Microsoft KB Archive/63130

= Setup Hangs on Second Disk When Copying Logo File =

ID: Q63130

The information in this article applies to:


 * Microsoft Windows operating system versions 3.0, 3.0a

SYMPTOMS
The Microsoft Windows version 3.0 Setup program may stop responding (hang) on the second disk (or on the fourth disk if you use low density 360k disks). The status line displays the following:

Copying where <filename is VGALOGO.LGO or another .LGO file.

CAUSE
This problem occurs because the program was not able to enter the Windows portion of Setup. This is the last file that is copied before the real-mode Windows version 3.0 portion of Setup is run. (This is not a problem with copying the .LGO file.)

WORKAROUND
Approach this type of problem as a failure to run real-mode Windows version 3.0, which is essentially what happens at this point in Setup. Examine all factors that could cause the failure of real-mode Windows, such as the following:

1. Incorrect display driver selection and/or detection

2. Incorrect network driver

3. Incorrect mouse driver

4. Problem with an older, incompatible, or improperly configured

expanded-memory manager in the CONFIG.SYS while running Setup 5. TSRs (terminate-and-stay-resident programs) or other drivers in the

CONFIG.SYS and/or AUTOEXEC.BAT 6. DASDDRVR.SYS not installed on PS/2 machines

7. SHARE, APPEND, or SUBST commands

KBCategory: kbsetup kbdisplay KBSubcategory: win30 Additional reference words: 3.0 3.00 3.0a 3.00a install disk disk2, 2 win30

Last Reviewed: November 21, 1994