Microsoft KB Archive/890927

= A Windows XP-based computer may stop responding when you disconnect a mobile device =

Article ID: 890927

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
When you disconnect a mobile device, such as a Pocket PC or a Smartphone, a Microsoft Windows XP-based computer may stop responding.



CAUSE
This problem may occur if the mobile device uses Remote Network Driver Interface Specification (RNDIS).



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, x86-based versions
 Date        Time   Version            Size    File name --  16-Feb-2005  01:29                      3,068  Netrndis.inf 16-Feb-2005 01:29  5.1.2600.1624      29,568  Rndismp.sys 16-Feb-2005 01:29  5.1.2600.1624      29,568  Rndismpx.sys 16-Feb-2005 01:29  5.1.2600.1624      12,032  Usb8023.sys 16-Feb-2005 01:29  5.1.2600.1624      12,032  Usb8023x.sys 27-Jan-2005 20:24  5.1.2600.2604      30,592  Rndismp.sys 27-Jan-2005 20:24  5.1.2600.2604      30,592  Rndismpx.sys 27-Jan-2005 20:24  5.1.2600.2604      12,800  Usb8023.sys 27-Jan-2005 20:24  5.1.2600.2604      12,800  Usb8023x.sys

Windows XP, Itanium-based version
 Date        Time   Version            Size    File name --  16-Feb-2005  00:40                      3,068  Netrndis.inf 16-Feb-2005 00:40  5.1.2600.1624     103,040  Rndismp.sys 16-Feb-2005 00:40  5.1.2600.1624     103,040  Rndismpx.sys 16-Feb-2005 00:40  5.1.2600.1624      41,472  Usb8023.sys 16-Feb-2005 00:40  5.1.2600.1624      41,472  Usb8023x.sys

Windows XP with Service Pack 1, x86-based versions
Date        Time     Version             Size   File name -- 16-Feb-2005 01:29                       3,068   Netrndis.inf 16-Feb-2005 01:29    5.1.2600.1624     29,568   Rndismp.sys 16-Feb-2005 01:29    5.1.2600.1624     29,568   Rndismpx.sys 16-Feb-2005 01:29    5.1.2600.1624     12,032   Usb8023.sys 16-Feb-2005 01:29    5.1.2600.1624     12,032   Usb8023x.sys

Windows XP with Service Pack 2, x86-based versions
Date        Time     Version             Size   File name -- 27-Jan-2005 20:24    5.1.2600.2604     30,592   Rndismp.sys 27-Jan-2005 20:24    5.1.2600.2604     30,592   Rndismpx.sys 27-Jan-2005 20:24    5.1.2600.2604     12,800   Usb8023.sys 27-Jan-2005 20:24    5.1.2600.2604     12,800   Usb8023x.sys

Windows XP with Service Pack 1, Itanium-based versions
Date        Time     Version             Size   File name -- 15-Feb-2005 09:40                       3,068   Netrndis.inf 15-Feb-2005 09:40    5.1.2600.1624    103,040   Rndismp.sys 15-Feb-2005 09:40    5.1.2600.1624    103,040   Rndismpx.sys 15-Feb-2005 09:40    5.1.2600.1624     41,472   Usb8023.sys 15-Feb-2005 09:40    5.1.2600.1624     41,472   Usb8023x.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hangs crash quits

Keywords: kbqfe kbhotfixserver KB890927

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