Microsoft KB Archive/325643

= BUG: ErrMsg: &quot;...Remove Mail Messages from the IMAP/POP Account?&quot; =

Article ID: 325643

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft ActiveSync 3.0
 * Microsoft Smartphone 2002 software
 * Microsoft ActiveSync 3.5
 * Microsoft ActiveSync 3.6

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This article was previously published under Q325643



Notice
This article also applies to Microsoft Smartphone 2002.



SYMPTOMS
After switching the ActiveSync Sync Options for Inbox from Desktop Sync to Server Sync and back a few times, you receive this message on the Smartphone screen:

You have chosen to use Active Sync to handle your email, therefore your IMAP/POP account has been disabled. Would you like to remove mail messages from the IMAP/POP account?&quot;

The choices displayed are New and Menu. No Yes or No choice appears, and the soft keys do not dismiss the message from the Smartphone.



RESOLUTION
To work around this problem, press the Back button, and then press Home to display the Inbox.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbdswce2003swept KB325643

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