Microsoft KB Archive/264262

= Visio: &quot;Error 1502, 'File Not Found'&quot; Error When You Rename or Replace Solution Folders =

PSS ID Number: 264262

Article Last Modified on 6/4/2003

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The information in this article applies to:


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition
 * Microsoft Visio Standard 5.0x
 * Microsoft Visio Technical 5.0x
 * Microsoft Visio Professional 5.0x
 * Microsoft Visio Enterprise 5.0x

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This article was previously published under Q264262



SYMPTOMS
When you rename or replace solution folders, you may receive the following error message:

Error 1502, &quot;file not found.&quot;



CAUSE
To build some of the menus dynamically, Visio keeps a cached record of folders, files, and add-ons in a file named Visio.bin in the Visio\System folder. When changes are made to the file paths or when files are deleted, added, or renamed, Visio should update the directory cache. However, it is possible for the cached information to become out of date. When this happens, you receive an error 1502.



RESOLUTION
To resolve this problem, obtain Microsoft Visio 2000 Service Release 1 (SR-1).

To obtain SR-1, click the article number below to view the article in the Microsoft Knowledge Base:

263721 Visio: How to Obtain Microsoft Visio 2000 Service Release 1 (SR-1)

To temporarily work around this problem, delete the Visio.bin file. This will cause Visio to build a new Visio.bin file.

To delete the Visio.bin file:
 * 1) Quit Visio.
 * 2) Delete the Visio.bin file in the Visio\System folder.
 * 3) Restart Visio to update the directory cache.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Visio 2000 SR-1.



Steps to Reproduce the Behavior

 * 1) On the Tools menu, click Options.
 * 2) Click the File Paths tab, specify a new path for Drawings, and click OK.

NOTE: You can change the path back at a later time.
 * 1) Quit Visio.
 * 2) Rename or delete solution folders.
 * 3) Start Visio again and on the File menu, point to New, point to a solution folder, and then click a template.

Note that you receive the error message mentioned in the &quot;Symptoms&quot; section of this article.

Additional query words: SR1 1502

Keywords: kberrmsg KB264262

Technology: kbVisio2000Search kbVisio500xSearch kbVisioSearch kbZNotKeyword3

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