Microsoft KB Archive/194371

= Puzzle Collection: Computer Hangs When You Remove Program =

Article ID: 194371

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Entertainment Pack: The Puzzle Collection

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This article was previously published under Q194371



SYMPTOMS
When you try to remove Microsoft Entertainment Pack: The Puzzle Collection, your computer may stop responding (hang).



CAUSE
This behavior can occur if you installed Microsoft Entertainment Pack: The Puzzle Collection to the root folder on your hard disk.



RESOLUTION
To resolve this issue, restart your computer in Safe Mode, and then remove the program. To do this, follow these steps:

 Press the reset button on your computer. While your computer restarts, press down and hold the CTRL key until the Microsoft Windows 98 Startup menu appears.

NOTE: If you are using Microsoft Windows 95, press the F8 key when you see the "Starting Windows 95" message. Choose Safe Mode from the Startup menu, and then press ENTER. Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs. Click Microsoft Entertainment Pack: The Puzzle Collection, and then click Add/Remove.</li> Follow the instructions on the screen to remove Microsoft Entertainment Pack: The Puzzle Collection.</li> Close Control Panel.</li> Click Start, point to Find, and then click Files or Folders.</li> In the Named box, type charmer.exe, and then click Find Now.</li> In the list of found files, right-click the Charmer.exe file, and then click Delete.</li> Repeat steps 10-11 to delete the following files: <ul> Colc.exe</li> Fflush.exe</li> Fringer.exe</li> Jewelch.exe</li> Lineup.exe</li> Muddle.exe</li> Play.exe</li> Ratpoker.exe</li> Readme.doc</li> Sweekend.exe</li></ul>

</li> <li>Close the Find: Files Named Sweekend.exe window.</li> <li>Right-click the En folder, if it exists, and then click Delete. If you are prompted to confirm the folder deletion, click Yes.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Microsoft Entertainment Pack: Puzzle Collection version 1.0.

Additional query words: 1.00 wep

Keywords: kbsetup kbprb KB194371

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