Microsoft KB Archive/240583

= Money 2000: "Not Signed In" Error Message When You Return to Your Financial Institution's Web Site =

Article ID: 240583

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Money 2000 Standard Edition
 * Microsoft Money 2000 Deluxe Edition
 * Microsoft Money 2000 Business & Personal Edition

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This article was previously published under Q240583



SYMPTOMS
When you download a statement from your financial institution's Web site, move to a different screen in Money 2000, and then click Back to return to the Web site, you may receive an error message stating that you are no longer signed in to the Web site.

When you attempt to reconnect to the Web site, you continue to receive the error message.



CAUSE
This behavior can occur because Money 2000 does not recognize that you are still connected to your financial institution's Web site when you move to a different screen in the program.

When you return to the Web site, Money 2000 attempts to sign in to the Web site again. However, your financial institution's Web server refuses the connection because you are still signed in to the Web site.



RESOLUTION
To resolve this issue, wait for your financial institution's Web server to reset your connection before you attempt to reconnect to your financial institution's Web site. The idle time before your connection is reset is determined by your financial institution.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To prevent this issue from occuring, start Microsoft Internet Explorer before you download your statement from your financial institution's Web site. To do this:
 * 1) Click Start, point to Programs, and then click Internet Explorer.
 * 2) Start Money if it is not already running, or click the Money 2000 button on the Windows task bar.
 * 3) Connect to your financial institution's Web site, and then download your statement.

When Internet Explorer is running, Money 2000 recognizes that you are still connected to your financial institution's Web site when you move to a different screen in Money 2000. When you click Back to return to your financial institution's Web site, Money does not attempt to sign in to the Web site again.

Additional query words: w_money money2k money2000 msie

Keywords: kbbug kberrmsg kbonline kbpending kbui KB240583

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