Microsoft KB Archive/308022

= Resources for troubleshooting modem problems in Windows XP =

Article ID: 308022

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q308022



IN THIS ARTICLE

 * INTRODUCTION
 * Problems addressed in the Modem Troubleshooter
 * Starting the Modem Troubleshooter
 * Using the Modem Troubleshooter
 * Recommended Microsoft Knowledge Base articles



INTRODUCTION
This article discusses the Modem Troubleshooter that is included in the Microsoft Windows XP Help and Support Center. Additionally, it will give you a list of online support services.

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Problems addressed in the Modem Troubleshooter
The Modem Troubleshooter includes step-by-step instructions for these problems:  When you try to use your modem, you receive any one of the following error messages:

The protocol is not configured.

A dial-up connection could not be established.

 You cannot connect to the Internet. Windows XP does not detect your modem.

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Starting the Modem Troubleshooter
If you are already familiar with the Windows XP Help and Support Center Web site, we recommend that you start the Modem Troubleshooter automatically from the site. To access the Troubleshooter, visit:

hcp://help/tshoot/tsmodem.htm

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If you do not have experience with the Windows XP Help and Support Center or the Modem Troubleshooter, follow these steps:
 * 1) Click Start, and then click Help and Support.
 * 2) Under Pick a Help Topic, click Fixing a problem.
 * 3) In the left pane, click Networking problems.
 * 4) In the right pane, click Modem Troubleshooter.

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Using the Modem Troubleshooter

 * 1) Click the option that describes the problem that is occurring, and then click Next.
 * 2) Repeat step 1 until your problem is resolved or you have reached the end of the troubleshooting path.

Note Click Back whenever you want to repeat the last step, or click Start Over to start the Modem Troubleshooter again.

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Recommended Microsoft Knowledge Base Articles
For additional information about troubleshooting modem issues in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

295745 Non-plug and play network device support in Windows XP

283412 COM port missing from list of available ports when you try to install a new modem

306478 Troubleshooting America Online in Windows XP

310089 Troubleshooting cable modems

262357 RAS clients cannot connect to Windows 2000 demand-dial router

305549 How to configure a connection to the Internet in Windows XP Professional

283070 How to create a PPPoE connection in Windows XP

Click here to view a list of other Windows XP modem-related articles

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Keywords: kbenv kbinfo kbtshoot KB308022

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