Microsoft KB Archive/283769

= OL2000: (CW) You Cannot Use E-mail Tracking Options with the Merge Mail Feature in Word 2000 =

Article ID: 283769

Article Last Modified on 9/29/2003

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



This article was previously published under Q283769



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see &quot;Corporate or Workgroup&quot;.



SYMPTOMS
When you use Outlook as your e-mail client, you may not be able to use e-mail tracking options when you use the Mail Merge feature of Microsoft Word 2000 for Merge to Electronic Mail.

The e-mail tracking options that are specified in Outlook, such as the Request Read Receipt option, are not sent with the message.



CAUSE
This behavior occurs because the Merge to Electronic Mail feature of Word 2000 uses the Simple Messaging Application Programming Interface (MAPI) to communicate with your e-mail program. Simple MAPI cannot read or process Outlook user options, and e-mail tracking options are not set automatically.



RESOLUTION
To resolve this behavior and use e-mail tracking options, create your messages in Outlook.

This problem is a limitation of Simple MAPI.

Additional query words: OL2K

Keywords: kbprb KB283769

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.