Microsoft KB Archive/204821

= WD2000: QNC Task in MS-DOS Causes Word to Stop Responding When Opening E-Mail Attachment =

Article ID: 204821

Article Last Modified on 11/20/2002

-

APPLIES TO


 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q204821



SYMPTOMS
When you attempt to open a Microsoft Word 2000 e-mail attachment, Word starts and then a blank MS-DOS window with a QNC task appears, and Word stops responding (hangs).



CAUSE
This behavior can occur if Quincy (QNC.exe) is set as the default Lotus Notes debugger in Microsoft Windows 95 or Microsoft Windows NT.



WORKAROUND
To work around this issue, remove Quincy as the default Lotus Notes debugger.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

