Microsoft KB Archive/940970

= Error message when you try to perform a file backup operation or a system restore operation in Windows Vista: &quot;Incompatible version of the serializing package. (0x80070724)&quot; =

Article ID: 940970

Article Last Modified on 8/24/2007

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APPLIES TO


 * Windows Vista Enterprise
 * Windows Vista Business
 * Windows Vista Ultimate
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition

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SYMPTOMS
When you try to perform a file backup operation or a system restore operation in Windows Vista, you may receive the following error message:

Incompatible version of the serializing package. (0x80070724)



CAUSE
This problem occurs because the backup metadata that is stored in the volume snapshot files is corrupted.



RESOLUTION
To resolve this problem, remove the volume snapshot files that contain the corrupted metadata. To do this, follow these steps:  Click Start, click All Programs, click Accessories, and then right-click Command Prompt. Click Run as administrator.

If you are prompted for an administrator password, type the password. If you are prompted for confirmation, click Continue. At the command prompt, type the following command, and then press ENTER:

vssadmin list shadowstorage /for=c:

 Note the Maximum Shadow Copy Storage Space value. At the command prompt, type the following command, and then press ENTER:

vssadmin resize shadowstorage /for=c: /on=c: /maxsize=300mb

 Close the Command Prompt window. Change the system settings. To do this, install a Windows component, or uninstall a Windows component. For example, install the FreeCell program to change the system settings, or uninstall the FreeCell program to change the system settings. To install the FreeCell program, or to uninstall the FreeCell program, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, type Programs and Features in the Start Search box, and then click Programs and Features in the Programs list.</li> Under Tasks, click Turn Windows features on or off.

If you are prompted for an administrator password, type the password. If you are prompted for confirmation, click Continue.</li> Expand Games. If the FreeCell check box is selected, click to clear the FreeCell check box, and then click OK. If the FreeCell check box is not selected, click to select the FreeCell check box, and then click OK.</li></ol> </li> Reset the Maximum Shadow Copy Storage Space value to the default value. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, click All Programs, click Accessories, and then right-click Command Prompt.</li> Click Run as administrator.

If you are prompted for an administrator password, type the password. If you are prompted for confirmation, click Continue.</li> At the command prompt, type the following command, and then press ENTER:

vssadmin resize shadowstorage /for=c: /on=c: /maxsize=

Note The  placeholder represents the value that you noted in step 4.</li> Close the Command Prompt window.</li></ol> </li></ol>

Note If you uninstalled the FreeCell program, and you want to install the program again, repeat step 7. In step 7c, click to select the FreeCell check box.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb kbexpertiseinter KB940970

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