Microsoft KB Archive/162571

= OL97: Inbox Assistant Not Available =

Article ID: 162571

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q162571



SYMPTOMS
The Inbox Assistant option on the Microsoft Outlook 97 Tools menu may appear dimmed and not available, even if you installed the Exchange Extensions add-in.



CAUSE
You are not using the Microsoft Exchange Server transport service in your profile. The Outlook Inbox Assistant is only available with the Exchange Server service installed. The Exchange Extensions add-in provides the Inbox Assistant option on the Tools menu; however, without a Microsoft Exchange Server transport service in the profile, you cannot use the Inbox Assistant.

Keywords: kbprb KB162571

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