Microsoft KB Archive/192516

= XFOR: T-shooting cc:Mail Connector Mail Conversion Problems =

Article ID: 192516

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q192516



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
As a result of conversion problems, Microsoft Exchange Connector to Lotus cc:Mail (CCMC) may hang, produce a Dr. Watson error, or produce mail messages with incorrect information. This article explains how to identify the message that is having conversion problems, and to troubleshoot the CCMC.



CAUSE
Problems encountered during message conversion are the cause of these symptoms of hanging, Dr. Watson, or producing messages with incorrect information.



WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Troubleshooting Steps
 Reduce the number of messages that the Exchange Connector to Lotus cc:Mail is converting. To do this:  Start the Registry Editor (Regedt32.exe), and locate the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeCCMC \Parameters

 Change these values:

Maximum Number of Messages to Export 

Default Setting 0X00000010(16)

Maximum Number of Messages to Import 

Default Setting 0X00000005(5)

  Capture messages coming across the Exchange Connector to Lotus cc:Mail. If the message is being sent from cc:Mail, the message will be saved before conversion takes place. If the message is being sent from Exchange Server, the message will be saved after conversion has taken place. The saved messages can be viewed using Notepad in the Exchsrvr\Ccmcdata\Export.bak or Import.bak directories. The name of the saved messages will be Msgxxxx.ccm, where X is a random hexadecimal number. To capture the above-mentioned messages:  Start the Registry Editor (Regedt32.exe), and locate the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeCCMC \Parameters

</li> Change these values:

Save a copy of the Exported files <set to 0X00000001(1)>

Save a copy of the Imported files <set to 0X00000001(1)>

Valid settings 0X00000000(0) and 0X00000001(1)

</li></ol> </li></ol>

NOTE: After you change the above registry setting, the Microsoft Exchange Connector for Lotus cc:Mail service should restart successfully.

After capturing and reviewing the converted messages, please contact Microsoft Product Support Services.

Keywords: kbprb KB192516

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