Microsoft KB Archive/186835

= Windows 98 Stops Responding After Installing Cheyenne AntiVirus =

Article ID: 186835

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q186835



SYMPTOMS
When you install Cheyenne AntiVirus 4.0 and then restart your computer, Windows 98 may stop responding (hang).



RESOLUTION
To work around this issue, start your computer in Safe mode, and then remove Cheyenne AntiVirus. To do so, follow these steps:


 * 1) Restart your computer, press and hold the CTRL key until you see the Windows 98 Startup menu, and then choose Safe Mode.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) Click Cheyenne AntiVirus For Windows 95 in the list of installed programs, and then click Add/Remove.
 * 5) Click Uninstall, click OK, and then click Yes when you are prompted to restart your computer.

To resolve this issue, obtain a patch from Cheyenne, and apply the patch immediately after you install Cheyenne AntiVirus. Do not restart your computer before you apply the patch. To obtain this patch, contact Cheyenne Technical Support or download it from the following Cheyenne Web site:

http://www.cheyenne.com/CheyTech/Download/patches/techptch.html

NOTE: You must obtain a password from Cheyenne Technical Support before you can download patches.



STATUS
Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.



MORE INFORMATION
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Keywords: kb3rdparty kbappcompatibility kbprb KB186835

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