Microsoft KB Archive/221584

WINUP-Err Msg: Error Occurred Accessing Online Revocation Server

PSS ID Number: Q221584 Article last modified on 06-23-1999

WINDOWS:4.0,5

WINDOWS

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= SYMPTOMS =

You may receive an error message after entering the Device Drivers section of the Windows Update Web site. The error message will state that the authenticity of this content cannot be verified, with a problem listed as:

An error occurred while accessing the online revocation server.

This can occur if you are using Internet Explorer 4.0 or Internet Explorer 5.0 for Windows.

= CAUSE =

If the Certificate Revocation option in Internet Explorer is selected, you will be unable to connect to the server in order to verify that this certificate has not been revoked.

= RESOLUTION =

INTERNET EXPLORER 4.0 USERS:


 * 1) Click View and then click Internet Options.
 * 2) Click the Advanced tab.
 * 3) Clear the Check for Certificate Revocation check box.

INTERNET EXPLORER 5.0 USERS:


 * 1) Click Tools and then click Internet Options.
 * 2) Click the Advanced tab.
 * 3) Clear the Check for Certificate Revocation check box.

= MORE INFORMATION =

If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below:


 * 1) Connect to the Windows Update site at: http://windowsupdate.microsoft.com/
 * 2) Click Support Information.
 * 3) Click Submit Windows Update Support Request.
 * 4) Follow the instructions provided to submit your question.

Additional query words: winup

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========================================================= Keywords : kbwindowsupdate Version : WINDOWS:4.0,5 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.