Microsoft KB Archive/834826

= You receive a &quot;The specified domain either does not exist or could not be contacted&quot; message when you try to use Cluster.exe with the /changepassword option to change the password for a Windows Server 2003 Cluster service account =

Article ID: 834826

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
When you try to use the Cluster.exe command-line tool with the /changepassword option to change the password for a Microsoft Windows Server 2003 Cluster service account, you receive the following message:

The specified domain either does not exist or could not be contacted.



CAUSE
This problem occurs if the Windows Server 2003 server that is running the Cluster service is a member of a Microsoft Windows NT 4.0 domain. The Cluster service cannot contact a domain controller.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
  Date         Time   Version            Size    File name --  19-Sep-2004  10:09  5.2.3790.212      804,864  Clussvc.exe

Windows Server 2003, 64-bit editions
  Date         Time   Version            Size    File name --  19-Sep-2004  02:58  5.2.3790.212    1,938,432  Clussvc.exe



WORKAROUND
To work around this problem, change the password for the Cluster service account by using the graphical user interface (GUI).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbclustering kbbug kbfix kbqfe kbwinserv2003presp1fix KB834826

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