Microsoft KB Archive/296234

= XADM: Exchange 2000 Logs Event ID 3804 VSOM Error Messages and Information Store Performance Is Degraded =

Article ID: 296234

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q296234





SYMPTOMS
The Exchange 2000 information store may begin to log JET version store out of memory (VSOM) errors that are similar to the following:

Event ID: 3804

Source: MSExchangeIS

Description:

The version store for instance 2 (&quot;10e57b63-9a62-49d6-b508-409d7b88bae1&quot;) has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

SessionId: 0x8E610960

Session-context: 0x00000000

Session-context ThreadId: 0x00000F90

The performance of the Microsoft Exchange 2000 Server message store (Store.exe) process may be degraded.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Components: Information store



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Keywords: kbbug kbexchange2000presp1fix kbfix kbqfe KB296234

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