Microsoft KB Archive/924008

= An outgoing e-mail message that includes disclaimer text causes the AntigenInternet.exe process to stop responding in Antigen 9.0 for Exchange =

Article ID: 924008

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Antigen for Exchange

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SYMPTOMS
You use Microsoft Antigen 9.0 for Exchange in your organization. When you try to send an e-mail message that includes disclaimer text, the AntigenInternet.exe process stops responding. Additionally, you may receive &quot;exceeded Internet time-out&quot; errors.



CAUSE
This problem occurs if the disclaimer text that the e-mail message includes contains characters from a code page that is not present on the computer.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
There are no prerequisites for installing this hotfix.

Restart requirement
You do not have to restart the computer after you apply the hotfix. This update will stop and then restart the SMTP service and the Microsoft Exchange Information Store service. However, if these services cannot be stopped for any reason and certain files are left open, you may have to restart the computer to complete the hotfix installation.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: antivirus virus

Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB924008

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