Microsoft KB Archive/237424

= Error Message on a Blue Screen When Using Bookman Old Style Font =

Article ID: 237424

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 1
 * Microsoft Windows NT 4.0 Service Pack 2
 * Microsoft Windows NT 4.0 Service Pack 3
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT Server 4.0 Enterprise Edition
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0

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This article was previously published under Q237424



SYMPTOMS
When you are using the Bookman Old Style font, you may receive a stop error message on a blue screen that is similar to one of the following:  

STOP 0x0000001E (0xc0000005, 0xfccc6add, 0x00000001, 0x013b8020)

NOTE: The second and fourth parameters may vary depending on the system configuration, but the second parameter is always within Vga.dll.

STOP 0x00000050 (0xca8971d0, 0x00000001, 0x0000000, 0x00000000)

NOTE: The parameters may vary depending on the system configuration.



CAUSE
This problem can occur when the video driver attempts to process a glyph with a negative "x" position written to a particular screen position.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date       Time             Size     File name     Platform 8/18/99   4:53p            161,020  Bookosi.ttf   x86 8/18/99   4:53p            161,020  Bookosi.ttf   Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Both the "stop 0x1E" error message and the "stop 0x50" error message have been received when processing a glyph of the letter M in the Bookman Old Style italic font. The "stop 0x1E" error message is commonly received on a Windows NT Server-based or a Windows NT Workstation-based computer. The "stop 0x50" error message is commonly received on a Windows NT Terminal Server-based computer. It occurs in the Win32k.sys file rather than the Vga.dll file because remote sessions do not use the server's video driver.

Additional query words: 0xa

Keywords: kbbug kbfix kbqfe kbhotfixserver KB237424

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