Microsoft KB Archive/946627

= Internet Explorer 6 crashes after you install security update 942615 on a computer that is running Windows XP Service Pack 2 =

Article ID: 946627

Article Last Modified on 12/21/2007

-

APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional 

-



SYMPTOMS
On a computer that is running Windows XP Service Pack 2 (SP2), Microsoft Internet Explorer 6 crashes when you try to a visit a Web site. This problem occurs after you install security update 942615 (MS07-069).

Additionally, you may receive an error message that resembles the following:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

The error report contains the following error-signature information.



WORKAROUND
The following file is available for download from the Microsoft Download Center:

Download the 946627 package now.

Release Date: December 20, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
When this problem occurs, the following errors are written to the Application log by Windows Error Reporting:

Date: Date

Time:

Type:

User: N/A

Computer:

Source: Application Error

Category: None

Event ID: 1000

Description: Faulting application Iexplore.exe, version 6.00.2900.2180, faulting module Urlmon.dll, version 6.0.2900.3231, fault address 0x0003b5ce.

Date:

Time: e

Type: Error

User: N/A

Computer:

Source: Application Error

Category: None

Event ID: 1001

Description: Fault bucket 564261486

Update 946627 enables hotfix 942367 by adding a DWORD value named * that has a value of 1 to the following registry subkey:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

942367 On a Windows XP Service Pack 2-based computer that has certain cumulative security updates for Internet Explorer installed, Internet Explorer 6 may stop responding when you try to visit a Web site

For more information about security bulletin MS07-069, click the following article number to view the article in the Microsoft Knowledge Base:

942615 MS07-069: Cumulative security update for Internet Explorer

Similar problems and solutions
to troubleshoot similar problems.

Self-help steps for beginning to intermediate computer users are available to troubleshoot similar problems at the following Microsoft Web site:

Troubleshoot Internet Explorer stop or crash problems

Note This Guided Help content may not be available in all languages.

Keywords: kbbug kbfix kbnofix kbregistry kbqfe kbprb atdownload kbexpertiseinter KB946627

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.