Microsoft KB Archive/142199

PUB3: Errors, Scanners Not Listed in Select Source Dialog Box

= PUB3: Errors, Scanners Not Listed in Select Source Dialog Box =

Q142199
The information in this article applies to:

- Microsoft Publisher for Windows 95, version 3.0

SYMPTOMS

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If you click Scanner Image on the Insert menu, and you then click Select Scanner, one of the following may occur:

- The list of scanners in the Select Source dialog box is blank.

-or-

- You receive one of several error messages.

CAUSE

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In order for Scanner Image to be available on the Insert menu, the following must be true:

1. There must be a folder called Twain located in the Windows folder.

2. There must be a file with a .ds extension either in the Twain folder or in a folder inside the Twain folder it.

However, in order for the command to actually work properly, the following additional criteria must be met:

1. The .ds file must be a TWAIN scanner driver. If this driver requires any additional files, they must be installed properly.

2. The following files must be installed in the Windows folder:

Twain.dll Twain_32.dll Twunk_16.exe Twunk_32.exe

These files must be either the version of the driver that ships with Publisher or a later version.

RESOLUTION

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Check the Properties for the four files listed. The files that ship with Publisher have these properties:

Twain.dll  Twain_32.dll    Twunk_16.exe   Twunk_32.exe ---

File size     82,848        110,592          46,752         67,584 Date         8/16/95        8/16/95         8/16/95        8/16/95 Version      1,5,4,6        1,5,4,6         1,0,0,6        1,0,0,6

All four of these files should have the same date, and the version numbers should be the same or higher than the ones listed.

If the files on your computer do not match the descriptions of the files in the previous table, do the following:

1. Rename or delete these files on your computer.

2. Run Control Panel and double-click Add/Remove Programs.

3. Click Microsoft Publisher for Windows 95 on the list of installed programs.

4. Click Add/Remove.

5. In the Publisher Maintenance Mode dialog box, click Reinstall.

6. Insert the Publisher 95 disks or compact disc when prompted.

STATUS

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Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.00 3.0 w_mspub pub95 logitech pub3 envision