Microsoft KB Archive/937934

= OneNote 2007 crashes when you publish the current notebook as a PDF file or as an XPS file =

Article ID: 937934

Article Last Modified on 6/14/2007

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APPLIES TO


 * Microsoft Office OneNote 2007

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SYMPTOMS
When you publish the current notebook as a PDF file or as an XPS file in Microsoft Office OneNote 2007, OneNote 2007 crashes. Additionally, you receive the following error message:

Microsoft Office OneNote has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click What data does this error report contain in the error message, you receive an error signature that resembles the following:

AppName: onenote.exe AppVer: 12.0.4518.1014 AppStamp:4542816b

ModName: onmain.dll ModVer: 12.0.4518.1014 ModStamp:454281a5

fDebug: 0 Offset: 002d0ef5



WORKAROUND
To work around this problem, rename the OneNoteOfflineCache.onecache file before you publish the current notebook as a PDF file or as an XPS file.

On a computer that is running Windows Vista, the OneNoteOfflineCache.onecache file is located in the following folder:

%USERPROFILE%\AppData\Local \Microsoft\OneNote\12.0\

On a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003, the OneNoteOfflineCache.onecache file is located in the following folder:

%USERPROFILE%\Local Settings\Application Data\Microsoft\OneNote\12.0\



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: ON2007

Keywords: kbtshoot kberrmsg kbexpertisebeginner kbprb KB937934

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