Microsoft KB Archive/833829

= The &quot;Disable volume shadow copy&quot; option is unavailable in the Windows Server 2003 backup utility =

PSS ID Number: 833829

Article Last Modified on 4/12/2004

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The information in this article applies to:


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you use the Microsoft Windows backup utility (NTBackup.exe) to perform a backup procedure, the Disable volume shadow copy option is unavailable (shaded) if the System State is included in the backup job that you are performing.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix. After you apply the hotfix, you must modify the registry. See the &quot;More Information&quot; section in this article for information about modifying the registry.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions   Date         Time   Version            Size    File name --  29-Jan-2004  18:31  5.2.3790.125    1,170,944  Ntbackup.exe Windows Server 2003, 64-Bit Edition   Date         Time   Version            Size    File name --  29-Jan-2004  08:27  5.2.3790.125    3,338,240  Ntbackup.exe     IA-64



MORE INFORMATION
This hotfix adds a feature that permits you to use the Disable volume shadow copy option when the System State is included in a backup job. After you install this hotfix, you can enable this feature by modifying the registry. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.  Click Start, click Run, type regedit, and then click OK. Locate and right-click the following registry subkey:

HKey_Local_Machine\SYSTEM\CurrentControlSet\Control\BackupRestore

 Point to New, and then click DWORD Value. Type UseMicrosoftProvider as the name for the new DWORD value, and then press ENTER. Double-click UseMicrosoftProvider. To enable the new feature, type 1 in the Value box. To disable the new feature, type 0 in the Value box.</li> Press ENTER, and then quit Registry Editor.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

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MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbBug kbfix kbQFE kbWinServ2003preSP1fix KB833829

Technology: kbWinServ2003Ent kbWinServ2003Ent64bit kbWinServ2003Ent64bitSearch kbWinServ2003EntSearch kbWinServ2003Search kbWinServ2003St kbWinServ2003Web

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