Microsoft KB Archive/941104

= You cannot recover e-mail items after you use Outlook Web Access for Exchange 2007 to delete e-mail items in the Deleted Items folder =

Article ID: 941104

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Enterprise Edition
 * Microsoft Exchange Server 2007 Standard Edition

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SYMPTOMS
Consider the following scenario. You use Microsoft Office Outlook Web Access for Microsoft Exchange Server 2007 to log on to an Exchange 2007 mailbox. When you right-click the Deleted Items folder, and then click Empty Deleted Items, the Deleted Items folder is emptied. However, you cannot recover the deleted items in Outlook Web Access. Then, you use Microsoft Office Outlook 2007 to log on to the Exchange 2007 mailbox to recover the e-mail items. In Outlook 2007, you click Recover Deleted Items on the Tools tab. However, the Recover Deleted Items list is empty.



CAUSE
In Outlook Web Access, when you click Empty Deleted Items, Outlook Web Access runs code that permanently deletes the e-mail items in the Deleted Items folder.



RESOLUTION
To resolve this problem, install Update Rollup 5 for Exchange 2007. For more information about Update Rollup 5 for Exchange 2007, click the following article number to view the article in the Microsoft Knowledge Base:

941421 Description of Update Rollup 5 for Exchange 2007



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OWA

Keywords: kbqfe kbexchowa kbexpertiseinter KB941104

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