Microsoft KB Archive/933535

= The Inventory Tool for Custom Updates in SMS 2003 R2 does not run WMI queries on client computers that do not have MSXML 6.0 installed =

Article ID: 933535

Article Last Modified on 3/7/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003 R2

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SYMPTOMS
When you use the Inventory Tool for Custom Updates (ITCU) in Microsoft Systems Management Server (SMS) 2003 R2 to scan client computers for updates, you experience the following symptoms:  ITCU does not run Windows Management Instrumentation (WMI) queries on certain client computers. The following information is logged in the CTScan.log file on the affected client computers:

 Evaluating Prerequisite Rules -- Evaluating Rule -- xmlns:bar=&quot;http://schemas.microsoft.com/wsus/2005/04/CorporatePublishing/BaseApplicabilityRules.xsd&quot; Namespace=&quot;root\cimv2&quot; WqlQuery=&quot;select * from win32reg_addremoveprograms where displayname like '%programname%'&quot;/> Evaluating a WMI rule Evaluating the WMI Query Failed to execute the WMI query. IWbemServices::ExecQuery retu0x8004101D -- WMI rule evaluation completed. Result = FALSE Finished Evaluating Prerequisite Rules



This problem occurs if the following conditions are true:
 * The client computer is running the CSTScan.exe program from SMS 2003 R2.
 * The catalog includes WMI queries.
 * The client computer does not have Microsoft Core XML Services (MSXML) 6.0 installed.



CAUSE
This problem occurs because of a problem in the CSTScan.exe program. Although the CSTScan.exe program does not have a dependency on the MSXML 6.0 program, the CSTScan.exe program may make an incorrect WMI call to MSXML 6.0.

This call may incorrectly return a result of TRUE even if MSXML 6.0 is not installed. Therefore, if MSXML 6.0 is not installed, the code path that follows the incorrect TRUE result for the call to MSXML 6.0 causes an &quot;access denied&quot; error to later occur.



WORKAROUND
To work around this problem, install MSXML 6.0 on each client computer. To obtain MSXML 6.0, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=993C0BCF-3BCF-4009-BE21-27E85E1857B1&displaylang=en



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about catalogs for ITCU, visit the following Microsoft Web site:

http://www.microsoft.com/smserver/partners/itcucat.mspx

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