Microsoft KB Archive/329772

= Stop Error Occurs When You Start the Computer for the First Time =

Article ID: 329772

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q329772



SYMPTOMS
You may receive the following Stop error message when you start the computer the first time:

Stop 0x00000050 (0xE1626822,0x00000001,0x804EFF46,0x00000002)



CAUSE
The problem occurs when a registry value is set to NULL, but it is supposed to be a double-null terminated string. When the computer is initialized, it references the null string and the Stop error that is described in the &quot;Symptoms&quot; section occurs.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name --  15-Nov-2001  13:27                     5,149  Empty.cat 01-Oct-2002 10:23  5.0.2195.6076  1,688,832  Ntkrnlmp.exe 01-Oct-2002 10:23  5.0.2195.6076  1,688,448  Ntkrnlpa.exe 01-Oct-2002 10:23  5.0.2195.6076  1,709,120  Ntkrpamp.exe 01-Oct-2002 10:23  5.0.2195.6076  1,666,496  Ntoskrnl.exe 06-Sep-2002 08:10  5.2.41.0           3,584  Spmsg.dll 06-Sep-2002 08:10  5.2.41.0          46,080  Spuninst.exe 12-Jun-2001 19:05  5.0.2195.3727      3,856  Svcpack1.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4. This problem is resolved in Windows XP.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Additional query words: 0x21a, 0xC000021A, 0x50

Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB329772

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