Microsoft KB Archive/940072

= When you browse from one Web site to a different Web site in Internet Explorer 6 on a Windows XP-based computer, Internet Explorer 6 crashes =

Article ID: 940072

Article Last Modified on 10/22/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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SYMPTOMS
On a Windows XP-based computer, you browse from one Web site to a different Web site in Microsoft Internet Explorer 6. Then, Internet Explorer 6 crashes.

This problem occurs if you installed any of the following updates on the computer:  

933566 MS07-033: Cumulative Security Update for Internet Explorer

 

937143 MS07-045: Cumulative Security Update for Internet Explorer

 

929874 A memory leak occurs in Internet Explorer 6 when you view a Web page that uses JScript scripting on a Windows XP-based computer

 

939653 MS07-057: Cumulative security update for Internet Explorer





CAUSE
This problem occurs because of an access violation in the Mshtml.dll file. The access violation is caused by an error in the update that is described in the Microsoft Knowledge Base 929874 article. The KB929874 update is included in the KB933566 Cumulative Security Update (MS07-033) and in the KB937143 Cumulative Security Update (MS07-045).



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, 32-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: ms07-033 ms07-045

Keywords: kbfix kbexpertisebeginner kbpubtypekc kbqfe kbhotfixserver KB940072

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