Microsoft KB Archive/118391

= Multimedia Application Videos: GPF When Playing AVI =

Article ID: 118391

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Ancient Lands
 * Microsoft Cinemania 97 Standard Edition
 * Microsoft Complete Baseball 1995 Edition
 * Microsoft Complete NBA Basketball 95-96
 * Microsoft Bookshelf 95 Standard Edition
 * Microsoft Bookshelf 95 Standard Edition
 * Microsoft Bookshelf 96-97 Standard Edition
 * Microsoft Dangerous Creatures 1.0 Standard Edition
 * Microsoft Dinosaurs 1.0 Standard Edition
 * Microsoft Encarta Encylopedia 1994 Edition
 * Microsoft Encarta Encyclopedia 95 Standard Edition
 * Microsoft Multimedia Strauss: Three Tone Poems
 * Microsoft Multimedia Schubert: The Trout Quintet

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This article was previously published under Q118391



SYMPTOMS
You may receive a general protection (GP) fault when playing a video (*.AVI) clip in the applications listed at the top of this article. This can occur if the Diamond SpeedStar 64 control panel is installed. This control panel conflicts with the [MCI] Microsoft Video for Windows (MCIAVI) driver. As a result, the problem may occur in any multimedia application that uses the MCIAVI driver.

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

This problem has not been reproduced in Windows 95.



RESOLUTION
To resolve this problem, you must remove the Diamond SpeedStar 64 control panel from the Windows Control Panel group.



MORE INFORMATION
For more information, contact Diamond Computer Systems:


 * Technical support Diamond Speedstar video cards: (408) 325-7100
 * BBS support 2400 only: (408) 325-7080
 * BBS support 9600 only: (408) 325-7175

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords: KB118391

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