Microsoft KB Archive/934618

= Error message when you try to access the CD-ROM by using NTFSDOS Professional: &quot;Hi, I'm exception error &quot; =

Article ID: 934618

Article Last Modified on 7/20/2007

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APPLIES TO


 * Winternals Administrator's Pak 4.2
 * Winternals Administrator's Pak 5.0

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SYMPTOMS
Consider the following scenario. You start a computer in MS-DOS. Then, you load Microsoft CD-ROM Extensions (MSCDEX) for the CD-ROM. In this scenario, when you try to access the CD-ROM by using NTFSDOS Professional, you may receive an error message that resembles the following:

Hi, I'm exception error...

Note This problem does not occur in NTFSDOS Professional 4.0 or later versions.

Note NTFSDOS Professional is a component of Winternals Administrator's Pak.



CAUSE
This problem occurs because of a memory conflict between NTFSDOS Professional and MSCDEX.



WORKAROUND
To work around this problem, use one of the following methods.

Method 1
If you are not a registered user, work around this problem by loading NTFSDOS Professional before you load MSCDEX.

Method 2
If this problem still occurs after you use method 1, load Ntfspro.exe before you load Mscdex.exe in Autoexec.bat.

Additional query words: Winternals KB 30003, CDROM, exception,NTFSDOS Professional

Keywords: kbtshoot kbexpertiseinter KB934618

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