Microsoft KB Archive/299449

= Problems Playing Back Content in Media Player 7.1 =

Article ID: 299449

Article Last Modified on 8/29/2001

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APPLIES TO


 * Microsoft Windows Media Player 7.1

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This article was previously published under Q299449



SUMMARY
With the release of Windows Media Player 7.1, Microsoft has been made aware of several playback problems within the player. Most users who report this issue receive the following error message:

No such interface supported. (0x80004002)



MORE INFORMATION
In most of these cases, the problem is that an illegal collection of files that are claimed to be a beta version of Windows Media Player 8 is installed on the user's computer. As of the publishing of this article, Microsoft has not developed or released such a package. Microsoft has taken legal action to have this unauthorized software removed from offending Web sites.

Customers should be wary about installing software from unknown origins. It can lead to system instability, viruses, and many other potential problems.

Microsoft is actively looking towards a resolution to the issue described in this article. For more information regarding a fix, continue to check the Windows Media home page, located at the following Microsoft Web site:

Windows Media home page

http://www.microsoft.com/windowsmedia

Additional query words: netshow WMP 7.1 0x80004002

Keywords: kbinfo KB299449

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