Microsoft KB Archive/239851

= Error Message: The File Converter Could Not Read the Required Data from the Disk =

Article ID: 239851

Article Last Modified on 11/29/2007

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APPLIES TO


 * Microsoft ActiveSync 4.1
 * Microsoft ActiveSync 3.5
 * Microsoft ActiveSync 3.0

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This article was previously published under Q239851



SYMPTOMS
When you attempt to synchronize a Microsoft Pocket Word document between a Windows CE-based device and a desktop computer, you may receive the following error message:

Error converting file. Cannot convert file ' '. The file converter could not read the required data from the disk.

The file ' ' cannot be synchronized with your mobile device. Ensure the file is not in use on either your mobile device or this computer, and that there is sufficient memory on your mobile device to store the file. Then, synchronize again.

Clicking OK causes the same error message to be displayed a second time.

After this error message occurs, you cannot delete the Word document from the Synchronized Files folder until you restart the computer. The following error message occurs when you attempt to delete the Word document from the Synchronized Files folder:

Error Deleting File

Can not delete ' ': Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.

This error message occurs both when you try to synchronize by using the Synchronized Files folder or when you try to convert a file received as an attachment in e-mail.



CAUSE
The conversion utility is unable to properly convert the document.



WORKAROUND
The document must be re-created. To delete the Word document from the Synchronized Files folder, restart the desktop computer. Or, press CTRL+ALT+DELETE, end the Wcescomm.exe task, and then delete the file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbprb KB239851

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