Microsoft KB Archive/248063

= PRB: Error message: Unable to retrieve folder information from the server =

Article ID: 248063

Article Last Modified on 2/23/2007

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APPLIES TO


 * Microsoft Visual InterDev 6.0 Standard Edition
 * Microsoft FrontPage 98 Standard Edition
 * Microsoft FrontPage 2000 Server Extensions

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This article was previously published under Q248063



SYMPTOMS
When opening, refreshing, or synchronizing a Visual InterDev project, you may receive the following error message:

Unable to retrieve folder information from the server.

The server "" timed out.

The current request did not complete successfully.

In addition, the Event Viewer log on the master Web server will contain:

source front page 3.0

Event ID: 1000

Microsoft FrontPage server extensions: unexpected C++ exception: [INDEX] Index(0) out of range [0->4294967295]



CAUSE
This can happen when the FrontPage Server Extensions parse the source code on a Web page (ASP or HTM) and encounter a  tag that has unbalanced quotation marks or other invalid syntax, such as: 



RESOLUTION
To resolve the problem, correct the  tag syntax.

Valid syntax for this example would be: 

