Microsoft KB Archive/935037

= You cannot mount an operating system after you log on to the ERD Commander 2003 environment =

Article ID: 935037

Article Last Modified on 7/18/2007

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APPLIES TO


 * Winternals Administrator's Pak 4.2
 * Winternals Administrator's Pak 5.0

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SYMPTOMS
After you log on to the ERD Commander 2003 environment, you cannot mount an operating system.



CAUSE
This problem occurs if ERD Commander 2003 does not have permission to read some drives or folders.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) On the ERD Commander 2003 logon screen, set the system root directory to be the root of the boot partition, and then click OK.

Note During the ERD Commander 2003 logon process, you are prompted by ERD Commander 2003 that ERD Commander 2003 cannot mount the registry hives.
 * 1) When the desktop of the operating system that you want to mount appears, open Windows Explorer, right-click the drives or the folders that ERD Commander 2003 does not have permission to read, and then click Properties.
 * 2) In the Properties dialog box, click Reset Permissions, and then click OK.

Note To reset permissions on all child objects, click to select the Reset permissions on all child objects check box.

ERD Commander 2003 will reset permissions for the drives or the folders to &quot;Everyone Full Access.&quot; Then, you can mount the operating system.



MORE INFORMATION
If you want to use Registry Editor, Event Viewer, or another operating system-specific feature of ERD Commander 2003, you have to exit the desktop of the operating system that you mounted. After you reset the permissions, ERD Commander 2003 recognizes the operating system that you mount.

Additional query words: Winternals KB 30140, drive, permisions, ERD Commander

Keywords: kbtshoot kbexpertiseinter KB935037

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