Microsoft KB Archive/83285

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Word for DOS 5.0 IVR Fax: Setup and Installation

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Q83285

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The information in this article applies to:


 * Microsoft Word for MS-DOS, version 5.0

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SUMMARY
 Microsoft Word for DOS, Version 5.0 Automated Product Support Service Fax-Script Questions and Answers: Setup and Installation -

1. Q. I have just installed Word for MS-DOS version 5.0, and when I try to     start the program my computer stops with a blank screen. Why?

A. If after installation you attempt to start Word for MS-DOS version 5.0 and your computer stops with a blank screen, you may be having a     problem with the screen driver that you selected during the installation of Word. To resolve the problem and ensure correct installation of the screen driver, do the following:

a. Change to your Word program directory and look for the SCREEN.VID file.

b. Rename the SCREEN.VID file to SCREEN.OLD, then restart Word.

c. If Word still stops, restart your computer from a clean MS-DOS disk. If you don't have a bootable, system floppy disk, you can create one by formatting a blank disk with the /S switch.

By restarting using a clean MS-DOS disk you eliminate any specialty programs and terminate-and-stay-resident (TSR) programs that may be loaded in your AUTOEXEC.BAT or CONFIG.SYS file. This will guarantee that no software is conflicting with Word. Restarting will cause your mouse, if you have one, to become inoperable in Word, and it will also eliminate the path statement and prompt statement in your AUTOEXEC.BAT file. It will be        necessary to change to your Word subdirectory before starting the Word program.

d. If you are able to start Word after renaming the SCREEN.VID file to SCREEN.OLD, you will have to re-create a new SCREEN.VID file. To do this, reinstall Word 5.0 and select the correct video adapter. This will re-create the SCREEN.VID file and you should be        able to get into Word.

If you are running on a network workstation, the SCREEN.VID file will be found in the directory specified by the SET MSWNET variable. To     find out what subdirectory is specified by the SET MSWNET variable, type SET at the MS-DOS prompt, then press the ENTER key.

2. Q. I am attempting to set up Word for MS-DOS version 5.0 on a network and am having some difficulty doing so. What are some tips that you can give me?

A. If you are experiencing problems setting up Microsoft Word on a     network, be sure to check the following areas. (A full description of     network setup is contained on pages 221 through 235, in the      &quot;Reference to Microsoft Word&quot; version 5.0 manual.)

Setup -

a. Add the Word program directory on the file server to the user's        local path by updating the user's AUTOEXEC.BAT file (STARTUP.CMD         for OS/2).

b. Specify the user's directory on the workstation. This is done by        adding the SET MSWNET variable to the AUTOEXEC.BAT file if it does not already exist. Installing Word by typing &quot;setup user&quot; during setup at the workstation will automatically write the MSWNET variable to the AUTOEXEC.BAT file.

c. The user must have full permissions in the directory specified by        the MSWNET variable. Word writes the MW.INI file to this directory and will create dictionaries in this directory. Each user must have a unique MSWNET path.

Word also looks in the directory specified by the MSWNET variable when trying to locate the user's SCREEN.VID file.

d. Users should start Word from their own read-write user directory.

e. When using a Novell network, Word must be started with a /N switch. This needs to be done only once because this setting is        saved in the MW.INI file.

Style Sheets, Glossaries, and Spelling Dictionaries ---

a. Word always looks in the user's current directory, then in the Word directory specified by MSWNET for the standard style sheet NORMAL.STY, and the standard glossary NORMAL.GLY. If it does not find these files in these directories, Word then looks in the Word program directory on the server. Users should store their own style sheets and glossary files in the Word directory specified by        the MSWNET variable. For more information on using style sheets and glossaries, refer to Appendix G, pages 224 through 225 in the &quot;Reference to Microsoft Word&quot; version 5.0 manual.

b. The standard NORMAL.STY or NORMAL.GLY file can be shared in the Word program directory on the server. These files should be made read-only with the RDONLY.EXE utility supplied with Word. For more information on using read-only files, refer to pages 226 through 228 in the &quot;Reference to Microsoft Word&quot; version 5.0 manual.

c. Word will look for the Spell program in the Word program directory on the server.

3. Q. I am using a mouse and would like to use it in Word for MS-DOS version 5.0. What should I do?

A. The mouse driver included with Word 5.0, version 6.25.21, is to be     used with a Microsoft Mouse or compatible or an IBM PS/2 mouse only. For a third-party mouse to work correctly with Microsoft Word version 5.0, you must be using third-party mouse software that is compatible with Word version 5.0. To receive an upgrade to your mouse driver, call the following numbers:

For a Logitech mouse, call Logitech Customer Service: (415) 795- 0801

For a Mouse Systems mouse, call: (415) 656-1117

For a Hewlett-Packard mouse, call: (800) 752-0900 (central support                                                          number)

If you have another third-party mouse, contact the manufacturer of     that mouse for a Word 5.0-compatible version of the mouse driver.

If you do not know the version of mouse driver that you have loaded, it will be displayed when you boot your computer.

4. Q. When attempting to run Word for MS-DOS version 5.0, the screen goes blank and the system stops or screen corruption occurs. Why?

A. Terminate-and-stay-resident (TSR) programs can conflict with Word and cause a variety of screen malfunctions, causing your system to stop. Start Word by typing WORD /X. This command-line switch overrides expanded memory and may allow you to run Word and your TSR programs concurrently. If your system stops again, a conflict still exists.

To eliminate any conflicts between TSR programs and Word, restart your computer using a clean MS-DOS disk. If you don't have a     bootable, system floppy disk, you can create one by formatting a disk with the /S switch.

By restarting using a clean MS-DOS disk, you eliminate any specialty programs and TSR programs that may be loaded in your AUTOEXEC.BAT and CONFIG.SYS files. Restarting will cause your mouse, if you have one, to become inoperable in Word, and it will also eliminate the path statement and prompt statement in your AUTOEXEC.BAT file. It will be     necessary to change to your Word subdirectory before starting the Word program.

If Word starts and doesn't display any negative symptoms, your system is stopping because of a conflict between Word and a TSR program. Take the bootable, system floppy disk out of your disk drive and restart your computer. Restarting accesses the AUTOEXEC.BAT and CONFIG.SYS files and reintroduces the conflict. Remark out all lines in the AUTOEXEC.BAT and CONFIG.SYS files that reference TSR programs. Add in these lines individually until the symptoms reappear. This will allow you to determine which TSR is causing the conflict.

5. Q. I have an earlier version of Microsoft Word for MS-DOS that I want to     remove. Why do I receive an Access Denied error message when I try to     delete some of the system files?

A. Some Word for MS-DOS version 5.0 system files are given a read-only attribute. When trying to delete them, an Access Denied error message is displayed at the MS-DOS prompt. To remove the read-only attribute, perform the following steps:

a. From the MS-DOS prompt, type:

attrib -r *.*

This will remove the read-only attribute from all files in the specified directory.

b. From the MS-DOS prompt, type:

del filename.ext

The specified file will be deleted.

If your DOS directory is not in the path, you must copy the ATTRIB.EXE file from the DOS directory to your Word directory.

Word for MS-DOS versions 5.0 and 5.5 contain the RDWRITE.EXE file, which will also remove the read-only attribute. Perform the following steps:

a. If not already present, copy the RDWRITE.EXE file from the Word Utility/Printers disk into your Word directory.

b. From the MS-DOS prompt, type:

rdwrite filename.ext

This will remove the read-only attribute from the specified file.

c. From the MS-DOS prompt, type:

del filename.ext

The specified file will be deleted.

6. Q. I just loaded Word for MS-DOS on my laptop computer. Why can't I see my text cursor?

A. The text cursor may not appear on laptops with CGA video adapters and monochrome/gas plasma displays.

This problem may occur if the background color is set to a color other than black. The text cursor may be the same color as the text background.

To avoid the problem, do the following:

a. Enter the Options menu by pressing ESC O.

b. Place your cursor after the &quot;colors:&quot; field. Then press F1.

c. Change the background color for window 1 to A by pressing the A        key on your keyboard.

d. Press the ENTER key. This changes your background color to black. Additional query words:

Keywords : kbusage

Issue type : kbinfo

Technology :