Microsoft KB Archive/300366

= &quot;The Operation Cannot Be Performed Because the Pins Are Not Connected&quot; Error Message May Be Displayed =

Article ID: 300366

Article Last Modified on 7/27/2007

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APPLIES TO


 * Microsoft Windows Media Player 7.0, when used with:
 * Microsoft Windows Millennium Edition

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This article was previously published under Q300366



SYMPTOMS
When you open an .avi file (a video clip) in an e-mail message, you may receive the following error message:

Windows Media Player Error -

The operation cannot be performed because the pins are not connected.



WORKAROUND
To work around this behavior, save the .avi file to your local hard disk, and then open it.

To save an attachment that is located in an e-mail message:

Double-click the e-mail message, and then click Save Attachments on the File menu. Select a location to save the file in the Save in box, and then click Save.



MORE INFORMATION
This behavior is known to occur on computers that use multiple monitors.

Keywords: kberrmsg kbprb KB300366

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