Microsoft KB Archive/256306

= Windows NT Backup Does Not Work with Seagate Scorpion 40 DAT =

Article ID: 256306

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q256306



SYMPTOMS
When you open the Windows NT Backup program, you may receive the following error message:

A tape device has been detected, and the tape driver started. However,the tape device is not responding. Check that the tape device power is on and cables are properly connected.



CAUSE
This issue occurs when Windows NT detects errors initializing the Seagate drive.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later:

  Date      Time       Size    File name      Platform -  03/02/2000  04:02p   711,440 Ntbackup.exe   i386



WORKAROUND
To work around this issue, contact Seagate about how to configure the disk drive. The problem was observed on a Seagate Scorpion 40 with compression and no host control set; all switches were set to ON except switches 2 and 10.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Additional query words: seagate dat

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB256306

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