Microsoft KB Archive/292173

= WD2002: PitneyWorks ClickStamp Online Menu Commands Are Missing After Upgrade =

Article ID: 292173

Article Last Modified on 7/27/2006

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APPLIES TO

 Microsoft Word 2002 Standard Edition, when used with:  Microsoft Windows Millennium Edition

 Microsoft Windows 98 Standard Edition 

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This article was previously published under Q292173





SYMPTOMS
When you upgrade from Microsoft Word 2000 to Microsoft Word 2002, and you have ClickStamp(TM) Online installed on your computer, the commands for ClickStamp may no longer be available on the Tools menu.



CAUSE
This behavior occurs because Word 2002 refers to the following folder for add-ins:

Microsoft Office\Office10\Startup

However, the PitneyWorks add-in template file for ClickStamp Online is installed in the following folder:

Microsoft Office\Office\Startup

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RESOLUTION
To resolve this issue, copy the __CSO.dot template file from the following folder

Microsoft Office\Office\Startup

and paste it to this folder:

Microsoft Office\Office10\Startup

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

ClickStamp Online is made by PitneyWorks. For more information, browse to the following PitneyWorks Web site:

http://www.pitneyworks.com

Keywords: kbbug kbpending KB292173

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