Microsoft KB Archive/180279

Money 98: Communication Error After Internet Explorer 4.01 Setup

PSS ID Number: Q180279 Article last modified on 08-19-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Money 98 == 

= SYMPTOMS =

After installing Microsoft Internet Explorer 4.01, you may receive the following error message when establishing a secure online connection in Microsoft Money:

A communications error occurred. Please try your call again. If this problem continues, try reinstalling Money from your original product disks.

-or-

When connecting to your financial institution in Step 5 of the Getting Started tab, you receive the following error message:

There was a problem retrieving the Online Services setup files.

= CAUSE =

These error messages may be caused by a conflict between the Schannel.dll file and Internet Explorer 4.01.

= RESOLUTION =

If you are a Windows 95 or Windows NT user, there is a new Schannel.dll available for download. To obtain the correct 128-bit version of Schannel.dll, follow these steps:

  Connect to the following Microsoft World Wide Web site: http://microsoft.com/ie/download/128bit.htm   Click Download.   Click Extra Security 128-bit Browser. Then click Windows 95 & NT 4.0.   Scroll to the bottom of the screen and click Download.   Click Next twice.   Fill out the Export Notice and Acknowledgement form. Then click “I Understand and Acknowledge this Export Notice.” </li>  In the drop-down list, click Internet Explorer 4.01 and 4.0 for Windows 95/NT 4.0 128-bit Upgrade. </li>  Click Next to begin the download. </li>  Once the download is complete, continue to step 10 if you choose to save it to a disk. If you chose to run it then you are done. </li>  Navigate to the location containing the downloaded file. </li>  Find the file npd-iefinal.exe and double-click it. This will open Setup. </li></ol>

Export Version
To obtain the export version of this upgrade, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q148427 TITLE : Generic SSL (PCT/TLS) Updates for IIS and MS Internet Products

Carefully read the information presented in this article to select and obtain the correct files for upgrading your system.

= MORE INFORMATION =

For more information regarding security requirements and related issues in Microsoft Money 98, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q175046 TITLE : Money: Cannot Open File After Installing Internet Explorer 4.0

ARTICLE-ID: Q175409 TITLE : Money: How to Obtain the 128-bit Encryption Feature

ARTICLE-ID: Q175408 TITLE : Money: ErrMsg: Money Requires a High Level of Data Encryption

ARTICLE-ID: Q174494 TITLE : Internet Explorer 4.0 Setup Updates 128-Bit Encryption

ARTICLE-ID: Q174302 TITLE : Errors Installing Service Pack 3 After Internet Explorer

= Additional query words: w_money 6.0 schannel.dll security NT woody =

Keywords : kberrmsg kbsetup kbdta kbonline Version : WINDOWS:98 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.