Microsoft KB Archive/283178

= XADM: Error Message: The Account Must Be Valid Before Continuing =

Article ID: 283178

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q283178



SYMPTOMS
When you run the Setup program for Exchange 2000 Server, and you join an existing Microsoft Exchange Server 5.5 site, you may receive the following error message:

The account must be valid before continuing

You receive the error message after you type the service account password, and then click Next



CAUSE
The Exchange 5.5 server that you specified during Setup has the service account in Active Directory format (username@domain) instead of the older Microsoft Windows NT format (domain\username). Setup does not succeed with the newer format in this case.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) In Control Panel, start the Services tool.
 * 2) Modify the startup account that is used by all the Exchange Server 5.5 services to the Windows NT format. That is, change   to.
 * 3) Restart all Exchange Server 5.5 services: In Windows 2000 Server, right-click System Attendant, and then click Restart.

Keywords: kbprb KB283178

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