Microsoft KB Archive/288582

= Access Violation 0x738e9577 Occurs When You Try to Start Windows Clustering =

Article ID: 288582

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q288582



SYMPTOMS
When you try to start Windows Clustering (Clussvc.exe) while there is no quorum disk space available, the following access violation may occur:

0x738e9577



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version        Size     File name     Platform --  02-Aug-2001  18:28  5.0.2195.4003  355,088  Advapi32.dll 02-Aug-2001 18:28  5.0.2195.4030  210,704  Clusres.dll 02-Aug-2001 18:28  5.0.2195.3936  135,440  Dnsapi.dll 02-Aug-2001 18:28  5.0.2195.3649   94,992  Dnsrslvr.dll 02-Aug-2001 18:28  5.0.2195.3951  143,120  Kdcsvc.dll 02-Aug-2001 18:09  5.0.2195.4041  197,392  Kerberos.dll 26-Jun-2001 23:16  5.0.2195.3781   69,456  Ksecdd.sys 02-Aug-2001 18:10  5.0.2195.4041  501,520  Lsasrv.dll    128-bit 02-Aug-2001 18:10  5.0.2195.4041  502,032  Lsasrv.dll     56-bit 02-Aug-2001 18:10  5.0.2195.4041   33,552  Lsass.exe 02-Aug-2001 18:28  5.0.2195.3776  306,448  Netapi32.dll 02-Aug-2001 18:28  5.0.2195.3997  358,160  Netlogon.dll 02-Aug-2001 18:28  5.0.2195.3868  909,072  Ntdsa.dll 02-Aug-2001 18:28  5.0.2195.4005  382,224  Samsrv.dll 02-Aug-2001 18:28  5.0.2195.3781  128,784  Scecli.dll 02-Aug-2001 18:28  5.0.2195.3649  299,792  Scesrv.dll 02-Aug-2001 18:28  5.0.2195.4025   48,400  W32time.dll 02-Aug-2001 00:44  5.0.2195.4025   56,592  W32tm.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information on how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words: kbBaseOS

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kboswin2000fix kbhotfixserver KB288582

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