Microsoft KB Archive/814670

= XCON: cc:Mail Address Is Truncated and You Receive a Non-Delivery Report (NDR) When You Reply to All =

Article ID: 814670

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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SYMPTOMS
When you send an e-mail message from one Exchange Server site to a recipient with a Lotus cc:Mail address in another Exchange Server site that is connected by an X.400 Connector, the cc:Mail address of the recipient may be truncated when you view its properties in Microsoft Outlook. When you use the Reply to All command in the message that you sent, you receive a non-delivery report (NDR).



CAUSE
This problem occurs if the cc:Mail address of the recipient contains more than 128 characters. In this scenario, the cc:Mail address is truncated to 128 characters and is not correctly resolved to the user name. Therefore, an NDR is generated for the truncated cc:Mail address when you reply to all.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: Outlook  Date        Time   Version            Size    File name --  06-Feb-2003  19:27  5.5.2657.19        26,384  Address.dll Note Because of file dependencies, this update requires Exchange Server 5.5 Service Pack 4 (SP4).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbfix kbexchange550presp5fix kbbug KB814670

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