Microsoft KB Archive/199289

= XFOR: Migration Wizard or CCMC Stops Responding on Alpha NT for JPN =

Article ID: 199289

Article Last Modified on 10/28/2006

-

APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

-



This article was previously published under Q199289





SYMPTOMS
If you are migrating from Lotus cc:Mail to Microsoft Exchange Server and are running the Lotus cc:Mail Migration Wizard on a fast Alpha server, you might encounter the following error message:

A memory error occured.

After you click OK, you are returned to the Migration Wizard screen. It may or may not allow you to continue the migration process, but if it does, no users will be migrated.



CAUSE
The cc:Mail Migration Wizard relies on the Lotus 16-bit application Export.exe for migrating messages. When Export.exe starts up, it causes the Windows NT Virtual DOS Machine (NTVDM) to intialize itself. During this initialization, this error can be encountered. It is due to a problem with three terminate-and-stay-resident (TSRs) files that are inherent in the Config.nt file on Japanese versions of Windows NT for Alpha. The three TSR files are:

Kkcfunc.sys

Msimek.sys

Msimei.sys

These TSRs are required only when customers need to input Kanji characters from the user interface of 16-bit applications into the Windows NT environment. Note that this problem will occur for any 16-bit application because they all require the Windows NT Virtual DOS Machine.



RESOLUTION
This problem will be addressed in the next service pack of Windows NT 4.0.



WORKAROUND
To work around this problem do either of the following:
 * Remove or comment out the three TSR files before you run any 16-bit application, such as the cc:Mail Migration Wizard.

-or-
 * Wait for the next service pack for Windows NT 4.0



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.



MORE INFORMATION
This problems has been reproduced on both Windows NT 4.0 Service Pack 3 and Service Pack 4. It is possible that this problem may occur in an earlier build of Windows NT 4.0.

Additional query words: crash, dr. watson, ccmc.exe, cc:Mail, cc:Mail Migration Wizard

Keywords: kbbug kbfix KB199289

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.