Microsoft KB Archive/152813

Money: Statement Request Sent

PSS ID Number: Q152813 Article last modified on 09-12-1997

4.0

WINDOWS

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========================================================= 4.0 WINDOWS kbusage kbonline kbprb

= SYMPTOMS =

You send an Online Banking “Get Statement” instruction for your account. At the completion of the call, in the Call Summary screen, Money reports that the instruction was sent. However, when you click the Read Statement button, you see this message:

Microsoft Money The selected account has no downloaded statement transactions to view. 

= CAUSE =

The bank or Pay Online account has no new transactions.

= MORE INFORMATION =

When Money sends a Get Statement instruction, a statement is not necessarily received. Only if the online provider (your bank or Pay Online) sends new transactions will you be able to “read” the statement. This is normal behavior.

If you are sure you have made new transactions and they are not being received by Money, contact your online provider. They can tell you if the transactions have been posted to your account.

KBCategory: kbusage kbonline kbprb KBSubcategory:

Additional reference words: w_money Snake

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========================================================= Version : 4.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.