Microsoft KB Archive/328680

= XCCC: Error Message: The Item Could Not Be Found. It May Have Been Deleted =

PSS ID Number: 328680

Article Last Modified on 10/21/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft Exchange 2000 Enterprise Server

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This article was previously published under Q328680



SYMPTOMS
When you try to log on to Outlook Web Access (OWA), you may receive the following error message:

The item could not be found. It may have been deleted.



CAUSE
This issue may occur if URLscan is installed on the same computer as Exchange 2000 Server.



RESOLUTION
To resolve this issue, remove URLscan from the computer on which Exchange 2000 Sever is installed:
 * 1) Click Start, point to Settings and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click URLscan, and then click Change/Remove.
 * 4) Follow the instructions on the screen to complete the removal of URLscan.



MORE INFORMATION
For additional information about the IIS Lockdown and URLscan security tools, click the article number below to view the article in the Microsoft Knowledge Base:

309508 XCCC: IIS Lockdown and URLscan Configurations in an Exchange Environment

Keywords: kberrmsg kbprb KB328680

Technology: kbExchange2000EntServ kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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