Microsoft KB Archive/167759

= SMS: IE 3.01 Security Patch Causes SMSRUN16 to Stop Responding =

Article ID: 167759

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.1 Standard Edition
 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q167759



SYMPTOMS
Installation of the Microsoft Internet Explorer 3.01 Security Patch requires a restart to finish processing. During the initial log on to some Windows 95 Systems Management Server clients following this restart, Smsrun16.exe may either cause a general protection fault (GPF) or stop responding. Later logons are unaffected. A typical GPF looks like the following :

SMSRUN16 caused a general protection fault in module SMSRUN16.EXE at 0001:00001e07.

Registers:

EAX=00004d4c CS=2677 EIP=00001e07 EFLGS=00000212

EBX=00020000 SS=2667 ESP=00004a46 EBP=801d4d58

ECX=00010000 DS=2667 ESI=00025074 FS=013f

EDX=03e52667 ES=0000 EDI=000001e0 GS=0000

Bytes at CS:EIP:

26 83 7f 02 01 74 03 e9 ae 01 ff 36 8a 2f 8d 86

Stack dump:

507401e0 4a6f2667 2677a179 26674ab6 01a44109 00b301a4 4a7601d1 00010005

66000000 26676602 85e04a8d 4ab62677 1ad52667 00002667 26672c46 4a9a266f

If Smsrun16.exe stops responding, Package Command Manager (PCM) and Program Group Control (PGC) may not be initialized correctly; however, examination of the client's Smsrun.log file located in the Ms\Sms\Logs directory outlines how far the execution of Smsrun16.exe progressed before it stopped responding. [04/16/97 11:44:08] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Starting execution, command line =

[04/16/97 11:44:08] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Windows 95 network driver detected.

[04/16/97 11:44:08] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Logon root directory set to \\COLINHUNT\SMS_SHR An unhindered logon's Smsrun.log looks similar to the following, successful completion being indicated by the final "End of main message loop" entry : [04/15/97 14:32:28] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Starting execution, command line =

[04/15/97 14:32:28] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Win95 network driver detected.

[04/15/97 14:32:28] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Logon root dir set to  \\COLINHUNT\SMS_SHR

[04/15/97 14:32:29] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Searching top level windows for SMS Client

[04/15/97 14:32:30] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Launching C:\MS\SMS\BIN\appctl95.exe

[04/15/97 14:32:31] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Launching C:\MS\SMS\BIN\pcmwin16.exe /debug >pcmd.log

[04/15/97 14:32:31] C:\MS\SMS\BIN\SMSRUN16.EXE ==> Launching C:\MS\SMS\BIN\mifwin.exe /SMSLS

[04/15/97 14:32:31] C:\MS\SMS\BIN\SMSRUN16.EXE ==> End of main message loop.

CAUSE
The post-restart installation mechanism of the Security Patch causes Smsrun16.exe to be locked out.

WORKAROUND
To work around this problem, do either of the following:

 Restart the affected client and log on again.

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 Install Internet Explorer 3.02, rather than the 3.01 Security Patch. Internet Explorer 3.02 implements all the security fixes provided with version 3.01, but does not exhibit this problem.

STATUS
Microsoft has confirmed this to be a problem with Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms hang hung lock locked up freeze frozen IE

Keywords: kbconfig kbenv kbinterop kbnetwork kbprb KB167759

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