Microsoft KB Archive/229476

= OFF2000: Some Shortcuts Are Not Removed When You Upgrade from Localized Office 97 =

Article ID: 229476

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q229476



SYMPTOMS
When you upgrade from a localized (non-U.S.) version of Microsoft Office 97 to the United States version of Office 2000, it is possible that not all of the shortcuts and files are removed from the Start menu and the Programs menu, even though the English equivalent shortcuts are added to the menus. For example, the Apri documento Office and the Nuovo documento Office shortcuts of the Italian version of Office 97 are left on the Start menu, and the equivalent English shortcuts for Office 2000, New Office Document and Open Office Document, are added. Also, the Raccoglitore Office shortcut is left on the Programs menu and there is no English equivalent shortcut.



CAUSE
This behavior may occur because Start menu items and Program menu items are only automatically removed if the previous version of Office is the same language as Office 2000.



RESOLUTION
To remove the localized shortcuts when you upgrade from a localized version of Office to U.S. Office 2000, you need to use the localized version of the Office Removal Wizard from the localized version of the Office Resource Kit (ORK) Core Tool Set. The U.S. English version of the ORK Core Tool Set, ORKTools.exe can be downloaded and installed from the following address:

http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm#orktools

You can find the localized version of the ORK Core Tool Set by starting at the following address:

http://www.microsoft.com/office/worldwide.htm

After you download and run ORKTools.exe, you can run the Office Removal Wizard to remove the files from the localized version of Office.

NOTE: It may be necessary to reinstall Office 2000 after you remove files by using the Office Removal Wizard.

Additional query words: OFF2000

Keywords: kbinterop kbprb kbsetup KB229476

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