Microsoft KB Archive/310431

= &quot;Error 691&quot; or &quot;Error 734&quot; When You Attempt to Establish a Dial-Up Connection in Windows XP =

Article ID: 310431

Article Last Modified on 11/4/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional Edition

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This article was previously published under Q310431





SYMPTOMS
When you attempt to establish a dial-up connection, you may receive an error message similar to one of the following:

Error 691: The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again.

-or-

Error 691: Access was denied because the username and/or password was invalid on the domain.

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Error 734: The PPP link control protocol was terminated.

As a result, you cannot establish a dial-up connection.



CAUSE
This behavior can occur if any of the following conditions are true:  The Include Windows logon domain check box is selected in the Options tab of the dial-up connection's Properties dialog box.

-or-

 An incorrect user name or password is used.

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 The dial-up connection's security option is incorrectly configured to use the Require secured password setting.



RESOLUTION
To resolve this behavior, follow these steps:
 * 1) Click Start, point to Connect To, and then click your dial-up connection.
 * 2) Click Properties, and then click the Options tab.
 * 3) Click to clear the Include Windows logon domain check box (if it is selected), and then click OK.
 * 4) Click Dial.
 * 5) * If this procedure resolves the issue, and you can establish a dial-up connection; you do not need to follow the remaining steps in this article.
 * 6) * If this does not resolve the issue, and you cannot establish a dial-up connection, go to step 5 to further troubleshoot this issue.
 * 7) In the Connect dialog box, verify that your user name and password are correctly typed in the User name and Password boxes, and then click Dial.
 * 8) * If this procedure resolves the issue, and you can establish a dial-up connection; you do not need to follow the remaining steps in this article.
 * 9) * If this does not resolve the issue, and you cannot establish a dial-up connection, go to step 6 to further troubleshoot this issue.
 * 10) Click Start, point to Connect To, and then click your dial-up connection.
 * 11) In the Connect dialog box, click Properties.
 * 12) Click the Security tab.
 * 13) Under Security options, click Allow unsecured password in the Validate my identity as follows box, and then click OK.



MORE INFORMATION
For additional information about how to create a dial-up connection in Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base:

305549 HOW TO: Configure a Connection to the Internet in Windows XP Professional

308522 Description of the Network Setup Wizard in Windows

284269 HOW TO: Save and Restore Dial-up Connections

Keywords: kberrmsg kbenv kbprb KB310431

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