Microsoft KB Archive/896179

= The Lsass.exe process stops responding or uses 100 percent of the CPU resources on a Microsoft Windows 2000-based computer =

Article ID: 896179

Article Last Modified on 3/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
You may experience one of the following symptoms on a Microsoft Windows 2000-based computer:
 * The Lsass.exe process stops responding. Windows 2000 automatically restarts.
 * The Lsass.exe process uses 100 percent of the CPU resources.

Also, the following event message is logged in the System log of the Event Viewer: Event Type: Error Event Source: LsaSrv Event Category: Devices Event ID: 5000 Date: Time: User: N/A Computer: Description: The security package Negotiate generated an exception. The package is now disabled. The exception information is the data.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer to reinitialize the Lsass.exe process after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version           Size     File name ---  24-Mar-2004  02:17  5.0.2195.6876     388,368  Advapi32.dll 24-Mar-2004 02:17  5.0.2195.6866      69,904  Browser.dll 24-Mar-2004 02:17  5.0.2195.6824     134,928  Dnsapi.dll 24-Mar-2004 02:17  5.0.2195.6876      92,432  Dnsrslvr.dll 24-Mar-2004 02:17  5.0.2195.6883      47,888  Eventlog.dll 24-Mar-2004 02:17  5.0.2195.6890     143,632  Kdcsvc.dll 18-Mar-2005 06:03  5.0.2195.7036     206,608  Kerberos.dll 21-Sep-2003 00:32  5.0.2195.6824      71,888  Ksecdd.sys 15-Oct-2004 18:16  5.0.2195.6987     513,296  Lsasrv.dll 25-Feb-2004 23:59  5.0.2195.6902      33,552  Lsass.exe 11-Mar-2004 02:37  5.0.2195.6897     123,152  Msv1_0.dll 10-Jun-2004 16:58  5.0.2195.6949     309,008  Netapi32.dll 24-Mar-2004 02:17  5.0.2195.6891     371,472  Netlogon.dll 24-Mar-2004 02:17  5.0.2195.6896   1,028,880  Ntdsa.dll 24-Mar-2004 02:17  5.0.2195.6897     388,368  Samsrv.dll 24-Mar-2004 02:17  5.0.2195.6893     111,376  Scecli.dll 24-Mar-2004 02:17  5.0.2195.6903     253,200  Scesrv.dll 07-Feb-2005 05:35  5.0.2195.7026   6,301,696  Sp3res.dll 24-Mar-2004 02:17  5.0.2195.6824      50,960  W32time.dll



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: reboot Dev Error Code defect crash

Keywords: kbhotfixserver kbqfe kbbug kbfix kbwin2000presp5fix kbpubtypekc KB896179

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