Microsoft KB Archive/191422

= Sierra Semiconductor 33.6 Modem Does Not Work Correctly =

Article ID: 191422

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q191422



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you try to use your Sierra Semiconductor 33.6 modem to connect to another computer, you may receive an "Error 630" error message, and your modem may not connect successfully. Note that this behavior may not occur in every program that uses your modem.



CAUSE
This issue can occur because the Sierra Semiconductor 33.6 modem driver provided by Sierra Semiconductor is not totally compatible with Windows 98.



RESOLUTION
To work around this issue, configure your modem to use the Sierra 28800 PnP SQ3456 modem driver. Note that if you use this work around, your modem will operate at a slower speed than normal. To configure your modem to use the Sierra 28800 PnP SQ3465 modem driver, use the following steps:


 * 1) Click Start, point to Settings, click Control Panel, and then double-click System.
 * 2) Click the Device Manager tab, double-click the Modem branch to expand it, click your Sierra modem, and then click Properties.
 * 3) Click the Driver tab, click Update Driver, and then click "Display a list of all the drivers in a specific location, so you can select the driver you want."
 * 4) In the Manufacturer's box, click Sierra Semiconductor, click Sierra 28800 PnP SQ3456 in the Models box, and then click Next.
 * 5) Follow the instructions on the screen to finish installing the driver.

Additional query words: HWSYSPNP HWMODTS 98

Keywords: kbdialup kberrmsg kbhardware kbnetwork kbprb KB191422

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