Microsoft KB Archive/163486

= XCCC: Error Starting Schedule+ Free/Busy Connector =

Article ID: 163486

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q163486



SYMPTOMS
When you attemp to start the Microsoft Schedule+ Free/Busy Connector, you may encounter the following error message:

Could not start the MS Mail Schedule+ Free/Busy Connector service

on.

Error 1069: The service did not start due to a logon failure.

where is the name of your Microsoft Exchange Server. The service will not start.



CAUSE
This can occur if the version of the Extension for Schedule+ Free/Busy Connector for is inconsistent with the version of Microsoft Exchange Server that you are using. For instance, if you are using Microsoft Exchange Server version 4.0 with Service Pack 2, and you reinstall the Microsoft Mail Connector from the original Microsoft Exchange Server compact disk, the version of the Extension for Schedule+ Free/Busy Connector will be 4.0.837.0.



RESOLUTION
In order for the Extension for Schedule+ Free/Busy Connector to be correct, you will need to reinstall the Microsoft Mail Connector from the Service Pack.

You can check the version for the Extension for Schedule+ Free/Busy Connector in the Microsoft Exchange Administrator program by going to the Add-Ins container in the Configuration for the Site and checking the properties of the Extension.

The following table shows the version of Microsoft Exchange along with the version of the Extension for Schedule+ Free/Busy Connector:    Exchange Version     Extension Version 4.0 (Release)       4.0.837.0 4.0 with SP 2       4.0.993.2 4.0 with SP 3       4.0.993.2

Keywords: kbprb KB163486

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