Microsoft KB Archive/889333

= Print queue shows incorrect number of pages when you print a Web page in Internet Explorer 6 or Internet Explorer 7 =

Article ID: 889333

Article Last Modified on 11/6/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1
 * Microsoft Internet Explorer 6.0 Service Pack 2
 * Windows Internet Explorer 7 for Windows Server 2003 IA64
 * Windows Internet Explorer 7 for Windows XP
 * Windows Internet Explorer 7 for Windows Server 2003
 * Windows Internet Explorer 7 in Windows Vista

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Note This article also applies to Windows Internet Explorer 7 for x64 versions of Windows Server 2003.



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista



SYMPTOMS
When you print a Web page from a computer that has Microsoft Internet Explorer 6 or Microsoft Internet Explorer 7 installed, the total number of pages that is displayed in the Print queue is incorrect.

For example, in the Print queue, in the Page Range area of the General tab, if you click to select Pages, type 1 in the Pages box, and then click Print, the total number of pages that is displayed in the Print queue is 2 instead of 1.

Note The page calculation error may occur when you print multiple copies of the same Web page.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Internet Explorer 6 Service Pack 1 (SP1)
  Date         Time   Version         Size       File name 21-Sep-2004 01:21  6.0.2800.1473    38,912    Iecustom.dll 08-Feb-2005 23:05  6.0.2800.1493   236,544    Iepeers.dll 18-Nov-2004 16:41  6.1.22.0         14,048    Spmsg.dll 18-Nov-2004 16:44  6.1.22.0        209,632    Spuninst.exe

Internet Explorer 6 Service Pack 2 (SP2)
  Date         Time   Version         Size       File name 09-Feb-2005 10:17  6.0.2900.2606   250,368    Iepeers.dll

Internet Explorer 7 for Windows XP Service Pack 2


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To enable the hotfix, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.  Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:

 

 On the Edit menu, click New, click Key, and then type FEATURE_DONT_PAD_DUPLEX_PRINTING_KB889333 . Right-click FEATURE_DONT_PAD_DUPLEX_PRINTING_KB889333, click New, click DWORD Value, and then type iexplore.exe .</li> Right-click iexplore.exe, click Modify, type 1 in the Value data box, and then click OK.</li> Exit Registry Editor.</li></ol>

For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbexpertiseinter kbhotfixserver KB889333

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