Microsoft KB Archive/940720

= You receive a Stop error message and a Windows Server 2003-based computer restarts unexpectedly =

Article ID: 940720

Article Last Modified on 8/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
On a Microsoft Windows Server 2003-based computer that is running Citrix Metaframe, you receive one of the following Stop error messages on a blue screen:  

0x0000003b SYSTEM_SERVICE_EXCEPTION

 

0x00000050 PAGE_FAULT_IN_NONPAGED_AREA

 

0x0000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED



Additionally, the computer restarts unexpectedly.



CAUSE
This problem occurs because of a problem with the Vdtw30.dll driver file.



RESOLUTION
Citrix has developed a hotfix that resolves this problem. To obtain this hotfix, contact Citrix. For information about how to contact Citrix, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kberrmsg kbtshoot kbprb KB940720

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