Microsoft KB Archive/260160

= Compatibility Issues with CheckIt 98 in Windows Millennium Edition (Me) =

Article ID: 260160

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q260160



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you start the RAM Test feature in CheckIt 98 by TouchStone Software, you receive the following prompt:

Running the memory test requires that we exit Windows. Please save all of your changes and close all programs before proceeding. Do you wish to continue?

If you click Yes, the following error message appears:

This program runs in MS-DOS (real mode), which this version of Windows does not support.

You can attempt to run this program in an MS-DOS window as follows:

Right click the icon for the program, click properties, click ok, and then click yes in the dialog that appears.

Restart the program or contact the program's manufacturer for an updated version.

After you click OK to acknowledge the error message, the following error message is displayed the next time that you use CheckIt 98:

The memory test either did not run or has completed unsuccessfully. If it was not run, please run the test again. Before running the test, please be sure to close all running programs.

Or, when you try to install CheckIt 98, you receive the following error message:

This program might not run as expected on this version of Windows. To continue, click Run Program. To exit, click Cancel. For more information, click Details.

If you click Details, the following message appears:

Due to changes in the Windows operating system, CheckIt 98 has a known compatibility issue when installed on Windows Me. The compatibility issue involves the Memory Test feature in CheckIt 98. This feature requires the application to operate in REAL MODE which is no longer supported by Windows. If you attempt to initiate this feature you will receive an error message. Touchstone Software is aware of this issue and currently addressing it. For more information, please visit Touchstone Software on the web at: http://www.checkit.com, or call us at: 978-686-6468.



RESOLUTION
For information about a possible resolution for these issues, visit the TouchStone Software Web site at http://www.checkit.com, or call TouchStone Software at 978-686-6468.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWMEM

Keywords: kb3rdparty kberrmsg kbprb KB260160

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