Microsoft KB Archive/936744

= The work panel and the shuttle navigator cannot be seen in the Antigen Administrator program on a Windows Vista-based computer =

Article ID: 936744

Article Last Modified on 5/23/2007

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APPLIES TO

 Microsoft Antigen for Exchange, when used with:  Windows Vista Enterprise 64-bit Edition

 Windows Vista Home Premium 64-bit Edition

 Windows Vista Ultimate 64-bit Edition

 Windows Vista Business</li></ul>

 Windows Vista Business 64-bit Edition</li></ul>

 Windows Vista Enterprise</li></ul>

 Windows Vista Ultimate</li></ul> </li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you try to start the Antigen Administrator program in Microsoft Antigen 9.0 for Exchange on a Windows Vista-based computer, the work panel and the shuttle navigator cannot be seen. The areas where the work panel and the shuttle navigator usually appear are black.

<div class="cause_section">

CAUSE
This problem occurs because the Antigen Administrator program is incompatible with Windows Vista.

<div class="workaround_section">

WORKAROUND
To work around this problem, follow these steps:
 * 1) In Windows Vista, right-click the desktop, and then click Personalize.
 * 2) Click Windows Color and Appearance.
 * 3) In the Color Scheme list, click Windows Standard, and then click Apply.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: winvista

Keywords: kbtshoot kbprb KB936744

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