Microsoft KB Archive/164975

= OL97: Password Error Connecting to Internet Mail Provider =

Article ID: 164975

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q164975





SYMPTOMS
When dialing your Internet Mail Service, you may receive the following error message:

The computer you are dialing in to cannot establish a dial-up networking connection. Check your password and then try again.



CAUSE
The User Name and/or Password are incomplete or incorrect in either the Internet Mail service profile or in the Dial-Up Networking connectoid.



RESOLUTION
Make sure the User Name and Password are either both correct or both empty in the Login As dialog box in the Internet Mail service profile. If the User Name and Password are empty, also make sure the User Name and Password are both correct in the Connect To dialog box of the Dial-Up Networking connectoid.

NOTE: The Login As information in the Internet Mail service profile will take precedence over the information in the Dial-Up Networking connectoid. However, if the User Name and Password information in the Login As dialog box is blank, this information will be taken from the Dial-Up Networking connectoid.



Verify the Internet Mail Service "Login As" Information

 * 1) On the Tools menu, click Services.
 * 2) Click Internet Mail Service and then click Properties.
 * 3) Click the Connection tab.
 * 4) Make sure the "Connect using the modem" option is selected.
 * 5) Make sure the proper Dial-Up Networking connectoid is selected in the "Dial using the following connection" list. Then, click Login As.
 * 6) In the Login As dialog box, make sure that the User Name and Password fields are both correct.
 * 7) Click OK to close all dialog boxes.

Verify the Dial-Up Networking "Connect To" Information

 * 1) Double-click the My Computer icon on your desktop.
 * 2) In My Computer, double-click the Dial-Up Networking icon.
 * 3) Double-click the dial-up connectoid used to connect to your Internet service provider.
 * 4) In the Connect To dialog box, make sure that the User Name and Password fields are both correct.

