Microsoft KB Archive/237263

= Encarta Encyclopedia 2000: Shortcut Menu Is Transparent When You Play a Video Clip =

Article ID: 237263

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237263



SYMPTOMS
When you right-click the screen when you play a video clip in Microsoft Encarta Encyclopedia 2000, the shortcut menu may appear transparent and be difficult to read.

NOTE: This issue occurs only with the DVD-ROM version of Encarta Encyclopedia 2000.



CAUSE
This behavior can occur if the following conditions are true:
 * The video adapter installed in your computer uses hardware overlay.

NOTE: To determine if the video adapter installed in your computer uses hardware overlay, contact the manufacturer of your video adapter.


 * You play the video clip in Full Screen Video mode.



RESOLUTION
To prevent this issue from occurring, do not play video clips in Full Screen Video mode.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Additional query words: multi multi-media media mm ee2k invisible movie

Keywords: kbbug kbdisplay kbpending kbui KB237263

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