Microsoft KB Archive/818204

= WMI Stops Responding and May Block Exchange Server 2003 Mail Flow =

Article ID: 818204

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you run Microsoft Exchange Server 2003 on a server that is running Windows 2000, Windows Management Instrumentation (WMI) may stop responding while the Microsoft Exchange System Attendant service (Mad.exe) is tracking messages. When this problem occurs, Exchange System Attendant queues up the message-tracking entries and may eventually stop delivering e-mail.

When you view the application event log, you may find the following message: Event Type: Error Event

Source: MSExchangeSA

Event Category: General

Event ID: 1031

Description: One of the System Attendant's task is blocked.

For additional information about how to view the event log, click the following article number to view the article in the Microsoft Knowledge Base:

323006 HOW TO: Use the Event Log Query Tool (Elogdmp.exe) to Display Event Log Information in Windows 2000



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 16-May-2003 11:39  1.50.1085.106  196,692  Ntevt.dll 16-May-2003 11:39  1.50.1085.106   77,923  Provthrd.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB818204

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