Microsoft KB Archive/921326

= Windows Live Messenger does not start when you press the Windows Live Call Button on a LifeCam to make a video call =

Article ID: 921326

Article Last Modified on 10/26/2007

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APPLIES TO


 * Microsoft LifeCam NX-6000
 * Microsoft LifeCam NX-3000
 * Microsoft LifeCam VX-7000
 * Microsoft LifeCam VX-6000
 * Microsoft LifeCam VX-3000
 * Microsoft LifeCam VX-1000

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SYMPTOMS
When you press the Windows Live Call Button on a Microsoft LifeCam to make a video call, Windows Live Messenger does not start.



CAUSE
This issue occurs when one of the following conditions is true:
 * Windows Live Messenger is not installed.
 * The LifeCam software is not installed.
 * Windows Live Messenger does not have LifeCam set as the video camera to use.



Look for installed products
 Click Start, click Run, type appwiz.cpl, and then click OK. Verify that Microsoft LifeCam and Windows Live Messenger are on the list of installed programs. If they are not on the list of installed programs, install them from the following locations:  Microsoft LifeCam - Microsoft LifeCam Webcam Software disc. Windows Live Messenger - To obtain Windows Live Messenger, visit the following Microsoft Web site:

http://get.live.com/messenger/features

  Close Add or Remove programs.</ol>

If LifeCam and Windows Live Messenger are not installed, install them from the following locations:  Microsoft LifeCam - Microsoft LifeCam Webcam Software disc.</li> Windows Live Messenger - Visit the following Microsoft Web site, and then click Windows Live Messenger:

http://ideas.live.com/

</li></ul>

Check the settings for the video camera

 * 1) Open Windows Live Messenger, and then sign in.
 * 2) If you cannot see the menu, click Show Menu.
 * 3) On the Tools menu, click Audio and Video Setup.
 * 4) In step 3 of the Audio and Video Setup Wizard, make sure that the LifeCam is selected.
 * 5) Click Finish.

Additional query words: web cam launch

Keywords: kbtshoot kbprb kbexpertisebeginner KB921326

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