Microsoft KB Archive/307818

= OFF: Error Message When You Click a Hyperlink in an Office Document =

Article ID: 307818

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Word 2002 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Publisher 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q307818



SYMPTOMS
When you click a hyperlink in a Microsoft Office document in an Office program, you may receive an error message similar to the following:

This operation has been canceled due to restrictions on this computer. Please contact your system administrator.



CAUSE
This behavior can occur when both of the following conditions are true:  You installed one of the following programs: Office XP or Microsoft Internet Explorer 5.5 SP-1.

-and- The following registry key does not exist:

HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command





RESOLUTION
To resolve this behavior, follow these steps:
 * 1) Start Microsoft Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) On the Programs tab, click Reset Web Settings.
 * 4) Click to clear the Also reset my home page check box.
 * 5) Click Yes.
 * 6) Restart the computer.

When you reset the Web settings, the missing registry key is restored.

Additional query words: prb OFFXP

Keywords: kbprb KB307818

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