Microsoft KB Archive/261601

= Video Does Not Work After Resuming from Hibernation =

Article ID: 261601

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q261601



SYMPTOMS
When you resume your computer from Hibernate mode on a computer that uses a VIA AGP controller, the computer may stop responding (hang) during the resume process.



CAUSE
This problem is caused by incomplete support for the VIA chip set in the Windows 2000 AGP drivers. The fix for this problem adds support for the VIA AGP chip set.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The following files are available for download from the Microsoft Download Center:

US English

Download Q261606_W2K_SP2_X86_EN.EXE now

Arabic

Download Q261606_W2K_SP2_X86_AR.EXE now

Chinese (Simplified)

Download Q261606_W2K_SP2_X86_CN.EXE now

Chinese (Traditional)

Download Q261606_W2K_SP2_X86_TW.EXE now

German

Download Q261606_W2K_SP2_X86_DE.EXE now

Hebrew

Download Q261606_W2K_SP2_X86_HE.EXE now

Japanese

Download Q261606_W2K_SP2_X86_JA.EXE now

Korean

Download Q261606_W2K_SP2_X86_KO.EXE now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:   Date        Time    Version        Size    File name -  08/29/2000  06:43p  5.0.2195.2104  22,416  Viaagp.sys



STATUS
Microsoft has confirmed that this is a problem in Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.



MORE INFORMATION
For additional information about what else is fixed by this package, click the article number below to view the article in the Microsoft Knowledge Base:

261606 Video Hangs When Running 3D Graphics Programs

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Keywords: kbhotfixserver kbqfe kbbug kbfix kbgraphxlinkcritical kbwin2000presp2fix KB261601

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