Microsoft KB Archive/160861

= Printers May Produce Garbled Output After a Print Job Is Deleted =

Article ID: 160861

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows 3.1 Standard Edition
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q160861





SYMPTOMS
Printers such as the Epson ESC/P models or Hewlett Packard (HP) DeskJet printers may produce garbled output on jobs printed after a print job that was canceled.



CAUSE
At the beginning of each print job, a Reset Printer command is sent with the number of bytes of data that will be sent. If the job is canceled before all the data is received by the printer, the printer will interpret the subsequent printer jobs as data instead of printer commands, and will not reset the printer.



RESOLUTION
Turn the printer off and then back on to clear the printers buffer.



STATUS
Microsoft has confirmed this to be a problem in Windows NT versions 3.1, 3.50, 3.51, and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt 870 1170

Keywords: kbfaq kbprint KB160861

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