Microsoft KB Archive/312769

= BUG: &quot;Internal Error 2744&quot; or &quot;Internal Error 2740&quot; Error Message When You Uninstall BizTalk Server 2002 =

Article ID: 312769

Article Last Modified on 1/4/2002

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APPLIES TO


 * Microsoft BizTalk Server 2002 Standard Edition

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This article was previously published under Q312769



SYMPTOMS
When you try to uninstall BizTalk Server 2002, you may receive one of the following error messages:

Internal Error 2744. LocalGroupDel_Tracking,

C:\WINNT\Installer\MSI528.tmp, /Silent /NoFail /Del

&quot;BizTalk Server Report Users&quot;

-or-

Internal Error 2740. Remove_XLANG_Pool_vbs_RB,

-2146828283



CAUSE
These error messages occur if you deleted the following local user groups from your computer:
 * BizTalk Server Report Users
 * BizTalk Server Administrators

The BizTalk Server 2002 uninstallation program tries to remove these user groups. If these groups are not available, the program generates the above-mentioned error messages.



RESOLUTION
To work around this problem, manually re-create the two groups as follows:
 * 1) Right-click My Computer, and then click Manage.
 * 2) Click to expand the Local Users and Groups node.
 * 3) Right-click Groups, and then click New Group.
 * 4) In the Group name text box, type BizTalk Server Report Users, and then click Create.
 * 5) Right-click Groups, and then click New Group.
 * 6) In the Group name text box, type BizTalk Server Administrators, and then click Create.
 * 7) Close the Computer Management dialog box.
 * 8) Run the BizTalk Server uninstallation program again.



STATUS
Microsoft has confirmed that this is a problem in Microsoft BizTalk Server 2002.

Additional query words: cannot uninstall BTS 2002

Keywords: kbbug kbnofix KB312769

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