Microsoft KB Archive/165623

= Cannot Remove Microsoft Plus! After Installing Internet Explorer =

Article ID: 165623

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Internet Explorer 1.0
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 3.2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 2.0
 * Microsoft Internet Explorer 3.0
 * Microsoft Internet Explorer 3.01
 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 4.01 128-Bit Edition
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Plus! 95 Standard Edition

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This article was previously published under Q165623



SYMPTOMS
When you attempt to uninstall Microsoft Plus!, you may receive the following error message:

Custom Action Error

The system cannot find the file specified.

You then receive the following message:

Microsoft Plus! for Windows 95 Setup

Microsoft Plus! for Windows 95 Setup was not completed successfully.

As a result, no Microsoft Plus! components are uninstalled.



CAUSE
When you use the Remove All option, Microsoft Plus! attempts to uninstall the Internet Jumpstart Kit, but the Internet Jumpstart Kit has already been replaced by the Internet Connection Wizard (ICW).



RESOLUTION
To remove Microsoft Plus!, select the Add/Remove option instead of the Remove All option in Microsoft Plus! Setup and then remove all components except the Internet Jumpstart Kit.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Plus! for Windows 95 version 1.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
The ICW is included and installed with versions of Internet Explorer after version 2.0.

Additional query words: 3.00 ie3 ie30 ie301 ie302 4.00

Keywords: kberrmsg kbsetup KB165623

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