Microsoft KB Archive/318493

= TaxCut Deluxe 2001 causes an error message in Windows XP =

Article ID: 318493

Article Last Modified on 6/8/2004

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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This article was previously published under Q318493



SYMPTOMS
When you are using the H & R Block TaxCut Deluxe 2001 program, you may receive the following error message:

Taxcut.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

When you click the click here link at the bottom of the message box, you receive error signature information that is similar to the following information:   App name    App version  Module name  Module version  Offset --  Taxcut.exe  1.0.0.1      Taxcut.exe   1.0.0.1         00073b00



CAUSE
This issue occurs because TaxCut Deluxe 2001 is not completely compatible with Microsoft Windows XP.



RESOLUTION
To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:

http://windowsupdate.microsoft.com



MORE INFORMATION
For additional information about Windows Application Compatibility technology and other updates that may be available to correct issues in third-party software, click the following article number to view the article in the Microsoft Knowledge Base:

319580 Windows XP Application Compatibility Update (April 10, 2002)

To contact H & R Block, visit the following H & R Block Web site:

http://www.hrblock.com/index.html

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kburl kbenv kbprb kb3rdparty kbprod2web KB318493

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