Microsoft KB Archive/324632

= Cannot Install or Remove Trend Micro PC-cillin 2000 =

Article ID: 324632

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q324632



SYMPTOMS
When you try to install or remove (uninstall) the Trend Micro PC-cillin 2000 antivirus program on a computer that is updated with Service Pack 3 (SP3) for Windows 2000, you may experience the following behaviors:
 * When you try to install PC-cillin, the installation is unsuccessful and the Windows Installer rolls back the installation when Setup is complete.
 * When you try to remove PC-cillin, the operation is unsuccessful.



CAUSE
This behavior occurs because the PC-cillin installation program calls a custom action during the installation and removal of the program. This custom-action program is incompatible with version 2 of the Windows Installer that is included with SP3 for Windows 2000.



RESOLUTION
To resolve this issue, contact Trend Micro to inquire about a possible update or patch for the PC-cillin antivirus program.

For information about how to contact Trend Micro technical support, visit the following Trend Micro Web site:

http://www.trendmicro.com.au/tech_support/index.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbAppCompatibility

Keywords: kbappcompatibility kbprb kbwin2000sp3fix KB324632

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