Microsoft KB Archive/871184

= Issues that may occur when you use Outlook Mobile Access with mobile devices from Vodafone K. K. =

Article ID: 871184

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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INTRODUCTION
This article describes issues that may occur when you use Microsoft Outlook Mobile Access with mobile devices from Vodafone K.K.

'Note' Vodafone K.K. was formerly named J-PHONE Co., Ltd.

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MORE INFORMATION
The following issues may occur.

You receive two authentication screens on a J-T51 mobile device or a J-SH51 mobile device
When you try to use a J-T51 mobile device or a J-SH51 mobile device from Vodaphone to access Outlook Mobile Access, you receive two authentication screens instead of one authentication screen.

Cause
This issue occurs because of the current design of the Web browser that is used on the Vodafone mobile devices.

Workaround
There is no workaround for this issue.

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You receive an error message when you use the BACK key
When you try to use the BACK key on a Vodafone mobile device, you receive an error message that is similar to the following:

Cannot display this page.

This issue occurs while you are connected to an Outlook Mobile Access session.

Cause
This issue may occur when the following conditions are true:
 * You are connected to Outlook Mobile Access.
 * You are connected by using a Secure Sockets Layer connection.
 * You are using the J-Phone J-Skyweb version 4.0 Web browser.

This issue does not occur in later versions of the J-Skyweb Web browser.

Workaround
There is no workaround for this issue.

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Emoji characters are changed to several other characters
When you try to use emoji characters on your Vodafone mobile device while you are in an Outlook Mobile Access session, each emoji character that you use is changed to several other emoji characters.

Note Emoji are Japanese characters for people to use in text messages on their cell phones.

Cause
This issue occurs when the emoji characters are handled. This issue occurs because the mobile controls that are used to send the emoji characters change the byte sequence. Therefore, the characters that are posted are different from the byte sequence that is received.

Workaround
There is no workaround for this issue.

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Many emoji characters are added to an e-mail message
In an Outlook Mobile Access session, when you reply to an e-mail message or when you forward an e-mail message, many emoji characters are added to the e-mail message.

Cause
This problem may occur if the original e-mail message has emoji characters in the subject field or in the message body field. This behavior occurs because the escape character is missing from the sequence for an emoji character.

Workaround
There is no workaround for this issue.

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You receive a &quot;connection stopped&quot; error message
After you type the address of your Outlook Mobile Access connection in the Web browser of a J-T51 mobile device or a J-SH51 mobile device, you receive an error message that is similar to the following:

Connection stopped.

You then receive a blank page.

Cause
This issue may occur if you do not include a forward slash at the end of the address.

Workaround
When you type the address of your Outlook Mobile Access connection, include a forward slash at the end of the address. For example, type the address so that it is similar to the following: http:// /oma/

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbmobility kbprb kbinfo KB871184

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