Microsoft KB Archive/888950

= You receive a &quot;Word failed to start correctly last time&quot; error message when you start Word 2007, Word 2003, or Word 2002 =

Article ID: 888950

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Office Word 2007
 * Microsoft Office Word 2003
 * Microsoft Word 2002 Standard Edition

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SYMPTOMS
When you try to start Microsoft Office Word 2007, Microsoft Office Word 2003 or Microsoft Word 2002, the program does not fully start, and then it stops responding (hangs). If you end the task or restart your computer, and then you try to start Word, you receive the following error message:

Word failed to start correctly last time. Starting Word in safe mode will help you correct or isolate a startup problem to successfully start the program. Some functionality may be disabled in this mode.

Do you want to start Word in safe mode?

Note When you restart your computer, you may also receive the following error message:

Virus Scan Synchronization service has encountered a problem and needs to close. We are sorry for the inconvenience.



CAUSE
This issue may occur after you update your installation of McAfee VirusScan Home Edition 7.0.



WORKAROUND
To work around this issue, remove McAfee VirusScan Home Edition 7.0. from your computer. Then, reinstall McAfee VirusScan Home Edition 7.0.

For help when you remove or reinstall McAfee VirusScan Home Edition 7.0, contact McAfee technical support.

To contact McAfee technical support, visit the following McAfee Web site:

http://ts.mcafeehelp.com/default.asp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Additional query words: word2002 wd2002 word2003 wd2003 antivirus anti-virus word2007

Keywords: kb3rdparty kberrmsg kbtshoot kbprb KB888950

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