Microsoft KB Archive/306480

= Dr. Watson May Not Write Dump Files =

Article ID: 306480

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q306480



SYMPTOMS
After you apply Windows 2000 Service Pack 2 (SP2), Dr. Watson may write information to the log file, but you may not be able to locate a dump file that has the same time stamp as the last time that the computer stopped responding (hung).



CAUSE
This problem occurs because there is a timing change in SP2 with the activity of Dr. Watson that causes the process to stop before the dump file is written.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

Date    Time   Version        Size    File name --- 9/10/01 18:37  5.0.2195.4317  72,464  Drwtsn32.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbBaseOS hang crash

Keywords: kbbug kbfix kbwin2000presp3fix kbdrwatson kbqfe kbwin2000sp3fix kboswin2000fix kbhotfixserver KB306480

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