Microsoft KB Archive/181066

= OL97: Contact Fax Numbers May Fail with +1 Prefix =

Article ID: 181066

Article Last Modified on 1/22/2007

-

APPLIES TO


 * Microsoft Outlook 97 Standard Edition

-



This article was previously published under Q181066



SYMPTOMS
When you attempt to send a fax to a contact created with Microsoft Outlook 97, sending to a Business Fax address may fail.



CAUSE
The failure of the fax may occur because Outlook has been set to add a +1 the to the beginning of the Business Fax number. The +1 is the country code for the United States. Some centrally managed phone systems such as PBX systems may not be able to process the +1 prefix as a country code.



RESOLUTION
If this setting conflicts with a centrally managed telephone equipment, the country code can be omitted. To disable the addition of the country code in new telephone numbers, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Options.
 * 3) On the General tab, click Dialing Options.
 * 4) Click to clear the "Automatically add country code to local phone numbers" check box.
 * 5) Click OK, and then OK again to close all dialog boxes.

When you add a new telephone number to a Contact, Outlook will not add the +1 prefix.



Steps to Reproduce Problem

 * 1) Click to select Contacts on the Outlook Bar. On the File menu click new Contact.
 * 2) Enter a name and to business fax number such as 555-5555. Assume an area code of 555.
 * 3) Save and Close the Contact.
 * 4) The Contact information for the person just added will read followed by +1(555)555-5555. This is also true for Personal Address Book entries where the Contacts folder has been designated as an e-mail address book.

