Microsoft KB Archive/297459

= MSDN-Version SBS and BackOffice Support Boundaries =

Article ID: 297459

Article Last Modified on 7/26/2007

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition
 * Microsoft BackOffice Server 2000
 * Microsoft BackOffice Server 4.0
 * Microsoft BackOffice Server 4.5
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q297459



SUMMARY
This article describes support options available for Microsoft Developer Network (MSDN) versions of Microsoft Small Business Server (SBS) and Microsoft BackOffice Server (BOS).



MORE INFORMATION
MSDN subscriptions come with two different types of support incidents, Library Technical Support incidents and Professional Support for Developers incidents. Library Support incidents may only be used for technical issues related to installing the MSDN Library application. All other incidents must use either a Professional Support for Developers incident or some other form of paid support.

Professional Support for Developers incidents can be used towards support from PSS on any product included in the MSDN subscription. These incidents are only for use in development and test environments. The MSDN EULA prohibits using MSDN versions of software in a production environment.

MSDN offers three levels of support: Library, Professional, and Universal. The Library subscription ships with two Library Technical Support Incidents. Professional also includes two Library Technical Support Incidents, as well as two Professional Support for Developers incidents. The Universal Subscription comes with two Library Technical Support Incidents and four Professional Support Incidents.

Two important limitations exist with regard to SBS and BOS MSDN versions:  Upgrading Software

Upgrading from MSDN versions of BOS or SBS to full package product (FPP) of either BOS or SBS is not supported. If an MSDN version of BOS or SBS has been installed in to a production environment for any reason, the only option at that point is to reinstall. Use the procedure outlined in the following Microsoft Knowledge Base article or Web site to migrate data:

228980 Upgrading from SBS 4.0 to SBS 4.5 When Migrating Computers

Microsoft Small Business Server 2000 Migration Upgrade

 SBS Client Add Packs

SBS Client Add Packs (bump packs) cannot be used against an MSDN version of SBS. If additional client connections are required, you must install the FPP version of SBS.

