Microsoft KB Archive/315737

= Zoo Tycoon: Black Screen or Blue Screen When You Start Game =

Article ID: 315737

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Zoo Tycoon

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This article was previously published under Q315737



SYMPTOMS
When you start Microsoft Zoo Tycoon, the screen may be black. You may receive an error message similar to the following:

Microsoft Zoo Tycoon has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click 'Click Here', a dialog box that contains the following information about the error opens:

Error Signature

AppName: Zoo.exe AppVer: 10.10.0.6 ModName: Zoo.exe

ModVer: 10.10.0.6 Offset: 0004360a

Or, when you start the game, you may see a blue screen, the program quits, and then the desktop is displayed again.



CAUSE
This behavior can occur if the program is corrupted.



RESOLUTION
To resolve this issue, follow these steps in the order in which they are presented.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Uninstall Zoo Tycoon

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) In the list of installed programs, click Zoo Tycoon, and then click Add/Remove.
 * 4) When you are prompted to uninstall the program, click Yes.
 * 5) When the uninstall process is completed, click Start, point to Find, and then click Files or Folders.
 * 6) In the Named box, type Zoo Tycoon.

NOTE: If you did not install Zoo Tycoon in the default folder, type the name of the folder in which you installed the game.
 * 1) In the Look in box, click the hard disk on which Zoo Tycoon was installed, and then click Find Now.
 * 2) In the list of found files and folders, right-click the Zoo Tycoon folder, and then click Delete.

If you are prompted to confirm the deletion, click Yes or Yes to all.

Empty the Temp Folder
To empty the Temp folder, follow the appropriate steps for your version of Microsoft Windows.

Microsoft Windows 95
 Click Start, and then click Shut Down. Click Restart the Computer in MS-DOS mode, and then click OK. Type the following lines and press ENTER after you type each line:

cd temp

del *.tmp

exit



Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or Microsoft Windows 2000
To empty the Temp folder and the Temporary Internet Files folder, use the Disk Cleanup tool. To do this, follow these steps:
 * 1) Click Start, point to Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
 * 2) Click C: (the drive on which Windows is installed), and then click OK.
 * 3) Click to select the Temporary files check box.
 * 4) Click OK, and then click Yes to confirm the deletion.

Restart Your Computer with a Clean-Boot Procedure
Follow the appropriate steps for your version of Microsoft Windows.

Windows Me

 * 1) Click Start, click Run, type msconfig in the Open box, and then click OK.
 * 2) On the General tab, click Selective startup.
 * 3) Click to clear all of the check boxes under Selective startup.
 * 4) On the Startup tab, click to select the *StateMgr check box.
 * 5) Click OK. When you see the prompt to restart your computer, click Yes. After the computer restarts, click Start, click Run, type msconfig in the Open box, and then click OK.

IMPORTANT: Look closely at the General tab to ensure that the check boxes that you cleared are still cleared. If none of the check boxes are selected, proceed to the next method. If you see a selected, unavailable check box (it appears dimmed and has a check mark in it), your computer is not truly &quot;clean-booted&quot; and you may need assistance from the manufacturer of the program that is listed next to the selected, unavailable check box.

Windows 98
 Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. On the Tools menu, click System Configuration Utility.</li> On the General tab, click Selective Startup, and then click to clear the following check boxes: <ul> Process Config.sys file</li> Process Autoexec.bat file</li> Process Winstart.bat file (if available)</li> Process Win.ini file</li> Load Startup group items</li></ul>

</li> Click OK. When you are prompted to restart the computer, do so.</li></ol>

NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.

Windows 95
 Restart the computer. When you see the &quot;Starting Windows 95&quot; message, press the F8 key, and then select Step By Step Confirmation on the Startup menu.</li> Press Y at each prompt except the following two prompts. At the following two prompts, press N: <ul> Process your startup device driver (CONFIG.SYS) [Enter=Y, Esc=N]?</li> Process your startup command file (AUTOEXEC.BAT) [Enter=Y,Esc=N]?</li></ul> </li> Disable any antivirus or disk tool programs that are installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.</li> Quit all running programs except Windows Explorer and Systray. To do this:

 Press CTRL+ALT+DELETE.</li> <li>Click the program you want to quit, and then click End Task.</li> <li>If you receive a message stating that the program is busy or not responding, click End Task again.</li></ol>

Repeat this step until you have quit all programs except Windows Explorer and Systray.</li></ol>

NOTE: To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

Reinstall Zoo Tycoon
To reinstall Zoo Tycoon, follow these steps: <ol> <li>Insert the Zoo Tycoon CD-ROM into the CD-ROM drive or DVD-ROM drive.

If Zoo Tycoon Setup does not start automatically, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Start, and then click Run.</li> <li>In the Open box, type the following line



where  is the drive letter of the CD-ROM or DVD-ROM drive.</li> <li>Click OK.</li></ol> </li> <li>Follow the instructions on the screen to install Zoo Tycoon.</li></ol>

Additional query words: msgame setup installation

Keywords: kbsetup kbprb kbimu KB315737

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