Microsoft KB Archive/839953

= A Citrix session may respond very slowly when you log on to the session from a Windows XP-based computer =

Article ID: 839953

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
You log on to a Citrix session from a Microsoft Windows XP-based computer. After many hours of use, the Citrix session may suddenly become very slow. For example, you may experience one or more of the following symptoms:
 * It may take one minute or more to switch between open programs.
 * User-prompted screen changes may take many minutes to display. For example, if you click a menu, it may take many minutes before the menu opens.
 * When you type text in a program, it may take many minutes before the text appears on your screen. For example, if you type text in Notepad, you may type a paragraph of text before the text appears on your screen. The page may appear blank, and then all the text will suddenly appear.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name -  04-Oct-2004  19:53  5.1.2600.2524  297,472  Msctf.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

