Microsoft KB Archive/239420

= XFOR: Mailbox Receives Repeated Copies of Inbound Internet Message =

Article ID: 239420

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q239420



SYMPTOMS
An Exchange Server mailbox may receive repeated copies of the same Internet message in the Inbox.

If you stop the Internet Mail Connector (Exchange Server version 4.0) or the Internet Mail Service (Exchange Server version 5.0 and later) you prevent the messages from appearing, but they reappear if you restart the service. No messages are backed up in the :\Exchsrvr\Imcdata\In folder.



CAUSE
The pointer for the message has not been removed from the Queue.dat file.



RESOLUTION
To resolve this problem perform the following steps:
 * 1) Stop the Internet Mail Connector (Exchange Server version 4.0) or the Internet Mail Service (Exchange Server version 5.0 and later).
 * 2) Delete the Queue.dat file that is located in the  :\Exchsrvr\Imcdata folder.
 * 3) Restart the Internet Mail Connector (Exchange Server version 4.0) or the Internet Mail Service (Exchange Server version 5.0 and later).

Additional query words: looping ims imc

Keywords: kbprb KB239420

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