Microsoft KB Archive/902429

= A scheduled Windows Backup operation may not start in Windows Server 2003 or in Windows 2000 =

Article ID: 902429

Article Last Modified on 6/27/2005

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
In Microsoft Windows Server 2003 or in Microsoft Windows 2000, a scheduled Windows Backup operation (Ntbackup.exe) may not start.



CAUSE
This issue may occur if the following conditions are true:
 * The backup device, such as a tape drive, has been mounted two times.
 * The second mount operation remains in a waiting state.



RESOLUTION
To resolve this issue, manually cancel the second mount operation. To do this, follow these steps:
 * 1) Right-click My Computer, and then click Manage.
 * 2) In the console tree, expand Storage, expand Removable Storage, and then click Work Queue.
 * 3) In the details pane, right-click the applicable backup device in the work queue, and then click Cancel Request.



MORE INFORMATION
For more information about a similar issue that has a different cause, click the following article number to view the article in the Microsoft Knowledge Base:

295159 Scheduled backups may hang after mounting tape

Keywords: kbtshoot KB902429

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