Microsoft KB Archive/299286

= OL2002: You Cannot Create an Exchange Account in Outlook =

Article ID: 299286

Article Last Modified on 7/27/2006

-

APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

-



This article was previously published under Q299286



SYMPTOMS
When you try to create a Microsoft Exchange account in Outlook 2002, you may receive the following error message:

You cannot add a Microsoft Exchange account [to this profile] while Outlook is running. Please exit Outlook and use the Mail icon in the Control Panel to add a Microsoft Exchange Account.



CAUSE
This problem occurs because the current profile previously had an Exchange account configured for it. Because of this, if you have the current profile open in Outlook, it &quot;locks&quot; certain portions of the profile and prevents changes from being made.



RESOLUTION
To resolve this problem, add the Exchange account while Outlook is not running. To do this, click the Mail icon in Control Panel or right-click the Outlook icon on your desktop, and then click Properties.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbbug KB299286

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.