Microsoft KB Archive/230128

= SMS: SQL Monitor Reports "Cannot Connect to Site Server Registry" =

Article ID: 230128

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition
 * Microsoft Systems Management Server 1.2 Standard Edition

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This article was previously published under Q230128



SYMPTOMS
Smsdbmon.log continuously reports the following error:

ERROR: Could not connect to registry key HKEY_LOCAL_MACHINE\Software\Microsoft\SMS on site server MYSERVER, sleeping 60 seconds.

The error message continues to be reported even though the site server shown in the error message has become available.



CAUSE
This problem is caused by the site server being unavailable (or down) when the SQL Monitor service is started. Usually this happens when the site server and SQL server are on different machines. Even after the site server becomes available, the SQL Monitor cannot connect to the registry of the site server, and therefore this error persists.



WORKAROUND
When the site server is available, stop and restart the SMS_SQL_MONTIOR service on the SQL server. Once the service restarts, it should be able to get a connection to the site server. Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms smsdbmon

Keywords: kbbug kbdatabase kbfix kbqfe kbsms200fix KB230128

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