Microsoft KB Archive/939083

= Error message in the Microsoft SoftGrid client when you try to start an application that is installed in the virtual environment: &quot;Error code: 400249-04300607-000DF3002&quot; =

Article ID: 939083

Article Last Modified on 8/7/2007

-

APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

-



SYMPTOMS
In the Microsoft SoftGrid client, when you try to start an application that is installed in the virtual environment, the application does not start. Additionally, you receive the following error message:

The protocol specified in the OSD file is not supported. Please report the following error code to your System Administrator.

Error code: 400249-04300607-000DF3002



CAUSE
This problem occurs if the RTSP protocol acronym is uppercase in the HREF attribute of the CODEBASE element in the application .osd file.

For example, this problem occurs if the .osd file for the virtualized application that you tried to start contains the following entry:

HREF=&quot;RTSP://%SFT_SOFTGRIDSERVER%:554//DefaultApp.sft&quot;

Note The RTSP acronym represents the Real Time Streaming Protocol.



RESOLUTION
To resolve this problem, follow these steps:  Open the .osd file of the virtualized application by using a text editor such as Notepad. Locate the HREF attribute that contains the uppercase RTSP protocol acronym. In the HREF attribute, change the uppercase RTSP protocol acronym to lowercase.

For example, change the acronym in the HREF attribute so that the HREF attribute contains the following entry:

HREF=&quot;rtsp://%SFT_SOFTGRIDSERVER%:554//DefaultApp.sft&quot;

 Save the .osd file, and then exit the text editor. Refresh the SoftGrid client. To do this, follow these steps:  Click Start, point to All Programs, click Administrative Tools, and then click SoftGrid Client Management. Click Desktop Configuration Servers, and then click the server that the SoftGrid client is configured to use.</li> On the Action menu, click Refresh Server.</li> Close the SoftGrid Client Management Console.</li></ol> </li> In the SoftGrid client, start the application that is installed in the virtual environment.</li></ol>

Keywords: kbexpertiseadvanced kbtshoot KB939083

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.