Microsoft KB Archive/214407

= XADM: Internet Mail Service Stops with an Access Violation =

Article ID: 214407

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q214407



SYMPTOMS
The Microsoft Exchange Internet Mail Service terminates with an access violation during the processing of outbound Internet mail. Viewing the application log using event viewer may show some of the following events:

Event ID: 4097

Source: DrWatson

Type: Information

Category: None

Description:

The application, exe\MSEXCIMC.dbg, generated an application error The error occurred on 11/ 9/1998 @ 9:14:48.422 The exception generated was c0000005 at address 004391a3 (nosymbols)

Other exceptions reported might include some of the following:

The exception generated was c0000005 at address 004402cb (nosymbols)

The exception generated was c0000005 at address 77f7d359 (RtlpCoalesceFreeBlocks)

The exception generated was c0000005 at address 77f64654 (RtlAllocateHeap)

Event ID: 4037

Source: MSExchangeIMC

Type: Error

Category: Internal Processing

Description:

An exception has occurred which was handled internally by the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x004391a3

Other locations reported might include the following:

An exception has occurred which was handled internally by the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x77f64654



CAUSE
The Internet Mail Service was incorrectly handling an invalid response from other SMTP servers on the Internet.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: IMC

This hotfix has been posted to the following Internet location as Psp2imca.zip and Psp2imci.zip:

ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/eng/exchg5.5/postsp2/imc-fix



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: invalid gpfault gp failure access violation ehlo response

Keywords: kbbug kbfix kbqfe KB214407

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