Microsoft KB Archive/834642

= Microsoft Business Solutions CRM 1.0 hotfix for 831190, 834641, and 837516 =

Article ID: 834642

Article Last Modified on 9/8/2006

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APPLIES TO


 * Microsoft Business Solutions CRM Sales for Outlook
 * Microsoft Business Solutions CRM 1.0

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SUMMARY
This hotfix for Microsoft® Business Solutions CRM Sales for Outlook 1.0 contains the following solutions:

831190 Error message “An unknown error has occurred” when you try to go offline with Microsoft Business Solutions CRM Sales for Outlook 1.0

834641 Attachments to e-mail are not sent if the attachment file name contains special characters in Microsoft Business Solutions CRM Sales for Outlook 1.0

837516 Attachments to e-mail may not be sent in Microsoft Business Solutions CRM Sales for Outlook 1.0



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problems listed earlier in this article. Apply the hotfix only to systems that experience these problems.

To resolve these problems, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Install this hotfix on the Microsoft CRM Sales for Outlook client computers.

Prerequisites
To install this hotfix, you must have installed Microsoft CRM Sales for Outlook 1.0.

Removal information
You cannot remove this hotfix.

Restart requirement
You do not have to restart your client computer after you install this hotfix.

File information
The English version of this hotfix has the file attributes that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft CRM Sales for Outlook 1.0 and Windows 2000 Professional

  Date         Time   Version       Size     File name --

18-Feb-2004 06:31  1.0.3017.104  682,712  crmaddin.dll 18-Feb-2004 06:34  1.0.3017.103  350,936  CRMClientReplication.dll

Microsoft CRM Sales for Outlook 1.0 and Windows XP Professional

  Date         Time   Version   Size     File name -- 18-Feb-2004 06:40  1.0.3017.104  682,712  crmaddin.dll 18-Feb-2004 06:40  1.0.3017.103  350,936  CRMClientReplication.dll



Keywords: kberrmsg kbqfe kbmbsmigrate kbhotfixserver kbmbsemail KB834642

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