Microsoft KB Archive/241091

= XWEB: 404 - File Not Found Error Message When You Try to Delete a Message Using OWA =

Article ID: 241091

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q241091





SYMPTOMS
When you delete a message using Outlook Web Access (OWA), you receive the following error message:

404 - File Not Found



CAUSE
The message has already been deleted by another user who is accessing the same mailbox. The message remains visible in OWA because OWA does not automatically refresh the current view of the mailbox.



WORKAROUND
When you receive the "404 - File not Found" error message, click OK to accept the error message. Then press F5 to refresh your current view of the mailbox; the message should no longer appear.



STATUS
This behavior is by design when multiple clients are accessing the same mailbox at the same time.



MORE INFORMATION
This behavior does not occur with Internet Explorer version 5. Instead, you receive the following error message.

The page cannot be found.

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Additional query words: exch2kp2w

Keywords: kberrmsg kbprb KB241091

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