Microsoft KB Archive/915520

= An e-mail message is not delivered to Microsoft Dynamics CRM 3.0 =

Article ID: 915520

Article Last Modified on 12/17/2007

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APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook, when used with:
 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When an e-mail message is received and should be delivered to Microsoft Dynamics CRM 3.0, the e-mail message is not delivered.



CAUSE
This issue may occur when text is added to the end of the Subject line after the tracking token.

For example, this issue may occur when a spam sorting and filtering program adds alphanumeric characters to the end of the Subject line.



RESOLUTION
To resolve this issue, follow one of these steps:
 * Remove any text after the tracking token on the Subject line before you send an e-mail message.
 * Set the spam sorting and filtering program to add the text to the start of the Subject line. The tracking token must reside at the end of the Subject line.

Additional query words: crm3 crm30 crm3.0

Keywords: kbmbsemail kbprb kbmbsmigrate kbpubtypekc KB915520

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