Microsoft KB Archive/268543

= Works: Works Installation Does Not Complete =

Article ID: 268543

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 6.0
 * Microsoft Works 7.0
 * Microsoft Works Suite 2001

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This article was previously published under Q268543



SYMPTOMS
When you try to install Microsoft Works or Microsoft Works Suite, the installation process may not complete.



CAUSE
This issue may occur if you are using real mode (16-bit) drivers with your CD-ROM drive. Works uses file names longer than eight characters, and real mode drivers cannot recognize file names longer than eight characters.



RESOLUTION
To resolve this issue, replace the real mode drivers with protected mode (32-bit) drivers.

Contact the manufacturer of your computer or CD-ROM drive to determine if protected mode drivers are available for your CD-ROM drive.

For information about how to contact your CD-ROM drive manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
Microsoft Works file names can be up to 255 characters in length.

If your computer is using real mode drivers, entries for the device are included in the Config.sys file of the root folder. To view the Config.sys file, follow these steps:  Click Start, and then click Run. In the Open box, type the following line, and then click OK:

notepad c:\config.sys



Additional query words: works6 w_works

Keywords: kb3rdparty kbbug kbpending kbpolicy KB268543

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