Microsoft KB Archive/162398

= OFF97: First Aid 97 Causes Invalid Page Fault =

Article ID: 162398

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office 97 Standard Edition
 * Microsoft Excel 97 Standard Edition
 * Microsoft Word 97 Standard Edition
 * Microsoft PowerPoint 97 Standard Edition
 * Microsoft Access 97 Standard Edition
 * Microsoft Office Binder 97
 * Microsoft FrontPage 97 Standard Edition
 * Microsoft Greetings Workshop 97 Standard Edition
 * Microsoft Greetings Workshop 1.0 Standard Edition
 * Microsoft Greetings Workshop 2.0 Standard Edition
 * Microsoft Picture It! 1.0 Standard Edition
 * Microsoft Picture It! 2.0 Standard Edition
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Creative Writer 2.0 Standard Edition
 * Microsoft Project 98 Standard Edition
 * Microsoft FrontPage 98 Standard Edition
 * Microsoft Publisher 98 Standard Edition

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This article was previously published under Q162398



SYMPTOMS
When you start any of the programs listed in the "Applies To" section, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you may receive an error message that is similar to one of the following:

 caused an invalid page fault in module GDI32.DLL at 0137:BFF3191C.

 caused an invalid page fault in module KERNEL32.DLL at 0137:BFF3191C.

 caused an access violation fault in module GDI32.DLL at 0137:BFF3191C.

 caused an access violation fault in module SIWDLL32.DLL.

 caused an invalid page fault in module QD98.DLL.



CAUSE
These problems may occur if CyberMedia First Aid 97, build 400, is installed on your computer.



MORE INFORMATION
First Aid 97 is a utility package designed for use with Microsoft Windows 95.

As of April 1997, there are four builds (versions) of First Aid 97: 400, 401, 402, and 403. To determine what build of First Aid 97 you have, follow these steps:
 * 1) Insert the First Aid 97 CD in the CD-ROM drive on your computer.
 * 2) When the CyberMedia First Aid 97 Setup dialog box appears, click Explore this CD.
 * 3) On the View menu in Microsoft Windows Explorer, click Details.
 * 4) Locate the file Setup.exe. Look at the date and the time in the Modified column.

The time in the Modified column tells you what build of First Aid 97 your CD contains. The times and their associated build numbers are listed in the following table.

  Time      Build ---

4:00 AM    400 4:01 AM    401 4:02 AM    402 4:03 AM    403 The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OFF97 XL97 WORD97 ACC97 PPT97 excel.exe winword.exe msaccess.exe powerpnt.exe binder.exe msoffice.exe outlook.exe greetingsw pictureit 014f:bff3191c boot launch OL97 IPF Kernel32 Gdi32 014f:bff857e7 mspub pub98 mspub.exe prj98

Keywords: kb3rdparty kberrmsg kbfaq kbprb kbsetup KB162398

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