Microsoft KB Archive/186843

= Windows 98 Hangs After Installing Compaq Phone Center Jetfighter =

Article ID: 186843

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q186843



SYMPTOMS
While you are installing Compaq Phone Center Jetfighter Upgrade and you restart your computer, you may receive a blank screen or Windows 98 may stop responding (hang).



CAUSE
This issue occurs because Compaq Phone Center Jetfighter Upgrade installs a version of the Vrtwd.386 file that is incompatible with Windows 98.



RESOLUTION
To resolve this issue, use either of the following methods:

Method 1
 Restart your computer using your Windows 98 Startup disk, and enable support for your CD-ROM drive when you are prompted to do so. Extract a new copy of the Vrtwd.386 file from your original Windows 98 CD-ROM to the C:\Realtime\System folder. The Vrtwd.386 file is located in the Win98_22.cab cabinet file.

For information about how to use the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 129605

TITLE : How to Extract Original Compressed Windows Files

NOTE: This article also contains information about how to create a Windows 98 Startup disk if you do not have one. Restart your computer normally.

Method 2
Contact Compaq Technical Support for information about this issue and a possible solution.



STATUS
Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.



MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kb3rdparty kbappcompatibility kbenv kbprb KB186843

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