Microsoft KB Archive/153605

= Helpdesk Displays Incomplete Message On Remote Control =

Article ID: 153605

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Systems Management Server 1.0 Standard Edition
 * Microsoft Systems Management Server 1.1 Standard Edition

-



This article was previously published under Q153605



SYMPTOMS
If USERTSR or USERIPX is not loaded, the Client Help Desk Option application (EDITINI.EXE) in Systems Management Server displays the following incomplete message:

Current setting not available. Remote Control Agent

The following message should have been displayed:

Current setting not available. Remote Control agent not loaded.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. This problem has been corrected in Systems Management Server version 1.2.

Additional query words: prodsms wuser remote control diagnostics helpdesk

Keywords: kbremoteprog kbtshoot KB153605

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.