Microsoft KB Archive/280962

= Error message when you attempt to use &quot;Send To&quot; from Office 2000 or Office XP programs =

Article ID: 280962

Article Last Modified on 3/26/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office Professional 2007
 * Microsoft Office Enterprise 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Standard Edition 2003
 * Microsoft Office XP Standard Edition
 * Microsoft Office 2000 Standard Edition

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This article was previously published under Q280962



SYMPTOMS
On a system that has Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, or Microsoft Outlook 2002 installed, you attempt to send an e-mail message by using the Send To command in an earlier version of a Microsoft Office program. When you do this, you receive one of the following error messages:  

could not start the e-mail program. Check your network connection. Make sure Office is installed correctly, your e-mail program is set up correctly, and you can connect to your e-mail server.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

1100267, 100486, or 1202373

 

could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

200785 or 502859



Note For Office 2003 system, the Send To button in Microsoft Office Outlook is disabled instead of the error message occurs.



WORKAROUND
To work around this issue, you can use one of two methods. The first method is to save the file in the application (Excel, Word, etc), create a new e-mail message, attach the file, and then send the e-mail message.

The second method is to revert to an earlier version of Outlook, or to upgrade the remaining earlier versions of Office programs to the later version of Office that is installed on the computer.

Note Microsoft recommends that you use the same version of Office Outlook and the same version of the Office system.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: word2000 word2k version mismatch different versions mismatched OL2003 OL2007 OL2002

Keywords: kbofficealertid kbbug kberrmsg kbinterop kbnetwork kbnofix KB280962

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