Microsoft KB Archive/930360

= Antigen 9.0 signatures are not updated when you try to update signatures by using Antigen Enterprise Manager =

Article ID: 930360

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Antigen for Exchange
 * Microsoft Antigen for SMTP Gateways
 * Microsoft Antigen Enterprise Manager 9.0

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SYMPTOMS
When you try to update Microsoft Antigen 9.0 signatures by using Microsoft Antigen Enterprise Manager, the Antigen 9.0 signatures are not updated. When this problem occurs, the Antigen Enterprise Manager report does not list all the correct update servers. Additionally, the update is scheduled to occur again later.



CAUSE
This problem occurs because the Antigen Enterprise Manager report is created less frequently than the signatures are updated. The Antigen Enterprise Manager report is created one time every 12 hours. Antigen 9.0 signatures are updated every hour. If the Antigen Enterprise Manager report does not list the correct update servers for the current signature versions, the update process is not completed.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
The following list contains prerequisites for the hotfix:
 * Microsoft Antigen 9.0

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For Antigen 9.0 for SMTP Gateways


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: AEM

Keywords: kbbug kbfix kbqfe kbprb kbpubtypekc kbexpertisebeginner kbhotfixserver KB930360

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