Microsoft KB Archive/926799

= An earlier version of an Office program may not be removed when you install a 2007 Office program =

Article ID: 926799

Article Last Modified on 10/15/2007

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APPLIES TO


 * Microsoft Office Basic 2007
 * Microsoft Office Enterprise 2007
 * Microsoft Office Home and Student 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Professional Plus 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007
 * Microsoft Office Access 2007
 * Microsoft Office Excel 2007
 * Microsoft Office InfoPath 2007
 * Microsoft Office OneNote 2007
 * Microsoft Office Outlook 2007
 * Microsoft Office PowerPoint 2007
 * Microsoft Office Project Professional 2007
 * Microsoft Office Project Standard 2007
 * Microsoft Office Publisher 2007
 * Microsoft Office Visio Professional 2007
 * Microsoft Office Visio Standard 2007
 * Microsoft Office Word 2007

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SYMPTOMS
When you upgrade to a 2007 Microsoft Office program, the earlier version of the Microsoft Office program may not be removed.

Note When you upgrade, you would expect the earlier version of the Office program to be removed.



CAUSE
This issue may occur if the following conditions are true:  The original installation source for the earlier Office program is unavailable. Some files in the following folder were deleted, removed, or renamed:

C:\Windows\Installer





WORKAROUND
To work around this issue, follow these steps:  Click Start, click Control Panel, and then click Add or Remove Programs. In the Currently installed programs list, click the earlier version of Office, and then click Remove. Follow the prompts to remove the earlier version of Office. Repair the 2007 Office program installation. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, click Control Panel, and then click Add or Remove Programs.</li> In the Currently installed programs list, click the installed version of the 2007 Office program, and then click Change.</li> Click Repair, and then click Continue.</li></ol> </li></ol>

<div class="moreinformation_section">

MORE INFORMATION
If an earlier version of an Office program is not removed when the 2007 Office program is installed, two versions of Microsoft Outlook may remain installed. If this occurs, Outlook may be unstable and may cause unpredictable results. For more information about a related issue, click the following article number to view the article in the Microsoft Knowledge Base:

926196 Error message when you try to start Outlook 2003: &quot;MAPI32.DLL is corrupt or the wrong version&quot;

Additional query words: office2007 office2k7 office12 off2007 off2k7 off12 access207 access2k7 access12 acc2007 acc2k7 acc12 excel2007 excel2k7 excel12 xl2007 xl2k7 xl12 infopath2007 infopath2k7 infopath12 inf2007 inf2k7 inf12 onenote2007 onenote2k7 onenote12 on2007 on2k7 on12 outlook2007 outlook2k7 outlook12 ol2007 ol2k7 ol12 powerpoint2007 powerpoint2k7 powerpoint12 ppt2007 ppt2k7 ppt12 project2007 project2k7 project12 prj2007 prj2k7 prj12 publisher2007 publisher2k7 publisher12 pub2007 pub2k7 pub12 visio2007 visio2k7 visio12 vso2007 vso2k7 vso12 word2007 word2k7 word12 wd2007 wd2k7 wd12

Keywords: kbtshoot kbsetup kbprb kbexpertisebeginner KB926799

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