Microsoft KB Archive/275653

= XCON: MTA Stops Unexpectedly in SNPUPUTN While Accessing Object in Database =

Article ID: 275653

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q275653





SYMPTOMS
The Exchange Server version 5.5 Service Pack 3 message transfer agent (MTA) may stop unexpectedly with a call stack that is similar to the following when the MTA attempts to gain access to a particular object in the MTA database:

FramePtr RetAddr   Param1   Param2   Param3   Function Name 068afb30 004f56d3  08293ae0 00000003 034b8a5a EMSMTA!snpuputn+0x4e 068aff28 004ea2f9  00554b13 00694aa8 034e8508 EMSMTA!otpmrfo+0x923 068aff48 004ea186  00554b13 0884cf90 000041e8 EMSMTA!otpmmai2+0x129 068aff8c 00554b98  000041e8 034e4305 00000013 EMSMTA!otpmmain+0x3c6 068affb8 77f04ee8  00000013 000041e8 034e4305 EMSMTA!sbpiwbep+0x58 068affec 00000000  00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x51

The MTA may log several events that are similar to the following before the MTA stops unexpectedly:

Event ID: 2182

An MTA database server error was encountered while copying an object. Called from MTA. Procedure 124. Database error code: ODXFATAL - Internal or Application Error. Object at fault: 060008AC. [DB Server DISP:FANOUT 19 269] (14)

Event ID: 9405

An unexpected error has occurred which may cause the MTA to terminate. Error: Access violation (0xc0000005) at Address 0x436fde reading from 0x31206. [BASE DISP:FANOUT 19] (16)

Event ID: 9405

An unexpected error has occurred which may cause the MTA to terminate. Error: Releasing unowned write lock 5589790. [BASE DISP:ROUTER 30] (16)

In this particular case, the MTA stops while it attempts to gain access to object 060008AC or db0008ac.dat, which the MTA referenced in the event ID 2182 error message.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



WORKAROUND
To work around this problem, run MTACheck several times. This may enable the MTA to restart.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Additional query words: xmrp terminates stop responding

Keywords: kbbug kbexchange550presp5fix kbexchange550sp4fix kbfix kbqfe KB275653

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