Microsoft KB Archive/163812

INV: Error Messages: No Quotes Available or News Not Available

PSS ID Number: Q163812 Article last modified on 04-20-1999



WINDOWS

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The information in this article applies to:

 == MSN MoneyCentral == 

= SYMPTOMS =

When you link to Portfolio Manager in MSN Investor, you may receive the following error message:

No quotes available at this time.

When you link to Company News in Investor, you may receive the following error message:

News is not available at this time.

= CAUSE =

This behavior can occur if any of the following conditions are true:


 * The symbol for one of the securities in your portfolio contains a blank space.
 * The configuration files or registry settings for Investor are not properly configured.
 * You use a modem to connect to the Internet, and your Web browser is configured to connect through a proxy server.
 * Your Internet service provider (ISP) or Proxy Server is not fully compatible with Investor ActiveX controls.
 * One of the Microsoft Foundation Classes (MFC) library files is missing or is the incorrect version.

= RESOLUTION =

To resolve this issue, use the following methods.

Locate and Remove Blank Spaces in Security Symbols
To locate and remove any blank spaces in the symbols for any of the securities in your portfolio, follow these steps:

  On the View menu in Portfolio Manager, click to select Show Sold Securities.   On the View menu, point to Group Investments By, and then click Account.   In the list of securities, double-click any security symbol that is blank, or that contains blank spaces.   On the Transactions tab, look at the transaction details to determine if you want to keep the security in your portfolio.   If you want to keep the security in your portfolio, on the Summary tab, click Change, type the correct ticker symbol in the “Ticker Symbol” box, and then click OK. If you do not want to keep the security in your portfolio, click OK, click OK again, right-click the investment, and then click Delete. If you are prompted to confirm the deletion, click OK.   Click Refresh on your browser tool bar, and then on the File menu in Portfolio Manager, click Update Prices Now. </li></ol>

If the issue continues to occur, proceed to the next method.

Disable Proxy Server Usage with Dial-up Internet Connections
To prevent Microsoft Internet Explorer from using a proxy server when you use a dial-up Internet connection, follow these steps:

<ol style="list-style-type: decimal;">  Click Start, point to Settings, and then click Control Panel. </li>  Double-click Internet or Internet Settings. </li>  If you use Internet Explorer 4.x or earlier, on the Connection, click to clear the “Connect through a proxy server” check box, or click to clear the “Access the Internet using a proxy server” check box, and then click OK. If you use Internet Explorer 5, on Connections tab, click Settings, click to clear the Use A Proxy Server check box, click OK, and then click OK again. </li>  Close Control Panel. </li></ol>

If the issue continues to occur, proceed to the next method.

Remove and Reinstall Investor
For information about how to remove and reinstall Investor, please see the following article in the Microsoft Knowledge Base:

Q176841 How to Remove and Reinstall Investor

If the issue continues to occur, proceed to the next method.

Install the Microsoft Libraries Update
To verify that the correct versions of the MFC library files are installed on the computer, download and install the Windows Libraries Update. To do this, follow the appropriate instructions for your version of Microsoft Windows and Microsoft Internet Explorer on the following Microsoft Web site:

http://www.microsoft.com/windows/downloads/contents/common/mfc.htm

On the Windows Update Web site, click Product Updates, and then click Microsoft Libraries Update under Recommended Updates.

For additional information about the Microsoft Libraries Update, including how to order the update on CD-ROM, please see the following article in the Microsoft Knowledge Base:

Q197298 INFO: Microsoft Libraries Update: What, Where, Why

If the issue continues to occur, contact your ISP or network administrator to determine if your Internet connection or network proxy server is compatible with the Investor ActiveX controls.

Additional query words: 6.00 w_money quotes available inv

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========================================================= Keywords : kbenv kberrmsg kbfile kbdta kburl kbonline kbimu kbfaq Version : : Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.