Microsoft KB Archive/231917

= WINUP: Blank Page Appears When You Use Windows Update =

PSS ID Number: 231917

Article Last Modified on 6/6/2003

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The information in this article applies to:


 * Microsoft Windows Update, when used with:
 * Microsoft Internet Explorer 6.0, when used with:
 * the operating system: Microsoft Windows NT 4.0

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This article was previously published under Q231917



SYMPTOMS
When you try to access the Windows Update Site, a blank page may appear without any text or graphics. Additionally, you may receive the following error message in your Internet Explorer status bar:

Done, but with errors on page



CAUSE
This behavior may occur if the Visual Basic Scripting Support (VBScript) component did not install properly on Internet Explorer or became corrupted after it successfully installed.



RESOLUTION
To resolve this behavior, reinstall Visual Basic Script Support for you current version of Windows. You can install a new Visual Basic Script Support as part of the Windows Script 5.6 update. To install the Windows Script 5.6 update for Windows 98, Windows Millennium Edition, and Windows NT 4.0, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=0A8A18F6-249C-4A72-BFCF-FC6AF26DC390&displaylang=en

Additional query words: winup blank page vbscript

Keywords: kbprb kbwindowsupdate KB231917

Technology: kbIE600 kbIE600Search kbIEsearch kbOSWinNT400 kbOSWinNTSearch kbOSWinSearch kbWinUpdate kbWinUpdateSearch

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