Microsoft KB Archive/156877

= OFF97: Name and Organization Boxes Blank During Setup =

Article ID: 156877

Article Last Modified on 9/28/2001

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APPLIES TO

 Microsoft Office 97 Standard Edition, when used with:  Microsoft Windows NT Advanced Server 3.1

 Microsoft Windows NT 4.0 

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This article was previously published under Q156877



SYMPTOMS
When you run the Microsoft Office 97 Setup program the first time on a particular computer, the Name and Organization boxes in the Name and Organization Information dialog box may be empty.



CAUSE
This problem occurs if both of the following are true:
 * You are installing Microsoft Office 97 on a computer running Windows NT version 3.51 or 4.0. -and-


 * You have not previously installed any version of Microsoft Office or any other Microsoft program whose Setup program displays a Name and Organization Information dialog box, on this computer.



RESOLUTION
If this problem occurs, enter your appropriate Name and Organization information, and click OK. This problem should only occur once for any given computer.

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MORE INFORMATION
Additional query words: OFF97

Keywords: KB156877

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