Microsoft KB Archive/198417

= Message "At Least One Service Failed..." After Running Sysprep =

Article ID: 198417

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q198417



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
After the mini-wizard has run on a system that was prepared for duplication by using the System Preparation Tool (Sysprep), the following message is displayed:

At least one service failed to start.

On closer inspection of the event viewer, the following event is posted:

  Event ID: 7000 Source: Service Control Manager Description: "The   Psysdup2 service failed to start due to the following error: The system   cannot find the file specified"



CAUSE
This problem occurs because one of the System Preparation tools is missing from the folder from which Sysprep.exe was run. When Sysprep is run, this file gets copied over to the %SystemRoot%\System32 subfolder and gets added to the list of services.

If the file does not exist in the source folder from which Sysprep was run, the service entry in HKEY_LOCAL_MACHINE\System\CurrentControlSet will still be added for Psysdup2.exe to start but will fail to start.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, re-expand the System Preparation tools from the source compact disc to the directory and make sure the Psysdup2.exe file exists. Then, rerun Sysprep.exe on the master system.

Psysdup2.exe is used after the user first logon request to change the Product ID of Office 97.

If Office 97 is not being used on the target systems and hard disks have already been duplicated, you can disable the service on each system by doing the following:  Start Registry Editor (Regedt32.exe) and locate the following registry subkey:

HKEY_LOCAL_MACHINE \system\currentControlSet\Services\Psysdup2

 Double click the Start: REG_DWORD: 0x2 value, which will bring up the DWORD Editor dialog box. Change the value from 2 to 4, and then click OK; this disables the service. Close Regedt32.exe and restart the system

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MORE INFORMATION
For more information on the System Preparation tools and other deployment information, please see the following Microsoft Web site:

http://www.microsoft.com/ntworkstation

Additional query words: Sysclone Sysprep Psysdup2.exe Psydup2.exe

Keywords: kbenv kberrmsg kbprb KB198417

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