Microsoft KB Archive/930745

= Error message when you try to delete an application from SoftGrid Client Management: &quot;The application is still being used. Error code: xxxxxx-xxxxxx04-00000C0C&quot; =

Article ID: 930745

Article Last Modified on 4/19/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
When you try to delete an application from SoftGrid Client Management, you cannot delete the application. Additionally, you receive the following error message:

The SoftGrid Client could not delete.

The application is still being used. Please make sure all instances of the application, including instances being run by other Users, are closed and try again. If the problem persists, please report the following error code to your System Administrator.

Error code: 04-0000000C0C

Additionally, the following error message is logged in the SoftGrid Client log file (Sftlog.txt):

The client could not close handle x to  because another handle for the same app  is still open (rc  04-00000C0C)



CAUSE
This issue occurs when the application that you want to delete is still being used. The applicaton cannot be deleted while it is being used.



RESOLUTION
To resolve this issue, exit all instances of the application, and then delete the application. If the SoftGrid Client is a Terminal Server, all users must exit the application.

Keywords: kbexpertiseinter kbtshoot KB930745

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