Microsoft KB Archive/924212

= Mail Created by Blackberry Garbled When Forwarded by OWA to an OWA Client =

Article ID: 924212

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.



SYMPTOMS
Customer is sending an email using Blackberry.

After Synchronizing the Device with the Mailbox he then opens the mail message sent by Blackberry from the Sent Items Folder using OWA and then Forwards it to another user.

If the recipient reads the message using OWA, then it is displayed like the following (note the real message may have Squares or other characters)

From: Sender Sent: Wednesday, March 29, 2006 9:18 AM To: Recipient Subject: FW:Testing

???????????????•?????????????????????????????????????/?????????????????????????????? ???????????????????????????????????????????????????????????????????????????????‰???? ???????????????????????????????????????????????????????????????????????????????????` ???????????????????????????????????????????????????????????????????????????

If the message is forwarded out of the environment then it is displayed correctly.

It is also displayed correctly if either the sending or receiving mail client is a MAPI Client.



RESOLUTION
The customer is using a 3rd party program from Eserver to add disclaimers and signatures to all messages.

To resolve the problem the customer added the following registry key on the Exchange Server per eserver:

[HKEY_LOCAL_MACHINE\SOFTWARE\Exclaimer Ltd\eXclaimer]

&quot;UseHTMLParserToReadCodePage&quot;=dword:00000001



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Keywords: kbprb kbtshoot kbrapidpub KB924212

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