Microsoft KB Archive/894179

= FIX: You may receive a &quot;This operation has been canceled due to restrictions in effect on this computer&quot; error message when you try to open the Internet Options dialog box in Internet Explorer 6 =

Article ID: 894179

Article Last Modified on 8/29/2007

-

APPLIES TO

 Microsoft Internet Explorer 6.0 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional 

-





SYMPTOMS
In Microsoft Internet Explorer 6, you may receive an error message that is similar to the following when you try to open the Internet Options dialog box:

This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.

This issue may occur after you click Open, Save, or Cancel in a File Download - Security Warning dialog box.

<div class="cause_section">

CAUSE
This issue occurs because you try to download a MIME-type file that has a Content-Disposition content header.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version        Size       File name -  04-Mar-2005  20:53  6.0.2900.2624  1,484,288  Shdocvw.dll

<div class="workaround_section">

WORKAROUND
To work around this issue, visit another Web page, and then open the Internet Options dialog box. This issue occurs only when the file download page remains open in your browser.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kbhotfixserver KB894179

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.