Microsoft KB Archive/247672

= Homepub 2K: Problems When You Send an E-mail Greeting =

Article ID: 247672

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft Greetings 2000 Standard Edition
 * Microsoft Home Publishing 2000 Standard Edition
 * Microsoft Home Publishing 2000 Express Edition

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This article was previously published under Q247672



SYMPTOMS
When you attempt to send an e-mail greeting from one of the programs listed at the beginning of this article, you may experience either of the following symptoms:  Any attachment you include in the e-mail message may not be received by the recipient. You may receive the following error message when you select an e-mail program to send your greeting:

The message could not be sent.

An error has occurred.





CAUSE
This behavior can occur if the following conditions are true:
 * Microsoft Internet Explorer version 5 or 5.01 is installed on your computer.
 * You select Microsoft Outlook Express as the e-mail program to send your greeting in the Send Options dialog box.



RESOLUTION
To work around this issue, send the e-mail greeting as an attachment:  Open the project that you want to use in Home Publishing 2000, or create a new project and then save it. On the File menu, click Send by E-mail. In the Select a program to send your projects box, click As an attachment in an e-mail message.</li> Click to clear the '''Don't ask this question when sending. Always use this e-mail program check box, and then click OK'''.</li> Click Close.</li> Start your e-mail program.</li> Create a new e-mail message addressed to the person to whom you want to send the message.</li> Attach the following file to the e-mail message



where  is the drive letter of the hard disk on which Microsoft Windows is installed.</li> Send the e-mail message.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

<div class="moreinformation_section">

MORE INFORMATION
For more information about how to send an e-mail greeting, see the "Send a project using another e-mail program" subtopic within the "Send a project by e-mail" online Help topic. To do this:
 * 1) On the Help menu, click Help & Ideas.
 * 2) On the Contents tab, click the PLUS SIGN (+) next to E-mail and Web Projects.
 * 3) Click the PLUS SIGN (+) next to Work with e-mail and Web projects.
 * 4) Click Send a project by e-mail.
 * 5) Click the Send a project using another e-mail program option.

Additional query words: greet2k gr2k greet2000 gr2000 greetings homepub2k hp2k hp2000 missing not attached lost ie5 email outlook express oe5

Keywords: kberrmsg kbbug kbui kb3rdparty kbpending KB247672

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