Microsoft KB Archive/921330

= The video call does not connect when you use a LifeCam together with MSN Messenger or with Windows Live Messenger to make a video call to a contact who you have successfully called before =

Article ID: 921330

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft LifeCam NX-6000
 * Microsoft LifeCam NX-3000
 * Microsoft LifeCam VX-7000
 * Microsoft LifeCam VX-6000
 * Microsoft LifeCam VX-3000
 * Microsoft LifeCam VX-1000

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SYMPTOMS
When you use a Microsoft LifeCam together with MSN Messenger or with Windows Live Messenger to make a video call to a contact who you have successfully called before, the video call does not connect.



CAUSE
This issue occurs when one of the following conditions is true:
 * The Windows Live Messenger service is experiencing problems.
 * Your contact is logged in, but is not near the computer to accept your call.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) In MSN Messenger or in Windows Live Messenger, right-click the contact, and then click Send an Instant Message.
 * 2) Send a short message to see whether your contact is near their computer.
 * 3) After you receive a message back from your contact, click Start or stop a Video Call.

If this call does not connect, and you have had a video call with this contact before, there may be a problem with the Windows Live Messenger service. Or, the Windows Live Messenger service may be experiencing high traffic. Try the call again later to see whether the condition improves.



MORE INFORMATION
For more information about connection issues, click the following article number to view the article in the Microsoft Knowledge Base:

921331 The video call does not connect when you use a LifeCam together with MSN Messenger or with Windows Live Messenger

Additional query words: fail block

