Microsoft KB Archive/272186

= You receive the &quot;This application is unable to continue because of problems accessing the network&quot; error message when you start MapPoint or Streets and Trips =

Article ID: 272186

Article Last Modified on 10/26/2007

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APPLIES TO


 * Microsoft AutoRoute 2006
 * Microsoft MapPoint 2006 Standard Edition
 * Microsoft MapPoint 2004 Standard Edition
 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft MapPoint 2001 Standard Edition
 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2006
 * Microsoft Streets & Trips 2005 Standard Edition
 * Microsoft Streets & Trips 2004 Standard Edition
 * Microsoft Streets & Trips 2003 Standard Edition
 * Microsoft Streets & Trips 2002 Standard Edition
 * Microsoft Streets & Trips 2001 Standard Edition

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This article was previously published under Q272186



SYMPTOMS
When you start one of the programs listed in the &quot;Applies to&quot; section, you may receive the following error message:

This application is unable to continue because of problems accessing the network.



CAUSE
This behavior may occur if either of the following conditions is true:
 * The CD or DV drive letter has changed since you installed the program.
 * The network location from which you installed the program is either unavailable or has been changed.

Note Microsoft Streets and Trips 2003 does not allow installation from a network share. This is also known as an administrative installation.



RESOLUTION
To work around this issue, remove and then reinstall the program. To do this, follow the steps in the appropriate section.

Windows Vista

 * 1) Click Startvistastartbutton.jpg], type Programs and Features in the Start Search box, and then click Programs and Features in the Programs list.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
 * 1) In the list of installed programs, click Microsoft Streets and Trips or Microsoft MapPoint, and then click Remove.
 * 2) Follow the instructions that appear on the screen to remove the program. When you are prompted to restart the computer, click No.
 * 3) Insert the Microsoft Streets and Trips Setup CD or the MapPoint Setup CD into the CD or DVD drive, and then follow the instructions that appear on the screen to install the program.

To troubleshoot installing or uninstalling a program in Windows Vista, follow the instructions in the &quot;Troubleshoot installing or uninstalling programs&quot; topic in Windows Vista Help and Support. To view the topic, follow these steps:
 * 1) Click Start vistastartbutton.jpg], and then click Help and Support.
 * 2) In the Search Help box, type Troubleshoot installing or uninstalling programs, and then click Search Help.
 * 3) Click the appropriate topic.

Windows XP

 * 1) Click Start, click Run, type appwiz.cpl, and then click OK.
 * 2) In the list of installed programs, click Microsoft Streets and Trips or Microsoft MapPoint, and then click Remove.
 * 3) Follow the instructions that appear on the screen to remove the program. When you are prompted to restart the computer, click No.
 * 4) Insert the Microsoft Streets and Trips Setup CD or the MapPoint Setup CD into the CD or DVD drive, and then follow the instructions that appear on the screen to install the program.

Note We recommend that you use the Full installation option if you use a removable drive that causes the CD drive letter to change every time the removable drive is attached or removed from the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: mp Mappoint Streets trip data path different letters network startup

Keywords: kbenv kberrmsg kbprb KB272186

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