Microsoft KB Archive/827953

= Computer Crashes and a Stop 0x50 Error Occurs When You Try to Print a Document =

Article ID: 827953

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
If you are running Microsoft Windows 2000 Service Pack 3 (SP3), your computer may crash when you try to print a document to a local printer or to a network printer. When this problem occurs, you receive the following Stop error message:

Stop 0x00000050

Note The parameters in this error message may vary.



CAUSE
This problem occurs because of a problem in the Win32k.sys file.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must be running Microsoft Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Restart requirement
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version           Size    File name --  06-Sep-2003  02:12  5.0.2195.6738     42,256  Basesrv.dll 17-Jan-2003 17:06  5.0.2195.6656    236,304  Cmd.exe 06-Sep-2003 02:12  5.0.2195.6762    222,992  Gdi32.dll 06-Sep-2003 02:12  5.0.2195.6813     40,720  Htui.dll 06-Sep-2003 02:12  5.0.2195.6816    711,440  Kernel32.dll 06-Sep-2003 02:12  5.0.2195.6807    333,584  Msgina.dll 06-Sep-2003 02:12  5.0.2195.6701     90,232  Rdpwd.sys 04-Sep-2003 18:06  5.0.2195.6801  5,232,128  Sp3res.dll 06-Sep-2003 02:12  5.0.2195.6799    380,176  User32.dll 06-Sep-2003 02:12  5.0.2195.6794    385,808  Userenv.dll 29-Aug-2003 02:29  5.0.2195.6814  1,628,528  Win32k.sys 03-Sep-2003 23:13  5.0.2195.6815    182,032  Winlogon.exe 06-Sep-2003 02:12  5.0.2195.6775    243,984  Winsrv.dll 06-Sep-2003 02:12  5.0.2195.6816    711,440  Kernel32.dll 29-Aug-2003 02:29  5.0.2195.6814  1,628,528  Win32k.sys 06-Sep-2003 02:12  5.0.2195.6775    243,984  Winsrv.dll

Installation information
This hotfix introduces the roaming profile folder ownership checks. Verify that the ownership of roaming profiles is correct.

For additional information about how to verify that the ownership of roaming profiles is correct, click the following article number to view the article in the Microsoft Knowledge Base:

327462 Windows XP S about how to verify that the ownership of roaming profiles is correct and Windows 2000 SP4 check for existing roaming user profile folders when a roaming user profile is created



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Additional query words: win32k Stop 0x50 0x000000050 bug bugcheck

Keywords: kbbug kbfix kbprint kbqfe kbwin2000presp5fix kbhotfixserver KB827953

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