Microsoft KB Archive/216095

= WD2000: DMM: Removal of Small Business Tools Doesn't Uninstall Direct Mail Manager =

Article ID: 216095

Article Last Modified on 12/6/2000

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APPLIES TO


 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q216095



SYMPTOMS
Direct Mail Manager (DMM) may not uninstall when you remove the installation of Microsoft Office 2000 Disc 2 Small Business Tools.



CAUSE
Direct Mail Manager has been updated from the Web. Direct Mail Manager periodically checks the Web for updates. When DMM finds that an update is available, it prompts you whether you want to update it. If you answer Yes, DMM updates itself. As a result of this update, Direct Mail Manager is listed as a separately installed application and is not removed when you remove Microsoft Office 2000 Disc 2.



WORKAROUND
To remove Direct Mail Manager, use the following steps:
 * 1) On the Start menu, point to Settings and then click Control Panel.
 * 2) Double-click Add/Remove Programs.
 * 3) On the Install/Uninstall tab, select Direct Mail Manager from the list of installed applications, and then click Add/Remove.

NOTE: If Direct Mail Manager does not show as an installed application, you can remove it by removing Microsoft Office 2000 Disc 2.

Keywords: kbsetup kbprb KB216095

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