Microsoft KB Archive/914086

= FIX: Event ID 45057 is logged, and the Report preparation task fails in Commerce Server 2002 Feature Pack 1 =

Article ID: 914086

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Service Pack 1

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SYMPTOMS
In Microsoft Commerce Server 2002 Feature Pack 1 (FP1), when you run the Report preparation task, the Report preparation task fails. This problem occurs when you run the Report preparation task for a site if the following conditions are true:
 * A virtual catalog contains more than two base catalogs.
 * The base catalog contains more than two levels of categories.

Additionally, the following event is logged in the event log: Event Type: Error

Event Source: CSDataWareHouse

Event Category: None

Event ID: 45057

Date:

User: N/A

Computer:

Description: Prepare Reports DTS task: Error -2147217900 (CSDW_MakeProductCategoryInfo: Circular reference detected in product category tree. Aborting operation)



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Commerce Server 2002 Feature Pack 1 installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To resolve this problem in Commerce Server 2002 Service Pack 3, apply the hotfix that is described in Microsoft Knowledge Base article 841486. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

841486 FIX: You receive a &quot;Circular reference detected in product category tree&quot; error message when you run the Commerce Server Report Preparation task

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbpubtypekc KB914086

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