Microsoft KB Archive/888431

= &quot;Stop 0x000000C2 BAD_POOL_CALLER&quot; error message in Windows Server 2003 =

Article ID: 888431

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition

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SYMPTOMS
On your Microsoft Windows Server 2003-based computer, you may receive the following Stop error message:

STOP 0x000000C2 BAD_POOL_CALLER (0x00000044, 0x00000000, 0x80000000, 0x00000000)

Note The Stop error occurs in the Ntoskrnl.exe file. This problem may occur when the computer starts or while the computer is running normally.



CAUSE
This problem may occur if the AppCompat cache tries to free a cache entry with a null file name.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Note When you apply this hotfix, the Ntoskrnl.exe file is updated. You must restart the computer for the new file to take effect.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version       Size       File name -  11-Nov-2004  14:51  5.2.3790.231  2,407,936  Ntkrnlmp.exe 11-Nov-2004 02:09  5.2.3790.231  2,064,896  Ntkrnlpa.exe 11-Nov-2004 02:09  5.2.3790.231  2,109,952  Ntkrpamp.exe 11-Nov-2004 14:55  5.2.3790.231  2,208,256  Ntoskrnl.exe

Windows Server 2003, Enterprise Edition for Itanium-based Systems
  Date         Time   Version       Size       File name -  11-Nov-2004  14:46  5.2.3790.231  5,606,400  Ntkrnlmp.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about application compatibility, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver/en/library/02af6a90-ce92-419d-a366-7f1070336de01033.mspx

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: C2

Keywords: kbhotfixserver kbbug kbfix kbqfe kbwinserv2003presp1fix KB888431

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