Microsoft KB Archive/925038

= You may be unable to start the World Wide Web Publishing Service on a computer that is running IIS 6.0 and has the Patchlink third-party software installed =

Article ID: 925038

Article Last Modified on 10/11/2006

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APPLIES TO


 * Microsoft Internet Information Services 6.0

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SYMPTOMS
You may be unable to start the World Wide Web Publishing Service on a computer that is running Microsoft Internet Information Services (IIS) 6.0 and has the Patchlink third-party software installed.

Additionally, one of the following error messages may be logged in the Application log:

Message 1

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7034

Date:

Time:

User: N/A

Computer:

Description:

The HTTP SSL service terminated unexpectedly. It has done this 1 time(s).

Message 2

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date:

Time:

User: N/A

Computer:

Description:

The IIS Admin Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1 milliseconds: Run the configured recovery program.

Message 3

Event Type: None

Event Source: GravitixISAPI

Event Category: None

Event ID: 3

Date:

Time:

User: N/A

Computer:

Description:

The description for Event ID ( 3 ) in Source ( GravitixISAPI ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Patchlink ISAPI Started.



WORKAROUND
To work around this problem, follow these steps:
 * 1) Click Start, click Run, type inetmgr, and then click OK.
 * 2) Expand , right-click Web sites, and then click Properties.
 * 3) Click the ISAPI Filters tab, select Patchlink.dll, and then click Remove.
 * 4) Click OK.

Note When you remove the Patchlink.dll file from the ISAPI Filters tab, you disable the Patchlink third-party software. To resolve this problem without disabling the Patchlink third-party software, contact Patchlink customer support.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: Patchlink

Keywords: kbtshoot kbprb kberrmsg kbbug KB925038

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