Microsoft KB Archive/126745

= Explorapedia: ErrMsg: Error 8## (or 4##) When Starting =

Article ID: 126745

Article Last Modified on 10/7/2003

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APPLIES TO


 * Microsoft Explorapedia: The World of Nature 1.2
 * Microsoft Explorapedia series: World of People for Windows 1.0

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This article was previously published under Q126745



SYMPTOMS
When you attempt to start Explorapedia, you may receive an error message similar to the following:

Explorapedia error 80048212-0

An error occurred while starting Explorapedia. Restart Windows and try again. If that fails to correct the problem, run Setup from the Explorapedia CD-ROM again.

All Explorapedia error messages that start with Explorapedia error 80... or 48... refer specifically to sound problems.



CAUSE
This error message occurs when an incompatible sound driver is installed on your computer. Sound drivers that may cause this error message are the DSOUND Multimedia Wave driver and the PC Speaker driver. If you have moved the product and/or its components after installation, you may receive a similar error message. For more information on how to resolve that problem, see the "More Information" section later in this article.



RESOLUTION
If you have an incompatible sound card driver, you may be able to resolve this problem by removing the driver.

Use the following steps to remove the DSOUND Multimedia Wave driver or the PC Speaker driver:

Windows 95/98

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Multimedia.
 * 3) Click the Advanced or Devices tab.
 * 4) Double-click Audio Devices to expand the branch.
 * 5) Click any of the following drivers, and then click Properties:
 * 6) * DSOUND Multimedia Wave Driver
 * 7) * Audio for Internal Speaker Wave Driver
 * 8) * Audio for Sound Driver for PC-Speaker
 * 9) Click Remove. Repeat step 5 for each driver listed in step 5.
 * 10) Shut down, and then restart the computer.

Windows 3.1

 * 1) Double-click the Control Panel icon. (Control Panel is usually located in the Main program group in Program Manager.)
 * 2) Double-click the Drivers icon.
 * 3) In the Drivers control panel, locate the DSOUND Multimedia Wave Driver or PC Speaker Driver on the list of Installed Drivers.
 * 4) Click the driver(s) and then click Remove, which removes the driver from the list.
 * 5) Restart Windows.

You should now be able to run Explorapedia successfully.

NOTE: You may receive a similar error message when you start Explorapedia using the Ensoniq Soundscape Sound Card drivers. For additional information about the Ensoniq Sound Card problem, please see the following articles in the Microsoft Knowledge Base:

124812 Kids: Hangs with Ensoniq Sound Card

124546 Multimedia: Compressed Audio and the Ensoniq Soundscape Card

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.



MORE INFORMATION
You can also receive a similar error message, "Explorapedia Error 80030002-0...," if the wrong folder is specified on the "mdf1=" line in the [media] section of the following file(s):
 * World of Nature: Nature.ini located in Mskids\Explora
 * World of People: People.ini in Mskids\Explora\People

To correct the problem, edit the Nature.ini or People.ini file to specify the correct folder, shown above. This problem occurs only if you have moved the program and/or its associated files from the original installation folder.

Additional query words: ensonic error 800 Explorapedia startup tad errmsg xplora world nature people errors 480

Keywords: KB126745

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