Microsoft KB Archive/153326

= XADM: Information Store Returns Service Specific Error 4021 =

Article ID: 153326

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition

-



This article was previously published under Q153326



SYMPTOMS
When you attempt to start the Microsoft Exchange Server information store, you may encounter the following error in the Event Log:

Event ID: 5000

Source: MSExchangeIS

Category: none

Type: Error

Unable to initialize the Microsoft Exchange Information Store service.

Error 4021.



CAUSE
This occurs when the Microsoft Exchange Server service account does not have the correct permissions on the site object.



MORE INFORMATION
Permissions can be set at the Organization, Site, and Configuration levels. This error will only be generated if you remove the permissions from the Microsoft Exchange Service Account at the Site level.



RESOLUTION
Start the Microsoft Exchange Administrator program, select the Site in which the IS will not start, click Properties from the File menu, click the Permissions tab, and give the Microsoft Exchange Service Account the Service Account Admin. Role.

Additional query words: won't start exfaqad

Keywords: kbusage KB153326

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.