Microsoft KB Archive/180837

= OFF98: Type 1 Crash When Using Now Utilities Version 6.7 =

Article ID: 180837

Article Last Modified on 7/16/2007

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APPLIES TO


 * Microsoft Office 98 for Macintosh

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This article was previously published under Q180837



SYMPTOMS
********************************************************************* When you click the Office Assistant, Word may quit with a Type 1 system error.
 * - WARNING -                          **
 * THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN      **
 * CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY        **
 * WITH DISCRETION.                                           **



CAUSE
This problem may be caused by a corrupted Now Utilities preferences file.



WORKAROUND
This problem may be resolved if you move the Now Utilities preferences file to the desktop, and then restart Word.

NOTE: The Now Utilities preferences file should be located in the following folder:   Macintosh HD:System Folder:Preferences:Now Utilities Prefs To resolve this behavior see the Now Utilities Knowledge Base "General Troubleshooting Tips for Mac" article. You can find this article at the following Now Software Web site:

http://www.nowsoft.com/support/help_files/316hq.html



STATUS
This problem may occur when you use Microsoft Word 98 Macintosh Edition and Now Utilities version 6.7.



MORE INFORMATION
Note that this problem has been reported when the following Word options are selected:


 * Confirm Conversions At Open -and-


 * Provide Feedback with Sound

NOTE: To see these options, click Preferences on the Tools menu, and then click the General tab.

Now Utilities is manufactured by Now Software Inc, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Contact Information for Now Utilities
Now Software, Inc.

ATTN: Now Utilities Division

921 S.W. Washington Street, Suite 500

Portland, Oregon 97205-2823

Now Utilities Technical Support: (619) 651-5450 Internet Site: http://www.nowsoft.com

For information about how to contact Now Software, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

