Microsoft KB Archive/302991

= Error Message: The Current Printer Driver Is Not Compatible with a Policy Enabled on Your Computer That Blocks Windows NT 4.0 or Windows 2000 Kernel Mode Drivers =

Article ID: 302991

Article Last Modified on 12/4/2001

-

APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

-



This article was previously published under Q302991



SYMPTOMS
If you try to install Microsoft Windows 2000-based drivers for the Hewlett-Packard PhotoSmart P1000, P1100, P1215, or P1218 printer in Windows XP, you may receive the following error message:

The current printer driver is not compatible with a policy enabled on your computer that blocks Windows NT 4.0 or Windows 2000 kernel mode drivers.



CAUSE
The Windows 2000-based versions of the drivers are not compatible with Windows XP.



RESOLUTION
To resolve this issue, contact Hewlett-Packard to inquire about the availability of an updated driver for your printer that is compatible with Windows XP, or visit the Hewlett-Packard Web site at:

http://www.hp.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue, use another printer driver that has a similar print engine. The PhotoSmart printers have similar print engines to other Hewlett-Packard printers that are supported with drivers that are included in Windows XP. Using these drivers can provide some functionality for the printer, but not all of the functionality.

The P1000 and P1100 printers are based on the DeskJet 970 printer. The P1215 and P1218 printers are based on the DeskJet 990 printer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: kernal

Keywords: kberrmsg kbprint kbprb KB302991

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.