Microsoft KB Archive/890953

= You receive a &quot;The system cannot change your password now because the domain is not available&quot; error message on a Windows XP-based or Windows 2000-based computer =

Article ID: 890953

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
If you try to change your password on a Microsoft Windows XP-based computer or on a Microsoft Windows 2000-based computer, you receive the following error message:

The system cannot change your password now because the domain is not available.



CAUSE
This problem occurs if the NTLM protocol cannot determine the correct user account when it is given an alternative domain name suffix in the user principal name (UPN).

This problem typically occurs if the following conditions are true:
 * The network environment contains a forest trust between two forests.
 * You try to use the alternative domain suffix from one forest to change your user name in another forest.

For example, consider the following scenario:
 * Your network environment includes two Microsoft Windows Server 2003 forests that have a two-way Kerberos trust between them. A two-way Kerberos trust is a Federated Trust. In this scenario, the forests are named Forest A and Forest B.
 * The computer accounts exist in Forest A, and user accounts exist in Forest B.
 * The Active Directory domain of Forest A is ABC.COM. Forest A also has the additional DEF.COM UPN suffix.
 * UPN Name suffix routing is enabled in the trust.
 * Forest-wide authentication is enabled in the trust.

The following actions occur:  A user from Forest B logs on to a Windows XP Professional-based workstation, or to a Windows 2000-based workstation. The workstation exists in Forest A with the @EXAMPLE.COM user credentials. The user presses CTRL+ALT+DEL, and then clicks Change Password. The User name box is populated with @EXAMPLE.COM. The user types the old password, types the new password, confirms the new password, and then clicks OK. The user receives the following error message:

The system cannot change your password now because the domain is not available.





Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions
<pre class="fixed_text">Date        Time   Version        Size     File name -- 07-Dec-2004 13:14  5.1.2600.2578  132,608  Msv1_0.dll

Windows XP for Itanium-based computers, 64-bit versions
<pre class="fixed_text">  Date         Time   Version            Size    File name --  10-Jan-2005  23:13  5.1.2600.1618     374,784  Msv1_0.dll       IA-64 10-Jan-2005 23:06  5.1.2600.1618     122,368  Wmsv1_0.dll      x86

Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version        Size       File name -  23-Mar-2004  18:17  5.0.2195.6876    388,368  Advapi32.dll 23-Mar-2004 18:17  5.0.2195.6866     69,904  Browser.dll 23-Mar-2004 18:17  5.0.2195.6824    134,928  Dnsapi.dll 23-Mar-2004 18:17  5.0.2195.6876     92,432  Dnsrslvr.dll 23-Mar-2004 18:17  5.0.2195.6883     47,888  Eventlog.dll 23-Mar-2004 18:17  5.0.2195.6890    143,632  Kdcsvc.dll 10-Mar-2004 18:37  5.0.2195.6903    210,192  Kerberos.dll 20-Sep-2003 16:32  5.0.2195.6824     71,888  Ksecdd.sys 15-Oct-2004 10:16  5.0.2195.6987    513,296  Lsasrv.dll 25-Feb-2004 15:59  5.0.2195.6902     33,552  Lsass.exe 13-Jan-2005 02:04  5.0.2195.7020    117,520  Msv1_0.dll 10-Jun-2004 08:58  5.0.2195.6949    309,008  Netapi32.dll 23-Mar-2004 18:17  5.0.2195.6891    371,472  Netlogon.dll 23-Mar-2004 18:17  5.0.2195.6896  1,028,880  Ntdsa.dll 23-Mar-2004 18:17  5.0.2195.6897    388,368  Samsrv.dll 23-Mar-2004 18:17  5.0.2195.6893    111,376  Scecli.dll 23-Mar-2004 18:17  5.0.2195.6903    253,200  Scesrv.dll 05-Jan-2005 20:29  5.0.2195.7017  6,278,656  Sp3res.dll 14-Oct-2004 20:33  5.5.33.0           6,656  Spmsg.dll 14-Oct-2004 20:38  5.5.33.0         169,984  Spuninst.exe 23-Mar-2004 18:17  5.0.2195.6824     50,960  W32time.dll 20-Sep-2003 16:32  5.0.2195.6824     57,104  W32tm.exe

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
When you use Active Directory with Microsoft Windows Server 2003, you can use alternative UPN suffixes. For example, a user account in a domain that is named &quot;Contoso&quot; may have the following valid logon names:
 * contoso\user1
 * user1@contoso.com

An alternative UPN suffix makes it possible for you to create additional valid account names.

By specifying a list of alternative UPN suffixes, the user1 account can have additional ways of specifying a logon name. For example, the user1@example.com logon name can be mapped to the original logon name of contoso\user1. For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwin2000presp5fix kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB890953

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