Microsoft KB Archive/192699

= OL97: Mail Forwarded to Internet by Rule May Fail =

Article ID: 192699

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q192699



SYMPTOMS
After creating an Inbox rule in Microsoft Outlook 97, to forward mail to an Internet account, the rule does not appear to work, or after creating the rule and using it successfully for a while it stops working.



CAUSE
The ability to forward mail to an Internet account has been disabled at the Microsoft Exchange Server, or your Microsoft Exchange Server was upgraded to version 5.5.



RESOLUTION
Contact your Microsoft Exchange Server Administrator and request the ability to forward mail to Internet Accounts.



MORE INFORMATION
Microsoft Exchange Server 5.0 allowed forwarding of e-mail to Internet accounts by default; this was changed with Microsoft Exchange Server 5.5. To forward mail to an Internet account through version 5.5, the restriction to allow forwarding to Internet accounts must be removed. This can only be done only by the Microsoft Exchange Server Administrator and the procedure is beyond the scope of this article.

Keywords: kbprb KB192699

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