Microsoft KB Archive/318892

= WINUP: Search for Updates Loops (Repeats) and Windows Update Fails =

PSS ID Number: 318892

Article Last Modified on 5/27/2003

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The information in this article applies to:

 Microsoft Windows Update, when used with:  the operating system: Microsoft Windows XP

 the operating system: Microsoft Windows 2000

 the operating system: Microsoft Windows Millennium Edition

 the operating system: Microsoft Windows 98</li></ul> </li></ul>

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This article was previously published under Q318892

<div class="notice_section">

This article was previously published under Q318892

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SYMPTOMS
When you try to visit the Windows Update Web site, one of the following problems may occur:
 * After the scan for updates is complete, the scan restarts continually.
 * After the scan for updates is complete and you select an item to download and install, the scan starts again from the beginning. This behavior may occur in a window that is inside another window.
 * The scan for updates does not complete.

When any of these problems occur, Microsoft Internet Explorer may stop responding. Furthermore, other Internet Explorer sessions may lock and cause data loss during data transfer.

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CAUSE
These problems may occur if either of the following conditions is true:
 * You have the Discuss feature turned on in Internet Explorer.
 * You have BrowserAid installed on your computer.

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RESOLUTION
You may be able to resolve this problem by turning off the Discuss feature in Internet Explorer. To do so, click View, point to Explorer Bar, and then click to turn off the Discuss checked command.

You may also be able to resolve this problem by temporarily removing BrowserAid. To do so, use Add or Remove Programs in Control Panel.

For more information about BrowserAid, visit the following BrowserAid Web site:

http://www.browseraid.com

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MORE INFORMATION
If you resolve this problem by turning off the Discuss feature, you can turn on the Discuss feature after all Windows Update actions are complete. However, you must turn off the Discuss feature each time you access the Windows Update site. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: repeats loops windows update looping

Keywords: kbprb KB318892

Technology: kbOSWin2000 kbOSWin98 kbOSWinME kbOSWinSearch kbOSWinXP kbOSWinXPSearch kbWinUpdate kbWinUpdateSearch

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