Microsoft KB Archive/915409

= Error message when you try to open a custom help page in Microsoft CRM 3.0: &quot;Instructions for customizing Help for a custom Entity can be found here&quot; =

Article ID: 915409

Article Last Modified on 8/14/2007

-

APPLIES TO


 * Microsoft Dynamics CRM 3.0
 * Microsoft CRM Software Development Kit, when used with:
 * Microsoft Dynamics CRM 3.0

-





SYMPTOMS
In Microsoft Dynamics CRM 3.0, you customize Help for a custom entity by using the instructions that are provided in the Microsoft CRM Software Development Kit (SDK). Specifically, you create a custom help page for the custom entity. When you try to open the custom help page, you receive the following error message:

&quot;Debug –URL Request&quot; Error

Instructions for customizing Help for a custom Entity can be found here:

Adding a Context-Sensitive Topic for Custom Entities or Forms http://msdn.microsoft.com/library/default.asp?url=/library/en-us/CrmSdk3_0/htm/v3d0addingacontextsensitivetopicforcustomentitiesorforms.asp



Microsoft Dynamics CRM 3.0
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client or the Microsoft Dynamics CRM 3.0 server.

Prerequisites
There are no prerequisites to install this hotfix.

Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB915409$\Spuninst folder.

Restart requirement
If you are prompted, restart the computer after you install the hotfix.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

Microsoft Dynamics CRM client for Microsoft Office Outlook

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Microsoft Dynamics CRM server



MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Additional query words: crm3 crm30 crm3.0 v3i

Keywords: kbhotfixserver kbqfe kbhelp kberrmsg kbbug kbmbsmigrate kbpubtypekc KB915409

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.