Microsoft KB Archive/830871

= &quot;OneNote could not load the e-mail envelope&quot; error message when you click E-mail in OneNote 2003 =

Article ID: 830871

Article Last Modified on 7/30/2004

-

APPLIES TO


 * Microsoft Office OneNote 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2003 with Business Contact Manager
 * Microsoft Office OneNote 2003 Service Pack 1

-





SYMPTOMS
When you click E-mail on the File menu or you click E-mail on the toolbar in Microsoft Office OneNote 2003, you may receive the following error message:

OneNote could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.



CAUSE
This problem occurs because you use Microsoft Office Outlook 2003 as your e-mail editor in Cached Exchange mode. If you have not used Outlook 2003 to connect to your e-mail server, there may not be sufficient information for OneNote 2003 to display the e-mail envelope. This problem may also occur if you run OneNote 2003 before you use Outlook 2003.



WORKAROUND
To work around this problem, try to start Outlook 2003 and verify that you have correctly connected to the server.

If this does not correct the problem, you may have to use the e-mail features in another Microsoft Office 2003 program before they work in OneNote 2003.

To do so, follow these steps:
 * 1) Start Microsoft Office Word 2003.
 * 2) On the File menu, point to Send-to, and then click Mail recipient.

If the e-mail feature does not work in Word 2003 there maybe an e-mail configuration problem in Outlook 2003 or with your e-mail profiles.



MORE INFORMATION
For additional information about how to troubleshoot Outlook 2003 and e-mail connections, click the following article number to view the article in the Microsoft Knowledge Base:

286040 How to troubleshoot your Internet e-mail configuration

Additional query words: ON11 ON2003 OL11 OL2003 BCM

Keywords: kberrmsg kbprb kbemail KB830871

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.