Microsoft KB Archive/329349

= OL2002: Outlook Stops Responding When You Download a Message After You Apply Office XP Service Pack 2 =

Article ID: 329349

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 2

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This article was previously published under Q329349





SYMPTOMS
After you install Microsoft Office XP Service Pack 2 (SP-2), Outlook 2002 may stop responding (hang) in module Outlcm.dll when you download a message by using a Post Office Protocol version 3 (POP3) account, and you may receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Version    File name ---  10.0.4510  Outlcm.dll 10.0.4510 Outlook.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

The fix for this problem is now available as an update at the following Microsoft Web site:

http://support.microsoft.com/?kbid=331866

Keywords: kberrmsg kbbug kbfix kbqfe kboffice2000presp3fix kbhotfixserver KB329349

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