Microsoft KB Archive/183212

= Error message when you open an e-mail message in Outlook 2000 or in Outlook 98: "Error getting text from message window" =

Article ID: 183212

Article Last Modified on 6/29/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q183212





SYMPTOMS
When you open an e-mail message in Microsoft Outlook 2000 or in Microsoft Outlook 98, you receive one of the following error messages:  Error message 1

Error getting text from message window

 Error message 2

Could not find any relevant PGP information in the message





CAUSE
This issue may occur if you use Pretty Good Privacy (PGP) 5.x encryption. PGP 5.x encryption does not support using Word as the e-mail editor The PGP 5.0 ReadMe contains the following text:   Using Microsoft Word as your editor in Outlook is not currently supported. The Exchange/Outlook Plug-in will not be available in  Word.



MORE INFORMATION
PGP 5.x installs a PGP menu. PGP 5.x also adds toolbar buttons on the Standard toolbar for messages. If you try to encrypt from the message window, you receive the following error message:

Error getting text from message window.

If you try to decrypt from the message window of a encrypted message, you receive the following error message:

Could not find any relevant PGP information in the message



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: err error

Keywords: kbtshoot kbbug kbnofix kbexpertisebeginner KB183212

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