Microsoft KB Archive/322393

= &quot;Unable to display the folder&quot; error message when you click a hyperlink in a public folder home page in Outlook 2002 Service Pack 1 =

Article ID: 322393

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 1 (SP-1)

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This article was previously published under Q322393



SYMPTOMS
On a public folder home page, when you click a hyperlink that was created by using the Outlook: protocol and the Entry ID property, links to folder items may not be accessible, and you may receive the following error message:

Unable to display the folder. Microsoft Outlook could not access the specified folder location. This symptom occurs after you install Microsoft Office XP Service Pack 1 (SP-1).



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date          Time       Size        File name --  28-Aug-2002   09:58:28   1,974,452   Outlook.msp 28-Aug-2002  10:28:10   3,963,392   Outlook_Admin.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time       Version       Size        File name --  16-Aug-2002   15:05:16   10.0.4413.0     346,696   Exsec32.dll 08-Aug-2002  21:22:24   10.0.4406.0     539,208   Outlcm.dll 23-Aug-2002  16:59:24   10.0.4420.0   6,310,472   Outllib.dll 08-Aug-2002  21:22:30   10.0.4406.0     121,416   Outlph.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: FIX

Keywords: kbqfe kbhotfixserver kbopenfile kberrmsg kbofficexppresp3fix kbbug kbfix kboutlookobj KB322393

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