Microsoft KB Archive/225355

= Err Msg: Unable to Find the Magic School Bus Animals Files. Please Reinstall MSB Animals... =

Article ID: 225355

Article Last Modified on 7/17/2001

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APPLIES TO


 * Scholastic's The Magic School Bus Explores the World of Animals

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This article was previously published under Q225355



SYMPTOMS
When you attempt to start Microsoft Magic School Bus Explores the World of Animals, you may receive the following error message:

Unable to find Scholastic's the Magic School Bus - Animals files. Please reinstall MSB Animals by double-clicking on the Setup.exe file found on the CD's install folder.

When you click OK, the program does not start and you are returned to the Windows desktop.



CAUSE
This behavior can occur if any of the following conditions are true:
 * The Magic School Bus Explores the World of Animals CD-ROM is not inserted in your CD-ROM drive.


 * The PowerToys FlexiCD tool or another program that plays CD audio is currently running on your computer.


 * The CD Audio driver on your computer is damaged or not configured correctly.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented. If the issue continues to occur, proceed to the next method.

Insert the Program CD-ROM into Your CD-ROM Drive
Insert the Magic School Bus Explores the World of Animals CD-ROM into your CD-ROM drive, and then attempt to restart the program.

Clean Boot Your Computer
To clean boot your computer, use the appropriate steps for your version of Microsoft Windows.

Microsoft Windows 98

 * 1) Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
 * 2) On the Tools menu, click System Configuration Utility.
 * 3) On the General tab, click Selective Startup, and then click to clear the following check boxes:


 * 1) * Process Config.sys File
 * 2) * Process Autoexec.bat File
 * 3) * Process Winstart.bat File (if available)
 * 4) * Process Win.ini File
 * 5) * Load Startup Group Items
 * 6) Click OK. When you are prompted to restart the computer, do so.

NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.

For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Microsoft Windows 95
 Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts. Quit all running programs except Explorer and Systray. To do this, follow these steps:

 Press CTRL+ALT+DELETE. Click the program you want to quit, and then click End Task. If you receive a message stating that the program is busy or not responding, click End Task again.</li></ol>

Repeat this step until you have quit all programs except Explorer and Systray.</li> Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.</li></ol>

For additional information about how to clean boot Windows 95, please see the following article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

Remove and Reinstall the CD Audio Driver
For information about how to remove and reinstall the CD Audio Driver, please see the following article in the Microsoft Knowledge Base:

142731 How to Install and Remove Codecs and MCI Devices in Windows

Additional query words: 1.00 mskids schoolbus msb cannot find cdrom

Keywords: kberrmsg kbenv kbprb kbsound KB225355

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