Microsoft KB Archive/182998

Top Reference Products Articles Available by Fax or by E-mail

PSS ID Number: Q182998 Article last modified on 05-07-1998

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========================================================= SUMMARY =======

This article describes how you can obtain support information from the Microsoft Knowledge Base by fax or by e-mail. If you are currently viewing this article on the World Wide Web, this information may not be necessary.

= MORE INFORMATION =

The “Article Listing” section of this article contains a listing of Knowledge Base articles about Microsoft Reference products. Use the instructions in the “Ordering Articles by Fax or by E-mail” section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all pertinent articles are listed in this article. For this reason, you may need to browse the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address:

http://support.microsoft.com/support/default.asp

= ORDERING ARTICLES BY FAX OR BY E-MAIL =

Ordering an Article over the Phone and Having It Sent to a Fax Machine
To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order articles from this article list, first note the five- to six-digit number of the Item ID shown for each article, and then follow these steps:

  Dial the toll-free FastTips number:  936-4100   When you are prompted to, press the appropriate number for the product you are using (for example, for Microsoft Home Products, press 9).   When you are prompted to, press the appropriate number for the version of the product you are using.   From the “FastTips Main Menu,” press 1 to place a FastTips catalog order.   At the “to order items from your catalog” prompt, press 1.   When you are prompted with the “at the tone, enter the item ID number followed by the pound key” message, type the Item ID number from the following list and press # (use the numbers following “Q,” but do not include “Q”). </li>  When you are prompted to, select the fax option and enter your three-digit area code and seven-digit fax number. </li>  When you are finished ordering, hang up. </li></ol>

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.

Ordering an Article by E-mail
To have an article from the list sent to you in e-mail, send a message to “mshelp@microsoft.com” (without the quotation marks), and use the Item ID in the subject line of the message, as in the following example:

TO: mshelp@microsoft.com SUBJECT: Q119591 For more information about how to order an article by e-mail, send a message to “mshelp@microsoft.com” (without quotation marks), and in the subject line of the message, type ?Index? (without quotation marks)as in the following example:

SUBJECT: Index NOTE: To receive messages back from Microsoft Help (MSHelp), you must include a valid Item ID or the word ?Index? in the subject line of your e-mail message.

= ARTICLE LISTING =

ITEM-ID ARTICLE TITLE PAGES
Q94651 Scratchy Sound, Erratic Sound, or Sound Stops 3 Q96222 Sounds Interrupted or Stutter During Playback 2 Q106549 Compressed Audio Doesn’t Play on Sound Blaster Card 7 Q136675 Changing Sound Blaster 16 HDMA Setting in Windows 95 4 Q136983 No Sound, MMSystem or MCI Errors In Windows 95 5 Q137451 Sound Distortion with Multimedia Programs 4 Q141252 Corrupted or Symbol Font Used for Text 4

ITEM-ID ARTICLE TITLE PAGES
Q94651 Scratchy Sound, Erratic Sound, or Sound Stops 3 Q96222 Sounds Interrupted or Stutter During Playback 2 Q106549 Compressed Audio Doesn’t Play on Sound Blaster Card 7 Q128774 Time Zones Not Calculated in Time of Arrival 2 Q129819 GPS: Car Bounces or Drifts on Map 2 Q136675 Changing Sound Blaster 16 HDMA Setting in Windows 95 4 Q136983 No Sound, MMSystem or MCI Errors In Windows 95 5 Q137451 Sound Distortion with Multimedia Programs 4 Q141252 Corrupted or Symbol Font Used for Text 4 Q158274 Automap ErrMsg: Couldn’t Find Streets Plus/Trip Planner CD-ROM 4 Q158676 Automap Trip Planner/ Streets Plus: Supported GPS Receivers 2 Q158785 Garmin 45 GPS Receiver Settings for Automap Streets 2 Q160194 Automap Streets Plus: Unable to Start After Ejecting Music Disc 2 Q160260 Automap: Unable to Start Internet Browser 2 Q160263 Streets Plus: Computer Hangs when Compact Disc Removed 2 Q177386 Cannot Use DeLorme Tripmate GPS with Automap/Expedia 2

ITEM-ID ARTICLE TITLE PAGES
Q151036 Mac Multimedia: Configuring HTTP Helper Application 3 Q163513 Mac Multimedia: Internet Config Error Messages and Solution 4 Q171937 Mac Bookshelf 98: QuickShelf Search From Desktop Takes Long Time 1

ITEM-ID ARTICLE TITLE PAGES
Q94651 Scratchy Sound, Erratic Sound, or Sound Stops 3 Q96222 Sounds Interrupted or Stutter During Playback 2 Q106549 Compressed Audio Doesn’t Play on Sound Blaster Card 7 Q124869 Configuring Sound Blaster Drivers Version 3.02 and 3.04 4 Q136675 Changing Sound Blaster 16 HDMA Setting in Windows 95 4 Q150246 Bookshelf 96: QuickShelf Not Installed With Office 95 4

ITEM-ID ARTICLE TITLE PAGES
Q176831 Multimedia: Computer Stops Responding When Accessing Web Links 2 Q177407 Which Versions of Bookshelf and Word Can Be Integrated? 2

ITEM-ID ARTICLE TITLE PAGES
Q158599 Mac Encarta 97: Readme.txt: Getting Connected 4 Q159420 Mac Encarta 97: Trouble Downloading/Integrating Yearbook Update 5 Q160159 Win/Mac Encarta: What’s the Second Disc For? 1 Q163513 Mac Multimedia: Internet Config Error Messages and Solution 4

ITEM-ID ARTICLE TITLE PAGES
Q94651 Scratchy Sound, Erratic Sound, or Sound Stops 3 Q96222 Sounds Interrupted or Stutter During Playback 2 Q106549 Compressed Audio Doesn’t Play on Sound Blaster Card 7 Q124869 Configuring Sound Blaster Drivers Version 3.02 and 3.04 4 Q136675 Changing Sound Blaster 16 HDMA Setting in Windows 95 4 Q148840 Encarta 96 Err Msg: Cannot Find the Files Needed to Start 3

ITEM-ID ARTICLE TITLE PAGES
Q156239 Encarta 97: Startup Error with IntelliType/IntelliPoint 6 Q160159 Win/Mac Encarta: What’s the Second Disc For? 1

ITEM-ID ARTICLE TITLE PAGES
Q160159 Win/Mac Encarta: What’s the Second Disc For? 1 Q174914 Encarta 98: Home Screen Does Not Display or Animations Fail 5 Q176831 Multimedia: Computer Stops Responding When Accessing Web Links 2 Q176846 Encarta Encyclopedia Does Not Recognize the Second CD-ROM 2 Q178049 Encarta 98 Err Msg: Error Registering the OCX… 5 Q179415 Multimedia: Program Cannot Find or Recognize Update Files 3

ITEM-ID ARTICLE TITLE PAGES
Q160260 Automap: Unable to Start Internet Browser 2 Q160263 Streets Plus: Computer Hangs when Compact Disc Removed 2 Q165539 Microsoft Pocket Automap Streets: Frequently Asked Questions 4 Q173605 How to Troubleshoot CD-ROM Read Errors 3 Q174657 Expedia Streets 98: How to Give Map Feedback 4 Q176872 Streets 98 Err Msg: Unable to Register File Abico11.dll… 2 Q177386 Cannot Use DeLorme Tripmate GPS with Automap/Expedia 2 Q177515 Expedia Err Msg: Required .dll File Mvcl20n.dll Was Not Found 2

ITEM-ID ARTICLE TITLE PAGES
Q128774 Time Zones Not Calculated in Time of Arrival 2 Q160260 Automap: Unable to Start Internet Browser 2 Q160263 Streets Plus: Computer Hangs when Compact Disc Removed 2 Q173484 Trip Planner Err Msg: Please Run Setup to Install This Product 2 Q173605 How to Troubleshoot CD-ROM Read Errors 3 Q174656 Expedia Trip Planner 98: How to Give Map Feedback 4 Q175238 Trip Planner 98: Program Hangs when Canceling Print Job 1 Q177386 Cannot Use DeLorme Tripmate GPS with Automap/Expedia 2 Q177515 Expedia Err Msg: Required .dll File Mvcl20n.dll Was Not Found 2

End of Article List

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========================================================= Keywords : kbtlc kbimu Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1998.