Microsoft KB Archive/242118

= Connections May Be Lost After You Upgrade to Seagate Backup Exec Version 7.0 Build 719 =

Article ID: 242118

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q242118



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you use the Messenger service after upgrading to Seagate Backup Exec version 7.0 (build 719, shipped in March 1998), you may experience one or more of the following symptoms:
 * Your remote connections may be disconnected.
 * You may receive a message that prompts you to re-establish your remote connections.
 * Your computer may stop responding (hang).



CAUSE
This behavior can occur because of a problem in Seagate Backup Exec version 7.0, build 719, that was corrected in Seagate Backup Exec version 7.0, build 719.2, released in April 1998. When you install this specific build, the installation process deletes the MaxRequestThreads=16 value data from the registry.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, upgrade to Seagate Backup Exec version 7.0, build 719.2 or later, or contact VERITAS Software (merged with Seagate Software NSMG in May 1999) to inquire about the availability of a fix for this issue:

http://www.veritas.com/us/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue, use Registry Editor to add the MaxRequestThreads=16 value data to the Windows value in the following registry key:

NOTE: If there is other information in the Value Data box, type a space at the end of the text, and then type MaxRequestThreads=16. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Subsystems\



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: kb3rdparty

Keywords: kb3rdparty kbenv kberrmsg kbprb kbui KB242118

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