Microsoft KB Archive/264079

= Runtime Library Error Message When You Install or Start Encarta =

Article ID: 264079

Article Last Modified on 7/18/2007

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APPLIES TO


 * Microsoft Encarta Africana 2000
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Interactive World Atlas 2000
 * Microsoft Works Suite 2000
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q264079



SYMPTOMS
When you attempt to install or start any of the programs listed at the beginning of this article, you may receive an error message similar to the following:

Microsoft Visual C++ Runtime Library

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Microsoft Reference\Microsoft Encarta\Encarta Interactive World Atlas 2000\Msworld5.exe

Abnormal Program Termination



CAUSE
This behavior can occur if either of the following conditions is true:
 * Mismatched or outdated system files are installed on the computer.


 * The CD-ROM or DVD-ROM drive cannot read the program CD-ROM correctly.



RESOLUTION
To resolve this issue, use the following methods.

After you complete each method, test to determine if the issue is resolved. If the issue continues to occur, proceed to the next method.

Download and Install the Windows Libraries Update:
 Visit the following Microsoft Web site:

http://www.microsoft.com/downloads/Search.aspx

 Next to Search using, click Keyword Search. In the Keywords box, type libraries update . In the Operating System box, click the appropriate operating system, and then click Find It. In the list of found files, click the link that you want, and then follow the instructions on the screen to install the Microsoft Libraries Update.

For additional information about the Microsoft Libraries Update, click the article number below to view the article in the Microsoft Knowledge Base:

197298 INFO: Microsoft Libraries Update: What, Where, Why

Troubleshoot the CD-ROM for Read Errors:
For additional information about how to troubleshoot CD-ROM read errors, click the article number below to view the article in the Microsoft Knowledge Base:

218617 How to Troubleshoot CD-ROM Read Issues

Additional query words: multi multi-media media mm

Keywords: kberrmsg kbprb KB264079

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