Microsoft KB Archive/95187

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WD97: How Customers Can Send Files to Word Product Support
'Article ID: Q95187

Creation Date: 03-FEB-1993

Revision Date: 24-APR-1997' 

The information in this article applies to:


 * Microsoft Word 97 for Windows

SUMMARY

You are encouraged to send damaged or corrupt documents to Word Technical Support. The collection of damaged documents ensures that future versions of Word will be even more robust and better able to recover damaged documents.

MORE INFORMATION

What to Submit

If possible, please submit:


 * A copy of the document before it was damaged.
 * A copy of the document after it was damaged.
 * A description of the actions that were performed on the undamaged document (this description may provide clues about to why the document became damaged).
 * If you spoke with a support engineer, you should have been given an eight-digit task number. Include that number when you submit the document.

Document Security

If the text of the document contains sensitive information, you can substitute the text of the document with a single character. To do this, follow these steps:


 * 1) On the Edit menu, click replace.
 * 2) In the Find What box, type &quot;^?&quot; (without the quotation marks). ^? is used to symbolize any character.
 * 3) In the Replace With box, type &quot;x&quot; (without the quotation marks).
 * 4) Click the Replace All button.
 * 5) Save the document with a new name and submit the new document to Word Technical Support.

To Submit the Document by Means of E-Mail

Send e-mail to the following address and include following subject line Information:

To:y-mshelp@microsoft.com Subject: Attention Rohn Crofts, task# <8 digit task number here> Include the following in the e-mail:
 * At the beginning of the e-mail, include a summary detailing any errors received or troubleshooting steps attempted.
 * Attach a copy of the document before it was damaged.
 * Attach a copy of the document after it was damaged.
 * Write a summary of the actions that were performed on the undamaged document (these steps may provide clues as to why the document became damaged).

To Submit the Document By means of Standard U.S. Mail

Put the files on a floppy disk and mail it to the following address. Please include the eight-digit task number on the disk label:

Microsoft Technical Support LPB2097 1 Microsoft Way Redmond, WA 98052 If possible, please include a letter with the following information:
 * A list of any errors received or troubleshooting steps attempted.
 * A summary of the actions that were performed on the undamaged document (these steps may provide clues as to why the document became damaged).

On the disk, include the following:
 * A copy of the document before it was damaged.
 * A copy of the document after it was damaged.
 * }

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 Additional query words: corrupt corrupted dammaged locked hang crash freeze

frozen

Keywords : kbpolicy word8 word97 kbpolicy

Version : 97

Platform : WINDOWS

"THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED &quot;AS IS&quot; WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY." '' ©1997 Microsoft Corporation. All rights reserved. Legal Notices.

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