Microsoft KB Archive/919354

= You cannot create follow-up activities from an activity form in Microsoft Dynamics CRM 3.0 after you install hotfix 912153 =

Article ID: 919354

Article Last Modified on 8/8/2007

-

APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

-



SYMPTOMS
After you install hotfix 912153, you cannot create follow-up activities from an activity form. Additionally, the owner of the associated record is not the current user. The owner of the associated record is the user who is listed in the FROM field and in the SENDER field of follow-up activities that are created from non-activity forms. Non-activity forms include the Contact form and the Account form.

For more information about hotfix 912153, click the following article number to view the article in the Microsoft Knowledge Base:

912153 When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935730 Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB919354

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.