Microsoft KB Archive/944492

= Error message when you use the Equifax credit profile add-in to receive your company credit report in Accounting Professional 2007 or in Accounting Express 2007: &quot;Microsoft Office Accounting has encountered an error and needs to close&quot; =

Article ID: 944492

Article Last Modified on 11/8/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007

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SYMPTOMS
When you use the Equifax credit profile add-in to receive your company credit report in Microsoft Office Accounting Professional 2007 or in Microsoft Office Accounting Express 2007, you receive the following error message:

Microsoft Office Accounting has encountered an error and needs to close.

If you click the link to view the report data, you receive the following error message:

Small Business Accounting has encountered a problem and needs to close. Object reference not set to an instance of an object.



CAUSE
This problem occurs because one or more of the company addresses in the Company Information dialog box are missing country information. Or, one or more of the company addresses contain contradictory country information.



RESOLUTION
To resolve this problem, verify that the same country information is listed in the business address, in the legal address, and in the shipping address for your company. To do this, follow these steps:
 * 1) On the Company menu, click Company Information.
 * 2) In the Addresses area, click Business.
 * 3) In the Address dialog box, click the correct country for the company in the Country/Region field, and then click OK.
 * 4) In the Addresses area, click the arrow next to Business, and then click Legal.
 * 5) In the Address dialog box, click the correct country for the company in the Country/Region field, and then click OK.
 * 6) In the Addresses area, click the arrow next to Legal, and then click Shipping.
 * 7) In the Address dialog box, click the correct country for the company from the Country/Region field, and then click OK.
 * 8) In the Addresses pane, click the arrow next to Shipping, and then click Business.
 * 9) Click OK to close the Company Information dialog box.
 * 10) On the Credit Profile menu, click Get Your Company's Credit Report to receive the company credit report again.

Additional query words: MOA

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate kbexpertiseinter kbexpertisebeginner KB944492

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