Microsoft KB Archive/315352

= Error message when you install a program: &quot;Error 1606. Could not access network location . All users\&quot; =

Article ID: 315352

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q315352





Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
After you upgrade Microsoft Windows 98 Second Edition or Microsoft Windows Millennium Edition to Microsoft Windows XP or Windows XP SP1, when you install a program on your Windows XP-based computer, you may receive an error message that is similar to the following:

Error 1606. Could not access network location .All users\.

Additionally, nothing may occur when you try to open Administrative Tools in Control Panel.



CAUSE
This behavior can occur if there is an incorrect setting in the following registry entry:

Note This registry key exists only if you upgrade your computer from Windows 98 Second Edition to Windows XP or from Windows Millennium Edition to Windows XP.

This behavior may also be caused by Norton AntiVirus 2003. For more information about this behavior and for steps that you can take to resolve the problem, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/9b60813077fffd2385256ee60055ac57/8b5951c9ec10830085256edf00520f16?OpenDocument&amp;src=bar_sch_nam&seg=ag

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. If the behavior still occurs after you take the steps to resolve the problem, remove Norton AntiVirus 2003 manually. If you cannot remove Norton AntiVirus by using the Add or Remove Programs tool, use the Rnav2003.exe utility. To remove Norton AntiVirus manually, click Add or Remove programs, click Norton Antivirus, and then clickRemove Programsin Control Panel. For information about how to download and use the Rnav2003.exe utility, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001092114452606?Open&src=tranus_con_sl



RESOLUTION
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For more information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this behavior, follow these steps.  Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key:

 In the right pane of Registry Editor, double-click Common Administrative Tools.</li> In the Value data box, type the following line, and then click OK:

%ALLUSERSPROFILE%\Start Menu\Programs\Administrative Tools

</li> On the File menu, click Exit to quit Registry Editor.</li> Restart the computer.</li></ol>

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MORE INFORMATION
For more information about how to troubleshoot a similar error message, click the following article number to view the article in the Microsoft Knowledge Base:

307683 Error message when you install Plus! for Windows XP: &quot;Error 1606. Could not access network location&quot;

Additional query words: off2000 prb offxp office 2000 xp

Keywords: kburl kbnetwork kberrmsg kbinterop kbprb KB315352

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