Microsoft KB Archive/873388

= The disk defragmentation process stops responding and Computer Management stops responding when you try to defragment an NTFS hard disk in Windows 2000 =

Article ID: 873388

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to defragment a hard disk by using Computer Management in Microsoft Windows 2000, and the hard disk is formatted with the NTFS file system, you may experience the following symptoms:
 * The disk defragmentation process stops responding.
 * When you try to quit Computer Management, Computer Management stops responding.



CAUSE
This problem may occur if you have the hotfix that is described in the following Microsoft Knowledge Base (KB) article installed on your computer:

818888 &quot;Access Violation (0xC0000005)&quot; error message occurs when you quit Disk Defragmenter

This problem occurs because a member variable that is added by the 818888 hotfix is not initialized correctly. In this scenario, this member variable might contain data that is not valid. Therefore, an access violation error may occur when you close Computer Management.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must have Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) installed on your computer. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name --  16-Jul-2004  09:23  5.0.2195.6960  108,816  Dfrgui.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB873388

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