Microsoft KB Archive/130475

Money: Online Err Msg: Missing Communication Files

PSS ID Number: Q130475 Article last modified on 08-18-1998

WINDOWS:2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 Microsoft Money versions 4.0 and 4.0a, for Windows 95 == Microsoft Money version 3.0 == 

= SYMPTOMS =

You may receive one of the following error messages when you attempt to connect to Online Services.

Money 99, 98, 5.0 and 4.0
Money attempted to recover from a previous communications error, but couldn’t due to missing communication files. Please send your original transactions again.

Money 3.0
Money has reset its state after a communication file was deleted from disk. Please try your call again.

= CAUSE =

The error message means the Money 99, 98 or 5.0 .npc, .vsa, or .ofd; the Money 4.0 .npc; or the Money 3.0 *.snd file is missing.

The .npc, .vsa, .ofd, and the .snd files contain information to be transferred during On-Line Services sessions. The message means the file may have been deleted, renamed, or is on another disk.

= RESOLUTION =

After Money resets, you can attempt the call again.

= MORE INFORMATION =

Possible Causes of Reset State Error Messages

 * The Money 99, 98 or 5.0 .npc, .vsa, or .ofd; the Money 4.0 .npc; or the Money 3.0 *.snd file may have been deleted by you or deleted by the system due to hardware failure when the communication attempt failed.
 * You may have renamed the .npc, .vsa, .ofd, or .snd file.
 * You may receive this message if you are attempting a previously interrupted communication session from a backup floppy disk file. If you later restored that file to your hard disk drive and opened it from there, Money may be looking there for the .npc, .vsa, .ofd, or the .snd files that is still on the floppy disk.
 * There may be possible hardware or other system problems. Check for lost chains and clusters, using the chkdsk or scandisk MS-DOS commands, or running Scandisk in Windows 95. For more information about how to perform these tasks in Windows, see your Windows printed documentation or online Help.
 * You may receive this message if Money is unable to create the necessary send and receive files due to a full hard disk drive.

= Additional query words: w_money money95 95money 97 6.0 7.0 rocket errors =

Keywords : kberrmsg kbdta kbonline Version : WINDOWS:2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.