Microsoft KB Archive/822360

= Dr. Watson Error in Lsass.exe with Event ID 4097 When You Log On to an Active Directory Domain Environment =

Article ID: 822360

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you log on to a Microsoft Active Directory directory services domain environment, you may experience a Dr. Watson error in the Lsass.exe program with an event ID of 4097.



CAUSE
This issue occurs because of a synchronization problem in the domain list that is maintained by the Key Distribution Center (KDC) service. Specifically, one thread is looking up the domain list to find a specific domain name while another thread is trying to modify the domain list.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size       File name --  19-Jun-2003  12:52  5.0.2195.6748    124,688  Adsldp.dll 19-Jun-2003 12:52  5.0.2195.6748    132,368  Adsldpc.dll 19-Jun-2003 12:52  5.0.2195.6748     63,760  Adsmsext.dll 19-Jun-2003 12:52  5.0.2195.6743    381,200  Advapi32.dll 06-Jun-2003 08:53  5.0.2195.6753     69,392  Browser.dll 19-Jun-2003 12:52  5.0.2195.6680    134,928  Dnsapi.dll 19-Jun-2003 12:52  5.0.2195.6663     92,432  Dnsrslvr.dll 19-Jun-2003 12:52  5.0.2195.6753     47,376  Eventlog.dll 19-Jun-2003 12:52  5.0.2195.6759    148,240  Kdcsvc.dll 18-Jun-2003 06:43  5.0.2195.6758    205,072  Kerberos.dll 26-Mar-2003 10:37  5.0.2195.6695     71,888  Ksecdd.sys 28-May-2003 09:39  5.0.2195.6749    509,712  Lsasrv.dll 28-May-2003 09:39  5.0.2195.6749     33,552  Lsass.exe 04-Apr-2003 13:12  5.0.2195.6680    117,520  Msv1_0.dll 19-Jun-2003 12:52  5.0.2195.6601    311,568  Netapi32.dll 19-Jun-2003 12:52  5.0.2195.6695    371,984  Netlogon.dll 19-Jun-2003 12:52  5.0.2195.6697  1,040,144  Ntdsa.dll 19-Jun-2003 12:52  5.0.2195.6742    392,464  Samsrv.dll 19-Jun-2003 12:52  5.0.2195.6737    131,344  Scecli.dll 19-Jun-2003 12:52  5.0.2195.6737    306,448  Scesrv.dll 17-Jun-2003 06:54  5.0.2195.6756  4,576,768  Sp3res.dll 19-Jun-2003 12:52  5.0.2195.6601     51,472  W32time.dll 16-Aug-2002 02:32  5.0.2195.6601     57,104  W32tm.exe 19-Jun-2003 12:52  5.0.2195.6741    126,224  Wldap32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB822360

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