Microsoft KB Archive/832243

= Slow system performance or the OnePoint service stops responding in MOM 2000 SP1 =

Article ID: 832243

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
On a computer that is running Microsoft Operations Manager (MOM) 2000 Service Pack 1, you may notice one or both of the following symptoms:
 * Your available system resources decrease over time, and therefore you experience slow system performance.
 * The OnePoint service stops responding.



CAUSE
This problem occurs because the Data Access Server/Consolidator-Agent Manager (DCAM) component does not correctly close TCP connections. The connections remain open in a CLOSE_WAIT state.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement requirement
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date     Time   Version        Size    File name 08-Dec-2003 20:47  4.0.1300.13     4,931,017  Eemwf.dll You must apply this hotfix to MOM 2000 DCAM computers and to any computer that has manually installed agents. MOM 2000 automatically updates any agents that are not manually installed.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



WORKAROUND
To work around this problem, follow these steps:
 * 1) Click Start and then click Control Panel.
 * 2) Double-click Administrative Tools.
 * 3) Double-click Services.
 * 4) Stop and then restart the OnePoint service.



MORE INFORMATION
For additional information about the standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbopman2000sp1fix kbnetwork kbperformance kbsecurity kbfix kbbug KB832243

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