Microsoft KB Archive/321861

= iMesh Program Causes an Error Message in Windows XP =

Article ID: 321861

Article Last Modified on 6/11/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q321861



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you are using the iMesh program, you may receive the following error message:

iMesh has encountered a problem and must be closed. We apologize for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:   App Name      App Version  Module Name   Module Version  Offset -  driverpg.exe  0.0.0.0      driverpg.exe  0.0.0.0         00004264



CAUSE
This issue may be caused if software that is included with the iMesh program is not completely compatible with Windows XP.



RESOLUTION
To resolve this issue, contact iMesh to inquire about the availability of a fix for this issue. For information about how to do so, please visit the following iMesh Web site:

http://www.iMesh.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this issue, use Registry Editor to view the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Delete the BMail Installation entry from this key, quit Registry Editor, and then restart your computer.



MORE INFORMATION
For information about how to contact iMesh, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB321861

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