Microsoft KB Archive/895573

= Event ID 11 and event ID 15 appear in the System event log, and clients of the Windows Server 2003-based computer are disconnected =

Article ID: 895573

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
One or more of the following events appear in the System event log on a Microsoft Windows Server 2003-based computer: Event ID: 11

Source:

Description: The driver detected a controller error on Device\ScsiPort1.

Event ID: 15

Source:

Description: The device, \Device\ScsiPort1, is not ready for access yet.

Additionally, clients may be disconnected from the Windows Server 2003-based computer.



CAUSE
This problem may occur under high stress conditions. The problem occurs because of an error in the SCSIPort driver. This error generates Event ID 11 and event ID 15. Additionally, this problem may cause network timeouts if remote computers are accessing data on the drives that are using the SCSIPort driver on the Windows Server 2003-based computer.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
  Date         Time   Version        Size     File name 06-Apr-2005 16:41  5.2.3790.304   127,488  Scsiport.sys 06-Apr-2005 17:56  5.2.3790.2416  104,960  Scsiport.sys 25-Feb-2005 03:51  6.1.22.4       371,936  Updspapi.dll

Windows Server 2003, x64-based versions
  Date         Time   Version        Size     File name 07-Apr-2005 01:46  5.2.3790.2416  170,496  Scsiport.sys 07-Apr-2005 01:46  6.1.22.4       462,560  Updspapi.dll

Windows Server 2003, Itanium-based versions
  Date         Time   Version        Size     File name     Platform --  07-Apr-2005  01:46  5.2.3790.304   292,352  Scsiport.sys 07-Apr-2005 01:46  5.2.3790.2416  317,440  Scsiport.sys 07-Apr-2005 01:46  6.1.22.4       639,712  Updspapi.dll  IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix kbhotfixserver kbwinserv2003presp2fix KB895573

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