Microsoft KB Archive/268988

= Computer Locks When You Press CAPS LOCK During the Setup Wizard =

Article ID: 268988

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q268988



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you are installing Microsoft Windows Millennium Edition (Me) and you press CAPS LOCK while in the Setup Wizard, your computer can become unresponsive.



CAUSE
This behavior is caused by the keyboard controller. When you press the CAPS LOCK key several times; the controller stops responding. It is not necessary to press the CAPS LOCK key while you enter the PID (Product ID).



RESOLUTION
To resolve this problem, contact your original equipment manufacturer (OEM) for a possible Basic Input/Output System (BIOS) update, reboot your computer, and then start the setup without using CAPS LOCK during Setup Wizard.



MORE INFORMATION
Additional query words: HWKEY

Keywords: kbprb KB268988

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