Microsoft KB Archive/911206

= FIX: The Host Integration Server 2004 Management Pack may not return the correct status for Host Integration Server objects =

Article ID: 911206

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition

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SYMPTOMS
The following problems may occur when you use the Microsoft Host Integration Server 2004 Management Pack for Microsoft Operations Manager 2005 to monitor servers that are running Host Integration Server 2004:  The Host Integration Server 2004 Management Pack may not return the correct status for Host Integration Server objects such as host connections and host sessions.  The Host Integration Server 2004 Management Pack indicates that the Host Integration Server TCP/IP Resync service (DRDAResync.exe) is in a green (started) state even after the service has been stopped. This problem occurs because the Host Integration Server TCP/IP Resync service does not log the following event when the service is stopping: Event ID: 10014

Source: HIS TCP/IP Resync

Description: The HIS TCP/IP Resync service has stopped.

The state monitoring features for the HIS TCP/IP Resync Service in the Host Integration Server 2004 Management Pack are based on the events logged by the service. If the Event 10014 is not logged, the management pack is not aware that the service has stopped.   The Host Integration Server 2004 Management Pack or the Performance Microsoft Management Console (MMC) snap-in may stop responding when you try to add the performance monitor counters to monitor a remote server that is running Host Integration Server 2004. When this problem occurs, the following event may be logged: Event Type: Warning

Event Source: Microsoft Operations Manager

Event Category: MOM Agent

Event ID: 21286

Date:

Time:

User: NT AUTHORITY\SYSTEM

Computer:

Description:

The Agent for management group &quot;Management Group&quot; could not stop the responses. The Agent will force the responses executing in the MOM host process to terminate. For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:

894870 FIX: The Performance MMC snap-in stops responding when you try to add performance monitor counters to monitor a remote computer that is running Host Integration Server 2004

 The Host Integration Server 2004 Management Pack may not reflect the correct role of a backup Host Integration Server 2004 server that is promoted to operate as the primary Host Integration Server 2004 server. SNA Manager may open in “View Only” mode after restarting a backup Host Integration Server 2004 server that is running the Host Integration Server 2004 Management Pack Host Integration Server 2004 Management Pack service discovery fails after adding Local and Remote APPC LUs that are configured by using SyncPoint support. The Microsoft Operations Manager service may not start after a Host Integration Server 2004 server is restarted. Any Host Integration Server 2004 Management Pack scripts that are configured to monitor this server will also not run when this problem occurs.</li> WMI queries that are issued against a backup Host Integration Server 2004 server may not finish for a several minutes.</li> SNA Manager does not open the Host Integration Server configuration on a backup Host Integration Server 2004 server after a WMI query has been executed against the backup Host Integration Server 2004 server.</li></ul>

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Download information
The following file is available for download from the Microsoft Download Center:

Download the HIS2004-KB911206-SRV-ENU.exe package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may contain additional files.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
If you are using the Host Integration Server 2004 Management Pack for Microsoft Operations Manager 2005 to monitor servers that are running Host Integration Server 2004, apply this hotfix to all the servers that you are monitoring.

Additionally, you can apply this hotfix to servers that you are not monitoring if the servers are running Host Integration Server 2004. The problems that are described here can occur outside the context of the Host Integration Server 2004 Management Pack.

Additional query words: HIS2004 hang

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbhis2004 KB911206

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