Microsoft KB Archive/813907

= You Cannot Open Certain System Information (.nfo) Files =

Article ID: 813907

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional

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SYMPTOMS
You may not be able to open certain System Information (.nfo) files in Windows XP. When you double-click an .nfo file to open it, the System Information tool starts, and then quits unexpectedly. As a result, you cannot open the .nfo file.



CAUSE
This problem occurs because the size of the environmental variable path is greater than 512 characters.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name --  06-Feb-2003  18:48  6.0.0.1230  348,160  Msinfo.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about the System Information tool in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

308549 Description of Windows XP System Information (Msinfo32.exe) Tool

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB813907

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