Microsoft KB Archive/105685

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Help Errors: "Routine Not found" and "Cannot Display Resource"

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Q105685

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The information in this article applies to:


 * Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

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SYMPTOMS
When you start online Help in Word for Windows, one of the following error messages may occur:

Routine not found.

This resource cannot be displayed.

CAUSE
These messages occur if Word cannot find the WORDRES.DLL file in the Word program directory on the local hard disk or on the server. This happens if either of the following is true:

  The following section is missing or invalid in your WIN.INI file:      [MS Shareres] Path=c:\winword  The WORDRES.DLL file is not located in the directory listed by the Path setting in the [MS Shareres] section of your WIN.INI file. If the file exists in that location, it may be damaged or corrupt. The SHARERES.DLL file is missing or invalid in the \SYSTEM subdirectory.

RESOLUTION
Make sure your WIN.INI file contains a valid [MS Shareres] setting, and that a valid copy of the WORDRES.DLL file is located in that directory. Similarly, make sure a valid copy of the SHARERES.DLL file is located in the \SYSTEM subdirectory.

See the "More Information" section below for information about the files and settings Word's online Help uses. See pages 11-12 in the "Microsoft Word Quick Results" guide for instructions on manually decompressing a new copy of any Word files.

MORE INFORMATION
Word Setup installs the following Help-related files:

WINWORD.HLP

WRDBASIC.HLP

README.HLP

WORDPSS.HLP

WPHELP.HLP

ACMESETUP.HLP

SHARERES.DLL

WORDRES.DLL

WORDHELP.DLL Setup places the files with an .HLP file extension in the Word for Windows program directory. Setup places the WORDRES.DLL and WORDHELP.DLL files in the Word program directory as well.

Setup installs SHARERES.DLL in the \SYSTEM subdirectory, where it is used by other programs in addition to Word.

In addition, each OLE application that is included with Word 6.0 has a corresponding help file, which by default is installed in that application's subdirectory. For example, the Equation Editor has an associated help file named EQNEDIT.HLP which installs in the \MSAPPS\EQUATION subdirectory.

Word for Windows Help information is written to the following .INI files:

WIN.INI
A line in the [MS Shareres] section points to the WORDRES.DLL file. Pathing information must be written in the WIN.INI file because the SHARERES.DLL cannot search the MS-DOS path. The following error may occur if the path is not included in the WIN.INI file:

This resource cannot be displayed

The line should include the path, but not the filename, as in the following example:

  [MS Shareres] Path=c:\winword If more than one directory contains help-related resource files, the various directory paths must be separated by a comma, as shown below:

  [MS Shareres] Path=c:\winword,c:\excel

WINWORD6.INI
An entry for each Help file should be included under the [Help] section.

  [Help] winword.hlp=c:\winword6\winword.hlp wrdbasic.hlp=c:\winword6\wrdbasic.hlp wordpss.hlp=c:\winword6\wordpss.hlp wdreadme.hlp=c:\winword6\wdreadme.hlp

WINHELP.INI
The WINHELP.INI file should contain pointers to the WORDHELP.DLL file and the WORDCBT.DLL file under the [Files] section. The entries should include the MS-DOS path but not the filename, as in the following example:

<pre class="CODESAMP">  [Files] wordhelp.dll=c:\winword6 wordcbt.dll=c:\winword6 If these lines are not present in the WINHELP.INI file, one the following errors may be returned:

Routine Not Found

Cannot Display this Resource