Microsoft KB Archive/926238

= You may receive a Stop error message on a Windows XP-based computer that has the ConnectMultiplePorts registry entry configured: &quot;Stop 0x7E&quot; =

Article ID: 926238

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
On a Microsoft Windows XP-based computer that has the ConnectMultiplePorts registry entry configured, you may receive a Stop error message that resembles the following:

Stop 0x0000007E

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Note The  values may vary.



CAUSE
This problem may occur on a portable computer that is a Microsoft Systems Management Server (SMS) 2003 client. Additionally, this SMS client uses the ConnectMultiplePorts registry entry. The kbstuff filter driver that is included with the SMS client tools is known to block extended function keys unless the ConnectMultiplePorts registry entry is enabled for the kbdclass driver. The ConnectMultiplePorts registry entry can be configured so that more than one device can be used in two different modes.



RESOLUTION
There are two methods to resolve this problem.

Method 1
Disable the ConnectMultiplePorts registry entry in the registry. For more information about how to configure the ConnectMultiplePorts registry entry in the registry, click the following article number to view the article in the Microsoft Knowledge Base:

102990 Device Driver Entries, PART 3--Mouse/Keyboard Driver

Method 2
Apply the hotfix that is mentioned in this Knowledge Base article.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Winx64 Windowsx64 64bit 64-bit BugCheck

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kbhotfixserver kbqfe kbexpertiseinter KB926238

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