Microsoft KB Archive/888848

= You cannot use the key to unlock a game that you purchase from the MSN Game Center Downloads Web site =

Article ID: 888848

Article Last Modified on 3/22/2005

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APPLIES TO


 * MSN Gaming Zone JEOPARDY! Deluxe
 * MSN Gaming Zone Hexic Deluxe
 * MSN Gaming Zone Mozaki Blocks Deluxe
 * MSN Instant Games Wheel of Fortune

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SYMPTOMS
If you purchase one of the following games from the MSN Games Center Download Web site, you cannot use the key to unlock the game:
 * JEOPARDY! Deluxe
 * Microsoft Hexic Deluxe
 * Mozaki Blocks Deluxe
 * Wheel of Fortune Deluxe



CAUSE
This problem may occur if you try to use a key for a different game or for an earlier version of the game.



RESOLUTION
To retrieve the correct key for the game that you purchased, use one of the following methods.

Games purchased after March 19, 2004
If you purchased your game after March 19, 2004, the key is stored on your Purchase History page that is stored on Zones.com. To view the Purchase History page, visit the following Web site:

Note You must log on to MSN with your account name and password to retrieve your key information.

Games purchased before March 19, 2004
If you purchased your game before March 19, 2004, send an e-mail to [mailto:ZDeluxe@microsoft.com ZDeluxe@microsoft.com]. In your e-mail, include the e-mail address that you used to purchase the game. We will try to verify the purchase and provide your key.

Note You may not receive a response if your mailbox is full or if you have blocked zdeluxe@microsoft.com in your e-mail filter. To make sure that your response arrives, check your mailbox settings. If you are using a junk mail filter option, your response may be in your Junk Mail box.

Additional query words: games Puzzle Pack

Keywords: kbtshoot kbprb KB888848

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