Microsoft KB Archive/240875

= The mouse and the keyboard stop responding after you install the SMS Remote Control Agent and restart your computer =

Article ID: 240875

Article Last Modified on 2/25/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003
 * Microsoft Systems Management Server 2.0 Service Pack 1

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This article was previously published under Q240875





SYMPTOMS
After you install the Microsoft Systems Management Server (SMS) 2.0 Remote Control Agent on a Microsoft Windows 2000-based client and then restart the computer, the mouse and keyboard may not function.



CAUSE
The SMS Remote Control Agent incorrectly initializes the mouse and keyboard.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date        Time        Size  File name     Platform 09-15-1999 10:10  2,055,327  Remctrl.exe   x86 09-15-1999 07:16      2,144  Kbs-kbd.inf   x86 09-15-1999 06:41      2,283  Kbstuff5.inf  x86 09-15-1999 06:37      2,120  Kbs-mou.inf   x86 09-15-1999 04:23         67  Compver.ini   x86 08-03-1999 01:21      5,953  Kbstuf5i.cat  x86 08-03-1999 01:50  1,685,676  Remctrl.exe   Alpha 07-21-1999 06:37         67  Compver.ini   Alpha 07-21-1999 06:31     10,480  Kbstuff5.sys  Alpha Note Because of file dependencies, the most recent hotfix or feature may contain additional files.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: prodsms

Keywords: kbbug kbfix kbqfe KB240875

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