Microsoft KB Archive/930411

= Error message in the Zune software when you update the Zune device firmware: &quot;It is not possible to change sync settings at this time. Try again later&quot; =

Article ID: 930411

Article Last Modified on 6/18/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune software

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SYMPTOMS
When you update the Zune device firmware, you receive the following error message in the Zune software:

It is not possible to change sync settings at this time. Try again later.

When you click Close in the error message window, you receive the following message: Unable to find updates. Please try again later.



THINGS TO TRY
Try one or more of the following methods, and then try to update the firmware again by using the Zune software:  Update to the current version of the Zune software. To do this, click Options, point to Help, and then click Check for Updates. Follow the steps on the screen to update your software. Restart the Zune software. To do this, follow these steps:  Click the Close button in the upper-right corner of the Zune software window to exit the program. Restart the Zune software.  Reset the Zune device, and then reconnect the device. To do this, follow these steps:  Disconnect the Zune Sync cable from the Zune device.</li> Set the Hold switch to the unlocked position, and then press and hold the Back button as you press the top of the Control Pad. The Zune device restarts.</li> After the Zune device restarts, connect one end of the Zune Sync cable to the Zune device, and then connect the other end of the Zune Sync cable directly to a high-power USB port on the computer.

Note Typically, high-power USB ports are located on the back of a computer.

Important Do not disconnect the Zune device until the Zune software has finalized the firmware update and sync settings.</li></ol> </li> Connect the Zune device to another Windows-based computer that has the Zune software installed and that has a connection to the Internet. Select to connect the Zune device as a guest, and then manually start the firmware update. To start the firmware update, click Options, point to Sync, point to  , and then click Check for Zune Device Updates.</li> Rename the Firmware Updates folder. To do this, follow these steps:  Verify that the Show hidden files and folders option is turned on. To do this, follow these steps.

For Windows Vista:  Start Windows Explorer. To do this, click Start, type userinit.exe in the Start Search box, and then press ENTER.</li> Click Organize, and then click Folder and Search Options.</li> Click the View tab.</li> In Advanced Settings, click Show hidden files and folders under Hidden files and folders, and then click OK.</li></ol>

For Windows XP:  Start Windows Explorer. To do this, click Start, click Run, type userinit.exe, and then click OK.</li> Click Tools, and then click Folder Options.</li> Click the View tab.</li> Click Advanced Settings.</li> <li>Under Hidden files and folders, click Show hidden files and folders, and then click OK.</li></ol> </li> <li>Locate and then open one of the following folders, depending on your operating system:

For Windows XP, open:

C:\Documents and Settings\ \Local Settings\Application Data\Microsoft\Zune

For Windows Vista, open:

C:\Users\ \AppData\Local\Microsoft\Zune

</li> <li>Select the Firmware Updates folder.

Note If your computer is not connected to the Internet, there will not be a Firmware Updates folder listed.

</li> <li>On the File menu, click Rename.</li> <li>Type Firmware Updates.old, and then press ENTER.</li></ol> </li> <li>Make sure that your computer is connected to the Internet and that the firewall on the computer or on the network is not blocking the update. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935421 You receive the “Firmware is up to date” message in the Zune software when you try to update the firmware on your Zune device

</li> <li>Log in to Windows by using another user account. Or create a new user account and log in by using that account. To create a new user account, follow these steps:

For Windows XP: <ol style="list-style-type: lower-alpha;"> <li>Click Start, and then click Control Panel.</li> <li>Click User Accounts.</li> <li>In the Pick a task list, click Create a new account.</li> <li>Type the name that you want to use for the account, and then click Next.</li> <li>Select Limited, and then click Create Account.</li></ol>

For Windows Vista: <ol style="list-style-type: lower-alpha;"> <li>Click Start, and then click Control Panel.</li> <li>Click User Accounts.</li> <li>Click Add or remove user accounts.</li> <li>Click Create a new account.</li> <li>Type the name that you want to use for the account, and then click Next.</li> <li>Select Standard user, and then click Create Account.</li></ol>

For Windows XP and Windows Vista: <ol style="list-style-type: lower-alpha;"> <li>If the computer is on a domain, add a new local user. To do this, on the Advanced tab in the User Accounts windows, click the Advanced button.</li> <li>Under Local Users and Groups, click Users, and then click New User on the Action menu.</li></ol> </li> <li>If your sync cable is plugged in to a port on an external USB hub, try plugging the sync cable directly into a USB port on the computer instead.</li> <li>If your sync cable is plugged directly into a USB port on the computer, try plugging the sync cable into a different USB port on the computer. For example, if you are currently using a USB port on the front of the computer, try using a USB port on the back of the computer instead. Some computers are known to have USB signal integrity problems that are related to ports on the front of the computer.</li> <li>Verify that you are using the original sync cable that came together with your Zune device.</li></ol>

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB930411

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