Microsoft KB Archive/180001

= XADM: The Service Cannot Accept Control Messages at This Time =

Article ID: 180001

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q180001



SYMPTOMS
When you attempt to stop the Microsoft Exchange Server System Attendant service, the following error may occur:

The service cannot accept control messages at this time.

Microsoft Windows NT

ID no 0xc0020425

If you try to stop the service manually with the following command

NET STOP MSExchangeSA

the following error message appears:

The service cannot be controlled in its present state.

In Event Viewer there is no indication of problems with the service.



CAUSE
The System Attendant service has become unstable.



WORKAROUND
To work around this problem of the service being in an "uncontrollable" state, do one of the following:


 * Restart the server to allow the service to be forcibly shut down and restarted with the server startup.

-OR-
 * Use the Windows NT Resource Kit tool Kill.exe to terminate the Mad.exe process. Please refer to the Resource Kit documentation for more information.

Keywords: kberrmsg kbprb KB180001

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