Microsoft KB Archive/237690

= SMS: Err Msg: The Redirector Has Timed Out to \\ =

Article ID: 237690

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q237690



SYMPTOMS
When a redirector time out occurs on the Systems Management Server logon server, a blank window may be displayed or you may receive the following error message:

Event ID: 3013 Source: Rdr

"The redirector has timed out to \\ ."

The Pcmwin.log file may contain the following text: [05/03/99 13:54:38] Package Command Manager ==> Polling ..... [05/03/99 13:54:38] Package Command Manager ==> Attempting to refresh package collection from logon server. [05/03/99 13:54:39] Package Command Manager ==> Connected to logon server: \\S768AA0\SMS_SHR\pcmins.box [05/03/99 13:54:39] Package Command Manager ==> Looking for instruction file: \\S768AA0\SMS_SHR\pcmins.box\76801009.INS [05/03/99 13:55:29] Package Command Manager ==> Packages after filter: 6 [05/03/99 13:55:29] Package Command Manager ==> New packages found.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date       Time     Size         File Name      Platform -  06/22/99   1:12pm     454,032    Pcmwin16.exe   x86 06/22/99  1:12pm     470,448    Pcmwin32.exe   x86 06/22/99  1:11pm   1,175,312    Pcmwin32.exe   Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.



MORE INFORMATION
To install the hotfix, replace the Pcmwin32.exe file in the \Site.srv\Maincfg.box\Client.src\.bin folder using the latest version.

Maintenance Manager replicates the updated file to the Systems Management Server logon servers on the next work cycle.

To update the clients running Pcmwin32, either manually run the Upgrade.bat batch file on each client computer or follow the instructions in the following article in the Microsoft Knowledge Base:

166771 SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kberrmsg kbfix KB237690

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