Microsoft KB Archive/286362

= &quot;Stop 0x0000000A&quot; Stop Code on Stressed Servers =

Article ID: 286362

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q286362



SYMPTOMS
A stressed Windows 2000-based server may display the following stop code on a blue screen:

Stop 0x0000000A (0x00000060, 0x0000001c, 0x00000001, 0x8042a04a)

Note that some of these parameters may vary. For example, the following parameters have also occurred:

0x0000000A (0x00000060,0x00000002,0x00000001,0x8042B9D8)



CAUSE
This problem is caused by a small timing problem that can cause a null pointer to be referenced.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date        Time    Version          Size       File name ---  2/21/2001   05:20p  5.0.2195.3290   1,641,392   Win32k.sys(uniprocessor) 2/21/2001  05:19p  5.0.2195.3071     243,472   Winsrv.dll(uniprocessor) 8/27/2000  08:28p  3.10.0.103         47,808   User.exe 2/21/2001  05:19p  5.0.2195.3055     379,152   User32.dll 2/21/2001  05:17p  5.0.2195.3290   1,641,392   Win32k.sys 2/21/2001  05:19p  5.0.2195.3071     243,472   Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbShell

Keywords: kbhotfixserver kbqfe kbbug kbfix kbshell kbwin2000presp3fix kbwin2000sp3fix KB286362

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