Microsoft KB Archive/224858

= OL2000: Microsoft Fax Is Missing When You Reconfigure Outlook =

Article ID: 224858

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q224858



SYMPTOMS
If you configure Outlook 2000 in Corporate or Workgroup (CW) mode with Microsoft Fax in the profile and then reconfigure to Internet Mail Only (IMO) mode, and then reconfigure Outlook back to CW mode, all the services that were in the Outlook profile remain, except for Microsoft Fax.



CAUSE
This behavior occurs because when you reconfigure Outlook 2000 to IMO mode, it automatically replaces Microsoft Fax with WinFax Starter Edition from Symantec.

This behavior is by design.



WORKAROUND
To work around this behavior, add Microsoft Fax as a service. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

195679 OL2000: How to Setup Fax Services for Outlook



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

195507 OL2000: Switching from One Installation Type to Another

Additional query words: OL2K

Keywords: kbprb KB224858

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