Microsoft KB Archive/938232

= FIX: You may experience various symptoms when you use Windows Media Player 11 =

Article ID: 938232

Article Last Modified on 10/31/2007

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APPLIES TO


 * Microsoft Windows Media Player 11

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SYMPTOMS
You may experience one or more of the following symptoms when you use Microsoft Windows Media Player 11.

Symptom 1
On the Library tab, the Find Album Info command is unavailable for files that are stored on network drives or on Universal Naming Convention (UNC) shares. This problem occurs on a computer that is running Windows Vista or Microsoft Windows XP.

Symptom 2
On a computer that is running Windows Vista, you cannot seek in a progressively downloading file. This problem occurs when you use an application that uses a Microsoft DirectShow filter.

Symptom 3
On a computer that is running Windows Vista or Windows XP, you play a Windows Media DRM-protected video file one time. When you do this, the play count indicates that you played the video file two times.



Cause 1
Symptom 1 occurs because an unnecessary internal check occurs for the files that are stored on network drives or on UNC shares.

Cause 2
Symptom 2 occurs because Microsoft Media Foundation uses an incorrect data type to report how much data is downloaded. Media Foundation reports this information to the DirectShow filter.

Note Media Foundation is an underlying component for Windows Media Player 11.

Cause 3
Symptom 3 occurs because Windows Media Player 11 loads the first frame of the video file again after you play the video file one time.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Windows XP for x86-based computers (all languages)
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia11-KB938232-x86-INTL.exe package now.

Note This hotfix does not have a 64-bit version for Windows XP. The WindowsMedia11-KB938232-x86-INTL.exe package applies the 32-bit version of this hotfix on the 64-bit version of Windows XP.

Windows XP for x64-based computers (all languages)
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia11-KB938232-x64-INTL.exe package now.

Windows Vista 32-bit version (all languages)
The following file is available for download from the Microsoft Download Center:

Download the Windows6.0-KB938232-x86.msu package now.

Windows Vista 64-bit version (all languages)
The following file is available for download from the Microsoft Download Center:

Download the Windows6.0-KB938232-x64.msu package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista 64-bit version


STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: DShow playcount play count http download progressive web DRM

Keywords: kbtshoot kbfix KB938232

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