Microsoft KB Archive/175709

= Microsoft Knowledge Base =

Internet Explorer and Outlook Express Do Not Connect to Internet
Last reviewed: October 27, 1997

Article ID: Q175709

The information in this article applies to:


 * The Microsoft Network, version 2.5
 * Microsoft Internet Explorer version 4.0 for Windows 95
 * Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS
When you double-click either the Internet Explorer or Outlook Express icon on the desktop, the Internet Connection wizard may not start.

CAUSE
This behavior can occur if MSN, The Microsoft Network, is not configured to use Dial-Up Networking.

RESOLUTION
To resolve this issue, configure MSN to use Dial-Up Networking. To do so, use the following steps:


 * 1) Double-click the The Microsoft Network icon on the desktop.
 * 2) Click Dial Using MSN.
 * 3) On the MSN Sign-In screen, click Settings.
 * 4) Next to the Phone Number box, click Phone Book.
 * 5) Click the appropriate entries in the Country, State Or Region, and Access Numbers boxes, and then click OK.
 * 6) Repeat steps 4-5, but click Phone Book next to the Backup Number box in step 4.
 * 7) Click Cancel.
 * 8) Right-click the Internet Explorer icon on the desktop, and then click Properties.
 * 9) On the Connection tab, click "Connect to the Internet using a modem."
 * 10) Click Settings, click MSN in the "Use the following Dial-Up Networking connection" box, click OK, and then click OK.