Microsoft KB Archive/824880

= Some Exchange Server Folders Are Missing When You View Them with Entourage X =

Article ID: 824880

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Entourage X for Mac
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Exchange Update for Entourage X (Office v. X 10.1.4 Update)

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SYMPTOMS
When you connect to your Microsoft Exchange Server account with Entourage X, some Exchange folders are missing. These Exchange folders are visible when you view them with the Microsoft Windows version of Microsoft Outlook.



CAUSE
This behavior occurs when the folder name contains the backslash character (\). With the Windows version of Outlook, you can use the backslash character in folder names.



WORKAROUND
To work around this behavior, you must rename the folders in the Windows version of Outlook. Remove the backslash character from the folder names.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix kbemail KB824880

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