Microsoft KB Archive/887431

= &quot;Naming Information cannot be located&quot; error message when you try to open the Active Directory Users and Computers tool or the Active Directory Sites and Services tool in Windows 2000 Server =

Article ID: 887431

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to open the Active Directory Users and Computers tool or the Active Directory Sites and Services tool in Microsoft Windows 2000 Server, the tool does not successfully open. In this scenario, you receive the following error message:

Naming Information cannot be located because: Login attempt failed.

Additionally, when you try to modify your Group Policy settings, you may receive the following error message:

Failed to open group policy: You may not have appropriate rights. The specified domain either does not exist or could not be located.

If you run the Dcdiag diagnostic tool, you may receive output that is similar to the following: * Connecting to directory service on server ServerName. [ServerName] LDAP bind failed with error 1323, Unable to update the password. The value provided as the current password is incorrect. or specify credentials with /u: \ & /p:[ |*|&quot;&quot;]
 * Error: The machine could not attach to the DC because the credentials were incorrect. Check your credentials



CAUSE
This issue may occur if the security policy has been changed from the default.



RESOLUTION
To resolve this issue, re-create the default Group Policy settings on the computer. To do this, use the Windows 2000 Default Group Policy Restore Tool (Recreatedefpol.exe). For more information about this tool, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=b5b685ae-b7dd-4bb5-ab2a-976d6873129d&displaylang=en

Keywords: kbtshoot kbprb KB887431

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