Microsoft KB Archive/245133

= OL: Remote Mail Downloads Headers for Deleted Messages =

Article ID: 245133

Article Last Modified on 10/6/2005

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q245133



SYMPTOMS
Both Outlook 2000 and Outlook 98 may continue to download message headers that you previously deleted when you work remotely.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Before you install the Outlook 2000 hotfix, download and install the latest Office 2000 Service Pack. For additional information about how to download and install the latest Office 2000 Service Pack, click the article number below to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

After you install the Outlook 2000 hotfix, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  19-Oct-1999  22:16  5.5.2844.0      1,468,962  Emsmdb32.dll 19-Oct-1999 22:06  9.0.0.3415      5,279,794  Outllib.dll 19-Oct-1999 22:07  9.0.0.3415      1,667,123  Outllibr.dll After you install the Outlook 98 hotfix, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version      Size       File name 13-Jun-1999 21:44  5.5.2639.0     138,000  Emsabp32.dll 12-Jul-1999 21:05  5.5.2615.0     553,744  Emsmdb32.dll 10-Sep-1999 23:22  5.5.2651.29    126,736  Emsui32.dll 24-Aug-1999 01:14  8.5.6823.0   6,604,560  Outllib.dll 01-Sep-1999        5.5.2651.25             Mspst32.dl l NOTE: The Mspst32.dll file for Outlook 98 is operating system specific.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbfix kbqfe kbhotfixserver KB245133

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