Microsoft KB Archive/931716

= Error message when you try to send a fax by using the &quot;Set priority: High&quot; option in Windows Vista: &quot;This message could not be sent. Access is denied&quot; =

Article ID: 931716

Article Last Modified on 3/17/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit edition
 * Windows Vista Ultimate 64-bit edition
 * Windows Vista Business
 * Windows Vista Business 64-bit edition
 * Windows Vista Enterprise
 * Windows Vista Ultimate
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
If you try to send a fax by using the Set priority: High option in Windows Vista, the fax is not sent. Additionally, you receive the following error message:

This message could not be sent. Access is denied

This problem occurs after an administrator has configured settings on a Microsoft Windows Server 2003-based computer to restrict you from sending high-priority faxes over the network from a Windows Vista-based client.



CAUSE
This issue occurs because the Set priority: High option is not removed from the Windows Fax and Scan component in Windows Vista. The Set priority: High option appears in Windows Vista even though a user has been restricted from sending high priority faxes.



WORKAROUND
To work around this issue, use one of the following methods:
 * Use a priority other than High to send the fax. For example, click Tools in the Fax window, point to Set priority, and then click Normal.
 * Save the fax as a draft, ask a network administrator to let you to send high-priority faxes, and then send the fax again. To save the fax as a draft, click File, and then click Save in the Fax window.



How to let a user send high-priority faxes in Windows Server 2003

 * 1) Use administrative credentials to log on to a Windows Server 2003-based computer.
 * 2) Click Start, click Run, type fxsadmin.msc, and then press ENTER to start Fax Service Manager.
 * 3) Right-click the root node, and the click Properties.
 * 4) On the Security tab, click Advanced.
 * 5) Click to select the user or the group for which you want to modify fax settings, and then click Edit.
 * 6) Next to Submit high priority faxes, click to select the Allow check box.
 * 7) Click OK to close the fax dialog boxes.

Keywords: kbtshoot kbprb KB931716

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