Microsoft KB Archive/166685

= PI: Errors in Piutil.dll While Printing =

Article ID: 166685

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Picture It! 1.0 Standard Edition

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This article was previously published under Q166685



SYMPTOMS
When printing from Microsoft Picture It! you may receive an error such as

exception 10H in piutil.dll

-or-

fatal exception error in piutil.dll

These errors have been reported with the Canon BJC-210 and the Canon BJC- 610 printers.



RESOLUTION
Change the printer driver by doing one of the following (in order of preference):


 * Install the latest printer driver available from your printer's manufacturer.
 * Remove and reinstall the current printer driver.
 * Install a compatible printer driver. For example: the Canon BJC-610 can use a BJC-600e driver and the Canon BJC-210 can use an IBM ProPrinter X24e driver. Both printers can also use the Epson LQ-2550 driver.



To Remove a Printer Driver
To remove a printer driver, do the following:


 * 1) If you plan to reinstall the deleted driver, make sure you have your Windows 95 CD-ROM or printer driver disk at hand.
 * 2) Click the Start button, point to Settings and then click Printers.
 * 3) Select the printer you wish to remove and click Delete.

To Install a Printer Driver
To install a printer driver, do the following:


 * 1) Click the Start button, point to Settings and then click Printers.
 * 2) Double-click Add Printer.
 * 3) Follow the instructions in the Wizard.

Keywords: kbprint KB166685

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