Microsoft KB Archive/906858

= The MOM agent may generate event ID 25257 in MOM 2005 =

Article ID: 906858

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

-





SYMPTOMS
This articles discusses two scenarios that may occur in Microsoft Operations Manager (MOM) 2005.

Scenario 1
The MOM service stops processing data. Additionally, the MOM 2005 Management Server or the MOM 2005 agent may log the following error messages to the MOM Operator console.

Error message 1
21421: The response has been running more than 300 seconds and exceeded the time allowed to run.

Error message 2
21423: The host process for script responses will be restarted to recover from responses that might have been engaged in an infinite loop or hanging.

Error message 3
21268: Agent incoming data queue submission has been blocked.

Error message 4
21269: The agent incoming queue now has sufficient space or is available to process new data (not relevant to outgoing queue).

This problem occurs under heavy load conditions or when the network connection is unavailable.

Scenario 2
The MOM agent tries to parse an Microsoft Internet Information Services (IIS) log that contains characters from one or more of the following languages:
 * Japanese
 * Korean
 * Simplified Chinese
 * Traditional Chinese
 * Greek

In this scenario, an error that is similar to the following may appear in the MOM Operator console:

Event Type: Warning

Event Source: Microsoft Operations Manager

Event Category: MOM Agent

Event ID: 25257

Description:

The Application Log Provider has encountered an unrecoverable error.

Source: Internet Information web server log

Description: IIS Application Log - Web Server

This problem occurs when the following conditions are true:
 * The MOM 2005 agent is installed on a server that is running one of the previously mentioned language versions of Windows.
 * The server is running one of the previously mentioned language versions of IIS.
 * The IIS management pack is installed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this software update. The MOM service will restart after you apply this hotfix.

Hotfix replacement information
This hotfix replaces hotfix 900333. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

900333 A MOM agent generates event 25257 on a server that is running a Korean language version of Windows or the MOM service stops processing data in MOM 2005

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

MOM 2005 with Service Pack 1


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Installation instructions
Run the MOM2005-RTM-KB906858-X86-ENU.MSI file on each computer that meets the following criteria:
 * Hosts a MOM 2005 Management Server
 * Hosts a manually installed MOM 2005 agent

Run the MOM2005-SP1-KB906858-X86-ENU.MSI file on each computer that meets the following criteria:
 * Hosts a MOM 2005 SP1 Management Server
 * Hosts a manually installed MOM 2005 SP1 agent

How to apply this hotfix to MOM 2005 servers

 * 1) Copy the appropriate .msi file to a local folder or to a shared network folder. If you use a shared network folder, make sure that you can access the folder from the computers that require this hotfix.
 * 2) Log on as an administrator to a MOM 2005 server that requires this hotfix. You can run the file at a command prompt or by using Windows Explorer.
 * 3) Run the appropriate .msi file on each MOM 2005 server.
 * 4) Repeat steps 2 and 3 on each MOM 2005 server that requires this hotfix.

How to apply this hotfix to MOM 2005 agents
 Use the MOM 2005 Administrator console to apply this hotfix to MOM 2005 agents whose control level is set to Full. The MOM 2005 agents that can be automatically updated are listed in the following folder:

Microsoft Operations Manager \Administration\Computers\Pending Actions

 Manually apply this hotfix to every MOM 2005 agent whose control level is set to None. These agents are listed in the following folder:

Microsoft Operations Manager (Server_Name)\Administration\Computers\Agent-managed Computers

 Apply the hotfix to MOM agent computers whose control level was set to Full after the hotfix was applied to the MOM server. You can manually apply the hotfix or set the MOM server to apply the hotfix. To set the MOM server to apply the hotfix, follow these steps:  In the MOM Administrator console, expand Administration, expand Computers, and then click Pending Actions. Right-click the computer, and then click Approve Manual Agent Installation Now. Click the Agent-managed Computers folder.</li> Right-click the MOM 2005 agent, and then click Update Agent Settings.</li></ol> </li></ol>

For more information about how to apply MOM 2005 agent updates, see the &quot;Patches for MOM 2005&quot; section of the Microsoft Operations Manager 2005 Operations Guide.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbfix kbqfe kbexpertiseinter KB906858

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.