Microsoft KB Archive/294265

= Client Components Setup Fails and You Receive an &quot;Internal Error 2755&quot; Message =

Article ID: 294265

Article Last Modified on 2/27/2007

-

APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003
 * Microsoft SharePoint Portal Server 2001

-



This article was previously published under Q294265



SYMPTOMS
When you install, repair, or remove Microsoft SharePoint Portal Server client components over a Microsoft Windows Terminal Services connection, Setup fails and you receive the following error message:

Internal Error 2755. 3, E:\Languages\Language_code\SPSClient.msi

NOTE: The drive letter that is referenced varies depending on the drive letter that you have mapped to the client folder that contains the client components Setup files.



CAUSE
This issue can occur if you are installing SharePoint Portal Server client components over a Terminal Services connection, and you map a drive letter to the client installation share.



RESOLUTION
To resolve this issue, use a Uniform Naming Convention (UNC) connection to connect to the Setup executable file. For example, if the server that contains the client share is named &quot;ServerA,&quot; and you configure the client folder to be shared as &quot;client,&quot; connect to \\ServerA\client (do not map a a drive), and then run Setup from that location.



WORKAROUND
If you run Setup directly from the workstation console, you can connect using a mapped drive. This error message occurs only when you are using a Terminal Services connection.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: sps

Keywords: kbbug KB294265

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.