Microsoft KB Archive/221100

GR99: No Objects Listed or Error Message When Inserting Clipart

PSS ID Number: Q221100 Article last modified on 04-13-1999

WINDOWS:99

WINDOWS

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The information in this article applies to:

 == Microsoft Graphics Studio Greetings 99 == 

= SYMPTOMS =

When you attempt to add an object from Clip Gallery to your Greetings 99 project, you may experience one or more of the following symptoms depending on the installation option you selected when you installed Greetings 99:

Minimum Installation

 * No images may be listed in the Photographs category in Clip Gallery.
 * No clips may be listed in the Motion Clips category in Clip Gallery.
 * No sound files may be listed in the Sounds category in Clip Gallery.

Full Installation
When you attempt to add an object from Clip Gallery, you may receive the following error message:

The file is stored on a disc called “Greetings.”

Please insert this disc.

You may receive this error message even though the correct CD-ROM is in the CD-ROM drive.

= CAUSE =

This behavior can occur if you are using the version of Greetings 99 included with Microsoft Works Suite 99.

When you install Greetings 99, the clip art remains on the CD-ROM. Clip Gallery locates the Greetings 99 clip art by searching the CD-ROM drive for the appropriate volume label on the CD-ROM. The Greetings 99 CD-ROM (Disc 3) included with Works Suite 99 does not have the correct volume label.

= RESOLUTION =

To resolve this issue, download and run the WksCApat.exe file from the Microsoft Software Library.

The following file is available for download from the Microsoft Software Library:

WksCApat.exe (http://support.microsoft.com/download/support/mslfiles/WksCApat.exe)

Release Date: Apr-09-1999

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

Q119591 How to Obtain Microsoft Support Files from Online Services

If you cannot download the WksCApat.exe file from the Microsoft Software Library, you may be able to use one of the following methods to resolve this issue. To do this, use the appropriate method for your installation of Greetings 99.

Full Installation
If you selected the Full Installation option when you installed Greetings 99, update the location of the Greetings 99 clip art. To do this, follow these steps:


 * 1) Attempt to add a Clip Gallery object.
 * 2) When you receive the error message listed in the “Symptoms” section of this article, click Look Elsewhere.
 * 3) Click Update Location.

Minimum Installation
If you selected the Minimum Installation option when you installed Greetings 99, remove Greetings 99 and then reinstall the program. When you reinstall Greetings 99, select the Full Installation option. To do this, follow these steps:

  Click Start, point to Settings, and then click Control Panel.   Double-click Add/Remove Programs.   In the list of installed programs, click Microsoft Greetings, and then click Add/Remove.   Click Remove All, and then click Yes.   Follow the instructions on the screen to finish removing Greetings 99.   Reinstall Greetings 99. To do this, follow these steps: <ol style="list-style-type: lower-alpha;">  Insert the Works Suite 99 Disc 3 into the CD-ROM drive. </li>  If Setup starts automatically, continue to step C. If Setup does not start automatically, click Start, and then click Run. In the Open box, type the following line, and then click OK </li></ol>

<cd-rom>:/setup where <cd-rom> is the drive letter of your CD-ROM drive. <ol start="3" style="list-style-type: lower-alpha;">  Click Install Greetings, and then follow the instructions on the screen to install the program. When you are prompted to choose the type of installation you want, click Full Installation. </li>  Follow the instructions on the screen to finish installing Greetings 99. </li></ol> </li>  Follow the steps in the “Full Installation” section earlier in this article. </li></ol>

= STATUS =

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: missing errors blank empty pictures 1.00 greet99

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========================================================= Keywords : kbenv kberrmsg kbfile kbsetup kbtool kbimu Version : WINDOWS:99 Platform : WINDOWS Issue type : kbbug Solution Type : kbfix ============================================================================= Copyright Microsoft Corporation 1999.