Microsoft KB Archive/218072

= Cannot Install SBS Fax Client and Modem Sharing Client on Computer Running Windows 2000 Professional =

Article ID: 218072

Article Last Modified on 2/24/2004

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q218072



SYMPTOMS
If you set up a workstation running Windows 2000 Professional in a Small Business Server (SBS) 4.5 network, the SBS Fax client and the Modem Sharing client are not installed on the workstation.



CAUSE
This behavior occurs because Windows 2000 Professional has its own native fax software. When you attempt to install the SBS Fax client, the Windows 2000 Professional fax software is detected and Setup does not install the SBS Fax client.

The Modem Sharing client for Windows NT Workstation 4.0 is installed as a service in Network properties. It uses a Setup file written for Windows NT 4.0; this Setup file does not work on a computer running Windows 2000 Professional.



RESOLUTION
Updated Fax and Modem Sharing client software is now available to allow a Windows 2000 Professional-based computer to use these features on SBS 4.5.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

265223 SBS: 4.5 Fax Update for Windows 2000 Clients

264157 Windows 2000 Modem Sharing Client Software for SBS Available for Download

263643 Using Virtual COM Port Dials Modem as Pulse Only



MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

265223 SBS: 4.5 Fax Update for Windows 2000 Clients

264157 Windows 2000 Modem Sharing Client Software for SBS Available for Download

263643 Using Virtual COM Port Dials Modem as Pulse Only

265481 License Violation Installing Windows 2000 Fax Update

Additional query words: smallbiz SBS SBS4.5 SBSFAX FaxClient SBS-W2kFax FaxUpdate

Keywords: kbenv kbprb kbpending KB218072

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