Microsoft KB Archive/261622

= The Umax PowerLook 1100 Scanner Does Not Scan an Image After the Scanner Is Reconnected =

Article ID: 261622

Article Last Modified on 1/27/2007

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APPLIES TO


 * Microsoft Windows Millennium Edition

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This article was previously published under Q261622



If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460



SYMPTOMS
When you unplug the Umax PowerLook 1100 Scanner from your computer, and then you plug the scanner back into the computer, the scanner does not respond when you attempt to scan an image.



CAUSE
The Umax PowerLook 1100 scanner firmware is not fully compatible with Microsoft Windows Millennium Edition (Me).



RESOLUTION
To resolve this behavior, you must contact Umax for updated software for the scanner. The Umax Web site is:

http://www.umax.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.



WORKAROUND
You can work around this behavior if you turn off the power, wait 20 seconds, and then turn on the power. Or you can turn on the scanner, and then restart the computer.

Additional query words: HWIMATS WIA

Keywords: kbprb KB261622

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