Microsoft KB Archive/814280

= XADM: Problems When You Try to Add Many Global Address Lists to an Offline Address List =

Article ID: 814280

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
If you add more than 500 Global Address Lists (GALs) at one time when you are creating an Offline Address list (OAL) from a collection of GALs, Exchange System Manager may generate a Dr. Watson error message, and you may receive the following error message:

Exception 0xc00000fd occurred 0x71d91fb7 in mmc.exe

Microsoft visual C++ runtime library popup - runtime error mmc.exe r6025



CAUSE
If you include too many address lists in an OAL, the OAL Wizard generates a summary that is very large. Windows then tries to allocate storage on the stack to hold this summary, and the access violation occurs.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version    Size     File name 16-Dec-2002 14:27  5.3.12.0   87,040   Spuninst.exe



WORKAROUND
To work around this issue, remove the GAL from the OAL. For additional information about how to use and create an OAL, click the following article numbers to view the articles in the Microsoft Knowledge Base:

252044 XADM: Unwanted Global Address Lists Must Be Removed When Creating a New

311742 XADM: Troubleshooting the Exchange 2000 Offline Address List

321723 XADM: How to Create an Address List Based on the Group Membership of



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kberrmsg kbbug kbfix kbwin2000presp4fix kbqfe kbsysadmin kbenv kbprb kbwin2ksp4fix kbhotfixserver KB814280

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