Microsoft KB Archive/899120

= The computer performs more slowly after you double-click a shortcut to an unavailable device or network location many times in Windows 2000 =

Article ID: 899120

Article Last Modified on 5/25/2005

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
In Microsoft Windows 2000, the computer performs more slowly after you double-click a shortcut to an unavailable device or network location many times. When this problem occurs, the desktop may not correctly display, and program menus may not appear.

Typically, this problem occurs after you double-click the shortcut more than 80 times. The shortcut may be to any one of the following:
 * An empty CD or DVD drive
 * An unavailable network location
 * A disabled CD or DVD drive



CAUSE
This problem occurs because the desktop heap is depleted.



WORKAROUND
To work around this problem, log off and then log on to the computer. Alternatively, restart the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
In Microsoft Windows XP, when you click a shortcut to an unavailable device or network location, you may be prompted to delete the shortcut. In Windows XP, the desktop heap does not become depleted if the shortcut points to an empty CD drive.

Additional query words: performance invalid

Keywords: kbtshoot kbperformance kbprb KB899120

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