Microsoft KB Archive/819518

= MSBBN: Broadband Network Utility Does Not Connect to the Internet By Using Windows 98 =

Article ID: 819518

Article Last Modified on 6/11/2003

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APPLIES TO


 * Microsoft Broadband Networking Wireless USB 2.0 Adapter MN-710
 * Microsoft Broadband Network Utility
 * Microsoft Broadband Networking 10/100 Ethernet 5-Port Switch MN-150
 * Microsoft Broadband Networking 10/100 Ethernet Notebook Adapter
 * Microsoft Broadband Networking 10/100 Ethernet PCI Adapter
 * Microsoft Broadband Networking 10/100 Ethernet USB Adapter
 * Microsoft Broadband Networking 10/100 Ethernet Base Station
 * Microsoft Broadband Networking Wireless Base Station MN-700
 * Microsoft Broadband Networking Wireless Desktop Kit MN-840
 * Microsoft Broadband Networking Wireless Notebook Adapter MN-720
 * Microsoft Broadband Networking Wireless Notebook Kit MN-820
 * Microsoft Windows 98 Standard Edition

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SYMPTOMS
When you use the Microsoft Broadband Network Utility (BNU) to connect to the Internet, you may experience one or more of the following symptoms:
 * You may not be able to access the Internet.
 * The BNU may report that you are not connected to the Internet, even though you can access the Internet.



CAUSE
This issue may occur if the following conditions are true:
 * You are running Microsoft Windows 98.
 * There are network adapters installed that cause a conflict with the BNU.

Note These network adapters are virtual devices and may not correspond to actual hardware that is installed on your computer.



RESOLUTION
To resolve this issue, disable or remove the network adapters that are causing this issue. To do this, follow these steps:
 * 1) On the desktop, right-click My Computer, click Properties, and then click the Hardware tab.
 * 2) Click Device Manager, and then double-click Network Adapters.
 * 3) Identify any network adapters that you do not require.

Note These may be adapters that were installed automatically, or that belong to a connection that you no longer use. If you are sure you do not require an adapter, you can remove it instead of disable it. Disable adapters one at a time, and then test your connection. Possible problem adapters include the following (or similar):
 * 1) * AOL adapter
 * 2) * AOL dial up adapter
 * 3) * Dial up adapter
 * 4) * Dial up adapter 2 vpn
 * 5) * Microsoft vpn adapter
 * 6) Right-click one of the network adapters that you want to disable, and then click Disable.
 * 7) Click OK, and then restart your computer.
 * 8) Test your connection, and then repeat this procedure to disable another adapter if you have to.

Keywords: kbprb KB819518

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