Microsoft KB Archive/311535

= XADM: Update Method Results in Duplicate Calendar Entries with Outlook 2002 =

Article ID: 311535

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Enterprise Server

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This article was previously published under Q311535





SYMPTOMS
After Microsoft Outlook 2002 receives a meeting request in the Inbox, Outlook 2002 may create a duplicate calendar appointment. If a Collaboration Data Objects (CDO) application calls GetAssociatedAppointment and places a meeting in your Calendar first, and then you click the meeting request in Outlook 2002 to open it, a duplicate appointment is created. Microsoft Outlook 2000 does not create duplicate appointments in this scenario.



CAUSE
This problem can occur if CDO was not updated to reflect the way that Outlook 2002 uses index PR_OWNER_APPT_ID to determine duplicate appointments.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: CDO



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Because of file dependencies, this fix was omitted from Exchange 2000 Server Service Pack 2 (SP2). The fix that is described in the following Microsoft Knowledge Base article supercedes this fix:

313863 XADM: Update Method Results in Duplicate Calendar Entries with Outlook 2002; Post Exchange 2000 SP2 Fix

You must apply the fix that is described in Q313863 after you install Exchange 2000 SP2.

Additional query words: blackberry

Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp2fix kbexchange2000sp2fix kbfix kbqfe KB311535

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