Microsoft KB Archive/269789

= Error message when you start MapPoint or Streets and Trips: &quot;This program has performed an illegal operation and will be shut down&quot; =

Article ID: 269789

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft AutoRoute 2006
 * Microsoft MapPoint 2006 Standard Edition
 * Microsoft MapPoint 2004 Standard Edition
 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft MapPoint 2001 Standard Edition
 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2005 Standard Edition
 * Microsoft Streets & Trips 2004 Standard Edition
 * Microsoft Streets & Trips 2003 Standard Edition
 * Microsoft Streets & Trips 2002 Standard Edition
 * Microsoft Streets & Trips 2001 Standard Edition

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This article was previously published under Q269789



SYMPTOMS
When you start one of the programs listed in the &quot;Applies to&quot; section, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists please contact your program vendor.

If you click Details, you receive an error message that is similar to the following:

Streets caused a general protection fault in module Kernel32.dll.



CAUSE
This issue may occur if the following conditions are true:
 * A NeoMagic video adapter is installed in the computer.
 * The video BIOS for the video adapter is outdated.
 * The video driver for the video adapter is outdated.



RESOLUTION
To resolve this issue, download and install the latest versions of the video BIOS and the video driver for your video adapter. To do this, visit the following NeoMagic Web site:

http://www.neomagic.com Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: mp Mappoint Streets trip startup error kernel32 neomagic

Keywords: kb3rdparty kbdisplay kberrmsg kbprb KB269789

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