Microsoft KB Archive/270637

= &quot;Stop 1E&quot; When Using the Japanese Version of IBM Netfinity =

Article ID: 270637

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 6
 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q270637



SYMPTOMS
When you are running Windows NT 4.0 Server with Service Pack 6a (SP6a) and you install the Japanese version of IBM Netfinity, you may receive the following error message on a blue screen:

Stop 0x000001E win32k!HmgDecrementShareReferenceCount(GreSelectFont)



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time    Size       File name   Platform ---  08/17/2000  08:43p    166,160  Gdi32.dll   Intel 08/17/2000 08:44p    326,416  User32.dll  Intel 08/21/2000 10:20p  1,254,544  Win32k.sys  Intel 08/17/2000 08:44p    175,376  Winsrv.dll  Intel 08/17/2000 08:42p    307,984  Gdi32.dll   Alpha 08/17/2000 08:42p    577,808  User32.dll  Alpha 08/21/2000 10:18p  2,054,832  Win32k.sys  Alpha 08/17/2000 08:42p    314,128  Winsrv.dll  Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB270637

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