Microsoft KB Archive/187707

= Cannot Change Real Name Information =

Article ID: 187707

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Chat 2.1a
 * Microsoft Chat 2.1
 * Microsoft Chat 2.0
 * Microsoft Chat 2.1a
 * Microsoft Chat 2.1
 * Microsoft Chat 2.0
 * Microsoft Chat 2.5
 * Microsoft Chat 2.5
 * Microsoft Chat 2.5

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This article was previously published under Q187707



SYMPTOMS
When you attempt to change the information in the Real Name box, the area is unavailable.



CAUSE
This behavior can occur if you are logged on to a chat server.



RESOLUTION
To resolve this issue, log off of the chat server and then change the information in the Real Name box. To do so, follow these steps:
 * 1) In Microsoft Chat, click Disconnect on the Room menu.
 * 2) Click Options on the View menu.
 * 3) On the Personal Info tab, type the information that you want in the Real Name box, and then click OK.



STATUS
This behavior is by design. The information in the Real Name box is used to create a unique identifier on the IRC or Chat server.



MORE INFORMATION
For additional information about how to change your identification in Microsoft Chat, please see the following article in the Microsoft Knowledge Base:

178245 How to Change Your Identification in Microsoft Chat

Additional query words: chat

Keywords: KB187707

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