Microsoft KB Archive/919425

= Xbox 360: Error message when you try to play a DVD: &quot;DVD Read Error&quot; =

Article ID: 919425

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SYMPTOMS
When you try to play a DVD, you receive the following error message:

DVD Read Error



CAUSE
This issue occurs because the Xbox console cannot read the disc correctly. This issue may occur if any one of the following conditions is true:
 * The disc is dirty.
 * The disc is damaged and cannot be recognized.



THINGS TO TRY

 * 1) Turn the console off, and then turn the console on again. Try the disc again.
 * 2) Clean the disc and examine the disc for flaws and scratches. Try the disc again.

Important Do not use laser lens cleaners or similar products to clean the disc.
 * 1) If you have another console available, try the DVD in another console.
 * 2) If the disc is a recordable DVD, try a different recordable disc type or another disc from a different manufacturer.

Keywords: kbxboxliveconnectivity kbxboxconsole kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxbox360ext kbpubtypekc kbtshoot KB919425

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