Microsoft KB Archive/309538

= Error Message When You Open Recycle Bin: Windows Can Not Find Program.exe =

Article ID: 309538

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q309538



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to open the Recycle Bin on your desktop, you may receive an error message similar to the following:

Windows can not find Program.exe. This program is needed for opening files of type Recycle Bin.



CAUSE
This behavior can occur if you uninstall Norton Utilities but the Norton unerase registry key remains on your computer.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve the issue, remove the Norton unerase registry key. To do this, follow these steps:  Click Start, and then click Run. In the Open box, type regedit, and then click OK. Right-click the following subkey

QUOTES=&quot;YES&quot;>HKEY_LOCAL_MACHINE\Software\Classes\Clsid\{645FF040-5081-101b-9F08-0AA002F954E}\Shell\Norton unerase

and then click Delete on the shortcut menu.

When the confirmation message appears, click Yes. Quit the Registry Editor. Double-click Recycle Bin.</ol>

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: wmehemnov

Keywords: kb3rdparty kberrmsg kbprb KB309538

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