Microsoft KB Archive/320131

= McAfee VirusScan 6.1 hangs the computer during a ScanDisk operation =

Article ID: 320131

Article Last Modified on 4/28/2004

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional Edition

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This article was previously published under Q320131



SYMPTOMS
When you run ScanDisk to scan your hard disk, your computer may stop responding (hang). This problem may occur if Network Associates McAfee VirusScan 6.1 is installed on your computer.

If you view the data that the error report contains, the following error signature information is listed:

App name   App version  Module name   Module version  Offset --- Virus Scan 6.1.0.0      Wbhook32.dll  0.0.0.0         00000000



WORKAROUND
To work around this issue, use either of the following methods:

Method 1
Modify the VirusScan scanning settings:
 * 1) Start VirusScan (click Start, click All Programs, click McAfee, and then click VirusScan).
 * 2) In the lower-left corner of the VirusScan window, click Pick a task.
 * 3) Click Change my VirusScan settings.
 * 4) Click Configure VShield background scanning.
 * 5) Click to clear the Enable Internet Filter check box.
 * 6) Click to clear the Enable Download and E-mail scanning check box.
 * 7) Click Apply Settings.
 * 8) Quit VirusScan.

Method 2
Contact Network Associates to inquire about a version of McAfee VirusScan that resolves this issue.



MORE INFORMATION
For more information about McAfee VirusScan, visit the following McAfee Web site:

http://www.mcafee-at-home.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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