Microsoft KB Archive/224611

= WD2000: Cutting Text in Word Document Causes Illegal Operation (IPF) =

Article ID: 224611

Article Last Modified on 2/28/2001

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q224611





SYMPTOMS
When you use the Cut command (Edit menu) to delete text from a Word document, the following error message may appear:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details, the following error message appears:

WINWORD caused an invalid page fault in module MSO9.dll at 015f:.

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WINWORD caused an invalid page fault in module WINWORD.EXE at.

This problem has been reported to occur in Microsoft Word when you use any of the following applications:
 * Exceed 6.0.1
 * Ecco Professional 3.01



WORKAROUND
To prevent these problems from occurring in Word, use the Copy command to copy the selected text (do not use the Cut command). After the text has been copied, delete the text from where you do not want the text to appear.

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For other possible workarounds for these problems, contact the vendor appropriate for your situation:

Exceed 6.0.1
For more information about this problem and possible resolution, please contact Hummingbird Communications for an update to Exceed 6.0.1.

Hummingbird Communications LTD

1 Sparks Avenue

North York, Ontario

Canada M2H 2W1

Telephone: (416) 496-2200

World Wide Technical Support

Telephone: (613) 548-4355 (8AM - 7PM EST)

Fax: (613) 548-7616

Web site: http://www.hummingbird.com/

E-mail: hbi-support@kingston.hummingbird.com

Ecco Professional 3.01
For more information about this problem and possible resolution, please contact NetManage for an update of Ecco Professional 3.01 to version 3.03.

10725 North DeAnza Blvd.

Cupertino, California 95014

Telephone: (408) 973-7171

Fax: (408) 257-6405

Support Web site: http://supportweb.netmanage.com

Technical Support Telephone: (978) 685-3600



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: IPF mso9 ms09

Keywords: kbbug kbnofix KB224611

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