Microsoft KB Archive/928135

= A Windows Vista-based computer stops responding when you resume the computer from hibernation =

Article ID: 928135

Article Last Modified on 8/29/2007

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APPLIES TO


 * Windows Vista Enterprise 64-bit Edition
 * Windows Vista Home Basic 64-bit Edition
 * Windows Vista Home Premium 64-bit Edition
 * Windows Vista Ultimate 64-bit Edition
 * Windows Vista Business
 * Windows Vista Business 64-bit Edition
 * Windows Vista Enterprise
 * Windows Vista Home Basic
 * Windows Vista Home Premium
 * Windows Vista Starter
 * Windows Vista Ultimate

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SYMPTOMS
A Windows Vista-based computer stops responding when you resume the computer from hibernation.

Note This problem may occur if a system device configuration changes when the computer is in hibernation.



CAUSE
This problem occurs because the Peripheral Component Interconnect (PCI) device driver does not correctly update the device settings to reflect the new configuration.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 64-bit versions


STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Hibernation
Hibernation is the S4 power-saving state. Hibernation saves open documents and programs to the hard disk, and then turns off the computer. When you are ready to use the computer again, the computer comes out of hibernation in seconds. Then, the computer restores all the open programs and documents that were saved. Hibernation uses the least amount of power of all the Windows power-saving states.

Unlike sleep, hibernation does not require any power to save open documents and programs on a mobile computer. Because sleep requires a small amount of power to maintain itself, Windows automatically puts the mobile computer into hibernation after some time to help conserve battery power.

Additionally, because hibernation on a mobile computer does not require any power to save open documents and programs, Windows also puts the mobile computer into hibernation automatically when the battery charge reaches a critically low level.

You should use hibernation on a mobile computer when you know that you will not use the mobile computer for some time. Also, use hibernation when you know that you will be unable to charge the battery during that time.

Sleep
Sleep is the S3 power-saving state. Sleep saves all open documents and programs. Sleep also allows for the computer to quickly resume full-power operation. Typically, this process occurs within several seconds. For example, you can put the computer to sleep as quickly as you can pause a DVD player. The computer immediately stops what it is doing and is ready to start again when you want to resume working.

To put a computer to sleep, click Power on the Start menu.

Notes
 * You may be able to press a sleep button or close the lid on a mobile computer to put some computers to sleep.
 * When the computer is asleep, the hardware lights may slowly flash or change color. To learn more, see the documentation that is included with the computer. Alternatively, visit the Web site of the manufacturer.
 * The computer may automatically sleep after a period of inactivity.

Keywords: kbbug kbfix kbqfe kbprb kbexpertiseadvanced kbhotfixserver KB928135

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