Microsoft KB Archive/220615

= Encarta Err Msg: Cannot Import Uninstal.reg: Error Opening... =

Article ID: 220615

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 99 Standard Edition
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Reference Suite 99
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Reference Suite 2001
 * Microsoft Encarta Virtual Globe 99
 * Microsoft Encarta Interactive World Atlas 2000
 * Microsoft Encarta Interactive World Atlas 2001
 * Microsoft Encarta Encyclopedia 99 Concise Edition
 * Microsoft Encarta Encyclopedia 99 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q220615



SYMPTOMS
When you install any of the products listed at the beginning of this article, your computer may stop responding (hang) while Setup is updating your computer.

You may also receive one of the following error messages:  

Cannot import Uninstal.reg: Error opening the file. There may be a disk or file system error.

Setup encountered an unknown error. Please try running Setup again.

Cannot find one or more of the fonts Encarta uses. To correct the problem, run setup again from the setup disc.





CAUSE
This behavior can occur if any of the following conditions are true:
 * A font on your computer is missing or damaged.


 * Too many fonts are installed on your computer.


 * Your CD-ROM drive cannot read the files in the Aref folder on the Encarta Installation and Resources CD-ROM.



RESOLUTION
To resolve this issue, use the following methods. After you complete each method, test to see if the issue is resolved. If the issue still occurs, continue to the next method.

Delete the Fonts Encarta Installed
Delete the fonts Encarta installed. To do this, follow these steps:  Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK. At the command prompt, type the following line, and then press ENTER:

cd windows\fonts

 If you installed Encarta Standard or Encarta Deluxe, then type the following lines, pressing ENTER after you type each line:

attrib *.ttf -r -s -h

del tahoma*.ttf

del grgaref.ttf

del msref*.ttf

del phonetic.fon

del verdref.ttf

If you installed Encarta Reference Suite or Virtual Globe, or World Atlas, you also need to type the following lines, pressing ENTER after you type each line:

del arial.ttf

del arialbd.ttf

del ariali.ttf

del arialn.ttf

del arialnb.ttf

del arialni.ttf

del msgeo*.ttf

del refspec.ttf

del times.ttf

del timesbd.ttf

del timesbi.ttf

del timesi.ttf

del verdref.ttf

 Press CTRL+ALT+DELETE to restart your computer.</li> Reinstall Encarta.</li></ol>

Check the TrueType Font Limits in Microsoft Windows 95/98
For information about TrueType font limits in Windows, please see the following article in the Microsoft Knowledge Base:

131943 TrueType Font Limits in Windows 95/98

Troubleshoot CD-ROM Read Errors
For information about how to troubleshoot CD-ROM read errors, please see the following article in the Microsoft Knowledge Base:

218617 How to Troubleshoot CD-ROM Read Issues

Additional query words: multi multi-media media mm enc99 evg99 ee2k

Keywords: kbenv kberrmsg kbprb kbsetup KB220615

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