Microsoft KB Archive/224361

= Encarta Reference DVD-ROM Suite 99: Cannot install on Windows 95-based computer =

Article ID: 224361

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 99

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This article was previously published under Q224361



SYMPTOMS
When you try to install Microsoft Encarta Reference DVD-ROM Suite 99 on a Microsoft Windows 95-based computer, you receive one of the following error messages:

Reference Suite Error

Autorun was unable to run a required application.

F:\Setup.exe

F:\Setup.exe is not a valid Win32 application.



RESOLUTION
There is no known resolution to this issue right now.

If you want to return Encarta Reference DVD-ROM Suite 99, please contact the software vendor where you purchased the product or telephone Customer Service at (800) 426-9400. Encarta Reference DVD-ROM Suite 99 is covered by a 30 day money back guarantee.

If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, visit the Microsoft World Wide Offices Web site at the following address:

http://www.microsoft.com/worldwide/default.aspx



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Reference DVD-ROM Suite 99.



MORE INFORMATION
Windows 95 requires that two file systems be written to a DVD-ROM disc, ISO 9660 and UDF. The Encarta Reference Suite 99 DVD-ROM was not created with both file systems written to the disc.

Note This information does not apply to the Microsoft Encarta Encyclopedia 99 DVD-ROM, as it was created with both the ISO 9660 and the UDF file systems.

Additional query words: multi multi-media media mm digital video disc ers99 bs99 enc99 evg99

Keywords: kbbug kbenv kberrmsg kbpending kbsetup KB224361

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