Microsoft KB Archive/816509

= USB devices stop responding after you install Windows XP Embedded with Service Pack 1 =

Article ID: 816509

Article Last Modified on 5/17/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When the Out of Box Experience (OOBE) wizard starts after you install the OEM version of Microsoft Windows XP Embedded with Service Pack 1, some of your USB devices may stop responding.



CAUSE
This problem may occur if a USB port stops working. A USB port may stop working because of a conflict between a USB 2.0 controller and a USB 1.1 controller.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name ---  04-Mar-2003  23:13  5.1.2600.1180   64,256  Usbehci.sys 22-Mar-2003 03:04  5.1.2600.1190  481,792  Usbport.sys



WORKAROUND
To work around this problem, connect your USB device to a different USB port.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

