Microsoft KB Archive/911421

= You may not be able to synchronize digital media to a Windows Mobile-based device after you upgrade to Windows Media Player 10 =

Article ID: 911421

Article Last Modified on 11/29/2007

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APPLIES TO


 * Microsoft Windows Media Player 10
 * Microsoft ActiveSync 4.0

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SYMPTOMS
After you upgrade from Microsoft Windows Media Player 9 to Windows Media Player 10, you may not be able to synchronize digital media to a Microsoft Windows Mobile-based device.



CAUSE
This problem occurs because when you install Windows Media Player 10, a fix that is installed with Microsoft ActiveSync 4. is overwritten. This problem occurs when you install programs in the following order:
 * 1) Windows Media Player 9
 * 2) ActiveSync 4.
 * 3) Windows Media Player 10



WORKAROUND
To work around this problem, perform a repair installation of ActiveSync4. to reinstall the Windows Media Player fix that was overwritten. To do this, follow these steps:
 * 1) Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
 * 2) In the Add or Remove Programs dialog box, click Microsoft ActiveSync 4.0, and then click Change.
 * 3) In the Welcome to Microsoft ActiveSync 4.0 Setup dialog box, click Next.
 * 4) In the Program Maintenance dialog box, click Repair, and then click Next.
 * 5) Click Finish after the repair has completed.
 * 6) Close the Add or Remove Programs dialog box.

Keywords: kbtshoot kbprb KB911421

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