Microsoft KB Archive/189711

Err Msg: An Unknown Error Has Occurred While Initializing…

PSS ID Number: Q189711 Article last modified on 07-17-1998

WINDOWS:95

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Windows 98 == Microsoft Windows 95 == 

= SYMPTOMS =

When you attempt to start Microsoft Encarta 97 after you upgrade Microsoft Windows for Workgroups 3.11 to Windows 95/98, you may receive the following error message:

An unknown error has occurred while initializing Encarta Encyclopedia Please restart Windows and try again. If you still have a problem, run Setup again from the CD-ROM.

= RESOLUTION =

To resolve this issue, reinstall Encarta 97.

= STATUS =

Microsoft has confirmed this to be a problem in Microsoft Windows 95 and Microsoft Windows 98.

= Additional query words: 98 =

Keywords : kberrmsg win98 win95 Version : WINDOWS:95 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.