Microsoft KB Archive/281132

= &quot;Stop 0x50 in Win32k.sys&quot; Error Message =

Article ID: 281132

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q281132



SYMPTOMS
When you are running Terminal Services with multiple clients (for example, you may have Citrix clients with Citrix Serverfarm), you may receive multiple error messages on blue screens that are related to Win32k.sys. The following error message may be displayed:

STOP: 0x00000050 (0xf7f7f7fb, 0x00000000, 0xa0033dd0, 0x00000000)

PAGE_FAULT_IN_NONPAGED_AREA address 0xa0033dd0 in Win32K.sys



CAUSE
This behavior is caused by a problem in Win32k.sys.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date        Time     Version          Size      File name 5/31/2001 03:30p   5.0.2195.3649     222,480   Gdi32.dll 5/31/2001 03:44p   5.0.2195.3660   1,641,360   Win32k.sys(uniprocessor) 5/31/2001 03:32p   5.0.2195.3649     243,472   Winsrv.dll(uniprocessor) 5/31/2001 03:30p   5.0.2195.3649     379,664   User32.dll 5/31/2001 03:06p   5.0.2195.3660   1,641,360   Win32k.sys 5/31/2001 03:32p   5.0.2195.3649     243,472   Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbShell

Keywords: kbhotfixserver kbqfe kbbug kbfix kbshell kbwin2000presp3fix kbwin2000sp3fix KB281132

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