Microsoft KB Archive/239679

= The pointer may behave erratically when you try to switch between two computers that are connected to a single Microsoft pointing device =

Article ID: 239679

Article Last Modified on 10/11/2007

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APPLIES TO


 * Microsoft Habu Laser Gaming Mouse
 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliPoint 2.2
 * Microsoft IntelliPoint 2.2a
 * Microsoft IntelliPoint 2.2c
 * Microsoft IntelliPoint 2.2d
 * Microsoft IntelliPoint 3.0
 * Microsoft IntelliPoint 5.1
 * Microsoft IntelliType Pro 6.1
 * Microsoft IntelliType Pro 6.0
 * Microsoft IntelliType Pro 5.5
 * Microsoft IntelliType Pro 5.4
 * Microsoft IntelliType Pro 5.3
 * Microsoft IntelliType Pro 5.2
 * Microsoft Laser Mouse 6000
 * Microsoft Natural Wireless Laser Mouse 6000
 * Microsoft Optical Mouse
 * Microsoft Wireless Laser Desktop 6000
 * Microsoft Wireless Laser Desktop 6000 v2.0
 * Microsoft Wireless Laser Desktop 5000
 * Microsoft Wireless Laser Mouse 6000
 * Microsoft Wireless Laser Mouse 5000
 * Microsoft Wireless Notebook Laser Mouse 6000
 * Microsoft Wireless Notebook Optical Mouse 4000
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop 4000
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Mouse 2.0
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Wireless Optical Desktop 5000
 * Microsoft Wireless Optical Mouse 3000
 * Microsoft Wireless Optical Mouse 2000
 * Microsoft Wireless Optical Mouse 1.0
 * Microsoft Natural Ergonomic Desktop 7000
 * Microsoft Wireless Optical Desktop 3000

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This article was previously published under Q239679



SYMPTOMS
If you use a switch box to connect two computers to a single Microsoft pointing device, the pointer may behave erratically when you try to switch between the computers.



CAUSE
This behavior may occur if you connect the pointing device to any switch box. This includes the Belkin brand of switch boxes.



RESOLUTION
To resolve this issue, connect the pointing device to an OmniView SE (model F1D074) switch box or another box such as the Belkin OmniCube optimized by their manufacturers for Microsoft IntelliMouse products or use a standard two-button style mouse.

Note To enable wheel functionality, you must connect the Microsoft pointing device to the PS/2 port on the switch box.

For more information about how to use the Microsoft IntelliMouse Pro with Belkin switch boxes, click the following article number to view the article in the Microsoft Knowledge Base:

240711 The Microsoft pointing device does not work as expected when you use a switch box to connect two computers to a single pointing device

To troubleshoot issues with the pointing device and switch box, use the method that is appropriate for your situation.

Method 1
If the pointing device is no longer available when you switch to a different channel, follow these steps:
 * 1) Verify that the pointing device that you are using is correctly connected to the Console section of the KVM switch.
 * 2) Disconnect and then reconnect the pointing device cable that is attached to channel that you are experiencing problems to resynchronize the pointing device connection.
 * 3) Attach the pointing device directly to the computer with which you are experiencing pointing device problems.
 * 4) If the computer just awoke from standby or hibernation, allow up to one minute to regain pointing device function. Deactivate Power management schemes on the computer with which you are experiencing problems.
 * 5) Try swapping the pointing device with a different one.

Method 2
If the pointing device is not detected when you restart the computer, look at the cables and make sure that the cables are inserted correctly.

If the computer starts up fine, but the pointing device does not function, follow these steps:
 * 1) Make sure that the pointing device is plugged-in correctly.
 * 2) Make sure that the pointing device functions when directly plugged into the computer. You may have to restart the computer when you try this procedure.
 * 3) Try a different pointing device.

Method 3
If you switch from one port to another, and the pointing device movement is completely erratic, follow these steps:  Make sure that you do not have more than one pointing device driver installed. To do this, follow these steps:  Press CTRL+ESC. Remove any IntelliPoint and Logitech software.  In Windows Vista, follow these steps:  Use the ARROW keys to locate the Start Search box, type appwiz.cpl, and then press ENTER. In the list of Programs, use the ARROW keys to select Programs and Features, and then press ENTER.</li> Use the ARROW keys to locate any IntelliPoint and Logitech software, press TAB to locate Remove, and then press ENTER.</li></ol> </li> In Windows XP and earlier versions, follow these steps: <ol> Use the ARROW keys to locate Run, and then press ENTER.</li> In the Open box, type appwiz.cpl, and then press ENTER.</li> Use the ARROW keys to locate any IntelliPoint and Logitech software, press TAB to locate Remove, and then press ENTER.</li></ol> </li></ul> </li></ol>

For more information about how to remove earlier versions of pointing device drivers on Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

321122 You experience issues when you use a Microsoft pointing device on a Windows-based computer

For more information about how to remove pointing devices from other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:

185663 The Microsoft mouse pointer moves erratically or does not respond when you use a Microsoft mouse or an IntelliMouse pointing device

</li> Make sure that you do not have any pointing device drivers loaded in your Config.sys or Autoexec.bat files.</li> Avoid moving the pointing device or pressing the button on the pointing device when you are switching ports on the E-Series KVM switch.</li> You can rest the pointing device and resume correct pointing device movement. To do this, unplug the pointing device from the KVM switch for two or three seconds, and then plug the pointing device back in again.</li></ol>

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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 2.20 3.00 intelli point mouse switchbox arrow cursor jumps skips

Keywords: kbhardware kbprb kb3rdparty KB239679

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