Microsoft KB Archive/169261

= Microsoft Knowledge Base =

Error Message: Please Insert the Disk Labeled...
Last reviewed: July 11, 1997

Article ID: Q169261



BETA INFORMATION BETA INFORMATION  BETA INFORMATION  BETA

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about obtaining support for a Beta release, please see the documentation included with the Beta product files, or check the Web location from which you downloaded the release.

BETA INFORMATION BETA INFORMATION  BETA INFORMATION  BETA

The information in this article applies to:


 * Microsoft Internet Explorer versions 3.01, 4.0 for Windows 95

SYMPTOMS
When you are installing a program by running a self-extracting, self- installing executable file created using Microsoft Internet Express, you may receive the following error message:

Insert Disk Please insert the disk labeled ' ', and then click OK. If you click OK, you receive the following error message

Insert Disk The file ' ' on could not be found.

Insert into the drive selected below, and click OK.

Copy files from: \IXP .TMP where is the name of the file that cannot be found, is the name of the program you are installing,  is the path to the folder specified by the SET TMP statement in your Autoexec.bat file, and is a random number (usually 000).

If you click Details, you receive the following error message

Error Details The following error occurred: 'The path was not found' (error # 3).

Setup could not finish opening a file on the source disk.

Source file: '\IXP .TMP\ ' Destination file: ' = ' where  is the path to the folder specified by the SET TMP statement in your Autoexec.bat file, is a random number (usually 000), is the name of the file that cannot be found, and is the destination path for the program you are installing.

NOTE: This problem is known to occur with the products listed above; however, it may also occur with any other program that is installed using a self-extracting, self-installing executable file created using Microsoft Internet Express.

CAUSE
The TMP environment variable specified in the Autoexec.bat file is pointing to a folder with a long file name.

RESOLUTION
To resolve this problem, follow these steps:

 Use any text editor (such as Notepad) to open the Autoexec.bat file.  Set the TMP environment variable to an existing folder that has a valid MS-DOS 8.3-compliant name. The characters that are valid for an 8.3-compliant folder name include any combination of letters (A-Z) and numbers (0-9), plus the following special characters: $        %         '         `         -         @         {         }         ~         !         #                  &         _         ^     Save and then close the Autoexec.bat file. Restart your computer and try to install the program again.

STATUS
Microsoft has confirmed this to be a problem in Internet Explorer 4.0 Platform Preview 1. This problem does not occur with Internet Explorer 4.0 Platform Preview 2. To obtain Internet Explorer 4.0 Platform Preview 2, visit the following Microsoft Web site:

http://www.microsoft.com/ie/ie40/