Microsoft KB Archive/929639

= FIX: You cannot install SQL Server 2000 Reporting Services on a computer that has more than 16 processors =

Article ID: 929639

Article Last Modified on 1/26/2007

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APPLIES TO


 * Microsoft SQL Server 2000 Reporting Services

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Bug #: 50000569 (SQL Hotfix)



Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.



SUMMARY
This article describes the following about this hotfix release:
 * The issues that are fixed by this hotfix package
 * The prerequisites for installing the hotfix package
 * Information about whether you must restart the computer after you install the hotfix package
 * Information about whether the hotfix package is replaced by any other hotfix package
 * Information about whether you must make any registry changes
 * The files that are contained in the hotfix package



SYMPTOMS
You cannot install SQL Server 2000 Reporting Services on a computer that has more than 16 processors.

Note The processors may be physical processors, logical processors, or a combination of both physical and logical processors.



CAUSE
This problem occurs because the ReportServer service cannot start. This behavior occurs because the service has a hard limitation on the number of available processors of 16.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SQL Server 2000 Reporting Services service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have SQL Server 2000 Reporting Services Service Pack 2 (SP2) installed to apply this hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

842440 How to obtain the latest service pack for SQL Server 2000 Reporting Services

Restart information
You do not have to restart the computer after you apply this hotfix.

Registry information
You do not have to change the registry.

Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

How to use this hotfix
To apply this hotfix, you must use one of the workarounds that are listed in the &quot;Workaround&quot; section to install SQL Server 2000 Reporting Services successfully. After you apply this hotfix, undo the workarounds.



WORKAROUND
To work around this problem, use one of the following methods:

Note This workaround may affect computer performance. After you apply the hotfix that is described in this article, undo the workarounds.
 * Disable hyperthreading in the BIOS on the computer that has more than 16 processors.
 * Configure the computer to use 16 processors or fewer than 16 processors.

To do this, use the &quot;Add the /Numproc switch to the Boot.ini file&quot; method. Then, apply a setting of 16. You can use the Microsoft System Configuration Utility (Msconfig.exe) to make this change. To restore the computer to its previous state, use the &quot;Delete the /Numproc switch&quot; method.

Add the /Numproc switch to the Boot.ini file

 * 1) Click Start, click Run, type msconfig, and then click OK.
 * 2) Click the BOOT.INI tab.
 * 3) Click Advanced Options.
 * 4) Click to select the /NUMPROC= check box, and then click 16 in the /NUMPROC= box.
 * 5) Click OK two times, and then restart the computer.

Note After you restart the computer, the System Configuration Utility (Msconfig.exe) also starts.

Delete the /Numproc switch

 * 1) Click Start, click Run, type msconfig, and then click OK.
 * 2) Click the General tab.
 * 3) Click Normal Startup load all device drivers and services.
 * 4) Click OK, and then restart the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

822499 New naming schema for Microsoft SQL Server software update packages

For more information about the terminology that Microsoft uses when it corrects software after the software is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbsqlserv2000reportservpresp3fix kbbug kbfix kbhotfixserver kbqfe KB929639

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