Microsoft KB Archive/257885

= XCLN: Outlook Cannot Resolve the Profile for an Exchange 2000 Mailbox =

PSS ID Number: 257885

Article Last Modified on 7/5/2002

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The information in this article applies to:


 * Microsoft Exchange 2000 Server

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This article was previously published under Q257885



SYMPTOMS
When you try to resolve a new Microsoft Outlook profile for an Exchange 2000 mailbox, you may receive the following error message:

The name could not be resolved. The name could not be matched to a name in the address list.

However, you can access the mailbox using IMAP and POP3.



CAUSE
The Name Service Provider Interface (NSPI) is not enabled on the global catalog server.



RESOLUTION
Reboot the global catalog server. This enables the NSPI. To check which server is the global catalog server, click Start, point to Programs, point to Administrative Tools, and then click Active Directory Site and Services. Expand the Sites container until you can see the NTDS Settings object for all the servers in the site. Right-click NTDS Settings, and then click Properties. Check to see if the Global Catalog check box is selected.



MORE INFORMATION
The DSProxy process that runs on Exchange 2000 uses the NSPI to act as a proxy for directory requests on behalf of Microsoft Outlook 98 and earlier to the global catalog server.

Although Outlook 2000 can make directory requests directly to the global catalog server, it still goes through the DSProxy process for the first session. After this first contact, a special referral is passed to the client, informing it of the global catalog server. All subsequent directory requests are direct.

Additional query words: unable to logon, mailbox and profile, resolving exch2kp2w

Keywords: kberrmsg kbprb KB257885

Technology: kbExchange2000Search kbExchange2000Serv kbExchangeSearch

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