Microsoft KB Archive/192413

= OL98: Text Missing from E-mail Message Sent to cc:Mail Client =

Article ID: 192413

Article Last Modified on 8/6/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q192413





SYMPTOMS
When you use the Microsoft Outlook Support for Lotus cc:Mail, to send e- mail with an attachment to a recipient using a Lotus cc:Mail client or a Lotus Notes client, the attachment appears in the message received but the message text may be missing.



CAUSE
You sent the message using Plain Text or HTML as the message format.



RESOLUTION
Change the Outlook default message format to "Microsoft Outlook Rich Text" and change the Lotus cc:Mail service default delivery property to "Always send in Exchange Rich Text Format."



MORE INFORMATION
To change the Outlook default message format, follow these steps:
 * 1) On the Tools menu, click Options.
 * 2) On the Mail Format tab, under Message format, click to select "Microsoft Outlook Rich Text" from the "When sending mail use this format" list.
 * 3) Click OK.

To change the Lotus cc:Mail service default delivery property, follow these steps:
 * 1) On the Tools menu, click Services.
 * 2) Click to select the Lotus cc:Mail service and click Properties.
 * 3) On the Delivery tab, click to select "Always send in Exchange Rich Text Format."

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98

Keywords: kbprb KB192413

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