Microsoft KB Archive/174279

= OL97: Error Trying to Use Word as Your E-mail Editor =

Article ID: 174279

Article Last Modified on 8/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q174279



WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
When attempting to use Microsoft Word 97 as your e-mail editor in Microsoft Outlook 97, you may get the following error message:

This form requires Word as your e-mail editor, but Word is either busy or cannot be found.

Following the message above, Outlook uses the default editor for the message.



CAUSE
This problem has been reported when using the Colorgraphic Pro Lightning Accelerator card.



RESOLUTION
Delete or rename the "Mover" software that comes with the Colorgraphic Pro Lightning Accelerator card.



MORE INFORMATION
The Colorgraphic Pro Lightning Accelerator card supports switching between two different video monitors.

The Colorgraphic Pro Lightning Accelerator is manufactured by Xi Graphics, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kbinfo KB174279

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