Microsoft KB Archive/290033

= OL2002: Cannot Insert an Exchange Shortcut File into a Mail Message by Using Insert Menu =

Article ID: 290033

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q290033



SYMPTOMS
When you attempt to insert a Microsoft Exchange shortcut file (.xnk) into a mail message by using the Insert menu in Outlook 2002, nothing happens, and the following error message may appear:

Cannot resolve this link. This file may not be a shortcut.

However, if you either drag or copy and paste the file into the message, you can successfully add the file.



WORKAROUND
To work around this behavior, either copy and paste the file, or drag the file into the mail message.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbnofix KB290033

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