Microsoft KB Archive/933309

= Error message when you click a combo box control on a Windows Vista-based computer that is running Windows Internet Explorer 7 and the Fingerprint Reader: &quot;Internet Explorer has encountered a problem and needs to close&quot; =

Article ID: 933309

Article Last Modified on 3/13/2007

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APPLIES TO


 * Microsoft Fingerprint Reader
 * Microsoft Optical Desktop with Fingerprint Reader
 * Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader

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SYMPTOMS
Consider the following scenario. On a Windows Vista-based computer that contains the Microsoft Fingerprint Reader, you use Windows Internet Explorer 7 to visit a Web site. You click a combo box control, such as a drop-down list or a text box that has an attached list. You exit Windows Internet Explorer 7.

In this scenario, you receive the following error message:

Internet Explorer has encountered a problem and needs to close.

When you view the details in the error report, the error report states that an error occurred in Iexplore.exe in one of the following modules:
 * NTDLL.DLL
 * IEUSER.EXE
 * DPFBVIEW.DLL
 * DMBAR.DLL
 * FOTKIUPLOADER.OCX
 * IEFRAME.DLL
 * IMAGEUPLOADER.OCX
 * QWUTIL.DLL
 * ROBOFORM.DLL
 * RPCRT4.DLL
 * URLMON.DLL



RESOLUTION
To resolve this behavior, download the latest software update for the Fingerprint Reader. To do this, visit the following Microsoft Web site:

http://download.microsoft.com/download/9/9/1/991cdc0a-b73a-41c4-b923-494cdd0ce083/DP_2_0_1_Update.exe

Additional query words: crash watson

Keywords: kbtshoot kbfix kberrmsg kbexpertisebeginner kbprb KB933309

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