Microsoft KB Archive/257945

= OFF2000: Non-English (U.S.) Programs May Not Start on English (U.S.) Operating Systems =

Article ID: 257945

Article Last Modified on 4/17/2006

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q257945



SYMPTOMS
When you start a non-English (U.S.) version of any of the Microsoft Office 2000 programs, one of the following symptoms may occur.

Microsoft Access 2000
You receive the following error message:

Can't find language dll

Microsoft Excel 2000
No error message is displayed, and Excel 2000 does not start.

Microsoft FrontPage 2000
You receive the following error message:

FRONTPG caused an invalid page fault in module FRONTPG.EXE at 015f:0041c7a5

Microsoft Outlook 2000
You receive the following error message:

The operation failed due to an installation problem. Restart Outlook and try again. If the problem persists, please reinstall.

Microsoft PowerPoint 2000
No error message is displayed, and PowerPoint 2000 does not start.

Microsoft Word 2000
No error message is displayed, and Word 2000 does not start.



CAUSE
These symptoms occur if the following are true:

 You are running the English (U.S.) version of one of the following operating systems:

 Microsoft Windows 95 or Microsoft Windows 98 Microsoft Windows NT 4.0 Microsoft Windows 2000

-and-

 You installed and removed the English (U.S.) version of Office 2000. -and-

 You then installed a non-English (U.S.) version of Office 2000.</li></ul>

It is not a supported configuration to install a non-English (U.S.) version of Microsoft Office 2000 on a non-matching language version of Windows. For additional information about supported configurations for Office 2000, click the article number below to view the article in the Microsoft Knowledge Base:

251151 OFF2000: Supported Configurations for Office 2000

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WORKAROUND
You can work around this problem by running the Language Version utility (Langver.exe), which is included in the Office Resource Kit core tool set. The Office 2000 Resource Kit core tool set is available for download from the following Microsoft Web site:

http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm#orktools

To run the Language Version utility, follow these steps:
 * 1) On the Start menu, point to Programs, point to Microsoft Office Tools, point to Microsoft Office 2000 Resource Kit Tools, and then click Language Version.
 * 2) In the Use defaults for edit box, select the language you want. By default, the dialog box appears with the language of the operating system that is selected.

Administrators use the Language Version utility to change the LCID settings in the localized Windows registry, so that Office 2000 is installed with the correct language features.

NOTE: You can also run the Langver.exe utility on an English version of Windows to reset Office 2000 language settings; however, this use of the tool is not supported.

Additional query words: OFF2000 localized localization nonenglish

Keywords: kbprb KB257945

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