Microsoft KB Archive/917707

= FIX: Some features are not available in the original CSF management pack when you use the administrative function in the Connected Services Framework 2.5 =

Article ID: 917707

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Connected Services Framework Server 2.5

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SYMPTOMS
When you use the administrative function in the Microsoft Connected Services Framework (CSF) 2.5, some features are not available in the original CSF management pack. For example, the following features are not available:
 * Alert suppression
 * Microsoft Knowledge Base information
 * Event categorization



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Steps to apply the hotfix
This hotfix includes a new CSF management pack. To apply this hotfix, follow these steps:
 * 1) Start the Microsoft Operations Manager (MOM) 2005 Administrator console.
 * 2) Right-click Management Packs, and then click Import/Export Management Pack.
 * 3) Click Next, click Import the Management Pack and/or reports, and then click Next.
 * 4) In the Select the folder where the Management Pack (or report files) are located box, type the path of the Microsoft Connected Services Framework.akm file, click Import Management Pack only, and then click Next.
 * 5) Click the Microsoft Connected Services Framework.akm file, click Replace existing Management Pack, and then click Next.
 * 6) Click Finish, and then click Close.
 * 7) In the MOM Administrator console, expand Computer groups, right-click Microsoft CSF Servers, and then click Properties.
 * 8) Click the Included Computers tag, click Add, select the computer that is hosting the Connected Services Framework components, and then click OK two times.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
After you apply this hotfix, the following enhanced features are available:
 * Alert suppression is enabled for events that produce similar repeated alerts in a short time.
 * Each event includes a link to a comprehensive Microsoft Knowledge Base article that helps you effectively diagnose the problem and that describes the steps to resolve the problem.
 * Each critical event generates a message that has a specific severity. For example, each event is categorized as a Critical Error event, as a Warning event, or as an Information event.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbhotfixserver KB917707

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