Microsoft KB Archive/825038

= OFFXP: You Receive an Error Message When You Try to Install Office XP Web Services Toolkit 2.0 on Windows 2000 SP4 =

Article ID: 825038

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you try to install Microsoft Office XP Web Services Toolkit 2.0 on Windows 2000 with Service Pack 4 (SP4) installed, you receive the following error message:

There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

If you turn on verbose logging during the installation, the following entries are shown:

MSI (s) (C0:90): Executing op:

ActionStart(Name=QFE_2K.6AB4B1E3_9BF2_4A9B_BC64_CE23E2B44659,,)

Action 18:48:25: QFE_2K.6AB4B1E3_9BF2_4A9B_BC64_CE23E2B44659.

MSI (s) (C0:90): Executing op:

CustomActionSchedule(Action=QFE_2K.6AB4B1E3_9BF2_4A9B_BC64_CE23E2B44659,ActionType=3074,Source=BinaryData,Target= -q -z,)

MSI (s) (C0:90): Note: 1: 1722 2:

QFE_2K.6AB4B1E3_9BF2_4A9B_BC64_CE23E2B44659 3:

C:\WINNT\Installer\MSI4A.tmp 4: -q -z

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action

QFE_2K.6AB4B1E3_9BF2_4A9B_BC64_CE23E2B44659, location:

C:\WINNT\Installer\MSI4A.tmp, command: -q -z

MSI (s) (C0:90): Product: Office XP Web Services Toolkit 2.0 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action QF



CAUSE
Office XP Web Services Toolkit 2.0 was created before Windows 2000 SP4 was released. Office XP Web Services Toolkit 2.0 does not recognize Windows 2000 SP4 as a valid operating system.



STATUS
Microsoft has confirmed that this is a problem in Office XP Web Services Toolkit 2.0. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Keywords: kbprb KB825038

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