Microsoft KB Archive/298089

= Visio 2000 does not start after you install Office XP =

Article ID: 298089

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Enterprise Edition
 * Microsoft Visio 2000 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q298089



SYMPTOMS
When you start Microsoft Visio, the Windows Installer displays a dialog box with the following message:

Preparing to install ...

However, Microsoft Visio never completely starts, because this Windows Installer dialog box is never dismissed.



CAUSE
This problem can occur if all of the following are true:
 * 1) You installed Office 2000.
 * 2) You installed the non SR-1 version of Visio 2000.
 * 3) You installed Office XP and chose to have Office 2000 removed during the Office XP installation.

NOTE: When you click Upgrade Now during the Office XP installation, Office 2000 is automatically removed.

This problem also can occur if all of the following are true:
 * 1) You installed Office 2000.
 * 2) You installed the SR-1 version of Visio 2000 by using the unattended installation package, Vis2000.msi.
 * 3) You installed Office XP and chose to have Office 2000 removed during the Office XP installation.

NOTE: Vis2000.msi is only available on Select CDs.



Single Installation Scenario
To resolve this problem on a single installation of Visio, re-apply the Vba6.msi Windows Installer package. To do this, follow these steps:
 * 1) Open the \Install\Bin\SP\VBA folder on your Visio CD.
 * 2) Right-click Vba6.msi and then click Install on the shortcut menu.
 * 3) Click OK when the installation is finished.

Large Deployment Scenario
If you are deploying Office XP across a large number of computers, you can chain the installation of the Vba6.msi Windows Installer package onto the Office XP installation. Doing this prevents the behavior from occurring.

To chain the installation of Vba6.msi with the Office XP installation, follow these steps.

NOTE: You must have an Enterprise edition of Office in order to use the following steps.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

281934 OFFXP: Errors When You Install Office XP from the Command Line Using Setup.exe

 Install the Office XP Resource Kit (ORK) Tools. On the Start menu, point to Programs, point to Microsoft Office Tools, point to Microsoft Office XP Resource Kit Tools, and then click Setup INI Customization Wizard. In the Specify an administrative installation point dialog box, type the path to your Office XP administrative installation, and then click Next. In the Select an INI file to customize dialog box, make sure the Setup.ini file in the \Files\Setup folder from your administrative installation is selected. Click Next. In the Specify logging and display settings to use during Setup dialog box, make any changes that you want, and then click Next. In the Select MSI and EXE files to include in your INI file dialog box, type the path to the Vba6.msi file from your Visio network source location. By default, Vba6.msi is located in the \Install\bin\SP\VBA folder. Click Next.</li> In the Specify options for each package in your INI file dialog box, select the VBA 6.0 item.</li> Select the Display Setting check box, and then select Basic in the Display Setting list.</li> In the Specify options for each package in your INI file dialog box, click Next.</li> In the View the summary of your INI file dialog box, click Save As.</li> In the Save As dialog box, specify a new name for your customized .ini file, for example Vsetup.ini, and then click Save.</li> In the final dialog box of the Setup INI Customization Wizard, note the sample command line, and then click Finish.</li> Install Office XP by using a command line similar to the following:

\Setup.exe /Settings \ .ini

NOTE: In this command line,  is the full path to your administrative installation folder,   is the full path to the customized Setup.ini file that you created, and   is the name of the customized Setup.ini file.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

<div class="moreinformation_section">

MORE INFORMATION
This problem can also occur if all of the following are true:
 * 1) You installed Office 2000.
 * 2) You installed Visio.
 * 3) You installed Office XP and chose to keep Office 2000 installed during the Office XP installation.
 * 4) You uninstalled Office 2000 at any time after the Office XP installation was finished.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

297885 Visio2000: Microsoft Office XP Upgrade Causes Visio to Stop Responding When Started

Additional query words: OFFXP

Keywords: kbtshoot kbstartprogram kbsetup kbprb KB298089

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