Microsoft KB Archive/219942

= Error Message When You Attempt to Install or Run Encarta Africana =

Article ID: 219942

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Africana

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This article was previously published under Q219942



SYMPTOMS
When you attempt to install or run Microsoft Encarta Africana or attempt to read files on the Encarta Africana CD-ROM, you may receive one or more of the following error messages:  

Device not ready.

Drive is not accessible.

D:\ is not accessible.

Unable to open movie file H:\Encyc99\Mm\Titleseq.drc because it is already open with write permission by another user.

Cannot find D:\Setup or one of its components. Make sure the path and file name are correct.

D:\Setup.exe is not a valid Win32 application.



In addition, the program may stop responding (hang) or the CD-ROM may be immediately ejected after you insert it into the CD-ROM drive.



CAUSE
This behavior can be caused by a defective Encarta Africana CD-ROM.



RESOLUTION
To resolve this issue, contact Microsoft Product Support Services at (425) 635-7172 to perform a few, brief tests that can determine if the problem is caused by a defective CD-ROM.

Additional query words: multi multi-media media mm crash freeze lock

Keywords: kberrmsg kbprb kbsetup KB219942

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