Microsoft KB Archive/928457

= You experience problems when you try to create or to use your Zune account =

Article ID: 928457

Article Last Modified on 9/20/2007

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APPLIES TO


 * Zune software
 * Zune Live

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SYMPTOMS
You experience one or more of the following symptoms with your Zune account:
 * You cannot create a new Zune account.
 * You cannot purchase a Zune Pass subscription from the Zune Marketplace.
 * You cannot purchase Microsoft Zune Points from the Zune Marketplace.



CAUSE
You experience this issue if one or more of the following conditions are true:
 * The mailing address that you used to create a Zune account is outside the United States.
 * The credit card billing address that you used to set up a Zune Pass subscription is outside the United States.
 * The credit card billing address that you used to purchase Microsoft Zune Points is outside the United States.

Currently, the United States is the only market in which Zune products are available.



THINGS TO TRY

 * 1) If you reside outside the United States, you must wait until we release Zune products in your local market before you can use your local mailing or billing address to create a Zune account, to purchase a Zune subscription, or to purchase Zune Points.

Keywords: kbzunesoftware kbzunelive kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928457

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