Microsoft KB Archive/818538

= FIX: A Commerce Server Application That Uses ASP.NET May Stop Responding or Quit Unexpectedly =

Article ID: 818538

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Service Pack 1
 * Microsoft Commerce Server 2002 Standard Edition

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SYMPTOMS
Microsoft Commerce Server 2002 applications that use Microsoft ASP.NET may stop responding (hang) or quit unexpectedly (crash) if the ASP.NET worker process is recycled.



CAUSE
This problem may occur if you use the Microsoft Win32 API TerminateProcess function to end the worker process. In this case, a DLL_PROCESS_DETACH call to DllMain does not occur. The Commerce Server Data Warehouse debugging functions must have a DLL_PROCESS_DETACH call to DllMain to keep track of the monitored process.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The P1 version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name --  06-May-2003  23:16  4.5.3052.0  2,505,041  Csdwctlg.dll 06-May-2003 23:16  4.5.3052.0    618,832  Csdwsrvrdll.dll 06-May-2003 23:16  4.5.3052.0  1,109,789  Csdwutil.dll 06-May-2003 23:17  4.5.3052.0  1,003,768  Csoledbprovider.dll 06-May-2003 23:17  4.5.3052.0    113,058  Dsdb3.dll 06-May-2003 23:18  4.5.3052.0    398,924  Mscsups.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: hang crash AV

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbcommserv2002presp2fix kbfix kbbug KB818538

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