Microsoft KB Archive/294659

= WD2002: Word Closes Unexpectedly When You Change Printer Settings on HP 4500 Color LaserJet =

Article ID: 294659

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition, when used with:
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q294659





SYMPTOMS
When you change the printer settings on a Hewlett-Packard 4500 Color LaserJet printer by using the Print dialog box in Word, Word may close unexpectedly with the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature similar to the following, where xxxx is the version of the Word 2002 program executable file: App Name    App Version      Module Name     Module Version    Offset -- Winword.exe 10.0.xxxx.0      Mso.dll         10.0.2625.0       00014716



WORKAROUND
To work around this problem, do not change the printer settings through the Print dialog box in Word. Change the settings by using the Properties dialog box in the Printers folder. To do this, follow these steps:
 * 1) Close Microsoft Word.
 * 2) Click Start, point to Settings, and then click Printers.
 * 3) Click to select your printer, and then right-click it. Click Properties on the shortcut menu.
 * 4) Click Printing Preferences to see more printer options.
 * 5) After you make your changes, click OK twice to close the dialog boxes.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: crash hang crashes hangs

Keywords: kbbug kbinvalidpagefault kbprod2web KB294659

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