Microsoft KB Archive/174348

= OL97: ErrMsg: The Memory Could not be Written =

Article ID: 174348

Article Last Modified on 8/28/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q174348





SYMPTOMS
When you start Microsoft Outlook 97, you may receive the following error message:

The instruction at referenced memory at. The memory could not be written.



CAUSE
This problem may occur when both of the following conditions are true:
 * You have the option to "Automatically record these items" in the Journal selected for at least one Office program.

-and-
 * The Office item log file OFFITEMS.LOG is damaged.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Rename the OFFITEMS.LOG file. By default Outlook journal logs are stored in the c:\windows or c:\winnt folder.
 * 2) Restart Outlook and wait at least 30 seconds for the error to appear.



MORE INFORMATION
Outlook's Journal feature allows you to record the create, open, close and save events for any file in Office `97. If renaming the log files allows Outlook to start successfully, the log files will be regenerated, however any journaling information contained in the original log file will be lost.

