Microsoft KB Archive/270697

= SMS: Windows NT Clients Are Continually Prompted to Restart by SMS =

Article ID: 270697

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

-



This article was previously published under Q270697



SYMPTOMS
If you are using a Windows NT client computer, you may receive the following message:

SMS Client Services Change Notification

The system management services on this client have changed. You must restart the system for this change to take effect. The following components have been changed:

SMNP Event-to-Trap Translator

Remote Control

SMS Client Inventory Agent

In addition, the client's Sms.ini file may contain entries that indicate &quot;SetupPhase=verify_files&quot; and &quot;FilesNotDownloaded=UINFO.XNF&quot; (this entry may indicate some other file).



CAUSE
This issue may occur in any of the following scenarios:
 * The SMS client components have been updated or reinstalled.
 * The SMS client files are not fully installed and the SetupPhase remains in a &quot;verify_files&quot; state and never gets set to Installed.
 * The Smsls.bat or Runsms.bat file has been modified to add the /f switch to Cli_nt.exe. In this scenario, the client enters &quot;Verify_files&quot; mode every time the script is executed. Do not use this switch in either script.
 * Client Configuration Manager on the logon servers is no longer running.



RESOLUTION
To resolve this issue:
 * 1) If the SMS client files are not fully installed, verify that the files that are referenced in the &quot;FilesNotDownloaded&quot; value in Sms.ini are located on the site server and logon servers, and then copy any missing files to the correct locations.

If the file was removed for a reason and you do not want it copied to the client, update the copylist files (CL_ .TXT) so that these files are no longer referenced. When you do so, the client Setup process is able to complete and you are no longer prompted to restart your computer.
 * 1) Remove the /f switch for Cli_nt.exe from either the Smsls.bat or Runsms.bat logon script.
 * 2) To determine if Client Configuration Manager is running, check the Clicfg.log on the logon servers to verify that it is logging current entries.

Additional query words: prodsms

Keywords: kbprb KB270697

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.