Microsoft KB Archive/235855

= WD97: Invalid Page Fault in Module Mso97.dll When You Cut Text =

Article ID: 235855

Article Last Modified on 8/14/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q235855



SYMPTOMS
When you select text in a saved document and then click Cut from either the Standard toolbar or the Edit menu, you receive the following error message:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in MSO97.DLL at address.

NOTE: The actual memory address may vary.



CAUSE
A Y2K fix from RUMBA software may have been applied to your system.



RESOLUTION
To resolve this problem, download and apply a later patch for Wall Data's RUMBA software. The Wall Data software patches are cumulative; therefore, any fix, starting with SYS60003, resolves the problem.

Wall Data's latest patch can be found at the following Web address:

http://www.rumba.com/

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
For information about how to contact Wall Data, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbprb KB235855

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