Microsoft KB Archive/891082

= You cannot save or delete a recurring appointment in Exchange 2000 =

Article ID: 891082

Article Last Modified on 1/12/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you try to save or delete a recurring appointment in Microsoft Exchange 2000 Server, the appointment is not saved or deleted. You also receive one or more of the following error messages:

Out Of Memory

Additionally, error events that are similar to the following error events are logged in the Application log: Event Type: Error

Event Source: EXCDO

Event Category: General

Event ID: 8207

Date:

Time:

User: N/A

Computer:

Description: Calendaring agent failed with error code 0x8007000e while deleting appointment. For more information, click http://search.support.microsoft.com/search/?adv=1.

Note The description in this event varies depending on whether you tried to save or whether you tried to delete the appointment. Event Type: Error

Event Source: EXCDO

Event Category: General

Event ID: 8199

Date:

Time:

User: N/A

Computer:

Calendaring agent failed in message save notification with error 0x8007000e on username@domain.com: /Calendar/appt10636659.eml. For more information, click .

Event Type: Error

Event Source: EXCDO

Event Category: General

Event ID: 8206

Date:

Time:

User: N/A

Computer:

Calendaring agent failed with error code 0x8007000e while saving appointment. For more information, click .

Data:

0000: 48 72 53 61 76 69 6e 67 HrSaving

0008: 41 70 70 74 3a 3a 43 45 Appt::CE

0010: 78 70 53 74 61 74 75 73 xpStatus

0018: 3a 3a 48 72 53 61 76 65 ::HrSave

0020: 4d 61 73 74 65 72 20 66 Master f

0028: 6f 72 20 6d 6f 64 69 66 or modif

0030: 69 63 61 74 69 6f 6e 73 ications

0038: 20 66 61 69 6c 65 64 2e failed.

0040: 20 4d 61 69 6c 62 6f 78 Mailbox



CAUSE
This problem occurs when the following conditions are true:
 * 1) There are too many recurring appointments in the calendar of one mailbox.
 * 2) You used Microsoft Outlook Web Access or any Document Authoring and Versioning (DAV) tool to access the calendar at least one time.

The RMTable property limits the number of appointments to 1360 appointments or to 32 kilobytes of appointment data. When the limit has been reached, the RMTable property cannot be opened. Therefore, new appointments cannot be saved, and existing appointments cannot be deleted.



RESOLUTION
After you install this hotfix, you can delete old recurring appointments so that the number of recurring appointments in the calendar is below the limit. After you delete the old recurring appointments, you can save new recurring appointments.

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previous hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version            Size    File name --  08-Feb-2005  03:59  6.0.6617.44     3,919,872  Cdoex.dll 08-Feb-2005 03:59  6.0.6617.44     3,596,288  Excdo.dll For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB891082

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