Microsoft KB Archive/908977

= The expected e-mail messages are not found when you use Message Tracking Center in Exchange Server 2003 Service Pack 2 =

Article ID: 908977

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 2

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SYMPTOMS
You search for e-mail messages by using Message Tracking Center in Microsoft Exchange Server 2003 Service Pack 2 (SP2). Additionally, both the Enable subject logging and display and the Enable Message Tracking check boxes are selected on the General tab on the  Properties dialog box in Exchange System Manager. In this scenario, the expected e-mail messages are not found. Therefore, you assume that many log files are missing. However, the files are not missing.



CAUSE
This problem occurs because of invalid content in the Subject box of an e-mail message. The invalid content is similar to the following content:

=?GB2312?B??=

MIME decoding does not correctly handle this kind of content.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



WORKAROUND
To work around this problem, click to clear the Enable subject logging and display check box on the General tab of the  Properties dialog box in Exchange System Manager.



MORE INFORMATION
The invalid content that is described in the &quot;Cause&quot; section appears frequently in the Subject box of e-mail messages that originate from China. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

