Microsoft KB Archive/822972

= New messages groups may appear in an expanded view instead of in a collapsed view in a subfolder of the Inbox in Outlook 2003 =

Article ID: 822972

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
In a subfolder of your Inbox, you may see message groups displayed in expanded view, instead of in collapsed view as expected.



CAUSE
This problem may occur in the following situation:
 * 1) In a custom view, you click Conversation in the Group By box and then you click Received in the Sort By box.
 * 2) In the Expand/ Collapse Groups box, you click Collapse All Groups.
 * 3) You open your Inbox folder and then move new message groups into the subfolder.

When you view the subfolder, the new groups are displayed in expanded view instead of in collapsed view as expected. This behavior occurs because new message groups that are moved into subfolders appear in expanded view.



WORKAROUND
To work around this behavior, change the view of your subfolder to Arrange By Conversation, and then turn off Always Show Unread and Flagged Messages. To do this, follow these steps:
 * 1) In Outlook, open the subfolder.
 * 2) Click View, point to Arrange By, and then click Conversation.
 * 3) On the View menu, point to Expand /Collapse Groups, and then click to clear the Always Show Unread and Flagged Messages check box.

Keywords: kbview kbinboxmgr kbprb kbemail kbstore KB822972

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