Microsoft KB Archive/930961

= Error message when you start SoftGrid Client Management: &quot;MMC could not create the snap-in&quot; =

Article ID: 930961

Article Last Modified on 5/1/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you start SoftGrid Client Management, you receive the following error message:

MMC could not create the snap-in. The snap-in might not have been installed correctly.

Name: SoftGrid Client Management

CLSID: {F7E7A18B-F9AA-45C7-A234-CE2082268844}



CAUSE
When SoftGrid Client Management version 4.1.0.48 is installed as a part of the SoftGrid Virtual Application Server installation, the Sftxml.dll file is missing from the installation directory.



RESOLUTION
To resolve this problem, follow these steps:  Install Microsoft SoftGrid for Windows Desktops version 4.1.0.48 on a different system, or install Microsoft SoftGrid for Terminal Services version 4.1.0.48 on a different system. Copy the Sftxml.dll file from the following directory of SoftGrid for Windows Desktops or of SoftGrid for Terminal Services:

%ProgramFiles%\Softricity\

 Paste the copy of the Sftxml.dll file in the following directory of SoftGrid Virtual Application Server:

%ProgramFiles%\Softricity\SoftGrid Client Management Console



Keywords: kbexpertiseinter kbtshoot KB930961

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