Microsoft KB Archive/197647

= Err Msg: Cpqtapi Caused a General Protection Fault in Module... =

Article ID: 197647

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q197647



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
When you start your Windows 98-based computer, you may receive the following error message or one similar to it:

Cpqtapi caused a general protection fault in module wowglue.dll at 0001:0000

Also, you may be unable to send or receive faxes, and you may be unable to change your dialing settings.



CAUSE
This behavior can occur if your computer is configured to start the Compaq Phone Center program when you start your computer.



RESOLUTION
To resolve this issue, contact Compaq to inquire about the availability of a fix for this issue.

To work around this issue, configure the Compaq Phone Center program so that it does not start automatically when you start your computer. For information about how to do so, view the documentation included with the Compaq Phone Center program, or contact Compaq.



MORE INFORMATION
The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 wowglue dll

Keywords: kb3rdparty kberrmsg kbgpf kbprb KB197647

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