Microsoft KB Archive/309112

= Outlook Body Part Handling Strips Carriage Returns from Messages Incoming from AUTODIN =

Article ID: 309112

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q309112



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
A message appears as a single line when you open it.



CAUSE
Microsoft Outlook body part handling strips carriage returns from messages that are incoming from the AUTODIN Messaging System.

By default, the rich edit feature converts a CR_CR_LF sequence into a space. As a result, the formatting information for the lines is lost when Outlook opens these messages.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

To resolve this issue, apply the hotfix and add a new registry entry (the registry entry is described later in this article).

The English version of this fix should have the following file attributes or later:   Date        Time               Size        File name -  14-Nov-2001  03:27p           2,636,288     Outlook.msp 14-Nov-2001 03:33p           7,717,888     Outlook_admin.msp 06-Jul-2001 10:11a               2,882     Readme.txt

How to Implement the Fix
To enable this fix, modify the registry as follows.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Quit Outlook. Apply the fix that is described in the &quot;Resolution&quot; section of this article. Start Registry Editor (Regedt32.exe). Locate the following key in the registry:

HKEY_LOCAL_MACHINE\software\microsoft\office\9.0\outlook\options\Mail

 On the Edit menu, click Add Value, and then add the following information:

Value Name: AutodinCR

Data Type: REG_DWORD

Value: 0x0, 0x1

Default: 0x0 (not in registry by default)

This parameter controls the behavior of the Rich edit feature that is used by Outlook. Set this parameter to 1 to enable the fix.</li> Click OK, and then quit Registry Editor.</li> Start Outlook.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug kbfix kbqfe kbhotfixserver KB309112

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