Microsoft KB Archive/126933

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GP Fault Exiting Windows with Unsaved Consolidated Project

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Q126933

kbother projwin

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The information in this article applies to:


 * Microsoft Project for Windows, version 4.0

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SYMPTOMS
If you exit Microsoft Windows while a consolidated project file that has not been saved is open in Microsoft Project, you may receive a general protection (GP) fault.

CAUSE
This problem occurs if an unsaved consolidated project is open in Microsoft Project, and at least one of the subproject files has not been saved. If you exit Microsoft Windows before you exit Microsoft Project under these conditions, you may receive a GP fault.

This behavior occurs whether you created the consolidated project using the New Window command (Window menu) or the Consolidate Projects command (Tools menu, Multiple Projects). This problem also occurs whether or not you choose to save any of the subproject files or the consolidated project file.

When you exit Microsoft Project by choosing Exit from the File menu in Microsoft Project, a consolidated project file is correctly closed before the subproject files are closed. However, when you exit Microsoft Project by exiting Microsoft Windows first, each project is closed in order. In this case, a subproject file may be closed before the consolidated project file that contains it. If Microsoft Project then updates the consolidated project file window while the subproject is closed, you receive a GP fault in Microsoft Project.

Note that none of the data in your files is lost when this problem occurs (the files are saved before they are closed and before you receive the GP fault).

WORKAROUND
To work around this problem, use any of the following methods:

Method 1
Exit Microsoft Project before you exit Microsoft Windows.

Method 2
Close any consolidated files in Microsoft Project before you exit Microsoft Windows.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.