Microsoft KB Archive/836177

= IIS stops responding and Inetinfo.exe crashes in Davex.dll in Exchange 2000 Server =

Article ID: 836177

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
Internet Information Services (IIS) stops responding unexpectedly, and the following event is recorded in the event log:

Event Type: Error

Event Source: Service Control Manager

Event ID : 7031

Description: The IIS Admin Service service terminated unexpectedly. It has done this  time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

This event may occur whenever IIS stops responding, including for reasons that are not related to the issue that is addressed in this article. To confirm that this behavior is specifically related to the issue that is addressed in this article, verify that the crash dump file contains the following information:

0:142> kL ChildEBP RetAddr 16d6fbf4 5e12ca68 davex!ScProcessFloatingUrlsInStoreUrl+0x119 16d6fc38 5e1446bb davex!ScWireUrlFromStoreUrl+0x40 16d6fde8 5e112e2d davex!CGetRequest::WMGetResponse+0x501 16d6fdfc 5e104cf1 davex!CGetRequest::SendBufferComplete+0xcc 16d6fe40 5e104c0c davex!ScDispatchQueueItem+0xfa 16d6fe70 62f220a4 davex!CDavEpoxyQueueMgr::HrEpoxyRespHandler+0xd5 16d6fe9c 62f21f09 Epoxy!CEpoxyQ::DispatchRequest+0xbd 16d6fee4 5e104b51 Epoxy!CEpoxyQ::IOCPNotification+0x125 16d6ff1c 5e104aad davex!CDavEpoxyQueueMgr::DoWork+0xb3 16d6ff4c 6d701a22 davex!CAtqPoolManager::AtqIOComplete+0x40 16d6ff80 6d7029a6 ISATQ!AtqpProcessContext+0x266 16d6ffb4 7c57b382 ISATQ!AtqPoolThread+0x1a8 16d6ffec 00000000 KERNEL32!BaseThreadStart+0x52



RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Component: Exchange\EXOLEDB\URLS

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size    File name --  27-Feb-2004  03:46  6.0.6571.0      3,919,872  Cdoex.dll 27-Feb-2004 03:37  6.0.6571.0        856,064  Davex.dll 27-Feb-2004 03:37  6.0.6571.0         53,248  Davexpc.dll 27-Feb-2004 03:32  6.0.6571.0        131,072  Drviis.dll 27-Feb-2004 03:33  6.0.6571.0        577,536  Dsaccess.dll 27-Feb-2004 02:45  6.0.6571.0        184,320  Dscmsg.dll 27-Feb-2004 02:45  6.0.6571.0        962,560  Emsmdb32.dll 27-Feb-2004 03:36  6.0.6571.0      2,179,072  Ese.dll 27-Feb-2004 03:36  6.0.6571.0         40,960  Eseperf.dll 27-Feb-2004 03:46  6.0.6571.0      3,579,904  Excdo.dll 27-Feb-2004 03:32  6.0.6571.0         94,208  Eximap4.dll 27-Feb-2004 03:33  6.0.6571.0        262,144  Exmime.dll 27-Feb-2004 02:18  6.0.6571.0        176,128  Exnntp.dll 27-Feb-2004 03:37  6.0.6571.0        143,360  Exodbesh.dll 27-Feb-2004 03:37  6.0.6571.0         57,344  Exodbpc.dll 27-Feb-2004 03:37  6.0.6571.0        200,704  Exodbprx.dll 27-Feb-2004 03:37  6.0.6571.0      2,179,072  Exoledb.dll 27-Feb-2004 03:30  6.0.6571.0         81,920  Exosal.dll 27-Feb-2004 03:33  6.0.6571.0         32,768  Expop3.dll 27-Feb-2004 03:33  6.0.6571.0         32,768  Exproto.dll 27-Feb-2004 03:37  6.0.6571.0        307,200  Exprox.dll 27-Feb-2004 02:45  6.0.6571.0        143,360  Exschema.exe 27-Feb-2004 03:38  6.0.6571.0        331,776  Exsmtp.dll 27-Feb-2004 02:47  6.0.6571.0        675,840  Exwform.dll 27-Feb-2004 02:20  6.0.6571.0        180,224  Exwin32.dll 27-Feb-2004 02:46  6.0.6571.0         40,960  Febecfg.dll 27-Feb-2004 03:32  6.0.6571.0         32,768  Iisif.dll 27-Feb-2004 03:34  6.0.6571.0        135,168  Iisproto.dll 27-Feb-2004 03:34  6.0.6571.0         61,440  Imap4be.dll 27-Feb-2004 02:50  6.0.6571.0        319,488  Imap4evt.dll 27-Feb-2004 02:48  6.0.6571.0        126,976  Imap4fe.dll 27-Feb-2004 03:32  6.0.6571.0        126,976  Imap4svc.dll 27-Feb-2004 03:33  6.0.6571.0         40,960  Jcb.dll 27-Feb-2004 02:19  6.0.6571.0         49,152  Mdbevent.dll 27-Feb-2004 02:40  6.0.6571.0      2,293,760  Mdbmsg.dll 27-Feb-2004 02:21  6.0.6571.0         32,768  Mdbrole.dll 27-Feb-2004 02:45  6.0.6571.0        909,312  Mdbsz.dll 27-Feb-2004 03:34  6.0.6571.0         24,576  Mdbtask.dll 27-Feb-2004 02:18  6.0.6571.0        151,552  Nntpex.dll 27-Feb-2004 03:29  6.0.6571.0         94,208  Peexch50.dll 27-Feb-2004 03:30  6.0.6571.0        413,696  Phatcat.dll 27-Feb-2004 03:32  6.0.6571.0         36,864  Pop3be.dll 27-Feb-2004 02:50  6.0.6571.0        303,104  Pop3evt.dll 27-Feb-2004 02:49  6.0.6571.0         24,576  Pop3fe.dll 27-Feb-2004 03:30  6.0.6571.0         73,728  Pop3svc.dll 27-Feb-2004 02:50  6.0.6571.0        163,840  Protomsg.dll 27-Feb-2004 03:34  6.0.6571.0        532,480  Reapi.dll 27-Feb-2004 03:32  6.0.6571.0      4,673,536  Store.exe 27-Feb-2004 02:47  6.0.6571.0      3,735,552  Wmtemplates.dll Note Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB836177

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