Microsoft KB Archive/937679

= Office 2003 Web Components updates do not apply to all versions of Office Web Components =

Article ID: 937679

Article Last Modified on 6/29/2007

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APPLIES TO


 * Microsoft Office Web Components

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SYMPTOMS
Not all Microsoft Office 2003 Web Components updates apply to some versions of Office Web Components. When you try to apply an Office Web Components update, you receive the following error message:

The expected version of the product was not found on your system.

The following text appears at the end of the Ohotfix .log file: The update ended with status code: 1642.

Finished processing the update on  at.

Encountered error 1642 while updating.

FindError result: failed

Error 1642 not ok to report to Setup Watson.

The following text appears at the end of the Ohotfix _Msi.log file: MSI (s) (0C:A8) [ : Product: Microsoft Office 2003 Web Components - Update '{3A494A73-0731-48A6-B705-3965382F86D6}' could not be installed. Error code 1642. Additional information is available in the log file C:\DOCUME~1\ \LOCALS~1\Temp\OHotfix\OHotfix(#####)_Msi.log.

MSI (s) (0C:A8) [ ]: Note: 1: 1708

MSI (s) (0C:A8) [ ]: Note: 1: 2729

MSI (s) (0C:A8) [ ]: Note: 1: 2729

MSI (s) (0C:A8) [ : Product: Microsoft Office 2003 Web Components -- Installation failed.

MSI (s) (0C:A8) [ ]: Attempting to delete file C:\WINDOWS\Installer\4a183.msp

MSI (s) (0C:A8) [ ]: MainEngineThread is returning 1642

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

C:\WINDOWS\Installer\4a181.msi

MSI (c) (20:C4) [ ]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (20:C4) [ ]: MainEngineThread is returning 1642

Additionally, the update is not offered when you visit the Microsoft Update Web site or the Microsoft Office Update Web site in order to download an Office Web Components update.



CAUSE
This issue occurs when you have installed Office Web Components version 3 or earlier from the Microsoft Download Center or from the SQL Server 2005 CD-ROM. Then, you try to install an Office Web Components update that was released before Microsoft Office 2003 Service Pack 3 (SP3) was released.



RESOLUTION
To resolve this issue, use one of the following procedures:

Install Office Web Components version 4 from the Download Center
You must install Microsoft Office 2003 Web Components version 4 on your computer. Visit the following Microsoft Download Center Web page in order to download and install Office Web Components version 4:

http://www.microsoft.com/downloads/details.aspx?FamilyID=7287252c-402e-4f72-97a5-e0fd290d4b76

When Office Web Components version 4 is installed, visit the Microsoft Update Web page in order to install any updates for Office Web Components:

http://update.microsoft.com/microsoftupdate/v6/default.aspx

Install Office Web Components from the Office 2003 CD
You must install Office Web Components from the Office 2003 CD first. Then, install the Office 2003 SP2 update. To do this, follow these steps according to the operating system that you are using:

Windows Vista

 * 1) Click Startvistastartbutton.jpg], type programs and features in the Start Search box, and then press ENTER.
 * 2) In the list of programs, click the version of Office 2003 that is installed on the computer, and then click Change.
 * 3) Click Add or Remove Features, and then click Next.
 * 4) Select the Choose advanced customization of applications check box, and then click Next.
 * 5) Expand Office Shared Features.
 * 6) Click Office 2003 Web Components, and then click Run all from my computer.
 * 7) Click Update, and then follow the instructions that appear on the screen in order to finish the installation.

Microsoft Windows XP

 * 1) Click Start, click Run, type appwiz.cpl, and then click OK.
 * 2) In the Currently installed programs list, select the version of Office 2003 that is installed on the computer, and then click Change.
 * 3) Click Add or Remove Features, and then click Next.
 * 4) Select the Choose advanced customization of applications check box, and then click Next.
 * 5) Expand Office Shared Features.
 * 6) Click Office 2003 Web Components, and then click Run all from my computer.
 * 7) Click Update, and then follow the instructions that appear on the screen to finish the installation.

When Office Web Components is installed, visit the Microsoft Update Web page in order to install any updates for Office Web Components:

http://update.microsoft.com/microsoftupdate/v6/default.aspx



How to determine the version of Office Web Components
To determine the version of Office Web Components that you have installed, follow these steps:

Windows XP

 * 1) Click Start, click Run, type appwiz.cpl, and then click OK.
 * 2) In the Currently installed programs list, select Microsoft Office 2003 Web Components, and then click Click here for support information.

Note The line that is titled Version indicates the version of Office Web Components. If the version begins with 11, the installed version of Office Web Components is version 3. Office Web Components will be updated by Office 2003 updates. If the version begins with 12, the installed version of Office Web Components is version 4. Office Web Components will be updated by 2007 Office System updates.

Additional query words: OWC2003 Off2003 Off11 OWC

Keywords: kbsetup kbinstallation atdownload kbexpertiseinter kbtshoot kbprb KB937679

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