Microsoft KB Archive/925245

= Error message when you run the Live Communications Server 2005 administrative snap-in: &quot;Failed while reading the server information from WMI&quot; =

Article ID: 925245

Article Last Modified on 6/27/2007

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APPLIES TO


 * Microsoft Office Live Communications Server 2005 Enterprise Edition
 * Microsoft Office Live Communications Server 2005 Standard Edition

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SYMPTOMS
When you run the Microsoft Office Live Communications Server 2005 administrative snap-in in Microsoft Management Console (MMC), you may receive the following error message:

Failed while reading the server information from WMI.



RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix package, you must have hotfix 911996 installed.

For more information about hotfix 911996, click the following article number to view the article in the Microsoft Knowledge Base:

911996 Description of the update for Live Communications Server 2005: February 10, 2006, rereleased July 11, 2006

Installation information
You must apply this hotfix package to all the following servers:
 * All servers that are running Live Communications Server 2005. This hotfix package applies to the following items:
 * Live Communications Server Access Proxy
 * Live Communications Server Proxy
 * Live Communications Server Director
 * Live Communications Server Standard Edition
 * Live Communications Server Enterprise Edition (front end only)
 * All archiving servers that are running Live Communications Server 2005.
 * All servers that have the Live Communications Server 2005 administrative tools installed.

To apply this hotfix package, follow these steps:
 * 1) Stop the server.
 * 2) Apply hotfix 911996 if it is not already installed.
 * 3) Apply this hotfix package (hotfix 925245).
 * 4) Restart the server.

Restart information
You must restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix is not replaced by any later hotfix.

Registry information
You do not have to create or modify any registry keys to enable the hotfix that this package contains.

Hotfix file information
This hotfix contains only those files that are required to fix the issues that are described in this article. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix package has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: livecommunicationsserver livecommunicationsserver2005 livecommunicationsserver2k5 lcs2005 lcs2k5

Keywords: kbexpertiseinter kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB925245

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