Microsoft KB Archive/179672

= OFF98: Type 10 Error and Quit Starting Microsoft Query =

Article ID: 179672

Article Last Modified on 10/2/2002

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APPLIES TO


 * Microsoft Office 98 for Macintosh

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This article was previously published under Q179672



SYMPTOMS
When you start Microsoft Query, you may receive the following error message:

The application "Microsoft Query" has unexpectedly quit, because an

error of type 10 occurred.

You should save your work in other open applications and restart the

computer.



CAUSE
This problem may occur if the following conditions are true:

 You have installed Microsoft Office 98 Macintosh Edition on your computer by dragging the Microsoft Office 98 folder to your hard disk, but you have not yet run any of the following programs included in Microsoft Office 98 Macintosh Edition:

Microsoft Excel 98 Macintosh Edition

Microsoft Word 98 Macintosh Edition

Microsoft PowerPoint 98 Macintosh Edition

-and- You start Microsoft Query by double-clicking the icon in the Microsoft Office 98:Office folder.

Specifically, the problem occurs because files required by Microsoft Query are not completely installed until you run one of the Office programs. When you run any of these programs, the first run installation process finishes installing Microsoft Office 98 and all of the Office support files.



RESOLUTION
To resolve this problem, start Microsoft Excel 98 Macintosh Edition, Microsoft Word 98 Macintosh Edition, or Microsoft PowerPoint 98 Macintosh Edition. As soon as the program starts successfully, quit the program. You can then run Microsoft Query.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
When you install Microsoft Office 98 Macintosh Edition by dragging the Microsoft Office 98 folder to your hard disk, some of the files used by the programs are not copied to the System Folder. When you run any of the Office programs, the Microsoft Office first run installation process automatically completes the installation of the necessary files, and you can run the programs. For additional information about the first run installation process, please see the following article in the Microsoft Knowledge Base:

179217 OFF98: Using First Run Installation to Troubleshoot Mac Office

If you install Microsoft Query from the Value Pack and attempt to run it before you run any of the other programs included in Microsoft Office 98 Macintosh Edition, you receive the error message described in this article.

Additional query words: OFF98

Keywords: kberrmsg kbbug kbsetup KB179672

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