Microsoft KB Archive/293041

= OL2002: Error Message: There Is No Viewer Capable of Viewing FXO File Files =

Article ID: 293041

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q293041



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you install Microsoft Office XP and then try to view an .fxo file (a fax) in Outlook 2002, the file does not open and the following error message appears:

There is no viewer capable of viewing FXO File files.

This behavior occurs on computers that run Windows 98, Windows NT 4.0, Windows NT 4.0 Service Pack 6, or Windows 2000 with WinFax installed.



CAUSE
This behavior occurs because WinFax is not supported in Office XP.



WORKAROUND
To work around this behavior:

For Windows 98 or Windows NT 4.0
Create a .reg file with the necessary keys to associate .fxo files with the Fax Viewer program, and then apply the registry changes:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Right-click the Windows desktop. Click New, and then click Text Document. Type fxo.reg, press ENTER, and then click Yes to confirm the change to the file name. Right-click the fxo.reg file, and then click Edit.  In the Notepad window, copy the following data into the .reg file: REGEDIT4

[HKEY_CLASSES_ROOT\.fxo] @=&quot;FXOfile&quot;

[HKEY_CLASSES_ROOT\CLSID\{00021120-0000-0000-C000-000000000046}] @=&quot;FXO File Viewer&quot;

[HKEY_CLASSES_ROOT\CLSID\{00021120-0000-0000-C000-000000000046}\InprocServer32] @=&quot;C:\Program Files\Microsoft Office\Office10\1033\fvfxs.dll&quot; &quot;ThreadingModel&quot;=&quot;Apartment&quot;

[HKEY_CLASSES_ROOT\QuickView\.FXO] @=&quot;FXO File&quot;

[HKEY_CLASSES_ROOT\QuickView\.FXO\{00021120-0000-0000-C000-000000000046}] @=&quot;FXO Viewer&quot; NOTE: If Office was installed in a folder other than C:\Program Files\Microsoft Office\Office10, after you paste the data into Notepad, make the appropriate change to the path that is shown in the third section above. If you are using a non-English (U.S.) version of Outlook 2002, search your hard disks for Fvfxs.dll to determine the full path.

</li> In the Notepad window, click File, and then click Exit. Click Yes to save changes.</li> Double-click the fxo.reg file, and then click Yes to add the information to the registry.</li></ol>

For Windows 2000
Create a .reg file with the necessary keys to associate .fxo files with the Fax Viewer program, and then apply the registry changes:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

<ol> Right-click the Windows desktop.</li> Click New, and then click Text Document.</li> Type fxo.reg, press ENTER, and then click Yes to confirm the change to the file name.</li> Right-click the fxo.reg file, and then click Edit.</li>  In the Notepad window, copy the following data into the .reg file: <pre class="fixed_text">Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.fxo] @=&quot;FXOfile&quot;

[HKEY_CLASSES_ROOT\CLSID\{00021120-0000-0000-C000-000000000046}] @=&quot;FXO File Viewer&quot;

[HKEY_CLASSES_ROOT\CLSID\{00021120-0000-0000-C000-000000000046}\InprocServer32] @=&quot;C:\\Program Files\\Microsoft Office\\Office10\\1033\\fvfxs.dll&quot; &quot;ThreadingModel&quot;=&quot;Apartment&quot;

[HKEY_CLASSES_ROOT\QuickView\.FXO] @=&quot;FXO File&quot;

[HKEY_CLASSES_ROOT\QuickView\.FXO\{00021120-0000-0000-C000-000000000046}] @=&quot;FXO Viewer&quot; NOTE: If Office was installed in a folder other than C:\Program Files\Microsoft Office\Office10, after you paste the data into Notepad, make the appropriate change to the path that is shown in the third section above. Note that the path must include double backslash characters (\\) when you edit the file for use with Windows 2000. If you are using a non-English (U.S.) version of Outlook 2002, search your hard disk for Fvfxs.dll to determine the full path.

</li> In the Notepad window, click File, and then click Exit. Click Yes to save changes.</li> Double-click the fxo.reg file, and then click Yes to add the information to the registry.</li></ol>

Keywords: kbprb kbpending KB293041

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