Microsoft KB Archive/187398

= Error Message: Driver Already Installed Ref 00-02-00-00- 0000 =

Article ID: 187398

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q187398



SYMPTOMS
When you start the Microsoft Backup tool in Windows 98, you may receive the following error message:

Driver already installed Ref 00-02-00-00-0000.

After Microsoft Backup starts, you may receive the following error message:

No device found

Also, backup devices in your computer may not work correctly, and running the Add New Hardware wizard may not correctly detect your backup device or devices.



CAUSE
This issue can occur if Seagate Direct Tape Access version 2.0 or 3.0 is installed on your computer.



RESOLUTION
To work around this issue, uninstall Seagate Direct Tape Access version 2.0 or 3.0, or uninstall Microsoft Backup in Windows 98. For information about how to uninstall Seagate Direct Tape Access version 2.0 or 3.0, see the documentation included with Direct Tape Access, or contact Seagate. To uninstall Microsoft Backup in Windows 98, use the following steps:


 * 1) Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
 * 2) Click the Windows Setup tab, click System Tools (the words, not the check box), click Details, click the Backup check box to clear it, and then click OK.
 * 3) Follow the instructions on the screen to finish uninstalling Backup.



MORE INFORMATION
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98

Keywords: kb3rdparty kberrmsg kbprb KB187398

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