Microsoft KB Archive/935409

= Error message when you try to install Microsoft Office Accounting Express: &quot;The following component could not be installed. Microsoft Office Small Business Connectivity components&quot; =

Article ID: 935409

Article Last Modified on 10/24/2007

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APPLIES TO


 * Microsoft Office Accounting Express 2008
 * Microsoft Office Accounting Express 2007

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SYMPTOMS
When you try to install Microsoft Office Accounting Express, you receive the following error message:

The following Component could not be installed. Microsoft Office Small Business Connectivity Components.



CAUSE
This problem occurs if one of the following conditions is true:
 * The user account that you are using does not have administrator rights. See Resolution 1.
 * The user profile that you are using to install Accounting Express does not have administrator rights. See Resolution 2.
 * Another version of Microsoft Office Small Business Connectivity Components is already installed. See Resolution 3.



Resolution 1
To resolve this problem, verify that the user account that you are using belongs to the Administrator group. To do this, follow these steps:
 * 1) Click Start, click Control Panel, and then double-click User Accounts.
 * 2) In the User Name column, locate the user account that you are using.
 * 3) Verify that Administrator appears in the Group column for this account.

Resolution 2
To resolve this problem, verify that the user profile that you are using has administrator rights. To do this, follow these steps:
 * 1) Click Start, click Control Panel, and then double-click User Accounts.
 * 2) On the Users tab, click Add.
 * 3) In the User name box, enter a user name.
 * 4) In the Domain box, enter a domain, and then click Next.
 * 5) Verify that Administrators appears in the Other list.
 * 6) Click Finish.

Resolution 3
To resolve this problem, remove the existing version of Microsoft Office Small Business Connectivity Components. To do this, follow these steps:
 * 1) Click Start, click Run, type appwiz.cpl, and then click OK.
 * 2) In the Add or Remove Programs dialog box, select the Microsoft Office Small Business Connectivity Components check box.
 * 3) Click Remove.

Additional query words: MOA

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate KB935409

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