Microsoft KB Archive/945554

= Information Store Service Does Not Start With Error &quot;Failed because of a transient communication error with the Windows cluster service&quot; =

Article ID: 945554

Article Last Modified on 11/27/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Standard Edition
 * Microsoft Exchange Server 2007 Enterprise Edition

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Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
On the Exchange 2007 cluster continuous replication (CCR) cluster or the Exchange 2007 standby continuous replication (SCR) cluster, you run the command:

move-clusteredmailboxserver -targetmachine 



Result
The cluster does fail over but the information store service does not start. You receive the error message: &quot;Failed because of a transient communication error with the Windows cluster service&quot;.

Additionally, the following event is logged in the Application event log on the passive node:

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 5000

Description: Unable to initialize the Microsoft Exchange Information Store service. Failed to find the working directory parameter from the registry - Error 0x80004005



Cause
On the passive node, the value &quot;Working Directory&quot; was missing from the registry under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem



Resolution
1. On the Active node, start Registry Editor and navigate to the location:

'''HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem

'''2. Note the value of the key &quot;Working Directory&quot;.

3. On the passive node, start Registry Editor and navigate to the location:

'''HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem

4. Create a string value (REG_SZ) and give it the name: Working Directory'''.

5. Edit it to give it the value that you noted from the active node for the same key in step 1.

6. Restart the Cluster service on the passive node.



MoreInformation


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Keywords: kbnomt kbrapidpub KB945554

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