Microsoft KB Archive/277784

= &quot;HIDSERV&quot; Error Message on Suspend When Using an IBM Rapid Access III Keyboard =

Article ID: 277784

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q277784



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you are using an IBM Rapid Access III keyboard, you may receive the following error message when you initiate Suspend mode:

Hidserv has caused an error in kernel32.dll

Hidserv will now close

If you continue to experience problems, try restarting your computer.

Clicking OK clears the dialog box and allows the suspend process to finish.

This problem occurs only on localized versions of Windows Millennium Edition (Me) that use a double-byte character set (DBCS) such as Japanese or Chinese.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Version      Size    File name 10/20/2000 05:33p  4.90.3002.0  17,680  Hidserv.exe NOTE: This problem occurs only after you apply a previous Hidserv.exe fix on DBCS versions of Windows Me. The original fix has the following file attributes:   Date        Time    Version      Size    File name 08/17/2000 06:36p  4.90.3001.0  17,680  Hidserv.exe For additional information about the issue that this original fix addresses, click the article number below to view the article in the Microsoft Knowledge Base:

271376 'HIDSERV' Error Message After Hibernation with IBM Rapid Access III Keyboard



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Additional query words: HWKEY kkernel32 dll hidserv

Keywords: kbhotfixserver kbqfe kbfix kbhardware kbkern32dll kbprb kbqfe KB277784

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