Microsoft KB Archive/136541

= PRB: Visual SourceSafe Books Online Help Viewer Crashes =

Article ID: 136541

Article Last Modified on 4/18/2003

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APPLIES TO


 * Microsoft SourceSafe

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This article was previously published under Q136541



SYMPTOMS
Start Books Online. The introductory dialog that appears includes an OK command button, a Cancel command button, and a grayed and disabled Help button. Pressing F1 to bring up a help dialog causes one of the following error messages to be appear, depending on the operating system that you are using:

Windows NT
The instruction at "0x00429318" referenced memory at "0x00000320". The memory could not be "read".

Windows 95
The program has performed an illegal operation and will be shut down.

After you dismiss this dialog, the InfoViewer terminates.



CAUSE
Visual SourceSafe ships with the InfoViewer application to enable documentation to be viewed online. This is a known InfoViewer bug.



RESOLUTION
Do not press F1 when you see a grayed help button. To view one of the topics, select its title in the list box and click OK. If you've decided you don't wish to view any of the listed topics, press Cancel.



STATUS
This problem will be fixed in InfoViewer 2.52.



Steps to Reproduce Behavior

 * 1) Open the Microsoft Visual SourceSafe program group in Program Manager, or navigate to the Visual SourceSafe menu from the Start button.
 * 2) Double-click the Books Online icon to start a copy of the InfoViewer browser. A dialog appears with enabled OK and Cancel buttons, as well as a disabled Help button.
 * 3) Press F1.

RESULT: You receive one of the two error messages listed under the SYMPTOMS section, depending on your operating system.

Additional query words: gp fault crash

Keywords: kbssafe400 kbprb KB136541

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