Microsoft KB Archive/223664

= OL2000: (CW) ErrMsg: "A dialog is open. Close it and try again." =

Article ID: 223664

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q223664



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SYMPTOMS
When you attempt to add a user from your Global Address List (GAL) to your Personal Address Book (PAB), you may receive the following error message:

A dialog is open. Close it and try again.

When you click OK, the new contact dialog box remains open and the contact information is added to your contacts.



RESOLUTION
Instead of clicking Save and New, click Save and Close.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K focus

Keywords: kbbug KB223664

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