Microsoft KB Archive/237262

= Encarta Encyclopedia 2000: Introductory Audio Is Broken Up or Choppy =

Article ID: 237262

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237262



SYMPTOMS
When you start Microsoft Encarta Encyclopedia 2000, the introductory audio that is played when the home screen is displayed may be broken up or choppy.



CAUSE
This behavior can occur if both of the following conditions are true:


 * A CD-ROM changer is installed in your computer.


 * Both Encarta Encyclopedia 2000 compact discs are inserted in the CD-ROM changer at the same time.



RESOLUTION
To work around this issue, use either of the following methods:

Insert Only One Encarta Encyclopedia Compact Disc
Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM changer at any one time. When you are prompted to insert the other Encarta Encyclopedia CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is currently in the CD-ROM changer before you insert the other disc.

Disable the Display of the Home Screen
Disable the display of the home screen when you start Encarta Encyclopedia 2000. To do this:


 * 1) Start Encarta Encyclopedia 2000.
 * 2) Click Options, and then click Settings.
 * 3) Click to clear the Display home screen when I start Encarta Encyclopedia check box.
 * 4) Quit and then restart Encarta Encyclopedia 2000.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Additional query words: multi multi-media media mm ee2k intro sound skips

Keywords: kbbug kbhardware kbpending kbsound kbui KB237262

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