Microsoft KB Archive/199097

= Err Msg: The Wave Task Manager (NSPMM.DLL) Is Not Available =

Article ID: 199097

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q199097



SYMPTOMS
After you upgrade from Microsoft Windows 95 to Windows 98, you may receive the following error message when you start your computer:

Native Audio Initialization Error.

The Wave Task Manager (NSPMM.DLL) is not available.

WAVE service will be disabled.



CAUSE
This behavior can be caused by the existence of the Intel Virtual Audio Device (which was installed as part of The Intel Video Phone product).



RESOLUTION
To resolve this issue, remove or reinstall the Intel Video Phone software, or disable the device.

To Remove the Software

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click Intel Video Phone, and then click Remove.
 * 4) After the software is removed, restart the computer.

To Disable the Intel Virtual Audio Device

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Device Manager tab.
 * 4) Double-click the Sound, Video, And Game Controllers branch to expand it.
 * 5) Double-click Intel Virtual Audio Device.
 * 6) On the General tab, click to select the "Disable in this hardware profile" check box.
 * 7) Click OK.
 * 8) Close the System Properties dialog box and then restart the computer.



MORE INFORMATION
The Intel Video Phone software may be preinstalled on some IBM ThinkPad laptop and some Compaq laptop computers.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbhardware kbprb KB199097

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