Microsoft KB Archive/873335

= The message queue connection enters retry mode, and none of the messages in the message queue are delivered =

Article ID: 873335

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you send multiple messages through a Simple Mail Transfer Protocol (SMTP) message queue on your Microsoft Windows Server 2003-based computer, the message queue connection enters retry mode, and none of the messages in the message queue are delivered. The SMTP log file for the Windows Server 2003-based computer contains several 5 -class errors against the message queue.



CAUSE
This problem may occur if all the messages in the message queue have at least one undeliverable recipient.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, 32-bit editions
Date        Time   Version            Size    File name -- 28-Jul-2004 16:32  6.0.3790.196      479,232  Aqueue.dll

Microsoft Windows Server 2003, 64-Bit Enterprise Edition
Date        Time   Version            Size    File name -- 28-Jul-2004 16:43  6.0.3790.196    1,392,640  Aqueue.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbemail kbbug kbfix kbwinserv2003presp1fix KB873335

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