Microsoft KB Archive/923579

= Outlook 2007 prompts you repeatedly for your e-mail account credentials =

Article ID: 923579

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft Office Outlook 2007

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SYMPTOMS
When Microsoft Office Outlook 2007 connects to your e-mail server, Outlook prompts you repeatedly for your e-mail account credentials. This issue occurs even if you type the correct user name and password.



CAUSE
This issue may occur if the following conditions are true:
 * The e-mail server to which you sign in belongs to a domain that uses automatic discovery to configure e-mail accounts.
 * You have to change your password when you sign in.
 * Your computer is not a member of the domain to which the e-mail server belongs.



WORKAROUND
To work around this issue, configure the profile manually. Alternatively, use a .prf file to configure profiles.

Method 1: Configure the profile manually
When you configure the profile manually, type the server information so that you do not use automatic discovery when you sign in to the account.

To configure the profile manually, follow these steps:
 * 1) In Outlook 2007, click Account Settings on the Tools menu.
 * 2) On the E-mail tab, click the account that you want to configure, and then click Change.

Alternatively, click New if you want to create a new account.
 * 1) Type the server information to configure the account.
 * 2) Click Next, and then click Finish.

Method 2: Use a .prf file to configure profiles
When you use a .prf file to configure profiles, type the server information so that the users do not use automatic discovery when they sign in to the accounts. For more information about how to use .prf files, click the following article number to view the article in the Microsoft Knowledge Base:

308300 How to create a PRF file for configuring MAPI profiles during a custom installation of Outlook 2002

Additional query words: OL2007 Outlook2007

Keywords: kbexpertisebeginner kbtshoot kbprb KB923579

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