Microsoft KB Archive/329665

= OAER: Project Stops Responding When You Copy Tasks from Inserted Project Plans =

Article ID: 329665

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Project 2002 Standard Edition
 * Microsoft Project 2002 Professional Edition

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This article was previously published under Q329665



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a resolution for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE
This article discusses an incident in which the program stops responding that can have the following error signatures:  App Name    App Version    Module Name   Module Version   Offset ---  Winproj.exe  10.0.2002.502  Winproj.exe   10.0.2002.502    00194f17



SYMPTOMS
When you insert a project plan in a consolidated project and copy tasks from the inserted project plan, Project 2002 may stop responding, and you may receive the following error message:

Microsoft Project has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.



CAUSE
This behavior occurs if all the following conditions are true:
 * The consolidated project contains one or more inserted plans.
 * You select one or more task (rows) from an inserted plan.
 * You click Copy Task on the Edit menu or press Ctrl+C to copy the task.



Service Pack Information
This problem is corrected in Project 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867829 How to obtain the latest Microsoft Project 2002 service pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time       Size       File name 09-Oct-2002 11:30 PM   8,859,648  Project10.msp

After the hotfix is installed, the following files will have the listed attributes or later:  Date        Time      Version           Size        File name ---  22-May-2002  10:37 PM  10.0.4109.0        7,445,320  Owc10.dll 09-Oct-2002 07:31 PM  10.0.2002.1009       909,824  Pj10od10.dll 09-Oct-2002 07:31 PM  10.0.2002.1009     4,108,800  Pjoledb.dll 09-Oct-2002 07:31 PM  10.0.2002.1009    10,101,248  Winproj.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Project 2002 Service Pack 1.



MORE INFORMATION
The inserted projects plans that are in a consolidated project may retain the links to their source projects. Therefore, all changes to the inserted project plans in the consolidated project are passed to the source.

Additional query words: project2002 prj2002 subproject qfe hotfix office error watson hang freeze errmsg

Keywords: kberrmsg kbbug kbfix kbqfe kbprod2web kbproject2002sp1fix kbhotfixserver KB329665

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