Microsoft KB Archive/87408

= PC DB: Symptoms of Not Having a KEY File =

Article ID: 87408

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 2.1e
 * Microsoft Mail for PC Networks 3.0
 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q87408



SUMMARY
There are two main consequences of not having a KEY file: the user will not be able to read existing mail in the file and the file will not accept mail from other programs.

When a Microsoft Mail client attempts to load the KEY file and it is not available, the following error message is displayed:

Error in mail header retrieval

The program will still function; however, the user will not be able to read his or her mail messages.

Similarly, when another user attempts to send mail to that user ID, the following message will appear:

ERROR MAILING TO MAILBAG:

Mailbag: 00000000

Address: NETWORK/POSTOFFICE/Admin

Press any key to continue...



MORE INFORMATION
The error messages will continue to be displayed until a valid KEY file is made available. This usually involves restoring the file from a backup or freeing it for use if it was locked open by another application or workstation.

Additional query words: 2.10e 3.00 3.20

Keywords: KB87408

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