Microsoft KB Archive/174240

= Microsoft Knowledge Base =

The Microsoft Network Setup Stops Responding
Last reviewed: September 24, 1997

Article ID: Q174240

The information in this article applies to:


 * The Microsoft Network, version 2.0

SYMPTOMS
When you are installing MSN, The Microsoft Network, Setup may be slow or may stop responding (hang).

CAUSE
This behavior can occur for either of the following reasons:


 * You are running background terminate-and-stay-resident programs (TSRs) or other programs that are causing a problem with the installation.
 * The MSN CD-ROM is not being read properly.

RESOLUTION
To resolve this issue, use the appropriate method:

Disable TSRs and Quit Running Programs

 * 1) Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only from the Startup menu.
 * 2) Start Windows 95 by typing "win" (without quotation marks) and holding down the SHIFT key for the duration of Windows startup. This prevents any programs from loading automatically at startup.
 * 3) Press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 4) Close all programs except Explorer and Systray (which are parts of Windows 95). To close a program, click the program, and then click End Task.
 * 5) Repeat steps 3-4 until all unnecessary programs have been closed.
 * 6) Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, consult the documentation for your program.
 * 7) Insert the MSN CD-ROM. On the screen that appears, click Go to MSN Setup.

Run Setup from the Hard Disk
Note that you should have a minimum of 110 megabytes (MB) of free hard disk space before beginning these steps. To determine the amount of free hard disk space, double-click the My Computer icon on the desktop, right- click a hard disk, and then click Properties. The free disk space appears on the General tab.

 Quit all running programs. To do this, follow steps 1-6 in the "Disable TSRs and Quit Running Programs" section above. Click Start, point to Programs, and then click MS-DOS Prompt.  At the command prompt, type the following lines, pressing ENTER after each line: cd\ md msnsetup  Insert the MSN CD-ROM into the CD-ROM drive, and then close the Welcome To MSN Setup screen if it appears.  At the command prompt, type the following line, and then press ENTER copy :\msnsetup\*.* c:\msnsetup where is the drive letter assigned to your CD-ROM drive.  Click Start, and then click Run.  In the Open box, type the following line, and then click OK: c:\msnsetup\msnsetup.exe  Follow the instructions on the screen to complete the installation of MSN.</li></ol>

Manually Install MSN
<ol> Quit all running programs. To do this, follow steps 1-6 in the "Disable TSRs and Quit Running Programs" section above.</li> Insert the MSN CD-ROM into the CD-ROM drive, and then close the Welcome To MSN Setup screen if it appears.</li> Double-click the My Computer icon on the desktop.</li> Right-click the CD-ROM drive, and then click Open.</li> Double-click the MSNSetup folder, and then double-click the Compnts folder.</li>  Double-click the following files to install MSN. Click No when you are prompted to restart the computer: Msie301.exe Coreui.exe Newcore.exe Swinst4.exe Setupslt.exe Comiccht.exe Mailnews.exe Vrmlocx.exe Controls.exe Optional.exe Imthart.exe Rifffe01.exe Rifffmn1.exe Rifffmn2.exe </li> Restart the computer.</li> Quit all running programs. To do this, follow steps 1-6 in the "Disable TSRs and Quit Running Programs" section above.</li> Double-click the My Computer icon on the desktop.</li> Right-click the CD-ROM drive, and then click Open.</li> Double-click the MSNSetup folder, and then double-click the Compnts folder.</li>  Double-click the following files to finish installing MSN. Click No when you are prompted to restart the computer. Amov4ie.exe Msn13.exe </li> Restart the Computer.</li></ol>