Microsoft KB Archive/152967

Online Quotes Err Msg: Problem with Setup Information

PSS ID Number: Q152967 Article last modified on 09-13-1997

5.0

WINDOWS

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The information in this article applies to:

 == Microsoft Money version 5.0 for Windows 95 == 

= SYMPTOMS =

In Money 5.0, you receive in the following error message when you try to access Online Quotes:

There was a problem with the setup information you entered. You may need to go through Online Services Setup again or call Online Services Customer Support.

= CAUSE =

This occurs if you upgrade a Money 3.0 or 4.0 data file enabled for Online Bill Payment and/or Online Quotes through your bank, but not Online Banking. The default Financial Institution ID (FID) may be incorrect.

= RESOLUTION =

To correct this problem, step through the Online Quotes Setup Wizard to enter your bank’s FID; contact your bank to obtain the FID.

To enter the FID, do the following:


 * 1) Go to the Investment Portfolio.
 * 2) Click Online Quotes Setup.
 * 3) Click Next and make sure that Quotes is selected as the service.
 * 4) Click Next twice and confirm that your Social Security Number is correct.
 * 5) Click Next and replace the Online Services FID of 1001 with the FID for your bank.
 * 6) Click Next and then click Finish to complete the Online Quotes setup.

KBCategory: kbother kberrmsg kbprb KBSubcategory: kbonline

Additional reference words: w_money Intuit Service Center PayOnLine QuotesOnLine BankOnLine Ham

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========================================================= Keywords : kbonline Version : 5.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.