Microsoft KB Archive/913600

= Error message when you try to start Groove: &quot;Cannot open database c:\documents and settings\all users\application data\groove networks\groove\temporary\csm.xss (80070020)&quot; =

Article ID: 913600

Article Last Modified on 2/24/2006

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APPLIES TO


 * Groove Virtual Office 3.0 File Sharing Edition
 * Groove Virtual Office 3.0 Professional Edition
 * Groove Virtual Office 3.0 Project Edition
 * Groove Virtual Office 3.0 Trial Edition
 * Groove Workspace 2.5 Preview Edition
 * Groove Workspace 2.5 Professional Edition
 * Groove Workspace 2.5 Project Edition
 * Groove Workspace 2.5 Standard Edition

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SYMPTOMS
When you try to start Groove Virtual Office or Groove Workspace, you receive the following error message:

Cannot open database c:\documents and settings\all users\application data\groove networks\groove\temporary\csm.xss (80070020)



CAUSE
This issue occurs because Groove writes to the csm.xss file during startup and during operation. You receive this error message if you do not have permission to write to the destination file. Alternatively, you receive this error message if the csm.xss file has been set as Read-only.



RESOLUTION
To resolve this issue, follow these steps:  Open the following folder:



Note In this path,  is a placeholder for the system drive. Right-click the csm.xss file, click Properties, click to clear the Read-only check box, and then click OK. Start Groove. If you still receive the error message, log off the current account, and then log on as an administrator who has permission to write to the csm.xss file.



STATUS
This problem was corrected in Groove Virtual Office 3.1 and in later versions of Groove.

Additional query words: TCN-02122

Keywords: kbtshoot kbprb kbexpertiseinter KB913600

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