Microsoft KB Archive/245694

= Mailbox Manager crashes when any excluded mailbox has no proxy address =

Article ID: 245694

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q245694





SYMPTOMS
After you exclude mailboxes in Exchange Mailbox Manager, when you click OK, it results in an access violation. You may also experience an access violation when you first click the Exclude button in Mailbox Manager.



CAUSE
One or more of the excluded mailboxes are without proxy e-mail addresses of any kind.

Mailbox Manager uses a placeholder proxy address to indicate whether a given mailbox should be included or excluded from a clean operation. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

263460 Error when you import a folder with MBX proxy addresses

Mailbox Manager loops through the list of proxy addresses looking for this placeholder address (MBX:1 = don't clean, MBX:0 or no "MBX"-style address = clean). In the case where a mailbox has no proxy address, a MAPI error code is returned in place of the count of proxy addresses on a given mailbox. The error code happens to be 2147746063 (0x8004010F) or MAPI_E_NOT_FOUND, which is accurate. In this case, the count of proxy addresses is unavailable because it's zero. The fix involves ensuring that mailboxes without proxy addresses are ignored from the exclude list.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to obtain the latest Exchange Server 5.5 service pack



WORKAROUND
Place a temporary e-mail address in the mailboxes that do not have one. The address does not need to be valid. There only needs to be something in the field so that the value is not null.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Additional query words: mbclean.exe mbclean.dll mbclean

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB245694

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