Microsoft KB Archive/909906

= A print job is deleted without being printed on a computer that is running Windows Server 2003 with Service Pack 1 =

Article ID: 909906

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition</li></ul> </li> Microsoft Windows Server 2003, Enterprise x64 Edition</li> Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

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SYMPTOMS
On a computer that is running Microsoft Windows Server 2003 with Service Pack 1 (SP1), you use an application that prints by using a service that calls the ImpersonateLoggedOnUser function. For example, you use the eTrust Antivirus Alert Manager from Computer Associates to print trouble ticket items. After you do this, you see the print job spool in the print monitor. However, the print job has no size entry and is deleted without being printed. Additionally, the following error message may be logged in the Application event log on the print server: Event Type: Information

Event Source: Print

Event Category: None

Event ID: 13

Description: Document,   owned by   was deleted on.

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CAUSE
This problem occurs because a change was made to the spooler process in Windows Server 2003 SP1. When an application submits print jobs by calling the ImpersonateLoggedOnUser function, the application may not have access to duplicate handles. Duplicate handles are required by the Print Spooler service.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
There are no prerequisites.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Service 2003 with SP1, x86-based versions
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbqfe kbhotfixserver kbwinserv2003sp2fix KB909906

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