Microsoft KB Archive/307688

= Error Message When You Try to Repair Plus!: The Installation Source for This Product Is Not Available =

Article ID: 307688

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Plus! for Windows XP

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This article was previously published under Q307688



SYMPTOMS
When you attempt to repair your Microsoft Plus! for Windows XP installation, you may receive the following error message:

The installation source for this product is not available. Verify that the source exists and that you can access it.

When you open My Computer, you can successfully browse the contents of the Plus! for Windows XP CD-ROM.



CAUSE
This behavior can occur if both of the following conditions are true:
 * You install Plus! for Windows XP by using an account with administrative privileges.

-and-
 * You attempt to repair the Plus! for Windows XP installation while logged on to the computer as a limited user.



RESOLUTION
To resolve this issue, log on to the computer as Administrator, and then repair the Plus! for Windows XP installation. To do this, follow these steps:
 * 1) Log on to the computer as Administrator.
 * 2) Click Start, and then click Control Panel.
 * 3) Click Add or Remove Programs.
 * 4) In the Currently installed programs list, click the Click here for support information link under Microsoft Plus! for Windows XP.
 * 5) In the Support Info dialog box, click Repair.
 * 6) After the program is repaired, click Close, and then close the Add or Remove Programs dialog box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kberrmsg kbpending KB307688

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