Microsoft KB Archive/894508

= You receive the &quot;Page Cannot Be Displayed&quot; error message when you try to use the Find command in Encarta =

Article ID: 894508

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Encarta Standard 2007
 * Microsoft Encarta 2006
 * Microsoft Encarta Encyclopedia Deluxe 2005
 * Microsoft Encarta Encyclopedia 2004 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2003 Deluxe Edition
 * Microsoft Encarta Encyclopedia Standard 2006
 * Microsoft Encarta Encyclopedia Standard 2005
 * Microsoft Encarta Encyclopedia 2004 Standard Edition
 * Microsoft Encarta Encyclopedia 2003 Standard Edition
 * Microsoft Encarta Premium 2007
 * Microsoft Student with Encarta Premium 2007

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SYMPTOMS
When you try to use the Find command in Microsoft Encarta Encyclopedia, you receive the following error message:

Page Cannot Be Displayed.



CAUSE
This problem may occur if one of the following conditions is true:
 * The Microsoft XML Parser (MSXML) is damaged.
 * A program is installed on your program that affects the performance of the MSXML components. For example, you may receive this error message if a spyware program is installed on your computer.



RESOLUTION
To resolve this issue, download and install the latest version of the MSXML 4.0 service pack.

For more information about the latest MSXML service pack, click the following article number to view the article in the Microsoft Knowledge Base:

818409 How to obtain the latest Microsoft XML 4.0 service pack

After you install the latest service pack for MSXML 4.0, restart your computer, and then start Encarta Encyclopedia.



MORE INFORMATION
For more information about spyware, visit the following Microsoft Web site:

http://www.microsoft.com/protect/computer/basics/spyware.mspx

Keywords: kbtshoot kbprb kbexpertisebeginner KB894508

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