Microsoft KB Archive/241383

= Failure to Resolve Distribution Lists When Using Direct Mailer =

Article ID: 241383

Article Last Modified on 8/28/2002

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APPLIES TO


 * Microsoft Site Server 3.0 Standard Edition

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This article was previously published under Q241383



SYMPTOMS
When using Direct Mailer (DM) you may receive one or more of the following event log messages:

Event ID : 16421

Source : msgbldsvc

Description: Message Builder failed in resolving distribution lists for the mailing "Test email" (GUID: cb36c320-6775-11d3-a15f-00c04f49d56d), the error code is: 0x00000032.

Event ID : 16404

Source : msgbldsvc

Description: Mailing "Test email" failed due to failure in resolving distribution lists. Please check directory server, DS account/password, and network connectivity between message builder and directory server.



CAUSE
This issue may be caused due to the user account that Direct Mail is using to connect to your membership directory is failing its password authentication.



RESOLUTION
To resolve this issue, verify that the Direct Mail user's password is valid using the following steps:


 * 1) From the Site Server Management Console (MMC), expand the Personalization and Membership (P&M) object.
 * 2) Expand your server and expand the desired membership instance.
 * 3) Right-click the Direct Mail component and click Properties.
 * 4) Click Check Password.

If you receive the following error message, then you need to re-verify the user name and password:

Check Password

Invalid password. Also, make sure that the server and user names that you entered are correct.



MORE INFORMATION
For additional information, see the following article or articles in the Microsoft Knowledge Base:

241382 Direct Mail User Connection Password Check Fails

Keywords: kbprb kbpending KB241383

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