Microsoft KB Archive/175785

= Microsoft Knowledge Base =

Err Msg: There Was a Problem Logging onto Your Mail Server...
Last reviewed: October 28, 1997

Article ID: Q175785

The information in this article applies to:


 * The Microsoft Network, version 2.51
 * Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS
When you attempt to send or receive e-mail on MSN, The Microsoft Network, using Microsoft Outlook Express, you may receive repeated Logon - MSN Mail screens. If you click Cancel, you may receive the following error message:

There was a problem logging onto your mail server. Your User Name was rejected.

CAUSE
Your MSN e-mail account may not be configured to use Secure Password Authentication.

RESOLUTION
Configure your MSN e-mail account to use Secure Password Authentication. To do so, use the following steps:


 * 1) Start Outlook Express. If the MSN Sign-In screen appears, click Cancel.
 * 2) On the Tools menu, click Accounts.
 * 3) On the Mail tab, click MSN Mail, and then click Properties.
 * 4) Click the Servers tab.
 * 5) Under Incoming Mail Server, click "Log on using Secure Password Authentication."
 * 6) Click OK, and then click Close.