Microsoft KB Archive/138566

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PRJ: GP Fault When Printing to IBM LP4037 5E Laser Printer

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Q138566

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The information in this article applies to:


 * Microsoft Project for Windows, versions 3.0, 3.0a, 4.0

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SYMPTOMS
If you attempt to print a document from Microsoft Project using version 1.2 of the IBM LP4037 5E printer driver, you will receive a general protection (GP) fault and you will be unable to print.

This also applies to a problem with printing under Project 4.0 with the IBM LP 4037 with driver 1.42. The error message received is, General Printer Error when trying to print.

WORKAROUND
To work around this problem, use the following steps:


 * 1) On the File menu, click Print, and then click Printer.

A list of Printers will be displayed.
 * 1) Select the IBM LP4037 5E printer and click Setup.

You may receive the following error message:
 * 1) Click OK to get to the next step.
 * 2) Clear the Optimize For Performance check box, and click OK twice.

MORE INFORMATION
This behavior does not occur on when using the Microsoft Windows 95 IBM LP4037 5E printer driver.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 4.00

Keywords : kbprint

Issue type : kbprb

Technology : kbProjectSearch kbProject300 kbProject300a kbProject400