Microsoft KB Archive/886056

= Software metering reports may be discarded if your computer cannot connect to the Management Point relay endpoint for more than one week in Systems Management Server 2003 =

Article ID: 886056

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
Software metering reports may be discarded if your computer cannot connect to the Management Point relay endpoint for more than one week in Microsoft Systems Management Server (SMS) 2003.



CAUSE
This issue occurs if the default Report Timeout value for the Software Metering Agent is set to 604,800 seconds (seven days). When the client is offline or when it cannot contact the Management Point for more than 604,800 seconds, the metering reports are discarded.

Note You can see the Report Timeout value in the SMS\Install.map file in the root of the Systems Management Server install directory.



RESOLUTION
To resolve this problem, obtain and install the latest service pack for SMS 2003. For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How to obtain the latest Systems Management Server 2003 service pack



WORKAROUND
To work around this problem, increase the metering report timeout value in the Install.map file.

To do this, follow these steps:  Open the SMS\install.map file in Notepad. Locate the following line in the file:

PROPERTY <>

Note 604800 is the timeout value in seconds. Replace 604800 with a new value.

For example, change the value so that the property appears as follows:

PROPERTY <>

Note 4,838,400 seconds equals eight weeks. Save the Install.map file.</li></ol>

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STATUS
This behavior is by design.

Keywords: kbsms2003bug kbsms2003spfix kbprb KB886056

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