Microsoft KB Archive/818582

= &quot;Do More Amazing Things&quot; DVD frequently asked questions =

PSS ID Number: 818582

Article Last Modified on 8/20/2004

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The information in this article applies to:


 * Microsoft Windows XP 64-Bit Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Media Center Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Tablet PC Edition

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Table of Contents

 * SUMMARY
 * MORE INFORMATION
 * Overview
 * DVD Playback
 * Music and Video
 * Movie Maker 2
 * Demonstrations
 * Additional Information



SUMMARY
This article includes answers to frequently asked questions about the &quot;Do More Amazing Things&quot; DVD.



Overview
Q1: What is the &quot;Do More Amazing Things&quot; DVD?

A1: The &quot;Do More Amazing Things&quot; DVD is a not-for-sale public awareness and education tool that increases user awareness of the capabilities of Windows XP. Users can play the DVD on standard DVD players or interactively on Windows XP-based computers with a DVD-ROM player. The PC DVD-ROM session is built with DHTML and JavaScript, and it plays as an HTML program in Microsoft Internet Explorer. You can use the DVD playback session with standard DVD players.

Q2: Where do I receive support for the &quot;Do More Amazing Things&quot; DVD?

A2: Because the &quot;Do More Amazing Things&quot; DVD is a not-for-sale public awareness and education tool, support is limited to this FAQ and the Microsoft Knowledge Base. Q3: Where can I obtain the &quot;Do More Amazing Things&quot; DVD?

A3: To request the DVD, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/dvdrom

Note The &quot;Do More Amazing Things&quot; DVD is free, but shipping and handling charges apply.

You can also obtain the DVD with a qualified purchase from the following retailers and computer manufacturers:
 * Amazon.com

http://www.amazon.com
 * Circuit City

http://www.circuitcity.com
 * CompUSA

http://www.compusa.com
 * Dell

http://www.dell.com
 * FutureShop

http://www.futureshop.ca
 * Gateway

http://www.gateway.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

DVD Playback
Q1: Can I play the &quot;Do More Amazing Things&quot; DVD in my DVD Player?

A1: Yes. The DVD plays on both standard DVD players and on computers equipped with a DVD-ROM reader or writer.

Q2: Why does the DVD not play in my DVD player?

A2: If the DVD does not play in your standard DVD player, your player may be an older player, or it may be out of alignment. Try the DVD in a friend's DVD player. If this works, there may be a problem with your DVD player. If the DVD still does not play, there may be a problem with the DVD.

Q3: Why does the DVD not start when I put it into my computer's DVD drive?

A3:Typically, the DVD automatically plays (AutoPlay) when you insert it into your DVD drive in a Windows-based computer. If your DVD does not automatically play when inserted, start the DVD presentation manually. To do so, follow these steps:
 * 1) Double-click My Computer.
 * 2) Right-click your DVD drive, and then click Explore.
 * 3) Double-click the Shell.exe program.

The presentation should start.

Music and Video
Q1: Why do the movies not play on my computer?

A1: You may not have Windows Media Player installed on your computer, or you may have an older version of the player. Install Windows Media Player 9 Series to resolve this problem. You can find the Windows Media 9 Series installer on the &quot;Do More Amazing Things&quot; DVD. For additional information or troubleshooting tips for Windows Media Player 9 Series, visit the following Microsoft Web sites:

http://www.microsoft.com/windowsxp/expertzone/default.mspx

http://support.microsoft.com/default.aspx?scid=fh;EN-US;wmp

Q2: Why do I not hear the sound?

A2:Make sure that Windows Media Player 9 Series is installed on your computer. If the player is installed and you still cannot hear any sound, verify that the following conditions are true:
 * The Device volume setting is set high enough to hear sound, and Mute is not selected in Sounds and Audio Devices in Control Panel.
 * The sound card in your computer is configured for correct operation.
 * Your sound system or speakers are attached to your computer and configured for correct operation.

For additional information and troubleshooting tips for sound on your computer, visit the following Microsoft Web sites:

http://www.microsoft.com/windowsxp/expertzone/default.mspx

http://support.microsoft.com/default.aspx?scid=fh;EN-US;wmp

Q3: Why does the video play with breaks or play like a slide show?

A3: There are two forms of video on the DVD. One form is High Definition Video. To play this form, Microsoft recommends that you use a computer with at least a 2 GHz Pentium IV processor and 128 megabytes (MB) of RAM. The other form is a lower definition video that plays back correctly on computers with at least a 500 MHz Pentium III or faster processor.

There are many other possible reasons for breaks in video and audio playback. For additional information or troubleshooting tips for audio and video playback, visit the following Microsoft Web sites:

http://www.microsoft.com/windowsxp/expertzone/default.mspx

http://support.microsoft.com/default.aspx?scid=fh;EN-US;wmp

Q4: Why do I have problems installing or using the Windows Media Player?

A4: For additional information and troubleshooting tips for Windows Media Player installation or usage issues, visit the following Microsoft Web sites:

http://www.microsoft.com/windowsxp/expertzone/default.mspx

http://support.microsoft.com/default.aspx?scid=fh;EN-US;wmp

Movie Maker 2
Q1: Why can I not use or install Movie Maker?

A1:For additional information and troubleshooting tips for Windows Movie Maker installation or usage issues, visit the following Microsoft Web site:

http://support.microsoft.com/support/search/canned.asp?R=d&H=Windows+XP+KB+Articles+About+Working+With+Movie+Maker&LL=kbwinxpsearch&Sz=movie

Q2: Where can I find more information about making movies?

A2: The Movie Maker 2 Web site includes tips, techniques, and expert advice about how to capture, create, edit, and play back movies. For additional information, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/moviemaker/default.asp

Demonstrations
Q1: Why do certain demonstrations not work at all?

A1: Microsoft created the demonstration material by using various types of presentation software. Make sure that you are using the latest versions of Windows Media Player, Internet Explorer, and Macromedia Flash player.

Q2: Why does the demonstration play very slowly?

A2: Some of the demonstration material contains complex animation and may require a computer with at least a 500 MHz or faster Pentium III processor. There may be other reasons for poor animation. For additional information or troubleshooting tips for audio and video playback, visit the following Microsoft Web sites:

http://www.microsoft.com/windowsxp/expertzone/default.mspx

http://support.microsoft.com/default.aspx?scid=fh;EN-US;wmp#faq555

Additional Information
For additional information about the &quot;Do More Amazing Things&quot; DVD, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/experiences/

Additional query words: faq

Keywords: kbFAQ KB818582

Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPMediaCent kbWinXPPro kbWinXPPro64bit kbWinXPProSearch kbWinXPSearch kbWinXPTabPC

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