Microsoft KB Archive/811346

= &quot;Error 678 - There Was No Answer&quot; Error Message When You Try to Connect to Your ISP =

Article ID: 811346

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you use a modem to connect to your Internet service provider (ISP), you may receive the following error message:

Error 678 - There was no answer.

Note: If you connect a telephone to the same line and then dial the same long-distance number, you may hear a voice message that prompts you to enter a long-distance access code.



CAUSE
This issue may occur if both of the following conditions are true:
 * The number that you dial to connect to your ISP is a long-distance number.
 * Long-distance service is not available on the phone line that you use to connect to your ISP.

The voice message that prompts you to enter a long-distance access code causes the dial-up connection to time out. This generates the &quot;There was no answer&quot; error message.



RESOLUTION
To resolve this issue, use a different phone line on which long-distance service is available, or call your local phone company to add long-distance service to the line that you use for Internet access.

Keywords: kberrmsg kbprb KB811346

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