Microsoft KB Archive/291504

= You continue to receive the &quot;Log on&quot; dialog box when you enter the incorrect password for Hotmail or MSN accounts =

Article ID: 291504

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q291504



SYMPTOMS
If you use Microsoft Outlook 2002 or later versions of Outlook with Hotmail or MSN, the Microsoft Network, Post Office Protocol 3 (POP3) or HTTP accounts, and if you do not correctly enter the account password, the Log on dialog box does not present an error message when you click OK. You continue to receive the logon prompt until you enter the correct password.

When you click Cancel, the Log on dialog box may present itself a second time. Clicking the Cancel button for the second time stops the log on process, but an error message does not appear.

You cannot access your unsynchronized messages in your Hotmail or MSN (HTTP) folders.



WORKAROUND
To work around this problem, type the correct password in the Password dialog box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: explorer ol11 ol2003 ol12 ol2007 ol10 ol2002 kbnoOfficeAlertID

Keywords: kbbug kbnofix KB291504

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