Microsoft KB Archive/837917

= &quot;Access is denied&quot; error message when you use client-side caching to synchronize a home folder that is mapped to a drive letter in Windows XP =

Article ID: 837917

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Tablet PC Edition

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SYMPTOMS
When you map your home shared folder to a drive letter, make the home shared folder available offline, and then try to synchronize the home shared folder by using client-side caching (CSC), you may receive the following error message:

Access is denied.

If you try to access the offline folder after receiving this error message, you receive the following error message:



Access is denied.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP
  Date         Time   Version            Size    File name -  25-Mar-2004  22:18  5.1.2600.1367      92,160  Cscdll.dll 25-Mar-2004 22:08  5.1.2600.1367     420,736  Mrxsmb.sys 25-Mar-2004 22:08  5.1.2600.1367     166,016  Rdbss.sys

Windows XP 64-Bit Edition
  Date         Time   Version            Size    File name     Platform -  25-Mar-2004  22:12  5.1.2600.1367     236,544  Cscdll.dll    IA-64 25-Mar-2004 21:50  5.1.2600.1367   1,276,416  Mrxsmb.sys 25-Mar-2004 21:50  5.1.2600.1367     495,616  Rdbss.sys 25-Mar-2004 22:18  5.1.2600.1367      92,160  Wcscdll.dll   x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: STATUS_ACCESS_DENIED ACCESS_DENIED winxp

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB837917

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