Microsoft KB Archive/935560

= When you use Remote Desktop Connection to connect to a terminal server, PNG images do not appear in Internet Explorer 7 during that RDP session =

Article ID: 935560

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Internet Explorer 7 for Windows Server 2003 IA64
 * Windows Internet Explorer 7 for Windows XP
 * Windows Internet Explorer 7 for Windows Server 2003
 * Windows Internet Explorer 7 in Windows Vista

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SYMPTOMS
When you use Remote Desktop Connection to connect to a terminal server, Portable Network Graphic (PNG) images do not display in Windows Internet Explorer 7 during that Remote Desktop Protocol (RDP) session. A red X appears instead of the image.

This problem occurs when you configure the Remote Desktop Connection to use the &quot;256 colors&quot; display mode.

Note This problem does not occur in Microsoft Internet Explorer 6.



RESOLUTION
To resolve this problem, use one of the following methods.

Method 1: Install the security update
To resolve this problem, install the security update that is described in Microsoft Knowledge Base article 931768. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

931768 MS07-027: Cumulative Security Update for Internet Explorer

Method 2: Apply the hotfix
To resolve this problem, apply the hotfix that is appropriate for your operating system.

Windows Vista
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install the hotfix, you must have Internet Explorer 7 installed.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions

Windows Vista, 64-bit versions

Windows XP
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install the hotfix, you must have Internet Explorer 7 and Windows XP Service Pack 2 installed.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86-based versions

Windows Server 2003
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install the hotfix, you must have Internet Explorer 7 and Windows Server 2003 Service Pack 2 installed.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use this hotfix, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with SP2, x86-based versions

Windows Server 2003 with SP2, x64-based versions

Windows Server 2003 with SP2, Itanium-based versions



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbqfe kbpubtypekc kbhotfixserver KB935560

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