Microsoft KB Archive/939325

= You receive an error message when you try to start a SoftGrid-enabled application in the SoftGrid client =

Article ID: 939325

Article Last Modified on 8/6/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to start a Microsoft SoftGrid-enabled application in the SoftGrid client, the application does not start. Additionally, you may receive one of the following error messages.

Error message 1

No connection could be made because the target machine actively refused it.

Error message 2

Error: User was forcibly disconnected.

Error message 3

The SoftGrid Client could not launch. An unexpected error occurred. Please report the following error code to your System Administrator.

Error code: xxxxxx-xxxxxx0A-00000120



CAUSE
This problem may occur if Microsoft SQL Server is unavailable or is unresponsive. For example, this problem may occur if SQL Server is taken offline or if SQL Server job reports stop responding.



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Make sure that the connection to the computer that is running SQL Server is working as designed.
 * 2) Review the Application log to determine whether SQL Server is experiencing an issue. We recommend that you contact the SQL Server database administrator (DBA) for more information.



MORE INFORMATION
The following messages may be logged in the SoftGrid client log file (Sftlog.txt).

Message 1

[05/30/2007 22:23:50.530 INOT VRB] {tid=AC4:usr=SEQ1} IN: SWFsdIoManager::Connect

Message 2

[05/30/2007 22:24:50.887 AMGR WRN] {hap=28:app=Default SoftGrid Application 1.0:tid=97C} The SoftGrid Client lost contact with a server and entered disconnected mode.

Message 3

[05/30/2007 22:24:50.897 INOT VRB] {tid=AC4:usr=SEQ1} OUT: SWFsdIoManager::Connect

Message 4

[05/30/2007 22:24:50.897 JGSW VRB] {hap=28:app=Default SoftGrid Application 1.0:tid=AC4:usr=SEQ1} Elapsed time for SWFsdIoManager::Connect: 60.217 seconds

Message 5

[05/30/2007 22:24:50.897 JGSW ERR] {hap=28:app=Default SoftGrid Application 1.0:tid=AC4:usr=SEQ1} The SoftGrid client could not connect to stream URL 'rtsp://LAB-T2Q6T8LW4OY:554/DefaultApp.sft' (FS status: 1600190A-00000120).

Message 6

[05/30/2007 22:24:50.897 SWAP ERR] {hap=28:app=Default SoftGrid Application 1.0:tid=AC4:usr=SEQ1} The client was unable to connect to a SoftGrid server (rc 1600190A-00000120)

Keywords: kbexpertiseadvanced kbtshoot KB939325

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