Microsoft KB Archive/175441

= XFOR: Dr. Watson Error When Running GWReset =

Article ID: 175441

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition

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This article was previously published under Q175441



SUMMARY
When running the Microsoft Exchange Server Utility GWReset, you may receive a Dr. Watson error stating the following:

An application error has occurred

and an application error log is being generated.

Reset.exe

Exception: access violation (0xc00000005), Address: 0x0040124f



MORE INFORMATION
The above error can occur if any of the following are true:


 * 1) When starting Reset.exe, you already have a MAPI client started and logged on using a different profile than that of the Internet Mail Service gateway profile necessary for Reset.exe to run.
 * 2) When choosing the profile for Reset.exe to use, you choose the incorrect profile.
 * 3) When at the Choose Profile dialog box, you accidentally click Cancel.

Make sure that you do not have a MAPI profile already active before running Reset.exe. Also, be sure to choose the correct MAPI profile created specifically for access to the Internet Mail Service mailbox.

For more information on GWReset, query on the following words in the Microsoft Knowledge Base:

  GWClean and "Internet Mail Service"

Keywords: kbinfo KB175441

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