Microsoft KB Archive/841677

= The SMTP service does not start, and event ID 5000 is logged on an Exchange 2000 computer =

Article ID: 841677

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The following services may stop unexpectedly, and you may not be able to restart them:
 * Simple Mail Transfer Protocol (SMTP)
 * Microsoft Exchange Routing Engine
 * Other Exchange or Microsoft Internet Information Services (IIS) services

When you try to restart the SMTP service, an event that is similar to the following is logged in the event log: Event Type: Warning

Event Source: smtpsvc

Event Category: None

Event ID: 5000

Date:

Time:

User: N/A

Computer:

Description:

The message file &quot; \Exchsrv\mailroot\vsi\Queue\ .EML&quot; in the queue directory &quot; \Exchsrvr\mailroot\vsi\Queue&quot; is corrupt and has not been enumerated.



CAUSE
This issue may occur when the message that is indicated in the Event ID 5000 description is corrupted.



RESOLUTION
To resolve this issue, remove the corrupted message from your mail queue folder, and then restart the services that stopped. To do this, follow these steps:  Locate the file that is identified in the message.

In the event description in the &quot;Symptoms&quot; section, the .eml file is in the following location:

\Exchsrvr\Mailroot\Vsi\Queue

 Move the file to a different folder outside the Exchsrvr folder. Restart the SMTP service and any other services that stopped unexpectedly. To do this, follow these steps:  Click Start, point to Programs, point to Administrative Tools, and then click Services. Right-click the service that you want to start, and then click Start. </li></ol>

Keywords: kbtshoot kbprb KB841677

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