Microsoft KB Archive/945204

= A Microsoft Dynamics CRM 3.0 campaign stops unexpectedly when e-mail addresses are invalid in an entity =

Article ID: 945204

Article Last Modified on 11/20/2007

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APPLIES TO


 * Microsoft Dynamics CRM 3.0

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SYMPTOMS
Consider the following scenario. In Microsoft Dynamics CRM 3.0, you import the Contacts entity. Then, you use the contacts in a marketing campaign. When you run the campaign, the campaign stops unexpectedly because the e-mail addresses are invalid for the contacts.

This problem occurs if you use one of the following to import the entity:
 * A custom tool that is built by using a Microsoft Dynamics CRM 3.0 Software Development Kit (SDK) API.
 * The bulk import functionality in Microsoft Dynamics CRM 3.0.

Note This problem may occur if you import and use any entity that contains invalid e-mail addresses.



CAUSE
This problem occurs because the OnBlur event that checks the consistency of valid e-mail addresses is performed on the client side, not on the server side. Therefore, entities that contain invalid e-mail addresses are possible. These entities may be imported in Microsoft Dynamics CRM 3.0 when you use a custom tool or the bulk import functionality.



WORKAROUND
To work around this problem, Microsoft has developed a tool that is named Microsoft.Crm.EmailAddressTool.exe. This tool helps you find the entities that have invalid e-mail addresses. After you run the tool and you have corrected the e-mail addresses, run the campaign again.

To obtain the Microsoft.Crm.EmailAddressTool.exe tool, contact technical support for Microsoft Dynamics CRM.

For information about technical support for Microsoft Dynamics CRM 3.0, visit the following Microsoft Web site:

http://www.microsoft.com/dynamics/support/default.mspx

Additional query words: crm3 crm30 crm3.0 e-mail address tool

Keywords: kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB945204

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