Microsoft KB Archive/902092

= Data fields are highlighted in an e-mail message in Microsoft Business Solutions CRM =

Article ID: 902092

Article Last Modified on 9/7/2006

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APPLIES TO

 Microsoft Business Solutions CRM Sales, when used with:  Microsoft Business Solutions CRM 1.0

 Microsoft CRM 1.2  Microsoft CRM 1.2 Microsoft Business Solutions CRM 1.0

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SYMPTOMS
Data fields are highlighted in an e-mail message in Microsoft Business Solutions CRM when the following conditions are true:
 * You use the French, Italian, or German version of Microsoft CRM.
 * You use the default e-mail templates.

This issue does not affect the U.S. English version.

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WORKAROUND
To work around this issue, take either of the following actions.

Workaround 1
Delete and then add the data fields in the default e-mail template. To do this, follow these steps:
 * 1) In Microsoft CRM, click Home, click Settings, click Template Manager, and then click E-Mail Templates.
 * 2) Double-click the e-mail template that you want to change.
 * 3) Click to highlight the data field that you want to remove, and then click Delete.
 * 4) Click Save and Close.

Workaround 2
Create a custom e-mail template. To do this, follow these steps:
 * 1) In Microsoft CRM, click Home, click Settings, click Template Manager, and then click E-Mail Templates.
 * 2) Click New E-mail Template.
 * 3) In the Template Type list, click the template type that you want to create, and then click OK.
 * 4) Add data to all required fields.
 * 5) To add data fields to the template, click Insert/Update, and then click Add.
 * 6) In the Record Type list, click the type of record that you want to create.
 * 7) In the Field list, click the field that you want to add to the template, and then click OK two times.
 * 8) Click Save and Close.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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Steps to reproduce the behavior
The steps that are listed here apply only to the French, Italian, or German version of Microsoft CRM.
 * 1) Open Microsoft CRM by using a System Administrator user account.
 * 2) Click Sales, and then click Contacts.
 * 3) Click a contact record that has a valid e-mail address.
 * 4) On the Actions menu, click Send Direct E-mail.
 * 5) Click to highlight the default contact template.
 * 6) In the Send direct e-mail to section of the Web page that opens, click Selected items on this page.
 * 7) Click Send.

When the recipient receives the e-mail message, the recipient name and the sender name are highlighted in yellow.

Keywords: kbbug kbmbsmigrate kbmbsemail KB902092

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