Microsoft KB Archive/259560

= OL2000: You Cannot Switch E-mail Message Formats Between HTML and Rich Text Format =

Article ID: 259560

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q259560



SYMPTOMS
When you compose an e-mail message in Outlook, you cannot switch from Rich Text Format (RTF) to Hypertext Markup Language (HTML) format, or from HTML to RTF.



CAUSE
Outlook cannot directly convert e-mail messages from RTF to HTML, or from HTML to RTF.



RESOLUTION
To resolve this problem, you must first convert the e-mail message to plain text format, and then convert it to either RTF or HTML.

NOTE: All text formatting is lost when you convert the e-mail message to plain text format.



MORE INFORMATION
On the Format menu of an e-mail message, you can choose options that let you switch between e-mail message formats. However, Outlook cannot directly convert e-mail messages from HTML to RTF, and from RTF to HTML. Therefore, you must first switch the e-mail message to plain text format. After you switch the e-mail message to plain text format, you can click the Format menu again, and then switch the e-mail message to the format that you want.

NOTE: If you want to change the format of an e-mail message, you must be able to edit the e-mail message. For example, if you open an e-mail message that you receive in your Inbox, the format choices are not available. If you click Forward or Reply, the format choices are available on the Format menu.

Additional query words: OL2K

Keywords: kbqfe kbprb kbhotfixserver KB259560

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