Microsoft KB Archive/927943

= ProClarity Web Professional may not work when you use a Netscape Web browser =

Article ID: 927943

Article Last Modified on 11/28/2006

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APPLIES TO


 * ProClarity Analytic Server
 * ProClarity Web Professional 6.2
 * ProClarity Web Professional 6.1

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SYMPTOMS
When you use a Netscape Web browser, ProClarity Web Professional may not work.



RESOLUTION
To resolve this problem, follow these steps:  Close the Netscape Web browser. Delete the following files:  NPDM.dll NPPCtrls.dll

Note By default, both files are in the C:\Program Files\Netscape\Netscape\plugins folder. Restart the Netscape Web browser. Reinstall ProClarity Web Professional.

Note The ProClarity Web Professional Setup program installs the Download Manager component first.</li></ol>

Keywords: kbtshoot kbprb KB927943

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