Microsoft KB Archive/243372

= Error Message: Error Loading User.exe. You Must Re-Install Windows =

Article ID: 243372

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows Millennium Edition

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This article was previously published under Q243372



SYMPTOMS
When you attempt to start Windows, even in Safe mode, you may receive the following error message:

Error loading User.exe. You must re-install Windows.

The computer may then shut down.



CAUSE
This behavior can occur if the Ddeml.dll file is missing or corrupted.



RESOLUTION
To resolve this issue:  Start your computer with the Windows Startup disk. Choose Start Windows 98 with CD-ROM Support from the Startup menu, and then press ENTER. Type the following command, and then press ENTER

extract :\win98\win98_ .cab ddeml.dll /l c:\windows\system

where  is the CD-ROM drive containing your Windows 98 CD-ROM, and   is 28 if you are running Windows 98 Second Edition or 31 if you are running Windows 98. Remove the Startup disk, and then restart the computer.

Keywords: kberrmsg kbprb KB243372

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