Microsoft KB Archive/843551

= Control Panel stops responding in Windows XP =

Article ID: 843551

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Tablet PC Edition

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SYMPTOMS
When you try to open Control Panel, it does not respond. You cannot use any one of the items in Control Panel.



CAUSE
This problem may occur if the following conditions are true:  You are using a version of Microsoft Windows XP that starts the Input Method Editor (IME). You install and remove the hotfix that is described in the following Microsoft Knowledge Base article:

831144 FIX: Divide-by-zero error in the .NET Framework 1.0





Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit editions
 Date        Time   Version            Size    File name --  12-Jul-2004  19:38  5.1.2600.1575     930,816  Kernel32.dll

Windows XP 64-Bit Edition
 Date        Time   Version            Size    File name      Platform --  12-Jul-2004  19:46  5.1.2600.1575   1,923,072  Kernel32.dll   IA-64 12-Jul-2004 19:38  5.1.2600.1575     882,176  Wkernel32.dll  x86



WORKAROUND
To work around this problem, follow these steps:
 * 1) Press CTRL+ALT+DEL, and then click Task Manager.
 * 2) Click the Processes tab, and then click the Conime.exe process.
 * 3) Click End Process, and then click Yes to confirm.
 * 4) Close Task Manager.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For more information about the Input Method Editor, visit the following Microsoft Web page:

http://www.microsoft.com/globaldev/handson/user/IME_Paper.mspx

For additional information about terms for updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hang characters double-byte single-byte Korean Traditional Taiwanese Simplified Chinese Japanese applet tools panels IME console

Keywords: kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbqfe kbhotfixserver KB843551

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