Microsoft KB Archive/236353

= PhD: Errors When Using the Touch Effect =

Article ID: 236353

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft PhotoDraw 2000 Standard Edition

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This article was previously published under Q236353



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you use the touch effect in Microsoft PhotoDraw 2000, you may receive one of the following error messages:

Photodrw caused a general protection fault in module Gdi.exe.

Photodrw caused a general protection fault in module M2gfx.drv.



CAUSE
This behavior can occur if following conditions are true:
 * A Leadtek WinFast 3D S800 video adapter is installed in your computer.
 * The following Chromatic MPACT video software is installed on your computer:
 * Mpact Resource Monitor
 * Mpact Mediaware Properties Taskbar Icon



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this issue, use Registry Editor to delete the Rmmon value from the following registry key

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\RunServices

and the Mmpti value from the following registry key

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\Run



MORE INFORMATION
This issue has been reported with version 4.10.01.3075 of the MPACT video software listed in the "Cause" section of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 photo draw display off2k

Keywords: kbenv kbprb kb3rdparty KB236353

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