Microsoft KB Archive/283313

= Sigma Designs RealMagic Hollywood Plus Does Not Work After Upgrade from Windows 98 SE =

Article ID: 283313

Article Last Modified on 10/18/2001

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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This article was previously published under Q283313



SYMPTOMS
After you upgrade your computer from Microsoft Windows 98 Second Edition to Windows XP, the Sigma Designs DVD Station software that is required to run the RealMagic Hollywood Plus DVD decoder does not work. When you try to play a DVD, the following error message may appear:

The specified device is not open or is not recognized by MCI.



CAUSE
This issue can occur after an upgrade because the drivers that are currently installed are not compatible with Windows XP.



RESOLUTION
To resolve this issue, obtain an updated driver. Visit the Sigma Designs Web site at:

http://www.sigmadesigns.com/index.htm



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Sigma Designs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kberrmsg kbinterop kbhardware kbenv kbprb kb3rdparty kbpending KB283313

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