Microsoft KB Archive/283787

= Multifunction USB Device Cannot Transfer 4 KB or Larger Files =

Article ID: 283787

Article Last Modified on 1/29/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1

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This article was previously published under Q283787



SYMPTOMS
When you try to transfer a file that is 4 kilobytes (KB) or larger to or from a multifunction (or composite) Universal Serial Bus (USB) device, you may receive the following error message:

drive letter:\ is not accessible.

The request could not be performed because of an I/O device error.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date        Time      Version          Size    File name --  1/4/2001    08:47p    5.0.2195.3119   19,888  Usbstor.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

A multifunction USB device is a USB device that performs multiple functions. An example of a multifunction USB device would be a multifunction printer with mass storage capabilities, such as a CompactFlash card or SmartMedia card.

Additional query words: kbBaseOS flash digital camera

Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbqfe kbhardware kbwin2000sp3fix kbenv kboswin2000fix kbhotfixserver KB283787

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