Microsoft KB Archive/309463

= Works 4: &quot;General Protection Fault in Module Hp0win03.dll&quot; Error Message When You Start Works or Word =

Article ID: 309463

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Works 4.0 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q309463



SYMPTOMS
When you start one of the programs listed at the beginning of this article, you may receive one of the following error messages:

msworks caused a general protection fault in module hp0win03.dll

-or-

winword caused a general protection fault in module hp0win03.dll



CAUSE
This behavior can occur if you have a corrupted file or driver for a Hewlett-Packard printer.



RESOLUTION
To resolve this issue, uninstall and then reinstall the Hewlett-Packard printer. To do this, follow these steps:
 * 1) Quit all programs that are running on your computer.
 * 2) Click Start, point to Settings, and then click Printers.
 * 3) Right-click the Hewlett-Packard printer icon, and then click Delete.
 * 4) After the printer has been uninstalled, restart your computer.
 * 5) Reinstall your Hewlett-Packard printer.



MORE INFORMATION
For more information about how to remove and reinstall your Hewlett-Packard printer driver, please contact Hewlett-Packard.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb KB309463

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