Microsoft KB Archive/940856

= You experience a 45-second delay when you try to start the Windows Remote Assistance component in Windows Vista =

Article ID: 940856

Article Last Modified on 9/11/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
On a Windows Vista-based computer, you try to start the Windows Remote Assistance component by using a user account that does not belong to the Administrator group. However, you experience a 45-second delay before the Windows Remote Assistance window appears.

This problem occurs if the one of the following conditions is true:
 * The computer cannot access the Internet.
 * Web Proxy Auto-Discovery (WPAD) is not enabled in the network environment.



CAUSE
This problem occurs because of an error in the Shlwapi.dll file.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x64-based versions


WORKAROUND
To work around this problem, configure a valid proxy server for the local system account. To do this, run the following command at a command prompt:

netsh winhttp set proxy 



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the Web Proxy Auto-Discovery, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/Aa384240.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

How to start the Windows Remote Assistance component
To start the Windows Remote Assistance component, use one of the following methods.

Method 1
Click Start, click All Programs, click Maintenance, and then click Windows Remote Assistance.

Method 2
Click Start, type msra.exe in the Start Search box, and then press ENTER.

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