Microsoft KB Archive/267437

= Error Message When You Print from Sierra Print Artist Platinum 4.5 =

Article ID: 267437

Article Last Modified on 1/27/2007

-

APPLIES TO


 * Microsoft Windows Millennium Edition

-



This article was previously published under Q267437



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you print from Sierra Print Artist Platinum 4.5, you may receive the following error message:

An error has occurred in the program. To keep working anyway, click Ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.

If you click Close, you may receive the following error message:

Prtartst has caused an error in Prtartst.exe. Prtartst will now close. If you continue to experience problems, try restarting your computer.

If you click OK, Print Artist Platinum 4.5 quits.



CAUSE
This issue can occur when you print to a printer other than your default printer.



RESOLUTION
To resolve this issue, use the default printer to print or obtain Print Artist Platinum 8.0 or later.

For information about Print Artist Platinum, view the following Sierra Web site:

http://www.sierrahome.com/software



MORE INFORMATION
You may receive this error message if you try to switch to the non-default printer while you are trying to print from Print Artist Platinum 4.5. For example, if you click File, and then click Print, the Print Control Panel/Preview dialog box is displayed. If you then click Setup, click Specific Printer, click a non-default printer, and then click OK, you may receive the error messages that is mentioned in the &quot;Symptoms&quot; section.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: HWPRNEM

Keywords: kberrmsg kbprb kbprint KB267437

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.