Microsoft KB Archive/246396

= Outlook Express Start-up Informational Pane Is Blank =

Article ID: 246396

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.0 128-Bit Edition
 * Microsoft Internet Explorer 5.5
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q246396





SYMPTOMS
When you start Outlook Express, the start-up informational pane may be completely blank.



CAUSE
This issue can occur if Active scripting has been disabled for the Internet zone, regardless of which zone Outlook Express is configured to use for security.



RESOLUTION
To resolve this issue, re-enable Active Scripting for the Internet zone:
 * 1) Quit Outlook Express if it is running.
 * 2) Click Start, point to Settings, click Control Panel, and then double-click Internet Options.
 * 3) Click the Security tab. The Internet security zone should be selected.
 * 4) Click Custom Level, and then click Enabled under the Active Scripting category.
 * 5) Click OK, and then click OK.

Keywords: kbui kbprb KB246396

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