Microsoft KB Archive/327148

= The RPC Service Stops with Event ID 7031 =

Article ID: 327148

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q327148



SYMPTOMS
An access violation may occur in Svchost.exe, and the Remote Procedure Call (RPC) service may stop. The following error message is recorded in the event log:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Description:

The Remote Procedure Call (RPC) service terminated unexpectedly.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name --  Aug-28-2002  11:47  5.0.2195.5985  940,304  Ole32.dll Aug-28-2002 11:47  5.0.2195.6035  429,328  Rpcrt4.dll Aug-28-2002 11:47  5.0.2195.5985  186,128  Rpcss.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbnetwork kbbug kbfix KB327148

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