Microsoft KB Archive/896495

= The Firewall service may not start in Internet Security and Acceleration (ISA) Server 2004 after you select a certificate for a, SSL listener =

Article ID: 896495

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Internet Security and Acceleration Server 2004 Standard Edition
 * Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition

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SYMPTOMS
In Microsoft Internet Security and Acceleration (ISA) Server 2004, the Firewall service may not start. This symptom occurs after you select a certificate for use with a Secure Sockets Layer (SSL) Web Listener. After you select a certificate, ISA 2004 tries to stamp the Security Descriptor of the certificate with permissions for the Network Service account. This symptom occurs if the following conditions are true:
 * You are using a third-party Cryptographic Service Provider (CSP).
 * The CSP does not support the use of a Security Descriptor for the certificate's associated private key.

Note The Firewall service starts correctly if you use the Microsoft CSPs.

Additionally, the following event messages are logged in the Application log: Event Type: Error

Event Source: Microsoft ISA Server Web Proxy Event

Category: None

Event ID: 14127

Date:

Time:

User: N/A

Computer:

Description: The Web Proxy service could not initialize (error code 505.83.4.0.1872.0). The internal error code in the Data area of the event properties indicates the cause of the failure.

Event Type: Error

Event Source: Microsoft Firewall Event

Category: None

Event ID: 14060

Date:

Time:

User: N/A

Computer:

Description: Cannot load an application filter Web Proxy Filter ({4CB7513E-220E-4C20-815A-B67BAA295FF4}). FilterInit failed with code 0x80070519. To attempt to activate this application filter again, stop and restart the Firewall service.

Event Type: Error

Event Source: Microsoft Firewall Event

Category: None

Event ID: 14001

Date:

Time:

User: N/A

Computer:

Description: Firewall Service failed to initialize. Previous event log entries might help determine the proper action.

Note These event IDs may be related to other startup problems. However, only &quot;FilterInit failed with code 0x80070519&quot; in event 14060 is specific to the problem that is described in this article.



Service pack information
To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

891024 How to obtain the latest ISA Server 2004 service pack

Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
For ISA Server 2004 Standard Edition, you must have Service Pack 1 (SP1) installed.

Restart requirement
You must restart the Firewall service after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

ISA Server 2004 Standard Edition with SP1
  Date         Time   Version            Size    File name --  02-Apr-2005  07:11  4.0.2163.258      363,792  Msphlpr.dll

ISA Server 2004 Enterprise Edition
  Date         Time   Version            Size    File name --  10-Apr-2005  04:01  4.0.3440.258      394,008  Msphlpr.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.



MORE INFORMATION
By default, the ISA 2004 Firewall service runs under the Network Service account. For more information about how to install ISA Server 2004 hotfixes and updates, click the following article number to view the article in the Microsoft Knowledge Base:

885957 How to install ISA Server hotfixes and updates

Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbisa2006swept KB896495

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