Microsoft KB Archive/329916

= OL2002: &quot;Error 0x800ccc0f: Connection to the Server Was Interrupted&quot; Error Message When You Try to Send or Receive an E-Mail Message =

PSS ID Number: 329916

Article Last Modified on 11/11/2002

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The information in this article applies to:


 * Microsoft Outlook 2002

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This article was previously published under Q329916



SYMPTOMS
When you try to send or receive an e-mail message in Outlook 2002, you may receive an error message similar to the following:

Error 0x800ccc0f: Connection to the server was interrupted.



CAUSE
This problem may occur if you have an antivirus e-mail protection utility enabled, which checks the mail as it comes in from your Post Office Protocol (POP) server.



RESOLUTION
To resolve this problem, disable the antivirus e-mail protection utility, and then manually add the POP server name in the E-mail Accounts dialog box in Outlook. To manually add the POP server setting, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click E-mail Accounts.
 * 3) Click View or change existing e-mail accounts, and then click Next.
 * 4) In the E-mail Accounts dialog box, click Add.
 * 5) Click POP3, and then click Next.
 * 6) Type the correct information for your POP3 mail server, and then click Next.
 * 7) Click Finish.

Keywords: kbprb KB329916

Technology: kbOutlook2002 kbOutlook2002Search kbOutlookSearch kbZNotKeyword3

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