Microsoft KB Archive/237809

= Mute hot key does not function correctly =

Article ID: 237809

Article Last Modified on 10/12/2007

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APPLIES TO


 * Microsoft Comfort Curve Keyboard 2000
 * Microsoft Digital Media Pro Keyboard
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft IntelliType Pro 5.1
 * Microsoft IntelliType Pro 1.0
 * Microsoft IntelliType 1.1
 * Microsoft Internet Keyboard Pro
 * Microsoft MultiMedia Keyboard
 * Microsoft Natural Ergonomic Keyboard 4000
 * Microsoft Natural Keyboard Pro
 * Microsoft Natural MultiMedia Keyboard
 * Microsoft Outlook 2001 for Mac
 * Microsoft Optical Desktop Elite for Bluetooth
 * Microsoft Wireless Entertainment Desktop 7000
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop 3.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Desktop for Bluetooth
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Wireless Optical Desktop 3000

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This article was previously published under Q237809



SYMPTOMS
When you press the Mute media hot key on the Microsoft Keyboard, the command may be ignored even though the on-screen display message appears.

All the other media hot keys function as expected.



CAUSE
This behavior occurs if you connect your speakers or headphones to the audio output jack on your CD-ROM drive.



RESOLUTION
To prevent this issue from occurring, connect your speakers or headphones to the line-out jack on your sound card.

If you are cannot listen to audio compact discs when your speakers or headphones are connected to the line-out jack on your sound card, connect a patch cable between the audio output jack on your CD-ROM drive and the line-in jack on your sound card to work around this issue.



MORE INFORMATION
You are also cannot use the volume control on the taskbar to mute CD audio if your speakers or headphones are connected directly to the audio output jack on your CD-ROM drive.

Additional query words: 1.00 mnkpro music silent plug MNK Pro

Keywords: kbhardware kbprb kbsound KB237809

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