Microsoft KB Archive/933540

= The Zune device turns off when you are using it =

Article ID: 933540

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune Digital Media Player

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SYMPTOMS
When you are using the Zune device, the device turns off. If you were listening to music, you can no longer hear the music.



CAUSE
Typically, this behavior occurs if the battery in the Zune device is depleted.



THINGS TO TRY
 Make sure that the backlight for the screen did not turn off with the Hold switch in the locked position. To do this, move the Hold switch to the unlocked position.

Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position.

 Charge the Zune device.

For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

927348 How to charge the battery in your Zune device

 Update the firmware on the Zune device to the latest version.

For more information about how to update the firmware on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update the firmware for your Zune device



Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB933540

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