Microsoft KB Archive/823597

= Information store may stop responding on an Exchange server with several processors. =

Article ID: 823597

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
The Microsoft Exchange Information Store may stop responding on a Microsoft Exchange 2000 Server computer or a Microsoft Exchange Server 2003 computer that uses multiple processors.

Note This problem has only been reported on computers that have several processors, typically around eight processors. This problem has also been reported on computers that use four Intel processors that use Hyper-Threading Technology.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Exchange Server 2003
  Date         Time   Version            Size    File name --  22-Sep-2003  08:01  6.5.6980.28       199,680  Exmime.dll

Microsoft Exchange 2000 Server
  Date         Time   Version            Size    File name --  22-Jul-2003  09:48  6.0.6489.0      3,915,776  Cdoex.dll 22-Jul-2003 09:42  6.0.6489.0        851,968  Davex.dll 22-Jul-2003 09:42  6.0.6489.0         53,248  Davexpc.dll 22-Jul-2003 09:39  6.0.6489.0        577,536  Dsaccess.dll 22-Jul-2003 09:00  6.0.6489.0        184,320  Dscmsg.dll 22-Jul-2003 09:01  6.0.6489.0        958,464  Emsmdb32.dll 22-Jul-2003 09:48  6.0.6489.0      3,575,808  Excdo.dll 22-Jul-2003 09:40  6.0.6489.0        258,048  Exmime.dll 22-Jul-2003 09:42  6.0.6489.0        143,360  Exodbesh.dll 22-Jul-2003 09:42  6.0.6489.0         57,344  Exodbpc.dll 22-Jul-2003 09:42  6.0.6489.0        200,704  Exodbprx.dll 22-Jul-2003 09:42  6.0.6489.0      2,174,976  Exoledb.dll 22-Jul-2003 09:37  6.0.6489.0         81,920  Exosal.dll 22-Jul-2003 09:42  6.0.6489.0        307,200  Exprox.dll 22-Jul-2003 08:59  6.0.6489.0        143,360  Exschema.exe 22-Jul-2003 09:00  6.0.6489.0        675,840  Exwform.dll 22-Jul-2003 08:54  6.0.6489.0         49,152  Mdbevent.dll 22-Jul-2003 08:58  6.0.6489.0      2,285,568  Mdbmsg.dll 22-Jul-2003 08:54  6.0.6489.0         32,768  Mdbrole.dll 22-Jul-2003 09:40  6.0.6489.0         24,576  Mdbtask.dll 22-Jul-2003 09:38  6.0.6489.0      4,657,152  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbexchange2003presp1fix kbqfe kbfix kbexchange2000presp4fix kbbug KB823597

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