Microsoft KB Archive/883820

= You receive an &quot;Internal Server Error&quot; error message or a blank page when you click links on the Windows Update Web site in Windows XP with Service Pack 2 or Windows Server 2003 with Service Pack 1 =

Article ID: 883820

Article Last Modified on 12/5/2007

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APPLIES TO

 Microsoft Windows Server 2003 Service Pack 1, when used with:  Microsoft Windows Server 2003, Standard Edition (32-bit x86)

 Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

 Microsoft Windows Server 2003, Web Edition  Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Home Edition</li></ul>

 Microsoft Windows XP Professional</li></ul> </li> Microsoft Windows Update</li></ul>

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<div class="symptoms_section">

SYMPTOMS
When you visit the Microsoft Windows Update Web site by using a computer that is running Microsoft Windows XP with Service Pack 2 or Microsoft Windows Server 2003 with Service Pack 1, one or both of the following scenarios may occur:  When you click a link on the Microsoft Windows Update Web site, you receive the following error message:

HTTP Error 500 - Internal Server Error, Error 0x8ddd0010

</li> When you click the View installation history link, or you click the Details link for a specific update, you receive a blank page, and you may be notified that a pop-up window has been blocked.</li></ul>

To visit the Microsoft Windows Update Web site, start Microsoft Internet Explorer, and then visit the following Microsoft Web site:

http://v5.windowsupdate.microsoft.com

<div class="cause_section">

CAUSE
This behavior may be caused by the Microsoft pop-up blocker or by a third-party pop-up blocker.

<div class="workaround_section">

WORKAROUND
To work around this behavior, use one of the following methods as appropriate for your situation.

Method 1: Configure the Microsoft pop-up blocker
If you are using a Microsoft pop-up blocker, configure the pop-up blocker to enable pop-up windows from the Windows Update Web site. To do this, follow these steps:
 * 1) Start Internet Explorer.
 * 2) On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
 * 3) In the Address of Web site to allow box, type http://v5.windowsupdate.microsoft.com, and then click Add.
 * 4) Click Close to close the Pop-up Blocker Settings dialog box.

For more information about how to configure the Windows XP SP2 pop-up blocker, click the following article number to view the article in the Microsoft Knowledge Base:

843016 How to configure the Pop-up Blocker on a computer that is running Windows XP Service Pack 2

Method 2: Configure a third-party pop-up blocker
If you are using a third-party pop-up blocker, configure the pop-up blocker program to allow pop-up windows from the Windows Update Web site.

For more information about how to configure the third-party pop-up blocker, see the documentation for your pop-up blocker program.

Additional query words: windowsxpsp2 winxpsp2 popup

Keywords: kbwindowsupdate kbtshoot kbprb KB883820

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