Microsoft KB Archive/306035

= HMTL Mail Interface Service (HMI) Fails and Causes IIS to Access Violate =

Article ID: 306035

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Commercial Internet System 2.5

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This article was previously published under Q306035



SYMPTOMS
Under extreme load conditions, the HMTL Mail Interface (HMI) may fail and cause the IIS service to fail with an access violation. The IIS service stops and requires restarting.



CAUSE
Under such load conditions, memory fragmentation can cause the HMI Rendering Object (Renobj.dll) to cause this access violation.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time   Version         Size   File name 13-Aug-2001 15:22 8.0.402.0     264,464  Renobj.dll



STATUS
Microsoft has confirmed that this is a problem in Commercial Internet System 2.5.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB306035

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