Microsoft KB Archive/825820

= &quot;0x00000076&quot; or &quot;0x000000CB&quot; Stop Error Occurs When Windows 2000 Server Tries to Run a Process on a Remote Server =

Article ID: 825820

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
When a computer that is running Microsoft Windows 2000 Server tries to run a process on a remote server, one of the following Stop error messages may appear:

0x00000076 (PROCESS_HAS_LOCKED_PAGES)

0x000000CB (DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS)

For example, one of these error messages may appear if the server tries to run a backup process on a remote server. These error messages point to the Rdbss.sys driver.



CAUSE
This problem occurs because the LockedPagesList of the current process is not empty.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Version        Size     File name --  Sep-16-2003  13:45  5.0.2195.6821  407,856  Mrxsmb.sys Sep-16-2003 13:45  5.0.2195.6821  169,744  Rdbss.sys



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbbug kbfix kbqfe kbprb kbhotfixserver KB825820

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