Microsoft KB Archive/240264

= OFF97: Opening or Saving Closes Program with FTP Locations and No Network Neighborhood Policy =

Article ID: 240264

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Access 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q240264



SYMPTOMS
Office programs close suddenly when you try to save or open (on the File menu, click Save or Open) when FTP locations are present and only one top-level shell folder exists on the Desktop.



CAUSE
On a standard Windows installation, this problem can occur if the Briefcase icon is deleted from Desktop and the "No Network Neighborhood" (NoNethood) policy is set for the user. Then the only top-level folder in the hierarchy below Desktop is My Computer, causing Office to search for the Add/Modify FTP Locations item beyond the end of the Look in list.



WORKAROUND
Add any folder to the desktop.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: Open Save FTP crash disappear NoNethood

Keywords: kbbug kbfix kbqfe KB240264

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