Microsoft KB Archive/930851

= You experience a time-out and slow performance when you add or you update records in Microsoft Dynamics CRM 3.0 or in Microsoft Dynamics GP 9.0 =

Article ID: 930851

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM Connector for Microsoft Dynamics GP, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
You experience a time-out and slow performance when you use the Microsoft CRM Connector for Microsoft Dynamics GP to perform one of the following actions:
 * Add or update records in Microsoft Dynamics CRM 3.0 after the records have been integrated in Microsoft Dynamics GP 9.0
 * Add or update records in Microsoft Dynamics GP 9.0 after the records have been integrated in Microsoft Dynamics CRM 3.0

Additionally, the following error message is logged in the Application log on the Microsoft CRM Connector server:

Timeout expired. The timeout period elapsed.

Time-out error messages may also be logged in the Integration Monitor tool for Microsoft CRM Connector.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.

Prerequisites
You must have the Microsoft Dynamics CRM Connector installed to apply this hotfix.

Restart requirement
If you are prompted, restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925748$\Spuninst folder. For more information about the package installer for Windows software updates, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: integration

Keywords: kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver KB930851

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