Microsoft KB Archive/309235

= Exchange 2000 Server Find templates map the given name and the surname incorrectly with East Asian Languages =

Article ID: 309235

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q309235





SYMPTOMS
The Find template may map the First and Last Name fields incorrectly. This problem occurs with Japanese-language, Chinese-language (Traditional and Simplified), and Korean-language templates. The Last Name label is on the left but it maps to Given-Name, and the First Name label is on the right but maps to Surname, which is reversed from other languages.



RESOLUTION
To resolve this issue, follow these steps:  Run Update.exe from the latest Exchange 2000 Server service pack to update the files on the server. You must use Service Pack 3 or a later version. Run Update /forestprep from the latest Exchange 2000 service pack to update the details templates in Active Directory. Revert to the new templates. To do this, follow these steps:  Start System Manager. Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager. In the console tree, double-click Recipients, double-click Details Templates to display the language list, and then double-click a language that is used by your clients. In the Details pane, double-click each template that you want to revert to.</li> In the Properties dialog box, click the Templates tab.</li> Click Original to allow the new templates to take effect.</li> Click OK.</li></ol> </li> Quit Exchange System Manager.</li></ol>

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WORKAROUND
To work around this problem:
 * 1) In Exchange System Manager, click the Recipients object, click Detail Templates, and then click Language.
 * 2) Click Search Dialog, open the properties, and then click the Templates tab.
 * 3) Click the Given-Name edit line, change it to surname, and then click OK.
 * 4) Click the Surname edit line, change it to Given-Name, and then click OK.

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STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

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MORE INFORMATION
In the English-language template, the First Name label appears on the left and maps to Given-Name, and the Last Name label is on the right and maps to Surname.

Keywords: kbbug kbexchange2000presp2fix kbexchange2000sp2fix kbpending KB309235

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