Microsoft KB Archive/929642

= Error message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace =

Article ID: 929642

Article Last Modified on 11/16/2007

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APPLIES TO


 * Zune software
 * Zune Live

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SYMPTOMS
If you try to sign in to the Zune Marketplace or you try to play content from the Zune Marketplace, you receive one of the following error messages:

Error message 1

A Windows Digital Rights Management component is corrupted. For additional assistance, click Web Help.

Error message 2

The media rights system on your computer has encountered an error and needs to be manually reset. To learn more about this problem, click Web Help.

Error message 3

Can't validate a required Windows Media Digital Rights Management component. You might need to reinstall the Zune software.

Error message 4

A Windows Digital Rights Management component is corrupted. For additional assistance, click Web Help.

Error message 5

The DRM version on this computer is not up to date.

Error message 6

A security update is required by the Zune Marketplace content provider.

Error message 7

The client version on the system is not secure. The client needs to be updated.



CAUSE
You receive the error code when the Windows Digital Rights Management (DRM) system on the computer is corrupted.



THINGS TO TRY
Note To complete the following steps, you must be an administrator on the computer.  Reset the DRM system on the computer.

Warning This procedure affects all media files on the computer that use Windows Media DRM technology. The effect of this procedure is not limited to media files that you obtained from the Zune Marketplace. If you follow this procedure, content licenses for all protected media files on the hard disk are deleted. Other providers, such as, Napster, MSN Music, and Wal-Mart, use different mechanisms for restoring licenses. If you have content from other providers, examine the appropriate license restoration policies before you continue.

To reset the DRM system on the computer, follow these steps:  Verify that the Show hidden files and folders option is turned on. To do this, follow these steps:

Windows Vista  Start Windows Explorer. To do this, click Start, type userinit.exe in the Start Search box, and then press ENTER. Click Organize, and then click Folder and Search Options. Click the View tab. Click Advanced Settings. Under Hidden files and folders, click Show hidden files and folders, click to clear the Hide Protected Operating System files (recommended) check box, and then click OK.</li></ol>

Windows XP <ol style="list-style-type: lower-alpha;"> Start Windows Explorer. To do this, click Start, click Run, type userinit.exe, and then click OK.</li> Click Tools, and then click Folder Options.</li> Click the View tab.</li> Click Advanced Settings.</li> Under Hidden files and folders, click Show hidden files and folders, click to clear the Hide Protected Operating System files (recommended) check box, and then click OK.</li></ol> </li> Locate the DRM folder on the computer. Typically, the DRM folder is located in the following location.

Note In these paths, drive represents the drive on which Windows is installed.

Windows Vista <ul> Windows Vista x86-based versions

Windows Vista x64-based versions



Windows XP <ul> drive:\Documents and Settings\All Users\DRM</li></ul>

Note If you have upgraded from Windows 98 or from Window ME to Windows XP, the DRM folders may be located in C:\Windows\DRM.

DRM folders can be located in various locations in different versions of Windows. You can also locate the DRM data path in the registry. DRM data is located in the following section of the registry: <ul> x86-based versions of Windows XP and Windows Vista:

</li> x64-based versions of Windows Vista:

</li></ul>

To locate the DRM path in the registry, follow these steps: <ol> Start Registry Editor. <ul> Windows XP <ul> Click Start, click Run, type Regedit, and then click OK.</li></ul> </li> Windows Vista <ol style="list-style-type: lower-alpha;"> <li>Click Start, type run in the Start Search box, and then click Run under Programs.</li> <li>Type regedit.exe in the Open box, and then click OK.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.</li></ol> </li></ul> </li> <li>Look for the applicable folder based on the version of Windows that you are using.</li></ol> </li> <li>Rename the DRM folder to DRMbackup. <ol style="list-style-type: lower-alpha;"> <li>Right-click the DRM folder, and then click Rename.</li> <li>Type DRMbackup, and then press ENTER.</li> <li>Close Windows Explorer.

If you receive an “Access denied” error message when you try to rename your DRM folder, start the computer in safe mode and log in as the computer administrator. To do this, follow these steps: <ol> <li>Restart the computer and start pressing the F8 key on your keyboard. On a computer that is configured to start multiple operating systems, press the F8 key when the Boot menu appears.</li> <li>Select the safe mode option when the Windows Advanced Options menu appears, and then press ENTER.

The Boot menu appears again and the words &quot;Safe Mode&quot; appears in blue at the bottom of the screen.</li></ol> </li></ol> </li> <li>Reset the DRM security component. To do this, visit the following Microsoft Web site, and then follow the steps to upgrade the DRM security component:

http://go.microsoft.com/FWLink?LinkID=34506

Note When you access this site through Internet Explorer on a Windows Vista-based computer, you may receive a &quot;user account control&quot; popup message that requires that you enter the administrator password to continue.

Note If you are running Windows Vista x64 and the Upgrade button on the site listed earlier in this step appears dimmed, you will have to start Internet Explorer by using an account on the computer that has Administrative privileges in order to continue.

</li> <li>Sign in to the Zune Marketplace. Then try to play a song to verify that the issue has been resolved.</li> <li>Restore the setting of the Hidden files and folders option. To do this, follow these steps:

Windows Vista <ol style="list-style-type: lower-alpha;"> <li>Start Windows Explorer. To do this, click Start, type userinit.exe in the Start Search box, and then press ENTER.</li> <li>Click Organize, and then click Folder and Search Options.</li> <li>Click the View tab.</li> <li>Click Advanced Settings.</li> <li>Under Hidden files and folders, click Do not show hidden files and folders, click to select the Hide Protected Operating System files (recommended) check box, and then click OK.</li></ol>

Windows XP <ol style="list-style-type: lower-alpha;"> <li>Start Windows Explorer. To do this, click Start, click Run, type userinit.exe, and then click OK.</li> <li>Click Tools, and then click Folder Options.</li> <li>Click the View tab.</li> <li>Click Advanced Settings.</li> <li>Under Hidden files and folders, click Do not show hidden files and folders, click to select the Hide Protected Operating System files (recommended) check box, and then click OK.</li></ol> </li></ol> </li></ol>

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929642

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