Windows 98/4.10.1546/printers.txt

---             Microsoft Windows 98 README for Printers July 1997 ---

(c) Copyright Microsoft Corporation, 1997

This document provides complementary or late-breaking information to supplement the Microsoft Windows 98 documentation.

--- HOW TO USE THIS DOCUMENT ---

To view Printers.txt on screen in Notepad, maximize the Notepad window.

To print Printers.txt, open it in Notepad or another word processor, click the File menu, and then click Print.

CONTENTS

PRINTING OVER A NETWORK

TRUETYPE FONT AVAILABILITY FOR PRINTING

CANON COLOR BULLET-JET SUPPORT

FARGO PRIMERA AND PRIMERA PRO SUPPORT

HEWLETT-PACKARD DESKJET SUPPORT

HEWLETT-PACKARD LASERJET PRINTER SUPPORT

LEXMARK PRINTER SUPPORT

QMS JETSCRIPT BOARDS

LASERMASTER PRINTER SUPPORT

NEC SILENTWRITER SUPERSCRIPT 610

PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS

NOTE: In general, the printer drivers provided with Windows 98 are preferable to drivers in previous versions of Windows for any given printer. However, you might want to consult the printer manufacturer to determine the best printing solution for your printer.

PRINTING OVER A NETWORK

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By default, Windows 98 uses the network path as the port designation for network printers. This is slightly different from Windows 3.1, and some programs might have problems. A network path (also known as a UNC name) is typically in this format: \\server\printqueue

However, network paths tend to be longer than their Windows 3.1 equivalents, and this results in problems for some programs. If you experience problems, you can revert to the Windows 3.1 method of addressing network resources. For more information, look up "capturing, printer ports" in the online Help index.

Some programs may also experience difficulties if the network path contains a space character. This can be resolved as described in the previous section, or you can change the network path so it does not contain spaces. See your network administrator for help with changing the network path name.

Problems Printing to PostScript Printers Over a NetWare Network

If you have difficulties printing to a PostScript printer over a network, it may be because banner pages are incorrectly configured on the NetWare server. Unless banner pages are correctly configured on the NetWare server, they will cause errors and nothing will print. To solve this problem, you can either disable banner pages by clicking to clear the Banner Pages check box in the Printer Properties dialog box, or contact your network administrator to correctly configure banner pages on the NetWare server for a PostScript printer.

Unwanted Banner Pages on a NetWare Network from MS-DOS Programs --- If you are still receiving unwanted banner pages when printing from MS-DOS programs after clearing the Banner Page setting as described in the previous section, you’ll need to change the port designation for the printer from the network path (UNC) name, to the captured port.

>>>To change the port designation for the printer from the network path (UNC) name, to the captured port:

1. Click Start, point to Settings, and then click Printers.

2. Right-click the icon for the printer you are using, and then click Properties. 3. On the Details tab, click the arrow on the box that shows the \\Server\Printqueue name, and look for an entry that shows LPTx:. This is the LPT port you have captured.

4. Select LPTx: (\\Server\Printqueue), and then click Apply.

5. Click the Capture tab, and then disable the banner page setting as   described in the previous section.

TRUETYPE FONT AVAILABILITY FOR PRINTING

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TrueType fonts are not usually available when printing in lower resolutions (75-150 dpi) on inkjet printers. This does not apply to laser and dot-matrix printers. TrueType fonts are also not available when using the Generic/Text Only printer driver.

CANON COLOR BUBBLE-JET SUPPORT

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You may notice some printing differences in the Windows 98 drivers for the Canon Color Bubble-Jet (BJC) printers if you upgrade from an earlier version of Windows. The Canon BJC-70, BJC-600, BJC-600e, BJC-800, and BJC-4000 drivers from Windows 3.1 are automatically upgraded to Windows 98 drivers as part of the Windows 98 installation because earlier versions do not work under Windows 98. Please contact your local Canon representative company (or refer to the information in the "Where to Find More Help" section of your printer's manual) for information about updated driver availability for optimal support of these devices.

FARGO PRIMERA AND PRIMERA PRO SUPPORT

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Some older versions of the Fargo Primera and Primera Pro printer drivers do not operate correctly under Windows 98. The Fargo Primera requires version 4.3 or later, and the Primera Pro requires version 2.7 or later. To obtain either of these drivers, contact Fargo’s BBS or their technical support at the numbers listed in the printer documentation.

HEWLETT-PACKARD DESKJET PRINTER SUPPORT

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Versions 6.1 and earlier of the Hewlett-Packard DeskJet printer drivers will not function under Windows 98, and it is not possible to install them. If you are using them with Windows 3.1, they will be upgraded to version 6.5 with Windows 98. See the following section if you are using a DeskJet 600 or 800 series model.

Hewlett-Packard DeskJet 600, 660C, and 850C Printer Support --- To optimally use your DeskJet 600, 660C, or 850C, determine if your DeskJet printer includes a printer driver that is compatible with Windows 98. (To determine if your printer driver is compatible with with Windows 98, refer to the disk label.)

Case 1: If you have a printer driver that is compatible with Windows 98.

If you already have Windows 98 installed and are installing a new DeskJet 600 or 800 series printer, Windows 98 automatically identifies your printer and installs the printer driver. When you see the prompt asking for the OEM-provided disk, click OK, and then insert the HP DeskJet Printer disk #1 that came with your printer into the appropriate floppy disk drive. Follow the steps displayed on your screen.

If Windows 98 does not automatically detect your HP DeskJet printer, follow the steps listed on the label of the HP DeskJet Printer Driver disk #1 that came with your printer.

If you are upgrading from Windows 3.1 to Windows 98 and already have your DeskJet installed with a Windows 98 compatible printer driver (version 7.0 or greater), you do not need to do anything else.

Case 2: If you do not have a Windows 98 compatible printer driver (you have a Windows 3.1-only printer driver).

To obtain a Windows 98 compatible printer driver for your DeskJet printer, contact the HP Driver Distribution Center referenced in your HP DeskJet Printer Users Manual. Until you obtain your Windows 98 printer driver, follow the instructions to enable printing under Windows 98.

>>>To enable printing under Windows 98:

1. Click Start, point to Settings, and then click Printers.

2. Click the Add Printer icon, and then follow the instructions on  your screen.

3. When you are asked to select the printer manufacturer and model number, select "HP DeskJet 550C Printer" for a 660C or 850C printer; or the "HP DeskJet 540" if you have a DeskJet 600.

4. Click Next, and then follow the steps displayed on the screen.

HEWLETT-PACKARD LASERJET PRINTER SUPPORT

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If you have upgraded from Microsoft Windows 3.1 to Microsoft Windows 98, you can disregard the following instructions; all of the optimized software is installed on your computer during the Windows 98 installation.

If you are adding a LaserJet 4 printer, a Color LaserJet, or a LaserJet 5P/5MP to your Windows 98 system, you can get optimized printing performance by following the steps in the relevant section. HP LaserJet printer and HP-provided printer driver issues should be directed to Hewlett-Packard. Please consult Hewlett-Packard’s Driver Distribution or Customer Support centers listed in the documentation accompanying your printer for more information.

HP LaserJet 4 Printer - PCL Support --- Recommended software: Windows 98 printer driver & HP TrueType Screen Fonts.

HP offers the LaserJet 4 printer user HP TrueType Screen fonts to match your internal printer fonts. To obtain these fonts, contact your Hewlett-Packard Driver Distribution center.

HP LaserJet 4Si, 4L, 4P, 4 Plus, and 4V Printers - PCL Support --- Recommended software: Windows 98 printer driver & HP TrueType Screen Fonts.

NOTE: You will need the HP TrueType screen fonts to match your internal printer fonts. Locate the disks that came with your HP LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution Center.

1. Insert Disk 1 of the HP LaserJet Printing System disk set into the appropriate floppy disk drive.

2. Click Start, and then click Run.

3. In the Run dialog box, type "A:\Setup"

4. Click "Custom" installation, and then click the appropriate HP   LaserJet printer.

5. Click HP TrueType Screen fonts. Clear the Printer Driver, Status Window, and the Travel Guide. Click OK, and then follow the steps displayed on the screen.

HP LaserJet 5P Printer - PCL Support

Recommended software: Windows 98 printer driver & HP TrueType Screen Fonts.

NOTE: HP plans to update the LaserJet 5P software for enhanced Windows 98 support. Contact your HP Driver Distribution for information, or contact your authorized HP dealer.

NOTE: You will need the HP TrueType screen fonts to match your internal printer fonts. Locate the disks that came with your HP LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution center.

1. Insert Disk 1 of the HP 5P LaserJet Printing System disk set into the appropriate floppy disk drive.

2. Click Start, and then click Run.

3. Type "A:\Setup."

4. Select "Typical" installation, and then follow the steps displayed on screen.

HP Color LaserJet Printer - PCL Support --- Recommended software: HP Color LaserJet driver & HP TrueType Screen Fonts.

NOTE: Locate the disks that shipped with your HP Color LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution Center.

1. Insert Disk 1 of the HP Color LaserJet Printing System disk set (Windows 3.1 PCL Printing System) into the appropriate floppy disk drive.

2. Click Start, and then click Run.

3. Type "A:\Setup."

4. Select "Express" installation, and then follow the steps displayed on the screen.

NOTE: To take advantage of Image Color Matching support in Windows 98, you need to install the HP Color LaserJet driver shipped with Windows 98.

HP LaserJet 4M to 5MP printers - PostScript Support --- Recommended software: Windows 98 PostScript printer driver.

NOTE: Do not use the PostScript printer driver supplied with your HP printer.

HP Color LaserJet Printer - PostScript Support Recommended software: HP Color LaserJet PostScript printer driver.

NOTE: Locate the disks that shipped with your HP Color LaserJet printer, and then follow the steps below. If you cannot find the disks, contact your Hewlett-Packard Driver Distribution center.

1. Insert the HP Color LaserJet Printer disk, Windows 3.1 PostScript 2.1.1., into the appropriate floppy disk drive. 2. Click Start, point to Settings, and then click Printers. 3. Click the Add Printer icon, and then follow the instructions using the HP Color LaserJet PostScript driver disk. 4. Click the Have Driver Disk button. If you are prompted to replace or   update the driver, click Yes.

HP LaserJet Troubleshooting --- Printer Status Conflicts: You can potentially have a conflict between the Microsoft printer status reporting program and the HP Status Window. Here are the symptoms: During printing, the Microsoft status program gives you printing status information. At other times, if a printer error or other condition occurs (the printer runs out of paper, paper jam, the parallel cable is disconnected, the printer cover is open, etc.), the HP Status Window gives you a message.

>>>To uninstall the HP Status Window:

1. Click Start, and then click Programs.

2. Click the HP LaserJet folder.

3. Click the Deinstall HP Status Window icon.

4. Click Yes to restart Windows.

"Error 21 -- print overrun" If this occurs on your LaserJet printers, turn on "Page Protection" if the option is available in the Device Options tab of the Printer Properties dialog box. On LaserJet 3 printers, you will need to set it directly on the printer's front panel. If the Page Protection option is not available, and you are using a LaserJet 4 printer, try changing the printer driver to Raster mode instead of vector mode in the Graphics tab of the printer properties and/or reduce the complexity of the page.

LEXMARK PRINTER SUPPORT

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You may experience difficulties in using the bi-directional support with some Lexmark 40x9 LaserPrinter printers under Windows 98. To enable bi-directional support, follow the instructions below:

1. Verify you have a file named LEX01.386 in your Windows\System folder. 2. Under the [386Enhanced] section of System.ini in your Windows folder, add these lines: *device=lex01.385 WPSLPT#=1 where # = 1, 2 or 3, corresponding with LPT1, LPT2, or LPT3 respectively. (Example: For LPT2, the line would read WPSLPT2=1) 3. Save the changes and restart your computer.

QMS JETSCRIPT BOARDS

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To print with QMS JetScript boards under Windows 98, you need to create a port called LPTx.DOS (where LPTx is LPT1, LPT2, or LPT3 based on how the JetScript board is configured). To do this, carry out the following steps. These steps assume you have a printer driver already installed. If you do not have a printer driver installed, click the Add Printer icon in the Printers folder, and then follow the instructions on your screen.

>>>To create a port called LPTx.DOS:

1. In the Printers folder, use your right mouse button to click the printer icon for the QMS JetScript, and then click Properties.

2. Click the Details tab, and then click the Add Port button.

3. Click Other, and then click Local Port.

4. Click OK, and then enter the name of the port you want to add (for   example, LPT1.DOS).

5. Click OK, and then click OK again to close the Printer Properties dialog box. The printer should be ready to use.

LASERMASTER PRINTER SUPPORT

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============== The Windows 3.1 printer driver for LaserMaster products will not function under Windows 98. For information about obtaining drivers that are compatible with Windows 98, contact LaserMaster Technical Support at the phone number listed in the documentation that came with your printer.

NEC SILENTWRITER SUPERSCRIPT 610

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PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS -- Some version of the installation software does not operate correctly under Windows, resulting in "Unknown Windows Version" error messages. If you experience this when trying to install the driver software for this printer, please contact Panasonic for information about getting an updated version to address this issue.