Microsoft KB Archive/936653

= Error message when you try to play the World of Warcraft game in Windows Vista: &quot;Display driver stopped responding&quot; =

Article ID: 936653

Article Last Modified on 5/14/2007

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APPLIES TO


 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Ultimate
 * Windows Vista Business
 * Windows Vista Enterprise
 * Windows Vista Starter
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise 64-bit Edition

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SYMPTOMS
When you try to play the World of Warcraft game by Blizzard Entertainment on a computer that is running Windows Vista, you may receive an error message that resembles the following:

Display driver stopped responding



CAUSE
This problem may occur because the video card driver is incompatible with Windows Vista.



RESOLUTION
To work around this problem, follow these steps:  Determine the video card driver version. To do this, follow these steps:  Click Start, type dxdiag in the Start Search box, and then click dxdiag in the Programs list.

The DirectX Diagnostic Tool opens. In the DirectX Diagnostic Tool, click the Display tab.

The video card's name and the video card's manufacturer are listed under Device. The driver version is listed under Drivers.  Update the video card driver. To download an updated video card driver, visit the following Blizzard Entertainment Web site:

http://www.blizzard.com/support/wow/?id=msi02054p#2

Note Make sure that you follow all the instructions on the manufacturer's Web site about how to remove the current drivers and how to install the updated software. For example, Nvidia recommends using the Windows Add or Remove Programs utility to remove Nvidia drivers, and ATI has a driver removal utility which you can download.



MORE INFORMATION
For more information about how to troubleshoot driver problems, visit the following Blizzard Entertainment Web site:

http://www.blizzard.com/support/?id=msi0371p

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kbtshoot kbprb KB936653

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