Microsoft KB Archive/918245

= Error message on a Windows Server 2003 R2-based computer that has Microsoft Server for NFS installed: &quot;STOP 0x0000007E&quot; =

Article ID: 918245

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Standard x64 Edition
 * Microsoft Windows Server 2003 R2 Enterprise x64 Edition
 * Microsoft Windows Server 2003 R2 Datacenter x64 Edition
 * Microsoft Windows Storage Server 2003 R2

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SYMPTOMS
On a Microsoft Windows Server 2003 R2-based computer that has Microsoft Server for NFS installed, you receive a Stop error message that resembles the following:

STOP 0x0000007E (0xC0000005,,  ,  )

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

This problem typically occurs on a multiprocessor computer on which the NFS service is experiencing a heavy load for a long time.

Notes
 * The results of a Stop error message may vary, depending on the computer's system failure settings.
 * The  values may vary, depending on the computer's configuration. However, for this particular instance, the first parameter will always be C0000005.
 * Not all &quot;STOP 0x0000007E&quot; error messages are caused by the problem that is described in this article.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must be running one of the following operating systems to install this hotfix:
 * Windows Server 2003 R2 Edition
 * Windows Server 2003 R2 x64 Edition
 * Windows Storage Server 2003 R2

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x64-based versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: SFU BSOD bugcheck NFSSRV.SYS Winx64 Windowsx64 64bit 64-bit

Keywords: kbwinserv2003sp2fix kbqfe kbexpertiseinter kberrmsg kbwinserv2003presp2fix kbhotfixserver KB918245

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