Microsoft KB Archive/920652

= Windows XP-based clients may not always obtain automatic updates from the Windows Server Update Services server =

Article ID: 920652

Article Last Modified on 6/21/2007

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APPLIES TO


 * Microsoft Software Update Services 1.0
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
Microsoft Windows XP-based clients may not always obtain automatic updates from the Microsoft Windows Server Update Services server. Additionally, the WindowsUpdate.log file may contain entries that resemble the following: 2005-07-18 16:50:41-0400 840 26b4 WUAutoUpdateAtShutdown failed, hr=8024002B

2005-07-18 16:50:48-0400 1340 540 Service received SERVICE_CONTROL_SHUTDOWN control

2005-07-18 16:50:48-0400 1340 274c Exiting Service Main

2005-07-18 16:50:49-0400 1340 274c WUAUENG ServiceMain exits. Exit code is 0x240001

2005-07-18 16:51:56-0400 1348 31c Service Main starts

2005-07-18 16:51:56-0400 1348 31c Using BatchFlushAge = 20834.

2005-07-18 16:51:56-0400 1348 31c Using SamplingValue = 503. 2005-07-18 16:51:56-0400 1348 31c Successfully loaded event namespace dictionary.

2005-07-18 16:51:56-0400 1348 31c Successfully loaded client event namespace descriptor.

2005-07-18 16:51:56-0400 1348 31c Successfully initialized local event logger. Events will be logged at C:\WINDOWS\SoftwareDistribution\ReportingEvents.log.

2005-07-18 16:51:56-0400 1348 31c Successfully initialized NT event logger.

2005-07-18 16:51:56-0400 1348 31c Successfully initialized event uploader 0.

2005-07-18 16:51:56-0400 1348 31c Successfully initialized event uploader 1.

2005-07-18 16:51:56-0400 1348 31c WU client with version 5.4.3790.2180 successfully initialized

2005-07-18 16:51:56-0400 1348 31c Service status is now SERVICE_RUNNING

2005-07-18 16:52:13-0400 1348 548 Service received logon notification

2005-07-18 16:52:41-0400 1348 31c start delayed initialization of WU client

2005-07-18 16:52:51-0400 2892 b50 Trying to make out of proc datastore active

2005-07-18 16:53:00-0400 2892 b50 Out of proc datastore is now active

2005-07-18 16:53:00-0400 1348 31c Client Call Recorder finished delayed initialization

2005-07-18 16:53:00-0400 1348 31c Setting next AU detection timeout to

2005-07-18 20:53:00 2005-07-18 16:53:00-0400 1348 31c Launching Legacy AU client



CAUSE
This problem occurs if the following registry entries are corrupted or are not valid:

The registry entries may become corrupted on the client if Microsoft Software Update Services (SUS) is migrated to Microsoft Windows Server Update Services (WSUS.

Note If these values are not present, a v5 client usually updates from the WSUS site instead of from the SUS site.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\AutoUpdate

 Modify the existing registry entries, or add new registry entries, to match the entries in the following table.  On the File menu, click Exit. Restart the computer.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

902093 How to read the Windowsupdate.log file

Keywords: kbwindowsupdatev5 kbclient kbwindowsupdate kbtshoot kbprb KB920652

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