Microsoft KB Archive/941896

= You cannot log on to an FTP site or you are redirected to the root folder of the FTP site in Internet Explorer 7 =

Article ID: 941896

Article Last Modified on 10/10/2007

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APPLIES TO


 * Windows Internet Explorer 7 in Windows Vista
 * Windows Internet Explorer 7 for Windows Server 2003
 * Windows Internet Explorer 7 for Windows XP

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista



SYMPTOMS
In Windows Internet Explorer 7, you may experience the following issues after you enter the user name and password to access an FTP site:
 * You cannot log on to the FTP site. Or, no content appears in Internet Explorer 7.
 * You can log on to the FTP site. However, you are redirected to the root folder of the FTP site.

Note In Windows Internet Explorer 6, you are redirected to an assigned virtual folder according to the username that you use.



CAUSE
This issue occurs because of a design change in Internet Explorer 7.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Security update information
To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/current.aspx

Note This fix was first included in security update 939653 (MS07-057). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

939653 MS07-057: Cumulative Security Update for Internet Explorer

This update adds the  registry subkey. By default, this feature is not enabled. To enable this feature, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey

 On the Edit menu, point to New, and then click DWORD Value. Type *, and then press ENTER. On the Edit menu, click Modify. Type 1, and then click OK.

Note To disable the hotfix, type 0, and then click OK.</li> Exit Registry Editor.</li></ol>

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WORKAROUND
To work around this issue, follow these steps:
 * 1) Start Internet Explorer.
 * 2) Click Tools, and then click Internet Options.
 * 3) Click the Advanced tab.
 * 4) Under Browsing, Click to select the Enable FTP folder view (outside of Internet Explorer) check box, and then click OK.
 * 5) In Windows Explorer, enter the URL of the FTP site, and then press ENTER.

<div class="moreinformation_section">

MORE INFORMATION
There are two main methods to use FTP in Windows. One method uses Windows Explorer to browse FTP sites by using a folder-based interface. By default, Internet Explorer uses this method. The other method uses an implementation in Internet Explorer that is based on the WinINet API. When you use this method, you browse FTP sites in Internet Explorer in the same manner that you browse Web sites.

Versions of Internet Explorer that are earlier than Internet Explorer 7 are not separate from the rest of Windows. Internet Explorer and the rest of Windows just have different entry points in the user interface. When you browse an FTP site in Internet Explorer, the FTP site opens in Windows Explorer. Windows supports home directories and the relative path of the FTP URL. Therefore, after you enter the user name and the password, you are redirected to an assigned folder according to the user name. This assigned folder appears as the root of the FTP server.

Internet Explorer 7 is separate from the rest of Windows. Therefore, when you use Internet Explorer 7 to access an FTP site, the behavior differs from the behavior of earlier versions of Internet Explorer. Internet Explorer does not support home directories and the relative path of the FTP URL. Therefore, you are redirected to the root folder of the FTP server. If you do not have permission to access the root folder, you cannot access the FTP site.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

928675 Separation of Internet Explorer 7 from the Windows shell

Keywords: kbprb atdownload kbexpertiseadvanced kbexpertisebeginner KB941896

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