Microsoft KB Archive/243401

= Cannot View Thumbnail Image =

Article ID: 243401

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q243401



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you open a folder that is configured to show a thumbnail view of .jpg files, you may see an outline of the thumbnail and a small program icon where the image should be displayed.



CAUSE
This issue can occur if you uninstall Microsoft Photo Editor that is installed with Microsoft Office 97 Professional.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use Regedit to associate the .jpg file extension in the registry:  Click Start, click Run, type regedit in the Open box, and then click OK. Locate and click the HKEY_CLASSES_ROOT\.jpg registry key. Right-click the HKEY_CLASSES_ROOT\.jpg registry key, point to New, and then click Key. Name the new key ShellEx. Right-click the ShellEx registry key that you created, point to New, and then click Key. Name the new key {BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}. Click the {BB2E617C-0920-11d1-9A0B-00C04FC2D6C1} registry key that you created, right-click the Default value in the right pane, click Modify, and then type the following value data in the Value data box:

{7376D660-C583-11d0-A3A5-00C04FD706EC}

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbenv kbprb kbui KB243401

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