Microsoft KB Archive/319870

= WRQ AtGuard Program Causes Error Message in Windows XP =

Article ID: 319870

Article Last Modified on 8/21/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q319870



SYMPTOMS
You may receive the following error message on a blue screen on your Windows XP-based computer with the WRQ AtGuard firewall program installed:

STOP: 0x000000D1 (0x0200000c, 0x00000002, 0x00000000, 0xf617c2c6)

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

Argument 1: 0200000c, memory that was referenced

Argument 2: 00000002, IRQL

Argument 3: 00000000, value 0 = read operation, 1 = write operation

Argument 4: f617c2c6, address that referenced memory

Note The four parameters that are inside the parentheses may vary according to the computer's configuration.



CAUSE
This problem may occur if you are using the WRQ AtGuard version 3.22 program.



RESOLUTION
To resolve this problem, please visit the following Microsoft Windows Update Web site, and then install all of the critical updates:

http://windowsupdate.microsoft.com



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
As of March 2002, WRQ no longer supports the AtGuard firewall program. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB319870

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