Microsoft KB Archive/941498

= Error message when you install Microsoft Dynamics CRM 3.0: &quot;Action Microsoft.Crm.Setup.Server.CreateSetupUserAction failed&quot; =

Article ID: 941498

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action
You install Microsoft Dynamics CRM 3.0.



Result
The following error is displayed:

&quot;Action Microsoft.Crm.Setup.Server.CreateSetupUserAction failed&quot;

The Install Logs found in %appdata%\Microsoft\MSCRM\Logs shows the following errors:

'''12:39:20|Verbose| Retrieving CUserAuth data ...

'''

'''12:39:20| Info| CUserAuth.UserId: {ccdf6bbd-e84c-db11-9c5d-0017a4106722}

'''

'''12:39:20| Info| CUserAuth.MerchantId: {bcdf6bbd-e84c-db11-9c5d-0017a4106722}

12:39:21| Error| System.Exception: Action Microsoft.Crm.Setup.Server.CreateSetupUserAction failed. ---> System.Runtime.InteropServices.COMException (0x80040154): Class not registered

'''

at Microsoft.Crm.Platform.ComProxy.CBizUserClass.IBizUser_CreateUserSettings(CUserAuth& Caller, String UserId, String SettingsXML)

'''at Microsoft.Crm.Setup.Server.CreateSetupUserAction.CreateUserSettings(CUserAuth& userauth)

at Microsoft.Crm.Setup.Server.CreateSetupUserAction.Do(IDictionary parameters)'''

'''at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)

--- End of inner exception stack trace ---, Error, RetryCancel,

Option1

Platform Trace:

[2007-05-23 13:23:33.679] Process:Microsoft.Crm.Setup.Server |Thread:5900 |Category: Unmanaged.Platform |User: PlatformUser |Level: Verbose | CBizUser::Create File: c:\crmv3rtm\src\platform\objectmodel\businessmanagement\organization\bizuser.cpp Line: 74

>Entering Method

[2007-05-23 13:23:33.679] Process:Microsoft.Crm.Setup.Server |Thread:5900 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmExecutionContext::GetSAXXMLReader File: c:\crmv3rtm\src\platform\include\omcommon\crmexecutioncontext.inl Line: 1050

>hr = 0x80040154

'''



Cause
The SAXXML Reader is not running. It is dependent on older versions of MSXML.



Resolution
Register MSXML 2, 3 and 4 by completing these steps:
 * 1) Click Start, click Run, type regsvr32 msxml2.dll, and then click OK.
 * 2) Click Start, click Run, type regsvr32 msxml3.dll, and then click OK.
 * 3) Click Start, click Run, type regsvr32 msxml4.dll, and then click OK.



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Keywords: kbmbsmigrate kbmbsinstallation kbnomt kbrapidpub KB941498

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