Microsoft KB Archive/269665

= &quot;The name could not be resolved&quot; error message when you set up a new profile in Outlook 2000 with Corporate or Workgroup option =

Article ID: 269665

Article Last Modified on 12/14/2004

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q269665



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see &quot;Corporate or Workgroup&quot;.



SYMPTOMS
When you set up a new Outlook profile, you may receive the following error message:

The name could not be resolved. The Microsoft Exchange address book was unable to logon to the Microsoft Exchange Server computer.

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The name could not be resolved. The name could not be matched to a name in the address list.



RESOLUTION
To resolve this behavior, remove and re-add Transmission Control Protocol/Internet Protocol (TCP/IP) in the Local Area Connection properties, and then create a new profile. To do this:  Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Network and Dial-Up Connections. Right-click Local Area Connection, and then click Properties. Click to clear the Internet Protocol (TCP/IP) check box, and then click OK. Restart your computer. Click Start, point to Settings, and then click Control Panel.</li> In Control Panel, double-click Network and Dial-Up Connections.</li> Right-click Local Area Connection, and then click Properties.</li> Click to select the Internet Protocol (TCP/IP) check box, and then click OK.</li> If you are prompted, restart your computer</li> Create a new Outlook profile.

For additional information about how to create a new profile, click the article number below to view the article in the Microsoft Knowledge Base:

195718 OL2000: (CW) How to Create a New Mail Profile for Outlook

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Additional query words: Exchange 5.5 ol2k olxp ol2002

Keywords: kbprofiles kbnetwork kbprb KB269665

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