Microsoft KB Archive/930974

= Error message in Microsoft SoftGrid: &quot;A referral was returned from the server&quot; =

Article ID: 930974

Article Last Modified on 5/7/2007

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APPLIES TO


 * Microsoft SoftGrid for Terminal Services
 * Microsoft SoftGrid for Windows Desktops

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SYMPTOMS
You receive the following error message in the Microsoft SoftGrid Management Console:

A referral was returned from the server

This error message is also logged in the SoftGrid Management Console log file (Sftmmc.log).



CAUSE
This problem may occur when the SoftGrid Management service times out when it queries the Active Directory directory service. This time-out occurs because of &quot;referral chasing.&quot;



RESOLUTION
In version 4.0.0.585 and in later versions of the SoftGrid Management service, you can resolve this problem by modifying the ADReferralChasingOption value. The ADReferralChasingOption values are shown in the following table.

To modify the ADReferralChasingOption value, use one of the following methods.

Method 1: Use a text editor
 Move to the %ProgramFiles%\Softricity\SoftGrid Management Service folder. Use a text editor to open the Web.config file. Locate the following line :



 Enter a value in for ADReferralChasingOption based on the table in this article. Save the file, and then close the text editor.

Method 2: Use Internet Information Services (IIS) Manager
 * 1) From Administrative Tools, start Internet Information Services (IIS) Manager.
 * 2) Expand server name, expand Web Sites, and then expand Default Web Site.
 * 3) Right-click SoftGridManagement, and then click Properties.
 * 4) Click the ASP.NET tab, and then click Edit Configuration.
 * 5) For Application settings, click ADReferralChasingOption, and then click Edit.
 * 6) For Value, type a value from the table, and then click OK.
 * 7) Click OK, and then click OK again.
 * 8) Exit Internet Information Services (IIS) Manager.

Keywords: kbexpertiseinter kbtshoot KB930974

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