Microsoft KB Archive/197271

= Unable to group items by subject =

Article ID: 197271

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Office Outlook 2003

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This article was previously published under Q197271





SYMPTOMS
When you group items by subject in Microsoft Outlook, the items may not appear in the same group. For example, two e-mail messages with the same subject appear in two different groups when grouped by the Subject field.



CAUSE
The subject of one of the items may contain extra or trailing spaces. Grouping does not allow for any differences in the grouped field.



RESOLUTION
If the items you are grouping are replies, as in a message thread, you can successfully group them by conversation. If the items are independent of each other (not a message thread) use either of the following methods to group the items:
 * Edit the items, removing extra spaces from the Subject field. Make sure you save changes to each item you edit.
 * Create and apply a category to each item, and then group by the category.

