Microsoft KB Archive/227386

= Syscred.exe Tool Does Not Function After Windows 2000 Upgrade =

Article ID: 227386

Article Last Modified on 2/26/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q227386



SYMPTOMS
After you upgrade your Packard Bell from Microsoft Windows 98 to Windows 2000, you may receive the following error message when you run the Packard Bell System Credentials (Syscred.exe) tool:

Something attempted to directly access the hard drive which causes the application to function incorrectly.



CAUSE
The Syscred.exe tool is attempting to gain direct access to the computer's hardware to display information about the computer. Windows 2000 does not provide support for programs that query the computer's hardware directly.



RESOLUTION
To work around this issue, you can run the System Properties tool to display or change information regarding the hardware installed on your computer. To use this tool, follow these steps:
 * 1) Click Start, point to Settings, click Control Panel, and the double-click System.
 * 2) On the Hardware tab, click Device Manager.



STATUS
This behavior is by design.



MORE INFORMATION
You may want to contact Packard Bell Technical Support for information about the Syscred.exe tool or visit the following Packard Bell Web site:

http://support.packardbell.com

Keywords: kb3rdparty kbdisplay kberrmsg kbhardware kbnofix kbprb KB227386

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