Microsoft KB Archive/831885

= You receive an &quot;mmc.exe - Application Error&quot; message when you close Event Viewer on a Windows 2000-based computer =

Article ID: 831885

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
After you view an event in Event Viewer on a Microsoft Windows 2000-based computer, you may receive an error message that is similar to the following when you close Event Viewer:

mmc.exe - Application Error Message:

The instruction at &quot; &quot; referenced memory at &quot; &quot;. The memory could not be &quot;read&quot;. Click on OK to terminate the program.



CAUSE
This problem may occur if the directory search cache refers to objects in a module that has been unloaded when the global cache's deconstructor is called.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name -  25-Nov-2003  23:00  5.0.2195.6876  157,968  Els.dll 26-Nov-2003 01:17                   7,204  Kb831885.cat



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows hotfix packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB831885

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