Microsoft KB Archive/178083

= Err Msg: Synchronization Manager Requires Version 7.0a of... =

Article ID: 178083

Article Last Modified on 11/28/2003

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APPLIES TO


 * Microsoft Pocket Outlook 2.0
 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1
 * Microsoft Windows CE 2.0 for the Handheld PC
 * Microsoft Windows CE 2.1 for the Handheld PC
 * Microsoft Windows CE 2.11 for the Handheld PC
 * Microsoft Windows CE 2.12 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC
 * Microsoft Windows CE 3.01 for the Handheld PC
 * Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

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This article was previously published under Q178083



SYMPTOMS
When you synchronize the data between your Handheld PC (H/PC) and your desktop computer, you may see the following error message on your desktop computer:


 * Synchronization Manager requires version 7.0a of Schedule+. Please install Schedule+ to enable synchronization.

Or, you may see the following error message in the lower-right corner of your H/PC:


 * Synchronization Error.



CAUSE
These error messages can occur if any of the following conditions exists:


 * You uninstalled Microsoft Schedule+ version 7.0a from your desktop computer.
 * The Schedule+ support files are missing or damaged.
 * You use Microsoft Outlook 97 as your primary calendar.



RESOLUTION
To resolve this behavior, use the following steps:
 * 1) Click Start, point to Settings, and then click Control Panel.
 * 2) Double-click Add/Remove Programs, double-click Microsoft Office 97 (or Microsoft Office 97, Professional Edition) on the Install/Uninstall tab, and then click Add/Remove.
 * 3) Click Microsoft Outlook, and then click Change Option.
 * 4) Click the Schedule+ Support Files check box to clear it, click OK, click Continue, click Yes if you are prompted by a Confirm Component Removal dialog box, and then click OK.
 * 5) On the Install/Uninstall tab, double-click Microsoft Exchange, and then click Add/Remove.
 * 6) Click the Schedule+ check box to clear it, click Continue, click Yes if you are prompted by a Confirm Component Removal dialog box, and then click OK.
 * 7) On the Install/Uninstall tab, double-click Microsoft Exchange, and then click Add/Remove.
 * 8) Click the Schedule+ check box to select it, click Continue, and then click OK.
 * 9) On the Install/Uninstall tab, double-click Microsoft Office 97 (or Microsoft Office 97, Professional Edition), and then click Add/Remove.
 * 10) Click Microsoft Outlook, and then click Change Option.
 * 11) Click the Schedule+ Support Files check box to select it, click OK, click Continue, click Yes if you are prompted "Do you want to use Schedule+ as your primary calendar instead of Microsoft Outlook?", click OK, and then click OK.
 * 12) Restart the computer. To do so, click Start, click Shut Down, click Restart (or Restart The Computer), and then click OK (or Yes).

Additional query words: 1.00

Keywords: kberrmsg kbenv KB178083

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