Microsoft KB Archive/891513

= You may receive an empty result when you try to run a report by using the built-in Reporting feature in Systems Management Server 2003 Service Pack 1 =

Article ID: 891513

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Systems Management Server 2003 Service Pack 1

-





SYMPTOMS
Consider the following scenario: You try to run a report by using the built-in Reporting feature in Microsoft Systems Management Server (SMS) 2003 Service Pack 1 (SP1). Specifically, you use a wildcard character (%, for example) in one or more input boxes in the Reporting feature. In this scenario, you may receive an empty result.



CAUSE
This issue occurs because not all input boxes in the Reporting feature can handle wildcard characters. For example, this issue occurs if you use a wildcard character in the Software Title box.



Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have SMS 2003 Service Pack 1 (SP1) installed before you install this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  19-Oct-2004  19:55  2.50.3174.1124    605,906  Reportinginstall.exe 24-Dec-2003 21:30  2.50.2726.154      40,960  Smsse.dll 25-Jan-2005 02:53                        515  Smsconfig.inf 24-Dec-2003 21:30  2.50.2726.154      40,960  Smsse.dll



WORKAROUND
To work around this issue, insert &quot;25&quot; after the first wildcard character. For example, type %25acrobat% instead of %acrobat%. Or, type %25dell% instead of %dell%.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbexpertiseinter kbsms2003spfix kbsms200sp2fix KB891513

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.