Microsoft KB Archive/925871

= Error message when you install Office SharePoint Portal Server 2003 x64 Edition on a computer that is running Windows Server 2003 R2 x64 Edition: &quot;The system is not compatible&quot; =

Article ID: 925871

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003 R2 Enterprise x64 Edition
 * Microsoft Windows Server 2003 R2 Standard x64 Edition

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SYMPTOMS
Consider the following scenario:
 * You install Microsoft Office SharePoint Portal Server (SPS) 2003 x64 Edition on a computer that is running Microsoft Windows Server 2003 R2 x64 Edition.
 * The language version of SPS 2003 x64 Edition is Hebrew or Thai.

In this scenario, the installation is unsuccessful, and you receive the following error message:

The system is not compatible



CAUSE
This issue occurs because the Hebrew version (11.0.5705.0) of SPS 2003 x64 Edition and the Thai version (11.0.5716.0) of SPS 2003 x64 Edition are not recognized by Windows Server 2003 R2 x64 Edition.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must be running Windows Server 2003 R2 x64 Edition.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbfix kbexpertiseinter kbqfe kbhotfixserver KB925871

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