Microsoft KB Archive/820845

= You Cannot Save an Embedded Message to Disk by Using OWA =

Article ID: 820845

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you open a message that contains an embedded message by using Microsoft Outlook Web Access (OWA) over a Secure Sockets Layer (SSL) connection, if you try to save the embedded message to the local hard disk, you receive the following error message:

Internet Explorer cannot download  from.

The file could not be written to the cache.

For example, if you right-click the link to the embedded message, and then click Save, you receive the error message.



CAUSE
This issue occurs if the message that you open was composed by using a Microsoft Outlook client or by using an OWA S/MIME client.



WORKAROUND
To work around this issue, use one of the following methods:

Method 1: Have the Embedded Message Re-Sent As an Attachment
Ask the sender of the message to resend the message and to include the embedded message as an attachment. Then save the message attachment to your local hard disk. This issue does not occur when you save a message attachment.

Method 2: Turn On the &quot;Do Not Save Encrypted Pages to Disk&quot; Option
Turn on the Do not save encrypted pages to disk option in Internet Explorer. To do so:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Advanced tab, and then under Security, click to select the Do not save encrypted pages to disk check box.
 * 4) Click Apply, and then click OK.

Additional query words: XCCC IE

Keywords: kbprb KB820845

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