Microsoft KB Archive/195871

= OL2000: (CW) Synchronizing Offline with Network Card Installed =

Article ID: 195871

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q195871



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
You use Microsoft Outlook on a portable computer to attach to a Microsoft Exchange server both on your enterprise network and remotely using a modem. You find that you can synchronize your mailbox while connected to the local area network, but synchronization fails when you attempt to this process using a dial-up connection.



CAUSE
The network adapter installed in your computer may interfere with the remote synchronization process when using the modem.



RESOLUTION
Remove the network adapter from the current hardware profile and attempt to synchronize. It is not necessary to physically remove the network adapter.

To remove the network adapter from the hardware profile, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click the System icon.
 * 3) In System Properties, click the Device Manager tab and click View Devices By Type.
 * 4) Click to expand Network Adapters and click to select your network adapter.
 * 5) Click Properties and then in Device Usage, click to select "Disable in this hardware profile."

NOTE: If you click "Remove from this hardware profile," you will need to run the device setup procedure provided by the network adapter vendor to add the adapter to the profile.
 * 1) Click OK and OK again to quit the Device Manager.

