Microsoft KB Archive/192005

= Err Msg: No ISDN Devices Were Found. Please Install an ISDN... =

Article ID: 192005

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q192005



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you attempt to run the ISDN Configuration wizard from Microsoft Windows 98 or Windows Millennium Edition (Me) Help, you may receive the following error message:

No ISDN devices were found. Please install an ISDN device and run the configuration wizard again.

When you run diagnostics on the Integrated Services Digital Network (ISDN) device using the Modems tool in Control Panel, you receive the correct information from the device, which indicates that it is properly installed.



CAUSE
This error message can occur if you are using an external ISDN device. The ISDN Configuration wizard included with Windows 98 works only with internal ISDN devices.



RESOLUTION
To resolve this behavior, contact the manufacturer of the ISDN device for information about how to configure it for use in Windows 98 or Windows Me.



MORE INFORMATION
The configuration utility included with the Microsoft ISDN Accelerator Pack for Windows 95 also works only with internal ISDN devices.

Additional query words: HWMODEM modem

Keywords: kberrmsg kbhardware kbprb KB192005

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