Microsoft KB Archive/321454

= &quot;At Least One Service Or Driver Failed&quot; Error Message When You Start Computer =

Article ID: 321454

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

-



This article was previously published under Q321454



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you start your computer, you may receive the following error message:

At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

When you view the System Log in the Event Viewer, you may notice the following event:

Date:             Event ID: 7024 Time:             Source:   Service Control Manager User:    N/A             Type:     Error Computer: ComputerName   Category: None

Description: The Protected Storage Service terminated with service-specific error 2148270091.

If you try to manually start the Protected Storage service, you are unsuccessful.



CAUSE
This issue may occur if the Protected Storage store information in the registry is corrupted or not valid.



RESOLUTION
To resolve this issue, reinstall Protected Storage. To do this, follow these steps.

Step 1: Remove Protected Storage Registry Keys
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Log on to the computer as an administrator. Click Start, click Run, type regedt32.exe in the Open box, and then click OK. Maximize the HKEY_LOCAL_MACHINE on Local Machine window if it is not already maximized. Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Protected Storage System Provider

NOTE: This registry key may appear to be unavailable (appear dimmed). On the Security menu, click Owner. Click Take Ownership.</li> On the Security menu, click Permissions.</li> In the Registry Key Permissions dialog box, click Add, click Administrators in the Names list, click Add, click Full Control in the Type of Access list, and then click OK.</li> Click to select the Replace Permission on Existing Subkeys check box, and then click OK.</li> Click Yes to confirm the permission replacement on all existing subkeys in Protected Storage System Provider.</li> Quit Registry Editor.</li> Click Start, click Run, type regedit.exe in the Open box, and then click OK.</li> Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Protected Storage System Provider

</li> On the Registry menu, click Export Registry File.</li> In the File name box, type pstore1.reg, and then click Save.

NOTE: If you later have to restore this registry key, you can do so by double-clicking the pstore1.reg file that you saved.</li> On the Edit menu, click Delete.</li> Click Yes to confirm the deletion of the Protected Storage System Provider registry key.</li> Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProtectedStorage

</li> On the Registry menu, click Export Registry File.</li> In the File name box, type pstore2.reg, and then click Save.

NOTE: If you later have to restore this registry key, you can do so by double-clicking the pstore2.reg file that you saved.</li> On the Edit menu, click Delete.</li> Click Yes to confirm the deletion of the ProtectedStorage registry key.</li> <li>Quit Registry Editor.</li></ol>

Step 2: Repair Microsoft Internet Explorer
If you have a later version of Microsoft Internet Explorer installed, perform a repair operation. To do this, follow these steps:
 * 1) Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
 * 2) Click Microsoft Internet Explorer  , and then click Add/Remove.
 * 3) Click Repair Internet Explorer, and then click OK.
 * 4) Click Yes when you are prompted to confirm the Internet Explorer installation repair.
 * 5) Restart the computer when prompted.

Step 3: Reinstall Protected Storage
<ol> <li>Log on to Windows as an administrator.</li> <li>Click Start, click Run, type cmd in the Open box, and then click OK.</li> <li>Change directory to  :\%SYSTEMROOT%\system32 (where  is the drive on which Windows is installed). For example, type the following command, and then press ENTER.

cd\winnt\system32

</li> <li>Type pstores.exe -install, and then press ENTER.</li> <li>Close the command prompt.</li> <li>Click Start, point to Settings, click Control Panel, and then double-click Services.</li> <li>Verify that the Protected Storage service is started and that it is configured for automatic startup.</li></ol>

Additional query words: pstores protected storage registry

Keywords: kbprb KB321454

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.