Microsoft KB Archive/300067

= You Receive a Remote Assistance Error Message Stating That the User Has Closed Connection to Your Computer =

Article ID: 300067

Article Last Modified on 6/28/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q300067





SYMPTOMS
After you receive an invitation from a user that is asking for Remote Assistance over email, you open the invitation, and then you attempt to make the connection, you may receive the following error message:

has closed connection to your computer.

On the client computer to which you are trying to connect, there is no indication that the user was trying to connect by using the Remote Assistance invitation.



CAUSE
This behavior can occur if a user removes the Authenticated Users and Interactive groups from the Users local group. To successfully run the Remote Assistance service account must have the privileges of the Users local group. By removing both Authenticated Users and Interactive groups from the Users local group, the removal of these privileges from the Remote Assistance service account also occurs.



Part 1
To resolve this behavior, determine if the behavior that is mentioned in the &quot;Cause&quot; section of this article is the actual cause of the error. To do so, determine which groups are members of the local Users group by running the following command from a command prompt:

net localgroup users

If no one has made any changes to this group, you should see the following members listed:
 * NT AUTHORITY\Authenticated Users
 * NT AUTHORITY\INTERACTIVE

Part 2
If neither group is listed, add one of the following groups to the local Users group by running the corresponding command:  To add the Authenticated Users group, run the following command:

net localgroup users &quot;nt authority\authenticated users&quot; /add

 To add the Interactive group, run the following command:

net localgroup users &quot;nt authority\interactive&quot; /add

 To add the HelpAssistant local account group, run the following command:

net localgroup users HelpAssistant /add





STATUS
This behavior is by design.

Keywords: kberrmsg kbprb KB300067

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