Microsoft KB Archive/255006

= You receive an "Error 1308. Source file not found \IE5\EN\ICWCON.CAB" error message when you install the Office 2000 SR-1 Update =

Article ID: 255006

Article Last Modified on 4/17/2006

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APPLIES TO


 * Microsoft Office 2000 Service Pack 1

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This article was previously published under Q255006



SYMPTOMS
When you install the Microsoft Office 2000 Service Release 1 (SR-1) Update, you receive the following error message:

Error 1308. Source file not found: \IE5\EN\ICWCON.CAB.

Verify that the file exists and that you can access it.

where  is the path to the SR-1 Update. When you click Ignore, you receive another similar error message. If you continue to click Ignore when each error message appears, eventually an error message appears that lists each of the following files:

 \IE5\EN\IENT_S5.CAB \IE5\EN\IE50EM.EXE \IE5\EN\OAINST.EXE \IE5\EN\NM30.CAB \Support\READMORE.TXT \Support\OA4514.EXE \Support\Win2000\1\W2K_ARA.EXE \Support\Win2000\13\W2K_HBR.EXE \Support\Win2000\17\W2K_JPN.EXE \Support\Win2000\17\nec98\W2KNEC98.EXE \Support\Win2000\18\W2K_KOR.EXE \Support\Win2000\9\W2K_ENG.EXE \Support\\Non2000\HHUPD.EXE \Support\Non2000\RICHEDIT.EXE \Support\Non2000\OUT40.EXE \Support\Non2000\Q248120.EXE \Support\Non2000\OUT128.EXE \Support\Non2000\OAINST.EXE \Support\Non2000\GIMEFIX.EXE

If you ignore all of these error messages, the following error message appears:

Internal error 2371: Please contact product support for assistance.



CAUSE
This problem occurs if you try to apply the Office 2000 SR-1 Update to your administrative installation point.



RESOLUTION
To resolve this problem, download and install the Office 2000 SR-1 Administrator Update. For additional information about how to download and install the Office 2000 SR-1 Administrator Update, click the following article number to view the article in the Microsoft Knowledge Base:

257983 OFF2000: How to Obtain and Apply the SR-1/SR-1a Update to Administrative Installations

Additional query words: OFF2000 patch sr1patch sr1update update sr1

Keywords: kberrmsg kbtshoot kbnofix kbsetup kbprb kbupdate KB255006

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