Microsoft KB Archive/175710

= OFF97: Outlook Fax Fails If Word Not Started Once Before =

Article ID: 175710

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Office 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Word 95 Standard Edition

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This article was previously published under Q175710





SYMPTOMS
When sending a fax from Microsoft Outlook 97, when you click "Start Using Word Now" you may receive one of the following messages:

Microsoft Word Err=1078

This file could not be found.

(C:\windows\spool\fax\message.rtf)

-or-

Microsoft Visual Basic

This file could not be found.

(C:\windows\spool\fax\message.rtf)

End or Debug

This occurs if all of these conditions are true:


 * You installed the Microsoft Office 97 Enterprise Update on a computer that never had a previous version of Office 97 installed on it.
 * The fax contains text formatted in a non-black color.
 * Your Outlook Profile includes the Microsoft Fax service.
 * Microsoft Word 97 has not been opened since it was installed.



RESOLUTION
Exit Outlook, start Word to clear its first-run condition status, then restart Outlook and resend your fax.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.

Additional query words: error facsimile

Keywords: kbbug kbemail kbinterop kbpending KB175710

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