Microsoft KB Archive/875573

= You cannot save an e-mail message as a file from Outlook Web Access in Exchange Server 2003 =

Article ID: 875573

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
When you open an e-mail message from your Microsoft Exchange Server 2003 mailbox by using Microsoft Outlook Web Access, you cannot save that e-mail message as a file.

You expect the e-mail message to contain a View As Web Page link that you can click so that you can view the HTML body of the message exactly as it was sent in Microsoft Internet Explorer.



CAUSE
This issue occurs if you open the e-mail message by using the Outlook Web Access Premium e-mail client program. The functionality to view an e-mail message as a Web page is not currently included in the Outlook Web Access Premium client program. The Outlook Web Access Basic e-mail client program does include a View As Web Page link in an opened e-mail message.



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support



WORKAROUND
To work around this behavior, use the Basic version of the Outlook Web Access client program. To do this, follow these steps:
 * 1) Click Start, click Run, type https:// . . /exchange, and then click OK.

In this URL,. . is the URL of your Exchange 2003 Outlook Web Access server.
 * 1) Type your alias in the Domain\alias box, type your password in the Password box, click to select the I want to use the Basic version of OWA (more info...) check box, and then click Log On.

When you open an e-mail message, a View As Web Page link appears in the upper-right area of the message body. To save the opened message as a file, follow these steps:  In the opened e-mail message, click the View As Web Page link. In the following message that appears, click OK:

You are about to open the message body as a web page that may contain unsafe content. Click OK to proceed, Cancel to return to the message.

 In the new Internet Explorer window that appears, click Save As on the File menu. Type a name for the message that you want to save, and then click Save.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

Keywords: kbqfe kbhotfixserver kbpending kbbug kbtshoot kbprb kbnofix KB875573

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