Microsoft KB Archive/299939

= ENT2001: Address Book and Messages Are Missing When You Open Entourage =

Article ID: 299939

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Entourage 2001 for Mac Special Edition

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This article was previously published under Q299939



SYMPTOMS
When you open Entourage, your e-mail messages, your address book entries, or both may be missing.



CAUSE
This issue can occur if the original Office 2001 Identities folder is no longer in its default path.



RESOLUTION
To resolve this issue, return the Office 2001 Identities folder to its original path:  Close Entourage, and then use the Sherlock or Find File utility to search the hard disk drive for the Office 2001 Identities folder. The default path is

Macintosh HD:Documents:Microsoft User Data:Office 2001 Identities

If the Office 2001 Identities folder has been moved from the default path, Entourage automatically creates a new, blank Office 2001 folder. Delete the new folder from the default path, move the original folder back to the default path, and then reopen Entourage. On the File menu, click Switch Identity, and then look in the Identity box to see whether Entourage has created a new identity. If a new identity is present, delete that identity before you attempt to synchronize any information.

Keywords: kbenv kbprb KB299939

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