Microsoft KB Archive/177071

= OFF97: IPF When You Quit Word with File Containing Long Property Strings =

Article ID: 177071

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q177071



SYMPTOMS
If you close a document and then quit Microsoft Word, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you receive the following message:

WINWORD caused an invalid page fault in module WINWORD.EXE.

If you close a Microsoft PowerPoint presentation and then quit Microsoft PowerPoint, you may receive the following error message:

PowerPoint encountered an error that it could not correct.



CAUSE
The problem occurs if both of the following are true:


 * The file properties keywords contain more than 255 characters.

-and-
 * Journaling of Microsoft Word or Microsoft PowerPoint is enabled in Microsoft Outlook 97.



WORKAROUND
Use one of the following methods to work around the problem.

Method 1: Reduce the Length of the Keywords
The problem occurs only if the file keywords contain more than 255 characters. If you delete or shorten the document keywords so that they contain fewer than 255 characters, the problem will not occur.

Method 2: Disable Outlook Journaling of Word or PowerPoint
Outlook journaling is a feature in Microsoft Outlook that tracks and records when files are opened, closed, or modified. If you disable this feature for Microsoft Word and Microsoft PowerPoint, the problem will no longer occur on that particular computer. To disable Outlook journaling for Microsoft Word or Microsoft PowerPoint, follow these steps:


 * 1) Start Microsoft Outlook 97.
 * 2) On the Tools menu, click Options.
 * 3) Click the Journal tab.
 * 4) Click to clear the "Always record files from Microsoft Word" or the "Always record files from Microsoft PowerPoint" check boxes, and then click OK.
 * 5) Quit and then restart Microsoft Outlook 97.

NOTE: When working with a file that is opened by multiple users, Outlook journaling needs to be disabled on each workstation that is opening the file.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem has been corrected in Microsoft Outlook 98.



MORE INFORMATION
This problem does not occur with other file properties because they will only accept a maximum of 255 characters.

This problem does not occur in Microsoft Excel because Microsoft Excel does not support journaling for the keyword strings.

