Microsoft KB Archive/265088

= XCLN: Free and Busy Details Not Available When Viewed from Different Time Zones =

Article ID: 265088

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q265088





SYMPTOMS
When you try to view the details of free and busy data on the Attendee Availability tab of an open Calendar item, you may receive the following message:

Details for this appointment are not available

This occurs when the Outlook workstation is on a different side of the Greenwich mean time time zone than the Exchange Server computer that houses the free and busy public folder (for example, when the Exchange Server free and busy server is in the Pacific time zone [GMT-08:00] and the Outlook workstation is in the Brussels, Copenhagen, Madrid, Paris time zone [GMT+01:00]).



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook 2000 service release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug kbfix kbqfe kbhotfixserver KB265088

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