Microsoft KB Archive/933675

= No items appear in the Antigen Quarantine and no entries are logged in the Incidents panel when you run Antigen 9.0 =

Article ID: 933675

Article Last Modified on 10/3/2007

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APPLIES TO


 * Microsoft Antigen for Exchange
 * Microsoft Antigen for SMTP Gateways

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SYMPTOMS
When you run Microsoft Antigen 9.0 for Exchange or when you run Microsoft Antigen 9.0 for SMTP Gateways, you experience the following symptoms:  Antigen 9.0 detects viruses and other unwanted content as expected. However, no items are added to the Antigen Quarantine. Additionally, no entries appear in the Incidents panel.

Note You experience this problem even if you select the Quarantine files option in the scan job.

To view the Incidents panel, click REPORT in the Antigen Administrator Shuttle Navigator, and then click Incidents. The following entry appears in the :\Microsoft Antigen for Exchange\Programlog.txt file:

ERROR: Unable to read quarantine database header

 The following entries appear in the :\Microsoft Antigen for Exchange\AntigenHRLog.txt file:

0x80040e4d 0x80040e21

 When you click REPORT in the Antigen Administrator Shuttle Navigator and then click Quarantine, you experience the following symptoms:  The Quarantine panel is blank. The Antigen Administrator program stops responding (hangs). </ul>

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CAUSE
This problem occurs if the following Antigen 9.0 databases become locked:
 * Incidents.mdb
 * Quarantine.mdb

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Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Antigen 9.0 for SMTP Gateways
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbtshoot kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB933675

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