Microsoft KB Archive/818186

= XADM: Exchange System Manager Quits Unexpectedly When You Try to View the Message History from the Message Tracking Center =

Article ID: 818186

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you follow these steps on your Microsoft Exchange server to view the history of an e-mail message, Exchange System Manager may quit unexpectedly:
 * 1) In System Manager, you click Message Tracking Center.
 * 2) You click a sender and then click Find Now.
 * 3) In the results of that search, you open a message and then click Message History.
 * 4) In the Location row, you click an Exchange server.

Also, DCOM event ID 10009 may appear in the event log.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version     Size       File name --- 06-May-2003 18:23  6.0.6462.0     69,632  Ccmproxy.dll 06-May-2003 18:23  6.0.6462.0  2,109,440  Cdoexm.dll 06-May-2003 18:23  6.0.6462.0  8,466,432  Exadmin.dll 06-May-2003 18:24  6.0.6462.0  1,867,776  Exmgmt.exe 06-May-2003 18:24  6.0.6462.0     73,728  Inproxy.dll 06-May-2003 18:24  6.0.6462.0  2,969,600  Mad.exe 06-May-2003 18:23  6.0.6462.0  4,648,960  Maildsmx.dll 06-May-2003 18:24  6.0.6462.0     77,824  Pcproxy.dll 06-May-2003 18:24  6.0.6462.0     94,208  X400prox.dll

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB818186

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