Microsoft KB Archive/875527

= An error is logged when you connect a smart USB device to your Windows Server 2003-based computer =

Article ID: 875527

Article Last Modified on 8/22/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
When you connect a smart universal serial bus (USB) device to your Microsoft Windows Server 2003-based computer, an error entry that is similar to the following may be recorded in the system event log:

Event Type: Error

Event Source: Removable Storage Service

Event Category: None

Event ID: 15

Description:

RSM cannot manage library PhysicalDrive4. The database is corrupt.

However, the USB device works correctly. For example, read and write operations work correctly.



CAUSE
This problem occurs only if Removable Storage is running when the USB device is attached. The problem occurs because the Disk class driver, Disk.sys, requests mode page 0x00. However, because mode page 0x00 is an undefined page, an error occurs.



RESOLUTION
To resolve this problem, install Windows Server 2003 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version            Size    File name --  21-Jul-2004  19:07  5.2.3790.196       37,888  Disk.sys

Windows Server 2003 64-Bit Enterprise Edition
  Date         Time   Version           Size     File name --  21-Jul-2004  19:07  5.2.3790.196      101,888  Disk.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: RSM PDA PIM mobile key card reader

Keywords: kbwinserv2003presp1fix kbfix kbbug kbqfe kbhotfixserver KB875527

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