Microsoft KB Archive/176102

= Microsoft Knowledge Base =

Err Msg: The Connection to the Server Has Failed...
Last reviewed: November 3, 1997

Article ID: Q176102

The information in this article applies to:


 * The Microsoft Network, version 2.51
 * Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS
When you attempt to send or receive e-mail on MSN, The Microsoft Network, using Microsoft Outlook Express, you may receive one of the following error messages:

  The connection to the server has failed. Account: 'MSN Mail', Server: 'smtp.email.msn.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E.   The connection to the server has failed. Account: 'MSN Mail', Server: 'pop3.email.msn.com', Protocol: pop3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E. 

CAUSE
Outlook Express may be attempting to connect to the MSN e-mail server using a Secured Sockets Layer (SSL) secure connection. SSL security is not supported by the MSN e-mail server.

RESOLUTION
To resolve this issue, disable SSL security for the MSN e-mail account in Outlook Express. To do so, use the following steps:

 Start Outlook Express. If the MSN Sign-In screen appears, click Cancel. On the Tools menu, click Accounts.  On the Mail tab, click MSN Mail, and then click Properties. NOTE: The name of your MSN e-mail account may vary depending on how you configure Outlook Express. MSN Setup creates a default MSN e-mail account named "MSN Mail."  Click the Advanced tab. Under Outgoing Mail (SMTP), click the "This server requires a secure connection (SSL)" check box to clear it.</li> Under Incoming Mail (POP3), click the "This server requires a secure connection (SSL)" check box to clear it.</li> Click OK, and then click Close.</li></ol>

MORE INFORMATION
For additional information about configuring Outlook Express to work with MSN, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q173952 TITLE    : How to Configure Microsoft Outlook Express to Work with MSN