Microsoft KB Archive/268738

= Works: Error Message When You Save a Works Word Processor Document That Contains a Text Box =

Article ID: 268738

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 6.0
 * Microsoft Works 7.0

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This article was previously published under Q268738



SYMPTOMS
When you save a Microsoft Works 6 Word Processor document, and the document contains an inserted text box, you may receive an error message similar to one of the following:

Wkswp.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details on the error message, you receive information similar to the following:

WKSWP caused an invalid page fault in

module WKWPQD.DLL at 0167:64e30c0a.

Registers:

EAX=00000000 CS=0167 EIP=64e30c0a EFLGS=00010246

EBX=031ef01c SS=016f ESP=006384e0 EBP=006385f0

ECX=00638594 DS=016f ESI=00000000 FS=1947

EDX=006385f8 ES=016f EDI=00638509 GS=0000

Bytes at CS:EIP:

8b 08 52 68 80 b3 eb 64 50 ff 11 39 75 08 74 34

Stack dump:

00000000 00000000 031ef01c 79614c66 4974756f 6c65436e ffff006c 6c667874

74786554 776f6c46 01618b00 65547864 6f427478 6d6f7474 00000000 42b40000



CAUSE
This problem can occur when both of the following conditions are true:
 * The document contains a text box.
 * The document is saved as a Works 2000 (*.wps) file.



RESOLUTION
To resolve this problem, save to a different Works file format than the Works 2000 file format. For example, the Works 4.0 for Windows file format can be used by Works 2000 and most other programs that can read Works 2000 Word Processor documents.

To save a Works 6 Word Processor document as a Word 4.0 for Windows document, follow these steps:
 * 1) On the File menu, click Save As.
 * 2) In the Save as type box, click Works 4.0 for Windows (*.wps).
 * 3) Type the name that you want in the File name box, and then click Save.



STATUS
Microsoft has confirmed that this is a problem in Works 6.

Additional query words: works6 w_works

Keywords: kbbug kberrmsg kbinterop kbpending KB268738

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