Microsoft KB Archive/321859

= XL2000: Excel Stops Responding (Crashes) When You Insert Copied Rows or Columns =

Article ID: 321859

Article Last Modified on 9/27/2005

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition

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This article was previously published under Q321859



SYMPTOMS
If you click Copied Cells on the Insert menu to insert a row or a column that you copied from a shared Excel 2000 workbook, you may receive an application error message, and Excel 2000 may stop responding (crash).



CAUSE
The problem occurs when Excel 2000 tries to write out the undo information for the Insert/Delete revision of the shared Excel 2000 workbooks. If the record is so large that it exceeds one of the buffers, it nulls the internal pointer. When Excel 2000 tries to access that pointer, it stops responding (crashes).



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Size       File name ---

11-Jun-2002 15:50   1,854,476  Excel.msp 11-Jun-2002 17:16   4,458,844  Excel_admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date      Time      Version     Size       File name -  6/7/2002  14:22:37  9.0.0.6604  7,163,949  Excel.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kboffice2000presp3fix kbhotfixserver KB321859

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