Microsoft KB Archive/918794

= Error message when you try to use the address book in Word 2007: &quot;Either there is no default mail client or the current mail client cannot fulfill the messaging request&quot; =

Article ID: 918794

Article Last Modified on 10/15/2007

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APPLIES TO


 * Microsoft Office Word 2007
 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you try to use the address book in Microsoft Office Word 2007, the address book does not open. Additionally, you receive the following error message:

Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.



CAUSE
This issue may occur if all the following conditions are true:
 * Microsoft Outlook is not set as the default e-mail client.
 * In Word 2007, you click Insert Address in the Envelopes dialog box or in the Labels dialog box.

Note To view the Envelopes dialog box or the Labels dialog box, click the Mailings tab, and then click Envelopes or Labels. In the Envelopes dialog box, Insert Address is located above the Return address box. In the Labels dialog box, Insert Address is located to the left of the Use return address check box.
 * You click Select from Outlook contacts and then click Next in the Mail Merge Wizard.

Note To start the Mail Merge Wizard, point to Letters and Mailings on the Tools menu, and then click Mail Merge.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Install Outlook
If Outlook is not installed, install one of the versions of Outlook that are listed in the &quot;Applies to&quot; section.

Method 2: Set Outlook as the default e-mail client
If Outlook is not the default e-mail client, set Outlook as the default e-mail client. To do this, follow these steps:
 * 1) Start Microsoft Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Programs tab.
 * 4) In the E-mail box, click Microsoft Office Outlook.
 * 5) Click OK to close the Internet Options dialog box.

Additional query words: WD2007 Word2007 OL2007 Outlook2007

Keywords: kberrmsg kbtshoot kbprb kbexpertisebeginner KB918794

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