Microsoft KB Archive/815471

= &quot;Software Restriction Policy Does Not Allow You to Start This Program&quot; Error Message Even Though the Program Is Defined As &quot;Allowed&quot; =

Article ID: 815471

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
After you define a software restriction policy that defaults to &quot;Disallowed,&quot; and you then define paths to specific locations for &quot;Allowed&quot; programs, you may receive the following error message when you try to run the allowed program:

Software restriction policy does not allow you to start this program.



CAUSE
This issue may occur if the software restriction policy does not handle the Novell Netware network provider correctly. In this scenario, the Netware share is interpreted as a local device instead of as a remote device. Therefore, the software restriction policy is not effective on the Microsoft Windows XP client.

Note This issue does not occur when the program is run from a Windows server share that has the same software restriction policy.



Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date          Time   Version         Size     File name --  04-Jun-2003   11:26  5.1.2600.1230   566.272  Advapi32.dll 12-May-2003  10:16  5.1.2600.1221    80.512  Ksecdd.sys 04-Jun-2003  11:16  5.1.2600.1230   156.800  Nwrdr.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about software restriction policies in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

310791 Description of the Software Restriction Policies in Windows XP

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kberrmsg kbqfe kbwinxppresp2fix kbfix kbbug KB815471

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