Microsoft KB Archive/149796

Great Greetings Won’t Start After Running Setup

PSS ID Number: Q149796 Article last modified on 07-04-1996

1.0

WINDOWS

=
========================================================= 1.0 WINDOWS Kbusage

= SYMPTOMS =

When you try to start Great Greetings, you receive this error message:

Alert! I couldn’t find the directory that has this program. Click add something and search harddisk…

= CAUSE =

This message occurs if Great Greetings is not installed in the same folder as Bob. This happens if there are two copies of the file named Utopia.dll on the computer. Duplicates of this file are caused by moving Bob to a new folder or drive, or partially deleting Bob and reinstalling Bob to a different folder.

= RESOLUTION =

To remedy this problem, delete any duplicates of Utopia.dll not in the Bob folder, then delete the Great Greetings folder and re-install Great Greetings.

= MORE INFORMATION =

Delete Duplicate Files
To delete duplicates of Utopia.dll not in the Bob folder, do the following:

  Click the Start button, point to Find, and click Files or Folders.   In the Named box, type: greetings   Click Find Now. When the search is complete, note which folder the Greetings folder is within.   In the Named box, type: utopia.dll   Click Find Now.   Note which Utopia.dll is in the folder identified in step 3. above.   Click this file, press DELETE and then Click Yes. 

Delete the Great Greetings Folder
To delete the Great Greetings folder, do the following:

  In the Named box, type: greetings </li>  Click Find Now. </li>  Click the Greetings folder, press DELETE, and Click Yes. </li>  Click Yes To All when prompted to delete individual files. </li></ol>

Start Bob, and run the Great Greetings Setup.

For detailed instructions, please see page 5 of the Great Greetings Companion booklet.

Delete Duplicate Files
To delete duplicates of Utopia.dll not in the Bob folder, do the following:

  On the File menu, click Search. In the Search For box, type: Utopia.dll </li>  In the Start From box, type: c:  </li>  Click OK. When the search is complete, note which Utopia.dll is in the folder identified in step 3. </li>  Click on this file, press DELETE, and Click Yes. </li></ol>

Delete the Great Greetings Folder
To delete the Great Greetings folder do the following:

  Open File Manager, in the Main group of Program Manager. </li>  On the File menu, click Search, and in the Search For box, type: greetings </li>  In the Start From box, type: c:  </li>  Click OK. When the search is complete, note which folder the Greetings folder is within. </li>  Click the Greetings folder, then press DELETE and Click Yes. </li> <li> Click Yes To All when prompted to delete individual files. </li> <li> Start Bob, and run the Great Greetings Setup. </li></ol>

For detailed instructions, please see page 5 of the Great Greetings Companion booklet.

KBCategory: Kbusage KBSubcategory: B_Greetings

= Additional reference words: w_bob =

Keywords : B_Greetings Version : 1.0 Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1996.