Microsoft KB Archive/932876

= Description of the Duet for Microsoft Office and SAP hotfix package: February 22, 2007 =

Article ID: 932876

Article Last Modified on 11/15/2007

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APPLIES TO


 * Duet for Microsoft Office and SAP

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SUMMARY
This article describes the Duet for Microsoft Office and SAP issues that are fixed in the Duet for Microsoft Office and SAP hotfix package that is dated February 22, 2007.

This article describes the following items about the hotfix package:


 * The issues that the hotfix package fixes.
 * The prerequisites for installing the hotfix package.
 * Whether you must restart the computer after you install the hotfix package.
 * Whether the hotfix package is replaced by any other hotfix package.
 * Whether you must make any registry changes.
 * The files that the hotfix package contains.



List of issues fixed
This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:  An InvalidComObjectException error may occur when you use a Duet for Microsoft Office and SAP client computer. This error may occur because of a known &quot;reference counting&quot; issue in which the boundItem object is released prematurely when Marshal.ReleaseCOMObject is called. Additionally, you may receive the following error message:

COM object that has been separated from its underlying RCW cannot be used.

The hotfix fixes this &quot;reference counting&quot; issue. When you run Microsoft Office Outlook on a Duet for Microsoft Office and SAP client computer and you create new items or you open existing items, performance may be slower than usual. The hotfix fixes this performance issue. The default cache size on a Duet for Microsoft Office and SAP client computer is 10 megabytes (MB).

This hotfix increases the default maximum cache size to 100 MB for the client computer after the new Microsoft.Duet.Framework.GroupPolicies.adm file is deployed. The new Microsoft.Duet.Framework.GroupPolicies.adm file is included in this hotfix.

For more information about how to deploy the new Microsoft.Duet.Framework.GroupPolicies.adm file, see the &quot;Post-installation information&quot; section. When a Duet for Microsoft Office and SAP client computer initiates a Web service call, an icon that represents a spinning globe is displayed to indicate that the system is processing the call. After this hotfix is installed, no error icon or error message is displayed if a back-end error occurs and the user should not be concerned about it. However, the error message is automatically logged in the Application event log.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
You must have the Duet for Microsoft Office and SAP hotfix package that is dated December 3, 2006 to apply this hotfix package.

For more information about the Duet for Microsoft Office and SAP hotfix package that is dated December 3, 2006, click the following article number to view the article in the Microsoft Knowledge Base:

928954 Description of the Duet for Microsoft Office and SAP hotfix package: December 3, 2006

Restart information
You do not have to restart your computer after you apply this hotfix. However, you must log off the client computer and then log on as the Duet user.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

Post-installation information
To use the new default maximum cache size of 100 MB, do one of the following actions:
 * If you are a domain administrator, run the Group Policy Management Console tool (Gpmc.msc) to deploy the policy file to the whole domain.
 * If you are a local administrator, run the Group Policy Object Editor tool (Gpedit.msc) to update the policy file on the local client computer. To do this, follow these steps:
 * Click Start, click Run, type gpedit.msc, and then click OK.
 * Expand one of the following:
 * Computer Configuration
 * User Configuration
 * Right-click Administrative Templates, and then click Add/Remove Templates.
 * In the Add/Remove Templates dialog box, click the existing Microsoft.Duet.Framework.GroupPolicies.adm file, and then click Remove.
 * Click Add.
 * Locate and then select the new Microsoft.Duet.Framework.GroupPolicies.adm file that is included in this hotfix package. Then, click Open.
 * Click Close to close the Add/Remove Templates dialog box.

File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Microsoft Windows Installer .msp file information

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Additional notes  For more information about how to install this hotfix, see the Duet Value Pack Hotfix Readme (KB 932876).htm file that is included in the hotfix package. For more information about the terminology that Microsoft uses to correct software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbperformance kberrmsg kbpubtypekc kbhotfixrollup kbfix kbbug kbexpertiseinter kbqfe kbhotfixserver KB932876

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