Microsoft KB Archive/189197

= WD2000: Can't Access Mail Merge Data Source on Banyan Network =

Article ID: 189197

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q189197





SYMPTOMS
A mail merge data source can't be edited from and will not be attached to a mail merge main document if the data source is saved on a Banyan network.



WORKAROUND
To work around this problem, do one of the following:

Method 1
Create and save your mail merge data source on a local hard disk or a non-Banyan network drive.

Method 2
Install the April 1997 or later Banyan Client for Windows 95 update.

NOTE: Windows 95 does not install a Banyan client.

To obtain the Banyan Client for Windows 95 update, please contact Banyan or visit the Banyan Web site at the following address:

http://www.banyan.com

For information about how to contact Banyan, query in the Knowledge Base for the following article:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
When a mail merge data source is created and saved to a Banyan network drive, the file appears to be saved correctly. After the file is saved, the mail merge feature does not prompt you to edit the data source, and the data source is not attached to the mail merge main document.

The data source was saved to the Banyan network drive, and you are able to open the file as a regular document in Word. However, you can't attach the file as a data source and no error message appears.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information, please see the following articles in the Microsoft Knowledge Base:

123877 How to Set Up Banyan VINES in Windows 95

202947 OFF2000: Networks Supported by Microsoft Office 2000

Keywords: kbbug kbnofix kbinterop KB189197

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