Microsoft KB Archive/915365

= A distributed application stops responding, or the network connection fails after you install Microsoft Security Update MS04-031 =

Article ID: 915365

Article Last Modified on 11/3/2007

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APPLIES TO

 Microsoft Windows Server 2003, Enterprise x64 Edition Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems Microsoft Windows Server 2003, Standard x64 Edition Microsoft Windows Server 2003 Service Pack 1, when used with:  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition</li></ul> </li> Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Home Edition</li></ul>

 Microsoft Windows XP Professional</li></ul> </li> Microsoft Windows 2000 Service Pack 4, when used with:  Microsoft Windows 2000 Server</li></ul>

 Microsoft Windows 2000 Professional Edition</li></ul>

 Microsoft Windows 2000 Advanced Server</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you are using a distributed application, you experience one of the following symptoms:
 * The application stops responding.
 * The network connection fails. The client application cannot communicate with the server application.

These symptoms occur when the following conditions are true:
 * The distributed application is using the Network Dynamic Data Exchange (NetDDE) protocol.
 * Microsoft Security Update MS04-031 is installed on the computer.

For more information about Microsoft Security Update MS04-031, click the following article number to view the article in the Microsoft Knowledge Base:

841533 MS04-031: Vulnerability in NetDDE could allow remote code execution

<div class="cause_section">

CAUSE
This problem occurs because there is a problem in the Netdde.exe file that is introduced in Microsoft Security Update MS04-031.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Windows Server 2003 Service Pack 1 (SP1) installed on the computer. For more information about how to obtain the latest service pack for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Note Windows Server 2003 SP1 is included in the x64-based versions of Windows Server 2003.

Restart requirement
You must restart the computer if the Netdde.exe file is being used.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 32-bit x86-based versions with SP1

Windows Server 2003, 64-bit Itanium-based versions with SP1

Windows Server 2003, x64-based versions

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Windows XP Service Pack 2 (SP2) installed on the computer. For more information about how to obtain the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement
You must restart the computer if the Netdde.exe file is being used.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, 32-bit x86-based versions with SP2

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Microsoft Windows 2000 Server Service Pack 4 (SP4) installed to apply this hotfix. For more information about how to obtain the latest service pack for Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Note Windows Server 2003 SP1 is included in the x64-based versions of Windows Server 2003.

Restart requirement
You must restart the computer if the Netdde.exe file is being used.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
Windows 2000 Server, 32-bit x86-based versions with SP4

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Content Maintenance bug: 52732

Keywords: kbwinserv2003sp2fix kbbug kbfix kbhotfixserver kbqfe kbwin2000presp5fix kbpubtypekc KB915365

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