Microsoft KB Archive/828967

= You receive an “Attempting to use an incompatible version of visgrf.dll. Please re-install visgrf.dll” error message when you try to add a shape to a drawing in Visio 2003 =

Article ID: 828967

Article Last Modified on 1/11/2006

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APPLIES TO


 * Microsoft Office Visio Professional 2003
 * Microsoft Office Visio Standard 2003
 * Microsoft Visio 2002 Professional Edition
 * Microsoft Visio 2002 Standard Edition

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SYMPTOMS
When you try to add a shape to a drawing in Microsoft Office Visio 2003, you may receive the following error message:

Attempting to use an incompatible version of visgrf.dll. Please re-install visgrf.dll.

If you continue to modify your drawing, you may find that shapes and connectors appear incorrectly.



CAUSE
This problem may occur if all the following conditions are true:
 * Both Microsoft Visio 2002 and Visio 2003 are installed on the same computer.
 * Visio 2002 is installed by a member of the Users group.
 * Visio 2003 is installed by a member of the Administrators group that is used by all Users.
 * Visio 2002 has been repaired or has been updated.



WORKAROUND
To work around this problem, do either of the following:
 * Start Visio 2002.
 * Remove Visio 2002 from the computer.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kberrmsg kbprb KB828967

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