Microsoft KB Archive/189308

= Manager Fails to Detect Installed Link Service =

Article ID: 189308

Article Last Modified on 1/16/2004

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APPLIES TO


 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1

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This article was previously published under Q189308



SYMPTOMS
When you add multiple link services of the same type (for example, multiple 802.2 DLC link services), sometimes a link service will not be properly recognized by SNA Server Manager.



CAUSE
When you create an object, a check is done to see if an object of the same name exists. The name compare function used to check for an existing name uses an incorrect length. This can lead to a problem where a new object with a name similar to an existing object is not added because the name compare function indicates that the name already exists. For example, an 802.2 DLC link service with a name of SnaDlc22 will not be shown in Manager if SnaDlc2 is already installed. The name compare function indicates that SnaDlc22 matches SnaDlc2, because it uses an incorrect length for the object name.



RESOLUTION
Microsoft has confirmed this to be a problem in SNA Server version 4.0 and 4.0 SP1. This problem was corrected in the latest SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbbug kbfix KB189308

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