Microsoft KB Archive/891721

= You receive a &quot;Printer Driver was not installed&quot; error message when you try to remotely install the first printer on a Windows Server 2003-based domain controller =

Article ID: 891721

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

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SYMPTOMS
When you use an account that is a member of the Print Operators security group to remotely install the first printer on a Microsoft Windows Server 2003-based domain controller, you receive the following error message:

Printer Driver was not installed. The operation could not be completed.



CAUSE
This problem occurs because members of the Print Operators security group cannot initiate file sharing for a server resource. Therefore, a member of the Print Operators group cannot create the &quot;print$&quot; printer share that is typically created when the first shared printer is installed.

Note If you apply the hotfix, the printer share is created in the security context of the system.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must apply this hotfix on a Windows Server 2003-based domain controller.

Restart requirement
You must restart the Print Spooler service after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, x86-based versions   Date         Time   Version            Size    File name --  02-Feb-2005  22:38  5.2.3790.262      312,320  Localspl.dll 02-Feb-2005 22:38  5.2.3790.262       81,920  Spoolss.dll Microsoft Windows Server 2003, Itanium-based versions   Date         Time   Version            Size    File name --  02-Feb-2005  22:38  5.2.3790.262      312,320  Localspl.dll 02-Feb-2005 22:38  5.2.3790.262       81,920  Spoolss.dll



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This bug was corrected in Windows Server 2003 Service Pack 1.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: print operator dc remote first

Keywords: kbhotfixserver kbqfe kbbug kbfix kbwinserv2003presp1fix kbpubtypekc KB891721

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