Microsoft KB Archive/836939

= You receive a &quot;Network problems are preventing connection to the Windows Update servers&quot; error message when you try to install updates =

PSS ID Number: 836939

Article Last Modified on 3/31/2004

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The information in this article applies to:

 Microsoft Windows Update, when used with:  Microsoft Windows 2000 Professional

 Microsoft Windows 2000 Advanced Server

 Microsoft Windows 2000 Server

 Microsoft Windows 98 Second Edition</li></ul>

 Microsoft Windows Millennium Edition</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you try to install updates from the Microsoft Windows Update Web site, you may receive the following error message:

Network problems are preventing connection to the Windows Update servers.

The Windows Update.log file may contain the following error messages:

Error 0x80072EFF

Error 0x80190193

<div class="cause_section">

CAUSE
This issue occurs if the server is busy.

<div class="workaround_section">

WORKAROUND
To work around this issue, try to install the updates from the Windows Update Web site later.

<div class="moreinformation_section">

MORE INFORMATION
If this issue occurs consistently, you may be able to resolve the issue by installing the latest version of Microsoft Windows Script. For information about how to download the appropriate version of Windows Script 5.6 for your operating system, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

Keywords: kbprb KB836939

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWin98SE kbWin98SEsearch kbWinAdvServSearch kbWinME kbWinMEsearch kbWinUpdate kbWinUpdateSearch

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