Microsoft KB Archive/269034

= Explorer.exe Exception Message When You Access Printer Properties with IBM AS/400 Client Access =

Article ID: 269034

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q269034



SYMPTOMS
The following symptom may occur when you use Microsoft Windows 2000 Professional with IBM AS/400 Client Access software and Microsoft Client Services for NetWare to print to a shared printer on a Novell NetWare 4.11 server. You may receive the following error message when you try to access the properties of the network printer, use the File menu, or delete the printer:

Application exception occurred:

App: explorer.exe (pid=740)



CAUSE
The exception errors are caused by the IBM AS/400 Client Access software.



RESOLUTION
To resolve this behavior, follow these steps:  Remove the IBM Client Access software from your computer system Install IBM Client Access Express and the latest software updates from the following IBM Web site:

http://www.as400.ibm.com



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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb kbprint KB269034

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