Microsoft KB Archive/329348

= OL2000: Error Message: &quot;There Was An Error When Printing Started&quot; When You Print Your Calendar =

Article ID: 329348

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q329348



SYMPTOMS
When you try to print your calendar in Outlook 2000, the calendar is not printed, and you receive the following error message:

There was an error when printing started. To check the printer setup, double-click the Printers icon in Windows Control Panel.



CAUSE
This problem may occur when you use one of the following printer drivers:
 * Xerox Document Centre 420 PS
 * Xerox Document Centre 440 PS



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 08-Nov-2002 08:15  1,407,416  Outlook.msp        (Client Update) 08-Nov-2002 09:20  3,061,676  Outlook_admin.msp  (Full File Update) After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version     Size       File name --  19-Oct-2002  00:09  9.0.0.7017  5,337,138  Outllib.dll 01-Nov-2002 00:15  9.0.0.7031     45,104  Recall.dll This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For more information about Xerox printers and printer drivers, visit the following Xerox Web site:

http://www.xerox.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kboffice2000sp4fix kbqfe kbhotfixserver KB329348

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