Microsoft KB Archive/907587

= Xbox 360: Console automatically turns off =

Article ID: 907587

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
When you are using the Xbox 360 console, the console automatically turns off, but you do not receive any error messages. Two red indicator lights flash on the Ring of Light (ROL) or no lights flash on the Ring of Light.



CAUSE
This issue may occur when one or more of the following conditions are true:
 * The auto-off setting is turned on.
 * The console is overheated.
 * There is a problem with the power supply.



THINGS TO TRY
To troubleshoot this issue, try the following solutions:  Make sure that the auto-off setting is not turned on. For more information about the auto-off setting, click the following article number to view the article in the Microsoft Knowledge Base:

906659 Xbox 360: How to turn on or turn off the auto-off feature on the Xbox 360 console

 If two red lights are flashing on the Ring of Light, the console may be overheating. For more information about what to do if two red lights flash on the Ring of Light, click the following article number to view the article in the Microsoft Knowledge Base:

907533 Xbox 360: Two red lights flash on the Ring of Light

 Has this problem occurred repeatedly? If this occurrence is the only time that you have experienced this problem and the auto-off feature is not turned on, turn off the Xbox console for at least 10 minutes. After 10 minutes, try to reproduce the problem. Note how much time passes after you turn the console on before the console turns itself off. If no lights are flashing on the Ring of Light, examine the Xbox 360 external power supply lights. These lights may indicate a specific problem:  A green light indicates that the power supply is correctly functioning. For more information about the power supply light, click the following article numbers to view the articles in the Microsoft Knowledge Base:

906103 Xbox 360: The power supply light is not illuminated

906102 Xbox 360: The power supply light is orange

906101 Xbox 360: The power supply light is red

</ul> </li> If the symptoms continue to occur after you follow these steps, the console may have to be repaired by Microsoft.</li></ol>

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