Microsoft KB Archive/822683

= A GPS device is not detected by MapPoint or Streets and Trips =

Article ID: 822683

Article Last Modified on 10/30/2007

-

APPLIES TO


 * Microsoft MapPoint 2002 Standard Edition
 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2002 Standard Edition

-



SYMPTOMS
When you try to use a Navman e Series Global Positioning System (GPS) device with Microsoft Streets and Trips or Microsoft MapPoint 2002, you may see that the device is not detected by the computer.



CAUSE
This issue occurs because the GPS device does not automatically create a communications (COM) port. Instead, the GPS device creates a virtual COM port. Streets and Trips and MapPoint do not recognize the virtual COM port.



RESOLUTION
To resolve this issue, download and install the most recent drivers for your GPS device. For more information about the most recent GPS driver software, visit the appropriate Web site for your GPS device.

For information about Device Drivers for e Series, visit the following Navman Web site:

http://www.navman.com/Navman/Templates/standardcontent____6296.aspx

For more information about Product Driver documentation instructions, visit the following Navman Web site:

http://www.navman-global.com/library/

To download the Universal Serial Bus (USB) GPS driver files and the e Series GPS USB driver for the Windows 2000 and Windows XP operating systems only, visit the following Navman Web site:

http://www.navman.com/navman/templates/Search____2993.aspx?query=Universal+Serial+Bus+(USB)+GPS+driver

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbprb KB822683

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.