Microsoft KB Archive/189069

= Black Screen or Game Hangs When Guard Dog Software Is Installed =

Article ID: 189069

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft DreamWorks Interactive Dilbert's Desktop Games
 * Microsoft DreamWorks Interactive Chaos Island: The Lost World
 * Microsoft DreamWorks Interactive The Neverhood
 * Microsoft Age of Empires
 * Microsoft Age of Empires II: The Age of Kings
 * Microsoft CART Precision Racing
 * Microsoft Close Combat: A Bridge Too Far
 * Microsoft Flight Simulator 2000 Standard Edition
 * Microsoft Flight Simulator 98 Standard Edition
 * Microsoft Golf 1999 Edition
 * Microsoft Golf 1998 Edition
 * Microsoft Monster Truck Madness 2
 * Microsoft Motocross Madness
 * Microsoft Pinball Arcade

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This article was previously published under Q189069



SYMPTOMS
When you attempt to start any of the games listed at the top of this article, the screen may turn black and the computer may stop responding (hang). In addition, if you press CTRL+ALT+DELETE to quit the program, the Close Program dialog box does not open and you must restart your computer.

When you start Age of Empires II: Age of Kings, you may see the following message:

empires2 executed an invalid instruction in module empires2.icd



CAUSE
The behavior can occur if you run CyberMedia's Guard Dog software.



RESOLUTION
To resolve this issue, quit Guard Dog before you attempt to start the game. To quit Guard Dog:
 * 1) Press CTRL+ALT+DELETE to open the Close Program dialog box.
 * 2) In the list of running programs, click Guard Dog, and then click End Task.
 * 3) When you are prompted to quit Guard Dog, click Yes.

NOTE: Guard Dog starts again the next time you restart the computer.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 aoe ror ccii cc2 fs98 crash freeze lock msgame kbfaq blank speed performance

Keywords: kbconfig kb3rdparty kbfaq kbprb KB189069

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