Microsoft KB Archive/277553

= OL98: How to Troubleshoot Active Setup Problems in Windows NT 4.0 =

PSS ID Number: 277553

Article Last Modified on 5/20/2003

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The information in this article applies to:

 Microsoft Internet Explorer 4.0 for Windows NT 4.0 Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1 Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 2 Microsoft Internet Explorer 5.0 for Windows NT 4.0 Microsoft Internet Explorer 5.01 for Windows NT 4.0 SP 1 Microsoft Internet Explorer 5.5 for Windows NT 4.0 Microsoft Outlook 98, when used with:  the operating system: Microsoft Windows NT 4.0 SP3</li></ul>

<ul> the operating system: Microsoft Windows NT 4.0 SP4</li></ul>

<ul> the operating system: Microsoft Windows NT 4.0 SP5</li></ul>

<ul> the operating system: Microsoft Windows NT 4.0 SP6</li></ul>

<ul> the operating system: Microsoft Windows NT 4.0 SP6a</li></ul> </li></ul>

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This article was previously published under Q277553

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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

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SUMMARY
This article describes the conditions and error messages that may result when you try to start Outlook after you run Microsoft Active Setup. Outlook may not start successfully or it may return errors during normal operations. This article applies to Outlook 98 installed in Windows NT 4 Workstation or Server with Internet Explorer 4. or Internet Explorer 5.0, 5.01, 5.01 Service Pack 1 (SP1), or 5.5.

If you have installed Windows NT 4 Terminal Server Edition, please refer to the white paper on &quot;How to Install Outlook in a Windows Terminal Server Environment.&quot; You can use this white paper to install or troubleshoot Outlook when it is running in a Terminal Services environment. This white paper is available at the following Microsoft Web site:

http://support.microsoft.com/support/outlook/whitepapers/outlookts.doc

If the white paper does not resolve your original issue, use the steps in the &quot;More Information&quot; section of this article. Make sure this entire process is done when only one user session (the session that is making this repair) is running.

WARNING: This article contains procedures specific to the operating system and Internet Explorer version that you currently have installed on your computer. If you do not have Windows 2000 Professional, Server or Advanced Server, please refer to another article that applies to your operating system and Internet Explorer version. You can seriously damage your operating system if you use the incorrect instructions.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

185357 OL98: How to Troubleshoot Active Setup Problems in Windows 95

277552 OL98: How to Troubleshoot Active Setup Problems in Windows 98, 98 SE or ME

277554 OL98: How to Troubleshoot Active Setup Problems in Windows 2000

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MORE INFORMATION
The following are the error messages or symptoms that you may experience when you try to start Outlook 98:
 * Outlook stops responding (hangs).
 * Setup states that items were not installed.
 * You receive errors when you try to add components.
 * Setup tries to connect to the Web installation site even if you specified Setup to run from your CD-ROM.

These error messages or symptoms indicate that your Outlook 98 installation is damaged or incomplete. The following are the most common causes of these behaviors:
 * An anti-virus program was running when you ran Outlook 98 Active Setup.
 * You installed Outlook in a Windows NT user profile that had insufficient permissions or the first run of Outlook was in the same user profile that you used for the installation.
 * Other programs may have been running that used system resources required for Active Setup.
 * Internet Zone Security is set to the highest level.
 * Inaccurate information was written to the Setup log files.
 * Files were damaged in the download process if you installed them from the Web.

Use the steps in this section to successfully set up Outlook.

Step A: General Windows NT Installation Considerations.
Because of the security features of Windows NT 4.0, there are situations where software installation can have difficulties. If you did not install Outlook 98 in the administrator profile or a Windows 2000 user profile in the Administrators group, Outlook does not install. However, the administrator profile is preferred for installation of Outlook 98. If you did not install Outlook 98 in the administrator profile, uninstall Outlook in the profile it was installed in, and then use the steps in this section to re-install Outlook 98, while you are logged into the Local Administrator profile.

If you use Outlook 98 in a roaming user environment, please refer to the following Microsoft Knowledge base article for specific instructions on how to configure Outlook for a roaming user:

187784 OL98: (CW) Set Up Outlook for Multiple or Roaming Users

Step B: Close All Error Messages, Programs and Disable Automatic Startup of Windows Applications and Services
<ol> Close all open error messages by clicking Cancel.</li> Close all programs.</li> Click Start, point to Settings, and then click Control Panel.</li> Double-click Services. Note the status of each service that is listed (you will reset them back to this status later in this process). With the exception of the Services listed below in step 7, stop each service and set the Startup setting to Disable. The remainder of these steps explains how to do this.</li> Click the Service, click Stop, and then click Yes.</li> When the Service Control dialog box disappears, click Startup, note the existing type of setup (whether Automatic or Manual), click Disabled in the Startup type box, and then click OK to prevent that service from starting automatically on restart.</li> The following services are considered essential for the Windows NT operating system and should not be disabled:

Alerter

Computer Browser

EventLog

License Logging Service

Messenger

Net Logon

NT LM Security Support Provider

Plug and Play

Protected Storage

Remote Procedure Call (RPC) Service

Server

Spooler

TCP/IP NetBIOS Helper

Workstation

</li> If your anti-virus or another program cannot be turned off from the Windows Task Manager or by disabling the service, uninstall it with the Add/Remove Programs icon in Control Panel. These programs provide protection from virus infection by preventing certain operating system resources from being updated and they may prevent a successful installation.NOTE: If you uninstall your anti-virus program, remember to reinstall it after you complete these steps.</li></ol>

Step C: Backup and Delete Registry Keys
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Use the Registry Editor to back up and remove each of the following registry keys. To do this: <ol> Click Start, and then click Run.</li> In the Open box, type regedit, and then click OK.</li> Click to select one of the following registry keys

HKEY_CURRENT_USER\Software\Microsoft\Active Setup

HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices

and then click Export Registry File on the Registry menu. Do this for all four registry keys.</li> In the File name box, type a unique name for the key, and then click Save. This will export the key to the location that you indicate in the Save In box. You can select your desktop as the destination.</li> <li>Locate the following registry keys, right-click the registry key, and then click Delete. Do this for all of the four registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Active Setup

HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices

</li> <li>After you backup and delete each of the four registry keys, close the Registry Editor and proceed with step D.</li></ol>

Step D: Rename the Setup Log Files
Click Start, point to Search, and then click For Files or Folders. Locate and rename the file extension of each of following files to a non-standard extension such as .old:

Active Setup.log

Active Setup Log.txt

Step E: Rerun Outlook 98 Active Setup

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click the Add/Remove Programs icon.
 * 3) Click Microsoft Outlook 98, and then click Add/Remove.
 * 4) Click Rerun Outlook 98 Setup, and follow the Setup Wizard instructions. When you receive the prompt to prevent the overwriting of newer files for related programs, click Install only newer components.
 * 5) Restart your computer.
 * 6) Log on to the same Windows NT user profile that you used in the previous step and allow setup to complete.
 * 7) Start Outlook and verify that it opens and runs successfully. If you receive error messages during setup or experience the same issue, skip step F and go to step G.

Step F: Restore Automatic Startup of Windows Applications and Services
<ol> <li>After you complete the setup, restore the following two registry keys by double-clicking the key file that you saved on your desktop in step B:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices

</li> <li>Click Start, point to Settings, and then click Control Panel. Double-click Services. Use your notes from Step B to restore each item that is listed to the original setup settings. To do this: <ol> <li>Click the Service, and then click Startup.</li> <li>Click Manual or Automatic to restore the Service to the original setting, and then click OK.</li> <li>Click Start and wait for the Service to start. Follow this procedure to restore each Service.NOTE: Verify that Outlook opens and runs successfully. If you still experience the same issue, continue with step G.</li></ol> </li></ol>

Step G: If You Received Errors During Outlook Setup, Startup or if Your Issue Has Not Been Resolved
If you receive one or more error messages while you try to run Active Setup or start Outlook, use the following steps: <ol> <li>Right-click the Internet Explorer icon on your desktop, and then click Properties.</li> <li>On the General tab, click Delete Files in the Temporary Internet Files section, and then click OK.</li> <li>On the Programs tab, click to select the Internet Explorer should check to see whether it is the default browser check box.</li> <li>On the Security tab, set the security level to Low in the Internet zone section. This setting can be reset to a higher level after you complete this process.</li> <li>Click Apply, and then click OK.</li> <li>Change the file extension to rename the following files, if they exist:

Active Setup.log

Active Setup Log.txt

Acmeeng.inf

Outsetup.inf

Jobexec.dll

Advpack.dll

Inseng.dll

Mapi.dll

Mapi32.dll

Mapisp32.exe

Wininet.dll

Wintrust.dll

Urlmon.dll

</li> <li>Delete the following folders if they exist:

Ixp000.tmp

Acme000

Acme001

</li> <li>Use the Registry Editor to delete the following registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Active Setup

HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup

</li> <li>Double-click My Computer, and then right-click your drive C.</li> <li>Click Properties to view your free space. Setup may require up to 120 megabytes (MB) of free space, depending on the installation options, in addition to the normal free space requirements of your operating system. Microsoft Windows requires a range of free space on your Windows drive that is equal to the lesser of two times your random access memory (RAM), or 5 percent (%) of your drive C.

187876 WINUP-Not Enough Free Disk Space to Install UpDate Components

</li> <li>Follow all of the steps that are outlined in Step E to rerun Active Setup. After you complete the rerun of Active Setup, follow the steps outlined in Step F to restore your startup programs.</li></ol>

Step H: How to Repair Internet Explorer 5, (Only if You Have Internet Explorer 5.0, 5.01, 5.01 Service Pack 1 (SP1), or 5.5 Installed)
Use the following steps to repair Internet Explorer 5, only if you suspect Outlook 98 installed Internet Explorer 4 over your installation of Internet Explorer 5.0, 5.01, 5.01 Service Pack 1 (SP1), or 5.5.
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click the Add/Remove Programs icon.
 * 3) Double-click Microsoft Internet Explorer 5 and Internet Tools, and then click Repair Internet Explorer.
 * 4) Click Yes when you receive the prompt to restart your computer.

For additional information on Outlook Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base:

180462 OL98: How to Add Components to Outlook 98

181980 OL98: What Setup Option Should I Choose When I Install Outlook

193576 Err Msg: An Unknown Error Has Occurred During Installation

Additional query words: 98 ipf gpf setup log txt acmeeng inf outsetup jobexec dll advpack inseng mapi mapi32 mapisp32 exe wininet wintrust urlmon

Keywords: kbhowto kbtshoot KB277553

Technology: kbIE400WinNT400 kbIE401WinNT400 kbIE401WinNT400SP1 kbIE401WinNT400SP2 kbIE500Search kbIE500WinNT400 kbIE501WinNT400 kbIE501WinNT400SP1 kbIE550Search kbIE550WinNT400 kbIENT400Search kbIEsearch kbOSWinNT400SP3 kbOSWinNT400SP4 kbOSWinNT400SP5 kbOSWinNT400SP6 kbOSWinNT400SP6a kbOSWinNTSearch kbOSWinSearch kbOutlook98Search kbOutlookSearch kbZNotKeyword3

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