Microsoft KB Archive/218738

= Unable to Play a DVD Using MediaMatics' DVD Express Program =

Article ID: 218738

Article Last Modified on 10/2/2003

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APPLIES TO


 * Microsoft Internet Explorer 4.01 Service Pack 2

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This article was previously published under Q218738



SYMPTOMS
When you try to play a DVD from Live-Entertainment using MediaMatics' DVD Express program, DVD Express may display a black screen.



CAUSE
This problem can occur because of a problem with the Qdvd.dll file in Microsoft Windows 98.



RESOLUTION
To resolve this problem, install Microsoft Windows Media Player version 6.1 or later, or upgrade to Internet Explorer version 5 or later. To obtain and install either of these programs, please view the following Microsoft Web site, and then follow the instructions on the screen:

http://windowsupdate.microsoft.com



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 98

Keywords: kbui kbprb kb3rdparty KB218738

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