Microsoft KB Archive/306390

= A Terminal Services Server Hangs When a User with Multiple Keyboard Layouts Logs Off =

Article ID: 306390

Article Last Modified on 2/21/2007

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APPLIES TO


 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 1
 * Microsoft Windows 2000 Service Pack 2

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This article was previously published under Q306390



SYMPTOMS
Terminal Services clients may be unable to connect to the Terminal Services server, or may be disconnected during a session. These problems occur intermittently. Or, you may see a high CPU load instead of these symptoms. The active process is Csrss.exe.



CAUSE
This problem can occur if a user who has multiple keyboard layouts logs off. The problem typically occurs when the server is under a load.



RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:   Date         Time   Size       File name ---  28-Aug-2001  17:24    222,480  Gdi32.dll 28-Aug-2001 17:24    707,856  Kernel32.dll 30-May-2001 00:03      3,584  Spmsg.dll 25-Jun-2001 19:17     47,808  User.exe 28-Aug-2001 17:24    379,664  User32.dll 28-Aug-2001 17:24    368,400  Userenv.dll 28-Aug-2001 16:36  1,642,320  Win32k.sys 23-Aug-2001 22:39    178,960  Winlogon.exe 28-Aug-2001 17:24    243,472  Winsrv.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbTermServ

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbtermserv kbhotfixserver KB306390

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