Microsoft KB Archive/914370

= Event ID 1362 is logged in the Application log every five minutes in Exchange Server 2003 Service Pack 2 =

Article ID: 914370

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 2

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SYMPTOMS
You do not experience any Microsoft Exchange Server production issues. However, an event that is similar to the following event is logged in the Application log every five minutes in Microsoft Exchange Server 2003 Service Pack 2 (SP2): Event ID : 1362

Category : LDAP

Interface Source : MSExchangeSRS

Type : Warning

Date :

Time :

Machine :

Message : Unable to update LDAP referral list. If the referral list was just modified, stop and restart Exchange Site Replication service.

When you restart the Microsoft Exchange Information Store service, the event is no longer logged every five minutes. However, these symptoms occur again after a random time.



CAUSE
This problem occurs when the variable that tracks the number of threads that update the Lightweight Directory Access Protocol (LDAP) referral list does not have a value of zero. The problem occurs regardless of whether the value is positive or negative.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer when you apply this hotfix. However, the Microsoft Exchange Information Store service and all other dependent services are restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The value of the variable that tracks the number of threads that update the LDAP referral list can be set to a value other than zero by a race condition. A race condition sometimes occurs when the computer tries to perform two or more operations at the same time. However, the nature of the operations requires that the operations be performed in sequence. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

