Microsoft KB Archive/191487

= ActiMates: Printer Connection Lost When HP Toolbox Starts =

PSS ID Number: 191487

Article Last Modified on 11/13/2003

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The information in this article applies to:


 * Microsoft Arthur's Brainteasers 1.0
 * Microsoft Arthur's Math Carnival 1.0
 * Microsoft Arthur's Reading Roundup 1.0

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This article was previously published under Q191487



SYMPTOMS
When you attempt to print to a Hewlett Packard DeskJet 692C printer from one of the Microsoft ActiMates Arthur software titles listed in the applies to section of this article, the computer may lose the connection to the printer when the HP Toolbox utility starts.



CAUSE
This behavior can occur if you enable bi-directional communication for the DeskJet printer.



RESOLUTION
To work around this problem, disable bi-directional communication using the HP DeskJet Configuration utility. To do this, follow these steps:

 Quit all running programs. Click Start, and then click Run. If you are using driver version 9.0 or 9.1, type hpfcfg05 in the Open box, and then click OK. If you are using driver version 9.2, type hpfcfg07 in the Open box, and then click OK.

To determine the version number of the printer driver you are using, follow these steps:  

 Click Start, point to Settings, and then click Printers. Right-click the HP DeskJet 690C Series Printer, and then click Properties.</li> Click the Setup tab. The driver version number is displayed in the lower-right corner.</li></ol> </li> Click Continue.</li> Click to clear the Print Cartridge Query and the Bi-Directional Communication check boxes, and then click OK.</li> Click Restart Windows.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed this to be a problem in the Microsoft ActiMates Arthur software titles listed in the applies to section of this article.

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MORE INFORMATION
For information about bi-directional communication and the Toolbox utility, please refer to your printer documentation or contact Hewlett Packard.

For information about how to solve problems related to Microsoft ActiMates characters, use the ActiMates Troubleshooter located at the following Microsoft Web site:

http://support.microsoft.com/support/actimates/actitshoot/

Additional query words: 1.00 acta mates disconnected offline

Keywords: kbprb kbprint KB191487

Technology: _IKkbbogus kbArthursBrainteasers kbArthursMath kbArthursReading kbHomeProdSearch kbZNotKeyword

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