Microsoft KB Archive/831420

= You cannot activate users or move users between Live Communications Server home servers =

Article ID: 831420

Article Last Modified on 6/27/2007

-

APPLIES TO


 * Microsoft Office Live Communications Server 2003
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

-





SYMPTOMS
When you use the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in together with Microsoft Office Live Communications Server 2003, you may experience the following problems on a server that is running Microsoft Windows Server 2003:
 * You cannot activate a user on the Live Communications tab.
 * You cannot move certain users from a Live Communications Server home server to another Live Communications Server home server.
 * You cannot perform any Live Communications Server actions on users that you find by performing a custom search operation.

Additionally, you cannot use the Live Communications Server MMC snap-in to move users from one Live Communications Server home server to another, and you cannot view the properties for those users.



CAUSE
These problems occur when the user display name contains a forward slash character &quot;/&quot;. This character is misinterpreted to be a file path separator by the Live Communications Server service, that prevents the service from processing the user as expected.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version           Size     File name -  24-Feb-2004  22:00                     14,040  Addfindentries.exe 24-Feb-2004 21:59  1.0.4949.1020     168,664  Wrtcuser.dll 24-Feb-2004 21:59  1.0.4949.1020     100,056  Wsipesprov.dll

Post hotfix installation instructions
This hotfix includes the AddFindEntries.exe program. You must run this program separately after you install the hotfix. This program updates the Active Directory so that you can manage Live Communication Server users that you find by performing a custom search operation in the Active Directory Users and Computers MMC snap-in. The hotfix installer extracts the AddFindEntries.exe program and puts it in the %PROGRAMFILES%\Common Files\Microsoft LC folder. To run this program, your computer must have Microsoft .NET Framework installed. Additionally, you must run the program on one server per forest. The AddFindEntries.exe program updates the display identifiers so that a context menu is added to the Active Directory Users and Computers MMC snap-in. This context menu allows the administration to right-click on a user or organizational unit and to perform some management functions for Live Communications Server.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: LCS Win2k3 Win2003 ADU&C ADUC

Keywords: kbqfe kbhotfixserver kbbug kbfix KB831420

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.