Microsoft KB Archive/191220

= XCLN: Outlook Bar Shortcut Empties Server's Deleted Items Not PST =

Article ID: 191220

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q191220



SYMPTOMS
When you use a shortcut on the Outlook bar to empty the contents of Deleted Items for a personal folder (PST), the server mailbox's deleted items is emptied instead.



CAUSE
The selection "Empty Deleted Items" that is displayed by right-clicking on the Outlook bar icon will, by default, empty the Deleted Items folder that resides on the server mailbox, even if the shortcut has been changed in an attempt to empty the local PST's Deleted Items.



WORKAROUND
To empty the Deleted Items folder in the local PST, perform the following steps:


 * 1) On the menu bar, click View, and then click Folder List.
 * 2) On the Folder List view, right-click the Deleted Items folder in the personal folder display list.
 * 3) Select "Empty 'Deleted Items' Folder".



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: Deleted Item Folder 8.5

Keywords: kbbug kbnofix KB191220

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