Microsoft KB Archive/222941

= OL98: Recurring Meeting Items with Custom Form Opens Incorrectly =

Article ID: 222941

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q222941



SYMPTOMS
When you create a custom form for appointment items by using the following steps, and then open the item, the standard form opens instead of the custom form that you created:
 * 1) Publish the custom form that you created.
 * 2) Use that form to create a recurring meeting, and then save the meeting.
 * 3) Open a single occurrence of the meeting, modify some fields, and then save your changes.



CAUSE
When you modify and then save a single occurrence of an appointment item, Outlook saves it as an exception item with standard form properties but does not verify that there are custom form properties. Therefore, when you open the item, Outlook uses the standard form.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file with the specified version or later for Outlook 98:

The English-language version of this fix should have the following file with the specified version or later for Outlook 97:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL98 OL97

Keywords: kbbug kbfix KB222941

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