Microsoft KB Archive/936236

= How to troubleshoot issues with the Zune Wireless Remote v1 =

Article ID: 936236

Article Last Modified on 11/17/2007

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APPLIES TO


 * Zune Wireless Remote for Zune Dock
 * Zune Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 80GB Digital Media Player

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SYMPTOMS
When you use the Zune Wireless Remote v1, you may notice that pressing buttons has no effect or that the range of the remote seems very limited.



THINGS TO TRY
 Insert the Zune device into the Zune Dock. The infrared (IR) receiver is located on the dock. Unless the Zune device is in the dock, the remote cannot control the device.

Note If you have the Zune FM Transmitter connected to the Zune device, disconnect the transmitter before you insert the Zune device into the dock.

 The Zune Wireless Remote v1 uses infrared light to communicate with the dock. This requires a clear line of sight from the remote to the Dock.  Point the remote directly at the Dock. Verify that you are not blocking the IR transmitter on the top front of the remote as you hold it. Verify that the receiver on the front of the dock is not blocked or covered. Use the remote no more than 10 meters (about 33 feet) from the dock. </li> Avoid putting other consumer devices close to the Zune Dock or the Zune Wireless Remote v1. This includes notebook computers, printers, Smartphones, and PDAs that may transmit infrared light.</li> Close drapes or blinds on windows during daylight hours to minimize ambient infrared light.</li> Reset the wireless remote. To do this, open the Zune Wireless Remote v1 battery tray, wait 5 seconds, and then close the battery tray.</li> Replace the battery. The Zune Wireless Remote v1 uses a CR2032 3-volt lithium battery.</li></ol>

Keywords: kbzunehardware kbzuneaccessories kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB936236

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