Microsoft KB Archive/84305

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Problems with PacificPage PostScript Cartridge

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ID: Q84305

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The information in this article applies to:


 * Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11
 * Microsoft Word for Windows, versions 2.0, 2.0a
 * Microsoft Excel for Windows, version 4.0

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SUMMARY
The Pacific Data Products PacificPage interpreter cartridge for Hewlett- Packard (HP) LaserJet printers is not supported under Microsoft Windows, nor has it been tested with these versions of Windows.

MORE INFORMATION
The following problems have been confirmed by Pacific Data Products technical support:

 A file may seem to spool to the printer but no output appears. According to Pacific Data Products technical support, there is a new revision of the PacificPage interpreter cartridge that solves the spooling problem described above.

Before updating your cartridge, try the following:

 Print with fewer graphics and shading on the page. Print fewer pages at one time or print shorter documents. Increase the Device Not Selected setting to 99 and the Transmission Retry setting to 99 through the Control Panel.  Legal-size paper cannot be printed onto unless the printer has an actual legal tray installed. Feeding legal paper manually will not work. Other paper-handling problems include an inability to print documents from the manual feed tray. If you attempt to do so, the document will be pulled continuously from the default paper tray. This problem was confirmed by Microsoft using the PE cartridge revision G, version 4.1. Word for Windows 2.0 and 2.0a will not print envelopes successfully from a multipurpose tray.

According to Pacific Data technical support, a new revision of the PacificPage PE cartridge is in development that offers greatly enhanced paper-handling features. For more information, contact Pacific Data Products now.

The PacificPage cartridge is manufactured by Pacific Data Products, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 3rdparty 3.00 3.00a 3.10 3.11 page handling winword

Keywords :

Version : WINDOWS:2.0,2.0a,3.0,3.0a,3.1,3.11,4.0

Platform : WINDOWS

Issue type :

Technology :