Microsoft KB Archive/916961

= FIX: You experience slow performance when you try to print or when you view printer properties in Windows Server 2003 SP1 =

Article ID: 916961

Article Last Modified on 10/11/2007

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APPLIES TO

 Microsoft Windows Server 2003 SP1, when used with:  Microsoft Windows Server 2003, Enterprise Edition

 Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition

 Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)</li></ul>

 Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems</li></ul>

 Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems</li></ul>

 Microsoft Windows Server 2003, Datacenter x64 Edition</li></ul>

 Microsoft Windows Server 2003, Enterprise x64 Edition</li></ul>

 Microsoft Windows Server 2003, Standard x64 Edition</li></ul> </li></ul>

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SYMPTOMS
You experience slow performance when you try to print or when you view printer properties. This problem occurs when you have Microsoft Windows Server 2003 Service Pack 1 (SP1) installed on a cluster node that acts as a printer server.

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CAUSE
This problem occurs because the driver upgrade process is running. When a failover occurs from one node to another, this upgrade process starts on the target node and causes slow performance. You can verify that the upgrade process is running by checking Windows Task Manager for a Rundll32.exe process.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x64-based versions
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB916961

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