Microsoft KB Archive/321017

= You Cannot Gain Access to &quot;My Computer&quot; Information in Help and Support Center =

Article ID: 321017

Article Last Modified on 5/18/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q321017



SYMPTOMS
If your Language for non-unicode programs setting is set to English (Canada), you cannot gain access to My Computer information in Help and Support Center.



CAUSE
This problem is caused by a tag that specifies the language.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time   Size    File name ---  25-Apr-2002  14:05  13,881  Wmi_data.js



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbshell kbwinxpsp1fix KB321017

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