Microsoft KB Archive/298954

= MTA cannot start on an Exchange 2000 Server computer that does not have a private information store =

Article ID: 298954

Article Last Modified on 6/15/2007

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q298954





SYMPTOMS
One of the following error messages may be logged in the Application event log on an Exchange 2000 Server computer that does not have a private information store: Event Type: Error

Event Source: MSExchangeMTA

Event Category: Field Engineering

Event ID: 9405

Date: 3/3/2000

Time: 2:48:05 AM

User: N/A

Computer: ServerName

Description: An unexpected error has occurred which may cause the MTA to terminate. Error: Init Routing API returned error -2147219168. [BASE MAIN BASE 1] (16)

Event Type: Error

Event Source: MSExchangeMTA

Event Category: Directory Access

Event ID: 137

Date: 3/3/2000

Time: 2:48:05 AM

User: N/A

Computer: ServerName

Description: A fatal directory error occurred. Change to the maximum logging level for more details. [MTA MAIN BASE 1 12] (16)



CAUSE
This issue can occur if the server does not have a private information store; the routing engine cannot designate a private mail store for the Simple Mail Transfer Protocol (SMTP) queue. The routing engine returns the error message in the &quot;Symptoms&quot; section when the message transfer agent (MTA) tries to initiate routing.



WORKAROUND
To work around this issue, disable the MTA service (Microsoft Exchange MTA Stacks) if there is no private information store on the server.



MORE INFORMATION
Some users delete all of the private information stores from a front-end server in a front-end server and back-end server configuration. Do not remove all of the private information stores if the front-end server hosts an SMTP Connector.

Do not disable the Microsoft Exchange MTA Stacks service (MSExchangeMTA) if there are any connectors on the front-end server (including the Microsoft Mail Connector, Microsoft Exchange Connector for Lotus cc:Mail, Microsoft Exchange Connector for Lotus Notes, Microsoft Exchange Connector for Novell GroupWise.

Additional query words: &quot;message transfer agent&quot; ccmc ccmail gwise notes domino server r5 exch2kp2w

Keywords: kberrmsg kbprb KB298954

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.