Microsoft KB Archive/267201

= Black Screen Displayed When Acer TravelMate 720 Resumes from Hibernation =

Article ID: 267201

Article Last Modified on 1/27/2007

-

APPLIES TO


 * Microsoft Windows Millennium Edition

-



This article was previously published under Q267201



SYMPTOMS
When a Microsoft Windows Millennium Edition (Me)-based Acer TravelMate 720 computer resumes from hibernation, the computer may display a black screen if you initiated hibernation by pressing FN+F4.



CAUSE
This behavior can occur because the BIOS for the Acer TravelMate 720 is not compatible with the advanced power management implementation in Windows Me.



RESOLUTION
To resolve this issue, contact Acer for a BIOS update.

For information about how to contact Acer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



WORKAROUND
To recover from the black screen, you may need to turn off the computer and then restart.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB267201

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.