Microsoft KB Archive/252840

= OLEXP: Problems Downloading E-mail from Hotmail Account =

Article ID: 252840

Article Last Modified on 1/27/2007

-

APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.0

-



This article was previously published under Q252840



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you try to download e-mail from your Hotmail account, the download may not work, and you may receive the following error message:

Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: 'Proxy Error (Software caused connection to abort)', Port:0, Secure (SSL): No, Error Number: 0x800CCC3F



CAUSE
This issue can occur if the MSN, The Microsoft Network redirect process is not working.



RESOLUTION
To resolve this issue:  In Outlook Express, click Accounts on the Tools menu. Click the Mail tab, click the Hotmail account, and then click Properties. Click the Server tab, and then change the HTTP Server URL to the following Web address:

http://oe.hotmail.com/secure/hmdata

 Click Apply, and then click OK.



MORE INFORMATION
The original setting for the HTTP Server URL is:

http://services.msn.com/svcs/hotmail/httpmail.asp

Keywords: kberrmsg kbui kbprb KB252840

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.