Microsoft KB Archive/307070

= Windows XP Does Not Recognize a Q. USB Hard Drive =

Article ID: 307070

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q307070



SYMPTOMS
When you insert a Q. USB Hard Drive into the USB port of your computer, Windows XP may not recognize the Q. USB Hard Drive and you cannot use the drive.



CAUSE
This behavior can occur because the device driver for the Q. USB Hard Drive is not compatible with Windows XP.



RESOLUTION
To resolve this behavior, contact Agate Technologies to obtain an updated device driver for the Q. USB Hard Drive. You can visit the Agate Technologies Web site at:

http://www.agatetech.com/



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kb3rdparty kbnofix kbprb KB307070

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