Microsoft KB Archive/309526

= OL2002: Outlook Stops Responding When You Add a Contact with No E-mail Address =

Article ID: 309526

Article Last Modified on 7/28/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q309526



SYMPTOMS
When you try to add as a contact a recipient who has no e-mail address, Outlook stops responding.



CAUSE
This problem occurs when LDAP is used to obtain a contact with no e-mail address.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later: Date          Time      Version  Size        File name --- 14-10-2001    00:24     None     2,478,488   Outlook.msp 14-10-2001    00:51     None     3,744,256   Outlook_Admin.msp 06-07-2001    18:12     None         2,814   Readme.txt After the hotfix is installed, the following files will have the listed attributes or later: Date          Time      Version  Size        File name --- 16-06-2001  16:05    10.0.3012.0    133,448   Rm.dll 08-07-2001  23:56    None             3,584   Olk2002.mst 29-08-2001  00:38    10.0.3228.0    342,336   Exsec32.dll 12-09-2001  23.11    10.0.3311.0     47,432   Outlook.exe 12-09-2001  23.11    10.0.3311.0    117,064   Outlph.dll 10-10-2001  00.01    10.0.3409.0  6,302,024   Outllib.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

Keywords: kbbug kbfix kbqfe kbofficexpsp1fix kbhotfixserver KB309526

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