Microsoft KB Archive/946766

= Error message when you start the Zune software: &quot;Your video hardware is not fully compatible with the Zune software&quot; =

Article ID: 946766

Article Last Modified on 12/22/2007

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APPLIES TO


 * Zune software

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SYMPTOMS
When you start the Zune software, you receive the following error message:

Your video hardware is not fully compatible with the Zune software. This will keep you from enjoying video enhancements, which includes ornamental on-screen animation.



CAUSE
The video hardware on the computer is not fully compatible with the Zune software. Or, the drivers for the video hardware on the computer are not fully compatible with the Zune software.



THINGS TO TRY
To resolve this issue, try one or more of the following suggestions:
 * 1) Use the Zune device as is. Although you may not see all the special video effects, the Zune software keeps all its features and functionality and operates correctly.
 * 2) If you want to see all the special video effects, contact the computer manufacturer or the video hardware manufacturer to see whether an upgrade path is available for the system.

To see whether there are new drivers available for the hardware, visit the following Microsoft Update Web site:

http://update.microsoft.com/microsoftupdate

For more information about how to contact computer hardware vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB946766

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