Microsoft KB Archive/329382

= You cannot use Word as your e-mail editor when Symantec Norton AntiVirus is installed on your computer =

Article ID: 329382

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q329382



SYMPTOMS
When you try to compose a new message in Microsoft Outlook after you set Word 2002 as your default editor for e-mail messages, you may receive the following error message:

This form requires Word as your e-mail editor, but Word is either busy or cannot be found. The form will be opened in the Outlook editor instead.

Your new message then opens in the Outlook editor.



CAUSE
This behavior may occur if the Symantec Norton AntiVirus program is installed on your computer, and the Norton AntiVirus plug-in for Microsoft Office (Officeav.dll) is preventing you from using Word 2002 as the default e-mail editor.



RESOLUTION
To resolve this behavior, visit the following Symantec Web site to obtain an updated version of Norton AntiVirus or to receive help with the reconfiguration of Norton AntiVirus:

http://www.symantec.com/techsupp/



MORE INFORMATION
For more information about Norton AntiVirus or to contact Symantec, visit the following Symantec Web site:

http://www.symantec.com

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: WD2002

Keywords: kberrmsg kbtshoot kbprb kb3rdparty KB329382

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