Microsoft KB Archive/227559

= System Reports DLL Errors from Network Associates' First Aid 98 After Upgrade to Windows NT or Windows 2000 =

Article ID: 227559

Article Last Modified on 2/27/2007

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition
 * Microsoft Windows 95
 * Microsoft Windows NT Server 4.0 Standard Edition
 * Microsoft Windows NT Workstation 4.0 Developer Edition
 * Microsoft Windows 98 Standard Edition

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This article was previously published under Q227559



SYMPTOMS
After you upgrade your computer from Microsoft Windows 98 to Microsoft Windows NT 4.0 or Microsoft Windows 2000, you may receive the following error messages from Network Associates' First Aid 98 program:

Windows Guardian: Fawgrd32.exe - DLL Initialization Failed Initialization of the dynamic link library C:\HelpSpot\FATRC32.DLL failed. The process is terminating abnormally.

Crash Protector: FA_GD32.exe - DLL Initialization Failed Initialization of the dynamic link library C:\HelpSpot\FA_SAV32.DLL failed. The process is terminating abnormally.

Warning

The operating system seems to be upgraded from Windows 95 to Windows 98 or vice versa. The old snapshots will not be usable in the new operating system due to the registry differences. Hence deleting all the existing snapshots.

VRTFIXD.VXD not found

FA_SAV32.DLL is not found



CAUSE
This behavior occurs because the First Aid 98 program is not compatible with Windows NT or Windows 2000. The Windows NT upgrade report does not identify Windows Guardian as incompatible and does not remove it from the Start menu.



STATUS
This behavior is by design.



MORE INFORMATION
First Aid 98 is designed primarily for the consumer market and should be used only on computers running Windows 95 or Windows 98. Contact Network Associates to see whether there is a version that is compatible with Windows NT or Windows 2000.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Network Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbbug kbnofix KB227559

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