Microsoft KB Archive/899812

= You receive a &quot;Internet Explorer has encountered a problem and needs to close&quot; error when you use Internet Explorer 6 to view a Web page that hosts an ActiveX control =

Article ID: 899812

Article Last Modified on 11/3/2007

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APPLIES TO

 Microsoft Internet Explorer 6.0 Service Pack 1, when used with:  Microsoft Windows XP Service Pack 1

 Microsoft Windows 2000 Service Pack 4

 Microsoft Windows 2000 Professional Edition

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)</li></ul> </li> Microsoft Windows Server 2003, Enterprise x64 Edition</li> Microsoft Windows Server 2003, Standard x64 Edition</li> Microsoft Windows XP Service Pack 2</li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you use Microsoft Internet Explorer 6 to view a Web page that hosts an ActiveX control, you may receive an error message that is similar to the following:

Internet Explorer has encountered a problem and needs to close.

When you click the link at the bottom of the message box to view the details, you receive an error signature that is similar to the following: <pre class="fixed_text">Error signature: AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: mshtml.dll ModVer: 6.0.2800.1498 Offset: 002291f4

<div class="cause_section">

CAUSE
The issue occurs after you install security update 890923. This update is documented in Microsoft Security Bulletin MS05-020.

This issue occurs because the Mshtml.dll file does not correctly handle a null pointer.

<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows Server 2003 service pack 1 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, x64 versions
<pre class="fixed_text"> Date        Time    Version        Size        File name -- 09-Jun-2005 19:43  6.0.3790.2461   5,932,544  Mshtml.dll 09-Jun-2005 19:43  6.0.3790.2461   3,109,376  Wmshtml.dll

Windows Server 2003, x86 versions
<pre class="fixed_text">Date        Time   Version        Size         File name -- 09-Jun-2005 18:58  6.0.3790.2461   3,109,376  Mshtml.dll

Windows Server 2003 Service Pack 1
<pre class="fixed_text">Date        Time   Version        Size         File name -- 09-Jun-2005 20:58  6.0.3790.2461  3,109,376    Mshtml.dll

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have Windows XP service pack 2 installed to apply this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Internet Explorer 6 Service Pack 1
<pre class="fixed_text"> Date       Time   Version          Size        File name -- 09-Jun-2005 22:10   6.0.2800.1510  2,704,896   Mshtml.dll

Internet Explorer 6 for Microsoft Windows XP Service Pack 2
<pre class="fixed_text">Date        Time     Version        Size       File name -- 13-Jun-2005 17:44    6.0.2900.2696  3,015,168  Mshtml.dll

<div class="status_section">

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Windows Server 2003 Service Pack 2.

<div class="moreinformation_section">

MORE INFORMATION
For more information about security update 890923 for Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:

890923 MS05-020: Cumulative security update for Internet Explorer

Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Keywords: kbwinserv2003sp2fix kbfix kbbug kbpubtypekc kbhotfixserver kbqfe KB899812

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