Microsoft KB Archive/180109

= Small Business Server 4.0a Readme.wri File =

Article ID: 180109

Article Last Modified on 11/6/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0a

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This article was previously published under Q180109



SUMMARY
This article contains of copy of the information included in the Readme.wri file included with BackOffice Small Business Server version 4.0a.



MORE INFORMATION
Modem Notes

The following list shows recommended fax/modems. The following fax/modems are auto-detected by Windows NT Setup and can identify whether an incoming call is a Fax or a Remote Access request. (This is known as adaptive answer support.) Other modems may work as well.

Diamond SupraSonic 336V+

Diamond Supra FAX Modem 288 external

Hayes Accura External 288 V.FC+FAX (Model 5205AM)

Hayes Optima External 288 V.34/V.FC+fax+Voice

Practical Peripherals PM288MT II External V.34

US Robotics Courier v.Everything external

US Robotics Courier v.Everything internal

US Robotics Sportster 33600 external

US Robotics Sportster 33600 internal

If you are installing a single modem, we recommend that you use one of the listed modems. If you are installing two or more modems, we recommend that you configure fax receive on the second modem.

To configure fax receive for a modem
 * 1) After Small Business Server setup is complete, open Control Panel by clicking Start, Settings, and Control Panel.
 * 2) Double-click Fax Server.
 * 3) Click the Receive tab. In the Check Devices to Receive Faxes box, you will see each of your modems.
 * 4) Check the box next to the modem you want to use for fax receive.
 * 5) Click OK to confirm the change.

Modem detection may sometimes fail during Small Business Server Setup. Sometimes a change in the firmware on a particular modem model may cause the modem not to be detected properly during Small Business Server Setup. In these cases, your modem may not work as expected. Because of this possibility, Microsoft highly recommends that you check the modem before you run Small Business Server Setup to make sure that your modem is detected properly.

If your modem has not been properly detected, you will see a dialog box that shows that the Standard Modem is about to be installed. Click the Change button and either select your modem from the list or click Have Disk to use the drivers packaged with your modem. Microsoft strongly recommends that you use the drivers supplied by your manufacturer because they are the most current.

You must configure RAS Dial-Up Networking when you add a new modem. Whenever you add a new modem to Small Business Server, you will be prompted to use Remote Access Server Setup to make the appropriate changes in the Dial-Up Networking configuration to reflect the addition of the new modem. If you do not make these changes, the newly added modem will not work properly with Remote Access Server.

When you are prompted to open Remote Access Server Setup to make the modem changes to reflect the newly added modem, click Yes. In the dialog box, follow these steps:
 * 1) Click Add and select the newly added modem.
 * 2) When the modem appears in the list, select its entry and click Configure.
 * 3) Change the Port Usage option from Receive Calls Only to Dial Out and Receive Calls.

If this is not done and this modem is used as the primary modem to dial your Internet Service Provider, the modem will not work properly.

Fax Notes

Fax "send to local Inbox" defaults to the Administrator profile. If you wish to route incoming faxes to a user's inbox, the faxes can only be routed to the Administrator user.

Inbound faxes do not follow Inbox rules. Faxes that are routed to the Administrator Inbox do not follow Inbox Assistant rules.

If your modem does not have adaptive answer, then fax receive will be turned off by default. Follow these steps:

To enable a modem to receive faxes
 * 1) Click Settings on the Start menu.
 * 2) Click Control Panel.
 * 3) Double-click Fax Server.
 * 4) Select the Receive tab.
 * 5) Enable the check boxes next to the fax/modems that you want to have receive faxes.
 * 6) Click OK.

Warning: If you do this, you will not be able to receive remote access calls on this modem. Microsoft recommends that you purchase another modem strictly for receiving remote access calls if you require the ability to receive faxes and remote access calls with this modem model.

Follow these steps to enable sent fax notification via e-mail Microsoft Fax Service can send users an e-mail notification and record of sent faxes. When a user prints a fax, Microsoft Fax Service will send the user an e-mail message when the fax transmission is completed.

To enable this feature

 On your Small Business Server, click Start, Settings, and Control Panel. Double-click Fax Server. Click the Routing tab. Click the Allow Routing via E-Mail check box. Select the profile Administrator in the list box. The fax service requires this profile to send e-mail to your clients. Click OK. Restart Microsoft Fax Service: <ol style="list-style-type: lower-alpha;"> Double-click Services.</li> Select Microsoft Fax Service.</li> Click the Stop button.</li> When the service stops, click the Start button.</li></ol> </li></ol>

On each client computer (including the fax client on the Small Business Server):


 * 1) Click Start, Settings, and Control Panel.
 * 2) Double-click Fax Client.
 * 3) Fill in the E-Mail Address field on the General tab with the user's account name. For example, if you created a user Tim Toyoshima with account name TimTo, you would enter TimTo in the E-Mail Address field. When the user TimTo prints to the fax printer, Microsoft Fax Service will send an e-mail message to the e-mail account TimTo.

To send faxes from Office 97 applications, use the File and Print commands, and select your fax printer. Do not use the Fax option of the Send To command on the File menu.

On a Windows 95 fax client, you cannot "set as default profile." In this release, the Fax Send utility is not maintained. You get to this option by clicking the Address Book button and clicking Options.

On Windows 95 systems, you cannot send at Discount Time or at Specific Time. In this release, a fax can only be sent As soon as possible.

You cannot "print to fax" from QuickBooks on Window 95 systems. To work around this problem, you need to rename your fax printer. Follow these steps:
 * 1) Go to the client computer from which you want to send the fax.
 * 2) On the Start menu, click Settings, click Printers, right-click the fax printer, click Rename, and change the name to Fax.

Canceling a print job from Outlook 97 on Windows 95 systems can stall the fax printer.

If you print a message in Outlook to the fax printer on your Windows 95 Small Business Server client, and if you then cancel the subsequent Fax Send wizard, the printing subsystem can get into a confused state. You should never cancel the Fax Send wizard when you print from Outlook. If you do cancel the wizard, we recommend that you save your work and reboot your client computer. If you wish to cancel a fax print job from Outlook, you should complete the wizard and then cancel the print job from the print manager or the Manage Fax Jobs page of the Small Business Server console.

If you install the Windows 95 fax client on a Windows 98 system, imaging will not be installed. Use the imaging program that is included in Windows This can be installed using Add/Remove Programs in Control Panel.

The Fax Send utility may not work on a Windows 95 client computer with less than 16 megabytes of RAM.

The Fax Send utility (Start menu, Programs command, Fax command) may not work on a Windows 95 client that has less than 16 megabytes of RAM. There are two solutions to this problem. You can create a document using another application (Microsoft Word, Write, and so on) and use the application's Print command to print the fax to a fax printer. The second solution is to disable the cover page in the Fax Send utility by unchecking the Cover Page box.

Modem Sharing Notes

All modems assigned to a modem pool must be of the same type. All modems assigned to one pool on the Modem Sharing Server must be of the same type. This is required because the client does not "know" which modem the server will allocate for a connection. If the modems in a pool are changed, all the clients connected to that pool must change the modem type by using the modem applet.

If you have more than one type of modem, assign the different modems to different pools.

Have clients disconnect if a modem on the server is not available for a long time even though it appears inactive. Modem sharing clients that connect to the server allocate a modem on the server for exclusive use. The modem remains allocated as long as the client's application keeps the connection open. Modem sharing connections are not timed out. If the user forgets to explicitly disconnect from the server or close the communication application, the modem remains inaccessible to other users.

Clients need to explicitly disconnect the modem sharing connection or terminate the communication application when they have finished using the shared modem.

A Windows NT Workstation 4.0 client requires Service Pack 3 if you wish to use modem sharing. Service Pack 3 can be found on CD Disc 2 in the \Ms\Ntsp3 directory. To install the Service Pack, run spsetup.

Important: Do not install this Service Pack on the server. If you do so, you will incur severe errors. The server already has Service Pack 3 installed. The Service Pack should be installed only on a Windows NT Workstation computer.

If you remove or add a modem, modem sharing requires an update. If you remove and then add a modem, you need to open Control Panel, double-click Modem Sharing, and select Configuration. Remove the old modem from the list, and add the new modem. Stop the Modem Sharing Service and start it again for the change to take effect.

The following Multiport boards were tested with Modem Sharing Server.

The following multiport boards were tested with Modem Sharing Server:

DIGI 8em (ISA 8 ports)

DIGI 16em (ISA 16 ports)

DIGI 8em (PCI 8 ports)

DIGI 16em (PCI 16 ports)

DIGI AccelePort 4r - ISA (4 ports)

DIGI AccelePort 8r - ISA (8 ports)

DIGI AccelePort 4r - PCI (4 ports)

DIGI AccelePort 8r - PCI (8 ports)

DIGI C/X (ISA 16 ports)

DIGI PC/8e (ISA 8 ports)

DIGI EPC/X (EISA 16 ports)

On Windows NT clients, Dial-Up Networking may fail on a shared port. Running the Windows NT client Dial-Up Networking accessory over a modem- sharing port may fail. The connection will not be completed. This affects any application that depends on Dial-Up Networking to run before the application starts. An example is CIM 3.0.

Use a version of the application that that does not depend on Dial-Up Networking to establish connection. For CompuServe, use version 2.x.

On Windows 95 clients, modem detection may fail on a shared port. Modem detection may fail on a shared port if the modem is in use by another application. Wait until the modem is free, and try again.

Modem sharing does not support 16-bit applications that use serial ports via interrupts. 16-bit applications that use serial ports via interrupts are not supported by modem sharing.

Modem sharing installs the NETMODEM command-line utility. Modem sharing installs a handy command-line utility for the server, Windows NT client, and Windows 95 client. The utility is called NETMODEM and is very similar in syntax and functionality to the NET command. Commands available are:

netmodem use

Connects a modem sharing port to the server.

Example: <pre class="fixed_text">netmodem use com3 \\server\pool (connect COM3 to pool on server) netmodem use * \\server\pool (select and connect a port to pool on server) netmodem use com3 /d (disconnect COM3 from the server) netmodem view

Displays the modem pools shared at a server.

Example: <pre class="fixed_text">netmodem view \\server netmodem ver

Displays the version of the modem-sharing files.

Example: <pre class="fixed_text">netmodem ver netmodem share [ <pool-name> ]

Displays pools defined at the local server.

Example: <pre class="fixed_text">netmodem share netmodem share pool1 Upgrade Notes

If you upgrade a client PC to Windows 98, you may lose the default intranet home page URL.

To restore this URL, follow these steps: <ol> Start Internet Explorer.</li> Choose View and Options.</li> Click the Navigation tab.</li> In the Address box, type:

http://%server name%/intranet/SBSCLientHelp/default.asp?where=server

where %sbsServer% is the computer name of your server.</li> Click OK.</li></ol>

Follow these steps to upgrade Small Business Server from Beta 2 or RC to final Small Business Server. <ol> Before you upgrade, close any open files and then close all programs. If you have modified any of the HTML files that were installed with the previous version, and you wish to save them for later use, back them up to a different location on the hard drive.</li> Replace system files. <ol style="list-style-type: lower-alpha;"> Insert the i386 or Alpha Disc 1 (as appropriate for your server's architecture) into the server's CD-ROM drive.</li> Execute rcfiles.cmd by choosing Start, Programs, and MS-DOS Command Prompt. Type: d:\i386\rcfiles.cmd d: (replace d: with the correct Drive letter for your CD-ROM).</li></ol> </li> Restart the server.</li> Find the file sbssetup.exe on the root directory of Small Business Server Disc 1 and run it by double-clicking its icon. Leave all the application check boxes checked to ensure that you upgrade all components. Also, make sure you type in the proper password for the Small Business Server Administrator account when prompted.</li> <li>Once the upgrade on the server is complete and the system has restarted, rebuild the initialization files for existing users. Do this for each user. <ul> <li>On the Small Business Server console, click the More Tasks tab.</li> <li>Click Manage Computers.</li> <li>Click Add Software to an Existing Computer.</li> <li>Select the username, machine name, and operating system that correspond to the user's computer.</li> <li>Select all the applications the user has installed on his or her computer.</li> <li>After the wizard finishes, have that user log off from the computer and then log on again. The applications will reinstall automatically.</li></ul> </li></ol>

Change the inbound fax folder. The inbound fax folder in Small Business Server Beta 1 is a temporary directory for use by the fax service only and will cause your inbound faxes to be deleted.

To change your inbound fax folder, click Settings on the Start menu, click Control Panel, double-click Fax Server, select the Receive tab, check the Save in folder check box, specify a different directory in the text box, and click OK.

Microsoft recommends using \WINNT.SBS\FaxStore as the directory.

Rename the Web content folder. If you modified the intranet content in %SystemDrive%\inetpub\wwwroot, the files will be overwritten with new content. If you wish to keep your modified content, you must copy it to a temporary location and then copy it back to its original location after the upgrade is complete.

You must sign up with an ISP again if you signed up with Beta 1 or Beta 2. If you are upgrading from Small Business Server Beta 1 or Beta 2 to Small Business Server final, and if you previously signed up with an ISP using the Internet Connection wizard, then you must sign up again. Some changes were made to improve the quality of Internet signup and service, and the upgrade does not support the previous settings.

Small Business server does not upgrade a Novell Netware Server. Small Business Server installs a special version of Windows NT Server 4.0 and does not upgrade a Novell Netware server.

Additional query words: Smallbiz 4.00a

Keywords: kbinfo kbreadme KB180109

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