Microsoft KB Archive/942360

= The values in the Start Date column and in the Due Date column are incorrect for appointments that are created by using the time zone for Jordan or for Egypt in the Activities dialog box in the Microsoft Dynamics CRM 3.0 =

Article ID: 942360

Article Last Modified on 9/20/2007

-

APPLIES TO


 * Microsoft Dynamics CRM 3.0

-



SYMPTOMS
Consider the following scenario in the Microsoft Dynamics CRM 3.0:
 * You use the time zone for Jordan. To do this, you select (GMT+02:00) Amman in the Time Zone field in the Set Personal Options dialog box.
 * You create some appointments.
 * You select (GMT) Casablanca, Monrovia, Reykjavik in the Time Zone field in the Set Personal Options dialog box.
 * You open the Activities dialog box to view the appointments that you created.

In this scenario, the values that are in the Start Date column and in the Due Date column for the created appointments are incorrect.

This problem also occurs if you select (GMT+02:00) Cairo in the Time Zone field to use the time zone for Egypt.



CAUSE
This problem occurs because the changes for the Jordan 2007 daylight saving time (DST) rules and for the Egypt 2007 DST rules are not incorporated into the latest released hotfixes for Microsoft Dynamics CRM 3.0.

Note The Jordan 2007 DST rules and the Egypt 2007 DST rules are changed as follows:
 * DST for Jordan will start on the last Thursday in March at 11:59:59 PM.
 * DST for Jordan will end on the last Friday in October at 1:00 AM.
 * DST for Egypt will start on the last Thursday in April at 11:59:59 PM.
 * DST for Egypt will end on the first Thursday in September at 11:59:59 PM.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook
After you apply this hotfix, the appropriate DST start changes and stop changes will be made for the time zone for Jordan.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

After you install this hotfix complete these steps:
 * 1) Open the Microsoft Dynamics CRM 3.0 Web client.
 * 2) Click Tools, click Options, and then click OK.

These steps will start the update process for the Microsoft Dynamics CRM database.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. Additionally, you must have the following update rollup installed to apply this hotfix.

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB942360$\Spuninst folder.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB942360

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.