Microsoft KB Archive/87503

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Envelope Return Address Smudged on HP LaserJet Printers

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Q87503

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11

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SYMPTOMS
When you print an envelope on a HP LaserJet series printer, the trailing edge (right side) of the return address may be smudged or smeared.

CAUSE
This problem is caused by air pockets created within the envelope as it travels through the paper feed mechanism. This problem does not occur on HP PostScript printers.

WORKAROUND
To work around this problem, set at least one-third of an inch margins on the top and trailing edges of the envelope.

MORE INFORMATION
The phenomenon known as a &quot;37 millimeter smudge&quot; can cause text or graphics close to the trailing edge of an envelope to be smeared. The air pockets that cause the problem always exist, but only cause problems when you try to print on the trailing edge of an envelope, such as printing a return address. The air pockets force the trailing edge of the envelope to flutter, which causes a disruption in the static charge during the printing of the return address. This disruption often produces a smearing effect. HP Technical Support has confirmed this to be a problem with all laser printers that feed envelopes with the left side as the trailing edge. For more information about this issue, call HP Technical Support.

Additional query words: 3.10 LJII LJIII LJIIP LJIID LJIIID LJ2 WIN31 LJ3 LJ2P LJ2D LJ3D series 3.11

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Technology : kbWin3xSearch kbWin310 kbWin311