Microsoft KB Archive/273897

= OL97: You Cannot Export an Address Book from Outlook Express =

Article ID: 273897

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 2
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 2
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 2
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q273897





SYMPTOMS
When you attempt to export the Microsoft Windows Address Book from Outlook Express to a Microsoft Exchange Personal Address Book, you receive the following error message

The Windows Address Book is currently unable to perform this export. Make sure you have a Personal Address Book set up in Outlook and that it is set as your current personal address book.

and then you receive the following error message:

Address Book process has completed



CAUSE
This behavior occurs because either you do not have a Personal Address Book service installed in your profile or the Personal Address Book is not set as the default personal address handler.



RESOLUTION
To resolve this behavior, set up the Personal Address Book service in the default profile, and then change the default handler to the Personal Address Book. To do this:  Click Services on the Tools menu. On the Services tab, click Add. In the Add Service to Profile box, click the your Personal Address Book, and then click OK. Click the Personal Address Book tab. In the Name box, type the name for your Personal Address Book. In the Path box, type the file path in which you want to save your Personal Address Book.</li> Click either First Last or Last, First in the Show names by box.</li> When you receive the following message

The service you just added will not start until you choose Exit and Log Off on the File menu, and then restart Microsoft Outlook.

Click OK.</li> Click OK to close the Services dialog box.</li> Click Exit and Log Off on the File menu.</li></ol>

To set your Personal Address Book as the default personal address handler:
 * 1) Click Services on the Tools menu.
 * 2) Click the Addressing tab.
 * 3) In the Keep personal addresses in box, click Personal Address Book.
 * 4) Click OK.

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MORE INFORMATION
The Windows Address Book can only export to the Personal Address Book in Outlook. If you select any other address handler to store your personal addresses, the Windows Address Book does not recognize that you have the Personal Address Book Service installed.

Additional query words: OL97 PAB WAB

Keywords: kbprb KB273897

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