Microsoft KB Archive/320172

= Adobe Acrobat .pdf documents may not print correctly in a Terminal Services session or after you use Fast User Switching in Windows XP =

Article ID: 320172

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q320172





SYMPTOMS
When you print an Adobe Acrobat Portable Document Format (.pdf) file, the page layout is correct. However, the text is printed as squares. You may experience this symptom when one of the following conditions is true:
 * You log on to the computer as another user by using Fast User Switching.
 * You try to print the Adobe Acrobat .pdf file in a Terminal Services session.



CAUSE
This problem occurs because the print spooler runs as session0. Terminal Services sessions and Fast User Switching log ons run in a different session ID. The print spooler cannot access the font because the font is in another session.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 32-Bit Edition
  Date         Time   Version      Size     File name ---  17-Apr-2002  20:49  5.1.2600.42  235,008  Gdi32.dll

Windows XP 64-Bit Edition
  Date         Time   Version      Size     File name   Platform --  17-Apr-2002  20:50  5.1.2600.42  848,896  Gdi32.dll   IA-64 17-Apr-2002 20:49  5.1.2600.42  231,424  Wgdi32.dll  x86



WORKAROUND
To work around this problem, follow these steps:
 * 1) Click Start, and then click Printers and Faxes.
 * 2) Right-click your local printer, and then click Properties.
 * 3) On the Advanced tab, click to clear the Enable advanced printing features check box.

The document is rendered by the Adobe Acrobat process. Therefore, the print spooler does not have to have access to the font.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was corrected in Windows XP Service Pack 1.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: FSU series

Keywords: kbhotfixserver kbqfe kbtermserv kbclient kbprint kbuser kbperformance kbremoting kbqfe kbbug kbfix kbshell kbwinxpsp1fix KB320172

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