Microsoft KB Archive/253382

= Error Message: Unable to Display Security Information =

Article ID: 253382

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q253382



SYMPTOMS
After you install Security Configuration Manager (SCM) on a Windows NT 4.0-based server or workstation, you may not be able to use Windows NT Explorer on that computer to remotely administer file permissions on other Windows NT-based computers on the network.

This problem most commonly occurs on computers that are running localized versions of Windows NT when you try to view permissions on computers running the English-language version of Windows NT. The problem may also occur when both computers are running the same language version of Windows NT.

When you try to view file permissions on a remote computer over the network after installing SCM, you may receive the following error message:

Unable to display security information

In the French-language version of Windows NT:

Impossible d'afficher les informations de securite

In the German-language version of Windows NT:

Die Sicherheitseinstellungen konnen nicht angezeigt werden

In a Network Monitor capture of network traffic from the computer with the problem, you may see the computer trying to resolve "BUILTIN" or "NT AUTHORITY" as NetBIOS names immediately before the error message is displayed.



CAUSE
Security Configuration Manager is included with Windows NT 4.0 Service Packs starting with Service Pack 4, and runs as a part of Explorer.exe to provide compatibility with Microsoft Windows 2000.

The new version of SCM cannot handle information on domain BUILTIN and NT AUTHORITY accounts returned by remote computers in the domain.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time   Version        Size     File name     Platform -  02/03/00  14:46  4.0.1381.7040  155,408  Lsasrv.dll   i386 11/28/00 21:21  4.0.1381.7086   84,240  Ntmarta.dll  i386 02/03/00 14:44  4.0.1381.7040  254,224  Lsasrv.dll   alpha 11/28/00 21:19  4.0.1381.7086  140,048  Ntmarta.dll  alpha



WORKAROUND
Disable SCM as described in the following article in the Microsoft Knowledge Base, or use File Manager for remote administration of file permissions on other Windows NT-based computers:

195509 Installing SCM from SP4 Changes Windows NT 4.0 ACL Editor



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: sce mssce mssce.exe

Keywords: kbhotfixserver kbqfe kbbug kbfix KB253382

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