Microsoft KB Archive/831096

= You cannot access certain folders in a backward-compatible document library by using the Japanese version of Internet Explorer 6.0 =

Article ID: 831096

Article Last Modified on 9/27/2006

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APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

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SYMPTOMS
In the Japanese version of Microsoft Office SharePoint Portal Server 2003, you may find that you cannot access certain folders in a backward-compatible document library in your portal site. For example, when you position the pointer over the name of a folder in the document library, the URL of the folder that is displayed in the status bar of the Japanese version of Microsoft Internet Explorer 6.0 unexpectedly contains additional characters. When you click the link to the folder to access the folder for the first time, you receive an error message that is similar to the following:

The page cannot be displayed

HTTP 404 - File or directory not found



CAUSE
This issue may occur if all the following conditions are true:
 * You connect to the portal site by using the Japanese version of Internet Explorer 6.0.
 * You access a folder in a backward-compatible document library for the first time.
 * The name of the folder contains only low-order ASCII characters.

In this situation, Internet Explorer 6.0 opens the page by using a different format other than Unicode format, and you experience the symptoms that are described in the &quot;Symptoms&quot; section of this article.



WORKAROUND
To work around this issue, use either of the following methods:
 * Press F5 to refresh the Web page. After you do so, the contents of the Web page are displayed correctly and you can access the folders or the files that you want.
 * Add a non-ASCII character to the name of the folder.



MORE INFORMATION
For more information about backward-compatible document libraries, see the &quot;Managing Document Libraries&quot; topic in the &quot;Administration&quot; section of the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/office/sharepoint/prodinfo/default.mspx

Additional query words: sps

Keywords: kbwebbrowser kberrmsg kbnofix kbbug KB831096

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