Microsoft KB Archive/915629

= You cannot fetch a workspace from a member who has recently completely removed and reinstalled Groove =

Article ID: 915629

Article Last Modified on 3/6/2007

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APPLIES TO


 * Groove Workspace 2.5 Standard Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
Consider the following scenario. You try to fetch a workspace from a member in Groove. However, the member recently completely removed and then reinstalled Groove. In this scenario, you cannot fetch a workspace from that member.



CAUSE
This issue occurs because Groove tries to use the known DeviceID for the account to fetch the workspace.

A DeviceID identifies a computer that is running Groove. When a member performs all the following steps, the member will have the same account:
 * 1) Removes all the Groove data on the computer.
 * 2) Reinstalls Groove on the computer.
 * 3) Restores their Groove account information.

However, the DeviceID is new. Because the DeviceID is new, you cannot fetch a workspace from that member.



WORKAROUND
To work around this issue, follow these steps:
 * 1) Cancel the fetch.
 * 2) Have the other member send you an instant message in Groove.
 * 3) Reply to the instant message to establish their new computer information in your Groove data.
 * 4) Try to fetch the workspace again.

Additional query words: TCN-01056

Keywords: kbexpertiseinter kbtshoot KB915629

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