Microsoft KB Archive/187695

= Cannot Access Philips CDD200 or HP 4020i CD-ROM Drives =

Article ID: 187695

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q187695



SYMPTOMS
After you upgrade Microsoft Windows 95 to Windows 98, you may be unable to access your Philips CDD200 CD-R or Hewlett-Packard 4020i CD-R CD-ROM drive.



CAUSE
This behavior can occur if Corel CD Creator 2.0 is installed on your computer.



RESOLUTION
To work around this behavior, use either of the following methods:


 * Use a different program, such as the latest version of Adaptec Easy CD Pro, to gain access to your CD-ROM drive.


 * Contact Philips or Hewlett-Packard to inquire about the availability of updated firmware.



STATUS
Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.



MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: read

Keywords: kbappcompatibility kbhardware kbprb KB187695

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