Microsoft KB Archive/265971

= Works: Windows Metafile Images Are Not Printed As Expected =

Article ID: 265971

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 6.0
 * Microsoft Works 7.0
 * Microsoft Works Suite 2001
 * Microsoft Works Suite 2002
 * Microsoft Works Suite 2003

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This article was previously published under Q265971



SYMPTOMS
When you print a Microsoft Works Word Processor document to a Hewlett Packard DeskJet 870Cse printer and the document contains Windows Metafile (.wmf) images, the images in the document may not be printed correctly.

The images may not be scaled properly, may not be printed in the correct color, or may not be cropped.



CAUSE
This issue may occur if the printer driver for your printer is outdated.



RESOLUTION
To work around this issue, contact Hewlett-Packard to obtain the latest printer driver for the DeskJet 870Cse printer.

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: w_works works6 hewlett packard hp desk jet

Keywords: kb3rdparty kbaddin kbprb kbprint kburl KB265971

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