Microsoft KB Archive/298662

= TV Photo Viewer: Error Message: The File Format Is Unsupported by This Application, or the Picture File May Be Corrupted =

Article ID: 298662

Article Last Modified on 5/16/2002

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APPLIES TO


 * Microsoft TV Photo Viewer

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This article was previously published under Q298662



SYMPTOMS
When you attempt to add a picture to an album in Microsoft TV Photo Viewer, you may receive the following error message:

The File Format is unsupported by this application, or the picture file may be corrupted.



CAUSE
This behavior can occur if both of the following conditions are true:
 * The file was created in Microsoft PhotoDraw 2000 version 2.

-and-
 * The file has an extension of .mix.



RESOLUTION
To work around this issue, resave the image to a different file format in PhotoDraw 2000.



MORE INFORMATION
The MIX format in PhotoDraw 2000 version 2 is not compatible with TV Photo Viewer. The following file formats are compatible with TV Photo Viewer:

JPEG

GIF

BMP

TIF

Keywords: kberrmsg kbprb KB298662

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