Microsoft KB Archive/168103

= OFF97: Run From CD Reinstall Removes Shortcuts from Program Menu =

Article ID: 168103

Article Last Modified on 11/22/2000

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APPLIES TO


 * Microsoft Office 97 Standard Edition

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This article was previously published under Q168103



SYMPTOMS
After you reinstall Microsoft Office 97, Office icons are missing from the Windows 95 Start menu.



CAUSE
This problem occurs when you do both of the following:


 * You run the Office 97 Setup program and click Run from CD.

-and-
 * You run the Office 97 Setup program again and click Reinstall.



WORKAROUND
To restore missing icons, use either of the following methods.

Method 1: Remove and Reinstall Office

 * 1) Run the Office 97 Setup program. When you are prompted to select a type of installation, click Remove All.
 * 2) After Setup is finished, run the Setup program again and click Run from CD. This step installs Office again and all the program icons.

Method 2: Manually Create the Icons

 * 1) Right-click the Windows 95 Start menu and click Open. Double-click the Programs folder.
 * 2) On the File menu, point to New and click Shortcut. Click Browse, and then open the Office folder on the compact disc.
 * 3) Click the Office program for which you want to create a shortcut and click Open.
 * 4) Click Next and type a name for the shortcut (for example, Microsoft Access), and then click Finish.

NOTE: By default, the programs for Office 97 are installed in the Program Files\Microsoft Office\Office folder.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
Performing a Run From CD installation of Office 97 creates shortcuts to the Office compact disc to run the Office programs. This minimizes the amount of space required on the local hard disk. However, when you run the Office Setup program and click Reinstall, the Setup program removes the following shortcuts (icons) from the Programs group on the Windows 95 Start menu:

Access

Powerpoint

Setup also removes the following shortcuts from the Microsoft Office folder on the local hard disk:

Microsoft Access.lnk

Microsoft Office Shortcut Bar.lnk

MS Access Workgroup Administrator.lnk

For more information about hard disk requirement for Office 97, please see the following article in the Microsoft Knowledge Base:

158704 OFF97: Disk Space Requirements for Microsoft Office 97

Additional query words: rcd maintenance mode

Keywords: kbsetup kbprb KB168103

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