Microsoft KB Archive/304001

= CSRSS May Stop Responding When the Text Mode Console Is Freed =

Article ID: 304001

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q304001



SYMPTOMS
When you are using a computer that is running Windows NT 4.0, your computer and the Text-mode console may stop responding (hang). You can use the pointer, but the graphical user interface (GUI) may not respond. Note that most of the network-related services may continue to work correctly.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date      Time      Size       File name   Platform ---  11-Jul-2001  11:51    327,440  User32.dll  Intel 26-Mar-2001 19:41  1,254,512  Win32k.sys  Intel 06-Aug-2001 18:37    175,376  Winsrv.dll  Intel NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a (SP6a).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB304001

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