Microsoft KB Archive/828154

= &quot;Stop 0x1E&quot; Error Message on Computers That Have Third-Party Filter Driver Products =

Article ID: 828154

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows NT 4.0 Service Pack 6a
 * Microsoft Windows NT Workstation 4.0 Developer Edition

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SYMPTOMS
You may intermittently receive a &quot;Stop 0x1E&quot; error message on computers that have third-party filter driver products (for example, antivirus software) installed.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Windows NT version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name 04-Sep-2003 08:45  4.0.1381.7235  957,568  Ntkrnlmp.exe 04-Sep-2003 08:45  4.0.1381.7235  937,280  Ntoskrnl.exe 04-Sep-2003 08:45  4.0.1381.7235  266,224  Rdr.sys Note Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.



STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kbhotfixserver kbqfe kbfix kbbug KB828154

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