Microsoft KB Archive/268170

= Error Message Appears When Plugging in the Iomega Universal Serial Bus Zip 100 Drive =

Article ID: 268170

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q268170



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you unplug and then plug the Iomega Universal Serial Bus (USB) Zip 100 Drive back into your computer after you upgrade to Microsoft Windows Millennium Edition (Me), you may receive the following error message:

An error has occurred. To continue:

Press ENTER to return to Windows, or

Press CTRL+ALT+DEL to restart your computer. IF you do this you will lose any unsaved information in all open applications.

Error: 0028 : 00000003



CAUSE
This behavior occurs if you have GoBack v2.1c or 2.1e installed and disabled on your computer.



RESOLUTION
Upgrading to version 2.2 or uninstalling GoBack resolves this issue.



WORKAROUND
To work around this behavior, follow these steps:
 * 1) Insert the Windows Me startup disk into your CR-ROM, and then select Minimal Boot.
 * 2) Type cd Windows\System\Iosubsys, and then press ENTER.
 * 3) Type ren VGoBackD.vxd VGoBackD.xxx, and then press ENTER.
 * 4) Press CTRL+ALT+DEL to restart you computer.
 * 5) Plug the Iomega USB Zip 100 back into the computer.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows Millennium Edition.



MORE INFORMATION
This also occurs with any Universal Serial Bus or 1394 storage device.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWUSB HWSTORE winme kberrmsg kbsetup

Keywords: kberrmsg kbprb kbsetup KB268170

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