Microsoft KB Archive/177503

= Proxy Server 2.0 HTML Documentation Will Not Print =

Article ID: 177503

Article Last Modified on 5/14/2003

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APPLIES TO


 * Microsoft Internet Explorer 3.02
 * Microsoft Internet Explorer 3.02
 * Microsoft Proxy Server 2.0 Standard Edition

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This article was previously published under Q177503



SYMPTOMS
Microsoft Proxy Server version 2.0 online documentation explains how to print the documentation from Microsoft Internet Explorer by right-clicking the subject or topic heading. Normally, an option dialog box should display the following three printing choices:


 * Print the current page
 * Print an entire subject
 * Print the entire Installation and Administration Guide.

On some systems, Internet Explorer will display a print option with only one choice or no print options at all.



CAUSE
This is caused by an installed version of the Hhtctrl.ocx file that does not fully support the print option.



RESOLUTION

 * 1) Close Internet Explorer.
 * 2) Use the Find File feature in Microsoft Windows NT Server to find and delete all instances of the file Hhtctrl.ocx file.
 * 3) Re-open the proxy documentation and the correct version of Hhtctrl.ocx file will install automatically.
 * 4) Right-click the subject or topic heading in the Proxy Server 2.0 online documentation. Select one of the three printing choices.

Keywords: kbprint kbprb KB177503

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