Microsoft KB Archive/812588

= ServerUrl Key Does Not Enable FQDN in the &quot;From&quot; Field of the SPS Notification E-Mail =

Article ID: 812588

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001
 * Microsoft SharePoint Portal Server 2001 Service Pack 1

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SYMPTOMS
After you update the urn:schemas-microsoft-com:publishing:ServerURL attribute to use the fully qualified domain name (FQDN) of the SharePoint Portal Server, the SharePoint Portal Server continues to use the network basic input/output system (NetBIOS) name of the server in the From box of notification e-mail messages. However, the FQDN is used in the e-mail message title and body after you apply the update that is available through the following Microsoft Knowledge Base article:

309262 Subscription Notifications Always Contain NetBIOS Names



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version        Size     File name --- 09-Jan-2003 02:43  10.145.6011.3  163,840  Pkmsubs.dll Note Because of file dependencies, this update requires Microsoft SharePoint Portal Server 2001 Service Pack 2. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to Obtain the Latest SharePoint Portal Server 2001 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.



MORE INFORMATION
For additional information about how to modify the SharePoint Portal Server to use the server's FQDN, click the following article number to view the article in the Microsoft Knowledge Base:

296602 How to Specify the Server Name That Is Used in E-Mail Notification Messages

Additional query words: Fully Qualified Domain

Keywords: kbhotfixserver kbqfe kbshareptportalsvr2001sp3fix kbqfe kbfix kbbug KB812588

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