Microsoft KB Archive/873384

= Advertised programs can run on unsupported operating systems in Systems Management Server 2003 =

Article ID: 873384

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
You create a Microsoft Systems Management Server (SMS) 2003 advertisement for a program that can run only on specific operating systems or that requires a specific service pack level. However, the advertisement can run on computers that are running SMS 2003 Advanced Client when these computers are also running unsupported operating systems or do not have a required service pack installed.



CAUSE
This problem occurs if all the following conditions are true:
 * Your SMS 2003 hierarchy includes parent sites that have an SMS 2003 service pack installed.
 * Your SMS 2003 hierarchy includes child sites that do not have an SMS 2003 service pack installed. Or the child sites have an SMS 2003 service pack installed that is an earlier version than the service pack that is installed on the parent site.
 * You create the package on an SMS 2003 parent site that has an SMS 2003 service pack installed that is later than the SMS 2003 service pack that is installed on the child site.
 * The computer that is running SMS 2003 Advanced Client and that runs the advertised program is a member of a child site that does not have the same service pack installed as the parent site where you created the package.
 * The program that you advertise requires a specific operating system or service pack to run on the SMS 2003 client of the child site. However, the specific operating system or service pack did not exist when the SMS 2003 service pack was installed on the child site.



Service pack information
To resolve this problem, obtain the latest service pack for SMS 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How to obtain the latest Systems Management Server 2003 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix requires SMS 2003 without a service pack.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size    File name -  25-Dec-2003  12:40  2.50.2726.144  48,128  Baserc.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
SMS 2003 Service Pack 1 includes an update for operating systems and for service packs. This update can be targeted when you distribute software to SMS 2003 client computers. On computers that do not have SMS 2003 SP1 installed, this hotfix updates the list of supported operating systems and of supported service packs.

Important If you apply this hotfix to a parent site that does not have a service pack installed, but you do not update child sites with the same hotfix, this problem will occur.

We recommend that you plan your SMS 2003 site service pack upgrades to include all sites in your SMS hierarchy.

For additional information about SMS 2003 software updates, click the following article number to view the article in the Microsoft Knowledge Base:

870652 Systems Management Server 2003 software updates now use Update.exe

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: platform operating system advertisement

Keywords: kbqfe kbhotfixserver kbsmsdistribution kbwinservperf kbmgmtservices kbbug kbfix KB873384

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