Microsoft KB Archive/917760

= Xbox 360: You cannot see banners in Xbox LIVE Marketplace =

Article ID: 917760

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox Live

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SYMPTOMS
You cannot see banners in Xbox LIVE Marketplace.

Banners are examples of online content. You can access the following offline information:
 * Games
 * Tournaments
 * Entertainment
 * All the rewards
 * Endless possibilities
 * What are you waiting for?



CAUSE
You will experience this behavior if you are under 18 (a minor) or if you access Xbox LIVE Marketplace by using a child account.

Currently, banner ads do not have a content rating. Therefore, banner ads will not appear if you access the Xbox LIVE Marketplace by using a child account.



THINGS TO TRY

 * 1) There is no workaround for this behavior. This behavior is a built-in feature to help prevent minors from accessing certain areas of the Xbox LIVE service without a parent’s approval.
 * 2) If the child account owner has reached adult age, the account can be promoted to adult status.



MORE INFORMATION
Xbox LIVE uses the information that is associated with your Windows Live ID account (the e-mail address and password that you use to sign in to the Windows Live ID). When you create a Windows Live ID account, you have to enter your age. After Xbox LIVE identifies you as a minor, you cannot change the age that is associated with your Xbox LIVE account.

Starting in December 2007, any child account may be promoted to adult account status when the account owner reaches legal adult age (18 in the United States and in some other Xbox LIVE regions, 19 in Japan, and 20 in Korea). After the account is promoted, the user will have full adult account privileges. This includes the ability to see banners.

For more information about the parental control feature, visit the following Web site:

http://www.xbox.com/en-US/community/personality/elle/20060402-parentsguidetofamilysettings.htm

The Family Settings restriction could be the reason why you cannot download or see certain content. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

908212 Xbox 360: How to configure the content settings on an Xbox 360 console

917500 Xbox 360: Users may report that they cannot download some content from the Xbox Live Marketplace

Keywords: kbxboxlivefeatures kbxboxliveconnectivity kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxbox360ext kbpubtypekc kbtshoot KB917760

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