Microsoft KB Archive/813609

= &quot;Unable to Load Free/Busy Information&quot; Error Message When You Try to Use Meeting Planner in Outlook 2003 =

Article ID: 813609

Article Last Modified on 2/1/2007

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APPLIES TO


 * Microsoft Office Outlook 2003

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For a Microsoft Outlook 2002 version of this article, see 287656.



SYMPTOMS
When you try to use the meeting planner in Microsoft Outlook 2003 to view another person's Free/Busy information, you may receive an error message that is similar to the following:

Unable to load Free/Busy information.



CAUSE
This behavior may occur if there is a problem with the other person's published Free/Busy information.



RESOLUTION
To resolve this behavior, run Outlook on the computer that is experiencing problems publishing Free/Busy information with the /CleanFreeBusy command-line switch. This will refresh the Free/Busy information. To do so, follow these steps:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type &quot;outlook.exe /cleanfreebusy&quot;, and then click OK.
 * 3) View the published information from another computer.



STATUS
Microsoft has confirmed that this is a problem in Microsoft Outlook 11.

Additional query words: prb OfficeErrorMessages 10059 ol2003

Keywords: kbnofix kbprb kbbug kberrmsg KB813609

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