Microsoft KB Archive/176215

= Cannot Open E-mail After Restoring a Handheld PC Backup =

Article ID: 176215

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

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This article was previously published under Q176215



SYMPTOMS
After you restore a backup on a Handheld PC (H/PC), you may not be able to open e-mail messages in the Inbox.



CAUSE
This behavior can occur if the e-mail messages on the H/PC are not linked to messages on your e-mail server.



RESOLUTION
To resolve this behavior, synchronize your H/PC with your desktop computer. To do so, use the following steps:
 * 1) Connect your H/PC to your desktop computer.
 * 2) Tap Start, tap Programs, tap Communication, and then tap ActiveSync.
 * 3) Tap Sync Now, and then tap Disconnect.

Keywords: KB176215

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