Microsoft KB Archive/934531

= Error message when you run the Windows Media Center First Run Setup process in Windows Vista: &quot;Tuner Not Found&quot; =

Article ID: 934531

Article Last Modified on 10/31/2007

-

APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Home Premium
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition

-



SYMPTOMS
After you run the Windows Media Center First Run Setup process, you may receive an error message that resembles the following:

Tuner Not Found

This issue occurs even though driver for the TV tuner was successfully installed. This issue also occurs even though Device Manager indicates that the device is working correctly.



CAUSE
This issue may occur if the TV tuner is not supported by Windows Media Center. This issue may occur even though Windows Vista may support the TV tuner.



MORE INFORMATION
For more information about how to determine whether your TV tuner is supported by Windows Media Center, use one of the following methods:  Use the Windows Vista Upgrade Advisor. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/upgradeadvisor.mspx

 Contact the manufacturer of your hardware to find out whether the device is supported by Windows Media Center. For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z



For more information about TV tuner requirements for Windows Media Center, and for more information about TV tuner recommendations for Windows Media Center, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/partners/dfw/tvtunercardsreq.mspx

Keywords: kbtshoot kbprb kbexpertiseinter KB934531

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.