Microsoft KB Archive/290126

= PRB: Error &quot;Update  Failed&quot; When You Change User Password in BizDesk =

Article ID: 290126

Article Last Modified on 10/22/2003

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition
 * Microsoft Commerce Server 2000 Standard Edition

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This article was previously published under Q290126



SYMPTOMS
When you use BizDesk to change a user password in the Supplier AD solution site, you may receive the following error message:

Update failed.

where is the name of the user that you are trying to update.

When you click Details, you may see the following error message details:

Failure in parsing an URL command, hr: -1056948604, url:

Bad password encountered.



CAUSE
This error occurs if a policy is applied to the domain that restricts the account or password. For example, if a policy that restricts the password length to at least 10 characters is applied to the domain, and you try to change the user password to a password with nine characters, you receive the above-mentioned error message.



RESOLUTION
To resolve this problem, adhere to the domain policy when you change any password for a user in the Supplier AD solution site.



Steps to Reproduce Behavior

 * 1) Unpack the Supplier AD solution site on a computer that is a member of a domain.
 * 2) Change the domain policy to include a password policy for Minimum Password Length of 10 characters.
 * 3) In the Users module of the Supplier AD BizDesk, create a new user, and supply a password that meets the domain policy requirements.
 * 4) In the Users module of the Supplier AD BizDesk, try to change the password for the newly created user to nine characters. You receive the above-mentioned error message.

Additional query words: -1056948604

Keywords: kbprb KB290126

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