Microsoft KB Archive/258815

= Wave Audio Volume Is Unexpectedly Raised =

Article ID: 258815

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Bookshelf 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q258815



SYMPTOMS
When you open or close Encarta Explorer in Microsoft Encarta Encyclopedia 2000, the volume level of Wave Audio and Wave/Direct Sc sounds is unexpectedly raised.



CAUSE
This behavior can occur if a Creative Labs SoundBlaster Live! sound card is installed in your computer.



RESOLUTION
To work around this issue, reduce the volume level:
 * 1) Double-click the Volume Control icon on the taskbar.
 * 2) Under Wave Balance or Wave/Direct Sc Balance, move the Volume slider down to reduce the volume level.
 * 3) Close the Volume Control dialog box.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi mult-media media mm ee2k maximum loud

Keywords: kbprb kbsound KB258815

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