Microsoft KB Archive/313947

= ENC2002: &quot;The Page Cannot Be Displayed&quot; Error Message When You Try to Start Encarta Reference Library Researcher =

Article ID: 313947

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Encarta Reference Library 2002

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This article was previously published under Q313947



SYMPTOMS
When you try to start the Researcher in Microsoft Encarta Reference Library 2002, you may receive an error message similar to the following:

The page cannot be displayed.

There is a problem with the page you are trying to reach and it cannot be displayed.



CAUSE
This behavior may occur if Encarta Reference Library is damaged.



RESOLUTION
To resolve this issue, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, and then click Control Panel.
 * 2) Click Add or Remove Programs.
 * 3) In the list of currently installed programs, click Microsoft Encarta Reference Library 2002, and then click Remove.
 * 4) Start Windows Explorer, and then browse to the folder where Encarta is installed (for example, C:\Program Files\Microsoft Encarta).
 * 5) Delete the Microsoft Encarta folder and the FactFinder folder.
 * 6) Use a clean boot to restart your computer.

NOTE: A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. For information about how to use a clean boot and how to use a normal startup, see the &quot;More Information&quot; section later in this article.
 * 1) Reinstall Encarta Reference Library.
 * 2) Use a normal startup to restart Windows.

