Microsoft KB Archive/190083

= OL98: (CW) Troubleshooting cc:Mail Connectivity in Outlook =

Article ID: 190083

Article Last Modified on 7/28/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q190083



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other (CW) option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder (directory).



SUMMARY
This article describes how to troubleshoot connectivity problems when you are using Microsoft Outlook 98 with a Lotus cc:Mail postoffice.



MORE INFORMATION
Cc:Mail has two postoffice versions: version 2.x for use with cc:Mail client 6.x, and version 6.x for use with cc:Mail client 8.x. Some users refer to these versions as DB6 and DB8 postoffices. Outlook supports the version 2.x (DB6) postoffice. Although Outlook does not support the cc:Mail version 6.x postoffice (DB8), you might have success using the troubleshooting steps in this article to configure version 6.x with Outlook. If you are using a version 6.x postoffice and these steps do not work, you should contact Lotus Development Corporation for further information.

Steps to Configure a cc:Mail Profile
Install the cc:Mail information service from the \Valupack\Ccmail folder (directory) on the Microsoft Office 97 compact disc. The ccmailsp.exe file is for Microsoft Windows 95 and Microsoft Windows NT, version 4.0, and the ccmailnt.exe file is for Microsoft Windows NT, version 3.51.

After you install the cc:Mail information service, map a drive to the cc:Mail server and configure a profile that includes the cc:Mail information service.

Provide postoffice information, logon name, and password. By default, the postoffice is the \Ccdata folder. Your mail administrator can create this folder using a different name; contact your administrator if you are not sure of the postoffice folder name.

During installation of the service, you may receive the following message:   Unable to find cc:Mail program directory. Do you want to find it  now or work offline? Choose Find It Now, and specify the location of the program files. By default, this folder is either \Ccmail or \Lotapps\Ccmail.

Complete the profile information and start Outlook.

Troubleshooting Errors Starting Outlook
When you start Outlook, you may receive one of the following error messages:

Could not find the cc:Mail postoffice. Would you like to change it now? Yes - if you would like to view or change the path to your cc:Mail postoffice. No - if the postoffice is currently unavailable or if you do not want to change it, No - if you are currently working offline.

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Unable to logon to cc:Mail using the information you have entered. The postoffice path, user name, and/or password that you specified may be incorrect. Would you like to correct it now? If you would like to correct it now, choose Yes.

Follow these steps to troubleshoot these errors:

 Download the most current Vendor Independent Messaging (VIM) dll files from the Lotus Support File Library at: http://ftp.support.lotus.com/ftp/pub/comm/ccmail/dev_tools/

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ftp://ftp.support.lotus.com/pub/comm/ccmail/dev_tools/

The file name is:

Vdlw32.zip for Windows 95/98 and NT computers

Unzip the VDlw32.zip file to the \Windows\System\ folder in Windows95/98.

Unzip the VDlw32.zip file to the \Winnt\System32\ folder in Windows NT.

Version 6.x of the postoffice requires these files, and version 2.x runs best with them installed. Verify the correct path to the cc:Mail Program files in the following registry key:

HKEY_LOCAL_MACHINE\Software\Transend\Ccmsvc

  In order to know what files to rename you need to know what build of the VIM files are installed. To find out what build you have, locate and right click on cwimport.exe. The last 2 digits of the version number are the build number.

For Build 42, rename the following files and reinstall your cc:Mail transport:      Vimthk16.dll     Vimthk32.dll      Ccmab32.dll Ccmdlist.exe    Ccmsvc.cnt        Ccmsvc.hlp Ccmxp32.dll     export.pif        Cwimport.exe mapivm32.dll    thkshld.dll       ccmailsp.inf For Build 48, rename the following files and reinstall your cc:Mail transport:      Ccmdlist.exe     Ccmsvc.cnt        Ccmsvc.hlp Ccmxp32.dll     Ccmab32.dll       Cwimport.exe mapivm32.dll    thkshld.dll       ccmailsp.inf export.pif Note: If you had previously installed build 42 of the VIM files and then installed build 48, you will also have the following files:      Vimthk16.dll     Vimthk32.dll 

Configuration Errors
Once you can successfully start Outlook and check for new mail without receiving any error, copy Export.exe and Import.exe from the mail server's \Ccadmin folder to your \Windows\System folder. If you are setting up with a cc:Mail version 6.x postoffice (DB8), you also need to copy the IE.ri file from the \Ccadmin folder to your \Windows\System folder.

If these files are not present or if you use the wrong version of these files, you may receive one of the following error message when trying to use the Outlook Tools cc:Mail Service Tools menu:

run-time error!

Program c:\windows\system\cwimport.exe

abnormal program termination.

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Configuration error: This system does not have the necessary resources to perform the requested import. See the software requirements section in cwimport.txt for more info.

NOTE: In this message, the cwimport.txt file name is incorrect. The correct file name is Cwimport.ini. You must run the Export.exe on your computer, which executes a batch file called exportrn.bat. That batch file creates the c:\windows\cwimport.ini file referred to in the error message.

Reinstalling the Cc:Mail Transport
If these troubleshooting techniques do not work, or if you have already completed a partial setup, follow these steps to reinstall the cc:Mail transport:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

 Use the Windows Registry Editor to delete the following keys:

HKEY_LOCAL_MACHINE\Software\Transend\Ccmsvc

HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\

Profiles\<the name of your cc:Mail profile>

</li>  Rename the following files and reinstall the cc:Mail transport from the Office 97 ValuPack:

In order to know what files to rename you need to know what build of the VIM files are installed. To find out what build you have, locate and right click on cwimport.exe. The last 2 digits of the version number are the build number.

For Build 42 (from the Office 97 CD), rename the following files and reinstall your cc:Mail transport: <pre class="fixed_text">     Vimthk16.dll     Vimthk32.dll      Ccmab32.dll Ccmdlist.exe    Ccmsvc.cnt        Ccmsvc.hlp Ccmxp32.dll     export.pif        Cwimport.exe mapivm32.dll    thkshld.dll       ccmailsp.inf For Build 48 (from the Outlook 98 CD), rename the following files and reinstall your cc:Mail transport: <pre class="fixed_text">     Ccmdlist.exe     Ccmsvc.cnt        Ccmsvc.hlp Ccmxp32.dll     Ccmab32.dll       Cwimport.exe mapivm32.dll    thkshld.dll       ccmailsp.inf export.pif Note: If you had previously installed build 42 of the VIM files and then installed build 48, you will also have the following files: <pre class="fixed_text">     Vimthk16.dll     Vimthk32.dll </li> Once the cc:Mail transport is installed, follow the steps in the section of this article titled "Steps To Configure a cc:Mail Profile" to configure your profile for cc:Mail services.</li></ol>

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