Microsoft KB Archive/330045

= XADM: Information Store May Stop Responding Under Low Memory Conditions =

Article ID: 330045

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q330045





SYMPTOMS
Under low memory conditions, the Microsoft Exchange Information Store may unexpectedly stop responding, and an access violation error message may appear on the console of the Exchange Server computer. If the correct Microsoft Windows NT and Exchange symbols are installed, the Dr. Watson log (drwtsn32.log) or the user dump file that is generated by Dr. Watson yields a call stack that is similar to the following call stack:

ntdll!RtlEnterCriticalSection+0xb

GAPI32!LANG::UlSetLang+0x14

store!OUTSTM::ScProcessLine+0x121

store!OUTPOP::ScFlushOutput+0x185

store!OUTSTM::ScSetTicks+0x27

store!RTFHTML::ScStartPar+0x42f

store!RTFHTML::ScNInterpret+0x6c

store!RTFHTML::ScInterpret+0xc

store!OUTPOP::Read+0x128

store!CINETemtr::hrPreviewBpt+0x35

store!CINETemtr::HrOpenBodyStream+0x6de

store!CINETemtr::hrOpenBptStream+0x25f

store!CmcvtrBptText::hrEmit+0x52

store!CINETemtr::hrEmit+0xb6

store!CConvertStream::Read+0xc8



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version       Size       File name ---  17-Oct-2002  19:22  5.5.2656.87   2,627,344  Store.exe Note Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbqfe kbbug kbexchange550presp5fix kbfix KB330045

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