Microsoft KB Archive/932690

= Error message when you try to connect to ESO to play an online game of Age of Empires III: &quot;Account login failed: [103] Account disabled&quot; =

Article ID: 932690

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Age of Empires III

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SYMPTOMS
When you try to connect to Ensemble Studios Online (ESO) to play an online game of Microsoft Age of Empires III, you may receive the following error message:

Account login failed: [103] Account disabled.



CAUSE
This issue occurs when your ESO account has been banned.



MORE INFORMATION
ESO bans accounts if you use explicit or suggestive language.

For an explanation of why your account has been banned, contact ESO. To do this, send an e-mail message to the following Ensemble Studios Online e-mail address:

[mailto:age3.help@ensemblestudios.com age3.help@ensemblestudios.com]

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: blocked ban lock locked connect Ensemble Studios support error 103

Keywords: kb3rdparty kbtshoot kberrmsg kbexpertisebeginner kbprb KB932690

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