Microsoft KB Archive/927199

= Error message when you change a user account by using User Manager in Microsoft Dynamics CRM 3.0: &quot;An error occurred while changing user account&quot; =

Article ID: 927199

Article Last Modified on 8/21/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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Symptom 1
When you change a user account by using User Manager in Microsoft Dynamics CRM 3.0, you receive the following error message:

An error occurred while changing user account.

Symptom 2
When you query for a user who belongs to a domain that differs from the Microsoft Dynamics CRM domain, the Network Monitor generates error 0000202b.



Cause 1
This problem occurs because the display-name field or the full-name field for a user account contains a slash mark. See Resolution 1 in the &quot;Resolution&quot; section.

Note You can see these fields when you view the user account in the Active Directory Users and Computers snap-in.

Cause 2
This problem occurs because one or more Microsoft Dynamics CRM users belong to a domain in which the Domain Controller is turned off, or the domain cannot be reached. See Resolution 2 in the &quot;Resolution&quot; section.

Note When you change a user account by using the Deployment Manager, all the user accounts must be refreshed. Therefore, the Deployment Manager must contact the Domain Controllers for all domains in which Microsoft Dynamics CRM users exist. However, if one of these domains cannot be reached, you receive error 0000202b, and you cannot change the user account.



Resolution 1
To resolve this problem, use a hyphen instead of a slash in the display-name field and in the full-name field for the user account in Active Directory. To do this, follow these steps:
 * 1) Click Start, point to All Programs, point to Administrative Tools, and then click Active Directory Users and Computers.
 * 2) In the Active Directory Users and Computers dialog box, expand the domain name, and then click the Users folder.
 * 3) Locate the user account in which the user name contains a slash.
 * 4) Right-click the user account, and then click Rename.
 * 5) Replace the slash with a hyphen, and then click OK.

Resolution 2
To resolve this problem, turn on the Domain Controller of the domain that cannot be reached. Or, correct any problems that might interfere with the Microsoft Dynamics CRM domain trying to contact remote domains in which Microsoft Dynamics CRM users exist.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbbug kbmbsmigrate KB927199

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