Microsoft KB Archive/938310

= The Login page does not appear when you use Windows Internet Explorer 7 to access a Novell GroupWise WebAccess-based Web site =

Article ID: 938310

Article Last Modified on 6/8/2007

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APPLIES TO


 * Windows Internet Explorer 7 for Windows Server 2003 IA64
 * Windows Internet Explorer 7 for Windows XP
 * Windows Internet Explorer 7 for Windows Server 2003
 * Windows Internet Explorer 7 in Windows Vista

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SYMPTOMS
When you use Windows Internet Explorer 7 to access a Novell GroupWise WebAccess-based Web site, the Login page does not appear. Instead, the Login page appears to stop responding (hang) after it starts to load. When this issue occurs, you may receive the following error message in the Web-browser window:

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

If you use a different Web browser to access the Web site, the Login page loads successfully.

You experience this issue if the Web site is running Novell GroupWise WebAccess version 6.5.



CAUSE
This issue occurs if the Apache SSL module does not correctly support Transport Layer Security (TLS). By default, Windows Internet Explorer 7 tries to establish a TLS connection with the Web server. If this connection is unsuccessful, Windows Internet Explorer 7 tries to fall back to an SSL 3.0 connection. In this scenario, the Web server may stop responding during the fallback process.



WORKAROUND
To work around this issue, upgrade the Apache SSL module to the latest version. For more information about how to obtain updates for the Apache HTTP Server, visit the following Apache Web site:

http://httpd.apache.org

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MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbenv kbtshoot kbexpertisebeginner kbprb KB938310

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