Microsoft KB Archive/824968

= The Virtual Machine and the Guest Operating System Stop Responding When You Start a Virtual Machine in Virtual PC =

Article ID: 824968

Article Last Modified on 8/12/2003

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APPLIES TO


 * Connectix Virtual PC for Mac 5.0

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SYMPTOMS
When you start a virtual machine in Virtual PC, the print spooler starts, and the virtual machine and the guest operating system stop responding (hang).



CAUSE
This behavior occurs if there is a damaged print job in the virtual machine's print queue. The print job may have been damaged if Virtual PC or your Macintosh computer abruptly stopped, or if Virtual PC experienced an interruption that caused it to stop responding.



RESOLUTION
To resolve this behavior, delete the damaged print job file from the Virtual PC Print Spooler folder.

Mac OS 9
To remove the damaged print job from Mac OS 9, follow these steps:
 * 1) Double-click the Macintosh hard disk folder.
 * 2) Double-click the System folder, and then double-click the Preferences folder.
 * 3) Double-click the Virtual PC 5.0 Preferences folder, and then double-click the Print Spooler folder.
 * 4) Drag any files that are in this folder to the Trash.

Mac OS X
To remove the damaged print job from Mac OS X, follow these steps:
 * 1) Double-click the Macintosh hard disk folder.
 * 2) Click Home on the toolbar.
 * 3) Double-click the Library folder, and then double-click the Preferences folder.
 * 4) Double-click the Virtual PC 5.0 Preferences folder, and then double-click the Print Spooler folder.
 * 5) Drag any files that are in this folder to the Trash.

Additional query words: printer spooler VPC VPC5 hang crash

Keywords: kbprb KB824968

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