Microsoft KB Archive/201057

= XADM: Event ID 5002 =

Article ID: 201057

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q201057



SYMPTOMS
When you attempt to enable Bulk Enrollment for users who have already been enabled for Advanced Security through Exchange Server's Key Management Server, you receive the following error message:

The user is in the wrong state for this operation.

Microsoft Exchange Administrator

ID no: c1031d9c

In addition, an Event ID 5002 from MSExchangeKMS will appear in the application log, such as:

KMS admin DomainName\Administrator failed to enable security for mailbox o=OrganizationName,ou=SiteName,cn=Recipients,cn=MailboxName.



CAUSE
The Bulk Enrollment option in the Exchange Administrator program is only for the initial setup of Advanced Security; it is not designed to recover lost keys.



WORKAROUND
When a user loses his/her password, an Exchange Server administrator will need to go into the Exchange Administrator program to recover the user's token. This is done from the Security tab of the mailbox properties. Select Recover Security Key, and type in the Key Management Server password.

Keywords: kbprb KB201057

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.