Microsoft KB Archive/296247

= Error Message: &quot;HTTP 500 Internal Server Error&quot; When You Use Outlook Mobile Access =

Article ID: 296247

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

-



This article was previously published under Q296247





SYMPTOMS
When you use Microsoft Outlook Mobile Access to view a subfolder, you receive the following error message:

HTTP 500 - Internal server error



CAUSE
This issue occurs if the name of the parent folder of the subfolder that you are attempting to view contains a semi-colon or some other special character. If you are using an Outlook client, you can create a folder that includes a special character in its name; however, you cannot access the folder if you are using an Outlook Mobile Access client or a Microsoft Outlook Web Access (OWA) client because these clients do not recognize folder names that include special characters.



RESOLUTION
To resolve this issue, give the parent folder a name that does not include a special character. Special characters are normally punctuation marks, or other extended ASCII characters. Some of the more commonly used characters that cause this problem are:
 * Brackets ([])
 * Forward slash mark (/)
 * Backward slash mark (\)
 * Ampersand (&)
 * Tilde (~)
 * Question mark (?)
 * Asterisk (*)
 * Pipe or vertical bar (|)
 * Angle brackets (<>)
 * Quotation marks (&quot;)
 * Number sign (#)
 * Semicolon
 * Colon
 * Plus sign (+)

NOTE: If your account name includes one of the preceding characters, you cannot log on to Outlook Mobile Access.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: exch2kp2w oma moma mis mmis

Keywords: kbbug kberrmsg kbpending KB296247

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.