Microsoft KB Archive/833249

= The Start button on the Windows XP Media Center Edition 2004 remote control does not function =

Article ID: 833249

Article Last Modified on 2/24/2004

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2004

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SYMPTOMS
You cannot start Microsoft Windows XP Media Center Edition 2004 by pressing the Start button on the Media Center remote control. Additionally, the following remote control buttons do not function:
 * Start
 * Guide
 * My TV
 * My Music
 * My Pictures
 * My Videos



CAUSE
This problem occurs when you record a TV program from one user account, and then switch to another user account by using the Windows XP Fast User Switching feature. With the Fast User Switching feature, users can switch sessions without closing Microsoft Windows, programs, and other services. However, portions of Media Center are still in use by the first user, and that causes Media Center to ignore when the buttons are pressed on the remote control.



WORKAROUND
To work around this problem, you must quit and restart the Media Center program. This will not stop the recording that was started by the first user.



MORE INFORMATION
For additional information about the Fast User Switching feature, click the following article number to view the article in the Microsoft Knowledge Base:

279765 How to use the Fast User Switching feature in Windows XP

Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Additional query words: MCE MCE2004 FUS

Keywords: kbbug kbuser kbpending KB833249

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