Microsoft KB Archive/139450

= Troubleshooting LAN Manager Trap Screens for OS/2 Version 1.3 =

PSS ID Number: 139450

Article Last Modified on 9/30/2003

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The information in this article applies to:


 * Microsoft LAN Manager 2.0b
 * Microsoft LAN Manager 2.2

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This article was previously published under Q139450



SUMMARY
This article provides basic troubleshooting tips for resolving traps when running OS/2 version 1.3 and LAN Manager 2.2.



MORE INFORMATION
A trap is an error condition detected by the central processing unit (CPU) after the execution of a software instruction. Traps that occur in the OS/2 operating system are not defined by OS/2, but by Intel, the designer of the microprocessor that OS/2 was designed for. The most comprehensive documentation on traps is the Intel manual for the 80x86 which details traps and their causes.

Quick Fixes for Trap Screens

 * Uninstall the application or hardware that was just installed.
 * Replace the hardware that is failing.
 * Install the LAN Manager 2.2b patch available from ftp.microsoft.com, at \\ftp\data\softlib\mslfiles\lm22b.exe
 * If the LAN Manager 2.2c files were just installed, remove them because they are for LAN Manager clients only.

Information From Trap Screens To Collect
From the example trap screen below:

TRAP 000D

AX=2011 BX=0011 CX=0040 DX=700E BD=0F2E

SI=000E DI=06BC DS=0A78 ES=0BF0 FLG=2046

CS=0A80 IP=0057 SS=1920 SD=07CA MSW=001B

CSLIM=17A4 SSLIM=07FF DSLIM=21C4 ESLIM=744F

CSACC=9B SSACC=93 DSACC=93 ESACC=93

ERRCD=0000 ERLIM=**** ERACC=**

Exception in Device Driver ELNK3$

The system detected an internal processing error at

location #0228:37CD

collect the following data:


 * Trap: D
 * CS: 0A80
 * IP: 0057
 * CSLIM: 17A4
 * Internal Processing error: 0228:37CD
 * Any file referenced: ELNK3$

Example KB Searches
Basically, use combinations of AND and OR on the above information that you collected from the trap screen. For example:


 * trap D 0A80 0057 17A4 0228:37CD
 * trap D 0A80 0057 17A4
 * trap D 0A80 or 0057 or 17A4 0228:37CD
 * trap D 0A80 or 0057 or 17A4 0228:37CD ENLK3$
 * trap D 0A80 or 0057 or 17A4 0228:37CD or ELNK3$
 * trap D 0A80 or 0057 or 17A4 or 0228:37CD or ELNK3$

Notes on Trap Screens

 * Start with the first KB search example, then broaden searches as necessary.
 * Usually the problem can be fixed with upgraded LAN Manager files, replacing the network card, or from removing the application or hardware that was just installed on the server.

Additional query words: prodlm 1.30 2.20 crash dump LM OS2

Keywords: KB139450

Technology: kbAudDeveloper kbLanMan200b kbLanMan220 kbLanManSearch

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