Microsoft KB Archive/933639

= Antigen 9.0 cannot retrieve scan jobs, and e-mail messages begin to queue up in an active/passive cluster environment =

Article ID: 933639

Article Last Modified on 5/25/2007

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APPLIES TO


 * Microsoft Antigen for Exchange
 * Microsoft Antigen for SMTP Gateways

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SYMPTOMS
When you try to use Microsoft Antigen 9.0 in an active/passive cluster environment, Antigen cannot retrieve scan jobs. Additionally, e-mail messages begin to queue up.

When you view the ProgramLog.txt log file, you see error messages that resemble the following error messages:

&quot;ERROR: Unexpected, RetrieveScanJobIdentifier could not find the index&quot;

&quot;ERROR: Problems retrieving ScanJob identifier from RegisterMonitor&quot;

&quot;ERROR: Internal error 3-9, method returned 0x8000ffff&quot;



RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Antigen 9.0 for SMTP Gateways


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kbfix kbbug kbhotfixserver kbqfe kbpubtypekc kbprb KB933639

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