Microsoft KB Archive/946118

= The handle count of the Smlogsvc.exe process continues to increase when you use the &quot;Performance Logs and Alerts&quot; MMC snap-in in Windows Server 2003 =

Article ID: 946118

Article Last Modified on 12/26/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
Consider the following scenario:
 * In Windows Server 2003, you use the Performance Logs and Alerts Microsoft Management Console (MMC) snap-in or the Logman.exe tool in order to log performance data.
 * Multiple performance logs are used at the same time.
 * You frequently start or stop these performance logs.

In this scenario, the handle count of the Smlogsvc.exe process continues to increase. If you use Process Explorer or the Handle.exe tool to monitor the Smlogsvc.exe process, you may find that handles remain open to registry subkeys that are under the following subkey:

For example, handles remain open to the following registry subkeys:



CAUSE
A handle leak occurs because the Performance Logs and Alerts service incorrectly manages registry handles.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions


WORKAROUND
To work around this problem, restart the Performance Logs and Alerts service.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Process Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/technet/sysinternals/utilities/ProcessExplorer.mspx

For more information about the Handle.exe tool, visit the following Microsoft Web site:

http://www.microsoft.com/technet/sysinternals/utilities/handle.mspx

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe KB946118

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