Microsoft KB Archive/309500

= Works Suite: Works Word Processor (.wps) file opens as blank document in Word 2002 =

Article ID: 309500

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Works Suite 2005
 * Microsoft Works Suite 2004
 * Microsoft Works Suite 2003
 * Microsoft Works Suite 2002
 * Microsoft Works 8.0
 * Microsoft Works Suite 2006

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This article was previously published under Q309500



SYMPTOMS
When you open a Microsoft Works Word Processor (.wps) file in Microsoft Word 2002, the file opens as a blank document.



CAUSE
This issue may occur if the following conditions exist:
 * Microsoft Word 2002 was installed with the Works Suite installation process.
 * The .wps file is from Works Word Processor.
 * You open the .wps file in Microsoft Word 2002 in one of the following manners:
 * You right-click the file, click Open with, and then click Microsoft Word 2002.
 * You double-click the file when the .wps file extension has been associated with Microsoft Word 2002.

Note This issue does not occur with stand-alone installations of Word 2002.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Start Word 2002.
 * 2) On the File menu, click Open.
 * 3) Browse to the .wps file that you are trying to open, and then select it.
 * 4) Click Open.

Or, if the file is listed on the Works Task Launcher History tab, you can open it from there.

Keywords: kbprb KB309500

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