Microsoft KB Archive/188973

= OL98: QuickView Plus Causes Hyperlinks to Fail =

Article ID: 188973

Article Last Modified on 3/11/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q188973



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
Using Microsoft Outlook 98, you find that clicking a Mailto link in a received mail message causes Outlook to stop responding or hang. Additionally you may also see the following error message:

Outlook caused an Invalid Page Fault in Qvphook.dll



CAUSE
This error has been observed to happen when QuickView Plus version 4.5 is installed.



RESOLUTION
To avoid this error, configure Quick View Plus (QVP) as follows:
 * 1) Find the QVP icon in the system tray. If the QVP icon is not in the system tray, run QVP32.exe to place it there.
 * 2) Right-click on the QVP icon in the system tray, and click to select "Configure Quick View Plus..." to invoke the "Configure Quick View Plus with other programs" dialogue box.
 * 3) On the Applications tab, click to select Microsoft Outlook, and then click the Properties button to invoke the "Microsoft Outlook" dialogue box.
 * 4) On the Options tab, click to de-select the "Provide Default handling of Open and Print commands" option, and click OK.
 * 5) Click OK again.

For more information contact INSO Technical Support at 800-333-1395, Option 2 (in the United States only).

