Microsoft KB Archive/818357

= Xbox: The game disc is scratched or will not play =

Article ID: 818357

Article Last Modified on 4/25/2007

-

APPLIES TO


 * Microsoft Xbox
 * Microsoft Xbox
 * Microsoft Xbox Live
 * Microsoft Xbox Live Starter Kit

-



SYMPTOMS
Disc is scratched or does not work.



THINGS TO TRY
 If the game disc appears not to work, first assure the game disc is clean:  Hold disc by the edges without touching the surface with your fingers. Clean the disc with a soft cloth, lightly wiping from the center outwards. Do not use solvents or chemicals to clean the disc. Try to play the game again.  Press the power button once to turn off the Xbox console and press it again to restart.</li> Try other game discs in the Xbox console to confirm that the problem is only with the one disc. It is important to determine if the problem is with this one disc only (disc is the source of the problem), or if the problem is with multiple discs (hardware is the source of the problem).</li></ol>

Keywords: kbinfo kbtshoot kbxboxconsole kbpubtypekc kbxbgames kbxboxgames kbxboxamericasportal kbxboxpacrimportal kbxboxeuropeportal kbxboxext KB818357

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.