Microsoft KB Archive/317639

= Money: D&B Invoice Designer Stops Responding When You Save File =

Article ID: 317639

Article Last Modified on 8/17/2007

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APPLIES TO


 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2002 Deluxe Edition

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This article was previously published under Q317639



SYMPTOMS
When you run one of the programs that is listed at the beginning of this article, you may experience one or more of the following symptoms.
 * When you try to save an invoice in the D&B Invoice Designer:
 * After you click the Save button, the computer stops responding (&quot;hangs&quot;).
 * You click the Save button and close the designer. When you try to open the Invoice Template, it is blank.
 * When you look at the actual file, it is 0 kilobytes (KB) in size.
 * When you try to print a custom invoice, the invoice does not print.



CAUSE
This issue occurs if you install Microsoft Internet Explorer 6.

Note If you remove Internet Explorer 6, it does not resolve the problem.



RESOLUTION
To resolve this issue, install Service Pack 1 (SP1) for Internet Explorer 6. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

Click Download Now, and then follow the instructions to install SP1.

Additional query words: hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't respond waiting blank

Keywords: kbprb KB317639

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