Microsoft KB Archive/291871

= PPT2002: Cannot Print to HP 4500 DN Color Printer =

Q291871

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The information in this article applies to:


 * Microsoft PowerPoint 2002

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For a Microsoft PowerPoint 2000 version of this article, see Q244694.

SYMPTOMS
If you print from Microsoft PowerPoint to a Hewlett-Packard (HP) 4500 DN Color Printer, you may not receive any output from the printer, nor do you receive any error messages. This behavior only occurs when you print from PowerPoint. Other programs are able to print normally. Also, PowerPoint files print correctly to other printers.

CAUSE
This behavior is caused by the Hewlett-Packard 4500 DN Color Printer driver. Other drivers do not cause this behavior.

WORKAROUND
Download and install the Hewlett-Packard 5M Color printer driver. This driver successfully emulates the driver for the 4500 DN print device, and you will be able to print normally.

This issue has been tested with the 2.01 versions of the 4500 DN print driver, both PCL and PostScript. Check the Hewlett-Packard Web site often for updated drivers for your print device.

For information about how to contact Hewlett-Packard, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: spool job disappear delete go away printing gone queue prb PPT

Keywords : kbprint kbdta

Issue type : kbprb

Technology : kbPowerPtSearch kbPowerPt2002 kbPowerPt2002Search

Last Reviewed: September 7, 2001

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