Microsoft KB Archive/287849

= OL2002: The Formatting Toolbar Is Disabled When You Reply to a Rich Text Message =

Article ID: 287849

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q287849



SYMPTOMS
When you reply to an open message that is formatted in Microsoft Outlook Rich Text, the Formatting toolbar is not available (grayed out). If you click in the body of the message, the toolbar becomes available. You may also receive the following error message:

The spelling check was unsuccessful. Do you want to send anyway?



CAUSE
This problem occurs because you have the Close original message on reply or forward option enabled, and you are using Microsoft Word as your e-mail editor with the Use Microsoft Word to edit Rich Text e-mail messages option enabled.



WORKAROUND
To work around this problem, reply to the message directly without opening the message, or disable the Close original message on reply or forward option. To do this:
 * 1) In Outlook, click Options on the Tools menu.
 * 2) Click the Email Options button.
 * 3) Click to clear the Close original message on reply or forward check box, and then click OK twice.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: greyed missing unavailable

Keywords: kbbug kbnofix KB287849

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