Microsoft KB Archive/813366

= Stop error 0x0000001E occurs when you close a program window =

Article ID: 813366

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you close a program window, you may receive the following Stop error message:

Stop 0x0000001E (0xC0000005, 0xA001D22B, 0x00000000, 0x00000023)

For example, you may receive this Stop error message when you close a program window to exit the program.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must have Microsoft Windows 2000 Service Pack 3 (SP3) installed on your computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  14-Feb-2003  20:49  5.0.2195.6621      42,256  Basesrv.dll 14-Feb-2003 20:49  5.0.2195.6660     222,992  Gdi32.dll 14-Feb-2003 20:49  5.0.2195.6656     710,928  Kernel32.dll 25-Feb-2003 20:40  5.0.2195.6669     333,072  Msgina.dll 31-Jan-2003 20:51  5.0.2195.6661      90,232  Rdpwd.sys 10-Feb-2003 23:22  5.0.2195.6663     166,912  Sp3res.dll 25-Feb-2003 20:40  5.0.2195.6666     379,664  User32.dll 25-Feb-2003 20:40  5.0.2195.6671     385,296  Userenv.dll 24-Feb-2003 21:02  5.0.2195.6669   1,620,176  Win32k.sys 06-Feb-2003 17:04  5.0.2195.6663     181,008  Winlogon.exe 14-Feb-2003 20:49  5.0.2195.6655     243,472  Winsrv.dll 25-Feb-2003 20:41  5.0.2195.6661      90,200  Rdpwd.sys 25-Feb-2003 20:40  5.0.2195.6656     710,928  Kernel32.dll 25-Feb-2003 20:40  5.0.2195.6669   1,620,176  Win32k.sys 14-Feb-2003 20:49  5.0.2195.6655     243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Windows 2000 Service Pack 4.



MORE INFORMATION
The hotfix that is described in the &quot;Resolution&quot; section of this article includes the new functionality that is described in the following Microsoft Knowledge Base (KB) article:

327462 Windows XP S327462 and Windows 2000 SP4 Check for Existing Roaming User Profile Folders When a Roaming User Profile Is Created

Microsoft recommends that you familiarize yourself with these changes in functionality before you apply this hotfix.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbqfe kbwin2000presp4fix kbfix kbbug KB813366

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