Microsoft KB Archive/327275

= Flight Simulator 2002: Error Message Involving Module Util.dll While Scenery Indices Are Loading =

Article ID: 327275

Article Last Modified on 2/1/2007

-

APPLIES TO


 * Microsoft Flight Simulator 2002 Standard Edition
 * Microsoft Flight Simulator 2002 Professional Edition
 * Microsoft Flight Simulator 2000 Standard Edition
 * Microsoft Flight Simulator 2000 Professional Edition

-



This article was previously published under Q327275



SYMPTOMS
When you try to run Flight Simulator 2000 or Flight Simulator 2002 for the first time after you install it, the program may stop responding while the scenery files and indices are being built, or you may receive an error message similar to one of the following:

This program has performed an illegal operation and will be shut down. FS2000 caused an invalid page fault in module Util.dll at 015f:20c88755

-or-

FS2000 caused an Invalid Page Fault in module Imgui.dll at 015f:04776844

-or-

Microsoft Flight Simulator cannot find the default flight Flights\Other\Fltsim.flt). This file must exist for Flight Simulator to start.



CAUSE
This issue may occur if there are third-party planes installed on your computer that corrupted the Flight Simulator installation process.



RESOLUTION
To resolve this issue, remove (uninstall) Flight Simulator, remove the folder in which it was installed, and then reinstall Flight Simulator. To do this, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Step 1: Restart the Computer by Using a Clean-Boot Procedure
Start Windows by loading a minimal set of drivers and services. This process, also known as a clean boot, provides as &quot;clean&quot; an installation environment as possible in which to reinstall Flight Simulator. To perform a clean boot in Microsoft Windows XP, follow these steps.

NOTE: For information about how to perform a clean boot in other operating systems, see the &quot;More Information&quot; section of this article.  Click Start, click Run, type msconfig in the Open box, and then click OK. On the General tab, click Selective Startup, and then click to clear the Process SYSTEM.INI File, Process WIN.INI File, and Load Startup Items check boxes.

You cannot clear the Use Original BOOT.INI option. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All. Click OK, and then click Restart to restart your computer. Click OK in the System Configuration Utility dialog box that appears. Click Start, type msconfig in the Open box, and then click OK.</li> On the General tab, verify that the check boxes that you cleared are still cleared. <ul> If all of the check boxes remain cleared, go to the &quot;Step 2: Remove Flight Simulator&quot; section of this article.

-or-</li> If Load System Services is the only cleared check box, your clean-boot attempt may have been unsuccessful. If you find that any of the check boxes are now selected, you may require assistance from the manufacturer of the program that automatically selects the check box (places a check mark back in MSconfig).</li></ul> </li></ol>

Step 2: Remove Flight Simulator
<ol style="list-style-type: lower-alpha;"> Click Start, and then click Control Panel.</li> In Control Panel, double-click Add or Remove Programs.</li> In the list of installed programs, click Flight Simulator, and then click Remove.</li> Follow the onscreen instructions to complete the removal process.</li></ol>

Step 3: Delete the Contents of the Temporary Folder
<ol style="list-style-type: lower-alpha;"> Start Windows Explorer.</li> Locate the following folder



where  is the drive on which Windows is installed.</li> On the Edit menu, click Select All, and then press DELETE.

When the confirmation message appears, click Yes to confirm the deletion.</li></ol>

Step 4: Delete the FS2000 or FS2002 Folder
<ol style="list-style-type: lower-alpha;"> Click Start, and then click Run.</li> In the Open box, type the following:

C:\Program Files\Microsoft Games

</li> Click OK.</li> Right-click the FS2000 or FS2002 folder, and then click Delete.

When prompted, click Yes to confirm the deletion.</li> Close the Microsoft Games folder.</li></ol>

Step 5: Install Flight Simulator
<ol style="list-style-type: lower-alpha;"> Press SHIFT, and then insert the Flight Simulator CD-ROM into your computer's CD-ROM or DVD-ROM drive.</li> <li>Click Start, and then click Control Panel.</li> <li>In Control Panel, double-click Add or Remove Programs.</li> <li>In the left pane, click Add New Programs.</li> <li>In the right pane, click CD or Floppy.</li> <li>Follow the onscreen instructions to complete the installation process.</li></ol>

Step 6: Restart the Computer by Using a Normal Startup Procedure
<ol style="list-style-type: lower-alpha;"> <li>Click Start, click Run, type msconfig in the Open box, and then click OK.</li> <li>On the General tab, click Normal Startup - load all device drivers and services.</li> <li>Click OK. When prompted, click Restart to restart your computer.</li> <li>Start Flight Simulator.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about clean-boot troubleshooting, click the article numbers below to view the articles in the Microsoft Knowledge Base:

281965 How to Troubleshoot Using the Msconfig Utility with Windows 98

281995 How to Troubleshoot Using the Msconfig Utility in Windows Millennium Edition

243039 How to Perform a Clean Boot in Windows 95

Additional query words: msgame performance setup installation

Keywords: kbsetup kbconfig kberrmsg kbprb KB327275

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.