Microsoft KB Archive/915389

= Error message when you try to remove a password from a compressed folder or add a password to a compressed folder on a Windows XP-based computer: &quot;Compressed (Zipped) Folders Error&quot; =

Article ID: 915389

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
You use a compressed (zipped) folder on a Microsoft Windows XP-based computer. When you try to remove a password from the compressed folder or add a password to the compressed folder, you receive the following error message:

Compressed (Zipped) Folders Error

Cannot create output file

The password is not successfully removed or successfully added for some files.



CAUSE
This problem occurs because of a sharing violation error. The Windows shell creates a thread for the shell folder view. The thread reads the properties of compressed files. The thread opens compressed files that have the read permission but do not have the write permission. However, when you try to remove a password from a compressed folder or add a password to a compressed folder, you must have the write permission. Therefore, the sharing violation error occurs.

Note In this scenario, the sharing violation error occurs because of a timing issue.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix:
 * Windows XP Service Pack 1 (SP1)
 * Windows XP SP2

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP SP2 x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

