Microsoft KB Archive/188246

= "Your computer cannot go on standby because a device driver or program won't allow it" error message when you try to put your Windows 98-based or Windows Millennium Edition-based computer in standby mode =

Article ID: 188246

Article Last Modified on 5/10/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q188246



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you attempt to put Windows 98 or Windows Millennium Edition (Me) in Standby mode, you may receive the following error message:

Your computer cannot go on standby because a device driver or program won't allow it. Close all programs and try again.

If you close all programs and attempt to put Windows 98/Me into Standby mode again, you receive the same error message.



CAUSE
This behavior can occur if a program, driver, or hardware device is preventing Windows 98 from going into Standby mode. This is also referred to as a "veto" of the suspend command Windows 98/Me sends to the computer's BIOS.



RESOLUTION
To resolve this behavior, use the Power Management Trouble Shooter (Pmtshoot.exe) tool to determine which program, driver, or hardware device is preventing Windows 98 from going into Standby mode. For information about how to obtain and use the Pmtshoot.exe tool, please see the following article in the Microsoft Knowledge base:

ARTICLE-ID: 185949

TITLE : Description of the Power Management Trouble Shooter Tool

Additional query words: HWSYSAPM HWMON w98sstop w98sesstop apm acpi power scarlet pmtshoot block blocking sleep stand by wake awake awaken trap error w98standby

Keywords: kbenv kbhardware kbpowerman kbprb KB188246

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