Microsoft KB Archive/811621

= Cannot restore backup media that is created by a backup operator =

Article ID: 811621

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 1

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SYMPTOMS
If you use Ntbackup.exe to back up data to a new tape while you are logged on with a user account that is a member of the Backup Operators group and the Users group, the tape cannot be restored. When you try to restore the tape, you receive the following error message:

This set cannot be catalogued because the media containing the set data is missing.



CAUSE
By default, members of the Backup Operators group do not have Control permissions for the library object in Windows 2000. Ntbackup.exe requires this permission. If the Backup Operators group does not have Control permissions and if a member of the Backup Operators group performs a backup operation, the backup media is incomplete.



WORKAROUND
To work around this issue, assign Control permissions to the Backup Operators group. To do so, follow these steps:
 * 1) Right-click My Computer, and then click Manage.
 * 2) In the left pane, expand Storage, and then expand Removable Storage.
 * 3) Right-click the backup device that you want to use, and then click Properties.
 * 4) Click the Security tab.
 * 5) In the Name list, click Backup Operators.
 * 6) In the Permissions list, click to select the Allow check box that is next to Control.
 * 7) Click OK.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size       File name --  03-Jan-2003  01:54  5.0.2195.6161  1,162,512  Ntbackup.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbqfe kbwin2000sp3fix kboswin2000fix kbwin2ksp4fix kbhotfixserver KB811621

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