Microsoft KB Archive/817835

= PRJ2002: Actual Hours and Total Hours Are Blank in Timesheet View =

Article ID: 817835

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Project Server 2002

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SYMPTOMS
When you, as a project manager, receive an update from a resource for actual hours and total hours worked that were entered in Microsoft Project Web Access (PWA), the Actual Hours and Total Hours boxes are blank in the Timesheet view.



CAUSE
This problem occurs when you scroll away from the timesheet time period that contains the actual hours and total hours, and then you scroll back to that timesheet time period.

For example, this problem may occur when you view the timesheet for the current time period (current two weeks), scroll to view the previous time period (previous two weeks), and then scroll back to view the current time period (current two weeks).



Service Pack Information
This problem is corrected in Project Server 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867830 How to obtain the latest Microsoft Project Server 2002 service pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Version    Size       File name ---  03-Apr-2003  20:29                  4,018,688  Prjsvr10.msp After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.   Date           Time  Version    Size       File name ---  24-Mar-2003  21:24  10.0.2003.324     320,000  Atlconv.dll 24-Mar-2003 21:45                        611  Build.inc 05-Sep-2002 19:19                      6,133  Clntutil.asp 24-Mar-2003 19:58                      1,550  Comlib.asp 05-Sep-2002 19:19                     13,525  Dlmain.asp 24-Mar-2003 19:58                      9,110  Grid.asp 05-Sep-2002 19:19                      6,946  Issshell.asp 05-Sep-2002 19:19                     16,837  Linkissu.asp 24-Mar-2003 19:58                     13,927  Locstr.asp 24-Mar-2003 19:58                     22,744  Modtool.asp 19-Feb-2003 00:08  10.2003.0.218     126,976  Mspnav.dll 05-Sep-2002 19:19                      3,975  New4task.asp 11-Mar-2003 02:05  10.2003.0.310     630,784  Pds.dll 09-Oct-2002 19:31  10.0.2002.1009    909,824  Pj10od10.dll 25-Mar-2003 00:56                    912,779  Pjclient.cab 28-Jan-2003 05:08  10.0.2003.127     188,928  Pjnpe.dll 01-Oct-2002 01:00  10.0.2002.930     167,936  Pjobjprv.dll 24-Mar-2003 21:24  10.0.2003.324   4,108,800  Pjoledb.dll 03-Dec-2002 01:06                     30,535  Portview.asp 06-Aug-2002 18:16                      3,584  Prjsvre.mst 03-Apr-2003 02:12  10.2003.0.402     307,200  Projolap.dll 03-Apr-2003 02:15  10.2003.0.402      57,344  Psvracub.dll 03-Dec-2002 01:06                     96,082  Qylibstd.sql 05-Sep-2002 19:19                     53,683  Svrdbdl.asp 02-Apr-2003 21:32                     20,991  Tsktrans.asp 24-Mar-2003 19:58                  1,069,326  Websps.sql

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Project Server 2002 Service Pack 1.



WORKAROUND
To work around this problem, click Refresh on the View menu in Microsoft Internet Explorer.

Keywords: kbqfe kbhotfixserver kbprojectserver2002sp1fix kbbug kbfix KB817835

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