Microsoft KB Archive/188122

= Problems with Crystal Audio Sound Card in Windows 98/Me =

Article ID: 188122

Article Last Modified on 1/23/2007

-

APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows Millennium Edition

-



This article was previously published under Q188122



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you try to shut down your Windows 98-based or Windows Millennium-based computer, your computer may stop responding (hang), and you may receive a general-protection (GP) fault error message in module Cwbmidi.vxd. This behavior may also occur if you try to disable your Crystal Audio sound card in Device Manager.



CAUSE
This issue can occur if you are using a Crystal Audio sound card. This sound card may be incorrectly detected during Windows Setup, so the sound card may not have the correct drivers installed.



RESOLUTION
To resolve this issue, obtain and install the most current version of the appropriate sound card drivers. For information about how to do so, see the documentation included with your sound card or computer.



MORE INFORMATION
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

Additional query words: HWSNDNO 98 w98shutdown

Keywords: kbenv kbprb kbsound KB188122

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.