Microsoft KB Archive/911628

= Numeric values in a list of quotes in Microsoft CRM 1.2 may appear as &quot;NaN&quot; when exported to Microsoft Excel =

Article ID: 911628

Article Last Modified on 7/26/2006

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APPLIES TO


 * Microsoft CRM 1.2

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SYMPTOMS
In Microsoft CRM 1.2, when you export all the pages of a list of quotes to Microsoft Office Excel, numeric values may appear as NaN in the Excel workbook. An example of a numeric value is currency.

Note This problem does not occur if you export the current page only.



CAUSE
This problem may occur after you install the hotfix that is mentioned in the following article in the Microsoft Knowledge Base:

908242 The results of an &quot;Advanced Find&quot; search may be in English in non-English versions of Microsoft CRM 1.2



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Install this update on servers that are running Microsoft CRM 1.2.

Prerequisites
To install this update, you must have Microsoft CRM 1.2 installed.

Removal information
To remove this hotfix from a computer that is running Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, use the Add or Remove Programs tool in Control Panel.

System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows 2000, Windows XP, or Windows Server 2003. The Spuninst.exe tool is located in the following folder:

%Windir%\$NTUninstallKB911628$\Spuninst

For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm12 crm1.2

Keywords: kbexport kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB911628

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