Microsoft KB Archive/245742

= XCON: MTA Stops Responding--Access Violation e0020004 =

Article ID: 245742

Article Last Modified on 10/26/2006

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APPLIES TO


 * Microsoft Exchange Server 5.5 Standard Edition
 * Microsoft Exchange Server 5.5 Service Pack 1
 * Microsoft Exchange Server 5.5 Service Pack 2
 * Microsoft Exchange Server 5.5 Service Pack 3

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This article was previously published under Q245742





SYMPTOMS
The Microsoft Exchange Server Message Transfer Agent (MTA) stops responding with a Dr. Watson error in the Emsmta.exe process. This usually happens during replication with other sites. Event ID 9405 is written to the event log. The following is a stack trace from the failure: FramePtr RetAddr   Param1   Param2   Param3   Function Name 00 00defb08  004029bd  e0020004 00000000 00000000 KERNEL32!RaiseException+0x6a 01 00defb2c  0047e7ee  000006c2 00000000 00000001 EMSMTA!sbpiwacs+0x85 [ sbnilnt.c @ 254 ] 02 00defb4c  00578e88  77fa0011 00000000 00de0011 EMSMTA!oeprtidy+0xaf [ oentdmod.c @ 9100 ] 03 00defd7c  0057994a  038080d0 00000000 ffffffff EMSMTA!oepnrasd+0x3aa [ sbndudyc.c @ 3281 ] 04 00defdc4  00409c7b  038f7d00 00defe80 00defe68 EMSMTA!MtaToMtaRPC+0xf2 [ sbndudyc.c @ 3797 ] 05 00defe14  00409665  00defe80 038f0013 00defe68 0x00409c7b 06 00defe38  004b81c7  00defe80 038f0013 00600000 0x00409665 07 00defe78  0046fcce  038f7d00 03808a90 00defea4 EMSMTA!sbpcdout+0x1e5 [ sbn1.c @ 1906 ] 08 00defe88  004b91ca  00defe9c 03808c10 03808a90 EMSMTA!sbpcmtmg+0x79 [ sbnmruz.c @ 1245 ] 09 00defea4  004b900b  038000ff 00000000 03808c1c EMSMTA!sbprwork+0xa3 [ sbnmruz.c @ 824 ] 0a 00defed0  0046fcbe  03808c10 00000001 00deff24 EMSMTA!sbprrecv+0xf8 [ sbnmruz.c @ 616 ] 0b 00defee4  004236df  00deff24 03808c1c 03800000 EMSMTA!sbpcmtmg+0x69 [ sbnmruz.c @ 1245 ] 0c 00defefc  0049414e  00000000 00deff24 00000002 EMSMTA!sbpwsend+0x11c [ sbnw.c @ 1106 ] 0d 00deff2c  00482aea  77f0178e 77f1c697 00144f70 0x0049414e 0e 00deff94  00481fea  77f9b830 00144f70 00000155 EMSMTA!sbpwinit+0xaf8 [ sbnw.c @ 3810 ] 0f 00deffa8  77dd8cee  00000001 00144f78 ffffffff EMSMTA!sbpisvep+0xcf [ sbnisvc.c @ 826 ]



RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Keywords: kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB245742

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