Microsoft KB Archive/826948

= Some e-mail messages are not sent and remain in the Queues folder of an SMTP virtual server on an Exchange 2000 Server computer =

Article ID: 826948

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
Some e-mail messages may remain in the Queues folder of a Simple Mail Transfer Protocol (SMTP) virtual server and the messages are not sent until the SMTP service is restarted on a Microsoft Exchange 2000 Server computer.



CAUSE
This problem occurs because the SMTP connection is unsuccessful and some messages are skipped and remain in the Retry queue instead of being merged into the general queue.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  30-Sep-2003  05:00  6.0.6516.0        507,904  Phatq.dll Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to obtain the latest Exchange 2000 Server service pack



WORKAROUND
To work around this problem, restart the SMTP service. To do this, follow these steps:
 * 1) Click Start, point to Programs, point to Administrative Tools, and then click Services.
 * 2) Right-click Simple Mail Transfer Protocol (SMTP), and then click Restart.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbhotfixserver kbqfe kbexchange2000presp4machbarfix kbtransport kbqfe kbfix kbexchange2000presp4fix kbbug KB826948

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