Microsoft KB Archive/317695

= Users Cannot Synchronize Workflow Items After Users Modify the Items Offline =

PSS ID Number: 317695

Article Last Modified on 6/5/2003

-

The information in this article applies to:


 * Microsoft Exchange 2000 Server

-



This article was previously published under Q317695





SYMPTOMS
If a folder that you use for workflow is synchronized offline by using Microsoft Outlook, changes that you apply while you are offline may not synchronize successfully. The following access denied error is logged in the Synchronization log:

Error synchronizing message 'test (modified)'

[800700050508-80070005-322]

You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.



CAUSE
This behavior can occur because the Exchange 2000 workflow process stamps messages that move through the process by using Messaging Application Programming Interface (MAPI) named properties to track the item's current workflow state. These properties contain access control lists (ACLs), which have entries that prevent general users from modifying the items.

Outlook synchronizes items back online by using the Exchange Incremental Change Synchronization (ICS) interface. This interface synchronizes a message by first deleting all of the properties on the destination before copying the properties from the source.

Because the ICS process runs under the security credentials of the user, and the user is typically not a member of the Workflow Designer's group, ICS does not delete the workflow properties and the error in the &quot;Symptoms&quot; section is logged in the Synchronization log.



WORKAROUND
To work around this behavior, do not use workflow folders offline. Alternatively, you can either grant the user permissions in the workflow process or add the user to the Exchange Domain Servers security group. Either action grants the process that runs ICS enough rights to delete the workflow properties and complete synchronization from the offline item.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: access denied ics

Keywords: kbbug kbnofix KB317695

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.