Microsoft KB Archive/327457

= XADM: Information Store Stops Responding When It Retrieves a Username =

Article ID: 327457

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange 2000 Server Standard Edition

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This article was previously published under Q327457



SYMPTOMS
In Microsoft Exchange 2000 Server, the information store may stop responding (hang) when it tries to retrieve the username from a logon that has no username set.



RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version            Size    File name --  16-Aug-2002  11:40  6.0.5771.43        70,144  Ccmproxy.dll 16-Aug-2002 12:17  6.0.5771.43       676,352  Davex.dll 16-Aug-2002 12:13  6.0.5771.43       131,648  Drviis.dll 16-Aug-2002 12:14  6.0.5771.43       578,116  Dsaccess.dll 16-Aug-2002 11:19  6.0.5771.43       180,736  Dscmsg.dll 16-Aug-2002 12:16  6.0.5771.43     2,208,256  Ese.dll 16-Aug-2002 12:16  6.0.5771.43        41,472  Eseperf.dll 10-Dec-2001 10:23                      6,946  Eseperf.hxx 16-Aug-2002 12:17                    388,673  Eseperf.ini 16-Aug-2002 12:26  6.0.5771.43     3,518,976  Excdo.dll 16-Aug-2002 12:13  6.0.5771.43        90,688  Eximap4.dll 16-Aug-2002 11:40  6.0.5771.43     1,860,096  Exmgmt.exe 16-Aug-2002 11:04  6.0.5771.43       172,544  Exnntp.dll 16-Aug-2002 12:17  6.0.5771.43     1,688,064  Exoledb.dll 16-Aug-2002 12:13  6.0.5771.43        33,344  Expop3.dll 16-Aug-2002 12:14  6.0.5771.43        33,344  Exproto.dll 16-Aug-2002 12:17  6.0.5771.43       209,408  Exprox.dll 16-Aug-2002 11:06  6.0.5771.43       135,680  Exres.dll 16-Aug-2002 12:18  6.0.5771.43       295,424  Exsmtp.dll 16-Aug-2002 11:19  6.0.5771.43       717,312  Exsp.dll 16-Aug-2002 11:40  6.0.5771.43     1,339,904  Exwmi.dll 16-Aug-2002 11:20  6.0.5771.43        41,472  Febecfg.dll 16-Aug-2002 12:13  6.0.5771.43        33,340  Iisif.dll 16-Aug-2002 12:15  6.0.5771.43       131,648  Iisproto.dll 16-Aug-2002 12:15  6.0.5771.43        62,016  Imap4be.dll 16-Aug-2002 11:30  6.0.5771.43       320,000  Imap4evt.dll 16-Aug-2002 11:20  6.0.5771.43       127,488  Imap4fe.dll 16-Aug-2002 12:13  6.0.5771.43       127,552  Imap4svc.dll 16-Aug-2002 11:40  6.0.5771.43        74,240  Inproxy.dll 16-Aug-2002 12:14  6.0.5771.43        41,532  Jcb.dll 16-Aug-2002 11:40  6.0.5771.43     2,949,632  Mad.exe 16-Aug-2002 12:59  6.0.5771.43       782,848  Madmsg.dll 16-Aug-2002 11:39  6.0.5771.43     2,249,216  Mdbmsg.dll 16-Aug-2002 11:07  6.0.5771.43        33,280  Mdbrole.dll 16-Aug-2002 11:47  6.0.5771.43       897,536  Mdbsz.dll 16-Aug-2002 11:17  6.0.5771.43        82,432  Msgtrack.dll 16-Aug-2002 11:04  6.0.5771.43       147,968  Nntpex.dll 16-Aug-2002 11:40  6.0.5771.43        78,336  Pcproxy.dll 16-Aug-2002 12:12  6.0.5771.43       377,412  Phatcat.dll 16-Aug-2002 12:13  6.0.5771.43        37,440  Pop3be.dll 16-Aug-2002 11:30  6.0.5771.43       303,616  Pop3evt.dll 16-Aug-2002 11:21  6.0.5771.43        25,088  Pop3fe.dll 16-Aug-2002 12:12  6.0.5771.43        74,304  Pop3svc.dll 16-Aug-2002 11:30  6.0.5771.43       164,352  Protomsg.dll 16-Aug-2002 12:13  6.0.5771.43     4,551,232  Store.exe 16-Aug-2002 11:04  6.0.5771.43        66,048  Tokenm.dll 16-Aug-2002 11:40  6.0.5771.43        94,720  X400prox.dll Note Because of file dependencies, this hotfix requires Exchange 2000 Service Pack 3.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section of this article.

Keywords: kbhotfixserver kbqfe kbexchange2000presp4fix kbbug kbfix KB327457

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