Microsoft KB Archive/160025

= OFF97: User Information Does not Display in Help About Window =

Article ID: 160025

Article Last Modified on 11/22/2000

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APPLIES TO


 * Microsoft Office 97 Standard Edition

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This article was previously published under Q160025



SYMPTOMS
When you click About  on the Help menu in any of the Microsoft Office 97 programs, you see the following in the "This product is licensed to:" box:

  Unknown User Uninstalled Version Product ID:

NOTE: The same information displays in the program splash screen you see when you start the program.



CAUSE
The User name, Company name, and Product ID fields are empty if all of the following are true:
 * You chose to have the Shared files installed on the server.

-and-


 * You chose "Run from Network Server" as your installation type.

-and-


 * You ran the Office setup program in maintenance mode and chose the Reinstall option.



RESOLUTION
To display the correct information in the "This product is licensed to:" box, do the following:

Remove Microsoft Office

 * 1) Quit all Office programs, including the Office Shortcut Bar.
 * 2) On the Windows Start menu, point to Settings and then click Control Panel.
 * 3) In the Control Panel window, double-click Add/Remove Programs.
 * 4) Click the Install/Uninstall tab, select Microsoft Office 97, and then click Add/Remove.
 * 5) In the first Microsoft Office Setup dialog box that appears, click Remove All.
 * 6) Click Yes when you are prompted whether or not you want to remove Microsoft Office.
 * 7) Click Restart Windows when the setup program finishes.

Rerun the Setup for Microsoft Office
Rerun the Office setup program from your administrative installation and choose the same options you selected the first time you ran the Office setup program.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF97 8.00

Keywords: KB160025

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