Microsoft KB Archive/174702

= OL97: Error Restarting Outlook with CryptoEx =

Article ID: 174702

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q174702





SYMPTOMS
When restarting Microsoft Outlook 97, you may get one or both of the following error messages:

Initialization failed! CryptoEx cannot access temporary folder. Press OK. CryptoEx will not be loaded.

The add-in 'c:\progra~1\crypto~1\cryptoex32.dll' could not be installed or loaded. Unable to load c"\progra~1\crypto~1\cryptoex32.dll'. You may be out of memory, out of system resources, or missing a .dll file.



CAUSE
You quit Outlook then restarted before it had time to completely close, while having the CryptoEx extensions loaded.



RESOLUTION
Wait until the message dialog box, "Please wait while Microsoft Outlook exits" disappears before restarting Outlook.



MORE INFORMATION
CryptoEx is a client-based extension for Microsoft Outlook and Microsoft Exchange that automatically recognizes encrypted e-mail, using PGP encryption technology.

