Microsoft KB Archive/173203

= MDG: Useful life exceeded sending to REMOTE =

Article ID: 173203

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows Messaging System Client 4.0

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This article was previously published under Q173203



SYMPTOMS
A Windows 95 Exchange client sends a message to a Remote Mail user. Within 2 to 24 hours, the message is returned with the error message:

Useful life exceeded sending to REMOTE



CAUSE
The Exchange client includes an expiration with the messages being sent. This expiration is based on the individual's mail account information in the access files and will be returned according to the useful life settings in the sender's mailbag. This option was designed for sending mail to another postoffice. The message may also be returned before the normal expiration if External is unable, after three attempts, to send the message to the intended recipient with Mail Remote.



RESOLUTION
Use the MS-DOS mail client and log on to the sender's mailbox account. Go to Options, select Configure, select Useful-Life, and increase the Useful- Life in hours for regular mail and urgent mail. Default is 24 hours for regular mail and 2 hours for Urgent and can only be changed with the Mail client for MS-DOS. For more information about "Setting Useful-Life for External Mail," see p. 69 in the Workstation Software for MS-DOS User's Guide.

To increase the number of retries for External, the MTA servicing the Remote Mail dial-ins can be modified to increase the retry count. Include the entry "RemoteRetries=xx" in the External.ini remote instances. If this entry is not included, External will use the default setting 3. For more information on using this option, see p. 261 of the Administrator's Guide version 3.5.

Additional query words: WMS WIN95

Keywords: kbprb KB173203

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