Microsoft KB Archive/823189

= FIX: &quot;The limit on the number of concurrent connections for this account has been reached&quot; error message when you log on to NetWare NDS tree through Windows XP =

Article ID: 823189

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional

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SYMPTOMS
When you try to log on to a Novell Directory Services (NDS) tree by using the Client Services for NetWare component of Microsoft Windows XP Professional, you may not be able to log on successfully. When you try to log on, you may receive the following error message:

NetWare Authentication Failure

You cannot be authenticated on  due to the following reason: A connection to the server could not be made because the limit on the number of concurrent connections for this account has been reached.

Do you want to select another preferred server or context?

Note In this message,  is the name of the NDS tree and   is the name of the user context.



CAUSE
This problem occurs because the computer that is running Windows XP does not release the connection when you log off the NDS tree. Later, when you log on to the NDS tree again, this behavior may cause the Client Service for NetWare client to have more than the limit of permitted concurrent connections.

Note On the server computer that is running Novell NetWare, a user account setting limits concurrent connections. This problem may occur frequently if this user account setting is turned on and is configured to allow one concurrent connection.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 64-bit editions
  Date         Time   Version        Size       File name      Platform -  08-Nov-2003  00:20  5.1.2600.1318  1,954,816  Setupapi.dll   IA-64 08-Nov-2003 00:49  5.1.2600.1318    933,376  Wsetupapi.dll  x86

Windows XP, 32-bit editions
  Date         Time   Version        Size     File name 08-Nov-2003 01:49  5.1.2600.1318  933,376  Setupapi.dll



WORKAROUND
To work around this problem, restart the computer that is running Windows XP.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: CSNW

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB823189

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