Microsoft KB Archive/300002

= Visio2002: Port Count in the Network Shape Properties Dialog Box Is Incorrect for a Device in Your Network Diagram =

Article ID: 300002

Article Last Modified on 7/27/2006

-

APPLIES TO


 * Microsoft Visio 2002 Professional Edition
 * Microsoft Visio Enterprise Network Tools
 * Microsoft Visio Network Center

-



This article was previously published under Q300002



SYMPTOMS
In Microsoft Visio, when you view the properties of a network device in a network diagram that is based on your AutoDiscovery database, the port count for the device may not reflect the number of actual interfaces on the device.



CAUSE
This behavior can occur if a network device uses virtual interfaces. AutoDiscovery and Layout does not discriminate between real and virtual interfaces at the Layer 3 level. As a result, when you view the properties of a given network device, the port count on the Network tab in the Network Shape Properties dialog box represents the total number of both real and virtual interfaces, rather than only the number of real interfaces.



RESOLUTION
To work around this issue, determine the number of real and virtual interfaces on a network device by using either of the following methods.

Method 1
To view the number of real and virtual interfaces on a device, follow these steps:
 * 1) Start Visio, and then open your network diagram.
 * 2) Right-click the device that you want to view, and then click Properties.
 * 3) In the Network Shape Properties dialog box, click the Interface tab to view the list of real and virtual interfaces.

NOTE: Real interfaces are indexed with a number and are named according to that number. For example, actual interfaces are listed as,  , and so on in the Interface column. Virtual interfaces are not indexed and are listed as. In addition, virtual interface names contain a.

Method 2

 * 1) Start Visio, and then open your network diagram.
 * 2) Right-click the device that you want to view, and then click List Interfaces to view the list of interfaces on the device.

See the note under step 3 of Method 1 for further information about distinguishing between real and virtual interface names.



MORE INFORMATION
For more information about network diagrams in Microsoft Visio, type network diagrams in the Ask a question box or the Answer Wizard, and then press ENTER to view the topics.

Additional query words: prb netc provent vent

Keywords: kbprb KB300002

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.