Microsoft KB Archive/239918

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NDIS_STATUS_RESET_END Message May Not Be Processed Correctly

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Q239918

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you are using an IBM Token Ring PCI "Wake-on-LAN" network adapter, the Data Link Control protocol (DLC) may receive an Adapter Reset message from Ndis.vxd and log Reset_Start in the DLCTRC log file. However, once the reset occurs, DLC cannot reestablish a binding to the adapter driver, and all DLC traffic stops from the computer. Once DLC traffic stops, all DLC programs may time out. Other protocols, including TCP/IP, NetBEUI, and IPX continue to function on the network as normal, and resource connections can still be established. The computer must be rebooted to cause DLC32 to function again.

CAUSE
Event processing within the DLC protocol can become deadlocked because of a timing issue with NDIS_STATUS_RESET_START and NDIS_STATUS_RESET_END messages. Long delays between the receipt of the NDIS_STATUS_RESET_START and NDIS_STATUS_RESET_END messages cause the event queue within DLC to stop processing messages.

RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date      Time      Version     Size     File name   Platform ---  7/14/99   5:05:59pm 4.10.1999   237,474  Dlc.vxd     Windows 95

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
There is also an updated driver from IBM that in conjunction with this fix allows this particular network adapter to function properly. This new driver is written to the NDIS 4.0 specification.

Additional query words: hang w95qfe

Keywords : kbnetwork win95

Issue type : kbprb

Technology : kbWin95search kbWin95