Microsoft KB Archive/310446

= PRJ2000: Microsoft Project Quits Unexpectedly When You Run the Registration Wizard =

Article ID: 310446

Article Last Modified on 1/31/2007

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APPLIES TO

 Microsoft Project 2000 Standard Edition, when used with:  Microsoft Windows NT 4.0

 Microsoft Windows 2000 Standard Edition

 Microsoft Windows XP Professional 

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This article was previously published under Q310446

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WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

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SYMPTOMS
When you attempt to register Microsoft Project 2000 by running the Registration Wizard, you may see the following symptoms:  The program may unexpectedly quit when you attempt to confirm the registration number.</li> You may receive the following error message:

The Registration Wizard cannot run because the system information it requires is either unavailable or incorrect.

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CAUSE
This issue can occur when both of the following conditions are true:
 * Microsoft Project is installed on a computer running Microsoft Windows NT 4.0 or Microsoft Windows 2000.

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 * You attempt to register Microsoft Project while you are logged on as a user without administrative permissions.

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WORKAROUND
To work around this problem, follow these steps:
 * 1) Click Start, and then click Shut Down.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) In the What do you want the computer to do box, click Log off  , and then click OK.
 * 2) Log on as a user with administrative permissions.
 * 3) Start Microsoft Project 2000. When you are prompted for registration, click Yes.
 * 4) Follow the steps onscreen to register Microsoft Project.
 * 5) Click Start, and then click Shut Down.
 * 6) In the What do you want the computer to do box, point to the arrow, click Log off  , and then click OK.
 * 7) Log on with your user account.
 * 8) Start Microsoft Project.

Keywords: kbprb KB310446

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