Microsoft KB Archive/147863

= MSB Ocean and MSB Earth: Problems Starting in Windows 3.x =

Article ID: 147863

Article Last Modified on 8/17/2005

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APPLIES TO


 * Scholastic's The Magic School Bus Explores the Ocean
 * Microsoft Windows 3.0 Standard Edition
 * Microsoft Windows 3.1 Standard Edition
 * Microsoft Windows 3.11 Standard Edition
 * Scholastic's The Magic School Bus Explores Inside the Earth

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This article was previously published under Q147863



1.00 WINDOWS kbmm kbusage kberrmsg kbprb kbtshoot kbfaq



SYMPTOMS
When you run Magic School Bus Explores the Ocean (MSB Ocean) or Earth (MSB Earth) on a computer using Windows 3.x, one of the following occurs:

 You receive the following error message:

Internal Error 300. Use Video for Windows version 1.1 or greater, not

-or-

 The computer stops responding (hangs) before it displays the Microsoft Home splash screen.

When you run Magic School Bus Explores Inside the Earth (MSB Earth) on a computer using Windows 3.x, you receive the following error message:

Internal Error 416. Use Video for Windows version 1.1 or greater, not



CAUSE
This message occurs when Video for Windows 1.1e fails to install successfully from the MSB compact disc, or if the Timer is missing or damaged. For more information on determining if the Timer is causing this problem, please see the following article in the Microsoft Knowledge Base:

130786 Kids: Hangs at Black Screen or Quits After Microsoft Logo



RESOLUTION
To resolve this problem, do the following:

 Exit MSB Ocean or MSB Earth. Reinstall Video for Windows 1.1e.

 On the File menu in Program Manager, click Run.</li> If you are using MSB Ocean, type the following in the Command Line box and click OK, where D is the drive letter of your CD-ROM drive:

d:\vfw\setup.exe

If you are using MSB Earth, type the following in the Command Line box and click OK, where D is the drive letter of your CD-ROM drive:

d:\msbearth\setup16\vfw\setup.exe

Follow the Setup instructions to complete installation.</li></ol> </li> Start MSB Ocean or MSB Earth.</li></ol>

Additional Troubleshooting Steps
If you are still unable to run MSB Ocean, try the following troubleshooting steps.

NOTE: The following steps involve creating, editing, renaming, and deleting files and folders. For more information about how to accomplish these tasks in Windows, see your Windows printed documentation or online Help.

<ol> In the \Windows\System folder on your hard drive, rename the following files:

indeov.drv

Ir21_r.dll

Ir32.dll

Mciavi.drv

Msvidc.drv

Msvideo.dll

Msrle.drv

</li> Delete the \MSKids\MSBOcean folder and reinstall MSB Ocean. If you're using MSB Earth, delete the \MSKids\MSBEarth folder and reinstall MSB Earth.</li> Restart Windows.</li></ol>

You should now be able to run MSB Ocean and/or MSB Earth successfully.

<div class="moreinformation_section">

MORE INFORMATION
If the program still doesn't run, even after following the Additional Troubleshooting Steps, your Windows Registry file may be damaged or corrupt. To determine if the Registry is corrupted, do the following:

<ol> In the Windows folder, locate the file named Reg.dat.</li> Rename Reg.dat to Regdat.old.

For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.</li> Restart Windows.</li> Reinstall Video for Windows 1.1e.

<ol style="list-style-type: lower-alpha;"> On the File menu in Program Manager, click Run.</li> If you are using MSB Ocean, type the following in the Command Line box and click OK, where D is the drive letter of your CD-ROM drive:

d:\vfw\setup.exe

If you are using MSB Earth, type the following in the Command Line box and click OK, where D is the drive letter of your CD-ROM drive:

d:\msbearth\setup16\vfw\setup.exe

Follow the Setup instructions to complete installation.</li></ol> </li> Reinstall MSB Ocean or MSB Earth, and then run the program.</li></ol>

If the program runs correctly, then the original Reg.dat file was corrupted. To make sure all of your other Windows programs run correctly, you should reinstall them. This registers the programs in the newly created Reg.dat file. A corrupt Reg.dat file can adversely affect the performance of all Windows applications.

For more information about rebuilding the Reg.dat file, please see the following article in the Microsoft Knowledge Base:

80393 How to Rebuild the Default Windows REG.DAT File

If MSB Ocean continues to produce an error message or hang, then your Reg.dat file was not corrupt. You should delete the Reg.dat file located in your Windows folder, rename Regdat.old back to Reg.dat, and then exit and restart Windows to restore your original settings.

For additional troubleshooting information, please see the following article in the Microsoft Knowledge Base:

130786 Kids: Hangs at Black Screen or Quits After Microsoft Logo

Additional query words: 1.00 kids mskids msb msbsea ocean oceans frizz kbmm multimedia multi-media multi media error vfw video hand black errmsg hangs freezes earth msbearth msbgeo winmsbearth winmsbocean

Keywords: kbprb kbfaq KB147863

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