Microsoft KB Archive/268712

= SMS: Error Message When You Perform a Site Reset =

Article ID: 268712

Article Last Modified on 5/21/2007

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q268712



SYMPTOMS
When you perform a site reset, you may receive the following error message:

Either the password for service account \  is incorrect or administrator accounts in domain   do not have administrator privileges in domain.



CAUSE
This issue can occur if any of the following conditions exist:
 * You are not using the correct password.
 * The specified account does not have administrative rights on the computer.
 * The specified account has been configured to only log on to certain workstations and the site server is not included in the list of authorized workstations.
 * Systems Management Server (SMS) Site server is in a resource domain and the SMS service account is in the master domain.



WORKAROUND
To resolve this issue:
 * 1) Verify that the password is correct.
 * 2) Verify that the service account is a member of domain administrators or is a member of the local administrators group in User Manager for Domains.
 * 3) Verify that the &quot;User May Log Onto All Workstations&quot; feature is enabled in User Manager for Domains.

NOTE: In a master domain model, user accounts are normally maintained in the master domain. By default, SMS does not place a master domain account in the resource domain local administrators group.



MORE INFORMATION
For additional information about SMS security and configuration of accounts that are used by SMS 2.0, view the SMS Security Whitepaper at the following Microsoft Web site:

http://www.microsoft.com/technet/sms/20/secessentials.mspx

NOTE: SMS Security is also described in Chapter 4 of the Microsoft Systems Management Server Administrator's Guide.

Additional query words: prodsms

Keywords: kberrmsg kbprb kbserver KB268712

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