Microsoft KB Archive/892056

= FIX: You may receive a &quot;Page cannot be displayed&quot; error message when you click a hyperlink to view a Microsoft Office document in Internet Explorer 6 Service Pack 1 =

Article ID: 892056

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Internet Explorer 6.0 Service Pack 1
 * Microsoft Internet Explorer 6.0 Service Pack 1
 * Microsoft Internet Explorer 6.0 Service Pack 1
 * Microsoft Internet Explorer 6.0 Service Pack 1

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SYMPTOMS
When you use a direct connection to a security-enhanced Web site, you may receive the following error message in Microsoft Internet Explorer 6 Service Pack 1 (SP1):

Page cannot be displayed

This problem may occur when you click a hyperlink in a Microsoft Office document that opens a security-enhanced Web page.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Service packs that include this hotfix
This hotfix is not included in any service packs.

Prerequisites
You must have Microsoft Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version         Size       File name -  28-Mar-2005  17:31  6.00.2900.2641  3,012,096  Mshtml.dll 28-Mar-2005 17:31  6.00.2900.2641    608,256  Urlmon.dll



WORKAROUND
To work around this problem, use one of the following methods:
 * After you receive the &quot;Page cannot be displayed&quot; error message, click Refresh in Internet Explorer to view the Office document.
 * In Internet Explorer, turn off the Show friendly HTTP error messages option. To do this, follow these steps:
 * Start Internet Explorer.
 * On the Tools menu, click Internet Options.
 * In the Internet Options dialog box, click the Advanced tab.
 * On the Advanced tab, click to clear the Show friendly HTTP error messages check box, and then click OK.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about Microsoft Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver KB892056

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