Microsoft KB Archive/837631

= A handle leak occurs when the Auto Refresh option is enabled in the Routing and Remote Access console on a Windows 2000-based computer =

Article ID: 837631

Article Last Modified on 9/21/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
A handle leak occurs when you monitor the Routing and Remote Access service by using the Routing and Remote Access console on a Microsoft Windows 2000-based computer. The handle leak occurs when the Auto Refresh option is enabled. This leak may exhaust system resources and cause the system to stop responding. If you run the Perfmon.exe utility to monitor the Handle Count performance counter for the Regsvc instance, the value of the performance counter grows endlessly.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
Steps to reproduce this problem
 * 1) Click Start, click Run, type Rrasmgmt.msc, and then click OK.
 * 2) In the left pane of the Routing and Remote Access console, right-click Routing and Remote Access, and then click Refresh Rate.
 * 3) In the Refresh Rate dialog box, type 10 in the Refresh every (seconds) box, and then click OK.
 * 4) On the Action menu, make sure that the Auto Refresh option is selected.
 * 5) Click Start, click Run, type perfmon, and then click OK.
 * 6) Click the Add icon.
 * 7) In the Performance object list, click Process, click Handle Count in Select counters from list, click regsvc in Select instances from list, click Add, and then click Close.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: autorefresh, rras

Keywords: kbbug kbfix kbhotfixserver kbqfe kbwin2000presp5fix kbpubtypekc KB837631

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