Microsoft KB Archive/318623

= Memory Stick or PC CARD Is Not Visible in the My Computer Information - Hardware Pane in Windows XP =

Article ID: 318623

Article Last Modified on 5/14/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318623



SYMPTOMS
Under the following conditions, your removable media drive such as a Memory Stick or PC CARD may not be visible:  You previously installed the hotfix from Q305096. Your Windows XP-based computer has removable media devices such as a Memory Stick or PC CARD device. You completed the following steps to view hardware information about your computer:  Click Start, and then click Help and Support. Click Use Tools to view your computer information and diagnose problems, and then click My Computer Information. Click Find information about the hardware installed on this computer. </li></ol>

Your removable media devices may not appear in the My Computer Information - Hardware pane.

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RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

<pre class="fixed_text">  Date         Time   Version      Size    File name --  15-MAR-2002  10:19  5.1.2600.39  33,792  Disk.sys

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kbqfe kbui KB318623

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