Microsoft KB Archive/197091

= OL2000: Attachment Icon Does Not Show in the Preview Pane =

Article ID: 197091

Article Last Modified on 10/9/2003

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APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

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This article was previously published under Q197091





SYMPTOMS
E-mail message attachment icons may not display when you use the Preview Pane.



CAUSE
The display of the attachment icon depends upon a combination of factors:


 * The e-mail format used by the message sender.
 * The default e-mail format used by the message receiver.
 * The Outlook 2000 installation options of the message receiver.



MORE INFORMATION
This article describes the result of the various sending and receiving combinations for each of the following Outlook 2000 installation options:


 * Corporate/Workgroup using Exchange Server (CW-EX).
 * Corporate/Workgroup using Internet Mail (CW-IM).
 * Internet Mail Only (IMO).

The following table illustrates the combination of conditions under which the message receiver (Receiver) can see (YES), or not see (NO), the attachment icon in the Preview Pane.

NOTE: In the table below, WordMail refers to Microsoft Word as your e-mail editor.   Message Format            Outlook Installation Type

Receiver   Sender        CW-EX     CW-IM     IMO --       -     -     ---

HTML       HTML          NO        NO        NO               RTF           YES       NO        YES Plain Text   NO        NO        NO               WordMail      YES       NO        YES RTF        HTML          NO        NO        NO               RTF           YES       NO        YES Plain Text   NO        YES       YES WordMail     YES       NO        YES Plain Text HTML          NO        NO        NO               RTF           YES       NO        YES Plain Text   NO        NO        NO               WordMail      YES       NO        YES WordMail   HTML          NO        NO        NO               RTF           YES       NO        YES Plain Text   NO        YES       YES WordMail     YES       NO        YES To open an e-mail attachment that does not appear in the Preview Pane:


 * Click the paperclip icon on the right end of the Preview Pane Header Bar and click the name of the attachment. -or-


 * Open the mail message and double-click the attachment icon.

To Change the Default E-mail Format
To change the default e-mail format, follow these steps:


 * 1) On the Tools menu, click Options.
 * 2) On the Mail Format tab, click to select the desired format from the Send in this message format list.
 * 3) Click Apply and then OK.

Keywords: kbprb KB197091

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