Microsoft KB Archive/286601

= Symantec Norton Anti-Virus 2001 Is Not Compatible with Windows XP =

Article ID: 286601

Article Last Modified on 1/6/2005

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

-



This article was previously published under Q286601





SYMPTOMS
When trying to install the Symantec Norton Anti-Virus 2001 program, you may receive the following error message:

Norton AntiVirus 2001

Norton Antivirus 2001 has a known compatibility issue with this version of Windows. The symevent.sys driver installed by this program is incompatible with this version of Windows. For more information, contact Symantec.

When you restart your computer after you install Symantec Norton Anti-Virus 2001 and on subsequent restarts, you may receive the following error message:

NAV Auto-Protect

Unable to Start SymEvent.



CAUSE
Norton Anti-Virus 2001 is not compatible with Windows XP because it was designed to work with specific versions of the Windows operating system.



RESOLUTION
To resolve this issue, contact Symantec to inquire about the availability of an update that addresses this issue.



MORE INFORMATION
For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb kb3rdparty KB286601

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.