Microsoft KB Archive/816563

= Screen saver does not work after you lock your Windows 2000 or your Windows XP-based computer =

Article ID: 816563

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
If you use the Windows Security option to lock a Microsoft Windows 2000-based computer or a Microsoft Windows XP-based computer that resides in a workgroup, your computer's screen saver functionality may not work.



CAUSE
This issue may occur if one of the following conditions is true, depending on your operating system:
 * In Windows 2000, you turn off the CTRL+ALT+DEL requirement for logon in the Local Security Policy Setting dialog box.
 * In Windows XP, you click to clear the Require users to press Ctrl+Alt+Del check box on the Advanced tab in the User Accounts dialog box.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version        Size     File name     Platform --  04-Apr-2003  17:34  5.1.2600.1199  517,632  Winlogon.exe  x86

Windows XP 64-Bit Edition
  Date         Time   Version        Size     File name     Platform --  04-Apr-2003  17:33  5.1.2600.1199  646,656  Winlogon.exe  IA-64

Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  24-Mar-2003  21:47  5.0.2195.6688      42,256  Basesrv.dll 14-Feb-2003 19:49  5.0.2195.6660     222,992  Gdi32.dll 24-Mar-2003 21:47  5.0.2195.6688     710,928  Kernel32.dll 24-Mar-2003 21:47  5.0.2195.6669     333,072  Msgina.dll 24-Mar-2003 21:48  5.0.2195.6692      90,200  Rdpwd.sys 07-Mar-2003 21:41  5.0.2195.6680   3,988,992  Sp3res.dll 24-Mar-2003 21:47  5.0.2195.6688     380,176  User32.dll 24-Mar-2003 21:47  5.0.2195.6685     385,296  Userenv.dll 24-Mar-2003 21:47  5.0.2195.6692   1,627,888  Win32k.sys 11-Mar-2003 14:15  5.0.2195.6682     181,008  Winlogon.exe 14-Feb-2003 19:49  5.0.2195.6655     243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter program and Windows 2000 Datacenter Server product

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbqfe kbwin2000presp4fix kbfix kbbug KB816563

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