Microsoft KB Archive/824309

= Very Long Logon and Logoff Times When You Try to Connect to Citrix MetaFrame or Citrix 1.8 =

Article ID: 824309

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 4

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SYMPTOMS
When you try to use a Citrix client to connect to a Citrix MetaFrame or a Citrix 1.8 installation that is hosted on a Windows 2000-based computer, you may experience a very long logon time (from 5 to 30 minutes) before the Citrix desktop appears.



CAUSE
This problem may occur if Windows 2000 Service Pack 4 (SP4) is installed on the server that you want to connect to, and all the following conditions are true:
 * You have Terminal Services and Citrix MetaFrame installed on the same computer.
 * You manually configure printer redirection to print to a local printer that is attached to the client computer.
 * You use the Citrix Independent Computing Architecture (ICA) protocol to communicate between the Citrix client and the Citrix server.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 4.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  17-Jul-2003  17:48  5.0.2195.6738      42,256  Basesrv.dll 17-Jan-2003 16:06  5.0.2195.6656     236,304  Cmd.exe 17-Jul-2003 17:48  5.0.2195.6762     222,992  Gdi32.dll 17-Jul-2003 17:48  5.0.2195.6741     711,440  Kernel32.dll 17-Jul-2003 17:48  5.0.2195.6751     333,072  Msgina.dll 08-Apr-2003 05:54  5.0.2195.6701      90,232  Rdpwd.sys 15-Jul-2003 22:08  5.0.2195.6776   4,858,368  Sp3res.dll 17-Jul-2003 17:48  5.0.2195.6785     380,176  User32.dll 17-Jul-2003 17:48  5.0.2195.6745     385,808  Userenv.dll 16-Jul-2003 23:32  5.0.2195.6784   1,628,784  Win32k.sys 17-Jul-2003 17:20  5.0.2195.6785     182,032  Winlogon.exe 17-Jul-2003 17:48  5.0.2195.6775     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Slow Logon

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB824309

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