Microsoft KB Archive/811147

= Windows Messenger Hangs During Shutdown and a Terminate Program Dialog Box Appears =

Article ID: 811147

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you shut down your computer, Windows Messenger may stop responding (hang). When this occurs, you receive a Terminate Program dialog box that states &quot;Msmsgs.exe not responding&quot; or &quot;ActiveMovie not responding.&quot; This problem may occur approximately 1 time in 200 shutdown attempts. The Terminate Program dialog box appears because a program is not responding during the shutdown process.



Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version     Size     File name 17-Jan-2003 15:36  8.1.4008.0   57,400  Cplexe.exe 17-Jan-2003 15:34  8.1.4008.0  335,917  Imjp81.ime 06-Feb-2003 13:56  8.1.4008.0  827,438  Imjp81k.dll 06-Feb-2003 13:56  8.1.4008.0  360,494  Imjpcic.dll 06-Feb-2003 13:56  8.1.4008.0  716,857  Imjpcus.dll 06-Feb-2003 13:56  8.1.4008.0   81,977  Imjpdct.dll 22-Jan-2003 09:52  8.1.4008.0  307,258  Imjpdct.exe 17-Jan-2003 15:36  8.1.4008.0  155,706  Imjpdsvr.exe 17-Jan-2003 15:36              196,666  Imjpinst.exe 17-Jan-2003 15:36  8.1.4008.0  208,953  Imjpmig.exe 17-Jan-2003 15:36  8.1.4008.0  233,528  Imjprw.exe 17-Jan-2003 15:36  8.1.4008.0  262,201  Imjputy.exe 06-Feb-2003 13:56  8.1.4008.0  274,490  Imjputyc.dll 14-Nov-2002 10:01  5.3.10.0      4,608  Spmsg.dll Note Debug symbol files are required by an administrator to do both kernel and user mode debugging. These files provide a method to resolve global variables and function names in the loaded executable file.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB811147

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