Microsoft KB Archive/117256

Bookshelf: GP Fault When Printing Complex Article to DeskJet PSS ID Number: Q117256 Article last modified on 11-21-1994 PSS database name: HOMEMM

1994 WINDOWS

= SYMPTOMS =

If you print a complex article from Bookshelf or Encarta to a Hewlett- Packard (HP) DeskJet using version 4.0 or 4.1 of the printer driver, a general protection (GP) fault may be generated.

= CAUSE =

This problem has been found to occur with the HP DeskJet 550C and 520C printer drivers when the Automatic Printout option is selected. This problem can also occur when using the 4.0 driver using the HP DeskJet 500C. This problem seems to only occur with articles that contain both text and graphics, particularly if the graphic is large or complex. This problem also only occurs if the Automatic Printout setting is selected. If this option is not selected, the article prints without error. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

= RESOLUTION =

To avoid this problem, choose any Printout option other than Automatic. To set your Printout options, follow these steps: 1. From the Main group in Program Manager, choose Control Panel. 2. Choose the Printers section of the control panel. 3. Select the Hewlett-Packard DeskJet 550C or 520C printer driver, and choose Setup. 4. In the Printout area at the top of the dialog box, select any Printout option other than Automatic. 5. Choose OK and close the Printers control panel. This problem does not occur with the other Printout settings (Black Text, Color Graphics, Color Photo, and Grayscale).

KBCategory: kbprint kbprb KBSubcategory: Additional reference words: 1994 multi media multimedia multi-media bs book shelf quick gpf shaded shading scaled scaling print out

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================================================================ Copyright Microsoft Corporation 1994.