Microsoft KB Archive/189107

= OL98: Err Msg: The Mail Folder Could Not Be Opened =

Article ID: 189107

Article Last Modified on 8/4/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q189107





SYMPTOMS
When you try to import your Eudora Mailbox into Microsoft Outlook, you may receive the following message:

The mail folder could not be opened. If another application is using this file, please close it and try again.



CAUSE
This may occur if the mailbox is not in the same folder as the program executable file.

You may have the entry,

set eudora=c:\mail

in your Autoexec.bat file.



RESOLUTION
Move your Eudora mailbox to the same folder as the Eudora.exe file.

Remove the entry from your Autoexec.bat file.



MORE INFORMATION
NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To move the mailbox, follow these steps:
 * 1) Right-click My Computer, and on the shortcut menu, click Find.
 * 2) On the Name & Location tab, type Eudora.exe in the Named box. Make sure My Computer is displayed in the Look In box, and Include Subfolders is selected. Click Find Now.
 * 3) Make a note of the path of the found file. The default path is: C:\Eudora\Eudora.exe
 * 4) Close the Find dialog box.
 * 5) Right-click My Computer and on the shortcut menu, click Explore.
 * 6) Locate the Mailbox folder. Using the right mouse button, drag the folder to the Eudora program folder, and click Move Here on the shortcut menu. You can also right-click the Mailbox folder, click Cut, right-click the Eudora folder, and click Paste on the shortcut menu.
 * 7) Close Windows Explorer.

To remove the entry from the Autoexec.bat file, follow these steps:
 * 1) Close all programs. Click Start, point to Programs, and click MS-DOS Prompt.
 * 2) Type CD\ and press ENTER.
 * 3) Type edit autoxec.bat and press ENTER.
 * 4) Delete the entry, "set eudora=c:\mail"
 * 5) On the File menu, click Save.
 * 6) On the File menu, click Exit.
 * 7) Close the MS-DOS Prompt window.
 * 8) Restart your computer.

