Microsoft KB Archive/934764

= You cannot complete the installation of Windows Live OneCare =

Article ID: 934764

Article Last Modified on 9/10/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
When you try to install Windows Live OneCare, you receive the following error message:

Urgent: Connect to the internet to finish installing OneCare – OneCare needs to connect to the internet to complete the installation

When you click Complete Installation, you receive the following error message:

OneCare cannot complete the installation at this time because of a problem connecting to the service.



CAUSE
This issue may occur if there are damaged Windows System Files on the computer. Or if connectivity issues exist that are caused by third-party security software such as firewalls, proxy servers, and Internet accelerator software.



RESOLUTION
To resolve this issue, follow these steps:  Uninstall any third-party firewall or Internet security programs such as Parental Control. And remove any Internet accelerator programs. Then try to complete the installation. If you are running Windows Vista or Microsoft Windows XP, download and then run the FixCompleteInst.exe tool to repair the cryptographic service files. To access the FixCompleteInst.exe tool, visit the following Microsoft Web site:

http://download.microsoft.com/download/7/1/2/712dfabb-06ed-456d-81c0-9219940838e1/FixCompleteInst.exe

If you are in an enterprise environment, such as an office building that uses a proxy server, try to complete the installation outside this environment. Reset Microsoft Internet Explorer as the default browser. To do this, follow the steps that are appropriate for the operating system that you are using.

Windows Vista  Click Start, and then type Internet in the Start Search box. Under Programs, click Internet Options. On the Programs tab, under Default web browser, click Make Default. Select the Tell me if Internet Explorer is not the default web browser check box.</li></ol>

Windows XP <ol style="list-style-type: lower-alpha;"> Open Control Panel.</li> Double-click Internet Options.</li> On the Programs tab, under Default web browser, click Make Default.</li> Select the Tell me if Internet Explorer is not the default web browser check box.</li></ol> </li> Remove Proxy Settings in Internet Options. To do this, follow the steps that are appropriate for the operating system that you are using.

Windows Vista <ol style="list-style-type: lower-alpha;"> Click Start, and then type Internet in the Start Search box.</li> Under Programs, click Internet Options.</li> On the Connections tab, under Local Area Network (LAN) settings, click LAN settings.</li> Clear all the check boxes except for the Automatically detect settings check box, and then click OK.</li></ol>

Windows XP <ol style="list-style-type: lower-alpha;"> Open Control Panel.</li> Double-click Internet Options.</li> On the Connections tab, under Local Area Network (LAN) settings, click LAN settings.</li> Clear all the check boxes except for the Automatically detect settings check box, and then click OK.</li></ol> </li> Verify that the system date and time are set correctly.</li> Repair the installation of the Microsoft .NET Framework 2.0. To do this, follow these steps.

Note These steps are for Windows XP only. : <ol style="list-style-type: lower-alpha;"> <li>Open Control Panel.</li> <li>Double-click Add or Remove Programs.</li> <li>Look in the list for Microsoft .NET Framework 2.0, and then highlight the entry.</li> <li>Click Change/Remove, and then follow the prompts to repair the installation.</li></ol> </li></ol>

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MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbhowto kbexpertisebeginner kbtshoot kbprb KB934764

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