Microsoft KB Archive/153428

= Microsoft Phone Dials Local Number as Long Distance =

PSS ID Number: 153428

Article Last Modified on 11/8/2001

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The information in this article applies to:


 * Microsoft Phone 1.0

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This article was previously published under Q153428



SYMPTOMS
When you use Microsoft Phone to dial a local number with the same area code as the current location, a 1 may be dialed before the local phone number.



CAUSE
If you click the Dial As Long Distance check box in the Dialing Options dialog box to select it, whether you click Cancel or OK, the Dial As Long Distance check box remains selected for that phone number and any other local phone number with the same prefix. Once the check box is selected, the prefix of the number being dialed is added to the list of toll prefixes associated with the current location.



RESOLUTION
To remove the local prefix from the list of toll prefixes, use either of the following methods:


 * In Microsoft Phone, click Dialing Options, enter the local number or another local number with the same prefix, click the Dial As Long Distance check box to clear it, and then click OK.
 * Remove the prefix from the list of toll prefixes manually. To do so, follow these steps:


 * In Microsoft Phone, click Connect Using on the Tools menu.
 * Click Fax Properties, click the Dialing tab, and then click Toll Prefixes.
 * Click the prefix, click Remove, and then click OK.

NOTE: These settings are global settings that affect fax calls as well as calls placed with Microsoft Phone.

Additional query words: 95

Keywords: KB153428

Technology: _IKkbbogus kbMSHardwareSearch kbPhone

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