Microsoft KB Archive/297073

= The Creative Modem Blaster USB DE5670 May Not Work and the Computer May Hang =

Article ID: 297073

Article Last Modified on 7/4/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q297073



SYMPTOMS
On Windows 2000, when you attempt to dial by using a Creative Modem Blaster USB DE5670, your computer may hang and you may not receive any error messages. You may still access some items on the computer, but the response time is very slow. If you attempt to cancel the dial-up connection, the computer does not respond for up to several minutes.



CAUSE
This behavior can occur because the driver for the Creative Modem Blaster USB DE5670 is incompatible with Windows 2000.



RESOLUTION
To resolve this behavior, contact Creative Labs directly or refer to the following Creative Labs Web site for information about a possible driver update:

http://www.creative.com/support

NOTE: If you restart the computer and attempt to dial again, you may enable the modem to initialize and work properly.

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhardware kbprb KB297073

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