Microsoft KB Archive/867574

= &quot;Unable to connect to the live meeting server&quot; error message when you install or when you run the Live Meeting Add-in for Microsoft Outlook =

Article ID: 867574

Article Last Modified on 7/26/2004

-

APPLIES TO


 * Microsoft Office Live Meeting Add-in for Microsoft Outlook

-





SYMPTOMS
When you try to install or when you try to run the Microsoft Office Live Meeting Add-in for Microsoft Outlook, you may receive the following error message:

Unable to connect to the live meeting server. Please verify that your Organizer User ID, Password, and the Live Meeting URL are correct.



CAUSE
This problem may occur if an earlier version of the Live Meeting Add-in for Microsoft Outlook is installed.



RESOLUTION
To make sure that the correct operation of the Live Meeting Add-in for Microsoft Outlook occurs, verify that you are using version 5.1.0.183 or later of the Live Meeting Add-in for Microsoft Outlook.

To verify the version number, follow these steps:
 * 1) Start the Live Meeting Add-in for Microsoft Outlook.
 * 2) On the Live Meeting Add-in for Microsoft Outlook toolbar, click Live Meeting, and then click About.
 * 3) In the About Live Meeting Add-in for Microsoft Outlook dialog box, verify that the version number is 5.1.0.187.
 * 4) Click OK.



MORE INFORMATION
To see the most current downloads and updates that are available for the Live Meeting Add-in for Microsoft Outlook, visit the following Microsoft Web site:

http://main.placeware.com/support/plugins.cfm

Keywords: kberrmsg kbprb KB867574

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.