Microsoft KB Archive/914685

= Error message when you use Groove on a computer that is running an unsupported Windows NT 4.0 service pack: &quot;Invalid access to memory location&quot; =

Article ID: 914685

Article Last Modified on 3/28/2006

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition

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SYMPTOMS
When you use Groove Virtual Office or Groove Workspace, you receive the following error message:

Invalid access to memory location

HRESULT: 0X800703E6

Process: Groove.exe (ID: 115(0X00000073))

Thread ID: 114 (0X00000072))



CAUSE
This issue occurs if you use Groove on a computer that is running an unsupported Microsoft Windows NT 4.0 service pack.



RESOLUTION
To resolve this issue, use Groove on a computer that is running a supported version of Microsoft Windows.

Additional query words: TCN-00718

Keywords: kbtshoot kbexpertiseinter KB914685

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