Microsoft KB Archive/303496

= Train Simulator: Error Message: Microsoft Train Simulator Has Encountered a Problem And Needs to Close. We Are Sorry for the Inconvenience =

Article ID: 303496

Article Last Modified on 1/7/2006

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APPLIES TO


 * Microsoft eMbedded Visual C++ 4.0

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This article was previously published under Q303496



SYMPTOMS
When you play Microsoft Train Simulator, you may receive the following error message:

Microsoft Train Simulator has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click Click Here, a second dialog box that contains information about the error opens. The information contains the following:  Error Signature

AppName: train.exe AppVer: 1.16.5.912 ModName: train.exe ModVer: 1.16.9.912 Offset: 002e0b96 or          00221ce7 or         002952cb



CAUSE
This behavior occurs when one or more files in the Train Simulator folder is damaged or missing.



RESOLUTION
To resolve this behavior, use the following methods to uninstall Train Simulator, clean boot the computer, and then reinstall Train Simulator.

Uninstall Train Simulator
To uninstall Train Simulator, follow these steps :
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click Microsoft Train Simulator, and then click Add/Remove.
 * 4) Click Uninstall, and then click Yes.
 * 5) When the removal process is finished, click OK.

Delete the Train Simulator Folder
To delete the Train Simulator folder, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


 * 1) Remove the Train Simulator compact disc from the CD-ROM drive.
 * 2) Click Start, point to Find or Search, and then click Files or Folders or For Files or Folders.
 * 3) In the Named or Search for files or folders named box, type Train Simulator.
 * 4) In the Look in box, click My Computer.
 * 5) Click to select the Include subfolders check box, if available.
 * 6) Click Find Now or Search Now.
 * 7) Right-click the Train Simulator folder, click Delete, and then click Yes.
 * 8) Close the Find or Search window.

Clean Boot the Computer
To clean boot the computer, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows Millennium Edition (Me)

 * 1) Click Start, click Run, type msconfig in the Open box, and then click OK.
 * 2) On the General tab, click Selective startup.
 * 3) Click to clear all of the check boxes under Selective startup.
 * 4) On the Startup tab, click to select the *StateMgr check box.
 * 5) Click OK. When you are prompted to restart your computer, click Yes. After the computer restarts, click Start, click Run, type msconfig in the Open box, and then click OK.

For additional information about how to clean boot Windows Me, click the article number below to view the article in the Microsoft Knowledge Base:

267288 How to Perform a Clean Boot in Windows Millennium Edition

NOTE: To restore your original setup options, follow these steps:
 * 1) Click Start, click Run, type msconfig in the Open box, and then click OK.
 * 2) On the General tab, click Normal startup.
 * 3) Click OK. Click Yes when you are prompted to restart your computer.

Microsoft Windows 98

 * 1) Click Start, and then click Run.
 * 2) In the Open box, type msconfig, and then click OK.
 * 3) On the General tab, click Selective Startup, and then click to clear the following check boxes:
 * 4) * Process Config.sys File
 * 5) * Process Autoexec.bat File
 * 6) * Process Winstart.bat File (if available)
 * 7) * Process Win.ini File
 * 8) * Load Startup Group Items
 * 9) Click OK. When you are prompted to restart the computer, do so.

For additional information about how to clean boot Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

NOTE: To restore your original Startup options, click Normal Startup on the General tab in System Configuration Utility.

Microsoft Windows 95

 * 1) Restart the computer. When you see the &quot;Starting Windows 95&quot; message, press the F8 key, and then select Command Prompt Only from the Startup menu.
 * 2) At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete.
 * 3) Turn off any anti-virus or disk tool programs installed on the computer.

For information about how to turn off these programs, see the printed or online documentation for the program.
 * 1) Quit all running programs except Windows Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task. If you receive a message stating that the program is busy or not responding, click End Task again. Repeat this step to quit all programs except Windows Explorer and Systray.

For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

NOTE: To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

Quit All Programs
Follow these steps to quit all running programs except Windows Explorer and Systray.
 * 1) Press CTRL+ALT+DELETE.
 * 2) Click the program that you want to quit, and then click End Task.
 * 3) If you receive a message stating that the program is busy or not responding, click End Task again.
 * 4) Repeat steps 2 and 3 to quit all programs except Windows Explorer and Systray.

Reinstall Train Simulator

 * 1) Insert the Train Simulator Disk 1 CD-ROM into your CD-ROM drive.
 * 2) Click Install, and then click the right arrow button on the screen.
 * 3) Click Custom, and then click Change.
 * 4) In the Path box, delete the existing path, and then type the following line:  :\Program Files\Microsoft Games\TrainSimulator where   is the drive letter of the hard disk on which you want to install Train Simulator.
 * 5) Click OK. When you are prompted to create the folder, click Yes.
 * 6) Click the right arrow button on the screen twice. Follow the instruction on the screen to complete the installation.
 * 7) When setup is complete, restore the startup options, and then restart the computer.

Additional query words: msgame performance setup installation

Keywords: kbsetup kbprb kbconfig KB303496

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