Microsoft KB Archive/237264

= Encarta Encyclopedia 2000: Setup Stops Responding =

Article ID: 237264

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

-



This article was previously published under Q237264



SYMPTOMS
When you attempt to install Microsoft Encarta Encyclopedia 2000, Setup may stop responding (hang).



CAUSE
This behavior can occur if the following conditions are true:
 * Your computer is using real mode (16-bit) drivers to access your CD-ROM drive, or the CD-ROM drive is operating in MS-DOS Compatibility mode.


 * You attempt to install the Microsoft Text-to-Speech Engine or the Microsoft Speech Recognition Engine components during Setup.



RESOLUTION
To prevent this issue from occurring, use the following methods in the order in which they are presented.  Contact your hardware manufacturer to inquire about how to obtain a protected mode (32-bit) driver for your CD-ROM drive.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

 Do not install the Microsoft Text-to-Speech Engine or the Microsoft Speech Recognition Engine during Setup.

Additional query words: multi multi-media media mm ee2k installs voice control hangs tts

Keywords: kbhardware kbpending kbprb kbsetup KB237264

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.