Microsoft KB Archive/838906

= You may be disconnected when you connect a Windows XP-based computer to a remote server through a VPN, and you use an external firewall device or a NAT device =

Article ID: 838906

Article Last Modified on 6/1/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you connect your Microsoft Windows XP-based computer to a remote server through a virtual private network (VPN) connection, and you use an external firewall device or a network address translation (NAT) device, you may be disconnected after about five minutes.



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows XP Service Pack 2.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbhotfixserver KB838906

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