Microsoft KB Archive/938392

= A default value is not populated in a picklist field when you create a follow-up activity in Microsoft Dynamics CRM 3.0 =

Article ID: 938392

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0:
 * You add a custom picklist field to an entity. For example, you add a custom picklist field to a Phone Call entity.
 * You set a default value for this field.
 * Then, you use Form Assistant to create a follow-up activity for an entity record. The follow-up activity type is the entity to which you added the custom picklist field. For example, you create a follow-up Phone Call activity for a Contact record.

In this scenario, the default value is not populated in the picklist field in the follow-up activity that you created. For example, the picklist field in the Phone Call activity for the Contact record is empty.

This problem occurs if you use one of the following activity types to create a follow-up activity for an entity record:
 * Task
 * Fax
 * Phone Call
 * E-mail
 * Letter
 * Appointment
 * Service Activity
 * Campaign Response

Note This problem occurs for all the picklist fields except for the Priority picklist field.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the following programs:
 * Microsoft Dynamics CRM 3.0 server
 * The Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook or the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Update

After you install this hotfix, delete the temporary Internet files in Windows Internet Explorer. To do this, follow these steps:
 * 1) Start Internet Explorer.
 * 2) Click Tools, and then click Internet Options.
 * 3) Use one of the following methods, depending on the version of Internet Explorer that you use:
 * 4) * In Windows Internet Explorer 7, click Delete in the Browsing history area, and then click Delete files in the Temporary Internet Files area. Then, click Yes.
 * 5) * In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.

Prerequisites
You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB938392$\Spuninst folder.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm activity Follow up Form assistant Default value

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB938392

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