Microsoft KB Archive/169361

= OLEXP: E-Mail Address Not Resolved in Outlook Express =

Article ID: 169361

Article Last Modified on 10/28/2003

-

APPLIES TO


 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 4.0

-



This article was previously published under Q169361



SYMPTOMS
When you compose a new message in Microsoft Outlook Express version 4.0 and attempt to resolve an e-mail address, the address may not be resolved to the name you assigned to it in the Windows Address Book.



CAUSE
This behavior occurs when the e-mail address you are resolving is not the name's default e-mail address in the Windows Address Book.



RESOLUTION
To work around this behavior, use the appropriate method:


 * Create a separate address book entry for the additional e-mail address.
 * Set the e-mail address to be the default e-mail address for that entry. To do this, perform the following steps:
 * On the Tools menu, click Address Book.
 * Click the address book entry you want to change, and then click Properties on the File menu.
 * On the Personal tab, click the e-mail address, and then click Set As Default.
 * Click OK, and then close the Windows Address Book by clicking Close on the File menu.



STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
You can list multiple e-mail addresses in a single address book entry in Outlook Express. However, only the default entry is resolved to the name.

Additional query words: 4.00

Keywords: KB169361

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.