Microsoft KB Archive/314985

= XCCC: Push Notifications May Be Shortened or Cut Off =

Article ID: 314985

Article Last Modified on 8/30/2007

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition
 * Microsoft Mobile Information Server 2002 Enterprise Edition

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This article was previously published under Q314985



Microsoft Outlook Mobile Manager has been discontinued and is no longer available for download. If you have already installed Outlook Mobile Manager, continue to check the Microsoft Knowledge Base for any documented issues. To obtain additional information about Microsoft Mobile Information Server, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/default.mspx



SYMPTOMS
Push notifications that are generated by Microsoft Outlook Mobile Manager or by Mobile Information Server are shortened or cut off when they are sent to a Short Message Service device.



CAUSE
This issue can occur if the message contains the at sign (@) in the body. Characters that occur after the at sign are cut off or corrupted. This issue can occur if the telephone carrier configures their Short Message Service Center incorrectly. In the Global System for Mobile Communications (GSM 3.38) alphabet, the at sign is encoded as &quot;0x00&quot;. Mobile Information Server correctly sends this character to the Short Message Service Center. However, some carriers reconfigure their Short Message Service Centers to encode the at sign as a different value (for example, 0x40). In this case, the Short Message Service Center interprets the 0x00 value as an end-of-string character, and the rest of the message is cut off.



RESOLUTION
To resolve this issue, ask the telephone carrier to reconfigure their Short Message Service Center's character code mapping file to handle the at sign correctly.



MORE INFORMATION
This issue can occur if you misconfigure a provisioned user. In general, the user device (GSM, time division multiple access [TDMA], or code-division multiple access [CDMA]) must match the carrier connection's device type. For example, if the user device is GSM, the carrier connection's device type must also be GSM. Character mappings are different between GSM, TDMA, and CDMA devices.

Additional query words: mis push ees notifications

Keywords: kbprb KB314985

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