Microsoft KB Archive/822967

= Windows XP Setup Stops Responding During the &quot;Collecting Information&quot; Portion of Setup =

Article ID: 822967

Article Last Modified on 9/28/2004

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows Millennium Edition
 * Microsoft Windows 98 Second Edition

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SYMPTOMS
When you try to upgrade a computer running Microsoft Windows 98 Second Edition or Microsoft Windows Millennium Edition to Windows XP, Setup stops responding (hangs) during the &quot;Collecting Information&quot; or &quot;Analyzing your Computer&quot; portion of Setup.



CAUSE
This issue may occur if you have the Roxio Easy CD Creator program installed on the computer before you try to upgrade to Windows XP.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Quit Setup.
 * 2) Use the Add/Remove Programs tool in Control Panel to remove the Easy CD Creator program.
 * 3) Restart Windows XP Setup.



MORE INFORMATION
For additional support information for your Roxio product, visit the following Roxio Web site:

http://www.roxio.com/en/support/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB822967

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