Microsoft KB Archive/243167

= Tcmapp.exe Does Not Properly Handle Line Device Removed By TAPI Service Provider =

Article ID: 243167

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q243167



SYMPTOMS
Tcmapp.exe does not properly handle situations in which a TAPI service provider (TSP) removes line devices. For example, a phone is removed, the old line device is removed, and a new one is added. In this case, Tcmapp.exe stops enumerating devices, so all devices after added after this device are ignored.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date      Time                 Size    File name     Platform -  09/29/1999 07:53p              24,848  Tcmapp.exe    i386 09/29/1999 07:53p             39,184  Tcmapp.exe    Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix KB243167

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