Microsoft KB Archive/223800

Zone Err Msg: Pages Are Unavailable or Images Are Missing

PSS ID Number: Q223800 Article last modified on 07-28-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 == MSN Gaming Zone == 

= SYMPTOMS =

When you use the MSN Gaming Zone, you may receive an error message stating that a page is no longer available, that you are unable to connect to the page, or that images are missing from the page.

= CAUSE =

This behavior can occur if pages stored in the Temporary Internet Files folder on your computer refer to outdated MSN Gaming Zone files.

= RESOLUTION =

To resolve this issue, empty the Temporary Internet Files folder. To do this, use the appropriate method for your Web browser.

Microsoft Internet Explorer 4.x and Later:


 * 1) On the View menu (Internet Explorer 4.x) or Tools menu (Internet Explorer 5.0), click Internet Options.
 * 2) Click Delete Files under Temporary Internet Files, and then click Yes or OK.
 * 3) Click Settings, and then click View Files.
 * 4) In the Temporary Internet Files window, click the Internet Address column heading to sort the files by Internet address.
 * 5) In the File column, search for files beginning with “Cookie:” and with an Internet address containing “zone.msn.”
 * 6) Click each file you find in step 5, press the DELETE key, and then click Yes.
 * 7) Close the Temporary Internet Files window.
 * 8) Click OK, and then click OK again.

If the issue continues to occur:


 * 1) On the View menu (Internet Explorer 4.0) or Tools menu (Internet Explorer 5.0), click Internet Options.
 * 2) Click Settings.
 * 3) Click “Every time you start Internet Explorer” under “Check for newer versions of stored pages.”
 * 4) Click OK, and then click OK again.
 * 5) Quit and then restart Internet Explorer.
 * 6) Connect to the Zone.

Netscape Navigator 4.0 or Later:


 * 1) On the Edit menu, click Preferences.
 * 2) Click Clear History under History, and then click OK.
 * 3) In the Category pane, double-click Advanced.
 * 4) Click Cache, click Clear Memory Cache, and then click OK.
 * 5) Click Clear Disk Cache, click OK, and then click OK again.

If the issue continues to occur:


 * 1) On the Edit menu, click Preferences.
 * 2) In the Category pane, double-click Advanced.
 * 3) Click Cache, and then click “Once per session” under “Document in cache is compared to document on Network.”
 * 4) Click OK.
 * 5) Quit and then restart Netscape.
 * 6) Connect to the Zone.

= MORE INFORMATION =

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: igz mgz lost msngz

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========================================================= Keywords : kbenv kberrmsg igz kbimu msgame kbfaq Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.