Microsoft KB Archive/300245

= FP2000: Error Message: Setup Failed to Locate a Valid Qualifying Product on Your Machine =

Article ID: 300245

Article Last Modified on 6/29/2007

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APPLIES TO


 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition

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This article was previously published under Q300245



SYMPTOMS
When you attempt to install Microsoft FrontPage 2000 on your computer, you may receive the following error message:

Setup failed to locate a valid qualifying product on your machine. Please select the drive where a qualifying product can be found.

After you select a given drive on your computer, Setup still does not find a qualifying product, and then you receive the following error message:

Error 1608. Could not find any previously installed compliant products on the machine for installing this product.

When you click OK, you receive the following error message:

Setup ended prematurely because of an error.



CAUSE
This behavior can occur if you attempt to install the upgrade version of FrontPage 2000 to a computer that does not have an earlier version of FrontPage installed, or if the Product Key (PID) for your version of FrontPage is incorrect.



RESOLUTION
To resolve this issue, first verify that you have purchased the proper version of FrontPage for your specific needs, and then determine which of the following scenarios fits your situation.

Scenario 1
If you have the CD-ROM for an earlier version of FrontPage, refer to the following Microsoft Web site:

Q206036 - FP2000: Upgrade to FrontPage 2000 w/out Installing Prior Version

Scenario 2
It is possible that the Product Key provided with your FrontPage 2000 CD-ROM is incorrect. If this is the case, or if you own a registered earlier version of FrontPage that is installed on another computer, but you no longer have the CD-ROM for that version, contact Microsoft technical support. Microsoft is able to generate a new key for FrontPage 2000.

Scenario 3
If you do not have an earlier version of FrontPage installed on your computer, you may have mistakenly purchased an upgrade version of FrontPage 2000. Check closely to ensure that you have, in fact, purchased a complete version of FrontPage 2000. If you mistakenly purchased an upgrade version, try one of the following:
 * Return the CD-ROM to the retailer from whom you purchased it, and request that they exchange this product for a pro-rated purchase of a full-install version of FrontPage 2000.
 * Call the Microsoft Order Desk at 800-360-7561. Listen carefully to the options. To speak with a live customer service representative, you need to make the selection that will allow you to purchase a product. After you reach a customer service representative, explain the situation, and then he or she will work out the necessary arrangements with you.

Additional query words: front page

Keywords: kberrmsg kbprb KB300245

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