Microsoft KB Archive/904550

= You may receive a &quot;Windows Media Player cannot play the file&quot; error message when you try to restart a video in Windows Media Player in a multiple-monitor configuration =

Article ID: 904550

Article Last Modified on 7/13/2005

-

APPLIES TO


 * Microsoft Windows Media Player 10
 * Microsoft Windows Media Player 9 Series
 * Microsoft Windows Media Player 9 Series

-





SYMPTOMS
Consider the following scenario. You play a video in Microsoft Windows Media Player in a multiple-monitor configuration. Then, you switch to a different logged-on user account by using the fast user switching (FUS) feature in Microsoft Windows XP. When you switch back to the original user account and try to restart the video, you experience one of the following problems:  You may receive the following error message:

Windows Media Player cannot play the file. The player might not support the file type or might not support the codec that was used to compress the file. 0xC00D1100

 Windows Media Player does nothing at all.



CAUSE
When you switch out of the current environment, the display device becomes unavailable to the Video Mixing Renderer (VMR), and the video stops. When you switch back, the VMR queries Microsoft DirectDraw (DDraw) to determine whether a device is available. In a multiple-monitor configuration, DDraw returns an error instead of telling the VMR that a device is available.



WORKAROUND
To work around this problem, exit and then restart Windows Media Player.

Additional query words: 0xC00D1100 WMP DDraw FUS

Keywords: kbprb KB904550

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.