Microsoft KB Archive/153474

= Microsoft Knowledge Base =

"Modem Is Busy or Not Found" Connecting to MSN
Last reviewed: October 7, 1997

Article ID: Q153474

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you attempt to connect to MSN, The Microsoft Network, with a Creative Labs 19200 Data Fax Modem or a NEC 28.8 Data Fax Modem, you may receive the following error message:

Modem is busy or not found.

RESOLUTION
To resolve this issue, disable the Use Error Control option and add the following extra setting:

Creative Labs 19200 Data Fax: AT$F0H0

NEC 28.8 Data Fax Modem:      AT&F0 To disable the Use Error Control option and add the extra setting, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Modems.
 * 3) Click the modem you are using, and then click Properties.
 * 4) On the Connection tab, click Advanced.
 * 5) In the Extra Settings box, type the appropriate extra setting.
 * 6) Click the Use Error Control check box to clear it.
 * 7) Click OK or Close until you return to Control Panel.