Microsoft KB Archive/836813

= The Live TV window may be blank when you resume from hibernation in Media Center on a portable computer =

Article ID: 836813

Article Last Modified on 2/19/2004

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2004

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SYMPTOMS
When a portable computer that is running Microsoft Windows XP Media Center Edition 2004 resumes from hibernation, the Live TV window in Media Center may be blank and unresponsive.



CAUSE
When you run a portable computer on battery power, the operating system may have to perform a critical hibernation shutdown if the battery power is very low. A critical hibernation shuts the system down much faster than a typical hibernation, and applications that are currently running sometimes cannot correctly prepare for a hibernation state.

If you are watching Live TV when a critical hibernation shutdown occurs, Media Center may not be able to correctly prepare the Live TV video stream for hibernation in time. Therefore, after the system resumes from hibernation, you may experience the symptoms that are listed earlier in this article.



RESOLUTION
To resolve this behavior, restart Media Center.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



Media Center Technical Support
Because Microsoft Windows XP Media Center Edition 2004 was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

For more information, visit the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

Additional query words: black frozen

Keywords: kbprb KB836813

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