Microsoft KB Archive/898713

= You receive a &quot;Remote computer has ended the connection&quot; error message when you use the remote desktop connection tool on a Windows XP SP2-based computer =

Article ID: 898713

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
After you install Microsoft Windows XP Service Pack 2 (SP2) on a computer that is running Windows XP, you cannot connect to a remote computer by using the remote desktop connection tool. Additionally, you receive the following error message:

The remote computer has ended the connection



CAUSE
This problem occurs when Distributed File Systems (DFS) Client functionality is disabled in the following registry subkey on a Windows XP SP2-based computer:

When DFS is disabled on a Windows XP SP2-based computer, the Remote Desktop Protocol (RDP) causes the connection to fail.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, you must have Windows XP SP2 installed to install this hotfix requires.

Restart requirement
You do not have to restart the computer after you apply this software update.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.To work around this problem, re-enable the DFS client in the registry. To do this, follow these steps.  Click Start, click Run, type regedt32 in the Open box, and then click OK. In Registry Editor, locate and then click the following registry subkey:

 In the details pane on the right, double-click DisableDFS. If the value in the Value data box is 1, the DFS client is disabled. If the value in the Value data box is 0, the DFS client is enabled. In the Edit DWORD Value dialog box, type 0 in the Value data box, and then click OK. On the File menu, click Exit to quit Registry Editor.</ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbwinxpsp2fix kbfix kbbug kbpubtypekc kbhotfixserver kbqfe KB898713

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