Microsoft KB Archive/813506

= OL2002: &quot;The Value for Appointment Busy Status Is Not Valid&quot; Error Message When You Try to Open an Appointment =

Article ID: 813506

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you try to open an appointment in your Outlook Calendar, you may receive the following error message and the appointment does not open:

Can't open this item. The value for Appointment Busy Status is not valid. Check your code.



CAUSE
This problem occurs if the Busy Status of your appointment has been set to an invalid value.

Valid values for the Busy Status are 0 (Free), 1 (Tentative), 2 (Busy), or 3 (Out of Office). Any other value causes the error message described in the &quot;Symptoms&quot; section of this article.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

Step 1: Install the Fix
After you obtain the fix from Microsoft Product Support Services, install this fix appropriate to your situation. The English version of these fixes will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Client Fix
  Date          Time       Size        File name 24-Jan-2003  14:48:29   2,393,096   Outlook.msp

Full File Fix
  Date          Time       Size        File name --  24-Jan-2003   16:17:02   5,208,592   Outloolff.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:   Date          Time       Version       Size        File name ---  08-Aug-2002   19:22:19   10.0.4406.0     137,800   Impmail.dll 19-Sep-2002  13:23:05   10.0.4517.0     105,032   Envelope.dll 11-Oct-2002  14:14:24   10.0.4608.0      92,744   Outlmime.dll 08-Nov-2002  13:47:31   10.0.4705.0     121,416   Outlph.dll 25-Nov-2002  10:50:20   10.0.4721.0      47,688   Recall.dll 09-Jan-2003  14:31:38   10.0.4907.0     346,696   Exsec32.dll 23-Jan-2003  17:04:52   10.0.4921.0     543,304   OutlCM.dll 23-Jan-2003  17:04:55   10.0.4921.0   6,314,568   Outllib.dll 23-Jan-2003  17:04:58   10.0.4921.0      47,688   Outlook.exe

Step 2: After You Install the Fix
After you have installed the fix, the Calendar Free-Busy time may show as a black bar in Daily view. The black bar is an indication that the particular item is damaged and that Outlook has changed the status to Tentative.

To correct this problem, you must open the item, edit the status, and then save the appointment. After you complete this step, the status color will be set correctly.

Note Microsoft highly recommends that you restart Outlook with the /cleanfreebusy switch to update the Free/Busy information. To do this, quit Outlook, click Start, and then click Run. In the Open box, type Outlook /cleanfreebusy, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kberrmsg kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB813506

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