Microsoft KB Archive/813949

= OL2002: Remote Mail Downloads Headers for Deleted Messages =

Article ID: 813949

Article Last Modified on 10/11/2005

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
In Outlook 2002, your message header may reappear after you delete an e-mail message. This may occur under the following scenario:
 * 1) You are offline and you are using Remote Mail.
 * 2) You download two or more e-mail messages to your Inbox..
 * 3) You delete one of those e-mail messages in your Inbox.



CAUSE
This issue may occur if you work offline and use Remote Mail to decide which e-mail messages that you want to download. After you have synchronized with the Exchange Server computer, the header of the deleted message is no longer downloaded.

The issue does not occur if you delete all the messages in your Inbox.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 01-Mar-2003 02:52  3,136,608  Outlookop.msp  (client patch) 01-Mar-2003 06:15  6,987,136  Outlookff.msp  (full file patch) After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following tables.

Outlookop.msp (Client Patch)
  Date         Time   Version       Size       File name -  19-Sep-2002  16:23  10.0.4517.0     105,032  Envelope.dll 09-Jan-2003 17:31  10.0.4907.0     346,696  Exsec32.dll 08-Aug-2002 22:22  10.0.4406.0     137,800  Impmail.dll 27-Feb-2003 20:56  10.0.5025.0     543,304  Outlcm.dll 20-Feb-2003 20:20  10.0.5018.0   6,314,568  Outllib.dll 11-Oct-2002 17:14  10.0.4608.0      92,744  Outlmime.dll 27-Feb-2003 20:57  10.0.5025.0      47,688  Outlook.exe 08-Nov-2002 16:47  10.0.4705.0     121,416  Outlph.dll 25-Nov-2002 13:50  10.0.4721.0      47,688  Recall.dll

Outlookff.msp (Full File Patch)
  Date         Time   Version      Size       File name 19-Sep-2002 16:23  10.0.4517.0    105,032  Envelope.dll 09-Jan-2003 17:31  10.0.4907.0    346,696  Exsec32.dll 08-Aug-2002 22:22  10.0.4406.0    137,800  Impmail.dll 27-Feb-2003 20:56  10.0.5025.0    543,304  Outlcm.dll 20-May-2002 23:27  10.0.4115.0    100,680  Outlctl.dll 20-Feb-2003 20:20  10.0.5018.0  6,314,568  Outllib.dll 11-Oct-2002 17:14  10.0.4608.0     92,744  Outlmime.dll 27-Feb-2003 20:57  10.0.5025.0     47,688  Outlook.exe 08-Nov-2002 16:47  10.0.4705.0    121,416  Outlph.dll 25-Nov-2002 13:50  10.0.4721.0     47,688  Recall.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.



MORE INFORMATION
To use Remote Mail, you must set up your computer to connect with your e-mail server. Then, connect and download the message headers in your Inbox to decide which messages that you want to download. Mark the message headers to download, copy, or delete messages. Then, reconnect and download the messages.

For more information about Remote Mail, click Microsoft Outlook Help on the Help menu, type remote mail in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB813949

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