Microsoft KB Archive/932694

= An incorrect character appears in an Easy Assist remote session when you use the keyboard to type a character =

Article ID: 932694

Article Last Modified on 4/24/2007

-

APPLIES TO


 * Microsoft MultiMedia Keyboard
 * Microsoft Natural Keyboard
 * Microsoft Natural MultiMedia Keyboard
 * Microsoft Office Keyboard

-



SYMPTOMS
When you participate in an Easy Assist remote session, and you or the remote user tries typing a character by using the keyboard, the character does not appear. Instead, an incorrect character appears in Easy Assist. Or, a function is unexpectedly started.



CAUSE
This issue occurs primarily on portable computers or on keyboards that have multiple functions assign to each key.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) In Easy Assist, click Exit and End Session.
 * 2) Click Start, click Run, type appwiz.cpl, and then click OK.
 * 3) Click Microsoft Easy Assist in the list of installed programs, and then click Remove. Follow the instructions that appear on the screen to remove the program from the computer.
 * 4) Restart the computer.
 * 5) Unlock the special key functions, To do this, use one of the following methods:
 * 6) * Press Fn + SCROLL LOCK
 * 7) * Press SHIFT + F11
 * 8) Verify that the keyboard functions as expected.

If the problem persists, follow these steps:  Remove any keyboard software that is present on the computer. Restart the computer. Create a new user profile.

For more information about how to create a new profile, click the following article number to view the article in the Microsoft Knowledge Base:

811151 How to copy data from a corrupted user profile to a new profile

 Use System Restore to restore the computer to a previously saved state.

For more information about how to restore to previous state, click the following article number to view the article in the Microsoft Knowledge Base:

306084 How to restore the operating system to a previous state in Windows XP

 Verify that the keyboard functions as expected.

If you are still experiencing problems with the keyboard, contact the manufacturer of the computer for support.

Additional query words: laptop laptops live office wrong EA

Keywords: kbsupporttool kbexpertisebeginner kbtshoot kbprb KB932694

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.