Microsoft KB Archive/149837

= Troubleshooting Printing Problems with Open Transport =

Article ID: 149837

Article Last Modified on 7/18/2007

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APPLIES TO


 * Microsoft Office 98 for Macintosh
 * Microsoft Office 4.2 for Macintosh
 * Microsoft Office 4.21 for Macintosh
 * Microsoft Office 4.21 for Macintosh
 * Microsoft Office 4.21 for Macintosh

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This article was previously published under Q149837



SUMMARY
One way to troubleshoot printing problems is to disable extensions. On a computer that is not running Open Transport, you can disable extensions by starting your computer with the SHIFT key held down. When you disable extensions this way, it is still possible to print to a local printer or to a network printer. However, this SHIFT-restart method does not work if are using Open Transport.

This article describes a procedure for disabling all extensions except those required by Open Transport (so that you can disable extensions but still be able to print to a network printer).



MORE INFORMATION
The following tables list the files, the file type (Kind), and the locations of the extensions necessary to print to a network printer using Open Transport.

Power Macintosh Computers
File                       Kind                            Location -

OpenTptAppleTalkLib        Document                        Extensions OpenTransportLib           Document                        Extensions Open Tpt AppleTalk Library Shared Library Manager document Extensions Open Transport Library     Shared Library Manager document Extensions Shared Library Manager     System Extension                Extensions Shared Library Manager PPC System Extension                Extensions
 * Ethernet (Built-in)       Document                        Extensions
 * Ethernet (Built-in) is required only on PCI Power Macintosh computers.

Non-PowerMacintosh (68k processor) Computers
File                       Kind                            Location -

Open Tpt ATalk 68k Library Shared Library Manager document Extensions Open Transport 68k Library Shared Library Manager document Extensions Shared Library Manager     System Extension                Extensions In addition to these extensions, you will have to load the extensions required by the particular Office program from which you are trying to print. The following tables list the minimum number of extensions required to start the different Office programs.

Microsoft Office 98 Macintosh Edition
The following extensions must the loaded in order to run any of the Office applications:

Microsoft Component Library

Microsoft OLE Automation

Microsoft OLE Library

Microsoft Structured Storage

Power Macintosh Computers
Extension                      PowerPoint   Word   Microsoft Excel -- Microsoft Dialog Library                     x           x Microsoft OLE Automation                                  x Microsoft OLE Library              x          x           x ObjectSupportLib                                          x Visual Basic for Applications                             x

68k Computers
Extension                      PowerPoint   Word   Microsoft Excel -- Microsoft OLE Extension            x Note, some third-party programs (Now Utilities and Conflict Catcher) that enable/disable extensions and control panels may expose some or all of the extensions necessary to start Microsoft Office programs and to print once they get started. The Extensions Manager that ships with your Apple system software does not expose any of the these extensions; so, you should be able to set extensions to "all off" and still be able to print to a network printer using Open Transport.

For additional information, please see the following articles in the Microsoft Knowledge Base:

148629 System Error When Restarting Computer After Mac Office Install

Additional query words: 4.20 4.21 4.21a 4.21b 98 launch

Keywords: kbenv KB149837

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