Microsoft KB Archive/222359

= OL2000: (CW) Outlook Stops Responding After Opening Word RTF E-mail Message =

Article ID: 222359

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q222359



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you receive a Rich Text formatted message created with Microsoft Word as the e-mail editor, your system may stop responding, or system response may be slow until you force Outlook.exe to shut down in the Task Manager.



CAUSE
This problem occurs with messages that contain an OCX control embedded inside a table, under the following conditions:
 * You are using Outlook in Corporate or Workgroup (CW) configuration.
 * You copy an HTML page that contains a table with an embedded OCX control.
 * You create a new Rich Text formatted message using Word as your e-mail editor.
 * You paste the HTML page into the new message.
 * You send the message and the recipient opens the message.



RESOLUTION
To avoid this problem, use HTML as your e-mail format when pasting HTML pages into new Word e-mail messages.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug kbnofix KB222359

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