Microsoft KB Archive/177621

= Dr. Watson in Mprouter.exe When Using a Script =

Article ID: 177621

Article Last Modified on 10/31/2006

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APPLIES TO


 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Routing and Remote Access Service Update for Windows NT Server 4.0

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This article was previously published under Q177621



SYMPTOMS
When your Routing and Remote Access Service (RRAS) server attempts to use a demand dial interface, which is configured to run a script file after connection, to connect to a remote resource, you may receive the following Dr. Watson error in Mprouter.exe:

Dr. Watson

Exception: access violation (0xc0000005), Address: 

NOTE: The hex address at the end of the error may be specific to your configuration.



CAUSE
The credentials were not configured properly in the demand dial interface properties.



RESOLUTION
Even though you have a valid account and password in the script file, it is necessary to specify the user name and password in the interface properties.

To resolve this issue, use the following steps to configure the credentials in the demand dial interface:


 * 1) In RRAS Admin, right-click the demand dial interface and click Set Credentials.
 * 2) Type the valid user name and password.

NOTE: It is only necessary to enter a domain name if the remote router is a member of a Windows NT domain.
 * 1) Click OK.

Keywords: kberrmsg kbnetwork kbprb KB177621

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