Microsoft KB Archive/941198

= Error message when you try to synchronize Outlook to a Windows Live Hotmail account: &quot;Error with Send/Receive&quot; =

Article ID: 941198

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Office Outlook Connector
 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003

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SYMPTOMS
You use the Microsoft Office Outlook Connector to synchronize Microsoft Office Outlook to a Windows Live Hotmail account. If the synchronization fails after several attempts, the synchronization process stops. Additionally, you receive the following error message:

Error in Mail. Error with Send/Receive. http://g.live.com/1OLC12URL/SyncLimit



CAUSE
This issue occurs if the Windows Live Hotmail account cannot currently be synchronized. To avoid saturating the synchronization limit for the account, the Outlook Connector preemptively stops the synchronization process.



WORKAROUND
To work around this issue, follow these steps:  Make a backup copy of the Windows Live Hotmail data. To do this, follow these steps.

Note Mail, contact, calendar, and task items in Outlook will also be backed up when you follow these steps.  Start Microsoft Office Outlook, and then click the folder for the Windows Live Hotmail account in the Folder list. The Windows Live Hotmail account resembles one of the following folder names:

@msn.com

@hotmail.com

 On the File menu, click Import and Export. In the Choose an action to perform list, click Export to a file, and then click Next. In the Create a file of type list, click Personal Folder File (.pst), and then click Next. In the Select the folder to export from list, click the Windows Live Hotmail account folder, click to select the Include subfolders check box, and then click Next. In the Save exported file as box, type the location to save the backup copy of the Windows Live Hotmail data. Or, click Browse to select the location.</li> Click Finish.</li></ol> </li> Remove the Windows Live Hotmail account in Outlook. To do this, follow these steps:

Outlook 2007 <ol style="list-style-type: lower-alpha;"> On the Tools menu, click Account Settings.</li> On the E-mail tab, click the Windows Live Hotmail account, and then click Remove.</li> Click Yes to confirm the removal of the account.</li> Exit Outlook.</li></ol>

Outlook 2003 <ol style="list-style-type: lower-alpha;"> On the Tools menu, click E-mail Accounts.</li> Click View or change existing e-mail accounts under E-mail, and then click Next.</li> Click the Windows Live Hotmail account, and then click Remove.</li> Click Yes to confirm the removal of the account.</li> Exit Outlook.</li></ol> </li> Add the Windows Live Hotmail account in Outlook. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Start Outlook.</li> On the Outlook Connector menu, click Add a New Account.</li> Type the appropriate information for the Windows Live Hotmail account, and then click OK.</li> <li>Restart Outlook.</li></ol> </li></ol>

Additional query words: outlook2007 outlook2k7 outlook12 ol2007 ol2k7 ol12 outlook2003 outlook2k3 outlook11 ol2003 ol2k3 ol11 outconn12 outconn2007 outconn2k7

Keywords: kberrmsg kbtshoot kbprb kbemail kbpubtypekc kbexpertisebeginner KB941198

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