Microsoft KB Archive/252187

= Your Computer May Hang While Resuming From Standby Mode with a Removable Device in the Docking Station =

PSS ID Number: 252187

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q252187



SYMPTOMS
While your computer resumes from Standby mode, your computer may stop responding (hang) if a removable device is installed, such as an LS-120 floppy disk drive used with an IBM docking station.



CAUSE
This problem can occur when the controller for the removable device does not complete the last request before your computer enters Standby mode, and access to the controller is not in the correct state when your computer returns from Standby mode.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date      Time    Version    Size    File name     Operating system -  11/09/00  10:53p  4.10.2226  28,526  Esdi_506.pdr  Windows 98 Second Edition



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This problem has been seen on the IBM ThinkPad 600x with an LS-120 floppy disk drive in the docking station.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Keywords: kbbug kbenv kbQFE KB252187

Technology: kbWin98SE kbWin98SEsearch

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