Microsoft KB Archive/233545

= SMS: Remote Control WinNT to WinNT Gets Out of Synch and Drops Connection =

Article ID: 233545

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q233545



SYMPTOMS
When you take Remote Control of a Windows NT Workstation computer from another computer that is running Windows NT, the UDP packets appear to get out of synchronization. After a few minutes, the client no longer receives input from the administrator. The administrator can still see the client mouse and keyboard input, but can no longer update the client. The administrator keyboard and mouse are non functional at that point.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date          Time   Version       Size     File name    Platform -

4/2/99     7:22PM   1.2         326 KB   Sightnt.dll   Intel 5/21/99     1:25PM   1.2         167 KB   Wuser32.exe   Intel

4/2/99     7:23PM   1.2         635 KB   Sightnt.dll   Alpha 5/21/99     1:25PM   1.2         339 KB   Wuser32.exe   Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

Additional query words: prodsms remotecontrol rc admin machine rem synch sync

Keywords: kbqfe kbhotfixserver kbbug kbfix KB233545

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