Microsoft KB Archive/40909

Word 5.0 Hangs If Mouse Touches Window Border on HP Vectra

PSS ID Number: Q40909 Article last modified on 11-02-1994

5.00

MS-DOS

If you run Microsoft Word for DOS version 5.0 on a Hewlett-Packard (HP) Vectra computer with an HP mouse, the machine can hang if the mouse cursor touches a window border. This problem occurs if version A.06.02 or earlier of the HP HPMOUSE.SYS mouse driver is installed.

Updating the Hewlett-Packard HPMOUSE.SYS mouse driver to version 6.25.04 or later corrects this problem. To receive an updated mouse driver, contact Hewlett-Packard at (800) 752-0900. Callers requesting an updated mouse driver may be directed to a local HP dealer who is responsible for distributing the Hewlett-Packard mouse driver.

Microsoft does not distribute HP mouse drivers.

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