Microsoft KB Archive/240324

= Setup prompts for CD when you want to use or add a feature to Office 2000 Setup even if the CD is in the drive =

Article ID: 240324

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q240324





For a Microsoft Office XP or Office 2003 version of this article, see 290304.



SYMPTOMS
When you attempt to use a feature set to Installed on First Use, or you add a feature in Maintenance Mode Setup, one of the following error messages may appear, even if the CD is in the CD-ROM drive:

Could not find: ' '. Please try another location.

-or-

Please insert the disk:

-or-

The feature you are trying to use is on a CD-ROM or other removable disk that is not available.

Insert the ' ' disk and click OK.

In the above error messages,  is the name of the specific Office product that is being used.



CAUSE
You may experience this problem if all of the following are true:
 * You installed Office from either a retail CD or an Administrative installation that was created by using a retail CD. -and-


 * You created an image of the Office files on another CD. -and-


 * You are trying to use the CD that you created in order to install some Office features.

NOTE: You also experience this problem if you installed Office by using a CD that you created, and you are now using a retail CD.



RESOLUTION
Using a CD that you created is not a supported way to install or maintain Office.

You Originally Installed Office with a CD That You Created
If you installed Office with a CD that you created, and you are experiencing this problem because you are now using a retail CD, you must uninstall Office and reinstall it by using a retail CD. To do this, follow these steps:
 * 1) If any of the error messages are still displayed, click Cancel.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) Double-click the item for the Office 2000 product you installed.
 * 5) Click Remove Office in the Microsoft Office 2000 Maintenance Mode dialog box.
 * 6) Click Yes to confirm that you want to remove Office.
 * 7) When the removal is finished, re-run Office Setup by using a retail CD.

You Originally Installed from an Administrative Installation
If you originally installed Office from an Administrative installation on your network, and you are using a CD that you created, follow these steps:
 * 1) If any of the error messages are still displayed, click Cancel.
 * 2) Eject the CD that you created.
 * 3) Insert a retail CD for the same version of Office that you have installed.
 * 4) Repeat the operation that caused the Windows Installer to prompt you for a CD.

You Installed Office by Using a Retail CD
If you installed Office by using a retail CD, and you are now using a CD that you created, follow these steps:
 * 1) If any of the error messages are still displayed, click Cancel.
 * 2) Eject the CD that you created.
 * 3) Insert a retail CD for the same version of Office that you have installed.
 * 4) Repeat the operation that caused the Windows Installer to prompt you for a CD.

Additional query words: OFF2000 custom burn burned error 1706 "error 1706"

Keywords: kbtshoot kbsetup kberrmsg kbnofix kbprb KB240324

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