Microsoft KB Archive/179295

= Err Msg: Ddhelp Caused an Invalid Page Fault in Module Winmm.dll =

Article ID: 179295

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft DreamWorks Interactive Chaos Island: The Lost World

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This article was previously published under Q179295



SYMPTOMS
When you start Lost World: Jurassic Park Chaos Island, you may receive the following error message:

Ddhelp caused an invalid page fault in module Winmm.dll.

When you click Close, the computer may restart.



CAUSE
This behavior can occur for any of the following reasons:
 * The DirectX Setup files are mismatched or the wrong versions.
 * The DirectX files are not being updated correctly when you install the program.
 * You are using outdated or incompatible sound or video drivers.



RESOLUTION
To resolve this issue, use the following methods:

Remove and Reinstall the DirectX Setup Files
To remove and reinstall the DirectX setup files, use the following steps:  Click Start, point to Programs, and then click Windows Explorer. On the View menu, click Options. Click the View tab, and then click Show All Files. Click the "Hide MS-DOS file extensions for file types that are registered" check box to clear it. Click OK, and then quit Windows Explorer. Click Start, point to Find, and then click Files Or Folders.</li> In the Named box, type dsetup16.dll dsetup32.dll, and then click Find Now.</li> In the list of found files, right-click each file, and then click Delete. Continue until the list of found files is empty.</li> Close the Find: Files Named Dsetup16.dll Dsetup32.dll window.</li> Insert the Lost World: Jurassic Park Chaos Island CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Lost World: Jurassic Park Chaos Island from starting automatically.</li> Click Start, and then click Run.</li> In the Open box, type the following line, and then click OK



where is the drive letter of your CD-ROM drive.</li> Click Reinstall DirectX, and then follow the instructions on the screen.</li> When you are prompted to restart the computer, click OK.</li></ol>

If the issue continues to occur, proceed to the next method.

Reinstall DirectX from Your Hard Disk in Safe Mode
To reinstall DirectX from your hard disk in Safe mode, use the following steps:
 * 1) Insert the Lost World: Jurassic Park Chaos Island CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Lost World: Jurassic Park Chaos Island from starting automatically.
 * 2) Double-click My Computer.
 * 3) Right-click the Chaos Island (CD-ROM drive) icon, and then click Explore.
 * 4) Double-click the Setup folder.
 * 5) Right-click the DirectX folder, and then click Copy.
 * 6) Close all open windows.
 * 7) Right-click an empty area on the desktop, and then click Paste.
 * 8) Restart the computer.
 * 9) When you see the "Starting Windows 95" message, press the F8 key.
 * 10) From the Startup menu, choose Safe Mode, and then press ENTER.
 * 11) When Windows starts in Safe mode, double-click the DirectX folder on the desktop.
 * 12) Double-click the Dxsetup.exe file, click Reinstall DirectX, and then follow the instructions on the screen.
 * 13) When you are prompted to restart the computer, click OK.

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MORE INFORMATION
If this behavior continues to occur, contact your hardware manufacturer to inquire about obtaining DirectX-compatible drivers for your sound card and display adapter.

Additional query words: kbdw dream works dream-works dwi chaosisland choas

Keywords: kbenv kbprb kbsetup KB179295

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