Microsoft KB Archive/297098

= XADM: Exchange 2000 Upgrade Does Not Show Installed Version in BackOffice Server Multiserver Console =

Article ID: 297098

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft BackOffice Server 2000
 * Microsoft BackOffice Server 4.5

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This article was previously published under Q297098



SYMPTOMS
When you upgrade from BackOffice Server 4.5 to BackOffice Server 2000, the BackOffice server applications are upgraded to BackOffice Server 2000 as well (for example, Microsoft Exchange Server 5.5 upgrades to Exchange 2000 Server), and should reflect the updated version in the multiserver console at the end of the upgrade. However, the Exchange version may not be listed in the multiserver console.



CAUSE
This behavior occurs because the installed Exchange version is not reported back to the multiserver console in time to reflect the update.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft BackOffice 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Additional query words: bos BoS2000

Keywords: kbbug kbfix KB297098

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