Microsoft KB Archive/139937

= Cannot Print More Than 99 Copies with HP LaserJet Series II =

Article ID: 139937

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Windows 3.1 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a
 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Windows 3.11 Standard Edition
 * Microsoft Windows 95

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This article was previously published under Q139937





SYMPTOMS
Printing more than 99 copies from Word to a Hewlett-Packard (HP) LaserJet Series II printer:
 * Prints only 1 copy using Windows 95.
 * Prints only 99 copies using Microsoft Windows version 3.1 or 3.11 or Microsoft Windows for Workgroups 3.11.



CAUSE
The driver for the HP LaserJet Series II printer (HPPCL.DRV) was not corrected during the transition to Windows 95. Problems with this driver were evident using Microsoft Windows operating system 3.1 and 3.11 and Microsoft Windows for Workgroups 3.11. It is this subsequent version of The driver (HPPCL.DRV Version 3.1) that is shipped with Windows 95.



STATUS
Microsoft has confirmed this to be a problem with the Hewlett-Packard printer driver HPPCL.DRV. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



RESOLUTION
To work around this problem, limit the number of copies you print to 99 per Print command. For example, to print 100 copies, issue one Print command for 99 copies and a second Print command for 1 copy.



MORE INFORMATION
The HPPCL.DRV driver is used for the following printers:

HP LaserJet

HP LaserJet Plus

HP LaserJet 2000

HP LaserJet 500+

HP LaserJet IID

HP LaserJet Series II

In Windows 95, check which version of the printer driver you are using by doing the following:
 * 1) Click the Windows Start button, point to Settings, and then click Printers.
 * 2) Using the right mouse button, click the HP LaserJet Series II printer (or other printer listed above).
 * 3) On the menu that appears, click Properties.
 * 4) Click the Paper tab.
 * 5) Click the About button.

For more information on troubleshooting printing problems, please see the following article in the Microsoft Knowledge Base:

128345 Troubleshooting Printing Problems in Windows 95

For a list of printers that emulate the Hewlett-Packard LaserJet printers, and therefore may be using the HPPCL.DRV printer driver, please see the following article in the Microsoft Knowledge Base:

81626 Complete Removal of a Windows Printer Driver

The LaserJet series printers discussed here are manufactured by Hewlett- Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 6.00a 6.00c word95 Plus 2000 500+ IID word97

Keywords: kbprint KB139937

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