Microsoft KB Archive/301948

= HOW TO: Install or Remove Modems in Windows 2000 =

PSS ID Number: 301948

Article Last Modified on 11/18/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional

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This article was previously published under Q301948



IN THIS TASK

 * SUMMARY
 * ** Installing a Modem
 * *** Installing a Supported Modem
 * Installing an Unsupported Modem
 * Removing a Modem



SUMMARY
This step-by-step article describes how to install or remove modems on Windows 2000.

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Installing a Modem
You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may prevent you from completing this procedure.

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Installing a Supported Modem
To install a modem that is supported by drivers that are included with Windows 2000:
 * 1) If the modem is an external modem, make sure the modem is connected to the computer and turned on.
 * 2) On the taskbar, click Start, point to Settings, click Control Panel, and then double-click Phone and Modem Options.

NOTE: If you are prompted for location information, type the dialing information for your location, and then click OK.
 * 1) Click the Modems tab, and then click Add.

The Install New Modem Wizard starts.
 * 1) Confirm that the Don't detect my modem; I will select it from a list check box is cleared on the first page of the wizard, and then click Next.

The wizard scans all serial ports and attempts to detect a modem. If the wizard detects a modem, the Found New Hardware Wizard starts.

NOTE: If the wizard does not detect a modem, follow the procedure that is described in the &quot;Installing an Unsupported Modem&quot; section in this article.
 * 1) Click Next on the Found New Hardware Wizard.
 * 2) Click Search for a suitable driver for my device (recommended), and then click Next.
 * 3) Confirm that the Floppy Disk Drives and CD-ROM Devices options have been clicked, and then click Next.
 * 4) The wizard scans the computer for a suitable driver for the modem. If the wizard finds a driver, the name of the device and the file name are displayed, and the Next button is displayed. When the Next button is displayed, click Next, and then wait for the modem to be installed.
 * 5) Click Finish when you are prompted, and then click OK to close the Phone and Modem Options tool.

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Installing an Unsupported Modem
Before you begin the procedure described in this section, consult the manufacturer's instructions that came with the modem. The instructions may specify if the modem is compatible with Windows 2000.

To install an unsupported modem:
 * 1) On the taskbar, click Start, point to Settings, click Control Panel, and then double-click Phone and Modem Options.
 * 2) If you are prompted for location information, type dialing information for your location, and then click OK.
 * 3) Click the Modems tab, and then click Add.
 * 4) In the Install New Modem Wizard, click to select the Don't detect my modem; I will select it from a list check box, and then click Next.
 * 5) Perform one of the following steps that is appropriate to your situation:
 * 6) * If a modem is listed that is a good match for your modem, click the manufacturer and model that is the best match for your modem on the list of modems, and then click Next.

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 * 1) * If your modem is not listed and if you have an installation disk or an .inf file that was provided by the manufacturer, click Have Disk, and then specify the location of the disk or .inf file.

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 * 1) * If your modem is not listed and you do not have an installation disk or .inf file that was provided by the manufacturer, click (Standard Modem Types) in the Manufacturers box, and then click the standard modem that runs at the speed that matches the speed of your modem.
 * 2) Follow the rest of the instructions that are provided by the Install New Modem Wizard.

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Removing a Modem
NOTE: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

To remove a modem:
 * 1) On the taskbar, click Start, point to Settings, click Control Panel, and then double-click Phone and Modem Options.
 * 2) On the Modems tab, click the modem that you want to delete.
 * 3) Click Remove.

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Keywords: kbhowto kbHOWTOmaster KB301948

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch

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