Microsoft KB Archive/327984

= Your Profile Is Not Unloaded If You Change Printer Settings and Then Log Off =

Article ID: 327984

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q327984



SYMPTOMS
If you change printer settings and then log off, your profile may not be unloaded. When this problem occurs, the following error message is recorded in the Userenv log:

USERENV(c0.bc) 07:57:11:396 MyRegUnLoadKey: Hive unload for S-1-5-21-1202660629-1935655697-1957994488-1000 failed due to open registry key.

Windows will try unloading the registry hive once a second for the next 60 seconds (max).

USERENV(c0.bc) 07:58:12:443 MyRegUnLoadKey: Windows was not able to unload the registry hive.

USERENV(c0.bc) 07:58:12:463 MyRegUnLoadKey: Failed to unmount hive 5

USERENV(c0.bc) 07:58:12:483 MyRegUnloadKey: Mutex released. Returning 0

USERENV(c0.bc) 07:58:12:503 UnloadUserProfile: Didn't unload user profile err = 5



CAUSE
This problem is caused by a handle leak in Shlwapi32.dll.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 26-Aug-2002 18:02  5.0.2195.6030  250,640  Localspl.dll 26-Aug-2002 18:02  5.0.2195.6023  381,712  Printui.dll 26-Aug-2002 18:02  5.0.2195.6030   79,632  Spoolss.dll 26-Aug-2002 18:02  5.0.2195.6032  114,448  Winspool.drv 26-Aug-2002 18:02  5.0.2195.5996   54,544  Wlnotify.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbprint kbqfe kbwin2ksp4fix kbhotfixserver KB327984

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