Microsoft KB Archive/834365

= You receive a “Connection Error: 0x800ccc19 – The connection to the Server times out” error message when you send or receive e-mail =

PSS ID Number: 834365

Article Last Modified on 4/12/2004

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The information in this article applies to:


 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002
 * Microsoft Outlook 2000
 * Microsoft Outlook Express 6.0

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SUMMARY
''When you try to send or to receive e-mail messages in Microsoft Outlook or in Microsoft Outlook Express, you may receive an error message. This issue may occur if the McAfee Personal Firewall program is installed or is incorrectly configured on your computer. This article discusses a method to resolve this issue.''



SYMPTOMS
When you try to send or to receive e-mail messages in Microsoft Outlook or in Microsoft Outlook Express, you may receive one of the following error messages:

Your smtp server has not responded in 60 sec would you like to Wait / Stop.

A time-out occurred while communicating with the server Error Number: 0x800ccc19

You may also receive an error message that includes one or more of the following error codes:
 * 0x800ccc15
 * 0x8004201a
 * 0x80042108
 * 0x800ccc0e
 * 0x800ccc0d



CAUSE
This issue may occur if both of the following conditions are true:
 * You have a McAfee Personal Firewall program installed on your computer.
 * The McAfee Personal Firewall program is damaged or is incorrectly configured on your computer.



RESOLUTION
Use one of the following methods to resolve this issue.

Method 1
Check your configuration settings in the McAfee Personal Firewall program, and make sure that Microsoft Outlook or Microsoft Outlook Express has full access.

For more information about how to configure McAfee Personal Firewall, visit the following McAfee Web site:

http://www.mcafee.com

Method 2
Remove and reinstall the McAfee Personal Firewall program. The reinstallation process recreates the application signature file that is used by the firewall. Additionally, this process makes sure that both Outlook and Outlook Express are included in the list of programs where Internet access is permitted.

To remove the McAfee Personal Firewall program from your computer, follow these steps.

For Microsoft Windows 2000

 * 1) Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
 * 2) Click Change or Remove Programs tab, click McAfee Personal Firewall plus in the list of installed programs, and then click Change/ Remove.
 * 3) Click Close.
 * 4) Restart the computer.

For Microsoft Windows XP

 * 1) Click Start, and then click Control Panel.
 * 2) Click Add or Remove Programs
 * 3) On the Change or Remove Programs tab, click McAfee Personal Firewall plus in the list of installed programs, and then click Remove
 * 4) Restart the computer.

Note You can also remove the McAfee Personal Firewall by using the uninstaller utility that is provided with McAfee Personal Firewall plus or with the McAfee Security Center software. For more information, see the product documentation for the McAfee Personal Firewall.

To reinstall the McAfee Personal Firewall program on your computer, follow these steps.

For Windows 2000

 * 1) Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
 * 2) Click Add New Programs tab, and then click CD or Floppy.
 * 3) Insert the McAfee Personal Firewall plus installation CD in the CD-ROM/DVD drive, click Browse to locate the set up file, and then click Finish.
 * 4) Follow the instructions to complete the installation.
 * 5) Restart the computer.

For Windows XP

 * 1) Click Startand then click Control Panel.
 * 2) In the Control Panel, click Add New Programs tab, and then click CD or Floppy.
 * 3) Insert the McAfee Personal Firewall plus installation CD in the CD-ROM/DVD drive, click Browse to locate the set up file, and then click Finish.
 * 4) Follow the instructions to complete the installation.
 * 5) Restart the computer.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbpending kberrmsg kbprb KB834365

Technology: kbOutlook2000Search kbOutlook2002 kbOutlook2002Search kbOutlook2003 kbOutlook2003Search kbOutlookExpress600 kbOutlookExpress600Search kbOutlookExpressSearch kbOutlookSearch kbZNotKeyword3

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