Microsoft KB Archive/929399

= FIX: Subscription services cannot extract metering data when the services try to synchronize metering data on a client computer that is running the Windows Media Format 11 SDK =

Article ID: 929399

Article Last Modified on 8/23/2007

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APPLIES TO


 * Microsoft Windows Media Player 11

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SYMPTOMS
Subscription services cannot extract metering data from some portable devices that support metering. This problem occurs when the services try to synchronize metering data on a client computer that is running the Microsoft Windows Media Format 11 Software Development Kit (SDK) on Microsoft Windows XP or on Windows Vista.



CAUSE
This problem occurs because a COM proxy interface uses an outdated definition.



RESOLUTION
To resolve this problem, install update 929399. To install this update, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

Download information
The following files are available for download from the Microsoft download center.

Microsoft Windows Media Format 11 SDK for Windows Vista on x86-based computers
Download the WindowsMedia11-KB929399-x86-INTL.exe package now.

Microsoft Windows Media Format 11 SDK for Windows Vista on x64-based computers
Download the WindowsMedia11-KB929399-x64-INTL.exe package now.

Microsoft Windows Media Format 11 SDK for Windows XP on x86-based computers
Download the WindowsMedia11-KB929399-v2-x86-INTL.exe package now.

Note This hotfix does not have a 64-bit version for Windows XP. This hotfix package applies the 32-bit version of this hotfix on the 64-bit version of Windows XP.

Microsoft Windows Media Format 11 SDK for Windows XP on x64-based computers
Download the WindowsMedia11-KB929399-v2-x64-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista for x64-based computers


STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
This problem does not cause data loss. After you apply the hotfix, previous metering data is available for extraction.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Zune

Keywords: kbdownload kbfix kbqfe kbprb atdownload kbexpertiseadvanced kbhotfixserver KB929399

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