Microsoft KB Archive/129243

= Microsoft Knowledge Base =

Prometheus MaxFax Faxes Blank or Black Pages
Last reviewed: August 4, 1997

Article ID: Q129243

The information in this article applies to:


 * Microsoft Word for the Macintosh, versions 6.0, 6.0.1

SYMPTOMS
When you send a fax from Word with Prometheus MaxFax, pages may fax blank or entirely black.

Additionally, canceling from the fax's Address dialog box may cause Word to hang, crash, or "Unexpectedly Quit."

The following error message may appear:

Word cannot print due to a problem with the current printer. This message is harmless, and you can ignore it by choosing the OK button.

CAUSE
The blank pages are generally due to a problem with converted Word 5.x documents.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q124196 TITLE    : Word 5.1 Documents May Not Print in Word 6.0 for the Macintosh

STATUS
Microsoft has confirmed these to be problems in the Microsoft products listed at the beginning of this article. We are researching these problems and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND
For the pages that print entirely black, use the following steps to print them correctly:


 * 1) From the File menu, choose Print.
 * 2) Select the Color/Grayscale option. Choose the OK button.
 * 3) Select the addressee text and drag it to the Send To: box. Click the Fax button.

The document should now fax correctly.

The third-party products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.