Microsoft KB Archive/264265

= SMTP: During Reinstallation Access Component Determines SMTP Gateway Is Already Installed =

Article ID: 264265

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Mail for PC Networks 3.2
 * Microsoft Mail for PC Networks 3.2a
 * Microsoft Mail for PC Networks 3.5
 * Microsoft Mail Gateway to SMTP 3.0
 * Microsoft Mail Gateway to SMTP 3.2

-



This article was previously published under Q264265



SYMPTOMS
After a user runs the install -r command on an MS Mail postoffice from the SMTP access component disk or the SMTP gateway disk to remove the access component or gateway, if the user attempts to reinstall the access component or gateway, the installation process may determine (incorrectly) that the access component or gateway is already installed.



RESOLUTION
When a user runs the install -r command, two files are modified on the MS Mail postoffice: the Master.glb and Network.glb files. The install -r command may not remove the access component or gateway completely. The user must send the Glb folder to Microsoft Product Support Services (PSS) so that PSS can modify the Glb folder.

Keywords: kbfaq kbprb KB264265

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.