Microsoft KB Archive/911895

= The screen saver does not work when you use a Microsoft wireless pointing device on a Windows Vista-based computer =

Article ID: 911895

Article Last Modified on 11/29/2007

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APPLIES TO


 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Habu Laser Gaming Mouse
 * Microsoft IntelliMouse Explorer 4.0
 * Microsoft IntelliMouse Explorer for Bluetooth 2.0
 * Microsoft IntelliMouse with IntelliEye
 * Microsoft IntelliMouse Optical 1.1
 * Microsoft IntelliMouse Trackball Explorer
 * Microsoft IntelliMouse Trackball Optical
 * Microsoft IntelliPoint 6.1
 * Microsoft IntelliPoint 6.0
 * Microsoft IntelliPoint 5.2
 * Microsoft IntelliPoint 3.0
 * Microsoft IntelliPoint 3.1
 * Microsoft IntelliPoint 3.2
 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft IntelliType Pro 5.1
 * Microsoft Laser Mouse 6000
 * Microsoft Optical Mouse Mobile
 * Microsoft Notebook Optical Mouse
 * Microsoft Optical Desktop Elite for Bluetooth
 * Microsoft Optical Mouse
 * Microsoft Standard Optical Mouse
 * Microsoft Wireless Entertainment Desktop 7000
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless IntelliMouse Explorer for Bluetooth
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Laser Mouse 8000
 * Microsoft Wireless Laser Mouse 6000
 * Microsoft Wireless Laser Mouse 5000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Notebook Presenter Mouse 8000
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop 1000
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Desktop 3000
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
When you use a Microsoft wireless pointing device that uses Microsoft IntelliPoint software on a Windows Vista-based computer, you may notice that the screen saver of the computer does not work even though it is configured to run.



CAUSE
This issue may occur if the PCM and DVDLauncher services are running in the background. The PCM service is used to start media programs faster. The DVDLauncher is a program that is used for DVD playback.



RESOLUTION
To resolve this issue, plug in a wireless receiver, and then check for updates. To do this, visit the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com/

Install the Optional Hardware Update that is named Microsoft HID Non-User Input Data Filter.



MORE INFORMATION
To learn more about how to end a process in Windows Vista, follow the instructions in the &quot;End a process&quot; topic in Windows Vista Help and Support. To view the topic, follow these steps:
 * 1) Click Start vistastartbutton.jpg], and then click Help and Support.
 * 2) In the Search Help box, type End a process, and then click Search Help.
 * 3) Click the appropriate topic.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbtshoot KB911895

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