Microsoft KB Archive/330559

= A ping request cannot find the host by using the hexadecimal IP address on a Windows XP-based computer =

Article ID: 330559

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q330559





SYMPTOMS
After you apply Service Pack 1 (SP1) to Microsoft Windows XP Professional, if you ping the host computer by using the hexadecimal Internet Protocol (IP) address, you receive an error message that is similar to the following:

Ping request could not find host. Please check the name and try again.

Note The value may vary according to the hexadecimal IP address that you use.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit editions
  Date         Time   Version          Size     File name -  24-Oct-2002  14:29                     1,804  Hotfix.txt 23-Oct-2002 04:07  5.3.5.0            4,608  Spmsg.dll 23-Oct-2002 04:08  5.3.5.0           82,944  Spuninst.exe 23-Oct-2002 17:10  5.1.2600.1135     70,656  Ws2_32.dll 23-Oct-2002 11:18                   148,480  Ws2_32.pdb 27-Feb-2002 11:28                     4,092  Eula.txt 24-Oct-2002 07:38                     7,658  Q330559.cat 23-Oct-2002 04:08  5.3.5.0           18,432  Spcustom.dll 23-Oct-2002 04:07  5.3.5.0          404,992  Update.exe 23-Oct-2002 7:09                      3,779  Update.inf 23-Oct-2002 7:10                         86  Update.ver 24-Oct-2002 13:14  5.1.2600.27      361,320  Q330559_wxp_sp2_x86_enu.exe

Windows XP 64-Bit Edition
  Date         Time   Version          Size     File name            Platform ---  25-Oct-2002  10:56                     1,804  Hotfix.txt 23-Oct-2002 04:07  5.3.5.0            4,096  Spmsg.dll            IA-64 23-Oct-2002 04:07  5.3.5.0          201,216  Spuninst.exe         IA-64 23-Oct-2002 17:10  5.1.2600.1135    259,584  Ws2_32.dll           IA-64 23-Oct-2002 11:18  5.1.2600.1135     70,656  Wws2_32.dll          x86 23-Oct-2002 11:18                   150,528  Ws2_32.pdb 11-Sep-2002 05:34                     4,092  Eula.txt 24-Oct-2002 07:38                     7,956  Q330559.cat 23-Oct-2002 04:07  5.3.5.0           51,712  Spcustom.dll         IA-64 23-Oct-2002 04:07  5.3.5.0          845,312  Update.exe           IA-64 23-Oct-2002 17:10                     4,007  Update.inf 23-Oct-2002 17:10                       156  Update.ver 24-Oct-2002 13:15  5.1.2600.27      572,264  Q330559_wxp_sp2_ia64_enu.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Additional query words: WinXPpro

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbbug kbfix kbwinxppresp2fix KB330559

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