Microsoft KB Archive/167622

= WD95: Word 97 Linked Picture Causes Invalid Page Fault in Mswrd832 =

Article ID: 167622

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a

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This article was previously published under Q167622



SYMPTOMS
In Microsoft Word 7.x, if you open a Word 97 document that contains a linked picture, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click Details, the following message appears:

WINWORD caused a divide error in module MSWRD832.CNV at 0137:

where the value for  may vary.



CAUSE
This problem occurs when you do the following in Word 97 before you open the document in Word 7.x:
 * You insert a picture and click to select the Link To File check box.
 * You click to clear the Save With Document check box.
 * You click to select the Float Over Text check box.

NOTE: When you insert a picture in Word 97, these check boxes can be accessed in the Insert Picture dialog box. To display the Insert Picture dialog box, point to Picture on the Insert menu, and then click From File.



WORKAROUND
To work around this problem, use any of the following methods.

Method 1: Save As Word 6.0/95
From Word 97, save the file in the Word 6.0/95 file format.

Method 2: Click to Select the Save With Document Check Box
In Word 97, when you click the Link To File check box while inserting a picture, do not clear the Save With Document check box. Then, save the document in Word 97 format and open the file in Word 7.0.

Method 3: Clear the Float Over Text Check Box
In Word 97, when you insert a linked picture, clear the Float Over Text check box. Then, save the document in Word 97 format and open the file in Word 7.0.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Microsoft Word for Windows 95, versions 7.0 and 7.0a, do not include a converter to open Word 97 documents. You must use the Word 97-2000 Import Converter to open Word 97 documents in Word 7.x. For information about obtaining the Word 97-2000 Import Converter for Word 7.x and Word 6.x, please see the following article in the Microsoft Knowledge Base:

162214 WD: How to Obtain the Word 97-2000 Import Converter

Keywords: kbbug kbusage KB167622

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