Microsoft KB Archive/254171

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Unable to Playback DVD Video on a Windows 2000-Based Computer

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Q254171

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The information in this article applies to:


 * Microsoft Windows 2000 Professional

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SYMPTOMS
When you attempt to play video from a DVD on a Windows 2000-based computer, you may receive the following error message:

While setting up DVD-video playback, it was found that

 Low video memory. Please try using lower display resolution and/or colors. Another application is currently using the necessary display resources. Please ensure that no such application is running. The display adapter in incompatible with the DVD decoder. Please try to obtain a display driver update.
 * Video cannot be shown on the computer monitor because of one of the following reasons:

CAUSE
This issue can occur for either of the following reasons:


 * Low video memory.
 * Another program is currently using the necessary display resources.
 * You are using a legacy video adapter.
 * The video driver manufacturer has decided not to support DVD.

RESOLUTION
To resolve this issue, use one of the following methods:


 * Try using a lower display resolution or a lower number of colors. To change the display resolution on your Windows 2000-based computer:


 * Click Start, point to Settings, and then click Control Panel.
 * Double-click Display, click Settings, change the Color configuration to lower the number of colors, change the Screen area configuration to lower the display resolution, and then click OK.
 * Close other programs that may be using the necessary display resources.
 * Use a Windows 2000 compatible video adapter.

MORE INFORMATION
Below is a list of the components necessary for DVD playback on a Windows 2000-based computer using the included software:

Analog Decoding

 * A DVD-ROM drive.
 * A supported analog DVD decoder.
 * A video driver that answers TV/Out Input/Output Control (IOCTL) = NO, which disallows copy protection.

All Other Decoding

 * A DVD-ROM drive.
 * A supported DVD decoder with hardware decoding or software.
 * A video driver that supports copy protection for encrypted disk playback, and VPE to permit the video card to place the image in the frame buffer.

This is a known issue with the following legacy video drivers, as they do not support VPE: Imagine, ATI, Cirrus, Qvision, WeitekP9, W32/ET6000, Revolution3D, Matrox, Elsa, C&TLegacy, and Banshee.

Legacy is defined as non-Windows 2000 drivers.

To determine supported controllers, look at the hardware compatibility list for Windows 2000 on the following Microsoft Web site:

"http://www.microsoft.com/hcl" The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: buffering older

Keywords : kb3rdparty kbdisplay kberrmsg kbhw KBW2KHOME

Issue type : kbprb

Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro