Microsoft KB Archive/190362

= Computer Appears to Hang When You Resume from Standby Mode =

Article ID: 190362

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q190362



SYMPTOMS
When you attempt to resume your computer from Standby mode, your computer may appear to stop responding (hang), and only a blinking cursor may be displayed on a black screen.



CAUSE
This problem can occur if all of the following conditions exist:


 * You use the keyboard or a power management timer to put your computer into Standby mode.
 * An MS-DOS Prompt window is open when your computer goes into Standby mode.
 * Your computer uses Advanced Configuration and Power Interface (ACPI) features.

This problem can also occur if you are using a PCG-505FX notebook computer with an earlier version of the Novell client software (copyright 1997).



RESOLUTION
To work around this problem, press ALT+TAB to resume your computer from Standby mode.

To resolve this problem if you are using a PCG-505FX notebook computer with an earlier version of the Novell client software, obtain the latest version of Novell Client32 for Windows 98.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 98.



MORE INFORMATION
This problem occurs only when Standby mode is invoked using the keyboard or a power management timer. If you use your mouse to invoke Standby mode, you are able to resume properly.

Additional query words: freeze freezes hangs lock locks up apm

Keywords: kbprb KB190362

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