Microsoft KB Archive/256012

= SMS: Crystal Reports Services May Be Installed as Local System Accounts During Windows 2000 Upgrade =

Article ID: 256012

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q256012



SYMPTOMS
When you upgrade from Windows NT 4.0 Service Pack 4 to Windows 2000, all Crystal Reports services may be installed as local system accounts. As a result, the Crystal Reports service does not start or run the Info Agent, Info APS, and Info Sentinel services.



CAUSE
The Crystal Reports services must run with the SMS Service account.



WORKAROUND
After you upgrade to Windows 2000 and install SMS 2.0 Service Pack 2, use the Services tool in Control Panel to change the Crystal Reports services (Info Agent, Info APS, and Info Sentinel) to use the SMS Service account.

Additional query words: prodsms

Keywords: kbenv kbprb kbsms200presp3 KB256012

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