Microsoft KB Archive/110685

= Problems with HP Jet Direct Card and 16 Mbps Token Ring Net =

Article ID: 110685

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 3.1
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Advanced Server 3.1

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This article was previously published under Q110685



SYMPTOMS
When you print to a Hewlett-Packard (HP) printer connected to a 16 Mbps token ring network using an HP Jet Direct card, all print jobs may not print. Some print jobs may print okay, and others may not print at all. It is possible that no error message is displayed, but the printer fails to print. Other intermittent printing problems may also occur.



CAUSE
According to HP Technical Support, intermittent printing problems can occur when using certain HP Jet Direct cards on a 16 Mbps token ring network because only the newer cards (for example, the Jet Direct cards designed for the HP LaserJet IV printers) are supported at that data rate. Older Jet Direct cards (cards for the HP LaserJet IIIs), are not supported by HP at 16 Mbps. This problem is not specific to Windows NT.



RESOLUTION
If you are using an older HP Jet Direct card and are experiencing intermittent problems, lower the token ring speed to 4 Mbps. If you are using one of the newer cards that is supported at 16 Mbps, make sure that you are using either Type 1 cabling or a Type 3 media filter. These media requirements must be met in order for the card to be supported at the higher token ring data rate. For additional information, call HP Technical Support at (208) 323-2551.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

NOTE: For information regarding the discontinuance of JetAdmin and product substitutes, go to the following website:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj06765

Additional query words: prodnt

Keywords: kbprint KB110685

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