Microsoft KB Archive/222272

= OL2000: Cannot Import ECCO Data on Terminal Server Client =

Article ID: 222272

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q222272



SYMPTOMS
When you are attempt to import data from ECCO Pro using Outlook on a Windows Terminal Server (WTS) client workstation, you may repeatedly receive messages stating that ECCO Pro must be open and then that the program cannot start.



CAUSE
For the ECCO converter to function, ECCO Pro must be installed and able to run; however, ECCO will not run in a WTS environment.



MORE INFORMATION
In order for software to run in a WTS network environment, a compatibility script must be applied at the time the program is installed. There is no compatibility script for ECCO.

For information about enhancements to ECCO Pro, contact the vendor, NetManage, Inc. at the following Web site:

http://www.netmanage.com/

