Microsoft KB Archive/257575

= WD2000: "An Application Error Has Occurred" Message When You Run Russian Grammar Checker =

Article ID: 257575

Article Last Modified on 10/5/2005

-

APPLIES TO


 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q257575



SYMPTOMS
In Word 2000, when you run the Russian grammar checker that is included with Office 2000, you receive an error message similar to the following:

An application error has occurred and an error log is being generated. WINWORD.exe Exception: Access violation(0xc000005), Address: 0x77f74d48



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Russian version of this fix should have the following file attributes or later:

  Date      Time    Version        Size     File name     Platform 6/5/2000 3:51PM  5.0.2919.6307  367,424  RusGrUpd.exe  x86 After the hotfix is installed, the following files will have the listed attributes or later:   Date        Time     Version  Size     File name     Platform -  03/03/2000  12:03PM  2.0.8.0  421,376  Msgrru32.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: AV QFE

Keywords: kbbug kbfix kbqfe KB257575

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.