Microsoft KB Archive/297301

= XCCC: Mobile Information Server Services Do Not Start and Event ID 568, 531, and 532 Error Messages Are Logged =

Article ID: 297301

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition
 * Microsoft Mobile Information Server 2002 Enterprise Edition

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This article was previously published under Q297301



SYMPTOMS
The following Mobile Information Server services may not start:
 * Mobile Information Server Message Processor
 * Mobile Information Server SMTP Connector Service

The following error messages may be logged:

Event ID: 532

Unable to retrieve MSMQ Path and Label. Verify that the MSMQ path and label are set correctly in Active Directory. Check network conenction to verify Active Directory connectivity. Check the account that the Mobile Information Server is running under, and make sure it has read access to configuration data in Active Directory.

NOTE: In the preceding error message, the word &quot;conenction&quot; is a misspelling for the word &quot;connection.&quot;

Event ID: 531

Mobile Information Server SMTP Connector Service did not shut down properly. Please restart the service.

Event ID: 568 Mobile Information Server SMTP Connector Service could not read outbound request MSMQ path from Active Directory. Outbound Request MSMQ path is not set in Active Directory, or name exceeds maxsize.



CAUSE
This problem may occur if the Mobile Information Server services cannot connect to the Microsoft Windows Management Instrumentation (WMI) service on the local server.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Make sure that the following Microsoft Windows 2000 services are running:
 * Windows Management Instrumentation
 * Windows Management Instrumentation Driver Extensions

Keywords: kbbug kberrmsg kbnofix KB297301

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