Microsoft KB Archive/285407

= PPT2002: Background Is Printed as Bands Instead of Transparent Grayscale =

Article ID: 285407

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft PowerPoint 2002 Standard Edition

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This article was previously published under Q285407



SYMPTOMS
When you print a Microsoft PowerPoint slide that contains partially transparent fills in AutoShapes and tables to a Hewlett Packard (HP) LaserJet printer, the shading prints as dark and light bands instead of as a grayscale background as expected.



CAUSE
This behavior can occur when you print shapes with transparent fills as grayscale to certain printers. This behavior is known to occur with the following printers:

HP LaserJet 4000 Series PCL with the PCL6 driver

HP LaserJet 5000 Series PCL with the PCL6 driver

Neither the PostScript version of these same printers nor the PCL5e version of the PCL drivers exhibit this behavior.



RESOLUTION
To resolve this issue, contact the manufacturer of your printer for information about upgrades to your printer driver.

For information about how to contact your printer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If a new version of the printer driver is not available, obtain and install PCL5e version of the PCL driver. Hewlett Packard maintains a download site for all their software updates at the following location:

http://welcome.hp.com/country/us/en/support.html

From here you can search on your model of printer and download the correct driver for your operating system.

Additional query words: PPT prb

Keywords: kbprb KB285407

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