Microsoft KB Archive/257944

= Error Message: Explorer Caused an Invalid Page Fault in Module Krnl386.exe =

Article ID: 257944

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows 98 Second Edition

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This article was previously published under Q257944



If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center



SYMPTOMS
When you start Windows on a computer with the Genius Netscroll mouse utility installed, you may receive the following error message:

Explorer:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you may see the following information:

EXPLORER caused an invalid page fault in module KRNL386.EXE at



CAUSE
The Genius Netscroll utility that is loaded in the StartUp group generates the error message.



RESOLUTION
Remove the Genius Netscroll utility from the Startup group. If the problem persists, uninstall the Mousemate 98 software by using the Add/Remove Programs tool in Control Panel, and download the latest driver from the Genius Web site:

http://www.genius-kye.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: krnl386 dll

Keywords: kb3rdparty kbinvalidpagefault kbprb KB257944

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