Microsoft KB Archive/840371

= High processor usage from the spooler occurs when a user logs off from a session on a terminal server that is running Windows Server 2003 or Windows 2000 =

Article ID: 840371

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
When a user logs off from a session on a terminal server (a server that has Terminal Server enabled) that is running either Microsoft Windows 2000 or Microsoft Windows Server 2003, the Spoolsv.exe file consumes a large percentage of processor time for a short time.



CAUSE
This problem occurs when a user gains access to the Windows terminal server by using a Citrix Metaframe client and has redirected client printers. When the user logs off the terminal server, the spooler service is notified that redirected printers have to be purged. The spooler service then notifies every session's Winlogon service that a printer has to be cleared. Every Winlogon service then queries the spooler service for an update, and this causes high processor usage from the spooler service.



Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003
  Date         Time   Version            Size    File name --  09-Apr-2004  20:11  5.2.3790.159      311,296  Localspl.dll 09-Apr-2004 20:11  5.2.3790.121       80,896  Spoolss.dll

Windows Server 2003, 64-bit editions
  Date         Time   Version            Size    File name --  09-Apr-2004  20:13  5.2.3790.159      857,600  Localspl.dll 09-Apr-2004 20:13  5.2.3790.121      233,472  Spoolss.dll

Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 07-Apr-2004 20:19  0.2.0.1           138,000  Faxui.dll 24-Mar-2004 02:17  5.0.2195.6898     242,448  Gdi32.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 07-Apr-2004 20:19  5.0.2195.6920     252,688  Localspl.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 24-Mar-2004 02:17  5.0.2195.6895     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll 07-Apr-2004 20:19  5.0.2195.6876      80,144  Spoolss.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 11-Mar-2004 02:37  5.0.2195.6897   1,720,368  Win32k.sys 19-Jun-2003 20:05  5.0.2195.6681      97,040  Win32spl.dll 11-Mar-2004 02:37  5.0.2195.6898     181,520  Winlogon.exe 07-Apr-2004 20:19  5.0.2195.6920     243,984  Winsrv.dll 24-Mar-2004 02:17  5.0.2195.6897     742,160  Kernel32.dll 11-Mar-2004 02:37  5.0.2195.6897   1,720,368  Win32k.sys 07-Apr-2004 20:19  5.0.2195.6920     243,984  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Win2k3 win2k win2003 win2000 spooler cpu

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB840371

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