Microsoft KB Archive/113536

= WFWG 3.11 Err Msg: The Password You Specified Is Incorrect... =

Article ID: 113536

Article Last Modified on 1/9/2000

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q113536



SYMPTOMS
As you start Microsoft Windows for Workgroups 3.11 and your password is being validated for a Microsoft Windows NT domain, you receive the following error message:

The password you specified is incorrect or your account is inactive. See your network administrator for the password or to activate your account.



CAUSE
If you include the command NET START NETBEUI instead of NET START in the AUTOEXEC.BAT file, the real-mode NetBEUI protocol is loaded. If your machine then connects to a Microsoft Windows NT domain and is supposed to be validated when you log on, the validation may be prevented, and the above error message may appear.



RESOLUTION

 * 1) Choose the Network Setup icon in the Network group, then choose the Drivers button.
 * 2) Select the Microsoft NetBEUI protocol, and then choose the Setup button.
 * 3) In the Advanced Protocol Settings section, set the value for NCBS to twice that of the Maximum Sessions value.
 * 4) When you are prompted to restart the computer, choose the Continue button.
 * 5) Quit Windows and "cold boot" your computer (either turn the machine off and then on again, or press the Reset button).

If the above error message persists, continue with the following steps:
 * 1) In the Advanced Protocol Settings section, double the value for Maximum Sessions and increase the NCBS value accordingly (refer to step 3 above).
 * 2) When you are prompted to restart the computer, choose the Continue button.
 * 3) Exit Windows and "cold boot" your computer (either turn the machine off and then on again, or press the Reset button).

NOTE: In addition to increasing the above values, you may need to increase the NetHeapSize setting in the [386Enh] section of the SYSTEM.INI file.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
This error message can also occur if the Windows NT server that you are logging on to runs out of available licenses (if the server is using "per server" mode).

To verify this, run the Licensing tool in Control Panel on the Windows NT server. Verify that the number of client licenses is set to the correct number. Also, use Server Manager to determine whether all current licenses are currently in use.

Additional query words: 3.11 winnt

Keywords: KB113536

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