Microsoft KB Archive/191194

= XCLN: Error Message: Can't Read Your Internet E-mail Profile =

Article ID: 191194

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q191194



SYMPTOMS
When you start the Microsoft Outlook client or Microsoft Exchange client, the following error message may appear:

Couldn't read your Internet e-mail profile. Please exit, delete the

current profile and create a new one.



CAUSE
The Internet e-mail service is incorrectly configured in the profile being used.



WORKAROUND
To work around this problem, verify that the Internet e-mail service is properly configured in the profile by doing the following:


 * 1) Click Start, point to Settings, and then click Control Panel to open the Windows Control Panel.
 * 2) Double-click the Mail And Fax icon. You may have only a Mail icon if you did not install fax services.

NOTE: If you have more than one profile, click the Show Profiles button. On the General tab, click the profile that contains the Internet e-mail settings. Click the Properties button to open the Profile Properties dialog box. On the Services tab, you should see the Internet e-mail service.
 * 1) Select the Internet e-mail service and the Properties button. Correct any incorrect configuration settings and click OK to save this information.

After the Internet e-mail service is properly configured, the Outlook client or Exchange client should start without error.



MORE INFORMATION
If the Internet e-mail service is not being used, you can remove it entirely through Control Panel.


 * 1) Click Start, point to Settings, and then click Control Panel to open the Windows Control Panel.
 * 2) Double-click the Mail And Fax icon. You may have only a Mail icon if you did not install fax services.

NOTE: If you have more than one profile, click the Show Profiles button. On the General tab, click the profile that contains the Internet e-mail settings. Click Properties to open the Profile Properties dialog box. On the Services tab, you should see the Internet e-mail service.
 * 1) Select the Internet e-mail service and click Remove.

After the Internet e-mail service is removed, the Outlook client or Exchange client should start without error.

Additional query words: 8.5

Keywords: kbprb KB191194

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