Microsoft KB Archive/300870

= WD2000: Word Quits Unexpectedly If You Save Digitally Signed Document After You Modify Document Variables =

Article ID: 300870

Article Last Modified on 9/26/2005

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q300870



SYMPTOMS
When you try to save a document that is based on a template that contains document variables, Microsoft Word quits unexpectedly.



CAUSE
This problem occurs when the following conditions are true:
 * The document is based on a template that is digitally signed, but the digital signature does not exist on your computer.

-and-
 * Macro code that modifies existing document variables has run.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Version     Size       File name ---  27-AUG-2001  14:20:42              4,023,236  Winword.msp 27-AUG-2001 15:40:18              4,667,548  Winword_Admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time      Version     Size       File name -  24-AUG-2001  16:19:32  9.0.0.5623  8,814,644  Winword.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Additional query words: crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kboffice2000presp3fix kbhotfixserver KB300870

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