Microsoft KB Archive/886000

= Software distribution status reporting is delayed when the Systems Management Server Status Manager is backlogged with many .svf files =

Article ID: 886000

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2.0 Standard Edition

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SYMPTOMS
When you use Microsoft Systems Management Server (SMS) 2003 or Microsoft SMS 2.0 to distribute software, the software is successfully installed on the SMS clients, but the software distribution status reporting for the SMS clients may be delayed for up to 24 hours.



CAUSE
This problem typically occurs when the SMS Status Manager becomes backlogged with many .svf files that require processing. The .svf files are used to generate .sql files that are put in the SMS\inboxes\statmgr\retry folder on the SMS 2003 site server.

When this problem occurs, the .sql files remain in the retry folder and are not processed until all the incoming .svf files are entered into the .sql transaction files. In this case, the SMS software distribution status message may not be entered in the SMS site database, and software distribution status reporting may be delayed.



RESOLUTION
To resolve this problem immediately, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Software Distribution SMS status reporting

Keywords: kbnofix kbbug kbtshoot KB886000

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