Microsoft KB Archive/325266

= No Files Are Displayed on Backup Tape or You Are Repeatedly Asked to Insert a Tape =

Article ID: 325266

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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This article was previously published under Q325266



SYMPTOMS
You may experience any of the following symptoms:  Microsoft Windows Backup (Ntbackup.exe) incorrectly reports that the tape in your tape drive contains data that was created by you, but no files are listed on the media. When you right-click the media listed on the Restore tab and click Catalog, you receive the following error message:

The next media required in the active family is not currently on-line. Please insert the media.





CAUSE
This problem occurs if you and another user have reused the same tape and if newer data, created by the other user, is actually present on the tape. Microsoft Windows Backup maintains backup catalogs on a per-user basis. This prevents you from viewing backups created by other backup operators.



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  09-Jan-2003  13:18  5.0.2195.6163   1,165,072  Ntbackup.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
After you apply this hotfix, Microsoft Windows Backup maintains common backup catalogs for administrators and backup operators in a shared location (%SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\NTBackup\Catalogs51) so that all administrators and backup operators can view, catalog, or restore the information on a tape even if the tape has been reused by another backup operator. Note that if a user is not a backup operator, private catalogs are still maintained in your user profile (%SystemDrive%\Documents and Settings\ \Local Settings\Application Data\Microsoft\Windows NT\NTBackup\Catalogs). As a result, an administrator or backup operator may still experience the problems that are described in the &quot;Symptoms&quot; section of this article if a regular user overwrites a backup created by a backup operator or administrator. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbwin2000presp4fix kbfix kbbug kbinfo KB325266

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