Microsoft KB Archive/939004

= After you install Adobe Encore DVD 2.0 on a Windows Vista-based computer, the Adobe Encore DVD 2.0 Library folder content is not available =

Article ID: 939004

Article Last Modified on 9/11/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
You successfully install the Adobe Encore DVD 2.0 program files on a Windows Vista-based computer. However, the contents of the Library folder for Adobe Encore DVD 2.0 are not available. Additionally, the Library folder that contains the content files does not exist in the following folder:



Note The :\  placeholders represent the location that you specify when you install Adobe Encore DVD 2.0. By default, the Library folder is in the following folder:

%SystemDrive%\Program Files\Adobe\Adobe Encore DVD 2.0

An event that resembles the following is logged in the Application log: Event Type:

Event Source: MsiInstaller

Event Category:

Event ID: 10005

Date: Date

Time:

User:

Computer:

Description: Product: Adobe Encore DVD FC -- Installer is designed to run on Windows XP SP2 or higher

If you enable Windows Installer logging on the computer, an event that resembles the following is logged in the Windows Installer log file: Windows Installer installed the product.

Product Name: Adobe Encore DVD FC.

Product Version: 2.0.

Product Language: 1033.

Installation success or error status: 1603.



CAUSE
This issue occurs because Windows Vista does not recognize the installer for the Adobe Encore DVD 2.0 Library folder as a valid installer.

The installer for the Adobe Encore DVD 2.0 Library folder differs from the installer for the Adobe Encore DVD 2.0 program files. The installer for the Adobe Encore DVD 2.0 Library folder has its own unique product code and unique .msi file. Therefore, even though you successfully install the Adobe Encore DVD 2.0 program files, the Library folder may not be available.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

