Microsoft KB Archive/271758

= XADM: Cannot Reinstall Network Associates GroupShield Exchange on Exchange Server 5.5 SP2 =

Article ID: 271758

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2

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This article was previously published under Q271758



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to reinstall Network Associates GroupShield Exchange anti-virus software on a computer running Microsoft Exchange Server 5.5 Service Pack 2, GroupShield may not install.



RESOLUTION
To resolve this issue, manually remove GroupShield Exchange before attempting to reinstall the anti-virus software.



MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

NOTE To remove GroupShield Exchange, you must first remove the GroupShield clients, and then remove the GroupShield server application.  To remove workstations as GroupShield Exchange clients, follow these steps:  Start Registry Editor, and locate and then remove the following registry keys and values:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Network Associates Exchange AV Client

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions GroupShield Exchange Client Extensions

 Start Windows Explorer, and locate and then remove the following files in the client directory:

Mcscan32.dll

Scan.dat

License.dat

Messages.dat

Names.dat

Clean.dat

Clntinst.exe

Exchange.drv

Exgutil.dll

Mapiscan.dll

Mbsextn.dll

Aclcls.dll

Mfc42.dll

Msvcrt.dll

 Delete the following files from the Windows directory:

Exchutil.dll

Exchange.drv

  To remove the GroupShield Exchange Server application from the Exchange Server computer, follow these steps:WARNING: If you use the raw mode of the Exchange Server Administrator program (admin /r) incorrectly, serious problems may occur that may require you to reinstall Microsoft Windows NT Server, Microsoft Exchange Server, or both. Microsoft cannot guarantee that problems that result from using raw mode incorrectly can be solved. Use raw mode at your own risk.

 Start the Microsoft Exchange Server Administrator program in raw mode by typing the following at a command prompt:

c:\exchsrvr\bin\admin /r

</li> In the Exchange Administrator program, expand the Configuration container, and then select the server from which you want to remove the GroupShield application.</li> Click the Network Associates Anti-Virus object, and then in the Edit menu click Delete Raw Object.</li> Expand the Addins container, and delete the four Network Associates add-ins that are installed.</li> Expand the Recipients container and click Network Associates Recipients, and then on the Edit menu, click Delete Raw Object.</li> On the Tools menu, click Forms Administrator, and in the dialog box that appears, select the folder name Organization(809)uk or Organization(409)usa, and then click Delete.</li> Start the Exchange mail client, and delete the Quarantine folder.</li> On the Windows taskbar, click Start, point to Settings, and then click Control Panel.</li> Double-click Services, and then stop the following services: <ul> Network Associates Anti-Virus for Exchange</li> Network Associates On-Line Update Service</li> Network Associates Alert Manager</li></ul>

</li> Start Windows Registry Editor, and locate and then remove the following registry keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AVExch32Service

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AVUPDService

NOTE: Do not remove the preceding two keys if you installed a version of Alert Manager with other Network Associates software.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AlertManager

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\AlertManager

HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\GroupShield Exchange

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Network Associates Groupshield Components

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Network Associates GroupShield Exchange

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AVExch32.exe

</li> Start Windows Explorer, and locate and then remove the following folders, along with their contents:

C:\Program Files\Network Associates\GroupShield Exchange

C:\Exchsrvr\Addins\DSAVSAdm

C:\Exchsrvr\Addins\DSAVUAdm</li></ol> </li></ol>

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Network Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbfile kbfix kbprb KB271758

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