Microsoft KB Archive/221374

= OFF2000: Internal Error 2893 When Specifying Long Company Name =

Article ID: 221374

Article Last Modified on 1/24/2007

-

APPLIES TO


 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2000 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition

-



This article was previously published under Q221374



SYMPTOMS
When you install Office, the following error message may appear:

Internal Error 2893: Please contact product support for assistance.

When you click OK, Setup continues.



CAUSE
This error will occur when you specify a company name that is more than 52 characters in length by using any of the following methods:
 * Inserting a line using the COMPANYNAME property in the Options section of the Setup.ini file.


 * Typing a name in the Organization box in step 5 of the Custom Installation Wizard


 * Adding the COMPANYNAME property on the command-line when you run Office Setup from the Run dialog box.

NOTE: Both the User Name and the Organization Name boxes in the Customer Information page of the Custom Installation Wizard are limited to 51 characters.



WORKAROUND
To work around this problem, click OK when the error message appears and Setup will complete normally. If you use this method, the company name will be truncated at 52 characters.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

