Microsoft KB Archive/324133

= Word X for Mac stops responding when you open a document =

Article ID: 324133

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Word X for Mac

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This article was previously published under Q324133



SYMPTOMS
When you open a Microsoft Word X for Mac document, Word X for Mac may stop responding. Additionally, you may have to use the Force Quit command to quit Word X for Mac.



RESOLUTION
To resolve this issue, follow these steps:  On the Apple menu, click System preferences. Click Accounts, and then click the Login Items tab. Click to clear the iTunes Helper check box. Restart the computer. On the Go menu, click Home. Open the Library folder, and then open the Preferences folder. Drag the following file to the Trash:

com.microsoft.Word.plist

</li> In the Preferences folder, open the Microsoft folder.</li> Locate the following files, and then drag them to the Trash: <ul> Word Settings (10)</li> Carbon Registration Database</li></ul> </li> Restart Word X for Mac, and then open your document.</li></ol>

Additional query words: MacWDX WDX macword mac hang crash bomb

Keywords: kbprb KB324133

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