Microsoft KB Archive/318008

= Upgrade Stops Responding During Compatibility Check and You Receive an Error Message =

Article ID: 318008

Article Last Modified on 8/6/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318008



SYMPTOMS
If you try to upgrade your Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)-based computer to Windows XP, your computer stops responding during the compatibility check phase of installation. You may also receive the following error message on a blue screen:

An error has occurred. Press enter to return to Windows. Filename vserver (01)+00004d7d, error: 0e:0028:c1xxxxxx



RESOLUTION
To resolve this issue, use one of the following methods, as appropriate to your situation.

Upgrading from Windows Me

 * 1) Click Start, and then click Run.
 * 2) In the Open box, type msconfig, and then click OK.
 * 3) In the System Configuration Utility dialog box, click the General tab.
 * 4) On the General tab, click Selective startup.
 * 5) Click to clear the Load Static VxDs check box.
 * 6) Click OK.
 * 7) Restart your computer.
 * 8) Restart the Windows XP upgrade.

Upgrading from Windows 98

 * 1) In Windows Explorer, locate the  :\windows\system folder.
 * 2) Locate the Vserver.vxd file.
 * 3) Right-click Vserver.vxd, and then click Rename.
 * 4) Type Vserver.vxx, and then press ENTER.
 * 5) Restart your computer.
 * 6) Restart the Windows XP upgrade.

Keywords: kberrmsg kbprb KB318008

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