Microsoft KB Archive/821716

= How to turn off the startup folder add-ins in Word 2003 =

PSS ID Number: 821716

Article Last Modified on 8/28/2004

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The information in this article applies to:


 * Microsoft Office Word 2003

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IN THIS TASK

 * SUMMARY
 * Install the Support Template
 * Create a Shortcut to the Support Template
 * Turn Off the Startup Folders



SUMMARY
This step-by-step article describes how to turn off the startup folder add-ins so that the startup folder add-ins are not loaded when you start Microsoft Office Word 2003.

When you start Word, Word automatically loads templates and add-ins that are located in the startup folders. Problems in Word may be the result of conflicts or problems with an add-in. To determine whether an add-in in a startup folder is causing the problem, temporarily delete the registry setting that points to these add-ins.

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Install the Support Template
With the Support Template, you can troubleshoot Word startup problems. The Support Template is installed when you perform a Complete setup. If you installed Microsoft Office Word 2003 as an Upgrade or Typical setup, the Support Template is not installed.

To install the Support Template, follow these steps:  Click Start, and then click Control Panel. Click Add or Remove Programs. Click Change or Remove Programs. In the Currently installed programs list, click your version of Microsoft Office 2003 (for example, click Microsoft Office Professional Edition 2003), and then click Change. Click Add or Remove Features, and then click Next. In Custom Setup, click to select the Choose advanced customization of applications check box, and then click Next. In the Choose update options for applications and tools list, follow these steps. <ol style="list-style-type: lower-alpha;"> Expand Microsoft Office Word.</li> Expand Wizards and Templates.</li> Click the icon for More Templates and Macros, and then click to select Run all from my computer.</li></ol> </li> Click Update to install the Support Template.</li></ol>

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Create a Shortcut to the Support Template
To create a shortcut to the Support Template, follow these steps:
 * 1) Right-click anywhere on your desktop, point to New, and then click Shortcut.
 * 2) In the Create Shortcut dialog box, click anywhere in the Type the location of the item box, and then type the following default path statement: &quot;C:\Program Files\Microsoft Office\Office11\Winword.exe&quot; /a &quot;C:\Program Files\Microsoft Office\Office11\Macros\Support.dot&quot;

Note If you installed Word 2003 in a different location, change the default file path accordingly.
 * 1) Click Next to continue.
 * 2) In the Type a name for this shortcut box, type Support Template, and then click Finish.

When you double-click the shortcut, Word starts in a default condition. The Support Template opens.

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Turn Off the Startup Folder Add-ins
To temporarily turn off the startup folder add-ins, follow these steps: <ol> Quit all Office programs.</li> Double-click the Support Template shortcut on your desktop.</li> In the Word 2003 Support Template, click Troubleshoot Utility.</li> In the Microsoft Word Troubleshooting Utility dialog box, click Word Startup Folder Addins in the Select an Item list, and then click Rename.</li> Click OK when you receive one of the following messages: <ul> No files found to rename/restore.Note If you receive this message, no add-ins are loaded when you start Word. You do not have to follow the rest of the steps in this article.

-or-</li>  \Documents and Settings\ \Application Data\Microsoft\Word\Startup\

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\Documents and Settings\ \Application Data\Microsoft\Word\Startup\

\Program Files\Microsoft Office\Office11\Startup\

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\Program Files\Microsoft Office\Office11\Startup\ where   is the path on your computer and   is the file name on your computer.</li></ul> </li> Click Close to close the Microsoft Word Troubleshooting Utility dialog box.</li> On the File menu, click Exit to quit Word.</li> Start Word the way that you typically do.

Note Do NOT use the Support Template shortcut on your desktop in step 8.</li> Do one of the following: <ul> If you can no longer reproduce the problem, and if you removed add-ins in the previous steps, you have determined that the problem is caused by an add-in. To determine which add-in is causing the problem, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Quit all Office programs.</li> <li>Double-click the Support Template shortcut on your desktop.</li> <li>In the Word 2003 Support Template, click Troubleshoot Utility.</li> <li>In the Microsoft Word Troubleshooting Utility dialog box, in the Select an Item list, click Word Startup Folder Addins, and then click Restore.</li> <li>Click OK when you receive the following message: \Documents and Settings\ \Application Data\Microsoft\Word\Startup\

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\Documents and Settings\ \Application Data\Microsoft\Word\Startup\

\Program Files\Microsoft Office\Office11\Startup\

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\Program Files\Microsoft Office\Office11\Startup\ where   is the path on your computer and  is the file name on your computer.</li> <li>Click Close to close the Microsoft Word Troubleshooting Utility dialog box.</li> <li>On the File menu, click Exit to quit Word.</li> <li>Click Start, click My Computer, and then open one of the folders that is specified in step e, such as:

\Documents and Settings\ \Application Data\Microsoft\Word\Startup\

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\Program Files\Microsoft Office\Office11\Startup\

</li> <li>Right-click one of the files contained in the folder, and then click Rename.</li> <li>Type a new name for the file, and then press ENTER.

Important Make a note the original name of the file, because you may have to rename the file back to its original name.</li> <li>Start Word the way that you typically do.</li></ol>

Note Do NOT use the Support Template shortcut on your desktop in step k.

If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

If the problem is not resolved, rename the add-in back to its original name, and then repeat steps h through j for each file in the folders that are specified in the messages shown in step e.

-or-</li> <li>If the problem is not resolved, restore your add-ins. To restore your add-ins, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Quit all Office programs.</li> <li>Double-click the Support Template shortcut on your desktop.</li> <li>In the Word 2003 Support Template, click Troubleshoot Utility.</li> <li>In the Microsoft Word Troubleshooting Utility dialog box, click Word Startup Folder Addins in the Select an Item list, and then click Restore.</li> <li>Click OK when you receive the following message: \Document and Settings\ \Application Data\Microsoft\Word\Startup\

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\Documents and Settings\ \Application Data\Microsoft\Word\Startup\

\Program Files\Microsoft Office\Office11\Startup\

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\Program Files\Microsoft Office\Office11\Startup\ where   is the path on your computer and   is the file name on your computer.</li></ol> </li></ul> </li></ol>

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Keywords: kbHOWTOmaster KB821716

Technology: kbWord2003 kbWord2003Search kbWordSearch

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