Microsoft KB Archive/199119

= XFOR: SSL Connection to NNTP May Result in Unstable Store =

Article ID: 199119

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q199119





SYMPTOMS
The Information Store service may not shut down gracefully if the Internet News Service has been configured for Secure Socket Layer (SSL) security.



CAUSE
When users attempt to connect to the Exchange news server through SSL, they may timeout during a connection. Afterwards, any attempts to stop and restart the Information Store service will result in continuous attempts by the service to shut down without any success.



RESOLUTION
This is an information store bug specific to Exchange Server 5.0 only. This will not affect the Exchange Server 5.5 Information Store service.

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 5.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later.

Component: Information Store



STATUS
Microsoft acknowledges this to be a problem, and it has been addressed in the next service pack of Exchange Server 5.0.

Additional query words: hang, nntp, store

Keywords: kbhotfixserver kbqfe kbbug kbexchange500presp3fix kbfix KB199119

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