Microsoft KB Archive/306749

= ENC2002: ShockWave Script Error When You Double-Click Back Button =

Article ID: 306749

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2002 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2002 Standard Edition
 * Microsoft Encarta Reference Library 2002
 * Microsoft Encarta Reference Library 2002

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This article was previously published under Q306749



SYMPTOMS
After you visit the following Interactivities

- City Climate

- Population chart

and then double-click the Back button, you may receive the following message:

Shockwave

Script error. Continue?

Yes No

If you do not click either Yes or No, you receive the following error message:

One or more core application components are not functioning properly. Some features of Encarta Encyclopedia will not work. Click OK to continue without fixing the problem. Click Cancel to exit the encyclopedia.

If you click Cancel, you receive the following Watson error message:

Encarta 2002 has encountered a problem and needs to close. We are sorry for the inconvenience.

AppName: enc2002.exe

AppVer: 11.0.1013.809

ModName: unknown

ModVer: 0.0.0.0

Offset: 6906ee8f



CAUSE
This behavior occurs when you click the Back button twice.



RESOLUTION
To resolve this issue when you use the Back button, click the button only once. Wait for a response before you click Back a second time.

To work around this issue, click Yes or OK when you receive the initial script error message.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: ERL ERS

Keywords: kbbug KB306749

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