Microsoft KB Archive/319678

= PrecisionScan LT Causes an Error Message in Windows XP =

Article ID: 319678

Article Last Modified on 4/25/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q319678



SYMPTOMS
When you are using the Hewlett-Packard (HP) PrecisionScan LT scanning software, you may receive the following error message:

Hpprsclt.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App name      App version  Module name  Module version  Offset Hpprsclt.exe 2.0.0.0      Ntdll.dll    5.1.2600.0      0000d84e



CAUSE
This issue may occur because PrecisionScan LT is not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:

http://windowsupdate.microsoft.com



MORE INFORMATION
For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB319678

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