Microsoft KB Archive/892260

= You may receive a &quot;STOP: 0x00000019&quot; error message on a Windows Server 2003-based computer =

Article ID: 892260

Article Last Modified on 6/27/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

-





SYMPTOMS
On a Microsoft Windows Server 2003-based computer, you may experience any one of the following symptoms:  The computer automatically restarts.  After you log on, you receive the following error message:

Microsoft Windows

The system has recovered from a serious error.

A log of this error has been created.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

If you want to see the data that the error report contains, click click here at the bottom of the message box. You see error signature information that is similar to the following: BCCode : 00000019 BCP1 : 00000020  BCP2 : ffbccd68  BCP3 : ffbcda40 BCP4 : ff9b4d28 OSVer : 5_2_3718 SP : 0_0 Product : 272_3  You receive the following &quot;STOP: 0x00000019&quot; error message on a blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:


 * STOP: 0x00000019 (0x00000020, 0xffbccd68, 0xffbcda40, 0xff9b4d28)

BAD_POOL_HEADER

 An error message that is similar to the following is logged in the System event log:

Date:

Source: System

Error Time:

Category: (102)

Type: Error

Event ID: 1003

User: N/A

Computer:

Description: Error code 00000019, parameter1 00000020, parameter2 ffbccd68, parameter3 ffbcda40 , parameter4 ff9b4d28. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 0000019 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c



CAUSE
This issue occurs because of a problem in the NTFS file system.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this fix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions   Date         Time   Version            Size    File name --  18-Feb-2005  02:38  5.2.3790.274      619,520  Ntfs.sys

Windows Server 2003, Itanium-based versions   Date         Time   Version            Size    File name --  17-Feb-2005  10:37  5.2.3790.274    1,695,232  Ntfs.sys

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was corrected in Windows Server 2003 Service Pack 1.

Additional query words: bugcheck bug check crash kernel bluescreen 0x00000019

Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbfix KB892260

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.