Microsoft KB Archive/833293

= Remote Desktops session window does not display mouse pointer =

Article ID: 833293

Article Last Modified on 5/21/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
When you use the Remote Desktops Microsoft Management Console (MMC) snap-in on a Microsoft Windows XP-based computer, when a screen saver is activated in a remote session, the mouse pointer is not displayed in any other remote desktop connection that you have running in this Remote Desktops console.



WORKAROUND
To work around this problem, turn off the screen saver on the remote host. Alternatively, if you move the focus to the session where the screen saver was activated, the mouse pointer in other remote sessions will function correctly.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 64-bit Edition
 Date         Time   Version           Size    File name    Platform --- 05-Dec-2003  19:26  5.1.2600.1323  1,878,016  Mstscax.dll  IA-64

Windows XP 32-bit Edition
 Date         Time   Version        Size     File name    Platform - 05-Dec-2003  19:26  5.1.2600.1323  599,040  Mstscax.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: TSMMC.MSC TS MMC

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB833293

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