Microsoft KB Archive/837996

= FIX: Bitmaps are incorrectly colored on the mirrored display in Windows Server 2003 =

Article ID: 837996

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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For a Microsoft Windows XP version of this article, see 834709.



SYMPTOMS
When you try to display an 8-bit bitmap or an indexed color depth bitmap on a computer with a mirrored display, the bitmap appears incorrectly colored on the mirrored display. The color palette in the image is incorrectly re-mapped to other color palettes.



CAUSE
This problem occurs when the color depth of the mirrored display is greater than the color depth of the primary display.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name      Platform --  14-Oct-2004  06:41  5.2.3790.222    4,958,208  win32k.sys     IA-64 14-Oct-2004 22:03  5.2.3790.222    1,815,040  win32k.sys     x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: color corruption pixel bmp

Keywords: kbhotfixserver kbqfe kbwinserv2003presp1fix kbqfe kbfix kbbug KB837996

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