Microsoft KB Archive/310703

= Security Roll-Up Fix Q299444 May Cause Lexmark Printers to Stop Responding =

Article ID: 310703

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 1
 * Microsoft Windows NT 4.0 Service Pack 2
 * Microsoft Windows NT 4.0 Service Pack 3
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT 4.0 Service Pack 6
 * Microsoft Windows NT 4.0 Service Pack 6a

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This article was previously published under Q310703



SYMPTOMS
When you apply the Q299444 security roll-up fix, the Lexmark Printer driver may stop responding (hang). You may also receive the following error message after you submit a print job to the print server:

Error writing to  for Document &quot; &quot;: The device is being accessed by an active process.... Do you wish to retry or cancel the job?

Q299444 stores the local procedure call (LPC) port data in the client thread and makes sure a reply comes back via the same port. This results in a more secure callback routine, but stops bidirectional communication with the Lexmark software.

NOTE: This behavior can also occur with programs that use Distributed Component Object Model (DCOM) technology or remote procedure call (RPC) technology, such as Zone Labs' ZoneAlarm firewall software.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following files are available for download from the Microsoft Download Center:

English: Download Q310703i.exe now

Czech: Download csy_Q310703i.exe now

Danish: Download dan_Q310703i.exe now

Dutch: Download nld_Q310703i.exe now

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French: Download fra_Q310703i.exe now

German: Download deu_Q310703i.exe now

Hungarian: Download hun_Q310703i.exe now

Italian: Download ita_Q310703i.exe now

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Polish: Download plk_Q310703i.exe now

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Release Date: December 3, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English-language version of this fix should have the following file attributes or later:   Date      Time   Version        Size     File name   Platform -  10/16/01  22:14  4.0.1381.7097  343,824  Rpcrt4.dll  Intel 10/16/01 22:19  4.0.1381.7097  602,896  Rpcrt4.dll  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbbug kbdriver kbfix kbprint kbqfe KB310703

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