Microsoft KB Archive/943200

= The Microsoft Firewall service stops unexpectedly on a computer that is running ISA Server 2004 =

Article ID: 943200

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
 * Microsoft Internet Security and Acceleration Server 2004 Standard Edition

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SYMPTOMS
On a computer that is running Microsoft Internet Security and Acceleration (ISA) Server 2004, the Microsoft Firewall service stops unexpectedly. This problem occurs only on multiprocessor computers, on multicore processor computers, or on hyper-threaded computers.

When this problem occurs, the following event is logged in the System log: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Date:

Time:

User: N/A

Computer:

Description:

The Microsoft Firewall service terminated unexpectedly. It has done this 1 time(s).

The following event is logged in the Application log: Event Type: Error

Event Source: Microsoft Firewall

Event Category: None

Event ID: 14057

Date:

Time:

User: N/A

Computer:

Description:

The Firewall service stopped because an application filter module c:\Program files\Microsoft ISA Server\w3filter.dll generated an exception code C0000005



CAUSE
This problem occurs because of an access violation in the W3filter.dll module.



RESOLUTION
To resolve this problem, apply the hotfix rollup package that is described in Microsoft Knowledge Base article 943202. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

943202 Description of the ISA Server 2004 hotfix package: October 1, 2007



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: av crash

Keywords: kbqfe kbexpertiseinter KB943200

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