Microsoft KB Archive/907536

= Xbox 360: One red light flashes on the Ring of Light and you receive an error message =

Article ID: 907536

Article Last Modified on 4/26/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
You see the lower-right quadrant of the Ring of Light flash red on the front of the Xbox 360 console. You receive the following Error Message in multiple languages:

System Error. Contact Xbox Customer Support.

If one red light flashes and you do not receive an error message, this may indicate a different problem. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

907535 Xbox 360: One red light flashes on the Ring of Light



CAUSE
This behavior occurs when the Xbox 360 console experiences a hardware failure.



THINGS TO TRY
 Turn off the console, disconnect and reconnect all cables, then turn the console back again. If an Xbox Hard Disk Drive is attached to the console, turn off the console, and then remove the Hard Disk. Turn on the console and test for the error. If the error does not reoccur, turn off the console and reattach the Hard Disk. Alternate testing with the hard drive connected and removed to see if the error occurs only while the hard drive is attached. For more information if the on-screen alpha-numeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base:

917874 Xbox 360: One red light flashes on the Ring of Light, and you receive error E67

 If an Xbox Memory Unit (MU) is plugged in to the console, turn off the console, and then remove the Memory Unit. Turn on the console again and test for the error. If the error does not reoccur, turn off the console and reinsert the MU. Alternate testing with the MU inserted and removed to see if the error occurs only while the MU is inserted. If you continue to experience this behavior, contact Xbox Customer Service.

Note If the agent cannot help you resolve this issue, you must return the console to Microsoft for repair.



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