Microsoft KB Archive/289847

= &quot;Hardware Failure, Modem Is Not Properly Installed or Not Switched On&quot; Error Message Appears After Upgrade and ISP Change =

Article ID: 289847

Article Last Modified on 5/10/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q289847



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
After you upgrade to Windows Millennium Edition (Me) and change to a different Internet Service Provider (ISP), you may receive the following error message when you try to connect to the Internet:

Hardware failure, modem is not properly installed or not switched on



RESOLUTION
To resolve this behavior, contact your ISP to inquire about hardware compatibility issues.



MORE INFORMATION
You may be able to resolve the behavior by starting the computer in Safe mode and then, in Device Manager, checking all the profiles for duplicate devices, removing the duplications, and then restarting the computer.

You can also examine the Internet dial-up connection to make sure that the settings are correct.

Additional query words: HWMODEM Winmil internet connection

Keywords: kbprb KB289847

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