Microsoft KB Archive/812574

= Wrong Font Is Used if the Office Preference Files Are Damaged =

Article ID: 812574

Article Last Modified on 1/10/2006

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APPLIES TO

 Microsoft Office X for Mac Standard Edition, when used with:  Microsoft Entourage X for Mac

 Microsoft Excel X for Mac

 Microsoft PowerPoint X for Mac

 Microsoft Word X for Mac</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you click Arial Black on the formatting palette, Arial Narrow may be chosen instead.

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CAUSE
This issue may occur if the Office preference files have become damaged.

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RESOLUTION
To resolve this issue:
 * 1) Double-click Macintosh HD.
 * 2) On the toolbar, click Home.
 * 3) Double-click the Library folder.
 * 4) Double-click the Preferences folder.
 * 5) Double-click the Microsoft folder.
 * 6) Drag the following files to the desktop:
 * 7) * Carbon Registration Database
 * 8) * Microsoft Component Preferences
 * 9) * Microsoft Office Settings (10)
 * 10) * Office Font Cache (10)
 * 11) * Word Font Substitutes
 * 12) * Word Settings (10)
 * 13) Start Word to rebuild the preference files. After the files have been rebuilt, you can put the preference files in the trash.

Additional query words: characters type off10 wdx entx xlx pptx wd10 ent10 xl10 ppt10 macintosh osx wrong incorrect swap swapped changed

Keywords: kbprb KB812574

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