Microsoft KB Archive/253490

= OL2000: (CW) Delivery Order Ignored with Multiple Services =

Article ID: 253490

Article Last Modified on 11/6/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q253490



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".



SUMMARY
If you have a profile that contains both the Microsoft Exchange Server service and the Internet E-mail service, you may want all new messages and replies sent to the Internet E-mail account, not the Exchange Server account. There is no means to set this as an option.



MORE INFORMATION
Setting the delivery order in the Services dialog box has no effect if your delivery point for incoming mail messages is the Exchange Server mailbox. The delivery order setting only affects transport providers that go through the Messaging Application Programming Interface (MAPI) spooler. The Exchange Server provider is an integrated store/transport provider and, therefore, bypasses the MAPI spooler. If the mailbox is your default for mail delivery, all Simple Mail Transfer Protocol (SMTP) mail goes out through the Exchange Server and does not use the MAPI spooler.

If you include a personal folder in the profile and set it as the default mail delivery location, mail is delivered using the MAPI spooler. The mail delivery uses the delivery order that you set in the Services options.

To change your default mail location and check your delivery order, follow these steps:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Services.
 * 3) Click the Delivery tab.
 * 4) To set the default mail delivery location, click to select an item from the Deliver new mail to the following location list. To set the delivery order, click to select an item in the Recipient addresses are processed by these information services in the following order list and click the arrow to move it to the top of the list. The transport at the top of the list is processed first.

If you set a personal folders file as your default delivery point for new mail, all mail from the Exchange Server mailbox is delivered to the personal folder file on the your hard disk. No mail is retained in the Exchange Server mailbox. Additionally, group sharing, meeting requests, and other functions that require the Exchange Server mailbox to be the default mail delivery location, are not available.

The preferred configuration is to create two profiles -- one profile containing only the Exchange Server with the delivery point as the mailbox on the server, and the second profile with the Internet E-mail accounts and personal folders as the default mail delivery location. With this configuration, you choose which profile to open when you start Outlook.

For additional information about creating Outlook profiles, click the article number below to view the article in the Microsoft Knowledge Base:

195718 OL2000: (CW) How to Create a New User Profile for Outlook

Additional query words: OL2K

Keywords: kbinfo KB253490

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