Microsoft KB Archive/270798

= Encarta Language Learning: Menu Bar Is Missing =

Article ID: 270798

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Language Learning French 1.0 Standard Edition
 * Microsoft Encarta Language Learning French 1.0 Deluxe Edition
 * Microsoft Encarta Language Learning Spanish 1.0 Standard Edition
 * Microsoft Encarta Language Learning Spanish 1.0 Deluxe Edition

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This article was previously published under Q270798



SYMPTOMS
When you run one of the programs listed at the beginning of this article, the menu bar may be missing from the top of the program window.



CAUSE
This behavior can occur if one of the following conditions is true:
 * You installed the Encarta Language Learning program on a computer that is running Microsoft Windows Millennium Edition (Me), Microsoft Windows NT 4.0, or Microsoft Windows 2000.

-and-

Less than 64 megabytes (MB) of random access memory (RAM) is installed in the computer.

-or-


 * You installed the Encarta Language Learning program on a computer that is running Microsoft Windows 95 or Microsoft Windows 98.

-and-

Microsoft Internet Explorer 5.5 is installed on the computer.

-and-

Less than 48 MB of RAM is installed in the computer.



RESOLUTION
To resolve this issue, use the appropriate method for your operating system.

Windows Me, Windows NT 4.0, Windows 2000
To resolve this issue, purchase additional RAM so that your computer meets the minimum system requirements of 64 MB of RAM for these operating systems.

If you do not want to purchase additional RAM, return the product to your software retailer, or contact Microsoft Customer Service at (800) 426-9400 for information about how to return the product and obtain a full refund.

Windows 95 and Windows 98
To work around this issue, restore Internet Explorer 5.01:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Double-click Microsoft Internet Explorer 5.5 and Internet Tools.
 * 4) Click Restore the previous Windows Configuration, and then click OK.
 * 5) When you are prompted to restart the computer, do so.

NOTE: These steps may require you to reinstall Microsoft Outlook Express.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
To reinstall Outlook Express:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click the Windows Setup tab.
 * 4) Under Components, click to select the Outlook Express check box.
 * 5) Click OK.

NOTE: You may be prompted to insert your Microsoft Windows installation CD-ROM.
 * 1) When the installation is finished, close Control Panel.

Additional query words: multi multi-media media mm ellf ells insufficient memory toolbar gone

Keywords: kbdisplay kbprb KB270798

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