Microsoft KB Archive/310889

= PPT2000: Cannot Insert a TIFF File from a Local Mapped Drive on a Citrix Connection =

Article ID: 310889

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft PowerPoint 2000 Service Pack 1

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This article was previously published under Q310889



SYMPTOMS
When you try to insert a Tagged Image File Format (TIFF) file in Microsoft PowerPoint SR-1, you receive the following error message:

An error occurred while importing this file.



CAUSE
This problem occurs when you try to insert the TIFF file from a local drive that is mapped by a Citrix server that is running Terminal Services.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date          Time     Size        File name -  28-JAN-2002   07:08    1,941,212   Mso9.msp 28-JAN-2002  09:46    4,033,200   Mso9_Admin.msp 28-JAN-2002  22:07        2,875   Readme.txt After the hotfix is installed, the following files will have the listed attributes or later:   Date          Time       Version      Size       File name --  25-JAN-2002   18:28:04   9.0.0.6124   5,595,185  Mso9.dll



WORKAROUND
To work around this problem, manually map a drive to a Universal Naming Convention (UNC) connection, instead of using the built-in drive mapping that the Citrix client provides.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Additional query words: tiff tif converter citrix

Keywords: kberrmsg kbbug kbfix kboffice2000sp3fix kboffice2000presp3fix KB310889

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