Microsoft KB Archive/898469

= The Office Setup program unexpectedly quits, and you do not receive an error message =

Article ID: 898469

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Office Professional Edition 2003
 * Microsoft Office Standard Edition 2003
 * Microsoft Office Small Business Edition 2003
 * Microsoft Office Student and Teacher Edition 2003
 * Microsoft Office Basic Edition 2003
 * Microsoft Office Access 2003
 * Microsoft Office Excel 2003
 * Microsoft Office Outlook 2003
 * Microsoft Office Outlook 2003 with Business Contact Manager
 * Microsoft Office PowerPoint 2003
 * Microsoft Office Publisher 2003
 * Microsoft Office Publisher 2003 with Digital Imaging
 * Microsoft Office Word 2003
 * Microsoft Office InfoPath 2003
 * Microsoft Office OneNote 2003
 * Microsoft Office Project Professional 2003
 * Microsoft Office Project Standard 2003
 * Microsoft Office Visio Professional 2003
 * Microsoft Office Visio Standard 2003
 * Microsoft Office XP Professional Edition
 * Microsoft Office XP Standard Edition
 * Microsoft Office XP Small Business Edition
 * Microsoft Office XP Standard Edition for Students and Teachers
 * Microsoft Office XP Developer Edition
 * Microsoft Access 2002 Standard Edition
 * Microsoft Excel 2002 Standard Edition
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft PowerPoint 2002 Standard Edition
 * Microsoft Word 2002 Standard Edition
 * Microsoft Publisher 2002 Standard Edition
 * Microsoft Project 2002 Professional Edition
 * Microsoft Project 2002 Standard Edition
 * Microsoft Visio 2002 Professional Edition
 * Microsoft Visio 2002 Standard Edition
 * Microsoft Office Basic 2007
 * Microsoft Office Enterprise 2007
 * Microsoft Office Home and Student 2007
 * Microsoft Office Professional 2007
 * Microsoft Office Professional Plus 2007
 * Microsoft Office Standard 2007
 * Microsoft Office Ultimate 2007
 * Microsoft Office Word 2007
 * Microsoft Office Visio Professional 2007
 * Microsoft Office Visio Standard 2007
 * Microsoft Office Publisher 2007
 * Microsoft Office Project Professional 2007
 * Microsoft Office Project Standard 2007
 * Microsoft Office PowerPoint 2007
 * Microsoft Office Outlook 2007
 * Microsoft Office Outlook 2007 with Business Contact Manager
 * Microsoft Office OneNote 2007
 * Microsoft Office Excel 2007

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SYMPTOMS
When you try to install a Microsoft Office 2007, Microsoft Office 2003 or Microsoft Office XP program, you experience the following symptoms:
 * The Setup program unexpectedly quits.
 * The active Setup dialog box disappears.
 * You do not receive an error message.

For example, the Product Key dialog box may unexpectedly disappear.



RESOLUTION
To resolve this problem, examine each local hard disk for errors. To do this, follow these steps:  Open My Computer. Right-click the first hard disk that is listed, and then click Properties. Typically, the first hard disk is drive C. Click the Tools tab. Click Check Now. Click to select both the Automatically fix file system errors check box and the Scan for and attempt recovery of bad sectors check box. Then, click Start. Click Yes if you receive the following message:

The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed only by restarting Windows. Do you want to schedule this disk check to occur next time you restart the computer?

Click OK, and then restart the computer.

If you do not receive this message, the disk scan starts. When the disk scan is finished, repeat steps 2 through 6 for all remaining hard disks on the computer.</li></ol>

After all hard disks are checked for errors, you can successfully install the Office program.

<div class="status_section">

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Additional query words: halt stop cease freeze hang off2003 offxp off11 OFF2007

Keywords: kbsetup kbtshoot kbprb KB898469

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