Microsoft KB Archive/908233

= Microsoft Office InfoPath 2003 may stop responding when you repeatedly click the Delete command button =

Article ID: 908233

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Office InfoPath 2003, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Internet Explorer (Programming) 6.0</li></ul>

 Microsoft Internet Explorer 6.0</li></ul>

 Microsoft Windows XP Professional</li></ul>

 Microsoft Windows XP Home Edition</li></ul> </li></ul>

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SYMPTOMS
Microsoft Office InfoPath 2003 may stop responding when you repeatedly click the Delete command button to delete sections in a repeating section table on a form. Additionally, you may receive an error message that is similar to the following:

Microsoft InfoPath has encountered a problem and needs to close. We are sorry for the inconvenience.

This problem may occur when you use a form that has several command buttons.

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CAUSE
The problem occurs because the Mshtml.dll shared system component experiences an access violation. The problem occurs when Mshtml.dll processes button-focus events at the same time that the document that hosts the buttons reloads.

InfoPath 2003 uses Mshtml.dll to display a form.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
If you are running Windows XP, you must have Windows XP Service Pack 1 or Windows XP Service pack 2 installed on your computer.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Internet Explorer 6.0 with Service Pack 1
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: crash mshtml infopath

Keywords: kbwinserv2003sp2fix kbqfe kbhotfixserver kbtshoot kbhowto kbbug kbfix kbpubtypekc KB908233

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