Microsoft KB Archive/929960

= A user's Exchange Server mailbox plan reference is removed when you disable the user's access to Live Communications Server in a Solution for Hosted Messaging and Collaboration 3.5 organization =

Article ID: 929960

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Solution for Hosted Messaging and Collaboration 3.5

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SYMPTOMS
You disable a user's access to Microsoft Office Live Communications Server in a Microsoft Solution for Hosted Messaging and Collaboration 3.5 organization. When you do this, the user's Microsoft Exchange Server mailbox plan reference is also removed. This condition causes any other operations that rely on the plan to fail. Additionally, Solution for Hosted Messaging and Collaboration 3.5 reports may contain inaccurate results.

By default, when Live Communications Server is installed in a Solution for Hosted Messaging and Collaboration 3.5 organization, all users are enabled for Live Communications Server access. If you disable this access by calling the DisableUser procedure in the HostedLiveCommunications namespace, Live Communications Server access is disabled for the user. However, the user's Exchange Server mailbox plan reference is also removed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you have to stop and then restart the Microsoft Provisioning Server (MPS) Provisioning Engine service.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix installation instructions
 On the MPS server, stop the MPS services to make sure that no more requests can be performed on the MPS server. To do this, follow these steps:  Click Start, click All Programs, click Administrative Tools, and then click Component Services. Expand Component Services, expand Computers, expand My Computer, expand COM+ Applications, right-click Provisioning Engine, click Disable, and then Shut down.  Start the MPS Deployment Tool. Expand Hosting Platform, and then expand Service Components. Right-click Hosted Live Communications, and then click Uninstall.</li> Click Start Deployment.</li> Open the C:\MSIShare folder.</li> Change the name of the HostedLCSNamespace.msi file to HostedLCSNamespace_Orig.msi.</li> Copy the new HostedLCSNamespace.msi file from the hotfix to the MSIShare folder.</li> In the Deployment Tool, right-click Hosted Live Communications, click Install, and then click Start Deployment.</li> In Component Services, right-click Provisioning Engine, and then click Enable and Start to restart the MPS engine.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB929960

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