Microsoft KB Archive/216397

= XCLN: Unable to Auto Forward Messages to SMTP Address with the Out of Office Assistant =

Article ID: 216397

Article Last Modified on 11/3/2004

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APPLIES TO


 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q216397



SYMPTOMS
When you have an Out of Office rule set to forward all messages to an external SMTP address, it does not forward the messages. If the rule is configured to forward messages to an internal e-mail address, the messages are forwarded correctly.



CAUSE
This functionality is disabled in the Internet Mail Service by default.



WORKAROUND
To work around this problem and allow automatic forwarding to an SMTP address, perform the following steps on the Exchange Server computer:
 * 1) Click the Internet Mail tab on the Internet Mail Service.
 * 2) Click the Advanced tab, and then click to clear the Disable Out of Office responses to the Internet, and Disable Automatic Replies to the Internet check boxes.NOTE: You must stop and start the Internet Mail Service for these changes to take affect.

Additional query words: OL98, Automatic Replies, Out of Office assistant (CW) 8.0 8.01 8.02 8.03 8.5

Keywords: kbprb KB216397

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