Microsoft KB Archive/138726

= PC Mac: Err Msg: Before You Can Use Private Folders,... =

Article ID: 138726

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.5

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This article was previously published under Q138726



SYMPTOMS
When you run the Macintosh client, you may get the following error message:

Before you can use private folders, your Administrator must run the Reset function on your user id.

If you click the OK button, the Macintosh Mail client opens as designed; however, the Private Folders icon is dimmed.

If you try to access your private folders from the Microsoft Mail for PC Networks, MS-DOS workstation, you will get the following error:

Notice 127 Private Folder Index Missing.



CAUSE
The .IDX file is missing from the FOLDERS\LOC\ directory on the server.

You may also see this message if the mailbox was created with a version of the Mail Administrator's program (Admin.exe) earlier than 2.1b. Version 2.1b of ADMIN.EXE is dated 04-03-91 and is 290,801 bytes in size.



RESOLUTION
If you had private folders, you can restore the index file from a recent backup. The program FIXIDX can also be used if no backup is available. FIXIDX regenerates the .IDX file from the existing private folder files.

NOTE: Running FIXIDX will result in the loss of all folder names.

FIXIDX is included with Microsoft Mail Server version 3.5 on the disk labeled Utilities. For more details about FIXIDX, please see the following article in the Microsoft Knowledge Base:

99419 PC DB: Database Maintenance Utilities (Complete)

If you did not have any private folders, or the above procedure was not successful, you can use the Reset function in the Mail Administrator's program (Admin.exe) to generate a new index file.

If a version earlier than 2.1b of the Mail Administrator's program was used to create the mailbox, run the Reset function with version 2.1b or later of Admin.exe to resolve the problem.



MORE INFORMATION
For additional information, please see page 59 of the Microsoft Mail Workstation Software for the Macintosh "User's Guide."

Additional query words: 3.20 3.50 corrupt mac

Keywords: KB138726

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