Microsoft KB Archive/888105

= When you copy a public folder from Microsoft Outlook by using an Outlook client computer, the copy of the public folder may contain a reference to the original folder's Active Directory entry in Exchange 2000 =

Article ID: 888105

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Consider the following scenario.

You delete a copy of a public folder in Microsoft Outlook. However, you notice that the copy of the folder's Active Directory directory services entry still appears. You look for the Active Directory entry for the original folder, but you notice that the entry has been deleted. When you send a message to the original public folder to examine the folder's status, you receive a non-delivery report (NDR) message. Then, you try to use Exchange System Manager to view the properties of the original public folder, but you receive the following error message:

The mail proxy for this folder cannot be found. This may be due to replication delays. The mail enabled pages will not be shown. ID no: c1038a21



This problem occurs when you copy a public folder from Microsoft Outlook by using an Outlook client computer. The copy of the public folder may contain a reference to the original folder's Active Directory entry.

Note This behavior may cause some serious issues.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. After you install this hotfix, Exchange will not allow Outlook clients to set the reference to a public folder's Active Directory entry.

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  07-Dec-2004  08:46  6.0.6617.29     4,694,016  Store.exe Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.



MORE INFORMATION
For more information about the error message that is included in the &quot;Symptoms&quot; section, click the following article number to view the article in the Microsoft Knowledge Base:

328740 You may receive a c1038a21 error message when you try to use Exchange System Manager to look at the properties of a public folder

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbfix kbexchange2000presp4fix kbbug kbpubtypekc KB888105

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