Microsoft KB Archive/915801

= Error message when you use the Distribute Software Updates Wizard in SMS 2003 Service Pack 2: &quot;Unknown error 0x80071017&quot; =

Article ID: 915801

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003 Service Pack 2

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SYMPTOMS
You are using the Microsoft Systems Management Server (SMS) 2003 Distribute Software Updates Wizard to authorize updates from a SMS 2003 Service Pack 2-based computer. However, when you download the updates, you receive the following error message:

Error downloading file .exe: Unknown error 0x80071017

This problem occurs if the following conditions are true:
 * The SMS site server is running on a Microsoft Windows 2000 Server-based computer or on a Microsoft Windows 2000 Advanced Server-based computer.
 * You are using the Distribute Software Updates Wizard to authorize updates for the SMS Inventory Tool for Hewlett-Packard (HP) Proliant and Integrity Updates.



CAUSE
When the Distribute Software Updates Wizard downloads updates for HP Proliant and Integrity Updates, the wizard tries to obtain the public key data from Windows Management Instrumentation (WMI). WMI returns a &quot;0x80071017&quot; error code (WBEM_INVALID_QUERY).



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

You must install this hotfix on all computers that run the SMS Administrator console.

Prerequisites
There are no prerequisites.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Proliant Intregrity HP updates patch

Keywords: kbexpertiseinter kbfix kbbug kbhotfixserver kbsmsfeaturepack kbsmsdistribution kbqfe kbpubtypekc KB915801

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