Microsoft KB Archive/165582

= GW: Cannot See Graphic Preview =

Article ID: 165582

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Greetings Workshop 2.0 Standard Edition
 * Microsoft Greetings Workshop 97 Standard Edition
 * Microsoft Greetings Workshop 1.0 Standard Edition

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This article was previously published under Q165582



SYMPTOMS
When you try to insert a graphic in a Greetings Workshop project, you may find that all of the categories appear to be empty or the graphic appears to be very small. Additionally, The Preview on the right side of the screen may be blank.



CAUSE
This behavior is caused by a conflict with some ATI and Diamond video utility programs that are running in the background.



RESOLUTION
To work around this issue, use either of the following methods.

Temporarily Close ATI or Diamond Utilities

 * 1) Press CTRL+ALT+DEL to bring up the Close Program dialog box.
 * 2) Click ATIcon or a Diamond utility, and then click End Task.
 * 3) Press CTRL+ALT+DEL to bring up the Close Program dialog box.
 * 4) Click ATIkey32 or any remaining Diamond programs, and then click End Task.

NOTE: These programs are started again when you restart the computer.

Reduce Graphics Hardware Acceleration
To reduce the graphics hardware acceleration, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then click Graphics.
 * 4) Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
 * 5) Click OK, and then click Close.
 * 6) When you are prompted to restart the computer, click Yes.



MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: gone missing thumbnail see view graphics pictures Picture squashed squished blank small greetingsw

Keywords: kbbug kbdisplay kbgraphic KB165582

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