Microsoft KB Archive/303728

= Error Message: Iexplore.exe Has Generated Errors and Will Be Closed By Windows =

Article ID: 303728

Article Last Modified on 6/5/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.0

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This article was previously published under Q303728



SYMPTOMS
When you try to start Microsoft Internet Explorer, you may receive the following error message:

IEXPLORE.exe has generated errors and will be closed by Windows. You will

need to restart the program.

An error log is being created.

Also, when you double-click a desktop item, you may receive an error message that is similar to the following error message:

Explorer.exe has generated errors and will be closed by Windows.

Dr Watson will run and create a log file.



CAUSE
This behavior can occur if one of the following conditions exist:
 * ZoneAlarm is installed on your computer.
 * Quarterdeck CleanSweep was installed on your computer before you upgraded to Windows 2000.
 * Your computer is configured to automatically run a type of program that is damaged or is incompatible with Windows 2000 or your version of Internet Explorer.



RESOLUTION
To work around this issue, use the appropriate method.

Uninstall ZoneAlarm
If ZoneAlarm is installed on your computer, uninstall it. For additional information about ZoneAlarm, please see the following ZoneLabs Web site:

http://www.zonelabs.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Uninstall Quarterdeck CleanSweep
If Quarterdeck CleanSweep or Norton CleanSweep is installed on your computer, restart the computer in Safe mode, and then uninstall CleanSweep.

For additional information about how to start Windows 2000 in Safe mode, click the article number below to view the article in the Microsoft Knowledge Base:

202485 Description of Safe Boot Mode in Windows 2000

For additional information about Norton CleanSweep, click the following article number to view the article in the Microsoft Knowledge Base:

255758 Error Message: Explorer.exe Has Generated Errors and Will Be Closed by Windows

Uninstall the Damaged or Incompatible Program
To determine if this issue is caused by a program that is damaged or incompatible with Windows 2000 or your version of Internet Explorer, start Windows 2000 in Safe mode and then attempt to start Internet Explorer. If the issue does not occur when you start Windows in Safe mode, the issue may be caused by a damaged or incompatible program that loads when you start Windows normally.

Note You will not be unable to browse the Internet when Windows runs in Safe mode.

If you determine that this issue is caused by a damaged or incompatible program, remove that program from the Startup folder or uninstall it.

Note Software is available from various vendors to identify and remove damaged and incompatible programs.



MORE INFORMATION
Damaged and incompatible programs may be included with the installation of certain Web accelerator, file-sharing, or Web browser plug-ins. These programs may be included with programs that are supplied by the following companies:

Go!Zilla

BearShare

MP3.com

iMesh

Babylon

Cydoor

For additional information about issues with damaged or incompatible programs, click the following article number to view the article in the Microsoft Knowledge Base:

259684 Invalid Page Fault Error Messages If You Run Internet Explorer 5.5 and Aureate Radiate

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbenv kberrmsg kbprb KB303728

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