Microsoft KB Archive/183754

= DMM: Cannot Send to Mailing Service =

Article ID: 183754

Article Last Modified on 10/8/2003

-

APPLIES TO


 * Microsoft Direct Mail Manager for Windows
 * Microsoft Office 97 Small Business Edition 2.0

-



This article was previously published under Q183754



SYMPTOMS
After you select to send your mailing to a mailing service, the following error message may be displayed:

Error (32003) - Login has failed

This error occurred when attempting to connect to your mail server. Direct Mail Manager requires a MAPI compliant e-mail system for transfer of your mailing data to the mailing service.

After you click OK, the following message appears:

If you are not using a MAPI compliant e-mail system, you can 'manually' e-mail your contact information (name, phone number, e-mail address), document ( :\ to your address list) and data file (C:\Program Files\Microsoft Office\Office\Direct Mail Manager\mergedata.txt) to . Refer to help for more information.

NOTE: The  in the above message is one of the following:   Mailing Service                  Mailing Service E-mail Address ---  DirectNET+ from Pitney Bowes     dnetsub@directnet.pb.com

NeopostExpress from Neopost     services@NeopostExpress.com



CAUSE
This functionality is by design. Direct Mail Manager only supports messaging application programming interface (MAPI) compliant clients. If you do not have a MAPI-compliant e-mail system, Direct Mail Manager will not be able to automatically send your mailing to a Mailing Service.



RESOLUTION
Install Microsoft Outlook or other MAPI compliant e-mail system.



WORKAROUND
Use your non-MAPI compliant e-mail system (for example: Lotus CC:Mail) to manually send your mailing information to the Mailing Service. Be sure to include the following information in your e-mail message:


 * Your name


 * Your phone number


 * Your e-mail address


 * Your address list file


 * The Mergedata.txt file (located in the "C:\Program Files\Microsoft Office\Office\Direct Mail Manager" folder

