Microsoft KB Archive/816037

= You cannot download files from an FTP server =

Article ID: 816037

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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SYMPTOMS
You may not be able to download files from an FTP server by using Internet Explorer 6.0.



CAUSE
This problem occurs because Internet Explorer 6.0 uses Passive FTP to download files from an FTP server that is configured so that it only has a limited number of available TCP ports. Passive FTP uses an arbitrary TCP port to connect to an FTP server and may not connect if the FTP server is configured to use a limited number of TCP ports.



RESOLUTION
This hotfix is included in the latest Security Patch for Internet Explorer (MS04-004) Please use Windows Update to make sure your system is up-to-date.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name --  03-Mar-2003  10:59  6.0.2800.1171  483,840  Urlmon.dll



STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Keywords: kbhotfixserver kbqfe kbenv kbprb kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB816037

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