Microsoft KB Archive/330978

= TSAC clients may have printer names that are not valid in the cache =

Article ID: 330978

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q330978





SYMPTOMS
When a client that is running Terminal Services Advanced Client (TSAC) connects to a Microsoft Windows 2000-based computer that is running Terminal Services, the client's redirected printer may contain multiple session IDs in the name.

Microsoft Knowledge Base article 318939 describes a hotfix for this issue on the server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

318939 Session IDs are appended in the name of redirected printers

This hotfix prevents the problem from occurring on the server, but printer names may be cached locally on the client. These printers may not be deleted automatically, and they may be named differently from the same locally attached printers when they are connected later (because of the appended session string in the printer name).

The printers' names appear as keys under the following registry key on the client:



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size       File name    Platform ---  31-Dec-2002  21:03  5.1.2600.1154  1,874,944  Mstscax.dll  IA-64 31-Dec-2002 21:03  5.1.2600.1154    598,528  Mstscax.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbbug kbfix kbqfe KB330978

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