Microsoft KB Archive/311828

= Access Violation Error Message When You Right-Click MP3 Files =

Article ID: 311828

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Plus! for Windows XP
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q311828



SYMPTOMS
You may receive an &quot;access violation&quot; error message when you right-click a group of different files that include MP3 files (files that have an .mp3 file extension).



CAUSE
This behavior can occur if you run Microsoft PLUS! on a Windows XP-based computer.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:   Date         Time  Version    Size    File name -  22-Nov-2001  4:06  1.0.0.575  26,648  Acshell.dll The following files are available for download from the Microsoft Download Center:

English:

Download Q309565.exe now

French:

Download Q309565.exe now

Spanish:

Download Q309565.exe now

German:

Download Q309565.exe now

Japanese:

Download Q309565.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: convert

Keywords: kbdownload kbbug kbenv kbfix kbqfe KB311828

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