Microsoft KB Archive/326925

= OAER: Outlook Stops Responding and You Receive an Error That References the Nakrnl32.dll File =

Article ID: 326925

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft Office XP Application Error Report
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition

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This article was previously published under Q326925





Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the error that you just experienced. After investigating error reports provided by users like you, our engineers devised a work around for this problem. This article contains information that may help you avoid encountering this problem again in the future.

ERROR SIGNATURE
This article describes a problem where Microsoft Outlook unexpectedly quits (crashes) with the following error signature: App Name     App Version      Module Name     Module Version   Offset -- Outlook.exe      Nakrnl32.dll            0000681e where  is a number equal to or greater than 8.2.1.4106, and where   is a number equal to or greater than 4.5.276.0. Additionally, other offsets are possible.



SYMPTOMS
When you use Microsoft Outlook 2002, or when you use any of the products listed at the beginning of this article on a computer with Microsoft Windows XP installed, you may receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

Additionally, when you use a version of Microsoft Outlook other than Outlook 2002 on a computer that does not have Windows XP installed, other errors may occur. If your customer experiences an alternate error not covered in the existing text of this article, please comment this article with the exact error message and provide a supporting case number.



CAUSE
The problem you encountered may be caused by a Microsoft Exchange add-in named the McAfee Virus Scan Alert Manager.

NOTE: The McAfee Virus Scan Alert Manager is manufactured by Network Associates, Inc.



WORKAROUND
Contact Network Associates, Inc. to obtain assistance with removing Alert Manager add-in from Microsoft Outlook, or to inquire about updates for the McAfee Virus Scan Alert Manager that may resolve this issue.



MORE INFORMATION
For more information about the McAfee Virus Scan's Alert Manager, see the following Network Associates, Inc. Web site: http://www.mcafee.com

For information about how to contact Network Associates, Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting 289508 OFFXP: How to Read Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Keywords: kbbug kbnofix kbprod2web KB326925

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