Microsoft KB Archive/909163

= Xbox 360: You receive the “Connection Error” error message =

Article ID: 909163

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Media Center Extender for Windows XP Media Center
 * Microsoft Xbox

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SYMPTOMS
When you try to connect an Xbox 360 console to a Microsoft Windows XP Media Center-based computer, you receive the following error message:

Connection Error

An error occurred when attempting to connect to your PC with Windows Media Center. Turn your computer off and back on and try again. If the problem persists, reinstall the software from www.xbox.com/pcsetup.

[Try again]

[B- Back]

[A- Select]

[X- Cancel]



CAUSE
You receive this error message if the Xbox 360 console cannot connect to the Windows XP Media Center-based computer on the network.



THINGS TO TRY
 If you have not done so, install the Media Center Extender software on the Windows XP Media Center-based computer. To download the Media Center Extender software, visit the following Web site:

http://www.xbox.com/pcsetup

 If you have installed the Media Center Extender software on the Windows XP Media Center-based computer, disconnect the console from the computer and then reconnect the console to the computer.  In the Xbox Dashboard, move to the System section. Select Computers, and then select the option to disconnect the console from the Windows XP Media Center-based computer. In the System section, select Memory. Select the appropriate gamer profile, and then select Xbox Dashboard. Delete the entry for Windows Media Center.</li> Reinstall the Media Center Extender software to reconnect the Xbox 360 console to the Windows XP Media Center-based computer.</li></ol> </li></ol>

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