Microsoft KB Archive/290037

= You receive an &quot;Operation failed&quot; error message during the synchronization process in Outlook =

Article ID: 290037

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q290037



SYMPTOMS
When you try to run a synchronization to work offline, the following error message appears:

Operation failed.

You may receive several error messages telling you that Microsoft Outlook cannot synchronize. If you click Ignore for each message, eventually an error message states that the operation has failed and Outlook will shut down.



CAUSE
This problem occurs when data in the Inbox, Deleted Items, and Sent Items folders exceeds the permissible amount set by your mail administrator.



WORKAROUND
To work around this problem, clean out the Outlook folders to reduce their size, and then press F9 to synchronize again.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: ol2002 ol2003 ol2007

Keywords: kbstore kbacl kbprb kbnofix KB290037

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