Microsoft KB Archive/247106

= OLEXP: Unable to Retrieve HTTP E-Mail Using Cable Modem =

Article ID: 247106

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 2
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.5
 * Microsoft Outlook Express 5.01
 * Microsoft Outlook Express 5.0

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This article was previously published under Q247106



For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you try to retrieve e-mail messages using Hotmail or any HTTP e-mail, you may receive the following error message:

Unable to pull for new message from your http server. Account: xxxxx, Server: http://xxxx.xxxx/xxx, http mail error response, port:0, secure (SSL)



CAUSE
This issue can occur if you are using the @Home software version 1.7.



RESOLUTION
To resolve this issue, contact @Home support.



MORE INFORMATION
Some cable modem providers' software limits the ability to obtain HTTP e-mail. The @Home software automatically forces the use of the proxy. Therefore, even if you click to clear the Use automatic configuration script check box, the feature is automatically reselected and given the Http://Proxy:8080 value.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb kb3rdparty KB247106

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