Microsoft KB Archive/131866

= Mail Err Msg: There Was an Error Switching Between Private... =

Article ID: 131866

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.1
 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.5
 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Server 3.5
 * Microsoft Windows NT Server 3.51

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This article was previously published under Q131866



SYMPTOMS
The following error message appears when you try to switch to your public folders window from your private folders window in Microsoft Mail:

There was an error switching between private and shared folders.

Check your message file and your network connection to the postoffice.

The following error appears when you try to open a shared folder in the shared folders window:

The action cannot be completed because that shared folder is busy.

Try performing the action again later. If the problem persists,

contact your administrator.



CAUSE
You do not have the appropriate permissions to the WGPO\FOLDERS\PUB directory or the files in it.

Mail requires that you assign Full Control permission to all Mail users for the workgroup postoffice directory (WGPO by default) and all of its subdirectories and files. If you do not have sufficient directory permission to the PUB subdirectory, or the files in it, Mail displays only your private folders window when you start Mail (if that window was open the last time you quit Mail). If you had only your shared folder window open the last time you quit Mail, Mail displays only your outbox.

To open a new private folders window, choose New Window from the Window menu. If you try to switch to your shared folders window before you correctly set the directory permissions, the first error referenced above appears.

If directory permissions are revoked while you are in Mail, and you have your shared folders window open, the second error message referenced above appears when you try to open one of the shared folders.



RESOLUTION
To correct this problem, run File Manager on the workgroup postoffice server and:


 * 1) Select the WGPO\FOLDERS\PUB subdirectory.
 * 2) From the Security menu, choose Permissions.
 * 3) Add your user account or a group to which you belong (for example, Mailusers). The account of group must have the Full Control permission. Make sure you select "Replace Permissions on Existing Files." Verify that your user account or group does not currently have the No Access permission assigned to that directory.
 * 4) Choose OK.

You should now be able to access your shared folders.

Additional query words: 3.10 prodnt select selecting opening out box users

Keywords: KB131866

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