Microsoft KB Archive/308974

= Your computer stops responding when you resize a DirectX 8.0 program window =

Article ID: 308974

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q308974





SYMPTOMS
When you resize a Microsoft DirectX 8.0 program window, your computer stops responding.



CAUSE
This behavior occurs when the DirectX 8.0 program calls the IDirect3DDevice8::Reset method internally. This method call causes a memory leak.



Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name 26-Sep-2001 14:23  5.0.2195.3914   234,768    Gdi32.dll 26-Sep-2001 14:23  5.0.2195.4272   708,368    Kernel32.dll 25-Jun-2001 12:47  3.10.0.103      47,808     User.exe 26-Sep-2001 14:23  5.0.2195.4314   379,664    User32.dll 26-Sep-2001 14:23  5.0.2195.4345   368,400    Userenv.dll 26-Sep-2001 12:50  5.0.2195.4426   1,642,448  Win32k.sys 24-Sep-2001 08:00  5.0.2195.4397   178,960    Winlogon.exe 26-Sep-2001 14:23  5.0.2195.4121   252,176    Winsrv.dll 26-Sep-2001 14:25  5.0.2195.4426   1,642,448  Win32k.sys 26-Sep-2001 14:23  5.0.2195.4121   252,176    Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows 2000 Service Pack 3.

