Microsoft KB Archive/183708

= OL98: (IMO) Fax Messages Sent Using Wrong Account =

Article ID: 183708

Article Last Modified on 11/21/2000

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APPLIES TO


 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q183708



NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



SYMPTOMS
When you send a fax message to one of your Contacts using Symantec WinFax Starter Edition (WSE) in Microsoft Outlook 98, it is not transmitted as a fax, but instead is sent as an e-mail message.



CAUSE
The Contact to whom you are sending the fax has both an e-mail address and a fax number, and WSE is not your default messaging account.



RESOLUTION
Use one of the following methods to send your message:


 * In your open fax message, on the File menu, point to Send Using and click "Symantec WinFax Starter Edition."
 * In your open fax message, click Options on the standard toolbar, click to select Symantec WinFax Starter Edition in the Send Message Using list, click Close, and then click Send on the standard toolbar.
 * In your open fax message, on the View menu, click Options, select "Symantec WinFax Starter Edition" in the Send Message Using list, click Close, and then click Send on the standard toolbar.



MORE INFORMATION
You can have multiple accounts in Outlook, but only one can be the default messaging account at any one time. To make an account the default, follow these steps:
 * 1) On the Tools menu, click Accounts.
 * 2) In the Internet Accounts Manager, click the Mail tab.
 * 3) Click the desired account name, click Set As Default, and click Close.

Additional query words: 98

Keywords: kbprb KB183708

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