Microsoft KB Archive/182985

= OLEXP: Err Msg: Could Not Perform the Operation Because... =

Article ID: 182985

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 6.0

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This article was previously published under Q182985





SYMPTOMS
When you click a Mailto link on a Web page, you may receive the following error message:

Could not perform the operation because the default mail client is not installed properly.



CAUSE
This behavior can occur if you use Outlook Express as your default e-mail client and the Mailto link contains more than 456 characters.



RESOLUTION
To work around this issue:  In Internet Explorer, click Source on the View menu.  In the Hypertext Markup Language (HTML) source code, locate the list of e-mail recipients. For example: visible text  Select the e-mail addresses. Copy the e-mail addresses to the Clipboard by clicking Copy on the Edit menu. Quit Notepad.</li> In Outlook Express, click Compose Message.</li> Click the To box, and then click Paste on the Edit menu.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: 4.00 ol2000 ol20 ol2002

Keywords: kberrmsg kbprb KB182985

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