Microsoft KB Archive/891966

= A corresponding activity is not created when you reply to an e-mail message in Microsoft CRM =

Article ID: 891966

Article Last Modified on 6/2/2006

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APPLIES TO


 * Microsoft CRM 1.2

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SYMPTOMS
When you reply to an e-mail message in Microsoft Business Solutions CRM (Microsoft CRM), a corresponding activity is not created in Microsoft CRM.



CAUSE
This problem occurs because you are replying to an e-mail address for a user who is a member of your domain, but that user is not set up as a user in Microsoft CRM.



RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2



Steps to reproduce the problem
 Log on to Microsoft CRM as @contoso.com.

Note The following steps assume that Microsoft CRM is installed in the contoso.com domain. Follow these steps to create a contact for another domain user who is not a Microsoft CRM user:  Click Create a New Contact. In the First Name box, type Pilar . In the Last Name box, type Ackerman . In the E-mail box, type pilar_ackerman@contoso.com .</li> On the File menu, click Save and Close.</li></ol> </li> Follow these steps to create an e-mail activity to the new contact: <ol style="list-style-type: lower-alpha;"> Click Create a New E-Mail.</li> Click the To box.</li> Select Contact in the Type list, and then click Go.</li> Select Pilar Ackerman, click Add the selected record, and then click OK.</li> Click the CC box.</li> Select Contact in the Type list, and then click Go.</li> Select a contact whose e-mail address is not in the contoso.com domain. Click Add the selected record, and then click OK.</li> Click Send.</li></ol> </li></ol>

Keywords: kbbug kbqfe kbmbsmigrate kbhotfixserver kbmbsemail KB891966

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