Microsoft KB Archive/238051

= Encarta Encyclopedia 2000: Setup Quits When You Remove Previous Version =

Article ID: 238051

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q238051



SYMPTOMS
If you remove Microsoft Encarta Encyclopedia 99 during the installation of Microsoft Encarta Encyclopedia 2000, Setup may quit unexpectedly before Encarta Encyclopedia 2000 is installed.



RESOLUTION
To work around this issue, restart Setup after it quits unexpectedly and install Encarta Encyclopedia 2000.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Additional query words: multi multi-media media mm ee2k removes uninstalls installs

Keywords: kbbug kbpending kbsetup KB238051

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