Microsoft KB Archive/281502

= IA-2 MSN Companion Starting Screen =

PSS ID Number: 281502

Article Last Modified on 10/30/2003

-

The information in this article applies to:


 * MSN Companion 1.0
 * MSN Companion 2.0

-



This article was previously published under Q281502



SYMPTOMS
During Start up, the system passes by the &quot;COMPAQ&quot; logo and halts at the MSN Starting screen or at a white screen. Unplugging and plugging the device back in does not clear the problem. The customer can reproduce this issue 100 percent of the time.



CAUSE
The device is permanently damaged and must be returned.



RESOLUTION
Instruct the customer to return the device to the point of purchase and exchange it for a new device.



MORE INFORMATION
Additional query words: kbimu

Keywords: kbprb KB281502

Technology: _IKkbbogus kbMSNCompanion kbMSNSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.