Microsoft KB Archive/234916

= SMS: Internal Error in Admin Console When Refreshing Pkg. Status =

Article ID: 234916

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q234916



SYMPTOMS
On sites with a large number of packages, the Microsoft Management Console (MMC) Administrator Console may display a message box titled "Internal Error" when you attempt to open or refresh one of the nodes under Package Status. The message box text is:

An error occurred during your last operation. Please shut down the Systems Management Server Administrator's Console and restart it. For debugging information, press the More Information button.

The message box may take a long time to come up. If you press the More Information button on the message box, it usually looks like the following:   _com_error exception in MMC Admin UI!

Description: Factory Enumeration Failure HRESULT: 0xEEEE0001 File:   E:\OPAL\mmcadminui\Support\SMS_NMGR\NMGR_NodeData.cpp Line:   221 <><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>  Description: XXXXX In the text above, XXXXX is usually something like:   SQL Err>> DBProcess is DEAD or not enabled. SQL Err>> Invalid operator for datatype op: UNKNOWN TOKEN Or some other text indicating that there is a problem with the SQL Server.

Other symptoms include an access violation (AV) in SQL Server. Additionally, the connection between the SMS Provider and SQL Server may stop responding. The SMS Provider will time out in about 10 minutes. When this happens, the Package Status nodes in the MMC Administrator Console will show the hourglass and appear to have stopped responding until the "Internal Error" message box comes up.



WORKAROUND
To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 1.



MORE INFORMATION
Additional query words: prodsms hang hangs hung admin timout

Keywords: kbqfe kbhotfixserver kbbug kbfix kbsmsadmin KB234916

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