Microsoft KB Archive/825742

= Cannot Back Up Data to a Travan Tape Device Successfully =

Article ID: 825742

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you try to back up data to a Travan tape backup device, the backup program appears to back up your data successfully, but the data is not successfully backed up onto tape.

Additionally, during the backup process, a label is written to the media in the device. However, when you click the tape device in the Computer Management tool, a red X appears over the device for several moments, and then the media is displayed as free media.



CAUSE
This problem occurs because the Travan tape device type is incorrectly defined in Microsoft Windows Server 2003.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-Bit Editions
  Date         Time   Version      Size     File name --  04-Oct-2003  22:56  5.2.3790.90  176,640  Ntmsdba.dll 04-Oct-2003 22:56  5.2.3790.90  444,928  Ntmssvc.dll 03-Oct-2003 00:30  5.2.3790.90    8,192  Qic157.sys 08-Sep-2003 17:43  5.2.3790.84   29,184  Ws03res.dll

Windows Server 2003, 64-Bit Edition
  Date         Time   Version      Size       File name     Platform --  04-Oct-2003  22:51  5.2.3790.90    451,584  Ntmsdba.dll   IA-64 04-Oct-2003 22:51  5.2.3790.90  1,272,320  Ntmssvc.dll   IA-64 03-Oct-2003 00:30  5.2.3790.90     20,480  Qic157.sys 08-Sep-2003 17:43  5.2.3790.84     28,672  Ws03res.dll   IA-64 08-Sep-2003 17:43  5.2.3790.84     29,184  Wws03res.dll  x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: QIC 157

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix kbhardware KB825742

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