Microsoft KB Archive/322136

= Error message when you try to install Streets & Trips: &quot;Streets and Trips has generated error 1714&quot; =

Article ID: 322136

Article Last Modified on 10/30/2007

-

APPLIES TO


 * Microsoft Streets & Trips 2008
 * Microsoft Streets & Trips 2008 with Connected Services
 * Microsoft Streets & Trips 2008 with GPS Locator
 * Microsoft Streets & Trips 2004 Standard Edition
 * Microsoft Streets & Trips 2003 Standard Edition
 * Microsoft Streets & Trips 2002 Standard Edition

-



This article was previously published under Q322136



SYMPTOMS
When you try to install Microsoft Streets & Trips, you may receive an error message that resembles the following:

Streets & Trips has generated error 1714, an older version of Streets & Trips has been detected.



CAUSE
This problem may occur if an earlier version of Streets & Trips is still installed on the computer, or if files remain from an earlier version of Streets & Trips that has been removed.



RESOLUTION
To resolve this problem, install and run the Microsoft Windows Install Cleanup utility to remove the earlier version of Streets & Trips, and then install Streets & Trips. To do this, follow these steps.

Part 1: Install the Windows Install Cleanup Utility
For more information about the Windows Installer Cleanup Utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

Part 2: Remove any earlier versions of Streets & Trips

 * 1) Click Start, point to Programs, and then click the shortcut for the Windows Install Cleanup utility.
 * 2) On the list of installed programs, click Streets & Trips, and then click Remove.
 * 3) When the removal process is complete, click Exit.

Part 3: Install Streets & Trips
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 * 1) Insert the Streets & Trips CD in your CD or DVD drive.
 * 2) Use one of the following methods:
 * 3) * If the installation process starts automatically, go to step 6.
 * 4) * If the process does not start automatically, continue with the next step.
 * 5) Click Start, point to Settings, and then click Control Panel.
 * 6) Double-click Add/Remove Programs.
 * 7) Click the Install/Uninstall tab, and then click Install/Uninstall.
 * 8) Follow the instructions that appear on the screen to complete the installation process.

Keywords: kberrmsg kbprb KB322136

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.