Microsoft KB Archive/905690

= The Setup program does not start, and the contents of the CD are displayed when you insert a Microsoft Office program CD =

Article ID: 905690

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Office Professional 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007
 * Microsoft Office Basic 2007
 * Microsoft Office Professional Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition

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SYMPTOMS
When you insert a Microsoft Office program CD into the CD drive, the following symptoms occur:
 * The Setup program does not start.
 * You receive a window that displays the contents of the CD-ROM.



CAUSE
This issue may occur if an equivalent version of the Office program is already installed on the computer. For example, this issue may occur if one of the following situations is true:
 * You have Microsoft Office 2003 Trial software installed on the computer. You then try to install Microsoft Office 2003 Standard without first removing the Office 2003 Trial software.
 * You have a Microsoft Office 2003 Standard program installed on the compute. You then try to install Microsoft Office 2003 Student and Teachers Edition without first removing the Office 2003 Standard program.



RESOLUTION
To resolve this issue, remove the equivalent version of the Office program that is installed on your computer. Then, follow these steps:
 * 1) Reinsert the Office CD that you want to install into the CD drive to automatically run the Office Setup program
 * 2) Click Start, click Run, locate the Setup.exe file that is located on the Office CD, and then click OK.

Additional query words: office2007 office2k7 off2007 off2k3 office2003 office2k3 off2003 off2k3 office2002 office2k2 officexp off2002 off2k2 offxp office2000 office2k off2000 off2k uninstall

Keywords: kbsetup kbtshoot kbprb KB905690

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