Microsoft KB Archive/292595

= Visio2000: Internal Error 2381 or 2359 Installing on NTFS Partition =

Article ID: 292595

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q292595



SYMPTOMS
When you install Microsoft Visio 2000, you may receive one of the following error messages:

Installing program locally failed. Internal error 2381.

-or-

Installing program locally failed. Internal error 2359.



CAUSE
This behavior can occur when all of the following conditions are true:
 * The operating system is Windows NT 4.0, with Service Pack 6.
 * The hard drive is partitioned, with drive C formatted as file allocation table (FAT) 16, and drive D formatted as NTFS (or vice versa).
 * The target directory when installing Visio is the NTFS drive.



RESOLUTION
To work around this behavior, specify the FAT 16 or FAT 32 drive rather than the NTFS drive as the target installation drive.

NOTE: Microsoft recommends that you disable any antivirus and system scanning software, any programs, and any unnecessary processes when you perform this procedure.



MORE INFORMATION
A Web-based troubleshooter to help you resolve problems you may encounter when you install Microsoft Visio 2000 is also available. To use the troubleshooter, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/assistance/CH010620071033.aspx

Additional query words: prb setup

Keywords: kberrmsg kbprb KB292595

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