Microsoft KB Archive/303710

= OL2000: Fields Are Empty When You Set the Internet E-mail Service as User-Defined =

Article ID: 303710

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q303710



SYMPTOMS
If you use Outlook 2000 configured for either Internet Mail Only (IMO) mode or Corporate or Workgroup (CW) mode with the Internet E-mail service, the From, To, and cc fields are empty when you open a message whose character set is set as user-defined.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Component:

+---+


 * File name | Version |

+---+


 * Outlmime.dll | 9.0.3161.0 |

+---+


 * Pstprx32.dll | 9.0.5212.0 |

+---+

The Spanish-Language version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date      Time   Version      Size       File Name 10/20/00 07:08  1.0.3.27        43,520  Bjablr32.dll 06/14/00 12:12  3.2.0.27        61,952  Bjlog32.dll 06/25/01 06:14  1.0.3.28        98,304  Bjsrch32.dll 06/19/00 14:24  5.5.2652.65    717,584  Cdo.dll 06/19/00 13:43  5.5.2652.65    809,744  Cdo.doll_0004 06/25/01 06:15  9.0.0.4715     122,931  Contab32.dll_0002 06/14/00 12:14  1.0.3.27       183,808  Emablt32.dll 10/19/00 04:15  5.5.3142.0     154,112  Emasbpew.dll_0005 06/25/00 06:15  5.5.3158.0     598,288  Emsmdb32.dll_0005 06/25/01 06:15  5.5.3159.0     135,440  Emsui32.dll_0005 06/02/00 05:45  9.0.0.4201      86,067  Envelope.dll 06/25/01 06:15  5.5.3156.0     549,136  Exsec32.dll_0005 04/05/00 14:02  9.0.0.4005     192,561  Mimedir.dll 06/25/01 06:15  5.5.3157.0     796,672  Msmapi32.dll_0001 06/25/01 06:15  5.5.3157.0     627,200  Msmapi32.dll_0002 10/19/00 04:17  5.5.3138.0     602,384  Mspst32.dll_0004 10/19/00 04:15  5.5.3138.0     528,656  Mspst32.dll_0005 01/31/00 20:26  9.0.0.3731     196,661  Oladd.fae 10/19/00 04:00                 488,513  Olexchng.aw   10/19/00  04:00                  31,729  Olsec9.chm 10/19/00 04:00                 184,883  Olxchng9.chm 06/25/01 06:15  5.5.3153.0     458,240  Omi9.dll_0001 08/02/01 11:12  5.5.3153.0     552,448  Omint.dll_0001 06/06/01 12:05                 129,024  Out2ksec.mst 06/25/01 06:15  8.30.3157.0    794,896  Outex.dll 10/19/00 04:00               1,161,021  Outlhlp.aw_0001 06/15/01 01:30  9.0.0.5414   5,328,946  Outllib.dll 06/25/01 06:17  9.0.0.5414   1,765,426  Outllibr.dll 11/08/01 02:43  9.0.5512.0     372,787  Pstprx32.dll_0002 07/07/00 13:41  9.0.0.4307      73,772  Rm.dll 06/02/00 06:30  9.0.0.4201      65,586  Sendto9.dll The fix is also available for the following language(s): French, Spanish, Thai



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Additional query words: OL2K

Keywords: kbbug kbfix kbqfe kboffice2000sp3fix kbhotfixserver KB303710

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