Microsoft KB Archive/150750

= Mac Bookshelf 96-97: Bookshelf Guide Quits on a PowerBook =

Article ID: 150750

Article Last Modified on 12/16/1999

-

APPLIES TO


 * Microsoft Bookshelf 96-97 for Macintosh

-



This article was previously published under Q150750



SYMPTOMS
If the screen dims when you are in the Bookshelf Guide, Bookshelf stops responding (hangs) or unexpectedly quits.

This occurs if you are using a PowerBook 520 or 540 running System 7.1.1.



CAUSE
Bookshelf Guide requires Apple Guide to function. Apple Guide has a known problem running on System 7.1.1 on the PowerBook 520 and 540 models. This problem causes Bookshelf Guide quit or hang if the screen dims. This problem does not occur if you put the PowerBook to sleep.



RESOLUTION
To prevent this problem from occurring, do one of the following.  Upgrade your system software to System 7.5 or higher.

-or- Prevent the screen from dimming.

To prevent the screen from dimming, so the following:  On the Apple menu, click Control Panels. Open the PowerBook control panel. Choose Custom in the PowerBook control panel. On the Screen Dims slider, select Never.</li></ol>

-or-</li> Instead of letting the screen dim, put the screen to sleep.

To put the screen to sleep do the following: <ul> on the Special menu, click Sleep.</li></ul> </li></ul>

The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down

Keywords: KB150750

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.