Microsoft KB Archive/889003

= Your IDE storage device may become unavailable after you change the transfer mode of another device on the same IDE channel =

Article ID: 889003

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you change the transfer mode of an integrated device electronics (IDE) storage device from Programmed Input/Output (PIO) to ultra direct memory access (UDMA) or to direct memory access (DMA), other devices that are on the same IDE channel may become unusable. For example, the affected IDE device may not be recognized, or data on the device may not be available.

If you revert the data transfer mode back to the original configuration, the affected device works correctly again.



CAUSE
This problem may occur if the following conditions are true:
 * The affected storage device does not support variable mode block size
 * The affected storage device contains storage media that reports block size as the default block size.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Windows Server 2003

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 32-bit versions of Windows Server 2003   Date         Time   Version            Size    File name --  05-Nov-2004  22:39  5.2.3790.230      177,152  Ntmsdba.dll 05-Nov-2004 22:39  5.2.3790.230      445,440  Ntmssvc.dll 19-Sep-2004 11:41  5.2.3790.212       59,392  Ws03res.dll 64-bit versions of Windows Server 2003   Date         Time   Version              Size    File name        Platform --  05-Nov-2004  22:39  5.2.3790.230      452,096    Ntmsdba.dll      IA-64 05-Nov-2004 22:39  5.2.3790.230    1,273,856    Ntmssvc.dll      IA-64 19-Sep-2004 09:43  5.2.3790.212       58,880    Ws03res.dll      IA-64 19-Sep-2004 11:41  5.2.3790.212       59,392    Wws03res.dll     x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Database: Content Maintenance Bug number: 29554

Database: Windows SE Bug number: 140630

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB889003

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