Microsoft KB Archive/911424

= ActiveSync 4.0 may not detect a Windows Mobile 5.0-based device when you try to connect the device to a computer for the first time =

Article ID: 911424

Article Last Modified on 11/29/2007

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APPLIES TO


 * Windows Mobile 5.0 for Pocket PC
 * Microsoft ActiveSync 4.0

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SYMPTOMS
Consider the following scenario. You have a Microsoft Windows Mobile 5.0 software for Pocket PC-based device. You try to connect the device to the computer for the first time by using a universal serial bus (USB) cable. In this scenario, Microsoft ActiveSync 4.0 may not detect the device in the Get Connected Wizard.

This issue may occur when the following conditions are true:
 * You connected the Windows Mobile-based device to the computer before ActiveSync 4.0 was installed.
 * The computer enumerates the device without a device driver present.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Disconnect the Windows Mobile 5.0-based device from the USB cable.
 * 2) Install ActiveSync on the computer.
 * 3) Reconnect the device to the USB cable when you are prompted by the ActiveSync Setup program.

Note You do not have to remove any devices from Device Manager, and you do not have to modify any registry keys.

Keywords: kbinfo kbtshoot kbprb KB911424

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