Microsoft KB Archive/155885

= XCLN: Update Not Updating Files in Directories w/Long File Names =

Article ID: 155885

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Schedule+ 97 Standard Edition

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This article was previously published under Q155885



SYMPTOMS
When running Update.exe for Microsoft Exchange Server Service Pack 3 on a client computer running Windows 95, some files are not updated. Update.exe runs without an error, and states that Setup was completed successfully.

The following are the affected files:

Msspc32.dll

Scanpst.exe

Newprof.exe

Exchng32.exe

Mlshext.dll



CAUSE
The update program uses the 16-bit version of the API to locate and read the directory names. This version of the API does not support long file names, and the process cannot find the files to be updated (that is, C:\Program Files\Microsoft Exchange\Exchng32.exe) so they are never copied over the older versions.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft Exchange clients, version 4.0, listed at the beginning of this article. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: gone missing disappear vanished

Keywords: kbbug kbfix kbusage KB155885

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