Microsoft KB Archive/820029

= &quot;Microsoft Outlook had problems encrypting this message&quot; error message when you try to send an encrypted e-mail message in Outlook 2002 =

Article ID: 820029

Article Last Modified on 10/25/2005

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APPLIES TO


 * Microsoft Outlook 2002 Standard Edition

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SYMPTOMS
When you try to send an encrypted e-mail message in Outlook 2002, you receive the following error message

Microsoft Outlook had problems encrypting this message because the following recipients had missing or invalid certificates, or conflicting or unsupported encryption capabilities:

where  represents a recipient that you are sending an e-mail message to.



CAUSE
This problem may occur when you try to send an encrypted e-mail message to 200 or more recipients.

Note You can send an encrypted e-mail message to the first 199 individual recipients without receiving the error message that is mentioned in the &quot;Symptoms&quot; section.



Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Client Update
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size     File name --  12-May-2003  16:03  503,296  Olkintlop.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time    Version       Size        File name ---  2002-Oct-30  11:40   5.5.2656.94  720,144  Cdo.dll 2003-Mar-06 18:26   10.0.5104.0  113,224  Emablt32.dll 2003-May-08 14:07   10.0.5306.0  199,240  Emsabp32.dll 2003-Feb-27 18:56   10.0.5025.0  539,208  Emsmdb32.dll 2003-Mar-27 19:12   10.0.5125.0  129,608  Emsui32.dll 2003-Apr-30 19:31   10.0.5229.0  854,600  Msmapi32.dll 2002-Sep-12 20:52   10.0.4510.0  531,016  Mspst32.dll 2002-Nov-25 11:50   10.0.4721.0   55,880  Olkfstub.dll 2003-May-08 14:07   10.0.5306.0  735,816  Outex.dll 2003-Apr-30 19:32   10.0.5229.0    1,972,808  Outllibr.dll 2003-Feb-14 13:29   10.0.5011.0  338,504  Pstprx32.dll 2002-Apr-29 11:43   10.0.4024.0   47,432  Bjablr32.dll 2002-Apr-29 11:43   10.0.4024.0  133,448  Contab32.dll

Full File Update
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.   Date         Time   Size       File name 12-May-2003 11:11  2,874,368  Olkintlff.msp 12-May-2003 11:03    503,296  Olkintlop.msp After the hotfix is installed, the following files will have the listed attributes or later:   Date         Time   Version      Size       File name -  29-Apr-2002  18:43  10.0.4024.0     47,432  Bjablr32.dll 30-Oct-2002 18:40  5.5.2656.94    720,144  Cdo.dll_0001 30-Oct-2002 18:39  5.5.2656.94    813,328  Cdo.dll_0004 29-Apr-2002 18:43  10.0.4024.0    133,448  Contab32.dll 07-Mar-2003 01:26  10.0.5104.0    113,224  Emablt32.dll 08-May-2003 21:07  10.0.5306.0    199,240  Emsabp32.dll_0005 28-Feb-2003 01:56  10.0.5025.0    539,208  Emsmdb32.dll_0005 28-Mar-2003 02:12  10.0.5125.0    129,608  Emsui32.dll_0005 01-May-2003 02:31  10.0.5229.0    854,600  Msmapi32.dll_0001 13-Sep-2002 03:52  10.0.4510.0    531,016  Mspst32.dll_0004 25-Nov-2002 18:50  10.0.4721.0     55,880  Olkfstub.dll 08-May-2003 21:07  10.0.5306.0    735,816  Outex.dll 01-May-2003 02:32  10.0.5229.0  1,972,808  Outllibr.dll 14-Feb-2003 20:29  10.0.5011.0    338,504  Pstprx32.dll This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1 FIX

Keywords: kberrmsg kbbug kbfix kbqfe kbemail kbofficexppresp3fix kbhotfixserver KB820029

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