Microsoft KB Archive/323377

= Remote Storage Migration Job Does Not Work After Experiencing an End-of-Media Error =

Article ID: 323377

Article Last Modified on 3/1/2007

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APPLIES TO


 * Microsoft Windows 2000 Server
 * Microsoft Windows 2000 Advanced Server

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This article was previously published under Q323377



SYMPTOMS
Remote Storage may log the following event messages when it tries to copy files to tape during a migration job:

Event ID:5001

Source: Remote Storage

Description: Remote Storage encountered an error while accessing the device. Physical end of the media has been reached. (0x810b0013) Check the System Log for more information.

Event ID:5009

Source: Remote Storage

Description: The file  cannot be copied to Remote Storage media. Physical end of the media has been reached. (0x810b0013)

Event ID: 6012

Source:Remote Storage

Description: Data Transfer for  on Server_name\NTFS\drive_letter: has failed: succeeded on xx files (xxxxxxxx bytes), skipped 0 files (0 bytes), and failed on X files (xxxxxxxx bytes) in hh:mm:ss for a throughput of 0 files/sec (xxxxxxx bytes/sec).

When this issue occurs, any remaining files that were supposed to be copied to remote storage during the job are left on the volume. This means that the free space that you want will not be created until the next Manage or Copy operation completes successfully.

These events may also occur if the Remote Storage database itself was being copied as part of a typical migration when the end of the media was reached:

Event ID: 5999

Source:Remote Storage

Description: Remote Storage encountered an unknown error while accessing the device. Physical end of tape encountered. (0x80070469) Check the System Log for more information

Event ID: 2017

Source:Remote Storage

Description: A backup copy of one or more Remote Storage database file(s) cannot be made. Physical end of the media has been reached. (0x810b0013) The problem should be corrected to ensure a complete backup of all Remote Storage database files are stored on Remote Storage media.



CAUSE
Remote Storage is supposed to compensate for the small differences in tape capacities by keeping a five percent tolerance zone of free space at the end of the tape. Under certain circumstances, Remote Storage may miscalculate how full the media is. This may cause a physical End Of Media to be reached during a Copy Files or Manage operation. When this occurs, Remote Storage stops the current job, which leaves files that were supposed to be migrated on the volume.



RESOLUTION
As a workaround, you can manually start another &quot;Remote Storage copy files&quot; or &quot;Remote Storage free disk space&quot; job from Scheduled Tasks. Before you start, make sure that the tape device driver and the firmware are updated to the latest versions.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.



MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

266011 Tape Capacity Differences Prevent Remote Storage from Making Media Copies

Additional query words: rss

Keywords: kbfix kbprb KB323377

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