Microsoft KB Archive/137573

Mac Works 4.0: Word Processor Hangs or Causes System Error

PSS ID Number: Q137573 Article last modified on 10-22-1998

4.0 4.0a 4.0b

MACINTOSH

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= SYMPTOMS =

When you open a word processing document in Works 4.0, a system error occurs or Works stops responding (hangs).

This can happen if the System Fonts folder contains a damaged or corrupt font.

= RESOLUTION =

Try the following steps to solve the problem and end the system error:

  Move the Fonts folder from the System folder to the Desktop.   On the Special menu, click Restart. NOTE: An empty Fonts folder is created in the System folder when the computer restarts.   Open Works, and then open the document causing the error. NOTE: If the document opens without a system error, the problem is caused by one of the fonts. If the error still occurs, refer to the MORE INFORMATION section of this article.   Close Works.   Move a small number of fonts from the old Font folder on the Desktop into the new Font folder in the System folder.   Open Works, then open the document causing the error. Repeat steps 4 through 6 until the system error occurs again. When the error occurs, one of the last fonts you’ve moved into the new Fonts folder is causing the error. Continue testing the fonts until you can narrow it to one or more. Leave the bad font(s) in the old Font folder or, if possible, drag the font(s) to the Trash and empty Trash. If several fonts are corrupted it may be necessary to reinstall those fonts. 

= MORE INFORMATION =

If the problem still occurs, check for an extension conflict by restarting with extensions off and repeat step 3. If the problem no longer occurs there may be an extension conflict.

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q122860 TITLE : Works 4.0 FastTips: Setup Questions & Answers

KBCategory: kbennv kbusage kbprb kberrmsg KBSubcategory: macworkskb

Additional reference words: 4.00 4.00a 4.00b mac m_works mwksss mwksdb mwkswp hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang hanged bombed bomb down ====================================================================== Keywords : kbenv kberrmsg Version : 4.0 4.0a 4.0b Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.