Microsoft KB Archive/313728

= HIS 2000 Clients Using Active Directory Fail to Get Host Session =

Article ID: 313728

Article Last Modified on 2/19/2007

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APPLIES TO


 * Microsoft Host Integration Server 2000 Standard Edition

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This article was previously published under Q313728



SYMPTOMS
Host Integration Server 2000 clients that are configured to locate servers through the use of Active Directory may be unable to connect to a host session. This problem will most likely effect 3270 display and print sessions, but it can also affect Advanced Program-to-Program Communications (APPC) and logical unit application (LUA) sessions.

The symptoms may vary depending on what application (for example, a 3270 emulator) that you are using. When you use the 3270 client (Win3270.exe) that is included with Host Integration Server (HIS) 2000, the 3270 client will show a blank screen (with no error message) and stop responding.



CAUSE
Host Integration Server 2000 clients that are configured to locate HIS 2000 servers through Active Directory issue Windows Management Instrumentation (WMI) queries to obtain various configuration information, such as what resources (for example, 3270 sessions) are assigned to the user. In order to execute these WMI queries, HIS 2000 requires that the Manage Client process (Mngcli.exe) is running. If this process is not running, the HIS 2000 management components will start it, under the user context that is specified in the incoming WMI query.

If this user context does not have administrator permissions on the HIS 2000 server, the current WMI query will stop responding, as will all subsequent WMI queries. This prevents users from being able to obtain host sessions on HIS 2000 clients that must issue WMI queries to get requested configuration information.



RESOLUTION
To resolve this problem, obtain the latest service pack for Host Integration Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328152 How to Obtain the Latest Host Integration Server 2000 Service Pack



WORKAROUND
Reconfigure the Host Integration Server 2000 clients to locate HIS 2000 servers through the use of a subdomain name or server name instead of through the Active Directory. HIS 2000 clients that are configured to locate servers through the subdomain or server name are not affected by this problem because WMI queries are not used in this configuration.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Host Integration Server 2000.



MORE INFORMATION
This problem is most likely to affect applications that use 3270 display or print logical units (LUs) because user security is enabled for 3270 LUs by default. If user security is enabled for APPC and LUA LUs, applications that use these types of LUs will also be susceptible to this problem because the Host Integration Server 2000 client will need to determine which LUs are assigned to the user's user/group record in SNA Manager.

The following is an example of what an SNA application 3270 message trace (Climsg1.atf) might look like when you use the 3270 client and this problem occurs: Get 3270 LU list for User from OU OU=his2000,DC=hisdomain,DC=net Connecting to WMI server HISSERVER Connected to WMI server HISSERVER Run query SELECT LU, IsPool, Model, IsAssociatedPrinterLU, ModelOverridable FROM MsSna_AccountAssigned3270 WHERE Wks=&quot;HISCLIENT&quot; AND IPAddress=&quot;123.123.12.123&quot; AND MACAddress=&quot;400012345678&quot; AND Account=&quot;*&quot; NOTE: The last three lines of this trace are a single query. Line breaks have been added for readability.

The last statement in the trace sample shows the WMI query that you used to obtain the 3270 LUs that are assigned to the user record for the user who is running the 3270 client. This WMI query stops responding on the HIS 2000 server. The 3270 client also stops responding at this point.

You use the Host Integration Server 2000 Client Resource Location Wizard to configure the client so that it can locate and connect to HIS 2000 servers. This is where you configure the client to locate HIS 2000 servers through the use of either a subdomain or Active Directory.

Use a Subdomain to Locate Servers
This option configures HIS 2000 clients to use a sponsor connection. This is basically the same way that previous versions of the SNA Server client locate SNA Servers. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

160849 INFO: How the SNA Server Client Chooses a &quot;Sponsor&quot; SNA Server

After you select this option, you specify how the &quot;sponsor&quot; client will locate the server-side SnaBase service:
 * Locate servers by subdomain. You must specify the name of the Host Integration Server 2000 subdomain that the client participates in. For this option to work, the server must be able to receive a broadcast or multicast message from the client computer. When you use TCP/IP, this option does not work if there is an IP router between the client and server.
 * Locate servers by server name. The server name or TCP/IP addresses are explicitly configured. This is the recommended option when you use a sponsor connection because it will work when routers are located between the client and server.

Use Active Directory to Locate Servers
To configure the client for Active Directory support, add the fully qualified Active Directory organization unit (OU) name or names that the client will use to locate HIS 2000 resources.

After you apply the update, the context that the Manage Client (Mngcli.exe) process will run under is:
 * the Local System account if the Manage Client process is initiated by an incoming WMI query. The WMI (Winmgmt.exe) service also runs under this account.
 * The User account of the user who opens the SNA Manager Microsoft Management Console (MMC) Snap-in if Manage Client has not been started due to a previous WMI query.

Keywords: kbbug kbfix kbqfe KB313728

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