Microsoft KB Archive/123952

= Works: Random Tutorial Problems Using Cirrus Logic Video =

Article ID: 123952

Article Last Modified on 9/25/2003

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APPLIES TO


 * Microsoft Works 3.0 Standard Edition
 * Microsoft Works 3.0a
 * Microsoft Works 3.0b

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This article was previously published under Q123952



SYMPTOMS
When using a Cirrus-Logic video driver, Works may have the following problems using the Tutorial:


 * Random hangs
 * Lost pages when printing
 * Other printing problems
 * General protection faults
 * Sound gaps when playing animations/videos

This has been reported with the following Cirrus Logic drivers:


 * CL-G 5426-28 V1.32 640x480x256 colors
 * CL5428 640x480x256 colors (installed on some COMPAQ computers)



RESOLUTION
To resolve this issue, install the VGA driver that comes with Windows, or use one of the following methods.

Update the Cirrus Logic Drivers
Contact Cirrus Logic to inquire about how to obtain and install the latest video drivers.

Install SVGA Drivers
Install the 256 color generic Super VGA (SVGA) driver included with Windows 3.11 and Windows for Workgroups 3.11.

Additional query words: w_works display corruption garbage Cirus locks crashes GPF GP Fault multimedia multi-media CD-ROM cd

Keywords: KB123952

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