Microsoft KB Archive/920076

= Error message when you switch to a different user account by using the Fast User Switching feature in Windows XP Media Center Edition 2005: &quot;Files needed to display video are not installed or not working correctly&quot; =

Article ID: 920076

Article Last Modified on 6/7/2006

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APPLIES TO


 * Microsoft Windows XP Media Center Edition 2005

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SYMPTOMS
Consider the following scenario. You play a video in Microsoft Windows XP Media Center Edition 2005. Then, you switch to a different logged-on user account by using the Fast User Switching feature. When you switch back to the original user account and then try to resume the video, you receive the following error message:

Video Error: Files needed to display video are not installed or not working correctly. Please restart Media Center and or restart the computer.

The problem occurs when you play videos that have the following file formats:
 * Audio Video Interleaved (AVI)
 * Moving Picture Experts Group (MPEG)
 * Windows Media Video (WMV)



WORKAROUND
To avoid this problem, stop the video before you use Fast User Switching to switch to a different user account. If you have already received this error message, press BACK on the remote, and then restart the video. Or, exit, and then restart Media Center.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



Media Center Technical Support
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

Keywords: kbbug kberrmsg kbexpertisebeginner KB920076

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