Microsoft KB Archive/281305

= IntelliPoint: Cannot configure mouse buttons or settings =

Article ID: 281305

Article Last Modified on 2/16/2007

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APPLIES TO


 * Microsoft Cordless Wheel Mouse
 * Microsoft IntelliMouse 1.0
 * Microsoft IntelliMouse Explorer 4.0
 * Visio 5.0 Technical
 * Microsoft IntelliMouse Optical 1.1
 * Microsoft IntelliMouse Pro
 * Microsoft IntelliMouse Trackball 1.0
 * Microsoft Intellimouse Trackball Explorer
 * Microsoft Intellimouse Trackball Optical
 * Microsoft IntelliMouse USB
 * Microsoft IntelliMouse Web
 * Microsoft IntelliPoint 4.12
 * Microsoft IntelliPoint 4.11
 * Microsoft IntelliMouse with IntelliEye
 * Microsoft IntelliPoint 6.0
 * Microsoft IntelliPoint 6.1
 * Microsoft IntelliPoint 5.2
 * Microsoft IntelliPoint 3.2
 * Microsoft IntelliPoint 3.1
 * Microsoft IntelliPoint 3.0
 * Microsoft IntelliPoint 2.2
 * Microsoft IntelliPoint 2.1
 * Microsoft IntelliPoint 2.0
 * Microsoft IntelliPoint 1.1
 * Microsoft IntelliPoint 1.0
 * Microsoft Windows 98 Standard Edition
 * Microsoft Windows Millennium Edition
 * Microsoft Windows NT 4.0
 * Microsoft Optical Mouse
 * Microsoft Wireless IntelliMouse Explorer 2.0
 * Microsoft Wireless Optical Desktop 1.0
 * Microsoft Wireless Optical Desktop Pro 2.0
 * Microsoft Wireless Optical Mouse 1.0

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This article was previously published under Q281305



SYMPTOMS
When you install the Microsoft IntelliPoint software, version 3.2 on any of the above operating systems, you may experience any of the following symptoms:
 * The Device section in the IntelliPoint settings may be blank.
 * You may not be able to change the button assignments or settings.
 * Both the Left Button and the Right Button options default to the Click setting.
 * The mouse icon may not appear in the System Tray on the Windows taskbar.



CAUSE
This behavior can occur if the Msmouse.vxd file is not updated correctly.



RESOLUTION
To resolve this issue, install version 11.30.484 of the Msmouse.vxd file. To do this, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98
 Click Start, point to Find, and then click Files or Folders. In the Named box, type msmouse.vxd . In the Look in box, click My Computer. Click Find Now. In the list of found files, right-click the Msmouse.vxd file that is located in the C:\Windows\System folder, and then click Properties. Click the Version tab.</li> Note the version of the Msmouse.vxd file, and then click OK.</li> Insert the IntelliPoint software CD-ROM into the CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent the CD-ROM from starting automatically.

Note If you downloaded and installed version 3.2 of the IntelliPoint software from the Microsoft Web site, use a .zip file compression utility such as NicoMak WinZip or the Compressed Folders feature in Microsoft Plus! 98 to extract the contents of the installation file to a temporary Ip3_2 folder on the hard disk. For information about how to do this, see the &quot;More Information&quot; section in this article.</li> Click Start, and then click Run.</li> In the Open box, type sfc, and then click OK.</li> Click Extract one file from installation disk.</li> In the Specify the system file you would like to restore box, type msmouse.vxd, and then click Start.</li> In the Restore from box, type the appropriate line for your installation source, and then click OK:

IntelliPoint CD-ROM:



IntelliPoint 3.2 Download File:

c:\Ip3_2\Ipfilter

where  is the drive letter of your CD-ROM or DVD-ROM drive.</li> In the Save file in box, type the following line, and then click OK:



where  is the drive letter of the hard disk on which Microsoft Windows is installed.</li> When you are prompted to back up the file, click OK.

Note If you are prompted to create a folder, click Yes.</li> Click OK, and then click Close.</li> Restart the computer.</li></ol>

Microsoft Windows Millennium Edition (Me)
<ol> Click Start, point to Search, and then click For Files or Folders.</li> In the Search for Files and Folders Named box, type msmouse.vxd .</li> In the Look In box, click My Computer, and then click Search.</li> In the list of found files, right-click the Msmouse.vxd file that is located in the C:\Windows\System folder, and then click Properties.</li> Click the Version tab.</li> <li>Note the version of the Msmouse.vxd file, and then click OK.</li> <li>Insert the IntelliPoint software CD-ROM into the CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent the CD-ROM from starting automatically.

Note If you downloaded and installed version 3.2 of the IntelliPoint software from the Microsoft Web site, use a .zip file compression utility such as NicoMak WinZip or the Compressed Folders feature in Microsoft Windows Me to extract the contents of the installation file to a temporary Ip3_2 folder on the hard disk. For information about how to do this, see the &quot;More Information&quot; section in this article.</li> <li>Click Start, and then click Run.</li> <li>In the Open box, type msconfig, and then click OK.</li> <li>Click Extract File.</li> <li>In the Specify the system file you would like to restore box, type msmouse.vxd, and then click Start.</li> <li>In the Restore from box, type the appropriate line for your installation source, and then click OK:

IntelliPoint CD-ROM:



IntelliPoint 3.2 Download File:

c:\Ip3_2\Ipfilter

where  is the drive letter of your CD-ROM or DVD-ROM drive.</li> <li>In the Save file in box, type the following line, and then click OK:



where  is the drive letter of the hard disk on which Microsoft Windows is installed.</li> <li>When you are prompted to back up the file, click OK.

Note If you are prompted to create a folder, click Yes.</li> <li>Click OK, and then click Close.</li> <li>Restart the computer.</li></ol>

If you still cannot change the settings, make sure the Msmouse.vxd file is version 11.30.484.

Windows NT 4.0

 * 1) Log on as an administrator
 * 2) The file msmouse.vxd should be located in c:\winnt\system, but it may be missing or be in the incorrect version.
 * 3) If the file is missing, you can find it on the IntelliPoint 3.2 CD or from the IntelliPoint 3.2 software download from the internet (eng.exe).

Note If you downloaded the file from the internet, you have to extract the files to a new folder (....\eng\IPfilter\msmouse.vxd).
 * 1) If the file does not exist in c:\winnt\system then copy the file <CD-ROM drive letter>:\SETUP\IPfilter\msmouse.vxd to c:\winnt\system
 * 2) If the file does exist at all, verify that it is version 11.30.484. If it is not, delete the file, and then copy the file msmouse.vxd from <CD-ROM drive letter>:\SETUP\IPfilter\msmouse.vxd to the c:\winnt\system folder.
 * 3) Restart the computer.

<div class="moreinformation_section">

MORE INFORMATION
You can download the latest version of the IntelliPoint software from the Microsoft Download Center. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=D3B2C863-2F8A-4339-9542-18F90B69128D&displaylang=en

Additional query words: msmouse buttons vxd intellimouse me

Keywords: kbhardware kbprb KB281305

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