Microsoft KB Archive/834115

= The SnmpMgrOpen function fails and returns a null session, and the GetLastError function does not return an error code =

Article ID: 834115

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you run a Simple Network Management Protocol (SNMP) management program on a Microsoft Windows Server 2003-based computer, the SNMP service does not return accurate information. When this problem occurs, the SnmpMgrOpen function fails and returns a null session, and the GetLastError function does not return an error code.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit versions
Date        Time    Version          Size      File name -- 05-Jan-2004 09:59   5.2.3790.116     14,336    Mgmtapi.dll

Windows Server 2003 64-bit versions
Date        Time   Version          Size    File name      Platform - 05-Jan-2004 08:55  5.2.3790.116     41,472  Mgmtapi.dll    IA-64 05-Jan-2004 08:59  5.2.3790.116     14,336  Wmgmtapi.dll



WORKAROUND
To work around this problem, use one extra SnmpMgrOpen function on localhost for each SNMP management program, and then match this extra SnmpMgrOpen function to the SnmpMgrClose function in application shutdown time.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB834115

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