Microsoft KB Archive/911949

= You may not be able to use Remote Assistance to connect to a client computer after you install Windows XP SP2 on a computer that has the Multilingual User Interface Pack (MUI) installed =

Article ID: 911949

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional

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SYMPTOMS
After you install Microsoft Windows XP Service Pack 2 (SP2) on a computer that has the Multilingual User Interface Pack (MUI) installed, you may not be able to use Remote Assistance to connect to a client computer.



CAUSE
This problem occurs because the Setup program cannot correctly configure the Distributed COM (DCOM) Launch and Access permissions for Microsoft Help and Support services. The Setup program cannot correctly configure these permissions if the computer was set to a non-English language when you installed Windows XP SP2.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The P1 version of this P2 has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Installation information
After you install this hotfix, you must run certain commands at a command prompt. To do this, follow these steps:
 * 1) Click Start, click Run, type cmd, and then click OK.
 * 2) At the command prompt, type cd  \PCHEALTH\HELPCTR\Binaries, and then press ENTER.

Note In this command,  represents the drive where Windows XP is installed.
 * 1) Type Helpsvc /regserver, and then press ENTER.
 * 2) Type Helpsvc /RAUninstall, and then press ENTER.
 * 3) Type Helpsvc /RAInstall, and then press ENTER.



WORKAROUND
To work around this problem, install Windows XP Service Pack 2 by using a user account that has the language setting as English.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbfix kbbug kbpubtypekc KB911949

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