Microsoft KB Archive/163277

= OFF97: Setup Error 168 or "Tahoma Font Is Not Present" Error Message =

Article ID: 163277

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Access 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft Office 97 Standard Edition
 * Microsoft Outlook 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Publisher 98 Standard Edition

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This article was previously published under Q163277





SYMPTOMS
When you install one of the products listed at the beginning of this article, you receive the following error message:

Setup Error 168:

Setup has encountered a problem updating your system registry.

When you try to open one of the products listed at the beginning of this article, you receive the following error message

The Tahoma font is not present. For best results, please exit and run the setup program.

where is the program you try to open. The error message may vary slightly, depending on the program you try to start.



CAUSE
The products listed at the beginning of this article install the Tahoma font. If the Setup program is unable to install this font, you may encounter either or both of the error messages in the "Symptoms" section of this article. You may receive these error messages if the font was not installed during the installation process, or if you manually removed the Tahoma font after the Setup program finished running.

Error Message 1
Setup Error 168:

Setup has encountered a problem updating your system registry.

The Microsoft Office 97 Setup program is unable to update the registry if you installed the maximum number of TrueType fonts (approximately 1,000) on your system prior to running the Microsoft Office 97 Setup program.

Error Message 2
The Tahoma font is not present. For best results, please exit and run the setup program.

This error message is displayed because the program cannot find the Tahoma font. You may receive this error message even after the Microsoft Office 97 Setup program has completed successfully. The program does not find the Tahoma font if you have manually removed the font from your computer.



RESOLUTION
To resolve the problem, use one of the following methods.

Method 1: Run Setup and Reinstall
If you manually removed the Tahoma font from your system after Office 97 Setup completed successfully, run the Office 97 Setup program and click Reinstall. If this does not resolve the problem, follow the steps for Method 2.

Method 2: Manually Install the Font
If you did not remove the Tahoma font and you have not exceeded the Microsoft Windows 95 TrueType font limit (approximately 1,000) on your computer, you can manually install the font by following these steps:
 * 1) Place the Microsoft Office 97 compact disc in the CD-ROM drive.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) In Control Panel, double-click the Fonts shortcut folder.
 * 4) On the File menu, click Install New Font to open the Add Fonts dialog box.
 * 5) In the Drives list, click the CD-ROM drive.
 * 6) In the Folders list, double-click the OS folder.
 * 7) In the OS folder, double-click the Fonts folder.
 * 8) Locate the Tahoma font and click to select it. Press and hold the CONTROL key, and then click the Tahoma Bold font to select both fonts. Click OK.
 * 9) Close all open windows and reboot your system.

Method 3: Delete Fonts from the System
If you have exceeded the limit in Microsoft Windows 95 for TrueType fonts (approximately 1,000) on your computer, you can delete fonts from your system to reduce the number below 1,000, and then run the Office 97 Setup program again. To do this, use the following steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click the Fonts shortcut folder.
 * 3) With the Fonts folder open, click the fonts you want to remove, and drag them to your Recycle Bin.

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Click the fonts you want to remove and press DELETE. When you are prompted to confirm the deletion of the file, click OK.
 * 1) The number of fonts you need to remove varies. There is an approximate limit of 1,000 TrueType fonts that can be installed under Microsoft Windows 95; however, the actual number varies. If the font names are long, you cannot have as many fonts installed. For example, "Bookman Old Style Bold Italic" is 29 characters long. "Arial" is 5 characters long. You should have fewer TrueType fonts installed on your system if the font names are long.
 * 2) After removing the fonts, restart your system.
 * 3) Run the Microsoft Office 97 Setup program and click Reinstall.

Method 4: Download and Run SetupFix.exe
Microsoft has released a fix for the errors described in the "Symptoms" section of this article. Download and run this file when the other methods in this article fail.

The following file is available for download from the Microsoft Download Center:

Setupfix.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



MORE INFORMATION
In the Microsoft Office 97 Setup program, there is no separate option to install the Tahoma font. In most cases, Setup installs it automatically.

