Microsoft KB Archive/824213

= Cannot administer Exchange 5.5 message transfer agent queues by using the Exchange Administrator program =

Article ID: 824213

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you follow these steps, you receive an error message:
 * 1) You install the Microsoft Exchange Server Administrator program on a computer that is running Microsoft Exchange Server 2003.
 * 2) You use the Administrator program to try to connect to a Microsoft Exchange Server 5.5 computer.
 * 3) You try to view the Queues tab in the properties of the Exchange 5.5 computer's Message Transfer Agent object.
 * 4) On a Microsoft Windows XP-based computer, you install Exchange System Manager that has the Exchange 5.5 option installed to remotely manage an Exchange 5.5 computer.

The error message that you receive is the following error message:

The administrator program could not connect to server. Be sure the message transfer agent service is running on.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: MDB

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Date        Time   Version      Size    File name - 06-Aug-2003 18:03  6.5.6980.16  24,576  Mmiext.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XADM

Keywords: kbhotfixserver kbexchange2003presp1fix kbfix kbbug kbqfe KB824213

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