Microsoft KB Archive/888838

= A message that does not contain any text in the Subject box may be lost when you send it from a mailbox in Exchange 2003 =

Article ID: 888838

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
After you send a message that does not contain any text in the Subject box from a Microsoft Exchange Server 2003 mailbox, the message may be lost. Additionally, you do not receive a non-delivery report (NDR). When you track the message, you find that the message reached the message categorizer before it was lost.



CAUSE
This issue may occur when Symantec Mail Security 4.x for Microsoft Exchange is installed on a computer that is running Microsoft Exchange Server 2003.



RESOLUTION
To resolve this issue, obtain and install an updated version of Mail Security 4.x for Microsoft Exchange. For more information about this issue and about how to obtain the updated software from Symantec, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/ent-gate.nsf/eb4f48490d6380ea88256d1e0000dafc/75970f9549c97dd188256dd40057c34a?OpenDocument&src=bar_sch_nam



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: vanish blackhole blackholed subject line empty CAT

Keywords: kbprb kbtshoot KB888838

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