Microsoft KB Archive/317644

= Pandora's Box: &quot;Application Is Not Compatible with Windows XP&quot; Error Message When You Start Game =

Article ID: 317644

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Pandora's Box, when used with:
 * Microsoft Windows XP Professional

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This article was previously published under Q317644



SYMPTOMS
When you try to start Microsoft Pandora's Box 1.0, you may receive an error message that is similar to one of the following:

This application is not compatible with Windows XP. Please contact Microsoft for a update.

Pandora's Box has a known compatibility issue with this version of Windows. For an update that is compatible with this version of Windows, contact Microsoft.



CAUSE
This issue may occur on some Pentium III or Pentium IV computers.



RESOLUTION
To resolve this issue, download and install the Pandora's Box Update for the game's English version (Pandora10a.exe), or for the French version (Pandora10a.exe), or for the Japanese version (PandoraJ10a.exe). To do this, see the following Microsoft Web site:

http://www.microsoft.com/games/pandorasbox/downloads.htm

The self-extracting, self-installing files install two modified files: the Pandora.exe file and the Langenu.dll file. The combined size of the downloaded files is approximately 1 megabyte (MB).

Note Pandora's Box Trial version does not work on Pentium III computers.



MORE INFORMATION
For additional information about errors starting Pandora's Box, click the following article numbers to view the articles in the Microsoft Knowledge Base:

250527 Pandora's Box error message: Unable to create DirectDraw Surface

303112 Pandora's Box: Run-time error when you attempt to start game

Additional query words: msgame performance setup installation

Keywords: kberrmsg kbsetup kbprb kbconfig KB317644

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