Microsoft KB Archive/195600

= OL2000: (IMO) How to Remove and Reinstall Fax Starter Edition =

Article ID: 195600

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q195600



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SUMMARY
This article describes how to remove and reinstall the Symantec Fax Starter Edition for Microsoft Outlook 2000.



MORE INFORMATION
To remove the Symantec Fax Starter Edition and reinstall the components, follow these steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


 * 1) Remove the Symantec Fax Starter Edition entries from the Registry.
 * 2) Remove the Symantec Fax Starter Edition account.
 * 3) Remove the Symantec Fax Starter Edition files.
 * 4) Remove the Symantec Fax Starter Edition printer driver.
 * 5) Reinstall the Symantec Fax Starter Edition.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. Consult your product documentation to complete these steps.

Remove the Symantec Fax Starter Edition Entries from the Registry
 On the File menu, click Exit to quit Outlook. On the Windows Start menu, click Run. In the Open dialog box, type regedit, and then click OK to run the Windows Registry Editor. Select the following subkey (click the folder in the left pane), and then click Delete on the Edit menu:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Outlook\OLFAX

 Select the following subkey (click the folder in the left pane), and then click Delete on the Edit menu:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\OLFAX

 On the Registry menu, click Exit to quit the Registry Editor.</li></ol>

Remove the Symantec Fax Starter Edition Account
<ol> On the Windows Start menu, point to Settings, and click Control Panel.</li> Double-click the Mail tab.</li> Select the Symantec Fax Starter Edition option, click Remove, and then click Close.</li> On the Windows Start menu, point to Programs, and click Windows Explorer.</li> Move all of the files in the following folder to any other directory:

C:\Program Files\MicrosoftOffice\Office\Data

</li></ol>

NOTE: Do not simply delete the files, in case you need them as a backup.

For information about how to create a new folder, click the Start button and then click Help. In Windows Help, click the Index tab, type creating folders, and then click Display.

For information about how to move files, click the Start button, and then click Help. In Windows Help, click the Index tab, type moving files, and then click Display.

Remove the Symantec Fax Starter Edition Files
Verify that all fax services have quit by using the Ctrl-Alt-Del procedure and End Task on any fax Task running (such as Wfxmsrvr, Olfaxmod). Rename the following files. For example, change the file name extensions from ".dll" to ".old" or another unused extension.

Usually found in C:\Program Files\Microsoft Office\Office\1033:

Olfcover.dll

Olfext.dll

Olfext.inf

Olfmod32.exe

Olfsetup.exe

Wfxiif32.dll

Wfxmsrvr.exe

Wfxres32.dll

Wfxrstrz.dll

Wfxut32i.dll

Wfxvw32i.dll

Usually found in C:\Program Files\Microsoft Office\Office\Addins:

Olfext.ecf

Usually found in C:\Windows\Application Data\Microsoft\Outlook:

Extend.dat

Usually found in C:\Windows\System:

Olfthk32.dll

Olfthk16.dll

Olfaxdrv.drv

NOTE: You may need to rename these files, because they are still in use. Restart to MS-DOS Mode to rename the files. Because files have been automatically removed, the files may be absent.

Remove the Symantec Fax Starter Edition Printer Driver
<ol> On the Windows Start menu, point to Settings, and then click Printers.</li> Right-click the Symantec Fax Starter Edition printer driver and then click Delete on the Shortcut menu. Click Yes when you receive each of the following messages:

Are you sure you want to delete the printer Symantec Fax Starter Edition.

-and-

Some files were used only for this printer and are no longer needed. Would you like to delete these files now?

</li></ol>

Reinstall the Symantec Fax Starter Edition



 * 1) On the Windows Start menu, point to Settings, and then click Control Panel.
 * 2) Click to select Microsoft Office 2000, and then click Add/Remove.
 * 3) Click Add or Remove Features.
 * 4) Click the plus (+) sign next to Microsoft Outlook for Windows to expose the installable options.
 * 5) Click the icon next to Symantec Fax Starter Edition, and then click Run from My Computer.
 * 6) Click Update Now.

When Symantec Fax Starter Edition is installed, start Outlook. If the Symantec Fax Starter Edition Setup Wizard does not start, close Outlook and run the Olfsetup.exe file.

To run Olfsetup.exe, follow these steps:


 * 1) On the Windows Start menu, point to Find, and click Files Or Folders.
 * 2) In the Named dialog box, type Olfsetup.exe.
 * 3) In the Look In list, select your hard disk drive option.
 * 4) Select the Include Subfolders option, and click Find Now.
 * 5) Double-click the file name in the lower pane of the dialog box to start the Symantec Fax Starter Edition Setup Wizard.

After Installation
If you do not have a New Fax Message option on the Actions menu after installing Symantec Fax Starter Edition Setup, delete Outcmd.dat and restart Outlook. This forces the command bar to update.

Additional query words: 2000 WinFax WSE OL2K olfcover dll olfext inf olfmod32 exe olfsetup wfxiif32 wfxmsrvr wfxres32 wfxrstrz.dll wfxut32i wfxvw32i

Keywords: kbconfig kbhowto kbsetup KB195600

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