Microsoft KB Archive/115864

= GP Fault in EXCEL.EXE Opening Word Document =

Article ID: 115864

Article Last Modified on 8/16/2005

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APPLIES TO


 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Word 95 Standard Edition
 * Microsoft Excel 5.0 Standard Edition

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This article was previously published under Q115864



SYMPTOMS
A general protection (GP) fault may occur when you open a Word for Windows document that contains a linked Microsoft Excel graph if Delrina WinFax Pro version 4.0 is installed on your computer.



CAUSE
The GP fault occurs if the Microsoft Excel 4.0 macrosheet, named MSEXCEL4.XLM, exists in your Microsoft Excel XLSTART subdirectory. MSEXCEL4.XLM is a file that WinFax Pro version 3.0 installs.



STATUS
Delrina has confirmed this to be a problem with WinFax Pro 4.0. For more information, contact Delrina WinFax Pro 4.0 product support at (416) 443-4390.

Delrina recommends that you do the following to avoid the GP fault in Microsoft Excel:


 * 1) Remove the MSEXCEL4.XLM file from your Microsoft Excel XLSTART subdirectory.
 * 2) Copy the MSEXCEL5.XLS file from your WinFax Pro 4.0 program directory to your Microsoft Excel XLSTART subdirectory. MSEXCEL5.XLS appears in the WinFax Pro 4.0 program directory if you installed the Microsoft Excel macros when you installed WinFax Pro.

The WinFax Pro products included here are manufactured by Delrina, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 6.00a thirdparty 6.00c word95 word7 word6 winword third party officeinterop

Keywords: kbprint KB115864

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