Microsoft KB Archive/945783

= Error message when you try to install an earlier operating system in Windows Preinstallation Environment 2.0: &quot; has failed with the error code (0x800004005)&quot; =

Article ID: 945783

Article Last Modified on 12/18/2007

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APPLIES TO


 * Microsoft Windows Preinstall Environment (WinPE) 32-bit
 * Microsoft Windows Preinstall Environment (WinPE) 64-bit

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SYMPTOMS
In Windows Preinstallation Environment (Windows PE) 2.0, you try to install an earlier operating system, such as Windows Server 2003 or Windows XP. Then, you receive the following error message during the installation:

has failed with the error code (0x800004005).

For more information, please contact the system administrator or helpdesk operator.

This problem occurs if the system has two or more raw disks.

This problem also occurs when you try to deploy an earlier operating system by using Microsoft System Center Configuration Manager (SCCM) 2007.

Note SCCM 2007 also uses Windows PE 2.0.



CAUSE
This problem occurs because of a problem in Windows PE 2.0. This problem occurs when Windows PE 2.0 distinguishes between the raw disks for the system partition. If system has more than one raw disk, the function that is used to obtain system partition information returns false information.



RESOLUTION
A hotfix is available to resolve this problem. After you install this hotfix, follow these steps:  To manually extract the files to a temp location, run the following commands:



Expand -f:* \Windows6.0-KB945783-x86.msu



Expand -f:* \Windows6.0-KB945783-x86.cab

 To mount the Winpe.wim file, run the Imagex.exe tool together with the following command:

IMAGEX.EXE /mountrw  1

 Copy the updated Winload.exe file and the updated Winresume.exe file to the System32\boot directory of the mounted Winpe.wim file.

Note The x64 version of the hotfix has an additional file that is named Winload.efi. You must also copy the Winload.efi file to the System32\boot directory. Copy the updated Setbcdlocale.dll to the System32 directory of the mounted Winpe.wim file. To unmount the Winpe.wim file, use the Imagex.exe tool together with the /commit syntax to run the following command:

IMAGEX.EXE /commit



Note If the Winpe.wim file is in an SCCM 2007 environment, you must update the distribution points.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows PE 2.0, x64-based versions
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about SCCM 2007, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/configmgr/default.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824994 Description of the contents of Windows XP Service Pack 2 and Windows Server 2003 software update packages

Additional query words: Vista

Keywords: kbfix kbexpertiseadvanced kbqfe kbhotfixserver KB945783

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