Microsoft KB Archive/945612

= After you are prompted to upgrade the DRM components on a Windows Vista-based computer, Windows Media Center cannot perform a security upgrade =

Article ID: 945612

Article Last Modified on 12/20/2007

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APPLIES TO


 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
Consider the following scenario:
 * You are running a Windows Vista-based computer.
 * You try to play Digital Rights Management (DRM)-protected content in a hosted HTML application.

In this scenario, you may receive the following message:

Security Upgrade Required

The owner of the protected content you are trying to access requires you to first upgrade some of the Microsoft digital rights management (DRM) components on your computer.

Click OK to upgrade your DRM components.

If you click OK, Windows Media Center starts the security upgrade process. However, the upgrade process may never move on to next page as expected. Additionally, the pointer remains in a busy state during the upgrade process.

When this problem occurs, a 0xc00d277e error code is logged in the IndivlastHR registry entry. For more information about this registry entry, see the &quot;The IndivlastHR registry entry&quot; section.



CAUSE
This issue occurs because of an error in Windows Media Center. This error occurs when Windows Media Center handles the DRM security upgrade (DRM individualization) through a slow or latent network connection.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You may have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x64-based versions


WORKAROUND
To work around this problem, use one of the following methods.

Method 1
Play back the DRM-protected content by using Windows Media Player directly.

Method 2
Perform the DRM security upgrade by visiting the following Microsoft Web site:

http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



The IndivlastHR registry entry
When this problem occurs, the IndivlastHR registry entry is automatically generated. To view this registry entry, follow these steps:  Click Start, type regedit in the Start Search box, and then click regedit.exe in the Programs list.

If you are prompted for the administrator password or for confirmation, type the password, or click Continue. Locate and then click the following registry subkey:

 

 In the details pane, double-click IndivlastHR to check the error code that is logged in the Value data box. Exit Registry Editor.

For more information about DRM individualization, visit the following Microsoft Web sites:

http://msdn2.microsoft.com/en-us/library/aa385160.aspx

http://msdn2.microsoft.com/en-us/library/ms867216.aspx

hhttp://www.microsoft.com/windows/windowsmedia/forpros/drm/faq.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbexpertisebeginner kbqfe kbhotfixserver KB945612

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