Microsoft KB Archive/921497

= The printer driver cannot be matched correctly when you install a printer on a computer that is running Host Integration Server =

Article ID: 921497

Article Last Modified on 12/4/2007

-

APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition
 * Microsoft Host Integration Server 2000 Standard Edition

-



SYMPTOMS
When you install a printer on a computer that is running Microsoft Host Integration Server 2000 or Host Integration Server 2004, the printer driver cannot be matched correctly.



WORKAROUND
To work around this problem and to help create a stable printing environment for computers that are running Host Integration Server, use the Inbox Hewlett-Packard (HP) drivers. If the correct coordinating driver is unavailable, use the HP LaserJet 4 driver or the HP LaserJet 5si driver. These two basic HP drivers are suited for the printing needs of computers that are running Host Integration Server. To download these two drivers, visit the following HP Web site:

http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Note We recommend that you use only the Microsoft Certified drivers instead of HP drivers that are provided by the OEMs. Microsoft Certified drivers provide for a more stable printing environment.



STATUS
This behavior is by design.



OEM drivers
Third-party vendors submit drivers to Microsoft and certify to Microsoft that these drivers meet Microsoft criteria. When the third-party drivers are submitted, Microsoft evaluates the drivers by using the Winqual process. If the third-party drivers are approved, the drivers are added to the Ntprint.inf file and released with the next version of the Microsoft operating system. If the third-party drivers are not received before the current product release, the third-party drivers are held and tested for the next version of the operating system.

For more information about Winqual, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/maintain/DrvUpdate.mspx

Inbox drivers
Inbox drivers are drivers that have successfully completed the Winqual process. These drivers are accepted and added to the Ntprint.inf file. The default location of the Ntprint.inf file is %windir%\inf\ntprint.inf.

Windows Update driver list
On the Install Printer Software page of the Add Printer Wizard in Microsoft Windows Server 2003, in Windows 2000, and in Windows XP, there is a Windows Update button. When you click Windows Update, the list of drivers is updated to include third-party certified drivers that have been submitted to Microsoft. However, these drivers have not passed the Winqual process. They are awaiting testing and may be added to the Ntprint.inf file and released with the next version of the operating system. Until these drivers are added to the Ntprint.inf file, they will be reported as OEM drivers in the Microsoft Product Support Reporting tool (MPSRPTS).

For more information about Host Integration Server, visit the following Microsoft Web site:

http://www.microsoft.com/hiserver/default.mspx

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: HIS 2004 56531 printer driver OEM inbox

Keywords: kbtshoot kbprb KB921497

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.