Microsoft KB Archive/328869

= XADM: The Public Information Store Does Not Mount with Error c1041724 =

Article ID: 328869

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q328869



SYMPTOMS
If you use an Active Directory administrative tool, such as Ldp.exe or ADSIEdit, to manually delete a public information store (instead of using Exchange System Manager), public information stores may not mount on other Exchange 2000 servers in your organization.



CAUSE
When a public information store starts, it reads the values in the msExchOwningPFTreeBL attribute from Active Directory. This problem may occur if the msExchOwningPFTreeBL attribute contains a &quot;tombstoned&quot; directory entry. Such an entry may prevent the public information store from starting properly.

You can identify a tombstoned directory entry by the DEL:{GUID} moniker in the distinguished name of the object:

CN=Public Folder Store (SERVERNAME)DEL:04f0ec0c-1bd4-4525-b1fa-3a5b24513c92,CN=Deleted Objects,CN=Configuration,DC= ,DC=com



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
To resolve this problem, obtain the post-Exchange 2000 Server Service Pack 3 (SP3) Messaging Database (MDB) patch. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4mdbFix DN kbExchange2000preSP4marchbarFix

Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix kbqfe KB328869

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