Microsoft KB Archive/234004

= Err Msg: Winword Caused a General Protection Fault in Module Atir3.drv =

Article ID: 234004

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q234004



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
When you attempt to start Microsoft Word, you may receive one or more of the following error messages:

Winword -- An error has occurred in your program. To keep working anyway, click Ignore and save your work to a new file. To quit this program, click Close. You will lose information you entered since your last save.

This program has performed an illegal operation and will be shut down.

Winword caused a general protection fault in module ATIR3.DRV at 0028:00002a39



CAUSE
This behavior can occur if you use multiple monitors, and one or more of the monitors is connected to an ATI 3D Rage Pro video adapter. The issue occurs if your ATI 3D Rage Pro video adapter drivers are damaged or you are using an older version of the ATI 3D Rage Pro video adapter drivers.



RESOLUTION
To resolve this behavior, contact ATI Technical Support to obtain the most current 3D Rage Pro video adapter drivers.

Additional query words: atir3 drv

Keywords: kbenv kberrmsg kbfaq kbgpf kbhardware kbprb KB234004

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