Microsoft KB Archive/928269

= The &quot;Smartcard Removal Behavior: Force Logoff&quot; Group Policy setting does not work together with the &quot;Remove Lock Computer&quot; Group Policy setting on a computer that is running Windows XP Professional =

Article ID: 928269

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional

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SYMPTOMS
Consider the following scenario. You configure the Smartcard Removal Behavior: Force Logoff Group Policy setting together with the Remove Lock Computer Group Policy setting. When you do this, you are not logged off after you remove the smart card. This behavior occurs on a computer that is running Microsoft Windows XP Professional.

In this scenario, when you remove the smart card, you expect the following results:
 * The first user is logged off.
 * The next user can log on.

Note The previous Group Policy settings are located along the following paths:
 * Computer Configuration\Windows Setttings\Security Settings\Security Options\Interactive Logon: Smartcard Removal Behavior
 * User Configuration\Administrative Templates\System\Ctrl+Alt+Del Options\Remove Lock Computer



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Windows XP Professional Service Pack 2 (SP2) before you install the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement
You have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

