Microsoft KB Archive/908179

= The Microsoft CRM 3.0 Client for Microsoft Office Outlook background synchronization of contacts causes the mouse cursor to flicker =

Article ID: 908179

Article Last Modified on 12/8/2006

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
During background synchronization of contacts from your Microsoft CRM Server using the Microsoft CRM 3.0 client for Microsoft Outlook causes the mouse cursor to flicker and Microsoft Outlook to become unusable. This is especially noticeable when a large number of contacts are synchronizing, such as after installation, data import, or data migration.



CAUSE
This is a known problem in Microsoft Office Outlook.



RESOLUTION
The error message received during Microsoft CRM 3.0 client for Outlook setup is a warning message and setup should complete. To correct this problem following setup, do the following:  For Microsoft Office Systems 2003, install Microsoft Office Outlook 2003 Service Pack 2. To do this, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/downloads/default.aspx

 Install the Microsoft Outlook 2002 post-Service Pack 3 hotfix package. To do this, visit the following Microsoft Web site:

http://download.microsoft.com/download/6/c/3/6c35aa2e-ed59-464a-8380-4c42b6e6b105/officexp-KB899526-GLB.exe

For more information about the Microsoft Outlook 2002 post-Service Pack 3 hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:

899526 Description of the Microsoft Outlook 2002 post-Service Pack 3 hotfix package: May 25, 2005





MORE INFORMATION
If further assistance is required, contact Microsoft Customer Help and Support services. For a complete list of Microsoft Customer Help and Support services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Keywords: kbinfo KB908179

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