Microsoft KB Archive/320883

= XADM: The Information Store Stops Responding During an Online Backup If Database Zeroing Is Turned On =

Article ID: 320883

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q320883





SYMPTOMS
When you try to make an online backup (for example, an Exchange 2000-aware backup) of an Exchange 2000 information store, the Exchange 2000 information store service may stop unexpectedly. This problem occurs if the Zero out deleted database pages option for the storage group is selected.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information store

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Additional query words: jet ntbackup crash crashes

Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB320883

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