Microsoft KB Archive/826970

= MSN Messenger contacts and online status of MSN Messenger are not displayed in Outlook 2007 or in Outlook 2003 =

Article ID: 826970

Article Last Modified on 1/24/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2007

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SYMPTOMS
When you sign in to MSN Messenger after you start Microsoft Office Outlook 2007 or Microsoft Office Outlook 2003, Outlook does not display your online status in MSN Messenger, or your MSN Messenger contacts.



CAUSE
This behavior may occur if you have Microsoft Windows Messenger 4.6 or Windows Messenger 4.7 started, and also have MSN Messenger 5.0 started at the same time.



RESOLUTION
To resolve this behavior, quit MSN Messenger. To do this, click the MSN Messenger icon in the taskbar, and then click Exit.



MORE INFORMATION
Typically, MSN Messenger starts automatically whenever you start Microsoft Windows, unless you turn off this setting in your Messenger options. However, if you set up Windows Messenger for corporate instant messaging and to start automatically when you start Windows, it will continue in this manner and MSN Messenger will not start automatically.

To configure MSN Messenger not to start automatically when you start Windows, follow these steps:
 * 1) Click Start, point to Programs, and then click MSN Messenger.
 * 2) Click Sign-in.
 * 3) In the MSN Messenger window, click Tools, click Options, click the General tab, and then click to clear the Run Messenger when Windows starts check box.
 * 4) Click OK.

Additional query words: messenger version 4.6 5.0 buddy list buddies contact list OL2007

Keywords: kbcontacts kbmsn kbprb KB826970

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