Microsoft KB Archive/828146

= You receive a &quot;stop: 0x000000d5 (fatal system error)&quot; error message when you try to view private characters in Windows 2000 =

Article ID: 828146

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
If you try to view or to edit private characters on a computer that is running Microsoft Windows 2000, you may receive the following error message in the Win32k.sys file:

STOP: 0x000000d5 (Fatal System Error)



CAUSE
This problem may occur if the end-user defined characters (EUDC) font list is rebuilt and the character map (Charmap.exe) links to an old font list entry.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name ---  03-Dec-2003  18:39  5.00.2195.6824     42,256  Basesrv.dll 21-Sep-2003 00:45  5.00.2195.6824    236,304  Cmd.exe 03-Dec-2003 18:38  5.00.2195.6824    222,992  Gdi32.dll 03-Dec-2003 18:38  5.00.2195.6867    711,440  Kernel32.dll 03-Dec-2003 18:39  5.00.2195.6824     54,032  Mpr.dll 03-Dec-2003 18:39  5.00.2195.6876    334,096  Msgina.dll 03-Dec-2003 18:39  5.00.2195.6824     90,232  Rdpwd.sys 06-Nov-2003 22:29  5.00.2195.6870  5,847,552  Sp3res.dll 03-Dec-2003 18:38  5.00.2195.6869    380,176  User32.dll 03-Dec-2003 18:39  5.00.2195.6876    389,392  Userenv.dll 03-Dec-2003 18:23  5.00.2195.6877  1,629,200  Win32k.sys 11-Nov-2003 00:29  5.00.2195.6873    182,032  Winlogon.exe 03-Dec-2003 18:39  5.00.2195.6873    243,984  Winsrv.dll 03-Dec-2003 18:39  5.00.2195.6867    711,440  Kernel32.dll 03-Dec-2003 18:23  5.00.2195.6877  1,629,200  Win32k.sys 03-Dec-2003 18:39  5.00.2195.6873    243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows hotfix packages

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: character view edit stop error 0x000000d5 Fatal System win32k.sys

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB828146

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