Microsoft KB Archive/305040

= PowerPoint 2002 quits when you try to open a PowerPoint file =

Article ID: 305040

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition

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This article was previously published under Q305040



SYMPTOMS
When you attempt to open a PowerPoint presentation in Microsoft PowerPoint 2002, you receive the following error message, along with a dialog box that allows you to report the problem to Microsoft:

Microsoft PowerPoint 2002 has encountered a problem and needs to close. We are sorry for the inconvenience.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP Public Update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later:   Date          Time      Size        File name ---  04-Sep-2001   7:23:06   1,898,644   PowerPnt.msp After the hotfix is installed, the following file will have the listed attributes or later:   Date          Time  Version      Size       File name ---  30-08-2001    2:38  10.0.3228.0  5,974,336  Powerpnt.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: ppt2002 qfe crashes crash

Keywords: kbhotfixserver kbqfe kberrmsg kbopenfile kbbug kbfix kbofficexppresp1fix kbqfe KB305040

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