Microsoft KB Archive/255503

= OFF2000: Program Quits Immediately After Starting When SR-1/SR-1a Update Is Applied =

Article ID: 255503

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Project 2000 Standard Edition
 * Microsoft Excel 2000 Service Pack 1
 * Microsoft Office 2000 Service Pack 1
 * Microsoft Access 2000 Service Pack 1
 * Microsoft Word 2000 Service Pack 1
 * Microsoft PowerPoint 2000 Service Pack 1
 * Microsoft Outlook 2000 Service Pack 1
 * Microsoft FrontPage 2000 Service Pack 1

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This article was previously published under Q255503



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you start one of the Microsoft Office programs listed at the beginning of this article after you apply the Microsoft Office SR-1/SR-1a Update, the program quits immediately after it starts.



CAUSE
Office was installed by using a CD key that begins with GC6J3.



RESOLUTION
To resolve this problem, follow these steps.

NOTE: Follow the steps below only if you originally installed Office 2000 by using a CD. If you installed Office from an administrative installation, please see the following article in the Microsoft Knowledge Base:

267968 OFF2000: Program Quits After You Update from SR-1/SR-1a Administrative Installation

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Locate your valid product CD Key, which is located on the back of the original CD case.

If the product CD Key begins with GC6J3, the Product Key is not valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your Office product to obtain a valid product CD key, or purchase a valid Microsoft Office 2000 product. After you obtain a valid product CD key, continue with the following steps.

For more information about purchasing Microsoft Office, visit the following Microsoft Web site:

http://www.microsoft.com/uk/office/howtobuy/default.mspx

 Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and select the following key. If the key is present, follow steps a through d. If the key is not present, follow steps e through h.

where  is the Product Code for the version of Office that is installed; for example, {00000409-78E1-11D2-B60F-006097C998E7}. More than one GUID may be listed under the Uninstall subkey. If you see more than one, select each GUID until you find the one that has the correct product name listed for the DisplayName value; for example, " Microsoft Office 2000 Premium".  For the selected  subkey, select the ProductID string value in the right pane. On the Edit menu, click Rename.</li> Type OldProductID and then press ENTER.</li> Go to step 5.</li> NOTE: Follow these steps e through h ONLY if you did not find the key listed at the beginning of step 4.

Locate and select the following key where   is the product code for the version of Office that is installed; for example, {904000001E872D116BF00006799C897E}, and where the text S-1-5-18 may change depending on the method used to install Office. More than one GUID may be listed under the Uninstall subkey. If you see more than one, select each GUID and look in the InstallProperties folder until you find the one that has the correct product name listed for the DisplayName value; for example, "Office 2000 Premium."</li> For the selected  subkey, select the ProductID string value in the right pane.</li> On the Edit menu, click Rename.</li> Type OldProductID and then press ENTER.</li></ol> </li> On the Registry menu, click Exit.</li> Start any Office program.</li> When the Microsoft Office 2000 User Information dialog box appears, type your valid product CD Key (located on the back of the CD case). Follow the instructions on your screen.</li></ol>

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MORE INFORMATION
For more information about the SR-1/SR-1a update, please browse to the topic "Office 2000 Service Release 1a (SR-1a) Frequently Asked Questions" at the following Microsoft Web site:

http://office.microsoft.com/assistance/2000/O2kSR1FAQ.aspx

Additional query words: OFF2000 OL2000 PPT2000 XL2000 WD2000 FP2000 PRJ2000 ACC2000 Closes Exits Terminates start stop stops close immediately goes away disappears launch launches launching quit vanish vanishes sr1 sr1a sr-1 sr-1a sr1/sr1a sr-1/sr-1a beta

Keywords: kbdownload kbbug kbfix KB255503

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