Microsoft KB Archive/69271

Word: Exiting Windows 3.00 and Starting Word Reboots System

PSS ID Number: Q69271 Article last modified on 01-24-1995

5.00 5.50

MS-DOS

= SUMMARY =

Using Quarterdeck’s QEMM version 5.11 or earlier memory manager will cause any program that utilizes expanded memory to reboot the system after exiting Microsoft Windows version 3.00. For example, if Word version 5.00 or 5.50 is started immediately after exiting Windows, the system will reboot.

This is a known problem with QEMM.SYS version 5.11 and earlier, and can be avoided by doing the following:


 * 1) Start Word with the /x switch to disable Word’s use of expanded memory.
 * 2) Use the extended memory manager included with Windows 3.00, HIMEM.SYS (instead of QEMM.SYS).

Quarterdeck Office Systems has confirmed this to be a problem with versions 5.11 and earlier of the QEMM driver. A complementary upgrade to version 5.12 can be obtained from Quarterdeck Office Systems by calling them at (213) 392-9851.

The information in this article was obtained from Quarterdeck Office Systems, and has not been confirmed or tested by Microsoft. The product included here is manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding this products’ performance of reliability.

Reference(s):

Quarterdeck Office Systems.

KBCategory: kbother KBSubcategory: Additional reference words:

=
================================================================ Copyright Microsoft Corporation 1995.