Microsoft KB Archive/936652

= Error message when you try to start a Windows Vista-based computer that is running Roxio or Sonic Solutions software: &quot;The Sonic Solutions DLA Driver is blocked due to compatibility issues&quot; =

Article ID: 936652

Article Last Modified on 5/14/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Home Premium
 * Windows Vista Starter
 * Windows Vista Home Basic
 * Windows Vista Ultimate
 * Windows Vista Enterprise
 * Windows Vista Business 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
You try to start a Windows Vista-based computer that is running one of the following software components:
 * Roxio Drive Letter Access (DLA)
 * Roxio Drag-to-Disk
 * Sonic Solutions

After you do this, you may receive an error message that resembles the following:

The Sonic Solutions DLA Driver is blocked due to compatibility issues



CAUSE
This issue may occur because Roxio DLA software is incompatible with Windows Vista. Windows Vista blocks Roxio DLA software from running so that the software does not prevent Windows Vista from starting correctly.



RESOLUTION
To resolve this issue, visit the following Roxio Web site, and then follow the instructions to update your software:

http://www.roxio.com/enu/support/vista/d2d_update.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
For information about how to contact Roxio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbtshoot kbprb KB936652

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