Microsoft KB Archive/915627

= You receive an error message, and an instant message from a particular contact is not displayed in Groove =

Article ID: 915627

Article Last Modified on 6/14/2006

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APPLIES TO


 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition
 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition

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SYMPTOMS
When a particular contact tries to send you a instant message in Groove Virtual Office or in Groove Workspace, you receive the following error message:

Groove received a message from a more recent product version.

Groove can’t process the message until you update to a compatible version.

Additionally, the instant message from the contact is not displayed.



CAUSE
This problem occurs when you receive an instant message from someone who is using a later version of Groove that is incompatible with the version that you are using.



WORKAROUND
To work around this problem, upgrade to a compatible version of Groove.

Additional query words: TCN-00851

Keywords: kbtshoot kbprb kbexpertiseinter KB915627

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