Microsoft KB Archive/317214

= Terminal Server Unexpectedly Restarts or You Receive STOP Error 0x0000007F =

Article ID: 317214

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows NT Server 4.0, Terminal Server Edition

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This article was previously published under Q317214



SYMPTOMS
When Microsoft Windows NT Server 4.0 Terminal Server Edition or Microsoft Windows 2000 is installed on your computer, you may experience one or both of the following behaviors:
 * The computer unexpectedly restarts.

-or-
 * You receive the following STOP (blue-screen) error message:


 * STOP: 0x0000007F (0x00000008, 0x00000000, 0x00000000, 0x00000000)



CAUSE
This behavior can occur if both of the following conditions are true:
 * A Hewlett-Packard (HP) LaserJet 4000 series printer is installed on your computer.

-and-
 * The printer is using an incompatible PCL 6 driver file (Hpblgf2.dll).



RESOLUTION
To resolve this issue, uninstall and then reinstall the HP printer by using either a compatible driver from the Windows NT Server 4.0 Terminal Server Edition (or Windows 2000, depending on which program you are using) CD-ROM, or an updated printer driver from HP that is compatible with Windows NT Terminal Server or Windows 2000.

To obtain updated drivers, browse to the following HP Web site:

http://www.hp.com/cposupport



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb KB317214

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