Microsoft KB Archive/893603

= Description of the Word 2002 post-Service Pack 3 hotfix package: February 3, 2005 =

Article ID: 893603

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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SUMMARY
''Microsoft has released the Word 2002 post-Service Pack 3 hotfix package for Microsoft Word 2002. This article describes the following items about the hotfix package:''


 * The issues that the hotfix package fixes
 * The prerequisites for installing the hotfix package
 * Information about whether you must restart your computer after you install the hotfix package
 * Information about whether the hotfix package is replaced by any other hotfix package
 * Information about whether you must make any registry changes to use one or more of the hotfixes in the package
 * Files that the hotfix package contains



Article contents

 * INTRODUCTION
 * Issues that the hotfix package fixes
 * MORE INFORMATION
 * Hotfix information
 * Prerequisites
 * Restart information
 * Hotfix replacement information
 * Registry information
 * Hotfix file information
 * REFERENCES



INTRODUCTION
This article describes the Microsoft Word 2002 issue that is fixed in the Word 2002 post-Service Pack 3 hotfix package that is dated February 3, 2005.

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Issues that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
 * If you create and save a new document from a template that is located on a Web server in Microsoft Word 2002, customizations such as toolbars, autotext entries, or macros are missing when you reopen the document.

This problem occurs because when you save and close a new document that is based on a template that is located on a Web server, the document is copied to the Temporary Internet Files folder. This folder resides locally on your computer. If you make changes to the customizations in the document, the changes are saved to the local version of the attached template. The template is deleted when you save and close the new document.

Note After you install this hotfix, the template that is located on a Web server becomes the attached template. It is not a local template.

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Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites
 The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.

For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:

832671 Description of Microsoft Office XP Service Pack 3

 The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version.

For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

 The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office XP Service Pack 2 (SP2). However, we have tested this fix on Office XP SP3 more extensively than we have on Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

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Restart information
You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information
This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

894688 Description of the Word 2002 post-Service Pack 3 hotfix package: February 24, 2005

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Registry information
You do not have to create or to modify any registry keys to use the hotfix that this package contains.

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Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build. The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name ---  03-Feb-2005  23:37  8,314,368  Winwordff.msp (full-file/administrative) 03-Feb-2005 22:27  2,969,088  Winwordop.msp (optimized) After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table:   Date         Time   Version      Size        File name 02-Feb-2005 23:23  10.0.6750.0  10,627,784  Winword.exe Note For morel information about installing this hotfix, see the Readme.txt file that is included in the package.

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