Microsoft KB Archive/167157

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Cannot Connect to Netcom

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Q167157

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you attempt to connect to Netcom using Windows 95 Dial-Up Networking, the connection may be denied even though it appears you supplied the correct name and password.

CAUSE
The Netcom online service requires "us,ppp," characters as a prefix to your user name.

RESOLUTION
To include the "us,ppp," character as a prefix to your user name, follow these steps:

 Double-click My Computer, and then double-click Dial-Up Networking. Double-click the connection icon for Netcom.  In the User Name box, insert the "us,ppp," characters at the beginning of your user name. For example: "us,ppp," If appropriate, type your password in the Password box. Click Connect.

Note that your name and password are saved only if the connection is completed. If the attempt to connect fails for any reason (such as a busy signal), the user name and password revert to their original values.

MORE INFORMATION
The Internet service provider discussed in this article is a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this vendor's performance or reliability.

Keywords : kb3rdparty dun

Issue type :

Technology : kbWin95search kbWin95