Microsoft KB Archive/945798

= You cannot set Outlook 2003 as the default e-mail client on a Windows Vista-based computer =

Article ID: 945798

Article Last Modified on 12/13/2007

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APPLIES TO


 * Microsoft Office Outlook 2003

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SYMPTOMS
You upgrade Windows XP to Windows Vista. When you start Microsoft Office Outlook 2003 for the first time, you are prompted to set Outlook as the default e-mail client. You click Yes to set Outlook as the default e-mail client. However, when you restart Outlook, you are again prompted to set Outlook as the default e-mail client.



CAUSE
After you upgrade Windows XP to Windows Vista, Outlook is no longer the default e-mail client. Windows Mail becomes the new default e-mail client during a Windows Vista upgrade.



RESOLUTION
To resolve this issue, use one of the following methods.

Method 1

 * 1) Make sure that Outlook is not running.
 * 2) Click Start, type %programfiles%\Microsoft Office\Office11 in the Start Search box, and then press ENTER.
 * 3) Locate and then right-click Outlook.exe, and then click Run as Administrator.
 * 4) Click Yes to set Outlook as the default e-mail client.
 * 5) Exit Outlook.

Method 2
Uninstall and then reinstall Office 2003. To do this, follow these steps:
 * 1) Click Start, and then click Control Panel.
 * 2) Double-click Programs and Features.
 * 3) Select Office 2003, and then click Uninstall.
 * 4) Follow the instructions that appear on the screen to finish uninstalling the software.
 * 5) Install Office 2003 from the Office installation CD.

Keywords: kbtshoot kbprb kbexpertisebeginner KB945798

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