Microsoft KB Archive/303607

= Bluetooth Wireless Device No Longer Functions After Upgrade to Windows XP =

Article ID: 303607

Article Last Modified on 4/24/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional Edition

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This article was previously published under Q303607



SYMPTOMS
After you upgrade a computer that has Bluetooth hardware and drivers installed, your Bluetooth wireless device may no longer function. Windows XP Device Manager shows the device with an exclamation point, indicating a problem with the device.



CAUSE
This behavior occurs because Windows XP does not include native support for Bluetooth wireless devices.



RESOLUTION
To resolve this issue, make sure that Service Pack 1 (SP1) for Windows XP is installed, and then contact the manufacturer of your computer or your Bluetooth device for information about how to obtain the update for Windows XP SP1 that adds native support for Bluetooth wireless technology.

To determine if you have SP1 installed, right-click My Computer and then click Properties. If &quot;Service Pack 1&quot; is not listed under System, install SP1. For additional information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack



STATUS
This behavior is by design.



MORE INFORMATION
Computer and device manufacturers can contact Microsoft Product Support Services (PSS) to obtain the update that adds support for Bluetooth wireless technology to Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

323183 Availability of Windows XP Service Pack 1 Support for Bluetooth Wireless

Keywords: kbprb kb3rdparty KB303607

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