Microsoft KB Archive/231692

= Err Msg: You Must Enter an Account Number. Please Try Again =

Article ID: 231692

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.0
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q231692



SYMPTOMS
When you try to log on to the Charles Schwab Web site, you may receive the following error message:

You must enter an Account Number. Please try again.



CAUSE
This issue can occur if you enable the Auto-Select feature for encoding in Internet Explorer 5.



RESOLUTION
To resolve this issue, click View in Internet Explorer, point to Encoding, and then click Auto-Select to remove the check mark.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbenv kbprb KB231692

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