Microsoft KB Archive/886675

= You cannot establish new Terminal Services connections to a Windows Server 2003-based terminal server =

Article ID: 886675

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
On a Microsoft Windows Server 2003-based terminal server that has Terminal Server enabled, you occasionally experience the following symptoms:
 * Windows Task Manager indicates very high CPU and memory usage for the Svchost.exe process.
 * You cannot establish new Terminal Services connections to the Windows Server 2003-based terminal server.

Note When these symptoms are present, the existing Terminal Services connections to the Windows Server 2003-based terminal server continue to run without any problems.



CAUSE
This problem occurs because an installed component on the Windows Server 2003-based terminal server generates many session lock notifications or many session unlock notifications.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
  Date         Time   Version       Size       File name 29-Sep-2004 18:03  5.2.3790.219  1,191,936  Msgina.dll 19-Sep-2004 11:41  5.2.3790.212     59,392  Ws03res.dll

Windows Server 2003 64-bit editions
  Date         Time   Version       Size       File name     Platform ---  29-Sep-2004  05:35  5.2.3790.219  1,418,752  Msgina.dll    IA-64 18-Sep-2004 21:13  5.2.3790.212     58,880  Ws03res.dll   IA-64 29-Sep-2004 05:33  5.2.3790.219  1,191,936  Wmsgina.dll   x86 18-Sep-2004 23:11  5.2.3790.212     59,392  Wws03res.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB886675

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