Microsoft KB Archive/208676

= MSPS: Buttons in Call Manager Are Black =

Article ID: 208676

Article Last Modified on 7/4/1999

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APPLIES TO


 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q208676



SYMPTOMS
When you attempt to place a call using the Microsoft Cordless Phone System, the buttons in Microsoft Call Manager may be black.



CAUSE
This behavior can occur if the following conditions are true:


 * Your computer is configured to use a 32-bit color palette.


 * The Advanced Power Management feature on your computer turned off the monitor before you attempted to place the call.



RESOLUTION
To resolve this issue, quit and then restart Microsoft Call Manager.

To prevent this issue from occurring, use either of the following methods.

Reduce the Color Palette
To reduce the color palette:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Display.
 * 3) Click the Settings tab.
 * 4) In the Color Palette or Colors box, click High Color (16 bit).
 * 5) Click OK, and then restart your computer.

Disable Advanced Power Management
To disable Advanced Power Management, use the appropriate method for your operating system.

Microsoft Windows 95

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Power.
 * 3) On the Power tab, click to clear the Allow Windows to manage power use on this computer check box.
 * 4) Click OK, and then close Control Panel.

Microsoft Windows 98

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Power Management.
 * 3) On the Power Schemes tab, click Always On under Power Schemes.
 * 4) In the Turn Off Monitor box, click Never.
 * 5) Click OK, and then close Control Panel.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Cordless Phone System version 1.0.

Additional query words: 1.00 mcps telephone cm dark

Keywords: kbbug kbenv kbpending kbdisplay KB208676

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