Microsoft KB Archive/259052

= Availability of Encarta Online and Description of Support Options =

Article ID: 259052

Article Last Modified on 7/4/2007



This article was previously published under Q259052



SUMMARY
This article describes the MSN Learning and Research and the MSN Learning and Research Plus Web sites and provides information about support options for these sites.



MORE INFORMATION
To view MSN Learning and Research, visit the following MSN Web site:

http://encarta.msn.com

MSN Learning and research replaced Encarta Online in September 2002. MSN Learning and Research is a learning and reference research portal for North American users. MSN Learning and Research is a free Web site; you do not have to sign in to this Web site. To use the free Encyclopedia, Dictionary, Atlas, and other free services, visit the MSN Web site that is listed earlier in this article. MSN Learning and Research Plus is the premier resource for interactive online learning, containing a broad range of educational content and tools to help you learn almost anything. MSN Learning and Research Plus requires a subscription to the MSN internet Service.

International MSN Learning and Research Sites
If you are not a resident of the United States or Canada, visit the worldwide MSN Learning and Research Web site:

http://encarta.msn.com/encnet/features/worldwide.aspx

MSN Learning and Research Plus
MSN Learning and Research Plus replaces Encarta Online Deluxe. Encarta Online Deluxe was a premium Internet multimedia encyclopedia with 42,000 articles, an atlas, a dictionary, Web links, and more. For a limited time, MSN Learning and Research Plus will be available to Owners of Encarta Reference Library 2003 and Encarta Deluxe 2003 owners. Access to the Learning and Research Plus area will expire in October of 2004. Encarta 2002 users who have registered their products before March of 2003, will have access to the Learning and Research Plus areas until October 2003. Encarta 2002 owners who register their product after March 2003 will not have access to the Learning and Research Plus areas. Encarta 2001 owner subscriptions expired in October of 2002. No additional access is available. MSN 8 subscribers receive access to the Learning and Research Plus area with their MSN Subscription. MSN 8 subscribers receive and enhanced Learning and Research Plus that includes access to a Project Planner and Magazine area.

Encarta Online Library
The Encarta Online Library discontinued service on October 13, 1999. Encarta Online now links to the Electric Library periodical search service. The Encarta Online Library is a separate product from the Encarta CD-ROM products. If you have questions about billing for this service, send an e-mail message to accounts@IAC-on-encarta.com.

Encarta Electric Library
The Electric Library is a periodical research service of the Infonautics Company. To view the Electric Library, visit the following Infonautics Web site:

http://www.elibrary.com

Customer service options are available on the Help menu. You can contact Electric Library service and support at elibrary@infonautics.com. For questions about billing, call (800) 247-7644 or send an e-mail message to billing@infonautics.com.

Encarta Annual Update Program (AUP)
If you have questions about an existing order, contact us at (888) 803-4570. The AUP has been discontinued as of July 2001, and is no longer accepting new memberships or orders.

Rebates
If you have questions about rebates for a Microsoft Encarta program, call the Rebate Center at (800) 622-4445.

Support
MSN Learning and Research is a free Web site. No support is available. Support for MSN Learning and Research Plus is available for Encarta 2002 and Encarta 2003 owners through Microsoft Product Support Services. For more information about Microsoft Help and Support, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx

Additional query words: multimedia multi media mm on-line

Keywords: kbinfo kbref KB259052

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