Microsoft KB Archive/312303

= Visio2002: Files Appear Corrupted When You Try to Download Visio Network Equipment (VNE) Shapes, Solutions, or Tools =

PSS ID Number: 312303

Article Last Modified on 8/6/2002

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The information in this article applies to:


 * Microsoft Visio 2002 Standard
 * Microsoft Visio 2002 Professional
 * Microsoft Visio Network Central
 * Microsoft Visio Network Equipment Online

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This article was previously published under Q312303



SYMPTOMS
When you try to download Visio Network Equipment (VNE) shapes, solutions, or tools from the Microsoft Visio Network Center Web site, you may see the following message displayed in the Microsoft Download Center Manager dialog box:

Status: Corrupt

As a result, you cannot download network shapes, solutions, or tools from the Visio Network Center Web site.



CAUSE
This issue can occur if the Microsoft ActiveX TransferMgr Class control is damaged or is not present on your hard disk. This control may be damaged if Norton AntiVirus is turned on when the ActiveX control is downloaded and installed from the Visio Network Center Web site.



RESOLUTION
To resolve this issue, remove the TransferMgr Class control and its related files from your hard disk, and then reconnect to the Visio Network Center Web site to download the Microsoft Visio network resources that you want. To do this, follow these steps:  Quit Microsoft Internet Explorer (if it is running). Click Start, point to Settings, and then click Control Panel. Double-click Internet Options. Click the General tab, and then click Settings under Temporary Internet files. In the Settings dialog box, click View Objects. Delete the following files (if they exist on your hard disk):

TransferMgr.Class

VNEBase

</li> Click Yes when you are prompted to confirm the file deletion.</li> On the File menu, click Close, and then click OK two times.</li> Click Start, and then click Run.</li> In the Open box, do one of the following, as appropriate to your operating system: <ul> If you are running Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me), type command, and then click OK.

-or-</li> If you are running Microsoft Windows NT 4.0, Microsoft Windows 2000, or Microsoft Windows XP, type cmd, and then click OK.</li></ul> </li> At the command prompt, type the following line, and then press ENTER:

cd\

</li> Do one of the following, as appropriate to your operating system: <ul> If you are running Windows 98, Windows 98 Second Edition, or Windows Me, type the following line, and then press ENTER:

cd windows\downloaded program files

-or-

</li> If you are running Windows NT 4.0 or Windows 2000, type the following line, and then press ENTER:

cd winnt\downloaded program files

-or-

</li> If you are running Microsoft Windows XP, type the following line, and then press ENTER:

cd windows\downloaded program files

</li></ul> </li> Type the following line, and then press ENTER:

dir

The files and folders contained in the Downloaded Program Files folder are listed in the Command Prompt window.</li> Adjust the size of the Command Prompt window so that you can view the whole list.</li> Delete all files that start with the following letters: VNE. For example, delete the following files:

VNETransferResource.dll

VNEBase.dll

To delete the files, type del, and then press ENTER. For example, type del VNETransferResource.dll. Repeat this step to delete each file that starts with the letters VNE.</li> Delete all the files that contain the word &quot;Transfer&quot; in their name. For example, delete the following files:

grTransferMgr.dll

grTransferctrl.inf

NCTransferMgr.exe

NCTransferMgrCab.inf

To do this, type del, and then press ENTER. For example, del grTransferMgr.dll. Repeat this step to delete each file that contains the word Transfer.

</li> Type exit to close the command prompt.</li> <li>Start your browser, and then see the following Microsoft Web site to search for and download the network shapes, solutions, or tools that you want.

Microsoft Visio Network Center

</li> <li>If you receive a prompt to download and install the Download Center Manager, click Yes.NOTE: You may have to turn off Norton AntiVirus when you download network shapes and solutions from the Network Center Web site. For more information about how to do this, see your program documentation.</li></ol>

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MORE INFORMATION
Visio Network Equipment (VNE) shapes are manufacturer-specific network shapes that you can add to your network diagrams to create detailed representations of your network infrastructure. When you connect to the Visio Network Center, you have access to network diagramming solutions, thousands of network shapes, and many other resources and tools. You can download network solutions and templates, the latest network equipment shapes, or make a request for specific network device shapes that you need for an exact match of the equipment on your network.

For more information about downloading Visio Network Equipment shapes, solutions, and tools, visit the Microsoft Visio Network Center at the following Microsoft Web site:

Microsoft Visio Network Center

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