Microsoft KB Archive/944989

= Some contacts are incorrectly synchronized when you synchronize contacts from Microsoft Dynamics CRM 3.0 to an address book in Microsoft Outlook =

Article ID: 944989

Article Last Modified on 12/10/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you synchronize contacts from Microsoft Dynamics CRM 3.0 to an address book in Microsoft Outlook, some contacts are incorrectly synchronized. For example, the crmId field and the crmLinkState field are incorrectly set.

When this problem occurs, a duplicate contact is created in the address book in Outlook if the following conditions are true:
 * You modify an incorrectly synchronized contact in Microsoft Dynamics CRM.
 * You synchronize the contact again.

Additionally, the duplicate contact may not be tracked in Microsoft Dynamics CRM 3.0.

Note This problem only occurs when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 update rollup that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update components.

Additionally, after you install this hotfix, you have to delete the incorrectly synchronized contacts from Microsoft Outlook, and then you have to resynchronize the contacts.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB944989$\Spuninst folder.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



STATUS
Microsoft has confirmed that this is a problem in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbcrmv3c kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB944989

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