Microsoft KB Archive/322266

= XCCC: &quot;Logon Failed&quot; Error Message When You Use Internet Explorer 4.5 for Macintosh to Log On to OWA =

Article ID: 322266

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 3

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This article was previously published under Q322266





SYMPTOMS
If you use Microsoft Internet Explorer 4.5 for Macintosh, and you try to log on to Outlook Web Access (OWA), you receive the following error message:

HTTP 401.1 - Unauthorized: Logon Failed

Internet Information Services



CAUSE
This problem occurs because Internet Explorer redirects the request to a URL that is not correct. Internet Explorer redirects the request based on the information that is in the cache.



WORKAROUND
To work around this issue, clear the cache in Internet Explorer. To do so, follow these steps:


 * 1) Start Internet Explorer.
 * 2) On the Edit menu, click Preferences.
 * 3) In the left pane, click Web Browser, and then click Advanced.
 * 4) Under Cache, click Empty Now, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in Exchange 2000.

Keywords: kbbug kbnofix KB322266

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