Microsoft KB Archive/192043

= XADM: Cannot Get Properties of Public Folders After a Restore =

Article ID: 192043

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q192043



SYMPTOMS
Folder properties are unavailable on some or all public folders after a restoration of an Exchange Server information store to a new Exchange Server Directory (Dir.edb). The folders are listed under the public folder hierarchy, and are also listed as resources under public folder resources for that Exchange Server computer.

NOTE: To obtain a listing of public folder resources, select the Public Folder Resources object located under this Exchange Server's Public Information Store object in the Exchange Server Directory. The folders that are in this information store will then be listed in the right-hand pane when using the Exchange Server Administrator program.

In addition to this, these folders are listed as instances on the Exchange Server's Instances tab of Public Information Store Properties page.

You are still not able to retrieve properties of these folders after running a DS/IS consistency adjustment. When attempting to retrieve properties of a folder, you may receive the following error message:

The object cannot be found in the directory. This may be because

replication has not completed.

Microsoft Exchange Directory.

ID no: C1010aae

The application log reports after running a DS/IS consistency adjustment:   Event ID: 7008 Type: Information Source: MSExchangeIS Public Category: IS/DS Interactions Description: Created a public folder "PUBLIC FOLDER NAME" in the directory service.



CAUSE
The public folders were previously configured to use a Recipients container as the public folder container. Because a new Directory (Dir.edb) was created, the public folder container is no longer available, and the public folder's directory object cannot be updated.



WORKAROUND
A container with the same Directory name as the previous public folder container must be created. To do so, follow these steps:


 * 1) On the File menu, click New Other, and click Recipients Container.
 * 2) Create the container with the same Directory name as the original public folder container.

NOTE: You can make this container the public folder container if you want, but it is not required to re-create the public folder's directory object. You make a container the public folder container by completing the following steps:


 * 1) * Expand the Configuration object. Select the "Information Store Site Configuration" object from the right-hand pane, and on the File menu, click Properties.
 * 2) * On the General Tab, click the Modify button, and choose the Recipients Container you want to use.
 * 3) Run a DS/IS consistency adjustment by completing the steps below.

IMPORTANT: Before continuing, refer to the following Knowledge Base article for additional information concerning the function and effects of running the DS/IS consistency adjuster.

182979 XADM: Function and Effects of Running the DS/IS Consistency Adjuster

IMPORTANT: If not done carefully, consistency adjustment can affect public folder access for your entire organization. Be sure to fully understand the process and its ramifications before proceeding.

 In the Exchange Server Administrator program, select the server's name. On the File menu, click Properties. On the Advanced Tab, click the Consistency Adjuster button. Under the Public Information Store section, click the check box that says, "Synchronize with the directory, and reset the home server value for public folders homed in unknown sites. See help for more information." This will synchronize public folders with the directory. Click the All Inconsistencies option. Click the Adjust button.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
If the public folder container is present with the correct directory name, and located in the same location in the hierarchy, the public folder's corresponding directory entry will be created when the DS/IS consistency adjustment is run. After the DS/IS consistency adjustment, select the public folder container. You should see the public folders listed on the right. If they are still not present, click the Hidden Recipients option on the View menu.

Keywords: kbhowto KB192043

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.