Microsoft KB Archive/139920

= Multimedia: Error Message: Uninstaller Error =

Article ID: 139920

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Music Central 97 Standard Edition
 * Microsoft Cinemania 97 Standard Edition
 * Microsoft Encarta World Atlas 97

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This article was previously published under Q139920



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.



SYMPTOMS
When you try to remove the program listed at the top of this article using the Add/Remove Programs tool in the Windows Control Panel, you may receive the following error message:

Uninstaller Error! An error occurred while trying to remove Microsoft Music Central 96. Uninstallation has been canceled.



CAUSE
This error message can occur if the CD-ROM drive letter has changed since the original installation of Music Central. For example, this can happen after you install a second hard disk. In some cases, this can cause your CD-ROM drive letter to change.



RESOLUTION
To resolve this problem, use one of the following methods:

Method 1
Change the CD-ROM drive letter to the original drive letter designation, remove the program listed at the top of this article, and then switch the drive designation back to the new drive letter.

For information about how to perform this task, contact your hardware manufacturer.

Method 2
Delete the program's registry items.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. The registry is a system-wide database used for storing Windows software and hardware configuration settings.

 Click Start, and then click Run.  Type the following line, and then click OK:      regedit  When Registry Editor appears, double-click the HKEY_LOCAL_MACHINE folder. Double-click the SOFTWARE folder, and then the Microsoft folder. Double-click the Windows folder, and then the Current Version folder.</li> Double-click the Uninstall folder.</li> Click the folder entry for the program you are using. For example, MicrosoftMusicCentral96 or MicrosoftMusicCentral97</li> Click Delete. Confirm the deletion.

CAUTION: Make sure you delete only the folder for the program listed at the top of this article.</li> Close Registry Editor. Run the program listed at the top of this article from your CD-ROM drive, and then exit the program.</li></ol>

You can now remove Music Central using the Add/Remove Programs tool in Control Panel.

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MORE INFORMATION
NOTE: The programs listed at the the top of this article makes only minor additions to your hard disk. The Uninstall feature only removes the shortcut located on the Start menu, and removes the program's registry information.

If you decide to ignore the error and remove the Music Central icon from your Start menu, do the following:


 * 1) Click Start, point to Settings, and then click Taskbar or Taskbar & Start Menu.
 * 2) Click the Start Menu Programs tab, and then click Remove.
 * 3) Double-click the Microsoft Reference folder.
 * 4) Click the program shortcut, and then click Remove.

Additional query words: 1.0 1997 1996 multi media multimedia multi- mmtitles kbmm Cinemania Encarta World Atlas ewa

Keywords: kberrmsg kbfix kbmm kbsetup KB139920

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