Microsoft KB Archive/326066

= The account password does not work when you try to connect to your financial account through MSN Money or through Microsoft Money =

Article ID: 326066

Article Last Modified on 7/31/2007

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APPLIES TO


 * Microsoft Money Essentials
 * Microsoft Money Plus Deluxe
 * Microsoft Money Plus Home & Business
 * Microsoft Money Plus Premium
 * Microsoft Money 2007 Deluxe
 * Microsoft Money 2007 Home & Business
 * Microsoft Money 2007 Premium
 * Microsoft Money 2006 Deluxe
 * Microsoft Money 2006 Premium
 * Microsoft Money 2006 Small Business
 * Microsoft Money 2006 Standard
 * Microsoft Money 2005 Deluxe Edition
 * Microsoft Money 2005 Premium Edition
 * Microsoft Money 2005 Small Business Edition
 * Microsoft Money 2005 Standard Edition
 * Microsoft Money 2004 Deluxe Edition
 * Microsoft Money 2004 Premium Edition
 * Microsoft Money 2004 Small Business Edition
 * Microsoft Money 2004 Standard Edition
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2003 Deluxe and Business Edition
 * Microsoft Money 2003 Standard Edition
 * Microsoft Money 2002 Standard Edition
 * Microsoft Money 2002 Business & Personal Edition
 * Microsoft Money 2002 Deluxe and Business Edition
 * Microsoft Money 2001 Standard Edition
 * Microsoft Money 2001 Business and Personal Edition
 * Microsoft Money 2001 Deluxe and Business Edition
 * Microsoft Money 2000 Standard Edition
 * Microsoft Money 2000 Business & Personal Edition
 * Microsoft Money 99 Standard Edition
 * Microsoft Money 99 Personal & Business Edition
 * Microsoft Money 99 Deluxe Edition
 * Microsoft Money 98 Standard Edition
 * Microsoft Money 98 Deluxe Edition
 * MSN Money

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This article was previously published under Q326066





SYMPTOMS
When you try to connect to your financial account through MSN Money or through Microsoft Money, the password that you typically use to access your account through your financial institution's Web site does not work.



CAUSE
Many financial institutions use two types of passwords. One password is for the users to access the information through the financial institution's Web site, and the other password is for users who use finance programs, such as MSN Money and Microsoft Money.



RESOLUTION
To obtain the correct logon information to connect to your bank through the products listed at the beginning of this article, contact your bank directly.



MORE INFORMATION
Many financial institutions offer multiple ways to access your accounts online. There are two basic ways to access your accounts. One way is to access your account online through the World Wide Web (Web). The other way is to access your accounts online through a direct link to your bank.

The most common method to access your accounts is online through the Web. You connect to the Web site of your financial institution, and then use your 5 to 8 digit password to sign in directly on the Web site.

To access your financial institution's Web site through Microsoft Money, click the Connect to Bank option in the left pane, and then connect to the Web site. Click signin to obtain access. You can take advantage of any options available there, and then directly download that activity into Money.

The direct link method to access your account is called &quot;OFX&quot;. It is offered by many financial institutiosn for a fee. You use a direct link in a way that is similar to how you access the Internet through the Web. In this case, however, you use the Get Online Statements feature in Money. This feature requires another password. Contact online support for your financial institituion to discuss this feature or to activate it. Your financial institution will supply you with a password that you can enter into the appropriate line in the Get Online Statements feature of Money.

Your financial institution sets up the direct link feature. To work correctly, Money does not require the direct link feature, and Money does not control the direct link feature.

Keywords: kbprb KB326066

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