Microsoft KB Archive/893624

= When you try to send a message in Entourage that exceeds the size limit in Global Settings, the e-mail message remains in the Outbox, and the transaction log files grow in Exchange 2000 Server =

Article ID: 893624

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
In Microsoft Entourage, when you try to send an e-mail message that exceeds the size limit that is configured in the Global Settings feature in Microsoft Exchange 2000 Server, you may experience the following symptoms:  You receive the following error message when you try to send the e-mail message:

An unknown error (-18493) has occurred. Your mailbox has exceeded the size limit. Account name: &quot;Your_Username&quot;.

 The e-mail message remains in the Outbox. The transaction log files on the computer that is running Exchange 2000 may quickly grow until the unsent message is deleted from the Outbox.



CAUSE
This problem may occur if the value of the Outgoing message size setting for the user mailbox is larger than the value of the Outgoing message size setting that is configured in the Message Delivery Properties dialog box in Global Settings.

Note To view the Outgoing message size setting, double-click Global Settings in Exchange System Manager, right-click Message Delivery, and then click Properties.



RESOLUTION
Note If your organization includes front-end servers and back-end servers, install this hotfix on the front-end servers first.

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Because of file dependencies, this software update requires both the following packages to be installed:  Microsoft Exchange 2000 Server Service Pack 3 (SP3)

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

 The August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

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Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the following services automatically stop and then restart when you install this hotfix:
 * The Microsoft Exchange Information Store service
 * The World Wide Web Publishing service
 * The Simple Mail Transfer Protocol (SMTP) service
 * The Microsoft Exchange routing engine
 * IIS Admin Service

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version      Size      File name --  18-Jul-2005  08:02  6.0.6617.79  2,179,072 Exoledb.dll 16-Jul-2005 06:42  6.0.6617.79  2,342,912 Mdbmsg.dll 18-Jul-2005 22:34  6.0.6617.79  4,710,400 Store.exe

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WORKAROUND
To work around this problem, click to clear the Send and Receive All check box in Entourage. To do this, follow these steps:
 * 1) On the Tools menu in Entourage, click Schedules.
 * 2) Click to clear the Send and Receive All check box.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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