Microsoft KB Archive/294159

= SBS 2000 Exchange Setup Does Not Succeed with a Renamed Administrator Account =

Article ID: 294159

Article Last Modified on 7/17/2006

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APPLIES TO


 * Microsoft Small Business Server 2000 Standard Edition

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This article was previously published under Q294159





SYMPTOMS
When you upgrade from Microsoft Small Business Server (SBS) 4.5 to Microsoft Small Business Server 2000, Setup stops responding during the Exchange portion, and you receive the following error message:

Setup failed while installing sub-component Microsoft Exchange Organization-Level Container Object with error code 0xC0070534 (please consult the installation logs for a detailed description). You may cancel the installation or try the failed step again.

In the Component Messages screen of the SBS 2000 Setup Wizard, you see the following components with a red letter &quot;x&quot; next to them:
 * Microsoft Exchange Messaging and Collaboration Services
 * Microsoft Exchange Domain Preparation
 * Microsoft Exchange Forest Preparation

The existing Exchange 5.5 installation is left in a damaged state. The Microsoft Exchange Directory service does not start when you attempt to start it, and the following events are logged in the Event Viewer Application Log:

Log: Application

Type: Error

Source: MSExchangeDS

Event ID: 1002

The Microsoft Exchange Server database (EDB) could not be initialized and returned error -514. Unrecoverable error, the directory can't continue.

Log: Application

Type: Information

Source: MSExchangeDS

Event ID: 1166

Error -514 has occurred (internal ID 2030148). Contact Microsoft Technical support for assistance.

Log: Application

Type: Error

Source: ESE98

Event ID: 411

MSExchangeDS (652) The log version stamp of logfile C:\Exchsrvr\DSADATA\edb.log does not match the database engine version stamp. The logfiles may be the wrong version for the database.

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CAUSE
This problem may occur if you renamed the Exchange 5.5 service account to something other than the default value of &quot;Administrator.&quot; This causes Setup to send incorrect parameters to the Exchange 2000 portion of the integrated setup, which results in the inability to successfully upgrade the Exchange 2000 Server component.



RESOLUTION
To resolve this problem and successfully upgrade your Exchange Server 5.5 installation:  Make a backup copy of the \Exchsrvr\Mdbdata folder.

Note: If you previously ran Exchange Performance Optimizer, there may be multiple \Exchsrvr\Mdbdata folders on different partitions. Rename your administrator account back to:

Administrator

 Manually uninstall Exchange Server 5.5.For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

259158 XADM: How to Manually Remove Exchange Server 5.5 Completely

 Verify that no settings are left behind from the unsuccessful Exchange 2000 Server upgrade.For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

260378 XADM: How to Manually Remove an Exchange 2000 Installation

 Reinstall Exchange Server 5.5 from CD 3 of the SBS 4.5 media. Be sure to use the same Organization and Site names as your original installation. When you are prompted for the service account, click the Administrator account that you renamed in step 2. Reapply your Exchange 5.5 service pack to make the new Exchange installation the same service pack level as your earlier installation.</li> If you have an online backup of your Exchange 5.5 installation, restore from the tape at this point. If you do not have a tape backup, perform an offline backup restore by using the method documented in the following article in the Microsoft Knowledge Base:

272570 XADM: Disaster Recovery of Information Store on Exchange Server

</li> After you have restored the Exchange 5.5 data, rename the mailbox for the administrator account back to Administrator.</li> Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.</li> Click Microsoft Small Business Server 2000, and then click Change/Remove.</li> Follow the prompts in the SBS 2000 Setup Wizard until you come to the Component Selection screen. Verify that the action for Microsoft Exchange 2000 Server is set to Upgrade, and then complete the wizard.</li></ol>

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: smallbiz SBS

Keywords: kbbug kberrmsg kbfix kbsetup KB294159

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