Microsoft KB Archive/182772

= Serial Mouse Stops Responding When You Add a New Printer =

Article ID: 182772

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft IntelliPoint 2.0
 * Microsoft IntelliPoint 2.1
 * Microsoft IntelliPoint 2.2
 * Microsoft Windows 95
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q182772



SYMPTOMS
When you use the Add New Printer wizard to install a new printer in Microsoft Windows, your serial mouse may stop responding (hang).



RESOLUTION
To work around this problem, restart the computer. To do so, follow these steps:


 * 1) Press CTRL+ESC to open the Start menu.
 * 2) Press the UP ARROW key to select Shut Down, and then press ENTER.
 * 3) Use the UP or DOWN ARROW keys to select Restart, and then press ENTER.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft IntelliPoint software versions 2.0 and 2.1.

Additional query words: 2.10 crash frozen lock

Keywords: kbenv kbhardware kbprb KB182772

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