Microsoft KB Archive/181449

= XADM: Error -1022 When Starting the Information Store =

Article ID: 181449

Article Last Modified on 10/27/2006

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APPLIES TO


 * Microsoft Exchange Server 4.0 Standard Edition

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This article was previously published under Q181449



SYMPTOMS
When you try to start the Microsoft Exchange Information Store service, the following message occurs:

The Microsoft Exchange Information Store service returned service specific error 4294966274.

The following entries are generated in the Windows NT event log:

  Event ID: 31 Source: EDB Type: Error Category: Logging/Recovery Description: MSExchangeIS ((313) ) Unable to read the log header. Error -1022.

Event ID: 1120 Source: MSExchangeIS Type: Error Category: General Description: Error -1022 initializing the Microsoft Exchange Server Information Store database.



CAUSE
The above errors can be caused by a corrupt Microsoft Exchange Transaction Log file. A -1022 error also indicates a potential hardware issue; the Event Viewer's System log should be scanned for indications hardware malfunctions.



WORKAROUND
Rename the Edb.chk file in the Exchsrver\Mdbdata folder. Try starting the Information Store service again.

The following events should be generated in the event log:

  Event ID: 18 Source: EDB Type: Information Category: Logging/Recovery Description: MSExchangeIS ((137) ) The database is running recovery steps.

Event ID: 71 Source: EDB Type: Information Category: Logging/Recovery Description: MSExchangeIS ((137) ) Redoing log file d:\exchsrvr\MDBDATA\edb00004.log.

Event ID: 71 Source: EDB Type: Information Category: Logging/Recovery Description: MSExchangeIS ((137) ) Redoing log file d:\exchsrvr\MDBDATA\edb00005.log.

The above event indicates which log files have been successfully replayed. In the above example, edb00005.log was successfully replayed. Therefore, the problem exists in the edb00006.log file.

If there are no Event ID 71 messages generated, the problem may be in the Edb.log file, in which case the resolution is to move all the log files out of the MDBDATA directory and then restart the Microsoft Information Store service.

Keywords: kbprb KB181449

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