Microsoft KB Archive/273795

= Unable to Access the Scanner After Installing the Vistascan Twain Driver =

Article ID: 273795

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q273795



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you install the Vistascan Twain driver for Umax Astra4000u, you cannot access the scanner by using the Scanners and Camera Wizard. In addition, you are unable to resolve this issue by uninstalling the Vistascan software and the scanner.



CAUSE
The scanner may be using the Twain driver instead of the Windows Image Acquisition (WIA) driver.

Additional query words: HWIMATS

Keywords: kbprb KB273795

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