Microsoft KB Archive/836966

= You receive a &quot;0x800C0002 initialization error&quot; message when you open the Windows Update Web site in Windows XP =

PSS ID Number: 836966

Article Last Modified on 4/9/2004

-

The information in this article applies to:


 * Microsoft Windows Update, when used with:
 * the operating system: Microsoft Windows XP

-





SYMPTOMS
When you use a Microsoft Windows XP-based computer to open the Windows Update Web site, you may receive a &quot;0x800C0002 initialization error&quot; message.



CAUSE
This problem may occur when the Windows Update Web site finds the Iuident.cab file on a different computer than the one that you are currently using to gain access to the Windows Update Web site.



WORKAROUND
To work around this problem, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type regedit and then click OK.
 * 3) Locate and select the following subkey in the registry:


 * 1) Locate and select the Identserverentry.
 * 2) On the Edit menu, click Delete.
 * 3) Click Yes to confirm the deletion of the Identserver entry.
 * 4) On the File menu, click Exit.

Keywords: kbprb KB836966

Technology: kbOSWinSearch kbOSWinXP kbOSWinXPSearch kbWinUpdate kbWinUpdateSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.