Microsoft KB Archive/817526

= &quot;c0000005 (access violation)&quot; error message when you check the spelling in a Portuguese (Brazil) Outlook Express e-mail message =

Article ID: 817526

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Outlook Express 6.0
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 with MultiLanguage Pack

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SYMPTOMS
When you check the spelling in an e-mail message that uses the Portuguese (Brazil) language, Microsoft Outlook Express 6 for Windows may unexpectedly quit with the following error message:

c0000005 (access violation)



CAUSE
This problem may occur if the e-mail message contains two numbers that are the same and that are separated by a hyphen (for example, 50-50). The issue is caused by a problem with the Microsoft Office 2000 Portuguese (Brazil) Proofing Tools.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Portuguese Version

The Portuguese (Brazil) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time            Size    File name 01-Apr-2003 23:58        1,154,560  Mssp3pb.msp 02-Apr-2003 00:20        1,275,904  Mssp3pbff.msp 02-Apr-2003 00:07        1,158,144  Mssp3pbop.msp After the hotfix is installed, the Portuguese (Brazil) version of this fix will have the file attributes (or later) that are listed in the following table:   Date         Time   Version   Size       File name 15-Feb-2001 15:52            1,336,400  Mssp3pb.lex 12-Aug-2002 14:02  7.0.0.28    487,482  Mssp3pb.dll

Microsoft Office 2000 Multilingual User Interface (MUI) Version

The Office 2000 Multilingual User Interface (MUI) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time            Size    File name 02-Apr-2003 00:34        1,096,192  Lpkcd3.msp 02-Apr-2003 00:52        1,214,976  Lpkcd3ff.msp 02-Apr-2003 00:47        1,096,192  Lpkcd3op.msp After the hotfix is installed, the Office 2000 Multilingual User Interface (MUI) version of this fix will have the file attributes (or later) that are listed in the following table:   Date         Time   Version   Size       File name -  15-Feb-2001  15:52            1,336,400  Mssp3en.lex_ptb 12-Aug-2002 14:02  7.0.0.28    487,482  Msspell3.dll_ptb This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Additional query words: FIX

Keywords: kbintl kbproof kbemail kbqfe kberrmsg kbbug kbfix KB817526

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