Microsoft KB Archive/909087

= A short delay is experienced before music or a voice message is heard in Communicator 2005 =

Article ID: 909087

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Communicator 2005

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SYMPTOMS
You use Microsoft Office Communicator 2005 as a softphone. If the remote end plays music on hold or redirects to a voice mail system, a short delay is experienced before music or a voice message is heard.



CAUSE
This problem may occur if the streams that are sent to Communicator 2005 are automatically switched by the remote end. For example, when music on hold is played, the remote party's voice stream is replaced by the music stream.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
A softphone is a software-based telephone for Voice over IP (VoIP). Softphones can work as stand-alone telephones or as part of an IP PBX family. They offer the full range of telephone features. These features include call forwarding and conference calling. Additionally, softphones provide integration with programs such as Microsoft Outlook for automatic telephone dialing. For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: communicator2005 communicator2k5 com2005 com2k5 softphone soft phone

Keywords: kbhotfixserver kbqfe kbpubtypekc KB909087

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