Microsoft KB Archive/197579

= Unable to Synchronize Windows CE Device with Windows NT Computer =

Article ID: 197579

Article Last Modified on 9/30/2003

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APPLIES TO


 * Microsoft Windows CE Services 2.0
 * Microsoft Windows CE Services 2.1

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This article was previously published under Q197579



SYMPTOMS
When you try to synchronize your Windows CE device with your Microsoft Windows NT-based computer, you may receive the following error message:

Connection has been dropped. Try reconnecting your device. If the problem persists, check your serial cable and any user name, password, or domain that you are providing. See communications troubleshooter in Windows CE Services Help for further information.



CAUSE
This issue can occur if both of the following conditions exist:


 * You are using Windows CE Services versions 2.0 or 2.1.
 * The password for your Windows NT user account has expired.



RESOLUTION
To work around this issue, use Windows NT User Manager to reinstate your password. To do so, use the following steps:
 * 1) Click Start, point to Programs, point to Administrative Tools, and then click User Manager.
 * 2) Double-click the appropriate user account name, click the Account Locked Out check box to clear it, click the Account Disabled box to clear it, and then click OK.
 * 3) Click Start, click Shut Down, click the "Close all programs and log on as a different user", and then click Yes.



STATUS
This issue is resolved in Windows CE Services version 2.2.

Keywords: kberrmsg kbprb KB197579

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