Microsoft KB Archive/183423

= Dr.Watson Error When Renaming Printers Remotely on Windows NT 3.51 =

Article ID: 183423

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q183423



SYMPTOMS
After you remotely rename a printer on a server running Windows NT 3.51 from a server running Windows NT 4.0 using a remote printer folder, Printman.exe will display a Dr. Watson access violation (0xc0000005) error message.



CAUSE
The GUI of the Printers folder on Windows NT Server 4.0 and Workstation 4.0 allows up to a 260-character string for a printer name. If the name of a printer that exists on a Windows NT 3.51 server is changed remotely to a name that contains more then the 259 character limit, Printman.exe and Spoolss.exe on the Windows NT 3.51 server will display a Dr. Watson message.

If you remotely change the printer name for a printer that exist on Windows NT 4.0 to the maximum amount of characters that the GUI allows (260), the name will be truncated to 259 characters. This problem does not occur on Windows NT 4.0.



RESOLUTION
To work around this problem, avoid typing in the maximum amount of 260 characters when renaming printers through a remote printer folder.



STATUS
Microsoft has confirmed this to be a problem in Windows NT versions 3.51 and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug KB183423

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