Microsoft KB Archive/273500

= Encarta 2000: Program Installs or Runs Slowly on a Computer with a Sony DVD-ROM Drive =

Article ID: 273500

Article Last Modified on 1/29/2007

-

APPLIES TO


 * Microsoft Encarta Africana 2000
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Interactive World Atlas 2000
 * Microsoft Encarta World English Dictionary 2001
 * Microsoft Works Suite 2000
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

-



This article was previously published under Q273500



SYMPTOMS
When you use any of the Microsoft Encarta 2000 programs listed at the beginning of this article, you may experience the following symptoms:
 * The program may install more slowly than expected.
 * The program may run more slowly than expected and may appear to stop responding (hang).
 * When you use Encarta World Atlas, the Map section may not build on the screen.



CAUSE
This behavior can occur if you have a Sony DVD-ROM drive installed in your computer and either one of the following video adapters:
 * ATI Rage IIc
 * STB Sprint 32 PCI



RESOLUTION
To resolve this issue, either replace the video adapter or replace the DVD-ROM drive.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: ea2000 ee2000 ers2000 ewed ewa

Keywords: kbprb kbsetup KB273500

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.