Microsoft KB Archive/311001

= OL2002: You Cannot Send Messages if There Are More Than One Thousand Messages in Your OST Outbox =

Article ID: 311001

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q311001



SYMPTOMS
If you send more than one thousand messages from your offline folder (.ost) file and click Send and Receive All to connect to the server, Outlook 2002 may stop responding (crash).



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later: Date       Time     Size        File name -- 12/26/2001 18:43    2,455,448   Outlook.msp 12/26/2001 19:13    3,740,672   Outlook_Admin.msp 12/14/2001 09:33        2,795   Readme.txt 02/24/2002 17:39         1804   Hotfix.txt 02/06/2002 00:44       212992   Olkintl.msp 02/06/2002 00:47       794112   Olkintl_Admin.msp It is imperative that you install the updates in the correct order.

For a Client only update, run the Outlook.msp, and then run the Olkintl.msp.

For an Administrative update, run the Outlook_Admin.msp, and then run the Olkintl_admin.msp.

After the hotfix is installed, the following files will have the listed attributes or later: Date       Time   Version      Size        File name

12/11/2001 22:13  10.0.3604.0    534,856   Outlcm.dll 12/20/2001 17:43  10.0.3618.0  6,306,120   Outllib.dll 12/20/2001 17:44  10.0.3618.0     92,488   Outlmime.dll 11/29/2001 00:21   0.0.3527.0     47,432   Recall.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: 1000

Keywords: kbbug kbfix kbofficexppresp1fix kbqfe kbofficexpsp2fix kbhotfixserver KB311001

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