Microsoft KB Archive/923869

= Event ID 100 is logged in the Application log when you perform an MTA scan job in Antigen 9.0 for Exchange =

Article ID: 923869

Article Last Modified on 6/14/2007

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APPLIES TO


 * Microsoft Antigen for Exchange

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SYMPTOMS
When you perform a message transfer agent (MTA) scan job in Microsoft Antigen 9.0 for Exchange, event ID 100 is logged in the Application log. This event includes an empty Source field and resembles the following: Event ID : 100

Category : Unknown

Source :

Type : Error

Date : 7/25/2006

Time: 3:09:46 PM

Machine : Computer_Name

Description: The description for Event ID ( 100 ) in Source cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ConvertLegacyExchangeDNToSMTPAddress - GetColumn failed. Error code: 80005010



CAUSE
This event is logged if one of the following conditions is true:
 * The MTA component handles an e-mail message from an X.400 user.
 * In a mixed-mode Microsoft Exchange environment, the MTA component handles an e-mail message that is sent from a Microsoft Exchange Server 2003 user or a Microsoft Exchange 2000 Server user to a Microsoft Exchange Server 5.5 user. Alternatively, the MTA component handles a message that is sent from an Exchange 5.5 user to an Exchange 2003 user or to an Exchange 2000 user.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must apply the hotfix on the computer that is running Antigen 9.0 for Exchange.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
If you enable the Enable Antigen Program Log option on the Diagnostics screen in the Antigen General Options settings, Antigen makes entries in the ProgramLog.txt file. This log file is located in the Antigen installation folder. When you view the log file, you see the following entries: Tue Jul 25 15:06:45 2006 (2896-4368), &quot;ERROR: ConvertLegacyExchangeDNToSMTPAddress - GetColumn failed. Error code: 80005010&quot; Tue Jul 25 15:06:45 2006 (2896-4368), &quot;ERROR: Unable to ConvertLegacyExchangeDNToSMTPAddress for user /O=ORGANIZATION/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT PRIVATE MDB&quot; Tue Jul 25 15:09:35 2006 (2896-4368), &quot;ERROR: ConvertLegacyExchangeDNToSMTPAddress - GetColumn failed. Error code: 80005010&quot; Tue Jul 25 15:09:35 2006 (2896-4368), &quot;ERROR: Unable to ConvertLegacyExchangeDNToSMTPAddress for user /O=ORGANIZATION/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT PRIVATE MDB&quot; Tue Jul 25 15:09:46 2006 (2896-4368), &quot;ERROR: ConvertLegacyExchangeDNToSMTPAddress - GetColumn failed. Error code: 80005010&quot; Tue Jul 25 15:09:46 2006 (2896-4368), &quot;ERROR: Unable to ConvertLegacyExchangeDNToSMTPAddress for user /O=ORGANIZATION/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT PRIVATE MDB&quot; For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: sybari

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB923869

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