Microsoft KB Archive/285549

= ZoneAlarm Firewall Software Prevents VPN Connection Through PPTP =

Article ID: 285549

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q285549



SYMPTOMS
When your Microsoft Windows 2000 Professional-based computer is running the Zone Labs ZoneAlarm firewall software, you may find that you cannot establish a Virtual Private Network (VPN) connection by using the Point-to-Point Tunneling Protocol (PPTP).



RESOLUTION
To resolve this behavior, turn off ZoneAlarm, and then restart the computer. You can then use PPTP to establish the VPN connection.



STATUS
The symptom described in this article has been eliminated with version 2.6 of ZoneAlarm.

NOTE: This issue can be resolved through an upgrade to version 2.6 of ZoneAlarm.



MORE INFORMATION
For additional information, contact Zone Labs.

For information about how to contact Zone Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbprb KB285549

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