Microsoft KB Archive/299925

= You receive the &quot;WINWORD.exe has generated errors and will be closed by Windows&quot; error message when you press ALT+F4 to quit Word 2000 =

Article ID: 299925

Article Last Modified on 9/26/2005

-

APPLIES TO


 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q299925



SYMPTOMS
When you press ALT+F4 to quit Microsoft Word and to close all Word documents, Word document buttons remain on the taskbar. When you click one of the buttons, the Word window that appears is damaged (corrupted). When you right-click a document button and then click Restore, you receive an error message similar to the following:

WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program.



CAUSE
This problem occurs when more than one document is open, and all the documents are minimized at the time you press ALT+F4.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack



WORKAROUND
To work around this problem, use either of the following methods.

Method 1: Maximize a Document Window

 * 1) Maximize one of the Word document windows.
 * 2) On the File menu, click Exit.

Method 2: Reassign the ALT+F4 Key Combination
Reassign the ALT+F4 key combination to the FileExit command. For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

192076 WD2000: ALT+F4 Does Not Close All Document Windows



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in the Word 2000 Update: April 25, 2002.



MORE INFORMATION
Word Help incorrectly states that you can use the ALT+F4 key combination to quit Microsoft Word. The default command for ALT+F4 is actually FileCloseOrExit.

Additional query words: word2000 word2k wd2000 wd2k crash alt f4

Keywords: kberrmsg kbbug kbfix kbqfe kboffice2000sp3fix kbhotfixserver KB299925

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.