Microsoft KB Archive/832455

= FIX: You receive an &quot;HTTP 404&quot; error message when you create an alert for a document library in the Japanese version of SharePoint Portal Server 2003 =

Article ID: 832455

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

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SYMPTOMS
In the Japanese version of Microsoft Office SharePoint Portal Server 2003, you may receive an error message after you do the following:
 * 1) You click a document library in a subarea of your portal site.
 * 2) You click Alert me in the Actions area.
 * 3) You configure an alert to notify you when content in the document library changes.

The error message that you receive is the following:

HTTP 404

Although you receive this error message after you click OK on the Add List Alert page, alerts are delivered as expected when content in the document library in that subarea changes.



CAUSE
This problem may occur if both the following conditions are true:
 * You use the Japanese version of Microsoft Internet Explorer.
 * The name of the subarea contains certain double-byte character set (DBCS) characters.

In this situation, the parameter for the Alert me link may be encoded and decoded incorrectly. As a result, you experience the symptoms that are described in the &quot;Symptoms&quot; section of this article.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Microsoft SharePoint Portal Server 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Size     File name --- 13-Nov-2003 19:18  169,006  Schema.xml (SPSToc\Lists\Doclib) 13-Nov-2003 19:19  169,006  Schema.xml (SPSTopic\Lists\Doclib)

Note This hotfix requires Microsoft Office SharePoint Portal Server 2003.



WORKAROUND
To work around this problem, do not use the Japanese version of Internet Explorer to connect to the portal site. Instead, use the English version of Internet Explorer to connect to the portal site.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

This problem was first corrected in SharePoint Portal Server 2003 Service Pack 1.



MORE INFORMATION
For more information about how to manage alerts on the portal site, see the &quot;Managing Alerts&quot; topic in the &quot;Administration&quot; section of the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root directory of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/office/sharepoint/prodinfo/default.mspx

Additional query words: sps

Keywords: kberrmsg kbbug kbfix kbqfe kbnewfile kbshareptportalsvr2003sp1fix kbhotfixserver KB832455

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