Microsoft KB Archive/814444

= MSBBN: How to Troubleshoot Wireless Internet and Network Connection Problems =

PSS ID Number: 814444

Article Last Modified on 3/13/2003

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The information in this article applies to:


 * Microsoft Broadband Networking Wireless Base Station MN500

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SUMMARY
This article describes how to troubleshoot Internet connection problems with your MN-100 or MN-500 base station.



MORE INFORMATION
If computers on your network experience sudden or frequent loss of Internet or network connectivity, use the procedures that are described below to identify the problem.

 Test to identify the computers that are experiencing connection problems.  If only computers that use an Ethernet cable to connect experience the problem:  Check to see if the port light is on. Try connecting to another available port. You may be able to resolve this problem by updating your base station's firmware. For additional information about how to update the firmware for your base station, click the following article number to view the article in the Microsoft Knowledge Base:

814445 MSBBN: How to Update the Firmware on Your Base Station

  If you experience this problem only on computers that use a wireless network adapter:  Change the wireless channel number to 11 (1, 6, and 11 are the preferred channels). To set wireless channel for base station: <ol style="list-style-type: lower-alpha;"> Open the Base Station Management tool, and then click Wireless.</li> Click to select the Enable wireless access check box if it is not already selected.</li> Click the channel number that you want in the Wireless channel number list.</li> To save the new wireless channel setting, click Apply.</li></ol> </li> Lower the data rate for your network. Gradually lower the settings until the problem is resolved. To set the wireless data rate for the base station, follow these steps: <ol style="list-style-type: lower-alpha;"> Open the Base Station Management tool, and then click Wireless.</li> Click to select the Enable wireless access check box if it is not already selected.</li> To change the data rate from the Automatic default setting, click another option in the Data rate list.</li> To save the new data rate setting, click Apply.</li></ol>

If this resolves the problem, then you may have a wireless signal quality or signal interference problem. Try to locate your wireless equipment so that the base station is as close as possible to any wireless network adapters. Remove or relocate any wireless telephone equipment that may interfere with your wireless network signal.</li> Change local area network (LAN) lease time to two weeks. To do so, follow these steps: <ol style="list-style-type: lower-alpha;"> Open the Base Station Management tool, and then click Local Area Network.</li> Click to select the Enabled check box (if it is not already selected).</li> Select a lease time for the assigned IP addresses. The default time is two hours.</li> Click Apply.</li></ol> </li> <li>Reset the base station. To do so, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Open the Base Station Management tool, and then click Management.</li> <li>On the Management menu, click Reset.</li> <li>On the Reset Base Station page, click Reset.</li> <li>While the reset is in progress, the power light on the base station blinks and then turns orange. When the light is solid green, the reset is complete.</li></ol> </li></ul> </li> <li>If both wireless and wired computers are experiencing the problem: <ul> <li>Determine if the base station has a wide area network (WAN) Internet Protocol (IP) address. To do so, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Open the Base Station Management tool.</li> <li>On the Home page, check the settings under Wide Area Network (WAN) Settings.</li></ol>

If your computer does not have a WAN IP address assigned to it, contact your Internet service provider (ISP) if the steps below do not resolve the problem.</li> <li>Turn the cable modem power off, turn it back on, and then reset the base station. To reset base station, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Open the Base Station Management tool, and then click Management.</li> <li>On the Management menu, click Reset.</li> <li>On the Reset Base Station page, click Reset.</li> <li>While the reset is in progress, the power light on the base station blinks and then turns orange. When the light is solid green, the reset is complete.</li></ol> </li> <li>If you cannot log on to the Base Station Management tool, reset the base station to factory defaults, and then test your connection again. To do so, follow these steps: <ol style="list-style-type: lower-alpha;"> <li>Open the Base Station Management tool, and then click Management.</li> <li>On the Management menu, click Back Up and Restore.</li> <li>Click Restore Factory Default Settings.</li> <li>While the original factory default settings are restored, the power light on the base station blinks and then turns orange. When the light is solid green, the settings are restored.</li></ol> </li></ul> </li></ul> </li></ol>

Keywords: kbinfo KB814444

Technology: kbBNSearch kbBNWirelessBase kbBNWirelessSearch kbMSHardwareSearch

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