Microsoft KB Archive/328351

= SNA 4.0 SP4 Application Exception (Trap) in the mngbase!CNotifyQueue::GetHeadItem Function =

Article ID: 328351

Article Last Modified on 10/11/2005

-

APPLIES TO


 * Microsoft SNA Server 4.0 Service Pack 4

-



This article was previously published under Q328351



SYMPTOMS
A system that is running SNA Server 4.0 Service Pack 4 may experience an application exception (trap) in the CNotifyQueue::GetHeadItem function similar to the following: Application exception occurred: App: exe\mngagent.dbg (pid=343) When: 9/15/2002 @ 0:39:22.116 Exception number: c0000005 (access violation) ... ... ... function: CNotifyQueue::GetHeadItem 6098b060 56              push    esi 6098b061 8bf1            mov     esi,ecx 6098b063 8b542408        mov     edx,[esp+0x8]          ss:0200e873=???????? 6098b067 8b4620          mov     eax,[esi+0x20]         ds:015501e6=???????? 6098b06a 8b8848010000    mov     ecx,[eax+0x148]        ds:02f50148=00101000 6098b070 03c8            add     ecx,eax FAULT ->6098b072 8b01            mov     eax,[ecx]              ds:03051000=???????? 6098b074 8902            mov     [edx],eax              ds:00d4fe84=00000064 6098b076 8b4104          mov     eax,[ecx+0x4]          ds:0430fa06=???????? 6098b079 894204          mov     [edx+0x4],eax          ds:0200e88a=???????? 6098b07c 8b4108          mov     eax,[ecx+0x8]          ds:0430fa06=???????? 6098b07f 894208          mov     [edx+0x8],eax          ds:0200e88a=???????? 6098b082 8b490c          mov     ecx,[ecx+0xc]          ds:0430fa06=???????? 6098b085 894a0c          mov     [edx+0xc],ecx          ds:0200e88a=???????? 6098b088 8b4620          mov     eax,[esi+0x20]         ds:015501e6=???????? 6098b08b 8b9048010000    mov     edx,[eax+0x148]        ds:02f50148=00101000 6098b091 83c210          add     edx,0x10 6098b094 899048010000    mov     [eax+0x148],edx        ds:02f50148=00101000


 * > Stack Back Trace <*

FramePtr ReturnAd Param#1 Param#2  Param#3  Param#4  Function Name 00d4fe6c 6098aead 00d4fe84 00000000 77e79e14 77e7198f mngbase!CNotifyQueue::GetHeadItem (FPO: [1,0,1]) 00d4fea4 01009ab5 00072e00 7ffdf000 00d4ffec 00d0ffb8 mngbase!CNotifyQueue::Dispatch (FPO: Non-FPO [0,9,3]) 00d4ffb8 77f04ef0 00d0ffb8 00072e00 7ffdf000 00d0ffb8 mngagent!DoAgentProxy (FPO: [EBP 0x00072e00] [1,64,4]) 00072e00 00072aa8 00073f08 00073350 61480000 61490240 kernel32!lstrcmpiW



CAUSE
This is caused by a regression for an earlier fix in Service Pack 4. For additional information about the original issue, click the article number below to view the article in the Microsoft Knowledge Base:

276199 SNA Manager (Snaexp.exe) Trapping in CSnaOleObj::CreateObject



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size    File name --  11-Oct-2002  13:07  4.0.0.606     101,312  Mngbase.dll 11-Oct-2002 13:07  4.0.0.606      98,640  Mngagent.exe

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in Microsoft SNA Server version 4.0.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB328351

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.