Microsoft KB Archive/194064

= Hewlett-Packard Computer May Hang Using ATI Video Adapter =

Article ID: 194064

Article Last Modified on 1/23/2007

-

APPLIES TO


 * Microsoft Windows 98 Standard Edition

-



This article was previously published under Q194064



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
Your Hewlett-Packard (HP) computer may stop responding (hang) when you select text, or if you connect to a Web site with numerous graphic images.



CAUSE
This issue can occur if you use an HP 8175 or 8176 computer with an ATI 3D Rage II+ PCI video adapter, and you upgraded from Microsoft Windows 95.



RESOLUTION
To resolve this issue, install the ATI Rage II+ PCI video adapter driver from the Windows 98 CD-ROM, or contact the manufacturer to inquire about obtaining an updated video adapter driver to address this issue.

To install the ATI Rage II+ PCI video adapter driver from the Windows 98 CD-ROM, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display, click the Settings tab, and then click Advanced.
 * 3) On the Adapter tab, click Change.
 * 4) Click Next, and then click "Display a list of all the drivers in a specific location, so you can select the driver you want."
 * 5) Click Next, click Have Disk, and then click Browse.
 * 6) In the Drives box, click the CD-ROM drive that contains the Windows 98 CD-ROM.
 * 7) In the Folders box, double-click the Drivers folder, and then double- click the Display folder.
 * 8) Double-click the ATI folder, click OK, and then click OK.
 * 9) Click the ATI Rage II+ Pro video adapter driver, and then click OK.
 * 10) Click OK, and then click Next.
 * 11) Click Next, and then click Finish.
 * 12) Restart your computer.

Additional query words: HWDISHHS lockup highlight

Keywords: kbhardware kbprb KB194064

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.