Microsoft KB Archive/913028

= Outlook 2003 stops responding when you save an attachment that is contained in an RTF e-mail message =

Article ID: 913028

Article Last Modified on 2/7/2006

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
When you try to save an attachment that is contained in a Rich Text Format (RTF) e-mail message, Microsoft Office Outlook 2003 stops responding.



CAUSE
This problem may occur if all the following conditions are true:
 * The computer is a Tablet PC. Alternatively, handwriting recognition is enabled in Microsoft Office 2003.
 * Outlook uses Microsoft Office Word 2003 to view RTF messages.
 * After you open and then close the attachment, you right-click the attachment icon in the e-mail message and then click Save.



WORKAROUND
To work around this problem, perform one of the following actions:
 * Pause your pointer on the Language bar. Outlook should start to respond correctly. Then, you can complete the save operation.
 * Click Start, and then click Run. Outlook should start to respond correctly. Then, you can complete the save operation.
 * If you continue to experience the problem that is described in the &quot;Symptoms&quot; section, do not use Word 2003 as your e-mail editor.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: winword lock freeze hang rich text

Keywords: kbnofix kbprb kbexpertisebeginner KB913028

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