Microsoft KB Archive/843425

= Programs do not work as expected when a user connects through Terminal Services to a computer that is running Windows 2000 Server or Windows Server 2003 =

Article ID: 843425

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Server

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SYMPTOMS
When a user makes a Microsoft Terminal Services connection to a computer that is running Microsoft Windows 2000 Server, Windows 2000 Advanced Server, Windows 2000 Datacenter Server, or Microsoft Windows Server 2003, some programs that require per-user directories may not work as expected. Also, a per-user Windows folder may not be created in the home folder for the user.



CAUSE
This issue may occur if one of the following conditions is true:  A user does not have permission to create files and folders in the user's home folder. A user does not have permission to read the following registry subkey:





RESOLUTION
To resolve this issue, verify that the user has the correct permissions on the user's home folder, and then verify that the user has correct permissions to read the registry.

Verify that the user has correct permissions on the user's home folder
To determine the home folder for a user on a terminal server:
 * 1) If the user is a member of a domain, click Start, click Run, type dsa.msc in the Open box, and then click OK.

If the user is not a member of a domain, click Start, click Run, type lusrmgr.msc in the Open box, and then click OK.
 * 1) In the left pane, click Users.
 * 2) In the right pane, right-click the user, and then click Properties.
 * 3) Note the folder location in the Local Path box on the Terminal Services Profile tab or on the Profile tab.

Note Users can type set at a command prompt to verify the location of their home folder.

Verify that the user has permission to read the registry
To verify that the user has permission to read the  subkey:  Click Start, click Run, type regedit in the Open box, and then click OK. Locate the following registry subkey:

 Right-click the subkey, and then click Permissions. Verify that the user has read permissions on the key.</li></ol>

Keywords: kbprb KB843425

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