Microsoft KB Archive/816901

= Computer Is Slow or Stops Responding When You Use the Routing and Remote Access MMC Snap-in =

Article ID: 816901

Article Last Modified on 12/3/2007

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APPLIES TO


 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Small Business Server 2003 Standard Edition
 * Microsoft Windows Small Business Server 2003 Premium Edition

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SYMPTOMS
When you use the Microsoft Management Console (MMC) Routing and Remote Access snap-in, your computer may become slow or stop responding, and it may also generate frequent hard-disk-swap noise.



CAUSE
This issue occurs when memory usage by Routing and Remote Access reaches critical levels. Specifically, this may occur if the Auto-refresh feature of the Routing and Remote Access snap-in (Rrasmgmt.msc) ) does not correctly release system memory while it updates the Port node information.



WORKAROUND
To prevent this issue from occurring, use one of the following methods:
 * Do not leave the Routing and Remote Access management snap-in open when you are finished with it.

-or-
 * Do not enable the Auto-refresh option.



MORE INFORMATION
As a security best practice, use the runas command to open Routing and Remote Access instead of logging on with administrative credentials. For more information about why to do this, see the &quot;Why you should not run your computer as an administrator&quot; Help topic. To open Routing and Remote Access when you are not logged on as a member of the Administrators group, type the following at the command prompt:

runas /user:Domain/UserName &quot;mmc %windir%\system32\rrasmgmt.msc&quot;

The user name that you provide must correspond to the Administrator account or to an account that is a member of the Administrators group. You must also enter the password for the account when prompted.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Additional query words: RRAS hang freeze

Keywords: kbbug KB816901

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