Microsoft KB Archive/312242

= MacOFFX: Value Pack Installs REALbasic in the Wrong Location =

Article ID: 312242

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office X for Mac Standard Edition
 * Microsoft Excel X for Mac
 * Microsoft PowerPoint X for Mac
 * Microsoft Word X for Mac

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This article was previously published under Q312242



SYMPTOMS
If you try to use a REALbasic program that opens an Office v. X for Mac document, you may receive an error message similar to one of the following:

Can't initialize OLE, failed.

-or-

An Exception of class

WordException was not handled.

The application must shut down.

If you run code in the REALbasic Editor that calls an Office application object, you may receive one of the following error messages:

Unknown object

-or-

Unknown type



CAUSE
This behavior occurs because the Value Pack Installer for Office v. X for Mac does not install REALbasic in the correct location to work with Office v. X programs. Instead, it puts the REALbasic folder and program into the Applications folder.

The REALbasic program and Plugins folder must be located in the Microsoft Office X/Office folder for full functionality with Office v. X programs.

The ReadMe file included with Office v. X for Mac gives an incorrect location for these files.



RESOLUTION
Because you cannot change where the Value Pack installer puts the REALbasic folder, you must manually move the REALbasic program and the Plugins folder from the REALbasic folder into the Microsoft Office X:Office folder. Replace the plug-ins from the Value Pack with Office v. X plug-ins from the REAL Software Web site.

NOTE: Do not use aliases to the REALbasic folder instead of moving the items to the Office folder. This causes REALbasic to quit or stop responding (crash).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Make sure that you download and correctly locate updated versions of the Microsoft Office Automation Plug-ins from REALbasic for correct functionality. New updates will be posted as they are created. To do this, visit the following REAL Software Web site:

http://webster.realsoftware.com/download/release.html

Additional query words: OFFX mac MACOFFXKB incorrect real basic

Keywords: kbbug kberrmsg kbpending KB312242

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