Microsoft KB Archive/306243

= XADM: Information Store Stops Responding When a User Attempts to Create an Appointment with Outlook Web Access =

Article ID: 306243

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q306243



SYMPTOMS
The information store (Store.exe) may stop responding. If Dr. Watson is enabled and symbols are installed, the stack of the failing thread is similar to the following:

FramePtr ReturnAd Param#1 Param#2  Param#3  Param#4  Function Name 1D65C2F4 61234E82 001810D4 00000000 0B529390 0B529390 !wcsncpy 1D65CCD4 612347CC 00000000 00000001 0B4E61A0 107CFE90 ExCdo!CCalData::M_HrFlushComputedPropsMaster (FPO: Non-FPO [2,629,0]) 1D65CCEC 61234721 00000000 00000001 00000001 0B5325C0 ExCdo!CCalData::M_HrFlushComputedPropsAll (FPO: Non-FPO [2,3,0]) 1D65CD68 6123E9DC 00000001 0B5325C0 0B5294E0 0B529528 ExCdo!CVCAL::M_HrPreSaveProcessing (FPO: Non-FPO [1,28,0]) 1D65CFDC 6123E938 1D65D0A4 00000001 0B5325C0 1D65D0B8 ExCdo!CVCAL::M_HrSaveToURL_NoLock (FPO: Non-FPO [2,155,0]) 1D65D028 6123E727 1D65D0A4 00000000 0015F284 00000000 ExCdo!CVCAL::M_HrSaveToContainer_NoLock (FPO: Non-FPO [1,16,0]) 1D65D0F0 6123E505 0B52C724 0015F284 00000000 00000000 ExCdo!CCalBase::SaveToContainer (FPO: Non-FPO [8,45,3]) 1D65D11C 6123E4D2 0B52C6FC 0015F284 00000000 00000000 ExCdo!CEvent::SaveToContainer (FPO: Non-FPO [8,1,0]) 1D65D140 6197FEB6 0B533D08 0015F284 00000000 00000000 ExCdo!CProxy::SaveToContainer (FPO: [8,0,0]) 1D65D20C 6198E021 0B505298 1D65F0CC 1D65D344 00000000 exoledb!CWMFormStream::ScSaveAppointment (FPO: [EBP 0x00000000] [4,38,4]) 1D65D238 6198D99B 1D65D344 1D65F0CC 0B505298 1B1F0518 exoledb!CWMFormStream::FWrite (FPO: [EBP 0x0B505298] [6,2,4]) 1D65E15C 6198D737 1D65F0CC 0B505298 00000000 77E88AB4 exoledb!CRequestStream::ScProcessContinuation (FPO: [EBP 0x00000000] [2,958,4]) 1D65F064 6195E428 1D65F0CC 00000000 77E88AB4 0000040A exoledb!ScCmdWMPost (FPO: [EBP 0x00000000] [1,955,4]) 1D65F084 6195DF94 1D65F0CC 107B61EC 1B1F0410 00000000 exoledb!ScDispatchRequest (FPO: Non-FPO [1,3,3]) 1D65FEE4 6195DE43 1B1F0410 6195DDF8 1B1F0400 107B61E8 exoledb!CDavServer::ProcessItem (FPO: [1,916,2])



CAUSE
This problem can occur if a Microsoft Outlook Web Access (OWA) user creates and attempts to save an appointment, because the information store does not always check for a lack of an attendee address.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: CDO

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: crashes crash

Keywords: kbbug kbexchange2000presp2fix kbfix kbqfe KB306243

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