Microsoft KB Archive/838921

= Stop error 0x1E occurs in the Usbhub.sys driver when you install Windows 2000 SP4 from a USB CD drive =

Article ID: 838921

Article Last Modified on 2/20/2007

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Datacenter Server
 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you try to install Microsoft Windows 2000 Service Pack 4 (SP4), the installation seems to succeed. However, when the computer restarts to complete the installation of Windows 2000, you experience a Stop error in the Usbd.sys driver. The Stop error message is similar to the following:

STOP: 0x0000001E (0xC0000005, 0xF3EC39F5, 0x00000000, 0x01010100)

KMODE_EXCEPTION_NOT_HANDLED

You may also receive this error message when one of the following conditions is true:
 * You try to install Windows 2000 from a universal serial bus (USB) CD drive that is connected to a USB hub.
 * You remove a USB compatible digital camera from a USB hub.



CAUSE
This problem occurs because the Usbd.sys driver tries to access a particular memory location that the Usbd.sys driver has already released.



Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) or later installed to apply this hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service

Restart requirement
You must restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version            Size    File name --  12-Dec-2003  17:37  5.0.2195.6882      20,752  Usbd.sys 01-Apr-2004 00:19  5.0.2195.6884      40,528  Usbhub.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information about how hotfix packages are named and about other terms for software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: win2000 win2k sp-3 sp-4

Keywords: kbbug kbfix kbqfe kbwin2000presp5fix KB838921

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