Microsoft KB Archive/818792

= Long delay in the display of file names from the &quot;Open&quot; dialog box in Office XP =

Article ID: 818792

Article Last Modified on 2/5/2007

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APPLIES TO


 * Microsoft Office XP Standard Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you click Open (on the File menu or on the Standard toolbar) in a Microsoft Office XP program, the Open dialog box may delay the display of files for approximately 2 to 5 minutes.

Also, the processor (CPU) activity may indicate 100 percent utilization.



CAUSE
This problem may occur when you try to locate a network drive or share that contains many folders and files.



Service pack information
To resolve this problem, obtain the latest service pack for Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack

Part 1: Download and install the hotfix
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time     Size       File name 29-Apr-2003 10:27     3,945,132  Sharedop.msp 29-Apr-2003 15:04    10,140,948  Sharedff.msp the following files will have the file attributes (or later) that are listed in the following table.   Date         Time   Version       Size       File name ---  28-Apr-2003  23:27  10.0.5222.0   9,939,528  Mso.dll

Part 2: Enable the hotfix
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.To enable this hotfix, follow these steps:  Quit all Microsoft Office programs. Click Start, click Run, type regedit, and then click OK. Locate and then click to select the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Common\Open Find

 After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD. Type DisableAutoSelect, and then press ENTER.</li> Right-click DisableAutoSelect, and then click Modify.</li> In the Value data box, type 1, and then click OK.</li> On the File menu, click Exit to quit Registry Editor.</li></ol>

Note With this hotfix enabled, the Microsoft Visual Basic for Applications code that uses the SelectedItems property will not function as expected because the hotfix no longer selects the first file.

Note The Multiple Directory View, FTP, and History views of the File Open dialog box are not affected when you enable the DisableAutoSelect registry key.

This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For more information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 Description of the Office XP Service Pack 2 (SP2)

Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For more information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Office XP Service Pack 3.

Additional query words: FIX

Keywords: kbqfe kbhotfixserver kbperformance kbbug kbfix kbofficexppresp3fix KB818792

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