Microsoft KB Archive/832843

= You receive a &quot;Windows XP Media Center Edition 2004 is unable to access the code you selected&quot; error message =

Article ID: 832843

Article Last Modified on 2/2/2004

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2004

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SYMPTOMS
When you press and hold the zero button on your set-top box remote control during the Identify Set-Top Remote step of the Microsoft Windows XP Media Center Edition 2004 First Run Wizard, you may receive the following error message:

Media Center is unable to access the code you selected. Please try a different code.



CAUSE
This problem may occur if your TV tuner card on your computer has been disabled or has been removed. You must have a TV tuner card enabled on your computer to correctly set up Media Center.



STATUS
Microsoft has confirmed that this is a problem in Media Center 2004.



Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Additional query words: MCE MCE2004 RF Antenna

Keywords: kbbug kbsetup kbprb kbpending KB832843

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