Microsoft KB Archive/835290

= You cannot add users through User Manager if more than 1,000 users exist in Active Directory in Microsoft CRM =

Article ID: 835290

Article Last Modified on 11/29/2005

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APPLIES TO


 * Microsoft CRM 1.2
 * Microsoft Business Solutions CRM 1.0

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
If more than 1,000 users exist in Active Directory, either in a single domain or in multiple domains in the same forest, some user records may not be available for you to add through User Manager in Microsoft Business Solutions - CRM 1.0 or in Microsoft CRM 1.2.

Additionally, you receive the following error message when you try to access User Manager or when you add users in User Manager:

An error occurred while retrieving the list of users in Active Directory. For more information, contact your system administrator.



RESOLUTION
For Microsoft CRM 1.2, a registry update is required. See the Microsoft CRM 1.2 section. For Microsoft CRM 1.0, a hotfix is available from Microsoft. See the Microsoft CRM 1.0 section.

Microsoft CRM 1.2
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.Microsoft CRM 1.2 users do not have to apply the hotfix that is listed here. Instead, Microsoft CRM 1.2 users must follow these steps modify the registry to display more than 1,000 in User Manager.

To display all users in User Manager if more than 1,000 users or domains exist in Active Directory, you must add a new registry value. To do this, follow these steps:  Click Start, click Run, type regedit, and then click OK. Registry Editor opens. Locate and then click the following subkey:

 Click Edit, point to New, and then click DWORD Value. Change the name by typing UMPaging . Double-click the new name and set the value by typing 0. Then close Registry Editor. Restart the Microsoft CRM Security service by following these steps on the Microsoft CRM server.

Note This action disconnects all Microsoft CRM users. Users will remain disconnected until you restart the Microsoft CRM Security service.  Click Start, click Run, and then type Net Stop “Microsoft CRM Security Service” .</li> After the Microsoft CRM Security Service has stopped, click Start, click Run, and then type Net Start “Microsoft CRM Security Service” .</li></ol> </li></ol>

Note If the registry does not contain a  value, or if the UMPaging value is set to 1, Microsoft CRM will display a maximum of 1,000 users in Microsoft CRM User Manager.

Microsoft CRM 1.0
For Microsoft CRM 1.0 a supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this problem.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Apply this hotfix on Microsoft CRM Server computers.

Prerequisites
To apply this hotfix, you must have Microsoft CRM 1.0 installed.

Removal information
You cannot remove this hotfix.

Restart requirement
If you are prompted to restart your Microsoft CRM server after you apply this hotfix, then restart your server. You do not have to restart your client computer after you apply this hotfix.

File information
The English version of this hotfix has the file attributes that are listed in the following table. The date and time for this file is listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft CRM version 1.0
<pre class="fixed_text">  Date         Time   Version            Size  File name --  22-Jan-2004  20:32  1.0.3017.101  1,014,496  Microsoft.Crm.UserManager.dll

Keywords: kbinfo kbqfe kbprb kbmbsmigrate kbhotfixserver KB835290

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