Microsoft KB Archive/311506

= OL2000: You Cannot Receive New E-mail Notifications =

Article ID: 311506

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q311506



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
If you use Network Address Translation (NAT), you may not receive new e-mail notifications in Outlook 2000.



CAUSE
This problem can occur in an NAT environment because Outlook 2000 never receives the universal datagram packets (UDP packets) that the Microsoft Exchange Server computer sends, and you cannot route the UDP packets to a computer that is running Outlook 2000.

The computer that is running Outlook 2000 returns to polling the Exchange Server computer for new e-mail messages by using the Remote Procedure Call (RPC) to work around this problem. However, a logic error exists with the Exchange Server computer, and it does not reply to the polling request.



RESOLUTION
To resolve this problem, configure Outlook 2000 to use polling instead of UDP to receive new e-mail notifications. To do this, use the following steps:
 * 1) Apply the hotfix to the computer that is running Outlook 2000.
 * 2) Manually add registry entries.

How to Use the Hotfix
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix should have the following file attributes or later:   Date         Time   Version     Size       File name 28-Nov-2001  3:24  0.0.0.0000  2,715,648  Outlook.msp 28-Nov-2001  3:37  0.0.0.0000  7,754,752  Outlook_Admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date(MDY)  Time        Version      Size       File name ---  5-Oct-2000   4:06:36 PM 1.0.3.27       41,472  Bjablr32.dll 14-Jun-2000 10:12:12 AM 3.2.0.27      61,952  Bjlog32.dll 26-Jun-2001 10:55:44 AM 1.0.3.28      98,304  Bjsrch32.dll 19-Jun-2000  -       -  5.5.2652.65        -  Cdo.dll 15-Nov-2000 8:29:25 PM 9.0.0.4715   131,122   Contab32.dll 14-Jun-2000 10:14:54 AM 1.0.3.27     183,808  Emablt32.dll 5-Sep-2000   8:00:12 AM 5.5.3142.0   154,112  Emsabp32.dll 19-Nov-2001 9:55:32 AM 5.5.3165.0   594,192   Emsmdb32.dll 26-Jun-2001 11:26:05 AM 5.5.3159.0   131,344  Emsui32.dll 2-Jun-2000   3:45:52 AM 9.0.0.4201    86,067  Envelope.dll 26-Jun-2001 11:27:47 AM 5.5.3156.0   540,944  Exsec32.dll 5-Apr-2000  12:02:20 PM 9.0.0.4005   192,561  Mimedir.dll 26-Jun-2001  -       -  5.5.3157.0         -  Msmapi32.dll 3-Aug-2000   -       -  5.5.3138.0         -  Mspst32.dll 31-Jan-2000  6:26:56 PM 9.0.0.3731   196,661  Oladd.fae 1-Jun-2000   2:07:44 AM -            254,827  Olexchng.aw   12-Jun-2000   2:05:30 AM -             27,421  Olsec9.chm 1-Jun-2000   3:08:20 AM -            174,439  Olxchng9.chm 26-Jun-2001 11:32:07 AM 5.5.3153.0   454,144  Omi9.dll 26-Jun-2001 11:32:08 AM 5.5.3153.0   548,352  Omint.dll 6-Jun-2001  10:05:59 AM -            129,024  Out2ksec.mst 26-Jun-2001 11:29:51 AM 8.30.3157.0  782,608  Outex.dll 2-Jun-2000   1:00:54 AM -            891,656  Outlhlp.aw   17-Nov-2001  9:02:05 PM 9.0.0.5915  5,328,946  Outllib.dll 14-Jun-2001  6:56:28 PM 9.0.0.5414 1,695,794  Outllibr.dll 24-May-2001  4:06:35 PM 9.0.5324.0   348,210  Pstprx32.dll 7-Jul-2000  11:41:30 AM 9.0.0.4307    73,772  Rm.dll 2-Jun-2000   4:30:30 AM 9.0.0.4201    65,586  Sendto9.dll This article is for the Japanese version of this fix. For additional information about the English fix for this issue, click the article number below to view the article in the Microsoft Knowledge Base:

304849 OL2000: You Cannot Receive New E-mail Notifications in Environments That Use the Network Address Translation

How to Manually Add Registry Entries
To add the registry values to the computer that is running Outlook 2000, follow these steps.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Click Start, and then click Run. In the Open box, type Regedt32.exe, and then click OK. Locate the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\

 On the Edit menu, click Add Key, and then add the following registry key:Key Name: RPC

Class: None

 Click OK.</li> Locate the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\RPC\

</li> On the Edit menu, click Add Value, and then add the following registry value:Value Name: ForcePolling

Data Type: REG_DWORD

Value: 1

</li> Locate the following key in the registry:

HKEY_CURRENT_USER\Software\Policies\Microsoft\

</li> On the Edit menu, click Add Key, and then add the following registry key:Key Name: Office

Class: None

</li> Locate the following key in the registry:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\

</li> On the Edit menu, click Add Key, and then add the following registry key:Key Name: 9.0

Class: None

</li> Locate the following key in the registry:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\

</li> On the Edit menu, click Add Key, and then add the following registry key:Key Name: Outlook

Class: None

</li> Locate the following key in the registry:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\

</li> On the Edit menu, click Add Key, and then add the following registry key:Key Name: RPC

Class: None

</li> Locate the following key in the registry:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\RPC\

</li> On the Edit menu, click Add Value, and then add the following registry value:Value Name: ForcePolling

Data Type: REG_DWORD

Value: 1

</li> Quit Registry Editor, and then restart the computer.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

<div class="moreinformation_section">

MORE INFORMATION
Outlook 2000 uses both UDP and polling to notify you of new e-mail messages.

With UDP, Outlook 2000 sends the server the client's Internet Protocol (IP) address and notifies the server to send the UDP when there are e-mail messages waiting on the server.

The polling mechanism occurs when Outlook 2000 starts a thread that requests information from the server every 60 seconds with the remote procedure call (RPC), by default, for any outstanding e-mail messages.

The default preference for e-mail notification in Outlook 2000 is UDP, and if that fails, Outlook 2000 uses polling. The registry value described earlier in this article defines whether or not to use polling as the default for new e-mail notification. The value of 1 indicates that polling is used as the default by Outlook 2000 and that UDP will not be used. The default polling time is 60 seconds and is set at the Exchange Server.

Keywords: kbbug kbfix kboffice2000sp3fix kboffice2000presp3fix KB311506

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