Microsoft KB Archive/309427

= Error Message When You Install Encarta Reference Library: Internal Error 2894.1157 =

Article ID: 309427

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Encarta Reference Library 2002
 * Microsoft Works Suite 2001
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Photo 7.0 Premium Edition
 * Microsoft Picture It! Digital Image Pro 7.0

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This article was previously published under Q309427



SYMPTOMS
When you install Microsoft Encarta Reference Library 2002, you may receive the following error message:

Internal Error 2894.1157

When you use the Microsoft Works 2001 Task Launcher, you may receive one of the following error messages:

The Works Task Launcher cannot access the task you selected. Necessary files may be missing, corrupted, or may have been deleted. To restore or replace files, reinstall Works, and then try starting the task again. If you no longer use the task, with the right button, click the task name, and then click Delete.

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Works cannot access one or more files.

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MSWORKS caused an invalid page fault in module RICHED20.DLL.

When you try to install Picture It! Photo 7.0, Picture It! Photo Premium 7.0, or Picture It! Digital Image Pro 7.0, Setup may exit without error, and the program is not installed.



CAUSE
This behavior can occur if an incorrect or corrupted version of the Riched20.dll file is installed on your computer, or if Riched20.dll is missing.

This behavior can also occur if your computer is infected with the Nimda virus (W32.Nimda.A@mm).

If you are experiencing this behavior and you have Microsoft Office 2000 installed, follow the steps in the following Knowledge Base article:

236053 OFF2000: Internal Error 2894 During Office Installation

NOTE: This behavior can also occur after you have disinfected your system of the Nimda virus. In this case, also follow the steps in the preceding article to resolve the issue.



RESOLUTION
To resolve this issue, reinstall Windows Installer to repair the damaged Riched20.dll file. To do this, follow these steps:  Make sure that the Nimda virus is completely removed from your system. Search for Riched20.dll, and then delete it if you find it. To do this, follow the steps appropriate to your operating system.

Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows NT

 Click Start, point to Find, and then click Files or Folders. In the Named box, type the following:

Riched20.dll

 In the Look in box, make sure that My Computer is selected. Click Find Now.</li> Delete any Riched20.dll file found in the following folders:Windows 95 and Windows 98

c:\Windows\System

Windows NT

c:\Windows\System32

</li> Close the Search Results dialog box.</li></ol>

Microsoft Windows Millennium Edition (Me) and Microsoft Windows 2000

<ol style="list-style-type: lower-alpha;"> Click Start, point to Search, and then click For Files or Folders.</li> In the Search for files or folders named box, type the following:

Riched20.dll

</li> In the Look in box, make sure that My Computer is selected.</li> Click Search Now.</li> Delete any Riched20.dll file found in the following folders:Windows Me

c:\Windows\System

Windows 2000

c:\Windows\System32

</li> Close the Search Results dialog box.</li></ol> </li> Install Windows Installer.

To do this, use one of the following methods. METHOD 1

Download the latest version of Windows Installer from the Microsoft Download Center. To do this, browse to the link appropriate to your version of Windows.

Windows 95, Windows 98, and Windows Me

http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en

Windows NT and Windows 2000

http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F

METHOD 2

Install the original version of Windows Installer from the Microsoft Windows CD-ROM.

On a Windows 95, Windows 98, or Windows Me-based computer, open the Msi folder on the Windows CD-ROM, and then double-click Instmsi.exe.

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On a Windows NT 4.0 or Windows 2000-based computer, open the Msi folder on the Windows CD-ROM, and then double-click Instmsiw.exe.

METHOD 3

If you do not have the Windows CD-ROM, you may find the Windows Installer files on the CD-ROM for each individual program. Follow the steps appropriate to the program.

Microsoft Encarta Reference Library 2002

<ol> Insert the Installation & Resources CD-ROM into your computer's CD-ROM or DVD-ROM drive.</li> Click Start, and then click Run.</li> On a Windows 98 or Windows Me-based computer, type the following in the Open box



where  is the drive letter of your computer's CD-ROM or DVD-ROM drive.

</li> On a Windows NT or Windows 2000-based computer, type the following in the Open box



where  is the letter of your CD-ROM or DVD-ROM drive.

</li> Follow the instructions for installation.</li></ol>

Microsoft Works Suite 2001

<ol> Insert Disk 1 into your computer's CD-ROM or DVD-ROM drive.</li> Click Start, and then click Run.</li> <li>On a Windows 98 or Windows Me-based computer, type the following in the Open box



where  is the letter of your CD-ROM or DVD-ROM drive.

</li> <li>On a Windows NT or Windows 2000-based computer, type the following in the Open box



where  is the letter of your CD-ROM drive.

</li> <li>Follow the instructions for installation.</li></ol> </li></ol>

<div class="moreinformation_section">

MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

308225 Error Message: Windows Installer Internal Error 2889_ISAPATHDLG

Keywords: kberrmsg kbprb KB309427

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