Microsoft KB Archive/888624

= Some attachments in your e-mail messages are not visible in Microsoft Outlook Web Access 2003 =

Article ID: 888624

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When you open your mailbox by using Microsoft Outlook Web Access 2003, you may find that some attachments in your e-mail messages are not visible. However, these attachments are visible when you view the e-mail messages by using Microsoft Outlook.



CAUSE
This problem occurs when the following conditions are true:
 * The e-mail message that has the attachment has a Content-ID header or a Content-Location header.
 * The attachment is not contained in the body of the e-mail message.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix requires Microsoft Exchange Server 2003 Service Pack 1.

Important When you use a front-end/back-end configuration, you should install this update on the front-end servers and on the back-end servers. Make sure that you update the front-end servers before you update the back-end servers.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  13-Jun-2005  21:01                        186  Blank.htm 10-Mar-2005 03:32                        884  Ctrl_calendar.css 21-Jun-2005 03:01                      8,454  Ctrl_calendar.htc 21-Jun-2005 03:00                     32,093  Ctrl_calendar.js   21-Jun-2005  03:01                      4,408  Ctrl_calendarview.css 21-Jun-2005 03:01                     12,910  Ctrl_calendarview.htc 21-Jun-2005 03:00                     76,663  Ctrl_calendarview.js   10-Mar-2005  03:32                        489  Ctrl_calendarviewprn.css 14-Dec-2004 20:57                     12,985  Ctrl_calviewdaily.xsl 10-Jun-2005 03:13                     12,374  Ctrl_calviewmonthly.xsl 14-Dec-2004 20:57                      8,425  Ctrl_calviewweekly.xsl 21-Jun-2005 03:01                        986  Ctrl_ctxtmenu.htc 21-Jun-2005 03:00                      4,920  Ctrl_ctxtmenu.js   21-Jun-2005  03:01                      3,565  Ctrl_datepicker.htc 10-Mar-2005 03:31                     35,382  Ctrl_datepicker.js   21-Jun-2005  03:01                      6,575  Ctrl_formatbar.htc 21-Jun-2005 03:00                     19,094  Ctrl_formatbar.js   21-Jun-2005  03:01                      1,658  Ctrl_freebusy.css 21-Jun-2005 03:01                      1,349  Ctrl_freebusy.htc 21-Jun-2005 03:00                     35,039  Ctrl_freebusy.js   21-Jun-2005  03:01                      3,068  Ctrl_message.htc 21-Jun-2005 03:00                     16,027  Ctrl_message.js   21-Jun-2005  03:01                      6,636  Ctrl_mimeformatbar.htc 10-Mar-2005 03:31                     11,742  Ctrl_mimeformatbar.js   21-Jun-2005  03:01                      1,352  Ctrl_notify.htc 10-Mar-2005 03:31                        473  Ctrl_notify.js   10-Mar-2005  03:32                      5,694  Ctrl_poll.js   21-Jun-2005  03:01                      1,351  Ctrl_reminder.htc 21-Jun-2005 03:00                      8,482  Ctrl_reminder.js   21-Jun-2005  03:01                        864  Ctrl_tabpages.htc 10-Mar-2005 03:32                      1,408  Ctrl_tabpages.js   21-Jun-2005  03:01                      2,736  Ctrl_tree.htc 21-Jun-2005 03:00                     26,880  Ctrl_tree.js   21-Jun-2005  03:01                      2,470  Ctrl_tree_pf.htc 21-Jun-2005 03:00                     26,286  Ctrl_tree_pf.js   14-Dec-2004  20:57                      1,909  Ctrl_tree_pf.xsl 21-Jun-2005 03:01                      3,115  Ctrl_view.htc 21-Jun-2005 03:00                     73,451  Ctrl_view.js   10-Jun-2005  03:13                     42,533  Ctrl_view.xsl 21-Jun-2005 03:50  6.5.7233.28     1,086,464  Davex.dll 21-Jun-2005 03:00                      6,183  Dlg_anr.js   10-Mar-2005  03:32                      6,915  Dlg_editname.js   21-Jun-2005  03:00                     22,901  Dlg_editrule.js   21-Jun-2005  03:00                      4,184  Dlg_editsignature.js   21-Jun-2005  03:00                     19,095  Dlg_gal.js   10-Mar-2005  03:32                      6,035  Dlg_gallookup.js   21-Jun-2005  03:00                      7,137  Dlg_junk.js   21-Jun-2005  03:00                      4,942  Dlg_movecopy.js   21-Jun-2005  03:00                      2,963  Dlg_newfolder.js   21-Jun-2005  03:00                     18,270  Dlg_options.js   10-Mar-2005  03:32                     19,887  Dlg_recurrence.js   21-Jun-2005  03:00                     27,575  Dlg_reminder.js   21-Jun-2005  03:01                      9,487  Dlg_rules.js   21-Jun-2005  03:01                     15,404  Dlg_spell.js   21-Jun-2005  03:01                     22,594  Dlg_taskrecurrence.js   10-Mar-2005  03:32                      9,893  Dl_appointment.js   10-Mar-2005  03:32                      7,835  Dl_composeapptrecurr.js   21-Jun-2005  03:01                      4,380  Dl_composecommon.js   10-Mar-2005  03:32                     14,895  Dl_composetaskrecurr.js   21-Jun-2005  03:01                      6,165  Dl_contact.js   10-Mar-2005  03:32                      3,687  Dl_folderview.js   21-Jun-2005  03:01                      3,788  Dl_junk.js   21-Jun-2005  03:01                      7,357  Dl_misc.js   21-Jun-2005  03:01                      5,441  Dl_options.js   10-Mar-2005  03:32                     13,263  Dl_task.js   21-Jun-2005  03:50  6.5.7233.28     2,567,680  Exoledb.dll 10-Mar-2005 03:32                      4,141  Frm_attach.js   21-Jun-2005  03:01                     28,843  Frm_composeappt.js   21-Jun-2005  03:01                     14,381  Frm_composecdl.js   21-Jun-2005  03:01                     27,724  Frm_composecontact.js   21-Jun-2005  03:01                     14,464  Frm_composenote.js   21-Jun-2005  03:01                     10,429  Frm_composepost.js   21-Jun-2005  03:01                     31,404  Frm_composetask.js   21-Jun-2005  03:01                      6,319  Frm_forwardmeeting.js   10-Mar-2005  03:32                        493  Frm_logoff.js   21-Jun-2005  03:01                     25,359  Frm_mimecommon.js   21-Jun-2005  03:01                     49,641  Frm_mimenote.js   21-Jun-2005  03:01                      4,314  Frm_mimepreviewpane.js   21-Jun-2005  03:01                      2,418  Frm_previewpane.js   21-Jun-2005  03:01                     11,328  Frm_readappt.js   21-Jun-2005  03:01                      6,099  Frm_readnote.js   21-Jun-2005  03:01                      4,984  Frm_readpost.js   21-Jun-2005  03:01                      3,448  Frm_readreports.js   21-Jun-2005  03:01                      5,068  Frm_readtask.js   10-Jun-2005  03:13                     11,282  Logoff.asp 10-Jun-2005 03:13                     28,622  Logon.asp 21-Jun-2005 03:00  6.5.7233.28     3,261,952  Mdbmsg.dll 21-Jun-2005 02:56  6.5.7233.28        67,584  Owaauth.dll 21-Jun-2005 03:01                      1,932  Owaprint.css 21-Jun-2005 03:01                     10,499  Owastyle.css 21-Jun-2005 03:01                      1,702  Owastyledl.css 04-Jun-2005 01:56                      3,304  Redir.asp 21-Jun-2005 23:17  5.3.18.6          316,672  Setupmcl.exe 21-Jun-2005 03:01                      1,060  Sps.css 21-Jun-2005 03:33  6.5.7233.28     5,176,832  Store.exe 10-Mar-2005 03:33                        216  Style-chs30.css 21-Jun-2005 03:01                        203  Style-cht30.css 10-Mar-2005 03:33                        222  Style-jpn30.css 10-Mar-2005 03:33                        200  Style-kor30.css 10-Mar-2005 03:33                        204  Style-large30.css 10-Mar-2005 03:33                        204  Style30.css 14-Dec-2004 20:57                      6,941  Tf_galfind.xsl 14-Dec-2004 20:57                     11,610  Tf_messages.xsl 14-Dec-2004 20:57                     10,677  Tf_twoline.xsl 03-Mar-2005 21:51  6.1.22.4          371,936  Updspapi.dll 21-Jun-2005 03:01                      1,501  Util_addrval.js   10-Mar-2005  03:32                      4,293  Util_buttons.js   21-Jun-2005  03:01                      3,438  Util_calendar.js   21-Jun-2005  03:01                        877  Util_calmessaging.htc 21-Jun-2005 03:01                      8,747  Util_calmessaging.js   21-Jun-2005  03:01                     16,992  Util_forms.js   21-Jun-2005  03:01                      9,061  Util_mimemsg.js   21-Jun-2005  03:01                     17,315  Util_owa.js   21-Jun-2005  03:01                     14,167  Util_recipients.js   21-Jun-2005  03:01                     27,763  Util_view.js   04-Jun-2005  01:57                        598  View-webpage.gif 21-Jun-2005 03:01                      8,134  Vw_calendar.js   10-Mar-2005  03:33                      1,062  Vw_calendarpart.css 21-Jun-2005 03:01                        636  Vw_calendarpart.js   21-Jun-2005  03:01                      1,938  Vw_contact.js   21-Jun-2005  03:01                      2,659  Vw_dumpster.js   21-Jun-2005  03:01                      9,646  Vw_message.js   10-Mar-2005  03:32                      1,612  Vw_messagepart.js   21-Jun-2005  03:01                     34,462  Vw_navbar.js   21-Jun-2005  03:01                      8,926  Vw_search.js   21-Jun-2005  03:01                      5,333  Vw_task.js   21-Jun-2005  03:01                      3,483  Vw_taskpart.js   21-Jun-2005  02:59  6.5.7233.28     5,181,440  Wmtemplates.dll

Note The time and file size of the Logon.asp file and the Logoff.asp file will vary, depending on the language packs that you have installed. The time and file size of the Logon.asp file and the Logoff.asp file that are shown in the &quot;File information&quot; list are for the English version of these files. The files for other language packs should have a date of March 10, 2005 or a later date.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC OWA

Keywords: kbqfe kbhotfixserver kbexchowa kbfix kbbug KB888624

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