Microsoft KB Archive/296965

= XADM: The Move Mailbox Operation May Be Unsuccessful and an Error Message May Be Displayed When Antivirus Software Is Installed =

Article ID: 296965

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q296965



SYMPTOMS
When you perform a move mailbox operation from an Exchange 2000 computer that has antivirus software installed, you may receive the following error message:

Error: Moving messages

CN=TestUser,CN=Users,

DC=Machine,DC=Company,DC=Com:

The MAPI call failed.

MAPI or an unspecified service provider.

ID no: 80004005-0000-00000000

Also, you may receive the following log in the Application event log:

Event Type: Error

Event Source: MSExchangeIS

Event Category: Move Mailbox

Event ID: 8501 Description:

Unable to move mailbox Test User.

A problem occurred while opening an attachment.

Parent folder name: Sent Items, parent message subject: Test Subject;

Error code: 0x50a.

Run Isinteg to check for any problem in the database &quot;First Storage Group\Private Information Store (Exchange)&quot;.

For more information, click http://search.support.microsoft.com/search/?adv=1.



CAUSE
This behavior can occur if the antivirus software that is installed on the computer is scanning the database while the move mailbox operation is being attempted.



RESOLUTION
To resolve this behavior, disable the antivirus software and restart the computer. If this step does not resolve the behavior, remove the antivirus software completely, and then restart the computer. When the mailboxes have been moved, the antivirus software can be re-enabled or reinstalled.



MORE INFORMATION
The 0x50a error that is mentioned in the event 8501 corresponds to ecVirusScanInProgress.

Additional query words: exch2kp2w

Keywords: kberrmsg kbprb KB296965

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