Microsoft KB Archive/191136

= PUB98: Problems Printing To Canon Printers in Windows 98 =

Article ID: 191136

Article Last Modified on 9/7/2001

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APPLIES TO


 * Microsoft Publisher 98 Standard Edition
 * Microsoft Picture It! 1.0 Standard Edition
 * Microsoft Picture It! 2.0 Standard Edition
 * Microsoft Picture It! Express 2000

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This article was previously published under Q191136



SYMPTOMS
When you attempt to print to a Canon Bubble Jet printer, or Canon MultiPass printer from Microsoft Publisher 98 running on Windows 98, your publication may not be printed correctly. For example, you may experience one of the following symptoms:   - Garbled text. - Unwanted lines, characters and/or boxes. - Missing colors. This problem has been reported with the following Canon printers:
 * Canon BJC-80
 * Canon BJC-250
 * Canon BJC-4200
 * Canon BJC-4300
 * Canon C-5000
 * Canon MultiPass
 * Canon C-2500 MultiPass
 * Canon C-3000 MultiPass



CAUSE
These symptoms appear if you are using a Windows 95 or Windows 3.1 printer driver. These printer drivers are incompatible with Windows 98.



Method 1: Use an Updated Printer Driver
Download and install the updated Windows 98 Canon printer drivers from Canon Computer Systems' World Wide Web Site:

[HTTP://www.ccsi.canon.com/care/downloads/disclaimer.html Canon Computer Systems Inc.]

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Method 2: Use Printer Emulation
If an updated driver is not available, install one of the following Drivers that emulates your printer:   If you are using             Use this Driver for This Canon Printer          Printer Emulation --   BJC-80                       BJC70, Epson LQ-2550 BJC-250                     BJC80, Epson LQ 510 BJC-4200                    BJC4000 or BJC800 BJC-4300                    BJC4000 or BJC800 C5000 MultiPass             Use version 3.95, this version eliminates the MultiPass server software and there is actually an option for the 5000 MultiPass in the driver files. C2500 MultiPass             Same as above. C3000 MultiPass             Same as above.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: publisher pub98 98 5.0 pub5 picture it! PI cannon driver garbage output lost gone faded colors

Keywords: kbprint kbprb KB191136

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