Microsoft KB Archive/201547

= XFOR: GroupWise User Without First and Last Name Not Synched to Exchange =

Article ID: 201547

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q201547





SYMPTOMS
When you run the directory synchronization (dirsync) process from Groupwise to Exchange Server, GroupWise accounts may appear to fail updating the address list. The Missing accounts seem to missing First Names and Last Names.



CAUSE
NetWare requires an object ID and a last name for each user. The last name can actually contain any number of odd characters, including a single space. When this user is given a GroupWise account, the only item that is required is a mailbox ID.

If a NetWare user is created with no first name and a single space in the last name field, and then given a GroupWise account, the account ends up having a mailbox ID only. With the mapping rule for the Exchange Server display name set to be first name and last name, there will not be a "good" value to put in the display name field when this GroupWise user is synchronized to Exchange Server.

Consequently, the user will not be imported into Exchange Server through dirsync because of an invalid display name.



WORKAROUND
To work around the problem, ensure that the GroupWise accounts involved with directory synchronization are associated with NetWare accounts with first and last names defined.



STATUS
Microsoft has confirmed that this is a problem in Exchange Server version 5.5.



MORE INFORMATION
If one (or more) of the GroupWise accounts to be synchronized has the problem of an undefined first and last name, and an attempt is made to synchronize all the GroupWise accounts to Exchange Server, the Exchange Server logging will report that all users were successfully imported from GroupWise, even though one (or more) of these users does not get added to the Exchange Server global address list.

This behavior is by design because the users are actually imported successfully from GroupWise, and the problem comes later when the users are being added to the global address list.

Keywords: kbbug kbnofix KB201547

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