Microsoft KB Archive/937188

= When an Adobe RGB profile-embedded TIFF image is printed to the Windows XPS Document Writer on a Windows Vista-based computer or on a Windows XP SP2-based computer, the colors may be incorrect =

Article ID: 937188

Article Last Modified on 8/29/2007

-

APPLIES TO


 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Starter
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Ultimate
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Microsoft Windows XP Service Pack 2
 * Windows Live Photo Gallery

-



SYMPTOMS
Consider the following scenario:
 * You use Windows Photo Gallery or Windows Live Photo Gallery on a Windows Vista-based computer or on a Windows XP Service Pack 2 (SP2)-based computer to print an image to the Windows XPS Document Writer.
 * The image in question is an Adobe RGB profile-embedded TIFF image.

In this scenario, the colors may be incorrect. Specifically, the output-image color map may not match the expected color map.



CAUSE
This problem occurs because Windows Photo Gallery or Windows Live Photo Gallery does not correctly use the embedded Adobe RGB color profile when the image is passed to the Windows XPS print driver. This problem occurs when the image uses the Adobe RGB color space.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista, x86-based versions

Windows Vista, 64-bit versions



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbbug kbfix kbqfe kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix kbwinliveportal KB937188

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.