Microsoft KB Archive/830490

= HP Color LaserJet printer prints only in grayscale or in black-and-white on your Windows 2000 SP4-based computer =

Article ID: 830490

Article Last Modified on 10/27/2005

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you print color documents to a Hewlett-Packard (HP) Color LaserJet printer on your Microsoft Windows 2000-based computer, the documents may print in grayscale or in black-and-white mode. Additionally, other advanced printing options, functions, and features may not be available.



CAUSE
This problem occurs when both of the following conditions are true:
 * You have Microsoft Windows 2000 Service Pack 4 (SP4) installed.
 * You recently installed a non-HP printer driver.

When you install a non-HP printer driver, Windows 2000 SP4 replaces the Unidriver files that were installed by the HP driver installation with an older version of these files. These older version Unidriver files do not provide color support for HP Color LaserJet printers. They also do not support other advanced printing features that the HP Unidriver files do support.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date          Time     Version              Size  File name --- 21-Jun-2004   14:56    5.0.2195.6951      46,352  Basesrv.dll 21-Sep-2003   00:45    5.0.2195.6824     236,304  Cmd.exe 21-Jun-2004   14:56    0.2.0.1           138,000  Faxui.dll 21-Jun-2004   14:56    5.0.2195.6945     231,184  Gdi32.dll 21-Jun-2004   14:56    5.0.2195.6946     712,464  Kernel32.dll 21-Jun-2004   14:56    5.0.2195.6950     256,272  Localspl.dll 21-Jun-2004   14:56    5.0.2195.6898      37,136  Mf3216.dll 21-Jun-2004   14:56    5.0.2195.6824      54,544  Mpr.dll 21-Jun-2004   14:56    5.0.2195.6928     335,120  Msgina.dll 24-Mar-2004   02:17    5.0.2195.6892      90,264  Rdpwd.sys 16-May-2004   19:43    5.0.2195.6928   5,873,664  Sp3res.dll 21-Jun-2004   14:56    5.0.2195.6876      80,144  Spoolss.dll 03-May-2004   22:07    5.0.2195.6924      45,840  Spoolsv.exe 24-Mar-2004   02:17    5.0.2195.6897     403,216  User32.dll 05-Aug-2003   22:14    5.0.2195.6794     385,808  Userenv.dll 21-Jun-2004   14:56    5.0.2195.6924      88,336  Win32spl.dll 12-May-2004   23:45    5.0.2195.6922     182,544  Winlogon.exe 21-Jun-2004   14:56    5.0.2195.6946     244,496  Winsrv.dll 09-Jun-2004   23:40    5.0.2195.6951   1,631,472  Win32k.sys 25-Jun-2004   00:08                       13,600  Kb830490.cat



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Win2k B&W unidrv.dll

Keywords: kbbug kbfix kbprint kbqfe kbwin2000presp5fix kbhotfixserver KB830490

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