Microsoft KB Archive/258993

= Perflib Event 1009 Occurs When You Open COMTI Performance Monitor =

Article ID: 258993

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1
 * Microsoft SNA Server 4.0 Service Pack 2
 * Microsoft SNA Server 4.0 Service Pack 3
 * Microsoft COM Transaction Integrator for CICS and IMS 1.0
 * Microsoft COM Transaction Integrator for CICS and IMS 1.0 SP1
 * Microsoft COM Transaction Integrator for CICS and IMS 4.0 SP2
 * Microsoft COM Transaction Integrator for CICS and IMS 4.0 SP3

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This article was previously published under Q258993



SYMPTOMS
The COM Transaction Integrator (COMTI) object is not an available option in Performance Monitor. When you open Performance Monitor, a Perflib event 1009 is logged in the Application Event Log and states the following:

The Open Procedure for service &quot;COMTIPerf&quot; in DLL &quot;comtiperf.dll&quot; generated an exception. Performance data for this service will not be available. Exception code returned is DWORD 0.



CAUSE
The COM Transaction Integrator (COMTI) performance-measuring software is not compatible with third-party performance measuring services, such as HP MeasureWare or Performance SeNTry.



RESOLUTION
To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack



WORKAROUND
To work around this problem, stop the third-party services (such as HP MeasureWare and Performance SeNTry) so that the COMTI object appears in Performance Monitor. When Performance Monitor is open, start the other services. The COMTI object will remain accessible in Performance Monitor.



STATUS
Microsoft has confirmed that this is a problem in Microsoft SNA Server version 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, Microsoft COM Transaction Integrator for CICS and IMS, versions 1.0, 1.0 SP1, 4.0 SP2, 4.0 SP3.

This problem was first corrected in SNA Server 4.0 Service Pack 4.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbsna400presp4fix kbqfe kbsna400sp4fix KB258993

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