Microsoft KB Archive/817496

= Error Message: Combat Flight Simulator 2 Has Encountered a Problem and Needs to Close =

Article ID: 817496

Article Last Modified on 10/30/2007

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APPLIES TO

 Microsoft Combat Flight Simulator 2: WWII Pacific Theater, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional 

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SYMPTOMS
When you try to start Microsoft Combat Flight Simulator on a computer running the Microsoft Windows XP operating system, you may receive an error message that is similar to the following:

Combat Flight Simulator 2 has encountered a problem and needs to close. We are sorry for the inconvenience.

When you click Click Here, you may receive the following details, where  may vary:

Error Signature AppName: cfs2.icd

AppVer: 7.50.0.917

ModName: cfs2.icd

ModVer: 7.50.0.917

Offset:



CAUSE
This issue may occur when one or more of the following conditions are true:
 * Your CD-ROM drive is not compatible with the program.
 * You are using a copy of the original program CD-ROM.
 * You are not logged on to the computer as a user with Administrative rights.
 * You are running a Windows XP Home account where the fast user switching feature is enabled.



RESOLUTION
To resolve this issue, use one or more of the following methods in the order that they appear.

Method 1: Verify the Game CD Is Inserted in the CD-ROM drive
Verify that the game CD-ROM is in the CD-ROM drive. If it is not, insert the original game CD-ROM into your CD-ROM drive, and then restart the program.

NOTE: Because these Microsoft games are copy-protected programs, you must insert the game CD-ROM into your CD-ROM drive to run the program. This is also true if you copy the contents of the game CD-ROM to a hard disk, server, or other storage device and then install the game from this storage device. If you are using a copied game, use the original game CD-ROM to install or start the game. If the issue continues to occur, go to the next method.

Method 2: Use a Clean Boot Procedure to Restart the Computer
When you start Windows with a typical startup, several programs start automatically and run in the background. These programs may include third-party antivirus programs and system utility programs. When you try to run one of the games that are listed at the beginning of this article, these programs may interfere with the game. If this behavior occurs, you can use a clean boot (clean start) to start your computer before you play a game to prevent these programs from starting automatically. To restart your computer using a clean start procedure, follow these steps:

Step 1: Restart Your Computer Using a Clean Start Procedure
 Click Start, and then click Run.</li> In the Open box, type msconfig, and then click OK.</li> In the System Configuration Utility dialog box, click Selective Startup, and then click to clear the following check boxes:  Process SYSTEM.INI file</li> Process WIN.INI file</li> Load Startup Items</li></ul> </li> Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.</li> Click OK, and then click Restart.</li> Start Combat Flight Simulator.</li></ol>

Step 2: Return Your Computer to a Typical Startup State
<ol style="list-style-type: lower-alpha;"> Repeat steps a through b of Step 1.</li> In the System Configuration Utility dialog box, click Normal Startup.</li> Click OK, and then click Restart.</li></ol>

If the issue continues to occur after Step 1, go to the next method.

Method 3: Log On As a User with Administrative Rights
Log off the computer, and then log on to the computer as a user with administrative rights. Try to start Combat Flight Simulator. If the issue continues to occur, go to the next method.

Method 4: Obtain the Windows XP Fix
If you have the fast user switching feature enabled, download and install the patch file. To do so, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?familyid=eae20f0f-c41c-44fe-84ce-1df707d7a2e9&displaylang=en1

NOTE: To install this patch, you must log on to Windows using an account with administrative rights. If the issue continues to occur, go to the next method.

Method 5: Obtain Macrovision Update
To download and install this update, visit the following Macrovision Web site: http://www.macrovision.com/promolanding/7352.htmNOTE: To download and install this update, you may have to be logged on as a user with administrative rights. If the issue continues to occur, go to the next method.

Method 6: Install and Then Start the Game from a Different CD-ROM Drive or DVD-ROM Drive
If this issue continues to occur, your CD-ROM drive may not be able to read the game CD-ROM. Try to install the game from a different CD-ROM or DVD drive on the same computer or a different computer. If the installation is successful, and you can start the game in this test, the problem may be that the original CD-ROM or DVD-ROM drive cannot read the game CD-ROM.

Additional query words: setup installation

Keywords: kbsetup kbprb kberrmsg KB817496

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