Microsoft KB Archive/909333

= Xbox 360: The wireless network settings are not available =

Article ID: 909333

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox 360 Wireless Networking Adapter
 * Microsoft Xbox

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SYMPTOMS
When you try to use or try to access the settings for a wireless network connection, all the wireless functions appear to be disabled in the Xbox Dashboard.



CAUSE
This issue may occur if the following conditions are true:
 * The Xbox 360 Wireless Networking Adapter is not installed correctly.
 * An Ethernet cable is connected to the Ethernet port on the back of the Xbox 360 console. If the Xbox 360 console detects a wired network connection, wireless networking is disabled in the Xbox Dashboard.



THINGS TO TRY

 * 1) Check to see whether an Ethernet cable is connected to the Ethernet port on the back of the Xbox 360 console.
 * 2) If you are using the Xbox 360 Wireless Network Adapter, verify that the power light on the adapter is on.
 * 3) If you are using the Xbox 360 Wireless Network Adapter, make sure that it is plugged into the rear USB port and not in the USB port on the front of the console.
 * 4) Verify that the USB connector is correctly connected by disconnecting the adapter and then connecting it again.
 * 5) If you are using a third-party wireless network adapter, verify that the device is configured correctly. Contact the manufacturer of the wireless network adapter if you have to, or see the product documentation.

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