Microsoft KB Archive/295344

= OFFXP: Outlook Option for Keeping Earlier Version Is Unavailable =

Article ID: 295344

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q295344



SYMPTOMS
When you upgrade from an earlier version of Microsoft Office, the check box for Microsoft Outlook under Remove previous versions of Office applications may be selected and unavailable (appears dimmed).



CAUSE
The Microsoft Outlook check box is selected and unavailable if an earlier version of Outlook is installed on your computer, and your Setup configuration is set to install Outlook 2002.

Only one version of Outlook can be installed on your computer at one time. This option is unavailable to prevent you from installing Outlook 2002 while keeping an earlier version of Outlook installed.

NOTE: At the bottom of the Remove previous versions of Office applications dialog box, the following text appears if an earlier version of Outlook is installed and your Setup configuration is set to install Outlook 2002:

Previous versions of Outlook must be removed to install Microsoft Outlook 2002.



WORKAROUND
If you want to keep an earlier version of Outlook installed, you will not be able to install Outlook 2002. To install Office XP without Outlook 2002, follow these steps:
 * 1) Run Setup for Office XP.
 * 2) In the Choose the type of installation you need dialog box, select Custom and then click Next.
 * 3) In the Choose which applications for setup to install dialog box, clear the check box for Microsoft Outlook and then click Next. When the Remove previous versions of Office applications dialog box appears, the option for Microsoft Outlook will be selected by default, but it will no longer be unavailable.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

290366 OFFXP: Setup May Remove Earlier Versions of Office

Additional query words: OFFXP prb grey dimmed not available grayed gray greyed

Keywords: kbprb KB295344

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