Microsoft KB Archive/921394

= Error message when you try to open the &quot;Fiscal Year Setting&quot; dialog box in Microsoft Dynamics CRM 3.0 Small Business Edition: &quot;An error has occurred. For more information, contact your system administrator&quot; =

Article ID: 921394

Article Last Modified on 9/7/2006

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
When you try to open the Fiscal Year Setting dialog box from the Organization Settings dialog box in Microsoft Dynamics CRM 3.0 Small Business Edition, you receive the following error message:

An error has occurred. For more information, contact your system administrator.

The problem occurs after you change the default full name format in the Microsoft CRM Small Business Edition Configuration Wizard.

This problem also occurs in the Japanese version and in the Chinese version of Microsoft Dynamics CRM 3.0.



RESOLUTION
To resolve this problem, follow these steps:  Click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer. In the SQL Query Analyzer dialog box, click the Microsoft CRM database in the database list.  Run the following script: update organizationbase set fiscalsettingsupdated=0 



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb kbmbsmigrate kbmbsadministration KB921394

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