Microsoft KB Archive/245752

= Installing the HP 3100 Printer Software May Not Succeed =

Article ID: 245752

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q245752



SYMPTOMS
When you are installing the Hewlett-Packard (HP) 3100-series printer software on a computer that is running the Epson Stylus Print Monitor software, the spooler may exit or cause an "Access violation" error message during the "Updating the system" portion of the HP Setup program, resulting in an unsuccessful installation of the driver.



CAUSE
The HP Setup routine calls the ExitProcess function against the spooler. The resulting shutdown of the spooler causes the Epson Stylus Print Monitor software to stop working and invoke the Dr. Watson tool.



RESOLUTION
To resolve this issue, contact the software manufacturers to obtain the latest updates to their software, or visit their Web sites:

Hewlett-Packard: http://www.hp.com

Epson: http://www.epson.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbprb kbsetup KB245752

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