Microsoft KB Archive/134931

= Word Hangs When You Perform a Mail Merge to Electronic Mail =

Article ID: 134931

Article Last Modified on 11/22/2005

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APPLIES TO


 * Microsoft Word 95a
 * Microsoft Word 95 Standard Edition

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This article was previously published under Q134931



SYMPTOMS
When you open or create a main document for a mail merge, click Send on the File menu, and then attempt to perform a mail merge to electronic mail, Word hangs (stops responding).



WORKAROUND
To work around this problem, close the window that appears when you click Send on the File menu, and then perform the mail merge.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 7.0 and 7.0a for Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
For additional information, please see the following articles in the Microsoft Knowledge Base:

141922 How to Start a Mail Merge

