Microsoft KB Archive/300935

= OAER: Outlook Quits Unexpectedly After You Send a Message by Using Word Mail =

Article ID: 300935

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q300935



SYMPTOMS
If you send an e-mail message in Microsoft Outlook by using Microsoft Word 2002 as the e-mail editor, Outlook may quit unexpectedly and you may receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error message that is similar to the error message that is listed at the beginning of this article.



CAUSE
This issue may occur if all the following conditions are true:
 * Outlook uses Word 2002 to edit e-mail messages.

In Microsoft Outlook 2002, Word is the default e-mail editor.
 * You compose a new mail message.
 * You change the message format.

For example, you change the format from HTML to Rich Text.
 * You send the message.



WORKAROUND
To resolve this problem, obtain the Microsoft Word 2002 Update: June 21, 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

300553 WD2002: Overview of the Word 2002 Public Update: June 21, 2001

To temporarily work around this issue, do not use Word as your default editor for e-mail messages.

To turn off Word 2002 as your default e-mail editor for all new messages, follow these steps:
 * 1) In the main Outlook window, click the Tools menu, click Options, and then click the Mail Format tab.
 * 2) Click to clear the Use Microsoft Word to edit e-mail messages check box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Microsoft Word 2002 Update: June 21, 2001.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Additional query words: WD2002 OL2002

Keywords: kbbug kbdrwatson kbdta kberrmsg kbfix kbgrpmose kbinvalidpagefault kbofficewatson kbprod2web KB300935

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