Microsoft KB Archive/321248

= RRAS Dial-on-Demand Interface Does Not Establish a Connection =

Article ID: 321248

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q321248



SYMPTOMS
When you are using Microsoft Windows 2000 Service Pack 2 (SP2) with a large number of dial-on-demand (DOD) connections, you may experience intermittent connectivity problems on some of the DOD interfaces. This problem may occur on a server that contains eight or more DOD interfaces. This symptom may occur for both persistent and DOD routes. When the problem occurs and you try to connect the DOD connection, you receive a status of &quot;Connecting&quot;, but the connection is never established. You may also receive the following events in the System Event Log:

Event Source:  RemoteAccess Event Category: None Event ID:  20125 Date: Time: User:      N/A Computer: Description: A Demand Dial persistent connection to the remote interface  failed to be initiated successfully. The following error occurred: The interface is in a disabled state. Event Type: Error Event Source:  Srv Event Category: None Event ID:  2000 Date: Time: User:      N/A Computer: Description: The server's call to a system service failed unexpectedly.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date         Time   Version           Size     File name ---  23-Jul-2002  19:22  5.0.2195.5873      58,128  Rasman.dll 23-Jul-2002 19:22  5.0.2195.5967     152,848  Rasmans.dll 23-Jul-2002 19:22  5.0.2195.5873      54,032  Rastapi.dll 21-Jun-2002 14:09  5.2.2.10            3,584  Spmsg.dll 21-Jun-2002 14:10  5.2.2.10           44,544  Spuninst.exe 13-Jun-2001 02:05  5.0.2195.3727       3,856  Svcpack1.dll 21-Jun-2002 14:10  5.2.2.10           10,240  Spcustom.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbenv kberrmsg kbfix kbwin2000presp4fix KB321248

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