Microsoft KB Archive/248987

= XCLN: Out of Office Rule Does Not Work If Prohibit Send Option Is Turned On =

Article ID: 248987

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0
 * Microsoft Outlook, Exchange Server Edition
 * Microsoft Outlook 8.0 Exchange Server Edition for Macintosh
 * Microsoft Outlook 8.1 Exchange Server Edition for Macintosh
 * Microsoft Outlook 8.2 Exchange Server Edition for Macintosh
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1

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This article was previously published under Q248987



SYMPTOMS
When a Microsoft Exchange Server recipient receives an e-mail message and their Out of Office (OOF) rule is turned on, the OOF rule may not work. The recipient may also be prompted to turn off the OOF rule every time that they start the Microsoft Exchange client or Microsoft Outlook. Even after the recipient turns off the OOF rule, the rule may still be turned on. (To see that this is so, the recipient can view the Out of Office Assistant command on the Tools menu.)



CAUSE
The recipient's mailbox may have the Prohibit Send option set to a limit that has been reached.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Start the Microsoft Exchange Server Administrator program.
 * 2) Open the recipient's mailbox properties.
 * 3) On the Limits tab, increase the Prohibit Send value to allow the recipient to send e-mail messages successfully.
 * 4) Log on to the recipient's mailbox and turn off the OOF rule.
 * 5) On the Tools menu, click Out of Office Assistant to turn on the OOF rule again.

Additional query words: process fire

Keywords: kbprb KB248987

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