Microsoft KB Archive/939585

= Some SSL Monitoring monitors display an incorrect status or an incorrect name in System Center Operations Manager 2007 =

Article ID: 939585

Article Last Modified on 9/21/2007

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APPLIES TO


 * Microsoft System Center Operations Manager 2007

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SYMPTOMS
In Microsoft System Center Operations Manager 2007, you experience the following symptoms if you use the Web Application management pack template to monitor a Web site that is secured by using the Secure Socket Layer (SSL) protocol:
 * The SSL Certificate Expired monitor displays a healthy status even if the certificate that the Web site uses has expired.
 * The Certificate CN Invalid monitor displays a healthy status even if a common name of the certificate is not valid.
 * In Health Explorer, Certificate CN Invalid incorrectly appears as the display name for the Untrusted CA monitor. In this situation, two Certificate CN Invalid monitors appear under the SSL Monitoring node. However, one of these monitors displays a description for the Untrusted CA monitor.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next System Center Operations Manager 2007 that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Hotfix installation instructions
Apply this hotfix to every management server that is running Operations Manager 2007. To do this, copy the SYSTEMCENTEROPERATIONS2007-RTM-KB939585-X86-X64-ENU.msi file from the hotfix package to a local folder or to a shared folder. Then, run the file.

Note You can run this file either in Windows Explorer or at a command prompt. The hotfix installation process restarts the OpsMgr service.

The agent computers are automatically updated. However, you must approve the update in the Pending Management folder. To do this, follow these steps:
 * 1) On the computer that is running the Management Server role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
 * 2) Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
 * 3) In the Pending Management folder, review and approve the agent computers to apply this hotfix.

Note If you install Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the Pending Management folder.

After you apply this hotfix, you must re-create the monitors that were created before you applied the hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007, x64-based version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: monitoring

Keywords: kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB939585

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