Microsoft KB Archive/302649

= Account Master User Age Settings in MSN Companion =

PSS ID Number: 302649

Article Last Modified on 5/14/2003

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The information in this article applies to:


 * MSN Companion 2.0

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This article was previously published under Q302649



SYMPTOMS
After changing the age setting on the account to 13 years or younger, you cannot sign into MSN Companion.



CAUSE
By changing to age to the age of a minor (under the age of 13), MSN Companion recognizes the user as a Kid Passport account, and the MSN Companion does not utilize Kids Passport.



RESOLUTION
To resolve this issue

Access your MSN account through a PC and correct the setting there. If you do not have access to a PC, please contact Customer Service.

Additional query words: kbimu

Keywords: kbtshoot kbprb KB302649

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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