Microsoft KB Archive/135290

= Troubleshooting Application Exception Error in File Manager =

Article ID: 135290

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q135290



SYMPTOMS
The following error message appears when you start File Manager:

Application Exception Occurred: App:EXE/WINFILE.DBG [PID+135] Exception # C0000005 [Access Violation]



CAUSE
WINFILE.EXE is either corrupt or there is a corrupt registry entry. To determine if the registry is corrupt:


 * 1) Log off Windows NT.
 * 2) Log on as another user.
 * 3) Run File Manager.

If file manager starts without an error, the problem may be caused by a corrupt registry.



RESOLUTION
To correct a corrupt registry entry:

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

 Run Registry Editor (REGEDT32.EXE). From the HKEY_CURRENT_USER subtree, go to the following key:

\Software\Microsoft\File Manager.

 Delete the Settings key. Restart File Manager. It will now run with the default settings.

If the above procedure does not correct the problem, use the following steps to troubleshoot for corrupt files:


 * 1) Run Chkdsk /f
 * 2) Use the Emergency Repair Disk to verify System files.
 * 3) Rename the existing WINFILE.EXE and expand a new copy from original setup media.

NOTE: If any Service Packs have been applied to system, you need to reapplied them if you run the Emergency Repair Disk against System Files or replace files using the original setup media as the source.

Additional query words: prodnt logoff logon

Keywords: KB135290

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