Microsoft KB Archive/135065

= Windows NT 3.51 Hangs on Shutdown =

Article ID: 135065

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q135065





SYMPTOMS
If Windows NT 3.51 is installed on a NEC Image P90 with an Adaptec 2940, Windows NT may hang when you choose to Shutdown and Restart Windows NT.



CAUSE
When you run Windows NT Setup, it detects and reserves the memory address range where the system ROM resides. Under Windows NT 3.51, the memory where the system ROM resides on the NEC Image P90 is not being reserved. When the device driver for the Adaptec 2940 initializes, it allocates a memory address range to be assigned to the controller. Because the address range where the system ROM is locate was not marked as allocated, the Adaptec driver may allocate it. When the system is shutdown, control is eventually passed to the system ROM, which resides in an address range the Adaptec driver mapped to the controller. Because of this, the system ROM code never gets control to reboot the system.



RESOLUTION
To correct this problem, install the latest U.S. Service Pack for Windows NT version 3.51.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: 3.51 prodnt adaptec reboot

Keywords: KB135065

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