Microsoft KB Archive/889816

= Incorrect battery information is displayed after you change the batteries on a portable computer that is in hibernation or in a suspended state in Windows Server 2003, Windows XP, or Windows 2000 =

Article ID: 889816

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
Consider the following scenario: You change the batteries on a portable computer that is in hibernation or in a suspended state, and then you resume the computer. In this scenario, one or more of the following symptoms may occur:
 * The information that is displayed on the Power Meter tab may be incorrect.

Specifically, information in the following categories on the Power Meter tab may be incorrect:
 * Chemistry
 * Manufacturer
 * Total battery power remaining
 * The computer remains in low battery hibernation mode, even though the battery may be fully charged. The computer may then shut down because the operating system mistakenly interprets the battery power to be very low.



CAUSE
This problem may occur when the battery information is not correctly updated after you replace the batteries.

For example, this problem may occur in the following scenario:
 * 1) You put your computer into hibernation or into a suspended state.
 * 2) You replace the battery with a battery of a different capacity. For example, you use one of the following procedures:
 * 3) * You change the battery from a larger capacity battery to a smaller capacity battery.
 * 4) * You change the battery from a smaller capacity battery to a larger capacity battery.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, restart the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. To locate the Power Meter tab, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Click Performance and Maintenance.
 * 3) Click Power Options.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: windowsxp winxp ibm t42 thinkpad notepad laptop refresh

Keywords: kbhotfixserver kbwinxppresp3fix kbqfe kbtshoot kbprb KB889816

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