Microsoft KB Archive/279527

= MSN Companion setup dbconn2 err msg: &quot;...problem with the registration service&quot; =

PSS ID Number: 279527

Article Last Modified on 11/12/2001

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The information in this article applies to:


 * MSN Companion 1.0

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This article was previously published under Q279527



SYMPTOMS
During initial setup or out of box experience (OOBE) with MSN Companion, after the user enters their member ID and password, they get a &quot;dbconn2&quot; error:

It looks like there is a problem with the registration service.



CAUSE
The account servers are undergoing heavy traffic and there has not been enough time to set up the account and for it to replicate to all the right servers.



RESOLUTION
If the account was created less than an hour ago, then this is probably just a little delay in the servers and the account information has not been fully synchronized. Turn off the device and try again in an hour or two.

If the account was created more than an hour ago, then it's probably a backlog in the account servers that happens when large numbers of customers sign up at the same time. Turn off the device and try again in an hour or two.

Additional query words: kbimu ; dbconn2

Keywords: kbprb KB279527

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

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