Microsoft KB Archive/90974

= FastTips: Mail and Schedule+ Questions and Answers =

ID: Q90974

3.10 3.11 WINDOWS kbfasttip kbfile

The information in this article applies to:


 * Microsoft Windows for Workgroups versions 3.1, 3.11

SUMMARY
This article contains questions and answers about Microsoft Mail and Microsoft Schedule+.

MORE INFORMATION
The following information applies to Microsoft Windows(TM) for Workgroups version 3.1.

1. Q. What are the general requirements for using Microsoft Mail and Microsoft Schedule+ with Microsoft Windows for Workgroups?

A. To effectively use Mail and Schedule+, all computers within a     workgroup should be connected to one postoffice. Only one postoffice should be created for a workgroup. Schedule+ relies on the established Mail connections in order to work correctly. For more information, please refer to the user's guides for Mail and Schedule+.

2. Q. What steps are involved in creating a new postoffice for Microsoft Mail?

A. To use Mail, create only one postoffice for all computers in a     designated workgroup. If you will be the postoffice administrator, use the following four steps to do this:

1. When you start Mail for the first time, select the Create A New Workgroup Postoffice option. Unless you specify otherwise, this creates a new subdirectory named WGPO in the postoffice administrator's Windows directory by default.

2. Enter your administrator account details in the dialog box. You must include entries for Name and Mailbox. A        password is optional. The Name value is your alias for Mail. The Mailbox value is used for internal referencing in Mail. The Password value defaults to the word &quot;password&quot;; however, you can change this value or remove it if you choose not to        have a password.

3. In File Manager, select the WGPO directory.

4. From the Disk menu, choose Share As, and select the Full option button under Access Type. You may want to type &quot;Postoffice&quot; (without the quotation marks) in the Comment field so that people at other workstations can identify this directory when they connect to the postoffice.

3. Q. I cannot access the initial mail dialog box that allows you to either connect to or create a postoffice. How can I correct this problem?

A. This problem occurs when more than one postoffice exists within a workgroup. Extra postoffices must be deleted. If you delete the extra postoffices, those computers that were formerly postoffices must connect to the existing postoffice. To delete extra postoffices, use the following four steps:

1. Quit Mail.

2. From File Manager, select the MSMAIL.INI file. From the File menu, choose Rename. In the To box, type &quot;msmail.bak&quot; (without the quotation marks), then choose the OK button.

3. Restart Mail. In the Welcome To Mail dialog box, select the Connect To An Existing Postoffice option.

4. Select the server name and shared directory for the postoffice. If you do not have an account, add your information to the postoffice.

NOTE: You must have entries for the Name, Mailbox, and Password boxes. Be sure to use the same entries that you were using before you renamed the MSMAIL.INI file so that you can access your old mail messages.

4. Q. I'm receiving the error messages &quot;Cannot establish a DOS or     Windows Mail Server&quot; and &quot;Cannot connect to the Workgroup Postoffice.&quot; How can I correct this problem?

A. If you receive the error message &quot;Cannot establish a DOS or     Windows Mail Server&quot; or &quot;Cannot connect to the Workgroup Postoffice,&quot; a postoffice may not have been created yet or your postoffice server may be down. Check with the workgroup or     system administrator to find out if a postoffice has been created. If a postoffice has not been created, determine who will be the postoffice administrator and refer to the previous procedure for creating a postoffice.

If a postoffice has been created, you may need to modify the MSMAIL.INI file to reflect the location of the postoffice. Use the following three steps:

1. Quit Mail.

2. Open the MSMAIL.INI file from the Windows directory in an        ASCII text editor, such as Microsoft Windows Notepad.

3. Note the entry beside the ServerPath= setting. This should match the server name and the shared directory name of the postoffice. The proper syntax is as follows:

serverpath=\\servername\directoryname

5. Q. I can't move mail messages or delete them from a folder. How can I correct this problem?

A. If you cannot move or delete mail messages from a folder, you may have a corrupt MSMAIL.MMF file. This file contains all your mail folders and messages. To repair the MSMAIL.MMF file, use the following three steps:

1. From the File menu in Microsoft Mail, choose Exit And Sign Out.

2. Restart Mail.

3. If the built-in Mail utility detects any corrupt mail files, a dialog box should appear with the message &quot;Your database file is corrupt, repair now?&quot; Choose the Yes button.

The Mail Message File utility should repair any damage to the MSMAIL.MMF file and, when completed, return to Mail.

6. Q. I am receiving the error message &quot;Schedule file could not be     opened. You may not have the necessary access privileges or the file may not be available.&quot; How can I correct this problem?

A. When you choose Open Other's Appt. Book from the File menu in     Schedule+, you may receive the error message &quot;Schedule file could not be opened. You may not have the necessary access privileges or the file may not be available.&quot; This error occurs when the person whose file you are trying to access has not granted you access privileges. You must have at least the Read Appointments And Tasks privilege to open another's Appointment Book. The default setting for privileges is View Free/Busy Times, which allows you to view other schedules from Planner.

Schedule+ defaults to the Appointment Book. To access Planner, you must select the tab labeled Planner from the left side of     the Schedule+ screen. To set access privileges for other users, choose Set Access Privileges from the Options menu. For more information on access privileges, please refer to the &quot;User's     Guide.&quot;

7. Q. How can I import appointments from Microsoft Windows Calendar or WordPerfect Office into Microsoft Schedule+?

A. Schedule+ has a feature that allows you to import appointments from Windows Calendar 3.1 and WordPerfect Office. To import your appointments from either of these applications, use the following three steps:

1. In Schedule+, choose Import Appointments from the File menu.

2. In the List Files Of Type box, select the file type that corresponds to the appointment book application.

3. Select a file to import, then choose the OK button.

8. Q. I changed my password in Microsoft Mail and the new password works correctly in Mail; however, Schedule+ is prompting me for my old password. Is this a problem?

A. No. If you change your password in Mail, the Schedule+ password is affected. After you successfully create a new password in     Mail, you are prompted for your old password in Schedule+ before you can enter the application. If you change your password in     Schedule+, Mail accepts your new password without prompting you for your old password. KBCategory: kbother kbfasttip kbfile KBSubcategory: wfw Additional reference words: 3.10 ivrfax fast tips wfwg

Keywords         : wfwg Version          : 3.10 3.11 Platform         : WINDOWS Last Reviewed: June 28, 1998