Microsoft KB Archive/181016

= OL98: (CW) Msg: No Recipients Have Reported Reading This Message =

Article ID: 181016

Article Last Modified on 8/10/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q181016



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
When you attempt to recall a sent message in Microsoft Outlook 98, you may receive the following message:

No recipients have reported reading this message.

This message may be erroneous. Some recipients may have read the message.



CAUSE
The message was sent without enabling Read Receipts.



RESOLUTION
Enable Read Receipts on the message before sending it by following these steps:
 * 1) On the View menu, click Options.
 * 2) Click to select, "Tell me when this message has been read," and click Close.

To enable Read Receipts for all messages:
 * 1) On the Tools menu, click Options and on the Preferences tab, click E- mail Options and then click Tracking Options.
 * 2) Click to select "Tell me when all messages have been read," and click OK.

If a recipient has read the message, the Recall This Message dialog box will read:

At least recipients have already read this message.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



Steps to Reproduce the Problem

 * 1) Compose and send a message to yourself.
 * 2) Read and then close the message.
 * 3) In the Sent Items folder, click to open the sent message.
 * 4) On the Actions menu, click to select Recall This Message.

RESULTS: The Recall This Message dialog box will read:

No recipients have reported reading this message.

Keywords: kbbug kbpending KB181016

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