Microsoft KB Archive/321422

= OL2002: Outlook Closes Unexpectedly When You Save a Form =

Article ID: 321422

Article Last Modified on 4/7/2006

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q321422



SYMPTOMS
If you open an existing custom form that is based on a Microsoft Office document template and then save it, Outlook 2002 closes with an access violation.



CAUSE
This problem occurs because the Office document template was created using Microsoft Outlook 2000.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

  Date         Time   Version      Size       File name --  29-04-2002   14;47  10.0.4024.0    104,776  Envelope.dll 23-01-2002  03:32  10.0.3716.0    342,344  Exsec32.dll 11-04-2002  17:40  10.0.4009.0    534,856  Outlcm.dll 14-05-2002  20:43  10.0.4109.0  6,310,216  Outllib.dll 20-12-2001  21:44  10.0.3618.0     92,488  Outlmime.dll 05-02-2002  18:14  10.0.3729.0    117,064  Outlph.dll 29-11-2001  04:21  10.0.3527.0     47,432  Recall.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
Keywords: kbbug kbfix kbqfe kbhotfixserver KB321422

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