Microsoft KB Archive/299850

= PCHealth Does Not Work on Turkish-Language Version of Windows Millennium Edition =

Article ID: 299850

Article Last Modified on 10/18/2005

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q299850



SYMPTOMS
When you try to gain access to Windows Help in the Turkish-language version of Windows Millennium Edition (Me) by clicking Start (Baslat), and then clicking Help (Yardim), Help may not open.

This problem occurs if the computer date and time were later than 19:59:59 Tuesday, April 17, 2001 when the Turkish-language version of Windows Me was installed.

The following error message may also be logged in the Pchealth_setup.log file:

WARNING!! Tampered Signature file C:\WINDOWS\PCHealth\Support\pchsign.cab



CAUSE
This problem can occur if several cabinet files have digital signatures with certificates that are inserted in an order that makes it appear that the certificates were not time stamped, and that the certificates expired on the indicated date.

The affected files' signatures are only valid from 20:00:00 Monday, April 03, 2000 to 19:59:59 to Tuesday, April 17, 2001. The following files from the Win_9.cab file are affected:
 * Pchsign.cab (Windows Me PCHealth, Turkish only)
 * Pss.cab (Windows Me PSS, Turkish only)



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Turkish-langauge version of this fix should have the following file attributes or later:

  Date        Time        Version       Size     File name ---  05/11/2001  05:06 P.M.  N/A             7,834  Pchsign.cab 05/11/2001 05:06 P.M.  N/A            16,111  Pss.cab 05/15/2001 07:35 P.M.  4.90.0.3004   217,360  Hcupdate.exe 05/09/2001 01:26 P.M.  4.90.0.3004    90,384  Pchsetup.exe In addition, the update also places the following files in the Windows\PCHealth subfolder:   Date        Time        Version       Size      File name 06/08/2000 08:00 P.M.  N/A              2,023  Hccss02.css 06/08/2000 08:00 P.M.  N/A              2,034  Hccss02c.css 06/08/2000 08:00 P.M.  N/A              1,940  Hccss02h.css 06/08/2000 08:00 P.M.  N/A             10,308  Hccss03.css 06/08/2000 08:00 P.M.  N/A              9,871  Hccss03c.css 06/08/2000 08:00 P.M.  N/A              9,932  Hccss03h.css 06/08/2000 08:00 P.M.  N/A              2,887  Hccss05.css 06/08/2000 08:00 P.M.  N/A              2,802  Hccss05c.css 06/08/2000 08:00 P.M.  N/A              2,822  Hccss05h.css 06/08/2000 08:00 P.M.  4.90.0.2525     24,848  Atrace.dll 06/08/2000 08:00 P.M.  4.90.0.2525     33,040  Brpinfo.dll 06/08/2000 08:00 P.M.  4.90.0.2525     20,752  Hcappres.dll 06/08/2000 08:00 P.M.  4.90.0.2525    110,864  Marspch.dll 06/08/2000 08:00 P.M.  6.0.0.1209     315,664  Msinfo32.dll 06/08/2000 08:00 P.M.  4.90.0.2525    155,920  Pchprov.dll 06/08/2000 08:00 P.M.  4.90.0.3001    495,888  Helpctr.exe 06/08/2000 08:00 P.M.  4.90.0.2525     24,848  Pchschd.exe 06/08/2000 08:00 P.M.  4.90.0.2525    160,016  Uploadm.exe 06/08/2000 08:00 P.M.  N/A                110  Hcgif01.gif 06/08/2000 08:00 P.M.  N/A                868  Hcgif02.gif 06/08/2000 08:00 P.M.  N/A                101  Hcgif03.gif 06/08/2000 08:00 P.M.  N/A                148  Hcgif11.gif 06/08/2000 08:00 P.M.  N/A                134  Hcgif12.gif 06/08/2000 08:00 P.M.  N/A                152  Hcgif13.gif 06/08/2000 08:00 P.M.  N/A                148  Hcgif21.gif 06/08/2000 08:00 P.M.  N/A                136  Hcgif22.gif 06/08/2000 08:00 P.M.  N/A                150  Hcgif23.gif 06/08/2000 08:00 P.M.  N/A                196  Hcgif31.gif 06/08/2000 08:00 P.M.  N/A                197  Hcgif32.gif 06/08/2000 08:00 P.M.  N/A                203  Hcgif33.gif 06/08/2000 08:00 P.M.  N/A                888  Hcgif41.gif 06/08/2000 08:00 P.M.  N/A                899  Hcgif42.gif 06/08/2000 08:00 P.M.  N/A                891  Hcgif43.gif 06/08/2000 08:00 P.M.  N/A                899  Hcgif44.gif 06/08/2000 08:00 P.M.  N/A              5,589  Hcgif45.gif 06/08/2000 08:00 P.M.  N/A             29,364  Hcgif46.gif 06/08/2000 08:00 P.M.  N/A                289  Hcgif51.gif 06/08/2000 08:00 P.M.  N/A              1,215  Hcgif52.gif 06/08/2000 08:00 P.M.  N/A              5,773  Hcgif61.gif 06/08/2000 08:00 P.M.  N/A              7,922  Hcgif62.gif 06/08/2000 08:00 P.M.  N/A              7,099  Hcgif63.gif 06/08/2000 08:00 P.M.  N/A             15,221  Hcgif64.gif 06/08/2000 08:00 P.M.  N/A                 82  Ndgif01.gif 06/08/2000 08:00 P.M.  N/A                 85  Ndgif02.gif 06/08/2000 08:00 P.M.  N/A              4,168  Hccss04.htc 06/08/2000 08:00 P.M.  N/A                430  Hccss06.htc 06/08/2000 08:00 P.M.  N/A                756  Hccmp02.htm 06/08/2000 08:00 P.M.  N/A              2,948  Hccmp03.htm 06/08/2000 08:00 P.M.  N/A              7,876  Hccmp04.htm 06/08/2000 08:00 P.M.  N/A              1,990  Hccmp04b.htm 06/08/2000 08:00 P.M.  N/A              5,186  Hccmp05.htm 06/08/2000 08:00 P.M.  N/A              3,374  Hccmp06.htm 06/08/2000 08:00 P.M.  N/A              5,634  Hccmp07.htm 06/08/2000 08:00 P.M.  N/A              7,942  Hccmp08.htm 06/08/2000 08:00 P.M.  N/A              2,216  Hccmp09.htm 06/08/2000 08:00 P.M.  N/A              7,613  Hccmp10.htm 06/08/2000 08:00 P.M.  N/A              7,917  Hccmp11.htm 06/08/2000 08:00 P.M.  N/A              1,098  Hccmp12.htm 06/08/2000 08:00 P.M.  N/A                315  Hccmp12c.htm 06/08/2000 08:00 P.M.  N/A                315  Hccmp12h.htm 06/08/2000 08:00 P.M.  N/A              8,206  Hccmp13.htm 06/08/2000 08:00 P.M.  N/A              6,435  Hchtmc03.htm 06/08/2000 08:00 P.M.  N/A              1,703  Hchtmc15.htm 06/08/2000 08:00 P.M.  N/A              6,435  Hchtmh03.htm 06/08/2000 08:00 P.M.  N/A              1,605  Hchtmh15.htm 06/08/2000 08:00 P.M.  N/A              1,038  Hchtml01.htm 06/08/2000 08:00 P.M.  N/A              6,530  Hchtml03.htm 06/08/2000 08:00 P.M.  N/A             14,498  Hchtml04.htm 06/08/2000 08:00 P.M.  N/A              4,629  Hchtml05.htm 06/08/2000 08:00 P.M.  N/A              1,065  Hchtml06.htm 06/08/2000 08:00 P.M.  N/A              3,725  Hchtml11.htm 06/08/2000 08:00 P.M.  N/A              3,733  Hchtml12.htm 06/08/2000 08:00 P.M.  N/A              1,040  Hchtml13.htm 06/08/2000 08:00 P.M.  N/A              1,038  Hchtml14.htm 06/08/2000 08:00 P.M.  N/A              1,703  Hchtml15.htm 06/08/2000 08:00 P.M.  N/A                468  Hchtml16.htm 06/08/2000 08:00 P.M.  N/A              1,409  Hchtml20.htm 06/08/2000 08:00 P.M.  N/A              1,028  Hchtml21.htm 06/08/2000 08:00 P.M.  N/A              1,173  Hchtml22.htm 06/08/2000 08:00 P.M.  N/A                654  Hchtml23.htm 06/08/2000 08:00 P.M.  N/A              7,961  Hchtml24.htm 06/08/2000 08:00 P.M.  N/A              8,106  Hchtml25.htm 06/08/2000 08:00 P.M.  N/A              1,344  Hchtml26.htm 06/08/2000 08:00 P.M.  N/A                754  Hchtml40.htm 06/08/2000 08:00 P.M.  N/A                780  Hchtml41.htm 06/08/2000 08:00 P.M.  N/A                780  Hchtml42.htm 06/08/2000 08:00 P.M.  N/A                780  Hchtml43.htm 06/08/2000 08:00 P.M.  N/A                780  Hchtml44.htm 06/08/2000 08:00 P.M.  N/A             38,865  Ndhtml01.htm 06/08/2000 08:00 P.M.  N/A              1,974  Sihtml01.htm 06/08/2000 08:00 P.M.  N/A              9,264  Ndgif03.jpg 06/08/2000 08:00 P.M.  N/A              7,344  Hcscr03.js   06/08/2000  08:00 P.M.  N/A             11,803  Hcscr04.js   06/08/2000  08:00 P.M.  N/A              9,661  Hcscr06.js   06/08/2000  08:00 P.M.  N/A              3,371  Hcscr08.js   06/08/2000  08:00 P.M.  N/A          2,723,840  Hcdata.mdb 06/08/2000 08:00 P.M.  N/A                633  Hchtml02.mmf 06/08/2000 08:00 P.M.  N/A             15,204  Pchealth.mof 06/08/2000 08:00 P.M.  N/A                721  Config.xml 06/08/2000 08:00 P.M.  N/A              2,292  Dataspec.xml 06/08/2000 08:00 P.M.  N/A                309  Pchver.xml



WORKAROUND
To work around this problem, set the computer date to a date between 20:00:00 Monday, April 03, 2000 and 19:59:59 Tuesday, April 17, 2001 before you run the installation.

If you have already installed the product and have encountered the problem, use the following steps to properly install PCHealth:  Change the computer date and time to one between 20:00:00 Monday, April 03, 2000 and 19:59:59 Tuesday, April 17, 2001. You can easily do so by double-clicking the current time in the system tray on the Windows taskbar. You can also change the date and time in Denetim Masasi (Control Panel) by double-clicking Tarih/Saat (Date/Time). Install PCHealth; click Start (Baslat), click Run (Calistir) and then type the following command:

rundll.exe setupx.dll,InstallHinfSection PCHealth.Install 132 %windir%\INF\PCHealth.inf

 Click Start (Baslat), and then click Help (Yardim) to start Windows Help. Change the computer back to the current date and time.</ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
For additional information about how to determine which folder Windows is installed in, click the article number below to view the article in the Microsoft Knowledge Base:

305792 How to Determine Which Folder Windows Is Installed In

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Keywords: kbbug kbenv kbfix kbqfe kbsetup KB299850

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