Microsoft KB Archive/907534

= Xbox 360: Three red lights flash on the Ring of Light =

Article ID: 907534

Article Last Modified on 9/15/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox 360 Hard Drive (20 GB)
 * Microsoft Xbox

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SYMPTOMS
You see three lights on the Ring of Light (RoL) flash red on the front of your Xbox 360 console. The upper-right quadrant light is the only light that does not flash red.



CAUSE
The three flashing red lights may indicate that your Xbox 360 console has experienced a hardware failure. Please read the letter that discusses warranty changes for three flashing red light hardware failures. To read this letter, please visit the following Microsoft Web site:

http://www.xbox.com/support/petermooreletter.htm



MORE INFORMATION
If you suspect that you are experiencing this issue, you can submit a console-repair request online. However, before you submit your request, we ask that you first try the following two steps to verify that you are indeed experiencing this issue:  When you turn on the console, examine the light on the power supply. The power supply light should illuminate green even if the three lights on the Ring of Light flash red. If the power supply light is not green, please follow the steps that are listed in the following Microsoft Knowledge Base articles:

906101 Xbox 360: The power supply light is red

906102 Xbox 360: The power supply light is orange

906103 Xbox 360: The power supply light is not illuminated

 Turn off the console. Wait 10 seconds, and then turn on the console again to see whether the symptom occurs again.

If your console continues to display the three flashing red lights, your console may have to be repaired. For information about how to start the repair process online, please visit http://www.xbox.com/support, and then click Console Repair? in the upper-right section of the Web page.

Note The online console repair service is currently not available in all countries or regions.

If you would rather contact Xbox Customer Support directly, please visit http://www.xbox.com/support/contact for information about how to do this.

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