Microsoft KB Archive/237534

= Encarta Encyclopedia 2000: Error Message When You Use Shortcut to Install Natural Language Search =

Article ID: 237534

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q237534



SYMPTOMS
If you attempt to install Microsoft Natural Language Search (NLQ) by clicking the shortcut in the "Searching by asking a question" online Help topic in Microsoft Encarta Encyclopedia 2000, you may receive the following error message:

Cannot find or run the file or program "C:\Program Files\Common Files\Microsoft Shared\Reference Titles\A\ERS2000.exe."

NOTE: This issue occurs only in the DVD-ROM version of Encarta Encyclopedia 2000.



CAUSE
This behavior occurs if Microsoft Windows is installed on a hard disk with a logical drive letter other than C.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Additional query words: multi multi-media media mm ee2k query

Keywords: kbbug kbenv kberrmsg kbpending KB237534

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