Microsoft KB Archive/297225

= OLEXP: Windows Me Stops and Task Manager Cites Msimn When You Try to Close Outlook Express =

Article ID: 297225

Article Last Modified on 8/5/2004

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APPLIES TO


 * Microsoft Outlook Express 5.5

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This article was previously published under Q297225



SYMPTOMS
When you attempt to close Outlook Express, Windows Millennium Edition (Me) may either run slowly or stop responding (hang), and Task Manager indicates that Msimn is not responding.



CAUSE
This behavior can occur because of a conflict between Outlook Express and the McAfee Personal Firewall program.



RESOLUTION
To resolve this behavior, remove the McAfee programs and Outlook Express, download and run the OE5Regclean.exe utility, and then reinstall Outlook Express, Microsoft Internet Explorer, and Internet Tools:  Remove McAfee.com Personal Firewall and McAfee.com Agent by using the Uninstaller tool that comes with the McAfee products. Back up the files that are in the Outlook Express folder (.dbx) by copying them to a backup folder, to a floppy disk, or to a network drive. In Control Panel, double-click Add/Remove Programs, and then remove Outlook Express version 5.5. In Windows Explorer, remove all files from the following folder



where  is the drive where Outlook Express is installed. Do not remove the Outlook Express folder itself; remove only the contents of the folder. Visit the following Microsoft Web site

http://download.microsoft.com/download/outlookexp/utility/5/w98/en-us/OE5RegClean.exe

and then download and run the OE5Regclean.exe file. In Control Panel, double-click Add/Remove Programs, and then reinstall Outlook Express version 5.5, Microsoft Internet Explorer version 5.5, and Microsoft Internet Tools.</li> Restart the computer, start Outlook Express, configure a new mail account, and then import the files that you backed up.</li></ol>

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MORE INFORMATION
For additional information about backing up and recovering Outlook Express data, click the article number below to view the article in the Microsoft Knowledge Base:

270670 OLEXP: How to Back Up and Recover Outlook Express Data

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Network Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbdownload kburl kbenv kbprb kb3rdparty KB297225

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