Microsoft KB Archive/263900

= COM+ and DCOM errors using Windows 2000 Terminal Services with Citrix Metaframe 1.8 =

Article ID: 263900

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q263900



SYMPTOMS
After installing Citrix Metaframe 1.8 on Microsoft Windows 2000, the following error messages appear in the event log.

In the System log:

Event: 10010

Source: DCOM

Description: The server {02D4B3F1-FD88-11D1-960D-00805FC79235} did not register with DCOM within the required timeout.

In the Application log:

Event: 4097 Source: COM+ Description: The run-time environment has detected an inconsistency in its internal state. Please contact Microsoft Product Support Services to report this error. Error in .\crmrecoveryclerkobj.cpp(1149), hr = 80070003: GetVolumeInformation

You are also unable to administer COM+ on that machine. Attempting to do so may result in a dialog box containing the following text:

An error occurred while processing the last operation. Error code 80080005 - Server execution failed.

The event log may contain additional troubleshooting information.



CAUSE
This behavior is caused by installing Citrix Metaframe 1.8 for Microsoft Windows 2000 and using the drive remapping feature during the Metaframe installation. When Metaframe is remapping the system drive, it goes through the registry and changes all occurrences of the old drive letter with the new remapped letter. However, the information in the COM+ catalog is omitted. One vital piece of information is the COM+ system applications path of the Compensating Resource Manager (CRM) log file used by the COM+ system application. Every time the COM+ system application starts up, it tries to read its log file. Because it can't find it, it logs an error and shuts down. Depending on which applications are running on the computer, it can do this as often as a few times per minute. This behavior also makes it impossible to administer COM+ on that computer.



RESOLUTION
This issue is discussed in the Citrix Knowledge Base article, CTX240747. To view this article, search for Citrix Document ID &quot;CTX240747&quot; at the following Citrix Web site:

http://knowledgebase.citrix.com/cgi-bin/webcgi.exe?New,KB=CitrixKB

Contact Citrix Technical Support at 1-800-424-8749.

Keywords: kbdcom kbprb kbregistry KB263900

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