Microsoft KB Archive/181927

= DMM: Protected Address List Causes Unusual Behavior =

Article ID: 181927

Article Last Modified on 11/7/2000

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APPLIES TO


 * Microsoft Direct Mail Manager for Windows

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This article was previously published under Q181927



SYMPTOMS
When you use a password protected file with Direct Mail Manager, you may not receive the results you expect.

Case 1
When you try to open a password protected address list in Direct Mail Manager, you may receive either an error message, the address list won't open, or you get unusual behavior.

NOTE: This article discusses password protected address lists from Word 97, Access 97 and Excel 97.

Case 2
When you try to open a Word address list that is protected for comments or forms, you receive an error message and cannot import your address list into Direct Mail Manager.



WORKAROUND
Remove the password or document protection from your address list file before you open it in Direct Mail Manager.



Word 97
Password Protected Address List:

When you open a password protected Word document in Direct Mail Manager, a Word session will start and prompt you for the password for the file. To continue with Direct Mail Manager after entering the password, you must switch back to Direct Mail Manager by clicking the Direct Mail Manager button on the Windows taskbar. When you click Next to import your address list records, the Word session will end and the Direct Mail Manager process will continue as usual.

NOTE: If you exit the Word session after typing the password for the address list, you will quit the Word session and Direct Mail Manager.

If you type an incorrect password to open the address list, the following error message will be displayed:

Error (5408) - The password is incorrect. Word cannot open the document.

( :\ \ )

This error occurred when attempting to open the address list file ' :\ \ '. Please check that (1) the file exists, (2) you have selected a file format supported by Direct Mail Manager, and (3) it is not locked or your access is otherwise restricted.

To continue, click OK to close the error message and then click Next in Direct Mail Manager to open the address list. A Word session will start up and Word will again prompt you for the address list password. Type in the correct password and click OK.

Address List Protected for Comments

When you open an address list in Direct Mail Manager that has been protected for Comments, you will receive the following error message:

Error (4605) - This method or property is not available because the document is locked for editing.

This error occurred when attempting to review the fields in the file. Please check that you have selected a file that is formatted correctly and it is not locked or your access is otherwise restricted.

When you click OK to close the error message, you can then select a different address list.

Address List Protected for Forms

When you open an address list in Direct Mail Manager that has been protected for Forms, you will receive the following error message:

Error (4605) - This method or property is not available because the object refers to a protected area of the document.

This error occurred when attempting to review the fields in the file. Please check that you have selected a file that is formatted correctly and it is not locked or your access is otherwise restricted.

When you click OK to close the error message, you can then select a different address list.

Access 97
When you try to open a password protected Access database file in Direct Mail Manager, the following error message will appear:

Error (3031) - Not a valid password.

This error occurred when attempting to open the address list file ' :\ \ '. Please check that (1) the file exists, (2) you have selected a file format supported by Direct Mail Manager, and (3) it is not locked or your access is otherwise restricted.

When you click OK to close the error message, you can then select a different address list.

Excel 97
When you try to open a password protected Excel worksheet in Direct Mail Manager, the following error message will appear:

Error (3274) - External table isn't in the expected format.

This error occurred when attempting to open the address list file ' :\ \ '. Please check that (1) the file exists, (2) you have selected a file format supported by Direct Mail Manager, and (3) it is not locked or your access is otherwise restricted.

When you click OK to close the error message, you can then select a different address list.

Keywords: kbprb KB181927

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