Microsoft KB Archive/139633

= STOP: 0x0000000A After Installing Cheyenne ArcServe 1.0 =

Article ID: 139633

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q139633



SYMPTOMS
After you install the Cheyenne ArcServe 1.0 tape backup software, the following STOP error message appears:

STOP: 0x0000000A

IRQL_NOT_LESS_OR_EQUAL



RESOLUTION
To correct this problem, do one of the following:


 * Upgrade to Cheyenne ArcServe 2.0 or greater.

-OR-
 * Request ECN074.ZIP by sending an electronic mail to *SYSOP in the Cheyenne Software Forum (GO CHEYENNE). You must include your ArcServe software serial number.

For more information, contact Cheyenne Software, Inc., Technical Support at (800) 243-9832.

The Cheyenne ArcServe tape backup software is manufactured by Cheyenne Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt DAC960NT.SYS

Keywords: kb3rdparty KB139633

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