Microsoft KB Archive/929732

= You cannot download or run an Excel 2007 report when you click &quot;Download Report&quot; or &quot;Run Report&quot; on the &quot;More Actions&quot; menu in Microsoft Dynamics CRM 3.0 =

Article ID: 929732

Article Last Modified on 8/21/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you click Download Report or Run Report on the More Actions menu in Microsoft Dynamics CRM 3.0, you cannot download or run a Microsoft Office Excel 2007 report.

Note You can run the Excel 2007 report by double-clicking the report.

This problem occurs if the following conditions are true:
 * You use Windows Internet Explorer 7.
 * You do not use the default security settings in Internet Explorer 7.



WORKAROUND
To work around this problem, use one of the following methods.

Method 1
Reset the security settings to the default level for the local intranet zone. To do this, follow these steps:
 * 1) Open Internet Explorer 7.
 * 2) On the Tools menu, click Internet Options.
 * 3) On the Security tab, click Local intranet, click Default level, click Apply, and then click OK.

Method 2
Enable the Automatic prompting for file downloads security settings. To do this, follow these steps:
 * 1) Open Internet Explorer 7.
 * 2) On the Tools menu, click Internet Options.
 * 3) On the Security tab, click Local intranet, and then click Custom level.
 * 4) In the Security Settings - Local Intranet Zone dialog box, click Enable under Automatic prompting for file downloads.
 * 5) Click OK two times.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbmbsreports kbtshoot kbmbsmigrate kbbug KB929732

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