Microsoft KB Archive/810075

= FPNW Server Stops Responding When Clients Access Folders on a Mapped Volume =

Article ID: 810075

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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SYMPTOMS
When a client computer tries to access a folder on your Windows 2000 Server-based computer, you may receive a Stop error message similar to the following on a blue screen:

0x0000000a (0x00300033, 0x00000002, 0x00000000, 0x8042d8fe)



CAUSE
This issue may occur if the following conditions are true:
 * The folder that you access resides on a mapped volume on a Windows 2000 Server computer that is running File and Print services for NetWare (FPNW).
 * The path of the folder is greater than 256 characters.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name ---  14-Apr-2003  13:51  5.0.2195.6736  213,744  Fpnwsrv.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: crash hang freeze

Keywords: kberrmsg kbbug kbfix kbwin2000presp4fix kbqfe kbhotfixserver KB810075

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