Microsoft KB Archive/329641

= Health Monitor Messages in Server Status: &quot;NetworkInterface : Critical Condition. WMI Status:2147749889&quot; =

Article ID: 329641

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition
 * Microsoft BackOffice Small Business Server 2000 Service Pack 1

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This article was previously published under Q329641



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
You may receive the following Health Monitor messages in the Server Status (BackOffice Home) snap-in that is located in the Small Business Server (SBS) 2000 and SBS 2000 Service Pack 1 (SP1) Administrator console:

Severity: Critical

Data Collector: NetworkInterface

Threshold: Bytes Total/sec > 500000

Alert: NetworkInterface:Critical condition.WMI status:2147749889

Severity: Critical

Data Collector: NetworkInterface

Threshold: Error Code (from WMI)

Alert: NetworkInterface:Critical condition.WMI status:2147749889

Additionally, you may receive the following error message in the Health Monitor:

Property: Error Description (from WMI)

Current: Enumeration failed. Object not found. Data Collector is misconfigured.

Property: Error Code (from WMI)

Current: 2147749889

To locate the specific Health Monitor messages, expand the object tree of Health Monitor in the SBS Administrator console, expand All Monitors Computers, expand, expand Health Monitor Sample Monitors, expand Windows 2000 Performance Monitors, expand Network, expand NetworkInterface, and then on the right side panel, click the Statistics tab. The error details are described in a variety of columns.



CAUSE
This behavior may occur if either the TCP/IP performance counters are turned off or the TCP/IP performance registry keys are missing or corrupted.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

If the performance counters are turned off, you can turn them on by using the following steps:  Start Registry Editor. Locate the Disable Performance Counters value in the following registry location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Performance

 On the Edit menu, click DWORD, type 0, and then click OK. Quit Registry Editor. Restart the server.</ol>

If the key mentioned in step 2 is missing, re-create the key. To do so: <ol> Start Registry Editor.</li> Click the TCPIP key in the following registry location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip

</li> On the Edit menu, click Add Key, type Performance for the key name, leave the Class value blank, and then click OK.</li> Locate and then click the Performance key in the following registry location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Performance

</li> On the Edit menu, click Add Value, and then add the following registry values:

Value name: Close

Data type: REG_SZ

Value data: CloseTcpIpPerformanceData

Value name: Collect

Data type: REG_SZ

Value data: CollectTcpIpPerformanceData

Value name: Library

Data type: REG_SZ

Value data: Perfctrs.dll

Value name: Open

Data type: REG_SZ

Value data: OpenTcpIpPerformanceData

Value name: WbemAdapFileSize

Data type: REG_DWORD

Radix: Hexadecimal

Value data: a310

Value name: WbemAdapFileTime

Data type: REG_BINARY

Value data: 00a013eca131c201

Value name: WbemAdapFileStatus

Data type: REG_DWORD

Radix: Hexadecimal

Value data: 0

</li> Save changes, and then quit Registry Editor.</li> Restart the server.</li></ol>

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STATUS
This behavior is by design.

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