Microsoft KB Archive/222247

= OL2000: Cc:Mail Tools Not on Outlook Tools Menu as Expected =

Article ID: 222247

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q222247



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you begin using Outlook to send and receive mail on a cc:Mail post office, you notice that the cc:Mail Service Tools are not immediately available on the Tools menu.



CAUSE
The cc:Mail Service Tools are not frequently used commands when Outlook is used as a client for cc:Mail.



RESOLUTION
If you don't see the command, move the pointer over the chevrons at the bottom of the Tools menu until the menu expands to display all commands.



MORE INFORMATION
The placement of menu commands in Office 2000 programs is based on how much each command is used. Most users who use Outlook with cc:Mail use the cc:Mail Service Tools initially for import of Private List, Personal Folders, and Bulletin Boards from the post office, but do not subsequently use them as often as other commands.

Additional query words: OL2K

Keywords: kbprb KB222247

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