Microsoft KB Archive/940275

= Several problems may occur after you install security update 930178 (MS07-021) on a Windows XP SP2-based computer =

Article ID: 940275

Article Last Modified on 1/4/2008

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APPLIES TO


 * Microsoft Windows XP Professional
 * Microsoft Windows XP Home Edition

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SYMPTOMS
When you install security update 930178 (security bulletin MS07-021) on a Windows XP Service Pack 2 (SP2)-based computer, you may experience one of the following symptoms.

Symptom 1
Consider the following scenario:
 * You use the Certificate Import Wizard to try to install a root certificate.
 * You do not have administrative credentials.

In this scenario, when you finish the steps in the Certificate Import Wizard to install the certificate, you may receive an empty message box that only contains a Yes button and a No button. If you click Yes, the certificate is installed correctly.

Then, you expect to see a security warning message box that includes the following message. However, the following message does not appear:

You are about to install a certificate from a certification authority (CA) claiming to represent:   Do you want to install this certificate?

Note is a placeholder for the name of the CA. is a placeholder for the information about the specific certificate.

Symptom 2
When you log on to the computer by using a Limited User Account, the text balloon warning for Low Battery Alarm does not appear in the notification area when the battery is low. You may still receive a yellow triangle exclamation point in the notification area. However, you may not receive the balloon text warning.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement
You have to restart the computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

Registry information
To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows 2000


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
To install a certificate on the computer, follow these steps:
 * 1) Locate the certificate file that you want to install on the computer.

Note A certificate file has a .crt file name extension.
 * 1) Double-click the certificate file, and then click the General tab.
 * 2) Click Install Certificate.
 * 3) In the Certificate Import Wizard, click Next.
 * 4) Click Automatically select the certificate store based on the type of certificate, click Next, and then click Finish.

For more information about security update MS07-021, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/Bulletin/MS07-021.mspx

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseadvanced kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB940275

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