Microsoft KB Archive/839122

= Adware causes PowerPoint 2003 to stop responding =

PSS ID Number: 839122

Article Last Modified on 4/5/2004

-

The information in this article applies to:


 * Microsoft Office PowerPoint 2003

-





SYMPTOMS
Microsoft Office PowerPoint 2003 may not start, or may quit unexpectedly, or may stop responding.



CAUSE
This problem may occur if your computer is running adware or spyware. To determine if this is the case, start your computer in Safe Mode. To do this, follow these steps:
 * 1) Quit all the programs that are running, and then save all your data.
 * 2) Click Start, click Turn off computer, in the Turn off computer dialog box, and then click Restart.
 * 3) When your computer starts, press F8 several times, and then the Windows Advanced Options menu should appear.

If you do not see this menu and your computer comes up running Microsoft Windows, go back to step 1.
 * 1) In Windows Advanced Options, use the arrow keys to select Safe Mode, and then press ENTER.
 * 2) Under Please select the operating system to start, use the arrow keys to select your operating system, and then press ENTER.

Note If you are running only one operating system, it will be the only option and it will already be selected.
 * 1) When the start process is complete, log on to Windows, and then start and quit PowerPoint 2003 several times.

Start PowerPoint 2003 and use it for several minutes, open several saved files, change something, and then save them.

If PowerPoint 2003 is running normally in Safe Mode, you may have adware or spyware that is causing a conflict with PowerPoint 2003.



RESOLUTION
To resolve this problem, you must determine the program that is installed on your computer that is causing the conflict with PowerPoint 2003. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.  Click Start, click Run, in the Run dialog box type C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSCONFIG.EXE, and then click OK. In the System Configuration Utility dialog box, click the Startup tab. Each program that your computer runs when it starts will be listed. Click to select the check box to turn on or to turn off a program to start when your computer starts.

Look through the list of programs for anything that looks suspicious or that has a name that you do not recognize. Turn off any programs that you are not sure belong on your computer.

Note For a description of startup items and what they do, visit the following LAFN Web site:

http://www.lafn.org/webconnect/mentor/startup/PENINDEX.HTM

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Click Start, click Turn off computer, in the Turn off computer dialog box, and then click Restart. When the start process is complete, log on to Windows and test PowerPoint 2003 the way that you tested it in Step 6, in the &quot;Cause&quot; section.

If PowerPoint 2003 is running correctly, you have found the program that is causing the conflict. If PowerPoint 2003 is still not running correctly, you must repeat steps 1 through 5 to turn off more programs.

<div class="moreinformation_section">

MORE INFORMATION
You may want to download an adware and spyware removal tool. One of these removal tools is named AD-Aware. To download this tool, visit the following Lavasoft Web site:

http://www.lavasoft.nu

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: hang close stop crash

Keywords: kbprb KB839122

Technology: kbPowerPt2003 kbPowerPt2003Search kbPowerPtSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.