Microsoft KB Archive/811159

= OL2002: Error Message When You Open an E-Mail Message in Your HTTP Account After You Install Outlook 2002 Update: December 4, 2002 =

Article ID: 811159

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Outlook 2002 Service Pack 1 (SP-1)

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SYMPTOMS
When you use Outlook 2002 with an HTTP account and you open or view an e-mail message, you may experience one or more of the following symptoms:  Outlook 2002 may stop responding (hang). Outlook 2002 may quit unexpectedly. You may receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click the click here button on the error message to view the data in the error report, you may receive error signature information that is similar to the following:

Appname:outlook.exe AppVer:10.0.4510.0  ModName:unknown ModVer: 0.0.0.0  Offset: 022d99d3



MSN Hotmail is an example of an HTTP account that you might use with Outlook 2002.



CAUSE
This issue may occur if you apply the Outlook 2002 Update: December 4, 2002 on a computer on which Microsoft Office XP Service Pack 1 (SP-1) is installed. This occurs because of a dependency between a file in the Outlook update and a file that is updated by Office XP Service Pack 2 (SP-2).

This problem does not occur if you apply the Outlook 2002 Update: December 4, 2002 on a computer on which Office XP Service Pack 2 ( SP-2) is installed.



RESOLUTION
To resolve this issue, use either of the following methods:

Method 1: Install Office XP SP-2
Install Office XP SP-2. For additional information about how to download and install Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Method 2: Install an Office XP Post SP-2 Hotfix
Apply any Office XP post SP-2 hotfix. To obtain an Office XP post-SP2 hotfix, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS



MORE INFORMATION
For additional information about the Outlook 2002 Update: December 4, 2002, click the following article number to view the article in the Microsoft Knowledge Base:

331866 OL2002: Overview of the Outlook 2002 Update: December 4, 2002

For additional information about issues that are fixed in Outlook 2002 by Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:

325675 OL2002: Issues That Are Fixed in Outlook 2002 by Office XP Service Pack 2

Keywords: kbenv kbprb kberrmsg kbbug KB811159

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