Microsoft KB Archive/195520

= Encarta 99: How to Turn Off Sounds and Visual Effects =

Article ID: 195520

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition

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This article was previously published under Q195520



SUMMARY
If you are unable to start Encarta Encyclopedia 99, or if you experience problems when you attempt to use the enhanced sound or display features in Encarta 99, you may need to obtain updated drivers for your sound card or display adapter.



MORE INFORMATION
Encarta 99 Disc 1 and the Encarta Reference Suite 99 Installation and Resources CD-ROM contain a set of registry keys you can use to determine whether any problems that occur when you use Encarta are related to outdated sound card or display adapter drivers.

To use these registry keys to troubleshoot problems in Encarta 99, follow these steps:


 * 1) Insert the Encarta 99 Disc 1 or the Encarta Reference Suite Installation and Resources CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent Encarta 99 or Encarta Reference Suite Setup from starting automatically.
 * 2) Double-click My Computer.
 * 3) Right-click your CD-ROM drive icon, and then click Explore.
 * 4) Double-click the Support folder.
 * 5) Double-click the Regfiles folder.
 * 6) Double-click the Eesndoff.reg file, and then click OK.
 * 7) Start Encarta 99.
 * 8) If the problems no longer occur, contact the manufacturer of your sound card to inquire about obtaining an updated sound driver for the sound card.

If the problems continue to occur, continue to the next step.
 * 1) Quit Encarta 99.
 * 2) In Windows Explorer, double-click the Eesndon.reg file, and then click OK.
 * 3) In Windows Explorer, double-click the Eevwoff.reg file, and then click OK.
 * 4) Start Encarta 99.
 * 5) If the problems no longer occur, contact the manufacturer of your display adapter to inquire about obtaining an updated video driver for the display adapter.

If the problems continue to occur, continue to the next step.
 * 1) Quit Encarta 99.
 * 2) In Windows Explorer, double-click the Eesndoff.reg file, and then click OK.
 * 3) Start Encarta 99.
 * 4) If the problems no longer occur, contact the manufacturer of your sound card and the manufacturer of your display adapter to inquire about obtaining updated drivers for your sound card and your display adapter.

If the problems continue to occur, they are most likely unrelated to your sound card or display adapter drivers.

To restore the startup sounds, the user interface sounds, and the enhanced display options in Encarta 99, follow these steps:


 * 1) Double-click My Computer.
 * 2) Right-click your CD-ROM drive icon, and then click Explore.
 * 3) Double-click the Support folder.
 * 4) Double-click the Regfiles folder.
 * 5) Double-click the Eesndon.reg file, and then click OK.
 * 6) Double-click the Eevwon.reg file, and then click OK.

Additional query words: multi multi-media media mm tshoot

Keywords: kbdisplay kbenv kbhowto kbsound KB195520

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