Microsoft KB Archive/134852

= Microsoft Knowledge Base =

Err Msg: EXPLORER caused an invalid page fault in module KERNEL
Last reviewed: October 27, 1997

Article ID: Q134852

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
After retrieving e-mail from MSN, The Microsoft Network, you may receive the following error message:

EXPLORER caused an invalid page fault in module KERNEL32.DLL at  014f:bff9a204

RESOLUTION
To resolve this issue, do one of the following:


 * Click Close and continue using your computer. This fault has no adverse effect on the system.
 * Rename *.pwl files to *1.pwl, *2.pwl, etc, and then reboot the system.

MORE INFORMATION
If this issue continues to occur, download and install the Windows 95 Kernel32.dll update and the Windows 95 Password List update. These updates are available from the following Microsoft Web sites:


 * http://www.microsoft.com/windows95/info/krnlupd.htm
 * http://www.microsoft.com/windows95/info/passwd.htm