Microsoft KB Archive/162420

= OFF97: Office Assistant Not Removed in Maintenance Mode Setup =

Article ID: 162420

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Access 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft Outlook 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Project 98 Standard Edition

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This article was previously published under Q162420



SYMPTOMS
After you use maintenance mode Setup to remove the Office Assistant, it still appears when you start Microsoft Office.



CAUSE
The Office Assistant is a shared application and will not be removed until all the supporting applications (clients) are removed. The Office Assistant clients are Microsoft Excel, Microsoft Access, Word, the Office Shortcut Bar (OSB), Binder, Outlook, and PowerPoint.



WORKAROUND
To prevent the Office Assistant from reappearing, you must remove all .act files from the following location on your hard disk:



The Actors folder may contain several .act files if you have changed your Office assistant character.



MORE INFORMATION
The following Office Assistant files are installed in the \Office\Actors folder:

Clippit.act

Dot.acp

Genius.acp

Hoverbot.acp

Logo.acp

Mnature.acp

Powerpup.acp

Scribble.acp

Will.acp

Note that the Clippit character file has the .act (actor) extension because it is the default character used for the Office Assistant. The other eight files that are installed have the .acp (preview) extension which allows you to preview these characters on the Gallery tab of the Office Assistant dialog box.

When you change the Office Assistant character, the .act file for that character replaces the .acp file in the \Office\Actors folder. The previous character's file remains an .act file; it does not change to an .acp file.

For additional information, please see the following article in the Microsoft Knowledge Base:

155143 OFF97: One Assistant Character Installed With Complete Setup

Additional query words: 97 8.00 word8 word97

Keywords: KB162420

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