Microsoft KB Archive/181382

= OFF98: "Microsoft Office Is Incompatible with SAM" Error =

Article ID: 181382

Article Last Modified on 1/28/2005

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APPLIES TO


 * Microsoft Office 98 for Macintosh
 * Microsoft Excel 98 for Macintosh
 * Microsoft Word 98 for Macintosh
 * Microsoft PowerPoint 98 for Macintosh

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This article was previously published under Q181382



SYMPTOMS
When you install Microsoft Office 98 Macintosh Edition by using the Office Custom Installer, or when you start a Microsoft Office 98 program for the first time, you may receive one of the following error messages:

Microsoft Office is incompatible with the version of SAM that you are

currently running. Please disable the SAM Intercept extension, restart

your computer, and try again.

-or-

Microsoft Office is incompatible with the version of SAM that you have

installed on your Macintosh. Although the SAM Intercept extension is

currently disabled, you need to ensure this extension remains disabled

until you can upgrade to a compatible release.

When you receive the first error message, your only option is to click Quit, and the installation of Microsoft Office is not completed. When you receive the second error message, you can click Continue to complete the installation of Office.



CAUSE
This problem occurs if SAM Intercept version 4.5.2 or earlier is installed on your computer.



WORKAROUND
To correct the problem, update to SAM Intercept version 4.5.3. To do this, obtain the Samint453patch.sea.hqx file from Symantec.

The file is available at the following Symantec Web sites:

http://service.symantec.com/sam/

ftp://ftp.symantec.com/public/english_us_canada/products/symantec_antivirus_macintosh/ver4.5/updates/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

For information about how to contact Symantec, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

SAM Intercept is manufactured by Symantec Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: OFF98 anti-virus FRI Launching Application

Keywords: kberrmsg kbbug kbfaq kbpending KB181382

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