Microsoft KB Archive/275701

= Your Computer May Stop Responding When Norton AntiVirus Scans the Boot Record =

PSS ID Number: 275701

Article Last Modified on 11/20/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server SP1
 * Microsoft Windows 2000 Advanced Server SP1
 * Microsoft Windows 2000 Professional SP1

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This article was previously published under Q275701



SYMPTOMS
When Norton AntiVirus 2000 scans the boot record on your Windows 2000-based computer, your computer may stop responding (hang).



CAUSE
This behavior can occur when the virus definitions for your Norton AntiVirus software is not current.



RESOLUTION
To resolve this behavior, install the current virus definitions for your Norton AntiVirus software.



MORE INFORMATION
For additional information about this behavior, view to the Symantec document ID 2000071710274306 on the following Symantec Web site:

http://www.symantec.com/techsupp/index.html

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Additional query words: anti virus

Keywords: kbenv kbprb kbsetup w2000setup KB275701

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbWin2000AdvServSP1 kbwin2000Pro kbwin2000ProSearch kbWin2000ProSP1 kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbwin2000ServSP1 kbWinAdvServSearch

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