Microsoft KB Archive/178418

= Encarta Err Msg: Could Not Start Another Application During Setup... =

Article ID: 178418

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 97 Standard Edition
 * Microsoft Encarta Encyclopedia 97 Deluxe Edition
 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q178418



SYMPTOMS
When you attempt to install Microsoft Encarta 97 Encyclopedia for Windows on a computer running Microsoft Windows 95/98, the Setup program may quit, and you may receive the following error message:

Could not Start Another Application During Setup. Run Setup Again.



CAUSE
This behavior can occur if the hardware or software of the IDE CD-ROM drive is not properly configured. This can occur for any of the following reasons:
 * The CD-ROM drive is not ATAPI 1.2 compliant.
 * The CD-ROM drive is slaved to the hard disk on a single IDE channel.



RESOLUTION
To resolve this issue, use the following methods:

Install Ios.vxd Update (Windows 95 only)
There is a problem in the Ios.vxd file that may cause excessive seeks on data requests from the CD-ROM drive if your computer is configured to use protected-mode IDE drivers and the IDE CD-ROM drive is configured as the slave device on an IDE channel. Microsoft has released an updated version of the Ios.vxd file that corrects this problem.

NOTE: Microsoft Windows 98 includes the updated version of the Ios.vxd file.

The following file is available for download from the Microsoft Download Center:

Iosupd.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. To install the updated Ios.vxd file:
 * 1) Download the Iosupd.exe file to an empty folder.
 * 2) In My Computer or Windows Explorer, double-click the Iosupd.exe file that you downloaded in step 1.
 * 3) Follow the instructions on the screen to install the updated Ios.vxd file.

If the issue continues to occur, proceed to the next method.

Enable Real-Mode Drivers and Disable Protected-Mode Drivers
CAUTION: Although this method can resolve the issue, it may also cause problems when you use other Windows programs. If you encounter problems with other Windows programs, undo these changes and then restart the computer.

If the above method does not resolve the issue or if you are using Windows 98, configure the computer to use real-mode MS-DOS drivers for the CD-ROM drive, and then disable the protected-mode Windows drivers for the IDE channel that controls the CD-ROM drive. To do this:  Install or enable real-mode CD-ROM drivers on your computer. For more information about how to obtain, install, or configure real-mode CD-ROM drivers, consult the documentation included with the CD-ROM drive, or contact the manufacturer of your CD-ROM drive. Disable the protected-mode IDE (Hard Disk) controller that controls the CD-ROM drive in Windows. To do this:  Click Start, point to Settings, and then click Control Panel. Double-click System. On the Device Manager tab, click the plus sign (+) next to Hard Disk Controllers to expand the branch. Click Secondary IDE Controller, and then click Properties.

If Secondary IDE Controller is not listed, then click the second Standard IDE Controller, and then click Properties.</li> On the General tab, click to clear the Original Configuration (Current) check box, or click to select the Disable In This Hardware Profile check box, and then click OK.</li> Click Close.</li> When you are prompted to restart the computer, click Yes.</li></ol> </li> Contact the manufacturer of your CD-ROM drive to inquire if you need to install a firmware update to bring your CD-ROM drive into full compliance with the ATAPI 1.2 specification.</li> Contact your hardware manufacturer for more information about how to troubleshoot the IDE hardware configuration on your computer.</li></ol>

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MORE INFORMATION
NOTE: This article only addresses the above error message on a computer configured with Windows 95/98. If you receive the above error message on a computer configured with Microsoft Windows 3.1 or Microsoft Windows for Workgroups 3.11, please refer to the following article in the Microsoft Knowledge Base: For additional information about how to configure real-mode CD-ROMdrivers, click the article number below to view the article in the Microsoft Knowledge Base:

135174 Cannot Access CD-ROM Drive from MS-DOS Mode or Command Prompt

For additional information about how to configure an IDE (ATAPI) CD-ROM drive in Windows, please query on the following words in the Microsoft Knowledge Base: <pre class="fixed_text">  CD-ROM and Win and IDE or ATAPI

Additional query words: 1997 multi media multimedia multi-media mmtitles mm

Keywords: kbdownload kbenv kberrmsg kbfile kbprb KB178418

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