Microsoft KB Archive/279998

= No Response When You Click the Retrieve Now Command for Exchange Connector for POP3 Mailboxes =

Article ID: 279998

Article Last Modified on 1/18/2006

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition

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This article was previously published under Q279998



SYMPTOMS
When you are using the Exchange System Manager, and you right-click Microsoft Exchange Connector for POP3 Mailboxes, click Properties, and then click Retrieve Now to manually retrieve mail, the connector may not respond to the command. For example, router triggers and dial-up connections are not initialized, and no warnings or Event Viewer messages are logged.



CAUSE
This issue can occur if you click the Retrieve Now button while the Exchange Connector for POP3 Mailboxes is already in the process of retrieving mail from a POP3 server. Subsequent commands to download mail are ignored until the Exchange Connector for POP3 Mailboxes completes its current download cycle.



WORKAROUND
To work around this issue, right-click Microsoft Exchange Connector for POP3 Mailboxes, click Properties, click the Diagnostics Logging tab, and then set all logging levels to Maximum to monitor the progress of the connector. After the following event ID message is logged, the Exchange Connector for POP3 Mailboxes accepts new requests to retrieve mail:

Event ID: 4009

Source: POP3 Connector

Description: Flushing transaction complete.



STATUS
This behavior is by design.

Microsoft has confirmed that this is a problem in Microsoft Connector for POP3 Mailboxes.

Additional query words: smallbiz SBS

Keywords: kbbug kbnofix KB279998

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