Microsoft KB Archive/326537

= OFFXP: Smart Tags for Names, Telephone Numbers, Addresses, and Stock Symbols Do Not Appear As Expected =

Article ID: 326537

Article Last Modified on 2/1/2007

-

APPLIES TO


 * Microsoft Excel 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

-



This article was previously published under Q326537



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you use Word or Excel, the smart tags for names, telephone numbers, addresses, and stock symbols do not appear as expected. The smart tags for other data do work as expected.



RESOLUTION
To resolve this behavior, follow these steps.

Verify the Entries in the AutoCorrect Dialog Box

 * 1) On the Tools menu, click AutoCorrect Options.
 * 2) Click the Smart Tags tab, and then click to select the Label text with smart tags check box (in Word) or the Label data with smart tags check box (in Excel).
 * 3) Under Recognizers, click to select any recognizers that you want to add.
 * 4) In Excel, in the Show smart tags as list, click Button Only or Indicator and Button.
 * 5) Click OK.

NOTE: If this does not resolve the behavior, go to the next section.

Verify the Smart Tag Registry Keys
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Click Start, click Run, type regedt32.exe in the Open box, and then click OK. Locate the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\Common\Smart Tag

 Verify that you have an Action key and a Recognizer key that list the globally unique identifier (GUID) numbers for the smart tags.

NOTE: If you have these keys, go to the &quot;Register the Smart Tag .dll Files&quot; section. If the keys are not listed, locate the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office

 Right-click the key, click Rename, type OfficeOld, and then press ENTER. Quit Registry Editor, and then start Word or Excel to rebuild the key.</li></ol>

NOTE: If this does not resolve the behavior, go to the next section.

Register the Smart Tag .dll Files
<ol> Right-click Start, and then click Explore.</li> Open C:\Program Files\Common Files\Microsoft Shared\Smart Tag.</li> Verify that the following files are present: <ul> FDate.dll</li> FName.dll</li> FPerson.dll</li> FPlace.dll</li> FStock.dll</li> IETag.dll</li> MOFL.dll</li></ul>

</li> Click Start, and then click Run.</li> In the Open box, type regsvr32 .</li> Add a space after regsvr32.</li> Drag one of the files that are listed in step 3 to the Open box. The path should read

regsvr32 &quot;C:\Program Files\Common Files\Microsoft Shared\Smart Tag\ .dll&quot;

where  is the name of the file from the list in step 3.</li> Click OK, and then in the registration success message, click OK.</li> Repeat steps 5 through 8 for each of the files that are listed in step 3.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about smart tags, click the article numbers below to view the articles in the Microsoft Knowledge Base:

284927 WD2002: Dotted Lines That Appear Under Dates, Names, and Places Are Smart Tag Indicators That Can Save You Time

305511 OFFXP: Smart Tag Indicators Do Not Appear or Work as Expected in Your Document

Additional query words: prb OFFXP

Keywords: kbprb KB326537

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.