Microsoft KB Archive/328640

= XADM: Error Message &quot;-939523539&quot;, Information Store Service Does Not Start =

Article ID: 328640

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q328640



SYMPTOMS
After you restore Exchange Server from an online backup, the Information Store service may not start. You receive the following error message:

Windows could not start the Microsoft Exchange Information Store on Local Computer. For more information, review the System Event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -939523539

The following event ID messages are logged in Application event log and the System event log. System Event log Event Type: Error Event Source:  Service Control Manager Event Category: None Event ID:  7024 Date:      8/30/2002 Time:      10:52:32 PM User:       N/A Computer:  ServerName Description: The Microsoft Exchange Information Store service terminated with service-specific error 3355443757.

Application Event log Event Type: Error Event Source:  ESE97 Event Category: Logging/Recovery Event ID:  153 Date:      8/30/2002 Time:      10:51:29 PM User:       N/A Computer:  ServerName Description: (904) The restore log file 0xx is missing. Event Type: Error Event Source:  MSExchangeIS Event Category: Recovery Event ID:  1080 Date:      8/30/2002 Time:      10:51:29 PM User:       N/A Computer:  ServerName Description: Unable to recover the database because error 0xc800022d occurred after a restore operation. The data is not fully restored because some log files are missing. Event Type: Error Event Source:  MSExchangeIS Event Category: General Event ID:  5000 Date:      8/30/2002 Time:      10:51:29 PM User:       N/A Computer:  ServerName Description: Unable to initialize the Microsoft Exchange Information Store service. Error 0xc800022d.



CAUSE
Service Specific Error 0xc800022d is translated to JET_errMissingRestoreLogFiles.

This error message is recorded if old transaction logs exist and they are not in sequence with the restored log files. These log files are not required for hard recovery to complete. Even if the restore was successful and log files from Backup and the current log files are in sequence, the old log files prevent hard recovery.



RESOLUTION
 Start Registry Editor. Locate the following key in the registry:

HKEY_LOCAL_MACHINE\System/CurrentControlSet/Services/MSExchangeIS/Restore in Progress

 Write down the values of HighLog Number and LowLog Number of the Restore in Progress key. In the Transaction logs folder, delete all log files that are older than the LowLog Number (lower LGeneration). Start the Information Store service.</ol>

Keywords: kbprb KB328640

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