Microsoft KB Archive/944264

= You experience problems when you explore menus by using the Zune pad on your Zune 4GB, 8GB, or 80GB device =

Article ID: 944264

Article Last Modified on 11/19/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 80GB Digital Media Player
 * Zune 8GB Digital Media Player

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SYMPTOMS
When you use the touch sensitive Zune pad, menu navigation may move in a direction other then what you expect. Or, menu navigation may not move at all.



CAUSE
The Zune pad requires contact with skin to sense your finger presses and gestures. Therefore, if you are wearing gloves or have a protective cover over the pad, the Zune pad will not work correctly.

Menu navigation can also behave unexpectedly if you touch the Zune pad in more than one location at the same time. For example, you may be resting your thumb on the Back button or on the Play/Pause button, and it is partially touching the Zune pad when you slide another finger on the Zune pad.



THINGS TO TRY
Try these methods to resolve this issue:
 * When you use the Zune pad, make sure that you are not wearing gloves.
 * Only touch the Zune pad in one location at a time.



MORE INFORMATION
If you do not like the sliding feature on the Zune pad, you can turn off the touch feature. To do this, select settings on the home screen, select touch, and then press the center of the Zune pad to change the setting to off.

Now the Zune pad functions like a traditional control pad where you press the direction in which you want to go. However, the Zune pad will still require contact with skin to determine the direction that you are pressing.

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner kbzunehardware KB944264

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