Microsoft KB Archive/941797

= A roaming user profile does not load as expected when a domain user logs on to the domain from a Windows Vista-based computer =

Article ID: 941797

Article Last Modified on 10/26/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario. In a Active Directory domain environment, you configure the following settings for users in the domain:
 * You enable the User must change password at next logon setting for users in the domain.
 * You configure the users to use roaming user profiles.

Then, a domain user logs on to the domain for the first time from a Windows Vista-based client computer. In this scenario, Windows Vista does not download the network-based default user profile from the from the Netlogon share. However, Windows Vista loads the local default user profile.

Note This problem also occurs when the user password has expired and the user changes the password before logging on to the domain.



CAUSE
This problem occurs because of an error in the Lsasrv.dll file.

If the user changes the password, the default and roaming profile paths are not set correctly before Windows Vista loads the user profile. Therefore, Windows Vista loads the local default user profile.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit version


WORKAROUND
To work around this problem, disable the User must change password at next logon setting for users in the domain. Or, enable the Password never expires setting for the users in the domain.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

324749 How to create a roaming user profile in Windows Server 2003

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB941797

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