Microsoft KB Archive/237533

= Encarta Reference Suite 2000 Err Msg: Insufficient Hard Disk Space =

Article ID: 237533

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Reference Suite 2001

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This article was previously published under Q237533



SYMPTOMS
When you attempt to install Microsoft Encarta Reference Suite 2000, you may receive an error message similar to the following even if sufficient hard disk space is available to install Encarta Reference Suite 2000:

There is insufficient hard disk space to install Microsoft Encarta Reference Suite 2000.

If you click Retry, Setup appears to finish successfully but you receive an error message stating that the program is not properly installed.



CAUSE
This behavior can occur if the following conditions are true:
 * Insufficient space is available on the hard disk on which Microsoft Windows is installed.


 * You attempt to install Encarta Reference Suite 2000 on a hard disk other than the hard disk on which Windows is installed.

NOTE: You can also receive the initial error message if you attempt to install Encarta Reference Suite 2000 to the same hard disk on which Windows is installed.



RESOLUTION
To resolve this issue, make sure at least 48 megabytes (MB) of hard disk space is available on the hard disk on which Windows is installed.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Reference Suite 2000.



MORE INFORMATION
Certain components of Encarta Reference Suite 2000 are installed on the same hard disk on which Windows is installed even if you install Encarta Reference Suite 2000 to a different hard disk.

Additional query words: multi multi-media media mm ers2k

Keywords: kbbug kberrmsg kbpending kbsetup KB237533

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