Microsoft KB Archive/171294

= OL97: HTML Formatted Mail Is Received as a Shortcut Icon =

Article ID: 171294

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q171294



SYMPTOMS
An e-mail message you received in Microsoft Outlook 97 consist of a blank message with a shortcut icon that, when you click it, starts your default Web Browser.



CAUSE
The message you received is formatted in Hypertext Markup Language (HTML) and Outlook does not read HTML.



MORE INFORMATION
Because the current version of Outlook does not read HTML, it attaches a shortcut to the document. Double-clicking the shortcut opens the message in your default Web Browser.

Keywords: kbprb KB171294

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