Microsoft KB Archive/180124

Money 98: Mismatched Accounts Problem When Downloading Apays

PSS ID Number: Q180124 Article last modified on 08-21-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 98 == 

= SYMPTOMS =

When you call your Online Bill Payment provider in the bank place for one bank (in the Online Banking & Investment drop-down list), an Account Matching dialog box is displayed that lists an account at another bank.

For example, if you use the same CheckFree Services account as your Online Bill Payment provider for multiple checking accounts at different financial institutions, and you make a call to your Online Bill Payment provider from one bank place, you may see the following Account Matching dialog box:

Type of Account:   Account Number :

Where  is the name of the bank place you are in,  is the first unique name for a proposed new checking account at Bank A, and is the account number of an account at a different bank (Bank B) that you also use for Online Bill Payment with CheckFree.

To proceed, you must do one of the following:

  Create a new account (Checking #2 at Bank A) with this account number, which would be incorrect. -or-   Select the correct account at Bank B for this account number, in the drop-down list. Money then provides the following warning message: The selected account is currently associated with the bank ‘Bank B’. Do you want to change the account so that it is associated with the bank ‘Bank A’ instead? If you click No, you must select a different account, or create a new one. If you click Yes, Money moves the account from Bank B into Bank A, enabled for online services and enters the Apay instance into the account. This would also be incorrect. 

= CAUSE =

You can enable up to 10 accounts for Online Bill Payment under one CheckFree Services account. Accounts with CheckFree Services are normally assigned by Social Security Number (SSN).

When you make a connection with CheckFree, CheckFree downloads any newly scheduled automatic payments for that account (SSN). If you are making an online connection at one bank place, Bank A, and receive a scheduled Apay instance for a payment that was sent from another bank place, Bank B, Money asks you to identify the Money account associated with this Apay, as it cannot find it at Bank A.

This can also occur if the checking account at Bank B is the account normally debited for your monthly CheckFree service fee, and you receive notification of this charge during your connection from Bank A. Monthly service charges are handled as Apays.

= RESOLUTION =

If you have multiple accounts enabled for Online Bill Payment with the same CheckFree Services account, associate all these accounts with a single bank place, such as “Bill Payment Banks.” For detailed steps, see the “More Information” section later in this article.

If you have multiple banks enabled for both Online Bill Payment and Online Statements, all using the same account (SSN) with CheckFree, there can be other complications. Microsoft recommends that you contact your financial institution to create separate account numbers for each individual financial institution, not associated with your Social Security Number. You will then need to disable and re-enable online services with this bank. For detailed steps, see the “More Information” section later in this article.

= STATUS =

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem has been corrected in Microsoft Money 99.

= MORE INFORMATION =

Combine All Online Bill Payment Accounts into the Same Bank Place
If you have multiple Online Bill Payment accounts with CheckFree Services, all using the same account number (SSN), follow these steps to combine them all into the same bank place:

  When you receive the Account Matching dialog box described in the “Symptoms” section of this article, select the correct account for this Apay transaction, and click Yes in the resultant dialog box. This combines the two accounts into one bank place. </li>  Change the bank place name, to make it clearer that it contains accounts from multiple financial institutions. To do this, follow these steps: <ol style="list-style-type: lower-alpha;">  Click Contact Information for the newly combined Bank Place, and then click Modify. </li>  Type a New Name such as Bill Payment Accounts, and then click OK. </li></ol> </li>  If you have other accounts associated with the second bank (Bank B) that are not enabled for Online Services, you may want to merge these into the newly created Bank Place. To do this, follow these steps: <ol style="list-style-type: lower-alpha;">  Click the drop-down arrow next to Online Banking & Investments, and then click the second bank name (Bank B). </li>  Click Contact Information, and then click Modify. </li>  Type the New Name, and then click OK. NOTE: It is important that the spelling be exactly the same as the new bank place you just created. </li></ol> </li>  If you have other accounts that need to be merged into this same bank place, but they are enabled for Online Services, you must disable Online Services and cancel any scheduled Automatic Payments (Apays) associated with these accounts, before you can merge them into the same bank place. Once merged, you can re-enable them. </li></ol>

For additional information about how to disable, and re-enable Online Services, and cancel any pending Apays, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q175728 TITLE : Money: How to Disable and Enable Your Online Accounts

Use Unique CheckFree Account Numbers for Each Account
If you have multiple financial institutions enabled for Online Statements and Online Bill Payment through CheckFree Services, you should have unique CheckFree account numbers at each account. Decide which bank(s) you want to change the CheckFree account number for, and follow these steps:

<ol style="list-style-type: decimal;">  Click the drop-down arrow next to Online Banking & Investments, and then click the bank name. Click Contact Information, and note the phone number for your bank. </li>  Call your bank and explain that you need to change the account number used with CheckFree, due to a conflict with a second CheckFree partner institution. Write down the new account number agreed upon. NOTE: This could be a fictitious number, a business tax ID number, or the SSN of another family member, who does not have an account with CheckFree. </li>  Ask the bank for a list of all current automatic payment models. Write these down. Ask the bank to cancel all pending Apay models. NOTE: You must do this because all Apays at this bank are disabled in the Bill calendar when you disable online services for the bank. </li>  Disable online Services for all accounts at this bank. When finished, re-enable all services. NOTE: In the Online Services setup wizard, make sure to enter the new account number in the Social Security field of the Personal Information dialog box. For additional information about how to disable and re-enable Online Services, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q175728 TITLE : Money: How to Disable and Enable Your Online Accounts </li>  After re-enabling online services, you can re-establish any Apays that you had the bank cancel. To do this, follow these steps: <ol style="list-style-type: lower-alpha;">  Click Bills on the navigation bar. </li>  Click the arrow next to the View and select to View By Payee. </li>  Find each payee you wrote down when speaking to the bank, and set up the recurring transaction as an Apay again. </li></ol>

For additional information, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q149224 TITLE : Money: What Is an Apay and How to Enter One </li> <li> Wait at least one day before sending the Apay instructions and attempting to download statement information, using the new CheckFree account number. </li></ol>

Additional query words: w_money 6.0 ISC Intuit Service Center National Payment Clearing House NPC ISC woody ====================================================================== Keywords : kbdta kbonline kbfixlist Version : WINDOWS:98 Platform : WINDOWS Issue type : kbbug Solution Type : kbfix ============================================================================= Copyright Microsoft Corporation 1998.