Microsoft KB Archive/940588

= When you receive a new e-mail message in Microsoft Dynamics CRM, a recipient of the e-mail message may not resolve to a Microsoft Dynamics CRM record =

Article ID: 940588

Article Last Modified on 11/7/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
When you receive a new e-mail message in Microsoft Dynamics CRM, a recipient of the e-mail message may not resolve to a Microsoft Dynamics CRM record. The recipient is displayed in red underlined text. Also, a question mark appears next to the recipient.

Also, consider the following scenario. You prepare to reply to the e-mail message. Or, you prepare to forward the e-mail message. You add a new recipient. When you do this, you cannot resolve the original recipient. If you try to send this e-mail message, you receive the following error message:

An error has occurred. For more information, contact your system administrator.



Microsoft Dynamics CRM 3.0 hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next update rollup that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook. After you install this hotfix, you must clear the temporary Internet files. To do this, follow these steps:
 * 1) In Windows Internet Explorer, click Tools, click Internet Options, and then click Delete Files.
 * 2) Click to select the Delete all offline content check box, and then click OK.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB940588$\Spuninst folder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: partylist

Keywords: kbcrmv3cno kbmbsemail kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB940588

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