Microsoft KB Archive/242009

= Stop 0x0000000A Error Message in the Tcpip.sys File on a Blue Screen Caused by Damaged or Invalid Packets =

PSS ID Number: 242009

Article Last Modified on 11/20/2002

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition
 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Server, Enterprise Edition 4.0
 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q242009



SYMPTOMS
When you use the CopyRcvToBuffer function on a Multiprocessor File Transfer Protocol (FTP) server, you may receive a Stop 0x0000000A error message in the Tcpip.sys file on a blue screen.



CAUSE
This problem can occur if the CopyRcvToBuffer function encountered an invalid or damaged packet.



Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/windows/servicepacks/ -or-


 * 152734how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.



MORE INFORMATION
If you continue to experience this problem after you apply service pack 6, you may need to apply the fix described in the article listed below:

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

242060 Stop 0x0000000A in TCPIP.SYS Caused By Ipr_Buffer Size

Additional query words: 0xA mp crash hang dump multi processor

Keywords: kbbug kberrmsg kbnetwork kbQFE KB242009

Technology: kbNTTermServ400 kbNTTermServSearch kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSEnt400 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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