Microsoft KB Archive/189747

= Setup Error 80020009 or Error 800401E4 =

Article ID: 189747

Article Last Modified on 7/30/1999

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APPLIES TO


 * Microsoft Site Server 3.0 Standard Edition

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This article was previously published under Q189747



SYMPTOMS
During the installation of Site Server 3.0, you may receive the following error messages:

Failed to get File System Object -- Error Number=80020009 (-2147352567) String=No matching entry.

Failed to connect to LDAP server -- Error Number=800401E4 (-2147221020) String=



CAUSE
This issue may be caused by one of the following:

The default Web site does not have Windows NT Challenge/Response authentication enabled. As a result, installation of the Site Server Publishing examples fails.

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The local Everyone NT group does not have the advanced User Right "Access this computer from network."

Note: If you have the Compaq Insight Manager Service running while attempting to install Site Server 3.0, the following error message may also occur:

Failed to connect to LDAP server -- Error Number=800401E4 (-2147221020) String=



WORKAROUND
To work around this problem, follow the appropriate steps:

Enabling NTCR on Default Website  Uninstall Site Server 3.0. Enable Windows NT Challenge/Response authentication for the default Web site. To do so, follow these steps:

 Select the default Web site in Microsoft Management Console (MMC). Right-click to select Property, and then select Directory Security. Select Anonymous Access and Authentication Control. Select Windows NT Challenge/Response.</li></ol> </li> Install Site Server 3.0.</li></ol>

Granting "Access this computer from network" User Right
 * 1) Uninstall Site Server 3.0.
 * 2) In User Manager, click User Rights on the Policies menu.
 * 3) Click to select the Show Advanced User Rights check box.
 * 4) Select Access this computer from network in the Rights list.
 * 5) Click Add, double-click Everyone, and click OK twice.
 * 6) Reinstall Site Server 3.0.

Additional query words: cmsample fpsample

Keywords: kbprb KB189747

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