Microsoft KB Archive/924225

= OWA Hangs when opening or saving a Word attachment =

Article ID: 924225

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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Source: Microsoft Support

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SYMPTOMS
When you attempt to open or Save a Word Doc from OWA 2003 OWA appears to hang indefinately. Only some Word Documents seem to be affected, others open without incident.



CAUSE
Found that the CheckPoint Smart Defense module seems to think some Word documents (In this case it was a certain image embedded in the Word Document that casued the failure) are a security vunerability.



RESOLUTION
Disabling the module resolves the issue.



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Keywords: kbprb kbtshoot kbrapidpub KB924225

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