Microsoft KB Archive/215371

= SBS Fax Fails When Printing Directly to Printer =

Article ID: 215371

Article Last Modified on 11/19/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0
 * Microsoft BackOffice Small Business Server 4.0a
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q215371



SYMPTOMS
Any fax will fail to send when a cover page is selected. The following error message is displayed:

Could not send cover page to

When you open the properties of the fax print queue from the printers folder, you see that the Print Directly to Printer radio button is selected under the Scheduling tab of the printer properties.



CAUSE
This problem occurs because the Windows NT printing subsystem cannot print directly to the fax modem. It can only print to the spooler, which then spools to the faxing subsystem.



RESOLUTION
To work around this problem, select one of the spooling options for all fax print queues.

Keywords: kbprb KB215371

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