Microsoft KB Archive/134876

= PPT7: PowerPoint Hangs After Canceling "Print To File" =

Article ID: 134876

Article Last Modified on 8/16/2005

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APPLIES TO


 * Microsoft PowerPoint 95 Standard Edition

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This article was previously published under Q134876



SYMPTOMS
If you are printing a PowerPoint for Windows 95 presentation to a printer whose port is set to FILE and you cancel the print job, PowerPoint hangs (stops responding), even after you try to cancel the File dialog box that asks you for a filename.



CAUSE
This problem occurs if background printing is turned on and you have not selected the Print To File check box in the Print dialog box.



RESOLUTION
You can prevent this problem by turning off background printing:
 * 1) In PowerPoint, click Options on the Tools menu.
 * 2) Click the General tab. Clear the Print In Background check box.

If you don't want to disable background printing, be sure to select the Print To File check box in the Print dialog box, even if the printer driver is already set up to print to a port called FILE.



STATUS
Microsoft has confirmed this to be a problem in PowerPoint version 7.0 for Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 7.00 ppt95 hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes bomb stop responding hp postscript slides

Keywords: kbbug kbprint kbenv KB134876

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