Microsoft KB Archive/930216

= When you try to install the Microsoft Shared Fax service on a Small Business Server 2000 computer, the installation fails =

Article ID: 930216

Article Last Modified on 1/2/2007

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition

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SYMPTOMS
When you try to install the Microsoft Shared Fax service on a Microsoft Small Business Server 2000 computer, the installation fails. Additionally, you may receive the following message in the Application log: Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11708

Description: Product: Microsoft Shared Fax -- Installation operation failed. Data: 0000: 7b 41 34 31 45 31 35 44 {A41E15D 0008: 41 2d 41 44 33 35 2d 34 A-AD35-4 0010: 33 45 46 2d 42 39 43 43 3EF-B9CC 0018: 2d 46 45 39 34 38 46 31 -FE948F1 0020: 46 30 34 43 30 7d F04C0}



CAUSE
This problem occurs if you have installed Microsoft Windows Installer 3.1 on the computer. The Microsoft Shared Fax service cannot be installed on a Small Business Server 2000 computer after you have installed Windows Installer 3.1.



WORKAROUND
To work around this issue, follow these steps:
 * 1) Uninstall Windows Installer 3.1, and then restart the computer.
 * 2) Install the Microsoft Shared Fax service on the computer.
 * 3) Reinstall Windows Installer 3.1, and then restart the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Windows Installer 3.1, click the following article number to view the article in the Microsoft Knowledge Base:

893803 Windows Installer 3.1 v2 (3.1.4000.2435) is available

Keywords: kberrmsg kbtshoot kbexpertiseinter kbprb KB930216

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