Microsoft KB Archive/299676

= XADM: Event Service May Not Start and an Event ID 5 Message Is Logged =

Article ID: 299676

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q299676



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to start the Microsoft Exchange Event Service, you may receive the following error message:

Could not start the Microsoft Exchange Event Service on Local Computer.

The service did not return an error. This could be an internal Windows error or an internal service error.

If the problem persists, contact your system administrator.

The following event ID message may also be logged in the Application event log:

Event Type: Error

Event Source: MSExchangeES

Event Category: General

Event ID: 5

Date: 11/01/2000

Time: 8:45:00 AM

User: N/A

Computer: SERVERNAME

Description:

An unexpected MAPI error occurred. Error returned was [0x80004005].



CAUSE
This issue can occur if the Exchange Server computer has been installed with the wrong organization, server or site name, or if the corresponding registry values have been modified from their original state.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue if you know the correct organization, server or site name, modify the appropriate registry value:  Start Registry Editor (Regedt32.exe). Locate the appropriate value (Enterprise, Server or Site) under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Parameters

 On the Edit menu, click String, modify the value to match the correct organization (enterprise), server or site name, and then click OK. Quit Registry Editor.

NOTE: The Exchange Server organization, server and site names are case sensitive. Make sure that you type the correct name and case for each value. If another Exchange Server computer exists in the same site, you can compare the values from the X500 DN registry value that is found in the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMTA\Parameters

Additional query words: mta msexchangemta event 37 script exch2kp2w

Keywords: kberrmsg kbprb KB299676

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