Microsoft KB Archive/271562

= HTML Messages with Pictures Do Not Print Correctly After You Install Internet Explorer 5.5 SP1 or 6.0 =

Article ID: 271562

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 5.5 Service Pack 1 Microsoft Internet Explorer 5.5 Service Pack 1 Microsoft Internet Explorer 5.5 Service Pack 1 Microsoft Internet Explorer 5.5 Service Pack 1 Microsoft Internet Explorer 5.5 Microsoft Internet Explorer 5.5 Service Pack 1 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Home Edition</li></ul>

<ul> Microsoft Windows XP Professional</li></ul>

<ul> Microsoft Windows XP Media Center Edition 2002</li></ul>

<ul> Microsoft Windows XP Tablet PC Edition</li></ul>

<ul> Microsoft Windows 2000 Advanced Server</li></ul>

<ul> Microsoft Windows 2000 Datacenter Server</li></ul>

<ul> Microsoft Windows 2000 Professional Edition</li></ul>

<ul> Microsoft Windows 2000 Server</li></ul>

<ul> Microsoft Windows NT Server 4.0 Standard Edition</li></ul>

<ul> Microsoft Windows NT Server 4.0, Terminal Server Edition</li></ul>

<ul> Microsoft Windows NT Workstation 4.0 Developer Edition</li></ul>

<ul> Microsoft Windows Millennium Edition</li></ul>

<ul> Microsoft Windows 98 Second Edition</li></ul>

<ul> Microsoft Windows 98 Standard Edition</li></ul> </li> Microsoft Outlook 2000 Service Pack 1</li></ul>

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This article was previously published under Q271562

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SYMPTOMS
When you print a HTML message with pictures from the Internet in Microsoft Outlook 2000, the pictures may not print correctly or may not print at all. This issue typically occurs after you install Internet Explorer version 5.5 Service Pack 1 (SP1) or Internet Explorer version 6.0.

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RESOLUTION
To resolve this issue, obtain the latest service pack for Internet Explorer 6.0. If you are running Internet Explorer 5.5, obtain and install the following hotfix.

Note You will also need the supported fix for Outlook 2000.

Internet Explorer 6.0
To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548 How to Obtain the Latest Internet Explorer 6 Service Pack

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English-language version of this fix should have the following file attributes or later: <pre class="fixed_text">  Date       Time     Version       Size            File name    Platform ---  02-27-2002 12:42:50 6.0.2714.2700 2,754,048 bytes Mshtml.dll   x86 A version of Mshtml.dll exists for Internet Explorer 5.5 SP1; however, this is no longer a supported product. The English-language version of this fix should have the following file attributes or later: <pre class="fixed_text">  Date       Time     Version        Size            File name    Platform ---  04-25-2001 12:13:56 5.50.4616.2500 2,746,128 bytes Mshtml.dll  x86

Outlook 2000
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English-language version of the package available for this Microsoft Office 2000 SR-1 fix should have the following file attributes or later: <pre class="fixed_text">  Date       Time     Version       Size            File name --  06-26-2001 18:29:00 5.0.2919.6304 2,559,688 bytes Out2ksec.exe After the hotfix is installed, the following files will have the listed attributes or later: <pre class="fixed_text">  Date       Time     Version    Size            File name --  04-06-2001 19:17:34 9.0.0.5205 5,328,946 bytes Outllib.dll 04-06-2001 19:18:36 9.0.0.5205 1,675,315 bytes Outllibr.dll For more information about how to download this fix, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=96DF48A9-7638-429E-816E-35F16F6528CA&displaylang=EN

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STATUS
Microsoft has confirmed that this is a problem in Outlook 2000, Internet Explorer 5.5 SP1, and Internet Explorer 6.0. This problem was first corrected in Internet Explorer 6 Service Pack 1.

Additional query words: OL2K HTML X image red jpg jpeg gif

Keywords: kbhotfixserver kbqfe kbdownload kboffice2000sp3fix kbbug kbfix kbie600presp1fix kbie600sp1fix KB271562

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