Microsoft KB Archive/124844

Acmsetup Caused an Illegal Instruction in Module MNYSETUP.DLL

PSS ID Number: Q124844 Article last modified on 07-14-1997

3.00a

WINDOWS

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3.00a WINDOWS kbsetup kberrmsg

= SYMPTOMS =

When installing Microsoft Money, you may receive the following error messages

Acmsetup Caused an Illegal Instruction in Module MNYSETUP.DLL at xxxx:xxxx

Acmsetup caused a segment load failure in module ACMSETUP.EXE at xxxx:xxxx

Standard Fault in MS-DOS Extender……

Error reading drive C:

This setup not intended for your version of Windows

where xxxx:xxxx is a specific memory address.

= CAUSE =

The problem is caused by the following:

  This problem occurs when your computer is unable to decompress the files on the floppy disk. This problem occurs because your computer is low on memory or because it has a slow processor. For example, you might see this error occur on a computer with a 286 processor and 4 megabytes (MB) of RAM, or a on a computer with a 386 processor and 2 MB of RAM. -or-   There is a virus on the system. 

= RESOLUTIONS =

Follow the resolution that applies to your problem.

Your Computer Is Unable to Decompress the Files on the Floppy Disk
Try one of the following:

  On a computer with a 386 processor and 2 MB of RAM, try running Windows in 386 enhanced mode by typing “win /3” (without the quotation marks) at an MS-DOS command prompt. If this is successful, the computer probably has available less than the 1024K of extended memory required for Windows to default to 386 enhanced mode on startup. Verify that you are running an extended memory manager (HIMEM.SYS is the extended memory manager that comes with Windows 3.1). If so, you should free up extended memory so that Windows can default to 386 enhanced mode. -or-   You can resolve this situation by sending in your coupon for the 3.5-inch low-density (720K) disks. These disks do not use the same disk compression and should allow you to successfully install Money. 

For more information on the standard fault in MS-DOS extender error, please see the following article(s) in the Microsoft Knowledge Base:

ARTICLE-ID: Q87239 TITLE : Windows Err Msg: Fault in MS-DOS Extender

ARTICLE-ID: Q83259 TITLE :Troubleshooting 386 Enhanced Mode Problems

There Is a Virus on the System
If you suspect you have a virus on your computer, run Microsoft Anti-Virus or obtain help from a third-party virus-correction service or vendor.

KBCategory: kbsetup kberrmsg KBSubcategory:

Additional reference words: w_money crash hang initializing wait setup power mac 6100/60 application 3.00a acme pub95 ====================================================================== Keywords : kberrmsg kbsetup Version : 3.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.