Microsoft KB Archive/239585

= SBS 4.5 Hangs Up After Five Minutes of Inactivity =

Article ID: 239585

Article Last Modified on 7/27/2001

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q239585



SYMPTOMS
BackOffice Small Business Server (SBS) 4.5 may hang up a dialed connection to an Internet service provider (ISP) after five minutes of inactivity, even though the user and logon preferences are both configured with an Idle seconds before hanging up setting of zero (0) in Dial-Up Networking properties.



CAUSE
If the IdleDisconnectSeconds entry in Microsoft Windows NT 4.0 exists in the phonebook entry being used, it may override the idle disconnect setting from the user and logon preferences. If you use the Internet Connectivity Wizard (ICW) in SBS 4.5, the ICW configures the IdleDisconnectSeconds setting to 300 seconds, which is 5 minutes.



RESOLUTION

 * 1) Use Notepad to open the Winnt.sbs\System32\Ras\Rasphone.pbk file.
 * 2) Locate the section matching the name of the phonebook entry that is being used to dial the ISP. For example, if you are using a phonebook entry named MyISP, locate the section named [MyISP].
 * 3) In the [MyISP] section, locate the IdleDisconnectSeconds entry and change the value to the correct value for the idle disconnect seconds.
 * 4) Save the file and then quit Notepad.



MORE INFORMATION
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: smallbiz Proxy timeout connection ISP drops SBS 4.5

Keywords: kbdialup kbenv kbprb KB239585

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