Microsoft KB Archive/221953

= Works Suite 99: Cannot Start Encarta Encyclopedia 99 =

Article ID: 221953

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Works Suite 99

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This article was previously published under Q221953



SYMPTOMS
When you install Microsoft Encarta Encyclopedia 99 from Microsoft Works Suite 99, you may receive the following message when you attempt to start Encarta Encyclopedia:

Insert Encarta Encyclopedia Disc 1.

If you insert the Works Suite 99 Disc 1 CD-ROM and then click OK, this message remains on the screen.



CAUSE
This behavior occurs because the Encarta Encylopedia files are located on the Works Suite 99 Disk 2 CD-ROM.



RESOLUTION
To resolve this issue, insert the Works Suite 99 Disc 2 CD-ROM labeled Encarta Encyclopedia into your CD-ROM drive, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Works Suite 99.



MORE INFORMATION
Because Works Suite 99 installs the stand-alone version of Encarta Encyclopedia, the message specified in the "Symptoms" section of this article is generated by Encarta Encyclopedia.

Additional query words: 4.50 w_works winworks enc99 compact disk

Keywords: kbbug kbinterop kbpending kbsetup KB221953

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