Microsoft KB Archive/330187

= A &quot;STOP: 0x0000008E&quot; error message occurs when you change the hardware acceleration setting =

Article ID: 330187

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q330187





SYMPTOMS
When you try to change the Hardware Acceleration setting in the Display tool in Control Panel from None to Full, you may receive the following Stop error message in Win32k.sys:

STOP: 0x0000008E (c0000005, bf875fc3, f07bcd48, 00000000)

KERNEL_MODE_EXCEPTION_NOT_HANDLED



CAUSE
This issue is caused by a code problem in GDI+ (the graphics device interface for Windows XP).



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size       File name 08-Oct-2002 01:15  5.1.2600.1130  1,694,336  Win32k.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Additional query words: tabletpc

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbhardware kberrmsg kbqfe kbbug kbfix kbwinxppresp2fix KB330187

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