Microsoft KB Archive/885380

= Every other time that you open a document in Word, the document opens in recovery mode or you receive an error message =

Article ID: 885380

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Office Word 2003
 * Microsoft Word 2002 Standard Edition

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista



SYMPTOMS
Every other time that you open a document in an instance of Microsoft Word 2002 or of Microsoft Office Word 2003 that is running on a Microsoft Windows 2000 terminal server or on a Microsoft Windows Server 2003 terminal server, you may experience one of the following symptoms:  The document opens in recovery mode. You receive the following error message:

Word has detected a problem with the existing Normal.dot. Would you like to create a new Normal.dot?



Note Terminal Services is a service on servers that are running Windows 2000 or Windows Server 2003. It is a thin-client architecture in which all application processing occurs centrally on the server.



CAUSE
This issue may occur if the DisabledItems subkey and the Startup subkey are written to the following registry key:

Word 2003


WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this issue, delete the DisabledItems subkey and the Startup subkey. To do this, follow these steps:  Log on as an administrator to the console of the computer that is a terminal server. Click Start, click Run, type regedit in the Open box, and then click OK.  Locate and then click the following registry subkey, as appropriate for your version of Word.

Word 2002
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\MICROSOFT\Office\10.0\Word\Resiliency

Word 2003
</li> With the registry subkey that is specified in step 3 selected, follow these steps: <ol style="list-style-type: lower-alpha;"> Right-click DisabledItems, and then click Delete.</li> Click Yes to confirm that you want to delete the  subkey.</li> Right-click Startup, and then click Delete.</li> Click Yes to confirm that you want to delete the  subkey.</li></ol> </li>  Locate and then select the following registry subkey, as appropriate for your version of Word.

Word 2002
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Resiliency

Word 2003
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

</li> With the registry subkey that is specified in step 5 selected, follow these steps: <ol style="list-style-type: lower-alpha;"> Right-click DisabledItems, and then click Delete.</li> Click Yes to confirm that you want to delete the DisabledItems subkey.</li> Right-click Startup, and then click Delete.</li> Click Yes to confirm that you want to delete the Startup subkey.</li></ol> </li> On the File menu, click Exit to exit Registry Editor.</li></ol>

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MORE INFORMATION
The DisabledItems entry stores the documents, the templates, and the add-ins that have been disabled in Word 2002 or in Word 2003. The Startup entry defines the Microsoft Office safe mode state.

Keywords: kbtshoot KB885380

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