Microsoft KB Archive/296443

= OL2000: &quot;Database Cannot Be Opened&quot; Error Message When You Start Outlook from Office 2000 Premium =

Article ID: 296443

Article Last Modified on 1/31/2007

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Small Business Customer Manager

-



This article was previously published under Q296443



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you start Outlook 2000 from Office 2000 Premium, you may receive the following error message:

The database cannot be opened using the information provided. Check to see if your user name and password are correct.



CAUSE
This behavior can occur if Small Business Customer Manager is installed and the Outlook synchronization COM add-ins are damaged or corrupted.



RESOLUTION
To resolve this issue, remove the Outlook synchronization COM add-ins in Outlook 2000, and then remove and reinstall the Small Business Customer Manager.

If you can gain access to Outlook 2000, follow these steps to remove the add-ins:
 * 1) Start Outlook, and then on the Tools menu, click Options.
 * 2) Click the Other tab, and then click Advanced Options.
 * 3) Click COM Add-Ins.
 * 4) Click the appropriate add-ins, and then click Remove.

If you cannot gain access to Outlook 2000, follow these steps to remove the add-ins:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Quit all programs. Click Start on the taskbar, and then click Run. In the Open box, type regedit.exe . Locate the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\SBCM.Addin.1

 Detailed information about the add-ins appears under Data. If the FileName value data is  \Sbcmsync.dll, double-click the LoadBehavior value and then change the value data to 2. On the Registry menu, click Exit.</li> Restart your computer, and then restart Outlook.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
When you reinstall the Small Business Customer Manager, make sure that no third-party utilities or virus-checking programs are automatically loading at startup.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

270035 How to Modify the List of Programs that Run at Startup

Additional query words: OL2K

Keywords: kbprb KB296443

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.