Microsoft KB Archive/266512

= Encarta Researcher: Keyboard Shortcuts Run Internet Explorer Commands =

Article ID: 266512

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Encarta Africana Third Edition
 * Microsoft Encarta Encyclopedia 2001 Deluxe Edition
 * Microsoft Encarta Interactive World Atlas 2001
 * Microsoft Encarta Reference Suite 2001
 * Microsoft Crimson Skies

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This article was previously published under Q266512



SYMPTOMS
When you use a keyboard shortcut in one of programs listed at the beginning of this article, a Microsoft Internet Explorer command is run instead of an Encarta Researcher command.

For example, when you press CTRL+N, you open a new Internet Explorer window instead of opening a new Encarta Researcher project.



CAUSE
When the same keyboard shortcut is used by both Internet Explorer and Encarta Researcher, the Internet Explorer command overrides the Encarta Researcher command.



RESOLUTION
To resolve this issue, use the menu commands in Encarta Researcher to perform actions instead of using keyboard shortcuts.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: 1.00 multi multi-media media mm ee2001 accelerators keystroke

Keywords: kbprb KB266512

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