Microsoft KB Archive/240020

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TPU: Blank List When Configuring Team Folder Applications

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ID: Q240020

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The information in this article applies to:


 * Microsoft Team Productivity Update for BackOffice Server 4.5

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SYMPTOMS
When you attempt to add a Team Folder application (such as Document Discussions, Team Calendar, Team Documents, Team Contacts, or Team Tasks) to a Team Workspace, the Member Exchange Accounts list may be blank.

CAUSE
This behavior can occur if the user that you are trying to add to the Team Workspace does not have a mailbox (locally or replicated) on the Microsoft Exchange server to which the Team Folder application is attempting to install.

RESOLUTION
To resolve this issue, create a mailbox for each user who needs to use the Team Folder applications within the Team Workspace.

To create a mailbox for a user:


 * 1) Start the Exchange Server Administrator tool.
 * 2) Click the Recipients container.
 * 3) On the File menu, click New Mailbox.
 * 4) On the General tab, fill in the detail information.
 * 5) Click Primary Windows NT Account.
 * 6) Verify that the Select an existing Windows NT account option is selected, and then click OK.
 * 7) Click the user who will be using the Exchange Server mailbox, and then click OK.
 * 8) Repeat these steps for each user who does not have a mailbox created and needs to use the Team Folder applications.

Additional query words:

Keywords : kbenv kbtool

Version : :

Platform : winnt

Issue type : kbprb

Technology :