Microsoft KB Archive/894896

= A Windows XP-based computer that has at least 1 GB of RAM may occasionally stop responding when you resume the computer from hibernation =

Article ID: 894896

Article Last Modified on 11/29/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
When you resume a Microsoft Windows XP-based computer from hibernation, the computer may occasionally stop responding after the progress bar reaches the right end of the screen. This problem may occur on a Windows XP-based computer that has at least 1 gigabyte (GB) of RAM installed.

Note When the computer stops responding, it displays a black screen.



WORKAROUND
To work around this problem, follow these steps:  Shut down the computer, wait a minute, and then restart the computer. If you receive an error message that resembles the following, select the Restart the system again option, and then press ENTER:

The system cannot resume from hibernation. Do you want to restart again?  Delete restoration data and proceed to system boot menu Restart the system again

 If the computer does not restart correctly, you may receive the same error message again. In this scenario, select the Delete restoration data and proceed to system boot menu option. This enables a regular restart instead of triggering the restoration process.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about how to troubleshoot hibernation and standby issues in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

907477 How to troubleshoot hibernation and standby issues in Windows XP

Keywords: kberrmsg kbtshoot kbbug kbprb kbexpertisebeginner KB894896

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