Microsoft KB Archive/243018

= Windows Hangs at "Loading Machine Info" with HighPoint UltraDMA ATA/66 Controller =

PSS ID Number: 243018

Article Last Modified on 11/13/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional

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This article was previously published under Q243018



SYMPTOMS
If you start your computer using a Windows 2000 CD-ROM to install Windows and you have installed a HighPoint UltraDMA ATA/66 hard disk controller, the computer may stop responding (hang) while the following information is displayed:

Loading Machine Information.

You cannot press F6 to install a secondary controller driver.

If you upgrade from Windows NT 4.0 or Windows 95/98, you may receive the following error message:

Stop 0x0000007b INACCESSIBLE_BOOT_DEVICE



CAUSE
This issue occurs because there is not a Windows 2000 compatible driver for the HighPoint UltraDMA ATA/66 hard disk controller.



RESOLUTION
To work around this problem, use one of the following methods:
 * Use a low-density data cable.
 * Disable ATA/66 support in the computer's BIOS.
 * Use a non-ATA/66 hard disk on the computer.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000.



MORE INFORMATION
The HPT/66 controller is common on ABIT motherboards such as the BE6.

Additional query words: ABIT HPT66 ultradma lock setup

Keywords: kbDiskMemory kberrmsg kbHardware kbprb kbsetup TP_CS KB243018

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch

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