Microsoft KB Archive/937788

= Error message when you synchronize a Windows Mobile 5.0-based device with Exchange 2003: &quot;Active Sync encountered a problem on the server. Support code: 0x86000108&quot; =

Article ID: 937788

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
When Microsoft Office SharePoint Server 2007 delivers an alert message to a Microsoft Exchange Server 2003 mailbox, the alert message can be synchronized to a Microsoft Windows Mobile 5.0 based-device. However, you cannot use the Windows Mobile based-device to synchronize any messages that are received after the alert message. If you use the Windows Mobile based-device to manually force synchronization, you receive the following error message at the bottom of the screen:

error: &quot;Active Sync encountered a problem on the server&quot; Support code: 0x86000108

If you delete the alert message or move it to another folder that is not synchronized with the Windows Mobile based-device, you can synchronize the other messages in the folder.



CAUSE
Microsoft Office Outlook 2007 changes the alert message from the IPM.Note type to the IPM.Sharing type. Additionally, Exchange ActiveSync does not support the IPM.Sharing message type. Therefore, the Windows Mobile based-device cannot synchronize the alert message from Exchange 2003.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed on the server before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Internet Information Services (IIS) Admin Service and all dependent services are automatically restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about IPM.Note and IPM.Sharing, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/bb208225.aspx

Additional query words: WM5

Keywords: kbexpertiseinter kbhotfixserver kbqfe KB937788

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