Microsoft KB Archive/170878

= WD97: Template Menu Customization Lost Opening in Word 97 =

Article ID: 170878

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Word 97 Standard Edition

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This article was previously published under Q170878



SYMPTOMS
In Microsoft Word 97, when you open a Microsoft Word version 2.x, 6.x, or 7.x template that contains menus that were modified by removing menu items, those menu items may reappear.

For example, when you create a template in Word 7.x and remove the Close command from the File menu, and then open that template in Word 97, the Close command reappears on the File menu.



WORKAROUND
To work around this problem, save your template as a Microsoft Word 97 template, and then remove the unwanted menu commands from the template.

For additional information, please see the following article in the Microsoft Knowledge Base:

155800 WD97: How to Customize, Create, and Restore Word Menus/Toolbars



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.



MORE INFORMATION
For additional information about similar problems with customized templates from earlier versions of Word, please see the following articles in the Microsoft Knowledge Base:

162292 WD97: Menu Item Moved When Template Converted to Word 97

163457 WD97: Customized Toolbar Button Reappears After Removing Button

Additional query words: 8.0 convert conv reappear comes back display shows

Keywords: kbbug kbtemplate KB170878

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