Microsoft KB Archive/933651

= You receive an error message when you try to open an e-mail message while it is downloading on a Windows Mobile 5.0-based device =

Article ID: 933651

Article Last Modified on 8/30/2007

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APPLIES TO


 * Windows Mobile 5.0 for Pocket PC
 * Windows Mobile 5.0 for Pocket PC Phone Edition

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SYMPTOMS
When you try to open an e-mail message while the e-mail message is downloading on a Microsoft Windows Mobile 5.0-based device, you may receive an error message that resembles one of the following messages:

Message 1

Message cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.

Message 2

A problem has occurred with gwes.exe.



WORKAROUND
To work around this problem, do not try to open the e-mail message while it is downloading.



Steps to reproduce the problem

 * 1) Configure the mobile device for push mail. Also, configure the device to download only headers.
 * 2) Send an e-mail message to the device. Include one or more attachments in the e-mail message.
 * 3) Tap Send/Receive to download the e-mail message to the device.
 * 4) Open the message, tap Get entire message, and then close the message.
 * 5) Tap Send/Receive to download the e-mail attachments to the device.
 * 6) When the status says Receiving 1 of 1, tap the message to open it.
 * 7) You will see one of the error messages that are mentioned in the &quot;Symptoms&quot; section.

Keywords: kbexpertiseinter kbexpertisebeginner kbtshoot kbprb KB933651

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