Microsoft KB Archive/242117

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Event ID 2510: The Server Service Was Unable to Map Error Code 1797

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ID: Q242117

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The information in this article applies to:


 * Microsoft Windows NT Server version 4.0

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SYMPTOMS
When you try to copy a cross-platform printer driver from a Microsoft Windows NT Server 4.0-based server to a client computer (for example, a Microsoft Windows 95-based client), you may receive the following error message in Event Viewer:

Event ID: 2510

Source: Server

Type: Error

Category: None

The Server service was unable to map error code 1797.

CAUSE
This behavior can occur if the server does not have that specific printer driver loaded. Because of this, the printer driver is unknown.

RESOLUTION
To resolve this issue, install the printer driver on the client workstation from the printer driver installation disk.

MORE INFORMATION
For information about installing cross-platform printer drivers, please see the following articles in the Microsoft Knowledge Base:

Q154291 Installing Cross Platform Print Drivers in Windows NT 4.0

Q142667 How to Share a Windows 95 Printer Driver in Windows NT 4.0 Additional query words: nt 4.0 event

Keywords : nt 4.0 Event

Version : winnt:4.0

Platform : winnt

Issue type : kbprb

Technology :