Microsoft KB Archive/925464

= The SMTP service does not come online on the node that is running Exchange Server 2003 after a failover in a cluster environment =

Article ID: 925464

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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SYMPTOMS
After a failover in a cluster environment, the SMTP service does not come online on the node that is running Microsoft Exchange Server 2003.

When you use Event Viewer to view the Application log on the computer that is running Exchange Server 2003, you see an event that resembles the following:

Event ID : 1005

Record Nr. : 1867

Category : None

Source : MSExchangeCluster

Type : Error

Generated :

Machine :

Message : SMTP Virtual Server Instance 1 (EVS1): The IsAlive check for this resource failed. For more information, click http://www.microsoft.com/contentredirect.asp. Data: 45 27 00 00



CAUSE
This issue may occur if the following conditions are true:
 * McAfee Virus Scan version 8.0.0.251 from McAfee Inc. is installed on both nodes in the cluster.
 * The McAfee Access Protection settings are managed from a configuration server.

In this scenario, the passive node may have lost contact with the configuration server if the passive node has been offline for some time. If the passive node has lost contact with the configuration server, McAfee Virus Scan on the passive node reverts to the default settings.

By default, McAfee Access Protection blocks TCP port 25 to prevent mass mailer worms. The SMTP service cannot run if TCP port 25 is blocked.



RESOLUTION
To resolve this problem, turn off the Prevent Mass Mailing Worms from Sending Mail feature in McAfee Virus Scan. Do this on both nodes that are running Exchange Server 2003 in the cluster environment. For more information about how to turn off the Prevent Mass Mailing Worms from Sending Mail feature in McAfee Virus Scan, view the documentation that is provided with McAfee Virus Scan, or contact McAfee.

For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
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Keywords: kbexchcluster kbprb kbtshoot KB925464

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