Microsoft KB Archive/822407

= Remote Assistance generates minimal event logging in Windows XP =

Article ID: 822407

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
When you start a Remote Assistance session with another computer, Remote Assistance does not track who initiated the session or the location of the computer that initiated the session.



RESOLUTION
This hotfix increases the number of events that are logged when you start and use a Remote Assistance session in Microsoft Windows XP. Currently, Remote Assistance provides only minimal logging of Remote Assistance sessions. The following is a list of the new events that will be logged during a Remote Assistance session:
 * Remote Assistance connection
 * From FQDN to FQDN
 * Username
 * IP list that is traversed in session
 * Remote Assistance disconnection
 * Session time
 * Time the session was accepted
 * Ticket creation
 * Ticket duration
 * Creation of Expert ticket (Reverse Connect)
 * Ticket expiration
 * Ticket deletion
 * Files transferred
 * Start time
 * End time
 * Result
 * File name
 * Size
 * XML ticket parsing failures
 * Control acceptance
 * Start time
 * End time
 * Duration

Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required. However, before installing this hotfix, you must turn off Remote Desktop and Remote Assistance on the computer.

The 32-bit version of this hotfix is installed manually. To install the Windows XP, 32-bit version of this hotfix, you must extract the files to a root folder that has a name that is eight or less characters long. See the &quot;More Information&quot; section for instructions.

Restart requirement
You must restart your computer after you apply this hotfix. You must also turn on Remote Desktop and Remote Assistance.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit edition
  Date         Time   Version            Size    File name --  27-Feb-2004  02:59  5.1.2600.1331      32,768  Cfgbkend.dll 17-Feb-2004 01:33  5.1.2600.1345       9,216  Hscupd.exe 27-Feb-2004 02:59  5.1.2600.1331      30,720  Pchsvc.dll 27-Feb-2004 02:59  5.1.2600.1331      39,424  Racpldlg.dll 27-Feb-2004 02:59  5.1.2600.1331     136,704  Rdchost.dll 27-Feb-2004 02:59  5.1.2600.1331      44,544  Regapi.dll 27-Feb-2004 02:59  5.1.2600.1331      41,472  Safrslv.dll 10-Jan-2004 13:48  5.1.2600.1331     130,560  Sessmgr.exe 27-Feb-2004 02:59  5.1.2600.1337     200,192  Termsrv.dll 27-Feb-2004 02:59  5.1.2600.1331      88,064  Tscfgwmi.dll 12-Feb-2004 23:43  5.1.2600.1344     586,752  Xpsp2res.dll

Windows XP, 64-Bit Edition
  Date         Time   Version            Size    File name       Platform ---  27-Feb-2004  02:52  5.1.2600.1331     104,448  Cfgbkend.dll     IA-64 27-Feb-2004 02:52  5.1.2600.1331     110,592  Pchsvc.dll       IA-64 27-Feb-2004 02:52  5.1.2600.1331     106,496  Racpldlg.dll     IA-64 27-Feb-2004 02:52  5.1.2600.1331     474,112  Rdchost.dll      IA-64 27-Feb-2004 02:52  5.1.2600.1331     127,488  Regapi.dll       IA-64 27-Feb-2004 02:52  5.1.2600.1331     111,616  Safrslv.dll      IA-64 10-Jan-2004 12:40  5.1.2600.1331     423,424  Sessmgr.exe      IA-64 27-Feb-2004 02:52  5.1.2600.1337     622,592  Termsrv.dll      IA-64 27-Feb-2004 02:52  5.1.2600.1331     326,144  Tscfgwmi.dll     IA-64 27-Feb-2004 02:59  5.1.2600.1331      44,544  Wregapi.dll      x86 12-Feb-2004 23:43  5.1.2600.1344     586,752  Wxpsp2res.dll    x86 12-Feb-2004 23:45  5.1.2600.1344     586,240  Xpsp2res.dll     IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
The 32-bit version of this hotfix is installed manually. To install the 32-bit version of this hotfix, you must extract the files to a root folder that has a name that is eight or less characters long. You must also turn off Remote Desktop and Remote Assistance on the computer. To do this, follow these steps:
 * 1) Right-click My Computer, and then click Properties.
 * 2) Click the Remote tab.
 * 3) Under Remote Assistance, click to clear the Allow Remote Assistance invitations to be sent from this computer check box. Under Remote Desktop, click to clear the Allow users to connect remotely to this computer check box, and then click OK.
 * 4) Right-click Start, and then click Explore.
 * 5) Click Local Disk (C:).
 * 6) On the File menu point to New, and then click Folder.
 * 7) Type 822407 for the name of the folder.
 * 8) Click Start, click Run, and then click Browse.
 * 9) Locate the Windows2000-KB835264-x86-ENU.Exe file, and then click Open.
 * 10) Type -x outside the quotation marks at the far right of the Run command line. For example, type &quot; :\ \Windows2000-KB835264-x86-ENU.Exe&quot; -x . Click OK.
 * 11) In Choose Directory For Extracted Files, click Browse, locate the 822407 folder, and then click OK.
 * 12) After the files have been extracted, open the 822407 folder in Windows Explorer.
 * 13) Open the Update folder, double-click the Update.exe file, and then install the hotfix.

Important You must put the 822407 folder in the root of the volume. During the installation process, the hotfix installer may appear to stop responding. This behavior occurs because the installer must process many HTML and JavaScript files. This process takes a long time.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB822407

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