Microsoft KB Archive/158425

= CG3: Errors and Unable to View Clipart in Clip Gallery =

Article ID: 158425

Article Last Modified on 11/13/2003

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APPLIES TO


 * Microsoft Clip Gallery 3.0
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Publisher 98 Standard Edition

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This article was previously published under Q158425



SYMPTOMS
In Windows 95 and Windows NT, you can have multiple user profiles. If you import some Clip Gallery Packages (.cag files) into your Clip Gallery from a network drive, and you then log off your computer and log on as a different user, you may receive an error similar to the following when you start Clip Gallery:

Clip Gallery cannot open the previews file \\Server\Share\Folder\File Name.cag.

That file is on a network. The file may have been removed or the network server may not be available. Attempting to open that file causes Clip Gallery to launch slowly.

If you select the "Don't Attempt To Open That File in the Future" check box and then click OK, the clipart stored in that preview file is removed from your Clip Gallery. If you then log off your computer and then log back on as yourself, the clipart is still gone.



CAUSE
If one user profile does not have access to a network drive that contains a .cag file, you get the error when you log in as that user. If you select the "Don't Attempt To Open That File in the Future" check box, the key in the Windows Registry that tells Clip Gallery about that file is deleted. This particular key is shared by all user profiles on your computer. If this key is deleted, it is deleted for all user profiles.



RESOLUTION
If you receive the error, and you don't have the only user profile for your computer, don't select the "Don't Attempt To Open That File in the Future" check box.

If you have already deleted the clips, use the following steps to add them back in:


 * 1) Start Publisher or PowerPoint (or some other OLE destination program).
 * 2) On the Insert menu, click Object. Select Microsoft Clip Gallery from the Object Types list.
 * 3) In Clip Gallery, click Import Clips.
 * 4) From the Files of Type list, select Clip Gallery Packages.
 * 5) Navigate to the folder that contains a .cag file.
 * 6) Click the file that corresponds to the collection you want to import and click OK.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.0 pub97 ppt97 office97 8.0 4.0 pub4 ppt8 office8 thumbnails gone missing user accounts different long rights permissions net

Keywords: kberrmsg kbenv kbprb KB158425

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