Microsoft KB Archive/898778

= Description of the Microsoft Office 2003 post-Service Pack 2 hotfix package: November 10, 2005 =

Article ID: 898778

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Excel 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Word 2003

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SUMMARY
Microsoft has released the Office 2003 post-Service Pack 2 hotfix package for Microsoft Office 2003.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart your computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



INTRODUCTION
This article describes the Microsoft Office 2003 issues that are fixed in the hotfix package that is dated November 10, 2005.

Issues that the hotfix package fixes
This hotfix package fixes the following issues.  

899905 In PowerPoint 2003, when you try to open a presentation file was created in an earlier version of PowerPoint, the presentation file does not open, or the presentation file opens slower than you expect

 

900460 The Private Bytes counter in Performance Monitor may continually increase when an ActiveX control that is in an Office 2003 document is updated

 

900258 A hyperlink that contains three forward slashes contains only one forward slash when you insert the hyperlink into a Word 2003 document

 

905875 An Excel 2003 chart may be truncated or cutoff when you view or save the Excel 2003 chart as a Web page



This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:  When you open a Microsoft Office Word 2003 document that has a smart document attached to it, the Word 2003 document does not open. Additionally, you receive the following error message:

Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the error report contains an error signature that is similar to the following error signature:

This issue may occur if you use the keyboard to open the document from the list of recently used files. For example, you click the File menu and then press 3 to open the third document on the list of recently used files.

 You are working in a terminal services environment on a computer that is running a 64-bit version of Microsoft Windows, such as Microsoft Windows Server 2003, Enterprise x64 Edition. The first time that you open Microsoft Office Outlook 2003 in this environment, Outlook 2003 may unexpectedly quit. When Outlook 2003 quits, you do not receive an error message. However, you receive the following error message shortly afterward:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that is similar to the following error signature: </li> When you refresh the data from a dynamic XML link in Microsoft Office Excel 2003, the data is not refreshed. Additionally, you receive the following error message:

Error: Data Source not found.

</li> A Group Policy object (GPO) has been applied on the computer to hide a specific drive. However, when you click the down-arrow in the Look in box in the Open dialog box in an Office 2003 program, the drive is still available.

</li> When you try to create a new appointment in Outlook 2003, Outlook 2003 unexpectedly quits. Additionally, you receive the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the error report contains an error signature that is similar to the following error signature:

This issue may occur if the following registry key has a &quot;Null&quot; value in the Server Name string:

</li> In Excel 2003, you open a workbook that contains complex scripting. When the script is run, Excel 2003 may unexpectedly quit.</li></ul>

<div class="moreinformation_section">

Service pack information
This problem was first corrected in Office 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix package:  The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 2 hotfix. To install the hotfix, you must have Office 2003 Service Pack 2 installed. For more information about Office 2003 SP2, click the following article number to view the article in the Microsoft Knowledge Base:

887616 Description of Office 2003 Service Pack 2

</li> The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Service Pack 2 installed or Office 2003 with Service Pack 1 installed. However, we have tested this hotfix more extensively on Office 2003 with Service Pack 2 than we have on Office 2003 with Service Pack 1. If you install this hotfix on a computer that is running Office 2003 with Service Pack 1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.</li></ul>

Restart information
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You must create a registry key or modify a registry key to use one of the hotfixes that this package contains. For more information about the registry keys, click the following article number to view the article in the Microsoft Knowledge Base:

899905 In PowerPoint 2003, when you try to open a presentation file was created in an earlier version of PowerPoint, the presentation file does not open, or the presentation file opens slower than you expect

900460 The Private Bytes counter in Performance Monitor may continually increase when an ActiveX control that is in an Office 2003 document is updated

900258 A hyperlink that contains three forward slashes contains only one forward slash when you insert the hyperlink into a Word 2003 document

905875 An Excel 2003 chart may be truncated or cutoff when you view or save the Excel 2003 chart as a Web page

Hotfix file information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in coordinated universal time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information

Microsoft Windows Installer .msp file information

After the hotfix package is installed, the global version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.

Additional notes:  For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.</li> For more information about the differences between the two .msp files, see the &quot;Strategies for Updating Office 2003 Installations&quot; topic. To see this topic, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx

</li></ul>

For more information about the terminology that Microsoft uses when Microsoft corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: office2003 office2k3 off2003 off2k3 excel2003 excel2k3 xl2003 xl2k3 frontpage2003 frontpage2k3 fp2003 fp2k3 outlook2003 outlook2k3 ol2003 ol2k3 powerpoint2003 powerpoint2k3 ppt2003 ppt2k3 publisher2003 publisher2k3 pub2003 pub2k3 word2003 word2k3 wd2003 wd2k3

Keywords: kberrmsg kbfix kbqfe kbhotfixrollup kbofficesmartdoc kbopenfile kbhotfixserver kboffice2003presp3fix kboffice2003sp3fix KB898778

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