Microsoft KB Archive/114265

= HP Scanjet IIc May Fail With Future Domain TMC 1670 =

Article ID: 114265

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Advanced Server 3.1
 * Microsoft Windows NT Workstation 3.1
 * Microsoft Windows NT Advanced Server 3.1

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This article was previously published under Q114265



SYMPTOMS
When you try to scan an image using the HP Scanjet IIc with a Future Domain TMC-1670 SCSI controller, the system may hang and displays one of the following error messages:

Sorry the scanner has experienced an error

-OR-

Trap 0x0000000A

where the Trap appears on a STOP message.



CAUSE
Unknown, although some evidence exists for isolating a cause. For instance, the problem occurs when trying to scan images using HP Deskscan II versions 1.62 or 2.0, but does not occur when using the same scanning application with other supported SCSI adapters.



RESOLUTION
There is no resolution to this problem at this time. However, a current workaround to this problem is to use another supported SCSI adapter.



STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.1 and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt lock up blue trap

Keywords: kbhardware KB114265

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