Microsoft KB Archive/289846

= Error Message About Missing Pdlwemsg.dll File Appears When You Start Windows Me =

Article ID: 289846

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q289846



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
When you start Windows Millennium Edition (Me) on a computer that has IBM's PComm installed, you may receive the following error message:

A required dll file has not been found: pdlwemsg.dll

The error message appears twice, and then the computer successfully loads Windows Me.



RESOLUTION
To resolve this behavior, remove and then reinstall the PComm program after you install Windows Me.



MORE INFORMATION
If removing and reinstalling PComm does not resolve this behavior, remove the registry key that is associated with PComm:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

 Start Registry Editor (Regedt32.exe). Locate and click the following key in the registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices

 Remove the value that contains the C:\WINDOWS\SYSTEM\pcssfrrx.exe path.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbprb KB289846

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