Microsoft KB Archive/899811

= You may receive a &quot;The memory could not be read&quot; error message when you click certain Web site links in Internet Explorer 6 =

Article ID: 899811

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
You are using Microsoft Internet Explorer 6 on a computer that is running one of the following operating systems:
 * Microsoft Windows Server 2003
 * Microsoft Windows XP with Service Pack 1 (SP1)
 * Microsoft Windows XP with Service Pack 2 (SP2)

When you click certain Web site links, you may receive the following error message:

The instruction at 0x7777f3d9 reference memory at 0x0c73a8bb. The memory could not be read. Click OK to terminate the program.

<div class="cause_section">

CAUSE
This problem occurs with Web site links that use long URL strings that are called from scripts. This problem occurs because the additional information that is associated with a Web site URL is not correctly stored in the Index.dat file. The Index.dat file maintains a reference to all the Web site URLs that you visit. When you click a Web site link in Internet Explorer, Internet Explorer updates the Internet Explorer history with the Web site URL information. Sometimes, Internet Explorer stores additional information that is associated with the URL in the Index.dat file. If this additional information is very long, you receive the error message.

Note The Index.dat file is located in the %userprofile%\Local Settings\History folder.

<div class="resolution_section">

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP SP1 or Windows XP SP2 installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">Date        Time   Version            Size    File name    Service Pack

07-Sep-2005 02:14  6.0.2900.2754   1,485,824  Shdocvw.dll  SP2 07-Sep-2005 00:09  5.1.2600.2754      30,720  Arpidfix.exe SP2 06-Sep-2005 10:48  6.0.2800.1740   1,338,880  Shdocvw.dll  SP1

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. <pre class="fixed_text">Date        Time   Version            Size    File name     Service Pack - 03-Jul-2005 02:19  6.0.3790.363    1,058,304  Browseui.dll 07-Sep-2005 02:10  6.0.3790.404    1,398,272  Shdocvw.dll 07-Sep-2005 02:33  6.0.3790.2524   1,503,744  Shdocvw.dll   SP1 07-Sep-2005 00:29  5.2.3790.2524      32,256  Arpidfix.exe  SP1

<div class="workaround_section">

WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Clear the temporary Internet files and the history cache

 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Under Temporary Internet files, click Delete Files, click to select the Delete all offline content check box, and then click OK.
 * 4) Under History, click Clear History, and then click OK.
 * 5) Clear the temporary Internet files and the history cache. To do this, click Clear History under History, click Yes, and then click OK.
 * 6) Restart Internet Explorer.

Method 2: Remove the History folder

 * 1) Restart the computer.
 * 2) Use administrative credentials to log on to the computer.
 * 3) Open Windows Explorer.
 * 4) Locate the %userprofile%\Local Settings\History folder for the user who is experiencing the problem.

Note The Local Settings folder is a hidden folder. To view this folder, enable the Show hidden files and folders option in Windows Explorer. To do this, click the Tools menu in Windows Explorer, click Folder Options, click the View tab, enable the Show hidden files and folders option.
 * 1) Right-click the History folder, and then click Delete.
 * 2) When you are prompted to confirm the folder removal, click Yes.
 * 3) Close Windows Explorer.
 * 4) Restart the computer.
 * 5) Log on to the computer as the user who experiences the problem.
 * 6) Start Internet Explorer.
 * 7) On the Tools menu, click Internet Options.
 * 8) Under Temporary Internet files, click Delete Files, click to select the Delete all offline content check box, and then click OK.
 * 9) Restart Internet Explorer.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003presp2fix kbwinserv2003sp1fix kbwinxppresp3fix kbie600fix kbqfe kbfix kbbug kbpubtypekc kbhotfixserver KB899811

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