Microsoft KB Archive/229810

= SMS: Error: "_com_error Exception in MMC Admin UI!" =

Article ID: 229810

Article Last Modified on 10/25/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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This article was previously published under Q229810



SYMPTOMS
You may get one of the following errors while using the Systems Management Server Administrator console:

_com_error exception in MMC Admin UI!

Description: Factory Enumeration Failure

HRESULT: 0xEEEE0001

File : E:\opal\mmcadminui\Support\SMS_NMGR\NMGR_NodeData.cpp

Line: 221

Description: Error enumerating (select * from SMS_Site where ReportingSiteCode = "DMX")

HRESULT : 0x80041001

File: E:\opal\mmcadminui\Support\SMS_NWBM\NWBM_CWbemAsyncNodeFactory.cpp

Line: 346

-or-

Description: CWbemAsyncNodeFactory::Enumerate Failed

Query : select Name, Icon, PackageID, SourceSite, Manufacturer, Version, Language from SMS_Package where ActionInProgress!=3

HRESULT : 0x80010108-The object invoked has disconnected from its clients.

File: E:\opal\mmcadminui\Support\SMS_NWBM\NWBM_CWbemAsyncNodeFactory.cpp

Line: 107

Entry Point : Child node factory error

Additionally, the dialog box also defines the build as SMS 2.0 Beta (1239).

NOTE: You may receive a different "_com_error execption" error from the ones that are specifically listed in this article.



CAUSE
Although these error messages appear to be problems with the Administrator console or Microsoft Management Console (MMC), investigation has only shown these messages to appear where there are genuine connectivity or site system problems.



WORKAROUND
Below are two examples that you can use as clues in troubleshooting these errors and preventing the error messages:
 * The Line 346 error may occur if an Administrator console is connected to a remote SQL Server database and the SQLExecutive and MSSQLServer services are stopped. An attempt to refresh at certain levels will cause this error.
 * The Line 107 error may occur if the Administrator console is connected to a remote SQL Server database and the SQL Server hard disk partition fails.



STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

Additional query words: prodsms

Keywords: kbbug KB229810

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