Microsoft KB Archive/169036

= Puzzle: Unable to Start a Puzzle Collection Game or Uninstall =

Article ID: 169036

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Entertainment Pack: The Puzzle Collection
 * Microsoft Plus! Game Pack: Cards & Puzzles

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This article was previously published under Q169036



SYMPTOMS
When you start The Puzzle Collection in one of the Microsoft programs listed at the beginning of this article and then click a button on the toolbar to start a game, nothing may happen.

In addition, you may be unable to uninstall either of the programs listed at the beginning of this article.



CAUSE
This behavior can occur if you use the Regional Settings tool in Control Panel to change your language settings after you install one of the programs listed at the beginning of this article.



RESOLUTION
To resolve this issue, restore the Regional Settings that were in effect when you installed The Puzzle Collection or Plus! Game Pack.

If you want to keep the new Regional Settings and still play either of the games listed at the beginning of this article:
 * 1) Restore the Regional Settings that were in effect when you installed The Puzzle Collection or Plus! Game Pack.
 * 2) Uninstall The Puzzle Collection or Plus! Game Pack.
 * 3) Configure the Regional Settings that you want to use.
 * 4) Reinstall the game.

Setup checks your Regional Settings, and then automatically installs the correct language version of the game.

NOTE: If Windows is configured to use a language that is not supported in the game, Setup installs the English language version of the game.



MORE INFORMATION
The Puzzle Collection can install the Help files in one of six different languages, depending on the Regional Settings of the computer. These languages are: English, French, German, Spanish, Italian, and Portuguese (Brazil).

Additional query words: 1.00 msgame plusgp pep wep w_wep entertainment puzzle collection pac settings start toolbar remove

Keywords: kbenv kbprb kbsetup KB169036

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