Microsoft KB Archive/309314

= Error Message When You Try to Install Internet Explorer 6.0: A Previous Installation Has Pending Work Requiring a Reboot =

Article ID: 309314

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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This article was previously published under Q309314



SYMPTOMS
When you attempt to install Internet Explorer 6.0 on a Microsoft Windows Millennium Edition (Me)-based computer, you may receive an error message similar to the following:

A previous installation has pending work requiring a reboot. You need to restart your computer to complete that installation before running internet explorer setup. Setup will now close.&quot;



CAUSE
This behavior can occur if another program is running in the background when you attempt to install Internet Explorer.



RESOLUTION
To resolve this issue, restart your computer by performing a clean boot, and then reinstall Internet Explorer. To do this, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type msconfig, and then click OK.
 * 3) Click the General tab.
 * 4) Click to clear each check box except Load Static VxDs.
 * 5) Click Apply, and then click OK.
 * 6) When prompted, restart your computer.
 * 7) Restart Internet Explorer Setup.



MORE INFORMATION
Norton AntiVirus is one of the programs that can trigger this issue. For more information about Norton AntiVirus, browse to the following Symantec Web site:

http://www.symantec.com/downloads

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb kbsetup KB309314

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