Microsoft KB Archive/255842

= SMS: Status Manager Loses Status Messages During Shutdown =

Article ID: 255842

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q255842



SYMPTOMS
On primary sites, when Status Manager processes status messages, it batches them up before committing them to the database for efficiency and scalability reasons. The status messages are processed into the site database, but these messages may be lost during a shutdown.



CAUSE
When it processes a message, Status Manager checks the registry to get the next ID to use as a primary key to insert the message into the database. If it cannot get the next ID key from the registry, it dumps the batched status messages. During a system shutdown, there is a possibility that Status Manager will not be able to retrieve the registry value. This occurs because the base class registry method that Status Manager uses tries to contact the security subsystem and a "Cannot connect to RPC server" error message occurs because the security subsystem is not available.



WORKAROUND
To prevent a primary site from losing status messages, stop the SMS_Executive service before rebooting the server.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms

Keywords: kbbug kbprb KB255842

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