Microsoft KB Archive/918679

= You cannot connect to a Windows Server 2003-based terminal server when the screen resolution for the Remote Desktop Web Connection ActiveX control is higher than 1600 by 1200 pixels =

Article ID: 918679

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
Consider the following scenario:
 * You use the Remote Desktop Web Connection ActiveX control on a client computer to connect to a Microsoft Windows Server 2003-based server that has Terminal Server enabled.
 * You use a screen resolution setting that is higher than 1600 by 1200 pixels for the Remote Desktop Web Connection ActiveX control.

In this scenario, you cannot connect to the Windows Server 2003-based terminal server.

Note You can use a screen resolution setting that is higher than 1600 by 1200 pixels to connect to a Microsoft Windows 2000-based terminal server.



RESOLUTION
To resolve this issue, apply the following hotfix on the Windows Server 2003-based terminal server.

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information about the client-side fix for this issue, click the following article number to view the article in the Microsoft Knowledge Base:

915947 You cannot connect to a Windows Server 2003-based terminal server when the Remote Desktop Web Connection ActiveX control screen resolution is higher than 1600 by 1200 pixels on a client computer

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB918679

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