Microsoft KB Archive/936247

= A shared folder is unexpectedly cached to the Offline Folder file in Outlook 2007 =

Article ID: 936247

Article Last Modified on 7/11/2007

-

APPLIES TO


 * Microsoft Office Outlook 2007

-



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
In Microsoft Office Outlook 2007, a shared folder is unexpectedly cached to the Offline Folder file (.ost). This behavior may occur if you have not opened the shared folder in the past.



CAUSE
When Cached Exchange Mode is enabled in Outlook 2007, the user can access shared folders that are downloaded and that are cached in the local .ost file. Shared mail folders are the only folders that are not cached.

For example, when you share a calendar folder with another user and the user opens the folder, Outlook 2007 starts to cache the calendar folder locally. If the user has offline access to the folder, the user is not affected by any network issues. However, Outlook 2007 does not cache the shared mail folder locally when you share a shared mail folder, such as the Inbox folder. The user who is trying to access the Inbox folder may experience a delay because of network issues.



WORKAROUND
To work around this behavior, use one of the following methods:

Method 1
Disable the caching of the shared folder in Outlook 2007 on an individual user basis. To do this, follow these steps:
 * 1) In Outlook 2007, click Account Settings on the Tools menu.
 * 2) On the Email tab, click to select the Exchange account, and then click Change.
 * 3) Click More Settings.
 * 4) On the Advanced tab, click to clear the Download Shared Folders (excludes mail folders) check box, and then click OK.

Method 2
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Set a registry key to disable the caching of the shared folders for the current user. To do this, follow these steps:  Click Start, click Run, type regedit, and then click OK. Locate and then right-click the following registry subkey:

 Point to New, and then click Key. Type Cached Mode, and then press ENTER. Right-click Cached Mode, point to New, and then click DWORD Value. Type DownloadSharedFolders, and then press ENTER.</li> Right-click DownloadSharedFolders, and then click Modify.</li> In the Value data box, type 0, and then click OK.</li></ol>

<div class="status_section">

STATUS
This behavior is by design.

<div class="moreinformation_section">

MORE INFORMATION
You can configure the settings of cached shared folders by using the Office Customization Tool (OCT) when you customize your Cached Exchange Mode deployment. For example, you may want to disable the settings if the users in your organization open many shared calendars and if the users work together on the network that uses reliable links to access Exchange servers.

When you open a shared calendar for the first time, the shared calendar folder is added to a list of folders that are synchronized to the .ost file. If you are a delegate and you accept a meeting request for the first time as a manager, the folder that contains the calendar for the meeting request will be added to the list. If you directly book a meeting in another user's calendar, the folder that contains the calendar for the booked meeting will be added to the list. In this manner, you can unexpectedly trigger the process that adds a folder to the list.

In order to remove the folder from the list of shared folders, you must manually click to clear the Download Shared Folders (excludes mail folders) check box when you change the account settings for the Exchange account.

The shared folders are automatically aged out of the list when the shared folders are not synchronized for some time. Outlook is unable to cache the data when the user does not have the permission to access the shared folders. The shared folders can also be aged out of the list when you do not locate or view the shared folders for some time. For example, you set the value of the SharedFolderAgeOutDays registry entry to 45. When User A opens the calendar of User B in Outlook, User A cannot access the calendar for 45 days. Outlook stops synchronizing the data with Exchange, and the calendar is not updated.

When you have set the values of the following registry entries, you may experience the scenario that is mentioned in Symptoms section.

Note The minimum value of the SharedFolderAgeOutDays registry entry is 0.

Keywords: kbtshoot kbprb kbexpertisebeginner KB936247

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.