Microsoft KB Archive/929310

= Error message when you sign up for online services in Microsoft Office Accounting 2007: &quot;We're unable to complete your request&quot; =

Article ID: 929310

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Accounting Express 2007

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SYMPTOMS
When you sign up for online services in Microsoft Office Accounting 2007, you receive the following error message:

We're unable to complete your request. The Passport Network is experiencing technical difficulties. Please try again later.



CAUSE
This problem occurs because the company name contains one or more special characters. For example, the company name contains one or more of the following special characters:
 * Apostrophe (')
 * Period (.)
 * Single quotation marks (' ')
 * Comma



RESOLUTION
To resolve this problem, remove any special characters from the company name. To do this, follow these steps:
 * 1) On the Company menu, click Company Information.
 * 2) In the Company name field, remove any special characters from the company name.
 * 3) Click OK.
 * 4) Sign up for online services again.

Keywords: kbtshoot kberrmsg kbmbsmigrate kbprb KB929310

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