Microsoft KB Archive/114336

= Missing MS At Work PC Fax Address Option in WFWG 3.11 Mail =

Article ID: 114336

Article Last Modified on 11/6/1999

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APPLIES TO


 * Microsoft Windows for Workgroups 3.11

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This article was previously published under Q114336



SYMPTOMS
When you try to create a new address entry in the Windows for Workgroups 3.11 Mail program, the Microsoft At Work PC Fax address option is missing.

NOTE: Even when this option is missing, you should not encounter any problems receiving or sending faxes.



CAUSE
This situation can be caused by a missing FAXNSP entry in the MSMAIL.INI file or a corrupted FAXNSP.DLL file in the Windows SYSTEM subdirectory.



RESOLUTION
Edit the MSMAIL.INI file located in the Windows directory and verify that the NAME= entry under the [Providers] section contains Faxnsp. Below is an example of how this section should look. [Providers] Name=Pabnsp MSSFS Faxnsp If the [Providers] section appears to be correct, it is possible that FAXNSP.DLL is corrupted. Expand a new FAXNSP.DLL from Disk 6 (of the 3.5- inch set) or Disk 8 (of the 5.25-inch set) of Windows for Workgroups 3.11. For example, to expand a new copy of the file from a disk located in the A drive to a Windows directory located on the drive C, you would use the following:   expand a:\faxnsp.dl_ c:\windows\system\faxnsp.dll

Additional query words: 3.11 dos not connected

Keywords: KB114336

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