Microsoft KB Archive/932190

= Error message when you try to access the Zune Marketplace: &quot;Can’t connect to Zune. Please try again later. Error Code: FlashNotInstalled&quot; =

Article ID: 932190

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune Live
 * Zune software

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SYMPTOMS
When you try to access the Zune Marketplace you receive the following error:

Can’t connect to Zune. Please try again later. Error Code: FlashNotInstalled



CAUSE
This issue occurs because Flash Player is not installed correctly.



THINGS TO TRY
To resolve this issue, follow these steps:
 * 1) Close the Zune software.
 * 2) Click Start, click Run, type system32, and then click OK.
 * 3) Open the Macromed folder.
 * 4) Open the Flash folder.
 * 5) Double-click FlashUtil9b.
 * 6) Click Install Now.
 * 7) After it has installed, restart the computer.
 * 8) Open the Zune software and then try to access the Zune Marketplace.

If you continue to encounter the FlashNotInstalled error when you try to access the Zune Marketplace, reinstall the Flash Player on your computer. To obtain the latest version of the Flash player, visit the Adobe Web site:

http://www.adobe.com



MORE INFORMATION
The Flash Player is made by Adobe.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kberrmsg kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB932190

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