Microsoft KB Archive/156546

= Microsoft Knowledge Base =

"Cannot Connect to Internet" When Starting Microsoft Exchange
Last reviewed: July 24, 1997

Article ID: Q156546

The information in this article applies to:


 * The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS
When you have the service type for MSN, The Microsoft Network, set to MSN only, you may receive the following message when you start Microsoft Exchange:

Cannot connect to the Internet.

To get Internet Access with MSN, you need to change your service type to 'Internet and The Microsoft Network' and choose new phone numbers. Would you like to do this now?

CAUSE
This symptom occurs with some retail versions of Microsoft Exchange when the "Connect to the Internet as needed" option is enabled.

RESOLUTION
Click No to acknowledge the message. Microsoft Exchange continues to open. When you receive the message a second time, click No again. Note that the second message may be hidden behind the Microsoft Exchange window.

To prevent the message from occurring, follow these steps:


 * 1) In Control Panel, double-click Internet.
 * 2) Click the Connection tab.
 * 3) Click the "Connect to the Internet as needed" check box to clear it.
 * 4) Click OK.