Microsoft KB Archive/902153

= Many transaction log files are generated in a short time on an Exchange Server 2003 server =

Article ID: 902153

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

-





SYMPTOMS
Many transaction log files are generated in a short time on a Microsoft Exchange Server 2003 server. Additionally, you may experience the following symptoms:
 * An unexpected increase in the size of the database.
 * A heavy load on server resources.
 * The Microsoft Exchange Information Store Service may temporarily stop responding. This behavior causes a disruption of the messaging services.



CAUSE
This problem occurs if a user performs one of the following actions by using Microsoft Outlook Web Access (OWA):
 * Attaches a file to an e-mail message that exceeds the maximum limit that is configured for the user's mailbox or for the Microsoft Exchange organization.
 * Posts an item to a public folder that exceeds the maximum limit that is configured for the public folder.



RESOLUTION
After you install the hotfix that is described in this article, an OWA user receives an error message when the user tries to attach or to post an item that is exceeds the maximum limit.

However, the large item is transferred to the server because security restrictions do not allow for verification of the attachment on the client. But, the large item is not committed to the database if the maximum limit is exceeded.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all other dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how to configure limits for public folders, click the following article number to view the article in the Microsoft Knowledge Base:

304307 You receive a &quot;This item exceeds the maximum size defined for this folder&quot; error message when you use OWA to post an item that has an attachment to a public folder in Exchange Server 2003 and in Exchange 2000 Server

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC

Keywords: kbqfe kbfix kbbug kbpubtypekc KB902153

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.