Microsoft KB Archive/268087

= User Cannot Log on From Web Client =

Article ID: 268087

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Metadirectory Services 2.1
 * Microsoft Metadirectory Services 2.2 Service Pack 1

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This article was previously published under Q268087



SYMPTOMS
When you try to log on to a Microsoft Metadirectory Services-based server by using a Web browser such as Microsoft Internet Explorer 5, you are prompted to provide your network credentials in the Enter Network Password dialog box. After you type your user name (logon ID) and password and click OK, this process may repeat twice, and you may then receive a blank page in the Web browser.



CAUSE
This issue can occur for any of the following reasons:
 * Your password has not been previously set in the metaverse by the administrator.
 * Your password has been incorrectly set.
 * You have typed an incorrect user name or password.

NOTE: If your password has not been set, any password that you enter is considered to be invalid.



RESOLUTION
To resolve this issue, verify that you are typing the correct user name and password. If this does not resolve the issue, contact the administrator to verify your user name or password in the metaverse.



MORE INFORMATION
You can set a user's logon ID in the E-mail box on the General tab of the user's properties. You can set a user's password on the Identity tab of the user's properties page.

A user's password must be manually set in the metaverse by the administrator because Microsoft Metadirectory Services (MMS) cannot discover passwords from a connected directory and import them into the metaverse.

Additional query words: via zoomit

Keywords: kbnetwork kbprb KB268087

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