Microsoft KB Archive/294660

= OAER: Word Stops Responding When You Try to Print a List of Markups =

Article ID: 294660

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q294660



SYMPTOMS
When you try to print a list of markups in Microsoft Word 2002, you may receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

Note When you view the data in the error report, the report contains an error signature that is similar to the error signature that is listed at the beginning of this article.



CAUSE
Word 2002 may stop responding if all the following conditions exist:
 * 1) Your document contains numbering.
 * 2) Track Changes is turned on in your document.
 * 3) You click to select the List of markup check box in the Print dialog box, and then try to print the list.



WORKAROUND
To work around this problem, use one of the following methods:  Close all other open documents, close Word 2002, and then reopen Word 2002. Before you reopen your document, try to open and close several other documents. Try to print the document again. Remove all numbering from the document before you try to print the document again. To do so, click to select the numbered text, and then click Numbering on the Formatting toolbar.

Note If Track Changes is turned on, make sure that you turn it off before you remove the numbering. If Track Changes is not turned off, your document shows the removal of numbers as new changes. To turn off Track Changes, click Track Changes on the Tools menu. Click to select the Document showing markup option instead of List of markup. To do so, follow these steps:  On the File menu, click Print. In the Print dialog box, click Document showing markup in the Print what box. Click Print.</li></ol>

Note The List of markup option does not list all the changes on a separate page. Most changes are listed in the inline bubble. Only changes that are very long are listed on a separate page.</li></ul>

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Additional query words: crash crashes

Keywords: kbbug kbdta kberrmsg kbgrpmose kbnofix kbprod2web KB294660

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