Microsoft KB Archive/171023

= Microsoft Knowledge Base =

Program Viewer Menus Do Not Function Properly
Last reviewed: July 3, 1997

Article ID: Q171023

The information in this article applies to:


 * The Microsoft Network version 2.0

SYMPTOMS
When you connect to MSN, The Microsoft Network, the Program Viewer menus may not function properly.

CAUSE
The Msn.ini file may be missing or damaged, or may contain incorrect information.

RESOLUTION
To resolve this issue, download a new Msn.ini file. To do so, follow these steps:

 Click Start, point to Find, and then click Files Or Folders. In the Named box, type "msn.ini" (without quotation marks), and then click Find Now. Right-click the Msn.ini file in the list of found files, and then click Delete.  Start Microsoft Internet Explorer and connect to the following URL: http://fdl.msn.com/public/msndata/msn.ini  When you are prompted to save or open the file, click Save It To Disk, and then click OK. Save the file to the Program Files\OnMSN folder. When the download is complete, close Internet Explorer.