Microsoft KB Archive/119619

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File I/O Problems After Installing Video 1.1 for Windows

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Q119619

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

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SYMPTOMS
If you run Word for Windows after you install Microsoft Video 1.1 for Windows on your computer, various file I/O (input/output) problems may occur in Word, including the following error messages:


 * The disk is full or too many files are open.
 * Cannot Read from Drive C
 * Error: Cannot Save or Create File. Make sure the disk is not full or write protected.

CAUSE
Video 1.1 installs some shared OLE .DLL files, especially STORAGE.DLL, that conflict with file I/O in Word.

IMPORTANT: Before you conclude that Video 1.1 is causing your file I/O problems, be sure you first use standard troubleshooting methods to rule out other causes (for example, make sure your SHARE.EXE, VSHARE.386, and IFSHLP.SYS files are correctly installed, configured, and running).

STATUS
Microsoft has confirmed this to be a problem in Video version 1.1 for Windows. This problem was corrected in version 1.1a of Video for Windows.

For more information about troubleshooting Setup problems in Word for Windows, please see the following article(s) in the Microsoft Knowledge Base:

"Q110420 Troubleshooting Word 6.0 for Windows Setup Problems"

WORKAROUNDS
Method 1: Delete the following .DLL files, installed by Video 1.1, and then reinstall Word:

            COMPOBJ.DLL          OLE2NLS.DLL OLE2.DLL            OLE2PROX.DLL OLE2CONV.DLL        STORAGE.DLL OLE2DISP.DLL Additional query words: 6.0 w4wole winword vfv 1.10 1.10a word6

Keywords : kbole

Issue type :

Technology :