Microsoft KB Archive/812485

= You Cannot Start the Component Services Snap-in and Event IDs 59 and 36 Are Logged =

Article ID: 812485

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Internet Information Services 5.0

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SYMPTOMS
You may experience the following issues on a Microsoft Windows 2000-based computer that is running Internet Information Services (IIS) 5.0:  You cannot start the Component Services snap-in.

-and- Users cannot connect to Active Server Pages (ASP) pages that are located on the Web server.

-and-  Events similar to the following are logged to the System Event Log: Event Type: Error

Event Source: W3SVC

Event Category: None

Event ID: 59

Description:

The COM Application '{3D14228D-FBE1-11d0-995D-00C04FD919C1}' at '/LM/W3SVC/8/Root' failed to activate out of process. For additional information specific to this message please visit the Microsoft Online Support site located at: http://search.support.microsoft.com/search/?adv=1. Event Type: Warning

Event Source: W3SVC

Event Category: None

Event ID: 36

Description:

The server failed to load application '/LM/W3SVC/8/Root'. The error was 'c000003b'. For additional information specific to this message please visit the Microsoft Online Support site located at: http://search.support.microsoft.com/search/?adv=1. 



CAUSE
This issue may occur if Component Services is not installed correctly.



RESOLUTION
To troubleshoot and resolve this issue:

Method 1: Restart IIS
To restart Internet Information Services 5.0:
 * 1) Click Start, point to Programs, point to Administrative Tools, and then click Internet Services Manager.
 * 2) In the console tree, right-click  , where   is the name of the server, and then click Restart IIS.
 * 3) In the What do you want IIS to do? box, click Restart Internet Services on  , and then click OK.

If restarting IIS does not resolve the issue, follow the steps in Method 2 to reinstall Component Services.

Method 2: Reinstall Component Services
To reinstall Component Services:  Delete the %SystemRoot%\System32\~clbcatq.dll file (if it is present on your hard disk). To do so:  Start Windows Explorer, and then locate the %SystemRoot%\System32 folder. Locate and right-click the ~clbcatq.dll file, and then click Delete.</li> Click Yes when you are prompted to confirm the deletion.</li> Quit Windows Explorer.</li></ol> </li> Reinstall Component Services. To do so: <ol style="list-style-type: lower-alpha;"> Click Start, point to Settings, and then click Control Panel.</li> Double-click Add/Remove Programs.</li> Click Add/Remove Windows Components. The Windows Components Wizard starts.</li> Click Next, and then click Finish.</li> Click Close.</li></ol> </li> Open the Component Services snap-in to verify that Component Services is installed correctly.

Note After Component Services is installed successfully, make sure that the identity setting of IIS Out-of-Process Pooled Applications in Component Services is IWAM_ . To do so: <ol style="list-style-type: lower-alpha;"> Open the Component Service snap-in.</li> Expand Component Services, expand Computers, expand My Computer, click COM+ Applications, right-click IIS Out-Of-Process Pooled Applications, and then click Properties.</li> Click the Identity tab.</li> In the Account box, click This user, and then verify that IWAM_  is displayed in the User box. If it is not displayed, click Browse, click IWAM_  in the Select User or Group dialog box that appears, and then click OK.</li></ol> </li></ol>

<div class="moreinformation_section">

MORE INFORMATION
Windows 2000 Setup creates a file named ~clbcatq.dll in the %SystemRoot%\System32 folder. Windows 2000 uses ~clbcatq.dll to determine whether or not to permit access to the COM+ catalog. If the ~clbcatq.dll file is present after Setup is complete, Component Services is not installed correctly. Therefore, you cannot use the Component Services snap-in to administer the COM+ catalog, and ASP pages and Internet Server Application Programming Interface (ISAPI) .dll files do not run correctly.

If Component Services is installed correctly, the ~clbcatq.dll is deleted from the hard disk after Setup is complete. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

246499 PRB: COM+ Setup Problems While Upgrading to Windows 2000

Keywords: kbprb KB812485

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