Microsoft KB Archive/88312

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Windows Hangs on Dell 310 with Genius 420 Monitor

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Q88312

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The information in this article applies to:


 * Microsoft Windows versions 3.1, 3.11

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SYMPTOMS
When you run Microsoft Windows 3.1 on a Dell 310 computer with a Genius 420 monitor and Genius 420 mouse driver, the system stops responding (hangs) when you start Windows 3.1 in standard or 386 enhanced mode.

CAUSE
Ran-Ger Technologies Incorporated confirmed this as a compatibility problem between the Genius 420 monitor and Dell 310 computer. Ran-Ger Technologies is working with Dell to resolve this problem.

MORE INFORMATION
The Ran-Ger 420 monitor and the Dell 310 computer included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3.10 3.11 386/20 video error hang hangs hung stopped crashed frozen 3rdparty

Keywords :

Issue type :

Technology : kbWin3xSearch kbWin310 kbWin311