Microsoft KB Archive/937222

= Description of account status for Zune subscriptions =

Article ID: 937222

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune Live
 * Zune software

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SUMMARY
This article describes MS Billing Accounts Subscriptions for Zune, and the account statuses that appear in CAP.



MORE INFORMATION
Note A Zune Support Agent cannot change a customer’s account status.

CAP uses the following account statuses:  Enabled

An enabled subscription is current and in good standing. All charges are processing successfully.

 Suspended

When a subscription is suspended, the following conditions apply :  The account may be locked to prevent the customer from adding additional subscriptions. Service is inaccessible. Billing is suspended.

Note Subscriptions are typically suspended because of a payment decline or a member violation. When a subscription is suspended, it should not be manually changed or modified in CAP.

To reactive a suspended subscription customers will need to update their credit card information so that the outstanding balance can be paid. After the credit card has been charged the account will be reactivated and the customer will be able to access their account. Expired

When a subscription is expired, the following conditions apply :  The subscription is pending cancellation. The subscription will cancel after its grace period.</li> Service is inaccessible.</li> Billing is stopped.</li></ul> </li> Canceled</li></ul>

Keywords: kbzunebilling kbexpertisebeginner kbpubtypekc kbzuneamericasportal kbhowto KB937222

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