Microsoft KB Archive/298029

= OFFXP: Error Message Log File Always Contains &quot;Info 2898: An Internal Error Has Occurred&quot; =

Article ID: 298029

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q298029



For a Microsoft Office 2000 version of this article, see 230879.



SYMPTOMS
When you view the setup log file for Office, you may see the following entries even though setup was successful:

Info 2898. An internal error has occurred. Contact your Information Technology department for assistance.

-or-

Info 2743. An internal error has occurred. Contact your Information Technology department for assistance.

-or-

Info 2726. An internal error has occurred. Contact your Information Technology department for assistance.



CAUSE
These errors are debug messages and can be ignored if you did not receive an error message during setup.



MORE INFORMATION
Office will create three log files during the installation process, one for Setup.exe, one for the Windows Installer (System Files Update) and one for the Windows Installer (Office Installation). The log files will be created in your Temp folder. The log files will be created in your Temp folder and will have names similar to:   Log file for            Log file name Setup.exe              Office XP Setup(####).txt

Windows Installer (System Files Update)  Office XP Setup(####)_Task(0001).txt

Windows Installer (Office installation)  Office XP Setup(####)_Task(0002).txt

where is the edition of Office you are installing. The #### characters in the log file names will be numbers beginning with 0001, and will increment by 1 if you have run Setup multiple times. So the log file with the highest number would be the log file for the last time you ran Setup.

NOTE: You may only have a Windows Installer log file for the Office installation and not the System Files Update installation. On most versions of Windows, the System Files Update installation is not required so a log file is not created for it. In this situation, the Windows Installer log file for the Office installation will have Task(0001) appended to the log file instead of Task(0002).

The errors listed will be in the log file for the Windows Installer.

