Microsoft KB Archive/870881

= You receive an error message when you try to start Money on a Windows XP Service Pack 2-based computer =

Article ID: 870881

Article Last Modified on 11/11/2004

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APPLIES TO


 * Microsoft Money 2003 Standard Edition
 * Microsoft Money 2003 Suite
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2004 Premium Edition
 * Microsoft Money 2004 Small Business Edition
 * Microsoft Money 2004 Standard Edition

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SYMPTOMS
When you log on to a Microsoft Windows XP Service Pack 2-based computer and then start Microsoft Money 2003 or Microsoft Money 2004, you may receive the following error message:

The new file 'C:\Documents and Settings\Guest\My Documents\My Money2.mny' cannot be created. Please check for one of the following problems:
 * The filename cannot contain any of the following characters: \ / : * ? &quot; < > |.
 * The file cannot be created on a disk that is write-protected or does not have enough disk space.
 * You cannot replace a file that is currently open.



CAUSE
This issue occurs if the following conditions are true:
 * You have installed Windows XP Service Pack 2.
 * You use Fast User Switching to switch from the Administrator account to the Guest account.
 * You logged on to the computer by using an account that is a member of the Guests group and you try to start Money for the first time.



WORKAROUND
To work around this issue, log on by using an account that is a member of either the Administrators group or the Power Users group. A limited user account or a Guest account does not have sufficient permission to use Money.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: FUS LUA WinXP SP2 windowsxpsp2 winxpsp2 perms xpsp2

Keywords: kberrmsg kbtshoot kbnofix kbappcompatibility kbconsumer kbprb kbwinxpsp2rel KB870881

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