Microsoft KB Archive/192741

Money: How to Modify the Access Phone Number for Integrion

PSS ID Number: Q192741 Article last modified on 01-29-1999

WINDOWS:

WINDOWS

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The information in this article applies to:

 Microsoft Money 99 Microsoft Money 98 == Microsoft Money, version 5.0 for Windows 95 == 

= SUMMARY =

This article includes instructions on how to modify the access phone number for Integrion partner financial institutions.

NOTE: You should only follow these steps if you are advised to do so by your financial institution.

The following financial institutions or service providers are affected by this issue:


 * Bank of Hawaii
 * Cleveland Bank
 * Colonial Bank
 * Comerica
 * First National Bank of Springdale
 * First of America
 * First Tennessee Bank
 * First Union
 * Old Kent
 * Regions Bank
 * UMB Bank

= MORE INFORMATION =

You can use Microsoft Money to connect to your financial institution or standalone bill payment through various service providers. Based on the information received during the online Setup process, Money adds the access phone number to the Windows registry. If your financial institution is a partner with Integrion, the default phone number added to the registry by Money is (800) 711-9974.

In August 1998, Integrion switched to a new telephone system to improve communications with high-speed modems. As a result, Integrion has changed their access phone number to (800) 294-6725.

During a successful connection, Integrion downloads this new access phone number and adds it to the registry.

Occasionally, you may experience problems connecting to your financial institution using this new number. As a temporary measure, Microsoft is making available a file, Mny_intg.exe, that you can run before you make a connection. This file restores the phone number to the default number originally added to the registry by Microsoft Money.

If you receive error messages or continue to experience problems when you attempt to connect using the (800) 294-6725 access number, report this to your financial institution so problems with this number can be tracked and resolved.

How to Modify the Access Phone Number
NOTE: The files mentioned in this article apply only to the U.S. English versions of Microsoft Money.

The following file is available for download from the Microsoft Software Library:

~ Mny_intg.exe (http://support.microsoft.com/download/support/mslfiles/Mny_intg.exe)

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q119591 TITLE : How to Obtain Microsoft Support Files from Online Services

NOTE: When you download the Mny_intg.exe file, click Save This Program To Disk, and then click OK. In the Save As dialog box, click Desktop in the Save In box, and then click Save.

To run the Mny_intg.exe file, double-click the file on the desktop.

If you connect successfully, the phone number is changed to the new phone number at the conclusion of the call.

NOTE: You must run the Mny_intg.exe file again before your next call if you need to restore the phone number to the default added to the registry by Money.

Additional query words: w_money 7.0 6.0 5.0 pizza

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========================================================= Keywords : kbonline Version : WINDOWS: Platform : WINDOWS Issue type : kbhowto ============================================================================= Copyright Microsoft Corporation 1999.