Microsoft KB Archive/324403

= Shortcut Menus Remain Visible in Internet Explorer 6 Help After You Turn Off Shortcut Menus =

Article ID: 324403

Article Last Modified on 11/15/2007

-

APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Tablet PC Edition</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul>

 Microsoft Windows 2000 Datacenter Server</li></ul>

 Microsoft Windows 2000 Professional Edition</li></ul>

 Microsoft Windows 2000 Server</li></ul>

 Microsoft Windows NT Server 4.0 Standard Edition</li></ul>

 Microsoft Windows NT Server 4.0, Terminal Server Edition</li></ul>

 Microsoft Windows NT Workstation 4.0 Developer Edition</li></ul>

 Microsoft Windows 98 Second Edition</li></ul> </li></ul>

-

<div class="notice_section">

This article was previously published under Q324403

<div class="symptoms_section">

SYMPTOMS
After you activate the Internet Explorer restriction to turn off shortcut menus, you may still be able to view and use shortcut menus if you right-click the Internet Explorer Help window. Note that shortcut menus are also known as context menus.

<div class="cause_section">

CAUSE
This problem may occur if Internet Explorer does not test to see if the shortcut menu is turned off for the Internet Explorer Help window. This symptom is caused by a problem with the NoBrowserContextMenu restriction.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the following file attributes or later:

<pre class="fixed_text">  Date         Time   Version        Size       File name -  11-Jun-2002  18:02  6.0.2718.1100  1,336,320  Shdocvw.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbbug kbenv kbfix kbqfe kbui KB324403

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.