Microsoft KB Archive/328097

= Adding a Print Separator Page May Cause an Error Message =

Article ID: 328097

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server

-



This article was previously published under Q328097



SYMPTOMS
If you add a print separator page (.sep) file in the advanced properties of a printer, you may receive the following error message:

The separator page does not exist



CAUSE
The separator page file is not loaded if none of the file attributes are set. The printer tool expects one of the following attributes to be set:
 * read-only
 * archive
 * normal

The Windows 2000 Server products use advanced file attributes. If no attributes are set, the code that verifies the file attributes returns a &quot;FILE_ATTRIBUTE_NOT_CONTENT_INDEXED&quot; response. Microsoft Windows 2000 Professional returns &quot;FILE_ATTRIBUTE_NORMAL&quot; because it does not use advanced file attributes.

When you install a Windows 2000 Server product, the separator files are installed with the archive attribute set. However, when you perform incremental backups, this attribute is reset.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name ---  21-Aug-2002  11:58  5.0.2195.6023  381,712  Printui.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbprint kbqfe kbwin2ksp4fix kbhotfixserver KB328097

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.