Microsoft KB Archive/875550

= The Microsoft Exchange Information Store service crashes every 15 minutes in Exchange 2000 Server =

Article ID: 875550

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 3

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SYMPTOMS
On your Microsoft Exchange 2000 Server computer, the Microsoft Exchange Information Store service (Store.exe) repeatedly crashes. In this scenario, you experience both the following symptoms:
 * The Information Store service crashes about every 15 minutes.
 * The Information Store service crashes while it expands calendar items.



CAUSE
This problem may occur when Exchange 2000 Server runs a background thread to expand calendar items. When Exchange 2000 Server expands calendar items, Exchange Server checks the properties of each calendar item and then loads those properties into a cache. This problem may occur if the property that Exchange Server tries to read is a deferred property.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires both the following:  Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

 August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup



Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service is automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  10-Aug-2004  22:44  6.0.6616.0      3,596,288  Excdo.dll



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbqfe kbhotfixserver kbenv kbfix kbexchange2000presp4fix kbbug KB875550

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