Microsoft KB Archive/942545

= The buttons on the Microsoft Dynamics CRM toolbar stop responding, or the menus on the Microsoft Dynamics CRM menu bar stop responding in Microsoft Dynamics CRM 3.0 laptop client for Outlook =

Article ID: 942545

Article Last Modified on 11/2/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
In Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook, you run the Go Online process, or you run the Go Offline process. After you do this, the buttons on the Microsoft Dynamics CRM toolbar stop responding. Or, the menus on the Microsoft Dynamics CRM menu bar stop responding.

This problem occurs if you add an external command to the Microsoft Dynamics CRM menu bar.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 update rollup that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM laptop client for Outlook.

Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB942545$\Spuninst folder.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
When this problem occurs, you may receive the following error message in the Microsoft Dynamics CRM platform trace:

Process:OUTLOOK |Thread:3772 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCommandBarModifier::GetControlKey File:

c:\src\v3ur2\src\application\outlook\v3caddin\commandbarmodifier.cpp Line: 822

>hr = 0x80004005

[2007-09-13 16:27:56.666] Process:OUTLOOK |Thread:3772 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCommandBarModifier::AddEventHandler File:

c:\src\v3ur2\src\application\outlook\v3caddin\commandbarmodifier.cpp Line: 667

>hr = 0x80004005

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB942545

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