Microsoft KB Archive/940168

= Reminders for flagged e-mail messages are not displayed in Outlook 2002 =

Article ID: 940168

Article Last Modified on 7/31/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
Reminders for flagged e-mail messages in a mailbox are not displayed in Microsoft Outlook 2002.

Note Reminders for calendar items are displayed as expected in Outlook 2002.



CAUSE
This problem occurs because the sniffer may behave incorrectly if the Reminders folder is damaged or if the Reminders folder contains corrupted reminder items.

Note Each Outlook 2002 mailbox has a sniffer. The sniffer can find a new e-mail message that has a reminder. Then, the sniffer adds the reminder to the Reminder folder.



WORKAROUND
To work around this problem, start Outlook with the /cleansniff switch to reset the sniffer. To do this, follow these steps:
 * 1) Exit Outlook 2002.
 * 2) Click Start, click Run, type outlook/cleansniff, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To reproduce this problem, make sure that reminders can be displayed in Outlook. To do this, follow these steps:
 * 1) In Outlook 2002, click Options on the Tools menu.
 * 2) On the Other tab, click Advanced Options.
 * 3) In the Advanced Options dialog box, click Reminder Options.
 * 4) In the Reminder Options dialog box, make sure that the Display the reminder check box is selected, and then click Ok.

When flagged e-mail messages are moved to a Personal Folders file (.pst), the reminders for the flagged e-mail messages do not appear. This behavior occurs because the sniffer works only for the e-mail messages that are in the mailbox.

Additional query words: OL2002

Keywords: kbexpertisebeginner kbtshoot kbprb KB940168

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