Microsoft KB Archive/934716

= Error message when a user tries to double-click the Mail.prf file to start Office Outlook 2007 in a Hosted Messaging and Collaboration 3.5 environment: &quot;PICS Rule file&quot; =

Article ID: 934716

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Solution for Hosted Messaging and Collaboration 3.5

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SYMPTOMS
Consider the following scenario:
 * You are a hosting provider of Microsoft Hosted Messaging and Collaboration 3.5.
 * A user can download a file that can create an Outlook profile from your hosting Web site.
 * A user who visits the site has Microsoft Office Outlook 2007 installed together with Internet Explorer 7.

In this scenario, when the user tries to double-click the Mail.prf file to start Office Outlook 2007, the user receives an error message that resembles the following:

PICS Rule file



CAUSE
This problem occurs because, in Internet Explorer 7 and in later versions, the file relationship for the .prf extension is mapped to the Platform for Internet Content Selection (PICS) Rules file. Therefore, Outlook no longer opens automatically.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To work around this problem, follow these steps:  Copy the Outlook.prf file to a known location. For example, copy this file to the :\ folder Start Microsoft Office Outlook 2007. Type the following command at a command prompt, and then press ENTER:

outlook.exe /importprf :\Outlook.prf



Keywords: kbexpertiseinter kbqfe kbhotfixserver KB934716

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