Microsoft KB Archive/257693

= "Work Offline" Command Is Missing from the File Menu =

Article ID: 257693

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0

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This article was previously published under Q257693





SYMPTOMS
When you view an Internet Web site, the File menu does not include the Work Offline command.



CAUSE
This problem can occur if you navigate to an Internet Web site from a Windows Explorer window or if you start Internet Explorer by using a home page that you access via the file: protocol, such as a file on your local computer or local intranet, and then navigate to an Internet Web site. The flag that enables the Work Offline command is neither checked nor set to "on" after you navigate to an Internet Web site. Because of this, the Work Offline command remains unavailable.

NOTE: If you specify a home page on your local computer (for example, by typing "C:\homepage.htm") or by using a universal naming convention (UNC) path (for example, "\\server\share"), then the computer assumes the file: protocol. The Work Offline command is unavailable even if your file: home page redirects Internet Explorer to an Internet Web site.



RESOLUTION
To work around this behavior, start a new instance of Internet Explorer by pressing CTRL+N or by using the about: protocol instead of the file: protocol to direct Internet Explorer to a file: protocol home page. When you do this, the Work Offline command will be available.

For example, the following steps use the about: protocol to direct Internet Explorer to open Homepage.htm in the C:\WebPages folder as your home page:  Create a String value named MyHomePage and set its value to C:\WebPages\Homepage.htm under the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\AboutURLs

 In Internet Explorer, click Internet Options on the Tools menu and type about:MyHomePage in the Home Page Address box.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For more information about the Work Offline command, see the following article in the Microsoft Knowledge Base:

196646 How to Make Web Pages Available for Offline Viewing

Keywords: kbfaq kbprb kbui KB257693

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