Microsoft KB Archive/246210

= Point and Print Is Not Working on Computers Running Windows 95/98 =

Article ID: 246210

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95
 * Microsoft Windows 95

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This article was previously published under Q246210



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you attempt to print to a network printer that is attached to a Windows NT 4.0 server from a computer running Windows 95, you may be prompted to install the printer. When you click Yes, and then click Next, Windows does not detect the correct print driver. You have to manually select the printer even though point and print is enabled.



CAUSE
This problem may occur if your computer running Windows 95 has the RPC Print Provider service installed, and you have installed Internet Explorer 4.0 or later.



RESOLUTION
To resolve this problem, remove the RPC Print Provider service. To do this, follow these steps:
 * 1) Right-click Network Neighborhood, and then click Properties.
 * 2) Click Microsoft RPC Print Provider, and then click Remove.
 * 3) Click OK, and then restart the computer.

If Plug and Play Printing will not work for any printer it may be necessary to remove the "Microsoft RPC Print Provider" key under:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\Print\Providers



MORE INFORMATION
Win9x does not require Microsoft RPC Print provider to administer a printer queue located on NT Server, provided your user account has been provided access.

Additional query words: HWPRNTS

Keywords: kbprint kbnetwork kbprb KB246210

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