Microsoft KB Archive/330460

= OL2002: Downloading Messages in Outlook Deletes Messages on POP3 Server Although You Specify 'Leave on Server' =

Article ID: 330460

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q330460





SYMPTOMS
When you download messages from a Post Office Protocol (POP3) server to Outlook 2002, and then later log on to your POP3 client to retrieve messages, those messages may not be stored on the POP3 server. This symptom may occur although you configured your POP3 account to leave a copy of messages on the server.



CAUSE
This problem may occur if you use the Outlook Mark to retrieve this item command. This command downloads messages and deletes them on the POP3 server, and this command overrides the POP3 client settings.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later:   Date         Time   Size       File name 12-Nov-2002 00:59  5,154,032  Outlookff.msp 11-Nov-2002 23:24  2,287,332  Outlook.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name ---  19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll 11-Oct-2002 22:14  10.0.4608.0       346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0       137,800  Impmail.dll 08-Nov-2002 21:47  10.0.4705.0       539,208  Outlcm.dll 08-Nov-2002 21:47  10.0.4705.0     6,314,568  Outllib.dll 11-Oct-2002 22:14  10.0.4608.0        92,744  Outlmime.dll 13-Sep-2002 03:52  10.0.4510.0        47,688  Outlook.exe 08-Nov-2002 21:47  10.0.4705.0       121,416  Outlph.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kboffice2000sp3fix kbprb kboffice2000presp3fix kbofficexpsp2fix kbhotfixserver KB330460

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