Microsoft KB Archive/259361

= ActiveSync Cannot Synchronize with Outlook After Office 2000 SR-1 Applied =

Article ID: 259361

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft ActiveSync 3.6
 * Microsoft ActiveSync 3.1
 * Microsoft ActiveSync 3.0

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This article was previously published under Q259361



SYMPTOMS
After you install Microsoft Office 2000 SR-1, Windows CE-based devices may not be able to synchronize with Microsoft Outlook 2000 by using ActiveSync. The ActiveSync Status window may display the following messages after synchronization:

One or more information types cannot be synchronized.

-and-

Attention required

&quot;Attention required&quot; is displayed as the status for all Outlook 2000 information types in Details view in the ActiveSync Status window.

All non-Outlook information types, such as files, are synchronized correctly.



CAUSE
During the Office 2000 SR-1 installation process, the Oleaut32.dll file is not properly registered.



RESOLUTION
To resolve this issue, use any of the following methods.

Method 1
Register the Oleaut32.dll file manually:
 * 1) Click Start, and then click Run.
 * 2) Type RegSvr32 Oleaut32.dll, and then click OK.

You should receive a message stating that the file is correctly registered.

Method 2
Run the Microsoft Internet Explorer 5 Repair utility.

Method 3
Obtain the Microsoft Office 2000/Microsoft Windows 2000 Registry Repair utility from the following Microsoft Web site:

http://office.microsoft.com/assistance/2000/o2ksr1up.aspx

Keywords: kbdownload kberrmsg kbprb KB259361

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