Microsoft KB Archive/232960

= Cannot Start Windows with Umax 6SE Scanner Installed =

Article ID: 232960

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q232960



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you upgrade to Windows 95, Windows 98, or Windows 98 Second Edition with a Umax VistaScan scanner driver installed, or if you have Windows 95, Windows 98, or Windows 98 Second Edition installed and you then install the Umax VistaScan driver, you may be unable to start Windows.



RESOLUTION
To resolve this issue, contact UMAX Technical Support to inquire about obtaining the patch that resolves this issue.



WORKAROUND
To work around this issue, disable the "path c:\ummgr" line that is created in the Autoexec.bat file by the VistaScan software. To disable the line, open the Autoexec.bat file in any text editor (such as Notepad), and then place a semicolon at the beginning of the line. Save the file and then restart your computer.



MORE INFORMATION
When you install the VistaScan drivers, the default path statement in the Autoexec.bat file is overwritten with the statement "path c:\ummgr". As a result, the Win.com file may not be found and the computer may not start.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWIMATS 6se

Keywords: kb3rdparty kbprb KB232960

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