Microsoft KB Archive/293075

= OL2002: &quot;Send&quot; Functions Missing After Upgrade from Outlook Express with Only a Hotmail Account =

Article ID: 293075

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q293075



SYMPTOMS
After you upgrade from Microsoft Outlook Express to Outlook 2002, the toolbar has no Send button and the File menu has neither a Send command nor a Mail Messages command. This occurs when a Hotmail account is the only account you have in Outlook Express.



CAUSE
This behavior occurs because Outlook 2002 does not import Hotmail information from Outlook Express.



WORKAROUND
To work around this behavior, set up an Outlook account that points to the Hotmail account:


 * 1) On the Tools menu, click E-mail Accounts.
 * 2) Click Add a new e-mail account, and then click Next.
 * 3) Click HTTP, and then click Next.
 * 4) Type your user and logon information, and then click Next. Click Finish.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB293075

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