Microsoft KB Archive/312434

= XADM: An &quot;Unexpected Error&quot; Occurs When Users Try to Gain Access to Messages Through OWA =

Article ID: 312434

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q312434



SYMPTOMS
Users may receive the following error messages when they attempt to gain access to their messages through Outlook Web Access (OWA):

File /exchange/USA/root.asp Unexpected error.

When you view the Event log on the computer that runs OWA and Microsoft Internet Information Server (IIS) version 4.0, Event ID 5 may be reported for Active Server Pages.



RESOLUTION
To resolve this issue, reregister the Asp.dll file:  On the computer that runs IIS and OWA, start a command prompt. At the command prompt, change to the %WINNT%\System32\Inetsrv folder. Type the following command, and then press ENTER to reregister the file:

regsvr32 asp.dll

 Restart the computer.

Keywords: kberrmsg kbprb KB312434

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