Microsoft KB Archive/830936

= You receive an &quot;unable to start processing services&quot; error message when you try to access Exchange 2000 by using Outlook =

Article ID: 830936

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you try to access Microsoft Exchange 2000 Server by using a MAPI-based e-mail client such as Microsoft Outlook, you receive the following error message:

unable to start processing services

You experience this problem intermittently.



CAUSE
This problem occurs when the information store is stopped for a long time and then restarted before you try to access Exchange. After the information store is stopped, the MAPI sessions that were created by failed logon attempts are not cleaned up. These sessions are counted against the limit on the maximum number of sessions. This situation may prevent some users from creating new sessions after the information store is restarted.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  27-Oct-2003  12:17  6.0.6527.0      3,915,776  Cdoex.dll 27-Oct-2003 12:12  6.0.6527.0        851,968  Davex.dll 27-Oct-2003 12:12  6.0.6527.0         53,248  Davexpc.dll 27-Oct-2003 12:08  6.0.6527.0        131,072  Drviis.dll 27-Oct-2003 12:08  6.0.6527.0        577,536  Dsaccess.dll 27-Oct-2003 11:18  6.0.6527.0        184,320  Dscmsg.dll 27-Oct-2003 11:18  6.0.6527.0        962,560  Emsmdb32.dll 27-Oct-2003 12:11  6.0.6527.0      2,179,072  Ese.dll 27-Oct-2003 12:11  6.0.6527.0         40,960  Eseperf.dll 08-Sep-2003 09:18                      6,991  Eseperf.hxx 27-Oct-2003 12:11                    391,634  Eseperf.ini 27-Oct-2003 12:17  6.0.6527.0      3,575,808  Excdo.dll 27-Oct-2003 12:07  6.0.6527.0         90,112  Eximap4.dll 27-Oct-2003 12:09  6.0.6527.0        262,144  Exmime.dll 27-Oct-2003 10:57  6.0.6527.0        176,128  Exnntp.dll 27-Oct-2003 12:12  6.0.6527.0        143,360  Exodbesh.dll 27-Oct-2003 12:12  6.0.6527.0         57,344  Exodbpc.dll 27-Oct-2003 12:12  6.0.6527.0        200,704  Exodbprx.dll 27-Oct-2003 12:12  6.0.6527.0      2,179,072  Exoledb.dll 27-Oct-2003 12:06  6.0.6527.0         81,920  Exosal.dll 27-Oct-2003 12:08  6.0.6527.0         32,768  Expop3.dll 27-Oct-2003 12:08  6.0.6527.0         32,768  Exproto.dll 27-Oct-2003 12:12  6.0.6527.0        307,200  Exprox.dll 27-Oct-2003 11:21  6.0.6527.0        143,360  Exschema.exe 27-Oct-2003 12:12  6.0.6527.0        315,392  Exsmtp.dll 27-Oct-2003 11:23  6.0.6527.0        675,840  Exwform.dll 27-Oct-2003 10:58  6.0.6527.0        180,224  Exwin32.dll 27-Oct-2003 11:21  6.0.6527.0         40,960  Febecfg.dll 27-Oct-2003 12:08  6.0.6527.0         32,768  Iisif.dll 27-Oct-2003 12:09  6.0.6527.0        135,168  Iisproto.dll 27-Oct-2003 12:09  6.0.6527.0         61,440  Imap4be.dll 27-Oct-2003 11:24  6.0.6527.0        319,488  Imap4evt.dll 27-Oct-2003 11:22  6.0.6527.0        126,976  Imap4fe.dll 27-Oct-2003 12:08  6.0.6527.0        126,976  Imap4svc.dll 27-Oct-2003 12:09  6.0.6527.0         40,960  Jcb.dll 27-Oct-2003 10:58  6.0.6527.0         49,152  Mdbevent.dll 27-Oct-2003 11:15  6.0.6527.0      2,285,568  Mdbmsg.dll 27-Oct-2003 11:00  6.0.6527.0         32,768  Mdbrole.dll 27-Oct-2003 11:18  6.0.6527.0        909,312  Mdbsz.dll 27-Oct-2003 12:09  6.0.6527.0         24,576  Mdbtask.dll 27-Oct-2003 10:57  6.0.6527.0        151,552  Nntpex.dll 27-Oct-2003 12:04  6.0.6527.0         94,208  Peexch50.dll 27-Oct-2003 12:06  6.0.6527.0        397,312  Phatcat.dll 27-Oct-2003 12:08  6.0.6527.0         36,864  Pop3be.dll 27-Oct-2003 11:24  6.0.6527.0        303,104  Pop3evt.dll 27-Oct-2003 11:23  6.0.6527.0         24,576  Pop3fe.dll 27-Oct-2003 12:06  6.0.6527.0         73,728  Pop3svc.dll 27-Oct-2003 11:24  6.0.6527.0        163,840  Protomsg.dll 27-Oct-2003 12:09  6.0.6527.0        532,480  Reapi.dll 27-Oct-2003 12:12  6.0.6527.0        311,296  Resvc.dll 27-Oct-2003 12:07  6.0.6527.0      4,661,248  Store.exe 27-Oct-2003 11:23  6.0.6527.0      3,735,552  Wmtemplates.dll Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XCCC

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbexchstore kbqfe kbfix kbexchange2000presp4fix kbbug KB830936

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