Microsoft KB Archive/294367

= You Cannot Mount the Database, and Receive Events 9518 and 455 =

PSS ID Number: 294367

Article Last Modified on 10/9/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003, Premium Edition
 * Microsoft Windows Small Business Server 2003, Standard Edition

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This article was previously published under Q294367



SYMPTOMS
You may receive the following error message when you try to mount a mailbox or public store.

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both. ID no: c1041724

In the Application event log, you may also receive following events.

Event Type: Error

Event Source: ESE98

Event Category: Logging/Recovery

Event ID: 455

Date: 3/18/2001

Time: 5:14:22 PM

User: N/A

Computer: SERVER1

Description: Information Store (2376) Error -1811 (0xfffff8ed) occurred while opening log file D:\exchsrvr\MDBDATA\E000xxx.log.

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9518

Date: 3/18/2001

Time: 5:14:22 PM

User: N/A

Computer: SERVER1

Description: Error Current log file missing starting Storage Group /DC=COM/DC=COMPANY/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/CN=MICROSOFT/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE GROUP/CN=SERVERS/CN=SERVER1/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP on the Microsoft Exchange Information Store.



CAUSE
Error -1811 corresponds to JET_errFileNotFound, and can be caused by an E00.log file with mismatching signature and LGeneration. If the E00.log file has a mismatching signature, the information store might not mount even if the database is consistent.



RESOLUTION
To resolve this problem, run eseutil /mh on all available databases in the corresponding storage group. If all databases are consistent, run eseutil /ml on the E00.log file. If there is a signature mismatch between the E00.log file and the recorded log signature in the database (eseutil /mh output), you can perform the following procedure to resolve this problem:
 * 1) Save your current log files.
 * 2) Delete the E00.log file. While you mount your information store, a new E00.log file will be generated with the right signature and Lgeneration.
 * 3) If you still cannot mount the information store, delete all transaction logs (including Exx.log files and Exxnnnnn.log files).

Additional query words: XADM

Keywords: kbprb KB294367

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St kbSBServ2003Pre kbSBServ2003Search kbSBServ2003St kbSBServSearch

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