Microsoft KB Archive/162387

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The information in this article applies to:


 * Microsoft Office 97 for Windows

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SUMMARY
This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION
The "Article Listing" section of this article includes a subset of Knowledge Base articles about the Office components in Microsoft Office 97. Use the instructions in the "Ordering Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

"http://support.microsoft.com/support/default.asp"

Ordering an Article by E-Mail
To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

TO: mshelp@microsoft.com

SUBJECT: Q119591

For more information about how to order an article by e-mail, send an e- mail message to the following e-mail address:

"[mailto:mshelp@microsoft.com mshelp@microsoft.com]"

Ordering an Article over the Phone and Having It Sent to a Fax Machine
To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:


 * 1) Dial the toll-free FastTips number:

(800) 936-4100
 * 1) When prompted, select the appropriate number for the product you are using (for example, for Microsoft Word, select 2).
 * 2) When prompted, select the version of the product that you are using.
 * 3) From the "FastTips Main Menu," select 1 to place a FastTips catalog order.
 * 4) At the "to order items from your catalog" prompt, select 1.
 * 5) When prompted with the "at the tone, enter the item ID number followed by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q").

NOTE: You can order up to five items at a time.
 * 1) When prompted, select the fax option and enter your three-digit area code and seven-digit fax number.
 * 2) When you're finished ordering, hang up.

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.

Microsoft Office and Internet
Q156818   OFF97: Internet Explorer 2.0 Required in Windows NT 3.51 Q157307   OFF97: Back Button in Netscape Navigator Is Not Available Q157353   OFF97: Show Office Toolbars Button may not be Available Q157763   OFF97: Memory Problems When Hyperlinking Between Programs Q158332   OFF97: "Best of the Web" Link Fails to Open Internet Site

Q158650   OFF97: Error When Using Online Registration Q159707   Office 97 Requires Internet Explorer 3.01 Q159751   OFF97: Error Enabling Feedback with Sound Option Q160542   OFF97: Hyperlinks to Same Location Don't Appear Followed Q160555   OFF97: Error Adding Blank Web Page to Binder

Q160586   OFF97: Cannot Use Pound Character in File Name for a Hyperlink Q161472   OFF97: No Graphics on "Getting Results" Web Page Q162387   Article List: Microsoft Office 97 Components Q163776   OFF97: IE Shortcut Installs Correct Version 3.01 Q165262   Using Netscape Navigator with Office 97

Q166988   OFF97: Installing Office Overwrites Web Find Fast Service

Microsoft Office Binder
Q130042   OFF: Problems with Page Numbering When Printing from Binder Q130841   Office: Error Adding Text (.txt) File to Binder Q131801   OFF: Can Only Unhide One Binder Section at a Time Q132121   Office: Behavior When Creating New or Opening Existing Binder Q134270   OFF: "Illegal Operation" Closing Binder That Contains Map

Q134743   OFF: Toolbar Buttons Unavailable in Office Binder Q135252   OFF: File Types Supported in Microsoft Office Binder Q137259   OFF: "Auto" Macros Don't Run When You Activate Binder Section Q137674   OFF: Errors Working with a Binder That Contains a Worksheet Q147947   Office: Faxing a Binder File Prompts You to Fax Each Section

Q149657   Office: Description of Binder Wizards and How to Use Them Q149770   How to Unbind Sections in Office Binders Q150366   OFF: Error Trying to Quick View Microsoft Excel Workbook Q152574   Office: How to Use Microsoft Binder with Briefcase Q152577   How to Attach a Word Section in a Binder to its Template

Q156041   OFF7: Microsoft Office Binder 7.0 Cannot Open Binder 97 Files Q156843   OFF97: Password Lost When Workbook Saved from Binder Q157127   XL97: MS Excel Hangs with UserForm Displayed in Binder Q157316   XL97: Macro Error Using ActiveCell in a Binder File Q157489   OFF97: MS Excel File Does Not Appear in Open Dialog Box

Q157490   OFF97: Templates Missing from Binder Add Section Dialog Box Q157554   XL97: RefEdit Control in Binder Does Not Collapse Q157986   XL97: Unexpected Behavior for RefEdit Control in Binder Q158225   Binder "Already Printing" Error to HP LaserJet 5 or 5si Q158687   XL97: Error Referring to a Function That Contains a Breakpoint

Q159572   OFF97: Right-Clicking File Causes Error and Computer Stops Q159818   OFF97: Binder Stops Responding Using Binder Page Setup Dialog Q159863   XL97: Problems When you AutoFormat an Entire Worksheet Q159990   OFF97: MS Excel Worksheet Does Not Show in Add Section Dialog Q160266   XL97: UserForm ListBox Is Blank When Run from a Binder Section

Q160342   XL97: Error Printing Microsoft Excel Section in a Binder Q160555   OFF97: Error Adding Blank Web Page to Binder Q160578   OFF97: Tooltips Don't Appear in All Dialog Boxes Q160608   OFF97: Some Binder Headers/Footers Are Not Printed Q160756   OFF97: Presentations Don't Fill Entire Screen in Binder

Q161445   OFF97: Errors Appear When Dragging Files into a Briefcase Q161469   OFF97: Errors Appear Inserting OLE Objects or Binder Sections Q161470   OFF97: "Send To Microsoft Word" Unavailable in Binder Q161739   OFF97: Sections Created by Unbind.exe not Readable on the Mac Q162387   Article List: Microsoft Office 97 Components

Q162672   Off97: Visual Basic Help File for Microsoft Binder Available Q163679   OFF97: Page Numbering Problem in Excel Binder Section Q163859   OFF97: Error Double-Clicking File in 16-bit Mail Q164522   OFF97: Compile Error Using Client Billing Template Q164559   Blank Rows Deleted from MS Excel Section in Binder

Q165447   OFF97: Error Closing Binder when Visual Basic Editor Visible Q166125   OFF97: Problems with Millennium and Mystique Video Cards

Microsoft Office Help
Q119825   Office Manager Help Topic Has Red Text Instead of Jump Q131400   OFF: First Setup for Help Takes a Long Time to Run Q133343   OFF: Dialog Box Appears Behind Help, Can't Activate Help Q134742   Office: Using Startup Switches for Programs on Shortcut Bar Q141177   Word List Dialog Box Is Hidden When You Click Find Tab

Q156268   OFF97: No Help Text Appears in Status Bar for Menu Items Q156452   OFF97: Office Programs Require Virtual Memory Q157233   OFF97: Two Instances of Same Program in Switch-to List Q157414   OFF97: Cannot Dismiss Office Assistant With Keyboard Q157955   OFF97: Can't Change Assistant When Free Disk Space is Low

Q158065   OFF97: Controlling How and When the Office Assistant Appears Q159332   OFF97: Web Help does not Start Browser Q160257   OFF97: Office Assistant Help Runs Search When Enter is Pressed Q160598   OFF97: Error in ValuPack Help After Manually Starting Autorun Q161141   OFF97: Invalid Page Fault When Using Office Assistant

Q161805   OFF97: Error Using Help Method with Microsoft Word 97 Q162387   Article List: Microsoft Office 97 Components Q162763   How to Modify or Remove Microsoft Office Assistant Help Q163028   OFF97: Office Resource Kit is not Available for Download

Microsoft Office Web Find Fast
Q141778   OFF: How to Find Technical Information About Office Products Q159332   OFF97: Web Help does not Start Browser Q165970   OFF97: Computer Slows When Find Fast Is Running

Microsoft Office Shortcut Bar
Q130584   OFF: Strange Result Using Quick View on Shortcut Bar Button Q130847   Office Shortcut Bar Description and Features Q130849   OFF: Toolbars Supplied with the Office Shortcut Bar Q131399   OFF: Toolbar Folder Doesn't Appear in Shortcut Bar Folder Q132982   OFF: MOM Toolbar Starts Newest Version Of Application

Q134267   OFF: Icons on Office Toolbar Display Generic Windows Icon Q134742   Office: Using Startup Switches for Programs on Shortcut Bar Q136163   Unable to Activate Office Shortcut Bar with ALT+TAB Keys Q136164   Office: Shortcut Bar Is Not Started After Office Installation Q136332   Office Component Buttons Not Displayed on Toolbar

Q136730   Office: Toolbar Buttons Appear as Question Marks Q136732   Office: Toolbar Buttons Unexpectedly Appear and Disappear Q136815   OFF7: Template Location in Shortcut Bar or Word Affects Programs Q137040   OFF: "Can not access workgroup templates" with CD-ROM Drive Q137261   OFF: Shortcut Icons on Shortcut Bar Start Wrong Program

Q138427   OSB: Answering No Cancels All Custom Selections Q138887   OFF: Files in Templates Folder Behave as Templates Q141775   OFF: Starting Office Shortcut Bar Makes Wallpaper Look Fuzzy Q141776   Office: Office Shortcut Bar Does not Auto Hide When Floating Q142523   OFF: Adding Toolbar to OSB Creates .tbb or .tmp Files

Q149580   Office Standard Settings May Reset After You Upgrade to Pro Q149770   How to Unbind Sections in Office Binders Q156447   OFF97: OSB Setup and Exiting Behavior Is Different Q156838   OFF97: Button Images do not Appear on New Toolbar Q156874   Errors Reading CD-ROM Drive When Starting Office Shortcut Bar

Q156887   OFF97: Button Displays Image of First Icon on OSB Q156929   OFF97: OSB Buttons Move or Appear When Renamed Q157205   OFF97: OSB Getting Results Book Not Available on NT 3.51 Q158915   OFF97: Remove All Doesn't Remove Shortcut Bar .Tmp Files Q159606   OFF97: Error Starting Programs from Office Shortcut Bar

Q160208   Office: How to Rename Toolbars on the Office Shortcut Bar Q160578   OFF97: Tooltips Don't Appear in All Dialog Boxes Q160580   OFF97: Custom Toolbars on OSB Not Be Reset by Setup /y Q161227   OFF97: OSB Customize Dialog Always on Top Q161350   OFF97: Blank.pot Appears in New Office Document Dialog Box

Q161472   OFF97: No Graphics on "Getting Results" Web Page Q161605   OFF97: OSB May Not Be Installed Upgrading with Typical Setup Q162387   Article List: Microsoft Office 97 Components Q162398   OFF97: First Aid 97 Causes Invalid Page Fault Q163647   OFF97: Buttons on OSB Launch Quick View

Q165379   OFF97: Getting Results Book Opens in Internet Browser

Microsoft Office Assistant
Q155143   OFF97: One Assistant Character Installed With Complete Setup Q156848   OFF97: Assistant Appears Twice in Office Assistant Gallery Q157955   OFF97: Can't Change Assistant When Free Disk Space is Low Q158065   OFF97: Controlling How and When the Office Assistant Appears Q160257   OFF97: Office Assistant Help Runs Search When Enter is Pressed

Q160482   OFF97: Toolbar Animation Help Topic Is Not Available Q161141   OFF97: Invalid Page Fault When Using Office Assistant Q162079   XL97: How to Display a Custom Office Assistant Balloon Q162387   Article List: Microsoft Office 97 Components Q162420   OFF97: Office Assistant Not Removed in Maintenance Mode Setup

Q162426   Office Assistant Actor Files Not Removed During Remove All Q162763   How to Modify or Remove Microsoft Office Assistant Help Q162916   OFF97: Office Assistant Doesn't Appear Q163027   OFF97: "Audio Compression" Needed for Office Assistant Sounds Q164681   OFF97: Custom Office Assistant Balloon Cannot Be Dismissed

Microsoft Office Value Pack
Q156312   OFF97: Page Fault After Using Desktop Themes Control Panel Q156835   OFF97: Complete Setup Doesn't Install All ODBC Drivers Q157764   OFF97: Timex Wizard Setup Fails Under Windows NT Q158747    OFF97: Problems with "Provide Feedback with Sound" Option Q158915   OFF97: Remove All Doesn't Remove Shortcut Bar .Tmp Files

Q159561   OFF97: Description of the Microsoft Camcorder Q159614   OFF97: Camcorder Stop Button Setting not Retained Q159618   OFF97: Problems Replaying .avi Files Created by MS Camcorder Q159751   OFF97: Error Enabling Feedback with Sound Option Q160598   OFF97: Error in ValuPack Help After Manually Starting Autorun

Q160937   OFF97: Microsoft Camcorder Requires Microsoft Windows 95 Q160938   OFF97: Pointer Movement Problems Playing Camcorder Movie Q160939   OFF97: Mouse Pointer Changes Shape During Camcorder Playback Q161091   OFF97: Files Installed with Microsoft Camcorder 97 Q161092   OFF97: Toolbars Missing in Camcorder 97

Q161093   OFF97: Error Opening Camcorder .Avi File in Media Player Q161119   OFF97: Low Memory Message When Recording in Camcorder Q161138   OFF97: Camcorder Movie Appears Clipped When Played Q161143   OFF97: Played Camcorder Movie Does Not Occupy Full Screen Q162387   Article List: Microsoft Office 97 Components

Q162714   OFF97: Files Installed with the Data Access Pack Q166451   OFF97: Microsoft Imager Removed by Microsoft Office 97 Install Additional query words: 8.00 OFF97

Keywords         : kbualink97 offassist offbinder offhelp offosb offvalpak offweb Version          : WINDOWS:97 Platform         : WINDOWS Issue type       : Last Reviewed: April 22, 1999