Microsoft KB Archive/899449

= An event ID 110 warning message or an event ID 109 error message may be logged in the Application log on a computer that is running Microsoft Office SharePoint Portal Server 2003 =

Article ID: 899449

Article Last Modified on 10/8/2007

-

APPLIES TO


 * Microsoft Office SharePoint Portal Server 2003

-





SYMPTOMS
An event ID 110 warning message or an event ID 109 error message may be logged in the Application log on a computer that is running Microsoft Office SharePoint Portal Server 2003. The following list contains the description that is included in each of these events:
 * Source: SharePoint Portal Server

Category: None

Type: Warning

Event ID: 110

Description:

SharePoint Portal Server was unable to get some of the Virtual Server configuration for portal site . As a result, any backups of the portal site that are made using SQL Server backup tools will not contain all Virtual Server configuration. For more information on how you can correct this situation, visit http://go.microsoft.com/fwlink/?LinkId=47309

For more information, see Help and Support Center at http://support.microsoft.com.
 * Source: SharePoint Portal Server

Category: None

Type: Error

Event ID: 109

Description:

SharePoint Portal Server was unable to get some of the Virtual Server configuration for portal site . As a result, any backups of the portal site that are made using SQL Server backup tools will not contain all Virtual Server configuration. For more information on how you can correct this situation, visit http://go.microsoft.com/fwlink/?LinkId=47309

For more information, see Help and Support Center at http://support.microsoft.com.

When you click the link in the description of the event, you are redirected to this article in the Microsoft Knowledge Base.



CAUSE
This behavior occurs if the account setting for the SharePoint administrators group is incorrectly configured. If the account setting for the SharePoint administrators group is incorrectly configured, SharePoint Portal Server 2003 cannot retrieve information about the server. Additionally, you may not be able to successfully restore SharePoint Portal Server 2003 data from backup.

The event ID 109 error message is logged when SharePoint Portal Server 2003 detects that backups that are not valid will be created if you use the backup and restore tools that are included in Microsoft SQL Server 2000 to back up the databases that are used by SharePoint Portal Server 2003. Incorrect account settings can also affect usage analysis processing and the Alerts feature in Microsoft Windows SharePoint Services.

Notes:
 * The event ID 110 warning message indicates that SharePoint Portal Server 2003 can work around the issue. If you restore SharePoint Portal Server 2003 data, the restore operation will be successfully completed.
 * The event ID 109 error message indicates that SharePoint Portal Server 2003 cannot work around the issue. If you restore SharePoint Portal Server 2003 data, the restore operation will not be successfully completed.

This behavior occurs most frequently when the SharePoint Portal Administration service is configured to log on as a user account that is not a member of one of the following groups:
 * The SharePoint administrators group
 * The local Administrators group on the server

When the SharePoint Portal Administration service is configured to log on as a user account that is not a member of these groups, the SharePoint Portal Administration service does not have permission to access the properties of the virtual server to create a complete and valid backup. Therefore, if you use the backup and restore tools that are included in SQL Server 2000 to back up the databases that are used by SharePoint Portal Server 2003, you cannot successfully restore the data from backup.



RESOLUTION
This problem is corrected in SharePoint Portal Server 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003



WORKAROUND
To work around this issue, make sure that the account setting for the SharePoint administrators group is configured correctly on the Set SharePoint Administration Group page of Windows SharePoint Services Central Administration. The account that you configure as the SharePoint administrators group must be one of the following account types:
 * A Windows user account that is a member of the Administrators group
 * A Windows security group account

You can configure a specific Windows user account as the SharePoint administrators account only when the default content access account and the SharePoint Portal Administration service account use the same Windows user account. In any other scenario, configure a Windows security group as the SharePoint administrators group.

To make sure that the account setting for the SharePoint administrators group is configured correctly, follow these steps:  Determine the user account that is configured as the default content access account. Then, determine the user account that the SharePoint Portal Administration service is configured to log on as. To determine these accounts, follow these steps:  To determine the user account that is configured as the default content access account, connect to the Configure Server Farm Account Settings page of SharePoint Portal Server Central Administration. To connect to the Configure Server Farm Account Settings page, start SharePoint Portal Server Central Administration, and then click Configure Server Farm Account Settings under Server Configuration. To determine the user account that the SharePoint Portal Administration service is configured to log on as, click Start, click Run, type control admintools in the Open box, and then click OK. Double-click Services, double-click SharePoint Portal Administration, and then click the Log On tab.  Do one of the following tasks, depending on your situation: <ul> If the user account that is configured as the default content access account is a different user account from the user account that the SharePoint Portal Administration service is configured to log on as, follow these steps:  Create a new Windows security group, and then add the following user accounts to the security group: <ul> The user account that is configured as the default content access account.</li> The user account that the SharePoint Portal Administration account is configured to log on as.</li></ul> </li> Configure the new Windows security group as the SharePoint administrators group:  Start Windows SharePoint Services Central Administration.</li> Under Security Configuration, click Set SharePoint administration group account.</li> Type the name of the Windows security group in the Group account name box, and then click OK.

Note Use the \  format when you type the name of the Windows security group.</li></ol> </li></ol> </li> If the user account that is configured as the default content access account is the same account as the user account that the SharePoint Portal Administration service is configured to log on as, configure the user account as the SharePoint administrators group:  Start Windows SharePoint Services Central Administration.</li> Under Security Configuration, click Set SharePoint administration group.</li> Type the name of the Windows security group in the Group account name box, and then click OK.

Note Use the \  format when you type the name of the Windows security group.</li></ol> </li></ul> </li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.This problem was first corrected in SharePoint Portal Server 2003 Service Pack 3.

<div class="moreinformation_section">

MORE INFORMATION
The scenario that is discussed in this article is also discussed in the following excerpt from the &quot;Disaster Recovery in SharePoint Products and Technologies&quot; chapter of the Microsoft SharePoint Products and Technologies Resource Kit:

For this scenario to work, the spsadmin service account must either be a member of the Administrator’s group on the Web front-end server or be a Windows SharePoint Services administrator. According to recommended security practices, you should not grant the spsadmin account administrator rights; on the server, the spsadmin account should be granted as few privileges as possible. By default, the content access account is granted Windows SharePoint Services administrator rights. You should create a new Windows security group, and add both the content access account and the spsadmin service account to this group. Then, using the Windows SharePoint Services administration Web pages, you should change the Windows SharePoint Services administrator account to be this Windows security group. From Windows SharePoint Services Central Administration, locate the Security Configuration section and click Set SharePoint administration group.

To view the &quot;Disaster Recovery in SharePoint Products and Technologies&quot; chapter of the Microsoft SharePoint Products and Technologies Resource Kit, visit the following Microsoft Web site:

http://www.microsoft.com/technet/windowsserver/sharepoint/v2/reskit/c2861881x.mspx

For more information about the SharePoint administrators group, see the &quot;Managing the SharePoint Administrators Group&quot; topic in the &quot;Server Farm Security&quot; section of the &quot;Security&quot; chapter of the Microsoft Office SharePoint Portal Server 2003 Administrator's Guide. The Microsoft Office SharePoint Portal Server 2003 Administrator's Guide (Administrator's Help.chm) is located in the Docs folder in the root folder of the SharePoint Portal Server 2003 CD.

Additional query words: sps 2k3 share point administrative sps2003

Keywords: kbshareptportalsvr2003sp3fix kbconfig kberrmsg kbtshoot KB899449

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.