Microsoft KB Archive/168061

= WD97: Word Appears to Hang Sending Mail on NT 3.51 with MS Mail =

Article ID: 168061

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition
 * Microsoft Windows NT 3.51 Service Pack 5

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This article was previously published under Q168061



SYMPTOMS
If you attempt to send e-mail from Microsoft Word 97 using Microsoft Mail on Windows NT 3.51 by clicking the File menu in Word 97, pointing to Send To, and clicking Mail Recipient, Word 97 will appear to stop responding (hang).



CAUSE
This is a focus problem. The e-mail note is behind the current Word document window. You cannot use Word at this time, because the e-mail note is waiting for you to type something into the note.

This problem only occurs when using Microsoft Word 97, Microsoft Mail, and Windows NT 3.51.



WORKAROUND
To work around this problem, use either of the following methods.

Method 1:

To switch to the e-mail note, press ALT+TAB. When you are finished, Send the e-mail message. Word will respond normally.

Method 2:

Switch to Microsoft Mail and compose a new message from there, rather than using the Send To Mail Recipient command from within Microsoft Word 97.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Keywords: kbbug kbinterop kbusage KB168061

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