Microsoft KB Archive/182861

= Pocket Outlook Hangs When You Download an E-mail Message =

Article ID: 182861

Article Last Modified on 11/28/2003

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APPLIES TO


 * Microsoft Pocket Outlook 2.0
 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

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This article was previously published under Q182861



SYMPTOMS
When you receive an e-mail message Microsoft Pocket Outlook may stop responding (hang).



CAUSE
This behavior can occur if you receive an e-mail message that is too large for the available storage memory.



RESOLUTION
To resolve this issue, follow these steps:

 Press CTRL+ALT+DELETE to open the Task Manager dialog box, tap Inbox, and then tap End Task. Increase the amount of storage memory on the Handheld PC (H/PC). To do so, follow these steps:

 Tap Start, tap Settings, and then tap Control Panel. On the Memory tab, press the RIGHT ARROW key to move the Storage Memory/Program Memory slider to increase the amount of allocated storage memory. Tap OK, and then close Control Panel. Test to see if the issue is resolved. If the behavior continues to occur, proceed to the next step.</li></ol> </li> Configure Pocket Outlook to not download meeting requests and file attachments. To do so, follow these steps:

<ol style="list-style-type: lower-alpha;"> Double-tap Inbox, tap Properties on the Service menu, tap Next, and then tap Next.</li> Tap the Meeting Requests and File Attachments check boxes to clear them, and then tap Finish.</li> Test to see if the issue is resolved. If the behavior continues to occur, proceed to the next step.</li></ol> </li> Configure Pocket Outlook to transfer message headers only. To do so, follow these steps:

<ol style="list-style-type: lower-alpha;"> Double-tap Inbox, tap Properties on the Service menu, tap Next, and then tap Next.</li> Tap Message Headers Only (Fastest), and then tap Finish.</li> Test to see if the issue is resolved. If the behavior continues to occur, proceed to the next step.</li></ol> </li> Contact your e-mail system administrator to verify that Multimedia Internet Mail Extensions (MIME) encoding is enabled.</li></ol>

Keywords: kbenv kbprb KB182861

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