Microsoft KB Archive/99492

= HP DeskJet 1.1 and DeskJet Family Driver Problem Summary =

Article ID: 99492

Article Last Modified on 11/24/2003

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APPLIES TO


 * Microsoft Works 2.0 Standard Edition
 * Microsoft Works 2.0a
 * Microsoft Windows 3.0 Standard Edition
 * Microsoft Windows 3.1 Standard Edition

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This article was previously published under Q99492



SUMMARY
The following is a summary of the issues involved with using the Hewlett-Packard (HP) DeskJet version 1.1 printer driver from Windows 3.1 and the DeskJet Family printer driver version A.03.x with Microsoft Works for Windows. The following information is included:


 * Installed name and version of the driver
 * Problem description
 * Cause
 * Workaround
 * Solution

Important Note: References to &quot;Update the driver&quot; below are dependent on the printer model and its use. Guidelines are provided at the end this article.

Problem 1: Does Not Support Hewlett-Packard's Scalable Fonts
Solution: See the workaround.

Workaround: If the customer needs support for other HP MasterType fonts, update the driver to HP DeskJet printer driver version 3.1.

Cause: This driver supports all internal printer fonts and TrueType fonts provided by Windows. It does not have the Intellifont type scaling technology built in.

Problem 1: &quot;Page setup and Printer setup don't match&quot; error message displayed when printing envelopes
Solution: (Best) Update the driver. (Optional) Update to Works for Windows 2.0a. It reads the current page size directly from the printer driver when you create a new document.

Workaround: Choose Page Setup & Margins, and set Page Length to 3.74&quot; and Width to 9.5. (Note: Orientation in Printer Setup should be set to Portrait).

Cause: Envelope length coded in the printer driver's envelope size is set to 3.74&quot; instead of to 4.125&quot;.

Problem 2: Only prints landscape with Windows screen and vector fonts
Solution: Update the driver.

Workaround: None

Cause: The printer driver does not support the one internal landscape font. All landscape fonts are sent as a bitmap.

Problem 3: Does not support the following cartridges: Global Text, Garamond Collection, Dom Casual, and Brush font cartridges
Solution: Update the driver.

Workaround: None

Cause: The driver was written before cartridges were introduced.

Problem 4: No TrueType fonts available on font list
Solution: Update the driver.

Workaround: None

Cause: The printer driver does not support TrueType font technology.

&quot;UPDATE THE DRIVER&quot; GUIDELINES
If you have:
 * Windows 3.0 and the DeskJet 500 or earlier, update the driver to HP DeskJet printer driver version 3.1 by contacting Hewlett-Packard.
 * Windows 3.0 and the DeskJet 500C or 550C, update the driver to HP DeskJet printer driver version 3.1 by contacting Hewlett-Packard.
 * Windows 3.1 and the DeskJet 500 or earlier, update the driver to the HP DeskJet (model) version 1.1 driver and Universal printer driver version 3.1.x or later (which is provided with Windows 3.1).
 * Windows 3.1 and the DeskJet 500C or 550C, update the driver to HP DeskJet printer driver version 3.1 by contacting Hewlett-Packard.

To obtain updated HP printer drivers, contact Hewlett-Packard at (208) 323-2551.

Keywords: KB99492

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