Microsoft KB Archive/300623

= Rtfixmon Causes an Error Message During Shutdown =

Article ID: 300623

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q300623



SYMPTOMS
When you shut down your computer, you may receive the following error message:

RTFIXMON: This program is not responding, or is waiting for a response from you.

Although you may be prompted to choose Wait, Shutdown or Ignore, you may not be able to select any of these choices, and your computer may stop responding (hang) after it displays the &quot;Windows is shutting down&quot; screen.



CAUSE
This issue can be caused by the Backtrack registry feature that is included with the Cybermedia First Aid 98 program. The Backtrack registry feature may be taking a very long time to take its &quot;snapshot&quot; of the registry or system files.



RESOLUTION
To work around this issue, disable the Backtrack registry feature in Windows Guardian properties. For specific information about how to set the properties in First Aid 98, view the program Help files, or contact Cybermedia.

For information about how to contact Cybermedia, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb KB300623

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