Microsoft KB Archive/944165

= Error message when you try to activate Windows Live OneCare: &quot;Review details for your location. The selected plan is available, but the plan details may differ in your location. Message 3022&quot; =

Article ID: 944165

Article Last Modified on 11/7/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to activate Windows Live OneCare, you receive the following error message:

&quot;Review details for your location. The selected plan is available, but the plan details may differ in your location. To review the plan details for your location, click Continue. If you get this message more than once, report it as a recurring problem. Message 3022&quot;



CAUSE
This problem can occur for either of the following reasons:  This problem may occur when the language settings in Windows Internet Explorer do not match the country where you are currently located. See the &quot;Resolution&quot; section. This problem may occur if you try to activate Windows Live OneCare when you are in a country where Windows Live OneCare cannot be purchased.

Note You can only activate Windows Live OneCare in a country where Windows Live OneCare can be purchased. For more information about the countries where you can purchase Windows Live OneCare, visit the following Windows Live OneCare Web site:

http://onecare.live.com/standard/en-us/faq.htm





RESOLUTION
To resolve this problem, follow these steps.

Verify the language setting in Internet Explorer
 Start Internet Explorer. On the Tools menu, click Internet Options. On the General tab, click Languages. Make sure that the language at the top of the list is the language of the country where you are located. For example, if you are a U.S. citizen who is in Germany, German (Germany) [de] should be at the top of the list. This is true even if your settings in Windows XP are English (United States) on this page. If the language that you want is not in the list, add the language. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Add.</li> In the Language list, click the language that you want to add. For example, click German (Germany) [de].</li> Click OK.</li> Click the language that you added, and then click Move Up. Continue to click Move Up until the language is at the top of the list.</li></ol> </li> Click OK two times.</li> Try to activate Windows Live OneCare.

Note If this does not resolve the problem, continue to the “Change the country setting on the Windows Live Web site” section.</li></ol>

Change the country setting on the Windows Live Web site
Note After you activate Windows Live OneCare, you can revert to the original language setting. <ol> Make sure that you have completed the steps in the &quot;Verify the language setting in Internet Explorer&quot; section.</li> Visit the Windows Live Web site:

http://www.passport.com

</li> Sign in by using your Windows Live credentials.</li> Under your name in the center pane, click Registered information.</li> In the Country/Region box under Home Location, click United States, and then click OK.</li> Make sure that you have the correct version of Windows Live OneCare installed for your current physical location. For example, if you are in Germany, you must click German (Germany) when you install Windows Live OneCare.</li> Activate Windows Live OneCare.</li> Revert the language setting on the Windows Live Web site.</li></ol>

Additional query words: portal

Keywords: kberrmsg kbtshoot kbprb kbactivation kbexpertisebeginner KB944165

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