Microsoft KB Archive/315054

= You Cannot Disable an Automatic Configuration Script in Internet Explorer =

Article ID: 315054

Article Last Modified on 11/5/2003

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APPLIES TO


 * Microsoft Internet Explorer 6.0

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This article was previously published under Q315054





SYMPTOMS
When you try to browse the Internet with Internet Explorer, you may receive the following error message:

Page Cannot Be Displayed

Also, if you clear the Use Automatic Configuration Script check box in the Automatic Configuration section of the Local Area Network (LAN) settings dialog box in Internet Explorer properties and then return to the dialog box, the change is not retained and the checkbox is again enabled.



CAUSE
Software that maintains the Internet Explorer proxy settings may be installed. This issue has been reported to occur after you uninstall the @Home Internet software.



RESOLUTION
To resolve this issue:  Click Start, click Control Panel, and then start the Add or Remove Programs tool. Remove any unnecessary Internet software. Test Internet Explorer to determine whether the issue is resolved. If the issue is not resolved, quit all instances of Internet Explorer. Click Start, click Run, type regsvr32 /u ahiehelp.dll, and then click OK. The following message indicates that the command was completed successfully:

RegSvr32

DllRegisterServer in ahiehelp.dll succeeded.

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You can then remove the automatic proxy settings in Internet Explorer and restore your ability to browse.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: kbiepcbd athome at home connections

Keywords: kberrmsg kbenv kbprb KB315054

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