Microsoft KB Archive/187878

WINUP-Configuration Error Messages When Using a Proxy Server

PSS ID Number: Q187878 Article last modified on 06-17-1999

WINDOWS:4.0

WINDOWS

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= SYMPTOMS =

When you attempt to download the “Internet Explorer Frame Spoof Security Fix”, or the “Microsoft Libraries Update” from the Windows Update Web site, the Web site may not display the size of each download and you may get a “Download Failed” error message.

If you are using a proxy server, you may receive error messages indicating that your network configuration is incorrect.

= CAUSE =

Some older versions of proxy servers like Wingate Proxy and Ositis Software’s WinProxy do not support ports that the Windows Update Site uses to transfer information. This can happen if you are using a version of WinGate Proxy software that is earlier than 3.0.

= RESOLUTION =

Contact your System Administrator about your port configuration. System Administrators may want to contact the vendor to see if there is a newer version of the proxy server available. If you are using WinGate Proxy software, upgrade the WinGate software to version 3.0 or later.

Please note that the Windows Update Site uses Port 80 for its connection settings.

Additional query words: winup

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========================================================= Keywords : kbwindowsupdate Version : WINDOWS:4.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1999.