Microsoft KB Archive/891709

= The Microsoft Operations Manager Web console stops responding if the user belongs to many Active Directory user groups =

Article ID: 891709

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
If you log on to a computer that is running the Microsoft Operations Manager (MOM) Web console, the MOM Web console may stop responding. When this symptom occurs, you may experience a delay of 30 seconds or more until the MOM Web console loads the correct data. You may also experience a delay for each subsequent page that you load by using the MOM Web console. Additionally, if the MOM Web console does not respond for 90 or more seconds, you may receive the following error message:

HTTP 400 - Bad Request



CAUSE
This problem occurs because you are running the MOM Web console by using an account that is a member of many user groups in an Active Directory environment. For example, this problem may occur if the user account belongs to 100 or more Active Directory user groups. The time that the MOM Web console takes to load the page depends on the amount of user groups that the user account is a member of. The MOM Web console tries to load the page until the default time-out limit is reached. By default, the MOM Web console time-out limit is 90 seconds.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

905416 How to obtain the latest Microsoft Operations Manager 2005 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name ---  02-Feb-2005  01:35  5.0.2749.9  142,064  Webconsole.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.



MORE INFORMATION
For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

905420 List of bugs that are fixed in Microsoft Operations Manager 2005 service packs

For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver atdownload kbgetsp kbbug kbfix KB891709

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