Microsoft KB Archive/820753

= The Distribute Software Updates Wizard Enumerates Updates Slowly =

Article ID: 820753

Article Last Modified on 10/25/2006

-

APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

-



SYMPTOMS
The Distribute Software Updates Wizard that is included with the Systems Management Server (SMS) Software Update Services Feature Pack may sometimes take several minutes to enumerate and determine the count of available software updates. This problem is more noticeable if there are many updates and there are many clients that need the updates. The delay occurs when you click Next in the Select an Inventory Scanning Program dialog box in the Distribute Software Updates Wizard.



CAUSE
The delay occurs when the Distribute Software Updates Wizard determines the number of clients that need each of the available updates.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size       File name         Platform --  24-Apr-2003  20:12  1.0.200.113     69,632  Pwiz_res.dll      x86 24-Apr-2003 20:13  1.0.200.113    413,696  Sms_pdw.dll       x86 24-Apr-2003 20:24  1.0.200.113  1,462,272  Patchwiz_enu.exe  x86 Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

How to Install the Hotfix
To install the hotfix, run Setup for the appropriate Patch Wizard. Run the PatchWiz_XXX .exe program (where XXX represents the 3-digit language code). To upgrade to this version of the wizard, you must remove the existing installation. Setup detects and prompts you to remove previous installations of the Patch Wizard. Note that when you remove the previous installation, existing packages are not removed.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
By default, the updated version of the Distribute Software Updates Wizard does not include the number of clients that need a specific update. Specifically, the Requested column in the Add and Remove Updates dialog box are not populated. To populate the Requested column, click to select the new Include count of requests during analysis (allow several minutes) check box in the Select an Inventory Scanning Program dialog box.

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbqfe kbsms200presp5fix kbbug kbfix KB820753

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.