Microsoft KB Archive/146199

= UNCONF: Page Fault in Ccmail.exe after Installing Office 95 =

Article ID: 146199

Article Last Modified on 8/17/2005

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APPLIES TO


 * Microsoft Office 95 Standard Edition

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This article was previously published under Q146199





WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.



SYMPTOMS
In Lotus cc:Mail, you may receive a general protect fault error message when you start cc:Mail after you set up Microsoft Office for Windows 95. If you click Details, the message states that an execution error occurred in Ccmail.exe, and cc:Mail is closed.



CAUSE
This problem has been reported to occur when a customer installs Office 7.0, clicks Yes when prompted to connect to cc:Mail from the Send command in Office programs, and then starts cc:Mail from the shortcut icon.

The error may appear because the Setup program installs an updated Dynamic Link Library (.dll) file that cc:Mail attempts to use but cannot.



WORKAROUND
To work around this problem, start cc:Mail from the MS-DOS prompt. To do this, create a batch (.bat) file that starts cc:Mail in an MS-DOS window, and then create a shortcut that points to the batch file.

WARNING: ANY USE BY YOU OF THE CODE PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this code "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

To start cc:Mail in an MS-DOS window, a customer can use the following batch file: @echo off REM This file calls cc:Mail Mobile to run the Windows version REM of cc:Mail from an MS-DOS window. cd c:\ccmobile ccmail.exe cd\windows exit NOTE: In the fourth and sixth lines of the .bat file, the folder locations for "ccmobile" and "windows", may differ depending on where the customer installs cc:Mail and Microsoft Windows 95.

To create a shortcut, follow these steps:


 * 1) Using the right mouse button, click on the Desktop.
 * 2) Click New, and then click Shortcut.
 * 3) To select the batch file, click Browse, locate the file, and double- click it.

Additional query words: cc: mail

Keywords: KB146199

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