Microsoft KB Archive/843447

= A 32-bit program that uses the Virtual Disk service API may not work correctly on a computer that is running Windows Server 2003, Enterprise Edition for Itanium-based Systems =

Article ID: 843447

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
When you run a 32-bit program that uses the Virtual Disk service (VDS) API on your computer that is running Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, the program may not work correctly. For example, when you try to run the 32-bit version of the Diskpart.exe tool, Diskpart.exe stops responding. You receive the following error message:

The disk management services could not complete the operation.



CAUSE
This problem occurs because the 32-bit VDS dynamic link library (DLL) component is not installed or registered on the 64-bit versions of Windows Server 2003.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version        Size    File name      Platform ---  24-Nov-2004  01:30   5.2.3790.212   31,744  Vds_ps.dll     IA-64 24-Nov-2004 01:25   5.2.3790.212   22,016  Wvds_ps.dll    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

