Microsoft KB Archive/925825

= Event ID 9519 &quot;Error 0x80004005&quot; is logged in the Application log when you try to mount a database in Exchange Server 2007 =

Article ID: 925825

Article Last Modified on 8/7/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Standard Edition
 * Microsoft Exchange Server 2007 Enterprise Edition

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For a Microsoft Exchange Server 2003 version of this article, see 316709.



SYMPTOMS
You experience the following symptoms on a computer that is running Microsoft Exchange Server 2007:  If you try to mount a mailbox database or if you try to mount a public folder database, you experience the following symptoms:  You receive an error message that resembles the following:

Failed to mount database 'Mailbox Database'

Mailbox Database

Error:

Exchange is unable to mount the database that you specified. Specified database: d1cdba46-6f79-46f2-ba14-3ae2fa8aad43; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005,ec=-2147467259).

  The following events are logged in the Application log:

Event ID 9519 Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9519

Date:

Time:

User: N/A

Computer:

Description: Error 0x80004005 starting database &quot;First Storage Group\Mailbox Database&quot; on the Microsoft Exchange Information Store.

For more information, click http://www.microsoft.com/contentredirect.asp.

Data: 0000: 46 61 69 6c 65 64 20 74 Failed t

0008: 6f 20 63 6f 6e 66 69 67 o config

0010: 75 72 65 20 4d 44 42 00 ure MDB. Event ID 9518 Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9518

Date:

Time:

User: N/A

Computer:

Description: Error 0x80004005 starting Storage Group /DC=com/DC=example/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=335A1087-5131-4D45-BE3E-3C6C7F76F5EC/CN=Administrative Groups/CN=Exchange Administrative Group (FYDIBOHF23SPDLT)/CN=Servers/CN= /CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.

MDB failed to start.   When you try to log on to the computer, Windows stops responding (hangs) at the &quot;Applying computer settings&quot; part of the logon process.



CAUSE
This problem may occur if the \Exchange Servers group is not assigned the Manage auditing and security log user right.

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RESOLUTION
To resolve this problem, use one of the following methods:

Method 1: Run Setup /PrepareAD
Run the Setup /PrepareAD command from the Exchange 2007 CD to prepare the Active Directory directory service for Exchange 2007. This command restores the Exchange 2007 configuration in Active Directory. For more information about how to prepare Active Directory, see the &quot;How to Prepare Active Directory and Domains&quot; topic in Microsoft Exchange Server 2007 Help. To view this Help topic, follow these steps:
 * 1) Start Exchange Server 2007 Help.
 * 2) Click the Contents tab, expand Deployment, expand New Installation, expand Preparing to Deploy Exchange 2007, and then click How to Prepare Active Directory and Domains.

Method 2: Add the Exchange Servers group to the &quot;Manage auditing and security log&quot; policy
To add the Exchange Servers group to the Manage auditing and security log policy, follow these steps:
 * 1) Log on to a domain controller by using an account that has administrative rights.
 * 2) Click Start, point to Administrative Tools, and then click Domain Controller Security Policy.
 * 3) In the Default Domain Controller Security Settings Microsoft Management Console (MMC) snap-in, expand Local Policies, and then click User Rights Assignment.
 * 4) In the right pane, double-click Manage auditing and security log.
 * 5) In the Manage auditing and security log Properties dialog box, click Add User or Group.
 * 6) In the User and group names box, type  \Exchange Servers, and then click OK two times.
 * 7) Exit the Default Domain Controller Security Settings MMC snap-in, and then wait for this security setting to propagate across the domain controllers in the domain.
 * 8) Restart the Microsoft Exchange Information Store service.

Additional query words: XADM

Keywords: kbtshoot kbprb KB925825

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