Microsoft KB Archive/923430

= One or more scan engines do not update successfully in Antigen 9.0 for Exchange =

Article ID: 923430

Article Last Modified on 8/23/2006

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APPLIES TO


 * Microsoft Antigen for Exchange

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SYMPTOMS
When you view the SCANNER UPDATE SETTINGS work panel in the Microsoft Antigen 9.0 for Exchange Antigen Administrator program, you notice that one or more scan engines is not up to date.

For example, if you click Microsoft AV in the Name list, an outdated date appears in the Last Updated box under Scanner Information. Additionally, when you examine the %ProgramFiles%\Microsoft Antigen for Exchange\ProgramLog.txt file, you notice information that resembles the following:

ERROR: UpdateException: (0x00000005) Access is denied. Failed to write manifest to local directory: C:\Program Files\Microsoft Antigen for Exchange\Engines\x86\Microsoft\Bin\manifest.cab



CAUSE
This problem occurs if the Manifest.cab file has the Read-only attribute set.



RESOLUTION
To resolve this problem, remove the Read-only attribute from the Manifest.cab file. To do this, follow these steps:  Start Windows Explorer, and then locate the following folder:

%ProgramFiles%\Microsoft Antigen for Exchange\engines\x86\ \bin

Replace  with the scan engine that is not updating successfully. For example, perform one of the following actions:  Replace  with Norman. Replace  with Microsoft. Replace  with Antigen.  In the Bin folder, right-click the Manifest.cab file, and then click Properties.</li> On the General tab, click to clear the Read-only check box, and then click OK.</li> Start the Antigen Administrator program, and then manually update the scan engine. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, point to All Programs, point to Microsoft Antigen for Exchange, and then click Antigen Administrator.</li> In the Shuttle Navigator, click Scanner Updates.</li> In the SCANNER UPDATE SETTINGS work panel, click the affected scan engine, and then click Update Now.</li></ol> </li></ol>

Keywords: kbtshoot kbprb KB923430

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