Microsoft KB Archive/940757

= The Exchange Management Console crashes when you redraw a mailbox in the Recipient Configuration node in Exchange 2007 =

Article ID: 940757

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft Exchange Server 2007 Standard Edition
 * Microsoft Exchange Server 2007 Enterprise Edition

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SYMPTOMS
The Exchange Management Console crashes when you redraw a mailbox in the Recipient Configuration node in Microsoft Exchange Server 2007.



CAUSE
This problem occurs because Exchange 2007 cannot delete the folder hierarchy of the mailbox in the source server during the move mailbox operation. The mailbox is moved successfully from the source server to the destination server. However, the move mailbox operation cannot delete the mailbox at the source server after the mailbox is moved. Therefore, the partially deleted mailbox has the same GUID as the active mailbox that causes the Exchange Management Console to crash.



RESOLUTION
To resolve this problem, install Update Rollup 5 for Exchange 2007. For more information about Update Rollup 5 for Exchange 2007, click the following article number to view the article in the Microsoft Knowledge Base:

941421 Description of Update Rollup 5 for Exchange 2007

After you install Update Rollup 5 for Exchange 2007, the following event ID 10002 message may be logged during the move mailbox operation: Event Type: Error

Event Source: MSExchangeIS Mailbox Store

Event Category: General

Event ID: 10002

Description:

Failed to delete mailbox with error %1.

Event ID 10002 identifies the partially deleted mailbox that cannot be removed from the source server. As soon as you determine the partially deleted mailbox, remove the mailbox manually. To do this, use one of the following methods:  Move the mailbox back to the source server.

Note The move mailbox operation may fail. However, the disconnected mailbox will be removed during the move mailbox operation. Set the deleted mailbox retention period to zero (0).

For more information about how to configure the deleted mailbox retention period in Exchange 2007, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb125047.aspx





STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: EMC

Keywords: kbqfe kbexpertiseinter KB940757

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