Microsoft KB Archive/831276

= You cannot access your mailbox and event ID 7031 is logged in the application event log in Exchange 2000 Server =

Article ID: 831276

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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SYMPTOMS
When you try to use your e-mail client to connect to your Microsoft Exchange 2000 Server computer, you may not be able to access your mailbox.

When you view the application event log on the Exchange 2000 server, you see events that are similar to the following: Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date:

Time:

User: N/A

Computer:

Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this  time(s). The following corrective action will be taken in 0 milliseconds: No action.



CAUSE
This problem may occur if the information store on your Exchange 2000 computer has crashed. The information store may crash if a rule on one of the mailboxes in the information store has been corrupted.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  30-Oct-2003  04:37  6.0.6529.0      3,915,776  Cdoex.dll 30-Oct-2003 04:30  6.0.6529.0        851,968  Davex.dll 30-Oct-2003 04:30  6.0.6529.0         53,248  Davexpc.dll 30-Oct-2003 04:26  6.0.6529.0        131,072  Drviis.dll 30-Oct-2003 04:27  6.0.6529.0        577,536  Dsaccess.dll 30-Oct-2003 03:35  6.0.6529.0        184,320  Dscmsg.dll 30-Oct-2003 03:36  6.0.6529.0        962,560  Emsmdb32.dll 30-Oct-2003 04:29  6.0.6529.0      2,179,072  Ese.dll 30-Oct-2003 04:29  6.0.6529.0         40,960  Eseperf.dll 09-Sep-2003 01:18                      6,991  Eseperf.hxx 30-Oct-2003 04:29                    391,634  Eseperf.ini 30-Oct-2003 04:37  6.0.6529.0      3,575,808  Excdo.dll 30-Oct-2003 04:26  6.0.6529.0         90,112  Eximap4.dll 30-Oct-2003 04:27  6.0.6529.0        262,144  Exmime.dll 30-Oct-2003 03:16  6.0.6529.0        176,128  Exnntp.dll 30-Oct-2003 04:30  6.0.6529.0        143,360  Exodbesh.dll 30-Oct-2003 04:30  6.0.6529.0         57,344  Exodbpc.dll 30-Oct-2003 04:30  6.0.6529.0        200,704  Exodbprx.dll 30-Oct-2003 04:30  6.0.6529.0      2,179,072  Exoledb.dll 30-Oct-2003 04:24  6.0.6529.0         81,920  Exosal.dll 30-Oct-2003 04:26  6.0.6529.0         32,768  Expop3.dll 30-Oct-2003 04:27  6.0.6529.0         32,768  Exproto.dll 30-Oct-2003 04:30  6.0.6529.0        307,200  Exprox.dll 30-Oct-2003 03:39  6.0.6529.0        143,360  Exschema.exe 30-Oct-2003 04:30  6.0.6529.0        315,392  Exsmtp.dll 30-Oct-2003 03:41  6.0.6529.0        675,840  Exwform.dll 30-Oct-2003 03:17  6.0.6529.0        180,224  Exwin32.dll 30-Oct-2003 03:39  6.0.6529.0         40,960  Febecfg.dll 30-Oct-2003 04:26  6.0.6529.0         32,768  Iisif.dll 30-Oct-2003 04:27  6.0.6529.0        135,168  Iisproto.dll 30-Oct-2003 04:28  6.0.6529.0         61,440  Imap4be.dll 30-Oct-2003 03:42  6.0.6529.0        319,488  Imap4evt.dll 30-Oct-2003 03:41  6.0.6529.0        126,976  Imap4fe.dll 30-Oct-2003 04:26  6.0.6529.0        126,976  Imap4svc.dll 30-Oct-2003 04:27  6.0.6529.0         40,960  Jcb.dll 30-Oct-2003 03:16  6.0.6529.0         49,152  Mdbevent.dll 30-Oct-2003 03:33  6.0.6529.0      2,289,664  Mdbmsg.dll 30-Oct-2003 03:18  6.0.6529.0         32,768  Mdbrole.dll 30-Oct-2003 03:36  6.0.6529.0        909,312  Mdbsz.dll 30-Oct-2003 04:27  6.0.6529.0         24,576  Mdbtask.dll 30-Oct-2003 03:16  6.0.6529.0        151,552  Nntpex.dll 30-Oct-2003 04:23  6.0.6529.0         94,208  Peexch50.dll 30-Oct-2003 04:24  6.0.6529.0        397,312  Phatcat.dll 30-Oct-2003 04:26  6.0.6529.0         36,864  Pop3be.dll 30-Oct-2003 03:42  6.0.6529.0        303,104  Pop3evt.dll 30-Oct-2003 03:41  6.0.6529.0         24,576  Pop3fe.dll 30-Oct-2003 04:24  6.0.6529.0         73,728  Pop3svc.dll 30-Oct-2003 03:42  6.0.6529.0        163,840  Protomsg.dll 30-Oct-2003 04:27  6.0.6529.0        532,480  Reapi.dll 30-Oct-2003 04:30  6.0.6529.0        311,296  Resvc.dll 30-Oct-2003 04:26  6.0.6529.0      4,665,344  Store.exe 30-Oct-2003 03:41  6.0.6529.0      3,735,552  Wmtemplates.dll

Requirement: After you have applied the update, restart your computer
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons

Additional query words: XADM

Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB831276

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