Microsoft KB Archive/319877

= Events 14176 and 14172 Are Logged If the Urlcache Folder Does Not Have Correct Permissions =

Article ID: 319877

Article Last Modified on 4/15/2002

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2000 Standard Edition
 * Microsoft Internet Security and Acceleration Server 2000 Service Pack 1

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This article was previously published under Q319877



SYMPTOMS
The following error messages may appear in the event log:

Event Type: Error

Event Source: Microsoft Web Proxy

Event Category: None

Event ID: 14176

Date: 3/28/2002

Time: 8:30:50 PM

User: N/A

Computer: B

Description:

Disk cache D:\urlcache\Dir1 failed to initialize. Identify the reason for cache failure by examining previous recorded events, or the error code. The error code in the Data area of the event properties indicates the cause of the failure (internal code: 504.1312.3.0.1200.50).

Data:

0000: 00000005

Event Type: Error

Event Source: Microsoft Web Proxy

Event Category: None

Event ID: 14172

Date: 3/28/2002

Time: 8:30:50 PM

User: N/A

Computer: B

Description:

Cache failed to initialize properly. All cache drives failed to initialize properly. Caching will be disabled. The error code in the Data area of the event properties indicates the cause of the failure. (internal code 503.329.3.0.1200.50). Identify the specific reason for failure from previous relevant event logs. Fix the problem and restart the Web Proxy service to enable caching.

Data:

0000: 000013ae

When these error messages are recorded, the Internet Security and Acceleration (ISA) Server console shows that space is used for the cache, but the cache does not work.



CAUSE
This behavior may occur if the partition on which the cache is located does not have the appropriate user rights for the Everyone user. The Everyone user must have full access rights to build the Urlcache folder during Setup, or if you change the partition and the cache must be moved.



RESOLUTION
To resolve this behavior:
 * 1) Start Windows Explorer, and the search for the Urlcache folder.
 * 2) If the Dir1.cdat file is missing, change the rights for the Everyone user on the Urlcache folder to Full Control.
 * 3) Restart all of the ISA Server services.
 * 4) A file that is named Dir1.cdat is created. If the cache is located on only this partition, the file is the size of the cache that is defined in the ISA Server console. If other drives are defined in the cache configuration, there is an Urlcache folder on each drive that is defined. A Dir1.cdat file is created in each Urlcache folder.



MORE INFORMATION
If the console does not show the changed cache file size, quit and start the console again.

Keywords: kberrmsg kbenv kbprb KB319877

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