Microsoft KB Archive/229821

= XFOR: GroupWise Dirsync Fails if Directory Synch/Exchange Set to Synchronization =

Article ID: 229821

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q229821





SYMPTOMS
Directory synchronization (dirsync) between Novell GroupWise and Exchange Server may not finish when you request an update from GroupWise to Exchange Server.



CAUSE
The Microsoft Exchange Connector for Novell GroupWise is hardcoded to expect a full directory list of the GroupWise system as part of the dirsync process. Entries in the directory list are compared to current entries in Exchange Server, and any updates or new GroupWise users are subsequently imported into the Exchange Server directory. Thus, the concept of an update dirsync cycle does not exist from GroupWise to Exchange Server. However, if the Directory Synch/Exchange configuration on the API gateway is set to Synchronization, then the GroupWise Connector cannot ask for a directory list from GroupWise. Instead, any modifications or additions in GroupWise result in an immediate update sent to the API_OUT directory. The router for GroupWise automatically processes these API files as part of its polling cycle.



RESOLUTION
Perform the following steps to check the configuration of the GroupWise API Gateway:

GroupWise 5.x

 * 1) Start the NetWare Administrator program.
 * 2) Select the API Gateway object.
 * 3) Select the Optional Gateway Settings tab.
 * 4) Under Directory Synch/Exchange, make sure the Exchange option is selected and that the Synchronization and Both options are not selected.
 * 5) Save the changes if any, and restart the API Gateway if needed.

GroupWise 4.x

 * 1) Start the GroupWise Administrator program (Ad.exe).
 * 2) Select the API Gateway object.
 * 3) On the Action menu, select Edit.
 * 4) Select the Optional Properties tab.
 * 5) Make sure Directory Synchronization is set to No.
 * 6) Make sure that Directory Exchange is set to Yes.
 * 7) Save changes, if any and restart the API Gateway if needed.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Connector for Novell GroupWise.



MORE INFORMATION
The GroupWise Connector logs will indicate that the connector is waiting for the inbound dirsync files from GroupWise. The connector will time out after an hour and log an error indicating that dirsync was incomplete.

Keywords: kbbug kbpending KB229821

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