Microsoft KB Archive/285192

= Msinfo32.exe Causes Userenv Event ID 1000 in Windows 2000 =

Article ID: 285192

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q285192



SYMPTOMS
Userenv event ID 1000 may be logged in the Application log if you run Msinfo32.exe or Winmsd.exe, save the system information to a file, and then log off. The text of event ID 1000 is:

Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.

DETAIL - Access is denied. , Build number ((2195))

This error prevents the user profile from unloading and saving the settings.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time   Version        Size       File name --  23-Aug-2001  10:38  1.50.1085.66   1,081,424  Cimwin32.dll 23-Aug-2001 10:38  5.0.2195.3809     98,576  Ieinfo5.ocx 23-Aug-2001 10:38  5.0.2195.4212     72,976  Netui0.dll 29-May-2001 03:25  1.50.1085.29     196,685  Winmgmt.exe 23-Aug-2001 10:38  5.0.2195.4224    113,936  Winspool.drv



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbPrint

Keywords: kbhotfixserver kbqfe kbbug kbfix kbprint kbwin2000presp3fix kbwin2000sp3fix KB285192

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