Microsoft KB Archive/147404

= Err Msg:  Setup Was Not Completed Successfully =

Article ID: 147404

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Bookshelf 96-97 Standard Edition
 * Microsoft Close Combat
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 98 Standard Edition
 * Microsoft Encarta Encyclopedia 96 Standard Edition
 * Microsoft Money 99 Standard Edition
 * Microsoft Money 98 Standard Edition
 * Microsoft Works 4.5a
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q147404



SYMPTOMS
When you attempt to install one of the programs listed in the applies to section of this article, you may receive the following error message:

 Setup was not completed successfully

where   is the name of the program you are attempting to install.



CAUSE
This behavior can occur if one or more of the following files are missing, damaged, or the incorrect version.


 * Dciman.dll
 * Dciman32.dll
 * Msvfw32.dll



RESOLUTION
To resolve this issue, replace all three files on the hard disk with the original files from the Windows CD-ROM or disks. To do this, follow these steps:

 Click Start, point to Find, and then click Files Or Folders. In the Named box, type dciman.dll, and then click Find Now. In the list of found files, right-click the Dciman.dll file, and then click Delete. Repeat steps 2-3 for the following files:  Dciman32.dll</li> Msvfw32.dll</li></ul>

</li> Close the Find: Files Named Msvfw32.dll window.</li>  Extract new copies of the Dciman.dll, Dciman32.dll, and Msvfw32.dll files to the Windows\System folder.

If you are using Microsoft Windows 95, the following table shows the locations for the Dciman.dll, Dciman32.dll, and Msvfw32.dll files:

<pre class="fixed_text">     Disk or CD-ROM             File Name      Cabinet File --

Windows 95 CD-ROM         Dciman.dll     Win95_08.cab Dciman32.dll  Win95_08.cab Msvfw32.dll   Win95_08.cab

Windows 95 OEM Service    Dciman.dll     Win95_11.cab Release 2 (OSR2) CD-ROM   Dciman32.dll   Win95_11.cab Msvfw32.dll   Win95_12.cab

Windows 95 DMF disks      Dciman.dll     Win95_08.cab Dciman32.dll  Win95_08.cab Msvfw32.dll   Win95_08.cab

Windows 95 non-DMF disks  Dciman.dll     Win95_13.cab Dciman32.dll  Win95_13.cab Msvfw32.dll   Win95_13.cab

If you are using Microsoft Windows 98, you can find the Dciman.dll and Dciman32.dll files in the Win98_31.cab cabinet file on the Windows 98 CD-ROM, and you can find the Msvfw32.dll file in the Win98_36.cab cabinet file on the Windows 98 CD-ROM.

For information about how to use the Extract tool, please see the following article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

</li> Restart the computer.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
If you continue to receive this error message, you can resolve the issue by reinstalling Windows 95/98. However, this should only be used as a last resort. Reinstalling Windows resets many of your custom settings to the Windows defaults.

For information about how to reinstall Windows, please see your Windows printed documentation or online Help.

Additional query words: 1996 kbmm multi media multi-media mmtitles cc

Keywords: kberrmsg kbfaq kbprb kbsetup KB147404

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