Microsoft KB Archive/181218

= Err Msg: Cannot Start Communications with the Desktop Computer =

Article ID: 181218

Article Last Modified on 11/26/2003

-

APPLIES TO


 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

-



This article was previously published under Q181218



SYMPTOMS
When you synchronize your Handheld PC (H/PC) with a desktop computer running Microsoft Windows NT 4.0, you may receive the following error message:

Cannot start communications with the desktop computer. Remote networking could not start due to a critical error (Error 628).



CAUSE
This behavior can occur for any of the following reasons:


 * The H/PC is not connected properly to the desktop computer.
 * You did not type the correct user name, password, or domain name to log on to the desktop computer.
 * A domain controller is not available to validate your logon information.



RESOLUTION
To resolve this behavior, use the following steps:
 * 1) Check the cable connections on your H/PC and your desktop computer. The cable must connect directly to the H/PC and the desktop computer.
 * 2) Verify that you are using the correct user name, password, and domain name to log on to your desktop computer.
 * 3) Verify that a domain controller is available on the network. To do so, contact your network administrator.
 * 4) Verify that you have RAS dial-in permissions enabled. To do so, contact your network administrator.

For additional information about troubleshooting H/PC connections, please see the following articles in the Microsoft Knowledge Base:

162116 Troubleshooting H/PC-to-Desktop Computer Connectivity

177865 Cannot Start Communications with the Desktop Computer

Additional query words: 1.00

Keywords: kberrmsg kbprb KB181218

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.