Microsoft KB Archive/914283

= Error message where you try to export a quote, a sales order, or an invoice from Small Business Accounting to Word or to Outlook: &quot;OLE received a packet with an invalid extension&quot; =

Article ID: 914283

Article Last Modified on 10/23/2007

-

APPLIES TO


 * Microsoft Office Small Business Accounting 2006
 * Microsoft Office Small Business Management Edition 2006

-



SYMPTOMS
When you try to export a quote, a sales order, or an invoice from Microsoft Office Small Business Accounting to Microsoft Word or to Microsoft Outlook, you may receive the following error message:

OLE received a packet with an invalid extension.



CAUSE
The problem may be caused by a conflict with a modified template or by a Microsoft .NET Framework setup issue.



Method 1
If you are using a modified template when you receive the error, rename the modified template that you are currently using. To do this, follow these steps:
 * 1) Open the transaction that was causing the error when you tried to export. For example, if you were trying to export a sales invoice, Click Customer lists on the Customer menu, and then click Invoices. Highlight the invoice that you were trying to export, and then double-click the invoice to open it.
 * 2) On the File menu, click Print.
 * 3) In the Print Options box, determine whether Word Template is selected. If Word Template is selected, click Templates. If you are not using a Word template, go to &quot;Method 2&quot; in the &quot;Resolution&quot; section.
 * 4) Note which template is chosen, and then click Cancel two times.
 * 5) On the File menu, click Close.
 * 6) On the Company menu, click Manage Word Templates, select a template type, and then highlight the template that you verified in step 4.

Note The template type that you select should be same type as the transaction that you opened in step 1.
 * 1) Click Modify. The template opens.
 * 2) On the File menu, click Save As, type a new name for the template in the File name box, and then click Save.
 * 3) On the File menu, click Close.
 * 4) In the Manage Word Templates window, click Refresh, and then verify that the document that you saved in step 7 appears in the list of available templates.
 * 5) Repeat steps 1 through 3.
 * 6) In the Select Word Templates window, highlight the document that you saved in step 7, and then click Select.
 * 7) In the Print window, click Cancel.
 * 8) Try to export to Word or to Outlook. If you continue to receive the error message, go to &quot;Method 2&quot; in the &quot;Resolution&quot; section.

Method 2
Reinstall the Microsoft .NET Framework and the related service pack. To do this, follow these steps:

Step 1: Uninstall the original .NET Framework

 * 1) Click Start, click Run, type appwiz.cpl, and then click OK.
 * 2) In the Add or Remove Programs tool, select Microsoft .Net Framework 1.1, and then click Delete.
 * 3) Repeat step 2 to delete Microsoft .Net Framework 1.1 Hotfix and Microsoft .Net Framework 2.0.
 * 4) Exit the Add or Remove Programs tool.

Step 2: Reinstall the .NET Framework

 * 1) Start Microsoft Internet Explorer.
 * 2) On the Tools menu, click Windows Update.
 * 3) On the Windows Update home page, click Custom.
 * 4) In the Windows Update Home pane, click Software, Optional.
 * 5) In the Optional software updates pane, select Microsoft .NET Framework Version 1.1.
 * 6) Click Review and install updates.
 * 7) In the Customize your results pane, click Install Updates.
 * 8) Repeat step 7 to install all the updates.

Step 3: Install the .NET Framework service pack

 * 1) In the High-priority updates pane, make sure that you click to select the Microsoft .NET Framework 1.1 Service Pack 1 check box.
 * 2) Click Review and install updates.
 * 3) In the Customize your results pane, click Install Updates.
 * 4) After the updates are installed, you will be prompted to restart the computer. Click Restart Now.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbmbsmigrate kbbug KB914283

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.