Microsoft KB Archive/215106

= SMS: Windows 3.1 Application Error After Uninstalling Remote Tools =

Article ID: 215106

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q215106



SYMPTOMS
If you uninstall Microsoft Systems Management Server 2.0 remote tool components from Microsoft Windows 3.1 clients, application errors may be generated when you quit Windows.

The following error messages occur as application pop-up messages on the client computer

"Application Error: WUSER16 caused a Segment Load Failure in module USER.EXE at 0001:3C0F"

"Application Error: WUSER16 caused a Segment Load Failure in module IDISP16.DLL at ?"

"Application Error: PROGMAN caused a General Protection Fault in module GDI.EXE at 0004:06A8."

and then Progman.exe is closed.



CAUSE
This behavior can occur on computers with low conventional memory (less than 400 kilobytes [KB]), particularly when Wuser.exe remains in memory but all of the support files have been removed. At this point, if you exit Windows, you receive the application errors described in the "Symptoms" section.



WORKAROUND
To resolve this problem, increase Windows 3.1 client conventional memory to 400 KB or higher.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms

Keywords: kbbug kbclient kbconfig kbinterop kbnofix kbremoteprog KB215106

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