Microsoft KB Archive/321073

= Index Service Stops Responding When Filtering Japanese Excel File =

Article ID: 321073

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Index Server 2.0

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This article was previously published under Q321073



SYMPTOMS
Indexing Services may loop infinitely when it tries to index certain Microsoft Office documents. Currently, the only case where this is found to occur is with a Japanese Microsoft Excel spreadsheet on the Japanese version of Windows 2000. No warning or error events are logged. CPU utilization is 100% on single processor computers and available memory will eventually be used up.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date         Time   Version              Size  File name --  19-Apr-2002  13:17                     21,898  Ciquery.htm 21-Apr-2002 17:21  5.0.2195.5617     122,128  Idq.dll 21-Apr-2002 17:21  2002.4.15.0       109,568  Offfilt.dll 21-Apr-2002 17:21  5.0.2195.5617   1,426,192  Query.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbhotfixserver KB321073

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