Microsoft KB Archive/265510

= Message Builder Fails to Start with Event IDs 16392 and 16409 =

Article ID: 265510

Article Last Modified on 4/20/2001

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APPLIES TO


 * Microsoft Site Server 3.0 Standard Edition

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This article was previously published under Q265510



SYMPTOMS
The Message Builder service on your Windows NT Server-based computer fails to start, and the Event Viewer logs the following event messages:

ID: 16392

Source: msgbldsvc

Desc: The Message Builder Service failed to start. Check to see if the service is installed properly.

ID: 16409

Source: msgbldsvc

Desc: Message Builder failed to initialize packageq qeueue at.

NOTE: The misspellings in event ID 16409 is the actual text of the description.



CAUSE
One or more metabase keys for the Direct Mail service are missing or corrupt.



RESOLUTION
To resolve this issue, use MetaEdit version 2.1 to correct the Direct Mail values. For additional information on MetaEdit, click the article number below to view the article in the Microsoft Knowledge Base:

232068 FILE: How to Download, Install, & Uninstall the IIS MetaEdit 2.1

After MetaEdit is installed, do the following:  Open MetaEdit, and then expand the LM key. Select the TMailer key. The two values to edit are indicated with ID numbers 1 and 4.  Double-click each of these items to edit them as follows: 1 - \Data\Knowledge\Membership\Direct Mail Package Queue 4 - C:\WINNT\System32\LOGFILES\Direct Mail Logs  Close MetaEdit, and then start the Message Builder service.

Keywords: kbprb KB265510

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