Microsoft KB Archive/168369

= Kids Plus: No Sound After Installing Microsoft Plus! For Kids =

Article ID: 168369

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Plus! For Kids

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This article was previously published under Q168369



SYMPTOMS
After you install Microsoft Plus! For Kids, you no longer have sound on your computer.



CAUSE
This problem occurs because of a conflict with the audio codecs installed in Windows 95/98. If the "Netscape ACM wrapper for VOXWARE RT24 speech" audio codec is installed on your computer, you may experience this kind of conflict.



RESOLUTION
To resolve this problem, disable or remove any audio codecs not listed below:

Microsoft CCITT G.711 A-Law and U-Law CODEC

Microsoft IMA ADPCM CODEC

Microsoft ADPCM CODEC

Microsoft GSM 6.10 Audio CODEC

DSP Group TrueSpeech (TM) Software CODEC

Microsoft PCM Converter

To disable an audio codec, do the following:
 * 1) Click the Start button and point to Settings.
 * 2) Click Control Panel.
 * 3) Double-click Multimedia.
 * 4) On the Advanced (Devices in Windows 98) tab, click the plus (+) sign next to Audio Compression Codecs to display a listing of installed audio codecs.
 * 5) Select the audio codecs you wish to disable, and then click the Properties button.
 * 6) Select the Do Not Use This Audio Codec option and click OK.
 * 7) If you want to disable more audio codecs, repeat steps 5 and 6 above.
 * 8) When you are finished, click OK to close the Multimedia Properties window.

You should be able to hear sound now.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Plus! For Kids version 1.0.

Additional query words: Compression

Keywords: kb3rdparty kbprb kbsound KB168369

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