Microsoft KB Archive/927036

= Video does not play correctly when you switch from one high definition video to another high definition video in Windows XP Media Center Edition 2005 =

Article ID: 927036

Article Last Modified on 11/13/2006

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2005

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SYMPTOMS
When you play a high definition video in Microsoft Windows XP Media Center Edition 2005, and then you switch to another high definition video, you may experience any of the following symptoms:
 * The display turns black. The video does not play.
 * The display turns black. Then the video plays after several seconds.
 * Display shows a shaded overlay. Then the video plays after several seconds.



CAUSE
This issue may occur if the video adapter has insufficient available video RAM when Media Center tries to allocate video memory.



RESOLUTION
To resolve this problem, replace the video adapter that is installed in the computer with one that has more than 128 megabytes (MB) of video RAM.



WORKAROUND
To work around this problem, use one of the following methods:
 * Close, and then restart Media Center.
 * Close the current high definition video before you switch to another high definition video.



MORE INFORMATION
For more information about high definition video, visit the following Microsoft Web page:

http://www.microsoft.com/windows/windowsmedia/musicandvideo/hdvideo/abouthdvideo.aspx

Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

Keywords: kbexpertisebeginner kbtshoot KB927036

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