Microsoft KB Archive/932198

= The Single Instance Storage Groveler service stops when the &quot;Enable SIS on this Volume&quot; check box is selected in Windows Storage Server 2003 R2 or in Windows Unified Data Storage Server 2003 =

Article ID: 932198

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Windows Storage Server 2003 R2 x32 Enterprise
 * Microsoft Windows Storage Server 2003 R2 x64 Enterprise
 * Microsoft Windows Storage Server 2003 R2 x32 Standard
 * Microsoft Windows Storage Server 2003 R2 x64 Standard
 * Microsoft Windows Unified Data Storage Server 2003 Enterprise Edition x32
 * Microsoft Windows Unified Data Storage Server 2003 Enterprise Edition x64
 * Microsoft Windows Unified Data Storage Server 2003 Standard Edition x32
 * Microsoft Windows Unified Data Storage Server 2003 Standard Edition x64

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SYMPTOMS
Consider the following scenario:
 * You are running one of the following systems:
 * Microsoft Windows Storage Server 2003 R2 with the integrated management supplement installed
 * Microsoft Windows Unified Data Storage Server 2003
 * For the first volume on the computer, you click the Advanced tab in the properties dialog box, and then you click to select the Enable SIS on this Volume check box.

In this scenario, the Single Instance Storage Groveler service may stop, but then it does not restart as expected. This problem does not occur if you use the sisadmin /i : command to enable Single Instance Store (SIS) functionality on the volume.

Note To manually restart the Single Instance Storage Groveler service, click Start, click Run, type services.msc, and then click OK. Right-click the Single Instance Storage Groveler service, and then click Start.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, the computer must be running one of the following operating systems:
 * Windows Unified Storage Server 2003
 * Windows Storage Server 2003 R2 with the integrated management supplement installed

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Storage Server 2003 R2, x64-based versions


WORKAROUND
To work around this problem, use the sisadmin /i : command to enable Single Instance Storage (SIS) on the volume:  Click Start, click Run, type cmd in the Open box, and then press ENTER. On the command line, type the following command, and then press ENTER:

sisadmin /i :

Note The  placeholder represents the letter of the volume on which you want to enable SIS.

Because SIS eliminates extra copies of a file by using pointers to that file in the SIS common store, SIS is designed not to run on boot volumes or on system volumes.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
SIS is storage feature that is unique to Windows Storage Server 2003 R2. SIS recovers disk space by reducing the redundant data that is stored on a volume. SIS identifies identical files and then stores only a single copy of a particular file in the SIS common store. A duplicate file is replaced with a pointer to the file in the SIS common store. For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbfix kbhotfixserver kbqfe kbexpertiseinter KB932198

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