Microsoft KB Archive/896996

= Description of the Excel 2002 post-Service Pack 3 hotfix package: April 5, 2005 =

Article ID: 896996

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition

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SUMMARY
''Microsoft has released the Excel 2002 post-Service Pack 3 hotfix package for Microsoft Excel 2002. This article describes the following information about the hotfix package:''


 * Issue that the hotfix package fixes
 * Prerequisites for installing the hotfix package
 * Information about whether you must restart the computer after you install the hotfix package
 * Information about whether the hotfix package is replaced by any other hotfix package
 * Information about whether you must make any registry changes to use one or more of the hotfixes in the package
 * Files that the hotfix package contains



Article contents

 * INTRODUCTION
 * Issue that the hotfix package fixes
 * MORE INFORMATION
 * Hotfix information
 * Prerequisites
 * Restart information
 * Hotfix replacement information
 * Registry information
 * Hotfix file information
 * REFERENCES



INTRODUCTION
This article describes the Excel 2002 issue that is fixed in the Excel 2002 post-Service Pack 3 hotfix package that is dated April 5, 2005.

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Issue that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:   When you update a data source for a pivot table in an Excel 2002 workbook, Excel 2002 may unexpectedly quit. Additionally, you receive an error message that is similar to the following error message:

Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature:   Application name   Application version   Module name   Module version   Offset Excel.exe         10.0.6501.0           Excel.exe     10.0.6501.0      00597cd9 Additionally, other program versions, module versions, and offsets are possible.

This issue may occur when all the following conditions are true:  There are two or more pivot tables in the workbook. The pivot tables have distinct data connections. The pivot tables contain calculated fields. </ul>

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Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites
 The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install this version of the hotfix, you must have Office XP SP3 installed. For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:

832671 Description of Microsoft Office XP Service Pack 3

</li> The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or a later version. For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

</li> The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office XP Service Pack 2 (SP2). However, we have tested this hotfix on a computer that is running Office XP SP3 more extensively than we have on a computer that is running Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts may occur. We support this configuration, but we do not recommend it.</li></ul>

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Restart information
You do not have to restart the computer after you install this hotfix.

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Hotfix replacement information
This hotfix is not replaced by any later hotfix.

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Registry information
You do not have to create or modify any registry keys to use the hotfix that this package contains.

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Hotfix file information
This hotfix contains only those files that are required to correct the issue that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date          Time    Size         File name -  05-Apr-2005   18:36   16,583,680   Excelff.msp (full-file/administrative) 04-Apr-2005  23:45    5,134,848   Excelop.msp (optimized) After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. <pre class="fixed_text">  Date          Time    Version       Size        File name -  02-Apr-2005   15:01   10.0.6758.0   9,194,176   Excel.exe Note For more information about how to install this hotfix, see the Readme.txt file that is included in the package.

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