Microsoft KB Archive/329376

= OFFXP: Error Message: Invalid Key Code =

Article ID: 329376

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Professional with FrontPage
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q329376



SYMPTOMS
When you try to start an Office XP program, you may receive a prompt to type the key code for the program. However, after you type the correct key code, you may receive an error message that is similar to the following:

Invalid key code.



CAUSE
This issue may occur if any of the following conditions exist:
 * You install Office XP and a different version of Office XP is already installed on your computer. For example, you install Office XP Standard and Office XP Small Business is already installed on your computer.
 * You install Office XP and a stand-alone version of an Office program is already installed on your computer.
 * You install Microsoft Word 2002 and Microsoft Works Suite is installed on your computer.



RESOLUTION
To resolve this issue, remove the previous installation of Office or the stand-alone program, and then remove and reinstall the version of Office that you want to use:
 * 1) Click Start, and then click Control Panel.
 * 2) In Control Panel, click Add or Remove Programs.
 * 3) In the Currently installed programs list, click the previous installation of Office XP or the stand-alone program, and then click Remove.
 * 4) Follow the instructions on the screen to complete the removal process.
 * 5) Click Start, and then click Control Panel.
 * 6) In Control Panel, click Add or Remove Programs.
 * 7) In the Currently installed programs list, click the version of Office that you want to use, and then click Remove.
 * 8) Follow the instructions on the screen to complete the removal process.
 * 9) When the removal process is complete, press and hold down the SHIFT key while you insert the Office XP CD-ROM from the version that you want to use.
 * 10) Click Start, and then click Control Panel.
 * 11) In Control Panel, click Add or Remove Programs.
 * 12) In the left pane, click Add New Programs.
 * 13) In the right pane, click CD or Floppy.
 * 14) Follow the instructions on the screen to complete the installation process.

Keywords: kberrmsg kbprb KB329376

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