Microsoft KB Archive/835892

= You cannot use Loadstate.exe to migrate user settings without administrative credentials in Windows XP =

Article ID: 835892

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you try to use Loadstate.exe to migrate user settings, you receive the following error message:

Fatal Error Only Administrators can run this tool.



CAUSE
This problem occurs when you use User State Migration Tool (USMT) version 2.0 and earlier versions and your user account does not have administrative credentials. You must have administrative credentials to modify user settings by using Loadstate.exe.

Note The documentation for Loadstate.exe incorrectly indicates that administrative credentials are not required. However, this documentation is incorrect for USMT 2.0 and earlier versions.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  27-Feb-2004  19:05  5.1.2600.1359      26,624  Loadstate.exe



WORKAROUND
If you do not install the hotfix that is provided in the &quot;Resolution&quot; section, work around this problem by using USMT version 2.5. Note the following information about this version of USMT:  You do not have to have administrative credentials. This version is the recommended version to use when you migrate to Windows XP. This version is available on the Microsoft Windows Server 2003 CD in the following folder:

\Valueadd\Msft\Usmt

 USMT 2.5 is also included in the Solution Accelerator for Business Desktop Deployment (BDD) download.

The following file is available for download from the Microsoft Download Center:

Download the Solution Accelerator for Business Desktop Deployment package now.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Additional query words: administrator permission

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbdocerr kbqfe kbwinxppresp2fix kbfix kbbug KB835892

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