Microsoft KB Archive/944254

= The Store.exe process stops responding on an Exchange 2003 Service Pack 2 server =

Article ID: 944254

Article Last Modified on 11/16/2007

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APPLIES TO


 * Microsoft Exchange Server 2003 Standard Edition
 * Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS
The Store.exe process stops responding intermittently when the public folder store is running on a server that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2). Additionally, the following event is logged in the System log: Event ID: 7034

Event Source: Service Control Manager

Event Type: Error

Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s).

The following events are logged in the Application log: Event ID: 1000

Event Source: Microsoft Exchange Server

Event Type: Error

Description: Faulting application store.exe, version , stamp   , faulting module   , version.

Event ID: 9643

Event Type: Information

Event Source: MSExchangeIS

Event Category: General

Description: Process termination function StoreTerminateProcess was called by a function in module < >:\Program Files\Exchsrvr\bin\ESE.dll; some parameters and their values were . A significant section of the call stack is in the data section.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2003 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
To apply this hotfix, you must have Exchange 2003 SP2 installed.

Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service, the Microsoft Search service, the IIS Admin Service, and all dependent services are restarted when you apply this hotfix.

Hotfix replacement information
This hotfix does not replace a previously released hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

