Microsoft KB Archive/271480

= Problems When the Palm HotSync Version 3.0 Program Is Installed =

Article ID: 271480

Article Last Modified on 8/23/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q271480



SYMPTOMS
After you upgrade to Windows Millennium Edition (Me) and try to start your computer or use your modem to synchronize or check e-mail, you may receive the following error message:

An Error has occurred.

vcomm(5) :

Press Enter to get back to Windows. Press Ctrl + Alt + Del to restart computer.

Unsaved data will be lost.



CAUSE
This issue can occur if the Palm HotSync version 3.0 program is installed on your computer before you upgrade to Windows Me and the HotSync cable or cradle is currently connected to your computer.



RESOLUTION
To resolve this issue, obtain and install the latest version of the HotSync program from the following Palm Web site:

http://www.palm.com/us/support/downloads/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbhardware kbprb kbprod2web KB271480

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