Microsoft KB Archive/282015

= &quot;Protected Storage&quot; Error Message with Windows 2000 Roaming Profiles =

PSS ID Number: 282015

Article Last Modified on 3/13/2003

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition
 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q282015



SYMPTOMS
When you try to log on to a computer that is running Windows NT 4.0, and then use Microsoft Internet Explorer to complete a form, you may receive the following error message:

Protected Storage

Protected Storage uses your Windows password to protect your personal data.

Protected Storage has detected data created with a previous version. To continue to use this data, enter your Windows password below.



CAUSE
This error message occurs if you are using roaming profiles from a Windows 2000-based computer and you have logged on to a computer that is running Windows NT 4.0 with the Internet Explorer AutoComplete feature enabled.



Windows NT 4.0 Server and Windows NT Workstation 4.0
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time        Size     File name     Platform ---  02/22/2001  02:31:48pm   96,768  Psbase.dll    Intel 02/22/2001 02:30:11pm   74,752  Pstorec.dll   Intel 02/22/2001 03:13:55pm   44,544  Pstorerc.dll  Intel 02/22/2001 02:31:17pm  121,344  Pstores.exe   Intel

Windows NT 4.0 Terminal Server
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date         Time     Size   File name      Platform --  22-FEB-2001  11:31    94.5   Psbase.dll     i386 22-FEB-2001 11:30    73.0   Pstorec.dll    i386 22-FEB-2001 12:13    43.5   Pstorerc.dll   i386 22-FEB-2001 11:31   118.0   Pstores.exe    i386 NOTE: because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a (SP6a).



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.



MORE INFORMATION
To resolve this issue, install this hotfix on the Windows NT 4.0-based computers.

Keywords: kbbug kbQFE KB282015

Technology: kbNTTermServ400 kbNTTermServSearch kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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