Microsoft KB Archive/137712

= Works 95: Problems Running the "Introducing Works" Tutorial =

Article ID: 137712

Article Last Modified on 11/15/2004

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APPLIES TO


 * Microsoft Works 4.5 Standard Edition
 * Microsoft Works 4.5a
 * Microsoft Works 4.0 Standard Edition
 * Microsoft Works 4.0a

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This article was previously published under Q137712



SYMPTOMS
After installing Works 4.0, 4.5, or 4.5a over an existing installation of Works 3.0, you may receive the following error message when trying to open the tutorial "Introducing Works":

The drive or network connection that the shortcut 'Introducing Works.lnk' refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, and then try again.



RESOLUTION
To access the Works 4.0 tutorial, use the "Introduction to Microsoft Works 4.0" (or 4.5 or 4.5a) icon, not "Introducing Works." If you insert the Works 3.0 compact disc into the drive, the "Introducing Works" tutorial runs successfully.



MORE INFORMATION
If you did not run Setup to remove Microsoft Works 3.0 for Windows prior to installing Works 4.0, you will still have a shortcut folder for Works for Windows 3.0.

You will be able to run the Works 4.x program from the original Works 3.0 shortcut if you have installed the Works 4.0 files in the same folder in which you originally installed Works 3.0. Because the file name for both Works 3.0 and Works 4.0 is the same (Msworks.exe), Works 4.0 overwrites the file for Works 3.0. Because the shortcut is just a pointer to that file name, the shortcut will now start Microsoft Works 4.0.

The files that the "Introducing Works" shortcut are pointing to are located on the Works 3.0 compact disc, which is the cause of the error message described above. The files used by the "Introduction to Microsoft Works 4.0" (or 4.5 or 4.5a) shortcut are located on the hard drive.

How to Remove Old Works 3.0 Shortcuts

 * 1) On Start, point to Settings, and then click Taskbar.
 * 2) Click the Start Menu Programs tab.
 * 3) Click Remove.
 * 4) Select the shortcut icons you want to remove and click Remove.
 * 5) Click Close.

Additional query words: 4.00 4.00a 4.50 4.50a w_works icon old previous find can't open cd cd-rom

Keywords: kberrmsg kbprb KB137712

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