Microsoft KB Archive/158153

= Err Msg: The MAPI Spooler Has Shut Down Unexpectedly =

Article ID: 158153

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q158153



SYMPTOMS
When you use the Internet Mail information service with Windows NT Messaging, you may receive the following error message after sending or receiving new mail:

Microsoft Windows Messaging Subsystem

The MAPI Spooler has shut down unexpectedly. Close all mail-enabled applications before attempting to log on again.

You may also receive the following error message:

Dr. Watson for Windows NT

An application error has occurred and an application error log is being generated.

MAPISP32.exe

Exception: access violation (0xc0000005), Address: 0x00000000

When this occurs, you cannot deliver any new mail until you quit and log off all mail-enabled programs. The Deliver Now command on the Tools menu may also be disabled.



CAUSE
This behavior can occur if the Remote Access Service network service has been removed.



RESOLUTION
To resolve this issue, reinstall the Remote Access Service network service. To do so, follow these steps:
 * 1) In Control Panel, double-click Network.
 * 2) Click the Services tab, and then click Add.
 * 3) In the Network Service box, click Remote Access Service, and then click OK.
 * 4) Configure the port that you want to use with the Remote Access Service network service.
 * 5) When you are prompted to restart the computer, do so.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
Note that this is not an issue with Microsoft Internet Mail and News. This issue applies only to the Internet Mail information service that you can configure as part of your Windows NT Messaging profile.

Additional query words: prodnt dun dialup dial up networking

Keywords: KB158153

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