Microsoft KB Archive/832250

= Windows Management Instrumentation service terminates with Event ID 7031 =

Article ID: 832250

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Windows Storage Server 2003
 * Microsoft Server Appliance Kit 2.01

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SYMPTOMS
On computers that are running Microsoft Server Appliance Kit (SAK), version 2.01, the Windows Management Instrumentation (WMI) service may fail and record the following event in the system log: Event ID 7031 - The Windows Management Instrumentation service has terminated unexpectedly



CAUSE
This problem may occur when the Server Appliance event logging dynamic-link library (DLL) is unloaded prematurely. This causes the WMI service to call an invalid reference to its consumer sink.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Hotfix Information

 * Windows Powered Network Attached Storage 2.01
 * Windows Storage Server 2003

Windows Powered Network Attached Storage 2.01
You must install Windows Powered Network Attached Storage 2.01 Service Pack 1 before you install this hotfix.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date               Time              Size           File name 11/19/2003        8:32 AM           110,317        KB832250.zip

Windows Storage Server 2003
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time              Size            File name 11/19/2003   8:32 AM           110,317         KB832250.zip



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

