Microsoft KB Archive/921046

= Error message when you connect a keyboard or an external number pad to a Windows XP-based computer: &quot;Kbdhid.sys file missing&quot; =

Article ID: 921046

Article Last Modified on 6/28/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you connect a keyboard or an external number pad to a Microsoft Windows XP-based computer, you receive an error message that resembles the following:

Kbdhid.sys file missing



RESOLUTION
To resolve this problem, follow these steps:
 * 1) Click Start, and then click Search.
 * 2) In the left pane, click All files and folders.
 * 3) In the All or part of the file name box, type kbdhid.sys, click More advanced options, and then click to select the Search hidden files and folders check box.
 * 4) On the Tools menu, click Folder Options, and then click the View tab.
 * 5) In the Advanced settings list, click Show hidden files and folders, and then click to clear the Hide protected operating system files check box.
 * 6) Click Yes, click Apply, and then click OK.
 * 7) Click Search. In the list of found files in the right pane, note the path of the Kbdhid.sys file.
 * 8) On the Tools menu, click Folder Options, and then click the View tab.
 * 9) In the Advanced settings list, click Do not show hidden files and folders, and then click to select the Hide protected operating system files check box.
 * 10) Click Apply, and then click OK.
 * 11) Disconnect and then reconnect the keyboard or the number pad. When you are prompted, point to the path of the Kbdhid.sys file that you noted in step 7.

Keywords: kbtshoot KB921046

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