Microsoft KB Archive/122548

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WD: "Cannot Print" Error When You Click Print on the File Menu

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Q122548

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The information in this article applies to:


 * Microsoft Word for the Macintosh, versions 5.1, 6.0, 6.0.1

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SYMPTOMS
If your LaserWriter 8 Preferences file is deleted or missing when you click Print on the File menu in Word for the Macintosh, one of the error messages listed in the following table will be displayed.

  Version        Error Message                 Notes --

Word 6.0      Word cannot print. Please    If you switch to the select a printer from the    Chooser without quitting Chooser. Word and select a                                               printer, you will still not be able to print from Word.

Also, the Page Setup command on the File menu is unavailable when your LaserWriter 8 Preferences file is missing.

Word 5.1      The Laserwriter 8.0           This error also occurs if                  preferences file may be       you choose Page Setup missing or damaged. from the File menu.

Please go to the Chooser and re-select your printer.

WORKAROUND
To work around this problem, follow the appropriate procedure for your version of Word.

Word 6.0
Quit Word, switch to the Chooser, select a printer, and then restart Word. The Page Setup and Print commands should now be available on the File menu, and the error message should no longer occur.

Word 5.1
Switch to the Chooser and reselect the printer. Return to Word, where you should now be able to print without further problems.

STATUS
Microsoft has confirmed this to be a problem in the above versionts of Word for the Macintosh. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prefs

Keywords : kbprint macword macword5

Issue type :

Technology :