Microsoft KB Archive/294224

= PIP 2001: Blank Pages Printed When Using HP 900 Series Printers =

Article ID: 294224

Article Last Modified on 12/28/2004

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APPLIES TO


 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition

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This article was previously published under Q294224



SYMPTOMS
When printing a project in any of the programs listed at the beginning of this article, you may get blank pages rather than the expected project.



CAUSE
This behavior may occur if both of the following are true:
 * You inserted a Gallery image in the project, and then altered the image.

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 * You are using a Hewlett-Packard (HP) 900 series printer.

NOTE: This issue has been known to happen with the HP DeskJet 648c, but has not been tested.



RESOLUTION
Update to the HP Corporate drivers for your printer. To do this, follow these steps:  Connect to the Hewlett-Packard Web site at

http://www.hp.com

 Click Drivers. Enter the model of the printer, and press ENTER. Find the driver for your operating system, and then click the HP Driver for Corporate Users link.

NOTE: The parallel connection driver WILL work with USB printers.

Follow the download instructions given by HP. Click Start, point to Settings, and then click Printers. In the Printers dialog box, double-click Add Printer.</li> In the Add Printer Wizard, click Next.</li> Select Local Printer (if you are not on a network), and then click Next.</li> On the Manufacturers and Printers page, click Have Disk.</li> Click Browse.</li> Double-click the Enu folder. Double-click the 9xinf folder.NOTE: A file name should appear in the left pane. For example, you might see a file named Hpdj.inf.

</li> Click OK. Click OK again.</li> Click Next three times.</li> When you are prompted to print a test page, click No. Click Finish.</li></ol>

If the HP Corporate drivers are unavailable for your printer or this procedure doesn't work, try one of the following methods:

Method 1: Printing a Project in Two Passes

 * 1) Open the project, and right-click the image that is not printing correctly. Click Copy.
 * 2) Open a Blank Paper Project. Right-click anywhere in the blank project, and then click Paste. Position the image where you want it to be printed.
 * 3) Print this page.
 * 4) Reinsert this page into the printer.
 * 5) In the original project, delete the original image, and then print this project onto the sheet you printed in step 3.

If the proportions are correct this should be a good approximation of what the project would look like had it printed normally.

Method 2: Convert the Image to JPEG Format
Save the image in Joint Photographic Experts Group (JPEG) format and then import the JPEG image into the project.
 * 1) Open a blank Photo project.
 * 2) Insert the Gallery object and make any changes you want.
 * 3) Right-click the image, point to Save or send, and then click Save As.
 * 4) Under Click a folder note the folder where the image will be saved.
 * 5) Under Save as this type select JPEG Interchange Format.
 * 6) Type a name for the image, and then click Save.
 * 7) Follow the steps to add the new image to the Gallery, and then click Apply.
 * 8) Click Done. Close this project.
 * 9) Open the project in which you want to use this image.
 * 10) Click Add Something, point to Picture, and then click From my computer.
 * 11) Browse to where you saved the image. In the right frame, click the image, and then click Add.
 * 12) Position the image where you want it, add any other elements you want, and then print the project.

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: deskjet desk jet 932 932c item

Keywords: kbprb KB294224

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