Microsoft KB Archive/243008

= IIS 5.0 does not start if client for Microsoft Networks is uninstalled =

Article ID: 243008

Article Last Modified on 11/21/2006

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APPLIES TO


 * Microsoft Internet Information Services 5.0

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This article was previously published under Q243008



We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx



SYMPTOMS
After you remove the Client for Microsoft Networks, the following services will not start: the World Web Publishing Service, the FTP Publishing Service, the Simple Mail Transfer Protocol (SMTP) Service, and the Network News Transfer Protocol (NNTP) Service.

When you attempt to start these services from the Services Microsoft Management Console (MMC) snap-in, the following error message appears:

Could not start the  service on the Local Computer.

Error:1747 The Authentication service is unknown.

When you try to start these services from the IIS MMC snap-in, the following error message appears:

The Service did not respond to the Start or Control request in a timely fashion.



CAUSE
The IIS 5.0 services rely upon the RPC (remote call procedure) Locator service. When the Client for Microsoft Networks is uninstalled, the RPC Locator Service is also uninstalled.



WORKAROUND
If Client for Microsoft Networks is no longer needed or desired, simply disable it. To do so follow these steps:
 * 1) Right-click My Network Places and click Properties.
 * 2) Right-click Local Area Connection and click Properties.
 * 3) Clear the Client for Microsoft Networks check box.
 * 4) Click OK.

The Client for Microsoft Networks is now disabled. IIS 5.0 will run properly in this configuration.

Additional query words: iis

Keywords: kbprb kbpending KB243008

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