Microsoft KB Archive/812149

= FIX: Transaction abortion in AIC may cause message to be stuck in work queue =

Article ID: 812149

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2002 Standard Edition
 * Microsoft CRM 1.2
 * Microsoft Business Solutions CRM Integration for Great Plains

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SYMPTOMS
A Microsoft BizTalk Server application integration component (AIC) typically participates in the transaction that the BizTalk interchange starts. If a processing error occurs, the AIC can either return a HRESULT error code to let the BizTalk engine abort the transaction, or the AIC can abort the transaction directly. If the AIC aborts the transaction directly, the message may be stuck in the Work queue instead of moved to the Suspended queue, and you may see the following messages in the event log:

Message 1

An error occurred in BizTalk Server.

Details: --

[0x8004e002] The root transaction wanted to commit, but transaction aborted.

Message 2

An error occurred in BizTalk Server.

Details: --

[0x8004e002] The root transaction wanted to commit, but transaction aborted.

[0x80004005] The following stored procedure call failed: &quot; { call cs_moveto_SuspendedQ_from_WorkQ( ?, ?, ?)}&quot;. :'Transaction (Process ID 101) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.'



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size    File name ---  27-Dec-2002  22:19  6,898   Deadlock_wrongcount_fix.sql To apply this fix, open SQL Query Analyzer to run this SQL script against the InterchangeSQ database.

Note Because of file dependencies, the most recent fix that contains these files may contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB812149

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