Microsoft KB Archive/226987

= OLEXP: Unable to Retrieve E-Mail When Line Contains Only 2 Periods =

Article ID: 226987

Article Last Modified on 12/5/2003

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APPLIES TO


 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2
 * Microsoft Outlook Express 4.01 Service Pack 1
 * Microsoft Outlook Express 4.01 Service Pack 2

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This article was previously published under Q226987



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you try to download e-mail from your POP3 e-mail server, you may be unable to do so, or you may be able to download some but not all of your messages.



CAUSE
This issue can occur if you try to download an e-mail message that contains a line with only 2 period characters. A line with only 2 period characters may be incorrectly interpreted by a POP3 e-mail server as being the end of a file. When this occurs, the POP3 e-mail server incorrectly interprets this information as indicating that the complete message has been sent.



RESOLUTION
To resolve this issue, upgrade to Outlook Express version 5 or later. For information about how to obtain and install Outlook Express version 5 or later, please view the following Microsoft Web site:

http://www.microsoft.com/windows/ie

To work around this issue, use Telnet to read or delete the e-mail message from your POP3 server. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

187785 How to Use Telnet to Test an Internet Mail Connection

Additional query words: 1.0 1.00 2.0 2.00 4.00

Keywords: kbui kbprb KB226987

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