Microsoft KB Archive/273849

= Hewlett-Packard DeskJet 812C Printer Only Prints Half of an Image on One Page =

Article ID: 273849

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q273849



SYMPTOMS
A Hewlett-Packard (HP) DeskJet 812C printer that is connected to a parallel port may print half of an image on one page, eject the page, and continue to print some or all of the remaining image on a second page.



CAUSE
This behavior can occur if a Micro Solutions Backpack Parallel Port External CD-RW (Model #190130) is installed on your computer. The CD-RW shares the parallel port with other parallel devices, which can cause it to interfere with the HP DeskJet 812C printer and the Microsoft Windows 2000 print driver.



RESOLUTION
To resolve this behavior, you must perform the following steps:


 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Locate Backpack Finder, and then click Finder Settings.
 * 3) Make unavailable LPT Interrupts, LPT Port Type, and Backpack Detection.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbhardware kbprb kbprint KB273849

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