Microsoft KB Archive/186215

= XADM: Cleanup of Items Past Retention Triggers Read Receipts with "Not Read" Status =

Article ID: 186215

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q186215





SYMPTOMS
The problem occurs in the following scenario: UserA (on server A) has delivery set to a PST file and the Empty the Deleted Items Folder Upon Exit option is not selected. UserB is any user in the organization. UserB logs on to his or her mailbox and sends UserA a message with a Read receipt. When UserA reads the message, UserB receives a receipt with a status of Read. When the IS maintenance runs on the server, UserB receives another receipt with a status of "not read". The second receipt, which states:

  The message was deleted without being read.

makes it unclear to UserB whether UserA actually read the message. Because the IS maintenance can be configured, the second receipt can be received days after the first receipt.



RESOLUTION
To resolve this problem, obtain the following fix or wait for the next Exchange service pack.



STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbhotfixserver kbqfe kbbug kbfix KB186215

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