Microsoft KB Archive/269244

= Error Message When You Quit the Help and Support Tool =

Article ID: 269244

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q269244



SYMPTOMS
When you try to quit the &quot;Help and Support&quot; tool while you are using a Microsoft Active Accessibility (MSAA) client, you may receive the following error message:

Helpctr

Helpctr has caused an error in MSHTML.DLL. [CLOSE]

Helpctr will now close.

If you continue to experience problems, try restarting your computer.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date       Time    Version      Size     File name -  8/08/2000  6:18pm  4.90.0.3001  110,864  Marscore.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Additional query words: HTML PC Health Exception

Keywords: kbhotfixserver kbqfe kberrmsg kbfaq kbfix kbprb kbqfe KB269244

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