Microsoft KB Archive/904427

= You receive a &quot;Norton AntiVirus 2005 does not support the repair feature&quot; error message when you start an Office program =

Article ID: 904427

Article Last Modified on 1/30/2007

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APPLIES TO


 * Microsoft Office Basic 2007
 * Microsoft Office Enterprise 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Professional Plus 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Access 2007
 * Microsoft Office Access 2003
 * Microsoft Office Excel 2007
 * Microsoft Office Excel 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office InfoPath 2007
 * Microsoft Office OneNote 2007
 * Microsoft Office OneNote 2003
 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Office PowerPoint 2007
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Project Standard 2007
 * Microsoft Office Project Professional 2007
 * Microsoft Office Publisher 2007
 * Microsoft Office Publisher 2003
 * Microsoft Office SharePoint Designer 2007
 * Microsoft Office Visio Standard 2007
 * Microsoft Office Visio Professional 2007
 * Microsoft Office Word 2007
 * Microsoft Office Word 2003

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SYMPTOMS
When you start any one of the Microsoft Office 2003 programs that are listed in the &quot;Applies to&quot; section, you receive the following error message:

Norton AntiVirus 2005 does not support the repair feature. Please uninstall and reinstall.



CAUSE
This issue occurs when the Norton Dynamic Link Library (DLL) is loaded.



RESOLUTION
To resolve this issue, visit the following Symantec Web site:

http://www.symantec.com/search

In the Search box, type 2004090712504306, and then click Message: &quot;Norton AntiVirus 2005 does not support the repair feature.&quot; to locate the latest information from Symantec about this issue. For more information about the Norton AntiVirus or Norton SystemWorks software, see the product documentation.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



MORE INFORMATION
For more information about how to use Office programs together with the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:

329820 How to use Office programs with the Norton AntiVirus Office plug-in

Additional query words: OFF2003 ACC2007 XL2007 OL2007 PPT2007 IP2007 SPD2007 PRJ2007 PUB2007 SPD2007 VSO2007 WD2007 OFF2007 OneNote2007

Keywords: kbtshoot kbopenfile kberrmsg KB904427

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