Microsoft KB Archive/266092

= XFOR: NDR Occurs When Sending an Excel Spreadsheet As an Attachment Through the Internet Mail Service =

Article ID: 266092

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q266092



SYMPTOMS
When you send an e-mail message that contains a Microsoft Excel spreadsheet as an attachment, you may receive a non-delivery report (NDR) similar to the following:   Your message did not reach some or all of the intended recipients.

Subject: FW: Sent: 6/13/00 10:54 AM

The following recipient(s) could not be reached:

'ldolce@actium.com' on 6/13/00 11:00 AM  The content length of the message is too long for the recipient to take delivery. The MTS-ID of the original message is: c=US;a=;p=MPS;l=JAXN047-000613145408Z-56596 MSEXCH:IMS:MPS:NAmerica:JAXN024 3903 (000B099C) Message exceeds size limit.



CAUSE
This behavior can occur if the Excel attachment contains macros. Macros are expanded when they go through the Internet Mail Service. If the Internet Mail Service has a message size restriction and the attachment is close to that size, when you send the message, the attachment may be expanded to a size that is too large to pass through the Internet Mail Service. For example, if you have an attachment that is 8 MB and your message size restriction is 10 MB, once the message is expanded, it will be approximately 11 MB. The Internet Mail Service rejects the message.



RESOLUTION
To resolve this issue, increase the message size limit on the Internet Mail Service. To do this:


 * 1) Open Microsoft Exchange Administrator.
 * 2) Click to expand Site, click Configuration, and then double-click Connections.
 * 3) Double-click Internet Mail Service, and then click Properties.
 * 4) On the General tab, increase the message size limit to accommodate this message.



WORKAROUND
To work around this issue, you may also zip the attachment and send it.



MORE INFORMATION
Keywords: kbprb KB266092

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