Microsoft KB Archive/222429

= OFF2000: Accessing Help Prompts You for Server Location =

Article ID: 222429

Article Last Modified on 11/25/2003

-

APPLIES TO


 * Microsoft Excel 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition

-



This article was previously published under Q222429



SYMPTOMS
When you access Help in any of the Microsoft Office 2000 programs, you may receive the following error message:

The feature that you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path in the box below.



CAUSE
This problem will occur if the following conditions are true:
 * You installed Office from an administrative installation on your network.

-and-


 * You chose the Run from My Computer setting for the program that you are trying to access Help in.

-and-


 * You clicked the Run from Network setting for Office Tools.

-and-


 * The computer that you installed Office from is unavailable.



WORKAROUND
To avoid this in the future, follow these steps when your Office installation source is available:
 * 1) On the taskbar, click Start, click Settings, and then click Control Panel. Double-click Add/Remove Programs.
 * 2) Click Microsoft Office 2000 in the list of available programs, and then click Add/Remove.
 * 3) Click Add or Remove Features in the Microsoft Office 2000 Maintenance Mode dialog box.
 * 4) Click the plus sign beside Office Tools to display a list of Office tools.
 * 5) Click Clip Gallery, and then click Run from My Computer.
 * 6) Click Visual Basic Help, and then click Run from My Computer.
 * 7) Click Update Now.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF2000

Keywords: kbbug kbpending KB222429

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.