Microsoft KB Archive/835465

= &quot;Stop 0x1E&quot; error message in the Sfmsrv.sys file on a Windows 2000-based server =

Article ID: 835465

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
Your Microsoft Windows 2000-based server may quit unexpectedly, and then you receive the following error message on a blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:


 * STOP: 0x0000001E (0xC0000005, 0xBEBCE80E, 0x00000001, 0x0000000C)

KMODE EXCEPTION NOT HANDLED SFMSRV.SYS

Note The four parameters in this error message may vary, depending on the cause of the Stop error.

This issue typically occurs when at least 60 percent of the server users have disconnected from that server.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name -  08-Apr-2004  00:25  5.0.2195.6920     154,224  Sfmsrv.sys 19-Jun-2003 20:05  5.0.2195.6684      68,368  Sfmsvc.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Win2000 win2k

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB835465

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