Microsoft KB Archive/829089

= ActiveSync may stop responding or may not connect after many soft resets =

Article ID: 829089

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Pocket PC 2002 Phone Edition Software
 * Microsoft Smartphone 2002 software
 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Windows Mobile 2003 Second Edition software for Smartphone
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Windows Mobile 2003 software for Smartphone

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SYMPTOMS
If you soft reset Microsoft Windows Mobile 2003 for a Pocket PC device or for a Pocket PC Phone Edition many times, the device may stop responding when you synchronize with Microsoft ActiveSync through a serial cable or a USB cable. Infrared transfer speeds are not affected.



RESOLUTION
Hard reset your Pocket PC device. For more information about how to perform a hard reset, see your device documentation.



MORE INFORMATION
Restoring an ActiveSync backup may not resolve this problem if the backup was made when the problem existed.

To reproduce the problem, perform a soft reset several hundred times.

Keywords: kbprb kbdswce2003swept KB829089

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