Microsoft KB Archive/826821

= Terminal Server Remote Session Unexpectedly Runs in Install Mode =

Article ID: 826821

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When a remote client computer connects to a Microsoft Windows Server 2003-based terminal server, and the locale settings (in the Regional and Language Options tool in Control Panel) on the remote client are different from the locale settings on the terminal server, the terminal server session runs in install mode.



CAUSE
During logon, the session is set to install mode before it runs certain automated tasks in case these automated tasks are part of an installation. After these tasks complete, the session is reset to execute mode. However, if the Ctfmon.exe program is one of the automated tasks, Ctfmon.exe does not exit, and therefore the session is not reset to execute mode. If you end the Ctfmon process, the session is then reset to execute mode, but this results in the loss of Ctfmon functionality.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Windows Server 2003.

Restart Requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  13-Aug-2003  00:37  5.2.3790.77        24,064  Userinit.exe



MORE INFORMATION
For additional information about Ctfmon, click the following article number to view the article in the Microsoft Knowledge Base:

282599 OFFXP: What Is CTFMON and What Does It Do?



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB826821

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