Microsoft KB Archive/134120

= Closing WinMail Modal Dialog Box Produces Error =

Article ID: 134120

Article Last Modified on 8/16/2005

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APPLIES TO


 * Microsoft Word 95 Standard Edition

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This article was previously published under Q134120





SYMPTOMS
If you cancel more than one WordMail message while a modal dialog box is open in Word, Word produces the following error message when you close the modal dialog box:

There is insufficient memory. Word cannot display the requested font.

In addition, the next time you open a WordMail message, Word produces a general protection fault (GP fault) or an invalid page fault.

Note: A modal dialog box is any dialog box that requires focus and does not relinquish focus until you click OK or Cancel. Examples include File New, File Open, File Save, and Insert Object. Most dialog boxes in Word are modal.



CAUSE
The wrong windows are closed when the WordMail messages are canceled because the activate is not being changed properly.



STATUS
Microsoft has confirmed this to be a problem in Word for Windows 95, version 7.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUNDS
Method 1: Open only one WordMail message at a time.

Method 2: Close the modal dialog box before canceling the WordMail messages.

Additional query words: word95 7.0 WordMail dialog GP fault gpf invalid page hang hung crash crashed locks locked frozen freezes word7 crashing quit quits stopped crashes bomb

Keywords: KB134120

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