Microsoft KB Archive/842739

= Other advertisements unexpectedly run after you use the Software Update Scanning Tools to install software updates in Systems Management Server 2003 =

Article ID: 842739

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
Assume a scenario where the following conditions are true:
 * You (the system administrator) use the Microsoft Systems Management Server (SMS) 2003 Software Update Scanning Tools to install software updates on an SMS 2003 Legacy Client.
 * These software updates require a system restart of the SMS client computer.

In this scenario, other advertisements that are assigned to the SMS 2003 Legacy Client may automatically start to run after the countdown timer that appears in the System Shutdown Timeout dialog box is presented to the user who is logged on to the SMS client computer. Additionally, pending advertisements may not run as expected when the SMS 2003 client computer is restarted.

If any one of the assigned advertisements depends on the successful installation of the software update, the assigned advertisements may not be installed correctly until the SMS 2003 Legacy Client is restarted.



CAUSE
This problem occurs when the Software Updates Installation Agent (Patchinstall.exe) calls the InitiateSystemShutdown function to restart the SMS 2003 client computer. After the InitiateSystemShutdown function triggers a system restart, it hands control back to the SMS Advanced Client Execution Manager. Then, the SMS Advanced Client Execution Manager may try to run any other outstanding assigned advertisements while the countdown timer that appears in the System Shutdown Timeout dialog box is running.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  20-Feb-2004  18:03  2.0.6.7           355,242  Smsupdate.exe 06-Aug-2000 09:51  2000.80.194.0     274,489  Ntwdblib.dll 25-Dec-2003 11:55  2.50.2726.136     348,160  Patchinstall.exe 23-Feb-2003 10:05  2.0.1493.5011     855,312  Preinst.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: patchinstall patching

Keywords: kbqfe kbhotfixserver kbfix kbbug KB842739

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