Microsoft KB Archive/326071

= You cannot set up CheckFree bill pay service through an investment account in Money =

Article ID: 326071

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Money 2007 Deluxe
 * Microsoft Money 2007 Home & Business
 * Microsoft Money 2007 Premium
 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2003 Standard Edition
 * Microsoft Money 2002 Standard Edition
 * Microsoft Money Essentials

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This article was previously published under Q326071





SYMPTOMS
When you try to set up CheckFree bill pay services in Microsoft Money through an investment account, you may experience one of the following symptoms:  The option to set up CheckFree electronic bill pay services is unavailable. You may receive an error message that resembles the following:

There is a problem with the data received from your financial institution. If the problem persists, contact them for further support.





CAUSE
This issue may occur if the format that CheckFree uses for Money does not support bill pay services through investment accounts.



WORKAROUND
To work around this issue, divide the functions of your investment account in Money. To do this, follow these steps:  Create an additional account in Money.

This additional account acts as another view of your investment account. It will handle your bill pay functions for this account. To set up this account, follow these steps:  On the Account & Bills menu, click Account Setup. Click Add new account.</li> When you are prompted to assign a financial institution, click the financial institution in which you have your investment account, and then click Next.</li> Under What kind of account would you like to set up?, click Checking, and then click Next.</li> Name the new account  -Transactions, and then click Next.</li> Enter the account information for your investment account, and then follow the on-screen instructions to complete the account setup process.</li></ol> </li> Rename your investment account as  -Investments. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Accounts & Bills menu, click Account Setup.</li> Click Rename an Account.</li> Click your original investment account, and then type the new name.</li></ol> </li> Configure your original account ( -Investments) to connect to your financial institution. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Accounts & Bills, and then click Online Services Manager.</li> On the Online Services Manager page, click Set up online services next to your financial institution, click your financial institution in the list, and then click Next. Provide your account information, and then follow the on-screen instructions to set up online services.</li></ol> </li> Configure your new checking account ( -Transactions) to connect to CheckFree, and then match the accounts. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Accounts & Bills, and then click Online Services Manager.</li> Provide your account information, and then follow the on-screen instructions to access your account with CheckFree.</li> On the Match Accounts screen, match your CheckFree account to your newly created checking account ( -Transactions).</li></ol> </li> <li>Download the account information for your investment account from your financial institution. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Click Accounts & Bills, click Account List, and then click your investment account ( -Investments).</li> <li>Click Connect to broker, and then click the online services option for your account.</li> <li>Follow the on-screen instructions to download information for your account. These instructions will vary depending on your financial institution.</li> <li>On the Match Accounts screen, create a new account (cash account) for the downloaded information. This information is duplicate information that was already downloaded into your checking account ( -Transactions).</li> <li>Delete the cash account that contains the duplicate information.</li></ol> </li></ol>

Keywords: kberrmsg kbprb KB326071

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