Microsoft KB Archive/890746

= FIX: The Message Queuing service unexpectedly quits and event IDs 7034 and 4355 are logged in Windows Server 2003 =

Article ID: 890746

Article Last Modified on 11/15/2007

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APPLIES TO

 Microsoft Message Queuing 3.0, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86) 

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, the Microsoft Message Queuing service may unexpectedly quit. In this scenario, both the following error events are logged: Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Date:

Time:

Type: Error

User: N/A

Computer:

Description: The Message Queuing service terminated unexpectedly. It has done this 1 time(s).

Event Source: MSDTC

Event Category: SVC

Event ID: 4355

Date:

Time:

Type: Error

User: N/A

Computer:

Description: An MS DTC component has generated an exception. Error Specifics: The process ' \system32\mqsvc.exe' hit an exception in a MSDTC related component. The following exception (C0000005) was generated at 0x615AA6BE, Pid:2268. The process is being terminated.

Additional information useful in a debugger:

You can do '.exr 0x2c8f1a8' to display the exception record.

You can do '.cxr 0x2c8f1c4' to display the context at the time of the exception.

MQQM!QMMain(int,unsigned short const * * const) + 0x242ba

MQQM!QMMain(int,unsigned short const * * const) + 0x24f1a

MQQM!QMMain(int,unsigned short const * * const) + 0x24f46

MSDTCPRX!CTmProxyCore::CreateInstance(class CTmProxyCore * *,struct IUnknown *) + 0x15f1

MSDTCPRX!CTmProxyCore::CreateInstance(class CTmProxyCore * *,struct IUnknown *) + 0x366c

MSDTCPRX!JoinDtcEx(unsigned short *) + 0xc1ae

MSDTCPRX!JoinDtcEx(unsigned short *) + 0xc7d5

MSDTCPRX!JoinDtcEx(unsigned short *) + 0x2ef4

MSDTCPRX!JoinDtcEx(unsigned short *) + 0x30ee + 0x2070070



CAUSE
This problem may occur when multiple threads use the same Microsoft Distributed Transaction Coordinator (MSDTC) ITransaction transaction object. In this scenario, some threads might use this object before the object is initialized. Therefore, an access violation error occurs in the Message Queuing service.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version          Size     File name --  21-Dec-2004  23:29  5.2.1731.242      77,312  Mqac.sys 22-Dec-2004 00:31  5.2.1731.242     146,432  Mqad.dll 22-Dec-2004 00:31  5.2.1731.242     192,000  Mqads.dll 21-Dec-2004 23:30  5.2.1731.242      28,160  Mqbkup.exe 22-Dec-2004 00:31  5.2.1731.242       9,728  Mqcertui.dll 22-Dec-2004 00:31  5.2.1731.242      31,232  Mqdbodbc.dll 22-Dec-2004 00:31  5.2.1731.242      47,616  Mqdscli.dll 22-Dec-2004 00:31  5.2.1731.242      48,128  Mqdssrv.dll 22-Dec-2004 00:31  5.2.1731.242      44,544  Mqgentr.dll 22-Dec-2004 00:31  5.2.1731.242      28,160  Mqise.dll 22-Dec-2004 00:31  2001.12.4720.23   71,680  Mqlogmgr.dll 21-Dec-2004 23:30  5.2.1731.242      39,424  Mqmig.exe 21-Dec-2004 21:31  5.2.1731.242     220,160  Mqmigrat.dll 22-Dec-2004 00:31  5.2.1731.242     230,400  Mqoa.dll 22-Dec-2004 00:31  5.2.1731.242      15,872  Mqperf.dll 22-Dec-2004 00:31  5.2.1731.242     778,752  Mqqm.dll 22-Dec-2004 00:31  5.2.1731.242     169,472  Mqrt.dll 22-Dec-2004 00:31  5.2.1731.242     117,248  Mqrtdep.dll 22-Dec-2004 00:31  5.2.1731.242     133,632  Mqsec.dll 22-Dec-2004 00:31  5.2.1731.242     508,928  Mqsnap.dll 22-Dec-2004 00:31  5.2.1731.242      50,176  Mqupgrd.dll 22-Dec-2004 00:31  5.2.1731.242     421,888  Mqutil.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: MSMQ

Keywords: kbbug kbfix kbwinserv2003presp1fix kbhotfixserver kbqfe KB890746

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