Microsoft KB Archive/297365

= Input Method Editor is disabled when composing new messages in Outlook Web Access =

Article ID: 297365

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 1

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This article was previously published under Q297365



SYMPTOMS
When you are using Microsoft Outlook Web Access (OWA) and you open a new message window, Input Method Editor (IME) may be disabled for the To, Cc, Bcc, and Subject message header boxes.



CAUSE
This problem may occur if you are using Internet Explorer version 5.5 or later on Asian localized versions of Microsoft Windows 98 or Microsoft Windows 98 Second Edition. This problem has been verified to occur with the Korean localized version of Windows 98 Second Edition.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Korean version of this fix for Windows 98 Second Edition should have the following file attributes or later:   Date       Time     Version      Size    File name  Operating system 5/29/2001 11:38am  4.10.0.2223  42,951  Imm.dll    Windows 98 Second Edition



WORKAROUND
To work around this problem, click in the message body in the new message window, and then click the header boxes in which you want to type Asian characters.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbfix kbqfe kbprb KB297365

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