Microsoft KB Archive/238052

= Encarta 2000: Empty Window Opens When You Attempt to Start Lesson Collection =

Article ID: 238052

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q238052



SYMPTOMS
When you click Encarta Lesson Collection on the Features menu in Microsoft Encarta Reference Suite 2000, Microsoft Internet Explorer starts and opens an empty window.



CAUSE
This behavior can occur if the following conditions are true:
 * The original version of Microsoft Windows 95 (version 4.00.950) is installed on your computer.


 * Microsoft Internet Explorer version 3.02 or earlier is installed on your computer.



RESOLUTION
To resolve this issue, download and install the latest version of Internet Explorer from the following Microsoft Web site:

http://www.microsoft.com/windows/ie/downloads/default.mspx



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Additional query words: multi multi-media media mm ee2k win95x msie

Keywords: kbbug kbenv kbinterop kbpending KB238052

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