Microsoft KB Archive/326836

= Windows 2000 Desktop Blinks When Explorer.exe Repeatedly Stops Responding =

Article ID: 326836

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q326836



SYMPTOMS
After you log on to your computer, the desktop may begin to blink. Because of this, you may be unable to use your computer.



CAUSE
This problem may occur if Explorer.exe repeatedly stops responding (hangs).



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version         Size       File name 01-Aug-2002 06:21  5.0.2195.5781     123,664  Adsldp.dll 01-Aug-2002 06:21  5.0.2195.5781     131,344  Adsldpc.dll 01-Aug-2002 06:21  5.0.2195.5781      62,736  Adsmsext.dll 01-Aug-2002 06:21  5.0.2195.5992     358,160  Advapi32.dll 01-Aug-2002 06:21  5.0.2195.5265      42,256  Basesrv.dll 01-Aug-2002 06:21  5.0.2195.5855      49,424  Browser.dll 01-Aug-2002 06:21  5.0.2195.5943     135,952  Dnsapi.dll 01-Aug-2002 06:21  5.0.2195.5595      96,016  Dnsrslvr.dll 01-Aug-2002 06:21  5.0.2195.5722      45,328  Eventlog.dll 01-Aug-2002 06:21  5.0.2195.5907     222,992  Gdi32.dll 01-Aug-2002 06:21  5.0.2195.5859     145,680  Kdcsvc.dll 04-Jun-2002 14:31  5.0.2195.5859     199,952  Kerberos.dll 01-Aug-2002 06:21  5.0.2195.4928     708,880  Kernel32.dll 15-Jul-2002 08:52  5.0.2195.5940      71,024  Ksecdd.sys 22-Jul-2002 16:54  5.0.2195.5960     507,152  Lsasrv.dll 22-Jul-2002 16:54  5.0.2195.5960      33,552  Lsass.exe 01-Aug-2002 06:21  5.0.2195.4733     332,560  Msgina.dll 23-Jul-2002 14:27  5.0.2195.5966     108,304  Msv1_0.dll 01-Aug-2002 06:21  5.0.2195.5979     307,472  Netapi32.dll 01-Aug-2002 06:21  5.0.2195.5966     360,720  Netlogon.dll 01-Aug-2002 06:21  5.0.2195.5979     916,752  Ntdsa.dll 01-Aug-2002 06:21  5.0.2195.5966     387,344  Samsrv.dll 01-Aug-2002 06:21  5.0.2195.5951     129,296  Scecli.dll 01-Aug-2002 06:21  5.0.2195.5951     302,864  Scesrv.dll 01-Aug-2002 06:21  5.0.2195.5931     379,664  User32.dll 01-Aug-2002 06:21  5.0.2195.5968     369,936  Userenv.dll 01-Aug-2002 06:21  5.0.2195.5859      48,912  W32time.dll 04-Jun-2002 14:32  5.0.2195.5859      57,104  W32tm.exe 17-Jul-2002 11:45  5.0.2195.5948   1,642,416  Win32k.sys 03-May-2002 11:31  5.0.2195.5731     178,960  Winlogon.exe 01-Aug-2002 06:21  5.0.2195.5935     243,472  Winsrv.dll 01-Aug-2002 06:21  5.0.2195.5944     125,712  Wldap32.dll 22-Jul-2002 16:54  5.0.2195.5960     507,664  Lsasrv.dll 01-Aug-2002 06:21  5.0.2195.4928     708,880  Kernel32.dll 01-Aug-2002 06:21  5.0.2195.5948   1,642,416  Win32k.sys 01-Aug-2002 06:21  5.0.2195.5935     243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words: crash

Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbenv kbfix kbui kbwin2000presp4fix KB326836

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