Microsoft KB Archive/317401

= The Accessibility Options May Cause Long Logoff Times =

Article ID: 317401

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q317401



SYMPTOMS
If you start any of the accessibility functions by using the shortcut key, the logoff process may take longer than usual.



CAUSE
Starting any of the accessibility functions by using the shortcut key causes a handle leak to the Current User (HKEY_CURRENT_USER) registry hive. The leaked handle causes longer logoff times because Windows is forced to delay closing the registry hive.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size       File name --  23-Jan-2002  10:51  5.0.2195.4797     41,744  Basesrv.dll 23-Jan-2002 10:51  5.0.2195.4572    222,480  Gdi32.dll 23-Jan-2002 10:51  5.0.2195.4829    708,880  Kernel32.dll 23-Jan-2002 10:51  5.0.2195.4797    476,432  Ntdll.dll 23-Jan-2002 10:51  5.0.2195.4314    402,192  User32.dll 23-Jan-2002 10:51  5.0.2195.4345    371,984  Userenv.dll 23-Jan-2002 10:51  5.0.2195.4602    243,472  Winsrv.dll 22-Jan-2002 19:25  5.0.2195.4864  1,687,744  Ntkrnlpa.exe 22-Jan-2002 19:26  5.0.2195.4864  1,708,480  Ntkrpamp.exe 22-Jan-2002 19:22  5.0.2195.4864  1,665,856  Ntoskrnl.exe 22-Jan-2002 19:22  5.0.2195.4864  1,688,192  Ntkrnlmp.exe 25-Jun-2001 18:17  3.10.0.103        47,808  User.exe 23-Jan-2002 10:45  5.0.2195.4865    178,960  Winlogon.exe 14-Jan-2002 11:13  5.0.2195.4832  1,642,736  Win32k.sys 23-Jan-2002 10:53  5.0.2195.4829    708,880  Kernel32.dll 23-Jan-2002 10:54  5.0.2195.4797    476,432  Ntdll.dll 23-Jan-2002 10:51  5.0.2195.4602    243,472  Winsrv.dll 23-Jan-2002 10:59  5.0.2195.4832  1,642,736  Win32k.sys



WORKAROUND
To work around this problem, start the accessibility option by using the Control Panel tools.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words:

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbsecurity kbhotfixserver KB317401

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