Microsoft KB Archive/244652

= Updated Computer Associates Inoculan Driver Prevents Data Files from Being Reset or Deleted =

PSS ID Number: 244652

Article Last Modified on 8/8/2001

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Server, Enterprise Edition 4.0

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This article was previously published under Q244652



SYMPTOMS
After installing a Windows NT 4.0 service pack, data files may be reset or deleted, including personal mail folder files (*.pst).



CAUSE
This problem occurs if you install a Windows NT 4.0 service pack on a computer running Microsoft Outlook and Computer Associates Inoculan virus drivers dated prior to February 11, 1999.

During Inoculan's file checking, it is possible that Inoculan's scanning action is misinterpreted and causes the system to incorrectly notify Microsoft Outlook or other applications that the file does not exist. The behavior of some applications is to issue a DELETE and then a CREATE of the file. The result is that an existing file can be deleted and a new one created in its place.



RESOLUTION
To avoid this problem, install the latest Computer Associates Inoculan drivers from the following Web site:

http://www.support.cai.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The Inoculan Software is manufactured by Computer Associates, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.



MORE INFORMATION
This problem was found during Windows NT 4.0 Service Pack 6 testing and may occur on previous service packs when running Inoculan drivers dated prior to February 11, 1999.

International Information
If you were referred here by the Read Me card in an international version of the Service Pack 6 release, please use the appropriate link below to find the article that is relevant to your version of the product.

Spanish: http://www.microsoft.com/intlkb/spain/e244/6/52.asp

French: http://www.microsoft.com/intlkb/france/articles/Q18/3/Q18365.asp

German: http://www.microsoft.com/intlkb/germany/support/kb/d40/d40570.htm

Japan: http://www.microsoft.com/japan/support/kb/articles/J051/5/75.htm

Additional query words: Cheyenne

Keywords: kb3rdparty kbprb KB244652

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSEnt400 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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