Microsoft KB Archive/178174

= XL98: Cannot Activate Dialog Box When MS Excel Help Is Visible =

Article ID: 178174

Article Last Modified on 9/11/2002

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APPLIES TO


 * Microsoft Excel 98 for Macintosh

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This article was previously published under Q178174



SYMPTOMS
In Microsoft Excel 98 Macintosh Edition, if you click anywhere in the program, including a dialog box, while the MS Excel Help window is displayed on the screen, the computer beeps and nothing happens.



CAUSE
This problem may occur when the following conditions are true:  You display the MS Excel Help window by clicking Contents And Index on the Help menu. -and-

  You then switch to Microsoft Excel and click a menu item that displays a dialog box that is part of an add-in. For example, you click a menu command associated with the dialog boxes in the following table.      Menu command                       Dialog box -

View > Report Manager             Report Manager Tools > AutoSave                  AutoSave Tools > Solver                    Solver Parameters Tools > Data Analysis             Data Analysis Tools > Wizard > Lookup           Lookup Wizard Tools > Wizard > Conditional Sum  Conditional Sum Wizard Tools > Wizard > File Conversion  File Conversion Wizard

-and-

 While the dialog box is visible on the screen, you switch to the MS Excel Help window, and then click either the dialog box or anywhere else in Microsoft Excel.



RESOLUTION
To resolve this problem, close the MS Excel Help window. After you close the Help window, Microsoft Excel works correctly.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: XL98 freezes hangs locks up

Keywords: kbbug KB178174

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