Microsoft KB Archive/312908

= Internet Information Services Stops Responding to ASP Requests After the Program Is Restarted =

Article ID: 312908

Article Last Modified on 6/5/2003

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APPLIES TO


 * Microsoft COM+ 1.0, when used with:
 * Microsoft Windows 2000 Standard Edition

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This article was previously published under Q312908



SYMPTOMS
Microsoft Internet Information Services (IIS) 5.0 may stop responding to requests for Active Server Pages (ASP) pages after a Web application is restarted.



CAUSE
A deadlock occurs because messages are not being pumped on single-threaded apartment (STA) threads. The STA threads are waiting for a revocation of a Global Interface Table (GIT) object that is registered in the multithreaded apartment (MTA) to finish. The STA thread should use CoWaitForMultipleHandles instead of WaitForSingleObject.



RESOLUTION
To resolve this problem, obtain Microsoft COM+ Hotfix Rollup 19. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

318105 INFO: Availability of Windows 2000 Post-Service Pack 2 COM+ Hotfix Rollup Package 19

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack



WORKAROUND
To work around this issue, restart IIS.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
Changing the Global.asa file randomly reproduces this problem.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words: kbIISCom kbWin2000preSP3COMRollup19Fix

Keywords: kbbug kbfix kbwin2000presp3fix kbwin2000sp3fix KB312908

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