Microsoft KB Archive/220421

= WD2000: Hang or IPF While Scrolling Using HP DeskJet 820 Printer Driver =

Article ID: 220421

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220421



SYMPTOMS
When you scroll through a document and the default printer is using the Hewlett-Packard DeskJet 820 printer driver version 8.0 or 8.2, your computer may stop responding (hang) or the following error message may appear.

An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.

Details reports the following:

WINWORD caused a general protection fault in module HPFDJC04.DRV

NOTE: The Ignore option in the warning dialog box is ineffective, and you are unable to further access your document.



RESOLUTION
Use an updated version of the printer driver. Hewlett-Packard has updated drivers available at its Web site:

http://www.hp.com

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbnofix kbprint kbprb kbdisplay KB220421

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