Microsoft KB Archive/275666

= AvantGo Software Stops Responding After Installing ActiveSync 3.1 Build 9587 =

Article ID: 275666

Article Last Modified on 5/20/2005

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APPLIES TO


 * Microsoft ActiveSync 3.1
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition

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This article was previously published under Q275666



SYMPTOMS
After you install Microsoft ActiveSync version 3.1, build 9587, your AvantGo program may stop responding. The ActiveSync status window may display the following message:

Needs Attention



CAUSE
This behavior can occur because the ActiveSync program overwrites your computer's current newer version of the AvantGo software with an older version. The ActiveSync program can even overwrite the necessary registry entries that point to the newer version of AvantGo.



RESOLUTION
To resolve this behavior, reinstall the newest version of the AvantGo software from the following AvantGo Web site at:

http://www.avantgo.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



MORE INFORMATION
AvantGo is a document viewer that enables your computer system to display, navigate, and interact with Web pages.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kb3rdparty KB275666

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