Microsoft KB Archive/195731

= XCON: MTA Stops and Numerous Events Appear in Event Log =

Article ID: 195731

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q195731





SYMPTOMS
The message transfer agent (MTA) may stop unexpectedly and the following events may appear in the event log:   The description for Event ID (9405) in Source (MSExchangeMTA) could not be found. It contains the following insertion string(s): BASE, APPLICATION, 36, Access violation (0xc0000005) at Address 0x415170 reading from 0xbffb032.

An unexpected error has occurred which may cause the MTA to terminate. Error: Access violation (0xc0000005) at Address 0x415170 reading from 0xbffb032. [BASE APPLICATION 36] (16)

An unexpected error has occurred which may cause the MTA to terminate. Error: Access violation (0xc0000005) at Address 0x78013f74 reading from 0x21f0003. [BASE DISP:ROUTER 10] (16)

An unexpected error has occurred which may cause the MTA to terminate. Error: Error writing buf: obj 830. [BASE APPLICATION 36] (16)

An unexpected error has occurred which may cause the MTA to terminate. Error: Access violation (0xc0000005) at Address 0x5cfcb0 reading from 0x736f7263. [BASE APPLICATION 36] (16)



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Message Transfer Agent (MTA)

  File Name      Version -  Dbserver.sch   5.5.2409.0 Dcprods.cat   5.5.2409.0 Ems_rid.dll   5.5.2409.0 Emsmta.exe    5.5.2409.0 Info4log.cfg  5.5.2409.0 Infodlog.cfg  5.5.2409.0 Infollog.cfg  5.5.2409.0 Infotlog.cfg  5.5.2409.0 Mtacheck.exe  5.5.2409.0 Mtamsg.dll    5.5.2409.0 P2.xv2        5.5.2409.0 X400om.dll    5.5.2409.0 X400omv1.dll  5.5.2409.0



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Keywords: kbbug kbfix kbqfe KB195731

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