Microsoft KB Archive/932538

= When you print an e-mail message in either Office Outlook 2003 or Outlook Express, the printed message is so small that it is unreadable =

Article ID: 932538

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2003, Service Pack 1 (SP1)
 * Microsoft Office Outlook 2003 with Business Contact Manager
 * Windows Mail
 * Microsoft Outlook Express 6.0
 * Microsoft Outlook Express 6.0
 * Microsoft Outlook Express 6.0
 * Microsoft Outlook Express 6.0
 * Windows Internet Explorer 7 for Windows Server 2003 IA64
 * Windows Internet Explorer 7 for Windows XP
 * Windows Internet Explorer 7 for Windows Server 2003
 * Windows Internet Explorer 7 in Windows Vista

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you print an e-mail message in either Microsoft Office Outlook 2003 or Microsoft Outlook Express, the printed message is so small that it is unreadable.

Note This problem does not occur in Microsoft Office Outlook 2007.



CAUSE
This problem occurs because the &quot;Shrink to Fit&quot; feature in Outlook 2003 or in Outlook Express is automatically enabled. Therefore, if the contents of the e-mail message are wider than the width of the paper, the size of the message is reduced to fit on the paper. If the size of the message is reduced too much, the printed message becomes so small that it is unreadable.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For Itanium-based computers


WORKAROUND
To work around this problem, delete large images from the e-mail message. Or, insert spaces and new lines into the e-mail message to reduce the size of the message. Then, print the message again.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.After you apply this hotfix, you can configure the specifications of the &quot;Scale to Fit&quot; feature works in Outlook 2003 and in Outlook Express. To do this, follow these steps:  Click Start, click Run, type regedit.exe, and then click OK. In Registry Editor, locate the following registry key, and then click this registry key:

 

 For Outlook 2003, double-click Outlook.exe in the details pane, type 75 in the Value data box, and then click OK.

Notes  You can type any number from 30 to 100. The number that you type represents the minimum scaling percentage that will be used by the &quot;Shrink to Fit&quot; feature. For example, when you type 75, the message will not be printed at any smaller than 75 percent of the original message size. If the Outlook.exe value is missing, you must create it. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Edit menu, point to New, click DWORD Value, type Outlook.exe, and then press ENTER.</li> Double-click Outlook.exe, type 75, and then click OK.</li></ol> </li></ul> </li> For Outlook Express in Microsoft Windows XP, double-click Msimn.exe in the details pane, type 75 in the Value data box, and then click OK.

Notes <ul> You can type any number from 30 to 100. The number that you type represents the minimum scaling percentage that will be used by the &quot;Shrink to Fit&quot; feature. For example, when you type 75, the message will not be printed at any smaller than 75 percent of the original size for the message.</li> If the Msimn.exe value is missing, you must create it. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Edit menu, point to New, click DWORD Value, type Msimn.exe, and then press ENTER.</li> Double-click Msimn.exe, type 75, and then click OK.</li></ol> </li></ul> </li> For Microsoft Windows Mail in Windows Vista, double-click WinMail.exe, type 75 in the Value data box, and then click OK.

Notes <ul> You can type any number from 30 to 100. The number that you type represents the minimum scaling percentage that will be used by the &quot;Shrink to Fit&quot; feature. For example, when you type 75, the message will not be printed at any smaller than 75 percent of the original size for the message.</li> If the WinMail.exe value is missing, you must create it. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Edit menu, point to New, click DWORD Value, type WinMail.exe, and then press ENTER.</li> Double-click WinMail.exe, type 75, and then click OK.</li></ol> </li></ul> </li> On the File menu, click Exit.</li></ol>

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbprb kbpubtypekc kbexpertisebeginner kbhotfixserver KB932538

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