Microsoft KB Archive/941036

= A Windows XP-based computer may stop responding after the wireless connection to a USB device is dropped =

Article ID: 941036

Article Last Modified on 9/24/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
A Windows XP-based computer may stop responding after the wireless connection to a USB device is dropped several times. In this situation, you have to restart the computer.

Notes
 * Magnetic interference may cause the connection to be dropped.
 * The more frequently the connection is dropped, the more likely this problem is to occur.
 * This problem may also occur if you plug and unplug a USB device several times without restarting the computer. For example, this problem may occur if you plug and unplug a USB memory stick or an external USB hard disk drive several times.



CAUSE
This problem occurs because of a memory leak in the Partmgr.sys file.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbexpertisebeginner kbexpertiseadvanced kbpubtypekc kbqfe kbhotfixserver KB941036

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