Microsoft KB Archive/123293

Mac Works 4.0: Using Delete Key Causes System Freeze

PSS ID Number: Q123293 Article last modified on 10-22-1998

4.0 4.0a

MACINTOSH

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= SYMPTOMS =

In a Word Processor document in Microsoft Works 4.0 or 4.0a for the Macintosh, your computer may stop responding (hang) when you use the DELETE key when the cursor is at the end of a line of text.

= RESOLUTION =

To solve this problem, upgrade to Works version 4.0b. Microsoft has confirmed this to be a problem in Works versions 4.0 and 4.0a. This problem was corrected in Works version 4.0b.

You can obtain the Works 4.0b update by contacting Microsoft Product Support Services at (425) 635-7160.

= WORKAROUNDS =

Workaround 1
To avoid this problem, delete items using the following method:


 * 1) Select the characters you want to remove.
 * 2) From the Edit menu, choose Cut.

Workaround 2
If Works version 3.0 is available, install it and use the Word Processor module until you obtain Works version 4.0b.

KBCategory: kbusage kbprb KBSubcategory: mwkswp macworkskb

Additional reference words: 4.00 4.00A mac m_works hangs hanged freeze freezes frozen crash crashed deleted deletes deleting types typed typing

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========================================================= Version : 4.0 4.0a Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.