Microsoft KB Archive/884495

= Event ID 7000 appears in the System log and the ISA Server Storage service does not start when you start a computer that is running ISA Server 2004 =

Article ID: 884495

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2004 Standard Edition
 * Microsoft Internet Security and Acceleration Server 2006 Enterprise Edition
 * Microsoft Internet Security and Acceleration Server 2006 Standard Edition
 * Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you start a computer that is running Microsoft Internet Security and Acceleration (ISA) Server 2004, you may receive the following error message:

At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

Additionally, the following event appears in the System log in Event Viewer: Event Source: Service Control Manager

Event Category: None

Event ID: 7000

Date:

Time:

Type: Error

User: N/A

Computer:

Description The Microsoft ISA Server Storage service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. source: Service control manager Event ID: 7009 Type Error Description Timeout (30000 milliseconds) waiting for the Microsoft ISA Server storage service to connect.



CAUSE
This issue may occur if the Microsoft ISA Server Storage service times out before it starts successfully. This issue is more likely to occur if your computer is heavily loaded.



RESOLUTION
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, increase the time-out value for service startup process. When you increase this value, the Microsoft ISA Server Storage service has more time to load when the computer starts. To increase the service startup time, create the following registry entry:

Subkey:

Name: ServicesPipeTimeout

Type: REG_DWORD

Data:

Typically, a data value of 35,000 is sufficient to keep the service from timing out. However, you can reduce or increase this value according to your specific startup requirements. For example, to use a time-out value of 60 seconds, assign a data value of 60,000 to the ServicesPipeTimeout registry entry. A larger data value does not decrease your computer's performance. To create this registry entry, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

 Right-click Control, point to New, and then click DWORD Value. In the New Value #1 box, type ServicesPipeTimeout, and then press ENTER. Right-click ServicesPipeTimeout, and then click Modify. Click Decimal, type the number of milliseconds that you want to wait until the service times out, and then click OK.

For example, to wait 60 seconds before the service times out, type 60000 .</li> Quit Registry Editor, and then restart the computer.</li></ol>

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MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824344 How to debug Windows services

Keywords: kbtshoot kbfirewall kbenv kbeventlog kbprb kbisa2006swept KB884495

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