Microsoft KB Archive/140680

Money: Power Macs Can’t Read DMF-Formatted Floppy Setup Disks

PSS ID Number: Q140680 Article last modified on 08-17-1998

WINDOWS:3.0a,4.0,4.0a,5.0,98,99

MACINTOSH

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The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 Microsoft Money version 4.0, 4.0a for Windows 95 == Microsoft Money version 3.0a == 

= SYMPTOMS =

When you run the Microsoft Money Setup program from Distribution Media Format (DMF) disks on an Apple Power Macintosh computer, your floppy disk drive is unable to read the second Setup disk. The Setup program fails to recognize disk 2 and continues to prompt you for disk 2 after you have inserted it into the drive.

= CAUSE =

Macintosh floppy disk drives cannot read DMF-formatted disks.

= RESOLUTION =

Contact Microsoft Product Support at (425) 635-7131 to obtain Microsoft Money on non-DMF disks or on CD-ROM.

= MORE INFORMATION =

This behavior occurs because the floppy disks that contain the program files used by the Setup program use Distribution Media Format (DMF). This formatting allows a 1.44 megabyte (MB) 3.5-inch disk to hold 1.7 MB of data.

The symptoms described earlier are related to the floppy disk drive hardware. It does not matter if you are running Windows on a 486 (MS-DOS) add-on board or if you are running a version of SoftWindows to run Windows programs.

For additional information, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q122279 TITLE : Error Installing Software on Power Mac Running SoftWindows

ARTICLE-ID: Q124970 TITLE : Troubleshooting DMF Issues

The third-party products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

Additional query words: w_money please insert disk two powermac power mac power pc ppc 97 6.0 7.0 dolly ====================================================================== Keywords : kb3rdparty kbhw kbsetup kbdta Version : WINDOWS:3.0a,4.0,4.0a,5.0,98,99 Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.