Microsoft KB Archive/257431

= OL2000: The Contact and Category Links Are Missing from Messages =

Article ID: 257431

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q257431





SYMPTOMS
When you use Outlook to send an e-mail message with a link to a Contact field or a Category field, the link may be missing.



CAUSE
If you send the message through the Internet with the contact or category link, the mail server of your Internet Service Provider (ISP) may delete the specific header information about the link. This is because your ISP does not have Transport Neutral Encapsulation Format (TNEF) enabled on its mail server.



RESOLUTION
Some ISP mail servers do not delete the specific header information if the mail servers have TNEF enabled. You must contact your Internet Service Provider to have TNEF enabled, however, not all Internet Service Providers can enable TNEF.

The contact or category link included with the mail message is retained if you send it on a corporate network that is using Microsoft Exchange Server.

TNEF must be enabled for the attachment to remain usable. TNEF is not activated in the mail message by default.



MORE INFORMATION
To link a contact or category to an e-mail message:
 * 1) On the File menu, click New.
 * 2) On the View menu, click Options.
 * 3) Click Contacts to link a contact, or click Categories to link a category.

