Microsoft KB Archive/318962

= OL2002: Outlook Causes an Invalid Page Fault in Module Kernel32.dll =

Article ID: 318962

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q318962



SYMPTOMS
If you attempt to start Outlook 2002, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, please contact the program vendor.

If you click Details, you receive the following text:

Outlook caused an invalid page fault in module kernel32.dll



CAUSE
This behavior can occur if the default profile is either corrupt or missing.



RESOLUTION
To resolve this behavior, create a new profile. To do so, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

 Click Start, and then click Control Panel. Click Switch to Classic View, double-click Mail, and then click Show Profiles to open the Mail dialog box. Click Add, type your profile name (for example, type MyOutlookProfile ), and then click OK. Click Add a new e-mail account, and then click Next.  Create a new account.

Microsoft Exchange Server account
 Click Microsoft Exchange Server, and then click Next.</li> Type your Exchange server name (for example, type exchange.example.com ) in the Microsoft Exchange Server box, and type your alias in the User Name box.</li> Click Check Name. If the data you entered is correct, your alias resolves to your underlined full name.</li> Click Next, and then click Finish.</li></ol>

Non Microsoft Exchange Server accounts
<ol style="list-style-type: lower-alpha;"> Select the e-mail server that you use for your account, and then click Next.NOTE: If you are setting up an MSN e-mail account, click POP3 for MSN Internet Access version 5.3 or earlier, for MSN Explorer, click HTTP.

</li> In the appropriate boxes, type the information that is given to you by your Internet service provider (ISP) or administrator. If you want to use Microsoft Outlook to connect to a Hotmail server, you need to know your Hotmail e-mail address and password.NOTE: Unless your ISP has indicated that your service uses Secure Password Authentication (SPA), do not select the Log on using Secure Password Authentication (SPA) check box.

If you are adding a Post Office Protocol version 3 (POP3) server account, click Test Account Settings to verify that your account is working. If there is missing or incorrect information, such as your password, you will receive a prompt to supply or correct it. Be sure that your computer is connected to the Internet.</li></ol>

</li> In the Mail dialog box, click Always use this profile, and then in the list of existing profiles, click the profile that you just created.</li> Click OK to close the Mail dialog box, and then start Outlook.</li></ol>

Keywords: kberrmsg kbprb KB318962

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