Microsoft KB Archive/934370

= Error message when you try to go offline in Microsoft Dynamics CRM 3.0 client for Outlook: &quot;A SQL Server error occurred&quot; =

Article ID: 934370

Article Last Modified on 9/14/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



SYMPTOMS
When you try to go offline in Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, you receive the following error message:

A SQL Server error occurred. For more information, contact your system administrator.

Additionally, if you have enabled platform tracing, the following error message is logged in the trace log file:

DownloadState is changed: NewState = ErrorOccurred, OldState=Running

SoapException happened SOAP Server Application Faulted.

Detail

Stack Trace Info: at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Microsoft.Crm.Platform.Proxy.CRMRichClientSync.PrepareSync(CUserAuth Caller, String SubscriptionId) at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.DoPrepareSync at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.Sync(ITransferDataProvider transferDataProvider) at Microsoft.Crm.Application.SMWrappers.OfflineSync.SyncThreadMethod

A SQL Server error occurred. For more information, contact your system administrator.

This problem occurs if you set the cascade relationship for related entities to Cascade None. For example, on the account entity, you click Cascade None in the Reparent list in the Relationship: Account to Contract page for the entity that has a related entity type of Contract.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites
 You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook



Restart requirement
If you are prompted, restart the computer after you apply this hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB934370$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kberrmsg kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver KB934370

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