Microsoft KB Archive/140643

= STOP 0x0000000A Using STB Video Card and Adaptec Controller =

Article ID: 140643

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q140643



SYMPTOMS
If you use an Adaptec bus mastering SCSI controller as your main controller and have a STB PowerGraph 64V video card installed on Windows NT 3.51, the system will crash at system login with the following STOP message:

STOP: 0x0000000A (0x0000000B,0x00000011,0x00000000,0x80013693) IRQL_NOT_LESS_OR_EQUAL*** Address 80013693 has base at 80010000 - aic78xx.sys

CPUID:GenuineIntel 5.2.1 irql:1f SYSVER 0xf0000360



CAUSE
There is a problem with the BIOS on the STB PowerGraph 64V video card.



RESOLUTION
STB Systems, Inc. has recognized the problem and has created a BIOS upgrade (version 1.5) which addresses this problem.

The BIOS upgrade is available by contacting STB Technical Support at (800) 234-4334 or by sending e-mail to Joel Furguson (75300,1664) on CompuServe.

To obtain the upgrade, you must supply the part number of the video card (1x0-xxxx-xxx) and request the BIOS upgrade for the STB PowerGraph 64/V that will correct the problem of using this product with Adaptec bus mastering SCSI controllers.

The STB products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt

Keywords: KB140643

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