Microsoft KB Archive/875524

= The Diskpart utility or the Cluster Administrator may take many seconds to process a task on a computer that is running Windows Server 2003 =

Article ID: 875524

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
You may experience the following symptoms when you use the Diskpart utility or the Cluster Administrator on a computer that is running Microsoft Windows Server 2003.

Symptom 1
When you run the Diskpart utility, and you use the rescan command, the operation that is performed by the rescan command may take longer than expected to complete. Additionally, the following Error event is logged in the system log: Event Type: Error

Event Source: Virtual Disk Service

Event Category: None

Event ID: 1

User: N/A

Computer:

Description: Unexpected Failure

Symptom 2

 * 1) You run Cluster Administrator.
 * 2) You create a new resource group.
 * 3) You create a new resource in the new resource group.
 * 4) On the New Resource page, you click Physical Disk in the Resource Type list.
 * 5) You have to wait many seconds before the Possible Owners page opens.



CAUSE
These problems may occur because some hard disk drivers return information in an unexpected format. When the information that the hard disk drivers return is not in the expected format, you must wait for the operating system to consolidate the conflicting information that the hard disk drivers returned.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-Bit versions

Windows Server 2003, IA-64 versions

Alternative to the hotfix
You may be able to obtain an updated driver for the hard disk controller from the manufacturer of your hardware. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB875524

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