Microsoft KB Archive/271833

= Error Message Occurs When You Synchronize Windows CE Device =

Article ID: 271833

Article Last Modified on 2/12/2007

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APPLIES TO


 * Microsoft ActiveSync 3.0, when used with:
 * Microsoft Windows 95
 * Microsoft ActiveSync 3.1, when used with:
 * Microsoft Windows 95
 * Microsoft Outlook 97 Standard Edition
 * Microsoft ActiveSync 3.6
 * Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
 * Microsoft Pocket PC 2002 Software Standard Edition
 * Microsoft Pocket PC 2002 Software Standard Edition

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This article was previously published under Q271833



SYMPTOMS
When you attempt to synchronize your Windows CE (HP Jornada 680) device, you may receive the following error message:

MAPI spooler cannot be started. Close and then restart all mail-enabled applications. MAPI 1.0 (000004C7)



CAUSE
This issue may occur if you installed Symantec Norton AntiVirus software when mail programs were open. When Norton AntiVirus is installed in this way, it removes the file extension from the MAPI spooler Mapisp32.exe file.



RESOLUTION
To resolve this issue, follow these steps:
 * 1) Click Start, point to Find, and then click Files or Folders.
 * 2) Type Mapisp32 in the Named box, and then click Find Now.
 * 3) Rename the file Mapisp32.exe, and then copy the renamed file to the Windows\System folder.

For more information about how to use Windows Explorer in Windows 95 to rename a file, follow these steps:
 * 1) Click Start, click Help, and then click the Index tab.
 * 2) Type renaming, double-click Files, and then click Changing the name of a file or folder.

For more information about how to use Windows Explorer in Windows 95 to copy or move files, follow these steps:
 * 1) Click Start, click Help, and then click the Index tab.
 * 2) Type copying or moving, and then double-click Files or Folders.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: NAV Mapisp32 exe

Keywords: kberrmsg kbprb KB271833

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