Microsoft KB Archive/298846

= Installation of Office XP may disable Help in other programs =

Article ID: 298846

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft MapPoint 2001 Standard Edition
 * Microsoft PhotoDraw 2000 Standard Edition
 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2001 Standard Edition

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This article was previously published under Q298846



SYMPTOMS
When you attempt to start Help in any of the programs listed in the &quot;Applies to&quot; section, you may receive no response.



CAUSE
This behavior can occur if you install Microsoft Office XP on a computer on which any of the programs listed in the &quot;Applies to&quot; section are already installed.



RESOLUTION
To resolve this issue, reinstall the program in which you have lost access to Help.



MORE INFORMATION
The installation of Office XP changes the way in which certain products access their Help files. The Help files are not damaged or corrupted, but they are unable to start from within the programs listed in the &quot;applies to&quot; section.

Additional query words: lock assistance ? suite map

Keywords: kbprb KB298846

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