Microsoft KB Archive/273255

= Error message occurs when moving a mailbox from Exchange 5.5 to Exchange 2000 =

Article ID: 273255

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q273255





SYMPTOMS
When you try to move a mailbox from an Exchange Server 5.5-based computer to a server that is running Exchange 2000 Server, you may receive the following error message:

The information store could not be opened. The logon to the Microsoft Exchange Server computer failed.

MAPI 1.0

ID no: 80040111-0286-00000000

In the application event log, the following event may be reported:

Event Type: Error

Event Source: MSExchangeAdmin

Event Category: Move Mailbox

Event ID: 1008

Description:

Unable to move mailbox 'MailboxName'. Error: The information store could not be opened. The logon to the Microsoft Exchange Server computer failed. MAPI 1.0

ID no: 80040111-0286-00000000



CAUSE
This issue can occur if Exchange Server 5.5 is running on a Microsoft Windows 2000 domain controller that is acting as a global catalog server. You cannot install Exchange Server 5.5 onto a Windows 2000 global catalog server if Exchange 2000 is introduced on any server in the forest.



WORKAROUND
To resolve this issue, move the global catalog server from the Exchange Server 5.5-based computer to another domain controller in the same domain:
 * 1) Bring up another domain controller in this domain.
 * 2) Start the Active Directory Sites and Services snap-in and navigate to Sites\ \Servers\ \NTDS Settings.
 * 3) Right-click the setting, and then click Properties.
 * 4) Click the General tab, and then click to select the Global catalog check box to assign the role of global catalog to this server.
 * 5) Allow sufficient time for the account and schema information to be replicated to the new global catalog server.
 * 6) Restart this server.
 * 7) On the computer that is running Exchange Server 5.5, start the Active Directory Sites and Services snap-in and navigate to Sites\ \Servers\ \NTDS Settings.
 * 8) Right-click the setting, and then click Properties.
 * 9) Click the General tab, and then click to clear the Global catalog check box.
 * 10) Restart the Exchange Server 5.5-based computer.

Additional query words: exch2kp2w XADM

Keywords: kberrmsg kbprb KB273255

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