Microsoft KB Archive/235594

= You cannot recall an e-mail message in Outlook 2000 if the e-mail message was sent from Outlook 98 =

Article ID: 235594

Article Last Modified on 12/2/2004

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q235594



SYMPTOMS
When you try to recall a message sent from Microsoft Outlook 98 to a recipient who uses Microsoft Outlook 2000, the recall is unsuccessful.



CAUSE
Outlook messages use a special message format to indicate the recall message. This format was changed in Outlook 2000, and therefore Outlook 2000 does not recognize the earlier format.



RESOLUTION
To resolve this issue, install Microsoft Office 2000 Service Release 1 (SR-1). To do this, visit the following Microsoft Web site:

http://office.microsoft.com/Downloads/2000/O2kSR1DDL.aspx



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K tracking replace unsend

Keywords: kbdownload kbbug kbinterop kbpending KB235594

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