Microsoft KB Archive/834640

= Attachments to e-mail may not be sent in Microsoft CRM Sales for Outlook =

Article ID: 834640

Article Last Modified on 9/8/2006

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APPLIES TO

 Microsoft Business Solutions CRM Sales for Outlook, when used with:  Microsoft CRM 1.2

 Microsoft Business Solutions CRM 1.0  Microsoft Business Solutions CRM 1.0 Microsoft CRM 1.2

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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

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SYMPTOMS
An e-mail message that is generated in Microsoft Business Solutions CRM 1.2 Sales for Outlook and that has an attachment that is larger than 1 megabyte (MB) may not be sent correctly. Sometimes the message and the attachment are sent as expected, and at other times the message is sent without the attachment. If the attachment is not sent, you receive the following error message:

Error sending e-mail

When you try to send e-mail messages that have attachments that are larger than 4 MB, you may receive the following error message:

Server Error in '/' Application

Microsoft CRM 1.0 Sales for Outlook is hard coded to not allow attachments greater than 5,242,880 bytes.

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RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Keywords: kbqfe kbprb kbmbsmigrate kbhotfixserver kbmbsemail KB834640

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