Microsoft KB Archive/813693

= Pocket PC: When You Try to Play an Audio File, You Cannot Hear Audio Output =

Article ID: 813693

Article Last Modified on 2/6/2003

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APPLIES TO


 * Windows Media Encoder 9 Series, when used with:
 * Microsoft Windows Media Player for Pocket PC

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SYMPTOMS
When you try to play an audio file on the Pocket PC, you cannot hear any audio output.



CAUSE
This problem may occur if a Windows Media Encoder 9 Series Pocket PC profile is used to encode the audio file. By default, a Pocket PC profile for audio uses a 48 kilohertz (KHz) audio format. The Pocket PC player does not support this format.



RESOLUTION
The Windows Media Encoder 9 Series has a set of default profiles that you can use to create the destination templates. These profiles determine what settings are used for each of the destination templates.

Method 1: Temporarily Change the Profile
To temporarily update the default settings for the Pocket PC destination, follow these steps:
 * 1) On the Compression tab, click Edit.
 * 2) In the Custom Encoding Settings dialog box, on the Bit Rate tab, change the Audio format box to 64Kbps 44Khz stereo CBR.

Note: You will have to make this change every time that you choose the Pocket PC destination.

Method 2: Permanently Change the Profile
To permanently update the Pocket PC CD Audio profile, and to update the audio format that is used for your audio content, follow these steps:

Note: Microsoft does not recommend that you modify these files on your own. When you follow these steps you will make a backup copy of the profile.  Use Windows Explorer to find the Encoder\Settings folder.

By default, the profiles that the destination templates use are stored in the following folder:

C:\Program Files\Windows Media Components\Encoder\Settings

 Click D5_cbr_cd.prx, and then press CTRL+C to copy the file. Press CTRL+V to make a backup copy of the file.

By default, the copy will be named Copy of D5_cbr_cd.prx. Double-click D5_cbr_cd.prx to open it in the Windows Media Profile Editor. On the 70 Kbps tab, in the Audio format list, click 64Kbps 44Khz stereo CBR. Click Save, and then close the file.</ol>

The profile has now been updated and the correct audio format will be used when you select Pocket PC CD Audio.

Keywords: kbprb KB813693

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