Microsoft KB Archive/839962

= An incomplete list of associated running programs is displayed when you remove a program in Windows Server 2003 =

Article ID: 839962

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition
 * Microsoft Windows Server 2003, 64-Bit Datacenter Edition

-





SYMPTOMS
When you try to remove a program from your Microsoft Windows Server 2003-based computer while associated program components are still running, you may receive a message in a dialog box that displays an incomplete list of running programs, as in the following example:

The Setup Wizard has determined that the following programs are running. Please close them before continuing the installation of.

When more than one associated program component is running, only one of the associated programs is listed in the dialog box. The one associated program that is listed may appear multiple times.



CAUSE
This problem occurs because the function call to retrieve the title of the window that is related to the running program is not reinitialized correctly. Therefore, no call is made to obtain the window title for the next running process.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions
  Date         Time   Version            Size    File name 08-Apr-2004 00:34  2.0.3790.159    2,156,544  Msi.dll

Windows Server 2003 64-Bit Edition
  Date         Time   Version            Size    File name   Platform ---  08-Apr-2004  00:28  2.0.3790.159    4,524,032  Msi.dll     IA-64 08-Apr-2004 00:34  2.0.3790.159    2,156,544  Wmsi.dll    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: GetWindowTitles GetWindowText

Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB839962

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.