Microsoft KB Archive/828535

= &quot;ErrNo: C7FF1004&quot; Error Message and Event ID 481 Is Logged When You Use the Msdmback.vbs Tool to Back Up SharePoint Portal Server =

Article ID: 828535

Article Last Modified on 11/24/2006

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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SYMPTOMS
When you use the Msdmback.vbs tool to back up Microsoft SharePoint Portal Server 2001, the backup operation does not complete successfully. The following error message is logged to the backup log file:

ErrNo: C7FF1004

Desc: Automation error

Additionally, event ID error messages that are similar to the following messages are logged to the application event log: Type: Error

Source: ESE

Category: General

Event ID: 481

Description:

Information Store (864) An attempt to read from the file &quot;C:\Program Files\SharePoint Portal Server\Data\Web Storage System\wss.stm&quot; at offset 0 (0x0000000000000000) for 65536 (0x00010000) bytes failed with system error 87 (0x00000057): &quot; The parameter is incorrect.&quot;. The read operation will fail with error -1003 (0xfffffc15). If this error persists then the file may be damaged and may need to be restored from a previous backup. For more information, click http://search.support.microsoft.com/search/?adv=1.

Type: Error

Source: ESE

Category: Logging/Recovery

Event ID: 217

Description:

Information Store (864) SharePoint Portal Server Group: Error (-1003) during backup of a database (file C:\Program Files\SharePoint Portal Server\Data\Web Storage System\wss.stm). The database will be unable to restore.

Type: Error

Source: ESE

Category: Logging/Recovery

Event ID: 215

Description:

Information Store (864) SharePoint Portal Server Group: The backup has been stopped because it was halted by the client or the connection with the client failed.

Type: Error

Source: Microsoft Search

Category: Gatherer

Event ID: 3076

Description:

An error occurred during backup of the application. You may be unable to restore from the backup image.

Context: SharePointPortalServer Application



CAUSE
This issue may occur if TCP/IP filtering is enabled on the server. For example, this issue may occur if you enable TCP/IP filtering with the following configuration:
 * You permit the use of only the following TCP ports:
 * 25
 * 80
 * 135
 * 139
 * 443
 * 445
 * 3389
 * You permit the use of all User Datagram Protocol (UDP) ports
 * You permit the use of all Internet Protocol (IP) protocols.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size    File name --   22-Sep-2003  21:24  6.5.6920.0        301,568  Eseback2.dll 22-Sep-2003 21:24  6.5.6920.0        250,880  Esebcli2.dll Note Because of file dependencies, this update requires SharePoint Portal Server 2001 Service Pack 2a (SP2a).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.



MORE INFORMATION
For additional information about how to use the Msdmback.vbs tool to back up SharePoint Portal Server, click the following article number to view the article in the Microsoft Knowledge Base:

281413 How to Back Up a SharePoint Portal Server

Additional query words: sps

Keywords: kbshareptportalsvr2001sp3fix kbqfe kbshareptportalsvr2001presp2fix kbfix kbbug KB828535

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