Microsoft KB Archive/155968

ISC Merchants Sharing Address May Be Paid Incorrectly

PSS ID Number: Q155968 Article last modified on 12-13-1997

3.0 3.0a 4.0 4.0a 5.0

WINDOWS

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========================================================= 3.0 3.0a 4.0 4.0a 5.0 WINDOWS KBUSAGE kbonline

= SUMMARY =

If different merchants use the same address, an electronic payment can be sent to the wrong payee. This applies to Online Bill Payment through Intuit Service Center (ISC).

= MORE INFORMATION =

When ISC receives a payment request from a customer, a process merges payee’s who are ISC standard merchants. This merge compares the first letter of the merchant name, address, and zip code; it then assigns a merchant ID to the payee this tells Money to associate subsequent payments to the assigned merchant ID.

Merchants often arrange to have payments sent to a processing center. Several merchants may use the same, or similar address, known as a lockbox. When payees are merged to an ISC standard merchant who shares the same lockbox as another merchant with the same first letter, the payee could be merged with an incorrect merchant name.

When this happens a payment to merchant “Candy” could be merged with merchant “Chocolate” if the payees share the same lockbox.

In all future payments, Money retains the payee name you entered but sends ISC the merchant number rather than your payee information. Under these circumstances, you may recognize the payee as originally created, though the payee merchant name could be different on ISC’s system.

Example
ISC has two standard merchants that receive payments at the following address:

ABC, PO Box 9999, AnyTown, USA, 00000

-and-

ACD, PO Box 9999, AnyTown, USA, 00000

You request a payment to merchant ACD. The merge process may recognize merchant ACD as merchant ABC and assign subsequent payments to ABC.

= RESOLUTION: =

If you have one of the merchants named below in your payee list, you must take the following steps to ensure that payments are sent to the correct merchant:


 * 1) Determine if you have created a payee for one of the merchant’s identified in the Affected Merchant List below.
 * 2) Create a new payee for the payees’ identified.
 * 3) Delete the old/existing payee from your payee list.

For more information about how to perform these task in your version of Money, see your Money printed documentation or online Help.

= Affected Merchant List =

Address and Merchants
3120 BRECKINRIDGE BLVD DULUTH GA 30199 COMMON SENSE SHAREHOLDERS SERVICES COMMON SENSE TRUST PFS SHAREHOLDERS SERVICES PRIMERICA LIFE INSURANCE CO

PO BOX 1003 TOTOWA NJ 07511 MARK SHALE MANDEE

PO BOX 9720 MACON GA 31297/MONOGRAM BANK APPLE CREDIT PLAN CASUAL CORNER CHASE PITKIN CREATIVE COMPUTERS COUSINS WAREHOUSE(DEPT50 DISNEY STORE GE CAPITAL APPLIANCE FINANCE GE CAPITAL AUTO LEASE HECHINGER HOME DEPOT HUGH M WOODS IBM CREDIT CORP IKEA JOSEPH A BANKS KNOX LUMBER MALL CARD(DEPT60) MARIANNE/STUART MITSUBISHI ELECTRIC MONOGRAM CREDIT CARD OFFICE DEPOT SAMS CLUB(DEPT77) SNAPPER SOMERVILLE LUMBER(DEPT34) TECHNOLOGY CARD EXXON

PO BOX 9721 MACON GA 31297/MONOGRAM BANK EXXON

PO BOX 9722 MACON GA 31297/MONOGRAM BANK ETHAN ALLEN(DEPT66) EXXON HOME QUARTERS(DEPT34 HOME DEPOT(DEPT51)

PO BOX 9723 MACON GA 31297/MONOGRAM BANK EXXON FINGERS(DEPT 32) FORTUNOFF(DEPT32) SAM’S CLUB SAN DIEGO CARPET SNAPPER

PO BOX 9724 MACON GA 31297/MONOGRAM BANK EXXON HOME DEPOT SAM’S CLUB

PO BOX 9725 MACON GA 31297/MONOGRAM BANK EXXON HOME DEPOT

PO BOX 9726 MACON GA 31297/MONOGRAM BANK EXXON HOME DEPOT OFFICE DEPOT

PO BOX 9727 MACON GA 31297/MONOGRAM BANK DISNEY STORE EXXON

PO BOX 9728 MACON GA 31297/MONOGRAM BANK EXXON

PO BOX 9729 MACON GA 31297/MONOGRAM BANK EXXON HOME DEPOT

PO BOX 40000 HARTFORD CT 06151 CALS-FLEET BANK(DEPT757) CONNECTICUT POST(DEPT393) CONNECTICUT STUDENT LOAN FOUNDATION(DEPT735) CONNECTICUT TELEPHONE

PO BOX 80000 HARTFORD CT 06180/FLEET BANK CAMPUS LINK COMMUNICATIONS CONNECTICUT POST CONNECTICUT TELEPHONE CONNECTICUT LIGHT & POWER CONNECTICUT MOBILCOM INC CONNECTICUT MUTUAL CONNECTICUT WATER CO

PO BOX 94020 PALATINE IL 60094 IDAPP/BTI NBD NORTHMOOR COUNTRY CLUB(DEPT852-0200W) NORTHWESTERN UNIVERSITY(DEPT857-0350W)

PO BOX 11407 BIRMINGHAM AL 35246 ALLIANCE MORTGAGE AMSOUTH ANN TAYLOR MARCUS CABLE MARCH OF DIMES MASADA SECURITY MCRAES MOBILE COMM PARISIAN PROTECTIVE LIFE INS RELIANCE STANDARD LIFE INS VIACOM CABLE VIACOM CABLE

PO BOX 79001 DETROIT MI 48279/MICHIGAN NATIONAL BANK BLOOMFIELD TOWNSHIP CAPITAL RESERVE CELLNET CHRYSLER SERVICE CITY ENVIRORMENTAL CITY OF ROCHESTER HILLS CORNING CLINICAL LAB JACOBSON MICHIGAN STATE UNIVERSITY MICHIGAN NATIONAL BANK NISSAN SECURITY CONTRACT NORWEST MORTGAGE

PO BOX 1182112 COLUMBUS OH 43218 FRED MEYERS FUTURE SHOP THE CHILDREN’S PLACE THE CATALOG ACCOUNT

PO BOX 182507 COLUMBUS OH 43218 LANE BRYANT LERNER LIMITED

PO BOX 5956 CAROL STREAM IL 60197 BERGNERS BOSTON STORE

PO BOX 620000 ORLANDO FL 32891/SUNTRUST BANK ORANGE-CO OF FLORIDA INC ORANGE COUNTY PUBLIC UTILITIES ORANGE LAKE COUNTRY CLUB ORLANDO UTILITIES COMMISSION

PO BOX 61000 SAN FRANCISCO CA 94161 FIREMAN’S FUND(DEPT #1907) FIRST REPUBLIC(DEPT #1275) FOUNDATION HEALTH(FILE #72747)

7550 JANES AVE #202 WOODRIDGE IL 60517-0001 WINDRIDGE COURT CONDO ASSOC WESTMERE GLEN TOWNHOME ASSOC

PO BOX 620000 ORLANDO FL 32891 ORANGE-CO OF FLORIDA INC ORANGE COUNTY PUBLIC UTILITIES ORANGE LAKE COUNTRY CLUB ORLANDO UTILITIES COMMISSION

Microsoft has confirmed this to be a problem in Money versions 3.0, 3.0a, 4.0, 4.0a, 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

For related information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q153854 TITLE : Potential Problems Using Multiple Accounts for Same Payee

KBCategory: KBUSAGE KBSubcategory: KBONLINE

Additional query words: w_money PO lockbox wrong incorrect credit credited paid pay incorrectly Pay On-Line 3.0, 3.0a Rollerbob

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========================================================= Keywords : kbonline Version : 3.0 3.0a 4.0 4.0a 5.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.