Microsoft KB Archive/163944

IGZ: Err Msg: Connection to the Server Has Been Terminated

PSS ID Number: Q163944 Article last modified on 04-23-1998

3.x

WINDOWS

================================================================ ==

The information in this article applies to:

 == Microsoft Internet Gaming Zone, version 4.0 == 

= SYMPTOMS =

While you are connected to the Internet Gaming Zone, you receive the following error message:

Connection to the server has been terminated.

= CAUSE =

The error message means you were able to establish a connection to the Zone logon server, but the game server terminated the connection.

The game server terminates the connection when the communication response time between your computer and the Zone server does not meet the minimum response threshold. A termination can also occur if your Member ID contains a word or word-fragment that has been added to the disallowed names filter.

The Zone tries to establish a continuous two-way connection with your computer. If lag time problems exist in the network, you may have problems connecting.

To test the connection, you can issue a TRACERT (Trace Route) command. This is a route-tracing command that follows a packet through the network and reports the time it takes between each router and switch.

To issue the TRACERT command, do the following:

  Click Start, point to Programs, and then click MS-DOS Prompt.   Type the following at the command prompt, and then press ENTER: cd

  Type the following and press ENTER: tracert zone.com   View the information reported on the screen to see where the longest delay is, or where you are being “lost.”   Write down the information (or capture the screen) and contact your Internet Service Provider (ISP). To capture your screen, press and hold the ALT key on your keyboard, then press the PRINT SCRN key. You can now paste this information into a mail message or word processor document. NOTE: If the problem occurs at Microsoft, you can email your TRACERT information to the Zone Webmaster at zmaster@microsoft.com. 

= MORE INFORMATION =

The names filter is designed to prevent offensive member names from appearing on the Zone. Sometimes the newly filtered word or fragment can affect the filter and prevent connection using existing member names.

If you think your Member ID is the cause of your terminated connection, please enter a new Member ID.

Additional reference words: 4.x IGZ Internet gaming zone connect error names connect log in firewall lag trace tracer offensive bad z4 ====================================================================== Keywords : kberrmsg kbnetwork kbusage kbfaq Version : 3.x Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1998.