Microsoft KB Archive/271511

= OFF2000: Error Message: &quot;Unable to Open . A Security Problem Has Occurred&quot; When You Click Hyperlink =

Article ID: 271511

Article Last Modified on 1/27/2005

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q271511



SYMPTOMS
When you click a hyperlink in an Office 2000 document, you receive an error message similar to the following:

Unable to open. A security problem has occurred.



CAUSE
From an Office program, if you follow a link to an https:// site that requires you to have a personal security certificate, you can follow the link only if you already visited the site by using Microsoft Internet Explorer and the site is in your cache. Otherwise, you receive the error message described in the &quot;Symptoms&quot; section of this article.



WORKAROUND
To work around this problem, access the Web site by using Internet Explorer before you attempt to access it via a hyperlink in an Office document.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For information about security certificates, please browse to the following Microsoft Web site and review the document &quot;What are Security Certificates?&quot;:

http://support.microsoft.com/support/IE/InProductHelp/sec_cert_over.asp?LN=EN-US&SD=gn&FR=0&qry=web%20and%20certificate&rnk=5&src=DHCS_MSPSS_gn_SRCH&SPR=MSALL

Additional query words: office2000 office20 office2k off20 off2k hyperlink errmsg https wd2000 xl2000 ppt2000

Keywords: kbbug kbfix KB271511

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