Microsoft KB Archive/319674

= Desktop Application Director 9 May Cause an Error Message =

Article ID: 319674

Article Last Modified on 3/20/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q319674



SYMPTOMS
You may receive the following error message:

Dad9.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

This error message may occur if the following conditions exist:
 * WordPerfect Office2000 version 9, with default settings, is installed.
 * Desktop Application Director 9 is running.
 * You make changes to the Windows appearance or theme, or you adjust the Display properties.

If you view the data that the error report contains, the following error signature information is listed:

App name  App version   Module name   Module version   Offset

Dad9.exe  9.0.0.528     Ntdll.dll     5.1.2600.0       0000215c



CAUSE
This issue occurs if you change the display settings while you are running WordPerfect.



WORKAROUND
To work around this problem, do not change the display settings while WordPerfect is running.



MORE INFORMATION
For more information about WordPerfect by Corel Corporation, visit the following Corel Web site:

http://www3.corel.com/cgi-bin/gx.cgi/AppLogic+FTContentServer?pagename=Corel/Product/Details&id=CC1MSNDMYJC

For more information about Corel, visit the Corel web site:

http://www.corel.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbprod2web KB319674

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