Microsoft KB Archive/159163

= XCLN: Exchange Client PST Limitations =

Article ID: 159163

Article Last Modified on 10/28/2006

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APPLIES TO


 * Microsoft Exchange Client 5.5
 * Microsoft Exchange Client 5.0
 * Microsoft Exchange Client 4.0
 * Microsoft Exchange Client 5.0
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Service Pack 1
 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q159163



SYMPTOMS
You may be unable to add any items (posted messages or files) to an existing personal folder (PST file) in the Microsoft Exchange Client. When you attempt to do so, one of the following error messages may be displayed:

An item could not be copied. The action could not be completed.

An item could not be moved. The action could not be completed.

Changes to the item could not be saved. The action could not be completed.

General Microsoft Exchange failure. Make sure Microsoft Exchange is installed correctly then try again.

In Microsoft Outlook 8.0x, you may receive one of the following error messages when you attempt to copy or move an item to a folder in a .PST file that contains more than 16,383 items:

Could not make another copy of the item. The original was either moved or deleted, or access was denied.

The item could not be moved. It was either moved or deleted, or access was denied.



CAUSE
PST files are limited to items of 16,384 in a table. This means PST files can accept 16,384 folders of up to 16,384 items in a folder. The maximum size a PST can be is 2 gigabytes (GB) total file size.



RESOLUTION
To store more information, create additional personal folders (PST files) or delete some information from the existing PST file.

Additional query words: 4.00 exceed ol97 ol98 8.0 8.01 8.02 8.03

Keywords: KB159163

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