Microsoft KB Archive/311197

= Isuninst.exe Causes an Error Message in Windows XP =

Article ID: 311197

Article Last Modified on 3/13/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q311197



SYMPTOMS
When you uninstall Norton System Works 2000 or Norton System Works 2001, you may receive the following error message:

Isuninst.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:   App Name      App Version  Module Name  Module Version  Offset Isuninst.exe 5.51.138.0   User32.dll   5.1.2462.0      0000af77



RESOLUTION
To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue. For information about how to do so, please view the following Symantec Web site:

http://www.symantec.com/product

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbsetup kbprb kb3rdparty kbprod2web KB311197

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