Microsoft KB Archive/234983

= Error Message: A Previous Program Installation Was Never Completed =

Article ID: 234983

Article Last Modified on 12/5/2003

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APPLIES TO


 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 4.01 Service Pack 1
 * Microsoft Internet Explorer 4.01 Service Pack 2
 * Microsoft Internet Explorer 4.0 128-Bit Edition

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This article was previously published under Q234983



SYMPTOMS
When you attempt to install Internet Explorer version 4.x or 5, you may receive the following error message:

A previous program installation was never completed you need to restart your computer.

If you restart your computer and attempt to install Internet Explorer again, you receive the same message.



CAUSE
This behavior can occur if you have the Novell Zenworks program installed with the Zenworks Application Launcher service. (Disabling the service does not resolve the issue.)

If you have installed Zenworks without the Zenworks Application Launcher service, the issue does not occur.



RESOLUTION
To resolve this issue, uninstall the Zenworks program, install Internet Explorer, and then reinstall the Zenworks program. Or, uninstall the Zenworks program, reinstall it without the Zenworks Application Launcher service, and then install Internet Explorer.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbsetup kbprb kb3rdparty KB234983

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