Microsoft KB Archive/246615

= Computer May Not Shut Down Properly with Internet Connection Sharing =

Article ID: 246615

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition

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This article was previously published under Q246615



SYMPTOMS
A Windows 98 Second Edition-based computer that implements the Advanced Configuration and Power Interface (ACPI) specification may stop responding (hang) if the following sequence of events occurs:  You have installed the Internet Connection Sharing (ICS) feature. You attempt to suspend the computer (for example, by clicking Start, clicking Shut Down, clicking Standby, and then clicking OK). When you do so, you receive the following message:

Your computer cannot be suspended at this time.

A program or driver you have running may be preventing this action.

Close all programs, and then try again.

 You attempt to shut down the computer (for example, by clicking Start, clicking Shut Down, clicking Shut Down, and then clicking OK).



CAUSE
Since Internet Connection Sharing cannot function while the computer is suspended, the computer cannot be suspended whenever Internet Connection Sharing is enabled. This behavior is by design.

The hang which occurs during shutdown is a result of the failed attempt to suspend the computer while Internet Connection Sharing is enabled.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later Date Time Version Size File name

11/19/99 6:53pm 4.10.2225 37,547 Vpowerd.vxd

NOTE: This is the same hotfix that resolves the problem that is documented in the following Microsoft Knowledge Base article:

246817 APM Computer with Battery May Stop Responding During Shutdown in Windows 98 Second Edition



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This hotfix disables the option to suspend the computer if Internet Connection Sharing is enabled. The purpose of this hotfix is to prevent the hang that occurs in step 3 in the Symptoms section above.

For additional information about how Windows Millennium Edition handles suspend requests with Internet Connection Sharing enabled, click the article number below to view the article in the Microsoft Knowledge Base:

262645 Internet Connection Sharing Prevents Standby or Hibernation Mode

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: standby

Keywords: kbhotfixserver kbqfe kbfix kbhardware kbprb kbqfe KB246615

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