Microsoft KB Archive/172524

= Microsoft Knowledge Base =

Cannot Install Internet Explorer 4.0
Last reviewed: August 13, 1997

Article ID: Q172524



BETA INFORMATION BETA INFORMATION  BETA INFORMATION  BETA

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about obtaining support for a Beta release, please see the documentation included with the Beta product files, or check the Web location from which you downloaded the release.

BETA INFORMATION BETA INFORMATION  BETA INFORMATION  BETA

The information in this article applies to:


 * Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS
When you try to install Internet Explorer 4.0, Setup may not start, or you may receive the following error message:

Setup cannot upgrade the current version of Internet Explorer. You must Uninstall it before you can install this version of Internet Explorer. Setup cannot continue. In addition, there may be no TrueType fonts listed in the Fonts folder.

CAUSE
This behavior can occur if you have removed a previous installation of Internet Explorer 4.0 using the Ieremove.exe tool.

RESOLUTION
To resolve this issue, follow these steps:

  Use the Fontreg.exe tool to add the registry key that enables TrueType fonts. For information about using the Fontreg.exe tool, see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q133732 TITLE : Missing TrueType Fonts in Fonts Folder or Programs   Rename the following files in the Windows\System folder. NOTE: One or more of these file may have been deleted. File          New name ---     Advpack.dll    Advpack.xxx Inseng.dll    Inseng.xxx Setupwbv.dll  Setupwbv.xxx Wintrust.dll  Wintrust.xxx Shdocvw.dll   Shdocvw.xxx  Click Start, point to Find, and then click Files Or Folders. In the Named box, type "iexplore.exe" (without quotation marks), and then click Find Now. In the list of found files, right-click the Iexplore.exe file, and then click Rename. Rename the file to Iexplore.xxx. Run Internet Explorer 4.0 Setup again.

MORE INFORMATION
Ieremove.exe is a tool included with Internet Explorer 4.0 to help remove Internet Explorer if you cannot remove it using the Add/Remove Programs tool in Control Panel.

For information about how to use the Ieremove.exe tool, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q166313 TITLE    : Removing Internet Explorer 4.0 for Windows 95 Using Ieremove.exe