Microsoft KB Archive/888239

= The Welcome music and video do not play during the Out-Of-Box Experience Wizard after you use a Sysprep image to distribute Windows XP Service Pack 2 =

Article ID: 888239

Article Last Modified on 8/29/2007

-

APPLIES TO


 * Microsoft Windows Media Player 10
 * Microsoft Windows Media Player 10

-





SYMPTOMS
When you use the Sysprep utility to distribute a Microsoft Windows XP Service Pack 2 (SP2)-based image that includes Microsoft Windows Media Player 10, the Windows welcome music (Title.wma) and the Windows XP video (Intro.wmv) do not play during the Out-Of-Box Experience Wizard. (The Intro.wmv file is titled &quot;test xp&quot;.)



RESOLUTION
To resolve this problem, download this hotfix, and then rebuild the Sysprep image to include the hotfix file.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  25-Nov-2004  00:31  5.1.2600.2572     563,200  Msobmain.dll



WORKAROUND
To work around this problem, preinstall Windows Media Player 9 on the Sysprep image, and then upgrade to Windows Media Player 10 after the Out-Of-Box-Experience Wizard has completed. For more information about how to install Windows Media Player 10, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/download



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver KB888239

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.