Microsoft KB Archive/918460

= Error message when you try to merge two accounts or two contacts in Microsoft Dynamics CRM 3.0: &quot;There is a problem communicating with the Microsoft CRM server&quot; =

Article ID: 918460

Article Last Modified on 2/2/2007

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APPLIES TO


 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.





SYMPTOMS
When you try to merge two accounts or two contacts in Microsoft Dynamics CRM 3.0, you receive the following error message:

There is a problem communicating with the Microsoft CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.

This problem occurs if one of the accounts or one of the contacts is the customer or the billing customer on a contract that has multiple line items.

You may receive a similar error message when you do the following actions:
 * You change the customer on a contract that has multiple line items.
 * You add a parent account to an account that is the customer on a contract that has multiple line items.
 * You add a parent account to a contact that is the customer on a contract that has multiple line items.



RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0

Keywords: kbcrmv3cno kberrmsg kbbug kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB918460

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