Microsoft KB Archive/936455

= Error message when a domain-joined Windows XP Professional client computer establishes a security channel to a domain controller server computer that is then restarted: &quot;STATUS_ACCESS_DENIED&quot; =

Article ID: 936455

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional

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SYMPTOMS
A Microsoft Windows XP Professional domain-joined client computer may start to reject Message Queuing commands, and you may receive the following error message:

STATUS_ACCESS_DENIED

This problem occurs if the following conditions are true:
 * The Windows XP domain-joined client computer establishes a security channel to a domain controller server computer.
 * The domain controller server computer is restarted after the Windows XP client establishes a security channel to the domain controller.



CAUSE
This problem occurs because the Netlogon authentication data has become stale, and the client computer does not reset its security channel. The client computer continues to try to use invalid authentication data.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Professional Service Pack 2 (SP2) installed on the computer.

For more information about how to obtain Windows XP Professional Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, manually reset the security channel on the client computer. To do this, use one of the following methods.

Method 1
Log on to the client computer.

Method 2
Perform a network activity that would cause the client computer to reset its security channel. For example, run a script that resembles the following script. (This script obtains the status of the client computer.) ServiceController svc = new ServiceController(&quot;MQSIDispatcher&quot;); //MQSIDispatcher is a Service on machines) svc.MachineName = this.sNodeName; //nodename is the clientnodename string sMqsiDispatcherStatus = svc.Status.ToString; //get the remote status of this service

Method 3
Restart the client computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: xp msmq message secure channel reboot lsasrv LsaICLookupSidsWithCreds

Keywords: kbpubtypekc kbqfe kbhotfixserver KB936455

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