Microsoft KB Archive/838896

= E-mail messages that you read in a public folder remain marked as unread in Outlook 2003 =

Article ID: 838896

Article Last Modified on 10/27/2005

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
If you read and close an e-mail message that is contained in a public folder in Microsoft Office Outlook 2003, the e-mail message is not changed from unread to read.



CAUSE
This problem may occur when you run Outlook 2003 in Cached Exchange Mode.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

How to obtain the hotfix
This issue is fixed in the Outlook 2003 post-Service Pack 1 Hotfix Package that is dated September 9, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

839647 Description of the Outlook 2003 post-Service Pack 1 hotfix package: September 9, 2004



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Office 2003 Service Pack 2.

Additional query words: OL2003

Keywords: kbbug kbfix kbqfe kbemail kboffice2003presp2fix kboffice2003sp2fix KB838896

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