Microsoft KB Archive/817257

= An Unrecoverable Error Occurs in Internet Explorer When You Input Korean Characters in a Web Page =

Article ID: 817257

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Tablet PC Edition
 * Microsoft Windows XP Professional x64 Edition

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SYMPTOMS
When you use the Korean Input Method Editor (IME) to input Korean characters in a Web page, Internet Explorer may quit unexpectedly or you may receive the following error message:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

If you want to see the data that is contained in the error report, click click here at the bottom of the message box. You receive error signature information that may be similar to this:



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Windows XP 32-bit version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 21-Mar-2003 15:07  5.1.2600.1189  162,304  Msctfime.ime The Windows XP 64-bit version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 21-Mar-2003 15:07  5.1.2600.1189  627,200  Msctfime.ime



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbprb KB817257

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