Microsoft KB Archive/194920

= XFOR: Missing Message Bodies after GroupWise Migration =

Article ID: 194920

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q194920





SYMPTOMS
When you migrate messages from Novell GroupWise to Microsoft Exchange Server, portions of some or all of the messages may appear to be lost, even though the event log does not indicate that a problem occurred during the migration. When you attempt to view the messages in Microsoft Outlook after the migration is finished, the message headers are present, but the message bodies are not. If you attempt to open the messages with the GroupWise client, the following error message is displayed:

C04F: "unexpected error has occurred. Exit & restart GW"



CAUSE
This problem occurs when the GroupWise database is damaged or when the message bodies are no longer located in the database. This prevents the Migration Wizard and the GroupWise client from accessing the message bodies.



WORKAROUND
After the GroupWise database becomes damaged or the message bodies are no longer located in the database, the messages cannot be recovered. However, you can use the Ofcheck.exe program to delete the message headers associated with the damaged or missing message bodies before you migrate the messages to Exchange Server. For information about how to do so, contact Novell.

If you have already migrated the messages to Exchange Server, use the Outlook client to delete the messages.



MORE INFORMATION
GroupWise is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: KB194920

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