Microsoft KB Archive/885265

= The Microsoft Search service does not work in SharePoint Portal Server 2003 =

Article ID: 885265

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

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SYMPTOMS
When you try to start the Microsoft Search service (Mssearch.exe) in Microsoft Office SharePoint Portal Server 2003, the Microsoft Search service does not work.

When you view the Application log in Event Viewer on the search server, you see events that are similar to the following:

Event Type: Error

Event Source: Microsoft SharePointPS Search Service

Event Category: Search service

Event ID: 7051

Date:

Time:

User:  N/A

Computer:

Description: Index propagation to search server < > was not accepted. Context: http:// / Application, KBCatalog Catalog Details:  The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: Microsoft SharePointPS Search Service

Event Category: Content index server

Event ID: 7039

Date:

Time:

User:  N/A

Computer:

Description: The content index cannot be loaded. Context: http:// / Application, KBCatalog Catalog Details:   (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: Microsoft SharePointPS Search Service

Event Category: Content index server

Event ID: 7037

Date:

Time:

User:  N/A

Computer:

Description: The property store was not initialized. Context: http:// / Application, KBCatalog Catalog Details:  The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: Microsoft SharePointPS Search Service

Event Category: Search service

Event ID: 7043

Date:

Time:

User:  N/A

Computer:

Description: The index cannot be loaded. Context: http:// / Application, Portal_Content Catalog Details:  The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: Microsoft SharePointPS Search Service

Event Category: Search service

Event ID: 9000

Date:

Time:

User:  N/A

Computer:

Description: The search service cannot open the Jet property store. Details:  The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f) For more information visit http://www.microsoft.com/servers/redirect/contentredirect2.asp For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
This problem occurs if the Ese.dll file does not load correctly, and the Esent.dll file is loaded instead by the Mssearch.exe process. This causes the search functionality to stop working.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Microsoft Office SharePoint Portal Server 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart information
You must restart the Microsoft Search service after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  13-Sep-2004  16:09  11.0.5716.29       91,848  Mssmsg.dll 13-Sep-2004 16:09  11.0.5716.29      521,928  Mssph.dll 13-Sep-2004 16:09  11.0.5716.29    2,272,456  Mssrch.dll 13-Sep-2004 16:09  11.0.5716.29    1,681,608  Tquery.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in SharePoint Portal Server 2003 Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: SPS

Keywords: kbbug kbfix kbqfe kbshareptportalsvr2003presp1fix kbshareptportalsvr2003presp2fix kbshareptportalsvr2003sp2fix kbhotfixserver KB885265

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