Microsoft KB Archive/838141

= An application error occurs when you use Route.exe in Windows 2000 =

Article ID: 838141

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Advanced Server

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SYMPTOMS
When you try to use the Route.exe command-line tool on your Microsoft Windows 2000-based computer, you receive an application error that is similar to the following:

ROUTE.EXE - Application Error

The instruction at &quot;0x77fcb032&quot; referenced memory at &quot;0x00000000&quot;.

The memory could not be &quot;written&quot;.



CAUSE
This problem may occur if the debug code in the Rasapi32.dll file is triggered. This may cause problems with tools that use this .dll file and that are not multi-threaded, such as Route.exe. Route.exe is designed for a single-threaded model.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
This hotfix requires Windows 2000 Service Pack 3 (SP3) or later.

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  18-Sep-2000  22:01  5.0.2195.1569      33,616  Fips.sys 18-Mar-2004 20:08  5.0.2195.6883      80,944  Ipsec.sys 12-Dec-2003 18:34  5.0.2195.6882      29,456  Ipsecmon.exe 21-Sep-2003 00:55  5.0.2195.6824     390,928  Netdiag.exe 24-Mar-2004 18:49  5.0.2195.6882     417,552  Oakley.dll 24-Mar-2004 18:49  5.0.2195.6882      96,528  Polagent.dll 24-Mar-2004 17:49  5.0.2195.6882     137,488  Polstore.dll 24-Mar-2004 18:49  5.0.2195.6895     197,392  Rasapi32.dll 24-Mar-2004 18:49  5.0.2195.6894     531,216  Rasdlg.dll 24-Mar-2004 18:49  5.0.2195.6824      58,128  Rasman.dll 24-Mar-2004 18:49  5.0.2195.6872     153,872  Rasmans.dll 24-Mar-2004 18:49  5.0.2195.6894      63,248  Rasscrpt.dll 24-Mar-2004 18:49  5.0.2195.6824      54,032  Rastapi.dll 05-Feb-2004 20:18  5.0.2195.6896   5,869,056  Sp3res.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New naming schema for Microsoft Windows hotfix packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: ras

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB838141

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