Microsoft KB Archive/829759

= USB devices are not detected or use 100 percent CPU time after you apply the hotfix that is described in article 810090 =

Article ID: 829759

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
After you install Microsoft Windows 2000 Service Pack 3 and apply the hotfix that is described in Microsoft Knowledge Base article 810090, you may experience one or more of the following symptoms:
 * You cannot use an external keyboard or an external mouse that is attached to the USB port on your docking station.
 * USB devices are not detected when you restart the computer.
 * USB devices are not detected after you resume the computer from hibernation or standby.
 * The computer uses 100 percent of the CPU time when you move the USB mouse.
 * The computer stops responding (hangs) when you resume the computer from standby when a USB mouse is connected.
 * The computer takes a long time to start or to resume when a USB device is connected.
 * A yellow exclamation point with a Code 28 or Code 31 appears on a USB device in Device Manager.
 * USB 2.0  devices are detected as   (USB 1.1) devices when your computer resumes from hibernation, even though they are plugged in to a USB 2.0-capable port.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

810090 Universal Serial Bus devices are not detected intermittently when you start or resume the computer



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  21-Sep-2003  01:36  5.0.2195.6824      24,752  Hidclass.sys 21-Sep-2003 01:36  5.0.2195.6824      24,976  Openhci.sys 21-Sep-2003 01:36  5.0.2195.6824      32,944  Uhcd.sys 08-Oct-2003 17:56                     32,543  Usb.inf 21-Sep-2003 01:36  5.0.2195.6824      20,752  Usbd.sys 21-Sep-2003 01:36  5.0.2195.6824      19,792  Usbehci.sys 21-Sep-2003 01:36  5.0.2195.6824      49,776  Usbhub20.sys 21-Sep-2003 01:36  5.0.2195.6824     138,768  Usbport.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

