Microsoft KB Archive/83540

= Mac Fax: FaxGate Rasterization Problems =

Article ID: 83540

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for AppleTalk Networks 2.0b
 * Microsoft Mail for Appletalk Networks 3.0

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This article was previously published under Q83540



SYMPTOMS
When using the Microsoft Mail for AppleTalk Networks Gateway to Fax and System 6.0x, free System heap memory (the memory allocated to the System) on the server may cause some problems. If the heap does not provide enough extra memory for the BackRas INIT to convert a document to fax format, error messages will be sent to the Network Manager and the document will be returned to the sender.

Error number -108, -3005, -3019 or -3020 may be generated, but each error indicates the same problem.



RESOLUTION
When you use a heap sizing utility, the System heap memory can be expanded to allow rasterization to be completed. In general, the more System memory available, the faster a document can be rasterized. Some common heap utilities are HeapFixer, HeapTool and BootMan.

Increasing the amount of memory allotted to Mail for AppleTalk Networks does not correct this problem.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 2.0 2.00 2.0a 2.00a 2.0b 2.00b 3.00 faxgate

Keywords: KB83540

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