Microsoft KB Archive/272105

= PIP: Gray Shaded Area Is Displayed When You Attempt to Scan a Document =

Article ID: 272105

Article Last Modified on 12/28/2004

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APPLIES TO


 * Microsoft Greetings 2001 Standard Edition
 * Microsoft Greetings 2002 Standard Edition
 * Microsoft Picture It! Express 2001
 * Microsoft Picture It! Express 2002
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Standard Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2001 Silver Edition
 * Microsoft Picture It! Publishing 2001 Gold Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition

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This article was previously published under Q272105



SYMPTOMS
When you use one of the programs listed at the beginning of this article to scan images on a Microsoft Windows Millennium Edition-based computer, a gray shaded area image may be displayed.



CAUSE
This issue can occur if you attempt to scan by using TWAIN drivers on a WIA-compliant scanner.



RESOLUTION
To resolve this issue, use WIA drivers for your scanner if your scanner is WIA-compliant.

NOTE: Both WIA and TWAIN scanner drivers are installed on your computer if the scanner is listed twice in the Scan task that appears when you use the program. If you experience difficulty when you attempt to scan, select the other scanner.



MORE INFORMATION
For additional information about how to use scanned images, click the article number below to view the article in the Microsoft Knowledge Base:

228759 General Information About Using Scanned Images

Additional query words: pip2001 scanning blank empty

Keywords: kbhardware kbenv kbprb kbdisplay KB272105

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