Microsoft KB Archive/275713

= Access Violation When RAS Is Disabled =

PSS ID Number: 275713

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0
 * Microsoft Windows NT Workstation 4.0
 * Microsoft Windows NT Server, Enterprise Edition 4.0

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This article was previously published under Q275713



SYMPTOMS
If you have installed Remote Access Service (RAS) but disabled it in the current hardware profile, certain programs (such as Microsoft Internet Explorer or Mobsync.exe) may generate an access violation when they call a RAS function.



CAUSE
The RAS RasEnumEntries function cannot properly handle situations in which RAS is installed but disabled.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date        Time     Size     File name     Platform 10/09/2000 06:50p   127,760  Rasapi32.dll  Intel 10/09/2000 06:50p    61,200  Rasman.dll    Intel 10/09/2000 06:48p   198,416  Rasapi32.dll  Alpha 10/09/2000 06:48p   107,792  Rasman.dll    Alpha



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: api

Keywords: kbbug kbQFE KB275713

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSEnt400 kbWinNTSEntSearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch

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