Microsoft KB Archive/299261

= SMS: &quot;The Software Metering Server Is Not Running&quot; Status Message 9406 =

Article ID: 299261

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 3

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This article was previously published under Q299261



SYMPTOMS
The SMS_LICENSE_SERVER_MANAGER component may report status message 9406 (&quot;The software metering server service is not running on &quot;) every SMS_LICENCE_SERVER_MANAGER polling cycle (the default polling cycle is 15 minutes).

Attempting to stop the SMS_LICENSE_SERVER service or control it in any way returns Win32 error 1061 (&quot;The service cannot accept control messages at this time&quot;).



CAUSE
These symptoms may occur shortly after you upgrade to Systems Management Server (SMS) 2.0 Service Pack 3 (SP3), or after you apply the Service Pack 2 (SP2) hotfix that is described in the following Microsoft Knowledge Base article:

245271 Memory Leak in Remodbc.exe for Software Metering Component

A problem in this hotfix causes the SMS_LICENSE_SERVER service to report that it is stopping every Sunday at 2:00 A.M. without actually stopping. This causes Service Control Manager to report Win32 error 1061 when the service is interrogated. The SMS_LICENSE_SERVER_MANAGER service checks that the SMS_LICENSE_SERVER service is running on every polling cycle and then begins reporting status message 9406 because Service Control Manager cannot determine its current state.



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4.



MORE INFORMATION
The SMS License server starts the Microsoft FoxPro database packing utility every Sunday at 1:59:59 A.M. (by default) to improve database access performance to the database cache. This is denoted by the PackTime entry in the Remodbc.ini file. The value in this entry is the number of seconds since January 1, 1970, 0:00. The value is the date of the next scheduled pack time. It is during this routine that the problem occurs.

Additional query words: prodsms

Keywords: kbhotfixserver kbqfe kbbug kbfix KB299261

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