Microsoft KB Archive/943784

= Error message: &quot;OneCare circle monitoring has failed&quot; =

Article ID: 943784

Article Last Modified on 10/27/2007

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APPLIES TO


 * Windows Live OneCare

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SYMPTOMS
In Windows Live OneCare, you may receive the following error message:

OneCare circle monitoring has failed



RESOLUTION
To resolve this issue, follow these steps. After each numbered step, check to see whether the issue is resolved.  Verify that each computer in your OneCare circle can connect to the Internet. To do this, visit a Web site from each computer:  If you cannot connect to the Internet, view the support topic &quot;Can't connect to the Internet&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_TROU_problems_going_online.htm

 If you can connect to the Internet, go to step 2.  Stop and then restart the WINS service. To do this, follow these steps:  Use the procedure for your operating system:  In Windows XP, click Start, click Run, type cmd, and then press ENTER.</li> In Windows Vista, click Start, type command prompt in the Start Search box, and then press ENTER. Right-click Command Prompt under Programs, and then click Run as administrator.</li></ul> </li> Type the following commands. Press ENTER after each command:   net stop winss </li>  net start winss </li>  exit </li></ul> </li></ol> </li> If you still receive the error message, uninstall OneCare, and then reinstall it. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Use the procedure for your operating system:  In Windows XP, click Start, click Run, type appwiz.cpl, and then press ENTER.</li> In Windows Vista, click Start, type appwiz.cpl in the Start Search box, and then press ENTER.</li></ul> </li> In the list of installed programs, uninstall Windows Live OneCare.</li> Restart your computer.</li> After you restart your computer, open the C:\Program Files folder, right-click the Microsoft Windows OneCare Live folder, and then click Delete.</li> Reinstall OneCare. For more information, view the support topic &quot;Install, reinstall, or uninstall Windows Live OneCare&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_Installations.htm

</li></ol> </li></ol>

Notes  <li>If the User Account Control dialog box appears and prompts you for permission to continue while you are performing an action in Windows Vista, click Continue.</li> <li>If you cannot uninstall OneCare or if you receive an error when you try to uninstall it, view the support topic &quot;Can't uninstall Windows Live OneCare&quot;:

http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_TROU_CantUninstallOneCare.htm

</li></ul>

Keywords: kbtshoot kbprb KB943784

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