Microsoft KB Archive/923401

= Terminal Services session stops responding when you use a smart card to log on to a Terminal Services server from a Windows XP-based client computer =

Article ID: 923401

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional  Microsoft Windows XP Professional, when used with:  Microsoft Windows XP Professional

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SYMPTOMS
When you use a smart card to log on to a computer that is running Terminal Services from a Microsoft Windows XP-based client computer, the Terminal Services session may stop responding.

This problem typically occurs in a reconnection scenario where you have already established at least one Terminal Services session with the computer that is running terminal services. Successive Terminal Services sessions with the same computer may stop responding.

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CAUSE
This problem occurs because the transaction lock to the smart card is not released after a Terminal Services session ends. Therefore, you may experience this problem during successive Terminal Services sessions with the same computer.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, the computer must be running Windows XP Service Pack 2 (SP2).

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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WORKAROUND
To work around this problem, remove the smart card form the smart card reader, and then re-insert the smart card.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003sp2fix kbexpertiseadvanced kbexpertiseinter kbwinxppresp3fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB923401

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