Microsoft KB Archive/235962

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The information in this article applies to:


 * Microsoft Windows 98
 * Microsoft Windows 98 Second Edition

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SYMPTOMS
When you start a laptop computer which uses Advanced Configuration and Power Interface (ACPI) power management, you may be prompted for a hardware profile twice. If you create more than one hardware profile, and then restart your computer, you may receive the following message:

Windows cannot determine what configuration your computer is in. Select one of the following:

profile 1 name

profile 2 name

None of the above

Enter your choice:

After you make a selection, you may receive the following message:

Dock Change

Windows is unable to determine your hardware profile. Is "docked" the current profile?

Press Y for Yes or N for No

CAUSE
This issue occurs if you have multiple hardware profiles which cannot be automatically distinguished from each other. For example, if you have two "Docked" profiles which pertain to the same type of docking stations, but which have different devices enabled or disabled, you may experience this symptom.

RESOLUTION
To resolve this issue, you should read each prompt carefully, and select the same hardware profile during the second prompt as you selected at the first prompt.

STATUS
This behavior is by design.

MORE INFORMATION
This problem has been reported to affect various makes and models of laptop computers that use a BIOS that supports ACPI.

Additional query words:

Keywords         : kbhw kbui win98 winapm win98se Version          : WINDOWS: Platform         : WINDOWS Issue type       : kbprb Last Reviewed: July 6, 1999