Microsoft KB Archive/262232

= Floppy Disk May Be Unreadable or Computer Hangs with LS-120 Drive =

PSS ID Number: 262232

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q262232



SYMPTOMS
After you start Windows 98 Second Edition for the first time with a floppy disk inserted in an LS-120 drive, your computer may stop responding (hang) or your floppy disk may be unreadable from Windows Explorer.



CAUSE
This behavior can occur if you configure your computer with an LS-120 drive instead of a standard floppy disk drive and set the drive A setting in the BIOS to None.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date     Time       Version     Size    File name   Platform -  5/18/00  9:40:55pm  4.10.2224   25,765  Hsflop.pdr  Windows 98 Second Edition



STATUS
Microsoft has confirmed that this is a problem in Windows 98.



MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbHardware kbprb kbQFE KB262232

Technology: kbWin98SE kbWin98SEsearch

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