Microsoft KB Archive/175382

= OL97: Appointments from MSMail Users Discarded =

Article ID: 175382

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q175382



SYMPTOMS
Scheduled appointments originating from Microsoft Mail users may disappear from the Calendar of Microsoft Outlook 97 users.



CAUSE
When a user on Microsoft Mail sends a meeting request and then later changes that meeting request and resends it, both the original request and second request are sent with the same Appointment ID. Deleting either the original request or the changed request results in deleting them both.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft Outlook 97. This problem was corrected in Outlook version 8.03.



Illustration of the Problem
User A runs Schedule+ 1.x client with Microsoft Mail. User B runs Outlook client with either Microsoft Mail or Exchange server.
 * 1) User A sends a meeting request to User B, scheduled for Friday from 3:00 to 4:00 P.M.
 * 2) User A then decides to move the meeting to Friday from 2:00 to 3:00 P.M.
 * 3) User B receives both meeting requests and accepts the second one, with the new time.
 * 4) User B then deletes the first meeting request having already accepted the second request.

RESULTS: The original (first) meeting request is removed from User A's Calendar. Since Outlook is looking for the meeting based on its Appointment ID, it also finds the accepted (second) meeting request and deletes it.

Keywords: kbbug kbfix KB175382

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