Microsoft KB Archive/239982

= Works 2000 Error Message: Memory Cannot Be Read =

Article ID: 239982

Article Last Modified on 6/15/2000

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APPLIES TO


 * Microsoft Works 2000 Standard Edition

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This article was previously published under Q239982



SYMPTOMS
When you quit the Newsletter template in a Microsoft Works 2000 Word Processor document, Works Word Processor may stop responding, and you may receive the following error message:

Memory cannot be read.



CAUSE
This behavior can occur if all of the following conditions are true:
 * You insert an object into a Works Word Processor document and then save the document with the embedded object as the default Works template.
 * You quit Works Word Processor, and then use the Newsletter Template Wizard.
 * You quit the Works Newsletter document without saving it.



RESOLUTION
To prevent this issue from occurring, do not insert objects into the default Works template.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Works 2000.



MORE INFORMATION
For more information about using templates, click Microsoft Works Help on the Help menu, type templates in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

For more information about using wizards, click Microsoft Works Help on the Help menu, type wizards in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

Additional query words: w_works works2k wkswp clipart hangs freeze lock

Keywords: kbbug kberrmsg kbpending KB239982

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