Microsoft KB Archive/245837

= XFOR: Incomplete Directory Synchronization from Lotus Notes to Exchange Server =

Article ID: 245837

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q245837





SYMPTOMS
Microsoft Exchange Server version 5.5 experiences directory synchronization (dirsync) problems on entries from Lotus Notes to Exchange Server. Message flow and dirsync from Exchange Server to Notes works fine, but only a partial dirsync occurs from Notes to Exchange Server.

The application logs report no errors and the Exchange Connectivity Controller log browser reports more entries are exported than the actual amount of entries in the Lotus Notes Address Book.

Copying the Person documents to a new Address Book does not resolve the problem.



CAUSE
The Lotus Notes Address Book is corrupted. The Exchange Notes Connector cannot read the Foreign DirSync Allowed field from the Notes Address Book correctly. It reads some entries as No even though they appear as Yes in the Address Book.



WORKAROUND
To work around this problem:
 * 1) In the Notes administrator program, open the document properties for user entries that were not exported during dirsync, and change the Foreign Directory Sync field value from Yes to No, and then save the document.
 * 2) Change the same value back from No to Yes, and then save the document again.
 * 3) Run dirsync from Notes to Exchange Server. If the user appears in Exchange Server, you can repeat the same process on other Lotus Notes Person documents that are not being exported.



MORE INFORMATION
In some Lotus Notes environments, Address Books are replicated to all servers to keep a standard Address Book synchronized. Sometimes during that process, because of external circumstances such as network problems, the Address Book can become corrupted.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Exch, names.nsf, propagated

Keywords: kbprb KB245837

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