Microsoft KB Archive/312308

= &quot;Error 1704: An install for Visio 2002 is currently suspended&quot; error message when you run the Visio 2002 Setup program =

Article ID: 312308

Article Last Modified on 1/9/2006

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APPLIES TO


 * Microsoft Visio 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition

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This article was previously published under Q312308



Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you run Microsoft Visio 2002 Setup, you may receive an error message that is similar to the following:

Error 1704: An install for Visio 2002 is currently suspended. You must undo the changes made by that install to continue. Do you want to undo those changes?

As a result, you cannot set up Visio 2002.



CAUSE
This issue may occur if the following key is present in the registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress



RESOLUTION
To resolve this issue, remove the registry key, and then rerun Visio Setup. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.  Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate the following registry key:

HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

 Select the key, and then press DELETE. Click Yes to confirm the delete operation. On the Registry menu, click Exit to quit the Registry Editor.</li> Run Visio Setup.</li></ol>

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MORE INFORMATION
For additional information about troubleshooting the Setup Error 1704 when you install Microsoft Office, click the following article number to view the article in the Microsoft Knowledge Base:

228655 OFF2000: Setup error 1704 when installing Office

290159 OFFXP: Listing of Windows Installer errors (1000-1999)

Additional query words: prb Visio2002

Keywords: kberrmsg kbtshoot kbregistry kbsetup kbprb KB312308

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