Microsoft KB Archive/127949

= Unrecognizable Characters Displayed Using Remote Control =

Article ID: 127949

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.0 Standard Edition
 * Microsoft Systems Management Server 1.1 Standard Edition
 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q127949



SYMPTOMS
When you take remote control of a client computer from Help Desk in Microsoft Systems Management Server, unrecognizable characters are displayed when you start a third-party 3270 terminal emulation program for Windows.



CAUSE
This problem occurs when a font used on the client computer is not available in the Windows NT system.



RESOLUTION
To correct this problem, use a different font that is available on the Windows NT system or install the same font in Windows NT.

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodsms sms

Keywords: kb3rdparty kbarttypeinf KB127949

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