Microsoft KB Archive/131859

= WD: Word Hangs When You Assign Colon Character to Shortcut Key =

Article ID: 131859

Article Last Modified on 8/16/2005

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APPLIES TO


 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Word 6.0 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 6.01 for Macintosh
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a

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This article was previously published under Q131859



SYMPTOMS
When you attempt to assign the colon character to a shortcut key in the Symbol dialog box, Word may stop responding or display one of the following error messages:


 * The application "unknown" has unexpectedly quit, because an error of type 4 occurred.
 * Program Error Integer Divide By Zero
 * This program has performed an illegal operation and will be shut down.



CAUSE
This happens when the font you select in the Symbol dialog box is (normal text). (To locate the Symbol dialog box, click Symbol on the Insert menu. The error occurs when you choose the Shortcut Key button.)



RESOLUTION
To resolve this problem, upgrade to Microsoft Word 97 for Windows, or Word 98 Macintosh Edition.

To work around this problem, use either of the following methods.

Method 1:

Record a macro to insert the colon character, and assign the macro to a keystroke.

Method 2:

Choose a specific font's colon character, rather than using the (normal font) font.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem has been fixed in Microsoft Word 97 for Windows and Word 98 Macintosh Edition.

Keywords: kberrmsg kbinfo kbfix kbfont KB131859

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