Microsoft KB Archive/279320

= Messages in the Internet Mail Service Pickup folder may be moved to the Bad Mail folder =

Article ID: 279320

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q279320



SYMPTOMS
Messages that are put in the Internet Mail Service Pickup folder for delivery may be moved to the Pickup\Archive folder. These same messages may then be moved back to the Pickup folder, and be delivered.

The Internet Mail Service generates the following Event log entry when this occurs.

Event ID 4164

Source: MSExchangeIMC

Description:

The file in the Pickup directory could not be parsed to get the originator and recipients due to error 0x80004005. It either contains no recipients, or it is not a valid 822 message. It will be moved to the Archive directory.



CAUSE
The Internet Mail Service may not acquire the correct size of the file that it is attempting to process. Therefore, the Internet Mail Service behaves as if there is not enough data in the file to make delivery.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Internet Mail Service



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB279320

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