Microsoft KB Archive/192662

= SMS: Remote Control GPFs with Certain Mouse Drivers =

Article ID: 192662

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition, when used with:
 * Microsoft Windows 95

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This article was previously published under Q192662



SYMPTOMS
In Systems Management Server 2.0, you may receive the following error message when you take Remote Control of clients running Windows 95 OEM Service Release 2.5 (OSR 2.5):

WUSER32.EXE caused an invalid page fault in module COEXIST.DLL.



CAUSE
This problem can occur if the computer is using Primax mouse drivers.



WORKAROUND
To work around this problem, you can disable the mouse drivers from the Autoexec.bat file. To do this, perform the following steps:

 On the Start menu, click Run and type Sysedit. Click OK.  On the Window menu, click Autoexec.bat. Locate the following entry:

 c:\drivers\pmouse\pmouse.com   Change this entry to read:

     REM c:\drivers\pmouse\pmouse.com 

The next time Windows 95 restarts, the standard default mouse driver will be loaded. If you want to enable the Primax mouse driver again, repeat this process, but remove REM from the line in Step 3.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.



RESOLUTION
To resolve this problem, obtain the latest version of mouse driver from Primax or use the standard mouse driver that is installed by Windows 95.

Additional query words: prodsms general protection fault gp gpf win95 win

Keywords: kbbug kbnofix kbremoteprog kbtshoot KB192662

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