Microsoft KB Archive/899873

= You may receive an &quot;internal application error has occurred&quot; error message when Windows Media Player tries to automatically play a CD or a DVD in Windows XP =

Article ID: 899873

Article Last Modified on 4/25/2006

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APPLIES TO

 Microsoft Windows Media Player 8.01, when used with:  Microsoft Windows XP Tablet PC Edition

 Microsoft Windows XP Professional

 Microsoft Windows XP Media Center Edition 2002

 Microsoft Windows XP Home Edition</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
Consider the following scenario: You insert a CD or a DVD into the CD or DVD drive on a Microsoft Windows XP-based computer. Windows Media Player then tries to automatically play the CD or the DVD. However, you may receive the following error message:

An internal application error has occurred.

Note If you manually start Windows Media Player and then play the CD or the DVD, Windows Media Player works fine.

<div class="cause_section">

CAUSE
This issue may occur if the computer has been upgraded from a version of Windows that included an earlier version of Windows Media Player. In this scenario, a Windows Media Player version conflict occurs. Specifically, the earlier version of Windows Media Player automatically starts and then tries to play the CD or the DVD.

<div class="resolution_section">

RESOLUTION
To resolve this problem, follow these steps: <ol> Remove the earlier version of Windows Media Player. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, click Control Panel, and then click Add or Remove Programs.</li> Click the earlier version of Windows Media Player, and then click Remove.</li></ol> </li> Reregister the Jscript.dll component. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, click Run, type cmd, and then click OK.</li> At the command prompt, type regsvr32 /u jscript.dll, press ENTER, and then click OK.</li> At the command prompt, type regsvr32 jscript.dll, press ENTER, and then click OK.</li> Restart the computer, and then test the issue that is described in the &quot;Symptoms&quot; section. If you still receive the error message, go to step 3.</li></ol> </li> Download and install the latest version of Windows Media Player. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/download

</li></ol>

Keywords: kbtshoot kbprb KB899873

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