Microsoft KB Archive/268560

= OFF2000: Cannot Insert Graphic Image from Novell Server When Path Has Multiple Long Folder Names =

Article ID: 268560

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q268560



SYMPTOMS
When you try to insert a graphic image into a Microsoft Excel worksheet, a Microsoft PowerPoint presentation, or a Microsoft Word document, you receive the following error message:

An error occurred while importing this file: :\ \ \ \ \



CAUSE
This problem occurs if the following are all true:
 * You are running Microsoft Office 2000 on Microsoft Windows 98.
 * The graphic image that you are trying to insert resides on a Novell NetWare network server.
 * The universal naming convention (UNC) path to the graphic file includes two or more folder names that are long names (more than eight characters).
 * The graphic image is in one of the following formats:


 * Windows bitmap (BMP)
 * CorelDRAW files (CDR)
 * Computer Graphics Metafiles (CGM)
 * Enhanced Metafiles (EMF)
 * Encapsulated PostScript (EPS)
 * FlashPix (FPX)
 * Graphics Interchange Format (GIF)
 * Joint Photographic Experts Group (JPEG)
 * PC Paintbrush (PCX)
 * Portable Network Graphic (PNG)
 * Tag Image File Format (TIFF)
 * WordPerfect Graphic Filter (WPG)

An example of a UNC path that is a long name for the server name and the share name is the following:

\\myservernameistoolong\mysharenameistoolong



RESOLUTION
To resolved this problem, install the Windows 98 fix documented in the following Microsoft Knowledge Base article:

272137 GetShortPathName Does Not Work When It Is Passed a Long File Name from A Novell NetWare Server



WORKAROUND
To work around this problem, do one of the following.

Workaround 1
Move the graphic image to the workstation.

Workaround 2
Change the directory structure, so that only one of the folders has a name that is longer than eight characters.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about graphic import support, click the article number below to view the article in the Microsoft Knowledge Base:

235928 WD2000: Supported File and Graphics Formats

Additional query words: win98 insert picture unc longfilename errmsg novell

Keywords: kbbug kbfix kbqfe KB268560

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