Microsoft KB Archive/297433

= ENC2001: Error Message: ENC2001 Caused an Invalid Page Fault in Module SFC10.OCX at 015f:296c6e85 =

Article ID: 297433

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 2001

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This article was previously published under Q297433



SYMPTOMS
When you start Microsoft Encarta, you may receive either of the following error messages:

ENC2001 caused an invalid page fault in module SFC10.OCX at 015f:296c6e85.

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C:\refdev01\Shared\SharedFind\source\SharedFindCtrl.cpp(484): Failed to Initialize SharedFindMgr : HRESULT 0x80010105 The server threw an exception.



RESOLUTION
To resolve this issue, follow these steps:  Insert the Encarta CD-ROM while you press and hold down the SHIFT key. Continue holding down the SHIFT key until your computer's CD-ROM (or DVD-ROM) drive light stops flashing (about 10 seconds). Release the SHIFT key, click Start, point to Programs, and then click Windows Explorer. In Windows Explorer, click the plus sign (+) next to the drive letter of the CD-ROM (or DVD-ROM) drive. Click the plus sign next to the Support folder. Click the Suite folder, and then double-click Erssfind.reg. You receive the following message:

Are you sure you want to add the information in C:\SUPPORT\SUITE\ERSSFIND.REG to the registry?

 Click OK twice, and then restart your computer.</ol>

Keywords: kberrmsg kbprb KB297433

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