Microsoft KB Archive/935014

= Error message when you try to read from or write to a Remote Recover client system: &quot;Windows- Fatal Application Exit&quot; =

Article ID: 935014

Article Last Modified on 7/3/2007

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APPLIES TO


 * Winternals Administrator's Pak 4.2
 * Winternals Administrator's Pak 5.0

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SYMPTOMS
You connect a computer to a Remote Recover client system. When you try to read from or write to the client computer, you may receive the following error message:

Windows- Fatal Application Exit



CAUSE
This problem occurs because the subnet mask of the client computer differs from the subnet mask of the DHCP server.



WORKAROUND
To work around this problem, reset the subnet mask of the client computer. To do this, follow these steps:
 * 1) Initiate the Remote Recover client disk creator.
 * 2) When you are prompted to clear the DHCP check box, click to clear the check box.
 * 3) Type the correct subnet mask value for the client environment.
 * 4) Click to select the DHCP check box.
 * 5) Continue with disk creation.

Complete the disk creation. Then, you can restart the client computer, mount available drives, and access all the data.

Additional query words: Winternals KB 30115, fatal,exit,Remote Recover

Keywords: kbtshoot kbexpertiseinter KB935014

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