Microsoft KB Archive/940761

= You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0 =

Article ID: 940761

Article Last Modified on 1/4/2008

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0. This problem occurs because the activity is read-only. For example, you cannot edit the activity, delete the activity, or reassign the activity. Additionally, the activity owner in the activitypartybase table is incorrect.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB940761$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
To determine whether you are experiencing the problem that is described in the &quot;Symptoms&quot; section, follow these steps:  Open SQL Query Analyzer.  In the Query window, run the following script against the _MSCRM database.

select distinct s.fullname from activityparty a

join systemuserbase s on a.partyid = s.systemuserid and a.participationtypemask = 9 and a.partyid <> a.owninguser order by fullname

Note The results of this script will list any Microsoft Dynamics CRM users who own activity records that are affected by this problem. 

