Microsoft KB Archive/186827

= SMS: Despooler Causes Access Violation While Creating Retry Instruction =

Article ID: 186827

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q186827



SYMPTOMS
SMS_EXECUTIVE may cause a Dr. Watson error when SMS_DESPOOLER attempts to create a retry instruction.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time       Size     File name     Platform 03/1/99  09:06pm   254,400   Smsinst.dll   (x86) 03/1/99  09:05pm   481,040   Smsinst.dll   (Alpha) NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.



MORE INFORMATION
To install the hotfix, perform the following steps on the Systems Management Server site server:
 * 1) Stop the SMS Executive service.
 * 2) Close all Systems Management Server applications (including the SMS Administrator program, SMS Database Manager, and so on).
 * 3) Replace the Smsinst.dll file in the  \Site.srv\ .bin directory with the hotfixed version.

NOTE: You can perform this step automatically by running Hotfix.exe with the Hotfix.ini file that is provided.
 * 1) Start the SMS Executive service.

Additional query words: prodsms smsutil SMS drwatson smsexec

Keywords: kbqfe kbhotfixserver kbbug kbfix KB186827

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