Microsoft KB Archive/168637

= PUB: White Text Frames Print as Gray or Filled With Dots =

Article ID: 168637

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Publisher 97 Standard Edition, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q168637



SYMPTOMS
If you print a publication that contains a text frame, which has a white fill color, to a laser printer, the text frame is printed incorrectly. For example, the text frame is printed with a medium or dark gray fill, or it is filled with dots or specks.



CAUSE
This problem occurs if you are using a printer driver that is designed for Windows 3.x.



RESOLUTION
To resolve this problem install a Windows 95 printer driver for your printer. If you do not have a Windows 95 printer driver for your printer, contact the printer manufacturer for a Windows 95-compatible printer driver.

If you cannot obtain a Windows 95 printer driver that matches your printer and your printer emulates one of the following printers, set the printer to emulate one of these printers and install the appropriate printer driver:

Hewlett-Packard (HP) LaserJet series II,

Hewlett-Packard LaserJet III

Hewlett-Packard LaserJet 4

NOTE: Check your printer manual to see if your printer emulates one of these printers.



WORKAROUND
If you need to use the Windows 3.x printer driver, you can work around this problem by making the text frame transparent. To do this, use the following steps:
 * 1) Select the text frame.
 * 2) Press Ctrl+T.

The text frame becomes transparent.
 * 1) Repeat steps 1 and 2 for each text frame that prints incorrectly.

The text frame should now print correctly.



STATUS
Microsoft is researching this problem and will post new information here as it becomes available.



Determining if you have a Windows 3.x printer driver
Use the following steps to determine if you are using a Windows 3.x printer driver:
 * 1) On the Start menu, point to Settings, and then click Printers.
 * 2) Right-click the icon of the printer you are using.
 * 3) Click Properties on the menu that appears.

If the Properties dialog box has only two tabs, the printer driver is designed for Windows 3.x. If the Properties dialog box has more than two tabs, it is designed for Windows 95.

Getting Help
For more information about adding printer drivers in Windows 95, do the following:
 * 1) On the Start menu, click Help.
 * 2) Click the Contents tab.
 * 3) Double-click the How To topic.
 * 4) Double-click the Print topic.
 * 5) Double-click the Setting Up a Printer topic.

Additional query words: 97 pub3 pub4 95 pub95 pub97 dotty wrong

Keywords: kbprint kbprb KB168637

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