Microsoft KB Archive/836969

= You receive an &quot;Error 0x800A138F&quot; error message when you scan for updates on the Windows Update Web site =

PSS ID Number: 836969

Article Last Modified on 10/19/2004

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The information in this article applies to:


 * Microsoft Windows XP Professional
 * Microsoft Windows 2000 Professional
 * Microsoft Windows 2000 Server

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SYMPTOMS
When you scan for updates on the Windows Update Web site, you may receive the following error message:

0x800A138F

Note The Windows Update.log file may contain the following message:error 0x80070057



CAUSE
This problem may occur if you are running NetOp software.



RESOLUTION
To resolve this problem, download and install the following update from the NetOp Web site:

http://download.netop.com/fix/fixwinup.exe



MORE INFORMATION
For more information about this download, follow these steps:
 * 1) Download the update to a folder on your computer.
 * 2) Click Start, and then click Run.
 * 3) In the Run dialog box, click Browse.
 * 4) Locate the update that you downloaded in step 1, click the update, and then click Open.
 * 5) The path of the update appears in the Open box. Click in the Open box, and then move the insertion point to the end of the path.
 * 6) After the closing quotation marks of the path, type a space and then type -x.
 * 7) Click OK.

The following information appears: The update from the NetOp Web site is a registry update utility to prevent the Windows Update v4 from failing.

By running this utility, your registry will be updated if you have NetOp Remote Control or NetOp School installed. Afterwards, the operation of Windows update v4 will not be affected by the NetOp installation.

Only needed on Windows 2000/XP. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about NetOp software, see the following NetOp Web site:

http://www.netop.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additional query words: danware

Keywords: kbprb KB836969

Technology: kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinXPPro kbWinXPProSearch kbWinXPSearch

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