Microsoft KB Archive/925791

= Systems Management Server 2003 client computers cannot communicate with a management point when the computer name contains an underscore character =

Article ID: 925791

Article Last Modified on 4/10/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
Consider the following scenario:
 * You successfully install a Microsoft Systems Management Server (SMS) 2003 management point.
 * The computer name contains an underscore character (_).

In this scenario, SMS client computers cannot communicate with the SMS management point.



CAUSE
This problem occurs because the SignedSerialedKey registry value and the TrustedRootKey registry value on the SMS management point contain no information.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have SMS 2003 Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: MP Advanced Legacy

Keywords: kbfix kbqfe kbhotfixserver kbexpertiseinter kbsms2003spfix KB925791

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