Microsoft KB Archive/870997

= Windows XP and Windows 2000 clients that share a single organizational unit stop responding or spontaneously restart =

Article ID: 870997

Article Last Modified on 11/4/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
Microsoft Windows XP-based computers that share a single organizational unit (OU) in a Microsoft Windows 2000 domain may experience the following symptoms:
 * The computer stops responding during logon if the logged-on User account of the user is a member of the OU.
 * The computer stops responding during startup if the Computer account is a member of the OU.

Windows 2000-based computers that share a single OU in a Windows 2000 domain may experience the following symptoms:
 * The computer restarts during logon if the logged-on User account of the user is a member of the OU.
 * The computer restarts during startup if the Computer account is a member of the OU.
 * The computer restarts continually. If the computer is a domain controller, the computer restarts more frequently because the domain controller applies computer policies every five minutes.

Additionally, the following errors may appear in the Application log on Windows XP-based computers and on Windows 2000-based computers:

Event Type: Error

Event Source: Application

Error Event Category: (100)

Event ID: 1000

Date: 2/19/2004

Time: 2:01:31 PM

Description: Faulting application lsass.exe, version 5.2.3790.0, faulting module secur32.dll, version 5.2.3790.0, fault address 0x0000674a.

Data: 0000: 6c707041 74616369 206e6f69 6c696146 0010: 20657275 61736c20 652e7373 35206578 0020: 332e322e 2e303937 6e692030 63657320 0030: 32337275 6c6c642e 322e3520 3937332e 0040: 20302e30 6f207461 65736666 30302074 0050: 37363030 6134

Event Type: Error

Event Source: Winlogon

Event Category: None

Event ID: 1015

Date: 2/19/2004

Time: 2:01:33 PM

Description: A critical system process, C:\WINDOWS\system32\lsass.exe, failed with status code c0000354. The machine must now be restarted.

Event Type: Information

Event Source: Application

Error Event Category: (100)

Event ID: 1004

Date: 2/19/2004

Time: 2:08:53 PM

Description: Reporting queued error: faulting application lsass.exe, version 5.2.3790.0, faulting module secur32.dll, version 5.2.3790.0, fault address 0x0000674a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 6c 73 61 ure lsa

0018: 73 73 2e 65 78 65 20 35 ss.exe 5

0020: 2e 32 2e 33 37 39 30 2e .2.3790.

0028: 30 20 69 6e 20 73 65 63 0 in sec

0030: 75 72 33 32 2e 64 6c 6c ur32.dll

0038: 20 35 2e 32 2e 33 37 39 5.2.379

0040: 30 2e 30 20 61 74 20 6f 0.0 at o

0048: 66 66 73 65 74 20 30 30 ffset 00

0050: 30 30 36 37 34 61 00674a

Notes
 * This problem may occur in safe mode or in normal mode.
 * A Windows 2000 domain controller may be able to work correctly in DS Restore mode.



CAUSE
This problem may be caused by a malformed Group Policy Link (GPLink) attribute.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP Service Pack 1, or Windows XP Service Pack 2 installed to apply this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP Service Pack 1
  Date         Time   Version            Size    File name --  09-Aug-2004  22:27  5.1.2600.1581     688,128  Userenv.dll 30-Jul-2004 21:29  5.1.2600.1580     594,432  Xpsp2res.dll

Windows XP Service Pack 2
  Date         Time   Version            Size    File name --  09-Aug-2004  21:52  5.1.2600.2504     723,456  Userenv.dll

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 installed to apply this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.   Date         Time   Version            Size    File name --  24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 19-Jun-2003 20:05  5.0.2195.6660     233,744  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 11-Jul-2004 19:31  5.0.2195.6958     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 04-Jun-2004 23:13  5.0.2195.6935   5,887,488  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 11-Jul-2004 19:31  5.0.2195.6958     393,488  Userenv.dll 10-Jul-2004 05:36  5.0.2195.6958   1,631,760  Win32k.sys 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 25-Sep-2003 18:08  5.0.2195.6826     243,984  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 10-Jul-2004 05:36  5.0.2195.6958   1,631,760  Win32k.sys 25-Sep-2003 18:08  5.0.2195.6826     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: reboot crash winlogon.exe lsass.exe hang

Keywords: kbwinxpsp3fix kbwinxppresp3fix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB870997

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