Microsoft KB Archive/248849

= "Advanced INF install failure. Reason: Access is denied" error message when you install Office 2000 =

Article ID: 248849

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q248849



SYMPTOMS
When you install Microsoft Office, the following error message may appear:

Advanced INF install failure. Reason: Access is denied.



CAUSE
This problem occurs if the all of following conditions are true:
 * You install Windows 2000 on a new (or newly formatted) NTFS disk.
 * You install Office 2000 as an administrator in a high-security lock-down environment.
 * You then log on as a user who is not a member of the administrator's group.
 * You are using Office 2000 and Internet Explorer 5.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 How to obtain and install the Office 2000 SR-1/SR-1a Update



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000 IE5 IE5.0 5.0 BUG

Keywords: kbtshoot kbsetup kberrmsg kbbug kbfix KB248849

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