Microsoft KB Archive/268240

= Problems Installing Windows Me with Norton Internet Security 2000 Family Edition Version 2.0 or 2.1 =

Article ID: 268240

Article Last Modified on 1/27/2007

-

APPLIES TO


 * Microsoft Windows Millennium Edition

-



This article was previously published under Q268240



SYMPTOMS
After your computer restarts for the first time during Windows Millennium Edition (Me) Setup, you may receive the following error message on a blue screen:

Windows

An error has occurred. To continue:

Press Enter to return to Windows, or

Press CTRL+ALT+DEL to restart your computer. If you do this, you will lose your unsaved information in all open applications.

NDISFILT(01) + 00000650 Error: 0E : 0028 : C14796F0



CAUSE
This issue can occur when you try to upgrade your Microsoft Windows 98-based computer that is running Norton Internet Security 2000 Family Edition version 2.0 or 2.1, and your computer is configured to log on to a network.



RESOLUTION
To work around this issue, use any of the following methods:

Method 1
After you receive the error message, unplug the network adapter cable, and then restart your computer by pressing the reset button or turning your computer off and then turning it on again. The Windows Me Media Sense feature detects the absence of the network cable, and does not load networking services. At this point, Windows Me Setup should complete normally.

Method 2
Start your computer in Safe Mode, uninstall Norton Internet Security 2000 Family Edition 2.0 or 2.1, and then restart your computer normally so Windows Me Setup can continue.

Method 3
To prevent this error message from occurring before you run Windows Me Setup, uninstall Norton Internet Security 2000 Family Edition 2.0 or 2.1 or update your installation of Norton Internet Security 2000 Family Edition 2.0 or 2.1 by using the LiveUpdate feature if it is available. For update instructions, please see the following Symantec Web site:

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2000020411153436

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb kbprod2web kbsetup KB268240

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.