Microsoft KB Archive/275588

= Error Message: Event ID: 3101 - Unable to Read Control Information from NBT Device =

PSS ID Number: 275588

Article Last Modified on 5/13/2003

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Server 4.0 SP6a
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Workstation 4.0 SP6a

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This article was previously published under Q275588



SYMPTOMS
When you collect performance data and the network adapter is disabled, the following error message may be logged in the Application event log:

Event ID: 3101 - Unable to read control Information from NBT device.



CAUSE
This problem can occur if Windows NT 4.0 recognises the network card as always present and always active. If you do not receive the error message that is mentioned in the &quot;Symptoms&quot; section, the level was changed so that the problem is reported as a warning (yellow) and not an error (red).



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-languare version of this fix should have the following file attributes or later:   Date      Time     Size    File name     Platform -  10/11/00  2:55 PM  44,304  Perfctrs.dll  NT 4.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: Perfctrs

Keywords: kbbug kbenv kbfix kbQFE KB275588

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTS400sp6 kbWinNTsearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTW400SP6a kbWinNTWsearch

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