Microsoft KB Archive/317106

= OL2002: You Cannot Move from a Unified Messenger Voice Mail Message to Another Message =

Article ID: 317106

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q317106



SYMPTOMS
When you click the Next Message or the Previous Message toolbar buttons to move from a Unified Messenger Voice Mail message to another message while the Preview Pane is turned on (enabled) in Outlook 2002, you receive the following error messages:

Unified Messenger

An unexpected error has occurred. This may be due to a temporary problem with the voice server, Exchange server, or the network. Please retry the operation.

(0x80004005)

-or-

Unified Messenger

An unexpected error has occurred. This may be due to a temporary problem with the voice server, Exchange server, or the network. Please retry the operation.

(0x8000ffff)

NOTE: This problem also occurs when you use the CTRL+.(PERIOD) (Next Item) or the CTRL+,(COMMA) (Previous Item) shortcut keys.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:   Date         Time      Size       File name ---  14-Feb-2002  18:23:08  2,641,504  Outlook.msp 14-Feb-2002 19:41:46  4,647,260  Outlook_Admin.msp After the fix is installed, the following files will have the listed attributes or later:   Date           Time  Version    Size       File name 29-NOV-2001  12:21 10.0.3527.0    47,432  Recall.dll 20-DEC-2001  17:44 10.0.3618.0    92,488  Outlmime.dll 11-JAN-2002  13:59 10.0.3708.0   534,856  Outlcm.dll 22-JAN-2002  11:32 10.0.3716.0   342,344  Exsec32.dll 05-FEB-2002  14:14 10.0.3729.0   117,064  Outlph.dll 14-FEB-2002  11:31 10.0.3812.0 6,306,120  Outllib.dll

Administrative Information
If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.

How to Update Administrative Installations
To update an administrative installation use a command line similar to the following

msiexec /a \  /p   SHORTFILENAMES=1

where  is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),

where  is the MSI database package for the Office XP product (for example, ProPlus.msi), and

where  is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).

How to Update Network Clients
After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following

msiexec /i \  REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus

where  is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and

where  is the MSI database package for the Office XP product (for example, ProPlus.msi).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: xclnok

Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbofficexpsp2fix kbhotfixserver KB317106

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