Microsoft KB Archive/279061

= Error Message: The Control Could Not Load. Please Contact Your System Administrator. =

Article ID: 279061

Article Last Modified on 10/22/2003

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition
 * Microsoft Commerce Server 2000 Standard Edition

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This article was previously published under Q279061



SYMPTOMS
When you attempt to open or save a property definition in the Business Desk Catalog Editor, you may receive the following error message:

The control could not load. Please contact your system administrator.



CAUSE
This error occurs because there is no code in Business Desk that checks for reserved XML characters such as the greater than symbol (&quot;>&quot;), the less than symbol (&quot;<&quot;), and the ampersand (&quot;&&quot;). At times, it may be possible to write these values through Business Desk. However, when reading the values, a dynamically generated XML document is created. Under most circumstances, these reserved characters will render this dynamic output as a malformed XML document, which Internet Explorer then fails to read properly.



WORKAROUND
Use the corresponding HTML character equivalents:

&lt; (instead of <) &gt; (instead of >) & (instead of &)

Or, avoid using these particular characters.



STATUS
Microsoft has confirmed that this is a problem in Commerce Server 2000.

Additional query words: plutonium

Keywords: kbbug kbpending KB279061

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