Microsoft KB Archive/292140

= WD2002: Word Stops Responding When You Save a Document in Rich Text Format =

Article ID: 292140

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q292140





SYMPTOMS
When you attempt to save a document as a Rich Text Format (RTF) file, Microsoft Word 2002 stops responding (hangs).

You receive the following message in the status bar:

Word is saving .rtf

The document is not saved and you are unable to quit Word.



CAUSE
This problem can occur in the following situation:
 * You open a document that was created using Word 97 or earlier.

-and-
 * The document contains a numbered list.

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 * You turn on the Track Changes features (on the Tools menu, click Track Changes).

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 * You change the paragraph formatting of the numbered list in the document.

-and-
 * You save the document as a Rich Text Format (RTF) file.



WORKAROUND
To work around this problem, save the document in a file format other than Rich Text Format (RTF).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB292140

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