Microsoft KB Archive/921485

= After you install Data Protection Manager in Windows Storage Server 2003 and restart the computer, the system stops responding =

Article ID: 921485

Article Last Modified on 12/12/2006

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APPLIES TO


 * Microsoft Windows Storage Server 2003

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SYMPTOMS
You install Data Protection Manager in Microsoft Windows Storage Server 2003. After you successfully finish the installation and restart the computer, the system stops responding.



CAUSE
This problem occurs because of a deadlock between the MountMgr.sys driver and the Fsrecord.sys driver.



WORKAROUND
If you experience this problem, you must uninstall Data Protection Manager from Windows Storage Server 2003. To do this, follow these steps:  Start the computer in safe mode. To start the computer in safe mode, follow these steps:  Restart the computer.

Note If the computer is configured to use multiple operating systems, use the arrow keys to select the operating system that you want, and then press ENTER. Press F8 when you see the Startup menu. Use the arrow keys to select a safe mode option, and then press ENTER.

Note The NUM LOCK functionality must be turned off for the arrow keys to work on the numeric keypad.  Uninstall Data Protection Manager.</ol>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Storage Server 2003 R2.

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MORE INFORMATION
For more information about Data Protection Manager, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserversystem/dpm/default.mspx

Additional query words: DPM Storage Server 2003

Keywords: kbtshoot kbprb KB921485

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