Microsoft KB Archive/314096

= Advanced troubleshooting for issues that occur when you are installing a new CD or DVD drive on Windows XP =

Article ID: 314096

Article Last Modified on 11/12/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q314096



This article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you may want to ask someone for help or contact support. For more information about how to contact Microsoft support, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/





For a Microsoft Windows 2000 version of this article, see 126380.



INTRODUCTION
This article describes how to troubleshoot issues that may occur when you try to install a new or a second CD or DVD drive into your existing computer in Windows XP. Windows XP may not recognize the new CD or DVD drive.

For more information about how to troubleshoot problems when Windows XP cannot read a CD or a DVD, click the following article number to view the article in the Microsoft Knowledge Base:

321641 How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or a DVD

For more information about how to troubleshoot problems when you write data to a CD-R or CD-RW in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

324129 How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows XP



Advanced troubleshooting

 * Determine whether the CD or the DVD drive is located on the Hardware Compatibility List.
 * Determine the CD or the DVD drive type:
 * IDE
 * SCSI
 * NON-SCSI

Locate the manufacturer and part number of your CD or your DVD drive on the Hardware Compatibility List. If your drive is not listed on the Hardware Compatibility List, contact the manufacturer of the drive. To check whether your CD or your DVD drive is located on the Hardware Compatibility List, follow these steps:  To view the latest Windows XP Hardware Compatibility List, visit the following Microsoft Web site:

http://winqual.microsoft.com/HCL/Default.aspx?m=x

 In the Devices left navigation pane, point to Storage, and then click Optical Disk Drive. Select the manufacturer of your CD or your DVD drive from the Company drop-down list, and then click GO. Locate your CD or your DVD drive part number from the product list.

If your CD or your DVD drive is not listed, contact the device manufacturer for a Windows device driver or for compatibility information.

If your CD or your DVD drive is listed, click the name of the drive in the Product Name column to see the notes about certification and driver availability.

Installation troubleshooting for a SCSI CD or DVD drive
In addition to the CD or the DVD drive part number, you have to determine whether the SCSI controller is listed on the Windows XP Hardware Compatibility List. To do this, follow these steps:  To view the latest Windows XP Hardware Compatibility List, visit the following Microsoft Web site:

http://winqual.microsoft.com/HCL/Default.aspx?m=x

</li> In the Devices left navigation pane, point to Storage, and then click Adapters & Controllers.</li> Select the manufacturer of your SCSI controller from the Company drop-down list, and then click GO.</li> Locate your SCSI controller from the product list.

If your SCSI controller is not listed, contact the controller manufacturer for an updated driver or for more compatibility information.

If your SCSI controller is listed, click the name of the controller in the Product Name column to see the notes about certification and driver availability.</li></ol>

As soon as you have determined that the CD or the DVD drive and the SCSI controller are compatible with Windows XP, follow these steps to troubleshoot issues that you are still experience with the drive:  Verify that the CD or the DVD drive is installed according to the manufacturer's specifications.</li> If you installed a SCSI CD or DVD drive:  Verify that the SCSI bus is stopped correctly. On a SCSI bus, the last SCSI device should be stopped by using a terminator that is provided by the manufacturer. For more information about termination, see the documentation for the SCSI adapter.</li> Verify the CD or the DVD SCSI ID. The SCSI ID of the CD or the DVD drive is typically set to SCSI ID 2 or higher. Make sure that the CD or the DVD drive is not configured to use the same SCSI ID that another device is using. For information about how to set or how to change the SCSI ID of your CD or your DVD drive, see the documentation for the CD or the DVD drive.</li> Verify that the SCSI ID of the SCSI controller is set to SCSI ID 7.</li> Verify that no other adapters are configured by using settings that conflict with the SCSI controller settings.</li> Look in the Microsoft Windows Event Viewer for error messages that apply to the CD or the DVD drive or the SCSI controller. To do this, follow these steps:  Click Start, and then click Control Panel.</li> <li>Double-click Administrative Tools, and then double-click Computer Management.</li> <li>In the left pane, expand Event Viewer, and then click System to view the system log in the right pane for error messages that apply to the CD or the DVD drive or the SCSI controller.</li></ol> </li> <li>Verify that Device Manager detects the SCSI controller and the CD or the DVD drive, and that your device is working correctly. To do this, follow these steps: <ol> <li>Click Start, right-click My Computer, and then click Properties.</li> <li>Click the Hardware tab.</li> <li>Under Device Manager, click Device Manager.</li> <li>Find your device on the list of devices.</li></ol> </li></ol> </li></ol>

Troubleshooting the installation of an IDE CD or DVD drive
If you installed an IDE CD or DVD drive, follow these steps: <ol> <li>Make sure that you are using a device driver that is designed for the IDE controller to which the CD or the DVD drive is attached. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>See the product documentation that is included with your CD or your DVD drive, and note the device drivers that the manufacturer recommends.</li> <li>In Device Manager, verify that the device driver that the manufacturer recommends matches the device driver that is installed.</li> <li>If the device driver does not match, contact the manufacturer of the CD or the DVD drive to obtain a device driver that is designed for the IDE controller to which the CD or the DVD drive is attached.</li></ol> </li> <li>If the manufacturer does not provide a specific driver for your IDE controller, install the IDE controller driver that is included with Windows XP. This driver is compatible only with IDE CD or DVD drives that are ATAPI 1.2-compliant. To verify the ATAPI compliance level of your CD or your DVD drive, contact the manufacturer of the CD or the DVD drive. To install the IDE controller driver that is included with Windows XP, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Right-click the IDE controller driver that you want to replace, and then click Update Driver.</li> <li>Follow the instructions that appear on the screen to update the driver.</li></ol> </li></ol>

Troubleshooting the installation of a CD or a DVD drive that uses a proprietary, non-SCSI interface
If you try to install a CD or a DVD drive that uses a proprietary, non-SCSI interface, follow these steps:
 * 1) Verify that the correct device driver is installed. To do this, run Windows XP Setup and select Add/Remove SCSI Adapters on the Options menu.

Note You must have your original device driver disk available to install during this procedure.
 * 1) Check the Windows XP Read Me file (Readme.wri) and the Windows XP HCL for notes that apply to your proprietary, non-SCSI interface CD or DVD drive.

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