Microsoft KB Archive/268091

= Event 7022: Messenger Service Hung on Startup =

Article ID: 268091

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q268091



SYMPTOMS
When you start your computer, Event Viewer records Event ID 7022, &quot;Messenger service hung on startup.&quot;



CAUSE
This behavior can occur when the services that the Messenger service depends on have been modified and are not configured correctly in the registry.



RESOLUTION
To resolve this behavior, make sure that the services that the Messenger service depends on are correctly listed in the registry.



MORE INFORMATION
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To make sure the necessary services are present in the registry, follow these steps:
 * 1) Start Registry Editor (Regedt32).
 * 2) Navigate to the following registry location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Messenger
 * 1) In the right pane of the Registry Editor window, double-click the value DependOnService.
 * 2) In the Multi-String Editor dialog box, make sure the following services are listed under Data. Each service should be listed on a separate line:

LanmanWorkstation

NetBIOS
 * 1) If either of these services is missing, type its name in the Data box, with each service on a separate line, and then click OK.
 * 2) Quit Registry Editor, and then restart the computer.

Keywords: kbprb KB268091

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