Microsoft KB Archive/311466

= Computer Automatically Restarts After You Upgrade to Windows XP =

Article ID: 311466

Article Last Modified on 6/11/2002

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APPLIES TO


 * Microsoft Windows XP Professional Edition
 * Microsoft Windows XP Home Edition

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This article was previously published under Q311466



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



SYMPTOMS
After you upgrade your computer (with Easy CD Creator Platinum 5.02b and the DirectCD component installed) to Windows XP, you may experience one of the following symptoms:  Your computer may automatically restart when you try to shut down. When you shut down your computer, you may receive the following error message on a blue screen:

STOP 0x0000000A (0x000002DC, 0X000000FF, 0X00000000, 0X804E9D48)

IRQ_NOT_LESS_OR_EQUAL





CAUSE
This problem may occur if you are using a version of the DirectCD component of EZ CD Creator that is incompatible with Windows XP.



RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, contact Roxio to inquire about the availability of a fix for this issue. For information about how to do so, please view the following Roxio Web site:

http://www.roxio.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To try to work around this issue:  If Easy CD Creator is still installed, uninstall it, or uninstall only the DirectCD component. Rename the Udfreadr.sys and Cdudf.sys files that are located in the %Systemroot%\System32\Drivers folder to Udfreadr.old and Cdudf.old. File properties:

Udfreadr.sys, 23-Oct-01, 5.0.2.155

Cdudf.sys, 11-Jan-01, 5.0.2.155

NOTE: These files may have already been removed by the uninstaller program for Easy CD Creator. Delete the following registry keys:

'''HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cdudf'''

</li> Restart your computer.</li></ol>

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MORE INFORMATION
For additional information about related topics, click the article number below to view the article in the Microsoft Knowledge Base:

311806 Windows XP Restarts When You Try to Shut Down Your Computer

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbenv kbui kbprb kb3rdparty KB311466

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