Microsoft KB Archive/812431

= Stop Error or Error Message After You Install Windows 2000 SP3: Winlogon.exe has Generated Errors and will be Shut Down =

PSS ID Number: 812431

Article Last Modified on 5/27/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server SP3
 * Microsoft Windows 2000 Server SP3
 * Microsoft Windows 2000 Professional SP3

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SYMPTOMS
When you try to install Windows 2000 Service Pack 3 (SP3), you may experience one of the following symptoms:  When you restart your computer, you receive the following error message:

Winlogon.exe has generated errors and will be shut down

The computer then restarts to repeat the error message, and then restarts again. You receive the following Stop error message on a blue screen:

Stop 0x0000007B INACCESSIBLE_BOOT_DEVICE

Note The Stop error may also occur when you try to remove Windows 2000 SP3.



CAUSE
This problem may occur if antivirus software is running on your computer when you install Windows 2000 SP3.



RESOLUTION
To resolve this issue:

Warning If you choose to use the information that is contained in this article to repair a Windows 2000 Server-based computer that is a domain controller, note that the repair process overwrites the Active Directory database. Before you use the repair process, you must backup the Winnt\Ntds\Ntds.dit Active Directory database. For more information about how to back up the Active Directory, search the Windows Help for &quot;Back Up System State Data&quot;.
 * 1) Insert the Windows 2000 CD-ROM into your CD-ROM or DVD-ROM drive.
 * 2) Restart your computer. You may have to change your BIOS settings to start your computer from the CD-ROM or DVD-ROM drive, and then restart your computer again.

Note If you cannot start from the Windows 2000 CD-ROM, insert Setup disk one floppy disk in the drive, and then restart your computer. For more information about how to create Setup disks, search Windows Help for &quot;makeboot&quot;.
 * 1) When the &quot;Welcome to Setup&quot; screen appears, press R to repair the installation of Windows 2000.
 * 2) On the &quot;Repair Options&quot; screen, press R to start the Emergency Repair process.
 * 3) Press F to perform Fast Repair.
 * 4) Follow the on-screen instructions to complete the repair process.
 * 5) When the computer restarts, again start the computer from the Windows 2000 CD-ROM or the Windows 2000 Setup floppy disks. Make sure that the computer is not started to Windows at this time.
 * 6) Repeat steps 3 to 7. When the computer restarts, start Windows.
 * 7) Make sure that your antivirus software and all other programs that start automatically are disabled or removed, and then install Windows 2000 SP3.

Note If you choose not to reinstall Windows 2000 SP3 after you perform steps 1 to 8, Windows Installer and Internet Explorer may not work correctly.

To resolve issues with Windows Installer, download and install Windows Installer Redistributable for Windows 2000. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=4b6140f9-2d36-4977-8fa1-6f8a0f5dca8f&DisplayLang=en

To resolve problems with Internet Explorer, install it again. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.asp

Note that backup media for Active Directory has a limited lifespan, so existing backups eventually become obsolete. For additional information about the lifespan of an Active Directory backup, click the article number below to view the article in the Microsoft Knowledge Base:

216993Backup of the Active Directory Has 60-Day Useful Life

Keywords: kbprb KB812431

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbWin2000AdvServSP3 kbwin2000Pro kbwin2000ProSearch kbWin2000ProSP3 kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbwin2000ServSP3 kbWinAdvServSearch

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