Microsoft KB Archive/917218

= Connections are slower, and you cannot browse the local network directory in Groove after you upgrade to Windows XP Service Pack 2 (SP2) =

Article ID: 917218

Article Last Modified on 1/23/2007

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
After you upgrade to Microsoft Windows XP Service Pack 2 (SP2), connections are slower, and you cannot browse the local network directory for contacts in Groove.



CAUSE
This issue occurs because Windows XP SP2 adds the Windows Firewall feature. This feature can affect Groove and any other application that accepts incoming connections. By default, applications cannot accept connections after you install the service pack. Some software can be harmful to your computer. Windows Firewall enables only software that is from publishers that you trust to accept online connections.



MORE INFORMATION
When Groove runs for the first time after Windows XP SP2 is installed, you will receive an alert, either from Groove or from Windows. The exact text will vary depending on your version of Groove and of Windows Firewall, but may include one of the following:  Microsoft Office Groove or Groove Virtual Office message

Groove is blocked by Windows Firewall and cannot function properly. For Groove to work online and communicate with other users it must be enabled as an exception in your firewall settings. Would you like to enable Groove communications?

Click Yes. Windows Security Alert message

To help protect your computer, Windows Firewall has blocked some features of this program. Do you want to keep blocking this program? Name: Microsoft Office Groove Publisher: Microsoft Corporation.

Click Unblock Internet Connection Firewall message

For some features to work properly, the following program must accept connections from the Internet or network. If you have problems using this program, click Configure, and then select the check box for this program. Name: Groove Publisher: Groove Networks, Inc.

Click Configure, and then a dialog box appears. This dialog box includes Groove in a list of applications and services that can be added to the exceptions list for Windows Firewall. To make an exception for Groove, click to select Groove, and then click OK.

If you click No, Keep Blocking, or Close, Groove will be unable to receive incoming peer-to-peer connections. Additionally, you will be unable to see any Groove contacts when you browse the local network directory. Groove communications will still function. However, because all data must move through the Groove relay servers, communications may be noticeably slower. This is especially true for other local users.

Note You must have the correct system permissions to make this change.

Additional query words: TCN-01648 Groove2007

Keywords: kbprb kbexpertiseinter kbtshoot KB917218

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