Microsoft KB Archive/276377

= Help Documentation Error for Dial-Up Networking Error: 650 =

Article ID: 276377

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q276377



SYMPTOMS
After you click the Help button on the following error message, you encounter multiple documentation errors in the &quot;Reinstall Dial-Up Networking&quot; step:

Disconnected from name of your connection

Dial-Up Networking was unable to complete the connection.

Error: 650

The computer you're dialing in to cannot establish a Dial-up Networking connection. Your server type setting might be incorrect. To fix this problem, contact your Internet Service Provider, or network administrator.



CAUSE
This problem occurs because the &quot;Reinstall Dial-Up Networking&quot; step contains several documentation errors and incorrect instructions. For example, the &quot;To remove Dial-Up Networking&quot; and &quot;To reinstall Dial-Up Networking&quot; steps instruct you to &quot;open Network properties in Control Panel&quot; instead of using the Add/Remove Programs tool, and the &quot;To remove other Dial-Up Networking files&quot; instructions must be performed in Safe mode because of protected system files.



RESOLUTION
To work around this problem:
 * 1) Do not click the Network properties link in the &quot;To remove Dial-Up Networking&quot; and &quot;To reinstall Dial-Up Networking&quot; steps. Instead, use the Add/Remove Programs tool in Control Panel:
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) Continue to follow the instructions that are provided in Help, but read step 2 before you follow the &quot;To remove other Dial-Up Networking files&quot; steps.
 * 5) Start your computer in Safe mode before you follow the &quot;To remove other Dial-Up Networking files&quot; steps. To start your computer in Safe mode, restart your computer, press and hold down the CTRL key after your computer completes the Power-On Self Test (POST), and then choose Safe Mode from the Startup menu.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbdocerr kbprb KB276377

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