Microsoft KB Archive/263530

= OL98: Outlook Continues To Run After You Quit Outlook =

Article ID: 263530

Article Last Modified on 9/23/2005

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q263530



SYMPTOMS
Outlook continues to run and appears in the Close Program dialog box after you quit Outlook.



CAUSE
This problem may occur when you implement the IOutlookItemEvents interface and return the E_FAIL return code from the OnOpen method. The E_FAIL return code indicates that you do not want the item to be opened. After this occurs, you can reply to a message normally and you can use Outlook normally.

When you quit Outlook, it appears to quit as expected, but it does not. You can see the Outlook.exe file in Close Program dialog box which means that Outlook is still running. You must terminate the process in the Close Program dialog box. To do this, press CTRL+ALT+DELETE, click the Outlook.exe file, and then click End Task.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date        Time     Version    Size       File name --  4/13/1999   9:48AM   8.5.6409   6,599,952  Outllib.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: kbofficeprog kbMsg kbOutlook850fix OL98

Keywords: kbbug kbfix kboutlook850fix kbqfe kbmsg kbprogramming kbhotfixserver KB263530

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