Microsoft KB Archive/304398

= Works 4.0: Error Message When You Try to Start Works: MSWORKS Caused a General Protection Fault in Module HPFWIN20.DLL =

Article ID: 304398

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Works 4.0 Standard Edition

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This article was previously published under Q304398



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When you try to start Microsoft Works, you may receive an error message similar to the following:

MSWORKS caused a general protection fault in module HPFWIN20.DLL



CAUSE
This behavior can occur if your printer driver is corrupted or outdated.



RESOLUTION
To uninstall the current printer driver and then install a new one, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Uninstall the Printer Driver

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) On the Install/Uninstall tab, click the current printer driver, and then click Add/Remove. Follow the instructions to uninstall the printer driver.

If your printer driver is not listed on the Install/Uninstall tab, follow these steps:
 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Right-click the printer, and then click Delete. If you are asked to remove extra files left on the system, click Yes.

Install a New Printer Driver
Check with your printer manufacturer for the most recent printer driver for your computer's operating system.

For information about how to contact the manufacturer of your printer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Follow the installation instructions with the new printer driver. If this procedure does not resolve the issue, use the following method.

Use an Alternate Printer Driver
You may be able to resolve this issue by using another printer driver.

NOTE: Contact your printer manufacturer to determine which printer driver (or drivers) you can use with your printer.

To change the default printer driver, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, point to Settings, and then click Printers.
 * 2) Double-click Add Printer.
 * 3) Click Next.
 * 4) Click Local printer, and then click Next.
 * 5) Click LPT1, and then click Next.
 * 6) Under Manufacturers, select the manufacturer of your printer.
 * 7) Under Printers, select your printer model or the printer model that the manufacturer instructed you to use, and then click Next.
 * 8) Click Yes to make this printer the default printer, and then click Next.
 * 9) When you are prompted to print a test page, click No, and then click Finish.

Keywords: kberrmsg kbprb kbpending KB304398

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