Microsoft KB Archive/272978

= Applying a Hisecweb.inf template to a Web server prevents the Routing and Remote Access Service from starting in Windows 2000 =

Article ID: 272978

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q272978



SYMPTOMS
If you apply a Hisecweb.inf security template to Microsoft Windows 2000 Server-based computer, the Routing and Remote Access Service is prevented from starting. When the service tries to start, the following error message is logged in the System log on the server:

Source: Service Control Manager

Event ID: 7024

Description: The Routing and Remote Access service terminated with service-specific error 711.

Additionally, when you try to view the Routing and Remote Access server properties, you receive the following error message:

You do not have the required permissions to view the properties.



CAUSE
This behavior may occur because the Routing and Remote Access Service cannot start. This service cannot start if the Remote Access Connection Manager service and the Telephony service are disabled. The Hisecweb.inf security template typically disables the following services by setting the Startup Type to Disabled:
 * Remote Access Auto Connection Manager
 * Remote Access Connection Manager
 * Remote Registry Service
 * Routing and Remote Access
 * Telephony



RESOLUTION
To resolve this behavior, use the Services Administrative tool to set the Startup Type of these services to Automatic. After you have configured these settings, restart the Routing and Remote Access Service.



STATUS
This behavior is by design.



MORE INFORMATION
To obtain the Hisecweb.inf security template, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=564a8b50-17d7-46f1-9a22-d9637bae9547&displaylang=en

Additional query words: RRAS 7024 error 711

Keywords: kbprb KB272978

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