Microsoft KB Archive/147175

= "..Unable to view this file" if View Office Files in CC:Mail =

Article ID: 147175

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Office 95 Standard Edition
 * Microsoft Excel 95 Standard Edition
 * Microsoft PowerPoint 95 Standard Edition
 * Microsoft Word 95 Standard Edition

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This article was previously published under Q147175





SYMPTOMS
When you use the viewer in Lotus cc:Mail to view an Office 7.0 file that is attached to a mail message, you may receive the following message:

Whoops! Unable to view this file



CAUSE
This behavior may occur when you use the viewer in the Lotus cc:Mail client, version 2.21, to view a Microsoft Office file that is attached to a mail message on a computer running Windows 95.



RESOLUTION
To resolve this problem, switch to cc:Mail and associate the file with the appropriate Office program. To do this, use the following steps:


 * 1) Switch to cc:Mail and in the mail message, click the attached file.
 * 2) Click Attach, and click Run Apps.

The File Association dialog box appears.
 * 1) In the File Extension box, type the appropriate file extension. For example, if you have a Word document attached, type ".doc" (without the quotation marks) in the box.
 * 2) In the Path box, type the full path to the Office program, and click OK.
 * 3) To start the Office program that created the file, hold down the SHIFT key and double-click the attached file.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Keywords: KB147175

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