Microsoft KB Archive/317804

= Internet Explorer may appear to stop responding while you browse through PowerPoint 2002 presentations =

Article ID: 317804

Article Last Modified on 9/27/2005

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APPLIES TO


 * Microsoft PowerPoint 2002 Service Pack 1 (SP-1)

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This article was previously published under Q317804



SYMPTOMS
When you follow a hyperlink to a presentation that is stored in a password-protected HTTP location, and you browse forward and backward in the presentation by using the Internet Explorer navigation buttons (Forward and Back), Internet Explorer may appear to stop responding.



CAUSE
This problem occurs PowerPoint has requested the user name and password, but the Password dialog box is behind the Internet Explorer window.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:   Date           Time  Version         Size       File name --  26-Mar-2002   11:30  n/a             1,819,276  Powerpnt.msp 26-Mar-2002  11:50  n/a             5,468,672  Powerpnt_Admin.msp 26-Mar-2002  11:36  n/a                 2,838  Readme.txt After the hotfix is installed, the following files will have the listed attributes or later:   Date           Time  Version         Size       File name --  22-Mar-2002   14:56  10.0.3919.0     5,974,344  Powerpnt.exe



WORKAROUND
Press ALT+TAB, and then click the PowerPoint task that is running in memory. The Password dialog box appears.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: hang freeze lockup lock ie internet powerpt powerpnt to from backwards forwards FIX

Keywords: kbbug kbfix kbperformance kbofficexppresp2fix kbqfe kbofficexpsp2fix kbpasswords kbstoprespond kbhotfixserver KB317804

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