Microsoft KB Archive/945025

= You cannot configure wireless synchronization in the Zune software when you try to configure your Zune device to wirelessly synchronize with your collection =

Article ID: 945025

Article Last Modified on 12/19/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 80GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune software

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SYMPTOMS
When you try to configure your Zune device to wirelessly synchronize with your collection in the Zune software, you may experience one or more of the following symptoms:  You cannot configure wireless synchronization in the Zune software. You receive an error message on the Zune device that resembles the following:

Looking for network





CAUSE
This problem may occur because of the configuration on the router. For example, this issue can occur because of the type of network authentication or encryption that is used by the router.



THINGS TO TRY
To troubleshoot this issue, follow these steps:  Update the Zune software that is installed on the computer. To do this, start the Zune software, click software, click settings, click General, and then click Check for Updates. Update the Zune device to match the current device software. To do this, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current device software version.

For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update your Zune device

 Verify that the router has been tested to work with Zune devices. To view a list of routers that are known to be compatible with Zune devices, visit the following Zune Web site:

http://www.zune.net/en-us/support/usersguide/musicvideospictures/routers.htm

Note If the router is not on the list of compatible routers, you still may be able to wirelessly synchronize your Zune device. To continue troubleshooting this problem, go to step 4.

 If you can configure wireless synchronization in the Zune software, try again to wirelessly synchronize the Zune device. If there are several networks available, the Zune device may find the network on the second try.</li> Restart the Zune device. To restart the Zune device, set the Hold switch to the unlocked position, and then press and hold the Back button as you press the top of the Zune pad. Release the button when the Zune device begins to restart.</li> Sync only one Zune device at a time. If you already have a Zune connected to the software, any other Zune that you try to connect will not be detected. Disconnect the other Zune devices, and then try again to sync.</li> Position the wireless router or access point in a central location. If the router or access point is against an outside wall, the wireless signal may be weak on the opposite side of the building.</li> Verify the security key for the network, and then enter the security key again. Some routers let you create a simple network security key for ease of use. For example, you may be able to use the name of a pet as the network security key. If the router uses WEP authentication, you must provide a 10-digit hexadecimal key, a 26-digit hexadecimal key, a 5-character ASCII key, or a 13-character ASCII key. If the router uses WPA or WPA2 authentication, you must enter the correct-length alphanumeric security key. For information about router configuration and network security keys, see the manufacturer documentation for the router.</li> Verify that the network is broadcasting a service set identifier (SSID).</li> Verify that the authentication schema for the wireless network is supported. For example, networks that use 802.1X certificate-based security are not supported. Networks that use 802.1X certificate-based security are typically found in hotels, in cafes, and in other &quot;hot spots.&quot;

Additionally, the Zune 30GB does not support WPA2-PSK networks. Therefore, if the router on the network is configured to use a WPA authentication scheme, WPA2-PSK networks will not appear on the Zune 30GB when you click Show Advanced Settings for wireless synchronization.

Note If you reconfigure the network to use a different authentication scheme, remember to reconfigure any devices that use the network. For example, you must reconfigure a laptop that currently connects to the network.

</li> If the router is configured to accept only clients that have specified media access control (MAC) addresses, you must add the MAC address of the Zune device to the list of clients on the router. To determine the MAC address of the Zune device, select settings, select wireless, and then select information.</li> A Zune device assumes that a WEP-based network uses open system authentication. Therefore, if the WEP-based network uses shared key encryption, you must manually select the network type. To manually select shared key encryption in the Zune software, follow these steps: <ol style="list-style-type: lower-alpha;"> Start the Zune software.</li> Click Settings, click device, and then click WIRELESS SYNC.</li> Click Configure Wireless Sync Now, and then click Show Advanced Settings.</li> Under Network Type, click to select the Shared Authentication Using WEP Key check box, and then type the network key.</li></ol> </li> The router may store as many as four security keys for a WEP-based authentication schema. These keys are known as a key index. Zune devices support only key index 1. Therefore, you must configure the router so that key index 1 is the active security key. For information about how to configure key index 1 as the active security key, see the documentation for the router.</li> Networks that use WPA2 authentication can encrypt data by using TKIP encryption, AES encryption, or TKIP+AES encryption. Zune devices do not support TKIP+AES encryption. Therefore, make sure that the router is not configured to use TKIP+AES encryption. For information about how to configure encryption for the router, see the documentation for the router.

To manually configure a Zune device to use TKIP encryption or AES encryption, follow these steps: <ol style="list-style-type: lower-alpha;"> Start the Zune software.</li> <li>Click Settings, click device, and then click WIRELESS SYNC.</li> <li>Click Configure Wireless Sync Now, and then click Show Advanced Settings.</li> <li>Under Network Type, click to select the WPA2 using AES check box or the WPA2 using TKIP check box, and then type the network key.</li></ol> </li> <li>Many wireless routers and wireless access points support AP isolation. AP isolation lets each wireless client create a virtual network. A Zune device may be unable to connect to a computer if this feature is enabled on the router. For more information, see the documentation for the router.</li> <li>On a computer that is running Windows Vista, verify that the SSDP Discovery service and the UPnP Device Host service are running. To do this, follow these steps.

Note The Zune Wireless Sync feature depends on the SSDP Discovery service and on the UPnP Device Host service.

<ol style="list-style-type: lower-alpha;"> <li>Click Start, type services in the Start Search box, and then select Services in the Programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.</li> <li>Under Name, locate the SSDP Discovery service. Verify that the Startup type is set to Automatic. Additionally, verify that the Service status is set to Started.

Note If the Startup type is not set to Automatic, right-click SSDP Discovery, and then click Properties. In the Startup type box, click Automatic, click Start, and then click OK.

</li> <li>Under Name, locate the UPnP Device Host service. Verify that the Startup type is set to Automatic. Additionally, verify that the Service status is set to Started.

Note If the Startup type is not set to Automatic, right-click UPnP Device Host, and then click Properties. In the Startup type box, click Automatic, click Start, and then click OK.

</li> <li>On the File menu, click Exit to close the Services window.</li></ol> </li></ol>

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MORE INFORMATION
For more information about how to troubleshoot problems that occur when you try to use the Wireless Sync feature, click the following article number to view the article in the Microsoft Knowledge Base:

945023 How to troubleshoot problems that may occur when you try to wirelessly synchronize a Zune device

For more information about the Zune Wireless Sync feature, visit the following Zune Web site:

http://www.zune.net/wireless

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB945025

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