Microsoft KB Archive/180813

= OLEXP: Error Message: WnetGetUser Returned =

Article ID: 180813

Article Last Modified on 11/25/2003

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APPLIES TO


 * Microsoft Outlook Express 4.01
 * Microsoft Outlook Express 4.0
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 4.0 128-Bit Edition

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This article was previously published under Q180813



SYMPTOMS
When you start Internet Explorer or Outlook Express, you may receive the following error message:

WnetGetUser returned



CAUSE
This error message can occur if either of the following conditions exists:


 * There are invalid characters or spaces in the Computer Name box.
 * There is no network client installed.



RESOLUTION
To resolve this issue, use the appropriate method:

Change Computer Name
To change the computer name, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Network, and then click the Identification tab.
 * 3) Change the computer name in the Computer Name box so that it contains only any combination of letters (A-Z) and numbers (0-9). Do not use non-alphanumeric characters or blank spaces.
 * 4) Click OK.
 * 5) Restart Windows when you are prompted.

Install Network Client
Verify that you have the appropriate networking client installed. To do so, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Network.
 * 3) On the Configuration tab, click Add, and then double-click Client.
 * 4) In the Manufacturers box, click the appropriate manufacturer for your network. In the Network Clients box, click the appropriate networking client, and then click OK.
 * 5) Click OK. If you are prompted, insert your Windows 95 disk or CD-ROM.
 * 6) Restart Windows when you are prompted.

Additional query words: 4.00

Keywords: kberrmsg kbenv kbprb KB180813

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