Microsoft KB Archive/123477

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Errors Inserting Graphics After You Install Office From CD

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Q123477

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The information in this article applies to:


 * Microsoft Office for Windows, version 4.3-CD

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SYMPTOMS
After you install Microsoft Office version 4.3c-CD, you may not be able to insert a picture into a document using one of the Microsoft Office applications. When you insert a picture using one of the Microsoft Office applications, the following problems occur.

Microsoft Word
You receive the following error message

Word cannot start the graphics filter.

(C:\WINDOWS\MSAPPS\GRPHFLT\GIFIMP.FLT)

where the filename displayed in parentheses is the name of the graphics filter that is being used to read the picture file.

Note that if the Preview Picture check box is selected in the Picture dialog box, you also receive this error message when you select the picture from the File Name list.

Microsoft Excel
The Convert File dialog box appears. You do not receive an error message, but the picture is not inserted onto your document.

Note that if the Preview Picture check box is selected in the Picture dialog box, the Convert File dialog box also appears when you select a picture file from the File Name list.

Microsoft PowerPoint
You receive the following error message

Sorry, "C:\WINDOWS\MSAPPS\GRPHFLT\EPSIMP.FLT" is not a valid filter. You should reinstall it.

where C:\WINDOWS\MSAPPS\GRPHFLT\EPSIMP.FLT is the name and location of the graphics filter being used to read the picture file.

CAUSE
This behavior occurs because some of the graphic filters that are installed when you run the Microsoft Office Setup program are still compressed when they are copied to your computer.

The following graphic filters are still compressed after you install Microsoft Office

  C:\WINDOWS\MSAPPS\GRPHFLT\CGMIMP.FLT C:\WINDOWS\MSAPPS\GRPHFLT\DRWIMP.FLT C:\WINDOWS\MSAPPS\GRPHFLT\EPSIMP.FLT C:\WINDOWS\MSAPPS\GRPHFLT\GIFIMP.FLT C:\WINDOWS\MSAPPS\GRPHFLT\PCXIMP.FLT C:\WINDOWS\MSAPPS\GRPHFLT\PICTIMP.FLT C:\WINDOWS\MSAPPS\GRPHFLT\TIFFIMP.FLT C:\WINDOWS\MSAPPS\GRPHFLT\WPGEXP.FLT C:\WINDOWS\MSAPPS\GRPHFLT\WPGIMP.FLT

where c:\WINDOWS is the directory that contains Microsoft Windows.

WORKAROUND
To work around this problem, use either of the following methods.

Method 1: Use the Extract utility, EXTRACT.EXE, to manually extract the files from the Microsoft Office CAB files located in the SETUP.ADM directory on the Disk 1 CD. EXTRACT.EXE is located in the Disk1 subdirectory of the SETUP.ADM directory.

The graphic files are located in the following directories and CAB files:

         Filename                 Directory --

CGMIMP.FLT              SETUP.ADM\DISK27\MSOFF27.CAB DRWIMP.FLT              SETUP.ADM\DISK27\MSOFF27.CAB EPSIMP.FLT              SETUP.ADM\DISK27\MSOFF27.CAB GIFIMP.FLT              SETUP.ADM\DISK27\MSOFF27.CAB PCXIMP.FLT              SETUP.ADM\DISK27\MSOFF27.CAB PICTIMP.FLT             SETUP.ADM\DISK24\MSOFF24.CAB TIFFIMP.FLT             SETUP.ADM\DISK27\MSOFF27.CAB WPGEXP.FLT              SETUP.ADM\DISK20\MSOFF20.CAB WPGIMP.FLT (NOTE 1)     SETUP.ADM\DISK28\MSOFF28.CAB

To extract the files using this method, use the following steps:

 Copy EXTRACT.EXE to the root directory of your local hard drive, or to a directory that is located in the PATH statement in your AUTOEXEC.BAT file. At the MS-DOS prompt, type the following on one line. (The text appears on two lines due to line length limitations.)

Method 2: Using File Manager, copy the files (listed above) from the SHARED directory on the Disk 1 CD.

To copy each filter, type the folloing at a DOS prompt:

copy d:\SHARED\ c:\windows\msapps\grphflt

Where d:\ is the drive that contains the Microsoft Office Disk 1 CD, is the name of the filter in question, and c:\windows is your Microsoft Windows directory.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

This problem may also occur with an OEM version of Office 4.3c-CD. Gateway has posted a correction to this problem for their OEM version of Office on their BBS.

Gateway BBS: 1-605-232-2109

Utilities Section: Filter.exe Additional query words: 4.30c-CD Computer Graphics DrawPerfect Import Encapsulated PostScript EPS HP Graphic Language HPGL Lotus 1-2-3 PICT Micrografx Designer/Draw Filter PC Paintbrush Tagged Image Format TIFF DIB Metafile word6 converter

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