Microsoft KB Archive/158610

Money 5.0 ErrMsg: Your Payment Could Not Be Sent

PSS ID Number: Q158610 Article last modified on 09-12-1997

5.00

WINDOWS

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The information in this article applies to:

 == Microsoft Money, version 5.0 == 

= SYMPTOMS =

After upgrading from Money 4.0, you are not be able create Electronic Payments (Epays) or Electronic Transfers, and may receive the following error message:

ERROR: Your payment to on for could not be sent. The reason for the failure is: Some information in this payment is invalid. No further details are available about the error. Please correct this error before trying again.

You may later receive the following error message:

Money was not able to send all these requests to Online Services. If this problem persists, please contact Online Services Customer Support. You can find the number on the Contact Information tab in the Home Banking area.

= CAUSE =

This can be caused by a very high Online Services transaction sequence number, in excess of 32,000.

= RESOLUTION =

You may need to send the file to Microsoft to test; if the sequence number is very high, Microsoft can reset this internal sequence number. Contact Microsoft Money Technical support at (425) 635-7131 for assistance.

= MORE INFORMATION =

In normal circumstances exceeding this maximum number (32,000) would require more than 200 electronic transactions, epays, apays, xfers, and online quote requests per month for over 13 years. This suggests the cause of the problem is corruption in the data file where the this internal sequencing number is changed.

KBCategory: kbusage kberrmsg kbbuglist Ham KBSubcategory: Additional reference words: 5.00 w_money epay xfer xfers convert upgrade upgraded upgrading conversion can’t cannot send create

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========================================================= Keywords : kbbuglist Version : 5.00 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.