Microsoft KB Archive/129244

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{| The information in this article applies to:
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 * Microsoft Word for the Macintosh, versions 6.0

SYMPTOMS
In Word 6.0 for the Macintosh, faxing with Smith Micro's MacComCenter or QuickLink II fax packages will not work. Word acts as if it's spooling the information to the fax driver, but MacComCenter does not activate itself, and no fax is sent.

CAUSE
This problem is caused by an incompatibility between Word 6.0 and these two fax products.

RESOLUTION
Update to Word version 6.0.1. To obtain Word 6.0.1, call the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

http://www.microsoft.com/worldwide/default.htm

STATUS
Microsoft has confirmed this to be a problem in Word version 6.0 for the Macintosh. This problem was corrected in Word version 6.0.1 for the Macintosh.

MORE INFORMATION
MacComCenter and QuickLink II are manufactured by Smith Micro, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. For more information about MacComCenter or QuickLink II, contact Smith Micro.

For information about how to contact Smith Micro, query in the Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416 TITLE    : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781 TITLE    : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782 TITLE    : Hardware and Software Third-Party Vendor Contact List, Q-Z
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Last reviewed: February 5, 1998

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