Microsoft KB Archive/937609

= Xbox 360: Error message when you try to watch live or recorded TV on the Media Center Extender for Xbox: &quot;Video Error&quot; =

Article ID: 937609

Article Last Modified on 5/23/2007

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APPLIES TO


 * Microsoft XBox 360 Video Game System
 * Microsoft Windows Media Center Extender for Xbox
 * Microsoft Xbox

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SYMPTOMS
When you try to watch live or recorded TV on the Media Center Extender for Xbox, you receive the following error message:

Video Error

Files needed to display video are not installed or not working correctly. Please restart Windows Media Center or restart the computer.



CAUSE
This behavior occurs for the following reasons:  The computer’s firewall is preventing the Media Center Extender from connecting with the Xbox. If you receive the &quot;Video Error&quot; error message when you try to play WMV content, visit the following Microsoft Web site for information about how to configure the computer’s firewall for use with the Media Center Extender for Xbox:

http://www.microsoft.com/windows/products/winfamily/mediacenter/firewall.mspx

 The performance counters on the computer are corrupted and are preventing playback of TV on the Extender. Validate this cause by checking for an event in the system event log. To do this, follow these steps:  Click Start, type eventvwr.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or confirmation, type the password or provide confirmation. In the navigation pane, click Windows Logs, and then click Application.  Search for the following event: Event ID 3011

Source: LoadPerf

EventType: Error

ProviderName: Microsoft-Windows-LoadPerf

Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code. 

If you see this event, follow the steps that are listed in the &quot;What To Try&quot; section to resolve the behavior.

<div class="whattotry_section">

THINGS TO TRY
 On the Media Center-based computer, click Start, and then type cmd in the Start Search box.</li> In the Programs list, right-click cmd, and then click Run as administrator.</li> At the command prompt, type cd %windir%\system32 .</li> Type Lodctr /R .</li> Wait until you receive the following message, and then type exit :

Info: Successfully rebuilt performance counter setting from system backup store

</li> Restart the computer, and then reconnect the Extender.</li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For more information about Media Center Extenders, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/extender/default.mspx

Additional query words: stream

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