Microsoft KB Archive/164041

= Unable to Install the Network Service. Setup Cannot Continue. =

Article ID: 164041

Article Last Modified on 12/7/2001

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APPLIES TO


 * Microsoft Commercial Internet System 2.5

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This article was previously published under Q164041



SYMPTOMS
When you install Microsoft Address Book Server, you may receive the following error:

Unable to install the network service. Setup cannot continue.

The only option is to click OK. When you click OK, the setup for Microsoft Address Book Server will exit.

NOTE: This error message also occurs when you attempt to install Internet Locator Server or Address Book Server on Internet Information Server 4.0.



CAUSE
This error is caused by reinstalling the Microsoft Address Book Server when it was already previously installed. The Microsoft LDAP Service is currently present on the system and needs to be removed before being reinstalled.



RESOLUTION
You must uninstall Microsoft Address Book Server before you attempt to reinstall. Click Start, point to Settings, and choose Control Panel, Add/Remove Programs. Highlight Microsoft Address Book Server and click the Add/Remove button. The following dialog box will be displayed:   The following application may interfere with the removal of this program:

Internet Service Manager All Internet Information Server Services Key Manager Event Viewer Performance Monitor SNMP Service Make sure these programs are not running. Click OK to continue or click Cancel to halt Uninstall.

Uninstall should complete successfully. Reinstall Microsoft Address Book Server by running the Setup.exe program from the appropriate directory.

Additional query words: 1.00

Keywords: KB164041

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