Microsoft KB Archive/202240

= XFOR: Messages Queued at Lotus cc:Mail Post Office, Event ID 54 =

Article ID: 202240

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q202240





SYMPTOMS
Messages from Lotus cc:Mail to Exchange Server may remain queued at the cc:Mail post office. The following event ID may be generated at the Exchange Server computer:

Event ID: 54

Source: MSExchangeCCMC

Type: Error

Category: General

Conversion of message failed and the message was moved to the Bad directory.



CAUSE
The cc:Mail Export.exe program is not finishing exporting a message with a PC Paintbrush (PCX) attachment.



WORKAROUND
To work around this problem:
 * 1) On the Exchange Server computer, check the Exchsrvr\Ccmcdata\Bad folder. Open several of the files located there with Notepad and confirm that they are all from the same user (or are copies of the same message).
 * 2) Locate the message in the cc:Mail post office queue that corresponds to the files from the Exchsrvr\Ccmcdata\Bad folder.
 * 3) After you locate the problem message in the queue, forward it to another cc:Mail mailbox, and delete it from the cc:Mail post office queue.
 * 4) Restart the Microsoft Exchange Connector for Lotus cc:Mail. The queued messages should now be sent from cc:Mail to Exchange Server.



MORE INFORMATION
The behavior described in the "Symptoms" section have been known to occur with the following versions of cc:Mail:

cc:Mail DB6 - Export.exe version 5.15

cc:Mail DB8 - Export.exe version 6.0 and version 8.0

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: ccmc, messages stuck

Keywords: kbbug kbnofix KB202240

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