Microsoft KB Archive/815272

= You Cannot Read the ToolTips =

Article ID: 815272

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition

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SYMPTOMS
The ToolTips on your computer may not display correctly, and you may not be able to read them. This symptom may occur if the following conditions exist:
 * You are using a Windows Server 2003-based computer with the Multilingual User Interface (MUI) pack.
 * You are using a user interface that is not an English-language user interface. For example, if you are using a Japanese user interface.
 * Your Language for Non-Unicode Programs setting does not match your user interface language.



CAUSE
The problem occurs because of a problem with the Winhlp32.exe file that uses the Language for Non-Unicode Programs setting to determine the algorithm to use for language word wrapping. The Language for Non-Unicode Programs setting specifies the default code pages and fonts for running non-Unicode programs. The ToolTips are non-Unicode, and are applied against the code page for the computer locale. If the current user interface does not match the language for non-Unicode programs setting in the Regional and Language Options tool in Control Panel, the text that appears is unreadable.



WORKAROUND
To work around this problem, change the Language for Non-Unicode Programs setting to match the language version of your operating system.

Note
 * You must use administrative credentials to change the Language for Non-Unicode Programs option.
 * Contact your network administrator before you change the Language for Non-Unicode Programs option to verify that you can safely do this without affecting your network connections.
 * When you change the Language for Non-Unicode Programs option, you must restart the computer.
 * The Language for Non-Unicode Programs setting defaults to the language version of the operating system.

To change the Language for Non-Unicode Programs setting:
 * 1) Log on to the computer with administrator permissions.
 * 2) Click Start, point to Control Panel, and then click Regional and Language Options.
 * 3) Click the Advanced tab.
 * 4) In the Select a language to match the language version of the non-Unicode programs you want to use box, click the language that matches your user interface, and then click OK.
 * 5) Restart your computer.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Keywords: kbprb kbbug KB815272

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