Microsoft KB Archive/938993

= You cannot deploy an agent by using the Discovery and Installation Wizard in System Center Operations Manager 2007 =

Article ID: 938993

Article Last Modified on 7/25/2007

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APPLIES TO


 * Microsoft System Center Essentials 2007
 * Microsoft System Center Operations Manager 2007

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SYMPTOMS
You cannot deploy an agent by using the Discovery and Installation Wizard in Microsoft System Center Operations Manager 2007. When this problem occurs, the following entry is logged in the AgentInstall.log file:

CanRegisterMU: get_Services failed. Error Code: 0x80070422

Note By default, the log file is located in the &quot;C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\&quot; folder.



CAUSE
This problem may occur if the Automatic Updates service is disabled on the computer where you try to deploy the agent.



RESOLUTION
To resolve this problem, enable the Automatic Updates service on the destination computer. You can disable the service after you deploy the agent. To enable the Automatic Updates service, follow these steps:
 * 1) Click Start, click Run, type services.msc, and then click OK.
 * 2) Right-click Automatic Updates in the list of services, and then click Properties.
 * 3) On the General tab, click Manual in the Startup type box.
 * 4) Under Service status, click Start, and then click OK.

To disable the Automatic Updates service, follow these steps:
 * 1) Click Start, click Run, type services.msc, and then click OK.
 * 2) Right-click Automatic Updates in the list of services, and then click Properties.
 * 3) On the General tab, click Disabled in the Startup type box, and then click OK.

Or, manually install the agent. For information about how to do this, view the &quot;How to Deploy the Operations Manager 2007 Agent Using MOMAgent.msi from the Command Line&quot; topic in the Operations Manager 2007 Help file.

Keywords: kbprb kbtshoot kbexpertiseadvanced KB938993

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