Microsoft KB Archive/237502

= OL2000: (IMO) Error Message: "Unable to logon to server using distributed password authentication..." =

Article ID: 237502

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q237502



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you attempt to connect to your Internet Service Provider (ISP), you may receive the following error message:

Unable to logon to server using distributed password authentication...



CAUSE
You have Secure Password Authentication turned on and your ISP's server does not require it.



RESOLUTION
Turn off Secure Password Authentication.



To Turn Off Secure Password Authentication

 * 1) Close Outlook.
 * 2) Click Start, point to Settings, and click Control Panel.
 * 3) Double-click the Mail, or Mail and Fax icon.
 * 4) In the Internet Accounts dialog box, click to select your Internet account, and then click Properties.
 * 5) On the Servers tab, click to clear the Log on using Secure Password Authentication check box.
 * 6) Click OK and then click Close.
 * 7) Start Outlook.

Additional query words: OL2K number: 0x800ccc18

Keywords: kbprb KB237502

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