Microsoft KB Archive/311201

= Msobmain.dll May Cause an Error Message in Windows XP =

Article ID: 311201

Article Last Modified on 2/12/2002

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q311201



SYMPTOMS
If you try to use a Beta product key with build 2600 of Windows XP, you may receive the following error message:

Msoobe.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is listed:

App name   App version  Module name   Module version  Offset --- Msoobe.exe 5.1.2600.0   Msobmain.dll  5.1.2600.0      000169c9



CAUSE
The error message occurs because the License control is not initialized properly. This occurs if you are running Windows XP build 2600 (the released version of Windows XP), but you are using a Beta product key (which works only in builds 2536 and earlier). The License agent does not recognize the product key as a valid key.



RESOLUTION
To resolve this issue, obtain and use a valid product key for the released version of Windows XP.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbprb kbprod2web KB311201

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