Microsoft KB Archive/256085

= Prompted to Disconnect When You Quit Internet Explorer 5 =

Article ID: 256085

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0

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This article was previously published under Q256085



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you quit Internet Explorer, you may be prompted to close the connection to Internet Explorer even though you have cleared the Disconnect when connection may no longer be needed check box.



CAUSE
This behavior can occur if the Encompass software is loaded. This software loads at startup on some computers (such as some Micron, Dell, and Toshiba computers).



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Remove the Encompass entry from the following registry key and then restart the computer:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prompts autodisconnect

Keywords: kbprb kb3rdparty KB256085

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