Microsoft KB Archive/944122

= The MAC address displayed on the Zune device is 00-00-00-00-00-00 =

Article ID: 944122

Article Last Modified on 11/16/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 80GB Digital Media Player
 * Zune 8GB Digital Media Player

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SYMPTOMS
When you view the wireless information on the Zune device, the MAC address for the Zune device is displayed as &quot;00-00-00-00-00-00.&quot;



CAUSE
This issue occurs when the wireless feature on the Zune device is turned off or is temporarily disabled.



THINGS TO TRY
To resolve this issue, use one or both of the following methods.

Method 1: Enable the wireless feature on the Zune device
To do this, follow these steps:
 * 1) On the home screen on the Zune device, select settings, and then press the center of the Zune pad.
 * 2) Select wireless, and then press the center of the Zune pad.
 * 3) Select wireless, and then press the center of the Zune pad to change the setting to On.
 * 4) Press and hold the Back button to return to the home screen.

Method 2: Restart the Zune device
To do this, follow these steps:
 * 1) Set the Hold switch to the unlocked position.
 * 2) Press and hold the Back button as you press the top of the Zune pad.

When the device begins to restart, release the buttons.

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB944122

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