Microsoft KB Archive/278801

= MSN Companion Troubleshooting Tool: Logging ID =

PSS ID Number: 278801

Article Last Modified on 11/12/2001

-

The information in this article applies to:


 * MSN Companion 1.0

-



This article was previously published under Q278801



SUMMARY
The Logging ID is a unique alpa-numeric identifier that is generated for each MSN Companion.



MORE INFORMATION
If an MSN Companion unit experiences any errors during the day, it uploads the error list to the MSN Companion Error Log each night during nightly management and tags each error with this Logging ID. The Error Log allows the MSN Companion team to track problems as they begin to appear, and to fix them as soon as possible.

When you call Technical Support with a problem that they can't easily diagnose, it is sometimes helpful for the Technical Support team to look up the error logs for your unit to see the exact errors that are occurring. Since the member id is not recorded in the error logs, Technical Support will need the Logging ID in order to see the corresponding errors.

Note: the Logging ID is not useful for diagnosing problems during initial setup. The Logging ID is generated the first time the MSN Companion dials up for nightly management after initial setup.

How to get the Logging ID

 * 1) Turn on the MSN Companion and immediately click do not connect.
 * 2) On the main troubleshooting page click I have some other problem that isn't described above.
 * 3) On the contact technical support page click product info.
 * 4) The logging ID is listed on the product information page.

Typically it's only necessary to read off the first 10 characters of the logging id to get a unique match.

Additional query words: kbimu

Keywords: kbinfo KB278801

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.