Microsoft KB Archive/903738

= The computer stops responding when you use the Hot Add Memory feature to add RAM in Windows Server 2003 with Service Pack 1 =

Article ID: 903738

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition

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SYMPTOMS
Consider the following scenario:
 * You are using a computer that has a 64-bit chip set.
 * The computer is running a 32-bit version of Microsoft Windows Server 2003 with Service Pack 1 (SP1).
 * The computer has less than 4 gigabytes (GB) of random access memory (RAM) installed.
 * You use the Hot Add Memory feature to add RAM to the computer.
 * After you add RAM, the total amount of RAM is equal to or larger than 4 GB.

In this scenario, the computer stops responding. For example, when you use the Hot Add Memory feature to add 2 GB of RAM to a computer that already has 2 GB of RAM, the computer stops responding. Additionally, you may receive a &quot;Stop 0x0000007F&quot; error message in this scenario.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
You must be running Windows Server 2003 SP1.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbwinserv2003sp2fix kbqfe kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix KB903738

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