Microsoft KB Archive/296698

= FP: Error Message: The Server Could Not Complete Your Request =

Article ID: 296698

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft FrontPage 98 Standard Edition, when used with:
 * Microsoft Windows NT version 4.0 Option Pack
 * Microsoft FrontPage 97 Standard Edition, when used with:
 * Microsoft Windows NT version 4.0 Option Pack

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This article was previously published under Q296698



SYMPTOMS
When you attempt to open a Microsoft FrontPage web, you may receive the following error message:

The server could not complete your request. Contact your Internet service provider or Web server administrator to make sure that the server has the FrontPage Server Extensions installed. For more specific information click Details.

When you click Details, you receive the following error message:

Server Application Error

The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance.



CAUSE
This behavior can occur if there is an issue with the installation of the Microsoft Windows NT Option Pack on the Web server.



RESOLUTION
To resolve this issue, remove and reinstall the Windows NT Option Pack.



MORE INFORMATION
For additional information about how to remove and reinstall the Windows NT Option Pack, click the article number below to view the article in the Microsoft Knowledge Base:

187870 How to Remove and Reinstall the Windows NT 4.0 Option Pack

Additional query words: front page

Keywords: kberrmsg kbprb KB296698

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