Microsoft KB Archive/324307

= Your Systems Management Server 2.0 client cannot upload software metering log files to the SMS site server =

Article ID: 324307

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q324307





SYMPTOMS
If you configure a Microsoft Systems Management Server (SMS) 2.0 client to use offline software metering, the client's Software Metering Agent may not correctly upload the offline software metering log files to the SMS site server.



CAUSE
This problem occurs if you specify a custom path for the SMS 2.0 installation files when you install the SMS 2.0 client software. For example, this problem occurs if you specify C:\SMS as the installation folder instead of using the default installation folder, %windir%\Ms. When the SMS 2.0 Software Metering Agent cannot locate the custom installation folder, it writes all the metering data to the %windir%\Ms\SMS\Clicomp\Licmtr folder. However, when the Software Metering Agent tries to upload the offline log files to the SMS site server, it looks for the log files in the custom installation folder. Because it cannot find the log files, no data is uploaded to the SMS 2.0 site server.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

SMS 2.0 i386 hotfix files
  Date         Time   Version        Size     File name -  02-Mar-2001  02:00  2.0.1493.3272  287,824  Abcoff32.dll 01-Mar-2001 17:35  2.0.1493.3183  135,520  Abcstb32.dll 02-Mar-2001 02:00                      67  Compverlicmtr.ini 02-Mar-2001 02:00  2.0.1493.3272  115,056  Liccli95.exe 02-Mar-2001 02:00  2.0.1493.3272  107,872  Licclint.exe 25-Sep-2001 23:14  2.0.1250.7     762,688  Preinst.exe 27-Jun-2002 19:00  2.0.3.1        243,422  Q324307.exe

SMS 2.0 Alpha hotfix files
  Date         Time   Version        Size     File name --  02-Mar-2001  02:00  2.0.1493.3272  533,264  Abcoff32.dll 01-Mar-2001 17:35  2.0.1493.3183  253,200  Abcstb32.dll 02-Mar-2001 02:00                      67  Compverlicmtr.ini 02-Mar-2001 02:00  2.0.1493.3272  147,728  Licclint.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kbfix KB324307

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