Microsoft KB Archive/235590

= Err Msg: "STOP 0x0000000A" When You Install Windows NT 4.0 Service Pack 4 on Alpha Server =

Article ID: 235590

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 4

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This article was previously published under Q235590



SYMPTOMS
When you install Windows NT Server 4.0 Service Pack 4 (SP4) on an Alpha computer with a Symbios SCSI adapter, the computer may crash and you may receive the following error message on a blue screen:

STOP 0000000a : 00000024 00000004 00000000 80668c70

IRQL_NOT_LESS_OR_EQUAL

NOTE: The parameters in the error message may vary, depending on your system configuration.



CAUSE
This behavior occurs because the Symc810.sys driver for Alpha computers included in SP4 is an outdated Original Equipment Manufacturer (OEM) provided driver.



RESOLUTION
To resolve this issue, download the updated driver from the following Symbios FTP site:

ftp://ftp.symbios.com/pub/symchips/scsi/drivers/Windows_Drivers/WindowsNT/ALPHA/Driver/SYM8XX

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The installation instructions are in a 8xxnt.txt file included in the new driver (Ntalpha.zip or Ntalpha.exe format).



MORE INFORMATION
The driver included in SP4 has the following date and version:

Symc810.sys Thu Aug 06 16:01:24 1998 version FLINT-4.04.01a

The updated driver available on the Symbios FTP site has the following date and version:

Symc8xx.sys Mon Mar 29 13:48:37 1999 version FLINT-4.12.00 (NT 4.0)

Keywords: kbprb KB235590

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