Microsoft KB Archive/293064

= OL2002: Picture Does Not Appear in E-mail Forwarded Through the Internet =

Article ID: 293064

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q293064



This article discusses a Beta test product that is not yet announced or released publicly by Microsoft. Please feel free to familiarize yourself with this product, test it, and report problems to Microsoft.



SYMPTOMS
When you forward a picture in a Rich Text Format (RTF) message to another recipient's Internet e-mail address, the e-mail message arrives in Hypertext Markup Language (HTML) and the picture is missing. This behavior occurs when you use Word as your e-mail editor.



CAUSE
This behavior occurs because Word places the picture inside the RTF stream, where Outlook saves it as an attachment. When Outlook receives the e-mail, it looks for OLE attachments and objects in Transport Neutral Encapsulation Format (TNEF). However, Wordmail does not identify TNEF. In mail sent over the Internet, the RTF converts to HTML and the picture does not turn into an attachment.



WORKAROUND
To work around this behavior, configure the Internet mail option to send RTF messages as RTF instead of as HTML:
 * 1) In Outlook 2002, on the Tools menu, click Options, and then click the Mail Format tab.
 * 2) Click Internet Format, and then in the list, click Sending using Outlook Rich Text Format. Click OK, and then click OK to close the Options dialog box.
 * 3) Double-click the mail message that contains a picture, click Forward, and then click Send.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Because some e-mail clients do not handle TNEF encoding, use TNEF only if you are certain that the message recipient uses Windows Messaging, Microsoft Exchange Client, or Outlook.

TNEF is a Microsoft proprietary method for encoding RTF messages across the Internet. A TNEF-encoded message contains a plain text version of the message, an attachment that contains the RTF version, and any OLE objects such as pictures or other attachments. When a message containing TNEF information is received by a mail client that does not understand TNEF, an attachment named Winmail.dat is created. In some cases, the mail server strips out the TNEF and Winmail.dat information.

Keywords: kbbug kbpending KB293064

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