Microsoft KB Archive/192842

= OLEXP: Error Message: Internet Explorer Cannot Find the File... =

Article ID: 192842

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 4.01
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.01
 * Microsoft Outlook Express 5.5

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This article was previously published under Q192842



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you start Outlook Express, you may receive either of the following error messages:

Internet Explorer cannot find the file c:\progra~1\intern~1\signup\infopane.htm.

Internet Explorer cannot open the Internet site http://services.msn.com/infopane/default.asp. The site was not found.

When you close the error message, you can then use Outlook Express.



RESOLUTION
To resolve this issue, use the appropriate method:

Method 1

 * 1) In Outlook Express, click Layout on the View menu.
 * 2) Click the Use Preview Pane check box to clear it.
 * 3) Click OK.

Method 2
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Delete the BodyBarPath key in the following registry key:   HKEY_CURRENT_USERS\Identities\#####

Task number: 41718222

Method 3
Do not set Outlook Express to disconnect after checking e-mail.
 * 1) In Outlook Express, on the Tools menu, click Options.
 * 2) Click the Connection tab, and clear the Hang up after sending and receiving check box.

Keywords: kbenv kberrmsg kbprb KB192842

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