Microsoft KB Archive/819762

= OL2000: The Custom Form Is Blank or You Receive an Error Message When You Try to Use a Custom Form =

Article ID: 819762

Article Last Modified on 4/7/2006

-

APPLIES TO


 * Microsoft Outlook 2000 Standard Edition

-



SYMPTOMS
When you try to use a custom form in Outlook 2000, the custom form may appear blank, or you receive the following error message:

One or more controls are not properly licensed.



CAUSE
This problem may occur when the custom form contains a combination of DataGrid and Date and Time Picker controls on a MultiPage control or a Frame control.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 10-May-2003 00:03  1,474,144  Outlookop.msp  (Client Update) 10-May-2003 00:34  3,177,908  Outlookff.msp  (Full File Update)

After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version     Size       File name --  09-May-2003  19:58  9.0.0.7708  5,341,234  Outllib.dll 01-Nov-2002 00:15  9.0.0.7031     45,104  Recall.dll

This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kberrmsg kbbug kbfix kboffice2000sp4fix kbqfe kbhotfixserver KB819762

-

[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]

© Microsoft Corporation. All rights reserved.