Microsoft KB Archive/932870

= Error message when you use the FQDN on the Remote User Account page during the installation of SQL Server 2005 Service Pack 1: &quot;Your account information could not be verified for one or more instances&quot; =

Article ID: 932870

Article Last Modified on 3/6/2007

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APPLIES TO


 * Microsoft SQL Server 2005 Service Pack 1

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Bug #: 498969 (SQLBUDT)



SYMPTOMS
When you use the fully qualified domain name (FQDN) on the Remote User Account page during the installation of Microsoft SQL Server 2005 Service Pack 1 (SP1), you receive the following error message:

Your account information could not be verified for one or more instances.

Ensure that you can connect to all the selected instances using the account information provided.

To proceed further deselect the instances to which connectivity cannot be established.



CAUSE
This problem occurs because the SQL Server 2005 SP1 Setup program uses the NTLM authentication security support provider (SSP) package.



WORKAROUND
To work around this problem, use the NetBIOS name of the domain instead of the FQDN.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb kbexpertiseadvanced KB932870

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