Microsoft KB Archive/269411

= SMS: Windows 95 Clients May Hang After Upgrade to Service Pack 2 =

Article ID: 269411

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q269411



SYMPTOMS
After you upgrade your Systems Management Server (SMS) 2.0 hierarchy to Service Pack 2 (SP2), Microsoft Windows 95-based clients may stop responding (hang) during hardware inventory, when a Microsoft Outlook attachment is opened, or when a Microsoft Office document is opened in Windows Explorer.

When this behavior occurs, the following error messages are logged in the Hinv32.log file:

WARNING 1 - Failed to update new cycle info !!! Hardware Inventory Agent 7/24/2000 11:49:37 AM 4294127983 (0xFFF3316F)

ERROR 1 - Cannot get schedule for previous cycle !! Hardware Inventory Agent 7/24/2000 11:49:37 AM 4294127983 (0xFFF3316F)

Note that the Windows 95-based clients do not hang if you disable hardware inventory.



RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3.

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kbclient kbconfig kbfix kbinventory kbsms200presp3fix kbupgrade kbwbem KB269411

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