Microsoft KB Archive/916331

= Error message when you try to import a Groove account on a new computer: &quot;Saved account for name is too old and cannot be used&quot; =

Article ID: 916331

Article Last Modified on 7/4/2007

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APPLIES TO


 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
When you try to import a Groove account on a new computer, you receive the following error message:

Saved account for name is too old and cannot be used.



CAUSE
This problem occurs because Groove does not accept account data that is more than 60 days old.



RESOLUTION
To resolve this problem, create a new Groove account file on the original computer by using the Multiple Computers option.



MORE INFORMATION
In the initial release of Microsoft Office Groove 2007 and in earlier versions of Groove, account data is valid only for 60 days whether it is transferred to groove.net by using the multiple computers function, manually saved as a file, or saved by automated company backup. Older accounts are difficult to reconcile with the identifying data of the Groove Relay and of Groove contacts. For Groove 2007, you can remove this restriction by applying hotfix 935874. For more information about hotfix 935874, click the following article number to view the article in the Microsoft Knowledge Base:

935874 Description of the Groove 2007 hotfix package: April 11, 2007

To help reduce the possibility of synchronization problems, save your account frequently.

Additional query words: TCN-00298 Groove2007

Keywords: kbtshoot kbprb kbexpertiseinter KB916331

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