Microsoft KB Archive/884869

= The Virtual Server service quits unexpectedly on a computer with multiple CPUs that is running Virtual Server 2005 =

Article ID: 884869

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Virtual Server 2005 Standard Edition, when used with:
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)

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SYMPTOMS
If you run Microsoft Virtual Server 2005, the Virtual Server service unexpectedly stops. After the Virtual Server service stops, all your running virtual machines also stop. This symptom occurs if you run Virtual Server 2005 on a computer that has multiple CPUs and the CPUs have a fourth level of cache. A fourth level of cache is known as an L4 cache.



CAUSE
This problem occurs because of an access violation in the Virtual Server service.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name --  14-Sep-2004  18:34                558,033  Docscomh 14-Sep-2004 18:34                  7,974  Docscomlib 14-Sep-2004 18:34  1.1.465.10     72,424  En_usmsgdll 14-Sep-2004 18:34  1.1.465.10    199,408  Interopasm 14-Sep-2004 18:34  1.1.465.10     72,424  Virtualserverlogmessages 14-Sep-2004 18:34  1.1.465.10    137,984  Vmh.d7359402_6295_464f_92bb_a4144358e695 14-Sep-2004 18:34  1.1.465.10    151,768  Vmmsys.3d2f911e_a60a_4c07_8f7d_5306dc073e9a 14-Sep-2004 18:34  1.1.465.10    363,256  Vmrcclientapp 14-Sep-2004 18:34  1.1.465.10  2,976,480  Vssrvc 14-Sep-2004 18:34  1.1.465.10  1,669,872  Vswebapp 14-Sep-2004 18:34                225,234  Vswebappactivexcab

Hotfix installation information
When you extract the hotfix package, the Qfe_884689_installation.doc file is extracted. Follow the instructions in the Qfe_884689_installation.doc file to install this hotfix.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: vs vs2005 av vm crash multi-processor multi

Keywords: kbbug kbfix kbqfe kbhotfixserver KB884869

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