Microsoft KB Archive/262167

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WD97: Prompt to Save Normal Template When You Quit Word

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Q262167

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The information in this article applies to:


 * Microsoft Word 97 for Windows

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SYMPTOMS
When you quit Word, the following prompt appears:

Changes have been made that affect the global template, Normal.dot. Do you want to save those changes?

CAUSE
This prompt appears for the following reasons:


 * Stamps.com Internet Postage add-in is installed.

-and-
 * The option to prompt to save changes to the Normal template is turned on.

NOTE: If the prompt to save changes to the Normal template is not turned on, Word automatically saves your Normal.dot template each time you quit Word.

WORKAROUND
Use one of the following methods appropriate for your situation to work around this problem.

Method 1: Turn Off the Save Prompt
Use the following steps to turn off the prompt to save the changes to your Normal.dot template.

NOTE: Even if you turn this prompt off to prevent Word from asking to save the changes, Word still automatically saves the changes each time you quit Word.


 * 1) On the Tools menu, click Options.
 * 2) Click the Save tab.
 * 3) Clear the Prompt to save Normal template check box.

Method 2: Remove the Stamps.com Internet Postage Add-in
Use the following steps to remove the Stamps.com Internet Postage add-in files from Microsoft Word:

NOTE: If you remove the Stamps.com Internet Postage add-in, you will remove the Stamps.com Internet Postage functionality from Microsoft Word.


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) On the Install/Uninstall tab, click Stamps.com Internet Postage, and then click Add/Remove.

NOTE: In Microsoft Windows 2000, click Change/Remove.
 * 1) Follow the messages to remove.

For more information about Stamps.com, please refer to the following Web address:

"http://www.stamps.com/" Additional query words:

Keywords : kbdta word8 word97

Issue type : kbprb

Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2