Microsoft KB Archive/220284

= Error message appears when you create a new Web page from a Web template in Word 2000 =

Article ID: 220284

Article Last Modified on 2/11/2005

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220284



SYMPTOMS
When you try to create a new Web page from any of the Web templates (on the File menu, click New and then click to select the Web Pages tab), the following error message may appear:

Some of the files in this Web page aren't in the expected location. Do you want to download them anyway? If you're sure the Web page is from a trusted source, click Yes.



CAUSE
The following are two cases why this error message may appear:

Case 1
Word was installed as Run from server from a Novell NetWare server with no long file name support.

Case 2
The local intranet zone security settings in Internet Explorer 5 may be set to High.



WORKAROUND
Use one of the following methods appropriate for your situation.

Method 1: Install Long File Name Support
To work around this problem when running Word from a run-from-server installation, install OS/2 Name Space (Long File Name) support on the Novell NetWare server.

For a more information about how to install long file name support on a Novell NetWare server, please contact Novell Technical Support.

For additional information about how to contact Novell Technical Support, please see the following articles in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Method 2: Change Internet Explorer Security Settings
In Internet Explorer 5, perform the following steps:
 * 1) On the Tools menu, click Internet Options, and then click to select the Security tab.
 * 2) Select Local intranet and change the Security level for this zone to a setting other than High, and then click OK..

For more information about configuring Internet Explorer security zones, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/using/howto/security/setup.mspx



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix kbfaq KB220284

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