Microsoft KB Archive/829170

= OL2002: You Receive a NDR When You Send an E-Mail Message =

Article ID: 829170

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you send an e-mail message in Microsoft Outlook 2002, you may receive a non-delivery report (NDR) that states the following information:

Sorry, that domain isn't in my list of allowed RCPT Hosts (#5.7.1). Error 5553

If you try to send a test e-mail message to yourself to troubleshoot the behavior after you receive the NDR, delivery of the test e-mail message may be successful. However, you still receive an NDR when you try to send the test e-mail message to other recipients.



CAUSE
This behavior may occur when your Internet service provider (ISP) requires you to authenticate before you send an e-mail message, instead of only requiring authentication when you receive an e-mail message.



RESOLUTION
To configure authentication for when you send an e-mail message through your outgoing mail server, follow these steps:
 * 1) Start Outlook 2002.
 * 2) On the Tools menu, click E-mail Accounts.
 * 3) Click View or change existing e-mail accounts, and then click Next.
 * 4) Select the account for your ISP, and then click Change.
 * 5) Click More Settings.
 * 6) Click the Outgoing Server tab.
 * 7) Click to select the My outgoing server (SMTP) requires authentication check box.
 * 8) Click Use same settings as my incoming mail server, and then click OK.
 * 9) Click Next, and then click Finish.



MORE INFORMATION
For additional information about how to configure Internet e-mail accounts in Outlook 2002, click the following article number to view the article in the Microsoft Knowledge Base:

287532 How to Configure Internet E-mail Accounts

Keywords: kbprb kbpending KB829170

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