Microsoft KB Archive/927735

= You cannot move or copy a Unicode-formatted message to the Inbox in an Exchange 2003 SP2 organization =

Article ID: 927735

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
Consider the following scenario. You use a Double Byte Character Set (DBCS)-based language in a Microsoft Exchange Server 2003 Service Pack 2 (SP2) organization. In Microsoft Office Outlook 2003, you move an e-mail message to a Unicode-format-based Personal Folders file (.pst). Alternatively, you save the message in the Unicode format. Then, you try to copy or to move the Unicode-formatted message to the Inbox. In this scenario, you receive one of the following error messages in Outlook 2003.  Error message 1

Can't copy this item

 Error message 2

Can't move this item





CAUSE
This problem occurs because the PR_SENT_REPRESENTING_ENTRYID property is corrupted when you save the message in the Unicode format. The algorithm that converts the message assumes that the ASCII code page is used. Therefore, the algorithm uses less buffer space.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Exchange 2003 SP2 before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbdbcs kbexpertiseadvanced kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB927735

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