Microsoft KB Archive/183760

= OFF98: UNCONF: Error Type 15 During You Run First Run Installation =

Article ID: 183760

Article Last Modified on 11/25/2003

-

APPLIES TO


 * Microsoft Office 98 for Macintosh
 * Microsoft Excel 98 for Macintosh
 * Microsoft PowerPoint 98 for Macintosh
 * Microsoft Word 98 for Macintosh

-



This article was previously published under Q183760



*********************************************************************
 * - WARNING -                          **
 * THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN      **
 * CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                 **
 * WITH DISCRETION.                                           **



SYMPTOMS
When you start a Microsoft Office 98 program for the first time, the following error message may appear:

The application "unknown" has unexpectedly quit, because an error of type 15 occurred.

When you press OK, the desktop appears.



CAUSE
This behavior may occur when all of the following conditions are true:
 * You install Microsoft Office 98 by using the drag-and-drop installation method. -and-


 * You install Norton Disk Doubler. -and-


 * You restart your computer. -and-


 * You then attempt to start one of the products listed at the beginning of this article.



WORKAROUND
To work around this behavior, increase the preferred memory size of the Microsoft Office First Run program, which is located in the following folder



where is the name of the hard disk on your computer.

To increase the preferred memory size of this program, follow these steps:


 * 1) Open the Microsoft Office 98:Office folder. Select the Microsoft Office First Run file by clicking it once.
 * 2) On the File menu, click Get Info.
 * 3) In the Preferred Size box, type 2048.
 * 4) Click the Close box.

Start Microsoft Excel. If the error message still appears, repeat the previous steps, but increase the preferred memory size by an additional 1024.



STATUS
The information in this article is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

Additional query words: OFF98 fri

Keywords: kberrmsg kbprb KB183760

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.