Microsoft KB Archive/269593

= &quot;Stop 0x0000001e&quot; in Win32k.sys When You Quit a Program =

Article ID: 269593

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q269593



SYMPTOMS
When you quit a program, you may receive the following error message on a blue screen:

STOP 0x0000001e (0xC0000005,0xA004C3B5,0x00000000,0x0000003C)



CAUSE
This problem can occur if a program creates a windowstation handle and copies data to the Clipboard. While quitting the program, W32Thread is referenced while the windowstation handle is being deleted, but it has been deleted already.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date        Time    Version        Size       File name 08/01/2000 05:08p  5.0.2195.2103  1,639,664  Win32k.sys 06/22/2000 09:27p  5.0.2195.2096    242,960  Winsrv.dll 05/31/2000 07:45p  5.0.2195.2096    379,152  User32.dll 07/18/2000 08:05p  5.0.2195.2103    221,968  Gdi32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Keywords: kbhotfixserver kbqfe kbbug kbfix kbwin2000presp2fix KB269593

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