Microsoft KB Archive/126036

Mac Works 4.0b: System Error: Error Type 11 When Starting Works

PSS ID Number: Q126036 Article last modified on 10-22-1998

4.0b

MACINTOSH

================================================================ ==

The information in this article applies to:

 == Microsoft Works for the Power Macintosh, version 4.0b == 

= SYMPTOMS =

When you start Works for Power Macintosh, you may receive the following error message:

Sorry, a system error occurred. “Microsoft Works 4.0” Error type 11

= RESOLUTION =

To solve this problem, do one of the following:

Option 1: Remove the QuickTime Extension

 * 1) Open the Extensions folder located in your System Folder.
 * 2) Locate the QuickTime extension.
 * 3) Drag the QuickTime extension to another location on your hard drive.
 * 4) Restart the computer.

Option 2: Install the QuickTime PowerPlug Extension

 * 1) Insert the CD-ROM that contains the System Software.
 * 2) Open the Extensions folder in the System Folder on the CD-ROM.
 * 3) Locate the QuickTime PowerPlug extension.
 * 4) Copy this item to your hard drive’s System Folder.
 * 5) When asked to place items into the Extensions folder, click OK.
 * 6) Restart the computer.

Works for the Power Macintosh should now start without the error message.

= MORE INFORMATION =

If QuickTime is loaded when you start the Macintosh, then the QuickTime PowerPlug is also necessary to use the Power Macintosh version of Works.

The third-party products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

= Additional query words: m_works 4.00 load launch start ppc =

Keywords : kberrmsg Version : 4.0b Platform : MACINTOSH Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.