Microsoft KB Archive/929760

= Error message after you hot plug a PCIe device into the computer and then you restart the computer in an Itanium-based version of Microsoft Windows Server 2003: &quot;STOP 0x000000A5: ACPI_BIOS_ERROR&quot; =

Article ID: 929760

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
After you hot plug a PCIe hot-pluggable device into a computer that is running an Itanium-based version of Microsoft Windows Server 2003, and then you restart the computer, you may receive a Stop error message that resembles the following error message:

STOP 0x000000A5

ACPI_BIOS_ERROR



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, the computer must be running an Itanium-based version of Windows Server 2003 with Service Pack (SP1).

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New File Naming Schema for Microsoft Windows Software Update Packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: STOP BugCheck BSOD blue screen Winx64 Windowsx64 64bit 64-bit

Keywords: kbfix kbhotfixserver kbqfe kberrmsg kbprb kbexpertiseinter KB929760

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