Microsoft KB Archive/203984

= OL98: Unable to Fax with Cable Modem =

Article ID: 203984

Article Last Modified on 4/30/1999

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q203984



SYMPTOMS
If you have configured Microsoft Outlook to use a cable modem to send and receive e-mail, you will not be able to send and receive faxes without a separate modem.



CAUSE
Cable modems are not capable of faxing. A fax connection requires a two-way serial communication link between the sending and receiving devices. Cable Internet services use a television coaxial cable connection. A cable modem attaches to a network card, whereas a traditional modem uses a serial or Universal Serial Bus (USB) port.



RESOLUTION
In order to send faxes with Outlook, you need to install a separate modem that is capable of fax transmissions. You must also configure the fax service in a separate profile.



MORE INFORMATION
For additional information about using Outlook with cable modems, please see the following articles in the Microsoft Knowledge Base:

189717 OL98: (CW) Configuring Outlook to Use a Cable Modem

189716 OL98: (IMO) Configuring Outlook to Use a Cable Modem

Additional query words: 98

Keywords: kbprb KB203984

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