Microsoft KB Archive/832212

= &quot;Stop 0x00000044&quot; error message when the HP Insight Management Agent is configured =

Article ID: 832212

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SYMPTOMS
When the Hewlett-Packard (HP) Insight Management Agent is configured on a Microsoft Windows Server 2003-based computer or on a Microsoft Windows 2000-based computer, the computer may restart, and then you receive the following error message on a blue screen:

STOP: 0x00000044 MULTIPLE_IRP_COMPLETE_REQUEST



CAUSE
This problem may occur if either of the following HP ProLiant System Management Controller drivers is installed on your computer:
 * ProLiant iLO Advanced System Management Controller driver (Cpqasm2.sys)
 * ProLiant Advanced System Management Controller driver (Cpqasm.sys)



RESOLUTION
To resolve this problem, upgrade the HP ProLiant System Management Controller driver. To do this, visit the following Hewlett-Packard Web site:

http://h18023.www1.hp.com/support/files/server/us/download/18302.html



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
You can also obtain the updated HP ProLiant System Management Controller driver as part of the HP ProLiant Support Pack for Microsoft Windows 2000 version 7.00 A. For information about how to obtain this update, visit the following HP Web site:

http://h18023.www1.hp.com/support/files/server/us/download/18416.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbwinservperf kbmgmtservices kberrmsg kbfix kbprb KB832212

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