Microsoft KB Archive/266055

= Error Message Appears When Protected Storage Service Does Not Start =

Article ID: 266055

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q266055



SYMPTOMS
When you restart a computer after installing a third-party software product, you may receive an error message explaining that the Protected Storage Service did not start. The exact error message varies, depending on the operating system (Windows 95, Windows 98, or Windows NT 4.0). However, the message indicates that the Protected Storage Service did not load.

In Windows NT Workstation 4.0, the error message generates the logging of Event 127, indicating that the service failed.



CAUSE
This behavior can occur when the Protected Storage Service is attempting to execute an application programming interface (API) call to an Imagehlp.dll file that does not exist in the older .dll files.



RESOLUTION
To resolve the issue, check for the presence of an Imagehlp.dll file in the Winnt\System32 folder for Windows NT or in the Windows\System folder for Windows 95 or 98.



MORE INFORMATION
The file's size and date should be as follows:

Windows NT Workstation 4.0, Internet Explorer 4.01: 104KB, 11/18/97

Windows NT Workstation 4.0, Internet Explorer 4.01, Service Pack 1: 104KB, 5/8/98

Windows 95 or 98: 112KB, 5/11/98

If the file is dated earlier than 1997, then either it needs to be replaced with the one from Internet Explorer 4.01 or you need to reinstall Internet Explorer 4.01.

Keywords: kbprb KB266055

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