Microsoft KB Archive/185067

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"Fatal Exception 0D at 0327: 00004DE4" Installing Program on HP Vectra VL5

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Q185067

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The information in this article applies to:


 * Microsoft Windows 95 OEM Service Release, version 2.1

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SYMPTOMS
When you attempt to install a program that requires your computer to restart on a Hewlett-Packard (HP) Vectra VL5 computer, you may receive the following error message:

WINDOWS: A fatal error OD has occurred at 0327:00004DE4. The current application will be terminated.

When this occurs, you must press CTRL+ALT+DELETE or restart your computer to continue.

CAUSE
This behavior can occur if the original S3 Trio64 V.2 display adapter driver included with the computer is installed.

The following programs, if they run in the background, may also contribute to this behavior:


 * Lotus cc:Mail
 * Lotus Organizer 97
 * HP TopTools program
 * Microsoft Office 95 Find Fast
 * Microsoft Office 97 Find Fast

RESOLUTION
To resolve this issue, obtain the latest video drivers (dated 03/02/98 or later) from S3.

To work around this issue, use one of the following methods:


 * Quit any of the programs listed in the "Cause" section of this article.
 * Remove Universal Serial Bus (USB) support.
 * Disable the video driver for your display adapter.

Try each workaround in sequence until you can install the program successfully.

Quit Open Programs

 * 1) Press CTRL+ALT+DELETE.
 * 2) Click one of the programs listed in the "Cause" section, and then click End Task.

Remove USB Support

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs, click USB Supplement To OSR2 on the Install/Uninstall tab, and then click Add/Remove.
 * 3) Restart your computer when you are prompted.

Disable the Video Driver

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System, and then click Device Manager.
 * 3) Double-click the Display Adapters branch to expand it, click S3 Trio 64 V.2, and then click Properties.
 * 4) Click the Disable In This Hardware Profile check box to select it, and then click OK.
 * 5) Click Yes when you are prompted to restart your computer.

Additional query words: shutdown

Keywords : kbdisplay kbenv kberrmsg win95

Issue type : kbprb

Technology : kbWin95search kbOPKSearch kbWin95OPKOSR210