Microsoft KB Archive/142772

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Setup Hangs on Compaq Laptop After Running Add Printer Wizard

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Q142772

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you are installing Windows 95 on your Compaq laptop computer, your computer may stop responding (hang) after Setup runs the Add Printer Wizard.

CAUSE
This problem may be caused by either of the following situations:


 * The third-party printer drivers you were using in your earlier version of Windows were not updated properly.
 * The Add Printer Wizard did not successfully return control to Setup. This problem is known to occur with the OEM version of Windows 95 provided by Compaq, and may occur with other OEM versions of Windows 95 as well.

RESOLUTION
This issue is resolved by the following updated file for Windows 95, and later versions of this file:

  MSPRINT.DLL  version 4.00.951  dated 9/11/95  55,920 bytes

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

This issue is resolved in Microsoft Windows 98.

MORE INFORMATION
For additional information about Windows 95 updates, please see the following article in the Microsoft Knowledge Base:

"Q161020 Implementing Windows 95 Updates" Keywords : kbhw kbsetup win95

Issue type : kbprb

Technology : kbWin95search kbWin95