Microsoft KB Archive/93148

= Panasonic KX-P4420 May Not Print Large Documents =

Article ID: 93148

Article Last Modified on 10/13/2003

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APPLIES TO


 * Microsoft Windows 3.1 Standard Edition
 * Microsoft Windows 3.11 Standard Edition

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This article was previously published under Q93148





SYMPTOMS
If you use the Panasonic KX-P4420 laser printer with a third-party memory board, you may experience problems printing large print jobs from Microsoft Windows version 3.1.

Microsoft Word for Windows, Aldus PageMaker, and Microsoft Windows Write may be unable to print more than five pages, and graphics may be printed partially or not at all.



CAUSE
This behavior may be caused by an incorrect jumper setting on a third-party memory expansion board installed on the printer. In this case, there is no indication of an error from the printer, and the printer memory appears to be used normally by the Windows printer driver. However, the printer cannot actually use the memory, and large print jobs cause the printer to jam.



WORKAROUND
Remove the memory board from the printer. This should allow the large documents to print normally. This may also help determine if the memory board is the source of the problem.

For instructions on removing the memory board, contact your memory board manufacturer.



MORE INFORMATION
For more information, call Panasonic Technical Support.

The products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3.10 win31 kxp4420 kxp-4420 kxp 4420 kx p4420 k x p 3rdParty 3.11

Keywords: KB93148

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