Microsoft KB Archive/245733

= Encarta Encyclopedia 2000: Error Message When You Click Voice Control =

Article ID: 245733

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q245733



SYMPTOMS
When you click Voice Control on the Options menu in Microsoft Encarta Encyclopedia 2000, you may receive the following error message:

Encarta Encyclopedia could not start the speech recognizer. This is probably because the computer is not equipped with a sound input device, or the device is busy.



CAUSE
This behavior can occur if an incompatibility exists with the sound card selected as your Preferred device under Playback in the Multimedia tool in Control Panel.



RESOLUTION
To work around this issue, configure the Multimedia tool in Control Panel so that your default audio playback device is Game Compatible Device. To do this:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Multimedia.
 * 3) Under Playback, click Game Compatible Device in the Preferred device box.

NOTE: If the Game Compatible Device option is not available under Playback, you can install this option. To do this, follow the steps in the "More Information" section of this article, and then return to this step.
 * 1) Click to select the Use only preferred devices check box, and then click OK.
 * 2) Close Control Panel, and then restart the computer.



STATUS
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
If the Game Compatible Device option is not available, use the following steps to install it:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Modems.
 * 3) In the Modems Properties dialog box, click Add.

If a modem driver is not installed on your computer, you do not receive the Modems Properties dialog box, and you are unable to click Add. In this case, proceed to step four.
 * 1) Click to select the Don't detect my modem; I will select it from a list check box, and then click Next.
 * 2) In the Manufacturers box, click 3X.

NOTE: In some versions of Microsoft Windows, 3X may be unavailable.
 * 1) In the Models box, click 3X 14.4 Data Fax Modem Voice.
 * 2) Click Next.
 * 3) Click any port, click Next, and then follow the instructions on the screen.
 * 4) Click Finish, and then click Close.

Additional query words: multi multi-media media ee2k sound voice recognition extras

Keywords: kb3rdparty kberrmsg kbprb kbsound kbui KB245733

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