Microsoft KB Archive/222615

Err Msg: Network Conditions Are Preventing Update to File…

PSS ID Number: Q222615 Article last modified on 05-13-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == MSN Gaming Zone == 

= SYMPTOMS =

While the MSN Gaming Zone is downloading new software, you may receive the following error message

Network conditions are preventing update to file C:19

Try again later.

where is the name of an MSN Gaming Zone file.

= CAUSE =

This behavior can occur if any of the following conditions are true:


 * You are using outdated MSN Gaming Zone Web pages.
 * The Zone.dat or Zextract.exe files are damaged or outdated.
 * The stored Setup information used to copy the Zone.dat file is damaged.
 * The file named in the error message is damaged.
 * Conditions on the Internet temporarily prevent you from downloading the new files.

= RESOLUTION =

To resolve this issue, use the following methods in the order in which they are presented. If the issue continues to occur, proceed to the next method.

Ensure That You Are Using the Latest MSN Gaming Zone Web Pages
To ensure that you are using the latest MSN Gaming Zone Web pages, empty the Temporary Internet Files folder on your computer.

For information about how to empty the Temporary Internet Files folder on your computer, please see the following article in the Microsoft Knowledge Base:

Q223800 Zone Err Msg: Pages Are Unavailable or Images Are Missing

Remove and Reinstall the Zone.dat and Zextract.exe Files
To remove and reinstall the Zone.dat and Zextract.exe files, follow these steps:

  Click Start, point to Find, and then click Files Or Folders.   In the Named box, type “zone.da? zextract.exe” (without the quotation marks).   In the Look In box, click My Computer, and then click Find Now.   On the Edit menu, click Select All.   On the File menu, click Delete. When you are prompted to confirm the deletion, click Yes. NOTE: By default, these files are located in the following folder: C:FilesInternet Gaming Zone   Close the Find: Files Named Zone.da? Zextract.exe window. </li>  To reinstall the Zone.dat and Zextract.exe files, connect to the following Zone Web site: http://zone.msn.com </li></ol>

Restore the Setup Information Used to Copy the Zone.dat File
To restore the Setup information used to copy the Zone.dat file, follow these steps:

<ol style="list-style-type: decimal;">  Download the Zone_dat.exe file to the Windows desktop from the following Microsoft Web site: http://support.microsoft.com/download/support/mslfiles/zone_dat.exe </li>  On the Windows desktop, double-click the Zone_dat.exe file, click Yes, and then click OK. NOTE: This program deletes the stored Setup information used to copy the Zone.dat file. </li>  To restore the Setup information used to copy the Zone.dat file, connect to the following Zone Web site: http://zone.msn.com </li></ol>

Remove and Reinstall the File Named in the Error Message
To remove and reinstall the file named in the error message, follow these steps:

<ol style="list-style-type: decimal;">  Click Start, point to Find, and then click Files Or Folders. </li>  In the Named box, type the file named in the error message replacing the last letter of the three character file extension with a QUESTION MARK (?). For example, if “Zone.ex_” is the file named in the error message, type “zone.ex?” (without the quotation marks) in the Named box. </li>  In the Look In box, click My Computer, and then click Find Now. </li>  On the Edit menu, click Select All. </li>  On the File menu, click Delete. When you are prompted to confirm the file deletion, click Yes. </li>  Close the Find: Files Named… window. </li>  To reinstall the file, connect to the following Zone Web site: http://zone.msn.com </li></ol>

Reconnect to the MSN Gaming Zone at a Later Time
If the issue continues to occur, disconnect from the Zone and attempt to reconnect at a later time.

Many files on the Zone are updated frequently. However, older Zone files may be cached on servers throughout the Internet. As a result, it may take several hours for the new Zone files to replace the cached files.

Additional query words: msgame igz msngz master.dat

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========================================================= Keywords : kberrmsg kbfile kbimu msgame kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.