Microsoft KB Archive/140172

= MOFF4: Office Manager Could Not Start Due to a Memory Error =

Article ID: Q140172

The information in this article applies to:


 * Microsoft Office for the Macintosh, versions 4.2, 4.2.1

SYMPTOMS
When you start your computer and the Microsoft Office Manager tries to load, you may get the following error message:

Office Manager could not start due to a memory error.

CAUSE
This problem will occur when one of the following conditions is true:

  You are running SAM Intercept version 3.0 to 3.5.9 -or-  You are running SAM Intercept version 4.0 or later, and you have disabled the "Use quick scan" option in the Scan Preferences dialog box.

RESOLUTION
To avoid receiving this error message, use either of the following methods.

Method 1:  Upgrade to SAM Intercept version 4.0 or later.

Method 2:  If you are using SAM Intercept version 3.0 to 3.5.9, disable SAM Intercept. If you are using System 7.5 or later, you can disable SAM Intercept in the Extensions Manager. If you are using an earlier version of the Macintosh system software, remove SAM Intercept from the Extensions folder (located in           your System folder).

Method 3:  If you are running SAM Intercept version 4.0 or later, enable the "Use quick scan" option in the Set Preferences dialog box.

To enable the "Use quick scan" option, follow these steps:

a. Launch SAM.

b. Click Scan on the Preferences menu.

c. Select "Use quick scan", then click Save.

d. Click Quit on the File menu to exit SAM.

The next time that you restart your computer, the problem should not occur.

STATUS
This problem occurs when you use Microsoft Office 4.2.1 and Sam Intercept versions 3.0 and later.

MORE INFORMATION
SAM Intercept is manufactured by Symantec Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this products' performance or reliability.

For information about how to contact Symantec Corporation, query in the Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416 TITLE    : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781 TITLE    : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782 TITLE    : Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words: 6.00 6.0.1 macword mom

Keywords         : kb3rdparty offmac kbfaq Version          : MACINTOSH:4.2,4.21 Platform         : MACINTOSH