Microsoft KB Archive/873393

= A user receives an NDR that contains a 5.2.1 status code when the user tries to send an e-mail message to a public folder in Exchange Server 2003 =

Article ID: 873393

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
You experience the following symptoms in a Microsoft Exchange Server 2003 organization:  Certain users cannot send e-mail messages to any public folders in your organization. However, these users can successfully post a message in a public folder. In this situation, when a user tries to send an e-mail message to a public folder, the user receives a non-delivery report (NDR) that contains a 5.2.1 status code.  The following events are logged in the Application log of the Exchange server:

Event message 1

Event ID: 327

Event category : Exchange Store Driver

Event source : MSExchangeTransport

Type : Warning

Date :

Time:

Computer:

Description: The following call : EcLocallyDeliverMsg2 to the store failed. Error code: 1238 (Message-ID  will be NDR'd). MDB: GUID. FID:. MID:. File : C:\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_ .EML. Event message 2

Event ID : 3013

Event category: NDR

Event source: MSExchangeTransport

Type : Warning

Date:

Time:

Computer:

Description: A non-delivery report with a status code of 5.2.1 was generated for recipient rfc822;user@example.com (Message-ID < @ .example.com>) 



CAUSE
This problem occurs if the following conditions are true:
 * You have more than one domain in your Active Directory forest.
 * You are running Microsoft Windows Server 2003 Service Pack 1 (SP1) on the domain controllers in your domains.
 * The users who cannot send e-mail messages to any public folders are members of the built-in Distributed COM Users security group.

This problem occurs because Exchange Server 2003 does not recognize the Distributed COM Users group. This group is added by Windows Server 2003 SP1.

When a user who is a member of the Distributed COM Users group sends an e-mail message to a public folder in Exchange Server 2003, the following actions occur:
 * Exchange Server 2003 tries to match the Distributed COM Users group SID with an existing Active Directory group.
 * Because more than one domain exists, Exchange Server 2003 locates more than one Distributed COM Users group.
 * Exchange Server 2003 calls a function to parse an array of built-in groups to determine whether the user is a member of a built-in group. However, because the Distributed COM Users group is not contained within this array, Exchange Server 2003 cannot match the Distributed COM Users group SID with an Active Directory group.

Therefore, Exchange Server 2003 determines that the user who sends the e-mail message has an ambiguous alias. And, Exchange Server 2003 generates an NDR.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, you must be running Microsoft Exchange Server 2003 Service Pack 2 (SP2) to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and all its dependant services are automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB873393

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