Microsoft KB Archive/297686

= XADM: Mailbox Manager Cleans Messages According to PR_LAST_MODIFICATION_TIME in Service Pack 4 =

Article ID: 297686

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q297686



SYMPTOMS
In Exchange Server 5.5 Service Pack 3 (SP3), Mailbox Manager deleted mail based on the delivery date and time of the mail in a mailbox. In Exchange Server 5.5 Service Pack 4 (SP4), mail is deleted based on the last modified date and time. Therefore, mail that has been moved around is not being deleted even though the delivery date and time is past the age limit.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Mailbox Manager

NOTE: Because of file dependencies, this hotfix requires Microsoft Exchange Server version 5.5 Service Pack 4.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB297686

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