Microsoft KB Archive/296631

= FP: Access Is Denied to User Attempting to Enter Data into a Form Page =

Article ID: 296631

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft FrontPage 97 Standard Edition
 * Microsoft FrontPage 98 Standard Edition

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This article was previously published under Q296631



SYMPTOMS
When you attempt to submit an Active Server Pages (ASP) form that was created with Microsoft FrontPage to a FrontPage Server Extensions-based Web server, you receive an error message similar to the following:

User: please report details to this site's webmaster.

Webmaster: please see the server's application event log for more details.

On the Web server computer, when you view the Application log in Event Viewer, you see either of the following FrontPage Server Extensions error messages:

Error Microsoft Server Extensions:

20002 Cannot open file for writing

-or-

Microsoft FrontPage Server Extensions:

20005 Cannot create file

\InetPub\WWWroot\_vti_cnf\ .txt

You may also receive either of the following operating system error messages:

Access is denied.

-or-

Permission denied



CAUSE
This behavior can occur if you click Check Security Settings in Internet Service Manager, and you then allow FrontPage to tighten security settings on the Web site.

The behavior occurs because the Windows system accounts do not have sufficient permissions to the file that will contain the results of the submitted form.



RESOLUTION
To resolve this behavior, edit the security permissions of the form results file to add the Windows NT NETWORK and INTERACTIVE system accounts and give them Change permissions to the file. To do this, follow these steps. NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

 In Windows Explorer, locate the file to which the Application log error refers--for example, C:\Inetpub\wwwroot\_private\form_results.txt. Right-click the file, and then click Properties on the shortcut menu that appears. In the  Properties dialog box, click Permissions on the Security tab. In the File Permissions dialog box, click Add. In the Add Users and Groups dialog box, click INTERACTIVE in the Names list, and then click Add. Click NETWORK, and then click Add. In the Type of Access list, click Change, and then click OK.</li> In the File Permissions dialog box, click OK, and then click OK in the  Properties dialog box.</li> Restart the World Wide Web Publishing Service. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, point to Settings, and then click Control Panel.</li> In Control Panel, double-click Services.</li> In the Services dialog box, click World Wide Web Publishing Service, and then click Stop. When you are prompted to confirm, click Yes.</li> In the Services dialog box, click Start, and then click Close.</li></ol> </li></ol>

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MORE INFORMATION
By default, Microsoft Windows NT authenticates anonymous access to the Web site by using the IUSR_  user account. If this user account does not have change permissions to a file that is used to collect form results data, a Web-based form that submits data to this file does not work.

For additional information about security permissions, click the article numbers below to view the articles in the Microsoft Knowledge Base:

224985 FP98: How to Reset Permissions on Multiple Virtual Servers with FrontPage 98 Server Extensions

174073 Auditing User Authentication

174074 Security Event Descriptions

Additional query words: front page

Keywords: kberrmsg kbprb KB296631

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