Microsoft KB Archive/292497

= OFFXP: Setup Detects Office XP Running When You Attempt to Install Office XP =

Article ID: 292497

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Windows 2000 Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q292497



SYMPTOMS
After you uninstall a pre-release version of Office XP, and then attempt to install the released version Office XP, you receive a message similar to the following:

Setup has determined that the following program(s) are running.

Microsoft Office XP Professional with FrontPage

Setup recommends closing these programs during installation.



CAUSE
This problem occurs in the following situation:
 * 1) You install a pre-release version of Office XP on Microsoft Windows 2000 Professional.
 * 2) You install the Alternative User Input feature from the pre-release version of Microsoft Office XP.
 * 3) You uninstall the pre-release version of Office XP.
 * 4) You attempt to install the Alternative User Input feature from the released version of Office XP.



WORKAROUND
To work around this problem, in the Running Programs dialog box, click Ignore. After Office XP Setup finishes, restart the computer when prompted.



MORE INFORMATION
The Alternative User Input feature installs the Text Services control panel. The Text Services control panel is a system component and is not removed when you uninstall Office XP. When the released version of Office XP is installed, Setup is unable to update the currently running Text Services control panel service.

Additional query words: beta2 beta 2 rc1 corporate preview evaluation software prb cpp

Keywords: kbpending kbprb KB292497

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