Microsoft KB Archive/244845

{|
 * width="100%"|

XADM: Resent Message May Not Be Delivered Because Information Store Detects Duplication

 * }

Q244845

-

The information in this article applies to:


 * Microsoft Exchange 2000 Server

-

SYMPTOMS
When a user chooses to resend a previously sent message by opening it from the Sent Items folder and clicking Resend this message from the Action menu, the resent message is never delivered to the Exchange 2000 mailboxes because the information store detects a duplicate message.

The following Informational event will be registered in the event logs:

Source: MSExchangeIS Private

Type: Information

Category:Transport Delivering

Event ID: 9537

Description: A duplicate message arrived. Ignoring delivery of message (Internet Message Id=<92378D83DA6D4444BC47BE0A3F9610FF1065@ASK01.TWILITE.extest.microsoft.com>) to /o=MicroSoft/ou=First Administrative Group/cn=Recipients/cn=jdoe.

CAUSE
The event description correctly indicates the reason for the non-delivery of the resent message. The duplicate detection is caused because the message ID for the original message and the new message are the same.

WORKAROUND
You can use any of the following workarounds:


 * Send a fresh message with the contents of the original message.
 * Forward the original message with changes.
 * Resend the original message after eight hours.

The last option provided here works because the information store saves the information of message IDs that it handled for eight hours.

STATUS
Microsoft has confirmed this to be a problem in the Beta 3 build of Microsoft Exchange 2000 Server. This is scheduled to be fixed in the next release of the product.

MORE INFORMATION
Technically, the resent message is a new message and the Internet Message ID property should be reset for the message.

Additional query words:

Keywords :

Issue type : kbbug

Technology :