Microsoft KB Archive/830533

= &quot;Error 1920.Service RTCLog (RTCLog) Failed to Start&quot; Error Message When You Try to Install the IM Archiving Service =

Article ID: 830533

Article Last Modified on 10/16/2003

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APPLIES TO


 * Microsoft Office Live Communications Server 2003

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SYMPTOMS
When you try to install the Microsoft Office Live Communications Server 2003 IM Archiving Service, you may receive the following error message during Setup:

Error 1920.Service RTCLog (RTCLog) failed to start. Verify that you have sufficient privileges to start system services.

You receive this error message even though you have sufficient privileges to start the IM Archiving Service.



CAUSE
This problem occurs if you specify a network location as the default Settings and Installation folder during the installation of the IM Archiving Service. Even though you are permitted to specify a network location on the Live Communications IM Archiving Service Options page during Setup, the installation of the IM Archiving Service to a network location is not supported in Live Communications Server 2003.



WORKAROUND
To work around this problem, install the IM Archiving Service to a hard disk on the local computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: instant messaging chat

Keywords: kberrmsg kbprb KB830533

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