Microsoft KB Archive/940735

= You cannot install a Windows Live service when its language differs from the Windows Live services that have been installed =

Article ID: 940735

Article Last Modified on 9/28/2007

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APPLIES TO


 * Windows Live Mail
 * Windows Live Messenger
 * Windows Live Writer Beta
 * Windows Live Photo Gallery

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SYMPTOMS
You have installed one or more Windows Live services in a selected language. Then, when you try to install another Windows Live service in a different language, the installation process fails silently. That means that the installation will not be completed and you will not be notified that the installation has failed.



CAUSE
The issue occurs because Windows Live currently does not support installing multiple languages.

After you have installed one or more Windows Live services in a selected language, all later Windows Live services must be installed in the same language. For example, you cannot install the English version of Windows Live Messenger after you install the Spanish version of Windows Live Writer. You must install the English version of both applications or the Spanish version of both applications.



RESOLUTION
To resolve the problem, remove the installer files and all the Windows Live services, and then reinstall all services in the same language.

Note You cannot fix the issue only by removing the original service that was installed, because the issue is caused by the language of the installer not the language of the service.

 Remove the installer files:  Verify that you are logged on by using an account that has administrator rights. Close all Windows Live applications. To remove the installer files, follow these steps:  For Windows Vista  Click Start, type C:\Program Files\Windows Live in Start Search box, and then press ENTER.</li> Right-click the Installer folder, and then click Delete.</li> Click Yes when you are prompted.</li> In the Start Search box, type C:\ProgramData, and then press ENTER.</li> Right-click WLInstaller, and then click Delete.</li> Click Yes when you are prompted.</li></ol> </li> For Windows XP <ol> Click Start, click Run, type C:\Documents and Settings\All Users\Application Data, and then press ENTER.</li> Right-click Windows Live Installer, and then click Delete.</li> Click Yes when you are prompted.</li> In the Run window, type C:\Documents and Settings\All Users\Application Data, and then press ENTER.</li> Right-click WLInstaller, and then click Delete.</li> Click Yes when you are prompted.</li></ol> </li></ul> </li> Restart the computer.</li></ol> </li> Remove all the Windows Live services that are installed: <ol style="list-style-type: lower-alpha;"> Verify that you are logged on by using an account that has administrator rights.</li> Make sure that the following applications are closed before you continue. <ul> <li>Microsoft Office Outlook</li> <li>Windows Live Messenger</li> <li>Windows Live Mail Beta</li> <li>Windows Live Writer Beta</li> <li>Windows Live Photo Gallery</li></ul> </li> <li>Start Internet Explorer, and then enter the following URL:

http://download.microsoft.com/download/2/3/0/23036331-516d-4c7e-b9ac-31554a2fec06/WL-Beta-remove.zip

<ul> <li>For Windows Vista <ol> <li>In File Download window, click Open to open the compressed (.zip) file.</li> <li>In the User Account Control (UAC) dialog box, select Allow.</li> <li>Right-click the WL-Beta-Remove.cmd file, and then click Copy.</li> <li>Paste the file to the desktop.</li> <li>On the desktop, right-click the WL-Beta-Remove.cmd file.</li> <li>Click Run as Administrator.</li> <li>Select continue when the UAC (security prompt) window is displayed.</li> <li></li></ol> </li> <li>For Windows XP <ol> <li>In File Download window, click Open to open the compressed (.zip) file.</li> <li>Right-click the WL-Beta-Remove.cmd file, and then click Copy.</li> <li>Paste the file to the desktop.</li> <li>On the desktop, right-click the WL-Beta-Remove.cmd file.</li> <li>Click Open.</li> <li>If a security prompt is displayed, select Run.</li></ol> </li></ul> </li> <li>A Command Prompt window will be displayed when the program is running, and it will automatically close when the program is finished.</li> <li>If you want to remove the WL-Beta-Remove file, select the WL-Beta-Remove.cmd file and drag it to the recycle bin.</li> <li>Restart the computer.</li></ol> </li> <li>Reinstall the Windows Live services in the same language: <ol style="list-style-type: lower-alpha;"> <li>Change the Internet Explorer language settings. To do this, follow these steps: <ol> <li>Start Internet Explorer.</li> <li>On the Tools menu, click Internet Options.</li> <li>On the General tab, click Languages under Appearance.</li> <li>Select the desired language in the language list, and then click Move Up to move the language to the top of the list.

If you do not see the desired language, click Add, select the language, and then click OK. Make sure that the desired language is at the top of the language list.

</li> <li>Click OK two times to save your changes.</li> <li>Close and then restart Internet Explorer.</li></ol> </li> <li>Visit the following Web site:

http://get.live.com/betas/home

</li> <li>Select the link to install a Windows Live service.</li></ol>

Note The installer files for Windows Live services are large. The installation process usually takes 5 to 15 minutes per interval, depending on your Internet connection and your disk space. You may notice that the installation window will disappear sometimes, but this is typical. Rest assured that the installation process is still running in the background.</li></ol>

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Keywords: kbwinliveportal kbtshoot kbpubtypekc KB940735

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