Microsoft KB Archive/839364

= You cannot insert a signature in a new e-mail message in Outlook 2002 =

Article ID: 839364

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you are using Microsoft Outlook 2002 with Microsoft Word 2002 set as your default e-mail editor, you may not be able to insert a signature in your e-mail message.



CAUSE
This problem occurs if the following two conditions are true:
 * You use Word 2002 as the default e-mail editor.
 * You have not created a signature.



RESOLUTION
To resolve this problem, follow the steps that are in one of the following two methods.

Method 1: Create a signature for Word 2002
Create a signature for new e-mail messages. To do this, follow these steps:
 * 1) In Outlook 2002, click Options on the Tools menu, and then click the Mail Format tab.
 * 2) In the Options dialog box, click the Signatures button under Signatures.
 * 3) In the Create Signature dialog box, click New.
 * 4) Type a name for your signature, and then click Next.
 * 5) Type your signature, apply the formatting that you want, and then click Finish.
 * 6) In the Options dialog box, click OK.

Method 2: Set Outlook 2002 so that Word 2002 is not the default e-mail editor
Set Outlook 2002 so that Word 2002 is not your default e-mail editor. To do this, follow these steps:
 * 1) In Outlook 2002, click Options on the Tools menu, and then click the 'Mail Format' tab.
 * 2) Click to clear the Use Microsoft Word to edit e-mail messages check box.
 * 3) Click OK.



MORE INFORMATION
To add your signature to your e-mail message, follow these steps:
 * 1) In the body of your e-mail message, put the insertion point at the location where you want your signature to appear.
 * 2) On the menu, click Insert, point to Signature, and then click your signature.

Additional query words: signature insert e-mail Ol2002

Keywords: kbbug kbpending KB839364

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