Microsoft KB Archive/299496

= You receive an error message when you try to receive e-mail messages in Outlook 2003 or in Outlook Express =

Article ID: 299496

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2

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This article was previously published under Q299496



For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you attempt to receive an e-mail message in Outlook Express, the following error message may appear:

An unknown error has occurred. Account:, Server:  , Protocol: POP3, Port:110, Secure(SSL): No, Error Number: 0x80004005

When you try to receive an e-mail message in Outlook 2003, the following error message may appear:

0x80042110

Your POP3 server is providing inconsistent information. The number of messages returned by the STAT command does not match the number of items returned by the UIDL or LIST commands. Contact your POP3 or Internet service provider.



CAUSE
This behavior can occur because of a corrupted .mbx file, typically the Inbox.



RESOLUTION
To resolve this behavior, rename the affected .mbx file, and then restart Outlook Express or Outlook 2003:
 * 1) Click Start, point to Find, and then click Files or Folders.
 * 2) In the Named box, type Inbox.mbx or Inbox.dbx.
 * 3) In the Look in box, click your primary hard disk (usually drive C), and then click Find Now.
 * 4) Right-click the Inbox.mbx file that appears or the Inbox.dbx file that appears, and then click Rename.
 * 5) Type Inbox.old, and then click OK.
 * 6) Restart Outlook Express or Outlook 2003.

Keywords: kberrmsg kbnetwork kbprb KB299496

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