Microsoft KB Archive/946542

= Error message when you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0: &quot;Microsoft Dynamics CRM 3.0 database export failed&quot; =

Article ID: 946542

Article Last Modified on 12/21/2007

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APPLIES TO


 * Microsoft Dynamics CRM 4.0

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Source: Microsoft Support

RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



SYMPTOMS
When you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0, you receive the following error message in the Environmental Diagnostic Wizard:

Microsoft Dynamics CRM 3.0 database export failed.

Also, the following error messages are logged in the Application event log:  

Type: Error

Event ID: 17207

Description: Open: Operating system error 2(The system cannot find the file specified.) occured while creating or opening file 'C:\Program files\Microsoft SQL Server\MSSQL\Data\MSCRM_Config mdf.'

 

Type: Error

Event ID: 17204

Description: Open failed. Could not open file C:\Program files\Microsoft SQL Server\MSSQL\Data\MSCRM_Config mdf for file number 0. OS error 2(The system cannot file the file specified.)



Additionally, you receive the following error message in the CRM40Setup.log file:

Error| Check ExportXmlValidator : Failure: Microsoft Dynamics CRM 3.0 database export failed.

Note By default, the CRM40Setup.log file is located in the following directory:

C:\Documents and Settings\ \Application Data\Microsoft\MSCRM\Logs



CAUSE
This problem occurs because the user account that you use to log on to Microsoft Dynamics CRM 3.0 does not have the Microsoft Dynamics CRM System Administrator role.



RESOLUTION
To resolve this problem, make sure that the user account that you use to log on to Microsoft Dynamics CRM 3.0 has the System Administrator role. To do this, follow these steps:
 * 1) Start Microsoft Dynamics CRM 3.0.
 * 2) Click Settings, click Settings in the Settings pane, click Business Unit Settings, and then click Users.
 * 3) Click Enabled Users in the View list.
 * 4) Double-click the user account that you want to use.
 * 5) Click Roles. Then, make sure that the user account has the System Administrator role.



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Keywords: kbmbsupgrade kberrmsg kbexpertiseadvanced kbtshoot kbprb kbnomt kbexpertisebeginner kbmbsmigrate kbexpertiseinter KB946542

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