Microsoft KB Archive/293298

= Error 691 When You Attempt to Establish a Dial-Up Networking Connection =

Article ID: 293298

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows Millennium Edition

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This article was previously published under Q293298



SYMPTOMS
When you dial your Internet service provider (ISP), you may receive the following error message:

Error 691: The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again.



CAUSE
This behavior can occur if the Setupx.dll file is missing or damaged.



RESOLUTION
To resolve this issue, extract a new version of the Setupx.dll file from the Microsoft Windows 98 CD-ROM, and then remove and reinstall Dial-Up Networking and the Transmission Control Protocol/Internet Protocol (TCP/IP) files.

For additional information about how to use the System File Checker to extract a file, click the article number below to view the article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

For additional information about how to remove and reinstall Dial-Up Networking and TCP/IP, click the article number below to view the article in the Microsoft Knowledge Base:

181599 How to Remove and Reinstall Dial-Up Networking and TCP/IP Files



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This issue may not be resolved by removing and reinstalling Dial-Up Networking and TCP/IP.

Keywords: kbbug kberrmsg KB293298

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