Microsoft KB Archive/261501

= USB CD-ROM Does Not Work After You Update the Driver =

Article ID: 261501

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q261501



SYMPTOMS
After you use the Update Device Driver Wizard to update the driver for your Hewlett Packard (HP) 8200 Universal Serial Bus (USB) CD-ROM drive to the latest HP driver, the CD-ROM drive does not appear, and it is not listed in My Computer or Windows Explorer as an available CD-ROM drive. You may also experience this behavior after you connect the HP 8200 USB CD-ROM drive to your computer and install the HP driver that is included with the CD-ROM drive.



CAUSE
This issue can occur if entries that refer to the previous driver file (Usbstor.sys) are still present in the registry.



RESOLUTION
To resolve this issue:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click System.
 * 2) Click the Device Manager tab, and then double-click the Universal Serial Bus controllers branch to expand it.
 * 3) Click the listing for the HP 8200 USB CD-ROM (HP USB CD-Writer Plus), and then click Remove.
 * 4) Click Refresh.

Keywords: kbhardware kbprb KB261501

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