Microsoft KB Archive/90296

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WinWord Err Msg: &quot;EC Load COM 10&quot; when Printing Envelopes

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Q90296

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SUMMARY
In Word for Windows, if you print an envelope to the Hewlett-Packard (HP) LaserJet Series III printer using the HPPCL5A.DRV printer driver version 31.3.89 for Windows version 3.1 and the Printer's Envelope Feeder Has Been Installed option is selected in Word 2.0 (or Tools/Envelopes and Labels/Options/Printing Options/Feed From Envelope in Word 6.0), the following message appears on the printer:

EC Load Com 10

The envelope prints from the manual feed paper source if you press the Continue button on the printer, but the envelope address prints too high on the envelope.

MORE INFORMATION
To print envelopes to the HP LaserJet Series III from the manual feed tray without having to press the Continue button on the printer, make sure the Printer's Envelope Feeder Has Been Installed option is clear in the Print Options dialog box (from the Tools menu, choose Options and select the Print category in Word 2.0). (In Word 6.0 Choose Tools/Envelopes and Labels/Options/Printing Options/Feed From = Manual.) When you print the envelope, the printer automatically takes the envelope from the manual feed tray if the envelope is preloaded. If the envelope is not preloaded, the following message appears on the printer:

MF Feed Com 10

As soon as you place an envelope in the manual feed tray, the printer detects the envelope and pulls it from the tray. This happens even if you select Envelope under Paper Source in the Page Setup dialog box.

Additional query words: HPPCL5A.DRV 2.0 6.0 word6 winword winword2 errmsg err msg error hpiii

Keywords : kbprint kbenvelope

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Technology :