Microsoft KB Archive/816526

= The Remote Server Stops Responding When You Try to Establish a Remote Control Connection By Using IBM Tivoli Director 3.1 =

Article ID: 816526

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition

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SYMPTOMS
When you try to establish a remote control connection to a server by using the IBM Tivoli Director version 3.1 program, you may experience the following symptoms:  You receive the following error message:

Remote Control -.

The remote control service was unable to connect.

-and- The remote server stops responding (freezes).



CAUSE
This issue may occur if you try to establish a remote control connection from a Microsoft Windows Server 2003-based server to another Windows Server 2003-based server on which the Tivoli Agent program is running.

This issue occurs because when the program tries to establish the remote control session on the client computer, it installs its own mouse and keyboard filter drivers. The installation of the keyboard filter driver is unsuccessful on the Windows Server 2003 client computer.



RESOLUTION
To resolve this issue, contact IBM to obtain an updated version of the Tivoli Director program.

For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbbug kbprb KB816526

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