Microsoft KB Archive/813951

= You cannot access your MSN e-mail account or authenticate with a Web site in various programs =

Article ID: 813951

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0

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SYMPTOMS
You may experience any of the following symptoms:  When you try to access your MSN e-mail account, you may receive the following error message:

The page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings...

Cannot find server or DNS Error

 You cannot successfully authenticate with a Web site in various programs (for example, Windows Media Player). For example, you may be prompted for your user name and your password several times, and you may receive the error message that is described in this section or an other error message from the Web site that indicates that you cannot access even after you type the correct user name and password



CAUSE
This problem may occur if your program uses the IAuthenticate interface to authenticate with the Web site and you access the Internet through a proxy server that also requires authentication. For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

329802 BUG: Proxy authentication through IAuthenticate may fail on secure URL



RESOLUTION
To resolve this problem, use one of the following methods.

Method 1
To resolve this problem, install the 813951 Critical Update. To install this update visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

Administrators can download this update from the Microsoft Download Center or the Windows Update Catalog to deploy to multiple computers. If you want to obtain this update to install later on one computer or on more than one computer, search for this article ID number by using the Advanced Search Options feature in the Windows Update Catalog. For additional information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:

323166 HOW TO: Download Windows updates and drivers from the Windows Update Catalog

The following files are available for download from the Microsoft Download Center:

Download the 813951 package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Method 2
To resolve this problem, install the June 2003 Cumulative Patch for Internet Explorer. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

818529 MS03-020: June, 2003, cumulative patch for Internet Explorer

File information
The English version of this fix has the file attributes (or later) that are listed in the following tables. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

The following files are installed in the %Windir%\System32 folder.

Internet Explorer 6 Service Pack 1 (32-bit)
  Date         Time   Version            Size    File name --  08-Feb-2003  22:24  6.0.2800.1167     483,328  Urlmon.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
If you previously installed the hotfix described in Microsoft Knowledge Base article 329802, the symptoms described in this article or 329802 may reoccur after you install the February, 2003 Cumulative Patch for Internet Explorer (MS03-004). To resolve this problem, install the 813951 Critical Update. For additional information about the February, 2003 Cumulative Patch for Internet Explorer (MS03-004), click the following article number to view the article in the Microsoft Knowledge Base:

810847 MS03-004: February, 2003, cumulative patch for Internet Explorer

Keywords: kbbug kbfix kbie600presp2fix kbqfe kbie600sp2fix kbhotfixserver KB813951

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