Microsoft KB Archive/322192

= You receive the &quot;Normal.dot has caused a serious error the last time it was opened&quot; error message when you try to import PowerPoint slides in Word 2002 =

Article ID: 322192

Article Last Modified on 1/6/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q322192



SYMPTOMS
When you try to import slides from a Microsoft PowerPoint 2002 presentation into a Word 2002 document, you may receive the following error message:

Normal.dot has caused a serious error the last time it was opened.

Word does not successfully import the slides.



CAUSE
This problem may occur if Symantec Corporation's Norton AntiVirus program is running on your computer. Norton AntiVirus may create a copy of the Normal.dot file. The Normal.dot file is a template used by Word. This can prevent the successful importation of slides.



RESOLUTION
To resolve this issue, visit the following Symantec Web site to obtain an updated version of Norton AntiVirus or to receive help with the reconfiguration of Norton AntiVirus:

http://www.symantec.com/techsupp/



MORE INFORMATION
For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prb WD2002

Keywords: kberrmsg kbtshoot kbprb KB322192

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