Microsoft KB Archive/273794

= &quot;Error 1010&quot; or a large red X is drawn over the IntelliMouse graphic =

Article ID: 273794

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft IntelliMouse Explorer 4.0
 * Microsoft IntelliMouse with IntelliEye
 * Visio 5.0 Technical
 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliPoint 5.1
 * Microsoft IntelliPoint 5.0
 * Microsoft IntelliPoint 1.1 for Macintosh
 * Microsoft IntelliPoint 1.0 for Macintosh
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.2
 * Microsoft Laser Mouse 6000
 * Microsoft Optical Mouse
 * Microsoft Optical Mouse by Starck
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Mouse 6000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop 2.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop Elite
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 5000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Natural Ergonomic Desktop 7000

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This article was previously published under Q273794



SYMPTOMS
When you start your Macintosh computer after you install the Microsoft IntelliPoint software for the Macintosh and one of the Microsoft pointing devices that is listed in the &quot;Applies to&quot; section is connected to the computer, you may receive the following error message:

Error 1010

Additionally, when you open the IntelliPoint Control Panel, and then click the Wheel tab or the Button tab, a large red &quot;X&quot; may be drawn over the graphic image of the Microsoft IntelliMouse pointing device.



CAUSE
This issue occurs if one of the following conditions is true:
 * The computer does not meet the minimum system requirements.
 * The computer and the pointing device are not connected correctly.
 * The pointing device is faulty.



RESOLUTION
To resolve this issue, use the following methods in the order that they appear in.

Verify that the computer meets the minimum system requirements
To verify that your system meets the minimum system requirements, visit the following Microsoft Web site:

http://www.microsoft.com/hardware

For more information about the minimum system requirements that you must have to support the pointing devices listed in the &quot;Applies to&quot; section, click the following article number to view the article in the Microsoft Knowledge Base:

248813 Minimum system requirements to use USB IntelliMouse

Test the connection between the computer and the pointing device
Make sure that the USB adapter of the IntelliMouse cable is inserted directly into the USB port in the Macintosh computer.

Do not use another adapter as an intermediary device. If the pointing device is connected to the computer through a USB hub, disconnect the IntelliMouse from the hub and connect it directly to the computer to test the pointing device.

Note If an ADB (Apple Desktop Bus) to USB adapter is used to connect the pointing device to the monitor, the keyboard or directly to the computer, a large red &quot;X&quot; will be drawn over the graphic image of the IntelliMouse pointing device in the IntelliPoint Control Panel.

Test the pointing device on another computer
Test the pointing device on another computer to determine if the pointing device is faulty. You can test the pointing device on a Macintosh or on an Intel-based personal computer.

Additional query words: 1.00 1.10 intelli point mouse explorer macos

Keywords: kberrmsg kbhardware kbprb KB273794

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