Microsoft KB Archive/259969

= Error Message: The Add Printer Wizard Was Unable to Find Any Installed Ports for Your Printer =

Article ID: 259969

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition
 * Microsoft Windows 95

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This article was previously published under Q259969



SYMPTOMS
When you try to install a printer by using the Add Printer Wizard, you may receive the following error message after you select a printer and then click Next:

The Add Printer Wizard was unable to find any installed ports for your printer



CAUSE
This error message can occur if the Spool32.exe file is missing or damaged.



RESOLUTION
Extract a new copy of the Spool32.exe file from your original Windows 95/Windows 98 disks or CD-ROM to the Windows\System folder. For additional information about extracting files, click the article number below to view the article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

If you are using Windows 98, you can extract the Spool32.exe file by using the System File Checker tool. For information about using this tool, see the &quot;System File Checker Tool&quot; section of the Microsoft Knowledge Base article listed above.

Keywords: kberrmsg kbprb kbprint KB259969

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