Microsoft KB Archive/936339

= Windows-based computers are not displayed in the Network Topology diagram view in System Center Essentials 2007, and WSUS component parts fail on the Essentials 2007 agents after you deploy the agents =

Article ID: 936339

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft System Center Essentials 2007

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SYMPTOMS
You may encounter one or more of the following symptoms when you use Microsoft System Center Essentials 2007 (Essentials 2007).

Symptom 1
After you use Essentials 2007 to discover network devices, the Network Topology diagram view in the Monitoring space is populated with subnet groups that contain network devices. However, Windows-based computers are not displayed in this view.

Symptom 2
After the problem that is described in the &quot;Symptom 1&quot; section occurs, all Windows Server Update Service (WSUS) component parts of Essentials 2007 fail on the Essentials 2007 agent. This failure occurs because the Essentials 2007 agent is not added to a security group successfully. Additionally, events that resemble the following may be logged in the Application event log when you deploy the Essentials 2007 agents: Event Type: Warning

Event Source: DataAccessLayer

Event Category: None

Event ID: 33333

Date:

Time:

User: N/A

Computer:

Description:

Data Access Layer rejected retry on SqlError:

Request: p_RelationshipDiscovered -- (RelationshipId=fbc6f59f-b1a1-28ae-fbaa-58598de4694b), (SourceEntityId=e5eb5c80-2f74-6de8-88f1-7333a7421470), (TargetEntityId=108a8f91-3c89-2801-ccf3-195014029154), (RelationshipTypeId=cc8d2f4e-b544-1ef9-8fe1-a0e2994e0f4d), (DiscoverySourceId=597ac233-d39b-89ec-ce11-923e63996a32), (HealthServiceEntityId=38d61898-ff76-6306-60b6-3639b21bb933), (PerformHealthServiceCheck=True), (TimeGenerated=3/14/2007 3:52:39 AM), (RETURN_VALUE=1)

Class: 16

Number: 777980002

Message: The specified relationship doesn't have a valid source.

Event Type: Error

Event Source: Health Service Modules

Event Category: None

Event ID: 10801

Date:

Time:

User: N/A

Computer:

Description: Discovery data couldn't be inserted to the database. This could have happened because of one of the following reasons:

- Discovery data is stale. The discovery data is generated by an MP recently deleted.

- Database connectivity problems or database running out of space.

- Discovery data received is not valid.

The following details should help to further diagnose:

DiscoveryId: 595ac212-7b9f-cf37-58d0-85478032419c

HealthServiceId: 38d61898-ff76-6306-60b6-3639b21bb933

Invalid relationship source specified in the discovery data item.

RelationshipSourceBaseManagedEntityId: e5eb5c80-2f74-6de8-88f1-7333a7421470

RuleId: 595ac212-7b9f-cf37-58d0-85478032419c

Instance:

{13A2CF1C-0822-A98C-077C-4C2B9622F32B}10.194.200.0{45643F00-F90F-CFF1-B11B-D816D3FEC417}</Name><computer DNS name></Value></Setting></Settings></TargetRole></RelationshipInstance>.

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CAUSE
This problem occurs because the Microsoft.mom.databasequerymodules.dll module tries to create a relationship between the IPSubnet and the Windows-based computers. However, the IPSubnet is not available when the Microsoft.mom.databasequerymodules.dll module tries to create a relationship. Therefore, the symptoms that are mentioned in the &quot;Symptoms&quot; section occur.

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Install this hotfix on computers that host a System Center Essentials 2007 Management Server.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Essentials 2007, x64-based versions
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
After you apply this hotfix, Windows-based computers are correctly populated into subnet groups. Therefore, these computers will appear in the Network Topology diagram view.

How to apply this hotfix
To apply this hotfix, follow these steps: <ol> <li>Copy the following file to a local folder or to a network shared folder that can be accessed:

SCE2007-RTM-KB936339-X86-X64-ENU.MSI

</li> <li>Run the file that you copied in step 1 locally on each computer that hosts a System Center Essentials 2007 Management Server.

Notes <ul> <li>You can run the SCE2007-RTM-KB936339-X86-X64-ENU.MSI file from Windows Explorer or at a command prompt.</li> <li>After the hotfix is installed, the Essentials 2007 services will restart.</li></ul> </li></ol>

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB936339

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