Microsoft KB Archive/97865

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Header Does Not Print Using HPPCL5MS.DRV

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Q97865

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The information in this article applies to:


 * Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

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SYMPTOMS
In Word for Windows, some headers that print using version 31.3.89 of the Hewlett-Packard (HP) Series III printer driver (HPPCL5A.DRV) may not print at all when you use version 2.0 or 2.1 of the driver (HPPCL5MS.DRV).

This problem has been reproduced in Word for Windows when printing a header with the following formatting:

  Option                       Setting Header/Footer From Edge:   .25 inch Font Size:                  Greater than 12 points Paragraph Line Spacing      Exactly 1 line

WORKAROUND
If you change the Line Spacing setting to Auto or increase the From Edge setting, the header prints.

STATUS
We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 2.0 word6 winword 6.0 winword2

Keywords : kbprint

Issue type :

Technology :