Microsoft KB Archive/836720

= Printer driver files are not updated on a print server that is running Windows 2000 Server =

Article ID: 836720

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you copy new printer driver files for a shared printer to a print server that is running Microsoft Windows 2000 Server, the printer may not be able to use the new printer driver files.



CAUSE
This problem may occur if the existing printer driver files were in use when you copied the new driver files to the print server. After you restart the print server, the printer may still not be able to use the new printer driver files.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 13-Apr-2004 00:41  0.2.0.1           138,000  Faxui.dll 24-Mar-2004 02:17  5.0.2195.6898     242,448  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 13-Apr-2004 00:41  5.0.2195.6921     254,224  Localspl.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 24-Mar-2004 02:17  5.0.2195.6895     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll 13-Apr-2004 00:41  5.0.2195.6876      80,144  Spoolss.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 11-Mar-2004 02:37  5.0.2195.6897   1,720,368  Win32k.sys 19-Jun-2003 20:05  5.0.2195.6681      97,040  Win32spl.dll 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 13-Apr-2004 00:41  5.0.2195.6920     243,984  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 11-Mar-2004 02:37  5.0.2195.6897   1,720,368  Win32k.sys 13-Apr-2004 00:41  5.0.2195.6920     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: printer cannot be added the operation was not completed Driver Install error

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB836720

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