Microsoft KB Archive/320650

= PRB: Cannot Open the Diagnostics Screen When the Screen Saver Is Running =

Article ID: 320650

Article Last Modified on 6/25/2003

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APPLIES TO


 * Microsoft TV Advanced 1.5

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This article was previously published under Q320650



SYMPTOMS
For the DCT5000 set-top box, when you try to open Onscreen Display Diagnostics, the diagnostics menu does not appear when the screen saver is running.



RESOLUTION
To resolve this problem, do one of the following:
 * Press any key to close the screen saver before you open the diagnostics.

-or-
 * Select Watch TV before you open the diagnostics.

Additional query words: dct5k

Keywords: kbprb KB320650

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