Microsoft KB Archive/214167

= WD2000: Error Message: Wizard Cannot Use the Active Document =

Article ID: 214167

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q214167





SYMPTOMS
After you create a new document based on a template created with one of the following wizards:

Agenda Wizard

Fax Wizard

Table Wizard

Calendar Wizard

Resume Wizard

Memo Wizard

the following error message appears:

The wizard cannot use the active document. To run the wizard, choose New from the File menu and select the wizard name Wizard.

Some of the following error messages may also appear:

Agenda Wizard
 If the template is based on the Agenda Wizard, after you click OK, the following error message appears in Word 2000:

The wizard cannot continue because an error has occurred (500).



Fax Wizard
 If the template is based on the Fax Wizard, the following error message appears in Word 2000:

The wizard cannot continue because an error has occurred (509).





CAUSE
These errors occur because the StartWizard macro is retained in a new template based on the wizards listed in the "Symptoms" section.



RESOLUTION
Create a document based on the wizard that is generating the error message. Save this document as a template. The StartWizard macro is not retained in the new template. To do this, follow these steps:
 * 1) On the File menu, click New.
 * 2) Click the Other Documents tab and then double-click the wizard that you want to base your template on.
 * 3) Follow the steps in the wizard to customize your template and then click Finish.
 * 4) On the File menu, click Save As.
 * 5) In the Save as type box, click Document Template (*.dot).
 * 6) Type the name you want to use for your new template in the File name box and then click Save.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Word 2000.

Additional query words: wizard error wordbasic err 500 509 msg

Keywords: kbbug kbnofix kbtemplate KB214167

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