Microsoft KB Archive/246842

= SMS: Access Violation in Remote.exe or Ldwmnt.dll When Encryption Is Disabled =

Article ID: 246842

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q246842



SYMPTOMS
On Microsoft Windows NT-based clients that are configured with French regional settings (by using the Regional Settings tool in Control Panel), the Remote Control tool may stop working with an access violation in Remote.exe or Ldwmnt.dll after a few minutes.



CAUSE
This behavior is caused by improper negotiation of the encryption state. The state can be either Active or Inactive. The configuration of the regional settings determines the encryption level.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of the post Service Pack 1 fix should have the following file attributes or later:

 Date      Time   Version       Size       File name    Platform 03/03/2000 8:27p 2.00.1380.1132 1,292,991 Remctrl.exe  Intel 03/03/2000 8:25p 2.00.1380.1132  567,280  Ldwmnt.dll   Intel 04/02/2000 9:22p                      67  Compver.ini 03/03/2000 8:30p 2.00.1380.1132 1,657,666 Remctrl.exe  Alpha 03/03/2000 8:25p 2.00.1380.1132  850,704  Ldwmnt.dll   Alpha

The English version of the post SP2 fix should have the following file attributes or later:   Date       Time   Version       Size       File name          Platform ---  06/10/2000 5:40a 2.0.92.01      1,346,654  Remctrl.exe        Intel 06/10/2000 5:40a 2.00.1493.2121  567,280  Ldwmnt.dll         Intel 06/10/2000 5:40a 2.00.1493.2121  300,576  Wuser32.exe        Intel 06/10/2000 5:40a                      67  CompverRemCtrl.ini 06/10/2000 5:40a 2.0.92.01     1,685,097  Remctrl.exe        Alpha 06/10/2000 5:40a 2.00.1493.2121  850,704  Ldwmnt.dll         Alpha 06/10/2000 5:40a 2.00.1493.2121  424,720  Wuser32.exe        Alpha

The French version of the post SP2 fix should have the following file attributes or later:    Date      Time   Version       Size       File name         Platform 07/30/2000 5:40a 2.0.92.01     1,350,105  Remctrl.exe        Intel 07/30/2000 5:40a 2.00.1493.2121  575,984  Ldwmnt.dll         Intel 06/10/2000 5:40a 2.00.1493.2121  300,576  Wuser32.exe        Intel 06/10/2000 5:40a                      67  CompverRemCtrl.ini 07/30/2000 5:40a 2.0.92.01     1,688,702  Remctrl.exe        Alpha 07/30/2000 5:40a 2.00.1493.2121  858,896  Ldwmnt.dll         Alpha 06/10/2000 5:40a 2.00.1493.2121  424,720  Wuser32.exe        Alpha The International Client Pack 1 (ICP1) version of the post SP2 fix should have the following file attributes or later:  Date      Time   Version       Size       File name        Platform 07/29/2000 5:40a 2.0.92.01     1,710,884  Remctrl.exe       Intel 07/29/2000 5:40a 2.00.1493.2121  567,280  Ldwmnt.dll        Intel 06/10/2000 5:40a 2.00.1493.2121  301,056  Wuser32.exe       Intel 06/10/2000 5:40a                      67  CompverRemCtrl.ini 07/29/2000 5:40a 2.0.92.01     2,595,906  Remctrl.exe       Alpha 07/29/2000 5:40a 2.00.1493.2121  850,704  Ldwmnt.dll        Alpha 06/10/2000 5:40a 2.00.1493.2121  424,720  Wuser32.exe       Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3.

Additional query words: prodsms remctrl exe idwmnt dll wuser32 compverremctrl ini

Keywords: kbqfe kbhotfixserver kbbug kbfix kbhelpdesk kbsms200fix kbsms200presp3fix KB246842

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