Microsoft KB Archive/837825

= &quot;There are no Office Assistant character files present on the system&quot; error message when you start an Office 2003 program =

Article ID: 837825

Article Last Modified on 8/29/2006

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APPLIES TO


 * Microsoft Office Excel 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Word 2003
 * Microsoft Office Professional Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Access 2003

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SYMPTOMS
When you start a Microsoft Office 2003 program for the second (or subsequent) time, you may receive the following error message:

There are no Office Assistant character files present on the system. Please run Setup in maintenance mode and install at least one character.



CAUSE
This problem may occur when all the following conditions are true:
 * You have Microsoft Office 2003 programs and either Microsoft Office XP or Microsoft Office 2000 programs installed on the same computer.
 * You start an Office 2000 or Office XP program first.
 * The Office Assistant is active in the Office 2000 or in the Office XP program.
 * You start, and then quit an Office 2003 program.
 * You start an Office 2003 program a second (or subsequent) time.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

