Microsoft KB Archive/830486

= Remote Access service stops unexpectedly in Windows 2000 =

Article ID: 830486

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
The Svchost.exe program and the Remote Access service stop responding. This problem may occur intermittently.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  27-Nov-2003  01:18  5.0.2195.6876      53,520  Ntmsapi.dll 27-Nov-2003 01:18  5.0.2195.6876     169,232  Ntmsdba.dll 27-Nov-2003 01:18  5.0.2195.6876      39,184  Ntmsevt.dll 27-Nov-2003 01:18  5.0.2195.6876     438,032  Ntmsmgr.dll 27-Nov-2003 01:18  5.0.2195.6876     401,168  Ntmssvc.dll 27-Nov-2003 00:21  5.0.2074.6876      47,376  Rsm.exe Note The Remote Access service runs in a Svchost process. This Svchost process also hosts the Removable Storage service. The hotfix that is mentioned in this article applies to the Removable Storage components.A problem with these components affects the Svchost process.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB830486

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