Microsoft KB Archive/236589

= PowerPoint 2000 stops responding when it is started =

Article ID: 236589

Article Last Modified on 9/10/2004

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APPLIES TO


 * Microsoft PowerPoint 2000 Standard Edition

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This article was previously published under Q236589



SYMPTOMS
When you click the shortcut on the Windows Start menu (or any shortcut to the PowerPoint executable file: Powerpnt.exe) to start Microsoft PowerPoint 2000, PowerPoint may stop responding (hang).

The PowerPoint application will appear to start; however, no buttons, options, or dialog boxes are displayed. You receive no response with the keyboard or mouse.

You must use Task Manager (CTRL+ALT+Delete) to manually quit PowerPoint.



CAUSE
This problem is caused when there are entries in the Recent File List that contain a combination of special characters that PowerPoint is unable to display properly in the Startup dialog box. PowerPoint stops responding while updating the Startup dialog box with the file names from the Recent File List.

This behavior occurs in file and path names that contain the ampersand symbol (&) at certain points within a long file name.



RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install the Microsoft Office 2000 SR-1/SR-1a Update

To temporarily work around this problem, use either of the following methods.

Method 1: Disable the Startup Dialog Box
To disable the Startup dialog box, follow these steps:
 * 1) On the Windows Start menu, point to Find, then click Files or Folders. (In Windows 2000 or Windows Millennium, click Start, point to Search, and then click Files or Folders.)
 * 2) In the Named box, type *.ppt (make sure that you select the C:\ drive in the Look in box), then click Find Now or Search Now.
 * 3) Double-click any PowerPoint file that is found. This should start PowerPoint without generating an error message.

NOTE: If no PowerPoint files are found, search for *.pot, or *.pps.
 * 1) On the Tools menu, click Options.
 * 2) On the View tab, click to clear the Startup Dialog check box.

If you choose this method, you will no longer see the Startup dialog box when you start PowerPoint. If you want to retain this behavior, you can leave the Startup dialog box disabled indefinitely. There is nothing you can do in the Startup dialog box that you can not do in any of the other dialog boxes.

However, if you want to keep the Startup dialog box, you can enable it after you have saved at least ten consecutive presentations that do not have the ampersand (&) symbol in their names.

If you have already created presentation files that use the ampersand symbol, you may want to change the names of those files to remove the ampersand symbol.

Method 2: Remove the Recent File List From the Registry
If you want to resolve the issue without disabling the Startup dialog box, the Recent File List must be removed from the Registry. To permanently resolve this issue, the files listed in the Recent File List should also be renamed or moved into a different folder.

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To start PowerPoint, follow these steps:
 * 1) On the Windows Start menu, click Run. In the Open box, type regedit, then click OK.
 * 2) Locate the following key in the registry by clicking the plus signs next to the appropriate keys.


 * 1) Click the Recent File List so that Recent File List is selected and the folder for Recent File List is open.
 * 2) On the Registry menu, click Export Registry File.
 * 3) Name the Registry file MRU, and save it to your Windows Desktop.
 * 4) Press Delete to delete the Recent File List registry key.
 * 5) Click Yes to confirm the deletion.

PowerPoint should now open normally. To avoid this problem in the future, do not use special characters in your file names.



STATUS
Microsoft has confirmed that this is a problem in Microsoft PowerPoint 2000. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: ppt2k ppt9 upgrade install lock partial crash dead broken 9.0 9.00 freezing hanging glitch frozen hung kill ending end click locked unable cannot cant can't broke lost ctrl alt del control screen mooniter open start launch opening launching starting beginning greayed out gray select start startup

Keywords: kbtshoot kbperformance kbgpf kbui kbprb kbpending kbstartprogram kbstoprespond KB236589

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