Microsoft KB Archive/824467

= Microsoft Exchange Information Store stops intermittently and logs Event ID 7031 =

Article ID: 824467

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The Microsoft Exchange Information Store service (Store.exe) may intermittently and unexpectedly stop. When this problem occurs, client computers that are connected to the Exchange 2000 Server computer are intermittently disconnected and reconnected, and the following event is logged in the system event log on the server: Event ID: 7031

Source: Service Control Manager

Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this  times.



CAUSE
This problem may occur if an Exchange server receives an e-mail message that contains malformed Transport-Neutral Encapsulation Format (TNEF) formatting. To restore functionality to the Exchange server, remove the message with malformed TNEF formatting.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server post-Service Pack 3 rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  04-Jun-2003  00:45  6.0.6472.0      3,915,776  Cdoex.dll 04-Jun-2003 00:40  6.0.6472.0        827,392  Davex.dll 04-Jun-2003 00:38  6.0.6472.0        577,536  Dsaccess.dll 03-Jun-2003 23:47  6.0.6472.0        184,320  Dscmsg.dll 05-Jun-2003 20:27                  3,575,808  Excdo.dll 04-Jun-2003 00:38  6.0.6472.0        258,048  Exmime.dll 04-Jun-2003 00:40  6.0.6472.0      2,138,112  Exoledb.dll 04-Jun-2003 00:36  6.0.6472.0         81,920  Exosal.dll 04-Jun-2003 00:40  6.0.6472.0        307,200  Exprox.dll 03-Jun-2003 23:39  6.0.6472.0         49,152  Mdbevent.dll 04-Jun-2003 00:08  6.0.6472.0      2,285,568  Mdbmsg.dll 03-Jun-2003 23:41  6.0.6472.0         32,768  Mdbrole.dll 04-Jun-2003 00:38  6.0.6472.0         24,576  Mdbtask.dll 04-Jun-2003 00:37  6.0.6472.0      4,648,960  Store.exe

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4septbarFix 7031 event id information store stop connect reconnect crash offline

Keywords: kbqfe kbfix kbexchange2000presp4fix kbbug KB824467

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