Microsoft KB Archive/295377

= Non-delivery report is generated when an Exchange Server 5.5 user sends mail to an Exchange 2000 Server user or an Exchange Server 2003 user =

Article ID: 295377

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q295377



SYMPTOMS
In a mixed-mode Exchange organization, when a user on a Microsoft Exchange Server 5.5 computer sends mail to a user homed on an Exchange 2000 server or an Exchange Server 2003 server, one of the following non-delivery report (NDR) may be generated:

The following recipient(s) could not be reached:

Unable to deliver the message due to a communications failure The MTS-ID of the original message is: c=US;a= ;p=JLW;l=USCHITX017-010403152650Z-27073 MSEXCH:MSExchangeMTA:Americas.North:USCHITX017 The recipient name is not recognized

The MTS-ID of the original message is: c=US;a= ;p=JLW;l=USCHITX017-010403144801Z-26575 MSEXCH:MSExchangeMTA:Americas.North:USCHITX017 The message was undeliverable because the recipient specified in the recipient postal address was not known at this address The MTS-ID of the original message is: c=US;a= 
 * p=SNE2KJOIN55ORG;l=SNCPQ55FIRST-010423201428Z-1

If the Exchange Server 5.5 user sends mail to the X.400 address of an Exchange 2000 user from a personal address book entry, the operation is successful.



CAUSE
This problem occurs when the value of the LegacyExchangeDN attribute of the mailbox in Active Directory does not match the value of the OBJ-DIST-NAME attribute of the corresponding object in the Exchange Server 5.5 directory,



WORKAROUND
To work around this issue, change the connection agreement to replicate objects from Microsoft Windows to the Exchange Server 5.5 Recipients container. To do this, use one of the following methods:

Method 1

 * 1) In Active Directory Connector Manager, click the Active Directory Connector object in the left pane.
 * 2) In the right pane, click a recipients connection agreement, right-click it, and then click Properties.
 * 3) Click the From Windows tab.
 * 4) Next to the Default Destination box, click Modify.
 * 5) Expand  , click the Recipients container, and then click OK.
 * 6) The default destination should now start with &quot;cn=Recipients.&quot;
 * 7) Click OK to close the Properties dialog box for this recipient connection agreement.

Method 2

 * 1) In Active Directory Connector Manager, click the Active Directory Connector  object in the left pane.
 * 2) In the right pane, click the recipients connection agreement that you want.
 * 3) Right-click the recipients connection agreement, and then click Properties.
 * 4) Click the From Windows tab.
 * 5) Click to select the Create objects in location specified by Exchange 5.5 DN check box, and then click OK.



RESOLUTION
To resolve this problem, change the one-way recipients connection agreement to a two-way connection agreement.

If you are running Microsoft Exchange 2000 Server in the organization, make sure that you install the latest Exchange 2000 Server service pack before you perform these steps. If you do not install the latest Exchange Server 2000 service pack before you perform these steps, when you change the one-way connection agreement to a two-way connection agreement, you may experience the problems that are described in the following Microsoft Knowledge Base article: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

317721 Exchange Server 5.5 mailbox owner rights are removed when you change the ADC connection agreement from a one-way connection agreement to a two-way connection agreement

For more information about how to obtain the latest Exchange 2000 Server service pack, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

To change the connection agreement to a two-way agreement, follow these steps:
 * 1) In Active Directory Connector Manager, click the Active Directory Connector  object in the left pane.
 * 2) In the right pane, click the one-way recipients connection agreement that you want.
 * 3) Right-click the recipients connection agreement, and then click Properties.
 * 4) On the General tab, click Two-way, and then click OK.
 * 5) Click the From Windows tab, and then click Add.
 * 6) Click the container that you want to synchronize with Exchange Server 5.5, and then click OK two times.
 * 7) Close Active Directory Connector Manager.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

822921 How to configure a two-way recipient connection agreement for Exchange Server 5.5 and Exchange Server 2003 users



MORE INFORMATION
When a mailbox is created by using the Active Directory Users and Computers snap-in, the mailbox object automatically receives the following default value in the LegacyExchangeDN attribute:

/o=ORGNAME/OU=SITENAME/CN=RECIPIENTS/CN=Recipientname

When the Active Directory Connector is configured, a directory object corresponding to the mailbox object in Active Directory is created in the Exchange Server 5.5 directory. The OBJ-DIST-NAME attribute of the Exchange Server 5.5 directory object is derived from the container where the object is created. If the recipients container is not the default destination for the ADC connection agreement, the value of the OBJ-DIST-NAME attribute will receive a value that is different to the value of the LegacyExchangeDN attribute. In this scenario, you will experience the error that is described in the &quot;Symptoms&quot; section.

Additionally, the value of the OBJ-DIST-NAME attribute cannot be changed in Exchange Server 5.5. However, the value of the LegacyExchangeDN attribute can be changed at any time in Active Directory.

To prevent a mismatch of the values of the OBJ-DIST-NAME attribute and the LegacyExchangeDN attribute, make sure that the OBJ-DIST-NAME attribute value is replicated from the Exchange Server 5.5 directory into Active Directory. Therefore you must configure a two-way connection agreement.

