Microsoft KB Archive/189195

= WD98: Hang When Opening a New or Existing Document =

Article ID: 189195

Article Last Modified on 10/4/2002

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APPLIES TO


 * Microsoft Word 98 for Macintosh

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This article was previously published under Q189195



SYMPTOMS
When you try to open and new or existing document in Microsoft Word 98 Macintosh Edition, your Macintosh may stop responding (hang).



CAUSE
You are using Momentum Software PortDoubler or PowerPort Juggler.



WORKAROUND
Disable PortDoubler or PowerPort Juggler, or upgrade to the most current version of Momentum software.



MORE INFORMATION
PortDoubler and PowerPort Juggler are third-party products that allow you to connect multiple devices to a single port.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: freeze crash

Keywords: kbprb kb3rdparty KB189195

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