Microsoft KB Archive/885264

= The Inetinfo.exe process repeatedly crashes and restarts, and &quot;Event ID 7031&quot; and &quot;Event ID 7034&quot; error events are repeatedly logged in the system log in Windows 2000 Server =

Article ID: 885264

Article Last Modified on 10/25/2007

-

APPLIES TO

 Microsoft Exchange Server 2003 Standard Edition, when used with:  Microsoft Windows 2000 Server

 Microsoft Windows 2000 Advanced Server  Microsoft Exchange Server 2003 Enterprise Edition, when used with:  Microsoft Windows 2000 Server

 Microsoft Windows 2000 Advanced Server</li></ul> </li></ul>

-

<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
Important The previous update that resolved the problem that is described in this article has now been superseded by the Microsoft Security Bulletin MS04-035 security update.

After you restart a Microsoft Windows 2000 Server-based computer that is running Microsoft Exchange Server 2003, the Inetinfo.exe process unexpectedly crashes and then restarts. This problem occurs several times. The Error Reporting dialog box appears on the screen every time that the Inetinfo.exe process crashes.

Additionally, the following events are repeatedly logged in the system event log: Event Source: Service Control Manager

Event Type: Error

Event ID: 7031

Description: The IIS Admin Service service terminated unexpectedly. It has done this  time(s).

Event Source: Service Control Manager

Event Type: Error

Event ID: 7034

Description: The Simple Mail Transport Protocol (SMTP) service terminated unexpectedly. It has done this  time(s).

Note You may also see additional &quot;Event ID 7034&quot; error events logged by services that are dependent on the IIS Admin Service.

<div class="cause_section">

CAUSE
This problem is caused by a problem in the Exchange 2003 Routing Engine service when it is used with Windows 2000 Server.

<div class="resolution_section">

RESOLUTION
To resolve this problem, install the security update that is described in the following Microsoft Knowledge Base article:

885882 MS04-035: Vulnerability in SMTP could allow remote code execution in Microsoft Exchange Server

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 1.

<div class="moreinformation_section">

MORE INFORMATION
For additional information about this same issue in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

827214 The Inetinfo.exe process repeatedly crashes and restarts, and &quot;Event ID 7031&quot; and &quot;Event ID 7034&quot; error events are repeatedly logged in the system log in Windows Server 2003

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbdownload kbbug kbfix kbexchange2003presp1fix atdownload kbhotfixserver KB885264

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.