Microsoft KB Archive/284397

= The Hotmail Inbox appears to be empty in Outlook =

Article ID: 284397

Article Last Modified on 3/28/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q284397



SYMPTOMS
When you click the Hotmail Inbox in Microsoft Office Outlook, the Inbox appears to be empty. Additionally, the preview pane is not present.



CAUSE
This problem occurs when Outlook cannot open or locate the Hotmail cache personal folders (.pst) file. This file is typically created in the following folder:

\Documents and Settings\ \Local Settings\Application Data\Microsoft\Outlook\



WORKAROUND
To work around this problem, select another folder and then reselect your Hotmail Inbox. Outlook creates the Hotmail cache personal folders (.pst) file, queries the headers, and starts the preview pane.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OL2007

Keywords: kbtshoot kbexpertiseinter kbbug kbnofix KB284397

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