Microsoft KB Archive/305249

= &quot;Error 5. Access Is Denied&quot; Error Message When You Try to Connect to MSN =

Article ID: 305249

Article Last Modified on 10/30/2006

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APPLIES TO


 * MSN 2.0 Software
 * MSN 5.1 Software

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This article was previously published under Q305249



SYMPTOMS
When you attempt to connect to MSN, The Microsoft Network, you may receive the following error message during the authentication process:

Error 5. Access is denied.



CAUSE
This behavior occurs because of an incorrect user name or password.



RESOLUTION
To resolve this behavior, make sure that the user name and password are correct and that you include MSN/ in front of the user name.



MORE INFORMATION
For additional information about MSN, click the article numbers below to view the articles in the Microsoft Knowledge Base:

238510 Using MSN Internet Services in Windows 2000

166090 MSN Support in Windows NT

Keywords: kberrmsg kbprb KB305249

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