Microsoft KB Archive/830532

= Users Do Not Appear in the Orphaned Users Container After You Remove a Live Communications Home Server =

Article ID: 830532

Article Last Modified on 10/17/2003

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APPLIES TO


 * Microsoft Office Live Communications Server 2003

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SYMPTOMS
After you remove a Microsoft Office Live Communications Server 2003 home server from an Active Directory domain, the users who were hosted on that server may not appear in the Orphaned users container of another Live Communications Server computer.



CAUSE
This problem may occur if the Active Directory directory service is under a heavy load during the removal of the Live Communications Server home server. In this scenario, the process that orphans the users who are hosted on the removed server may time out. As a result, the msrtcsip-PrimaryHomeServer attribute for each user who was hosted on the now-removed server points to a distinguished name (DN) that is not valid (a tombstoned DN).



WORKAROUND
To work around this problem, use one of the following methods.

Method 1: Permit Active Directory to Remove the Tombstoned Objects
Permit sufficient time for Active Directory to automatically remove the tombstoned objects. When these objects are removed by Active Directory, the users appear in the Orphaned users container on other Live Communications Server computers.

Method 2: Manually Assign a New Home Server
Assign a new Live Communications Server computer to the users by using the Active Directory Users and Computers snap-in. To do this, follow these steps.

Note You can also assign a Live Communications Server home server by using Windows Management Instrumentation (WMI) scripts.
 * 1) Start Active Directory Users and Computers, and then locate the container where users whose home servers that you want to modify are stored.
 * 2) Right-click a user, and then click Properties.
 * 3) Click the Live Communications tab, click the home server that you want to assign in the Home server list, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: RTC instant messaging chat

Keywords: kbprb KB830532

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