Microsoft KB Archive/170920

= OL97: Error Message Caused by Internet Idioms Add-In =

Article ID: 170920

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q170920



SYMPTOMS
When opening a mail item in Microsoft Outlook 97, you may get the following error message:

Process: OUTLOOK.EXE File: extprsht.cpp line 220

thread id - 129785.-187205

The message dialog box contains OK and Cancel buttons. clicking OK opens the message for processing. Clicking Cancel may cause a General Protection Fault.



CAUSE
You have installed an add-in called Internet Idioms, which is not compatible with Outlook.



RESOLUTION
Remove the Internet Idioms add-in as follows:
 * 1) On the Tools menu, click Options.
 * 2) On the General tab, click Add-In Manager.
 * 3) Click to clear the Internet Idioms check box, click Remove, and then click OK twice.
 * 4) On the File menu, click Exit and Log Off.
 * 5) Restart Outlook.



MORE INFORMATION
Internet Idioms is manufactured by Angry Graycat Designs, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

