Microsoft KB Archive/129751

OnTrack Disk Manager Runs in Real Mode Only

PSS ID Number: Q129751 Article last modified on 08-21-1995

95

WINDOWS

= SYMPTOMS =

When you upgrade to a hard disk using OnTrack Disk Manager in a computer running Windows 95, your computer’s performance seems to worsen. Or, when you upgrade from Windows version 3.x to Windows 95, your computer’s performance does not seem to improve.

= CAUSE =

OnTrack Disk Manager supports 32-bit disk access in Windows 95 only in Disk Manager version 7.0 and higher.

= RESOLUTION =

Upgrade to version 7.0 or higher of the OnTrack Disk Manager software. To obtain version 7.0 or higher of Disk Manager, please contact OnTrack.

= MORE INFORMATION =

When you install Windows 95 on a hard disk using a version of OnTrack Disk Manager prior to version 7.0, the driver runs in real mode only, causing Windows 95 to operate more slowly than you expect. Windows 95 does not use 32-bit disk access, but no error message is generated when you install Windows 95 or when you upgrade the hard disk to one using OnTrack Disk Manager. To determine whether this problem is affecting your computer, double-click the System icon in Control Panel, then click the Performance tab. If the File System value is “MS-DOS compatibility mode,” the OnTrack Disk Manager software could be the problem. The version number of the OnTrack Disk Manager software is displayed in the blue OnTrack banner when you start your computer.

Disk Manager is manufactured by OnTrack, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product’s performance or reliability.

KBCategory: kbhw kb3rdparty KBSubcategory: wpp95 win95 winboot Additional reference words: 95

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Copyright Microsoft Corporation 1995.