Microsoft KB Archive/95416

= Video: Unexpected Exit Error Message During Setup =

Article ID: 95416

Article Last Modified on 9/30/2003

-

APPLIES TO


 * Microsoft Windows Sound System 1.0

-



This article was previously published under Q95416



SUMMARY
This article explains why the following error message may be generated when you install Video for Windows:

Unexpected exit, please report this to Microsoft Product Support

This error is generated if you have McAfee's virus protection software Vshield version 5.1 v97 installed on your system. To successfully install Video for Windows, temporarily disable Vshield by using the MS-DOS REM command to remark out the Vshield entries in the AUTOEXEC.BAT and CONFIG.SYS files. (For information about how to use the REM command, see your MS-DOS documentation)

There may be similar products that produce this error message.

McAffee's virus protection software Vshield is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

If you suspect that your computer has a virus and you are using MS-DOS 6.0 or later, run Microsoft Anti-Virus. If you are running an earlier version of MS-DOS, either obtain MS-DOS 6.0 or later, or obtain help from a third- party virus-correction service or vendor.

Keywords: KB95416

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.