Microsoft KB Archive/940264

= Error message when you try to burn an audio CD by using Windows Media Player 11 on a Windows Vista-based computer: “Please insert a blank disc” =

Article ID: 940264

Article Last Modified on 8/16/2007

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APPLIES TO


 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Starter
 * Windows Vista Ultimate

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SYMPTOMS
When you try to burn an audio CD by using Windows Media Player 11 on a Windows Vista-based computer, you may receive the following error message:

Please insert a blank disc.

This problem may occur if the following conditions are true:
 * Roxio Easy Media Creator 9.0 is installed on the computer.
 * The Drag-to-Disc feature in Roxio Easy Media Creator is enabled.
 * The User Account Control (UAC) feature is enabled.



WORKAROUND
To work around this problem, disable the Drag-to-Disc feature in Roxio Easy Media Creator 9.0. For more information about how to disable the Drag-to-Disc feature, visit the following Roxio Web site:

http://www.roxio.com/en/support/ecdc/ecdc501s.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kberrmsg kbtshoot kbprb kb3rdparty KB940264

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