Microsoft KB Archive/931717

= Routing an incoming fax to a shared printer fails in Windows Vista =

Article ID: 931717

Article Last Modified on 3/19/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit edition
 * Windows Vista Ultimate 64-bit edition
 * Windows Vista Business 64-bit edition
 * Windows Vista Enterprise
 * Windows Vista Ultimate

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SYMPTOMS
When you try to route incoming faxes to a shared printer in Windows Vista, the print job fails.



CAUSE
This issue may occur if the following conditions are true:
 * The computer that receives the incoming fax is logged on to the network in workgroup mode.
 * The shared printer is connected to a computer that uses domain credentials to connect to the network.



WORKAROUND
To work around this issue, use one of the following methods:
 * Log on to the computer that receives faxes by using domain credentials.
 * Route faxes to a printer that is connected to the computer where the fax is received.
 * Route faxes to a printer that is available on the workgroup.

Keywords: kbtshoot kbexpertiseinter kbprb KB931717

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