Microsoft KB Archive/238498

= XFOR: Store Generates NDR to an SMTP Report If Prohibit Receive Is Enabled and Active =

Article ID: 238498

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q238498





SYMPTOMS
The information store generates a non-delivery report (NDR) to an SMTP report when an SMTP report is returned to a mailbox that meets all of the following conditions:
 * The mailbox size currently exceeds the set limit.
 * The Prohibit send and receive (K) option is selected.
 * The Internet Mail Service is on a server different from the mailbox.

This could cause a message loop as the report is addressed to a null (<>) address, which means the Internet Mail Service cannot deliver the message. At this point, the NDR is returned to the originator, which was the mailbox currently unable to accept mail. This may generate yet another NDR, and the whole process repeat itself.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 How to Obtain the Latest Exchange

The following files are available for download from the Microsoft Download Center:

x86: Download Q248838engi.exe now

Alpha: Download Q248838enga.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server Version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB238498

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