Microsoft KB Archive/194545

= FP98: "HTTP Code 500" Creating Web, Browsing Page w/Image, WebBot =

Article ID: 194545

Article Last Modified on 6/12/2007

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APPLIES TO


 * Microsoft FrontPage 98 Standard Edition

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This article was previously published under Q194545



For a Microsoft FrontPage 2000 version of this article, see 205271.

For a Microsoft FrontPage 97 version of this article, see 143097.



SYMPTOMS
In Microsoft FrontPage, you may receive the following error message:

Server Error This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log.

This error message occurs in one of the following circumstances:
 * You browse a page that contains an image map or a WebBot.

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 * You create a new Web.



CAUSE
This problem may occur for one of the following reasons:
 * If you are using Microsoft Personal Web Server, FrontPage is not able to execute Shtml.dll.

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 * If you are using FrontPage Personal Web Server, FrontPage is not able to execute Shtml.exe.

-or-
 * FrontPage cannot access the server through the extensions.



RESOLUTION
To work around this problem, use the method appropriate for your situation.

Method 1: Check Error Logs and Memory
Check the error logs for any out of memory errors and then verify the amount of physical and virtual memory installed on your computer.

If you are using the FrontPage Personal Web Server, the error logs will be located in the \FrontPage Webs\Server\Logs folder.

If you are using Microsoft Personal Web Server, the error logs will be located in the \Windows folder.

You should have 16 megabytes (MB) of RAM in order to run the FrontPage Personal Web Server or Microsoft Personal Web Server. You should also set a permanent swap file that is at least 20 MB in size.

Method 2: Check Configuration Settings
If you have changed the default content folder for the FrontPage Personal Web Server, check the following:  The definition of the DocumentRoot in the Srm.cnf file. The following settings in the Srm.cnf:

WinScriptAlias _vti_bin/ c:\FrontPage/Webs\content\_vti_bin



If you have changed the default content folder for the Microsoft Personal Web Server, check the following:
 * The Document Root is defined in the Directories tab of the Internet Services Administrator. To access the Internet Services Administrator, follow these steps:


 * Click the Start button, point to Settings, and then click Control Panel.
 * Double-click the Personal Web Server icon.
 * Click the Administration tab.
 * Click Administration.

Method 3: Check the Shtml.exe or Shtml.dll File and File Size
If you have not changed the default content folder, check the following:
 * If you are using FrontPage Personal Web Server, verify that the \_vti_bin\shtml.exe file exists and that its file size is greater than 0. This file is located in the DocumentRoot folder.
 * If you are using Microsoft Personal Web Server, verify that the \_vti_bin\shtml.dll file exists and that its file size is greater than 0. This file is located in the DocumentRoot folder.

NOTE: You can use these same methods to troubleshoot this type of error on other Web servers. Check your Web server's documentation for the proper location of server-generated error logs and the proper method for changing DocumentRoot and marking directories as executable.

Method 4: Check Whether the Server is Running
Verify that the server is running. If it is not running, start it. Confirm it is started by browsing to the URL for the HTTP server.

Method 5: Verify the Server Extensions Are Installed
Verify that the server extensions have been installed on the server. To do this, start the FrontPage Server Administrator and click Check. Confirm that the server information is correct.

Method 6: Install the FrontPage Server Extensions
Install the FrontPage Server Extensions. NOTE: Because the Microsoft Web site is regularly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

http://www.microsoft.com

For information about the differences between the Microsoft Personal Web Server and the FrontPage Personal Web Server, please see the following article in the Microsoft Knowledge Base:

194355 FP98: Why Are There Two Versions of the Personal Web Server

Additional query words: front page explorer editor vermeer code

Keywords: kbprb KB194545

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