Microsoft KB Archive/830914

= You receive an &quot;RPC is not configured properly&quot; error message when you are using an Exchange Server e-mail account and you start Outlook 2007 or Outlook 2003 =

Article ID: 830914

Article Last Modified on 1/19/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003

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SYMPTOMS
When you try to start Microsoft Office Outlook 2007 or Microsoft Office Outlook 2003, and you have your e-mail account setup for a Microsoft Exchange Server, you may receive the following error message:

A system component, RPC, required by Outlook to connect to the e-mail server is not configured properly. For more information, contact your system administrator.

For more information, see Help and Support Center at

http://www.microsoft.com/technet/support/ee/ee_advanced.aspx



CAUSE
This behavior may occur when any of the following registry values are missing in the Microsoft Windows Registry.



RESOLUTION
To resolve this problem, follow these steps:  Quit all Microsoft Windows programs. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Expand the Registry to the following key:

 If any of the Registry values that are listed in the &quot;Cause&quot; section of this article are missing from the ClientProtocols key, follow these steps:  Right-click ClientProtocols, point to New, and then click String Value. Type the Value Name of the entry that is missing, and then press ENTER.</li> Right-click the Value Name that you typed in step b, and then click Modify.</li> Type the appropriate Value Data for the Value Name that you typed in step b, and then click OK.</li></ol> </li> Repeat step 5 for each missing value in the ClientProtocols key.</li></ol>

Note Microsoft Outlook cannot connect to a Microsoft Exchange server if the registry entries that were previously mentioned are missing in the Windows Registry.

Additional query words: OL2007 OL2003

Keywords: kbstartprogram kbemail kbpending kberrmsg kbprb KB830914

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