Microsoft KB Archive/827350

= Clients cannot connect to a Terminal server when Csrss.exe and Termsrv.exe spike at 100 percent CPU usage =

Article ID: 827350

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
The Csrss.exe process and the Termsrv.exe process spike at 100 percent CPU usage on a Microsoft Windows 2000-based Terminal server, and clients cannot make new connections to the Terminal server. No other processes are running in the Terminal Services session.



CAUSE
Csrss.exe does not receive a W32WinStationTerminate message because Termsrv.exe only waits five minutes for Csrss.exe to process the message. The CPU usage for Csrss.exe increases to 100 percent because, when Csrss.exe requests a new window message, the GetSMCommand command in Termsrv.exe fails.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time    Version            Size    File name --- 26-Aug-2003 17:18   5.0.2195.6811    142,608   Termsrv.exe 26-Aug-2003 18:55   5.0.2195.6701     39,184   Winsta.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: csrss termsrv 100 usage percent spike connect

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB827350

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