Microsoft KB Archive/890193

= An &quot;Access denied error&quot; entry is added to the Ccm.log file if the client push process tries to install the Advanced Client on an SMS 2003 site server =

Article ID: 890193

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
The Microsoft Systems Management Server (SMS) 2003 client push process does not install the Advanced Client on some SMS site servers. However, this symptom does not occur if the domain controller is assigned to the &quot;PDC Emulator&quot; operations master role (also known as flexible single master operations or FSMO). Additionally, one of the following errors appears in the Ccm.log file on the site server, where  is the computer name of the SMS site server:

First attempt to copy file &quot;C:\SMS\bin\I386\MobileClient.tcf&quot; to

&quot;\\ \admin$\system32\ccmsetup\MobileClient.tcf&quot; failed (5)

Access denied error, but can't get attributes for file (5)

Copying file &quot;C:\SMS\bin\I386\ccmsetup.exe&quot; to

&quot;\\ \admin$\system32\ccmsetup\ccmsetup.exe&quot;

First attempt to copy file &quot;C:\SMS\bin\I386\ccmsetup.exe&quot; to

&quot;\\ \admin$\system32\ccmsetup\ccmsetup.exe&quot; failed (5)

Access denied error, but can't get attributes for file (5) Error copying files defined in the TCF file (5)

TCF = C:\SMS\bin\I386\MobileClient.tcf

Source Dir = C:\SMS

Dest Dir = \\ \admin$\system32\ccmsetup

Failed to install CCM Client Bootstrap component on client (5)

Copying client files to \\ \admin$\system32\ccmsetup.

Copying file &quot;C:\SMS\bin\I386\MobileClient.tcf&quot; to

&quot;\\ \admin$\system32\ccmsetup\MobileClient.tcf&quot;

ERROR: Unable to open the service control manager on machine &quot; &quot;, error = 5

Failed to open the SCM on machine  (5)

Failed to install CCM Client Bootstrap component on client (5)



Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have SMS 2003 Service Pack 1 (SP1) to install this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

SMS 2003 Service Pack 1
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

SMS 2003 International Client Pack 1 (ICP1)
The SMS 2003 International Client Pack 1 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

SMS 2003 International Client Pack 2 (ICP2)
The SMS 2003 International Client Pack 2 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

Installation instructions
To install this hotfix, follow these steps, where  is ENU, ICP1, or ICP2:
 * 1) Create a new folder, and then copy the Sms2003-sp1-kb890193-x86- .exe file to the new folder.
 * 2) Share the new folder that you created in step 1, and then make sure that your SMS site servers can access the new folder.
 * 3) On each SMS site server, log on as an administrator, and then connect to the folder that you created in step 1.
 * 4) Quit the SMS Administrator Console if it is running.
 * 5) Run the Sms2003-sp1-kb890193-x86- .exe file, and then follow the instructions in the wizard.



WORKAROUND
To work around this problem, manually install the Advanced Client on the SMS 2003 site server.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

Additional query words: PDC BDC

Keywords: kbqfe kbhotfixserver kbsmsinstall kbsmsclients kbsms2003spfix kbsms2003bug kbclient kberrmsg kbinterop kbsetup kbfix KB890193

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