Microsoft KB Archive/189728

= Programs Quit Unexpectedly When You Browse Mobile Devices Folder =

Article ID: 189728

Article Last Modified on 11/26/2003

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APPLIES TO


 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition
 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1

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This article was previously published under Q189728



SYMPTOMS
If you synchronize files on a Handheld PC (H/PC) with a desktop computer, and then open a folder located in the Mobile Devices folder on the desktop computer, you may experience any of the following symptoms:


 * All running programs quit unexpectedly.
 * All icons on the taskbar disappear except for the clock and the Start button.
 * You receive an "Invalid Page Fault" error message.



CAUSE
This behavior can occur if the total length of the path to the folder on the H/PC is greater than 128 characters.



RESOLUTION
To resolve this issue, rename the folders on the H/PC that contain the folder you opened on the desktop computer, and then synchronize the H/PC with the desktop computer. To do this, follow these steps:
 * 1) Press and hold down the ALT key, tap the folder you want to rename, and then tap Rename.
 * 2) Type a shorter name for the folder, and then press ENTER.
 * 3) Repeat steps 1-2 for each folder on the H/PC in which the folder you opened on the desktop computer is contained until the total length of the path to the folder on the H/PC contains less than 128 characters.
 * 4) Synchronize the H/PC with the desktop computer.



STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.

Additional query words: hand held synch close closed crash

Keywords: kbenv kbprb KB189728

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