Microsoft KB Archive/302602

= Error message when you start Word, Word shuts down =

Article ID: 302602

Article Last Modified on 10/7/2004

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APPLIES TO


 * Microsoft Word 2000 Standard Edition, when used with:
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q302602



SYMPTOMS
When you start Microsoft Word 2000, you may receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, the following information is displayed:

Winword caused an invalid page fault in module Mso9.dll at 015f:308c9c03.



CAUSE
The following files may be corrupted:
 * Mso9.dll
 * Winword.exe



RESOLUTION
To resolve this issue, follow these steps:
 * 1) On the taskbar, click Start, point to Find, and then click Files and Folders.
 * 2) On the Name & Location tab, type mso9.dll in the Named box, and then click Find Now.
 * 3) In the list of files found, right-click mso9.dll, and then click Rename. Type mso9.old, and then press ENTER.
 * 4) Repeat steps 1 through 3 to find the Winword.exe file and rename it to Winword.old. Close the Find dialog box.
 * 5) On the taskbar, click Start, point to Settings, and then click Control Panel.
 * 6) In Control Panel, double-click Add/Remove Programs.
 * 7) On the Install/Uninstall tab, click Microsoft Office 2000 in the list of installed programs, and then click Add/Remove.
 * 8) In the Maintenance Mode dialog box, click Repair Office.
 * 9) In the Reinstall or Repair dialog box, click Repair errors in my Office installation, and then click Finish.

Keywords: kberrmsg kbtshoot kbprb kbstartprogram KB302602

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