Microsoft KB Archive/938906

= Error message when you run the NetProj.exe utility on a Windows Vista-based computer to connect to a network projector: &quot;The network projector is unable to display your desktop at the current screen resolution.&quot; =

Article ID: 938906

Article Last Modified on 9/10/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Premium
 * Windows Vista Ultimate

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SYMPTOMS
On a Windows Vista-based computer, when you run the NetProj.exe utility to connect to a network projector, you receive the following error message:

The network projector is unable to display your desktop at the current screen resolution. Please lower the screen resolution and try to connect again.

The computer cannot successfully connect to the network projector.



CAUSE
This problem occurs if the computer's screen resolution is higher than the screen resolution that the network projector supports.



RESOLUTION
A hotfix is available to resolve this problem. After you apply this hotfix, the NetProj.exe file automatically changes the computer's current screen resolution to a screen resolution that the network projector supports before the computer is connected to the network projector.

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

Registry information
You do not have to make any changes to the registry to use this hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit version


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

