Microsoft KB Archive/289979

= OL2002: Outlook Stops Responding When You Print Windows ME or Windows 98 SE to HP4Si or HP8100DN Printers =

Article ID: 289979

Article Last Modified on 7/27/2006

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APPLIES TO

 Microsoft Outlook 2002 Standard Edition, when used with:  Microsoft Windows 98 Standard Edition

 Microsoft Windows Millennium Edition 

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This article was previously published under Q289979



SYMPTOMS
When you use the Thai version of Microsoft Windows 98 SE or the Thai version of Microsoft Windows Millennium (Me) to print to certain Hewlett-Packard (HP) printers and you use Print Preview, Outlook 2002 stops responding and leaves part of the print style dialog visible.



WORKAROUND
To work around this problem, print directly from the File menu.

If your system appears to have stopped responding (locked or hung), click the Outlook icon on the task bar to take the focus away from the printing message, and then click the message icon on the task bar to bring the focus back to the message. You can either close or print the message.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

This problem can occur when you have mixed languages in the message, such as Thai or Arabic, followed by underlined English-language text and when you print with HP 4si or HP 8100 DN printers.

If you change the focus to the main Outlook program window and then back to the message, you can control the program again.

Additional query words: crash hang

Keywords: kbbug kbpending KB289979

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