Microsoft KB Archive/274447

= MSExchangeSA Does Not Start and Events 9001 and 1005 Are Logged =

Article ID: 274447

Article Last Modified on 10/25/2007

-

APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition

-



This article was previously published under Q274447



SYMPTOMS
When you start the Exchange-based computer or system attendant manually, the following error messages may appear in the event viewer Application log:

Event ID: 9001

Source: MSExchangeSA

Category: General Description:

The ABV DG dll is required but cannot be loaded. error 'c007007e'.

-and-

Event ID: 1005

Source: MSExchangeSA

Category: General

Description:

Unexpected error. The specified module could not be found. Facility:Win32 ID no: c007007e Microsoft System Attendant occurred.

The following error message may appear in the System event log:

Event ID: 7001

Source: Service Control Manager

Category: None

Description:

The Microsoft Exchange Information Store service depends on the Microsoft Exchange System Attendant service, which failed to start because of the following error:

%%0

In addition, when you attempt to start the system attendant manually, you may receive the following error message:

Could not start the Microsoft Exchange System Attendant service on local computer. The service did not return an error. This could be an internal Windows error or an internal service error.

If the problem persists, contact your system administrator.



CAUSE
The Recipient Update Service file, Abv_dg.dll, may be missing or damaged. The file is located in Program Files\Exchsrvr\Bin folder.



RESOLUTION
To resolve this issue, replace the Abv_dg.dll file that is located in the Program Files\Exchsrvr\Bin folder. You can obtain the file from the installation media in the Setup\i386\Exchange\Bin folder.



MORE INFORMATION
When you start the Exchange-based computer, several MSExchangeSA dependant files are loaded. When these dependant files are loaded, they are logged in the event viewer Application log. Before you receive the error messages, the Application log may show the files that was attempting to load:

Event ID: 9006

Source: MSExchangeSA

Category: General

Description:

Microsoft Exchange System Attendant is loading 'ABV_DG.DLL'.

Additional query words: exch2kp2w XADM

Keywords: kberrmsg kbprb KB274447

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.