Microsoft KB Archive/159965

= Internet Mail May Not Automatically Dial ISP =

Article ID: 159965

Article Last Modified on 6/28/2004

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APPLIES TO


 * Microsoft Internet Mail and News 1.0

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This article was previously published under Q159965



SYMPTOMS
If you enable the "Check for new messages every  minute(s)" option in Internet Mail, you may be prompted to connect to your Internet service provider (ISP) when Internet Mail attempts to check for new mail at the specified interval.



CAUSE
Internet Mail uses Dial-Up Networking to establish a connection with your ISP. Dial-Up Networking requires user intervention to establish a connection.

NOTE: If you have already established a connection to your ISP using a Dial-Up Networking connection or through your local area network (LAN), no user intervention is required.



RESOLUTION
Connect to your ISP using one of the following methods:


 * Click the OK button in the Connect To dialog box to establish a connection to your ISP.
 * Establish a connection to your ISP prior to starting Internet Mail.

After the connection is made to your ISP and messages have been retrieved or sent, the Dial-Up Networking connection to your ISP remains open. You must either manually disconnect or quit Internet Mail to close the connection.



MORE INFORMATION
If the Dial-Up Networking 1.3 Upgrade is installed, you can cause Internet Mail to dial automatically. If you are using Dial-Up Networking 1.3, follow these steps:


 * 1) Double-click My Computer.
 * 2) Double-click the Dial-Up Networking folder.
 * 3) On the Connections menu, click Settings.
 * 4) Click "Don't prompt to use Dial-Up Networking."
 * 5) Click OK.

For information about obtaining the Dial-Up Networking 1.3 Upgrade, see the following article in the Microsoft Knowledge Base:

191494 Dial-Up Networking 1.3 Upgrade Available

Additional query words: 1.00

Keywords: kbenv kbui KB159965

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