Microsoft KB Archive/261130

= Cached Profile Deleted Even If Central Profile Is Not Updated =

PSS ID Number: 261130

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition SP6

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This article was previously published under Q261130



SYMPTOMS
You may be using the &quot;DeleteRoamingCache&quot; setting to delete cached profiles during logoff (after the central location is updated). However, if a problem (such as a network problem) occurs while the current profile is being copied to the central location, the local cached profile may be deleted. When this occurs, there is no easy way to recover the last profile used.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0, Terminal Server Edition, service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Size     File name    Platform --  04/25/2000  04:06p   76,560  Userenv.dll  Intel 04/25/2000 03:53p  125,200  Userenv.dll  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbQFE KB261130

Technology: kbNTTermServ400 kbNTTermServ400sp6 kbNTTermServSearch kbWinNT400search kbWinNTS400search kbWinNTsearch kbWinNTSsearch

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