Microsoft KB Archive/119868

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Workstation Setup Fails with [LotusMail] Group in WIN.INI File

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Q119868

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
 * Microsoft Windows 3.1

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SYMPTOMS
Your workstation setup abruptly quits and displays the following error message:

Setup has encountered a problem. Please report

file = '.\copyfile.c', line = '72' to Microsoft Product

Support Services.

This error occurs near the end of the workstation setup, when the program groups and icons are being built. This problem has been reported on Novell networks but may affect other networking environments as well.

CAUSE
This error occurs when the drive assigned on the program= line in the [LotusMail] section points to a valid network drive that does not contain WMAIL.EXE.

For example, the WIN.INI file contains the following section:

    [LotusMail] application=wMail program=x:\WMAIL.EXE SendMail where "x:" is a network drive.

WORKAROUND
Edit the WIN.INI file to "comment out" (disable) the section causing the abrupt termination of setup. To do this, use a text editor such as Notepad. Place a semicolon in front of each line in the [Lotus Mail] section:

  ;[LotusMail] ;application=wMail ;program=x:\WMAIL.EXE SendMail Save the WIN.INI file, restart Windows and rerun the workstation setup. When setup is completed successfully, edit the WIN.INI file and remove the semicolons, save the WIN.INI file and restart Windows.

Additional query words: 6.0 lotusmail lotus mail wmail word6 wmail.exe setup error copyfile quit winword

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