Microsoft KB Archive/810647

= The System Event Log Contains Many Event 61 Entries =

Article ID: 810647

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Windows 2000 Advanced Server
 * Microsoft Windows 2000 Service Pack 3
 * Microsoft Windows 2000 Service Pack 3

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SYMPTOMS
After you install Windows 2000 Service Pack 3 (SP3), you may see many error event 61 entries in the System event log:

Event ID: 61

Event Type: Error

Event Source: Print

Description: The document  owned by   failed to print. Win32 error code returned by the print processor: 63(0x3f)



CAUSE
Starting with SP3, every status other than 0 that is returned by the print processor is logged as error event 61. However, some status codes are not really errors. You must also evaluate the Win32 error code. For example, for status code 63 (0x3f), type the following line at a command prompt:

net helpmsg 63

This returns a &quot;Your file waiting to be printed was deleted&quot; message. This means that the user canceled the print job intentionally. This is already logged as informational event 13.

After you install the hotfix that is described in this article, event 61 is not logged for Win32 status 63 (0x3f).



Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version        Size     File name 04-Dec-2002 16:54  5.0.2195.6154  250,640  Localspl.dll 04-Dec-2002 16:54  5.0.2195.6047   79,632  Spoolss.dll 04-Dec-2002 16:54  5.0.2195.6044   84,752  Win32spl.dll



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.



MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp3fix kbwin2000presp4fix kbprint kbqfe kbwin2000sp3fix kbwin2ksp4fix kbhotfixserver KB810647

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