Microsoft KB Archive/916690

= Troubleshooting installation issues in Groove Virtual Office 3.x =

Article ID: 916690

Article Last Modified on 4/24/2007

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APPLIES TO


 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition

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INTRODUCTION
This document contains general information about how to install Groove Virtual Office and contains solutions and diagnostic information for some installation problems.



Requirements for Groove installation
To install Groove Virtual Office, your computer must meet the minimum system requirements, and you must be logged on with administrative rights.

For more information, see the following:  System requirements:

http://docs.groove.net/htmldocs/readme/sysreq.html

 For more information, click the following article number to view the article in the Microsoft Knowledge Base:

917184 You must have administrative rights to install Groove Virtual Office 3.x or Groove Workspace 2.x



If you are updating from an earlier version of Groove
If you have Groove Virtual Office 1.0, Groove Virtual Office1.1, or Groove Virtual Office1.2 installed, you must upgrade to Groove Workspace 2.5 before you upgrade to Groove Virtual Office 3.x. To do this, visit the following Groove Web site:

http://www.groove.net/index.cfm?pagename=DownloadsArchive

If you are currently using Groove Workspace 2.x, you will need a new license.

For more information about which license to purchase, click the following article number to view the article in the Microsoft Knowledge Base:

914612 Information about the licenses that are required to upgrade from Groove Workspace to Groove Virtual Office

If installation from the Groove Web site fails, try the One-Click installation. To do this, visit the following Groove Web site:

http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm

If you use programs to guard against spyware programs or adware programs on the computer
We recommend that you temporarily shut down any programs that help guard against spyware programs or adware programs before you install Groove.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

912714 How to install Groove on a computer that has spyware-fighting programs or adware-fighting programs installed

If a Windows stop error occurs during or after the Groove installation
A Windows stop error on a blue screen indicates a problem with the hardware. For example, hardware problems may include problems with a hard disk, a hard disk controller, a driver, or memory. Although the Groove Virtual Office installation cannot directly cause a Windows stop error, it may access the bad hardware or driver and trigger this error. For more information about your problem, visit the following Microsoft Support Knowledge Base Advanced Search Web site:

http://support.microsoft.com/search/?adv=1

Type the phrase stop error, and include the exact error code that you receive.

If the Groove installation ends in Feature or Component Transfer Error 0
InstallShield is the third-party solution that Groove Networks uses to package and to publish the Groove Virtual Office installation kit. InstallShield returns a component transfer error when it cannot run correctly. InstallShield has been unable to provide a fix for this problem. However, a workaround is available.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

915752 You may receive a Component Transfer error message when you try to install Groove

For more information about the error, visit the following Macrovision Knowledge Base Web site:

http://support.installshield.com/kb/view.asp?articleid=Q110768

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

If the installation finishes, but Groove does not start
If Groove does not start after you install Groove Virtual Office 3.1, do not try to uninstall Groove, and do not try to re-install an earlier version.

For more information and steps to help resolve the problem, click the following article number to view the article in the Microsoft Knowledge Base:

912713 You cannot start Groove Virtual Office 3.1 after a successful installation

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: TCN-02143

Keywords: kbinfo kbexpertiseinter KB916690

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