Microsoft KB Archive/146422

Bob: Problems Starting Bob or Playing Sounds

PSS ID Number: Q146422 Article last modified on 02-22-1996

1.00 1.00a

WINDOWS

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========================================================= 1.00 1.00a WINDOWS Kbusage kbhw kbsound kbtshoot kberrmsg kbprb

= SYMPTOMS =

When you start Bob, or when a sound plays in Bob, you observe one of the following symptoms:


 * Stuttering sounds
 * General protection (GP) faults
 * Static
 * No sound
 * Computer stops responding (hangs)
 * System abruptly exits Windows and returns to MS-DOS
 * A “No ROM Basic” error message occurs when you start applications
 * Memory parity error
 * Incorrect playback speed. For example, sounds play double speed
 * EMM Exception error #6

= CAUSE =

A common cause for these problems is incorrect sound card settings for your particular computer and sound card combination.

= RESOLUTION =

You can usually end the problems by changing your sound card setting as recommended by the hardware vendor. For more information about sound card settings, please query the Microsoft Knowledge Base using the brand of your sound card AND the following keywords:

homemm dma

For example, if you are using an Ensoniq sound card, you would use the following query in the Microsoft Knowledge Base:

Ensoniq homemm dma

= MORE INFORMATION =

To determine if the sound card is causing your problems, you need to disable the sound driver, restart Windows, and try Bob again. Bob will run without sound. If the error message, crashing or “hanging” stops, the problem is related to your sound card settings.

To temporarily turn off your sound, use the instructions below for your version of Windows:

Windows 95
  Click the Start button, point to Settings, and then click Control Panel.   Double-click System   Click the Device Manager tab.   Double-click Sound, Video, And Game Controllers.   Double-click your sound card. NOTE: If your sound card is not listed, follow the steps in the section below titled “Windows 95 with Windows 3.x Drivers.”   Remove the check mark from the Device Usage configuration box (usually called Original Configuration).   Click OK   Restart Windows and test Bob. </li>  To return to your original sound configuration, follow steps 1-8, above. Then, select your original configuration. </li></ol>

Windows 95 with Windows 3.x drivers

 * 1) Click the Start button, point to Settings, and click Control Panel.
 * 2) Double-click Multimedia, then click the Advanced tab.
 * 3) Double-click Audio Devices.
 * 4) Double-click your sound card.
 * 5) Select Do Not Use Audio Features On This Device.
 * 6) Click OK, then click OK again.
 * 7) Restart Windows and test Bob. To return to your original sound card, configuration, Follow the steps above.

Steps for Windows 3.x
<ol style="list-style-type: decimal;">  On the File menu in Program Manager, click Run. </li>  Type the following in the command line box, and then click OK: system.ini </li>  Notepad starts with the System.ini file displayed. </li>  On the Search menu, click Find. </li>  Type the following in the Find What box, and then press ENTER: wave= </li>  Click Cancel. The wave= line should be selected. </li>  Type a semicolon at the beginning of the wave= line. For example, the line should look like the following: ;wave=mmsystem.dll </li>  Press the F3 key to search for any additional wave= lines. If any of these lines are found, type a semicolon at the beginning of these lines. </li>  Repeat steps 5-8 for the wave1= and wave2= lines. Type a semicolon at the beginning of these lines, if any are found. </li>  Close Notepad, saving the editing changes you just made. </li>  Restart Windows and test Bob. No sounds should be heard in Windows or in Bob. To restore your original sound configuration, follow steps 1-10, above and reverse the changes you made. </li></ol>

KBCategory: Kbusage kbhw kbsound kbtshoot kberrmsg kbprb KBSubcategory: B_Shell

Additional reference words: kids w_bob t-shooting tshoot t-shoot 1.00 1.00a g-p gpf hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang hanged bombed bomb down sound halt halting broken ====================================================================== Keywords : b_shell Version : 1.00 1.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.