Microsoft KB Archive/276500

= Problem Connecting to Album Information Providers with CD Player =

Article ID: 276500

Article Last Modified on 10/26/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows Media Player 7.0
 * Microsoft Windows Media Player 7.1

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This article was previously published under Q276500



SYMPTOMS
When you try to download an album title by using CD Player on a Windows 2000-based computer, you may receive the following error message:

Unable to connect to album information providers. Check your Internet settings and try again



CAUSE
This behavior can occur if Ontrack Zipmagic 2000 3.0 is installed on your computer.



RESOLUTION
To resolve this behavior, uninstall Zipmagic 2000 3.0 and contact Ontrack Technical Support to inquire about an updated version of the program.



MORE INFORMATION
You must uninstall Zipmagic to resolve the behavior. If you close Zipmagic, the behavior is not resolved.

When you use Microsoft Windows Media Player 7 or 7.1, you can download album titles when Zipmagic is installed. For more information about Windows Media Player, view the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb676148.aspx

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbdeployment kbprb KB276500

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