Microsoft KB Archive/911028

= When you use a 32-bit program to print a document from a 64-bit version of Microsoft Windows, you may receive a Stop error message, or objects on the page are omitted =

Article ID: 911028

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003 R2 Standard x64 Edition
 * Microsoft Windows Server 2003 R2 Enterprise x64 Edition
 * Microsoft Windows Server 2003 R2 Datacenter x64 Edition
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
When you use a 32-bit program to print a document from a 64-bit version of Microsoft Windows, you may experience any of the following symptoms:  Some or all of the objects on the page are not printed. A blank page may be ejected from the printer.

Note Some printer devices will not eject blank paper. You may receive a Stop error message that is similar to one of the following:

Stop error 1

STOP 0x0000001E

KMODE_EXCEPTION_NOT_HANDLED

Stop error 2

STOP 0x00000050

PAGE_FAULT_IN_NONPAGED_AREA

Stop error 3

STOP 0x000000D5

DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL

Note The  values vary.

The problem may occur only occasionally because the timing of the issue is very specific.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must be running one of the following operating systems to install this hotfix:
 * An x64-based version of Microsoft Windows Server 2003
 * An Itanium-based version of Windows Server 2003 with Service Pack 1

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x64-based versions

Windows Server 2003 with SP1, Itanium-based versions

Prerequisites
You must be running the following operating system to install this hotfix:
 * Microsoft Windows XP Professional x64 Edition

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP Professional x64 Edition



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
This problem may occur in the following scenario:
 * 1) You use Remote Desktop Connection or Terminal Services to connect to a 64-bit version of Windows.
 * 2) You print a document from a 32-bit program.
 * 3) You log off from the Remote Desktop Connection or from the Terminal Services session while the print job is still printing.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: BugCheck Bug Check Winx64 Windowsx64 64bit 64-bit

Keywords: kberrmsg kbqfe kbexpertiseinter kbhotfixserver kbwinserv2003sp2fix KB911028

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