Microsoft KB Archive/235861

= OL98: (CW) Save Password Setting Not Saved When Connecting to POP Server =

PSS ID Number: 235861

Article Last Modified on 6/11/2002

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The information in this article applies to:


 * Microsoft Outlook 98

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This article was previously published under Q235861



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you connect to your Internet Service Provider to retrieve e-mail from a POP server, your password is not retained even though you specified save your password.



CAUSE
The registry contains incorrect information in the Protected Storage System Provider key for the user account.



RESOLUTION
Remove the user account information from the Protected Storage System Provider registry key and re-enter your password options.



MORE INFORMATION
The steps to resolve the behavior described in the "Symptoms" section vary slightly depending on the operating system you are using. Follow the steps appropriate to the operating system you are using.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Microsoft Windows 95/98
IMPORTANT: Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail.

If your password is not being retained, follow these steps:  Quit all running programs. On the Start menu, click Run, and in the Open box, type regedit. Click OK. Navigate to the following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider

 Click the plus sign (+) next to the Protected Storage System Provider key. Right-click the subkey and then click Delete.

If user profiles are enabled on the computer, individual user subkey folders will be found at:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider\

If all users are experiencing the same difficulty, delete the subkey folders for all users. The subkey will be regenerated the next time the user logs on.

 On the Registry menu, click Exit, and then restart the computer. Click Start, point to Settings, and click Control Panel.</li> Double-click the Mail or Mail and Fax icon.</li> Click Internet E-mail in the Services list, and then click Properties.</li> On the Server tab, enter the password and click Remember Password. Click Apply, and then click OK.</li> Start Outlook and on the Tools menu, click Send and Receive to test if your password is retained.</li></ol>

NOTE: If user profiles are enabled on the computer, and you deleted the Protected Storage System Provider subkey for other users, re-enter the password and select Remember Password for those profiles. Each user may need to log on to reapply their password settings.

Microsoft Windows NT 4.0
If you are a Windows NT user, you must have administrator permissions to edit the system registry.

IMPORTANT: Do not remove the main Protected Storage System Provider subkey. This subkey is not automatically regenerated. If you are not having password retention problems, and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail.

If your password is not being retained, follow these steps: <ol> Quit all running programs.</li> Click Start, click Run, and in the Open box, type regedt32. Click OK.</li> On the Window menu, click HKEY_CURRENT_USER on Local Machine. Navigate to the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

</li> Click Protected Storage System Provider. On the Security menu, click Permissions. In Registry Key Permissions, click to select Replace Permission on Existing Subkeys.</li> In the Name list, ensure that the user currently logged on has Full Control access. Click OK. The following message will appear:

Do you want to replace the permission on all existing subkeys within Protected Storage System Provider?

</li> Click Yes.</li> Click to select the user subkey folder and press DELETE. If other NT users have the same password retention problem, delete the subkey folder for those users also.

</li> On the Registry menu, click Exit, and then restart the computer.</li> Click Start, click Settings, and click Control Panel.</li> Double-click the Mail or Mail and Fax icon.</li> Click to select Internet E-mail in the Services list, and then click Properties.</li> <li>On the Server tab, enter the password and click to select Remember Password. Click Apply, and OK.</li> <li>Start Outlook and on the Tools menu, click Send and Receive, to test if your password is retained.</li></ol>

NOTE: If other NT users are having password retention problems, re-enter the password and select the Remember Password for those profiles. Each user may need to log on to reapply their password settings.

Additional query words: 98

Keywords: kbprb KB235861

Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3

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