Microsoft KB Archive/817191

= An Access Violation Occurs in EMSMDB32!EcReceiveDatagrams During Logoff Processing =

Article ID: 817191

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
An access violation in EMSMDB32!EcReceiveDatagrams may occur during logoff processing, and the Microsoft Exchange Information Store service (Store.exe) may stop responding (crash) unexpectedly. The call stack that is generated when this problem occurs may appear similar to the following:

066fffb8 77e556d0 00000016 00000000 00000000 EMSMDB32!EcReceiveDatagrams+0xe0 066fffec 00000000 61712ff0 0612cf5c 00000000 kernel32!BaseThreadStart+0x34



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information Store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version         Size    File name

17-Mar-2003 22:11  6.0.6439.0   3,915,776  Cdoex.dll 17-Mar-2003 22:03  6.0.6439.0     827,392  Davex.dll 17-Mar-2003 21:59  6.0.6439.0     577,536  Dsaccess.dll 17-Mar-2003 21:03  6.0.6439.0     184,320  Dscmsg.dll 17-Mar-2003 22:11  6.0.6439.0   3,571,712  Excdo.dll 17-Mar-2003 21:59  6.0.6439.0     258,048  Exmime.dll 17-Mar-2003 22:03  6.0.6439.0   2,138,112  Exoledb.dll 17-Mar-2003 21:57  6.0.6439.0      81,920  Exosal.dll 17-Mar-2003 22:03  6.0.6439.0     307,200  Exprox.dll 17-Mar-2003 22:11  6.0.6439.0     524,288  Madfb.dll 17-Mar-2003 20:53  6.0.6439.0      49,152  Mdbevent.dll 17-Mar-2003 21:25  6.0.6439.0   2,285,568  Mdbmsg.dll 17-Mar-2003 20:55  6.0.6439.0      32,768  Mdbrole.dll 17-Mar-2003 22:00  6.0.6439.0      24,576  Mdbtask.dll 17-Mar-2003 21:58  6.0.6439.0   4,644,864  Store.exe

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB817191

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