Microsoft KB Archive/312701

= BUG: Orchestration Designer Closes If You Try to Print When No Printer Is Installed =

Article ID: 312701

Article Last Modified on 6/4/2003

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APPLIES TO


 * Microsoft BizTalk Server 2000 Standard Edition
 * Microsoft BizTalk Server 2002 Standard Edition

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This article was previously published under Q312701



SYMPTOMS
In BizTalk Orchestration Designer, if you click Print on the File menu when no printer is installed, Orchestration Designer closes, and then you receive the following error message:

Microsoft Visio has encountered a problem and needs to close.

We are sorry for the inconvenience.



CAUSE
This error occurs in the BizTalk Orchestration Designer if Microsoft Visio 2002 is installed on the same computer as BizTalk Orchestration Designer.



RESOLUTION
To work around this problem, install a default printer before you try to print from the BizTalk Orchestration Designer.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If this error occurs on the French version of Visio 2002, you may be unable to start BizTalk Orchestration Designer again. If this occurs, verify that a hidden .vss file does not exist in the following folder:

\Program Files\Microsoft BizTalk Server\XLANG Scheduler\

Delete this hidden file, and then try to start the BizTalk Orchestration Designer again.

IMPORTANT: Do not remove other .vss files in the above-mentioned folder.

Additional query words: fail exit launch

Keywords: kbbug kbnofix KB312701

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