Microsoft KB Archive/199274

= XCON: Event 13005 During POP3 Logon =

Article ID: 199274

Article Last Modified on 10/28/2006

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APPLIES TO

 Microsoft Exchange Server 5.0 Standard Edition Microsoft Exchange Server 5.5 Standard Edition Microsoft Exchange Client 5.5 Microsoft Exchange Client 5.0 Microsoft Outlook 97 Service Pack 1, when used with:  Microsoft Windows 98 Standard Edition

 Microsoft Windows 95</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul> </li> Microsoft Outlook 97 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows 95</li></ul> </li> Microsoft Outlook 98 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition</li></ul>

<ul> <li>Microsoft Windows 95</li></ul> </li></ul>

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This article was previously published under Q199274

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SYMPTOMS
When you attempt to connect to Exchange Server version 5.5 computer with a POP3 client, you may receive the following error message:

Event ID 13005

Source MSEchangePOP3

Description:

Logon attempt by USERNAME from IP ADDRESS to EXCHANGE SERVER has failed: EcGetMailboxDN call failed with error. There is no such mailbox on this server.

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CAUSE
The credentials being passed from the client to the Exchange Server computer do not match the user's Windows NT account and/or mailbox.

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RESOLUTION

 * 1) Check the client configuration; please note that the steps for checking the configuration will vary depending on the type of client being used.
 * 2) Change the account name to the format of  \ \.
 * 3) Set the password to match the Windows NT password.
 * 4) Save the changes, exit the client, and restart the client.
 * 5) Connect to the Exchange Server POP3 service.

For an alternate resolution to this issue:
Change the alias name of the mailbox to the same as the NT account name. This will enable you to use one account name (instead of typing in the full path as described above).

If the connection still fails, follow the troubleshooting steps in the following article in the Microsoft Knowledge Base:

161118 XCLN: Troubleshooting POP3 Connections to Exchange Server

NOTE: The format of \ \  should work when using Outlook 98 or Outlook Express clients. Results may vary when other clients are being used.

Keywords: kbprb KB199274

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