Microsoft KB Archive/902397

= FIX: You receive a &quot;SQL Server does not exist or access denied&quot; error message when you try to view tracked policy execution events in the Health and Activity Tracking tool =

Article ID: 902397

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft BizTalk Server 2004 Enterprise Edition
 * Microsoft BizTalk Server 2004 Standard Edition
 * Microsoft BizTalk Server 2004 Developer Edition
 * Microsoft BizTalk Server 2004 Partner Edition

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SYMPTOMS
In Microsoft BizTalk Server 2004, when you try to view tracked policy execution events in the Health and Activity Tracking (HAT) tool, you may receive the following error message:

SQL Server does not exist or access denied.

This problem occurs when the BizTalk Server databases are located in a named instance of Microsoft SQL Server.



CAUSE
This problem occurs because a bug in the HAT tool prevents BizTalk Server from correctly connecting to a named instance of SQL Server.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have BizTalk Server 2004 Service Pack 1 (SP1) installed on the computer to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

888751 How to obtain the latest BizTalk Server 2004 service pack

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name -  02-Jun-2005  17:44                172,408  Bts_tracking_logic.sql 23-Jun-2005 21:49  3.0.6138.0  1,601,536  Microsoft.biztalk.brmacontrols.dll 02-Jun-2005 17:23                 25,377  Resultsutil.js   22-Jun-2005  15:35                  7,484  Rulesagendaupdates.htm 22-Jun-2005 15:35                  8,816  Rulesconditionsevaluated.htm 22-Jun-2005 15:35                  3,757  Rulesdefndetails.htm 22-Jun-2005 15:35                  6,234  Rulesfactdetails.htm 22-Jun-2005 15:35                  7,639  Rulesfiringdetails.htm 22-Jun-2005 15:35                  6,338  Rulestechdetails.htm 22-Jun-2005 15:35                  5,605  Rulestrackingtoa.htm 23-Jun-2005 21:07                 24,571  Toa.htm



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: BTS2004

Keywords: kbbug kbfix kbqfe kbprb kbbtshat kbhotfixserver kbbiztalk2004-2006swept KB902397

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