Microsoft KB Archive/926921

= A blank Live Communications Server 2005 MMC snap-in appears when you start the Live Communications Server 2005 administration tool =

Article ID: 926921

Article Last Modified on 5/21/2007

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APPLIES TO

 Microsoft Office Live Communications Server 2005 Enterprise Edition Microsoft Office Live Communications Server 2005 Standard Edition, when used with:  Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)

 Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)

 Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86) </li></ul>

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<div class="symptoms_section">

SYMPTOMS
After you install and activate Microsoft Office Live Communications Server 2005, you experience the following symptoms:
 * When you start the Live Communications Server 2005 administration tool, a blank Live Communications Server 2005 Microsoft Management Console (MMC) snap-in appears.
 * If you install the administration tools on a remote computer, the Live Communications Server 2005 administration tool appears as expected.

When this problem occurs, you do not experience any problems with the functionality of Live Communications Server 2005.

<div class="cause_section">

CAUSE
This problem may occur if you install Live Communications Server 2005 on a computer that is running Microsoft Windows Server 2003 R2.

<div class="workaround_section">

WORKAROUND
To work around this problem, create a new MMC snap-in from which to manage Live Communications Server 2005. To do this, follow these steps:
 * 1) Click Start, click Run, type mmc, and then click OK.
 * 2) In the Console1 MMC snap-in, click Add/Remove Snap-in on the File menu.
 * 3) In the Add/remove Snap-in dialog box, click Add, click Live Communications Server 2005 in the Add Standalone Snap-in dialog box, click Add, click Close, and then click OK.
 * 4) On the File menu, click Save As.
 * 5) In the Save As dialog box, locate the %WINDIR%\System32 folder.
 * 6) In the File name box, type wrtcsnap2.msc, and then click Save.
 * 7) Click Yes when you are prompted to overwrite the existing wrtcsnap2.msc file.

When you next click Live Communications Server 2005 on the Start menu, the new custom MMC snap-in opens.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: LCS2005

Keywords: kbexpertiseinter kbtshoot kbenv kbpending kbbug kbprb KB926921

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