Microsoft KB Archive/165611

= Audio or Video Unavailable in NetMeeting Conference =

Article ID: 165611

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft NetMeeting 2.11
 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 2.0 Standard Edition
 * Microsoft NetMeeting 2.11
 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition
 * Microsoft NetMeeting 2.11
 * Microsoft NetMeeting 2.1 Standard Edition
 * Microsoft NetMeeting 2.0 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition

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This article was previously published under Q165611



SYMPTOMS
Audio and video may be unavailable during a NetMeeting conference.



CAUSE
This behavior can occur if the conference was not established using Transmission Control Protocol/Internet Protocol (TCP/IP).



RESOLUTION
To resolve this issue, establish a connection to the network or Internet using TCP/IP, and then start NetMeeting.

NOTE: You can install TCP/IP using the Network tool in Control Panel (click Start, point to Settings, click Control Panel, and then double-click Network).



MORE INFORMATION
NetMeeting audio and video capabilities are possible only when you are using TCP/IP. The audio and video is sent using the H.323 protocol over TCP/IP.

When you use NetMeeting with TCP/IP, you need to make sure that TCP/IP is installed and configured correctly. TCP/IP is not installed by default on a Windows 95-only local area network (LAN). When you install TCP/IP, you must manually configure IP addresses, Lmhosts files for name resolution, and Hosts files for domain name resolution. For information about configuring TCP/IP, see the "Configuring TCP/IP Settings Manually" topic in the Microsoft Windows 95 Resource Kit or the Windows 95 Resource Kit Help file (Win95rk.hlp). The Win95rk.hlp file is located in the Admin\Reskit\Helpfile folder on the Windows 95 CD-ROM.

Additional query words: 2.00

Keywords: kbenv kbprb KB165611

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