Microsoft KB Archive/896719

= You receive a &quot;Microsoft Office Visio Viewer couldn't load the url address or the file&quot; error message when you try to open a Visio 2007 or Visio 2003 drawing in Visio Viewer 2003 =

Article ID: 896719

Article Last Modified on 11/10/2006

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APPLIES TO


 * Microsoft Office Visio Professional 2007
 * Microsoft Office Visio Standard 2007
 * Microsoft Office Visio Professional 2003
 * Microsoft Office Visio Standard 2003

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SYMPTOMS
When you try to open a Microsoft Office Visio 2007 or Microsoft Office Visio 2003 drawing from a Microsoft Windows SharePoint Services document library or from a Microsoft Office SharePoint Portal Server document library, the drawing does not open in Microsoft Office Visio Viewer 2003. Additionally, you receive the following error message:

Microsoft Office Visio Viewer couldn't load the url address or the file.



CAUSE
This issue may occur if the Visio drawing has a file name that contains an accented character. For example, the file name may include an accented character that is similar to any one of the following:

à, á, â, ã, ä, å



WORKAROUND
To work around this issue, switch to Explorer view in the document library. Then, open the Visio drawing. To view a document library in Explorer view, click the document library on the Quick Launch bar, and then click Explorer View under Select a View.

Note To avoid this issue, do not use accented characters in file names.



MORE INFORMATION
For more information about Visio Viewer 2003, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=3FB3BD5C-FED1-46CF-BD53-DA23635AB2DF

Additional query words: vso2007 visioviewer2003 visioviewer2k3 vsoviewer2003 vsoviewer2k3

Keywords: kbopenfile kbtshoot kbprb KB896719

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