Microsoft KB Archive/250390

= Programs Cannot Print or Access Violations After Applying SP5 =

PSS ID Number: 250390

Article Last Modified on 5/13/2003

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0 SP5
 * Microsoft Windows NT Workstation 4.0 SP5

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This article was previously published under Q250390



SYMPTOMS
After you apply Service Pack 5 (SP5), programs may not be able to print or an "Access violation" error message may occur in the spooler if you select the Hold mismatched documents check box on the Scheduling tab in the printer's properties.

NOTE: This problem occurs in Far East versions of Windows NT 4.0 with SP5, but not in other versions.



CAUSE
This problem is caused by issues with the Rasddui.dll file.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix should have the following file attributes or later:   Date      Time                 Size    File name     Platform -  12/30/99  04:28p              88,352   Rasddui.dll   Intel 12/30/99 04:28p             157,968   Rasddui.dll   Alpha The Pan Chinese version of this fix should have the following file attributes or later:   Date      Time                 Size    File name     Platform -  12/30/99  04:28p              84,752   Rrasddui.dll  Intel 12/30/99 04:28p             157,968   Rasddui.dll   Alpha The Simplified Chinese version of this fix should have the following file attributes or later:   Date      Time                 Size    File name     Platform -  12/30/99  04:28p              84,752   Rasddui.dll   Intel 12/30/99 04:28p             157,968   Rasddui.dll   Alpha The Traditional Chinese version of this fix should have the following file attributes or later:   Date      Time                 Size    File name     Platform -  12/30/99  04:28p              84,752   Rasddui.dll   Intel 12/30/99 04:28p             157,968   Rasddui.dll   Alpha The Korean version of this fix should have the following file attributes or later:

  Date      Time                 Size    File name     Platform -  12/30/99  04:28p              84,752   rasddui.dll   x86 12/30/99 04:28p             157,968   rasddui.dll   Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbprint kbQFE KB250390

Technology: kbWinNT400search kbWinNTS400search kbWinNTS400sp5 kbWinNTsearch kbWinNTSsearch kbWinNTW400search kbWinNTW400sp5 kbWinNTWsearch

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