Microsoft KB Archive/291811

= Game Stops Responding if USB Device and AGP Card Connected to Same Port =

Article ID: 291811

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Age of Empires II: The Conquerors Expansion
 * Microsoft Age of Empires II: The Age of Kings
 * Microsoft Age of Empires II Gold Edition
 * Microsoft Baseball 2001
 * Microsoft Combat Flight Simulator 2: WWII Pacific Theater
 * Microsoft Combat Flight Simulator: WWII Europe Series
 * Microsoft Crimson Skies
 * Microsoft Flight Simulator 98 Standard Edition
 * Microsoft Flight Simulator 2000 Standard Edition
 * Microsoft MechWarrior 4: Mercenaries
 * Microsoft MechWarrior 4: Vengeance
 * Microsoft Metal Gear Solid
 * Microsoft Midtown Madness 2
 * Microsoft Motocross Madness 2
 * Microsoft Monster Truck Madness 2
 * Microsoft NBA Inside Drive 2000
 * Microsoft NFL Fever 2000
 * Microsoft Starlancer
 * Microsoft eMbedded Visual C++ 4.0

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This article was previously published under Q291811



SYMPTOMS
When you start any of the games listed in the &quot;Applies to&quot; section of this article in three-dimensional (3-D) mode, the game may stop responding (hang).



CAUSE
This problem occurs if the Universal Serial Bus (USB) device is using the same bus as the Accelerated Graphics Port (AGP) video card.



RESOLUTION
To resolve this issue, use any of the following methods.

Method 1: Run the game in Software Mode
Configure the 3-D renderer to use Software Rasterization when you start the game.

Note An Advanced Graphics Port (AGP) or Peripheral Component Interface (PCI) video card with 16 MB of video RAM that supports Direct3D and is compatible with DirectX 8.1 or later is required for MechWarrior 4: Mercenaries.

Note If you turned off the 3-D renderer and then began experiencing the problem described in the &quot;Symptoms&quot; section, remove and reinstall the game.

Method 2: Disable AGP Texturing in the DirectX Diagnostic Tool
 Click Start, and then click Run. In the Open box, type dxdiag, and then click OK. Click the Display tab. Under DirectX Features, next to AGP Texture Acceleration, click Disable. When you receive the following warning, click OK:

This will disable usage of AGP (Acceleration Graphics Port) for all display devices on your system which support it.

 Click Exit.</li></ol>

Method 3: Change the Adapter Refresh Rate to Optimal or Adapter Default
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click the Display icon.
 * 3) Click the Settings tab, and then click Advanced.
 * 4) Click the Adapter tab.

In the Refresh rate list, select either Optimal or Adapter Default.
 * 1) Click OK, and then click OK again.
 * 2) Click Yes to accept the changes.
 * 3) Click OK.

Additional query words: hangs freeze freezes shuts down stops halts performance speed

Keywords: kbconfig kbprb KB291811

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