Microsoft KB Archive/191485

= ActiMates: Toshiba Tecra Does Not Connect to PC Pack Transmitter =

PSS ID Number: 191485

Article Last Modified on 11/21/2003

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The information in this article applies to:


 * Microsoft ActiMates Arthur 1.0
 * Microsoft ActiMates Barney 1.0
 * Microsoft ActiMates D.W. 1.0
 * Microsoft ActiMates PC Pack 2.0

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This article was previously published under Q191485



SYMPTOMS
When you use one of the ActiMates software titles listed in the applies to section of this article, you may not be able to establish a reliable connection between the ActiMates PC Transmitter and your computer.



CAUSE
This behavior can occur if you use a Toshiba Tecra laptop computer with a docking station that contains a MIDI port and sound card. The Toshiba Tecra computer has a PCI sound card that uses a Crystal Audio chip. This sound card does not support the External MIDI feature that is required to connect the ActiMates PC Transmitter to the computer.



RESOLUTION
To resolve this issue, contact Toshiba to inquire about obtaining the latest audio drivers for the PCI sound card.

For information about how to contact Toshiba, please see the following article in the Microsoft Knowledge Base:

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

