Microsoft KB Archive/935731

= Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available =

Article ID: 935731

Article Last Modified on 8/17/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

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INTRODUCTION
This article describes the details about Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. This article also lists the hotfixes and the updates that are included in this update rollup.



Build numbers and file names
The build number for Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is 3.0.5300.1561. This build number is the build number for the Microsoft Dynamics CRM client for Microsoft Office Outlook. This build number is also the build number for the Microsoft Dynamics CRM server. The file names for the update rollup packages are as follows:
 * CRM3.0PE-KB935731-Server- .exe
 * CRM3.0PE-KB935731-Client- .exe

Note The  placeholder represents the abbreviation for the language version that you download.

Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers contains some fixes that are included in Update Rollup 1 for Microsoft Dynamics CRM 3.0 and in Update Rollup 2 for Microsoft Dynamics CRM 3.0. The fixes that are included in this update rollup are fixes that are frequently requested. For more information about Update Rollup 1 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Removal information
You cannot remove Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. Therefore, you must back up the following databases before you install this update rollup:
 * _MSCRM
 * _Metabase

Hotfixes that become available after you install Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
This update rollup establishes a new code baseline. Therefore, you must have Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers installed before you install any hotfixes that become available.

The &quot;daylight saving time remediation&quot; tools
Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers contains the &quot;daylight saving time remediation&quot; tools that are described in Microsoft Knowledge Base article 925874 and in Microsoft Knowledge Base article 932984. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

If you have not run the Microsoft Dynamics CRM 3.0 Update Time Zones wizard that is described in Microsoft Knowledge Base article 932984, we recommend that you run this wizard. Then, if the Microsoft Dynamics CRM entities contain date stamps or contain time stamps, these entities will be correctly adjusted for daylight saving time.

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update
Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is compatible with the Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update. However, this update rollup does not provide compatibility between the Microsoft Dynamics CRM client for Outlook and the following products:
 * Windows Vista
 * 2007 Microsoft Office suites

For information about the compatibility of the Microsoft Dynamics CRM client for Outlook with Windows Vista and with 2007 Office programs, refer to the Microsoft Dynamics CRM client for Outlook Compatibility Update. Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers client packages include fixes for the Microsoft Dynamics CRM client for Outlook Compatibility Update if the client is already installed.

To download the Microsoft Dynamics CRM client for Outlook Compatibility Update, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=740E1B3B-11C3-4AEF-B2E3-8309E0CF1BB0

Key issues that are fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
This update rollup contains fixes for the key issues that are described in the following Microsoft Knowledge Base articles:

910242 You receive error messages when you try to send or promote an e-mail message in Microsoft CRM 3.0

913462 An entities grid is populated slower than you expect when you move to a custom entity in Microsoft Dynamics CRM 3.0

913468 Error message when you try to start the Microsoft Dynamics CRM 3.0 client for Outlook: &quot;An Error occurred loading Microsoft CRM functionality&quot;

918990 You experience timeouts or slow performance after you change a security role or after you import a customization file in Microsoft Dynamics CRM 3.0

921065 Internet Information Services stops responding on a Microsoft Dynamics CRM 3.0 server

921235 You experience timeouts or slow performance when you reassign records from one user to another user in Microsoft Dynamics CRM 3.0

921540 Error message after you disconnect a computer that is running Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers: &quot;An error occurred loading Microsoft CRM functionality&quot;

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

926811 Outlook stops responding when you assign one or more tasks to another user in the Microsoft Dynamics CRM laptop client for Outlook

927854 You experience slow performance when you try to load forms in Microsoft Dynamics CRM 3.0

928272 Outlook exits unexpectedly when you click &quot;Go Offline&quot; in the Microsoft Dynamics CRM laptop client for Outlook

929488 Error message when you attach a .docx file to a record in Microsoft Dynamics CRM 3.0: &quot;File Upload Failure&quot;

931270 Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: &quot;Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience&quot;

932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

Comprehensive issues that are fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
This update rollup contains fixes for the comprehensive issues that are described in the following Microsoft Knowledge Base articles:

910242 You receive error messages when you try to send or promote an e-mail message in Microsoft CRM 3.0

910836 The Save and Cancel buttons may be missing and sections of the entities form may be inaccessible when you bulk-edit entities records in Microsoft Dynamics CRM 3.0

911022 You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel

911318 Error message when you try to export data to Microsoft Excel from Microsoft Dynamics CRM: &quot;Problems during load&quot;

911520 E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM

911986 The Subject line of an e-mail activity may contain &quot;&amp;&quot;, &quot;&lt;&quot;, &quot;&gt;&quot;, or &quot;"&quot; in Microsoft Dynamics CRM 3.0

912061 Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0

912815 Filter criteria in the Owner field in a custom view are replaced by &quot;Enter a value&quot; after you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0

913418 An export of marketing list members is not filtered by the current marketing list when you use the &quot;Export to an Excel worksheet&quot; feature in Microsoft Dynamics CRM 3.0

913462 An entities grid is populated slower than you expect when you move to a custom entity in Microsoft Dynamics CRM 3.0

913468 Error message when you try to start the Microsoft Dynamics CRM 3.0 client for Outlook: &quot;An Error occurred loading Microsoft CRM functionality&quot;

913645 The &quot;Parent Account&quot; and &quot;Parent Customer&quot; fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0

914160 Error message when you try to merge accounts, contacts, or leads in Microsoft Dynamics CRM 3.0: &quot;The logged-on user does not have the appropriate security permissions to view these records or perform the specific action&quot;

915046 The &quot;DynamicEntity XML&quot; code that you create by using the Opportunity form differs from the &quot;DynamicEntity XML&quot; code that you create by using the &quot;Marketing List&quot; form in Microsoft Dynamics CRM 3.0

915487 Error message when you try to merge records in Microsoft CRM 3.0: &quot;The logged-on user does not have sufficient privileges to perform the requested action&quot;

916637 Error message in Microsoft Dynamics CRM 3.0 when you perform an advanced find on properties and criteria that contain special characters: &quot;An error has occurred. For more information, contact your system administrator. Error code: Not available&quot;

917822 An activity that has a due date in the past may be found when you search for upcoming activities in Microsoft Dynamics CRM 3.0

918108 Error message when you try to go offline on a laptop client computer that is running Microsoft Dynamics CRM 3.0: &quot;Failed move data for entity&quot;

918115 Error message when you try to import a customization file in Microsoft Dynamics CRM 3.0: &quot;The selected customization file does not conform to the required customization file schema&quot;

918465 You receive an error message when you try to merge accounts or contacts in Microsoft CRM 3.0

918990 You experience timeouts or slow performance after you change a security role or after you import a customization file in Microsoft Dynamics CRM 3.0

919480 Entity mappings between the custom entity and the contract entity do not work as expected in Microsoft Dynamics CRM 3.0

920135 Error message when you try to import a customization into Microsoft Dynamics CRM 3.0: &quot;The selected customization file does not conform to the required customization file schema&quot;

920815 You cannot send an e-mail message from another user account when you use the &quot;Send Direct E-mail&quot; functionality in Microsoft Dynamics CRM 3.0

920859 Error message when you send an e-mail message in Microsoft Dynamics CRM 3.0: &quot;You do not have enough privileges to access the Microsoft CRM Object or perform the requested operation&quot;

921065 Internet Information Services stops responding on a Microsoft Dynamics CRM 3.0 server

921235 You experience timeouts or slow performance when you reassign records from one user to another user in Microsoft Dynamics CRM 3.0

921540 Error message after you disconnect a computer that is running Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers: &quot;An error occurred loading Microsoft CRM functionality&quot;

922766 You cannot use a custom application that uses a separate application pool in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

924896 Error message if you try to select a second row in the view editor in the Advanced Find feature or in the Customization feature in Microsoft Dynamics CRM 3.0: &quot;Permission denied&quot;

925539 You cannot use the offline data of the Microsoft Dynamics CRM Laptop Client for Outlook after you lose the network connection

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

926811 Outlook stops responding when you assign one or more tasks to another user in the Microsoft Dynamics CRM laptop client for Outlook

927667 The Import Customizations Web page does not close as expected when you try to import customizations in Microsoft Dynamics CRM 3.0 after you install Internet Explorer 7

927854 You experience slow performance when you try to load forms in Microsoft Dynamics CRM 3.0

928272 Outlook exits unexpectedly when you click &quot;Go Offline&quot; in the Microsoft Dynamics CRM laptop client for Outlook

929082 Microsoft Dynamics CRM 3.0 update for Western Australia daylight saving time trial is available

929488 Error message when you attach a .docx file to a record in Microsoft Dynamics CRM 3.0: &quot;File Upload Failure&quot;

931270 Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: &quot;Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience&quot;

932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0

Hotfixes and updates that you have to manually enable or manually configure
Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers contains hotfixes and updates that you have to manually enable or manually configure. These hotfixes and these updates are described in the following Microsoft Knowledge Base articles:

911022 You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel

921540 Error message after you disconnect a computer that is running Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers: &quot;An error occurred loading Microsoft CRM functionality&quot;

Microsoft Dynamics CRM 3.0 server
The following file is available for download from the Microsoft Download Center:

Download the CRM3.0PE-KB935731-Server-ENU.exe package now. Release Date: August 17, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Microsoft Dynamics CRM 3.0 client for Outlook
The following file is available for download from the Microsoft Download Center:

Download the CRM3.0PE-KB935731-Client-ENU.exe package now. Release Date: August 17, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers installed to apply this update rollup.

Restart requirement
If you are prompted, restart the computer after you install this update rollup.

File information
The English version of this update rollup has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Outlook Compatibility Update


Third-party programs
If you have installed a third-party program that registers the Microsoft.Crm.MetadataService.dll file to the global assembly cache (GAC), you may experience a problem in Microsoft Dynamics CRM after you install this update rollup. You may experience this problem if you save an entity or an attribute or if you update an entity or an attribute. For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

934690 Error message when you save or update an entity or an attribute in Microsoft Dynamics CRM 3.0: &quot;An error has occurred. For more information, contact your system administrator&quot;

Export of customizations and import of customizations
If you export the customizations from a Microsoft Dynamics CRM server that has an update rollup installed, you cannot import these customizations to a Microsoft Dynamics CRM server that does not have the same update rollup installed. If you try to import the customizations in this manner, you receive the following error message:

The selected schema file does not conform with the requested format. There has been an error with the schema validation in line 37977, position 16.

Therefore, you must verify that both servers have the same update rollup installed when you transfer customizations between two servers.

