Microsoft KB Archive/267239

= OL98: The Load Form Stops Responding When You Make Changes to a Custom Form in the Organizational Folder =

Article ID: 267239

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q267239



SYMPTOMS
If you make a design change to a custom form in the Organization Forms Library and you reload the custom form, you receive the Load form Failure dialog box. This occurs if the you click the Load Form dialog box multiple times.



CAUSE
This problem occurs when you open the custom form and the form is cached. After you make a design change to the custom form, you must reload the form. Because the custom form is retrieved over the network and the Load Form dialog box remains open, you can click the Load Form dialog box multiple times, which causes this problem.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information about this problem, click the article number below to view the article in the Microsoft Knowledge Base:

232314 Troubleshooting the Outlook Forms Cache

Keywords: kbhotfixserver kbqfe kbbug kbfix kbprb KB267239

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