Microsoft KB Archive/172106

= Microsoft Knowledge Base =

"Error 604" When Attempting to Connect to MSN
Last reviewed: October 7, 1997

Article ID: Q172106

The information in this article applies to:


 * The Microsoft Network version 2.5

SYMPTOMS
When you attempt to connect to MSN, The Microsoft Network, you may receive the following error message:

Error 604

CAUSE
The MSN Dial-Up Networking connectoids may be damaged.

RESOLUTION
Delete all the MSN connectoids, and then manually configure the MSN connection settings. To do so, follow these steps:


 * 1) Double-click My Computer.
 * 2) Double-click Dial-Up Networking.
 * 3) Right-click an MSN connectoid, and then click Delete. Repeat this step until all MSN connectoids are deleted.
 * 4) Close the Dial-Up Networking window.
 * 5) Right-click the MSN icon on the desktop, and then click Connection Settings.
 * 6) On the Dialing tab, next to the Phone Number box, click Phone Book.
 * 7) Click the appropriate access number for your area, and then click OK.
 * 8) On the Dialing tab, next to the Backup Number box, click Phone Book.
 * 9) Click the appropriate backup access number for your area, click OK, and then click OK again.