Microsoft KB Archive/160460

= GPF in Administrator Tool During Remote Control of Netscape =

Article ID: 160460

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

-



This article was previously published under Q160460





SYMPTOMS
When you remotely control a computer running Windows 95 that is using Netscape Navigator 3.0, and the current web page has animated pictures, the Systems Management Server 1.2 Administrator Tool will generate a general protection fault (GPF) error when trying to view the animated pictures.



CAUSE
This problem is caused when a compressed animated bitmap stream is transmitted to the Systems Management Server Administrator Tool, but the tool cannot properly handle the stream of animated pictures being updated to it. Static bitmaps, GIFs and JPGs will display correctly.



WORKAROUND
To work around this problem, either use Netscape Navigator 2.0 or Microsoft Internet Explorer 3.0.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: prodsms 1.20

Keywords: kb3rdparty kbremoteprog kbsmsadmin kbtshoot kbusage KB160460

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.