Microsoft KB Archive/935297

= SQL Server Setup fails unexpectedly when you try to install SQL Server 2005 Service Pack 2 =

Article ID: 935297

Article Last Modified on 11/20/2007

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APPLIES TO


 * Microsoft SQL Server 2005 Developer Edition
 * Microsoft SQL Server 2005 Enterprise Edition
 * Microsoft SQL Server 2005 Standard Edition
 * Microsoft SQL Server 2005 Standard X64 Edition
 * Microsoft SQL Server 2005 Standard Edition for Itanium-based Systems
 * Microsoft SQL Server 2005 Enterprise X64 Edition
 * Microsoft SQL Server 2005 Enterprise Edition for Itanium-based Systems

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SYMPTOMS
When you try to install Microsoft SQL Server 2005 Service Pack 2 (SP2), SQL Server Setup fails unexpectedly. Additionally, when you examine the Summary.txt file, you find the following information:

Product Installation Status

Product : Setup Support Files

Product Version (Previous): 3042

Product Version (Final) :

Status : Failure

Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\Redist9_Hotfix_KB921896_SqlSupport.msi.log

Error Number : 1622

Error Description : Unable to install Windows Installer MSI file

Note The information in the Summary.txt file is not useful to diagnose the cause of this problem.



CAUSE
This problem occurs because the following folder that is used by the Setup program does not exist:

%PROGRAMFILES%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix

This folder should have been created when you installed the original release version of SQL Server 2005. However, the folder may have been deleted or renamed before you install SQL Server 2005 SP2.



RESOLUTION
To resolve this issue, re-create the %PROGRAMFILES%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix folder, and then reinstall SQL Server 2005 SP2.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbtshoot kbprb kbexpertiseadvanced kbsql2005setup KB935297

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