Microsoft KB Archive/899296

= No text is displayed in the Help and Support Center index on a computer that is running Windows XP =

Article ID: 899296

Article Last Modified on 7/1/2005

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you uninstall a Microsoft Multilingual User Interface Pack (MUI) language software package on a computer that is running Microsoft Windows XP, the indexes in Help and Support Center are destroyed and are not rebuilt. No text is displayed in the Help and Support Center index.



WORKAROUND
To work around this problem, follow these steps:   Create a file that is named FixHSCMUI.vbs that contains the following code. ' ' Help and Support MUI Install ' ' Option Explicit

' Localizable text CONST strProcess = &quot;Processing MUI Cab for LCID: &quot;

Dim objFSO, objHSCMUIFolder, objShell, objCab Dim objLCID, objSubFolders,objFiles Dim strHelpsvc, strHSCMUI, strMUILCID, strCab

Set objFSO = CreateObject(&quot;Scripting.FileSystemObject&quot;) Set objShell = CreateObject(&quot;Wscript.Shell&quot;) strHSCMUI = objFSO.GetSpecialFolder(0).Path & &quot;\Pchealth\MUI&quot; strHelpsvc = objFSO.GetSpecialFolder(0).Path & &quot;\Pchealth\Helpctr\Binaries\Helpsvc.exe &quot; set objHSCMUIFolder = objFSO.GetFolder(strHSCMUI) set objSubFolders = objHSCMUIFolder.SubFolders For each objLCID in objSubFolders strMUILCID = objLCID.Name set objFiles = objLCID.Files for each objCab in objFiles strCab = objCab.Path if right(strCab,4) = &quot;.cab&quot; then wscript.echo strProcess & strMUILCID objShell.Run strHelpsvc & &quot;/MUI_install &quot; & strMUILCID & &quot; &quot; &_ strCab,,true strCab = &quot;&quot; ' wscript.echo &quot;Error code received: &quot; & err.Number,,&quot;Debug error check&quot; end if next next  Run the FixHSCMUI.vbs file. To do this, type the following command at a command prompt:

cscript FixHSCMUI.vbs

Note You must be logged on as a member of the Administrators group to run the FixHSCMUI.vbs file. Additionally, depending on system performance, this script may take some time to fix the indexes for all languages.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Steps to reproduce the problem
 On a computer that is running Windows XP, install the MUI update that is described in Microsoft Knowledge Base article 841625 or 883797 for the MUI languages that are installed on the computer.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

841625 An update is available for the Windows XP Service Pack 2 Multilingual User Interface Pack

883797 An update is available for a language interface pack for Microsoft Windows XP Cumulative Help

 Uninstall the Windows XP MUI update by using Add or Remove Programs. To do this, click Start, click Run, type appwiz.cpl, and then click OK. Open Help and Support Center. To do this, click Start, click Help and Support, and then click Index.</li> Click the Back button and the Forward button several times. No text is displayed in the Help and Support Center index.</li></ol>

Keywords: kbtshoot kbprb KB899296

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