Microsoft KB Archive/939684

= You may receive an error message when you try to install Commerce Server 2007 Service Pack 1 on a computer that is a member of a domain =

Article ID: 939684

Article Last Modified on 6/28/2007

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APPLIES TO


 * Microsoft Commerce Server 2007 Service Pack 1

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SYMPTOMS
When you try to install Microsoft Commerce Server 2007 Service Pack 1 (SP1) on a computer that is a member of a domain, you may receive one of the following error messages:

Error message 1

0x80070547 - Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied.

Error message 2

0x8007054B - The specified domain either does not exist or could not be contacted.

Note This problem does not occur if you try to install Commerce Server 2007 SP1 on a computer that is a member of a workgroup.



CAUSE
This problem occurs when a computer that is member of a domain is not connected to the Active Directory directory service. You receive error message 1 if the Active Directory information is not cached on the computer. You receive error message 2 if the Active Directory connection information is cached on the computer.



RESOLUTION
To resolve this problem, make sure that the computer is member of a domain and that the computer is connected to Active Directory.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb KB939684

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