Microsoft KB Archive/139698

Mac Works 4.0: Power Mac Version Won’t Open When System Isolated

PSS ID Number: Q139698 Article last modified on 10-22-1998

4.0a 4.0b

MACINTOSH

================================================================ ==

The information in this article applies to:

 == Microsoft Works for the Power Macintosh, versions 4.0a, 4.0b == 

= SYMPTOMS =

If you attempt to start Works 4.0 for the Power Macintosh after you isolate the system for troubleshooting, the program may begin to open but immediately shuts down. No error message is displayed.

= CAUSE =

This problem occurs because the Power Macintosh version of Works requires that both the Microsoft OLE Extension and the Microsoft OLE Library are in the Extensions folder in order to start. If the Microsoft OLE Library is not moved to the new Extensions folder as part of the system isolation, you will experience the symptoms mentioned above.

= RESOLUTION =

To avoid this problem, make sure that the Microsoft OLE Library is in the active Extensions folder when you attempt to open Works for the Power Macintosh.

= MORE INFORMATION =

For additional information errors resulting from a missing or damaged Microsoft OLE Library, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q127863 TITLE : Works Err Msg: “…‘Microsoft_OLE2’ Could Not Be Found”

Additional query words: 4.00a 4.00b mac m_works pm quits shut powermacintosh powerpc ppc ====================================================================== Technology : kbole Version : 4.0a 4.0b Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.