Microsoft KB Archive/329411

= XADM: The Information Store Stops Responding Because of a Malformed Inbound TNEF Message =

Article ID: 329411

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q329411





SYMPTOMS
The Exchange 2000 information store may stop unexpectedly while processing inbound Simple Mail Transfer Protocol (SMTP) messages.

If the correct symbols are installed, the Dr. Watson log may contain information that is similar to:

function: 00430a5e ff7608          push    dword ptr [esi+0x8]    ds:0582d637=???????? 00430a61 e86117fdff      call    ExchMHeapAlloc (004021c7) 00430a66 85c0            test    eax,eax 00430a68 894714          mov     [edi+0x14],eax         ds:11921512=???????? 00430a6b 0f84d9c01600    je      OMSG::EcSetPropToXAI+0x246 (0059cb4a) 00430a71 8b4e08          mov     ecx,[esi+0x8]          ds:0582d637=???????? 00430a74 8b760c          mov     esi,[esi+0xc]          ds:0582d637=???????? 00430a77 8bf8            mov     edi,eax 00430a79 8bc1            mov     eax,ecx 00430a7b c1e902          shr     ecx,0x2 FAULT ->00430a7e f3a5           rep  movsd ds:05000065=???????? es:110f3f40=00000000 00430a80 8bc8            mov     ecx,eax 00430a82 83e103          and     ecx,0x3 00430a85 837d0c00        cmp    dword ptr [ebp+0xc],0x0 ss:351dcaf2=???????? 00430a89 f3a4            rep     movsb         ds:05000065=?? es:110f3f40=00 00430a8b 0f8592feffff    jne     OMSG::EcSetPropToXAI+0x2f3 (00430923) 00430a91 80630f7f        and     byte ptr [ebx+0xf],0x7f      ds:11733ffa=?? 00430a95 e989feffff      jmp     OMSG::EcSetPropToXAI+0x2f3 (00430923) 00430a9a 8bf9            mov     edi,ecx 00430a9c 83c9ff          or      ecx,0xff 00430a9f 33c0            xor     eax,eax 00430aa1 f2ae            repne   scasb                        es:110f3f40=00


 * > Stack Back Trace <*

FramePtr ReturnAd Param#1 Param#2  Param#3  Param#4  Function Name 349AF520 004227F1 00000000 0000000A 349AF69C 349AF5D0 !OMSG::EcSetPropToXAI (FPO: Non-FPO [5,3,3]) 349AF608 0047B1FA 00000005 349AF69C 00000000 00000000 !OMSG::EcSetOneProp (FPO: Non-FPO [5,49,3]) 349AF6B4 0070609E 000004E4 00000026 00000000 10E7CBF8 !CVTOMSG::HrSetProps (FPO: Non-FPO [3,34,3]) 349AF6D4 0072D0F8 10E7CBF8 00000026 110E72E8 349AF714 !CMAPIMessage::SetProps (FPO: Non-FPO [4,1,3]) 349AF718 0072E0E7 00000000 00000026 110E72E8 349AF760 !HrCommitLast (FPO: Non-FPO [6,10,3]) 349AF78C 00725A55 FFFFFFFF 00000000 004DC078 349AF800 !HrExtractProperties (FPO: Non-FPO [4,19,3]) 349AF7B0 00714EB9 00000000 110B3A98 004DC078 349AF800 !TNEF_ExtractProps (FPO: Non-FPO [4,1,3]) .  ..



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Internet mail

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date          Time    Version      Size        File name --  30-SEP-2002   13:01   6.0.6334.0   3,915,776   Cdoex.dll 30-SEP-2002  13:01   6.0.6334.0   3,567,616   Excdo.dll 30-SEP-2002  12:51   6.0.6334.0     258,048   Exmime.dll 30-SEP-2002  12.54   6.0.6334.0   1,691,648   Exoledb.dll 30-SEP-2002  11:53   6.0.6334.0      32,768   Mdbrole.dll 30-SEP-2002  12:50   6.0.6334.0   4,571,136   Store.exe NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: kbExchange2000preSP4marchbarFix

Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix kbqfe KB329411

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