Microsoft KB Archive/835276

= BUG: Commerce Server 2002 Standard Edition fails when hyperthreading is enabled on a computer with two processors =

Article ID: 835276

Article Last Modified on 11/15/2007

-

APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

-





SYMPTOMS
When hyperthreading is enabled on a computer with two physical processors, a Microsoft Commerce Server 2002 Standard Edition installation detects the processors as four processors. Because Commerce Server 2002 Standard Edition only supports two processors, you may receive the following error message when you try to access a Commerce Web site:

Configuration object failed to initialize because Commerce Server Standard Edition supports a maximum of two processors (CPUs)



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version     Size     File name ---  23-Jan-2004  05:01  4.5.3353.0  291,196  Cs45_ca.dll 23-Jan-2004 05:01  4.5.0.3353  303,177  Mscscfg.dll 23-Jan-2004 05:10  4.5.3353.0  102,400  Microsoft.commerceserver.interop.configuration.mscscfg.dll

Note After you apply the hotfix, you must use the Global Assembly Cache Tool (Gacutil.exe) to manually register the Microsoft .NET Framework assembly in the Global Assembly Cache (GAC). To register the assembly, type the following command at a command prompt, and then press ENTER :

gacutil /i Microsoft.commerceserver.interop.configuration.mscscfg.dll



WORKAROUND
To work around this problem for Commerce Server 2002 Standard Edition, disable hyperthreading in the BIOS on computers that use two physical processors.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbpending kbfix kbbug KB835276

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.