Microsoft KB Archive/811142

= Running the New Connection Wizard May Cause System Error 1717 =

Article ID: 811142

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Tablet PC Edition

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SYMPTOMS
When you run the New Connection Wizard, you may receive the following error message:

System error 1717 has occurred.

The interface is unknown.



CAUSE
You receive this error message because the Remote Access Connection Manager service does not set the service status to Pending Shutdown when it is shutting down.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version        Size     File name ---  18-Dec-2002  14:48  5.1.2600.1152  159,232  Rasmans.dll

Windows XP 64-Bit Edition
  Date        Time  Version       Size    File name -  18-Dec-2002 18:48 5.1.2600.1152 477,184 Rasmans.dll IA64 17-Dec-2002 22:51 5.1.2600.1152 159,232 Wrasmans.dll X86



WORKAROUND
To work around this problem, start the Remote Access Connection Manager service before you start the New Connection Wizard.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB811142

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