Microsoft KB Archive/264231

= PRB: Windows Installer Fails with MindSpring Software Installed =

Article ID: 264231

Article Last Modified on 1/6/2004

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APPLIES TO


 * Microsoft Windows Installer 1.1
 * Microsoft Windows Installer 1.0

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This article was previously published under Q264231



SYMPTOMS
When you are trying to install a program that uses the Windows Installer, you may receive the following error message:

RegMSS

An error occurred while configuring the MindSpring Internet Software



CAUSE
This is caused by the MindSpring Internet Software and the Windows Installer using the same Microsoft Installer (MSI) extension. If the MindSpring software is installed last, then it will own the association for the .msi files and the error will result.



RESOLUTION
You can follow these steps to resolve this problem:
 * 1) Double-click My Computer. From the File menu, click Options or Folder Options.
 * 2) Click the File Types tab.
 * 3) Scroll through the list and find MindSpring Legacy Info File. Select this file, and then click Remove to remove the association.
 * 4) Run the Instmsi.exe file on the program's installation media to get the association set to the Windows Installer.

To get the MindSpring Legacy Info working properly again, reinstall the software.



MORE INFORMATION
This has been verified with the 4.0 version of the MindSpring software.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: kbimu kbmsi

Keywords: kbsetup kbprb KB264231

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