Microsoft KB Archive/118606

= PPT: GP Fault in HPPCL5E2.DLL When Printing =

Article ID: 118606

Article Last Modified on 8/16/2005

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APPLIES TO


 * Microsoft PowerPoint 3.0 Standard Edition
 * Microsoft PowerPoint 4.0 Standard Edition
 * Microsoft PowerPoint 4.0a
 * Microsoft PowerPoint 4.0c
 * Microsoft PowerPoint 95 Standard Edition

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This article was previously published under Q118606



SYMPTOMS
When printing a presentation to a Hewlett-Packard (HP) LaserJet 4 printer, you may receive the following error message:

An error has occurred in your application.

If you choose Ignore, you should save your work in a new file.

If you choose Close, your application will terminate.

The Ignore button will not work, and when you choose Close, you get the following error message:

PP4 caused a General Protection Fault in module HPPCL5E2.DLL at 0002:0853.



CAUSE
This problem is caused by a problem in the LaserJet 4 printer driver when printing some bitmaps from within PowerPoint.



WORKAROUND
Try one of the following workarounds:
 * 1) Install and use a LaserJet III printer driver instead. The LaserJet 4 printer can print output from a LaserJet III driver, but only at a maximum resolution of 300 dpi.
 * 2) If your model of LaserJet 4 supports PostScript, install and use the PostScript driver for the LaserJet 4.
 * 3) Locate and remove bitmaps from your presentation until the problem goes away.
 * 4) Convert bitmaps to a different format and then re-import them into your presentation. For example, converting the original bitmap from a *.BMP file format to a *.PCX file format, and then using that *.PCX file instead, has been successful for some files.

Updating your LaserJet 4 driver is currently not a solution because this problem has not yet been addressed by any of the available drivers from Hewlett-Packard.



MORE INFORMATION
Microsoft has confirmed this to be a problem with the Hewlett-Packard LaserJet 4 printer drivers when used with PowerPoint versions 3.0 and 4.0 for Windows. When a solution to this problem is available from Hewlett-Packard, we will post that new information here in the Microsoft Knowledge Base.

The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: HPPCL5E HPPCL5E1 HPPCL5E2 HPPCL5E3 winppt 4.00a 4.00c 7.00 ppt95 HPPCL5E4 HPPCL5E0

Keywords: kberrmsg kbbug kbprint kbpending KB118606

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