Microsoft KB Archive/295148

= OAER: Publisher Stops Responding Opening RTF File from Word =

Article ID: 295148

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Publisher 2002 Standard Edition

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This article was previously published under Q295148



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.

ERROR SIGNATURE
This article describes a problem in which Microsoft Outlook unexpectedly quits (crashes) with the following error signature: App Name     App Version      Module Name      Module Version     Offset --- mspub.exe    10.0.2621.0      mspub.exe        10.0.2621.0        001b1e76



SYMPTOMS
In Microsoft Publisher 2002, when you open a file saved in Rich Text Format (RTF), you may receive the following error message, and Publisher stops responding (hangs). You will not be able to recover the file that you were trying open.

Microsoft Publisher has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

Note This problem does not occur with all RTF files.



CAUSE
The RTF converter that is installed by Publisher 2002 is not able to identify some object properties. This problem can occur if the following conditions are true:
 * A picture was inserted by pasting it multiple times.
 * The pictures are not separated by a character or a space.

This problem most often occurs in files saved from Microsoft Word 2002 in Rich Text Format *.rtf.



Method 1: Convert the RTF file to Word Document Format

 * 1) Start or switch to Microsoft Word.
 * 2) Open the RTF file.
 * 3) On the File menu, click Save As.
 * 4) In the Save as type list, click Word Document (*.doc).
 * 5) Click Save.

Method 2: Add Spaces Between Each Picture

 * 1) Start or switch to Microsoft Word.
 * 2) Open the RTF file.
 * 3) Click between the two pictures and press the SPACEBAR. Repeat this step as needed.
 * 4) On the File menu, click Save.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Additional query words: freeze crash hangs hang

Keywords: kbbug kbdta kbgrpmose kbnofix kbprod2web KB295148

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