Microsoft KB Archive/173506

= Microsoft Knowledge Base =

Error Message: Remote Server Disconnect
Last reviewed: September 8, 1997

Article ID: Q173506

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0

SYMPTOMS
When you attempt to connect to MSN, The Microsoft Network, using the Internet And MSN service type, you may receive the following error message:

Remote Server Disconnect

CAUSE
The properties for the MSN Dial-Up Networking connection may be incorrect.

RESOLUTION
Manually configure the MSN Dial-Up Networking connection properties. To do so, use the following steps:


 * 1) Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
 * 2) Right-click The Microsoft Network, and then click Properties.
 * 3) Click Server Type.
 * 4) Under Advanced Options, click the Enable Software Compression check box to clear it.
 * 5) Under Allowed Network Protocols, click the TCP/IP check box to select it. If the NetBEUI or IPX/SPX Compatible check boxes are also selected, click each of these check boxes to clear them.
 * 6) Click TCP/IP Settings.
 * 7) Click Server Assigned IP Address.
 * 8) Click Server Assigned Name Server Addresses.
 * 9) Click the Use IP Header Compression check box to clear it.
 * 10) Click OK until you return to Windows.
 * 11) Close the Dial-Up Networking window.
 * 12) Restart the computer.

MORE INFORMATION
For more information about Remote Server Disconnect error messages, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q156656 TITLE    : "Remote Server Disconnect" Attempting to Connect to MSN