Microsoft KB Archive/299060

= Picture It!: General protection fault error message when you edit a picture, open a picture, or start or close Picture it! publishing =

Article ID: 299060

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Digital Image Pro 10
 * Microsoft Digital Image Pro 9
 * Microsoft Digital Image Suite 10
 * Microsoft Digital Image Suite 9
 * Microsoft Picture It! Digital Image Pro 7.0
 * Microsoft Picture It! Express 9.0
 * Microsoft Picture It! Express 10
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo Premium 9
 * Microsoft Picture It! Premium 10
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Digital Image Standard 2006
 * Microsoft Digital Image Starter Edition 2006
 * Microsoft Digital Image Suite 2006

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This article was previously published under Q299060



SYMPTOMS
When you open, close, edit, or save a picture in any of the programs that are listed in the &quot;Applies to&quot; section, you may receive an Illegal Operation error message. When you click the Details button, you may receive one of the following error messages:

PIP caused a general protection fault in module unknown.

PIP caused an invalid page fault in module unknown.

Fatal Exception 0E has occured at. The current application will be terminated.

Note In this error message,  equals a memory address.



CAUSE
This behavior may occur if any of the following conditions are true:
 * The color palette for your display is set to &quot;True Color (32-bit)&quot;.
 * The video card drivers on your system are outdated.
 * A Terminate-and-Stay-Resident program (TSR) is running that is incompatible with your Picture It! program or is causing your computer to run low on system resources.



RESOLUTION
To resolve this behavior, use the following steps in the order that they appear.

Change your Color Palette Settings

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Color Palette box or the Colors box, click High Color (16 bit).
 * 5) Click OK.

If you are prompted to restart the computer, click Yes.

Quit Unnecessary Programs

 * 1) Quit all unnecessary programs.

To do so, for each program on the task bar, right-click the program, and then click Close.
 * 1) Quit programs that are running in the background. To so, press CTRL+ALT+DELETE to start the Task Manager.

Note Do not quit Explorer or Systray.
 * 1) In the Task Manager, click to select each program in the list, and then click End Task.

Install the Latest Video Driver
You may be able to resolve this issue by downloading and installing the latest video driver available for your video adapter. Contact your video adapter manufacturer for information about how to obtain and install the latest video driver for your video adapter. For additional information about how to contact your video adapter manufacturer, click the following article numbers to view the articles in the Microsoft Knowledge Base:

65416 Hardware and software third-party vendor contact list, A-K

60781 Hardware and software third-party vendor contact list, L-P

60782 Hardware and software third-party vendor contact list, Q-Z

Test to see if the issue is resolved. If the issue continues to occur, continue to the next method.

Reduce Graphics Hardware Acceleration
To reduce graphics hardware acceleration:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then click Graphics.
 * 4) Move the Hardware Acceleration slider one notch to the left of the current setting.
 * 5) Click OK, and then click Close.
 * 6) When you receive the prompt to restart the computer, click Yes.
 * 7) Test to find out if the issue is resolved.

If the issue continues to occur, repeat steps 1 through 6 until you reach the None setting or the issue is resolved. If the Hardware Acceleration slider is at the None setting and the issue is not resolved, move the slider back to the original setting.

Additional query words: ipf pip picture it! publishing

Keywords: kberrmsg kbprb KB299060

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