Microsoft KB Archive/153273

= Works: Problems Printing Labels On Panasonic KX-P Printers =

Article ID: 153273

Article Last Modified on 11/15/2004

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APPLIES TO


 * Microsoft Works 2.0 Standard Edition
 * Microsoft Works 2.0a
 * Microsoft Works 3.0 Standard Edition
 * Microsoft Works 3.0a
 * Microsoft Works 3.0b
 * Microsoft Works 4.5 Standard Edition
 * Microsoft Works 4.5a
 * Microsoft Works 4.0 Standard Edition
 * Microsoft Works 4.0a

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This article was previously published under Q153273



SYMPTOMS
When you print labels on a Panasonic KX-P printer, the labels may advance when printing, causing skipped pages or labels. The top margin unprintable region may be very large and the labels may align incorrectly. This may occur even though the labels look correct in the Print Preview.



CAUSE
This behavior is caused by using version 1.0 of the Windows 3.1x Panasonic printer driver. This driver has problems using custom page sizes and it is most noticeable with continuous labels with 12 inch page size between perforations.



RESOLUTION
To correct this problem do one of the following:

Upgrade to version 2.0 of the Panasonic printer driver.

-or-

Use an emulation mode driver such as the Epson LQ850, when printing labels.



MORE INFORMATION
This problem has been reproduced on the Panasonic KX-P 1123, 2023 and 2123 printers, using version 1.0 of the Panasonic driver.

The Panasonic KX-P driver included with Windows 95 does not cause this behavior when using custom page sizes.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information on printer emulation drivers, see the following article in the Microsoft Knowledge Base:

81700 Windows: Emulation Modes for Panasonic Printers

Additional query words: 2.00 2.00a 3.00 3.00a 3.00b 4.00 4.00a 4.50 w_works jump jumps miss misses missed skip KX P KXP skipping advance feed

Keywords: kbprint kbprb kb3rdparty KB153273

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