Microsoft KB Archive/287609

= All messages are marked unread after you start Outlook 2000 or Outlook 2002 =

Article ID: 287609

Article Last Modified on 7/27/2006

-

APPLIES TO


 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q287609



SYMPTOMS
When you start Outlook, you may experience the following symptom:
 * The messages in the Inbox display the correct status (read or unread).
 * Each message has a duplicate copy appear in the Inbox folder (unread).
 * All the duplicate copies disappear and all the messages become unread.



CAUSE
This behavior may occur if one of the following conditions is true:
 * The Outlook profile contains at least two services: Microsoft Exchange Service and Internet Mail Service. -or-


 * The Internet Mail Service Post Office Protocol version 3 (POP3) server is pointed to the same Exchange server as Microsoft Exchange Service.

The Internet Mail Service re-downloads all messages from the server and places them in your Inbox folder.



RESOLUTION
To resolve this behavior, delete the Internet Mail Service from the Outlook profile.



MORE INFORMATION
When you use a single Messaging Application Programming Interface (MAPI) profile, Outlook may not work correctly if your profile contains both of the following services:
 * Internet E-mail service such as Simple Mail Transfer Protocol (SMTP) or POP3. -and-


 * Microsoft Exchange Server service.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

245446 XCLN: You Cannot Use the Exchange Server and Internet E-mail Services in the Same Profile

Additional query words: OL2K

Keywords: kbprb KB287609

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.