Microsoft KB Archive/827194

= OL2002: Item Is Lost When You Try to Recover a Deleted Item That Is in a Public Folder =

PSS ID Number: 827194

Article Last Modified on 11/7/2003

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The information in this article applies to:


 * Microsoft Outlook 2002

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SYMPTOMS
If you are unsuccessful when you try to recover a deleted item that is in a public folder in Microsoft Outlook 2002, the item may be lost.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5BLN%5D;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name ---  17-Oct-2003  14:07  7,343,528  Outlookff.msp (administrative/full file) 17-Oct-2003 11:02  3,585,740  Outlookop.msp (optimized client) After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version      Size       File name 28-Aug-2003 20:20  10.0.5626.0     80,440  Dlgsetp.dll 16-Oct-2003 21:22  10.0.5815.0     39,488  Dumpster.dll 20-Dec-2002 00:41  10.0.4817.0    109,128  Envelope.dll 30-May-2003 18:08  10.0.5328.0    253,952  Exchcsp.dll 16-Oct-2003 21:22  10.0.5815.0    346,680  Exsec32.dll 09-Aug-2002 03:22  10.0.4406.0    137,800  Impmail.dll 30-Jun-2003 23:29  10.0.5424.0    543,288  Outlcm.dll 14-Mar-2003 07:55  10.0.5112.0    100,936  Outlctl.dll 16-Oct-2003 21:22  10.0.5815.0  6,322,744  Outllib.dll 03-Oct-2003 01:08  10.0.5730.0     92,736  Outlmime.dll 16-Oct-2003 21:22  10.0.5815.0     47,672  Outlook.exe 05-Sep-2003 06:29  10.0.5703.0    121,400  Outlph.dll 10-Oct-2003 15:00  10.0.5807.0     47,672  Outlvbs.dll 25-Nov-2002 18:50  10.0.4721.0     47,688  Recall.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbQFE kbbug kbfix kbofficexppresp3fix KB827194

Technology: kbOutlook2002 kbOutlook2002Search kbOutlookSearch kbZNotKeyword3

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