Microsoft KB Archive/816219

= OFFXP: &quot;The Query Could Not Be Processed&quot; Error Message When You Try to Run a Query on an OLAP Cube =

Article ID: 816219

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office XP Standard Edition
 * Microsoft Office Web Components

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SYMPTOMS
When you try to use an Office XP Pivot Table Web component to run a query on an OLAP cube, you may receive the following error message:

The query could not be processed. An unexpected internal error has occurred.

This symptom may occur if both of the following conditions exist:
 * The OLAP cube has no visible base measures.
 * The OLAP cube has no default members.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date         Time   Size        File name ---  25-Mar-2003  01:23   2,814,564  Owc10op.msp 25-Mar-2003 03:20  14,698,764  Owc10ff.msp After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name -  20-Mar-2003  07:09  10.0.5119.0  7,322,696  Owc10.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
OLAP is a database technology that has been optimized for querying and reporting instead of processing transactions. OLAP data is organized hierarchically and is stored in cubes instead of tables.

Keywords: kbhotfixserver kbqfe kberrmsg kbprb kbenv kbqfe kbbug kbfix kbofficexppresp3fix KB816219

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