Microsoft KB Archive/812047

= The Microsoft Exchange Information Store service crashes when you send an HTML message to a server that is running Exchange 2000 Server =

Article ID: 812047

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you send an HTML message to a server that is running Microsoft Exchange 2000 Server, the Microsoft Exchange Information Store service on the Exchange server crashes.



Cumulative update information
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time    Version      Size        File name --  23-Dec-2002   07:18   6.0.6389.0   3,915,776   Cdoex.dll 23-Dec-2002  07:18   6.0.6389.0   3,567,616   Excdo.dll 23-Dec-2002  07:04   6.0.6389.0     258,048   Exmime.dll 23-Dec-2002  07:08   6.0.6389.0   1,691,648   Exoledb.dll 23-Dec-2002  06:26   6.0.6389.0   2,260,992   Mdbmsg.dll 23-Dec-2002  06:00   6.0.6389.0      32,768   Mdbrole.dll 23-Dec-2002  07:03   6.0.6389.0   4,591,616   Store.exe

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbexchstore kbqfe kbfix kbexchange2000presp4fix kbbug KB812047

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