Microsoft KB Archive/150019

Bob Email Won’t Start

PSS ID Number: Q150019 Article last modified on 06-05-1996

1.00 1.00a

WINDOWS

=
========================================================= 1.00 1.00a WINDOWS

= SYMPTOMS =

When you attempt to start Bob E-Mail one of the following may ocur:


 * Bob E-Mail starts and upbruptly exits. You never see the mailroom.
 * You enter Bob E-Mail and click Tell Me Your E-Mail Information but nothings happens.

= CAUSE =

This can occur if the Windows MAPI (Messaging API) software has been deleted, moved, or renamed.

= RESOLUTION =

If you have removed Exchange for Windows 95 you will need to re- install it. Bob E-Mail cannot start if MAPI system files are missing.

NOTE: If you remove Exchange for Windows 95, your e-mail profiles will be lost. For information on how to restore your Bob E-Mail profiles, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q149839 TITLE : Bob E-mail: I Couldn’t Find Your E-Mail Information

If you are using Windows 3.1, or Windows 95 without Exchange, you will need to manually extract the standard MAPI files from your Bob disk.

Steps for Extracting Standard MAPI Files
These steps assume:


 * Your floppy drive is drive A.
 * Your hard drive is drive C.
 * Your CD-ROM drive is drive D.
 * Your Windows directory is C:.

To extract the MAPI files from the Bob Compact Disc, do the following:

For Windows 95:

  Click the Start button, point to Programs, and then click MS-DOS Prompt.   At the MS-DOS prompt, type the following and press ENTER: d:d:.cab mapi*.dll /l c: 

For Windows 3.1:

  In Program Manager, click Main on the Window menu.   From the Main group, double-click the MS-DOS Prompt icon.   At the MS-DOS prompt, type the following and press ENTER: d:d:.cab mapi*.dll /l c: 

To extract the MAPI files from the Bob floppy disks, do the following:

For Windows 95:

  Insert Disk 1 into the floppy drive. </li>  Click the Start button, point to Programs, then click MS-DOS Prompt. </li>  At the MS-DOS prompt, type the following and press ENTER: copy a:.exe c: </li>  Insert Disk 3 in the floppy drive. </li>  Type the following and press ENTER: extract a:.cab mapi*.dll /l c: </li></ol>

For Windows 3.1:

  In Program Manager, click Main on the Window menu. </li>  From the Main group, double-click the MS-DOS Prompt icon. </li>  Insert Disk 1 into the floppy drive. </li>  At the MS-DOS prompt, type the following and press ENTER: copy a:.exe c: </li>  Insert Disk 3 in the floppy drive. </li>  Type the following and press ENTER: extract a:.cab mapi*.dll /l c: </li></ol>

Restart your computer and start Bob E-Mail.

KBCategory: Kbusage KBSubcategory: B_mailroom

Additional reference words: w_bob launch splash startup hourglass living room ====================================================================== Keywords : B_mailroom Version : 1.00 1.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.