Microsoft KB Archive/817964

= BUG: You cannot send and receive Internet e-mail messages in Outlook 2003 =

Article ID: 817964

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
When Outlook 2003 starts, you receive no error messages, however you may not be able to send and receive Internet e-mail.



CAUSE
This problem occurs because of an Inetcomm.dll file that is the wrong version, missing or corrupted. If the Inetcomm.dll file is the wrong version, missing or corrupted Outlook starts and runs without displaying an error message. This problem occurs because of a change in the way Outlook checks the version of the Inetcomm.dll file when starting.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2003

Keywords: kbbug kbnofix kbstartprogram KB817964

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