Microsoft KB Archive/897577

= You receive an &quot;Another version of this product is installed&quot; error message when you try to help protect or to open an IRM document in an Office 2003 program =

Article ID: 897577

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Excel 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Word 2003, when used with:
 * Microsoft Windows Code Name “Longhorn”

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Beta Information
This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.



SYMPTOMS
When you try to help protect a Microsoft Office 2003 document by using Information Rights Management (IRM) or to open an Office 2003 document that is protected with IRM, you receive the following error message:

Another version of this product is installed. To configure, or uninstall please use Add\Remove Programs.



CAUSE
This problem may occur when you run Office 2003 on a Microsoft Windows Code Name “Longhorn”-based computer.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

How to obtain the hotfix
This issue is fixed in the Microsoft Office 2003 post-Service Pack 1 Hotfix Package that is dated April 28, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

898058 Description of the Office 2003 post-Service Pack 1 hotfix package: April 28, 2005

Note This hotfix is a download from the Microsoft Download Center. You must install this hotfix on a Microsoft Windows Code Name “Longhorn”-based computer to help protect an Office 2003 document by using IRM, or to open an Office 2003 document that has been protected with IRM.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Office 2003 Service Pack 2.

Additional query words: office2003 off2003 off2k3 excel2003 xl2003 xl2k3 outlook2003 ol2003 ol2k3 powerpoint2003 ppt2003 ppt2k3 word2003 wd2003 wd2k3

Keywords: kbqfe kbhotfixserver kboffice2003sp2fix kbsavefile kbopenfile kbbug kbfix KB897577

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