Microsoft KB Archive/244838

= WD2000: Nothing Happens or Word Stops Responding When You Click Web Page Preview =

Article ID: 244838

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q244838





SYMPTOMS
When you attempt to preview your Word document as a Web page (on the File menu, click Web Page Preview), nothing happens or Microsoft Word stops responding (hangs).

This problem occurs in the following two cases:

Case 1
In Microsoft Windows 95 and Windows 98, if Microsoft Photo Editor is open and you try to view your Word document as a Web page, nothing happens.

Case 2
In Microsoft Windows 2000, if Microsoft Photo Editor and Microsoft Internet Explorer are open and you try to view your Word document as a Web page, Microsoft Word stops responding (hangs).



WORKAROUND
To view your Word document as a Web page, close Microsoft Photo Editor.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB244838

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