Microsoft KB Archive/818953

= Another Process Uses Normal.dot When You Automate Word =

Article ID: 818953

Article Last Modified on 12/7/2005

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APPLIES TO


 * Microsoft Content Management Server 2002
 * Microsoft Word 2002 Standard Edition
 * Microsoft Word 2002 Service Pack 1 (SP-1)
 * Microsoft Word 2002 Service Pack 2

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SYMPTOMS
When you are using Microsoft Content Management Server (MCMS) Authoring Connector and you automate Microsoft Word, you may receive the following error message if you open two or more Word documents, and you then close the second or later instances of Word:

This file is in use by another application or user.

(C:\...\Normal.dot)



CAUSE
Typically, only one instance of Word runs for a user, and that instance holds the Normal.dot template. Any changes that are made to the toolbar cause that instance to save the template. If another process is holding that template, the user is prompted to save the template in another location.

When you automate Word (for example, if you want to perform background tasks that you do not have to see or interact with), a new instance of Word is created. This new instance holds and locks the template.

When you use MCMS Authoring Connector, changes are made to the toolbar. These changes invalidate that instance and require you to save Normal.dot when you close the application.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Content Management Server 2002. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

906142 How to obtain the latest Content Management Server 2002 service pack

Prerequisites
No prerequisites are required.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size  File name --     10-Dec-2002  21:52  4.0.1381.4   65,600  Cmsupdate.exe 15-May-2003 00:09  5.0.1632.0  229,944  Offcon.dll 01-May-2003 17:21                1,650  Update.inf



Steps to Reproduce the Behavior
 Install Authoring Connector for MCMS 2002. Click Start, and then click Run. Open a command prompt, and then type the following at the command prompt to start Word with the /automation switch:

winword /automation

 Repeat steps 2 and 3 to create a second Word instance. Close the Word instance that you created in step 4.</ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this Is a problem In the Microsoft products that are listed In the &quot;Applies To&quot; section. This problem was corrected in Content Management Server 2002 Service Pack 1.

Keywords: kbbug kbfix kbcontentmgtserv2002sp1fix kbqfe kbhotfixserver KB818953

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