Microsoft KB Archive/930565

= Error message when you connect to the SoftGrid Management Web Service from the SoftGrid Management Console: &quot;Error code: 0000C800&quot; =

Article ID: 930565

Article Last Modified on 3/8/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you connect to the Microsoft SoftGrid Management Web Service from the SoftGrid Management Console, you receive the following error message:

Unexpected error occurred.

Please report the following error code to your system administrator.

Error code: 0000C800



RESOLUTION
To troubleshoot this problem, follow these steps:  Verify that the SoftGrid Management Console version and the SoftGrid Management Web Service version are the same. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

931007 How to check the version of the SoftGrid Management Web Service

931009 How to check the version of the SoftGrid Management Console

  Verify that the SoftGrid Management Web Service is functioning correctly. To do this, type the following command in a standard Web browser:

http:// /SoftGridManagement/Authorization.rem?wsdl

If the SoftGrid Management Web Service is functioning correctly, text that resembles the following is displayed: System.NullreferenceException: Object reference not set to an instance of an object. at System.runtime.Remoting. ...  If the SoftGrid Management Web Service is not functioning correctly, you will receive an error.  Verify that the port that is specified in the Connect to SoftGrid System dialog box is the SoftGrid Management Web Service port. Verify that the SoftGrid Management Web Service server can connect to the database. To do this, follow these steps on the SoftGrid Management Web Service server:  Locate the &quot;%ProgramFiles%\Softricity\SoftGrid Management Service&quot; folder. Right-click SftMgmt.udl, and then click Properties. Click the Connection tab.</li> Click Test Connection to validate the connection.</li> If the test fails, verify that the following information that is entered on the Connection tab is correct: <ul> Server name</li> User name</li> Password</li> Database name</li></ul>

Change any incorrect information, click OK, and then stop and restart the SoftGrid Management Web Service.</li></ol> </li> If the information that is entered on the Connection tab is correct, use the PING command to verify that the SoftGrid Management Web Service server can communicate with the database server.</li> Verify that the database service is started. For example, make sure that the MSSQLSERVER service is started.</li> If you are running Microsoft Windows 2000 Server and if the Microsoft .NET Framework was installed before Internet Information Services (IIS) was installed, follow these steps to register the .NET Framework with IIS: <ol style="list-style-type: lower-alpha;"> At a command prompt, move to the %systemroot%\Microsoft.NET\Framework\ folder.</li> Type aspnet_regiis.exe /i, and then press ENTER.</li></ol> </li> Verify that the ASP.NET worker process account has Read permissions for the SftMgmt.udl file and for the SftReporting.udl file. The following table lists the ASP.NET worker process account names for various scenarios.

To verify the permissions for the ASP.NET worker process account, follow these steps on the SoftGrid Management Web Service server: <ol style="list-style-type: lower-alpha;"> Locate the &quot;%ProgramFiles%\Softricity\SoftGrid Management Service&quot; folder.</li> Right-click SftMgmt.udl, and then click Properties.</li> Click the Security tab.</li> <li>Add the appropriate ASP.NET worker process account, and then assign Read permissions to the account.</li> <li>Click OK.</li> <li>Locate the &quot;%programfiles%\Softricity\SoftGrid Reporting Service&quot; folder.</li> <li>Right-click SftReporting.udl, and then click Properties.</li> <li>Click the Security tab.</li> <li>Add the appropriate ASP.NET worker process account, and then assign Read permissions to the account.</li> <li>Click OK.</li></ol> </li> <li>Verify that the ASP.NET worker process account on the SoftGrid Management Web Service server has the following permissions. </li> <li>Verify that the ASP.NET worker process account on the SoftGrid Management Web Service server is enabled. For more information about ASP.NET worker process account permissions and about IIS 6.0, click the following article number to view the article in the Microsoft Knowledge Base:

812614 Default permissions and user rights for IIS 6.0

</li></ol>

Keywords: kbexpertiseinter kbtshoot KB930565

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