Microsoft KB Archive/924764

= Internet Explorer 6 stops responding when you try to print a Web page or try to view a print preview of a Web page on a Windows XP Service Pack 2-based computer =

Article ID: 924764

Article Last Modified on 11/15/2007

-

APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Service Pack 2

 Microsoft Windows XP Service Pack 2 

-



SYMPTOMS
Consider the following scenario:
 * You are running Microsoft Internet Explorer 6 on a Microsoft Windows XP Service Pack 2 (SP2)-based computer.
 * You try to print a Web page or try to view a print preview of a Web page in Internet Explorer 6 by using a cascading style sheet (CSS).
 * You specify a negative value for the margin-top attribute in the CSS.

In this scenario, Internet Explorer 6 stops responding.



CAUSE
This problem occurs because of a bug in the Mshtml.dll file.



Security update information
To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current update, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com/

For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/current.aspx

Note This fix was first included in security update 928090 (MS07-016). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

928090 MS07-016: Cumulative security update for Internet Explorer

924764 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on your computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



WORKAROUND
To work around this problem, do not specify a negative value for the margin-top attribute in the CSS.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver KB924764

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.