Microsoft KB Archive/838638

= FIX: The Commerce Server 2002 Site Packager fails with an overflow error =

Article ID: 838638

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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SYMPTOMS
When you package a Microsoft Commerce Server 2002 Web site by using the Commerce Server 2002 Site Packager, an error occurs. The Pup.log file shows the following error one time for each application that is in the Web site: [17:17:43] Error exporting application data for retailto file c:\temp\retail_SiteFilesBlob.cab 6:Overflow



CAUSE
This problem occurs because of a change in the way that Web site IDs are created in Internet Information Services 6. Pup.exe has been modified to handle the longer Web site IDs.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  Date         Time   Version     Siz e    File name -- 09-Mar-2004  17:03  4.5.0.3360  974,924  Pup.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbcommserv2002presp3fix KB838638

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