Microsoft KB Archive/925846

= The Microsoft Exchange Information Store service stops responding in Exchange 2003 =

Article ID: 925846

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
The Microsoft Exchange Information Store service stops responding after some time in Microsoft Exchange Server 2003. Additionally, users who are currently logged on to their mailboxes may experience slow or unresponsive behavior when they try to access data in their mailboxes. Users who try to log on to their mailboxes may experience time-outs or long delays when they start Microsoft Outlook. If you restart the Microsoft Exchange Information Store service, the problem is resolved. However, the problem occurs again periodically.



CAUSE
This problem occurs if the following conditions are true:
 * There are many ODI entries.
 * The Microsoft Exchange Information Store runs out of remote procedure call (RPC) threads.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Exchange Server 2003 Service Pack 2 must be installed to apply this hotfix.

Restart requirement
You must restart the Microsoft Exchange Information Store service when you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: xadm ODI Store

Keywords: kbexchesm kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB925846

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