Microsoft KB Archive/272714

= XFOR: Fax Sent to 1(262)xxx-xxxx by the BISCOM Fax EDK Gateway Gets Addressed to 1Cxxx-xxxx =

Article ID: 272714

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q272714



SYMPTOMS
When you send a fax message to a 262 area code number and enclose the area code parentheses, it arrives at the BISCOM Fax EDK gateway with the (262) changed to an upper case C. This causes the fax message to be undeliverable.



CAUSE
The use of parentheses in the address causes the change. The area code of this fax address is incorrectly interpreted as an ASCII character. This behavior occurs for any three digits enclosed in parentheses, where the first digit is a 0, 1, or 2.

Parentheses are used in an X.400 address to portray characters such as the at sign (@), the exclamation mark (!), or the percent sign (%) in an address.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange version 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Store

This hotfix is included in the following Microsoft Knowledge Base article, which contains information store fixes. Refer to Q248838 for details and latest version information.

248838 XADM: Exchange Server 5.5 Post-SP3 Information Store Fixes Available

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

For additional information about recipient addresses corrupted on messages to EDK Gateway, click the article number below to view the article in the Microsoft Knowledge Base:

185592 XCON: Recipient Address Corrupted on Messages to EDK Gateway

Keywords: kbbug kbfix KB272714

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