Microsoft KB Archive/316718

= PRJ2000: SR-1 Quits Unexpectedly When You Link to a Resource Pool =

Article ID: 316718

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Project 2000 Service Pack 1

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This article was previously published under Q316718



SYMPTOMS
In Microsoft Project 2000 SR-1, when you link a project to a resource pool, the program may quit unexpectedly. You do not receive any error messages.



CAUSE
This problem may occur when the sharer project contains a customized Outline Code field.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Project 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Version        Size       File name --  16-JAN-2002  16:37:04                 3,150,336  Msproject.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time      Version        Size       File name 16-JAN-2002 16:37:06  9.0.2002.114   6,164,534  Winproj.exe 16-JAN-2002 16:37:06  9.0.2002.114     782,389  Pj9od9.dll 16-JAN-2002 16:37:05  9.0.2001.1109    294,966  Atlconv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbhotfixserver kbqfe kbbug kbfix KB316718

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