Microsoft KB Archive/321658

= OAER: Office XP Program Stops Responding and Generates an Error Signature That References Blnmgrps.dll =

Article ID: 321658

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q321658



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by our users, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE
This article describes a problem in which an Office XP program unexpectedly quits (crashes) with the following error signature: App Name        App Version    Module Name      Module Version    Offset --        Blnmgrps.dll             00002988 where:
 * is Msaccess.exe, Excel.exe, Frontpg.exe, Powerpnt.exe, Mspub.exe, or Winword.exe.
 * is a number that is greater than 10.0.2627.1.
 * is either 9.0.0.2601 or 9.0.0.3420.

Additionally, other offsets are possible.



SYMPTOMS
When you use one of the Microsoft Office XP products that are listed at the beginning of this article, you may receive the following error message:

Microsoft  has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

Where:
 * is the Microsoft Office program that you are using.

When you view the data in the error report, the report contains an error signature that is similar to the error signature that is listed at the beginning of this article.



CAUSE
This problem may occur if both of the following conditions exist:
 * Office XP and Microsoft Office 2000 are installed on the computer.
 * An incorrect version of the Blnmgrps.dll file is used by Office XP.

This problem may occur if the Blnmgrps.dll file is not updated to the latest version when Office XP is installed on the computer on which Office 2000 is also installed.



RESOLUTION
To resolve this problem, run Detect and Repair to repair your installation of Office XP. This procedure updates the Blnmgrps.dll file to the correct version. To do this, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Click Start, and then click Control Panel.
 * 2) Click Add or Remove Programs.
 * 3) In the list of installed programs, click Microsoft Office XP, and then click Change.
 * 4) Click Repair Office - Restore your Microsoft Office XP installation to its original state, and then click Next.
 * 5) Click Detect and Repair errors in my Office installation, and then click Install.
 * 6) Click OK when you receive the message that Setup successfully repaired your Office installation.
 * 7) Click Close.



MORE INFORMATION
For additional information about the Detect and Repair maintenance mode option in Office XP, click the article number below to view the article in the Microsoft Knowledge Base:

298027 OFFXP: Differences Between Repair and Reinstall

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Keywords: kbbug kbpending KB321658

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