Microsoft KB Archive/239629

= Encarta World Atlas 2000: Setup Quits Unexpectedly During CD-ROM Verification =

Article ID: 239629

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q239629



SYMPTOMS
When you install Microsoft Encarta World Atlas 2000, the installation program may quit unexpectedly immediately after you receive the following message:

Verification in progress. This could take a few minutes. Please wait.



CAUSE
This behavior can occur if Mindspring Internet software is installed on your computer.

Mindspring Internet software includes the Armon32.exe program that can interfere with the Encarta World Atlas 2000 CD-ROM verification process.



RESOLUTION
To resolve this issue, quit Armon32.exe before you install Encarta World Atlas 2000:


 * 1) Press CTRL+ALT+DELETE.
 * 2) In the Close Program dialog box, click Armon32, and then click End Task.

If you receive a message that the program is busy or not responding, click End Task again.
 * 1) Install Encarta World Atlas 2000.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm ewa2k mind spring crash

Keywords: kb3rdparty kbpending kbprb kbsetup KB239629

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