Microsoft KB Archive/181796

= XADM: Error -528 When Starting the Information Store =

Article ID: 181796

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q181796



SUMMARY


SYMPTOMS
When you try to start the Microsoft Exchange Information Store service, the following error occurs:

The Microsoft Exchange Information Store service returned service

specific error 4294966768.

The Windows NT Application Log contains the following entries:

  Event ID: 1120 Source: MSExchangeIS Type: Error Category: General Description: Error -528 initializing the Microsoft Exchange Server Information Store database.

Event ID: 5000 Source: MSExchangeIS Type: Error Category: General Description: Unable to initialize the Microsoft Exchange Information Store service. Error -528.



CAUSE
Error -528 corresponds to JET_errMissingLogFile. The above error is received when the Edb.log and Edb.chk files are missing from the Exchsrvr\Mdbdata directory and there are other .log files in this directory.



WORKAROUND
To recover from this error, move out all .log files from the Exchsrvr\Mdbdata directory and restart the Information Store service.

Keywords: kbprb KB181796

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