Microsoft KB Archive/821715

= How to rename the Normal.dot global template in Word 2003 =

PSS ID Number: 821715

Article Last Modified on 7/14/2004

-

The information in this article applies to:


 * Microsoft Office Word 2003

-



IN THIS TASK

 * SUMMARY
 * Install the Support Template
 * Create a Shortcut to the Support Template
 * Rename the Normal.dot Global Template



SUMMARY
This step-by-step article describes how to rename the Normal.dot global template so that the Normal.dot global template is not loaded when you start Microsoft Office Word 2003.

When you rename the Normal.dot global template, the formatting, AutoText, and macros in the Normal.dot global template do not affect the behavior of Word or of documents that you open. If you are having a problem with Word, you can determine whether the Normal.dot global template is the cause by renaming the template.

Note When you rename the Normal.dot global template, several options are reset to their default settings. These reset options include custom styles, custom toolbars, macros, and AutoText entries. Therefore, Microsoft strongly recommends that you not delete your Normal.dot global template.

Some configurations create more than one Normal.dot global template. These configurations include:
 * There are multiple versions of Word on the same computer.
 * There are several workstation installations on the same computer.

In these situations, make sure that you rename the correct Normal.dot global template.

back to the top

Install the Support Template
With the Support Template, you can troubleshoot Word startup problems. The Support Template is installed when you perform a Complete setup. If you installed Microsoft Office Word 2003 as an Upgrade or Typical setup, the Support Template is not installed.

To install the Support Template, follow these steps:  Click Start, and then click Control Panel. Click Add or Remove Programs. Click Change or Remove Programs. In the Currently installed programs list, click your version of Microsoft Office 2003 (for example, click Microsoft Office Professional Edition 2003), and then click Change. Click Add or Remove Features, and then click Next. In Custom Setup, click to select the Choose advanced customization of applications check box, and then click Next. In the Choose update options for applications and tools list, follow these steps. <ol style="list-style-type: lower-alpha;"> Expand Microsoft Office Word.</li> Expand Wizards and Templates.</li> Click the icon for More Templates and Macros, and then click to select Run all from my computer.</li></ol> </li> Click Update to install the Support Template.</li></ol>

back to the top

Create a Shortcut to the Support Template
To create a shortcut to the Support Template, follow these steps:
 * 1) Right-click anywhere on your desktop, point to New, and then click Shortcut.
 * 2) In the Create Shortcut dialog box, click anywhere in the Type the location of the item box, and then type the following default path statement: &quot;C:\Program Files\Microsoft Office\Office11\Winword.exe&quot; /a &quot;C:\Program Files\Microsoft Office\Office11\Macros\Support.dot&quot;

Note If you installed Word 2003 in a different location, change the default file path accordingly.
 * 1) Click Next to continue.
 * 2) In the Type a name for this shortcut box, type Support Template, and then click Finish.

When you double-click the shortcut, Word starts in a default condition. The Support Template opens.

back to the top

Rename the Normal.dot Global Template
To rename the Normal.dot global template, follow these steps:
 * 1) Quit all Office programs.
 * 2) Double-click the Support Template shortcut on your desktop.
 * 3) In the Word 2003 Support Template, click Troubleshoot Utility.
 * 4) In the Microsoft Word Troubleshooting Utility dialog box, click Normal.dot Global Template in the Select an Item list, and then click Rename.
 * 5) Click OK when you receive the following message: \Documents and Settings\ \Application Data\Microsoft\Templates\Normal.dot

Copied To

\Documents and Settings\ \Application Data\Microsoft\Templates\11Normal.dotNote The path of your Normal.dot global template may be different.
 * 1) Click Close to close the Microsoft Word Troubleshooting Utility dialog box.
 * 2) On the File menu, click Exit to quit Word.
 * 3) Start Word the way that you typically do.

Note Do NOT use the Support Template shortcut on your desktop in step 8.

If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged Normal.dot global template. You may have to change several settings to restore your favorite options. If the Normal.dot global template that you renamed contains customizations, such as styles, macros, or AutoText entries that cannot be easily re-created, you may be able to copy those customizations from the 11Normal.dot file (your old Normal.dot global template) to the new Normal.dot global template by using the Organizer.

For more information about how to use the Organizer to rename macros, click Microsoft Word Help on the Help menu, type rename macros in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

If the problem is not resolved, restore your old Normal.dot global template (11Normal.dot). To do this, follow these steps:
 * 1) Quit all Office programs.
 * 2) Double-click the Support Template shortcut on your desktop.
 * 3) In the Word 2003 Support Template, click Troubleshoot Utility.
 * 4) In the Microsoft Word Troubleshooting Utility dialog box, click Normal.dot Global Template in the Select an Item list, and then click Restore.
 * 5) Click OK when you receive the following message: \Documents and Settings\ \Application Data\Microsoft\Templates\11Normal.dot

Copied To

\Documents and Settings\ \Application Data\Microsoft\Templates\Normal.dotNote The path of your Normal.dot global template may be different.
 * 1) Click Close to close the Microsoft Word Troubleshooting Utility dialog box, and then quit Word.

back to the top

Keywords: kbHOWTOmaster KB821715

Technology: kbWord2003 kbWord2003Search kbWordSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.