Microsoft KB Archive/183117

Money Err Msg: Money 98.1 Cannot Decompress

PSS ID Number: Q183117 Article last modified on 05-06-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 Microsoft Money 98 == Microsoft Money 99 == 

= SYMPTOMS =

When you attempt to install Microsoft Money 98 or Microsoft Money 99, you may receive an error message similar to the following:

Money98.1 cannot decompress and may be corrupted.

= CAUSE =

This behavior can occur if any of the following conditions are true:


 * The CD-ROM is dirty or damaged.
 * The CD-ROM drive is not properly configured.
 * The TEMP environment variable points to an invalid folder.
 * Programs that are running in the background are interfering with the installation program.

= RESOLUTION =

To resolve this issue, use the following methods, in the order in which they are listed:

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Clean the Money CD-ROM
Inspect the silver side of the Money CD-ROM for scratches that may prevent the CD-ROM drive from reading it. If there are no scratches, the CD-ROM may need cleaning.

To clean the CD-ROM, gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward; do not use a circular motion.

If the issue continues to occur, proceed to the next method.

Reduce Your CD-ROM Cache Settings
Reduce the CD-ROM cache settings to decrease the likelihood of CD-ROM read errors. To do this, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Performance tab, click File System.
 * 4) On the CD-ROM tab, move the Supplemental Cache Size slider to the Small setting.
 * 5) In the Optimize Access Pattern For box, click No Read-Ahead.
 * 6) Click OK, and then click OK again.
 * 7) When you are prompted to restart your computer, click Yes.

If the issue continues to occur, repeat these steps to change the Supplemental Cache Size setting to Large and the Optimize access Pattern For setting to Quad-Speed Or Higher.

If the issue continues to occur, proceed to the next method.

Confirm the Temp Folder and Clean Boot the Computer
To confirm the Temp folder and clean boot the computer, follow these steps:

  Click Start, and then click Shut Down.   Click “Restart the computer in MS-DOS Mode,” and then click Yes.   At the command prompt, type &quot;cd &quot; (without the quotation marks), and then press ENTER.   At the command prompt, type “set” (without the quotation marks), and then press ENTER.   In the list of environment variables for your computer, note the following lines: TEMP=<Tempfolder> TMP=<Tmpfolder> where <Tempfolder> is the path to the Temp folder, and <Tmpfolder> is the path to the Tmp folder. NOTE: The values for both the Temp and Tmp environment variables should match. </li>  At the command prompt, type the following line, and then press ENTER cd <Tempfolder> where <Tempfolder> is the path to the Temp folder you noted in step 5. </li>  If the Temp folder exists, you move to the Temp folder. If you receive an “Invalid directory” error message, you need to create a new Temp folder. To do this, type the following lines, pressing ENTER after you type each line md <Tempfolder> cd <Tempfolder> where <Tempfolder> is the path to the Temp folder you noted in step 5. </li>  At the command prompt, type &quot;del *.tmp&quot; (without the quotation marks), and then press ENTER. </li>  Turn your computer off, wait ten seconds, and then turn your computer on. Press and hold down SHIFT until the Windows startup process is complete. </li>  Close any programs that start automatically when Windows starts. To do this, follow these steps: </li></ol>

<ol style="list-style-type: lower-alpha;">  Press CTRL+ALT+DEL. </li>  In the Close Program window, click any program except Explorer or Systray, and then click End Task. </li></ol>

Repeat this step to quit all programs except Explorer and Systray.

If the issue continues to occur, proceed to the next method.

Manually Install Money 98
To manually install Money 98, follow these steps:


 * 1) Insert the Money 98 CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the installation program from starting automatically.
 * 2) On the desktop, double-click My Computer.
 * 3) Right-click the CD-ROM drive icon, and then click Open.
 * 4) Double-click the Money98 folder.
 * 5) Click select the Eula.txt file, and then press and hold down CTRL as you click to select each of the following files:
 * 6) * Money98.1
 * 7) * Money98.inf
 * 8) * Setup.exe
 * 9) * Setup.ini
 * 10) * Setup.1st
 * 11) * Setup.tdf
 * 12) On the Edit menu, click Copy.
 * 13) Click Start, and then click Run.
 * 14) In the Open box, type “c:” (without the quotation marks), and then click OK.
 * 15) On the Edit menu, click Paste.
 * 16) Click Start, and then click Run.
 * 17) In the Open box, type the following line, and then click OK extract <cd-rom>: /E /L C:where <cd-rom> is the drive letter for the CD-ROM drive.

When the extract process is complete, close the MS-DOS window.

<ol start="12" style="list-style-type: decimal;">  On the View menu, click Refresh. </li>  Double-click the Setup.exe file, and then follow the instructions on the screen to install Money 98. </li>  Close the Temp window. </li>  Click Start, and then click Run. </li>  In the Open box, type &quot;c:&quot; (without the quotation marks), and then click OK. </li>  Right-click the Expfile folder, click Delete, and then click Yes. </li>  Close the C: window. </li></ol>

Money requires Internet Explorer to function correctly. If Microsoft Internet Explorer is not already installed on your computer, install it from the Ie folder on the Money CD-ROM.

Additional query words: w_money 6.0 hat

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========================================================= Keywords : kbenv kberrmsg kbsetup kbdta kbimu Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.