Microsoft KB Archive/896081

= Error message when you try to change your password on a Microsoft Windows 2000-based computer: &quot;The system cannot change your password now because the domain is not available&quot; =

Article ID: 896081

Article Last Modified on 6/7/2007

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
If you try to change your password on a Microsoft Windows 2000-based computer, you may receive the following error message:

The system cannot change your password now because the domain is not available.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Windows 2000 Service Pack 3 (SP3) or a later service pack. For more information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



MORE INFORMATION
For more information about the error message, click the following article number to view the article in the Microsoft Knowledge Base:

890953 You receive a &quot;The system cannot change your password now because the domain is not available&quot; error message on a Windows XP-based or Windows 2000-based computer



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB896081

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