Microsoft KB Archive/831648

= Event ID 4100 or Event ID 4356 is logged in the application event log of Advanced Clients in Systems Management Server 2003 =

Article ID: 831648

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
On client computers that are running Microsoft Systems Management Server (SMS) 2003 Advanced Client, the following event may be logged the application event log: Event Type: Warning

Event Source: EventSystem

Event Category: Firing Agent

Event ID: 4100

Date: 8/28/2003

Time: 5:22:13 AM

User: N/A

Description: The COM+ Event System failed to create an instance of the subscriber {C2F23AE4-82D8-456F-A4AF-A2655D8CA726}. CoCreateInstanceEx returned HRESULT 8000401A.

On client computers that are running Microsoft Windows Server 2003 or Microsoft Windows XP, the following event may be logged in the application event log:

Event Type: Warning

Event Source: EventSystem

Event Category: Firing Agent

Event ID: 4356

Date: 8/28/2003

Time: 5:22:13 AM

User: N/A

Description: The COM+ Event System failed to create an instance of the subscriber {C2F23AE4-82D8-456F-A4AF-A2655D8CA726}. StandardCreateInstance returned HRESULT 8000401A.



CAUSE
This problem occurs if the Patch UI Monitor component tries to call the client user interface (UI) when no user is logged on.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  04-Dec-2003  18:23                     11,281  Filemap.ini 04-Dec-2003 18:23  2.0.6.3           354,152  Smsupdate.exe 04-Dec-2003 18:23  2000.80.194.0     274,489  Ntwdblib.dll 04-Dec-2003 18:23  2.50.2726.104     111,104  Patchuimonitor.dll 04-Dec-2003 18:23  2.0.1493.5011     855,312  Preinst.exe 04-Dec-2003 18:23                    248,320  Sms2003ac-kb831648-x86.msp

Installation information
To apply this hotfix, follow these steps. Apply this hotfix to all Advanced Clients in your hierarchy. Depending upon your SMS hierarchy configuration, you may want to complete these steps on primary and secondary site servers so that you target every Advanced Client in your environment with this software distribution.
 * 1) Create a folder in a location that is accessible to your SMS site servers.
 * 2) Copy the SMS2003-RTM-KB831648-X86-ENU.exe update file to the new folder.
 * 3) Log on to the site server as an administrator.
 * 4) Quit the SMS Administrator Console if it is running.
 * 5) Run the SMS2003-RTM-KB831648-X86-ENU.exe update file, and then follow the instructions in the wizard.
 * 6) When prompted by the installation wizard, click Yes, I want to create a package and program now. Make sure to review the Applying hotfixes to SMS Advanced Clients information later in the installation wizard.
 * 7) Start the SMS Administrator Console.
 * 8) Open the Site Hierarchy\ \Site Settings\Client Agents tree, where   is the name of your SMS site.
 * 9) Right-click Software Inventory Client Agent, and then click Properties.
 * 10) Make sure that Enable software inventory on clients is turned on.
 * 11) On the Inventory Collection tab, click the button that has the yellow star.
 * 12) In the Name text box, type PatchUIMonitor.dll, click OK, two times.
 * 13) Allow a minimum of two days for software inventory to complete on all client computers.

Important You must allow software inventory to complete before you continue to step 14.
 * 1) After software inventory is completed on all clients, right-click the Collection node in the SMS Administrator Console, point to New, and then click Collection.
 * 2) Type a name for the collection, for example Advanced Clients that require Q831648.
 * 3) On the Membership Rules tab, click the yellow database button to open Query Rule Properties.
 * 4) Type a name for the query, and then click Edit Query Statement.
 * 5) Click Show Query Language.
 * 6) Delete the existing query statement, paste the following query in the Query statement area, and then click OK three times:

select SMS_G_System_COMPUTER_SYSTEM.Name, SMS_G_System_SoftwareFile.FileName, SMS_G_System_SoftwareFile.FileVersion, SMS_G_System_SoftwareFile.FileDescription, SMS_G_System_SoftwareFile.FileSize, SMS_G_System_SoftwareFile.FilePath from SMS_R_System inner join SMS_G_System_COMPUTER_SYSTEM on SMS_G_System_COMPUTER_SYSTEM.ResourceID = SMS_R_System.ResourceId inner join SMS_G_System_SoftwareFile on SMS_G_System_SoftwareFile.ResourceID = SMS_R_System.ResourceId where SMS_G_System_SoftwareFile.FileName = &quot;PatchUIMonitor.dll&quot; and SMS_G_System_SoftwareFile.FileVersion < &quot;2.50.2726.0104&quot;
 * 1) In the SMS Administrator Console, expand the Packages node, locate and expand the KB831648 - Advanced Client Hotfix package, and then click Distribution Points.
 * 2) Right-click Distribution Points, and click New, and then click Distribution Points.
 * 3) In the New Distribution Points Wizard, click Next, click all the Distribution Points where you want to copy the package, and then click Finish.
 * 4) Locate and right-click the Advertisements node, point to New, and then click Advertisement.
 * 5) In the Name text box, type a name for the advertisement.
 * 6) In the Package list, click KB831648 - Advanced Client Hotfix.
 * 7) In the Program list, click KB 831648 - Advanced Client Patch Install.
 * 8) Click Browse, click the collection that you created in step 14, and then click OK two times.



Important Advertisement status for this hotfix may be reported incorrectly if you have distributed additional Advanced client hotfixes.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

840864 Incorrect status is returned after you distribute an update for the Advanced Client in Systems Management Server 2003



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbclient kbsmstopazfix kbeventlog kbevent kbsoftwaredist kbfix kbbug KB831648

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