Microsoft KB Archive/290985

= Squares are displayed instead of symbols in the &quot;Insert Symbol&quot; dialog box in Word =

Article ID: 290985

Article Last Modified on 1/31/2007

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APPLIES TO


 * Microsoft Office Word 2003
 * Microsoft Word 2002 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q290985





For a Microsoft Word 97 version of this article, see 163306.



SYMPTOMS
In Microsoft Word, when you click Symbol on the Insert menu, the symbols in the dialog box are displayed as square boxes rather than symbols, although the symbols seem to function correctly and are displayed as expected in WordPad.



CAUSE
This behavior can occur if any of the following video drivers are installed on your computer:

Advanced Logic 2301 PCI

Alliance Semiconductor V4.1.19

Chips and Technology 4.0

Cirrus Logic 1748 1.33 PCI

Cirrus Logic 7548 1.30 PCI

Cirrus Logic 7548 1.32a PCI v.4.0

Cirrus Logic 7548 1.35

Cirrus Logic 7548 1.40

Cirrus Logic 7543 2.3 PCI v.4.0

Compaq Deskpro 2000 using S3 V2 /GX PCI

Diamond Stealth 3D 2000 series v4.02.020

Diamond Stealth 3D 3000

Fujitsu Laptop Lifebook Model

IBM Think Pad 760C, 365ED

Matrox Millennium

Neomagic Magicgraph 128 PCI

S3 64 PCI

S3 86CM65 4.0

S3 Aurora 64v+ 4.3.0.2105

S3 Trio

S3 Trio 64V Plus

STB Vision

Trident 9660/9680/938X Linear Acceleration PCI 3.01.09

Trident CXI/TGUI 9440

Trident TGUI9400

Viper VLB

Western Digital 4.0

WindPortrait Cirrus Logic Driver 4.0



WORKAROUND
To work around this issue, use any of the following methods:
 * Switch to the standard VGA or super VGA driver.
 * Change the resolution or number of display colors.
 * Contact the manufacturer for an updated driver
 * Follow these steps to change the Hardware Acceleration option to None:

NOTE: Microsoft has not tested the following workaround and therefore cannot guarantee its results:
 * Click Start, point to Settings, and then click Control Panel.
 * Double-click the System icon.
 * Click the Performance tab.
 * Click Graphics.
 * Change the Hardware Acceleration setting to None, and then click OK.
 * Click OK to close the System Properties dialog box.



MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact the manufacturers of the video drivers listed in the &quot;Cause&quot; section of this article, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Additional query words: box blank missing bullet bullets rectangle rectangles gone prb

Keywords: kbfaq kbnofix kbprb KB290985

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