Microsoft KB Archive/136590

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AST StarCom Program Reports "Modem Hardware Failure"

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Q136590

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you use the StarCom program included with AST Works, you may receive the following error message:

Modem Hardware Failure

CAUSE
The drivers that StarCom uses are incompatible with Windows 95.

RESOLUTION
To use StarCom in Windows 95, use one of the following methods:

Method 1
"Restart your computer in MS-DOS mode, and then copy all the files from the Drivers\Audio\Ast folder on the Windows 95 CD-ROM to the Windows\System folder on the hard disk. After you copy these files, restart your computer."

Method 3
In Windows 95, install the driver by following these steps:


 * 1) Click on the Windows 95 Start Button and select Settings. Then choose the Control Panel folder.
 * 2) Choose the Add New Hardware icon, click Next and then the No button to prevent autodetection.
 * 3) Select the Sound, video, and game controllers option from the list of hardware types.
 * 4) Insert the disk containing the driver in drive A: and click the Have Disk button.
 * 5) The name of the modem will be displayed. Choose OK and then click Finish.
 * 6) A setup dialog box will be displayed. Follow the manufacturer's directions supplied with the modem for configuring the driver.

MORE INFORMATION
The StarCom program provides support for voice mail, caller ID, and other functions through your computer.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords : win95 appscomp

Issue type :

Technology : kbWin95search kbWin95