Microsoft KB Archive/244485

= PC WIN: Outlook 98 Uses the MS Mail Postoffice Setting for HOP COUNT =

Article ID: 244485

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition
 * Microsoft Exchange Client 5.5

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This article was previously published under Q244485



SYMPTOMS
Outlook 98 build 8.5.5104.6 reads the Master.glb file of the Microsoft Mail postoffice and sets the HOP COUNT parameter in messages sent from the client. This HOP COUNT parameter can cause problems in large networks where messages travel through several postoffices to reach their destination.



CAUSE
If HOP COUNT is set to 3, for example, and must pass through four or more servers before being delivered, the message generates a non-delivery report (NDR) before ever reaching the destination.



WORKAROUND
To work around this behavior, set the HOP COUNT on the Microsoft Mail postoffice to a number large enough to allow delivery in your organization. By default, this number is 10.

This only affects Outlook users. The Windows Microsoft Mail client 3.5 or the MS-DOS client do not use this HOP COUNT parameter set on the postoffice.

Keywords: kbprb KB244485

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