Microsoft KB Archive/934295

= The Zune software does not play Windows Media Video High Definition (WMV HD) video files smoothly =

Article ID: 934295

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune software

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SYMPTOMS
When you use the Zune software to play Windows Media Video High Definition (WMV HD) video files, the video does not play smoothly. The audio or the video stutters or does not synchronize correctly.



CAUSE
This behavior occurs if the computer does not meet the minimum system requirements to play WMV HD video files.



THINGS TO TRY
Verify that the computer meets the minimum system requirements to play WMV HD video files. If the computer does not meet the minimum system requirements, you must upgrade the appropriate hardware components to play WMV HD video files.



System requirements
Although other system configurations can play WMV HD content, to experience an optimal experience we recommend the following system configurations:

Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB934295

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