Microsoft KB Archive/176824

= Off97: Errors or Setup Fails After Using Orphan Finder =

Article ID: 176824

Article Last Modified on 4/24/2002

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Excel 97 Standard Edition

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This article was previously published under Q176824



SYMPTOMS
When you open a workbook, record a macro, or run a wizard in Microsoft Excel 97, or when you run the Office Setup program, you may receive the following error messages.

Opening a workbook
Error in loading DLL.

-or-

Can't find file Fm20.dll.

Recording a macro
Unable to record.

Running a Wizard
Object server did not correctly run.

-or-

System Error & H80070485 (-2147023739). One of the library files needed to run this application cannot be found.

Running Microsoft Office Setup
Vbe.dll was unable to register itself in the system registry.

When you then click OK, the following error message appears:

Microsoft Office Setup was not completed successfully.



CAUSE
These problems occur when you do all of the following:
 * You run Orphan Finder, which is included in Quarterdeck CleanSweep versions 3.04 and 3.05, and delete "orphan" dynamic-link library (DLL) files.

-and-
 * You then restore the orphan DLL files with Orphan Finder.



RESOLUTION
To correct this problem, remove system files and Windows registry entries that are installed by Microsoft Office 97, and then reinstall Office.

Because you cannot run Office Setup in maintenance mode to remove your current installation when this problem occurs, use the Office 97 File and Registry Eraser Utility to remove problematic files and registry entries. After you use this utility, you can successfully install Office 97.

IMPORTANT: This utility modifies the registry. Before you run the utility, make sure you understand how to restore the registry if a problem occurs.

For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

Using the utility incorrectly may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of this utility can be solved.

Use the Office 97 File and Registry Eraser Utility at your own risk.

For information about using and obtaining this utility, please see the following article in the Microsoft Knowledge Base:

176823 Off97: Utility to Completely Remove Remaining Office 97 Files

For information about removing the files and registry settings that Office installs, see the following article in the Microsoft Knowledge Base:

158658 OFF97: How to Completely Remove Microsoft Office 97

NOTE: Eraser does not run on operating systems later than Microsoft Windows 2000.



STATUS
This problem occurs when you use the Microsoft products listed at the beginning of this article, and then use Orphan Finder in Quarterdeck CleanSweep versions 3.04 or 3.05.



MORE INFORMATION
When you use Orphan Finder, which is included with CleanSweep versions 3.04 or 3.05, to delete DLL files from your computer, some of the system files that the Microsoft Office programs require may be deleted. However, after you restore these DLL files by using the Restore feature in CleanSweep, some components are not properly registered with the program. For example, when you attempt to use Visual Basic for Applications to create or run a macro, you may encounter one of the error messages in the "Symptoms" section of this article. When you try to reinstall Office, the Setup program fails at the end of the installation. You must remove some of the system files before you can successfully install Office and use Visual Basic for Applications.

For additional information about related problems, please see the following articles in the Microsoft Knowledge Base:

162627 OFF97 Err Msg: "Vbe.dll Was Unable to Register Itself"

174143 OFF97: Errors After Using Orphan Finder to Remove

CleanSweep is manufactured by Quarterdeck Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OFF97 warning messages dynamic libraries reinstall crash

Keywords: kbprb KB176824

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