Microsoft KB Archive/318795

= OL2002: CPU Usage Increases When You Send Messages While You Work Offline =

Article ID: 318795

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q318795



SYMPTOMS
If you work offline while you are using the Microsoft Exchange Server service, the CPU usage (processor usage) increases between 90 percent and 100 percent when you send a message.

This problem only occurs when you have the Retrieve items that meet the following conditions option turned on (enabled) for the Microsoft Exchange Server account.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later: Date       Time     Size        File name -- 07-Jun-2002 10:54    2,399,508   Outlook.msp 07-Jun-2002 11:46    4,154,880   Outlook_Admin.msp 10-Jun-2002 09:13         3419   Readme.txt 10-Jun-2002 02:53         1804   Hotfix.txt 07-Jun-2002 12:48      267,264   Olkintl.msp 07-Jun-2002 01:03    1,676,800   Olkintl_Admin.msp After the fix is installed, the English-language version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size        File name --  29-Apr-2002  02:43  10.0.4024.0        47,432  Bjablr32.dll 29-Apr-2002 02:43  10.0.4024.0       133,448  Contab32.dll 03-May-2002 11:06  10.0.4030.0       112,968  Emablt32.dll 14-May-2002 08:42  10.0.4109.0       198,984  Emsabp32.dll 21-May-2002 12:26  10.0.4115.0       538,952  Emsmdb32.dll 31-May-2002 08:28  10.0.4128.0       122,880  Emsui32.dll 29-Apr-2002 02:47  10.0.4024.0       104,776  Envelope.dll 29-Apr-2002 02:47  10.0.4024.0       346,440  Exsec32.dll 05-Jun-2002 06:59  10.0.4128.0       854,600  Msmapi32.dll 21-May-2002 12:26  10.0.4115.0       526,664  Mspst32.dll 29-Apr-2002 02:47  10.0.4024.0        55,624  Olkfstub.dll 21-May-2002 12:26  10.0.4115.0       735,560  Outex.dll 05-Jun-2002 07:00  10.0.4128.0       539,208  Outlcm.dll 21-May-2002 12:27  10.0.4115.0       100,680  Outlctl.dll 05-Jun-2002 18:00  10.0.4128.0     6,310,472  Outllib.dll 29-Apr-2002 02:48  10.0.4024.0        92,488  Outlmime.dll 29-Apr-2002 02:48  10.0.4024.0        47,432  Outlook.exe 05-Jun-2002 07:00  10.0.4128.0       121,416  Outlph.dll 03-May-2002 11:06  10.0.4030.0       338,248  Pstprx32.dll 29-Apr-2002 02:48  10.0.4024.0        47,432  Recall.dll

Administrative Information
If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.

How to Update Administrative Installations
To update an administrative installation use a command line similar to the following

msiexec /a \  /p   SHORTFILENAMES=1

where  is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),

where  is the MSI database package for the Office XP product (for example, ProPlus.msi), and

where  is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).

How to Update Network Clients
After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following

msiexec /i \  REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus

where  is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and

where  is the MSI database package for the Office XP product (for example, ProPlus.msi).



WORKAROUND
To work around this problem, do not use the Retrieve items that meet the following conditions option. To change this option, follow these steps:
 * 1) On the Tools menu, click E-mail Accounts.
 * 2) Click the View or change existing e-mail accounts option under the E-mail section, and then click Next.
 * 3) Click the Microsoft Exchange Server account, and then click the Change button.
 * 4) Click the More Settings button.
 * 5) Click the Remote Mail tab.
 * 6) Click the Process marked items option, and then click OK.
 * 7) In the E-mail Accounts dialog box, click Next, and then click Finish.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: Xclnok

Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbofficexpsp2fix kbhotfixserver KB318795

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