Microsoft KB Archive/885958

= Your Windows Server 2003-based terminal server that uses the UPHClean utility to unload user profiles when users log off may suddenly stop responding =

Article ID: 885958

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you use a Microsoft Windows Server 2003-based terminal server that uses the User Profile Hive Cleanup Service (UPHClean) utility to unload user profiles when users log off, the terminal server may suddenly stop responding. Also, you may receive an error message that contains one of the following phrases:
 * Stop 0x5
 * Stop 0x50
 * Stop 0xA

The following event may be recorded in the System event log:

Source: Save Dump

Event ID: 1001

Type: Information

Description: The computer has rebooted from a bugcheck. The bugcheck was:

0x00000005 (0x8998ed88, 0x88a7e2e0, 0x00000001, 0x899902e0).

A dump was saved in: C:\WINDOWS\MEMORY.DMP.



CAUSE
This issue may occur if you use a version of the UPHClean utility that is earlier than version 1.5.



RESOLUTION
To resolve this issue, download and then install the latest version of the UPHClean utility. To download the latest version of the UPHClean utility, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en



MORE INFORMATION
Version 1.5.0.11 of the UPHClean utility is known to cause the errors that are described in the &quot;Symptoms&quot; section. To resolve the issue, you must install version 1.5.5.21 of the UPHClean utility or later.

Additional query words: BugCheck 5, Stop code 0x00000005, 0x00000050, 0x0000000a, bluescreen; INVALID_PROCESS_ATTACH_ATTEMPT, crash dump

Keywords: kbtshoot KB885958

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