Microsoft KB Archive/326935

= Some Windows 2000 Kernel Hotfixes May Cause a Conflict with SP3 for Windows 2000: 1 of 2 =

Article ID: 326935

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q326935



SYMPTOMS
If you install a post-Service Pack 3 (SP3) version of any of the Windows 2000 hotfixes that are listed in the &quot;More Information&quot; section of this article on a computer on which SP3 for Windows 2000 is installed, or if you install SP3 for Windows 2000 on a computer on which these post-SP3 hotfixes are installed, you may experience either of the following symptoms:
 * You lose some of the functionality of SP3 for Windows 2000.

-or-


 * You lose the functionality of the post-SP3 hotfix.

This issue does not affect any Windows 2000 hotfixes available at the Microsoft Download Center or through Windows Update, including Windows 2000 security hotfixes. This issue affects only a small number of fixes that were made available only to users who called Microsoft Product Support Services between July 23, 2002 and August 8, 2002. These hotfixes are listed in the &quot;Resolution&quot; and &quot;More Information&quot; sections of this article.



CAUSE
This behavior occurs because post-SP3 versions of the hotfixes may not include the latest updates and fixes that are compatible with the installation of SP3 for Windows 2000.



RESOLUTION
The post-SP3 versions of the Windows 2000 hotfixes that are listed in the &quot;More Information&quot; section of this article have been repackaged and are now compatible with SP3 for Windows 2000. A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The following post-SP3 hotfixes cause the behavior described in the &quot;Symptoms&quot; section of this article:

302510 Stop 0x0000001e Error Message in Win32k.sys When Users Log Off Terminal Server

318365 Cannot Print a Large Paper Size at High Resolution

319965 Damaged Font Causes STOP 0x00000050 Error Message in the Win32k.sys File in Windows 2000

320667 Error Message on a Blue Screen During a Screen Refresh that Uses GDI Halftoning in Windows 2000

321343 The Computer Hangs If You Call LockWorkstation While a Screen Saver Is Running

321781 STOP A in nt!KiAttachProcess+0x12 from win32k!PDEVOBJ::UnloadFontFile in Windows 2000

322913 WM_TIMER Messages May Stop Being Delivered to Programs in Windows 2000

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

309601 Some Windows 2000 Hotfixes May Cause a Conflict with Service Pack 3 (SP3) for Windows 2000

For additional information about the installation of Windows 2000 Kernel hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

326800 The Installation of Windows 2000 Kernel Hotfix Causes a Conflict with SP3 for Windows 2000: 2 of 2

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with Only One Reboot

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbhotfixserver KB326935

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