Microsoft KB Archive/920964

= Error message when you use the Debug Diagnostics tool to analyze a memory dump file on a Windows 2000-based computer: &quot;0x80004005&quot; =

Article ID: 920964

Article Last Modified on 7/10/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional Edition

-





SYMPTOMS
When you use the Debug Diagnostics tool to analyze a memory dump file on a Microsoft Windows 2000-based computer, you may receive an error message that resembles one of the following:

Error message 1

IISAnalysis.asp Failed 0x80004005 Line 257, Column 16

Error message 2

MemoryAnalysis.asp Failed 0x80004005 Line 3256, Column 2

Note The Debug Diagnostics 1.0 tool is included in the Microsoft Internet Information Services (IIS) Diagnostics Toolkit.



CAUSE
This issue occurs because the Dbgeng.dll file does not load correctly.



RESOLUTION
To resolve this issue, download and install the latest version of the Debug Diagnostics tool. To do this, visit the following Microsoft Web site:

http://www.iis.net/handlers/895/ItemPermaLink.ashx



WORKAROUND
To work around this issue, copy the Dbgeng.dll file and the Dbghlp.dll file from the \IIS Resources\DebugDiag folder to the \IIS Resources\DebugDiag\Exts folder.

Additional query words: debugdiag

Keywords: kbtshoot kbprb KB920964

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.