Microsoft KB Archive/306268

= XADM: Information Store Returns OM_get Errors =

Article ID: 306268

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q306268



SYMPTOMS
The information store may stop processing messages and log error events similar to the following:

Event ID: 2024

Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: MTA Connections

Description: Unable to access the object manager (OM) object from the Microsoft Exchange MTA for MH_T_CONTENT.

Event ID: 2007

Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: MTA Connections

Description: om_get returned error 0x14 on database First Storage Group\Mailbox Store ServerName



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: MTA

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Additional query words: mta mdb OOM

Keywords: kbbug kbexchange2000presp2fix kbexchange2000sp2fix kbfix KB306268

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