Microsoft KB Archive/812443

= Error 619 When You Try to Connect to the Internet a Second Time =

Article ID: 812443

Article Last Modified on 2/4/2003

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APPLIES TO


 * Microsoft Windows XP Home Edition
 * Microsoft Windows XP Professional Edition

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SYMPTOMS
After you install Windows XP, you can use your modem to connect to your Internet Service Provider (ISP) without problems. However, after you disconnect, you may experience the following symptoms:
 * When you try to connect to your ISP a second time, you may receive an &quot;error 619&quot; error message.
 * You may not be able to connect to your ISP a second time until you restart your computer.



CAUSE
This issue may occur if you are using a third-party program that is not releasing the Winsock stack after any type of Internet activity. For example, this issue might occur if you are running Download Accelerator Plus or Zone Alarm.



RESOLUTION
To resolve this issue, contact the manufacturer of your third-party firewall or network utility program to inquire about the availability of a fix for this issue.



WORKAROUND
To work around this issue, remove the third-party firewall or network utility program. For information about how to do so, view the documentation that is included with your program.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbprb KB812443

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