Microsoft KB Archive/811067

= The information store intermittently stops responding =

Article ID: 811067

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The information store intermittently stops responding with the following stack:

ChildEBP RetAddr Args to Child 6637fbd0 005683dc 09281448 6637fbf0 00000000 store!MDB::FSearchRfi+0x88 6637fbf8 00530869 09281450 09281448 0000003f store!MDB::EcAddRfi+0x2d 6637fc28 0051dc62 00000001 09281448 000006c5 store!EcRegisterRfi+0xd6 6637fd5c 0051ff24 09838a40 08ef2d20 0000003f store!EcReplFolderTreeUnpack+0xe2 6637ff60 005364e7 0000003f 77e86ad6 219e0878 store!EcReplMessageUnpack+0x44f 6637ff94 004caa06 00000080 8000011e 6637ffec store!FReplRcvAgent+0x117 6637ffa8 005be2be 00000000 00000000 77e8758a store!TI::Invoke+0x83 6637ffb4 77e8758a 219e0878 00000080 8000011e store!DwOwnThreadTask+0x1d 6638001c 00530020 006f0074 00650072 00280020 KERNEL32!BaseThreadStart+0x52



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server post-Service Pack 3 (S813840) rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: MDB The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name --  10-Dec-2002  20:27  6.0.6381.0      3,915,776  Cdoex.dll 10-Dec-2002 20:27  6.0.6381.0      3,567,616  Excdo.dll 10-Dec-2002 20:16  6.0.6381.0        258,048  Exmime.dll 10-Dec-2002 20:19  6.0.6381.0      1,691,648  Exoledb.dll 10-Dec-2002 19:51  6.0.6381.0      2,260,992  Mdbmsg.dll 10-Dec-2002 19:17  6.0.6381.0         32,768  Mdbrole.dll 10-Dec-2002 20:15  6.0.6381.0      4,587,520  Store.exe NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: IS crash kbExchange2000preSP4marchbarFix XADM

Keywords: kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug KB811067

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