Microsoft KB Archive/312201

= MacWDX: You Cannot Use the Keyboard to Navigate in the Customize Dialog Box =

Article ID: 312201

Article Last Modified on 1/31/2007

-

APPLIES TO


 * Microsoft Word X for Mac

-



This article was previously published under Q312201



SYMPTOMS
When you open the Customize dialog box on the Tools menu in Microsoft Word X for Mac, you discover that the keyboard is not available for navigation or option-selection purposes. If a mouse or other pointing device is not connected to your computer, you cannot close the Customize dialog box.

NOTE: In earlier versions of Word for Mac, it is possible to navigate in the Customize dialog box with keyboard commands.



WORKAROUND
To work around this issue, use a mouse or other pointing device to navigate in the Customize dialog box.

If a pointing device is not connected to your computer and you have already opened the Customize dialog box, you may need to use the Force Quit command to quit Word X altogether. To do this, press the COMMAND+CONTROL+ESC keys (at the same time), and then press RETURN when the Force Quit Applications dialog box appears.

NOTE: When you use the Force Quit command to quit a program, you may lose any unsaved data.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: mac macword WDXKB WDX X OS custom modify toolbar change shortcuts

Keywords: kbbug kbpending KB312201

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.