Microsoft KB Archive/224155

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Err Msg: "Unable to Create RNA Phonebook Entry"

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Q224155

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The information in this article applies to:


 * Microsoft Windows 95
 * Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5

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SYMPTOMS
When you attempt to install the Pacific Bell Internet dialing software, you may receive the following error message:

Unable to create RNA phonebook entry.

CAUSE
This behavior can occur for either of the following reasons:


 * The Dial-Up Networking component is not installed.
 * There are no connectoids in the Dial-Up Networking folder.

RESOLUTION
To install Dial-Up Networking:


 * 1) Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
 * 2) On the Windows Setup tab, click Communications (be sure to click the word Communications, not the check box next to the word).
 * 3) Click Details, and then click to select the Dial-Up Networking check box.
 * 4) Click OK, click OK, and then click Yes, when you are prompted to restart your computer.
 * 5) After the computer restarts, reinstall the Pacific Bell Internet software.

To set up a dial-up connectoid in the Dial-Up Networking folder:


 * 1) Double-click My Computer, double-click the Dial-Up Networking folder, and then double-click Make New Connection.
 * 2) In the Type a name for the computer you are dialing box, type Test.
 * 3) Make sure your modem is selected in the Select a modem box, and then click Next.
 * 4) In the Area code box, type nnn, where nnn is your area code.
 * 5) In the Telephone number box, type nnn-nnnn, where nnn-nnnn is the telephone number.
 * 6) Click Next, and then click Finish.
 * 7) If you are prompted to install a dial-up adapter, click OK.
 * 8) If you are prompted to restart your computer, click Yes.
 * 9) After the computer restarts (or the Make New Connection wizard is finished), reinstall the Pacific Bell Internet software.

Additional query words: PacBell

Keywords :

Issue type : kbprb

Technology : kbWin95search kbOPKSearch kbWin95 kbWin95OPKOSR25 kbWin95OPKOSR210