Microsoft KB Archive/317673

= Computer Hangs if USB Selective Suspend Option of USB Mouse Is On =

Article ID: 317673

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q317673



SYMPTOMS
Your computer may stop responding (hang) during shutdown if the USB selective suspend option of your USB mouse is turned on.



CAUSE
This problem is caused by a code bug in the Hidclass driver (Hidclass.sys).



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version      Size    File name -  28-Feb-2002  23:35  5.1.2600.32  33,152  Hidclass.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kboswin2000fix kbwinxpsp1fix KB317673

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