Microsoft KB Archive/123287

Money: Err Msg: “A Communications Error Occurred…”

PSS ID Number: Q123287 Article last modified on 08-18-1998

3.00 3.00a

WINDOWS

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========================================================= 3.00 3.00a WINDOWS kb3rdparty kbenv kberrmsg kbprb kbtshoot

= SUMMARY =

The error message

A communication error has occurred. Please try your call again later. If this message repeats, please call On-Line Customer Service.

appears on your screen if there is problem connecting, or sending or receiving information from On-Line Services. This error message results from a problem with On-Line Services. We recommend you contact On-Line Services before troubleshooting Microsoft Money.

= MORE INFORMATION =

If contacting On-Line Services does not solve your problem, try the steps below.

Troubleshooting Communication Problems in Money
Use the following steps to examine communication problems.

  From the Tools menu, choose Options and Modem. Check your modem settings. Make sure the correct baud rate is set. If you are using a baud rate of 9600 or higher, try slowing the modem down to 2400.   Make sure all other programs, especially screen savers are not running in Windows.   Check the COMM.DRV= line in the [BOOT] section of the SYSTEM.INI file. The line should read COMM.DRV=COMM.DRV   If possible, try a different phone line. Also, make sure you have a direct connection from the computer to the phone jack in the wall. Remove any other devices on the phone line, like an answering machine, a fax, or a splitter.   If the following virtual device drivers exist, remark them out in the [386enh] section of the System.ini file: csvcd.386 cs.386 In some cases, removal of these drivers allows Money to successfully perform online communications.   Exit and restart Windows. 

KBCategory: kb3rdparty kbenv kberrmsg kbprb kbtshoot KBSubcategory: kbonline

Additional query words: kbhowto w_money tshoot com comm err msg 3.00 3.00a online on line online

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========================================================= Keywords : kbonline Version : 3.00 3.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1998.