Microsoft KB Archive/223797

= Cannot Open the Windows Address Book in Outlook Express =

Article ID: 223797

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.0
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q223797



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to open the Microsoft Windows Address Book in Outlook Express, you may receive the following error message:

An error occurred while attempting to open the address book file.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, follow these steps:  Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs, click Outlook Express, and then click Remove. Use Registry Editor to delete the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Outlook Express

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WAB

HKEY_CURRENT_USER\Software\Microsoft\Outlook Express

HKEY_CURRENT_USER\Software\Microsoft\WAB

 Restart your computer, and then install Outlook Express again.

Keywords: kberrmsg kbprb KB223797

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