Microsoft KB Archive/820670

= 0x800ccc19 or 0x800cccoe Error Message When You Send E-Mail =

PSS ID Number: 820670

Article Last Modified on 6/2/2003

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The information in this article applies to:


 * Microsoft Outlook 2000
 * Microsoft Outlook 97

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SYMPTOMS
When you try to use Outlook 97 or Outlook 2000 to send e-mail, you may receive one of the following error messages:

timeout occurred while communicating with the server. 0x800ccc19

-or-

Unable to connect to the server, error 0x800cccoe



CAUSE
This problem may occur if you have Trend Micro Pc-cillin Antivirus software installed on your computer. The error message may be caused by the Post Office Protocol version 3 (POP3) trap utility.



RESOLUTION
To resolve this problem, turn off the POP3 trap utility. For information about how to turn off the POP3 trap utility, contact Trend Micro.

For information about how to contact Trend Micro, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 0x800ccc19, 0x800cccoe

Keywords: kberrmsg kbprb KB820670

Technology: kbOutlook2000Search kbOutlook97Search kbOutlookSearch kbZNotKeyword3

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