Microsoft KB Archive/216674

= FIX: Automatic SQL Cluster Failover Does Not Work with Windows NT 4.0 Service Pack 4 =

Article ID: 216674

Article Last Modified on 1/5/2006

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APPLIES TO


 * Microsoft SQL Server 6.5 Enterprise Edition
 * Microsoft Cluster Server 1.1

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This article was previously published under Q216674



BUG #: 18564 (SQLBUG_65)



SYMPTOMS
The Microsoft Cluster Server (MSCS) Resource Manager fails to move a SQL Server resource group to the other cluster node in case the SQL Server 6.5 or SQL Executive resource in the group cannot be brought online on the owning node. This only happens when the cluster nodes are running Microsoft Windows NT 4.0 Service Pack 4 or later.



CAUSE
Before moving the group, the Resource Manager sends an Offline request to all resource DLLs of the failing group. In this case, the SQL Server and SQL Executive resource DLLs do not handle this situation correctly and return error code 160 back to the Resource Manager. Starting with Windows NT 4.0 Service Pack 4, MSCS no longer ignores this error code and thus fails to move the resource group.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SQL Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Version      Size    File name      Platform

1/26/99   1:59PM   6.50.421    85,359   Sql65res.dll   (Intel) 1/28/99  10:00AM   6.50.421    80,688   Sqx65res.dll   (Intel) 1/26/99   2:01PM   6.50.421   153,600   Sql65res.dll   (Alpha) 1/28/99  10:01AM   6.50.421   148,480   Sqx65res.dll   (Alpha) NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

The hotfix is located at ftp://ftp.microsoft.com/bussys/sql/transfer/sql421i.exe for Intel systems and ftp://ftp.microsoft.com/bussys/sql/transfer/sql421a.exe for Alpha systems. A password is required to use these files; the password is 6.50.421.



STATUS
Microsoft has confirmed this to be a problem in SQL Server 6.5 Enterprise Edition.

Additional query words: ee ent ed sp sp4 server cluster

Keywords: kbbug kbfix kbqfe KB216674

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