Microsoft KB Archive/124842

Money Err Msg: Please Check the Phone Number and Try Again

PSS ID Number: Q124842 Article last modified on 02-07-1998

3.00 3.00a 4.00 4.00a

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money versions 4.0, 4.0a for Windows 95 == Microsoft Money version 3.0, 3.0a == 

= SUMMARY =

When you try to establish a communication session with Online Services you receive the following error messages:

The On-Line access phone number in the Modem Options dialog box is incorrect or is not answering. Please check the phone number and try again.

The line is busy or the On-Line access phone number in the Modem Options dialog box is not correct. Please check the phone number and try again.

= CAUSES =

Either the phone number is incorrect, it contains invalid characters, or the line is busy.

= RESOLUTIONS =

To resolve these problems, try one of the methods below:

Method 1
If the phone is busy, try your call again, and wait at least a full minute before you dial again. Sometimes if you call and successfully connect, and then disconnect and try to call again immediately, you receive a busy signal. This busy signal occurs because the system needs some time to reset.

Method 2
Make sure your phone number is correct.

Money 3.0
To make sure the phone number is correct, do the following:


 * 1) On the Tools menu, choose Options.
 * 2) Click Modem.
 * 3) Check the number.

Money for Windows 95
To make sure the phone number is correct, do the following:

  Go to Online Services   Click Signup. Follow the Wizard to the phone number entry.   To change the prefix dialing in Money 4.0, do the following:   Go To Online Services.   Click Call </li>  Click Dialing Properties. The phone number contain only numbers. Note that Money ignores some special characters, such as parentheses and hyphens. Money 4.0 does not allow invalid characters for the phone number. </li></ol> </li></ol>

= MORE INFORMATION =

If you want to dial the number 1 (425) 555-1234, you would type the following in the box:

14255551234

Money for Windows 95 will only allow the area code and the phone number.

NOTE: If you need to disable call waiting, type *70 before the phone number. If you need to dial 9 to get an outside line, type “9,” (without the quotation marks, but include the comma) before the phone number. In Money 4.0, you can make changes to call waiting, the country code (1 for the United States), or outside line access numbers in the Dialing Properties setting box.

Make sure that you include the 1 and an area code if necessary in Money 3.0. Also, try dialing your phone with the handset (like you would normally if you wanted to call someone) and listen for a high pitched noise on the other end. If you get an answering machine, a person, or anything other than a high pitched noise, call Online Services for a new number.

= Additional query words: kbhowto 3.00 3.00a 4.00 4.00a w_money tshoot Alien =

Keywords : kberrmsg kbnetwork kbsetup kbonline kbfaq Version : 3.00 3.00a 4.00 4.00a Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.