Microsoft KB Archive/212759

= XFOR: CCMC Event 54 Conversion of Message Failed =

Article ID: 212759

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q212759



SYMPTOMS
Mail may stop flowing over the Microsoft Exchange Connector for Lotus cc:Mail (CCMC), and the following event message may be received every 15 seconds in the application event log:

Event ID 54 "Conversion of Message Failed"

Moreover, Exchange Server may keep adding the same message, with a new file name (such as Msg3DFF.ccm), to the :\Exchsrvr\Ccmcdata\Bad folder. There is nothing added to the Exchsrvr\Ccmcdata\Export or Exchsrvr\Ccmcdata\Submit folders, however.



CAUSE
A corrupted message in the cc:Mail PostOffice is preventing mail flow.



WORKAROUND
The cc:Mail administrator needs to delete the corrupted message for mail to resume flowing normally. Here are the steps the cc:Mail administrator needs to perform on the cc:Mail PostOffice:  Stop the cc:Mail connector service. Clean out the Exchsrvr\Ccmcdata\Bad folder. Run Export.exe manually on the Exchange Server computer (at a command prompt) with the following syntax:

EXPORT /NpoName (Exchange site name) /Ppassword /DE:\ccdata /MSG# /@filename.txt.

For example:

EXPORT /NEX1 /Ppassword /DE:\ccdata /MSG# /@ccmessg.txt

NOTE: /N is usually the Exchange Server Site name (check the cc:Mail Admin.exe to be sure of the Exchange Server postoffice name).

/MSG# gives the message number.

/@filename.txt creates a text file that shows all of the messages outgoing from cc:Mail to Exchange Server. Compare these messages to the one in Exchsrvr\Ccmcdata\Bad, and locate the corrupted message and its message number (MSG#) shown in the text file. Run the export again with the following switches:

EXPORT /Nponame (exchange site) /Ppassword /DD:\ccdata /DELETE/123456 (message number)

For example:

EXPORT /NEX1 /Ppassword /DD:\ccdata /DELETE/123456

 Restart the cc:Mail service. Mail flows, and there are no further errors.

Keywords: kbprb KB212759

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