Microsoft KB Archive/838414

= &quot;Event ID: 12002&quot; event messages appear repeatedly in the application log on Exchange Server 2003 =

Article ID: 838414

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
On your computer that is running Microsoft Exchange Server 2003, many event messages that are similar to the following are logged in the application log in Event Viewer: Event Type: Error

Event Source: MSExchangeIS

Event Category: Content Engine

Event ID: 12002

Date:

Time:

User: N/A Computer:

Description: Error 8000FFFF-80000000 occurred while processing message <> from ' '.



CAUSE
Event 12002 is a generic IMAIL error. This error event may appear if a user tries to access an e-mail message that has become corrupted. Exchange Server logs this error during typical operation, even if the diagnostic logging level is set to None on the Exchange server. Therefore, the application log on your Exchange server may contain many of these events.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN;CNTACTMS]

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix. However, during the hotfix installation, the following services are automatically stopped, and then restarted:
 * MSExchangeIS
 * W3SVC
 * SMTPSVC
 * RESvc
 * HTTPFilter
 * iisadmin

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name 12-Mar-2004 21:21  6.5.6980.76    373,248  Exsmtp.dll 12-Mar-2004 00:15  6.5.6980.76     49,152  Mdbevent.dll 12-Mar-2004 00:54  6.5.6980.76  3,190,272  Mdbmsg.dll 12-Mar-2004 00:18  6.5.6980.76     24,064  Mdbrole.dll 12-Mar-2004 21:16  6.5.6980.76     13,312  Mdbtask.dll 12-Mar-2004 21:15  6.5.6980.76  5,045,760  Store.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
After you apply this hotfix, Exchange Server logs event 12002 only if you set diagnostic logging to the Medium level or higher.

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about the naming schema for Exchange Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages

Additional query words: XADM

Keywords: kbenv kbeventlog kbexchange2003presp1fix kbqfe kbfix kbbug kbhotfixserver KB838414

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