Microsoft KB Archive/187660

= Changing Channel in WebTV Stops Program Guide Download =

Article ID: 187660

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q187660



SYMPTOMS
If you change channels in Microsoft WebTV for Windows while the program guide is being downloaded, the download is not completed.



CAUSE
Program guide data is available on only one channel. Changing channels interrupts the download process.



RESOLUTION
Do not change channels while the program guide is being downloaded. Wait until the program guide download is finished before you change channels. You can also change the scheduled program guide download time to a later time.

For information about Task Scheduler, click Start, click Help, click the Index tab, type task, and then double-click the "Task Scheduler" topic.



MORE INFORMATION
When the program guide is being downloaded, a Guide Loader icon appears on the right side of the taskbar. Do not run WebTV for Windows or attempt to change the channel until the icon disappears.

Additional query words: WebTV Guide+ G-Guide GuidePlus Gemstar Starsight TV listing listings

Keywords: kbprb kbtool win98 KB187660

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