Microsoft KB Archive/906688

= An additional page that contains error text may be printed when you print an Office 2000 document to a PostScript printer in Windows Server 2003 or in Windows XP =

Article ID: 906688

Article Last Modified on 11/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you print a Microsoft Office 2000 document to a PostScript printer in Microsoft Windows Server 2003 or in Microsoft Windows XP, the document is printed correctly. However, an additional page that contains error text that is similar to the following may also be printed:

ERROR: invalidrestore

OFFENDING COMMAND: restore

STACK:

17764

(~d)

(~d)

17763

(~c)

(c~)

17762

(~b)

(~b)

...

...



CAUSE
This problem may occur when you print a document that contains the Arial Unicode MS (Arialuni.ttf) font to a PostScript printer.

For more information about the Arial Unicode MS (Arialuni.ttf) font, click the following article number to view the article in the Microsoft Knowledge Base:

287247 Description of the Arial Unicode MS font in Word 2002



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows Server 2003 service pack 1 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
 Date        Time   Version            Size    File name --   30-Aug-2005  03:35  0.3.3790.399      464,384  Pscript5.dll 30-Aug-2005 04:04  0.3.3790.2519     480,256  Pscript5.dll

Windows Server 2003, x64-based versions
 Date        Time   Version            Size    File name    Platform 30-Aug-2005 04:36  0.3.3790.2519     733,696  Pscript5.dll     x64

Windows Server 2003, Itanium-based version
 Date        Time   Version            Size    File name    Platform 30-Aug-2005 04:36  0.3.3790.399    1,003,520  Pscript5.dll     IA-64 30-Aug-2005 04:36  0.3.3790.2519   1,076,224  Pscript5.dll     IA-64

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP service pack 1 or Windows XP service pack 2 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, x86-based versions
 Date        Time   Version            Size    File name --  08-Sep-2005  09:54  0.3.3790.288      133,120  Ps5ui.dll 01-Feb-2005 03:37                    792,644  Pscript.ntf 08-Sep-2005 09:54  0.3.3790.399      464,384  Pscript5.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbwinserv2003sp2fix kbqfe kbhotfixserver KB906688

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