Microsoft KB Archive/932911

= FIX: IP-DLC connections may stay in a pending state when you restart an SNA Server service on a Host Integration Server 2004 server that is configured to use multiple SNA Server services and multiple IP-DLC link services =

Article ID: 932911

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Enterprise Edition
 * Microsoft Host Integration Server 2004 Standard Edition

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SYMPTOMS
IP-DLC connections that are defined under an SNA Server service (Snaservr.exe) may stay in a pending state after you restart the SNA Server service. This problem only occurs when a Microsoft Host Integration Server 2004 server is configured to use multiple SNA Server services and multiple IP-DLC link services.

For example, you may experience this problem when the Host Integration Server 2004 configuration resembles the configuration in the following table.

In this example, if the second SNA Server service (SNA Service 02) is restarted, Connection2 stays in a pending state and does not move to an active state when you view the connection in SNA Manager. Therefore, users cannot use Connection2 to establish any host sessions.



CAUSE
This problem occurs because the IP-DLC link service does not stop when it receives a notification that an SNA Server service has stopped on a Host Integration Server 2004 server that has multiple SNA Server services installed.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Note This problem does not occur in Host Integration Server 2006.

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB932911

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