Microsoft KB Archive/312232

= You receive the &quot;This installation of Microsoft Office X exceeds the number of installations permitted by the license agreement&quot; error message in Office for Mac =

Article ID: 312232

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office 2004 for Mac Standard Edition
 * Microsoft Office X for Mac Standard Edition
 * Microsoft Entourage 2004 for Mac
 * Microsoft Entourage X for Mac
 * Microsoft Excel 2004 for Mac
 * Microsoft Excel X for Mac
 * Microsoft PowerPoint 2004 for Mac
 * Microsoft PowerPoint X for Mac
 * Microsoft Word 2004 for Mac
 * Microsoft Word X for Mac

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This article was previously published under Q312232



SYMPTOMS
When you start one of the Office v. X for Mac programs listed at the beginning of this article, you may receive the following error message:

This installation of Microsoft Office X exceeds the number of installations permitted by the license agreement. is already using this installation of Microsoft Office X. The program will now quit.

When you click OK, the program quits.



CAUSE
This problem may occur on a network if another computer is running an Office v. X for Mac program that was installed with the same CD key as the program on your computer.



Install Microsoft Office v. X 10.1.2 Update
This issue has been fixed in the Microsoft Office v. X for Mac Security Update (10.1.6). To obtain the Microsoft Office v. X for Mac Security Update (10.1.6), visit the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/officex/update_1016.xml&secid=5&ssid=16&flgnosysreq=True

Reinstall Office X with Different CD Keys
To resolve this problem, remove the Microsoft Office v. X for Mac program from all computers on which it was installed with the same CD key. Then, reinstall the Microsoft Office v. X for Mac programs by using separate CD keys for each computer on which you want them installed.

Temporary Workaround
To temporarily workaround this problem, close the program that is running on the other computer, and then start the program on your computer.

