Microsoft KB Archive/306017

= FP2002: Thumbnail Is Blank Except for Red &quot;X&quot; =

Article ID: 306017

Article Last Modified on 6/29/2007

-

APPLIES TO


 * Microsoft FrontPage 2002 Standard Edition

-



This article was previously published under Q306017



SYMPTOMS
When you create a thumbnail in Microsoft FrontPage, the thumbnail image may not be displayed as expected. For example, when you right-click a picture on your page, click Auto Thumbnail, save your page, and then preview it in a browser, the thumbnail is blank except for a red &quot;X.&quot; If you click the blank thumbnail, the original full-sized picture is displayed.



CAUSE
This behavior can occur if both of the following conditions are true:
 * The Webs Unlimited add-in product J-Bots 2002 is installed on your computer.

-and-
 * The Jbotsadd.dll file is outdated.



RESOLUTION
To resolve this issue, use any of the following methods, as appropriate to your situation.

Method 1
Re-download and reinstall J-Bots 2002 (with the updated Jbotsadd.dll file), and then create new thumbnails. For more information, browse to the following Webs Unlimited Web site:

http://www.websunlimited.com

Method 2
Contact Webs Unlimited to obtain an updated Jbotsadd.dll file, and then replace the existing Jbotsadd.dll file in the Program Files\Webs Unlimited\J-Bots 2002 folder (or the folder in which you installed J-Bots 2002) on the your hard disk. For more information, browse to the following Webs Unlimited Web site:

http://www.websunlimited.com

Method 3
Remove J-Bots 2002 from your computer's hard disk, and then create new thumbnails. To do this, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) In the Add/Remove Programs dialog box, click J-Bots 2002 in the Currently installed programs list, and then click Change/Remove.
 * 2) Click Yes in response to the Are you sure you want to remove the selected application and all of its components? message.



MORE INFORMATION
For more information about J-Bots 2002, consult the FAQ at the following Webs Unlimited Web site:

http://www.websunlimited.com/wumain/default.asp

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: front page prb

Keywords: kbprb KB306017

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.