Microsoft KB Archive/193320

= XADM: Store Access Violation When Client Accesses Public Folder Replica =

Article ID: 193320

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q193320



SYMPTOMS
The Microsoft Exchange Server information store may generate an access violation when an Exchange client accesses a public folder replica. The following information may be found on the stack when the access violation occurs:   >kb FramePtr RetAddr   Param1   Param2   Param3   Function Name 0805f574 77f70a3e  0017d268 00565e6c 0000002b KERNEL32!MapCase+0x62 0805f5a4 020b791f  00000404 00000100 00565e6c KERNEL32!LCMapStringW+0x1e0 0805f5d4 020b799c  00000404 00010000 00565e6c STORE!EcMakeSortKey+0x18d 0805f604 020b7d1c  00000404 00010000 0056ef84 STORE!EcMakeSortKey+0x71 0805f63c 020b801e  0056b188 00000404 0805f7a0 STORE!TWIR::EcStreamSubstringUnicode+0x3c 0805f65c 020b75fe  0056b188 00000404 0805f7a0 STORE!TWIR::EcRestrictContent+0xdd 0805f680 020b7599  0056b184 00000404 0805f7a0 STORE!TWIR::EcRestrictHier+0xc9 0805f6a4 020b7520  0057e264 00000404 0805f7a0 STORE!TWIR::EcRestrictHier+0x64 0805f6c4 020ca356  0057e264 ffffffff 00000000 STORE!TWIR::EcFindRow+0xb5 0805f7b8 020c9c46  00000000 0057e264 00000000 STORE!VMSG::EcSlowFindRow+0x1ae 0805f7dc 020cfdb5  00000000 0057e264 00000000 0x020c9c46 0805f814 021089e0  0940a36c 00000012 00000000 STORE!EcFindRowOp+0xbe 0805fa90 02003496  0940a36c 0805fac8 00000001 STORE!EcFindRow+0xfb 0805faf8 02003cff  001c56b0 005752bc 0805fb1c STORE!EcRpc+0x8dd 0805fb20 77e8eb7a  001c56b0 005752bc 001ccc86 STORE!EcDoRpc+0x3d 0805fb40 77e8ea3b  02003cc2 0805fd18 00000004 RPCRT4!NdrCallServerManager+0x81 0805fe28 77e8e876  00000000 00000000 0805ff10 RPCRT4!NdrStubCall+0x1bf 0805fe40 77e61438  0805ff10 0805fec8 00000000 RPCRT4!NdrServerCall+0x15 0805fe7c 77e61374  02002b3a 0805ff10 0805ff3c RPCRT4!DispatchToStubInC+0x34 0805fed0 77e6162d  0805ff10 00000000 0805ff3c RPCRT4!?DispatchToStubWorker@RPC_INTERFACE@@AAEJPAU_RPC_MESSAGE@@IPAJ@Z+0xd 6   0805fef0  77e6c005  0805ff10 00000000 0805ff3c RPCRT4!?DispatchToStub@RPC_INTERFACE@@QAEJPAU_RPC_MESSAGE@@IPAJ@Z+0x5f 0805ff40 77e68657  001ccb18 00000198 77e91180 RPCRT4!?ReceiveOriginalCall@OSF_SCONNECTION@@QAEHPAUrpcconn_common@@I@Z+0xd b   0805ff60  77e6acb1  001ccb18 00000198 00166110 RPCRT4!?DispatchPacket@OSF_SCONNECTION@@QAEHPAUrpcconn_common@@IPAVOSF_ADDR ESS@@@Z+0x1f8 0805ff8c 77e6aa73  77e6493b 00166110 00161b88 RPCRT4!?ReceiveLotsaCalls@OSF_ADDRESS@@QAEXXZ+0x7f 0805ff90 77e6493b  00166110 00161b88 00166920 RPCRT4!?ReceiveLotsaCallsWrapper@@YGXPAVOSF_ADDRESS@@@Z+0x9 0805ffac 77e64a03  001668f8 00161b88 77f46c2e RPCRT4!?BaseCachedThreadRoutine@@YGXPAVCACHED_THREAD@@@Z+0x1d 0805ffb8 77f46c2e  00166920 00161b88 00161b88 RPCRT4!?ThreadStartRoutine@@YGJPAVTHREAD@@@Z+0x16 0805ffec 00000000  77e649ed 00166920 00000000 KERNEL32!BaseThreadStart+0x61



CAUSE
The problem results from an improperly installed code page.



WORKAROUND
To work around the problem, remove and re-install any code pages on the problem computer. For information about how to do this, please see Knowledge Base article 151701, XADM: How to Manually Add Code Pages for Mixed Languages.

Additional query words: crash dump is private public store.exe

Keywords: kbprb KB193320

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