Microsoft KB Archive/142425

= Microsoft Knowledge Base =

Changing Service Type Causes MSN Connection to Hang
Last reviewed: October 7, 1997

Article ID: Q142425

The information in this article applies to:


 * The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS
If you open the MSN, The Microsoft Network, Sign-In screen, change the service type, and then click Connect, the MSN access number is dialed and it appears that a connection is established, but nothing else happens.

CAUSE
When the Sign-In screen is open, the correct transport software is not loaded when you change service types.

RESOLUTION
After you change the service type, close the Sign-In screen and then open it again.

MORE INFORMATION
If you change the service type by using the Settings button on the Sign-In screen, you receive a message indicating that you need to close the Sign-In screen and open it again before connecting.