Microsoft KB Archive/266258

= Computer Stops Responding During First Restart After You Apply Service Pack 4 =

Article ID: 266258

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q266258



SYMPTOMS
When you have restarted for the first time after applying Service Pack 4 on a computer running Windows NT Workstation 4.0, you may find that the computer stops responding (hangs). At the point where it hangs, the computer may be having trouble processing a driver or the hardware abstraction layer (HAL).



RESOLUTION
To resolve this behavior, do a parallel installation, and then copy the program's files from the new installation to the old installation.



MORE INFORMATION

 * 1) Start a parallel installation of Windows NT Workstation 4.0.
 * 2) Install Service Pack 4.
 * 3) Restart to the new parallel installation and make sure it is working correctly.
 * 4) Move the files (not the subfolder) from \%SystemRoot%\System32\ of the old installation to a backup folder.
 * 5) Move the Drivers folder from \%SystemRoot%\System32\Drivers\ of the old installation to a backup folder.
 * 6) Copy the files (not the subfolder) from the \%SystemRoot%\System32\ folder of the new installation to the \%SystemRoot%\System32\ folder of the old installation.
 * 7) Copy the Drivers folder from the \%SystemRoot%\System32\Drivers\ folder of the new installation to the \%SystemRoot%\System32\Drivers\ folder of the old installation.
 * 8) Restart the computer to the original installation.
 * 9) Once you can gain access to the original installation, copy over only the backup files (not the subfolder) of the \%SystemRoot%\System32\ folder.
 * 10) When you are prompted to replace the files, click No.

NOTE: This should restore most program .dll files, unless a program has replaced an original Windows NT 4.0 .dll file with its own version. In that case, you may need to reinstall the program.

Keywords: kbprb KB266258

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