Microsoft KB Archive/181000

= Money: Online Services Not Responding with Dial-Up Networking =

Article ID: 181000

Article Last Modified on 1/22/2007

-

APPLIES TO


 * Microsoft Money 99 Standard Edition
 * Microsoft Money 98 Standard Edition
 * Microsoft Money 98 Deluxe Edition
 * Microsoft Money 98 Financial Suite Edition

-



This article was previously published under Q181000



SYMPTOMS
If the Remote Winsock Client is enabled when you are establishing a dial-up connection, you may receive the following error message:

Online Services is not responding. Please try again later, or call Online Services Customer Support. You can find the number on the Contact Information tab in the Online Banking area.

You will receive this error after Money appears to stop responding in the Initializing & Contacting Server stage of the Call Progress dialog box.



CAUSE
This error message occurs when the Remote Winsock Client is enabled when you are establishing a dial-up connection.



RESOLUTION
To resolve this problem, disable Remote Winsock if you are establishing dial-up connections directly to the Internet, including connections via Internet Service Providers (ISPs) and dial-up connections to MSN.

Check If You Are Running Remote Winsock
First, check if you are running Remote Winsock. To do this, follow these steps:  Click the Start button, point to Find, and then click Files Or Folders. In the Name box, type the following:

Wsock32.dll

 In the Look In box, type the following:

C:\

 Click Find Now. In the list of found files, right-click Wsock32.dll and then click Properties on the shortcut menu. Click the Version tab and check the properties of Wsock32.dll. If you are using the Microsoft Remote Winsock, the Version tab shows the following:

Version: 2.0

Description: Microsoft Remote Windows Socket 32-Bit DLL

</li> Click Cancel when done.</li></ol>

Disabling Remote Winsock
To disable Remote Winsock, follow these steps:
 * 1) Click the Start button, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click the WSP Client icon.
 * 3) Click to clear the Enable Winsock Proxy Client check box, and then click OK.
 * 4) If instructed, restart your computer.

<div class="moreinformation_section">

MORE INFORMATION
The Remote Winsock Client looks to the local area network (LAN) connection for all TCP/IP traffic and ignores a modem connection. The Remote Winsock Client ships with Microsoft Proxy Server.

Additional query words: w_money 6.0 7.0 hat dial up dialup

Keywords: kbenv kberrmsg kbnetwork kbonline kbprb KB181000

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.