Microsoft KB Archive/312337

= You receive an &quot;Unable to open default mail folders&quot; error message when you start Outlook 2003 or Outlook 2002 =

Article ID: 312337

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q312337



SYMPTOMS
When you start Microsoft Outlook, you may receive the following error message:

Unable to open default mail folders. MAPI was unable to load the Gwmspi.dll.



CAUSE
This behavior can occur if the Mail profile contains services for Novell GroupWise, but Outlook is unable to connect to this resource.



RESOLUTION
To resolve this behavior, create an Outlook profile that does not include any services for Novell GroupWise.



MORE INFORMATION
For additional information about creating Outlook profiles and about Novell GroupWise, click the following article numbers to view the articles in the Microsoft Knowledge Base:

287072 OL2002: How to Create a New E-mail Profile for Outlook

197204 OL2000: (CW) Outlook Unsupported Mail Transport Services

197648 OL2000: (CW) Using GroupWise and Outlook on the Same Computer

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: ol2002 ol2003

Keywords: kbconfig kberrmsg kbprb KB312337

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