Microsoft KB Archive/902836

= FIX: You receive multiple error messages when you open the properties of a remote environment in the Transaction Integrator Manager for Host Integration Server 2004 =

Article ID: 902836

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Standard Edition

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SYMPTOMS
Consider the following scenario. In the Transaction Integrator (TI) Manager for Microsoft Host Integration Server 2004, you open the properties of a remote environment. Then, you click the LU 6.2 tab. In this scenario, you receive multiple error messages, and the TI Manager unexpectedly closes. The error messages are similar to the following:

Cannot get a list of LUs defined to the SNA Server. Error code 0x80041004. Error details: IDispatch error #3588



CAUSE
This problem occurs because of a timing issue. This timing issue occurs when the Host Integration Server WMI provider is not available to return the information that the TI Manager requests. A timer in the TI Manager does not stop, and you receive multiple error messages.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size       File name -  28-Jun-2005  00:40  6.0.1966.0  1,063,936  Hipobjects.dll 28-Jun-2005 00:40                320,804  Hipobjects.sym Note Because of file dependencies, the most recent hotfix that contains these files may contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: HIS2004

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB902836

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