Microsoft KB Archive/193046

= Err Msg: Couldn't Find the Microsoft Expedia Streets 98 CD-ROM =

Article ID: 193046

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Expedia Streets 98
 * Microsoft Expedia Trip Planner 98

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This article was previously published under Q193046



SYMPTOMS
When you attempt to start Expedia Streets 98 or Expedia Trip Planner 98, you may receive an error message similar to the following

Couldn't find the Microsoft Expedia Streets 98 CD-ROM in drive. Ensure that the CD is correctly inserted in your drive, then click OK (or click Cancel to exit the application).

where is the letter of the CD-ROM drive containing the Expedia Streets 98 CD-ROM.

NOTE: If you attempt to start Expedia Trip Planner 98, you receive the identical error message with the substitution of Trip Planner for Streets in the error message.



CAUSE
This behavior can occur if the motherboard installed in your computer is based on the VIA VP3 chipset. A list of computer manufacturers that use motherboards based on the VIA VP3 chipset is available on the following VIA Web site:

http://www.dealtime.com/xPP-motherboards--compatible_processors__list__winchip_c6



RESOLUTION
To resolve this issue, install Microsoft Windows 98, or download and install the latest version of the VIA IDE Busmaster driver from the following VIA Web site:

http://www.viaarena.com/default.aspx

If your motherboard is based on the AGP version of the VP3 chipset, download and install the latest AGP driver from this Web site.

NOTE: Do not install the VIA IDE Busmaster driver unless you know that your computer uses a VIA VP3 chipset. Contact your computer manufacturer for more information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about this issue, please see the following article in the Microsoft Knowledge Base:

158274 Automap Err Msg: Couldn't Find Streets Plus/Trip Planner CD-ROM

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: multi multi-media media mm automap amap

Keywords: kb3rdparty kbenv kberrmsg kbfaq kbhardware kbprb KB193046

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