Microsoft KB Archive/123220

= Fatal Error on Drive 1 with the Exabyte EXB-8505 =

Article ID: 123220

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Server 3.5

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This article was previously published under Q123220



3.50

WINDOWS

kb3rdparty



SYMPTOMS
When you use the Windows NT Backup program with an Exabyte EXB-8505 tape backup device, the backup process may stop and display either one of the following error messages:

Fatal error on drive 1.

Did not respond in timeout period.

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Fatal error on drive 1. The device detected a controller error on \\tape0.



CAUSE
This problem occurs with earlier versions of the Exabyte EXB-8505 firmware.



RESOLUTION
To correct this problem, upgrade the firmware on the Exabyte EXB-8505 to revision 8SC-0730 or later. For more information, contact Exabyte Technical Support at (800) 445-7736.

The Exabyte product discussed here is manufactured by Exabyte, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt

Keywords: KB123220

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