Microsoft KB Archive/182730

= Error message when you try to send an encrypted e-mail message in Outlook 2000 or in Outlook 98: "Non-Secure Recipients" =

Article ID: 182730

Article Last Modified on 6/29/2006

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q182730





SYMPTOMS
When you try to send an encrypted e-mail message in Microsoft Outlook 2000 or in Microsoft Outlook 98, you may receive the following "Non-Secure Recipients" error message:

None of the recipients can process an encrypted message. You can either proceed with an unencrypted message or cancel the operation.



CAUSE
This issue may occur if one of the following conditions is true:
 * You try to send an encrypted message to a recipient for whom you do not have a digital ID.
 * You select the recipient's e-mail address from the global address list (GAL) or from another source that did not insert the digital ID.



RESOLUTION
To resolve this issue, address encrypted messages by using a contact record that contains the recipient's digital ID.



MORE INFORMATION
To send an encrypted message in Outlook, you must include the recipient's digital ID. This information is required in the algorithm that is used to encrypt and decrypt the message.

To obtain the digital ID for an intended recipient, the recipient should send you a "signed" e-mail message. When you receive the signed message, right-click the From field, and then click Add To Contacts. This will add the sender's digital ID to your Contacts list. If the sender is already in your Contacts list, Outlook will update the existing record to add the digital ID.

To send an encrypted message, address the message by choosing the address from the contact record. This will include the necessary digital ID with the message.

Additional query words: clear signed certificate

Keywords: kberrmsg kbtshoot kbprb KB182730

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