Microsoft KB Archive/885889

= Windows Server 2003-based computer stops responding during an automatic logon and restart stress test =

Article ID: 885889

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
During an automatic logon and restart stress test of a Microsoft Windows Server 2003-based computer, the computer stops responding. For example, this problem may occur when you configure the computer to use automatic logon, and you set the Scheduled Tasks feature to restart the computer every five minutes.



CAUSE
This problem may occur because of a race condition that causes the incorrect heap to be returned.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
 Date        Time   Version            Size    File name --  18-Oct-2004  19:58  5.2.3790.222      732,672  Ntdll.dll 15-Oct-2004 21:09  5.2.3790.222    2,407,936  Ntkrnlmp.exe 15-Oct-2004 20:55  5.2.3790.222    2,064,896  Ntkrnlpa.exe 15-Oct-2004 20:55  5.2.3790.222    2,109,952  Ntkrpamp.exe 15-Oct-2004 21:13  5.2.3790.222    2,208,256  Ntoskrnl.exe

Windows Server 2003, 64-bit editions
  Date         Time   Version            Size    File name      Platform --  18-Oct-2004  20:50  5.2.3790.222    1,524,224  Ntdll.dll      IA-64 15-Oct-2004 22:17  5.2.3790.222    5,605,888  Ntkrnlmp.exe   IA-64 18-Oct-2004 20:58  5.2.3790.222      711,168  Wntdll.dll     x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB885889

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