Microsoft KB Archive/313817

= Error Message: Connection Reset by Peer =

PSS ID Number: 313817

Article Last Modified on 12/5/2003

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The information in this article applies to:


 * Microsoft Internet Explorer 5.5 for Windows NT 4.0
 * Microsoft Internet Explorer 5.0 for Windows NT 4.0
 * Microsoft Internet Explorer 4.0 for Windows NT 4.0
 * Microsoft Internet Explorer 5.5 for Windows Millennium Edition
 * Microsoft Internet Explorer 5.5 for Windows 98
 * Microsoft Internet Explorer 5.0 for Windows 98
 * Microsoft Internet Explorer 4.0 for Windows 98
 * Microsoft Internet Explorer 5.5 for Windows 2000
 * Microsoft Internet Explorer 5.0 for Windows 2000
 * Microsoft Windows Update
 * Microsoft Internet Explorer version 6 for Windows Millennium Edition
 * Microsoft Internet Explorer version 6 for Windows 98
 * Microsoft Internet Explorer version 6 for Windows 2000
 * Microsoft Internet Explorer version 6 for Windows NT 4.0

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This article was previously published under Q313817



SYMPTOMS
When you attempt to download an update from the Microsoft Windows Update Web site, you may receive the following error message:

Connection reset by peer.



CAUSE
This issue can occur if the Windows Update Web site is refreshed with new controls or site architecture. When this happens, you may still have an earlier version of the site control in your Temporary Internet Files folder or in the Windows Update folder. The earlier version of the site control can cause this issue to occur.

This issue can also occur when there is corrupted data in the Temporary Internet Files folder or in the Msdownld.tmp folder.



RESOLUTION
To troubleshoot this issue, follow these steps.

Step 1: Remove Temporary Internet Files
Remove temporary Internet files and delete the Windows Update control. To do this, follow these steps:
 * 1) Start Microsoft Internet Explorer.
 * 2) On the Tools menu, click Internet Options.
 * 3) Click Delete Files.When you are prompted to confirm the file deletion, click OK.
 * 4) Click Clear History, and then click Yes to confirm the deletion.
 * 5) Click Delete Cookies (if it is present), and then click OK to delete all cookies.
 * 6) Click Settings, and then click View Objects.
 * 7) In the Program File list, click a file. On the File menu, click to select Show All Files (if it is not already selected).
 * 8) Delete the CV3 Class file. To do this, right-click the CV3 Class file, and then click Remove on the shortcut menu that appears. When you are prompted to confirm the file removal, click Yes.
 * 9) Delete all files with a status of &quot;Unknown&quot; or &quot;Damaged.&quot;
 * 10) On the File menu, click Close.
 * 11) Click OK, and then click OK again.
 * 12) Quit Internet Explorer.

Step 2: Unregister and Remove Wuv3is.dll
To unregister and remove Wuv3is.dll, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, and then click Run.
 * 2) In the Open box, type regsvr32 wuv3is.dll /u, and then click OK.

NOTE: There is a space between regsvr32 and wuv3is.dll, and a space between wuv3is.dll and /u.
 * 1) When you are prompted to confirm this change, click OK.
 * 2) Click Start, point to Search, and then click For Files or Folders.
 * 3) On the Tools menu, click Folder Options.
 * 4) Click the View tab, click Show hidden files and folders, and then click OK.
 * 5) In the Search for files or folders named box, type wuv3is.dll.
 * 6) In the Look in list, click Local Hard drives, and then click Search Now.
 * 7) In the Search Results pane, delete the Wuv3is.dll file that is in the Windows\System folder.

On a Microsoft Windows NT 4.0-based computer or Microsoft Windows 2000-based computer, delete the Wuv3is.dll file that is in the Winnt\System32 folder.

To delete the Wuv3is.dll file, right-click the Wuv3is.dll file, and then click Delete on the shortcut menu that appears. Click Yes to confirm the deletion.
 * 1) Close the Search Results dialog box.

Step 3: Remove Windows Update Files
To remove Windows Update files, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, point to Search, and then click For Files or Folders.
 * 2) In the Search for files or folders named box, type WindowsUpdate, and then click Search Now.
 * 3) In the Search Results pane, double-click the folder to open it.
 * 4) Click the Wuhistv3.log file.
 * 5) On the Edit menu, click Invert Selection.

All files except Wuhistv3.log should be selected.
 * 1) On the File menu, click Delete, and then click Yes to confirm the deletion.

NOTE: Only the Wuhistv3.log file should remain in the WindowsUpdate folder.
 * 1) Close the Search Results dialog box.

Step 4: Delete Files in the Msdownld.tmp Folder
To delete files in the Msdownld.tmp folder, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, point to Search, and then click For Files or Folders.
 * 2) In the Search for files or folders named box, type msdownld.tmp, and then click Search Now.
 * 3) In the Search Results pane, double-click the Msdownld.tmp folder to open it.
 * 4) Click a file, and then click Select All on the Edit menu.
 * 5) On the File menu, click Delete, and then click Yes to confirm the deletion.

NOTE: Delete all files and folders that are contained in the Msdownld.tmp folder.
 * 1) Close the Search Results dialog box.

Step 5: Restart the Computer and Attempt to Update Windows
 Restart the computer. Quit any anti-virus programs that are running. Attempt to update Windows from the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com





MORE INFORMATION
For additional information about Windows Update, click the article number below to view the article in the Microsoft Knowledge Base:

189306 How the Windows Update Tool Determines if an Update Is Valid

Keywords: kberrmsg kbprb KB313817

Technology: kbIE2000Search kbIE400Win98 kbIE400WinNT400 kbIE500Search kbIE500Win2000 kbIE500Win98 kbIE500WinNT400 kbIE550Search kbIE550Win2000 kbIE550Win98 kbIE550WinME kbIE550WinNT400 kbIE600Search kbIE600Win2000 kbIE600Win98 kbIE600WinME kbIE600WinNT400 kbIE98Search kbIENT400Search kbIEsearch kbIEWinMESearch kbOSWin2000 kbOSWin98 kbOSWinME kbOSWinSearch kbWinUpdate kbWinUpdateSearch

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