Microsoft KB Archive/916384

= A small amount of data persists in the outgoing Miscellaneous Communications queue in Groove =

Article ID: 916384

Article Last Modified on 2/14/2007

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APPLIES TO


 * Groove Workspace 2.5 Standard Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition
 * Microsoft Office Groove 2007

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SYMPTOMS
Your account may try to send an update to contacts that the account cannot reach in Groove. When this occurs, a small amount of data persists in the outgoing Miscellaneous Communications queue.



CAUSE
This issue occurs when one or more of the following conditions are true:
 * The contacts no longer exist.
 * The contacts are on a Relay Server that no longer exists.
 * The local contact information is corrupted.



RESOLUTION
To resolve this issue, follow these steps:  Inventory your workspaces, and then uninvite all members that you suspect no longer exist or are suspended. This step may need to be completed by a workspace manager. Inventory your contacts, and then remove all contacts that you suspect no longer exist or are corrupted. Locate your computer listing.  To do this in Microsoft Office Groove 2007 or in Groove Virtual Office 3.x, click Preferences on the Options menu, and then click the Account tab. To do this in Groove Workspace 2.x, click My Computers.

Remove any computers that show a synchronization error message or that you know no longer exist.</ol>

If these steps do not resolve this problem, you must run Grooveclean.exe.

Important Run Grooveclean.exe only if you know the password for this account. This operation removes the Save Password setting. This may make your account inaccessible.

To run Grooveclean.exe, follow these steps:
 * 1) Click the Groove icon in the notification area, and then click Exit Groove or Shut Down Groove.
 * 2) In Windows Explorer, locate your Groove bin directory.

Note By default, the bin directory is in C:\Program Files\Groove Networks\Groove\bin.
 * 1) Double-click Grooveclean.exe.
 * 2) Restart Groove.

Note After you log on to your account, Groove may be set to work offline. In this case, you will see a red X on the Groove icon in the notification area. If this occurs, click the icon and change the Work Offline setting.

Additional query words: TCN-01362 Groove2007

Keywords: kbexpertiseinter kbtshoot KB916384

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