Microsoft KB Archive/288654

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XADM: SharePoint Portal Server May Not Install on Exchange 2000 Server

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Q288654

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The information in this article applies to:


 * Microsoft Exchange 2000 Server
 * Microsoft SharePoint Portal Server 2001

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SYMPTOMS
You may not be able to successfully install SharePoint Portal Server on an Exchange 2000 Server computer.

The following error message may be logged in the Errorlog.txt file:

[04/18/00,17:24:21] setup.exe: [2] Run : RunLoadSetup, an exception has occured.

The following error messages may be logged in the Exchange Server Setup Progress.log file:

[17:24:21] Entering ScHavePermissionToCreateDSObject [17:24:21] Leaving ScHavePermissionToCreateDSObject [17:24:21] Leaving CDirectoryManager::ScInitializeSessions [17:24:21] Leaving CDirectoryManager::ScInit [17:24:25] CComBOIFacesFactory::QueryInterface (N:\admin\src\udog\BO\bofactory.cxx:52) Error code 0X80004002 (16386): No interface.

CAUSE
This problem can occur if SharePoint Portal Server Setup initializes the Active Directory Services manager during Setup, which causes an access violation. SharePoint Portal Server Setup does not need Active Directory and should not use it during Setup.

RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, please see the following article in the Microsoft Knowledge Base:

"Q301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack" The English version of this fix should have the following file attributes or later:

Component: Setup

NOTE: On an Exchange 2000 Server, there are two versions of the preceding file. The file that is related to this fix is located in the C:\\Program Files\Exchsrvr\Bin folder; this file needs to have the preceding version number. The other file is EXSETDATA.DLL (note capital letters); this file is located in the C:\\Program Files\Microsoft Integration\Microsoft Exchange 2000 folder and might have a different version number, which is by design.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

MORE INFORMATION
The correct version of Exsetdata.dll is required to install SharePoint Portal Server on the same server as Exchange 2000 Server Standard Edition.

Additional query words:

Keywords : kbExchange2000preSP1fix

Issue type : kbbug

Technology : kbFrontPageSearch kbSharePtPortalSvrSearch kbExchangeSearch kbExchange2000Search kbExchange2000Serv