Microsoft KB Archive/924835

= The Microsoft Exchange message transfer agent stops responding, and multiple event ID messages are logged in Exchange Server 2003 =

Article ID: 924835

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
On a server that is running Microsoft Exchange Server 2003, the Microsoft Exchange message transfer agent (MTA) stops responding. Additionally, the following event ID messages may be logged in the Application log.

Event ID message 1 Event ID : 9404

Raw Event ID : 9404

Record Nr. : 31949878

Category : Field Engineering

Source : MSExchangeMTA

Type : Error

Description : A fatal MTA error has occurred. An illegal buffer request has been made. The request was for 27 headers and 27 elements. [BASE TCP/IP DRVR 10] (16)

Event ID message 2 Event ID : 9405

Raw Event ID : 9405

Record Nr. : 31949879

Category : Field Engineering

Source : MSExchangeMTA Type : Error

Description : An unexpected error has occurred which may cause the MTA to terminate.

Error: Exception 0xe002000b occurred at Address 0x77e55dea. [BASE TCP/IP DRVR 10] (16)

Event ID message 3 Event ID : 1000

Raw Event ID : 1000

Record Nr. : 31949880

Category : Application Crashing Events

Source : Application Error

Type : Error

Description : Faulting application emsmta.exe, version 6.5.7651.40, faulting module kernel32.dll, version 5.2.3790.1830, fault address 0x00015dea.

Data: 41 70 70 6C 69 63 61 74 69 6F 6E 20 46 61 69 6C Application Fail 75 72 65 20 20 65 6D 73 6D 74 61 2E 65 78 65 20 ure emsmta.exe 36 2E 35 2E 37 36 35 31 2E 34 30 20 69 6E 20 6B 6.5.7651.40 in k 65 72 6E 65 6C 33 32 2E 64 6C 6C 20 35 2E 32 2E ernel32.dll 5.2. 33 3



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Because of file dependencies, this hotfix requires Exchange Server 2003 Service Pack 2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange MTA Stacks service will be automatically restarted when you install this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: CM bug 62117 mta

Keywords: kbexchtransport kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB924835

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