Microsoft KB Archive/190367

= Error Message When You Attempt to Open Control Panel After Setup =

Article ID: 190367

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95
 * Microsoft Windows Millennium Edition

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This article was previously published under Q190367



SYMPTOMS
You may experience either of the following symptoms:  After you upgrade Microsoft Windows 95 to Windows 98 and attempt to open Control Panel, you may receive the following error message:

An error occurred while Windows was working with the Control Panel file c:\windows\system\setnote.cpl

 In Windows 95, you may receive the following error message:

An error occurred while Windows was working with the Control Panel file c:\windows\system\setnote.cpl





CAUSE
This behavior can occur if IBM ViaVoice Gold version 4.3.0.1 is installed on your computer when you upgrade from Windows 95 to Windows 98, or if you uninstall ViaVoice Gold 4.3.0.1 in Windows 95.



RESOLUTION
To resolve this behavior, contact IBM Technical Support to inquire about an updated version of ViaVoice Gold.

To work around this behavior, follow these steps:  Click Start, point to Find, and then click Files Or Folders. In the Named box, type setnote.cpl, and then click Find Now. If the file is displayed as "setnote" in the list of found files, follow these steps before proceeding to step 4: <ol style="list-style-type: lower-alpha;"> Double-click My Computer, and then click Folder Options on the View menu.</li> Click the View tab.</li> Under Files And Folders, click the Hide file extensions for known file types check box to clear it, and then click OK.</li></ol>

If the file is displayed as "setnote.cpl" in the list of found files, proceed to step 4.

</li> In the list of found files, right-click the Setnote.cpl file, and then click Rename.</li> Type a different name for the Setnote.cpl file (such as Setnote.xxx), and then press ENTER.</li> Quit the Find tool.</li></ol>

WINDOWS MILLENNIUM
To resolve this Behavior for Windows Millennium follow the steps outlined below:

<ol> Click Start, point to Search and then click For Files or Folders.</li> In the "search for files or folders named" box type setnote.cpl and then click Find Now.</li> If the file is displayed as "setnote" in the list of found files, follow these steps before proceeding to step 4:

a. Click the Tools Menu, and then click Folder Options.

b. Click the View tab.

c. In the Advanced Settings box, under Files And Folders, click the Hide file extensions for known file types check box to clear it, and then click OK.

If the file is displayed as "setnote.cpl" in the list of found files, proceed to step 4.</li> In the list of found files, right-click the Setnote.cpl file, and then click Rename.</li> Type a different name for the Setnote.cpl file (such as Setnote.xxx), and then press ENTER.</li> Quit the Find tool.</li></ol>

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb KB190367

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