Microsoft KB Archive/161883

= WD: Error 3009 -The Redirector Failed to Unlock Part of a File.. =

Article ID: 161883

Article Last Modified on 8/10/2007

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APPLIES TO


 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a
 * Microsoft Word 97 Standard Edition
 * Microsoft Windows NT 3.51 Service Pack 5
 * Microsoft Windows NT 4.0

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This article was previously published under Q161883



SYMPTOMS
When you save a Word document to a Windows NT server, the following error message may be returned to the Windows NT Event Log:

Error 3009 - The redirector failed to unlock part of a file on server .



CAUSE
This message indicates that the server no longer knows about a lock that Word placed on the file.

Example
Suppose you open a file that is located on a server in Word. If the server that the file is on goes away and comes back (for example, if it crashes and is then reset or power cycled), Word tells the server to release the lock on the file when you close the file. However, because the server has been reset, it no longer knows about the lock and returns the error message to the Windows NT Event log.



STATUS
This problem has been identified as a Windows NT environment issue. The problem was corrected in Windows NT version 4.0 Service Pack 3.

For additional information, please see the following article in the Microsoft Knowledge Base:

163525 Delay When Saving Word 7.0 File to Windows NT 4.0 Server

Keywords: kberrmsg kbnetwork kbprb KB161883

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