Microsoft KB Archive/329430

= OL2002: You Receive an Error Message When You Restart Outlook in Online Mode if You Marked Items to Be Deleted in Offline Mode =

Article ID: 329430

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 2

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This article was previously published under Q329430





SYMPTOMS
When you mark items for deletion in Microsoft Outlook 2002 while you are working in offline mode, quit Outlook 2002, and then you restart Outlook 2002 to work online, you receive the following error message:

There was an error in synchronizing your offline changes. Some of the offline changes made since the last time you connected to the server may have been lost.&quot;

Details: IMAP Account A folder in which you made changes may have been moved or deleted or Outlook may have encountered network or server problems.

Protocol: IMAP

Server: asb2k000.ameca.panorg.com

Port: 143

If you connect to your IMAP server after you receive the error message, all the items that you had marked for deletion are no longer selected.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 21.Oct.2002 20:43      1,804  Hotfix.txt 18.Oct.2002 20:32    179,200  Olkintl.msp 18.Oct.2002 20:34  1,811,456  Olkintl_admin.msp 18.Oct.2002 20:33      3,210  Readme.txt After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:   Date        Time     Version     Size        File name -  08-Aug-2002 20:21:20 10.0.4406.0    735,816  Outex.dll 23-Aug-2002 15:58:42 10.0.4420.0   854,600  Msmapi32.dll 06-Sep-2002 15:18:30 10.0.4503.0 1,972,808  Outllibr.dll 12-Sep-2002 20:51:57 10.0.4510.0   113,224  Emablt32.dll 12-Sep-2002 20:52:02 10.0.4510.0   531,016  Mspst32.dll 19-Sep-2002 14:22:51 10.0.4517.0   199,240  Emsabp32.dll 19-Sep-2002 14:22:53 10.0.4517.0   129,608  Emsui32.dll 17-Oct-2002 14:59:12 10.0.4615.0   338,504  Pstprx32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in Office XP Service Pack 3.

Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbhotfixserver KB329430

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