Microsoft KB Archive/320624

= Third-Party Software DVD Decoder Does Not Work After You Extending the Desktop to a Secondary Monitor =

Article ID: 320624

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q320624



SYMPTOMS
After you extend the desktop to a secondary monitor, third-party DVD decoder programs (such as InterVideo WinDVD), may generate an error message, and may be unable to start. For example, when you try to start WinDVD, you may receive the following error message:

Create Overlay failed. Please lower your screen resolution or color depth and try again.

Note that this symptom remains after you change the color depth or screen resolution, and other third-party DVD decoder programs may generate different error messages.



CAUSE
This problem is caused by a limitation of Microsoft DirectDraw in Windows 2000.



WORKAROUND
To work around this problem, restart your computer, or do not extend the desktop beyond the primary monitor.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Windows XP.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: ddraw multimon multi-mon directx powerdvd

Keywords: kb3rdparty kbdisplay kbenv kberrmsg kbprb KB320624

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