Microsoft KB Archive/310783

= You Can Send Messages but You Receive an Error Message When You Try to Retrieve Messages =

Article ID: 310783

Article Last Modified on 6/5/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q310783



SYMPTOMS
When you try to retrieve messages from a Post Office Protocol (POP3) e-mail server and download the messages into a Personal Folders file, you may receive the following error message:


 * 1) messages couldn't be retrieved from the server. This usually happens when the connection to the server is lost due to network problems. Contact your administrator. Download error 0x80040403.

However, you are able to successfully send messages.



WORKAROUND
To work around this behavior, create a new Personal Folders (.pst) file, and then set the new Personal Folders file as the default POP3 delivery point.

First make sure that you know which type of Outlook installation you are using. Start Outlook, click Help, and then click About Microsoft Outlook. Under About Microsoft Outlook, note the type of installation, either Internet Mail Only (IMO) or Corporate or Workgroup (CW).

Then refer to the following list of Microsoft Knowledge Base articles, and follow the instructions in the article that is appropriate for the Outlook version and installation type (IMO or CW) that you are using.

For additional information about creating a new Personal Folders file in Outlook 2000 IMO, click the article number below to view the article in the Microsoft Knowledge Base:

195723 OL2000: (IMO) Creating a New Personal Folder (.pst) File for IMO

For additional information about creating a new Personal Folders file in Outlook 2000 CW, click the article number below to view the article in the Microsoft Knowledge Base:

195717 OL2000: (CW) How to Create a New Personal Folders (.pst) File

For additional information about creating a new Personal Folders file in Outlook 98 IMO, click the article number below to view the article in the Microsoft Knowledge Base:

179743 OL98: (IMO) Creating a New Personal Folder for an IMO Account

For additional information about creating a new Personal Folders file in Outlook 98 CW, click the article number below to view the article in the Microsoft Knowledge Base:

181143 OL98: (CW) How to Create a New Personal Folders File for Outlook



MORE INFORMATION
You can still view old messages in the original Personal Folders file, or you can import the old messages to your new Personal Folders file.

For additional information about importing messages to the new Personal Folders file in Outlook 2000, click the article number below to view the article in the Microsoft Knowledge Base:

196492 How to Back Up, Restore, or Move Outlook Data

For additional information about importing messages to the new Personal Folders file in Outlook 98, click the article number below to view the article in the Microsoft Knowledge Base:

184187 How to Back Up, Restore or Move Outlook Data

Keywords: kberrmsg kbprb KB310783

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