Microsoft KB Archive/105016

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Office: Can't Run Office Setup Program with Monochrome Display

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Q105016

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The information in this article applies to:


 * Microsoft Office for Windows, version 3.0
 * Microsoft Excel for Windows, versions 4.0, 4.0a

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SYMPTOMS
When you run the Setup program for Microsoft Office version 3.0 for Windows, you may receive the error message "General Protection Fault in Module SETUP.ENG at XXXX:XXXX."

CAUSE
This error may be caused by a monochrome video driver. Although applications such as Windows, Microsoft Excel, and Word support monochrome displays, the Office Setup program does not.

The Microsoft Office Setup program requires a VGA or higher resolution video driver.

WORKAROUND
To work around this problem, do one of the following:


 * Install each application individually from its respective Setup program.
 * Use a VGA or higher resolution video driver.

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