Microsoft KB Archive/916910

= Error message when you start a game: &quot;INSB7.tmp ordinal 6778 not found in MFC42.dll&quot; =

Article ID: 916910

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Flight Simulator X Deluxe
 * Microsoft Flight Simulator X Standard
 * Microsoft Age of Empires III
 * Microsoft Age of Empires III : The WarChiefs
 * Microsoft Zoo Tycoon 2

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SYMPTOMS
When you try to start one of the games that are listed in the &quot;Applies To&quot; section, you receive an error message that resembles the following:

INSB7.tmp ordinal 6778 not found in MFC42.dll



CAUSE
This issue occurs when one of the following conditions is true:
 * Files in the Temp folder are causing a conflict.
 * The game files that are installed have been corrupted.



RESOLUTION
To resolve this issue in Microsoft Windows 98 or in Microsoft Windows XP, follow these steps:
 * 1) Close all the programs that are running, and then restart the computer.
 * 2) Click Start, click Run, type %temp%, and then click OK.
 * 3) On the Edit menu, click Select All.
 * 4) On the File menu, click Delete.
 * 5) When you are prompted to confirm the deletion, click Yes.
 * 6) Try to start the game. If you receive the error message that is mentioned in the &quot;Symptoms&quot; section, remove the game and then reinstall the game.

To resolve this issue in Windows Vista, follow these steps:
 * 1) Close all the programs that are running, and then restart the computer.
 * 2) Click Startvistastartbutton.jpg], type %temp% in the Start Search box, and then click Temp in the Programs list.
 * 3) On the Edit menu, click Select All.
 * 4) On the File menu, click Delete.
 * 5) When you are prompted to confirm the deletion, click Yes.
 * 6) Try to start the game. If you receive the error message that is mentioned in the &quot;Symptoms&quot; section, remove the game and then reinstall the game.

Additional query words: ins2B.tmp temporary

Keywords: kberrmsg kbprb KB916910

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