Microsoft KB Archive/128432

= MHS: Circular Routing Through the MHS Gateway =

Article ID: 128432

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Mail Gateway to Novell Message Handling System 3.0

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This article was previously published under Q128432



SYMPTOMS
Nondelivery messages do not leave the Mail Administrator program (ADMIN.EXE) MHS gateway queue. The messages never seem to be delivered and no error message is returned.



CAUSE
The "stuck" messages are actually messages from the postmaster at MSMail to the postmaster at MSMail. The gateway tried to deliver a message to POSTMAST@MSMAIL {NET1/PO1/POSTMASTER}. However, the user did not create a postmaster account; therefore, the External Mail program generated a nondelivery notice and sent it back to the originator, which was also POSTMAST@MSMAIL {NET1/PO1/POSTMASTER}. Since the mail was routing through the MHS gateway each cycle, the External Mail program never had the opportunity to consider it as a circular route.



RESOLUTION
Create a postmaster account on every postoffice that will be sending or receiving mail through the MHS gateway.

Keywords: KB128432

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