Microsoft KB Archive/311125

= ENT2001: Handheld Synchronization Fails or Computer Stops Responding =

Article ID: 311125

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Entourage 2001 for Mac Special Edition

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This article was previously published under Q311125



SYMPTOMS
When you try to synchronize Entourage with your handheld device, the computer may stop responding (hang), or a synchronization failure may occur. You may receive the following error message:

The connection between your handheld computer and the desktop was lost. Some of your data was NOT backed up. Please check your setup and try again.

The handheld device may display a message that says HotSync operation interrupted.



CAUSE
This behavior can occur if a recurring calendar event has no end date.



RESOLUTION
To resolve this behavior, either delete all recurring calendar events that have no end date, or edit the recurring events to include an end date. Here are the steps to add an end date to a recurring calendar event:
 * 1) Click Calendar.
 * 2) Double-click the calendar event that you want to change, click Edit the series, and then click OK.
 * 3) Click the Recurrence button.
 * 4) Click End by or End after, and then assign either an end date or the number of recurrences that you want to include.
 * 5) Click OK, and then click Save.
 * 6) Close the calendar event.



MORE INFORMATION
Note that you will need to edit the end date again in the future if the recurring event continues beyond the end date that you specify.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: ENT2001kb erage ent2001 sync palm visor handheld update crash err msg freeze

Keywords: kbprb KB311125

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