Microsoft KB Archive/121733

= PC Ext: Err: [012] This Corrupt Message Cannot Be Delivered... =

Article ID: 121733

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail for PC Networks 3.2

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This article was previously published under Q121733



SYMPTOMS
The External Mail program (EXTERNAL.EXE) may generate the following entry in the SYSTEM.LOG files of a destination postoffice:

[012] This corrupt message cannot be delivered. Contact your administrator.

The originator of the message may receive a similar message that also includes the returned mail item. The returned message shows no apparent corruption.



CAUSE
This error can occur when multiple recipients are specified for one postoffice and one of the recipients experiences a delivery problem. As the External Mail program tries to create the SYSTEM.LOG report, memory can be corrupted. This memory corruption can cause the External Mail program to stop responding (hang), or to produce a SYS3175 message in the OS/2 environment or a general protection error in the NT environment.

When you restart the External Mail program, the [012] error message may be generated during the External Mail program's "Delivering new mail" cycle. The 012 message is not generated consistently and seems to depend on the combination of messages with which External is working.

This problem does not occur for mail sent from user to user within one postoffice.



STATUS
Microsoft has confirmed this to be a problem in version 3.2.9 of the External Mail program. This problem was corrected in version 3.2.12 of EXTERNAL.EXE. If you do not have version 3.2.12 (or later), you can download EXTUPD.EXE, a self-extracting file, on the following services:
 * Microsoft's World Wide Web Site on the Internet

On the www.microsoft.com home page, click the Support icon.

Click Knowledge Base, and select the product.

Enter kbfile EXTUPD.EXE, and click GO!

Open the article, and click the button to download the file.
 * Internet (anonymous FTP)

ftp ftp.microsoft.com

Change to the Softlib/Mslfiles folder.

Get EXTUPD.EXE
 * The Microsoft Network

On the Edit menu, click Go To, and then click Other Location. Type mssupport.

Double-click the MS Software Library icon.

Find the appropriate product area. Locate and Download EXTUPD.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20

Keywords: KB121733

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