Microsoft KB Archive/821483

= Error message 25001 appears after you remove IntelliPoint or IntelliType and the Bluetooth stack =

Article ID: 821483

Article Last Modified on 3/8/2007

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APPLIES TO


 * Microsoft Wireless Entertainment Desktop 7000
 * Microsoft IntelliMouse Explorer for Bluetooth 2.0
 * Microsoft IntelliPoint 5.1
 * Microsoft IntelliType Pro 1.0
 * Microsoft Optical Desktop Elite for Bluetooth
 * Microsoft Wireless Optical Desktop for Bluetooth

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SYMPTOMS
After you remove IntelliPoint or IntelliType software and the Bluetooth stack, and then you try to reinstall IntelliPoint or IntelliType, you may receive a 25001 error message.

Note Installing IntelliPoint or IntelliType installs the Bluetooth stack.



CAUSE
This issue may occur if the bthport service registry key still exists on your computer. This registry key cannot be deleted because of the permissions that are configured on the Creator Owner account.



RESOLUTION
To resolve this issue, install Bluetooth stack before installing IntelliPoint or IntelliType software. To do this, follow these steps:  Insert your Bluetooth software CD-ROM, and then press SHIFT to prevent the program from starting automatically. Locate the following folder on the software CD-ROM:

Prereq\BthStack\Enu

 Double-click Q323183_wxp_sp2_x86_enu.exe. When the installation process is complete, close the CD-ROM folder. Click Start, and then click Control Panel. Double-click Add or Remove Programs. In the left pane, click Add New Programs, and then click CD or Floppy in the right pane.</li> Follow the instructions on the screen to complete the installation IntelliPoint or IntelliType.</li></ol>

Keywords: kberrmsg kbprb KB821483

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