Microsoft KB Archive/944957

= You receive a &quot;Zune software installer and updater has stopped working&quot; error message when you try to install or upgrade the Zune software =

Article ID: 944957

Article Last Modified on 11/19/2007

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APPLIES TO


 * Zune software
 * Zune 30GB Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 80GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune Digital Media Player

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SYMPTOMS
You may receive an error message that resembles the following when you try to install or upgrade the Zune software:

Zune software installer and updater has stopped working

This issue occurs when you try to restart the computer to complete the installation.



THINGS TO TRY
To resolve this issue, restart the computer, and then try to install the Zune software again.

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB944957

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