Microsoft KB Archive/119622

= WD6x: Power Macintosh Hangs When Using Word's Examples and Demos =

Article ID: 119622

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Word 6.0 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 6.01 for Macintosh

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This article was previously published under Q119622



SYMPTOMS
While running Examples And Demos on an Apple Power Macintosh, Word hangs (stops responding).



CAUSE
This problem occurs because HyperCard version 2.2, which ships with the Power Macintosh, gets into a low memory condition. This low memory situation causes HyperCard to hang (stop responding).

(Examples and Demos is a HyperCard stack. When Examples and Demos is run, HyperCard is started, and it opens the Examples and Demos stack.)



WORKAROUND
To avoid having your computer hang when you access Examples And Demos, allocate more memory to HyperCard by doing the following:


 * 1) In the Finder, click once on the HyperCard Player program icon.
 * 2) On the File menu, click Get Info. Set Preferred size to 1500 if memory is limited and you are using CBT from within Word or 2000 if memory is available and you are using CBT as a stand-alone application.
 * 3) Click Close in the top-left corner of HyperCard Player Info.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: locks up lock freeze freezes macword hang hung crash crashed locked frozen crashing quit quits stopped word6 crashes bomb bombs bombed

Keywords: kbinfo kbbug kbhardware KB119622

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