Microsoft KB Archive/838172

= When you print to a file in Windows Server 2003, you receive Event ID 61 =

Article ID: 838172

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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SUMMARY
''This article discusses Event ID 61. This event appears in the system event log when you are experiencing printing problems. This event may appear if you print to a file, and you do not specify the file's full path. The event may also appear because of a problem with a driver or with a port monitor.''



SYMPTOMS
When you print multiple jobs at the same time to a specific file name, and you do not specify the full path of the .prn file, the .prn file will be created in the %Systemroot%\System32 folder. You may receive an &quot;ACCESS_DENIED&quot; error message, your computer may stop responding, and printing may stop. The system event log may have one or more instances of the following event log message:

Event Type: Error

Event Source: Print

Event Category: None

Event ID: 61

Description: The document  owned by   failed to print on printer. Win32 error code returned by the print processor: 3003. A StartDocPrinter call was not issued.

You may also notice that use of paged-pool memory is high.



CAUSE
This problem occurs when you do not specify the full path of the file you are printing to. If a file is specified as .prn, the file will be created in the %Systemroot%\System32 folder. Various users will have different rights to this folder. If you print to a file that is located in this folder, you may receive an &quot;ACCESS_DENIED&quot; error message. In this case, if you continue to write jobs to this same file, the spooler continues to try to print the job. This scenario can exhaust page-pooled memory and cause your computer to stop responding.



RESOLUTION
To resolve this problem, provide a specific destination when you create a local file as the destination of a local port print job. Do not use the system folders.



MORE INFORMATION
Third-party print drivers and third-party port monitors may cause the majority of Event ID 61 error messages.

For additional information about Event ID 61 log entries, click the following article number to view the article in the Microsoft Knowledge Base:

810647 The system event log contains many Event 61 entries

For information about how to contact your vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

You may also receive the following Event ID 61 log entries when you print:

Event Source: Print

Event ID: 61

Description: The document  owned by   failed to print. Win32 error code returned by the print processor: 63 (0x3f). Error code 63 - job in the queue was deleted.

Event Source: Print

Event ID: 61

Description: The document  owned by   failed to print on printer 3003 (0xbbb). Win32 error code returned by the print processor: %5 Error code 3003 - A StartDocPrinter call was not issued.

Event Source: Print

Event ID: 61

Description: The document  -   owned by   failed to print. Win32 error code returned by the print processor: 1392 (0x570).

Event Source: Print

Event ID: 61

Description: The document  -   owned by   failed to print. Win32 error code returned by the print processor: 259 (0x103).

Event Source: Print

Event ID: 61

Description: The document  -   Print Job owned by   failed to print. Win32 error code returned by the print processor: 259.

Event Source: Print

Event ID: 61

Description: The document  -   Print Job owned by   failed to print. Win32 error code returned by the print processor: 29.

Event Source: Print

Event ID: 61

Description: The document  -   Print Job owned by   failed to print. Win32 error code returned by the print processor: 119 (0x77).

Error code 119 appears if the printer is offline.

Event Source: Print

Event ID: 61

Description: The document  -   owned by   failed to print. Win32 error code returned by the print processor: 998 (0x3e6).

Check the client computer print driver. If the driver is a third-party print driver, try the corresponding Microsoft print driver.

Event Source: Print

Event ID: 61

Description: The document  -   owned by   failed to print. Win32 error code returned by the print processor: 1813 (0x715).

Event Source: Print

Event ID: 61

Description: The document  -   owned by   failed to print on printer 122 (0x7a).

Win32 error code returned by the print processor: 1392 (0x570).

Win32 error code returned by the print processor: 259 (0x103).

Win32 error code returned by the print processor: 63 (0x3f).

Win32 error code returned by the print processor: 3003 (0xbbb).

Additional query words: print file event 61

Keywords: kbtshoot kbprb KB838172

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