Microsoft KB Archive/823826

= &quot;Error 2905&quot; and &quot;Error 1712&quot; error messages when you install Office XP =

Article ID: 823826

Article Last Modified on 2/16/2006

-

APPLIES TO


 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Developer Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft FrontPage 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition

-





SYMPTOMS
When you try to install Microsoft Office XP, you may receive an error message that is similar to the following:

Error 2905, C:\Config.msi\

where  is the name of an installation file.

When you click OK to close this error message, you may also receive an error message that is similar to the following:

Error 1712: A previous install for this product is in progress. You must undo the changes made by that install to continue. Do you want to undo those changes?

When you click Yes to continue, your computer may stop responding.



RESOLUTION
To resolve this issue, clean boot your computer, and then restart the Office XP installation. For additional information about how to clean boot your computer, click the following article number to view the article in the Microsoft Knowledge Base:

310353 How to perform a clean boot in Windows XP

Additional query words: system configuration utility offxp err 2905 1712

Keywords: kberrmsg kbtshoot kbsetup kbprb KB823826

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.