Microsoft KB Archive/299229

= Visio2002: Visio Stops Responding When You Attempt to Close A Web Site Map Diagram Saved as a Stencil =

Article ID: 299229

Article Last Modified on 6/28/2004

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APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition

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This article was previously published under Q299229



Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.



SYMPTOMS
When you attempt to close a Web site map diagram that was saved as a stencil or XML stencil, you may receive the following error message: When you attempt to close a Web site map diagram that was saved as a stencil or XML stencil, you may receive the following error message:

Microsoft Visio 2002 has encountered a problem and needs to close. We are sorry for the inconvenience.

ERROR SIGNATURE
This article addresses a crash problem that can have the following error signatures: App Name     App Version      Module Name      Module Version      Offset -- visio.exe     10.0.525.4       visweb.dll        10.0.525.4      000ac51d



CAUSE
This problem can occur if the Save as command on the File menu is used to save the Web site map as a stencil or XML stencil. Visio does not perform the save operation correctly.



RESOLUTION
To work around this problem, create a new stencil, and then drag the shapes that you want from your Web site map to the stencil. To do this, follow these steps:
 * 1) Start Visio, and then open your Web site map diagram.
 * 2) On the File menu, point to Stencils, and then click New Stencil.
 * 3) Open the Filter window that is docked in the lower left border of the Web site map drawing area.
 * 4) Click the plus sign beside each shape in the Filter window to expand the group.
 * 5) Drag the shapes that you want from the Filter window to the new stencil.
 * 6) When you have finished creating your stencil, right-click the stencil title bar, and then click Save.
 * 7) In the Save as type box, click Stencil (*.vss) or XML Stencil (*.vsx) . Specify a name and location where you want to save the file, and then click Save.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbbug kbpending KB299229

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