Microsoft KB Archive/222930

= Two TCP/IP Instances Are Installed to Dial-Up Network Adapter on Windows 98 =

Article ID: 222930

Article Last Modified on 10/19/2005

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APPLIES TO


 * Microsoft Internet Explorer Administration Kit 4.01a Service Pack 1

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This article was previously published under Q222930



SYMPTOMS
When you run the connection manager for the first time on a clean Windows 98 computer, two instances of TCP/IP are installed and bound to the Dial-Up Network Adapter. This problem only occurs on Windows 98 computers that do not have a Dial-Up Network Adapter or TCP/IP protocol installed. If a Dial-Up Network Adapter is already installed or a Network Interface Card is installed with the TCP/IP protocol, the problem does not occur.



CAUSE
This problem occurs when the PPPMAC drivers are installed for the Dial-Up Network Adapter and the TCP/IP protocol is installed by the system on Windows 98 computers. (This does not occur on Windows 95 computers where NETBEUI and IPX are installed). In the code, another instance of TCP/IP is installed, and that is why there are two instances of it on Windows 98 computers.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

A fix is available for Connection Manager versions 1.0 and 1.2.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Internet Explorer Administration Kit version 4.01a Service Pack 1.

Keywords: kbbug kbqfe kbhotfixserver KB222930

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