Microsoft KB Archive/244726

= Encarta 2000: Unable to install program =

Article ID: 244726

Article Last Modified on 1/25/2007

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APPLIES TO


 * Microsoft Encarta Africana 2000
 * Microsoft Encarta Encyclopedia 2000 Standard Edition
 * Microsoft Encarta Reference Suite 2000
 * Microsoft Encarta Interactive World Atlas 2000
 * Microsoft Encarta World English Dictionary 2001
 * Microsoft Works Suite 2000
 * Microsoft Encarta Encyclopedia 2000 Concise Edition
 * Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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This article was previously published under Q244726



SUMMARY
This article describes how to obtain an update file that corrects problems you may experience when you install the U.S. version of any of the programs that are listed at the beginning of this article.

During installation, the following error message appears even though the correct CD-ROM is in the drive:

For Windows 95, Windows 98, and Windows Millennium Edition (Me):

Cannot locate the CD-ROM. Please insert the correct CD-ROM, select OK and restart application.

For Windows NT, Windows 2000, and Windows XP:

STOP 0x00000A ... IRQ_NOT_LESS_OR_EQUAL ... hal.dll



MORE INFORMATION
The STOP 0x00000A error can occur if the following conditions are true:
 * You try to start the program on a computer that is running Microsoft Windows NT 4.0 or Microsoft Windows 2000.
 * The CD-ROM drive cannot correctly read the program CD-ROM.

Microsoft has released an update file that corrects problems you may experience when you install the U.S. version of any of the programs listed at the beginning of this article.

Note Do not use this patch on Encarta 2001 products. This patch is designed for Encarta 2000 products only.

If you experience problems when you install your Encarta program, download and run the Crow.exe update file, and then install the Encarta program. The following file is available for download from the Microsoft Download Center:

Crow.exe

Release Date: Oct-29-1999

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

After you download the file:  Copy the Crow.exe file to a blank, formatted floppy disk. Quit all programs that are running on your computer. Insert the Encarta Installation and Resources CD-ROM into the CD-ROM or DVD-ROM drive.

If Setup does not start automatically, double-click the My Computer icon on the desktop, and then double-click   where  is the drive letter of the CD-ROM or DVD-ROM drive. When Setup starts, insert the floppy disk into the floppy disk drive. Click Start, and then click Run. In the Open box, type a:, and then click OK. Double click the Crow.exe file.</li> Click OK.</li> When you receive the following message, click OK.

This patch is provided by Microsoft Product Support Services and may not be distributed by non-Microsoft personnel.

</li> Follow the instructions on the screen to install your Encarta program.</li></ol>

Important Do not install Microsoft Natural Language Search from the list of components (Microsoft Encarta Reference Suite 2000 and Microsoft Encarta World English Dictionary only).

If you install Natural Language Search, Microsoft Encarta World Atlas 2000, Encarta World English Dictionary, and Microsoft Research Organizer may not be installed.

If you want to install Natural Language Search, install the other components included with Encarta Reference Suite 2000 first, and then install Natural Language Search. To do this:
 * 1) Insert the Encarta 2000 Installation and Resources CD-ROM into the CD-ROM or DVD-ROM drive.

Note You may need to run the Crow.exe file before you install Natural Language Search.
 * 1) Click Encarta Extras.
 * 2) Click Microsoft Natural Language.
 * 3) Follow the instructions on the screen to install Natural Language Search.

Microsoft has determined that this issue was caused by faulty disks produced at a third party manufacturing site. If you wish replacement disks, please contact the Microsoft Order Desk at 800-360-7561.

If you are still unable to install your Encarta program, you may need to troubleshoot your CD-ROM drive. For more information about how to troubleshoot your CD-ROM drive, click the following article number to view the article in the Microsoft Knowledge Base:

218617 How to troubleshoot CD-ROM or DVD-ROM read issues

Additional query words: multi multi-media media mm ers2k ee2k ewa2k ewed nlq installing

Keywords: kbdownload kbfile kbhowto kbsetup KB244726

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