Microsoft KB Archive/920982

= When you try to open an .msg file in Office Outlook 2003, a window opens in Microsoft Internet Explorer 6 =

Article ID: 920982

Article Last Modified on 11/15/2007

-

APPLIES TO

 Microsoft Internet Explorer 6.0, when used with:  Microsoft Windows XP Service Pack 2

 Microsoft Windows XP Service Pack 2

 Microsoft Windows Server 2003 Service Pack 1 

-

<div class="notice_section">

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

<div class="symptoms_section">

SYMPTOMS
When you try to open an .msg file in Microsoft Office Outlook 2003, Microsoft Internet Explorer 6 opens a window that contains the following error message:

No Page to display / Action Cancelled.

This problem may occur on a Microsoft Windows XP Service Pack 2-based computer that is running Outlook 2003 and Internet Explorer 6. Or this problem may occur on a Microsoft Windows Server 2003 Service Pack 1-based computer that is running Outlook 2003 and Internet Explorer 6.

<div class="resolution_section">

Windows XP
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To install this hotfix, you must have Windows XP Service Pack 2 installed on the computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

To enable this hotfix, follow these steps: <ol> Quit Internet Explorer.</li> Click Start, click Run, type regedit, and then click OK.</li> Locate and then click to select the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_CLOSE_EMPTY_BROWSER_KB920982

</li> After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.</li> Type iexplore.exe, and then press ENTER.</li> Right-click iexplore.exe, and then click Modify.</li> In the Value data box, type 00000001, and then click OK.</li> On the File menu, click Exit to quit Registry Editor.</li></ol>

Windows Server 2003
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To install this hotfix, you must have Windows Server 2003 Service Pack 1 installed on the computer

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

To enable this hotfix, follow these steps: <ol> Quit Internet Explorer.</li> Click Start, click Run, type regedit, and then click OK.</li> Locate and then click to select the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_CLOSE_EMPTY_BROWSER_KB920982

</li> After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.</li> Type iexplore.exe, and then press ENTER.</li> Right-click iexplore.exe, and then click Modify.</li> In the Value data box, type 00000001, and then click OK.</li> On the File menu, click Exit to quit Registry Editor.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinserv2003sp2fix kbwinserv2003presp2fix kbwsspresp3fix kbwinxpsp3fix kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB920982

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.