Microsoft KB Archive/940649

= Error message when you try to connect to the Games for Windows - LIVE service: “Can’t connect to LIVE. Error Code 0x8015193” =

Article ID: 940649

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox Live
 * Games for Windows - LIVE

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SYMPTOMS
When you try to connect to the Games for Windows – LIVE service, you may receive the following error message:

ERROR MESSAGE: “Can’t connect to LIVE. Error Code 0x8015193”



CAUSE
This issue may occur if CyberSitter 9.0 or an earlier version of CyberSitter is installed on the computer. CyberSitter 9.0 and earlier versions of CyberSitter are incompatible with the Games for Windows – LIVE service. If CybetSitter is running, it may block other programs from connecting to the Games for Windows – LIVE service.



Stop CyberSitter
If CyberSitter is running, stop the program. If you continue to experience this problem when CyberSitter is not running, follow the steps in Method 2 to remove CyberSitter.

Windows Vista

 * 1) Click Start, type programs and features in the Start Search box, and then press ENTER.
 * 2) In the list of programs, click CyberSitter, and then click Uninstall.
 * 3) If you are prompted to confirm that you want to remove the program, click Yes.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Windows XP

 * 1) Click Startvistastartbutton.jpg], click Run type appwiz.cpl in the Open box, and then press ENTER.
 * 2) If you are prompted to confirm that you want to remove the program, click Yes.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.



MORE INFORMATION
Microsoft and CyberSitter know about this problem and are working on a permanent solution.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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