Microsoft KB Archive/160852

= OL97: ENTER Key Does Not Open Journal Entry from within Contact =

Article ID: 160852

Article Last Modified on 1/19/2007

-

APPLIES TO


 * Microsoft Outlook 97 Standard Edition

-



This article was previously published under Q160852



SYMPTOMS
The ENTER key does not open a selected Journal entry from within an open Contact. You can select the Journal entry by either pressing the TAB key to move to it or by single-clicking it with the mouse. Once selected, the ENTER key will not open the Journal entry.



WORKAROUND
There are two methods for opening Journal entries from within a Contact.

Method 1
To open an embedded Journal entry using key strokes:
 * 1) From within the open Contact, press CTRL+TAB to select the Journal tab.
 * 2) Press the TAB key to select the embedded Journal entry.
 * 3) Press CTRL+O to open the Journal entry.

Method 2
To open the embedded Journal entry with the mouse:
 * 1) From within the open Contact, click the Journal tab.
 * 2) Double-click the Journal entry.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 97

Keywords: KB160852

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.