Microsoft KB Archive/197880

= OL97: Hyperlink in Received Mail Message Not Integrated =

Article ID: 197880

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q197880





SYMPTOMS
When you receive a mail message through the Internet that contains a Web site address as a Uniform Resource Locator (URL), the link is only partially displayed as an active link. The remaining text of the link is on a different line and is not blue or underlined.

NOTE: This problem only occurs with mail you receive from a third-party (non-Outlook) client. Wrapped URL text displays correctly when sent from an Outlook client.



CAUSE
The mail client that sent the link inserted a line break in the middle of the URL text, or the sender may have inadvertently inserted a carriage return by pressing ENTER while typing the URL. Web addresses inserted in the body of a mail message are not complete if the URL is broken before the end of the text.

This behavior also occurs if the sender used a space in the text of the URL.



RESOLUTION
To use a URL that is displayed in this manner, follow these steps:

Rich Text Messages

 * 1) Click to place the cursor to the right of the first line of the URL just prior to the line break.
 * 2) Press DELETE to bring the second line of the URL up to integrate it with the first line.

Messages Received With Word as E-mail Editor

 * 1) Open the message containing the separated URL.
 * 2) Click to place the insertion point to the right of the first line of the URL, just prior to the line break.
 * 3) Press DELETE to bring the second line of the URL up to integrate it with the first line.
 * 4) Select the complete and integrated URL. On the Insert menu, click Hyperlink.

The partial URL appears in the "Link to file or URL" box.
 * 1) Click Remove Hyperlink. Ensure that the full URL is selected and then click the Insert menu selecting Hyperlink as in step 4. Click OK.

The URL should be completely blue and underlined. Clicking the URL will launch the default browser as expected.

Additional query words: broken separated

Keywords: kbprb KB197880

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