Microsoft KB Archive/934203

= FIX: A hotfix for Microsoft SQL Server 2000 Service Pack 4 may not update all the necessary files on an x64-based computer =

Article ID: 934203

Article Last Modified on 11/2/2007

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APPLIES TO


 * Microsoft SQL Server 2000 Developer Edition
 * Microsoft SQL Server 2000 Enterprise Edition
 * Microsoft SQL Server 2000 Standard Edition
 * Microsoft SQL Server 2000 Personal Edition

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SYMPTOMS
When you install a Microsoft SQL Server 2000 Service Pack 4 (SP4) hotfix that has a build version that is earlier than 8.00.2244 on an x64-based computer, the hotfix does not update all the necessary files.

This installation issue occurs when the system uses the Advanced Micro Devices (AMD) AMD64 processor architecture or the Intel Extended Memory 64 Technology (EM64T) processor architecture.

Note This issue does not occur on systems that use the Intel Itanium processor architecture.



CAUSE
This problem occurs because the hotfix does not correctly determine the locations of the files that must be updated on an x64-based computer. This problem occurs when the files that must be updated are in one of the following SQL Server 2000 folders:
 * COM
 * Tools

For example, if you have SQL Server 2000 installed on the C drive of an x64-based computer, the following locations may not be updated correctly:
 * C:\Program Files(x86)\Microsoft SQL Server\80\Tools\Binn
 * C:\Program Files(x86)\Microsoft SQL Server\80\COM



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how to use 32-bit versions of SQL Server 2000 SP4 on an x64-based computer, click the following article number to view the article in the Microsoft Knowledge Base:

898042 Changes to SQL Server 2000 Service Pack 4 operating system support

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbexpertiseinter kbexpertisebeginner kbprb kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB934203

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