Microsoft KB Archive/939466

= The Automated Deployment Services 1.1 deployment agent does not start on a Windows Server 2003 SP2-based computer =

Article ID: 939466

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), when used with:
 * Microsoft Windows Server Automated Deployment Services 1.1
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86), when used with:
 * Microsoft Windows Server Automated Deployment Services 1.1

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SYMPTOMS
When the Automated Deployment Services (ADS) 1.1 deployment agent tries to start on a Microsoft Windows Server 2003 Service Pack 2 (SP2)-based computer, the deployment agent does not start as expected.

This problem may occur even after you install the software update that is described in the following Microsoft Knowledge Base article:

937088 Image deployment fails when you try to deploy an image by using the Boot-to-da.xml template in ADS after you install Windows Server 2003 SP2



CAUSE
This problem occurs because of a compatibility issue between ADS 1.1 and the built-in Ramdisk driver. This compatibility issue occurs when ADS 1.1 is running on a Windows Server 2003 SP2-based computer. When this problem occurs, the Ramdisk image is locked by the Ramdisk driver while the builder service tries to move the image from the pre-staging folder to the Trivial File Transfer Protocol (TFTP) folder.

After you install update 937088, you might encounter timing issues when the RAM disk is created. When this behavior occurs, the RAM disk is not created successfully. This problem typically occurs only on fast computers that have two-or-more processors.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation instructions
To resolve this issue, you must install update 937088 and the hotfix that is described earlier in the &quot;Resolution&quot; section.

Note For more information about update 937088, see the &quot;Symptoms&quot; section.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertiseinter kbpubtypekc kbqfe kbhotfixserver KB939466

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