Microsoft KB Archive/176241

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Last reviewed: December 18, 1997

Article ID: Q176241 The information in this article applies to:
 * Microsoft Exchange Server versions 4.0, 5.0, and 5.5

SYMPTOMS
If you are generating the offline Address Book (OAB) and insufficient disk space is available, the following error message may appear:

An error occurred while generating the offline Address Book. To view details, see the application event log in the Windows NT Event Viewer on  the offline Address Book server.

Microsoft Exchange Administrator ID no. c1031662 The event viewer will log the following event: Event ID 5004 Generation of the offline Address Book is complete. Result: An error occurred.

CAUSE
When you generate the offline Address Book (OAB), temporary files are created. They are usually created in the system drive of the server, unless the administrator has changed the %temp% and %tmp% environment variables.

A change in the %temp% and %tmp% environment variables could cause a problem if the system drives are used for paging files only and a limited amount of disk space is allocated to the system drive.

RESOLUTION
To correct the problem, create available disk space by deleting unnecessary files or moving the %temp% and %tmp% environment variables to another drive location, in Control Panel, System icon, Environment tab. Then you can regenerate the offline Address Book.

Keywords         : XADM kbusage Version          : WinNT:4.0,5.0,5.5 Platform         : WINDOWS
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