Microsoft KB Archive/131127

Road Atlas: AMW4.EXE Caused a GP Fault in Module DESKJETC.DRV

PSS ID Number: Q131127 Article last modified on 10-02-1995

WINDOWS

= SYMPTOMS =

When you print to a Hewlett-Packard (HP) DeskJet 500C, 550C, or 560C printer with a variety of DeskJet printer drivers, you may receive the following Application Error

AMW.EXE has caused a General Protection Fault in module HP500C.DRV at 

-or-

AMW4.EXE caused a General Protection Fault in module DESKJETC.DRV at 

where  is the memory address.

The problem can occur with DeskJet driver versions 1.0 to 4.1.

= RESOLUTIONS =

To eliminate the error message, use one of the following procedures:

  Turn-off the Draw Database Symbols Option (for the HP DeskJet 500C Printer Driver Version 4.0 and later). -or-   Change the Printout option to a setting other than Automatic. -or-   Change the Dithering option to a setting other than Standard. -or-   Change the Printer Driver. 

Turning-Off the Draw Database Symbols Option

 * 1) From the Automap File menu, choose Print.
 * 2) Choose Options. Clear the Draw Database Symbols check box.

Changing the Printout Option Setting

 * 1) From the File menu, choose Print.
 * 2) Select your printer.
 * 3) Choose Setup.
 * 4) In the Printout section, select Color Graphics. Choose OK.

Changing the Dithering Option Setting
For the HP DeskJet 500C printer driver versions 3.1 and earlier, use the following steps to change the Dithering option setting:


 * 1) From the Automap File menu, choose Print.
 * 2) Choose Setup. Choose Options.
 * 3) In the Dithering section, select any option except Standard.

Changing the Printer Driver
Install the HP DeskJet 500 or 500C (Monochrome) printer driver shipped with Microsoft Windows, or upgrade to the HP DeskJet printer driver to version 5.0 or later.

For more information installing a new printer driver in Windows, see your Windows printed documentation or online Help.

= MORE INFORMATION =

For more information about local support or upgraded printer drivers, contact Hewlett-Packard at (800) 752-0900.

The products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kbprint kb3rdparty kbgraphic kbusage kberrmsg kbbuglist kbprb KBSubcategory:

= Additional reference words: auto auto-map automap reference =

Copyright Microsoft Corporation 1995.