Microsoft KB Archive/299563

= XADM: Error Message Received When You Start Exchange System Attendant =

Article ID: 299563

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q299563



SYMPTOMS
When you start the Microsoft Exchange System Attendant service, you may receive the following error message:

Could not start the Microsoft Exchange System Attendant service on the local computer. The service did not return an error. This could be an internal Windows error or an internal service error.

The following event message may be logged in the Application event log: Event Type: Error

Event Source: MSExchangeSA

Event Category: General

Event ID: 1005

Computer:

Description: Unexpected error. No site name is available for this computer. Facility: Win32 ID no: c007077f Microsoft Exchange System Attendant occurred.

If Exchange 2000 is running on a domain controller, the following event message may be logged in the Application event log: Event Type: Error

Event Source: Userenv

Event Category: None

Event ID: 1054

Date:

Time:

User: NT AUTHORITY\SYSTEM

Computer:

Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted). Group Policy processing aborted. For more information, see Help and Support Center at http://support.microsoft.com.



CAUSE
This behavior can occur if you have not started the Netlogon service.



RESOLUTION
To resolve this behavior, start the Netlogon service, and then start all Exchange Server computer services.



STATUS
This behavior is by design.



MORE INFORMATION
By default, the Exchange Server computer system attendant does not have the Netlogon service set as a service. The services include:
 * Workstation
 * Event Log
 * Windows NT LAN Manager Provider
 * Remote procedure call (RPC)
 * RPC Locator
 * Server

Note that you must start the Netlogon service to enable system attendant to start.

Additional query words: exch2kp2w

Keywords: kberrmsg kbprb KB299563

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