Microsoft KB Archive/831112

= You cannot import a transportable shadow volume in Windows Server 2003 =

Article ID: 831112

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you try to convert a transportable shadow volume to read/write status, the conversion is not completed. After you import the shadow volume, the hidden flag may be turned on, although you did not set the hidden attribute on the volume. Third-party hardware programs that try to perform this task may not convert the volume.



CAUSE
This problem occurs because the Virtual Disk service caches the hidden flag on the volume. The Virtual Disk service caches the VDS_VF_HIDDEN flag for volumes but does not update the cache when another component, such as the Volume Shadow Copy service, changes the flag. When this problem occurs, the Virtual Disk service reports incorrect values for the hidden flag.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

IA-64   Date         Time   Version            Size    File name --  07-Nov-2003  13:49  5.2.3790.101      329,728  Vdsbas.dll       IA-64 x86   Date         Time   Version            Size    File name --  07-Nov-2003  17:49  5.2.3790.101      105,984  Vdsbas.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: CommVault's Volume Shadow Service Requestor VSSSnapshot.exe VDS VSS

Keywords: kbhotfixserver kbqfe kbfilesystems kbwinserv2003presp1fix kbsyssettings kbmisctools kbbug kbfix kbqfe KB831112

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