Microsoft KB Archive/897574

= You may receive a Stop error message after you insert media into a removable disk device in Windows XP, Windows Server 2003, or Windows 2000 =

Article ID: 897574

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server

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SYMPTOMS
You may receive a Stop error message after you insert media into a removable disk device that is connected to a computer that is running one of the following operating systems:
 * Microsoft Windows Server 2003
 * Microsoft Windows XP
 * Microsoft Windows 2000 Professional

The message may also occur if you start the computer when a removable disk device that contains media is connected to the computer.

The Stop error message is similar to one of the following messages:

STOP 0x0000000A (0x00000004, 0x0000001c, 0x00000001, 0x804324ac)

STOP 0x000000D1 (0xffffff20, 0x00000002,0x00000000, 0xbfe5d810)

STOP 0x000000C4 (0x00000013, 0x00000fb6, 0x88efb2c0, 0x00000000)

STOP 0x00000050 (0xff391000, 0x00000001, 0x804d1017, 0x00000000)

Note The parameters for these Stop error messages may vary.



CAUSE
This problem may occur if the removable disk device uses a sector size that is more than the Windows memory page size. The Windows memory page size is 4,096 bytes or 4 kilobytes (KB). When the media is in the removable disk device, Windows reads some of the media as the operating system searches for a boot sector or for file system information. A Stop error message occurs when Windows accesses sector zero. The sector size of sector zero exceeds the memory size that is allocated to read the sector.

Note Most removable devices use a sector size of less than 4,096 bytes.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
Windows 2003 SP1 must be installed before you apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions   Date         Time   Version            Size    File name --  22-Apr-2005  20:12  5.2.3790.2428     589,312  Ntfs.sys 22-Apr-2005 20:12  5.2.3790.2428   2,452,480  Ntkrnlmp.exe 22-Apr-2005 22:48  5.2.3790.2428   2,266,624  Ntkrnlpa.exe 22-Apr-2005 19:43  5.2.3790.2428   2,306,560  Ntkrpamp.exe 22-Apr-2005 20:12  5.2.3790.2428   2,414,592  Ntoskrnl.exe 22-Apr-2005 19:44  5.2.3790.2428      67,584  Udfs.sys 22-Apr-2005 19:49  5.2.3790.2428     208,384  Vds.exe 22-Apr-2005 22:27  5.2.3790.2428     138,240  Vdsbas.dll Windows Server 2003, x64-based versions   Date         Time   Version            Size    File name   Platform ---  26-Apr-2005  23:21  5.2.3790.2428   1,120,256  Ntfs.sys 26-Apr-2005 23:21  5.2.3790.2428   4,416,000  Ntkrnlmp.exe     x64 26-Apr-2005 23:21  5.2.3790.2428   4,443,648  Ntoskrnl.exe     x64 26-Apr-2005 23:21  5.2.3790.2428     107,520  Udfs.sys 26-Apr-2005 23:21  5.2.3790.2428     428,544  Vds.exe          x64 26-Apr-2005 23:21  5.2.3790.2428     284,672  Vdsbas.dll       x64 Windows Server 2003, Itanium-based versions   Date         Time   Version            Size    File name   Platform ---  26-Apr-2005  23:20  5.2.3790.2428   1,861,120  Ntfs.sys 26-Apr-2005 23:20  5.2.3790.2428   6,476,288  Ntkrnlmp.exe   IA-64 26-Apr-2005 23:20  5.2.3790.2428     249,344  Udfs.sys 26-Apr-2005 23:20  5.2.3790.2428     761,856  Vds.exe        IA-64 26-Apr-2005 23:20  5.2.3790.2428     480,768  Vdsbas.dll     IA-64

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, x86-based versions   Date         Time   Version            Size    File name ---  05-May-2005  01:59  5.1.2600.2670     574,592  Ntfs.sys 05-May-2005 02:04  5.1.2600.2670   2,135,552  Ntkrnlmp.exe 05-May-2005 01:40  5.1.2600.2670   2,056,832  Ntkrnlpa.exe 05-May-2005 01:40  5.1.2600.2670   2,015,232  Ntkrpamp.exe 05-May-2005 02:06  5.1.2600.2670   2,179,584  Ntoskrnl.exe 05-May-2005 01:40  5.1.2600.2670      66,176  Udfs.sys Windows XP Professional x64 Edition   Date         Time   Version            Size    File name   Platform ---  26-Apr-2005  23:21  5.2.3790.2428   1,120,256  Ntfs.sys 26-Apr-2005 23:21  5.2.3790.2428   4,416,000  Ntkrnlmp.exe     x64 26-Apr-2005 23:21  5.2.3790.2428   4,443,648  Ntoskrnl.exe     x64 26-Apr-2005 23:21  5.2.3790.2428     107,520  Udfs.sys 26-Apr-2005 23:21  5.2.3790.2428     428,544  Vds.exe          x64 26-Apr-2005 23:21  5.2.3790.2428     284,672  Vdsbas.dll       x64

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version              Size  File name ---  02-Dec-2004  13:07  5.0.2195.7006      89,328  Mup.sys 10-May-2005 09:20  5.0.2195.7049     513,424  Ntfs.sys 06-May-2005 11:45  5.0.2195.7045   1,714,240  Ntkrnlmp.exe 06-May-2005 11:45  5.0.2195.7045   1,713,280  Ntkrnlpa.exe 06-May-2005 11:45  5.0.2195.7045   1,735,488  Ntkrpamp.exe 06-May-2005 11:45  5.0.2195.7045   1,690,432  Ntoskrnl.exe 15-Feb-2005 09:02  5.0.2195.7032      63,312  Udfs.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Windows Server 2003 Service Pack 2.



Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: UDO Plasmon Winx64 Windowsx64 64bit 64-bit

Keywords: kberrmsg kbqfe kbhotfixserver kbwinserv2003sp2fix KB897574

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