Microsoft KB Archive/313910

= Backup Now and Defragment Now Buttons Start the Wrong Tools =

Article ID: 313910

Article Last Modified on 10/7/2005

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q313910



SYMPTOMS
If you are using the Finnish-language or Danish-language version of Windows XP, the Defragment Now and Backup Now buttons may not start the correct programs. For example, the Defragment Now button may start the Backup and Restore Wizard, and the Backup Now button may start the Disk Defragmenter tool.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Finnish-language version of this fix should have the following file attributes or later:

  Date       Time   Version      Size       File name --  10-Jan-02  16:34  6.0.2600.27  8,226,816  Shell32.dll The Danish-language version of this fix should have the following file attributes or later:

  Date       Time   Version      Size       File name -  10-Jan-02  16:36  6.0.2600.27  8,234,496  Shell32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To view the Defragment Now and Backup Now buttons, right-click My Computer, click Properties, and then click the Tools tab.

Keywords: kbbug kbenv kbfix kbqfe kbui KB313910

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