Microsoft KB Archive/836967

= You receive an &quot;Internet Timeout&quot; error message when you try to load the Windows Update Web site in Windows XP =

PSS ID Number: 836967

Article Last Modified on 4/8/2004

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The information in this article applies to:


 * Microsoft Windows Update, when used with:
 * the operating system: Microsoft Windows XP

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SYMPTOMS
When you use a Microsoft Windows XP-based computer to open the Windows Update Web site, you may receive the following error message:

Internet Timeout



WORKAROUND
To work around this issue, turn on the Use HTTP 1.1 through proxy connections option in Microsoft Internet Explorer. To do so, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) On the Advanced tab, in the HTTP 1.1 Settings section, click to select each of the following check boxes:
 * 4) * Use HTTP 1.1
 * 5) * Use HTTP 1.1 through proxy connections
 * 6) Click OK to close the Internet Options dialog box.

Try to open the Windows Update Web site again. If the issue occurs again, add the Windows Update Web site to your trusted sites. To do so, follow these steps:  Start Internet Explorer. On the Tools menu, click Internet Options. On the Security tab, click Trusted Sites, and then click Sites. In the Trusted sites dialog box, follow these steps:  Clear the Require server verification (https:) for all sites in this zone check box. Type *.windowsupdate.microsoft.com in the Add this Web site to the zone box, and then click Add. Repeat step 4b for each of the following Web sites: <ul>  *.windowsupdate.com </li>  windowsupdate.microsoft.com </li>  v4.windowsupdate.microsoft.com </li>  download.windowsupdate.com </li></ul> </li> Click OK two times.</li></ol> </li></ol>

Keywords: kbprb KB836967

Technology: kbOSWinSearch kbOSWinXP kbOSWinXPSearch kbWinUpdate kbWinUpdateSearch

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