Microsoft KB Archive/236393

= OL98: Cannot Direct Book Resource Account =

Article ID: 236393

Article Last Modified on 9/1/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q236393



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
You have created a resource account on a Microsoft Exchange Server and using Outlook 2000, set permissions for a group of users. Some are using earlier versions of Outlook; they report that the resource is not being booked when they organize a meeting.



CAUSE
The resource account is not logged on to the Exchange Server.



RESOLUTION
To allow direct booking of the resources, either upgrade to Outlook 2000, or assign the resource to an account that can remain logged on to process the requests.



MORE INFORMATION
Outlook 2000 can book a resource account without the account being logged on. Outlook 97 and Outlook 98 cannot direct book a resource unless a mailbox created for that account is logged on to the Exchange Server.

