Microsoft KB Archive/830693

= You cannot use earlier versions of templates in Windows Rights Management Services (RMS) after you upgrade to RMS Server 2003 =

Article ID: 830693

Article Last Modified on 12/19/2003

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APPLIES TO


 * Microsoft Windows Rights Management Services (RMS) for Windows Server 2003

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SYMPTOMS
After you upgrade a Microsoft Windows Rights Management Services (RMS) server, you cannot use templates that you created in the earlier version of RMS to create Rights Management-protected content.

You may repeatedly receive a message that prompts you to download a new client licensor certificate. You may receive this message although your client licensor certificate is valid.



CAUSE
This problem may occur if you change the name of the RMS licensing cluster when you install the new version of RMS.

For example, the following sequence of events describes how the problem occurs:
 * 1) You set up a pilot program with an RMS installation, and you name the licensing server cluster as RMS_test_server.
 * 2) You upgrade the RMS server and expand the scope of the RMS server to include your whole organization.
 * 3) During the upgrade, you change the name of the server to RMS_licensing_server.

As a result, the license acquisition URL that is identified in templates that users may have created during the pilot program is no longer valid.



RESOLUTION
To resolve this problem, use the currently installed version of RMS to create new templates and to publish new templates. To do this, follow these steps:
 * 1) Remove the previously created templates from the client computers and from any network share locations.
 * 2) Use the RMS Administration Web pages to create new templates.
 * 3) Save the new templates to a location where the client computers can access these templates.
 * 4) Use Systems Management Server (SMS) or Group Policy to write the new templates to the client computers.

Alternatively, direct users to download the new templates from the location where you saved them in step 3.



STATUS
This behavior is by design.

Keywords: kbupgrade kbsysadmin kbtemplate kbprb KB830693

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