Microsoft KB Archive/825873

= Support contacts for Microsoft Business Solutions =

Article ID: 825873

Article Last Modified on 9/7/2006

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APPLIES TO

 Microsoft CRM Software Development Kit, when used with:  Microsoft CRM 1.2

 Microsoft Business Solutions CRM 1.0  Microsoft Business Solutions CRM 1.0 Microsoft CRM 1.2

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SUMMARY
This article describes how to find support for Microsoft Business Solutions products.

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Find Microsoft Business Solutions Support
With Microsoft Business Solutions support, you receive a highly trained partner in your local area who understands your unique service requirements and the award-winning services of Microsoft. The support professionals at Microsoft Business Solutions handle most technical support requests immediately, and, for peace of mind, guarantee our response time on the others. Additionally, Microsoft Business Solutions provides self-support options that offer around the clock access to online information.

Find Customer Support
 If you are enrolled in Microsoft Services Premier Support or Microsoft Services Essential Support, call (800) 936-3500.</li> If you have a Microsoft Business Solutions service plan, call (888) 477-7877 and enter your authorization number, or visit CustomerSource at the following Great Plains Web site, and then type your username and password:

https://www.greatplains.com/customersource

.</li> If your Microsoft Business Solutions service plan has expired, contact your local partner for support assistance, or call (888) 477-7877 to purchase per-incident support.</li> If you are a customer outside North America, contact your local partner for Microsoft Business Solutions Support.</li></ul>

Find Support in a Public Newsgroup

 * In newsgroups, partners and customers can solve problems through a peer-to-peer exchange of ideas, experience, and resources.
 * To access a newsgroup, visit the following Microsoft Web site, and then click the Microsoft Business Solutions topic in the Community Newsgroup section:http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

Find Support for Partners
 If you are a certified Microsoft Business Solutions partner with a PartnerSource username and password, call (888) 477-7877 and enter your authorization number, or visit the following Microsoft Web site, and then type your username and password:

http://www.microsoft.com/BusinessSolutions/PartnerSource.aspx

</li> If you are a Microsoft partner who sells Microsoft Business Solutions, call (888) 677-9444 to use one of your Microsoft pre-paid support incidents or visit the following web site to submit your support incident:

http://members.microsoft.com/partner/

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Keywords: kbmbsmigrate kbinfo KB825873

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