Microsoft KB Archive/822743

= Device manager may stop responding when you uninstall a network adaptor in Windows Server 2003 =

Article ID: 822743

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

-





SYMPTOMS
When you uninstall a network adaptor in Microsoft Windows Server 2003, Device Manager may stop responding. Soon after Device Manager stops responding, the mmc.exe process consumes all CPU resources.

If you use a program such as Intel PROSet to uninstall a network adaptor, the process that removes the adaptor uses all CPU resources.

You may experience these symptoms after you uninstall and reinstall a network adaptor several times.



RESOLUTION
To resolve this problem, apply the following hotfix. Then, uninstall and reinstall all network adaptors. After you apply the hotfix, you may experience this problem the first time that you uninstall a network adaptor. However, the problem will not occur the next time that you remove the same network adaptor.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
  Date         Time   Version           Size  File name 13-Jun-2003 07:03  5.2.3790.56    743,424  Netcfgx.dll

Windows Server 2003, 64-bit versions
  Date         Time   Version           Size  File name   Platform 13-Jun-2003 06:53  5.2.3790.56  2,035,200  Netcfgx.dll    IA-64 13-Jun-2003 07:03  5.2.3790.56    743,424  Wnetcfgx.dll     x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB822743

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.