Microsoft KB Archive/195322

= OL2000: Using Word as Your E-mail Editor not Supported by PGP =

Article ID: 195322

Article Last Modified on 9/29/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q195322



SYMPTOMS
When using Microsoft Word as your default e-mail editor, you may receive the following error when opening an e-mail message:

Error getting text from message window.



CAUSE
You are using Pretty Good Privacy (PGP) 5.x and are trying to open an encrypted message with Microsoft Word as your default e-mail editor.

The PGP 5.0 ReadMe contains the following text:

  Using Microsoft Word as your editor in Outlook is not currently supported. The Exchange/Outlook Plug-in will not be available in  Word.



RESOLUTION
According to the ReadMe file that comes with PGP 5.x, turning off Microsoft Word as your default e-mail editor will correct this problem.



MORE INFORMATION
PGP 5.x, installs a menu called PGP, and also adds toolbar buttons on the Standard toolbar for messages. Attempting to encrypt from the message window results in the error:

Error getting text from message window.

Attempting to decrypt from the message window of a encrypted message results in:

  Could not find any relevant PGP information in the message

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 2000 err error OL2K

Keywords: kbprb KB195322

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