Microsoft KB Archive/945004

= Error message may appear in the Windows notification area when you update the Zune device software: &quot;A problem occurred during hardware installation&quot; =

Article ID: 945004

Article Last Modified on 12/4/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 80GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune software

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SYMPTOMS
When you update your Zune device to the current device software version, you may receive the following error message in the Windows notification area:

Found New Hardware.

A problem occurred during hardware installation. Your new hardware might not work properly.



CAUSE
This problem may occur if Windows recognizes that a device is present after the first restart during the device software update and if Windows did not have time to successfully enumerate the device before the device restarted again.



THINGS TO TRY
When this issue occurs, it is very likely that the device software did update successfully. If the device software did not update, try again to update the device software.

To determine whether the device software update was applied successfully, follow these steps:  Disconnect the device. Determine whether the current device software was installed successfully. To do this, follow these steps:  On the home screen, select settings, and then press the center of the Zune pad. Select about, and then press the center of the Zune pad. Select zune, and then press the center of the Zune pad.

For more information about the current device software update, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update your Zune device

  Reconnect the device to the computer to synchronize the device with the Zune software.</li></ol>

Keywords: kbzunesoftware kbzunehardware kbprb kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB945004

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