Microsoft KB Archive/910329

= Error message that you may receive when you try to read help content for the Internet Explorer Pop-up Blocker feature on a Windows XP SP2-based computer that has the MUI Pack installed: &quot;Page could not be displayed&quot; =

Article ID: 910329

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0, when used with:
 * Microsoft Windows XP Service Pack 2

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SYMPTOMS
Consider the following scenario. You install the Microsoft Windows XP Service Pack 2 (SP2) Multilingual User Interface Pack (MUI) that Microsoft Knowledge Base (KB) article 84165 describes. Then, you try to read the help content for the Microsoft Internet Explorer 6 Pop-up Blocker feature. In this scenario, you may receive the following error message:

Page could not be displayed.



CAUSE
This problem may occur if the Iexplore.chm file that contains the pop-up blocker help content is not correctly updated after you install the MUI Pack. This file is located in the following folders:
 * Folder 1: :\Program Files\Internet Explorer\MUI\
 * Folder 2: :\WINDOWS\HELP\MUI\

When you try to read the help content, the Iexplore.chm file is loaded from Folder 1 and not from Folder 2.

However, if the MUI Pack only updates the Iexplore.chm file that is located in Folder 2 and not in Folder 1, the Iexplore.chm file will not be loaded and the help content will not display.

Note  is a placeholder that represents the hard disk partition where the Windows operating system is installed. Additionally,  is a placeholder represents a number for the MUI language.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxpsp2fix kbhotfixserver kbbug kbfix kbqfe kbpubtypekc KB910329

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