Microsoft KB Archive/886102

= A blank screen appears after you upgrade the operating system of a Windows 2000-based client computer to Windows XP =

Article ID: 886102

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
After you upgrade a Windows 2000-based client computer to Windows XP, and then you log on to the client computer, a blank screen appears.



CAUSE
This problem may occur if you have Microsoft Systems Management Server (SMS) Advanced Client installed on a Windows 2000-based computer before you upgrade. Upgrades from Windows 2000 to Windows XP may change access control lists (ACLs) on the system. Then, the CCMRepair tool runs when the computer restarts.

If a user tries to log on when CCMRepair is running, the desktop does not appear until CCMRepair finishes. This may take several minutes. During this delay, a blank screen appears.



RESOLUTION
To resolve this problem, install SMS 2003 Service Pack 2 or a later service pack. For information about how to obtain SMS 2003 Service Pack 2, visit the following Microsoft Web site:

http://www.microsoft.com/smserver/evaluation/2003/sp2.mspx



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 1.

Additional query words: explorer hung

Keywords: kbfix kbqfe kbhotfixserver kbexpertiseinter kbsms2003spfix kbsms200sp2fix kbsms2003sp1fix kbsms2003bug kbprb KB886102

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