Microsoft KB Archive/899815

= There is no response for some time when you click Start or any other button on the Quick Launch bar in Windows XP Service Pack 2 =

Article ID: 899815

Article Last Modified on 8/29/2007

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APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition 

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SYMPTOMS
You are using a computer that is running Microsoft Windows XP Service Pack 2 together with Microsoft Outlook 2003, Microsoft Outlook 2002 or with Microsoft Outlook 2000. When you click Start or any other button on the Quick Launch bar, there is no response for some time.

Note For a more detailed scenario of when this problem occurs, see the &quot;More Information&quot; section.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites.

Restart requirement
You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
This problem occurs in the following scenario:
 * 1) You open an e-mail message in Outlook 2000 or in Outlook 2002.
 * 2) You receive a new e-mail message, and the envelope icon is displayed in the notification area.
 * 3) You click Reply in Outlook.
 * 4) You click Start or any other button on the Quick Launch bar.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxppresp3fix kbwinxpsp2fix kbfix kbbug kbpubtypekc KB899815

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