Microsoft KB Archive/273861

= The Add Network Connection Wizard does not show all the options =

Article ID: 273861

Article Last Modified on 10/30/2006

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APPLIES TO


 * Microsoft Windows 2000 Professional Edition

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This article was previously published under Q273861



SYMPTOMS
When you try to use the Add Network Connection Wizard in Windows 2000 Professional to add a network connection, the following options may be unavailable (grayed out):
 * Dial-up to a private network
 * Dial-up to the Internet
 * Accept incoming connections



CAUSE
This issue may occur when you upgrade your computer from Microsoft Windows NT to Windows XP Professional, and the following services do not install successfully:
 * Remote Access Connection Manager
 * Remote Access Auto Connection Manager

Note This issue may also occur if the Remote Access Connection Manager service is not started.



RESOLUTION
To resolve this issue, you must install Remote Access Connection Manager and Remote Access Auto Connection Manager. To do so, follow these steps:
 * 1) Click Start, point to Programs, point to Administrative Tools, and then click Services.
 * 2) Right-Click Internet Connection Sharing, and then click Start.

Internet Connection Sharing requires Remote Access Connection Manager. When you start Internet Connection Sharing it causes Remote Access Connection Manager and Remote Access Auto Connection Manager to install, and the issue that is described in the Symptoms section of this article is resolved.



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.

Keywords: kbprb KB273861

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