Microsoft KB Archive/216473

= XFOR: Migrating Mailbox with Message from cc:Mail Release 8 Client =

Article ID: 216473

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q216473





SYMPTOMS
When a Mailbox from a Lotus cc:Mail DB6 post office is migrated using either the Exchange Server 5.5 or Exchange Server 5.5 Service Pack 2 (SP2) Migration Wizard, if that mailbox has a Rich Text Format (RTF) message, that message becomes garbage in Exchange Server.



CAUSE
Because Lotus cc:Mail release 6.x client is non-RTF aware, the Migration Wizard does not check for RTF.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Migration Wizard

The fix is also available in the Connectivity and Migration Web 3 release. This release can be downloaded from the following Microsoft Web site:

http://www.microsoft.com/servers/



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Keywords: kbbug kbfix kbqfe KB216473

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