Microsoft KB Archive/198800

= OL98: (CW) Cannot Save Standard Outlook Items to Public Folder =

Article ID: 198800

Article Last Modified on 4/17/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q198800



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you set up a public folder to use a custom form for contact items and then try to save a contact item into this folder using a standard form, you may receive the following error message:

The item could not be saved to this folder. The folder has been deleted or moved, or you do not have permission.

When you attempt to drag a contact item created with the standard contact form (IPM.contact) to the public folder, you may receive the following error message:

Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

These symptoms can apply to using contact items, appointment items, journal items, note items, and task items with public folders.



CAUSE
The error occurs because you have selected a folder property specifying that selected custom forms and standard forms should both be allowed in the folder.



RESOLUTION
Select the folder property that specifies any form is allowed in this folder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To change the folder property to allow any form in this folder, follow these steps:
 * 1) Right-click the public folder where you want to publish contacts using a custom form, and click Properties on the shortcut menu.
 * 2) On the Forms tab, click to select Any form in the Allow these forms in this folder section, and then click OK.

Additional query words: kbDSupport 98

Keywords: kbbug kbpending KB198800

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