Microsoft KB Archive/197837

= WD2000: Incorrect Results Using Quotation Marks, Comma, or Backslash in Conditional Merge =

Article ID: 197837

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q197837





SYMPTOMS
When you use a conditional MERGEFIELD for a result that includes quotation marks, the result of the field contains a backslash.

For example, if you have the following conditional statement in your mail merge main document, which uses backslashes to have quotation marks appear in the result of a true condition for a record

{IF {MERGEFIELD name} = "Jo Brown" "\"Now is the time...\"" "false condition"}

you would expect to receive the result of "Now is the time" on a true statement. However, Word gives you the following result:

"Now is the time...\"

NOTE: This problem may also occur with commas or backslashes.



Method 1: Use Two Apostrophes
Instead of using \" (backslash double-quotation mark), use two apostrophes ('') and remove the backslash.

Method 2: Use the Edit/Replace Command
To work around this problem, use a unique character in place of the quotation mark. After the merge is completed, use the Replace command to search for the unique character, and replace it with a quotation mark. (Note that the character you choose must not occur elsewhere in your document.)

Example
In the merge field, use the pound sign instead of quotation marks.

{IF {MERGEFIELD name} = "Jo Brown" "#Now is the time...#" "false condition"}

After the merge is completed, follow these steps to replace the pound sign with a quotation mark:


 * 1) On the Edit menu, click Replace.
 * 2) In the Find What box, type the unique character (the pound sign, in this example).
 * 3) In the Replace With box, type a quotation mark.

All instances of the unique character (the pound sign in this example) will be replaced with a quotation mark.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

197839 WD2000: Certain Characters Are Not Displayed in Field Results

Additional query words: quote mail merge else print condition

Keywords: kbprb KB197837

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