Microsoft KB Archive/191666

= Stop 0x00000050 When Printing to an HP 5 or 6 Printer with Hewlett-Packards Drivers =

Article ID: 191666

Article Last Modified on 5/24/2007

-

APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition

-



This article was previously published under Q191666



SYMPTOMS
Terminal Server responds with the following blue screen STOP error:

STOP 0x00000050 Page_Fault_in_Non-Paged_Area

When you print numerous print jobs to a Hewlett Packard LaserJet 5 P/MP, 6P/MP, or 2000C printer using a Hewlett Packard driver.



CAUSE
There are compatibility issues with the current printer driver and Terminal Server.



RESOLUTION
Hewlett-Packard is developing an updated driver. To work around the problem, you can:  Use the Windows Terminal Server-provided drivers for the Hewlett-Packard 4 series printers. There is no loss of ray management or resolution. For the 6P/MP printer:

The following file is available for download from the Microsoft Download Center:

Download Nt4_6p.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. For the 5P/MP, revert to using the driver that comes with Terminal Server, not the one from the installation diskette. Contact Hewlett-Packard to download the latest updated drivers. To do so, click the following Hewlett-Packard FTP link or Web site:

ftp://ftp.hp.com/pub/printers/software/lj304en.exe

http://welcome.hp.com/country/us/en/support.html



NOTE: It may prove necessary to manually remove the existing print drivers from the Terminal Server prior to changing the print drivers.

102116 How to Manually Delete Print Shares or Printers

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbdownload kbgraphxlinkcritical kbpending kbprb KB191666

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.