Microsoft KB Archive/139699

Mac Works 4.0: Error Messages When Accessing Compact Disc

PSS ID Number: Q139699 Article last modified on 10-22-1998

4.00a 4.00b

MACINTOSH

=
=========================================================

= SYMPTOMS =

You may receive one of the following error messages while you use Works:

The ClipArt Gallery Index File has been corrupted. You will need to create a new clipart database.

-or-

That file cannot be opened by this version of QuickView. Either it has been damaged or it was intended for a different version of QuickView.

The first message may occur when you try to insert pictures from the ClipArt Gallery. The second message may occur when you attempt to access the Online Reference.

= CAUSE =

Even after a complete installation of Works 4.0, some program items remain on the compact disc. Two of these items are the Online Reference and the ClipArt Gallery. If you try to access one of these items and your disc is dirty or scratched, you may receive one of the error messages.

= RESOLUTION =

Clean the compact disc and try to access the feature again.

KBCategory: kbsetup kbusage kberrmsg kbprb KBSubcategory: macworkskb

Additional reference words: 4.00a 4.00b mac m_works damaged smudge smudged prints print failure

=
========================================================= Version : 4.00a 4.00b Platform : MACINTOSH ============================================================================= Copyright Microsoft Corporation 1998.