Microsoft KB Archive/268063

= Works 2000: Problems Using Task Launcher or Online Help =

Article ID: 268063

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Works 2000 Standard Edition
 * Microsoft Works Suite 2000
 * Microsoft Works 6.0
 * Microsoft Works Suite 2001
 * Microsoft Works Suite 2002

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This article was previously published under Q268063



SYMPTOMS
When you use Microsoft Works, you may experience one or both of the following symptoms:
 * When you click a task in Works Task Launcher, the mouse pointer changes from an arrow to an hourglass, but the task does not start.
 * When you click a topic in the online Help window, the mouse pointer changes from an arrow to an hourglass, but the Help topic does not open.



CAUSE
This issue may occur if your installation of Microsoft Internet Explorer is damaged.



RESOLUTION
To resolve this issue, download the latest version of Internet Explorer. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/ie

Additional query words: w_works works2k cursor busy working

Keywords: kbenv kbprb kbsetup KB268063

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