Microsoft KB Archive/907603

= Xbox 360: How to troubleshoot the Xbox 360 VGA HD AV Cable =

Article ID: 907603

Article Last Modified on 9/7/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox 360 VGA HD AV Cable
 * Microsoft Xbox

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SUMMARY
This article describes how to troubleshoot typical problems that you may experience when you use the Xbox 360 VGA HD AV Cable.



MORE INFORMATION
Note To establish the identification of a cable or to obtain more information about cables, visit the following Web sites:

http://www.xbox.com

http://www.xbox.com/en-US/hardware/accessories/default.htm

When you use the VGA HD cable, you may experience one or more of the following conditions:
 * Picture without sound

For more information, see the &quot;Picture without sound&quot; section.
 * Sound without a picture

For more information, see the &quot;Sound without a picture&quot; section.

Picture without sound
To troubleshoot picture without sound issues, follow these steps:  Make sure that you connect the video connectors and the audio connectors to the same input group on the back of the TV. If you use digital audio, make sure that you turn on the audio receiver. And make sure that the audio output setting in the Xbox Dashboard corresponds to the setting on the TV. Make sure that you connect the console to the digital audio connector on the TV or audio receiver by using an S/PDIF optical connection, or “TosLink” cable.

Note TosLink cables are sold separately.



Sound without a picture
To troubleshoot sound without picture issues, follow these steps:  Reset the resolution of the console to 640x480. To do this, start the console, hold both triggers, and then press and hold the Y button as the console starts. For more information about how to reset your display settings, click the following article number to view the article in the Microsoft Knowledge Base:

911059 Xbox 360: How to reset the display settings to the default settings

 If this resolves the issue and you receive a picture on the display, you can continue to use the 640x480 resolution. Or you can try to use a higher resolution setting. If this does not resolve the issue, continue to the next step. Disconnect the VGA HD cable from the display, and then remove the console power cord from the power outlet. Wait five seconds.</li> Reconnect the console power cord to the power outlet, and then turn on the console.</li> Reconnect the VGA HD cable to the display. If this resolves the issue and you receive a picture on the display, you can continue to use the 640x480 resolution. Or you can try to use a higher resolution setting.</li></ol>

Note Do not take your Xbox 360 console or its accessories to your retailer for repair or service unless an Xbox Customer Support representative instructs you to do this.

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