Microsoft KB Archive/259780

= OFF2000: Error Message: There Was a Problem Saving Your Profile to the Server =

Article ID: 259780

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Developer Edition

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This article was previously published under Q259780



SYMPTOMS
When you use the Save My Settings Wizard in Office 2000, you receive the following error message and you cannot save your settings to the Internet:

There was a problem saving your Profile to the server. To attempt to save your profile to the server again, click on Next.

Note To start the Save My Settings Wizard if you have it installed, click Start, point to All Programs (Programs), point to Microsoft Office Tools, and then click Save My Settings Wizard.



CAUSE
This behavior occurs because the service to store your profile settings on the Internet is no longer available.



RESOLUTION
To resolve this problem, remove the Save My Settings Wizard, and install the Microsoft Office 2000 Profile Wizard.

To remove the Save My Settings Wizard, follow these steps:
 * 1) Quit all Office 2000 applications.
 * 2) Click Start, and then click Control Panel.
 * 3) Click Add or Remove Programs.
 * 4) Click Change or Remove Programs.
 * 5) In the Currently installed programs list, click Microsoft Office Save My Settings Wizard, and then click Remove.

Microsoft Office 2000 Profile Wizard
With this Wizard you can save Office 2000 user settings to a profile settings (.ops) file, or you can restore settings previously saved in an .ops file. You can then use the Wizard to transfer your settings from one computer to another.

For additional information about how to obtain and use the Microsoft Office 2000 Profile Wizard, click the following article number to view the article in the Microsoft Knowledge Base:

816003 OFF2000: Description and Use of the Microsoft Office 2000 Profile Wizard

Keywords: kbprb kbinfo KB259780

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