Microsoft KB Archive/920233

= The &quot;Retry&quot; button is unavailable after you repair the network connection in Outlook 2007 =

Article ID: 920233

Article Last Modified on 4/25/2007

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APPLIES TO


 * Microsoft Office Outlook 2007

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SYMPTOMS
Consider the following scenario:  You open Microsoft Office Outlook 2007 for the first time on a computer. You select one of the following options in the Add New E-mail Account wizard:  Microsoft Exchange Server POP3 IMAP HTTP</ul> </li> The network connection cannot be established. Additionally, you receive the following error message:

An automatic connection cannot be established. Connect to the Internet or network before you click Retry.

However, the Retry button is unavailable.</li></ul>

In this scenario, the Retry button continues to be unavailable after you repair the network connection. Even when you click Back, and then click Next again to try to re-connect to the mail server, the Retry button is still unavailable.

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WORKAROUND
To work around this problem, close the Add New E-mail Account wizard, and then run the wizard again.

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MORE INFORMATION
When you try to create a profile for an Exchange Server mailbox, the Active Directory directory service does not perform a lookup for the mailbox when one of the following conditions is true:
 * You manually enter your e-mail address in the Add New E-mail Account wizard. Any manually entered e-mail addresses take priority over the Active Directory lookup.
 * You go past the first screen in the Add New E-mail Account wizard. The Active Directory lookup is called only one time to populate your e-mail address. The Active Directory lookup cannot be called again in the Add New E-mail Account wizard.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: OL2007 Outlook2007

Keywords: kbtshoot kbexpertisebeginner kbdeployment kbsetup kbprb KB920233

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