Microsoft KB Archive/190815

= Modem Included with Compaq Presario 1065 Computer Does Not Work =

Article ID: 190815

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q190815



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you upgrade Microsoft Windows 95 OEM Service Release 2 (OSR2) to Windows 98 on a Compaq Presario 1065 computer, you may experience any the following symptoms:


 * The Presario 336-vsc modem included with the computer does not work properly, and Device Manager displays a "Code 25" error for the modem.
 * The computer stops responding (hangs) when starting Windows 98.
 * A mouse connected to the COM1 port stops responding.



RESOLUTION
To work around this behavior, install the Presario 336-vsc modem driver included on the Compaq Quick Restore CD-ROM. To do so, follow these steps:


 * 1) Click Start, point to Programs, and then click MS-DOS Prompt.
 * 2) Insert the Compaq Quick Restore CD-ROM into the CD-ROM drive, and insert a blank, formatted disk into the A drive.
 * 3) At the command prompt, type the following lines, pressing ENTER after each line



cd\cpqdrv\ccsd

qurst5

a:setup

exit

where is the drive letter of your CD-ROM drive.



MORE INFORMATION
If you install the Presario 336-vsc modem driver included with OSR2, Windows 98 detects the modem as Unknown Wave Device For Modem. This does not affect the performance of the modem.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: HWMODTS freeze freezes frozen hang lock locks up

Keywords: kb3rdparty kbhardware kbprb KB190815

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