Microsoft KB Archive/836165

= The formatting operation is unsuccessful when you try to format a DVD-RAM disc as FAT32 after you use InCD 4 =

Article ID: 836165

Article Last Modified on 5/17/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems

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SYMPTOMS
After you use the InCD 4 program from Ahead Software to delete the contents of a DVD-RAM disc, and then you try to format the disc as FAT32 in Microsoft Windows XP, the formatting operation may be unsuccessful. Additionally, you may receive the following error message:

Windows was unable to complete the format.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP   Date         Time   Version             Size   File name ---  05-Apr-2004  10:42  5.1.2600.1513      47,616  Cdrom.sys 05-Apr-2004 11:35  5.1.2600.1513      46,976  Classpnp.sys Windows XP 64-Bit Edition   Date         Time   Version             Size   File name --  05-Apr-2004  10:41  5.1.2600.1513     165,888  Cdrom.sys           IA-64 05-Apr-2004 10:42  5.1.2600.1513     151,168  Classpnp.sys        IA-64



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: erase

Keywords: kberrmsg kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB836165

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