Microsoft KB Archive/936680

= Description of the Duet for Microsoft Office and SAP hotfix package: May 24, 2007 =

Article ID: 936680

Article Last Modified on 11/15/2007

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APPLIES TO


 * Duet for Microsoft Office and SAP

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SUMMARY
This article describes the Duet for Microsoft Office and SAP issues that are fixed in the Duet for Microsoft Office and SAP hotfix package that is dated May 24, 2007.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart the computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



Issues that the hotfix package fixes
This hotfix package fixes the following issues:

Duet Client Computer

 * If more than one contact is open with the Duet task pane in Microsoft Office Outlook, a user cannot switch between the contacts when the user presses ALT+TAB.


 * Because of the performance cost of validating the Duet Markup Language (DuetML) schema, the DuetML schema will no longer be validated at runtime. The DuetML schema is used for populating the Duet panes that are visible in Outlook.


 * After minimizing an Outlook item that has an associated Duet task pane that is visible, the Duet task pane may not reappear automatically when the Outlook item is restored.


 * When a Control Message is received that instructs the Duet client to create a new e-mail message in Outlook, the MessageClass of the resulting e-mail message is &quot;IPM.Note.OBA.ControlMessage&quot; instead of the standard &quot;IPM.Note.&quot;


 * A user installs Duet for Microsoft Office and SAP on a computer that is running Windows Tablet Edition. When the user logs off and then logs on to the computer, the Duet task icon does not start automatically in the notification area.


 * The Control Message Processor fails when it runs against the mailbox of a user whose name has an apostrophe or a single quotation mark.


 * Under special circumstances, when a user is disconnected from the network, Duet does not synchronize the bound items even after the user comes back online.

Duet Request Handler Server
 The Request Handler may return a generic &quot;unexpected error&quot; error message when the Domain Controller that is running the Active Directory directory service is not available. Additionally, this can result in the loss of the e-mail message that was being sent through the Request Handler.

 E-mail messages are not delivered by the DuetAgent Request Handler to the Duet client. Instead, an error message that contains event ID 3018 from the MSExchangeTransport service is logged in the Microsoft Exchange Server event log. The error message includes a non-delivery report (NDR) that contains a 5.4.0 status code. If you review the error message, you notice that the e-mail address is truncated.

Note This issue was fixed in an earlier hotfix package and is included in this hotfix package.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

933663 Description of the Duet for Microsoft Office and SAP hotfix package: March 1, 2007



Duet Metadata Server
 Even though the &quot;Connect Time-out&quot; value in &quot;Microsoft.Duet.Tools.DeployMetadata.exe.config&quot; has been set to a large value, publishing large amounts of metadata may fail. Additionally, you receive the following error message:

UpdateMetadata request to server: The server reported an error while trying to publish the metadata. Contact the metadata service administrator. The process cannot access the file because it is being used by another process.&quot;





Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites for installing this hotfix.

Restart information
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You do not have to restart the computer after you apply this hotfix.

File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Duet Client Computer
Microsoft Windows Installer .msp file information

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Duet Request Handler Server
Microsoft Windows Installer .msp file information

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Duet Metadata Server
Microsoft Windows Installer .msp file information

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Additional notes  For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package. For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Additional query words: duet sap hotfix

Keywords: kbhotfixserver kbemail kbexpertiseinter kbpubtypekc kbhotfixrollup kbfix kberrmsg kbbug kbqfe KB936680

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