Microsoft KB Archive/312633

= ISACTRL Service Does Not Start When You Enable or Disable Packet Filters =

Article ID: 312633

Article Last Modified on 10/29/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2000 Standard Edition

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This article was previously published under Q312633



SYMPTOMS
The ISACTRL service may not start when you enable or disable packet filters, you may receive an Event ID 11002 error message, and Event Viewer may contain an error message that is similar to the following error message:

Event Type: Error

Event Source: Microsoft ISA Server Control

Event Category: None

Event ID: 11002

Date: date

Time: time

User: N/A

Computer: computer name

Description:

Microsoft ISA Server Control failed to start. The failure occurred during Reading packet filters because the configuration property RemoteHostIPMask of key SOFTWARE\Microsoft\Fpc\Arrays\{CD784045-CBFF-4306-8E2E-1F99141E034B}\ArrayPolicy\Proxy-Packet-Filters\{e963fc32-3df4-4a80-92fa-f7ab9c6152f0} is not valid. Use the source location 107.2798.3.0.1200.50 to report the failure. The error code in the Data area of the event properties indicates the cause of the failure.

For more information about this event, see ISA Server Help.

The error description is: An invalid argument was supplied

For more information, see Help and Support Center at http://support.microsoft.com.

Data: 0000: 26 27 07 80



CAUSE
This problem can occur if the ISACTRL service fails to read the packet-filter configuration (DHCP Client or DNS or ICMP filter), when it tries to convert an empty string (Remote IP Mask attribute) to an IP address.



RESOLUTION
This problem was corrected in Internet Security and Acceleration Server Service Pack 1.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

313139 How to Obtain the Latest Internet Security and Acceleration Server 2000 Service Pack



WORKAROUND
The error message does not occur if, when you create the packet filter, you click This range of computers instead of All remote computers, and then type 0.0.0.0 as subnet and mask.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbproductlink kbenv kberrmsg kbprb KB312633

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