Microsoft KB Archive/155739

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"Cannot Start the Converter" on Word NT Running on DEC Alpha

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Q155739

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The information in this article applies to:


 * Microsoft Word for Windows NT, version 6.0
 * Microsoft Windows NT Server versions 3.5, 3.51
 * Microsoft Windows NT Workstation versions 3.5, 3.51

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SYMPTOMS
When opening a foreign file in Word for Windows NT running on a DEC Alpha platform, you may receive one or more of the following errors messages:

Cannot start the converter. (EXCEL32.CNV)

Cannot start the converter. (DBASE32.CNV)

Cannot start the converter. (LOTUS32.CNV)

The foreign file will open correctly, unless it is a Microsoft Excel, dBASE, Lotus, or Write file.

NOTE: Opening a Write file will cause an Application Error or Dr. Watson error, and Word will shut down.

STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND
Remove the Microsoft Excel, dBASE, and Lotus converters from the C:\WINNT35\MSAPPS\TEXTCONV folder, where C:\WINNT35 is the Windows folder.

Additional query words: 3.510 Textconv word6 ntword wordnt convert converted converts conversion translate translated translates translation transfer transferred transfers transferring open opening saving as save

Keywords : kbconversion

Issue type :

Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search kbWordSearch kbWordWSearch