Microsoft KB Archive/196863

= OL2000: (CW) Err Msg: The Operation Failed Due To a Registry Entry =

Article ID: 196863

Article Last Modified on 10/9/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q196863



NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.



SYMPTOMS
In Microsoft Outlook, when trying to empty the Deleted Items folder, you may receive the following error message:

The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.



CAUSE
This error message can be caused by damaged e-mail messages stuck in the Deleted Items folder.



RESOLUTION
Running the Inbox Repair tool may or may not remedy the problem, even though it may find errors and report that they have been fixed.

Another method to fix this is to create a new personal folders file, copy the items from the old personal folder, except for the Deleted Items folder, and then remove the old personal folders from the mail profile.



To Create a New Personal Folders File
Quit Outlook and then follow these steps:


 * 1) Click Start, point to Settings, and then double-click the Mail, or Mail and Fax icon.
 * 2) Click to select Personal Folders, and then click Properties.
 * 3) In the Name window, add the word Old to the name of your current Personal Folders file and click OK.
 * 4) Click Add. Click to select Personal Folders and then click OK.
 * 5) Type a name for your new personal folder and then click Open. Click OK to accept the default settings for the new personal folder and then click OK to close the Properties window.

To Copy the Old Personal Folders

 * 1) Start Outlook.
 * 2) On the Folder List, right-click to select a folder (other than the Deleted Items folder) in the old Personal Folders file and on the shortcut menu, click Copy.
 * 3) Click to select the corresponding folder in the new Personal Folders file and click OK.
 * 4) Repeat steps 1 and 2 for each folder in the new Personal Folders file except for the Deleted Items folder. IMPORTANT: Do not copy the contents of the old Deleted Items folder as it contains corruption.
 * 5) On the Tools menu, click Services.
 * 6) On the delivery tab, click to select your new Personal Folders file from the "Deliver new mail to the following location" list and click OK.
 * 7) Right-click your old Personal Folders file in the Folder List and on the shortcut menu, click Close "Personal Folders Old" and restart Outlook.

Additional query words: hang stuck stick

Keywords: kberrmsg kbprb KB196863

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