Microsoft KB Archive/292839

= You cannot move message headers between folders when you work offline by using an IMAP account in Outlook =

Article ID: 292839

Article Last Modified on 6/8/2007

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2007

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This article was previously published under Q292839



SYMPTOMS
If you are using an Internet Message Access Protocol (IMAP) account in Microsoft Outlook while you work offline, and you try to move a message header to another folder, you may receive the following error message:

Microsoft Office Outlook 2007

Cannot move the items. Cannot download item contents. You must be online to perform this operation.

Microsoft Office Outlook 2003

Can't move the items. The connection to the server is unavailable. Outlook must be online or connected to complete this action.

Microsoft Outlook 2002

Can't move the items. Unable to download item contents. You must be online to perform this operation.



WORKAROUND
To work around this behavior, download the messages before you select to work offline.

Additional query words: OL2002 OL2003 OL2007

Keywords: kberrmsg kbprb KB292839

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