Microsoft KB Archive/318151

= Error Message in Windows Messenger During an Automatic Upgrade =

Article ID: 318151

Article Last Modified on 3/19/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318151



SYMPTOMS
If the Windows Messenger client version 5.3 or earlier tries to update itself by downloading newer client software, you may receive the following error message:

Msmsgs.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is listed:

App Name    App Version   Module Name    Module Version   Offset -- Msmsgs.exe  Various       Wintrust.dll   Various          Various



WORKAROUND
To work around this issue, try either of the following methods:
 * Manually download the latest version of Windows Messenger from http://messenger.microsoft.com and then install it.
 * Allow Windows Messenger to upgrade in Background mode. In this mode, you are not prompted until the upgrade Setup.exe file is completely downloaded to the temporary folder.

Keywords: kbprb kbprod2web KB318151

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