Microsoft KB Archive/273825

= SMS: Remote Control Generates Access Violation When Selecting Help Within a Session =

Article ID: 273825

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 2.0 Service Pack 1
 * Microsoft Systems Management Server 2.0 Service Pack 2
 * Microsoft Systems Management Server 2.0 Service Pack 3

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This article was previously published under Q273825



SYMPTOMS
With Systems Management Server 2.0 (SMS), when remote controlling a workstation, an access violation (Drwatson.exe) may occur, which is caused by Remote.exe, and you may receive an error message similar to this one:

An application error has occurred and an application error log is generated.

Remote.exe

Exception: Access Violation (0xc0000005), Address: 



CAUSE
This problem can occur when you try to open SMS Help from the Quick Viewer window of the Remote Control session.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix kbsms200presp3 KB273825

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