Microsoft KB Archive/873043

= Virtual memory utilization of the aspnet_wp process may increase steadily until IIS recycles the process on Commerce Server 2002 =

Article ID: 873043

Article Last Modified on 11/15/2007

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APPLIES TO


 * Microsoft Commerce Server 2002 Standard Edition

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SYMPTOMS
Virtual memory utilization of the aspnet_wp process may increase steadily until Microsoft Internet Information Services 6.0 (IIS) recycles the process. You can monitor this process by viewing the virtual byte utilization in Perfmon. The virtual byte utilization should not continually increase. When this problem occurs, the virtual byte utilization approaches the 2 gigabyte (GB) or 3 GB limit that is configured for a Microsoft Windows Server 2003 process.



CAUSE
The Profile service is leaking multiple Rockall heaps. This problem may occur if a site refresh task is updating critical Web files such as the Global.asax file and the Web.config file. The update causes an IIS 6.0 application domain reset. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322816 Commerce Profile Services returns E_OutofMemory



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You must perform an IISReset operation after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version     Size     File name 09-Sep-2004 23:25  4.5.3824.0  399,192  Mscsups.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about how manage virtual memory resources in Commerce Server and Internet Information Services 5.0, click the following article number to view the article in the Microsoft Knowledge Base:

322816 Commerce Profile Services returns E_OutofMemory

Keywords: kbqfe kbhotfixserver kbfix kbbug kbcommserv2002presp4fix KB873043

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