Microsoft KB Archive/184737

= XADM: Cannot Start Information Store and MTA After Setup /R Using Wrong Account =

Article ID: 184737

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q184737



SYMPTOMS
If you install Microsoft Exchange Server using service account "A" and then later reinstall the server using a different service account ("B" for example), when you start the information store and the message transfer agent (MTA), you will receive the following error message:

The Microsoft Exchange Information Store service returned service

specific error 4021" (DS_E_INSUFFICIENT_ACCESS_RIGHTS)

Could not start the Microsoft Exchange MTA service on \\server name,

Error2140: an internal Windows NT error occurred.



CAUSE
The service account you specified during the reinstall does not have permissions in the Exchange Server hierarchy.



WORKAROUND
To work around this problem, perform the following steps:


 * 1) Perform a Remove All.
 * 2) Reinstall Setup /r using the original service account.
 * 3) Restore data from tape.

All services should now start.

Keywords: kbprb KB184737

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.