Microsoft KB Archive/188688

= XCLN: Inbox Assistant Missing After Uninstalling Netscape =

Article ID: 188688

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.0

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This article was previously published under Q188688



IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.



SYMPTOMS
When you go to the Tools menu in the Exchange client, the Inbox Assistant and Out of Office Assistant menu items are missing.



CAUSE
The Inbox Assistant and Out Of Office Assistant are removed from the Tools menu after uninstalling Netscape Navigator, version 2.01. This is caused by a registry key that is removed during the uninstall of Netscape. The missing registry key is:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions



WORKAROUND
To work around this problem, use one of the following procedures:

Before Uninstalling Netscape
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  Run the Registry Editor and export the following registry key:   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions  Uninstall Netscape. Import the registry key that was exported in step 1.

After Uninstalling Netscape
NOTE: This procedure can only be used on computers where the files are installed in the same locations.

 Find a computer that is not experiencing this problem.</li>  Run the Registry Editor and export the following registry key: <pre class="fixed_text">  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions </li> Import the registry key on the problem computer.</li></ol>

If it is not possible to export and import the registry key, you must remove and re-install the Exchange client.

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STATUS
The third-party product discussed here is manufactured by Netscape, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kbprb KB188688

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