Microsoft KB Archive/919078

= You experience problems when you try to open an attachment after you move a database in Exchange 2000 Server =

Article ID: 919078

Article Last Modified on 10/27/2006

-

APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server
 * Microsoft Exchange 2000 Server Standard Edition

-





SYMPTOMS
After you move an Exchange Information Store database from one computer to another computer that is running Microsoft Exchange 2000 Server, you experience problems when you try to open an attachment in an e-mail message. You experience different symptoms depending on the program or the method that you use to open the attachment. For example, you may experience the following symptoms:  You cannot access an attachment even though the attachment icon is displayed in the message. If you are using Microsoft Outlook in Corporate mode, or MAPI mode, you receive the following error message when you try to open an attachment:

Operation failed

  If you are using Microsoft Outlook Web Access or Outlook as a POP3 client, you can open an attachment. But, the attachment is blank. Additionally, the following event may be logged in the Application log: Event ID: 12003

Category: Content Engine

Description: Error 80070003-82000387 occurred while processing message. 



CAUSE
This problem occurs if the working directory is missing.



RESOLUTION
To resolve this problem, manually create the missing working directory on the computer that is running Exchange 2000 Server. To do this, follow these steps:  Verify the location of the working directory. To do this, view the following registry entry:

Typically, the working directory is at the following location:



 Move to the :\Exchsrvr folder, and then create an Mdbdata folder.</li> Restart the Microsoft Exchange Information Store service.</li></ol>

Additional query words: XCCC

Keywords: kbtshoot kbprb KB919078

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.