Microsoft KB Archive/899342

= The Svchost.exe process intermittently crashes with an access violation when the process uses the Wininet.dll file on a Windows XP-based computer =

Article ID: 899342

Article Last Modified on 10/12/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
The Svchost.exe process intermittently crashes with an access violation when the process uses the Wininet.dll file on a Microsoft Windows XP-based computer.



CAUSE
This problem may occur when a service loads and unloads the Wininet.dll file many times. This behavior may occur when the Wininet.dll file cannot open the cached index file. Then, the Wininet.dll file may try to unload the index file and fail with an access violation because the pointer to the index file is NULL.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Registry update information
After you install the hotfix, use one of the following methods to update the registry.

Method 1
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Follow these steps, and then quit Registry Editor:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following key in the registry:

 

 On the Edit menu, point to New, and then click DWORD Value. Type iexplore.exe, and then press ENTER. On the Edit menu, click Modify. Type 1, and then click OK.</li></ol>

Method 2
Follow these steps, and then quit Registry Editor: <ol> Click Start, click Run, type regedit, and then click OK.</li> Locate and then click the following key in the registry:

 

</li> On the Edit menu, point to New, and then click DWORD Value.</li> Type iexplore.exe, and then press ENTER.</li> On the Edit menu, click Modify.</li> Type 1, and then click OK.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxppresp3fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB899342

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