Microsoft KB Archive/294196

= &quot;Stop 0x0000001E&quot; in Win32k.sys on Windows NT 4.0 Terminal Server =

Article ID: 294196

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0, Terminal Server Edition

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This article was previously published under Q294196



SYMPTOMS
You may receive the following error message for Win32k.sys on a blue screen in Windows NT 4.0 Terminal Server:

STOP 0x0000001e (0xc0000005, 0xa308cdf8, 0x00000001, 0x00000051)

The last two parameters may change, but the first two are always the same.



CAUSE
A timing problem while creating a thread may cause a pointer to be dereferenced before it is initialized.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date      Version         Size       File name   Platform -  07/31/01  4.0.1381.33478  1,279,856  Win32k.sys  Intel 03/27/01 4.0.1381.33476  170,256    Gdi32.dll   Intel 07/11/00 3.10.0.103      47,456     User.exe    Intel 07/11/00 4.0.1381.33392  331,536    User32.dll  Intel 03/01/01 4.0.1381.33474  195,856    Winsrv.dll  Intel



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kberrmsg kbprb kbqfe KB294196

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