Microsoft KB Archive/217997

= Err Msg: "File Is Open or in Use" Installing SBS and Windows NT =

Article ID: 217997

Article Last Modified on 5/13/1999

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q217997



SYMPTOMS
When you install Small Business Server 4.5 with Microsoft Windows NT 4.0 Service Pack 4, the following error message may be displayed:

Service Pack Setup Error: The file "FILENAME" is open or in use by another application. Close all other applications and then click Retry.



CAUSE
This behavior occurs because there is a file open in one or more programs during the service pack installation process.



RESOLUTION
To resolve this issue, close all programs that may have a file open, and click Retry. If you are still unable to overwrite the file:

NOTE: Use this procedure only if you have closed all other problems and the file is still in use.
 * 1) Find the location of the original file you want to overwrite (for example, C:\Winnt.sbs\System32\Ntdll.dll).
 * 2) Rename this file to Ntdll.old.
 * 3) Click Retry.

This procedure allows you to overwrite the file. When you rename a file in Windows NT, the file handle remains in memory and you can overwrite a file to the old name.

Additional query words: smallbiz

Keywords: kbbug kbnofix KB217997

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