Microsoft KB Archive/830732

= Add a Printer Wizard stops responding when you try to install a network printer =

Article ID: 830732

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you try to install a network printer on your Microsoft Windows XP-based computer, the Add a Printer Wizard stops responding.



CAUSE
This problem may occur if the following conditions are true:
 * You have a firewall that separates your Active Directory directory service root domain from a child domain.
 * The network printer exists on the child domain.
 * The Windows XP-based computer exists on the child domain.
 * The port that is used by Lightweight Directory Access Protocol (LDAP) is closed on your firewall.

When the Windows XP client connects to the network printer, an LDAP query is sent to the root domain controller to obtain RootDSE properties. The LDAP query for the printer's properties is sent to the forest root name when you use an &quot;Entire Directory&quot; query to search for printers.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-Bit Editions
  Date         Time   Version        Size    File name 11-Aug-2003 23:43  5.2.9354.0     26,112  _sfx_.dll 16-Oct-2003 19:47                 86,287  _sfx_0000._p 16-Oct-2003 19:47                 26,899  _sfx_0001._p 16-Oct-2003 19:47                  1,695  _sfx_0002._p 16-Oct-2003 19:48                    793  _sfx_0003._p 16-Oct-2003 19:47                  4,589  _sfx_0004._p 16-Oct-2003 19:47                    883  _sfx_0005._p 16-Oct-2003 19:47                  8,871  _sfx_0006._p 16-Oct-2003 19:47                 86,341  _sfx_0007._p 16-Oct-2003 19:48                    617  _sfx_manifest_

Windows XP, 64-Bit Editions
  Date         Time   Version        Size     File name     Platform --  16-Oct-2003  03:02  5.1.2600.1310  468,992  Dsquery.dll   IA-64 16-Oct-2003 04:02  5.1.2600.1310  227,840  Wdsquery.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbfirewall kbprint kbwinxppresp2fix kbfix kbbug KB830732

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