Microsoft KB Archive/128214

System Hangs When Printing or Choosing Print Setup

PSS ID Number: Q128214 Article last modified on 07-14-1997

3.00 3.00a

WINDOWS

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3.00 3.00a WINDOWS kbprint kbprb fixlist4.0

= SYMPTOMS =

When you attempt to print or to choose Print Setup from the File menu, Microsoft Money may stop responding (hang) and the hourglass cursor may flicker. This problem may occur even when other Windows applications are able to print.

= RESOLUTION =

To resolve this problem, set a different printer as the default printer, and then return to your original default printer and reset it as the default.

To change the default printer in Windows 3.x, follow these steps:

  In Program Manager, switch to Control Panel and from the Settings menu, choose Printers. Make a note of the current Default Printer.   In the Printers dialog box, choose Add.   In the List Of Printers box, select a printer. Because the printer you select does not affect this procedure, select any printer from the list.   Choose the Install button to add the printer to the Installed Printers box. NOTE: If Windows prompts you to insert a specific Microsoft Windows disk, select a different printer from the List Of Printers and install it.   Choose Set As Default Printer.   In the Installed Printers box, select your original default printer (the one you noted in step 1) and choose Set As Default Printer. 

If the above procedure does not resolve the printing problem in Money, you should remove the printer from Control Panel, delete the .DRV file, and re install the printer.

For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.

= STATUS =

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. This problem was corrected in Money version 4.0 for Windows 95.

= MORE INFORMATION =

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE ID: Q93358 TITLE : Fast Tips: Printing Questions & Answers for Windows 3.1

KBCategory: kbprint kbprb KBSubcategory:

Additional reference words: w_money report hangs freeze freezes flicker flash blink 3.00 3.00a laserjet 2 laser jet fax modem card

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========================================================= Keywords : kbprb kbprint Version : 3.00 3.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.