Microsoft KB Archive/181757

= Money: Prior Call Error Message When Connecting to OFX =

Article ID: 181757

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Money 98 Standard Edition
 * Microsoft Money 99 Standard Edition
 * Microsoft Money 2000 Standard Edition
 * Microsoft Money 2000 Business & Personal Edition
 * Microsoft Money 98 Deluxe Edition
 * Microsoft Money 98 Financial Suite Edition

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This article was previously published under Q181757



SYMPTOMS
When you try to connect to your Open Financial Exchange (OFX) service provider, you may receive the following message:

A prior call to online Services was interrupted and must be completed before other online tasks can be done. Do you want to complete the call now?



CAUSE
This issue can occur if you have had a previous unsuccessful call. If a call is not completed successfully, Microsoft Money enters Recovery mode.



RESOLUTION
To resolve this issue, complete the call by clicking Yes. Or, if you are unable to complete the call, then follow these steps to get out of Recovery mode:  On the Money navigation bar, click Online Banking, and then click Connect.

In Microsoft Money 2000, click Accounts, click Get Online Statements, and then click Connect to All. When you receive the following message, click Yes.

A prior call to online Services was interrupted and must be completed before other online tasks can be done. Do you want to complete the call now?

 When you are prompted to enter your password in the Connect dialog box, press and hold down CTRL+SHIFT, and then click Cancel.

You are now out of Recovery mode.

IMPORTANT NOTE: Do not disable your accounts while you are in Recovery mode; if you do, you will be unable to get out of Recovery mode.



MORE INFORMATION
When you make a call to your OFX service provider, Money creates two files to log the call. These files are called Ofxrq.txt and Ofxrs.txt.

To save copies of both of these files, follow these steps:
 * 1) On the Money navigation bar, click Online Banking, and then click Connect.

In Microsoft Money 2000, click Accounts, click Get Online Statements, and then click Connect to All.
 * 1) When you are prompted to enter your password in the Connect dialog box, press and hold down CTRL+SHIFT, and then click Connect.

This saves the two log files where your Money data file is located.

For additional information about these log files and errors you may receive when you download OFX files, please see the following article in the Microsoft Knowledge Base:

179836 Money: Errors Downloading Statements or Importing OFX Files

Additional query words: w_money money2k 6.0 7.0 8.0 hat online crash recovery

Keywords: kbbug kbonline kbpending KB181757

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