Microsoft KB Archive/276222

= XCON: MTA Stops Unexpectedly in OTPMRALT Because of Bad ECBindex =

Article ID: 276222

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q276222





SYMPTOMS
The Exchange Server version 5.5 Service Pack 3 or Service Pack 4 message transfer agent (MTA) may stop unexpectedly with a call stack that is similar to the following when the MTA attempts to gain access to a particular object in the MTA database:

FramePtr RetAddr   Param1   Param2   Param3   Function Name 0ab1fcfc 00510cc7  cffa119e 07ad9838 0069578c EMSMTA!otpmralt+0x25 0ab1fd4c 004dfe5a  00000034 08564d01 0786a290 EMSMTA!otpurert+0x307 0ab1fe84 004bfb7e  00000034 07ad000b 0ab1fee7 EMSMTA!otpmrtry+0x11a 0ab1fee8 004c6b99  00000034 00000141 0346b110 EMSMTA!otpaasb+0x93e 0ab1ff18 004c56be  00000034 0069578c 0786a290 EMSMTA!otparecv+0x119 0ab1ff54 004e24c5  00000034 000041e8 00000820 EMSMTA!otpamain+0x4ce 0ab1ff8c 00554b98  000041e8 00f70006 00000034 EMSMTA!otpimain+0x395 0ab1ffb8 77f04ede  00000034 000041e8 00f70006 EMSMTA!sbpiwbep+0x58 0ab1ffec 00000000  00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x51

In addition, the MTA may log several event ID error messages that are similar to the following before the MTA stops unexpectedly:

Event ID: 9202

A sockets error 0 on an accept call was detected. The MTA will attempt to recover the sockets connection. Control block index: 203. [BASE IL TCP/IP DRVR 8 256] (12)

Event ID: 9405

An unexpected error has occurred which may cause the MTA to terminate. Error: Failed to find socket, result=14, count=63. [BASE TCP/IP DRVR 122] (16)



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: MTA



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3 and Service Pack 4.

Additional query words: xmrp terminate stop responding

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB276222

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