Microsoft KB Archive/321886

= Excite@Home Software Causes an Error Message in Windows XP =

Article ID: 321886

Article Last Modified on 4/29/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q321886



SYMPTOMS
After you install Excite@Home software on your Windows XP-based computer, you may receive the following error message:

exshell.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App name     App version  Module name  Module version  Offset ---  exshell.exe  2.6.1.17     exshell.exe  2.6.1.17        0000e74d



CAUSE
This issue may occur because the Excite@Home software is not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, remove the Excite@Home software from your computer. Note that Excite@Home is no longer in business, and their Excite@Home software is no longer supported.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB321886

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