Microsoft KB Archive/322263

= XCCC: &quot;HTTP 404 - File Not Found&quot; Error When You Click Help in Outlook Web Access =

Article ID: 322263

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 2000 Service Pack 3

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This article was previously published under Q322263





SYMPTOMS
When you log on to an Exchange 2000 Server-based computer by using Microsoft Outlook Web Access (OWA), and then click Help in the OWA client, you may receive the following error message:

The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please try the following:
 * If you typed the page address in the Address bar, make sure that it is spelled correctly.
 * Open the file:// home page, and then look for links to the information that you want.
 * Click the Back button to try another link.

HTTP 404 - File not found

Internet Information Services



CAUSE
This behavior may occur if both of the following conditions exist:
 * You configure the Microsoft Internet Explorer language options to use the Danish [da] language.
 * You log on to an Exchange 2000 Server-based computer that is upgraded to Exchange 2000 Server Service Pack 3 (SP3).



RESOLUTION
To resolve this problem, install the Danish OWA Help files from the Exchange 2000 Server SP3 CD-ROM:  Use Windows Explorer to open the following folder on the Exchange 2000 Server SP3 CD-ROM:



 Double-click the Owahelpdan.msi file.



WORKAROUND
To work around this problem, temporarily change the Internet Explorer language options to use the English language:  On the client computer, start Internet Explorer. On the Tools menu, click Internet Options, and then click Languages. If English (United States) [en-us] is not displayed in the Language box, click Add, click English (United States) [en-us], and then click OK.</li> In the Language box, click English (United States) [en-us], click Move Up, click OK, and then click OK.</li> Log on to the Exchange 2000 Server-based computer by using OWA.</li> Click Help to view the OWA Help file in the English language.</li> When you are finished viewing the help files, restore the Danish language settings in Internet Explorer:  On the Tools menu, click Internet Options, and then click Languages.</li> Click Danish [da], click Move Up, click OK, and then click OK.</li> Click the Refresh button on the Internet Explorer toolbar (or press F5) to refresh the browser window and restore the Danish language.</li></ol> </li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbenv kberrmsg kbui KB322263

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