Microsoft KB Archive/233794

Links & Access Games: Unable to Start Game or Restart Computer

PSS ID Number: Q233794 Article last modified on 07-22-1999

MS-DOS:; WINDOWS:

MS-DOS WINDOWS

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The information in this article applies to:

 Links 386 Pro Links 386 CD Tex Murphy: Under A Killing Moon == Links Pro CD == 

= SYMPTOMS =

When you use the SetVESA utility to install a VESA driver for your video adapter, you may be unable to start any of the programs listed at the beginning of this article.

NOTE: In some cases, you may also be unable to restart the computer successfully.

= CAUSE =

This behavior can occur if the SetVESA utility installs an incorrect or incompatible VESA driver.

= RESOLUTION =

To resolve this issue, remove the incompatible VESA driver, test the video adapter to make sure it is VESA compliant, and then install the correct VESA driver for your video adapter.

If you cannot restart the computer, clean boot the computer. For additional information about how to do this, please see the the appropriate following article in the Microsoft Knowledge Base for your version of Microsoft Windows:

Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Q156126 Troubleshooting Windows 95 Using Safe Mode

Q90511 What Is a Clean Boot for Windows for Workgroups?

Q87290 What Is a Clean Boot for Windows 3.1?

To remove the incompatible VESA driver:

  Restart the computer in MS-DOS mode.   At the command prompt, type the following lines, pressing ENTER after you type each line cd copy :.exe setvesa where is the folder in which one of the games listed at the beginning of this article is installed, and is the letter of the CD-ROM or floppy disk drive.   Click Uninstall VESA Driver. </li>  Press ESC to quit the SetVESA tool. </li>  Type “exit” (without the quotation marks), and then press ENTER. </li></ol>

To test your video adapter to determine if it is VESA compliant, please see the following article in the Microsoft Knowledge Base:

Q233380 Links & Access Games: How to Determine if Your Video Adapter Is VESA Compliant

To install the correct VESA driver for your video adapter, contact your hardware manufacturer to inquire about how to obtain and install a VESA driver for your video adapter.

For information about how to contact your hardware manufacturer, please query in the Knowledge Base for one or more of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

= MORE INFORMATION =

To preserve your current startup configuration, you may want to create a game startup disk. For information about how to create a game startup disk, please see the following article in the Microsoft Knowledge Base:

Q233143 Links & Access Games: How to Create and Configure a Startup Disk

Additional query words: 1.00 links386 linkspro golf tmuakm vl tsr softmode

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========================================================= Keywords : kbdisplay kbenv kbtshoot kbimu Version : MS-DOS:; WINDOWS: Platform : MS-DOS WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.