Microsoft KB Archive/900713

= You may receive a nonmaskable interrupt (NMI) error message when you install a new chipset driver in Windows Server 2003 =

Article ID: 900713

Article Last Modified on 10/11/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Web Edition

-





SYMPTOMS
When you install a new chipset driver in Microsoft Windows Server 2003, you may receive a nonmaskable interrupt (NMI) error message.



CAUSE
This problem occurs because the PCI (Peripheral Component Interconnect) bus driver (Pci.sys) does not correctly enumerate devices after the new chipset driver is installed.



RESOLUTION
To resolve this problem, apply this hotfix before you install a new chipset driver.

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix, you must have Windows Server 2003 with Service Pack 1 (SP1) installed.

Note The x64-based versions of Windows Server 2003 do not require this service pack.

Restart requirement
You must restart the computer after you apply this hotfix

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
  Date         Time   Version        Size    File name 04-Jun-2005 01:21  5.2.3790.2458  74,752  Pci.sys

Windows Server 2003, x64-based versions
  Date         Time   Version        Size     File name -  06-Jun-2005  16:48  5.2.3790.2458  114,688  Pci.sys

Windows Server 2003, Itanium-based versions
  Date         Time   Version        Size     File name -  06-Jun-2005  16:48  5.2.3790.2458  256,000  Pci.sys



WORKAROUND
To work around this problem, disconnect any unnecessary devices before you install the new chipset driver. For example, disconnect any SCSI controllers, PCI bridges, or tape drives.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kberrmsg kbqfe kbhotfixserver kbwinserv2003sp2fix KB900713

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.