Microsoft KB Archive/153272

= Money: Error Using ISDN Lines, WinModem, Cable or Virtual Modems =

Article ID: 153272

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Money 99 Standard Edition
 * Microsoft Money 98 Standard Edition
 * Microsoft Money 95
 * Microsoft Money 3.0 Standard Edition
 * Microsoft Money 97 Standard Edition
 * Microsoft Money 98 Deluxe Edition
 * Microsoft Money 98 Financial Suite Edition

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This article was previously published under Q153272



SYMPTOMS
If you try to connect to Online Services using an ISDN modem, Cable modem, WinModem or Virtual modem, you may receive one of the following error messages.

Money 99, 98 and Money Version 5.0
A communication error occurred, please try your call again.

Money Version 4.0 for Windows 95
Money could not complete the call due to trouble communicating with the modem port. Please try again.

Money version 3.0
Your modem is turned off, improperly configured, or in use by another application. Press F1 for more information.



CAUSE
You need a standard modem to connect to Online Services.



MORE INFORMATION
Money requires a connection to a communication port to use Online Services. ISDN modems, cable modems, and WinModems do not use communications ports in the same way as a standard modem. ISDN modems and cable modems use dial-up networking to connect directly to a communications port. WinModems virtualize the communications ports so money is not able to connect to a communications port. NOTE: It has been reported that the MWave sound/modem chip on IBM Thinkpads and Aptivas may also cause the error mentioned at the top of this article. New drivers for the US Robotics Winmodems and the IBM MWave modems are available from the respective companies.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: w_money 97 6.0 7.0 on line dolly

Keywords: kb3rdparty kberrmsg kbfaq kbhardware kbinfo kbonline KB153272

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