Microsoft KB Archive/840646

= Event 9015 is logged and access violations may occur on DCAM computers and agents in Microsoft Operations Manager 2000 Service Pack 1 =

Article ID: 840646

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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SYMPTOMS
Your Microsoft Operations Manager (MOM) 2000 Data Access Server/Consolidator-Agent Manager (DCAM) or agent computers may be unstable, and access violation errors may occur. The following messages are logged in the application log on the DCAM: Event Type: Error

Event Source: OnePoint Operations

Event Category: None

Event ID: 9015

Date: 4/7/2004

Time: 12:27:45 PM

Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.

Thread Id: 0xde0

Thread Name: EventIns

Exception code: 0x00000000c0000005

Exception description: Access Violation

Exception address: 77FCD428

Exception flags: 0x10

Event Type: Error

Event Source: OnePoint Operations

Event Category: None

Event ID: 9015

Date: 4/7/2004

Time: 12:25:09 PM

Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.

Thread Id: 0xde4

Thread Name: AgntCnf

Exception code: 0x00000000c0000005

Exception description: Access Violation

Exception address: 77FCB137

Exception flags: 0x0

Event Type: Error

Event Source: OnePoint Operations

Event Category: None

Event ID: 9015

Date: 4/7/2004

Time: 12:22:04 PM

Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.

Thread Id: 0xe74

Thread Name: SecSockHnd1270:3

Exception code: 0x00000000c0000005

Exception description: Access Violation

Exception address: 77FCD973

Exception flags: 0x0

Event Type: Error

Event Source: OnePoint Operations

Event Category: None

Event ID: 9015

Date: 4/7/2004

Time: 11:33:37 AM

Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.

Thread Id: 0xed0

Thread Name: AgntCnf

Exception code: 0x00000000c0000005

Exception description: Access Violation

Exception address: 77FCD428

Exception flags: 0x0

If the problem exists on an agent, the following messages are logged in the application on the agent:

Event Type: Error

Event Source: OnePoint Operations

Event Category: None

Event ID: 9015

Date: 4/7/2004

Time: 11:10:30

User: NT AUTHORITY\SYSTEM

Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.

Thread Id: 0x680

Thread Name: SecLog

Exception code: 0x00000000c0000005

Exception description: Access Violation

Exception address: 77BD8EFA

Exception flags: 0x0



CAUSE
This problem may occur when the DCAM or Agent computer processes unexpected data from an event, such as data that does not end with a NULL value from an agent computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size     File name 19-Apr-2004 21:28  4.0.1300.17  391,282  Eemntevent.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbserver kberrmsg kbeventservice kbevent kbperformance kbfix kbbug KB840646

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