Microsoft KB Archive/843299

= HBA device is displayed in Windows Server 2003 Device Manager with a black exclamation point on a yellow field =

Article ID: 843299

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you insert a host bus adapter (HBA) for the first time into a Microsoft Windows Server 2003-based computer, and then you turn on the power for the HBA slot, the HBA is detected and installed. However, the HBA device is displayed in Device Manager with a black exclamation point (!) on a yellow field. In this scenario, the device properties may indicate a status of Code 32, and the device driver is set to disabled.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions
  Date         Time   Version            Size    File name --  01-Jun-2004  18:06  5.2.3790.177    2,407,424  Ntkrnlmp.exe 01-Jun-2004 17:37  5.2.3790.177    2,064,384  Ntkrnlpa.exe 01-Jun-2004 17:37  5.2.3790.177    2,108,928  Ntkrpamp.exe 01-Jun-2004 18:13  5.2.3790.177    2,207,232  Ntoskrnl.exe

Windows Server 2003 64-bit editions
  Date         Time   Version            Size    File name --  01-Jun-2004  18:04  5.2.3790.177    5,604,352  Ntkrnlmp.exe     IA-64



WORKAROUND
To work around this problem, turn off the power for the slot, and then turn it on again.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hot-swap hotswap hotplug hot-plug hot pluggable bang banged CM_PROB_DISABLED_SERVICE

Keywords: kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB843299

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