Microsoft KB Archive/239626

= Encarta World Atlas 2000: Quits Unexpectedly When You Click a Media Viewer Thumbnail Image =

Article ID: 239626

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000

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This article was previously published under Q239626



SYMPTOMS
When you click a Media Viewer thumbnail image in Microsoft Encarta World Atlas 2000, you may experience one of the following symptoms:  Encarta World Atlas 2000 may quit unexpectedly.

 You may receive an error message similar to the following:

Encarta Interactive World Atlas is unable to continue running. The problem may be the result of low system resources such as memory or disk space. Try closing other running applications or freeing up disk space before restarting Encarta Interactive World Atlas.





CAUSE
This behavior can occur if the Statistics Center window is open when you click the Media Viewer thumbnail image.



RESOLUTION
To prevent this issue from occurring, use one of the following methods:
 * Close Media Viewer before you open Statistics Center.


 * Close Statistics Center before you open Media Viewer.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta World Atlas 2000.

Additional query words: multi multi-media media mm ewa2k small pictures crash

Keywords: kbbug kberrmsg kbpending kbui KB239626

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