Microsoft KB Archive/275599

= Dr. Watson Error Message May Occur When You Copy and Paste Files by Using Windows Explorer =

Article ID: 275599

Article Last Modified on 3/1/2007

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

-



This article was previously published under Q275599



SYMPTOMS
When you use the copy and paste or cut and paste functionality in Microsoft Windows Explorer, the following Dr. Watson error message may occur in Explorer.exe:

Explorer.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.

In addition, the following event may be logged in the Application event log:

Event ID 1002

Src: Winlogon

Description: The shell stopped unexpectedly and Explorer.exe was restarted.



CAUSE
This issue can be caused by shell extensions that are installed when you install Allaire Homesite or Cold Fusion.



RESOLUTION
To resolve this issue, remove Homesite or Cold Fusion, restart the computer, and then verify that the following files have been removed from the computer:
 * Cfshellftprds.dll
 * Cfssvradmin.dll

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Dr. Watson access violation explorer exe Cfssvradmin dll CfShellFtpRds

Keywords: kb3rdparty kbdrwatson kberrmsg kbprb KB275599

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.