Microsoft KB Archive/229809

= SMS: Unexpected Reinstallation of SMS Packages =

Article ID: 229809

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q229809



SYMPTOMS
Packages installed months, weeks, or days earlier are suddenly reinstalled at some Systems Management Server clients.

This problem occurs only on Systems Management Server 1.2 Service Pack 3 and Service Pack 4.



CAUSE
Deletion, corruption, or a purge in the local Package Command Manager (PCM) history file, Pcmhist.reg, may lead to this problem.

When such a situation occurs, PCM rebuilds a new file containing all the packages available in the computer instruction (.ins) file, even if these packages were already installed as mandatory packages.

A feature introduced in Systems Management Server 1.2 Service Pack 3 allows this behavior. For additional information about this feature, please see the following article in the Microsoft Knowledge Base:

174933 SMS: PCM Service Job Does Not Log Failure If Not Mandatory



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Time   Size   File name   Platform -

06/09/98  10:37p        263,632   Pcmsvc32.exe   (x86) 06/09/98  10:37p        451,760   Pcmwin16.exe   (x86) 06/09/98  10:37p        465,312   Pcmwin32.exe   (x86)

06/09/98  10:36p        792,336   Pcmsvc32.exe   (Alpha) 06/09/98  10:35p      1,168,144   Pcmwin32.exe   (Alpha) NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 3 and Service Pack 4.

Additional query words: prodsms pcmsvc sp sp3

Keywords: kbqfe kbhotfixserver kbbug kbfix KB229809

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