Microsoft KB Archive/922562

= How to remove the port 1000 requirement from the agent desktop in Customer Care Framework 2005 =

Article ID: 922562

Article Last Modified on 4/3/2007

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APPLIES TO


 * Microsoft Customer Care Framework 2005 .NET 2.0 Edition

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INTRODUCTION
In Microsoft Customer Care Framework (CCF) 2005 .NET 2.0 Edition, the agent desktop uses port 80 and port 1000 to communicate with the CCF server. This behavior is the default behavior. You can remove the port 1000 requirement if you do not use one or more of the multichannel capabilities of the CCF server.



MORE INFORMATION
To remove the port 1000 requirement, comment the following code lines in the Desktop.cs file and in the DesktopToolbar.cs file: Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.Desktop_Load this.RegisterClient(“1000”);

Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.Desktop_Closing this.UnregisterClient; Note The Desktop.cs file and the DesktopToolbar.cs file are located in the Microsoft.Ccf.Sample.Csr.AgentDesktop project of the Microsoft.Ccf.Sample.Csr.AgentDesktop.sln solution file.

Keywords: kbtshoot kbinfo kbbug KB922562

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