Microsoft KB Archive/940925

= A Windows Server 2003-based domain controller restarts unexpectedly after you install hotfix 918442 or Windows Server 2003 Service Pack 2 =

Article ID: 940925

Article Last Modified on 11/5/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Standard x64 Edition
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, Datacenter x64 Edition
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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SYMPTOMS
When you restart a Windows Server 2003-based domain controller, the Lsass.exe process may stop unexpectedly during startup. In this situation, the system restarts repeatedly. Additionally, you receive the following error message every time that the system restarts:

You encounter the following error message while the issue is occurring:

The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM.

Time before shutdown: 00:00:30

The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code -1073741819. The system will now shut down and restart.

When this problem occurs, you have to restore the system or rebuild the system to make the domain controller work again. This problem occurs when the following conditions are true:  Windows Server 2003 Service Pack 2 or hotfix 918442 is installed on the domain controller. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

918442 Kerberos authentication is unsuccessful in the Local System security context when the computer account password has recently changed on a computer that is running Windows Server 2003

 Computer password changing is disabled on the domain controller.



CAUSE
This problem occurs because the Active Directory directory service incorrectly manages computer password attributes when computer password changing is disabled.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x64-based versions


WORKAROUND
To work around this problem, enable computer password change. Then, make sure that the computer password has changed at least one time.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: lsass crash on reboot

Keywords: kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB940925

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