Microsoft KB Archive/320313

= Yahoo! Companion May Cause an Error Message in Windows XP =

Article ID: 320313

Article Last Modified on 12/3/2004

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional Edition

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This article was previously published under Q320313



SYMPTOMS
If you try to use Yahoo! Companion, your computer may become unstable, or you may receive an error message that is similar to:

Yahoo! CompanionXXXXX has encountered a problem and must be closed. We apologize for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:

App name     App version  Module Name  Module version  Offset

iexplore.exe 6.0.2600.0   msvcrt.dll   7.0.2600. 000335d0



CAUSE
Yahoo! Companion version 1.0.1.2 is not completely compatible with Windows XP.



RESOLUTION
Yahoo! is aware of this issue and is working on a solution. To determine if a resolution is available, contact Yahoo! by using their Web site.



MORE INFORMATION
As of April 24, 2002, Yahoo! is aware of this issue. They are currently working on a fix. For additional information about this problem, contact Yahoo!

Companion updates from Yahoo! are available from the following Yahoo! Web site:

http://companion.yahoo.com/

For additional information about Yahoo!, visit the following Yahoo! Web site:

http://www.yahoo.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Yahoo, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbprb KB320313

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