Microsoft KB Archive/930819

= Windows Image Acquisition imaging software may stop responding in Windows Vista =

Article ID: 930819

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Ultimate
 * Windows Vista Starter
 * Windows Vista Home Premium
 * Windows Vista Home Basic
 * Windows Vista Enterprise
 * Windows Vista Business 64-bit Edition
 * Windows Vista Business
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
Windows Image Acquisition (WIA) imaging software may stop responding (hang) in Windows Vista. For example, when you try to use an image scanner, the scanner software may stop responding.



CAUSE
This problem can occur if the scanner device reports more than one ScannerStateReasons element or ActiveConditions element in one ScannerStatus element request.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbfix kbqfe kbprb kbexpertisebeginner kbhotfixserver KB930819

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