Microsoft KB Archive/909363

= FIX: Internet Explorer crashes when you try to open a new Internet Explorer window after you close a previous Internet Explorer window that displayed one or more XSL transformations =

Article ID: 909363

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft XML Parser 3.0
 * Microsoft XML Parser 3.0 Service Pack 1
 * Microsoft XML Parser 3.0 Service Pack 2
 * Microsoft XML Parser 3.0 Service Pack 3
 * Windows Internet Explorer 7
 * Microsoft Internet Explorer 6.0

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SYMPTOMS
When you try to open a new Microsoft Internet Explorer window after you close a previous Internet Explorer window, Internet Explorer crashes.

This problem occurs when the previous Internet Explorer window displayed one or more XSL transformations.



CAUSE
This problem occurs when the Microsoft XML Parser version 3.0 (MSXML 3.0) throws an access violation during the XSL transformation. The access violation is caught by error handling. However, the Internet Explorer threads remain corrupted. When the Internet Explorer threads are corrupted, Internet Explorer crashes the next time that you try to open a new Internet Explorer window.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MSXML 3.0 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbtshoot kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB909363

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