Microsoft KB Archive/943772

= Error message when you try to activate Windows Live OneCare: &quot;Unable to verify account status because the maximum number of computers is already activated for this account&quot; =

Article ID: 943772

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to activate Windows Live OneCare, you receive the following error message:

Unable to verify account status because the maximum number of computers is already activated for this account.



CAUSE
This problem occurs when you meet or exceed the maximum installation limit for OneCare.



RESOLUTION
To resolve this issue, remove some computers from your OneCare subscription. To do this, use the Add or Remove Programs item in Control Panel on the computer that you want to remove. Or, select Remove This PC under the OneCare circle for the computers that you want to remove.

Note When you select Remove This PC, the selected computer is removed from your OneCare subscription. Then, the removed computer turns red. This indicates that the computer has been removed from the subscription. If you want more help, please contact Windows Live OneCare Technical Support.



MORE INFORMATION
You can install OneCare on three computers by using the license that is associated with your Windows Live ID. If you want to install OneCare on additional computers, and you do not want to remove any computers from your OneCare circle, create another Windows Live ID Account. Then, request a new license.

Keywords: kbprb kbexpertisebeginner KB943772

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