Microsoft KB Archive/180143

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Err Msg: The Microsoft Dial-Up Adapter Is Not Installed...

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Q180143

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The information in this article applies to:


 * Microsoft Windows 95

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SYMPTOMS
When you attempt to connect to a remote computer after you install the Dial-Up Networking 1.2 Upgrade, you may receive the following error message:

The Microsoft Dial-Up Adapter is not installed or is not responding properly. In the Network section of the Control Panel, remove the driver and add it again.

When you click OK, you may receive one or more of the following error messages:


 * Rnaapp.dll caused an invalid page fault in Rnaapp.dll
 * Explorer caused an invalid page fault in Rnaui.dll
 * Rnaapp.dll caused an invalid page fault in Kernel32.dll

CAUSE
These error messages can occur if the Rasapi32.dll file is not updated properly when you install the Dial-Up Networking 1.2 Upgrade.

Note that the Rasapi32.dll file included in the Dial-Up Networking 1.2 Upgrade is version 4.00.1537.

RESOLUTION
To resolve this issue, rename the Rasapi32.dll file located in the Windows\System folder, and then install the Dial-Up Networking 1.3 Upgrade.

For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming files" topic.

MORE INFORMATION
For information about the Dial-Up Networking 1.3 Upgrade, please see the following article in the Microsoft Knowledge Base:

"Q191494 Dial-Up Networking 1.3 Upgrade Available" Additional query words: dun

Keywords : kbenv kberrmsg kbnetwork win95

Issue type : kbprb

Technology : kbWin95search kbWin95