Microsoft KB Archive/303285

= WD: Blank or Rearranged E-Mail Message When You Reply to Third-Party Auto-Mailer Message =

Article ID: 303285

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q303285



SYMPTOMS
When you use Microsoft Word as your e-mail editor in Microsoft Outlook, and you forward or reply to an HTML message that was generated by a third-party auto-mailer program, part or all of the message disappears or is rearranged.



CAUSE
The third-party auto-mailer program may place text before the &lt;HTML&gt; element in the message. This text causes the HTML code to be malformed.



RESOLUTION
To resolve this issue, please contact your third-party auto-mailer provider.

For information about how to contact your third-party auto-mailer provider, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: email client

Keywords: kbnofix kbprb KB303285

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