Microsoft KB Archive/883987

= Packages that are sent from a parent site are not received on child sites and the SMS_EXECUTIVE service stops repeatedly in Systems Management Server 2.0 =

Article ID: 883987

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Systems Management Server 2.0 Standard Edition

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SYMPTOMS
Microsoft Systems Management Server (SMS) 2.0 software distribution packages that are sent from a parent site do not appear on child sites. Although you can restart the SMS_EXECUTIVE service, the service stops unexpectedly after you restart it. The contents of the Crash.log file in the :\Sms\Logs folder contains information that is similar to the following:

Time =

Service name = SMS_EXECUTIVE

Thread name = SMS_SCHEDULER

Executable = :\SMS\bin\i386\smsexec.exe

Process ID = 1660 (0x67c)

Thread ID = 1224 (0x4c8)

Instruction address = 6c374060

Exception = c0000005 (EXCEPTION_ACCESS_VIOLATION)

Description = &quot;The thread tried to read from the virtual address 00000013 for which it does not have the appropriate access.&quot;



CAUSE
This issue occurs because of a damaged send request file (.srq). When the SMS_SCHEDULER thread processes a damaged .srq file, the SMS_EXECUTIVE service creates a Crash.log file, and then the SMS_EXECUTIVE service stops.



RESOLUTION
To resolve this issue, identify the damaged .srq file, and then delete the damaged .srq file from the parent site server.

Identify the damaged .srq file that is causing this issue
 Start Notepad, and then open the :\Sms\Logs\Crash.log file. Make a note of the thread ID that is assigned to the SMS_SCHEDULER thread. In the example earlier in this article, the SMS_SCHEDULER thread ID value is 1224 (0x4c8). In Notepad, open the :\Sms\Logs\Sched.log file. Search the Sched.log file for the thread ID to identify the damaged .srq file that is causing this issue. The entry in the Sched.log file may appear similar to the following:

 $$<  >

Updating status of minijob &quot;Software Distribution for MQSeries Workflow Client, Package ID = C01002E9&quot;. $$<  ><thread=1224 (0x4C8)>

Checking status of send request 3_VCEC01. $$<SMS_SCHEDULER><  ><thread=1224 (0x4C8)>

Important In this example, you must delete the 3_vcec01.srq send request file.</li></ol>

Delete the damaged .srq file
<ol> Stop the SMS Executive service and Site Component Manager service on the site server. To do this, follow these steps: <ol style="list-style-type: lower-alpha;"> Click Start, point to Settings, and then click Control Panel.</li> Double-click Administrative Tools, and then double-click Services.</li> Right-click SMS_SITE_COMPONENT_MANAGER, and then click Stop.</li> Right-click SMS_EXECUTIVE, and then click Stop.</li></ol> </li> Delete the damaged .srq file from one of the following folders: <ul>  \Inboxes\Schedule.box\Requests</li>  \Inboxes\Schedule.box\Outboxes\Lan</li></ul> </li> Start the SMS_EXECUTIVE service, and then start the SMS_SITE_COMPONENT_MANAGER service on the site server.</li></ol>

Additional query words: child packages site

Keywords: kbwinservperf kbmgmtservices kbtshoot kbprb KB883987

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