Microsoft KB Archive/898706

= You receive a Stop error message if you use the Microsoft Storport storage driver (Storport.sys) for your host bus adaptor removable storage device in Microsoft Windows Server 2003 =

Article ID: 898706

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
If you use the Microsoft Storport storage driver (Storport.sys) for your host bus adaptor (HBA) removable storage device in Microsoft Windows Server 2003, you receive the following Stop error message:

STOP 0x000000d1 (0x0000002c, 0x00000002, 0x00000001, 0xbfe1a833)

DRIVER_IRQL_NOT_LESS_OR_EQUAL

The bugcheck information for the Stop error message is similar to the following bugcheck information:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: 0000002c, memory referenced

Arg2: 00000002, IRQL

Arg3: 00000001, value 0 = read operation, 1 = write operation

Arg4: bfe1a833, address which referenced memory

This symptom occurs if the following conditions are true:
 * The Windows Server 2003-based computer is under high stress.
 * The non-paged pool memory in the Windows Server 2003-based computer has been exhausted.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
  Date         Time   Version            Size    File name --  01-May-2005  17:21  5.2.3790.323       74,240  Storport.sys

Windows Server 2003, Itanium-based versions
  Date         Time   Version            Size    File name --  01-May-2005  17:11  5.2.3790.323      252,416  Storport.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 1.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003presp1fix kbwinserv2003sp1fix kbfix kberrmsg kbbug kbqfe kbhotfixserver KB898706

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