Microsoft KB Archive/306980

= Error Message: Cannot Display Objects from This Location Because of the Following Error: The Server Is Not Operational =

Article ID: 306980

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q306980



SYMPTOMS
When you choose a trusted Windows 2000-based domain to gain access to the user list across an external trust, you may receive the following error message:

Cannot display objects from this location because of the following error:

The server is not operational.



CAUSE
This error message can occur if no SRV records are registered in Domain Name System (DNS) on the trusting domain for domain controllers that are located in the trusted domain.



RESOLUTION
To resolve this issue:  Add a standard secondary forward lookup zone on the DNS server in the trusting domain:  Start the DNS snap-in, expand the server, right-click Forward Lookup Zones, and then click New Zone. Click Next, click Standard secondary, and then click Next. Type the name of the trusted domain, and then click Next. Choose to create a new file named .dns, and then click Next. Click Finish.</li></ol> </li> Configure the DNS server in the trusted domain to perform zone transfers with the DNS server in the trusting domain: <ol style="list-style-type: lower-alpha;"> Start the DNS snap-in, expand the server, and then open the properties of the trusted domain's forward lookup zone. Click the Zone Transfers tab.</li> Select the Allow zone transfers check box.</li> Click Only to the following servers, type the IP address of the trusting domain's DNS server, and then click OK.</li></ol> </li> On the DNS server in the trusting domain, start the DNS snap-in, expand the server, and then expand Forward Lookup Zones.</li> Right-click the secondary zone, and then click Transfer from master.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: trust forest ntlm

Keywords: kberrmsg kbprb KB306980

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