Microsoft KB Archive/245446

= XCLN: Error Message: No Transport Provider Was Available =

Article ID: 245446

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q245446



SYMPTOMS
When you use a simple Messaging Application Programming Interface (MAPI) profile, you may receive the following error message:

No transport provider was available



CAUSE
Your profile contains both of the following services:  An internet e-mail service such as Simple Mail Transport Protocol (SMTP) or Post Office Protocol 3 (POP3)

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 Microsoft Exchange Server service

This behavior is due to the way that MAPI handles SMTP address resolution. While this configuration may appear to work, the resolution order, and therefore the ability to resolve SMTP addresses correctly, may not work. This behavior becomes more noticeable in complex organizations. This configuration also causes issues when you connect to a computer that is running Microsoft Exchange Server.

Microsoft does not support this configuration.



WORKAROUND
To work around this behavior, create two different profiles: one for the Internet mail service and one for the Exchange Server service. For additional informationabout how to set up Outlook profiles and how to configure Outlook to prompt you for a profile, click the article number below to view the article in the Microsoft Knowledge Base:

195478 OL2000: (CW) User Profiles and Information Services

182159 OL98: (CW) User Profiles and Information Services

162203 OL97: User Profiles and Information Services

When you set up two different profiles, you must quit Outlook before you can switch to the other profile.

Another way to work around this behavior is to use Outlook Express for POP3 or SMTP internet e-mail services, and to use Outlook when you connect to a computer that is running Exchange Server.

This information applies to using Microsoft Mail in a profile with Exchange and/or Internet Mail Service. In addition, Microsoft recommends that you have a separate profile for the Microsoft Mail service.



MORE INFORMATION
If you install Internet Mail Service (IMS) on a computer that is running Exchange Server, mail is automatically sent using Exchange Server. The SMTP server that you specify as your Internet e-mail account is not used.

The Outlook program, acting as the Exchange client software, sends an NspiResolveNames request to Exchange Server. If you install IMS, Exchange Server attempts to handle the message even if you have not correctly configured it to send Internet e-mail. In such a situation, a non-delivery report (NDR) is received.

There is no client resolution available for this situation other than the use of separate user profiles for Outlook. Configure Exchange to send SMTP mail by installing IMS, or to use another e-mail program to send Internet e-mail.

Additional query words: outbox stuck exchange

Keywords: kbprb KB245446

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