Microsoft KB Archive/161212

= OL97: Error Message: "Unable to load NXPEXT32.DLL" =

Article ID: 161212

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q161212





SYMPTOMS
In Microsoft Outlook 97, the first time you start a new message, forward a message, or reply to a message, you may receive the following error message:

The add-in "NXPEXT32.DLL" could not be installed or loaded. Unable to load "NXPEXT32.DLL". You may be out of memory, out of system resources, or missing a .dll file.



CAUSE
There are two potential causes for this error:
 * You removed Netscape Navigator version 2.0 from your computer, using the Add/Remove Programs tool in Control Panel, and chose to remove all unused shared dll files.
 * You deleted the file Nxpext32.dll from your \Windows\System folder.



WORKAROUND
To resolve this problem, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options to open the Options dialog box.
 * 3) In the Options dialog box, click the General tab.
 * 4) Click Add-in Manager to open the Add-in dialog box.
 * 5) In the Add-in list, click to deselect the Netscape Navigator Add-in. This may appear as Netscape Extensions.
 * 6) Click Remove and then Close.



MORE INFORMATION
The Nxpext32.dll file is a Netscape Navigator version 2.0 file. The Add/Remove Programs tool in Control Panel removes all references to this file in the Windows Registry; however, references remain in the Add-in Manager in Outlook.

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Keywords: kberrmsg KB161212

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