Microsoft KB Archive/240642

= Encarta World Atlas 2000: Quits Unexpectedly When You Change Screen Resolution =

Article ID: 240642

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q240642



SYMPTOMS
If you change the screen resolution in the Display tool in Control Panel while Microsoft Encarta World Atlas 2000 is running, the program may quit unexpectedly.



CAUSE
This behavior can occur if a Matrox Millennium G200 AGP video adapter is installed in your computer.



RESOLUTION
To work around this issue, change the screen resolution before you start Encarta World Atlas 2000:
 * 1) Quit Encarta World Atlas if it is running.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Display.
 * 4) Click the Settings tab.
 * 5) Drag the Display area or Screen area slider to the screen resolution you want.
 * 6) Click OK, and then click OK again.
 * 7) Close Control Panel.
 * 8) Start Encarta World Atlas 2000.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm ewa2k crash stop pixels

Keywords: kb3rdparty kbenv kbpending kbprb KB240642

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