Microsoft KB Archive/195431

= OL2000: Screen Reader Unable to Read HTML Formatted E-mail Message =

Article ID: 195431

Article Last Modified on 10/8/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q195431





SYMPTOMS
Screen readers used by those with low vision are unable to read HTML- formatted e-mail messages in Microsoft Outlook 2000.



CAUSE
Outlook does not expose the text in HTML format to allow screen readers to process the text.



RESOLUTION
In order for screen readers to work correctly, you must send the mail in plain text or Microsoft Outlook Rich Text (RTF) format, or use Word as the e-mail editor.

To change the default mail format when sending mail, follow these steps:


 * 1) On the Tools menu, click Options.
 * 2) Click the Mail Format tab.
 * 3) Click to select "Microsoft Outlook Rich Text" in the "Send in this message format" list, and then click OK.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.

Additional query words: accessibility display blank

Keywords: kbbug kbpending KB195431

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