Microsoft KB Archive/330638

= You cannot put your computer on standby or hibernate after you install Microsoft Windows XP Service Pack 1 =

Article ID: 330638

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q330638





SYMPTOMS
After you apply Microsoft Windows XP Service Pack 1, you may notice that you cannot put your computer on standby or hibernate. You may also receive the following message on your screen:

ATI WDMTV Tuner device is preventing the machine from entering standby/hibernate. Please close all applications and try again. If the problem persists, you may need to update this driver.



CAUSE
This problem is caused by an issue with the Stream.sys driver that is included in Windows XP Service Pack 1 (SP1). A computer that has the All-In-Wonder RADEON 7500 TV tuner device may face this problem.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfix.

File information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

Date         Time    Version           Size     File name -- 17-Oct-2002  09:09   5.1.2600.1133     44,416   Stream.sys

Windows XP, 64-bit edition

Date         Time    Version          Size      File name --- 17-Oct-2002  09:09   5.1.2600.1133    154,112   Stream.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbprb KB330638

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