Microsoft KB Archive/244941

= SBS 4.5 Upgrade (VUP) Cannot Find Files on CD-ROM 2 =

Article ID: 244941

Article Last Modified on 10/23/2000

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q244941



SYMPTOMS
When you are upgrading Small Business Server (SBS) version 4.0 or 4.0a to version 4.5 using the Value-Added Upgrade (VUP) compact discs, you are prompted to insert CD-ROM 2. After you insert CD-ROM 2, you may receive the following error message:

Please insert Disk #2

This message reoccurs repeatedly, even though you have already inserted CD-ROM 2.



CAUSE
The silk-screened CD-ROM labels have been switched on CD-ROM 2 and CD-ROM 3 in some copies of the product titled "Microsoft BackOffice Small Business Server 4.5 Upgrade for Users of Small Business Server 4.0" (also known as Value-Added Upgrade, or VUP).

The files and folder trees on the CD-ROMs are correct, but the CD-ROMs have been labeled incorrectly.



RESOLUTION
During the upgrade process, insert CD-ROM 3 when CD-ROM 2 is requested, and vice-versa. You can mark the CD-ROMs correctly with a permanent marker.

NOTE: Make sure to mark the side of the CD-ROM that contains the silk-screened CD-ROM label.

Additional query words: smallbiz X04-89888-M icons

Keywords: kberrmsg kbsetup kbprb KB244941

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