Microsoft KB Archive/190963

= Err Msg: To Synchronize Channels You Must Be Running MSIE 4.0... =

Article ID: 190963

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.01 Professional Edition
 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1

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This article was previously published under Q190963



SYMPTOMS
When you install Microsoft Plus! for Windows 95, you may receive the following message when you attempt to synchronize a Palm-size PC (P/PC) with your desktop computer:

To synchronize channels you must be running MSIE 4.0 on your desktop computer. You can install IE 4.0 from optional components on the Desktop Software for Windows CE compact disc.



CAUSE
This behavior can occur because the Microsoft Plus! for Windows 95 installation program changes the Plus! VersionNumber value data in the following registry key:

\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion



RESOLUTION
To resolve this issue, reinstall Microsoft Internet Explorer 4.01 from the Windows CE Services CD-ROM. To do so, follow these steps:


 * 1) Insert the Windows CE Services CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the Windows CE Services CD-ROM from starting.
 * 2) Double-click the My Computer icon on the desktop computer.
 * 3) Right-click the CD-ROM drive containing the Windows CE Services CD-ROM, and then click Explore.
 * 4) Double-click the Optional Components folder.
 * 5) Double-click the Microsoft Internet Explorer 4.01 folder.
 * 6) Double-click the Ie4setup.exe file.
 * 7) Follow the instructions on the screen. If you are prompted to proceed with the installation, click Yes.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.

Additional query words: ppc synch

Keywords: kberrmsg kbenv kbsetup kbprb KB190963

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