Microsoft KB Archive/229831

= WD98: Word Stops Responding, You Receive Error Message "Opening FileMaker Pro. Please Wait" Message =

Article ID: 229831

Article Last Modified on 12/13/2002

-

APPLIES TO


 * Microsoft Word 98 for Macintosh

-



This article was previously published under Q229831



SYMPTOMS
When you do the following
 * 1) Install the Office 98/FileMaker Pro Importer.
 * 2) Open FileMaker Pro to the New Database dialog box.
 * 3) Try to start a mail merge in Word 98 from a FileMaker Pro database.

you receive the following message, and Word 98 stops responding (hangs):

Opening FileMaker Pro. Please Wait...

At this point, you must use the Force Quit option to quit Word and regain control of your Macintosh.



CAUSE
This message only appears if FileMaker Pro is open to the New Database dialog box when you start a mail merge in Word 98.



RESOLUTION
To resolve this problem, do not open FileMaker Pro before you click the Mail Merge from FileMaker command on the Tools menu in Word 98.

If the message in the "Symptoms" section of this article is on your screen, press COMMAND+OPTION+ESC, and then click the Force Quit button, to force the programs to quit.



STATUS
Microsoft has confirmed that this is a problem in the Office 98/FileMaker Pro Importer.

Additional query words: wd98

Keywords: kbbug KB229831

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.