Microsoft KB Archive/812643

= Slow performance when you open issues in PWA =

Article ID: 812643

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Project Server 2002
 * Microsoft Project 2002 Professional Edition

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SYMPTOMS
When you try to open an issue in Project Web Access (PWA), there may be a significant delay of as much as 30 seconds. This may occur for projects that contain a large number of issues. When you use Sharepoint Team Services (STS) to open the issue, the issue opens immediately.



CAUSE
This problem occurs because Microsoft Project Server 2002 queries the STS details one time for each issue. Projects that contain as many as 50 issues or more can result in extended delays.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Project Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the &quot;Time Zone&quot; tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  05-Sep-2002  20:00                  2,839,552  Prjsvr10.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version            Size    File name --

04-Sep-2002 21:06                    114,688  Stswizup.msi 30-Aug-2002 00:13                        611  Build.inc 05-Sep-2002 19:19                      6,133  Clntutil.asp 05-Sep-2002 19:19                     13,525  Dlmain.asp 05-Sep-2002 19:19                      6,946  Issshell.asp 05-Sep-2002 19:19                     16,837  Linkissu.asp 05-Sep-2002 19:19                      3,975  New4task.asp 29-Aug-2002 19:20                    914,153  Pjclient.cab 24-Jul-2002 05:27  10.0.2002.723   4,108,800  Pjoledb.dll 06-Aug-2002 18:16                      3,584  Prjsvre.mst 05-Sep-2002 19:19                     53,683  Svrdbdl.asp



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB812643

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