Microsoft KB Archive/319059

= Remote SMTP Performance Counters Unavailable =

Article ID: 319059

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q319059



SYMPTOMS
Under certain conditions while you are completing remote administration tasks on a Windows 2000 Server-based computer that is running the SMTP service, the SMTP performance counters for the remote computer may cease to appear.



CAUSE
This problem may be caused by an inability to access performance counter configuration information from the Windows registry.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version        Size    File name ---  04-Mar-2002  14:53  5.0.2195.5020  13,584  Smtpctrs.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words: kbMgmtAdmin

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbsysadmin kbwin2000sp3fix kbenv kbui kbhotfixserver KB319059

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