Microsoft KB Archive/239330

= Works 2000: Selecting a Desktop Theme Causes the Computer to Stop Responding =

Article ID: 239330

Article Last Modified on 8/5/2004

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APPLIES TO


 * Microsoft Works 2000 Standard Edition

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This article was previously published under Q239330



SYMPTOMS
When you select a desktop theme, the following error message may appear

THEMES caused an invalid page fault in

module THEMES.EXE at 0137:0040abc6.

and Microsoft Windows 95 may stop responding (hang).



CAUSE
This behavior can occur if you are using Windows 95 with Microsoft Plus 95 installed. When you install Microsoft Works 2000, the .jpg graphic filter (msjpeg32.dll version 4.00) is installed and overwrites the older .jpg graphic filter that comes with Plus 95. The .jpg graphic files installed with Plus 95 use a different compression algorithm, and therefore they are not compatible with the .jpg graphic filter installed with Works 2000.



RESOLUTION
To resolve this issue, replace the Themes.exe file in the C:\Program Files\Plus! folder with a version that supports the newer .jpg graphic filter. The following file is available for download from the Microsoft Download Center:

Themes.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in Works 2000 with Windows 95.

