Microsoft KB Archive/273319

= XWEB: Cannot Log on to a New Mailbox from a Different Domain Using Outlook Web Access =

Article ID: 273319

Article Last Modified on 2/26/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q273319



SYMPTOMS
If you create a new user account and configure an Exchange 2000 Server mailbox, when you attempt to log on to the this mailbox from a different domain using Exchange 2000 Outlook Web Access (OWA), you may receive the following error message:

404 The page cannot be found



CAUSE
This issue occurs because it is not possible to log on to a mailbox using OWA until the Recipient Update Service has generated an e-mail address for this user account.



WORKAROUND
To work around this issue, use any of the following methods:
 * Log on to the mailbox with Outlook before attempting to log on using OWA.
 * Manually run the Recipient Update Service from the Exchange System Manager snap-in.
 * Wait until the Recipient Update Service stamps the user with an e-mail address before you attempt to log on to the mailbox with OWA.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: RUS exch2kp2w

Keywords: kbbug kberrmsg kbnofix KB273319

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.