Microsoft KB Archive/189284

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Entering Suspend Mode While in Standby Mode Hangs USB Computer

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Q189284

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The information in this article applies to:


 * Microsoft Windows 95 OEM Service Release, versions 2.1, 2.5

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SYMPTOMS
When you are using Windows 95 OEM Service Release 2.1 or 2.5 with Universal Serial Bus (USB) support, your computer may stop responding (hang) if you put the computer in Standby mode and then immediately put the computer in Suspend mode by pressing a function key or closing the lid of your laptop computer.

RESOLUTION
A supported fix for Windows 95 OEM Service Release 2.1 and 2.5 that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. To resolve this problem immediately, contact Microsoft Technical Support to obtain the fix.

For a complete list of Microsoft Technical Support phone numbers and information on support costs, please go to the following address on the World Wide Web:

"http://support.microsoft.com/directory/overview.asp" This fix for Windows 95 OEM Service Release 2.1 and 2.5 should have the following file attributes (or later):

  File name     Version    Date      Time      Size -  Usbhub.sys    4.03.1218  7/1/98    12:14am   28,528 bytes

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 95 OEM Service Release 2.1 and 2.5.

Additional query words:

Keywords : kbenv kbhw win95

Issue type : kbprb

Technology : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210