Microsoft KB Archive/275869

= Error 1711: &quot;An error occurred while writing installation information to disk&quot; =

Article ID: 275869

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q275869



SYMPTOMS
If you deploy a program through Group Policy in Windows 2000 without having sufficient free disk space on the domain controller's partition (which holds the Sysvol folder), the Application Deployment Editor may stop responding (hang). The symptoms include an hourglass for the mouse pointer in the Application Deployment Editor and a message in the Application log in Event Viewer similar to the following:

Event Viewer Error Message:

Event Type: Error

Event Source: MsiInstaller

Description:

Product: Microsoft Office 2000 Premium -- Error 1711. An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.



RESOLUTION
To resolve this issue, use the kill.exe command-line utility to kill Msiexec.exe. Using Task Manager to stop Msiexec.exe does not work. Entering net stop msiserver at a command prompt also does not work.



MORE INFORMATION
Application configuration data is stored in .aas files in the GPO folder in Sysvol. There must be enough disk space available on the Sysvol partition to contain the .aas files.

For more information concerning the deployment of programs in Windows 2000, please refer to online Help or the Windows 2000 Resource Kit.

Additional query words: end process

Keywords: kberrmsg kbprb KB275869

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