Microsoft KB Archive/821161

= Hardware Profile Shows Incorrect Docking Status for Portable Computer =

Article ID: 821161

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
On your Windows XP Service Pack 1 (SP1)-based system, one or both of the following symptoms may occur:
 * When you start your undocked portable computer, your hardware profile may show the computer as docked.
 * When you hot-dock your portable computer, or when you shut down and then restart your docked portable computer, your hardware profile may show the computer as undocked.

Note To view your hardware profile, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Click Performance and Maintenance.

Note This step presumes that you are viewing Control Panel in Category View. In Classic View, go right to step 3.
 * 1) Click System.
 * 2) Click the Hardware tab, and then click Hardware Profiles.
 * 3) In the Hardware Profiles dialog box, click the profile that appears in the Available hardware profile box, and then click Properties.



CAUSE
This behavior may occur when the IBM Power Management Service is running.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  15-Jul-2003  00:42  5.3.18.6          25,600  Xpsp1hfm.exe 22-Jul-2003 00:55  5.1.2600.117   1,848,832  Ntkrnlmp.exe 22-Jul-2003 00:56  5.1.2600.117   1,902,464  Ntkrnlpa.exe 22-Jul-2003 00:56  5.1.2600.117   1,875,456  Ntkrpamp.exe 22-Jul-2003 00:55  5.1.2600.117   1,880,320  Ntoskrnl.exe 22-Jul-2003 01:57  5.1.2600.1251  1,896,960  Ntkrnlmp.exe 22-Jul-2003 01:58  5.1.2600.1251  1,952,640  Ntkrnlpa.exe 22-Jul-2003 01:58  5.1.2600.1251  1,924,608  Ntkrpamp.exe 22-Jul-2003 01:57  5.1.2600.1251  1,929,344  Ntoskrnl.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: laptop lap-top notepad

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB821161

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