Microsoft KB Archive/183300

= OL97: ErrMsg Copying or Moving Remote Mail Message Header =

Article ID: 183300

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q183300



SYMPTOMS
When copying or moving a message header in Microsoft Outlook 97, you receive the following error Message:

This Task cannot be performed for Remote Mail message headers. Download the complete message.



CAUSE
You have downloaded only the message header; you have not downloaded the complete mail message.



RESOLUTION
To download the entire error message, follow these steps:
 * 1) On the Tools menu point to Remote Mail and click Connect.
 * 2) Click to select the information service to use when connecting, and then click Next.
 * 3) Click to select "Retrieve and send all new mail" and click Finish.

After message retrieval, you can copy or move the mail message to a different folder.



Steps to Reproduce Problem

 * 1) On the Tools menu point to Remote Mail and click Connect.
 * 2) Click to select the information services to use when connecting, and click Next.
 * 3) Click to select "Do only the following" and click Finish.

After message retrieval, you get the error message when you attempt to copy or move the message header to a different folder.

Keywords: kberrmsg kbprb KB183300

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