Microsoft KB Archive/244239

= Stop 0xA in Netbt.sys When Using Third-Party Servers =

Article ID: 244239

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT 4.0 Service Pack 1
 * Microsoft Windows NT 4.0 Service Pack 2
 * Microsoft Windows NT 4.0 Service Pack 3
 * Microsoft Windows NT 4.0 Service Pack 4
 * Microsoft Windows NT 4.0 Service Pack 5
 * Microsoft Windows NT 4.0 Service Pack 6
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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This article was previously published under Q244239



SYMPTOMS
A computer running Windows NT may display an error message on a blue screen with the following values:

stop 0x0000000a (0x00000002,0x00000000,0xf31c8485)

NETBT.SYS

The third value may vary, depending where Netbt.sys is loaded in memory.



CAUSE
In certain error message situations, the Windows NT redirector (Rdr.sys) returns that it has read all the data sent by the transport even though it has not. This typically happens when you are using certain third-party servers. The NetBT transport driver is not handling this situation properly.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date      Time     Size      File name   Platform -  10/18/99   8:45p   123,152   Netbt.sys   Intel 10/18/99  8:44p   184,320   Netbt.sys   Alpha



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB244239

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