Microsoft KB Archive/187646

= Letter Wizard template does not display body text or graphics =

Article ID: 187646

Article Last Modified on 1/23/2007

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APPLIES TO


 * Microsoft Office Outlook 2003
 * Microsoft Outlook 2002 Standard Edition
 * Microsoft Outlook 2000 Standard Edition
 * Microsoft Outlook 98 Standard Edition
 * Microsoft Office Word 2003
 * Microsoft Word 2002 Standard Edition
 * Microsoft Word 2000 Standard Edition

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This article was previously published under Q187646



SYMPTOMS
If you use a custom Letter Wizard template to create a letter to a Microsoft Outlook contact, the Wizard will not display any "boilerplate" text or graphics inserted in the template.



CAUSE
The Letter Wizard strips out any text or graphic information placed in the body section of the template.



RESOLUTION
Add any required text and graphics to the header section of the template.

Note "New Letter to Contact" is designed to work with Microsoft Word 97 or later versions. It will not work with earlier versions of Microsoft Word, or other word processing programs.



How to create a new custom Letter Wizard template
 Start Microsoft Word. On the File menu, click New. Use one of the following methods, depending on the version of Word that you are using:  Microsoft Office Word 2003

In the New Document task pane, click On my computer under Templates. Then, click the Letters & Faxes tab. Microsoft Word 2002

On the right side of the window, click General Templates. Then, click the Letters & Faxes tab. Microsoft Word 2000

Go to step 4.</li></ul> </li> On the Letters & Faxes tab, click one of the default letter templates. Then, under Create New, click Template, and then click OK.

Word opens a new document that is based on the selected template. The document contains all the components that are required by the Letter Wizard.</li> On the View menu, click View Header and Footer. This switches you to the Header section of the document.</li> Enter any text or graphic information that you want to include.</li> Save the template to the following folder:

\Program Files\Microsoft Office\Templates\Letters & Faxes

Note The file name of the new custom letter template must contain the word "Letter". For example, the template name should be something like "Monthly Letter to Mom.dot".</li></ol>

When you start the Letter Wizard, the new template will be available.

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