Microsoft KB Archive/177265

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Article ID: Q177265

The information in this article applies to:
 * Microsoft Transaction Server 1.0

SUMMARY
This article outlines support options available for Microsoft Transaction Server (MTS). The article is a duplicate of the following article in the CUSTSERV rollup database:

Q161127 How to Screen Transaction Server

Product Description
Transaction Server (code name: Viper) is a server technology that integrates ActiveX component software with mission-critical transaction processing. It enables the wide-scale deployment of Windows NT Server as an application platform in the Enterprise and Web server markets.

Product Availability
The RTM product became available and shipped standalone in December 1996, and will also come with Visual Basic 5.0 EE, Visual ++C 5.0 EE and Visual Studio. Since RTM, it has been decided that Transaction Server will be a "free" product that is part of Windows NT. It will be bundled with NTSEE and is available for download from the Web.

Product Cluster
ENTERPRISE

Call Handling
Premier: Live transfer to the SQL Server queue x81231

Priority:

Callback -- Create a Compass case and dispatch to the Transaction Server queue.

Standard (packaged with Visual Studio, Visual Basic 5.0 Enterprise):

Create a Compass case and dispatch to the Transaction Server queue. Never code cases from the development edition as SEV: A.

Special Note Regarding Pay Per Incident Support
NOTE: Pay Per Incident support is charged at the Business System rate, regardless of whether the customer has a production issue or a development issue.

DSN
No standard support line. Priority Developer: 800-936-4900 Priority Enterprise: 800-936-4900 Premier: 800-936-3100

Transfer Codes/Compass Queues
Priority Enterprise issues: Transaction Server Premier Enterprise issues: x81231 Product Selected: NT Server 4.0

Workbench Transfer Paths
All Priority issues are callback. Premier Enterprise issues: SQL SVR PRE

Buzzword
Viper

Additional query words: kbdsd

Keywords         : vbwin Version          : winnt:1.0 Platform         : winnt Issue type       : kbhowto
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