Microsoft KB Archive/823767

= Removable Storage May Quit Unexpectedly or a Computer That Is Running Windows 2000 May Stop Responding =

Article ID: 823767

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
On a computer that is running Windows 2000, you may experience one of the following problems:
 * Removable Storage may quit unexpectedly.

-or-
 * The computer may stop responding.



CAUSE
Under some conditions, the logical unit number (LUN) queue may stop responding when the class driver requests the small computer system interface (SCSI) port driver to flush the queue. If the queue contains a pending request, the port driver may not flush the queue and Windows 2000 may stop responding.



Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) installed to install this update.

Restart Requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time    Version        Size     File name -  01-Jul-2003  21:12   5.0.2195.6766  74,192   Scsiport.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about Remote Storage, click the following article number to view the article in the Microsoft Knowledge Base:

234776 Remote Storage Services Recommended Practices

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB823767

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