Microsoft KB Archive/316632

= XADM: Cannot Upgrade Exchange Server 5.5 to Exchange 2000 and KMS Does Not Start =

Article ID: 316632

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q316632



SYMPTOMS
You cannot upgrade an Exchange Server 5.5-based computer to Exchange 2000. When this problem occurs, Key Management Service (KMS) does not start.



CAUSE
This problem occurs if mailboxes or other objects on the Exchange Server 5.5-based computer contain quotation marks (&quot;). These symbols cause a problem in Kmsserver.exe.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: KMS

NOTE: Due to file dependencies, this update requires Exchange 2000 Server Service Pack 1 (SP1).



STATUS
This problem was first corrected in Exchange 2000 Service Pack 2.Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbqfe kbbug kbexchange2000presp2fix kbfix KB316632

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