Microsoft KB Archive/811465

= Open Button in File Download Dialog Box Appears Dimmed When You Go to an RTF File =

Article ID: 811465

Article Last Modified on 10/11/2005

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APPLIES TO

 Microsoft Internet Explorer 5.5, when used with:  Microsoft Windows Millennium Edition

 Microsoft Windows 2000 Standard Edition

 Microsoft Windows 98 Second Edition

 Microsoft Windows 98 Standard Edition</li></ul>

 Microsoft Windows NT 4.0</li></ul>

 Microsoft Windows 95</li></ul> </li></ul>

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SYMPTOMS
When you go to a Rich Text Format (RTF) file that is located on a Web server, the Open button in the File Download dialog box may appear dimmed. When this button appears dimmed, the option to open the RTF file is unavailable.

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RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. <pre class="fixed_text">  Date         Time   Version         Size       File name --  20-Dec-2002  13:39  5.50.4924.2000  1,149,200  Shdocvw.dll

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STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 5.5.

Keywords: kbhotfixserver kbqfe kbqfe kbie550presp3fix kbfix kbbug KB811465

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