Microsoft KB Archive/830708

= RPC operations per second drop to zero and users cannot connect to the server in Exchange 2000 Server =

Article ID: 830708

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

-





SYMPTOMS
If your Microsoft Exchange 2000 Server computer experiences high CPU utilization from the Microsoft Exchange Information Store service (also known as Store.exe), the logon remote procedure call (RPC) operations per second drops to zero (0). When this problem occurs, users cannot connect to the server.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

    Date         Time   Version            Size    File name --  31-Oct-2003  17:53  6.0.6530.0      3,915,776  Cdoex.dll 31-Oct-2003 17:48  6.0.6530.0        851,968  Davex.dll 31-Oct-2003 17:48  6.0.6530.0         53,248  Davexpc.dll 31-Oct-2003 17:44  6.0.6530.0        131,072  Drviis.dll 31-Oct-2003 17:45  6.0.6530.0        577,536  Dsaccess.dll 31-Oct-2003 16:54  6.0.6530.0        184,320  Dscmsg.dll 31-Oct-2003 16:53  6.0.6530.0        962,560  Emsmdb32.dll 31-Oct-2003 17:47  6.0.6530.0      2,179,072  Ese.dll 31-Oct-2003 17:47  6.0.6530.0         40,960  Eseperf.dll 08-Sep-2003 16:18                      6,991  Eseperf.hxx 31-Oct-2003 17:47                    391,634  Eseperf.ini 31-Oct-2003 17:53  6.0.6530.0      3,575,808  Excdo.dll 31-Oct-2003 17:44  6.0.6530.0         90,112  Eximap4.dll 31-Oct-2003 17:45  6.0.6530.0        262,144  Exmime.dll 31-Oct-2003 16:33  6.0.6530.0        176,128  Exnntp.dll 31-Oct-2003 17:48  6.0.6530.0        143,360  Exodbesh.dll 31-Oct-2003 17:48  6.0.6530.0         57,344  Exodbpc.dll 31-Oct-2003 17:48  6.0.6530.0        200,704  Exodbprx.dll 31-Oct-2003 17:48  6.0.6530.0      2,179,072  Exoledb.dll 31-Oct-2003 17:42  6.0.6530.0         81,920  Exosal.dll 31-Oct-2003 17:44  6.0.6530.0         32,768  Expop3.dll 31-Oct-2003 17:45  6.0.6530.0         32,768  Exproto.dll 31-Oct-2003 17:48  6.0.6530.0        307,200  Exprox.dll 31-Oct-2003 16:57  6.0.6530.0        143,360  Exschema.exe 31-Oct-2003 17:48  6.0.6530.0        315,392  Exsmtp.dll 31-Oct-2003 16:59  6.0.6530.0        675,840  Exwform.dll 31-Oct-2003 16:34  6.0.6530.0        180,224  Exwin32.dll 31-Oct-2003 16:58  6.0.6530.0         40,960  Febecfg.dll 31-Oct-2003 17:44  6.0.6530.0         32,768  Iisif.dll 31-Oct-2003 17:45  6.0.6530.0        135,168  Iisproto.dll 31-Oct-2003 17:46  6.0.6530.0         61,440  Imap4be.dll 31-Oct-2003 17:01  6.0.6530.0        319,488  Imap4evt.dll 31-Oct-2003 16:59  6.0.6530.0        126,976  Imap4fe.dll 31-Oct-2003 17:44  6.0.6530.0        126,976  Imap4svc.dll 31-Oct-2003 17:45  6.0.6530.0         40,960  Jcb.dll 31-Oct-2003 16:34  6.0.6530.0         49,152  Mdbevent.dll 31-Oct-2003 16:50  6.0.6530.0      2,289,664  Mdbmsg.dll 31-Oct-2003 16:36  6.0.6530.0         32,768  Mdbrole.dll 31-Oct-2003 16:53  6.0.6530.0        909,312  Mdbsz.dll 31-Oct-2003 17:45  6.0.6530.0         24,576  Mdbtask.dll 31-Oct-2003 16:33  6.0.6530.0        151,552  Nntpex.dll 31-Oct-2003 17:41  6.0.6530.0         94,208  Peexch50.dll 31-Oct-2003 17:42  6.0.6530.0        397,312  Phatcat.dll 31-Oct-2003 17:44  6.0.6530.0         36,864  Pop3be.dll 31-Oct-2003 17:01  6.0.6530.0        303,104  Pop3evt.dll 31-Oct-2003 17:00  6.0.6530.0         24,576  Pop3fe.dll 31-Oct-2003 17:42  6.0.6530.0         73,728  Pop3svc.dll 31-Oct-2003 17:01  6.0.6530.0        163,840  Protomsg.dll 31-Oct-2003 17:45  6.0.6530.0        532,480  Reapi.dll 31-Oct-2003 17:48  6.0.6530.0        311,296  Resvc.dll 31-Oct-2003 17:44  6.0.6530.0      4,665,344  Store.exe 31-Oct-2003 16:59  6.0.6530.0      3,735,552  Wmtemplates.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: XADM ops/sec

Keywords: kbhotfixserver kbqfe kbexchange2000presp4machbarfix kbqfe kbfix kbexchange2000presp4fix kbbug KB830708

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.