Microsoft KB Archive/271718

= Some HP DeskJet 5xx Series Printers Do Not Print Envelopes Correctly =

Article ID: 271718

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q271718



SYMPTOMS
When you decrease the left margin when you are printing envelopes on some Hewlett-Packard (HP) DeskJet 500 series printers, the text is cut off. When you use the default settings, the return address is printed too far from the left.



CAUSE
All documents have an unprintable area on the bottom of the page. Therefore, paper orientation is important for the document to be printed correctly. Microsoft Windows 95 and Microsoft Windows 98 drivers orient the paper to account for the unprintable area, but Windows 2000 mini-drivers do not.



RESOLUTION
To resolve this issue, use one of the following drivers:
 * HP DeskJet 500
 * HP DeskJet 500C



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This issue has been reported on the following models:
 * HP DeskJet 510
 * HP DeskJet 540
 * HP DeskJet 550C

Keywords: kbprb kbprint KB271718

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