Microsoft KB Archive/327306

= BUG: E-mail message that is sent from Windows Powered Pocket PC appears garbled when viewed by the recipient =

Article ID: 327306

Article Last Modified on 8/6/2004

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APPLIES TO


 * Microsoft Pocket PC 2002 Software Standard Edition

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This article was previously published under Q327306





SYMPTOMS
An e-mail message that is sent from a Japanese-language Microsoft Windows Powered Pocket PC 2002 Inbox may display garbled characters. This problem occurs when the receiving device only displays plain text, and the e-mail message uses Japanese Industrial Standard (JIS) encoding. JIS encoding may be used for Japanese kana text or Japanese kanji text.



CAUSE
Windows Powered Pocket PC 2002 uses a different JIS encoding type for plain-text format than the Pocket PC 2002 Inbox uses.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The Pocket PC 2002 Inbox for the Japanese version of Windows Powered Pocket PC 2002 sends plain-text e-mail messages that are encoded as &quot;quoted-printable.&quot; Some devices or some e-mail clients cannot display those encoded e-mail messages in the original, rich-text format. An example of a device that cannot display the encoded e-mail message in rich-text format is an e-mail message-enabled cell phone. Therefore, these devices or these e-mail clients display the text in plain-text format.

Windows Powered Pocket PC 2002 uses the following MIME header for the JIS language plain-text format:

Content-Type: text/plain; charset=&quot;iso-2022-jp&quot;

Content-Transfer-Encoding: quoted-printable

The &quot;iso-2022-jp&quot; character set does not require a &quot;Content-Transfer-Encoding&quot; header. If the &quot;quoted-printable&quot; encoding is applied, this renders the e-mail message unreadable with some software.

Steps to reproduce the problem
Note You must have a Japanese Windows Powered Pocket PC 2002 device to reproduce this problem.  Create an e-mail account.

For additional information about how to create a free e-mail account, visit the following goo Web site:

http://community.goo.ne.jp/freemail

 Send an e-mail message from a Japanese Windows Powered Pocket PC 2002 device to the previous e-mail account. Use a mix of English ASCII characters and katakana characters in the e-mail message body. To view the e-mail message that you receive, visit the goo Web site.

You expect to see the e-mail message body that contains English ASCII characters and katakana characters as they appear in the original e-mail message on the Japanese Windows Powered Pocket PC 2002. However, you see English text and other ASCII characters.

