Microsoft KB Archive/811013

= Error message when you try to install Pocket Streets: &quot;Pocket Streets does not support the connected device type&quot; =

Article ID: 811013

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2003 Standard Edition
 * Microsoft Streets & Trips 2004 Standard Edition

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SYMPTOMS
When you try to install the Microsoft Pocket Streets 2003 component of Microsoft Streets & Trips 2003 on a Pocket PC that is running Microsoft Windows CE 3.0 (or later), you may receive an error message that resembles the following:

Microsoft Pocket Streets does not support the connected device type: The applications manager will make the application available for when a supported device is connected.



CAUSE
This issue may occur if your Pocket PC device uses an SH3 processor. This issue may also occur with the Hewlett-Packard (HP) Jornada 520 or 540 series Handheld PC.

Pocket Streets 2003 requires a Pocket PC device that uses an ARM or MIPS processor. Pocket PC devices that use other types of processors are not supported in Pocket Streets 2003. For example, Handheld PCs or Palm-size PCs are not Pocket PC devices, and are not supported in Pocket Streets 2003.



WORKAROUND
To work around this issue, follow these steps.

Note The following procedure applies only to the English version of Pocket Streets 2003.  Make sure that one of the following programs is installed on your desktop computer:

Microsoft Streets & Trips 2003

Microsoft Streets & Trips 2002

Microsoft MapPoint 2002

 Install the Pocket Streets 2003 Upgrade. The Pocket Streets 2003 English Upgrade is available for download from the Microsoft Download Center:

http://www.microsoft.com/downloads/details.aspx?FamilyID=bba5ec07-75f0-400c-bbfd-fab83fdb3431&DisplayLang=en

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



MORE INFORMATION
For more information about Streets & Trips, visit the following Microsoft Web site:

http://www.microsoft.com/streets

For more information about Pocket Streets, visit the following Microsoft Web site:

http://www.microsoft.com/windowsmobile/mobilelife/default.mspx

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg KB811013

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