Microsoft KB Archive/268374

= WD2000: Error Message: WINWORD Performed a General Protection Fault in Module HPMWINWA.DLL =

Article ID: 268374

Article Last Modified on 12/21/2004

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APPLIES TO


 * Microsoft Word 2000 Standard Edition, when used with:
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q268374





SYMPTOMS
When you attempt to start Microsoft Word or open an existing document in Word, you receive the following error message:

WINWORD performed a General Protection Fault in module HPMWINWA.DLL.



CAUSE
This problem may occur when your printer driver is damaged. The problem has been reported with the following Hewlett Packard OfficeJet R-series printers:


 * Hewlett Packard OfficeJet R40 All-in-One
 * Hewlett Packard OfficeJet R80 All-in-One



RESOLUTION
To resolve this problem, uninstall and then reinstall the Hewlett Packard OfficeJet R-series printer driver. To do this, follow these steps:
 * 1) Quit all Microsoft Windows programs.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click the Add/Remove Programs icon.
 * 4) On the Install/Uninstall tab, click to select Hewlett Packard OfficeJet R-series Printer.
 * 5) Click Add/Remove.
 * 6) After the printer driver has been removed from your computer, restart your computer.
 * 7) Reinstall your Hewlett Packard OfficeJet R-series printer driver.

For more information about how to remove and reinstall your Hewlett Packard OfficeJet R-series printer driver, please contact Hewlett Packard.

