Microsoft KB Archive/245490

= ACC95: IPF in Kernel32.dll When You Close Any Database =

PSS ID Number: 245490

Article Last Modified on 8/27/2002

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The information in this article applies to:


 * Microsoft Access for Windows 95 7.0

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This article was previously published under Q245490





Moderate: Requires basic macro, coding, and interoperability skills.



SYMPTOMS
In Microsoft Access for Windows 95 (version 7.0), if you open a database from a shortcut or from Microsoft Windows Explorer, and then close it, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

MSACCESS caused an invalid page fault in KERNEL32.DLL at 0137:bff9a28c.

NOTE: The actual memory address may vary.



CAUSE
This behavior occurs when you use Access version 7.0 on a computer that is running Microsoft Windows 95, Microsoft Internet Explorer 4.0, and one of the following conditions is true:
 * Your computer has Microsoft Office Converter Pack installed, and the installation includes Image Filters (32-bit). -or-


 * You have installed the FPX Import filter from the Office 2000 CD.



RESOLUTION
This behavior occurs when either of the filters mentioned earlier is installed. To resolve the behavior, you must remove the filters that cause the problem.

To remove the image filters that are included with the Microsoft Office Converter Pack, follow these steps:  Click the Start Menu, point to Settings, and then click Control Panel. In Control Panel, double-click Add/Remove Programs. Click Microsoft Office Converter Pack, and then click Add/Remove to remove the Microsoft Office Converter Pack components. Rerun the Microsoft Office Converter Pack Setup program, Convpack.exe. If you no longer have a copy of the Setup program, to download that program visit the following Microsoft Web site:

Microsoft Office Resource Kit Toolbox http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm

 On the Components screen of Microsoft Office Converter Pack Setup, click to clear the Image Filters (32-bit) check box, and then click Next to complete the installation.</li></ol>

To remove the FPX Import image filter, follow these steps:
 * 1) Click the Start Menu, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Add/Remove Programs.
 * 3) Click Microsoft Office 2000, and then click Add/Remove.
 * 4) Click Add or Remove Features.
 * 5) Expand Converters and Filters.
 * 6) Expand Graphic Filters.
 * 7) Click FPX Import, and then click Not Available.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
This behavior occurs only with Access version 7.0 that runs on Microsoft Windows 95. This behavior does not occur with any other version of Access that runs on any other version of Microsoft Windows.

Steps to Reproduce the Behavior

 * 1) On a clean Windows 95 computer (a computer that has a newly installed version of Windows 95, and no other applications), install Internet Explorer 4.0.

NOTE: You do not have to install the desktop update.
 * 1) Perform a typical installation of Microsoft Office for Windows 95, Professional Edition.
 * 2) Install Microsoft Office Converter Pack. For more information about Microsoft Office Converter Pack, see the "References" section later in this article.
 * 3) In Windows Explorer, locate the Msoffice\Access\Samples folder.
 * 4) Double-click the Northwind.mdb file. Notice that Northwind.mdb opens in Access version 7.0.
 * 5) With Northwind.mdb open, click Exit on the File menu.

NOTE: You receive the error message that is mentioned in the "Symptoms" section.

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