Microsoft KB Archive/833906

= DSAccess does not time out if you experience a delay when DSAccess queries Active Directory in Exchange Server 2003 =

Article ID: 833906

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

-





SYMPTOMS
If you experience a delay when Directory Service Access (DSAccess) queries Active Directory directory services in Microsoft Exchange Server 2003, DSAccess does not time out.



CAUSE
This problem occurs because the time-out value for DSAccess is incorrectly multiplied by one thousand. This behavior occurs when you use the ldap_set_option command to set the LDAP_OPT_SEND_TIMEOUT Lightweight Directory Access Protocol (LDAP) option. When the ldap_set_option command is called, the command value is in milliseconds. However, you expect the value to be in seconds.



Service pack information
To resolve this problem, obtain Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.    Date         Time   Version            Size    File name --  25-Nov-2003  13:07  6.5.6980.49       597,504  Dsaccess.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
The LDAP_OPT_SEND_TIMEOUT option is expected to set the limit on the number of seconds that the local LDAP client will wait while it tries to send data to a remote computer. If the send operation is not completed before the time-out period expires, the LDAP call will fail with an LDAP_TIMEOUT error code.

The default time-out value for DSAccess is 30 seconds. This value is incorrectly multiplied by one thousand. Therefore, the value is set to 30 thousand seconds. A value of 30 thousand seconds equals 8 hours and 20 minutes.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbexchdirectory kbqfe kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB833906

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.