Microsoft KB Archive/253708

= IntelliPoint: Cannot Install IntelliPoint Software on a Windows 2000 System =

Article ID: 253708

Article Last Modified on 7/6/2007

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APPLIES TO


 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliPoint 1.0
 * Microsoft IntelliPoint 1.1
 * Microsoft IntelliPoint 2.0
 * Microsoft IntelliPoint 2.1
 * Microsoft IntelliPoint 2.2
 * Microsoft IntelliPoint 3.0
 * Microsoft IntelliPoint 3.1
 * Microsoft Windows 2000 Standard Edition
 * Microsoft Optical Mouse
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 2.0

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This article was previously published under Q253708



SYMPTOMS
When you try to install the Microsoft IntelliPoint software, you may receive the following error message:

Setup did not detect Windows 95, Windows 98, or Windows NT 4.0 Service Pack 3.0 or later running on your computer. Refer to the product packaging for Microsoft IntelliPoint system requirements.

When you click OK, IntelliPoint Setup quits unexpectedly.



CAUSE
This behavior can occur if the following conditions are true:
 * You are trying to install the IntelliPoint software on a Microsoft Windows 2000-based computer.
 * You are trying to install Microsoft IntelliPoint software version 3.1 or earlier.



RESOLUTION
To resolve this issue, download and install the latest version of the IntelliPoint software. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

Additional query words: 1.00 1.10 2.00 2.10 2.20 3.00 3.10 intelli point mouse win2k pointing device

Keywords: kberrmsg kbhardware kbsetup kbprb KB253708

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