Microsoft KB Archive/318507

= DirectX: AmCap Does Not Start When You Install It As a Service =

Article ID: 318507

Article Last Modified on 9/27/2005

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APPLIES TO


 * Microsoft DirectX 8.0

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This article was previously published under Q318507



SYMPTOMS
If you use Srvany.exe to install Amcap.exe as a service, Amcap.exe generates an access violation in Quartz.dll while the service is starting after a reboot.



CAUSE
This problem occurs because the DirectDraw object is released when it should not be.



Windows XP
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size       File name --  11-Mar-2002  03:18  6.4.2600.28  1,123,840  Quartz.dll

Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version    Size     File name --  02-Mar-2002  21:28  6.1.9.728  790,800  Quartz.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).



MORE INFORMATION
For additional information about Srvany.exe, click the article number below to view the article in the Microsoft Knowledge Base:

137980 HOWTO: Create a User-Defined Service

This problem may also occur when you start the service remotely by using NetMeeting.

Additional query words: kbWinMedia kbOther net meeting

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbother kbmm kbwinxpsp1fix kbhotfixserver KB318507

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