Microsoft KB Archive/83544

{|
 * width="100%"|

Unable to Set Up Printer in Control Panel

 * }

Q83544

-

The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11

-

SYMPTOMS
When you try to add additional printers to Windows, you receive the following message:

The information file is damaged or not in the system directory. Copy the control.inf file from disk #1 ...

RESOLUTION
 Delete all *.INF (information) files from the Windows directory. NOTE: Do not delete any *.INF files from the Windows SYSTEM subdirectory.

This error occurs if the *.INF files were placed in the Windows directory erroneously. This could occur due to user error, or third- party installation programs.  Re-creating the WIN.INI file may also help correct this error. For more information about rebuilding the WIN.INI file, query on the following words in the Microsoft Knowledge Base: "create and win.ini and without and third-party"  Open the SYSTEM.INI file in a text editor (such as Windows Notepad) and add a semicolon preceding the Device=SYMEVNT.386 line to disable it: ;Device=SYMEVNT.386  ;Added By NU8 Restart Windows to make this change take effect. Disabling this statement does not allow Norton Utilities to run properly while in Windows.

NOTE: SYMEVNT.386 is a device driver provided with Norton Utilities and Norton AntiVirus. Symantec has released a new version of this file that may correct this error. Download file NU8DRV.EXE from the Symantec bulletin board service (BBS). 

Additional query words: 3.10 inf

Keywords :

Issue type :

Technology : kbWin3xSearch kbWin310 kbWin311