Microsoft KB Archive/267079

= Norton AntiVirus 2000 Real-Mode Virus Scanner May Not Work in Windows Me =

Article ID: 267079

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q267079



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you click to select the Scan system files at startup check box in Symantec Norton AntiVirus 2000, you may receive the following error message:

Norton AntiVirus could not update your AUTOEXEC.BAT file to configure startup scanning.



CAUSE
The Norton AntiVirus 2000 real-mode virus scanner (Navdx.exe) may not work on a &quot;clean&quot; installation of Windows Millennium Edition (Me) or if you upgrade to Windows Me. This occurs because the Autoexec.bat file is not part of the boot sequence in Windows Me. As a result, the call to the real-mode Navdx.exe scanning file that is added to the Autoexec.bat file does not work.

A &quot;clean&quot; installation of Windows refers to installing Windows on a new (empty) hard disk, or to installing Windows in a new folder.



MORE INFORMATION
For information about updates for Symantec products, view the following Symantec Web site:

http://www.symantec.com

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: HWIMATS

Keywords: kb3rdparty kberrmsg kbprb KB267079

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