Microsoft KB Archive/828962

= OLE Error Message When You Paste a Shape from Visio to Word =

Article ID: 828962

Article Last Modified on 1/12/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Office Visio Standard 2003
 * Microsoft Office Visio Professional 2003
 * Microsoft Word 2002 Standard Edition
 * Microsoft Office Word 2003

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SYMPTOMS
When you copy a shape from a Microsoft Office Visio 2003 drawing and then try to paste it into a Microsoft Word 2002 or Microsoft Office Word 2003 document, you may receive the following error message:

Word is waiting for another application to complete an OLE action.

If you cancel the message, it reappears after several seconds. The paste operation is not successful. You must use Task Manager to end the Visio and Word processes.



CAUSE
This problem occurs when you use Terminal Services or Remote Desktop Connection to access both Microsoft Visio and Microsoft Word on a computer that is running Microsoft Windows Server 2003 Terminal Services.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kberrmsg kbnofix kbprb KB828962

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