Microsoft KB Archive/833317

= The Store.exe process on an Exchange 5.5 Server computer may stop responding, and event 1220 and event 1114 are logged =

Article ID: 833317

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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SYMPTOMS
The Microsoft Exchange Information Store (Store.exe) process on your Microsoft Exchange 5.5 Server computer may stop responding, and users may not be able to send or to receive messages. To restore service to your Exchange Server users, you have to stop the Store.exe process, and then you have to restart the Store.exe process.

Additionally, events that are similar to the following may be logged in the application log in Event Viewer: Event Type: Error

Event Source: MSExchangeIS Private

Event Category: General

Event ID: 1220

Date:

Time:

User: N/A

Computer:

Description: Internal server error: database session was not released by previous request.

Event Type: Warning

Event Source: MSExchangeIS Private

Event Category: General

Event ID: 1114

Date:

Time:

User: N/A

Computer:

Description: Table was marked as in use while releasing a database session. Problem will automatically be fixed. Table type was tbtFolder, table name was Folders, and transaction level was 0.

Event Type: Warning

Event Source: MSExchangeIS Private

Event Category: General

Event ID: 1114

Date:

Time:

User: N/A

Computer:

Description: Table was marked as in use while releasing a database session. Problem will automatically be fixed. Table type was tbtMsgFolder, table name was 6-7BA35, and transaction level was 0.



CAUSE
This problem may occur when a Remote Procedure Call (RPC) exception occurs, but the RPC session is not unlocked.

For more information about RPC exceptions, visit the Exception Handling Web page on the MSDN Web site:

http://msdn2.microsoft.com/en-us/library/aa373831.aspx



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time  Version       Size       File name -- 11-Dec-2003 20:14 5.5.2657.85     491,280  Mdbmsg.dll 11-Dec-2003 20:13 5.5.2657.85   2,631,952  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages

Keywords: kbhotfixserver kbqfe kbexchange550presp5fix kbbug kbfix kbqfe KB833317

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