Microsoft KB Archive/172443

= OL97: Error Moving an Item From an MS Mail Shared Folder =

Article ID: 172443

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q172443



SUMMARY
When running Microsoft Outlook 97, you my get the following error message when trying to move an item from a shared folder:

Can't copy the items. The message could not be opened and may have been deleted. If the message has not been deleted, contact your administrator.

This happens under the following conditions:  You are using the Microsoft Mail information service. The Microsoft Mail post office has a shared folder to which you have full permissions. You are using a custom designed form containing added controls. You are using one of the following versions of Outlook:

Microsoft Outlook 97, version 8.0.

Microsoft Outlook 97, version 8.02, applied as a patch to version 8.0.





Steps to Move the Item

 * 1) Open the item you want to move.
 * 2) Make a slight modification to any of the controls on the form (such as moving it on the form).
 * 3) From the File menu, click Save. This returns the following message:

Your changes could not be saved because you don't have permission to modify some or all of the items in this folder. Do you want to save a copy of this item in the default folder for the item?
 * 1) Click Yes in answer to the message above. This creates a copy of the item in the Inbox.

Steps to Reproduce the Problem

 * 1) In Outlook, move to a Shared Folder for which you have full permissions.
 * 2) On the Compose menu, click "New Post in This Folder."
 * 3) On the Tools menu, click Design Outlook Form.
 * 4) On the Form menu, click Control Toolbox.
 * 5) Click and drag several controls to the (P.2) tab.
 * 6) On the File menu, click Save, then close the item.
 * 7) Try to move the newly created item to a folder in your personal folder file(PST).

RESULT: You receive the error message in the SUMMARY section above.

Keywords: kberrmsg KB172443

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