Microsoft KB Archive/833546

= The Mouse icon does not appear in Control Panel on client computers in a Windows 2000 domain =

Article ID: 833546

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you use Group Policy to restrict the icons that are available in Control Panel in your Microsoft Windows 2000 domain, the Mouse icon may not appear when a client computer accesses Control Panel in the Windows 2000 domain, even though the Mouse icon is not one of those icons whose availability you restricted.



CAUSE
This problem may occur if your users have roaming profiles and if either of the following conditions is true:
 * Your client computers are Microsoft Windows XP-based computers.
 * Your server is the Japanese version of Microsoft Windows 2000 Server, and your clients are the Japanese version of Microsoft Windows 2000 Professional.

This problem occurs because the timestamp is different between the Main.cpl file in the user's profile and the Main.cpl file on the local computer. When a client opens Control Panel, the Shell32.exe program determines whether the timestamp is the same between the Main.cpl file in the user's profile and the Main.cpl file on the local computer. If the timestamp is different, the .cpl file is processed as not valid, and the Shell32.exe program removes the .cpl file information. Therefore, the icon does not appear in Control Panel on the client computer.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  15-Jan-2004  19:17  5.0.3900.6891   2,357,520  Shell32.dll 09-Jan-2004 01:41  5.0.2195.6888   5,854,720  Sp3res.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB833546

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