Microsoft KB Archive/306270

= XADM: Information Store Stops Unexpectedly While Processing SMTP Mail =

Article ID: 306270

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q306270





SYMPTOMS
The Exchange 2000 Information Store service may stop unexpectedly with an access violation. A Drwtsn32.log file that contains an entry that is similar to the following may be generated:

The Microsoft Exchange 2000 Information Store State Dump for Thread Id 0xa04

eax=103ab010 ebx=1032a418 ecx=00018802 edx=00062008 esi=00000000 edi=103ab010 eip=004613b8 esp=4db1f550 ebp=4db1f678 iopl=0        nv up ei pl nz na pe nc cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000202

function: 00461399 50              push    eax 0046139a e80d5bfaff      call    00406eac 0046139f 85c0            test    eax,eax 004613a1 894304          mov     [ebx+0x4],eax          ds:10b679ee=???????? 004613a4 0f843f9a1300    je      StopServer+0x5dc7a (0059ade9) 004613aa 8b4d08          mov     ecx,[ebp+0x8]          ss:4e35cc4e=???????? 004613ad 8b750c          mov     esi,[ebp+0xc]          ss:4e35cc4e=???????? 004613b0 8b7b04          mov     edi,[ebx+0x4]          ds:10b679ee=???????? 004613b3 8bd1            mov     edx,ecx 004613b5 c1e902          shr     ecx,0x2 FAULT ->004613b8 f3a5           rep  movsd ds:00000000=???????? es:103ab010=00000000 004613ba 8bca            mov     ecx,edx 004613bc 83e103          and     ecx,0x3 004613bf f3a4            rep     movsb         ds:00000000=?? es:103ab010=00 004613c1 8b4508          mov     eax,[ebp+0x8]          ss:4e35cc4e=???????? 004613c4 8d4b0c          lea     ecx,[ebx+0xc]          ds:10b679ee=???????? 004613c7 894308          mov     [ebx+0x8],eax          ds:10b679ee=???????? 004613ca e88929fcff      call    EcStartServer+0x1416c (00423d58) 004613cf 8b442410        mov     eax,[esp+0x10]         ss:4e35cb27=???????? 004613d3 33c9            xor     ecx,ecx 004613d5 668b0b          mov     cx,[ebx]                   ds:1032a418=0000 004613d8 81e1faff0000    and     ecx,0xfffa


 * > Stack Back Trace <*

FramePtr ReturnAd Param#1 Param#2  Param#3  Param#4  Function Name 4DB1F678 0045002E 00062008 00000000 00000000 10372420 store!EcStartServer 67F80003 00000000 00000000 00000000 00000000 00000000 store!EcStartServer



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information Store

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: crash

Keywords: kbbug kbexchange2000presp2fix kbfix kbqfe KB306270

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