Microsoft KB Archive/277657

= XIMS: Multiple .rtr Files Without an Explanation of Why Messages Are Undeliverable =

Article ID: 277657

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Commercial Internet System 2.0

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This article was previously published under Q277657



SYMPTOMS
When a user sends an e-mail message, they may receive the following non-delivery report (NDR):

- Original Message -

From: 

To: 

Sent: Wednesday, January 1, 2001 12:00 PM

Subject: Nondeliverable mail

--Transcript of session follows ---

user2@domain2.com

The problem is that below the &quot;Transcript of session follows&quot; section, there is no explanation of what caused the nondeliverable message. An explanation is supposed to be appended here to indicate the problem to the user.

Another symptom of this problem is that in the Inetpub\Mailroot\Queue folder, there are multiple .rtr files. When you open these files to examine them, they are empty.



CAUSE
The problem is caused by the remote Simple Mail Transfer Protocol (SMTP) server returning an error 500. According to the Request for Comments (RFC), 500 means &quot;SMTP Complete failure.&quot; This error causes Microsoft Commercial Internet System (MCIS) not to log the explanation in the NDR.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Version      Size    File name     Platform -   5.5.1877.61  521 KB  Smtpsvc.dll   x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe KB277657

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