Microsoft KB Archive/907821

= Xbox 360: Description of Xbox Rewards =

Article ID: 907821

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft Xbox Live
 * Microsoft XBox 360 Video Game System
 * Microsoft Xbox

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SUMMARY
This article describes the Xbox Rewards promotion that is sponsored by Old Spice.



MORE INFORMATION
The Xbox Rewards promotion is a pilot program that is sponsored by Old Spice. The Xbox Rewards promotion lets gamers enter challenges and receive rewards for those challenges by receiving virtual prizes and physical prizes. The challenges are base on the user’s cumulative gamerscore. Different prizes are available for three different levels.

For more information about the Xbox Rewards promotion, visit the following Web site:

http://www.xbox.com/rewards

Frequently asked questions
Q1: How do I register for Xbox Rewards?

A1: To be eligible for Xbox Rewards, you must be at least thirteen years-old and a legal resident of the 50 United States or the District of Columbia. To register, you must have a valid Windows Live ID that is linked to your Xbox Live gamercard. You can sign up for a Windows Live ID and an Xbox Live gamercard at the Xbox.com Web site. To sign up, visit the Xbox.com Web site, click Sign In, and then click Register Now.

Note For some Xbox Rewards challenges, you must have access to an Xbox 360 video games and entertainment system that contains an Xbox 360 Memory Unit or Hard Drive, an Xbox Live Gold or Silver membership, and specific Xbox 360 and Xbox Live Arcade games.

For more information about Xbox Live memberships, visit the following Web site:

http://www.xbox.com/live/memberships

Q2: How much does it cost to join the program?

A2: Xbox Rewards is a free program that anyone who is a legal resident of the 50 United States or the District of Columbia can join.

Note The age requirements for some challenges may vary. Make sure that you read the rules for each challenge and verify that you meet the requirements before you agree to join a challenge. Under no circumstances can a person who is under the age of thirteen participate in the program or any challenge.

Q3: Do I need an Xbox Live Gold membership to join Xbox Rewards?

A3: No. It is not important whether you have an Xbox Live Gold or Silver membership. However, for some Xbox Rewards challenges, you must have access to an Xbox 360 console, an Xbox Live Gold or Silver membership, and specific Xbox 360 and Xbox Live Arcade games.

'''Q4: What are the Xbox Rewards levels? What is my level?'''

A4: After you register, you will receive your level assignment. Levels are based on the gamerscore that you earn each calendar year. The calendar year starts January 1 and ends December 31. Your level can affect the challenges that you can join and the rewards that you can receive. For more information, visit the following Web sites:

Xbox Rewards

http://www.xbox.com/rewards

Xbox Rewards Program Terms and Conditions

http://xboxrewards.msgamestudios.com/legal/termsAndConditions.aspx

Q5: What is a gamerscore?

A5: A gamerscore is a numeric representation of the accomplishments and skills that you receive from Xbox 360 games and Xbox Live Arcade games that you play online or offline. For more information, visit the following Web site:

http://www.xbox.com/live/features/yourgamerprofile.htm

Q6: How do I sign up for a challenge?

A6: See the detail page for the challenge that you want to play. Click Join the Challenge, and then read the Terms and Conditions for the challenge to verify that you meet all requirements. If you meet the requirements and understand the terms and conditions, select the I agree check box, and then click Sign me up.

Q7: Why can I not sign up for a challenge?

A7: Some challenges have specific age requirements or are only available to participants who have achieved a specific level. A challenge can also become unavailable for registration if no rewards are available or if the challenge reaches the maximum capacity. For more information, read the rules for the challenge.

Q8: How do I resign from a challenge?

A8: After you agree to join a challenge, you cannot resign.

Note If you do not report that you have completed a challenge within the designated period for the specific challenge, you will not receive any rewards for that challenge.

'''Q9: I completed my challenge. What do I do now?'''

A9: Sign in to Xbox Rewards. On the detail page for the challenge that you completed, click I’m Finished before the designated period closes for that specific challenge. You will receive a message that states that you completed the challenge. If you have not completed the challenge, the message will state what you are missing. After we confirm that you have met all the challenge requirements within the challenge period, we will notify you and release the rewards.

Note For some challenges, we only offer rewards on a limited, first-come, first-serve basis. In those cases, rewards are only available while supplies last.

Q10: How do I report that I have finished a challenge?

A10: See question 9.

Q11: How do I check how many rewards remain?

A11: You can determine the availability of each reward by viewing the item’s availability status bar.

'''Q12: I met the challenge. Where is the reward that I signed up for?'''

A12: Make sure that you signified that you completed the challenge. See question 9. After you complete this step, we will send your reward after we confirm that you have met all the requirements of the challenge.

Note For some challenges, we only offer rewards on a limited, first-come, first-serve basis. In those cases, rewards are only available while supplies last. Make sure that you examine your My Xbox Rewards area to determine the rewards that are still available to you.

Q13: How do I collect my virtual rewards?

A13: Make sure that you signified that you completed the challenge. See question 9. After we confirm that you met all the requirements of the challenge, we will release the Xbox Live Marketplace tokens that you use to download your rewards.

Note For some challenges, we only offer rewards on a limited, first-come, first-serve basis. In those cases, rewards are only available while supplies last.

Q14: What is an Xbox Live Marketplace token?

A14: Xbox Live Marketplace tokens are 25-digit codes that you use in the Xbox Live Marketplace to redeem virtual rewards that you receive from Xbox Rewards.

'''Q15: I have the Xbox Reward tokens. How do I redeem the rewards in the Xbox Live Marketplace?'''

A15: Token codes are redeemable the next time that you sign in to your Xbox Live account. In the Xbox Live section of the Xbox Dashboard, select Xbox Live Marketplace. Select Redeem Code, and then enter the 25-digit code that you received.

Q16: How do I collect my physical rewards?

A16: You must signify that you completed the challenge. See question 9. After we confirm that you have met all the requirements of the challenge, we will send your physical reward to the mailing address that is listed in your Xbox Rewards registration profile. Make sure that the address is correct and up to date. We will not send any rewards to a mailing address that is outside the 50 United States and District of Columbia. Rewards will be delivered within approximately 12 weeks from the date that your redemption request is fully processed. We will not resend any undeliverable rewards. We consider undeliverable rewards as forfeited. If you have questions about the delivery of physical rewards, contact us by using the following e-mail address:

[mailto:contact-xboxgearstore@sunriseid.com contact-xboxgearstore@sunriseid.com]

'''Q17: I have accumulated a high enough gamerscore to advance to a higher level during a challenge that I completed. However, I received the rewards that were associated with my previous level. Why did I not receive the reward that is associated with my new level?'''

A17: If you qualify for a reward, you receive the reward that is associated with your level at the time that you joined the challenge.

Q18: Why can I not sign in?

A18: Typically, this behavior occurs if you do not use a valid gamertag. Verify that your gamertag is valid at the Xbox.com Web site. If the gamertag is valid, the Xbox Rewards site may be experiencing technical difficulties. Try to be patient as we address the issue.

Q19: How do I find a friend’s account?

A19: Enter your friend’s Xbox Live gamertag into the Search for a friend box at the top of the Xbox Rewards site.

Q20: What do I do if I have some more questions?

A20: We will try to contact you as soon as possible after you follow these steps:  Visit the following Web site:

http://Xbox.com/support

 Click Contact Support. Under Email, click Get Xbox 360 Live assistance via E-mail. Click Xbox360 Live. Click Email. Enter your name and e-mail address. On the drop-down menu in step 2, &quot;What type of problem do you have?&quot; on the Web support form, click Xbox Rewards.</li> Enter a brief description of your issue, and then click Submit.</li></ol>

Keywords: kbxbox360ext kbxbox360americasportal kbxboxlivefeatures kbpubtypekc kbinfo KB907821

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