Microsoft KB Archive/263185

= OL97: Invalid Page Fault Error Message When You Create a New Contact That Contains a Hyphenated ZIP Code =

Article ID: 263185

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q263185



SYMPTOMS
When you create a new contact in Microsoft Outlook 97 Japanese Edition, click Address, specify the ZIP or Postal code with a hyphen (-), such as &quot;D-100&quot; (without the quotation marks), and then click a country or region in the box, an application error occurs and you may receive the following error message:

Outlook caused an invalid page fault in Module Outllib.dll.



CAUSE
This problem is caused by a malfunction in the character count method for the ZIP code in Outlook 97 Japanese Edition. When Outlook reads the ZIP or Postal code and there is a hyphen (-) in the ZIP or Postal code, the character count is set to &quot;0&quot; and this causes an application error.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 Service Release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese-language version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe KB263185

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