Microsoft KB Archive/169085

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Last reviewed: January 12, 1998

Article ID: Q169085 The information in this article applies to:
 * Microsoft FrontPage 97 for Windows with Bonus Pack

SYMPTOMS
When you install Microsoft FrontPage 97 for Windows, you receive the following error:

Exception number: c0000005 (access violation) The error occurs when Setup is approximately 96 percent complete, while Setup is attempting to add shortcuts to the Start menu. The error occurs on some Dell computers on which Microsoft Windows NT Workstation, version 4.0, is preinstalled.

RESOLUTION
Dell Computer Corporation has posted a fix which you can download from their World Wide Web site:

www.dell.com/filelib/31be.htm. NOTE: The Dell Computer Corporation Web site address may change without notice. If this occurs, link to the Dell Computer Corporation home page at the following address: http://www.dell.com The third party product discussed here is manufactured by Dell Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. For information about how to contact Dell Computer Corporation, query in the Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416 TITLE    : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781 TITLE    : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782 TITLE    : Hardware and Software Third-Party Vendor Contact List, Q-Z
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