Microsoft KB Archive/824131

= You Do Not Receive Print Notification When You Print to a Network Printer in a Domain =

Article ID: 824131

Article Last Modified on 5/18/2007

-

APPLIES TO


 * Microsoft Windows XP Professional

-





SYMPTOMS
When you print from a Windows XP-based client computer to a network printer in a domain, you do not receive a print notification message.



CAUSE
This problem occurs when name of the print job owner does not match the name of the current user. For example, the problem may occur if the current user name is &quot;TestUser&quot; and the print job owner name is &quot;testuser.&quot; The string comparison function that is called for the print job is case sensitive.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size    File name 23-Jul-2003 22:43  5.1.2600.1243   80,896  Ntprint.dll 23-Jul-2003 22:43  5.1.2600.1251  529,920  Printui.dll 23-Jul-2003 03:21  5.1.2600.1251  557,568  Xpsp2res.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.



MORE INFORMATION
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB824131

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.