Microsoft KB Archive/822506

= Outlook 2003 stops responding and you receive an error message that references the Nakrnl32.dll file when you use Outlook 2003 =

Article ID: 822506

Article Last Modified on 10/10/2006

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
When you use Outlook 2003, you may receive the following error message and Outlook 2003 may stop responding:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following: App Name   App Version   Module Name    Module Version   Offset --- Outlook.exe appversion   Nakrnl32.dll    modver     0000681e where  is a number equal to or greater than 11.0.5329.6, and where   is a number equal to or greater than 4.5.276.0. Additionally, other offsets are possible.



CAUSE
The problem may be caused by a Microsoft Exchange add-in named the McAfee Virus Scan Alert Manager.

Note The McAfee Virus Scan Alert Manager is manufactured by Network Associates, Inc.



MORE INFORMATION
For more information about the McAfee Virus Scan Alert Manager, visit the following Network Associates, Inc. Web site: http://www.mcafee.com

For information about how to contact Network Associates, Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting 289508 OFFXP: How to Read Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Keywords: kbstoprespond kb3rdparty kbaddin kberrmsg kbnofix kbprb KB822506

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