Microsoft KB Archive/308506

= Portuguese/Brazilian Grammar Checker Crashes When You Type &quot;Oriente&quot; =

Article ID: 308506

Article Last Modified on 10/5/2005

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APPLIES TO


 * Microsoft Word 2000 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q308506





SYMPTOMS
When you type the word &quot;oriente&quot; in Word 2002 for Brazilian Portuguese, the grammar checker crashes and you receive the following error message:

AppName: winword.exe AppVer: 10.0.2627.0 ModName: msgr2pb.dll ModVer: 7.0.0.7 Offset: 00068875

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When you type the word &quot;oriente&quot; in Word 2000 for Brazilian Portuguese, the grammar checker crashes and you receive the following error message:

Winword has caused an invalid page fault in module Msgr2pb.dll.



CAUSE
This problem occurs because of a problem in the Word 2000 and Word 2002 grammar checker. The following two versions of this grammar checker are affected:
 * Msgr2pb.dll 7.0.0.6
 * Msgr2pb.dll 7.0.0.7



Word 2002
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Brazilian Portuguese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time  Size    File name ---  16-Oct-2001 17:36 244,224 Msgr2pb.msp 16-Oct-2001 17:39 422,912 Msgr2pb_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:   Date        Time  Version  Size        File name ---  04-Sep-2001 10:53 7.0.0.8  1,155,072   Msgr2pb.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

Word 2000
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Brazilian Portuguese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time      Size     File name ---  08-Oct-2001  18:28     441,856  Msgr2pb.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version  Size       File name ---  04-Sep-2001  10:53  7.0.0.8   1,155,072  Msgr2pb.dll 04-Sep-2001 10:53  7.0.0.8   1,155,072  Msgr2pb.dll_ptb This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kbprb kbpending kbofficexppresp3fix kbhotfixserver KB308506

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