Microsoft KB Archive/243290

= Cannot Use Remote Control Feature in Terminal Server Client to Connect to a Citrix ICA Session =

Article ID: 243290

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q243290



SYMPTOMS
When you try to use the Remote Control feature on a Citrix ICA session, you receive the following error message:

The requested session cannot be controlled remotely. This may be because the session is disconnected or does not currently have a user logged on. Also, you cannot control a session remotely from the system console or control the system console remotely. And you cannot remote control your own current session.



CAUSE
This issue occurs because the protocols used by these two clients, RDP and ICA, are not compatible.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Windows 2000 Terminal Services Client provides a new Remote Control feature. This feature allows you to connect to and remotely control one Terminal Services Client session from another Terminal Services Client session.

Citrix has a feature similar to the Remote Control feature known as Shadowing. While you can shadow one ICA session from another ICA session, you cannot use a Terminal Services Client to perform the same administrative task upon a Citrix ICA session. The reverse is also true.

Keywords: kberrmsg kbnetwork kbprb KB243290

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