Microsoft KB Archive/199695

= XCLN: Outlook & Exchange Downloads Outdated GAL from MSMail =

Article ID: 199695

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Mail for PC Networks 3.2
 * Microsoft Mail for PC Networks 3.2a
 * Microsoft Mail for PC Networks 3.5
 * Microsoft Mail Client 2.5

-



This article was previously published under Q199695



SYMPTOMS
Outlook and Exchange clients remotely accessing the Microsoft Mail postoffice using RAS, download an outdated global address list. The LAN clients' global address list is current. Attempts to perform a manual Remote Regenerate may fail to update the remote global address.



CAUSE
This problem is caused by downloading an outdated file from the postoffice. To determine what that file is and how to resolve the problem, see the "Resolution" section.



RESOLUTION
Use the following to determine which event is causing the outdated file to be downloaded.

Cause 1: The user's postoffice does not have an account designated as Remote.

Verify: The postoffice has at least one user account defined as Remote, call-in only.

Resolution: Designate at least one mailbox as a Remote account.

Cause 2: Another process is prohibiting the message transfer agent (MTA) from performing a Remote Regenerate at 4:00 A.M. daily.

Verify: The MTA is functioning properly at 4:00 A.M.

Resolution: Determine what is preventing External.exe from functioning at this time.

Cause 3: The Rnetwork.glb file is locked or corrupted, and no longer being regenerated.

Verify: The Rnetwork.glb file has a date stamp of the current date, and the time is close to 4:00 A.M.

Resolution:
 * 1) Review the log maintained by the MTA.
 * 2) Review the session.log from the MTA for the error "unable to access rnetsem.glb."
 * 3) Rename the Rnetsem.glb file on the postoffice, and allow External.exe to run at 4:00 A.M. This file will get recreated during the next cycle.

Cause 4: The user's mailbox is designated as Remote, and configured for a Custom view rather than for the Default view.

Verify: Review the affected user accounts for the "View" assigned to their Remote status.

Resolution:
 * 1) If the user's view is set for a Custom view, follow item 2, or change the user's view to Default view.
 * 2) Check for existence of [hex#].glb files. These represent Remote Custom views.
 * 3) If these exist, they require manual updating through Admin.exe by, by selecting Remote, then Views, and then Modify on the menu.

Additional query words: 8.0 8.01 8.02 8.03 8.5

Keywords: kbprb KB199695

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.