Microsoft KB Archive/174180

= Microsoft Knowledge Base =

Err Msg: The Wininet.dll File Is Linked to the Missing Export...
Last reviewed: October 6, 1997

Article ID: Q174180

The information in this article applies to:


 * The Microsoft Network, version 2.5
 * Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS
When you try to install MSN, The Microsoft Network, you may receive one of the following error messages:


 * The Wininet.dll file is linked to the missing export file shlwapi.dll.
 * The Urlmon.dll file is linked to the missing export file shlwapi.dll.

CAUSE
These error messages can occur if you uninstall Internet Explorer 4.0 before installing MSN, but Internet Explorer 4.0 is not uninstalled correctly.

RESOLUTION
To resolve this issue, follow these steps:

  Uninstall Internet Explorer. For information about how to properly uninstall Internet Explorer, see the following articles in the Microsoft Knowledge Base: ARTICLE-ID: Q170757 TITLE : Uninstalling Internet Explorer 4.0 Platform Preview 2.0 ARTICLE-ID: Q166322 TITLE : Uninstalling Internet Explorer 4.0 Platform Preview 1.0  Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.  Uninstall the programs listed below one at a time and in the order listed. To do this, click the program name on the Install/Uninstall tab, and then click Add/Remove. - Connection Manager - Interactive Music - VRML Add-In 3.0 - MSN Music & Animation Components - MSN Optional Controls - MSN v2.5 - Voxware VoxPlay Audio Control  Click OK, and then close Control Panel. Restart your computer to a command prompt. To do so, restart your computer, press the F8 key when you see the "Starting Windows 95" message, and then choose Command Prompt Only from the Startup menu.  Type the following commands, pressing ENTER after each command. NOTE: When you press ENTER after typing each of the following DELTREE commands, you should be prompted to confirm that you want to delete the folder. If this prompt is not displayed, the DELTREE command may have been typed incorrectly. cd\windows deltree tempor~1 deltree history cd system ren mshtml.dll mshtml.old ren shdocvw.dll shdocvw.old ren inetcfg.dll inetcfg.old ren actxprxy.dll actxprxy.old ren wininet.dll wininet.old ren cachevu.dll cachevu.old ren inetcpl.cpl inetcpl.old ren shlwapi.dll shlwapi.old ren url.dll url.old ren urlmon.dll urlmon.old ren wsock32n.dll wsock32n.old  Restart Windows 95 normally. Insert the MSN CD-ROM in the CD-ROM drive.</li> If the Welcome To MSN Setup window appears, follow the prompts on the screen to reinstall MSN, click No if any Version Conflict dialog boxes appear, and then skip step 10. If the Welcome To MSN Setup window does not appear, continue to the next step.</li>  Click Start, click Run, type the following text in the Open box, and then click OK      :\msnsetup\msnsetup.exe where is the drive letter assigned to the CD-ROM drive. NOTE: Click No if any Version Conflict dialog boxes appear. </li></ol>