Microsoft KB Archive/924211

= &quot;Cannot find specified file&quot; when opening Word docs in Outlook =

Article ID: 924211

Article Last Modified on 10/29/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.



SYMPTOMS
When opening Microsoft Word attachments, you receive the following error:

Cannot find specified file

If you clear the Forms Cache, the problem goes away.



CAUSE
Third-party issue.



RESOLUTION
From the customer:


 * 1) The issue is with c:\heller\templates\startup\nmbrasst.dot (the Payne Consulting Group Numbering Assistant) and c:\program files\payne consulting group\numbering assistant\nmbrasst.dll.
 * 2) In Word 2003, the Numbering Assistant allows users to add more than one numbering scheme within a single document. An indicator as to what scheme was in use in a particular part of the document was added to the Numbering Assistant toolbar.
 * 3) The new indicator was not loading properly and causing a &quot;time out&quot; delay which appeared when opening Word attachments in Outlook and Word was not already open.
 * 4) Payne has updated their files to improve the timing in terms of loading startup templates.



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Keywords: kbprb kbtshoot kbrapidpub KB924211

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