Microsoft KB Archive/292571

= Office Shortcut Bar is not displayed after you install Office 2000 or Office XP =

Article ID: 292571

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office 2000 Standard Edition
 * Microsoft Office XP Standard Edition

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This article was previously published under Q292571



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
After you install Microsoft Office and select Run from My Computer in the Microsoft Office Shortcut Bar dialog box during installation, the Office Shortcut Bar is not displayed as expected.

When you attempt to start the Office Shortcut Bar, you receive the following message:

Office Shortcut Bar must have at least one toolbar to run. Do you want to add a toolbar now?

Do you want to create a new toolbar or place it in your existing folder?

If you click No, the program quits.



CAUSE
This behavior occurs when you have a damaged or invalid Microsoft Windows registry entry for the Office Shortcut Bar.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, delete the Office Shortcut Bar folder listings from the Windows registry and delete Msoffice.exe from the computer. To do this, follow these steps:  Quit all Office programs. Click Start and then click Run. In the Open box, type regedit and then click OK. Click to expand the following subkey in the registry:For Microsoft Office XP:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Shortcut Bar

For Microsoft Office 2000:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Shortcut Bar

 On the Edit menu, click Rename. In the name box, type old shortcut bar, and then press ENTER.</li> Quit the Registry Editor.</li> Search for and delete all copies of Msoffice.exe from the computer. To do this, follow these steps.In Microsoft Windows XP:

<ol style="list-style-type: lower-alpha;"> Click Start and then click Search.</li> In the All or part of the file name box, type msoffice.exe .</li> In the Look in list, click My Computer, and then click Search.</li> In the Search Results pane, right-click Msoffice.exe. On the shortcut menu, click Delete, and then click Yes in the Confirm File Delete message.</li> Repeat step d for every listing of Msoffice.exe that appears.</li></ol>

In Microsoft Windows 2000 or Microsoft Windows Millennium Edition (Me):

<ol style="list-style-type: lower-alpha;"> Click Start, point to Search, and then click For Files or Folders.</li> In the Search for files or folders named box, type msoffice.exe .</li> In the Look in list, click My Computer, and then click Search Now.</li> In the Search Results pane, right-click Msoffice.exe. On the shortcut menu, click Delete, and then click Yes in the Confirm File Delete message.</li> Repeat step d for every listing of Msoffice.exe that appears.</li></ol>

In Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows NT 4.0:

<ol style="list-style-type: lower-alpha;"> Click Start, point to Find, and then click Files or Folders.</li> In the Named box, type msoffice.exe .</li> In the Look in list, click My Computer, and then click Find Now.</li> <li>In the search results list, right-click Msoffice.exe. On the shortcut menu, click Delete, and then click Yes in the confirmation message.</li> <li>Repeat step d for every listing of Msoffice.exe that appears.</li></ol> </li> <li>Click Start, point to Programs, point to Startup, and then right-click Microsoft Office.</li> <li>On the shortcut menu, click Delete.</li> <li>In the Confirm Delete message, click Yes.</li> <li>Reinstall Microsoft Office, and then restart the computer.</li> <li>Click Start, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Shortcut Bar.</li></ol>

Microsoft Office installs and configures the Office Shortcut Bar.

Additional query words: OFF2000 OFFXP

Keywords: kbregistry kbsetup kbtshoot kbprb KB292571

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