Microsoft KB Archive/164960

= XFOR: Exchange Store Stops While Converting SMTP Message =

Article ID: 164960

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q164960





SYMPTOMS
The Microsoft Exchange Information Store service may terminate unexpectedly when processing incoming SMTP messages with a transport-neutral encapsulation format (TNEF) body part.

The Drwtsn32.log may show a failure of Store.exe with an entry similar to the example in the "More Information" section of this article.



CAUSE
This will only occur when processing incoming messages with a TNEF body part. The TNEF body part may contain invalid named properties.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



MORE INFORMATION
The Dr Watson log may include information similar to the following example.

Application exception occurred:   App: store.dbg (pid=117) When: 8/29/1997 @ 16:1:58.640 Exception number: c0000005 (access violation) Stack trace: 0b8af33c 0074bfc9  STORE!EcFindJtabNameid+0x44 0b8af364 0074d2ba  STORE!EcGetJtabIDFromName+0x59(0x01422DD4, 0x00000000) 0b8af39c 0074e950  STORE!MDB::EcGetIDsFromNames+0xfa(0x0AD8463C, 0x00000002, 0x00000001, 0x0B8AF4B0, 0x0B8AF414, 0x0B8AF448) 0b8af3d0 0084d777  STORE!OMSG::EcGetIDsFromNames+0x60(0x0AD8463C, 0x00000002, 0x00000001, 0x0B8AF4B0, 0x0B8AF414, 0x0B8AF448) 0b8af418 00855b57  STORE!CVTOMSG::HrGetIDsFromNames+0x37(0x00000002, 0x00000001, 0x0B8AF4B0, 0x0B8AF448) 0b8af44c 00876b9a  STORE!CMDBMessage::GetIDsFromNames+0x87(0x01432E74, 0x00000001, 0x0B8AF4B0, 0x00000002) 0b8af480 00881110  STORE!CMAPIMessage::GetIDsFromNames+0x3a(0x0ADC6204, 0x00000001, 0x0B8AF4B0, 0x00000002) 0b8af4dc 0059fc56  STORE!HrDecodeNamedPropTag+0x220(0xfc40fcf1, 0x0B8AF50C) 0b8af514 005f04bb  STORE!HrDecodePropVal+0xb6(0x00000000, 0x0040A630, 0x00000000, 0x0ADBCDEC, 0x0B8AF5EC, 0x0B8AF578) 0b8af580 005e0c94  STORE!HrDecodeEncapsulation+0xdb(0x00000000, 0x000045fc, 0x00000000, 0x0040A630, 0x0B8AF5EC, 0x0B8AF5FC, 0x0B8AF614, 0x00000000) 0b8af620 005e0473  STORE!HrExtractProperties+0x7d4(0xffffffff, 0x00000000, 0x0040A630, 0x00000000) 0b8af648 005f2ecd  STORE!TNEF_ExtractProps+0x233(0x0ADC62E4, 0x00000002, 0x0040A630, 0x00000000) 0b8af69c 005c5794  STORE!CmnBptMessage::hrExtractTNEF+0x1cd(0x0AD7DF94, 0x0AD7F99C) 0b8af6d8 005a8b35  STORE!CmcvtrBptEnd::hrExtract+0x2e4(0x0AD7DF94, 0x0AD7F99C, 0x0AD70644, 0x00000000, 0x0B8AF708) 0b8af714 005c549c  STORE!CINETextr::hrExtract+0x185(0x0B8AF73C, 0x00000000, 0x0B8AF73C) 0b8af740 005c541c  STORE!CConvertStream::HrFlush+0x3c(...) 0b8af770 005c51c8  STORE!CConvertStream::Commit+0xbc(0x01432754) 0b8af7a0 004f9a5b  STORE!CSTREAM::HrCommit+0x68(0x00000000, 0x00000000) 0b8af7dc 004f98f8  STORE!EcCommitStreamOp+0x12b 0b8af800 00429602  STORE!EcCommitStream+0x78(0x00000001, 0x00000018) 0b8af8c0 00427900  STORE!EcRpc+0x1bf2(0x0B8AF924, 0x00007800) 0b8af928 77e11841  STORE!EcDoRpc+0x90(0x00172E48, 0x0ADB00AC, 0x0017B53A, 0x7800) 0b8af948 77e52265 RPCRT4!?AllocateCCall@WMSG_CASSOCIATION@@QAEJPAPAVWMSG_CCALL@@PAU_RPC_CLIEN T_INTERFACE@@@Z+0x27 0b8af964 77e52236  RPCRT4!NdrClientCall2+0x265 0b8afc28 77e51f9e  RPCRT4!NdrClientCall2+0x236 0b8afc7c 77e11122  0x77e4ef9e 0b8afcd0 77e112fb RPCRT4!?ClearThreadSecurityContext@SCONNECTION@@IAEPAVSSECURITY_CONTEXT@@PA VMUTEX@@@Z+0x2b 0b8afcd0 77e112fb RPCRT4!?DispatchToStub@RPC_INTERFACE@@QAEJPAU_RPC_MESSAGE@@IPAJ@Z+0x4f 0b8afcf0 77e119cf RPCRT4!?DispatchToStub@RPC_INTERFACE@@QAEJPAU_RPC_MESSAGE@@IPAJ@Z+0x4f 0b8afd38 77f64b1c RPCRT4!?FreeCCall@WMSG_CASSOCIATION@@QAEHPAVWMSG_CCALL@@@Z+0xb 0b8afd74 77f7e485  NTDLL!LdrpResolveDllName+0x142 0b8afdf4 77f64d10  NTDLL!CPropertySetStream___PatchSectionOffsets+0x57

Keywords: kbhotfixserver kbqfe kbbug kbfix KB164960

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