Microsoft KB Archive/297755

= Rand McNally Explore America DVD Does Not Play Video =

Article ID: 297755

Article Last Modified on 10/18/2001

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q297755



SYMPTOMS
After you upgrade to Windows XP, the Rand McNally Explorer America Edition digital video disc (DVD) may not play videos. When you insert this DVD, the video attempts to start and then skips to the title screen without playing any video.



CAUSE
This problem occurs because the Rand McNally Explorer America Edition is designed to work with the Cinemaster 98 Software decoder that is included with Gateway computers. Because this decoder is not fully compatible with Windows XP, Rand McNally Explorer America Edition may not work after you install a new decoder.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbnofix kbprb kb3rdparty KB297755

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