Microsoft KB Archive/895115

= Windows Explorer does not display icons for .htm files, for .html files, or for .msg files after you enable offline files in Windows XP =

Article ID: 895115

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional  Microsoft Windows XP Service Pack 1, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
After you enable offline files, Windows Explorer does not display icons for the following files:
 * .msg files
 * .htm files
 * .html files

This problem occurs if the following conditions are true:
 * The computer uses the NTFS file system.
 * You have installed hotfix 839645 (Microsoft security bulletin MS04-024) on a computer that is running Microsoft Windows XP with Service Pack 1. Or, the computer is running Windows XP with Service Pack 2.

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CAUSE
This problem occurs because these file types have their own icon handlers.

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, one of the following conditions must be true:
 * You have installed Windows XP Service Pack 1 and security bulletin MS04-024 or a later security bulletin.
 * You have installed Windows XP Service Pack 2.

Restart requirement
After you apply this hotfix, you must restart the computer to load the Shell32.dll file.

Hotfix replacement information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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WORKAROUND
To work around this problem, move the affected files to a different disk. Then, move them back to the original folder.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
To enable offline files, click to select the Enable Offline Files check box on the Offline Files tab of the Folder Options dialog box.

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbhotfixserver kbqfe kbpubtypekc KB895115

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