Microsoft KB Archive/296451

= Exchange System Manager error message viewing the properties of a public folder =

Article ID: 296451

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q296451





SYMPTOMS
When you attempt to retrieve client permissions of a public folder in Microsoft Exchange Server, you may receive the following error message:

The information store could not be opened. The Logon to the Microsoft Exchange server computer failed.

MAPI 1.0 ID no: 80040111-0286-00000000

ID no: C1050000 Exchange System Manager



CAUSE
This problem can occur if the last server in that public folder's replica list is unavailable or cannot be contacted by the computer that is running the Exchange System Manager.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Component: Administrator

To resolve this problem, obtain the latest service pack for Exchange 2000 Server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in Exchange 2000 Server. This problem was first corrected in Exchange 2000 Server Service Pack 3.



MORE INFORMATION
The hotfix that is described in this article can safely be applied to Exchange 2000 Server.

Additional query words: ESM exch2kp2w XADM

Keywords: kbhotfixserver kbbug kberrmsg kbexchange2000presp2fix kbfix kbqfe KB296451

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