Microsoft KB Archive/818383

= The Keyboard and Mouse Do Not Work When You Resume from Standby =

Article ID: 818383

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows XP Media Center Edition 2002

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SYMPTOMS
When you resume your Windows 2000-based or Windows XP-based computer from a Standby state, the keyboard and mouse do not work.



CAUSE
This problem may occur if you press the keyboard keys or if you move the mouse while the computer is resuming from Standby.



Windows 2000
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Microsoft Windows 2000, Service Pack 3

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time   Version          Size     File name --   22-Apr-2003  10:38  5.0.2195.6738    48,848   I8042prt.sys

Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Microsoft Windows XP, Service Pack 1

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Jun-2003  18:20  5.1.2600.1229      52,992  I8042prt.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Additional query words: resume

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB818383

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