Microsoft KB Archive/173536

= STOP Message 0x0000001E Appears with Seagate Backup Exec 6.0 =

Article ID: 173536

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q173536



SYMPTOMS
When a backup operation begins, and it uses Seagate Backup Exec version 6.0, the following blue screen STOP error may appear:

STOP: 0x0000001E (0xC0000005, 0x00550051, 0x00000000, 0x00000000).



CAUSE
The error occurs if Intel LanDesk version 2.52 is installed on the system along with the Seagate Backup Exec version 6.0 software.



RESOLUTION
To resolve this problem, remove Intel LanDesk.



MORE INFORMATION
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: BackupExec Lan Desk

Keywords: kb3rdparty kbother kbprb KB173536

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