Microsoft KB Archive/836194

= You receive the &quot;Error 1303&quot; error message when you try to install Picture It! or Money 2003 =

Article ID: 836194

Article Last Modified on 11/10/2004

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APPLIES TO


 * Microsoft Picture It! Photo 2002 Premium Edition
 * Microsoft Picture It! Photo 2001 Premium Edition
 * Microsoft Picture It! Publishing 2002 Platinum Edition
 * Microsoft Picture It! Publishing 2001 Platinum Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Money 2003 Deluxe Edition
 * Microsoft Money 2003 Deluxe and Business Edition
 * Microsoft Money 2003 Standard Edition

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SYMPTOMS
When you try to install any one of the programs listed in the &quot;Applies To&quot; section, you may receive an error message that is similar to the following:

Error 1303 - cannot install to selected drive. Please select another drive such as c: or d:



CAUSE
This behavior occurs if your user account is damaged or is corrupted.



RESOLUTION
To work around this behavior, install the product from a different account or from a new account.

If you have multiple accounts on this computer, try to install the program from a different administrator account. If you do not have another administrator account, create a new administrator account, and then install the program from this account. Depending on your version of Microsoft Windows, use the appropriate steps.

Microsoft Windows XP Home Edition

 * 1) Click Start, and then click Control Panel.
 * 2) Click User Accounts.
 * 3) In the Pick a task list box, click Create a new account.
 * 4) Type the name that you want to use for the account, and then click Next.
 * 5) Click to select the Computer administrator check box, and then click Create Account.
 * 6) Log off, and then sign in as the new user.
 * 7) Try to install the program.

Microsoft Windows XP Professional

 * 1) Click Start, and then click Control Panel.
 * 2) Click User Accounts.
 * 3) On the Users tab, click Add.
 * 4) Type a name for your user account, type your full name, and then type a description for your account. If your computer is set up as part of a client/server network, type the domain name, and then click Next.

Note If your computer is set up as an individual computer (without a network) or in a peer-to-peer network, you do not have to provide a domain name.
 * 1) Type a user password, and then type the user password again to confirm it.

Important Passwords are case sensitive. For example, MyPassword and mypassword are treated as two different passwords.
 * 1) Click Next.
 * 2) Select the level of access for your user account, and then click Finish.
 * 3) Log off, and then sign in as the new user.
 * 4) Try to install the program.

Microsoft Windows 2000

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click User and Passwords.
 * 3) On the Users tab, click Add.
 * 4) Type a name for your user account, type your full name, and then type a description for your account. If your computer is set up as part of a client/server network, type the domain name, and then click Next.

Note If your computer is set up as an individual computer (without a network) or in a peer-to-peer network, you do not have to provide a domain name.
 * 1) Type a user password, and then type the user password again to confirm it. Important Passwords are case sensitive. For example, MyPassword and mypassword are treated as two different passwords.
 * 2) Click Next.
 * 3) Select Other, select Administrators, and then click Finish.
 * 4) Click OK.
 * 5) Log off, and then sign in as the new user.
 * 6) Try to install the program.



MORE INFORMATION
For additional information about how to copy user data from your Windows XP profile to a new profile, click the following article number to view the article in the Microsoft Knowledge Base:

811151 How to copy user data to a new user profile

Additional query words: profile

Keywords: kberrmsg kbprb KB836194

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