Microsoft KB Archive/97151

= Acer Computers Hang After Installing DoubleSpace =

Article ID: 97151

Article Last Modified on 11/23/1999

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APPLIES TO


 * Microsoft MS-DOS 6.0 Standard Edition
 * Microsoft MS-DOS 6.2 Standard Edition
 * Microsoft MS-DOS 6.22 Standard Edition

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This article was previously published under Q97151



SYMPTOMS
This information applies to both Microsoft DoubleSpace and Microsoft DriveSpace. For MS-DOS 6.22, use DRVSPACE in place of DBLSPACE for commands and filenames.

Your Acer computer stops responding (hangs) after you install DoubleSpace.



CAUSE
According to Acer Technical Support, 386 11/16SX and 386 11/20SX machines with BIOS revisions earlier than 1.2 revision 4 hang after you install DoubleSpace.



RESOLUTION
According to Acer Technical Support, you need to upgrade to BIOS version 1.2 revision 4 to correct this problem. For more information, about the BIOS upgrade, contact Acer Technical Support. For more information, query on the following words in the Microsoft Knowledge Base:

doublespace and setup and reboot and hangs

Acer computers are manufactured by Acer Technologies Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 6.00 i.2r4 dblspace double space 6.20 dblspace.exe 3rdparty

Keywords: KB97151

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