Microsoft KB Archive/928872

= You are logged off unexpectedly when you try to perform another action after you try to view an e-mail message that includes an embedded graphic in Outlook Web Access =

Article ID: 928872

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

-



SYMPTOMS
In a Microsoft Exchange Server 2003 organization, you try to view an e-mail message that contains an embedded graphic in Outlook Web Access. Then, you try to perform another action, such as moving to another folder. When you do this, you are logged off unexpectedly.

Then, you are prompted to log on to Outlook Web Access. After you log on again, the e-mail message contains a red X in the picture frame.

This problem occurs if the following conditions are true:
 * You are using forms-based authentication in a front-end/back-end configuration.
 * You log on to Outlook Web Access through the front-end server.



CAUSE
This problem occurs when the embedded graphic references an inaccessible link. This condition can occur when the sender of the e-mail message included the graphic by copying the graphic from another e-mail message or from a Web site.



RESOLUTION
To make sure that new messages do not cause this problem, apply the hotfix. Existing messages must be deleted by using Outlook. Outlook Web Access clients will continue to be logged off if they try to view or delete existing messages that caused the behavior before the hotfix was applied.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Hotfix installation information
After you apply the hotfix, a red X is displayed in the picture frame when you try to open any e-mail message that includes a graphic that references an inaccessible link.

Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
When the graphic is copied from another e-mail message or from a Web site, Outlook Web Access sometimes includes the original link to the graphic. For example, when the graphic is copied from another e-mail message, the reference to the graphic may resemble the following link:

http:// /exchange/user/drafts/subject.eml/1_multipart/

When a user tries to open this e-mail message, Outlook Web Access cannot access the link. Outlook Web Access then returns an &quot;Access denied&quot; error message. In a forms-based authentication environment, the front-end server processes this error as a time-out error and logs the user off.

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XCCC

Keywords: kbemail kbgraphic kbexchangeowa kbexpertiseadvanced kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB928872

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.