Microsoft KB Archive/817691

= Windows Server 2003 Stops Responding During the Windows Update Process =

Article ID: 817691

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
When you use Windows Update to install new drivers on your computer, and you also have Hewlett-Packard (HP) SecurePath multi-path software installed on your computer, you may experience errors during driver installation that cause your computer to abruptly stop responding.



CAUSE
This problem occurs only with certain versions of HP SecurePath multi-path software.



RESOLUTION
Microsoft is researching this problem and will post more information in this article when the information becomes available.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multipath Win2003 HP DU SCSI hang quit freeze crash

Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix KB817691

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