Microsoft KB Archive/303268

= &quot;STOP 0x0000007F&quot; on Windows 2000 Using Veritas Netbackup with Open File Manager Software =

Article ID: 303268

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q303268



SYMPTOMS
You may receive the following error message when you are using Veritas Netbackup software version 3.4 with the Columbia Data software Open File Manager driver.

STOP 0x0000007F (0x00000008, 0x00000000, 0x00000000, 0x00000000)

(UNEXPECTED_KERNEL_MODE_TRAP)



CAUSE
This issue occurs when you use Netbackup Version 3.4 - DataCenter version with Open File Manager software from Columbia Data. The problem is with the Otman5.sys driver, version 1.10:0.146.



RESOLUTION
This is a known issue with Veritas. The older driver for the Otman5.sys is incompatible.

Install the latest Jumble Pack from Veritas for Netbackup; this has updated Otman5.sys drivers. The Netbackup software is the DataCenter version. The Jumble Pack is J0850645, which contains the following version of the files:

Otman5.sys: 1.11.0.148

Otman4.sys: 1.11.0.148 Otmlapi.dll: 1.11.0.148

This fix is only for version 3.4 of Netbackup.



MORE INFORMATION
For additional information, visit the Veritas Web site at:

http://support.veritas.com/menu_ddProduct_NETBACKUPDC.htm

At the Veritas Web site, search under Patches and Fixes for Jumble Pack J0850645.

The following is a direct link to the document and fix:

http://seer.support.veritas.com/docs/234924.htm

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Additional query words: 0x7F

Keywords: kbprb kbbackup KB303268

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