Microsoft KB Archive/885255

= Description of the Word 2003 post-Service Pack 1 hotfix package: September 9, 2004 =

Article ID: 885255

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office Word 2003

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SUMMARY
''Microsoft has released the Word 2003 post-Service Pack 1 hotfix package for Microsoft Office Word 2003. This article describes the following items about the hotfix package:''


 * Issues that are fixed in the hotfix package
 * Prerequisites for installing the hotfix package
 * Whether you must restart your computer after you install the hotfix package
 * Whether the hotfix package is replaced by any other hotfix package
 * Whether you must make any registry changes to use one or more of the hotfixes in the package
 * The files that the hotfix package contains



Article contents

 * INTRODUCTION
 * Issues that are fixed in the hotfix package
 * MORE INFORMATION
 * Hotfix information
 * Prerequisites
 * Restart information
 * Hotfix replacement information
 * Registry information
 * Hotfix file information
 * REFERENCES



INTRODUCTION
This article describes the Microsoft Office Word 2003 issues that are fixed in the Word 2003 post-Service Pack 1 hotfix package that is dated September 9, 2004.

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Issues that are fixed in the hotfix package
This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:   When you programmatically activate an embedded Word 2003 document that is contained in another Microsoft Office 2003 program and run a macro that makes a change to the embedded Word 2003 document by using the Border object or the Borders collection, you receive the following error message:

Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

Note This issue occurs when you first start Word 2003 without an active document and the embedded Word 2003 document is opened in a stand-alone window.

When you view the data in the error report, the report contains an error signature that is similar to the following:   Application name  Application version  Module name  Module version  Offset Winword.exe      11.0.5604.0          Winword.exe  11.0.5604.0     00151e62  After you quit Word 2003, Word may still be loaded in memory. Additionally, if you view the Processes tab in Task Manager, you may find that Word 2003 is using 100 percent of the CPU time.

This issue may occur when all the following conditions are true:  You start Word 2003 without an active document. You programmatically activate an embedded Word 2003 document that is contained in a document in another Office 2003 program. The embedded Word 2003 document is opened for &quot;in-place&quot; editing in the other Office 2003 program. You run a macro that makes a change to the embedded Word 2003 document by using the Border object or the Borders collection.</li></ul> </li> When you open a document that was sent as an attachment to an e-mail message from Word 2003 on a computer that has an earlier version of Microsoft Office installed, you receive one of the following error messages:

Permission for this document is currently restricted. If you are not running Microsoft Office 2003 or an application that supports documents with restricted permission, you can read this document by downloading the Rights Management Add-on for Internet Explorer.

Cannot open document with restrictive permissions. We are unable to open this document.

This issue may occur when all the following conditions are true: <ul> You use Information Rights Management (IRM) on Word 2003 document that is sent as an attachment.</li> You have the Rights Management Add-on for Microsoft Internet Explorer installed on the computer that does not have Office 2003 installed.</li> You open the e-mail attachment on a computer that does not have Office 2003 installed.</li></ul>

For more information about Information Rights Management in Word 2003, visit the following Microsoft Web site:

http://www.microsoft.com/office/editions/prodinfo/technologies/irm.mspx

We provide a fix that resolves this issue in both Word 2003 and Microsoft Office Excel 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

885929 Description of the Excel 2003 and Word 2003 post-Service Pack 1 hotfix package: September 9, 2004

</li></ul>

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<div class="moreinformation_section">

Service pack information
This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

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Prerequisites
The following list contains prerequisites for the hotfix package: <ul> The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

For additional information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

842532 Description of Office 2003 Service Pack 1

</li> The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with SP1 installed or without SP1 installed. However, we have tested this hotfix more extensively on Office 2003 with SP1 than we have on Office 2003 without SP1. If you install this hotfix on a computer that is running Office 2003 without SP1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.</li></ul>

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Restart information
You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information
This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885831 Description of the Word 2003 post-Service Pack 1 hotfix package: September 17, 2004

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Registry information
You do not have to create or modify any registry keys to activate any hotfixes that this package contains.

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Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information: <pre class="fixed_text">  Date         Time   Version        Size       File name -  09-Sep-2004  16:13  5.0.2919.6304  6,591,008  Office2003-kb885255-glb.exe

Microsoft Windows Installer .msp file information: <pre class="fixed_text">  Date         Time   Size       File name 09-Sep-2004 02:07  9,308,160  Winwordff.msp (Full-File/Administrative) 09-Sep-2004 00:42  2,523,136  Winwordop.msp (Optimized)

After the hotfix is installed, the global version of this hotfix has the file attribute (or a later file attribute) that is listed in the following table: <pre class="fixed_text">  Date         Time   Version      Size        File name 04-Sep-2004 02:58  11.0.6403.0  12,049,608  Winword.exe

Additional notes: <ul> For additional information about installing this hotfix, see the Readme.txt file that is included in the hotfix package.</li> For additional information about the differences between the two .msp files, see the &quot;Strategies for Updating Office 2003 Installations&quot; topic. To see this topic, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/updates/patch_o2k3.htm

</li></ul>

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