Microsoft KB Archive/910437

= When Windows Automatic Updates tries to download updates on a Windows Server 2003-based or Windows XP-based computer, an access violation error may occur =

Article ID: 910437

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When Windows Automatic Updates tries to download updates on a Microsoft Windows Server 2003-based or Microsoft Windows XP-based computer, an access violation error may occur in the Esent.dll file.



CAUSE
This problem occurs when Windows Automatic Updates tries to start the storage engine to update the Extensible Storage Engine (ESE) database. When Windows Automatic Updates tries to start the storage engine, the storage engine encounters a problem in the transaction logs that belong to the database.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Update information
To prevent or resolve this problem, you can obtain an update from Automatic Updates or from the Microsoft download center. The following files are available for download from the Microsoft download center:

Windows Server 2003
Download the 910437 package now.

Windows Server 2003, Itanium-based versions
Download the 910437 package now.

Windows Server 2003, x64-based versions
Download the 910437 package now.

Windows XP
Download the 910437 package now.

Windows XP, 64-based versions
Download the 910437 package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this update.

Update replacement information
This update does not replace any other updates.

File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbhowto kbtshoot kbbug kbfix kbqfe kbpubtypekc kbwinserv2003presp1fix atdownload kbhotfixserver kbwinserv2003sp2fix KB910437

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