Microsoft KB Archive/269858

= Msinfo32.exe Causes Userenv Event ID 1000 on Localized Version of Windows 2000 =

PSS ID Number: 269858

Article Last Modified on 11/13/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server SP1
 * Microsoft Windows 2000 Advanced Server SP1
 * Microsoft Windows 2000 Professional SP1

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This article was previously published under Q269858



SYMPTOMS
You may receive Userenv event ID 1000 in the Application log when you run Msinfo32.exe in a certain way. The text of event ID 1000 is:

Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.

DETAIL - Access is denied. , Build number ((2195)).



CAUSE
Winmgmt.exe does not release a handle to a registry key; Winlogon.exe cannot unload the user profile and logs the error in the event log.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date        Time      Size     File name ---  08/15/2000  07:34p    196,685  Winmgmt.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.



MORE INFORMATION
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: winmgmt exe winlogon

Keywords: kbbug kbfix kbWin2000PreSP2Fix KB269858

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbWin2000AdvServSP1 kbwin2000Pro kbwin2000ProSearch kbWin2000ProSP1 kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbwin2000ServSP1 kbWinAdvServSearch

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