Microsoft KB Archive/275894

= OL2000: Messages that Are Autoforwarded from an X.400 MTA Display As Deleted =

Article ID: 275894

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q275894



SYMPTOMS
If you use Outlook 2000 to send a message that is marked with a read receipt through Microsoft Exchange Server to a foreign X.400 message transfer agent (MTA), and the foreign MTA autoforwards the message to another recipient, you may receive the following a non-read report (message class Report.IPM.Note.IPNNRN) in Outlook:

Your message

To: ' '

Subject: ' '

Sent: / /   :

was deleted without being read on / /   :.

This non-read report does not provide any indication that the message was autoforwarded to another recipient.



CAUSE
This problem occurs because Outlook incorrectly interprets the properties on the non-read report.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Outlook 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  File name     Size        Date     Time       Version Outllib.dll  5,308,466   4/5/2000 10:24 PM   9.00.0000.4005

After you apply this fix, the following non-read report is displayed when a foreign MTA autoforwards a message to another recipient:

To: ' '

Subject: ' '

Sent: / /   :

was auto-forwarded on / /   :

If there is an autoforward comment in the message, the comment is also displayed.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
There is also a fix released for this problem with Outlook 98. For additional information about the Outlook 98 version of this fix, click the article number below to view the article in the Microsoft Knowledge Base:

249330 XCLN: Messages Autoforwarded from an X.400 MTA Show as Deleted

Additional query words: OL2K

Keywords: kbfix kbqfe kbprb KB275894

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