Microsoft KB Archive/174268

= ActiMates: Troubleshooting TV or PC Pack Interference =

Article ID: 174268

Article Last Modified on 11/21/2003

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APPLIES TO


 * Microsoft ActiMates Interactive Arthur
 * Microsoft ActiMates Interactive Barney
 * Microsoft ActiMates Interactive D.W.
 * Microsoft ActiMates PC Pack
 * Microsoft ActiMates PC Pack 2
 * Microsoft ActiMates TV Pack
 * Microsoft ActiMates TV Pack 2
 * Microsoft ActiMates TV Pack 3
 * Microsoft ActiMates Dipsy 1.0
 * Microsoft ActiMates Laa Laa 1.0
 * Microsoft ActiMates Po 1.0
 * Microsoft ActiMates Interactive Teletubbies
 * Microsoft ActiMates Tinky Winky 1.0

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This article was previously published under Q174268



SUMMARY
To determine if the ActiMates character or the Transmitter is causing interference with other radio-operated devices (for example, baby monitors, Cordless phones, radio controlled toys, etc.), disconnect the Transmitter from your television and VCR or computer. If the interference stops, it was probably caused by the Transmitter.

NOTE: Teletubbies do not interact with the PC Pack.



MORE INFORMATION
If the ActiMates character or the Transmitter causes interference to other radio-operated devices in your home, try the following to correct the problem:


 * Move the other radio-operated device to another part of the room, away from the ActiMates character and the Transmitter, or move the character to a different part of the room.
 * Move the Transmitter to a different location. For example, put the TV Pack Transmitter on the floor or on a stereo cabinet, or put the PC Pack Transmitter farther away from your computer monitor and the central processing unit. For maximum range, the Transmitter should be at least one foot away from your television, VCR, and computer.
 * Plug the TV Pack Transmitter into a different power outlet so that the Transmitter is on a different circuit than your television, VCR, and computer.

For additional information about issues using the TV pack with the ActiMates Teletubbies, please see the following article in the Microsoft Knowledge Base:

222665 ActiMates Teletubbies: High-Pitched Humming Noise in Audio

