Microsoft KB Archive/188885

WINUP-Java Script Error Message When Searching Product Catalog

PSS ID Number: Q188885 Article last modified on 07-01-1999

WINDOWS:4.0,5

WINDOWS

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= SYMPTOMS =

You may receive a Java Script error message when attempting to use the Windows Update Site. Here is an example of the message that you may receive:

CDM- JScript error clicking between available updates. Line: 6 Char: 1 Error: Object Expected

= RESOLUTION =

When you finish the steps in each of the following sections, test to determine if the scripting error still occurs. If the issue is resolved, do not continue to the remaining sections. If the issue is not resolved, continue to the next section.

Method 1: Internet Related Folders
WARNING: If you have a cookie that stores a password for a particular Web site, copy the contents of the Cookies folder to a new folder before deleting the folder. To do so, type &quot;md (new folder) copy c: *.* c:(new folder)&quot; (without the quotation marks) at the command promp, and press ENTER after each command. The (new folder) is the folder to which you want to copy the contents of the Cookies folder.

To delete Internet related folders:


 * 1) Restart your computer. When you see the “Starting Windows 98” message, press F8, and then select the Command Prompt Only option.
 * 2) At the command prompt, type the following commands, pressing ENTER after each command, and pressing Y if you are prompted to confirm deleting a folder. Please note that these folders are re-created each time you restart your computer, but the contents are not saved. All of the items in your Favorites folder will be deleted when you follow these steps.
 * 3) * cd windows
 * 4) * deltree tempor~1
 * 5) * deltree cookies
 * 6) * deltree history
 * 7) Restart your computer.

Method 2: Installing Microsoft Scripting Engine or Windows Script 5.0
If the steps above do not resolve the issue, install the newest version of the Visual Basic Scripting Support (for customers using Internet Explorer 5) or install Windows Script 5.0 (for customers using Internet Explorer 4).

INSTALLING VISUAL BASIC SCRIPTING SUPPORT ON INTERNET EXPLORER 5


 * 1) Click Start, point to Settings and then click Control Panel.
 * 2) Double-click the Add/Remove icon.
 * 3) Click the Install/Uninstall tab, select Microsoft Internet Explorer 5 and Internet Tools.
 * 4) Click Add/Remove.
 * 5) Click “Add a component” and then click OK.
 * 6) Once the Internet Explorer 5 setup program has initialized, scroll down to the “Web Authoring Components” section and select the “Visual Basic Scripting Support” option.
 * 7) Click Next. You may receive a prompt warning you that the most recent version of the item selected is already installed. If this occurs, click “Reinstall all components” and then click OK.
 * 8) When the download and installation of the VBScript Support component has finished, click Finish.
 * 9) This should automatically restart your computer. If it does not, restart your computer prior to connecting to the Windows Update Web site.
 * 10) Go to the Windows Update Web site at: http://windowsupdate.microsoft.com

INSTALLING WINDOWS SCRIPT ON INTERNET EXPLORER 4


 * 1) Direct the customer to: http://www.microsoft.com/msdownload/vbscript/scripting.asp
 * 2) Select the appropriate language version of Windows Script.
 * 3) Follow the instructions to download and install Windows Script.
 * 4) Restart your computer.
 * 5) Go to the Windows Update Web site at: http://windowsupdate.microsoft.com

Method 3: Microsoft Virtual Machine
If the steps above do not resolve the issue, download the newest version of the Microsoft Virtual Machine.


 * 1) Go to http://www.microsoft.com/java/vm/dl_vm31.htm
 * 2) After reading the End User License Agreement(EULA), click “I accept:..”.
 * 3) On the page titled “Microsoft Virtual Machine for Microsoft Windows 95, 98, and NT 4.0 on x89 Architectures”, click MSJAVX86.exe next to the download site closest to you.
 * 4) When prompted, select the option to save the file to your hard drive.
 * 5) After the download is complete, locate and double-click the downloaded file on your system.
 * 6) After the file is installed, restart your computer.

= MORE INFORMATION =

If you are still unable to access the Windows Update site, you may submit an incident to Windows Update Support by following these steps:


 * 1) Go to http://support.microsoft.com
 * 2) Click “Frequently Asked Questions”.
 * 3) Select Windows Update from the pull-down menu, and then click Go.
 * 4) Click “General Questions about Windows Update”.
 * 5) Scroll down and click “If the information listed in this FAQ did not address your issue…, you may submit a support request”.
 * 6) This will take you to the Windows Update Site Support Request form and instructions for submitting your request.

= REFERENCES =

Q187938 WINUP-Err Msg: Control Required or Cannot Display Page

Q181698 How to Troubleshoot Scripting Errors in Internet Explorer

Q154036 Troubleshooting Active Content in Internet Explorer

Q193385 WINUP-Problems When Viewing or Downloading From Windows Update

Q181698 How to Troubleshoot Scripting Errors in Internet Explorer

Q193359 You Receive Internet Explorer Script Errors on Some Web Pages

Q193808 Error Message: An Error Has Occurred in the Script on This Page

Additional query words: winup

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========================================================= Keywords : kbwindowsupdate Version : WINDOWS:4.0,5 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.