Microsoft KB Archive/903057

= When you try to upgrade to Microsoft Live Communications Server 2005 with Service Pack 1 Administration Tools, you may be repeatedly prompted to insert the Live Communications Server 2005 Service Pack 1 (SP1) CD =

Article ID: 903057

Article Last Modified on 7/18/2005

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APPLIES TO


 * Microsoft Office Live Communications Server 2005 Enterprise Edition
 * Microsoft Office Live Communications Server 2005 Standard Edition

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SYMPTOMS
When you try to upgrade to Microsoft Live Communications Server 2005 with Service Pack 1 Administration Tools, the upgrade process will repeatedly prompt you to insert the Live Communications Server 2005 Service Pack 1 (SP1) CD.

This symptom occurs when one of the following conditions is true:
 * You try to upgrade a Microsoft Windows XP-based computer that has Windows XP installed.
 * You try to upgrade a Microsoft Windows 2000-based computer that has Windows 2000 Service Pack 4 (SP4) installed.



CAUSE
This problem may occur because Microsoft Windows Installer 3.1 is missing for Windows XP or for Windows 2000 SP4.



RESOLUTION
To resolve this problem, use one of the following methods:
 * Method 1

Install Windows Installer 3.1 on the computer. Make sure that you install this program before you upgrade the Administrator Tools.

To download the Windows Installer 3.1, visit the following Microsoft Web site: http://r.office.microsoft.com/r/rlidLCS?clid=1033&p1=2&p2=library&p3=windowsinstll

If you cannot update the Windows Installer, use Method 2 or Method 3.
 * Method 2

Copy the Administrator Tools setup files to a local folder or to a network share, and then run the Setup program.
 * Method 3

Uninstall the Live Communications Server 2005 Administrator Tools. Then, install the Live Communications Server 2005 with Service Pack1 Administration Tools.

Keywords: kbtshoot kbprb KB903057

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