Microsoft KB Archive/321797

= XL2002: Excel Quits Unexpectedly When You Switch Between Tab Strip and Chart on Worksheet =

Article ID: 321797

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Excel 2002 Standard Edition

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This article was previously published under Q321797



For a Microsoft Excel 2000 version of this article, see 320520.



SYMPTOMS
If you insert a Microsoft Forms 2.0 TabStrip control and a chart on a worksheet, and you click between the control, the chart, and the cells on the worksheet, Excel quits unexpectedly, and you receive an application error message. In Microsoft Office XP Service Pack 1 (SP-1), the error information reads as follows:

Event: Application Failure

Application: Excel.exe

Version: 10.0.3506.0

Module: Excel.exe

Module Version: 10.0.3506.0

Offset: 0001cc51e



CAUSE
Excel does not correctly handle the in-place and user-interface activation of some classes of semi-windowless controls.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size        File name -  16-May-2002  20:47                13,147,148  Excel.msp 16-May-2002 21:21                14,103,552  Excel_admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version       Size       File name --  15-May-2002  00:43  10.0.4109.0   9,169,224  Excel.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: Dr. Watson error crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbhotfixserver kbqfe kbbug kbfix kbofficexppresp2fix kbqfe KB321797

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