Microsoft KB Archive/885003

= The Host Integration Server 2004 Transaction Integrator (TI) Manager does not open after the Windows Server name is changed =

Article ID: 885003

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition

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SYMPTOMS
When the Microsoft Windows Server name is changed after Microsoft Host Integration Server 2004 Transaction Integrator (TI) has been installed and configured, the TI Manager does not open and you receive the following error messages:

An error has occured in CHipTree::OnItemExpand

An unexpected error has occured in function CHipTree::OnItemExpand

An error has occured in CHipTree::OnInitView

An unexpected error has occured in function CHipTree::OnInitView

Note The word &quot;occurred&quot; is spelled incorrectly in these error messages.



CAUSE
This problem occurs because the MSHIS60_HIP database has not been updated with the new server name.



RESOLUTION
To resolve this issue, you must manually update the database that TI uses to retrieve the server name. To do this, follow these steps:
 * 1) Start Microsoft SQL Server Enterprise Manager.
 * 2) Click the SQL Server-based server that is used by TI.
 * 3) Expand Databases, expand the MSHIS60_HIP database, and then click the Computers table.
 * 4) Click Action, point to Open Table, and then click Return all rows.
 * 5) The old name of the Windows Server appears in the Name column. Replace this value with the updated Windows Server name.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: HIS2004 HIS

Keywords: kbtshoot kbprb KB885003

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