Microsoft KB Archive/827703

= &quot;PTLACPI. Caution Opendll Fail&quot; Error Message When You Start Your Computer =

Article ID: 827703

Article Last Modified on 11/18/2003

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you start your computer, you may receive the following error message:

PTLACPI Caution opendll failed



CAUSE
This issue may occur if the Sony PowerPanel program is installed on the computer. This program may prevent your computer from starting correctly.



RESOLUTION
To resolve this issue, remove the Sony PowerPanel program from your computer. For more information about how to do this, visit the following Sony Web site:

Note If your computer does not start, start it in safe mode, and then remove the Sony PowerPanel program.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. 