Microsoft KB Archive/316493

= Zoo Tycoon Error Message: &quot;Z00demo.exe has encountered a problem and needs to close.&quot; =

Article ID: 316493

Article Last Modified on 11/17/2007

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APPLIES TO


 * Microsoft Zoo Tycoon

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This article was previously published under Q316493



SYMPTOMS
If you try to run Microsoft Zoo Tycoon or the Microsoft Zoo Tycoon Demo, you may receive the following error message:

Zoo Tycoon Executable has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click click here, a dialog box is displayed. It contains the following information about the error:

Error Signature

AppName:  AppVer: 10.10.0.x ModName: ddraw.dll

ModVer:  Offset 

where  is zoo.exe or zoodemo.exe

where  is a version number less than 4.8.0.400

where  is any value



CAUSE
This issue occurs when DirectX 8.0a or later is not installed on your computer.



RESOLUTION
To correct this issue, install Microsoft DirectX 8.0a or later.

To install Microsoft DirectX, download the latest version of DirectX from the following Microsoft Web site:

http://www.microsoft.com/windows/directx/default.mspx

For additional information about how to obtain the latest version of DirectX, click the article number below to view the article in the Microsoft Knowledge Base:

179113 How to Download and Install DirectX

Additional query words: DDRAW.DLL!DirectDrawClassFactory_CreateInstance

Keywords: kbprb kbprod2web KB316493

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