Microsoft KB Archive/267928

= SMS: Remote Control May Be Temporarily Disabled When You Change a Windows 2000-Based Client IP Address =

Article ID: 267928

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Service Pack 4
 * Microsoft Systems Management Server 2.0 Service Pack 2

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This article was previously published under Q267928



SYMPTOMS
If you change a Microsoft Windows 2000-based System Management Server (SMS) 1.2 client Internet Protocol (IP) address without restarting the computer, an administrator cannot remotely control the client computer.



CAUSE
In previous versions of the Windows operating systems, you had to restart the computer to change the client IP address. In Windows 2000, the change is immediate and you do not need to restart the computer. However, the SMS Remote Control agent continues to use the previous IP address for Transmission Control Protocol/Internet Protocol (TCP/IP) Listen until you restart the client computer or stop and then start the SMS Remote Control agent.



WORKAROUND
After the user changes the IP address on a Windows 2000-based client, you must either restart the client computer or stop and then restart the SMS Remote Control agent to re-enable remote control.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prodsms

Keywords: kbbug kbclient kbnetwork kbpending KB267928

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