Microsoft KB Archive/253364

= Invalid Page Fault Error Messages If You Install Internet Explorer 5.5 and Gator Software =

Article ID: 253364

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.5
 * Microsoft Windows Millennium Edition

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This article was previously published under Q253364



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:

Click here to view a list of invalid page fault articles



SYMPTOMS
After you install Microsoft Internet Explorer 5.5, you may receive the following error messages: On a computer running either Microsoft Windows 95 or Microsoft Windows 98:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive one of the following error messages:

IExplore Caused an Invalid Page Fault in Module Mshtml.dll

-or-

IExplore Caused an Invalid Page Fault in Module Kernel32.dll

On a computer running Windows Millennium Edition (Me):

IExplore has caused an error in Mshtml.dll

IExplore will now close.

If you continue experiencing problems,

try restarting your computer.

-or-

IExplore has caused an error in Kernel32.dll

IExplore will now close.

If you continue experiencing problems,

try restarting your computer.

To view the details, press ALT+D, or view the Faultlog.txt file in the Windows folder.



CAUSE
This behavior occurs if you are running Gator software by Gator.com 2000.



RESOLUTION
To resolve this issue, uninstall Gator:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Click Add/Remove Programs.
 * 3) Click Remove to uninstall Gator software.

NOTE: Another method of resolution is by removing the GoZilla software on a Windows 98 SE machine running IE 5.5. Gozilla is software similar to the Gator; both are download managers.

Additional query words: winmil aureate radiate ipf explore kernel32 dll mshtml

Keywords: kberrmsg kbinvalidpagefault kbkern32dll kbprb KB253364

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