Microsoft KB Archive/270999

= Encarta 2001: Web Links Do Not Respond =

Article ID: 270999

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Encyclopedia 2001 Standard Edition
 * Microsoft Encarta Reference Suite 2001

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This article was previously published under Q270999



SYMPTOMS
When you use the Microsoft Encarta 2001 products that are listed at the beginning of this article on a Microsoft Windows 2000-based computer, nothing may happen when you click on a Web link in the program.

You are not prompted to log on to the Internet if you are not already connected to the Internet. In addition, you may receive the following error message in Microsoft Internet Explorer:

Page Cannot Be Displayed



CAUSE
This issue can occur if the following conditions are true:
 * You are not logged on to the computer as an Administrator.
 * You are not already connected to the Internet.



RESOLUTION
To resolve this issue, connect to the Internet before you click on a Web link in the Encarta program or log onto the computer as Administrator and rights and connect to the Internet when you are prompted to do so.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: multi multi-media media mm ers2001 ee2001 links dead blank empty

Keywords: kbbug kbenv kberrmsg kbpending KB270999

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