Microsoft KB Archive/932622

= FIX: A valid message may be incorrectly suspended in BizTalk Server 2004 Service Pack 2 =

Article ID: 932622

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2004 Standard Edition
 * Microsoft BizTalk Server 2004 Partner Edition
 * Microsoft BizTalk Server 2004 Enterprise Edition
 * Microsoft BizTalk Server 2004 Developer Edition

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SYMPTOMS
In Microsoft BizTalk Server 2004 Service Pack 2, a valid message may be incorrectly suspended. When you view the suspended message instance in the Health and Activity Tracking (HAT) tool, error code 0xc0c01b3a is displayed. Additionally, you cannot resume the suspended message.



CAUSE
Error code 0xc0c01b3a indicates that a database failure occurred because of a deadlock. When you perform a Microsoft SQL Profiler trace and turn on the deadlock trace flag, the trace shows that the following BizTalk Server stored procedures cause the deadlock:
 * dbo.bts_UpdateMsgbox_FileSend
 * dbo.bts_UpdateMsgbox_OrchestrationProcessor
 * bts_CopyTrackedMessagesToDTA



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have BizTalk Server 2004 Service Pack 2 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



WORKAROUND
To work around this problem, save the message in the HAT tool. Then, resubmit the message.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbbtsmessaging kbhotfixserver kbbts KB932622

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