Microsoft KB Archive/828742

= Multiple Windows Installer programs cannot write to the same registry key in Windows Server 2003 =

Article ID: 828742

Article Last Modified on 7/24/2007

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APPLIES TO


 * Microsoft Windows Server 2003, Web Edition
 * Microsoft Windows Server 2003, Standard Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
 * Microsoft Windows Server 2003, Enterprise x64 Edition

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SYMPTOMS
When you try to install multiple programs that create values in the same registry subkey on a computer that is running Microsoft Windows Server 2003, only the first value is created. Subsequent values that are written to the same key by different Microsoft Windows Installer programs are not successfully written. This problem occurs on computers that are running Windows Server 2003 that have Terminal Server enabled. This problem does not occur on computers that are running Windows Server 2003 that do not have Terminal Server enabled. Also, the Windows Installer log file may indicate that the installation finished correctly and that the registry value is written when the installation does not finish correctly.

Note You create the Windows Installer log by using the /l*v option when you run the installation program at the command prompt.



Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites
No prerequisites are required.

Restart requirement
You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information
This hotfix does not replace any other hotfixes.

File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
Date        Time   Version            Size    File name -- 19-Sep-2003 21:37  5.2.3790.88        55,808  Tsappcmp.dll

Windows Server 2003, 64-bit versions
Date        Time   Version            Size    File name        Platform - 19-Sep-2003 21:39  5.2.3790.88       152,064  Tsappcmp.dll     IA-64 19-Sep-2003 21:37  5.2.3790.88        55,808  Wtsappcmp.dll    x86



STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the &quot;Applies to&quot; section.



MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB828742

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