Microsoft KB Archive/227830

= Cannot Print from Lotus Freelance Graphics 9 Running on Windows 2000 Professional =

Article ID: 227830

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q227830



SYMPTOMS
When you try to print a saved file from Lotus Freelance Graphics 9 running on Windows 2000 Professional, you receive the following error message:

Freelance Graphics cannot print because there is no usable driver in your printer folder. Go to the printer folder to select or add a printer. To go to the printer folder, choose Start - Settings Printers.

When you try to view the printer properties from the File menu, nothing happens. This behavior occurs both on network and local printers.



CAUSE
When the printer name is more than 32 characters long, it is automatically truncated. When the program tries to access the printer using the truncated name, it finds no strings that match exactly, and you receive the error message.



RESOLUTION
To work around this behavior, change the printer name so that it is less than 32 characters.



STATUS
Microsoft has confirmed that this is a problem in Windows 2000 Professional.



MORE INFORMATION
Printing from other Lotus programs with the same printer setup works fine. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbenv kberrmsg kbprb KB227830

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