Microsoft KB Archive/231664

= You receive an "Setup failed to locate a valid qualifying product on your machine" error message when you try to install Publisher 2000 from the Office 2000 Disc 2 CD-ROM =

Article ID: 231664

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition

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This article was previously published under Q231664



SYMPTOMS
When you attempt to install Microsoft Publisher 2000 from the Microsoft Office 2000 Disc 2 CD-ROM, you may receive following error message:

Setup failed to locate a valid qualifying product on your machine. Please select the drive where a qualifying product can be found.

No matter which hard disk you select, Setup does not find a qualifying product, and you receive the following error message:

Error 1608. Could not find any previously installed compliant products on the machine for installing this product.

When you click OK, you receive the following error message:

Setup ended prematurely because of an error.



CAUSE
This behavior can occur if the product key provided to you with the Microsoft Office 2000 Disc 2 CD-ROM is incorrect.



RESOLUTION
To resolve this issue, please contact Microsoft Office Technical Support at the following telephone number to receive a valid product key:

(425) 635-7056

No-charge assisted Personal Support by telephone is available only during Personal Support regular business hours. For more information, please see the following page on the World Wide Web:

http://support.microsoft.com/select/?target=assistance

If you are outside the United States, you can find the appropriate support numbers for Microsoft Office Support in Office 2000 Help:
 * 1) On the Help menu in any Microsoft Office 2000 program, click About.
 * 2) Click Tech Support.
 * 3) Select the Learn about support outside the United States and Canada Help topic.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

