Microsoft KB Archive/257211

= The Favorites hot key opens two "File Download" dialog boxes =

Article ID: 257211

Article Last Modified on 3/29/2006

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APPLIES TO


 * Microsoft Comfort Curve Keyboard 2000
 * Microsoft Internet Keyboard
 * Microsoft Internet Keyboard Pro
 * Microsoft Natural Keyboard Pro

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This article was previously published under Q257211



SYMPTOMS
When you press the Favorites hot key on one of the Microsoft keyboards listed in the "Applies To" section, two File Download dialog boxes may appear on the screen when Microsoft Internet Explorer starts.



CAUSE
This problem may occur if the following conditions are true:
 * Microsoft Internet Explorer 3.0 is installed on your computer, but it is not running when you press the Favorites Hot Key.
 * The keyboard is connected to a Microsoft Windows 95-based computer.



RESOLUTION
To resolve this problem, upgrade to the latest version of Internet Explorer.

To work around this problem, press the Web/Home Hot Key to start Internet Explorer, and then press the Favorites Hot Key to view the Favorites menu.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: 1.00 mnkpro msie intelli type

Keywords: kbbug kbhardware kbpending KB257211

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