Microsoft KB Archive/838802

= How to test whether your computer and your firewall are correctly configured for Office Live Meeting =

Article ID: 838802

Article Last Modified on 9/7/2006

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APPLIES TO


 * Microsoft Office Live Meeting 2005

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SUMMARY
''To make sure that your computer and your firewall are correctly configured to work with Microsoft Office Live Meeting, you have to perform a browser test. To do this, either follow the steps in the Microsoft Office Live Meeting 2003 section or follow the steps in the Microsoft Office Live Meeting 4.x section, depending on your version of Microsoft Office Live Meeting.''



INTRODUCTION
This article describes how to test whether your computer and your firewall are correctly configured for Microsoft Office Live Meeting.



Microsoft Office Live Meeting 2003
To test whether your computer and your firewall are correctly configured for Microsoft Office Live Meeting 2003, follow these steps:  Click the following hyperlink

http://esd.placeware.com/wintest

 Note the &quot;Successful&quot; message that you receive if the test is successful. You will be logged in to a sample meeting with a rotating slide show. If the test is unsuccessful, test the following items:  Your Internet Security level may be set to High. To resolve this problem, reset your Internet Security level to Medium. To do this, follow these steps:  Start Microsoft Internet Explorer. On the Tools menu, click Internet Options. On the Security tab, click Internet in the Select a Web content zone to specify its security settings, and then use one of the following methods: <ul> Click Default Level. Your Internet Security level will now be set to Medium.</li> Click Custom Level, click Medium in the Reset to box, and then click OK.</li></ul> </li></ol> </li> Your user account may not include administrative permissions on your computer. To resolve this problem, use one of the following methods: <ul> If your computer is part of a network, contact your network administrator to have local administrative permissions for your computer added to your user name.</li> If your computer is not part of a network, follow the instructions in the Windows Help and Support Center to change your user name to include administrative permissions. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, and then click Help and Support.</li> In the Search box, type change users group or account type .</li> Click Start searching.</li> In Suggested Topics, click Change a user's group or account type to view the instructions to add administrative permissions to your user name.</li></ol> </li></ul> </li> You may be using a personal firewall that is interfering with Microsoft Office Live Meeting 2003. To resolve this problem, turn off your personal firewall.</li> You may be using a pop-up blocker that is interfering with Microsoft Office Live Meeting 2003. To resolve this problem, turn off your pop-up blocker.</li></ul> </li> Restart Internet Explorer, and then click the link in step 1 to test whether your computer and your firewall are correctly configured for Microsoft Office Live Meeting 2003.</li></ol>

Microsoft Office Live Meeting 4.x
To test whether your computer and your firewall are correctly configured for Microsoft Office Live Meeting 4.x, follow these steps: <ol> Click the following hyperlink

http://www.microsoft.com/uc/livemeeting/default.mspx

</li> Follow the directions to test your configuration.</li> If your computer and your firewall are correctly configured for Microsoft Office Live Meeting 4.x, you will receive the following message:

Your system is correctly configured to use Office Live Meeting.

</li> <li>If the test is unsuccessful, you may experience one of the following behaviors: <ul> <li>You receive the following error message:

Your browser is Java-enabled, but something else between you and the PlaceWare server, probably a proxy or a firewall, is blocking your access to Java applications on the Web. (It might be preventing you from fetching &quot;cab&quot; files.) If you have another way to connect to the Internet, it is a good idea to try it.

</li> <li>The browser test page does not load completely, or Internet Explorer quits unexpectedly (crashes).</li></ul>

Additionally, if the test is unsuccessful, the following may be causing the problem: <ul> <li>You are using Microsoft Windows XP, and Internet Explorer is not Java-enabled.</li> <li>You are using a personal firewall that may be interfering with Microsoft Office Live Meeting.</li> <li>You are using a pop-up blocker that may be interfering with Microsoft Office Live Meeting.</li></ul>

To resolve these problems, use one or more of the following methods: <ol style="list-style-type: lower-alpha;"> <li>Clear the cache in Internet Explorer. To do this, follow these steps: <ol> <li>Start Internet Explorer.</li> <li>On the Tools menu, click Internet Options.</li> <li>On the General tab, click Delete Files in the Temporary Internet Files area.</li> <li>Click OK to confirm the deletion of the files.</li></ol> </li> <li>Change the advanced settings in Internet Explorer. To do this, follow these steps: <ol> <li>Start Internet Explorer.</li> <li>On the Tools menu, click Internet Options.</li> <li>On the Advanced tab, use one of the following methods: <ul> <li>If you find a Microsoft VM section, click to clear the following check boxes: <ul> <li>Java Console</li> <li>Java Logging</li> <li>Jit Compiler</li></ul> </li> <li>If you find a Java (Sun) section, click to select the Use Java 2 v1.4 for (requires restart) check box. If you find an earlier version of Java (Sun) installed, go to step c.</li></ul> </li></ol> </li> <li>Remove earlier versions of Java (Sun). To do this, follow these steps:

Note Follow these steps only if you found an earlier version of Java (Sun) installed in step b. <ol> <li>Click Start, and then click Control Panel.</li> <li>Click Add or Remove Programs.</li> <li>In the Currently installed programs list, click the earlier version of Java (Sun) Runtime Environment, and then click Remove to remove the earlier version from your computer.

Repeat this step to remove Java Web Start if it is listed.</li> <li>Restart your computer.</li></ol> </li> <li>Install Java (Sun) version 1.4.0 or later. To install Java (Sun) 1.4.0, follow these steps: <ol> <li>Visit the following Sun Micro Systems Web site:

http://java.sun.com/products/archive

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.</li> <li>In the Java 2 SDK, Standard Edition (J2SE) section, click the hyperlink for 1.4.0.</li> <li>Click the Download link that is listed under JRE for Windows (US English only).</li> <li>Click Agree to accept the License Agreement.</li> <li>Click the Download j2re-1_4_0-win.exe hyperlink.</li> <li>Click Open to start the download and installation of Java (Sun) version 1.4.0.</li> <li>After the installation of Java (Sun) version 1.4.0 has completed, restart Internet Explorer.</li></ol> </li> <li>If you are using a personal firewall that is interfering with Microsoft Office Live Meeting 4.x, turn off your personal firewall.</li> <li>If you are using a pop-up blocker that is interfering with Microsoft Office Live Meeting 4.x, turn off your pop-up blocker.</li> <li>Go back to step 1 to test whether your computer and your firewall are correctly configured for Microsoft Office Live Meeting 4.x.</li></ol> </li></ol>

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