Microsoft KB Archive/179576

Money: Black Boxes Appear or Screen Looks Grainy or Distorted

PSS ID Number: Q179576 Article last modified on 08-18-1998

WINDOWS:98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 == Microsoft Money 98 == 

= SYMPTOMS =

When running Microsoft Money on a system with 16 colors and a display driver with lower resolution than Super VGA (SVGA), you may experience graphic problems such as:

  Large black boxes where menus, buttons and screen information should be. -or-   Black boxes on the navigation bar. -or-   The screen appears grainy and distorted. 

= CAUSE =

The versions of Microsoft Money listed at the beginning of this article require a system with 256 colors and a display driver with SVGA or higher resolution. These symptoms occur if these system requirements are not met.

= RESOLUTION =

Make sure your color palette is set to at least 256 colors.

= MORE INFORMATION =

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To change your color palette, follow these steps.

  Click the Start button, point to Settings, and then click Control Panel. </li>  Double-click the Display icon. </li>  Click the Settings tab. </li>  Check the Color Palette setting to see which mode your computer is running in. If your video card supports 256 colors, “256 Color” will appear in the Color Palette drop-down list. If 256 colors is not an option, you will need an updated video driver from the video card manufacturer. </li>  Click 256 Color in the Color Palette list, and then click Apply. </li>  Click Yes when prompted with the following message: You must restart your computer before the new setting will take effect. Do you want to restart your computer now? </li>  Restart Money after your computer restarts. </li></ol>

= Additional query words: w_money 6.0 7.0 hat display video =

Keywords : kbdisplay kbdta Version : WINDOWS:98,99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.