Microsoft KB Archive/884897

= Print features, such as the watermarks feature, the n-up printing feature, and the collate feature, do not work if you print to a Novell, to an IPP, or to another partial print provider in Windows 2000, Windows XP, or Windows Server 2003 =

Article ID: 884897

Article Last Modified on 8/29/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional

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SYMPTOMS
When you print to a network print server, some printing features do not work correctly. For example, you experience one or more of the following symptoms:
 * Watermarks do not print.
 * You cannot print multiple pages of a document on a single piece of paper. This process is referred to as n-up printing.
 * If you print multiple copies of a document, the collate option does not work.

Print servers that may be affected by this symptom include print servers from Novell, printer servers that use the Internet Printing protocol (IPP), and other partial print providers. Other print servers that may be affected include systems that support SMB. These print servers include shared printers and print servers that use Samba and Linux.



CAUSE
This problem occurs because the Microsoft print architecture requires that that you set the default printer driver on the server to Print Processor. Some non-standard network print providers cannot do this. Therefore, the print queue may spool the job as raw data and skip the Print Processor driver. When this happens, certain printer features do not work correctly.



Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions  Date        Time   Version            Size    File name --  15-Dec-2004  21:15  5.1.2600.1614     308,736  Localspl.dll 15-Dec-2004 21:15  5.1.2600.1612      68,608  Spoolss.dll 01-Dec-2004 14:46  5.1.2600.1612     594,432  Xpsp2res.dll 15-Dec-2004 21:07  5.1.2600.2584     343,040  Localspl.dll Windows XP, 64-bit version  Date        Time   Version            Size    File name    Platform 15-Dec-2004 21:12  5.1.2600.1614     971,264  Localspl.dll     IA-64 15-Dec-2004 21:12  5.1.2600.1612     220,672  Spoolss.dll      IA-64 01-Dec-2004 15:23  5.1.2600.1612     593,920  Xpsp2res.dll     IA-64 15-Dec-2004 21:15  5.1.2600.1614     308,736  Wlocalspl.dll    x86 15-Dec-2004 21:15  5.1.2600.1612      68,608  Wspoolss.dll     x86 01-Dec-2004 14:46  5.1.2600.1612     594,432  Wxpsp2res.dll    x86

Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
Windows 2000 Service Pack 3 (SP3)

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll 21-Sep-2003 00:45  5.0.2195.6824     236,304  Cmd.exe 23-Dec-2004 07:38  0.2.0.2           138,000  Faxui.dll 17-Jun-2004 23:05  5.0.2195.6945     231,184  Gdi32.dll 17-Jun-2004 23:05  5.0.2195.6946     712,464  Kernel32.dll 23-Dec-2004 07:38  5.0.2195.7013     258,832  Localspl.dll 24-Mar-2004 02:17  5.0.2195.6898      37,136  Mf3216.dll 24-Mar-2004 02:17  5.0.2195.6824      54,544  Mpr.dll 17-Jun-2004 23:05  5.0.2195.6928     335,120  Msgina.dll 24-Mar-2004 02:17  5.0.2195.6892      90,264  Rdpwd.sys 02-Dec-2004 14:27  5.0.2195.7004   6,272,512  Sp3res.dll 23-Dec-2004 07:38  5.0.2195.7013      80,144  Spoolss.dll 24-Mar-2004 02:17  5.0.2195.6897     403,216  User32.dll 05-Aug-2003 22:14  5.0.2195.6794     385,808  Userenv.dll 10-Aug-2004 03:51  5.0.2195.6966   1,632,624  Win32k.sys 19-Jun-2003 20:05  5.0.2195.6681      97,040  Win32spl.dll 24-Aug-2004 22:59  5.0.2195.6970     182,544  Winlogon.exe 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll 17-Jun-2004 23:05  5.0.2195.6946     712,464  Kernel32.dll 10-Aug-2004 03:51  5.0.2195.6966   1,632,624  Win32k.sys 17-Jun-2004 23:05  5.0.2195.6946     244,496  Winsrv.dll

Note In some circumstances, you may want to return the system to its previous state; that is, you may want your system to again exhibit the problem that is described in the &quot;Symptoms&quot; section.

To do this, enable the option in your printer to send documents directly to the print device and not to spool the documents. To enable the option in your printer to send documents directly to the print device, follow these steps:
 * 1) Right-click  , click Properties, and then click the Advanced tab.
 * 2) Click to select the Print directly to the printer check box, and then click OK.

You may want to enable the setting in your printer to send documents directly to the printer. This may be useful in the following scenarios:
 * After you apply the hotfix, you notice a problem. You notice that the printer driver expects the old spooler behavior and does not correctly handle the new spooler behavior.
 * You want to avoid spooling the document to disk. For example, you may be using the printer as a gateway to another protocol.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix kbwin2000presp5fix kbbug kbfix KB884897

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