Microsoft KB Archive/170632

= OL97: Offline Folder Synchronization Error =

Article ID: 170632

Article Last Modified on 1/20/2007

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APPLIES TO


 * Microsoft Outlook 97 Standard Edition

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This article was previously published under Q170632





SYMPTOMS
When synchronizing a Microsoft Outlook 97 offline folder, you may get the following error message:

Synchronization with the Offline folder file could not be completed. The attempt to logon to the Microsoft Exchange Server computer has failed.



RESOLUTION
Create a new user profile and offline store (OST) file.



To Create a New User Profile

 * 1) Quit Outlook.
 * 2) Click Start on the Windows Taskbar, point to Settings and click Control Panel.
 * 3) Double-click the Mail and Fax icon.
 * 4) Click Show Profiles then click Add.
 * 5) Follow the Setup Wizard to create a new profile with the required services.

To Create a New OST File

 * 1) Start Outlook with the user profile created above.
 * 2) On the Tools menu, click Services.
 * 3) Click the Microsoft Exchange Server service and then click Properties.
 * 4) On the Advanced tab, click "Offline Folder File Settings."
 * 5) Enter a path and name for a new OST file. Do not use the old name.
 * 6) Click Yes to create the new OST file.
 * 7) Click OK and OK, then quit and restart Outlook.

Keywords: kbhowto KB170632

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