Microsoft KB Archive/301556

= Access Violation in Update.exe When Installing Windows 2000 Service Pack 2 =

Article ID: 301556

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q301556



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
You may receive an access violation in Update.exe when you install Windows 2000 Service Pack 2 (SP2).



CAUSE
This issue can occur if the default value in the following registry value has been changed to a valid path:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Currentversion\Setup\Drivercachepath



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack



WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, restore the default value in the following registry value:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Currentversion\Setup\Drivercachepath

The default value is:

%SystemRoot%\Driver Cache



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

Additional query words: kbSetup

Keywords: kberrmsg kbbug kbfix kbwin2000sp3fix kbsetup KB301556

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