Microsoft KB Archive/895925

= You receive the &quot;Error -2147023645&quot; error message when you try to change your password in Outlook Web Access =

Article ID: 895925

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Internet Information Server 1.01

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SYMPTOMS
When you try to change your password by clicking Change Password in Microsoft Outlook Web Access, the operation fails. Additionally, you receive an error message that is similar to the following error message:

Error -2147023645



CAUSE
This behavior may occur if you log on to Outlook Web Access with a secondary user principal name (UPN), and then you try to change your password.

In these circumstances, the user ID that is passed to Microsoft Internet Information Services (IIS) is the secondary UPN. IIS does not support the Change Password feature when you use a secondary UPN.



RESOLUTION
To resolve this behavior, make sure that your primary UPN is passed to IIS when you click Change Password. Consider the following example:
 * Your primary domain is.
 * Your primary UPN is.
 * Your secondary UPN is.
 * Your NetBIOS name is.

To change your password in this example, use one of the following methods.

Method 1

 * 1) In Outlook Web Access, click Options, and then click Change Password.
 * 2) In the Domain box, type , or type.
 * 3) In the Account box, type.
 * 4) In the Old Password box, type your existing password.
 * 5) In the New Password box, type an appropriate password.
 * 6) In the Confirm New Password box, retype your new password.
 * 7) Click OK.

Method 2

 * 1) In Outlook Web Access, click Options, and then click Change Password.
 * 2) Leave the Domain box blank.
 * 3) In the Account box, type.
 * 4) In the Old Password box, type your existing password.
 * 5) In the New Password box, type an appropriate password.
 * 6) In the Confirm New Password box, retype your new password.
 * 7) Click OK.

Keywords: kbtshoot kbprb KB895925

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