Microsoft KB Archive/841037

= NTLM authentication may stop unexpectedly in Windows 2000 =

Article ID: 841037

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
NTLM authentication may stop unexpectedly on your Microsoft Windows 2000-based computer.

When you view the System log in Event Viewer, you see may see an event that is similar to the following: Event Type: Error

Event Source: LsaSrv

Event Category: Devices

Event ID: 5000

Date:

Time:

User: N/A

Computer:

Description: The security package Negotiate generated an exception. The package is now disabled. The exception information is the data.



CAUSE
This problem may occur if an access violation occurs in the Local Security Authority Subsystem process (Lsass.exe).



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To install this hotfix, you must have Windows 2000 Service Pack 4 installed on your computer.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name ---  24-Mar-2004  02:17  5.0.2195.6876     388,368  Advapi32.dll 24-Mar-2004 02:17  5.0.2195.6866      69,904  Browser.dll 24-Mar-2004 02:17  5.0.2195.6824     134,928  Dnsapi.dll 24-Mar-2004 02:17  5.0.2195.6876      92,432  Dnsrslvr.dll 24-Mar-2004 02:17  5.0.2195.6883      47,888  Eventlog.dll 24-Mar-2004 02:17  5.0.2195.6890     143,632  Kdcsvc.dll 11-Mar-2004 02:37  5.0.2195.6903     210,192  Kerberos.dll 21-Sep-2003 00:32  5.0.2195.6824      71,888  Ksecdd.sys 11-Mar-2004 02:37  5.0.2195.6902     520,976  Lsasrv.dll 25-Feb-2004 23:59  5.0.2195.6902      33,552  Lsass.exe 21-Apr-2004 00:58  5.0.2195.6925     114,960  Msv1_0.dll 24-Mar-2004 02:17  5.0.2195.6897     312,592  Netapi32.dll 24-Mar-2004 02:17  5.0.2195.6891     371,472  Netlogon.dll 24-Mar-2004 02:17  5.0.2195.6896   1,028,880  Ntdsa.dll 24-Mar-2004 02:17  5.0.2195.6897     388,368  Samsrv.dll 24-Mar-2004 02:17  5.0.2195.6893     111,376  Scecli.dll 24-Mar-2004 02:17  5.0.2195.6903     253,200  Scesrv.dll 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6824      50,960  W32time.dll 21-Sep-2003 00:32  5.0.2195.6824      57,104  W32tm.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwin2000presp5fix KB841037

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