Microsoft KB Archive/184205

= XADM: Information Store Fails to Start with Error 2186 =

Article ID: 184205

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q184205



SYMPTOMS
The Microsoft Exchange System Attendant service in Control Panel starts, but it logs the following error message in the application event log:

  Event ID: 1000 Source: Userenv Category: None Description: Your profile was not successfully loaded, but you have been logged on  with the default system profile. Please correct the problem and log off. (5)

Starting the Microsoft Exchange directory service in Control Panel gives no errors and logs no events.

When you try to start the Microsoft Exchange information store service in Control Panel, the following error messages appear:

An application error has occurred and an application error log is being generated.

Store.exe

Exception: access violation (0xc0000005), Address: 0x77f6cbfe

Cannot start the Microsoft Exchange Information Store service on \\.

Error 2186: The service is not responding to the control function.

The following messages are logged in the application event log:

  Event ID: 1133 Source: MSExchangeIS Category: General Description: Error 4021 connecting to the Microsoft Exchange Server Directory Service.

Event ID: 5000 Source: MSExchangeIS Category: None Description: Unable to initialize the Microsoft Exchange Information Store service. Error 4021.

Event ID: 1005 Source: MSExchangeSA Category: Monitoring Description: Unexpected error <<0xc0040000 - The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. Microsoft Exchange Server Information Store ID no: 8004011d-0524-00000000>> occurred.

The following messages are logged in the system event log:

  Event ID: 7009 Source: Service Control Manager Category: None Description: Timeout (120000 milliseconds) waiting for service to connect.

Event ID: 7000 Source: Service Control Manager Category: None Description: The Microsoft Exchange Information Store service failed to start due to  the following error: The service did not respond to the start or control request in a timely fashion.



CAUSE
The System Account or LocalSystem Account is specified as the service account in Control Panel Startup for each of these services.



WORKAROUND
To resolve this problem, perform the following procedure for each of these services:

 Select the service in Control Panel and click Startup. Verify that the service account is correct. Retype the password and password confirmation. Go to User Manager for Domains. Click on Policies from the title bar menu, and select User Rights.</li> Select the option for Advanced User Rights.</li> In the drop-down list, verify that the following rights have been granted to the service account:

Act as part of the operating system

Back up files and directories

Log on as a service

Restore files and directories

</li></ol>

The services should now start without error.

Keywords: kbprb kbusage KB184205

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