Microsoft KB Archive/296936

= The Licensing Service (Llssrv.exe) changes from started to starting and does not respond to SCM =

Article ID: 296936

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q296936



SYMPTOMS
When you view the services that are running on the Windows 2000 domain controller that hosts the PDC emulator, the Licensing service (Llssrv.exe) may appear to be starting. If you then try to stop the service, the request may not work and Service Control Manager (SCM) may be unable to stop the service. The only way to stop the service is to reboot into Safe mode, disable the service, and start Windows again.

When this behavior occurs, you may also receive the following error message:

Could not start the License Logging Service on local computer. The service did not return an error. This could be an internal Windows error or an internal service error. If the problem persists, see your system administrator.



CAUSE
This problem can occur when Llssrv.exe goes into this mode during replication with other domain controllers. The service is set to start and the code goes through a series of checks before the service starts again. One of these checks fails to return an answer to Llssrv.exe which is waiting for the answer, and the service stops responding to the SCM.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

The English version of this fix should have the following file attributes or later:

  Date        Time     Version          Size     File name 8/6/2001  03:00p   5.0.2195.3831    48,912   Llsrpc.dll 8/1/2001  11:54a   5.0.2195.4014    82,704   Llssrv.exe 8/6/2001  03:00p   5.0.2195.3881   940,816   Ole32.dll 8/6/2001  03:00p   5.0.2195.3865   427,792   Rpcrt4.dll 8/6/2001  03:00p   5.0.2195.3881   185,104   Rpcss.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

Additional query words: kbDirServices

Keywords: kbbug kbfix kbqfe kbwin2000sp3fix kbenv kbui kbdirservices kbhotfixserver KB296936

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