Microsoft KB Archive/158412

= Microsoft Knowledge Base =

Cannot Install MSN with Proxy Server Set Up
Last reviewed: October 7, 1997

Article ID: Q158412

The information in this article applies to:


 * The Microsoft Network versions 2.0, 2.5

SYMPTOMS
When you attempt to install the new MSN, The Microsoft Network, you may receive the following error message:

Could not connect to download server, or could not complete the download. Setup is not complete; you must run Setup again to complete the installation.

CAUSE
This behavior may occur if you have Microsoft Internet Explorer set up to connect using a proxy server.

RESOLUTION
Configure Internet Explorer not to use a proxy server. To do so, follow these steps:


 * 1) Right-click The Internet Explorer icon on the desktop, and then click Properties.
 * 2) Click the Connection tab.
 * 3) Click the "Connect through a proxy server" check box to clear it.
 * 4) Click the "Connect to the Internet as needed" check box to select it.
 * 5) Click OK.

You can now install MSN.