Microsoft KB Archive/944346

= SCOM Installation fails on 64 bit Windows Server =

Article ID: 944346

Article Last Modified on 10/29/2007

-

APPLIES TO


 * Microsoft System Center Operations Manager 2007

-



Source: Microsoft Support



RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.



Action


Result
On a 64 bit Windows Server 2003 SP1 computer, SQL 2005 (32 bit) SP1 is installed. When you try to install System Center Operation Manager 2007, the prerequisites checking fails. It states that you must install Service Pack 1 for SQL although the Service Pack is already installed.

If you use Regmon from Sysinternals, you may see information like this:

Regmon returns:

76 3.63558769 PrereqViewer.ex:4036 QueryValue HKLM\SOFTWARE\Microsoft\Microsoft SQL

Server\InstalledInstances NOT FOUND

90 3.63629270 PrereqViewer.ex:4036 QueryValue HKLM\SOFTWARE\Microsoft\Microsoft SQL

Server\InstalledInstances NOT FOUND

97 3.63784552 PrereqViewer.ex:4036 OpenKey HKLM\SOFTWARE\Microsoft\Microsoft

Operations Manager\3.0\Setup NOT FOUND



Cause
Since the Windows server is a 64bit OS and the version of SQL2005 currently installed is the 32bit version, the [HKEY_LOCAL_MACHINESOFTWARE\Microsoft\Microsoft SQL Server\InstalledInstances] key does not return the expected information, so the check fails.



Resolution
The workaround is to use the CreateDBWizard tool to create the database before the installation is started.

Note: When running the tool, please note the requirements mentioned in the following Knowledge Base article:

938997 Operations Manager 2007 Support Tools requirements

http://support.microsoft.com/default.aspx?scid=kb;EN-US;938997



MoreInformation
keywords: system center operations manager, scom2007, mom2007



DISCLAIMER
MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED &quot;AS IS&quot; WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Keywords: kbnomt kbrapidpub KB944346

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.