Microsoft KB Archive/179564

= SMS: Admin Lose Mouse and/or Keyboard Functionality of Windows NT Clients =

Article ID: 179564

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q179564



SYMPTOMS
When performing Remote Control of a Windows NT-based client and IP as the protocol, you may lose keyboard and/or mouse functionality on the client from the Administrator program.



CAUSE
If FindAvailableSendSlot (FASS) is lost, Systems Management Server Administrator program loses the ability to use the mouse and keyboard on the client.

The client can move the mouse cursor and use the keyboard, and the changes are reflected on the Systems Management Server Administrator viewer screen. This means that the session is still active. This behavior occurs after a period of time.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms

Keywords: kbhotfixserver kbqfe kbbug kbfix kbsmsadmin KB179564

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