Microsoft KB Archive/178998

= Faxes Are Not Received During a ScanDisk Surface Scan =

Article ID: 178998

Article Last Modified on 1/22/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q178998



SYMPTOMS
When you use the Microsoft Fax information service with Microsoft Exchange to automatically receive faxes, faxes may not be received automatically.



CAUSE
This problem can occur when you are using the ScanDisk tool to perform a surface scan, and ScanDisk is the active program. This problem does not occur if the desktop is the active program.



RESOLUTION
To work around this problem, do not perform a surface scan when you want faxes to be received automatically. Note that Microsoft does not recommend running other programs while you are performing a surface scan with ScanDisk.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 98.



MORE INFORMATION
Note that Microsoft Exchange and the Microsoft Fax information service are not included with Windows 98. No faxing service is included with Windows Microsoft Exchange and the Microsoft Fax information service are included with Windows 95. If you upgrade Windows 95 to Windows 98, you can continue to use Microsoft Exchange and the Microsoft Fax information service if they are already installed when you upgrade.

Additional query words: 98

Keywords: kbenv kbprb KB178998

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