Microsoft KB Archive/192410

= Encarta Virtual Globe 1998 Does Not Start =

Article ID: 192410

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Encarta Virtual Globe 98

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This article was previously published under Q192410



SYMPTOMS
When you attempt to start Encarta Virtual Globe, 1998 edition, the program may not start.



CAUSE
This behavior can occur if the Compaq PSV220A Fax/Voice modem is installed in your computer.



RESOLUTION
To resolve this issue, follow these steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double click Multimedia.
 * 3) Click the Advanced tab.

NOTE: If you are using Microsoft Windows 98, click the Devices tab.
 * 1) Click the PLUS SIGN (+) next to Audio Devices to expand the branch.
 * 2) Click Audio For Modem Wave Properties, and then click Properties.
 * 3) Click Do not use audio features on this device, and then click OK.
 * 4) Click Audio For Voice Modem Wave Device, and then click Properties.
 * 5) Click Do not use audio features on this device, and then click OK.
 * 6) Click OK.
 * 7) Close Control Panel, and then restart the computer.

NOTE: Disabling audio for the voice modem may cause voice mail and other related features to not function properly.



MORE INFORMATION
Encarta Virtual Globe also may not start if a wave audio file is playing when you attempt to start the program.

Encarta Virtual Globe plays wave audio files while its introductory screen is loading. If Media Player and other files needed to play wave audio files are being used by another program, Encarta Virtual Globe may not start.

To resolve this problem, quit any other programs that may be playing wave audio files before you attempt to start Encarta Virtual Globe.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multi multi-media media mm amap auto-map evg kbimu

Keywords: kb3rdparty kbenv kbfaq kbprb kbsound KB192410

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