Microsoft KB Archive/315515

= XCCC: Exchange 2000 Outlook Web Access Inbox Does Not Load in Internet Explorer 6 =

PSS ID Number: 315515

Article Last Modified on 10/30/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server SP2
 * Microsoft Internet Explorer version 6 for Windows XP

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This article was previously published under Q315515



SYMPTOMS
If you use Microsoft Outlook Web Access (OWA), your Inbox may be blank. In most cases, only the word &quot;Loading&quot; is displayed in the right pane. One of the following error messages may also be displayed on the page icon at the bottom of the Internet Explorer window:

Error: The download of the specified resource has failed.

Code: 0

-or-

Line: 1713

Char: 3

Error: Unknown name

Code: 0

URL: http:// /exchweb/controls/ctrl_View20.htc



CAUSE
This issue can occur if no language is specified in the Internet Explorer language preferences.



RESOLUTION
To resolve this issue, specify at least one language in Internet Explorer:
 * 1) In Internet Explorer, click Internet Options on the Tools menu.
 * 2) On the General tab, click Languages.
 * 3) Click Add, and then click the appropriate language.

Additional query words: exch2kp2w

Keywords: kberrmsg kbprb KB315515

Technology: kbExchange2000Search kbExchange2000ServSearch kbExchange2000ServSP2 kbExchangeSearch kbIE600Search kbIE600WinXPBeta kbIEsearch kbIEWinXPSearch kbZNotKeyword2

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