Microsoft KB Archive/224482

= PPT2000: Error Message: Can't Talk to Rex. It May Already Be Actively Serving Another Client =

Article ID: 224482

Article Last Modified on 12/2/2005

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition

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This article was previously published under Q224482



ERROR MESSAGE
When you start an online broadcast with Microsoft PowerPoint, you may receive the following error:

Can't talk to Rex. It may already be actively serving another client.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.



CAUSE
Another user or presenter may be using the encoder on the same NetShow server that your broadcast is attempting to use for encoding the audio or video. (The presenter computer is the computer with PowerPoint 2000 from which the online broadcast originates.)



THINGS TO TRY
If you are not using a separate NetShow server to encode audio or video, make sure that no applications other than Microsoft PowerPoint are running on the presenter computer.

If you are using a separate NetShow Server to encode Audio or Visual, make sure that it is not being accessed by other users for the same purpose. One way to accomplish this is by removing other users from the NetShow Administrators account on the NetShow Server while making sure you are part of the Netshow Server's Administrators group and the Netshow Administrators group.



MORE INFORMATION
For additional information about troubleshooting Online Broadcasting, please see the following article in the Microsoft Knowledge Base:

229951 PPT2000: Troubleshooting Online Broadcasting

Additional query words: OFF2000 ppt9 remote ppt2k PPT2000 2000 9.0 POWERPNT Can t talk to Rex It may already be actively serving another client

Keywords: kberrmsg kbinfo kbdownload kbconf KB224482

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