Microsoft KB Archive/831418

= You receive a &quot;Stop 0x50&quot; error message when you shut down a Windows NT 4.0-based computer =

Article ID: 831418

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition

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SYMPTOMS
Your Microsoft Windows NT Server 4.0 Terminal Server Edition-based computer may stop unexpectedly during shutdown or when you log off the computer, and the following error message appears on a blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:


 * STOP: 0x00000050 (0x, 0x , 0x , 0x )

PAGE_FAULT_IN_NONPAGED_AREA

Note The four parameters in this error message may vary depending on the cause of the Stop error.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  24-Feb-2004  18:25  4.0.1381.33562    206,096  Gdi32.dll 19-Aug-2003 13:58  4.0.1381.33552    332,048  User32.dll 07-Apr-2004 15:58  4.0.1381.33563  1,280,624  Win32k.sys 16-Dec-2003 17:56  4.0.1381.33559    196,368  Winsrv.dll Note Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in Windows NT Server 4.0 Terminal Server Edition.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB831418

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