Microsoft KB Archive/911829

= You receive an error message when you try to perform any editing tasks, or you must click to enable the compose frame in Outlook Web Access =

Article ID: 911829

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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SYMPTOMS
When you access Microsoft Outlook Web Access by using Microsoft Internet Explorer 6 or a later version of Internet Explorer, you experience one of the following symptoms.

Symptom 1

On a computer that is running Microsoft Windows Vista, you cannot perform any editing tasks that you typically expect to perform. For example, you cannot perform the following tasks:
 * Compose a new e-mail message
 * Reply to an e-mail message
 * Create a new contact, task, note, journal entry, or appointment
 * Change any configuration in the Outlook Web Access options folder

Additionally, you may receive an error message when you try to perform these tasks.

Symptom 2

On a computer on which you have installed update 912945, you must first click one time in the compose frame in Outlook Web Access before you edit text. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

912945 Internet Explorer ActiveX update

Symptom 3 On a computer on which you have installed security update 912812 that is described in security bulletin MS06-013, you must first click one time in the compose frame in Outlook Web Access to activate the edit control.



CAUSE
Symptom 1

This behavior occurs because Windows Vista no longer includes support for the ActiveX control that is used for HTML editing in Outlook Web Access.

Symptom 2

Update 912945 requires that you click one time in an ActiveX control to enable the control in Internet Explorer 6.

Symptom 3

Security update 912812 requires that you click one time in an ActiveX control to enable the control in Internet Explorer 6.



RESOLUTION
This Microsoft Exchange Server hotfix resolves the three issues that are mentioned in the &quot;Symptoms&quot; section. This hotfix enables a new editor for Internet Explorer. The new editor uses an Internet Explorer &quot;iframe&quot; instead of an ActiveX control. After you apply hotfix 911829, you are not required to first click in the compose frame in Outlook Web Access before you edit text.

Important For this resolution to work, you must apply the hotfix to both the front-end server and to the back-end server.

Hotfix information
The following file is available for download from the Microsoft Download Center:

Download the Exchange2003-KB911829-x86-ENU.exe package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
The following list contains prerequisites for the hotfix:
 * Microsoft Exchange 2000 Server Service Pack 3 (SP3)
 * The latest Microsoft Exchange 2000 Server Post-Service Pack 3 rollup package

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement
The IIS Admin Service and all dependant services are automatically stopped and then restarted when you install this hotfix package.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Several design changes are introduced in Windows Vista that are based on the Microsoft Secure Windows Initiative program. The version of Internet Explorer that is bundled with Windows Vista helps protect users from dangerous Web sites. Additionally, this version of Internet Explorer runs with limited user rights even if the user is logged on as a member of the local administrators group. The new editor that is introduced in this version of Internet Explorer complements this design change. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Additional query words: OWA

Keywords: atdownload atdownload kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug kbpubtypekc KB911829

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