Microsoft KB Archive/150241

= SNAADMIN.EXE Application Exception When Deleting Users =

Article ID: 150241

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft SNA Server 2.0, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 2.1, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 3.0, when used with:
 * Microsoft Windows NT 4.0
 * Microsoft SNA Server 2.11 Service Pack 1, when used with:
 * Microsoft Windows NT 4.0

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This article was previously published under Q150241





SYMPTOMS
When you delete a large number of users from within the Users and Groups window of SNA Server Admin causes an application exception error similar to the following:

An application error has occurred

and an application error log is being generated.

snaadmin.exe

Exception: access violation (0xc0000005), Address: 0x00a3169c

In addition, the Application Event Log will report the following error:

Event ID: 4097

Source: DrWatson

Description: The application, snaadmin.DBG, generated an application

error. The error occurred on 4/10/1996 @ 11:07:30.280. The exception

generated was c0000005 at address 00a3169c (HashRemove).

A DRWTSN32.LOG containing the details of the application exception

will be located in the directory.



CAUSE
The Application Exception error occurs because the HashRemove function in SNA Server Admin is trying to remove an uninitialized hash entry when you delete a large number of users.



RESOLUTION
SNACFG.DLL has been updated to correct the problem.



STATUS
Microsoft has confirmed this to be a problem in Microsoft SNA Server versions 2.1, 2.11, and 2.11.sp1. This problem was corrected in the latest Microsoft SNA Server 2.11 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsna trap

Keywords: kbbug kbfix kbnetwork KB150241

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