Microsoft KB Archive/250875

= SBS: Errors Reinstalling Fax Client Program =

Article ID: 250875

Article Last Modified on 11/19/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q250875



SYMPTOMS
If you remove and reinstall a fax client on a computer running Windows 95 or Windows 98, you may experience the following issues or receive the following error message:
 * Missing fax icon in the control panel.
 * Missing fax printer.

The printer path is invalid or can not be found.



CAUSE
This issue can occur if the Fwsrvdlg.ini file contains incorrect information.



RESOLUTION
To resolve this issue:  Uninstall the fax client program. For additional information about how to manually uninstall the fax client, click the article number below to view the article in the Microsoft Knowledge Base:

224791 SBS: How to Manually Remove and Install Fax and Modem Sharing

 Restart the Windows client computer. In the C:\Windows folder, rename the Fwsrvdlg.ini file. Reinstall the fax client program. Configure the fax client program the way you want.

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MORE INFORMATION
For additional information about the fax client program, click the article number below to view the article in the Microsoft Knowledge Base:

224791 SBS: How to Manually Remove and Install Fax and Modem Sharing

184822 Troubleshooting SBS Faxing Issues

Additional query words: smallbiz

Keywords: kbprint kbui kbprb KB250875

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