Microsoft KB Archive/829427

= FIX: &quot;Failed to execute Regsvr32.exe error code 5&quot; error message when you install Windows 2000 Service Pack 4 on a computer that is running IIS 5.0 =

Article ID: 829427

Article Last Modified on 10/26/2005

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APPLIES TO


 * Microsoft Internet Information Services 5.0
 * Microsoft Windows 2000 Standard Edition

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SYMPTOMS
When you install Microsoft Windows 2000 Service Pack 4 on a computer that is running Microsoft Internet Information Server (IIS) 5.0, you may receive the following error message:

&quot;Failed to execute regsrv32.exe Error code: 5&quot;

You may see the following error message in the Event Viewer: Event ID: 4374

Source: NtServicePack

Description: &quot;Windows 2000 Service Pack 4 installation failed, leaving Windows 2000 partially updated. An error in updating your system has occurred.&quot;

At this point, the service pack uninstalls, and the system reverts to the original configuration before the installation of the service pack.



CAUSE
The Iischema.dll file cannot update the IIS metabase.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
Microsoft recommends that you restart IIS after you apply this hotfix.

File information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbwin2000presp5fix kbqfe kbbug kbfix KB829427

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