Microsoft KB Archive/838640

= The Device column is blank when you run Msinfo32.exe with a FQDN in Windows Server 2003 =

Article ID: 838640

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

-





SYMPTOMS
When you run the Microsoft System Information tool (Msinfo32.exe) at a command prompt and specify the fully qualified domain name (FQDN) of a computer, the output lists the Resource, Device, and Status columns. However, the Device column is blank. For example, if you type Msinfo32 /computer  /report c:\fqdn.txt at a command prompt, where   is the FQDN of your computer, the Fqdn.txt file contains output that is similar to the following:  [DMA] Resource      Device  Status Channel 4             OK Channel 2              OK

[I/O] Resource             Device  Status 0x00000000-0x00000CF7        OK 0x00000000-0x00000CF7         OK 0x00000D00-0x0000FFFF         OK 0x000003B0-0x000003BB         OK

[IRQs] Resource  Device  Status IRQ 9             OK   IRQ 16             OK   IRQ 16             OK   IRQ 18             OK   IRQ 17             OK However, if you type Msinfo32 /computer   /report c:\non-fqdn.txt at a command prompt, where   is the name of your computer, all three columns are populated in the Non-fqdn.txt file.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

IA-64   Date         Time   Version            Size    File name --  16-Apr-2004  14:43  5.2.3790.163    1,261,056  Msinfo.dll       IA-64 x86   Date         Time   Version            Size    File name --  16-Apr-2004  17:52  5.2.3790.163      367,616  Msinfo.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwinserv2003presp1fix kbmisctools kbbug kbfix KB838640

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.