Microsoft KB Archive/274836

= Crimson Skies: Game Sounds Are Not Played Correctly =

Article ID: 274836

Article Last Modified on 8/8/2001

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APPLIES TO


 * Microsoft Crimson Skies

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This article was previously published under Q274836



SYMPTOMS
When you play Microsoft Crimson Skies, you may experience the following symptoms with sounds in the game:
 * Sounds may not be played.


 * Sounds may be played quietly.


 * Sounds may be distorted.



CAUSE
This behavior can occur if any of the following conditions are true:
 * The sound driver for your sound card is outdated.
 * Your sound card does not support the necessary hardware features that you need to play sounds in the game.
 * The game is not properly configured to play sounds.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.

Check Speakers Connections and Volume
Make sure that you connect your speakers correctly to your computer and turn up the volume on the speakers and in Microsoft Windows.

Configure the Sound Settings in the Game
To configure the sound settings in the game:  On the Crimson Skies startup screen, click Preferences. Click Audio. Click to select the In-Game Music check box. Move each of the following volume sliders to the level that you want:  Effects Volume Music Volume</li> Voice Volume</li></ul>

</li> In the Sound Quality box, click Low.</li> Click Accept Changes, and then click Return To Main Menu.</li></ol>

Verify That the ADPCM Codec Is Installed Correctly
To verify that the ADPCM codec is installed correctly, follow these steps:
 * 1) Insert the Microsoft Windows installation CD-ROM into your CD-ROM or DVD-ROM drive.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) Click the Windows Setup tab.
 * 5) In the Components box, click Multimedia, and then click Details.
 * 6) In the Component box, verify that the check box next to Audio Compression is selected.
 * 7) Click OK, and then click OK again.
 * 8) Close Control Panel.

For additional information about how to change audio codecs in Microsoft Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

254354 Reinstalling Audio Codecs or Media Control Devices in Windows 2000

Update the Sound Driver for Your Sound Card
To update your sound driver, contact the manufacturer of your sound card to inquire about how to obtain and install the latest version of the sound driver for your sound card.

For information about how to contact the manufacturer of your sound card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: 1.00 msgame crimskies audio scratchy static

Keywords: kbenv kbprb kb3rdparty kbsound KB274836

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