Microsoft KB Archive/296679

= Insufficient Disk Space Generates False Upgrade Message =

Article ID: 296679

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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This article was previously published under Q296679





SYMPTOMS
If you cannot access the workspace dashboard site and the SharePoint Portal Server Administration Console, you may receive the following error message when you attempt to restart the Sharepoint Portal Server service:

Could not start the Sharepoint Portal Server service on Local Computer.

The service did not return an error. This could be an internal windows error or an internal service error. If the problem persists, contact your system administrator.

In addition, the following event ID messages may be logged in the Application event log:

Event ID: 482

Source: ESE98

Description: Information Store (1008) An attempt to write to the file &quot;F:\Program Files\SharePoint Portal Server\Data\Web Storage System\Wss.mdb&quot; at offset 25174016 (0x0000000001802000) for 1048576 (0x00100000) bytes failed with system error 112 (0x00000070): &quot;There is not enough space on the disk.&quot;. The write operation will fail with error -1808 (0xfffff8f0). If this error persists then the file may be damaged and may need to be restored from a previous backup.

Event ID: 9539

Source: MSExchangeISPublic Store

Description: The Microsoft Exchange Information Store database &quot;SharePoint Portal Server Group\SharePoint Portal Server Store&quot; was stopped.

Event ID: 103

Source: ESE98

Description: Information Store (1008) The database engine stopped an instance (0).

Event ID: 101

Source: ESE98

Description: Information Store (1008) The database engine stopped.

Event ID: 1004

Source: MSExchangeIS

Description: Unable to start the Microsoft Exchange Information Store. Disk is full.

Event ID: 24578

Source: Sharepoint Portal Server

Description: Upgrade to version 10.145.3914.0003 failed. The error code returned was 0x80150804.



CAUSE
This problem can occur if the Microsoft Exchange Information Store (MSExchangeIS) service has quit because the server has run out of disk space. The Sharepoint Portal Server (Msdmserv) service depends on MSExchangeIS to start; if MSExchangeIS is not running, Msdmserv cannot restart.

Event ID 24578 is a false error message that SharePoint Portal Server generates when there is a problem with the MSExchangeIS service at the time the Msdmserv service attempts to start. You can safely ignore this error message.



RESOLUTION
To resolve this problem, free up disk space on the drive that has SharePoint Portal Server installed on it. After you free up disk space, stop and restart the MSExchangeIS service. You are then able to start the Msdmserv service successfully.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: sps exch2kp2w

Keywords: kbbug kbnofix KB296679

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