Microsoft KB Archive/186719

= WD98: Clipped or No Output or Error Message When Faxing Document =

Article ID: 186719

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Word 98 for Macintosh

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This article was previously published under Q186719



SYMPTOMS
If you attempt to fax a previously saved document, you may get no output, clipped output, or a transmission error message from the fax software.



CAUSE
This problem occurs when you use Microsoft Word 98 Macintosh Edition and Global Village 2.6C, and the following conditions are true:


 * You are faxing a previously saved document.

-and-
 * You created the document while Apple LaserWriter driver version 8.x was selected in the Chooser.

-and-
 * The document is in landscape orientation.



WORKAROUND
To fax the document successfully, use the appropriate method for your situation.

Method 1: Creating a Document to be Faxed
Prior to creating the document to be faxed, follow these steps to set the default printer driver to the fax software:


 * 1) On the Apple menu, click Chooser.
 * 2) Click the Global Village Fax Driver icon.
 * 3) Close Chooser.

Method 2: Faxing an Existing Document
To fax an existing document, set the default printer driver to the fax software, copy the contents of the existing document to the new document and then fax the document. To do this, follow these steps:


 * 1) On the Apple menu, click Chooser.
 * 2) Click the Global Village Fax Driver icon.
 * 3) Close Chooser.
 * 4) Open the existing document; then click Select All on the Edit Menu.
 * 5) On the Edit Menu, click Copy.
 * 6) Create a new document and on the Edit menu, click Paste.
 * 7) Send the fax.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
For more information about problems faxing, please see the following article in the Microsoft Knowledge Base:

185065 WD98: Unable to Fax Document with Multiple Orientations

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords: kb3rdparty kbbug kbnofix KB186719

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