Microsoft KB Archive/237468

= Windows 2000 May Display an Error Message on a Blue Screen with Adaptec CD-R or CD-RW Software =

PSS ID Number: 237468

Article Last Modified on 11/13/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional

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This article was previously published under Q237468



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to run Adaptec Easy CD Creator version 3.5b or earlier or Adaptec DirectCD version 3.0 or earlier on your Windows 2000-based computer, the program may not start properly, and your computer may stop responding (hang). Also, your computer may generate one of the following error messages on a blue screen, and you may or may not be able to start your computer in Safe mode:

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE

STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL



CAUSE
This issue occurs because Easy CD Creator version 3.5b or earlier and DirectCD version 3.0 or earlier are not compatible with Windows 2000.



RESOLUTION
To resolve this issue, use the appropriate method.

Method 1
NOTE: You can use this method if you are able to start your computer in Safe mode.
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System, click the Hardware tab, and then click Device Manager.
 * 3) On the View menu, click Show hidden devices.
 * 4) Double-click Non-Plug and Play Drivers, right-click CDR4VSD, and then click Properties.
 * 5) Click the Driver tab, click Stop, click Disabled, and then click OK.
 * 6) Repeat steps 4 and 5 with the CDRPWD and CDUDF items.

Method 2
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

NOTE: You can use this method if you are able to start your computer in Safe mode.  Use Registry Editor (Regedt32.exe) to locate the following key in the registry:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\CDR4VSD

 Modify the following registry value:

Value Name: Start

Data Type: REG_DWORD

Value: 4

 Repeat steps 1 and 2 for the CDRPWD and CDUDF values.

Method 3
NOTE: You can use this method if you are not able to start your computer in Safe mode.  Start your computer with the Windows 2000 Setup floppy disks, or with the Windows 2000 CD-ROM if your computer supports starting from a CD-ROM. When the "Welcome to Setup" screen is displayed, press R, press C to start Recovery Console, and then type listsvc .For additional information about using Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:

229716 Description of the Windows 2000 Recovery Console

</li> Log on to your computer, and then disable the following drivers by using the disable command:

Cdr4vsd

Cdrpwd

Cdudf

For example, type disable cdr4vsd, and then press ENTER. Proceed to disable the remaining two drivers. After disabling all three drivers, type exit, and then press ENTER to restart your computer.

</li> After you acknowledge the Aspi32.sys error message, you can uninstall Easy CD Creator and DirectCD.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
The Aspi32.sys version 4.01 and the Cdr4vsd.sys files are loaded when you start your computer, and they are not compatible with Windows 2000. The error messages that are listed earlier in this article may occur when the Cdr4vsd.sys file and any one of the following network adapter components in Device Manager are enabled:
 * Direct Parallel
 * IR Modem Port
 * IR Port
 * WAN Miniport (IP)
 * WAN Miniport (L2TP)
 * WAN Miniport (PPTP)

For additional information about Windows 2000 support for Easy CD Creator and DirectCD, visit the following Adaptec Web site:

http://www.roxio.com/en/support/cdrwin/cdrecos.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

NOTE:

Roxio CD-R Software:

- Easy CD Creator 5 Platinum

Visit the following Roxio Web site for additional information and to obtain support updates for Easy CD Creator 5 Platinum:

http://www.roxio.com/en/support/ecdc/ecdc5win2k.html

Additional query words: 0x1e win2000hotsetup

Keywords: kb3rdparty kbprb KB237468

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch

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