Microsoft KB Archive/831348

= &quot;Windows cannot connect to the domain&quot; error message when you try to log on to a Windows NT Server 4.0 domain =

Article ID: 831348

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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SYMPTOMS
When you try to use a Windows XP computer to log on to a Windows NT Server 4.0 domain, you may receive the following error message:

Windows cannot connect to the domain, either because the domain controller is down or otherwise unavailable, or because your computer account was not found. Please try again later. If this message continues to appear, contact your System Administrator for assistance.

The following event ID message is logged in the Windows XP system event log:

Event ID: 3210

Source: NETLOGON

Description: Failed to authenticate with \\, a Windows NT domain controller for domain , and therefore this computer might deny logon requests. This inability to authenticate might be caused by another computer on the same network using the same name or the password for this computer account is not recognized. If this message appears again, contact your system administrator.

The following event ID message is logged in the event log of the Windows NT Server 4.0 domain controller where you tried to log on:

Event ID: 5723

Source: NETLOGON

Description: The session setup from the computer  failed because there is no trust account in the security database for this computer. The name of the account referenced in the security database is $



CAUSE
This problem occurs because F-Secure Anti-Virus version 5.3 is not compatible with Windows XP.



RESOLUTION
To resolve this problem, upgrade to latest version of the F-Secure antivirus software (that is, F-Secure Anti-Virus version 5.31, F-Secure Anti-Virus version 5.4, or higher).

For additional information about how to log on to a Windows NT 4.0 domain, click the following article number to view the article in the Microsoft Knowledge Base:

810497 &quot;System cannot log you on to this domain&quot; error message when you try to log on to a Windows NT 4.0 domain



WORKAROUND
To work around this problem, turn off or remove F-Secure Anti-Virus version 5.3.



MORE INFORMATION
If you resolve this problem when you remove or turn off F-Secure Anti-Virus version 5.3, contact F-Secure for additional information about this problem and how to resolve it.

For more information, visit the following F-Secure Web site: http://www.f-secure.com

