Microsoft KB Archive/813551

= Automatic System Recovery (ASR) Backup Cannot Access System State or Cluster Quorum =

Article ID: 813551

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
When you run the Automated System Recovery (ASR) Wizard in the Windows Backup program, the backup may be unsuccessful and you may notice the following error logged in the backup progress report:

Error: Could not access portions of directory System State\Cluster Quorum.

You may not have permission to open the file, or the directory may be missing or damaged.

Please contact the owner or administrator.



CAUSE
This issue can occur if you try to back up the Local Quorum resource in a single-node Windows Server 2003 cluster.

The Windows Server 2003 Backup utility does not currently support the backing up of the Local Quorum cluster.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows Server 2003.



MORE INFORMATION
Windows Backup cannot back up and restore the cluster database (ClusDB) because there is no quorum log.

By default, local quorum clusters do not have quorums because the ClusDB does not need to be synchronized between multiple cluster nodes. Because they do not have a quorum, there is no quorum log and Windows Backup cannot back up or restore the ClusDB.

For additional information about Automated System Recovery, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/techinfo/default.mspx

Keywords: kberrmsg kbprb KB813551

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