Microsoft KB Archive/327784

= Windows 2000 Server May Hang After a Local Backup Completes =

Article ID: 327784

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Service Pack 3

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This article was previously published under Q327784



SYMPTOMS
After you perform a local backup on a Windows 2000-based server, the computer may stop responding (hang).



CAUSE
The problem occurs because the backup program opens a handle to a network drive connection but does not reference the handle. When the program ends, all of the handles are closed and the Redirector tries to connect to the remote drive. Because the program is ending, the Security subsystem does not respond to the authentication request. This causes the Redirector to be unable to handle additional requests.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  27-Sep-2002  13:38  5.0.2195.6069    124,176  Adsldp.dll 27-Sep-2002 13:38  5.0.2195.5781    131,344  Adsldpc.dll 27-Sep-2002 13:38  5.0.2195.5781     62,736  Adsmsext.dll 27-Sep-2002 13:38  5.0.2195.6052    358,160  Advapi32.dll 27-Sep-2002 13:38  5.0.2195.6058     49,424  Browser.dll 27-Sep-2002 13:38  5.0.2195.6012    135,952  Dnsapi.dll 27-Sep-2002 13:38  5.0.2195.6012     96,016  Dnsrslvr.dll 15-Nov-2001 13:27                     5,149  Empty.cat 27-Sep-2002 13:38  5.0.2195.5722     45,328  Eventlog.dll 27-Sep-2002 13:38  5.0.2195.6059    146,704  Kdcsvc.dll 05-Sep-2002 15:18  5.0.2195.6048    200,976  Kerberos.dll 21-Aug-2002 06:27  5.0.2195.6023     71,248  Ksecdd.sys 25-Sep-2002 16:01  5.0.2195.6072    507,664  Lsasrv.dll 25-Sep-2002 16:01  5.0.2195.6072     33,552  Lsass.exe 27-Aug-2002 12:53  5.0.2195.6034    108,816  Msv1_0.dll 27-Sep-2002 13:38  5.0.2195.5979    307,472  Netapi32.dll 27-Sep-2002 13:38  5.0.2195.5966    360,720  Netlogon.dll 27-Sep-2002 13:38  5.0.2195.6048    918,800  Ntdsa.dll 24-Sep-2002 05:57  5.0.2195.6068  1,688,768  Ntkrnlmp.exe 24-Sep-2002 05:57  5.0.2195.6068  1,688,448  Ntkrnlpa.exe 24-Sep-2002 05:57  5.0.2195.6068  1,709,056  Ntkrpamp.exe 24-Sep-2002 05:57  5.0.2195.6068  1,666,496  Ntoskrnl.exe 27-Sep-2002 13:38  5.0.2195.6025    389,392  Samsrv.dll 27-Sep-2002 13:38  5.0.2195.5951    129,296  Scecli.dll 27-Sep-2002 13:38  5.0.2195.5951    302,864  Scesrv.dll 10-Sep-2002 05:50  5.0.2195.6053    123,392  Sp3res.dll 06-Sep-2002 08:10  5.2.41.0           3,584  Spmsg.dll 06-Sep-2002 08:10  5.2.41.0          46,080  Spuninst.exe 12-Jun-2001 19:05  5.0.2195.3727      3,856  Svcpack1.dll 27-Sep-2002 13:38  5.0.2195.5859     48,912  W32time.dll 04-Jun-2002 11:32  5.0.2195.5859     57,104  W32tm.exe 27-Sep-2002 13:38  5.0.2195.6052    126,224  Wldap32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsecurity kbwin2ksp4fix kbhotfixserver KB327784

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