Microsoft KB Archive/231365

= Microsoft BackOffice 4.5 Resource Kit: Setup Fails with SP5 Installed =

Article ID: 231365

Article Last Modified on 12/16/2000

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APPLIES TO


 * MSPRESS Microsoft BackOffice 4.5 Resource Kit ISBN 0-7356-0583-1

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This article was previously published under Q231365



SYMPTOMS
If you have Microsoft Windows NT Service Pack 5 (SP5) or later on your system, when you attempt to install the Microsoft BackOffice Resource Kit software, the installation will ask you to install Service Pack 4 (SP4) or quit the Setup program. If you attempt to install SP4 over SP5 or later, the installation will fail.



CAUSE
The Resource Kit Setup program requires SP4 to run correctly. Consequently, the Setup program detects whether you have SP4 and will install it if SP4 is not already present. However, the Setup program does not recognize the presence of SP5 or later. Thus, if you have a later service pack, the Setup program will attempt to install SP4 over top of the later service pack, causing the installation to fail.



RESOLUTION
If you run Sloader.exe instead of Setup.exe, the setup code will run while bypassing the code that checks to see if the service pack has been installed. Users who run Sloader.exe will be able to successfully install the software.



STATUS
Microsoft Press has confirmed this to be a problem in "Microsoft BackOffice 4.5 Resource Kit."



MORE INFORMATION
Running Sloader.exe will also bypass the AutoRun dialog box. This dialog box contains the option for installing additional Microsoft Exchange tools that are not installed with the main Resource Kit tools. For information on these tools, please refer to section 1.3.2.2 of the Readme.doc file.

Additional query words: ms_press press 0-7356-0583-1

Keywords: kbdocfix kbprb kbdocerr KB231365

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