Microsoft KB Archive/919749

= Error message when you try to install updates by using the Windows Update Web site: &quot;0x80245003&quot; =

Article ID: 919749

Article Last Modified on 12/5/2007

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APPLIES TO


 * Microsoft Windows Update

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SYMPTOMS
You cannot install updates by using the Microsoft Windows Update Web site, and you may receive an error message that resembles the following:

Error number:0x80245003. Windows Update has encountered an error and cannot display the requested page.



CAUSE
This problem occurs because the redirector identification (redirectorID) number of the downloaded Wuredir.cab file is lower than the redirectorID number of the Wuredir.cab file in the %windir%\SoftwareDistribution folder.



WORKAROUND
To work around this problem, follow these steps:
 * 1) Click Start, click Run, type cmd in the Open box, and then click OK.
 * 2) At the command prompt, type net stop wuauserv, and then press ENTER.
 * 3) Type rmdir /s %windir%\softwaredistribution\wuredir, and then press ENTER.
 * 4) Type net start wuauserv.
 * 5) Use the Windows Update Web site again to install updates.



MORE INFORMATION
The &quot;0x80245003&quot; error number indicates the following error string and description:

Note This entry is written to the WindowsUpdate.log that is located in the Windows directory

Keywords: kbtshoot kbprb KB919749

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