Microsoft KB Archive/898051

= Windows Explorer may exit unexpectedly when you use it to view TIFF files in the Details view in Windows Server 2003 =

Article ID: 898051

Article Last Modified on 10/11/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

-



SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, Windows Explorer may exit unexpectedly when you use it to view TIFF files in the Details view. When this problem occurs, you receive an error message that resembles the following:

Explorer.exe access violation (0x0000005) at address

In addition, the following events are logged in the Application log:

Event ID: 1000
Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Date:

Time:

User: N/A

Computer:

Description:

Faulting application explorer.exe, version 6.0.3790.0, faulting module kernel32.dll, version 5.2.3790.0, fault address.

Event ID: 1002
Event Type: Information

Event Source: Winlogon

Event Category: None

Event ID: 1002

Date:

Time:

User: N/A

Computer:

Description:

The shell stopped unexpectedly and Explorer.exe was restarted.



CAUSE
This problem occurs if Windows Explorer cannot retrieve correct image properties from the TIFF files.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Prerequisites
No prerequisites are required.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, Itanium-based versions


WORKAROUND
To work around this problem, use either of the following methods.

Method 1: View TIFF files in another view
Do not view TIFF files in the Details view. Instead, use the Thumbnails view, the Tiles view, the Icons view or the List view.

Method 2: View the TIFF files on another computer
 Share the folder that hosts the TIFF files on the network. Use the Universal Naming Convention (UNC) path of the folder to open it on a computer that is running Microsoft Windows 2000 or Microsoft Windows XP.

A UNC path resembles the following:

\\ \

represents the name of the computer. represents the name of the shared folder. View the TIFF files in the Details view.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.



MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB898051

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.