Microsoft KB Archive/919030

= Error message that you receive when you open a protected document on a computer that is running a 64-bit version of Windows Server 2003: &quot;STOP 0x00000027&quot; =

Article ID: 919030

Article Last Modified on 10/11/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

-





SYMPTOMS
Consider the following scenario. You install the IBM Rational ClearCase software program on a computer that is running a 64-bit version of Windows Server 2003. Then, you open a protected document. In this scenario, the computer stops responding. Additionally, you receive the following Stop error message:

STOP 0x00000027



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must have Windows Server 2003 with Service Pack 1 installed to install this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 32-bit x86-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbfileprintservices kbwinserv2003presp1fix kbwinservnetwork kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB919030

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.