Microsoft KB Archive/838700

= You receive a &quot;Loading InfoPath templates to BAS SharePoint site failed&quot; error message when you run the BizTalk Server 2004 Configuration Wizard =

Article ID: 838700

Article Last Modified on 4/11/2005

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APPLIES TO


 * Microsoft BizTalk Server 2004 Developer Edition
 * Microsoft BizTalk Server 2004 Enterprise Edition
 * Microsoft BizTalk Server 2004 Partner Edition
 * Microsoft BizTalk Server 2004 Standard Edition

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SYMPTOMS
When you run the Microsoft BizTalk Server 2004 Configuration Wizard, and then you configure the Business Activity Messaging and Microsoft SharePoint Portal Server site, you may receive the following error message:

Loading InfoPath templates to BAS SharePoint site failed



CAUSE
This issue may occur if one or more of the following conditions are true:
 * Microsoft Internet Information Services (IIS) is not started.
 * The local computer name cannot be resolved.
 * The tempdb database in Microsoft SQL Server 2000 is set to a compatibility level of 70.
 * The identity of the IIS application pool has not been updated after a password reset.

This issue may also occur if URLScan is configured on the BAS computer and is blocking HTTP PUT requests. URLScan may have been manually installed, or URLScan may have been installed as part of the IIS Lockdown Tool. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

326444 How to configure the URLScan tool



RESOLUTION
To resolve the most common causes for this issue, follow these steps, and then run the BizTalk Server 2004 Configuration Wizard.

Start or restart IIS
To start IIS, follow these steps:
 * 1) Click Start, point to Administrative Tools, and then click Services. The Services dialog box appears.
 * 2) In the right pane, right-click IIS Admin Service, and then click Start.

If the service has already started, restart IIS. To do this, follow these steps:
 * 1) Click Start, point to Administrative Tools, and then click Services. The Services dialog box appears.
 * 2) In the right pane, right-click IIS Admin Service, and then click Restart.

Map the IP address to the computer name
To map the IP address to the computer name, follow these steps:  Click Start, click Run, type the following path, and then click OK:

%windir%\system32\drivers\etc

 Right-click the host file, and then click Open. In the Open With dialog box, click Notepad, and then click OK. Make sure that the IP address entry matches the computer name. To edit or to add an entry, see the example that is provided in the text file.

Change the compatibility level of the tempdb database to 80
To change the compatibility level for the tempdb database, follow these steps:
 * 1) On your computer that is running SQL Server 2000, click Start, point to Microsoft SQL Server, and then click Enterprise Manager.
 * 2) Expand the server that stores your databases, and then expand Databases.
 * 3) Right-click tempdb, click Properties, and then click Options.
 * 4) Under Compatibility, click Database compatibility level 80 in the Level list, and then click OK to save the changes.

Update the identity in the IIS Application Pool
To update the identity in the IIS Application Pool, follow these steps:
 * 1) Click Start, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.
 * 2) Expand  (local computer), expand Application Pools, right-click DefaultAppPool, and then click Properties.
 * 3) Click the Identity tab, type the updated password in the Password box, and then click OK.

Note After you update the identity of the IIS Application Pool, you must restart IIS.

If this issue still occurs, you can troubleshoot the issue by opening http:// in Microsoft Internet Explorer. The browser may provide an error message that includes additional information to help fix the issue.



MORE INFORMATION
For more information about Microsoft BizTalk Server 2004, visit the following Microsoft Web site.

http://www.microsoft.com/biztalk

Additional query words: BTS

Keywords: kbprb KB838700

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