Microsoft KB Archive/167616

= OL97: Fault in Module MSO97.DLL Opening Folder =

Article ID: 167616

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q167616





SYMPTOMS
When you click a system file folder in Microsoft Outlook 97, running on Microsoft Windows 95, you may receive the following error message:

OUTLOOK caused an Invalid Page Fault

in module MSO97.DLL at 14F:306C34B9

If you are running on Microsoft Windows NT, the error message may read:

An application error has occurred

and an application error log is being generated

OUTLOOK.exe

Exception access violation (0xc0000005), Address 0x58a07ab2.



CAUSE
There is a problem in the Views.dat file. This file stores File Allocation Table (FAT) name space view persistence.



RESOLUTION
To resolve the issue, quit Outlook, rename Views.dat file (normally found in the default Windows directory), and restart Outlook. This rebuilds the Views.dat file.

NOTE: All previous view settings for file system folders will be lost.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.

Keywords: kbbug kberrmsg kbpending kbui KB167616

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