Microsoft KB Archive/212934

= OL2000: (IMO) Duplicate Mail Items on IMAP Server =

Article ID: 212934

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q212934



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
Creating a rule to change the Importance property of a message coming from an IMAP server causes two copies of the message to be created on the server and two message headers are downloaded to your computer.



CAUSE
This behavior is by design.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Modifying the Importance or any other property of an IMAP-based message requires that a new message be created and uploaded to the server. The old message is marked for deletion but remains on the server until the user initiates a purge of deleted items. Both messages headers will be downloaded even though one is marked for deletion.

Additional query words: OL2K

Keywords: kbbug kbnofix KB212934

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