Microsoft KB Archive/288952

= XADM: Error 2186 Occurs When You Start the Microsoft Exchange Information Store Service =

Article ID: 288952

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q288952



SYMPTOMS
When you start the Microsoft Exchange Information Store service in Control Panel, you may receive the following error message:

Could not start the Microsoft Exchange Information Store service on \\.

Error 2186: The service is not responding to the control function

In addition, the following event ID messages are logged in the Application event log:

Event ID: 1121

MSExchangeIS

Type: Error

Description:

Error 0xfb5 connecting to the Microsoft Exchange Server Directory Service

-and-

Event ID: 5000

MSExchangeIS

Type: Error

Description:

Unable to initialize connecting to the Microsoft Exchange Information Store Service Error 0xfb5

-and-

Event ID: 1005

MSExchangeSA

Type: Error

Description:

Unexpected error -0xc0040000 - Network problems are preventing connection to the Microsoft Exchange Server computer. Microsoft Exchange Server Information Store ID no: 80040115-0514-000006bf occurred.

The following event ID messages are logged in the System event log:

Event ID: 7009

Source: Service Control Manager

category: None

Description:

Timeout (120000 milliseconds) waiting for service to connect

-and-

Event ID: 7000

Source: Service Control Manager

Category: None

Description:

The Microsoft Exchange Information Store service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.



CAUSE
This issue can occur if the Information Store service has been configured to log on as a system account or to use the Local System account.



RESOLUTION
To resolve this issue:
 * 1) Open Control Panel, double-click Services, click Microsoft Exchange Information Store service, and then click Startup.
 * 2) In the Log On As box, click This Account, and then enter the name of the Exchange Service Account or an account that has Service Account administrator rights on the Organization, Site, and Configuration containers.
 * 3) Retype the password and password confirmation.
 * 4) Start the Information Store service.

Additional query words: exch2kp2w

Keywords: kberrmsg kbfile kbprb KB288952

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