Microsoft KB Archive/189316

= Unable to Send Report from Windows Report Tool =

Article ID: 189316

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q189316



SYMPTOMS
When you create a report using the Windows Report Tool and then click Next to send this report, your report may not be sent. Instead, you are prompted to save the report as a file on your computer.



CAUSE
This issue can occur because the Windows Report Tool only sends a report if the program is started by a support provider's Web page. If you start this program yourself, a report is not sent.



RESOLUTION
To work around this issue, save your report as a file on your computer, and then follow the instructions of your support provider to send the report, possibly by using e-mail.



STATUS
Microsoft has confirmed this to be a problem in Windows 98.



MORE INFORMATION
For more information about the Windows Report Tool, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 188104

TITLE : Description of the Windows and MS-DOS Report Tools

Additional query words: 98

Keywords: kbprb kbui KB189316

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