Microsoft KB Archive/331987

= Error Message After You Install Works 7.0: Microsoft Word Has Encountered a Problem and Needs to Close =

Article ID: 331987

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Works 7.0
 * Microsoft Word 2002 Standard Edition
 * Microsoft Works Suite 2003

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This article was previously published under Q331987



SYMPTOMS
When you start Word 2002, you may receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click Click Here, a second dialog box that contains information about the error opens. The information contains the following:

Error Signature

AppName: winword.exe AppVer: 10.0.4030.0

ModName: unknown ModVer: 0.0.0.0 Offset: 00650053



CAUSE
This behavior may occur if both of the following conditions are true:
 * You install Works 7.0 on your computer.
 * Word 2002 is already installed on the same computer.



RESOLUTION
The following file is available for download from the Microsoft Download Center:

http://www.microsoft.com/downloads/release.asp?ReleaseID=44735&area=search&ordinal=1

Release Date: Oct-30-2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Keywords: kberrmsg kbprb KB331987

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