Microsoft KB Archive/279829

= XCCC: Instant Messaging 3.5 Client Polling Features May Not Work =

PSS ID Number: 279829

Article Last Modified on 6/18/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server

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This article was previously published under Q279829



SYMPTOMS
When you configure the Microsoft MSN Messenger Service client to connect to an Exchange 2000 Instant Messaging server by using polling, polling may not work. For example, you may notice that the status of your contacts is never updated. In addition, if other Instant Messaging users attempt to send you a message, those users receive the following message:

The following message could not be delivered to all recipients:



CAUSE
This issue can occur if the software requirements for polling are not met. For polling to work, the following software is required on the server and the client:
 * Server requirement: Exchange 2000 Service Pack 1 (SP1) with polling support enabled
 * Client requirement: MSN Messenger Service version 3.5 for Exchange 2000 Server



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.



MORE INFORMATION
If you install the MSN Messenger Service version 2.2 client from the Exchange 2000 CD, and then upgrade to MSN Messenger Service version 3.5 from the following Microsoft Web site, your MSN Messenger Service is version 3.5.0077:

http://messenger.msn.com

This version of the Instant Messaging client contains user interface options that you can use to configure polling and fixed port options, but these features do not work unless the correct version of the MSN Messenger Service (which contains the latest Exchange 2000 system files) is installed.

The version of the MSN Messenger Service for Exchange 2000 Server that uses the polling and fixed port options is also version 3.5.0077, but the following system files are installed:
 * Msimmsgr.dll version 6.0.4565.0
 * Msimnetc.dll version 6.0.4565.0

The MSN Messenger Service 3.5 for Exchange 2000 Server client is available:
 * From the following Microsoft Web site:
 * On the Exchange 2000 Service Pack 1 CD

http://www.microsoft.com/exchange/downloads/2000/IMclient.asp

To use the configuration options in the MSN Messenger Service for Exchange 2000 Server client, click Options on the Tools menu, click the Accounts tab, and then click Advanced under Exchange Account.

The following options are available:
 * Default
 * Polling (How often should polling occur in minutes)
 * Fixed Ports (Range of Ports to be used)

For additional information about polling and fixed ports, click the article numberS below to view the articleS in the Microsoft Knowledge Base:

283022 XCCC: Exchange Instant Message Polling and Fixed Ports

285781 XCCC: Configuring Exchange 2000 Instant Messaging Polling Support

Additional query words: instmsg, polling, fixed ports

Keywords: kbbug kbfix KB279829

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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