Microsoft KB Archive/934645

= Error message when you try to uninstall Internet Explorer 7: &quot;Setup cannot copy the file Ieeula.chm&quot; =

Article ID: 934645

Article Last Modified on 4/12/2007

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APPLIES TO


 * Windows Internet Explorer 7 for Windows XP

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SYMPTOMS
When you try to uninstall Windows Internet Explorer 7 for Windows XP by using the Add or Remove Programs item in Control Panel, you may receive the following error message:

Setup cannot copy the file Ieeula.chm

Additionally, you cannot uninstall Internet Explorer 7.



WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Replace the Ieeula.chm file
If the Ieeula.chm is missing from the Windows/IE7 folder, replace the Ieeula.chm file by using the Ieeula.chm file in the Windows/Help folder. To do this, follow these steps:
 * 1) Click Start, type %windir%\help in the Open box, and then click OK.
 * 2) Right-click the Ieeula.chm file, and then click Copy.
 * 3) Exit Windows Explorer.
 * 4) Click Start, type %windir%\IE7 in the Open box, and then click OK.
 * 5) On the Edit menu, click Paste.

Method 2: Restore Windows XP to the last known good state
Follow the steps in the following Microsoft Knowledge Base article to restore Windows XP to the last known good state that existed before you tried to uninstall Internet Explorer 7:

306084 How to restore the operating system to a previous state in Windows XP

Uninstall Internet Explorer 7
After you use one of the methods in this article, follow the steps in the following Microsoft Knowledge Base article to uninstall Internet Explorer 7:

927177 How to uninstall Internet Explorer 7

Additional query words: ie7 ie7.0 7.0

Keywords: kbexpertisebeginner kberrmsg kbuninstall kbsetup kbtshoot kbprb KB934645

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