Microsoft KB Archive/940801

= Error message when you try to restore a backup in Accounting Professional 2007 or in Accounting Express 2007: &quot;Handle does not support synchronous operating&quot; or &quot;The media family on device C is incorrectly formed&quot; =

Article ID: 940801

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007

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SYMPTOMS
When you try to restore a backup in Microsoft Office Accounting Professional 2007 or in Microsoft Office Accounting Express 2007, you receive one of the following error messages.

Error message 1

Handle does not support synchronous operating, the parameters to the file screen constructor may need to be changed to indicate the handle was opened asynchronously (That is, it was opened explicitly for overlapped IO)

Error message 2

The media family on device C is incorrectly formed. SQL server cannot process this media family. RESTORE HEADERONLY is terminating abnormally.



CAUSE
This problem occurs if one of the following conditions is true:
 * If you receive Error message 1, you do not have a Microsoft SQL Server product installed on the computer. See Resolution 1 or Resolution 2 in the &quot;Resolution&quot; section.
 * If you receive Error message 2, Microsoft SQL Server 2005 is installed on the computer. You are trying to restore the backup by using a backup file on a portable storage device. However, the portable storage device is incompatible with the SQL Server 2005 restore process. See Resolution 3 in the &quot;Resolution&quot; section.



RESOLUTION
To resolve this problem, use the appropriate resolution.

Resolution 1
Manually remove Accounting Professional 2007 or Accounting Express 2007. Then, reinstall Accounting Professional 2007 or Accounting Express 2007. For more information about how to manually remove Accounting Professional 2007 or Accounting Express 2007, click the following article number to view the article in the Microsoft Knowledge Base:

930294 How to manually remove Microsoft Office Accounting 2007 and Microsoft SQL Server Express 2005

Note Microsoft SQL Server 2005 Express Edition is installed when you reinstall Accounting Professional 2007 or Accounting Express 2007.

Resolution 2
Install SQL Server 2005 Express Edition. For information about how to obtain SQL Server 2005 Express Edition, visit the following Microsoft Web site:

http://msdn.microsoft.com/vstudio/express/sql/download/

Resolution 3
Copy the backup file from the portable storage device to a local hard disk drive. Then, use this backup file to restore the backup on the computer. To do this, follow these steps:
 * 1) Click Start, and then click My Computer.
 * 2) Connect the portable storage device that contains the backup file to the computer.
 * 3) Double-click the name of the portable storage device.
 * 4) Right-click the backup file, and then click Copy.
 * 5) Double-click a local hard disk drive. For example, you can double-click Local Disk (C).
 * 6) On the Edit menu, click Paste.
 * 7) Start Accounting Professional 2007 or Accounting Express 2007.
 * 8) Use the backup file that you copied to the local hard disk drive to restore the backup on the computer.

Additional query words: MOA

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate kbexpertiseinter kbexpertisebeginner KB940801

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