Microsoft KB Archive/230936

= XL2000: Blue Screen Error Printing Worksheet to HP LaserJet 6 Printer =

Article ID: 230936

Article Last Modified on 11/3/2003

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APPLIES TO


 * Microsoft Excel 2000 Standard Edition, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q230936



SYMPTOMS
When you print your worksheet, you may receive the following blue screen error:

STOP: 0x0000001E (0xC0000005, 0x80109f1D, 0x00000001, 0x005B005b)

KMODE_EXCEPTION_NOT_HANDLED

ntoskrnl.exe



CAUSE
This problem may occur when the following conditions are true:
 * A cell in your worksheet contains a string value longer than 550 characters.

-and-


 * You are using version 3.73 of the Hewlett-Packard Laserjet 6 Enhanced PCL printer driver.

-and-


 * You are running Microsoft Windows NT.



WORKAROUND
If your printer is PostScript-compatible, use a PostScript-compatible printer driver to print from Excel.

-or-

Download and install a newer printer driver from the Hewlett-Packard Web site:

http://www.hp.com/

NOTE: Microsoft does not support the downloading and installation of printer drivers from the Hewlett-Packard Web site. If you require assistance downloading and installing Hewlett-Packard drivers, please contact Hewlett-Packard technical support.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: XL2000

Keywords: kbprb kbpending KB230936

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