Microsoft KB Archive/304912

= Unsafe Removal Error Message for a DVD-ROM Drive When Your Computer Returns from Hibernate or Standby Mode =

Article ID: 304912

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q304912



SYMPTOMS
When your computer returns from Hibernate or Standby mode and a CD-R media is in your drive, you may receive the following error message where the device is listed as a DVD-ROM drive:

You have unplugged or ejected a device without stopping it.

NOTE: To reproduce this problem, you may need to return your computer from Hibernate or Standby mode several times.



CAUSE
This problem occurs because the ATAPI driver does not wait long enough for media detection with some slower drives.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:   Date        Time    Version        Size    File name 08/01/2001 12:28a  5.0.2195.4006  85,296  Atapi.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
This problem is reported to occur on Toshiba DVD-ROM SD-R2002 (DVD and CD-R or CD-RW combination drive).

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with Only One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbBaseOS

Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbqfe kbhardware kbwin2000sp3fix kboswin2000fix kbdriver kbhotfixserver KB304912

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