Microsoft KB Archive/320911

= Kodak Picture Transfer Causes an Error Message in Windows XP =

Article ID: 320911

Article Last Modified on 4/18/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q320911



SYMPTOMS
While you are using the Kodak Picture Transfer software on your Windows XP-based computer, you may receive the following error message:

PTSsvc.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:   App Name    App Version  Module Name  Module Version  Offset --  PTSsvc.exe  1.51.0100    MSVCRT.DLL   7.0.2600.0  00033dc0



CAUSE
This issue may occur if you are using a version of the Kodak Picture Transfer software that is not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, contact Kodak for information about how to obtain and install the latest drivers, firmware or software that is available for your camera. For information about how to do so, please view the following Kodak Web site:

http://www.kodak.com/global/en/service/software/dcWinXp/dcWinXpSoftware.jhtml

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kbprod2web KB320911

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