Microsoft KB Archive/307048

= Cannot See the Screen of the Remote Computer After an Unattended Setup Through Terminal Services =

Article ID: 307048

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q307048





SYMPTOMS
When you use Terminal Services to start an unattended setup on a remote computer, after setup finishes, you may still see only the logon prompt and you may not be able to see the screen of the remote computer.



CAUSE
This behavior can occur if the remote computer supports only up to 1024 x 768 screen resolution, but the computer that you use to make the connection has a screen resolution of 1600 x 1200, and Setup sets the resolution of the remote computer to 1600 x 1200.



RESOLUTION
To work around this behavior, start the remote computer locally into safe mode, and then change the screen resolution.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbdisplay kbpending kbprb kbsetup KB307048

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