Microsoft KB Archive/945019

= The Zune software appears as a blank window during installation on some Windows Vista-based Sony VAIO portable computers =

Article ID: 945019

Article Last Modified on 11/19/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune software, when used with:
 * Windows Vista Home Basic

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SYMPTOMS
The Zune software appears as a blank window during installation on one of the following Windows Vista-based Sony VAIO portable computers:
 * PCG-6L1L
 * VGN SZ220



CAUSE
This issue occurs because of a problem with the video adapter driver that may be installed on the Sony portable computers that are mentioned in the &quot;Symptoms&quot; section.



THINGS TO TRY
To resolve this issue, install the latest available version of the video adapter driver. For information about how to download and to install the latest available driver for your Sony VAIO computer, visit the following Sony Web site:

http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNSZ220&upd_id=2630&os_id=27

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbtshoot kbpubtypekc kbexpertisebeginner kbzuneamericasportal kbzunesoftware KB945019

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