Microsoft KB Archive/258953

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&quot;Stop 0x0000009F&quot; Shutting Down Windows 2000

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you shut down or restart Windows 2000, you may receive the following error message:

Stop 0x0000009F(00000002 890209a0 8902ae70 00000000)

DRIVER_POWER_STATE_FAILURE

CAUSE
This error message is caused by a problem in the Open Transaction Manager driver (Otman.sys) included with VERITAS Backup Exec for Windows 2000.

RESOLUTION
Remove VERITAS Backup Exec, and then reinstall it without the Open File option.

MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFO Seagate Backup Exec reboot

Keywords : kb3rdparty kberrmsg ntstop

Version : WINDOWS:2000

Platform : WINDOWS

Issue type : kbprb

Technology :