Microsoft KB Archive/321830

= Outlook May Quit Unexpectedly and You Receive an Error Message When You Click the Calendar Folder =

Article ID: 321830

Article Last Modified on 10/22/2003

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q321830





SYMPTOMS
When you click the Calendar folder in Microsoft Outlook 2002, one of the following symptoms may occur:  Outlook 2002 may quit unexpectedly.

-or-  Outlook 2002 may quit unexpectedly, and you receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the details of the error, you receive the following error signature:   AppName      AppVer       ModName      ModVer       Offset Outlook.exe 10.0.2627.1  Outllib.dll  10.0.3117.0  00016fde 



CAUSE
This problem may occur when you have many appointments in your calendar that contain corrupted start or end times. This problem may also occur when you have many appointments in your calendar that contain corrupted start or end times and are located in a Personal Folders(.pst) File.



WORKAROUND
To resolve this problem, create a new personal folders (.pst) file, and then re-create your calendar appointments.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

286146 OL2002: How to Create a New Personal Folders (.pst) File



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbprb KB321830

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