Microsoft KB Archive/944903

= A memory leak may occur in the Inetinfo.exe process in Exchange 2003 =

Article ID: 944903

Article Last Modified on 12/21/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
In a Microsoft Exchange Server 2003 front-end and back-end environment, the Inetinfo.exe process on the front-end servers consumes a large amount of memory. Eventually, the Inetinfo.exe process stops responding. Therefore, IMAP4 users and Microsoft Office Outlook Web Access users cannot access their mailboxes. Or, it takes a long time to access the mailboxes.



CAUSE
This problem occurs because of a memory leak. When a front-end server tries to authenticate with back-end public folder servers, a failure occurs in the authentication process. When many IMAP4 clients frequently try to access the public folders, the memory leak affects the clients quickly.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed before you apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the IIS Admin Service and all dependent services are restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: OWA

Keywords: kbexpertiseinter kbhotfixserver kbqfe kbfix KB944903

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