Microsoft KB Archive/830086

= &quot;Windows Update has encountered an error and cannot display the requested page&quot; error message when you scan for updates =

PSS ID Number: 830086

Article Last Modified on 6/23/2005

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The information in this article applies to:


 * Microsoft Windows XP Home Edition SP1

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry





SYMPTOMS
When you visit the Microsoft Windows Update Web site and scan for available updates, you may receive the following error message:

Windows Update Error.

Windows Update has encountered an error and cannot display the requested page.

Additionally, the System Properties dialog box may have two Automatic Update tabs.



CAUSE
On a Microsoft Windows XP Service Pack 1 (SP1)-based computer, this problem occurs if you do either of the following actions:
 * You reinstall the original released version of Windows XP.
 * You use System Restore to restore your computer to a date before Service Pack 1 was installed.



RESOLUTION
To resolve this problem, re-install Windows XP Service Pack 1 or install any Service Pack that is later than Service Pack 1. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack



WORKAROUND
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this problem, follow these steps:  Click Start, and then click Run. In the Run dialog box, type regedit, and then click OK. In Registry Editor, locate and then click the following registry key:

 In the right pane, double-click CSDVersion. In the Edit DWORD Value dialog box, under Value data, type 0 (zero), and then click OK.</li> On the File menu, click Exit.</li> Restart your computer, and then visit the Windows Update Web site to try to update Windows again.</li></ol>

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MORE INFORMATION
For more information, visit the following Microsoft Web site:

http://v4.windowsupdate.microsoft.com/troubleshoot/

Keywords: kbACWsurvey kbdownload kberrmsg kbprb KB830086

Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPHomeSP1 kbWinXPSearch

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