Microsoft KB Archive/891019

= Images may appear as blank boxes when you view a Web archive (.mht) file in Windows XP with Service Pack 2 =

Article ID: 891019

Article Last Modified on 8/29/2007

-

APPLIES TO

 Microsoft Windows XP Service Pack 2, when used with:  Microsoft Windows XP Professional

 Microsoft Windows XP Home Edition 

-







For a Microsoft Windows XP Service Pack 1 version of this article, see 895394.



SYMPTOMS
In Microsoft Windows XP with Service Pack 2 (SP2), images may appear as blank boxes when you view a Web archive (.mht) file.

<div class="cause_section">

CAUSE
This problem occurs because the CreateMHTMLBody method does not correctly format spaces in a URL. The problem occurs when a URL in the .mht file contains the %20 character. Blank spaces in this URL are replaced with the %20 blank space code.

The CreateMHTMLBody method is included in the Microsoft Collaboration Data Objects for Windows (CDOSYS) library.

<div class="resolution_section">

RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Microsoft Windows XP Service Pack 2 installed.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version        Size  File name -  28-Feb-2005  02:34  6.2.3.0   2,068,480  Cdosys.dll 24-Feb-2005 20:24  6.1.22.4    371,936  Updspapi.dll

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

<div class="moreinformation_section">

MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB891019

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.