Microsoft KB Archive/326622

= DbStorage Call Causes Access Violation During Call to MSCSCache =

Article ID: 326622

Article Last Modified on 9/27/2005

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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This article was previously published under Q326622



SYMPTOMS
When an application performs a DbStorageGetData application programming interface (API) call, the operation may be unsuccessful, and you may receive an access violation. This occurs after you use GetData to get the Orderform XML data from the OrderGroup table. If you try to execute the application again, the application may stop responding (hang).



CAUSE
When you use DbStorage (which uses IPersistXML) to save data, the data that is stored may be incomplete. An exception occurs with GetData during the XML load operation, and GetData is not handled.



RESOLUTION
To resolve this problem, obtain the latest service pack for Commerce Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328814 INF: How to Obtain the Latest Commerce Server 2002 Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version     Size    File name     Platform --  26-Jul-2002  12:03  4.5.2207.0  180,496 Mscscache.dll x86



STATUS
Microsoft has confirmed that this is a problem in Commerce Server 2002. This problem was first corrected in Commerce Server 2002 Service Pack 1 (SP1).



MORE INFORMATION
The following is an example of the missing XML data. The missing part is the Data element of the CONTENTENTLISTFACTORY tag:   The hotfix provides the following event log entry if this condition is identified when this exception is handled:

Event Type: Error

Event Source: Commerce Server 2002

Event Category: None

Event ID: 4097

Description:

ContentListFactory::IPersistXML::LoadXML: Missing  element in the XML representation of a ContentListFactory. The ContentListFactory will be recreated without any data.

NOTE: The order form information is not available to the Commerce component at this point. However, the application that performs the operations can check the content list. If the content list is empty, this order form can be identified.

Keywords: kbbug kbfix kbcommserv2002presp1fix kbqfe kbcommserv2002sp1fix kbhotfixserver KB326622

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