Microsoft KB Archive/905303

= Items are not sorted as expected when you are using a third-party mailbox store in Outlook 2003 =

Article ID: 905303

Article Last Modified on 9/25/2007

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
Consider the following scenario:
 * You are using a third-party mailbox store in Microsoft Office Outlook 2003.
 * You try to group or to sort items in a custom view.

In this scenario, the items are not sorted as expected. Additionally, the rows in the custom view may appear as blank lines. And, the rows may be grouped together in the same group.



CAUSE
This problem may occur if the following conditions are true:
 * The third-party mailbox store is using the IMAPITable implementation.
 * The third-party mailbox store uses the ITableData::HrGetView method to generate an IMAPITable interface.



RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

How to obtain the hotfix
This issue is fixed in the Outlook 2003 post-Service Pack 2 Hotfix Package that is dated December 6, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

899340 Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 6, 2005



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

This problem was first corrected in Office 2003 Service Pack 3.

Additional query words: outlook2003 outlook2k3 ol2003 ol2k3

Keywords: kbbug kbfix kbview kbqfe kbemail kbpubtypekc kbexpertiseinter kbhotfixserver kboffice2003presp3fix kboffice2003sp3fix KB905303

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