Microsoft KB Archive/224878

= OL2000: Error Message: "This item can no longer be found." =

Article ID: 224878

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q224878



SYMPTOMS
When you open an Outlook item that was created in a different folder and moved to the current folder, you receive the error message:

Some objects contain viruses that can be harmful to your computer. It is important to be certain that this object is from a trustworthy source.

Do you trust this embedded object?

If you click Yes, this is followed by:

This item can no longer be found. It may have been deleted or moved.

NOTE: The first message only appears if your attachment security is set to High.



CAUSE
This issue may occur if you open a shortcut that points to an item in a different folder that is no longer present.



RESOLUTION
To workaround this issue, when you move an Outlook item of one type into a folder of another type, make sure that you copy the whole item as an embedded object into the new folder, and that you do not copy a shortcut to the original item. To do so, use one of the following methods.

Method 1: Use the Edit Menu to Move the Item

 * 1) Click the Outlook folder that contains the item that you want to move, and then click the item that you want to move.

NOTE: Do not double click the item that you want to move, or the item will open.
 * 1) Click Edit on the Outlook menu bar.
 * 2) Click Move to Folder.
 * 3) Click to select the new folder that are moving the item to, and then click OK.
 * 4) Click Save and Close.

Method 2: Drag the Item
Right-click and drag the item to the folder you want, and then release the right mouse button to place the item in the new folder. When you receive a prompt with a list of actions to perform, select Move Here as  with Attachment, where   is the type of folder into which you are moving the item.

For example, if you move a contact into the Journal folder, select Move Here as Journal Entry with Attachment.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K contact notes tasks meeting request gone missing

Keywords: kbbug kbnofix KB224878

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