Microsoft KB Archive/248303

= Encarta Encyclopedia: Error Message When You Start Virtual Tour =

Article ID: 248303

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q248303



SYMPTOMS
When you attempt to start a Virtual Tour in one of the programs listed at the beginning of this article, you may receive an error message similar to one of the following

Enc caused a general protection fault in module Stbv_128.drv.

Enc caused a general protection fault in module Dibeng.dll.

where  is the version year of your program.



CAUSE
This behavior can occur if an ATI Graphics Vantage (Mach 8) video adapter is installed in your computer.



MORE INFORMATION
Microsoft recommends that you do not run any of the programs listed at the beginning of this article on a computer in which an ATI Graphics Vantage (Mach 8) video adapter is installed.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm ee99 ers99 ee2k ers2k

Keywords: kb3rdparty kbdisplay kberrmsg kbprb KB248303

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