Microsoft KB Archive/173824

= OFF97: Cannot Find Program.exe When Downloading Clip Art Images =

Article ID: 173824

Article Last Modified on 1/20/2007

-

APPLIES TO


 * Microsoft Clip Gallery 3.0
 * Microsoft Excel 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Word 97 Standard Edition

-



This article was previously published under Q173824



SYMPTOMS
When you attempt to open a clip art image from the Microsoft Clip Gallery live Web site, you receive an error message similar to the following:

Windows cannot find program.exe. This program is needed for opening files of clip art gallery download.

Even though you receive this message, the clip art file (.cil) is downloaded to your computer.

NOTE: The Design Gallery Live Web site is located at:

http://dgl.microsoft.com



CAUSE
This error occurs if the Artgalry.exe is corrupted or missing.



RESOLUTION
To resolve this problem, use either of the following methods.

Method 1: Replace the Artgalry.exe with a New Copy
  In Windows Explorer, open the Artgalry folder on the compact disc. Use the following table to determine the location of your Artgalry folder:      CD-ROM                    LOCATION --                         Microsoft Publisher 97    Shared\Artgalry Microsoft PowerPoint 97  Os\Msapps\Artgalry Microsoft Office 97      Os\Msapps\Artgalry  Copy the Artgalry.exe from the compact disk to the \Program Files\Common Files\Microsoft Shared\Artgalry folder on the hard disk.

You should now be able to open the clip packages on the Design Gallery Live Web site.

Method 2: Rename Artgalry.exe and then Reinstall Clip Gallery

 * 1) In Windows Explorer, open the \Program Files\Common Files\Microsoft Shared\Artgalry folder.
 * 2) Rename the Artgalry.exe on your hard disk.
 * 3) Quit all programs.
 * 4) On the Windows Start menu, point to Settings, and then click Control Panel.
 * 5) Double-click Add/Remove Programs.
 * 6) Click the Install/Uninstall tab.
 * 7) Click the appropriate application (for example, click Microsoft Office 97) and then click Add/Remove.
 * 8) Click Reinstall.

You should now be able to open the clip packages on the Design Gallery Live Web site.

