Microsoft KB Archive/154978

= Microsoft Knowledge Base =

Err Msg: The Product Information File Is Not Available
Last reviewed: August 11, 1997

Article ID: Q154978

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3

SYMPTOMS
When you attempt to view the properties for The Microsoft Network icon, you may receive the following message:

The product information file is not available.

CAUSE
This behavior occurs if you have not run the sign-up program for MSN, The Microsoft Network, on the computer.

RESOLUTION
Run the sign-up program by double-clicking the MSN icon, or by typing "signup" (without quotation marks) in the Run box.