Microsoft KB Archive/332020

= No Audio After You Install Windows Server 2003 =

Article ID: 332020

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition

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This article was previously published under Q332020



SYMPTOMS
After you upgrade to Windows Server 2003, you may find that your computer has no sound. As a result, some Accessibility software features may not work correctly.



CAUSE
This issue may be caused by either of the following:
 * A sound driver may not be installed. Windows Server 2003 includes a limited list of sound drivers.
 * Sounds may be disabled. By default, Windows Server 2003 disables sounds for stability and security.



RESOLUTION
To resolve this issue, follow these steps:  Use Device Manager to verify that your sound device has a driver installed. To do so, follow these steps:  Click Start, right-click My Computer, and then click Properties. Click the Hardware tab, and then click Device Manager. Expand Sound, video and game controllers, and then verify that your sound device is listed.  If no sound device driver is installed, use Microsoft Windows Update to see if a driver is available.

Note Windows Server 2003 may disable the Microsoft Dynamic Update Service. To manually see if Microsoft Windows updates are available, visit the following Microsoft Web site: http://windowsupdate.microsoft.com/</li> After you verify that you have the correct sound driver installed, you may have to enable the Windows Audio service. To do so, follow these steps:  Click Start, click Run, type services.msc in the Open box, and then click OK.</li> In the Services Management Console, double-click Windows Audio service.</li> In the Startup type list, select Automatic, click Start, and then click OK.</li></ol>

Note By default, this step applies to all versions except Windows Server 2003, Standard Edition.</li></ol>

Keywords: kbprb KB332020

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