Microsoft KB Archive/315621

= Cannot Add FQDN Web Folders that Require Basic Authentication to &quot;My Network Places&quot; =

Article ID: 315621

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q315621



SYMPTOMS
You may not be able to use the fully-qualified domain name (FQDN) to connect to a Web folder on a Microsoft Internet Information Server (IIS) Web server that requires basic authentication.

For example, when you try to use the Add a Network Place Wizard to add a Web folder for. . .com to &quot;My Network Places,&quot; you are prompted for a user name and password to connect. When you enter a valid user name and password, you are again prompted for a user name and password.



CAUSE
This problem occurs because the Windows XP Web Distributed Authoring and Versioning (WebDAV) redirector sends basic credentials with an FQDN server name, which is not accepted by the IIS Web server.



RESOLUTION
To work around this problem, connect to the server by using the NetBIOS name (for example, use http://server) instead of the FQDN or type the NetBIOS name of the server, followed by \ in the User name box instead of just the user name. For example, type \ instead of just , and then type the password in the Password box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbfix kbnetwork kbprb kbui KB315621

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