Microsoft KB Archive/282172

= XFOR: Error Message: cc:Mail Export Program Failure =

Article ID: 282172

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q282172



SYMPTOMS
When you attempt to run the Microsoft Exchange Migration wizard against a Lotus cc:Mail postoffice, you may receive the following error message:

! cc:Mail Export program failure. You must provide the correct Post Office name and password for the Post Office selected.



CAUSE
This issue occurs because the Lotus cc:Mail Export program (Export.exe or Export32.exe) is reporting an error.



RESOLUTION
To resolve this issue, run the Export program from a command prompt in the directory where the Export program is stored to determine the result codes that are returned by the Export program. Use the following sample command line to test the Export program:

export32 /N /P  /D  /directory

where  is the name of the Lotus cc:Mail postoffice,   is the password for the postoffice, and   is the path to the Lotus cc:Mail postoffice files. The /directory switch prompts the Export program to export a copy of the Lotus cc:Mail postoffice's directory.

The result of the command line may reveal the cause of the error in the Export program. For example, when you run the command line, you may receive the following message:

EXPORT 8.50.00.14 Copyright(c) 1991, 1999 by cc:Mail, Inc., a wholly owned subsidiary of Lotus Development Corporation. All rights reserved.

Post office directory: e:\ccmail\ccdata

Post office is temporarily shut down.

EXPORT process ended with error: 4.

This message reveals that the Lotus cc:Mail postoffice is shut down. In this case, look for a text file named &quot;Ccpodown&quot; that does not have an extension. Rename this file to resolve the issue. If this file is present, the postoffice has been shutdown to perform maintenance.

Other results may lead to different resolutions.



STATUS
This behavior is by design.



MORE INFORMATION
For more information on the Import and Export programs for Lotus cc:Mail, please refer to the Lotus cc:Mail Import/Export User's Guide. Information on error messages can be found in &quot;Appendix A: Understanding Error Messages.&quot;

To find more information on the command line options for the Import and Export programs, run the Import or Export programs with the following command-line switch:

export /?

You may have to contact Lotus to diagnose the error messages that are returned by the Export program. You can also visit the Lotus support Web site that is located at:

http://support.lotus.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: exch2kp2w import32 result codes ibm stop fail

Keywords: kberrmsg kbprb KB282172

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