Microsoft KB Archive/253314

= "SNABASE Not Started" Error Message Occurs When Using Terminal Server Clients =

Article ID: 253314

Article Last Modified on 2/11/2004

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APPLIES TO


 * Microsoft SNA Server 4.0 Service Pack 2
 * Microsoft SNA Server 4.0 Service Pack 3

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This article was previously published under Q253314



SYMPTOMS
When you use the Terminal Server client from either a workstation or the server to connect through a Windows NT Terminal Server that has SNA Server 4.0 client for Windows NT installed, the following error message may occur when trying to establish a 3270 session:

SnaBase not started

The 3270 screen may also be blank with no errors logged in the event log on the client, the Terminal Server, or the SNA Server. The 3270 applet is able to establish a connection if you run it directly from the Terminal Server.



CAUSE
The compatibility script included on the Terminal Server CD for SNA Server is not compatible with SNA Server 4.0 SP2 and SP3.



RESOLUTION
Use the correct compatibility script that corresponds to the SNA Server service pack that is installed.



MORE INFORMATION
For additional information on installing and obtaining the correct compatibility scripts, click the article number below to view the article in the Microsoft Knowledge Base:

251349 3270 Applet Stops Responding at Blank Screen on Terminal Server

Keywords: kbprb KB253314

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