Microsoft KB Archive/239617

= Encarta World Atlas 2000: Installation Is Very Slow =

Article ID: 239617

Article Last Modified on 1/25/2007

-

APPLIES TO


 * Microsoft Encarta Interactive World Atlas 2000

-



This article was previously published under Q239617



SYMPTOMS
When you install Microsoft Encarta World Atlas 2000, Setup may take a very long time to finish.



CAUSE
This behavior can occur if either of the following conditions is true:


 * A real mode (16-bit) CD-ROM driver is installed on your computer.


 * Your CD-ROM drive is operating in MS-DOS Compatibility mode.



RESOLUTION
To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install a protected mode (32-bit) CD-ROM driver for your CD-ROM drive.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta World Atlas 2000.



MORE INFORMATION
To determine if your CD-ROM drive is using a protected mode driver:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) Click the Performance tab, and then verify that the File System entry is 32-bit.

If the File System entry is "Some drives are using MS-DOS compatibility," your CD-ROM drive may be using a real mode CD-ROM driver. If this is the case, you may not be able to read certain files on the CD-ROM.
 * 1) Click OK, and then close Control Panel.

Additional query words: multi multi-media media mm ewa2k installs slowly

Keywords: kbbug kbhardware kbpending kbsetup KB239617

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.