Microsoft KB Archive/196631

Money 99: Apay Cannot Be Matched to a Scheduled Transaction

PSS ID Number: Q196631 Article last modified on 12-03-1998

WINDOWS:7.0

WINDOWS

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The information in this article applies to:

 == Microsoft Money 99 == 

= SYMPTOMS =

After you complete a call to your financial institution using direct services, you may receive the following message inside the Call Summary dialog box:

Missing Payee Information: A recurring payment for from your account was received but cannot be matched to a scheduled transaction in Money. To correct this problem, you must call your financial institution to cancel the recurring automatic payment.

= CAUSE =

This behavior can occur for any of the following reasons:

  You disable the online bill payment feature for an account that still has an Automatic Payment (Apay) transaction configured in Online Financial Services Manager.   You delete an Apay entry from Bills & Deposits, but do not remove the Apay transaction from Online Financial Services Manager.   You configure multiple Money files to use Online Financial Services for the same account. NOTE: Microsoft recommends that you do not configure multiple Money files to use Online Financial Services for the same account. 

= RESOLUTION =

To resolve this issue, follow these steps:

  Call your financial institution or Money service provider to cancel the payment. To find the telephone number of your financial institution in Money, click Online on the Navigation bar, double-click the name of your financial institution, and then click Contact Information.   In Money, mark this transaction as void. To do this, follow these steps: <ol style="list-style-type: lower-alpha;">  On the Navigation bar, click Accounts. </li>  On the Accounts menu, click the account you want. </li>  Click the payment transaction you want. </li>  On the Edit menu, point to Mark As, and then click Void. </li></ol> </li></ol>

= Additional query words: w_money 7.0 toy =

Keywords : kbonline kbimu Version : WINDOWS:7.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.