Microsoft KB Archive/938446

= Error message when you try to install Windows Small Business Server 2003 Service Pack 1: &quot;Windows Small Business Server Service Pack 1 Setup has encountered an error&quot; =

Article ID: 938446

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Small Business Server 2003 Premium Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition

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SYMPTOMS
When you try to install Microsoft Windows Small Business Server 2003 Service Pack 1 (SP1), the installation is not completed successfully. Additionally, you receive the following error message:

Windows Small Business Server Service Pack 1 Setup has encountered an error. For more information, review the most recent entry in the Setup error log in C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\logs\setup.log. Then correct the error and run Service Pack 1 Setup again.

The following events may be logged in the Application log: Event Source: MsiInstaller

Event ID: 1013

Description: Product: Microsoft Office Outlook 2003 -- You have not entered a valid Product Key. Please check the number located on the sticker on the back of the CD case or on your Certificate of Authenticity.

Event Source: MsiInstaller

Event ID: 1023

Description: Product: Microsoft Office Outlook 2003 - Update 'Office 2003 Service Pack 1' could not be installed. Error code 1603. Additional information is available in the log file C:\Program Files\Microsoft Integration\Windows Small Business Server 2003 \Logs\OutlookSP1Upgrade.log.

When you examine the Errorlog.txt file that is located in C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs folder, the following entry appears:

[05/24/07,13:55:05] Microsoft Office Outlook 2003 (Service Pack 1): [2] Error applying Outlook SP1 MSP file to AIP (H:\ClientApps\Office2003_SP1\OFFICE2003_SP1.MSP/H:\CLIENT~1\outlook2003 \OUTLS11.msi), (1603)

When you examine the Eventlog.txt file that is located in C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs folder, the following entry appears:

[05/24/07,13:55:05] Microsoft Office Outlook 2003 (Service Pack 1): ***ERRORLOG EVENT*** : Error applying Outlook SP1 MSP file to AIP (H:\ClientApps\Office2003_SP1 \OFFICE2003_SP1.MSP/H:\CLIENT~1\outlook2003\OUTLS11.msi), (1603)

When you examine the OutlookSP1Upgrade.log file, the following entry appears:

MSI (s) (B8:8C) [13:55:04:938]: Product: Microsoft Office Outlook 2003 - Update 'Office 2003 Service Pack 1' could not be installed. Error code 1603. Additional information is available in the log file C:\Program Files\Microsoft Integration\Windows Small Business Server 2003 \Logs\OutlookSP1Upgrade.log. MSI (s) (B8:8C) [13:55:04:938]: Note: 1: 1708 MSI (s) (B8:8C) [13:55:04:938]: Product: Microsoft Office Outlook 2003 -- Installation operation failed.



CAUSE
This problem may occur if the Microsoft Office Outlook 2003 Service Pack 1 Client Deployment component is not installed. This problem may also occur if the ClientAppsRoot registry entry points to an incorrect location for the ClientApps folder. The ClientAppsRoot registry entry is located in the following registry subkey:



RESOLUTION
To resolve this problem, follow these steps:
 * 1) In Control Panel, double-click Add or Remove Programs.
 * 2) Click Change/Remove to start the Windows Small Business Server 2003 integrated setup process.
 * 3) On the component selection screen, click Maintenance for Server Tools.
 * 4) Click Maintenance for Client Deployment.
 * 5) Click Install for Microsoft Office Outlook 2003 (Service Pack 1).
 * 6) Click Next, and then follow the instructions to complete the wizard.

Keywords: kberrmsg kbtshoot kbprb KB938446

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