Microsoft KB Archive/300028

= Error Message: IExplore Caused an Invalid Page Fault in Module MCSCAN32.dll =

Article ID: 300028

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q300028



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



SYMPTOMS
When you attempt to start Internet Explorer, you may receive an error message similar to the following

IEXPLORE caused an Invalid Page Fault in Module MCSCAN32.DLL at:

where  is a memory address.



CAUSE
This behavior can occur if you have McAfee VirusScan installed on your computer. McAfee VirusScan requires the Mcscan32.dll file for proper operation. You may receive the error message if the Mcscan32.dll file is damaged or if it is the incorrect version.



RESOLUTION
To resolve this behavior, uninstall and then reinstall McAfee VirusScan. To do this, follow these steps:
 * 1) On the taskbar, click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Add/Remove Programs.
 * 3) On the Install/Uninstall tab, click McAfee VirusScan, and then click Add/Remove.
 * 4) Follow the instructions to remove McAfee VirusScan from the computer, and then restart the computer.
 * 5) Reinstall McAfee VirusScan.



MORE INFORMATION
To obtain an update for, or additional information about, McAfee VirusScan, refer to the following Web site:

http://www.mcafee.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kb3rdparty kberrmsg kbinvalidpagefault kbprb KB300028

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