Microsoft KB Archive/273773

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WMI/WDM Provider Hangs with Large Data Blocks

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Q273773

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The information in this article applies to:


 * Windows Management Instrumentation, version 1.5, on platform(s):
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
The &quot;Winmgmt&quot; process stops responding (hangs) when a data block that is larger than 514 bytes is sent to a Windows Driver Model (WDM) device driver by using the WMI/WDM provider (Wmiprov.dll).

RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, please see the following article in the Microsoft Knowledge Base:

"Q260910 How to Obtain the Latest Windows 2000 Service Pack" The English version of this fix should have the following file attributes or later:

  Date        Time      Version       Size     File name    Platform --  10/12/2000  17:23:52  1.50.1085.32  110,660  Wmiprov.dll  x86

Using the Hotfix Installer
NOTE: You can use this method only for Intel-based computers with Windows 2000 installed.


 * 1) Copy the hotfix file (Q273773.exe) to a local folder on your computer or to a share on your network.
 * 2) Run the Q273773.exe file and follow the directions.
 * 3) Restart your computer.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

Additional query words: wmi

Keywords : kbenv kbtool kbWin2000SP2Fix

Issue type : kbbug

Technology : kbWMISearch kbAudDeveloper