Microsoft KB Archive/179822

{| = Windows Does Not Start After Installing Internet Explorer =
 * width="100%"|

Last reviewed: January 23, 1998

Article ID: Q179822 The information in this article applies to:
 * Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95

SYMPTOMS
When you install Internet Explorer and then restart your computer, your computer may stop responding (hang). This behavior may also occur when you start your computer in Safe mode.

RESOLUTION
To resolve this issue, follow these steps:

 Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only from the Startup menu.  Type the following line, and then press ENTER cd where is your Windows folder. For example, type: cd windows   Type the following line, and then press ENTER: edit system.ini   Locate the following line in the System.ini file: shell=explorer.exe   Change the "shell=explorer.exe" line to read: shell=ieremove.exe  Save and then close the System.ini file. Restart the computer. Follow the instructions on the screen to remove Internet Explorer. When you restart the computer after you remove Internet Explorer, repeat steps 1-6. In step 5, change the "shell=ieremove.exe" line to "shell=explorer.exe."</li> Restart your computer.</li></ol>

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.