Microsoft KB Archive/305829

= XADM: Incorrect Mailbox Size Is Displayed in Exchange Server Administrator Program =

Article ID: 305829

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3
 * Microsoft Exchange Server 5.5 Service Pack 4

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This article was previously published under Q305829





SYMPTOMS
When you check the size of a user's mailbox in Mailbox Resources, the mailbox size may be displayed incorrectly. For example, the mailbox size may be displayed as 0 kilobytes (KB). If you use Microsoft Outlook to check the actual size of the mailbox, the size of the mailbox is approximately 4 gigabytes (GB).



CAUSE
This problem can occur because a display problem in the Exchange Server Administrator program causes mailbox sizes over 4 GB to display incorrectly.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: The Exchange Server Administrator program

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.



WORKAROUND
To work around this problem, have the user whose mailbox size you want to check use Outlook to determine the mailbox size:
 * 1) Start Outlook.
 * 2) Right-click the mailbox, and then click Properties for Mailbox -   (where   is the user name for the mailbox).
 * 3) Click Folder Size.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp5fix kbfix kbqfe KB305829

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