Microsoft KB Archive/289516

= OFFXPDEV: Setup Fails Silently When Password Is Changed for Account Running SQL Services =

Article ID: 289516

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Developer Edition

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This article was previously published under Q289516





SYMPTOMS
If you change the account password that SQL services are running under and then install the Workflow Services for SQL Server without changing the passwords that are stored in the computer's services, the Setup program of Microsoft Office XP Developer will not be able to restart the services and continue with the installation. Therefore, Setup fails silently, and the modSystem database is not created.



RESOLUTION
Change all account passwords in all locations at the same time, including SQL services passwords.



STATUS
Microsoft has confirmed that this is a problem in Microsoft OfficeXP Developer.



Steps to Reproduce the Problem

 * 1) On a Windows 2000 Server, install the Microsoft Office XP Developer baseline and SQL Server 2000.
 * 2) Change the password for the account running SQL services.
 * 3) Do not shut down and restart the SQL services.
 * 4) Start the Microsoft Office XP Developer Setup program.
 * 5) Click Workflow Services for SQL Server.
 * 6) Enter a new password when you are prompted.
 * 7) Click Yes to stop SQL services. At this point, Setup finishes and no errors are reported. When you look at SQL Server, you see that all SQL services remain stopped. When you restart and examine the server, you see that the modSystem database was not created.

Additional query words: pra fail silently missing

Keywords: kbbug kbnofix KB289516

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