Microsoft KB Archive/223008

= FP98: FrontPage Hit Counter Displays a Red X in the Browser =

Article ID: 223008

Article Last Modified on 12/2/2002

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APPLIES TO


 * Microsoft FrontPage 98 Standard Edition

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This article was previously published under Q223008



SYMPTOMS
When you browse to a page containing a FrontPage hit counter, the counter is displayed as a red X.



CAUSE
This problem can be caused by one of the following:
 * The Hit Counter Web component or files are damaged.

-or-
 * The permissions for the Web are incorrect.

-or-
 * The FrontPage Server Extensions are not installed.

-or-
 * The FrontPage Server Extensions are configured incorrectly.



RESOLUTION
To resolve this problem, use the method appropriate for your situation.

Method 1: Delete and Reinsert the Hit Counter Web Component
For more information about inserting a hit counter, click Contents and Index on the Help menu, click the Index tab in FrontPage Help, type the following text

hit counters

and then double-click the selected text to go to the "To insert a hit counter" topic. If you are unable to find the information you need, ask the Office Assistant.

Method 2: Change Web Permissions

 * 1) Open the Web containing the hit counter by using the HTTP:// URL.
 * 2) On the Tools menu, click Permissions, and then click the Settings tab.
 * 3) Select the Use unique permissions for this Web option and click Apply.
 * 4) Click the Users tab. If the Iusr_machinename account is present, remove it.
 * 5) Click the Groups tab. If the Interactive, Network, and Everyone groups are listed, remove them.
 * 6) Click Apply.
 * 7) Click the Users tab. Select the Everyone has browse access option and click Apply.
 * 8) Click OK to close the Permissions dialog box.
 * 9) In your browser, browse to the page containing the Hit Counter and refresh the page, if needed.

This should reset the permissions for the hit counter and it should now increment correctly.

Method 3: Install FrontPage Server Extensions
If the FrontPage Server Extensions are not installed, click the Install button in the FrontPage Server Administrator.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

194051 FP98: List of FrontPage Components That Require Server Extensions

194134 FP98: Using FrontPage Without the Server Extensions

194102 FP98: How to Install FrontPage Server Extensions for MSPWS

194135 FP98: How to Install FrontPage Server Extensions for IIS 3.0

Method 4: Upgrade the FrontPage Server Extensions
If the Server Extensions are installed, in the FrontPage Server Administrator, select the virtual server and click Upgrade.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

194425 FP98: How to Upgrade the FrontPage Server Extensions

If you are using a custom GIF file make sure the file is present in the path specified and that the file is not corrupt.



MORE INFORMATION
For additional information, please see the following article(s) in the Microsoft Knowledge Base:

181662 FP98: Hit Counter Doesn't Advance Past 1 on IIS

Additional query words: front page

Keywords: kbprb KB223008

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