Microsoft KB Archive/212532

= You cannot print to Canon printers from Publisher 2000 in Windows 98 =

Article ID: 212532

Article Last Modified on 10/8/2004

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APPLIES TO


 * Microsoft Publisher 2000 Standard Edition
 * Microsoft Picture It! 1.0 Standard Edition
 * Microsoft Picture It! 2.0 Standard Edition
 * Microsoft Picture It! Express 2000

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This article was previously published under Q212532





For a Microsoft Publisher 98 version of this article, see 191136.



SYMPTOMS
When you try to print to a Canon Bubble Jet printer, or Canon MultiPass printer from Microsoft Publisher 2000 on Windows 98, your publication may not be printed correctly. For example, you may experience one of the following symptoms:
 * Garbled text
 * Unwanted lines, characters, or boxes
 * Missing colors

This problem has been reported with the following Canon printers:
 * Canon BJC-80
 * Canon BJC-250
 * Canon BJC-4200
 * Canon BJC-4300
 * Canon C-5000
 * Canon MultiPass
 * Canon 2500 MultiPass
 * Canon 3000 MultiPass



CAUSE
These symptoms appear if you are using a Windows 95 or Windows 3.1 printer driver. These printer drivers are incompatible with Windows 98.



Method 1: Use an Updated Printer Driver
Download and install the updated Windows 98 Canon printer drivers from Canon Computer Systems' World Wide Web Site:

http://www.usa.canon.com/consumer

NOTE: It is recommended that you remove the old printer driver first before loading the newest driver available. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Method 2: Use Printer Emulation
If an updated driver is not available, install one of the following drivers that emulates your printer:   If you are using             Use this Driver for This Canon Printer          Printer Emulation --

  BJC-80                       BJC70, Epson LQ-2550 BJC-250                     BJC80, Epson LQ 510 BJC-4200                    BJC4000 or BJC800 BJC-4300                    BJC4000 or BJC800 5000 MultiPass              Use version 3.92, this version eliminates the MultiPass server software and there is actually an option for the 5000 MultiPass in the driver files. 2500 MultiPass              Same as above. 3000 MultiPass              Same as above.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: publisher pub2k 9 pub2000 picture it! PI cannon driver garbage output lost gone faded colors bars garbled

Keywords: kbtshoot kbprint kbcolor kbprb kbprinters KB212532

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