Microsoft KB Archive/297305

= Video Driver Error Message When You Install or Upgrade to Windows 2000 =

Article ID: 297305

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q297305



SYMPTOMS
After you install or upgrade to Windows 2000, you may receive the following error message:

STOP B4 error, VIDEO_DRIVER_FAILED_TO_LOAD



CAUSE
This behavior can occur if the VgaSave service is not set to SERVICE_SYSTEM_START or if one of the following files is missing or becomes corrupted:

%SystemRoot%\System32\Vga.dll

%SystemRoot%\System32\Vga.drv



RESOLUTION
To resolve this behavior, make sure that the VgaSave service is set to SERVICE_SYSTEM_START and then, if necessary, replace the Vga.dll and Vga.drv files:  Start the computer by using the Windows 2000 Setup floppy disks or the Windows 2000 CD-ROM. At the &quot;Welcome to Setup&quot; screen, press R to repair, and then press C to start the Recovery Console. Enter the number for the appropriate Windows 2000 installation, and then type the Administrator account password. At the Recovery Console prompt, to view the status of the VgaSave service, type listsvc, and then press ENTER.  If the VgaSave service is not set to SERVICE_SYSTEM_START, at the Recovery Console prompt, type enable vgasave SERVICE_SYSTEM_START, and then press ENTER. If the VgaSave service is already set to SERVICE_SYSTEM_START, replace the missing or corrupted drivers. At the Recovery Console prompt, type copy :, and then press ENTER. For example:

copy cd-rom:\i386\vga.sy_ c:\winnt\system32

Files are automatically expanded when the system copies them.

 </li> To quit the Recovery Console, type exit, and then press ENTER.</li></ol>

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MORE INFORMATION
For additional information about Recovery Console, click the article number%2 below to view the article%2 in the Microsoft Knowledge Base:

229716 Description of the Windows 2000 Recovery Console

Keywords: kbenv kberrmsg kbprb KB297305

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