Microsoft KB Archive/300330

= Event 21220: Consolidator Could Not Start Because It Was Unable to Locate a Valid License =

Article ID: 300330

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q300330



SYMPTOMS
The OnePoint service on a remote Data Access Server - Consolidator - Agent Manager (DCAM) may stop, and the OnePoint service may log Event 21220 and display the following error message:

The Consolidator could not start because it was unable to locate a valid license.

You may also receive the following error message about Event 20607:

The Data Access Server (DAS) on computer  returned an error. DAS method called: LicenseSelectAll



CAUSE
This behavior can occur if DCAM cannot connect to the Microsoft Operations Manager (MOM) database to get license information. The database may be very busy or temporarily off-line, or it may be inaccessible because of network difficulties. If the DCAM OnePoint service cannot retrieve license information, the service stops and does not restart automatically.



WORKAROUND
To work around this behavior, manually restart the OnePoint service on the DCAM.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbenv kberrmsg kbpending KB300330

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