Microsoft KB Archive/193605

= OL98: (CW) 16-Bit Sample Applications Forms Hang When Closed =

Article ID: 193605

Article Last Modified on 10/16/2002

-

APPLIES TO


 * Microsoft Outlook 98 Standard Edition

-



This article was previously published under Q193605



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
If you use the 16-bit Exchange Forms Designer Sample Applications forms located on the Microsoft Outlook 8.03 Compact disc, or the Microsoft Exchange Server version 4.0 or 5.0 discs, or any other 16-bit form, and you attempt to close one of the forms or delete an open item created from one of these forms, Microsoft Outlook 98 stops responding. You must be running Outlook on Microsoft Windows NT for this to occur.



CAUSE
When the form is closed or the item is deleted, it waits for Outlook to release handles to the form resources. Outlook never releases the handles so the form appears to hang.



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:   Component: Outllib.dll

File Name    Version Outllib.dll  8.5 Fix for Outlook 98



STATUS
Microsoft has confirmed this to be a problem in Outlook 98 on the Microsoft Windows NT platform.

Additional query words: 98 freeze frozen lock hung

Keywords: kbbug kbqfe kbpending KB193605

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.