Microsoft KB Archive/276306

= ActiveSync Backup Tool Does Not Work on a Casio EM-500 Pocket PC =

Article ID: 276306

Article Last Modified on 6/3/2004

-

APPLIES TO


 * Microsoft ActiveSync 3.1
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition

-



This article was previously published under Q276306



SYMPTOMS
When you attempt to back up your files using the ActiveSync Backup tool through a USB connection, the Status dialog box indicates that the backup is in progress. However, when the backup process is between 25 and 75 percent complete, the progress indicator stops and the ActiveSync Backup tool becomes unresponsive.



CAUSE
This issue can occur because the Backup tool included in ActiveSync 3.1 (build 9587) does not work when you are using a Casio EM-500 Pocket PC that is connected to the host computer through a USB connection.



WORKAROUND
Currently, the only way to perform a backup through the USB connection on the Casio EM-500 Pocket PC is to use a third-party program.



MORE INFORMATION
To safely stop the incomplete backup process, remove the USB synchronization cord from the device and reestablish a connection with the host computer.

Keywords: kbhardware kbprb KB276306

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.