Microsoft KB Archive/97468

= PC WRmt: Mail Does Not Display Friendly Names from Headers =

Article ID: 97468

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Remote 3.2

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This article was previously published under Q97468



SYMPTOMS
When you use headers for mail retrieval with version 3.2 of Microsoft Mail Remote for Windows, the messages listed show only mailbox names, not friendly names. This makes choosing which messages to download difficult if you are looking for messages from known senders.

It is not possible to get the friendly name from the message header.



CAUSE
The Microsoft Shared File System (SFS) transport never looks up the friendly names because they are already contained in the message. As a result, there is no support to look up a mailbox entry and return the friendly name associated with that mailbox.

To provide this, the headers dialog would have to search all the entries in the appropriate address directories and check to see if the given mailbox is in the list and then return the associated friendly name. Because of the time required to search, it is not appropriate for relatively slow telephone/modem connections.

It could not be guaranteed to work on all addresses because messages coming through gateways may not have entries in any of the address directories (that is, the Global Address List (GAL), local postoffice or Personal Address Book (PAB)), but they may still have a friendly name in message header somewhere.

It is not possible to get the friendly name without the mail item itself. Mail cannot do a look-up of the friendly name because mailbox IDs are unique only within the same postoffice, and we do not know which postoffice the mail header came from.



STATUS
Microsoft has confirmed this to be a problem in versions 3.0, 3.0a, and 3.2 of Microsoft Mail for PC Networks. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.20 3.00 3.00a

Keywords: KB97468

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