Microsoft KB Archive/240667

= WD2000: DMM: Remove Does Not Uninstall After Upgrade to Newer Version =

Article ID: 240667

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q240667



SYMPTOMS
If you attempt to remove Direct Mail Manager (DMM) after upgrading it to a newer version, DMM is not removed.



WORKAROUND
To remove Direct Mail Manager after you have upgraded it to a newer version, do the following steps:  Quit Direct Mail Manager and all Windows applications. On the Windows Start menu, point to Settings and click Control Panel. Double-click Add/Remove Programs. On the Install/Uninstall tab, click to select Microsoft Direct Mail Manager in the installed programs list. Click Add/Remove. Click Yes to the following message:

Are you sure you want to uninstall this product?

NOTE: DMM Setup will run and remove Microsoft Direct Mail Manager from the installed programs list on the Install/Uninstall tab. However, DMM is not actually removed at this point.

 Click OK to close the Add/Remove Programs Properties dialog box.</li> In the Control Panel dialog box, click Close on the File menu to quit Control Panel.</li> Start Direct Mail Manager. To do this, on the Windows Start menu, point to Programs, point to Microsoft Office Small Business Tools, and then click Microsoft Direct Mail Manager.</li> In Direct Mail Manager, click Cancel.

NOTE: If Cancel is not available and DMM comes up to either Resume or Start Over, click Start Over and then click Cancel.</li> On the Windows Start menu, point to Settings and click Control Panel.</li> Double-click Add/Remove Programs.</li> On the Install/Uninstall tab, click to select Microsoft Office 2000 Disc 2 (or Microsoft Word 2000 Disc 2) and click Add/Remove.</li> In the Maintenance Mode dialog box, do one of the following: <ul> To remove only Microsoft Direct Mail Manager, do the following steps: <ol style="list-style-type: lower-alpha;"> Click Add or Remove Features.</li> Expand Microsoft Small Business Tools. To expand, either double-click Microsoft Small Business Tools, or click the plus sign to the left of Microsoft Small Business Tools.</li> Click the icon for Microsoft Direct Mail Manager and click to select Not Available.</li> Click Update Now. When Setup has completed, click OK.</li> Click OK to close the Add/Remove Programs Properties dialog box and then click Close on the File menu to close Control Panel.</li></ol>

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</li> To completely remove all of the applications, including Microsoft Direct Mail Manager, installed from CD2, do the following steps: <ol style="list-style-type: lower-alpha;"> Click Remove Office.</li> <li>Click Yes to the following message:

Are you sure you want to remove Microsoft Office 2000?

When Setup has completed, click OK.

</li> <li>Click OK to close the Add/Remove Programs Properties dialog box and then click Close on the File menu to close Control Panel.</li></ol> </li></ul> </li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
When you update Microsoft Direct Mail Manager to a newer version, the DMM Setup program reinstalls itself as a separately installed program. This results in Microsoft Direct Mail Manager being listed as a separate program when you view the installed programs list of the Install/Uninstall Programs Properties dialog box. (On the Windows Start menu, point to Settings and then click Control Panel. In Control Panel, double-click Add/Remove Programs.)

For additional information about Direct Mail Manager (DMM) not uninstalling when you remove the installation of Microsoft Office 2000 Disc 2 Small Business Tools, please click the article number below to view the article in the Microsoft Knowledge Base:

216095 WD2000: Removal of Small Business Tools Doesn't Uninstall DMM

Keywords: kbbug kbpending KB240667

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