Microsoft KB Archive/323217

= &quot;Cannot install the necessary files due to Windows Installer Error 1605&quot; error message when you try to start Word 2002 =

Article ID: 323217

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q323217





For a Microsoft Word 2003 version of this article, see 823522.



SYMPTOMS
When you try to start Microsoft Word 2002, you may receive an error message that is similar to the following error message:

Word can't display the template used in this document. Microsoft Word cannot install the necessary files due to Windows Installer Error 1605. This action is only valid for products that are currently installed.

Word does not start.



CAUSE
This issue may occur if there is a conflicting template in the Word/Startup folder.



RESOLUTION
To resolve this issue, you must first determine which template is in conflict, and then delete that template from the Word startup folder. To determine which template is causing the issue, remove each of the templates from the Word startup folder, and then test by trying to start Word. To do this, follow these steps:  Quit all Microsoft Office programs. In Windows Explorer, click Folder Options on the Tools menu. Click the View tab, and then click to select the Show hidden files and folders check box. Do one of the following:  If your computer runs Microsoft Windows XP or Microsoft Windows 2000, locate the following folder



where  refers to the drive on which Windows is installed and   refers to your user name. -or- If your computer runs Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me), locate the following folder



where  refers to the drive on which Windows is installed.</li></ul> </li> On the File menu, point to New, and then click Folder.</li> Type Temp, and then press ENTER.</li> Click the first template that is listed in the Startup folder, and then move it to the Temp folder.</li> Try to start Word.</li> If Word starts successfully, you have removed the conflicting template. If you receive an error message, repeat steps 5 through 7 until Word starts successfully.</li> After you have determined which template is causing the conflict, move all of the non-conflicting templates from the Temp folder to the Startup folder.</li> Click the Temp folder, and then press DELETE.</li></ol>

Additional query words: prb

Keywords: kberrmsg kbprb kbstartup KB323217

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