Microsoft KB Archive/931408

= A 2007 Office program may stop responding when you try to print a document =

Article ID: 931408

Article Last Modified on 11/21/2007

-

APPLIES TO

 Microsoft Office Access 2007 Microsoft Office Excel 2007 Microsoft Office Publisher 2007 Microsoft Office Visio Professional 2007 Microsoft Office Word 2007 Microsoft Office InfoPath 2007 Microsoft Office Outlook 2007 Microsoft Office PowerPoint 2007, when used with: <ul> Windows Vista Enterprise 64-bit edition</li></ul>

<ul> Windows Vista Home Basic 64-bit edition</li></ul>

<ul> Windows Vista Home Premium 64-bit edition</li></ul>

<ul> Windows Vista Ultimate 64-bit edition</li></ul>

<ul> Windows Vista Business</li></ul>

<ul> Windows Vista Business 64-bit edition</li></ul>

<ul> Windows Vista Enterprise</li></ul>

<ul> Windows Vista Home Basic</li></ul>

<ul> Windows Vista Home Premium</li></ul>

<ul> Windows Vista Starter</li></ul>

<ul> Windows Vista Ultimate</li></ul> </li></ul>

-

<div class="symptoms_section">

SYMPTOMS
A 2007 Microsoft Office program may stop responding when you try to complete specific tasks. For example, the program may stop responding when you try to complete one of the following tasks:
 * Print a document
 * Preview the page breaks in a document
 * Calculate page breaks inside Normal view

Additionally, you may receive an error message that resembles the following when you try to start an Office program:

Word failed to start correctly last time.

<div class="cause_section">

CAUSE
This problem may occur if the following conditions are true:
 * You are running the 2007 Office program on a Windows Vista-based computer.
 * A printer device from Dell Inc. is configured as the default printer on the computer, and the printer driver is out of date.
 * You perform a task that causes the 2007 Office program to poll the printer driver.

<div class="resolution_section">

RESOLUTION
To resolve this problem, contact Dell Inc., or visit the following Dell Web site to obtain a new printer driver for Windows Vista:

http://support.dell.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Dell Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

<div class="workaround_section">

WORKAROUND
To work around this problem, use one of the following two methods:

Change the default printer
If more than one printer is connected to your computer, change the default printer to a printer that does not cause this problem. To do this, follow these steps:
 * 1) Click Startvistastartbutton.jpg], type Control printers in the Start Search box, and then click Control Printers in the Programs list.
 * 2) Right-click the printer that you want to use, and then click Set as Default Printer. A check mark on the printer icon indicates that the printer is the default printer.

Uninstall the out-of-date printer drivers

 * 1) Click Startvistastartbutton.jpg], type Control printers in the Start Search box, and then click Control Printers in the Programs list.
 * 2) Right-click the printer that you want to remove, and then click Delete. If you cannot delete the printer, right-click it again, click Run as administrator, and then click Delete. securityshield.jpg] If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Note You cannot remove a printer if items are in the print queue. If items are in the print queue, cancel all print jobs, and then try to remove the printer again.

<div class="moreinformation_section">

MORE INFORMATION
For more information about Windows Vista drivers that are available for your Dell printer, visit the following Dell Web site:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=314972&l=en&s=gen

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: WD2007 Word2007 EX2007 Excel2007 PPT2007 winvista crashes

Keywords: kbtshoot kbprint kbprb kbprinters kbexpertisebeginner KB931408

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.