Microsoft KB Archive/150131

= Microsoft Knowledge Base =

"Windows: A Fatal Exception" Error Message When Opening BBS
Last reviewed: August 11, 1997

Article ID: Q150131

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both of these files are hidden in the Windows folder.

SYMPTOMS
When you open a bulletin board (BBS) on MSN, The Microsoft Network, you may receive the following error message:

- Windows: A Fatal Exception 0E has occurred @ 0028:c025 a0a0 n-vxd vmm(06)x 00010a0

CAUSE
Registry values may be damaged.

RESOLUTION
NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Navigate to the following Registry key and delete the Articles folder and the BBS Viewer folder:

HKEY_CURRENT_USER\Software\Microsoft\MOS These folders should be rebuilt when you sign in to MSN. Note that deleting the Articles folder causes you to see all the BBS messages that you have already read.