Microsoft KB Archive/255234

= XFOR: Internet Mail Service Setup Wizard Cannot Authenticate Password on Windows 2000 =

Article ID: 255234

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition, when used with:
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q255234



SYMPTOMS
When you install the Internet Mail Service on a Microsoft Exchange Server that is running on a Windows 2000 Server-based computer, Setup may stop with the following error when authenticating the service account password:

Logon failure: Unknown user name or bad password. ID no. 0xc002052e



CAUSE
The service account user name for the System Attendant is in the format of @ .com. The Internet Mail Service Setup wizard references the System Attendant's service account and only understands the format of \.



RESOLUTION

 * 1) In the Microsoft Management Console, edit the properties of the Exchange System Attendant service.
 * 2) On the Log On tab, type the service account name in the format of  \
 * 3) Restart the System Attendant service and rerun the Internet Mail Service Setup wizard.

Keywords: kbprb KB255234

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