Microsoft KB Archive/887550

= You cannot open the Windows Security dialog box by pressing CTRL+ALT+END with a Terminal Services shadow session =

Article ID: 887550

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows XP Professional for Itanium-based systems
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you press CTRL+ALT+END to open the Windows Security dialog box with a shadow session by using Terminal Services, the Windows Security dialog box may not open. This problem may occur when you establish a shadow session with Remote Desktop Connection or with Terminal Services Manager by using the Remote Control feature.



CAUSE
This problem may occur after you have installed any one of the updates that are described in the following Knowledge Base articles:

830268 NUM LOCK and CAPS LOCK keys are out of sync when you shadow another RDP session in Windows 2000

837585 Several orphaned Csrss.exe processes cause performance issues on your Windows 2000-based terminal server

842742 A local administrator account can unlock a workstation that was locked by a domain administrator account



Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 3 (SP3)

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix replaces 830268, 837585, and 842742.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  17-Jun-2004  23:05  5.0.2195.6951     46,352  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824    236,304  Cmd.exe 22-Oct-2004 22:20  5.0.2195.6988    231,696  Gdi32.dll 17-Jun-2004 23:05  5.0.2195.6946    712,464  Kernel32.dll 22-Oct-2004 22:20  5.0.2195.6988     37,136  Mf3216.dll 24-Mar-2004 02:17  5.0.2195.6824     54,544  Mpr.dll 17-Jun-2004 23:05  5.0.2195.6928    335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892     90,264  Rdpwd.sys 12-Oct-2004 10:10  5.0.2195.6983  6,125,568  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6897    403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794    385,808  Userenv.dll 15-Oct-2004 21:03  5.0.2195.6988  1,632,880  Win32k.sys 24-Aug-2004 22:59  5.0.2195.6970    182,544  Winlogon.exe 17-Jun-2004 23:05  5.0.2195.6946    244,496  Winsrv.dll 17-Jun-2004 23:05  5.0.2195.6946    712,464  Kernel32.dll 15-Oct-2004 21:03  5.0.2195.6988  1,632,880  Win32k.sys 17-Jun-2004 23:05  5.0.2195.6946    244,496  Winsrv.dll

Microsoft Windows Server 2003 hotfix information
A hotfix for Windows Server 2003 is not currently available.

MicrosoftWindows XP hotfix information
A hotfix for Windows XP is not currently available.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

