Microsoft KB Archive/312440

= Dr. Watson Error Occurs in Explorer.exe When Starting Windows =

Article ID: 312440

Article Last Modified on 8/7/2007

-

APPLIES TO


 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.0

-



This article was previously published under Q312440



SYMPTOMS
 When you start Microsoft Windows, you receive a Dr. Watson error message similar to the following:

An application error has occurred and an application error log is being generated. EXPLORER.EXE

 When you attempt to start Internet Explorer, you receive an error message.



CAUSE
This behavior can occur if your computer is infected with the W32/Nimda@MM (Nimda) worm.



RESOLUTION
Microsoft does not provide software that can detect or remove computer viruses. If you suspect or confirm that your computer is infected with a virus, obtain current antivirus software. For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base:

49500 List of Antivirus Software Vendors



MORE INFORMATION
The following is a list of additional symptoms of infection by the W32/Nimda@MM worm program:
 * You receive an e-mail message that has a subject line, but the body of the message is blank.
 * You receive an e-mail attachment that appears as an HTML document.
 * The Guest account is given administrative privileges.
 * Admin.dll files are found in the root directory of the hard disk.
 * A Readme.eml file is present.
 * New network shares are automatically created.

For additional information about the W32/Nimda@MM worm, see the following Microsoft Web site:

http://www.microsoft.com/technet/security/alerts/info/nimda.mspx

Additional information about removing this worm program is available from Symantec at the following URL:

http://www.symantec.com/avcenter/venc/data/w32.nimda.a@mm.removal.tool.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Keywords: kberrmsg kbprb KB312440

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.