Microsoft KB Archive/930604

= Error message when you add members to a marketing list in Microsoft Dynamics CRM 3.0: &quot;There is a problem communicating with the Microsoft CRM server&quot; =

Article ID: 930604

Article Last Modified on 6/29/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you add members to a marketing list in Microsoft Dynamics CRM 3.0, Microsoft Dynamics CRM stops responding. Additionally, you receive the following error message:

There is a problem communicating with the Microsoft CRM server. The server might be unavailable. Try again later. If the problem persists, contact the system administrator.

This problem occurs if you add more than 60,000 members to the marketing list at the same time.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Microsoft Office Outlook

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Release

Microsoft Dynamics CRM server

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software or the Microsoft Dynamics CRM laptop client for Outlook.

Prerequisites
 You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook



Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB930604$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

This fix lets you select up to 10,000 items at the same time. However, the fetch process that is used by Microsoft Dynamics CRM has a default limit of 5,000 records at the same time. To change this behavior, add the following registry entries on the Microsoft Dynamics CRM server:
 * MaxRowsPerPage
 * OLEDBTIMEOUT

Set the MaxRowsPerPage value to 10000. Set the OLEDBTIMEOUT subkey value for seconds to a high value. Then, add the MaxRowsPerPage DWORD value to the registry. To do this, follow these steps:  Click Start, click Run, type regedit in the Open box, and then click OK. Locate and then select the following registry subkey:

 On the Edit menu, point to New, and then click DWORD Value.</li> Type MaxRowsPerPage, and then press ENTER.</li> Right-click MaxRowsPerPage, and then click Modify.</li> In the Value data box, type a number that is less than or equal to 10,000. Then click OK.</li> On the File menu, click Exit.</li></ol>

Create or change the OleDbTimeout value. To do this, follow these steps: <ol> In Registry Editor, locate and then click the following registry subkey:

</li> Double-click the OleDbTimeout value.

Note If the OleDbTimeout value does not exist, create an OleDbTimeout value. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Right-click MSCRM, point to New, and then click DWORD value.</li> Type OleDbTimeout .</li></ol> </li> In the Edit DWORD Value dialog box, click Decimal, type a higher value than the current value in the Value data field, and then click OK.

Note A value of 600 represents 600 seconds. By default, this value is 30 seconds.</li></ol>

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