Microsoft KB Archive/187877

WINUP-Internet Connection Set for LAN but Searches for Modem

PSS ID Number: Q187877 Article last modified on 08-26-1998

WINDOWS:1.0

WINDOWS

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= SYMPTOMS =

When you attempt to register for Member Services online, Internet Explorer may search for a modem although you have configured your Internet connection for local area network.

= CAUSE =

If the Registration Wizard does not detect a connection to the Internet within 12 seconds, it may search for a modem to use for the connection.

= RESOLUTION =

First, check your proxy settings in Internet Explorer to make sure that they are configured correctly for the environment.


 * 1) In the View menu, click Internet Options
 * 2) Click the Connection tab
 * 3) Click the “Connect to the Internet using a local area network” option
 * 4) Contact your System Administrator for any additional configuration instructions specific to your network

Next, confirm you are connected to the Internet.


 * 1) Start Internet Explorer
 * 2) In the Address box, type “http://www.microsoft.com/” (without quotation marks) and then press ENTER.
 * 3) After the page has loaded, click Refresh. This is to ensure Internet Explorer is not reading from its cache.

If the page loads normally, delays in the Internet and/or your companies intranet may be preventing your registration from completing. Please try again at a later time.

If the page does not load normally, Internet and/or intranet delays may be the cause; it is also possible that you are not correctly connecting to the Internet.

If you are able to access pages on the Internet and are unable to access the Registration site, your proxy server may not be configured to allow connections to the Windows update site. Contact your system administrator for more information. ====================================================================== Keywords : kbwindowsupdate Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.