Microsoft KB Archive/321587

= Windows 2000 may report the spool file size incorrectly when the printer spool file is larger than 4 gigabytes =

Article ID: 321587

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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This article was previously published under Q321587





SYMPTOMS
When the printer spool file is larger than 4 gigabytes, Microsoft Windows 2000 Server may report the spool file size incorrectly in the print job properties.

Note To view the print job properties, click Start, point to Settings, click Printers, and then double-click your printer.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version            Size    File name -- 11-Nov-2002 20:20  5.0.2195.6114     250,640  Localspl.dll 07-Nov-2002 00:56  5.0.2195.6118     139,264  Sp3res.dll 11-Nov-2002 20:20  5.0.2195.6047      79,632  Spoolss.dll 11-Nov-2002 20:20  5.0.2195.6044      84,752  Win32spl.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbwin2000presp4fix kbbug kbfix kbqfe KB321587

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