Microsoft KB Archive/265070

= XCLN: Error Message Occurs When Attempting to Reply to Or Forward an E-mail Message =

Article ID: 265070

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q265070



SYMPTOMS
In Outlook 97 and Outlook 98, when you attempt to reply to or forward an e-mail message, you may receive the following error message:

Cannot load the template for the item. Please reinstall Microsoft Outlook.



CAUSE
This behavior can occur if the folders or files in the C:\Program Files\Microsoft Office\Office\Headers folder have been moved or deleted.



RESOLUTION
To resolve this issue, copy the C:\Program Files\Microsoft Office\Office\Headers folder from a working machine to the affected machine.

You can also remove and reinstall Outlook to regenerate the Headers folder and its contents, but this is not required if you have access to a functioning Headers folder from another machine.



MORE INFORMATION
This issue can occur when you install an Outlook 97 or Outlook 98 program that has a damaged or missing Headers folder. The issue occurs regardless of the mail message format you use for editing. When this issue occurs, new e-mail messages can still be created. This error message does not occur in Outlook 2000.

Keywords: kbprb KB265070

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