Microsoft KB Archive/181250

Unable to Use USB Ports and Devices in Windows 98

PSS ID Number: Q181250 Article last modified on 07-01-1998

WINDOWS:

WINDOWS

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The information in this article applies to:

 == Microsoft Windows 98 == 

= SYMPTOMS =

When you run Windows 98 on a computer with an Intel 82371SB PCI to USB universal host controller, Universal Serial Bus (USB) ports and devices may not function properly.

= CAUSE =

This behavior can occur if you are using an early version of the Intel 82371SB PCI to USB universal host controller chip set.

= RESOLUTION =

To resolve this issue, contact the manufacturer of your motherboard to inquire about the availability of an update to address this issue.

= MORE INFORMATION =

Windows 98 does not support early versions of the Intel 82371SB PCI to USB universal host controller chip set. To determine if you are using an early version of this controller chip set, follow these steps:

  Click Start, point to Settings, and then click Control Panel.   Double-click System, and then click the Device Manager tab.   Double-click the Universal Serial Bus Controller branch to expand it.   Double-click “Intel 82371SB PCI to USB Universal Host Controller,” and then click the General tab.   If the Hardware Version line indicates the version of the USB controller is 000, then you have an early version of the USB controller chip set. NOTE: This has been reported to occur if the version of the USB controller is 001. 

= Additional query words: 98 =

Keywords : kbhw win98 Version : WINDOWS: Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.