Microsoft KB Archive/319038

= Fax Driver Causes Problems with the Spooler Service =

Article ID: 319038

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q319038



SYMPTOMS
The Spooler service may generate an access violation error message because of the Faxui.dll file. Note that this symptom is more likely to occur on a computer that is running Terminal Services and Metaframe.



CAUSE
This problem may occur if your printer name is long but is not being properly handled. This may cause a buffer overrun.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version  Size     File name 21-Mar-2002 12:30  0.3.0.0   15,120  Faxdrv.dll 21-Mar-2002 12:30  0.2.0.0  138,000  Faxui.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Additional query words:

Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbprint kbqfe kbwin2000sp3fix kbenv kbhotfixserver KB319038

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