Microsoft KB Archive/940576

= Error message when you try to add a valid license key for a Microsoft Dynamics CRM 3.0 server, or the license details are not displayed when you use Deployment Manager in Microsoft Dynamics CRM 3.0 =

Article ID: 940576

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
You experience one of the following problems in Microsoft Dynamics CRM 3.0:  You install the Microsoft Dynamics CRM 3.0 server. When you try to add a valid license key, you receive the following error message:

The specified license is invalid.

Additionally, if you try to add a trial license key, you receive the same error message. When you use Deployment Manager, the Server node and the User Manager node are not displayed. The License Manager node is displayed. However, the license details are not displayed.



CAUSE
This problem occurs because the key validation process verifies the validation of the Microsoft Dynamics CRM binaries. An error in the validation of the Microsoft Dynamics CRM binaries causes an error in the validation of the license key. This problem occurs if the following conditions are true:
 * In Windows Internet Explorer, the Check certificate revocation list check box is selected.
 * In Group Policy, the Enable Trusted Publisher Lockdown check box is selected.



RESOLUTION
To resolve this problem, use one of the following methods.

Method 1
Temporarily disable the &quot;Check certificate revocation list&quot; setting. To do this, follow these steps:
 * 1) In Internet Explorer, click Internet Options on the Tools menu.
 * 2) On the Advanced tab, click to clear the Check certificate revocation list check box.
 * 3) Click OK.

Method 2
Temporarily disable the &quot;Enable trusted publisher lockdown&quot; policy. To do this, follow these steps:
 * 1) Click Start, click Run, type gpedit.msc in the Open box, and then click OK.
 * 2) In the Group Policy Object Editor, expand User Configuration under Local Computer Policy.
 * 3) Expand Windows Settings, and then expand Internet Explorer Maintenance.
 * 4) Click Security, and then double-click Authenticode Settings.
 * 5) In the Authenticode Settings dialog box, click to clear the Enable trusted publisher lockdown check box.
 * 6) Click OK.

After you complete these steps, add the license key. After you successfully add the license key, you can change the setting back to the original setting.

Keywords: kbmbsadministration kberrmsg kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB940576

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