Microsoft KB Archive/272497

= &quot;Stop 0x0000001E&quot; in Win32k.sys =

PSS ID Number: 272497

Article Last Modified on 10/16/2002

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The information in this article applies to:


 * Microsoft Windows NT Server 4.0

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This article was previously published under Q272497



SYMPTOMS
You may receive an error message on a blue screen. The error message has the following parameters:

0x0000001e (0xc0000005, 0xa001d4dc, 0x00000000, 0x00000014)



CAUSE
The Windows NT 4.0 Win32k.sys system file is attempting to access a null pointer.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date       Time       Size       File name   Platform -  9/13/2000  4:06:25PM    166,160  Gdi32.dll   Intel 9/13/2000 4:06:23PM    326,416  User32.dll  Intel 9/13/2000 4:06:33PM  1,254,480  Win32k.sys  Intel 9/13/2000 4:06:30PM    175,376  Winsrv.dll  Intel



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Additional query words: bugcheck

Keywords: kbbug kbQFE KB272497

Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch

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