Microsoft KB Archive/216878

= Apple Macintosh Clients Cannot See Windows NT Server After Upgrading to SP4 =

Article ID: 216878

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 4

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This article was previously published under Q216878



SYMPTOMS
Apple Macintosh clients are unable to attach and view files on the Windows NT Services for Macintosh (SFM) volume. This problem only happens with some network interface cards (NICs) after Windows NT 4.0 is upgraded to Service Pack 4 (SP4). The Intel Ether Express 8/16 is one of the NICs that exhibits this problem. Reverting back to SP3 resolves the problem. And, if there is a Seed Router on the network, the Windows NT Server computer is able to resolve the media access control (MAC) address of the Apple client.



CAUSE
Modifications made to Ndis.sys after SP3 broke functionality in Windows NT Server 4.0, which ignored Apple Macintosh broadcasts.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734 how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp



STATUS
Microsoft has confirmed that this is a problem in Windows NT version 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words: 4.00

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB216878

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