Microsoft KB Archive/938766

= You receive an error message when you try to remove the Live Meeting 2005 console from the computer =

Article ID: 938766

Article Last Modified on 8/27/2007

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APPLIES TO


 * Microsoft Office Live Meeting

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SYMPTOMS
When you try to remove the Microsoft Office Live Meeting 2005 console from the computer by using the &quot;Add or Remove Programs&quot; item in Control Panel, you receive one of the following error messages:

The file < > is not a valid installation package for the product Microsoft Office Live Meeting 2005.

The feature you are trying to use is on a network resource that is unavailable.

Additionally, the removal process is unsuccessful.



CAUSE
This issue may occur if one of the following conditions is true:
 * The installation package for the Live Meeting 2005 console was damaged or corrupted.
 * The installation record for the Live Meeting 2005 console is missing from the computer.
 * The Live Meeting 2005 console was installed from a network resource that is no longer available.



RESOLUTION
To resolve this issue, follow these steps:  Run the Windows Installer CleanUp Utility (Msicuu2.exe). To do this, follow these steps:  Install the Windows Installer CleanUp Utility. For more information about how to obtain the Windows Installer CleanUp Utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

 Click Start, point to All Programs, and then click Windows Installer CleanUp. In the Installed Products list, click Microsoft Office Live Meeting 2005 [ ], and then click Remove.

Note In this step, the  placeholder specifies the version of the current Live Meeting 2005 console installation. Click OK when you are prompted, and then click Exit.

Note The Windows Installer CleanUp Utility does not remove folders and data files that are related to the product that you remove. However, the Windows Installer CleanUp Utility will remove all installation data and registry information about the product that you remove from the computer. If you accidentally remove an incorrect product, you must reinstall that product by using the original installation CD. Use caution to avoid removing necessary software.  After you remove the Live Meeting 2005 console, obtain the current version of the Live Meeting 2005 console. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=BA25749F-CA2F-451B-A20F-205896A79E60

</li> Install the current version of the Live Meeting 2005 console.</li> Test the Live Meeting 2005 console installation. To do this, visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=52354

</li></ol>

Additional query words: 1037, uninstall, console, lmconsole, manual, msi, fail, error

Keywords: kbexpertisebeginner kbtshoot KB938766

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