Microsoft KB Archive/278159

= OL2002: Cannot Open the HP OpenMail Server Store and &quot;Cannot Expand the Folder&quot; Error Message =

PSS ID Number: 278159

Article Last Modified on 4/17/2002

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The information in this article applies to:


 * Microsoft Outlook 2002

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This article was previously published under Q278159



SYMPTOMS
When you attempt to connect to a Hewlett-Packard (HP) OpenMail folder from Outlook, you may receive the following error message:

Unable to expand the folder. The set of folders could not be opened. The information store could not be opened.



WORKAROUND
To work around this behavior, click to select the remember my password check box when you configure the HP OpenMail account. This permits Outlook to open the HP OpenMail store.



MORE INFORMATION
Keywords: kbprb KB278159

Technology: kbOutlook2002 kbOutlook2002Search kbOutlookSearch kbZNotKeyword3

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