Microsoft KB Archive/934631

= The Zune 30GB device pauses and you receive the &quot;Please wait. Do not disconnect&quot; message during a device software update =

Article ID: 934631

Article Last Modified on 12/4/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 30GB Digital Media Player

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SYMPTOMS
When update the Zune device software on a Zune 30GB device, the update process pauses for several minutes. Additionally, you receive the following message:

Please wait. Do not disconnect.



CAUSE
This behavior occurs when the update process consolidates fragmented files on the hard disk to help improve the performance of the device.



THINGS TO TRY
The Zune device is functioning as expected. Wait for the device to complete the current operation before you disconnect the device from the computer.



MORE INFORMATION
For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update your Zune device

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB934631

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