Microsoft KB Archive/898446

= You receive a &quot;Stop 0x000000CA&quot; error when you use two SCSI storage devices on a Windows Server 2003-based computer =

Article ID: 898446

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)

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SYMPTOMS
When you use two SCSI storage devices on a Microsoft Windows Server 2003-based computer, you receive the following error message:

Stop 0x000000CA

The message states that a fatal Plug and Play error has occurred. The computer may stop responding when you receive this error.



CAUSE
This problem occurs because both storage devices have the same Plug and Play ID.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 installed on your computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
Date        Time   Version            Size    File name -- 02-Jun-2005 01:12  5.2.3790.2457     104,960  Scsiport.sys 02-Jun-2005 00:50  5.2.3790.2457      83,456  Storport.sys

Windows Server 2003, x64-based versions
Date        Time   Version            Size    File name -- 02-Jun-2005 04:16  5.2.3790.2457     170,496  Scsiport.sys 02-Jun-2005 04:16  5.2.3790.2457     136,192  Storport.sys

Windows Server 2003, Itanium-based versions
Date        Time   Version            Size    File name -- 02-Jun-2005 04:16  5.2.3790.2457     317,440  Scsiport.sys 02-Jun-2005 04:16  5.2.3790.2457     278,528  Storport.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003sp1fix kbhotfixserver kbwinserv2003sp2fix KB898446

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