Microsoft KB Archive/940878

= After you install Forefront Security for SharePoint, and then you change the antivirus settings on the Windows SharePoint Services 3.0 Antivirus page, the SharePoint site stops responding =

Article ID: 940878

Article Last Modified on 9/5/2007

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APPLIES TO


 * Microsoft Forefront Security for SharePoint

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SYMPTOMS
You install Microsoft Forefront Security for SharePoint on a computer that is running Microsoft Windows SharePoint Services 3.0 or Microsoft Office SharePoint Server 2007. After you do this, you change the antivirus settings on the Windows SharePoint Services 3.0 Antivirus page. However, when you change these settings, the SharePoint site stops responding.

Additionally, an error message that resembles the following is logged in the Forefront Security ProgramLog.txt file:

Mon Dec 04 17:31:03 2006 ( 868- 2540), &quot;ERROR: Failed to load EventStrings-en_us.dll

Mon Dec 04 17:31:03 2006 ( 868- 2540), &quot;ERROR: The system cannot find the file specified. The following information is part of the event; eicar.zip&quot;

Mon Dec 04 17:31:53 2006 ( 868- 2540), &quot;ERROR: Scan/Clean document Email-Worm.VBS.KakWorm failed (0xC0000005)&quot;

Mon Dec 04 17:31:53 2006 ( 2752- 2760), &quot;ERROR: SharePoint Realtime scan exceeded the allowed scan time limit.&quot;



RESOLUTION
To resolve this problem, install Forefront Security for SharePoint Service Pack 1 (SP1).



WORKAROUND
To work around this problem, restart the following services on the computer that is running Windows SharePoint Services or Office SharePoint Server:
 * World Wide Web Publishing Service
 * Windows SharePoint Services Timer
 * FSCController

To do this, follow these steps:
 * 1) Click Start, point to Administrative Tools, and then click Services.
 * 2) In the Services Microsoft Management Console (MMC) snap-in, locate and then right-click World Wide Web Publishing Service.
 * 3) Click Restart.
 * 4) Right-click Windows SharePoint Services Timer, and then click Restart.
 * 5) Right-click FSCController, and then click Restart.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertiseinter kbtshoot kbprb KB940878

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