Microsoft KB Archive/331794

= PPT2002: PowerPoint Quits When You Work with Underscore Characters =

Article ID: 331794

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition

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This article was previously published under Q331794





SYMPTOMS
In PowerPoint 2002, if you type underscore characters (_) or press BACKSPACE to delete underscore characters, PowerPoint 2002 may unexpectedly quit.



CAUSE
This problem may occur if you use any of the French language dictionaries.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP product name Public Update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Size       File name 11-Dec-2002 19:29  1,301,056  Mssp3fr.msp 11-Dec-2002 20:05  1,414,220  Mssp3frff.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version    Size     File name ---  28-Nov-2002  19:30  1.7.1.107  331,855  Mssp3fr.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kb2hr1

Keywords: kbqfe kbhotfixserver kbofficexppresp3fix kbprb kbbug kbfix kbofficexppresp2fix KB331794

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