Microsoft KB Archive/318036

= CPU usage is 100 percent when you open documents with large quote fields =

Article ID: 318036

Article Last Modified on 9/18/2004

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q318036



SYMPTOMS
When you open a document that contains Quote fields that have large amounts of data (approximately 5000 characters or more), the CPU may peak and remain at 100 percent utilization.



CAUSE
This problem occurs because Word 2002 stops responding and starts scanning from the beginning of the Quote field again when it encounters a Quote field with more than 5000 characters. This places Word 2002 in an infinite loop until you close the document.



RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel   Date          Time   Size       File name --  02-Apr-2002   18:23      2,888  Readme.txt 02-Apr-2002  18:03  5,473,700  Winword.msp 02-Apr-2002  19:18  6,396,064  Winword_Admin.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date          Time   Version      Size        File name -  02-Apr-2002   11:12  10.0.3926.0  10,582,344  Winword.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Additional query words: hang freeze slow slowly hanging opening opened inserted inserting insert add Word wd wd2002 10.0 long time sluggish processor cpu usage

Keywords: kbtshoot kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix kbopenfile KB318036

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