Microsoft KB Archive/132532

“ACMESETUP Caused an Illegal Instruction in KRNL386.EXE…”

PSS ID Number: Q132532 Article last modified on 05-16-1998

windows:4.0,4.0a,4.0c

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft PowerPoint for Windows, versions 4.0, 4.0a, and 4.0c Microsoft Windows operating system versions 3.1 and 3.11 == Microsoft Windows for Workgroups, versions 3.1 and 3.11 == 

= SYMPTOMS =

When you run PowerPoint Setup, you may get the following error message:

ACMESETUP has caused an illegal instruction in KRNL386.EXE at 001:6c4f

= CAUSE =

This error occurs when you are running Vshield virus protection by McAffee Associates.

= RESOLUTION =

Disable Vshield before running PowerPoint Setup. To do this:

  In Program Manager, click Run on the File menu.   Type the following in the Command Line box and then click OK: sysedit   The System Configuration Editor will start. Look in your Autoexec.bat, Config.sys, System.ini, and Win.ini files for any lines that refer to Vshield. When you find them, disable them by doing the following:   In Autoexec.bat, insert “REM” (without the quotation marks) at the beginning of each line that refers to Vshield. </li>  In Config.sys, Win.ini, and System.ini, insert a semicolon at the beginning of each line that refers to Vshield. </li></ol> </li>  Save any files you modified, quit Windows, and restart your computer. </li></ol>

NOTE: Vshield must be installed manually and can be installed in many ways. This is why these instructions are not more specific.

If you run PowerPoint Setup again, it should run successfully.

The Vshield product discussed here is manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding this product’s performance or reliability.

= Additional query words: 4.00 4.00a 4.00c gpf general protection fault =

Keywords : kberrmsg kbsetup Version : windows:4.0,4.0a,4.0c Platform : WINDOWS Hardware : x86 Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.