Microsoft KB Archive/177258

= BUG: Stopping Web Site in MMC After OOP Crash Hangs WWW Service =

Article ID: 177258

Article Last Modified on 6/23/2005

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APPLIES TO


 * Microsoft Internet Information Server 4.0

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This article was previously published under Q177258



We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx



SYMPTOMS
If an Out-of-Process (OOP) application stops responding, and you attempt to stop the Web site by using the Microsoft Management Console (MMC), the WWW service may stop responding.



CAUSE
When OOP applications stops responding, Internet Information Server (IIS) generates internal schedule requests to clean up its private operating environment. Because this operation has been scheduled, an attempt to stop IIS from the MMC may force the service to lock itself so that this request can be completed.



RESOLUTION
After an OOP application failure, the WWW service can be stopped by issuing a "net stop w3svc" command without first using the MMC. However, once the WWW service has been stopped from the MMC, issuing the "net stop w3svc" or "net stop iisadmin /y" commands will not stop the server. The following errors may appear:

No longer accepting requests at this time. Incontrollable state.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Internet Information Server version 4.0.

Keywords: kbbug kbpending KB177258

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