Microsoft KB Archive/823169

= Information Store Database Does Not Mount and Event ID 9519 &quot;Error 0xfffff764&quot; Error Message Is Logged =

PSS ID Number: 823169

Article Last Modified on 7/21/2003

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The information in this article applies to:


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
The Exchange Server 2003 Information Store service may start, but one or more of the information store databases may not mount successfully. The following error messages may be logged in the application event log of Windows Event Viewer:Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9519

Description: Error 0xfffff764 starting database &quot; &quot; on the Microsoft Exchange Information Store.Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9518

Description: Error 0xfffff764 starting Storage Group  on the Microsoft Exchange Information Store. In addition to the application log events, you may receive the following error message:

Exchange System Manager: An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both. ID no: c1041724 Exchange System Manager



CAUSE
This issue may occur if the streaming file (.stm) that is associated with the information store database is missing.



RESOLUTION
To resolve this issue, restore the missing streaming file from a backup to the Exchsrvr\Mdbdata folder on the server.



MORE INFORMATION
The name of the streaming file corresponds to the name of the associated database file, but the streaming file has a different file name extension. For example, the default mailbox store file name in Exchange 2003 is Priv1.edb. The matching streaming file for Priv1.edb is Priv1.stm. For additional information about streaming files, click the following article number to view the article in the Microsoft Knowledge Base:

232323 Native Content Storage in Microsoft Exchange

Additional query words: XADM

Keywords: kbprb KB823169

Technology: kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St

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