Microsoft KB Archive/909578

= FIX: The IIS process that represents Commerce Server 2002 may stop responding when you call the GetProfileByKey method =

Article ID: 909578

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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SYMPTOMS
When you call the GetProfileByKey method in Microsoft Commerce Server 2002, the Microsoft Internet Information Services (IIS) process that represents Commerce Server 2002 may stop responding. Additionally, the user requests to the profile services fail. These profile services include may authentication and registration.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you must restart IIS after you apply this hotfix. To do this, click Start, click Run, type iisreset, and then click OK.

Hotfix replacement information
This hotfix replaces the hotfix that is described in Microsoft Knowledge Base article 901204.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the GetProfileByKey method, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn2.microsoft.com/en-us/library/aa483195.aspx

Keywords: kbfix kbbug kbhotfixserver kbqfe kbcommserv2002presp4fix kbpubtypekc KB909578

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