Microsoft KB Archive/907973

= Some e-mail messages are not delivered, and message senders may receive an NDR message in Exchange 2000 Server =

Article ID: 907973

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Consider the following scenario. You enable the Filter messages with blank sender feature in the Message Delivery properties in Microsoft Exchange 2000 Server. Additionally, you enable the Apply Filter feature on the Simple Mail Transfer Protocol (SMTP) virtual server. After you enable the Apply Filter feature, some messages that are sent by users are not delivered by the server that is running Exchange 2000 Server. Additionally, message senders may receive a non-delivery report (NDR) message that includes an error message. The error message is similar to the following error message:

554 5.1.0 Sender Denied



CAUSE
This behavior occurs if the message that was sent has a blank From field in the message header.



RESOLUTION
To resolve this behavior, make sure that your messages have the From field populated.



WORKAROUND
To work around this behavior, disable the Apply Filter feature on the appropriate SMTP virtual server. To do this, follow these steps:
 * 1) Start Exchange System Manager.
 * 2) Expand Administrative Groups, expand  , and then expand  .
 * 3) Expand Protocols, expand SMTP, right-click  , and then click Properties.
 * 4) On the General tab, click Advanced.
 * 5) In the IP address list, click the appropriate IP address, and then click Edit.
 * 6) Click to clear the Apply Filter check box.
 * 7) Click OK three times.
 * 8) Quit Exchange System Manager.
 * 9) In the Service snap-in, restart the Microsoft Exchange Routing Engine service and the Simple Mail Transfer Protocol (SMTP) service.



MORE INFORMATION
Messages that have a blank From field are not delivered in Exchange 2000 Server. This behavior occurs even if the message has other valid originator fields. Valid originator fields include the following fields:
 * Sender
 * ResentFrom
 * ResentSender

Additional query words: XADM

Keywords: kbtshoot kbprb KB907973

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