Microsoft KB Archive/818342

= USB Devices Do Not Immediately Work After You Resume Your Computer from Hibernation =

Article ID: 818342

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
When you resume your computer from hibernation or from standby, your universal serial bus (USB) devices, such as the mouse and the keyboard, may not immediately work.



CAUSE
When an Intel ICH5 (I/O Controller Hub) system is in an S4 (hibernation) state, and then you resume the system from hibernation by using a USB mouse, there may be a significant delay (anywhere from 20 seconds to 35 seconds) before any USB devices will work. This problem occurs only on systems that are designed to resume with a USB mouse.



WORKAROUND
To work around this issue, press the power button to resume the computer from hibernation.



STATUS
Microsoft is researching this problem and will post more information in this article when the information becomes available.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: win2k win2000 sleep nap wakeup restart

Keywords: kbbug kbnofix kbqfe KB818342

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