Microsoft KB Archive/298390

= XADM: Event ID 485 and 490 Messages When You Try to Mount the Information Store =

Article ID: 298390

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q298390



SYMPTOMS
After you replace a failed hard disk or restore your Exchange 2000 server, you cannot mount the information store. The following event ID messages are logged in Event Viewer:

Event Type: Error

Event Source: ESE98

Event Category: General

Event ID: 485

Date: 5/4/2001

Time: 5:44:46 PM

User: N/A

Computer: ROI

Description:

Information Store (2196) An attempt to delete the file &quot;E:\exchange backup\mdbdatabackup\E00.chk&quot; failed with system error 21 (0x00000015): &quot;The device is not ready. &quot;. The delete file operation will fail with error -1022 (0xfffffc02).

-and-

Event Type: Error

Event Source: ESE98

Event Category: General

Event ID: 490

Date: 5/4/2001

Time: 5:44:46 PM

User: N/A

Computer: ROI

Description:

Information Store (2196) An attempt to open the file &quot;E:\exchange backup\mdbdatabackup\E00.chk&quot; for read / write access failed with system error 21 (0x00000015): &quot;The device is not ready. &quot;. The open file operation will fail with error -1022 (0xfffffc02).



CAUSE
This issue occurs because the path for the E00.chk file is not correct, which may be caused by a drive failure.



RESOLUTION
To resolve this issue, correct the path for the E00.chk file, and then point the path settings to the correct location. To do so, follow these steps:
 * 1) Right-click the First Storage Group object, and then click Properties.
 * 2) Click the General tab, and then in the System Path Location box, enter a valid drive location.

Keywords: kberrmsg kbnofix kbprb KB298390

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