Microsoft KB Archive/187723

= Plug and Play Printer Is Detected as an Unknown Device =

Article ID: 187723

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q187723



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
If you install a Plug and Play printer by using the Add New Hardware wizard, and choose to install the printer as an unknown device because Windows 98 does not provide a driver for your printer, your printer may not work correctly, and it may be missing from the Printers folder. Also, your printer may be visible in Device Manager as an unknown device.



CAUSE
This issue can occur if Windows 98 does not have a driver for your printer. Windows 98 names a device "unknown" if it does not have a driver for the device.



RESOLUTION
To resolve this issue, install the printer driver provided by the manufacturer of your printer. For information about how to do so, view the documentation included with your printer.



STATUS
This behavior is by design.

Additional query words: HWUNK HWPORTS 98

Keywords: kbprb kbprint KB187723

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