Microsoft KB Archive/831115

= Word 2003 may stop responding when you open or create a document from a SharePoint site in Word 2003 =

Article ID: 831115

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Office Word 2003

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SYMPTOMS
When you try to open a Microsoft Office Word 2003 document from a Microsoft Windows SharePoint Server site or from a server that is running Microsoft Office SharePoint Server 2003, Word 2003 may stop responding (hang).

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When you try to create a new Word 2003 document from a Windows SharePoint Server document library, Word 2003 may stop responding (hang).



CAUSE
This problem occurs if you have a beta version of the Rights Management Add-on for Microsoft Internet Explorer installed.



RESOLUTION
To resolve this problem, remove the beta version of the Rights Management Add-on for Internet Explorer. To do so, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click Rights Management Add-on for Internet Explorer, and then click Remove.



WORKAROUND
To work around this problem when you edit a Word 2003 document in a document library, follow these steps:
 * 1) Expand the document name.
 * 2) Click Edit in Microsoft Office Word.



MORE INFORMATION
The Rights Management Add-on for Internet Explorer is a way for Microsoft Windows users who do not have Microsoft Office 2003 installed to view files that have restricted permission. These restrictions help people to prevent sensitive documents, Web-based information, and e-mail messages from being forwarded, edited, or copied by unauthorized individuals.

To obtain a beta version of the Rights Management Add-on for Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/downloads/addon/default.mspx

As of November 2003, a released version of the software is not available.

Note The issue does not occur with Microsoft Office Excel 2003 or Microsoft Office PowerPoint 2003.

Additional query words: hang freeze stop

Keywords: kbperformancetool kbprb KB831115

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