Microsoft KB Archive/298546

= PRB: Business Desk Fails to Start and Event ID 4101 Occurs When You Install Commerce Server 2000 SP1 =

Article ID: 298546

Article Last Modified on 10/21/2002

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APPLIES TO


 * Microsoft Commerce Server 2000 Standard Edition

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This article was previously published under Q298546



SYMPTOMS
After you install Commerce Server 2000 Service Pack 1 (SP1), the Business Desk may fail to start. The following error message occurs in the Application event log when you install SP1:

Event id: 4101 Source: Commerce Server 2000

Commerce Server: [DBNETLIB][ConnectionOpen(Connect).]SQL Server does not exist or access is denied.



CAUSE
SQL Server services must be running when you install Commerce Server 2000 SP1.



RESOLUTION

 * 1) Uninstall SP1 from Add/Remove Programs, and then restart your computer.
 * 2) Verify that SQL Server services are started.
 * 3) Reinstall SP1.

Additional query words: cs2k install sp1

Keywords: kbfix kbprb KB298546

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