Microsoft KB Archive/904746

= The MOM 2005 service does not start on a MOM Management Server =

Article ID: 904746

Article Last Modified on 11/27/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
The Microsoft Operations Manager (MOM) 2005 service does not start on a MOM Management Server even though you have made no changes to the Management Server. You may also receive the following error message:

Could not start the MOM service on Local Computer. Error 1053. The service did not respond to the start or control request in a timely fashion.

Additionally, an error message that is similar to the following is logged in the MOMService.mc8 log file on the Management Server:

Err:Failed to open queue D:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager\ \ServerQueue.pqf: OpenFailed

Note The MOMService.mc8 log file is located in the %windir%\Temp\Microsoft Operations Manager folder.



CAUSE
This problem occurs because the files in the %systemdrive%\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager\ folder are corrupted.



RESOLUTION
To resolve this problem, clear all the files in the %systemdrive%\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager\ folder by using the MOM Information Utility (MOMInfo.exe). This utility is included in the MOM 2005 Resource Kit. For example, type mominfo.exe /clearqueue to clear all files.

Note If the MOM service still does not start after you use this utility, move the files in the %systemdrive%\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager\ folder to a temporary folder, and then start the MOM service.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To download the MOM 2005 Resource Kit, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/opsmgr/bb498240.aspx

Keywords: kberrmsg kbtshoot kbprb KB904746

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