Microsoft KB Archive/322835

= XADM: Exchange Server Services Do Not Start and System Log Shows Event ID 7022 =

Article ID: 322835

Article Last Modified on 2/28/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q322835



SYMPTOMS
In Exchange 2000 Server, some or all Exchange Server services may not start when you restart the server. When you try to manually start the services, it may take several minutes before some of the services start. Also, you may see one or more of the following events logged in the System log of Event Viewer:

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022 User: N/A

Computer:

Description:

The Site Server ILS Service service hung on starting.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022 User: N/A

Computer:

Description:

The Network News Transport Protocol (NNTP) service hung on starting.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022 User: N/A

Computer:

Description:

The Microsoft Exchange Routing Engine service hung on starting.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022 User: N/A

Computer:

Description: The Simple Mail Transport Protocol (SMTP) service hung on starting.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022 User: N/A

Computer:

Description: Microsoft Exchange POP3 service hung on starting.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022 User: N/A

Computer:

Description: Microsoft Exchange IMAP4 service hung on starting.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022 User: N/A

Computer:

Description: FTP Publishing Service service hung on starting

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7022 User: N/A

Computer:

Description:

The World Wide Web Publishing Service service hung on starting.



CAUSE
This behavior may occur if the Site Server ILS Service is started on the server.



RESOLUTION
To resolve this behavior, either disable the Site Server ILS Service or remove Site Server ILS Services from the computer. To do so, use one of the following methods.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1: Disable the Site Server ILS Service

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Administrative Tools, and then double-click Services.
 * 3) In the right pane, right-click Site Server ILS Service, and then click Properties.
 * 4) Click the General tab.
 * 5) In the Startup type box, click Disabled, and then click OK.

Method 2: Remove Site Server ILS Services

 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) Click Add/Remove Windows Components.
 * 4) Under Components, click Networking Services (but do not click to clear the check box), and then click Details.
 * 5) Under Subcomponents of Networking Services, click to clear the Site Server ILS Services check box, click OK, and then click Next.
 * 6) Click Finish.

Keywords: kbprb KB322835

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