Microsoft KB Archive/826751

= Backup Program Causes Gradually Declining Performance =

Article ID: 826751

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you use any third-party backup program on your Microsoft Windows Server 2003-based computer, you may experience one or both of the following symptoms:
 * Poor and gradually declining system performance
 * Out-of-memory errors



CAUSE
This problem occurs because of a memory leak in the code of the Volume Shadow Copy Service backup infrastructure.



Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart Requirement
You must restart your computer after you apply this hotfix.

Hotfix Replacement Information
This hotfix does not replace any other hotfixes.

File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.  IA-64 Date        Time   Version            Size    File name --  22-Aug-2003  00:30  5.2.3790.79     1,339,392  Vssapi.dll       IA-64 22-Aug-2003 00:27  5.2.3790.79       540,160  Wvssapi.dll      x86 12-Aug-2003 18:54                        271  Branches.inf 22-Aug-2003 01:23                     10,444  Kb826751.cat 22-Aug-2003 00:48                        354  Updatebr.inf 22-Aug-2003 00:48                      5,292  Update_rtmqfe.inf

x86 Date        Time   Version            Size    File name --  21-Aug-2003  22:34  5.2.3790.79       540,160  Vssapi.dll 12-Aug-2003 18:54                        271  Branches.inf 22-Aug-2003 01:23                     10,091  Kb826751.cat 22-Aug-2003 00:30                        354  Updatebr.inf 22-Aug-2003 00:30                      5,027  Update_rtmqfe.inf



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB826751

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