Microsoft KB Archive/307960

= Resources for troubleshooting display problems in Windows XP =

Article ID: 307960

Article Last Modified on 12/1/2007

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

-



This article was previously published under Q307960



In this article

 * SUMMARY
 * Problems that the Video Display Troubleshooter resolves
 * Starting the Video Display Troubleshooter
 * Using the Video Display Troubleshooter
 * Recommended Microsoft Knowledge Base Articles
 * Using the Microsoft Product Support Services Web site to find a solution



SUMMARY
This article is intended to help you use the Video Display Troubleshooter that is included in Windows XP Help and Support Center. This article also provides a list of online support services that may help you solve your problem.

Back to the top

Problems that the Video Display Troubleshooter resolves
The Video Display Troubleshooter includes step-by-step instructions for troubleshooting the following display problems in Windows XP:  You receive the following error message:

Display problems. This program can't continue.

 Your display flickers or is garbled. You cannot install your monitor. You are having a problem with the multiple-monitor feature. Videos or animations do not work correctly. You cannot set the video resolution above 640 X 480 with 16 colors.</ul>

Back to the top

How to start the Video Display Troubleshooter
If you are already familiar with Windows XP Help and Support Center, you can start the Video Display Troubleshooter automatically. To do so, [hcp://help/tshoot/tsdisp.htm click here].

If you are not yet familiar with Windows XP Help and Support Center, follow these steps to start the Video Display Troubleshooter. These steps will help you become familiar with this feature:
 * 1) Click Start, and then click Help and Support.
 * 2) Under Pick a Help Topic, click Fixing a problem.
 * 3) In the left pane, click Games, sound, and video problems.
 * 4) In the right pane, click Display Troubleshooter.

Back to the top

How to use the Video Display Troubleshooter

 * 1) Click the option that describes the problem that is occurring, and then click Next.
 * 2) Repeat step 1 until your problem is resolved or you have reached the end of the troubleshooting path. You can click Back to repeat the last step. To start the Display Troubleshooter again, click Start Over.

Back to the top

Recommended Microsoft Knowledge Base articles
For additional information about troubleshooting display issues in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

292460 How to troubleshoot the display adapter driver in Safe mode

296538 Hardware requirements for multiple-display support in Windows XP

283674 Description of DualView in Windows XP

Click here to view a list of other Windows XP display-related articles

Back to the top

<div class="summary_section">

How to use the Microsoft Product Support Services Web site to find a solution
If you cannot resolve the problem by using the Video Display Troubleshooter or by viewing the recommended Knowledge Base articles, you can use the Microsoft Product Support Services Web site to find a solution to your problem. The Microsoft Product Support Services Web site provides the following services: <ul> Searchable Knowledge Base

To search for technical support information and for self-help tools for Microsoft products, visit the following Microsoft Web site:

http://support.microsoft.com/search/?adv=1?ln=en-us&sd=gn

</li> Frequently Asked Questions

To view product-specific frequently asked questions and support highlights, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?pr=faqs

</li> To contact your counterparts, peers, and Microsoft Most Valuable Professionals (MVPs) over the Microsoft Product Support Newsgroups, visit the following Microsoft Web site:

http://www.microsoft.com/communities/default.mspx

</li> To find software and software updates on the Microsoft Download Center, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/Search.aspx

</li> To ask a support question by using the Web, to call Microsoft Product Support Services, or to provide feedback, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?pr=csshome

</li></ul>

Back to the top

Keywords: kbenv kbdisplay kbinfo kbtshoot KB307960

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.