Microsoft KB Archive/200511

= Setup Does Not Detect Some HP Printers Properly =

Article ID: 200511

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q200511



SYMPTOMS
When you try to install any of the following Hewlett-Packard (HP) DeskJet printers, Setup detects a "HEWLETT PACKARD DESKJET" printer instead of the specific printer, and does not list any drivers for the printer.


 * 690
 * 690C
 * 692C
 * 693C
 * 694C

When this occurs, the Pick a Driver box does not display any printers.



CAUSE
This behavior occurs because these printer models all use the same Plug and Play ID, and cannot be differentiated.

Additional query words: 5.00

Keywords: kbhardware kbprb kbprint kbsetup KB200511

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