Microsoft KB Archive/275642

= Cannot Copy Files from Windows Media Player 7 to an S3 Rio 600 Device =

PSS ID Number: 275642

Article Last Modified on 11/3/2003

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The information in this article applies to:


 * Microsoft Windows Media Player 7
 * Microsoft Windows Media Player 7.1

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This article was previously published under Q275642



SYMPTOMS
When you attempt to transfer audio files from Windows Media Player 7 to an S3 Rio 600 device, the files are not copied to the device.



CAUSE
This issue occurs if the drivers for the S3 Rio 600 device have not been updated to properly interface with Windows Media Player 7.



RESOLUTION
To resolve this issue, download and install rio600_wmp7_1007.exe from the following S3 Web site to obtain the updated drivers:

http://www.s3.com

NOTE: You may need to search the S3 Web site for the rio600_wmp7_1007.exe file.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
Windows Media Player 7 does not recognize songs on the S3 Rio 600 device that have been downloaded by RioPort Audio Manager or SoundJam.

If you have songs on the S3 Rio 600 device before you connect the device to Windows Media Player, you may notice that the device does not have any available memory, and the songs are not listed in the contents. However, you are still able to play the songs.

Keywords: kberrmsg kbprb KB275642

Technology: kbWinMediaPlayer700 kbWinMediaPlayer710 kbWinMediaPlayerSearch

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