Microsoft KB Archive/895178

= The Mailbox Management report shows incorrect free space =

Article ID: 895178

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Service Pack 1

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SYMPTOMS
If you configure the Exchange Server 2003 server to let the Mailbox Management process send a detailed report to you, you may find the Mailbox Management report shows incorrect free space.

The Mailbox Management report may show &quot;null&quot; instead of kilobytes (KB) or megabytes (MB). Additionally, the data size may be incorrect. For example, the Mailbox Management report may show the following information: Folder/ Done: 0 Items Processed, 0 Items Would Be Moved or Deleted (0 (null)) Folder/Inbox Done: 0 Items Processed, 5 Items Would Be Moved or Deleted (17 (null))



CAUSE
This problem occurs after you apply the hotfix that is described in Microsoft Knowledge Base article 895471 or if you install Exchange Server 2003 Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

895471 Event ID 9307 displays an incorrect value for the number of messages that are moved or that are deleted by the Mailbox Management process in Exchange Server 2003 or in Exchange 2000 Server



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: XADM

Keywords: kbexchesm kbqfe kbbug kbfix KB895178

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