Microsoft KB Archive/247946

= Age of Empires II: Quits Unexpectedly After Playing Opening Movie =

Article ID: 247946

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Age of Empires II: The Age of Kings
 * Microsoft Age of Empires II: The Conquerors Expansion
 * Microsoft Age of Empires II Gold Edition

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This article was previously published under Q247946



SYMPTOMS
When you start Microsoft Age of Empires II: The Age of Kings, the program may quit unexpectedly after playing the opening movie.



CAUSE
This behavior can occur if Artisoft i.Share is installed on your computer.



RESOLUTION
To resolve this issue, disable the Artisoft i.Share client:
 * 1) Right-click the i.Share icon on the taskbar.
 * 2) Click Disable i.Share Client

If the issue continues to occur, remove Artisoft i.Share from your computer:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) On the Install/Uninstall tab, click i.Share, and then click Add/Remove.
 * 4) When you are prompted to remove i.Share, click Yes.
 * 5) When you are prompted to restart your computer, do so.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 2.00 msgame aoe2 aok crash film clip performance

Keywords: kbconfig kb3rdparty kberrmsg kbprb KB247946

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