Microsoft KB Archive/328755

= Ntbackup.exe Cannot Back Up the Metabase.bin File from Another Operating System on the Same Computer =

PSS ID Number: 328755

Article Last Modified on 9/23/2003

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The information in this article applies to:


 * Microsoft Windows 2000 Server SP3
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Datacenter Server

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This article was previously published under Q328755



SYMPTOMS
If you use the Ntbackup.exe tool on a computer that has multiple operating systems installed, you cannot back up the Metabase.bin file from an operating system other than the current (running) operating system. For example, assume that you have the following situation:
 * Windows 2000 Professional is installed in the C:\Winnt folder.
 * Windows 2000 Server is installed in the D:\Winnt folder. The Metabase.bin file is located in the D:\Winnt\System32\Inetsrv folder.
 * You start Windows 2000 Professional, and then start Ntbackup.exe to back up the D:\Winnt\System32\Inetsrv\Metabase.bin file.

Because Ntbackup.exe does not check the drive letter for the full path name of the Metabase.bin file, Ntbackup.exe treats the D:\Winnt\System32\Inetsrv\Metabase.bin file as part of the System State and does not back it up.



CAUSE
When Ntbackup.exe backs up the Metabase.bin file, it checks the full path name for the file. If the full path name of the file is %Windir%\System32\Inetsrv, Ntbackup.exe does not back up the file because the file is part of the System State. Ntbackup.exe does not check the drive letter for the full path name. Therefore, Ntbackup.exe does not back up the Metabase.bin file although it is actually located on another partition.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next P1 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version              Size  File name ---   17-Sep-2002  09:12  5.00.2195.6060  1,162,000  NTBackup.exe To work around this problem, use any of the following methods:
 * Before you perform the backup process, rename the Metabase.bin file to another name. After you restore the backup files, rename the file back to Metabase.bin.
 * Before you perform the backup process, move the Metabase.bin file to another folder. After you restore the backup files, move the file back to the original folder.
 * Use a third-party backup program that can back up the MetaBase.bin file.
 * Back up the System State.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbprb KB328755

Technology: kbwin2000DataServ kbwin2000DataServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbwin2000ServSP3 kbWinDataServSearch

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