Microsoft KB Archive/841491

= The AutoRecover feature does not recover Audio Note files in a Word 2004 for Mac Notebook document =

Article ID: 841491

Article Last Modified on 6/17/2004

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APPLIES TO


 * Microsoft Word 2004 for Mac

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SYMPTOMS
When you open a Microsoft Word 2004 for Mac Notebook recovery file after Word 2004 for Mac abruptly stops running because of a power loss or because of other reasons, any audio recordings that you were in the process of creating before the crash are not recovered.



CAUSE
This problem occurs because Word 2004 for Mac uses MP4 Audio encoding for the audio recordings and the Audio Note file cannot be recovered by the AutoRecover feature in Word 2004 for Mac unless the audio file is correctly closed and saved. Therefore, if Word 2004 for Mac crashes during a recording session, the Audio Note file is lost.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: wd11 wd2k4 wd2004 mwd11 mwd2k4 mwd2004 Macintosh Apple audionote

Keywords: kbbug kbpending KB841491

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