Microsoft KB Archive/318153

= An Error Occurs in Mshtml.dll in Internet Explorer 6 on Windows Me =

Article ID: 318153

Article Last Modified on 8/17/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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This article was previously published under Q318153



SYMPTOMS
While you are using Internet Explorer 6, you may receive the following error message:

Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is listed:

App name      App version   Module name   Module version   Offset --- Iexplore.exe  6.0.2600.0    Mshtml.dll    5.50.4134.100    Various



CAUSE
Internet Explorer 6 requires Mshtml.dll version 6.0.2600.0. The error message may occur if you are using a different version of Mshtml.dll. An incorrect version of this dynamic-link library (DLL) can cause an access violation.



Method 1
To resolve this issue, reinstall Internet Explorer 6. You can obtain Internet Explorer 6 from the following Microsoft Web site:

http://www.microsoft.com/windows/ie/ie6/downloads/critical/ie6sp1/default.mspx

Method 2
Re-extract Mshtml.dll from the Internet Explorer version 6 cabs. To do so, follow the steps listed for your operating system:

Microsoft Windows 98
 Click Start, click Run, type sfc, and then click OK. Click Extract one file, type ie_1.cab, and then click Start. In the Restore from field, type c:\windows\windows update setup files . In the Save as field, type c:\windows\windows update setup files, and then click OK. When you receive a prompt to back up the file to C:\Windows\Helpdesk\Sfc, click Yes or OK. If you receive the following prompt, click Yes or OK:

The backup folder does not exist. Do you want to create it?

</li> If you receive a dialog box that says: &quot;The file was successfully extracted&quot;, click OK.</li> Click Start, click Run, type sfc, and then click OK.</li> Click Extract one file, type mshtml.dll, and then click Start.</li> In the Restore from field, type c:\windows\windows update setup files .</li> In the Save as field, type c:\windows\system, and then click OK.</li> When you receive a prompt to back up the file to C:\Windows\Helpdesk\Sfc, click Yes or OK.</li> When you receive a dialog box that says: &quot;The file was successfully extracted&quot;, click OK.</li> Close System File Checker and then restart the computer.</li></ol>

Microsoft Windows Millennium Edition (Me)
<ol> Click Start, click Run, type msconfig, and then click OK.</li> Click Extract.</li> Type ie_1.cab, and then click Start.</li> In the Restore from field, type c:\windows\windows update setup files .</li> In the Save as field, type c:\windows\windows update setup files, and then click OK.</li> When you receive a prompt to back up the file to C:\Windows\Helpdesk\Sfc, click Yes or OK.</li> If you receive the following prompt, click Yes or OK:

The backup folder does not exist. Do you want to create it?

</li> <li>If you receive a dialog box that says: &quot;The file was successfully extracted&quot;, click OK.</li> <li>Click Start, click Run, type msconfig, and then click OK.</li> <li>Click Extract</li> <li>Type mshtml.dll, and then click Start.</li> <li>In the Restore from field, type c:\windows\windows update setup files .</li> <li>In the Save as field, type c:\windows\system, and then click OK.</li> <li>When you receive a prompt to back up the file to C:\Windows\Helpdesk\Sfc, click Yes or OK.</li> <li>When you receive a dialog box that says: &quot;The file was successfully extracted&quot;, click OK.</li> <li>Close System File Checker and then restart the computer.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
You can look for later versions of Internet Explorer by checking either of the following Microsoft Web sites:

http://windowsupdate.microsoft.com

http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

Keywords: kbprb kbprod2web KB318153

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