Microsoft KB Archive/328599

= SMS: Optional Client Component Installation or Upgrade Does Not Work If CCIM Is Cycled During the Installation or Upgrade =

Article ID: 328599

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q328599



SYMPTOMS
An optional Systems Management Server (SMS) client component installation or upgrade may not be completed successfully if Client Configuration Installation Manager (CCIM) is cycled before Available Programs Manager (APM) starts its installation program. The following Smsapm32.log log entries are typically recorded if you experience this problem. Note that the component that does not run may vary, and may not be Swdist32.exe.

SCHED DATA : Attempting to enable 'i386\SWDist32.exe /s' for execution~ SCHED DATA : Return code = 0x80070057; The parameter is incorrect.; Could not enable program execution &quot;i386\SWDist32.exe /s&quot;.~ SCHED DATA : CAPScheduleData :: ReportStatus Called. SCHED DATA : CAPScheduleData :: ReportStatus processing for site code ISL SCHED DATA : CAPScheduleData :: ReportStatus, there are 0 active advertisements to report on. SCHED DATA : Return code = 0x80070057; The parameter is incorrect.; IsExecutePossible returned error -2147024809 for program 'i386\SWDist32.exe /s'~ SCHED DATA : Updating the status and scheduling of this job.~ SCHED DATA : Reporting status : APA_JOB_STATUS_INTERNAL_ERROR~ SCHED DATA : Setting job status to 0xa.~ SCHED DATA : Handling an error condition (0x80070057) for program WIN NT (I386) Install program name in package Software Distribution.~ SCHED DATA : Beginning with a job run status set to APA_RUNSTATUS_NOT_RUNNING.~



CAUSE
The  registry value is being removed before APM starts the optional client component installation program. This value is used by APM to build a path back to the Client Access Point (CAP), and is located under the following registry key:



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version         Size       File name         Platform -  02-Dec-2002  10:40  2.0.92.09         637,778  Apasetup.exe         Alpha 02-Dec-2002 10:40  2.00.1493.4163    295,184  Ccim32.dll           Alpha 02-Dec-2002 10:40  2.0.92.09       1,926,767  Ccmcore.exe          Alpha 02-Dec-2002 10:40  2.00.1493.4163  4,452,969  Clicore.exe          Alpha 02-Dec-2002 10:40  2.00.1493.4105    125,712  Clisvcl.exe          Alpha 02-Dec-2002 10:40  2.00.1493.4163     13,584  Cliver.exe           Alpha 02-Dec-2002 10:40                         67  Compverbase.ini      Alpha 02-Dec-2002 10:40                         67  Compversmsapm32.ini  Alpha 02-Dec-2002 10:40                         67  Compverswdist.ini    Alpha 02-Dec-2002 10:40  2.00.1493.4149     55,056  Cqmgr32.dll          Alpha 02-Dec-2002 10:40  2.00.1493.4146     75,536  Odpsys32.exe         Alpha 02-Dec-2002 10:40  2.00.1493.4146     83,216  Odpusr32.exe         Alpha 02-Dec-2002 10:40  2.00.1493.4159    327,952  Smsapm32.exe         Alpha 02-Dec-2002 10:40  2.0.92.09         694,809  Swdist32.exe         Alpha 02-Dec-2002 10:34  2.0.92.09         390,521  Apasetup.exe         x86 02-Dec-2002 10:34  2.00.1493.4163    182,096  Ccim32.dll           x86 02-Dec-2002 10:34  2.0.92.09       1,324,787  Ccmcore.exe          x86 02-Dec-2002 10:34  2.00.1493.4163  3,409,429  Clicore.exe          x86 02-Dec-2002 10:34  2.00.1493.4105     88,432  Clisvcl.exe          x86 02-Dec-2002 10:34  2.00.1493.4163      8,512  Cliver.exe           x86 02-Dec-2002 10:34                         67  Compverbase.ini      x86 02-Dec-2002 10:34                         67  Compversmsapm32.ini  x86 02-Dec-2002 10:34                         67  Compverswdist.ini    x86 02-Dec-2002 10:34  2.00.1493.4149     34,656  Cqmgr32.dll          x86 02-Dec-2002 10:34  2.00.1493.4146     54,128  Odpsys32.exe         x86 02-Dec-2002 10:34  2.00.1493.4146     60,784  Odpusr32.exe         x86 02-Dec-2002 10:34  2.00.1493.4159    249,200  Smsapm32.exe         x86 02-Dec-2002 10:34  2.0.92.09         640,761  Swdist32.exe         x86 Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

Using the Hotfix Installer
Note This method is only for Intel-based computers.
 * 1) Create a folder in a location that is accessible to your SMS site servers.
 * 2) Copy the update file (Q328599.exe) and platform folders to the new folder. The folder structure must be arranged so that the update file is located one folder &quot;above&quot; the platform folders.
 * 3) From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative credentials.
 * 4) Quit the SMS Administrator console if it is running.
 * 5) Run Q328599.exe, and then follow the instructions in the wizard.

Manual Installation

 * 1) Create a folder in a location that is accessible to your SMS site servers.
 * 2) Copy the platform folders that contain the hotfix files to the folder that you created.
 * 3) From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative credentials.
 * 4) Quit the SMS Administrator console if it is running.
 * 5) Stop all SMS services.
 * 6) Replace the Ccim32.dll, Clisvcl.exe, Cqmgr32.dll, Odpsys32.exe, Odpusr32.exe, and Smsapm32.exe files in the  \Bin\  folder with the versions from the hotfix.
 * 7) Replace the Swdist32.exe file in the  \Inboxes\Clicomp.src\SWDist\  folder with the version from the hotfix.
 * 8) Replace the Apasetup.exe file in the  \Inboxes\Clicomp.src\Smsapm32\  folder with the version from the hotfix.
 * 9) Replace the Ccmcore.exe and Clicore.exe files in the  \Inboxes\Clicomp.src\Base\ folder with the versions from the hotfix.
 * 10) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file from the hotfix. Note that you must rename the Compverswdist.ini file to Compver.ini.
 * 11) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Note that you must rename the Compversmsapm32.ini file to Compver.ini.
 * 12) Replace the Compver.ini file in the  \Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Note that you must rename the Compverbase.ini file to Compver.ini.
 * 13) Restart the SMS Services



WORKAROUND
Do not cycle CCIM manually (by using the Update Configuration button in the Systems Management tool in Control Panel, or by using Setevnt.exe) while optional components are being installed.

If an SMS client component installation or upgrade has already not completed successfully because of the issue that is described in this article, note that CCIM causes APM to retry the component installation within 60 minutes. The installation or upgrade should succeed during the next CCIM retry cycle. If you cannot wait for CCIM to retry the operation, either restart the &quot;SMS Client Service&quot; service, or start CCIM again by running the Setevnt.exe utility from the SMS Support Tools.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

Keywords: kbqfe kbhotfixserver kbdiscovery kbsms200presp5fix kbbug kbfix KB328599

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