Microsoft KB Archive/141799

Money: Errors Running Setup from Compact Disc

PSS ID Number: Q141799 Article last modified on 08-17-1998

WINDOWS:4.0,4.0a,5.0

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money version 5.0 for Windows 95 == Microsoft Money versions 4.0 and 4.0a, for Windows 95 == 

= SYMPTOMS =

When you attempt to install Microsoft Money from compact disc, you receive an error message similar to any of the following:

Insufficient memory to run application

-or-

ACMSETUP caused an invalid page fault in module MSSETUP.DLL

-or-

BOOTSTRAP performed an illegal operation in module LZEXPAND.DLL

-or-

System Error: Windows cannot read from drive D:

-or-

ACMSETUP caused an exception C000006H in module MSSETUP.DLL

= CAUSE =

These errors may occur if the CD-ROM drive is unable to access all files and folders on the compact disc. One possible cause is a smudged or scratched compact disc. Other possible causes for these errors include improperly configured or outdated CD-ROM drivers, hardware problems, or hardware conflicts.

= RESOLUTION =

To determine if there are problems with the Money compact disc, or if the CD-ROM drive is not working properly, perform the following tests.

Inspect and Clean the Compact Disc
To verify that the compact disc is clean and free of scratches, inspect the silver side of the disc. Clean the disc by wiping it with a soft cloth in a straight line, starting from the center of the disc and working your way out toward the edge. Please note that light or fine scratches should present no problems.

If there is no apparent physical damage, and if the errors still occur after you clean the compact disc, use the steps in the following sections to test the CD-ROM drive for proper operation.

NOTE: The following steps assume that your CD-ROM drive is drive D. Please modify the instructions if your drive is designated with a different letter.

Test Your CD-ROM Drive Copy Ability
  On the Start menu, point to Programs, and then click MS-DOS Prompt.   At the MS-DOS prompt, type each of the following commands, and press the ENTER key at the end of each line: Money version 4.0 copy d: copy d:5c.dib Money version 5.0 Copy d: If you receive an error message similar to the following CDR101: Not Ready it indicates that the CD-ROM drive cannot read the compact disc. This problem will probably not be resolved by replacing the Money compact disc.   To confirm your findings, repeat steps 1 and 2 above on another computer system, such as a neighbor’s or at a system at the computer store where you purchased Microsoft Money. 

If the test fails on another computer, the Money compact disc is probably faulty. Return the compact disc to the place of purchase for an exchange.

If the test works properly on another computer, it proves that the disc is good, and that your CD-ROM drive is having a problem. Please contact your hardware vendor for more information and further testing of the CD- ROM drive and its configuration.

Test Copy Integrity
After you complete the test described above, if the files copy without errors, test the integrity of the file that has been copied from your CD- ROM drive to your hard disk by using the MS-DOS File Compare program (Fc.exe). This test can be used to determine if the CD-ROM subsystem is functioning properly at the device driver and hardware levels.

The Fc.exe utility is a useful method for testing problems related to general protection (GP) faults or other critical errors (such as read errors or out of memory messages) that may occur when you run a CD-ROM program.

To test the copied files, use the Fc.exe with the /B (binary) switch. For example, to compare the Money4.1 file on your compact disc with the Money4.1 file on your hard disk, type the following at the MS-DOS command prompt, and press the ENTER key at the end of each line:

Money version 4.0

fc /b money4.1 d: fc /b wofpopd.dib d:5c.dib

Money version 5.0

fc /b money96.1 d:

If you receive the message “No differences encountered,” the Money files were copied perfectly from your CD-ROM drive to your hard disk. If you receive strange-looking information, the files did not copy perfectly from the CD-ROM drive, resulting in corrupted Money files on your hard disk. Please contact your hardware vendor for further testing of the CD-ROM drive and its configuration.

Clean Up
Finally, to clean up your hard disk after you have tested your CD-ROM drive copy ability by using the steps above, type each of the following commands at the MS-DOS command prompt, and press ENTER at the end of each line:

Money version 4.0

del money4.1 del wofpopd.dib exit

Money version 5.0

del money96.1 exit

Additional query words: w_money hangs fails bombs cdrom setup installation installing install ipf invalid page fault gpf can’t cannot double speed single speed quad speed triple speed 97 scuz ====================================================================== Keywords : kberrmsg kbdta Version : WINDOWS:4.0,4.0a,5.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.