Microsoft KB Archive/237526

= Encarta World English Dictionary 2000: Office Integration Is Lost =

Article ID: 237526

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Encarta World English Dictionary 2001
 * Microsoft Encarta World English Dictionary 2001

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This article was previously published under Q237526



SYMPTOMS
If you install both Microsoft Bookshelf 2000 and Microsoft Encarta World English Dictionary 2000 on your computer, you may experience one of the following symptoms.  Bookshelf 2000 is integrated with Microsoft Office 2000, but Encarta World English Dictionary 2000 is not:

 When you start Microsoft Word, the Bookshelf 2000 button appears on the toolbar, but the Encarta World English Dictionary 2000 button does not.

 When you start Microsoft PowerPoint or Word, and then click Look Up Reference on the Tools menu, Bookshelf 2000 is listed in the Available reference titles box, but Encarta World English Dictionary 2000 is not.

 When you click the Encarta Dictionary QuickShelf button on the taskbar, Encarta World English Dictionary 2000 does not start.

 Encarta World English Dictionary 2000 is integrated with Office 2000, but Bookshelf 2000 is not:

 When you start Word, both the Encarta World English Dictionary 2000 and the Bookshelf 2000 buttons appear on the toolbar, but the Bookshelf 2000 button starts Encarta World English Dictionary 2000.

</li> When you start PowerPoint or Word, and then click Look Up Reference on the Tools menu, Encarta World English Dictionary is listed in the Available reference titles box, but Bookshelf 2000 is not.

</li> When you click the QuickShelf 2000 button on the taskbar, you are prompted to insert the Bookshelf 2000 CD-ROM or to type the path to Bookshelf 2000 in the Drive box.</li></ul> </li></ul>

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CAUSE
This behavior can occur if either of the following conditions are true:
 * The first symptom mentioned in the "Symptoms" section of this article can occur if you install Encarta World English Dictionary 2000 before you install Bookshelf 2000.


 * The second symptom mentioned in the "Symptoms" section of this article can occur if you install Bookshelf 2000 before you install Encarta World English Dictionary 2000.

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RESOLUTION
To prevent this issue from occurring, install and use only one dictionary, preferably Encarta World English Dictionary 2000. Encarta World English Dictionary 2000 contains more features than Bookshelf 2000 and is more up-to-date.

To install and use only one dictionary, use the appropriate method for the dictionary you want to use.

Install Only Encarta World English Dictionary 2000
If Encarta World English Dictionary 2000 is integrated with Office 2000 but Bookshelf 2000 is not, remove Bookshelf 2000.

If Bookshelf 2000 is integrated with Office 2000 but Encarta World English Dictionary 2000 is not:
 * 1) Remove Bookshelf 2000.
 * 2) Remove Encarta World English Dictionary 2000.
 * 3) Reinstall Encarta World English Dictionary 2000.

Install Only Bookshelf 2000
If Bookshelf 2000 is integrated with Office 2000 but Encarta World English Dictionary 2000 is not, remove Encarta World English Dictionary 2000.

If Encarta World English Dictionary 2000 is integrated with Office 2000 but Bookshelf 2000 is not:
 * 1) Remove Encarta World English Dictionary 2000.
 * 2) Remove Bookshelf 2000.
 * 3) Reinstall Bookshelf 2000.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ewed bs2k

Keywords: kbbug kbinterop kbsetup kbui kbfaq kbpending KB237526

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