Microsoft KB Archive/919759

= Error message when a user tries to view a contact's properties in the GAL in Outlook Web Access on Exchange Server 2003: &quot;HTTP 500 - Internal server error&quot; =

Article ID: 919759

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When a user tries to view a contact's properties in the global address list (GAL) in Microsoft Outlook Web Access, the user may receive the following error message:

HTTP 500 - Internal server error



CAUSE
This problem may occur if the following conditions are true:
 * The user is connected to a Microsoft Exchange Server 2003 front-end server.
 * The user views a contact in the GAL by opening a new form in Outlook Web Access. For example, the user clicks To in a new e-mail message. Then, the user tries to view the properties of a contact in the GAL.
 * The user account is not a mailbox-enabled account in Exchange Server.
 * The user has Full Mailbox permissions on another mailbox.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
The following services are automatically stopped and then restarted when you install this hotfix:
 * The World Wide Web Publishing service
 * The Microsoft Exchange Information Store service
 * The Simple Mail Transfer Protocol (SMTP) service
 * The Microsoft Exchange Routing Engine service
 * The HTTP SSL service
 * The IIS Admin service

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This problem does not occur when client computers are connected to an Exchange Server 2003 back-end server.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB919759

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