Microsoft KB Archive/826897

= Cannot Print to an HP LaserJet 4 Printer or an HP LaserJet 5 Printer =

Article ID: 826897

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to print a document to a Hewlett-Packard (HP) LaserJet 4 or an HP LaserJet 5 printer from a Windows 2000-based computer, one or more of the following behaviors may occur:  The print job sits in the queue, but the printer does not print it.  The Print Spooler service may stop responding, and one of the following error events is reported in the application event log: Event Type: Error

Event Source: Application

Event Category: None

Event ID: 2510

Date: 12/14/2000

Time: 2:06:11 PM

User: N/A

Computer:

Description: The server service was unable to map error code 1722. -or- Event Type: Error

Event Source: Application

Event Category: None

Event ID: 2510

Date: 12/14/2000

Time: 2:06:11 PM

User: N/A

Computer:

Description: The server service was unable to map error code 1726.  The computer stops responding, and you receive the following error message:

STOP 0x000000E3



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CAUSE
This behavior occurs because the printer driver is damaged.



RESOLUTION
To resolve this behavior, reinstall the drivers for the HP LaserJet 4 printer or the HP LaserJet 5 printer from the Windows 2000 CD-ROM.

Additional query words: hp laserjet 4 hp laserjet 5 2510 event 1722 1726 unable to map error print hang

Keywords: kbprb KB826897

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