Microsoft KB Archive/332204

= Clip2002: Yellow X Appears for Clip After You Convert Volume to NTFS =

Article ID: 332204

Article Last Modified on 10/11/2005

-

APPLIES TO


 * Microsoft Clip Organizer 2002

-



This article was previously published under Q332204



SYMPTOMS
After you convert a volume from FAT32 to the NTFS file system, each clip appears as a yellow X in Microsoft Clip Organizer 2002.



CAUSE
This problem occurs because when you convert a volume from FAT32 to NTFS, the volume serial number (or volume ID) is changed by the conversion process. Clip Organizer uses the volume label and volume serial number to make sure that clips are correct and unique.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP product name Public Update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date          Time   Version    Size       File name --  14-Nov-2002   12:15  n/a            1,804  Hotfix.txt 12-Nov-2002  16:49  n/a        2,819,096  Mstore.msp 12-Nov-2002  18:13  n/a        3,090,976  Mstoreff.msp

After the hotfix is installed, the following files will have the listed attributes or later:

  Date          Time   Version         Size     File name --  08-Nov-2002   13:47  10.0.4705.0     105,032  Mstore.exe 08-Nov-2002  13:47  10.0.4705.0     494,152  Mstores.dll



WORKAROUND
To replace the yellow X with the clip image, follow these steps:
 * 1) Insert a clip.
 * 2) When you receive a message that says that the clip cannot be found, locate the clip file, and then select it.

When you select the file, Clip Organizer corrects the references for all the clips that are stored in the catalog.



STATUS
On a hard disk: Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

On removable media: This behavior is by design.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB332204

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.