Microsoft KB Archive/269024

= XCLN: Mailto Hyperlink in Office 97 Word Document Opens Two E-Mail Client New Message Dialog Boxes =

Article ID: 269024

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q269024





SYMPTOMS
If you compose a Microsoft Word 97 document and include a &quot;Mailto&quot; hyperlink that uses a Simple Mail Transfer Protocol (SMTP) address (for example, someone@microsoft.com), and then click that hyperlink, two new e-mail message dialog boxes are displayed.



CAUSE
This issue can occur because the hyperlink code for the Mailto feature in Microsoft Internet Explorer 4.x products is the source of the second message dialog box.



RESOLUTION
To resolve this issue, upgrade to Internet Explorer 5 or later, or upgrade to Microsoft Office 2000 (which upgrades Internet Explorer to Internet Explorer 5).



WORKAROUND
To work around this issue, close the extra new e-mail message dialog box.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 4.x.



MORE INFORMATION
This issue has been resolved by new code in Internet Explorer 5 and later. This issue is also resolved when you install the Office 2000 products (which install Internet Explorer 5 as part of the setup). This issue occurs when you use Outlook or Microsoft Outlook Express, regardless of the version.

Other Known Issues

 * If you have more than one occurrence of Internet Explorer 4.x running, two new e-mail message dialog boxes are displayed for each occurrence of Internet Explorer 4.x.
 * This issue was tested with all available fixes for Internet Explorer 4.x, and no patch or fix exists that resolves this issue except an upgrade to Internet Explorer 5 or later.
 * This issue occurs with Outlook and Outlook Express. This issue occurs because of an error in the Mailto code that Word calls in Internet Explorer 4.x.

Keywords: kbbug kbfix KB269024

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