Microsoft KB Archive/927476

= Setup program crashes when you try to install a 2007 Office suite on a 64-bit version of Windows Server 2003 =

Article ID: 927476

Article Last Modified on 10/15/2007

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APPLIES TO


 * Microsoft Office Professional Plus 2007
 * Microsoft Office Enterprise 2007
 * Microsoft Office Ultimate 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Home and Student 2007
 * Microsoft Office Basic 2007
 * Microsoft Office Groove 2007
 * Microsoft Office Access 2007
 * Microsoft Office Excel 2007
 * Microsoft Office OneNote 2007
 * Microsoft Office Outlook 2007
 * Microsoft Office PowerPoint 2007
 * Microsoft Office Publisher 2007
 * Microsoft Office Word 2007
 * Microsoft Office InfoPath 2007
 * Microsoft Office Project Professional 2007
 * Microsoft Office Project Standard 2007
 * Microsoft Office Visio Professional 2007
 * Microsoft Office Visio Standard 2007

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Notice
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you try to install a 2007 Microsoft Office suite on a 64-bit version of Microsoft Windows Server 2003, the 2007 Office suite Setup program may abruptly exit or crash.

You may also receive the following error message in the installation log file:

Error: failed MsiEnumProducts ErrorCode: 2(0x2).

Additionally, you may receive the following error when you try to install a 2007 Office suite on a 64-bit Terminal Server:

Setup did not complete successfully. We are sorry for the inconvenience.



CAUSE
This problem may occur when the 64-bit version of Windows Server 2003 is running Terminal Services in relaxed security mode. The 2007 Office suite Setup program is only supported when Terminal Services is running in full security mode.
 * Relaxed security mode provides an environment that is compatible with most legacy programs. It also emulates the Windows NT Server 4.0, Terminal Server Edition permissions compatibility mode.
 * Full security mode helps provides a secure environment, and programs must be written to run in the context of an ordinary user.



WORKAROUND
To work around this issue, you must run Terminal Services in full security mode. When you run Terminal Services in full security mode, Terminal Server users will have the same permissions as members of the Users group. To do this, follow these steps:
 * 1) Open Terminal Services Configuration.
 * 2) Click Server Settings.
 * 3) Right-click Permission Compatibility, and then click Properties.
 * 4) Click to select the Full Security check box, and then click OK.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Alternatively, follow these steps to work around this issue:
 * 1) Click Start, click Run, type regedit, and then click OK.
 * 2) Expand  , right-click  , point to New, and then click Key.
 * 3) Right-click the new registry subkey, click Rename, type Installer, and then press ENTER.
 * 4) Right-click  , point to New, and then click Key.
 * 5) Right-click the new registry subkey, click Rename, type Products, and then press ENTER.
 * 6) Exit Registry Editor.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If you are using a Retail version of a 2007 Office suite or program, the suite or program may not run. For more information, click the following article number about this issue to view the article about this issue in the Microsoft Knowledge Base:

924622 Error message when you try to start a 2007 Office program within a Terminal Server client session: &quot;This copy of Microsoft Office  cannot be used on Terminal Server&quot;

Additional query words: OFF2007 Office2007 Office 2007

Keywords: kbtshoot kbsetup kbprb kbexpertisebeginner kbinstallation KB927476

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