Microsoft KB Archive/935933

= The &quot;E-mail via Mail Merge&quot; functionality may not function as expected when you use this functionality to try to distribute a campaign activity in Microsoft Dynamics CRM 3.0 =

Article ID: 935933

Article Last Modified on 8/15/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM client for Microsoft Office Outlook, when used with:
 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
Consider the following scenario. You try to distribute a campaign activity by using the E-mail via Mail Merge functionality in Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. When you do this, you may experience the following symptoms:  The e-mail message correctly appears in the Sent Items folder in Microsoft Outlook. The e-mail message does not contain a Microsoft Dynamics CRM tracking token. The e-mail message is not created in Microsoft Dynamics CRM. The status of the campaign is Canceled. You receive an error message that resembles the following error message in the Microsoft Dynamics CRM platform trace:

[ ] Process:iexplore |Thread:1052 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailMerge::OnMailMergeBeforeMerge File: c:\bt\21\src\application\outlook\addin\mailmerge.cpp Line: 930 >hr = 0x800a1735



Note Similar problems may also occur when you try to use other mail-merge functionalities in the Microsoft Dynamics CRM client for Outlook to distribute other types of activities.



CAUSE
This issue occurs because each Microsoft Word header field is limited to 40 characters. This issue occurs in the following versions of Microsoft Dynamics CRM 3.0, as follows:
 * In the French version, this issue occurs if you use a default customization for an entity because the Display name box lets you enter 44 characters.
 * In the Russian version, this issue occurs if you use a default customization for an entity because the Display name box lets you enter 45 characters.
 * In any version, this issue occurs if you customize the SystemUser entity so that the entity name is concatenated with the value in the Display name box. When this occurs, you experience this issue if that value contains more than 40 characters.



WORKAROUND
To work around this issue, follow these steps:
 * 1) Click Settings, click Customization, and then click Customize Entities.
 * 2) Double-click User.
 * 3) Click Attributes.
 * 4) Double-click internalemailaddress.
 * 5) Edit the text in the Display name box so that the length of the text is 40 characters or fewer characters.
 * 6) Click Save and Close two times, and then publish the changes to the entity.



MORE INFORMATION
For more information about how to run a mail merge in Microsoft Dynamics CRM 3.0 and in Microsoft Office Word, click the following article number to view the article in the Microsoft Knowledge Base:

294688 How to design and set up a mail merge address list in Word

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

921261 The &quot;E-mail via Mail Merge&quot; functionality does not work as expected when you distribute a campaign activity in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

Additional query words: crm3 crm30 crm3.0

Keywords: kbmerge kberrmsg kbpubtypekc kbmbscustomization kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB935933

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