Microsoft KB Archive/319757

= XADM: &quot;A Fatal Setup Error has Occurred&quot; Error Message Occurs When You Try to Install Microsoft Exchange 2000 Server =

Article ID: 319757

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q319757



SYMPTOMS
When you try to install Microsoft Exchange 2000 Server, Setup may quit and you may receive the following error message:

A Fatal Setup error has occurred. Look at \temp\eventlog.txt for more information.

Cancelling setup.

NOTE: In this error message, the word &quot;Cancelling&quot; is a misspelling for the word &quot;Canceling.&quot;

When you view the Eventlog.txt file, you may notice a line similar to the following:

[, ] Setup.exe: ***ERRORLOG EVENT*** : Run : RunLoadSetup, and exception has occured.

NOTE: In this error message, the word &quot;occured&quot; is a misspelling for the word &quot;occurred.&quot;



CAUSE
This issue can occur when the Microsoft Windows 2000 Server computer on which you intend to install Exchange 2000 Server is registered incorrectly in the Domain Name System (DNS), or if the DNS namespace contains a character that is not valid.

This can also be caused by a second Network Interface Card (NIC) installed on the computer that is disconnected from the network.



RESOLUTION
To resolve this issue, use both of the following methods:

Method 1: Verify the DNS Namespace
Verify that the DNS namespace does not contain a character that is not valid. Request for Comment (RFC) 1123 specifies the following acceptable characters for a DNS name:
 * The letters A to Z (uppercase)
 * The letters a to z (lowercase)
 * The numbers 0 to 9
 * The hyphen or dash character (-)

If the DNS name contains a character that is not valid, such as an underscore (_), you must re-create the DNS namespace.

237675 Setting Up the Domain Name System for Active Directory

Method 2: Verify DNS Registration
Verify that an &quot;A&quot; record (host record) exists for the computer on which you want to install Exchange 2000 Server. If the server does not have an &quot;A&quot; record listed in DNS, re-register the server. To do so, follow these steps:  Click Start, click Run, type cmd in the Open box, and then click OK. Type the following command, and then press ENTER.

ipconfig /registerdns

 Type exit, and then press ENTER.

Make sure that the DNS server accepts dynamic updates. For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

246804 How to Enable/Disable Windows 2000 Dynamic DNS Registrations

298143 How to Verify an Active Directory Installation

Verify that the DNS server listed as the Preferred DNS server in the Internet Protocol (TCP/IP) Properties dialog box contains Active Directory zone information. To do so, follow these steps:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Network and Dial-up Connections.
 * 2) Right-click Local Area Connection, and then click Properties.
 * 3) Click Internet Protocol (TCP/IP), and then click Properties.
 * 4) In the Preferred DNS server box, type the IP address of the DNS server that contains the Active Directory zone information, click OK, and then click OK.
 * 5) Click Start, click Run, type cmd in the Open box, and then click OK.
 * 6) Type ipconfig /flushdns, and then press ENTER.
 * 7) Type net stop netlogon, and then press ENTER.
 * 8) Type net start netlogon, and then press ENTER.
 * 9) Type exit, and then press ENTER.

If you cannot register the server's host record in DNS, use the NetDiag utility to troubleshoot network connectivity or domain trust issues.

301423 How to Install the Windows 2000 Support Tools

291382 Frequently Asked Questions About Windows 2000 DNS

You can also manually add the &quot;A&quot; record into the DNS database. Although this procedure may allow you to work around the issue and permit you to install Exchange 2000 Server, the DNS issue may remain unresolved and you may experience other name resolution issues in the future. Microsoft Exchange 2000 Server requires that the DNS configuration support the Active Directory infrastructure.

For additional information about how to add a host record, click the article number below to view the article in the Microsoft Knowledge Base:

308201 HOW TO: Create a New Zone on a DNS Server in Windows 2000

Method 3: Disable the Unused NIC

 * 1) Click Start, and then right-click My Computer.
 * 2) On the Hardware tab, click Device Manager.
 * 3) Expand the Network Adapters hive.
 * 4) Right-click the unused NIC, and then click Disable.
 * 5) Close the device manager, and then click OK on the System Properties window.
 * 6) Restart the computer.

Additional query words: exc2kp2w

Keywords: kberrmsg kbpending kbprb KB319757

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