Microsoft KB Archive/186944

= XWEB: Some Messages Sent From Contact List Are Undeliverable =

Article ID: 186944

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Outlook Web Access 5.5
 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q186944



SYMPTOMS
Sending mail to a contact's Internet mail address using the Outlook Web Access (OWA) client can result in the mail being returned as undeliverable.



CAUSE
If the Internet e-mail address was originally saved as a Contact using an Outlook 97 client, the OWA client will not be able to use it. If the Internet e-mail address was originally saved as a Contact using an Outlook 98 client, the OWA client can send to it. This is due to the format in which each Outlook client saves the Internet address. Outlook 97 saves the address enclosed in square brackets (example: Test User[testuser@test.com]) and Outlook 98 will saves the address in it's current format (example: "testuser@test.com"). The brackets surrounding the address cause the message to be undeliverable.



WORKAROUND
To work around this problem, create the contact manually or use Outlook 98.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug KB186944

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.