Microsoft KB Archive/238953

= MSMQ IC Does Not Start if Protected Storage Disabled or Delayed =

Article ID: 238953

Article Last Modified on 9/11/2007

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition
 * Microsoft Windows NT 4.0 Service Pack 3
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT version 4.0 Option Pack

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This article was previously published under Q238953



SYMPTOMS
If you disable the Protected Storage service on a computer running Windows NT 4.0 Service Pack 3 or Service Pack 4, and then restart the computer, the Microsoft Message Queue Server Independent Client (MSMQ IC) program may not start automatically.

If you install an application that delays the startup of the Protected Storage service (for example Microsoft SQL Server 7.0), and then restart the computer, the MSMQ IC does not automatically start and an Event Viewer System log entry is generated.



CAUSE
This behavior occurs because the Microsoft CryptoAPI needs the Protected Storage service.



Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:


 * http://www.microsoft.com/downloads/details.aspx?FamilyID=e396d059-e402-46ef-b095-a74399e25737 -or-


 * -or-152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

To resolve this issue, when a program is delaying the start of the Protected Storage service, you may be able to manually start MSMQ IC since the Protected Storage service was only delayed by the program and not disabled. To do this, follow these steps:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Services.
 * 2) Click Protected Storage, and then click Start.

Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.



MORE INFORMATION
When the MSMQ IC does not start because of an application that delays the startup of the Protected Storage service, two entries may be placed in the Event Viewer System log by the Service Control Manager (SCM):
 * Timeout (120000 milliseconds) waiting for the service to connect.


 * . The Microsoft Message Queue Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Two events may also be placed in the Event Viewer Application log:
 * Application error ID 2036 is logged to Windows NT showing "MQIS database initialization error."


 * Application event ID 2063 is then logged "Initialization completed with errors. The MSMQ service is partially functional."

This problem has been corrected in Windows NT 4.0 Service Pack 6 by specifying in the registry that the MSMQ IC is dependent on the Protected Storage service. Even if the Protected Storage service is otherwise disabled or delayed, the MSMQ IC can force it to start.

For more information about Microsoft Message Queue Server and other Windows NT 4.0 services, please visit the following Microsoft Web site:

http://www.microsoft.com/ntserver/appservice

Keywords: kbbug kbfix kbinterop kbtool kbwinnt4sp6fix KB238953

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