Microsoft KB Archive/906099

= Error message on a Windows Server 2003-based computer: &quot;STOP 0x0000007E&quot; =

Article ID: 906099

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Standard x64 Edition

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
On a Microsoft Windows Server 2003-based computer, you receive the following Stop error message:

STOP 0x0000007E (0xC0000005, ,   ,   )

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Notes
 * Not all &quot;STOP 0x0000007E&quot; error messages are caused by the problem that is described in this article.
 * The results of a Stop error may vary, depending on the computer's system failure settings.
 * The parameter values in this error message may vary, depending on the computer's configuration. However, in this particular instance, the first parameter is always &quot;C0000005.&quot;

<div class="cause_section">

CAUSE
This problem occurs because the Mrxsmb.sys file does not increment the reference count when you post a work context to perform a reconnect.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
Because of file dependencies, this hotfix requires Microsoft Windows Server 2003 Service Pack 1.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 32-bit versions with Service Pack 1

Windows Server 2003, x64-based versions with Service Pack 1

Windows Server 2003, Itanium-based versions with Service Pack 1

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB906099

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