Microsoft KB Archive/942877

= You cannot upload a document that is larger than 3.5 MB to the Document Library in your HealthVault Account =

Article ID: 942877

Article Last Modified on 10/2/2007

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APPLIES TO


 * Microsoft HealthVault Account

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SYMPTOMS
When you try to upload a document to the Document Library in your HealthVault account, you experience one of the following symptoms:  In your HealthVault account, you receive the following error message:

We're sorry. We could not complete your last request. An error occurred that we did not expect.

 In Windows Internet Explorer, you receive an error message that resembles the following:

The page cannot be displayed

The remote server returned an error:

(500) Internal Server Error





CAUSE
This behavior occurs if you try to upload a file that is larger than 3.5 megabytes (MB). The HealthVault Document Library has a 3.5-MB limit to the size of a file that can be uploaded.



WORKAROUND
To work around this behavior, reduce the size of the file that you want to upload to the Document Library.

Additional query words: details

Keywords: kbexpertisebeginner kberrmsg kbtshoot kbprb KB942877

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