Microsoft KB Archive/194344

= Multimedia: Hangs While Updating Files or Program Does Not Start =

Article ID: 194344

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Bookshelf 99 Standard Edition
 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Virtual Globe 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q194344



SYMPTOMS
When you install any of the programs listed earlier in this article, your computer may stop responding (hang) when the following message is displayed:

Please wait while Setup updates your computer...

In addition, when you attempt to start Encarta Virtual Globe 99, you may see the product's logo (splash) screen, but the program does not continue to load after this screen disappears.



CAUSE
This behavior can occur if your computer is using real mode (16-bit) drivers to access your CD-ROM drive, or if the CD-ROM drive is operating in MS-DOS Compatibility mode.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.

Determine if You Are Using Protected Mode CD-ROM Drivers
To determine if you are using protected mode (32-bit) CD-ROM drivers, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then verify that the File System entry is 32-bit. If the File System entry is Some drives are using MS-DOS compatibility, you may be using real mode (16-bit) CD-ROM drivers. Contact the manufacturer of your CD-ROM drive to obtain protected mode drivers for your CD-ROM drive.

NOTE: Encarta Virtual Globe does not start if you are using real mode drivers to access your CD-ROM drive. To start Encarta Virtual Globe, you must obtain protected mode (32-bit) CD-ROM drivers.

If the issue continues to occur, proceed to the next method.

Force Axdist.exe and Sw61inst.exe to Quit

 * 1) Insert the programs CD-ROM into the CD-ROM drive, and then follow the instructions on the screen to start the installation process.
 * 2) When your computer stops responding (you may hear a system beep), press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 3) Click one of the following entries in the Close Program dialog box:


 * 1) * Axdist
 * 2) * Sw61inst
 * 3) Click End Task.
 * 4) The Setup program should now continue. Repeat steps 2-4 if the computer stops responding again.
 * 5) When the Setup program is finished, follow the instructions in the "Install Sw61inst Separately" section later in this article.

Install Sw61inst Separately
 Click Start, and then click Run. In the Open box, type the following line, and then click OK:



where is the drive letter of the CD-ROM drive. Double-click Sw61inst.exe.

NOTE: If you receive the following error message

Error registering the OCX

C:\Windows\System\Macromed\Director\SwDir.dll

follow the instructions in the "Run the Axdist Installer" section later in this article.

Run the Axdist Installer
 Click Start, and then click Run. In the Open box, type the following line, and then click OK:



where is the drive letter of the CD-ROM drive.</li> Double-click Axdist.exe.</li> Repeat the steps in the "Install Sw61inst Separately" section earlier in this article.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
The programs listed earlier in this article do not run properly with real mode (16-bit) CD-ROM drivers. These programs require native Microsoft Windows 95/98 or Microsoft Windows NT CD-ROM drivers.

Axdist.exe installs the following files on your hard disk:


 * Wininet.dll
 * Inloader.dll
 * Schannel.dll
 * Urlmon.dll
 * Hlink.dll
 * Hlinkprx.dll
 * Oleaut32.dll
 * Stdole2.tlb

For additional information about this file, please see the following article in the Microsoft Knowledge Base:

159891 Readme.txt for the ActiveX SDK

Additional query words: multi-media bs99 ee99 evg crash freeze

Keywords: kbenv kberrmsg kbfaq kbprb kbsetup KB194344

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