Microsoft KB Archive/872822

= A global event sink is not triggered after you restart the Microsoft Exchange Information Store service in Exchange Server 2003 Service Pack 1 =

Article ID: 872822

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
After you install Microsoft Exchange Server 2003 Service Pack 1 (SP1) on a computer that is running Exchange 2003, you experience the following symptom:
 * If you restart the computer or the Microsoft Exchange Information Store service, a global event sink that you have configured is no longer triggered.

Note If you have a mailbox event sink configured, that mailbox event sink is still triggered when you restart the computer or when you restart the Microsoft Exchange Information Store service.



CAUSE
This problem occurs because of a problem with the verification code that was introduced in Exchange 2003 SP1. In Exchange 2003 SP1, code is included to verify whether an event binding has a particular variable set. If this variable is not set, the event binding is not registered. Exchange global event sink bindings do not set this particular variable. However, the verification code that was introduced in Exchange 2003 SP1 does not account for the global event sink binding not having this variable set. Therefore, the global store event sink registration fails when the information store is re-mounted.



Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, you must have Exchange 2003 Service Pack 1 (SP1) installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, you must restart the Microsoft Exchange Information Store service to apply the changes after you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --     27-Jul-2004  19:26  6.5.7232.19     2,567,168  Exoledb.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM Store.exe

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB872822

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