Microsoft KB Archive/814093

= ACC2000: Access Quits Unexpectedly When Viewing Report Preview =

Article ID: 814093

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Access 2000 Standard Edition

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SYMPTOMS
When you view a report preview window, Access 2000 may quit unexpectedly.



CAUSE
This problem may occur if you view the report preview by using a computer that uses a different DEVMODE dmDriverExtra printer driver than was used by the computer that created the report.

For example, this problem may occur if you do the following:
 * 1) Install a printer that uses a DEVMODE dmDriverExtra printer driver, and then set the printer as the default printer.
 * 2) Create the report by using Access 2000.
 * 3) Install a different printer that uses a different DEVMODE dmDriverExtra printer driver, and then set that printer as the default printer.
 * 4) View the report by using Access 2000.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix should have the following file attributes or later:  Client Patch Date        Time     Size      File name -  02-Jul-2003  19:15   1,103,872  Msaccessop.msp

Admin Patch Date        Time     Size       File name --  02-Jul-2003  19:41    2,636,800  Msaccessff.msp This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: KB3HR1

