Microsoft KB Archive/290120

= OFFXP: Error Message When You Close Windows Explorer Window; Office Shortcut Bar Closes =

Article ID: 290120

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Office XP Developer Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Professional with FrontPage
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition

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This article was previously published under Q290120



For a Microsoft Office 97 version of this article, see 168202.



SYMPTOMS
When you close a Microsoft Windows Explorer window in Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me), you may receive an error message similar to the following:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, you receive the following error message

MSOFFICE caused a general protection fault in module USER.EXE at 0003:00001130.

and the Microsoft Office Shortcut Bar closes.

NOTE: This problem does not occur on computers that are running Microsoft Windows NT 4.0.



CAUSE
This problem can occur when the following conditions are true:


 * You click the Office Shortcut Bar menu in the upper-left corner of the Office Shortcut Bar. -and-


 * While the Office Shortcut Bar menu is still displayed, you click the Close button (the &quot;X&quot;) in the upper-right corner of Windows Explorer.



WORKAROUND
To prevent this problem from occurring, do not close Windows Explorer when the Office Shortcut Bar menu for the Office Shortcut Bar is visible.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: osb gpf ipf crash

Keywords: kbbug kberrmsg kbnofix KB290120

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