Microsoft KB Archive/314302

= Stop Error Message When You Run Optus FACSys Version 4.1 Program =

Article ID: 314302

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q314302



SYMPTOMS
A Windows NT-based computer that is running the Optus FACSys version 4.1 program may generate the following stop error message:

Stop 0X0000001E (0xc0000046, 0x8011be75, 0xf9e3a822, 0xf7059d4c) KMODE_EXCEPTION_NOT_HANDLED

NOTE: The first parameter is always 0xc0000046.



CAUSE
The Brktrt.sys file may cause this issue to occur.



RESOLUTION
To resolve this issue, update the Optus FACSys version 4.1 program to version 4.51 or later after you verify compatibility with your operating system. For information about how to do so, please view the following Brooktrout Technology Web site:

http://www.brooktrout.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
To work around this issue, uninstall the Brooktrout Technology faxing software, and then remove the Brooktrout Technology fax/modem driver from your computer.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 0x1e

Keywords: kb3rdparty kbenv kberrmsg kbprb KB314302

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