Microsoft KB Archive/262432

= Microsoft Mail Service may cause a startup delay in Outlook 2000, in Outlook 98 or in Outlook 97 when Outlook has been installed by using the Corporate or Workgroup option =

Article ID: 262432

Article Last Modified on 6/22/2007

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q262432



NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see &quot;Corporate or Workgroup&quot;.



SYMPTOMS
When you configure Microsoft Outlook with the Microsoft Mail information service in your user profile, and the path of the Work Group Post Office (WGPO) is statically mapped for the client, Outlook may appear to stop responding when you start Outlook and the Local Area Network (LAN) is unavailable. After this delay, you are prompted by one of the following messages:

If the Microsoft Mail service is configured to automatically detect the connection state:

The Microsoft Mail service has been configured to automatically detect the connection type, but a connection type could not be detected at this time. To use Microsoft Mail, click a connection type, and then click OK.
 * Local Area Network - connect to the Mail server using the LAN
 * Remote - connect to the Mail server using Dial-Up Networking
 * Offline - do not connect to the Mail server

If the Microsoft Mail service is configured to connect by using the LAN:

The Microsoft Mail connection type is set up to connect to your post office on a Local Area Network (LAN), but the server cannot be found. If your connection type is LAN, click OK. When your post office becomes available, mail will be delivered. If your connection type is not LAN, click the correct connection type and then click OK.


 * Local Area Network - connect to the Mail server using the LAN
 * Remote - connect to the Mail server using Dial-Up Networking
 * Offline - do not connect to the Mail server

However, you can start Outlook when the computer is connected to the LAN.



CAUSE
This problem occurs when the Outlook client meets the following criteria:
 * The client is configured to connect to a WGPO by using either the LAN or by automatically detecting the connection state.
 * The Microsoft Mail information service is configured to automatically enter the mailbox account logon password.
 * The computer is not connected to the LAN where the WGPO is stored.
 * The computer has a mapped network drive to the WGPO.

When these criteria are met, Outlook tries to locate the Microsoft Mail Mailbox immediately when you start Outlook. The static mapping to the mailbox can be recognized within the computer. The static mapping cannot be started when your computer is not connected to the LAN. Therefore, Outlook may stop responding when the connection is expired.



RESOLUTION
If you do not want Outlook to automatically enter the logon password:
 * 1) Start Outlook.
 * 2) On the Tools menu, click Services.
 * 3) In the Services dialog box, click Microsoft Mail service, and then click Properties.
 * 4) In the Microsoft Mail window, click to clear the When logging on, automatically enter password check box on the Logon tab, and then click OK.
 * 5) Restart Outlook.

Note When you make this change, the Microsoft Mail information service displays a logon prompt when you start Outlook. You must type your password and then click either OK when the LAN connection is available, or click OFFLINE to start Outlook offline and to ignore the mapping to the Microsoft Mail WGPO Mailbox.

Additional query words: OL2K OL98 OL97

Keywords: kbtshoot kbexpertisebeginner kbprb KB262432

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