N1, ANSI) Technical Support: +32-2-513 32 74 (Dutch speaking) +32-2-502 34 32 (English speaking) +32-2-513 22 68 (French speaking) Internet: //www.microsoft.com/netherlands/default.asp

Malaysia (SP) Microsoft (Malaysia) Sdn Bhd: Phone: (6) (03) 757-2266 Fax: (6) (03) 757-2265 Customer Services: Phone: Toll-free 1-800-88-3249 Fax: +6 (03) 758-5011 Technical Support: Phone: +6 (03) 793-9595 Fax: +6 (03) 295-2065 Internet: http://www.microsoft.com/malaysia/

Mexico Microsoft Mexico, S.A. de C.V. 267-2110 Atencion a Distribuidores 265-3380 Atencion a Clientes 265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio 267-2190 Soporte de Servidores y Herramientas de Desarrollo Fast Tips: (52)(5) 2612199 Microsoft BBS 628-6200/02 MSMEXICO sin password Internet: http://www.microsoft.com/mexico/soporte/

Middle East Phone: (971) 4 397 3888 Fax: (971) 4 397 2244 Technical Support: (Personal Operating Systems & Desktop Applications only): Phone: (971) (4) 397 5443 Fax: (971) (4) 397 2304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 299 5082 Fax: (971) (4) 299 5097

Morocco Microsoft Afrique Du Nord Phone: (212) 2 95 80 80 Fax: (212) 2 95 85 85

Netherlands Jaar 2000 informatie centrum Netherlands: (020) 5001033 Belgium: +32-2 7043000 Luxemburg: +32-2-5139979 Product Support: · Netherlands (Dutch): (020) 5001005 · Netherlands (English): (020) 5001053 · Belgium (Dutch): +32 2 513 31 13 · Belgium (French): +32 2 513 22 68 · Belgium (English): +32 2 502 34 32 · Luxemburg (French): +32 2 513 2268 · Luxemburg (English): +32 2 502 3432 Microsoft Consulting Services Benelux: Netherlands, Belgium and Luxemburg: +31 (0)20 5001005 Information Services and Subscriptions: TechNet: · Netherlands: (020) 5001035 · Belgium: +32 2 5022176 · Luxemburg: +32 2 5022176 Microsoft Developer Network: · Netherlands: (020) 5001037 · Belgium: +32 2 5138684 · Luxemburg: +32 2 5138684 Internet: //www.microsoft.com/netherlands/default.asp

New Zealand Microsoft New Zealand Ltd. Phone: 64 (9) 357-5800 Fax: 64 (9) 357-0868 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 357-5577

Northern Ireland See United Kingdom

Norway Microsoft Norway AS Phone: +(47) 22 02 25 00 Fax: +(47) 22 95 06 64 Technical Support: Standard: +(47) 22 02 25 50 Priority: +(47) 22 02 25 45 Premier: +(47) 22 02 25 46 Microsoft Sales Support: +(47) 22 02 25 80 Microsoft MSDL: +(47) 22 18 22 09 Microsoft FastTips: +(47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions) Internet: http://www.microsoft.com/norge/support/

Panama Technical Support/Soporte Tecnico: (506) 298 2020 Support E-mail/Correo Electronico Para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (506) 298 2000 Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus@microsoft.com

Papua New Guinea See Australia

Paraguay See Uruguay

Peru Phone: (511) 421-1200 Fax: (511) 4217307 Technical Support: (511) 215-5002 & (511) 215-5005

Philippines (SP) Microsoft Philippines Phone: 632 811 0062 Technical Support: Phone: 632 892 2295/2495 Fax: 632 813 2493

Poland Microsoft Sp. z o.o. Phone: +(48-22) 661-54-00 Fax: +(48-22) 661-54-34 Information Service: +(48-22) 865-99-33 Technical Support: +(48-22) 865-99-66

Portugal Microsoft Portugal MSFT, Lda. Phone: (351) 1 4409200 Fax: (351) 1 4412101 Technical Support: Standard Support: (351) 1 4409280 Fax: (351) 1 4411655

Puerto Rico Technical Support/Soporte Tecnico: (408) 953 8086 Support E-mail/Correo Electronico Para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (800) 297 5982 for area codes 787 & 809 only Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus@microsoft.com

Republic of Ireland See United Kingdom

Romania Microsoft s.r.l. Phone: (+40) (1) 222 90 16 Fax: (+40) (1) 222 90 12 Technical Support: (+40) (1) 312 09 48

Russia Microsoft Z.A.O. Microsoft Information Center: Moscow: +7 (095) 916-7171 St.Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev: +380 (044) 2305101 Fax: Moscow: +7 (095) 916-7112 Technical Support: Phone: Moscow: +7 (095) 745-5445 St.Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev: +380 (044) 2305102 Fax: Moscow: +7 (095) 916-7112 Internet: //www.microsoft.com/rus/support/

Saudi Arabia Phone: +966 (1) 218-0808 Fax: +966 (1) 218-0809 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124-2255 (toll-free within Saudi Arabia) Fax: 800 124-2255 (press 2 to send a fax)

Scotland See United Kingdom

Singapore Microsoft Singapore Pte Ltd Phone: (65) 337-6088 Fax: (65) 337-6788 Customer Services: Phone: (65) 324-5255 Fax: (65) 324-6181 Product Support Services: Phone: (65) 378-3600 Fax: (65) 378-3662

Slovak Republic Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava Phone: +421-7-5341 9841 Fax: +421-7-5341 9840 Hotline: +421-7-67 296 296 Infoservice: +421-7-67 296 297

Slovenia/Slovenija Microsoft d.o.o. Phone: (+386) (61) 1800 800 Fax: (+386) (61) 1800 822 Technical Support: (+386) (61) 185 3449

South Africa Microsoft South Africa Phone: (27) 11 445 0000 or 0860225567 (inside South Africa) Fax: (27) 11 257 0257 Technical Support Fax: (+27) 11 257-0424

South East Africa and Indian Ocean Islands See South Africa

Spain Microsoft Iberica SRL Inside Spain: Phone: 902 197 198 Fax: 91 803 8310 Technical Support: 902 197 198 Customer Service: 902 197 198 Fax Back telephone: 902 197 198 Outside Spain: Phone: (34) 91 353 69 60 Fax: (34) 91 803 8310 Technical Support: (34) 91 353 69 60 Customer Service: (34) 91 353 69 60 Fax Back telephone: (34) 91 353 69 60 Internet: http://www.microsoft.com/spain/support/default.asp

Sweden Microsoft AB Phone: +46 (0) 8-752 56 00 Fax: +46 (0) 8-750 51 58 Technical Support: Standard: +46 (0) 8-752 09 29 Priority: +46 (0) 8-751 09 80 Premier: +46 (0) 8-632 57 01 Internet: http://www.microsoft.com/sverige/support/

Switzerland Microsoft AG Phone: 01-839 61 11 Fax: 01-831 08 69 Customer Service Phone: 0848-858-868 Microsoft Info-Service, Postfach, 8001 Zurich, Fax: 01 311-72-27 Support: Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255 Standard Technical Support (French speaking): Phone 022-738 96 88 General information about Microsoft Support in Central Europe: Phone 0848-80-2330 Internet: //www.microsoft.com/switzerland

Tadzikistan See Russia

Taiwan Microsoft Taiwan Corp. Phone: (886) (2) 2504-3122 Fax: (886) (2) 2504-3121 Technical Support: Phone: (886) (2) 2508-9501 Fax: (886) (2) 2508-9575

Thailand Microsoft (Thailand) Limited Phone: (662) 266-3300 Fax: (662) 266-3310 Technical Support: Phone: (662) 613-7208 through 11 Fax: (662) 613-7198

Turkey Microsoft Turkey Phone: 90 (212) 258 59 98 Fax: 90 (212) 258 59 54 Support Hotline: Phone: 90 (212) 275 24 66 Fax: 90 (212) 272 77 55

Turkmenistan See Russia

United Kingdom Microsoft Limited Phone: (0870) 60 10 100 Fax: (0870) 60 20 100 Technical Support: Desktop Applications, Home Products, Personal Operating Systems and hardware: 0870 50 10 100 Business Systems: 0870 50 10 300 Customers phoning from Ireland should dial 706 5353 for technical support

Uruguay Technical Support: (598) (2) 774934 Fax: (598) (2) 774935 Internet: http://www.microsoft.com/uruguay/soporte/

Uzbekistan See Russia

Venezuela Corporation MS 90 de Venezuela S.A. Other information: (582) 265-9922 Fax: (582) 265-0863 Technical Support: (582) 993-6755 Internet: http://www.microsoft.com/venezuela/soporte/

Wales See United Kingdom

Keywords: kbinfo kbreadme KB266396

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