Microsoft KB Archive/298190

= The Preferencing Page Does Not Indicate That the Mobile Password Is Expired =

Article ID: 298190

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Mobile Information Server 2001 Enterprise Edition

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This article was previously published under Q298190



SYMPTOMS
When you connect to Outlook Mobile Access and enter your user name and password, you encounter one of the following scenarios:

Scenario 1
You receive one of the following error messages, depending on the gateway or device that is in use:

401 Authorization failed

-OR-

Bad credentials for .corp.com

Scenario 2
You are prompted repeatedly for your user name and password, and the following event is logged in Microsoft Mobile Information Server in the System event log:

Event Type: Warning

Event Source: W3SVC

Event Category: None

Event ID: 100

User: N/A

Computer: MMISServer

Description:

The server was unable to logon the Windows NT account

'domain.corp.com\username' due to the following error: Logon failure:

unknown user name or bad password. The data is the error code.

For additional information specific to this message please visit the

Microsoft Online Support site located at:

http://search.support.microsoft.com/search/?adv=1.

Data:

0000: 2e 05 00 00 ....

However, when you attempt to personalize your device from the http:// /airweb Web page, you can do so and no errors occur.



CAUSE
This problem occurs because your password for the wireless account has expired, or the User must change password at next logon option is enabled.



RESOLUTION
To resolve this problem, reset the password on the wireless account. To do so, you can log on to the account and change the password, or you can reset the password on your -W or auxiliary domain/forest wireless account in Active Directory Users and Computers.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
This problem only occurs in security topologies that have a separate wireless account. If you are using an integrated security, you may not be able to log on to the Preferencing page, and a more descriptive event from the W3SVC error is logged that states that the logon problem is due to the password expiration or that the password must be changed upon first logon.

Additional query words: exch2kp2w

Keywords: kbbug KB298190

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