Microsoft KB Archive/888444

= FIX: You receive a 17883 error in SQL Server 2000 Service Pack 3 or in SQL Server 2000 Service Pack 3a when a worker thread becomes stuck in a registry call =

Article ID: 888444

Article Last Modified on 11/2/2007

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APPLIES TO


 * Microsoft SQL Server 2000 Service Pack 3
 * Microsoft SQL Server 2000 Desktop Engine
 * Microsoft SQL Server 2000 Service Pack 3
 * Microsoft SQL Server 2000 Enterprise Edition
 * Microsoft SQL Server 2000 Service Pack 3
 * Microsoft SQL Server 2000 Enterprise Evaluation Edition
 * Microsoft SQL Server 2000 Personal Edition Service Pack 3
 * Microsoft SQL Server 2000 Personal Edition SP3a
 * Microsoft SQL Server 2000 Service Pack 3
 * Microsoft SQL Server 2000 Standard Edition
 * Microsoft SQL Server 2000 64-bit Edition

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Bug #: 472962 (SQL Server 8.0)

Bug #: 472963 (SQL Server 8.0)



Article contents
 Summary Symptoms Cause Resolution 

Service pack information

 

Hotfix information

 

Prerequisites

</li> 

Restart information

</li> 

Hotfix file information

</li> Status</li> More Information</li></ul>

<div class="summary_section">

SUMMARY
This article describes the following about this hotfix release:
 * The issues that are fixed by this hotfix package.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart your computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that are contained in the hotfix package.

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<div class="symptoms_section">

SYMPTOMS
You may receive a 17883 error message in Microsoft SQL Server 2000 Service Pack 3 (SP3) or in Microsoft SQL Server 2000 Service Pack 3a (SP3a) when a worker thread becomes stuck in a registry call. When the error occurs, SQL Server generates an associated mini-dump. When you review the mini-dump, you will see a stack that is similar to the following:

<pre class="fixed_text">NTDLL!NtOpenKey+0xb ADVAPI32!LocalBaseRegOpenKey ADVAPI32!RegOpenKeyExW sqlservr!CServerHeartbeat::UpdateUptimeRegKey sqlservr!CServerHeartbeat::OnHeartbeat

For a list of previous hotfixes, see the &quot;Microsoft SQL Server 2000 post-Service Pack 3 or Microsoft SQL Server 2000 post-Service Pack 3a hotfixes&quot; section in the following Microsoft Knowledge Base article:

290211 How to obtain the latest SQL Server 2000 service pack

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<div class="cause_section">

CAUSE
This problem occurs more frequently on larger installations during processing periods that produce more physical I/O burden on the overall system. One of the key worker threads in SQL Server 2000 SP3 is the heartbeat task. The heartbeat task was added in SQL Server 2000 SP3. The heartbeat task updates the registry every 60 seconds. The heartbeat task can become wedged in the registry call. If that occurs, the UMS scheduler that the task is assigned to also becomes wedged. When the UMS scheduler is wedged, no more queries or connections can be processed on the scheduler until the worker completes the registry call and returns control to SQL Server.

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<div class="resolution_section">

Service pack information
To resolve this problem, obtain the latest service pack for Microsoft SQL Server 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

290211 How to obtain the latest SQL Server 2000 service pack

Prerequisites

 * SQL Server 2000 SP3 or SQL Server 2000 SP3a


 * SQL Server 2000 hotfix build 2000.80.977

For additional information about SQL Server 2000 hotfix build 2000.80.977, click the following article numbers to view the articles in the Microsoft Knowledge Base:

888007 You receive a &quot;The product does not have a prerequisite update installed&quot; error message when you try to install a SQL Server 2000 post-Service Pack 3 hotfix

842960 Description of the 32-bit SQL Server 7.0 and SQL Server 2000 hotfix installer

884856 FIX: The non-clustered index is corrupted after you perform a self-update query in SQL Server 2000

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Restart information
You do not have to restart your computer after you apply this hotfix.

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Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

SQL Server 2000 SP3 or SQL Server 2000 SP3a 32-bit versions
<pre class="fixed_text"> Date        Time   Version            Size    File name           Platform --  01-Dec-2004  16:57  2000.80.993.0     664,128  Autoplt.dll            x86 01-Dec-2004 16:57  2000.80.993.0      78,400  Console.exe            x86 01-Dec-2004 16:57  2000.80.993.0     332,352  Ctasksui.dll           x86 01-Dec-2004 16:57  2000.80.993.0     315,968  Custtask.dll           x86 01-Dec-2004 16:57  2000.80.993.0      33,340  Dbmslpcn.dll           x86 08-Apr-2004 18:42                    786,432  Distmdl.ldf            x86 08-Apr-2004 18:42                  2,359,296  Distmdl.mdf            x86 30-Sep-2003 19:55                        180  Drop_repl_hotfix.sql   x86 01-Dec-2004 16:57  2000.80.993.0   1,905,216  Dtspkg.dll             x86 01-Dec-2004 16:57  2000.80.993.0     528,960  Dtspump.dll            x86 01-Dec-2004 16:57  2000.80.993.0   1,557,052  Dtsui.dll              x86 01-Dec-2004 16:57  2000.80.993.0     639,552  Dtswiz.dll             x86 30-Sep-2003 19:55                    747,927  Instdist.sql           x86 30-Sep-2003 19:55                      1,581  Inst_repl_hotfix.sql   x86 01-Dec-2004 16:57  2000.80.993.0     352,828  Isqlw.exe              x86 01-Dec-2004 16:57  2000.80.993.0      82,492  Itwiz.exe              x86 01-Dec-2004 16:57  2000.80.993.0      90,692  Msgprox.dll            x86 29-Oct-2004 05:16  8.11.41022.0      226,304  Mssdi98.dll            x86 01-Dec-2004 16:57  2000.80.993.0      62,024  Odsole70.dll           x86 01-Dec-2004 16:58  2000.80.993.0      25,144  Opends60.dll           x86 01-Dec-2004 16:57  2000.80.993.0      57,904  Osql.exe               x86 01-Dec-2004 16:57  2000.80.993.0     279,104  Pfutil80.dll           x86 30-Sep-2003 19:48                    550,780  Procsyst.sql           x86 08-Apr-2004 18:42                     12,305  Qfe469315.sql          x86 08-Apr-2004 18:42                     19,195  Qfe469571.sql          x86 26-Aug-2004 21:14                      5,157  Qfe472197.sql          x86 01-Dec-2004 16:57  2000.80.993.0     143,940  Qrdrsvc.exe            x86 01-Dec-2004 15:49                  1,106,776  Replmerg.sql           x86 01-Dec-2004 16:57  2000.80.993.0     221,768  Replprov.dll           x86 01-Dec-2004 16:57  2000.80.993.0     307,784  Replrec.dll            x86 01-Dec-2004 15:56  2000.80.993.0     159,813  Replres.rll            x86 26-Aug-2004 21:14                  1,086,925  Replsys.sql            x86 30-Sep-2003 19:55                    986,603  Repltran.sql           x86 24-Nov-2004 21:04                         55  Repl_uninstall.sql     x86 01-Dec-2004 16:57  2000.80.993.0     287,304  Rinitcom.dll           x86 01-Dec-2004 16:57  2000.80.993.0      78,416  Sdiclnt.dll            x86 01-Dec-2004 16:57  2000.80.993.0      66,112  Semmap.dll             x86 01-Dec-2004 16:57  2000.80.993.0      57,916  Semnt.dll              x86 01-Dec-2004 16:57  2000.80.993.0     492,096  Semobj.dll             x86 01-Dec-2004 16:20  2000.80.993.0     172,032  Semobj.rll             x86 01-Dec-2004 16:57  2000.80.993.0      53,832  Snapshot.exe           x86 30-Sep-2003 19:48                    117,834  Sp3_serv_uni.sql       x86 01-Dec-2004 16:57  2000.80.993.0      28,672  Sqlagent.dll           x86 01-Dec-2004 16:57  2000.80.993.0     311,872  Sqlagent.exe           x86 01-Dec-2004 16:57  2000.80.993.0     168,001  Sqlakw32.dll           x86 01-Dec-2004 16:57  2000.80.993.0      33,344  Sqlctr80.dll           x86 01-Dec-2004 16:58  2000.80.993.0   4,215,360  Sqldmo.dll             x86 01-Dec-2004 16:57                     25,172  Sqldumper.exe          x86 01-Dec-2004 15:48  2000.80.993.0      28,672  Sqlevn70.rll           x86 01-Dec-2004 16:57  2000.80.993.0     156,224  Sqlmaint.exe           x86 01-Dec-2004 16:58  2000.80.993.0     180,792  Sqlmap70.dll           x86 01-Dec-2004 16:58  2000.80.993.0     188,992  Sqlmmc.dll             x86 01-Dec-2004 16:12  2000.80.993.0     479,232  Sqlmmc.rll             x86 01-Dec-2004 16:58  2000.80.993.0     401,984  Sqlqry.dll             x86 01-Dec-2004 16:58  2000.80.993.0      57,920  Sqlrepss.dll           x86 01-Dec-2004 16:58  2000.80.993.0   7,716,945  Sqlservr.exe           x86 01-Dec-2004 16:58  2000.80.993.0     590,396  Sqlsort.dll            x86 01-Dec-2004 16:58  2000.80.993.0      45,644  Sqlvdi.dll             x86 01-Dec-2004 16:58  2000.80.993.0     106,588  Sqsrvres.dll           x86 01-Dec-2004 16:58  2000.80.993.0      33,340  Ssmsgnet.dll           x86 01-Dec-2004 16:58  2000.80.993.0      33,340  Ssmslpcn.dll           x86 01-Dec-2004 16:58  2000.80.993.0      33,340  Ssmsqlgc.dll           x86 01-Dec-2004 16:58  2000.80.993.0      82,492  Ssnetlib.dll           x86 01-Dec-2004 16:58  2000.80.993.0      25,148  Ssnmpn70.dll           x86 01-Dec-2004 16:58  2000.80.993.0     123,456  Stardds.dll            x86 01-Dec-2004 16:58  2000.80.993.0     158,240  Svrnetcn.dll           x86 01-Dec-2004 16:57  2000.80.993.0      76,416  Svrnetcn.exe           x86 01-Dec-2004 16:58  2000.80.993.0      49,228  Ums.dll                x86 01-Dec-2004 16:58  2000.80.993.0      74,304  Xplog70.dll            x86 01-Dec-2004 16:58  2000.80.993.0      98,872  Xpweb70.dll            x86

SQL Server 2000 SP3 or SQL Server 2000 SP3a 64-bit version
<pre class="fixed_text">  Date         Time         Size    File name             Platform ---  30-Sep-2003  19:55           180  Drop_repl_hotfix.sql    I-64 30-Sep-2003 19:55         1,581  Inst_repl_hotfix.sql    I-64 08-Apr-2004 18:42        12,305  Qfe469315.sql           I-64 08-Apr-2004 18:42        19,195  Qfe469571.sql           I-64 26-Aug-2004 21:14         5,157  Qfe472197.sql           I-64 01-Dec-2004 17:18     1,106,776  Replmerg.sql            I-64 26-Aug-2004 21:14     1,086,925  Replsys.sql             I-64 30-Sep-2003 19:55       986,603  Repltran.sql            I-64 24-Nov-2004 21:04            55  Repl_uninstall.sql      I-64 30-Sep-2003 19:48       117,834  Sp3_serv_uni.sql        I-64 02-Dec-2004 01:03    22,827,520  Sqlrun.msp              I-64

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

This problem was first corrected in Microsoft SQL Server 2000 Service Pack 4.

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<div class="status_section">

STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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<div class="moreinformation_section">

MORE INFORMATION
For additional information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

822499 New naming schema for Microsoft SQL Server software update packages

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Additional query words: error 17883

Keywords: kbbug kbfix kbqfe kbsqlserv2000presp4fix kbhotfixserver KB888444

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