Microsoft KB Archive/178270

= SSUP1 - Network Path Not Found Starting Manage Server =

Article ID: 178270

Article Last Modified on 11/7/2003

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0

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This article was previously published under Q178270



SYMPTOMS
When you start the Manage Server application from the Start Menu of Microsoft BackOffice Small Business Server, you may receive one of the following three errors:
 * SSUP1 - The network name cannot be found.
 * SSUP1 - An error has occurred while searching for a domain controller. This will prevent you from running administrative applications.
 * Console - You must be an administrator on the server computer to run the Server Console.

If the above error messages are encountered, Run User Manager for Domains, or Server Manager and see if they run correctly. In most cases, you will receive the following error message:

User Manager for Domains - The network path was not found. Do you want to select a different domain?



CAUSE
If Manage Server, User Manager for Domains, and Server Manager all fail with the earlier mentioned error messages, the problem is with the network configuration of the system.



RESOLUTION
To resolve this problem, perform one the following:  If only TCP/IP is installed, run Ipconfig.exe from an MS-DOS command prompt. If the IP address and subnet mask are all zero's, reconfigure TCP/IP through the Control Panel Network tool. Click the Protocols tab, and restore the default static IP address used by Small Business Server. The default IP address is 10.0.0.2 and the subnet mask is 255.255.255.0. If the default static IP address has been changed and the server is getting an IP address from a DHCP server, use the utility Ipconfig.exe from an MS-DOS command prompt. If the IP address is all zeros run IPCONFIG /RENEW. If the DHCP server cannot be contacted, the following error message will appear:

Windows NT IP Configuration

Error: Access Denied: Renewing adapter "xxxxxx"

Note: xxxxx is the network adapter.

Either configure the system for a static IP address or use normal troubleshooting methods for DHCP problems. Note that Small Business Server default configuration is for Static IP using 10.0.0.2. Verify in Event Viewer that there are not any errors relating to the network adapter. If the network adapter is failing to load, then the protocols will not load and the operation of mentioned applications will also fail. Normal Network Adapter troubleshooting will be required. Verify that the correct driver is being used and the resources of the adapter are not conflicting with other devices. If TCP/IP and the network adapter appear to be functioning correctly, install the NetBEUI protocol and restart the system. If the mentioned applications now work and the network card is not failing, there is some other configuration issue with TCP/IP that will require additional troubleshooting.  Also, it is important to note that if, during the installation of Small Business Server, a network adapter is not detected, the Microsoft Loopback Adapter will be installed. If the computer is to   function correctly on a network, a supported network adapter will have to be installed and the Loopback Adapter removed. The Loopback adapter will not prevent the proper operations of the mentioned applications. 

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MORE INFORMATION
169790 How to Troubleshoot Basic TCP/IP Problems in Windows NT 4.0

102908 How to Troubleshoot TCP/IP Connectivity with Windows NT

169289 DHCP (Dynamic Host Configuration Protocol) Basics

126690 Windows NT 4.0 Setup Troubleshooting Guide

Additional query words: SBS SAM CONSOLE smallbiz

Keywords: KB178270

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