Microsoft KB Archive/818837

= A &quot;Win32 Error = 1072&quot; error message appears in the Hman.log file after you change the Systems Management Server 2.0 Service account of a secondary site =

Article ID: 818837

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

-





SYMPTOMS
After you change the Microsoft Systems Management Server (SMS) 2.0 Service account of a secondary site by using the SMS Administrator console on the parent primary site server, an error message that is similar to the following appears in the \SMS\Logs\Hman.log file on the secondary site server:

Install the SMS_SITE_COMPONENT_MANAGER under the new service account. $$ Cannot install SMS_SITE_COMPONENT_MANAGER under the new service account and password, Win32 Error = 1072. $$

The Hman.log file may also contain an additional message that is similar to the following:

Failed to re-install the SMS_SITE_COMPONENT_MANAGER under the old service account, you must run setup to reset the site. $$



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File information for Systems Management Server 2.0 i386-based computers
  Date         Time   Version            Size    File name --  25-Feb-2003  14:20  2.0.1493.5124     539,072  Baseutil.dll 25-Feb-2003 14:20  2.0.1493.5124     129,392  Hman.dll 23-Feb-2003 09:05  2.0.1493.5011     855,312  Preinst.exe

File information for Systems Management Server 2.0 Alpha-based computers
  Date         Time   Version            Size    File name 25-Feb-2003 14:20  2.0.1493.5124     831,760  Baseutil.dll   Alpha 25-Feb-2003 14:20  2.0.1493.5124     192,272  Hman.dll       Alpha Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

<div class="workaround_section">

WORKAROUND
To work around this problem, you can perform a site reset by running the SMS 2.0 Setup program on the secondary site server and by changing the SMS Service account to the new service account.

To perform a site reset on the secondary site server, follow these steps:
 * 1) Close any SMS Administrator consoles that are open.
 * 2) Click Start, point to Programs, click Systems Management Server, and then click SMS Setup.
 * 3) Click Next two times, and then click Modify or reset the current installation.

<div class="references_section">