Microsoft KB Archive/170463

= WD97: Photo Editor Appears to Hang On Low-Memory Computer =

Article ID: 170463

Article Last Modified on 10/20/1999

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APPLIES TO


 * Microsoft Photo Editor 3.01

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This article was previously published under Q170463





SYMPTOMS
If you attempt to insert a JPEG picture object into Microsoft Word from Photo Editor, Photo Editor appears to stop responding when you click "Exit and Return to " on the File menu.

After a long delay, Photo Editor inserts the picture into Microsoft Word and then quits.



CAUSE
This problem occurs when your computer has 16 megabytes (MB) of random access memory (RAM) or fewer.



WORKAROUND
To work around this problem, use either of the following methods:
 * Increase the amount of RAM on your computer.

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 * Use another paint or photo program, such as Microsoft Paint.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Photo Editor 97.



MORE INFORMATION
This problem mainly occurs on 486/33 computers with 16 MB or fewer of RAM, and a 2-MB video card.

For additional information about Microsoft Photo Editor, please see the following articles in the Microsoft Knowledge Base:

169938 WD97: General Information About Microsoft Photo Editor

165812 OFF97: Photo Editor Is Not Installed by the ValuPack

Additional query words: 8.0

Keywords: kbprb kbusage KB170463

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