Microsoft KB Archive/836788

= Event ID 257 is logged when you use the Volume Shadow Copy service and McAfee VirusScan to back up data in Windows Server 2003 =

Article ID: 836788

Article Last Modified on 10/30/2006

-

APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

-





SYMPTOMS
When you use McAfee VirusScan and the Volume Shadow Copy service to back up data on a Microsoft Windows Server 2003 computer, the computer may stop responding (hang). The following event may appear in the application event log during the backup process.

Event Type: Warning

Event Source: PlugPlayManager

Event Category: None

Event ID: 257

Date: 1/12/2004

Time: 10:57:29 PM

User: N/A

Computer:

Description: Timed out sending notification of target device change to window of &quot;VDS Notification Thread Hidden Window {417F6FAB-6A56-49C6-B9A9-6A795A0C73C1}&quot;



CAUSE
This issue may occur if you do not update McAfee VirusScan to the latest version. This issue is resolved in McAfee VirusScan version 7.1.0 and later versions.



RESOLUTION
To resolve this issue, update McAfee VirusScan. To update your version of McAfee VirusScan, visit the following McAfee Web site:

http://download.mcafee.com/us/upgradeCenter/default.asp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: VSCAN NETAPP

Keywords: kbwinservsetup kbstoragemgmt kbbug kbfix KB836788

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.