Microsoft KB Archive/196864

= OL2000: (CW) Err Msg Copying or Moving Remote Mail Message Header =

Article ID: 196864

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q196864



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
When copying or moving a message header in Microsoft Outlook, you may receive the following error message:

This Task cannot be performed for Remote Mail message headers. Download the complete message.



CAUSE
You have downloaded only the message header; you have not downloaded the complete mail message.



RESOLUTION
To download the entire message, follow these steps:


 * 1) On the Tools menu, point to Remote Mail and click Connect.
 * 2) Click to select the information service to use when connecting, and then click Next.
 * 3) Click "Retrieve and send all new mail" and click Finish.

After message retrieval, you can copy or move the mail message to a different folder.

Keywords: kberrmsg kbprb KB196864

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