Microsoft KB Archive/922360

= An SMS management point does not install successfully and a &quot;Failed to resolve path to PolicyAgentProvider.dll&quot; entry may appear in the Mpmsi.log file in SMS 2003 =

Article ID: 922360

Article Last Modified on 7/24/2006

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
When you install Microsoft Systems Management Server (SMS) 2003 components on a computer that is running Microsoft Windows Server 2003, the management point does not install successfully. However, the Server Locator Point, the Distribution Point, and the Reporting Point install successfully. When this problem occurs, the Mpmsi.log file may contain an entry that resembles the following:

ERROR: Failed to resolve path to PolicyAgentProvider.dll @@ERR:25001 Error 25001.

Setup failed due to unexpected circumstances

The error code is 80004005

MSI (s) (E4!88): Product: SMS Management Point-- Error 25001. Setup failed due to unexpected circumstances

The error code is 80004005

Action ended 15:18:35: CcmRegisterWmiMofFilesInit. Return value 3.

Action ended 15:18:35: INSTALL. Return value 3.

Additionally, an entry that resembles the following is logged in the Mpsetup.log file:

MP Setup Started....

Parameters: :\SMS\bin\i386\MPsetup.exe /install /

Installing the MP

Passed OS version check.

IIS Service is installed.

No versions of MP are installed.

Installing new MP.

Unknown error code: 456013 [14:09:22] @@ERR:25001 Setup failed due to unexpected circumstances

The error code is 80004005 MP.MSI exited with return code: 1603

Backing up MPMSI.log to C:\SMS\logs\MPMSI.log.LastError

Fatal MSI Error - MP.MSI could not be installed.



CAUSE
This problem may occur after an earlier installation of a SMS 2003 management point is unsuccessful. The problem may also occur after a Windows Installer-based program does not install successfully.

Note A Windows Installer-based program's executable file has the .msi file name extension.



RESOLUTION
To resolve this problem, remove and then reinstall the SMS 2003 management point. To do this, follow these steps:  Click Start, point to Programs, click Systems Management Server, and then click SMS Administrator Console. Expand Site Database , expand Site Hierarchy, expand, expand Site Settings, and then click Site Systems. Right-click the computer that you want to remove the SMS management point from, and then click Properties. Click the Management Point tab, and then click to clear the Use this site system as a management point check box. Run the Ccmclean command-line tool to remove any remaining management point files. The Ccmclean tool is a component of the SMS 2003 Toolkit. To obtain the SMS 2003 Toolkit, visit the following Microsoft Web site:

http://www.microsoft.com/smserver/downloads/2003/tools/toolkit.asp

Note Read the SMS 2003 Toolkit documentation before you use Ccmclean to remove the SMS 2003 management point. Restart the computer, and then reinstall the management point.</li></ol>

Keywords: kbprb KB922360

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