Microsoft KB Archive/221839

= PCI Modem Does Not Work After Installing Windows 98 =

Article ID: 221839

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q221839



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you install Windows 98, your Peripheral Component Interconnect (PCI) modem may not be recognized. When this occurs, the PCI modem may be listed as a PCI Serial Controller under Other Devices in Device Manager.

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CAUSE
This behavior can occur because the Windows 98 CD-ROM does not include drivers for PCI serial controllers.



RESOLUTION
To resolve this behavior, update the driver for the device:
 * 1) Right-click My Computer, click Properties, and then click the Device Manager tab.
 * 2) Double-click the Other Devices branch to expand it, click PCI Serial Controller, and then click Properties.
 * 3) Click the Driver tab, and then click Update Driver.
 * 4) Click Next, click Search for a better driver then the one your device is using now (Recommended), and then click Next.
 * 5) Insert the driver disk or CD-ROM that was included with your modem.
 * 6) Click to select the check box for the drive corresponding to the media type (floppy disk drive or CD-ROM drive), and then click Next.
 * 7) If you receive an Update Driver Warning dialog box, click Yes.
 * 8) Click Next, click Finish, and then click Yes to restart your computer.



MORE INFORMATION
The PCI serial controller is a communications port controller that is built into the modem. This type of modem does not communicate through a serial port on the motherboard.

Additional query words: HWMODTS

Keywords: kbenv kbhardware kbprb KB221839

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