Microsoft KB Archive/187810

= H/PC Features Disabled Restoring Backup from Different H/PC =

Article ID: 187810

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

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This article was previously published under Q187810



SYMPTOMS
If you create a backup file on a Handheld PC (H/PC) running Windows CE 2.0 and then restore the backup file to a different model of H/PC, hot keys and other features specific to the second H/PC may no longer function properly.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Perform a hard reset on the H/PC. For information about how to perform a hard reset on the H/PC, please see your H/PC documentation.

WARNING: When you perform a hard reset on the H/PC, you erase all information stored on the H/PC.
 * 1) Connect the H/PC to the desktop computer.
 * 2) Follow the instructions on the screen to create a new partnership between the desktop computer and the H/PC.
 * 3) Synchronize the H/PC with the desktop computer.
 * 4) Install any additional programs you want to use on the H/PC.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
This problem does not occur if you restore a Windows CE 1.0 backup file to an H/PC running Windows CE 2.0.

Additional query words: wince handheld palm back up

Keywords: kbprb KB187810

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