Microsoft KB Archive/893164

= An incorrect number of unread items is still displayed for a public folder in the &quot;Favorite Folders&quot; pane in Microsoft Outlook after you install the hotfix for Exchange Server 2003 that is described in the Knowledge Base article 843159 =

Article ID: 893164

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
Consider the following scenario. You add a public folder to the Favorite Folders pane in Microsoft Outlook. You notice that an incorrect number of unread items is displayed for the public folder. To resolve the problem, you install the hotfix that is described in the following Microsoft Knowledge Base article:

843159 An incorrect number of unread items may be displayed for public folders when you use Outlook with Exchange Server 2003

Then, you run the following command to repair any inconsistencies:

isinteg -s  -test   -fix

In this scenario, an incorrect number of unread items is still displayed for the public folder in the Favorite Folders pane. For example, the number of unread items may be displayed as one or more even though there are no unread items in the public folder.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  21-Jun-2005  03:00  6.5.7233.28     3,261,952  Mdbmsg.dll 04-Jun-2005 01:56                      3,304  Redir.asp 21-Jun-2005 03:33  6.5.7233.28     5,176,832  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbqfe kbhotfixserver kbexchstore kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB893164

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