Microsoft KB Archive/240639

= Encarta World Atlas 2000 Err Msg: Unable to Locate Favorites Folder... =

Article ID: 240639

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q240639



SYMPTOMS
When you click the Favorites menu in Microsoft Encarta World Atlas 2000, you may receive the following error message:

Unable to locate Favorites Folder. Creating new one.

If you click OK, the Favorites dialog box opens.

If you click Cancel, Encarta World Atlas 2000 quits.

You may also experience this symptom when you attempt to add a favorite to the Favorites menu.



CAUSE
This behavior can occur if either of the following conditions is true:
 * You delete all of the favorites that are located in the Favorites folder before you start Encarta World Atlas 2000.


 * You delete the Favorites folder.

NOTE: Although the error message specified in the "Symptoms" section of this article states that Encarta World Atlas 2000 is creating a new Favorites folder, a Favorites folder is not created, and you remain unable to add a favorite.



RESOLUTION
To work around this issue, manually create a Favorites folder:
 * 1) Double-click the My Computer icon on the desktop.
 * 2) Double-click the hard disk on which Microsoft Windows is installed.
 * 3) Double-click the Windows folder.
 * 4) Double-click the Application Data folder.
 * 5) Double-click the Microsoft folder.
 * 6) Double-click the Encarta Interactive World Atlas folder.
 * 7) On the File menu, point to New, and then click Folder.
 * 8) Right-click the New Folder folder, and then click Rename.
 * 9) Type Favorites, and then press ENTER.
 * 10) Close the Encarta Interactive World Atlas window.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta World Atlas 2000.

Additional query words: multi multi-media media mm ewa2k

Keywords: kbbug kberrmsg kbpending kbui KB240639

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