Microsoft KB Archive/220604

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The information in this article applies to:


 * Microsoft Internet Explorer version 5 for Windows 95
 * Microsoft Internet Explorer version 5 for Windows 98
 * Microsoft Internet Explorer version 5 for Windows NT 4.0

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SUMMARY
This article contains a copy of the information in the Suport.txt file included with Internet Explorer 5.0. This file is located in the Internet Explorer folder after Internet Explorer 5.0 is installed.

MORE INFORMATION
--             SUPPORT.TXT for Microsoft Internet Explorer 5 and Internet Tools

For Microsoft Windows January 1999 ---

(c) Copyright Microsoft Corporation, 1999

HOW TO USE THIS DOCUMENT

To view Support.txt on screen in Notepad, maximize the Notepad window.

To print Support.txt, open it in Notepad or another word processor, and then use the Print command on the File menu.

CONTENTS

Getting Help from Microsoft Product Support Services If you have a simple question and need an answer fast If your question is urgent and more complex If your question isn't urgent For additional support needs If you need support outside the United States and Canada

Getting Help from Microsoft Product Support Services

If you have a simple question and need an answer fast - Quickly find answers yourself online--Use Support Online to easily search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search. To begin your search, go to http://support.microsoft.com/support.

If your question is urgent and more complex --- Telephone Microsoft Product Support Services--Work with a support engineer to solve your issue through the following options.

Standard No-Charge Support--for help during business hours--If you acquired this product as a stand-alone retail product, you are eligible for 90 days of support at no charge beginning with the first time you speak with an engineer. You can receive no-charge support via e-mail (explained below), or via telephone by calling one of the following numbers, available Monday - Friday, excluding holidays.

In the U.S.: Call (425) 635-7123 6:00 A.M. - 6:00 P.M. Pacific time

In Canada: Call (905) 568-4494 8:00 A.M. - 8:00 P.M. Eastern time

If your Microsoft product was preinstalled or distributed with your personal computer dedicated system or Windows CE-based device, or provided by an Internet service provider (ISP), you are not eligible for Standard No-Charge Support from Microsoft and must contact the personal computer manufacturer, the device/system manufacturer, or ISP for your product support.

Pay-Per-Incident Support--for help after hours or to supplement Standard Support--If you need help after hours or are not eligible for Standard No-Charge Support, you can purchase Pay-Per-Incident Support. Support fees will be billed to your VISA, MasterCard, or American Express card.

In the U.S.: Call (800) 936-5600. Cost: $35 US per incident. Available: 24 hours a day, seven days a week, including holidays.

In Canada: Call (800) 668-7975 Cost: $45 CDN plus tax per incident. Available 8:00 A.M. - 8:00 P.M. Eastern time, Monday - Friday, excluding holidays.

If your question isn't urgent - Send e-mail to a Microsoft Product Support Engineer--Ideal for questions requiring attached files, submit a question anytime and receive a response within one business day. Submit a question at http://support.microsoft.com/support using one of the following options:

Standard No-Charge Web Response--Submit unlimited incidents during the 90-day period described in the Standard No-Charge Support section above.

Pay-Per-Incident Web Response--If you have used up your Standard No-Charge Support, submit your question for a fee of $35 US.

For additional support needs

If you don't have access to the Internet--FastTips is a fax-back service providing Knowledge Base articles and answers to common questions. Call (800) 936-4200.

If you need support services for a business--Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to http://www.microsoft.com/support. Or call (800) 936-3500 for information on accounts for small- to medium-sized businesses or (800) 936-3200 for large, enterprise businesses.

If you need on-site, multivendor, or proprietary product support--Microsoft Certified Solution Providers (MCSPs) and Microsoft Certified Support Centers (MCSCs) specialize in providing support packages for hardware, network, and software products from Microsoft and other vendors. For more information about MCSPs, call (800) 765-7768 or visit http://www.microsoft.com/mcsp. For more information about MCSCs, contact your Microsoft account representative, or visit http://www.microsoft.com/support.

If you need text telephone (TTY/TDD) --Available Monday - Friday, excluding holidays. In the United States, call (425) 635-4948, 6:00 A.M. - 6:00 P.M. Pacific time. In Canada, call (905) 568-9641, 8:00 A.M. - 8:00 P.M. Eastern time.

If you need support outside the United States and Canada

The services and prices listed here are available in the United States and Canada only. Support outside the United Sates and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

Microsoft Product Support Services Worldwide--If you are outside the United States and have a question about a Microsoft product, first:

* Check the information in Help or the product manual. * Check the readme files that come with your product disks. These files provide general information that became available shortly before the product was released. * Go to Support Online at http://support.microsoft.com/support/.

If you cannot find a solution, you can receive information on how to obtain technical support by contacting the Microsoft subsidiary office in your area.

Important--Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the options and phone-number section on the Support Online Web site at http://www.microsoft.com/support. If there is no Microsoft subsidiary office in your country/region, please contact the establishment from which you obtained your Microsoft product.

Argentina Microsoft de Argentina S.A. Customer Service: (54) (1) 316-4600 Fax: (54) (1) 316-1922 Technical Support Phone: (54) (1) 316-4664

Armenia See Russia

Australia Microsoft Pty. Ltd. Phone: Products and Services: (61) 13 20 58 Fax: (61) (02) 9870-2285 Sales Information Centre: (61) (02) 9870-2100 Internet://www.microsoft.com.au/australia/ Technical Support: Phone: (61) (02) 9870-2131 Fax: (61) (02) 9805 0519

Austria Microsoft Ges.m.b.H. Phone: (+43) 1 610 64 - 0 Fax: (+43) 1 610 64 - 200 Information: 0660-6520 Prices, updates, etc.: 0660-6520 Standard Support: Installation and Handling: 01 50222-2255 General information about Support Network in Central Europe: Fax: 01805-251191

Azerbaijan See Russia

Belgium Microsoft NV Phone: +32-2-730 39 11 Fax: +32-2-726 96 09 Microsoft Support Network Info. Center: 0800 18307 TechNet Subscription: +353 1 703 8738 MSDN Subscription: +353 1 708 8690 Microsoft Information Center: +32-2-481 52 52 Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 Kbaud, 8N1, ANSI) Technical Support: +32-2-513 32 74 (Dutch-speaking) +32-2-502 34 32 (English-speaking) +32-2-513 22 68 (French-speaking) Internet: //www.microsoft.com/benelux/support/

Belorussia See Russia

Bolivia See Uruguay

Brazil Microsoft Informatica Ltda. Phone: (55) (11) 5514-7100 Fax: (55) (11) 5514-7106 / 5514-7107 Technical Support: Phone: (55) (11) 5506-8087 Fax: (55) (11) 5506-7621 Automatic Fax: (55) (11) 5506-8506 Technical Support Bulletin Board Service: (55) (11) 5506-1234 Customer Support: (55) (11) 822-5764 Customer Services Fax: (55) (11) 822-6227

Canada Microsoft Canada Co. Head Office Phone: 1 (905) 568-0434 Customer Information Centre: 1 (800) 563-9048 Technical Support: Desktop Systems including Microsoft Windows 95: (905) 568-4494 Microsoft Office and Office Components: (905) 568-2294 Other Standard Technical Support: (905) 568-3503 Priority Support Information: (800) 668-7975 Text Telephone (TTY/TDD) (905) 568-9641 Technical Support Bulletin Board Service: (905) 507-3022

Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support: (408) 953-8086 Support E-Mail: mscarsup@microsoft.com Customer Service: (800) 297-5982 for area codes 787 and 809 only Customer Service E-mail: msccatus@microsoft.com

Central America Technical Support: (506) 298 2020 Support E-Mail: mscasup@microsoft.com Customer Service: (506) 298 2000 Customer Service E-mail: msccatus@microsoft.com

Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Customer Service: 56-2-800-330600 Personal Operating System and Applications: Phone: 56-2-330-6222 Fax: 56-2-341-1439

People's Republic of China Microsoft (China) Co. Ltd 19th Floor, Metro Tower No. 30 Tian Yao Qiao Road, Shanghai, 200030, P.R.C. Phone: 011-86-21-64691166, 011-86-21-64691188 Fax: 011-86-21-64691188 Ext. 6988

Colombia Microsoft Colombia Phone: (571) 618 2245 Fax: (571) 618 2269 Technical Support: Linea de Respuesta Microsoft Phone: (571) 523 0022 Fax: (571) 523 1220 Voice Mail: (571) 503 4216

Croatia Microsoft Hrvatska d.o.o. Phone: (+385) (1) 304 555 Fax: (+385) (1) 335 051 Technical Support: (Please contact the subsidiary)

Czech Republic Microsoft s.r.o. Phone (+420) (2) 611 97 111 Fax: (+420) (2) 611 97 100 Technical Support: (+420) (2) 2150 3222

Denmark Microsoft Denmark Phone: (45) 44 89 01 00 Fax: (45) 44 68 55 10 Technical Support: Phone: (45) 44 89 01 11 Microsoft Sales Support: (45) 44 89 01 90 Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions) Microsoft MSDL (BBS): (45) 44 66 90 46

Dominican Republic See Central America

Dubai Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444 Technical Support: Personal Operating Systems and Desktop Applications only: Phone: (971) (4) 524 488 Fax: (971) (4) 524 495 E-mail: mts@emirates.net.ae Priority Support Information: (971) (4) 555 752 Customer Service Center: (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 655 082 Fax: (971) (4) 655 097

Ecuador Corporation Microsoft del Ecuador S.A. Phone: (593) (2) 460-447, (593) (2) 460-451 Customer Service: (593) (2) 460-453, (593) (2) 460-458 Technical Support: (593) (2) 463-094

Egypt Microsoft Egypt Phone: (202) 594 2445 Fax: (202) 594 2194 Technical Support: Personal Operating Systems and Desktop Applications only: Phone: (202) 261 3991 / 6 Fax: (202) 403 2718

England See United Kingdom

Estonia See Germany Technical Support: (+372) 650 49 99

Finland Microsoft OY Phone: +358 (0) 9 525 501 Fax: +358 (0) 9 878 8770 Technical Support: Phone: +358 (0) 9 525 502 5026 Standard +358 (0) 9 525 502 500 Priority: +358 (0) 9 525 502 20 Premier: +358 (0) 9 525 502 03 Microsoft MSDL: +358 (0) 9 878 77 99 (Information in Swedish and English): +358 (0) 9 455 03 66 Microsoft FastTips: +358 (0) 9 525 502 550 (Information in Swedish and English)

France Microsoft France Phone: (33) 01 69-86-46-46 Fax: (33) 01 64-46-06-60 Telex: MSPARIS 604322 Technical Support: Phone: (33) 01 69-86-10-20 Fax: (33) 01 69-28-00-2

French Polynesia See France

Georgia See Russia

Germany Microsoft GmbH Phone: 089/3176-0 Fax: 089/3176-1000 Telex: (17) 89/83 28 MS GMBH D Information: 089/3176 1199 Prices, updates, etc.: 08105-25-1199 Internet: //www.microsoft.com/germany/ Standard Support: Installation and Handling: 01805/67 22 55 General information about Microsoft support in Central Europe: Fax: 1805-25-1191

Greece Microsoft Hellas, S.A. Phone: (30) (1) 6806-775 through (30)(1) 6806-779 Fax: (30) (1) 6806-780 Technical Support: Phone: (30) (1) 9247-030 Fax: (30) (1) 9215-363

Hong Kong SAR Microsoft Hong Kong SAR, Limited Fax: (852) 2560-2217 Product support Faxback Service: (852) 2535-9293 Microsoft Club Hotline: (852) 2804-4277 Technical Support: (852) 2804-4222

Hungary Microsoft Hungary Microsoft Magyarorszag Kft. Phone: +36 (1) 327-2800 Fax: +36 (1) 327-2899 Technical Support: +36 (1) 267-4636 (2MSINFO)

Iceland See Denmark

Ireland See United Kingdom

India Microsoft India Phone: (011) (91) (80) 559 5733, (011) (91) (11) 646 0767, 646 0694 Fax: (011) (91) (80) 559 7133, (011) (91) (11) 647 4714

Indonesia (SP) Microsoft Indonesia - Jakarta Technical Support: Phone: 62 21 570 42 54 Fax: 62 21 520 81 22

Israel Microsoft Israel Ltd. Phone: 972-3-613-0833 Fax: 972-3-613-0834

Italy Microsoft SpA Phone: (39) (2) 7039-21 Fax: (39) (2) 7039-2020 Microsoft Rome Office: (39) (6) 5095-01 Fax: (39) (6) 5095-0600 Microsoft by Fax (Fax-on-demand service): (39) (2) 70-398-888 Customer Service (New product info, product literature): (39) (2) 70-398-398 Dealer Support (Customer Service for resellers only): (39) (2) 70-398-388 Technical Support: (39) (2) 70-398-398 Microsoft Consulting Service: (39) (2) 7039-21

Japan Microsoft Company Ltd. Technical Support (Standard Support): (81) (424) 41-8700 (Technical Support options/ Support Contract) Phone: 0120-37-0196 (toll free domestic only) Channel Marketing Information Center: (Pre-Sales Product Support) Tokyo Phone: (81) (3) 5454-2300 Osaka Phone: (81) (6) 245-6995 Customer Service Phone: (Version upgrade/Registration) Phone: (81) (48) 226-5500 Fax: (81) (48) 226-5511

Kazakhstan See Russia

Kirgizia See Russia

Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Service: 080-022-7337 (toll free domestic only) Technical Support: Office Technical Support: (82) (2) 508-0040 Windows Technical Support: (82) (2) 563-0054 Developer Technical Support: (82) (2) 566-0071 Microsoft FastTips: (82) (2) 3453-7555 Support Sales: (82) (2) 531-4544

Latin America Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Internet: //www.microsoft.com/latam/soporte/

Liechtenstein See Switzerland (German speaking)

Luxembourg Microsoft NV Phone: +32-2-730 39 11 Microsoft Support Network Info. Center +31-800-9977-57 TechNet Subscription: +353-1-703 8738 MSDN Subscription: +353-1-708-8690 Microsoft Information Center: +32-2-481 52 52 Bulletin Board: +32-2-726 85 45 (1200/2400/9600/14400 Kbaud, 8N1, ANSI) Technical Support: +32-2-513 32 74 (Dutch-speaking) +32-2-502 34 32 (English-speaking) +32-2-513 22 68 (French-speaking) Internet: //www.microsoft.com/benelux/support/

Malaysia (SP) Microsoft (Malaysia) Sdn Bhd: Phone: (60-3) 793-9595 Fax: (60-3) 791-6080

Mexico Microsoft Mexico, S.A. de C.V. 267-2110 Atencion a Distribuidores 265-3380 Atencion a Clientes 265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio 267-2190 Soporte de Servidores y Herramientas de Desarrollo Fast Tips: (52)(5) 2612199 Microsoft BBS 628-6200/02 MSMEXICO sin password

Morocco Microsoft Afrique Du Nord Phone: (212) 2 47 10 72 Fax: (212) 2 47 10 86

Netherlands Microsoft BV Phone: 023-5689189 Customer Service: 023-5677700 Microsoft Support Network Info Centre: 0800 099 7757 TechNet Subscription: 0800 022 6801 MSDN Subscription: 0800 022 7261 Bulletin Board Service: 023-5634221 (1200/2400/9600/14400 Kbaud, 8N1, ANSI) Technical Support: 023-5677877 (Dutch-speaking) 023-5677853 (English-speaking) Internet: //www.microsoft.com/benelux/support

New Zealand Microsoft New Zealand Ltd Phone: 64 (9) 357-5800 Fax: 64 (9) 358-3726 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 307-0516 and 357-5577

Northern Ireland See United Kingdom

Norway Microsoft Norway AS Phone: +(47) 22 02 25 00 Fax: +(47) 22 95 06 64 Technical Support: Standard: +(47) 22 02 25 50 Priority: +(47) 22 02 25 45 Premier: +(47) 22 02 25 46 Microsoft Sales Support: +(47) 22 02 25 80 Microsoft MSDL: +(47) 22 18 22 09 Microsoft FastTips: +(47) 22 02  25 70 (Document 404040 in FastTips contains detailed instructions)

Panama Technical Support: (506) 298 2020 Support E-mail: mscasup@microsoft.com Customer Service: (506) 298 2000 Customer Service E-mail: msccatus@microsoft.com

Papua New Guinea See Australia

Paraguay See Uruguay

Peru Centro de Servicio al Cliente Central de Soporte: (51) (1) 422- 4116 Fax: (51) (1) 221 9052 Central de Informacion (51) (1) 242-5980 Fax: (51) (1) 447 8591

Philippines (SP) Microsoft Philippines Phone: 632 811 0062 Technical Support: Phone: 632 892 2295/2495 and 632 813-2494 Fax: 632 813 2493

Poland Microsoft Sp. z o.o. Phone: +(48-22) 661-54-00 Fax: +(48-22) 661-54-34 Information Service: +(48-22) 865-99-33 Technical Support: +(48-22) 865-99-66

Portugal Microsoft Portugal MSFT, Lda. Phone: (351) 1 4409200 Fax: (351) 1 4412101 Technical Support: Standard Support: (351) 1 4409280/1/2/3 Fax: (351) 1 4411655

Puerto Rico Technical Support: (408) 953 8086 Support E-Mail: mscarsup@microsoft.com Customer Service: (800) 297 5982 for area codes 787 and 809 only Customer Service E-mail: msccatus@microsoft.com

Republic of Ireland See United Kingdom

Romania Microsoft s.r.l. Phone: (+40) (1) 222 90 16 Fax: (+40) (1) 222 90 12 Technical Support: (+40) (1) 312 09 48

Russia Microsoft Z.A.O. Microsoft Information Center: (095) 916 7171 Russia: 125252 Moscow: Postbox 70 Technical Support: Moscow (095) 745-54-45 St.-Petersburg: (812) 118-36-36 Novosibirsk (3832) 119-019 Internet: //www.microsoft.com/rus/

Saudi Arabia Microsoft Saudi Arabia Phone: +966-1-488-1165 Fax: +966-1-488-1576 Technical Support: (Personal Operating System and Desktop Applications only): Phone: 800 124 0500 (toll-free within Saudi Arabia) Fax: +966-1-4740576

Scotland See United Kingdom

Singapore Microsoft Singapore Pte Ltd Phone: (65) 337-6088 Fax: (65) 337-6788 Customer Services: Phone: (65) 324-5255 Fax: (65) 324-6181 Product Support Services: Phone: (65) 378-3600 Fax: (65) 378-3662

Slovenia/Slovenija Microsoft d.o.o. Phone: (+386) (61) 1800 8-00 Fax: (+386) (61) 1800 822 Technical Support: (+386) (61) 185 3449

Slovak Republic Microsoft Slovakia s.r.o. Phone (+421) (7) 37 63 02 Fax: (+421) (7) 37 66 71 Technical Support: (+421) (7) 531 20 83

South Africa Microsoft South Africa Phone: (27) 11 445 0000 Fax: (27) 11 445 0046 Technical Support: (Toll Free): 0 802 11 11 04 (Toll): (27) 11 445 0000 Fax: (27) 11 445 0343

South East Africa and Indian Ocean Islands See South Africa

Spain Microsoft Iberica SRL Phone: (34) 1-807-9999 Fax: (34) 1-803-8310 Technical Support: (34) 1-3754004 Customer Service: (34) 1-3754004 From Spain Only: 902-187 198 Fax Back Telephone: (34) 1-3754004

Sweden Microsoft AB Phone: +46 (0) 8-752 56 00 Fax: +46 (0) 8-750 51 58 Technical Support: Standard: +46 (0) 8-752 09 29 Priority: +46 (0) 8-751 09 80 Premier: +46 (0) 8-632 57 01 Sales Support: +46 (0) 8-752 56 30 Microsoft MSDL: +46 (0) 8-750 47 42 Microsoft FastTips: +46 (0) 8-752 29 00 (Document 202020 in FastTips contains detailed instructions)

Switzerland Microsoft AG Phone: 01-839 61 11 Fax: 01-831 08 69 Customer Service: 0848-858-868 Documentation: Phone: 0800-55-59-00 Fax: 01 311-72-27, Microsoft Info-Service, Postfach, 8001 Zurich Standard Technical Support: (German-speaking) Installation and Handling: 0848 80 - 2255 Standard Technical Support: (French-speaking): 022-738 96 88 General information about Microsoft Support in Central Europe: Tel. 0848-80-2330 Internet: //www.microsoft.com/switzerland

Tadzhikistan See Russia

Taiwan Microsoft Taiwan Corp. Phone: (886) (2) 504-3122 Fax: (886) (2) 504-3121 Technical Support: (886) (2) 508-9501

Thailand Microsoft (Thailand) Limited Phone: (662) 266-3300 Fax: (662) 266-3310 Product Support: Phone: (662) 613-7208 through 11 Fax: (662) 613-7198

Turkey Microsoft Turkey Phone: 90 (212) 258 59 98 Fax: 90 (212) 258 59 54 Support Hotline: Phone: 90 (212) 258 96 66 Fax: 90 (212) 258 95 99 Bulletin Board Service: 90 (212) 227 93 90

Turkmenistan See Russia

United Kingdom Microsoft Limited Fax: (0870) 60 20 100 Phone: (0870) 60 10 100 Microsoft KeyData: (Bulletin Board Service) (0870) 50 30 200 (up to 28.8 Kbaud, n, 8, 1) Microsoft KeyFax: (Faxback Information Service) (0870) 50 30 100 Technical Support: Desktop Applications, Home Products, Desktop Systems and Hardware: (0870) 50 10 100 Developer Products: (0870) 50 10 200 Business Systems: (0870) 50 10 300 Customers phoning from Ireland should dial 706 5353 for technical support. Minicom Line: (0870) 50 30 400 Pre-Sales Information: Microsoft Connection (0345) 00 2000

Uruguay Technical Support: Phone: (598) (2) 774934 Fax: (598) (2) 774935

Uzbekistan See Russia

Venezuela Corporation MS 90 de Venezuela S.A. Other information: (582) 265-9922 Fax: (582) 265-0863 Technical Support: (582) 993-6755

Wales See United Kingdom Keywords         : kbreadme msiew95 msient msiew98 Version          : WINDOWS:5 Platform         : WINDOWS Issue type       : kbinfo Last Reviewed: July 1, 1999