Microsoft KB Archive/287410

= SBS Asbrdcst.dll Initialization Error Is Caused By ARCserve 6.6 =

Article ID: 287410

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft BackOffice Small Business Server 4.0

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This article was previously published under Q287410



SYMPTOMS
After you have installed ARCserve 6.6 Standard Version on a computer running Microsoft BackOffice Small Business Server (SBS) 4.0, the following error message may appear when you start the computer:

liccheck.exe

Asbrdcst.dll initialization failed

wsock32.dll failed. This process is terminating abnormally.



CAUSE
This behavior can occur because ARCserve 6.6 is not compatible with Small Business Server.



RESOLUTION
To resolve this behavior, uninstall ARCserve 6.6, and then install the version designed for SBS.



MORE INFORMATION
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To manually uninstall ARCserve Version 6.6:


 * 1) Stop all ARCserve engines.
 * 2) Remove the ARCserve directory.
 * 3) Start Registry Editor (Regedt32), and then delete the following keys:

HKEY_LOCAL_MACHINE/Software/ARCserve

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDBEngine

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDiscoverySvc

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASJobEngine

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASMsgEngine

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASTapeEngine
 * 1) Restart the computer, and then check Event Viewer for any ARCserve errors.

To uninstall ARCserve 6.5:


 * 1) Run the ARCserve uninstall utility.
 * 2) Start Registry Editor (Regedt32), and make sure the following keys have been deleted:

HKEY_LOCAL_MACHINE/Software/ARCserve

HKEY_LOCAL_MACHINE/Software/DiscoveryImplementationList

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDBEngine

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDiscoverySvc

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASJobEngine

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASMsgEngine

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASTapeEngine

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/cheysaq

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services Cheyenne Alert Notification Server

NOTE: If the Data Migration option was installed, then delete these keys:

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDME

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDMP

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDMSHEXT

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneFSM


 * 1) In the Winnt\System32 directory, turn off the Read Only attribute of the following files and then delete them:

CHEYPROD.DLL

CSTOOL.DLL

ASBRDCST.DLL

CHEYSAQ.EXE

ASDSCSVC.EXE
 * 1) Restart the computer, and then check Event Viewer for any ARCserve errors.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Computer Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: smallbiz

Keywords: kbprb KB287410

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