Microsoft KB Archive/147896

Mac Works 4.0: Error Installing Works & Bookshelf ’95

PSS ID Number: Q147896 Article last modified on 10-22-1998

95

MACINTOSH

=
========================================================= 95 MACINTOSH kbsetup kbmm kberrmsg kbprb

= SYMPTOMS =

When you try to install Works & Bookshelf ’95. Setup prompts you to insert the Works & Bookshelf 1994 compact disc.

A similar problem may also occur if you originally installed Works over a network. Setup may prompt you to connect to the machine or server originally used to install Works.

= RESOLUTION =

To avoid these problems, you need to remove the Registration Database and and the PPC Registration Database. These files are located in the System Folder/Preferences folder.

NOTE: The Registration Database can exist on Power Macintosh or non-Power Macintosh (680x0 Macintosh) computers; the PPC Registration Database exists only on Power Macintosh computers.

= MORE INFORMATION =

The location of the Setup files is stored in the Registration and PPC Registration databases. If a version of Works was removed without using the Works Setup Maintenance Mode, these files are not updated with the changes. When you attempt to reinstall Works, Setup checks the Registration Database and looks for the original location or disc that installed the program.

For more information on using Maintenance Mode to remove the Works program, see Page 4 of the Microsoft Works User’s Guide, or search for the following term in the Works Online Reference:

KBCategory: kbsetup kbmm kberrmsg kbprb KBSubcategory:macmm macworkskb

Additional reference words: 4.00 4.00a 4.00b mac m_works privileges net log on ’94 1995 95 ====================================================================== Version : 95 Platform : MACINTOSH ============================================================================= Copyright Microsoft Corporation 1998.