Microsoft KB Archive/299467

= OLEXP: Error Messages Suggest Low Disk Space or Low Memory as Reason You Cannot Send Message =

Article ID: 299467

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0

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This article was previously published under Q299467



For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you attempt to send a message by using Outlook Express, the following error message may appear:

The message could not be sent, an error has occurred.

When you click the Outbox, the following error message may also appear:

Folder could not be displayed, olexpress could not open this folder, possible causes are:

low disk space

low memory



CAUSE
This behavior can occur if the Outbox.dbx file is corrupted.



RESOLUTION
To resolve this behavior, rename the Outbox.dbx file:
 * 1) Click Start, point to Find, and then click Files or Folders.
 * 2) In the Named box, type Outbox.dbx.
 * 3) In the Look in box, click your primary hard disk (usually drive C), and then click Find Now.
 * 4) Right-click the Outbox.dbx file that appears, and then click Rename.
 * 5) Type Outbox.old, and then click OK.
 * 6) Restart Outlook Express to rebuild the Outbox.dbx file, and then send the message.

Keywords: kbprb KB299467

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