Microsoft KB Archive/892928

= The SMS hardware inventory process stops during the inventory of the Win32_Product WMI class in Systems Management Server 2003 =

Article ID: 892928

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Systems Management Server 2003

-





SYMPTOMS
During the inventory of the Win32_Product Window Management Instrumentation (WMI) class in Microsoft Systems Management Server (SMS) 2003, the SMS hardware inventory process stops.

Additionally, an error that is similar to the following is logged in the InventoryAgent.log file: <![LOG[Failed to process instances of Win32_Product: 80040900]LOG]!> <![LOG[ProcessDataItem(spDataItem), HRESULT=80040900 (e:\nts\sms\client\inventoryagent\collectiontask\collectiontask.cpp,256)]LOG]!> <![LOG[Collection: Cycle failed: 80040900]LOG]!> <![LOG[CInvState::SetCollectionTaskStatus]LOG]!> <![LOG[Inventory: Collection Task completed in 3.795 seconds]LOG]!> <![LOG[Inventory: Collection task failed to completed successfully. No report will be sent.]LOG]!>



CAUSE
This problem occurs if the Win32_Product WMI class contains an empty or corrupted entry.

Note This problem also occurs if other WMI classes that are queried or collected contain an empty or corrupted entry during the SMS hardware inventory process.



Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have SMS 2003 Service Pack (SP1) installed before you apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  09-Mar-2005  07:43  2.50.3174.1133    678,632  Sms2003-sp1-kb892928-x86-enu.exe

After the hotfix is installed, the following files will have the listed file attributes or later file attributes:   Date         Time   Version            Size    File name --  14-Jun-2004  01:50  2.0.156.0         254,455  Deployac.exe 19-Oct-2004 20:40  2.50.3174.1133     49,664  Invcollectiontask.dll 19-Oct-2004 20:40                    262,144  Sms2003ac-sp1-kb892928-x86.msp 24-Dec-2003 21:30  2.50.2726.154      40,960  Smsse.dll 08-Mar-2005 04:06                        562  Smsconfig.inf

Installation instructions
You must apply this hotfix at primary and secondary sites. Because of the new architecture in SMS 2003, you must create a new package and a new program to advertise this hotfix to the SMS 2003 Advanced Client computers. After you apply this hotfix, the Setup program can automatically create the package and the program. We recommend that you use this new functionality to create the package and the program for the SMS 2003 Advanced Client computers in your organization.

To install this hotfix, follow these steps:
 * 1) Download the hotfix file, and then run the self-extracting executable file to create the SMS2003-SP1-KB892928-X86-ENU.exe file.
 * 2) Copy the SMS2003-SP1-KB892928-X86-ENU.exe file to a folder on the SMS primary or secondary site server computer.
 * 3) Run the SMS2003-SP1-KB892928-X86-ENU.exe file on the SMS 2003 site server computer.
 * 4) After the files are copied, click Yes, I want to create a package and program now, and then click Next.
 * 5) Click Next to accept the default package name and the default program name. Then, click Next to accept the default package source location.
 * 6) Read and then select all the instructions on the current page. Copy the instructions, paste them into Notepad, and then save the instructions as a file that is named &quot;Instructions.txt.&quot;
 * 7) Click Next to create the package and the program, and then click Finish.
 * 8) Open the Instructions.txt file. Follow the steps in the instructions to distribute to the SMS 2003 Advanced Client computers the package that you created in step 7.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: SMS2003 cycle HINV

Keywords: kbqfe kbhotfixserver kberrmsg kbfix kbexpertiseinter kbsms2003spfix kbsms200sp2fix KB892928

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.