Microsoft KB Archive/254379

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Dr. Watson Error Message When Indexing Help

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Q254379

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The information in this article applies to:


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you click the Index tab for the first time in Windows 2000 Help, you may receive a Dr. Watson error message and the Help window may close.

CAUSE
This behavior can occur if the partition in which Windows 2000 is installed has less than 2 megabytes (MB) of free space.

RESOLUTION
To resolve this issue, delete the Windows.chw file from the %SystemRoot%\Help folder. Do not click the Index tab again until you have created more free space in the partition in which Windows 2000 is installed.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words:

Keywords : kberrmsg kbtool KBW2KHOME

Issue type : kbprb

Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch kbWinDataServSearch