Microsoft KB Archive/193644

OFFUP-Err Msg: The File WRD97CNV.exe on OFF97VPK Cannot Be Found

PSS ID Number: Q193644 Article last modified on 06-10-1999

WINDOWS:1.0

WINDOWS

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= SYMPTOMS: =

During the installation of the Office 97 Service Release 2 ValuPack, you may receive the following error message:

The file wrd97cnv.exe on OFF97VPK cannot be found

= CAUSE: =

One of the files within the Office 97 Service Release 2 ValuPack is named incorrectly. The file affected is wd97cnv.exe.

= RESOLUTION: =

To install the Office 97 Service Release 2 ValuPack:

  Locate the OFF97VPK.exe file.   Double-click the OFF97VPK icon.   At this point, you may receive the error message: The file wrd97cnv.exe on OFF97VPK cannot be found   Right-click Start (using the right mouse button) and then click Explore. This will open Windows Explorer.   Locate the file Wd97cnv. You can find the file in X:\Windows000.TMP.   Right-click the Wd97cnv icon and select Rename. Change the file name to Wrd97cnv.   Switch to the window with the error message and click OK. This will complete the installation process. 

MORE INFORMATION:

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If you have tried all of the above steps, and are still unable to view or download components, you may submit a question through Web Response by following the steps below.


 * 1) Connect to the Office Update Web site at: http://officeupdate.microsoft.com
 * 2) Click Member Services.
 * 3) Click Office Update Technical Support.
 * 4) Click Office Update Support Form.
 * 5) * You may be prompted to establish a Registration ID, if you haven’t already done so, which you can use to obtain many Microsoft products or services.
 * 6) * To establish the ID, enter your e-mail address in the space provided and click Continue.
 * 7) * If you do not have an e-mail address, you can quickly get one by clicking: hotmail.com on the registration page.
 * 8) After you enter your e-mail address, click Continue.
 * 9) Type your Password.
 * 10) * If you can’t remember your password, click E-mail My Password and we will send it to you.
 * 11) Provide the following information in the space provided:
 * 12) * Your Computer
 * 13) ** Operating System
 * 14) ** Internet Browser
 * 15) ** Computer Make
 * 16) ** Computer Model
 * 17) ** CPU Speed
 * 18) ** Memory
 * 19) * The Problem
 * 20) ** Describe only one problem at a time. If you are having more than one problem, please submit them seperately.
 * 21) ** Issue Type
 * 22) ** Component Name
 * 23) ** URL Address
 * 24) ** Error Type
 * 25) ** Question Title
 * 26) ** Detailed Problem Description
 * 27) ** Check one of the following:
 * 28) *** I can duplicate this problem.
 * 29) *** I can connect to other Web sites such as http://www.microsoft.com
 * 30) *** It previously worked for me but is not working now.
 * 31) *** It has never worked.
 * 32) * Contact Information
 * 33) ** E-mail Address
 * 34) ** Phone Number
 * 35) ** Fax Number
 * 36) ** Time Zone
 * 37) When the request form has been completed:
 * 38) * Click Finish to submit your request.
 * 39) * You should receive a response within one business day.

Additional query words: offup

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========================================================= Keywords : kbofficeupdate Version : WINDOWS:1.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.