Microsoft KB Archive/280856

= OL2002: Outlook Crashes During Shutdown After Update of Internet Free/Busy Information =

Article ID: 280856

Article Last Modified on 4/30/2001

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q280856



SYMPTOMS
When you configure Outlook to publish free and busy information to an Internet or intranet location, and you update the Internet Free/Busy information over a RAS connection, Outlook may stop responding (crash) and you may receive the following error message:

Unhandled exception in outlook.exe (OUTLLIB.DLL): 0xC0000005: Access Violation

Although this error occurs, your free and busy information is updated.



CAUSE
This behavior can occur if you start Outlook offline and establish a RAS connection, and you then synchronize data, end the connection, and quit Outlook, clicking Yes to the prompt you receive about connection.



WORKAROUND
As a possible workaround for this behavior, try first connecting to your mail server and then clicking Free/Busy Information under the Send/Receive command on the Tools menu.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix kbenv kbprogramming KB280856

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