Microsoft KB Archive/201058

= All Exchange Users Receive NDR When Sending to cc:Mail Users =

Article ID: 201058

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q201058



SYMPTOMS
Microsoft Exchange Server users may get a non-delivery report (NDR) when sending messages to cc:Mail users although CC:Mail users are able to send messages to Exchange Server users. This may happen even when the Custom Recipient container of cc:Mail users is populated and the cc:Mail names are showing up in the Global Address list (GAL). The NDR is immediate and includes the following information:

Your message did not reach some or all of the intended recipients.

Subject: Sent: 

  The following recipient(s) could not be reached:

 on  The recipient name is not recognized MSEXCH:MSExchangeMTA::



RESOLUTION
To resolve this problem, perform the following steps:


 * 1) Verify that the address being used is accurate.
 * 2) Verify that cc:Mail traffic is allowed to the cc:Mail connector.
 * 3) Verify the address type in the cc:Mail address space property page. It is recommended that an * or a blank address is defined. The * will be a wild card and the space being a least character match.
 * 4) If a more exact address type needs to be defined, confirm the use of * or blank space first to ensure mail flow and then verify the use of an accurate post office name.

Keywords: kbprb KB201058

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