Microsoft KB Archive/893240

= FIX: It takes a long time to send metering data when you use Windows Media Digital Rights Management in Windows Media Player 10 =

Article ID: 893240

Article Last Modified on 10/26/2007

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APPLIES TO


 * Windows Media Format 9.5 Software Development Kit
 * Microsoft Windows Media Player 10

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SYMPTOMS
When a user plays back content that uses Microsoft Windows Media Digital Rights Management (DRM), it takes a long time to send metering data to a Metering Aggregation Service.



CAUSE
The collection process that gathers this data does not efficiently generate a challenge request that contains this metering data.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Download information
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia10-KB893240-x86-ENU.exe package now.

For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size     File name --  21-Feb-2005  17:41  10.0.0.3903  504,320  Drmv2clt.dll



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This hotfix only applies to content providers who specifically provide a metering plug-in to their subscribers to collect tallies of the number of times that an operation is performed on a piece of content.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: WMDRM WMP

Keywords: kbfix kbqfe kbhotfixserver KB893240

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