Microsoft KB Archive/236588

= BUG: Prompt for user information and CD Key when you start an Office 2000 program =

Article ID: 236588

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition

-



This article was previously published under Q236588



SYMPTOMS
When you start one of the Office programs, you may be prompted to type your user name, initials, organization, and CD Key. You may see this prompt even though you typed in your user information and CD Key when you installed Office 2000.



CAUSE
This problem can be caused by missing, incorrect, or corrupt information in the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{GUID}

{GUID} in this registry key is actually a 32-character string that varies according to the version of Office 2000 you have installed. For example, the {GUID} for Office Premium is:

{00000409-78E1-11D2-B60F-006097C998E7}

The problem described earlier occurs because the ProductID string value is missing from this registry key.



RESOLUTION
To resolve this problem, type your CD Key and click OK.

This creates the ProductID string value in the registry and populates it with the correct data value.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF2000 pid pidkey cdkey

Keywords: kbtshoot kbsetup kbstartprogram kbbug kbnofix KB236588

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.