Microsoft KB Archive/219008

= Remedy Help Desk Notifier Causes GP Fault in Module Tirpc.dll =

Article ID: 219008

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Internet Explorer 5.0

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This article was previously published under Q219008



SYMPTOMS
When you start the Notifier tool included with Remedy Help Desk after you upgrade to Internet Explorer 5, you may receive the following error message:

NOTIFIER caused a general protection fault in module TIRPC.DLL at 0001:00004a94.



CAUSE
This error message is caused by an increase in the amount of stack space used by Wininet.dll in Internet Explorer 5. Because Notifier is a 16-bit Windows-based program, it cannot account for this additional stack space usage. This causes a stack overflow.



RESOLUTION
To resolve this issue, add a "NOTIFIER=0x400000" line to the [Compatibility] section of the Win.ini file:
 * 1) Click Start, and then click Run.
 * 2) In the Open box, type win.ini, and then click OK.
 * 3) Locate the [Compatibility] section of the Win.ini file.
 * 4) Add a NOTIFIER=0x400000 line to the section.
 * 5) On the File menu, click Save.
 * 6) On the File menu, click Exit.
 * 7) Restart your computer.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kb3rdparty kberrmsg kbprb KB219008

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