Microsoft KB Archive/315451

= MacroVision does not work correctly for DVD video =

Article ID: 315451

Article Last Modified on 5/18/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q315451





SYMPTOMS
When you play a DVD video that is copy-protected by MacroVision in Windows Media Player, you may experience any of the following symptoms:
 * The sound is not synchronized with the video.
 * The video is distorted or pixilated.
 * If the display adapter on the computer supports TV Out, the signal from the TV Output of the computer does not appear correctly.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. i386 Date        Time   Version      Size     File name     Platform 15-Nov-2001 13:27                 5,149  Empty.cat     I386 22-May-2002 11:34  6.4.2600.45  129,536  Mpg2splt.ax   I386 16-May-2002 08:50  5.2.2.2        3,584  Spmsg.dll     I386 29-Apr-2002 15:14  5.2.2.2       44,032  Spuninst.exe  I386 15-Nov-2001 13:27                 5,149  Empty.cat     IA-64 22-May-2002 11:34  6.4.2600.45  546,816  Mpg2splt.ax   IA-64 16-May-2002 08:50  5.2.2.2        3,072  Spmsg.dll     IA-64 29-Apr-2002 15:04  5.2.2.2      130,048  Spuninst.exe  IA-64 22-May-2002 11:34  6.4.2600.45  129,536  Wmpg2splt.ax  IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbbug kbfix KB315451

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