Microsoft KB Archive/817451

= XCCC: Outlook Web Access Cannot View or Delete Non-Delivery Report =

Article ID: 817451

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
If you use Microsoft Outlook Web Access (OWA) to send mail to a non-existent recipient, and you put only spaces in the subject line, when you try to open the non-delivery report (NDR) that you receive in response to the undeliverable mail, you receive the following error message:

The page cannot be found. 404 - File not found.

When you try to delete the NDR, you receive the following error message:

Some items could not be deleted. They were either moved or already deleted, or access was denied.

If you use Microsoft Outlook to view and delete the NDR, you can do so, and you do not receive either error message.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: MDB

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version      Size    File name --  02-May-2003  21:05  6.0.6461.0      3,915,776  Cdoex.dll 02-May-2003 20:51  6.0.6461.0        827,392  Davex.dll 02-May-2003 19:16  6.0.6461.0        577,536  Dsaccess.dll     X86 02-May-2003 21:02  6.0.6461.0        184,320  Dscmsg.dll       X86 02-May-2003 21:05  6.0.6461.0      3,575,808  Excdo.dll        X86 02-May-2003 19:16  6.0.6461.0        258,048  Exmime.dll 02-May-2003 20:51  6.0.6461.0      2,138,112  Exoledb.dll      X86 02-May-2003 19:14  6.0.6461.0         81,920  Exosal.dll 02-May-2003 20:51  6.0.6461.0        307,200  Exprox.dll 02-May-2003 18:12  6.0.6461.0         49,152  Mdbevent.dll 02-May-2003 21:16  6.0.6461.0      2,285,568  Mdbmsg.dll 02-May-2003 18:14  6.0.6461.0         32,768  Mdbrole.dll      X86 02-May-2003 19:17  6.0.6461.0         24,576  Mdbtask.dll 02-May-2003 19:15  6.0.6461.0      4,648,960  Store.exe Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB817451

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