Microsoft KB Archive/309659

= An OWA User Cannot Gain Access to the Mailbox or Public Folders and Receives an &quot;HTTP 500&quot; Error Message =

PSS ID Number: 309659

Article Last Modified on 10/9/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Windows Small Business Server 2003, Premium Edition
 * Microsoft Windows Small Business Server 2003, Standard Edition

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This article was previously published under Q309659



SYMPTOMS
A user who can log on to a mailbox or public folder tree by using a Messaging Application Programming Interface (MAPI) client may not be able to log on to the mailbox or public folder tree by using Microsoft Outlook Web Access (OWA).

The user may receive the following error message on the Web page:

The page cannot be displayed.

There is a problem with the page you are trying to reach and it cannot be displayed.

Please try the following:

Open the %1 home page, and then look for links to the information you want.

Click the Refresh button, or try again later.

Click Search to look for information on the Internet.

You can also see a list of related sites.

HTTP 500 - Internal server error

Internet Explorer



CAUSE
This issue may occur if either the computers that the account can log on to or the hours when the account can log on are limited. To determine if account restriction is causing this issue:
 * 1) Open the properties of the account.
 * 2) Click the Account tab.
 * 3) Click Logon Hours to view the hours when the account can log on, or click Log On To to view the computers that the account can log on to.



MORE INFORMATION
The error message that is described in the &quot;Symptoms&quot; section of this article is generic. Account restriction is only one possible cause for this issue; it is not the only cause for this issue.

Additional query words: XCCC

Keywords: kbprb KB309659

Technology: kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St kbSBServ2003Pre kbSBServ2003Search kbSBServ2003St kbSBServSearch

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