Microsoft KB Archive/226335

= OL98: Hang in FIsRootFoldEntry When Opening a New Window and Selecting a Link for a Public Folder on the Outlook Bar =

Article ID: 226335

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q226335



SYMPTOMS
Outlook may stop responding when opening a new window and selecting a link for a public folder on the Outlook Bar.

A DrWtsn32.log is produced that looks like:

Application exception occurred: App: Outlook.DBG (pid=333) When: 4/8/1997 @ 15:27:56.295 Exception number: c0000005 (access violation)



CAUSE
Outlook had a re-entrancy on the same thread into code that destroyed a global object.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date     Time    Version      Size      File name -- 03-10-99 09:06a  8.5.6309.0   6,599,440 Outllib.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL98

Keywords: kbbug kbfix kbqfe kbhotfixserver KB226335

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