Microsoft KB Archive/121473

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{| The information in this article applies to:
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 * Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a

SYMPTOMS
When you start Word for the Macintosh, you may receive the following error message:

The application was unable to start due to an error. Please contact customer support. After you choose OK, Word stops responding.

CAUSE
You may be running version 3.12 or earlier of the Greg's Buttons third- party shareware application.

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You may be running Suitcase version 2.11.

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You may have a corrupted font.

RESOLUTION
Remove Greg's Buttons and restart your Macintosh. Greg's Buttons is located in the Control Panels folder of the System Folder.

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Remove Suitcase version 2.11 and restart your Macintosh.

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Follow these steps:

 In the System folder, rename the Fonts folder to a different name. For example, change the name to "Fonts Temp" (without the quotation marks). Restart your computer so the System will create a new Fonts folder.  Start Word. If Word starts without an error message, then you know there was a font problem. If a font problem is suspected, move several fonts from the renamed font folder to the newly created font folder. Restart your Macintosh and then restart Word. Repeat this procedure until you can determine which font(s) are causing the problem. If a font is found to be corrupted, either move it back to the renamed font folder, or delete the font, and then reinstall your font. Note that corrupted fonts usually have a file size of 0 kilobytes. 

STATUS
Newer versions of Greg's Buttons work properly with Word 6.0 for the Macintosh.

MORE INFORMATION
Greg's Buttons is a shareware Control Panel device you can use to change system colors and fonts, and to create colored three-dimensional buttons.

The Greg's Buttons product discussed here is manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
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Last reviewed: December 3, 1997

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