Microsoft KB Archive/942881

= How to troubleshoot issues that occur when you use Ford Sync with a Zune device =

Article ID: 942881

Article Last Modified on 12/4/2007

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APPLIES TO


 * Zune Digital Media Player
 * Zune 30GB Digital Media Player
 * Zune 4GB Digital Media Player
 * Zune 80GB Digital Media Player
 * Zune 8GB Digital Media Player

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SYMPTOMS
When you use Ford Sync with a Zune device, the Zune device is not detected or some actions seem slow to respond.



Things to try
 Connect the Zune device to a computer that has the current Zune software installed, and then update the device to the current device software. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update your Zune device

 Restart the Zune device, and then reconnect the device to your Ford vehicle. To do this, follow these steps:  Disconnect the Zune sync cable. Set the Hold switch to the unlocked position, and then press and hold the Back button as you press the center of the Zune pad. When the Zune device begins to restart, you can release the buttons. After the Zune device restarts, connect one end of the Zune sync cable to the Zune device, and then connect the other end of the Zune sync cable directly to the USB port in your Ford vehicle. 

Note Some actions such as fast forward, rewind, or play may take several seconds to initiate depending on how Ford Sync communicates with the Zune device. This is a known issue.

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