Microsoft KB Archive/837432

= &quot;Serious system error&quot; error message and event ID 1003 after you restart your Windows Server 2003-based computer =

Article ID: 837432

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
After you restart your Microsoft Windows Server 2003-based computer, you may receive the following error message:

Serious system error has occurred.

After the restart operation is completed, the following event may be logged to the system event log: Event ID: 1003

Source: System

Description: code 000000d1, parameter1 f94ec0da, parameter2 00000002, parameter 3 00000000, parameter4 f94ec0da



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  25-Feb-2004  20:14  5.2.3790.132       87,552  Nwlnkipx.sys 19-Jan-2004 22:54                        271  Branches.inf 25-Feb-2004 22:57                      9,766  Kb837432.cat 25-Feb-2004 22:16                        354  Updatebr.inf 25-Feb-2004 22:17                      6,320  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kberrmsg kbdrwatson kbwinserv2003presp1fix kbeventlog kbevent kbinterop kbhardware kbqfe kbfix kbbug KB837432

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