Microsoft KB Archive/826520

= You Cannot Install Content Integration Pack 2 When MCMS and SharePoint Portal Server Are on Different Domains =

Article ID: 826520

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Content Integration Pack 2 for Content Management Server 2002 and SharePoint Portal Server 2001

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SYMPTOMS
You try to install Microsoft Content Integration Pack 2 for Content Management Server 2002 and SharePoint Portal Server 2001 when the following conditions are true:
 * You try to install it on two different servers, one server that is running Microsoft Content Management Server (MCMS) 2002 and one server that is running Microsoft SharePoint Portal Server 2001.
 * Each server belongs to a different domain.

When these conditions are true, the installation may not be successful, and you receive the following error message:

Enter a valid SharePoint Portal Server name.



CAUSE
This problem occurs because a setup issue occurs, and the location of one domain is not found although a two-way trust exists between the two different domains.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  21-Aug-2003  22:40  1.0.0.582         114,688  Contentintegrationpackforcmsinstaller.exe 21-Aug-2003 22:42  1.0.0.582         143,360  Contentintegrationpackforspsinstaller.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
To install this hotfix, follow these steps:
 * 1) Copy the whole Content Integration Pack 2 install directory, and then paste it on the computer that is running MCMS and on the computer that is running SharePoint Portal Server.
 * 2) In the installation directories, locate the following two files:
 * 3) * Contentintegrationpackforcmsinstaller.exe
 * 4) * Contentintegrationpackforspsinstaller.exe
 * 5) Rename the files by changing the extension to .bak.

Note These copies are your backup copies.
 * 1) Copy the files from the hotfix, and then paste them in the install directories where the renamed files reside.

Note After you run the installation program, you have to enter the domain name and the server name in the first entry on your setup window so that the installer knows on which domain to find the server. The entry should be formatted as [ ]\[ ]

Keywords: kbhotfixserver kbbug kbfix kbqfe KB826520

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