Microsoft KB Archive/182513

= XADM: Exchange Server Setup Stops Responding With 0xc002041d =

Article ID: 182513

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q182513



SYMPTOMS
When you attempt to start services, the Microsoft Exchange Server Setup program stops responding and the following error message is displayed:

The service did not respond to the start or control request in a timely

fashion 0xc002041d.

The following error message is logged in the Windows NT Event Viewer application event log:

Event ID: 1166

Source: MSExchangeDS

Type: Information

Category: Internal Processing

Error 1 has occurred (Internal ID 30D0168). Contact Microsoft Technical Support for assistance.



CAUSE
There may be multiple causes for this error.
 * The system date is incorrect and set to a year beyond 2038.
 * Anti-virus software was installed before the Exchange Server installation.
 * A later version of Web browser than the version that ships with Windows NT 4.0 is not installed.
 * You are not logged in using the Exchange Server service account.



WORKAROUND
To work around the problem:  Change the system date to the correct date and time, and re-run Setup.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

154595 XADM: Directory Won't Start if System Date Later Than 2038

 For many of these cases, disabling the anti-virus services is not sufficient. In those instances, an unistall of the anti-virus software is necessary. Perform the upgrade or installation. Reinstall the anti-virus software after installation.

Keywords: kbprb KB182513

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