Microsoft KB Archive/172902

= XWEB: The Exchange Web Client Cannot Open Attached Mail Messages =

Article ID: 172902

Article Last Modified on 8/15/2005

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q172902





SYMPTOMS
When you use the Microsoft Outlook Web Access client and attempt to open an attached mail message, you receive the following error message

The attachment is a type not yet supported

and the attached message does not open. The Outlook Web Access client does not currently support opening attached mail messages that are in MSG file format. All attached messages will open correctly in the Exchange and Outlook clients.



CAUSE
The Outlook Web Access client does not currently support opening an attached mail message which is in the MSG file format.



WORKAROUND
You can use the Exchange Windows 3.x, Exchange Windows NT, or Exchange Windows 95 clients and the Outlook Windows 95 or Outlook Windows NT clients to successfully open attached mail messages.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access, version 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: XCLN IIS http

Keywords: kbbug kbpending kbusage KB172902

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