Microsoft KB Archive/294318

= C1041724 error occurs when you try to mount a database =

Article ID: 294318

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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This article was previously published under Q294318



SYMPTOMS
When you try to mount a database in Microsoft Exchange Server, you may receive the following error message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: C1041724

Exchange System Manager



CAUSE
This issue can occur if there is insufficient free disk space on the drive that contains the databases that you are trying to mount.



RESOLUTION
To resolve this issue, free some disk space on the drive, and then try to mount the database again.

If the Exchange database files are the only files that are located on the hard disk, you may have to perform an offline defragmentation of the databases to free disk space.

For more information about how to do this, click the following article numbers to view the articles in the Microsoft Knowledge Base:

328804 How to defragment Exchange databases

244525 How to run Eseutil on a computer without Exchange Server

If the Exchange transaction log files are also located on this drive, and if there are too many logs, you may be able to free disk space by removing unnecessary log files.

For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

240145 How to remove Exchange Server transaction log files



MORE INFORMATION
When this issue occurs, the following events may be logged in the Application log: Event ID: 9519

Source: MSExchangeIS

Type: Error

Description: Error No space left on disk starting database &quot;First Storage Group\Test&quot; on the Microsoft Exchange Information Store.

Event Type: Error

Event Source: MSExchangeIS

Event Category: System Event

Event ID: 9559

Computer:

Description:

The log disk is full for storage group &quot;First Storage Group&quot;. Attempting to unmount all databases in this storage group.

Event ID: 482

Event Source: ESE

Description:

Information Store (2996)

First Storage Group: An attempt to write to the file &quot;E:\mdbdata\priv1.edb&quot; at offset 4202496 (0x0000000000402000) for 1048576 (0x00100000) bytes failed after 0 seconds with system error 112 (0x00000070): &quot;There is not enough space on the disk. &quot;. The write operation will fail with error -1808 (0xfffff8f0). If this error persists then the file may be damaged and may need to be restored from a previous backup.

Event ID: 1003

Event Source: MSExchangeIS

Description: The disk is full for database &quot;First Storage Group\Mailbox Store (SERVER)&quot;. Attempting to unmount the database. Database name, in the format: &quot;First Storage Group\Mailbox Store (SERVER)&quot;

Additional query words: exch2kp2w XADM

Keywords: kberrmsg kbprb KB294318

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