Microsoft KB Archive/231930

= Non-US Locales Cause Index Server Queries to Not Work =

Article ID: 231930

Article Last Modified on 9/4/2007

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APPLIES TO


 * Microsoft Windows NT 4.0
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Index Server 2.0
 * Microsoft Data Access Components 2.1

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This article was previously published under Q231930



SYMPTOMS
When you run a search, Index Server may return the following error message:

Microsoft OLE DB Service Components error '80040e21'

Errors occurred



Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://support.microsoft.com/default.aspx?pr=ntw40 -or-


 * 152734 how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



WORKAROUND
To work around this problem, add a LCID (Locale Identifier) to the connection string.

For example: cn.ConnectionString = "PROVIDER=msidxs;Locale Identifier=1033" //US English cn.ConnectionString = "PROVIDER=msidxs;Locale Identifier=1024" //Neutral



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.



MORE INFORMATION
This is only a problem when your locale in the Control Panel Regional Settings tool is set to a non-US setting (such as English (Australian)).

Also, this is a know problem in the OLE DB provider for Index Server, Msidxs.dll.

Additional query words: 4.00 OLE DB MDAC ADO

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB231930

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