Microsoft KB Archive/842308

= Users from a trusted MIT Kerberos realm cannot reconnect to a disconnected remote desktop session on a Windows XP-based or Windows Server 2003-based computer =

Article ID: 842308

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows XP Professional x64 Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When users who belong to a trusted Massachusetts Institute of Technology (MIT) Kerberos realm try to reconnect to a disconnected remote desktop session on a Microsoft Windows XP-based or Microsoft Windows Server 2003-based computer, they may receive the following error message:

The user DOMAIN\ is currently logged on to this computer. Only the current user or an administrator can log on to this computer.

is the Windows account to which the MIT Kerberos realm user principal is mapped.

Additionally, the remote Windows computer may be locked. In this case, only the local administrator or users in the Administrators group can unlock the Windows computer.

Note Users in a Windows domain do not experience this problem when they reconnect to a disconnected remote desktop session on Windows XP-based or Windows Server 2003-based computers.



CAUSE
This problem may occur if Windows Security Update MS04-011 has been applied on the remote computer. If Windows Security Update MS04-011 is applied, the remote computer cannot match the MIT Kerberos realm user account to its corresponding Windows account.



Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions
 Date        Time   Version            Size    File name - 29-Jun-2004 05:32  5.2.3790.186      540,672  Winlogon.exe

Windows Server 2003, 64-bit editions
 Date        Time   Version            Size    File name - 28-Jun-2004 10:04  5.2.3790.186      638,464  Winlogon.exe

Windows XP service pack information
To resolve this problem, install the latest Windows XP service pack.

For additional information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Windows XP hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
No prerequisites are required.

Restart requirement
You have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit editions
 Date        Time   Version            Size    File name -- 12-Jul-2004 16:12  5.1.2600.1575     483,328  Winlogon.exe

Windows XP, 64-bit editions
 Date        Time   Version            Size    File name -- 09-Jul-2004 22:47  5.1.2600.1575     648,192  Winlogon.exe



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbwinserv2003presp1fix KB842308

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