Microsoft KB Archive/149562

= STOP Msg: "c000021a "- Using Local Path for Mandatory Profile =

Article ID: 149562

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q149562



SYMPTOMS
If you specify a local path for a mandatory profile location in User Manager for a non-administrator account, the user will get the following error when logging on at the server console:

Unable to log you on because your mandatory profile is not available.

The following STOP message appears after the user clicks OK:

STOP: c000021a



CAUSE
Note that this problem only occurs for users logging on locally at the server where their profiles are located. There are two situations that will cause this problem. First, the profile may not actually be in the specified location. Second, users may have a local path for the profile instead of a network path. That is, if the profile is located in c:\users\default on the server A1 and the Default directory is shared as \\A1\Default, the correct profile path is\A1\Default\. If c:\Users\Default\ is specified, the profile won't be found, and you will get the above error messages.

Administrators can use either the local path or the network path without problems.



RESOLUTION
This problem has been corrected in Service Pack 4 for Windows NT version 3.51 and Windows NT 4.0.

Administrators and other users can use either the local path or the network path without generating errors.



STATUS
Microsoft has confirmed this to be a problem in Windows NT versions 3. 50 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt mandatory profile stop

Keywords: KB149562

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