Microsoft KB Archive/189124

= OFF97: Cannot View Preview Picture on File Created on Macintosh =

Article ID: 189124

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition

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This article was previously published under Q189124





SYMPTOMS
When you click Preview in the Open dialog box, you may receive the following message:

Preview not available.

The preview picture that has been saved with the file is not displayed.



CAUSE
This problem occurs when one of the following conditions is true:


 * You used a Microsoft Office 98 Macintosh Edition program to create your file.

-or-
 * You used a Microsoft Office 4.2.x for the Macintosh program to create your file.



WORKAROUND
To work around the problem, open and resave the file. A preview picture that is viewable in an Office 97 program will be saved in the file.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF97 XL97 WD97 PP97 thumbnail

Keywords: kbbug kbpending KB189124

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