Microsoft KB Archive/271552

= Stop 0x0a in zzzDesktopThread When Computer Shuts Down =

PSS ID Number: 271552

Article Last Modified on 10/16/2002

-

The information in this article applies to:


 * Microsoft Windows NT Server 4.0 Terminal Server Edition
 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Server, Enterprise Edition 4.0
 * Microsoft Windows NT Workstation 4.0

-



This article was previously published under Q271552



SYMPTOMS
When you run UNISYS MAPPER System for Windows NT version 6.1.1 on a computer with multiple processors, you may receive the following STOP error message during Windows NT shutdown:

STOP 0x0000000A (0xBAD0B0E4,0x00000002,0x00000001,0x80003D3A)

IRQL_NOT_LESS_OR_EQUAL



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time                Size       File name      Platform 10/11/2000 01:55p            166,160    Gdi32.dll      x86 10/11/2000 01:55p            326,416    User32.dll     x86 10/23/2000 06:01p            1,254,512  Win32k.sys     x86 10/11/2000 01:55p            175,376    Winsrv.dll     x86

10/11/2000 01:53p            307,984    Gdi32.dll      Alpha 10/11/2000 01:54p            577,808    User32.dll     Alpha 10/23/2000 05:59p            2,054,896  Win32k.sys     Alpha 10/11/2000 01:54p            314,128    Winsrv.dll     Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbenv kbQFE KB271552

Technology: kbNTTermServ400 kbNTTermServSearch kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSEnt400 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.