Microsoft KB Archive/181992

= WD97: File Open Does Not Function When PC Docs Is Installed =

Article ID: 181992

Article Last Modified on 1/22/2007

-

APPLIES TO


 * Microsoft Word 97 Standard Edition

-



This article was previously published under Q181992





*********************************************************************
 * - WARNING -                          **
 * THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN      **
 * CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY        **
 * WITH DISCRETION.                                           **



SYMPTOMS
Microsoft has received reports that in Microsoft Word 97 with PC Docs installed, when you click the Open button on the Standard toolbar or click Open on the File menu, nothing happens.

NOTE: PC Docs is a document management system that allows centralization and management of shared documents in a network environment.



CAUSE
PC Docs integrates with Word 97 by placing entries in the Windows Registry. If PC Docs' interaction with Word malfunctions, the Open command may stop responding.

This problem is most often caused if the path to the PC Docs server is not listed in the Path statement.



MORE INFORMATION
PC DOCS is manufactured by PC DOCS, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For more information, contact PC DOCS, Inc.

PC DOCS, Inc.

124 Marriott Drive

Tallahassee, Florida 32301

Main Number: (850) 942-3627

Web Site: http://www.pcdocs.com/

Support Telephone Number: (850) 942-5000

Sales and Information: (800) 933-3627

For information about how to contact PC DOCS Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

