Microsoft KB Archive/928362

= Files are not listed in the Zune software library =

Article ID: 928362

Article Last Modified on 4/25/2007

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APPLIES TO


 * Zune software

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SYMPTOMS
You have media files on the computer that you expect to find in the Zune software library. However, the files are not listed in the library.



CAUSE
This issue may occur because of one or more of the following reasons:
 * The media type or file format is not supported by the Zune software.
 * The location of the file is not being monitored by the Zune software.



THINGS TO TRY
 Verify that the media type is supported by the Zune software. The Zune software library displays only music, videos, and pictures that can be played or viewed by the application. You can import the following types of content into the Zune library:  Files that have the following extensions:  .wma .wmv .mp3 .jpg .mp4</li> .m4v</li> .m4a</li> .m4b</li> .mov</li></ul> </li> Music files from Zune Marketplace that are digital rights management (DRM) protected. Zune software will not play DRM-protected content from other music stores, such as MSN Music Store.</li> Content that is ripped without personal copy protection. Zune will not import any content that has been previously ripped with personal copy protection turned on. For example, Zune will not import songs that have been ripped to a CD with personal copy protection in Windows Media Player.</li></ul> </li> Verify that the file location is checked by the Zune software. To do this, follow these steps.

Note You can configure the Zune software to check for new music, videos, and pictures in custom directories. When you add or remove files from these folders, the Zune software automatically updates the library accordingly.

<ol style="list-style-type: lower-alpha;"> Click Options, and then click Add Folder to Library.</li> The Zune software shows a list of the folders that it currently checks for new media files. To update the list, use the following guidelines: <ul> To add an additional folder to the list, click Add Folder, and then select the folder that you want to add to the list.

Note If you add a folder that is located on a removable drive, and the drive later becomes no longer available, the Zune software automatically removes the content of that folder from the library.

</li> To remove a folder from the list, select the folder, and then click Remove Folder.</li> To stop the Zune software from checking the contents of a folder that has been automatically added, select the folder in the list, and then click Ignore.</li></ul> </li> Click Advanced Options, and then select one or more of the following options: <ul> To add files that were previously deleted from the library, click to select the Add files previously deleted from library check box.</li> To add existing files, playlists, and ratings from another media player on the computer to the Zune library, click to select the Add files, playlists, and ratings from another media player to library check box.

Note The Zune software automatically performs this activity when you first install the Zune software. When you select this option, the Zune software checks the computer again and then imports any additional files, playlists, and ratings that it finds to the Zune library.

</li> <li>To remove any duplicate songs from another media player that appear in the Zune library, click to select the Don't add duplicate songs from another media player to library check box.</li> <li>To prevent files that are smaller than a certain size from being added to the library, type the appropriate file-size limits in the following boxes: <ul> <li>Skip audio files smaller than</li> <li>Skip video files smaller than</li></ul> </li></ul> </li></ol> </li></ol>

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MORE INFORMATION
The Zune software library is the component of the Zune software that lists all the music, videos, and pictures on the computer that are usable with the Zune software. The library lets you find and play your digital media files. The library also lets you select content that you want to burn to a CD or to sync to Zune devices.

When you start the Zune software for the first time, the software searches the computer for your music, videos, and pictures and then automatically adds them to the library. After that, the Zune software can check the computer regularly for any new music, videos, or pictures that you save. The Zune software can also add any new music or videos that you play.

Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928362

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