Microsoft KB Archive/183665

= XADM: Unable to Delete Attachment From Message =

Article ID: 183665

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q183665





SYMPTOMS
If a message contains multiple attachments and a user deletes one of the attachments and then tries to save the message, the user will receive the following error:

An error occurred which prevents this message from remaining open,

and changes cannot be saved. Do you want to copy the text in this

message to the clipboard?

The same error may be encountered by a MAPI program if the application does the following:


 * 1) Opens the message.
 * 2) Gets the attachment table.
 * 3) Queries the attachment table.
 * 4) Deletes an attachment.
 * 5) Saves changes.
 * 6) Queries the attachment table.

Result: The last query will return MAPI_E_NOT_FOUND.

This problem only occurs with Exchange Server 5.0 SP2. It is not present in Exchange Server 5.0 SP1 or Exchange Server 5.5.



CAUSE
The deleted attachment is not correctly removed from the attachment table.



STATUS
Microsoft has confirmed this to be a problem in Exchange Server version 5.0 SP2.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

This fix has been posted to the following Internet location:

ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/

Keywords: kbhotfixserver kbqfe kbbug kbfix KB183665

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