Microsoft KB Archive/906051

= You do not receive any notifications from Antigen, and an &quot;Error: Unable to log into MAPI Profile&quot; error is logged in the ProgramLog.txt file in Antigen for Exchange =

Article ID: 906051

Article Last Modified on 2/28/2007

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APPLIES TO


 * Sybari Antigen 8.0 for Microsoft Exchange
 * Sybari Antigen 7.5 for Microsoft Exchange

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SYMPTOMS
When you run Sybari Antigen for Microsoft Exchange on a server that is running Microsoft Exchange Server 5.5, you do not receive any notifications from Antigen. Additionally, the following error is logged in the ProgramLog.txt file:

Error: Unable to log into MAPI Profile.



RESOLUTION
To resolve this problem, follow these steps:  Verify that a mail client, such as Microsoft Outlook, Microsoft Windows Messaging, or Microsoft Exchange Event Service, is installed on the Exchange Server 5.5 server.

If a mail client is not installed, follow these steps:  Remove Antigen. Install the mail client. Reinstall Antigen.  Test to see whether you are receiving notifications. If you still do not receive notifications even though a mail client is installed on the server, create a new MAPI profile:  Log on to the Exchange Server 5.5 server by using the service account that runs Exchange Server 5.5.</li> Click Start, click Control Panel, double-click Mail, and then click Show Profiles.</li> Click the Antigen profile, click Remove, and then click OK.

Repeat this step for each Antigen profile that appears.</li> Double-click Mail, click Show Profiles, and then click Add.</li> Add a new profile. Name the new profile &quot;Antigen_ &quot;, and then point this profile to the Antigen server mailbox.</li> Log on to the profile that you created in step 2e by using a MAPI client, such as Microsoft Outlook.</li> Verify that the profile works by sending an e-mail message to the Antigen_ mailbox.</li> Start the Sybari Client (SybariClient.exe).</li> In Shuttle Navigator, click Reports, and then click Notification.</li> Click Profile.</li> Make sure that the profile that is listed matches the profile that you created in step 2e.</li> Send an Eicar test virus to test whether you receive a notification. Alternatively, restart the Exchange services.</li> Examine the ProgramLog.txt file to make sure that the &quot;Error: Unable to log into MAPI Profile&quot; error is not logged.</li></ol> </li></ol>

Keywords: kbtshoot kbprb KB906051

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