Microsoft KB Archive/825402

= You cannot install Virtual PC for Mac from the CD-ROM =

Article ID: 825402

Article Last Modified on 2/16/2005

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APPLIES TO


 * Connectix Virtual PC for Mac 5.0
 * Connectix Virtual PC for Mac 6.0
 * Microsoft Virtual PC for Mac Version 6.1
 * Microsoft Virtual PC for Mac Version 6.1.1 Update
 * Microsoft Virtual PC for Mac Version 7 with Microsoft Windows 2000 Professional
 * Microsoft Virtual PC for Mac Version 7 with Microsoft Windows XP Home Edition
 * Microsoft Virtual PC for Mac Version 7 with Microsoft Windows XP Professional

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SYMPTOMS
When you try to install Virtual PC for Mac, you may receive various error messages, and the installation is not completed.



CAUSE
This issue may occur if the media is dirty or if there are CD-ROM read issues.



RESOLUTION
To resolve this issue, use one of the following methods:  ==== Clean the CD-ROM ====

Use a soft cloth to gently clean the shiny surface of the CD-ROM. If the CD-ROM is dusty or has fingerprints on it, clean it with mild soap and a soft cloth. Alternatively, you may try to clean the CD-ROM with damp bath tissue; however, some bath tissues contain lanolin or other ingredients that may leave a film. If you clean the CD-ROM with damp bath tissue, dry the CD-ROM completely.

When you clean and dry the disc, wipe in a straight line from the center to the edge of the CD-ROM. Do not wipe the CD-ROM in a circle. You may have to clean the surface several times.

Visually examine the CD-ROM for scratches. If the CD-ROM is scratched, you may not be able to retrieve the information that is on it, and you may have to purchase a replacement CD-ROM to install the program. For replacement Microsoft software, contact the Microsoft Order Desk at (800) 360-7561.  ==== Copy the CD-ROM to the hard disk ====

Save a copy of the Virtual PC for Mac CD-ROM to your computer hard disk. To do this, follow these steps:  Quit all open programs. Insert the Virtual PC for Mac CD-ROM into the CD-ROM drive. Hold down the OPTION key, and then drag the CD-ROM icon on the desktop to the hard disk icon.

Note If the CD-ROM contains errors, you may find it difficult to copy the contents to the hard disk drive. Open the copy of the CD-ROM, and then run the Virtual PC installation program.</li></ol> </li></ul>

Additional query words: cd-rom damaged I/O input output write save compact cd protected

Keywords: kbinfo KB825402

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