Microsoft KB Archive/944178

= You cannot access the Internet after you upgrade to Windows Vista on a computer that is running Windows Live OneCare =

Article ID: 944178

Article Last Modified on 11/3/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
You cannot access the Internet after you upgrade to Windows Vista on a computer that is running Windows Live OneCare.



RESOLUTION
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, follow these steps:  Click Start, type cmd.exe in the Search box, and then press ENTER. In the search results, right-click cmd.exe, and then click Run as administrator.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. At the command prompt, type the following command, and then press ENTER:

reg delete /v INITSTARTFAILED

 After the command runs successfully, type exit, and then press ENTER to the close the Command Prompt window. Restart the computer.

Keywords: kbtshoot kbprb kbexpertisebeginner KB944178

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