Microsoft KB Archive/837065

= Cannot download e-mail in Entourage X for Mac =

Article ID: 837065

Article Last Modified on 8/18/2005

-

APPLIES TO


 * Microsoft Entourage X for Mac

-





SYMPTOMS
When you try to download an e-mail message in Microsoft Entourage X for Mac, Entourage X for Mac may quit, and you may receive either one of the following error messages:

Entourage has unexpectedly quit.

The application Microsoft Entourage has unexpectedly quit. The system and other applications have not been affected.



CAUSE
This problem occurs when a downloaded e-mail message causes an error in the Junk Mail Filter.



WORKAROUND
To work around this issue, temporarily turn off the Junk Mail Filter. To do this, follow these steps:
 * 1) Start Entourage X for Mac.
 * 2) On the Tools menu, click Junk Mail Filter.
 * 3) Click to clear the Enable Junk Mail Filter check box, and then click OK.
 * 4) Click Send & Receive to download your e-mail.
 * 5) On the Tools menu, click Junk Mail Filter.
 * 6) Click to select the Enable Junk Mail Filter check box, and then click OK.

Note If you have Entourage X for Mac configured to check for e-mail messages immediately upon startup, Entourage X for Mac may quit before you have a chance to turn off the Junk Mail filter. To work around this issue, disconnect the computer from the network before you start Entourage X for Mac, start Entourage X for Mac, and then turn off the Junk Mail Filter. For example, to disconnect the computer from the network, you can use any one of the following methods:
 * Unplug the network cable.
 * Disconnect dial-up connection.
 * Disable the network connection in System Preferences.

Additional query words: entx ent spam junk mail

Keywords: kbprb KB837065

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.