Microsoft KB Archive/934648

= You cannot install updates that you download from the Windows Update Web site on a Windows XP-based computer =

Article ID: 934648

Article Last Modified on 4/12/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
On a Microsoft Windows XP-based computer, you cannot install updates that you download from the Microsoft Windows Update Web site.



CAUSE
This problem occurs if the Background Intelligent Transfer Service (BITS) service is stopped.



RESOLUTION
To resolve this problem, restart the BITS service. To do this, follow these steps:
 * 1) Click Start, click Run, type services.msc, and then click OK.
 * 2) In the list of services, double-click Background Intelligent Transfer Service.
 * 3) In the Startup type list, click Automatic, and then click Start.
 * 4) Click Apply, and then click OK.
 * 5) Restart the computer.

Keywords: kbexpertisebeginner kbtshoot KB934648

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