Microsoft KB Archive/181548

= Event ID 4119 and 4311 After Removal of Remote Access Service =

Article ID: 181548

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q181548



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.



SYMPTOMS
After uninstalling the Remote Access Service (RAS) and then restarting your computer running Windows NT, Event Viewer may log one or more of the following events in the System log:

  Event ID   : 4119 Source    : TCP/IP Description: IP could not open registry key for NdiswanX.

-or-

  Event ID   : 4311 Source    : NetBT Description: Initialization failed because the driver device could not be created.



CAUSE
Some of the registry keys associated with RAS were not correctly removed when RAS was uninstalled.



RESOLUTION
To resolve this issue, manually remove all Ndiswan keys from the registry using the following procedure:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.


 * 1) Start Registry Editor (Regedt32.exe or Regedit.exe).
 * 2) Go to the following subkey:


 * 1) Delete all the Ndiswan keys.
 * 2) Close Registry Editor and restart your computer.

Keywords: kberrmsg kbprb KB181548

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