Microsoft KB Archive/243655

= Trust Relationships Return "STATUS_TRUSTED_DOMAIN_FAILURE" with LMCompatibilityLevel Setting of 4 =

Article ID: 243655

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT 4.0 Service Pack 6

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This article was previously published under Q243655



SYMPTOMS
When you log on to a trusted domain, you may receive the following error message:

The trust relationship between the primary domain and the trusted domain failed.

This error message can occur if the LMCompatibilityLevel setting is set to 4 on your domain controllers.



CAUSE
This behavior can occur if the domain controller is not accepting the logon request over the secure channel.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date      Time                 Size    File name     Platform -  10/11/99  6:16p                191,760  Netlogon.dll  Intel 10/11/99 6:15p                310,544  Netlogon.dll  Alpha



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kbhotfixserver kbqfe kbbug kbfix KB243655

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