Microsoft KB Archive/921329

= The audio and the video are not synchronized or the video is delayed when you use a LifeCam together with MSN Messenger or with Windows Live Messenger to make a video call =

Article ID: 921329

Article Last Modified on 10/12/2007

-

APPLIES TO


 * Microsoft LifeCam NX-3000
 * Microsoft LifeCam NX-6000
 * Microsoft LifeCam VX-7000
 * Microsoft LifeCam VX-6000
 * Microsoft LifeCam VX-3000
 * Microsoft LifeCam VX-1000

-



SYMPTOMS
When you use a Microsoft LifeCam together with MSN Messenger or with Windows Live Messenger to make a video call, you may experience one of the following symptoms:
 * The audio and the video are not synchronized.
 * The video is delayed.



CAUSE
This issue may occur if one of the following conditions is true:
 * You have a low bandwidth connection.
 * Your contact has a low bandwidth connection.
 * You have slow computer.
 * Your contact has a slow computer.
 * The Windows Live Messenger servers are currently busy.



WORKAROUND
To work around this issue, reduce the bandwidth requirements. To reduce the bandwidth, you can set the camera to send reduced resolution video to reduce the necessary bandwidth. To do this, follow these steps:
 * 1) Close the video call.
 * 2) Click Start, click All Programs, click Microsoft LifeCam, and then click Microsoft LifeCam.
 * 3) Click Open resolution settings.
 * 4) In the Video Resolution section, select a lower resolution.
 * 5) Close the Resolution settings window, and then try the video call again.

If you have to make more improvements, go to step 4, and then select a lower setting.

Additional query words: jerky delay



Keywords: kbtshoot kbprb kbexpertisebeginner KB921329

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.