Microsoft KB Archive/934441

= Event ID: 26009 occurs after a MOM 2005 agent tries to fail over to the secondary MOM 2005 server =

Article ID: 934441

Article Last Modified on 5/8/2007

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APPLIES TO


 * Microsoft Operations Manager (MOM) 2005

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SYMPTOMS
After a Microsoft Operations Manager (MOM) 2005 agent tries to fail over to the secondary MOM 2005 server, the following event is logged in the Application log: Event ID: 26009

Category: None

Source: Microsoft Operations Manager

Type: Error

Machine:

Message:

The agent could not connect to the MOM Server. The error reported is 'No connection could be made because the target machine actively refused it.'. Verify the management group name is correct, the MOM Server is running, that it is listening on port 1270, and that any firewalls between this agent and the MOM server are configured to pass TCP and UDP traffic on port 1270.

Additionally, you receive the following error message in the agent log file:

Wrn:Socket has been closed by remote party. Result code = 10054



Hotfix information
A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Operations Manager 2005 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, MOM 2005 Service Pack 1 (SP1) or MOM 2005 Agent SP1 must be installed. For more information, see the &quot;Installation instructions&quot; section.

Restart requirement
You must restart the MOM service after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation instructions
To apply this hotfix, follow these steps:
 * 1) Copy the MOM2005-SP1-KB934441-X86-IA64-ENU.msi file to a local folder or to a shared folder on the network. If you use a shared folder, make sure that the computers that require this hotfix can access the folder.
 * 2) Log on to one of the computers that require this hotfix by using an account that has administrative credentials.
 * 3) Run the MOM2005-SP1-KB934441-X86-IA64-ENU.MSI file. (You can run the file at a command prompt, or you can run the file by using Windows Explorer.)
 * 4) Repeat steps 2 and 3 on each computer that requires this hotfix.

To apply this hotfix in your MOM environment, manually apply this hotfix to each MOM 2005 server in your MOM management groups. Then, apply this hotfix to each MOM 2005 agent by using one of the following methods, depending on the agent.

Agents whose control level is set to Full
Use the MOM 2005 Administrator console to apply this hotfix. A list of the MOM 2005 agents that can be automatically updated appears in the Microsoft Operations Manager  \Administration\Computers\Pending Actions folder.

Agents whose control level is set to None
Manually apply this hotfix. A list of these agents appears in the Microsoft Operations Manager  \Administration\Computers\Agent-managed Computers folder.

Agents whose control level is set to Full when the agents were manually installed after this hotfix was applied to the server
Manually apply the hotfix. Or, follow these steps to use the MOM 2005 server to apply the hotfix:
 * 1) Use the Pending Actions folder in the MOM 2005 Administrator console to make sure that the manual installation of the MOM 2005 agents is approved.
 * 2) Click the &quot;Agent-managed Computers&quot; folder in the MOM 2005 Administrator console, right-click the MOM 2005 agent in the details pane, and then click Update Agent Settings.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbfix kbexpertiseinter kbhotfixserver kbqfe kbopman2005spfix KB934441

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