Microsoft KB Archive/317908

= XADM: Inter-Site Message Tracking May Stop Responding in the Exchange Administrator Program =

Article ID: 317908

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q317908



SUMMARY
While tracking messages from one Microsoft Exchange Server 5.5 site to another, the Microsoft Exchange Administrator program may appear to stop responding.



MORE INFORMATION
Message tracking for Exchange Server 5.5 is server message block (SMB)-based traffic. When you track a message from one site to another, the local tracking Exchange Server computer opens a network connection to the remote Exchange Server computer's message tracking folder, and then copies all of the message tracking logs over the network.

The default location for Exchange Server 5.5 message tracking logs is C:\Exchsrvr\Tracking.log.

You can specify which message tracking logs are copied by indicating the number of days that you want to track:
 * 1) In the Microsoft Exchange Administrator program, on the Tools menu, click Track Message.
 * 2) In the Select Message to Track dialog box, click a number of days to track in the Look back box.

NOTE: Specifying zero (0) days causes the Exchange Server computer to copy all of the message tracking logs from the remote server. This may cause significant network traffic and it may cause the tracking Exchange Server computer to run low on resources and become unresponsive. If your Exchange Server computer becomes unresponsive, use Microsoft Task Manager to end the task for the Microsoft Exchange Administrator program. This stops the tracking process and returns the Exchange Server computer to a typical operational state.

You can also perform a Network Monitor trace throughout the tracking process to see the tracking logs being copied over from the source server to the destination server.

The following frames from a sample Network Monitor trace indicate the SMB communication between two Exchange Server computers that are copying tracking logs: 285 14.421875 TESTDC1 TESTDC2 SMB C tree connect and X, Share = \\TESTDC2\TRACKING.LOG 286 14.421875 TESTDC2 TESTDC1 SMB R tree connect 287 14.421875 TESTDC1 TESTDC2 SMB C NT create and X, File = \20020429.log 288 14.421875 TESTDC2 TESTDC1 SMB R NT create and X, FID = 0x800e 289 14.437500 TESTDC2 TESTDC1 SMB R read and X, Read 0xa000 The following text is a sample of the stub data from Frame 285:

00070: 00 00 00 00 A0 43 3D 55 53 3B 41 3D 20 3B 50 3D   .... C=US;A= ;P= 00080: 54 41 5A 3B 4C 3D 54 41 5A 44 43 31 2D 30 32 30   TEST;L=TESTDC1-020 00090: 34 32 35 31 37 35 34 33 33 5A 2D 37 09 30 09 32   425175433Z-7.0.2 000A0: 30 30 32 2E 34 2E 32 39 20 31 38 3A 35 30 3A 34   002.4.29 18:50:4 000B0: 37 09 09 2F 4F 3D 54 41 5A 2F 4F 55 3D 42 41 43   7../O=TEST/OU=BAC 000C0: 4B 42 4F 4E 45 2F 43 4E 3D 43 4F 4E 46 49 47 55   KBONE/CN=CONFIGU 000D0: 52 41 54 49 4F 4E 2F 43 4E 3D 53 45 52 56 45 52   RATION/CN=SERVER 000E0: 53 2F 43 4E 3D 54 41 5A 44 43 31 2F 43 4E 3D 4D   S/CN=TESTDC1/CN=M 000F0: 49 43 52 4F 53 4F 46 54 20 4D 54 41 09 09 2F 6F   ICROSOFT MTA../o 00100: 3D 54 41 5A 2F 6F 75 3D 42 41 43 4B 42 4F 4E 45   =TEST/ou=BACKBONE 00110: 2F 63 6E 3D 43 4F 4E 46 49 47 55 52 41 54 49 4F   /cn=CONFIGURATIO 00120: 4E 2F 63 6E 3D 53 45 52 56 45 52 53 2F 63 6E 3D   N/cn=SERVERS/cn= 00130: 54 41 5A 44 43 31 2F 63 6E 3D 4D 49 43 52 4F 53   TESTDC1/cn=MICROS 00140: 4F 46 54 20 44 53 41 09 30 09 31 34 39 37 09 30   OFT DSA.0.1497.0 00150: 09 30 09 09 31 0A 2F 6F 3D 54 41 5A 2F 6F 75 3D   .0..1./o=TEST/ou= 00160: 4D 49 58 45 44 2F 63 6E 3D 43 4F 4E 46 49 47 55   MIXED/cn=CONFIGU 00170: 52 41 54 49 4F 4E 2F 63 6E 3D 53 45 52 56 45 52   RATION/cn=SERVER 00180: 53 2F 63 6E 3D 54 41 5A 44 43 32 2F 63 6E 3D 4D   S/cn=TESTDC2/cn=M 00190: 49 43 52 4F 53 4F 46 54 20 44 53 41 0A 0A 43 3D   ICROSOFT DSA..C= 001A0:  55 53 3B 41 3D 20 3B 50 3D 54 41 5A 3B 4C 3D 54   US;A= ;P=TEST;L=T 001B0: 41 5A 44 43 31 2D 30 32 30 34 32 36 30 30 31 35   ESTDC1-0204260015 001C0: 30 30 5A 2D 37 09 30 09 32 30 30 32 2E 34 2E 32   00Z-7.0.2002.4.2 001D0: 39 20 31 38 3A 35 30 3A 34 37 09 09 2F 4F 3D 54   9 18:50:47.. Microsoft recommends that you perform message tracking locally on the Microsoft Exchange Server computer that contains the message tracking logs that you want to track.

Additional query words: track admin slow lock unresponsive response hang netmon

Keywords: kbinfo KB317908

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