Microsoft KB Archive/161880

= OFF97: Renaming My Computer Causes Office Apps To Error =

Article ID: 161880

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Access 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft Outlook 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Project 98 Standard Edition
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q161880



SYMPTOMS
When you use the Open, Save, or Save As dialog box in any of the Office 97 programs, you may receive one of the following error messages:

Case 1
When you select My Computer in the Look In box in the Open dialog box, you receive the following error messages:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click the Details button, you receive the following error message:

caused an invalid page fault in module KERNEL32.DLL at 0137:bff9a28c.

Case 2
When you select My Computer in the Look In box in either the Save or Save As dialog box, you receive the following error messages:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click the Details button, you receive the following error message:

caused an invalid page fault in module KERNEL32.DLL at 0137:bff858cd.

Case 3
When you click the Up One Level button in the Open, Save, or Save As dialog box to move to My Computer in the Look In box, you receive the following error message:

You do not have access to the folder '#####N'. See your administrator for access to this folder.

NOTE: Each number sign (#) in the above error message represents a square. The square character does not display in ASCII text.

Case 4 (Microsoft Outlook only)
In Microsoft Outlook 97 for Windows, you may also receive the error messages under these conditions: You point to Open Special Folder on the File menu, click Personal Folder and then click either of the following:
 * Up One Level button

-or-


 * Renamed My Computer entry in the Look In box



CAUSE
The My Computer folder in Windows 95 has been renamed and starts with two backslash characters.



WORKAROUND
To work around the problem and avoid the error messages, do either of the following:
 * Rename "\\My Computer" so that it does not begin with two backslash characters.

-or-
 * Remove one backslash character from "\\My Computer." A single backslash character at the beginning of the name is allowed.



STATUS
Microsoft has confirmed this to be a problem in the products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 8.00 97 word8 word97 off97 winword mso97.dll icon

Keywords: KB161880

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