Microsoft KB Archive/823295

= Xbox: How to use Xbox Live account recovery =

Article ID: 823295

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft Xbox Live
 * Microsoft Xbox

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SUMMARY
This article describes how to use the Account Recovery feature.



MORE INFORMATION
To use the Account Recovery feature:  On the Xbox Live Now Dashboard, press the B button to move to the Select Account screen.

If you are on the Main Menu screen, press the directional pad (D-pad) up or down to select Xbox Live, and then press the A button. On the Select Account screen, press the D-pad down to select Account Recovery, and then press the A button. You receive the following message:

After Account Recovery, only your account information on this Xbox will be valid.

 Press the A button to continue. On the Account Recovery screen, you must provide your gamertag, credit card information (cardholder name and full credit card number), phone number, and postal code to continue. This is for security purposes. After you enter your validation information, press the D-pad down to select Continue. When this information is confirmed, your account is downloaded to the Xbox console and you return to the Select Account screen.

Note You must be the primary account holder to use the account recovery process.

If you use this account recovery procedure on an Xbox console other than your own, repeat these steps on your own console the next time you use it to invalidate the use of your account elsewhere.

Note When you download your account to one console, your account is invalidated on any other console during that time. You cannot use one account at two locations at the same time.

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