Microsoft KB Archive/220780

= You receive an "Internal Error 2755" or an "Exception code: C0000005 ACCESS_VIOLATION" error message when you install Office 2000 or view the Setup log file for an earlier installation of Office =

Article ID: 220780

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220780



SYMPTOMS
When you install Microsoft Office 2000, you may receive the following error message:

Internal Error 2755: Please contact product support for assistance.

Also, when you view your Setup log file--for example, Office 2000 Premium Setup(0002)_MsiExec.txt--you may see text similar to the following just above the 2755 error:

Exception code: C0000005 ACCESS_VIOLATION

Module: C:\WINNT\System32\ntdll.dll

Function: 0x77f7bdd3



CAUSE
This problem can occur if the following conditions are true:
 * You have an earlier version of Office installed from a network location. -and-


 * You have a mapped drive letter to this Office location on the network.

-and-
 * Either of the following conditions is true:

The network location does not contain any files in the Office\XLStart folder.

-or-

You have Read-Only permission on the Office\XLStart folder.



WORKAROUND
To work around this problem, follow these steps:
 * 1) Double-click My Computer.
 * 2) Right-click the drive from which you installed your previous version of Office.
 * 3) Click Disconnect on the shortcut menu.
 * 4) Run Office 2000 Setup.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

