Microsoft KB Archive/922530

= Error message when you try to create an opportunity from a contact in Microsoft Dynamics CRM 3.0: &quot;The record you are requesting is currently unavailable&quot; =

Article ID: 922530

Article Last Modified on 7/17/2007

-

APPLIES TO


 * Microsoft Dynamics CRM 3.0

-



The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
You create a mapping between the Opportunity entity and the Contact entity in Microsoft Dynamics CRM 3.0. When you try to create an opportunity from a contact, the opportunity is not created. Additionally, you receive the following error message:

[Record Is Unavailable]

The record you are requesting is currently unavailable. Either the record was not found or you do not have sufficient security permissions to view it.

If the DevErrors parameter is enabled, the following error is logged in the Web.config file:

[COMException (0x80040217):

Description: The specified object was not found.

Details: The Account item with ID {D0F3B2FA-690B-DB11-A3C9-0003FF843EB9} does not exist.]

Microsoft.Crm.Platform.ComProxy.CRMOpportunityClass.Create(CUserAuth& Caller, String OpportunityXML) +0

Microsoft.Crm.Application.Platform.Opportunity.InternalCreate(String xml) Microsoft.Crm.Application.Platform.Opportunity.InternalCreateAndRetrieve(String xml, String columnSet) Microsoft.Crm.Application.Platform.Entity.CreateAndRetrieve(String columnSet) Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType) Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) Microsoft.Crm.Web.SFA.OpportunityDetailPage.ConfigureForm Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) System.Web.UI.Control.PreRenderRecursiveInternal +62 System.Web.UI.Page.ProcessRequestMain +1499



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0



MORE INFORMATION
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB922530

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.