Microsoft KB Archive/287810

= An Outlook 2002 plain text e-mail message loses its formatting when you resend it =

Article ID: 287810

Article Last Modified on 9/28/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q287810



SYMPTOMS
You click Resend This Message in a Microsoft Outlook 2002 e-mail message that is formatted in plain text. When you use the toolbar in the e-mail message to change the formatting to HTML, the message remains in plain text format when you send it. All HTML formatting is lost.

If Outlook is connected to an e-mail server that is not running Microsoft Exchange Server, the loss of HTML formatting occurs only when the following conditions are true:
 * You resend an e-mail message that is attached in another received e-mail message.
 * You change the message format to HTML format or to Rich Text Format.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



If Outlook is connected to an e-mail server that is running Exchange Server

 * 1) Open a message in your Outlook folder.
 * 2) On the message toolbar, click Actions, and then click Resend This Message.
 * 3) Change the format to HTML format.
 * 4) Make any edits to the body of the e-mail message, and then click Send.

If Outlook is connected to an e-mail server that is not running Exchange Server

 * 1) In your Outlook folder, open an e-mail message that contains an e-mail message as an attachment.
 * 2) Open the attached e-mail message.
 * 3) On the toolbar in the e-mail message, click Actions, and then click Resend This Message.
 * 4) Change the format to HTML format or to Rich Text format.
 * 5) Make any edits to the body of the e-mail message, and then click Send.

Additional query words: OL2002

Keywords: kbbug kbpending KB287810

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