Microsoft KB Archive/830690

= You cannot access a secure Web site after you install an nCipher hardware security module (HSM) =

Article ID: 830690

Article Last Modified on 3/10/2004

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APPLIES TO


 * Microsoft Windows Rights Management Services (RMS) for Windows Server 2003

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SYMPTOMS
One third-party Cryptographic Service Provider (CSP) is nCipher. This company provides a hardware security module (HSM) that you can use with Microsoft Windows Rights Management Services (RMS) for Microsoft Windows Server 2003.

If you set the HSM as the default SChannel CSP during installation and then you immediately try to access a secure Web site, your browser cannot connect to the secure Web site, and you receive the following error message:

The page cannot be displayed.

Note Secure sites are generally accessed by means of a URL that includes the https:// protocol.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



CAUSE
This problem occurs because you do not restart your computer after the installation. However, the program does not prompt you to restart your computer. Because you do not restart your computer, you experience the behavior that is mentioned in the &quot;Symptoms&quot; section.



RESOLUTION
To resolve this problem, restart your computer. You can expect to be able to connect to secure Web sites.

Keywords: kbsetup kbprb KB830690

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