Microsoft KB Archive/142430

= Microsoft Knowledge Base =

Cannot View Online Statement
Last reviewed: July 18, 1997

Article ID: Q142430

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0

SYMPTOMS
When you try to view your online statement or other billing option, you may receive the following error message:

Cannot open shortcuts. Please try again later.

CAUSE
This behavior can occur if the Onlstmt.exe file is missing from the Program Files\The Microsoft Network folder.

RESOLUTION
If the Onlstmt.exe file is missing, extract it from the Windows 95 CD-ROM by following these steps:


 * 1) Click Start, Point to Programs and then click MS-DOS Prompt.

2. Change to the drive and folder that contains the Windows 95 CD-ROM. 3. Type the following (from a DOS prompt in the same folder as the Windows

95 CAB files: EXTRACT WIN95_07.CAB ONLSTMT.EXE /L C:\PROGRA~1\THEMIC~1

This will extract the onlstmt.exe file to the Program Files\The Microsoft Network folder.