Microsoft KB Archive/930564

= Error message when you connect to the SoftGrid Management Web Service server from the SoftGrid Management Console: &quot;The specified user is not authorized to administer this system. Error code: 0000C803&quot; =

Article ID: 930564

Article Last Modified on 7/19/2007

-

APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

-



SYMPTOMS
When you connect to the SoftGrid Management Web Service server from the SoftGrid Management Console, the connection is unsuccessful. Additionally, you receive the following error message:

Unable to log into the SoftGrid System.

The specified user is not authorized to administer this system.

Error code: 0000C803



CAUSE
This issue may occur if one or both of the following conditions are true:
 * The user is not a member of the SoftGrid Administrator Group.
 * A database row was not updated when you upgraded from SoftGrid 3.0.0.329 Beta2 to the original release version.
 * The SoftGrid Administrator Group is a Local Group.



RESOLUTION
To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1: Verify that the user is a member of the SoftGrid Administrator Group
To do this, follow these steps:
 * 1) In the SoftGrid Management Console, locate the Connect to SoftGrid System dialog box or the Configure Connection dialog box.
 * 2) Verify that the Login Credentials option is set to Use Current Windows Account.
 * 3) Verify that the user who is logged on is a member of the SoftGrid Administrator Group.

Method 2: Manually update a database row
To do this, follow these steps:
 * 1) Start SQL Server Enterprise Manager.
 * 2) Locate the Softricity database.
 * 3) Locate the ROLE_ASSIGNMENTS table.
 * 4) On the list, click Open Rows, and then click Return all Rows.
 * 5) Change the LDAP:// address to  \ .
 * 6) Restart the server on which the Webmanagement service is installed.

Alternatively, use Task Manager to stop the aspnet_ws process.

Important If you use Task Manager to stop the aspnet_ws process, unexpected results may occur.

Method 3: Examine the group that is used for the SoftGrid Administrators Group
Make sure that the group that is being used for the SoftGrid Administrators Group is a Domain Global group and not a Local Group.

Keywords: kbexpertiseinter kbtshoot KB930564

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.