Microsoft KB Archive/895618

= An Office update does not appear to be installed after you install the update =

Article ID: 895618

Article Last Modified on 1/12/2007

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APPLIES TO


 * Microsoft Office XP, All Editions
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Access 2003
 * Microsoft Office FrontPage 2003
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Word 2003
 * Microsoft Office Professional Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Excel 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office 2000 Premium Edition
 * Microsoft Office 2000 Professional Edition
 * Microsoft Office 2000 Standard Edition
 * Microsoft Office 2000 Small Business Edition
 * Microsoft Office 2000 Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2000 Standard Edition
 * Microsoft FrontPage 2000 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft PowerPoint 2000 Standard Edition
 * Microsoft Word 2000 Standard Edition
 * Microsoft Office Word 2007
 * Microsoft Office Access 2007
 * Microsoft Office Excel 2007
 * Microsoft Office Outlook 2007
 * Microsoft Office PowerPoint 2007
 * Microsoft Office SharePoint Designer 2007

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SYMPTOMS
A Microsoft Office update does not appear to be installed after you install the update. Consider the following scenario. You install an Office update and then restart your computer. When you scan your computer by using the Microsoft Office Update Web site, the Office Update Web site still offers the Office update that you installed.



CAUSE
This issue may occur because the Office Update Web site is not designed to correctly detect the version of Office if the following conditions are true on the computer that is scanned:
 * The installed version of Office is one version earlier that the currently available version.
 * The Office installation was updated by using a full-file update.



WORKAROUND
To work around this issue, use one of the following methods.

Method 1: Use the Office Update Web site
To use the Office Update Web site to work around this issue, install the latest Office service pack.

When you use the Office Update Web site to install the latest Office service pack, binary update installation and detection and full-file update installation and detection are supported for the current version of the Office program.

Note Use this method only if you installed Office from an original Office installation CD or from an original release version-level administrative installation point. Do not use this method if you installed Office from an updated administrative installation point on your network.

Method 2: Check the version number of the Office program
To determine whether the Office update is installed, check the version number of the Office program before and after you install the update. If the version number is later than the version number that was listed before you installed the update, the update is installed.

Note Sometimes, an update does not change the core Office files. Additionally, the documented techniques for how to check the version number of the Office program may not confirm the installation of the update. In this scenario, see the Microsoft Knowledge Base article for your version of Office to verify installation of the update. For more information about how to determine the version of your Office programs, click the following article numbers to view the articles in the Microsoft Knowledge Base:

821549 How to check the version of Office 2003 products

291331 How to check the version of Office XP

255275 How to determine the version of your Office 2000 program

Method 3: Use the Office administrative installation point
Note You cannot use an Office administration installation point to resolve this issue in 2007 Microsoft Office.

To use the Office administrative installation point, the administrative installation point must be updated to the correct update level before you reinstall Office on your computer. To make sure that the administrative installation point is updated to the correct update level, contact your network administrator before you reinstall Office. For more information about how to update your Office administrative installation point, click the following article numbers to view the articles in the Microsoft Knowledge Base:

829197 How to install updates to an administrative installation of Office 2003

301348 How to install public updates to administrative installations of Office XP

304165 How to download and install an update to an administrative installation of Office 2000



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

320519 Hotfixes require the latest Office service pack

Additional query words: office2003 off2003 off2k3 off2007 office2007

Keywords: kbupdateissue kbtshoot kbprb KB895618

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