Microsoft KB Archive/238319

= You may receive an "Installation ended prematurely because of an error" error message when you run Office 2000 Setup and Setup cannot find the IE5 folder =

Article ID: 238319

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q238319



SYMPTOMS
When you start Office Setup, you may receive the following error message just after the first Office 2000 Setup dialog box appears:

Installation ended prematurely because of an error.

When you click OK, Setup ends.



CAUSE
You may receive the error message if the IE5 folder has been renamed or deleted.

NOTE: The IE5 folder typically resides at the root of an Office administrative installation.



RESOLUTION
To resolve this problem, rename the IE5 folder back to IE5. If you deleted the IE5 folder, follow these steps:
 * 1) Create a new administrative installation of Office in a folder that is different from your original administrative installation.
 * 2) Copy the IE5 folder from this new administrative installation into your original administrative installation.
 * 3) Delete the folder that contains the new administrative installation.
 * 4) On a network client, re-run Setup from the administrative installation.



MORE INFORMATION
In this situation, if you open the Windows Installer log file (for example, Office 2000 Premium Setup(0002)_MsiExec.txt) in a text editor and then search for FatalError, you find the following text:

Action start 9:26:59: CARunCostIE5.

Action ended 9:26:59: CARunCostIE5. Return value 3.

Action start 9:26:59: FatalError.

Action 9:26:59: FatalError. Dialog created

Action ended 9:28:41: FatalError. Return value 2.

Action ended 9:28:41: INSTALL. Return value 3.

Additional query words: OFF2000

Keywords: kbtshoot kbstartprogram kbsetup kberrmsg kbprb KB238319

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