Microsoft KB Archive/233840

Under A Killing Moon: Blank Screen When You Start the Game

PSS ID Number: Q233840 Article last modified on 07-20-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Tex Murphy: Under A Killing Moon == 

= SYMPTOMS =

When you start Tex Murphy: Under A Killing Moon, the screen may turn blank, and the program may not start.

= CAUSE =

This behavior can occur if any of the following conditions are true:


 * Your mouse driver is not compatible with Tex Murphy: Under A Killing Moon.
 * Your video driver is not VESA compliant.
 * The game configuration file is missing or damaged.
 * Your sound card is not properly configured.

= RESOLUTION =

To resolve this issue, use the following methods in the order in which they are presented. If the issue continues to occur, proceed to the next method.

Configure a Generic MS-DOS Mouse Driver
For information about how to configure a generic MS-DOS mouse driver for Links and Access games, please see the following article in the Microsoft Knowledge Base:

Q230096 Links & Access Games: Installing a Mouse Driver

If the issue continues to occur, proceed to the next method.

Determine if Your Video Driver Is VESA-Compliant
For information about how to determine if your video driver is VESA-compliant, please see the following article in the Microsoft Knowledge Base:

Q233380 Links & Access Games: How to Determine if Your Video Driver Is VESA-Compliant

If the issue continues to occur, proceed to the next method.

Delete the Game Configuration File
To delete the Config.ini file:


 * 1) Click Start, point to Find, and then click “Files or Folders”.
 * 2) In the Named box, type “config.ini” (without the quotation marks).
 * 3) In the “Look in” box, click My Computer, and then click Find Now.
 * 4) In the list of found files, right-click the Config.ini file, and then click Delete. If you are prompted to confirm the file deletion, click Yes.
 * 5) Close the Find: Files Named Config.ini window.

If the issue continues to occur, proceed to the next method.

Reconfigure the Sound Settings in the Program
To reconfigure the sound settings:


 * 1) On the Tex Murphy: Under A Killing Moon startup screen, click Config.
 * 2) Click Set Sound Device.
 * 3) Follow the instructions on the screen to configure the settings for your sound card.

Reinstall Tex Murphy: Under A Killing Moon
If the issue continues to occur, reinstall the program. To do this:

  Delete the existing program folder. NOTE: The default installation folder for Tex Murphy: Under A Killing Moon is C:.   To verify the integrity of your hard disk, run ScanDisk to check for lost clusters and errors. To do this, use the appropriate method for your operating system. 

Microsoft Windows 95 or Microsoft Windows 98:

  Click Start, and then click Run.   In the Open box, type “scandisk” (without the quotation marks), and then click OK.   In the “Select the drive(s) you want to check for errors” box, click to select your hard disk. If more than one hard disk is installed in your computer, press and hold down the SHIFT key as you click each additional hard disk. </li>  Under “Type of test,” click Thorough, and then click Start. </li>  If you are prompted to fix any errors on the hard disk, do so. </li>  When the test is finished, click Close. </li></ol>

MS-DOS:

<ol style="list-style-type: lower-alpha;">  At the command prompt, type &quot;cd&quot; (without the quotation marks), and then press ENTER. </li>  At the command prompt, type “scandisk” (without the quotation marks), and then press ENTER. </li>  When you are prompted to perform a surface scan, click Yes or press ENTER. </li></ol>

<ol start="3" style="list-style-type: decimal;">  Insert the Tex Murphy: Under A Killing Moon Disc 1 CD-ROM into your CD-ROM drive. </li>  Click Start, and then click Run. </li>  In the Open box, type the following line, and then press ENTER : where is the drive letter of your CD-ROM drive. </li>  Click Install Software, click OK, click OK again, and then click Continue. </li></ol>

Additional query words: access tmuakm black empty

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========================================================= Keywords : kbdisplay kbimu kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.