Microsoft KB Archive/917230

= Error message when you try to upgrade to Groove Virtual Office 3.x: &quot;Parameter is Incorrect&quot; =

Article ID: 917230

Article Last Modified on 5/25/2006

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APPLIES TO


 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition

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SYMPTOMS
When you try to upgrade to Groove Virtual Office 3.x, you may receive the following error message:

Parameter is Incorrect



CAUSE
This issue occurs if one or more of the following conditions are true:
 * You restart Microsoft Windows as a user who has insufficient permissions.
 * The computer software that is related to the upgrade does not meet the minimum requirements of Groove Virtual Office 3.x. An example of this kind of software is Internet Explorer.



RESOLUTION
To resolve this issue, use one or both of the following methods as appropriate for your situation.

Method 1: Restart Windows
Restart Windows and log on as the user who installed Groove. You must use a single account to install Groove and to restart Windows. This account must be in the local Administrators group.

If you install Groove by using one account and then restart Windows and log on with another account, the installation may not finish correctly.

Method 2: Upgrade the software
Upgrade the software that does not meet the minimum requirements of Groove Virtual Office 3.x to the latest version.

Consider the following scenario. You start the upgrade to Groove Virtual Office 3.0c or a later version of Groove from a computer that meets the minimum software requirements. However, your account is also present on a computer that uses Microsoft Internet Explorer 5. In this case, the triggered upgrade on the non-compliant computer will stop responding. You must use the Task Manager tool to end the process, upgrade to the latest version of Internet Explorer, and then upgrade Groove Virtual Office 3.x again.

Consider a similar scenario in which you upgrade to Groove Virtual Office 3.0a or 3.0b. In this case, Groove prompts you many times to restart your computer before you receive the error message. You must uninstall Groove, upgrade to the latest version of Internet Explorer, reinstall Groove Virtual Office 3.x, and then import your account from the first computer by using the Setup Multiple Computers option.

Additional query words: TCN-01794

Keywords: kbprb kbexpertiseinter kbtshoot KB917230

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