Microsoft KB Archive/102347

Microsoft Desktop Applications Support Options Q&A PSS ID Number: Q102347 Article last modified on 11-02-1993 PSS database name: PSS

The following questions and answers discuss the support options available for Microsoft Desktop Applications products.

NOTE: Microsoft support services are subject to Microsoft’s prices, terms, and conditions that are in place at the time the service is used.

  Q. Where can I obtain presale information (such as pricing, upgrade policies, release dates, and so forth) for Microsoft Advanced Systems products? A. Call Microsoft Consumer Sales at (800) 426-9400. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call Microsoft International Customer Service at (206) 936-8661.   Q. How can I get the latest printer driver for my printer? A. Microsoft provides the latest printer drivers on the Microsoft Download Service (MSDL), from which you can obtain drivers and Microsoft Knowledge Base articles by modem. If you have a modem, the drivers are available at no charge on CompuServe, GEnie, and Microsoft OnLine, as well as the MSDL. The phone number for the MSDL is (206) 936-6735. There is no connect-time charge for using this service. However, standard connect-time fees and long-distance telephone charges, if any, do apply during downloading. On CompuServe and GEnie, the printer drivers are in the Microsoft Data Library, which you can reach by typing “go msl” (without the quotation marks at the “!” command prompt. On Microsoft OnLine, the printer drivers are in the Microsoft Software Library.  If you do not have a modem, you can obtain an individual driver on disk by calling Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time. To obtain the support phone number for your product, refer to your product literature or call (800) 426-9400 and select option 1. When you connect with the support line, press 2 to speak with an engineer. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call Microsoft International Customer Service at (206) 936-8661.   Q. Where can I go for product support for Microsoft Desktop Applications products? A. You can get additional product support from the following sources:   Microsoft FastTips. You can hear recorded responses to common questions and order technical notes that will be sent to your fax machine. FastTips is available 24 hours a days, 7 days a week. For assistance with Microsoft Desktop Applications products, call (800) 936-4100.   Microsoft Forums on CompuServe. You can discuss current support issues with other users and download updated files from the libraries. For an introductory CompuServe membership kit specifically for Microsoft users, call (800) 848-8199 and ask for operator 170. If you are already a CompuServe member, type “go microsoft” (without the quotation marks) at any “!” prompt.   Microsoft Download Service (MSDL). You can access by modem technical notes and supplementary files covering common Microsoft product support issues on the Microsoft Download Service at(206) 936-6735. This service is available 24 hours a day, 7 days a week.   Microsoft Product Support Services (PSS). You can reach Microsoft Product Support Services between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday. To obtain the support phone number for your product, refer to your product literature or call (800) 426-9400 and select option 1.  </li>  Q. If I call for support or post a message on a forum on CompuServe, what information should I include? A. When you call or post a message in a forum, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:   The version number of Microsoft product you are using. </li>  The type of hardware you are using, including network hardware if applicable, and the operating environment that you are using. </li>  The contents of your CONFIG.SYS and AUTOEXEC.BAT files and network-configuration files, if any. </li>  The exact wording of any messages that appeared on your screen. </li>  A description of what happened and what you were doing when the problem occurred. </li>  The smallest number of steps to reproduce the problem. </li>  The steps you have already taken to correct the problem. </li></ul> </li>  Q. I have a hearing impairment. Where can I get additional Desktop Applications product support? A. Microsoft Product Support Services is available for the deaf and hard of hearing. Using a special TDD/TT modem, call (206) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday. </li></ol>

Additional reference words: suppopt

Copyright Microsoft Corporation 1993.