Microsoft KB Archive/259886

= Network Connection Wizard Options Unavailable After Upgrading from Windows 95/98 to Windows 2000 Professional =

Article ID: 259886

Article Last Modified on 11/4/2003

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q259886



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you attempt to create a new dial-up connection from a Windows 2000 Professional-based computer that you upgraded from Microsoft Windows 95 or Windows 98 with Small Business Server (SBS) modem sharing installed, only the following network connection options are available:
 * Dial-up to the Internet
 * Accept Incoming Connections

All other options are unavailable.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, use the following steps:  Make a backup copy of the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony

 Delete the following value:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\NextID

 Quit and then restart the Make a Connection Wizard. All of the network connection options should now be available.

NOTE: The Accept Incoming calls option is dependent on the user's privileges. Perform these steps for all the users that logged on to the workstation.

To prevent this behavior from happening to new users, modify the default user profile:  Use Regedt32.exe to load the Ntuser.dat hive from the C:\Documents and Settings\Default User folder.</li> Delete the following value:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\NextID

</li> Unload the hive.</li></ol>

New users that log on to the workstation should not experience the behavior.

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MORE INFORMATION
Before you upgrade SBS clients to Microsoft Windows 2000, refer to white paper at the following Microsoft Web site:

http://www.microsoft.com/SBSERVER/techinfo/deployment/45/ClientInstallWP.asp

Additional query words: smallbiz greyed out disable disabled sbs

Keywords: kbnetwork kbsetup kbprb KB259886

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