Microsoft KB Archive/170464

= User Information Is Not Displayed Properly in Help Dialog Box =

Article ID: 170464

Article Last Modified on 6/28/2004

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APPLIES TO


 * Microsoft Chat 2.0
 * Microsoft Chat 2.0

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This article was previously published under Q170464



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.



SYMPTOMS
When you click About on the Help menu in Chat, there may be no user information displayed.



CAUSE
No user information was found in the registry when you installed Chat.



RESOLUTION
To add user information, use one of the following methods:

Method 1
Install a product that adds user information during the Setup process. For example, install Microsoft Office 97.

Method 2
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

Use Registry Editor to create new string values named RegisteredOrganization and RegisteredOwner in the following registry key:   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion After you create these string values, set the value data for the new string values to your name and organization. The organization data is optional.

For additional information, see the following article in the Microsoft Knowledge Base:

88363 Changing Name and Company After Windows Installation



MORE INFORMATION
When you install Microsoft Chat, it looks for user information in the following registry key:   HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info String Value DefCompany String Value DefName If the information is not found in the first location, Microsoft Chat looks in the following registry key:   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion String Value RegisteredOrganization String Value RegisteredOwner Microsoft Chat does not create user information registry entries during installation.

Additional query words: 2.00

Keywords: kbenv kbui KB170464

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