Microsoft KB Archive/944183

= You may be unable to back up a file or a folder in Windows Live OneCare =

Article ID: 944183

Article Last Modified on 11/1/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
You may be unable to back up a file or a folder in Windows Live OneCare.



CAUSE
This issue occurs if one or more of the following conditions are true:
 * The file is encrypted. However, Windows Live OneCare cannot back up an encrypted file.

Note An encrypted file is an encoded file that cannot be read by other programs unless the programs have the correct decoding sequence.
 * The user who runs the back up does not have permission to access the file or folder.
 * The file was deleted between the time that the initial back up scan occurred and the time that the back up started.
 * The back up was canceled before it could finish.
 * Windows Live OneCare could not back up the file for unknown reasons.
 * The file was not backed up because the file is already backed up. Additionally, the file has not changed since the last back up.
 * The file was not backed up because the file is used by another program.
 * The file has a long file name. For example, the file name contains more than 250 characters.



RESOLUTION
To resolve these issues, use one of the following methods:  If the file is encrypted, decrypt the file before you run another backup.

For more information about how to decrypt a file, click the following article number to view the article in the Microsoft Knowledge Base:

943901 You cannot back up encrypted files by using Windows Live OneCare

 If the user who runs the backup does not have permission to access the file or folder, use one of the following methods:  Grant permissions to the user for the file or folder that is being backed up. Have another user who has the necessary permissions to run another back up.  If Windows Live OneCare could not back up the file, use one of the following methods:  Try to open the file to make sure that the file can be accessed.</li> Run another back up.</li></ol>

If you still cannot back up the file, note any error messages that you may receive. Then, contact Windows Live OneCare technical support. To contact Windows Live OneCare technical support, visit the following Windows Live OneCare Web site:

http://help.live.com/help.aspx?project=a&market=en-us

</li> If the file was not backed up because the file is used by another program, follow these steps: <ol> Close all programs that may be using the file.</li> Run another back up.</li></ol> </li> If the file has a long file name, rename the file so that the file contains less than 250 characters.</li></ul>

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MORE INFORMATION
Occasionally, you may be unable to back up files or folders in Windows Live OneCare. When this behavior occurs, Windows Live OneCare reports how many files or folders could not be backed up.

To view files or folders that were not backed up and to view the reasons why the files or folders were not backed up, follow these steps:
 * 1) Start Windows Live OneCare.
 * 2) In the Backup and Restore area, click View last backup report.

Keywords: kbtshoot kbexpertisebeginner KB944183

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