Microsoft KB Archive/303487

= &quot;XML Page Cannot Be Displayed&quot; Error Message When You Open An XML File Attachment in E-Mail =

Article ID: 303487

Article Last Modified on 10/27/2007

-

APPLIES TO


 * Microsoft Outlook Express 5.5 Service Pack 2
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.5 Service Pack 1
 * Microsoft Outlook Express 5.5 Service Pack 2
 * Microsoft Outlook Express 5.5 Service Pack 1
 * Microsoft Outlook Express 5.5 Service Pack 2
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.5 Service Pack 1
 * Microsoft Outlook Express 5.5 Service Pack 2
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.5 Service Pack 1
 * Microsoft Outlook Express 5.5 Service Pack 2
 * Microsoft Outlook Express 5.01 Service Pack 1
 * Microsoft Outlook Express 5.0
 * Microsoft Outlook Express 5.5 Service Pack 1
 * Microsoft Outlook Express 5.5 Service Pack 2
 * Microsoft Outlook Express 5.01 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.0
 * Microsoft Internet Explorer 5.5 Service Pack 1
 * Microsoft Internet Explorer 5.5 Service Pack 2
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 5.01
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Internet Explorer 6.0
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Windows Internet Explorer 7
 * Windows Internet Explorer 7 for Windows Server 2003
 * Windows Internet Explorer 7 for Windows Server 2003 IA64

-



This article was previously published under Q303487



SYMPTOMS
When you attempt to open an Extensible Markup Language (XML) document attached to an e-mail message, you may receive the following error message in a Microsoft Internet Explorer browser window:

The XML page cannot be displayed.

Cannot view XML input using style sheet. Please correct the error and then click the Refresh button, or try again later.

Access is denied.



CAUSE
This behavior occurs if both of the following conditions are true:
 * The .xml file is attached to a Microsoft Outlook or Microsoft Outlook Express e-mail message.

-and-
 * You attempt to open the .xml file attachment either by double-clicking the attachment or by right-clicking the attachment and then clicking Open.

When you open an attachment in an HTML or XML-formatted mail message, the attachment is placed in the Temporary Internet Files folder on your computer's hard disk, and Internet Explorer opens the file from this location. Internet Explorer is unable to load .xml files from the Temporary Internet Files folder, and as a result, when you attempt to open an .xml file attachment from an Outlook or Outlook Express e-mail message, you receive the message described in the &quot;Symptoms&quot; section of this article.



WORKAROUND
To work around this issue, save the .xml file attachment to another location on your hard disk, and then open the file from this location. To do this, follow these steps:
 * 1) Start Outlook or Outlook Express, and then open the message that contains the .xml file attachment that you want to open.
 * 2) For Outlook, Right-click the attachment, and then click Save As. For Outlook Express, on the File menu, click Save Attachments.
 * 3) In the Save Attachment dialog box for Outlook, or in the Save Attachment As dialog box for Outlook Express, specify a name and a location in which to save the file, and then click Save.
 * 4) Close the message window.
 * 5) Start Windows Explorer, and then locate the .xml file that you saved in step 3.
 * 6) Double-click the file to open it.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The Temporary Internet Files folder (Internet Explorer cache) is the location on your hard disk in which Web pages and other files, such as graphics, are stored as you view them. This feature speeds up the display of pages that you frequently visit or have already viewed, because Internet Explorer can access and open them from your hard disk instead of from the Web.

Keywords: kberrmsg kbprb kbpending KB303487

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.