Microsoft KB Archive/297797

= Event ID 96 Occurs When You Attempt to Log on to Outlook Mobile Access =

Article ID: 297797

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q297797



SYMPTOMS
When you log on to Outlook Mobile Access, you may not be able to log on; you may be repeatedly prompted for your credentials, but you may not receive an error message on the device. In addition, the following event ID message may be logged in the Application event log on the Mobile Information Server computer:

Event Type: Error

Event Source: DmiFlt

Event Category: None

Event ID: 96

Date: 5/2/2001

Time: 10:55:30 AM

User: N/A

Computer: MMISSERVER

Description:

MIS ISAPI filter could not authenticate the user misuserx. Bind operation

with the LDAP server failed.



CAUSE
This problem can occur if the User must change password at next logon option is enabled. Mobile Information Server uses Lightweight Directory Access Protocol (LDAP) to do lookups in Active Directory. LDAP does not authenticate a user (bind) when the User must change password at next logon option is enabled.



RESOLUTION
To resolve this problem, verify that the User must change password at next logon option is not enabled for the user account or the access user account (depending on your topology).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The event ID message in the &quot;Symptoms&quot; section may also be logged in the Application event log if the user enters an incorrect or expired Personal Identification Number (PIN) into their device.

Keywords: kbbug kbfix KB297797

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