Microsoft KB Archive/164961

= Network Monitor Setup Doesn't Find Previous Version Installation =

Article ID: 164961

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q164961



SYMPTOMS
Two menu options for Network Monitor are placed on the Start menu, one in the Administrative Tools group, and one in the Network Analysis Tools group. Depending on which icon you use to start Network Monitor, the Network Monitor program may behave differently or erratically, or it may function with limited abilities (like not being able to capture all network traffic).

CAUSE
The Windows NT Server 4.0 Network Monitor is installed in the \System32\Netmon directory. By default, the Systems Management Server Network Monitor installation location is C:\Nm (or x:\Sms\netmon if you are installing Network Monitor onto a Systems Management Server site server). If both versions of Network Monitor are installed, you will observe different results in Network Monitor, depending on which Netmon.exe executable file you ran.

WORKAROUND
If the Windows NT 4.0 "Network Monitor Tools and Agent" is installed in the Winnt\System32\Netmon directory before you install Network Monitor from the Systems Management Server compact disc, specify the \System32\Netmon directory as the installation location during the Systems Management Server Network Monitor installation. However, note that two menu options for Network Monitor are placed on the Start menu, one in the Administrative Tools group, and the other in the Network Analysis Tools group. Both of these icons start the same version of Network Monitor, and you can remove one of them by changing the Taskbar properties.

If the Windows NT Server 4.0 Network Monitor is installed and the Systems Management Server Network Monitor is installed into a directory other than the \System32\Netmon directory, two menu options for Network Monitor are placed on the Start menu, one in the Administrative Tools group, and one in the Network Analysis Tools group. Each of these icons runs a different version of the program.

To remove the Windows NT Server version of Network Monitor, perform the following steps:


 * 1) On the Start menu, point to Settings, click Control Panel, and then double-click the Services icon.
 * 2) Select Network Monitor Tools and Agent, and then click Remove.
 * 3) Click Add, and then click Network Monitor Agent.
 * 4) Shut down the computer, and then restart it.

STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
The Windows NT Server 4.0 Network Monitor can be installed from the following location on the Windows NT 4.0 Server CD-ROM:

\i386\Netmon

Additional query words: prodsms prodnt 0xA

Keywords: kbbug kbnetwork kbnetworkmon KB164961

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