Microsoft KB Archive/118537

FAX: Communication Error with SatisFAXtion Modem 200

PSS ID Number: Q118537 Article last modified on 10-31-1994

2.10b 3.00 3.00a

MS-DOS

= SYMPTOMS =

When using version 3.0 of the Microsoft Mail Gateway to FAX you may receive “Connection Error” when using the Intel SatisFAXtion/200 board.

= CAUSE =

This was caused by a driver problem.

= RESOLUTION =

Intel has produced new drivers for the Intel SatisFAXtion/200 board. The driver is called DOWNLOAD.200. Copy the driver to your boot disk drive and place it in the root directory.

= MORE INFORMATION =

The driver also solves other problems that you sometimes encounter when using the Intel SatisFAXtion Software without the Microsoft FAX Gateway. A list of the problems resolved is contained in the README.TXT file you can download with the driver.

Intel’s FAXBack Service, which allows you to download the driver, requires a touch-tone phone and the Intel SatisFAXtion board.

Here are general directions for using the FAXBack Service:


 * 1) Boot the computer with the FAX board and start the Intel SatisFAXtion Software.
 * 2) Dial the FAXBack Service at (800) 525-3019 (using a touch-tone phone).
 * 3) Follow the voice directions for the download service. The document number to download is number 0028. The system prompts for the phone number to the Intel SatisFAXtion board.
 * 4) Hang up and the driver is downloaded to Intel SatisFAXtion board immediately. (The board software status indicates when the download is done.
 * 5) Select the Receive attachment option and read the README file.
 * 6) Copy the new DOWNLOAD.200 file to the boot disk drive and place it in the root directory. (A: or C:)

= REFERENCES =

For more information on the FAXBack Service, see the Intel SatisFAXtion Software User’s Manual.

For more information on the Intel SatisFAXtion/200 modem, call Intel’s Technical Support line: (503) 629-7000. Additional reference words: 2.10b 3.00 3.00a KBCategory: kb3rdparty KBSubCategory: MailGWFAX

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Copyright Microsoft Corporation 1994.