Microsoft KB Archive/293592

= PPT2002: PowerPoint Stops Responding When Collapsing Custom Animation Options =

Article ID: 293592

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition

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This article was previously published under Q293592





SYMPTOMS
When you collapse animation options in the Custom Animation task pane, Microsoft PowerPoint stops responding and does not display any error message; you must manually force PowerPoint to close.



CAUSE
This problem occurs when you apply the Highlights animation scheme to a slide in PowerPoint, and then expand and collapse an animation on the Custom Animation pane.



WORKAROUND
To work around this problem, follow these steps before you expand the animations on the Custom Animation task pane:
 * 1) Select one of the unexpanded animations on the task pane.
 * 2) In the Start list, click any option other than On Click. (Reselect On Click in the Start list if you plan to keep this animation setting.)

You can now safely expand the animations in the Custom Animation task pane.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: PPT error stops responding respond end task hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't waiting stall stalls stalled double-arrow chevron

Keywords: kbbug kbnofix KB293592

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