Microsoft KB Archive/814766

= XFOR: A Message Sent by GroupWise Internet Agent Does Not Display the SMTP Address Correctly =

Article ID: 814766

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
When you send a message from Novell GroupWise to an Exchange Server recipient, the sender's GroupWise address does not appear correctly in the received message. If the recipient replies to the address, the message is not delivered.

For example, the GroupWise address (when you view it in Microsoft Outlook) may look similar to any of the following examples:
 * .[ .com]
 * WPD=Internet, WPU=, ARI= .com
 * WPD=Internet, WPU=, ARI=[ .com]
 * WPD=domain, WPPO=gwia, WPU=, ARI= .com
 * WPD=firsthopdom, WPPO=firsthoppo, WPU=, ARI=

You expect the address to look similar to the following address:
 * @ .com



CAUSE
This problem may occur if the message is received by a GroupWise Internet Agent and if the message is then passed to Exchange Server through the GroupWise API gateway.

The method used to generate the Exchange Server format address is incorrect for messages that are received under this scenario.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: GroupWise Mail Connector

Date        Time      Version        Size      File name

17-Feb-2003 23:00     5.5.2657.22    208,144   Ctreestd.dll 17-Feb-2003 23:01     5.5.2657.22     44,816   Dispatch.exe 17-Feb-2003 23:04     5.5.2657.22    106,256   Dxagwise.dll 17-Feb-2003 23:02     5.5.2657.22     59,152   Dxamex.dll 17-Feb-2003 23:02     5.5.2657.22     72,464   Dxanotes.dll 17-Feb-2003 23:14     5.5.2657.22     49,936   Dxasnads.dll 01-Oct-2002 22:57                  2,930,240   Eab.dxa 17-Feb-2003 23:01     5.5.2657.22    285,456   Exconmsg.dll 17-Feb-2003 23:04     5.5.2657.22     42,256   Gw2mex.exe 17-Feb-2003 23:04     5.5.2657.22    125,200   Gwhc.dll 18-Feb-2003 01:06     5.5.2657.22    400,144   Gwrouter.exe 17-Feb-2003 23:07     5.5.2657.22    987,920   Lsadmin.exe 17-Feb-2003 23:00     5.5.2657.22    178,448   Lscms.dll 17-Feb-2003 23:10     5.5.2657.22     19,216   Lsdiajcl.exe 17-Feb-2003 23:11     5.5.2657.22     68,880   Lsdiamex.exe 17-Feb-2003 23:10     5.5.2657.22     57,616   Lsdiavm.exe 17-Feb-2003 23:02     5.5.2657.22     31,504   Lsdxa.exe 17-Feb-2003 23:00     5.5.2657.22     79,632   Lslde.dll 17-Feb-2003 23:00     5.5.2657.22     22,800   Lsldew.dll 17-Feb-2003 23:11     5.5.2657.22     72,464   Lsmexdia.exe 17-Feb-2003 23:01     5.5.2657.22    153,360   Lsmexhc.dll 17-Feb-2003 23:00     5.5.2657.22    281,360   Lsmexif.dll 17-Feb-2003 23:03     5.5.2657.22     14,608   Lsmexin.exe 17-Feb-2003 23:03     5.5.2657.22     37,648   Lsmexnts.exe 17-Feb-2003 23:03     5.5.2657.22     14,608   Lsmexout.exe 17-Feb-2003 23:00     5.5.2657.22    106,768   Lsmmdodb.dll 17-Feb-2003 23:00     5.5.2657.22    212,240   Lsntshc.dll 17-Feb-2003 23:03     5.5.2657.22     48,912   Lsntsmex.exe 17-Feb-2003 23:08     5.5.2657.22     96,528   Lsqview.dll 17-Feb-2003 23:11     5.5.2657.22     22,800   Lsvmdia.exe 17-Feb-2003 23:09     5.5.2657.22    140,048   Lsvmhc.dll 17-Feb-2003 23:04     5.5.2657.22     52,496   Lsxfm.dll 17-Feb-2003 23:04     5.5.2657.22     34,064   Mex2gw.exe 18-Feb-2003 01:23     5.5.2657.22     72,976   Mlmignts.dll 17-Feb-2003 23:03     5.5.2657.22     15,120   Ntsperf.dll 17-Feb-2003 23:00     5.5.2657.22     16,656   Ntspxgen.dll 01-Oct-2002 22:57                  2,928,160   Psab.dxa Note Because of file dependencies, this update requires Microsoft Exchange Server 5.5 Service Pack 4 (SP4). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191914 How to Obtain the Latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server 5.5.



MORE INFORMATION
You must also add the following information to the Exchconn.ini file: [LME-GWISE] AssumeARIisInternetDomain=1 ListofGWIAs=domain.gwia,domain2.gwia,domain3.gwia forces the new address code to treat all additional routing information in addresses as the domain part of a Simple Mail Transfer Protocol (SMTP) address. If it cannot be assumed that the additional routing information in addresses is always the domain part of an SMTP address, you can create a list of the GroupWise Internet Agents that are in the GroupWise organization. Replace  with the real address of the GroupWise Internet Agents that are in the GroupWise organization. The information listed here allows the new addressing code to determine if a message came through a GroupWise Internet Agent. If a message did come through a GroupWise Internet Agent, additional work is done to extract an SMTP address.

Additional query words: ARI GWIA

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB814766

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