Microsoft KB Archive/817699

= PS/2 Mouse Does Not Work After Your Computer Resumes from Hibernation =

Article ID: 817699

Article Last Modified on 2/26/2007

-

APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Home Edition

-



SYMPTOMS
After your computer resumes from hibernation, your PS/2 mouse may not work. The mouse pointer may not respond to the movement of your mouse.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time    Version        Size        File name 26-Mar-2003 23:41   5.1.2600.1192  1,694,592   Win32k.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Additional query words: VIA VT8235 South Bridge chipset

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB817699

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.