Microsoft KB Archive/901189

= FIX: You receive an HTTP 404 error message when you try to open a Web page on a Content Management Server 2002 Standard Edition Web site when a user account is removed =

Article ID: 901189

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Content Management Server 2002 Standard Edition

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SYMPTOMS
In Microsoft Content Management Server 2002 Standard Edition, you receive an HTTP 404 error message when you try to open a Web page on the Content Management Server Web site. This problem occurs when the following conditions are true:
 * A local or domain user account is added to a user role in Site Manager.
 * The same local or domain user account is removed from the local computer or the domain.
 * Microsoft Internet Information Services (IIS) is restarted.

Note This problem only occurs in Content Management Server 2002 Standard Edition.



CAUSE
This problem occurs when the user account that was added to a user role in Site Manager is removed. If the user account appears as  in Site Manager, the Content Management Server 2002 Standard Edition Web site will not start successfully.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
Microsoft Content Management Server 2002 Standard Edition Service Pack 1A is required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size   File name -  14-Jun-2005  14:49  5.0.4543.0  1,166  AEServerObject.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that Microsoft uses when it corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbcontentmgtserv2002presp2fix kbbug kbfix kbprb kbhotfixserver kbqfe KB901189

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