Microsoft KB Archive/303495

= Train Simulator: Error message when winter or snow in activity =

Article ID: 303495

Article Last Modified on 8/17/2007

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APPLIES TO


 * Microsoft Train Simulator

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This article was previously published under Q303495



SYMPTOMS
When you run Microsoft Train Simulator, and choose an activity that contains snow or if you change the weather in your activity to snow then you may receive one of the following error messages when you star the activity or when the activity displays snow:

AppName: Train.exe

AppVer: 1.16.5.912

ModName: D3Dim700.dll

ModVer: 4.8.0.400

Offset: 00089ce4

AppName: Train.exe

AppVer: 1.16.5.912

ModName: D3Dim700.dll

ModVer: 5.0.2180.1 Offset: 0004DC50

App Name: Train.exe

App Ver: 1.16.5.912

Mod Name: D3Dim700.dll

Mod Ver: 4.8.1.881

OffSet: 0008E2C6



CAUSE
This behavior may occur if there are issues with your computer's video card. This behavior has been known to occur with the following video chip sets:
 * Intel i740
 * Intel 810 (82810e)
 * ATI Rage Fury Maxx
 * Elsa Victory II
 * SiS 530/630/730

This behavior can also occur if you are using one of the Marias Pass activities that features snow -- for example, the Grain Train Through the Night scenario.



RESOLUTION
To resolve this issue, use the following methods in the order that they appear in.

Method 1: Update video drivers
For information about how to contact your video card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

To identify the manufacturer and model of your video adapter, follow these steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click System.
 * 3) If you are using Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition, click the Device Manager tab.

If you are using Microsoft Windows 2000, click Device Manager on the Hardware tab.
 * 1) Expand Display adapters.
 * 2) Under the Display adapters branch, note the manufacturer and the model of your video adapter, and then click OK.
 * 3) Close all of the open windows on the desktop.

After you update your video card drivers, refresh the video settings in Train Simulator. To do this, follow these steps:
 * 1) Quit Train Simulator.
 * 2) Click Start, point to Programs, point to Microsoft Games, point to Train Simulator, and then click Train Simulator Troubleshooter.
 * 3) Click Change Video Driver.
 * 4) Quit Train Simulator Troubleshooter.

If this issue continues to occur, proceed to the next method.

Method 2: Install update
An update has been created to resolve some compatibility problems with several video cards. To download and install the update, visit the following Microsoft Web site:

http://www.microsoft.com/games/pc/trainsim.aspx#downloads

If this issue continues to occur, proceed to the next method.

Method 3 Disable snow
You may be able to work around this issue by using the disable-snow option in Train Simulator Troubleshooter. To do this, follow these steps:
 * 1) Quit Train Simulator.
 * 2) Click Start, point to Programs, point to Microsoft Games, point to Train Simulator, and then click Train Simulator Troubleshooter.
 * 3) Click Troubleshooting.
 * 4) Click to select the Snow causes game to crash or does not display check box.
 * 5) Quit Train Simulator Troubleshooter.



MORE INFORMATION
For more information about the Error Reporting tool in Train Simulator, click the following article numbers to view the articles in the Microsoft Knowledge Base:

300963 Games: An unrecoverable error occurs and you receive the &quot;Game has encountered a problem and needs to close&quot; error message when you start or play a game

299760 Train Simulator: How to use the Troubleshooter

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: msgame trainsim

Keywords: kberrmsg kbprb KB303495

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