Microsoft KB Archive/314591

= The program may stop responding when you use a feature in Streets and Trips =

Article ID: 314591

Article Last Modified on 10/30/2007

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APPLIES TO

 Microsoft Streets & Trips 2008 Microsoft Streets & Trips 2008 with Connected Services Microsoft Streets & Trips 2008 with GPS Locator Microsoft Streets & Trips 2004 Standard Edition Microsoft Streets & Trips 2003 Standard Edition Microsoft Streets & Trips 2002 Standard Edition, when used with:  Microsoft Windows Millennium Edition

 Microsoft Windows 98 Second Edition</li></ul>

 Microsoft Windows 98 Standard Edition</li></ul> </li></ul>

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<div class="notice_section">

This article was previously published under Q314591

<div class="symptoms_section">

SYMPTOMS
When you use a feature such as Find, or when you open previously saved maps in Microsoft Streets and Trips, you may receive blank results. Or, the program may stop responding.

<div class="cause_section">

CAUSE
This issue may occur if Microsoft Internet Explorer is not correctly updated on the computer.

<div class="resolution_section">

RESOLUTION
To resolve this issue, restart the computer by using a clean boot procedure, and then reinstall Internet Explorer. To do this, follow these steps: <ol> Perform a clean boot. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, click Run, and then type msconfig in the Open box.</li> In the System Configuration Utility dialog box, click Selective startup.</li> Click to clear each check box under Selective startup, and then click OK.</li> When you are prompted, restart the computer.</li></ol> </li> Look to see which version of Internet Explorer is currently installed. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Start Internet Explorer.</li> On the Help menu, click About Internet Explorer.</li> Note the version number.

Note If Internet Explorer 5.5 is installed go to step 3. If Internet Explorer 6 is installed go to step 4.</li></ol> </li> Reinstall Internet Explorer 5.5. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Insert the Streets and Trips CD in the computer's CD or DVD drive.</li> Click Start, click Run, type the following text in the Open box, and then click OK:

< >:\OSP\1033\IE5\EN\ie5setup.exe

In this example, < > is the letter of the computer's CD or DVD drive.</li> <li>Follow the instructions that appear on the screen to complete the installation.</li></ol> </li> <li>Reinstall Internet Explorer 6.0. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Insert your Streets and Trips 2003 or Streets and Trips 2003 CD in your computer's CD or DVD drive.</li> <li>Click Start, click Run, type the following text in the Open box, and then click OK:

< >:\OSP\1033\IE5\EN\ie5setup.exe

In this example, < > is the letter of the computer's CD or DVD drive.</li> <li>Follow the instructions that appear on the screen to complete the installation.</li></ol> </li></ol>

Alternately, the latest version of Internet Explorer can be downloaded from the Microsoft Download Center at:

http://www.microsoft.com/downloads

If these steps do not resolve the issue, remove and reinstall the program. To do this, follow these steps:
 * 1) Quit all the programs that are running.
 * 2) Click Start, point to Settings, and then click Control Panel.
 * 3) Double-click Add/Remove Programs.
 * 4) Click Microsoft Streets & Trips 2002, and then click Remove.
 * 5) Follow the instructions that appear on the screen.
 * 6) After the removal is complete, close any open windows, and then put the Streets & Trips setup CD in the CD drive.

The Setup program should run automatically, and you can follow the wizard to install the program.

Keywords: kbprb KB314591

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