Microsoft KB Archive/250519

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The information in this article applies to:


 * Microsoft Office 2000

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 * - WARNING -                          **
 * THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN      **
 * CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                 **
 * WITH DISCRETION.                                           **

SYMPTOMS
When you attempt to install Office, the following error message may appear:

The installation package could not be opened. Contact the application vendor to make sure this is a valid installation package.

When you click OK, Setup ends.

CAUSE
This problem can occur when your ODBC Control Panel files have become corrupted.

WORKAROUND
There are three ways to work around this problem:

Method 1: Install Microsoft Internet Explorer 5

 * 1) Insert the Office CD into your CD-ROM drive.
 * 2) Click Start, point to Programs, and click Windows Explorer.
 * 3) Using Windows Explorer, open the \IE5\En folder on the Office CD, and double-click Ie5setup.exe.
 * 4) Proceed through the Internet Explorer 5 installation and restart your computer if prompted.
 * 5) When Internet Explorer 5 is installed, run Office Setup.

If the problem still occurs, follow the steps in Method 2.

Method 2: Rename the ODBC Files
If you do not want to install Internet Explorer 5, or if Method 1 does not resolve the problem, follow these steps:
 * 1) Quit all running programs.
 * 2) Click Start, point to Find, and click Files or Folders.
 * 3) In the Look in list, click My Computer. Select the Include subfolders check box. In the Named box, type each of the following file names separated by a space:
 * 4) In the list of files found, right-click each file, and on the shortcut menu, click Rename.
 * 5) Rename each file by changing the file name extension to .old. If you do not have one of these files, go to the next one.
 * 6) Run Office Setup again.

Method 3: Install the Latest Version of MDAC (Windows NT only)
If you are running Microsoft Windows NT on your computer, you may be able to correct this problem by downloading and installing the latest version of the Microsoft Data Access Components (MDAC). To do this, use your Web browser to go to the following address: "http://www.microsoft.com/msdownload/uda/mdac21/mdac_typ21.asp" Follow the on-screen instructions to download and install the new components. After you have done this, run Microsoft Office 2000 Setup again.

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address "http://www.microsoft.com/downloads/search.asp" and then click How to use the Microsoft Download Center. Additional query words: OFF2000 word ITPError 1636 installation package error install invalid

Keywords : kbdta

Version : WINDOWS:2000

Platform : WINDOWS

Issue type : kbprb
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