Microsoft KB Archive/158534

= DreamWorks Err: DDERR_GENERIC Error During Setup in 800x600 =

Article ID: 158534

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft DreamWorks Interactive The Neverhood
 * Microsoft DreamWorks Interactive Goosebumps Escape from Horrorland

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This article was previously published under Q158534



SYMPTOMS
When you try to run Setup for, or play, one of the programs listed at the top of this article, one of the following may occur:

 you receive the following error message:

SetDisplayMode Error: DDERR_GENERIC error during setup in 800x600

-or- Goosebumps runs with only half of the display showing.

These problems occur if your video settings are set to 32-bit High Color or your screen resolution is set to 800X600.



RESOLUTION
Change the color palette to 256 colors.

To change your display settings, do the following:
 * 1) Click the Start button, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Color Palette box, select 256 colors.
 * 5) Click OK. If you are prompted to restart your computer, click Yes.

NOTE: Changing the color depth to 256 colors should resolve the problem. If it does not, you may need to change your video resolution to 640x480. For more information about changing your video resolution, see your Windows printed documentation or online Help.



MORE INFORMATION
If you are using an Alliance Promotion video card with older video drivers, the "SetDisplayMode Error: DDERR_GENERIC" error message may be followed by the following error message:

Unable to use Direct Draw

If this happens, change your video settings, but don't restart your computer when you are prompted. This allows you to run The Neverhood. However, you need to obtain Direct Draw compatible video drivers from the manufacturer of your video card.

The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability

Additional query words: 1.0 dreamworks neverhood dwi setup error dream works

Keywords: kb3rdparty kbdisplay kbfaq kbprb KB158534

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