Microsoft KB Archive/158089

= Internal Internet Links Do Not Work =

Article ID: 158089

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 97 for Macintosh

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This article was previously published under Q158089



SYMPTOMS
When you click a link (for example, Web Links or Yearbook) to the Internet from Encarta 97, your web browser opens, but the Encarta page does not open.



CAUSE
Your browser does not support GURL AppleEvent. This is used by Internet Config and is required to connect you to the Encarta Internet site.



RESOLUTION
Update your web browser to a version that supports GURL AppleEvent and remove all previous versions of your web browser. Browsers that support this requirement include Microsoft Internet Explorer 2.0 or later, or Netscape 2.0 or later.

NOTE: Microsoft Internet Explorer version 2.1 is included on the Encarta 1997 compact disc.



MORE INFORMATION
Encarta 1997 uses Internet Config version 1.3 to determine what application to connect to a specific URL on the Internet. If the application does not understand the instructions Internet Config sends, the browser application may start, but it does not connect to the designated Web location.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm macmm kbimu mm

Keywords: kbfaq kbhowto KB158089

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