Microsoft KB Archive/911790

= All contacts are displayed as offline even if they are online in Windows Messenger 5.1 =

Article ID: 911790

Article Last Modified on 12/27/2005

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APPLIES TO


 * Microsoft Windows Messenger 5.1

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SYMPTOMS
When you use Microsoft Windows Messenger 5.1, all contacts are displayed as offline even if they are online. Additionally, the following error message is logged in the Rtcdll0.log file:

17:00:04.613 5A4:270 TRACE :: BuddyRejected[01788E88]:0->80040154,status=0,

firstSub=1

17:00:04.613 5A4:270 INFO :: BuddyEvent-- buddy=01788E88, enType=5,

statusCode=80040154, text=(null)

C:\WINDOWS\tracing>winerror 0x80040154

-2147221164 REGDB_E_CLASSNOTREG <--> No NTSTATUS matched



CAUSE
This problem occurs if the MIME parser is not registered on the computer.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Click Start, click Run, type regsvr32 %windir%\system32\inetcomm.dll, and then click OK.
 * 2) Restart the computer.



MORE INFORMATION
Microsoft Outlook Express 6 and Microsoft Office Outlook 2003 use the Inetcomm.dll file to parse message headers.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: WM5.1

Keywords: kbtshoot kbprb KB911790

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