Microsoft KB Archive/903891

= You may not be able to synchronize offline files as you expect in Windows XP =

Article ID: 903891

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
You may not be able to synchronize offline files as you expect in Microsoft Windows XP. When this problem occurs, you may receive one of the following error messages.

Error message 1

More data is available.

Error message 2

The system cannot find the file specified.

You cannot resolve the problem by restarting the computer.



CAUSE
This problem occurs because a cache is corrupted.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP with Service Pack 1 Date        Time   Version           Size  File name --  28-Oct-2004  01:29  5.1.2600.1599   92,160  Cscdll.dll 16-Aug-2005 00:02  5.1.2600.1729  431,232  Mrxsmb.sys 12-Oct-2004 16:22  5.1.2600.1599  170,112  Rdbss.sysWindows XP with Service Pack 2 Date        Time   Version           Size  File name --  16-Aug-2005  00:01  5.1.2600.2739  452,864  Mrxsmb.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: synchronization fails corruption

Keywords: kbhotfixserver kbqfe kbwinxppresp3fix kbwinxpsp3fix kbfix kbbug kbpubtypekc KB903891

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