Microsoft KB Archive/329973

= Exchange Mailbox Manager does not work, and event 9314 is logged in Exchange 2000 =

Article ID: 329973

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 2000 Service Pack 3

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This article was previously published under Q329973



SYMPTOMS
The Exchange Mailbox Manager may not run on a computer that is running Microsoft Exchange 2000 Server Service Pack 1 or later. An event that is similar to the following may be logged in the application log: Event Type: Error

Event Source: MSExchangeSA

Event ID: 9314

Event Category: Mailbox Management

Description: Microsoft Exchange Server Mailbox Manager Administrator is invalid.

No mailboxes will be processed.



CAUSE
This behavior may occur if the administrator information is missing from the Mailbox Management tab of the Exchange 2000 Properties dialog box in Exchange System Manager. The administrator information may be missing if an administrator was never chosen or if the user has been deleted.



RESOLUTION
To resolve this behavior, assign an administrator on the Mailbox Management tab in the Exchange 2000 Properties dialog box. To do this, follow these steps:
 * 1) Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
 * 2) In the Tree pane, expand Servers.
 * 3) Right-click  , and then click Properties.
 * 4) Click the Mailbox Management tab.
 * 5) In the Start mailbox management process list, click the option that you want to use.
 * 6) In the Reporting list, click the option that you want to use.
 * 7) Next to the Administrator box, click Browse.
 * 8) In the Select Recipient dialog box, double-click the name of the user who you want to be the administrator who receives the mailbox management reports.

The Select Recipient dialog box closes. The name of the user who you want to be the administrator appears in the Administrator box on the Mailbox Management tab.
 * 1) Click Apply, click OK, and then close Exchange System Manager.
 * 2) Wait for replication and cache update to finish before you try to run the mailbox cleanup tool.

Additional query words: XADM

Keywords: kbprb kbinfo KB329973

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