Microsoft KB Archive/935732

= The&quot;Disables the shortcut key&quot; setting is configured incorrectly in the Office Customization Tool and in the Group Policy templates =

Article ID: 935732

Article Last Modified on 6/26/2007

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APPLIES TO


 * Microsoft Office Enterprise 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Professional Plus 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007

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SYMPTOMS
When you configure the Disables the shortcut key setting in the Office Customization Tool (OCT), the default behavior of the setting is unchanged. You can still press CTRL+ENTER to send an e-mail message in Microsoft Office Outlook 2007. Additionally, you may receive the following message when you press CTRL+ENTER in Outlook 2007:

You pressed CTRL + ENTER.

Do you want to use CTRL + ENTER as a keyboard shortcut for sending a message?



CAUSE
This problem occurs because the information is incorrect in the Outlk12.adm file and in the Outlk12.opa file.



RESOLUTION
To resolve this problem, modify the Outlk12.opa file in Notepad. To do this, follow these steps.

Note If you plan to deploy settings to the client in the initial deployment, and you do not plan to use policy settings to enforce those settings after deployment, you must modify only the .opa file. If you do not plan to deploy settings to the client in the initial deployment, and you will use policy settings to enforce settings after deployment, you must modify only the .adm file. If you want both the deployment of initial settings and the enforcement of those settings after deployment, you must modify both the .opa file and the .adm file. We recommend that you modify both the .opa file and the .adm file to avoid possible errors.  Open the Outlk12.opa file in Notepad.

Note The Outlk12.opa file is located in the Admin\ folder of the original product image on the volume license 2007 Microsoft Office products that include Microsoft Office Outlook 2007. Before you modify this file, make a backup copy of the original file. After you open the file in Notepad, locate the line of text that begins with the following:

POLICY !!L_Disablestheshortcutkey Below this policy, the registry path, ValueName, and value assignments are incorrect. Locate the following text:

KEYNAME Software\Policies\Microsoft\Office\12.0\Outlook\DisabledShortcutKeysCheckBoxes VALUENAME CtrlEnter VALUEON 13,8 VALUEOFF 0

Replace this text with the following text:

KEYNAME Software\Microsoft\Office\12.0\Outlook\Preferences PART !!L_Disablestheshortcutkey DROPDOWNLIST VALUENAME CtrlEnterSends ITEMLIST NAME !!L_CtrlEnterDisabled VALUE NUMERIC 0 NAME !!L_CtrlEnterEnabled VALUE NUMERIC 1 NAME !!L_CtrlEnterPrompt VALUE NUMERIC 2 DEFAULT END ITEMLIST NOSORT END PART

 Under the Strings section, paste the following text above the line that starts with &quot;L_DisablestheshortcutkeyExplain&quot;:

L_CtrlEnterDisabled=&quot;CTRL+Enter is disabled as a shortcut for sending a message&quot;

L_CtrlEnterEnabled=&quot;CTRL+Enter is enabled as a shortcut for sending a message&quot;

L_CtrlEnterPrompt=&quot;CTRL+Enter displays the prompt&quot;  Save and close the file.

Notes  These changes must be repeated for each language version that is used. The steps to modify the Outlk12.adm file are similar for the Outlk12.opa file. However, modify the path from Software\Policies\Microsoft\Office\12.0\Outlook\DisabledShortcutKeysCheckBoxes to Software\Policies\Microsoft\Office\12.0\Outlook\Preferences .</li></ul> </li></ol>

If you use Group Policy to control the Disables the shortcut key setting, the same change has to be made to the 2007 Office System Administrative Templates (ADM). To download these templates, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=92d8519a-e143-4aee-8f7a-e4bbaeba13e7

For more information about how to control user settings by using Group Policy, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/873a5392-1b1a-47a1-a863-1f29ef116d0e1033.mspx

To view the Disables the shortcut key setting in the OCT, follow these steps:
 * 1) Start the OCT. To do this, click Start, click Run, type  Office installation CD \setup /admin, and then click OK.
 * 2) In the Select Product dialog box, click OK.
 * 3) In the Navigation Pane, click Modify user settings in the Features area.
 * 4) Expand Microsoft Office Outlook 2007, expand Tools|Options, expand Preferences, and then click Email Options.
 * 5) Click Disables the shortcut key.
 * 6) Double-click the setting to set the option to Enable. This disables the shortcut key.

The OCT is available only in volume license versions of 2007 Office products. For more information about the OCT, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/8faae8a0-a12c-4f7b-839c-24a66a531bb51033.mspx

Additional query words: OFF12 OFF2007

Keywords: kbprb kbexpertiseinter kbtshoot KB935732

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