Microsoft KB Archive/909480

= FIX: Windows Media Encoder 9 Series may unexpectedly quit, or a Windows Error Reporting dialog box may appear, when you are encoding audio content =

Article ID: 909480

Article Last Modified on 6/2/2006

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APPLIES TO


 * Windows Media Encoder 9 Series

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SYMPTOMS
When you are encoding audio content by using Microsoft Windows Media Encoder 9 Series, the application may unexpectedly quit, or a Windows Error Reporting dialog box may appear.



CAUSE
Under certain conditions, the encoder may try to read memory that has already been freed. Therefore, an access violation occurs.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Download information
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia9-KB909480-x86-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: WME OnSample crash AV

Keywords: kbfix kbqfe kbhotfixserver KB909480

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