Microsoft KB Archive/216345

= Error During SSD 2.10 or Earlier Installation on Windows NT 4.0 Service Pack 4 =

Article ID: 216345

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q216345



SYMPTOMS
If the Compaq SSD 2.10 is installed on a computer running Windows NT 4.0 with Service Pack 4 installed, the following error may appear:

Installed Service Pack - The Service Pack installed on the system is not currently supported on this version of setup. Please consult the help file for more details.

This error will only occur if either of the following options are selected during the SSD installation:


 * HAL and Kernel Upgrade/Downgrade
 * HAL Recovery Option



CAUSE
This error occurs because version 2.10 and earlier versions of the Compaq SSD are not aware of Microsoft's Service Pack 4 for Windows NT. Therefore, to complete the procedure correctly, HAL and Kernel Upgrade/Downgrade and the HAL Recovery Option must be performed manually.



RESOLUTION
Compaq is aware of this issue and has posted a workaround solution on its support Web site at the following URL:

http://www.compaq.com/support/techpubs/customer_advisories/em981202_cw02_1.html

For additional information about upgrading the Windows NT HAL and Kernel when going from a uniprocessor to a multiprocessor computer, please see the following article(s) in the Microsoft Knowledge Base:

156358 How to Manually Add Support for a Second Processor



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: sp4 ssd upgrade nt 4.0

Keywords: kbprb KB216345

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