Microsoft KB Archive/284327

= OL2002: You Cannot Mark Multiple Headers for Download With the 'Mark to Download Message' Option =

Article ID: 284327

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q284327



SYMPTOMS
If you highlight multiple message headers, and then right-click, the Mark to Download Messages option may not be available.



CAUSE
This behavior can occurs if the following circumstances are true:
 * You have a Post Office Protocol 3 (POP3) account.
 * Your account is set to the Download item description only option. To do this, on the Tools menu, point to Send/Receive Setting, and then click Define Send/Receive Groups.

This behavior is by design.



RESOLUTION
Use the following steps to resolve the behavior so that you can mark multiple headers for download:
 * 1) Highlight the headers to download.
 * 2) On the Tools menu, point to Send/Receive, point to Work With Headers, point to Mark/Unmark Messages, and then click Mark to Download Message.



WORKAROUND
This behavior does not occur with Internet Message Access Protocol (IMAP) accounts.

Keywords: kbprb KB284327

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