Microsoft KB Archive/69722

{| = Complex Data Error on Canon LBP-8III, IIIR and IV printers =
 * width="100%"|

Last reviewed: November 1, 1994

Article ID: Q69722

SUMMARY
When printing from Microsoft Excel 3.00 to a Canon LBP 8 III, IIIR, or IV printer, a &quot;complex data&quot; error often appears on the printer's LCD panel. This problem can be eliminated by changing the paint mode on the printer from PARTIAL to FULL. This is done with the front controls.

MORE INFORMATION
The Canon LBP 8 III, IIIR, and IV ship with the page print mode set to PARTIAL.

These Canon printers support three methods of storing and printing graphics.

PARTIAL
Is a method used to attempt to compress the image so that it takes less memory (factory default).

FULL
Is a method that uses little or no compression. It needs more memory to store graphics. (This is only an issue if downloadable fonts are being used.)

NOTE: Both FULL and PARTIAL are available on a printer with the original 1.5 MB RAM.

DUAL
This method tries to use a combination (recommended only on printers that have had a memory expansion added for more than 1.5 MB).

Steps to Set Printer to FULL Paint Mode

 * 1) Take the Printer off line.
 * 2) Press the menu button until you see Initial Interface.
 * 3) Press ENTER.
 * 4) Press the menu until you see Paint Paper GR.DASH.
 * 5) Press ENTER.
 * 6) Toggle the menu button from Paint Partial to Paint Full.
 * 7) Press ENTER.
 * 8) Select Paint Paper.
 * 9) Push Skip Error once.
 * 10) Press the Menu button three times.
 * 11) Select Save RAM Save. (This saves settings to printer RAM memory.)
 * 12) Press ENTER.
 * 13) Push Error Skip (returns to Ready).
 * 14) Turn printer off/on (to reload RAM).

To test this, take the printer off line and push test font. The resulting printout will show printer settings for fonts, mode (full Paint), and memory in printer.