Microsoft KB Archive/933426

= You receive a &quot;Groove Error&quot; error message, and you cannot open Control Panel after you install Groove Virtual Office 3.1 in Windows Vista =

Article ID: 933426

Article Last Modified on 8/7/2007

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APPLIES TO


 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Professional Edition

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SYMPTOMS
You install Groove Virtual Office 3.1 on a computer that is running Windows Vista. When you do this, the installation process is completed successfully. However, you experience the following symptoms:  When you try to start Groove after you restart the computer, you receive an error message that resembles the following error message:

Groove Error.

 You cannot open Control Panel. Additionally, the Control.exe process uses 100 percent of CPU resources.



CAUSE
This problem occurs because of a problem in the builds of Groove Virtual Office 3.1 that are earlier than build 2390. In the earlier builds, the following problems exist:
 * Because of changes in the registry in Windows Vista, Groove Virtual Office 3.1 cannot retrieve some of the registry keys and some of the registry values that Groove Virtual Office 3.1 requires to start.
 * Groove Virtual Office 3.1 installs a shell extension that is incompatible with security changes that are included in the Windows Vista Control.exe program.



RESOLUTION
To resolve this problem, obtain the latest build of Groove Virtual Office 3.1. To do this, visit the following Microsoft Web site:

http://grv.microsoft.com/downloads/default.htm



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kberrmsg kbtshoot kbbug kbfix kbprb kbexpertisebeginner KB933426

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