Microsoft KB Archive/330318

= Setup Stops Responding (Hangs) When You Update Windows XP Tablet PC Edition to Windows XP Service Pack 1 =

PSS ID Number: 330318

Article Last Modified on 11/14/2003

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The information in this article applies to:


 * Microsoft Windows XP Tablet PC Edition

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This article was previously published under Q330318



SYMPTOMS
When you install Microsoft Windows XP Service Pack 1 (SP1) on your Windows XP Tablet PC Edition-based Tablet PC, Setup may stop responding (hang).



CAUSE
This problem may occur if the Compatibility Configuration feature in the Regional and Languages Options tool of Control Panel is turned on. This feature is turned on if the Extend support of advanced text services to all programs check box on the Advanced tab of the Text Services and Input Languages dialog box is selected.



RESOLUTION
Note Windows XP Tablet PC Edition includes Windows XP Service Pack 1 as part of the base operating system installation. Because of this, you do not have to install Windows XP Service Pack 1 on a computer that is running Windows XP Tablet PC Edition. A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  19-Dec-2002  22:42                    203,902  Wapphelp.sdb 19-Dec-2002 22:42                    435,528  Wapph_sp.sdb 19-Dec-2002 22:42                     79,018  Wapps.chm 19-Dec-2002 22:42                    184,524  Wapps_sp.chm 19-Dec-2002 22:42                      8,514  Wdrvmain.sdb 19-Dec-2002 22:42                    182,198  Wmsimain.sdb 19-Dec-2002 22:42                  1,086,000  Wsysmain.sdb



WORKAROUND
To work around this problem, turn off the Compatibility Configuration feature. To do so, follow these steps:
 * 1) Tap Start, and then tap Control Panel.
 * 2) Tap Date, Time, Language, and Regional Options, and then tap Regional and Language Options.
 * 3) Tap the Languages tab, tap Details, and then tap the Advanced tab.
 * 4) Under Compatibility Configuration, tap to clear the Extend support of advanced text services to all programs check box, and then tapOK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional informationabout Windows XP Tablet PC Edition, click the following article number to view the article in the Microsoft Knowledge Base:

327160 Windows XP Tablet PC Edition Frequently Asked Questions

Keywords: kbbug kbfix kbWinXPpreSP2fix KB330318

Technology: kbWinXPSearch kbWinXPTabPC

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