Microsoft KB Archive/181771

= OLEXP: Outlook Express Does Not Deliver All Messages =

Article ID: 181771

Article Last Modified on 10/29/2003

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APPLIES TO


 * Microsoft Outlook Express 4.01
 * Microsoft Outlook Express 4.0

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This article was previously published under Q181771



SYMPTOMS
When Outlook Express is configured for multiple mail accounts, messages may not be delivered to some of the accounts.



CAUSE
This behavior can occur if Outlook Express is not configured to include all of the accounts when you check for new messages and send outgoing messages.



RESOLUTION
To resolve this issue, follow these steps:


 * 1) In Outlook Express, click Accounts on the Tools menu, and then click the Mail tab.
 * 2) Click a mail account, and then click Properties.
 * 3) Click the "Include this account when doing a full send and receive" check box to select it, and then click OK.
 * 4) Repeat steps 2-3 for all mail accounts, and then click Close.



MORE INFORMATION
When an account is not configured to be included when you check for new messages and send outgoing messages, and you click Send And Receive on the Tools menu, all messages in the Outbox for that account is sent, but messages may not be delivered to the Inbox.

Additional query words: 4.00

Keywords: kbenv kbprb KB181771

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