Microsoft KB Archive/155545

= XGEN: First Customer Contact Form for Exchange =

Article ID: 155545

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition

-



This article was previously published under Q155545



SUMMARY
Please use the checklist in this article to collect information about your system before calling Microsoft Enterprise Technical Support. You will be able to work more effectively with a Microsoft support professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

           MICROSOFT EXCHANGE SERVER PROBLEM REPORT FORM

Machine Type (brand): ______________________________________________ CPU/Speed: _____ Memory: _______ Hard disk size/free space: _________________________ Network Card Brand:_________________________________

Network Type:   Ethernet   Token Ring    FDDI    ATM   FAST ETHERNET

NT Server version: _________________________________________________

Platform: Intel 486/Pentium/Pentium Pro  DEC Alpha   PowerPC   MIPS

Number of Processors: ______________________________________________

Note: For Compaq servers, please note the Server System Diagnostics (SSD) level.

NT Service Packs Installed: ________________________________________

Exchange Server version: ___________________________________________

Exchange Service Packs Installed: __________________________________

Server Protocol(s): ________________________________________________

Client Protocol(s): ________________________________________________

Client:  MS-DOS    Windows    Windows NT    Windows 95    Macintosh

(REQUIRED) Exchange configuration: Is the problem server a PDC, BDC or a member server? _____________ Number of servers on this site: _________ Number of sites: __________ Connectors configured on the problem server(s) :____________ NT Topology (i.e. trust relationships; List all that are relavent)

NT components installed on the problem server (Wins, DHCP, RAS, etc...):

Software Installed on problem server (SQL, IIS, SNA, etc...):

Has this ever worked? YES  NO

Are there any Exchange QFE fixes installed?

Backup, How current?

What has changed, if known?

List All Error Messages Reported (Event Logs, Pop-up's)

Detailed Description of the Problem

List Any Troubleshooting Steps Already Taken

Customer Impact: Low Medium  High

NOTE: Attach any available logs or performance monitor data.

Additional query words: FCC XGEN XFOR XADM XCLN XCON

Keywords: kbother KB155545

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.