Microsoft KB Archive/935571

= Error message when you try to download content from the Zune Marketplace: “The file cannot be purchased or downloaded. The file might not be available from Zune Marketplace” =

Article ID: 935571

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune software
 * Zune Live

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SYMPTOMS
When you try to download content from Zune Marketplace, the information icon appears. When you click the information icon, you receive the following error message:

The file cannot be purchased or downloaded. The file might not be available from Zune Marketplace.

If you click Web Help in the error message, you are directed to a Zune Help Web page that contains the following text: Error ID: C00D1358

This error might have been triggered by an error in another program or component of Windows.

The following information describes the original error.

Original Error Code: 80070070

Original Error Message: There is not enough space on the disk.



THINGS TO TRY
 Perform a clean startup procedure. To do this, follow these steps:

Windows XP  Click Start, click Run, type msconfig, and then click OK. Click the General tab, and then click Selective Startup. Under Selective Startup, clear the following check boxes:  Process SYSTEM.INI File Process WIN.INI File Load Startup Items</li></ul> </li> Click the Services tab, select the Hide All Microsoft Services check box, and then click Disable All.</li> Click OK, and then click Restart.</li></ol>

Windows Vista <ol style="list-style-type: lower-alpha;"> Click Start, type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type the password or click Continue.</li> Click the General tab, and then click Selective Startup.</li> Under Selective Startup, clear the Load Startup Items check box.</li> Click the Services tab, select the Hide all Microsoft services check box, and then click Disable All.</li> Click OK, and then click Restart.</li></ol> </li> Remove the Zune software from the computer. To do this, follow these steps:

Windows XP <ol style="list-style-type: lower-alpha;"> Make sure that the Zune device is not connected to the computer.</li> Click Start, click Run, type appwiz.cpl, and then click OK.</li> In the Add or Remove Programs window, click Zune, and then click Remove.</li> Click Yes to remove the Zune software.</li> If any of the following software appears in the Add or Remove Programs window, remove that software from the computer: <ul> Microsoft User-Mode Driver Framework Feature Pack 1.0</li> Windows Driver Package – Microsoft WPD</li> Windows Media Format 11 SDK</li> <li>Windows Portable Devices</li></ul>

Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune Setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center Web site after you install the Zune software.</li> <li>Open drive C on the computer, and then open the Program Files folder.

Note If the programs list does not appear, click Show the contents of this folder.

</li> <li>Locate the Zune folder, right-click the folder, and then click Delete.</li></ol>

Windows Vista <ol style="list-style-type: lower-alpha;"> <li>Make sure that the Zune device is not connected to the computer.</li> <li>Click Start, type appwiz.cpl in the Start Search box, and then press ENTER.</li> <li>In the &quot;Uninstall or change a program&quot; window, click Zune, and then click Uninstall.</li> <li>Click Yes to remove the Zune software.</li> <li>If any of the following software is listed in the &quot;Uninstall or change a program&quot; window, remove that software from the computer: <ul> <li>Microsoft User-Mode Driver Framework Feature Pack 1.0</li> <li>Windows Driver Package – Microsoft WPD</li> <li>Windows Media Format 11 SDK</li> <li>Windows Portable Devices</li></ul>

Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune Setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center Web site after you install the Zune software.</li> <li>Open drive C on the computer, and then open the Program Files folder.</li> <li>Locate the Zune folder, right-click the folder, and then click Delete.</li></ol> </li> <li>If you are using a Windows Vista-based computer, go to step 6.

If you are using a Windows XP-based computer, you must roll back Windows Media Player from version 11 to the previous version. For more information about how to roll back from Windows Media Player 11, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#RollingbacktoapreviousversionofthePlayer

</li> <li>Restart the computer.</li> <li>Visit the following Web site:

http://windowsupdate.microsoft.com

<ol style="list-style-type: lower-alpha;"> <li>Click Custom.</li> <li>Install any critical or high-priority updates. Install Windows Media Player if it appears as an optional update.

If Windows Media Player does not appear as an available update, visit the following Web site to download and install the player:

http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

</li></ol> </li> <li>Restart the computer.</li> <li>Install the most recent version of the Zune software. To obtain the most recent version of the Zune software, visit the following Zune Web site:

http://www.zune.net/meetzune/software.htm

Note During the installation, the software prompts you to reconnect your Zune device.

</li> <li>After you install the Zune software, reconfigure the computer to use the typical startup procedure. To do this, follow these steps:

Windows XP <ol style="list-style-type: lower-alpha;"> <li>Click Start, click Run, type msconfig, and then click OK.</li> <li>On the General tab, click Normal Startup, and then click OK.</li> <li>Restart the computer.</li></ol>

Windows Vista <ol style="list-style-type: lower-alpha;"> <li>Click Start, type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type the password or click Continue.</li> <li>Restart the computer.</li></ol> </li> <li>Start the Zune software.</li> <li>Again try to download content from Zune Marketplace.</li></ol>

Keywords: kbzunesoftware kbzunelive kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB935571

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