Microsoft KB Archive/98522

= Works Err Msg: ED Caused a General Protection Fault In... =

Article ID: 98522

Article Last Modified on 11/24/2003

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APPLIES TO


 * Microsoft Draw! 98
 * Microsoft Works 2.0 Standard Edition
 * Microsoft Works 2.0a
 * Microsoft Works 3.0 Standard Edition
 * Microsoft Windows 3.0 Standard Edition
 * Microsoft Windows 3.1 Standard Edition

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This article was previously published under Q98522



2.00 2.00a 3.00 WINDOWS kbsetup



SYMPTOMS
When you attempt to insert a drawing into a Works Word Processor document from Microsoft Draw, you may receive the following error message

ED caused a General Protection Fault in module <>

where <> is the particular module mentioned in the error message, and ED is the name of an embedded Draw module. This error message indicates that the Draw files may be corrupted.



WORKAROUND
To work around this problem use one of the following methods.

Works for Windows 3.0

 * 1) From the Works for Windows Group, choose the Works Setup icon.
 * 2) Choose the Add/Remove button.
 * 3) Clear the selection of the Accessories box. Choose Continue. This removes all of the Draw files.
 * 4) Select the Works Setup icon again and choose the Add/Remove button.
 * 5) Select the Accessories box. Choose Continue. This reinstalls the Draw files from the Works disks.
 * 6) Insert the disk requested by Setup. Choose OK.

Note: You need to uninstall the files in Works for Windows 3.0 before reinstalling them from the disks. Simply deleting the files from the system and reinstalling will not work correctly.

Most setup applications check for the presence of system/driver files before replacing them. If a corrupted file is present with the right date, setup may not replace it with the uncorrupted version.

Works 3.0 uses files located in more than one location on the system. The bulk of the files are located in the application's path (c:\msworks), however, there are several system files used for OLE that are located in the windows and windows\system directories.

While it is possible to manually locate each of these files and delete them, it is generally safer and easier to run the Works Setup program and UnInstall the application.

Works for Windows 2.x
 Delete the following Draw files from the C:\WINDOWS\MSAPPS\MSDRAW directory:

msdraw.exe

msdraw.hlp

geni.pal

86colors.pal

47colors.pal

17grays.pal

16colors.pal

 Reinstall the Microsoft Draw module (you can do this by running a custom installation of Works for Windows).

If this does not correct the problem, follow the standard troubleshooting steps for general protection (GP) faults. For more information about troubleshooting GP faults, query on the following words in the Microsoft Knowledge Base:

tshoot and general and protection and fault

Additional query words: msdraw ms graphic picture gpfault gp fault

Keywords: KB98522

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