Microsoft KB Archive/257339

= OL2000: Toolbar Settings May Not Persist in a Message When You Use Word As Your E-mail Editor =

Article ID: 257339

Article Last Modified on 5/20/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q257339



SYMPTOMS
If you use Microsoft Word as your e-mail editor, the toolbar settings in a new message may not persist.



CAUSE
This behavior occurs if the following two circumstances are true:
 * You use Word as your e-mail editor.
 * You use the Microsoft Outlook Rich Text format.



RESOLUTION
If you want to use Word as your e-mail editor, you must use either plain text format or Hypertext Markup Language (HTML) format, or the following workaround:
 * 1) Quit Outlook.
 * 2) Start Microsoft Word.
 * 3) In Word, customize the toolbars.
 * 4) Start Outlook.
 * 5) To create a new message in Rich Text Format click File, and then click New.

The toolbars settings should now display in Outlook.

