Microsoft KB Archive/128924

Money: Err Msg: A Prior Online Communication Was Interrupted

PSS ID Number: Q128924 Article last modified on 05-24-1999

WINDOWS:3.0,4.0,5.0

WINDOWS

================================================================ ==

The information in this article applies to:

 Microsoft Money, version 3.0 Microsoft Money, versions 4.0, 5.0 for Windows 95 Microsoft Money 98 == Microsoft Money 99 == 

= SYMPTOMS =

When you attempt to use any of the online banking features in Microsoft Money, you may receive one of the following error messages, depending on your version of Money:

Money 99, 98, 5.0 or 4.0
- A prior call to Online Services was interrupted and must be completed before other Online tasks can be done. Please go to the Online Services area and click the Call button to complete the call.


 * A prior call to Online Services was interrupted and must be completed before other Online tasks can be done. Do you want to complete the call now?

Money 3.0
When you start or quit Money, or click a commond on the On-line menu, you may receive the following message:

A prior On-Line communication was interrupted and must be completed before other On-Line tasks can be done. Do you want to complete the communication now?

= CAUSE =

This behavior can occur if a previous online banking call was interrupted or was not completed successfully.

= RESOLUTION =

To resolve this issue, complete the interrupted call or reset the online banking features in Money.

NOTE: If the interrupted call contained electronic payment instructions, please see the following article in the Microsoft Knowledge Base before you proceed:

Q148300 Money: Avoiding Duplicate Payments When Communication Fails

To complete the interrupted call, click Yes. If you continue to receive the error message, follow these steps:

  Quit Money.   Rename the send and receive files for the online features in Money. To do this, use the appropriate method for your version of Money.

Money 99, 98 or 5.0
Rename the appropriate send and receive files in the Money working directory. Depending upon the service provider for your bank, the files will either be .npc and .npd, .vsa and .vsb, .ofd and .ofe, or .msn and .mso.

Money 4.0
Rename the .npc and .npd files in the Money working folder.

Money 3.0
Rename the .snd and .rcv files in the Money working folder. For information about how to rename files, click Start, click Help, click the Index tab, type “rename” (without the quotation marks), and then double-click the “Renaming files” topic to display it.   Start Money. </li>  When you receive the error message, click Yes. </li>  Type your PIN number, and then click OK. When Money resets. you receive one of the following messages:

Money 99, 98, 5.0 or 4.0
Money attempted to recover from a previous communications error, but couldn’t due to missing communications files. Please send your original transactions again.

Money 3.0
Money has reset its state after a communication file was deleted from disk. Please try your call again. </li>  Use the information on the Contact Information tab in Money to contact your financial institution to verify your payments. </li></ol>

= MORE INFORMATION =

In Microsoft Money 3.0, you can also resolve this issue by exporting all of your accounts into a new file. For more information about how to do this, see the Money online Help file, or Appendix A on page 329 of the “Microsoft Money 3.0 User’s Guide.”

If you receive a “The PIN You Entered Was Invalid” error message in addition to one of the error messages listed in the “SYMPTOMS” section of this article, you may have typed an invalid PIN or password when you started the interrupted call. For additional information about this issue, please see the following article in the Microsoft Knowledge Base:

Q124843 Money Err Msg: The PIN You Entered Was Invalid. Please Try

Additional query words: w_money modem NPC National Payment Clearinghouse ISC Intuit Service Center VISA Interactive VI OFC Open Financial Connectivity crash recovery 97 6.0 7.0 dolly

=
========================================================= Keywords : kberrmsg kbdta kbonline kbimu kbfaq Version : WINDOWS:3.0,4.0,5.0 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.