Microsoft KB Archive/311395

= Error message in Explorer.exe with the Yamaha SoftSynthesizer software in Windows XP =

Article ID: 311395

Article Last Modified on 3/22/2005

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q311395



SYMPTOMS
After you install Yamaha SoftSynthesizer S-YXG50 version 3 on a Windows XP-based computer, your computer may become unstable. You may not be able to use Windows Explorer, and you may receive a Dr. Watson error message in Explorer.exe.



CAUSE
This behavior occurs because Yamaha SoftSynthesizer S-YXG50 version 3 is incompatible with Windows XP.

This behavior occurs with the following versions of SoftSynthesizer:
 * S-YXG50 NT V3.00.xx
 * S-YXG50 NT V3.01.xx
 * S-YXG50 NT V3.02.xx
 * S-YXG50 NT V3.03.xx
 * S-YXG50 NT V3.11.xx
 * S-YXG50 NT V3.12.xx
 * S-YXG50 NT V3.13.xx

Note that the version number is displayed during the installation procedure.



RESOLUTION
To resolve this behavior and return the computer to the previous stable state, uninstall the Yamaha SoftSynthesizer S-YXG50 software. To uninstall the software, restart the computer in Safe mode or start Windows Recovery Console and rename the Sxgb.dll file. To do this, view one of the following sections.

How to start your computer in Safe mode
To start your computer in Safe mode:
 * 1) When you are prompted to select the operating system to start when you restart your computer, press F8.
 * 2) Use the arrow keys to select the appropriate Safe mode option, and then press ENTER.
 * 3) In Safe mode, click Start, click Run, type cmd in the Open box, and then press ENTER.
 * 4) At a command prompt, type cd \windows\system32.
 * 5) At the C:\Windows\System32 prompt, type ren sxgb.dll sxgb.delete.
 * 6) Restart your computer.

Note that your computer may not restart because of the Yamaha SoftSynthesizer S-YXG50 software so you may need to manually power off the computer.
 * 1) In the Yamaha SoftSynthesizer S-YXG50 program folder, click Uninstall S-YXG50.

How to start Windows Recovery Console
For more information about how to use Windows Recovery Console, click the following article number to view the article in the Microsoft Knowledge Base:

229716 Description of the Windows 2000 Recovery Console

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: sound synthesizer

Keywords: kbprb kb3rdparty kboem KB311395

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