Microsoft KB Archive/929093

= Your Zune device repeatedly runs the restore process after a reset =

Article ID: 929093

Article Last Modified on 12/4/2007

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APPLIES TO


 * Zune Digital Media Player

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SYMPTOMS
The Zune device automatically starts the restore process after a restart. However, after the step where the device software is installed, the device repeatedly restarts and starts the restore process again instead of completing the process.



CAUSE
This behavior occurs when the Zune device is defective.



THINGS TO TRY
 Contact Zune Support. For more information about how to contact Zune Support, click the following article number to view the article in the Microsoft Knowledge Base:

927599 How to contact Zune Customer Support





MORE INFORMATION
For more information about the restore process, click the following article number to view the article in the Microsoft Knowledge Base:

927001 How to restore your Zune device software

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929093

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