Microsoft KB Archive/244358

= PPT2000: PowerPoint Stops Responding When Using IntelliMouse Scroll Wheel =

Article ID: 244358

Article Last Modified on 7/31/2001

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition

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This article was previously published under Q244358



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you try to use the IntelliMouse scroll wheel in Microsoft PowerPoint 2000, PowerPoint may stop responding (hang).



CAUSE
The cause for this problem is unknown at this time, though it may be due to conflicts with the IntelliPoint software driver that is included with the Microsoft IntelliMouse.



WORKAROUND
To work around this problem, turn off the IntelliPoint Mouse features. (You can still use the mouse as a normal mouse.) To do this, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) On the Start menu, point to Settings, and then click Control Panel.
 * 2) Double-click the Mouse icon. This opens the settings for the IntelliMouse.
 * 3) Click the Wheel tab.
 * 4) Under Universal Scrolling, click Exception.
 * 5) Click Add. Browse to the location of the PowerPoint program file (Powerpnt.exe), and click the file name.
 * 6) Click Open. Click Close, and then click OK.

This turns off the mouse wheel for the PowerPoint program only.

Additional query words: ppt ppt2k 2k ppt2000 2000 9.0 ppt9 mouse click scroll move wheel middle scrolling drop lost hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't respond waiting

Keywords: kberrmsg kbgpf kbui kbprb KB244358

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