Microsoft KB Archive/283191

= OL2000: (IMO) Outlook Stops Responding When You Click the Inbox =

Article ID: 283191

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q283191



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see &quot;Internet Mail Only&quot;.

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you use Outlook 2000 in IMO mode and click the Inbox with moderately populated folders on an Internet Messaging Access Protocol (IMAP) server, Outlook 2000 may stop responding and the following message may appear on the Outlook Status bar:

Fetching new headers



CAUSE
This problem occurs because there are two threads that have collided and are at a stand still because they are both waiting for the other thread to finish its operation; one of the threads is working with IMAP fetch responses from the server, and the other thread is trying to access the Inbox.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

Omint.dll 5.5.3153.0

Omi9.dll 5.5.3153.0



WORKAROUND
To work around this problem, wait for all the headers and cached information to be updated before you click the Inbox.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Additional query words: OL2K imo imap hang

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kbhotfixserver KB283191

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