Microsoft KB Archive/244101

= OFF98: Error Message: The Item "" Could Not Be Opened ... =

Article ID: 244101

Article Last Modified on 1/27/2005

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APPLIES TO

 Microsoft Office 98 for Macintosh, when used with:  Apple Mac OS 7.0

 Apple Mac OS 7.1

 Apple Mac OS 7.5

 Apple Mac OS 8.0</li></ul>

 Apple Mac OS 8.1</li></ul>

 Apple Mac OS 8.5</li></ul>

 Apple Mac OS 8.6</li></ul>

 Apple Mac OS 9.0</li></ul>

 Apple Macintosh OS X</li></ul>

 Apple Mac OS 6.0</li></ul>

 Apple Mac OS 6.0</li></ul>

 <li>Apple Mac OS 6.0</li></ul>

<ul> <li>Apple Mac OS 7.5</li></ul>

<ul> <li>Apple Mac OS 7.6</li></ul>

<ul> <li>Apple Macintosh OS X</li></ul> </li></ul>

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<div class="notice_section">

This article was previously published under Q244101

<div class="symptoms_section">

SYMPTOMS
When you try to start one of the Office programs, you may receive one of the following error messages:

The item "<Office program name>" could not be opened. (It cannot be found.)

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The alias "<Office program name>" could not be opened, because the original item cannot be found.

When you click OK, the program does not start.

<div class="cause_section">

CAUSE
The error messages in the "Symptoms" section of this article may appear if the following are true:
 * You are logged on as either a Limited user or a Panels user. -and-


 * An Administrator installed Office onto the Desktop.

When you have multiple users enabled on Mac OS 9, each user has his or her own Desktop settings. The aliases that are created in this scenario point back to the Desktop folder owned by the Administrator/owner account. Limited and Panels users do not see this folder when they are logged on.

<div class="resolution_section">

RESOLUTION
To resolve this problem, you need to uninstall Office and then reinstall Office to your hard disk.

For additional information about this issue, click the article numbers below to view the articles in the Microsoft Knowledge Base:

179861 OFF98: How to Remove Microsoft Office 98 from Your Computer

179214 OFF98: How to Perform a Drag-and-Drop Installation of Mac Office

Please see your Administrator to perform these procedures, because you may not have the necessary permissions.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

<div class="moreinformation_section">

MORE INFORMATION
In this scenario, the aliases to the Office programs point to the programs in the following location:

<computer name>:<hard disk name>:Desktop Folder:Microsoft Office 98

When you log on as a Limited or Panels user, you do not have access to this location. Each user has his or her own Desktop folder with items that are unique to that account.

Additional query words: Macintosh Opertating System OFF98

Keywords: kbbug kbpending KB244101

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