Microsoft KB Archive/139735

= NTBackup Stops Responding w/ STB PowerGraph 64V Video Adapter =

Article ID: 139735

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q139735



SUMMARY
When you use the Hewlett-Packard Surestore 2000e tape drive with the STB PowerGraph 64V video adapter and run NTBackup, the backup process starts correctly but will stop responding the system during the backup. The point at which the system stops responding appears to be random. The problem results from a conflict with the STB PowerGraph 64V video card BIOS.



MORE INFORMATION
This problem affects STB PowerGraph 64V Video cards with BIOS rev 1.4. The problem is expected to be fixed in the next release of the video BIOS, which will be version 1.5.



WORKAROUND
Boot Windows NT with the VGA option at the Multiboot screen, or run the machine with the default 640x480 VGA video driver.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt 3.51

Keywords: KB139735

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