Microsoft KB Archive/268579

= OLEXP: Import and Export Menu Items Are Unavailable in the Address Book =

Article ID: 268579

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Outlook Express 5.01 Service Pack 2
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.01
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.01 Service Pack 2

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This article was previously published under Q268579



SYMPTOMS
When you access the Microsoft Windows Address Book from within either Outlook or Microsoft Outlook Express, the Import and Export menu items are unavailable.



CAUSE
The address book is configured to share contact information.



WORKAROUND
To work around this behavior, configure the address book not to share contact information:
 * 1) Close all programs.
 * 2) Click Start, click Run, type wab in the Open box, and then click OK.
 * 3) On the Tools menu in the address book, click Options.
 * 4) Click Do not share contact information among Microsoft Outlook and other applications, and then click OK.
 * 5) Close the address book.



MORE INFORMATION
The steps in this article may cause the address book to appear blank. This behavior is documented in the following Microsoft Knowledge Base article:

268569 Windows Address Book May Be Blank After Exporting or Upgrading

Additional query words: oemrp gray grey dimmed

Keywords: kbprb KB268579

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