Microsoft KB Archive/917216

= You may receive an error message when you add a file to a Groove Virtual Office synchronized folder from the Windows Explorer in Microsoft Windows 2000 =

Article ID: 917216

Article Last Modified on 5/24/2006

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APPLIES TO


 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Virtual Office 3.1 File Sharing Edition
 * Groove Virtual Office 3.1 Professional Edition
 * Groove Virtual Office 3.1 Project Edition
 * Groove Virtual Office 3.1 Trial Edition

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SYMPTOMS
Consider the following scenario. You add certain types of files from Microsoft Windows Explorer to a Groove Virtual Office synchronized folder. Windows Explorer is running in Microsoft Windows 2000. In this scenario, you may receive the following error message:

Error 0x20 - The file is in use by another process



CAUSE
This problem occurs because Windows Explorer keeps the file open so that you can use one of the embedded viewers to preview the file. Because the file is open in Windows Explorer, the Groove Virtual Office synchronizer cannot transmit the file.



RESOLUTION
To resolve this problem, click another file or folder in Windows Explorer to remove the focus from the file that you want to add. Groove Virtual Office will examine the unsynchronized file periodically. As soon as another file gains the focus in Windows Explorer, Groove Virtual Office can open the file. Then, Groove Virtual Office will transmit the file to the other members of the Groove File Sharing Workspace.

Additional query words: TCN-01534

Keywords: kbtshoot kbprb kbexpertiseinter KB917216

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