Microsoft KB Archive/835311

= Internet Explorer 6 stops responding when you start it from a JavaScript hyperlink or from a Jscript hyperlink in an Office document =

Article ID: 835311

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you click a JavaScript or Jscript hyperlink in a Microsoft Office document, a Microsoft Internet Explorer 6 window opens but then stops responding and does not load the target of the hyperlink.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
<pre class="fixed_text">  Date         Time   Version       Size       File name ---  15-Jun-2004  16:49  6.0.3790.183  2,918,912  Mshtml.dll

Windows Server 2003 64-Bit Edition
<pre class="fixed_text">  Date         Time   Version       Size       File name    Platforms ---  15-Jun-2004  16:49  6.0.3790.183  8,212,992  Mshtml.dll   IA-64 15-Jun-2004 16:49  6.0.3790.183  2,918,912  Wmshtml.dll  x86

Windows XP
<pre class="fixed_text">  Date         Time   Version        Size       File name 14-Apr-2004 23:46  6.0.2800.1419  2,795,520  Mshtml.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Keywords: kbhotfixserver kbjava kbwinxppresp2fix kbwinserv2003presp1fix kbqfe kbfix kbbug KB835311

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