Microsoft KB Archive/291793

= Cannot browse the Internet after you uninstall ZoneAlarm =

Article ID: 291793

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0

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This article was previously published under Q291793



SYMPTOMS
After you uninstall ZoneAlarm by Zone Labs, Inc., you may be unable to browse the Internet with Microsoft Internet Explorer or America Online.

You may also receive an error message similar to one of the following error messages when you start your computer:

Invalid vxd dynamic link call from vsdata95 (01) + xxxxxx device xxxx: service xxxx. Your windows configuration is invalid. Run win95 setup program again to solve problem. To continue running windows press y or enter. To quit current program press n. If you continue your system may become unstable

Fatal Exception 0E 06 at 0028: xxxxxxxx. Current application will be terminated. Press any key to continue



CAUSE
This issue can occur if ZoneAlarm is not completely uninstalled.



RESOLUTION
To manually uninstall ZoneAlarm, contact Zone Labs or visit the following Zone Labs Web page:

http://www.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: aol zone alarm

Keywords: kberrmsg kbprb kb3rdparty KB291793

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