Microsoft KB Archive/235062

= PRB: Hh.exe Causes an Access Violation When Opening .chm Files =

Article ID: 235062

Article Last Modified on 7/24/2001

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APPLIES TO


 * Microsoft HTML Help 1.3
 * Microsoft HTML Help 1.1
 * Microsoft HTML Help 1.2
 * Microsoft HTML Help 1.21

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This article was previously published under Q235062



SYMPTOMS
When opening any .chm files, an access violation occurs. Reinstalling HTML Help and Internet Explorer does not fix the problem.



CAUSE
The Hhctrl.ocx file is incompatible with version 3.92.017 of the Matrox Productive G100 PCI Dual Monitor video driver.



RESOLUTION
Update the Matrox Productive G100 PCI Dual Monitor video driver to version 3.93.024 or later.

Please see the following Matrox web site:

http://www.matrox.com

