Microsoft KB Archive/317724

= MOM Active Directory Scripts May Stop Responding =

Article ID: 317724

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q317724



SYMPTOMS
The Microsoft Operations Manager (MOM) 2000 scripts that are in the &quot;Microsoft Windows 2000 Active Directory&quot; processing rules group may stop responding (hang). This can cause multiple instances of the OnePoint service to be generated. When this occurs, no events are collected.



CAUSE
Many of the Active Directory-related scripts retrieve domain controller information from remote computers by using directory service functions (such as DsGetDcName). Under some rare circumstances, these directory service functions may hang. When one of these scripts hangs, it is not possible to stop the corresponding OnePoint service. Any attempt to restart the OnePoint service (such as the &quot;Bounce Data Access Server&quot; processing rule) causes a duplicate instance of the service.



RESOLUTION
To resolve this problem, follow the instructions that are included in the &quot;Resolution&quot; section of the following Microsoft Knowledge Base article:

291043 The Redirector Hangs When You Log On



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbenv kbfix kbprb KB317724

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