Microsoft KB Archive/320335

= WD2000: No &quot;Basic Options&quot; Dialog Box When You Insert a CGM File =

Article ID: 320335

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q320335



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you insert a Computer Graphics Metafile (CGM) file into a Word 2000 document, the Basic Options dialog box does not appear. This occurs even after you run the EditConversionOptions macro from the Support9.dot file to set the ShowOptionsDialog setting to Yes.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Size       File name --  26-Jun-2002  11:25   4,040,860  Mso9_admin.msp 26-Jun-2002 06:37   1,930,636  Mso9.msp 26-Jun-2002 23:16       5,179  Readme.txt After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version         Size       File name 24-Jun-2002 03:07  9.0.0.6620      5,599,281  Mso9.dll After you apply the fix, you must add registry keys to the registry to activate the fix. Follow these steps to add the registry keys. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Follow these steps, and then quit Registry Editor:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following key in the registry:

 

 On the Edit menu, point to New, and then click DWORD value. Type EnableCGMShowOptionsDlgUserSetting, and then press ENTER. On the Edit menu, click Modify.</li> Type 00000001, and then click OK.</li></ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kboffice2000presp3fix kbhotfixserver KB320335

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