Microsoft KB Archive/119910

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"CTL3DV2.DLL Loaded Incorrectly" Error Message Running MOM

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Q119910

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The information in this article applies to:


 * Microsoft Office for Windows, versions 4.0, 4.2, 4.3

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SYMPTOMS
When you run the Microsoft Office Manager (MOM), you receive the following error message:

This application uses CTL3DV2.DLL, which has not been correctly installed

Note that this error message appears when you start Microsoft Windows, if MOM is located in your STARTUP group.

CAUSE
This error message appears when the file CTL3DV2.DLL is located in the Microsoft Office directory. This error message appears whether or not this file is also located in your Windows SYSTEM subdirectory.

Normally, this file is copied to your Windows SYSTEM subdirectory when you install Microsoft Office to your local hard drive. However, if for some reason this file is copied to the Microsoft Office directory, either during a workstation installation, or another procedure, you receive the above error message when you start MOM.

WORKAROUND
To avoid receiving this error message when you run the Microsoft Office Manager, do the following:


 * 1) Use File Manager to search for the file CTL3DV2.DLL on all of the local drives on your computer. Include all subdirectories in your search.


 * 1) If you locate a copy of this file in a directory other than the Windows SYSTEM subdirectory, make sure that the copy of CTL3DV2.DLL with the most recent file date is located in your Windows SYSTEM subdirectory. If not, then move the copy of CTL3DV2.DLL with the most recent file date to the Windows SYSTEM subdirectory.
 * 2) Delete or rename any additional copies of the file CTL3DV2.DLL to something like CTL3DV2.OLD.

MORE INFORMATION
For additional information, please see the following article(s) in the Microsoft Knowledge Base:

"Q111969 ''CTL3DV2.DLL Loaded Incorrectly' After Installing Excel'" Additional query words: 2.00 5.00 6.00 6.00a winppt macppt novell powerlan network

Keywords : kberrmsg

Issue type :

Technology :