Microsoft KB Archive/137156

= WD: Envelopes Print Wrong or Blank on HP DeskJet Printers =

Article ID: 137156

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Word 6.0 Standard Edition
 * Microsoft Word 6.0a
 * Microsoft Word 6.0c
 * Microsoft Word 95 Standard Edition
 * Microsoft Word 95a
 * Microsoft Word 97 Standard Edition

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This article was previously published under Q137156



SYMPTOMS
Envelopes printed from Word on Hewlett-Packard (HP) DeskJet printers 540, 550, and 560 may print incorrectly or blank.



CAUSE
Case 1: The envelope feed options in Word are set incorrectly. (The documentation for the Hewlett-Packard printer incorrectly instructs you to turn off Clockwise rotation.)

Case 2: You are running a Beta version of Windows 95, Word version 7.0 for Windows 95 or Word 97 for Windows.



RESOLUTION
Case 1: An updated DeskJet printer driver is available with the Windows 95 Service Pack 1 that corrects this problem. For information on obtaining the Windows 95 Service Pack 1, please see the following article in the Microsoft Knowledge Base:

142794 WD: Availability of Microsoft Windows 95 Service Pack 1

If you are unable to obtain the Windows 95 Service Pack 1, you may workaround the problem using the following steps:

 On the Tools menu, click Envelopes And Labels. Click the Envelope tab. Click Options. Click Printing Options. Click the feed method that is third from the right (face down, landscape, right feed). Although this option seems to be rotated 180 degrees from what the printer shows, it will force Word to print the envelope correctly. Select the Clockwise Rotation check box.</li> Click OK.</li> Click Print.</li></ol>

Case 2: Obtain and install the release version of Windows 95 and Word version 7.0 for Windows 95 or Word 97 for Windows.

Additional query words: 7.0 6.0 word95 winword word7 word6 desk jet env hp nothing prints word8 word97

Keywords: kbprint kbualink97 KB137156

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