Microsoft KB Archive/301230

= XADM: Warning Messages May Be Displayed When You Access the Deleted Items and Recovery Folders =

Article ID: 301230

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q301230



SYMPTOMS
When you attempt to recover items from the Deleted Items folder, you may receive the following warning message:

Outlook was unable to recover some or all of the items in this folder. Make sure you have the required permissions to recover items in this folder, and try again. If the problem persists, contact your administrator.

NOTE: Even though you received the preceding message, you can still recover the items.

If you attempt to remove items from the Recovery folder, you may receive the following message:

Outlook was unable to delete some items from this folder. Make sure you have the required permissions and try again. If the problem persists, contact your administrator.

Then, Background Cleanup may report the following event in the server event log:

Event Type: Information

Event Source: MSExchangeIS Mailbox Store

Event Category: Background Cleanup

Event ID: 1232

Description:

Error -2147221233 while hard-deleting messages in  on database &quot;Storage Group \Store Name&quot;.



CAUSE
This problem can occur if you use a view other than the Messages view (for example, a Sender, Subject, or Conversation Topic view), and then you delete a message from the Deleted Items folder.



RESOLUTION
To resolve this problem, install information store build 4712.5 (the entire Service Pack must be installed).



WORKAROUND
To work around this problem, use the Isinteg ... -fix -test alltests command to remove the items from the Recovery folder and to fix the event IDs. Typically, an administrator uses this command. However, this command does not fix the root cause of the problem: The incorrect references to messages in the information store.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: exch2kp2w

Keywords: kbprb KB301230

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