Microsoft KB Archive/100180

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TrueType Fonts Print Incorrectly on HP DeskJet 500

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Q100180

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The information in this article applies to:


 * Microsoft Windows 3.1

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SYMPTOMS
If you print TrueType fonts to a Hewlett-Packard (HP) DeskJet 500 printer, the printed page may contain garbage lines, blocks, and characters.

CAUSE
This problem occurs if you use the original HP DeskJet 500 driver that ships with Windows 3.1 (HPDSKJET.DRV version 1.1) with UNIDRV.DLL file (version 3.1.2).

RESOLUTION
You can correct this problem by updating HPDSKJET.DRV to the new version (version 2.1) from Hewlett-Packard.

STATUS
Microsoft has confirmed this to be a problem with the HPDSKJET.DRV version 1.1 included with Windows 3.1. This problem does not occur in later versions of the driver or Windows.

MORE INFORMATION
The UNIDRV.DLL file is used by many of the drivers in Windows 3.1 and by many of the updated drivers. If a driver that uses the newer UNIDRV.DLL is installed and the original DeskJet 500 driver that ships with Win 3.1 is not updated, the above problem occurs.

Changing resolution from 300dpi to 150dpi will allow printing without the extra characters. Change resolution from Printers Control Panel, choose Setup and change resolution.

Additional query words: 3.10 blocks bars garbage desk jet true type vertical win31 updated characters random barcode

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Technology : kbWin3xSearch kbWin310