Microsoft KB Archive/202230

= PI 2.0: CD-ROM Drive Readability Question and Answers =

Article ID: 202230

Article Last Modified on 6/1/2003

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APPLIES TO


 * Microsoft Picture It! 2.0 Standard Edition

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This article was previously published under Q202230



SYMPTOMS
When you run Picture It! Setup, you may experience one of the following problems:
 * Setup may stop responding (hang).
 * The CD-ROM drive spins endlessly or stops.



CAUSE
This issue occurs because the Picture It! 2.0 CD contains 642 Megabytes (MB) of data. This amount of data is more than the typical read capacity of some CD-ROM drives.



RESOLUTION
To troubleshoot CD read-ability issues, follow these steps:  Is the Picture It! compact disc dirty or damaged?

If the compact disc is clearly scratched or warped the CD-ROM drive may not be able to read the compact disc. Can the CD-ROM drive read other compact discs?

If the CD-ROM drive cannot read other compact discs, then you may have a problem with your hardware. For more information about your CD-ROM drive, please consult the manufacturer's documentation that you received with your hardware. Troubleshoot the read capacity of the CD-ROM drive.  What brand and model is your CD-ROM drive? Is this model know to have a capacity limitation? </li> Is the system using MS-DOS CD-ROM drive drivers?

Disable the DOS Driver. For additional information about how to disable DOS drivers, click the following article number to view the article in the Microsoft Knowledge Base:

178392 ErrMsg: Setup Cannot Read Files on the CD-ROM Disc

</li> When you set up Microsoft Windows 98, was a "REM" statement placed in front of the MS-DOS Driver in your Config.sys or Autoexec.bat files?

Take out the "REM" statement in front of your MS-DOS driver in your Config.sys or Autoexec.bat files.</li></ol>

If these steps fail to resolve the read capacity issue with your CD-ROM drive, the following options are available to you:
 * Use Picture It! on another computer.
 * Return Picture It! for a refund.
 * Obtain another CD-ROM drive.

Additional query words: setup hang cd-rom

Keywords: kbtshoot kbprb KB202230

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