Microsoft KB Archive/238413

= OFF2000: Windows Installer CleanUp Utility =

PSS ID Number: 238413

Article Last Modified on 10/8/2003

-

The information in this article applies to:


 * Microsoft Project 2000
 * Microsoft Excel 2000
 * Microsoft Office 2000 (Setup)
 * Microsoft Access 2000
 * Microsoft FrontPage 2000
 * Microsoft PowerPoint 2000
 * Microsoft Publisher 2000
 * Microsoft Outlook 2000
 * Microsoft Word 2000
 * Microsoft Home Publishing Express 2000
 * Microsoft Home Publishing 2000
 * Microsoft Greetings 2000
 * Microsoft Works 2000
 * Microsoft Picture It! Photo 2001
 * Microsoft Picture It! Publishing 2001
 * Microsoft Greetings 2001
 * Microsoft Works Suite 2001
 * Microsoft Works 6
 * Microsoft Money 2001
 * Microsoft Encarta Encyclopedia Standard 2001 for Windows
 * Microsoft Streets and Trips 2001
 * Microsoft SideWinder Game Voice
 * Microsoft Visio 2000 Enterprise Edition
 * Microsoft Visio 2000 Professional Edition
 * Microsoft Visio 2000 Standard Edition
 * Microsoft Visio 2000 Technical Edition

-



This article was previously published under Q238413



SUMMARY
Microsoft has created the Windows Installer CleanUp Utility, which you can use to safely remove Windows Installer-related registry settings from your computer if a problem occurs.

The utility does not:
 * Remove the Windows Installer.
 * Remove files of any Windows Installer programs, such as Office 2000.

The utility does:
 * Allow you to select one or more Windows Installer programs in the dialog box that the utility displays.
 * Remove registry items that are related to the Windows Installer for the program or programs that are selected in the dialog box that the utility displays.

If you use this utility to remove the Windows Installer-related registry settings for a program and you plan to reinstall the program, you must install the program in the same folder to which you originally installed it. This prevents duplication of files on your hard disk or disks.

Important This utility is provided "as is" to help resolve installation problems for programs that use the Windows Installer. The use of this utility may make it necessary to reinstall other programs, and caution is advised.



MORE INFORMATION
There are two versions of the Windows Installer CleanUp Utility: Msicu.exe is designed for use in Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition (Me). Msicuu.exe is designed for use in Microsoft Windows NT and Microsoft Windows 2000. Download the appropriate file for your operating system.

Important The Msicu.exe and Msicuu.exe utilities are not supported on systems where Microsoft Windows Installer 2.0 or later is installed, including Microsoft Windows XP. Follow these steps to verify your version of the Windows Installer:
 * 1) Locate Msi.dll on your computer. By default, this file is in the \Windows\System folder on Microsoft Windows 98 computers, or the \Winnt\System32 folder on Microsoft Windows NT 4.0 computers.
 * 2) Right-click Msi.dll and then click Properties.
 * 3) Click the Version tab.

If your version is earlier than 2.0, for example 1.1, the Windows Installer CleanUp Tool is supported on your system.

Windows 95, Windows 98, or Windows Me
The following file is available for download from the Microsoft Download Center:

Msicu.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Windows NT or Windows 2000
The following file is available for download from the Microsoft Download Center:

Msicuu.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Contents of the Readme.txt File
 README FOR WINDOWS INSTALLER CLEANUP UTILITY JUNE 1999

WHAT IS THE WINDOWS INSTALLER CLEANUP UTILITY? --

The Windows Installer CleanUp Utility is designed to allow you to safely remove Windows Installer settings from your computer in the event of a problem. Although the Windows Installer is designed to be very robust, it is possible for Windows Installer to become damaged if:

- Your computer's registry becomes corrupted. - You or someone else inadvertently changes a registry setting used by the Windows Installer, resulting in a problem. - The installation of a program that uses Windows Installer (for example,   Microsoft Office 2000) is interrupted. - There are multiple instances of Setup running simultaneously, or an   instance of Setup is "blocked."

WHY ARE THERE TWO VERSIONS? ---

There are two versions of the Windows Installer CleanUp Utility: Msicu.exe is designed for use in Windows 95 and Windows 98, and Msicuu.exe is designed for use in Windows NT. If you attempt to run the incorrect version of the Windows Installer CleanUp Utility for your operating system, you will receive an error message, and the Windows Installer CleanUp Utility will not proceed.

WHAT IS MSIZAP.EXE? ---

Both versions of the Windows Installer CleanUp Utility make use of the same file, Msizap.exe, to perform cleanup operations of the Windows Installer registry settings. It is not recommended that you manually run Msizap.exe, because it uses a command-line interface and does not provide the same ease of use or level of protection as the Windows Installer CleanUp Utility.

HOW DO I INSTALL THE WINDOWS INSTALLER CLEANUP UTILITY? ---

When you download the Windows Installer CleanUp Utility, simply run it. By default, the Setup program will install the Windows Installer CleanUp Utility's files to the following folder on your hard disk:

C:\Program Files\Windows Installer CleanUp

Note that you can install to another location if you so choose. All of the files used by the Windows Installer CleanUp Utility (Msicu.exe, Msicuu.exe, Msizap.exe, and this Readme file) are copied into this folder. A shortcut for the Windows Installer CleanUp Utility will be created on the Start menu, (point to Programs, and click Windows Installer CleanUp).

Note that if you attempt to install the Windows Installer CleanUp Utility from a floppy disk, you may receive the following error messages:

Internal Error 2724. UNINSTALL 1,

Installation ended prematurely because of an error.

To prevent this problem from occurring, only install the Windows Installer CleanUp Utility from your hard disk.

HOW DO I RUN THE WINDOWS INSTALLER CLEANUP UTILITY? ---

To run the Windows Installer CleanUp Utility, use either of the following methods:

- Click the shortcut for the Windows Installer CleanUp Utility on the Start menu.

-or-

- In Microsoft System Information, click Windows Installer CleanUp on the Tools menu.

When you do this, a dialog box containing the following message will appear:

Continuing further will make permanent changes to your system. You may need to reinstall some or all applications on your system that used the Windows Installer technology to be installed. If you do not want to   proceed, please press the 'Exit' button now. Choosing 'Remove' will make the permanent changes.

The dialog box lists all programs that are installed on your computer that use Windows Installer. Because the Windows Installer CleanUp Utility also uses Windows Installer, it will be listed in this dialog box.

Note that you can select multiple items in the list by holding down SHIFT or CTRL while you select the items.

There are four buttons:

Select All  Selects all programs in the list.

Clear All   Unselects all programs in the list.

Remove      Removes the Windows Installer registry settings associated with the selected program(s).

Exit        Exits the Windows Installer CleanUp Utility.

If you click Remove, the Windows Installer CleanUp Utility will prompt you with the following message:

Warning - All items selected will be removed from the Windows Installer database. In order for the items to work properly, you must individually re-install all items selected. Select OK to continue removing product, Cancel to abort.

If you click OK, the Windows Installer CleanUp Utility will remove all Windows Installer registry keys associated with the selected programs, including the entries for the programs in Control Panel under Add/Remove Programs. If you remove the settings for a program that is currently installed on your computer, the program will no longer be able to add or remove components or to repair itself. To prevent problems, it is recommended that you reinstall your programs before you use them.

WHAT IF I RECEIVE AN ERROR MESSAGE? ---

The Windows Installer CleanUp Utility is designed to inform you if there is a problem. The following table lists the error messages that may be displayed by the Windows Installer CleanUp Utility and their causes:

Error Message                           Cause

Could not remove Microsoft Office 2000  Msizap.exe could not be found, Troubleshooters (All Users) (error      or could not be launched by the    launching msizap.exe: 2)                 Windows Installer CleanUp Utility

You must have Administrator rights to   In order to run Msicuu.exe, you run this utility. must be logged on with administrative rights.

This is the Windows 98/95 version of    If you are running Windows NT, the Installer Clean Up Utility and      you should run Msicuu.exe. will not run on Windows NT.

This is the Windows NT version of the   If you are running Windows 95 Installer Clean Up Utility and will     or Windows 98, you should run not run on Windows 98/95. Msicu.exe.

DOES THE WINDOWS INSTALLER CLEANUP UTILITY CREATE A LOG FILE? -

When you run the Windows Installer CleanUp Utility, it creates a log file named Msicu.log in your Windows\Temp folder. You can use this log file to determine what programs the Windows Installer CleanUp Utility has removed from your system, and support engineers can use the log file to determine if the Windows Installer CleanUp Utility has successfully uninstalled a program. Please note that the log file is cumulative; each time you use the Windows Installer CleanUp Utility, it appends new information to the log file.

HOW DO I UNINSTALL THE WINDOWS INSTALLER CLEANUP UTILITY? -

When you install the Windows Installer CleanUp Utility, it creates an entry for the Windows Installer CleanUp Utility in Control Panel under Add/Remove Programs. To remove the Windows Installer CleanUp Utility, select the item in the list of installed programs and click Add/Remove.

Additional query words: cleaner tool

Keywords: kbfile kbinfo kbpubtypekc kbmsccsearch KB238413

Technology: _IKkbZNotKeyword4 kbAccess2000 kbAccess2000Search kbAccessSearch kbEncartaEncycSearch kbEncartaSearch kbExcel2000 kbExcel2000Search kbExcelSearch kbExcelWinSearch kbExpediaSearch kbExpediaStreets2001 kbFrontPage2000Search kbFrontPageSearch kbGreetings2000 kbGreetings2001 kbGreetingsSearch kbHomeMMsearch kbHomeProdSearch kbHomePubSearch kbMoney2001 kbMoneySearch kbMSHardwareSearch kbOffice2000Search kbOffice2000SetupSearch kbOfficeSearch kbOutlook2000Search kbOutlookSearch kbPictureItPhoto2001 kbPictureItSearch kbPowerPt2000 kbPowerPt2000Search kbPowerPtSearch kbProject2000 kbProject2000Search kbProjectSearch kbPublisher2000 kbPublisher2000Search kbPublisherSearch kbSideWinderGameVoice kbSidewinderSearch kbVisio2000Search kbVisioSearch kbWord2000 kbWord2000Search kbWordSearch kbWorks2000 kbWorks600 kbWorksSearch kbZNotKeyword2 kbZNotKeyword3 kbZNotKeyword5 kbZNotKeyword6

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.