Microsoft KB Archive/329374

= OFF2000: Problems When You Upgrade From Office 97 to Office 2000 =

Article ID: 329374

Article Last Modified on 2/1/2007

-

APPLIES TO


 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q329374



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you try to upgrade from Microsoft Office 97 to Office 2000, you may receive the following error message:

Error 1606: can't access network path

After you receive this message, the upgrade process does not continue.



CAUSE
This issue may be caused by a registry setting that incorrectly identifies the location of the My Documents folder.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, edit the registry setting that incorrectly identifies the location of the My Documents folder. To do so, start Registry Editor, and then right-click the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

Search for the path that appears in the error message. For example, if you received the following error message during Setup, search for \\OfficeServer :

Error 1606: cant access network path \\OfficeServer

After you locate a subkey that contains the path that is causing the error, modify the value data of the subkey. To do so, type :\Documents and Settings\ \My Documents, where   is the drive on which Windows is installed, and   is the name of your user profile. If the value data already contains the correct information, make sure that the value does not contain any typos or incorrect punctuation. Repeat this process for each subkey you find. Right-click the following key in the registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Search for the path that appears in the error message. For example, if you received the following error message during Setup, search for \\OfficeServer :

Error 1606: cant access network path \\OfficeServer

After you locate a subkey that contains the path that is causing the error, modify the value data of the subkey. To do so, type :\Documents and Settings\ \My Documents, where   is the drive on which Windows is installed, and   is the name of your user profile. If the value data already contains the correct information, make sure that the value does not contain any typos or incorrect punctuation. Repeat this process for each subkey you find. Quit Registry Editor, and then restart your computer.

Keywords: kbenv kberrmsg kbprb kbsetup KB329374

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.