Microsoft KB Archive/937299

= You cannot start the Microsoft Real-Time Communications (RTC) User Services on a computer that is running Communications Server 2007 =

Article ID: 937299

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Communications Server 2007 Enterprise Edition
 * Microsoft Office Communications Server 2007 Standard Edition

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Beta Information
This article discusses a beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this beta product. For information about how to obtain support for a beta release, see the documentation that is included with the beta product files, or check the Web location where you downloaded the release.



SYMPTOMS
You cannot start the Microsoft Real-Time Communications (RTC) User Services on a computer that is running Microsoft Office Communications Server 2007. Additionally, the following events are logged in the Communications Server log: Event Type: Error

Event Source: RTC User Services

Event Category: (1006)

Event ID: 32014

Date:

Time:

User: N/A

Computer:

Description:

The global default meeting policy is not part of the supported list of meeting policies. The two corresponding WMI classes, MSFT_SIPGlobalMeetingSetting and MSFT_SIPGlobalMeetingPolicyData, are out of sync.



CAUSE
This issue occurs when one of the following conditions is true:
 * A configuration error occurs during the server installation process.
 * A configuration error occurs while manual modifications are made to the settings in one of the following items:
 * The Active Directory directory service
 * Windows Management Instrumentation (WMI)



WORKAROUND
To work around this issue, make sure that the MeetingPolicy property of the MSFT_SIPGlobalMeetingSetting instance points to one of the MSFT_SIPGlobalMeetingPolicyData instances.

To do this, follow these steps:
 * 1) Click Start, click Run, type wbemtest, and then click OK.
 * 2) Click Connect.
 * 3) In the Connect dialog box, type Root\cimv2, and then click Connect.
 * 4) Under IWbemServices, click Enum Classes.
 * 5) In the Superclass Info dialog box, click the Recursive option, and then click OK.
 * 6) In the Query Result dialog box, double-click MSFT_SIPGlobalMeetingSettings.
 * 7) In the Object editor for MSFT_SIPGlobalMeetingSettings dialog box, click Instances.
 * 8) Double-click the item that is shown.
 * 9) Select MeetingPolicy, and then click Edit Property.
 * 10) Change the value to one of the SipGlobalMeetingPolicyData values, and then click Save Property.
 * 11) Click Save Object, and then click Close three times.
 * 12) Click Exit.

Keywords: kbexpertiseinter kbtshoot kbprb KB937299

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