Microsoft KB Archive/109514

= README.WRI from Windows for Workgroups 3.11 (Part 4 of 4) =

Article ID: 109514

Article Last Modified on 9/23/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q109514



SUMMARY
The following information was taken from the Microsoft Windows for Workgroups version 3.11 README.WRI file.



MORE INFORMATION
12.2 EISA Systems with More Than 16 Megabytes of Extended Memory

On some EISA (Extended Industry Standard Architecture) computers, there may be more extended memory available than the system's Int 15h/88h BIOS call can detect. On these computers, HIMEM.SYS uses only the amount of extended memory detected. This can result in a large amount of unused memory.

You can have HIMEM.SYS use all available extended memory by using the /EISA option in the CONFIG.SYS file. For example, if HIMEM.SYS is located in your WINDOWS directory, you would use the following command line in the CONFIG.SYS file to take advantage of all available extended memory:

device=c:\windows\himem.sys /EISA

If you use the /EISA option, do not load any device drivers that use the Int 15h/88h BIOS call to allocate extended memory before loading HIMEM.SYS. If you do, your system may not work properly. If you must reserve some extended memory for device drivers or applications that use the Int 15h/88h BIOS call, you can specify the amount of memory in kilobytes that you want to reserve by using the /INT15= option. For example, if you want to reserve 128 kilobytes of extended memory, you would use the following command line in the CONFIG.SYS file:

device=c:\windows\himem.sys /EISA  /INT15=128

HIMEM.SYS must still be loaded before other device drivers in the CONFIG.SYS file.

To determine if your device driver or application uses the Int15h/88h BIOS call, see the documentation for your device or contact your device dealer. For more information about using HIMEM.SYS with the INT15 option, see "Managing Memory and Performance" in your Windows or Windows for Workgroups user's guide.

12.3 Epson Screen Savers

Some Epson computers have screen-saver utilities that clear the screen after a specified period of inactivity. With Windows for Workgroups, the screen saver might detect that the system is idle when it is not. Windows will function properly even though the screen is blank, but nothing will be displayed until you quit Windows and then restart it.

See the documentation that you received with your Epson computer for instructions on how to turn off the screen saver.

12.4 NCR 925 with EMM386.EXE

If you are using an NCR 925 with EMM386.EXE, include the following option on the device=EMM386.EXE command line in your CONFIG.SYS file:

device=EMM386.EXE X=E000-EFFF

12.5 Non-US Keyboard Layouts: Using Application Shortcut Keys

Some non-US keyboards show two characters per alphabet key and three characters per alphanumeric key. To type the second or third character, you must press and hold down CTRL+ALT or ALTGR before pressing the key. If you are using such a keyboard layout, do not use keys that show two or three characters as application shortcut keys.

12.6 Plus Hardcard

· To run Windows for Workgroups with a Hardcard, you must include the following line in the [386Enh] section in the SYSTEM.INI file:

VirtualHDIRQ=OFF

For information on how to modify the SYSTEM.INI file, see the SYSINI.WRI online document.

Note: This procedure is not necessary if you are using a Hardcard II or a Hardcard II XL.

· It is also recommended that you use SMARTDrive double-buffering with a Hardcard. For more information about using SMARTDrive, see "Managing Memory and Performance" in your Windows or Windows for Workgroups user's guide.

12.7 SCSI(r) Hard Disk Using DMA

If your computer has an SCSI hard disk that uses Direct Memory Access (DMA), you must include the following entry in the [386Enh] section of the SYSTEM.INI file:

VirtualHDIRQ=OFF

In addition, you must have SMARTDrive installed and you must NOT disable double-buffering by removing or remarking out the \D option in the CONFIG.SYS file.

For information on how to modify the SYSTEM.INI file, see the SYSINI.WRI online document.

12.8 Columbia Data Products SCSI Hard-Disk Controller

To use the Columbia Data Products SCSI hard-disk controller with Windows for Workgroups, you must update the Columbia Data Products SCSI driver to version 3.35 or higher.

12.9 Sound Blaster Audio Card

If you are using a Sound Blaster audio card that includes a Digital Signal Processor (DSP) chip earlier than version 2.0, you may want to upgrade to version 2.0 to improve audio performance. To find out which version of the DSP chip you currently have, run the TEST-SBC.EXE utility included in your Sound Blaster package. To receive version 2.0 of the DSP chip, contact Creative Technology Ltd.

12.10 Tandy 2500 XL with MS-DOS in ROM

The Tandy 2500 XL can be configured to use MS-DOS in read-only memory (ROM). If you want to use this feature, after you run Windows Setup you must run the Tandy setup program (SETUPXL). Modify your configuration so that your AUTOEXEC.BAT and CONFIG.SYS files are read from drive C.

12.11 Wyse Computers

If you are using a Wyse computer to run Windows, you might need to modify the device=HIMEM.SYS line in your CONFIG.SYS file to read:

device=[path]HIMEM.SYS /M:WYSE

13.0 Using Microsoft At Work PC Fax

This section contains information about using Microsoft At Work PC Fax to send and receive faxes.

13.1 Sending Faxes from Applications

If you are sending messages to a non-At Work recipient, the message format should be set to Facsimile Format or Email If Available in the send message Options dialog box. You must be running Mail in order for Microsoft At Work PC Fax to create an image of the message being sent and its document attachments when facsimile format faxes are sent. Typically, messages are composed and sent using Mail, so this will not be a problem. However, some applications provide a File Send command that allows you to create messages outside of Mail. If Mail is not running, the delivery format option of these messages must be set to Email Format in the send message Options dialog box. Otherwise, you should start Mail before sending the fax.

You can also print from an application directly to the Microsoft At Work PC Fax printer driver. Use the Printer Setup command to specify printing to the Microsoft At Work PC Fax printer driver, and then use Print to send the Fax. If you use this method, you will need to start Mail to see if the message was transmitted. If the message was not able to be transmitted, an undeliverable message will appear in your Mail Inbox.

13.2 Cancelling a Fax

To cancel a fax transmission, use the Fax Queue command in Mail. To generate fax images for transmission, Microsoft At Work PC Fax causes applications to print the document attachments of the message to the Microsoft At Work PC Fax printer driver. Some applications display a dialog box that allows you to cancel printing the attachment. Never cancel the print job at this point. Choose OK to continue the print job, if needed.

Do not delete messages to fax recipients from the Outbox in Mail. This causes fax transmissions to remain in the fax queue until you delete them by using the Fax Queue command.

13.3 Different Fax Appearance

The Microsoft At Work PC Fax printer driver is used to create images of documents for transmission. This printer driver may support a different set of fonts than the printer driver you usually use. This can cause fonts, line breaks, and page breaks to be different in the transmitted document than appear when the document was created.

To help reduce this problem, it is best to use only True Type fonts in your document. You can also use the Printer Setup to change the default printer driver to the Microsoft At Work PC Fax printer driver before you send the document as a fax. This will cause the application to repaginate the document according to the fonts supported by the Microsoft At Work PC Fax printer driver.

13.4 Use Correct Image Quality When Sending Faxes

If you choose to send a fax using an image quality that isn't supported on the destination machine, the message will be returned as undeliverable mail in your Mail Inbox with the message, "Error: Resolution not supported by receiver. Transmission failed - Not all pages sent." To ensure that only resolutions supported by the destination fax machine will be sent, set the image quality to Best available.

Faxes with 300 dpi resolution can be sent only to Microsoft At Work PC Fax recipients.

13.5 Working Offline When Fax Transport Can't Be Started

You may find that the fax transport can't be loaded when you start Mail or send a message from an application. This can be caused by problems such as being disconnected from the modem, or not being able to establish a network connection with a shared modem. When this occurs, you are given the option of working with Microsoft At Work PC Fax offline. This allows you to create and send faxes as usual, but the faxes will remain in the Outbox and won't be transmitted. To transmit the fax messages once the fax transport becomes available, select the Mode command from Mail's Fax menu and clear the Work Offline check box. The faxes will not be transmitted until the Work Offline check box is cleared.

13.6 CPU-Intensive Operations Can Cause Transmission Failures

Some operations during a fax transmission can cause the transmission to fail. This includes some MS-DOS operations, such as formatting a floppy disk, copying files, or making file transfers across a network. You should avoid CPU-intensive operations such as these when a fax transmission is occurring. The Microsoft At Work PC Fax icon displays information regarding fax transmissions that are currently in progress. To always display fax status, choose the Fax icon from the Control Panel group, and check the Always Display Fax Status check box.

13.7 Binary File Transfer

Only Class 1 fax modems can be used for binary file transfers.

13.8 Fax Modem Information

The following fax modems may not be compatible with Microsoft At Work PC Fax.

NOTE: BPS stands for "bits per second."

Manufacturer              Modem        Class        Location -

Cardinal                  MB2296SR     Class 2      internal Practical Peripheral      PM2400FXSA   Class 2      external Zoom                      FX9624       Class 2      external Zoom                      FC96/24      Class 2      internal Macronix                  VOMAX 2000   Class 2      external Macronix                  MaxFax9624   Class 2      internal MegaHertz Pocket Fax Modem 2400 BPS P224             FMV          Class 1      external National TyIN 2000                     Class 2      external \* The National TyIN 2000 is actually an internal modem.

The following international fax modems may not be compatible with Microsoft At Work PC Fax.

Country  Manufacturer     Modem             Class         Location ---

UK     Cray Comm        Quantum 144       Class 1      external GER    Dr. Neuhaus      Fury 241          Class 2      internal GER    ELSA             Mikrolink 14.4PC  Class 2      internal SWE    Multitech        Mt932Ba           Class 2      external (US version OK) AUS    BIT Blitzer      MX-6              Class 1      external AUS    BIT Blitzer      XM124S-RFAX       Class 2      external AUS    Microfax                           Class 2      external pocket FRA    Kortex           KX PRO 2400       CAS          internal FRA    La Commande      LCE Minifax       Class 1      external Electronique ITA    Digicomm         SNM28 SR          Class 2      internal ITA    Sysnet           SMF 04FAX         Class 1      internal

14.0 Security

An administrator configuration utility, ADMINCFG.EXE, is available to simplify the task of administering network security privileges. For more information and for this utility, see the Windows for Workgroups Resource Kit Addendum. For information about how to order the Resource Kit Addendum, see section 17 of this file. \* This information is actually in section 18 of this file.

15.0 Using the Real-Mode Redirector

You can connect to shared resources from MS-DOS by using the real-mode redirector. The real-mode redirector commands all begin with the word NET. For information about using NET commands, type NET HELP at an MS-DOS prompt.

If you are using a multi-network configuration, the NET commands may only work on other machines with the same network. See your Workgroup Add-On User's Guide, and the on-line document NETWORKS.WRI for more information about using multiple networks.

16.0 Quitting Windows for Workgroups When Microsoft Mail is Still Running

If you have Mail in your Startup group and it is set up to be minimized when it starts, you will experience a long delay when you quit Windows. In addition, you will see the following message:

This application was communicating on the network when you terminated it. Although Windows attempted to restore the state of the network, you may have problems with network communications until you restart your computer.

The same problem may occur if you have Mail running in a window (not minimized) when you quit Windows.

To correct this problem, edit your MSMAIL.INI file (located in your Windows directory). In the [Microsoft Mail] section, change the NetBios= entry to the following:

NetBios=0

After saving the change to the file, restart Windows.

17.0 Other Online Documents

The following table describes other online documents that contain important information about Windows for Workgroups that is not included in the printed documentation or in Help:

Document    Contains ________________________________________________________

SETUP.TXT - Information about problems that may occur when you set up Windows for Workgroups.

MAIL.WRI - Information about the MSMAIL.INI file and other Mail administration information.

PRINTERS.WRI - Information about specific printers and fonts.

NETWORKS.WRI - Information about running Windows for Workgroups with specific network configurations.

SYSINI.WRI - Information about the settings in the SYSTEM.INI file.

WININI.WRI - Information about the settings in the WIN.INI file.

18.0 Ordering the Resource Kits

Two resource kits are available:

· Microsoft Windows for Workgroups 3.11 Resource Kit

This kit provides complete technical information about Windows for Workgroups version 3.1 for the support professional. It includes a technical reference manual and a disk containing helpful utilities, system-resource viewers, drivers, and accessories.

· Microsoft Windows for Workgroups Resource Kit Addendum for Version 3.11

If you already have a copy of the Windows for Workgroups 3.1 Resource Kit, this addendum kit provides technical information about new features of Windows for Workgroups version 3.11. It includes a technical reference manual and a disk containing helpful utilities.

To order the resource kits within the United States, dial:

1-800-642-7676

To order outside of the United States, dial the phone number for your area. You can find this number on the International Subsidiary card.

19.0 Getting Drivers from the Windows Driver Library

If you need to get updated copies of drivers, or drivers that do not come with Windows for Workgroups version 3.11, you can get them from Microsoft Product Support Services at (425) 637-7098 or (425) 635-4948 (text telephone).

Additional query words: wfw wfwg 3.11 awfax

Keywords: KB109514

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