Microsoft KB Archive/824271

= Description of troubleshooting corruption in an Office Access 2003 database =

Article ID: 824271

Article Last Modified on 8/12/2005

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APPLIES TO


 * Microsoft Office Access 2003

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This article applies only to a Microsoft Access database (.mdb).

Novice: Requires knowledge of the user interface on single-user computers.



For a Microsoft Access 2002 version of this article, see 304701.



For a Microsoft Access 2000 version of this article, see 306204.



For a Microsoft Access 97 version of this article, see 306829.



SUMMARY
In a Microsoft Office Access 2003 database, corruption in your database may occur for a number of reasons. This article contains a list of references to Microsoft Knowledge Base articles that may help you to resolve corruption in your database.



Troubleshooting and Preventing Database Corruption
The following Knowledge Base article contains the troubleshooting steps that Support Professionals follow when they try to recover a corrupted database.

For additional information about troubleshooting and about repairing an Access database, click the following article number to view the article in the Microsoft Knowledge Base:

283849 How to Troubleshoot and Repair a Damaged Access 2002 or later Database

Additional Troubleshooting Resources
The following Knowledge Base article may be of additional assistance to you in troubleshooting problematic database files.

For additional information about troubleshooting fatal errors, click the following article number to view the article in the Microsoft Knowledge Base:

825444 How to troubleshoot fatal system errors in Access 2003 when Access 2003 is running on the Windows 2000 Operating System

Data Recovery
After you complete reading the troubleshooting articles that are listed earlier in this article, even if you still cannot recover your database, your data may be recoverable. There are a number of third-party companies that specialize in data recovery.

The following companies are known to specialize in data recovery. You may be able to find additional companies that specialize in this area by searching the Internet.

For additional information, visit the Action Front Data Recovery Labs Web site:

http://www.actionfront.com/

For additional information, visit the PK Solutions Web site:

http://www.pksolutions.com/

For additional information, visit the OfficeRecovery.com Web site:

http://www.officerecovery.com/access/index.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Technical Support from Microsoft Support Professionals
Microsoft Support professionals can help you walk through the steps that are included in the referenced articles. Although Support Professionals can help you troubleshoot your database, Microsoft cannot guarantee that an Access database can be recovered or that data can be recovered during this process. Because a Support Professional will be working with your database, support of this nature is considered Advisory Services level support.

Contacting Advisory Services
Microsoft Advisory Services provides consulting-level support that directly involves your solution. Microsoft Advisory Services assesses your project requirements and then provides sample code to illustrate a particular technology, a product feature, or a development paradigm. Any source code that is provided by Microsoft Advisory Services is for illustrative purposes only and is not intended for production use.

Cost: $210 per hour (minimum one hour, maximum 40 hours)

Phone Incident: 800-936-5200 (All incidents must be submitted by phone.)

To process your troubleshooting request, $210 will be charged to your credit card. A Microsoft Support Professional will contact you in 24 hours or less to discuss the work that you want to have completed. At that time, an evaluation will be made about how many hours the project will take. If the project will take more than one hour, additional work will be completed on a contractual basis.

Note Support Professionals can spend a maximum of 40 hours per solution.

Additional query words: ACC2003

Keywords: kbinfo kbtshoot kb3rdparty kbcorrupt KB824271

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