Microsoft KB Archive/98055

= 3COM: Mail Is Not Sent Through Gateway =

Article ID: 98055

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Mail Gateway to 3Com 3+Mail 1.0

-



This article was previously published under Q98055



SYMPTOMS
When using version 1.0 of the Microsoft Mail Gateway to 3Com 3+Mail, the gateway may seem blocked: mail is not passed in either direction, yet the gateway screen or error log shows no error messages related to this.



CAUSE
This may be a result of a message being stuck in the 3Com gateway processing subdirectories.



RESOLUTION
Remove the stranded messages from the processing subdirectories before restarting the gateway.

If you want to try to save the mail messages for later, back up the following subdirectories with their files to a different location. Then delete the message files and subdirectories in these locations:  In the gateway-software subdirectory:

3C-OUT

MFFPUT

MFFGET

 In the Microsoft Mail postoffice database directory:

P1



NOTE: Do NOT erase the POPULATE.MSM file or any currently dated message- header files in the P1 directory. Remove only older files.

To get the gateway running, you need to clear all files out of these directories and restart the gateway.

Later, you can try to resend the mail by copying the message files back into the original directories.

If the problem persists, try the following:
 * Use a faster PC for the gateway, such as a 386/25 or faster with a 16-bit high speed network interface card.
 * Increase the interval between firing times from the default of 10 minutes to 20 minutes.
 * Use the .INI parameter FIRETIME to selectively increase gateway throughput during peak times if needed.
 * Make sure you address mail to fewer than 99 users at any one time.
 * If you have large attachments to send, make sure the address list is small. You might have to send the mail multiple times to fit within the memory limits of the gateway.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft Mail Gateway to 3Com 3+Mail, version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 1.00 one direction stuck

Keywords: KB98055

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.