Microsoft KB Archive/933993

= The HelpSvc.exe process uses approximately 95 percent of the CPU resources on a computer that is running Windows Server 2003 =

Article ID: 933993

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, the HelpSvc.exe process uses approximately 95 percent of the CPU resources. Also, the HelpSvc.exe process uses between 70 megabytes (MB) and 130 MB of the memory resources.



CAUSE
This problem may occur if the %WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml file contains an outdated Windows Management Instrumentation (WMI) query.



RESOLUTION
To resolve this problem, install Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 SP2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003



WORKAROUND
To work around this problem, follow these steps:  Create a backup copy of the following file:

%WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml

 Open the %WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml file by using a text editor, such as Notepad.  Locate the following entry: Select GroupName, Name, UserName FROM Win32_ProgramGroup   Modify this entry as follows: Select GroupName, Name, UserName FROM Win32_LogicalProgramGroup </li> Save the changes to the file, and then exit the text editor.</li></ol>

Keywords: kbtshoot kbprb KB933993

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