Microsoft KB Archive/928763

= Error message when you try to update or to add credit card information for a Zune account: &quot;Credit card authorization failed&quot; =

Article ID: 928763

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune Live
 * Zune software

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SYMPTOMS
When you try to update or to add credit card information for a Zune Pass Subscription or for a &quot;Pay as you go&quot; account, you receive the following error message:

Credit card authorization failed



CAUSE
This problem may occur when one or more of the following conditions are true:
 * Your Zune billing address differs from the credit card billing address.
 * You try to use a new credit card that has not been activated by the credit card company.
 * Your outstanding balance in the Zune Marketplace is more than the available credit in the credit card account.
 * Your entire name does not appear on your Zune account.
 * Your credit card account is not set up to accept online purchases or automatic billing.
 * You try to use an international credit card on a US Zune Marketplace account.



THINGS TO TRY

 * 1) Verify that the Zune billing address is not different from the credit card billing address.
 * 2) Verify that your Zune account reflects your complete first and last name.
 * 3) If you are using a new credit card, make sure that you have activated the card by following the instructions that came together with the card. Contact the credit card company for help activating your card.
 * 4) Verify that you have the required balance available on your credit card account to make the desired purchase.
 * 5) Verify with your bank that your credit card is set up to accept online purchases and automatic withdrawals.
 * 6) Use a different credit card.

For more help resolving credit card issues, contact the company that issued your credit card.

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner kbzunebilling KB928763

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