Microsoft KB Archive/302668

= XL: &quot;General Protection Fault in Module Keyboard.drv at 0009:00000ae5&quot; When Excel Shared in NetMeeting =

Article ID: 302668

Article Last Modified on 3/29/2007

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APPLIES TO


 * Microsoft NetMeeting 3.0
 * Microsoft Excel 2000 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft NetMeeting 3.01 Standard Edition

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This article was previously published under Q302668



SYMPTOMS
When you share a Microsoft Excel workbook in a Microsoft NetMeeting session, and the person on the host computer uses the arrow keys to navigate in the workbook, Excel may stop responding and display the following error message:

Excel Caused a General Protection Fault in module Keyboard.drv at 0009:00000ae5



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:   Date          Time   Version      Size      File name 02-OCT-2001  0:00   4.4.0.3399   389,392   Callcont.dll 02-OCT-2001  0:00   4.4.0.3399     4,368   Cb32.exe 02-OCT-2001  0:00   4.4.0.3399   666,384   Conf.exe 02-OCT-2001  0:00   4.4.0.3399    30,992   Confmrsl.dll 02-OCT-2001  0:00   4.4.0.3399     2,880   Dcap16.dll 02-OCT-2001  0:00   4.4.0.3399    27,920   Dcap32.nt   02-OCT-2001   0:00   4.4.0.3399    28,944   Dcap32.w95 02-OCT-2001  0:00   4.4.0.3399    40,208   H323cc.dll 02-OCT-2001  0:00   4.4.0.3399    62,224   Ils.dll 02-OCT-2001  0:00   4.4.0.3399    33,040   Lhacm.acm 02-OCT-2001  0:00   4.4.0.3399    31,760   Mnmdd.dll 02-OCT-2001  0:00   4.4.0.3399    20,752   Mnmsrvc.exe 02-OCT-2001  0:00   4.4.0.3399    51,984   Msasn1.dll 02-OCT-2001  0:00   4.4.0.3399    51,984   Msconf.dll 02-OCT-2001  0:00   4.4.0.3399   108,304   Msg723.acm 02-OCT-2001  0:00   4.4.0.3399   167,184   Msh261.drv 02-OCT-2001  0:00   4.4.0.3399   257,296   Msh263.drv 02-OCT-2001  0:00   4.4.0.3399   247,056   Mst120.dll 02-OCT-2001  0:00   4.4.0.3399    38,672   Mst123.dll 02-OCT-2001  0:00   4.4.0.3399   200,976   Nac.dll 02-OCT-2001  0:00   4.4.0.3399   209,680   Nmas.nt   02-OCT-2001   0:00   4.4.0.3399   208,656   Nmas.w95 02-OCT-2001  0:00   4.4.0.3399     8,464   Nmasnt.dll 02-OCT-2001  0:00   4.4.0.3399    61,408   Nmaswin.dll 02-OCT-2001  0:00   4.4.0.3399    64,784   Nmchat.dll 02-OCT-2001  0:00   4.4.0.3399    60,176   Nmcom.dll 02-OCT-2001  0:00   4.4.0.3399     3,856   Nmevtmsg.dll 02-OCT-2001  0:00   4.4.0.3399   135,952   Nmft.dll 02-OCT-2001  0:00   4.4.0.3399     4,816   Nmmigrat.dll 02-OCT-2001  0:00   4.4.0.3399    11,536   Nmmkcert.dll 02-OCT-2001  0:00   4.4.0.3399   150,800   Nmoldwb.dll 02-OCT-2001  0:00   4.4.0.3399     9,488   Nmpgmgrp.exe 02-OCT-2001  0:00   4.4.0.3399   176,400   Nmwb.dll 02-OCT-2001  0:00   4.4.0.3399    45,328   Rrcm.dll 02-OCT-2001  0:00   4.4.0.3399     4,368   Wb32.exe

Temporary Workaround
To temporarily work around this problem, use the mouse and scroll bars to navigate within workbooks that are shared in NetMeeting.



STATUS
Microsoft has confirmed that this is a problem in Microsoft NetMeeting.

Additional query words: XL2000 XL97 NM30 NM301 crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbnofix kboffice97presr3fix kbqfe KB302668

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