Microsoft KB Archive/218388

= OL2000: (CW) Removing Exchange from the Computer Removes Outlook Icon from the Desktop =

Article ID: 218388

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q218388



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
After removing Microsoft Schedule+ or Microsoft Exchange Client from your system through the Add/Remove Control Panel, the desktop icon for Outlook is removed and Outlook may not function correctly.



CAUSE
You chose to Remove All during the uninstall process.



RESOLUTION
Run Detect and Repair on the Help menu to restore the Outlook desktop icon:
 * 1) On the Help menu, click Detect and Repair.
 * 2) Click Restore my shortcuts while repairing.
 * 3) Click Start. The desktop shortcut will be replaced.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When you remove the Exchange client you need to keep associated files. Removing these files will cause Outlook to not operate correctly and as in this case, removes the desktop icon.

Additional query words: OL2K missing gone disappeared

Keywords: kbbug kbpending KB218388

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