Microsoft KB Archive/264077

= Error message when you run Streets and Trips or MapPoint: &quot;This application is unable to continue running&quot; =

Article ID: 264077

Article Last Modified on 10/30/2007

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APPLIES TO


 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft MapPoint 2001 Standard Edition
 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2002 Standard Edition
 * Microsoft Streets & Trips 2001 Standard Edition

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This article was previously published under Q264077



SYMPTOMS
When you run one of the programs listed in the &quot;Applies to&quot; section, you may receive the following error message:

This application is unable to continue running. The problem may be the result of low system resources such as memory or disk space. Try closing down other applications, increasing the amount of file space on the disk drive that contains Windows, or adding more memory.

You may receive this error message when you try to perform any of the following actions:
 * Start the program
 * Use the Find feature in the program
 * Print from the program



CAUSE
This issue may occur if any of the following conditions are true:
 * Hurricane 98 WinGauge is installed on the computer.
 * The Microsoft Data Access Components (MDAC) Update installation did not complete successfully.
 * The video driver for your video adapter is damaged or outdated.
 * The printer driver for your printer is damaged or outdated.



RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.

Uninstall Hurricane 98 WinGauge

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click Hurricane 98 WinGauge, and then click Add/Remove.
 * 4) Follow the instructions on the screen to remove Hurricane 98 WinGauge.

If Hurricane 98 WinGauge is not installed on your computer, or if the issue continues to occur, proceed to the next method.

Download and Install MDAC
Follow the steps for the operating system that is installed on your system.

Windows 95
Install DCOM 95 first, and then follow the steps for Windows 98

Windows 98/Millennium Edition
 Connect to the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=3DEC35BE-D52A-415A-9316-76DBCC794DF2

 Click Save this program to disk, and then click OK. In the Save in box, click Desktop, and then click Save. Click Close when the copying process is done.

To install the MDAC 2.5 SP1 update, follow these steps:
 * 1) Double-click the Mdac_typ.exe file on the Windows desktop.
 * 2) Follow the instructions on the screen to install the MDAC 2.5 sp1 update.
 * 3) When you receive the prompt to restart the computer, click Yes.

If you encounter problems when you install the MDAC 2.5 sp1 update, restart the computer in Safe mode, and then repeat this procedure.

Windows 2000
You need to install the Windows 2000 Service Pack 1. Doing so automatically installs the MDAC 2.5 SP1 and protects this MDAC release using System File Protection. This means that you can only remove MDAC 2.5 SP1 from Windows 2000 by uninstalling the Windows 2000 Service Pack 1. You can download SP1 for Windows 2000 at the following website:

http://www.microsoft.com/windows2000/downloads/servicepacks/sp1/default.mspx

If the issue continues to occur, proceed to the next method.

Install an updated video driver for your video adapter
Contact your hardware manufacturer to inquire about how to obtain and install the latest video driver for your video adapter.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If the issue continues to occur, proceed to the next method.

Reduce the graphics hardware acceleration
To reduce the graphics hardware acceleration, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) On the Performance tab, click Graphics.
 * 4) Move the Hardware acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
 * 5) Click OK, and then click Close.
 * 6) When you are prompted to restart your computer, do so.

If you are unable to restart your computer successfully:  Press and hold down the CTRL key when you see the Starting Windows 98 message (in Microsoft Windows 98) or press F8 when you see the Starting Windows 95 message (in Microsoft Windows 95) on the screen.</li> Select Safe Mode from the Startup menu.</li> Repeat steps 1 through 6 to restore your original graphics hardware acceleration setting.</li></ol>

If the issue continues to occur, proceed to the next method.

Install an updated printer driver for your printer
Contact your hardware manufacturer to inquire about how to obtain and install the latest printer driver for your video printer.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: mp2001 st2001 auto-map amap crash quits stops

Keywords: kb3rdparty kberrmsg kbprb KB264077

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