Microsoft KB Archive/925535

= An account is not updated, or you receive a time-out error message when you update a customer in Microsoft Dynamics GP if the customer is integrated with an account in Microsoft Dynamics CRM 3.0 =

Article ID: 925535

Article Last Modified on 2/2/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft Dynamics CRM Connector for Microsoft Dynamics GP, when used with:
 * Microsoft Dynamics CRM 3.0

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry



SYMPTOMS
When you update a customer in Microsoft Dynamics GP, you experience one of the following problems:
 * The account is not updated.
 * You receive a time-out error message.

This problem occurs if the following conditions are true:
 * The Microsoft Dynamics CRM Connector for Microsoft Dynamics GP is installed.
 * The customer is integrated with an account in Microsoft Dynamics CRM 3.0.
 * The account is linked to many child records. The account may be linked to any of the following types of record:
 * Activities
 * Sales Orders
 * Quotes
 * Opportunities
 * Cases
 * Contacts
 * These child records also contain child records.



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software.

After you install this hotfix, set the value of the PREUPDATEOPTIMIZER registry entry. To do this, follow these steps:  On the Microsoft CRM server, start Registry Editor. Then, locate and then click the following registry subkey:

 Right-click MSCRMIntegration, point to New, and then click DWORD. Type PREUPDATEOPTIMIZER, and then press ENTER. Double-click PREUPDATEOPTIMIZER. In the Edit DWORD Value dialog box, type 1 in the Value data field, and then click OK.

Prerequisites
You must have the Microsoft Dynamics CRM 3.0 server software installed to apply this hotfix.

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925535$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB925535

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