Microsoft KB Archive/936152

= A record that was deactivated is still displayed when you use the Quick Find view to show customized entities in Microsoft Dynamics CRM 3.0 =

Article ID: 936152

Article Last Modified on 7/20/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you use the Quick Find view to show customized entities in Microsoft Dynamics CRM 3.0, the record that was deactivated is still displayed. The record that was deactivated should not be displayed.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM server components and the Microsoft Dynamics CRM client for Outlook components.

Install this hotfix on the Microsoft Dynamics CRM server and on the Microsoft Dynamics CRM client for Outlook. To do this, follow these steps:  Click Start, click Run, type regedit, and then click OK. Use one or more of the following methods, depending on the software that you have installed.  Microsoft Dynamics CRM server  In the registry, locate the following subkey:

 Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilterQF in the Name field. Double-click IgnoreCustomEntityFilterQF, and then type 1 in the Value data field.</li> Click Start, click Run, type iisreset, and then click OK.</li></ol> </li> Microsoft Dynamics CRM laptop client for Outlook <ol style="list-style-type: lower-alpha;"> In the registry, locate the following subkey:

</li> Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilterQF in the Name field.</li> Double-click IgnoreCustomEntityFilterQF, and then type 1 in the Value data field.</li> Restart the Microsoft Dynamics CRM laptop client for Outlook.</li></ol> </li> Microsoft Dynamics CRM desktop client for Outlook

Restart the Microsoft Dynamics CRM desktop client for Outlook.</li></ul> </li></ol>

Note If the value in the Value data field for the IgnoreCustomEntityFilterQF DWORD value reverts to 0, Microsoft Dynamics CRM displays the deactivated record again when you use the Quick Find view.

Prerequisites
You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB936152$\Spuninst folder.

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MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: nc v3 v3c

Keywords: kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB936152

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