Microsoft KB Archive/314782

= You may receive an error message when you save or print a project in Picture It! =

Article ID: 314782

Article Last Modified on 11/30/2007

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APPLIES TO


 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Digital Image Pro 7.0
 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Publishing 2002 Gold
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Greetings 2002 Standard Edition

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This article was previously published under Q314782



SYMPTOMS
When you save or print a project, you may receive an error message that resembles one of the following:

Message 1
Pip has caused an error in PIPCORE6.DLL. Pip will now close. If you continue to experience problems, try restarting your computer.

If you click Close, you may receive the following error message:

Pip has caused an error in MFC42.DLL. Pip will now close.

Message 2
PIP caused an error in pipcore6.dll

PIP caused an error in pipcore7.dll

When you close this error message, you may receive the following error message:

PIP caused an error in kernel32.dll

Message 3
If you click Organize Gallery, you may receive an error message that resembles the following:

An error has occurred in the script on this page.

Error: Class not registered

When you close this error message, you may receive one of the following error messages:

PIP caused an invalid page fault in module pidocob6.dll

PIP caused an invalid page fault in module pipcore6.dll

PIP caused an invalid page fault in module podocob7.dll



CAUSE
This issue may occur if one of the following conditions is true:
 * The project that you are saving has become corrupted. (You receive an error message about the Picore6.dll file if Picture It! 2002 cannot read the project file correctly to save it. The file is corrupted beyond repair.)
 * Your video card is using outdated drivers, or it does not meet the system requirements to run the program.
 * The installation of the program is corrupted.
 * You try to access a file with an extremely long file name that is nested in a long path.



RESOLUTION
To resolve this issue, use the following methods in the order that they appear.

Method 1: Test the Project for File Corruption
To test for file corruption, you have to open another project. It is best to select one of the templates included with Picture It!. In the new project, try to save, print, and add pictures. If the issue does not occur in the new project, you should suspect file corruption in your other file. If the issue does occur, continue to the other methods that are listed.

If the project file is corrupted, re-create the project.

Method 2: Remove and Reinstall Internet Explorer
Important Do not use this method if you are using Microsoft Windows XP. By default, Internet Explorer 6 is preinstalled in all versions of Windows XP.

For more information about how to reinstall or repair Internet Explorer and Outlook Express in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

318378 How to reinstall or repair Internet Explorer in Windows XP

To help prevent interference from other programs while installing, follow these steps:  Create a folder on your desktop named Internet Explorer 6. Visit the following Microsoft Web site:

http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

 On the Next page, click Download NOW, select your Language, and then click GO. Click the Download Internet Explorer 6 link, click Save, and then click OK. Click Save In:, click the Internet Explorer 6 folder on your desktop, and then click Save. When it says that the download is complete, click Close, and then minimize the window.</li> Double-click the Internet Explorer 6 folder on your desktop.</li> Locate and then double-click the Ie6setup.exe file.</li> Accept the License agreement, and then click Next.</li> Click Minimal or Customize your browser, and then click Next.</li> Click FULL from the drop down menu, make sure all boxes below are checked, and then click Advanced.</li> Click Download Now, click OK, and then click Next.</li> Click the Internet Explorer 6 folder on your desktop.</li> Select the type of operating system for the installation, and then click Next.</li> Click OK.</li></ol>

Enable the Startup menu

 * 1) Click Start, click Run, type MSCONFIG, and then click OK.
 * 2) Click Advanced, click Enable Startup Menu, and then click OK.
 * 3) Click OK, and then click No when you are prompted to restart your computer.

Rollback Internet Explorer
To rollback the original configuration and then install version 6 in safe mode, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Select Microsoft Internet Explorer   & Internet tools, and then click Add/Remove.

Note The  represents the version number of Internet Explorer installed on your system.
 * 1) Select Restore the previous Windows configuration, click OK, and then follow the steps.
 * 2) Restart when prompted.
 * 3) Throughout the starting process, when the Windows Startup Menu appears, press 3 to select Safe Mode, and then press ENTER.

Note In safe mode, your video resolution is temporarily reduced to the minimum settings, therefore, colors and sizes may seem unusual. This is typical and will go back to the previous settings when you restart.
 * 1) In Windows 98, a message will come up stating that you are in Safe Mode, click OK.

In Windows Millennium Edition, the safe mode troubleshooter will start, exit it.
 * 1) Double-click the Internet Explorer 6 folder on your desktop, locate and double-click the Ie6setup.exe file, and then follow the steps.
 * 2) When the installation is complete, restart and when the Windows Startup Menu appears, press 3 to select Safe Mode, and then press ENTER.

Note You are returning to Safe Mode to allow the installation to complete unimpeded.
 * 1) In Windows 98, a message will come up stating that you are in Safe Mode, click OK.

In Windows Millennium Edition, the safe mode troubleshooter will start, exit it.
 * 1) Click Start, click Run, type MSCONFIG, and then click OK.
 * 2) Click Advanced, click to clear the Enable Startup Menu check box, and then click OK.
 * 3) Click OK, and then restart your computer as prompted.

For more information, click the following article number about how to uninstall Internet Explorer 6 to view the article about how to uninstall Internet Explorer 6 in the Microsoft Knowledge Base:

293907 How to uninstall Internet Explorer 6 on a Windows 98, Windows 98 Second Edition, Windows Millennium Edition, or a Windows 2000-based computer

For more information about how to start in to safe mode in Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:

192926 How to perform clean-boot troubleshooting for Windows 98

For more information about how to start in safe mode in Windows Millennium Edition, click the following article number to view the article in the Microsoft Knowledge Base:

267288 How to perform a clean boot in Windows Millennium Edition

How to repair or return to a previous Internet Explorer installation
If the Internet Explorer Repair Tool Verification does not work, or if Internet Explorer 5.0 is not listed in the Add/Remove Programs tool in Control Panel, you may be able to start the Internet Explorer Repair tool at a command prompt. To do this, click Start, click Run, type the following command in the Open box, and then click OK:

rundll32 setupwbv.dll,IE6Maintenance &quot;C:\Program Files\Internet Explorer\Setup\SETUP.EXE&quot; /g &quot;C:\WINDOWS\IE Uninstall Log.Txt&quot;

Note This command is case sensitive. If you must replace a bad file from the original Internet Explorer or Windows media, use either the System File Checker (SFC) tool or the Extract tool to extract the file. For more information about these tools, click the following article numbers to view the articles in the Microsoft Knowledge Base:

185836 Description of the System File Checker Tool (Sfc.exe)

129605 HOW TO: Extract original compressed Windows files

Method 3: Install the Latest Video Driver
You may be able to resolve this issue by downloading and installing the latest video driver available for your video adapter.

Contact your video adapter manufacturer for information about how to obtain and install the latest video driver for your video adapter.

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Test to see whether the issue is resolved. If the issue continues to occur, continue to the next method.

Method 3: Reduce graphics hardware acceleration

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then click Graphics.
 * 4) Move the Hardware Acceleration slider one notch to the left of the current setting.
 * 5) Click OK, and then click Close.
 * 6) When you are prompted to restart the computer, click Yes.
 * 7) Test to see whether the issue is resolved. If the issue continues to occur, repeat steps 1 through 6 until you reach the None setting, or the issue is resolved.

If the Hardware Acceleration slider is at the None setting and the issue is not resolved, move the slider back to the original setting.

If the issue continues to occur, go to the next method.

Method 4: Remove the Program
To resolve this issue, remove the program, remove the folders, and then reinstall the program.

Remove the program

 * 1) Click Start, point to Settings, and then click Control Panel.

Note If you are using Microsoft Windows XP, click Start, and then click Control Panel.
 * 1) Double-click Add/Remove Programs.
 * 2) Double-click the Picture It! program that you want to remove.
 * 3) Follow the instructions onscreen to remove the program.
 * 4) If you are prompted to restart your computer, do not restart your computer now.

Run the Microsoft Windows Installer CleanUp utility to remove the Windows Installer registry settings, and then reinstall your program. To do this, follow these steps: <ol> Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings associated with your products installation.

For more information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

</li> To use the Windows CleanUp utility, follow these steps: <ol> Click Start, point to Programs, and then click Windows Installer Clean Up.</li> Select the program that you want to remove, and then click Remove.</li> Click OK, and then click Exit.</li></ol>

Note Because the Windows Installer CleanUp utility removes Windows Installer related registry settings and not the program files, make sure that you install your program in the same folder where it was originally installed to prevent duplication of files on your hard disk.</li></ol>

If the program in question is not listed in the Windows Installer Cleanup utility, proceed to the next section. If the Cleanup utility successfully removed the earlier version of this program, proceed to the &quot;Reinstall Picture It!&quot; section of this article.

Clean boot the computer
To clean boot your computer, use the appropriate method for your version of Windows.

Windows Millennium Edition

For more information about how to perform a clean boot, click the following article number to view the article in the Microsoft Knowledge Base:

267288 How to perform a clean boot in Windows Millennium Edition

Windows 98

Run the System Configuration Utility (Msconfig.exe) to perform a clean boot. To do this, follow these steps:
 * 1) Click Start, click Run, type msconfig in the Open box, and then click OK.
 * 2) Click the General tab.

Click Selective Startup, and then click to clear the following check boxes:
 * 1) * Process Config.sys File
 * 2) * Process Autoexec.bat File
 * 3) * Process Winstart.bat File (if available)
 * 4) * Process Win.ini File
 * 5) * Load Startup Group Items
 * 6) Click OK. When you are prompted to restart the computer, do so.

For more information about how to clean boot Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:

192926 How to perform clean-boot troubleshooting for Windows 98

Note To restore your original startup configuration, rerun the System Configuration Utility (Msconfig.exe), click the General tab, and then click Normal Startup.

Windows XP
 * 1) Click Start, click Run, type msconfig in the Open box, and then click OK.
 * 2) Click the General tab, click Selective Startup, and then click to clear the following check boxes:
 * 3) * Process SYSTEM.INI file
 * 4) * Process WIN.INI file
 * 5) * Load Startup Items
 * 6) Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
 * 7) Click OK, and then click Restart to restart the computer.

Note To restore the computer to use a typical startup, on the General tab, in the System Configuration Utility, click Normal Startup - load all device drivers and services, click OK, and then click Restart to restart the computer.

Reinstall the program
Insert the first disc into your CD-ROM drive or DVD-ROM drive. If Setup starts automatically, follow the instructions on the screen to install the program.

Note Do not use Minimal installation options.

If the Setup program does not start automatically, follow these steps:
 * 1) Click Start, click Run, type cd-rom:\setup.exe in the Open box.

In this example, cd-rom is the drive letter of your CD-ROM drive or DVD-ROM drive.
 * 1) Click OK.
 * 2) Follow the instructions that appear on the screen.

We recommend that you use a Typical or Full installation option to prevent usage issues after you install Greetings or Picture It! If you use the Minimal installation option, the clip art may be listed but represented by a standard icon instead of than a thumbnail image. To gain access to the clip art, right-click the standard icon, and then insert the appropriate CD-ROM.

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MORE INFORMATION
For more information about whether your video card meets the minimum system requirements to run the Picture It! programs, click the following article number to view the article in the Microsoft Knowledge Base:

309110 PI002 and Greetings 2002: Minimum system requirements

Additional query words: pip pip2003 pi pipcore7.dll pipcore6.dll podocob7.dll

Keywords: kbprb KB314782

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