Microsoft KB Archive/249023

= Protected Storage Fails to Start =

Article ID: 249023

Article Last Modified on 11/14/2003

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Information Server 4.0
 * Microsoft Site Server 3.0 Standard Edition

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This article was previously published under Q249023



SYMPTOMS
After updating from Internet Explorer 4.01 to Internet Explorer 4.01 SP2, you may receive the following error messages in the event viewer:

Event ID: 7000

Source: Service Control Manager

Type: Error

Category: None

The Protected Storage service failed to start due to the following

error: The system cannot find the path specified.

Event ID: 7000

Source: Service Control Manager

Type: Error

Category: None

The Certificate Authority service depends on the Protected Storage

service which failed to start because of the following error:

The system cannot find the path specified.

Event ID: 7000

Source: Service Control Manager

Type: Error

Category: None

The IIS Admin Service depends on the Protected Storage service

which failed to start because of the following error:

The system cannot find the path specified.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The FTP Publishing Service depends on the IIS Admin Service

service which failed to start because of the following error:

The dependency service does not exist or has been marked for deletion.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The World Wide Web Publishing Service depends on the IIS Admin

Service which failed to start because of the following error:

The dependency service does not exist or has been marked for deletion.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The Site Server LDAP Service depends on the IIS Admin Service

service which failed to start because of the following error:

The dependency service or group failed to start.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The Microsoft NNTP Service depends on the IIS Admin Service service

which failed to start because of the following error: The dependency

service or group failed to start.

Event ID: 7001

Source: Service Control Manager

Type: Error

Category: None

The Microsoft SMTP Service depends on the IIS Admin Service

service which failed to start because of the following error:

The dependency service or group failed to start.

Event ID: 10005

Source: DCOM

Type: Error

Category: None

DCOM got error "The dependency service does not exist or has been

marked for deletion. " attempting to start the service IISADMIN with

arguments "" in order to run the server: {A9E69610-B80D-11D0-B9B9- 00A0C922E750}



CAUSE
After you restart Microsoft Internet Explorer for the second time during setup, the user logged in using an administrator account is different from the one used to start Internet Explorer Setup.



RESOLUTION
Uninstall the service pack and then install Internet Explorer 4.01 SP2 again. Use the same administrator account during setup until Internet Explorer has finished installation.

Keywords: kbprb KB249023

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