Microsoft KB Archive/937407

= Xbox 360: Error message when you sign in to Windows Live Messenger by using an Xbox 360: &quot;Xbox Live Messenger is not available from a Windows Live Child Account&quot; =

Article ID: 937407

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox Live

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SYMPTOMS
When you try to sign in to Windows Live Messenger by using an Xbox 360 console, you receive the following error message:

Xbox Live Messenger is not available from a Windows Live Child Account.



CAUSE
This behavior occurs if you have an Xbox LIVE Messenger child account.



THINGS TO TRY
 There currently is no workaround for this behavior. However, for additional updates, visit the following Microsoft Web site:

http://www.xbox.com/en-US/support/systemuse/xbox360/livefeatures/messenger.htm

 If the child account owner has reached adult age, the account can be promoted to adult status.



If you have an Xbox Live Messenger child account
The Xbox Live Messenger team puts high value on child safety and is working on a solution to let users 13-years-old and older to safely use Messenger on Xbox 360. The solution must make sure that children not be contacted by unauthorized Messenger users, and must follow our Family Settings policies that give parents the ability to determine with whom their children can communicate. This is important work that requires the correct time and diligence. We will update the community when we have more information to share.

If you were previously on an Xbox Live Messenger child account but have now turned 18 years old
There is a very small group of Xbox Live Messenger members who first created their accounts when they were under the age of 18 but have now turned 18 years old. These members cannot currently access Messenger on Xbox 360. We will explore solutions that let these members use Messenger on their Xbox 360 and will update the community when we have more information to share.

Additional query words: Live xbAccount xbPassport xb360 xbLive ID 18th 18thbirthday

Keywords: kbexpertisebeginner kberrmsg kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxbox360ext kbxboxlivefeatures kbpubtypekc kbtshoot KB937407

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