Microsoft KB Archive/890042

= You lose access to network resources after you resume your Windows XP-based computer from standby =

Article ID: 890042

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
You resume your Microsoft Windows XP-based computer from standby while your network is either disconnected or down. After network connectivity is restored, you lose access to your network resources. Additionally, if your Windows XP-based computer is moved to a different network while the computer is on standby, you lose access to network resources when you resume the computer.



CAUSE
These problems may occur when all the following conditions are true:
 * You have installed Microsoft Windows XP Service Pack 2 (SP2) on the computer.
 * You use a smart card to log on to your computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites to install this hotfix.

Restart information
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You do not have to create or modify any registry keys to enable the hotfix that this package contains.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name 17-Nov-2004 18:10  5.1.2600.2565  294,912  Kerberos.dll



WORKAROUND
To temporarily work around this problem, log off your computer, and then log back on.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxppresp3fix kbfix kbbug KB890042

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