Microsoft KB Archive/241156

= OL98: (IMO) AutoPreview Is Intermittent When Viewing IMAP Messages =

Article ID: 241156

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q241156



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When using Outlook connected to an Internet Message Access Protocol (IMAP) server, the AutoPreview feature may appear to work only intermittently.



CAUSE
Only unread messages are displayed in AutoPreview when viewing messages on an IMAP server, by default.



RESOLUTION
To view the message with AutoPreview, mark it as unread.

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To view both read and unread messages, turn on the option to Preview all items.



MORE INFORMATION
Outlook defaults to Preview Unread Items for the AutoPreview with IMAP servers. Only messages marked as Unread are displayed in AutoPreview when used with an IMAP server. When you open the message, the message is marked as Read and AutoPreview does not display it.

To Mark a Message as Unread
Right-click the message and click Mark as Unread on the shortcut menu.

To Turn On Preview All Items

 * 1) On the View menu, point to Current View, and click Customize Current View.
 * 2) In the View Summary dialog box, click Other Settings.
 * 3) In the AutoPreview section, click to select Preview All Items.
 * 4) Click OK and OK to close the dialog box.

Keywords: kbprb KB241156

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