Microsoft KB Archive/916360

= You cannot see your previous Groove workspaces after your Groove domain administrator sends the configuration code or activating identity to you =

Article ID: 916360

Article Last Modified on 3/16/2007

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
Your Groove domain administrator sends the configuration code or the activating identity to you. You successfully join the domain. However, you cannot see your previous Groove workspaces. Alternatively, you see them in a second identity.



CAUSE
If you already use Groove, and if you then receive a managed identity from your organization, you must convert your old identity to your new identity. Otherwise, you will have the following two identities:
 * A new managed identity that belongs to the Groove domain
 * An old unmanaged identity that belongs to all your workspaces

Note If your administrator also made your computer a managed device in the Groove domain, and enabled the policy to restrict the domain to managed identities, you may not be able to see the old identity. In this case, the administrator must disable that policy before you can convert the old identity.

If the Groove domain is not restricted to managed identities, you are prompted to convert the old identity when you activate the new identity. The default for this prompt depends on the domain policy and on the version of Groove that you are running.

If you refused the prompted conversion, you have an additional identity.



WORKAROUND
To work around this issue, ask your Groove administrator to send you a new configuration code or identity. After you receive the new code or identity, convert your identity. To do this, follow these steps, as appropriate for the version of Groove that you are running.

Microsoft Office Groove 2007

 * 1) On the File menu, click Exit to exit Groove. When you are prompted for confirmation, click Yes.
 * 2) Restart Groove, and then log on to your account.
 * 3) In the Launchbar, open the Help menu, and then click Configure Account.
 * 4) Enter the configuration code, and then click Next.
 * 5) Select your personal certificate, and then click Next.
 * 6) Verify that the Update your current identity (recommended) option is enabled, and then click Next.
 * 7) When you are prompted, exit and then restart Groove.

Note If you do not receive this prompt, wait five minutes, and then exit and restart Groove.

Groove Virtual Office 3.x or Groove Workspace 2.x

 * 1) On the File menu, click Exit to exit Groove. When you are prompted for confirmation, click Yes.
 * 2) Restart Groove, and then log on to your account.
 * 3) In the Launchbar, open the Help menu, and then click Activate Product.
 * 4) In the Activation wizard, click More, and then click the option to convert your existing identity.

After you follow these steps, you can delete the first unused managed identity.

Additional query words: TCN-00744 Groove2007

Keywords: kbexpertiseadvanced kbprb kbexpertiseinter kbtshoot KB916360

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