Microsoft KB Archive/218038

= SBS 4.5 Installation May Appear Unresponsive During Modem Detection Phase of RAS Installation =

Article ID: 218038

Article Last Modified on 5/7/2000

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.5

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This article was previously published under Q218038





SYMPTOMS
During Remote Access Service (RAS) Setup, the installation may seem to stop responding (hang).



CAUSE
Setup may not actually be hung. Instead of being in the foreground, the modem detection screen may be in the background, waiting for user input.

This behavior occurs if no network adapter is installed or if the installed network adapter is not detected.



RESOLUTION
To resolve this problem, press ALT+TAB or click the top or bottom edge of the modem detection screen to bring it to the foreground.



STATUS
Microsoft has confirmed that this is a problem in Small Business Server 4.5.

Additional query words: smallbiz

Keywords: kbbug kbnofix kbenv kbsetup KB218038

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