Microsoft KB Archive/239686

= IntelliMouse: Pointing Device Does Not Behave As Expected After Installing IntelliPoint Software =

Article ID: 239686

Article Last Modified on 8/18/2005

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APPLIES TO


 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliMouse Pro
 * Microsoft IntelliMouse Trackball 1.0
 * Microsoft IntelliMouse USB
 * Microsoft IntelliPoint 3.0

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This article was previously published under Q239686



SYMPTOMS
After you install the Microsoft IntelliPoint software, you may experience any of the following symptoms:


 * The pointing device may behave erratically.


 * Some IntelliPoint features may not function properly.


 * The mouse drivers may not load when you start the computer.



CAUSE
This behavior can occur if you install the IntelliPoint software when the pointing device is disabled in Device Manager.



RESOLUTION
To resolve this issue, remove the IntelliPoint software, enable the pointing device in Device Manager, and then reinstall the IntelliPoint software.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about how to troubleshoot device conflicts using Device Manager, please click the article number below to view the article in the Microsoft Knowledge Base:

133240 Troubleshooting Device Conflicts with Device Manager

Additional query words: 1.00 3.00 intelli point mouse jumpy errors pointer arrow cursor

Keywords: kbbug kbhardware kbenv kbpending KB239686

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