Microsoft KB Archive/819745

= &quot;Stop: 0x0000001E&quot; error message when you try to play music on a Windows 2000-based computer =

Article ID: 819745

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you try to play music on your Microsoft Windows 2000-based computer, your computer may stop responding. You may also receive the following error message:

Stop: 0x0000001E (0xC0000090 0xB73B4CF3 0x00000000 0xED27F6F4)

Kmode_Exception_Not_Handled Address B73B4CF3 base at B7397000 Datestamp 3829162e - Kmixer.sys



CAUSE
This problem may occur if you try to play back a music file with a sample rate that is larger than a 32-bit integer. (A 32-bit integer contains 31 bits data and 1 bit sign.)



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3) or later.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name --  03-Jun-2003  20:50  5.0.2195.6752  149,840  Kmixer.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New File Naming Schema for Microsoft Windows Software Update Packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB819745

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