Microsoft KB Archive/944963

= Error message when you try to modify a customer record in Accounting Professional 2007 or in Accounting Express 2007: &quot;Cannot modify a customer that has been deleted from Outlook business contact manager&quot; =

Article ID: 944963

Article Last Modified on 11/22/2007

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APPLIES TO


 * Microsoft Office Accounting Professional 2007
 * Microsoft Office Accounting Express 2007

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SYMPTOMS
When you try to modify a customer record in Microsoft Office Accounting Professional 2007 or in Microsoft Office Accounting Express 2007, you may receive the following error message:

Cannot modify a customer that has been deleted from Outlook business contact manager.

Additionally, you may notice that the customer is inactive.

This problem occurs if you integrated an Accounting Professional 2007 database or an Accounting Express 2007 database together with Microsoft Office Outlook 2007 with Business Contact Manager.



CAUSE
This problem occurs because the customer record in Accounting Professional 2007 or in Accounting Express 2007 is linked to an account in Outlook 2007 with Business Contact Manager. However, the account was deleted in Outlook 2007 with Business Contact Manager.



RESOLUTION
To resolve this problem, follow these steps:  Re-create the account that was deleted in Outlook 2007 with Business Contact Manager. To do this, follow these steps:  Start Outlook. On the Business Contact Manager menu, click Accounts. On the File menu, point to New, and then click Account. In the Account name field, type the name of the customer who had the problem in Accounting Professional 2007 or in Accounting Express 2007. Under Phone numbers, type the business telephone number of the customer in the Business field.

Note The account name and the business telephone number for the account in Outlook 2007 with Business Contact Manager must match the customer name and the business telephone number for the customer in Accounting Professional 2007 or in Accounting Express 2007. Click Save and Close.</li> Start Accounting Professional 2007, or start Accounting Express 2007.</li> On the Customers menu, point to Customer Lists, and then click Customers.</li> Verify that two copies of the customer appear in the customer list.

One copy is the original customer, and the other copy is the new customer. Additionally, the original customer is inactive.

Note If you cannot see the new customer, click the Current View arrow, and then click All.</li> Right-click the new customer, and then click Open Selected Items.</li> In the Status field, click to select the Active check box, and then click Save and Close.</li></ol> </li> Disable the integration between Accounting Professional 2007 or Accounting Express 2007 and Outlook 2007 with Business Contact Manager. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, point to All Programs, point to Microsoft Office, point to Microsoft Office Accounting 2007 Tools, and then click Data Tools.</li> In the Microsoft Office Accounting Data Utilities dialog box, click Disable on the Advanced Tools tab.</li> Click the database that is integrated with Outlook, and then click Disable.</li> To close the Microsoft Office Accounting Data Utilities dialog box, click Close.</li> In Accounting Professional 2007 or in Accounting Express 2007, point to Customer Lists on the Customers menu, and then click Customers.</li></ol> </li> Merge the new customer account and the original customer account. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> On the Company menu, point to Merge Accounts, and then click Merge Customers.</li> In the Merge from customer box, click the new customer who you created in Outlook 2007 with Business Contact Manager.</li> In the Merge to customer box, click the original customer, and then click OK.</li> <li>Verify that there is only one customer.</li></ol> </li> <li>Enable the integration between Accounting Professional 2007 or Accounting Express 2007 and Outlook 2007 with Business Contact Manager. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>On the Company menu, click Integrate with Business Contact Manager.</li> <li>Follow the steps in the Integration Wizard.</li> <li>On the Merge Customers page, click Merge duplicate Accounts and Customers.</li> <li>To complete the Integration Wizard, click Next.</li></ol>

Note After the integration, you may notice that another duplicate customer is created in Accounting Professional 2007 or in Accounting Express 2007. You can repeat step 3 to merge the duplicate customer and the existing customer.</li></ol>

Additional query words: MOA BCM

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate kbexpertiseinter kbexpertisebeginner KB944963

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