Microsoft KB Archive/159420

= Mac Encarta 97: Trouble Downloading/Integrating Yearbook Update =

Article ID: 159420

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 97 for Macintosh

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This article was previously published under Q159420



SYMPTOMS
When you try to download the Encarta 97 updates, you may experience one of the following symptoms:


 * A screen appears that asks you to configure a Helper application.
 * The update starts to download, but then appears as garbled text in your browser window.



CAUSE
The web browser does not understand what action to perform with the Encarta 97 Update (.eyb) file type.



RESOLUTION
For your web browser to download the Encarta 97 updates without prompting you for instructions, you need to have the helper correctly configured. The following steps allow you to correctly configure the Encarta 97 Update helper.

This article includes steps for some of the most common web browsers. Some of these steps may change as newer versions of web browsers are released. If instructions for your browser are not listed, please contact the manufacturer of your web browser for information about creating a helper.

NOTE: An alternative to using these instructions, is to save the .eyb file to your hard drive. Then, follow the instructions in the "Integrate Your Yearbook Files" section below.

Internet Explorer, versions 2.1, 3.0, 3.0a
 Start Internet Explorer. On the Edit menu, click Preferences (or Options). Click the Helpers tab. Click Add. Enter the following information:

Description: Encarta 97 Updates

MIME Type: application/encarta

Suffixes: .eyb

Encoding: Binary

File Type: UPDT (all in upper case)

 To configure the Helper Application, click Choose.</li> Locate and select the Encarta 97 Encyclopedia application on your computer.

NOTE: Encarta 97 Encylopedia should appear in the Helper Application: field.</li> Make sure the How To Handle setting is Use Helper Application.</li> Click New.</li></ol>

NOTE: You may need to exit and restart your web browser before the changes take effect.

The Encarta 97 updates should now successfully download to your computer, and then automatically start Encarta 97 to initiate the update integration process. You should not need to manually integrate the yearbook files. However, if you do, follow the instructions in the "Integrating Your Yearbook Files" section at the end of this article.

America Online
NOTE: If you are currently using version 2.7 of the AOL software, upgrade to version 3.0 of the AOL software. Otherwise, you will need to follow the instructions in the "Integrating Your Yearbook Files" section listed below.

To configure the helper application with AOL software, do the following:

<ol> On the Members menu, select Preferences...</li> Scroll through the left column of icons until you see the Helpers option. Click Helpers.</li> Click Create.</li> Enter the following information in the specified field:

</li> Click the Select... button.</li> Use the dialog box to locate the Encarta 97 application icon. Click the button once, then click Select.

NOTE: Encarta 97 Encylopedia should appear in the With the application program: field.</li> From the drop-down box to the right of Also open Macintosh files with type:, select UPDT.</li> Select Open those files with this helper application program even if America Online can open them.</li></ol>

NOTE: You may need to exit and restart your web browser before the changes take effect.

Encarta 97 updates should now successfully download to your computer. You now need to follow the instructions in the "Integrating Your Yearbook Files" section, below.

Netscape Navigator, version 3.0
NOTE: If you are currently using an earlier version of the Netscape Navigator software, upgrade to version 3.0. Then, follow the instructions listed below.

To configure the helper application, do the following:

<ol> Start Netscape Navigator.</li> On the Options menu, select General Preferences...</li> Click the Helpers tab, then click the New... button.</li> Enter the following information in the corresponding fields:

Description: Encarta 97 Updates

MIME Type: application/encarta

Suffixes: .eyb

</li> In the Handled by section, click the Application option. Then click the Browse... button.</li> <li>In the dialog box, locate the Encarta 97 Encyclopedia application icon, click it, then click OK.</li> <li>Click OK to close the Edit Type dialog box, then click OK again to close the General Preferences dialog box.</li></ol>

NOTE: You may need to exit and restart your web browser before the changes take effect.

The Encarta 97 updates should now successfully download to your computer. To integrate the files, follow the steps in the "Integrating Your Yearbook Files" section, below.

Integrating Your Yearbook Files
<ol> <li>Drag the update files (.eyb) from the folder where you downloaded them into the Updates folder in the following location:

Macintosh HD: Encarta 97 Encyclopedia: Updates

where Macintosh HD is the name of your hard drive.</li> <li>Start Encarta 97.</li> <li>Click Online Features from the Encarta 97 home screen.</li> <li>Click the Downloads option, then click Integrate.</li> <li>Follow the on-screen instructions.</li></ol>

NOTE: Integration may take one to fifteen minutes (approximately), depending on the number of updates you are integrating and the speed of your computer.

<div class="moreinformation_section">

MORE INFORMATION
Suffixes (for example,. eyb) are used by web browsers in order to determine what the browser does with particular files. Encarta 97 uses files with the .eyb suffix to integrate them into the program.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm down load down-load up date up-date browser www ie3 ie21 ie2.1 aol aol30 aol3.0 aol2.7 nav macmm

Keywords: kb3rdparty kbfaq kbinfo kbinterop KB159420

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