Microsoft KB Archive/166646

= WD97: Cannot Print Multiple Copies to HP LaserJet 5 =

Article ID: 166646

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q166646





SYMPTOMS
When you print from Word 97, you are not able to print multiple copies of your document.



CAUSE
This problem occurs when you use Microsoft Word 97 for Windows and Hewlett Packard LaserJet 5/5M printer driver version G 1.21.



RESOLUTION
Install version G 1.30.0.0 (or later) of the LaserJet 5/5M Standard Driver that is included in the HP Printing System v2.0.



MORE INFORMATION
This driver is packaged with the Hewlett Packard Printing System v1.0.

To Determine the Version of Your LaserJet 5/5M Printer Driver

 * 1) On the Windows Start menu, point to Settings, and then click Printers.
 * 2) Right-click the LaserJet 5/5M printer icon.
 * 3) On the shortcut menu, click Properties.
 * 4) Click the Device Options tab, and then click About.

To Obtain the HP LaserJet 5/5M Standard Driver G 1.30.0.0
Connect to the Hewlett Packard Internet address at:

http://www.hp.com

LaserJet 5/5M is manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: lj lj5 lj5m hp

Keywords: kb3rdparty kbbug kbprint kbusage KB166646

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