Microsoft KB Archive/167541

= Encarta 97/Bookshelf 98: Invalid Page Fault Starting Program =

Article ID: 167541

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Encarta 2006
 * Microsoft Bookshelf 98 Standard Edition
 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q167541



SYMPTOMS
When you start Encarta 97 Encyclopedia or Bookshelf 98, you may receive an error message similar to the following error message:

Encarta Error Message
This program has performed an Illegal Operation and will be shut down.

If the problem persists, contact the program vendor.

If you click the Details button, you receive the following message:

ENC97 caused an invalid page fault in module ENC97.EXE

Bookshelf Error Message
BSHELF98 caused an invalid page fault in module BSHELF98.EXE



CAUSE
You have disabled Virtual Memory, or your Windows 95/98 swapfile is too small.



RESOLUTION
To view and change the current swapfile settings, do the following:


 * 1) Click the Start button, point to Settings, and then click Control Panel.
 * 2) Double-click the System icon.
 * 3) On the Performance tab, click the Virtual Memory button.
 * 4) Select Let Me Specify My Own Virtual Memory Settings.
 * 5) Note the current setting to the right of the "Hard disk" drop down box.

This number represents the amount of free space on this drive that can be used for a swapfile. If this number is too small (under 10 MB, for example), you need to choose a different drive that has more available space or you need to free up additional disk space on this drive.
 * 1) Once you have made necessary changes such as freeing drive space or changing drives, click OK. When you are asked to confirm your changes, click Yes.
 * 2) Click Close. Restart the computer when you are prompted.

Additional query words: multi media multimedia multi-media mmtitles kbmm invalid page fault virtual memory swap file cdrom

Keywords: kbenv kberrmsg kberrmsg kbhowto kbmm kbprb kbsetup kbusage KB167541

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