Microsoft KB Archive/937330

= Users may unintentionally start the installation process and lose data after you deploy an SMS 2003 OSD image to client computers =

Article ID: 937330

Article Last Modified on 9/18/2007

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APPLIES TO


 * Microsoft Systems Management Server 2003

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SYMPTOMS
When you deploy a Systems Management Server (SMS) 2003 Operating System Deployment (OSD) image to a collection of client computers, users may unintentionally start the installation process.

When the image is advertised to an SMS client, an installation icon appears in the client computer's taskbar. After the installation icon appears in the taskbar for some time, a notification dialog box appears. When this dialog box appears, a user may unintentionally start the installation by pressing a key. Because installation starts unexpectedly, users may not have enough time to close open programs and to back up data before the installation. Therefore, users may lose data.



CAUSE
This problem occurs because Install Now is the default option in the notification dialog box. If the user presses the I key, the space bar, or the ENTER key, the installation setup starts.

This problem occurs because users trigger the installation accidentally by pressing the I key, the space bar, or the enter key because Install Now is the default button.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required to install this hotfix.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

After you install this hotfix, users will receive an SMS OS Deployment dialog box that notifies them that they are about to upgrade the operating system. The dialog box prompts users to close open programs, to save files, and to click Yes to continue. However, the default option in the dialog box is No. Therefore, users cannot unintentionally start the installation by pressing ENTER.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB937330

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