Microsoft KB Archive/835294

= A hotfix is available for Microsoft CRM Integration for Great Plains that corrects the problems that are described in articles 834386 and 835468 =

Article ID: 835294

Article Last Modified on 9/8/2006

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APPLIES TO

 Microsoft Business Solutions CRM Integration for Great Plains, when used with:  Microsoft CRM 1.2

 Microsoft Business Solutions CRM 1.0  Microsoft Business Solutions CRM 1.0 Microsoft CRM 1.2

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SUMMARY
A hotfix is available that corrects the problems that are described in the following Microsoft Knowledge Base articles:

834386 The data in a custom date field in Microsoft CRM does not transfer to a user-defined field in Great Plains

835468 Address information is deleted from a Great Plains company database after you update an address by using Microsoft CRM Integration for Great Plains

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MORE INFORMATION
The problem that is described in article 834386 was corrected in Microsoft Business Solutions CRM 1.2 Integration for Great Plains. Therefore, you do not have to install this hotfix to resolve that problem if you are running Microsoft CRM 1.2 Integration for Great Plains.

However, the problem that is described in article 835468 is still a problem in Microsoft CRM 1.2 Integration for Great Plains and in Microsoft CRM 1.2 Integration for Great Plains 8.0. If you installed either of those versions, and you are experiencing the problem that is described in article 835468, you must install this hotfix to correct the problem.

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Install this hotfix on the Microsoft CRM server.

Prerequisites
The following must be installed before you can apply this hotfix:
 * Microsoft CRM 1.0 or Microsoft CRM 1.2
 * Microsoft CRM 1.0 or 1.2 Integration to Great Plains

Removal information
You cannot remove this hotfix.

Restart requirement
If you are prompted to restart the Microsoft CRM server after you install this hotfix, restart the server.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft CRM Integration for Great Plains 1.0
<pre class="fixed_text">Date        Time   Version       Size     File name -- 10-Feb-2004 20:54  1.0.3141.102   47,848  Microsoft.crm.integration.aic.dll

Microsoft CRM Integration to Great Plains 1.2
<pre class="fixed_text">Date        Time   Version          Size      File name

14-Sep-2004 17:42  1.2.3347.101       47,880  Microsoft.crm.integration.aic.dll

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbinfo kbqfe kbprb kbmbsmigrate kbhotfixserver KB835294

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