Microsoft KB Archive/318495

= PRB: Unable to Install Application Center 2000 Due to SetCLBIdentity =

Article ID: 318495

Article Last Modified on 3/21/2002

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APPLIES TO


 * Microsoft Application Center 2000 Standard Edition

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This article was previously published under Q318495



SYMPTOMS
When you attempt to install Application Center 2000, you may receive the following error message:

&quot;Internal Error 2744. SetCLBIdentity, C:\Program Files\Microsoft Application Center\, &quot;C:\Program Files\Microsoft Application Center\SetCLBIdentity.exe&quot; The program experienced an internal error. If this condition persists, restart the application or contact your support personnel.&quot;

The setup log (\WINNT\AC_Setup.log) may contain the following information: Action 12:40:51: SetCLBIdentity. MSI (s) (9C:2C): Executing op: CustomActionSchedule(Action=SetCLBIdentity,ActionType=1058, Source=C:\Program Files\Microsoft Application Center\, Target=&quot;C:\Program Files\Microsoft Application Center\SetCLBIdentity.exe&quot;,) MSI (s) (9C:2C): Note: 1: 2744 2: SetCLBIdentity 3: C:\Program Files\Microsoft Application Center\ 4: &quot;C:\Program Files\Microsoft Application Center\SetCLBIdentity.exe&quot; Internal Error 2835. ErrorIcon, SetupError The program experienced an internal error. If this condition persists, restart the application or contact your support personnel. Internal Error 2744. SetCLBIdentity, C:\Program Files\Microsoft Application Center\, &quot;C:\Program Files\Microsoft Application Center\SetCLBIdentity.exe&quot; The program experienced an internal error. If this condition persists, restart the application or contact your support personnel. Action ended 12:45:05: InstallFinalize. Return value 3. A DBMon trace (if recorded) may contain the following information: 2164: 1128, SetCLBIdentity.exe, setclbidentity.cpp, (180), [12:40:52] [0x80110414] wmain - Could not save changes for LocalComputer collection.



CAUSE
Application Center 2000 creates four COM+ applications in Component Services and sets the ACL_ComputerName account as the identity for these COM+ applications. The ACL_ComputerName account requires the Access this computer from the network user right to complete this task.



RESOLUTION
Because the ACL_ComputerName account does not exist prior to the installation, there is no way to explicitly grant the ACL_ComputerName account the appropriate user rights. Therefore, you must grant the Access this computer from the network user right to a built-in group of which new accounts are automatically members.

Before you install Application Center 2000, grant the Authenticated Users group the Access this computer from the network user right (which must be effective). Once the installation is successful, you can remove the user right.

Keywords: kbprb KB318495

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