Microsoft KB Archive/75771

= OL98: Two Dial-up Connections Using Remote Mail with an OST =

Article ID: 75771

Article Last Modified on 10/16/2002

-

APPLIES TO


 * Microsoft Outlook 98 Standard Edition

-



This article was previously published under Q75771





SYMPTOMS
When you initiate a dial-up connection from Microsoft Outlook 98 while working offline, you may see two separate connections. The first connection attempts to synchronize the Inbox folder and the second downloads the header list for items to be retrieved.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:

Component: Outlook

  File Name     Version ---  OUTLLIB.DLL   8.05.5806 EMSABP32.DLL 5.05.2392 EMSMDB32.DLL 5.05.2418 EMSUI32.DLL  5.05.2418 MSPST32.DLL  5.05.2415



STATUS
Microsoft has confirmed this to be a problem with the Microsoft products listed at the beginning of this article.



MORE INFORMATION
When Outlook is configured with an offline store file (OST), and you use the Remote Mail option on the Tools menu to connect to your server, Outlook may hang up after an attempt to synchronize the Inbox and then redial to download the message headers.

The expected behavior is that only one dial-up and connect should take place, whether there is a &quot;Synchronize Folder&quot; action or not.

Additional query words: 98 XCLN OL97

Keywords: kbbug kbfix kbqfe KB75771

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.