Microsoft KB Archive/815240

= Windows Explorer Stops Responding When You Try to Rotate a JPEG Image in Windows Picture and Fax Viewer =

Article ID: 815240

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you try to rotate a Joint Photographic Experts Group (JPEG) image by using the Windows Picture and Fax Viewer, Windows Explorer may stop responding.



CAUSE
This problem may occur if the JPEG image was encoded by using the Exchangeable Image File (EXIF) 2.2 format. EXIF 2.2 is a format that is used to make JPEG EXIF DCT images. This problem does not occur if JPEG images are encoded by using the EXIF 2.1 standard format. For more information about the EXIF format, visit the following Japan Electronics and Information Technology Industries Association (JEITA) Web site:

http://www.jeita.or.jp/

Note The EXIF 2.2 Portable Document Format file (PDF) requires that your Adobe Acrobat Reader have the Japanese Language Support package installed. To download the Japanese Language Support package, visit the following Adobe Web site:

http://www.adobe.com



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time   Version         Size       File name --   14-Mar-2003  12:09  5.1.3102.1      1,638,400  Gdiplus.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB815240

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