Microsoft KB Archive/942694

= A Windows XP Service Pack 2-based destination computer may stop responding after you log on to it by using an RDP session and a third-party smart card =

Article ID: 942694

Article Last Modified on 10/14/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
Consider the following scenario:
 * You create a Remote Desktop Protocol (RDP) session to connect to a Windows XP Service Pack 2 (SP2)-based computer.
 * The Windows XP SP2-based computer has a third-party smart card driver installed.
 * You log on to the Windows XP SP2-based computer by using the third-party smart card ID.
 * You remove the third-party smart card after logon authentication is successful.

In this scenario, a memory leak may occur on the destination computer. If you continue to use the destination computer, the computer may eventually stop responding.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP SP2 installed on the computer.

322389 How to obtain the latest Windows XP service pack

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP SP2, x86 Edition


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbexpertisebeginner kbhotfixserver kbqfe KB942694

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