Microsoft KB Archive/197818

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Media Player May Decode Poorly with RealMagic NetStream-2

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Q197818

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The information in this article applies to:


 * Microsoft NetShow Theater Server version 3.0

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SYMPTOMS
When you use the Windows Media Player with the Sigma Designs RealMagic NetStream-2 playback adapter to render an MPEG-2 stream from a NetShow Theater Server, you may see several squares (10-20 pixels) in the picture and may experience sound problems while viewing the stream.

CAUSE
This behavior can occur if you use an unsupported video driver in combination with the NetStream-2 MPEG-2 playback card on the Windows Media Player rendering client.

The Readme.txt file included with build 82a of Sigma Designs RealMagic NetStream-2 MPEG-2 playback card states:

"f - This driver release is incompatible with the Diamond Stealth 2 S220 (Alliance), Rendition and Millennium 2 (Matrox) drivers."

WORKAROUND
Install another video card and driver that is compatible with the NetStream-2 MPEG-2 playback card.

MORE INFORMATION
For more information about this issue, see the Readme.txt file included with the most current NetStream-2 drivers located at:

"http://www.sigmadesigns.com/support.htm" For additional updates or troubleshooting tips, you may wish to review the NetShow Theater Server FAQ located at:

"http://www.microsoft.com/Theater/faq.htm" If these suggestions do not resolve your issue please complete a NetShow Theater Issue/Bug report form previous to opening a Service Request with Microsoft Product Support. The form is available at:

"http://support.microsoft.com/support/kb/articles/q175/8/46.asp" The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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