Microsoft KB Archive/290365

= Office Setup Uninstall does not remove some components of the Office installation in Office XP =

Article ID: 290365

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q290365





For a Microsoft Office 97 version of this article, see 158915.

For a Microsoft Office 2000 version of this article, see 199879.



SYMPTOMS
If you uninstall Microsoft Office XP Setup (in Maintenance mode, click Uninstall Office and then click Next), the Setup program does not delete a number of folders, shortcuts to files, and .tmp files that are located in the following folder:

C:\Windows\Application Data\Microsoft\Office\Shortcut Bar

NOTE: The name and location of your Windows and Application Data folders may be different, depending on the version of Microsoft Windows that your computer is running and the configuration.



CAUSE
These folders, shortcuts, and .tmp files are all temporary files or folders that are created by the Microsoft Office XP Shortcut Bar. The Setup program does not delete the files, because they were not installed by Office Setup. When you use the Uninstall Office option in the Office Setup program, the only files that are deleted are those originally installed with Office.



RESOLUTION
After you uninstall Office, you can safely delete the .tmp file, folders, and shortcut files in the Shortcut Bar folder.



MORE INFORMATION
When you run the Office Shortcut Bar, a number of .tmp files are created in the Shortcut Bar folder on your hard disk. The names of the files resemble the following:

Off7384h.tmp

Off7384s.tmp

tes92F4.tmp

tes92F4h.tmp

tes92F4s.tmp

NOTE: The three .tmp files beginning with &quot;tes&quot; are for a custom toolbar called Test that was created before uninstalling Office.

Additional folders may be created for each custom toolbar that you create. All of these folders and files are not deleted when you uninstall Office. If you want to delete these files, you must delete them manually from the Shortcut Bar\ folder.

Additional query words: osb prb

Keywords: kbtshoot kbprb KB290365

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