Microsoft KB Archive/125489

= PC Win: Err Msg: MMFCLEAN.EXE Has Stopped Responding... =

Article ID: 125489

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Client 3.2

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This article was previously published under Q125489



SYMPTOMS
If you run MMFCLEAN.EXE, the system you are running it on can lock up or hang. You will also receive the following error message:

MMFCLEAN.EXE has stopped responding to the system.



CAUSE
In the first step of the MMFCLEAN.EXE procedure, it creates a TEMP file (~mmf.tmp), which is a copy of the MMF file that it is attempting to clean. If the program is halted in any way, the TEMP MMF will not get deleted. Trying to run MMFCLEAN.EXE again may cause the system to lock up or hang.



RESOLUTION
The resolution is to delete the offending TEMP files from the MAILDATA\MMF directory, and MMFCLEAN should work.

NOTE: Insufficient disk space on the postoffice can also cause the system to lock-up or hang without warning or error message.



MORE INFORMATION
For additional information, please see the following article in the Microsoft Knowledge Base:

117693 PC Adm: Microsoft Mail MMFCLEAN.EXE Utility

You can find MMFUTIL.EXE, a self-extracting file, on the following services:


 * Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon.

Click Knowledge Base, and select the product.

Enter kbfile MMFUTIL.EXE, and click GO!

Open the article, and click the button to download the file.
 * Internet (anonymous FTP) ftp ftp.microsoft.com

Change to the Softlib/Mslfiles folder.

Get MMFUTIL.EXE
 * The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type mssupport.

Double-click the MS Software Library icon.

Find the appropriate product area. Locate and Download MMFUTIL.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20

Keywords: KB125489

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