Microsoft KB Archive/923198

= FIX: Windows Media Player 10 may not send a client GUID as part of a request when you use RTSP to connect to a Windows Media Services 9 Series server =

Article ID: 923198

Article Last Modified on 2/7/2007

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APPLIES TO


 * Microsoft Windows Media Player 10
 * Microsoft Windows XP Media Center Edition 2005 Update Rollup 2

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SYMPTOMS
When you use the Real-Time Streaming Protocol (RTSP) to connect to a Microsoft Windows Media Services 9 Series server, Microsoft Windows Media Player 10 may not send the client GUID as part of the request. This behavior may cause some servers that use this information to deny the client request.



CAUSE
This problem occurs because the client GUID string in the client is not generated correctly.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Windows Media Player 10 for Windows XP
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia10-KB923198-x86-INTL.exe package now.

Windows Media Player 10 for Windows Media Center Edition 2005
The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia10-KB923198-x86-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

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The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: WMP Emerald GUID

Keywords: kbtshoot kbfix KB923198

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