Microsoft KB Archive/933795

= You cannot scroll vertically when you use a wireless pointing device on a Windows Vista-based computer after you unplug and then plug the wireless receiver or transceiver back in =

Article ID: 933795

Article Last Modified on 3/12/2007

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APPLIES TO


 * Microsoft Cordless Wheel Mouse
 * Microsoft Cordless Wheel Mouse
 * Microsoft Cordless Wheel Mouse
 * Microsoft IntelliMouse Explorer for Bluetooth 2.0
 * Microsoft Natural Wireless Laser Mouse 6000
 * Microsoft Standard Wireless Optical Mouse
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer for Bluetooth
 * Microsoft Intellimouse 2.00 Bluetooth
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader
 * Microsoft Wireless Laser Mouse 6000
 * Microsoft Wireless Laser Mouse 8000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse
 * Microsoft Wireless Notebook Optical Mouse 3000
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Notebook Presenter Mouse 8000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 2000
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Mouse 5000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Wheel Mouse

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SYMPTOMS
Consider the following scenario. You use one of the Microsoft wireless pointing devices that are listed in the &quot;Applies To&quot; section on a Windows Vista-based computer. When the computer is running, you unplug the wireless receiver or transceiver, and then you plug the wireless receiver or transceiver back in. You use the wireless pointing device to try to scroll in a window.

In this scenario, you cannot scroll vertically. When you try to scroll horizontally, the window scrolls quickly.



RESOLUTION
To resolve this behavior, download and then install the latest version of the Microsoft IntelliPoint software. The latest version of IntelliPoint contains the update that addresses this issue.

To download and then install the latest version of the IntelliPoint software, follow these steps:  Visit the following Microsoft Web site:

http://www.microsoft.com/hardware

 On the left side of the screen, under Resources, click Downloads. Click Software for Microsoft keyboard, mouse, and fingerprint reader products . On the Download Mouse and Keyboard Software page, select the product, the operating system, and the operating system language, and then click Go. Click the software link, and then follow the instructions that appear on the screen to download the software. Follow the instructions that appear on the screen to install the IntelliPoint software. Restart the computer.</li></ol>

Additional query words: fast quick

Keywords: kbtshoot kbprb kbexpertisebeginner KB933795

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