Microsoft KB Archive/216912

= "Unable to Load Product Specific DLL" Starting Backup =

Article ID: 216912

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q216912



SYMPTOMS
When you start Microsoft Backup (Msbackup.exe), you may receive one of the following error messages:
 * Unable to load product specific DLL. Program will terminate.
 * Unable to load product specific resource DLL.



CAUSE
This error message can occur for either of the following reasons:
 * The Splash.dll file is damaged or missing from the Program Files\Accessories\Backup\System folder.
 * There is a Splash.dll file in the Windows folder.



Splash.dll File Damaged or Missing from Program Files\Accessories\Backup\System Folder
To resolve this issue, extract a new copy of the Splash.dll file from your original Windows 98 CD-ROM to the Program Files\Accessories\Backup\System folder. For additional information about extracting files, please see the following articles in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

185836 Description of the System File Checker Tool (Sfc.exe)

Splash.dll File Located in the Windows Folder
Remove or rename the Splash.dll file in the Windows folder.

Keywords: kberrmsg kbprb KB216912

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