Microsoft KB Archive/917718

= The ISA Server Control service may not start after you rename and then restart a computer that is running ISA Server 2004 =

Article ID: 917718

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
 * Microsoft Internet Security and Acceleration Server 2004 Standard Edition

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SYMPTOMS
After you rename and then restart a computer that is running Microsoft Internet Security and Acceleration (ISA) Server 2004, the ISA Server Control service (Mspadmin.exe) may not start. An event that resembles the following may be logged in the Application event log: Event Type: Error

Event Source: Microsoft ISA Server 2004

Event ID: 1000

Faulting application mspadmin.exe, version 4.0.2163.213, stamp 420bdbec, faulting module ntdll.dll, version 5.2.3790.1830, stamp 424377d2, debug? 0, fault address 0x00030115.



RESOLUTION
To resolve this problem, install the following hotfix as appropriate for your situation:  For ISA Server 2004 Standard Edition running on Small Business Server 2003 Premium Edition, install the following hotfix from the Microsoft Download Center:

http://www.microsoft.com/downloads/details.aspx?FamilyId=25BB5F65-4734-4268-B2B1-1606DCEAC06F&displaylang=en

 For ISA Server 2004 Standard Edition (not running on Small Business Server 2003) and ISA Server 2004 Enterprise Edition, install the hotfix that is described in the following Microsoft Knowledge Base article 919621:

http://support.microsoft.com/kb/919621





WORKAROUND
To work around this problem, rename the computer by using a name that contains fewer characters than the current computer name. For example, if the current computer name is 123456, rename the computer to 12345.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: mspadmin isa2004 isa2k4 enterprise standard

Keywords: kberrmsg kbqfe kbexpertiseinter kbhotfixserver KB917718

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