Microsoft KB Archive/63372

PRB: Cannot Access Users Portion of LAN Manager Accounts Menu ID Number: Q63372

2.00 OS/2

Summary:

SYMPTOM After installing OS/2 LAN Manager version 2.0 and OS/2 version 1.21, the Users option on the Accounts menu may not be accessible to set up a new administrative account.

After logging on as ADMIN PASSWORD, entering NET ADMIN, and receiving a pop-up message stating that you have administrative privileges, the following error may be returned when trying to check the information on your account:

NET2227: The user account system has not been started CAUSE The user account system (UAS) can be started as long as a good copy of the database file (NET.ACC) is present. Once the UAS is running (it is started by the workstation), accounts can be added or deleted, regardless of the server role.

If share-level security was chosen at install time, NET.ACC was renamed to NETACC.BKP; hence, the workstation is unable to start the UAS. This should be indicated in the error log with the following error messages:

NET3166: Error trying to start the UAS NET3190: A Netwksta internal error occurred CloseRef:ActiveCnt going negative. WORKAROUND To work around this problem, rename NETACC.BKP to NET.ACC in the directory and then restart the workstation.

Additional reference words: 2.00