Microsoft KB Archive/316449

= PRB: Phantom CD-ROM Entries in Device Manager =

PSS ID Number: 316449

Article Last Modified on 5/22/2003

-

The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional

-



This article was previously published under Q316449



SYMPTOMS
Removable storage media, such as CD-ROM or DVD-ROM drives, may appear with a red &quot;x&quot; in the Computer Management console. Even if storage media is not present in the system, the user may still see a red &quot;x&quot; for this item, as well as registry entries that pertain to this storage device.

This issue has been observed with both integrated device electronics (IDE) and small computer system interface (SCSI) media.



CAUSE
Original Equipment Manufacturers (OEMs) use the Sysprep.exe tool to create an image of the operating system that is used for deployment in their factory. Sysprep removes hardware devices, security identifiers (SIDs), and so on. However, Sysprep does not remove the removable IDE storage entries.

Therefore, if the master computer has two CD-ROM drives (CD-ROM A and CD-ROM B), and if the image is deployed on a target computer with one CD-ROM drive (CD-ROM C), the Computer Management console still displays a red &quot;x&quot; for CD-ROM A and CD-ROM B.



RESOLUTION
This issue does not cause any problems for the end user. The end user can follow these steps to physically remove these devices:
 * 1) Right-click My Computer, and then click Manage.
 * 2) In the Computer Management console, click to expand Storage, Removable Storage, and Physical Locations.
 * 3) Select the CD-ROM drive that appears with a red &quot;x.&quot;
 * 4) Right-click this CD-ROM drive, and then click Delete.



STATUS
This behavior is by design.

Additional query words: OPK ghost non-existant red cross Computer Management snap-in

Keywords: kbprb kbSBK KB316449

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.