Microsoft KB Archive/823565

= The Site Replication Service does not process messages, and Event ID 1091 is logged =

Article ID: 823565

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
The Site Replication Service (SRS) on your Microsoft Exchange Server 2003 computer does not process messages, and you receive the following event in the application event log: Event Type: Warning

Event Source: MSExchangeSRS

Event Category: Replication

Event ID: 1091

Description: The directory replication agent (DRA) attempted to open mail with name /o= /ou= /cn=Configuration/cn=Servers/cn= /cn=Microsoft DSA: but received error 2152006410. Messages could not be sent. Make sure that the mail service on this Microsoft Exchange Server computer is running.



CAUSE
This problem occurs because the MAPI DRA does not close down completely until the receive thread closes. If the send thread encounters an error, the DRA is marked as not running, and the receive thread cannot close. The send thread cannot re-initialize the MAPI DRA because the DRA is not completely closed.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  11-Aug-2003  18:31  6.5.6980.17       339,456  Srsmain.exe 11-Aug-2003 18:31  6.5.6980.17       339,456  Srsmain.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbhotfixserver kbbug KB823565

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