Microsoft KB Archive/837490

= The Dial-in tab does not appear when you use Active Directory Users and Computers to view the properties for a domain user on a Windows XP-based computer =

Article ID: 837490

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Professional

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SYMPTOMS
When you use Active Directory Users and Computers to view the properties for a domain user, the Dial-in tab does not appear. This issue occurs on your Microsoft Windows XP-based computer that has the Microsoft Windows Server 2003 Administration Tools installed. However, when you use a Terminal Services session to view the user properties on a Microsoft Windows Server 2003-based computer, the Dial-in tab appears.



RESOLUTION
To resolve this issue, install the Adminpak.msi file that was released with Windows Server 2003 Service Pack 1 (SP1). For more information on installing Adminpak.msi, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver/en/library/4dacb61b-7ddc-49be-a244-9ad70634f6bb1033.mspx

Important Before you install this file, you must uninstall the Adminpak.msi file that is currently installed.



WORKAROUND
To work around this issue, open a Terminal Services session to connect to the domain controller, and then modify the user properties. To do this, follow these steps:
 * 1) Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Connection.
 * 2) In the Computer box, type the name of the domain controller, and then click Connect.
 * 3) Type your credentials, and then click OK.
 * 4) On the remote computer, click Start, point to Administrative Tools, and then click Active Directory Users and Computers.
 * 5) In the left pane, expand the domain where the user account that you want to view is located, and then click Users.
 * 6) In the right pane, right-click the user account, and then click Properties.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

