Microsoft KB Archive/840869

= The Performance tool in Windows Server 2003 displays an incorrect value for the &quot;Avg Recipients/msg Sent&quot; counter when you send an SMTP message to an Exchange Server 2003 recipient =

Article ID: 840869

Article Last Modified on 10/26/2006

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APPLIES TO

 Microsoft Exchange Server 2003 Enterprise Edition Microsoft Exchange Server 2003 Standard Edition, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86) 

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SYMPTOMS
Consider the following scenario:
 * You configure the Performance tool to display values for the Avg Recipients/msg Sent counter for the SMTP Server performance object.
 * You send an SMTP message to an e-mail recipient.
 * This message is sent between two computers that are running Microsoft Exchange Server 2003.

In this scenario, when you view the value for the Avg Recipients/msg Sent counter, you notice that the value is incremented by 2. You expect the value to be incremented by only 1 because you sent the message to only one recipient.

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CAUSE
This problem occurs if you are running Exchange 2003 on a computer that is running Microsoft Windows Server 2003.

Note This problem does not occur if you are running Exchange 2003 on a computer that is running Microsoft Windows 2000 Server Service Pack 3 (SP3) or Microsoft Windows 2000 Server Service Pack 4 (SP4).

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Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version            Size    File name --  18-May-2004  01:16  6.0.3790.173      456,704  Smtpsvc.dll

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 1.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: XADM, Smtpsvc

Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix kbhotfixserver KB840869

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