Microsoft KB Archive/291833

= Error Message: Unable to poll for new messages on your HTTP server =

PSS ID Number: 291833

Article Last Modified on 10/3/2002

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The information in this article applies to:


 * Microsoft Outlook Express 5.01 for Windows NT 4.0 SP 1
 * Microsoft Outlook Express 5.0 for Windows NT 4.0
 * Microsoft Outlook Express 4.01 for Windows NT 4.0 SP 1
 * Microsoft Outlook Express 4.01 for Windows NT 4.0 SP 2
 * Microsoft Outlook Express 4.0 for Windows NT 4.0
 * Microsoft Outlook Express 5.5 for Windows 95 SP 1
 * Microsoft Outlook Express 4.0 for Windows 95

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This article was previously published under Q291833



SYMPTOMS
If you use the HTTP tool (located at http://supportservices.msn.com/us/oeconfig/) to check your Web-based (MSN Explorer) email in Outlook Express, you may see error message 0x800ccc32: &quot;Unable to poll for new messages on your HTTP server&quot;.



CAUSE
You need to include your password in your Outlook Express settngs for the HTTP tool to work.



RESOLUTION
To add your password to Outlook Express settings


 * 1) Launch Outlook Express, closing any error messages.
 * 2) Close any error messages.
 * 3) On the Tools menu, click Accounts.
 * 4) In the Internet Accounts dialog box open the Mail tab.
 * 5) Select your account. This should be your display name followed by your email address. Then click the Properties button.
 * 6) Open the Server tab.
 * 7) Enter your password in the password field and click Apply. Then click OK.
 * 8) Close the Internet Accounts dialog box.
 * 9) On the top toolbar, click the Send/Receive button.

You should now be able to view your e-mail in Outlook Express.

Additional query words: kbimu; outlook express

Keywords: kbhowto kbprb KB291833

Technology: kbOutlookExpress400NT400 kbOutlookExpress400Win95 kbOutlookExpress401NT400 kbOutlookExpress401NT400SP1 kbOutlookExpress401NT400SP2 kbOutlookExpress500NT400 kbOutlookExpress501NT400 kbOutlookExpress501NT400SP1 kbOutlookExpress550Win95 kbOutlookExpress550Win95Sp1 kbOutlookExpress95Search kbOutlookExpressNT400Search kbOutlookExpressSearch

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