Microsoft KB Archive/811269

= Windows Update Is Not Installed =

PSS ID Number: 811269

Article Last Modified on 11/23/2004

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The information in this article applies to:


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Professional
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows Update

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SYMPTOMS
When you download a Microsoft Windows Update, the installation may stop.



CAUSE
This behavior may occur if both the following conditions are true:
 * You are using a version of the AOL software earlier than AOL 8.0 Plus.

-and-
 * You use the AOL Web browser interface to access and download Windows Updates.

The AOL Web browser that is included with versions of the AOL program that are earlier than AOL 8.0 Plus did not communicate correctly with the Windows Installer software. As a result, Windows Installer may stop responding.



RESOLUTION
To resolve this behavior, update the version of AOL that is installed on your computer to AOL 8.0 Plus or later. For information about how to obtain and install the latest version of the AOL software:  Visit AOL Keyword Upgrade.

-or- Visit the following AOL Web site:

http://www.aol.com



To find out what version of the AOL software is installed on your computer, click Help, and then click About AOL.



WORKAROUND
If you cannot update the version of AOL that is installed on your computer, you may be able to work around this behavior. To do so, use the following methods in the order that they are presented.

Method 1
 Start AOL, and then connect to the Internet. In Microsoft Internet Explorer, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

 If the behavior continues, continue to method 2.</li></ol>

Method 2
Clear your Internet Explorer temporary files and cookies, and then remove the Windows Update temporary files. To do this: <ol> Delete your Temporary Internet files and Cookies <ol style="list-style-type: lower-alpha;"> Start Internet Explorer, and then click Internet Options on the Tools menu.</li> On the General tab, click Delete Cookies under Temporary Internet files, and then click Delete Files.</li> Click OK.</li></ol> </li> Delete the Windows Installer temporary files. These files are stored in a hidden folder. You must make the folder visible. <ol style="list-style-type: lower-alpha;"> Click Start, and then click My Computer.</li> On the Tools menu, click Folder Options.</li> Click the View tab.</li> Click to clear the Hide protected operating system flies (Recommended) check box.</li> Click to select theShow Hidden files and folders option, and then click OK.</li> Double-click Local Disk (C:).</li> Double-click WUTemp.</li> On the Edit menu, click Select All.</li> On the File menu, click Delete. If you are prompted to confirm the file deletion, click Yes.</li></ol> </li> Try to install the Windows Update files again from the following Microsoft Web site:

http://windowsupdate.microsoft.com

If the installation does not succeed, continue to step 4.</li> <li>Repeat steps 1 and 2, and then rename the WindowsUpdate folder. To rename the WindowsUpdate folder: <ol style="list-style-type: lower-alpha;"> <li>Open My Computer.</li> <li>Double-click Local Disk (C:), and then double-click Program Files.</li> <li>Right-click the WindowsUpdate folder, and then click Rename.</li> <li>Type:

OldWindowsUpdate

.</li></ol> </li></ol>

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MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: WinXP WindowsXP WinHomeXP WindowsHomeXP hang hangs crash freeze freezes

Keywords: kbprb KB811269

Technology: kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbWin98SE kbWin98SEsearch kbWinME kbWinMEsearch kbWinUpdate kbWinUpdateSearch kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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