Microsoft KB Archive/62976

Works: Call Waiting Causes Lost Connection in Works

PSS ID Number: Q62976 Article last modified on 10-16-1998

1.00 1.05 2.00 3.00

MS-DOS

=
========================================================= 1.00 1.05 2.00 3.00 MS-DOS kbother

= SUMMARY =

If the connection is repeatedly lost when you use the Works Communication tool, make sure Call Waiting is disabled on the phone line.

= MORE INFORMATION =

Call Waiting consists of a brief cut-off of all sound followed by a high beep. The modem interprets this as a lost connection and hangs up.

For outgoing calls, most telephone companies that offer Call Waiting service also provide a way to cancel it for times when you don’t want the interruption. Contact your phone company to see if this is an available option. The most common method is to dial *70 or 70# before the telephone number.

In Works, the correct string should be inserted into the phone number field of the Options Phone menu. For example, instead of just putting 5551212 for the phone number, insert *70,5551212. The comma is important because it forces a 2-second pause before Works will begin dialing the actual phone number.

For incoming calls or if your phone company doesn’t offer a Call Waiting disable feature, you may be able to disable the option by setting your modem to AT S10=255 (measured in milliseconds) or the highest number your modem will accept. This will make the modem stay on line longer before hanging up – maybe long enough to get through the incorrect “no carrier” message caused by Call Waiting.

KBCategory: kbother KBSubcategory: wworkskb dworkskb

= Additional reference words: w_works money home =

Version : 1.00 1.05 2.00 3.00 Platform : MS-DOS ============================================================================= Copyright Microsoft Corporation 1998.