Microsoft KB Archive/286899

= WD2002: Error Message, Word Stops Responding When You Quit Session =

Article ID: 286899

Article Last Modified on 10/10/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q286899





SYMPTOMS
When you quit Word, you receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To view the details of the error signature, click the link in To see what data this error report contains, click here in the error dialog box. The following error signature appears: AppName      AppVer          ModName       ModVer        Offset

winword.exe  10.0.2202.11    winword.exe   10.0.2202.11  0069a0dd

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

296493 WD2002: Error Message: Microsoft Word Has Encountered a Problem and Needs to Close



CAUSE
This problem can occur if you quit Word after a dictation session in which IBM ViaVoice was running.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to attempt to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: crash crashes hangs hang

Keywords: kbbug kbdta kbnofix kbprod2web KB286899

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