Microsoft KB Archive/195689

= WD97: "Converter Is an Old Version" Error Trying to Convert =

Article ID: 195689

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q195689





SYMPTOMS
When you try to convert a file, the following error message appears:

The selected text converter is an old version which does not work with the current version of Word. Reinstall the converter and try again.



CAUSE
This error may be caused when Microsoft FrontPage 98 is installed on a computer that already contains a "Run From Network Server" installation of Word.

If you have installed Microsoft Word 97 (not including Word 97 Service Release 1) as a "Run From Network Server" workstation installation and then you install FrontPage 98 locally, FrontPage 98 detects the administrative installation of Word on the network server and replaces the Word converters. FrontPage 98 installs the SR-1 version of all the converters.

Word 97 (not including Word 97 SR-1) is unable to use this version of the converters, which results in the error message described in the "Symptoms" section of this article.

NOTE: If Word is installed locally or if its shared files are installed locally, this problem does not occur.



WORKAROUND
To work around this problem, do one of the following:


 * Perform a custom installation of FrontPage 98 and do not install the shared converters.

-or-
 * Install Microsoft Word 97 SR-1.

This behavior does not occur in Microsoft Word 2000.



MORE INFORMATION
For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1

Additional query words: front page

Keywords: kbprb KB195689

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