Microsoft KB Archive/275306

= Encarta 2001: Photographs Are Not Displayed When You View Articles =

Article ID: 275306

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Encarta Africana Third Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Interactive World Atlas 2001
 * Microsoft Encarta Reference Suite 2001
 * Microsoft Encarta World English Dictionary 2001

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This article was previously published under Q275306



SYMPTOMS
When you view articles in one of the Microsoft Encarta programs listed at the beginning of this article, some photographs in the article may not be displayed, and you may receive one of the following error messages:

Missing Photo

where  is the file name of the photograph that the program is unable to display.

-or-

Missing Pho

-or-

Missing PID .JSM ''

for example: Missing PID T013483A.JSM 'Ben Franklin'.

-or-

Image .jpg is missing.



CAUSE
This behavior can occur if your CD-ROM drive is unable to read the CD-ROM that contains the photograph the program is attempting to display.



RESOLUTION
To resolve this issue, clean your disc. If this does not resolve issue, use one the following methods in the order in which they are presented.

Uninstall and Reinstall the Program
To uninstall and reinstall one of the programs listed at the beginning of this article:  Quit all programs that are running on your computer. Click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs. In the list of installed programs, click one of the programs listed at the beginning of this article, and then click Add/Remove. Follow the instructions on the screen to uninstall the program.</li> Repeat steps 4 and 5 to uninstall each of the programs listed at the beginning of this article, if they appear in the list of installed programs.</li> Click OK, and then close Control Panel.</li> Delete the folders for the programs that you uninstalled in steps 4 through 7. To do this: <ol style="list-style-type: lower-alpha;"> Click Start, point to Programs, and then click Windows Explorer.</li> In the left pane, click the Program Files folder to highlight it.</li> In the right pane, right-click the Microsoft Encarta folder, and then click Delete.

If you are prompted to confirm the deletion, click Yes or Yes to All.</li> Double-click the Common Files folder.</li> Double-click the Microsoft Shared folder.</li> Right-click the Reference 2001 folder, and then click Delete.

If you are prompted to confirm the deletion, click Yes or Yes to All.</li> Right-click the Reference Titles folder, and then clickDelete.

If you are prompted to confirm the deletion, click Yes or Yes to All.</li> Right-click the Information Retrieval folder, and then click Delete.

If you are prompted to confirm the deletion, click Yes or Yes to All.</li> Close Windows Explorer.</li></ol> </li> Clean boot your computer.</li> Reinstall the program.</li></ol>

Manually Register the Required Files
To manually register the files that are required by the program: <ol> Close all folders and quit all programs that are running on your computer.</li> Click Start, point to Find, and then click Files or Folders.</li> <li>In the Named box, type refreg.exe. By default, the file is installed in the following folder:

c:\Program Files\Common Files\Microsoft Shared\Reference 2001

</li> <li>In the Look in box, click My Computer, and then click Find Now.</li> <li>Click Start, and then click Run.</li> <li>In the Open box, type the following line, and then click OK:

c:\Program Files\Common Files\Microsoft Shared\Reference 2001

</li> <li>Right-click an empty space on the taskbar, and then click Tile Windows Vertically (or horizontally) so that you can simultaneously see both windows on the desktop.</li> <li>In the list of found files, drag and drop the following files on top of the Refreg.exe file: <ul> <li>Refjic.dll</li> <li>Refsv.dll</li> <li>Sfc10.ocx</li> <li>Treedata.dll</li> <li>Wheel2ee.dll</li></ul>

NOTE: You receive a message stating that registration was successful for each file.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information about how to troubleshoot CD-ROM read errors, click the article number below to view the article in the Microsoft Knowledge Base:

218617 How to Troubleshoot CD-ROM Read Issues

Additional query words: multi multi-media media mm ee2001 ers2001 ea3 eiwa ewed PHO Picture missing pictures

Keywords: kbdisplay kberrmsg kbprb KB275306

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