Microsoft KB Archive/299002

= Error 0x8898001C When You Add a Child Category in BizDesk =

Article ID: 299002

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Commerce Server 2000 Standard Edition

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This article was previously published under Q299002



SYMPTOMS
When you assign a category as a child of another category in Commerce Server 2000 BizDesk, you receive the following error message if the parent category contains an apostrophe in its name:

Errors occurred while loading part of the Business Desk.

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Technical Information (for support personnel)

Error Type:

(0x8898001C)

/retailbizdesk/catalogs/editor/edit_Category.asp, line 926

Browser Type:

Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0)

Page:

POST 324 bytes to /retailbizdesk/catalogs/editor/edit_Category.asp



CAUSE
The apostrophe in the name of the parent category causes the SQL query to be truncated. As a result, the parent category cannot be found.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Commerce Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date       Time    Size    Filename 05/17/2001 13:49  36,167  Edit_Category.asp 05/30/2001 19:03  53,710  Edit_Product.asp 05/30/2001 20:48     817  Fixes.txt



WORKAROUND
To work around this problem, do not use an apostrophe in the names of the parent categories.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbqfe kbprb kbhotfixserver KB299002

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