Microsoft KB Archive/308921

= SNA Server Does Not Log All Outages on DLS Clients =

Article ID: 308921

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft SNA Server 4.0
 * Microsoft SNA Server 4.0 Service Pack 1
 * Microsoft SNA Server 4.0 Service Pack 2
 * Microsoft SNA Server 4.0 Service Pack 3
 * Microsoft SNA Server 4.0 Service Pack 4
 * Microsoft Host Integration Server 2000 Standard Edition

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This article was previously published under Q308921



SYMPTOMS
When you run SNA Server or Host Integration Server 2000 in a Distributed Link Service (DLS) environment, network outage notifications (Event 23) may not be logged in the Application event log on the branch server.



CAUSE
The SNA Server Service does not reset a certain internal field, so that events are not logged if a dropped connection restarts and is subsequently dropped again.



SNA Server 4.0
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SNA Server version 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.

Host Integration Server 2000
To resolve this problem, obtain the latest service pack for Host Integration Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328152 How to Obtain the Latest Host Integration Server 2000 Service Pack

The English version of this fix should have the following file attributes or later:

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.



SNA Server 4.0
Microsoft has confirmed that this is a problem in SNA Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, and 4.0 SP4.

Host Integration Server 2000
Microsoft has confirmed that this is a problem in Host Integration Server 2000. This problem was first corrected in Host Integration Server 2000 Service Pack 1.

Additional query words: NVALERT DLS outage 23

Additional query words: HIS 2000

Keywords: kbbug kbfix kbhostintegserv2000sp1fix kbhis2000 kbsna400sp4 sna4 kbhostintegserv2000presp1fix kbhis2000bug kbsna400sp3 kbsna400sp2 kbsna400sp1 KB308921

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