Microsoft KB Archive/297763

= No E-mail Messages Arrive and an Error Message Says You Need a Later Version of Mapi32.dll =

Article ID: 297763

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Operations Manager 2000 Service Pack 1

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This article was previously published under Q297763



SYMPTOMS
After you configure Microsoft Operations Manager (MOM) for e-mail, you may not receive messages. The application log of the Consolidator server may record Event ID 21404, and the following error message may appear:

Microsoft Operations Manager has detected version  of the MAPI subsystem (mapi32.dll). Version  or later is required and can be loaded by installing. Email responses have been disabled.



CAUSE
This behavior can occur because MOM requires a later version of the Mapi32.dll file than is currently installed.



WORKAROUND
To work around this behavior, install version 5.5.2174.0 or later of the MAPI subsystem (Mapi32.dll). You can load this recommended version by installing Outlook 98.

If you are using Outlook 2000 with Windows 2000, note that the version numbering system has changed. The minimum version requirement for Mapi32.dll in Windows 2000 is 1.0.2536.0.

Keywords: kberrmsg kbfaq kbprb kbsetup KB297763

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