Microsoft KB Archive/902845

= The computer stops responding during text-mode Setup when you try to install Windows XP =

Article ID: 902845

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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For a Microsoft Windows Server 2003 version of this article, see 896900.



SYMPTOMS
When you try to install Microsoft Windows XP, the computer stops responding (hangs). This symptom occurs during the early part of text-mode Setup, immediately after the following message disappears:

Press F2 to run Automated System Recovery (ASR)



RESOLUTION
To resolve this problem, follow these steps:  Create a shared resource to distribute Windows XP. Replace the existing files on the shared resource with the files that are included in this hotfix. For more information about how to integrate software updates into the Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base:

828930 How to integrate software updates into your Windows installation source files



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version           Size  File name 14-Jul-2005 00:06                 259,776  Setupldr.bin 14-Jul-2005 00:06  5.1.2600.2719  240,128  Setupldr.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxppresp3fix kbqfe kbhotfixserver KB902845

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