Microsoft KB Archive/218363

= OL2000: Word Uses Outlook Express To Send Mail If Outlook 2000 Has Not Completed First Run =

Article ID: 218363

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q218363



SYMPTOMS
If you use Microsoft Word to send a document through e-mail, Word may use Microsoft Outlook Express instead of Outlook 2000, even though you set up Outlook 2000 to install on first use.



CAUSE
Outlook 2000 is not set as the default mail client, until it completes its first run tasks. Ater you install Office 2000, first run tasks occur the first time you start Outlook 2000. If you select to install Outlook 2000 on first use, it does not complete its first run tasks, and it is not the default e-mail client. In this situation, Outlook Express is the default e-mail client and will handle all Microsoft Office program requests for sending e-mail.



RESOLUTION
Start Outlook 2000 and let it complete its first run tasks before you attempt to use other Office programs to send e-mail.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OL2K

Keywords: kbbug kbnofix KB218363

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