Microsoft KB Archive/830721

= An illegal instruction exception or an access violation exception causes the Intersite Messaging service to crash =

Article ID: 830721

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Internet Information Services 5.0
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
An illegal instruction (C00000FD) exception or an access violation (C0000005) exception occurs in the Intersite Messaging service (ismserv.exe). The exception causes ismserv.exe to crash.



CAUSE
This problem occurs if a function in the Adsiis.dll component leaves a released cache item in the server cache when a remote procedure call (RPC) error occurs. When a subsequent client request tries to use the released cache item, the illegal instruction exception or the access violation exception occurs.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version         Size      File name -  7-Nov-2003   13:03   5.0.2195.6871   248,080   Adsiis.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbqfe KB830721

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