Microsoft KB Archive/824153

= Windows Server 2003 Domain Controller May Stop Responding If Systems Management Server 2.0 Is Installed =

Article ID: 824153

Article Last Modified on 10/25/2006

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APPLIES TO

 Microsoft Systems Management Server 2.0 Standard Edition, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86) 

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SYMPTOMS
When you restart a Microsoft Windows Server 2003 domain controller that has Systems Management Server (SMS) 2.0 installed, the computer may stop responding when it starts SMS services.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  18-Jul-2003  19:09  5.3.18.4        4,540,504  Sms2.0-sp5-kb824153-x86-enu.exe After the fix is installed, the following files will have the listed attributes or later: <pre class="fixed_text">  Date         Time   Version            Size    File name --  17-Jul-2003  17:48  2.0.1493.5140     238,944  Abnwcli.dll 17-Jul-2003 17:48  2.0.92.10         383,470  Apasetup.exe 17-Jul-2003 17:48  2.0.1493.5140     263,008  Bindclin.dll 17-Jul-2003 17:48  2.0.92.10       1,377,456  Ccmcore.exe 17-Jul-2003 17:48  2.0.1493.5144   3,497,164  Clicore.exe 17-Jul-2003 17:48  2.0.1493.5144      90,480  Clisvcl.exe 17-Jul-2003 17:48  2.0.1493.5144       8,512  Cliver.exe 17-Jul-2003 17:48                         67  Compverbase.ini 17-Jul-2003 17:48                         67  Compversmsapm32.ini 17-Jul-2003 17:48  2.0.1493.5136      35,168  Cqmgr32.dll 17-Jul-2003 17:48  2.0.1493.5140     161,120  Falclin.dll 17-Jul-2003 17:48                        292  Filelist.out 17-Jul-2003 17:48  2.0.1493.5140     340,832  Mslmclin.dll 17-Jul-2003 17:48  2.0.1493.5140     272,736  Ndsclin.dll 17-Jul-2003 17:48  2.0.1493.5011     855,312  Preinst.exe 17-Jul-2003 17:48  2.0.1493.5142     257,904  Smsapm32.exe

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WORKAROUND
To work around this problem and to restart Windows Server 2003, follow these steps:
 * 1) Restart the computer.
 * 2) When you receive the message &quot;Please select the operating system to start,&quot; press F8.
 * 3) In &quot;Windows Advanced Option Menu,&quot; use the arrow keys to select Safe Mode, and then press ENTER.

Note NUM LOCK must be off before the arrow keys on the numeric keypad will function.
 * 1) If other operating systems are installed on the computer, click &quot;Microsoft Windows Server 2003&quot; on the menu list, and then press ENTER.
 * 2) Start Safe Mode, and then log on using an account with administrative credentials.
 * 3) Click Start, point to Administrative Tools, and then click Services.
 * 4) In the services list, right-click SMS Client Service, and then click Properties.
 * 5) Change the Startup type to Manual, and then click OK.
 * 6) Click Start, and then click Shut Down.
 * 7) Select Restart from the drop-down list, and then click OK to restart the computer.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbfix kbbug kbsms200presp6fix kbqfe KB824153

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