Microsoft KB Archive/154298

= XFOR: Mail Going to IMC or MSMail Stays in Outbox =

Article ID: 154298

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition
 * Microsoft Exchange Server 5.0 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q154298



SYMPTOMS
When you attempt to send mail to an Internet address, the message stays in the Outbox. Mail sent to a MSMail 3.2 postoffice through the MSMail Connector also stays in the Outbox.



CAUSE
This occurs when the Microsoft Exchange Service Account does not have the correct permissions on the Configuration object. The Microsoft Exchange Service Account requires Service Account Admin permissions.



RESOLUTION
To correct the permission problems:
 * 1) Select the Configuration Container in the Microsoft Exchange Administrator program.
 * 2) Click the File menu, and then click Properties. Click the Permissions tab and give the Microsoft Exchange Service Account the service account administration role.
 * 3) Stop and restart both the Microsoft Exchange Message Transfer Agent (MTA) and Microsoft Exchange Internet Mail Connector (IMC) for the change to take effect.

NOTE: This can also occur if the account used for any of the related Microsoft Exchange services has been changed. To verify that the appropriate account has been specified, check the startup of each Microsoft Exchange service in the Services control panel.



MORE INFORMATION
The same problem occurs when sending mail to an MS Mail postoffice. The Application Log in Event Viewer will log the following 2 warnings:

Event ID: 9297

Source: MSExchangeMTA

The user... Private MDB has caused a security violation...

Event ID: 3161

Source: MSExchangeMTA

An internal MTA error occurred. The logon violated security.

Keywords: kbprb kbusage KB154298

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