Microsoft KB Archive/298824

= Import Process May Stop Responding on Multiprocessor Computer =

Article ID: 298824

Article Last Modified on 10/21/2002

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APPLIES TO


 * Microsoft Commerce Server 2000 Standard Edition

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This article was previously published under Q298824



SYMPTOMS
If you try to import log file data into Commerce 2000 Data Warehouse on a multiprocessor computer, the import process may stop responding (hang).



CAUSE
This problem occurs because multiple threads are sharing the exclusion data that is located in ExcludeCriteria in the SiteURL table.



RESOLUTION
To resolve this problem, obtain the latest service pack for Commerce Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

297216 INFO: How to Obtain the Latest Commerce Server 2000 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Commerce Server 2000. This problem was first corrected in Commerce Server 2000 Service Pack 1.



MORE INFORMATION
This problem has only been reproduced on multiprocessor computers that have eight or more processors.

Additional query words: DW data warehouse multi-processor multi-proc

Keywords: kbbug kbfix kbcommserv2000sp1fix KB298824

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