Microsoft KB Archive/272199

= PIP: Colors Are Not Printed Correctly with a Lexmark 5700 or 7000 Printer =

Article ID: 272199

Article Last Modified on 8/15/2006

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition

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This article was previously published under Q272199



SYMPTOMS
When you use one of the programs listed at the beginning of this article to print to a Lexmark 5700 or a Lexmark 7000 printer, certain printed projects may contain incorrect coloring around text boxes.



CAUSE
This behavior can occur if the printer driver for your printer is outdated.

NOTE: This behavior is known to occur when you use the Lexmark 5700/7000 printer driver version 1.0.1.3 or earlier.



RESOLUTION
To resolve this issue, contact the printer manufacturer to inquire about how to obtain and install the latest printer driver for your printer.

For information about how to contact Lexmark, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To check the version of the printer driver that is installed on your computer:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click your printer icon, and then click Properties.
 * 3) On the General or the Test tab, click Print Test Page.
 * 4) Note the version of the printer driver that is printed on the test page.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
128345 Troubleshooting Printing Problems in Windows 95/98

Additional query words: pip2001 wrong colors

Keywords: kbprint kbhardware kbenv kbprb kb3rdparty KB272199

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