Microsoft KB Archive/164371

= OFF97: Shared Components Are Deleted with a Local Installation =

Article ID: 164371

Article Last Modified on 5/7/2002

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APPLIES TO


 * Microsoft Office 97 Standard Edition

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This article was previously published under Q164371



SYMPTOMS
When you install Microsoft Office 97 on a computer running an earlier version of Microsoft Office that is shared over a network, the Setup program deletes the shared components on the server. This behavior affects other users who attempt to use these shared files.



CAUSE
This problem occurs when the following conditions are all true:


 * You perform a workstation installation of Microsoft Office that is earlier than Microsoft Office 97 for Windows on the computer.

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 * The network software you are using is Novell NetWare version 4.10

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 * You have Delete rights on the server that contains the shared components of the earlier version of Microsoft Office.

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 * You run the Microsoft Office 97 Setup program and click Yes when you are prompted to remove files for the earlier version.



WORKAROUND
To prevent this behavior from occurring, use any of the following methods.

Method 1
When you are prompted to remove earlier versions of Microsoft Office, click No.

Method 2
Assign the read-only attribute to all the Microsoft Office files on the server.

Method 3
Log on to the network with user rights that do not allow you to delete files on the network server, and then run the Microsoft Office Setup program. See your network administrator to change your logon rights.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Office 97 for Windows. This problem was corrected in the Microsoft Office 97 SR-2 Replacement CD.

IMPORTANT: Microsoft Office 97 Service Release CD-ROMs and replacement CD-ROMs are no longer available from Microsoft. For additional information about obtaining the Microsoft Office 97 Service Release 1 (SR-1) and Microsoft Office 97 Service Release 2 (SR-2), click the article number below to view the article in the Microsoft Knowledge Base:

192874 OFF97: An Overview of Microsoft Office 97 Service Release 2 (SR-2)



MORE INFORMATION
When you install Microsoft Office locally on your computer, the Office 97 Setup program detects earlier versions of Office files and deletes these files by design. However, when you install Office in a shared network environment, all users who rely on the shared files are no longer able to use these components.

Additional query words: upgrade sr1 sr2

Keywords: kbsetup KB164371

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