Microsoft KB Archive/241631

= Cluster Node with Heavy Disk Stress Does Not Shut Down Properly =

PSS ID Number: 241631

Article Last Modified on 5/16/2002

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The information in this article applies to:


 * Microsoft Cluster Server
 * Microsoft Windows NT Server 4.0

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This article was previously published under Q241631



SYMPTOMS
When you attempt to restart a node of a computer running Microsoft Windows NT 4.0 Cluster Server that is subjected to a large amount of disk activity, the computer running Windows NT 4.0 may not shut down properly. As a result, Cluster Server may stop responding (hang).



CAUSE
This behavior can occur because the Network Driver Interface Specification (NDIS) drivers are being shut down before the Cluster service. This behavior can cause cluster network requests to stop responding.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date        Time    Version        Size    File name     Platform -  01/31/2001  01:37p  4.0.1381.7090  50,320  clusnet.sys  x86 01/31/2001 01:33p  4.0.1381.7090  88,432  clusnet.sys  Alpha NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.



MORE INFORMATION
This behavior can occur on both multi-processor and single-processor computers and it is not dependent on the computer's available resources (such as, disk space or memory).

Additional query words: MSCS CLUSDISK.SYS clusnet sys

Keywords: kbbug KB241631

Technology: kbAudDeveloper kbClustServSearch kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch

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