Microsoft KB Archive/937055

= &quot;Help and Support&quot; is missing after you upgrade to Windows Server 2003 Service Pack 2 =

Article ID: 937055

Article Last Modified on 10/31/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard x64 Edition

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SYMPTOMS
After you upgrade a Microsoft Windows Server 2003-based computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), Help and Support is missing when you click Start. Additionally, the Help menu is missing in programs that are running on the Windows Server 2003 SP2-based computer.

Additionally, when you type msinfo32.exe or Helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message:

Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support'.

However, when you start the Services Microsoft Management Console (MMC) snap-in, the Help and Support service is not listed.



RESOLUTION
To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:  Click Start, click Run, type cmd in the Open box, and then click OK. At the command prompt, locate the following folder:

\PCHealth\HelpCtr\Binaries

 At the command prompt, type the following commands, and then press ENTER after each command:   HelpSvc.exe /regserver /svchost netsvcs /RAInstall   HSCUpd.exe -i hscmui.cab   HSCUpd.exe -i hscsp_s3.cab

Note The following commands do not apply to some language versions of Windows Server 2003:  HSCUpd.exe -i hscmui.cab</li> HSCUpd.exe -i hscsp_s3.cab</li></ul>

The reason is that the Hscmui.cab compressed file is not included in some language versions of Windows Server 2003, such as the Japanese version of Windows Server 2003.</li></ul> </li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. <div class="moreinformation_section">

MORE INFORMATION
For a Microsoft Windows Small Business Server 2003 SP2 version of this article, click the following article number to view the article in the Microsoft Knowledge Base:

937231 &quot;Help and Support&quot; feature is missing after you install Microsoft Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003

Keywords: kbtshoot kbexpertiseinter kbprb KB937055

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