Microsoft KB Archive/183190

Money: No Images Displayed on the Money Home Screen

PSS ID Number: Q183190 Article last modified on 03-26-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 Microsoft Money 99 == Microsoft Money 98 == 

= SYMPTOMS =

When you run Money 98 or Money 99, images on the Money Home screen and certain other screens may be missing.

= CAUSE =

This behavior can occur if any of the following conditions are true:


 * Microsoft Internet Explorer is configured to not display pictures.
 * The image files are missing from the WebCache and Images folders in the Microsoft Money folder.
 * A program associated with the GIF Image and JPEG Image file types is not compatible with Microsoft Money, or a graphics program that creates associations for multiple file types including GIF Images and JPEG Images is installed on your computer.

= RESOLUTION =

To resolve this issue, try each of the following methods.

Verifying Internet Explorer Settings
To resolve this issue, verify that Internet Explorer is configured to display pictures. To do this, follow the appropriate steps for your version of Internet Explorer:

Internet Explorer 5.0

 * 1) On the Tools menu in Internet Explorer, click Internet Options.
 * 2) On the Advanced tab, scroll down to the Multimedia section in the Settings box.
 * 3) Under Multimedia, click to select the Play Animations, Play Sounds, Play Videos, Smart Image Dithering, and Show Pictures check boxes.
 * 4) Click OK.

Internet Explorer 4.0

 * 1) On the View menu in Internet Explorer 4.0, click Internet Options.
 * 2) On the Advanced tab, scroll down to the Multimedia section.
 * 3) Under Multimedia, click to select the Play Animations, Play Sounds, Play Videos, Smart Image Dithering, and Show Pictures check boxes.
 * 4) Click OK.

Internet Explorer 3.x

 * 1) On the View menu in Internet Explorer, click Options.
 * 2) Click the General tab.
 * 3) Under Multimedia, click to the select the Show Pictures check box.
 * 4) Click OK.

If the issue continues to occur, the image files may be missing from the WebCache Images folders. To resolve this issue, reinstall Money.

If the issue continues to occur, reset the associations for the GIF Image and JPEG Image file types. To do this, follow these steps:

  On the Windows desktop, double-click My Computer.   On the View menu, click Options or Folder Options.   Click the File Types tab.   In the list of registered file types, click the first image file type you find.   If the Extension line under File Type Details contains multiple file name extensions, including GIF and JPG, click Remove, and then click Yes. NOTE: This does not affect the ability of program to load these types of image files. </li>  Repeat steps 4 - 5 for all image file types in the list of registered file types that contain multiple file name extensions, including GIF and JPG. </li></ol>

= MORE INFORMATION =

Windows 95 and Windows NT rely on file name extensions to determine file types. The following table shows examples of file name extensions:

Extension File Type —————————————

.doc Microsoft Word document .xls Microsoft Excel spreadsheet .mny Microsoft Money data file

Windows use the registry to associate file name extensions with the default program to open that type of file.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: w_money 6.0 7.0 Pictureit jpeg hat missing

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========================================================= Keywords : kb3rdparty kbinterop kbdta kbimu kbSysSettings Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.