Microsoft KB Archive/283985

= Error Message: Setup Failed While Installing Sub-Component OLEDB Protocol with Error Code 0xc103798A =

Article ID: 283985

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft SharePoint Portal Server 2001

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This article was previously published under Q283985



SYMPTOMS
When you install SharePoint Portal Server 2001 on a computer that is running Microsoft Windows 2000 Server Service Pack 1 (SP1), Setup may fail, and you may receive the following error message:

Setup failed while installing sub-component OLEDB protocol with error code 0xc103798A.



CAUSE
This problem can occur if you upgraded the computer from Microsoft Windows NT Server 4.0 to Windows 2000 Server.



RESOLUTION
To resolve this issue, manually register the Oledb32.dll file before you install SharePoint Portal Server on a computer that is running Windows 2000 Server that has been upgraded from Windows NT 4.0. To register the file, open a command prompt, browse to the Program Files\Common Files\System\Ole DB folder, and then type regsvr32 oledb32.dll.



WORKAROUND
To work around this problem, install SharePoint Portal Server on a clean Windows 2000 installation.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: SPS 0xc103798A OLEDB exch2kp2w

Keywords: kbbug kberrmsg KB283985

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