Microsoft KB Archive/933060

= You experience problems when you use the &quot;net use&quot; command or the Diskpart.exe command-line tool after you start the system by using a custom Windows PE image =

Article ID: 933060

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft OEM Preinstall Kit for Windows XP

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SYMPTOMS
After you start the system by using a custom Microsoft Windows Preinstallation Environment (Windows PE) image, you experience the following symptoms:  When you use the net use command to try to access a shared network resource, you receive the following error message:

The workstation service has not been started.

More help is available by typing net helpmsg 2138.

 When you run the Diskpart.exe command-line tool, you receive the following error message:

The disk management services could not complete the operation



This problem occurs if you created the image in Windows Server 2003 with Service Pack 2 by using the Windows Server 2003 Service Pack 1 version of the Microsoft Windows OEM Preinstallation Kit (OPK) tools.



CAUSE
This problem occurs because the Virtual Disk Service and DCOM are not available.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must be running Windows Server 2003 Service Pack 1 version of the OPK tools.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix installation information
To apply this hotfix, follow these steps:  Double-click the WindowsServer2003-KB933060- - .exe file.

For example, the English version for the x86-based platforms package is named WindowsServer2003-KB933060-x86-ENU.exe. When you are prompted, specify where the package should be extracted. Back up the existing Winpesft.inf and Winpesys.inf files. These files are in the following folder:

\Lang\ \Winpe

Note  represents the folder where the OPK tools are installed. represents the language version of the OPK tools. For the English version of the OPK tools,  is ENG. Copy the Winpesft.inf file and the Winpesys.inf file from the location that you specified in step 2 to the folder that contained the older files. This folder is the folder from step 3.</li></ol>

Then, re-create the custom Windows PE image.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kbwinserv2003presp2fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB933060

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