Microsoft KB Archive/247328

= OL98: Error Message "The Operation Failed" When You Export or Forward a vCard =

Article ID: 247328

Article Last Modified on 9/20/2006

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q247328





SYMPTOMS
When you attempt to save a file as a vCard, you may receive the following error message:

Can't open file: . The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.

When you attempt to export or forward a vCard, you may receive the following error message:

Microsoft Outlook

Could not export to vCard.



CAUSE
The Windows component used for exporting and forwarding vCards was adversely affected when you upgraded to Microsoft Internet Explorer version 5.01.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

NOTE: The vCard fix was completed during the Office SR-1 release development, but it is a separate fix and not part of the core SR-1 files. The fix is available in the Q248120.exe file in the Support folder on the SR-1 CD-ROM. The SR-1 download, by itself, does not include this specific fix. To apply this fix, run the Q248120.exe file.

This fix is also included in the vCard Update for Office 2000 SR-1 that is available on the Windows Update site and it is also included in Microsoft Internet Explorer version 5.5.



WORKAROUND
You may be able to work around this problem by opening the contact and then on the Actions menu, clicking Forward instead of Forward as vCard.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a and Microsoft Internet Explorer 5.5.



MORE INFORMATION
The Windows Address Book provides the vCard feature set. By installing Microsoft Internet Explorer 5.01, you update the Wab32.dll file to a version that generates errors when you export and forward vCards from Microsoft Outlook. Using vCards with Outlook Express works correctly with version 5.01 of the Wab32.dll file.

Additional query words: 98 q248120 exe wab32 dll

Keywords: kbbug kbfix KB247328

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