Microsoft KB Archive/244021

= "The feature you are trying to use is on a CD-ROM or other removable disk that is not available" error message when you change the installation state in Office 2000 =

Article ID: 244021

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q244021



SYMPTOMS
When you use a feature that is set to Installed on First Use or you try to change the installation state of some features in the Microsoft Office 2000: Update Features dialog box, you may receive the following error message:

The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the ' ' disk and click OK.

In the preceding message,  is the name of the specific Office product that you are using.

When you insert your Office CD and click OK to the preceding message, you may receive the following error message:

Could not find ' '. Please try another location.



CAUSE
These error messages may appear if both of the following are true:
 * You are using the Academic Version of Office 2000 that was preinstalled on your computer by the manufacturer. -and-


 * You are using a computer manufactured by Dell Computer Corporation.

The version of Office 2000 that was preinstalled on your computer is different from the version on the CD you are using.



RESOLUTION
To resolve this issue, please contact Dell technical support, using the phone number provided with your computer system.

Dell confims this problem was resolved on all Dell computers that were shipped after October 1999.

Additional query words: OFF2000 1706

Keywords: kbtshoot kbsetup kberrmsg kbprb KB244021

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