Microsoft KB Archive/175912

= OL97: Outlook Caused a Stack Fault in Module Unknown =

Article ID: 175912

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q175912





SYMPTOMS
When accessing a folder or mailbox on a Microsoft Exchange Server using Microsoft Outlook 97, you may get the following error message:

Outlook caused a Stack Fault in Module Unknown at.

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OUTLOOK caused an invalid page fault in module at.



CAUSE
There may be an error in one of the Outlook support files for Microsoft Exchange Server.



RESOLUTION
Rename the Microsoft Exchange Server support files, disable your anti-virus program if one exists, and reinstall Outlook.



Rename Support Files
 Rename the following files, usually found in the Windows\System folder:

Emsabp32.dll

Emsmdb32.dll

Emsui32.dll

Emsuix32.dll

Etexch32.dll

 Turn off your anti-virus program. Some virus protection programs can interfere with the Microsoft Outlook 97 Setup program. If you use a virus protection program on your computer, please disable it before running Setup. You can restart the virus protection program after Setup is complete.

NOTE: If your virus detection program starts automatically when you start Windows, you can disable it by restarting Windows while holding down the SHIFT key. Re-install Outlook.

Keywords: kberrmsg kbprb KB175912

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