Microsoft KB Archive/935174

= The client computer may stop responding when you try to create a Recovery Point on the client computer that has Recovery Manager installed =

Article ID: 935174

Article Last Modified on 7/19/2007

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APPLIES TO


 * Winternals Recovery Manager 2.0

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SYMPTOMS
Winternals Recovery Manager Boot Client is installed on a client computer. When you try to create a Recovery Point on the client computer, the computer may stop responding. Additionally, you may find that the Rpg.exe process uses an average of 99 percent of the CPU resources in Windows Task Manager.



CAUSE
This behavior occurs because the Rpg.exe process makes a system call to export the software registry hive when you try to create a Recovery Point. The system call locks the software registry hive. Other applications cannot access the software registry hive until the export is completed. Many applications frequently access the software hive during usual operations. Therefore, the computer may stop responding until the system call finishes.



STATUS
This behavior is by design.



MORE INFORMATION
Recovery Sets back up the software registry hive. The time that is required to export the software registry hive depends on the size of the hive.

Keywords: kbtshoot kbexpertiseinter KB935174

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