Microsoft KB Archive/292032

= OFF2000: &quot;Installer Terminated Prematurely&quot; Error Message When You Use ! Logging Option =

Article ID: 292032

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q292032



SYMPTOMS
If you use the ! logging option when you install Office 2000 (for example, e:\setup.exe /L*V! C:\verbose.txt ), you may receive the following error message near the end of the installation:

Installer terminated prematurely.

When you click OK to this error message, you receive the following error message:

The I/O operation has been aborted because of either a thread exit or an application request.

If you view the contents of the verbose log file, you see text similar to the following: Action 13:29:18: ForceReboot. MSI (c) (8F:4B): Executing op: RegAddRunOnceEntry(Name=904000001E872D116BF00006799C897,Command=/I &quot;{00000409-78E1-11D2-B60F-006097C998E7}&quot; AFTERREBOOT=1 RUNONCEENTRY=&quot;904000001E872D116BF00006799C897&quot; /qF /lmewuifsoarpcv!+! &quot;c:\verbose2.txt&quot;) 1: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce 2: 904000001E872D116BF00006799C897 3: C:\WINDOWS\SYSTEM\MsiExec.exe /@ &quot;904000001E872D116BF00006799C897&quot; 1: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\RunOnceEntries 2: 904000001E872D116BF00006799C897 3: /I &quot;{00000409-78E1-11D2-B60F-006097C998E7}&quot; AFTERREBOOT=1 RUNONCEENTRY=&quot;904000001E872D116BF00006799C897&quot; /qF /lmewuifsoarpcv!+! &quot;c:\verbose2.txt&quot; MSI (c) (8F:4B): Executing op: End(Checksum=0,ProgressTotal=0) MSI (c) (8F:4B): FEATURECACHE: Entering Invalidate MSI (c) (8F:4B): Generating exception report.

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======================================== Exception code: C0000005 ACCESS_VIOLATION Module: C:\WINDOWS\SYSTEM\MSI.DLL Function: 0x244517e4

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========================================

Registers: EAX:00000026 EBX:00000026  ECX:245288F0  EDX:8200A00C  ESI:0082C154  EDI:2453B8A0 CS:EIP:015F:244517E4 SS:ESP:0167:0077EABC EBP:2453B8A0 DS:0167 ES:0167  FS:2F3F  GS:0000 Flags:00010246

Call stack: Address  Frame 244517E4 2453B8A0 0x244517e4 -- 0x00000000 0x24539B90 0x00000000 0x00000000

Installer terminated prematurely.



CAUSE
When you use the ! logging option and there is no fatal error during the installation, the Windows Installer creates a RunOnce registry key with invalid characters.



RESOLUTION
To resolve this problem, run Setup without the ! logging option. For example, you can use a command line similar to the following:

e:\setup.exe /L*V C:\verbose.txt

It is not necessary to use the ! logging option on computers where the Office installation does not stop responding (hang).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
At times, Office Setup stops responding (hangs), and you do not receive any error message. In this situation, it is recommended that you restart your computer and re-run Office Setup with verbose logging enabled and the ! option included in the command line.

To do this, start Office Setup by following these steps:  Click Start and then click Run. In the Open box, type the following command line, and then click OK:

''' \Setup.exe /L*v! C:\Verboselog.txt'''

NOTE:  is the full path to your Office source location.

Generally, 19 lines of logging information are cached in memory before being written to the verbose log file (in this case, C:\Verboselog.txt). If you do not use the ! option for the /L (logging) switch, you may lose some or all of this cached information if Setup stops. If you use the ! option, the most you lose is one line, because the ! option forces the Windows Installer to write logging information to the log file one line at a time (there is no caching of information).

Additional query words: OFF2000

Keywords: kbbug kberrmsg kbpending KB292032

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