Microsoft KB Archive/260570

= PRB: Visual Studio 6.0 Setup Stops Responding on Windows 2000 When You Are Using the Matrox Dual Head G400 =

Article ID: 260570

Article Last Modified on 8/15/2005

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APPLIES TO


 * Microsoft Visual Studio 6.0 Enterprise Edition

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This article was previously published under Q260570



SYMPTOMS
When you run Setup for Visual Studio 6.0 on a computer that has Windows 2000 and the Matrox Graphics Dual Head G400 video card, Setup seems to stop responding after the &quot;Starting Visual Studio 6.0 setup, please wait&quot; message appears.



CAUSE
This is because the Use max view, Dual head only option within the Power Desk utility supplied by Matrox Graphics is enabled.



RESOLUTION
To resolve this problem, either:  From the Multi Display Controls window in Power Desk, clear the Use max view, Dual head only option (this option may not be present, depending on your version of video driver and Power Desk). On Windows 2000-based systems, reboot into &quot;Safe Mode&quot; and press F8 while the black &quot;Starting Windows&quot; screen is displayed.

-or- Install the latest Windows 2000 service pack. For additional information on how to obtain the latest service pack for Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

 On Windows NT 4.0, reboot and select VGA Mode from the Startup selections.



MORE INFORMATION
You can reenable the Use max view, Dual head only option after installation is complete.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB260570

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