Microsoft KB Archive/291151

= Error message &quot;c1041723&quot; when you try to run the Mailbox Cleanup Agent in Exchange 2000 =

Article ID: 291151

Article Last Modified on 10/25/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition
 * Microsoft Exchange Server 2003 Standard Edition

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This article was previously published under Q291151



SYMPTOMS
When you try to run the Mailbox Cleanup Agent, you may receive the following error message:

You do not have the permissions required to complete the operation on the Information Store. ID no: c1041723

You also see the following event ID in the application log:

Event Type: Warning

Event Source: MSExchangeIS

Event Category: (6)

Event ID: 9548

Description: Disabled user/O=Organization/OU=Site

/CN=RECIPIENTS/CN=Mailbox does not have a master account SID.

Please use Active Directory MMC to set an active account as this

user's master account



CAUSE
The disabled account listed in the 9548 event does not have an account set with the associated external account. Disabled accounts must have an account with this right.



RESOLUTION
For each of the users listed in the 9548 Event IDs, follow these steps:
 * 1) Open Active Directory Users and Computers.
 * 2) On the View menu, click Advanced Features.
 * 3) View the properties of a user who is listed in the 9548 event.
 * 4) Click the Exchange Advanced tab, and then click Mailbox Rights.
 * 5) In the Allow column, make sure that the Full mailbox access and Associated external account check box is selected for the Self account.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

903158 A hotfix is available to modify the way that Exchange Server 2003 handles a disabled Active Directory user account that is associated with an Exchange Server 2003 mailbox

Additional query words: XADM

Keywords: kbprb KB291151

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