Microsoft KB Archive/126035

Tape Drive Error with HP Jetstor 5000

PSS ID Number: Q126035 Article last modified on 02-15-1995

3.10 3.50

WINDOWS

= SYMPTOMS =

When you start the Windows NT Backup program (NTBACKUP.EXE) using the HP Jetstor 5000 (HP 35480A) tape backup device, the following error message appears:

Tape Drive Error Detected A tape device has been detected, and the tape driver started. However, the tape device is not responding. Check that tape device power is on and cables are properly connected.

= CAUSE =

This problem occurs if the firmware revision of the HP Jetstor 5000 tape device is prior to 11.0.

= RESOLUTION =

In order to correct this problem, contact HP Service and Parts Center at (800) 227-8164 to obtain the latest firmware revision (11.00). The firmware part number is C150489211.

= MORE INFORMATION =

To determine the firmware revision number of your tape backup device, use Registry Editor.

  Start Registry Editor.   Find the following subkey: _LOCAL_MACHINE Port Bus Id Unit  where  is the SCSI port number,  is the SCSI bus number,  is the Target ID number of the SCSI device, and  is the Logical Unit of the SCSI device.   View the following value: Identifier: REG_SZ: HP 35480 Tape where is the firmware (ROM) revision of the tape drive.   Exit Registry Editor. </li></ol>

The HP products discussed here are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kb3rdparty KBSubcategory: nthw ntutil Additional reference words: prodnt 3.10 3.50 ============================================================================= Copyright Microsoft Corporation 1995.