Microsoft KB Archive/314083

= Multilanguage Document Printing May Result in Bugcheck 0xD5 =

Article ID: 314083

Article Last Modified on 2/21/2007

-

APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

-



This article was previously published under Q314083



SYMPTOMS
When you try to print a document with multilanguage characters, you may receive an error message on a blue screen. This problem may contain the following parameters:

Bugcheck code 000000D5

Arguments f515bfe0 00000001 a0109deb 00000001



CAUSE
This problem can be caused by a bad pointer in the GDI Win32k.sys file from a copied structure.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version         Size       File name ---  11-Dec-2001  15:59  5.0.2195.4572     222,480  Gdi32.dll 11-Dec-2001 15:59  5.0.2195.4272     731,920  Kernel32.dll 25-Jun-2001 18:17  3.10.0.103         47,808  User.exe 11-Dec-2001 15:59  5.0.2195.4314     402,192  User32.dll 11-Dec-2001 15:59  5.0.2195.4345     371,984  Userenv.dll 11-Dec-2001 15:38  5.0.2195.4753   1,642,544  Win32k.sys 30-Oct-2001 18:17  5.0.2195.4575     178,960  Winlogon.exe 11-Dec-2001 15:59  5.0.2195.4602     243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words:

Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbprint kbqfe kbwin2000sp3fix kbenv kbhotfixserver KB314083

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.