Microsoft KB Archive/826276

= Double-byte characters are returned very slowly to the Special Administration Console in a remotely administered environment =

Article ID: 826276

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you use the Emergency Management Services (EMS) Remotely Administered feature to access a Microsoft Windows Server 2003-based computer through a Special Administration Console (SAC), characters may be returned very slowly from the server to your computer. This symptom occurs when you connect to a Japanese-language edition of Windows Server 2003, and the server returns strings that contain characters from a double-byte character set (DBCS) to your computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions
  Date         Time   Version      Size    File name 05-Aug-2003 20:46  5.2.3790.74  24,576  Sacsess.exe

Windows Server 2003 64-bit edition
  Date         Time   Version      Size    File name    Platform ---  04-Aug-2003  21:32  5.2.3790.74  77,824  Sacsess.exe  IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: headless

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix kbenv KB826276

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