Microsoft KB Archive/887354

= &quot;Could not start the Microsoft Exchange Conferencing service on Local Computer&quot; error message when you try to start Exchange 2000 Conferencing Server =

Article ID: 887354

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Exchange 2000 Conferencing Server

-





Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.



SUMMARY
''When you try to start the Exchange 2000 Conferencing service, you may receive an error message. This issue may occur if you have moved the Microsoft Exchange Conferencing Server computer to another Microsoft Windows site, or if you have renamed your Windows site.

To resolve this issue, you can reinstall Exchange 2000 Conferencing Server, or you can modify two properties in the Active Directory schema to reflect the changes in the site name.''



SYMPTOMS
When you try to start the Microsoft Exchange Conferencing service on a computer that is running Exchange 2000 Conferencing Server, you receive an error message that is similar to the following:

Could not start the Microsoft Exchange Conferencing service on Local Computer. The service did not return an error. This could be an internal Windows error or an internal service error. If the problem persists, contact your system administrator.

Additionally, you may see an event similar to the following in the Application log: Event ID: 8203

Event Type: Error

Error Source: MSExchangeCONF

Description: The Exchange Conferencing Service configuration for this site was not found in the Active Directory. Moving the Conference Management Server from the original installation site invalidates the configuration. Error code: 800704e1.

Message: The specified site does not exist.



CAUSE
This issue may occur if one of the following conditions is true:
 * The computer that is running Exchange 2000 Conferencing Server has been moved to a different Microsoft Windows site.
 * The name of the Windows site has been changed.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Remove Exchange 2000 Conferencing Server, and then reinstall it in a different site
 Remove Exchange 2000 Conferencing Server.  Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs. In the list of installed programs, click Microsoft Exchange 2000 Conferencing Server, and then click Change. Click Next, click Remove, click Next, and then click Remove. Click Finish when the removal of the program is completed.

Note If the program is still listed in the Add/Remove Programs dialog box, press F5 to update the display. Restart the computer.</li></ol> </li> Install Exchange Conferencing Server into the Windows site that you want. <ol style="list-style-type: lower-alpha;"> Insert the Exchange 2000 Conferencing Server CD into your CD drive.</li> On the Welcome to the Installation Wizard for Microsoft Exchange 2000 Conferencing Server page, click Next.</li> On the License Agreement page, read the license agreement. If you agree to the terms, click I accept the terms of the license agreement, and then click Next.</li> On the Product Identification page, type the 25-digit CD key that is located on a sticker on the back of the product CD, and then click Next.</li> On the Setup Type page, click Custom, and then click Next.</li> On the Custom Setup page, click the icon of each component, and then select your installation preferences.</li> Click Change if you want to change the installation location.

Note For information about available drives and about their corresponding disk space, click Space.</li> On the Administrative Group page, click Next to install to this administrative group. Or, select another administrative group from the list, and then click Next.

Note The administrative group is selected for you if Conference Management Service is already installed on the site, or if there is only one administrative group in your Exchange organization. When Conference Management Service is installed in an administrative group, subsequent instances of Conference Management Service are installed in the same administrative group.</li> On the Ready to Install the Program page, click Install.</li> Restart the computer.</li></ol> </li></ol>

Method 2: Change the value of the msExchConference property and of the msExchControllingZone property in the Active Directory schema
<ol> Log on to a computer in the domain that has the Windows Support Tools installed.

For additional information about how to install Microsoft Windows 2000 Support Tools, click the following article number to view the article in the Microsoft Knowledge Base:

301423 How to install the Windows 2000 Support Tools to a Windows 2000 Server-based computer

</li> Click Start, click Run, type adsiedit.msc, and then press ENTER. By default, the Active Directory Service Interfaces (ADSI) Edit utility connects to the directory of the domain where you are currently logged on.</li> In the console tree, expand Configuration Container, expand CN=Configuration, expand CN=Services, expand CN=Microsoft Exchange, expand CN= , expand CN=Administrative Groups, expand CN= , expand CN=Servers, expand CN= , and then click CN= Exchange Conferencing.</li> Right-click CN= Exchange Conferencing, and then click Properties.</li> In Select a property to view, click msExchConferenceZone.

In the Value(s) box, you will see a text string that is similar to the following:

CN= ,CN=Sites;CN=Configuration;DC= ;DC=

Important Do not follow the next step (step 6) if the words &quot;not set&quot; are displayed in the Value(s) box. If the value is not set, quit the ADSI Edit tool, and then follow the steps in method 1.</li> <li>In the Edit Attribute box, type the text that is displayed in the Value(s) box, but replace   with the name of your new site.

For example, suppose the initial text in the Value(s) box were the following:

CN= ,CN=Sites,CN=Configuration,DC= ,DC=

You would type the following text in the Edit Attribute box:

CN= ,CN=Sites,CN=Configuration,DC=Y ,DC=

</li> <li>Click Set, and then click OK.</li> <li>Expand Domain NC [ ], expand Microsoft Exchange System Objects, and then click Conferencing.</li> <li>Right-click Conferencing, and then click Properties.</li> <li>In Select a property to view, click msExchControllingZone.

In the Value(s) box, you will see a text string that is similar to the following:

CN= ,CN=Sites,CN=Configuration,DC= ,

Important Do not follow the next step (step 11) if the words &quot;not set&quot; are displayed in the Value(s) box. If the value is not set, quit the ADSI Edit tool, and then follow the steps in method 1.</li> <li>In the Edit Attribute box, type the text that is displayed in the Value(s) box, but replace  with the name of your new site.

For example, suppose that the initial text in the Value(s) box were the following:

CN= ,CN=Sites;CN=Configuration;DC= ;DC=

You would type the following in the Edit Attribute box:

CN= ,CN=Sites,CN=Configuration,DC= ,DC=

</li> <li>Click Set, and then click OK.</li> <li>Restart the computer.</li></ol>

Keywords: kbtshoot kbprb KB887354

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.