Microsoft KB Archive/197537

= Windows NT Starts in VGA Mode After You Update to SP4 =

Article ID: 197537

Article Last Modified on 11/1/2006

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APPLIES TO


 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Server 4.0 Enterprise Edition

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This article was previously published under Q197537



SYMPTOMS
After you apply Windows NT 4.0 Service Pack 4, Windows NT may start in VGA mode.



CAUSE
This problem has been observed with the following video adapters:


 * Number Nine Revolution 3D AGP graphics Accelerator
 * NeoMagic MagicMedia 256AV Multimedia Accelerator



RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:

  Date      Time                 Size    File Name     Platform -  10/27/98  04:41p               25,104 Videoprt.sys  (x86) 10/27/98 04:41p               32,816 Videoprt.sys  (Alpha)



STATUS
Microsoft has confirmed this to be a problem with Service Pack 4 for Windows NT version 4.0.

Additional query words: sp4

Keywords: kbhotfixserver kbqfe kbbug kbfix KB197537

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