Microsoft KB Archive/329457

= Computer Seems to Hang When You Log On =

Article ID: 329457

Article Last Modified on 5/15/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional

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This article was previously published under Q329457



SYMPTOMS
When you log on to a computer that uses a complex array of group policies, your computer may seem to stop responding (hang) at the &quot;Applying your personal settings&quot; screen after you supply your user name, password, and domain information.



CAUSE
This problem is caused by a critical section leak.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size       File name     Platform  SP   -- 14-Nov-2002 20:18  5.1.2600.106     658,944  Userenv.dll   x86       none 19-Nov-2002 01:40  5.1.2600.1143    662,528  Userenv.dll   x86       1 14-Nov-2002 20:19  5.1.2600.106   1,691,648  Userenv.dll   IA64      none 12-Nov-2002 23:17  5.1.2600.106     658,944  Wuserenv.dll  IA64      none 19-Nov-2002 01:40  5.1.2600.1143  1,698,816  Userenv.dll   IA64      1 13-Nov-2002 00:09  5.1.2600.1143    662,528  Wuserenv.dll  IA64      1



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB329457

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