Microsoft KB Archive/165585

= GW 1.0: Problem Printing Project to HP 820C or 850C Printer =

Article ID: 165585

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Greetings Workshop 97 Standard Edition
 * Microsoft Greetings Workshop 1.0 Standard Edition

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This article was previously published under Q165585



SYMPTOMS
While you are printing specific card projects on a Hewlett Packard 820c or 850c, the printer stops, the paper no longer feeds, and Greetings Workshop stops responding (hangs).

The following cards are among the ones that exhibit this problem.


 * Birthday card for Laura
 * Wedding card for Liz & Nathan
 * Birthday card for Lindsay



CAUSE
The position of the graphic on the front page is causing the print job to stop.



RESOLUTION
If you reposition the graphic on the front page, you may be able to resolve the problem. To reposition the graphic, follow these steps:


 * 1) Click on the graphic on the front page.
 * 2) Move the graphic slightly in any direction.
 * 3) Print your project.

If the image on the front page is a background, you will need to remove the background image and re-insert it.



WORKAROUND


STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
Additional query words: quite won't freeze image photo 820 c gw1 greetingsw

Keywords: kb3rdparty kbbug kbgraphic kbhardware kbprint KB165585

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