Microsoft KB Archive/926932

= You cannot view the properties of objects in an MMC snap-in in Windows Server 2003 and Windows 2000 =

Article ID: 926932

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
 * Microsoft Windows Server 2003 R2 Standard x64 Edition
 * Microsoft Windows Server 2003 R2 Enterprise x64 Edition
 * Microsoft Windows Server 2003 R2 Datacenter x64 Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional Edition

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
You cannot view the properties of objects in a Microsoft Management Console (MMC) snap-in on a computer that is running Microsoft Windows Server 2003 or Microsoft Windows 2000.

For example, when you right-click an event to view the properties in the Event Viewer, the Information Properties dialog box is not displayed.



CAUSE
The issue can occur if the IDataObject interface is not defined in the registry.



RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, you must reregister the Ole32.dll file. To do this, follow these steps:  Click Start, click Run, type the following command, and then click OK:

regsvr32 %systemroot%\system32\ole32.dll

 In the RegSvr32 dialog box, click OK. Restart the computer.



MORE INFORMATION
This issue occurs in all MMC snap-ins.

When you close an MMC snap-in after you experience this issue on a Windows 2000-based computer, you may receive warning messages that resemble the following:

Close all property pages before closing Services.

Close all property pages before closing Event Viewer.

Close all property pages before closing.

Additionally, you must use Task Manager to close an MMC snap-in.

However, on a Windows Server 2003-based computer, you may not receive these warning messages after you experience this issue. Additionally, you do not have to use Task Manager to close an MMC snap-in.

Keywords: kbtshoot kbprb KB926932

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