Microsoft KB Archive/276845

= Error Message &quot;Error 692&quot; When Attempting to Dial Out with CompuServe or UUNET Software Installed =

Article ID: 276845

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q276845



SYMPTOMS
On your computer, when you attempt to dial out using Network and Dial-up Connections, you may receive the following error message:

Error 692: there was a hardware failure in the modem or other connecting device.



CAUSE
This behavior may occur if you have either CompuServe or UUNET Paint versions 1.x to 4.0 dial-up software installed on your computer. Either of these programs can capture your computer's COM port and prevent normal dialing in Microsoft Windows 2000-based computers.



RESOLUTION
To resolve this behavior, you must remove the incompatible versions of the CompuServe or UUNET Paint software from your computer.

Contact the manufacturer of the software for a version of the software that is fully compatible with Windows 2000.

NOTE: Version 4.11 states that it is compatible with Windows 2000.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb kb3rdparty KB276845

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