Microsoft KB Archive/212942

= OL2000: Printing to HP LaserJet 5Si/Si MX PS Printer Causes Invalid Page Fault =

Article ID: 212942

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q212942





SYMPTOMS
When you use Microsoft Outlook 2000 to print to a HP LaserJet 5Si/Si MX PS printer, you may receive an error message. This error message may be inconsistent, appearing one time you print and not the other. The following is a list of error messages you may receive:

Outlook caused an invalid page fault in Rundll32.exe.

Rundll32.exe caused an invalid page fault in module Unknown.

Rundll32.exe caused an invalid page fault in HPLJ5SI.

Outlook caused an invalid page fault in HPLJ5SI.

In addition to these error messages, you may receive a blue screen Fatal Exception Error.



RESOLUTION
The above error messages may occur when using the HP LaserJet 5Si/5Si MX PS printer driver. If the error messages persist, try using a different LaserJet 5 series driver that is not configured for PostScript.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 2000.

Additional query words: OL2K

Keywords: kbbug kbpending KB212942

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