Microsoft KB Archive/249629

= Encarta 2000: Error Messages When You Attempt to Start Program =

Article ID: 249629

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Africana 2000
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Interactive World Atlas 2000
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q249629



SYMPTOMS
When you attempt to start one of the programs listed at the beginning of this article, you may receive one or more of the following error messages:  

Error Starting Program

A required .dll file, Shrl30.dll, was not found.

Error Starting Program

A required .dll file, Shrpnl10.dll, was not found.

Error Starting Program

A required .dll file, Mapobj43.dll, was not found.

Error Starting Program

An unknown error has occurred while initializing. Please restart Windows and try again.





CAUSE
This behavior can occur if one or more of the following files is missing or the wrong version:
 * Shrl30.dll
 * Shrpnl10.dll
 * Mapobj43.dll



RESOLUTION
To resolve this issue, copy each of the problem files from your Encarta installation CD-ROM, and then paste them into the Reference Titles folder. To do this:  Insert your Encarta installation CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent Encarta Setup from starting automatically. Click Start, point to Programs, and then click Windows Explorer. Browse through your Encarta installation CD-ROM to one of the files that is missing on your hard disk.

NOTE: For a listing of the files that you need to copy as well as the folders where those files are located on your Encarta installation CD-ROM, see the tables in the "More Information" section of this article. Right-click the file, and then click Copy.</li> Browse to the following folder on your hard disk:

C:\Program Files\Common Files\Microsoft Shared\Reference Titles

</li> Right-click the folder, and then click Paste.

If you are prompted to overwrite an existing file, click Yes.</li> Repeat steps 3 through 6 for each file that you need to copy and paste into the Reference Titles folder.</li> Quit Windows Explorer.</li></ol>

If the issue continues to occur, repeat the previous steps to copy the missing files to the Windows\System folder.

<div class="moreinformation_section">

MORE INFORMATION
The following tables list the problem files and the folders where those problem files are located on your Encarta installation CD-ROM.

Encarta Interactive World Atlas 2000
Additional query words: multi multi-media media mm ers2k ee2k ea2k eiwa2k

Keywords: kberrmsg kbprb KB249629

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