Microsoft KB Archive/224245

= Err Msg: Couldn't Find the Microsoft Expedia Streets & Trips 2000 RUN CD-ROM on This Machine... =

Article ID: 224245

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft Expedia Streets & Trips 2000

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This article was previously published under Q224245



SYMPTOMS
When you switch from another program to Microsoft Expedia Streets and Trips 2000, you may receive the following error message

Couldn't find the Microsoft Expedia Streets & Trips 2000 CD-ROM in drive :. Ensure that the CD is correctly inserted in your : drive, then click OK (or click Cancel to exit the application).

where  is the drive letter of your CD-ROM or DVD-ROM drive.

If you click Cancel, you quit the program. If you click OK or attempt to use the program without inserting the CD-ROM, you receive the following error message on a blue screen:

Error Reading CD-ROM in Drive :

Please insert CD-ROM

With Serial Number  in Drive  :

If the CD-ROM is still in the drive, it may require cleaning.

Press ENTER for OK, or press ESC to Cancel: OK

where  is the drive letter of your CD-ROM or DVD-ROM drive.

If you press ENTER without inserting the CD-ROM, the error message remains on the screen. If you press ESC without inserting the CD-ROM, an empty Expedia Streets and Trips 2000 window is displayed on the screen, and the computer may stop responding (hang).

If you insert the CD-ROM and then press ENTER, you can continue to use Expedia Streets and Trips 2000. However, if you do not click OK to close the error message, the computer may eventually hang.



CAUSE
This behavior can occur if you remove the Expedia Streets and Trips 2000 CD-ROM from the CD-ROM or DVD-ROM drive while the program is running.



RESOLUTION
To resolve this issue, insert the Expedia Streets and Trips 2000 CD-ROM into the CD-ROM or DVD-ROM drive, press ENTER to close the error message on the blue screen, and then click OK to close the Expedia Streets and Trips 2000 error message before you continue to use the program.

To prevent this issue from occurring, do not remove the Expedia Streets and Trips 2000 CD-ROM from the CD-ROM or DVD-ROM drive while the program is running.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Expedia Streets and Trips 2000.

Additional query words: multi multi-media media mm amap automap crash lock freeze

Keywords: kberrmsg kbbug kbpending KB224245

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