Microsoft KB Archive/283643

= Hewlett-Packard OfficeJet Scanner Makes PhotoShop Stop Responding When Scan Job Is Cancelled =

PSS ID Number: 283643

Article Last Modified on 10/21/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional

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This article was previously published under Q283643





SYMPTOMS
When you are scanning with Adobe Photoshop 5.5 and a Hewlett-Packard OfficeJet scanner, if the scan job is cancelled, Photoshop stops responding.

Photoshop is the program that comes with Hewlett-Packard scanners. The Scanner and Camera Wizard does not function when you are using manufacturer-supplied IHV drivers. The Scanner and Camera Wizard functions only when you are using a device that uses WIA drivers from the Microsoft Windows installation CD.

This problem only occurs with Photoshop. It does not occur with other TWAIN programs such as Corel Draw 9.



CAUSE
There is an incompatibility between the Hewlett-Packard driver and PhotoShop.



RESOLUTION
Obtain updated drivers from Hewlett-Packard. The latest drivers can be found by searching on Hewlett-Packard Web site at:

http://www.hp.com/cposupport/software.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kbHardware kbprb KB283643

Technology: kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch

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