Microsoft KB Archive/222869

= No Response Downloading Office Files from a Security-Enhanced Web Site =

Article ID: 222869

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Internet Explorer 4.01 128-Bit Edition

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This article was previously published under Q222869



SYMPTOMS
When you try to gain access to Microsoft Office 97 files on a secure Web site the second time during the same session, your mouse pointer may change to a busy pointer and there may be no response from the server.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbqfe kbprb kbhotfixserver KB222869

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