Microsoft KB Archive/873166

= Your computer may unexpectedly stop responding when you try to install modem drivers on a Windows XP Service Pack 2-based computer =

Article ID: 873166

Article Last Modified on 8/26/2004

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APPLIES TO


 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
When you try to install the drivers for a BeWAN ADSL USB ST modem or for a for a ZyXEL Omni.net ISDN USB modem, your computer may unexpectedly stop responding.



CAUSE
This issue may occur if you installed Microsoft Windows XP Service Pack 2.



RESOLUTION
To resolve this issue, obtain and then install the most recent drivers that are available for your device.



For more information about the most recent drivers that are available for the BeWAN ADSL USB ST modem, visit the following BeWAN Systems Web site:

http://www.bewan.com/bewan/users/downloads/index.php#adslst

For more information about the most recent drivers that are available for the ZyXEL Omni.net ISDN USB modem, visit the following ZyXEL Web site:

http://www.us.zyxel.com/support/download.php

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: crash

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: winxpsp2 xpsp2

Keywords: kberrmsg kbtshoot kbconsumer kbhardware kbprb kbdriver kbshutdown KB873166

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