Microsoft KB Archive/105201

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{| The information in this article applies to:
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 * Microsoft Word for Macintosh, versions 4.0, 5.0, 5.1

SUMMARY
This article contains questions and answers about unexpected quitting and system errors.

MORE INFORMATION
1. Q. I'm receiving the error message "The application 'Word        ' has unexpectedly quit." What should I do?

A. This error message indicates that the system or application has encountered a problem.

One of the following four methods may help you resolve the problem:

NOTE: If you are running with System 6, use methods 1, 3, or        4. If you are running with System 7 or later, use methods 2, 3, or 4.

Method 1

NOTE: Use this method with System 6 only.

If you don't have a system startup disk available, use the following four steps. (If you do have a system startup disk        available, use Method 3.)

1. Create a new folder on the hard disk and name it EXTRAS.

2. Move any nonstandard INITs (startup documents) or cdevs (Control Panel documents) out of your System Folder and place them in the folder called EXTRAS.

3. Restart your computer.

4. Restart Word.

Method 2

NOTE: Use this method with System 7 only.

Restart your computer while holding down the SHIFT key. Release the SHIFT key after you see the "Welcome to Macintosh.        Extensions off." message.

Method 3

Restart your computer using a system startup disk.

Method 4

If you still receive the "The application 'Word ' has        unexpectedly quit" error message in Word after restarting your computer using one of the above methods, remove the Word Settings file from the System Folder. Use the following steps to remove the Word Settings file:

1. Quit Word.

2. Move the Word Settings file from the System Folder to the desktop.

3. Restart Word.

If the "...unexpectedly quit" error message persists after you use the above methods, call Microsoft Technical Support and speak to a Word for the Macintosh support engineer.
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Last reviewed: October 20, 1997

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