Microsoft KB Archive/834695

= You cannot successfully print a document that has multiple pages to multiple printer trays on a PostScript-based printer =

Article ID: 834695

Article Last Modified on 10/26/2006

-

APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

-





SYMPTOMS
When you use Microsoft Word 2002 or Microsoft Office Word 2003 to print a document that has multiple pages to multiple printer trays on a PostScript-based printer, the document does not print successfully. If you select a specific tray for the first page and a different tray for the remaining pages, only the first page is printed correctly. The remaining pages may not be printed. This problem occurs on a computer that is running Microsoft Windows 2000.



CAUSE
This problem occurs when the Microsoft PostScript printer driver cannot determine the correct media selection properties for the print job.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 15-Mar-2004 23:12  0.3.1296.1        132,608  Ps5ui.dll 05-Mar-2004 23:41                     26,038  Pscript.hlp 06-Mar-2004 00:41                    792,644  Pscript.ntf 15-Mar-2004 23:12  0.3.1296.1        464,384  Pscript5.dll 06-Mar-2004 00:41                    969,400  Pscrptfe.ntf 15-Mar-2004 23:16                      8,510  Kb834695.cat



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: PPD

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB834695

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.