Microsoft KB Archive/944645

= The computer may stop responding when you share an application during a meeting in Live Meeting 2007 or in Live Meeting 2005 =

Article ID: 944645

Article Last Modified on 11/14/2007

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APPLIES TO


 * Microsoft Office Live Meeting 2007
 * Microsoft Office Live Meeting 2005

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SYMPTOMS
When you try to share an application during a meeting in Microsoft Office Live Meeting 2007 or in Microsoft Office Live Meeting 2005, the computer may stop responding. You may have to restart the computer.



CAUSE
This issue may occur because of an outdated video driver or because of an outdated version of DirectX.



WORKAROUND
To work around this issue, install the latest version of DirectX. Or, install the latest video driver.



MORE INFORMATION
To verify that the issue is caused by an outdated video driver or by an outdated version of DirectX, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) In Control Panel, double-click Display.
 * 3) In the Display Properties dialog box, click the Settings tab.
 * 4) Click Advanced.
 * 5) Click the Troubleshoot tab.
 * 6) Under Hardware acceleration, lower the slider bar to None, and then click OK two times.
 * 7) Try to share an application in Live Meeting.

Note If the computer does not stop responding, the issue is mostly likely caused by a video driver or by an outdated version of DirectX.

To verify the version of DirectX that you are using and the video drivers that you are using, follow these steps:
 * 1) Click Start, click Run, type dxdiag in the Open box, and then click OK.
 * 2) In the DirectX Diagnostic Tool window, click the System tab, and then verify the details of the DirectX version.
 * 3) In the DirectX Diagnostic Tool window, click the Display tab, and then verify the details of the video drivers.
 * 4) Click Exit.

Additional query words: lm7, lm2005

Keywords: kbexpertiseinter kbtshoot KB944645

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