Microsoft KB Archive/867764

= Volume Shadow Copy service snapshots are lost after you restart Windows Server 2003 =

PSS ID Number: 867764

Article Last Modified on 8/4/2004

-

The information in this article applies to:


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, 64-Bit Enterprise Edition

-





SYMPTOMS
After you restart your Microsoft Windows Server 2003-based computer, your Volume Shadow Copy service snapshots are lost.



CAUSE
This problem may occur if the difference (diff) area volume is not available within a certain time period after startup.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions  Date        Time   Version            Size    File name --  22-Jul-2004  03:19  5.2.3790.193      273,920  Swprv.dll 19-Jul-2004 18:26  5.2.3790.193      116,736  Volsnap.sys 22-Jul-2004 03:19  5.2.3790.193      544,768  Vssapi.dll 19-Jul-2004 18:26  5.2.3790.193      663,552  Vssvc.exe 22-Jul-2004 03:19  5.2.3790.193       18,432  Vss_ps.dll 19-Jul-2004 19:16  5.2.3790.193       48,128  Ws03res.dll Windows Server 2003, 64-Bit Edition  Date        Time   Version            Size    File name        Platform -  22-Jul-2004  03:19  5.2.3790.193      706,048  Swprv.dll        IA-64 19-Jul-2004 10:26  5.2.3790.193      348,672  Volsnap.sys 22-Jul-2004 03:19  5.2.3790.193    1,351,168  Vssapi.dll       IA-64 19-Jul-2004 10:27  5.2.3790.193    1,793,536  Vssvc.exe        IA-64 22-Jul-2004 03:19  5.2.3790.193       28,160  Vss_ps.dll       IA-64 19-Jul-2004 08:20  5.2.3790.193       47,616  Ws03res.dll      IA-64 22-Jul-2004 03:19  5.2.3790.193      544,768  Wvssapi.dll      x86 22-Jul-2004 03:19  5.2.3790.193       18,432  Wvss_ps.dll      x86 19-Jul-2004 19:16  5.2.3790.193       48,128  Wws03res.dll     x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: VSS Snapshots deleted lost reboot

Keywords: kbBug kbfix kbQFE kbWinServ2003preSP1fix KB867764

Technology: kbWinServ2003Ent kbWinServ2003Ent64bit kbWinServ2003Ent64bitSearch kbWinServ2003EntSearch kbWinServ2003Search kbWinServ2003St kbWinServ2003Web

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.