Microsoft KB Archive/296168

= Computer Stops Responding When You Install Windows, Run-Time Error R6003 - Integer Divide by 0 =

Article ID: 296168

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q296168



SYMPTOMS
When you attempt to install Microsoft Windows Millennium Edition (Me), your computer may stop responding (hang) after Scandisk checks the computer drive and before Setup starts.

When you run Setup with the /is parameter, you may receive an error message similar to one of the following:

Runtime Error R6003 - Integer divide by 0

-or-

Boot Sector Write. Continue Y/N?

The computer may then stop responding (hang).



CAUSE
This behavior can occur in the following situation:
 * You attempt to install Windows Me on a new hard disk.

-and-
 * Boot-Virus Detection is enabled in the computer Basic Input Output System (BIOS).



RESOLUTION
To resolve this issue, turn off virus detection in your computer BIOS.

To gain access to your computer BIOS Setup Utility, consult your owners manual or computer manufacturer.

WARNING: Changing settings of your computer's BIOS may cause the computer to stop responding.



MORE INFORMATION
For information about how to contact your computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: Windows, Millennium, Winme, Winmil, Clean, Runtime, R6003, Antivirus, Bios

Keywords: kberrmsg kbprb kbsetup KB296168

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