Microsoft KB Archive/224425

= Cannot Start Microsoft System Information Tool =

Article ID: 224425

Article Last Modified on 8/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q224425



SYMPTOMS
When you try to start the Microsoft System Information tool (Msinfo32.exe), nothing may happen.



CAUSE
This behavior can occur if Windows Guardian is loaded by CyberMedia First Aid 95 or First Aid 95 Deluxe.



RESOLUTION
To resolve this issue, obtain an update for First Aid 95 from the following NYC Web site:

http://www.nyc.gov/html/oem/downloads/pdf/effak.pdf

Or, you can upgrade to a later version of First Aid to resolve the issue.

To work around this issue, do not load Windows Guardian.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbprb KB224425

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