Microsoft KB Archive/155424

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Windows NT Domain Does Not Accept New Domain Password

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Q155424

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you attempt to log on to a Windows NT domain with an account whose password has expired from a Windows 95-based computer with password synchronization enabled, a dialog box appears prompting you to change your password. When you enter the old password and then the new password, you receive a message stating the password has been changed successfully, and then the following error message appears:

The Domain password you supplied is incorrect, or access to your logon server has been denied.

You must then click OK and enter the new domain password again.

CAUSE
Once the initial logon request has been serviced by the Windows NT domain controller and the password change has taken place, the Windows 95 network provider (Msnp32.dll) performs another logon request using the original password, not the new one. This can result in accounts being locked out if the account lockout policy is enabled.

RESOLUTION
This issue is resolved by the following updated file for Windows 95, and later versions of this file:

  MSNP32.DLL  version 4.00.953  dated 8/20/97  67,584 bytes

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

This issue is resolved in Microsoft Windows 98.

MORE INFORMATION
For additional information about issues resolved by updates to this component, please see the following articles in the Microsoft Knowledge Base:

Q178979 Logon Occurs Using System Policy with Required Validation

Q188206 "Access Denied" Connecting to Windows NT Server with Many Shares

Q178824 Error Message: Your Password Is Too Short

Q175051 Windows 95 Roaming Profiles Do Not Work with Citrix WinFrame For additional information about Windows 95 updates, please see the following article in the Microsoft Knowledge Base:

"Q161020 Implementing Windows 95 Updates" Additional query words:

Keywords : kberrmsg kbnetwork win95

Issue type : kbprb

Technology : kbWin95search kbWin95