Microsoft KB Archive/819954

= WD2002: Browsing Between Word Document and Web Pages Causes Word to Stop Responding =

Article ID: 819954

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Word 2002 Service Pack 2

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SYMPTOMS
When you browse back and forth between a Microsoft Word 2002 document and a Web page in Microsoft Internet Explorer 6, Word may abruptly stop responding when you click Back in Internet Explorer.



CAUSE
This problem occurs after you click a command button on the Word document that you dragged and dropped in the Internet Explorer browser window.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time    Version       Size      File name ---  2003-Jul-02  23:06   10.0.5501.0   10,603,064  Winword.exe After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time      Size       File name ---  2003-Jul-03  08:01    2,988,004   Winwordop.msp 2003-Jul-03 09:09    8,298,044   Winwordff.msp The fix for this issue is also included in the Word 2002 Post-Service Pack 2 Hotfix package that is dated July 3, 2003. For additional information about how to obtain the Word 2002 Post-Service Pack 2 Hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:

823329 Availability of the Word 2002 post-Service Pack 2 hotfix package: July 3, 2003

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbofficexppresp3fix KB819954

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