Microsoft KB Archive/836871

= The Plug and Play hardware-detection operation stops responding after you plug an ATAPI device into your Windows Server 2003-based computer =

Article ID: 836871

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you plug an ATAPI device, such as a CD-ROM drive, into your Microsoft Windows Server 2003-based computer, the device may not be detected as expected. Additionally, the Plug and Play hardware-detection operation stops responding (hangs) in this scenario.



CAUSE
This problem occurs because the Atapi.sys component in Windows Server 2003 may not respond to a Plug and Play request on some fault-tolerant computer systems. In certain instances, the IdaPortScanBus function may not correctly process a request to the Plug and Play device queue. Therefore, Windows Server 2003 may no longer process Plug and Play device requests.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

32-bit versions of Windows Server 2003
  Date         Time   Version            Size    File name 30-Mar-2004 18:13  5.2.3790.146       91,136  Atapi.sys

Windows Server 2003 64-Bit Edition
  Date         Time   Version            Size    File name 30-Mar-2004 18:13  5.2.3790.146      288,256  Atapi.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: freeze crash

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB836871

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