Microsoft KB Archive/250766

= Help Does Not Appear in Certificate Manager =

PSS ID Number: 250766

Article Last Modified on 12/17/2003

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The information in this article applies to:


 * Microsoft Internet Explorer 5.01 for Windows NT 4.0
 * Microsoft Internet Explorer 5.0 for Windows NT 4.0
 * Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
 * Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 2
 * Microsoft Internet Explorer 4.0 for Windows NT 4.0
 * the operating system: Microsoft Windows NT 4.0 SP3
 * the operating system: Microsoft Windows NT 4.0 SP4

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This article was previously published under Q250766



SYMPTOMS
When you try to access Help on the Certificate Manager tab in the Internet Options dialog box, you may receive the following error message:

There is no help for each this item.



CAUSE
This behavior may occur when you upgrade from Windows NT 4.0 Service Pack 3 (SP3) to Windows NT 4.0 Service Pack 4 (SP4) with Internet Explorer 4.01 Service Pack 1 (SP1). This occurs because when you install Internet Explorer 4.01, the Help file (Secauth.hlp) is installed over the Help file that was installed with Windows NT 4.0 SP4. If you install Internet Explorer 5, the Help file is not upgraded because it detects that Windows NT 4.0 SP4 is current.



RESOLUTION
To resolve this problem, install Windows NT 4.0 Service Pack 5 (SP5), and then verify that Internet Explorer 5 is completely installed.

To download Windows NT 4.0 SP5, view the following Microsoft Web site:

http://www.microsoft.com/ntworkstation/downloads/default.asp



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To work around this behavior, reapply Windows NT 4.0 SP4 so that the Help file is updated again.

To download Windows NT 4.0 SP4, view the following Microsoft Web site:

http://www.microsoft.com/ntworkstation/downloads/default.asp

Keywords: kberrmsg kbprb KB250766

Technology: kbIE400WinNT400 kbIE401WinNT400 kbIE401WinNT400SP1 kbIE401WinNT400SP2 kbIE500Search kbIE500WinNT400 kbIE501WinNT400 kbIENT400Search kbIEsearch kbOSWinNT400SP3 kbOSWinNT400SP4 kbOSWinNTSearch kbOSWinSearch

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