Microsoft KB Archive/839905

= You cannot log on to a domain network account from a Windows 2000-based computer =

Article ID: 839905

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
A domain member may not be able to log on to a Microsoft Windows 2000-based computer with cached credentials if the user logs on with a smart card that has used more than the number of credentials that can be cached. The following Group Policy setting determines the number of credentials that can be cached:

Computer Settings\Security Settings\Local Policies\Security Options\Interactive Logon: Number of previous logons to cache



CAUSE
Every time that you use a smart card to log on, you use one entry in the credentials cache. By default, the number of cached credentials is 10. If you use the same or a different smart card to log on ten times, you use all the entries in the cache, and you cannot log on again by using cached domain credentials. That is, you cannot log on when you are disconnected from the network.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 3.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version             Size   File name --  23-Mar-2004  22:04  5.0.2195.6897     114,960  Msv1_0.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: login signon win2k win2000

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB839905

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