Microsoft KB Archive/190284

= OLEXP: Outlook Express Does Not Hang Up After Checking For Mail =

Article ID: 190284

Article Last Modified on 11/4/2003

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APPLIES TO


 * Microsoft Outlook Express 4.0
 * Microsoft Outlook Express 4.0

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This article was previously published under Q190284



SYMPTOMS
When the option "Hang up when finished sending, receiving, or downloading" is selected Microsoft Outlook Express may not automatically hang up.

Outlook Express may not automatically dial when the "Automatically dial when checking for new messages" option is selected.



CAUSE
This behavior can occur if the "Connect Using My Phone Line" option is not selected.



RESOLUTION
To have Outlook Express automatically dial when checking for new messages and then disconnect after receiving new mail, sending mail, or completing a download, set the connection type to "Connect using my phone line."

To select "Connect using my phone line," follow these steps:


 * 1) On the Tools menu, click Accounts.
 * 2) On the Mail tab, click to select the mail account that to use with the " Connect using my phone line" option.
 * 3) Click Properties, click the Connection tab and then click Connect using my phone line."
 * 4) In "Use the following Dial-Up Networking Connection", click to select the connection that you want to use.
 * 5) Click OK, and then click Close.

NOTE: If an option other than "Connect using my phone line" is selected, when you view the Dial Up tab all options are unavailable even if the option appears to be selected.



MORE INFORMATION
To configure the "Hang up when finished sending, receiving, or downloading" option, follow these steps:


 * 1) On the Tools menu, click Options.
 * 2) On the Dial Up tab, click to select "Hang up when finished sending, receiving, or downloading."

For additional information about configuring connections, please see the following article in the Microsoft Knowledge Base:

181826 OE: Configuring Outlook Express to Prompt for Connection

Additional query words: olexpress receiving disconnect connect

Keywords: kbhowto kbprb KB190284

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