Microsoft KB Archive/272101

= PIP: Cannot Download Images from the Epson PhotoPC 800 Camera =

Article ID: 272101

Article Last Modified on 12/28/2004

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition

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This article was previously published under Q272101



SYMPTOMS
When you attempt to download photos from a Epson PhotoPC 800 camera into one of the Microsoft programs listed at the beginning of this article, you receive the following message:

Transferring photo 1 of 1...

After a short time, you receive the following message

Incorrect Function

and the photos are not downloaded.



CAUSE
This behavior occurs because Epson PhotoPC 800 camera drivers are not fully compatible with the Microsoft programs listed at the beginning of this article.



RESOLUTION
To resolve this issue, contact the camera manufacturer to inquire about how to obtain and install updated TWAIN drivers.

For information about how to contact Epson, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: pip2001 transfers digital pictures cannot unable

Keywords: kberrmsg kbnofix kbprb kb3rdparty KB272101

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