Microsoft KB Archive/873264

= The W3wp.exe file that is used to create and to publish to the Web in Exchange Server 2003 SP1 crashes after you input your user name and password in OWA =

Article ID: 873264

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) to open a Microsoft Office Excel 2003 file that is attached to an e-mail message, you may be prompted for your user name and your password. When you press ENTER after you input your user name and password, the W3wp.exe file that is used to create and to publish to the Web in Microsoft Exchange Server 2003 Service Pack 1 (SP1) crashes.



CAUSE
This issue occurs when Korean and Chinese character codes are mixed and used on the same page. When the URL for an attached file that is made up of multibyte characters in different code pages is transferred to the Davex.dll file, the file crashes the Web working process (w3wp.exe) executable file.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 06-Aug-2004 22:26  6.5.7232.24     1,085,952  Davex.dll 31-Jul-2004 23:39  6.5.6980.94        20,480  Exhotfix.dll 09-Aug-2004 23:34                      1,690  Exhotfix.cdf 31-Jul-2004 23:39  6.5.6980.94        20,480  Exhotfix.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Korean Exchange 2003 SP1,Chinese Exchange 2003 SP1

Keywords: kbexchowa kbfix kbbug kbhotfixserver kbqfe KB873264

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