Microsoft KB Archive/217521

= You receive a "The Windows Installer service could not be accessed" error message when you run the Office 2000 Setup program =

Article ID: 217521

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q217521



SYMPTOMS
When you run the Office Setup program, or in Control Panel click Add/Remove for Microsoft Office 2000, the following error message appears:

The Windows Installer service could not be accessed. Contact your support personnel to verify that the windows Installer service is properly registered.



CAUSE
This error will appear when both of the following are true:
 * You are logged into a Microsoft Windows Terminal Server from a Windows Terminal Server client as a non-administrator user. -and-


 * You try to run Setup for Office.



WORKAROUND
If you want to run setup for Office, follow these steps:
 * 1) Log in to the Windows Terminal Server console (not from a client) as a member of the Administrators group.
 * 2) Click Start, point to Settings, and click Control Panel.
 * 3) In Control Panel, double-click Add/Remove Programs.
 * 4) Double-click  in the Add/Remove Programs list. where  is the installed version of Office.

If you do not have administrative permissions on the computer running Windows Terminal Server, see your System Admininstrator.



MORE INFORMATION
When running the Windows Terminal Server Client you cannot run Windows Installer without administrative permissions. When you run the Office Setup or click Add/Remove Programs in Control Panel, the Windows Installer service will run. Administrative permissions are required because certain components of Office programs write to keys in the Windows registry.

For additional information about installing Office on Windows Terminal Server, please see the following article in the Microsoft Knowledge Base:

217640Setup fails when installing Office 2000 on a Windows Terminal Server

Additional query words: OFF2000

Keywords: kbstartprogram kbtshoot kberrmsg kbprb kbsetup KB217521

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