Microsoft KB Archive/218259

= OL2000: (IMO) Unable to Silent Install Symantec Fax with the Custom Install Wizard =

Article ID: 218259

Article Last Modified on 4/17/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q218259



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When doing a silent installation of Outlook, Internet Mail Only (IMO), and you include Symantec Fax, you are still prompted to type information to set up the fax. This defeats the purpose of silent installation.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
A silent installation refers to installing Microsoft Office or Outlook with no user intervention. Typically a setup package would be created with the Custom Installation Wizard (CIW). When setting up the CIW, you would use variables such as %username% to insert user-dependent information automatically. The CIW has a check box that when checked, sets up the installation to be silent. This adds a /q command-line switch to the setup string. For example:

Setup.exe /q

The CIW does not have a place to put user-specific information for Symantec Fax. After the silent installation has been done, you are still prompted to type information for configuration of the Symantec Fax service with the Symantec Fax installation wizard.

