Microsoft KB Archive/823494

= Event ID 327 Is Logged and You Receive a Non-Delivery Receipt After an Extended Period of Time =

Article ID: 823494

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you try to send an e-mail message, you receive a non-delivery receipt (NDR) after an extended period of time has passed. For example, you receive an NDR two days after you sent the e-mail message.

The NDR that you receive is similar to the following message:

Your message did not reach some or all of the intended recipients.

Subject:

Sent:

The following recipient(s) could not be reached:

on

The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.



When you view the Application log in Event Viewer on your Exchange 2003 server, you see that the following event is logged every five minutes: Event Type: Warning

Event Source: MSExchangeTransport

Event Category: Exchange Store Driver

Event ID: 327

Computer:

Description:

The following call : EcGetMime to the store failed. Error code : -2147024809. MDB : 87354ede-8a7b-4a27-8778-2e7b84422acd. FID : 1-123. MID : 1-1918B1D. File :.



CAUSE
This problem may occur if an e-mail message is stuck in the local delivery queue. An e-mail message may become stuck in the local queue if the message content becomes corrupted during the content conversion from MAPI to MIME. MIME conversion fails if there is some data in the message that the IMAIL component cannot map to MIME.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Component: MDB

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size    File name --  31-Jul-2003  18:19  6.5.6980.15        49,152  Mdbevent.dll 31-Jul-2003 18:21  6.5.6980.15        24,064  Mdbrole.dll 31-Jul-2003 19:58  6.5.6980.15        13,312  Mdbtask.dll 31-Jul-2003 19:57  6.5.6980.15     5,030,400  Store.exe



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB823494

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