Microsoft KB Archive/266535

= Encarta: Program Does Not Start When It Is Installed in the Same Folder on a Dual Boot Computer =

Article ID: 266535

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Africana Third Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Interactive World Atlas 2001
 * Microsoft Encarta Reference Suite 2001
 * Microsoft Encarta Researcher

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This article was previously published under Q266535



SYMPTOMS
The programs listed at the beginning of this article may not start when they are installed on a computer that is running both the Microsoft Windows 98 and the Microsoft Windows 2000 operating systems (dual boot).

For example, when you try to start Encarta Researcher, you may receive the following error message:

Visual C++ Runtime error [abnormal program termination]

-or-

Microsoft Internet Explorer may start, and then quit unexpectedly with no error messages.

When starting Encarta Encyclopedia, Encarta World Atlas, or Encarta Africana you may receive the following message:

C:\refdev01\Shared\SharedFind\source\SharedFindServer\SharedFindCtrl.cpp(471): Failed to CoCreateInstance

CLSID_SharedFindMgr : HRESULT 0x80004002

No such interface supported.



CAUSE
This behavior can occur if the products listed at the beginning of this article are installed on both operating systems on a dual boot computer.



RESOLUTION
The products listed at the beginning of this article must only be installed on one operating system at a time on dual boot computers.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm

Keywords: kbbug kberrmsg KB266535

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