Microsoft KB Archive/154169

= Works: General Protection Fault When Printing to Trio Fax =

Article ID: 154169

Article Last Modified on 11/15/2004

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APPLIES TO


 * Microsoft Works 2.0 Standard Edition
 * Microsoft Works 2.0a
 * Microsoft Works 3.0 Standard Edition
 * Microsoft Works 3.0a
 * Microsoft Works 3.0b
 * Microsoft Works 4.5 Standard Edition
 * Microsoft Works 4.5a
 * Microsoft Works 4.0 Standard Edition
 * Microsoft Works 4.0a

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This article was previously published under Q154169



SYMPTOMS
When you attempt to print from Works and your default printer is Trio Data/Fax, you may receive the following error message:

Msworks: This program has performed an illegal operation and will be shut down.

Clicking the Details button reveals the following additional information:

Msworks caused a General Protection Fault in module Dibeng.dll.



CAUSE
This may happen if both of the following are true:

 Your default printer is set to Trio Data/Fax using driver version 5.0.

-and-

 The Color Palette for your graphics card is set to display high colors (more than 256).



RESOLUTION
You can resolve this error by choosing another printer as your default printer. However, if you need to use the Trio Data/Fax program to fax the Works document, you must set your Color Palette to 256 colors or less.

To set your Color Palette do the following:


 * 1) Click Start, point to Settings, and click Control Panel.
 * 2) Double-click the Display icon.
 * 3) On the Settings tab, change the Color Palette to 256 Colors.
 * 4) Click OK.
 * 5) Click Yes to restart the computer.

You can now print to the Trio fax software without difficulty.



MORE INFORMATION
For more information on Trio Data/Fax software, contact Trio Information Systems at (919)-846-4990.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 2.00 2.00a 3.00 3.00a 3.00b 4.00 4.00a 4.50 4.50a w_works gpf gp invalid page stack ipf

Keywords: kberrmsg kbprint kbprb kb3rdparty KB154169

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