Microsoft KB Archive/299745

= Train Simulator: Known Sound Issues =

Article ID: 299745

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft eMbedded Visual C++ 4.0

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This article was previously published under Q299745



SYMPTOMS
When you start Microsoft Train Simulator, one of the following may happen:
 * Sounds may not be played.
 * Sounds may be played quietly or too fast.
 * Sounds may be distorted.

Or you may receive the following error message:

Train Simulator has detected a sound card that may be incompatible.

To ensure compatibility, please make sure that you have the latest drivers for your sound card, available from your sound card manufacturer's Web site. You may also want to turn down hardware acceleration for your sound card in the Windows Control Panel.

Would you like to continue?

Click Yes, and the game will continue to load.

Click No, and you are returned back to the launcher.

Or you may experience a blue screen, and the system stops responding (hangs).

Or you may see a blue screen with one of the following error messages:

Fatal Exception 0e has occurred at 0028:c17f2523 in VXD au300wav.

Fatal Exception 0E has occurred at 0028:c16cbc73 in VxD ASP4WAVE

The system is randomly restarting or shutting down, usually within five minutes. You may also receive the following error message:

A problem has been detected and Windows has been shut down to prevent damage to your computer. DRIVER_IRQL_NOT_LESS_OR_EQUAL. STOP Error: 0x00000d1(0x82000000, 0x00000002, 0x00000001,0xf8155922)



CAUSE
This behavior can occur if any of the following conditions is true:
 * The sound card does not have current drivers installed.
 * A sound card based on the Vortex Aureal chip set is installed in your computer.
 * The DirectX Hardware Sound Acceleration Level is set too high.
 * The sound card is not compatible with Train Simulator.
 * The onboard SoundMax Integrated Digital Audio chip is installed on your computer.



Method 1: Update Sound Card Drivers
To resolve this issue, install the latest drivers. You can obtain updated drivers from either your computer manufacturer or your sound card manufacturer. For information about how to contact either you computer or sound card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Determine the Model of Your Sound Card
To identify the manufacturer and model of your sound adapter, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) If you have a Microsoft Windows 95-based or a Microsoft Windows 98-based computer, click the Device Manager tab.

If you are using a Microsoft Windows 2000-based or a Microsoft Windows XP-based computer, click the Hardware tab, and then click Device Manager.
 * 1) Expand the Sound, Video and Game Controllers Adapters folder.
 * 2) Under the Sound, Video and Game Controllers folder, note the manufacturer and model of your sound card driver, and then click OK.

Determine The Version Number of Sound Driver
To determine the version number of the sound driver installed on your computer, use the DirectX Diagnostic Tool. To do this, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type dxdiag, and then click OK.
 * 3) Click the Sound tab.
 * 4) Under Drivers, note the version number on the Version line.
 * 5) When you have noted the version numbers for all of the sound card` installed on your computer, click Exit.

For additional information about the DirectX Diagnostic Tool, click the following article number to view the article in the Microsoft Knowledge Base:

190900 DirectX: Description of the DirectX Diagnostic Tool

After you update your drivers, use the Microsoft Train Simulator Troubleshooter to reprofile your sound card and drivers. For information about how to do this, see &quot;Method 2&quot;.

Method 2: Reprofile The Sound Card Drivers

 * 1) Quit Train Simulator.
 * 2) Click Start, point to Programs, point to Microsoft Games, point to Train Simulator, and then click Train Simulator Troubleshooter.
 * 3) Click Change Video Driver.
 * 4) Quit Train Simulator Troubleshooter.
 * 5) Start Train Simulator.

Note When you click Change Video Driver, your computer reprofiles all hardware including sound card drivers.

For additional information about Train Simulator Troubleshooter, click the following article number to view the article in the Microsoft Knowledge Base:

299760 Train Simulator: How to Use the Troubleshooter

If the issue continues to occur, to work around this issue, reduce the sound playback quality.

Method 3: Reduce the Sound Playback Quality

 * 1) Click Start, and then click Run.
 * 2) In the Open box, type dxdiag, and then click OK.
 * 3) Click the Sound tab.
 * 4) Under DirectX Features, move the Hardware Sound Acceleration Level slider all the way to the left (the No acceleration setting).
 * 5) Click Exit.
 * 6) Start Train Simulator.



MORE INFORMATION
The following sound cards use the Aureal chipset: Vortex 1 chipset cards:

Aureal Vortex 1 PCI (OEM)

Aztech PCI 338 A3D

DCS S805

Diamond Sonic Impact S90

Gallant Audiostorm A3D

Genius Soundmaker 64

Hi-Val A3D PCI 338

Intresource TeraSound A3D PCI

I/O Magic MagicWave PCI A3D

Mediatek Sound Image Symphonic PCI-1

Multiwave AudioWave PCI DigitalSound

Orchid NuSound PCI

Samtek Rock'n98 A3D

Shark Predator PCI

Skywell Magic Sound

Techworks Power Vortex 1

Terratec Xlerate PCI

Turtle Beach Montego A3Dxstream

Xitel Storm VX

Vortex 2 chipset cards:

Aureal Vortex2 PCI (OEM)

Aureal Vortex2 SQ2500

Aureal Vortex2 SQ3500 Turbo

Aureal Vortex2 SuperQuad Digital PCI (OEM)

Absolute Multimedia Outrageous 3D Sound

Diamond Monster Sound MX300

Digital Research Thunderstorm Vortex2

Hi-Val PCI 576 A3D

I/O Magic MagicWaveV2

Techworks Power Vortex 2

Terratec XLerate Pro

Turtle Beach Montego II

Turtle Beach Montego II Home Studio

Turtle Beach Montego II Plus

Turtle Beach Montego II Quadzilla

Videologic SonicVortex2

Xitel Storm Platinum

Vortex Advantage chipset based sound cards:

Aureal Vortex SQ1500

Absolute Multimedia Outrageous 3D Sound Lite

Digital Research Thunderstorm Vortex Advantage

I/O Magic MagicWaveV1

These motherboards shipped with a Vortex Advantage chipset integrated on them:

Abit WX6

Gigabyte GA-6CX

Gigabyte GA-6CXC

Soyo 6IWM

Soyo 6IWM/L

Soyo 7IWA

Soyo 7IWA-F

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: msgame trainsim audio sound

Keywords: kbprb kbsound KB299745

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