Microsoft KB Archive/323735

= Performance Alerts Do Not Start After a Remote Alert Fails in Windows 2000 =

Article ID: 323735

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q323735



SYMPTOMS
You may experience a problem when you are using Performance Logs and Alerts in Computer Management to monitor alerts. If a remote alert does not start because the computer is unavailable, local alerts may no longer start, and you may receive the following error message:

The  log or alert has not started. Refresh the log or alert list to view current status, or see the application event log for any errors.



CAUSE
The problem may occur if System Monitor continues to try to connect to the remote computer. This blocks the local alerts, which then time out and do not start.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size    File name ---  14-Jun-2002  13:33  5.0.2195.5889  90,384  Smlogsvc.exe

21-Jun-2002 10:09  5.2.2.10        3,584  Spmsg.dll 21-Jun-2002 10:10  5.2.2.10       44,544  Spuninst.exe 12-Jun-2001 22:05  5.0.2195.3727   3,856  Svcpack1.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kberrmsg kbbug kbfix kbwin2000presp4fix kbqfe kbsysadmin kbenv kbwin2ksp4fix kbhotfixserver KB323735

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