Microsoft KB Archive/837191

= You are repeatedly prompted to insert your smart card when you log on to your Windows 2000-based computer =

Article ID: 837191

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
On a Microsoft Windows 2000-based computer, you may be repeatedly prompted to insert your smart card into the smart card reader if a smart card is not inserted in the smart card reader before you log on to your computer. A new dialog box appears on the screen approximately every 30 seconds. The dialog box may remain on the screen after you insert your smart card into the smart card reader, type your personal identification number (PIN) number in the PIN box, and then successfully log on to the computer.



CAUSE
This problem may occur if all the following conditions are true:
 * Your computer is on an Institute of Electrical and Electronics Engineers, Inc. (IEEE) 802.11 wireless network that is configured to use IEEE 802.1X authentication.
 * You use a smart card to log on to your computer.
 * The Extensible Authentication Protocol (EAP) type of the local area connection on your computer is configured to use the Smart Card or other Certificate setting.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version            Size    File name --- 20-Feb-2004 03:30  5.0.2195.6824      55,568  Clusapi.dll 20-Feb-2004 03:30  5.0.2195.6824      99,600  Netman.dll 20-Feb-2004 03:30  5.0.2195.6899     474,896  Netshell.dll 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll 21-Sep-2003 01:17  5.0.2195.6824     683,280  Clussvc.exe 21-Sep-2003 01:17  5.0.2195.6824      54,544  Resrcmon.exe 21-Sep-2003 01:17  5.0.2195.6824      67,760  Clusnet.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB837191

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