Microsoft KB Archive/303849

= Cannot Send E-mail Messages from an MSN Mail Account After July 16, 2001 =

Article ID: 303849

Article Last Modified on 9/4/2007

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APPLIES TO


 * Microsoft Outlook Express 5.02 for Macintosh
 * Microsoft Entourage X for Mac
 * Microsoft Entourage 2001 for Mac Special Edition

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This article was previously published under Q303849



SUMMARY
IMPORTANT: This article is for informational purposes only. The Microsoft Network (MSN) Internet access does not provide any technical support for Macintosh-related issues.

On July 16, 2001 the MSN Simple Mail Transfer Protocol (SMTP) servers will be upgraded to protect against unsolicited commercial e-mail messages, often referred to as &quot;spam.&quot; These changes require that you modify your e-mail settings to continue sending e-mail messages by using your MSN account. Make the changes that are described in this article no later than July 16, 2001 to ensure outgoing mail access.

NOTE: If you do not make this change, as MSN deploys its new system, you will lose the ability to send e-mail messages.



MORE INFORMATION
If you want to use an MSN e-mail account on a Macintosh to send e-mail messages after July 16, 2001, you need to install the updated version of Outlook Express or the updates for Entourage, and update your settings. Outlook Express 5.0.3 is available at the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx#OE

The Entourage 2001 Hotmail update is available at the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx

The Entourage 2001 Special Edition Hotmail update is available at the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx

The Entourage X Hotmail update is available at the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx

To update the SMTP server settings, perform these steps:
 * 1) Start the e-mail program, and then click Accounts on the Tools menu.
 * 2) In the Accounts dialog box, click your MSN account, and then click Edit.
 * 3) In the Edit Account dialog box, modify the Account ID to read the full address (i.e., in the form: someone@msn.com).
 * 4) Under Sending mail, type macsmtp.email.msn.com in the SMTP server entry box.
 * 5) Click Click here for advanced sending options.
 * 6) In the dialog box that is displayed, click to select the SMTP server requires authentication option check box, and then click Use same settings as incoming mail server.
 * 7) In the upper-left corner, click the Close box to close the Advanced Sending Options dialog box.
 * 8) Click OK to close the Edit Account dialog box, and then click the Close box to close the Accounts dialog box.

Additional query words: mac macintosh connect send mail outgoing SMTP server update broken work MSN 7/16/01 july 16

Keywords: kbinfo KB303849

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