Microsoft KB Archive/268744

= XCLN: Problems With Attachments on a Terminal Server Computer When You Apply Outlook 2000 SR-1 =

Article ID: 268744

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q268744



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
After you apply Service Release 1 (SR-1) to Outlook running on a Terminal Server computer, Outlook may stop responding or the user may receive the following error message when they attempt to open, insert, or save attachments:

Can't create file:. Right click the folder you want to create the file in, and then click Properties in the shortcut menu to check your permissions for the folder.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, log on as the user that is experiencing the problem and modify the following registry key so that it points to the user's home folder instead of the C:\MyFolder\Temp folder: 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\MICROSOFT\Office\9.0\Outlook\SECURITY\OutlookSecureTempFolder

Keywords: kbprb KB268744

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