Microsoft KB Archive/238416

= WD2000: Error Message: "Winword Caused a General Protection Fault in Module Atir3.drv at 0008:00002a39" =

Article ID: 238416

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q238416



SYMPTOMS
When you attempt to use the Microsoft Word Web Pages feature, you may receive the following error message:

Winword caused a general protection fault in module atir3.drv at 0008:00002a39

To use the Word Web Pages feature, click New on the File menu, click the Web Pages tab, and then click the Web Page Wizard icon.



CAUSE
This behavior can occur if the video display card on your computer is an ATI 3D Rage Pro.



WORKAROUND
To work around this issue, either install a video display card other than an ATI 3D Rage Pro, or obtain an updated video driver for your ATI 3D Rage Pro.

For information about how to contact ATI Technologies Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

