Microsoft KB Archive/883489

= You receive an &quot;Access is denied&quot; error message when you connect to a Web site after you modify permissions in the metabase in IIS 6.0 =

Article ID: 883489

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Internet Information Services 6.0
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you try to connect to a Web site by using a Web browser, you receive the following error message:

Access is denied

You receive this message when you modify permissions in the Microsoft Internet Information Services (IIS) 6.0 metabase so that the application pool that is configured for the root Web site does not have permissions to access Web applications that are configured in subfolders of the root Web site.



CAUSE
This problem occurs because the metabase cache is not created correctly if the worker process that is configured for the root Web site does not have permissions to access Web applications that are configured in subfolders of the Web site.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart Requirement
If you stop IIS before you install the hotfix, you do not have to restart your computer after you apply the hotfix.

If you do not stop IIS before you install the hotfix, you have to restart your computer after you apply the hotfix.

Note To stop IIS, click Start, click Run, type iisreset /stop in the Open box, and then click OK. To start IIS after you stop it, click Start, click Run, type iisreset /start in the Open box, and then click OK.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
Date        Time   Version       Size     File name - 11-Aug-2004 00:33  6.0.3790.198  342,528  W3core.dll

Windows Server 2003 64-bit edition
Date        Time   Version       Size     File name   Platform --- 10-Aug-2004 23:51  6.0.3790.198  950,784  W3core.dll  IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

