Microsoft KB Archive/139284

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Microsoft Backup Menus Disappear with Unsupported Tape

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Q139284

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you click the File, Settings, Tools, or Help menu in Microsoft Backup, the menu may appear for only a few seconds. If you do not click a command on the menu during this time, the menu may disappear.

CAUSE
This problem can occur if you insert an unsupported tape (such as a QIC- WIDE or Travan tape) in the tape drive. When an unsupported tape is in the drive, any menu that is open is not displayed again when the Backup window is refreshed.

RESOLUTION
To work around this problem, remove the unsupported tape from the drive.

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: msbackup

Keywords : win95

Issue type :

Technology : kbWin95search kbWin95