Microsoft KB Archive/944591

= Error message when you schedule a meeting by using the Live Meeting 2007 Add-in for Microsoft Outlook: &quot;Cannot connect to server because the information in the User Accounts&quot; =

Article ID: 944591

Article Last Modified on 12/1/2007

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APPLIES TO


 * Microsoft Office Live Meeting 2007

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SYMPTOMS
When you schedule a meeting by using Microsoft Office Live Meeting 2007 Add-in for Microsoft Outlook, you receive an error message that resembles the following:

Cannot connect to server because the information in the User Accounts dialog might be incorrect or improperly formatted.



CAUSE
This issue may occur if the Subject field contains more than 85 Chinese characters.

This issue occurs in language versions of Live Meeting 2007 Add-in for Microsoft Outlook that use multibyte characters.

The Live Meeting 2007 Add-in for Outlook allows for 255 bytes in the Subject field instead of 255 characters. One Chinese character equals three bytes in UTF-8 format. 85 Chinese characters equals 255 bytes. Therefore, you cannot use more than 85 Chinese characters in the Subject field.



WORKAROUND
To work around this issue, remove one or more Chinese characters from the Subject field when you schedule a meeting.



MORE INFORMATION
This is a known issue. This issue is scheduled to be fixed in a future version of Live Meeting.

Additional query words: Chinese characters, Live Meeting 2007 Add-in for Outlook, Subject field,

Keywords: kbprb kberrmsg kbtshoot kbexpertiseinter KB944591

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