Microsoft KB Archive/841836

= The Microsoft Exchange Server directory service (Dsamain.exe) may unexpectedly quit in Exchange 5.5 =

Article ID: 841836

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
On your Microsoft Exchange Server version 5.5, the Microsoft Exchange Server 5.5 directory service (the Dsamain.exe file) may unexpectedly quit.



CAUSE
This problem occurs if Exchange 5.5 tries to free a folder object that has already been released.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date        Time   Version            Size    File name --  09-Jun-2004  06:47  5.5.2658.12       565,008  Emsmdb32.dll Note: You do not have to restart your computer after you apply this hotfix. However, you must restart the Microsoft Exchange Information Store service to apply the changes after you install this hotfix.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons

Additional query words: Exchange 5.5 crash

Keywords: kbexchesm kbfix kbbug kbqfe kbhotfixserver KB841836

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