Microsoft KB Archive/821107

= Various Programs May Stop Responding Occasionally =

Article ID: 821107

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
Various programs on your Windows 2000-based computer may stop responding or &quot;hang&quot; occasionally.



CAUSE
This behavior occurs if a noninteractive service on a Windows 2000-based computer invokes a process or service that runs in the WinSta0 interactive window station.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  02-Jun-2003  12:49  5.0.2195.6738      42.256  Basesrv.dll 17-Jan-2003 07:06  5.0.2195.6656     236.304  Cmd.exe 02-Jun-2003 12:49  5.0.2195.6660     233.232  Gdi32.dll 02-Jun-2003 12:49  5.0.2195.6751     333.072  Msgina.dll 07-Apr-2003 20:54  5.0.2195.6701      90.232  Rdpwd.sys 29-May-2003 14:22  5.0.2195.6748   4.576.256  Sp3res.dll 02-Jun-2003 12:49  5.0.2195.6688     403.216  User32.dll 02-Jun-2003 12:49  5.0.2195.6745     385.808  Userenv.dll 02-Jun-2003 12:26  5.0.2195.6751   1.628.816  Win32k.sys 29-May-2003 14:25  5.0.2195.6750     181.520  Winlogon.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Additional query words: WIN2000 WIN2k

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB821107

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