Microsoft KB Archive/318421

= NHL 2002 or FIFA 2002 Cause an Error Message in Windows XP =

Article ID: 318421

Article Last Modified on 4/24/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318421



SYMPTOMS
When you are running the Electronic Arts NHL 2002 program or the Electronic Arts FIFA 2002 program, you may receive the following error message:

Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, you may receive the following error signature information:   App Name      App Version  Module Name  Module Version  Offset Explorer.exe 6.0.2600.0   Ole32.dll    5.1.2600.0      000f3b57



CAUSE
This issue may occur because the NHL 2002 and FIFA 2002 programs are not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:

http://windowsupdate.microsoft.com



MORE INFORMATION
For additional information about Windows Application Compatibility technology and other updates that may be available to correct issues in third-party software, click the article number below to view the article in the Microsoft Knowledge Base:

319580 Windows XP Application Compatibility Update (April 10, 2002)

For information about how to contact Electronic Arts, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: ea hockey soccer

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB318421

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