Microsoft KB Archive/885630

= The ActiveSync dialog box stops responding when you try to install Plus! Sync & Go Pocket PC on a Windows Mobile 2003 Second Edition Pocket PC device =

Article ID: 885630

Article Last Modified on 6/27/2005

-

APPLIES TO


 * Microsoft Plus! Digital Media Edition
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition

-





SYMPTOMS
When you try to install the Plus! Sync & Go Pocket PC program to a Microsoft Windows Mobile 2003 Second Edition Pocket PC device, the ActiveSync dialog box stops responding (hangs). Additionally, the Plus! Sync & Go Pocket PC program does not successfully install.



CAUSE
This issue is caused by an incompatibility between the Plus! Sync & Go Pocket PC program and Microsoft Windows Mobile 2003 Second Edition.



RESOLUTION
The following file is available for download from the Microsoft Download Center:

[http://download.microsoft.com/download/7/4/8/74884060-d24e-4302-a8f4-8d5113edfb38/plusdme_syncngo_update1.exe Download the Plus! Digital Media Edition Sync & Go Update package now.]

Release Date: September 2, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

After you download and install the fix, you must reinstall Plus! Sync & Go on your device. To reinstall Plus! Sync & Go on your Windows Mobile 2003 Second Edition-based device, follow these steps:
 * 1) On your desktop computer, start Plus! Sync & Go.
 * 2) Click Options, and then click Install Plus! Sync & Go for Pocket PC.
 * 3) Follow the instructions on the screen.

Additional query words: pocketpc

Keywords: kbdownload kbtshoot kbprb KB885630

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.