Microsoft KB Archive/220328

= WD2000: Custom Toolbar Is Not Loaded with Global Template or Add-in =

Article ID: 220328

Article Last Modified on 12/12/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220328



SYMPTOMS
When you add a custom template that contains a command bar as a global template or add-in, your custom command bar (toolbar) may not be loaded.



CAUSE
This problem occurs when you do the following:
 * You add your custom template to the \Office\Startup folder.

-or-
 * You add your custom template as a global template and add-in (on the Tools menu, click Templates and Add-ins).

-and-  When Word does not have a document open. For example, you closed all of your documents before adding your custom template as a Global Template and Add-in.

-or- When Word starts without opening a document. For example, when you use the /n startup switch to start Word. For additional information about startup switches, please click the article number below to view the article in the Microsoft Knowledge Base:

210565 WD2000: Word Startup (Command-Line) Switches and Their Purpose





WORKAROUND
After starting Word and adding your custom global template or add-in, click New on the File menu, click to select Blank Document, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB220328

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