Microsoft KB Archive/940887

= You may experience poor system performance during stress testing or during a clean installation of Windows Server 2003 with SP1 =

Article ID: 940887

Article Last Modified on 11/26/2007

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APPLIES TO

 Microsoft Windows Server 2003 Service Pack 1, when used with:  Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

 Microsoft Windows Server 2003, Datacenter x64 Edition

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul>

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Web Edition</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
Consider the following scenario. You try to perform a clean installation of Microsoft Windows Server 2003 with Service Pack 1 (SP1). Or, you perform high-stress testing on a Windows Server 2003 SP1-based computer. In this scenario, the system may stop responding, or you may experience poor system performance.

<div class="cause_section">

CAUSE
This problem may occur because the Help and Support service (Helpsvc.exe) may leak nonpaged pool memory. This problem does not occur when you perform a clean installation of Windows Server 2003 with Service Pack 2 (SP2).

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WORKAROUND
To work around this problem, stop the Help and Support service. To do this, follow these steps:
 * 1) Click Start, click Run, type Services.msc, and then click OK.
 * 2) Double-click the Help and Support service, and then click Stop.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: Slipstream preinstall

Keywords: kbnofix kbbug kbexpertiseinter kbtshoot KB940887

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