Microsoft KB Archive/197692

OFFUP-Err Msg:Cannot Open Excel.exe. Excel May Be ‘Read-Only’…

PSS ID Number: Q197692 Article last modified on 05-28-1999

WINDOWS:1.0

WINDOWS

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= SYMPTOMS =

During installation of the Excel 97 SR-2 CALL Function Patch, you may receive the following error message:

Cannot open Excel.exe. Excel.exe may be ‘read-only’ or on a drive which you do not have ‘write’ access.

= CAUSE =

You may receive this error message if you have Excel 97 and Office 2000 installed on the same machine.

NOTE: If you do not have Office 2000 on the machine and you are getting this error message, then any of the following may be the cause:

  Excel.exe is set for Read-Only.   Excel.exe is in a directory that you do not have write access.   Excel.exe is not at SR-2 level. (You can locate the Office SR-2 update at the Office Update Site.) http://officeupdate.microsoft.com 

= RESOLUTION =

If you have Excel 97 and Office 2000 installed on the same machine, please follow the instructions at the web site for Excel 97 and Office 2000 users. The address for the site is:

http://officeupdate.microsoft.com/downloadDetails/xl97cfp.htm

= MORE INFORMATION =

= EXCEL 97 SR2 PATCH FOR EXCEL 97 ONLY: =

You may find out more about the patch at the web site:

http://officeupdate.microsoft.com

= SUBMITTING A WEB RESPONSE INCIDENT: =

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below.


 * 1) Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 * 2) Click Member Services.
 * 3) Click Office Update Technical Support.
 * 4) Click Office Update Support Form.
 * 5) * You may be prompted to establish a Registration ID, if you haven’t already done so, which you can use to obtain many Microsoft products or services.
 * 6) * To establish the ID, enter your e-mail address in the space provided and click Continue.
 * 7) * If you do not have an e-mail address, you can quickly get one by clicking: hotmail.com on the registration page.
 * 8) After you enter your e-mail address, click Continue.
 * 9) Type your Password.
 * 10) * If you can’t remember your password, click E-mail My Password and we will send it to you.
 * 11) Provide the following information in the space provided:
 * 12) * Your Computer
 * 13) ** Operating System
 * 14) ** Internet Browser
 * 15) ** Computer Make
 * 16) ** Computer Model
 * 17) ** CPU Speed
 * 18) ** Memory
 * 19) * The Problem
 * 20) ** Describe only one problem at a time. If you are having more than one problem, please submit them seperately.
 * 21) ** Issue Type
 * 22) ** Component Name
 * 23) ** URL Address
 * 24) ** Error Type
 * 25) ** Question Title
 * 26) ** Detailed Problem Description
 * 27) ** Check one of the following:
 * 28) *** I can duplicate this problem.
 * 29) *** I can connect to other Web sites such as http://www.microsoft.com
 * 30) *** It previously worked for me but is not working now.
 * 31) *** It has never worked.
 * 32) * Contact Information
 * 33) ** E-mail Address
 * 34) ** Phone Number
 * 35) ** Fax Number
 * 36) ** Time Zone
 * 37) When the request form has been completed:
 * 38) * Click Finish to submit your request.
 * 39) * You should receive a response within one business day.

Additional query words: offup

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========================================================= Keywords : kbofficeupdate Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.