Microsoft KB Archive/822755

= Internet Explorer quits intermittently and unexpectedly after you install the Q323734 hotfix =

PSS ID Number: 822755

Article Last Modified on 4/12/2004

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The information in this article applies to:


 * Microsoft Internet Explorer version 6 for Windows XP
 * Microsoft Internet Explorer version 6 for Windows 98
 * Microsoft Internet Explorer version 6 for Windows 98 Second Edition
 * Microsoft Internet Explorer version 6 for Windows Millennium Edition
 * Microsoft Internet Explorer version 6 for Windows NT 4.0
 * Microsoft Internet Explorer version 6 for Windows 2000

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SYMPTOMS
After you install the hotfix that is described in Microsoft Knowledge Base article 323734, you may experience the following problems:
 * Microsoft Internet Explorer may intermittently quit unexpectedly.
 * In Microsoft Outlook, when you click a link to a file that opens Microsoft Windows Media Player, you may receive a Dr. Watson error message.



CAUSE
These problems may occur after you install the hotfix that is described in the following the following Microsoft Knowledge Base article:

323734 Intermittent Internet Explorer faults occur in Iedkcs32.dll after you apply Internet Explorer 5.5. Service Pack 2



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date        Time   Version            Size    File name --- 28-Jul-2003 23:10  6.0.2800.1248      98,816  Actxprxy.dll



STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Additional query words: crash crashed

Keywords: kbIE600preSP2fix kbfix kbbug KB822755

Technology: kbIE2000Search kbIE600Search kbIE600Win2000 kbIE600Win98 kbIE600Win98SE kbIE600WinME kbIE600WinNT400 kbIE600WinXPBeta kbIE98Search kbIE98SESearch kbIENT400Search kbIEsearch kbIEWinMESearch kbIEWinXPSearch kbOSWin2000 kbOSWin98 kbOSWin98SE kbOSWinME kbOSWinSearch kbZNotKeyword2

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