Microsoft KB Archive/325717

= Windows Messenger Does Not Start =

Article ID: 325717

Article Last Modified on 10/31/2006

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APPLIES TO

 Microsoft Windows Messenger 4.6, when used with:  Microsoft Windows XP Professional

 Microsoft Windows 2000 Standard Edition 

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This article was previously published under Q325717



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
If you try to start Windows Messenger by using an account that does not have administrator permissions on the local computer, any of the following symptoms may occur:  Windows Messenger does not start.</li> The following event appears in Event Viewer:

Event Type: Error

Event Source: DCOM

Event Category: None

Event ID: 10010

Date: 4/30/2002

Time: 11:30:57 PM

User: \

Computer:

Description:

The server {FB7199AB-79BF-11D2-8D94-0000F875C541} did not register with DCOM within the required timeout.

</li> You may experience delays in opening the following Web sites:  http://www.msn.com/</li> http://www.hotmail.com/</li></ul> </li></ul>

<div class="cause_section">

CAUSE
Windows Messenger cannot identify the primary messaging service for the current user and does not start.

<div class="resolution_section">

RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

<ol> Start Registry Editor (Regedt32.exe).</li> Locate and then click the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft

</li> On the Edit menu, click Add Key, and then add the following registry key:

Key name: MessengerService

</li> Open the MessengerService key.</li> On the Edit menu, click New, click String Value, and then add the following registry value:

Value name: PrimaryService

Data type: REG_SZ

Value data: .NET Messenger Service

</li> Quit Registry Editor.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbprb KB325717

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