Microsoft KB Archive/230838

= You receive a "Required registry information is missing and this application cannot run" error message when you start an Office 2000 program =

Article ID: 230838

Article Last Modified on 12/20/2005

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q230838



SYMPTOMS
When you start any Microsoft Office 2000 program, you may receive the following error message:

Required registry information is missing and this application cannot run. Please rerun setup to correct this problem.



CAUSE
This behavior will occur when Office licensing information is either damaged or is missing in the Microsoft Windows registry.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Run Microsoft Office setup.
 * 2) In the Microsoft Office 2000 Maintenance Mode dialog box, click Repair Office.
 * 3) Click Repair errors in my Office installation.
 * 4) Click Finish.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

