Microsoft KB Archive/280567

= Shared software components are removed when you uninstall Office 2000 =

Article ID: 280567

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Office Basic 2007
 * Microsoft Office Enterprise 2007
 * Microsoft Office Home and Student 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Professional Plus 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007
 * Microsoft Office Word 2007
 * Microsoft Office Visio Professional 2007
 * Microsoft Office Visio Standard 2007
 * Microsoft Office Publisher 2007
 * Microsoft Office Project Professional 2007
 * Microsoft Office Project Standard 2007
 * Microsoft Office PowerPoint 2007
 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2007 with Business Contact Manager
 * Microsoft Office OneNote 2007
 * Microsoft Office Excel 2007
 * Microsoft Office InfoPath 2007
 * Microsoft Office Standard Edition 2003

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This article was previously published under Q280567



SYMPTOMS
When you attempt to start a Microsoft Office 2007, Microsoft Office 2003 or Microsoft Office XP program, the Microsoft Windows Installer starts, and then you may receive the following message:

Please wait while Windows configures Microsoft Office

Gathering required information...



CAUSE
This behavior occurs when you follow these steps:
 * 1) You have Microsoft Office 2000 installed and configured on the computer.
 * 2) You install Microsoft Office XP or a later version of Office, and then, during Setup, you choose to keep the existing Office 2000 programs (and therefore, for the moment, have both versions of Office installed).
 * 3) You start an Office XP program or a program in a later version of Office.
 * 4) You uninstall Office 2000.
 * 5) You attempt to start an Office XP program or a program in a later version of Office.

This behavior occurs because when you uninstall Office 2000, you remove software components that are shared by both Office 2000 and Office XP or a later version of Office.



RESOLUTION
To resolve this issue, allow the Windows Installer to continue configuring your Office XP or newer installation.

Additional query words: prb OFFXP OFF2007

Keywords: kbtshoot kberrmsg kbstartprogram kbpending kbprb KB280567

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