Microsoft KB Archive/823132

= You receive an Outlook needs to close error message when you start the program or open an e-mail message in Outlook 2003 =

Article ID: 823132

Article Last Modified on 10/10/2006

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APPLIES TO


 * Microsoft Office Outlook 2003

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Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.

ERROR SIGNATURE
This article discusses a problem that can have the following error signatures:

 App Name    App Version    Module Name   Module Version      Offset -- Outlook.exe 10.0.xxxx.x    Hawkex.dll    version             0000ebbc

where  is a number that is later than 2605.0, and   is later than 6.1.1008.1.

Additionally, other offsets are possible.



SYMPTOMS
If you do one of the following
 * Start Outlook 2003.

-or-
 * Open an e-mail message in Outlook 2003.

you may receive the following error message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the error report contains an error signature that is similar to the one that is listed at the beginning of this article.



CAUSE
This behavior may occur if the Network Associates McAfee Hawkex add-in is installed on your computer.



RESOLUTION
To resolve this behavior, contact Network Associates to inquire about the availability of a fix for this behavior.



WORKAROUND
To work around this behavior, remove the McAfee Hawkex add-in. To do this:
 * 1) Quit Outlook 2003.
 * 2) Click Start, and then click Run.
 * 3) In the Open box, type outlook.exe /safe, and then click OK.
 * 4) On the Tools menu, click Options.
 * 5) On the Other tab, click Advanced Options.
 * 6) In the Advanced Options dialog box, click Add-In Manager.
 * 7) Click to select the check boxes of all the add-ins that you require except for the McAfee Hawkex add-in, and then click OK.
 * 8) In the Advanced Options dialog box, click OK, and then click OK in the Options dialog box.
 * 9) Quit and restart Outlook 2003.



MORE INFORMATION
For additional information about how to remove the McAfee Hawkex add-in from earlier versions of Microsoft Outlook, click the following article number to view the article in the Microsoft Knowledge Base:

313967 OAER: Outlook Stops Responding With an Error That References Hawkex.dll When You Start Outlook or When You Open a Message

For more information about the McAfee Hawkex add-in, visit the following McAfee Web site:

http://www.mcafee.com

For information about how to contact Network Associates, Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

The Office Error Reporting dialog box that appears when an error occurs results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 How to Read Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Additional query words: ol2003

Keywords: kbaddin kbstartprogram kbemail kb3rdparty kberrmsg kbpending kbprb KB823132

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