Microsoft KB Archive/261128

= OL98: Outlook Stationery Registry Value Corrupted When Templates Are Stored in Folder That Does Not Contain a Space =

Article ID: 261128

Article Last Modified on 9/23/2005

-

APPLIES TO


 * Microsoft Outlook 98 Standard Edition

-



This article was previously published under Q261128



SYMPTOMS
When you use Outlook 98 with the WordMail editor option, the registry value for the default template may become corrupted if the path to the default template does not contain any spaces. By default, this is not a problem because the templates are typically stored in the C:\Program Files\Microsoft Office\Office folder. However, if the templates are moved to a different location (for example, C:\Temp), the registry value that stores this location may become corrupted.

The buffer size for this value is only calculated correctly for paths that contain spaces. Therefore, when you switch the template from a longer path that contains spaces to a shorter path that does not contain spaces, the buffer size is too long and extra data is appended to the end of the new path for that registry value. You can use Registry Editor (Regedt32.exe) to find this registry value under the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Word\Stationery



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  File name        Version -  Outllib.dll      8.5.7624.0 Msoutl85.olb    8.5.7027.0



WORKAROUND
To work around this problem, store the template files in a folder that contains a space in the path. You can also work around this problem on a case-by-case basis by manually modifying the registry parameter after the parameter has become corrupted.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB261128

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.