Microsoft KB Archive/815231

= Some User's Programs Do Not Work Correctly After You Delete That User's Profile =

Article ID: 815231

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
If you delete a user profile on a Windows 2000-based computer, some programs on that user's computer may not work correctly the next time the user logs on. This problem occurs if the programs were installed by using Microsoft Windows Installer while the Only for me per-user installation mode option was selected. Additionally, the user may not be able to correctly repair the programs.



CAUSE
This problem occurs because when you delete a user profile in Windows 2000, the Windows Installer information for the user profile is not deleted from the registry.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  14-Feb-2003  10:49  5.0.2195.6621      42,256  Basesrv.dll 14-Feb-2003 10:49  5.0.2195.6660     222,992  Gdi32.dll 14-Feb-2003 10:49  5.0.2195.6656     710,928  Kernel32.dll 28-Feb-2003 09:36  5.0.2195.6669     333,072  Msgina.dll 31-Jan-2003 10:51  5.0.2195.6661      90,232  Rdpwd.sys 28-Feb-2003 09:36  5.0.2195.6666     379,664  User32.dll 28-Feb-2003 09:36  5.0.2195.6671     385,296  Userenv.dll 24-Feb-2003 11:02  5.0.2195.6669   1,620,176  Win32k.sys 06-Feb-2003 07:04  5.0.2195.6663     181,008  Winlogon.exe 14-Feb-2003 10:49  5.0.2195.6655     243,472  Winsrv.dll 28-Feb-2003 09:37  5.0.2195.6661      90,200  Rdpwd.sys 28-Feb-2003 09:36  5.0.2195.6656     710,928  Kernel32.dll 28-Feb-2003 09:36  5.0.2195.6669   1,620,176  Win32k.sys 14-Feb-2003 10:49  5.0.2195.6655     243,472  Winsrv.dll Note Because of file dependencies, this update requires Windows 2000 Service Pack 3 (SP3).



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For more information about Windows Installer technology, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn2.microsoft.com/en-us/library/aa370566.aspx

Keywords: kbhotfixserver kbqfe kbsysadmin kbqfe kbwin2000presp4fix kbfix kbbug KB815231

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