Microsoft KB Archive/83720

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AT&T Safari Requires Windows 3.0 and Upgrade to Windows 3.1

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Q83720

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11

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SUMMARY
This article discusses the installation and use of Microsoft Windows 3.1 on an AT&T Safari notebook computer.

Installing Windows 3.1 on a AT&T Safari
Windows 3.1 cannot be installed in a new directory on an AT&T Safari notebook computer. Windows must be upgraded by installing Windows 3.1 over Windows 3.0. If you attempt to install Windows in a new subdirectory or have renamed the WIN.COM file, you receive the following error message:

Windows cannot be installed on this type of computer. You can only upgrade from version 3.0

Quit Setup, contact your hardware manufacturer for a copy of Windows 3.0 and install it on your system. Then run Setup for Windows 3.1 to update.

AT&T has a version of Windows 3.0 that was modified specifically for the Safari notebook computers. The devices included with this version of Windows are also required to run Windows 3.1.

Problems Running MS-DOS Prompt
According to AT&T technical support, when you run an MS-DOS prompt from Windows 3.1 in 386 enhanced mode, the computer may hang when you attempt to access a floppy drive. This problem may also occur in MS-DOS when you are not running Windows.

The problem can be corrected with a BIOS upgrade. You can identify the problem BIOS by the &quot;Diagnostics Reference ID ##&quot; line that is displayed at the top of the screen when you first start up your machine. The problem BIOS is number 12.

To upgrade the BIOS, you must send your machine to AT&T to have the chip set replaced. At this time, the most recent version of the BIOS is 16. For more information, please contact AT&T.

Safari notebook computers are manufactured by AT&T, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 3.10 ATT AT T vm virtual machine hang hung locked stopped freeze frozen

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Issue type :

Technology : kbWin3xSearch kbWin310 kbWin311