Microsoft KB Archive/217269

= OLEXP: Microsoft Phone Address Book Loses Entries with Outlook Express 5 =

Article ID: 217269

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.0
 * Microsoft Cordless Phone System 1.0

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This article was previously published under Q217269



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
After you configure Outlook Express 5 with an account and verify the contacts in the Windows Address Book (WAB), the address book in Microsoft Phone may appear to be empty.



RESOLUTION
Restart the computer. After you computer restarts, the address book entries in Microsoft Phone should be visible.



MORE INFORMATION
This behavior occurs only if the Microsoft Phone software is installed and configured (with address book entries) before Outlook Express 5 is installed and configured.

Keywords: kbsetup kbprb KB217269

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