Microsoft KB Archive/934296

= The Zune Marketplace catalog does not appear correctly after you reinstall the Zune software =

Article ID: 934296

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune software
 * Zune Live

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SYMPTOMS
After you reinstall the Zune software, the Zune Marketplace catalog does not appear correctly.



CAUSE
This behavior occurs if the Zune Marketplace catalog does not download correctly to the computer.



THINGS TO TRY
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

To download the catalog successfully, you must delete the catalog registry keys and then restart the Zune software.

To delete the catalog registry subkeys, follow these steps.Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

 Delete all the associated catalog registry subkeys except for the Default entry. Click Yes to confirm the deletion. Exit Registry Editor, and then restart the Zune software. The catalog should now download successfully and appear in the Zune software.

Note It may take several minutes for all items to appear.



Keywords: kbzunesoftware kbzunelive kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB934296

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