Microsoft KB Archive/307344

= OL2000: You Cannot Log On to Exchange Server 2000 with a UPN Style Logon in the Japanese Version of Outlook 2000 =

Article ID: 307344

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Outlook 2000 Service Pack 1

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This article was previously published under Q307344



For a Microsoft Outlook 2000 and Microsoft Outlook 2002 English-language version of this article, see 305061.

For a Microsoft Outlook 2000 Japanese-language version of this article, see 307342.



SYMPTOMS
When you log on to Microsoft Exchange 2000 Server with Outlook 2000, you cannot use the user principle name (UPN) logon method (for example, user@company.com).



CAUSE
When None is used as the authentication method in a Microsoft Outlook profile, a logon dialog box is generated. This dialog box prompts the user for the user name, password, and domain. If you type user@... for the user name, the at sign is supposed to turn off (disable) the Domain field, so that the user fills in only the user name and password for the UPN logon method. However, this does not happen.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese-language version of this fix should have the following file attributes or later:

  Date       Time     Version      Size       File name -  29-Jun-2001 13:00   0.0.0.0000   7,752,192  Outlook_admin.msp 29-Jun-2001 12:54  0.0.0.0000   2,714,624  Outlook.msp After the fix is installed, the following files will have the listed attributes or later:   Date        Time    Version      Size       File name --  06-Oct-2000  09:06  1.0.3.27        41,472  Bjablr32.dll 15-Jun-2000 03:12  3.2.0.27        61,952  Bjlog32.dll 27-Jun-2001 03:55  1.0.3.28        98,304  Bjsrch32.dll 20-Jun-2000 05:01  5.5.2652.65    713,488  Cdo.dll 20-Jun-2000 04:17  5.5.2652.65    805,648  Cdo.dll_0004 16-Nov-2000 13:29  9.0.0.4715     131,122  Contab32.dll_0002 15-Jun-2000 03:14  1.0.3.27       183,808  Emablt32.dll 06-Sep-2000 01:00  5.5.3142.0     154,112  Emsabp32.dll_0005 27-Jun-2001 04:13  5.5.3158.0     594,192  Emsmdb32.dll_0005 27-Jun-2001 04:26  5.5.3159.0     131,344  Emsui32.dll_0005 02-Jun-2000 20:45  9.0.0.4201      86,067  Envelope.dll 27-Jun-2001 04:27  5.5.3156.0     540,944  Exsec32.dll_0005 06-Apr-2000 05:02  9.0.0.4005     192,561  Mimedir.dll 27-Jun-2001 05:53  5.5.3157.0     792,576  Msmapi32.dll_0001 27-Jun-2001 04:29  5.5.3157.0     623,104  Msmapi32.dll_0002 04-Aug-2000 06:09  5.5.3138.0     602,384  Mspst32.dll_0004 04-Aug-2000 06:16  5.5.3138.0     528,656  Mspst32.dll_0005 01-Feb-2000 11:26  9.0.0.3731     196,661  Oladd.fae 01-Jun-2000 19:07  -              254,827  Olexchng.aw   12-Jun-2000  19:05  -               27,421  Olsec9.chm 01-Jun-2000 20:08  -              174,439  Olxchng9.chm 27-Jun-2001 04:32  5.5.3153.0     454,144  Omi9.dll_0001 27-Jun-2001 04:32  5.5.3153.0     548,352  Omint.dll_0001 07-Jun-2001 03:05  -              129,024  Out2ksec.mst 27-Jun-2001 04:29  8.30.3157.0    782,608  Outex.dll 02-Jun-2000 18:00  -              891,656  Outlhlp.aw_0001 15-Jun-2001 16:30  9.0.0.5414   5,328,946  Outllib.dll 15-Jun-2001 11:56  9.0.0.5414   1,695,794  Outllibr.dll 25-May-2001 09:06  9.0.5324.0     348,210  Pstprx32.dll_0002 08-Jul-2000 04:41  9.0.0.4307      73,772  Rm.dll 02-Jun-2000 21:30  9.0.0.4201      65,586  Sendto9.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
After the appropriate hotfix is applied, this problem will no longer occur on computers that are running Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, and Microsoft Windows XP. However, the hotfix will not correct the problem on Microsoft Windows NT Workstations.

Additional query words: ol2k jpn bug 3223 4733 e2k

Keywords: kbbug kbfix kboffice2000presp3fix kboffice2000sp3fix KB307344

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