Microsoft KB Archive/922622

= The name of a public folder appears as a question mark character when you view Diagnostic Logging event messages in Exchange Server 2003 =

Article ID: 922622

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
You configure the Diagnostic Logging feature to monitor the Microsoft Exchange Server Information Store Public Folders service (MSExchangeIS\Public) in Microsoft Exchange Server 2003. When you view Diagnostic Logging event messages, the name of a public folder appears as a question mark character (?).

This problem occurs when you view the following event messages in Event Viewer: 1034

The rule (1-7A42) with sequence number 100 is being ignored because it is disabled.

The public folder is ????? on database &quot;First Storage Group\Public Folder Store (SERVER)&quot;.

For more information, click http://www.microsoft.com/contentredirect.asp.

1036

The rule (1-7A42) with sequence number 100 is being ignored because it is in an error state.

The public folder is ????? on database &quot;First Storage Group\Public Folder Store (SERVER)&quot;.

For more information, click http://www.microsoft.com/contentredirect.asp.

1038

Triggering the rule (1-7A42) with sequence number 100.

The public folder is ????? on database &quot;First Storage Group\Public Folder Store (SERVER)&quot;.

For more information, click http://www.microsoft.com/contentredirect.asp.

1041

The rule &quot;1-7A42&quot; with the sequence number 100 was disabled due to the error 1405 that was encountered while applying the rule. Subject of the message that caused this error is &quot; &quot;

Problem was found in the function &quot;EcDoPublicFolderRules&quot;. The public folder is &quot;?????&quot; on database &quot;First Storage Group\Public Folder Store (SERVER)&quot;.

For more information, click http://www.microsoft.com/contentredirect.asp.



CAUSE
This problem occurs when the name of the public folder contains double-byte character set (DBCS) characters.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Exchange Server 2003 Service Pack 1 installed.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about a hotfix to resolve this problem on a computer that has Microsoft Exchange Server 2003 Service Pack 2 installed, click the following article number to view the article in the Microsoft Knowledge Base:

917256 A DBCS character may appear as a question mark in event messages in Exchange Server 2003

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB922622

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