Microsoft KB Archive/300945

= OAER: FrontPage 2002 Quits Unexpectedly When You Delete an ActiveX Control =

Article ID: 300945

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft FrontPage 2002 Standard Edition

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This article was previously published under Q300945



SYMPTOMS
When you insert an object such as a Microsoft Excel chart, a Microsoft PowerPoint slide, or any other form of ActiveX control, and then you try to delete the object by using the BACKSPACE key, Microsoft FrontPage then quits unexpectedly and you may receive the following error message:

Microsoft FrontPage has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

Note When you view the data in the error report, the report contains an error message that is similar to the error message that is listed at the beginning of this article.



CAUSE
This problem may occur if all the following conditions are true, and they occur in the given order:
 * 1) In FrontPage 2002, the Show All option is not selected. The page elements remain hidden.
 * 2) You insert an ActiveX control into a page, such as an Excel chart or a PowerPoint slide.
 * 3) You delete the ActiveX control by pressing the BACKSPACE key.



WORKAROUND
To temporarily work around this problem, use one of the following steps:
 * Click Show All on the standard toolbar so that page elements are visible before you press BACKSPACE to delete the object.

Note The Show All command shows or hides page elements, such as line breaks, paragraph marks, bookmarks, and form outlines, and placeholder icons for unknown HTML tags and script.

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 * With the object selected, press DELETE.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Keywords: kbdta kberrmsg kbfix kbgrpmose kbprb kbprod2web KB300945

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