Microsoft KB Archive/189688

= OL97: ErrMsg: The Item Could Not Be Deleted =

Article ID: 189688

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q189688



SYMPTOMS
When attempting to delete a mail message on your Microsoft Exchange Server store, you may get the following error message:

The item could not be deleted. It was either moved or already deleted, or access was denied



CAUSE
Someone who is viewing the same message folder from another computer for Example, via folder sharing or delegate access, has deleted the message and the Microsoft Exchange Server has not yet updated Outlook.



RESOLUTION
Give the Microsoft Exchange Server time to update Outlook.



MORE INFORMATION
The amount of time required for the update is dependent upon factors that include, but are not limited to:
 * network traffic
 * network protocol binding order on your computer
 * the load on the Microsoft Exchange Server
 * Public folder replication within the Microsoft Exchange Server system
 * movement of mailboxes from one mail server to another
 * Offline address book generation

Certain operations on the Microsoft Exchange Server will have higher priority than others based on process scheduling and server demand.

Keywords: KB189688

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