Microsoft KB Archive/308244

= NTLM Password Changes May Fail After You Apply the Hotfixes from Q299444 and Q301625 =

Article ID: 308244

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Internet Information Server 4.0

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This article was previously published under Q308244



SYMPTOMS
When you attempt to authenticate a client computer against an Internet Information Server (IIS) 4.0 server under the following conditions  You have applied the hotfixes in the following Microsoft Knowledge Base articles:

299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)

301625 MS01-044: Patch Available for SSI Privilege Elevation Vulnerability

 You are using NTLM. Your current password is expired.

the server generates the following error:

HTTP 500 - Internal server error

Or, if you have the friendly error messages turned off, you see the following error:

-2146893055 (0x80090301)



CAUSE
This behavior occurs because of changes that were made to improve the system security that resulted in an adverse affect on the password change process.



WORKAROUND
To reset or to change the password for your expired user account, you need to use User Manager.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time   Version       Size     File name    Platform -  30-Oct-2001 18:41  4.2.771.1     214,544  ADSIIS.dll   x86 30-Oct-2001 18:41 4.2.771.1     330,672  ASP.dll      x86 30-Oct-2001 18:40 4.2.771.1      55,392  HTTPODBC.dll x86 30-Oct-2001 18:41 4.2.771.1      98,912  IISCHEMA.dll x86 30-Oct-2001 18:39 4.2.771.1      63,472  IISLOG.dll   x86 30-Oct-2001 18:39 4.2.771.1     185,792  INFOCOMM.dll x86 30-Oct-2001 18:39 4.2.771.1      29,520  ISCOMLOG.dll x86 30-Oct-2001 18:40 4.2.771.1      38,256  SSINC.dll    x86 30-Oct-2001 18:40 4.2.771.1      25,360  SSPIFILT.dll x86 30-Oct-2001 18:40 4.2.771.1     229,536  W3SVC.dll    x86 30-Oct-2001 18:40 4.2.771.1      88,032  WAM.dll      x86

Date       Time   Version       Size     File name     Platform -  30-Oct-2001 18:32  4.2.771.1     307,984  ADSIIS.dll    Alpha 30-Oct-2001 18:32 4.2.771.1     552,720  ASP.dll       Alpha 30-Oct-2001 18:31 4.2.771.1      89,360  HTTPODBC.dll  Alpha 30-Oct-2001 18:32 4.2.771.1     107,280  IISCHEMA.dll  Alpha 30-Oct-2001 18:30 4.2.771.1     112,912  IISLOG.dll    Alpha 30-Oct-2001 18:31 4.2.771.1     305,424  INFOCOMM.dll  Alpha 30-Oct-2001 18:30 4.2.771.1      46,352  ISCOMLOG.dll  Alpha 30-Oct-2001 18:31 4.2.771.1      60,688  SSINC.dll     Alpha 30-Oct-2001 18:32 4.2.771.1      39,696  SSPIFILT.dll  Alpha 30-Oct-2001 18:31 4.2.771.1     386,832  W3SVC.dll     Alpha 30-Oct-2001 18:31 4.2.771.1     150,288  WAM.dll       Alpha



STATUS
Microsoft has confirmed that this is a problem in Internet Information Server 4.0.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB308244

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