Microsoft KB Archive/264896

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CG3: Cannot Preview Sounds or Movies in Clip Gallery

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Q264896

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The information in this article applies to:


 * Microsoft Clip Gallery 3.0 for Windows

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SYMPTOMS
When you try to preview an audio or movie file in Microsoft Clip Gallery 3.0, you receive the following error message:

Clip Gallery cannot launch the software component to handle [name and location of file].

CAUSE
This error occurs if either of the following is true:


 * The file types you are trying to play in Clip Gallery are associated with a multimedia program other than Windows MCI (media control interface) drivers and multimedia components.

-or-


 * Windows Media Player or Sound Recorder are not properly installed.

For additional information about these causes, click the article number below to view the article in the Microsoft Knowledge Base:

"Q156985 CG3: Error When Using Clip Gallery to Insert a Sound" "Q238437 CG3: Error Message: Clip Gallery Cannot Launch the Software Component to Handle..."

RESOLUTION
Associate the file type with Windows Media Player. To do this, follow these steps:

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

The following procedure assumes you are using Microsoft Windows Media Player version 6.x or later on Microsoft Windows 98.


 * 1) On the Windows Start menu, point to Programs, point to Accessories, point to Entertainment, and then click Windows Media Player.
 * 2) On the View menu, click Options.
 * 3) Click the Formats tab.

A list of media formats that Windows Media Player can work with is displayed.
 * 1) Click Select All to restore all the media types that Windows Media Player can work with.
 * 2) Click Apply. Click OK.

Additional query words:

Keywords : kbdta

Issue type : kbprb

Technology :