Microsoft KB Archive/135368

= Microsoft Knowledge Base =

Cannot Retrieve E-mail on The Microsoft Network
Last reviewed: October 7, 1997

Article ID: Q135368

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
When you want to retrieve your e-mail on The Microsoft Network, one of the following issues may occur:


 * The Microsoft Network may not appear under the Remote Mail or Deliver Now Using command.
 * The Remote Mail and Deliver Now Using commands may be unavailable.

CAUSE
These issues may occur if your Windows 95 user name contains an invalid character such as a backslash, comma, or period. Your Windows 95 user name is used to create your Remote Mail headers file (in the form "MOS.rhc"). If your Windows 95 user name is not a valid file name, you may experience the issues described above.

If you are not using an invalid character, the .rhc file may be damaged.

RESOLUTION
Change your Windows 95 user name so that all the characters are valid for file names.

If your user name is valid, delete the "MOS.rhc" file from the Windows folder.