Microsoft KB Archive/182704

= OFF98: Shortcut Menu Fails to Appear or Appears with One Item =

Article ID: 182704

Article Last Modified on 11/13/2003

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APPLIES TO


 * Microsoft Excel 98 for Macintosh
 * Microsoft Word 98 for Macintosh
 * Microsoft PowerPoint 98 for Macintosh

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This article was previously published under Q182704



SYMPTOMS
When you press and hold CONTROL and press the mouse button in any of the Microsoft Office 98 Macintosh Edition programs, the shortcut menu that you expect may not appear. Instead, the program temporarily loses focus and a shortcut menu with a single item appears.



CAUSE
This problem may occur if you have installed Apple Data Detectors on your computer.



WORKAROUND
The workaround to use depends on the version of Apple Data Detectors that you are using. To work around this problem, determine the version of Apple Data Detectors that you are using, and then use the appropriate method.

To determine the version of Apple Data Detectors that you are using, follow these steps:


 * 1) Open the System Folder:Extensions folder on your hard disk.
 * 2) Click to select the Apple Data Detectors folder.
 * 3) On the File menu, click Get Info.

The version number is listed in the Info window.

Method 1: Version 1.0.2 or Later
To work around the problem, click "Turn off Contextual Menus in " on the Help menu where is the name of the Office program that you are using. This allows you to use shortcut menus in the program but makes the functionality of the Apple Data Detectors software unavailable in the program.

Method 2: Version 1.0.1 or Earlier
To work around the problem, disable the Contextual Menu Enabler extension. To do this, follow these steps:


 * 1) Point to Control Panels on the Apple menu, and then click Extensions Manager.
 * 2) Click to clear the Contextual Menu Enabler check box.
 * 3) Click Restart.

NOTE: This makes the functionality of the Apple Data Detectors software unavailable in all of your programs.



STATUS
This behavior is by design of the programs listed at the beginning of this article.



MORE INFORMATION
Apple Data Detectors is manufactured by Apple Computer, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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Keywords: kbbug kbnofix kbprb kb3rdparty KB182704

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