Microsoft KB Archive/292165

= Server log on and logoff processes are excessively slow or impossible in Word 2002 =

Article ID: 292165

Article Last Modified on 7/27/2006

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APPLIES TO


 * Microsoft Word 2002 Standard Edition

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This article was previously published under Q292165



SYMPTOMS
As a roaming user, it may take you an excessively long time to log on or log off a server. Occasionally, the server logon and logoff processes may even become impossible.



CAUSE
This behavior can occur because Microsoft Word AutoRecover files are stored in the Application Data\Microsoft\Word folder. This folder roams with the user profile, and if it gets very large, its size can cause the logon or logoff process to become very slow. If the folder size exceeds the allotted size limit, the server logon and logoff processes become impossible.



WORKAROUND
To work around this issue, delete any unneeded AutoRecover files from the Application Data\Microsoft\Word folder. To delete a file, browse to the file in Windows Explorer, right-click the file, and then click Delete.

Additional query words: prb

Keywords: kbperformance kbwebserver kbprb KB292165

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