Microsoft KB Archive/222522

= Unable to View Modem Sharing Port in Ports Tool =

Article ID: 222522

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q222522



SYMPTOMS
When you try to view the "Modem Sharing" port in the Ports tool in Control Panel on your Small Business Server-based computer, "Modem Sharing" may be missing from the list of available ports.



CAUSE
This issue can occur after you apply Microsoft Windows NT 4.0 Service Pack 4 to your Small Business Server-based computer. When you do so, the Ports.cpl file is replaced, and this removes the "Modem Sharing" port from the Ports tool.



RESOLUTION
To work around this issue, view the modem sharing port with the "netmodem" command:
 * 1) Click Start, point to Programs, and then click Command Prompt.
 * 2) At the command prompt, type netmodem view  and then press ENTER, where   is the name of the computer with shared modems.



STATUS
Microsoft has confirmed that this is a problem in Microsoft BackOffice Small Business Server.



MORE INFORMATION
In BackOffice Small Business Server versions 4.0a and earlier, modem sharing is listed as an available port in the Ports tool.

Additional query words: smallbiz bof

Keywords: kbbug kbnetwork kbui KB222522

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