Microsoft KB Archive/828355

= Microsoft Message Queuing Service May Not Start if Windows 2000 Server Remote Access Is Configured Incorrectly =

Article ID: 828355

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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SYMPTOMS
The Microsoft Message Queuing Service may not start if the Microsoft Windows 2000 Server remote access is not configured correctly.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version         Size     File name 11-Sep-2003 17:12  5.0.2195.6738   417,552  Oakley.dll 11-Sep-2003 17:12  5.0.2195.6800    58,128  Rasman.dll 11-Sep-2003 17:12  5.0.2195.6817   153,872  Rasmans.dll 11-Sep-2003 17:12  5.0.2195.6738    54,032  Rastapi.dll



WORKAROUND
To work around the problem without installing the hotfix, you must correct the remote access/Telephony API (TAPI) configuration. To do this, use the Netset.exe tool to add the Layer 2 Tunneling Protocol (L2TP) and the Point-to-Point Tunneling Protocol (PPTP). For additional information about the Netset.exe tool, click the following article number to view the article in the Microsoft Knowledge Base:

268781 Description of the Netset.exe Tool from the Windows 2000 Resource Kit

The typical Netset.exe answer file that includes L2TP and PPTP might look similar to the following code. Notice that the L2TP and PPTP entries are listed under Protocols and Parameters. [UserData] ComputerName=ComputerName [Networking] InstallDefaultComponents=Yes

[NetAdapters] Adapter1=params.Adapter1 [params.Adapter1] INFID=*

[NetClients] MS_MSClient=params.MS_MSClient

[NetServices] MS_SERVER=params.MS_SERVER

[NetProtocols] MS_PPTP=params.MS_PPTP MS_L2TP=params.MS_L2TP MS_TCPIP=params.MS_TCPIP [params.MS_PPTP] [params.MS_L2TP] [params.MS_MSClient]

[params.MS_TCPIP] AdapterSections=params.MS_TCPIP.Adapter1

[params.MS_TCPIP.Adapter1] SpecificTo=Adapter1 DHCP=No IPAddress= DefaultGateway= SubnetMask= DNSServerSearchOrder=,  WINS=Yes WINSServerList=, NetBIOSOptions=1



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Microsoft Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbhotfixserver KB828355

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