Microsoft KB Archive/837939

= A manually pinned file may be unavailable when you disconnect from the network in Windows XP =

Article ID: 837939

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 1, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition  Microsoft Windows XP Professional Microsoft Windows XP Home Edition

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SYMPTOMS
Consider the following scenario:
 * A file is created or edited in a folder that is not available offline in Microsoft Windows XP.
 * One of the subfolders of this folder is available offline.
 * The file has entered the temporary cache.
 * After the file exits the temporary cache, the file is manually pinned.

In this scenario, when you right-click the file, and then you click Make Available Offline, the file may be unavailable when you disconnect from the network. This behavior occurs even though the synchronization process seems to complete without an error. If you later connect to the network, and then you resynchronize files, the file may become available offline.

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Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must be running Windows XP Service Pack 1 (SP1) to install this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, Itanium-based versions
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WORKAROUND
To work around this problem, connect to the network, and then manually synchronize files if you discover a file is unavailable offline. Then, check that the file exists in the &quot;Offline Files&quot; folder. In some instances, this workaround may require multiple synchronizations.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbwinxpsp2fix kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB837939

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