Microsoft KB Archive/894085

= FIX: Web sites may appear to slow down and to stop processing requests when you configure an additional entry point in the Server Configuration Application in Content Management Server 2002 =

Article ID: 894085

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Content Management Server 2002 Service Pack 1a
 * Microsoft Content Management Server 2002
 * Microsoft Content Management Server 2002

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SYMPTOMS
In Microsoft Content Management Server (MCMS) 2002, Web sites may appear to slow down and to stop processing requests when you configure an additional entry point in the Server Configuration Application (SCA). This problem occurs when you have lots of Microsoft Internet Information Service (IIS) Web sites that are configured as MCMS entry points. Typically, the performance problem occurs when there are more than 60 entry points.

Additionally, you may also receive a &quot;Page cannot be displayed&quot; error message in the SCA.



CAUSE
This problem occurs because of a performance issue in the MCMS API when the SCA reloads the settings from the registry.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Content Management Server 2002 Service Pack 1a (SP1a) is required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name -  23-Mar-2005  09:55  5.0.4540.0  1,200,336  Aeserverobject.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: CMS

Keywords: kbbug kbfix kbqfe kbprb kbcontentmgtserv2002presp2fix kbhotfixserver KB894085

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