Microsoft KB Archive/941212

= The Document Conversions Launcher Service status on a SharePoint Server 2007 Web front-end server displays &quot;Starting&quot; but does not start or stop =

Article ID: 941212

Article Last Modified on 8/24/2007

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APPLIES TO


 * Microsoft Office SharePoint Server 2007

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SYMPTOMS
You add a Microsoft Office SharePoint Server 2007 Web front-end server to a farm. When you view the &quot;Services on Server&quot; page on the SharePoint 3.0 Central Administration Operations page on the SharePoint Server 2007 Web front-end server, the Document Conversions Launcher Service displays a status of Starting. However, the Document Conversions Launcher Service does not start.



CAUSE
This issue occurs when you try to start the Document Conversions Launcher Service on a SharePoint Web Front-end server that was added to a farm environment in which at least one SharePoint Web Front-end server already exists.



RESOLUTION
To resolve this issue, follow these steps on each server that is experiencing this issue:

Step 1: Stop the Document Conversions Launcher Service
 Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following command:

cd \Program Files\Common Files\microsoft shared\web server extensions\12\bin

 At the command prompt, type the following command to create a .txt file that contains the names of all the services, and then press ENTER:

stsadm -o enumservices > \serv.txt

Note In this command,  is the letter of the drive in which you want to save the .txt file. At the command prompt, type the following command, and then press ENTER:

stsadm -o provisionservice -action stop -servicetype  -servicename

Note In this command,  is the name of the servicetype that is contained in the serv.txt file. Additionally,  is the servicename that is contained in the serv.txt file. At the command line, type the following to reset Internet Information Services (IIS), and then press ENTER:

iisreset



Step 2: Start the Document Conversions Launcher Service
 Click Start, click Run, type cmd, and then click OK.</li> At the command prompt, type the following command:

cd \Program Files\Common Files\microsoft shared\web server extensions\12\bin

</li> At the command prompt, type the following command, and then press ENTER:

stsadm -o provisionservice -action start -servicetype  -servicename

Note In this command,  is the name of the servicetype that is contained in the serv.txt file. Additionally, ServiceName is the servicename that is contained in the serv.txt file.</li> At the command line, type the following to reset Internet Information Services (IIS), and then press ENTER:

iisreset

</li></ol>

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