Microsoft KB Archive/198595

= OL2000: (CW) ErrMsg: "Installation Is Incomplete" =

Article ID: 198595

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q198595



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
When you attempt to install Microsoft Outlook on a Microsoft Exchange Server, you may receive the following message:

  Installation is incomplete.

  Setup will now restart Windows. Save any work and close all applications before clicking OK.

  The following Outlook 2000 and Internet Explorer 4.01 components were not installed.

  Corporate Workgroup



CAUSE
The Microsoft Exchange Services were not stopped before starting Outlook Setup on the Microsoft Exchange Server.



RESOLUTION
To stop the Microsoft Exchange Services on the server, follow these steps:


 * 1) On the Server, click Start, point to Settings, and click Control Panel.
 * 2) Double-click Services, and click to stop the Microsoft Exchange System Attendant. This stops all dependent services.
 * 3) Close Services and Control Panel, and restart Outlook Active Setup.

Additional query words: WinNT fail OL2K

Keywords: kbprb KB198595

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