Microsoft KB Archive/294706

= Windows 2000 Clients Cannot Print When You Set Certain System Policies in a Windows NT 4.0 Domain =

Article ID: 294706

Article Last Modified on 3/2/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q294706



SYMPTOMS
In a Microsoft Windows NT 4.0 domain, you can implement the system policy

Remove folders from Settings on Start Menu

for users or groups (which is located in the \User Policy\Shell\Restrictions\ folder). As a result, Windows 2000-based client computers on the domain are unable to print and the users receive the following error message:

An error occurred during this operation.



CAUSE
This behavior occurs because when you remove the folders from the Settings menu in Windows 2000, this also disables the programs that are represented in the folder, which includes Control Panel, Printers and Network, and Dial up Connection.



RESOLUTION
To work around this behavior, you have to remove the system policy so that Windows 2000-based computers are able to print.



MORE INFORMATION
For more information, please refer to the Windows 2000 Resource Kit, Group Policy documentation.

Keywords: kbprb kbgpo KB294706

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