Microsoft KB Archive/172127

= "File Access Error" Using Mcafee Netshield and Word 6.0 or Later. =

Article ID: 172127

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 3.51
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 3.51
 * Microsoft Windows NT Server 4.0 Standard Edition

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This article was previously published under Q172127



SYMPTOMS
When you run McAfee Netshield version 2.52 for Windows NT and Microsoft Word 6.0 or later, you may receive a "File Access Error" when trying to save a document.



CAUSE
The problem is caused by the way McAfee NetShield 2.32a scans Word temporary files.



RESOLUTION
To resolve this problem, perform one of the following workarounds:  Remove McAfee Netshield or upgrade it to version 2.53a or later.

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 Disable the Fast Save feature in Microsoft Word. To disable this feature, perform the following steps:

 In Word, click Options from the Tools menu. In the Options dialogue box, click the Save tab, and then clear the Allow Fast Saves check box.

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 Disable scanning of Microsoft Word .doc files. This is not recommended, as this will leave the system open to macro virus infections.</li></ul>

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MORE INFORMATION
McAfee Netshield is a third party product manufactured McAfee Associates, Inc. a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: virus checker files msword prodnt

Keywords: kb3rdparty kbprb KB172127

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