Microsoft KB Archive/234138

= SBCM: Error Message: "SBCMSTRT caused an invalid page fault in module KERNEL32.DLL" =

Article ID: 234138

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Small Business Customer Manager, when used with:
 * Microsoft Office 2000 Small Business Tools

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This article was previously published under Q234138



SYMPTOMS
When you open a database in Small Business Customer Manager (SBCM) you may receive the following error message:

Sbcmstrt

This program has performed an illegal operation and will be shut down.

If the problem persists contact the program vendor.

When you click the Details button you see the following message:

SBCMSTRT caused an invalid page fault in module KERNEL32.DLL ...



CAUSE
This problem occurs when you open and then close Help prior to opening a database.



WORKAROUND
Do not use ALT+H, or F1, or the Help button to open Help while in the Microsoft Customer Manager dialog box that prompts you for the database to open.

If you encounter this error you may be able to click Close and continue working with your database.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbsbt kbpending KB234138

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