Microsoft KB Archive/269216

= OL2000: QuickView Is Not Started in Outlook 2000 =

Article ID: 269216

Article Last Modified on 2/7/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition, when used with:
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q269216



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
In Outlook 2000 when you right-click an attachment and then click Quick View, you may receive the following warning message:

Quick View could not be started. Check that it is installed and that the path is correct:

C:\WINNT\System32\VIEWERS\QUICKVIEW.EXE



CAUSE
The Quick View program comes with Microsoft Windows NT 4.0 but it is not option for Windows 2000.

This problem only occurs when Outlook is installed as a clean install on a Windows 2000-based computer. If you upgrade from Windows NT 4.0 to Windows 2000 the Quick View option may work because the Quickview.exe file remains in the C:\Winnt\System32\Viewers\Quickview.exe folder.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, follow the steps in the following sections.

How to Remove the QuickView Registry Key
 On the File menu in Outlook, click Exit and Log Off Click Start, click Run, type regedit, and then click OK. Locate and click the following registry key:

HKEY_CLASSES_ROOT\CLSID\{0006F031-0000-0000-C000-000000000046}\Verb\3

 Click the 3 registry key, and then click Delete on the Edit menu. Close the registry editor. Start Outlook, and then open a message that contains an attachment.</li> Right-click the attachment to verify that QuickView is no longer an option.</li></ol>

(Optional) How to Install a Third-Party Viewer
A viewer is available from JASC Corporation. You can e-mail JASC at qvpsrv@jasc.com with any sales inquiries or at techsup@jasc.com with any support inquiries. QuickView is available as a third-party add-on product from the following JASC Web site:

http://www.paintshoppro.com/pspx_offer/index.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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MORE INFORMATION
There are two different context-sensitive menus in Outlook, one for plain text messages and one for Outlook Rich Text messages. The plain text context-sensitive menu works correctly on either the Windows NT 4.0 or Windows 2000 operating systems when QuickView is not present. It displays the QuickView option as not available. The Outlook Rich Text context-sensitive menu always displays the QuickView option as enabled, whether or not QuickView is present.

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