Microsoft KB Archive/297694

= New drive or mapped network drive not available in Windows Explorer =

Article ID: 297694

Article Last Modified on 12/18/2007

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional
 * Microsoft Windows XP Media Center Edition 2002
 * Microsoft Windows XP Tablet PC Edition

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This article was previously published under Q297694





SYMPTOMS
When you:
 * create a new volume on a local disk.
 * plug in a removable disk with existing volumes.
 * plug in a removable drive (for example, a USB floppy drive or PCMCIA flash card).
 * add a physical hard disk or CD-ROM drive to your computer.
 * use Offline Files and specify items to be synchronized when you log on.

You may experience any of the following symptoms:  An existing mapped network drive is no longer available in Windows Explorer. The new drive is not available in Windows Explorer. The new drive appears in Windows Explorer, but when you open it the contents of the existing drive are displayed. The existing drive appears in Windows Explorer, but when you open it the contents of the new drive are displayed. After your computer starts, the network drive may be replaced by the new drive. After you disconnect the new drive, the mapped network drive letter has the same logical drive letter that it had before you added the new drive. You may receive the following error message when you start your computer:

The local device name is already in use.

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Note The new device (or drive) may appear in Device Manager or the Disk Management console.

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CAUSE
This behavior occurs if you map a network drive to the first available drive letter after the drive letters for the local volumes and CD-ROM drives. When you install a new device or volume, Mount Manager, which assigns drive letters to volumes, does not recognize the mapped network drive and assigns the next available drive letter to the new device or volume. This causes a collision with the existing mapped network drive.

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Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 installed on the computer.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with SP2, x86-based versions
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WORKAROUND
To prevent this issue from occurring, when you map a network drive, assign the highest available drive letter to the mapped network drive.

To work around this issue if the new volume appears in Disk Management, specify a different drive letter for the new device or volume. To do this, follow these steps:
 * 1) Right-click My Computer, and then click Manage.
 * 2) Under Computer Management (Local), click Disk Management.
 * 3) In the list of drives in the right pane, right-click the new drive and then click Change Drive Letter and Path(s).
 * 4) Click Change, and in the drop-down box, select a drive letter for the new drive that is not assigned to a mapped network drive.
 * 5) Click OK, and then click OK again.

Both the mapped network drives and the recently installed drive appear in Windows Explorer.

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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

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MORE INFORMATION
By default, Windows XP assigns mapped network drives to the highest available drive letter, starting with drive Z, to avoid drive letter collisions. However, by default, Windows 2000 assigns mapped network drives to the next available drive letter after the drive letters that are assigned to local volumes and CD-ROM drives.

Offline Files (CSC) synchronization maps a temporary drive to the first available drive letter. If a logon script uses the same drive letter for mapping a network drive, you receive the following error message:

error 85: The local device name is already in use.

Additional query words: CSC, SyncAtLogon, error 85, ERROR_ALREADY_ASSIGNED

Keywords: kbpubtypekc kbqfe kbhotfixserver kbfix kbenv kbhardware kbinfo kbnetwork KB297694

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