Microsoft KB Archive/234335

= SMS: Mouse Does Not Work During Remote Control Session When Client Is Using a Mouse Filter Driver =

Article ID: 234335

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q234335



SYMPTOMS
When you attempt to remotely control a Systems Management Server (SMS) 2.0 client that has a mouse filter driver installed and running, mouse functionality may not be present for the user who initiates the remote control session. When this occurs, the mouse pointer is in a fixed position and does not move.



CAUSE
This behavior is caused by a conflict between the drivers that control the SMS remote control functionality and the mouse filter driver.



WORKAROUND
To work around this behavior, disable or uninstall the mouse filter driver. For information about how to do so, please consult the mouse filter driver's documentation or manufacturer.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms

Keywords: kbbug kbhelpdesk kbprb KB234335

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