Microsoft KB Archive/816860

= E-mail message is not delivered when you expect after you configure a delayed delivery in the message options =

Article ID: 816860

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
When you configure the delivery options of an e-mail message to defer its delivery time, the message is not received by the recipient after the time that you specified.



CAUSE
This issue may occur if one of the following conditions are true:
 * The Exchange 2000 computer has not been restarted for 50 days or longer.
 * The Exchange 2000 computer time has been changed or has drifted by a large amount.

The code that Exchange 2000 uses to calculate the elapsed time for deferred message delivery determines that time based on the number of elapsed milliseconds (the GetTickCount timer) since Microsoft Windows has started instead of the current operating system time. However, GetTickCount has a time limit of approximately 50 days, after which it returns to zero. Additionally, if the operating system time is changed, it does not affect this timer, and an incorrect time calculation for the deferred message may occur.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Phatq.dll

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name --- 03-Apr-2003 23:10  6.0.6450.0        495,616  Phatq.dll

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



WORKAROUND
To work around this problem, restart the Exchange 2000 computer.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4septbarFix XCCC

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB816860

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