Microsoft KB Archive/238249

= OFF2000: TIFF Images Created in Kodak Imaging Do Not Open in Microsoft Office =

Article ID: 238249

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Office 97 Standard Edition
 * Microsoft Publisher 98 Standard Edition
 * Microsoft Publisher 97 Standard Edition

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This article was previously published under Q238249



SYMPTOMS
When you open a TIFF file in a Microsoft Office application, one of the following may occur:

In Microsoft Word, Microsoft PowerPoint, or Microsoft Excel, you may be prompted to select a file format for the TIFF file in the Convert File From window. Regardless of which selection you choose, the following error message appears:

An error occurred while importing this file. C:\ \ .tif

-or-

If you are using Microsoft Publisher, the following error message appears:

Publisher cannot convert this picture.

This is either because Publisher doesn't recognize the format of the picture you want to add or there was an error loading a graphic converter. Publisher has graphics converters that enable it to recognize most picture formats. Some of these converters may be missing. To install converters for word processors and graphics, please run Setup again. For information on running Setup. press F1 now.

Publisher cannot complete the operation.

-or-

If you are using Microsoft PhotoDraw, the following error message appears:

There may not be enough memory to complete this operation, or another problem may exist. Please save your work, restart Microsoft PhotoDraw, and try again.

-or-

Microsoft FrontPage 2000 imports the TIFF image as an off-white rectangle. FrontPage does not generate an error message, but the file is printed and appears as an off-white rectangle.



CAUSE
If you create or scan a picture into Kodak Imaging and then save the picture as a 24-bit True Color TIFF file with JPEG compression, the file does not open in any Microsoft Office application.



WORKAROUND
Perform the following workaround within Kodak Imaging.

The image must be scanned again and saved with LZW compression.

Alternatively, the color depth can be lowered to any of the other color settings on the Color tab of the Properties window, located on the Page menu. (With any file open, click Page, and then click Properties.)

If an image has been saved as a 24-bit TIFF with JPEG compression, it needs to be scanned again. If you attempt to change the compression from JPEG to LZW from within Kodak Imaging, the file may become corrupted.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For more information about the types of compression supported by the TIFF file format, please read the TIFF specifications released by the Adobe Developers Association at the following ftp site:

ftp://ftp.adobe.com/pub/adobe/devrelations/devtechnotes/pdffiles/tiff6.pdf

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: OFF2000 tiffim32.flt gray grey translate import corrupt multiple-page multiple multi page fax faxes fp word excel powerpoint

Keywords: kbbug kbgraphic kbinterop kbpending kburl KB238249

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