Microsoft KB Archive/268680

= ENT2001: Sherlock Unable to Start in Low-Memory Situations =

Article ID: 268680

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Entourage 2001 for Mac Special Edition

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This article was previously published under Q268680



SYMPTOMS
If you attempt to locate a file to attach to an e-mail message by using the Find command in the Entourage attachment pane, Sherlock, the Macintosh file search utility, does not start and you do not receive an error message.



CAUSE
There is not enough free memory to start the Sherlock utility.



RESOLUTION
To resolve this problem, close open windows and any programs that are running to free memory.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When adequate memory is available on your computer, if you click Find in the attachment pane, you receive the following message:

You are being switched to the Finder's find file utility. Drag files into the message window to attach them to the message.

If you click OK, the Sherlock utility starts, and you can choose search parameters for the file that you want to find. In circumstances where memory is low, if you click OK, the Sherlock utility does not start.

Additional query words: Apple Mac

Keywords: kbbug kbpending KB268680

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