Microsoft KB Archive/904944

= Incoming queue backlogs become larger than you expect if you use performance counters on a Microsoft Operations Manager 2005-based server =

Article ID: 904944

Article Last Modified on 7/24/2007

-

APPLIES TO


 * Microsoft Operations Manager (MOM) 2005
 * Microsoft Operations Manager (MOM) 2005 Service Pack 1

-





SYMPTOMS
If you use performance counters on a Microsoft Operations Manager 2005-based server, incoming queue backlogs become larger than you expect. When this symptom occurs, the following event is recorded on the MOM Server 2005-based computer: Event Type: Error

Event Source: Microsoft Operations Manager

Event Category: MOM Server

Event ID: 21268

Date:

Time:

User: NT AUTHORITY\NETWORK SERVICE

Computer:

Description:

The Server incoming queue data submission has been blocked. This may indicate that queue does not have sufficient space or is unavailable to accept data. Management Group:



CAUSE
This problem occurs if the following conditions are true:
 * You create MOM performance counters.
 * The MOM performance counters use the InstanceName property.

For example, the Exchange 2003 – Collect Message Tracking Log Statistics script from the Exchange 2003 Management Pack creates counters that use the InstanceName property. The Exchange 2003 – Collect Message Tracking Log Statistics script reads the Exchange MTA log. The Exchange 2003 – Collect Message Tracking Log Statistics script creates counters that are based on e-mail usage information from the Exchange MTA log. In this example, the InstanceName property is the user's e-mail address.



Hotfix information
Note This hotfix must be applied to the Microsoft SQL server that hosts the MOM 2005 OnePoint database.

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
This hotfix requires MOM 2005.

Restart requirement
You do not have to restart the computer.

Note Data insertion may be delayed while the hotfix is being applied.

Hotfix replacement information
This hotfix does not replace any other software updates.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.    Date         Time   Version            Size    File name --  08-Aug-2005  19:14                    137,728  Momrunscript.exe



WORKAROUND
To work around this problem, do not use the InstanceName property when you use a script to create MOM performance counters.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbfix kbqfe kbexpertiseinter kbmompre2005sp1fix kbopman2005spfix KB904944

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.