Microsoft KB Archive/921020

= Error message when you try to submit an order in Microsoft CRM 3.0 by using Microsoft CRM Integration for Great Plains: &quot;The Order submission/update failed&quot; =

Article ID: 921020

Article Last Modified on 9/8/2006

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APPLIES TO

 Microsoft Dynamics CRM 3.0, when used with:  Microsoft CRM Integration for Great Plains

  

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SYMPTOMS
When you try to submit an order in Microsoft Dynamics CRM 3.0 by using Microsoft CRM Integration for Great Plains, you receive the following error message:

The Order submission/update failed. Please try again later or contact your system administrator for details.



CAUSE
This problem occurs if the date on the computer is in the format dd/mm/yy. For example, July 25, 2006, may be formatted as 25/07/06 on the computer.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Install this hotfix on computers that are running the server component of Microsoft CRM 3.0.

Prerequisites
No prerequisites are required.

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB$\Spuninst folder.

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MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB921020

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