Microsoft KB Archive/284277

= Casino: Game Quits Unexpectedly or Computer Stops Responding =

Article ID: 284277

Article Last Modified on 11/18/2004

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APPLIES TO


 * Microsoft Casino

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This article was previously published under Q284277



SYMPTOMS
When you play Microsoft Casino, you may experience any of the following behaviors:
 * Your computer may stop responding.
 * The game may stop responding.
 * The game may quit unexpectedly.
 * The sound may stop responding.



CAUSE
This behavior can occur if a Master Riptide sound card is installed on your computer and its driver is not compatible with the game.



RESOLUTION
If you play Casino on a Hewlett Packard computer with a Master Riptide sound or communication card, download and install the latest version of the Riptide driver. To do so, visit the following Hewlett Packard Web site:

http://www.hp.com/cposupport/eschome.html

To resolve this issue, contact the manufacturer of your sound card for information about how to obtain and install the latest sound driver for your sound card.

For information about how to contact the manufacturer of your sound card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



MORE INFORMATION
To determine the manufacturer and model of your sound card:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Device Manager tab.
 * 4) Click the PLUS SIGN (+) next to Sound, video and game controllers to expand the branch.
 * 5) Note the manufacturer and model of the sound card that is listed in the Sound, video and game controllers branch.
 * 6) Click OK, and then close Control Panel.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: msgame kb3rdparty kbsound rip tide audio crash drop hang hewlet packard hp pavilion poker desktop drops hangs

Keywords: kbprb KB284277

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