Microsoft KB Archive/930066

= Error message when you try to sync a Zune device: “Can’t use your Zune Pass with this Zune because you have three other Zune devices already using it. To update the devices for this account, click your Zune tag and select Computers and devices&quot; =

Article ID: 930066

Article Last Modified on 11/19/2007

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APPLIES TO


 * Zune software
 * Zune Live
 * Zune Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 8GB Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 80GB Digital Media Player

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SYMPTOMS
You have a Zune Pass subscription, and you receive the following error message when you try to sync a Zune device:

Can’t use your Zune Pass with this Zune because you have three other Zune devices already using it. To update the devices for this account, click your Zune tag and select Computers and devices.



CAUSE
This behavior occurs when you have already synced your Zune collection together with three Zune devices and you try to sync your Zune collection together with a fourth device.

Note According to the usage rules for Zune Pass subscription content, you can sync your Zune collection together with a maximum of three devices.



THINGS TO TRY
To remove a Zune device from your Zune Pass subscription, follow these steps:
 * 1) Open the Zune Software.
 * 2) If you are not signed in, click Sign In, and then log on by using your Windows Live ID.
 * 3) Click Settings, and then click Computers and Devices.
 * 4) Click Remove for the device you want to remove.
 * 5) Click Apply, and then click OK.

You should now be able to associate a new device with your Zune Pass. You should also be able to sync content to that device.

Note You may remove only one device and one computer from your Zune Pass subscription every 30 days.



MORE INFORMATION
To learn more about Zune Pass subscription content or usage rules, read the Terms of Service (TOS) Agreement. To read the TOS Agreement, visit the following Web site:

http://www.zune.net/en-us/legal/termsofservice.htm

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB930066

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