Microsoft KB Archive/326370

= XADM: Access Violation Occurs When Exchange Information Store Processes a Message =

Article ID: 326370

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange 2000 Enterprise Server

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This article was previously published under Q326370





SYMPTOMS
When the Microsoft Exchange 2000 Server information store processes an inbound Simple Mail Transfer Protocol (SMTP) e-mail message, an access violation may occur.

If the correct symbols are installed on the computer, the Dr. Watson log or the corresponding User.dmp file contains a call stack similar to the following:

26b3f748 006cfee1 16db7690 0000006a 00000000 store!EcSetCorrectRecipType+0x161 26b3fa94 005aa228 26b3fc60 ffffffff 26b3fc80 store!EcLocallyDeliverMsg+0xde5 26b3fab4 269cffa0 26b3fc60 ffffffff 26b3fc80 store!EcDoLocalDeliveryOp2+0x50 26b3fad8 269c4761 00000039 26b3fc60 ffffffff EXSMTP!CMdbLogon__HrDoLocalDelivery+0x8a 26b3fc94 269c435a 00000246 00000004 26b3feb4 EXSMTP!COmsgWrapper__HrDoLocalDelivery+0x349 26b3fef4 269c253c 0842f6e8 048e3e08 00000000 EXSMTP!misfnDoLocalDelivery+0x2f0 26b3ff10 269c2c29 238e182c 048e3e08 00000000 EXSMTP!Dispatch+0x132 26b3ff30 269c2b8f 08403c80 048e3e08 77e86ad6 EXSMTP!CMdb__DefaultMdbQueueThreadRoutine+0xb1 26b3ff58 004caa06 77e86659 00000000 26b3ffb4 EXSMTP!CMdb__MdbQueueThreadRoutine+0x1ae 26b3ff6c 61bd1247 00000000 00000000 00000001 store!TI__Invoke+0x83 26b3ffb4 77e8758a 0bdd0ea0 00000001 bffdf000 MDBTASK!MdbTaskPoolThread+0x22 26b3ffec 00000000 61bd1174 0bdd0ea0 00000000 KERNEL32!BaseThreadStart+0x52



CAUSE
This problem may occur if one of the recipient addresses on the To: line of the e-mail message cannot be located.



Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information
To resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database (MDB) patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:

329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbExchange2000preSP4mdbFix kbExchange2000preSP4marchbarFix

Keywords: kbhotfixserver kbqfe kbexchange2000presp4fix kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix kbqfe KB326370

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