Microsoft KB Archive/906229

= Appointments are not displayed correctly in Outlook Mobile Access =

Article ID: 906229

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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Important The time zone update that is described in this Microsoft Knowledge Base article has been replaced by the update that is described in Microsoft Knowledge Base article 933360. To make sure that Microsoft Windows has the latest time zone data, install the update that is described in Microsoft Knowledge Base article 933360. For more information about the update that is described in Microsoft Knowledge Base article 933360, click the following article number to view the article in the Microsoft Knowledge Base:

933360 August 2007 cumulative time zone update for Microsoft Windows operating systems



SYMPTOMS
When a user uses Outlook Mobile Access to view appointments, the appointments are not displayed correctly. The appointments are one hour ahead. Or, the appointments are one hour behind. This problem occurs if the following conditions are true:  You apply the software update that is described in the following Microsoft Knowledge Base article:

933360 August 2007 cumulative time zone update for Microsoft Windows operating systems

 The Tzmove.exe tool is used to update a mailbox of a user according to daylight saving time (DST) 2007 rules.



CAUSE
This problem occurs because Outlook Mobile Access has defined DST rules that must be updated to follow the new rules that are discussed in the Microsoft Knowledge Base article 931836.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
The following list contains prerequisites for the hotfix:
 * Exchange Server 2003 Service Pack 2

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses to update software, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange update packages, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

