Microsoft KB Archive/284195

= Encarta 99: Cannot Use Research Organizer in Windows 2000 =

Article ID: 284195

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Encarta 99 Research Organizer
 * Microsoft Encarta 98 Research Organizer 1.0

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This article was previously published under Q284195



SYMPTOMS
When you attempt to run Microsoft Encarta 99 Research Organizer on a Microsoft Windows 2000-based computer, you receive the following error message in a Dr. Watson Log file:

The application,, generated an application error The error occurred on 01/03/2001 @ 14:51:35.042 The exception generated was c0000005 at address 00407681



CAUSE
This behavior occurs because Encarta 99 Research Organizer is not compatible with Windows 2000.



MORE INFORMATION
Although Encarta 99 Research Organizer does not work in Windows 2000, all the other Encarta 99 Reference products work.

Microsoft Encarta Research Organizer 2000 and Microsoft Encarta Researcher 2001 are compatible with Windows 2000. For information about these programs, please contact Microsoft Customer Service at 1-800-426-9400.

Additional query words: ero99 multi multi-media media

Keywords: kbenv kberrmsg kbprb KB284195

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