Microsoft KB Archive/271303

= Microsoft Reader Error Message: Microsoft Reader Encountered an Internal Error. ID Number: 010 =

Article ID: 271303

Article Last Modified on 12/11/2003

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APPLIES TO


 * Microsoft Reader 1.5
 * Microsoft Reader 2.0 for the Pocket PC

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This article was previously published under Q271303



SYMPTOMS
When you run the Microsoft Reader software on a desktop or a laptop computer, you may receive the following error message:

Microsoft Reader encountered an internal error. ID Number: 010



CAUSE
This issue may occur if either of the following conditions are true:
 * The fonts used by Microsoft Reader are not installed correctly.
 * More than 700 fonts are installed on your computer.



RESOLUTION
To resolve this issue, restart your computer, and then start Microsoft Reader again.

If the issue continues to occur, make sure that less then 700 fonts are installed on your computer. To do this:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Fonts.
 * 3) If the number of fonts that is displayed on the status bar is greater than 700, remove infrequently used fonts until less than 700 fonts remain installed on your computer.

For instructions about how to remove fonts, please see the &quot;More Information&quot; section of this article.



MORE INFORMATION
To completely remove fonts from your hard disk:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Fonts.
 * 3) Click the font that you want to remove. To select more than one font at a time, press and hold down the CTRL key while you click each font.
 * 4) On the File menu, click Delete, and then click Yes.

To prevent a font from loading without removing the font from your hard disk, move the font from the Fonts folder into another folder. This does not completely remove the font, because the font registry information is not deleted. However, it does prevent Microsoft Windows from loading the font.

You can use Windows Explorer to drag fonts from the Fonts folder into another folder.

For more information about how to move files, click Start, click Help, type moving files, folders on the Index tab, and then click Display.

