Microsoft KB Archive/814556

= OL2002: Error Message: Microsoft Outlook Could Not Access the Specified Folder Location =

Article ID: 814556

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 2

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SYMPTOMS
When you click an Outlook:ID style hyperlink in a Microsoft Outlook 2002 folder home page, instead of the hyperlink target, you receive the following error message:

Unable to display the folder. Microsoft Outlook could not access the specified folder location.



CAUSE
This problem occurs after you have installed Office XP Service Pack 2 (SP-2) and only with Outlook:ID style hyperlinks. The Outlook:ID hyperlinks are used to reference Tasks, mail folders, and other Outlook components.



Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date           Time  Version    Size       File name ---  14-Mar-2003  22:29                  3,128,508  Outlook.msp 15-Mar-2003 04:28                  6,984,168  Outlookff.msp 15-Mar-2003 00:50                  3,207,876  Outlookop.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date           Time  Version    Size       File name ---  19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll 09-Jan-2003 22:31  10.0.4907.0       346,696  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0       137,800  Impmail.dll 28-Feb-2003 01:56  10.0.5025.0       543,304  Outlcm.dll 14-Mar-2003 07:55  10.0.5112.0       100,936  Outlctl.dll 11-Oct-2002 22:14  10.0.4608.0        92,744  Outlmime.dll 14-Mar-2003 07:55  10.0.5112.0        47,688  Outlook.exe 08-Nov-2002 21:47  10.0.4705.0       121,416  Outlph.dll 25-Nov-2002 18:50  10.0.4721.0        47,688  Recall.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Keywords: kberrmsg kbbug kbfix kbqfe kbprb kbofficexppresp3fix kbhotfixserver KB814556

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