Microsoft KB Archive/920658

= A WSUS server does not synchronize when you try to update files =

Article ID: 920658

Article Last Modified on 6/19/2007

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APPLIES TO


 * Microsoft Windows Server Update Services 3.0
 * Microsoft Windows Server Update Services 2.0

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SYMPTOMS
When you try to synchronize a Microsoft Windows Server Update Services (WSUS) server to update files, the server does not synchronize. Additionally, the following event is logged in the Application log: Event ID : 364

Record Nr. :

Category : Unknown

Source : Windows Server Update Services

Type : Error

Generated :

Written :

Machine :

Message : Content file download failed. Reason: Access is denied.



CAUSE
This behavior occurs if the users and groups with which the WSUS server synchronizes do not have permissions to the drive that is hosting the updates.



RESOLUTION
To resolve this behavior, make sure that the authenticated users, ASPNET, and the IIS_WPG groups have at least read permission to the drive on the WSUS server that is hosting the updates.

Keywords: kbtshoot kbprb KB920658

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