Microsoft KB Archive/190813

= XADM: Information Store Fails to Start =

Article ID: 190813

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q190813



SYMPTOMS
The information store does not start and the following Event IDs are logged in the application Log:

  EventID 145 SOURCE: ESE97 TYPE: ERROR CATEGORY: GENERAL MSExchangeIS ((291) ) The database engine could not access the file called C:\exchsrvr\MDBDATA\edb.log.

Event ID 1120 SOURCE: MSEXCHANGEIS TYPE: ERROR CATEGORY: GENERAL Error 0xfffffbf8 initializing the Microsoft Exchange Server Information Store database.

Event ID 5000 SOURCE: MSEXCHANGEIS TYPE: ERROR CATEGORY: GENERAL Unable to initialize the Microsoft Exchange Information Store service. Error 0xfffffbf8.



CAUSE
The Microsoft Exchange Server computer was not shut down gracefully and/or the operating system experienced a device error that forced the computer to hang.



WORKAROUND
Restore from backup.

Keywords: kbprb KB190813

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