Microsoft KB Archive/817072

= Program abruptly quits when you save a Master Project file in Microsoft Project 2002 =

Article ID: 817072

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Project 2002 Professional Edition
 * Microsoft Project 2002 Standard Edition

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SYMPTOMS
When you try to close or save a Project that contains inserted project plans (Master Project file), the program may abruptly quit with or without an error message.



CAUSE
This problem may occur if you have broken the link to an inserted Project file in the Master Project file.



Service Pack Information
This problem is corrected in Project 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867829 How to obtain the latest Microsoft Project 2002 service pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Project 2002 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Size       File name --  03-Apr-2003  18:53   9,090,048  Project10.msp

After the hotfix is installed, the following files will have the listed attributes or later:

Date        Time   Version            Size    File name --  24-Mar-2003  21:24  10.0.2003.324     320,000  Atlconv.dll 22-May-2002 22:37  10.0.4109.0     7,445,320  Owc10.dll 18-Oct-2002 03:23  10.0.2002.1017    909,824  Pj10od10.dll 19-Feb-2003 00:24  10.0.2003.218     254,464  Pj10tm10.dll 24-Mar-2003 21:24  10.0.2003.324   4,108,800  Pjoledb.dll 03-Apr-2003 02:29  10.0.2003.402  10,101,248  Winproj.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Project 2002 Service Pack 1.

Additional query words: Crash Freeze Blue Screen FIX

Keywords: kberrmsg kbfix kbqfe kbprb kbsavefile kbproject2002sp1fix kbhotfixserver KB817072

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