Microsoft KB Archive/262404

= IntelliPoint: Computer Randomly Stops Responding =

Article ID: 262404

Article Last Modified on 10/3/2003

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APPLIES TO


 * Microsoft IntelliPoint 3.0
 * Microsoft IntelliPoint 3.1

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This article was previously published under Q262404



SYMPTOMS
After you install the Microsoft IntelliPoint software, your computer may randomly stop responding (hang).



CAUSE
This behavior can occur if the video driver that is installed on your computer is outdated.



RESOLUTION
To resolve this issue, download and install the latest video driver for your video adapter.

To obtain the latest video driver for your video adapter, contact your computer manufacturer or video adapter manufacturer.

If this issue continues to occur after you install the latest video driver for your video adapter, you may be able to work around the issue by turning off graphics hardware acceleration on your computer:
 * 1) Right-click the My Computer icon on the desktop, and then click Properties.
 * 2) On the Performance tab, click Graphics.
 * 3) Move the Hardware Acceleration slider all the way to the left (the None position).
 * 4) Click OK, and then click Close.
 * 5) When you are prompted to restart your computer, click Yes.



MORE INFORMATION
To determine the manufacturer and model of the video adapter that is installed in your computer:
 * 1) Right-click the My Computer icon on the desktop, and then click Properties.
 * 2) Click the Device Manager tab.
 * 3) Click the plus sign (+) next to Display adapters to expand the branch. The manufacturer and model of your video adapter is listed in the Display adapters branch.

This issue has been reported with the following video adapters:
 * 3D Graphics Pro Turbo
 * 3D Rage II Plus
 * 3D XPRESSION+
 * ATI 3D Rage II
 * Number Nine S3 Savage 4
 * SIS 5597/5598

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For additional information about video adapter issues, click the article number below to view the article in the Microsoft Knowledge Base:

175148 Computer May Stop Responding When Scrolling Through Web Page

Additional query words: 3.00 3.10 intelli mouse point freeze hang crash lock

Keywords: kbhardware kbprb kb3rdparty KB262404

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