Microsoft KB Archive/199684

= OL97: ErrMsg: Outlook Caused an IPF in Module Mso97.dll =

Article ID: 199684

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q199684



WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.



SYMPTOMS
When using a shortcut on the Outlook Bar to browse to a folder that is several levels deep, you may receive the following error message when attempting to open a file:

Outlook caused an invalid page fault in module mso97.dll



MORE INFORMATION
Outlook Bar behavior problems include shortcuts that do not work, or error messages when you use the Outlook Bar. You can rebuild the Outlook Bar by starting Outlook with the command line switch, /ResetOutlookBar.

To Rebuild the Outlook Bar
NOTE: Rebuilding the Outlook Bar will remove any custom shortcuts you may have added.  Quit Outlook. Click Start, and then click Run. In Open, type:

Outlook.exe /resetoutlookbar

NOTE: There is a space character between Outlook.exe and the forward slash (/). Click OK.

