Microsoft KB Archive/275461

= Users may receive an &quot;Access is denied&quot; error message if you make files and folders available for offline use =

Article ID: 275461

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q275461



SYMPTOMS
If you are an administrator and you try to make folders or files available for offline use, the users may receive one of the following error messages:

Message 1

Offline Files

Unable to make  available offline on \\ \ \  access is denied

Message 2

Errors occurred while Windows was synchronizing your data. Offline files (\\ \ ): Access to ' ' is denied on \\ \ \.

This symptom occurs if the users do not have the appropriate permissions to the root of the share that they are trying to synchronize with when they create the file for offline use.



CAUSE
This issue may occur if you create a share, put the user's subfolder under a root share folder, and then include the folder name as part of the drive mapping. For example, this issue may occur in the following scenario:
 * 1) On a server that has a folder named Home, you create a share for users to connect named \\ \home$.
 * 2) You map a drive on the client computer as \\ \home$\.



RESOLUTION
To configure a share so that users can synchronize with a subfolder under the Home$ share, grant all of the users at least Read permissions on the Home folder. You must do so because the Offline Folder functionality checks the user's permissions on the root share when it first establishes synchronization.

Additional query words: csc client side caching

Keywords: kbenv kbprb KB275461

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