Microsoft KB Archive/327347

= XADM: Cannot Resolve New Mailbox Address =

PSS ID Number: 327347

Article Last Modified on 9/19/2003

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The information in this article applies to:


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server

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This article was previously published under Q327347



SYMPTOMS
You successfully create a new mailbox on your Microsoft Exchange 2000 Server, and then the Exchange 2000 Recipient Update Service updates the object. However, when you use the alias of the new mailbox to resolve the mailbox in Microsoft Outlook, Outlook cannot resolve the name, and you may receive the an error message that is similar to the following:

The name could not be resolved. The name could not be matched to a name in the address list.

Additionally, the mailbox does not appear when you look for it in the global address list.



CAUSE
This issue may be caused if you specify the incorrect Exchange 2000 Server in the domain Recipient Update Service settings, or if you specify no Exchange Server at all. An incorrect or missing domain Recipient Update Service server may prevent the showInAddressBook attribute from populating correctly for the new mailboxes. NOTE: The Recipient Update Service populates the showInAddressBook attribute for objects in Active Directory for which mail is turned on, including users, contacts, groups, and public-folders.



RESOLUTION
To resolve this issue, you must specify an Exchange 2000 Server for the domain Recipient Update Service. To do this, follow these steps:
 * 1) Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
 * 2) Double-click Recipients, and then click Recipient Update Services.
 * 3) In the right pane of the Exchange System Manager window, right-click Recipient Update Service (Enterprise Configuration), and then click Properties.
 * 4) Verify that a valid Exchange server name appears in the Exchange server box. If the server name does not appear, or if the one that appears is incorrect, click Browse. In the Select Exchange Server dialog box, click a valid Exchange server in the site, click OK, and then click OK again.
 * 5) In the right pane, right-click Recipient Update Service (Enterprise Configuration), and then click Rebuild.
 * 6) Click Yes to confirm the rebuild operation.
 * 7) Right-click Recipient Update Service (Enterprise Configuration), and then click Update Now.
 * 8) In the right pane of the Exchange System Manager window, right-click Recipient Update Service domain, where domain is the name of your domain, and then click Properties.
 * 9) Verify that a valid Exchange server name appears in the Exchange server box. If the server name does not appear, or if the name that appears is incorrect, click Browse. In the Select Exchange Server dialog box, click a valid Exchange server in the site, click OK, and then click OK again.
 * 10) Right-click Recipient Update Service domain, where domain is the name of your domain, and then click Rebuild. Click Yes to confirm the rebuild operation.
 * 11) Right-click Recipient Update Service domain, where domain is the name of your domain, and then click Update Now.
 * 12) Quit the Exchange System Manager.



MORE INFORMATION
For additional information about the Recipient Update Service, click the article number below to view the article in the Microsoft Knowledge Base:

251395 XADM: Summary of the Exchange 2000 Recipient Update Service

253828 XADM: How the Recipient Update Service Populates Address Lists

Keywords: kberrmsg kbprb KB327347

Technology: kbExchange2000EntServ kbExchange2000Search kbExchange2000Serv kbExchange2000ServSearch kbExchangeSearch

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