Microsoft KB Archive/917999

= Error message when you try to validate Office 2003 or Office XP by using Office Genuine Advantage: &quot;Unable to Validate&quot; or &quot;Error code: 0x8018111&quot; =

Article ID: 917999

Article Last Modified on 4/25/2006

-

APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Small Business Management Edition 2006
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Access 2003
 * Microsoft Office Excel 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office OneNote 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2003 with Business Contact Manager
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Project Standard 2003
 * Microsoft Office Project Professional 2003
 * Microsoft Office Visio Standard 2003
 * Microsoft Office Visio Professional 2003
 * Microsoft Office Word 2003
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Project 2002 Professional Edition
 * Microsoft Project 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition
 * Microsoft Visio 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

-



SYMPTOMS
When you try to validate Microsoft Office 2003 or Microsoft Office XP by using Office Genuine Advantage, you receive one of the following error messages:

Error message 1

Unable to Validate.

Error message 2

Error code: 0x8018111



RESOLUTION
To resolve this issue, your computer must be running one of the following Microsoft Windows operating systems to successfully validate Office 2003 or Office XP:
 * Microsoft Windows XP
 * Microsoft Windows 2000

If you have Office 2003 or Office XP installed on a computer that is running Windows XP or Windows 2000, try to validate Office again.



MORE INFORMATION
If you continue to experience problems when you try to validate Office 2003 or Office XP, try to run the Genuine Advantage diagnostics. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/genuine/diag

For more information about genuine Microsoft software, visit the following Microsoft Web site:

http://www.microsoft.com/genuine/default.mspx

Additional query words: office2003 office2k3 office11 off2003 off2k3 off11 office2002 office2k2 officexp office10 off2002 off2k2 offxp off10

Keywords: kbtshoot kbsetup kblicensing kbprb kbexpertisebeginner KB917999

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.