Microsoft KB Archive/169863

= PRB: Error Logging into the Anomaly Tracking System =

Article ID: 169863

Article Last Modified on 12/11/1999

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APPLIES TO


 * Microsoft Visual FoxPro 5.0a

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This article was previously published under Q169863



SYMPTOMS
When a user tries to log into the Anomaly Tracking System they receive the following error message:

Could not log in user with current Id and password.

Please reenter user information.



CAUSE
Each user must be set up by the Anomaly Tracking Administrator before they can log into the system.



RESOLUTION
Log into the "Anomaly Tracking System" using the Admin ID and the Admin password. If these values have not been changed, the Admin ID is "Admin" and the Admin password is "Admin" (both values are without the double quote marks). After you have logged in as the "Admin," go to Tools menu option and select "User Maintenance." Add the user's name, login ID, and password and then attempt to log in as the new user.



STATUS
This behavior is by design.



MORE INFORMATION
Attempt to log into the Anomaly tracking system by clicking on your short- cut icon or by clicking on the Ats.exe file in the "\Program Files\DevStudio\Anomaly Tracking System" folder. Attempt to log in as a user who has not been setup by the Admin.

The following error message appears:

Could not log in user with current Id and password.

Please reenter user information."

NOTE: If the above error message does not appear, it could be that the user information already exists.

Keywords: kberrmsg kbprb KB169863

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