Microsoft KB Archive/182687

= FP97: Cannot Access Help After Importing Files from Floppy Disk =

Article ID: 182687

Article Last Modified on 10/1/2001

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APPLIES TO


 * Microsoft FrontPage 97 Standard Edition

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This article was previously published under Q182687



For a Microsoft FrontPage 2000 version of this article, see 205485.

For a Microsoft FrontPage 98 version of this article, see 194312.



SYMPTOMS
When you attempt to access FrontPage Help by clicking a command on the Help menu or in a dialog box, FrontPage Help does not appear and the floppy disk drive is accessed. If you place a disk in the floppy disk drive, FrontPage Help will appear.



CAUSE
This behavior occurs if you have imported files from either a floppy disk or a removable disk, and then removed the disk from the disk drive.



RESOLUTION
To work around this problem and access FrontPage Help, follow these steps:
 * 1) On the File menu in FrontPage Explorer, click Exit.
 * 2) Restart FrontPage Explorer. In the Getting Started dialog box, click OK.
 * 3) On the Help menu, click Microsoft FrontPage Help.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at beginning of this article.

Additional query words: 97 help

Keywords: kbbug kbpending KB182687

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