Microsoft KB Archive/220485

= Page numbers that you insert in a document that was created in earlier version of Word do not print in Word 2000 =

Article ID: 220485

Article Last Modified on 12/1/2004

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220485



SYMPTOMS
When you click Page Numbers on the Insert menu in Word 2000 to insert page numbers into a document that was created in an earlier version of Word, the page numbers may not print.



CAUSE
This problem may occur if you are using the printer driver for the Hewlett-Packard LaserJet III that shipped with Windows 95. This does not occur if you use the LaserJet Series III driver from Hewlett-Packard.



WORKAROUND
To work around this problem, do one of the following:  On the Tools menu, click Options. On the Compatibility tab, under Options, select the Use printer metrics to lay out document check box, and then click OK.

-or-

 Click to select the page number frame in the document, and then click Frame on the Format menu. Then use the spin controls to increase the frame size to 0.2" for both width and height.

-or-

 Update your printer driver to the latest version of the Series III driver from the Hewlett-Packard Web site.

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z





STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbnofix KB220485

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