Microsoft KB Archive/319670

= Bonzi Web Compass or BonziBUDDY May Cause an Error Message =

Article ID: 319670

Article Last Modified on 8/14/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional Edition

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This article was previously published under Q319670



SYMPTOMS
You may receive one of the following error messages:

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.



CAUSE
These error messages may occur if you have ever installed BonziBUDDY from Bonzi.com on your computer. The error messages are caused by Bonzi Web Compass, which is installed when you install or upgrade BonziBUDDY. If you remove BonziBUDDY, Bonzi Web Compass is not removed.



RESOLUTION
To resolve this issue, remove both BonziBUDDY and Bonzi Web Compass, and then confirm that this corrects the problem. If you want to continue to use BonziBUDDY or Bonzi Web Compass, obtain and install the latest version of BonziBUDDY, which includes Bonzi Web Compass, and then determine if the latest version corrects the problem. If, after you install BonziBUDDY, you decide you do not want to use one or both of these programs, remove the program that you do not want by using the Add or Remove Programs tool in Control Panel.

For information about how to remove BonziBUDDY and Bonzi Web Compass, visit the following Bonzi Web site for complete instructions:

http://www.bonzi.com/support/bdyremove.htm#Webc

To obtain and install the latest version of BonziBUDDY, which includes Bonzi Web Compass, first remove both BonziBUDDY and Bonzi Web Compass, and then visit the Bonzi Web site for more information about how to obtain the latest version:

http://www.bonzi.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kbprod2web KB319670

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