Microsoft KB Archive/220260

= WD2000: WordMail: Illegal Operation Error Message When You Insert Word Document Object =

Article ID: 220260

Article Last Modified on 4/21/2003

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220260



SYMPTOMS
When you insert a new Word document object into an e-mail message, the following error message may appear:

This program has performed an illegal operation and will be shutdown.

If the problem persists, contact the program vendor.

When you click Details, the following error message appears:

WINWORD caused an invalid page fault in module WINWORD.EXE at 015f:30258a87.

NOTE: This problem only occurs when you use Word as your e-mail editor in Microsoft Outlook.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

Use one of the following methods to temporarily work around this problem.

Method 1: Close and Return to the E-mail Message
After you insert a Microsoft Word Document object and create your Word document, do not click Exit on the File menu. Instead, click Close & Return to .

Method 2: Attach Your Word Document to the E-mail Message
Create your document in Word, and then attach the document to your e-mail message.

To attach a Word document to an e-mail message, use the following steps:


 * 1) In Word, create, save, and close the document that you want to send with your e-mail message.
 * 2) In Microsoft Outlook, on the File menu, point to New, and then click Mail Message.
 * 3) Move the insertion point into the message area.
 * 4) On the Insert menu, click File.
 * 5) Click the Word document you want to send with the e-mail message, and then click Insert.

Your Word document will be attached to your e-mail message and will appear as a Word document icon.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: ipf gpf email

Keywords: kbbug kbnofix kbfaq KB220260

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