Microsoft KB Archive/290822

= Continuous RPC Error When an Out-of-Process MTX Ends =

Article ID: 290822

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Internet Information Server 4.0

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This article was previously published under Q290822



SYMPTOMS
When an out-of-process application ends, either because the application crashes or because you use the mtxstop command, the next request to that application results in a remote procedure call (RPC) error, as expected. When this occurs, the RPC service returns an RPC error to Internet Information Server (IIS), which IIS passes on to the client.

Although one of several RPC errors can occur, the RPC_S_CALL_FAILED error is usually returned. In this case, IIS traps for that error and cleans up references to the out-of-process application; thus, subsequent requests for that application start a new MTX.

However, when the RPC_S_SERVER_UNAVAILABLE error is returned, IIS 4.0 does not trap for this error; thus, the references are never cleaned up, and a new MTX is not started. As a result, IIS continuously gives the clients an &quot;RPC Server unavailable&quot; error until the Web service is restarted.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date     Time      Version       Size    File name     Platform

4/4/2001 9:15:52AM 4.2.762.1     214,544 Adsiis.dll    x86 4/4/2001 9:15:54AM 4.2.762.1     330,672 Asp.dll       x86 4/4/2001 9:15:54AM 4.2.762.1     55,904  Httpodbc.dll  x86 4/4/2001 9:15:54AM 4.2.762.1     98,912  Iischema.dll  x86 4/4/2001 9:15:56AM 4.2.762.1     63,472  Iislog.dll    x86 4/4/2001 9:15:58AM 4.2.762.1     185,792 Infocomm.dll  x86 4/4/2001 9:15:58AM 4.2.762.1     29,520  Iscomlog.dll  x86 4/4/2001 9:17:28AM 4.2.762.1     38,256  Ssinc.dll     x86 4/4/2001 9:17:28AM 4.2.762.1     25,360  Sspifilt.dll  x86 4/4/2001 9:17:30AM 4.2.762.1     229,024 W3svc.dll     x86 4/4/2001 9:17:34AM 4.2.762.1     88,032  Wam.dll       x86



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Additional query words: go goes away shut shuts down repeatedly

Keywords: kbbug kbfix kbqfe kbhotfixserver KB290822

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