Microsoft KB Archive/153477

= Print Manager: Unable to Configure Print Monitors =

Article ID: 153477

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q153477





SYMPTOMS
You are unable to create or select a print monitor. One of the following symptoms may occur:
 * Double-clicking one of the installed available print monitors (for example, Digital Network Port, Hewlett-Packard Network Port, Local Port, or LPR Port) does nothing; the dialog box titled Print Destinations simply reappears.

-or-
 * When trying to add a port, such as an LPR Port, you may receive a Dr. Watson access violation or application error message in Spoolss.exe. This may be followed by:

Specified port cannot be added. The remote procedure call failed.

Specified port cannot be added. The printer already exists.

If you attempt to add an LPR port by double-clicking the LPR Port entry in the list of available monitors, you may notice that the list of ports in the Printer Properties dialog box appears to contain invalid port names (random characters).



CAUSE
The Spooler service is not configured to allow it to interact with the desktop.



RESOLUTION
To resolve this problem:


 * 1) In Control Panel, double-click the Services icon.
 * 2) Click Spooler service and click the Startup button.
 * 3) Verify that the service is configured to log on using the System account, and that it is allowed to interact with the desktop.

If invalid network printer port names appear in the list, they can be deleted from within Print Manager.

For more information on deleting network printer ports, see the following Microsoft Knowledge Base article:

125953How to Delete a Network Printer Port

Additional query words: corrupt dialog lpr disappear dlc print to lpt1 garbage trash tcpip create missing exception 0xc0000005 dr. watson drwtsn32

Keywords: kbnetwork kbprb kbprint KB153477

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