Microsoft KB Archive/910652

= Error message when you try to install Windows Live OneCare: &quot;Windows Live OneCare is already installed&quot; =

Article ID: 910652

Article Last Modified on 9/10/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to install Microsoft Windows Live OneCare, you may receive the following error message:

Windows Live OneCare is already installed.

Additionally, this error prevents you from successfully completing the installation.



CAUSE
This issue occurs because only one copy of OneCare can be installed on your computer at a time.



WORKAROUND
To work around this issue, verify that all copies of Windows Live OneCare have been uninstalled from the system before attempting to reinstall. To do this, follow these steps:
 * 1) Click Start, click Control Panel, and then double-click Add or Remove Programs.
 * 2) Locate Windows Live OneCare, click Remove, click Yes if you are prompted to confirm remove.
 * 3) Make sure that you have removed any versions of OneCare.
 * 4) Reinstall Windows Live OneCare.

Keywords: kbtshoot kbmsnpartnerportal kbexpertisebeginner kbmsnqwestportal KB910652

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