Microsoft KB Archive/894480

= A code 10 error occurs in Device Manager when you restart a Windows XP-based computer that is connected to an external 1394 device =

Article ID: 894480

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
You start a Microsoft Windows XP Service Pack 1 (SP1)-based computer or a Windows XP Service Pack 2 (SP2)-based computer. Certain Institute of Electrical and Electronics Engineering (IEEE) 1394 devices such as a hard disk drive or a digital video (DV) camera are not correctly enumerated.

When this problem occurs, a code 10 error may occur in Device Manager for one or more of the plugged-in 1394 devices.



CAUSE
This problem occurs when the IEEE 1394 bus is reset. A bus reset is a regular occurrence on the 1394 bus and occurs every time that you plug or unplug a 1394 device.

During a bus reset, the IEEE 1394 bus is reinitialized, and all 1394 devices are reenumerated on the bus. In this case, the IEEE 1394 device may not be correctly enumerated.

Note A code 10 error indicates that the 1394 device did not start.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this fix requires Windows XP SP1 or Windows XP SP2.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  08-Apr-2005  13:39  5.1.2600.2650      43,264  Sbp2port.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbfix kbbug KB894480

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