Microsoft KB Archive/139950

Money: Err Msg: Money Couldn’t Find and Update the Transaction

PSS ID Number: Q139950 Article last modified on 08-19-1998

WINDOWS:1.0,2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99

WINDOWS

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The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 Microsoft Money version 5.0 for Windows 95 Microsoft Money versions 4.0 and 4.0a for Windows 95 == Microsoft Money versions 3.0, 3.0a == 

= SYMPTOMS =

During an online session with Online Services you receive the following error message:

Money couldn’t find and update the transaction(s) for one or more instructions you sent. Click OK and read the details in the Call Summary dialog box.

You also receive one of the following messages in the Call Summary:

In Money 99, 98, 5.0, and 4.0:

Your (unknown frequency) Automatic Payment for to (transaction not found) has been scheduled for with check number. WARNING: This is an Automatic Payment for which there is no corresponding pay record in your Payment Calendar.

In Money 3.0:

Your (unknown) Automatic Payment for to (transaction not found) has been scheduled for with check number. WARNING: This is an Automatic Payment for which there is no corresponding pay record in your Future Transactions window.

In the Account Register, the payee for a transaction may display as “Missing Apay Payee.”

= CAUSE =

There are three possible causes for this error message:

  You disabled online bill payment for a checking account that had an Automatic Payment without first canceling the Automatic Payment. Disabling online bill payment removes the Apay designation from all Automatic Payments in the Payment Calendar or Future Transactions window but does not cancel the instructions with Online Services.   You deleted an Automatic Payment from the Payment Calendar or Future Transaction Window without sending cancel instructions to Online Services. </li>  You use multiple Money files with a single account with Online Services. Money tried to add the Automatic Payment to the wrong Money file during an online session. IMPORTANT: It is strongly recommended that you do not use multiple Money files with one account with Online Services. NOTE: Apay information may be downloaded when you are using Quotes Online or Online Bill payment. For example, if you track investments in one file and use Quotes Online, Apay information may be downloaded even though your checking account is kept in a different file. </li></ol>

= RESOLUTION =

To correct the problem, use the appropriate method for your version of Money.

Money 99 and Money 98
<ol style="list-style-type: decimal;">  Call your financial institution or service provider. You can find the number on the Bill Pay tab, or the Contact Information tab. </li>  Ask them to cancel the payment. </li>  In Money, create a duplicate transaction, using the same payee information and check number. </li>  Mark this transaction as Void. On the Edit menu, point to Mark As, and then click Void. </li>  Delete the original transaction. <ol style="list-style-type: lower-alpha;">  Select the original transaction in the account register. </li>  On the Edit menu, click Delete. </li></ol> </li></ol>

For more information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q174609 TITILE : Money 98: Err Msg: Money Has Attempted to Send an Invalid Request

Money 4.0 and 5.0

 * 1) Go to your Account Register.
 * 2) Click the Apay transaction you need to correct.
 * 3) On the Edit menu, point to Mark As, and then click Void.
 * 4) Click Go To, and then click Online Services (Home Banking).
 * 5) Click the Call (Connect) button to send the instruction to cancel the payment.

Money 3.0

 * 1) Go to your Account Book.
 * 2) Click the Apay transaction.
 * 3) On the Edit menu, click Void Transaction.
 * 4) On the On-Line Menu, click Pay On-Line.
 * 5) Click the Call button to send the instruction to cancel the payment.

Sending E-mail Instructions
If the error was caused by either of the first two causes, send e-mail instructions to Online Services to permanently cancel the Automatic Payment.

Creating an Epay
If the error was caused by using two Money files with one account at Online Services, you also need to create an Electronic Payment (Epay) in the correct Money file to pay the bill. To do this, follow these steps:


 * 1) Open the Money file that was used to create the Apay.
 * 2) Go to your Account Register and create an Electronic Payment (Epay) transaction to pay the bill.
 * 3) Call Online Services with the Epay transaction.
 * 4) The original Automatic Payment in Bill or in your Payment Calendar or Future Transaction window is now out of sync because it was not updated as expected. To get it back in sync, cancel the original Apay and send new instructions. For more information on how to perform these tasks in Money, see the “More Information” section of this article.

= MORE INFORMATION =

For additional information about how to send e-mail to Online Services and the proper way to cancel Apays, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q142768 TITLE : Money: How To Cancel Apays, Epays and Send Bank Letter

ARTICLE-ID: Q142769 TITLE : Money 3.0: How To Cancel Apays, Epays and Send Bank Letter

When you call Online Services, any Apay transactions due within the next 30 days will be entered into your Account Register. Money looks to the Payment Calendar (in Money for Windows 95) or the Future Transaction window (in Money 3.0) to match this Automatic Payment. If the instructions are not present, Money will not know what to do with the transaction.

= Additional query words: w_money a-pay e-pay 97 dolly 97 6.0 7.0 =

Keywords : kberrmsg kbdta kbonline Version : WINDOWS:1.0,2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99 Platform : WINDOWS Issue type : kbinfo ============================================================================= Copyright Microsoft Corporation 1998.