Microsoft KB Archive/823390

= How to get help with MSN =

PSS ID Number: 823390

Article Last Modified on 6/25/2003

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The information in this article applies to:


 * MSN version 8.0
 * MSN
 * MSN Hotmail
 * MSN Messenger
 * MSN 8 Dial-up
 * MSN Mail
 * MSN Parental Controls
 * My MSN
 * MSN 8 Broadband
 * MSN POP3 Mail for Windows
 * MSN Groups
 * MSN Photos
 * Intellisync for MSN
 * MSN Safety
 * MSN Alerts
 * MSN Autos
 * MSN Calendar
 * MSN Chat
 * MSN Entertainment
 * MSN House and Home
 * MSN Mobile
 * MSN Money
 * MSN Search
 * MSN Shopping
 * MSN.com

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SUMMARY
Press the F1 key or click Help at the top of any MSN.com page to learn how to use MSN. For the latest troubleshooting information, visit the MSN Support Web site at http://support.msn.com.

MSN Subscriber Support
MSN subscribers can access information about MSN features and MSN account information on MSN Support (http://support.msn.com). Sign in with your MSN user name and password, or your Microsoft .NET Passport, to see information appropriate for your status as a subscriber.

For information about how to sign in to with .NET Passport, please go to .NET Passport Member Services at http://memberservices.passport.net/memberservice.srf and click Help.

Additionally, MSN subscribers are entitled to contact MSN Support by using the following three methods:

Interactive Online Support (Chat) at http://support.msn.com/contactus.aspx

The fastest way to get help is by using MSN interactive online support. Chat online with an MSN Support representative who can help you to solve your problem.

Support by E-Mail at http://support.msn.com/contactus.aspx

Use e-mail to get help with reporting a bug, or to give us general feedback and suggestions.

Support by Phone at http://support.msn.com/contactus.aspx

To speak with an MSN Support representative, call one of the numbers listed below.

Internet Access Customer Care Phone Numbers
For questions about accounts and billing, password reset, and technical support: (800) 386-5550

TTY users (requires special equipment for hard-of-hearing)

Customer Service/Billing: (866) 271-7577

Technical Support: (800) 877-9580

When you call, make sure that you are at the computer on which you use MSN and that you have the following information ready:
 * Your Member ID
 * Your name and mailing address
 * The last four digits of the credit card associated with your account, or your Billing Telephone Number (BTN) (for verification purposes)
 * Any error codes that you have received from MSN

Keywords: kbhowto kbnetwork kbBroadBand kbmsn KB823390

Technology: kbHomeProdSearch kbIntellisyncMSN kbMSN800 kbMSN8BBand kbMSN8Dialup kbMSN8Search kbMSNAlerts kbMSNAuto kbMSNBBandSearch kbMSNCalendar kbMSNChat kbMSNcom kbMSNEnt kbMSNGroups kbmsnHotmail kbMSNHouse kbMSNMail kbMSNMailPOP3Win kbMSNMailSearch kbMSNMessangerSearch kbMSNMessenger kbMSNMobile kbMSNMoney kbMSNParent kbMSNPhoto kbMSNSafety kbMSNSearch kbMSNSearchEngine kbMSNShop kbMyMSN kbPictureItSearch

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