Microsoft KB Archive/286120

= Installation does not complete or quits unexpectedly in Visio 2000 =

Article ID: 286120

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Technical Edition
 * Microsoft Visio 2000 Enterprise Edition

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This article was previously published under Q286120



Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to install Microsoft Visio, the Visio Installation Manager may not install all the required files. The installation may appear to be complete, but Visio does not start. Visio is not added to the Start menu, and Visio32.exe is not copied to the hard disk.

The Visio Installation Manager may also quit unexpectedly. You may receive one of the following error messages:

Installation Manager was interrupted

Installation Manager ended prematurely



RESOLUTION
Use the one of following methods to complete the installation of Visio.

Method 1: Repair - Restore to original installation state
To repair an incomplete installation, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Add/Remove Programs.
 * 3) In the Add/Remove Programs dialog box, click Microsoft Visio, and then click Change.
 * 4) In the Microsoft Visio Professional Maintenance Mode dialog box, click Repair - Restore to original installation state, and then click Next.
 * 5) Follow the instructions in the Installation Wizard to complete the installation. If this does not resolve the problem, follow the steps in Method 2.

Method 2: Re-install Visio from the CD-ROM
If Microsoft Visio is not listed in the Add/Remove Programs dialog box, you can reinstall Visio from the CD-ROM. To reinstall Visio, follow these steps:
 * 1) Temporarily quit any virus scanning software you are currently using.
 * 2) On the Visio CD-ROM, locate the Vba6.msi file. This file is typically located in the \Install\bin\sp\VBA folder.
 * 3) Right-click Vba6.msi, and then click Uninstall.
 * 4) Right-click Vba6.msi, and then click Install.
 * 5) On the Visio CD-ROM, locate the Spcore.msi file. This file is typically located in the \Install\bin\sp\Spcore folder.
 * 6) Right-click Spcore.msi, and then click Uninstall.
 * 7) Right-click Spcore.msi, and then click Install.

Note This is a quiet installation and it runs without any prompts. Wait about 30 seconds for it to complete.
 * 1) On the Visio CD-ROM, locate the Setup.msi file that is located in the \Install\bin\sp\Vim folder.
 * 2) Right-click Setup.msi, and then click Install.

The Visio Installation Manager (VIM) starts the installation process. If this does not resolve the problem, follow the steps that are listed in Method 3.

Method 3: Remove Visio and then install
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.  To remove Visio 2000, follow these steps:

282234 Visio2000: How to completely remove Visio from Microsoft Windows

 To resolve this issue, run the Microsoft Windows Installer CleanUp utility to remove the Windows Installer registry settings, and then reinstall Visio. To do this, follow these steps:  Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings associated with your products installation. For additional information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

 To use the Windows CleanUp utility, follow these steps:  Click Start, point to Programs, and then click Windows Installer Clean Up. Select the program that you want to remove, and then click Remove.</li> Click OK, and then click Exit.</li></ol>

Note Because the Windows Installer CleanUp utility removes Windows Installer related registry settings and not the program files, make sure that you install your program in the same folder it was originally installed in to prevent duplication of files on your hard disk.</li></ol> </li> This utility may make it necessary to reinstall other programs, and Microsoft advises caution. Only remove Visio or Visio solutions.

The following is a combined list of all MSI (Microsoft Installer) files that Visio Standard Edition, Visio Technical Edition, Visio Professional Edition, and Visio Enterprise Edition could install onto your system. Remove Visio and the solutions that are applicable:

Add-ons

Advanced Network Diagramming

Advanced Network Diagramming Help

Advanced Network Diagramming Samples

AutoDiscovery and Layout

AutoDiscovery and Layout Help

AutoDiscovery and Layout Samples

Block Diagrams

Block Diagrams Help

Block Diagrams Samples

Borders and Backgrounds

Borders and Backgrounds Help

Btrieve

Building Architecture

Building Architecture Help

Building Architecture Samples

Building Services

Building Services Help

Cad Drawing Converter

Cad Drawing Converter Help

CAD Drawing Converter Samples

CAD Drawing Display

CAD Drawing Display Samples

Callouts and Connectors

Callouts and Connectors Help

Clip Art and Symbols

Clip Art and Symbols Help

Custom Properties Editor

Database Design

Database Design Help

Database Design Samples

Database Wizard

Database Wizard Samples

Developing Visio Solutions

Developing Visio Solutions Help

Developing Visio Solutions VNOM Sample

Directory Services

Directory Services Help

Directory Services Samples

Electrical Engineering

Electrical Engineering Help

Electrical Engineering Samples

Equipment Selector

Equipment Selector Furniture Database

Equipment Selector Help

Facilities Management

Facilities Management Help

Flowcharts

Flowcharts Help

Flowcharts Samples

Fluid Power

Fluid Power Help

Fluid Power Samples

Forms and Charts

Forms and Charts Help

Forms and Charts Samples

Foundation technical

Graphic Filters

Help for Visio 2000 (HTML Help)

Help_Technical

Internet Diagrams

Internet Diagrams Help

Internet Diagrams Samples

LPAD Driver

Maps

Maps Help

Maps Samples

Mechanical Engineering

Mechanical Engineering Help

Mechanical Engineering Samples

Microsoft Repository

Microsoft Visio 2000 (All Users)

NDS Extensions

Network Diagrams

Network Diagrams Help

Network Diagrams Samples

Office Layout

Office Layout Help

Office Layout Samples

Organization Charts

Organization Charts Help

Organization Charts Samples

Page Layout Wizard

Print ShapeSheet

Process Engineering

Process Engineering Help

Process Engineering Samples

Program Files (All Users)

Program Files Enterprise

Program Files Enterprise Help

Program Files Technical

Project Schedules

Project Schedules Help

Project Schedules Samples

Property Reporting Wizard

Release Notes Enterprise

Sample Drawings

Save as HTML

Shape Explorer

Shape Explorer Help

SmartShape Wizard

Software Design

Software Design Help

Software Design Samples

Solutions

Stencil Report Wizard

UML Extensions

Visio (All Users)

Visio Core Files

Visio Technical Core Files

</li> Temporarily quit any virus scanning software you are currently using.</li> Insert the Visio 2000 CD into your CD-ROM drive to begin the Installation procedure.</li> Setup will require one system restart and then the Visio Install Manager (VIM) will launch.</li></ol>

If the Visio Install Manager does not appear after the computer restarts, finish the installation using the steps in Method 2.

Additional query words: prb Visio2000

Keywords: kberrmsg kbnofix kbprb KB286120

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