Microsoft KB Archive/331067

= FIX: ISA Reports May Contain Negative Numbers in the 'All Others' Row =

Article ID: 331067

Article Last Modified on 10/11/2005

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2000 Standard Edition
 * Microsoft Internet Security and Acceleration Server 2000 Service Pack 1

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This article was previously published under Q331067





SYMPTOMS
When you view HTML reports, Internet Security and Acceleration (ISA) Server report may show large negative numbers in the All Others row and percentage numbers that do not add up to 100 percent. The report may also include rows with duplicate key names. This may occur when you view reports that are generated from monthly or yearly summary files. Reports that are generated from daily summary files do not have the problem. The default number of daily summaries saved is 36.



CAUSE
During the multiplexing of daily summaries into one monthly summary file or of monthly summaries into a yearly summary file, ISA may sort the tables incorrectly if the active locale is one of the following:
 * Danish
 * Norwegian (Bokmal)
 * Norwegian (Nynorsk)

For strings in these locales, the character &quot;aa&quot; is interpreted as the accented character &quot;å&quot;. Because this letter comes after &quot;z&quot; in the alphabet, a locale-dependent string comparison function may break the sorting algorithm and include multiple rows with the same name. When a report is then created, the report (.irp) file may include multiple rows with the same name, including the Total row. If multiple Total rows exist, ISA may calculate the percentage numbers incorrectly and show negative numbers in the All Others row.

The string comparison function is dependent on the active locale that is running on the system. By default, this is the SYSTEM locale if no one has logged on to the computer, or it is the locale of the user that last logged on to the system. You can set the SYSTEM locale to another locale, but this may not be enough because the active locale may change when a user logs on.

With the hotfix installed, the sorting algorithm is not affected by the active locale, and summary files are generated correctly.

Note The hotfix only fixes monthly or yearly summary files that are generated after the hotfix has been installed. Old monthly and yearly summary files may still have tables with multiple key rows.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version       Size     File name -  26-Mar-2003  13:34  3.0.1200.259  792,848  Sumgen.dll This fix also applies to the French, German, Spanish, and Japanese versions of ISA Server.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB331067

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