Microsoft KB Archive/912211

= Error message when you use the Track command in the Microsoft Dynamics CRM client for Microsoft Office Outlook: &quot;This item is not valid for promotion&quot; =

Article ID: 912211

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
Consider the following scenario in the Microsoft Dynamics CRM client for Microsoft Office Outlook:
 * You install the Microsoft Office Live Meeting add-in for Outlook.
 * You create a new appointment or meeting request in Outlook.
 * You click Track on the CRM menu in Outlook to promote this appointment or meeting request to Microsoft Dynamics CRM.

In this scenario, when you click Make this a Live Meeting, the &quot;Appointment&quot; or the &quot;Meeting Request&quot; form is replaced by the &quot;Live Meeting Request&quot; form.

Note When you click Track on the CRM menu, you may receive the following error message:

This item is not valid for promotion.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbmbsmigrate kbprb KB912211

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