Microsoft KB Archive/153732

= Works 3.0 Error: "Finished Msworks, Insufficient Memory" =

Article ID: 153732

Article Last Modified on 10/9/2003

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APPLIES TO


 * Microsoft Works 3.0 Standard Edition
 * Microsoft Works 3.0a
 * Microsoft Works 3.0b
 * Microsoft Windows 95

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This article was previously published under Q153732



SYMPTOMS
When you try to start Works 3.0 in Windows 95, several MS-DOS windows may open, the final MS-DOS window titled Finished-MSWORKS, displays the message, "Insufficient memory."

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You may receive the following error message:

This program has performed an illegal operation and will be shut down.

Clicking Details shows the following information:

MSWORKS caused a segment not present fault in module KRNL386.EXE.



CAUSE
This message may be caused by a damaged or corrupted dynamic linked library (.dll) file. The required .dll may have been installed by Works or Windows.



RESOLUTION
Depending on the file, you may need to reinstall Works or expand a new copy of the file from your Windows disks. Try reinstalling the Works- supplied files first, but if that does not resolve the issue, then check for damaged Windows .dlls.

Replace Works-Supplied .Dlls
To replace the .dlls installed with Works, do the following:

 Run Works Setup and choose the Remove All option. At the MS-DOS prompt or in Windows Explorer, rename the following files, located in the Windows\System folder:

Compobj.dll

Ctl3dv2.dll

Ole2.dll

Ole2.reg

Ole2conv.dll

Ole2disp.dll

Ole2nls.dll

Ole2prox.dll

Storage.dll

Wksole.dll

Wksoleui.dll

 Run Works Setup again and choose the Complete Install option. Restart Windows and then start Works.

Replace Damaged Windows .Dlls
Reinstalling Works solves the problem if a Works file is damaged. If the problem is a damaged Windows file, reinstalling Works will NOT correct the problem.

If reinstalling Works does not solve the problem, reinstall Windows. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.



MORE INFORMATION
Reinstalling Windows may also replace shared .dll files installed by another program. If a program on your computer stops functioning after following these steps, you may need to re-install that program.

Additional query words: w_works

Keywords: kberrmsg kbinterop kbsetup kbprb KB153732

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