Microsoft KB Archive/911459

= You may be prompted unexpectedly to log back on to Microsoft CRM, when you are working in Microsoft CRM =

Article ID: 911459

Article Last Modified on 9/7/2006

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APPLIES TO


 * Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

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SYMPTOMS
When you are working in Microsoft Dynamics CRM, you may be prompted unexpectedly to log back on to Microsoft Dynamics CRM. Additionally, the logon box on the Login Web page may not appear correctly so that you cannot log back on easily.



CAUSE
This problem occurs because the value in the AbsoluteTimeoutMinutes registry key is reached while you are working in Microsoft CRM. AbsoluteTimeoutMinutes is a registry key on the Microsoft CRM server. If the AbsoluteTimeoutMinutes key is set to a low number, you may be prompted with a logon box. To keep working in Microsoft CRM, you must log back on.



WORKAROUND
To work around this problem, use one of the following methods:
 * Press F5 to redraw the Login Web page, and then log back on.
 * Exit Microsoft CRM, restart Microsoft CRM, and then log back on.

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