Microsoft KB Archive/268542

= Works Suite 2001: Microsoft Money Tasks Do Not Work As Expected =

Article ID: 268542

Article Last Modified on 4/10/2001

-

APPLIES TO


 * Microsoft Works Suite 2001 Standard Edition

-



This article was previously published under Q268542



SYMPTOMS
When you attempt to start a Microsoft Money task from the Microsoft Works Task Launcher, you may receive an error message similar to one of the following:
 * This operation cannot be performed.


 * Internal application error.

In addition, the computer may stop responding (hang).



CAUSE
This problem can occur if you have not created a Money data file or your Money data file is damaged, missing, or in an incorrect location.



RESOLUTION
To work around this issue, follow these steps:
 * 1) Start Money.

You are prompted to open a file, create a file, or restore a file.
 * 1) Open, create, or restore a file.

When a Money file is open, the Money tasks in the Works Task Launcher work as expected.



MORE INFORMATION
This happens more often in a Windows 2000 environment. After opening, creating, or restoring a file, the problem is usually resolved.

Additional query words: w_works wkssuite w_money 9.0 m2001

Keywords: kberrmsg kbinterop kbprb KB268542

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.