Microsoft KB Archive/231345

OL2000: (CW) Error Message When Accessing a Schedule+ Resource A

PSS ID Number: Q231345 Article last modified on 06-11-1999

WINDOWS:2000

WINDOWS

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The information in this article applies to:

 == Microsoft Outlook 2000 == 

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see “Corporate or Workgroup” if you have the Corporate or Workgroup installation.

= SYMPTOMS =

You may get the following error message when you attempt to schedule an appointment with a Microsoft Schedule+ resource account:

You marked &quot;&quot; as a resource. You cannot schedule a meeting with &quot;&quot; because you do not have the appropriate permissions for that account. Either enter the name as required or optional attendee or talk to your administrator about giving you permissions to the schedule &quot;&quot;.

You may get the following error message when you attempt to directly open the resource account’s schedule:

Unable to open the schedule file for the Schedule+ user. The program for the attachment may not have been installed properly or may have been moved or deleted. Reinstall the program in which the attachment was created.

= CAUSE =

The Schedule+ support files are not installed on your computer.

= RESOLUTION =

Install the Schedule+ support files included with Converters and Filters in the Microsoft Office Setup program.

= MORE INFORMATION =

If you chose to have the converters and filters “Installed on first use”, during the Setup of Office, or if you chose to do a Typical installation Office, which defaults to Installed on first use, the errors mentioned will be displayed. To install the converters and filters, run Office Setup again, or import the Schedule+ file.

To Install the Converters and Filters

 * 1) Quit Outlook.
 * 2) Click Start, point to Settings, and click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) Click to select Microsoft Office 2000, and click Add/Remove.
 * 5) In the Maintenance Mode dialog box, click Add or Remove Features.
 * 6) For the Converters and Filters entry, click to select Run from My Computer and then click Update Now.

To Import a Schedule+ File

 * 1) On the File menu, click Import and Export.
 * 2) Click to select “Import from another program of file” and then click Next.
 * 3) Click to select Schedule+ 7.0, and click Next.
 * 4) Follow the Import Wizard instructions to install the converters and filters. It is not necessary to complete the import process after the converters and filters are installed.

Additional query words: OL2K

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========================================================= Keywords : kbdta Version : WINDOWS:2000 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.