Microsoft KB Archive/323674

= SMS: Software Metering Server Does Not Install When Password Length Is Greater Than Seven Characters =

Article ID: 323674

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3
 * Microsoft Systems Management Server 2.0 Service Pack 4

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This article was previously published under Q323674



SYMPTOMS
If you install a software metering server, the installation may be unsuccessful, and you receive the following error message in the Licsvcfg.log:

Could not determine if the user  has admin privileges.

This behavior occurs even if the user account does have administrative credentials on the local computer.

Note the following entries in the Licsvcfg.log:

Attempting to install on NT server dalton Initialising License Server Connection Agent... Initialising service SMS_LICENSE_SERVER_MANAGER...  Checking that the server \\dalton is present on the network Access has been granted Checking that the License Server Manager has administrative rights on \\dalton System Error Message: Could not determine if the user SMSService has admin privilege (The user name could not be found. ) The license server manager's account 'SMSService' does not exist locally on \\dalton we have access but don't have a local account.

Testing permissions by adding user abcTest STATMSG: ID=9379 SEV=E LEV=M SOURCE=&quot;SMS Server&quot; COMP=&quot;SMS_LICENSE_SERVER_MANAGER&quot; SYS=DUALITY SITE=SS1 PID=129 TID=214 GMTDATE=Fri Sep 03 22:00:11.828 1999 ISTR0=&quot;\\dalton&quot; ISTR1=&quot;SMSService&quot; ISTR2=&quot;&quot; ISTR3=&quot;&quot; ISTR4=&quot;&quot; ISTR5=&quot;&quot; ISTR6=&quot;&quot; ISTR7=&quot;&quot; ISTR8=&quot;&quot;&quot; ISTR9=&quot;&quot; NUMATTRS=0

Skipping server dalton STATMSG: ID=9235 SEV=W LEV=M SOURCE=&quot;SMS Server&quot; COMP=&quot;SMS_LICENSE_SERVER_MANAGER&quot; SYS=DUALITY SITE=SS1 PID=129 TID=214 GMTDATE=Fri Sep 03 22:00:11.843 1999 ISTR0=&quot;dalton&quot; ISTR1=&quot;&quot; ISTR2=&quot;&quot; ISTR3=&quot;&quot; ISTR4=&quot;&quot; ISTR5=&quot;&quot; ISTR6=&quot;&quot; ISTR7=&quot;&quot; ISTR8=&quot;&quot; ISTR9=&quot;&quot; NUUMATTRS=0 ERROR: FAILED TO INSTALL LICENSE SERVER 'dalton'



CAUSE
This behavior occurs only if the domain password policy is a minimum of eight characters. When the password is interpreted during the installation process, the License_Server_Manager truncates the password to seven characters.



WORKAROUND
For a Member Server in the Resource Domain

Before you install the software metering server, create a duplicate (pass-through) SMS service account in the resource domain. Move the pass-through account into the Domain Admins global group of the resource domain. It is now a Domain Admin in the resource domain, and it becomes an administrator on the member server. Make sure that this account has the same name and password as the SMS service account in the master domain.

For a Member Server in the Master Domain

Before you install the software metering server on a member server, create a duplicate (pass-through) SMS service account on the member server. Move this pass-through account into the local administrators group on the member server. Make sure that this account has the same name and password as the SMS service account in the master domain.

You can also work around this issue by modifying the password policy to set the minimum password length to less than eight characters.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prodsms

Keywords: kbbug kberrmsg kbnofix KB323674

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