Microsoft KB Archive/260326

= SMS: Unable to View Scheduled Reports in Remote Administrator User Interface Running on Windows 2000 =

Article ID: 260326

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q260326



SYMPTOMS
When the Microsoft Systems Management Server Administrator console is installed on a computer that is running Microsoft Windows 2000 (not the site server), the Crystal Reports service may not function correctly. Some common errors include the following:
 * Report node, or the main report folder under the Tools node, may not expand.
 * You may experience a delayed response before failure messages are displayed.
 * You may receive miscellaneous error messages, including &quot;failed to connect to APS,&quot; while using the SMS Administrator console locally.
 * You may receive miscellaneous error messages, including &quot;failed to connect to APS,&quot; while using the SMS Administrator console from a Terminal Services session.



CAUSE
The Info Sentinel service is installed and started on a Windows 2000 remote Administrator Console computer under a User context instead of a Local System context.



WORKAROUND
Change the Info Sentinel service to log on as the local system account; to do so, follow these steps:


 * 1) In Control Panel, double-click Services.
 * 2) Right-click Info Sentinel Service, and then click Properties.
 * 3) Click Log On; under Log On As, click Local System Account, and then click OK.
 * 4) Right-click Info Sentinel, and then click Restart.

NOTE: Implement this configuration only on a computer that is running Windows 2000 and is not a Systems Management Server site server. Crystal Reports services (including Info Agent, Info APS, and Info Sentinel that run on the SMS site server) should be configured as indicated in &quot;Crystal Reports Services Might Be Installed as System Accounts&quot; section of the &quot;Systems Management Server 2.0 Sp2 Readme-Operations.HTM&quot; document.



MORE INFORMATION
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 and 2.0 SP2.

Additional query words: prodsms

Keywords: kbbug kbprb kbsms200presp3 KB260326

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