Microsoft KB Archive/222369

= E-mail templates are unavailable after installing Office 2000 and reinstalling Outlook 98 =

Article ID: 222369

Article Last Modified on 12/2/2004

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q222369



SYMPTOMS
In your migration plan, you decide to continue using Microsoft Outlook 98. After installing Microsoft Office 2000 and reinstalling Outlook 98, you find that templates available when you used Microsoft Word as your e-mail editor are not available. The Template Picker list is empty.



CAUSE
In Outlook 2000, when you use Word as your e-mail editor, themes are used to define the visual appearance that the Document Template did previously.



RESOLUTION
The templates that you used previously were supplied with Office 97. You may still use these templates, but they must be selected by browsing to their location.



MORE INFORMATION
To use templates with Word as your e-mail editor, follow these steps:
 * 1) Save the e-mail templates on the computer with the Office 2000 installation. The folder is not critical.
 * 2) Start Outlook if it is not running. On the Tools menu, click Options and then click the Mail Format tab.
 * 3) Click to select Microsoft Word from the Send in this message format list.
 * 4) In WordMail Templates, click Template Picker. Browse to the location where you saved the templates in Step 1. Click the template and then click Select.

The template you defined will be used when you create a new message with Word as your e-mail editor.

Additional query words: OL2K

Keywords: kbprb KB222369

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