Microsoft KB Archive/270588

= Remote Desktop Protocol Clients Cannot Connect to Terminal Services Server =

Article ID: 270588

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q270588



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
Terminal Services clients may not be able to connect to a Windows 2000-based computer that is running Terminal Services.

When you use the Terminal Services Configuration snap-in (Tscc.msc), the transport (RDP-Tcp) appears to be present and working. However, when you view the transport by using Terminal Services Manager (Tsadmin.exe), the RDP-TCP listener is reported as &quot;Down 65536.&quot;



CAUSE
This problem can occur if the server has been booted by using the Last Known Good Configuration option more than once. When the server has been booted into the last known good configuration more than once, the  registry key is deleted. However, the following registry value is hard-coded to use the  registry key:

Key:

Value name:

Value type:

Value data:



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

To resolve this problem:  Start Registry Editor (Regedt32.exe). Locate and click the following registry key:

Note If you do not have this key, use Registry Editor to create it. Do one of the following:  If you did not have to create the key in step 2, change the following value

Name:

Type:

Value:

to the following:

Name:

Type:

Value:

 If you had to create the registry key in step 2, add the following value:

Subkey name:

Name:

Type:

Value:

</ul> </li> After you change (or create) the value, restart the computer that is running Terminal Services.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

Additional query words: rdp-tcp Down

Keywords: kbbug kbenv kbtermserv KB270588

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