Microsoft KB Archive/138478

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Random System Errors with RAM Doubler and PCI Power Macs

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Q138478

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The information in this article applies to:


 * Microsoft Office for the Macintosh, versions 4.2, 4.2.1, 4.2.1a, 4.2.1b

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SYMPTOMS
If you use any version of Microsoft Office for the Macintosh listed at the beginning of this article, and you use Connectix RAM Doubler version 1.5.2a or earlier on a Power Macintosh with a PCI bus, you may receive random Type 1 errors, your computer may stop responding (hang), or your computer may experience a system failure.

CAUSE
This problem occurs if you use an older version of RAM Doubler that is incompatible with the newer Power Macintosh computers and Apple System Software version 7.5.2.

The following Power Macintosh computers are equipped with a PCI bus:

7200

7500

8500

9500

RESOLUTION
To resolve this problem, contact Connectix to obtain the RAM Doubler 1.6.1 Updater for Macintosh computers.

NOTE: Until you receive the Updater, use Extension Manager to disable RAM Doubler, and turn on Virtual Memory.

MORE INFORMATION
You can contact Connectix in the following ways:

  Phone     : (800) 950-5880 (415) 571-5100  FAX       : (415) 571-5195 E-mail   : connectix@aol.com AppleLink : Connectix CompuServe: 75300,1546 Internet : http://www.connectix.com Connectix RAM Doubler is manufactured by Connectix Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 4.2 4.21 4.21a 4.21b 6.00 6.01 macword PowerMac Mac hang crash bomb freeze conflict system 7.5.2

Keywords : kb3rdparty

Issue type : kbprb

Technology :