Microsoft KB Archive/836049

= Windows Server 2003 stops responding with a Stop 0x0000000A error =

Article ID: 836049

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)

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SYMPTOMS
A computer that is running Microsoft Windows Server 2003 may stop responding with a Stop 0x0000000A error.



CAUSE
This problem occurs when a corrupted Master File Table (MFT) causes Windows to use a File Control Block (FCB) that is already in use.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  11-Mar-2004  21:56  5.2.3790.140      618,496  Ntfs.sys 09-Mar-2004 19:26                        271  Branches.inf 11-Mar-2004 22:56                      9,766  Kb836049.cat 11-Mar-2004 22:22                        354  Updatebr.inf 11-Mar-2004 22:22                      5,689  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

