Microsoft KB Archive/217076

= Duplicate Printers Displayed After Reconnecting USB Printer =

Article ID: 217076

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q217076



SYMPTOMS
When you disconnect a Universal Serial Bus (USB) printer from the USB port and then reconnect it, a duplicate printer may appear in the Printers folder.



CAUSE
This behavior can occur if a serial number is not stored in the printer's read-only memory (ROM). When this occurs, the bus cannot determine if the printer you reconnect is the same printer or a different one. As a result, a duplicate printer is added.



RESOLUTION
To resolve this behavior, contact the printer manufacturer to inquire about the availability of updated USB firmware.



STATUS
Keywords: kbenv kbhardware kbprb KB217076

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