Microsoft KB Archive/154880

= Troubleshooting Internet Mail and News Setup =

Article ID: 154880

Article Last Modified on 6/29/2004

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APPLIES TO


 * Microsoft Internet Mail and News 1.0

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This article was previously published under Q154880



SUMMARY
This article describes the Setup process and lists steps to troubleshoot problems you may encounter when you set up Internet Mail and News.



MORE INFORMATION
You can set up Internet Mail and News by double-clicking the Mailnews.exe file, or by installing the typical (Msie301r.exe) or full (Msie301mnt.exe) release of Microsoft Internet Explorer version 3.01. This extracts the Setup files to a temporary folder in your TEMP folder and runs the installation program. The temporary folder is named Mse .tmp, where is a randomly generated number. This folder is deleted when the installation is finished, along with any files that are used only for the installation process.

The following files are added during installation:   Windows\Help folder:

Mailnews.cnt   6,675 Mailnews.hlp   129,243 Wab.cnt        309 Wab.hlp        25,558

Windows\Inf folder:

Mailnews.inf   16,633

Windows\System folder:

Cp_20866.nls   6,824 Cp_28592.nls   5,416 Cp_28593.nls   5,448 Cp_28594.nls   5,448 Cp_28597.nls   5,320 Gapia32.dll    83,552 Htmledit.dll   228,624 Imnimp.dll     43,152 Mailnews.dll   1,148,176 Mailnews.txt   12,929 Wab32.dll      205,072 Wabmig.exe     18,944

The W95inf16.dll, W95inf32.dll, Advpack.dll, and _isetup.exe files are used only during installation and are deleted along with the temporary folder when installation is finished.

NOTE: In the updated version of Internet Mail and News, the following files are also installed:   Windows folder:

Wab.exe        14,768

Windows\System folder:

Wldap32.dll    48,208 Wabfind.dll    10,368 Wabimp.dll     35,760

The following files are updated:

Wabmig.exe     38,864 Mailnews.txt   12,177 Mailnews.inf   21,417 Mailnews.dll   1,190,912 Imnimp.dll     41,984 Htmledit.dll   226,816 Wab32.dll      357,648 Wab.cnt        1,180 Wab.hlp        49,167 Mailnews.cnt   6,542

When the file copy process is finished, you may be prompted to restart the computer. During the restart process, the Wininit.ini file is processed to replace files that were in use at the time of installation. The RunOnce registry key is also processed and Grpconv.exe is run to update the shortcuts in the Start menu.

Troubleshooting Setup Problems
Setup may not work correctly if any of the following conditions exist. Use the appropriate troubleshooting steps listed below to determine the cause of the problem.


 * You may not have enough free space on your hard disk. Check the location from which you downloaded Internet Mail and News or Internet Explorer for the space requirements.
 * The Mailnews.exe file may be damaged or may not have been extracted correctly. To resolve this problem, follow these steps:
 * Download the file again, choosing to save it to disk.
 * When the download is complete, double-click the Mailnews.exe file to run the installation again.
 * The W95inf16.dll and W95inf32.dll files do not match, or you have multiple versions of these files on your hard disk. To resolve this problem, follow these steps:
 * Search your drive for these files and rename or delete all that are found.
 * Double-click the executable file you downloaded to run the installation again.
 * You may be running background terminate-and-stay-resident programs (TSRs) or other programs that are causing a problem with the installation. To resolve this problem, follow these steps:
 * Restart your computer. When you see the "Starting Windows 95" message, press the F5 key to start Windows 95 in Safe mode.
 * Double-click the executable file you downloaded again to run the installation again.

Additional query words: 1.00

Keywords: KB154880

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