Microsoft KB Archive/922177

= Error when you click the &quot;Forgot your password?&quot; link in the Groove logon screen: &quot;Component not installed&quot; =

Article ID: 922177

Article Last Modified on 2/1/2007

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APPLIES TO


 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
When you click the Forgot your password link in the Groove logon screen, you may receive the following error message:

Component not installed



CAUSE
This problem occurs when the following conditions are true:
 * The domain is using manual password reset.
 * The initial installation or a subsequent upgrade of Groove could not install the components that are required to run the Reset Request tool.



RESOLUTION
To resolve this problem, reinstall the same version of Groove over the current installation.

Additional query words: TCN-01619

Keywords: kbprb kbexpertiseinter kbtshoot KB922177

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