Microsoft KB Archive/302545

= Scanner Does Not Work After Computer Returns from Standby or Hibernate Mode =

Article ID: 302545

Article Last Modified on 10/18/2001

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q302545



SYMPTOMS
When your computer enters Standby or Hibernate mode while you are scanning an image and one or more programs that are associated with your scanner are running, the programs may stop responding (hang), and your scanner may become inoperable. After you restart your computer, your scanner may appear as a non-functional device in Device Manager, and when you try to use a program that is associated with your scanner, you may receive the following error message:

Scanner cannot be found.



CAUSE
This issue can occur if your scanner uses an Independent hardware vendor (IHV) driver that is unable to properly work with power management features.



RESOLUTION
To resolve this issue, contact the manufacturer of your scanner to inquire about the availability of an updated driver that is able to properly work with power management features.

To work around this issue, turn your scanner off, restart your computer, and then do not let your computer enter Standby or Hibernate mode while you are scanning an image while one or more programs that are associated with your scanner are running.

Keywords: kberrmsg kbhardware kbenv kbprb KB302545

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