Microsoft KB Archive/920867

= Error message when you import a catalog in Commerce Server 2007 on a Windows XP-based computer: &quot;The product catalog was not imported successfully&quot; =

Article ID: 920867

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Commerce Server 2007 Developer Edition

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SYMPTOMS
When you use Microsoft Commerce Server 2007 Catalog Manager to import a catalog on a Microsoft Windows XP-based computer, you may receive the following error message in the Import Product Catalog dialog box:

Exception: An error occurred on the server during your operation. Try the operation again or contact your administrator if the error persists. The details of the error are captured in the event log on the server.

Task to be completed:

The product catalog was not imported successfully.

Additionally, the following event is logged in the Application log: Event Type: Error

Event Source: Commerce Server Web Services

Event Category: None

Event ID: 1

Date:

Time:

User:

Computer:

Description:

An exception occurred in the 'CatalogWebService' Web service. Exception details follow:

System.ArgumentException: Value does not fall within the expected range.

Server stack trace:

at Microsoft.CommerceServer.Catalog.ICatalogImport.WebServiceImport(String siteName, Guid token, Boolean inventoryImport, String importOptionsXml, Boolean ignoreInventorySystem, String userName, String authorizationPolicyPath)

at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at Microsoft.CommerceServer.Catalog.ICatalogImport.WebServiceImport(String siteName, Guid token, Boolean inventoryImport, String importOptionsXmsl, Boolean ignoreInventorySystem, String userName, String authorizationPolicyPath)

at Microsoft.CommerceServer.Catalog.Internal.CatalogServerContextBase.Import(Guid token, ImportOptions importOptions)

For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
This problem occurs because of an impersonation problem in Windows XP.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB920867

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