Microsoft KB Archive/909445

= Error message when you start a Terminal Services session on a Windows Server 2003-based computer: &quot;STOP: 0x00000050 (0xffffffe8, 0x00000001, 0x8083fb88, 0x00000000)&quot; =

Article ID: 909445

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you try to start a Terminal Services session on a Microsoft Windows Server 2003-based computer, you may receive an error message that resembles the following:

STOP: 0x00000050 (0xffffffe8, 0x00000001, 0x8083fb88, 0x00000000)



CAUSE
This issue occurs because of a race condition that occurs in the Win32k.sys program. The race condition occurs when you use Cisco Security Agent (Csauser.dll) and try to start a Terminal Services session.



RESOLUTION
To resolve this issue, contact Cisco to obtain a fix for the issue.

For information about how to contact Cisco, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
To work around this issue, remove Cisco Security Agent from the computer.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbtshoot KB909445

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