Microsoft KB Archive/275885

= XADM: Backup Over Network Does Not Work When Computer Name Is 15 Characters =

Article ID: 275885

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q275885





SYMPTOMS
When you back up an Exchange Server computer over the network, the backup may stop after a few kilobytes (KB) without any error message. If you run the backup locally, the backup works as expected.



CAUSE
This problem can occur if the computer that is running the Ntbackup.exe program to back up the Exchange Server computer over the network has a computer name that contains 15 characters or more (for example, if the Ntbackup.exe program runs on a computer that has the name Reallybigserver). The name of the Exchange Server computer is not important.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Backup



WORKAROUND
To work around this problem, run the Ntbackup.exe program locally, or use a computer that has a name that contains less than 15 characters.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe exc55 kbbug kbexchange550presp5fix kbfix kbqfe KB275885

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.