Microsoft KB Archive/323295

= You receive the &quot;Save not completed. File rename failed.&quot; error message when you try to save a file in Excel X for Mac =

Article ID: 323295

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Excel X for Mac

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This article was previously published under Q323295



Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.



SYMPTOMS
When you try to save a file in Microsoft Excel X, you may receive the following error message:

Save not completed. File rename failed.

If you click Cancel, Excel saves the file. This problem occurs only when you try to save the file for the second time. If you save the file by using a new name, the issue does not occur. 

CAUSE
This problem may occur if you are using Symantec Norton AntiVirus 8. Beta 2 for OS X.



RESOLUTION
To resolve this issue, contact Symantec to find out whether an update for Norton AntiVirus 8. Beta 2 for OS X is available.



WORKAROUND
To work around this issue, use one of the following methods:  Click Cancel when you receive the message. Your document should be saved.

Note Confirm that your document has been saved. Save the document by using a new name. To do this, click Save As on the File menu. Prevent the Norton AntiVirus program from starting. Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.

To prevent the Norton AntiVirus program from starting, remove the NortonAutoProtect file from the following folder:

System:Library:StartupItems





MORE INFORMATION
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: MacXLX XLX

Keywords: kberrmsg kbtshoot kbprb KB323295

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