Microsoft KB Archive/813807

= &quot;Another Version of this Product Is Already Installed&quot; Error Message When You Install Windows 2000 SP3, Finnish =

Article ID: 813807

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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SYMPTOMS
When you try to install Windows 2000 Service Pack 3 (SP3), Finnish on your Windows 2000 Professional-based computer, the installation of Windows 2000 SP3 may not work. One or more of the following events may be logged in Event Viewer: Event Type: Error

Event Source: Userenv

Event Category: None

Event ID: 1000

User: NT AUTHORITY\SYSTEM

Description: Ryhmäkäytännön asiakaspuolen laajennus Sovellusten hallinta välitti liput (1) ja palautti virhetilakoodin (1638). For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error

Event Source: Application Management

Event Category: None

Event ID: 108

User: NT AUTHORITY\SYSTEM

Description: Failed to apply changes to software installation settings. Ohjelmistomuutoksien ottaminen käyttöön ei onnistunut. Lokitiedostoon pitäisi olla kirjattuna iempi, lisätietoja sisältävä koh The error was : Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. For more information, see Help and Support Center at http://support.microsoft.com.



RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date        Time   Size       File name 5-Feb-2003 13:14  1,345,024  Update.msi



MORE INFORMATION
This hotfix includes an updated version of the Update.msi Windows Installer package that you use to install SP3. To use this updated version, replace the existing Update.msi file from your installation folder, and then install Windows 2000 SP3, Finnish.



STATUS
Microsoft has confirmed that this is a problem in Windows 2000 Service Pack 3, Finnish.

Keywords: kberrmsg kbsetup kbprb kbqfe kbbug KB813807

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