Microsoft KB Archive/98962

= Mac LDF: Mail Tools Err Msg: File Unrecognizable =

Article ID: 98962

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for Appletalk Networks 3.1

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This article was previously published under Q98962



SYMPTOMS
When rebuilding a local data file with version 3.1 of Microsoft Mail for AppleTalk Networks, the Mail Tools application may return the following error message:

File Unrecognizable

It is possible the error is reported incorrectly, and the local data file is still capable of being rebuilt.



CAUSE
The Mail Tools local mail rebuild routine does not recover messages for which no parent folder exists. In other words, if all the messages are in a folder called Local Folder, but the information about the existence of Local Folder is corrupt, then Mail Tools will not attempt to recover the messages, because it does not know where they belong. Likewise, if the corruption occurs in the local data file's header, Mail Tools will return the &quot;File Unrecognizable&quot; error message.



RESOLUTION
Upgrade to version 3.1a of Microsoft Mail for AppleTalk Networks, and run the Mail Tools from that version. For information about how to obtain the upgrade, please call Microsoft Sales at (800) 227-4679.

Additional query words: 3.10 err msg errmsg alert

Keywords: KB98962

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