Microsoft KB Archive/182910

= OL98: Screen Reader Unable to Read HTML Formatted E-mail Message =

Article ID: 182910

Article Last Modified on 12/22/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q182910





SYMPTOMS
Screen readers used by those with low vision are unable to read HTML formatted e-mail messages in Microsoft Outlook 98.



CAUSE
Outlook does not expose the text in HTML format to allow screen readers to process the text.



RESOLUTION
In order for screen readers to work correctly, you must send the mail in plain text, Microsoft Outlook Rich Text (RTF) or WordMail format.

To change the default mail format when sending mail, do the following:


 * 1) On the Tools menu, click Options.
 * 2) Click the Mail Format tab
 * 3) Select "Microsoft Outlook Rich Text" in the "Send in this message format" list, and then click OK.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words: accessibility display blank kbEnable kbEnableSight

Keywords: kbbug kb3rdparty kbpending KB182910

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