Microsoft KB Archive/810425

= Server Intermittently Stops Responding During High Disk Activity =

Article ID: 810425

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
Your Windows 2000-based computer may intermittently stop responding (hang) during periods of high disk activity. When this occurs, you can use the mouse and keyboard. However, any action that requires disk access may be blocked. You must restart the computer to return it to normal activity.



CAUSE
This problem may occur if Ntfs.sys does not release the QuotaControlLock mutex. This creates a deadlock condition.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name -  30-Jan-2003  11:50  5.0.2195.6660  514,256  Ntfs.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbenv kboswin2000fix kbprb kbwin2ksp4fix kbhotfixserver KB810425

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