Microsoft KB Archive/839164

= Manual workflow rules are not sorted alphabetically when you try to apply the manual workflow rules by using the Microsoft CRM Web client or by using the Outlook client =

Article ID: 839164

Article Last Modified on 9/7/2006

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APPLIES TO


 * Microsoft CRM 1.2

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SYMPTOMS
When you create manual workflow rules in Workflow Manager, you can sort the manual workflow rules alphabetically. However, when you try to apply the manual workflow rules by using the Microsoft CRM Web client or by using Microsoft CRM Sales for Outlook (the Outlook client), the manual workflow rules are not sorted alphabetically.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

The feature that is included in this hotfix shares e-mail activity to all Microsoft CRM user recipients. The feature in this hotfix also selects one Microsoft CRM user recipient as the owner of the e-mail activity.

Installation information
Install this hotfix on computers that are running the Microsoft CRM 1.2 client software or the Microsoft CRM 1.2 server software.

Prerequisites
To install this update, Microsoft CRM 1.2 must be installed.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows 2000, Windows XP, or Windows Server 2003, use the Add or Remove Programs tool in Control Panel.

System administrators can use the Spuninst.exe utility to remove this hotfix from a computer that is running Windows 2000, Windows XP, or Windows Server 2003. The Spuninst.exe utility is located in the following folder:

%Windir%\$NTUninstallKB839164$\Spuninst

For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft CRM 1.2 server


MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm12 crm1.2

Keywords: kbmbsemail kbpubtypekc kbmbsworkflow kbmbsmigrate kbinfo kbqfe kbhotfixserver KB839164

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