Microsoft KB Archive/813501

= Office XP Programs Print Incorrectly After You Apply the 329170 Hotfix =

Article ID: 813501

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
After you apply the hotfix that is described in the Microsoft Knowledge Base article 329170, when you print from a Microsoft Office XP program, the printed output may not print as expected. The characters may print at the wrong font size, gridlines may print in the wrong locations, and other printed output problems.



CAUSE
This problem occurs because your computer runs Microsoft Windows 2000 Service Pack 2 (SP2) and the printer server runs Windows 2000 Service Pack 3 (SP3).

For additional information about the hotfix in article 329170, click the following article number to view the article in the Microsoft Knowledge Base:

329170 MS02-070: Flaw in SMB Signing May Permit Group Policy to Be Modified



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Hotfix 329170

Restart Requirement
You do not have to restart your computer to apply the changes made by this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time   Version        Size       File name --  13-Mar-2003  17:07  5.0.2195.6684    251,664  Localspl.dll 07-Mar-2003 21:41  5.0.2195.6680  3,988,992  Sp3res.dll 13-Mar-2003 17:07  5.0.2195.6677     79,632  Spoolss.dll 13-Mar-2003 17:07  5.0.2195.6681     87,312  Win32spl.dll



To work around this issue, remove the hotfix that you installed from article 329170:
 * 1) Click Start, and then click Control Panel.
 * 2) Double-click Add or Remove Programs.
 * 3) Click Windows 2000 Hotfix (SP2) Q329170, and then click Remove.
 * 4) Click Next.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kbwin2000presp4fix kbfix kbbug kbqfe KB813501

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