Microsoft KB Archive/222163

= XCLN: Delivery Receipt Received: "Your message was deleted without being read" =

Article ID: 222163

Article Last Modified on 1/24/2007

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APPLIES TO

 Microsoft Outlook 97 Standard Edition, when used with:  Microsoft Windows 95

 Microsoft Windows 98 Standard Edition  Microsoft Outlook 98 Standard Edition, when used with:  Microsoft Windows 95

 Microsoft Windows 98 Standard Edition</li></ul> </li> Microsoft Outlook 2000 Standard Edition, when used with:  Microsoft Windows 95</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li> Microsoft Exchange Server 5.5 Standard Edition</li></ul>

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This article was previously published under Q222163

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SUMMARY
If the following conditions exist, you may receive a message stating that your message was deleted without being read.

Conditions

 * User A has a delegate, User D.
 * User A has set up the delegate to receive meeting requests and User A does not receive the requests.
 * User B sends a meeting request to User A and later receives a Delivery Receipt stating "Your message was deleted without being read."

Scenario
<ol> User B enables the "Tell me when all messages have been read" tracking option in Outlook. This option notifies the message sender that the message has been opened by the recipient, including date and time.

(To do this, on the Tools menu, click Options, click E-Mail Options, click Tracking Options, and click to select the Tell me when all messages have been read check box.)</li> User B sends a message to User A.</li>  User A doesn't read the message (the delegate, User D, does), hence the following message tracking notification to User B: <pre class="fixed_text">-Original Message- From:  User A Sent:   Friday, March 12, 1999 12:18 PM To: User B Subject:    Meeting

Your message To:  User A      Subject:  Meeting Sent: 3/12/99 12:18 PM

was deleted without being read on 3/12/99 12:18 PM. </li> The delegate, User D, selects the option to delete meeting requests after they've been accepted, or simply deletes the request after it is processed.

(To do this, on the Tools menu, click Options, click E-Mail Options, click Advanced E-Mail Options, and click to select the Delete meeting request from inbox when responding check box.)

Enabling this setting removes a meeting request from the Inbox when User D responds. If User D accepts the meeting request, the meeting is entered in the Calendar.</li></ol>

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MORE INFORMATION
There is no way to prevent this behavior unless you clear the Tell me when messages have been read check box, which is not selected by default.

Additional query words: 8.0 8.01 8.02 8.03 8.04 8.5 9.0

Keywords: kbhowto KB222163

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