Microsoft KB Archive/162692

= Unexpected Error Following Hyperlink =

Article ID: 162692

Article Last Modified on 1/19/2007

-

APPLIES TO


 * Microsoft Word 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft Access 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition

-



This article was previously published under Q162692



SYMPTOMS
When you attempt to follow a hyperlink in the products listed at the beginning of this article, you receive the following error message:

An unexpected error has occurred.



CAUSE
This problem occurs when you install Microsoft Visual C++ after you install Office 97. During the installation of Visual C++, the Setup program prompts you to overwrite newer .dll files that were installed by Office 97. When you choose not to overwrite the existing files, the Visual C++ Setup program registers the Hlinkprx.dll file even though it does not install it. This registry entry causes a mismatch between the registration information and the installed file.



RESOLUTION
To correct this problem, reregister the Hlinkprx.dll file using the following steps:

 Click the Start button on the Windows taskbar. Click Run. In the Open box, type the following command, and then click OK:

RegSvr32 Hlinkprx.dll



The Hlinkprx.dll file is now correctly registered.



STATUS
Microsoft has confirmed this to be a problem in Microsoft products listed at the beginning of this article.

Additional query words: 97 word8 word97 hyperlink jump link chasing hyperlinking jumping xl97 wd97

Keywords: KB162692

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.