Microsoft KB Archive/931621

= FIX: Only the internal storage is available when you synchronize content from Windows Media Player 11 to a Windows Mobile 5-based device with AKU 2.3 or a later AKU =

Article ID: 931621

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows Media Player 11

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SYMPTOMS
You try to synchronize content from Microsoft Windows Media Player 11 to a Microsoft Windows Mobile 5-based device with AKU 2.3 or a later AKU. When you do this, the phone connects. However, only the internal storage on the phone is available in Windows Media Player as a synchronization target.



CAUSE
This issue occurs because the canonical name for Windows Mobile 5-based devices with AKU 2.3 and later AKUs is truncated in Microsoft Windows Media Device Manager. This hotfix eliminates a bug that causes this truncation to occur.



Windows Vista for x86-based computers (all languages)
The following files are available for download from the Microsoft Download Center:

Download the Windows6.0-KB931621-x86.msu package now.

Windows Vista for x64-based computers (all languages)
The following files are available for download from the Microsoft Download Center:

Download the Windows6.0-KB931621-x64.msu package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

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File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista for x64-based computers


STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Typically, internal storage is small. However, external storage slots are frequently larger than the internal storage locations. Therefore, external storage is used more frequently for synchronizing media.

This issue does not appear to affect devices that run earlier versions of Windows Mobile. No other device class has similarly experienced this issue.

Additional query words: WMP

Keywords: kbfix kbqfe atdownload KB931621

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