Microsoft KB Archive/160815

Money 5.0 Err Msg: One or more of the characters in this…

PSS ID Number: Q160815 Article last modified on 01-31-1999

WINDOWS:5.0

WINDOWS

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The information in this article applies to:

 Microsoft Money, version 5.0 for Windows 95 == Microsoft Money 98 == 

= SYMPTOMS =

When you attempt to connect to Money online services to send a letter to your financial institution or Online Bill Payment service provider, Money may not respond, and you may receive the following error message:

One or more of the characters in this letter are not valid. Please review it, and then try sending it again.

= CAUSE =

This behavior can occur if your financial institution’s Home Banking service provider is Integrion (formerly VISA InterActive), and you typed one or more extended characters in either the Subject box or in the body text of the e-mail message. Integrion does not support extended characters in e-mail messages.

= RESOLUTION =

To resolve this issue, remove any extended characters in the Subject box or in the body text, and then click OK.

To prevent this issue from occurring, do not type any extended characters in the Subject box or the body text when you send a letter to your financial institution or Online Bill Payment service provider.

= MORE INFORMATION =

If you type or paste extended characters in the body text, you receive the error message when you click OK.

If you type or paste extended characters appear in the Subject box, you do not receive the error message when you click OK, and Money does not send the letter. The letter remains on the screen.

Extended characters are ASCII characters that you cannot type directly on the keyboard. Extended characters include the copyright symbol, symbols, and characters that include foreign langauge pronunciation marks, such as a tilde or umlaut.

To type an extended character, you must press and hold down the ALT Key as you type a sequence of numbers on the numeric keypad. You can also use Character Map to select, copy, and paste extended characters into a document.

For more information about extended characters, please refer to your Windows 95/98 documentation or online Help file.

Additional query words: 5.00 w_money hang stuck error message send can’t cannot 97 Ham

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========================================================= Keywords : kberrmsg kbui kbonline kbimu Version : WINDOWS:5.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.