Microsoft KB Archive/220501

= WD2000: Unable to Delete Contacts from Address Book =

Article ID: 220501

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q220501



SYMPTOMS
When you try to delete a contact or personal address from your Outlook 2000 Address Book using the Insert Address button in Word (on the Tools menu, click Envelopes and Labels), the following message may appear:

Are you sure that you want to permanently remove the selected user(s) from this Address Book?

When you click Yes, the contact or address is not removed.

NOTE: You may or may not receive this message. In either case, the contact or address is not removed.



WORKAROUND
To work around this problem, you can remove the contact from within Outlook 2000.

To remove a contact while in Outlook 2000, do the following:
 * 1) Go to your Contacts folder.
 * 2) Click to select a contact.
 * 3) On the Edit menu, click Delete.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbpending KB220501

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