Microsoft KB Archive/311309

= Computer Stops Responding During Windows 2000 DNS Query =

Article ID: 311309

Article Last Modified on 2/22/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q311309



SYMPTOMS
During DNS name resolution on your client computer, your computer may stop responding (hang), and this may happen in multiple processes including services.



CAUSE
This problem can occur if a NULL pointer is returned that was dereferenced.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

  Date         Time   Version           Size     File name ---  31-Oct-2001  01:07  5.0.2195.4472     123,664  Adsldp.dll 31-Oct-2001 01:07  5.0.2195.4308     130,832  Adsldpc.dll 31-Oct-2001 01:07  5.0.2195.4016      62,736  Adsmsext.dll 31-Oct-2001 01:07  5.0.2195.4551     355,600  Advapi32.dll 31-Oct-2001 01:07  5.0.2195.4141     133,904  Dnsapi.dll 31-Oct-2001 01:07  5.0.2195.4379      91,408  Dnsrslvr.dll 31-Oct-2001 01:08  5.0.2195.4533     521,488  Instlsa5.dll 09-Oct-2001 03:22  5.0.2195.4437     145,680  Kdcsvc.dll 05-Oct-2001 05:00  5.0.2195.4471     199,440  Kerberos.dll 04-Sep-2001 17:32  5.0.2195.4276      71,024  Ksecdd.sys 22-Oct-2001 19:30  5.0.2195.4533     503,568  Lsasrv.dll 22-Oct-2001 19:31  5.0.2195.4533      33,552  Lsass.exe 27-Sep-2001 23:59  5.0.2195.4285     114,448  Msv1_0.dll 09-Oct-2001 03:22  5.0.2195.4153     312,080  Netapi32.dll 09-Oct-2001 03:22  5.0.2195.4357     370,448  Netlogon.dll 31-Oct-2001 01:07  5.0.2195.4532     912,656  Ntdsa.dll 09-Oct-2001 03:22  5.0.2195.4433     387,856  Samsrv.dll 31-Oct-2001 01:07  5.0.2195.4536     128,784  Scecli.dll 09-Oct-2001 03:22  5.0.2195.4476     299,792  Scesrv.dll 09-Oct-2001 03:22  5.0.2195.4025      50,960  W32time.dll 02-Aug-2001 05:44  5.0.2195.4025      56,592  W32tm.exe 09-Oct-2001 03:22  5.0.2195.4433     125,712  Wldap32.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbDirServices

Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kbnetwork kbdirservices kbhotfixserver KB311309

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