Microsoft KB Archive/147420

Money: Err Msg: Money Is Unable to Load the File Xsnpc.dll

PSS ID Number: Q147420 Article last modified on 08-18-1998

WINDOWS:4.0,4.0a,5.0,98

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 98 == Microsoft Money versions 4.0, 4.0a, 5.0 for Windows 95 == 

= SYMPTOMS =

When you start Microsoft Money, you receive one of the following error messages:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

-or-

Msmoney caused an invalid page fault in module Kernel32.dll.

-or-

Msmoney caused an invalid page fault in module Tapi32.dll.

-or-

Money is unable to load the file ‘ .dll.’ Either the file is missing or your system is low on memory. First, try closing some other applications. If this doesn’t work, you may need to reinstall Money from your original product disks.

where .dll is one of the following:

Xsnpc.dll Xsisc.dll Xsmsn.dll Xsofc.dll Xsvsa.dll

= RESOLUTION =

To resolve these error messages, follow these steps:

  Make sure the Drivers= line in the [Boot] section of the System.ini contains Mmsystem.dll.   Make sure the following files exist only in the correct location, and have the correct date and size File Location Date Size (bytes) —- ——– —- ———— Tapi32.dll C:/11/95 11,776 Toolhelp.dll C:/11/95 12,112 where C is the letter of your hard disk drive. 

Additional Troubleshooting Steps
If the resolution does not end the error messages, one or more of the files listed in the resolution section could be corrupted.

To resolve this problem, extract another copy of the files from your Windows 95 programs disks or compact disc and replace the files.

Extracting Files
To extract the files, use the instructions below for your CD-ROM or floppy disks.

NOTE: The following instructions assume:


 * Your floppy drive is drive A
 * Your hard disk drive is drive C
 * Your CD-ROM drive is drive D
 * You installed Windows 95 in C:

Compact Disc:

  Click the Start button, and then click Run. </li>  In the Open box, type the following command and click OK: extract /l c:d:_03.cab toolhelp.dll </li>  When that file extracts, type the following command in the Open box and click OK: extract /l c:d:_11.cab tapi32.dll </li></ol>

Floppy Disks:

<ol style="list-style-type: decimal;">  Insert Disk 4 into your floppy drive. </li>  Click the Start button, and then click Run. </li>  Type the following command in the Open box: extract /l c:a:_04.cab toolhelp.dll </li>  When that file extracts, type the following command in the Open box and click OK: extract /l c:a:_11.cab tapi32.dll </li></ol>

= MORE INFORMATION =

For information about using the Extract command, type the following at an MS-DOS command prompt and press ENTER:

extract /?

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q138835 TITLE : Error Message: GP Fault in Mmsystem.dll

ARTICLE-ID: Q131746 TITLE : Cannot Start TAPI-Aware Programs

Additional query words: w_money extracted extracting corrupted 97 6.0 potato

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========================================================= Keywords : kbenv kberrmsg kbdta kbonline Version : WINDOWS:4.0,4.0a,5.0,98 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.