Microsoft KB Archive/327922

= Microsoft Products Stop Responding When Playing Sounds =

Article ID: 327922

Article Last Modified on 9/13/2002

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APPLIES TO


 * Microsoft Error Reporting

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This article was previously published under Q327922



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.



SYMPTOMS
When you play sounds in some Microsoft programs, the program may stop responding (hang).



CAUSE
This behavior may be caused by the software that decompresses the audio data in the Start.wav audio file.

RESOLUTION
Microsoft has released the Microsoft Internet Explorer Navigation Sound update that resolves this problem by replacing the Start.wav file with a version that contains uncompressed audio data.

This update was released in March 2002 and is available on the Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com

Additional query words: msn6 iexplore mspub outlook winproj msmoney winword excel powerpnt frontpg msaccess visio enc2002 msacm32.dll Encarta wmplayer hangs

Keywords: kbbug kbfix kbprod2web KB327922

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