Microsoft KB Archive/891431

= You receive a &quot;Stop 0x0000001E&quot; error message on a blue screen in Windows 2000 =

Article ID: 891431

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you run certain programs on your Microsoft Windows 2000-based computer, Windows unexpectedly crashes. In this scenario, you receive a Stop error message that is similar to the following on a blue screen:

Stop 0x0000001E (c0000005, a0006eae, 00000000,6e615f67)

KMODE_EXCEPTION_NOT_HANDLED

Note This error occurs in the Win32k.sys driver. Parameter 4 of this error message may vary.



CAUSE
This problem occurs if a program references an incorrect memory address. This problem may occur in situations where the Win32k.sys driver does not prevent incorrect data from being passed to it from a user-mode component.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 3 (SP3).

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version            Size    File name --- 17-Jun-2004 23:05  5.0.2195.6946     712,464  Kernel32.dll 02-Dec-2004 14:27  5.0.2195.7004   6,272,512  Sp3res.dll 17-Jun-2004 23:05  5.0.2195.6945     231,184  Gdi32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 24-Aug-2004 22:59  5.0.2195.6970     182,544  Winlogon.exe 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 17-Jun-2004 23:05  5.0.2195.6951      46,352  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 17-Jun-2004 23:05  5.0.2195.6928     335,120  Msgina.dll 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 24-Mar-2004 02:17  5.0.2195.6898      37,136  Mf3216.dll 20-Dec-2004 05:11  5.0.2195.7011   1,633,488  Win32k.sys 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: fatal w2k hang bluescreen

Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB891431

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