Microsoft KB Archive/112090

= AWFAX: Err Msg or No Connection with PM14400FXSA Fax Modem =

Article ID: 112090

Article Last Modified on 11/6/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q112090



SYMPTOMS
If you use the Practical Peripherals PM14400FXSA fax modem with Microsoft At Work PC Fax, you may experience problems establishing a connection, or you may receive one of the following error messages:

Failure during negotiation

-or-

Line quality is too poor



CAUSE
The Practical Peripherals PM 14400 FXSA fax modem (the external unit with LCD) requires ROM version 1.23 or later.



MORE INFORMATION
To determine the ROM version for the fax modem, check the ModemID= line in the [COMx] section of the EFAXPUMP.INI file. This line identifies the modem used on the COM port and includes a ROM version number.



STATUS
PM14400FXSA fax modem is manufactured by Practical Peripherals, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 3.11 error efax pc fax 14400 fx sa pm PM14400FXSA

Keywords: KB112090

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