Microsoft KB Archive/181887

= XL97: Cannot Shut Down Windows While Excel Viewer is Running =

Article ID: 181887

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Excel Viewer 97

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This article was previously published under Q181887





SYMPTOMS
When you attempt to shut down or restart your computer, the computer does not shut down or restart as expected.



CAUSE
This problem will occur if the Microsoft Excel 97 Viewer is running when you attempt to shut down or restart your computer. When you attempt to shut down or restart your computer, all other programs may be closed, but the Excel 97 Viewer will remain open.



WORKAROUND
To work around the problem, close the Excel 97 Viewer before you attempt to shut down or restart your computer.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: shutdown exit close quit cannot cant can't stop winnt win95 CRTL

Keywords: kbhotfixserver kbqfe kbbug kbfix KB181887

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