Microsoft KB Archive/230670

= XCLN: URL to Public Folders Does Not Work Between Clients That Use Different Languages =

Article ID: 230670

Article Last Modified on 11/14/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q230670



SYMPTOMS
In Outlook, you can send a pointer to a public folder in the following format:

outlook://Public Folders/All Public Folders/testfolder/~test.doc

If this link is sent to a client that uses another language than English, the user cannot open the link.



CAUSE
Unified Resource Locators (URL) to public folders are language-dependent. When Outlook opens a URL, it tries to find the folders by name. For an English client, it looks for "Public Folders;" on a German client, it looks for "Oeffentliche Ordner."

NOTE: This example uses the German translation for the URL, so "Oe" or "oe" stands for the letter "O" or "o" with Dieresis.



RESOLUTION
Use localized URLs when sending Outlook public folders links to users that use other language clients.



MORE INFORMATION
For example: An English user sends a link of a document called Test.doc to a German user and includes the following URL:

outlook://Public Folders/All Public Folders/testfolder/~test.doc

If the German user tries to open the URL, he or she receives an error message that the folder cannot be found.

This happens because the German client is looking for "Public Folders," which does not exist for the German client. On the German client, only a URL of outlook://Oeffentliche Ordner/Alle oeffentlichen Ordner/testfolder/~test.doc would succeed.

Additional query words: OL2K

Keywords: kbprb KB230670

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