Microsoft KB Archive/917932

= FIX: A COM+ application that calls a TI component in Host Integration Server 2004 or in Host Integration Server 2000 may stop responding or may experience an application exception =

Article ID: 917932

Article Last Modified on 12/4/2007

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APPLIES TO


 * Microsoft Host Integration Server 2004 Enterprise Edition
 * Microsoft Host Integration Server 2000 Standard Edition

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SYMPTOMS
A Microsoft COM+ application that calls a Transaction Integrator (TI) component in Microsoft Host Integration Server 2004 or in Microsoft Host Integration Server 2000 may stop responding. Or, this COM+ application may experience an application exception. This problem occurs intermittently. However, this problem is more likely to occur on a computer that is operating under a heavy workload.

When this problem occurs, the Component Services administration tool shows that the call time for the method that calls the TI component is very long. The only way to recover from this problem is to recycle the Dllhost.exe process that hosts the TI component.

When the COM+ application experiences an application exception, an event that resembles the following may be logged in the Application log: Event ID: 4097

Event Source: DrWatson

Description:

The application,, generated an application error The error occurred on  @   The exception generated was c0000005 at address



CAUSE
This problem occurs because TI does not always correctly initialize output-only parameters. An output-only parameter that is incorrectly initialized may cause the heap corruption that causes this problem.



Service pack information
To resolve this problem, obtain the latest service pack for Host Integration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

940313 How to obtain the latest Host Integration Server 2004 service pack

Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section. This problem was first corrected in Host Integration Server 2004 Service Pack 1.



MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbpubtypekc kberrmsg kbfix KB917932

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