Microsoft KB Archive/261843

= Unable to Install CanoScan FB 620U Scanner Software by Cannon on Windows Me =

Article ID: 261843

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q261843



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you attempt to install the software for CanoScan FB 620U Scanner, the installation does not succeed, and you receive the following error message:

The CanoScan FB620U is designed for use on Windows 98 only. Installation on this operating system is not possible and will be aborted.

You are able to install the scanner driver from the CD-ROM, and the scanner diagnostics indicate that the scanner is working properly.



CAUSE
The scanner software reads the Windows version number, and shuts down after it reads a version number that is not 4.10.xxx.



RESOLUTION
To resolve this issue, contact Canon and obtain an updated version of the software for CanoScan FB 620U Scanner. The software may be obtained from the following Canon Web site:

http://www.ccsi.canon.com/index.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWIMATS Flatbed FB 620U USB

Keywords: kberrmsg kbhardware kbprb KB261843

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