Microsoft KB Archive/836927

= Option to accept the End User License Agreement (EULA) is unavailable for Windows Update =

PSS ID Number: 836927

Article Last Modified on 4/1/2004

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The information in this article applies to:

 Microsoft Windows Update, when used with:  Microsoft Windows XP Home Edition

 Microsoft Windows XP Professional

 Microsoft Windows 2000 Advanced Server

 Microsoft Windows 2000 Professional</li></ul>

 Microsoft Windows 2000 Server</li></ul> </li></ul>

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<div class="notice_section">

<div class="symptoms_section">

SYMPTOMS
When you try to install an update on the Microsoft Windows Update Web page, the option to accept the End User License Agreement (EULA) may appear dimmed, and Setup is unable to continue with the installation. You may receive the following error message:

Line: 2

Char: 1

Error: Object doesn't support this property or method

Code: 0

URL: http://V4.windowsupdate.microsoft.com/msdownload/update/v3/static/eula/en/eula.htm

<div class="cause_section">

CAUSE
This issue may occur if an older version of the dialog.js file exists in your proxy cache.

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RESOLUTION
To resolve this issue, follow these steps:
 * 1) Start Internet Explorer
 * 2) On the Tools menu, click Internet Options.
 * 3) Click the Connection tab.
 * 4) Click LAN Settings, and then click to clear the Automatically detect settings check box.
 * 5) Click to clear the Use automatic configuration script check box, click OK two times, and then quit Internet Explorer.
 * 6) Restart Internet Explorer, and then install the update on the Microsoft Windows Update Web page.

Keywords: kberrmsg kbprb KB836927

Technology: kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch kbWinUpdate kbWinUpdateSearch kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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