Microsoft KB Archive/820772

= FIX: Windows Media Player 9 Series Video May Freeze in a Multiple Monitor Scenario =

Article ID: 820772

Article Last Modified on 11/17/2006

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APPLIES TO


 * Microsoft Windows Media Player 9 Series
 * Microsoft Windows Media Player 9 Series
 * Microsoft Windows Media Player 9 Series
 * Microsoft Windows Media Player 9 Series

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SYMPTOMS
When a client tries to play back video content on a non-primary monitor, either no video is rendered and the client sees only a black frame, or only the first video frame is displayed. Audio plays back without error.



CAUSE
Windows Media Player 9 Series enters a deadlock state when it starts playback on a non-primary monitor. The Player is waiting on certain information that follows the signaling of the display change event, but it never receives this information because of timing.



RESOLUTION
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia9-KB820772-x86-ENU.exe package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The hotfix version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  11-Apr-2003  00:47  9.0.0.3003      4,648,960  Wmp.dll



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Additional query words: WMP multi-mon video freeze

Keywords: kbdownload kbfix KB820772

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