Microsoft KB Archive/230054

= WINUP: Cannot Access Windows Update When Netscape Is the Default Web Browser =

PSS ID Number: 230054

Article Last Modified on 5/23/2003

-

The information in this article applies to:


 * Microsoft Windows Update

-



This article was previously published under Q230054



SYMPTOMS
When you click Start, and then click Windows Update, Netscape may not take you to the Windows Update Web site and may return the following message:Thank You for your interest in Windows Update. Windows Update is the online extension of Windows that helps you get the most out of your computer. Note You must be running a validly licensed Windows operating system to access the Windows Update Web site. Windows® 98 and Windows® 2000 users: Please start the Windows Update service from the link on your Start menu. Windows® 95 and Windows NT® 4.0 users: You need to be running a version of Internet Explorer 4 or higher in order to use Windows Update. All Users: Windows Update can only be accessed by Internet browsers that support ActiveX Controls. For more information about ActiveX Controls, please refer to the Windows Update FAQ. To download the latest version of Internet Explorer, visit the Internet Explorer Downloads Web site. Once Internet Explorer is installed, you can go to the Windows Update site by typing http://windowsupdate.microsoft.com into the address bar. This problem occurs even if you open Internet Explorer and type the Windows Update address



CAUSE
This problem may occur if the following conditions are true:
 * Netscape 4.5 or later is your default Web browser.
 * You have downloaded Internet Explorer 5.0 from a Web site other than the Windows Update Web site.
 * You have not updated the Wupdmgr.exe file to at least version 5.00.9106.0.



RESOLUTION
To resolve this problem and visit the Windows Update Web site, set Internet Explorer 5.0 as your default Web browser. When you access Windows Update, Wupdmgr.exe updates automatically. After you update the file, you may reset Netscape as your default browser.

To configure Internet Explorer as the default browser, follow these steps:  Start Internet Explorer Click Yes when you receive the following message:

Internet Explorer is not currently your default browser. Would you like to make it your default browser?



If you do not receive this message when you start Internet Explorer, follow these steps:  In Internet Explorer, click Tools, and then click Internet Options. Click the Programs tab, and then select the Internet Explorer should check to see whether it is the default browser check box. Close, and then reopen Internet Explorer.</li> Click Yes when you receive the following message:

Internet Explorer is not currently your default browser. Would you like to make it your default browser?

</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: winup

Keywords: kbfix kbprb kbwindowsupdate KB230054

Technology: kbWinUpdate kbWinUpdateSearch

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© 2004 Microsoft Corporation. All rights reserved.