Microsoft KB Archive/909357

= The names of Japanese recipients are displayed as &quot;?????&quot; in a saved Outlook 2003 e-mail message =

Article ID: 909357

Article Last Modified on 11/21/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Service Pack 1
 * Microsoft Exchange Server 2003 Service Pack 2

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SYMPTOMS
When you view an e-mail message that was saved as an .msg file in Microsoft Office Outlook 2003, the names of Japanese recipients are displayed as &quot;?????.&quot;



CAUSE
This problem may occur if all the following conditions are all true:
 * The message contains the name of a Japanese user in the recipient list.
 * The message was sent by a Microsoft Outlook 2000 (Japanese) user.
 * The message was received and then saved as an .msg file by an Outlook 2003 (English) user.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Exchange Server 2003 Service Pack 2 (SP2)
Note If you are running Exchange Server 2003 Service Pack 1 (SP1) or the original release version of Exchange Server 2003, see the &quot;Exchange Server 2003 SP1 or the original release version of Exchange Server 2003&quot; section.

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 (SP2).

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Prerequisites
Because of file dependencies, this hotfix requires Exchange Server 2003 Service Pack 1 (SP1).

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Keywords: kbqfe kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB909357

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