Microsoft KB Archive/130669

Mac Works 4.0 Error: Unexpectedly Quit Because of Error -39

PSS ID Number: Q130669 Article last modified on 10-22-1998

4.0 4.0a 4.0b

MACINTOSH

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= SYMPTOMS =

When you attempt to open a document with Microsoft Works, you may receive the following message:

The application Microsoft Works 4.0 has unexpectedly quit because an error of type -39 occurred.

= CAUSE =

This error message may occur if there is a damaged copy of Works on the hard drive in addition to a working copy. When your computer attempts to load the damaged version of Works, the error message occurs.

= RESOLUTION =

Use the steps below to remove damaged copies of Works:

  Search the hard drive for a duplicate Works program. Delete it, along with the Works 4.0 Preferences file in the Preferences folder. Try to open the file again with Works. If the error message continues, try step two.   Remove all Microsoft Works program files from the hard disk drive, and re-install it from the original floppy disks. Try to open the file again with Works. If the error message continues, try step three. -or-   Try the following solutions one at a time. Try to start Works between solutions. If the error message continues, try the next solution.   Rebuild the Desktop File: Restart the machine while you press and hold down the COMMAND and OPTION keys. When you receive the message to rebuild the desktop, release the keys and choose OK. -or-   Isolate the System, Finder, Enabler and Microsoft OLE Extension using the following steps:

If You Are Running System 7.5 or Later
  Press and hold down the SPACEBAR while you restart the computer. This starts Extensions Manager.   In the Sets area, choose All Off.   Click on Microsoft OLE Extension. A check mark appears. Close the box. </li></ol>

If You Are Running a System Earlier than 7.5
<ol style="list-style-type: decimal;">  Create a new folder on your hard drive and name it TEST. </li>  Open the system folder and move the following items to the TEST folder: <ul>  System </li>  Finder </li>  Enabler(s) </li>  Microsoft OLE Extension (located in the Extensions folder) </li></ul> </li>  Close all open windows and restart the machine. </li>  Open the TEST folder. </li>  Drag Microsoft OLE Extension into the Extensions folder. Restart the machine. </li></ol> </li></ul> </li></ol>

KBCategory: kbprb kbusage kbtshoot KBSubcategory: mwksprb mwksmisc macworkskb

Additional reference words: 4.00 4.00a 4.00b mac m_works error message bomb crash quits freezes hangs stops responding

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========================================================= Keywords : kbtshoot Version : 4.0 4.0a 4.0b Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.