Microsoft KB Archive/213001

= SMS: Remote Control Session Fails if Remote Execute Command Contains Quotes =

Article ID: 213001

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q213001



SYMPTOMS
If an administrator runs a remote execute command containing quotes during a remote control session, Microsoft Systems Management Server (SMS) tries to run the command on the client but fails. As a result, the remote-control session on the site server computer temporarily stops responding.

The status responds with a "Communication Failure" error, and the site server loses the connection with the client, causing the tools window to close.

After the tools window is closed, subsequent attempts to re-establish another remote tools session fail. The client remains stuck trying to run a command that it cannot process.



CAUSE
This behavior occurs because the client is holding onto the initial remote session, preventing it from responding to another remote control request.



WORKAROUND
To work around this issue, manually close the command dialog box that is running on the client computer; doing so allows a remote tools session to reconnect.



STATUS
Microsoft has confirmed that this is a problem in Systems Management Server 2.0.

Additional query words: prodsms

Keywords: kbbug kbclient kbhelpdesk kbnofix kbremoteprog kbsmsutil KB213001

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