Microsoft KB Archive/822663

= XADM: Exchange 2000 Server Information Store Does Not Start Correctly After You Rename the Guest User Accounts in Your Domain =

Article ID: 822663

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2000 Service Pack 1
 * Microsoft Exchange 2000 Server Service Pack 2
 * Microsoft Exchange Server 2000 Service Pack 3

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SYMPTOMS
After you rename the guest user accounts in your domain, when you restart your Exchange 2000 Server computer, the Microsoft Exchange Information Store service does not start correctly. The Information Store process (Store.exe) remains in the &quot;Starting...&quot; state for several minutes, and the Exchange databases do not mount. If you continue to wait, the Information Store does eventually start.



Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name 28-Jun-2003 00:00  6.0.6481.0      3,915,776  Cdoex.dll 27-Jun-2003 23:55  6.0.6481.0        851,968  Davex.dll 27-Jun-2003 23:55  6.0.6481.0         53,248  Davexpc.dll 27-Jun-2003 23:45  6.0.6481.0        577,536  Dsaccess.dll 27-Jun-2003 19:27  6.0.6481.0        184,320  Dscmsg.dll 28-Jun-2003 00:00  6.0.6481.0      3,575,808  Excdo.dll 27-Jun-2003 23:45  6.0.6481.0        258,048  Exmime.dll 27-Jun-2003 23:55  6.0.6481.0        143,360  Exodbesh.dll 27-Jun-2003 23:55  6.0.6481.0         57,344  Exodbpc.dll 27-Jun-2003 23:55  6.0.6481.0        200,704  Exodbprx.dll 27-Jun-2003 23:55  6.0.6481.0      2,174,976  Exoledb.dll 27-Jun-2003 23:43  6.0.6481.0         81,920  Exosal.dll 27-Jun-2003 23:55  6.0.6481.0        307,200  Exprox.dll 27-Jun-2003 19:29  6.0.6481.0        143,360  Exschema.exe 27-Jun-2003 19:31  6.0.6481.0        671,744  Exwform.dll 27-Jun-2003 19:07  6.0.6481.0         49,152  Mdbevent.dll 27-Jun-2003 19:24  6.0.6481.0      2,285,568  Mdbmsg.dll 27-Jun-2003 19:09  6.0.6481.0         32,768  Mdbrole.dll 27-Jun-2003 23:46  6.0.6481.0         24,576  Mdbtask.dll 27-Jun-2003 23:45  6.0.6481.0      4,648,960  Store.exe Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4septbarFix

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB822663

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