Microsoft KB Archive/281456

= XADM: Upgrade of Exchange Server 5.5 SP3 to Exchange 2000 Server Stops Working During the Upgrade of the Internet Mail Service =

Article ID: 281456

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q281456





SYMPTOMS
An upgrade of Microsoft Exchange Server 5.5 Service Pack 3 (SP3) to Exchange 2000 Server may stop working, and you may receive the following error message:

Setup failed while installing sub-component SMTP Service with error code 0x80005000 (please consult the installation logs for a detailed descriptio). You may cancel the installation or try the failed step again.



CAUSE
This problem can occur because the installation stops working during the upgrade of the Internet Mail Service. After the installation stops working, you need to totally remove the Exchange 2000 upgrade that stopped working, reinstall Exchange Server 5.5, and then restore from backups.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

273478 XADM: How to Completely Remove Exchange 2000 from Active Directory



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

IMPORTANT: Obtain the Service Pack and replace the Imcupg.dll file for the installation with the one from the service pack before you perform the upgrade.

The English version of this fix should have the following file attributes or later:

Component: Transport Core



WORKAROUND
To work around this problem, remove the Internet Mail Connector (IMC) before you perform the upgrade.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Additional query words: RTM IMS exch2kp2w

Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbfix KB281456

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