Microsoft KB Archive/943004

= Error message when you install the Microsoft CRM 3.0 Laptop or Desktop Client: “Action Microsoft.Crm.Setup.Common.InstallHelpIndexesAction failed” =

Article ID: 943004

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
You try to install the Microsoft CRM Outlook client for Microsoft Office Outlook.



Result
You receive the following error message:

Action Microsoft.Crm.Setup.Common.InstallHelpIndexesAction failed

When you receive the error message, you can safely ignore this error message, abort the installation, or retry. If you ignore the error message, the installation will complete successfully. However, the option to search Help in the Microsoft CRM Outlook client will not be available.

The following error messages are logged in the Crm30clientsetup.log file:

Note The CRM30clientsetup.log file is located in the following folder: C:\Documents and Settings\ username \Application Data\Microsoft\MSCRM\Logs

12:25:23| Error| Exception occurred during Help Indexes Installation: System.Runtime.InteropServices.COMException (0x8000FFFF): Catastrophic Failure at Microsoft.Crm.Tools.ISWrapper.AdminIndexServerClass.GetCatalogByName(String bstrCatalogName) at Microsoft.Crm.Setup.Common.InstallHelpIndexesAction.InstallHelpIndexes(IDictionary parameters)

12:25:23| Error| System.Exception: at Microsoft.Crm.Setup.Common.InstallHelpIndexesAction. ---> System.Exception: If you ignore this error, the option to search Help will not be available. at Microsoft.Crm.Setup.Common.InstallHelpIndexesAction.Do(IDictionary parameters) at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)



Cause
This problem occurs because the Microsoft CRM Outlook client installation cannot create the Microsoft CRM Help Indexing Catalog in the Indexing Service.



Resolution
To resolve this problem, follow these steps:

1. Click the Ignore option after you receive the error message during the installation of the Microsoft CRM Outlook client.

2. Create the Microsoft CRM Help Indexing Catalog in the Indexing Service on the Outlook client computer. To do this, follow these steps:

Add the Indexing Service to the Microsoft Management Console

a. Click Start, click Run, and type MMC, and then press Enter.

b. Click File, and then click Add/Remove Snap-in.

c. Click Add, click Indexing Service, click Add, click Local Computer, click Finish, and then click OK.

Add the Microsoft CRM Help Indexing Catalog to the Indexing Service

a. Expand Indexing Service on Local Machine, and then verify that there is no Microsoft CRM Help catalog.

b. Right-click Indexing Service on Local Machine, point to New, and then click Catalog.

c. In the Name text box type Microsoft CRM Help.

d. Click Browse and locate the Microsoft CRM Outlook client application files. By default, the Microsoft CRM Outlook client application files are located in the following directory:

C:\program files\Microsoft CRM\Client\ApplicationFiles

e. Click OK.

f. Right-click Indexing Services on Local Computer, and then click Stop.

g. Right-click Indexing Services on Local Computer, and then click Start.

Add the PRO content directory to the Microsoft CRM Help Catalog

a. Right-click Microsoft CRM Help, point to New, and then click Directory.

b. In the Path box, click Browse and locate the content directory. By default, the content directory is located in the following directory:

C:\Program Files\Microsoft CRM\Client\res\web\Help\PRO\content

c. Do not enter information in the Alias (UNC) text box.

d. Click Yes in the Include in Index option.

Add the SBE content directory to the Microsoft CRM Help Catalog

a. Right-click Microsoft CRM Help, point to New, and then click Directory.

b. In the Path box, click Browse and locate the content directory. By default, the content directory is located in the following directory:

Path: C:\Program Files\Microsoft CRM\Client\res\web\Help\SBE\content

c. Do not enter information in the Alias (UNC) text box.

d. Click Yes in the Include in Index option.

Restart the Indexing Service

a. Right-click Indexing Services on Local Computer, and then click Stop.

b. Right-click Indexing Services on Local Computer, and then click Start.



MoreInformation


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Keywords: kbmbsmigrate kbmbsinstallation kbmbsemail kbnomt kbrapidpub KB943004

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