Microsoft KB Archive/184526

OL98: Invalid Page Fault in Module Exsec32.dll Starting Outlook

PSS ID Number: Q184526 Article last modified on 09-02-1998

WINDOWS:98

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Outlook 98 == 

= SYMPTOMS =

When starting Microsoft Outlook 98 you may receive the following error message:

Invalid Page Fault in module exsec32.dll

= CAUSE =

This error message may occur when there is an outdated or damaged version of Advapi32.dll installed on your system. RESOLUTION ==========

To resolve this error, use either of the following methods:

  Complete a full installation of Microsoft Internet Explorer 4.0. -or-   Extract the Advapi32.dll file from the IE4_S1.cab file on your Outlook 98 CD-ROM, or from the IE4_S1.cab file in the “Outlook 98 Setup” folder. 

Installing Internet Explorer
For more information about installing Internet Explorer, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q170993 TITLE : How to Install Internet Explorer and Troubleshoot Setup Problems

Extracting the Advapi32.dll File
To extract the Advapi32.dll file, use the appropriate method for your operating system.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Windows 95
To extract an updated copy of the Advapi32.dll file, follow these steps:

  Insert the Outlook 98 compact disc in your CD-ROM drive.   Click the Start button, point to Find, and then click Files And Folders. In the Named box type “Ie4_s1.cab” (without the quotation marks). In the Look In list, click to select the CD-ROM drive and then click Find Now.   When the file is found, right-click it and then click Copy on the shortcut menu. Close the Find dialog box. Right-click your Windows desktop, and then click Paste. NOTE: Although the desktop is a convenient place to locate these files for the extraction steps that follow, you may choose a different location, and substitute your directory choice in the following steps where the destination reads Desktop. </li>  On the Start menu, click Shut Down and then click Restart In MS-DOS Mode. </li>  When your computer restarts, at the MS-DOS command prompt, type the following command, and then press ENTER to rename the old copy of Advapi32.dll ren : 32.dll advapi32.old where is the letter of the drive containing the Windows folder, and is the name of the folder in which Windows is installed, for example: ren c:32.dll advapi32.old NOTE: This procedure assumes you do not have a file named Advapi32.old. If you do have a file by this name, use a file name extension that is not currently in use. </li>  The extraction process involves two steps. First, type the following command, and then press ENTER extract /L :ie4_s1.cab ie4_1.cab where is the letter of the drive containing your Windows folder. </li>  Type the following line, and then press ENTER extract /L :ie4_1.cab advapi32.dll where is the letter of the drive containing your Windows folder. </li>  To copy the newly extracted Advapi32.dll to the appropriate destination, type the following line and then press ENTER copy c: :32.dll : where is the letter of the drive containing your Windows folder. </li>  To restart Windows, type the following line and then press ENTER exit </li></ol>

Windows 95 OEM Service Release 2 (OSR2)
Using the same procedures described in the previous section for Windows 95, extract a new copy of the Advapi32.dll file from your original Windows 95 OEM Service Release 2 (OSR2) CD-ROM to the Windowsfolder. The Advapi32.dll file is located in the Win95_17.cab cabinet file on the Windows 95 OSR2 CD-ROM.

For more information about using the Extract tool, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q129605 TITLE : How to Extract Original Compressed Windows Files

Windows 98
Extract a new copy of the Advapi32.dll file using the System File Checker tool. To start the System File Checker tool, click the Start button, and then click Run. Type “sfc.exe” (without quotation marks) in the Open box, and then click OK.

For information about how to use the System File Checker tool to extract a file, click the Start button, click Help. Click the Index tab in Windows Help. Type “system file” (without quotation marks). Double-click the “System File Checker” topic; click “To extract system files from your installation disks,” and then click Display.

= STATUS =

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words: 4.00 hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won’t respond waiting crash crashes crashing crashed quit quitting quits fail fails failing failed break ====================================================================== Keywords : kberrmsg kbsetup kbdta StpErr Version : WINDOWS:98 Platform : WINDOWS Issue type : kbbug Solution Type : kbpending ============================================================================= Copyright Microsoft Corporation 1998.