Microsoft KB Archive/177925

Money 98: Can’t Read CD-ROM or Run Setup with Real Mode Drivers

PSS ID Number: Q177925 Article last modified on 08-18-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 98 == 

= SYMPTOMS =

When you try to install Microsoft Money 98 from a CD-ROM, you may receive one of the following error messages:

Windows Cannot Find Setup.pif

-or- Cannot run setup.exe or one of its components

In addition, when viewing the contents of the Money CD-ROM using Windows Explorer, the folders appear to be empty.

= CAUSE =

This problem occurs when your computer has real mode (16-bit) CD-ROM drivers instead of protected mode (32-bit) drivers, or has both 16-bit and 32-bit drivers. Money 98 requires the use of protected mode CD-ROM drivers that comply with International Standards Organization (ISO) standards.

= RESOLUTION =

If you are using real mode (16-bit) drivers for your CD-ROM, contact your CD-ROM manufacturer or computer vendor to obtain a protected mode (32-bit) driver. The CD-ROM manufacturer or computer vendor can also explain how to remove your real mode CD-ROM drivers.

NOTE: To determine which drivers you have installed, please see the “More Information” section later in this article.

Some CD-ROM manufacturers do not provide protect mode drivers. Microsoft has created a new release of the Microsoft Money 98 Financial Suite that should install on most real mode CD-ROM drivers. The Money 98 standard version is available on 3.5&quot; floppy disk. To obtain these fulfillment versions of Money, contact Microsoft Technical Support at (425) 635-7131.

IMPORTANT NOTE: Due to long file names used in the Product Tour and the Planner Tour, these tours will not run on CD-ROM drives using real-mode drivers.

= MORE INFORMATION =

This section will help you determine what type of CD-ROM drivers are installed on your computer.

Determining If You Have Protected Mode Drivers
To determine if you are using protected mode CD-ROM drivers, follow these steps:


 * 1) Right-click the My Computer icon on your desktop.
 * 2) Click Properties.
 * 3) Click the Device Manager tab.
 * 4) In the System Properties dialog box, click View Devices By Type. Then, search the list of devices for “CDROM.”

If “CDROM” does not exist, you are using a real mode CD-ROM driver. Contact your CD-ROM manufacturer for a Windows 95 protected mode CD-ROM driver.

If “CDROM” does exist, you may be using real mode drivers in conjunction with protected mode drivers. Continue to the next section.

Viewing Autoexec.bat and Config.sys in Windows 95
To determine if you are using both real mode and protected mode drivers, view your Autoexec.bat and Config.sys files to see if there is a reference to the MSCDEX driver. To do this, follow these steps:

  Click the Start button, and then click Run.   Type “sysedit” (without the quotation marks) in the Open box, and then click OK.   In the System Configuration Editor, click AUTOEXEC.BAT on the Window menu.   In the AUTOEXEC.BAT window, look for a line that has “MSCDEX” in it. If you find one, remark it out by typing the following at the beginning of the line: REM (followed by a space)   On the File menu, click Save.   On the Window menu, click CONFIG.SYS. </li>  Look for a line that has “MSCDEX” in it. If you find one, remark it out by typing the following at the beginning of the line. REM (followed by a space) </li>  On the File menu, click Save. </li>  On the File menu, click Exit. </li></ol>

If you determine that you have protected mode drivers and do not have real mode drivers, try viewing the CD-ROM using the My Computer icon on the Desktop.

Viewing the CD-ROM Using My Computer

 * 1) Insert the Money CD-ROM into the CD-ROM drive.
 * 2) Double-click the My Computer icon on the Desktop.
 * 3) Double-click the drive letter corresponding to your CD-ROM drive.

If you cannot see the contents of the Money CD-ROM, and you cannot run the Setup program from My Computer, try viewing the CD-ROM using the Windows Explorer.

Viewing the CD-ROM Using the Windows Explorer

 * 1) Insert the Money CD into the CD-ROM
 * 2) Use the right mouse button to click (right-click) the Start button.
 * 3) Click Explore
 * 4) Double-click the drive letter corresponding to your CD-ROM drive.

Cleaning the CD-ROM
If you still cannot see the contents of the compact disc and cannot run the Money Setup program, the compact disc may be dirty. The manufacturing process can leave an invisible film that refracts the laser beam from the CD-ROM enough to prevent the disc from being read. Try cleaning the shiny surface with damp toilet paper; (tissues often have lanolin or other ingredients that leave their own film). Then, dry the surface completely. When cleaning and drying the disc, wipe straight from the center of the disc to the edge. Do not wipe around in a circle. You may have to clean the surface up to three times.

= REFERENCES =

For additional information about CD-ROM drivers, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q151634 TITLE : Protected-Mode CD-ROM Drive Support in Windows 95

ARTICLE-ID: Q131499 TITLE : CD-ROM Drives Requiring Real-Mode Drivers

ARTICLE-ID: Q162106 TITLE : Flight Simulator 6.0 Err Msg: Setup Cannot Copy Files

Additional query words: w_money 6.0 woody cd cdrom drive empty nothing Find read ====================================================================== Keywords : kbenv kbhw kbsetup Version : WINDOWS:98 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.